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Frontier Communications

Frontier Communications
Overall Satisfaction Rating 3.89/5
  • 5 stars
    403
  • 4 stars
    578
  • 3 stars
    253
  • 2 stars
    64
  • 1 stars
    78
Based on 1,376 ratings submitted in the last year

This company is not yet authorized. See reviews below to learn more or submit your own review.

Frontier Communications® is a Fiber, Copper and Fixed-Wireless network provider that offers services in 25 states. Frontier offers customers unlimited tech support, a dependable connection for a monthly prices that’s been called the best value in Internet services. Visit its website to find out if its services are available in your state.

BOTTOM LINE

Frontier Communications has bundled internet, TV and phone options that work well for some people. It’s not available everywhere and reviews mention service issues, but some consumers report being satisfied with it.

PROS

  • Fiber optic internet
  • Variety of plans
  • Bundle options

CONS

  • Limited nationwide service

Top Frontier Communications Reviews We Found

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Rated with 5 stars
profile pic of the author
Verified Reviewer

I have had Frontier for years, and they have been almost the only option in my rural area ... I could not be happier with my service, and I have recommended them to several of my friends and neighbors.

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Rated with 5 stars
Verified Reviewer

My set top box locked up and I could not get it to reboot ... I called Frontier technical support and talked to Angela. She talked me through several steps ... She was polite and professional. In a short period of time, she got my set top box to reboot, and I was back up and running.

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    Are you this business?

    What is Frontier Communications?

    Frontier Communications is a wireless network provider that offers TV, phone and internet services. Like its competitors, Frontier has bundled services at a lower price than its standalone options. Internet options include traditional high-speed internet and fiber optic internet. Frontier Communications partners with DISH Network to offer DISH TV.

    Frontier Communications price

    Frontier Communications' plans and pricing vary based on location, but monthly costs for bundles typically start at $54.99 a month. Router services fees are an additional $10 a month. The table below features sample costs for plans based in Texas.

    CostSpeed
    FiOS 50/50 Internet + TV$54.9950 Mbps
    FiOS 500/500 Internet + TV$64.99500 Mbps
    FiOS 50/50 Internet, TV + home phone$64.9950 Mbps
    FiOS 1G service + TV$99.99940 Mbps download, 880 Mbps upload

    Frontier Internet plans

    Frontier Communications has three internet options: traditional high-speed internet, FiOS and Vantage. Check what’s offered in your location; services vary by area. Standalone internet service costs $27.99 to $44.99 a month.

    • High-speed internet: Although it’s called high-speed, this is the slowest internet option from Frontier. It works well for basic needs like checking email and browsing the web.
    • FiOS by Frontier: This fiber optic option from Frontier works well for gaming and streaming. It’s available in three different tiers: 50 Mbps, 500 Mbps and 940 Mbps. The 940 Mbps speed is only available with FiOS Gig Service.
    • Vantage by Frontier: Vantage has speeds that reach up to 200 Mbps in some areas. It’s best for multiple-device streaming, including 4K video, and fast downloads.

    Frontier cable plans

    At the time of publication, Frontier Communications mostly offered cable plans bundled with internet service, not as standalone options. Only the Dish TV plan is available for separate purchase.

    • FiOS TV: Frontier Communications’ basic cable option includes sports channels, lifestyle channels, reality TV and on-demand movies. Bundles start at around $55 a month.
    • Vantage TV: Vantage TV is Frontier’s comprehensive option and has sports, news, movies, entertainment and international channels. Cable/internet bundles start at $82.99 a month.
    • Dish TV: Dish TV plans range from about $60 a month up to $95 a month. Basic plans have 120 channels. The comprehensive plan has 250 channels.

    Frontier Communications FAQ

    Is Frontier Communications available in my location?
    Frontier Communications has service in Alabama, Arizona, California, Connecticut, Florida, Georgia, Illinois, Indiana, Iowa, Michigan, Minnesota, Mississippi, Nebraska, Nevada, New Mexico, New York, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Utah, West Virginia and Wisconsin.
    What services does Frontier Communications offer?
    Frontier Communications has internet, cable and phone services.
    How fast is Frontier internet?
    Frontier has high-speed internet as fast as 12 Mbps. This works well for most homes and small businesses. Vantage by Frontier reaches 200 Mbps in some areas, and FiOS is as fast as 1 Gbps. This is better for those needing much faster internet for gaming or streaming on multiple devices.
    What channels are included in Frontier packages?
    Channels vary based on package, but customers can access news, sports and lifestyle channels plus on-demand movies and international channels.

    Is Frontier Communications good?

    Frontier Communications has had issues in the past with delivering reliable service. The company declared Chapter 11 bankruptcy in April 2020, but it continues to offer service to customers. Some reviews mention being satisfied with Frontier Communications services. If the pricing and services offered seem fair to you, Frontier Communications is worth considering.

    Frontier Communications Reviews

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    How do I know I can trust these reviews about Frontier Communications?
    How do I know I can trust these reviews about Frontier Communications?
    • 3,050,647 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.

    For more information about reviews on ConsumerAffairs.com please visit our FAQ.

    Page 1 Reviews 0 - 10
    Rated with 4 stars
    Verified Reviewer
    Original review: Jan. 9, 2021

    Like all cable providers, there are pros and cons. Frontier is my current provider inherited from Verizon when they sold off their cable division. For a brief period, I tried Spectrum and that did not work out. Back to Frontier. I have not experienced any on-going issues or unresolved problems with their customer service. I am not happy with the periodic increases in monthly charges and believe long time users and/or seniors should get more discounts than currently offered. Generally, I am satisfied with Frontier service.

    2 people found this review helpful
    Rated with 4 stars
    Verified Reviewer
    Original review: Dec. 29, 2020

    I think Frontier is expensive for what we get. They need more bundle options. I would like to make my own choice in what is in the bundle. When we have weather the picture often is interrupted. Other than that the picture is really good.

    Be the first one to find this review helpful

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      Rated with 4 stars
      Verified Reviewer
      Original review: Dec. 28, 2020

      Pro, reasonably priced in comparison to other providers. Con, frequent service outages, interruptions in my area. Overall better total quality for cost and channel package versus Xfinity and Spectrum in my area.

      2 people found this review helpful
      Rated with 5 stars
      Verified Reviewer
      Original review: Dec. 25, 2020

      I just move in, it is very easy to hook up my devices, I work from home, like printer monitor and computer, it will be easy for you too.

      Be the first one to find this review helpful
      Rated with 5 stars
      Verified Reviewer
      Original review: Dec. 3, 2020

      I felt the installation could have been much better. Like using the exterior access that was already there. Supplied what they said they would. No slow down or caps. Told them what I wanted and they delivered. Have not had to call them for anything.

      Be the first one to find this review helpful
      Resolution In ProgressRated with 1 star
      Verified Reviewer
      Original review: March 29, 2021

      I've had Frontier, since July of last year and not a day goes by, that we don't lose our internet. Once it goes out it usually repeatedly goes out, for a few minutes, within 10 minutes to an hour, of it coming back on. Sometimes it'll do this off and on, for an hour, other times for days. I've called frontier. They say yes or Internet goes out quite frequently, but can't fix it. They offer to set an appointment for repairman to come out, but then call me the next day and tell me it looks like my internet is working fine so they cancel the repairman. Within a week it starts acting up again.

      Also, when we signed up for internet we were promised a Google tablet and we're told it was going to be shipped out to us within 3 to 4 weeks of our signing up back in October of last year. We have yet to see our tablet, so I called frontier on this and they inform me that there was a backlog and they were going to start sending them out in the beginning of March and we were at the head of the list to get one, but still no tablet.

      I am so done with frontier it's not even funny. All these multi-billion dollar corporations don't give a rat's ** about the customers. They figure if they lose 100, so what, it's just 100, they've got millions more. What difference does it make? The tens of thousands of dollars they might lose from a few disgruntled customers is a drop in the bucket compared to the billions they make every year and besides they have an arbitration clause in the contract so nobody can sue them, unless you bring in class action suit against them, which does nothing but change the way they screw the consumer. Nobody gets compensated but the attorneys.

      Be the first one to find this review helpful
      Resolution In ProgressRated with 1 star
      Verified Reviewer Verified Buyer
      Original review: March 19, 2021

      Worst DSL connectivity ever! Paying for business class service with dedicated IPs and 18Mb/s connection. Can't use IP phone because of frequent disconnects. Anticipate everyone in conference calls to be upset with you because you keep getting disconnected. Don't be surprised when your RDP and SSH sessions with remote computers are dropped numerous times per day. At times use of a VPN is impossible because of frequent disconnects. Neighbors go down at the same time so it isn't just my connection. Problems have been experienced for more than 3 months and nobody is able to resolve them. When onsite tech people show up, they are great but it isn't a problem they can resolve. For your own sanity, if there is any other option for internet service, consider it first.

      Be the first one to find this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Feb. 21, 2021

      Anyone else been scammed by Frontier on equipment returns? You get prepaid label. You ship item back. They invoice you for $200 DVR charge. They can tell you tracking number. They can't tell you even their return address. Frontier is a SCAM.

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      Rated with 1 star
      Verified Reviewer
      Original review: Feb. 19, 2021

      Unless Frontier cable is the only company available, shop around. I had Frontier since it bought Verizon here in California. Initially, the transition was easy without any cost differences. As you probably surmised, things changed quickly in very short order. The most unpleasant experiences you can expect with Frontier is with Customer Service. When you phone with questions about your bill often times the representative fair but any questions about costs, billing or increases and you will be referred to a "different level" (their terms not mine). They call it "Retention and Customer Loyalty." The label is a misnomer.

      Notwithstanding whether or not you are a loyal bill paying customer, Frontier really doesn't care at all about you. They may offer you a one month "discount" to get you off the call, but it is back to hard core business. With Frontier, expect to lose channels and see your monthly cost increase. Note, however, their tech folks are very good and patient. Shop around before you commit. AT&T and Spectrum are supposedly in my area. If so, I will compare and contrast plans by cost. Could AT&T or Spectrum be worse? I think not.

      3 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Jan. 8, 2021

      I have had trouble with Frontier for many years. At one point they were the only game in town for our rural area. Their mentality is that they are the only game in town. I expressed my dissatisfaction to them on multiple occasions. They conned me into upgrading to their highest available internet package. This shows that I was more than willing to pay for a service but expected equal service in return. Once I canceled they hit me with a $10.00 disconnect fee. Talk about a slap in the face. If there is ANY other option I would suggest taking it. Two tin cans and a string would work better than Frontier Communications.

      2 people found this review helpful
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      Frontier Communications Company Information

      Company Name:
      Frontier Communications
      Company Type:
      Public
      Ticker Symbol:
      FTR
      Year Founded:
      1927
      Formerly Named:
      Citizens Communications Company
      Address:
      401 Merritt 7
      City:
      Norwalk
      State/Province:
      CT
      Postal Code:
      06851
      Country:
      United States
      Website:
      www.frontier.com