Frontier Communications Reviews

I spoke with the most helpful and sweetest representative today!! Tina is her name, and she stayed on the phone with me till the issue was resolved!!! Thank you Tina for helping me, the world needs more caring representatives like you!

I started with Frontier five years ago for its home internet service, and it has been an overall very good experience. When we first started, they didn't have the fiber optics, which meant that we had lower MBPS which led to a lot of buffering in our programming while streaming. However, once the fiber optics was introduced into our area, our speed and internet service got much better. But even during those slower, more difficult times, their customer service always tried to get us the help we needed.

I am sticking with Frontier. I had an outage during the Milton hurricane. I chatted online with a Tech who was helpful but still couldn't get the service back on. My wife reached out to the CEO of the company and several principals and we got an instant response. They were helpful and concerned and moved up the date to restore my service. As it turns out, I was the one responsible for not having internet. I had the router plugged in incorrectly! I must have misunderstood on the chat but I had it plugged in wrong. When the Tech arrived, he plugged it in correctly and instantly had internet.

Ray ** came and fixed my Frontier issue promptly . He was very respectful and courteous. It can be very frustrating when the service isn’t prompt but I did not experience any problems or issues. We have had Frontier for many years and have always had good results. I would recommend Ray and Frontier for their great service. Thank you.

Frontier Fiber - 2GIG: We moved from Xfinity to Frontier in Aug due to unreliable service. The entire process from ordering, installation and setup was the most painless ISP experience I've had in 20 years! So far everything is running (router, wifi EERO mesh) good. Ethernet speeds are around 1.2-1.4 gig downloads and higher uploads. WIFI is not as strong but no problems with coverage in our 3500 sq ft single story. I am paying slightly less for better service.

I was told that I had 25 days to sample the internet service. I didn't like it due to problems in week 1. I canceled before the 25 days were up and returned all equipment. I was then charged a restock fee, an early termination fee, and an extra monthly fee cost. Now, they are putting it on my credit report. I will never try or get their service.... ever.

Called 2 months in a row to get bill fixed. Every time I call their computers are down. And can't get anyone to fix my bill. Was on phone over an hour last month. Said they had it fixed. Nope... bill came the next month the same. Now they are having same computer problems. Can't fix again!! I don't blame the staff that were trying to help, but they are not given the tools to work with to help customers.

Customer service and the online website experience is just crap. Their website does not allow you to log in most of the time and when you make changes it does not keep those changes. Trying to pay your bill over the phone is absolutely nuts because you need to be rerouted three times just to get to it. That’s with the number they provide to make those types of payments. Cannot get a hold of a person because their automated system literally prevents it from happening. Just garbage customer service.

Frontier internet service was very slow and when I canceled service they failed to do so an continued to charge me for 2 more months. Then I called and asked them to refund my money. They agreed that I canceled them. I said I did but they would not refund my money. PLEASE do not use this company, you will be very sorry you did.

First, when I installed it, it kept having technical difficulties. We came to find out that was the modem that’s defected. We changed the modem. They refuse to send the technician out. I had to replace it myself. I was an automatic payment. They disconnected my service for not returning the equipment. Don’t go with Frontier. Go with spectrum.