About eFax
eFax allows customers to send and receive faxes by email. Recipients receive faxes as a PDF in their inbox, allowing them to sign with a finger or add their electronic signature. With eFax mobile apps, customers can send, receive, access and sign documents on their phones or tablets. If you need additional security, eFax can store faxes in an encrypted folder that you can access and download.
Featured Reviews
What is eFax?
eFax is a company that offers online fax services with no fax machine required. eFax is wireless and lets you send and receive faxes from anywhere. You can do this using a computer, email, the eFax app or the eFax messenger system. Customers can choose their own local, international or toll-free fax number.
eFax also offers electronic signatures, file sharing, unlimited third-party cloud storage and an enhanced security option. The free app is available for desktop and mobile.
The company offers two plans to choose from. The eFax Plus plan lets you send 150 pages and receive 150 pages per month, while the eFax Pro plan increases to 200 pages each. The plans don’t allow you to combine the number of pages that go in or out, however — you’re limited to 200 sent faxes even if you don’t receive any.
How does eFax work?
Using eFax to send and receive faxes is a fairly simple process. To send a fax by email, you compose an email and address it to the recipient’s fax number, followed by the eFax email suffix. You can attach up to 10 files to the email. Finally, hit “send” and your fax will be delivered.
If you’re sending from a computer, go to the eFax website login page. Enter the recipient’s address, fill in the fax information and attach up to 10 files. Once finished, click “send” and the recipient will receive it as a normal fax. The process is the same for sending from the mobile app.
To receive a fax, just log in to your app or eFax account. Click on “inbox” for your mobile app or “view faxes” on your eFax portal. Tap or click your received faxes to view them.
eFax pricing
eFax has two plans for customers to choose from. The eFax Plus plan and eFax Pro plan both have the option of monthly or yearly billing. At the time of publishing, the plans cost:
- eFax Plus: $16.99 monthly, or $169.56 annually ($14.13 a month)
- eFax Pro: $19.99 monthly, or $199.56 billed annually ($16.63 a month)
If you choose the annual option, you receive two months free. Both plans have a $10 setup fee. If you send or receive more than your monthly allotted pages, each additional fax will be 10 cents per page. eFax offers a 14-day trial If you’re not sure which plan works better for you.
eFax FAQ
Does eFax really work?
eFax does work. It offers users incoming and outgoing fax options and can be used anywhere.
How long does eFax take to send?
The entire process usually takes less than two minutes for a single page fax. Dialing the number takes between 30 and 90 seconds, and the fax will take about 30 to 45 seconds per page to transmit.
Can you send an eFax to a fax machine?
You can send an eFax to a fax machine. eFax numbers work just like fax machine numbers, so you can send to and receive from a fax machine.
Can you send an eFax to a cell phone?
You can send an eFax to a cell phone. The cell phone will need the free eFax app to receive your fax.
Is eFax legit?
eFax is safe to use, especially in comparison to a regular fax machine. Instead of your information sitting on a fax machine for anyone to see, eFax files go to your personal inbox. eFax also offers enhanced security encryption that sends an email with a URL that logs you in with a TLS connection. You can then log in to view your fax. Enhanced security doesn’t cost extra, but you need to contact customer service to activate it. Overall, eFax is a safe and simple alternative to a regular fax machine.
eFax Reviews
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- 4,592,734 reviews on ConsumerAffairs are verified.
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- We use intelligent software that helps us maintain the integrity of reviews.
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Reviewed Jan. 7, 2025
Don't use eFax! I can't stress this enough. It is virtually impossible to cancel your account. I THOUGHT that I canceled my trial, but they have been charging me for the past 2 months anyway. My password doesn't work when I try to log in to my account, and I have had to repeatedly change the password. Then my account gets locked because of the login attempts. I have sent 4 requests for cancelation but have not had any success. I have tried the online request as well as the phone number.
Hello Solonar. This is not the experience that we wish you to have. If you have not reached out to our 24/7 Phone or Chat support, please feel free to message us at socialsupport@efax.com and we would be happy to assist you in reviewing your account. ^RA
Reviewed Oct. 21, 2024
This company was good. Then they changed their faxing format and it is a nightmare. Customer service is non-existent. Although, I can't be for certain. After waiting for 5 minutes in an endless loop of elevator music I gave up. I would love to change companies but my efax number is with them. If I can port the number I will be changing companies.
Hello De-Stress. This is not the experience that we wish you to have. We do have 24/7 Phone and Chat support available directly on our website at https://www.efax.com/ and should you require further assistance, you can also message us at socialsupport@efax.com and we would be happy to assist! ^RA
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Reviewed Sept. 27, 2024
This company must have changed hands because for the past 1+ year, both the re-designed platform AND the customer service are highly lacking. They need to bring back the efficient old platform and train the new people on basic customer skills. And if they do, I will return and update my review to a 5-star. Thank you,
Hello Alicia, this is not the experience that we wish you to have. Our service still provides access to the legacy website by going to the Gear Icon on the top left corner of the login site and clicking on the "Return to Old Website" option. Should you require further assistance, please do not hesitate to message us at socialsupport@efax.com and we would be happy to assist you further. ^RA
Reviewed July 26, 2024
I think they are on track with the $5.00 introductory, but they indeed make it impossible to cancel. Your password will suddenly get revoked, you are not able to log back in, reset password does not respond, and any online requests to close the account are met with an auto reply to log in and cancel. I'm fairly tech savvy. I could no longer log in. I could not cancel. I finally called, found a press two option that eventually got me to a person.
Call center gentleman was polite, persistent, and did his job well, (sales and persuasion) and clearly had experience with some other call jobs. I responded patiently, he is doing his job. E Fax, just let people cancel when they want to, automatically. This tactic is outdated, and just pisses people off. Provide a great service, at a great price. Don't rely on scam tactics.
Hello Marlene. This is not the experience that we wish you to have. Our service does lock accounts for security if wrong password attempts reach the 4-limit threshold which will require Customer Support to unlock your account. We also do offer 24/7 Phone and Chat support and should you require further assistance, please feel free to reach out to us at socialsupport@efax.com and we would be happy to assist! ^RA
Reviewed July 6, 2024
eFax is a racket, a ponzi scheme, a grift. Once you sign up, you can try to cancel, again, again and again but they will always try bill again, again and again. It's like having a tapeworm that won't die.
Hello Gene, this is not the experience that we wish you to have. If you have not reached out to our 24/7 Phone support, please feel free to reach out to us at socialsupport@efax.com and we would be happy to assist! ^RA
Reviewed June 25, 2024
Buyer beware with this company!! I signed up with a 7 day free trial. I had so much difficulty sending just one fax (it never did go through) that I decided to cancel the account. I've been unable to access my account information to cancel. When I tried to call them the phone was answered by some type of promotional salesperson unrelated to eFax. I sent in one of their forms and received a reply to go to my account information (which I've been unable to access) to cancel the account. This company is sketchy to say the least!
Hello Mary, this is not the experience that we wish you to have. If you have not reached out to our 24/7 Phone support, please feel free to reach out to us at socialsupport@efax.com and we would be happy to assist! ^RA
Reviewed Feb. 26, 2024
I have been trying to receive a response from this company for months. They have continued to charge my account after I ended a free trial period (used a fax one time) and I have ultimately had to stop charges on my card and close my bank account. I do not have a fax # with this company. I have had to contact my bank on no more than 3 customer service visits, and via secure messages. In order to cancel, you must enter a fax number online and a pw. I continue to get emails from them inviting "me" to come back to efax, but it is addressed to a "Charles". I would NOT recommend this company (even with a "free" trial) as it has been impossible to get away from them!!! It is frustrating and I have far better things to do than to continue to get almost $200+ in reimbursement from them (my bank is continuing to investigate them).
Hello Rebecca, this is not the experience that we wish you to have. If you have not reached out to our 24/7 Phone support, please feel free to reach out to us at socialsupport@efax.com and we would be happy to assist! ^RA
Reviewed Oct. 30, 2023
Do not use eFax. They will bill your credit card even though you signed up for a 14 day trial and did not use it. After 7 days they will bill your card. They will do whatever it takes to keep your money. Would be better to use something like **. At least you can truly try it out without getting billed. And no I do not work for faxburner.
Hello Chuck. This is not the experience that we wish you to have. Please feel free to message us at socialsupport@efax.com with your account details and we would be happy to review your account! ^RA
Reviewed Oct. 1, 2023
In July of 2022 I signed up for this service and then I cancelled the service within a few days. Today - 14 months later, I realized that they have been charging me $18.99 a month despite the fact that I cancelled. I logged into the account which I had not logged into or used since July 2022 and saw that indeed the account was active and being billed. I tried to cancel but the page just went blank. A moment later I got an email that read:
"Subject: In Order to Cancel Your eFax Account
We value your business and are sorry you wish to cancel your eFax account. If there is anything we can do to retain your service, like a lower plan or troubleshooting if the service did not work to your expectations, please contact us using the information below.
You are able to Cancel your service conveniently online inside your "Online Account" at https://www.efax.com/myaccount/login
Once logged in, on the "Account Details" go to the "Billing" tab, to "Next Payment" and click "Cancel My Account", and follow the instructions. You will "NOT" be able to use this feature if you are on an annual plan, owe a current balance, or have multiple fax numbers."
Instead of cancelling my account - I got this email and I had to go back and follow the SAME steps I just had followed to cancel. This is such a scam. This must have happened the first time that I tried to cancel back in July of 2022 and I didn't notice that I actually had to cancel TWICE to make it stick. I called customer service and the woman told me the systems were down and she couldn't see my account. But then she claimed that she sees my cancellation request and the email I got (above).
She also agreed that it can appear "shady" that you can only cancel after getting the email and cancelling AGAIN a second time. Then she stated she did not see any evidence of that email or my attempt to cancel in 2022. Which is it - systems are down and you can't see my account or clearly you can if you can see my cancellation attempt. She told me the best she could do is MAYBE refund me the last charge and that is it. This is such fraud. I would like a refund of the charges since 2022. I cancelled the service and yet the withdrawals were being made monthly despite the cancellation.
Hello Silvana. This is not the experience that we wish you to have. The information that you provided is an automatic email response providing you with instructions on how to cancel your account online. We would be happy to review your account if you can message us at socialsupport@efax.com or by contacting our 24/7 Phone or Chat support at your own convenience. ^RA
Reviewed Sept. 14, 2023
I first started using eFax on a free 7 day trial through their app. Well this company charged me $18.99 before the 7 days were up! I couldn't cancel my subscription on the app store and later found out I had to do it through their website. On top of that, I was charged an additional $10 because they said my faxes took long to be delivered! I never heard of a fax subscription that charges extra money because the faxes take long to be delivered. I am disputing this with my bank, I don't have time time to be going back and forth with a dishonest company! SMH.
Hello Lovelymay L, This is not the experience that we wish you to have. We would be happy to review your account. Please feel free to message us at socialsupport@efax.com with your account details and we would be happy to assist!^MS
eFax Company Information
- Company Name:
- eFax
- Country:
- United States
- Website:
- en.efax.com