eFax

Nicoleta L. has always been very helpful! Whenever an assist is needed she responds and provides the solution very quickly and efficiently. She also gives a very positive impression to refer back to her whenever an issue is faced.

They helped me by email very quickly. I had a question and they replied right away and were very kind. Their website is easy to use and setup was super fast. I set this up to receive a fax since I don't have a fax machine. Would definitely recommend.

Representative Nicoleta L was able to listen to my issue and resolve quickly, and my account. She was able to do all this while I waited patiently over the phone. Customer Service Advisor - Consensus had a very short hold time. She did a great job.

Eveldina is professional, kind, and it has been a pleasure to talk to her! I like the way she took the time to explain the products. Her patience to listen the client needs it has been notice. I just want to leave here a comment so the customers satisfaction does not pass unnoticeable! Thank you Eveldina and have a great day!

I was expecting a fax and checked my account to see if it had come in. I found that my account was suspended, but I hadn't recalled getting any notices. I called CS and got the Ireland help desk. We could barely hear each other at first, and I thought, "Oh boy....this isn't going to go well." But I got Stefan P. Multilingual Customer Service Advisor, Consensus Cloud Solutions.

I'm very disappointed. I was on the unlimited plan for 5 months. During that time I only used the service once. When I tried to cancel my plan they offered me a deal for $5 for 10 pages which I thought was good since I didn't fax often. I allegedly was credited for that past month and had a credit on my account. I faxed 10 pages to 2 separate companies and 1 page to another. My card was charged $10 on top of the credit that was supposedly on my account and now every day they are trying to pull out $10 off my card I had to disable my card. I spoke to customer service 3 times and was told that I wouldn't have a bill till March which would be a partial payment.

eFax is a very good way to handle fax in today's business world. eFax was very easy to manage. When I no longer needed fax, I cancelled the service. But they continued to bill me after I cancelled. I had autopay set up so I didn't see that my card was being charged every month until I started working on taxes.

Ever since Telus sold their fax system to this company, sending fax has been a nightmare. I have had to change my password so many times because "your password has expired" like really? A 25 multi-digit, letter and symbol password expires? And as if someone else would want to log in and waste hours of their time trying to send a 2-page fax locally. I can't wait to not renew this subscription. I have tried everything and still I get a pop-up saying "General Error" and then an email saying "Unsuccessful". Is it really that difficult to write a software program that sends a fax and is easy to use? I guess so. I will now plug the phone line into my fax scan photocopier and send the fax the old fashioned way.

Asked my doctor to send my blood test results to my eFax account. Found out after this that eFax cancelled my account and all free accounts with no notice. Now some stranger has my personally identifiable health information. Hard to believe a business would do this. Would not recommend nor would I ever give them one dime of my money.

Our law firm recently implemented a new case management system and it was recommended we transition to eFax. The frustrations we've had are unlimited. We're still receiving charges in November 2 for an account that closed in August. Customer service does not communicate promptly or professionally. The initial porting was "successful" but they didn't have the right email address, so we were without faxing services for three days while I tracked down the issue. Porting took several weeks longer than we were initial told. We were charged to port our number to eFax and back to our law firm after we canceled. We did not agree with the charges per page and had to fight them each month to provide accurate billing. I finally canceled my account in August, and I'm still receiving monthly bills for issues. I cannot express how much I distrust eFax.