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About Frontier Communications
Frontier Communications® is a Fiber, Copper and Fixed-Wireless network provider that offers services in 25 states. Frontier offers customers unlimited tech support, a dependable connection for a monthly prices that’s been called the best value in Internet services. Visit its website to find out if its services are available in your state.
Pros & Cons
- Fiber optic internet
- Variety of plans
- Bundle options
- Limited nationwide service
Frontier Communications has bundled internet, TV and phone options that work well for some people. It’s not available everywhere and reviews mention service issues, but some consumers report being satisfied with it.
Top Frontier Communications Reviews
I have had Frontier for years, and they have been almost the only option in my rural area ... I could not be happier with my service, and I have recommended them to several of my ...Read full review
My set top box locked up and I could not get it to reboot ... I called Frontier technical support and talked to Angela. She talked me through several steps ... She was polite and ...Read full review
What is Frontier Communications?
Frontier Communications is a wireless network provider that offers TV, phone and internet services. Like its competitors, Frontier has bundled services at a lower price than its standalone options. Internet options include traditional high-speed internet and fiber optic internet. Frontier Communications partners with DISH Network to offer DISH TV.
Frontier Communications price
Frontier Communications' plans and pricing vary based on location, but monthly costs for bundles typically start at $54.99 a month. Router services fees are an additional $10 a month. The table below features sample costs for plans based in Texas.
|FiOS 50/50 Internet + TV||$54.99||50 Mbps|
|FiOS 500/500 Internet + TV||$64.99||500 Mbps|
|FiOS 50/50 Internet, TV + home phone||$64.99||50 Mbps|
|FiOS 1G service + TV||$99.99||940 Mbps download, 880 Mbps upload|
Frontier Internet plans
Frontier Communications has three internet options: traditional high-speed internet, FiOS and Vantage. Check what’s offered in your location; services vary by area. Standalone internet service costs $27.99 to $44.99 a month.
- High-speed internet: Although it’s called high-speed, this is the slowest internet option from Frontier. It works well for basic needs like checking email and browsing the web.
- FiOS by Frontier: This fiber optic option from Frontier works well for gaming and streaming. It’s available in three different tiers: 50 Mbps, 500 Mbps and 940 Mbps. The 940 Mbps speed is only available with FiOS Gig Service.
- Vantage by Frontier: Vantage has speeds that reach up to 200 Mbps in some areas. It’s best for multiple-device streaming, including 4K video, and fast downloads.
Frontier cable plans
At the time of publication, Frontier Communications mostly offered cable plans bundled with internet service, not as standalone options. Only the Dish TV plan is available for separate purchase.
- FiOS TV: Frontier Communications’ basic cable option includes sports channels, lifestyle channels, reality TV and on-demand movies. Bundles start at around $55 a month.
- Vantage TV: Vantage TV is Frontier’s comprehensive option and has sports, news, movies, entertainment and international channels. Cable/internet bundles start at $82.99 a month.
- Dish TV: Dish TV plans range from about $60 a month up to $95 a month. Basic plans have 120 channels. The comprehensive plan has 250 channels.
Frontier Communications FAQ
Is Frontier Communications available in my location?
Frontier Communications has service in Alabama, Arizona, California, Connecticut, Florida, Georgia, Illinois, Indiana, Iowa, Michigan, Minnesota, Mississippi, Nebraska, Nevada, New Mexico, New York, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Utah, West Virginia and Wisconsin.
What services does Frontier Communications offer?
Frontier Communications has internet, cable and phone services.
How fast is Frontier internet?
Frontier has high-speed internet as fast as 12 Mbps. This works well for most homes and small businesses. Vantage by Frontier reaches 200 Mbps in some areas, and FiOS is as fast as 1 Gbps. This is better for those needing much faster internet for gaming or streaming on multiple devices.
What channels are included in Frontier packages?
Channels vary based on package, but customers can access news, sports and lifestyle channels plus on-demand movies and international channels.
Is Frontier Communications good?
Frontier Communications has had issues in the past with delivering reliable service. The company declared Chapter 11 bankruptcy in April 2020, but it continues to offer service to customers. Some reviews mention being satisfied with Frontier Communications services. If the pricing and services offered seem fair to you, Frontier Communications is worth considering.
Frontier Communications Reviews
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I have had them for years putting up with the slow internet and the number of billing issues. Seems like every month or so I have to call about billing issues. Finally I'm moving and call to cancel service and the customer service lady says, "You're going to hate me but there is a $50 restocking fee to cancel your service". I don't remember it saying that anywhere when I signed up. They love to take money from you while providing minimal service.
Hello, Brent. We don't want to lose a valued customer like you; however, we will respect your decision. The Equipment Restocking Fee is to help cover the cost of arranging for the return of rented equipment and placing that equipment back in inventory. If you have further concerns, please send us a message on Facebook (m.me/FrontierCorp) or Twitter (twitter.com/AskFrontier). -JK
We’ve had Frontier Verizon for years, and are paying dearly for it $239/month. Last Thurs, the whole package went out - internet/cable/phone. Spent the entire day troubleshooting via Frontier’s app. The soonest they could get a technician out was Tuesday, 6 days later. Called to speak with rep, but to no avail in getting service sooner. Was told I could push back to later appointment, but I wanted sooner not later. Technician came out this morning. He found the issue to be at Verizon’s hub box, not our home. We lost all services because a contract technician took our “jumper”and placed it in a new install slot. Therefore, taking service from us to set up a new customer.
Our technician explained the contract technicians are paid by the job, NOT by the hour, so they will do whatever gets them out faster. Probably lining up future work by putting us with out power. But we lucked out and the technician was hourly so he moved our jumper, and properly installed the new customer’s jumper. Due to being without internet for 5.5 days, I had to add more data to my cell phone and tablet - costing me approx. $50. I called to ask about receiving a credit, as I was instructed when I called about the appointment. They are only giving us a credit of $6.50!! We pay $239.38 a month! For a 30 day period that works out to paying $7.97 a day. They aren’t even crediting us for a full day of missed services! Crediting for 5 .5 days should be minimum $39.85 (5 days x 39.85).
If you have other options for these services, I’d recommend another company. They were slow to rectify a problem THEIR CONTRACT TECHNICIAN CAUSED, and weren’t even willing to give a commensurate credit. Guess it’s time to see what the competition’s offering since we’re paying top dollar and trying to call them for help is an exercise in frustration.
Hello, there. It was never our intention to cause you any inconvenience. We continue to improve our services and provide the best customer service experience. Any credit request for service downtime is computed by our system. If you have further concerns, we would be glad to help. Just send us a message on Facebook (m.me/FrontierCorp) or Twitter (twitter.com/AskFrontier). -JK
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Please READ, DO NOT GET FRONTIER for Phone Service. They are the worst, it's going on 6 weeks now & my mom still hasn't got her phone service fixed, she's 76 & has NO Phone Service. Cell reception doesn't come in where she lives. Numerous times I'm on the phone with "Customer Service". I explained that my mom is 76 & has no communication. They tell me the same ** about getting someone to come out to repair the phone line. Every appointment they schedule no one ever shows up or even calls. All they say is Sorry & schedule another appointment to have no one show up. 6 weeks of them lying & saying nothing but ** to her & on top of that they actually sent her a bill even though she has had NO Service for over 6 weeks. It makes me sick what they're doing to my mom. THEY DON'T DESERVE Any Stars, but you have to select one to continue. PLEASE DON'T USE FRONTIER FOR PHONE SERVICE, YOU WILL REGRET IT...
Hello, Audra. We sincerely apologize for any inconvenience the service issue has caused you. We know how important it is to get a seamless and uninterrupted phone service connection. Is the service issue still ongoing? We would like to help. At your convenience, send us a message on Facebook (m.me/FrontierCorp) or Twitter (twitter.com/AskFrontier) so we can rectify this accordingly. -JK
After realizing we have been overpaying for internet service, upon calling customer service, offers came left and right. None were satisfactory and as they kept lowering, it pis@@@ me further. Then, they want $50 for me to package their friggin router and take it to UPS. (T-mobile internet, if available, works great and has a 15 day free trial.) Go for it!
Hello, Lynn. If we could turn back time, we would do everything to keep you. The Equipment Restocking Fee is a fee that helps cover the cost of arranging for the return of rented equipment and restocking that equipment. If you need further help, please send us a message on Facebook (m.me/FrontierCorp) or Twitter (twitter.com/AskFrontier). -JK
Appygeale ** was an amazing associate. I started a chat because a discount on our account was not applied and I wanted to know what happened. I'm not over exaggerating when I say Frontier has definitely improved in their customer service and I was very lucky to have Ms. ** help me. She was SUPER helpful. She answered all the questions I had. She was also very nice and patient with me. Very professional, as well as being down to earth. I have never left a chat or phone call satisfied, I've always had to call back/start another chat in the hopes of getting someone new so they could better help me. Thank you Abbygeale for being awesome at your job!
Last month (end of April) I called Frontier to have a benefit added to my account and the 2 ladies I spoke with were also super helpful and they got the job done quickly so I wasn't on the phone for hours. 25 mins and 58 seconds I was on the phone and transferred to 2 people and there were no issues. The associate helping me pay our bill was very professional and very honest she then transferred me to an associate that would apply the benefit to my account and she was extremely helpful, professional and quick. This call answered all my questions as well, I didn't have to call back and pray for someone new to help me. Frontier customer service has improved so much in 2023 I'm so glad we have internet with them. You will not regret choosing them for your internet, phone or TV. Keep up the wonderful work guys!!
Good day, Tiffany. We aim to provide the best customer service experience to all of our valued customers. If you need any help, please don't hesitate to send us a message on Facebook (m.me/FrontierCorp) or Twitter (twitter.com/AskFrontier) anytime. -JK
Made an appointment for absent phone and internet service. Stayed home from work. Technician never showed up. No apologies. They actually claimed that I cancelled appointment which is absurd. No internet for 3 days. Promised me a $55 credit but did not follow through. No shame. Worse than Spectrum!!
Hello, Stephen. That's totally not the experience we want you to have. We aim to provide the best service to all of our customers. Is the service issue still ongoing? We'd like to help. Just send us a message on Facebook (m.me/FrontierCorp) or Twitter (twitter.com/AskFrontier) so we can rectify this accordingly. -JK
Frontier Communications now offers fiber optic networks. I signed up 2 months ago, and everything was fine the 1st month until the competition (Omni Fiber Optics) was laying their conduit and cut Frontiers line. That was April 18th and I am still waiting for Frontier to come out and repair the line. What an absolute joke. I have been on the phone with customer reps every day and they cannot tell me when someone will repair the line. (Ticket # **). Meanwhile I am being billing for no internet service. Reported it to Ohio PUCO but they only handle complaints towards utilities not the internet. Tried contacting via Twitter and no resolution in sight. Going to cancel and get out of this contract before they charge me anymore months of no internet. Good luck if you have a service issue getting resolved with Frontier Communications. More worried about laying conduit and getting the next signed customer than customer service.
Hello, Peter. We appreciate you bringing this to our attention. We know how important it is for you to have seamless service. That's certainly not the experience we want for you. We'd like to have this investigated and resolved. Please don't hesitate to send us a message on Facebook (m.me/FrontierCorp) or Twitter (twitter.com/AskFrontier) anytime so we can rectify this accordingly. -JK
Sick of paying a lot money for cable when every channel on Frontier plays the same crap over and over again. I know you people that work there don't give a crap. THE PEOPLE THAT HAVE TO PAY FOR IT DO!!!! Something needs to change or I'm going to cancel. I'm sure you don't care about that either as long as you have other paying customers right. It crap and something needs to change and the stations that are playing some movies we don't get anymore or can't get!!!! IT NEEDS TO CHANGE!!!!
Thank you for your response. Cancellation is complete.
Frontier Internet & cable customer service is terrible. We’ve been trying to cancel service for months and they disconnect calls and online chats or give some other reason why they can’t cancel. There is no address to return equipment. We’ve paid $275+ per month for months longer than we’ve wanted to. This is illegal! Shame on you Frontier. We’ve been a very good for about 3 years. Please let us move on and stop stealing our family’s money.
We are saddened to know what happened, Angela. Our top priority is to help all of our customers. Are you still experiencing cancellation service issues? Please give us a chance to help. At your convenience, just message us on Facebook (m.me/FrontierCorp) or Twitter (twitter.com/AskFrontier) so we can rectify this. Please stay safe. -JK
Fiber internet installers made a mess of my yard. Parked and trespassed on my private drive and street. Their ‘easement’ was parallel to my private street on the public road. But they found it more comfortable to camp and make a mess on my road. Dug up, ran over, walked on plantings and grass. Littered cigarette butts, cable ties and fasteners which would have damaged tires. I’m not a customer and never will be with these inept people.
We appreciate you bringing this to our attention, Jon. That's totally not the experience we want for you. We would like to help. Please, at your convenience, send us a message on Facebook (m.me/FrontierCorp) or Twitter (twitter.com/AskFrontier) so we can rectify this accordingly. -JK
Frontier Communications Company Information
- Company Name:
- Frontier Communications
- Company Type:
- Ticker Symbol:
- Year Founded:
- Formerly Named:
- Citizens Communications Company
- 401 Merritt 7
- Postal Code:
- United States
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