Frontier Communications Reviews

I am ready to pull my hair out and I feel like I am normally pretty patient. This transition from Verizon has been TERRIBLE. I called today to find out where my $400 gift card was from my original signed contract with Verizon at the end of December. I was transferred FIVE times, and nobody could help me. I had to give the same information over and over to five different people, and NOBODY knew how to help. I have had this service for more than three months, and I am truly tempted to now cancel even if I have to pay a cancellation fee. When customer support can't understand you because they aren't fluent in English, then it becomes a game of transferring to someone else to handle the issue.

Internet speed is not up to 50/50 speed. If transitioning was/still a smooth process "from Verizon to Frontier " as claimed, then were is my 50/50 internet speed I been charged for? Where are the premium channels on VOD group, all I'm getting 8 sorry channels? On top of all, when logging into Fios Frontier account to watch Espn or Cnn, Fox...etc is impossible. Frontier is not set to provide it yet for California customers. I hope we will see some improvement matching or close to what I/we were getting from Verizon services.

I hooked up my internet last two weeks ago. Tech was here at 9:30 in morning which always makes me happy. Signed up for the lowest speeds they offered which were 7 meg download 1 meg upload. I work from home and use an internet based dialer for my job so the speeds were affecting the usage of the program we use for customer service. So I called and upgraded to the next package. Now have 15 Meg download and 1.06 upload. Tech never even had to come to my house must have switched a line or something. Was a little dissatisfied because I stressed to the guy on the phone that I need 2 mb upload but overall have been very happy with the service.

The takeover is a mess. It takes a miracle to get through on the phone and when I do they tell me to call back in a week while the takeover finishes. I even tried to give them my information so that they could verify my account only to be told to call back next week. They did not my information, what a crook. I am going to cancel Frontier and immediately start looking for other companies.

Can't pay my final Verizon bill - been working all morning. They shouldn't have taken on the service if they were not ready to support it.

Frontier is the worse I have ever deal with. On 4/1/2016, I wanted to watch WWE wrestle and happens once a year and the first in Dallas Texas. But I was on the phone three times with them and still did get to watch it. Every time they would start it for me it would lock up. Then in the process they took off my dvr and all my movies we brought. We lost about 2000 dollars last night. This morning I have been on the phone with them four different time because they keep hang up on me. Then I got past that and now been on hold for 30 minutes. I think we all need to switch and then get a lawsuit. So if anyone wants to get into one let me know. After 30 minutes on the phone, lady comes up and tells me they sent me to the wrong place and she would send me to the right one. Then it goes right back to the front of the phone where you have to go back through everything again. That is it I am switching... today.

Ok so this smooth transition they claim they are performing is ludicrous. I am totally done with this company. Only 1 week into the transition. Lost all my paid movies that I purchased that cost over $1000.00 plus all the points that I have carefully earned from PPV. Customer support says, "sucks to be you", and hung up on me. I'm going back to Dish Network. Stand with me and switch to another carrier. Show this company that their customers have the power to financially put them in line and treat their customers like customers not slaves.

Like many of the other victims here, I too have no ability to pay, login, create account, etc. Frontier has no record of my account other than my address and also told me they have no way of updating with my phone number... the same one I have used with Fios for years. On top of this, I have lost all but two of my purchased FIOS PPV HD movies totaling close to $1000. Frontier reps claim they have no record of my purchases, but, fortunately I do since they all hit my checking account as drafts by Verizon.

Shame on you Verizon and Frontier! Big business not taking responsibility to give the best effort to make this horrible transition go away! The customers are the people that pay for the services, without us, you do not have a company. Customers not being treated with respect. Will cause a collapse in your corporate structure. The true test is see if you wake up and recognize you need US to exist. Adopt some core values and step up and provide us with decent service--we gave you the money, now provide the product. Buyer beware!

Verizon FIOS sold its customers to Frontier Communications with little or no notice of this change and the transition is not so smooth. I received my first notice (in the mail) of this change on March 31, 2016; the change was effective April 1, 2016. Then I started to receive daily Welcome to Frontier and Meet Frontier emails from Frontier. At the time I submitted this, there were 1,281 complaints posted with Consumer Affairs at the following website: https://www.consumeraffairs.com/cell_phones/frontier.html.

I was so happy with Verizon and things were going so well. I had been extremely excited for finally being able to be in a place that had FiOS. Out of the blue, I heard about a merger - or handoff - of Verizon to Frontier Communications. All of the sudden, a big ol' mess! I am in the process of moving and when I went to check the order on Verizon's site via my Order number, it disappeared from Verizon's site and I was told that the account was handed off to Frontier. I spoke to Frontier and they have no record of my transfer order and no way to allow me to look into my account (as there was a mess with the transfer of accounts). I was told by a customer service rep that I needed to allow a grace period of 14 days for things to show up.

The transition from Verizon to Frontier was April 1, 2016. When I arrived home on 4/1/16 and since that time I have no internet access. I have called five times and been told a different story by each technician I have talked to. The latest is we won't have access for over a week. Simply put, this is not acceptable and they have had over four months to get ready for this switch. I will be changing my service and someone needs to be accountable for this mess.

Like most of the complains here: I had no idea this switch over was taken place. On Demand hasn't work since first day. I called customer service and could not even understand most of the representatives (3 or 4). I asked where they located and I was told in Texas, then someone told me Philippines. I asked for the supervisor and he was worst than any of the reps; could not give any straight answer about anything.

I attempted to pay my Verizon Fios bill to find out the web page has been removed. I was directed to the Meetfrontier site only to find out I need to link my account. Several attempts to link the account were made by me only to find out I need a 4 digit code which I was able to get (the wrong one) from the third call to Frontier. The first call taker told me to Google it and call back if this did not solve the problem. I was not able to hear or understand the second call taker.

The transferring from Verizon was a complete and total disaster. I called up to see what the problem with the on demand and flaky internet. I was told not their problem it's mine. Was treated very rudely, then I asked for a supervisor who answered and got hung up on. So at this point I was furious so I called back and cancelled. I was told once again not their problem that I was treated like crap and that they don't see my last payment mercilessly. All of a sudden they say I owe over 500 bucks now plus a termination fee.

I was recently advised that, without consumer consent, Lewisville, TX Verizon Fios customers were forced to move to Frontier. OK, I was aware of the change, but no one ever explained WHY this change took place. I did some online research about previous Verizon to Frontier takeovers and all reviews were negative. It appears that Verizon has a habit of dumping customers and having Frontier take over just due to sheer greed!! Apparently Verizon dumps customers in certain markets just because they aren't profitable enough.

The transition from Verizon to Frontier is a total mess and completely frustrating as a customer. First - I was never advised (as a customer) that this change was going to happen. Okay... not a big deal I guess if everything transitioned smoothly... HOWEVER... this transition has been anything but "smooth". As other posts have mentioned, The last two days I have attempted to link my old account to Frontier with no success. To quote another post "I entered info and it is still not linked. Today it says it has sent an access code to my phone but it never comes through." I also had the full package with all of the premium channels which when I attempt to access VOD, I only get a handful of channels and none of the premium channels that I am charged for at a premium price!

After 5 attempts Frontier finally linked my Verizon account then I have to enter my Frontier pin. I tried the live chat, I received a pop up stated no operators were available. After reading some of the reviews, I'm not too excited to call. My on demand is working however, all of the new release movies are old. Some even say "in theaters now" and were made 2013 or earlier. I have no local on demand channels (ABC, NBC and so on). If this is what I have to look forward to, they will lose my business too!

Not even close. Many features are still missing after a promise of "seamless" conversion. Telephone reps totally untrained and no resolution yet. No or limited on demand. Unable to use HBO, ESPN and other online apps. No billing info available. Website doesn't work. No remote access.

I'm very unhappy Verizon sold their FIOS customer to Frontier, I purchased On Demand movies from Verizon. When I went into my Library the movies is no longer available, I was billed and paid the full amount for the movies. When I called Frontier I was bounced back and forth and placed on hold for over an hour and a half. I purchased Verizon premier package and now my services has been reduced. When I try to access DVR I'm receiving an error message to upgrade my services, but the monthly fee is showing correctly. I was informed this will not be corrected until Thursday of next week. I was under contract with Verizon, I will be seek legal advice to cancel my services without being charge since I didn't agree to have services with Frontier Communications.

I have called Frontier Communications customer service 3 times and nobody there can link or set up accounts. My NHL Center Ice is also not working and I can't pick up any of the channels since this sale from Verizon to Frontier went into effect. When I called Frontier Communications yesterday they said they were aware of the problem, however they had no estimated time frame on when NHL Center Ice would be available again. They owe refunds to customers who prepaid for this NHL Center Ice package. We should be able to change service providers without a moving penalty due to all of these problems.

Frontier's execs said all the right things about changing over from Verizon. But as you would expect, there are huge gaps between what the bigwigs promise and what is actually delivered. The service rep I finally was able to get, after a long wait, knew very little about the system. After a long delay, he repeated the company line that everything is the same as with Verizon. But since at least one feature is no longer working, I assured him that this was not the case. He said he would transfer me to a service tech (even though his title on the live chat appeared as expert technician). The tech I was being transferred to never appeared, so I disconnected after 15 minutes. I can't wait until summer when my contract with Verizon is ended. BTW, Verizon switching our email accounts to AOL was a slap in the face. AOL's technology is on par with 8-tracks. Fortunately I found a good mail provider. Ad now I'll be looking for another phone company.

We noticed our service lag, then we tried to contact Verizon. This is when we learned Verizon sold to Frontier. We tried to resolve over phone. They hung up. We called again, they hung up. That's OK, as we could Not understand his dialect. Utterly useless. We tried to pay, jumped thru hoop after hoop after hoop. We still can't pay the bill. So why do we want service with a company that can't honor the service agreement? We don't. (We will allow bill to go unpaid. It's a month in advance for services that they can't render). We will Not pay an early termination fee, & will dispute charges for such.

Frontier is the worst company I have ever dealt with. Told me it takes time. Can't get my internet to work properly. Can't login to my Verizon bill. Can't create a Frontier account. Transferred from one person to another for 3 hours with no success. Will lose my business. Am exploring other options.

Our On-Demand has been out for days. They said it would be fixed in a few hours. Not the case. Called in, on hold for over 30 minutes, and I was told that since our live TV is working we don't have a problem. Spent another hour just trying to confirm my account. Of the three representatives I spoke to only one was competent.

This transition from Verizon to Frontier is a cluster. Spent the last week trying to link my old account to Frontier with no success. Last week I entered info and it is still not linked. Today it says it has sent an access code to my phone but it never comes through (3 times). It has asked me for my Frontier PIN # that is on my bill (which has never shown up). When I called customer service department they asked for this same PIN to identify account and once again WE HAVE NO PIN. Was told by the customer service rep that the transition is still ongoing and to check back next week. I told him that I have a payment due and would like to pay it. He forwarded me into a voice automated system that took me through several steps and then informed me that it would charge an additional $3.50 for the pleasure of paying by phone.

Verizon threw their customers under the bus. I cannot believe Verizon offers no help to the people they have contracted with for FIOS. They sold the services but take no responsibility for the failure of this transition. I've attempted to pay my last Verizon bill by several different means to no avail. I will be looking for another internet company to do business with.

Frontier tells its customer support to lie and tell customer they are in Allen, TX. They are polite as I usually find tech support in the Philippines, but after 10 or more calls I ask where they are personally located and always get Allen, TX. I asked what the local time was and the weather and they are usually tripped up and tell me calm weather and usually give me their local time. Frontier must think their customers are stupid. Unfortunately we are stuck with this poor company with a bad history of unhappy customers. FiOS is great but I predict they will raise prices. That is when you call retention dept and tell them "I am cancelling service or don't raise cost." You will see how fast they appease you.

I am not happy at all with how Verizon sold all of its Fios customers to Frontier Communications. It wasn't until I received an extremely vague email that we have a new provider. I always pay my bill before it's actually due. I have called and have made several attempts to complete this task online without success. The prompts online advises to enter Verizon account number and absolutely nothing happens. I created a Frontier ID which explains that it links everything to my account. When I click on account, it shows my account information and immediately disappears. I called and got thrown into a loop of prompts that tells me the information entered is incorrect. If this is the type of service that I can look forward to, I will be finding a new provider.

The worst experience ever. Frontier Cable took over service April 1 and I lost cable service "because services needed to be migrated." Was told this could take 24 to 48 hrs. You would think that in this day and age that this would of been done in time for the April 1 take over. I had to spend 1 hr on the phone going through registration process and still I don't have any service. I will be looking for a new provider.

Very dissatisfied with this new company that has bought Verizon and our contracts with Verizon. We only once had a problem connecting to our "On demand" and it was solve in 15 minutes. This new company said we have to wait until Monday for the transition to complete. We pay a lot of money to have great service and on demand, not to mention the person who we talk to is located in the Philippines, very hard to understand. We have a bundle with TV, Internet, and phone but unfortunately we will looking for a new provider.

I am not able to access my on demand services. Verizon switched to Frontier and although I am paying for this feature, I can't access it. The chat was never answered and my call went straight to a recording. Services are not available.

Called customer service to remedy an issue where they blocked my internet, although I pay for service monthly, because they require customers to input account information that doesn't even work. Spoke to a representative who almost spoke an entirely different language and kept asking me the same questions over and over again which I could hardly understand. VERY frustrating and time consuming. Had to call back the next day, hoping to get an American or someone who spoke clear English (to no fault of their own).

This morning I found my call blocking was 'full,' with only 12 numbers. In view of the fact I keep right on getting these calls from scammers, and the fact that I am paying 'extra' for the service, I am leaving Frontier and going with Exede Satellite. Frontier's service has never been adequate out here. Each time it rains I get static in the line. Twice since Frontier took over the area I have been entirely without telephone service, once it was 18 days! because their crews could not find the break in the old, copper filament aerial lines. I've also had it with the fact I cannot make myself understood to their foreign-speaking staff when I need help with anything. This morning I attempted to call about the call-blocking service, only to encounter an individual whose accent was so thick that I could not understand him!

We have had Frontier for about 8 months for our internet provider. The very first bill was twice what it was supposed to be, and they have never been correct. Each month we spend 1/2 hour to 1 hour getting the bill corrected, and when it comes the next month, it is wrong again. They keep charging us for new services that we did not sign up for or agree to. Their customer service people do not speak English well, so the whole experience is a nightmare. They also don't appear to have the ability to correct the account, because they will credit the current bill to the proper amount, and then we get the charges on the next bill with late charges for not paying the incorrect amount. It has been a long 8 months. Too bad. We are going elsewhere. Life is too short.

Here is the story of my magical experience with Frontier Communications. At first everything seemed fine, the person who installed it was friendly and I didn't have any problems for the first month, but this was just the beginning of a terrible ordeal. After the first month, I kept losing my connection, so naturally I called them, to ask them if there was anything wrong with my connection, or if they were having problems on their end. They assured me that everything was fine, and that I may just have to restart my router. Now having worked at an ISP before, I know that they are full of themselves when they tell you to restart your router, that usually doesn't fix anything, especially if your internet keeps on disconnecting.

I tried to set up internet in January of this year. After calling to set up an installation time, I was told my order had not been received. I went with another company and did not start service. I still received bills even though I supposedly had never put in an order and had definitely never started service. I called in multiple times and was told the account would be taken care of. Clearly it was not, since I received a collections letter today, three months later. I called in and asked for a supervisor multiple times. When I talked to him I still could not get a confirmation that this balance was cleared. I am still not certain that they have taken care of things, and I guess I won't know until I receive a notice that I have been sent to collections.

The Internet service started out good. Then shortly after always have to reset modem, sometimes it works, sometimes it doesn't. Called tech support, the person I spoke with doesn't understand English well. When I asked what "country" they were calling from she answered "Texas". Kept asking me the same questions over again. When I asked her a question she didn't answer, just asked another question. When I asked for her supervisor or someone that understood English better, she put me on hold and dropped me. Too bad a huge company like Frontier could not have people from the United States take care of their customers in the United States. Overall my experiences with Frontier Internet have started bad quickly and went down from there.

This is the slowest internet I have ever had. I have to wait forever to get the page to load and watching anything using Frontier internet is almost impossible most of the time! I pay for the highest speed they offer but get less than the lowest speed anyone could ever offer (1.6Mbps, not the 24Mbps I pay for.) They charge $90.00 every time I call to get this fixed and it has never been fixed no matter how many attempts they make or solutions they try. Frontier is the one with all the problems but I have to pay for it. I absolutely despise this company and their crappy crappy service. I would give them a -50 star rating if it was available. I wish I would have never wasted my time or my money with Frontier internet service.

We have a land line service and only that because Frontier will not update their lines for Internet Service, although I was told they have a new line but won't connect to it for that purpose. Back to my complaint, I have had 8 days without service because every customer service operator told me in the Repair Order, they would update it and I would have repair within a day or at the very least, the next day service. I called at least every two days and no service update was noted, so they said they would do that. Called back on the day the first service was ordered, 1 week later and they still didn't have an updated service call. Finally the next day, I got a service man. They told me he would call me to see if the line was working correctly. No it was not. There is still a lot of noise on the line a month later. I waited for the operator I had talked to after it was repaired to give me the credit for no service for 8 days.

I am so much dissatisfied that I took the pain to open an account at ConsumerAffairs to vent my anger. I am a frontier customer and I feel that the service is out of the world, even companies in 3rd world countries have better services. I was lured by the $100 gift card and I ended up signing for a year, tied so that I cannot leave, cause if I leave, I will have to pay that back. The problem is not just to pay back but the first bill you get is $250 and I can tell you they put all sorts of charges to come to that figure for a 3MBPS DSL link which they call broadband; what a joke... totally atrocious!! Now I am locked in, I already paid 250 bucks and I cannot move out of the contract and the customer service representative is always offline, you have to deal with your own problems. Even getting a regular bill is a problem. I don't know if they have any idea how we customers are suffering. My suggestion -- be away from them.

For the past 6 months I've also had to call Frontier Communications to have my invoice corrected. I'm always told it will be the same from that time forward, but it never is. The excuse they like to use is the PROMO one. It's amazing how many promos I have/had that I didn't know existed. Then they surprisingly expire causing my invoice to go up. For example, my internet promo or should I say my 2 internet promos (1 I didn't know existed) was supposed to terminate in 2014 but was still getting credit causing my recent invoice to go up. Or how about the Movie Channels PROMO. We were getting 3 months FREE of Showtime, Starz, Epic, and TMC. Frontier called me about the offer not the other way around which we gladly said "yes" to. The Customer Rep did say they would invoice us for it but there would also be a credit for the same amount. WHAT? She said that's just the way Frontier did it.

Constant slow internet, phone line static, keep losing internet. Have to call technical support all the time. They must know the service is terrible because they ask for a number to call back if we get cut off which happens about 1/2 the time, but they never call back. They blame the remote location of my house but the service in town isn't much better. The local bank has their calls transferred to Medford because Frontier is so bad.

Called Frontier to get newer HDMI cable for new TV I had just purchased. After 2 hours on the phone I was quoted $50 fee and only $1.50 more a month for rebundling a package with them. OK. So I paid a bill in 2/11 for the $184.09 then 2/26 they send me a bill for $417.57. Last time I checked my math adding 1.50 to 184.09 does not equal 417.57. So we called and they brought the bill down to 288.87. We then proceeded to disconnect service. Bottom line they never did the disconnect and want another 300.66. Terrible, terrible service – I can’t believe I was a customer for so many years and this is how they treat a long term customer. This company needs to be investigated with billing practices and yes I plan to file a complaint.

My family and I had Frontier for over five years. At first, it wasn't that bad, all we really did was go on YouTube and sometimes Netflix, but then I got into gaming. The package I have with Frontier says that I should get speeds up to 6 mb/s. It doesn't even come close. It peaks at 300 kb/s with no one on it! In fact, I checked the router settings and it says the maximum capability on it was around 3 mb/s, so that 6 mb/s speed is obviously a lie. On top of this, I talked to someone who also had Frontier and he said that they will slow down your internet speed gradually, but when asked about it, they will put it back up. On top of gaming, the rest of my family is all on YouTube or Netflix. If I could, I would go to a new service provider, but unfortunately, they're the only ones that provide service without a data cap. I would rate Frontier 0/10 if I could.

For two months in a row we have been billed $253.23 for Fios TV and Fios Internet. We were supposed to receive a bundled price of $107.71 including tax, plus $47 for 2 HD receivers and 1 standard receiver. After being transferred to at least 10 different service and billing agents, no one has been able to get the bundling to work. As much as we enjoy the quality of Fios internet and TV, we just can't invest 2 hours each month being transferred to various agents without anyone being able to resolve this issue.

I have had the unfortunate pleasure of being a Frontier Internet Customer due to lack of options in my area because it is the only service that is not based on satellite. I have been told I am in a 'high demand/low service' area and the internet will run slow depending on the number of people using it. I can barely use it to search the web and even watching a short video on YouTube is next to impossible. One of their suggestions was to go back to a hard line connection versus using the Wi-Fi, which might help. Glad I wasted 45 minutes on that call! I am actually writing this while on hold with them because I am being charged for a second account that I am not associated with. The fact that I cannot reach anyone that can speak English is a shame. Even if I could understand them, they do not seem to be in touch with anything that actually going on. WORST CUSTOMER SERVICE!!!

I thought it was time to write a review about Frontier Communications. It baffles me how they remain in business. My guess is that it will be only a matter of time before they are out of business. They are the WORST company, I have ever dealt with. HORRIBLE! For 13 months in a row (my bad), my bill was never consistent. Month after month, I called to dispute the charges. I was yet to determine what my actual charges should be, as they shifted from month to month.

I thought I would give some perspective from a customer service representative working for Frontier Communications. It would be amiss to tell you that I have a great deal of faith in this company. After reading many of the reviews on here and having the vantage point and experience of working at Frontier, I do not have faith in them at all. I also not only believe they will go out of business but I hope for it. They are not a good company. Why else would they not invest in training the frontlines (customer service) properly so that we are able to efficiently take care of our customers! Some of you are under the illusion that we possess some kind of power over your accounts and services. We do not. We are the low man on the totem pole yet we are firsthand witnesses to the irresponsible, greedy, and unapologetic treatment of our customers.

I have been a customer for a number of years in small town Illinois. When I first started with Frontier Internet their customer service was wonderful and has since deteriorated drastically. Internet service has gone down quite a few times and to have someone come out to fix it takes at least 1 week. 100% of the time the issue is in the switch box. I called Frontier on Saturday, March 5, 2016 because my internet stopped working. I was told someone would be out to fix it on Thursday March 10, 2016 and that I did not need to be home because it was an external issue. When I got home from work, I rebooted my router and of course my internet was not working. I called Frontier Tech support and gave my ticket number. He looked it up and said someone was out to fix it and there was no problem externally.

I'm going on 2 years with Frontier. I moved 2 months ago and that's when my trouble started. When you have to reach out to a company for help, that's when you learn nature of their customer service, which is hit or miss. I was promised one price, my bill says something different. Care made multiple excuses for this. I've been having trouble with my internet connection. Literally, I've talked to tech support 8 times, care 4, and 1 visit to my house in the past 2 months. I've been paying them $40 a month for 2 years... Do the math and figure out this company isn't worth it.

We have Frontier Communications for our internet service. I can't believe we have to actually pay for the service. We can access the internet about 50% of time which is very frustrating especially when we need to conduct business from our home. When we can access the internet it is very slow. I have noticed that in the evening and weekends when people are home from work and the kids are out of school in our area it is almost impossible to access. If you need to download a program or make updates to your computer it usually times out before you can get the program completely downloaded. Forget about using it to order a movie on PPV or using Netflix or Amazon as these services do nothing but buffer the entire time you are trying to watch them. When I call Frontier they just don't understand what the problem could be. I give a 1 star rating because you have to rate with at least that to post.

I called Frontier to upgrade my internet to a faster speed. The gentleman told me I was $90 a month and it would be $134 a month. I own a business and said that was fine but if I don't think it's faster can I cancel, he stated "no" I could not until May 9th because that is when my contract runs out. So I ordered the faster internet and the guy called and showed up early and that was great. I told him that if I didn't like it I wanted to cancel but the guy on the phone said not till May 9th. The installer said "that's not true you have 30 days."

As a small business we needed internet. We went into the Frontier office and we were told about the great specials they had. They told us to get the phone and internet because it was much cheaper. We then signed a 2 year contract for the services. It took almost 3 weeks to get the service installed, and the installers were very professional. The internet was not as fast as I was told, and when I got my bill for $157.16 I couldn't believe it. I called 4 times and was always disconnected in the middle of the call. After 2 hours of calling back I was transferred to a lady that said I had a contract and if I wanted to quit I would have to pay the entire contract. I told her I have only been a customer for 2 weeks and was not satisfied. She then told me I was under contract and if I would like she will have her manager call me. I will keep you up to date how this ends up. I will have to give them 1 star since I can't give them no stars.

The worst experience ever by dealing any companies in 20 years! This company is like a poison ivy, stay away! I was lured by their salesman to buy a internet+phone+TV package for $80/month. The sales guy said that is all, no installation fee. So I agreed to give it a try, but still keep my old Optimum services just in case. It took them two weeks to install and turn on internet service and then the real problem came--the TV service, which was provided by DirecTV could not be successfully turned on because DirecTV could not find any satellite signals. I called Frontier, they said they could not do anything about it except I myself to call DirecTV to cancel my TV service and then call them again to cancel internet.

After hours trying to talk to a person to cancel service!! First my mother and now me!! I was not able to get my service stopped. A few years back my late mother attempted to cancel service after being over billed many times for less than reliable product delivery, she continued to be billed! Hours of trying to get a phone call to a customer service rep was wasted time and eventually after months they threatened to report her for non-payment to the national credit reports, she caved in and paid them.

Was quoted a price of $125 by 2 different representatives. After almost 5 hrs on phone throughout the day with hang ups and disconnections, Frontier would not honor their word. Terrible customer services, liars. I left to another company. Would never recommend Frontier to anyone. Worst cable company out there. They have no values or principles.

Did not show up for appt on march the 3. I called to have my service transferred to new apartment on march 2. I was told they would be here march 3 between 8 and 6 pm. Never showed and no call. Very bad service. I will be switching providers.

I have contacted Frontier 3 times to stop my auto pay from coming out of my closed checking account. They kept taking it out monthly and it is still on there! They say that there is no record of it. They have suspended my service for a returned payment of $225 that never should have come out because I canceled the auto pay! Now every single person that I have spoke to tells me something different. I spoke to a supervisor who said that they were wrong, I actually have a $115 dollar credit and would be restored within 24 hours.

I have been a Frontier customer for a long time, first with landline phone, then added DISH through Frontier, then satellite internet because DSL not available. For 2 weeks now I have either called or chatted with customer service because my online payment account disappeared. I couldn't check my billing statement, pay my bill, see payment history, etc. Almost 2 weeks later and over 15 people I interacted with no one has solved this problem. I've been transferred around, disconnected (and they never call back), had them try to sell me more products, but I still can't access my acct!

WE have phone and internet and this company is the worst in the world. Every appointment has a window of 8AM to 5 PM (what company does that except them) and yesterday they were to come and do some inside wiring on March 1, 2016 which they tore up 3 years ago and they never showed, never called. I called twice the office and suppose to be there. Even gave me the techs name as Gerald. They were then suppose to come today which is March 2, 2016. NEVER SHOWED, never called. This happens with them every service call. WORST COMPANY IN THE WORLD.

Well I made a paragraph review and when I posted it I couldn't post due to the atrocious internet that I was talking about! So I am not going to retype it all. Blackouts lasting 5-10 minute + periods. Awful customer service. Poor handling of their customers needs. More customers than they're apparently able to hand. Been going on last 2 months been getting progressively worse. Came and replaced an "incompatible part" that wasn't even supposed to be used for my internet a few weeks ago. That only helped slightly.

I have been paying for international calling since September 2015. As of February 2016 it still doesn't work but I still have to pay the bill. I found out when I got a bill from my old international carrier in January for $230. After several phone calls, hours of being on hold, and hours of being on chat it still doesn't work. Filed a complaint with FCC. Ticket assigned to a person that is less than professional and even less willing to work with me to get me refunded for what I paid. She insulted me, threaten to close the ticket without fixing the problem or refunding the expenses I have already paid.

Agents need to have more adequate training. Programming features are great and little interruptions via satellite. Changing packages are simple. Contract varies after changing packages so if you had a 2 year contract it might change to 3 year contract. Prices also change without notification. That's the downside. Make sure you can afford the service and more. Easy convenience of moving and bringing your service with you. Hopper receiver is good but pricey. Overcharges are done and the convenience of having customer service representatives help out is done but little. Only supervisors can make those big decisions. So far reliable services short-valued on billing charges and contracts.

I live in an area where I have NO option other than Frontier Communications. We pay for High Speed internet but we get something closer to dial-up. When you call for service, you make an appointment, they don't show up, they don't call and they hang up the phone if you call about it. I have made 3 different appointments and had this happen all three times. I have been offered the highest speed internet and have never received it. If you go on their facebook page, you can read about how upset people are all over the country with their horrible service but nothing can be done because apparently nobody polices them. Have been hung up when trying to get someone who is in authority to discuss this matter with.

Customer support is an oxymoron at Frontier. Their idea of support is to tell you to wait a few days and see if the problem resolves itself. I've had major problems with the DVR and when I called and asked that they send someone out to check it out - they refuse. I was told (how they "knew" this is beyond me) that the problem is not my DVR, but the cables attached to the box and replacing the cables would be my responsibility ignoring the fact that they charge a lot for cable service. It's of less value since there is a major problem with the cable and they refuse to even check it out let alone repair it. Any problem is my problem to figure out. I pay them to be able to rely on them if there is a problem. Yes, I'm switching (like MANY others) to another provider. Everyone I speak to who has cable with Frontier is VERY dissatisfied.

The worst day in our home-tech lives was the day Frontier took over the FIOS infrastructure Verizon built in our neighborhood a couple of years earlier. Our Internet/TV/phone service went quickly from nearly flawless to regularly screwed up. The HD signal to the TV sets is intermittent and suffers long drop-outs/blackouts. The Internet service clocks regularly at 12-14 mbps when it is meant to be 20-25 mbps. Internet is prone to sudden unfixable hours-long outages. Came home from a business trip to find the whole house (TV, Internet, landline) dead and cold. Called Frontier immediately; it took them four days to send a tech to the site. Repeatedly promised service visits that did not materialize.

Had a landline with terrible connection, even worse when it rained. Looking at my bill I made 4 calls less than 5 minutes each in that billing cycle cost $50. Overpaid bill, had $65.11 credit on account. Decided to just cancel the landline. The rep tried to sell me bundles, finally got her to understand, told me that it would take 90 days to get my credit balance refunded. Got my Frontier bill today... What a joke. Now I owe them money $100.00 to cancel my landline. Asked 3 times, no there is no supervisor that I can discuss this with. Second call made and their computers are down. Took my contact number to call me back when computers are working again... I'm still waiting.

After various billing errors I got a confirmed monthly billing price. The very next bill was for almost $50 more. I called customer service and they did nothing to reduce the bill.

I have been trying for 3 months straight to get internet. Every time I call they tell me that it's not in my area. Even though every single one of my neighbors have Frontier not only that the house across from the alley from us we used to rent and my husband had Frontier. Since I told them that now there is no ports open. They keep telling me the ports are full. I don't know how or why that is. Obviously they don't want any business. I'm so fed up with them. Minding you all there is hardly any providers in my area so Frontier was one of my only options til they just keep making excuses so now I am so totally going with another provider and would not ever recommend Frontier ever.

I've just spent 40 minutes trying to stop being billed for services I did not receive. I have Frontier phone and internet service at my primary residence, I was trying to get internet only service at a different residence where I spend time taking care of a terminally ill family member. Five weeks ago I called Frontier and told them I was an existing customer who wanted to know if I could add internet only at a different address on MY CURRENT ACCOUNT. I was told that was no problem and that it would be $19.99/month. Needless to say, the internet was never connected at the second address, yet I received a bill for $48.99. When I called them I spent 40 minutes trying to cancel the second internet service and was told repeatedly that I would have to PAY the $48.99 and that it would be credited to THAT account.

Frontier internet is by far the worst internet provider. It is the only option we have in our town. We pay for highest speed they have, it never works. They changed our wifi name and password without even notifying us, if we would have never called we would've never known. It should be $1.00 a month for the amount of use we get out of our service. If you have other options go with them.

After multiple set up attempts internet could not be connected. Cancelled service (which I was not receiving), was told no charges will be applied. After three months they are still trying to bill me! Now I have been sent to collections. After speaking with Frontier MULTIPLE times each representative told me the billing has been set to zero and invoices would reflect such... STILL RECEIVING HARASSING COLLECTION NOTICES. No correspondence could be provided on Frontier's end for conversations about billing "resolutions". Terrible company and hours of wasted time on phone... I pay three times more for service and customer service I can rely on.

I have to have Frontier Internet, it's the only option in my area. Started out with their basic package, but the speeds were way too slow, so I upgraded. They brought me a new modem, and I was hoping that would be the end all fix. Well, nothing has changed. Sure, I get some speeds at 14mbps (I am paying for 20+) but if I do see those numbers, they quickly fall to 3mbps if I am lucky. Usually the services goes in and out. Have contacted them numerous times, and EVERY time someone comes out, service is great and they read 20+mbps. I stood 2 feet from the wireless modem, using my iPhone, and got a reading in the range of 3-14, and it varied every single time. This internet is by far, the worst!

I am at my last wits with Frontier. Ever since the switch from AT&T my billing issues have been outrageous. I have to contact them every month because of discrepancies with my bill. Most of the time I contact them by way of live Chat so I can have proof of the conversation. I believe their billing practices are intentional to deceive the consumer and someone needs to look into how many billing complaints they are receiving. The customer service is below par. No one is able to correct my bill and keep it accurate. It changes every month yet the services do not. Frontier needs to be investigated!!!

Despite innumerable calls to customer service, including attempts to reach supervisors, and hours (no exaggeration) working my way through menu options and being on hold, Frontier has not repaired my phone: the line is intermittently dead; the connection is so scratchy and garbled it is often impossible to understand the caller; caller ID fails to identify callers; phone representatives have repeatedly assured me that the service would be repaired.

Giving Frontier even 1 star is an overstatement. This is literally the WORST communication company in the United States. They scam you into buying the service, then try and trick you into paying more than you actually owe. Make sure you read through all of your bills because they tack things on. You have better luck winning the lottery than you do getting someone on the phone who can actually do something for you before the line mysteriously disconnects. Don't cause yourself the trouble - stick to Optimum.

I pay for 24mbp/s and I have had 12mbp/s for the past 24 months. I have had the modem replaced 4 times and tech sent out to fix it 9 times. Still not fixed!!! I have a bonded service 2 DSL lines with 12 on each. My modem is set for 28mbps. Line 1 is doing 100% upload all the time which shuts off line 1 dropping me down to 12mbps or less all the time. At least 2 or more times a day I lose all internet no DSL lights and no internet light. Modem says connecting. After a restart of the modem I get service back to full until I get on the internet and back to 12 again. I pay $69.99 every month for the past 24 months for 24mbps and I only get 12mbps or less. The 12mbps is $39.99 a month and yet I am being charged for 24mbps and not getting it. I would like whoever governs the internet companies! Frontier needs to stop stealing from their CUSTOMERS LIKE THIS. Someone please HELP.

I had AT&T U-verse. Cannot say enough good things about AT&T, sold to Frontier. Got late payment letter not the case applied to incorrect account. Disconnected service for no payment. No letter. Had $400.00 in incorrect account. Bill increased $40.00. Called. Said "Program was over. Pay this bill," and I did. Next bill would be back to old rate. Next bill was $40 + $10. When I called yesterday I was told the promotion was denied. No one told me and I was told nothing could be done. I work for the number one in our field in the US. I do not understand how frontier can stay in business. It is like a bait and switch. Customer service tells you one thing but the company does not back them up.

Frontier is by far the worst internet service you can get. It's almost better having no internet service then having Frontier. You will be constantly unsatisfied with the level of service or non-existent level of service. Customer support is full of smartasses. They lie and push so many people on the same lines that they are inconsistent and unstable. If you sign up for Frontier service be prepared to be disappointed to say the least. When you are having problems with your service they will just make up excuses and say "Oh our tools are down right now. Sorry we can't help you." Absolutely horrible. So here's what you have learned about Frontier's internet service. Unstable, unreliable, slow, high latencies. And remember, if you don't get it, you can't be disappointed.

My service was started back in November of 2015... today is February 1, 2016. When my service was started they had to run a line for the internet from a box at the front of my yard, through my front yard, around my side yard, and through my back yard. I was assured that this line would be buried within one week. This didn't happen, so I called 2 times to complain, both times being assured that someone would look into it and call me back. I never received a call back. Then on 1/15 I called again, was finally given a ticket number, and assured a completion date of 1/27/16. As of today, still no line buried. I have a kid and 2 dogs. I'm trying to keep off this bright orange line that is running through my yard. Very, very dissatisfied. I called again today and the Customer Service rep could give me no information.

In Dec. 2014 I started receiving auto deductions to my checking account from Frontier for $12.99. I have just spent over 2 hours trying to get info regarding what this is for. When I finally reached a real person at Frontier, all he could tell me is that there is no account in my name, they do not provide service at my location and he had no idea why I was being charged. My bank stated the charges would have to be canceled thru the provider since they were "pre-authorized"?? My only option is to cancel the account at my bank, which is a huge pain in the butt, since most of my other legitimate bills are paperless. How can they have access to my account for billing, yet have no record of me (or anyone related to me)!!!

Signed up for high speed internet and a landline telephone through Frontier. Was told I was getting a $100 Visa GC for signing up. Gave a CC number to firm up the order. Got a confirmation number **, and even was told what my home telephone number was going to be. Then was told 3 days later, "Sorry, service in your area is 'capped' and you are not truly getting service." This is a big deal for us, as I got a new job which requires me to work a lot from home, using my internet service. Currently we have "snail slow" internet with a company out of Mattawan, MI called Message Express Internet (MEI). It's just too slow to be efficient! So we were thrilled to be getting high speed internet through Frontier.

I was moving to a newly purchased home, 6 miles from my old home, moving from Lake county to Mchenry. Prior to choosing a provider I called Frontier with several questions, high on the list - porting my current phone too from Lake county to Mchenry county. Explained in detail moving from one county to another, was assured I would be able to port my current phone #. Contacted Frontier a few more times, verifying they were able to import current phone #, again told was fine. Set up my home move around the Frontier installation of phone & internet, along with Dish Network. Called again 5 days before the move, the rep put me on hold, and verified with Comcast (existing phone provider) that phone # could be imported & paperwork was in process.

We paid for 6 MB/s download speed. After only receiving 3 MB/s we call them. They told us that we are in a "high demand area" and are aware of the problem but aren't fixing it. I live in a town of 400 people. I fail to understand how this is a high demand area. It's due to low ISP competition in my area. This is my only option.

First off we have been dealing with Frontier Communications for many years now about the slowness of the internet. I live out in the country and pay about $45/month plus phone and satellite which comes to about $200/month. I have called and called and called. At this point they know who I am when I call in about the slowness of the internet and we are paying and they are promoting high-speed internet. We are getting an upload speed of .24-.26 mbps and a download speed of .18-.21 mbps. Now that is a joke. I have called and talked with tech support many times and they say unfortunately the server we are on is at max capacity and there is no plans for an upgrade. So as a business where server is at MAX CAPACITY and where we live there is no competition for other options and there is a waiting list to get on the server. Talk about a monopoly!!!

I've had problems with Frontier since they replaced AT&T. My newest frustration is intermittent internet which is worse than ever. Technicians come and go and customer service reps will tell you to reset and reboot. The problems never get solved and I never have more than limited internet service which makes streaming impossible because the screen consistently freezes. If you have a choice, avoid Frontier and its defective equipment. Why am I still with them? They locked me into a contract until 2017. Great deal for Frontier, I pay for no services and they cash my checks.

I called Frontier because the Ron and Don show I listen to on the radio said great reviews about them. I listened to this for months and decided I would call and see what they had to offer. I had a contract with DirecTV but Frontier said they could offer me better plan and internet prices and services. So I cancelled my 2-year agreement with DirecTV and had to pay 155.00 early termination fee. I ordered my new services through Frontier. I got my tv service within a week from Dish. I didn't find out until a week later when I called Frontier that I wouldn't get my internet for a month. I asked to get it expedited and they said they could. I never heard back from them so I called again and we put another ticket in to have it expedited. Never heard nothing from them.

If I could give a NEGATIVE 5 stars I would! We have had this internet service for about a year now and it's the worst service we have ever had. At least four times a week (sometimes even A DAY!!) we have to reboot the modem as our internet is down once again! We are over our data package on our cell phones due to having to turn on our hotspot for my husband to be able to work at home. When booking trips and large purchases online I actually leave the house and go to Starbucks so I'm confident I will have a complete hour of internet. The service guys have been out here about 6 times in the last 6 months and it will work for about a day and then back to the same old lovely service (or lack thereof) as before. Each one 'guaranteeing' they have fixed the problem. And every time... it goes back out.

For over two weeks the broadband has been going in and out causing both the Internet and TV to go out. Once I waited one hour and 9 minutes on chat to just be told they are aware of problems then the tech left the chat. After several more chats and calls a tech came out and replaced the wiring and modem in the house. The problems continued. Today I called customer service and the tech would not look up my account without an account number that I couldn't look up without internet working because we are paperless. He told me there is nothing he can do for me and hung up. Frontier's products are horrible and their service is worse.

Having been a Frontier customer for many years now, I could write a short novel about all of the times they broke their commitments, charged more than they initially stated, or otherwise failed to meet the basic expectations of an internet service provider. Most recently, with our new house, we've had issues with being billed for an installation that was supposed to be free (we had to call to get a credit, was not done automatically), and getting jerked around by customer service to get a simple power supply replacement. This service only takes 5-10 minutes at the most - removing the existing supply, mounting the new one - and wiring it all back up.

I live in rural Wisconsin and have very few options for internet - All service in Taylor County are not great. Rib Lake is very bad. I just want people to be honest. I have been charged by Frontier Broadband Max Standard that is said will go up to 6Mb download and 1Mb upload for $29.99. I am being charged $34.99 (why I do not know) and get only 3Mb down and .35 upload. It is bad enough that it is slow and expensive for what we get, but when I called and ask why the charges shouldn't be half for the service I was getting, they said "UP TO 6Mb... 1Mb" Wow, big business deception to the max.

We recently established internet only service with Frontier Communications upon our relocation to the area. The representatives over the phone have all been pleasant and easy to work with. The tech sent out to do the installation was efficient and in and out within the scheduled time. Our service has been very reliable and well worth the price we pay. On the first bill, we did have to call because we were enrolled in some type of "cloud" service as well as an antivirus/protection program, but the rep on the phone quickly removed those charges. If you are considering opening an account with Frontier, they offer a referral program that could save you (and me) up to $150 (each).

Internet service very spotty. Then they make you spend massive amounts of your time trying to fix problem. Also, Sales Dept. very aggressive at loading you up with unnecessary features. When you realize what they've done, they refuse to properly refund. Beware!

We pay $44. a month for broadband. That includes a telephone we do not have, btw. Our download speed is between 1.5 and 2.5. Upload is VERY bad. .89, I believe it was. I have contacted them 3 times, reaching a different office each time. I cannot get anyone to tell me if they intend to fix it or not. Kenneth who lives next door finally gave up with them and went to Hughes. I don't want to have to guess at which level one is fapped so Hughes is out for me. Just airing a grievance. There has been no resolution.

We have called Frontier Technical Assistance on 01/06/16, after 5 days of nonfunctional telephone services, and we were informed that the earliest date available for technical support to come was 01/21/16. Our home telephone had started to have background static sounds, impacting receiving or making phone calls, leading to all calls being directed to voice mail and total inability to make calls. Technical Support asked several questions and also alerted us that the problem may require a payment for service. However DID NOT set up a reasonable 24-48 hours service. Considering how much they charge and the fact that who has a landline most likely use it, this delay to repair is unacceptable and we just feel that this company has no respect for its customer. We are looking in the market for a better option.

This company is one of the worst companies I've ever had to deal with. First off, their customer service is the worst. They hire people that have no clue what they are talking about. Literally. No. Clue. I know more about internet than some of their workers do. They aren't helpful whatsoever. I'm a patient person, But it gets really old when you're calling Frontier around 3 times a week or more because of an outage. Most of their workers are either Incompetent or terrible people. I've had some bad experiences on their helpline to say the least.

I have called Frontier numerous times to let them know that the connection is intermittent. I had (3) different people from their service department tell me that the reason for this is because there isn't enough coverage in my area. I just got off the phone with Customer Service - they will not refund money - only a partial credit for (1) month and I was told that all they have to do is provide a connection. They are not responsible to ensure that it works! They also told me there is anything I can do about this because they are not regulated! I went online under Frontier Internet Complaints and they are endless! How is it possible that a company can charge you for a service the DON'T provide?

I had my telephone service turned off because I was moving to another state. I had a credit but Frontier will not give it back to me for a minimum of 90 days. The ** make you pay upfront for the service plus a monthly fee. Don't use them unless you absolutely have to.

I have a business account with Frontier Communications. My internet went out for about a week and my telephone has now been out for about 2 days. I called the company. They said they will send a tech. I will be the second in line. No one ever showed. I called him the following morning and they told me again I will be the second one in line and I would have to wait until the afternoon to get my services fixed which is not good for my business since my clients call in to make appointments to get their hair done.

I had an account in their system even though I never had opened one. They proceeded to deny that it was in error but it was from several residences and would switch addresses on credit report from records to records. They would not take it off my credit report and I am about to sue this shady company for the damage it has done to me. They ask you to fill out a biography of all your data if you dispute a charge which is about crazy. They ask for all kinds of copies of all kinds of stuff they have no business to as if they are phishing for people's data over a 64 dollar bill which in my guess was really just someone in their back end database and a data breach where someone was screwing with their data.

On Wednesday, December 23, 2015 our internet service went out. We contacted Frontier on the 24th and advised them of this. They stated that they would have a technician out on Wednesday, December 30. On Tuesday the 29th there was a technician that sat in front of our house for 10 minutes but never got out of the van and left. No technician showed up on the 30th. Frontier then stated they would be on the 31st of December. Still no technician. Today, January 2, we still have not had a technician repair our internet or show up, and we have had several call in to very rude customer service agents with no explanation.

Seriously you guys had me on the phone for an 1 hr, and someone named Madison had no idea what she was talking about pretty much jerked me around with her BS and the supervisor NICK didn't know a ** thing. I might as well have been talking to 2 potatoes that were eating each other. What a joke. I better get reimbursement for your company's ** up, make sure it happens.

The following was/is my experience. 5 days ago I started getting spam emails. I called Frontier Tech support & was told my email had been hacked. I needed to reset my password. Done. Then I requested putting Frontier Secure on my iPad. Tech said I would receive an email w/ a link. Done. The email said I would receive a follow up email within 24 hours. 3 days later still no follow up email. Called tech support again. Magic! This tech sent the email on the spot. (How come the other tech couldn't do that 3 days ago???) Next problem can't send emails from my iPad (works on my laptop). Tech says "we don't support iPads" and told me to contact Apple. Did & Apple did everything they could including contacting Frontier Tech support. Frontier did not assist Apple.

We've been subscribers to Frontier for a while. Recently we had an outage which affected Internet and phone. Repair services were contacted and a date of repair established. The morning the repairs were to have been accomplished a voice mail was left informing me that there were other consumers with outage issues and it was unknown as to how long we might have to wait until service was restored.

I have been a Frontier customer for about 2 years. I live in Connecticut and became a Frontier customer when ATT sold the market to Frontier. My initial experience with Frontier was awful. The customer service group did know the difference between a standard modem and a gateway set up. When I called to say I was having problems with my gateway they mailed me a regular modem as a replacement. After arguing, they finally sent a technician. The technician recognized I had a gateway and replaced the defective unit.

They took payment from credit card after they knew we cancelled service. I have contacted them a minimum of six times and transferred department to department. My last call I supposedly spoke with a supervisor who was going to check into it and call me next day. They did call me next day assuring me that my payment was sent out December 3. I was told it would be here no later than December 24th. It is now December 27th. They have sent me three bills posting they owe me money, but obviously are not going to pay it. I have spent over 4.5 hours on the phone with this company trying to resolve this.

Frontier is the absolute worst. I've been dealing with them for about 7 years (other internet providers were not available until last year). For 7 years they've asked to come into my home to determine the problem with the stalling, dropping and just plain horrible internet service. For 7 years I've explained our wiring is new and that it's not the problem. We finally allowed them to come in - and - you guessed it - it's not our wiring. They charged me $92 to tell me what I've been telling them for 7 years.

Trying to set up a landline for our aged mother in a nursing home. Frontier wanted proof of identity. Ok, gave them driver's license number, home address, credit card number. They wanted my entire SS#, over the phone!!! Finally got a supervisor on the phone. He wanted a signed NOTARIZED form faxed to them. Don't they know the only legal notarized form is the original? Only when you can feel the embossed document do you know it's real. Have spent over 3 hours trying to get a phone to a lady whose only enjoyment is talking to the people she cares about. No other carriers available at the nursing home. Wonder what kind of kickback this ** company gets.

Second time dealing with Frontier. First time it took over a month to get anyone out to my house then I decided to switch to Charter instead. Moved where Frontier is the only provider. Purchased just the internet for 49.99 for 1-6 Mbps. They said they would show up Friday, they didn't show up -- I had to call to find out they were not coming. I was upset and granted a $25 credit which they never applied to my account and when I mentioned it in the future they had no idea what I was talking about. Frontier came the next day. Internet service was okay for a week, then went downhill fast. I called and did speed test. I wasn't even reaching 1 mb in upload or downloading. They promise 1 to 6mbps. I live in the sticks but with enough neighbors to overwork the technology they have set up in my area as they said. They also told me they have no future date when a technician can upgrade the equipment.

My experience with Frontier Communications of Connecticut, which has been ongoing for over a year now, has become almost laughable at this point which has prompted me to write this review. I moved into a new apartment in October of 2014, and having dealt positively with AT&T in the past, decided to give Frontier a chance since they had just bought AT&T's accounts. I asked them to install internet services for me, and even though they gave me a ridiculous time frame as to when they could come out and install it (10 days, could be at any time so I had to take the day off from work), I agreed and gave them a $50.00 deposit. I really wish I had known better not to do this. The technician never showed up after I waited all day.

Frontier provides internet service to my mom in Clyde, Ohio. They never told her that for $70.00 per month they only provide 5 GBytes of data. She recently ran out and her internet slowed to a crawl. When she called Frontier, she was told she could buy more data at 2 GB for $15. However when her computer again slowed down 2 days later, Frontier claimed she had used the 2 GB. She explained that she had only checked email. They insisted she buy 2 more GB so they could "track" her usage. She reluctantly agreed and Frontier said 2 GB would be available in an hour. Two hours later when her computer was still crawling, Frontier said their "tools" were down and her data might be available the next day. This company is totally inept and a real ripoff. Avoid them at all costs.

I contacted Frontier the week of Thanksgiving. The earliest they could have someone here is Dec 8, 2015 between 8-5 pm. I sat here all day, no one showed up. I called and they said they couldn't make it but would definitely be here on Dec 9. I said when they said well 8-5. So I sat here no one showed up again. I called at 5:00 they said they could check and see. Then came back on the phone and said they will be here on the 10th afternoon. I had other things to do so they said the 11th between 8-12. Here it is 12:10. No one. I called - they said "he's on his way." It is now 1:35 pm - their truck just passed my house.

Very poor service in the area. Spoke to someone, they said "No problem. We will cancel your service." Come to find out they never canceled my service and now want to charge me 900 to get out of a contract.

EVERY month after I review my bill from Frontier, I have to call Frontier. You constantly make billing mistakes! They are "suppose" to be corrected. Billing errors are never corrected or compounded with other mistakes. I pay corrected amount in a timely manner and the next bill shows NO corrections and I get late charges!!! I signed up with Frontier in August 2014 - I think I got 2 correct bills during this time.

I received my Frontier modem August of 2014. The first day I try to set up the Internet, I was unable to. I tried switching the modem to different phone jacks and it still did not work. I then called customer service and explained that I am unable to set up the Internet by following the step-by-step instructions. He also went over me with the step by step instructions. I did everything he asked even by switching the modem. two different phone jacks, it still did not work. since the customer service was still unable to help me with the Internet, he transfer me to a specialist. If the specialist was still unable to help me they then informed me they would need to have a technician come out. They did not mention a fee or anything for that, I said that was fine. I had to wait 3 days until the technician came, so three days without internet so I was unable to take care of my business online.

The worst internet service... Worst customer service... Three weeks ago, I made the first call. Asked for the internet setup at my new apartment. A week later no body showed up on the scheduled setup day. I called the customer service, and they said the order somehow is cancelled. I placed another order, wait for another week. Again one day before the scheduled setup day, they called and said "we apologize, there is no port available at your location"... I really don't know what this companies does... Even service providers in 3rd world countries work better than Frontier... Their customer service is terrible... Awful... From now on, I will discourage everyone in Washington state to switch to them. I'm gonna be back with Comcast.

Email will not work. Cannot login with correct password user ID using Thunderbird email client. When I contact Frontier they will not help me as I have Linux Ubuntu 14.04 as my OS. I am told they cannot talk to me due to operating system I use? I have been informed by a consumer affairs person who works for Frontier. They will not provide any help to Linux users also. To date I know of two others who have same email settings as I and both are running Linux Mint or Ubuntu with Thunderbird email client. I feel someone has blocked my email service as I can set up a friend's computer on my DSL box and his email account works. A clean install of Ubuntu with my settings will not work? So do you think my account been locked out?

Everything the other raters put is 99% true, here in Nebraska. Net goes out for 4 hrs at a time. Same time every day. When I call service center it never solves the problem. Apparently I'm in a "high demand" area, which I know is a lie. I'm paying roughly $60/month, and it goes out 120+ hrs every month! Not worth it AT ALL! It's going to be 2016 and their internet is still the least reliable. I'd rather use a cup and string than this crap.

WOW. I am 73 yrs old and in my lifetime, I have never had such a terrible experience with any company like Frontier. FOR YOUR SANITY, STAY FAR FAR AWAY. We decided to change providers from Charter to Frontier, made all the arrangements and was told on November 30th 2016 they would be here to set it up between 9:00 AM and 8:00 PM. My wife had to cancel a doctor's appointment. And at 7:00 PM, I called and waited for 32 min and asked where was the serviceman. After a 6 min wait I was told they were not coming because they made a mistake with how the service was being set up.

I am DONE with Frontier - there has got to be something better out there! Even if I have to pay for a dish for internet - I'm done - put up with Frontier's ** for years with our landline & internet and one or the other not working!

Our Internet service was disrupted on Nov. 9th. It is now Nov. 27th and still NO service. I've been told so many different stories why my service hasn't been restored. It's ridiculous. A tech was suppose to be here on Nov. 13th, no show. After calling twice that day someone was to be here on Nov 16, still no one showed. Then after calling again, and again and again still NO one has come or called me back to fix my internet and it is now Nov 27th. DO NOT GO WITH FRONTIER WHEN SHOPPING FOR INTERNET SERVICE!!! They are the WORST COMPANY EVER!!!

So I have had Frontier for almost a year and only because they are the only ISP that comes out to where I live. So let me begin from the start. I signed up for internet only and they signed me up for both phone service and internet. After 3 months of paying almost 180 a month I called and got the phone service taken off. That was after I told the install tech to take it off and they didn't and waiting for almost a month for a tech to come and install it back in Dec.

$63 a month for one home phone line. Cancelled service end of September and I have to wait until 3 billing cycles have passed + 14 business days after that for a service you PRE-PAY for to receive a credit check. I will never use Frontier for any type of service again.

The service level offered by Frontier internet is by far the worse in the country. Do not even consider using their services in northern Michigan. What they are doing to customers here should be labeled as fraud to the consumer! My initial service level agreement for internet and phone services over 18 months ago was for a level of internet speeds to allow me to work remotely. I was happy with the 12mbps that I was paying for. September 2015, they decided this area was at capacity and took away the speeds I was paying for and never contacted me. So for several months I was paying for a higher internet speed package. I encountered a slow down to below 6mbps and after many unsuccessful poor customer service phone calls and site visits, I was just told the entire area is now capped at 3mbps.

My great grandmother passed and I tried to get phone cut off in Nov. 2014, was impossible. She had measured service so they knew the phone wasn't being used and they kept sending bills. I would call or walk over to Frontier in the mall and be assured they would stop. Psh... no way. They just kept right on dinging my dead ggmother. Now after 6 months they cut it off and sent a bill for $223 which I paid just to get rid of them. Now I just got a quote "final bill" for $65. These people are scammers and disgusting!!!

I was charged for services I did not order. I was charged an early termination fee for something that was never provided by Frontier and by the way I never signed up for. I was told that I received a visa card and a Amazon Prime membership but was told by Amazon no order was ever filed with them. I had internet service for 21 days, at the price of 108.49. I only wanted to take over the service that was already on, because my mother was put in assisted living. Never received a visa card - only a early termination for Amazon Prime which I was never enrolled in by Frontier.

Frontier does not give you what you paid for. Even if you paid for good internet, it will give you bad/mediocre. No more than 1 person can use the wifi at once or it will take minutes to load a page.

I recently signed up for Internet services with this so called business. After five phone calls, 2 company missed install dates, I called back today to complain as to why no one's been out to install. The guy on phone was nice and told me he'd call dispatch and see what's going on. He came back on the line and proceeded to tell I haven't called in about three missed appts. And that they would be out on yet another date and that the company is sorry for any confusion. My advice to ya'll is don't call them. They are a big joke and have absolutely no clue what they're doing. Glad ya'll let me down before my first bill came in.

Signed up with a great deal at 29.99 a month. What a bargain deal and I am getting what I paid for. Horrible service, horrible customer service, horrible Internet service. Constantly going down. I don't get what I paid for. I have seven Mbps WiFi paid for 30 Mbps. I signed up on ConsumerAffairs just so I can voice my opinion. I can't wait for my contract to be over. I will be going to Verizon! Do not sign a contract with this company ever!

Have no phone or Internet tonight. Call Frontier and get put on hold twice for about 20 mins. Person who answers has heavy accent and hard to understand. Tells me to do same things I've already done again. Then says "We'll see you in a day or two." Really? AT&T would come out same night. Wish they never sold to Frontier, higher bill for less service.

We have been a Frontier customer for 13 years with no issues until the last year. All of the sudden we have basically no service and are disconnect all of the time. I have contacted them over and over again and have gotten no help. Their customer service is the worst. Our service is so slow, when they had me run a speed test, I had no speed. They have the proof and they admit it. They say there is nothing they can do because we are in a high demand area. We live in a very small town.

I just want to say that Frontier is on track to stop telemarketers by having a phone that doesn't work very often. Poor landline hookup for internet, lines with noise, service with (oh wait, there is no service) very poor connect speed - 24kbps this morning. Repair is spotty at best and 2-3 days to be completed, that after being on hold and waiting 3/4 of an hour to get the call completed. I guess we need a CEO that makes much more than $10mn to get good service. ConsumersAffairs - why do you have an email system that does not copy the sender? Makes keeping a record of our complaints a be tough.

We had this service for years - poor internet and phone lines with static all the time. We recently moved and I cancelled service on September 11th. I received a billing showing I had a credit and when I called, was told two weeks I would have the check/refund. It is now over two months. Today a "supervisor" told me that it takes THREE MONTHS to refund my money. I am sure this is happening to many others as well.

I had AT&T and I was so happy! Fast internet and great tv signal, never had a problem with them. When Frontier communications bought out AT&T the Internet was insanely slow and the tv would always crash! I always called them and they said "Sir we can't find a problem." Needless to say I now have optimum and I'm more than satisfied. It's cheaper and better service.

This company has you pay for what they advertise as high speeds guaranty. Well we pay for one thing and only get a 1/3 of it. I have a home business and it makes it hard when the Internet is not working properly. In 2015 it should be a crime to not have adequate speeds in all areas and if Frontier is unable to provide proper Internet then they should allow other cable companies to come in and run their services. Why is it in some areas we are still living in the days of dial up. Wait my dial up in 1990 was actually faster than what I receive in 2015. Does this make any sense. I think if you are expected to pay for a certain amount of Internet then you should at least receive what you were told you would get.

If you don't want to give them your ss number it can take up to 4 weeks to process a request, not 3-5 business days. I called customer service 2x and they could not assist. But they had no problem taking my money out of my account over a week ago. I DID have my info notarized at the bank with my driver's license and other forms of ID. I still had to send them a copy of my id's. Rethinking my decision, there is a thing called Melissa Data where you can verify owner of the property. Most frustrating experience ever. Still no phone call. Has been 3 business days when they said it would be 24 hours to return my call. PS. I have been living at the same address for 30 years. It is crazy that everyone wants your SS number, it should be against the law. Last time I checked if someone doesn't pay their bill you can just shut them off.

I inherited Frontier after AT&T sold their CT business to them. I only have internet as we have cable for TV and VOIP for phone. Service has been excellent. They were a little sketchy when they took over, but it has been smooth sailing since. Recently, I doubled my internet speed from 12 meg to 24 meg. The changeover was a snap and I now pay less for double speed.

5 months ago I contacted technical support to complain about upload/download speeds. I paid for high speed internet service (at least 6 mbps) and the highest test over several weeks was 2.61. I was told that was "good" and that I lived in a highly congested area (rural with a small town hub). After discussing and escalating to see if an upgrade to capacity would be done, I was told that the company did not wish to invest in the area. So, my explanation was that not only myself, but many customers were paying for something they were not receiving in the way of service. I asked only as a temporary compromise to pay for the lesser speed rating of 3 mbps since that was all I was getting ($19.99) and we agreed NOT to reduce my speed rate as compensation.

Ever since the Frontier switch I haven't been able to get consistent stable internet speeds. I'm lucky if I average 10mbps down. For the last week it's been 2mbps down. Three techs, no solutions. I'm switching to Charter just for internet.

I've had this service for two years. Two years I never knew when of have internet. Always a problem. I could set my clock/calendar to it. I've recently moved and transferred my service. I thought, yeah this time will be better... Been here two weeks and the service is the same. Constant disconnects and down for hours. I called in tonight because it's down... Again. They say, unplug the modem for thirty seconds as usual. This never helps. But this time they want me to call back in two hours for a service ticket. Come on meeeaaannn... I have school work to do! Once again I'm at a loss. Probably go sit at McDonalds at 1am to finish my work. Oh, but wait, you're late on the bill this month? Yeah, as long as you're late on the service... Thanks, thanks a lot.

Ok went online, order Frontier internet and DirecTV. Someone from Frontier came to my house unannounced to me and cut my underground phone line and ran one thought the tree. When I called and asked why they had no clue. Ok so then the modem show up in the mail - great. I take out of box, doesn't work. They said there is no connection. Ok. I go outside and fix the connection because their tech didn't even connect wires, so that's fixed. Try to plug in modem, don't work, call tech line and they kept me on the phone for 2 hr. Still don't work, I cancelled service. Then DirecTV comes out, tech check signal, digs hole, puts pole in, sets up dish, digs trench, runs wires, goes back to pole and finds he has no signal. Tech tells me he can't put DirecTV in because trees in the way. Oh did I mention I told the afternoon for from work for this?

I had Frontier installed in my house 2015-10-19. And the internet speeds are god awful. I contacted customer service. They cancelled my service, but were very, very ** rude. I normally don't swear as I am a teacher, but I am very pissed off about Frontier. Never get as a service for int, phone, cable, anything. It's kind of like being in ** hell. Have a wonderful day.

I decided to change my phone service from Frontier to another carrier. Frontier delayed releasing my number which I transferred for 10 days, despite saying it had done so. I spoke with representatives in three different states trying to get the number really released. Now I have received my last bill containing a $200 discontinuation fee, never mentioned in any of these conversations, never alluded to in any bill I received, and certainly when I began the service I never signed such a contract! The business number on the bill is busy, the website gives no information on contractual terms and conditions of service, and I expect that they anticipate that $200 isn't worth the bother of my fighting for my rights.

For a company with the word communication in their name they should be embarrassed. Communication: means of connection between people or places, in particular. No communication going on in this company at all. Worst company I have ever had to "communicate" with ever! You get off the phone and they have promised you everything will be straightened out and then nothing happens or they install your service onto the wrong address (in my case my neighbor). Huge disconnect between the people on the phone and the people actually performing the work. Too bad they are the only game in town in the area I need service.

I pay, what I think is a substantial amount of money for service that Frontier Communications promises and does not come close to providing me. It is like April Fool's everyday in my household because of Frontier. Thank you for nothing.

There was an accident on the road that took out one pole. Called to have service restored and was told it would be completed tomorrow. I called multiple times each day because no service truck came by. It has been a week and again tonight, I am told it will be tomorrow. I explained my dilemma of not having service and they promised again it would be tomorrow, always tomorrow when they know it will not be. They lied to me each time I called just to appease my concerns as opposed to the truth about when they would get to it. I have written communication of a refund for the time it was out. Will pursue if that does not happen, very dissatisfied with customer service of this company. Looking into alternate companies.

I had Dish Network. Your representative sold us a bundle of Directv, High-speed Internet, and phone with $100.00 gift card. I have email confirmation that I purchased these items and paid a deposit. One email that I received from Frontier is for service to be installed on October 24th. The Directv installer showed and installed Directv. When I called to see where the Frontier installer was I was told he was on his way. He never showed. Then on October 26th I called and was at first informed technician was en route and would be here before 4:00 p.m. I called back after 4:00 p.m. And was then told there were no ports available.

I moved and needed to change my service to a new address. They kept making one error after another. Each rep said the change will go through and it never did. The worst was yet to come. Instead of closing my old account, the rep created another account and so I was getting billed twice. Each time I called the rep said she put in for a refund and would call me if it got denied. She didn't. The second time I called the rep said the same, the refund was declined again and she didn't call either. The 3rd time I finally got a supervisor who coldly said it was my fault since I should have called months sooner to report the error.

Had numerous problems with constant disconnection, limited access and days without service at all. They gave me a date for repair and basically said that when it starts working that's when you know they was there. Called day they said it would be fixed and course it wasn't and their response was 3 days more out. They don't offer or even try make up difference of money for service you pay for and don't get. Been with them for years and absolutely fed up with their nonservice and big inconvenience and stress they have put on my family and me... example bad grades because child couldn't turn in school papers to me missing out on business!!! Would never recommend them only plus they have this bundled with Dish and they are awesome! Had to give one star even though I would prefer a minus button or dislike.