Frontier Communications Reviews

My service started out excellent. Called to get a better plan/deal ended up being charged more. Called 5-6 times with no change & constantly sent to another person. They sent equipment two times that I did not request, in fact asked them not to send. Today I received two more boxes of equipment after just sending the last one back. They stated that if I don’t send it back, I will be charged. The bill went from $60 to $105. Tired of calling, tired of waiting, tired of repeating myself. Truly unacceptable!

Customer Service is the worst I've ever experienced. Started a chat to talk about changing my monthly services. They sent me the proposed new monthly services to replace my current plan BUT never gave me the opportunity to accept or reject it. Then they just sent the equipment without my approval - how is that possible, who does that? It has been a nightmare getting them to send me a return label - started several chats and never got the same answer. Finally connected with a real person and sounds like this will get taken care of. Never had this experience with them before, not sure what is going on but I will probably end up going with another provider.

Worst communications/internet company I've ever dealt with. I really hate that I have no other options. The customer service always tells you to use the app, yet the app sucks. It crashes, doesn't function correctly and it is impossible to get support using this app. Their price for fiber went up $15 recently without notice. Likely due to Verizon buying the company. It should have never been approved. They are removing competition and basically creating a monopoly. They already have monopolized the phone & internet services for the state of WV. I would go with almost any other company if I had a choice.

I called Frontier Communications intending to sign up for their service, but their AI assistant made the experience so frustrating that I ultimately took my business elsewhere. All I wanted was to speak with a real person, ask a few questions, and get some information before signing up. Unfortunately, their automated system seemed determined to keep me from speaking with an actual representative.

Ordered service from Frontier as it is the only fiber in my area. Received services I never ordered but had to pay for. Called to modify my service to a slower speed to save money. It took 5 calls to get through due to AI hanging up. Finally got a person who's accent was very difficult to understand. Received my next bill and I'm still being charged for services I cancelled. Now the actual service goes in and out. The so-called 'unbreakable' wifi won't even support 1 phone. I would call and cancel but who would I talk to????

⭐ 1 Star – Absolutely Terrible Customer Service and Zero Accountability. Frontier Fiber is currently installing service in our neighborhood, and in the process, their crew cut my existing internet line, leaving me without service. Accidents happen, but what is completely unacceptable is Frontier’s response. They refuse to take responsibility, show absolutely no concern for the inconvenience they’ve caused, and seem completely uninterested in making things right.

Frontier became too expensive so we had to cancel on july 29 and prior to the billing date. We confirmed this with customer service. We have now received add'l billing for the month of august and we had no service for that month. I called customer service for a correction. We were denied. They are threatening collection. We have been with this company for 35 years and this is the treatment they give us. Do not use frontier as they are total garbage.

I've been a Frontier customer for over 20 years. On occasions I've had technical issues. Sometimes it could be fixed by the the center. Other times I they would walk me through some trouble shooting. On many times a technician would be sent to fix it. Sounds good right? Not always as easy as this sounds. Anyone who has had to deal with this knows, you go through hrs. Of texting, waiting, not understanding the call talker, etc. This time I had a problem with only some cable channels not broadcasting.

Horrible customer service. 1. Hard to catch hold off. Their systems constantly route to AI based limited Q/A based service that does not resolve problem. With difficulty, talk to a human who constantly mis-interprets the issue and puts words in my mouth. But does not address the problem. It's a nightmare and misbehaviour unacceptable. CS rep want to violate the contract by saying they can discontinue the free trial offered. Keep your legal guards on with this lowest grade customer service.

Worst experience ever. Connection problems from day one, which ultimately required us to find another provider. After cancelling and returning the equipment as agreed, we continued to get bills, including restocking fees for equipment that had been returned. When we disputed it, they sent us to a collection agency that would not budge and reported us as delinquent to all three credit agencies - my 780 score dropped to 700 overnight. Now, after three months and three different letters explaining the situation, the credit agencies removed everything Frontier reported. However, when you read the agency findings as to why they sided with us, Frontier never even responded to the agency requests, further proving their filing was fraudulent from the beginning. If you choose Frontier, you will be sorry if any issue arises. They are thieves and liars - no other way to say it.

Frontier hasn't been good since they took over Verizon. Aside from that, had an issue with damaged fiber line and they promised a repair technician 4 days in a row and changed the time 4 days in a row. We went with another provider and canceled Frontier. The latest BS from Frontier was equipment return. Said I needed a "QR" code to return the equipment or face a $200 fee. So far HAVE NOT GOTTEN THE "QR" CODE and contacting them is impossible. I wouldn't recommend Frontier to my worst enemy!

Bought Frontier Fiber years ago. Never had a problem until Verizon took over. Now nothing works!!!! Constant outages even with backup internet!!! I’m sick of it!! My backup doesn’t even work anymore. I regret ever telling my friends to get it.

We have been Verizon customers for 25 years and wanted to get Frontier because of the relationship with Verizon. I can tell you Frontier does not care about their customers. We had a representative come into our home and explain everything. The issues we came across is the Visa Card promotion that we were told about. We had to keep service for 90 days and make on time payments which we did. No Visa card came.

On September 29, 2026, I received a letter from my telephone service provider, Frontier, saying that they will stop using copper wire. I called Verizon to ask if that meant no more landline service. I was told yes. Agent, Alex, then transferred me to Verizon for landline service. I was told they were sending me a box. I was sent a link through email to fill out some lines and provide my credit card number for charges for $99 for I don't know what service. They want me to believe it's for landline service with Verizon. He didn't say for what. The agent never used the word “internet”. Within an hour, I called Verizon back and asked what the box was for. I was told it's for internet service. I already have internet service with Frontier.

Frustrating service and unreliable support. I'm a small business owner with Frontier Business, and both their service and their customer support have been extremely frustrating. Our office phones were out of service for three weeks. Frontier scheduled a repair appointment with my office and then canceled it twice without contacting us. For a business, three weeks without working phones is unacceptable.

The actual product, fiber internet is so-so. Not as fast as advertised but it works for an acceptable price. We had a brake in the fiber cable. Fixing it was a nightmare. We scheduled a technician to come out as soon as possible. 4 days later the technician was scheduled to arrive between 1 and 5. He showed up at 6:15. He said it was too late to work on it but would try to return in 2 days (a Monday). On Sunday I got a text and email saying a technician would come on a Sunday between 8 AM and 8 PM. I was skeptical that someone would come on a Sunday so I called Frontier twice and they assured me someone would come.

We lost internet service on September 9, 2026. We were never notified of the outage or the reason why the service was out. It is September 23, 2026, and our service is still down. I have called numerous times. Most of the time, you have to say you want to speak with somebody for a different reason to even have the chance to speak with somebody. The bot just asked if I have attempted to restart my router.

One star is being very generous. This is one of the worst companies I have ever had to deal with. Internet would randomly go out every few months and it is impossible to speak with a real human. When I went to cancel my service I had to endure no less than 10 "offers" even after I clearly explained to the rep I would not stay with Frontier even if the service was free. Terrible company that cares nothing about customer service. You have been warned.

There is an outage in my area for 4 days and requested for credit on this 4 days, but come to find out I was being charge for additional $ 150.00 for technician visit. There is no technician come by to my place for the outage that happen in the area. Its like a scam Frontier try to bill you for something that happen outside my control.

Don’t install frontier fiber Internet!! Had a technician change out equipment this morning at 8 AM. It stopped working within 15 minutes was on the phone on and off all day without a resolution customer service representatives lie to you. I was promised by a supervisor that someone would be by before 7 o’clock no call no service technician. I was asked to keep my phone by me from 3 o’clock because the technician would be calling me when I called back asking where the technician was they told me that I didn’t have that appointment so I was lied to. They refused to push me to a higher level to get this result. Technicians are liars and inept. I asked why they just didn’t send the same technician back and she told me she didn’t know who that technician was funny. How accompany like that is sending people out to your house and can’t even trace who they send out really makes you feel safe filed a claim with the FCC. We’ll see where that goes.

One star only because negative stars not allowed. DO NOT USE THIS SERVICE!!! Impossible to work with, to cancel, to get things verified. Never installed. And the bills keep coming. Cancelation almost impossibly complicated. Next stop, Indiana Office of Attorney General, Consumer Protection Division

If it were possible to give a negative review I would. This has to be the WORST company in American history. Their customer service is so bad. When I tried to cancel my service after 10 years I could not because I did not have some auth number. I paid my bill on time every month. They would not email me or text me the code. It had to go through snail mail. They had no problem selling me other packages without this code. I understand Verizon bought them, and I feel bad for Verizon. Please avoid this company at ALL costs.

After almost 5 years of service ONLY because I hate switching, I'm waiting for my Xfinity equipment and then I'm done with Frontier. In 5 years, I only actually spoke to someone when I got the service. It's impossible to speak to a person. I'm already prepared to contact the BBB when I have cancellation issues. I had service throughout my house until they came up with a way to charge more with whole house service bullcrap. My bill went from 29.99 to 34.99 to 39.99 to 43.99 to 54.99 in 16 months. Service goes out no less that 4 times a month. No reason is ever relayed and there is never a service person in the area. I absolutely would not recommend.

Frontier promises you a Visa reward card for signing up for service and then, at some future point, sends you an email instead of sending the card. In the email you have to "claim" the card and if you don't see the email or it goes to spam, the offer expires, you cannot request the card, and Frontier saves hundreds of dollars....Seems like a plan.

We live in a rural area that has fiber optic up to where the phone lines pick up. From that point on, it's DSL. Download speed is about 30 MB/sec, and upload is about 2.5 MB/sec. When the service works, it works fine. When it is buggy, it is extremely frustrating trying to use Frontier's AI/chat tech support. Quite inane dealing with someone who is unfamiliar with the local landscape. Also, it took about 15 minutes to get ahold of a person to chat with. If you accidentally get disconnected, you are sent to the back of the queue.

I discontinued my Frontier internet service effective June 1. Despite canceling, I continued receiving bills through September. I contacted customer service expecting the account and charges to be corrected, but I was told there was nothing they could do. I ended up paying an additional $372.70. Customers should not have to continue paying for months after canceling service. Frontier’s handling of this situation was disappointing, and its customer service offered no reasonable solution.

I was a Frontier customer for several years before canceling the service this week due to finding a better provider at higher speeds and lower monthly cost. I was directed to return 2 pieces of equipment via UPS which was done less than 24 hours ago. I received an email from Frontier customer service this evening that one piece of equipment was not returned despite having a receipt from UPS with 2 pieces of equipment listed. It appears that overcharging customers isn’t enough and Frontier will attempt to charge for equipment that hasn’t even been received in their warehouse yet (per my tracking number, the equipment won’t arrive until 9/10/26). This really is a pathetic attempt at money grabbing. I’ll never use Frontier again and I most certainly won’t recommend them to anyone I respect.

I have had Frontier since the early 90's. They had been good to me until now. I lost Internet... Talked to support from some other country and there is nothing they can do. Scheduled a tech to come but not until 5 days from now. I work from home and can not get Internet for 5 days. This is unacceptable. They are crediting the account for 9 dollars for the 5 lost Internet days, but nothing for lost wages. When I asked to speak to a supervisor, I was told there isn't one. This is not an acceptable way to run a business! There is absolutely nothing you can do to get it resolved. Save your money and go with Starlink. My daughter did a long time ago, and I should have listened.

Well let's see since having Frontier every night around 1130pm to midnight there's no internet for about an hour... Service goes out very frequently out again tonight after small storm, storm has been done for about 2 hours still no service. Pretty pathetic considering how much money I pay to this company! About to switch companies because this is ridiculous.

Took 5 months for them to finally get the service. This was after 5 missed days of work and 3 no show no calls on their end. Then once it is installed, I am getting less than 1/10 of the advertised speed, consistently.

Not surprised by the negative reviews. We bought a house but didn’t move in right away. Flew into town to get things set up and scheduled in advance. They gave us a 4 hour window for the service guy to show up. Someone had confirmed by text that morning. No one ever showed up. The app just kept saying a tech is on the way. The chat on the app just kept referring us to call the help number. The help number which was automated would just say your appointment is scheduled and to use the app for assistance then hang up on us over and over and over. Took two hours of trying to get a live person. When we did, he told us the tech went to the hospital. If that is the case they should have did their due diligence to cancel and reschedule the appointment, not let us sit there for hours. I also find it hard to believe they have one tech!

The tech were great! But it was such a pain to deal with the customer service, I sent back the equipment but somehow they messed up how many units I was sent. I was then charged for it when I cancelled with them. Turns out that auto pay still charges you when they disable your account. So now I have to deal with that, spent all day calling them over and over to explain the same thing over and over! So frustrating!! So now I’m getting my refund but ayy guess WHAT, they are quick to charge your bank but take 14-21 days to pay you back in which they’ll pay you back with a Visa Prepaid Card, like WTH is this!!

Our internet service went down at 8:15 AM; it wasn't restored until 4:30 AM the following day. During this time, Frontier's app denied that we had a network outage. Customer service was unavailable via chat or phone throughout the period. This outage was widespread in our neighborhood. The community tried to stay informed through social media.

The absolute worst internet service there is. It's down more than it's working. 2nd time in a month now. Going on a day and a half so far with no internet. You call and they read you their scripted material which only makes you mad because it's BS. Not one of their call center employees has any idea what is going on in NY because they aren't even in the same country. They tell you you have an area outage and don't have any estimated times it will be restored. Then they read you more of their scripted BS.

We were going to switch to Frontier, but unfortunately they would not run the wiring underneath our manufactured home through the crawl space. Because of that, we decided not to go through with the installation. Unfortunately, the experience with the installer also left a bad impression. He showed up three hours earlier than the scheduled appointment and was rude to my neighbors. He was not friendly or respectful at all. If this is how Frontier represents itself to its customers, I want no part of it. It’s a shame because it was a great deal, and I was really looking forward to switching. We will be staying with Spectrum. They have always treated us respectfully and have been professional with their customers.

Frontier Internet — 1 star. Do not use Frontier. I was a customer for more than six years. When I canceled and switched providers, that should have been the end of it. It was not. YouTube TV was bundled with my Frontier service. The day after I canceled, I could no longer log in to YouTube TV with that account. Frontier still billed me for the following month. Their own records show the service was canceled. They still refused to take the charge off and told me they could do nothing — that I had to go through YouTube TV to fix a bill Frontier put on my account. Now they have put a negative mark on my credit for $168 I do not owe. Six years of payments, and this is how they handle a cancellation: keep billing, refuse to correct it, then damage your credit over a charge their system already shows as canceled. Canceling is not the hard part. Getting them to actually stop charging you is. I would not give them another dollar.

I have be having issues with service speeds during noon since having their service. I made the switch to get away from these issues from my previous provider. Frontier stated that fiber was the way to go, to get away from bottlenecks during peaks hours. Another concerning issue is that service goes out randomly completely. The most recent was the past week. Three times this week it has gone out. And twice within an hours time just last night. I check the app looking to see if there was an outage. Each time there are no outages being reported, so I go through the steps or restarting the modem and ONT. Each not fixing the issue or fixing it for a little while. I went through chat for over 30 minutes for little to no help. The responses were very impersonal and callous. Not very pleased with service nor the help provided. Considering switching back if problem persists.

Are you kidding me? They actually think I am going to pay them for a service call to work on THEIR equipment that is not functioning properly. Not me. I told the "human" that I was texting with that I would not pay the service call. When the tech showed up, I told him, "Before you get out of the truck, if you intend to bill me for the service call, you can take YOUR equipment and leave." He assured me that since the equipment was faulty, I would not be charged. The $150 was on my bill within 48 hours!

Two different times I needed Frontier Support and I couldn’t get help for five days. The second time someone hit the telephone pole across from our house and I couldn’t find anywhere how to notify Frontier that the pole was laying on the ground and my internet was out. The soonest I could get an appointment was three days, when the repairman showed up all he said was, "I can’t repair it until the pole is fixed." He said he had no control over that because a private contractor handled those. He said it could be one day to a week. Now I have to wait a week more to have internet and tv again.

I qualified for Lifeline through my son, who has Medicaid. The bill before qualifying was $103.57. After they changed it to give the discount my bill changed to $158. They insisted we change the name on the bill from my husband to my son because he is the one who qualified. If I had a one year old child on Medicaid, does it make any sense that I should change it bill to a babies name? I am shocked by such stupidity.