eFax

Great service! Very helpful in what I needed to have done for my business! The call was very quick. Only took about 20 minutes out of my day! Efax is a great faxing company, makes my life 1000 times faster!! Thank you so much for everything for helping my business!

I called the Customer Services Department of eFax, the gentleman that answered my call was very polite and knowledgeable. His name was John **. Once I had informed him of the issue, he immediately dealt with it in a professional matter. In addition, he informed me a different service that was available to me of which I was not aware of at the time. Brilliant Customer Services. Keep up the excellent service eFax.

The service itself works great, multiple options where you can fax from (email, app, website etc), the only catch for me is my fax volume which is low. No option to downgrade to a low plan (hence why I am giving 4 and not 5), the entry level gives 150/150 in and out, drop the zero off both if these and that's what I need, I only need about 20 a month but still need to pay same rate which is a shame. Besides my rant on cost I still need it and the value of faxes I receive are needed and worth the cost, the support staff are very nice and helpful and in my experience I've never had issues calling and getting through, emails usually answered within a few days.

I signed up for a free trial. Everything went well. I needed to fax some information to my doctor. So, I did that, and on the same day, I canceled the free trial. I don't have any complaints. The faxes went through successfully, and when I wanted to cancel the trial, I chatted with customer support and they canceled the trial for me, sending me an email afterward to confirm the cancellation.

I was deeply grateful to eFax's customer service representative for making it easy to obtain a refund for services I did use. I expected there would be a lot of hassle, but this was not the case. My full refund was credited to me within 48 hours of contacting them.

We have had multiple billing issues with Efax, we switched to the cooperate account for HIPPA reasons. I was quoted for a plan that I have now found out does not exist. I have reached out to our representative multiple times with no luck, I then went above her and reached out to both of her supervisors multiple. Still NO response. They sure are taking payments every month but cannot give me any answers or contact me back.

This company does not tell you the full details when you join yet they provide false information. It tells you that you have a certain number of pages but they charge $.10 per MINUTE it takes it to go through. I only found that out after sending 32 of 150 pages I was told I had but for a charge on my bank card. When I called, they told me I exceeded the amount of pages due to the time it took for my fax to be submitted. Of course it took longer than a normal fax because that is how they make their money. I will never use them again and I am now untrusting of these types of places. Do not give them your info or else they will find a way to charge you.

Called the Customer Service number. No long waiting in the queue. Explained my issue to the agent. The response was Competent, friendly and quick. An written email feedback was provided by the agent. Problem solved.

I signed up for absolutely NOTHING except a free trial. They started taking money from me despite me telling them IMMEDIATELY by return email that I didn't want their service weeks before they took the payment. I have written to them dozens of times, to all their addresses. They keep trying to take more money from me, they refuse point blank to shut my account and keep trying to force me to phone them despite being well aware that I want absolutely nothing to do with them. I have had my bank block them and written to them telling them I have now sought legal advice and that they are harassing me. I wish I had never heard of them.

Horrible Customer Service experience through chat. It was clearly communicated that I would not like to continue service, however the rep continued to try to upsell me 3 or more times (as I'm sure is their job). I dealt with a service tech labelled as "J**". Instead of continuing to help resolve my situation in a way that I believe would have been beneficial to both sides, they disconnected the chat within about 30 seconds of their last response after realizing they could not upsell me. (I'd written about 4 sentences and was about to send.)