Frontier Communications Reviews

My Experience with Frontier Retention -PHENOMENAL - KERRY G. Kerry G, with Frontier is smoking hot awesome for the customer service of the retention dept. It took me forever to get to her and they hide their phone numbers and want you to use apps, but after multiple frustrating people and 2 hours of my time, Kerry took care of everything with the approval of her manager.

I switched to Frontier, and had my install this a.m. in Vernon, CT. 5 STARS to Trevor, the tech who came out and did the install. Professional. Knowledgeable. Polite. Most of all, was able to guide me through the set up so ALL of my devices (I think, 12), connected automatically, with no hiccups or issues. Fingers crossed that the streaming service lives up to the hype... but, I can't say enough good about Trevor and his role in getting things up and running. Thanks Trevor!

After 1.5 hours on the phone with about five unqualified customers service individuals finally I was transferred to Michele who was wonderful and in no time gave me a ticket number and set appointment for the service I needed. Frontier needs more employees qualified like Michele and you will never have people cancel service with Frontier. Elena G. from Oxnard California

I spoke with the most helpful and sweetest representative today!! Tina is her name, and she stayed on the phone with me till the issue was resolved!!! Thank you Tina for helping me, the world needs more caring representatives like you!

I started with Frontier five years ago for its home internet service, and it has been an overall very good experience. When we first started, they didn't have the fiber optics, which meant that we had lower MBPS which led to a lot of buffering in our programming while streaming. However, once the fiber optics was introduced into our area, our speed and internet service got much better. But even during those slower, more difficult times, their customer service always tried to get us the help we needed.

I received the technician on 11/24/2025 to connect service and less that 24 hrs later I canceled service, that was 11/25/2025, and they want to charge me $60.53, that is unacceptable, I am very disappointed and frustrated, I am don’t recommend that service.

I am so glad that we no longer are customers of Frontier Communications. It has been a journey in frustration. The service is awful and the products are terrible. Their internet service is slow and cuts out frequently and the phone service are sub par. Customer service is ridiculous. Frontier employs customer service agents that are overseas & due to their thick accent, they are difficult to understand. I would dread calling customer service because I knew I would be on a frustrating phone call for 40-90 minutes. Today I found out that they are charging us a $50 restocking fee for returning our router. Seriously! I am so happy that today is my LAST phone call I will ever have to make to Frontier! Stay away from this company.

I haven't had horrible luck with Frontier Communications. That being said, the outdoor equipment is in terrible condition. Every time there is an outage (internet) it's due to our outdoor equipment. Today (11-24-2025) I needed to report damage to the outdoor box in the ditch across from my house. A tech will have to be scheduled for this repair. Apparently everyone at frontier thinks this can be fixed by unplugging the router and waiting 2 minutes to plug it back in. I was on the phone for 47 minutes trying to get someone to schedule a tech to come out and fix the box. I have the tech pro add on, obviously being billed extra, but was transferred first to someone with a Russian accent, then to India. I'm a pretty patient person but I think I'll look into StarLink today. I'm really sick of the stupidity. Fontier, you suck!

If you are considering Frontier, turn back now! They are, without question, the absolute worst company to deal with. For over a month, my internet has been a total disaster, working only sporadically. I'm lucky if we get three days without a major interruption. The truly outrageous part? I am the only one in my community experiencing this prolonged "outage," confirming this is a failure specific to their support of my location, not a general area issue.

On 11/20/25 my husband spent over an hour on the phone with Frontier Internet due to a complete loss of service. The representative, Kim, walked him through extensive troubleshooting steps with no success. After wiping all of our access and equipment clean, she informed us that we would need new equipment and that the earliest shipment would take up to 72 hours. When we said this was unacceptable and asked to speak with a a manager she said none were available and that we wouldn’t get a call back for an hour. We are still waiting for a call back, still no internet, and no solution, despite the serious effect this has on our household due to their failed equipment.