eFax

Excellent service from Marijana S. at eFax Customer Service. I wanted to cancel my fax number as I no longer need it. Offered one month free plus v reasonable price for a whole year if I stayed, but I declined. No pressure sales, just polite acceptance, contract cancelled immediately. Will certainly use them again.

I needed to cancel free trial - eFax is brilliant but only needed for 1 fax to my farmacia an emergency. Very understanding (Thanks Marijana). I am in Spain but Marijana had excellent english and was very professional. I recommend eFax to anyone requiring a fax service, Website very easy to use, instructions clear and you get notification that it has been successful. Ability to set up a contact list is a very good touch. Also Customer support is great. If I had a need for a fax facility I would use eFax every time.

About Lia D., Customer Service Advisor @ eFax: fast, efficient, extremely kind and friendly. Don't let her go! He solved all my problems, as the eFax slogan says: "...in 2 minutes!" If the rest of the services work the same, I have done a wonderful deal. BRAVO!

I called in to close my account (due to business needs) and the staff was very courteous about it and made the entire experience smooth without any hassles. The staff were considerate enough to inquire if the closure is due to any specific aspect they fell short on which was not the case. A big shout out to the support team!!

The service itself works great, multiple options where you can fax from (email, app, website etc), the only catch for me is my fax volume which is low. No option to downgrade to a low plan (hence why I am giving 4 and not 5), the entry level gives 150/150 in and out, drop the zero off both if these and that's what I need, I only need about 20 a month but still need to pay same rate which is a shame. Besides my rant on cost I still need it and the value of faxes I receive are needed and worth the cost, the support staff are very nice and helpful and in my experience I've never had issues calling and getting through, emails usually answered within a few days.

One word review of eFax = Avoid. Ok, before you sign up for eFax, please take a moment to understand their billing and cancellation policies in detail. [https://www.efax.com/legal#11] It appears that eFax has figured out the legal mambo jumbo to trap unsuspecting customers.

I had an E-Fax account for years. I retired in 2006 and didn't/don't need to receive or send faxes so I cancelled the account. During my working years I downloaded and saved a number of documents received through EFax and they are stored in the .efax format. I can NOT now open these documents. I have downloaded the current EFax software in an attempt to open them but every time I try I am required to open a NEW EFax account and of course PAY FOR IT. An online chat today confirmed that I have to have a CURRENT EFax account to open old documents.

I have sent a single fax with them back in December. I don't use fax on a day to day basis, I only needed to send one page to bring my minor daughter back home after a funeral. Since I don't need it, I cancelled (or so I thought) right away. In April I noticed my account was billed by them and I immediately tried to phone them and cancel. I got no answer at all, no available chat, no one answering the phone, no response to my emails. Same story every month. They have now billed me 118£ for a single page of fax and I can't reach them to get my money back and stop these payments. They are crooks and don't care about their customers at all! I've never been treated so unfairly.

I opted for the free subscription, but the service didn’t work. I tried calling the customer care number for cancellation, but my calls were never answered. Eventually, I used the “virtual phone chat” service and asked a customer care executive to have the service cancelled (weeks before the deadline). They said the account was cancelled, effective immediately. Even my fax number was deleted. However, they secretly stored my card details and charged me today.

Great service, the online account is super easy to use, plus, you can send faxes via email! I would definitely recommend if you are looking to send secure fax quick. Very very happy with this service.