Frontier Communications Reviews

  • 4,657,463 reviews on ConsumerAffairs are verified.
  • We require contact information to ensure our reviewers are real.
  • We use intelligent software that helps us maintain the integrity of reviews.
  • Our moderators read all reviews to verify quality and helpfulness.

About Frontier Communications

Frontier Communications® is a Fiber, Copper and Fixed-Wireless network provider that offers services in 25 states. Frontier offers customers unlimited tech support, a dependable connection for a monthly prices that’s been called the best value in Internet services. Visit its website to find out if its services are available in your state.

Pros
  • Fiber optic internet
  • Variety of plans
  • Bundle options
Cons
  • Limited nationwide service

Featured Reviews

Crossville, TN
Verified purchase
I have had Frontier for years, and they have been almost the only option in my rural area ... I could not be happier with my service, and I have recommended them to several of my ...

Read more

Indio, CA
Verified purchase
My set top box locked up and I could not get it to reboot ... I called Frontier technical support and talked to Angela. She talked me through several steps ... She was polite and ...

Read more

What is Frontier Communications?

Frontier Communications is a wireless network provider that offers TV, phone and internet services. Like its competitors, Frontier has bundled services at a lower price than its standalone options. Internet options include traditional high-speed internet and fiber optic internet. Frontier Communications partners with DISH Network to offer DISH TV.

Frontier Communications price

Frontier Communications' plans and pricing vary based on location, but monthly costs for bundles typically start at $54.99 a month. Router services fees are an additional $10 a month. The table below features sample costs for plans based in Texas.

CostSpeed
FiOS 50/50 Internet + TV$54.9950 Mbps
FiOS 500/500 Internet + TV$64.99500 Mbps
FiOS 50/50 Internet, TV + home phone$64.9950 Mbps
FiOS 1G service + TV$99.99940 Mbps download, 880 Mbps upload

Frontier Internet plans

Frontier Communications has three internet options: traditional high-speed internet, FiOS and Vantage. Check what’s offered in your location; services vary by area. Standalone internet service costs $27.99 to $44.99 a month.

  • High-speed internet: Although it’s called high-speed, this is the slowest internet option from Frontier. It works well for basic needs like checking email and browsing the web.
  • FiOS by Frontier: This fiber optic option from Frontier works well for gaming and streaming. It’s available in three different tiers: 50 Mbps, 500 Mbps and 940 Mbps. The 940 Mbps speed is only available with FiOS Gig Service.
  • Vantage by Frontier: Vantage has speeds that reach up to 200 Mbps in some areas. It’s best for multiple-device streaming, including 4K video, and fast downloads.

Frontier cable plans

At the time of publication, Frontier Communications mostly offered cable plans bundled with internet service, not as standalone options. Only the Dish TV plan is available for separate purchase.

  • FiOS TV: Frontier Communications’ basic cable option includes sports channels, lifestyle channels, reality TV and on-demand movies. Bundles start at around $55 a month.
  • Vantage TV: Vantage TV is Frontier’s comprehensive option and has sports, news, movies, entertainment and international channels. Cable/internet bundles start at $82.99 a month.
  • Dish TV: Dish TV plans range from about $60 a month up to $95 a month. Basic plans have 120 channels. The comprehensive plan has 250 channels.

Frontier Communications FAQ

Is Frontier Communications available in my location?

Frontier Communications has service in Alabama, Arizona, California, Connecticut, Florida, Georgia, Illinois, Indiana, Iowa, Michigan, Minnesota, Mississippi, Nebraska, Nevada, New Mexico, New York, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Utah, West Virginia and Wisconsin.

What services does Frontier Communications offer?

Frontier Communications has internet, cable and phone services.

How fast is Frontier internet?

Frontier has high-speed internet as fast as 12 Mbps. This works well for most homes and small businesses. Vantage by Frontier reaches 200 Mbps in some areas, and FiOS is as fast as 1 Gbps. This is better for those needing much faster internet for gaming or streaming on multiple devices.

What channels are included in Frontier packages?

Channels vary based on package, but customers can access news, sports and lifestyle channels plus on-demand movies and international channels.

Is Frontier Communications good?

Frontier Communications has had issues in the past with delivering reliable service. The company declared Chapter 11 bankruptcy in April 2020, but it continues to offer service to customers. Some reviews mention being satisfied with Frontier Communications services. If the pricing and services offered seem fair to you, Frontier Communications is worth considering.

Shop with confidence

Compare with top companies

Frontier Communications Reviews

Filter by Rating

  • (60)
  • (54)
  • (78)
  • (192)
  • (5,016)

Popular Mentions

    How do I know I can trust these reviews about Frontier Communications?
    • 4,657,463 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Top reviews
    • Top reviews
    • Recent
    • Oldest
    • Most helpful

    A link has directed you to this review. Its location on this page may change next time you visit.

    How do I know I can trust these reviews about Frontier Communications?
    • 4,657,463 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 5
    Customer ServiceStaff

    Reviewed Dec. 30, 2024

    I spoke with the most helpful and sweetest representative today!! Tina is her name, and she stayed on the phone with me till the issue was resolved!!! Thank you Tina for helping me, the world needs more caring representatives like you!

    Thanks for your vote! Report
    Frontier Communications
    Response from Frontier Communications

    Hi, Kathy. We're pleased to hear that one of our representatives was able to assist you with your concerns. We aim to keep delivering the highest quality customer service and, naturally, the best internet services. If you require additional assistance, please feel free to contact our social media team on Facebook [m.me/frontiercorp] or Twitter [twitter.com/frontiercorp], where our live agents are available 24/7. -JK

    Customer ServiceStaff

    Reviewed Dec. 6, 2024

    I started with Frontier five years ago for its home internet service, and it has been an overall very good experience. When we first started, they didn't have the fiber optics, which meant that we had lower MBPS which led to a lot of buffering in our programming while streaming. However, once the fiber optics was introduced into our area, our speed and internet service got much better. But even during those slower, more difficult times, their customer service always tried to get us the help we needed.

    We stuck by Frontier, and I'm very glad we did. As a five year customer, I recently called and asked their loyalty team if they would be willing to help with our latest rate increase, as a local competitor with very good infrastructure service and very good customer service reviews had me considering a switch due to some very competitive pricing. Frontier again stepped up to the plate and got me to a monthly rate that kept me from considering this competitive alternative. I have had a Five Star experience with Frontier Communications going on five years now for both its recently improved high quality internet service and speed due to the fiber optic cables coming into our area, and for its very consistently good customer service.

    Thanks for your vote! Report

    Not sure how to choose?

    Get buying tips about Satellite and Cable TV Providers delivered to your inbox.

      By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Unsubscribe at any time.

      Thanks for subscribing.

      You have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.

      Profile pic of the author.
      Customer ServiceStaff

      Reviewed Oct. 22, 2024

      I am sticking with Frontier. I had an outage during the Milton hurricane. I chatted online with a Tech who was helpful but still couldn't get the service back on. My wife reached out to the CEO of the company and several principals and we got an instant response. They were helpful and concerned and moved up the date to restore my service. As it turns out, I was the one responsible for not having internet. I had the router plugged in incorrectly! I must have misunderstood on the chat but I had it plugged in wrong. When the Tech arrived, he plugged it in correctly and instantly had internet.

      I want to thank the CEO of the company and his immediate people he put on it. Not being a techie, I didn't grock that I had it wrong. I am sticking with Frontier for helping me. Their principals really do care. The Tech who arrived explained that their back up generator went down but they had it back up the same day (I could have had service quicker had I had it plugged in right!). It was helpful to get the true information. I depend on my internet for my work.

      Thanks for your vote! Report
      Frontier Communications
      Response from Frontier Communications

      It's great to know that everything is functioning smoothly again, Dan. If you encounter any problems, feel free to reach out to us. I suggest connecting with our social media team on Facebook [m.me/frontiercorp] or Twitter [twitter.com/askfrontier]. Our helpful agents are available 24/7, prepared to assist you whenever necessary. Take care! - JK

      Punctuality & SpeedStaff

      Reviewed Aug. 26, 2024

      Ray ** came and fixed my Frontier issue promptly . He was very respectful and courteous. It can be very frustrating when the service isn’t prompt but I did not experience any problems or issues. We have had Frontier for many years and have always had good results. I would recommend Ray and Frontier for their great service. Thank you.

      Cathryn

      Thanks for your vote! Report
      Frontier Communications
      Response from Frontier Communications

      We're glad to know that the service is now back and running, Nena. You can always reach back to us if you ever need further assistance, please don't hesitate to contact our social media team on Facebook [m.me/frontiercorp] or Twitter [twitter.com/frontiercorp] at any time, so we can assist you accordingly. -JK

      Profile pic of the author.
      Installation & SetupCoverageReliability

      Reviewed Aug. 23, 2024

      Frontier Fiber - 2GIG: We moved from Xfinity to Frontier in Aug due to unreliable service. The entire process from ordering, installation and setup was the most painless ISP experience I've had in 20 years! So far everything is running (router, wifi EERO mesh) good. Ethernet speeds are around 1.2-1.4 gig downloads and higher uploads. WIFI is not as strong but no problems with coverage in our 3500 sq ft single story. I am paying slightly less for better service.

      Thanks for your vote! Report
      Frontier Communications
      Response from Frontier Communications

      Hi, Motman. That's awesome! We're glad to know that the service is working seamlessly. If you need any help with our service or concerns, I encourage you to contact our social media team on Facebook [m.me/frontiercorp] or Twitter [twitter.com/askfrontier] at any time so we can assist you accordingly. -JK

      Price

      Reviewed May 4, 2025

      I was told that I had 25 days to sample the internet service. I didn't like it due to problems in week 1. I canceled before the 25 days were up and returned all equipment. I was then charged a restock fee, an early termination fee, and an extra monthly fee cost. Now, they are putting it on my credit report. I will never try or get their service.... ever.

      Thanks for your vote! Report
      Frontier Communications
      Response from Frontier Communications

      Hi, Daphnie. Our goal is to offer the best support to all our esteemed customers. The $50 restocking fee is a standard charge that helps cover the logistics involved in returning and managing equipment, as detailed here [frontier.com/billingfaq]. If you would like someone to review your account for billing confirmation, please don't hesitate to reach out to our social media team on Facebook [m.me/frontiercorp] or Twitter [twitter.com/frontiercorp], where our live agents are available 24/7. -JK

      Customer ServiceStaff

      Reviewed April 30, 2025

      Called 2 months in a row to get bill fixed. Every time I call their computers are down. And can't get anyone to fix my bill. Was on phone over an hour last month. Said they had it fixed. Nope... bill came the next month the same. Now they are having same computer problems. Can't fix again!! I don't blame the staff that were trying to help, but they are not given the tools to work with to help customers.

      Thanks for your vote! Report
      Frontier Communications
      Response from Frontier Communications

      Hello. Facing difficulties with services can certainly be tough. I suggest reaching out to our Social Media Team on Facebook [Facebook.com/FrontierInternet] or Twitter [Twitter.com/AskFrontier]. Our Live Agents are available 24/7 and are committed to providing you with effective assistance in any way we can. -JK

      Customer ServiceOnline & AppStaffReliability

      Reviewed April 29, 2025

      Customer service and the online website experience is just crap. Their website does not allow you to log in most of the time and when you make changes it does not keep those changes. Trying to pay your bill over the phone is absolutely nuts because you need to be rerouted three times just to get to it. That’s with the number they provide to make those types of payments. Cannot get a hold of a person because their automated system literally prevents it from happening. Just garbage customer service.

      Thanks for your vote! Report
      Frontier Communications
      Response from Frontier Communications

      Hi there William. I want to make sure you get properly assisted in a timely manner. If you still require assistance, I recommend contacting our Reputation Escalation Group on Facebook [Facebook.com/FrontierInternet] or Twitter [Twitter.com/AskFrontier] where our Live Agents are available 24/7 for your convenience: we're here to help! ~ Luna

      Price

      Reviewed April 29, 2025

      Frontier internet service was very slow and when I canceled service they failed to do so an continued to charge me for 2 more months. Then I called and asked them to refund my money. They agreed that I canceled them. I said I did but they would not refund my money. PLEASE do not use this company, you will be very sorry you did.

      Thanks for your vote! Report
      Frontier Communications
      Response from Frontier Communications

      Hello Susan. I want to ensure that this billing concern has been properly reviewed. If you still require assistance, I recommend contacting our Reputation Escalation Group on Facebook [Facebook.com/FrontierInternet] or Twitter [Twitter.com/AskFrontier] where our Live Agents are available 24/7 for your convenience: we're here to help! ~ Luna

      Installation & Setup

      Reviewed April 28, 2025

      First, when I installed it, it kept having technical difficulties. We came to find out that was the modem that’s defected. We changed the modem. They refuse to send the technician out. I had to replace it myself. I was an automatic payment. They disconnected my service for not returning the equipment. Don’t go with Frontier. Go with spectrum.

      Thanks for your vote! Report
      Frontier Communications
      Response from Frontier Communications

      Hi there Salim. While it sounds like you are no longer with Frontier, if you have any lingering concerns regarding your services, I recommend contacting our Reputation Escalation Group on Facebook [Facebook.com/FrontierInternet] or Twitter [Twitter.com/AskFrontier] where our Live Agents are available 24/7 for your convenience: we're here to help! ~ Luna

      Loading more reviews...

      Frontier Communications Company Information

      Company Name:
      Frontier Communications
      Company Type:
      Public
      Ticker Symbol:
      FTR
      Year Founded:
      1927
      Formerly Named:
      Citizens Communications Company
      Address:
      401 Merritt 7
      City:
      Norwalk
      State/Province:
      CT
      Postal Code:
      06851
      Country:
      United States
      Website:
      www.frontier.com