eFax

I don't like companies that offer free trials and go ahead and bill you anyway when you cancel. I received one fax and cancelled my account. Still got charged $18.99 despite numerous emails to the company asking them to reverse this. Now I have to waste my time calling my credit card and ask them to help me with this. You guys should not pretend like you don't see these emails and not reply. Just because I don't want to sign up now didn't mean that I would not have considered you in the future had you bothered to get back to me like any reputable and honest company would.

Customer service is a joke. They want to charge me 18.99 for one fax when I did not have any knowledge of this and said my account was not eligible for a refund. I DO NOT RECOMMEND THIS COMPANY TO ANYONE. THEY ARE OUT TO GET WHAT THEY CAN. SCAM, SCAM, SCAM.

Updated on 03/23/2023: Fax service is just a cover to look legit. Efax offers a free trial, and then bills you because there is no way to cancel your membership. That forces you to call customer service and you will be connected to some guy in Laos sitting in his car with the radio blaring. If you persist in getting your refund, they will email you and ask for your bank information, and then disappear. I did not catch on until they wanted to send it by wire transfer, forcing me to disclose all my banking information. The fax service is just a front to steal your financial information and disregard whatever ** eFax will respond to this with. I have been waiting for a refund for a month, and when I give them my bank info, they disappear. WHY? BECAUSE THEY ARE GOING TO SELL IT. Trust me, it's a total scam.

Used eFax for a long time. Was forced to switch to Consensus due to some buyout I am sure. Now I have been paying for both and can't get ahold of anyone to help. They also cancelled my account # with them so I am not able to make changes to the account payment information on my own. Can you give me my money back and stop stealing please? Or at least return a phone call, an email...I cancelled my card so you can't steal anymore. Don't hate the player. Hate the game.

I'm very disappointed. I was on the unlimited plan for 5 months. During that time I only used the service once. When I tried to cancel my plan they offered me a deal for $5 for 10 pages which I thought was good since I didn't fax often. I allegedly was credited for that past month and had a credit on my account. I faxed 10 pages to 2 separate companies and 1 page to another. My card was charged $10 on top of the credit that was supposedly on my account and now every day they are trying to pull out $10 off my card I had to disable my card. I spoke to customer service 3 times and was told that I wouldn't have a bill till March which would be a partial payment.

eFax is a very good way to handle fax in today's business world. eFax was very easy to manage. When I no longer needed fax, I cancelled the service. But they continued to bill me after I cancelled. I had autopay set up so I didn't see that my card was being charged every month until I started working on taxes.

Ever since Telus sold their fax system to this company, sending fax has been a nightmare. I have had to change my password so many times because "your password has expired" like really? A 25 multi-digit, letter and symbol password expires? And as if someone else would want to log in and waste hours of their time trying to send a 2-page fax locally. I can't wait to not renew this subscription. I have tried everything and still I get a pop-up saying "General Error" and then an email saying "Unsuccessful". Is it really that difficult to write a software program that sends a fax and is easy to use? I guess so. I will now plug the phone line into my fax scan photocopier and send the fax the old fashioned way.

Asked my doctor to send my blood test results to my eFax account. Found out after this that eFax cancelled my account and all free accounts with no notice. Now some stranger has my personally identifiable health information. Hard to believe a business would do this. Would not recommend nor would I ever give them one dime of my money.

Our law firm recently implemented a new case management system and it was recommended we transition to eFax. The frustrations we've had are unlimited. We're still receiving charges in November 2 for an account that closed in August. Customer service does not communicate promptly or professionally. The initial porting was "successful" but they didn't have the right email address, so we were without faxing services for three days while I tracked down the issue. Porting took several weeks longer than we were initial told. We were charged to port our number to eFax and back to our law firm after we canceled. We did not agree with the charges per page and had to fight them each month to provide accurate billing. I finally canceled my account in August, and I'm still receiving monthly bills for issues. I cannot express how much I distrust eFax.

It looks like a good product but unfortunately, it didn't work for me. I wasn't able to receive faxes. The website login page was constantly glitchy and wouldn't load. I will be using a print shop going forward. I didn't contact customer service because there should have been information in the FAQ about how to troubleshoot this issue. I shouldn't chat with a bot and then call someone for the basic function of this program to work.