eFax

I signed up for eFax and according to their advertisement they have a free trial. I realized that it wasn't going to work for me so I cancelled in the trial period. Only did one fax. I noticed on my bank statement that I got charged immediately after signing up. I waited for another statement thinking that they will refund it since I cancelled in time within the trial period. Since there hasn't been any refunds I contacted them via chat. Just don't have the time for phone calls.

1. As far as the faxes themselves go, I had no problem at all. Received and sent just fine. 2. Customer service is horrible. Cannot understand half of the reps. Sending overseas is one thing, but most reps' English is awful and they cannot follow what you are saying. 3. Online Chat? Don't even try it. They transfer you from one person to another and after stating your problem you keep getting "Hello, my name is John Doe, can I be of service to you". Really? Third person. 4. BILLING: Auto-billing, cannot change that, get hit with $129+ on your credit card. Good luck if you try to get it reversed. If your credit card doesn't go through, you are immediately hit with late charges. This could be a very good company if they would do away with auto-billing - total scam, and if they would get reps that speak CLEAR English and understand what the heck you are trying to say. STAY AWAY... FIND ANOTHER FAX COMPANY.

I joined eFax on 12/2/19 with a free trial. I attempted to send a fax 5 times without success. Each failure had an associated message: Unfortunately, because your email address is not registered with a paid eFax account, your fax transmission did not go through. I called tech support at eFax and was "disconnected" multiple times. I then called to cancel my subscription. The agent at eFax said there was a technical issue that might get resolved in the next few hours. I indicated I wanted to cancel my account. After three attempts by the agent to keep me as a customer with reduced costs and with an extended trial, I informed the agent that I was tired of getting new offers when I just wanted to cancel. Eventually my account was closed.

I signed up for a free trial. Everything went well. I needed to fax some information to my doctor. So, I did that, and on the same day, I canceled the free trial. I don't have any complaints. The faxes went through successfully, and when I wanted to cancel the trial, I chatted with customer support and they canceled the trial for me, sending me an email afterward to confirm the cancellation.

This company doesn't deserve any stars. I signed up no problem but when it came time to cancel it was an absolute nightmare! I was billed for 3 years of service that I didn't use. I had proof of cancellation but was told no refund because I emailed my request to cancel to the wrong company department. I would have expected a reputable company to forward it to the proper department or email back to let me know of the mistake. It has cost my company over $400 CDN over 3 years. They kept my credit card info and just continued to bill me each year, ignoring my requests to cancel the service and without my permission.

Originally, I had a fax subscription with Fax8 -- a HIPAA compliant web-based fax service, annual fee $56, and I was allowed to send/receive 1,000 fax per month. In May 2017, eFax took over my subscription from Fax87 and I assumed eFax was comparable to Fax87. I was WRONG. My eFax Plus subscription was not not HIPAA compliant, the annual fee cost $203, and was only able to send/receive 300 fax per month. In addition, I never received an annual notice for the eFax subscription payment. I looked at my account setting and it was Default set to not receive payment notice via USPS or email. I would never agree to not getting a notice for annual payment.

Beware!!! They are the worst ripoff company I have ever dealt with! eFax ripped me off really bad!! None of my fax attempts ever went through over the course of 6 attempts over the course of 3 weeks!!!! I thought maybe the fax machine was not working or turned off. It was a government fax number though so it should've been. I even called the dept and asked them whether their fax number was working properly or not. They told me that of course their number was properly working. They said they have been getting faxes come through without any problems or complaints from anyone!

I have used this company for the past 3 years but no longer need this service, as I tried to cancel and have my full year's worth of service refunded $50.00. I was told I could not receive even a partial credit. I have tried to have my credit card on file removed once again not an option. I will now have to call my credit card company and have a chargeback issued, more time I do not have to spend on a simple process. So advice shop for a more user-friendly company!!

Garbage customer service. They will overbill you hitting your credit cards for no reason and will not approve a refund, Jason a supervisor, no one to talk to, total scam. Stay away! Who needs fax either way. GOOD LUCK lol...

This is a scam trial. They set up auto draft and when you try to cancel you are sent an email to call as services cannot be cancelled via online. When you call they try to give free months and extend services. Company policy is no refunds so you are just out of luck until you call. Can't recommend such a company that is on a money grab.