eFax

We are using eFax services for more than 5 years now - it's quite easy to use and very helpful. Contacted efax today for some minor changes. John was very helpful and easy to communicate with. highly recommended!

Last week I called the UK customer support line with a problem - we could not reach EU numbers. eFax representative John B. was pleasant to deal with, he managed to identify the underlying issue and came up with a solution - worked like a charm. Thank you!

Big thanks to both eFAX and Ereceptionist for the brilliant service, I got both fax and telephone line services setup in no time. Awesome people both sales and customer service team. #I would gladly recommend their services. Does exactly what it says on the tin!

Excellent service from Marijana S. at eFax Customer Service. I wanted to cancel my fax number as I no longer need it. Offered one month free plus v reasonable price for a whole year if I stayed, but I declined. No pressure sales, just polite acceptance, contract cancelled immediately. Will certainly use them again.

I needed to cancel free trial - eFax is brilliant but only needed for 1 fax to my farmacia an emergency. Very understanding (Thanks Marijana). I am in Spain but Marijana had excellent english and was very professional. I recommend eFax to anyone requiring a fax service, Website very easy to use, instructions clear and you get notification that it has been successful. Ability to set up a contact list is a very good touch. Also Customer support is great. If I had a need for a fax facility I would use eFax every time.

Based on Canada. To cancel is a problem and lots of stress. When you request by email, you get an autoreply. When you try to dispute the transaction to PC Financial, they tell you to send an email and then allege that you replied to an autoreply. Hard to cancel. Is Efax respecting of consumer laws? I want to cancel my account for months now.

To cancel an account, you have to pay for a month. It asks you to update billing info, even though the month was paid for and it charges you again. I have several fax services I use, and this was the worse. The fax quality is horrible. Do, not be conned in thinking this is #1 service. It's not.

I was using eFAX services since sometime, initially I was on monthly billing which was converted to annual billing at some point. As I was not using eFAX due to changed business needs, I tried to cancel it. I called their phone number to cancel which no one answers even after calling multiple times and waiting in excess of 30 minutes. It has recorded message to log in your account and cancel. I did that step as well, now it redirects you to chat with them. Chat is basically robot which directs you to email them. So I am on next step to email them which auto responds to call them. So I call it vicious circle of overcharging outgoing customers. BEWARE of these people and be ready to be charged $174.45 if they have your credit card.

While the fax service itself might be good, trying to contact or deal with support/customer service is completely useless. They have a "live" chat line that is just a robot with canned responses, no actual person there. Their 24hour phone line ends with a voice saying "we can't answer your call at this time". You can't cancel your account if you are not in the USA without talking to a customer service representative but you can't reach a customer service representative and they won't cancel the account via email. They have stolen EUR45 from me while I have been trying to cancel this account since November 2020

Updated on 02/16/2021: We have resolved our issue with eFax regarding the difficulty of closing our account with them. Immediately after complaining on this site they contact me, and closed the account to our satisfaction. I think they would have better customer feedback if closing the service was as easy as opening it.