eFax Reviews

Can't even fax after paying 5.00 for the first month. I guess that's you paying for them to sell your data and not deliver a service, they give you a number you can't even use and then you can't get ahold of anyone, typical of today's companies, scam, scam, scam.

If I could leave zero stars I would. I’ve not been able to speak to a warm body about my account. When I did finally get someone they transferred me back into the automated system. I’ve been charged for an “account” from February - April and have NOT been able to send a successful fax, NOT receive technical support, NOT received customer support, nor speak to anyone to cancel the account. It’s an endless loop of nothing! I don’t believe this is a legitimate company! I advise any and everyone to avoid it at all costs!

This company is a scam, I have been trying to cancelled by email since 5 months a go, and they have not reply and keep charging me. I have not used the service, but keep receiving bills for over $23 monthly. The only way I've been able to receive my money back has been though my bank. This company is the worse scam, they don't answer the phone, and/or email. 0 ways to get in contact with them.

Never—I repeat, never—use this company! This is a complete and 100% scam. They offer a "free month" or charge a small initial fee, but then, without any notifications or reminders, unlike what reputable companies do, they quietly charge your card. Yes, I admit—it’s my fault that I forgot. But could you have at least notified me before charging my account? Or was that left out on purpose? As soon as the charge went through, I immediately submitted a cancellation and refund request, since I haven’t been using the service for a long time. No one responded.

If I could leave less stars for this company I would. They have been double charging my company for months and their reps even agreed to refunding our money. No refund was ever completed. Then rep Christina emailed me stating her "manager" refuses to refund us unless we sign a 12 month agreement. This is extortion. We want to cancel our account and port our number to another company. This company is not ethical and shows no integrity to their customers. It is unfortunate because we are a small business and this can be very detrimental to business in the long run. I have asked multiple times for a resolution.

I opened an account to send a few faxes, I contacted them to cancel the account and get a credit for additional charges that were not in line with my account, they only credited me the charges back and did not cancel my account, it resumed charges a couple months later. they count on you not realizing you are being charged $5 a month so they keep money coming in. The customer service rep said they have no record of my cancelation request, only the credit request. I have the initial email requesting the cancelation of the service, they chose not to keep that portion of the chat.

The original offer of $5 is very misleading. You think you will be paying $5 a month for the service, but then they start charging you almost $20 a month with no email notification of the change in the billing amount or even when the charge will be made to your account. When I looked for the information to contact them, I got a very snarky representative who argued that this is what I signed up for. However, as I asserted that my understanding was for $5 a month and have not used the service since my original fax, I was met with...well it says it on our website. No, this was NOT evident on the site when I signed up, nor was it reiterated at each billing cycle. Steer clear of giving these people your bank information. They will rob you. If I could give eFax 0 stars I would.

Don't use eFax! I can't stress this enough. It is virtually impossible to cancel your account. I THOUGHT that I canceled my trial, but they have been charging me for the past 2 months anyway. My password doesn't work when I try to log in to my account, and I have had to repeatedly change the password. Then my account gets locked because of the login attempts. I have sent 4 requests for cancelation but have not had any success. I have tried the online request as well as the phone number.

This company was good. Then they changed their faxing format and it is a nightmare. Customer service is non-existent. Although, I can't be for certain. After waiting for 5 minutes in an endless loop of elevator music I gave up. I would love to change companies but my efax number is with them. If I can port the number I will be changing companies.

This company must have changed hands because for the past 1+ year, both the re-designed platform AND the customer service are highly lacking. They need to bring back the efficient old platform and train the new people on basic customer skills. And if they do, I will return and update my review to a 5-star. Thank you,