eFax

I call for a billing problem and I speak currently french because I come from Québec (Canada) and I have problem to understand people who speak faster in english. The first customer prepose have a bad accent and speak very fast and after I ask him to speak slowly, he prefer to transfer me to an other customer preposee.

Very happy with the service, I truly recommend it! I called the customer service few days ago because I had some issues with my fax number and the customer service representative solved the issues very fast.

I had an issue logging into my account. The agent was very friendly and helpful and sorted my issue quickly. I Would recommend this Company for your Fax Solution, easy to manage your faxes online and assistance is there when needed.

I don't usually write reviews, especially for a positive experience, but I am so happy with the service I just received from eFax. I was dreading making the call, but the team was able to help with my question so quickly! Happy I did so. :)

We are using eFax services for more than 5 years now - it's quite easy to use and very helpful. Contacted efax today for some minor changes. John was very helpful and easy to communicate with. highly recommended!

I completed the subscription form, but then changed my mind about subscribing immediately (because of conditions that were disclosed only at the end of the process). I never used the service. I wrote to them the same day, and several times after that, to request closure of the account and a refund. They closed the account after several months and never refunded the 13.20 that I paid for nothing. These policies are not up to normal business standards. I would avoid this company in the future.

This company advertises their data sheets for their eFax security https://go.efaxcorporate.com/online-fax-to-email-for-business?leadSource=Search&leadType=Adwords&sourceURL=Google&campaign=14184251189&nw=g&geo=21143&device=c&adgroup=125770787499&kk=efax%20corporate&mt=p&pos=&place=&gclid=Cj0KCQjw7MGJBhD-ARIsAMZ0eetpHLNBPKvQAbXfx3llhg5Rul3Z3LJtE8sWefwutOMrCCQaCtvk3wkaAueDEALw_wcB.

I cancelled my service in 2019 (see partial chat thread below to validate). They charged my card in 2020 but unfortunately I did not notice it. They charged again in 2021 and I noticed it. On 7/28/21 I spoke to Eda reference # **. She followed up via email on 7/27/21 (see below) saying they couldn't find any record of my account and to dispute the charge. I disputed the charge with AmEx and AmEx responded by saying efax / J2 denied my account was cancelled. I suggest not using their service because if you ever need to cancel you may find yourself in a bind. They owe me $169.50 from 2020 (too late to dispute charge) and $169.50 for 2021.

Tried this service once, but then I could not access my account, login does not work, the password won't reset, and generally rejects any attempts to get past the login. This is scary, considering they have my PII and credit card information and permission to charge. I decided to cancel it, so I called and, surprisingly, my call was answered quickly by a human, and a very professional rep, who promptly took care of my request to cancel my account. However, I have not received a confirmation of cancellation, and generally feel this request has never reached a resolution, especially considering numerous reviews I've seen here from customers unable to get their subscriptions canceled. I also tried online support, but no reply there.

We started out using Efax services as an individual account. Then we migrated to a corporate account. Efax failed to merge the two account and kept billing us for both accounts monthly. When we contacted Efax, they said we were supposed to send a specific email instructing them to cancel the individual account; although we told them this verbally while setting up the account. So, we sent the email confirming we wanted to cancel the individual account. Guess what? They still billed us for both monthly for subsequent months.