eFax

But then to my consternation the message that the account is active to receive fax and I signed up for a USD 16 per month package. I contacted customer service per chat a few minutes later - after which they asked my for my last 4 digits of my credit card to validate the account before they could do anything (I did already specify at that time that I wanted to cancel/not have any subscription). Thereafter I was told that the account/subscription was active and billed. However, of course I could cancel effective immediately or at the end of subscription period.

I said immediately and that was done - just then to be told that I still being billed USD 26 (USD 10 for activation and USD 16 for the subscription). In fact it was clarified then that the cost would have been exactly the same if I had canceled at the end of the month and I would have gotten at least some service (the agent didn't mention that at all). So I got charged USD 26 for exactly nothing - having an account active for 1hr without any message traffic. Asking why I didn't get the free trial - I was told that I hadn't picked it and that given that I had now closed the account it was too late anyway to fix my selection. So far as I am concerned this is specifically deceptive advertising - first lure a possible customer by promise of a free trial, then setting up the sign-up process in a way to make it easy to overlook where to pick the free trial and specifically not summarize the cost being incurred until after the order had been placed.

The only comment I got from the agent was that all the details are in the service agreement (like no refunds) and it was my own fault that I hadn't specifically reviewed the billing conditions. Maybe I made a mistake - but shouldn't a company help their customer not to make such mistakes? The ones that use this as a way to make profit are in the end scammers in my book. Very very disappointed.

I initiated a chat. After back and forth on what I wanted (cancel and refund of recent charge), the agent asked me to provide proof that I had cancelled last year. Without this, they would not credit the $50 or even $48 for remaining 50 weeks. I searched my email, nothing from eFax in over a year. No cancel notice form last year, no billing notices in any of recent years. I mentioned I would put dispute on CC charge on my account, and post unfavorable reviews online and with Consumer Agencies - it didn't matter.

Over the last 3 years, the account that I signed up for a free trial (at the time $15/year) has cost me $115 and I have sent two faxes of a couple pages each, last in 2020. Even now, I have no confirmation email, but I made sure to save the chat record. Consumers shouldn't have to worry about things like this, but I fully expect a charge next year from this unethical outfit. It's a shame, as the product itself, while overpriced for me, works fine. I wonder how they stay in business if they need to bilk the consumer this way.

When I expressed my utter disbelief and disgust with this I was told that eFax is not responsible for any spam that may or may not be sent and was sent a link explaining the company’s legal liabilities (or lack there-of) regarding any and all spam sent and that’s when the chat ended abruptly. They refused any sort of refund, compensation or willingness to rectify the situation. In all, I was charged over $200 for a service that I used once during the free trial period. In my opinion this is a complete scam. eFax uses extremely shady business practices to rip people off for as much as they possibly can. Not to mention they must sell all of their fax numbers to the third parties sending the massive amount of spam in the first place.

This company is absolutely awful and should be sued via class-action lawsuit (in my opinion). My advice is to steer clear of this company no matter what. Don’t fall for the free trial “promotion” as I did as well as many many others have apparently. Basically when all said and done, it cost me over $200 to send 1 fax!! What a freaking joke. They should not be able to get away with ripping people off, especially to this extent. It is unethical and just plain wrong on so many levels! Obviously I’m furious. Simply put, eFax is no bueno. Do not make the same mistake I did!

The levels of security is the same for efax Corporate and Consensus. Our system was working fine. They changed our service without consent to Consensus. We were held hostage. Our business was held up for 3 day with phone call after phone call only to be told to email this person or that person. No one would help us. We even tried call J2 Global. This company is a scam. The only way we could get our faxes back was to open a new account, pay more with less service. We were talked down to as if we couldn't understand IT terminology. They will not release the fax number so they can keep ripping off their customers. Please look to another service and save yourself the headache and money.

Marie, the customer preposee, answered to my problem of overbilling because my cancellation online a month ago did worked. I ask her to speak slowly because I speak currently french but have difficulty to understand english when people speak fast. She offer me to do directly my cancellation online an offer me the opportunity to have free fax service until the 25th of September. She was really kind and mentioned me that she have a french name 'Marie', but don't speak this language. She take the time to explain me the offer and she was empathetic to my situation. Really good personalized service. Thanks Marie!

email from Eda at efax 7/27/21.... "We apologized for the inconvenience but, we can't locate an account using all the given information. Also asked the higher support team, and they cannot locate an account with the charges of $169.50. They advised calling the bank to dispute the charges. The reference number for this email is **." 10/7/19 chat thread to cancel. Mark **: "How long before it is cancelled?" Joey **: "Your account is cancelled and you will receive the email shortly."