eFax Reviews

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About eFax

eFax allows customers to send and receive faxes by email. Recipients receive faxes as a PDF in their inbox, allowing them to sign with a finger or add their electronic signature. With eFax mobile apps, customers can send, receive, access and sign documents on their phones or tablets. If you need additional security, eFax can store faxes in an encrypted folder that you can access and download.

Featured Reviews

Dublin, Other
Verified purchase
I have been using this service for a few years and it made my life much easier I can say. The support team is amazing, gives you very fast resolution all the time and they are all...

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Romford, Other
Verified purchase
We have used eFax for over 10years. The service is reliable versatile and above all the customer service is fantastic. The web interface and the mobile App make it extremely flexi...

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What is eFax?

eFax is a company that offers online fax services with no fax machine required. eFax is wireless and lets you send and receive faxes from anywhere. You can do this using a computer, email, the eFax app or the eFax messenger system. Customers can choose their own local, international or toll-free fax number.

eFax also offers electronic signatures, file sharing, unlimited third-party cloud storage and an enhanced security option. The free app is available for desktop and mobile.

The company offers two plans to choose from. The eFax Plus plan lets you send 150 pages and receive 150 pages per month, while the eFax Pro plan increases to 200 pages each. The plans don’t allow you to combine the number of pages that go in or out, however — you’re limited to 200 sent faxes even if you don’t receive any.

How does eFax work?

Using eFax to send and receive faxes is a fairly simple process. To send a fax by email, you compose an email and address it to the recipient’s fax number, followed by the eFax email suffix. You can attach up to 10 files to the email. Finally, hit “send” and your fax will be delivered.

If you’re sending from a computer, go to the eFax website login page. Enter the recipient’s address, fill in the fax information and attach up to 10 files. Once finished, click “send” and the recipient will receive it as a normal fax. The process is the same for sending from the mobile app.

To receive a fax, just log in to your app or eFax account. Click on “inbox” for your mobile app or “view faxes” on your eFax portal. Tap or click your received faxes to view them.

eFax pricing

eFax has two plans for customers to choose from. The eFax Plus plan and eFax Pro plan both have the option of monthly or yearly billing. At the time of publishing, the plans cost:

  • eFax Plus: $16.99 monthly, or $169.56 annually ($14.13 a month)
  • eFax Pro: $19.99 monthly, or $199.56 billed annually ($16.63 a month)

If you choose the annual option, you receive two months free. Both plans have a $10 setup fee. If you send or receive more than your monthly allotted pages, each additional fax will be 10 cents per page. eFax offers a 14-day trial If you’re not sure which plan works better for you.

eFax FAQ

Does eFax really work?

eFax does work. It offers users incoming and outgoing fax options and can be used anywhere.

How long does eFax take to send?

The entire process usually takes less than two minutes for a single page fax. Dialing the number takes between 30 and 90 seconds, and the fax will take about 30 to 45 seconds per page to transmit.

Can you send an eFax to a fax machine?

You can send an eFax to a fax machine. eFax numbers work just like fax machine numbers, so you can send to and receive from a fax machine.

Can you send an eFax to a cell phone?

You can send an eFax to a cell phone. The cell phone will need the free eFax app to receive your fax.

Is eFax legit?

eFax is safe to use, especially in comparison to a regular fax machine. Instead of your information sitting on a fax machine for anyone to see, eFax files go to your personal inbox. eFax also offers enhanced security encryption that sends an email with a URL that logs you in with a TLS connection. You can then log in to view your fax. Enhanced security doesn’t cost extra, but you need to contact customer service to activate it. Overall, eFax is a safe and simple alternative to a regular fax machine.

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eFax Reviews

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    Page 1 Reviews 0 - 10
    Sales & Marketing

    Reviewed May 13, 2025

    Can't even fax after paying 5.00 for the first month. I guess that's you paying for them to sell your data and not deliver a service, they give you a number you can't even use and then you can't get ahold of anyone, typical of today's companies, scam, scam, scam.

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    Reviewed April 30, 2025

    If I could leave zero stars I would. I’ve not been able to speak to a warm body about my account. When I did finally get someone they transferred me back into the automated system. I’ve been charged for an “account” from February - April and have NOT been able to send a successful fax, NOT receive technical support, NOT received customer support, nor speak to anyone to cancel the account. It’s an endless loop of nothing! I don’t believe this is a legitimate company! I advise any and everyone to avoid it at all costs!

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    eFax
    Response from eFax

    Hello T, we would be happy to assist you in reviewing your account. Please message us at socialsupport@efax.com with your account details or reach out to us at 8008787151 for further assistance. Alternatively, you can follow the cancellation instructions located on this link: https://www.efax.com/cancel ^RA

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      Customer ServiceSales & Marketing

      Reviewed April 28, 2025

      This company is a scam, I have been trying to cancelled by email since 5 months a go, and they have not reply and keep charging me. I have not used the service, but keep receiving bills for over $23 monthly. The only way I've been able to receive my money back has been though my bank. This company is the worse scam, they don't answer the phone, and/or email. 0 ways to get in contact with them.

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      eFax
      Response from eFax

      Hello O, if you have not reached out to our Phone or Chat support, please feel free to reach out to us at socialsupport@efax.com and we would be happy to assist you in reviewing your account. If accounts under our service remains active, it will be subject to its monthly subscription fees to the card placed on the account. ^RA

      Customer ServiceContract & TermsSales & MarketingPriceStaff

      Reviewed April 16, 2025

      Never—I repeat, never—use this company! This is a complete and 100% scam. They offer a "free month" or charge a small initial fee, but then, without any notifications or reminders, unlike what reputable companies do, they quietly charge your card. Yes, I admit—it’s my fault that I forgot. But could you have at least notified me before charging my account? Or was that left out on purpose? As soon as the charge went through, I immediately submitted a cancellation and refund request, since I haven’t been using the service for a long time. No one responded.

      When I finally got in touch directly, I was answered by someone named Mathew B, who was extremely unfriendly and dismissive. He simply told me they wouldn’t refund anything—even knowing I hadn’t used the service, even though I reached out right after the charge. They don’t care. They just keep pointing to the terms and conditions you agreed to when registering. So draw your own conclusions. In my opinion, this entire system is designed intentionally this way. Because reputable companies offer refunds without question—especially when it’s clear the service wasn’t used. Here, all you get is rudeness and excuses. I strongly advise against using them. It’s honestly shocking that a company like this is still allowed to operate.

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      eFax
      Response from eFax

      Hello Павел. Our service is automated and automatically renews as stated during sign-up and on the welcome letter sent after your initial sign-up. If you have not reached out to our Phone or Chat support, please feel free to reach out to us at socialsupport@efax.com, and we would be happy to assist you in reviewing your account. ^RA

      Profile pic of the author.
      Contract & TermsStaff

      Reviewed April 5, 2025

      If I could leave less stars for this company I would. They have been double charging my company for months and their reps even agreed to refunding our money. No refund was ever completed. Then rep Christina emailed me stating her "manager" refuses to refund us unless we sign a 12 month agreement. This is extortion. We want to cancel our account and port our number to another company. This company is not ethical and shows no integrity to their customers. It is unfortunate because we are a small business and this can be very detrimental to business in the long run. I have asked multiple times for a resolution.

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      eFax
      Response from eFax

      Hello Donna. If you have signed up directly from our website by going to this link: https://www.efax.com/pricing, we do not require new users to sign a contract as we offer a subscription service. Otherwise, please do not hesitate to reach out to our customer support via 8008787151 or message us at socialsupport@efax.com with your fax number, and we would be happy to assist you in reviewing your consumer account under www.efax.com. ^RA

      Customer ServicePriceStaff

      Reviewed March 11, 2025

      I opened an account to send a few faxes, I contacted them to cancel the account and get a credit for additional charges that were not in line with my account, they only credited me the charges back and did not cancel my account, it resumed charges a couple months later. they count on you not realizing you are being charged $5 a month so they keep money coming in. The customer service rep said they have no record of my cancelation request, only the credit request. I have the initial email requesting the cancelation of the service, they chose not to keep that portion of the chat.

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      eFax
      Response from eFax

      Hello Taunya. This is not the experience that we wish you to have. Our services are streamlined, and cancellation can be made at any time by logging in to your account via our website login or by reaching out to our Phone or Chat support. If you require further assistance, please feel free to message us at socialsupport@efax.com and we would be happy to assist you in reviewing your account. ^RA

      Customer ServicePriceStaff

      Reviewed Jan. 28, 2025

      The original offer of $5 is very misleading. You think you will be paying $5 a month for the service, but then they start charging you almost $20 a month with no email notification of the change in the billing amount or even when the charge will be made to your account. When I looked for the information to contact them, I got a very snarky representative who argued that this is what I signed up for. However, as I asserted that my understanding was for $5 a month and have not used the service since my original fax, I was met with...well it says it on our website. No, this was NOT evident on the site when I signed up, nor was it reiterated at each billing cycle. Steer clear of giving these people your bank information. They will rob you. If I could give eFax 0 stars I would.

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      eFax
      Response from eFax

      Hello Michelle, we are sorry to hear that you feel this way. Our limited promotions will provide you with information on the current allocated pages of the rate plan advertised and if you have exceeded the allocated pages due to excessive usage, usage fees may apply. If you have not reached out to our 24/7 Phone or Chat support, please do not hesitate to message us at socialsupport@efax.com and we would be happy to assist you in reviewing your account. ^RA

      Reliability

      Reviewed Jan. 7, 2025

      Don't use eFax! I can't stress this enough. It is virtually impossible to cancel your account. I THOUGHT that I canceled my trial, but they have been charging me for the past 2 months anyway. My password doesn't work when I try to log in to my account, and I have had to repeatedly change the password. Then my account gets locked because of the login attempts. I have sent 4 requests for cancelation but have not had any success. I have tried the online request as well as the phone number.

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      eFax
      Response from eFax

      Hello Solonar. This is not the experience that we wish you to have. If you have not reached out to our 24/7 Phone or Chat support, please feel free to message us at socialsupport@efax.com and we would be happy to assist you in reviewing your account. ^RA

      Customer Service

      Reviewed Oct. 21, 2024

      This company was good. Then they changed their faxing format and it is a nightmare. Customer service is non-existent. Although, I can't be for certain. After waiting for 5 minutes in an endless loop of elevator music I gave up. I would love to change companies but my efax number is with them. If I can port the number I will be changing companies.

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      eFax
      Response from eFax

      Hello De-Stress. This is not the experience that we wish you to have. We do have 24/7 Phone and Chat support available directly on our website at https://www.efax.com/ and should you require further assistance, you can also message us at socialsupport@efax.com and we would be happy to assist! ^RA

      Customer Service

      Reviewed Sept. 27, 2024

      This company must have changed hands because for the past 1+ year, both the re-designed platform AND the customer service are highly lacking. They need to bring back the efficient old platform and train the new people on basic customer skills. And if they do, I will return and update my review to a 5-star. Thank you,

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      eFax
      Response from eFax

      Hello Alicia, this is not the experience that we wish you to have. Our service still provides access to the legacy website by going to the Gear Icon on the top left corner of the login site and clicking on the "Return to Old Website" option. Should you require further assistance, please do not hesitate to message us at socialsupport@efax.com and we would be happy to assist you further. ^RA

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      eFax Company Information

      Company Name:
      eFax
      Country:
      United States
      Website:
      en.efax.com