Frontier Communications Reviews

We had internet with Frontier for exactly a year. 2 Gig Fiber Optic. By far the worst connection and inconsistent. I work from home and I’ve missed more days this past year due to “Frontier outages” than I have ever missed in my life and that is 25+ years. The app states no outage when in fact there is an outage and you get an email 24-48 or 72 hours later saying they fixed the outage. Customer service is absolutely a nightmare to get ahold of and the internet service is horrible. Definitely nowhere near how Fiber optic internet should be. To be brutally honest I would say it is worst than Dial up internet. Not to mention with all the issues they do not give you a credit towards your bill either to help compensate for the lost service. DO NOT RECOMMEND

I did not believe companies this bad exist. This is my first review here. The internet is out more than in. The customer service is ai only. Must have the app (limited website features). Go with a hotspot or pay for Mediacom.

This is a horrible company. We were faithful customers for years, even though the service got worse and worse while the rates went up and up. It finally got so bad that we changed companies immediately when a new one became available in our rural area. Then we were told they needed the equipment and were going to send instructions. We never got them. So we tried contacting them and could NEVER get anyone live. Then they closed our account, but bills kept billing us for various amounts for the equipment we could never send back. We paid those bills. Then a credit came back, followed by more bills, and we could never get in touch with a live person. This is a horrible company, and steer clear of them. Years of horrible service and even worse customer service. I wish I could mark them a negative star.

Finally left Frontier and went to Starlink for better service in our area. I called and canceled my service and the Girl I spoke to said the service was canceled and that I did not need to return my equipment because it was out dated!!! Come to find out, after receiving a bill, that the lazy Girl didn’t cancel anything and I am now being charged for the equipment and another 100 for an additional month of service I haven’t used!!! I have tried calling and they haven’t helped me at alll!!!! ABSOLUTELY THE WORST CUSTOMER SERVICE!!!

Updated on 07/08/2026: It’s been 14 days trying to setup account. Neither the internet site nor app work. Frontier responded to my last review, stating they are sorry. Please contact them again. I contacted them today, July 7th, and they still cannot do anything. But, send info needed via usps mail. So, here goes another 5-7 days of waiting. By the way, it is not convenient calling customer support. When calling them. I’m directed to call tech support number, rather than given the number as well as the customer support number automatically transferring me.

Frontier ran new lines for their new Fiber through our neighborhood and their contractor from New Jersey dug up our yards (as needed) last October and promised to be back to fill in and re-seed all areas by April/May of this year. I contacted Frontier a month ago, had to file a damage claim # and have received multiple 'delay' texts and emails of 'sorry we will get back to you in 3 days' etc etc. Well that was back on June 2nd. Our neighborhood is deciding NOT to get any of their services if this is how they treat their customers!

Initially I Spectrum and realized that Spectrum internet was basically gambling when I would have service or not. In 2025 I switched over to Frontier because I was baited in by a new customer program offering $250 visa gift card for new customers who stay for 90 days and a really nice lock in price for 2 gig internet. Like a fish to a hook, I fell for it. Come near 4 months later I remembered that I was owed a visa gift card because I never received any in the mail nor an email on it. I called in and I was basically told by agents that that offer never existed even though I was looking at it on the front page. After further inquiry apparently because the agent I was talking to forgot to add in the promo I would not be receiving the cardI was mad but at the time I was also going through my final semester for my post-graduates so it left my mind.

The services and the product of being fiber optic is clearly not completely the truth, this company is horrible, I have had more outages, every other week and when you call they act as if it's your fault.

While my Frontier service was good, when I went to cancel it, the guy on the phone that I spoke with the first time got into a shouting match with me and refused to cancel my service. I had to hang up and call back to speak with someone else. I did finally get it canceled, but I almost had to get in an argument with her asking questions that have nothing to do with me canceling. Very hard to cancel your service with frontier. Also I want nothing to do with Verizon. I had Verizon, it took me 9 months to get my $1600 back from them for a phone that we returned. We had to argue with them for 9 months. I don't like the customer service of either one of these companies. Nor will I ever use them

Terrible internet and terrible customer service. Don’t forget how hard it is to cancel because they will be charging you months later and their solution is to “please kindly pay the bill so we can refund you later.”

I was helped today by Michael, Ralph, and James. Although the wait time was long (as to be expected, honestly, when waiting for live help), I was met with kindness, patience, and an overwhelming ability to fix my billing and service concerns with the utmost respect and professional customer service. I wish I knew their last names... but these three individuals on call for customer support June 18 from 3:30pm-5:30pm EST (the duration of my time completing this task) I cannot say enough how pleased I am with the care they each took with my concern. Thank you Michael, Thank you Ralph, and Thank you the most to James! You helped me more than I expected and we are grateful for your time. Patience and kindness goes a long way!

I am a seasonal customer of Frontier and I have voiceover and Internet. I have my service turned on in April even though I am not at that address until June. Other people do use my Internet, but they don’t have access to my telephone. When I arrived two days ago, I picked up my phone and it was dead. After spending a half hour the first day I arrived and another half hour the next day I was told some of the most ridiculous reasons why my phone did not work. I was told that the system would not allow a service tech to come out to my property to fix my problem.

When their service works, it seems to work well. The problem is they routinely have outages in my town and when you call them to tell them about it they can’t seem to be able to tell they have an outage. Idk how an internet company can’t see when their services are down on repeated occasions, but they don’t seem to have the ability somehow. For those who work from home, if you need reliable internet I suggest a different provider if possible. Frontier is cheap but you get what you pay for I guess, and when their services go down every couple weeks for a whole day, that’s not what I call reliable, especially when they seem to have no idea it’s even happening 9 times out of 10.

Headline: Terrible customer service and zero regard for public safety. A storm knocked a tree into my internet line, leaving it broken and hanging dangerously over the public alley by my house. When I called Frontier to report this immediate safety hazard, they refused to send anyone out until the next afternoon. Disgusted by their lack of concern for community safety, I asked to cancel my service. The representative refused to process it, telling me I had to call back during regular business hours. Because I work during those hours and cannot make calls, I tried their online chat. The chat agent also refused to cancel my account, stating only a "special department" could do it. When I asked her to forward my request to them, she claimed she had no way to communicate with that department. Frontier would rather leave a dangerous wire hanging in a street and trap working customers in billing loops than provide actual service. Avoid this company.

Frontier fiber internet is a scam. I got a flyer advertising 6 mos free and $35/mo. I spent an hour on the phone going over all the details with an agent breaking down the discounts and how the discounts would be applied. They came out and put a box under the front window of my house (an eye-sore). They then proceeded to dig through my flower garden and landscaping to bury the line. I had to stop them and have them properly place the connections into the basement like previous cables.

Worst service ever. First When you call into CS you have to go thru the worst AI prompt recording. I have had declining interest speed and issues, Replacing several routers. Now they tell me I've had "basic" service for years and need to upgrade to a higher plan. They have been remiss in sending out the new booster. Without offering overnight service. I have been 90% without internet since the last router was installed 2 weeks ago. Every very time I call in. The reps have a different so called solution and nothing has worked. Now I see they have had a class action lawsuit.. DON'T do business with this company. I'm still sitting here with hardly any service and the last rep told me they could not track my order. I will be asking for a full month credit. I had to drive to another location. Just to get service to pay bills...

I will never use Frontier again. Similar experience to others who have left a review. I had to terminate my contract early because I was being deployed. I was told the restocking fee and early termination fee would be waved and then credited before the autopay took the $112 fee. That was a lie. Complete disgust with this company and how they treat our active duty service members.

I am a disabled woman and I cancelled Frontier after 20 years as a customer. They charged me over 230.00 dollars to cancel.🤬And the person I talked to was the worst and most hateful person who ever talked to me. They will grab you in but then treat you like shit when you cancel. Now I either pay all the money or eat.🤬🤬. Frontier will never ever get my business again and I'm telling all I know who has it to watch if they cancel. SHAME ON THEM FOR SCAMMING People.

Beyond Frustrated!!! 3 days without phones for our medical facility! I can't even begin to explain how difficult it has been to deal with customer service with no resolution in sight.

Recently Galena OH had Fiber installed through the tree which opened up a whole new market for Fiber Internet. So I decided to switch from Spectrum to Frontier. Upon arrival the Installation tech was very professional and friendly. He discussed the fact that they would ned to drill a hole in the side of my house to run the fiber. Based on my experience when Spectrum installed my cable, I was expecting to see a hole with a cable dangling. But this was not the case. The tech placed the appropriate junction box on the side of my house then installed a very nice connection plate inside my house to cover the hole. Then once he connected the equipment he asked if I needed any assistance connecting my devices. Needless to say I am most impressed with this level of service. Add the Better bandwidth at a lower cost and I am thrilled.