Frontier Communications Reviews

I have had nonstop problems with Frontier ever since I got it and it costs more than average internet and performs at less than average with an upload speed of about .7, where most internet should have somewhere between 2-8 and also works more consistently than Frontier. I am a freshman in college back home for the summer and always knew my internet was under par but recently realized while spending time at my friend's apartment how absolutely horrible it was. Being home for the summer I have already encountered multiple problems with it and the worst part is I live in such a rural area that Frontier is the only offered internet service so there isn't much of a choice. I would in no way suggest getting Frontier as internet if you can at all help it.

Well, I also have issues with Frontier communications. Last week I called about an issue with my phone line having static which does happen. After talking to the customer representative, she said she could lower my bill, and update my internet speed from 1bph to 6.9bph. Well I said go ahead sounds good. After a week later my internet speed still has not increased as told it would. Call the representative again. After a while on the phone I was told that my area is too full to upgrade but was on the list for update, whenever that will be.

Frontier communications tripled the cost of my business and poor (1mbps download and 750KB upload) internet service because I do not know the pin number they created for the account that I did not create. Without the PIN they will do nothing and they refused to connect me with a supervisor. And the person on the phone claimed they have the same power as the president of Frontier Communications and refused to disconnect the lines (ISP and phone used for FAX), which I have torn out of my house. I will never use a land line again nor will I ever use DSL again, so there is no need for any hard wiring in my house.

I am a former AT&T customer. Earlier this year I received notice that my AT&T service would now be handled by Frontier Communications. Once the service automatically switched over I was no longer able to retrieve any messages on my voice mail. I called Frontier customer service about this issue and was informed of a lower rate for service available to me. I specifically asked if there were any additional charges either upfront or upon termination that would apply if I accepted this offer. I was told "NO." I agreed to change my service to the lower rate.

I only had this internet service for 2 months as of July 20. Within this month alone my device has been interrupted over 875 times. Had the tech come out 4 times in 2 months clueless! Been on the phone with the help number to resolve the issue for several hours, clueless! No Resolve. Everything about this company is a waste of time and a joke! I had Virgin Mobile prepaid internet and their service was 90% better than Frontier. My opinion - I could have found better service at the flea market! I'm running from this company.

I requested my home phone and DSL be transferred to my new home. Customer service said there would be no problem, they have been at that new home recently and all was good. They warned service might be out for part of the day after service at the old home was shut off and then the new home service was turned on, which was acceptable and reasonable. They also said they would not need to enter the new home, but that the tech would probably come to the outside of the home to test the line. No problem with me.

When we decided to move to Frontier, we asked if the service would be comparable to our previous provider. We were told, "of course." We wanted to like Frontier but they made it so easy not to. First, the Wi-Fi is awful. We may have saved money on the front end, but we ended up paying more because we used cell phone minutes covering the crappy service. I constantly had to reset our modem (which never worked). I'll bet I called their tech support 20 times in two months. The Internet/phone is slightly better, but still not great. I could use 300 more characters, but I'm sick of writing reviews. They deserve every negative review they get. I strongly advise everyone to check out the strength of the Wi-Fi they can offer to you.

I decided to switch from Comcast to Frontier for phone and internet service. Frontier was scheduled to set-up the service on Wednesday. That day, the guy comes. He comes to the front door and tells my wife that we are all set. So, we call Comcast and cancel our service with them. Then, we find that we do not have phone or internet service. We contact Frontier on Thursday. They say that someone will come on Friday. We call again on Friday to make sure someone is coming. No one comes. Friday night, we call again and are told that our situation has been sent to the appropriate supervisor, who will see it Saturday morning and take care of it.

My internet was down all day yesterday. I called tech support and they said it was an area-wide outage and they were working on it. I asked them to give me a one-day credit for being out of service. They said only customer service could do that and I was transferred. I awaited up to 5 minutes just to be told that I had to be transferred back to tech support so that they could issue a trouble ticket. I asked why a trouble ticket would not have been automatically issued as a result of my first call to tech support. Customer service said that I had to call back to tech support anyway.

I won't even give Frontier 1 star. We got just the internet through them and things were going good. 2 weeks in and they ran a credit check for my boyfriend and spelled his last name wrong. They turned us off because they thought it was fraud. Fine. We filled out all the paperwork and brought it right to the office. They said it will be turned on in 24 hours. Every day we have called and they give us a new reason why they won't turn it back on. We have taken off 7 days of work between the 2 of us for an appointment of a tech coming out and it's always a no show. Now they are telling us the service in our area is down and they can't do anything today. Another day of work I took off and nothing. The customer service is terrible and the supervisors are very rude and hang up on you. DO NOT GO WITH FRONTIER. THEY ARE HORRIBLE!!!

Frontier's WiFi either is incredibly slow or just stops working altogether whenever it feels like it. I am trying to get my mom to switch companies because it is horrible.

I switched from Comcast to Frontier because Comcast's prices were too high and they wanted even more to increase my internet speed. They wouldn't work with me to keep the monthly charges within my budget. So I called Frontier and was quoted a price of $134 a month to bundle TV, internet, and phone. I got my 1st bill - it was $172.41. I called them and asked why so much more. They said there was some one time fees. I asked them how much my monthly bill was going to be. I was told about $160 a month. I said again that I was told it would be $134 a month. They said that the quoted price doesn't include taxes. I said the person that quoted me didn't say that taxes were not included. They said that there's no way they can know what taxes will be. FRONTIER SAYS THAT THEY'RE THE ONLY HONEST PROVIDER BUT THEY'RE JUST AS DISHONEST AS THE REST OF THEM. I'm STUCK WITH THEM FOR THE TERM OF THE CONTRACT.

This review is for the installation as well as the local business practices of the Washington, IL location. I came home after work one day and found a 4-foot path going the length and width of my yard dug up with a trench and wheel mud tracks that destroyed my lawn. (It had been raining for several days and ground was obviously very wet.) It continued through my garden where multiple flowers and bushes had been driven over, crushed and had the trench dug through it. Multiple paving stones were also broken with tread marks on them. When looking at the new trench dug into the ground I found that my neighbor had gotten a line installed to their house. The installation crew brought their equipment and drove around digging up my property and destroying my lawn and garden to install another's line. No notice, warning, permission for coming on my private property was given by Frontier.

I have been having some internet speed issues with Frontier. I went into the chat screen on Friday, July 10 for help. It took 20 minutes of waiting in queue before it was my turn. After the tech started chatting with me, he had me do some sort of test for pairing. He said it came back as an error in the line. We tried the same test twice with the same results. Finally he said that a tech would have to come to my house and check the lines. The tech was scheduled for Wednesday, July 15 at 10:00 A.m.

Frontier raised my rates as soon as they took over from AT&T. When I called they told me they would give me a better package at a lower rate. What they didn't tell me was this was only for three months. When I called again they told me they would give me another package deal but $10/month more. After these three months, you guessed it, rates up another $20/month. At this call I was told no more packages. I told them I was going to find another provider and was told when I took the first package they locked me in for two years! I didn't sign anything but they claim what they did was legal. What it was is downright crooked in my opinion.

I have been a customer for over 10 years. As times have changed I had DSL service installed to replace my phone line. This year I decided to check on a service upgrade to home (After a relative moved to the area, set up her DSL service with Frontier at the premium $ package available.) I ran a test on her DSL over 10 mbps. "Great" I thought. Called to get my service updated to a higher rate. My up to 6 MBPS really 1.53 mbps on a good day. Isn't what I hoped to stay with... NOT AVAILABLE IN MY AREA. Really, I am on the other side of town and can't get service equal to my cousin. Not Happy.

I called to make an appointment for a new internet installation on Monday, July 6th. My appointment was for Friday July 10th between 8-12. No one showed up. After many exchanged words and them stalling with false promises (not to mention we cancelled plans to sit around and wait for them) with customer service, they rescheduled for Saturday July 11th between 8-12. Again, no show. After many false promises again, they tell me they are expediting my ticket and will be back to me first thing Monday morning. It's Monday and after not hearing anything from them, I call to find out the soonest they can come out. It's now Thursday the 15th because they are "overbooked as it is". Saving a few dollars a month is not worth this hassle. STAY AWAY!!!

The worst experience with any company ever. They stood me up for appointments and rescheduled without notice. The internet itself barely worked. Long wait times to speak with people. Once I canceled the service they could not even accurately provide the return kit. Our new service provider advised us part of our internet issues was Frontier spliced lines that should be not spliced. No offer of compensation for all our troubles. We had to pay $400 to cancel the worthless contract. Don't ever use Frontier internet.

July 10 called in the morning for a repairman to fix the phone line a dog had pulled down & ruined. At 11:15 AM, over 24 hrs later, still no repairman!! In order to even speak with a live person, there are umpteen things on the phone to jump through, and then when I do get a human, they are all over the US... And they contact whoever!! I have never known such poor service! Or lack of concern - What a shame. There is only one phone service in this area - Companies are so huge they really don't give a darn!! Too bad we can't vote to get rid of Frontier!!

Wifi only works when in or close to the room where the router is. Wifi goes off whenever phone is used. A month later (spoke to them 5x) still can't access our voicemail messages. Have been given 4 different codes and none work.

I chose this service last December as it is only $30/month, but once the summer started, the service became very bad, always disconnecting and not reliable. Now I cancelled it and they charged me $10, which I didn't agree to pay when it started. Those guys are liars!

So far I have been on the line for 45 minutes. Customer service sent me to Tech Support. Could barely hear tech support and got sent back to customer service. East coast customer service runs from 7 am to 7 pm - umm I am too busy WORKING and commuting between those times! All I want is a power supply that AT&T never installed! I feel so sold out by AT&T. Even Frontier's online chat has a "queue". Just what I wanted to do all night, NOT!

When we purchased the residence in 1976, the telephone panel and wiring were in place and working for the previous owner. I added 3 phones - one in the garage, one in the second bedroom and a third in another bedroom we converted to a computer room. The added phones worked properly until a day last week when those that I had added failed to operate. I immediately called the Frontier Service department and was given a tracking number to keep tabs on the repair service. In addition I was promised a technician the following day. There was no discussion of a charge of any kind. The following day I received a call from the technician scheduler who asked if they could come the next day due to a serious work overload. When I agreed, I made a point of asking the technician to call first, we have a very ill lady in the residence. Again no one at Frontier brought up a charge.

I wish I had read the reviews before I cancelled my Comcast service & contacted Frontier. My reason for cancelling Comcast after 20+ years was that the expense was out of control & Frontier lured me with ads that offered much lower costs. Even if those promises turn out accurate, the problems I've had with this company far outweigh any campaign promises they've made. I've been dealing with them for over a month &, even with appointments that they've never showed for, no internet service has appeared. After numerous phone calls over this time, I've been given 3 different account numbers; been told its either "already set up" or been "cancelled"; shipped 2 routers; had 3 separate appointments set; been told they could hook it up from the outside without me or vice versa; billed for a service I don't have yet at twice the rate I was told it would be; and promised it was all taken care of.

I have been a loyal Frontier customer for over three years. Recently, I began experiencing slow internet issues. I contacted customer service to see why my internet was so slow, and they let me know I should only be getting 6MBPS. I have been paying for the 12MBPS service for over two years. The agent I spoke with said she would get a refund for me for the last three months of service, but that has never happened. There was no resolution in my concerns for being overcharged and underserved, and the internet is still very slow. My husband and I decided to switch our service as nothing was getting resolved.

Called them to set up phone, TV and internet when we moved to NC. They said they would set up service for Monday for all 3. We are 10 days later and about 20 phone calls and no phone or internet. Every day they say they are coming and I sit home and they never show. If you have a choice do not go with Frontier! Run!

I pay for 10 mb download -- usually can't even get 5 mb -- usually 1 to 3 mb. Same goes for our town library. Need to quit overselling and jamming the lines for everyone else. I also get dropped 1 to 2 times a day and have to reboot. Too bad we can't get comcast.

There is (no) communication between their people!! Would never recommend Frontier Communications to anyone. Comcast is in our future.

We received a telephone call from Frontier Communications. If we changed plans we were told we'd be given a small notebook PC. We changed plans but never received the PC. After calling and speaking to a supervisor we were told their representatives should not have made that offer to us. We said that they should follow through with the offer and then reprimand their representatives. They refused.

Over a week ago internet started going out - you have to go and reset the modem. Called in and spoke to a supervisor after tech advised that the problem was in the lines because they have several tickets in the area and it will be a week before they can get out to do repair. The Supervisor advised that it would not be a week because it was something on Frontier's side and they would have it up going shortly. A week later every 15-20 minutes, have to get up and reset modem. All you get is when you call Frontier is "we're sorry." I will agree.

I signed up for Frontier after we had Comcast. Comcast had reliable service and had fast speeds. However, we were paying too much for the service we were not using. Hence I decided to try Frontier, as they had reasonable packages at decent download speeds. First few months we had Frontier we had to keep restarting the modem a few times a day as it will keep resetting. However, the problem went away by itself at some point.

We have no choice as Frontier is the only service available in our area. We are paying for 6Mb download. We get enough speed to watch Netflix but not enough to watch live streaming. For example, I bought the Fox Soccer 2 Go package from Fox to watch the Women's World Cup. It was a disaster. Choppy. Stopped every 2 or 3 seconds. A waste of my money. I checked Ookla Speedtest regularly all month and was getting download speeds anywhere from .28 MB to 1.2 MB. One time it was up to 5.4. Every time it rains or gets a little damp there is a break in service.

They sent my bills to my previous address for 6 months. When I called, they had my correct address in the computer. Why did they send bills to a different address? They said it was not their fault and would not take responsibility for it. Poor, poor company!!! Never will recommend to anyone!!!

Bought high speed package, found out that 1-2 mbps is top of the line for them. Most don't even get 2, so I guess I'm lucky. Should be around 30-35 for average mbps according to the speed chart that I used, was really upset to pay almost 90 per month for this. What a scam this is - by no way high speed - getting ripped off monthly on this. Found this out when took computer in to get fixed. Found out it was fine, was the service that was and still is the problem. All people in my area have same issue but they are the only provider so they can scam people this way. Think government would help the people with this but guess not. They must be too busy. Money being spent on service the people are not getting (high speed???). Thanks.

I was a long time Uverse customer and was switched over to Frontier. I changed to a lower level of service and made the mistake of paying the interim bill that reflected the promotions dropping off from my old level of service at the suggestion of the initial CSR (who was very helpful). Fast forward to my current bill which does not properly reflect my overpayment from last month. The reconciliation on the bill made no sense, but somehow was charging me an amount close to the cost for the new level of service, not crediting me for last month's overpayment. Here's the math: bill for old level of service $147, bill for new level of service $127, last month's bill payment of $203. Last month's bill was the bill with the lower service level, therefore, the lower price. The simple math is $203-$127=$76. The only amount in question is relative to the billing periods.

My bill is past due for a charge of $ 382.93 early termination fee. I changed phone company for a better rate. Before I implemented a service I called Frontier Communications and I asked if that would be a problem. The representative informed me that would be no problem cancelling a service. Before I go further let me explain to you the situation why I was so carefully collecting information before I made the change. Fabian Eclectic is small company providing electrical service. My husband owns a company and I help him to do paperwork in his office. I am a nurse and end of February the owner of the company filed bankruptcy. We got no notice and 80 workers doctors, nurses, office workers got unemployed including myself. Insurance was running out in two days. I wanted to save money and other company offered a better rate. That was the only reason I made a change.

I was trying to cancel my phone service... I've had this landline number for years and the lady told me I couldn't unless I had a pin number! So I ask her "do I have to keep paying until my next bill comes in the mail to get a pin number???" She was very rude and said "yes or I can send you last month's bill but it will be about seven days before you get it."... Let me remind you I've been a customer for 30 plus years!!!

6/25 in the a.m. no cable reception. Internet and phone working. Contacted technical support. After all the trouble shooting, no resolve. Scheduled for technician to come on 6/26 (all day wait). In the a.m. of 6/26, turned TV on and there was reception. Called and canceled tech. Later that day at 5 pm, turned TV on, NO reception again! Called tech support back. Wanted to trouble shoot again. I explained the history. I didn't want to go through it again. Just reschedule for tech. Have to wait until 6/30 for help. In the meantime, cable was on again this morning 6/27, then off in the early afternoon?? Has anyone else had happen them. Frustrated and confused in Lynnwood, WA.

Wasted 2 hours on the phone after losing my internet. A tech was supposedly dispatched. He showed up without anyone contacting us and said nobody was home. The next day the same thing according to their repair ticket. I'm calling BS. We never saw anyone and were home during the second "tech said nobody was home". The first tech on the phone spoke broken English and was clueless. He resolved nothing. The second tech kept getting sarcastic but he kept trying having me unplugging the modem 3-4 times with the same result, I'll call him "Skippy" since the name seems to fit his general apathetic demeanor.

Moved into our home on Nov. 2, 2014. Frontier came to connect phone and internet service. A new line was run from the box by the street to our house. Another line had to be run from the box by the street to a box on an adjacent street. This involved laying the line along our house thru our backyard and thru two neighboring yards. We were told lines would be buried in 2 weeks. Finally had the line from the box to the house buried in mid Jan. After 10 calls to Frontier we are no closer to getting the line buried than we were in Nov! Shortly after getting the phone service we noticed we had received no incoming calls. We called the house from our cell and it rang to a very upset lady's cell phone. Our incoming calls were going to her cell! We called Frontier and were told that it is not possible.

Five years ago I upgraded my DSL to High Speed Internet Max with an increase of charges to $44.99. In checking my upload it is the same as it was -- .28 Mbps Download and Upload of 0.15 Mbps. I was never contacted or notified that the speed to this area was the same at any price. I called customer service and the Frontier rep was rude and stated that they don't have to guarantee their DSL speeds. She did, out of the kindness of her heart, reduced our payment for the same speed to $19.99 now, for the same service that I have had for the last five years at $44.99. I'm 82 years old and never knew that you can check this out. Are there any class action lawsuits against Frontier for these unethical business practices? Thank you.

Frontier handles their customers with no consideration whatsoever. When service calls are confirmed with a time and date, Frontier completely disregards their customer if there is a delay or even a no show. They do not contact the customer that a problem has happened, etc. Even when the service is rescheduled on the customer's end, Frontier again completely disregards the customer with another no show or notification. As a business owner, I would FIRE anyone that would treated my customers like that.

I received my bill which is normally around $70 and it says $170. So I look at the bill and it's a technician charge for fixing my phone which had no dial tone. So I called them and they said, "We'll send someone out but if we find that it's in your building we'll have to charge you $100." I was totally fine with that. So technician came out and he said, "I'll check if it's in your building first." So I said, "sure." It wasn't in my building, it was a problem outside down the line somewhere.

First off when they first bought out AT&T we didn't have Internet for over a solid week. Since they took over we've lost internet at least every 2-3 months for 3 days or more. And they like to down grade your speed. The most recent news I had is when I lost Internet for 4-5 days. I called at least 8 times a day. They tell me a tech is going to come and fix the problem then a call an hour later or two hours later they say they were never going to send a tech. That they are working on it on their end. I go back and forth with them like this for 3 days, now here the fourth day when they finally fix it around 5 PM.

I have had issues with Frontier since the beginning. We were supposed to be hooked up 1-2-2015, they didn't show up so we called and they said they didn't know what happened. They reset our appointment for a day that we had plans but we had to cancel them because they didn't care that they screwed up just said we needed to be available on the new date or it would be our fault as to why we didn't get hooked up. Ever since we have been getting overbilled by at least $100.00 each month.

Frontier Internet is an ABSOLUTE JOKE. If your choices are between Frontier and no internet, choose no internet. I pay for 10 Mbps $70 a month. They advertise $20 a month. I am promised 10 Mbps, but I get 0.24. This is ridiculous. I have to wait 3 hours to download apps that would take 10 seconds with normal internet. I can't watch YouTube videos, even in 144 p. It is ridiculous. Would not recommend.

We haven't even been with Frontier that long and are already having sooo many problems with them... Like them being lazy and not showing to an appointment made, then lying about it... Or them overcharging us more than just one time... Or even the fact that they are completely dumb and cannot comprehend that to work some place like that, they need to know how to speak to and handle their customers (especially ones who pay)!!! Sooo sick of being bounced around from one moron to the next and being put on hold for like ever!!! Not that Comcast is good, but at least they show up and some know what to do!!! Lmao wow! Shut these morons down for good and let another company take over that actually know how to handle customers!!!

Last Friday was my last day with Frontier for high speed (so-called) internet and 2 landlines. I had been a happy customer of SNET and then AT&T since 1997 until the unmitigated disaster of Frontier's acquisition of AT&T's landline and parts of the internet business in CT last November. It started out the day of the sale, when on a Saturday morning and my neighbors had no internet connection, followed by 4 days of every second attempt to connect to the internet resulting in a failure by Frontier to identify the URL resulting in a DNS lookup failure. I never received a single communication from Frontier that the switchover was happening or, after it took place, of the new customer service numbers - all of which changed. Attempts to reach Frontier for customer 'service' resulted in constant back-and-forth between the old AT&T and Frontier, each saying the other maintained the internet ops in question.

After having their service in my name for over 2 years I transferred my service from my name to my parents since I haven't lived there in over a year. They never mentioned I would have a 200 dollar cancellation fee even though I was a loyal customer for awhile. Why would I have a cancellation fee when the only thing that switched was who was paying the bill?!? Also since I thought my service was done I didn't expect a bill nor did I look since that's the only bill I've had to that address in forever so they sent me to collections. A phone call would have been nice. I plan on paying another 200 to cancel my parents service just to have them lose a customer. Also every time I try and call it's not "business hours". Can't wait till I actually get in touch with someone.

I opened a new business a nonprofit actually and am on a very tight budget. So we went with Frontier who seemed to have the best offer for our area. I was told I would have a 30 day free trial period and that my first bill would be due in July and would be 115.48 and after that 49.98 plus tax. Well not even 2 weeks later I get a bill for 200.00 far off from what I was quoted what with a due date a whole month ahead. When I called customer "service" I was told too bad, I had to pay the bill, it is what it is, and what I was quoted doesn't stand.

I cannot afford to pay a lot for phone and Internet. I negotiated a price with Frontier when AT&T switched us all over. We had no choice in the matter. Each and every month I'm charged for two months (their explanation). That does me no good, because I can only pay one month at a time. When I do pay, they tell me from that point on, I will only be billed the negotiated monthly rate. I was promised last month my bill would be $66 plus tax. Today I received my bill, and yet again it is $154! I just paid in full on May 15th! This is outrageous. Also, we keep losing the Internet connection on weekends on and off. This company is terrible. I have no other alternatives for Internet, because I have over 90,000 emails. If I switch to Optimum, I'll lose those emails which are crucial to my life, work and school.

Our experience with Frontier has been horrendous! Bad service, incompetence, problem after problem and they don't keep their word. We have literally had the worst experience with Frontier than with any other company. They have put us through H*ll and now, they're treating us so rudely. This company should not be allowed to operate in Connecticut.

I set up an appointment to have Frontier internet installed at my home. I set that up on June 1, 2015. The installation was to take place on 6/16/2015. On June 13th, I called to confirm my appt. All was a go I was told. Then on the night of the 15th, (the night before installation), I called again. Just to confirm. I was told that on June 11th they discovered that there was an issue with the cable to my house. My installation was not going to happen. No call, no text, no email from the company. Nothing to advise me that they found a problem that would delay my installation.

4 times they have quoted service times and either been 2 hours late or no shown up. Their customer service reps are abrupt and rude. They are undependable as well as their service. This company will not service. This company will eventually not exist!

Never ever sign up for Frontier, not gonna go into my whole situation but they do not have their stuff together at all. I am canceling as soon as I get my money back that they took from me. Horrible, horrible, horrible!!!

I wanted to get phone and Internet service. They were supposed to come hook it up not once but twice. I was stood up with no phone call. When we called to find out what was going on, the guy told my husband that it has been rescheduled and we never received a phone call. This was very poor customer service and I will complain to everyone up at that camp ground that wants to get service through frontier.

Unfortunately, my experience with Frontier Communications has been poor from the beginning. When they acquired AT&T U-verse they sent out an email saying they would honor all services provided by AT&T. This was not the case. They promised remote access to shows, however, this does not apply, apparently to shows that were recorded (a service provided under AT&T). When I called about it, they insisted they had the technology and provided the service. It wasn't until I spoke to a manager that they admitted that service was not available (yet my bill was the same).

These people should be run out of business. They care less that they don't show up for three consecutive appointments. There motto should be "I'm sorry but screw you." My advice is don't deal with Frontier. They are the worst company I have ever dealt with.

Just placed call to Frontier about my password being changed. Got connected to a rep in customer service named ** out of New York... wow!!! Rudest person I've spoken to in a long time. I was trying to figure out how to reset my password and all she kept saying was "how oh, your internet should not be working," like I couldn't have access to a cell phone??? W/ Internet?!!! Anyhow she proceeded to just be rude, rude and rude again until she said "have a nice day" cutting me off in my sentence!!!

It's kind of hard to show attitude through text but ** had one - who says "first of all" when responding to a customer's concerns. Plus I learn they didn't even finalize my order and my installation was pushed out another week!! Ugh... not a good start.

I've been a customer for almost 8 years and a year has not gone by without an issue. From billing to equipment breaking to horrible internet service. Currently have Broadband Ultimate (up to 25 mbps). I understand I will not get that all the time, but on average I am dealing with 1 mbps. Claims on their site state that up to 16 people users can stream at the same time. It's false advertising. Connections drop, buffering every 3 minutes. A one-person household cannot stream much of anything. They claim that there are service issues in my area. So why did they upsell me when they knew there was a problem and I would not get the speeds even close to what they had sold me on?

I moved to this area almost exactly a year ago from several states away. I work from home, so good internet service was important. Frontier was recommended to me by the landlord and not knowing any better, I signed up. I should have known from the start. I chose free self-installation and received my equipment in the mail, followed all instructions to the letter but the day came and passed with no service. After several calls to Frontier, almost a week later I was informed the tech was sent to the wrong house and a new date was set. That date also came and went, no service. I called Frontier and was told the tech came and everything was fine on their end, but they would send a tech out again however I would be billed for this visit.

This company should be ASHAMED. Dish should be ashamed for having anything to do with them. The only reason I considered using Frontier for internet is because they bundle with Dish. It is NOT worth the discount to deal with this horrendous company. My order has now been canceled TWICE. I have taken 2 days off from work waiting for a tech to come install my internet on the day they scheduled me. No one showed up either time and when I call they simply say that the account was canceled. No phone call, no email, NOTHING. Frontier is a joke. I am appalled that a company is allowed to act this way. If I don't get my deposit back I will be filing a complaint with the BBB.

Keep getting errors, can't connect. Reset router several times a day, works for maybe 5 min & stops. Tried calling Customer Service today only to be told that the wait is almost an hour long. I have to go to work, I can't be on the phone holding for over an hour for a problem on their end. Try to send an email, no way to send emails. Try to chat, no one online to chat with. Why am I constantly paying for service that I do not have then I end up paying?

The church that I pastor recently left Frontier and went with Comcast. This was after many frustrating attempts to get better internet service. Finally, we were told that if we agreed to a year contract, they would increase our internet speed from 3 to 7 meg. However, they never came through with the promised internet speed. After calling to complain, I was told that because of our location, we could not get the faster speed. I immediately called Comcast and began the process of switching over. Finally, with Comcast, we have the speed we need for less money. Now, the real bummer: Frontier is insisting on charging us an early termination fee. Can you believe that? Yes, we agreed to a year contract, but Frontier also promised faster internet. Even after calling them and reminding them THEY were in breach of contract, not us, they still refuse to budge. Unbelievable!!!

So I just moved into my new place and everyone told me to go with Frontier so I give them a call and got signed up and scheduled for Internet on a certain day. The day comes, no one shows up. I call them, and after being put on hold 8 times they tell me they cancelled my service for some unknown reason. So I decided to cancel the whole thing and go with another company. Next week I get a bill in the mail for a service I never used. Call Frontier again and they say it's normal to get a bill after cancellation and it will work out and to ignore the bill. Two weeks later I get another bill. Turns out they created another account for me somehow and so I had the lady cancel that one as well. A week later I get another bill, give them a call and the lady found out nothing was cancelled and gave me two cancellation numbers and said it's normal if I receive another couple bills and to ignore them.

If I could give Frontier zero stars, I would. They were supposed to come install my cable internet on the 3rd of this month. I took the day off work and they were a NO CALL NO SHOW. I called them to see what happened and they told me it was an "employee error" and they would come the next day. Again the next day, I got no phone calls and no one showed up. I called to complain to a manager and he sent someone out right away. This installation employee showed up, said he needed someone else because he couldn't figure out the switch box, and left without installing anything. I called and they said the next available appointment was on the 9th. So I waited, terribly inconvenienced without any internet or cable.

Our phone service goes out at least 1 time every 3 months. Each time it goes out, the repair time is 1 week at minimum. While the people on the phone are always very polite, the amount of time we spend without phone service is unacceptable. Recently my father who lives next door and was house-bound due to medical issues had issues with his line. We were told that we the repair would be updated to "medical emergency" status as this was his only way to reach anyone (we live in a rural area with no cell service), and that line would be repaired the next day. We had to call every day for four days, being told each time that someone would be out the next day. On the fourth day the line started working again, and no repairman had ever come to the house, when we inquired about this they reported that it had been an issue with a "box outside our office", whatever that means.

I have been in contact with their customer service department. After being on the phone with them for 1hr+ and being told that after waiting for a tech to come out, they gave me an 8hr window to wait for the tech, that my ticket was closed out. I still haven't had a tech come out after they told me that one would be out here the day after they failed to get a tech out. They said they called "their broken phone line". The first time I talk to them I provided them alternative No.'s so they could actually contact me, which was conveniently ignored. The last time I was on the phone with them the guy told me that I was being recorded and threaten me with my account being flagged. I wish someone would listen to it because it doesn't sound like they keep track of anything. Still no tech.

After the Frontier take over of AT&T and a guarantee that my bill would not change - it changed after 4 months. Frontier informed me that my original bill was "promotional" from AT&T but it was not. I called and talked to a very polite woman that explained I could upgrade and pay a similar price to that which I was paying with AT&T. I agreed, trusting that she was telling the truth. I was also told I would receive a $25 credit for my troubles. Great! Unfortunately, this sheisty company did not fulfill their part of the bargain.

Tried to help a friend out and Frontier to get a home phone. And they took money out of my account and said that the card I used said "declined." But it came out of my account 3 times.

It is unbelievable how a company can be so overwhelmingly disrespectful and uncaring of their customers. I have had an issue with Frontier since I got their service but this recent event takes the cake. I only have the internet at my house and today I come home to find that my internet does not work and it states that its a "broadband" issue. I call in before 7pm and speak to a representative that transfers me to customer support. I start speaking to that person telling him all about my problem then after 15 min states that he can't help me because he does not serve the Connecticut area and that he needs to transfer me to somebody that does.

I ordered phone service for our home because our cell phones are sometimes unreliable here at home. We were planning to sell our home, so we needed a reliable phone. The short version is that I was sold a package that was supposed to cost just a little over $40 each month INCLUDING the taxes, but the reality is that it will be over $50 each month, maybe more, because Frontier apparently does not have any knowledge of what those mysterious taxes might be. How convenient! They also failed to mention during the sign-up process that there would be well over $50 in administration fees and "taxes" just for turning the phone on, which literally meant flipping a switch. When I questioned Frontier about all these extra charges, I was told repeatedly that these so-called "taxes" and administration charges are "billable items," as if saying those two words magically makes the charges legitimate.

Have been a Frontier DSL subscriber for some time now. I live in a rural community and it is the only dsl service in the area. Since I've had their service I have been plagued with constant disconnects. I seem to spend my life rebooting and resetting my modem and router. I never know when the service is going to go off. I have had numerous service techs out to my house to no avail. I did find one tech who is quite knowledgeable but even he hasn't been able to keep my service from going down. Apparently my situation, from what I've read, seems to be the norm and not the exception. What can be done about this???

When I called to let them know I was switching back to Cablevision they made a much lower offer to keep me signed up. Two months later I get a bill double what I was told.They are total rip off and liars. Do yourself a favor and use any other cable company but them!!!!!

Cable/internet has been spotty for days. Called 5x for help and they finally sent someone out to check wires outside. They said all were fine and to call if not. It wasn't. Still spot service. Called Cust. Service. On hold for 20 min, nothing accomplished, finally hung up. Rude customer service too. They talk over you, don't have empathy and one hung up because he couldn't find my address. Stay away from this company. They will be shut down soon.

Internet service is very unreliable. Cuts out several times a day. Wretched Internet speeds that barely hit the mark they promised.

When Verizon abandoned my entire state it was shocking and insulting, esp. considering all the tax breaks they'd gotten over the years. Frontier promised to deliver the same level of service and to have broadband service available to 90% of the population within five years. To say they haven't met these goals is like saying that the US government has a small debt problem. The level of incompetence is staggering. Reps can't answer anything beyond the simplest questions and they sound as if someone has a gun to their head. I can't imagine how bad it must be to work at this company.

Practically every 10 minutes or so, the internet connection simply drops and I can't connect for about 5 minutes. This has happened before and we called the company to come and fix it and they did - but here's how they "scheduled" our appt: "We'll send someone to your house at some point in time from 8AM to 5PM, today." Okay, well that's their entire opening hours.. And guess what? They never showed up until a few days later, where they changed our router and all. But it was pretty much the same anyways. Definitely don't recommend.

Most all complaints mentioned by others about Frontier Cable, I've had also. Seems a new one is on the horizon. Internet speeds. About a month ago, in calling Frontier about one of many problems, the first question asked was not what is your problem, but, "Are you interested in our New Internet Speeds?" (cost being an extra $10 per month). Now, we've never had "any problems" with Frontier's internet service other than once in a while it was knocked off. So I said "no thanks" to this and moved on. A few days later, guess what?! "Internet connection problems had begun to start!". Now and for about 1 month, internet connection problems occur. Strange isn't it? Coincidence? I don't believe in coincidence!

I'm sick of having to wake up to no internet and I'm a youtuber. Like right now my internet is off so I can't do squat because Frontier is too stupid to even keep some simple internet connection for more than 5 mins. It's been doing this every day and I'm sick of having to deal with this (possible even the worst internet providers at least can keep their internet operational for more than 24 hrs).

There are frequent service interruptions, incomprehensibly bumbling technical support, and surly customer service representatives. Shunted to Frontier when AT&T bailed out. Service has been terrible and spotty ever since. Billing problems abound. If you don't have hours to stay on arguing with customer be prepared to receive no credit for outages and double billing when their systems fail or they forget to take money on auto pay. WORST EXPERIENCE EVER. So bad, in fact, that I'm even going to give Charter another try.

Previously a AT&T customer. Agent ** is incompetent, nor the supervisor is any better. Unable to open a simple residential account for 40 Minutes. WOW! Frontier is super insufficient. Consider moving to Comcast!!!

Frontier Communications DSL goes down many times every single day. When it is working the 3 MB plan delivers about 100 kbps upload and 300 kbps download peak. Oftentimes download peak is under 100 kbps for days on end. If not the only option in Ortonville, MI, they would not exist here. The support representatives are incompetent and less technical than my 8-year old son. The techs are great and the only way to get anything done is to get a tech out to the house. The company needs competition to put them out of business.

We discovered a cut in our phone line outside, called and reported on 5/17/15. We were promised it would be fixed 5/19/15. We explained that my father is very ill with cancer, we live in a rural area and landline is the only way my parents can reach me in case of an emergency. On 5/19/15 nothing...no visit, no fix. We called 5/20/15 to report it and we were told it would be fixed by 5/21/15. Nothing again and the field tech had reported that he fixed it. Yet we came home to no phone service and same cut line outside.

I wanted to find out more about the plans and once they found out that I wasn't ready to get anything officially they hung up on us. That is just ridiculous. How do you expect someone to just buy something and not know about the plan? Also, my cousin ordered WiFi and it took them about 2 months to get internet. I do not recommend Frontier at all, I prefer to you to get xfinity. Frontier sucks.

Frontier started by selling me home internet service. I waited for my modem to arrive, then was told it had to be business, despite myself not being a business. I said fine and was willing to pay double the agreed upon price. Then without them telling me they dinged my credit report (and left it there when I cancelled my account with them) and didn't mention anything about the fact that I was about to sign a contract with them for 12 months of service (originally was sold contractless home internet). When I asked about the contractless service, it was going to be more than double the doubling of original price I was quoted.

I bought an Internet service for $29.99 and was first billed over $100.00. The reason was the set up. Then, I bought into the basic TV program and the same thing happened if not worse. I was told that the set up that time was going to be reimbursed but it turned to be unbelievably expensive. And instead of the said $60.00, I was billed $127.00. Cannot understand for the life of me! These are crooks in my book.

So I had Frontier since December and on top of waiting 3 weeks for a tech to install it and who told me she would remove the phone part let's say Tech support f, Cs ff, Overall fail 100. I am dropping as soon as I find something better.

All I can say is they should not be in service!! Worst Internet and WiFi I have ever seen and our bill keeps jumping for no reason. They are crooked as hell and someone needs to shut them down. Terrible terrible terrible terrible terrible service.

Got Frontier in Feb. 2015. Took 2 wks past installation date for 3 techs to get internet stabilized. Worked for 2 months then first wk in May problems began: 2 techs later, $90 mo., many calls to CS; don't buy Frontier.

My parents have had the same phone number for over 20 years, and unfortunately have had Frontier for 5 to 6 years. It is the ONLY phone company that provides service in their area. Where they live there is no cell phone service so that is not even an option. My father died May 30, 2011. My mother has contacted Frontier three times since then to try to get the billing changed to her name.

We had FiOS installed in December of 2014. The installers had to run a FiOS cable over 315 feet from our house to the nearest connection point. This required them to lay this cable on top of the ground and across 3 three of my neighbors properties. This company did not bury this cable until the end of March which created tension with my neighbors because every time they did yard work they had to move the cable out of their way, but this was not the only problem! The company that Frontier contracted to bury the cable cut my neighbors Comcast cables in the process of burying our FiOS cable. The contractor who buried the cable said that was not his problem and Frontier seemed at a loss as to what to do about this. Now I have neighbors who are upset with me.

I have had just about nothing but problems from them. Unfortunately unless I want to pay outrageous amount for little data with satellite, I am stuck with this company. I have just the internet through them. In the beginning I called and they said I could get internet at my house (I live in the country). Next thing I know they tell me I can't even though the next door neighbor south of me has it. They tried saying it is because the "line" stops at them.

My caller ID suddenly disappeared from my phone. Still an AT&T customer, when I called Frontier I was told I would have to pay an extra $10 to put it back. I told them it was included in my package along with unlimited calls and voice mail. They couldn't tell me how or why it disappeared but only that if I wanted it back I would have to pay that additional amount on top of what I have been paying already unless I switched to them.. Not having a choice I had to comply. What a terrible way to do business.

BEWARE - if people said they left you a message but you didn't get it on your answering machine!!! Several months ago, Frontier somehow connected their voicemail on my phone without my knowledge. Sometimes I would get messages on my answering machine OK, but sometimes they would bump to the Frontier voice mail. But since I never set this up, the "notifications" feature was not activated, so I never even knew that these messages existed and thought the problem was with my answering machine. So if you think you are missing some important messages, call Frontier and find out if they have them in their system.

Do you like sitting for 10 minutes to watch a 30 second video? Do you love lag when you try to game? How about absolutely no connectivity at all for most of the day? Then by all means, get Frontier! The only internet service provider in the USA (if you want to call it internet) that'll make you regale in the days that you had 56k. Oh and let's not forget their grade A tech support! Me: "my internet is really slow." Tech: "did you try resetting your router?" ME: "yep" Tech: "well you're in a high demand area and you will experience some slow down from time to time. There's nothing I can do. Thank you for calling Frontier." -Click-

Where do I start...called and had an appointment for a tech to come out between 1 & 4 pm on a particular day middle of May. 4:30 rolls around no call, no show. I call to see what happened. Phone service says they are running behind... Ok, how about a courtesy call? They have our #'s. We are busy also & thus are all rental properties. We drove 15 mins & waited over 3 hours for that response. So the lady on other end says they are still coming within the hour.

I pay $30 a month for a DSL line of up to 6 mbs. On a good day I might get 1 mbs. According to the service personal, they can't get 5 mbs out of the central office. I worked 35 yrs with BellSouth and service such as Frontier's would be entirely unacceptable.

We switched to Frontier for our dental office. The voicemail never worked from day one, and was reported to Frontier multiple times. Customer service was nonexistent. When calling them, we would get routed to multiple people who had multiple excuses as to what the problem was. Sometimes they couldn't locate our account. Sometimes our account was under a different name. Finally we got through and had a work ticket created. The service technician never showed up on the day he was supposed to. When I called, they said that the service ticket didn't exist.

We had Frontier Home phone service and their so called "DSL" internet service for 8 years. The last 3-4 years of service were unbelievably poor. The DSL worked maybe 50% of the time and when it did work, it was very slow. We tested at 0.37 mbps download and .018 upload. That's unacceptable. Had them come out from Palo Cedro, Ca many times to check the lines, modem, filters, etc. etc... with no improvement. The local service was fine but Frontier as a company is not good. We finally cancelled all Frontier services last month. They charged us a $200 cancellation fee. We were not under contract because we had the same service for 8 years. I called customer service and they would not remove or reduce the cancellation fee. Never again will I use Frontier. I now have WARP TWO High Speed Internet and Digital Phone Service. They are locally owned and operated. I now have service that is 20 times faster and costs 40% less per month. Millville, Ca.

I received my monthly statement and was being billed for internet service. For the past 10+ yrs I have had Comcast as my internet provider. The service start date was 4/10 which rather interesting since I was in TX from Dec 14th thru Apr 7th. Unless she was talking to the ghost of my deceased spouse there was no one in the home to answer phone. I contacted customer service 4 times and each time I have placed on a "brief hold" then told they in the process of pulling the call. I explained to them that worked as a supervisor in a call center for 8yrs and know a call can be located in one business day. Since there's not a local office in our area I'm at the mercy of the 800 number.

Frontier just shut down our e-mail account after 15 years without notice. When I called they said the account was "compromised". They will, however, NOT let us have another Frontier e-mail account unless we pay $20 extra a month for Frontier's Security Package. Their landline service is terrible with lots of background noise. Frontier's internet has daily "no connection" moments as well. I recommend avoiding this company until they improve customer service.

Work order was cancelled. We were never notified. Cut the phone line and go to cable companies. Called frontier 7-8 Times. Call Frontier corporate headquarters at 203-614-5600 after you switch and tell them why. They really dropped the ball on customer service.

This is the worst wifi. I would never recommend. The customer service is horrible and the wifi signal strength is not good at all. My internet connection bounces on and off all day long. I have called and asked and they said they will send somebody out here tomorrow but they don't show. I call the next week and ask them where they were and they said I never scheduled an appointment but they could come in 2 days. I call again and they say it was rescheduled for next week they still haven't shown up.

I lived in rural idaho. My mother signed us up for Frontier as they are they only provider in our area. We are paying $120 a month for barely 1mbps download speeds .06mbps upload speeds and a phone package. Everytime we call and complain we get the same bs excuse that it's because of our area. Isn't the company supposed to be providing internet to rural areas. The internet is so slow I bought an xbox one and I can't even play any game because the download for the updates alone take 3-4 days. Low income so we can't afford a better package. Can't go to another company because Frontier has the monopoly on my area. I wouldn't recommend this company to anyone. It's a ripoff.

I have had multiple issues with my landline since I first switched over to Frontier. For a variety of reasons, I chose to keep them in spite of the fact that I was constantly having issues with my service. Two weeks ago I had no dial tone. I called them on Friday and was assured that someone would come out and fix it on Monday. It was never fixed and I received no follow-up call or even a note on my door to say that anyone had been there. I called again the following Tuesday and was told it was an engineering issue and it would be fixed on Wednesday. I asked them to call me on Wednesday with an update. No phone call, no service.

My bill had been $46.00 a month with Frontier for two years. I never changed anything in my service. All of the sudden my bills then started coming at $70.,$90, $93, $124, $100, every month getting higher and higher. I called them and talked to several people all of whom said my Life Line had expired, but they could not explain why the charges were so high and they could not do anything for me. They could not account for how my bill could have more than doubled. (Life Line gives you a discount of approximately $20). It also would have been nice if they had notified me when my Life Line expired, since I am on a limited income it becomes a real hardship. But the representatives I spoke with were very cold and uncaring. I will never use Frontier again. There seems to be some changes in the way they do things. The people they hire now are extremely unfriendly. The date during which this situation occurred was January 2015 and on.

Communications are outstandingly poor given the company name. I have rarely experienced such idiocy. I called the company to cancel one of my two telephone numbers. Apart from the appallingly long wait time, they failed to execute this order and continued to charge me for the extra line. Calling again, with such long wait times I had to call several times. I finally reached them to repeat my request. After a few days, me Internet went down despite the fact that I had told them the DSL number would need switching to the remaining number. I suppose this is what happens when an effective monopoly is given to a service that everyone needs.

I purchased wireless service, but computer will not work unless I hook up to the Netgear box. All I get from Frontier is a big runaround. I sat home for three days waiting for a tech. who never showed up.

I had Frontier 4-5 years ago for internet service at a previous residence 5 miles from where I currently live and had issues. I was told "there are known connectivity issues in your area due to high demand on the network. We are applying improvements to the network in your area. We are working to have these completed as quickly as possible. During this time customers will experience slow speeds and connectivity issues when there is an area with high demand on the network."

Lost my phone dial tone. Later, they forced their voicemail on us - twice. It superseded my phone's voicemail. Lost, at various times, tv or internet. Lost my wifi. Changed my pin. Argued, loudly, with tech reps, most notably **. The bill fluctuates widely, though my services don't change. I'll be changing services.

About 4-5 months ago, we changed services based on an understanding that our month bill will go down. It went up instead. We called Frontier every month for the past 4 months. They promise to reflect credit in the next bill every time, and it fails to happen every time. Then we reached corporate office. Someone emailed to explain charges in more details, only for us to find out that they are charging us for programs that we are not subscribed to. We are charged Starz, etc. but when switched to those channels, screen shows that we are not subscribed and program is not available to us. Not only we are switching. We are considering to sue.

For the past month we have been dealing with this company to switch our phone service from our old home address to our new home address in the SAME city. I have been given excuse after excuse - "Someone closed the work ticket", "Couldn't locate the address on the 911 map", "Thought you gave us the wrong address", "We actually provided your service to the wrong address", "We need to run a new line", "Will be there this Saturday at 8" - ALL lies! I have an 86 year old mother who lives alone. We need to have our phone service so she can get in touch with us when needed. This company is irresponsible, dishonest, and unresponsive. I would not recommend them to anyone. We are at the end of our rope with them and the service provided as they promised 1 month ago.

When U-verse switched to Frontier I have had nothing but problems. We had auto pay with our account and Frontier withdrew our payment early four months in a row! Each month we spoke to customer service and they assured us it would not happen again but it did - constantly. This resulted in overdraft fees from our bank. The money wasn't an issue.... we had the money.... but we only put a certain amount in the account to pay the bills as needed. Finally, I was fed up and cancelled my service. They never shut it off! I immediately changed from Frontier to Comcast and was receiving a Frontier bill while watching COMCAST! I called and they said it was cancelled but it never went through.

After AT&T was bought by Frontier, it has been horrible. Someone came and said they'll fix it. But since that, it has gotten worse. The internet stops at 8am and works at 8pm. That is an entire day and I can't use my laptop. You guys need to step up.

Was supposed to get cable on Thursday between 9-11. Tech never showed. I called. They said "Little behind, be there shortly." 3 pm rolls by, still no tech. Call again. Advisor says "We're sorry for inconvenience, tech can't get there till Saturday!" Are you ** kidding me!!! They take your money upfront, which is weird, then I took day off work just to wait for installation. I'm losing money by taking day off by the way, then they have nerve to tell me Saturday!!! I waited around all ** day for nothing. If I never called to see what the ** was going on I never would of knew. Already with this company, not off to a good start, first impressions are everything. They're def on my ** list. Thinking on just canceling service, get refund, take business elsewhere. Very unprofessional, very angry to say the least!!!!

We were told we could get up to 3 mbps, because of our location (rural). It worked for a while, not we are barely getting half that. They "run tests" that show no disruptions or equipment issues, and said it is due to us being in a high interest/volume area. We live in a small town. Which leads me to believe they don't have the proper equipment for the capacity, even though it is small. They also claim to be working on it, but this has been MONTHS.

The internet went into snail pace speed on April 24, 2015. Called for tech service. Got someone who was difficult to hear/understand. Got no satisfaction. Still wasn't working properly on the 25th and 26th. Was told on the 25th that a technician would be at my house on the 28th between 8 am and 12 noon. The 28th came and went and no technician showed up or called. Of course, I knew that was a waste of time since most of my community was experiencing the same issue. But you can't tell the technical service department this. THEY SUPPOSEDLY KNOW BETTER... NOT!!!

I canceled an account with AT&T in August of 2014. Because their service was so bad, they agreed that if I returned the equipment they would credit my account in full and zero it out. The equipment was returned immediately and verified returned. On April 14, 2015 I received a collections letter from Frontier in the amount of $120.90. I called and asked what it was for and they told me, my AT&T account. They said they had no record of the agreement with AT&T and basically I had no option but to pay them.

Where I live Frontier was the only provider up to say 3yrs ago. So you had to kind take the prices they quoted and the rudeness of majority in customer service. I had phone for 26 yr & internet for 14 yrs, 2 different cost. I can't do their bundle deal since I won’t cut down trees to accommodate a direct line for DISH so I working on other deals now that the world is open to us. Problem is I want to keep my home #, funny they can disconnect you in 2 days but to port you takes up to 7 working days. So I have no home phone w/ 2 very ill parents but I have internet and after spending close to 3 hours on the phone (good thing for cells now) between holding, callbacks, lack of listening skills, they could not understand why I still had internet if my phone was disconnected?

The internet wifi was shut off almost all day for no known reason even after checking connection!!!

My internet disconnected on March 4, 2015 for technical issues. When I called for support, frontier always took a week or two to come out; they came out 5-6 times since March 4, and nothing was fixed. They never even knocked on my door nor did they call so I didn't even know they had come at all. I spent hours and hours on the phone with them, each time resolving nothing. The wiring in my apartment is fine, so it wasn't a problem with that. It was most likely the box they gave me, but they didn't ever come in my apartment to check it. When I told them I was going to disconnect, they tried to get someone out here. The next day I called, and they said the request I made was denied due to weather (April 22, 2015). The weather was clear that day. They have bad service, do not get them as your provider unless you feel like dealing with this same kind of headache.

40 bucks a month for "broadband"... if by broadband they mean how they interpret high speed internet, then I guess they're right. I live about halfway between San Francisco and Sacramento, and my speed is in the lower 10% WORLDWIDE. Thieves is too nice a word for this company. Attached is a screenshot of several speed captures, nothing else connected to the internet other than my tablet. AVOID FRONTIER AT ALL COSTS!

DSL internet service sporadically and unpredictably drops out for short periods. Botched service calls. Difficult Customer Service and Technical Support personnel. Convoluted problem resolution process.

On their website, the only info you can get is "Internet plans starting at $35", but there is no more info as to what the plans consist of and how much they are. I tried to use the online chat to ask what the plans were, and the lady wouldn't give me any details and asked if she could call me to talk about plans. I said "No, that's why I was looking online and just wanted no pressure information". She got snotty and said "All the info is on the website" and ended the chat session! I got "hung up on" because I asked a question about plans and then asked why she was being so secretive about the info. If this is how they treat potential customers, I definitely don't want to be an actual customer!

Wanted to have internet service moved from one phone line to another in the house and eliminate the expense of two lines. Six weeks later Frontier still has not gotten the job done and in fact shut off the internet entirely one day. Was on the phone with Frontier from 8:30 am until...

I have been a Frontier customer for well over 7 years. Like everyone else the service was good at the beginning. After promo things went all to hell. Speeds went from 5-6mbps to .80-2mbps and was being charged more for the plan. They got me back up to 5mbps a few weeks ago and it has been steadily declining. Service is constantly going down. Downloads cause bandwidth to drop to .17mbps or lower. Takes hours, sometimes days, to download anything over a gig. I have become so desperate that I'm getting ready to pay a cable company over 1600 dollars to run a hard line to my house just so I can get 60mbps at my rural home. Frontier is a terrible company. They turn their employees into terrible people. They will beat you out of money every chance they get. DO NOT GIVE THEM YOUR BUSINESS! I hope someday we can put them out of business.

I was more than willing to give them the benefit of the doubt, seeing as this is my first apartment. Things began when I called and inquired about ONLY internet and nothing else. Suddenly, I was talked into getting the bundle package with a phone line we never used. We shortly decided to upgrade to a higher channel package (we had the basic one). I had to talk to TWO customer service reps to put this into effect. Even though I approved the channel changes, nobody thought to actually PUT IT IN THE SYSTEM. So we waited about a week with no results. Finally, I decided to call a tech, who explained to me that the changes to our channel package wasn't even noted on our account. If I hadn't spoken up, we would never have gotten any results.

I called on March 31st to make some changes to our account. The woman I spoke with said that we were in a very outdated pricing plan, and what we had been paying $50.99 a month for, had been $34.99 for a very long time. She said that she would change that price plan for me and that I would be billed again on the 4th of April. The difference would be prorated, so I wouldn't be paying the full $34.99 because I would have five days that I had already paid the $50.99 for the plan. When I received my bill, not only had I been charged the $34.99 but the $50.99 as well. I called and said there had been a mistake. I was told there had not been. I would have to pay for both plans that month, since I had changed it. I was in disbelief, and wanted to confirm what I was hearing.

It sure seem like they could undo your internet in a minute but seem like you have to wait forever to have it back on plus they are the highest in price and they never wait until you get paid to pay them. Some of the people there are very unfriendly to me.

Worst Company EVER! Signed up for all three services... never ever got the bill correct since inception! First bill we were overcharged. Second bill more over-charging plus services were added that were supposed to be free that we were charged for. Third bill again... more of the same only now we were assessed late fees and charges (we paid our bill each month according to what the Customer Service Reps told us we owed).

This is the second time in one year that I have made an appointment for a repairman to come to my home for phone or internet service to find out that I stayed home all day for a service that was never going to happen. First one, the repairman was not even notified of the service and it was from me calling and raising cane that I got him here the next day. Today I waited for internet upgrade to find out NO they would not be coming and NO it was NOT available for me in my area. So, once again, I got no phone call from Frontier because I just had smoke blown at me and there was no service ticket written up or actually nothing available. THIS so called company needs to work on their communication skills with employees and customers. I live in an area that gives me no other options than Frontier so I am stuck with all the BS they dish out and receive no service for my time.

I had my modem go out on a Tuesday, was told that a new one was being shipped overnight to be at my home Thursday (my wife works from home and can't do her job without internet service). We called on Thursday to find status to learn that the request had been canceled due to "insufficient information" on the part of the tech. No notification, no call, nothing. Then, every day since (except for Saturday but including Sunday) we have called or chatted with Customer Service and every time, have been assured that a modem will be sent overnight.

I am extremely angry regarding a simple problem. I had a problem with two remotes, one could not shut the TV off, while the other was completely dead. Fresh batteries in both. This simple matter took the technician 5 minutes total to fix. Why did it take 7 phone calls, 3 appointments of which no one came while I waited at home, and one unplanned visit of which no one let me know of. In addition, I was lied to many times, "The technician is on the line fixing the problem." I find it incredible that remotes can be fixed on a telephone pole!!!

Have had Frontier for 3 years now here in West VA. Worst customer service and internet speed from anyone I have ever dealt with. They DON'T CARE about their customers. We have been promised fiber cable and much higher speeds for 3 years. The equipment is set BUT do they hook it up... hell no! I was speaking with the local supervisor concerning the issues, NOW HE DOESN'T EVEN SPEAK WITH ME! He's promised and promised it'll be hooked up any day... months ago. But nope! Not yet! Lots of folks complain... has anyone tried to contact a "Gubment" agency to get them off their butts?!

I called to get some quotes on internet service. The Representative was very rude and unprofessional. I asked a lot of questions about the service and reliability (she did not understand the terms "uptime" or "reliability" and I had to explain it to her), and I think this really angered her due to the in-depth questions I was asking. Eventually she hung up on me.

We, too, live in a rural area and were sold an internet package that promised high speeds. When we were having issues, Frontier offered similar excuses that many of you have posted. “It's our computers. We're upgrading equipment. Your home is at the far edge of the service area.” Come to find out, the box that provides the service to our home is over a mile away and, in that location, the upload and download speeds don't even close in on 3mbps. We have barely 1mbps. I filed a complaint with the FCC. Why should we have to pay for speeds that Frontier never provides?

I'm paying for 1mb, never receive 1mb. They say they are sending someone, no one shows up. Internet box gets hit by lighting. They'll get to me. They Never Show Up!!

We were with Frontier Communications landline [and all the (4) buyouts] since 1986. We decided to bundle the phone with Charter to save money. The transition went great. Then came the bill which had a 200.00 cancellation fee attached to it. They said it must be for a contract. There was NO contract. They would not budge and said it "will stand".

Frontier Communications has the worst network out there!! I have cable, Internet and telephone service with Frontier and whenever I try using the Internet while watching television, my router reboots and I lose cable signal at the same time. Their network is not capable of handling the data needed to perform both platforms at the same time. In addition, the Internet is not capable of working properly on its own and for the last few weeks has been plain out horrendous!!! My grandson is a college student and when he attempts a simple task such as logging into his email or tries to access his college courses online, it takes an average of 10-15 minutes for page to load, if it even loads properly. If I am trying to watch television while he attempts these tasks, I lose television signal for 3-5 minutes and we lose Internet service for about 5-7 minutes.

After trying for over 6 months, we finally discontinued our internet (and phone) service. 4 out of 5 days the internet service would either be terribly slow or go down completely. They would send out a technician and they would say it was too much traffic on the line, nothing could be done. My beef, is they are charging for a service that doesn't work and they keep signing people up for it with the pretense that it will do something that it won't do. We wanted it specifically for streaming. It will not work for that consistently in our area. But they will not admit to that and keep charging you for something they can't deliver.

We have had Frontier for phone, and now internet only, for the last 11 years. In the last 3 years we have gone through 9 Frontier modems and have had more than 20 visits from the techs. The techs are great! The actual internet is awful! I have spent at least 40 hours on the phone and with the techs in that time. It's been a huge interruption in our lives taking time off work and kicking kids off schoolwork each time the internet is down.

Just got my computer updated and now I am getting more spam than ever. Also while on my email account I am reading my emails as there are all kinds of advertising off to the right side. Nothing they can do because of the service they use. I am wondering if this is a secure line or not! They say so! But how do they know what I looked up on the internet to put on my email account?

Thankfully, this morning was my last with Frontier service. Since Frontier took over AT&T my cable TV and Internet service has been terrible. The TV picture would be pixelated, and stutter and then catch up to live TV, causing us to miss parts of shows repeatedly. Even shows on the DVR would skip, and only record a few minutes of an hour program, and On Demand service was terrible. There were only very few shows actually available, and few of them would play completely without problems. I never had any of these problems with AT&T, but as soon as they switched, service went to hell. The Internet service was the worst. I've been paying for 18 Mbps Internet service and under AT&T I always had good internet. Always averaged at least 22 Mbps but since Frontier took over its been averaging between 1 and 3 Mbps. That's just barely above dial up.

For the past month since prior to a move, I have had nothing but problems: early disconnect, rude CSR's, failure to have 'roll over' of new phone number, etc. Today, the CSR tells me, "No phone company provides the 'new number' announcement"!!! Hello -- yes they do & have been doing for a long time. Then he tells me to calm down. DO YOU KNOW HOW INCREDIBLY RUDE AND PRESUMPTUOUS IT IS TO SAY THAT TO A PERSON?! I told him I would calm down when he quit patronizing & condescending me. Then he began to speak in a more condescending tone so I just hung up.

This is just the latest round of disgusting service. Earlier today I called to resolve a billing issue. Their mistake, as has been the case numerous times. This is just one incident. Recently, after resolving another billing issue I decided to try the now available 12Mb down, 2Mb Up Internet service. I took a Thursday off work for the appointment. I was no showed (not the first time or even the second). I took a Saturday as I received a phone call indicating they could arrive that day. No Show.

Frontier is HORRIBLE! In February, a customer service representative, ** came into my center promising me a seamless transfer from AT&T to Frontier. On March 1, my first day with Frontier, my internet no longer worked. I called **, but got no response. Calls to the tech support were no better it took me hours of unplugging and rebooting to reconnect it on my own. Then I was promised a bill of $59. When I received the bill, it was over $300! This included a charge for $150 to install broadband that I ALREADY had through AT&T. And once again, my calls to ** went unanswered until I called him to rectify the bill.

Ever since AT&T was taken over by Frontier, the problems began. Internet service was downgraded to 12 mbps while the cost was increased. The result is a slower connection. Frontier indicates that this cannot be upgraded without paying even more. TV reception has frequent interruptions, as often as 2-3 per hour, lasting as long as 20 seconds of paused images. Frontier has no idea how to correct it and can only suggest that I restart the whole system. Wait time for customer services is typically 45 minutes and up, then you get transferred from one department to another until someone disconnects you. This happened on upwards of 5 occasions.

For the 4th time now I called to start service with Frontier... first time I was told I did not have to pay a deposit, and the tech would be there in 2 days for the install. He never came, and I never got a phone call, and when I called to see what the deal was, I was told that my order never "saved". I did the whole thing over again, and was told I did not need to pay a deposit, and the tech would be there a couple days later for the install. He never came. When I called back, I was told that I needed to pay a $53 deposit because of the "service history" at my address. I got mad considering I had already done this twice now, so I told them to forget it.