Frontier Communications

Frontier Communications Reviews

About Frontier Communications

Frontier Communications® is a Fiber, Copper and Fixed-Wireless network provider that offers services in 25 states. Frontier offers customers unlimited tech support, a dependable connection for a monthly prices that’s been called the best value in Internet services. Visit its website to find out if its services are available in your state.

Pros
  • Fiber optic internet
  • Variety of plans
  • Bundle options
Cons
  • Limited nationwide service

Featured Reviews

Crossville, TN
Verified purchase
I have had Frontier for years, and they have been almost the only option in my rural area ... I could not be happier with my service, and I have recommended them to several of my ...

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Indio, CA
Verified purchase
My set top box locked up and I could not get it to reboot ... I called Frontier technical support and talked to Angela. She talked me through several steps ... She was polite and ...

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What is Frontier Communications?

Frontier Communications is a wireless network provider that offers TV, phone and internet services. Like its competitors, Frontier has bundled services at a lower price than its standalone options. Internet options include traditional high-speed internet and fiber optic internet. Frontier Communications partners with DISH Network to offer DISH TV.

Frontier Communications price

Frontier Communications' plans and pricing vary based on location, but monthly costs for bundles typically start at $54.99 a month. Router services fees are an additional $10 a month. The table below features sample costs for plans based in Texas.

CostSpeed
FiOS 50/50 Internet + TV$54.9950 Mbps
FiOS 500/500 Internet + TV$64.99500 Mbps
FiOS 50/50 Internet, TV + home phone$64.9950 Mbps
FiOS 1G service + TV$99.99940 Mbps download, 880 Mbps upload

Frontier Internet plans

Frontier Communications has three internet options: traditional high-speed internet, FiOS and Vantage. Check what’s offered in your location; services vary by area. Standalone internet service costs $27.99 to $44.99 a month.

  • High-speed internet: Although it’s called high-speed, this is the slowest internet option from Frontier. It works well for basic needs like checking email and browsing the web.
  • FiOS by Frontier: This fiber optic option from Frontier works well for gaming and streaming. It’s available in three different tiers: 50 Mbps, 500 Mbps and 940 Mbps. The 940 Mbps speed is only available with FiOS Gig Service.
  • Vantage by Frontier: Vantage has speeds that reach up to 200 Mbps in some areas. It’s best for multiple-device streaming, including 4K video, and fast downloads.

Frontier cable plans

At the time of publication, Frontier Communications mostly offered cable plans bundled with internet service, not as standalone options. Only the Dish TV plan is available for separate purchase.

  • FiOS TV: Frontier Communications’ basic cable option includes sports channels, lifestyle channels, reality TV and on-demand movies. Bundles start at around $55 a month.
  • Vantage TV: Vantage TV is Frontier’s comprehensive option and has sports, news, movies, entertainment and international channels. Cable/internet bundles start at $82.99 a month.
  • Dish TV: Dish TV plans range from about $60 a month up to $95 a month. Basic plans have 120 channels. The comprehensive plan has 250 channels.

Frontier Communications FAQ

Is Frontier Communications available in my location?

Frontier Communications has service in Alabama, Arizona, California, Connecticut, Florida, Georgia, Illinois, Indiana, Iowa, Michigan, Minnesota, Mississippi, Nebraska, Nevada, New Mexico, New York, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Utah, West Virginia and Wisconsin.

What services does Frontier Communications offer?

Frontier Communications has internet, cable and phone services.

How fast is Frontier internet?

Frontier has high-speed internet as fast as 12 Mbps. This works well for most homes and small businesses. Vantage by Frontier reaches 200 Mbps in some areas, and FiOS is as fast as 1 Gbps. This is better for those needing much faster internet for gaming or streaming on multiple devices.

What channels are included in Frontier packages?

Channels vary based on package, but customers can access news, sports and lifestyle channels plus on-demand movies and international channels.

Is Frontier Communications good?

Frontier Communications has had issues in the past with delivering reliable service. The company declared Chapter 11 bankruptcy in April 2020, but it continues to offer service to customers. Some reviews mention being satisfied with Frontier Communications services. If the pricing and services offered seem fair to you, Frontier Communications is worth considering.

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Frontier Communications Reviews

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    Page 1 Reviews 0 - 5
    Customer ServiceStaff

    Reviewed Dec. 30, 2024

    I spoke with the most helpful and sweetest representative today!! Tina is her name, and she stayed on the phone with me till the issue was resolved!!! Thank you Tina for helping me, the world needs more caring representatives like you!

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    Response from Frontier Communications

    Hi, Kathy. We're pleased to hear that one of our representatives was able to assist you with your concerns. We aim to keep delivering the highest quality customer service and, naturally, the best internet services. If you require additional assistance, please feel free to contact our social media team on Facebook [m.me/frontiercorp] or Twitter [twitter.com/frontiercorp], where our live agents are available 24/7. -JK

    Customer ServiceStaff

    Reviewed Dec. 6, 2024

    I started with Frontier five years ago for its home internet service, and it has been an overall very good experience. When we first started, they didn't have the fiber optics, which meant that we had lower MBPS which led to a lot of buffering in our programming while streaming. However, once the fiber optics was introduced into our area, our speed and internet service got much better. But even during those slower, more difficult times, their customer service always tried to get us the help we needed.

    We stuck by Frontier, and I'm very glad we did. As a five year customer, I recently called and asked their loyalty team if they would be willing to help with our latest rate increase, as a local competitor with very good infrastructure service and very good customer service reviews had me considering a switch due to some very competitive pricing. Frontier again stepped up to the plate and got me to a monthly rate that kept me from considering this competitive alternative. I have had a Five Star experience with Frontier Communications going on five years now for both its recently improved high quality internet service and speed due to the fiber optic cables coming into our area, and for its very consistently good customer service.

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      Customer ServiceStaff

      Reviewed Oct. 22, 2024

      I am sticking with Frontier. I had an outage during the Milton hurricane. I chatted online with a Tech who was helpful but still couldn't get the service back on. My wife reached out to the CEO of the company and several principals and we got an instant response. They were helpful and concerned and moved up the date to restore my service. As it turns out, I was the one responsible for not having internet. I had the router plugged in incorrectly! I must have misunderstood on the chat but I had it plugged in wrong. When the Tech arrived, he plugged it in correctly and instantly had internet.

      I want to thank the CEO of the company and his immediate people he put on it. Not being a techie, I didn't grock that I had it wrong. I am sticking with Frontier for helping me. Their principals really do care. The Tech who arrived explained that their back up generator went down but they had it back up the same day (I could have had service quicker had I had it plugged in right!). It was helpful to get the true information. I depend on my internet for my work.

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      Response from Frontier Communications

      It's great to know that everything is functioning smoothly again, Dan. If you encounter any problems, feel free to reach out to us. I suggest connecting with our social media team on Facebook [m.me/frontiercorp] or Twitter [twitter.com/askfrontier]. Our helpful agents are available 24/7, prepared to assist you whenever necessary. Take care! - JK

      Punctuality & SpeedStaff

      Reviewed Aug. 26, 2024

      Ray ** came and fixed my Frontier issue promptly . He was very respectful and courteous. It can be very frustrating when the service isn’t prompt but I did not experience any problems or issues. We have had Frontier for many years and have always had good results. I would recommend Ray and Frontier for their great service. Thank you.

      Cathryn

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      Response from Frontier Communications

      We're glad to know that the service is now back and running, Nena. You can always reach back to us if you ever need further assistance, please don't hesitate to contact our social media team on Facebook [m.me/frontiercorp] or Twitter [twitter.com/frontiercorp] at any time, so we can assist you accordingly. -JK

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      Installation & SetupCoverageReliability

      Reviewed Aug. 23, 2024

      Frontier Fiber - 2GIG: We moved from Xfinity to Frontier in Aug due to unreliable service. The entire process from ordering, installation and setup was the most painless ISP experience I've had in 20 years! So far everything is running (router, wifi EERO mesh) good. Ethernet speeds are around 1.2-1.4 gig downloads and higher uploads. WIFI is not as strong but no problems with coverage in our 3500 sq ft single story. I am paying slightly less for better service.

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      Response from Frontier Communications

      Hi, Motman. That's awesome! We're glad to know that the service is working seamlessly. If you need any help with our service or concerns, I encourage you to contact our social media team on Facebook [m.me/frontiercorp] or Twitter [twitter.com/askfrontier] at any time so we can assist you accordingly. -JK

      Customer Service

      Reviewed Feb. 3, 2025

      Do not use Frontier Communications. I have been continuously overcharged for services and equipment that I never had or ever used. Contacting customer service is a huge time-consuming hassle and the promises made to correct mistakes are never accomplished. The worst ever!

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      Response from Frontier Communications

      Hello, Alex. I sincerely apologize for any inconvenience. We'd like to look into this for you. I recommend contacting our Social Media team on Facebook [m.me/frontiercorp] or Twitter [Twitter.com/askfrontier] so we can exchange more details to better assist you. -JK

      Customer ServiceStaff

      Reviewed Feb. 2, 2025

      ACCOUNT NUMBER: It’s clear to me that talking to your Customer Service representatives is a complete waste of time. Once you read about the situation detailed below I believe that you will understand why I say so. That is why I wish to only communicate in writing – either by eMail or by letter. 1. I put my services on a “Vacation Suspend “ - to start on April 4, 2024. 2. I received a bill dated April 5, 2024 showing a Billing Period of Apr 05 –May 04, 2024 in the amount of $ 185.10. I did not understand why I was being billed for that period considering my services were on a vacation suspension before the period I was billed for.

      3. I called Customer Service on May 2, 2024 at approximately 4:35 PM. After discussing the situation with your representative they advised that I would have a credit of $ 185.40 less $ 39.99 ( the cost for the Vacation Service Order) when I started the services again. I agreed to pay the bill believing that I would receive a credit later. 4. Your representative told me that the situation described in 3 above was completely documented in your files and gave me a reference number, as follows: **. 5. I again called Customer Service on May 6, 2024 at approximately 9:25 AM. I wanted to double check my understanding of the situation. Your representative confirmed that I would get a credit of $ 185.40 – 39.99 on my return. They further stated that this was what was shown in the notes for my account.

      6. I started your services again on November 4, 2024 but terminated them entirely on November 12. The primary reason that I did so was because the “Unlimited Digital Voice “ Phone did not work. I called Customer Service at least 3 times and was told it would be fixed in a day, then it would be 2 days, etc. It never was fixed so I cancelled your service. 7. I received another bill from Frontier dated December 05, 2024 showing a Billing Period of Dec 05 – Jan 04, 2025. I did not understand why I was being billed for that period considering my services had been cancelled long before the period I was being billed for. In addition, there was absolutely no recognition of the credit mentioned in 3 above.

      8. I called Customer Service on December 16 about mid – afternoon. I explained the situation described in 3 above to your representative and I believe that she understood everything and that Frontier owed me money rather than the other way round. Your representative promised to document whatever she could in an eMail to me which she has not done. She said that I could talk to Collections about getting my money back after her eMail was received. 9. During the December 16 discussion I told her that everything had been documented in the notes on my account (see 4 above). She claimed that she checked and there was no documentation on my account. I sure hope your people are not being trained to lie and tell people anything that will make them go away!!!

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      Response from Frontier Communications

      Hi, Wayne. I'm sorry to hear about your situation. We wish we could have addressed your concerns sooner. For more information on Service Disconnection and Account Closure, please visit our billing FAQ page: https://frontier.com/pages/helpcenter/topics/billing-faqs. If you need further assistance, feel free to contact our social media team on Facebook (m.me/frontiercorp) or Twitter (twitter.com/askfrontier). We're here to help. -JK

      Customer ServiceProcess

      Reviewed Jan. 30, 2025

      I called and canceled my service back in the beginning of November. I am continuing to get bills. I should of known this was going to happen because the person that helped me kept having issues and putting me on hold. The whole process took over an half hour which I believe it shouldn't of been that long of a process.

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      Response from Frontier Communications

      Hi, Mojo. We would be more than happy to look into any lingering billing concerns that you may have. I highly recommend reaching out to our dedicated Social Media Team on Facebook at [Facebook.com/FrontierInternet] or on Twitter at [Twitter.com/AskFrontier]. Our Live Agents are available 24/7 to provide help. -JK

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      Customer Service

      Reviewed Jan. 27, 2025

      September 2024 attempted to cancel internet subscription. Customer Support (CS) told me that I would need to cancel on-line. I did not have the company provided PIN for the account and was told that one would have to be sent to the address of service. I emphasized that this is an RV park, I had never established an address at this location and was vacating the RV lot. I requested the PIN be sent to my billing/permanent address. CS was adamant about sending the PIN notification to the service address. CS also alerted me that I had approximately $138 credit at that time. The RV Park manager agreed to look for a letter from Frontier. Contacted the park manager frequently but no communications from Frontier was received.

      Early December notified at my permanent/billing address of a past due account balance of $50.76. I again contacted CS and was told that service could only be terminated on-line and once again, I emphasized that I needed a PIN to access my account. CS stated that a new PIN was being sent to my billing location. A PIN was never received. Late December I had not received the PIN for my account and again contacted CS and the VP/CFO of Frontier via returned receipt mail. No response but did get a call from CS. We went through setting up a new online account to cancel service. Also informed my account was credited the value at September cancel ($138 confirmed via email). Following service cancel, was informed of router restocking fee ($50). Router return complicated by:

      - No return address provided
      - Invalid QR code was provided for UPS return shipment
      - CS informed me a return UPS box would be sent to me for return of the router but return mailer was sent to the RV Park that I had vacated four months prior (park management was kind enough to forward the mailer as soon as it was received).

      -The router was returned, notification of account closure provided.

      NO refund has been provided ($138 - $50). Frontier is completely dysfunctional.

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      Response from Frontier Communications

      Hi there Michael. If you need any disputed billing reviewed, feel free to contact our Social Media Team on either Facebook [Facebook.com/FrontierInternet] or Twitter [Twitter.com/AskFrontier] and our Live Agents will be happy to assist you: we're available 24/7 for your convenience! ~ Luna

      Resolution In Progress
      Customer ServiceCoverage

      Reviewed Jan. 24, 2025

      I would rate 0 stars if I could. I had to cancel my service because I moved to a new area. Tell me why I now have debt collectors calling me about a $50 charge. No mail was sent to my new or old address, no emails, and NO billing information when I tried to log into my old account to see what was going on. When I reached out to Frontier, I spoke to 4 different people, each using the same scripted response of "helping to cover return costs of equipment." This was never explained to me during the cancelation call and as previously stated, I received zero info on this before it was handed over to debt collectors, hurting my credit. They refused to help and demanded that I pay. Disgusting behavior from a company. Contacting my lawyer and I will never do business with them again.

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      Response from Frontier Communications

      Hi Brian! While there is typically a $50 fee associated with returning and inventorying Frontier equipment, it should be clearly outlined both on-call as well as on the final bill for services. While it sounds like you have already left Frontier, if you still need any further assistance with your past services or billing, feel free to contact our Social Media Team on Facebook [Facebook.com/FrontierInternet] or Twitter [Twitter.com/AskFrontier] and our Live Agents will happily assist you! ~ Luna

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      Frontier Communications Company Information

      Company Name:
      Frontier Communications
      Company Type:
      Public
      Ticker Symbol:
      FTR
      Year Founded:
      1927
      Formerly Named:
      Citizens Communications Company
      Address:
      401 Merritt 7
      City:
      Norwalk
      State/Province:
      CT
      Postal Code:
      06851
      Country:
      United States
      Website:
      www.frontier.com