Frontier Communications Reviews

After upgrading to a 2 Gig internet speed, it would run at 2 Gig for a day or 2 and then drop down to 90 something megabytes. After 2 months and 30 something calls and a new EERO router, with the same result, I was lucky enough to speak to a tech named JULES who fixed my speed that I just tested at 2.64 D and 2.63 U. It has held up for 2 weeks and I couldn't be happier. Thank you Jules. CE Plano, TX.

I want to give a special thank you to Frontier tech Antonio, who worked in San Dimas, Ca in mid-Oct. who was willing to come in bad weather to check the broken phone line and fix it. I have to give him 5 stars for his professionalism.

My Experience with Frontier Retention -PHENOMENAL - KERRY G. Kerry G, with Frontier is smoking hot awesome for the customer service of the retention dept. It took me forever to get to her and they hide their phone numbers and want you to use apps, but after multiple frustrating people and 2 hours of my time, Kerry took care of everything with the approval of her manager.

I switched to Frontier, and had my install this a.m. in Vernon, CT. 5 STARS to Trevor, the tech who came out and did the install. Professional. Knowledgeable. Polite. Most of all, was able to guide me through the set up so ALL of my devices (I think, 12), connected automatically, with no hiccups or issues. Fingers crossed that the streaming service lives up to the hype... but, I can't say enough good about Trevor and his role in getting things up and running. Thanks Trevor!

After 1.5 hours on the phone with about five unqualified customers service individuals finally I was transferred to Michele who was wonderful and in no time gave me a ticket number and set appointment for the service I needed. Frontier needs more employees qualified like Michele and you will never have people cancel service with Frontier. Elena G. from Oxnard California

If I could leave zero stars, I would. I have this service for about a year before they raised my rate by about 20% for absolutely no reason. I called to try to discuss it with them and apparently they told me it was because all of a sudden I was getting better service. How? I don’t know. Absolutely nothing changed so then I called to cancel. Of course when I called to cancel, they mysteriously offered to put me back at the same rate that I was before but at this point, I was so frustrated and I had already called the switch to T-Mobile so I told them no just cancel. Well then when I did cancel, they charged me a $50 cancellation fee because apparently this company is only interested in taking my money any way they possibly can. Do not do business with them no matter what you do because they are crooked.

Price has become expensive, Customer Service has been decent to good, tech servicing good, time to get a tech good to bad. Biggest issue when they find out your using your own router they drop the service speed. I took pictures when I first setup my hardware and now a month after where they dropped speeds in half. Switch back to their hardware and speeds are back to normal.

Internet always out, not worth paying for when you need it the most. I can't understand the people that you are talking to. Foreign country ran business.

I was a Frontier customer for several years, having their internet service for my home. Because of my location, Frontier was one of the only providers in my area. The expected internet speeds were relatively slow (up to 25 Mbps) but in reality, we had less speed than that regularly. One of the most frustrating things we experienced was when the system went down, which it did often, there was no alert or notice of when to expect it back up. I canceled my subscription and switched to Starlink, a dramatic improvement. I canceled my subscription one day after the new monthly bill was generated/processed and was told I would receive a reimbursement for the monthly charge. Months went by but no reimbursement.

Billing due dates are non existent with this company. They send an email to tell you when it's due, but cut you off days before. The agents if you can reach them don't want to restore service even if you paid. This morning the agent simply stopped responding at all. They have yet to update my new email address within the system completely, they're still sending my payment confirmation to my old email. When I tell them they say it's been updated. But when I pay online it's still sending it to the old email. I can't troubleshoot with the eero app because they won't update my email so I can use it. Called multiple times to have this fixed. I'm about to explore my options at this point.