eFax Reviews

The more that 200 people who took the time to complain about the deceptive billing practices of Consensus Cloud Solutions, Inc. (eFax) should have been mentioned here. For individuals or small businesses interested in efficient ways to send faxes, they need to know that efax charges by the minute - not the page. So, if you purchase a certain number of pages - say 250 - you may only be able to send or receive 50 before the company, without notice, charges you for additional "pages" even though what they mean is minutes. Their website is cleverly deceptive, in an attempt to brag that each page only takes one minute, what they are trying to say is that each page IS one minute.

I cancelled in October, they claim that I didn't. Get charged, call them to ask for refund, they refuse to do so. The money didn't fully process, now I have to go through the bank hoops to get my money back. Horrible company. I would not use them again. Plus the service sucks.

I absolutely despise this service. Only needed to send one fax, so I bought a one week trial. Went to cancel my subscription - the 'cancel' button was a dead link. clicked 'contact us'. another dead link. Emailed them a whole week before the subscription was due to renew that I wanted to cancel. Crickets. They didn't email back until after the free trial had elapsed, and they had already posted the charge to my account. Also threw a $6 late fee in there just to add insult to injury. Emailed them back and forth over a dozen times getting them to cancel, and they were incredibly unhelpful and rude. Eventually they just billed my card anyway, and I spent a month trying to dispute the transaction. I have never seen a more explicit case of fraud. Shame on everyone involved in this two-bit scam.

I am writing this review to warn all potential customers to avoid eFax at all costs. My experience has revealed a deeply problematic and systematic pattern of behavior that makes canceling a subscription effectively impossible. Despite three separate phone calls to their customer service line at (323) 817-3207 on July 9, August 6, and September 4 of 2025, my subscription remains active. Each time, I was assured by an agent that my cancellation would be processed "immediately." Yet, eFax continues to charge my credit card month after month.

I've been trying to cancel since the day I signed up. They suspended my account, yet still charge me. DO NOT give these crooks your credit card info cause they'll charge you until you close your credit card account.

I initially gave it 5 stars. But they changed their website and the nightmare started. Every few faxes it will say "FAX NOT SENT". Then I have to log onto the old website to get it to send. I do not have time to be making sure faxes go thru. I need a fax to go thru first time and not deal with missed faxes. They must have hired some guy with a mail order degree to "UPGRADE" the website. Now it is unreliable and ruined. Why did they mess with a site that was working great?

This company offers a free trial, but then makes it nearly impossible to cancel your account. I first tried to cancel via the app, which it said you could do but I could never find a link to cancel. Instead, it sent me in circles. Then I tried to cancel on the website, but it kept saying my password was wrong then wouldn't let me change it. It is obvious this company thrives on making people frustrated so they give up and don't cancel, eating the $20+ charge every month. Please learn from my mistake!

Impossible to cancel their service. The app crashes every time when you open your paid plan. The website wouldn't let me access the account information, I couldn't even reset my account password. I sent numerous emails to customer support who didn't read the email and sent a generic response telling me how to cancel - which I couldn't do because of the app and website malfunctioning. I never got a response from a human who read my email. Clearly set up to be impossible to cancel and force charges on your credit card without permission.

You can't see when faxes are in progress so you don't know if they failed or even were initiated. You get charged per second that it takes to send the faxes and you don't know what the charge is until after it goes through or fails. You get charged per page and second regardless of if it fails or goes through. There's no leniency on this and this is NOT explained properly in the sign up emails (they only bring it up at the agreement linked to at the bottom of the home page and even this doesn't fully explain it). There are plenty of other services with much less shady practices and much better UI.

DO NOT USE eFAX! There are many other good services so avoid this company. I cancelled my service after realizing their basic service didn't allow very many faxes per month. I cancelled the same day, immediately after purchasing and trying to fax. Unfortunately, I didn't save the cancellation email. Fast forward three months, I realized that this company was still charging me monthly subscription fees. I cancelled again and filed a complaint with my credit card, unfortunately I didn't save the original cancellation email which by then had been emptied from Gmail, so I didn't get my money back.