eFax

Nicoleta L. has always been very helpful! Whenever an assist is needed she responds and provides the solution very quickly and efficiently. She also gives a very positive impression to refer back to her whenever an issue is faced.

They helped me by email very quickly. I had a question and they replied right away and were very kind. Their website is easy to use and setup was super fast. I set this up to receive a fax since I don't have a fax machine. Would definitely recommend.

Representative Nicoleta L was able to listen to my issue and resolve quickly, and my account. She was able to do all this while I waited patiently over the phone. Customer Service Advisor - Consensus had a very short hold time. She did a great job.

Eveldina is professional, kind, and it has been a pleasure to talk to her! I like the way she took the time to explain the products. Her patience to listen the client needs it has been notice. I just want to leave here a comment so the customers satisfaction does not pass unnoticeable! Thank you Eveldina and have a great day!

I was expecting a fax and checked my account to see if it had come in. I found that my account was suspended, but I hadn't recalled getting any notices. I called CS and got the Ireland help desk. We could barely hear each other at first, and I thought, "Oh boy....this isn't going to go well." But I got Stefan P. Multilingual Customer Service Advisor, Consensus Cloud Solutions.

I would certainly be very wary of signing up to eFax especially with an annual account. They never send a reminder that your fee is coming up, they never send a payment confirmation after they have taken your money or even any advice when the payments have increased. Which they do, randomly for no reason....constantly. They will happily take your money and change the amount on you without advice. I signed up 13 years ago, and yes, I should have noticed the one single annual payment each year, however it blended with my other business expenses and I never used the service, and they NEVER ever sent me one single email, or reminder, or payment confirmation and I did not change my email address that entire time, so it may even be illegal to bump up pricing without informing your subscription customers.

I'm a college student who needed to get some health records. They would only fax them to me, and I don't have a fax machine, so I had the thought that I could use a service like eFax. I ended up getting them in person. So I never received a single fax. HOWEVER, I have paid this company $40 - because they will NOT let me cancel. I tried to cancel the night before the 14 day free trial expired. They told me I couldn't cancel because I had a balance due - the $18.99 for the first month, that I was trying to cancel instead of use the service for. So, I didn't cancel as I didn't owe that balance - I contacted customer service, multiple ways. (Not by phone, since I was not in the US at the time and they don't provide phone service internationally.) Of course, the next day I got charged, but I did not fret: surely they'd refund me once I explained the situation. No. Not only did they not refund me, most of my contact got no response.

I signed up for the free eFax trial. I sent one fax to test the service. It took several tries to even successfully be sent. I decided not to proceed with the efax past the trial date. I went to cancel the service and was unable to. They stated I was already in the paying phase, even though I was still (by days) in the trial phase. I was told to send an email to the support desk. I sent an email requesting the service be canceled. I never received a response. I was charged the monthly rate and in addition, the resolution when I contacted support was to offer me a different monthly efax plan. There is apparently no credits available for anything associated with efax, per the support person.

Always dismayed when people seem to try to keep you captive to a service - Was looking through some billing and found two eFax accounts. Looking at it, seems like we had been customers for 14 years, but last few years had practically 0 use. Our responsibility for not keeping track, but ran into several negatives while trying to cancel our service.

CONSUMERS, BE AWARE!!!! For the past 24 months, the faxing service that we signed up for and agreed to pay $19.99USD per month has cost us over $300USD per month. When signed up after the free trial, we chose the $16.99USD per month. Still, we were contacted by their sales team using terms such as "limited time offer" and "HIPAA COMPLIANT Service" to pressure us to the more expensive package. Yet a few months later, we found out there is no package that would be "Unlimited," nor does the company offer it for a "LIMITED TIME" despite the evident change in subscription from $16.99 to $19.99, the company denied ever knowing or offering such service.