Frontier Communications Reviews

There is no customer service. You can't talk to anyone. They argue with you and can't explain charges and then they shut your stuff off. I never get a bill or text messages or anything. I hate them.

Absolutely garbage "service" from Frontier. My internet went completely out, and after dealing with their frustrating, phone-only support, they confirmed it was a physical issue on their end. Their brilliant solution? The absolute earliest they can get a technician out to fix their own broken equipment is nine days from now. This is completely unacceptable. We are a family that works remotely, and Frontier honestly expects us to just go without internet for over a week while we lose income. It is downright offensive that this company constantly advertises "great service" and "reliability" when they clearly couldn't care less about their paying customers once the contract is signed. If you have any other option for an ISP in your area, take it. Do not rely on Frontier.

Worst internet company there is. I keep getting outages. That they don't fix for days. All their app says is your experiencing an outage in your area. Then they send you a text message telling you it's not going to be on for another 3 days. When their whole marketing strategy is that they don't get outages. :|

I have been a loyal customer of Frontier Communications for over 10 years, bundling my internet, phone, and TV services. Unfortunately, the quality of service has steadily declined while the costs have consistently risen. Despite making multiple attempts to negotiate a fair rate similar to what they offer new customers, I was consistently rebuffed. Consequently, I decided to switch to a new provider. Upon canceling my service, I received written confirmation via email stating my final balance would be $0.00. However, I was shocked to receive a final bill for $550.00.

Billing department is the worst I've ever experienced!!!! And I don't leave reviews..

I’ve had this so called “fastest internet out there” fiber optic for 2 months & it’s been out for longer than 10 hours, twice this week already! I work from home occasionally and this has been very inconvenient. They trap you in a 5 year contract with the promise of faster internet & better connections. It’s all BS! I will go back to Comcast the minute I get out of this nightmare. NOT WORTH IT AT ALL! I’m in Ossian, IN & it’s not just my service that’s out. It’s everyone. Biggest mistake I’ve made was making this switch.

Called and stopped phone and internet service in 12/25. Sold house. They only stopped phone. Called again. Said they’d take care of it. They didn’t stop internet. Kept charging anyway. Ended up stopping it through bank. Called again. Finally they said they’d stop internet when bank refused to pay. Asked for refund for the previous months, as this is for an elderly lady. They said they can’t do that. I say with a click of a button they could. Apparently they take advantage of the elderly.

Worst. Experience. Ever! I wish I could leave a negative star! I've never had such an awful time dealing with a company. From the very beginning I had problems with my internet. I called customer service several times, was sent the wrong equipment, then charged for all the wrong equipment. I never received anything but terrible internet for less than a month and somehow ended up with a bill over $400!! Since then, I've cancelled my service, sent back all the equipment and was told I owe $0...yet somehow since I cancelled and was told I don't owe anything I've been charged $185.20!! And they are now refusing to give my money back or do anything other than talk in circles. You can't speak to anyone higher up because the customer service reps refuse to send you to anyone else.

Although the sale rep was a nice fellow the service overall is abysmal, I asked the tech rep to install the fiber optic in a separate room. They didn't, they instead cut all of my old antennas for cable and wants charge me for installation. On top of that when calling to ask why they did that, they instead shifted the blame to me because I wasn't hovering over him.

I have had Frontier for a little over a month now and from the time I had it installed, nothing but problems. I selected the 5Gig but somehow got diverted to the 2Gig and it is my word against theirs because I signed up on the internet and was not given any proof. So here I am with 2G and is a completely different price than what was showing on the website. I advised at the beginning that I did not select 2Gig as I work from home, do a lot of streaming, and my children are gamers. I was advised that I can pay extra to have the speed upgraded to what I initially signed up for, which I advised was false advertisement and a bait and switch tactic.

After 9 months of paying for a vacation pause at $5 plus per month, I canceled my service and returned their equipment to a UPS store. I was told by a FRONTIER representative that he would note my file to make sure I didn't get charged a $50 restocking fee. I asked why I should be charged anything since I disconnected the equipment myself and returned it for them. A couple months later I was charged anyway. A $50 mandatory restocking fee along with a $31.99/month service fee, but I had canceled after the vacation pause so I was told the $31.99 was probably a mistake and could be disputed.

Frontier Fiber completely failed without warning. After troubleshooting everything on my end, the ONT showed a red Optical light, indicating a fiber signal issue. There were no reported outages, yet the earliest technician appointment was several days away. In today’s world, reliable Wi-Fi isn’t a luxury—it’s a necessity for work, school, communication, and daily life. Leaving customers without service for days when the issue is outside their control is unacceptable. Extremely disappointed with Frontier’s reliability and customer support.

Fallen on hard times had to postpone a few bills. As many have experienced. I was told by their system I had until the 13th to pay before my service would be interrupted. It was suspended a week before the 13th. I tried to speak with someone about it. They were short and once they discovered I couldn't pay that day, I simply wanted to find out why I had no emails, calls, and their system told me the 13th. He disconnected after telling me they called and emailed. That's funny I have no missed calls or emails. They're rude every time I contact them about anything. Not like I wanted my car to break down and have to take my cat to the emergency vet all at once and fall behind. Zero respect or human decency. Like they train their staff to be robots. Cold and to the point. If you don't have their money you aren't worth talking with. Glad I'm moving soon and can close my account.

We had internet with Frontier for exactly a year. 2 Gig Fiber Optic. By far the worst connection and inconsistent. I work from home and I’ve missed more days this past year due to “Frontier outages” than I have ever missed in my life and that is 25+ years. The app states no outage when in fact there is an outage and you get an email 24-48 or 72 hours later saying they fixed the outage. Customer service is absolutely a nightmare to get ahold of and the internet service is horrible. Definitely nowhere near how Fiber optic internet should be. To be brutally honest I would say it is worst than Dial up internet. Not to mention with all the issues they do not give you a credit towards your bill either to help compensate for the lost service. DO NOT RECOMMEND

I did not believe companies this bad exist. This is my first review here. The internet is out more than in. The customer service is ai only. Must have the app (limited website features). Go with a hotspot or pay for Mediacom.

This is a horrible company. We were faithful customers for years, even though the service got worse and worse while the rates went up and up. It finally got so bad that we changed companies immediately when a new one became available in our rural area. Then we were told they needed the equipment and were going to send instructions. We never got them. So we tried contacting them and could NEVER get anyone live. Then they closed our account, but bills kept billing us for various amounts for the equipment we could never send back. We paid those bills. Then a credit came back, followed by more bills, and we could never get in touch with a live person. This is a horrible company, and steer clear of them. Years of horrible service and even worse customer service. I wish I could mark them a negative star.

Finally left Frontier and went to Starlink for better service in our area. I called and canceled my service and the Girl I spoke to said the service was canceled and that I did not need to return my equipment because it was out dated!!! Come to find out, after receiving a bill, that the lazy Girl didn’t cancel anything and I am now being charged for the equipment and another 100 for an additional month of service I haven’t used!!! I have tried calling and they haven’t helped me at alll!!!! ABSOLUTELY THE WORST CUSTOMER SERVICE!!!

Updated on 07/08/2026: It’s been 14 days trying to setup account. Neither the internet site nor app work. Frontier responded to my last review, stating they are sorry. Please contact them again. I contacted them today, July 7th, and they still cannot do anything. But, send info needed via usps mail. So, here goes another 5-7 days of waiting. By the way, it is not convenient calling customer support. When calling them. I’m directed to call tech support number, rather than given the number as well as the customer support number automatically transferring me.

Frontier ran new lines for their new Fiber through our neighborhood and their contractor from New Jersey dug up our yards (as needed) last October and promised to be back to fill in and re-seed all areas by April/May of this year. I contacted Frontier a month ago, had to file a damage claim # and have received multiple 'delay' texts and emails of 'sorry we will get back to you in 3 days' etc etc. Well that was back on June 2nd. Our neighborhood is deciding NOT to get any of their services if this is how they treat their customers!

Initially I Spectrum and realized that Spectrum internet was basically gambling when I would have service or not. In 2025 I switched over to Frontier because I was baited in by a new customer program offering $250 visa gift card for new customers who stay for 90 days and a really nice lock in price for 2 gig internet. Like a fish to a hook, I fell for it. Come near 4 months later I remembered that I was owed a visa gift card because I never received any in the mail nor an email on it. I called in and I was basically told by agents that that offer never existed even though I was looking at it on the front page. After further inquiry apparently because the agent I was talking to forgot to add in the promo I would not be receiving the cardI was mad but at the time I was also going through my final semester for my post-graduates so it left my mind.