eFax

Excellent service from Marijana S. at eFax Customer Service. I wanted to cancel my fax number as I no longer need it. Offered one month free plus v reasonable price for a whole year if I stayed, but I declined. No pressure sales, just polite acceptance, contract cancelled immediately. Will certainly use them again.

About Lia D., Customer Service Advisor @ eFax: fast, efficient, extremely kind and friendly. Don't let her go! He solved all my problems, as the eFax slogan says: "...in 2 minutes!" If the rest of the services work the same, I have done a wonderful deal. BRAVO!

I called in to close my account (due to business needs) and the staff was very courteous about it and made the entire experience smooth without any hassles. The staff were considerate enough to inquire if the closure is due to any specific aspect they fell short on which was not the case. A big shout out to the support team!!

The service itself works great, multiple options where you can fax from (email, app, website etc), the only catch for me is my fax volume which is low. No option to downgrade to a low plan (hence why I am giving 4 and not 5), the entry level gives 150/150 in and out, drop the zero off both if these and that's what I need, I only need about 20 a month but still need to pay same rate which is a shame. Besides my rant on cost I still need it and the value of faxes I receive are needed and worth the cost, the support staff are very nice and helpful and in my experience I've never had issues calling and getting through, emails usually answered within a few days.

I signed up for a free trial. Everything went well. I needed to fax some information to my doctor. So, I did that, and on the same day, I canceled the free trial. I don't have any complaints. The faxes went through successfully, and when I wanted to cancel the trial, I chatted with customer support and they canceled the trial for me, sending me an email afterward to confirm the cancellation.

I spoke with Lia this morning and the experience was fantastic. She was extremely professional, incredibly helpful in understanding the issue and was immediately on top of resolving the issue. All this was done while being extremely nice, courteous and professional throughout. Was an excellent customer service experience and Lia was fantastic.

Don't deal with this company, they take your credit card details and then are uncontactable if you wish to cancel the contract, is that legal? I have waited on hold for extended periods of time listening to the world's most irritating recorded message with no answer, left a phone message and received no answer, sent a chat message and received no answer. Email messages are not permitted due to "security reasons" (security of their income maybe?). Money for nothing....

I reached out to the support team to clean up our account after a previous co-worker who handled the account retired. Bella was prompt and very helpful. The adjustments were easy to make with her assistance. I am very pleased with the outcome and also happy with the amount we pay for the service we received.

I am extremely satisfied with the service I received from e-fax. Prompt, Efficient and world class. I had an issue which was looked into, the support service was able to contact and provide different solutions which worked.

I phoned customer service to close my eFax account as it was rarely used. I was offered a low-cost way to maintain my efax number and that will work well for me. John was very efficient and courteous.