eFax

They helped me by email very quickly. I had a question and they replied right away and were very kind. Their website is easy to use and setup was super fast. I set this up to receive a fax since I don't have a fax machine. Would definitely recommend.

Representative Nicoleta L was able to listen to my issue and resolve quickly, and my account. She was able to do all this while I waited patiently over the phone. Customer Service Advisor - Consensus had a very short hold time. She did a great job.

Eveldina is professional, kind, and it has been a pleasure to talk to her! I like the way she took the time to explain the products. Her patience to listen the client needs it has been notice. I just want to leave here a comment so the customers satisfaction does not pass unnoticeable! Thank you Eveldina and have a great day!

I was expecting a fax and checked my account to see if it had come in. I found that my account was suspended, but I hadn't recalled getting any notices. I called CS and got the Ireland help desk. We could barely hear each other at first, and I thought, "Oh boy....this isn't going to go well." But I got Stefan P. Multilingual Customer Service Advisor, Consensus Cloud Solutions.

I call for a billing problem and I speak currently french because I come from Québec (Canada) and I have problem to understand people who speak faster in english. The first customer prepose have a bad accent and speak very fast and after I ask him to speak slowly, he prefer to transfer me to an other customer preposee.

CONSUMERS, BE AWARE!!!! For the past 24 months, the faxing service that we signed up for and agreed to pay $19.99USD per month has cost us over $300USD per month. When signed up after the free trial, we chose the $16.99USD per month. Still, we were contacted by their sales team using terms such as "limited time offer" and "HIPAA COMPLIANT Service" to pressure us to the more expensive package. Yet a few months later, we found out there is no package that would be "Unlimited," nor does the company offer it for a "LIMITED TIME" despite the evident change in subscription from $16.99 to $19.99, the company denied ever knowing or offering such service.

Nicoletta was very very patient and very helpful in getting my questions answered and problems solved. There were issues with the email being verified when I signed up for the free trial, but she guided me through it.

Canceled during trial, and in January and it's April and yesterday another charge even more than originally was quoted from you hit my account, bunch of scamming thieves, California is where you belong!!

I needed a fax service for two faxes in 2021. I didn't cancel before the end of the trail so I ended up paying which I acknowledge was my fault. I only set up one account. However mysteriously there were two accounts under my name opened at the same time. I only discovered this when I saw that I was continuing to be charged for a service I believed to be canceled in December. I contacted customer service and that's when I learned of the other account.

I signed up for eFax so I can work from home and have access to remote faxes for communicating with the doctor offices. I was offered free trial for 30 days and won't be bill until 30 days. When I checked my bill within 2 weeks, I was charged $10 every other day for using this. I called the CS and they told me it was correct and I went over using the eFax. I explained that I should never be charge since I was under the trial period. I asked for the management and they told me they will have management contact me after taking my info but never heard back from them. I have been charged over $139 within 2 months. I want my money back and they refused to communicate with me. Now, I want to cancel the service and for a full refund for false advertisement and for unauthorizing charges.