Frontier Communications Reviews

The tech were great! But it was such a pain to deal with the customer service, I sent back the equipment but somehow they messed up how many units I was sent. I was then charged for it when I cancelled with them. Turns out that auto pay still charges you when they disable your account. So now I have to deal with that, spent all day calling them over and over to explain the same thing over and over! So frustrating!! So now I’m getting my refund but ayy guess WHAT, they are quick to charge your bank but take 14-21 days to pay you back in which they’ll pay you back with a Visa Prepaid Card, like WTH is this!!

Our internet service went down at 8:15 AM; it wasn't restored until 4:30 AM the following day. During this time, Frontier's app denied that we had a network outage. Customer service was unavailable via chat or phone throughout the period. This outage was widespread in our neighborhood. The community tried to stay informed through social media.

The absolute worst internet service there is. It's down more than it's working. 2nd time in a month now. Going on a day and a half so far with no internet. You call and they read you their scripted material which only makes you mad because it's BS. Not one of their call center employees has any idea what is going on in NY because they aren't even in the same country. They tell you you have an area outage and don't have any estimated times it will be restored. Then they read you more of their scripted BS.

We were going to switch to Frontier, but unfortunately they would not run the wiring underneath our manufactured home through the crawl space. Because of that, we decided not to go through with the installation. Unfortunately, the experience with the installer also left a bad impression. He showed up three hours earlier than the scheduled appointment and was rude to my neighbors. He was not friendly or respectful at all. If this is how Frontier represents itself to its customers, I want no part of it. It’s a shame because it was a great deal, and I was really looking forward to switching. We will be staying with Spectrum. They have always treated us respectfully and have been professional with their customers.

Frontier Internet — 1 star. Do not use Frontier. I was a customer for more than six years. When I canceled and switched providers, that should have been the end of it. It was not. YouTube TV was bundled with my Frontier service. The day after I canceled, I could no longer log in to YouTube TV with that account. Frontier still billed me for the following month. Their own records show the service was canceled. They still refused to take the charge off and told me they could do nothing — that I had to go through YouTube TV to fix a bill Frontier put on my account. Now they have put a negative mark on my credit for $168 I do not owe. Six years of payments, and this is how they handle a cancellation: keep billing, refuse to correct it, then damage your credit over a charge their system already shows as canceled. Canceling is not the hard part. Getting them to actually stop charging you is. I would not give them another dollar.

I have be having issues with service speeds during noon since having their service. I made the switch to get away from these issues from my previous provider. Frontier stated that fiber was the way to go, to get away from bottlenecks during peaks hours. Another concerning issue is that service goes out randomly completely. The most recent was the past week. Three times this week it has gone out. And twice within an hours time just last night. I check the app looking to see if there was an outage. Each time there are no outages being reported, so I go through the steps or restarting the modem and ONT. Each not fixing the issue or fixing it for a little while. I went through chat for over 30 minutes for little to no help. The responses were very impersonal and callous. Not very pleased with service nor the help provided. Considering switching back if problem persists.

Are you kidding me? They actually think I am going to pay them for a service call to work on THEIR equipment that is not functioning properly. Not me. I told the "human" that I was texting with that I would not pay the service call. When the tech showed up, I told him, "Before you get out of the truck, if you intend to bill me for the service call, you can take YOUR equipment and leave." He assured me that since the equipment was faulty, I would not be charged. The $150 was on my bill within 48 hours!

Two different times I needed Frontier Support and I couldn’t get help for five days. The second time someone hit the telephone pole across from our house and I couldn’t find anywhere how to notify Frontier that the pole was laying on the ground and my internet was out. The soonest I could get an appointment was three days, when the repairman showed up all he said was, "I can’t repair it until the pole is fixed." He said he had no control over that because a private contractor handled those. He said it could be one day to a week. Now I have to wait a week more to have internet and tv again.

I qualified for Lifeline through my son, who has Medicaid. The bill before qualifying was $103.57. After they changed it to give the discount my bill changed to $158. They insisted we change the name on the bill from my husband to my son because he is the one who qualified. If I had a one year old child on Medicaid, does it make any sense that I should change it bill to a babies name? I am shocked by such stupidity.

I have been without tv cable service for days and paying more than $185 for service. I called Frontier technical support, that is an oxymoron, and was told by the technician he wanted to access my camera's phone to see the screen. NO. He kept asking if I checked the batteries as if I was a child. I contacted Verizon's corporate office in New York, no response. Wrote a review on their web site and it wasn't published. The tech told me I would have to pay for a new cable box and service. He also told me to disconnect all the connections to my tv and cable box. A neighbor had to help because I am a senior who had knee replacement and shoulder surgery.

I am writing this complaint about my experiences with Frontier Communications. Back in May, I contacted them about a simple billing matter and encountered very aggressive upselling with the agent for services I did not want or need. The agent offered me a free trial of "unbreakable Wi-Fi" which I really did not want or need, but to shut him up and get him off the phone, I agreed to the free trial. Frontier sent me the equipment. I never opened the box or activated the service. I spent weeks trying to reach out Frontier attempting to cancel the service but encountered long hold times of 1 hour + or their billing office closing at 5 pm EDT.

I recently switched to Frontier Internet, but the service was unstable and frequently very slow. Restarting the router did not solve the problem; I repeatedly had to restart the Frontier ONT to restore normal service. Because the connection was unreliable, I decided to return to my previous provider. On August 10, 2026, I called Frontier and requested cancellation. The representative told me she would submit the cancellation request and that I should wait for a confirmation letter. That same day, Frontier emailed me a QR code for returning its routers and power adapters, which appeared to confirm that the cancellation process had started. I returned all requested equipment at the UPS Store on August 11 and retained the return receipt.

I live in Manatee County FL. A frontier sales rep stopped by my house. Offering to try it free for a month. During this time, also kept my Spectrum internet. With Frontier, both myself and my wife had trouble during any video conferences. There as a lot of buffering issues. So I disconnected it and went back to my Spectrum internet. Called Frontier and after 15 minutes on the phone, the guy said he could not end my service without a code, which I didn't have. A few weeks later called again. After a long phone call of explaining the situation the woman gave me equipment return information. Thought I was done, but no. They are trying to collect for service never used. The first month was supposed to be free. Never signed anything. Sent an email with phone records of my attempts to cancel. They are still trying to collect. The service was poor, but as a company they are even worse.

So FRONTIER is the worst for Internet service? Our service went out for 3 hours and I was on hold with their "Giga Chat" which kept me on hold for 2 hours. It was useless and a waste of time and money. We are cancelling our service and moving back to Spectrum or another service where we can actually reach a real person to help. This is unacceptable for anyone that works from home and has a home business. Anyone using them, please do not utilize them. Time is money. What a horrible company.

If I could give this company a 0 I would. Since switching from Comcast to Frontier it has been horrible!! They have 0 customer service, everything is AI chat bots or automated crap. The service is extremely unreliable, going down regularly and on occasion, going down for days at a time. I would not recommend this service to my worst enemy. Truly a horrible company. They have e one service technician for this entire area. This company does not care about its customers. Stick with Comcast or find another option!

We’ve had Frontier for a couple of years now, and there has always been an issue with outages. The Giga chat is terrible, solves nothing, and is a complete waste of peoples time. It seems to be the entrance point to an infinity loop of basically nonexistent customer service. The billed us of a home phone for years before we caught on, then the customer service agent told us it’s common practice for their sales people to sign people up for phone service so they get a bigger commission. So, we’ve overpaid over $600 in 2 years.

This is a 5 star specifically for Kallie from the loyalty department, Otherwise 1 star as I had to call multiple times for the same scripted conversations where they push “deals and upgrades”. They do not care about you. I was facing a bill of 88 dollars for 200mbps for 2 whole years! so I had called to get a proper plan that wasn’t expensive, only for the majority of my calls to push me to 109 to 120 for 1 gig and 2 gig which I felt was outrageous. Considering market rates. Eventually I got in contact with Kallie and she was wonderfully respectful and friendly the ideal customer service representative you’d want each call! She gave me proper reasonings and a better deal than the typical mainline calls that I was facing and within a shorter time than being put on hold and transferred all the time. She was very clear and concise of what would happen and my potential options.

Updated on 08/06/2026: Again received a bill and according to the rep the account was still not closed. I called May 28,2026 to close the account, and after numerous calls I am still getting bill and the account is still not closed.

I was a Spectrum customer, and not so happy. Neighbors suggested Frontier. On phone for about 40 minutes with a rep going over a new customer setup. Went over EVERYTHING to confirm. Service man came, hooked everything up, and left. I had no TV service, my landline was disconnected and utility box by side of my home, looked like it was vandalized. Called Frontier and was told I never ordered TV, landline. 1 week later, a new service man arrived. He spent more time on his cell asking questions on how to complete the job. TV, landline are now usable. He placed an extender for better service. My calls drift in and out. Called customer service again. Was told I needed a 2nd extender.

I have never written a complaint for any internet provider I have ever used until today when I cancelled my service with Frontier. There isn't a single location you can visit and if you call, the only thing they do is to try to get you to add additional services, when all you want to do is cancel. I tried to cancel but was told their systems were down and that I would have to call back the next day. I have never had slower internet than they provide despite their claim that fiber is extremely fast. The cost to disconnect the service will cost almost $100 so I do not recommend this internet to anyone.

Updated on 08/07/2026: The fact they respond here with contacting them through Facebook or X is hilarious, I spoke with 5 reps between the two social media apps. They won't help you. Contact the escalation team, email is easily found online, and continue to escalate it till it gets resolved. They get a second star for finally addressing the issue. They know they have a monopoly on fiber/speed, so they don't really care if anything is resolved. They are hoping you are too busy and give up. Don't.

They have horrible customer service!! I've spent 80 minutes on hold. You cannot get through the existing customer phone line; they just put you on hold. But if you call the new customer phone line, you are connected right away, but unfortunately they just forward you back to hold! Save your time & money & find another company!!

There is no customer service. You can't talk to anyone. They argue with you and can't explain charges and then they shut your stuff off. I never get a bill or text messages or anything. I hate them.

Absolutely garbage "service" from Frontier. My internet went completely out, and after dealing with their frustrating, phone-only support, they confirmed it was a physical issue on their end. Their brilliant solution? The absolute earliest they can get a technician out to fix their own broken equipment is nine days from now. This is completely unacceptable. We are a family that works remotely, and Frontier honestly expects us to just go without internet for over a week while we lose income. It is downright offensive that this company constantly advertises "great service" and "reliability" when they clearly couldn't care less about their paying customers once the contract is signed. If you have any other option for an ISP in your area, take it. Do not rely on Frontier.

Worst internet company there is. I keep getting outages. That they don't fix for days. All their app says is your experiencing an outage in your area. Then they send you a text message telling you it's not going to be on for another 3 days. When their whole marketing strategy is that they don't get outages. :|

I have been a loyal customer of Frontier Communications for over 10 years, bundling my internet, phone, and TV services. Unfortunately, the quality of service has steadily declined while the costs have consistently risen. Despite making multiple attempts to negotiate a fair rate similar to what they offer new customers, I was consistently rebuffed. Consequently, I decided to switch to a new provider. Upon canceling my service, I received written confirmation via email stating my final balance would be $0.00. However, I was shocked to receive a final bill for $550.00.

Billing department is the worst I've ever experienced!!!! And I don't leave reviews..

I’ve had this so called “fastest internet out there” fiber optic for 2 months & it’s been out for longer than 10 hours, twice this week already! I work from home occasionally and this has been very inconvenient. They trap you in a 5 year contract with the promise of faster internet & better connections. It’s all BS! I will go back to Comcast the minute I get out of this nightmare. NOT WORTH IT AT ALL! I’m in Ossian, IN & it’s not just my service that’s out. It’s everyone. Biggest mistake I’ve made was making this switch.

Called and stopped phone and internet service in 12/25. Sold house. They only stopped phone. Called again. Said they’d take care of it. They didn’t stop internet. Kept charging anyway. Ended up stopping it through bank. Called again. Finally they said they’d stop internet when bank refused to pay. Asked for refund for the previous months, as this is for an elderly lady. They said they can’t do that. I say with a click of a button they could. Apparently they take advantage of the elderly.

Worst. Experience. Ever! I wish I could leave a negative star! I've never had such an awful time dealing with a company. From the very beginning I had problems with my internet. I called customer service several times, was sent the wrong equipment, then charged for all the wrong equipment. I never received anything but terrible internet for less than a month and somehow ended up with a bill over $400!! Since then, I've cancelled my service, sent back all the equipment and was told I owe $0...yet somehow since I cancelled and was told I don't owe anything I've been charged $185.20!! And they are now refusing to give my money back or do anything other than talk in circles. You can't speak to anyone higher up because the customer service reps refuse to send you to anyone else.

Although the sale rep was a nice fellow the service overall is abysmal, I asked the tech rep to install the fiber optic in a separate room. They didn't, they instead cut all of my old antennas for cable and wants charge me for installation. On top of that when calling to ask why they did that, they instead shifted the blame to me because I wasn't hovering over him.

I have had Frontier for a little over a month now and from the time I had it installed, nothing but problems. I selected the 5Gig but somehow got diverted to the 2Gig and it is my word against theirs because I signed up on the internet and was not given any proof. So here I am with 2G and is a completely different price than what was showing on the website. I advised at the beginning that I did not select 2Gig as I work from home, do a lot of streaming, and my children are gamers. I was advised that I can pay extra to have the speed upgraded to what I initially signed up for, which I advised was false advertisement and a bait and switch tactic.

After 9 months of paying for a vacation pause at $5 plus per month, I canceled my service and returned their equipment to a UPS store. I was told by a FRONTIER representative that he would note my file to make sure I didn't get charged a $50 restocking fee. I asked why I should be charged anything since I disconnected the equipment myself and returned it for them. A couple months later I was charged anyway. A $50 mandatory restocking fee along with a $31.99/month service fee, but I had canceled after the vacation pause so I was told the $31.99 was probably a mistake and could be disputed.

Frontier Fiber completely failed without warning. After troubleshooting everything on my end, the ONT showed a red Optical light, indicating a fiber signal issue. There were no reported outages, yet the earliest technician appointment was several days away. In today’s world, reliable Wi-Fi isn’t a luxury—it’s a necessity for work, school, communication, and daily life. Leaving customers without service for days when the issue is outside their control is unacceptable. Extremely disappointed with Frontier’s reliability and customer support.

Fallen on hard times had to postpone a few bills. As many have experienced. I was told by their system I had until the 13th to pay before my service would be interrupted. It was suspended a week before the 13th. I tried to speak with someone about it. They were short and once they discovered I couldn't pay that day, I simply wanted to find out why I had no emails, calls, and their system told me the 13th. He disconnected after telling me they called and emailed. That's funny I have no missed calls or emails. They're rude every time I contact them about anything. Not like I wanted my car to break down and have to take my cat to the emergency vet all at once and fall behind. Zero respect or human decency. Like they train their staff to be robots. Cold and to the point. If you don't have their money you aren't worth talking with. Glad I'm moving soon and can close my account.

We had internet with Frontier for exactly a year. 2 Gig Fiber Optic. By far the worst connection and inconsistent. I work from home and I’ve missed more days this past year due to “Frontier outages” than I have ever missed in my life and that is 25+ years. The app states no outage when in fact there is an outage and you get an email 24-48 or 72 hours later saying they fixed the outage. Customer service is absolutely a nightmare to get ahold of and the internet service is horrible. Definitely nowhere near how Fiber optic internet should be. To be brutally honest I would say it is worst than Dial up internet. Not to mention with all the issues they do not give you a credit towards your bill either to help compensate for the lost service. DO NOT RECOMMEND

I did not believe companies this bad exist. This is my first review here. The internet is out more than in. The customer service is ai only. Must have the app (limited website features). Go with a hotspot or pay for Mediacom.

This is a horrible company. We were faithful customers for years, even though the service got worse and worse while the rates went up and up. It finally got so bad that we changed companies immediately when a new one became available in our rural area. Then we were told they needed the equipment and were going to send instructions. We never got them. So we tried contacting them and could NEVER get anyone live. Then they closed our account, but bills kept billing us for various amounts for the equipment we could never send back. We paid those bills. Then a credit came back, followed by more bills, and we could never get in touch with a live person. This is a horrible company, and steer clear of them. Years of horrible service and even worse customer service. I wish I could mark them a negative star.

Finally left Frontier and went to Starlink for better service in our area. I called and canceled my service and the Girl I spoke to said the service was canceled and that I did not need to return my equipment because it was out dated!!! Come to find out, after receiving a bill, that the lazy Girl didn’t cancel anything and I am now being charged for the equipment and another 100 for an additional month of service I haven’t used!!! I have tried calling and they haven’t helped me at alll!!!! ABSOLUTELY THE WORST CUSTOMER SERVICE!!!

Updated on 07/08/2026: It’s been 14 days trying to setup account. Neither the internet site nor app work. Frontier responded to my last review, stating they are sorry. Please contact them again. I contacted them today, July 7th, and they still cannot do anything. But, send info needed via usps mail. So, here goes another 5-7 days of waiting. By the way, it is not convenient calling customer support. When calling them. I’m directed to call tech support number, rather than given the number as well as the customer support number automatically transferring me.