eFax Reviews

I started an EFax 7-Day trial & could never get into it because of problems with my account/password sync. Sent several support requests about the problem, but EFax kept sending a reset email that didn't solve the problem. The next day, I sent eFax a message to cancel. A week or two later, I was billed $49.99. Disputed with my credit card 2x and EFax rejected the refund. They are crooks. eFAX Customer Support is useless.

Terrible customer service. They charged my account for one month when I cancelled the service during the trial period, because they couldn't send the fax to the numbers that I tried. Contacted the customer service multiple times and asked for refund, but they pushed back multiple times, to take care of it, and now the time for disputing through credit card is over, and they don't care about it. It's a bait and switch scam service. Customer service is rude and unhelpful.

Please watch out for eFax predatory service and lemon service. Attached is the quality of fax I have received since when I first signed up for this service in Dec 2024. They made me sign a 3 year contract with false promise of quality such as scrambled pages, overlapping content, and also email faxes that don't contain origination. I lost my client thanks to their service since they said the client must change their fax machine. I switched over immediate to pure email where client directly sends me email instead of fax as eFax didn't work. I told eFax it is not working for me and insisted that they cancel the lemon service contract. They refused and insisted I pay $400/mo for 3 months with hardly any usage. They want me to test with other machines but never address the issue I had.

Canceled immediately, only to find still get outrageous bill for first month! They highlight you can cancel anytime, but bury the fact you still pay after canceling.

Paid for plus to use once. Never hit my limit but was charged excessively for every single page faxed (most of which failed). Charged over $17 for a single page that failed. Buyer beware.

Scam service. Charges by the minute. Not the pages. They say you get 150 pages but that's eaten up by the minutes. No stopping a text if it isn't able to get through, so a fax of 5 pages gets sent 3 times to continue trying to send and I got hit with over 72 minutes of time. Why does it take 28 minutes to send a fax??? Charged me $16.95/mo plus $10 every time I faxed saying I was over the limits. After a huge dispute, they said they refunded me and put pages back in my account but that got eaten up sending the same fax over and over to different numbers of a company that just took over 72 minutes to complete. This company is a scam. Please look elsewhere. Simply awful!!!!

Naively, I assumed I would receive a monthly billing statement in my email, even though I had set up automatic billing. This seems like standard business practice. You DO NOT. So don't forget about this charge and don't forget to copy and paste your billing charges from their website for your taxes if you run a business!!! Their customer service group is out of the US and will NOT credit you. I had worked with another efax company a few years back; I had just been charged the monthly fee when I wanted to end my service, and they credited me no problem. I felt this was good customer service, since I had paid them for their service for several months. This company--nope. My bad, but eFAX SUCKS.

The more that 200 people who took the time to complain about the deceptive billing practices of Consensus Cloud Solutions, Inc. (eFax) should have been mentioned here. For individuals or small businesses interested in efficient ways to send faxes, they need to know that efax charges by the minute - not the page. So, if you purchase a certain number of pages - say 250 - you may only be able to send or receive 50 before the company, without notice, charges you for additional "pages" even though what they mean is minutes. Their website is cleverly deceptive, in an attempt to brag that each page only takes one minute, what they are trying to say is that each page IS one minute.

I cancelled in October, they claim that I didn't. Get charged, call them to ask for refund, they refuse to do so. The money didn't fully process, now I have to go through the bank hoops to get my money back. Horrible company. I would not use them again. Plus the service sucks.

I absolutely despise this service. Only needed to send one fax, so I bought a one week trial. Went to cancel my subscription - the 'cancel' button was a dead link. clicked 'contact us'. another dead link. Emailed them a whole week before the subscription was due to renew that I wanted to cancel. Crickets. They didn't email back until after the free trial had elapsed, and they had already posted the charge to my account. Also threw a $6 late fee in there just to add insult to injury. Emailed them back and forth over a dozen times getting them to cancel, and they were incredibly unhelpful and rude. Eventually they just billed my card anyway, and I spent a month trying to dispute the transaction. I have never seen a more explicit case of fraud. Shame on everyone involved in this two-bit scam.