Cricket Wireless Reviews

I just moved from T-Mobile to Cricket. The monthly payment is lower, so Cricket definitely helps saving money. The mobile data speed is twice worse than T-Mobile. I have old Samsung Galaxy S2 and it doesn't have LTE. So it was 5 Mbps download and 1.6 Mbps upload on T-Mobile and on Cricket it is 3Mbps download and 0.3Mbps upload. I've measures both in downtown of Nashville and in suburban area. Besides the internet Cricket will never tell you that you can order Cricket sim online almost for free.

I have been a loyal Cricket customer for several years now. I've always paid my bill on time, and I am on Auto pay. However, recently, all Cricket customers were forced to change to the new GSM network. I was not informed of this until I went to Cricket about a phone I had dropped and needed replacing. Apparently some other people got their service cut off without any warning. Their communication severely needs work in this area. When I went to get my new phone activated, they charged me a $25 activation fee. According to my friend who works at Cricket at another location, this charge was not supposed to be incurred. I also requested that my phone be unlocked for my recent trip to Italy. I was told that since I've been a customer for over 6 months, this would not be a problem.

Had Cricket for over 3 years now, they change my plan and I was told I had to pay $10 more and turn in my new S4 cause it no longer works for Cricket. They pay me only half of what I pay for it and I had to pay the other half to get a crappy phone. They also told me I will get 4G and now it feels like no G at all. Now I'm looking for different wireless company even if I have to pay more.. (Thanks a lot Cricket).

So yesterday I set up a bridge pay. I even asked ** an online customer service rep to check to be sure it went through. He told yes it was no problem and sends a text telling me auto billing was now set up. I thought it was weird but was in a hurry and was told it was fine. Today my phone is shut off. The next idiot I talk to tells me to call customer service. And proceeds to act like it's my fault I was given incorrect info. Hello I can't call customer service idiot. You guys shut my phone off.

I have been with Cricket for years. I love their products, connectivity, and prices, but their customer care is the Worst on the planet. I had a problem with my pin code and security question months ago so I went to one of their stores, oh that hopefully didn't move, close, was operated by people who honestly should never Ever work in a field where they interact with the public, or was a totally different business that had been there for years. It's easier to play "Where's Wally" than to find a decent Cricket store that doesn't make a Wal-Mart greeter look like a super model with the brains of Albert Einstein. So I find one where English is the spoken language and change my pin and security question to one of several that I always use.

I bought a phone in December charge showed up on my account. 5 months later they take $250.00 out my account without telling me anything. I wouldn't recommend them to nobody!!

Hello, the only thing I can say is Cricket is totally worth **. They take your money, and don't want to do anything for you. They have a bunch of foreigners that can't hardly speak English more or less help you out. They always want to take your money then after a few days shut your power down. They are so full of **, and should be handled. Greedy **!!

I switch my service from T-mobile to Cricket, ported my number and was told that I would get the 3 months free. Now it's like pulling teeth to get someone to help you at Cricket. The agents put you on hold and take other calling hoping you will hang up and after 1 hour they disconnect your call. I have patiently held for 2 hours and still unable to even get a supervisor to assist me. Every time I call in I have to explain myself over and over again. What is so sad about the situation you can hear the agents playing games. It is sad when you are paying for a service and you cannot get someone to help you. I would not recommend this service to anyone if you will be requiring help from customer service. Stick with Sprint T-mobile and Verizon. The headache is not worth it to save a few dollars.

As a Cricket customer for years, I'm shocked that they would even give me the treatment I've received in the last week. I've been trying to transfer over to the new Cricket. After numerous times of trying to place an order online, I was unsuccessful so I reached out to the new Cricket "customer care" dept for assistance. After an hr of being on the phone with one of their agents, I was told my order was being processed and by the next day, it should have gone through and I would receive my new phone in 2-3 days. When I called the next day to verify my order had gone through, there was no record of my order being processed. I talked to at least 3 agents and 2 supervisors just to get told sorry and to place my order again. Not compensated for being lied to. Would not recommend Cricket. Years of money and loyalty gone down the drain.

I purchased my phone in July of 2012 from a Cricket store. In April of 2014 I left the country for three months. I left the country and in my return in July of 2014 I bought an AT&T sim card and one month service and found the phone was locked by Cricket. I was told I needed to be a customer for 4 months, I was already for 22 months. When I went back in November I was told it was the new Cricket and I needed to be a customer for 4 months with them, feel my disgust? I then went back in February and was told I needed to be a customer for six months and at the first of May 2015 I was still denied it being unlocked.

I have been a Cricket customer for over 10 years. The main reason is because it is the most reasonably priced when you have many phone lines (over 7 lines). My husband and I decided to switch to Verizon because Cricket forced us into getting new phones because of policy changes to the service. We had to give up our Samsung phones and settle for a cheap HTC. We weren't satisfied with the change so we went to Verizon to change our service. We got our new Samsung phones and a great price. The only problem is that Cricket is fighting us on letting me port the phone number over to Verizon.

I had called in to set up a payment. They had me on hold for 45 minutes and not one person came back to check on me. I had to call back. Gave my credit card information out. Told that my payment went through. The next day I wake up and my phone is off. The second day that it was off. Had to redo my payment again because they claim that it did not go through. So of course I had to give them my credit card number once more. This is the second time I had to give this information out, to wake up the next day, the third day, and my phone is off again. And they say it's due to their systems.

For anybody that may be inquiring about Cricket wireless service of any kind. Just for your information you will no longer be able to speak to customer service in person!!! No one!! You have to no other way or choice call and speak to a foreign person that you can hardly understand and doesn't have the same issues on his computer "screen" as you. So therefore if you tell them "No that's not what's happening" and you explain to them what's happening.. if they can't see it or their computer doesn't show them the "problem" then ALLLLL WELL for you!! They will not help you in anyway on top of having 98% of the conversation has to be repeated numerous and multiple times because you cannot understand the receptionist! So it turns your customer service phone call into an hour and a half phone call instead of a 20 minute phone call! AND YOU STILL WILL GET NOWHERE!

If I could give them no stars, I would. I started a line with Cricket last year. Then this past February, I brought them my two other lines from T-Mobile. Was told I would get a free month of service on third month. I asked them twice if I would pay anything on third month, they said not a penny. Third month is today and I'm debited $50. Called them and the lady was rude, told me I was not listening or understanding. I told her I understood everything about 3rd month free. She said only my phone that was the $50 plan was honored, my daughter's phone on the $40 plan was not honored.

I am on auto pay for 5 phones and they keep cutting me off, and the Chinese or foreign CSR has no clue to fix. It takes an hour each time dealing with these people that you can't understand a lick of English nor speak a leak of English. I guess the ole credo is you pay for what you get. With cricket wireless crappy phone service, it has to be the worst company to sell phone service in world. :(

I've been a customer for 5 years and am really happy with the service. I'm kinda shocked to see such bad reviews. I've had them for a while and will say the service has improved a lot. It used to be just City and then they merged and it got a whole lot better. For the people that are stunned when they lost service, were you super rural? That's the only way I see it happening now, but there are some areas they don't cover. They have a huge map in every store I've been in saying where they cover.

I already had a Samsung Galaxy 4 Cell Phone which wasn’t a year old. Was told it was compatible and all I would need was a new Sim Card and was a Lifeline Customer. The employee at the Cricket Store in Houston on Hwy 529 didn’t even look at my phone. He ask my phone number and migrated it first then said I owed 24.00 and so cents. He then put the sim card in my phone and it didn’t work. He then said it wasn’t compatible which I still have all the information on the first phone and states clearly. He proceeds to tell me that I can trade my Samsung Galaxy 4 in for a new phone that would be a cheaper phone. Said why would I trade down instead ongoing upgrade. They only had Samsung Galaxy 4 didn’t have The Samsung Galaxy 5 so I had to buy another Samsung Galaxy 4 just like the one they kept on.

I purchased a plan and SIM for 45+ dollars. One week later I try activating it and it states it cannot be activated, that the ICC number on the card is invalid. Tried customer service, hung up on three times, transferred twice and had to begin over and over again with both people. A 3rd person I could hardly understand said my ICC number on the credit card sized card holding my new sim could not activate and I could get a "replacement" mailed to me for a $10 fee. Whaaat?! I had paid for a month's 45$ and charges already up front purchasing this card and nope you cannot be credited back. There is 1 store an hour away here and I foolishly dropped my ATT service which worked great. It was just getting too expensive. No, thanks.

I went in the Cricket store on Braeswood Dr. and Fondren Rd. in Houston and took my phone to have activated. They took my money, which was my mistake. My phone didn't work, they said, and I couldn't have my 75 dollars back. They said I had to pay another 57 dollars to get a phone since I already paid for the registration and air time, etc. -- 132 dollars. And I'm on disability and didn't have that of money to spend...but had to spend my food money. Jerks...jerks. Home office act like they care. Everybody, including the store, admits they shouldn't of process the money till they found out if my phone would work or not. But yet they wanted me to pay for it not them... Jerks.

If an actual business produces this pathetic voicemail system I wonder why they bother to even exist - does not speak full list of options. Where did they get that archaic grandma voice over? With current software standards it is inconceivable the program has terminal difficulty intercepting key presses until the user has been forced to listen to this maddening grandma voice finish speaking the same old useless and verbose phrases. If users cannot burn through 50 messages in less than one minute on any vmail system, then you are obsolete. Who approved this backwater useless system? I have to restart multiple times for only a few messages. Cricket has the rate I can afford. But this voice mail system is so vile to use, it will soon affect my health. I may have to leave.

I have tried for 4 days to purchase a SIM card and create an account on the Cricket Wireless website. I enter the IMEI for my phone, choose the appropriate SIM card, and then click the "Select a Plan" button. After that, a green circle spins in the middle of my browser window indefinitely. I've let it spin like that for more than an hour. I have tried multiple browsers on different computers and tablets from home and from work.

Signed up for Cricket Wireless after checking service in my area. The zip code was verified, and they confirmed that there was service in my area. Bought an unlocked phone etc. and there was absolutely no service at my house or even nearby areas. Called to complain but was told that service was weak in my area! Asked for a refund but of course that is not their policy. Hung up and contacted my credit card company to dispute the charge and they took care of it!! This company should provide a trial period so that consumers can make sure they are satisfied with the service before charging them.

Tried calling customer service to resolve a problem with my wireless plan. I had to wait for half an hour to get connected and when I did, I just started asking about the problem when this lady named ** hung up on me. So I tried the chat room and ** can't solve the problem either so I finally decided to resolve the problem at a dealer. And instead of helping, this customer service person named ** gave me an attitude. I was so frustrated that I'm planning to switch to another wireless carrier. I wonder which one is better?

I'm a customer since January 2015, every week I have to call because most the time I have no services. I called since then I still have the problem, at this point I have to go another provider.

In February 2015, I decided to change carriers from MetroPC to Cricket Wireless. The sales associates claimed that one month (the third month) will be free as the current promotion Cricket Wireless was advertising. By the third month I was charged the normal plan rate as usual. I went to the store and the associates say, "oh we only do that if you keep the same phone number." I was not informed of this when I changed my number. Nothing was in writing of course. Shame on me.

My husband and I bought our phones $80 each plus $16 to change phones plus $100 for our monthly plan. A year later we get a text message.. Must upgrade phone to renew service. It's a prepaid not contract. So we go to pay our $100 monthly payment to be told we have to BUY another phone in order to continue using. We were told about Cricket rewards after 3 months and buying new phones, we are told there is NO MORE REWARDS.. so not only we were strong armed into buying, but our rewards are NO GOOD... and good luck with customer service, they honor nothing. So be prepared for immediate changes because your phone is obsolete with a quickness. They will fraud you because if we knew, we never would have lost our money.

I set up a bridge pay and every time and I mean every time I try to pay my bill with my credit card it will not take it and then I get transferred to someone that I have a hard time understanding because he's from a different country. I have to keep asking to repeat what he said. I finally after a long time I pay with the same damn credit card that I tried to use by following the stupid prompts and it worked. I am so tired of cricket and would not tell my worst enemy to sign up with them. I'm getting a better service even if I have to pay twice as much cricket sucks. There is nothing good about this service.

I originally had 3 phones on my plan. I upgraded all those phones and transferred two lines from a competitor that they were offering the 3rd month free on each phone switched over from that particular carrier. Needless to say I did not receive the 3rd month free on those two phones because even though their store signed us up under that promotion customer service decided that the phones did not qualify because I have the 5 phones for $100 plan. Customer service is rude and quite frankly sucks.

It's taking me over a year to write this but here it goes. I was a Cricket customer for, well, let's say a long minute. At $45 a month for so they say "Great Service plus Roaming". The first time I left Spokane WA to visit family 50 mi. south, my phone didn't work! They told me that everyone in that Reagan has cellular problems. It was 80 percent true, fine and dandy. About 6 mo. later my best friend got sick and my wife and I drove him to Missoula Montana to the hospital, it was bad, mesothelioma and he didn't have much time. I reached for my phone and it didn't work. I had just paid and it says no service available. The only person we know in this town is my friend and he is not doing so well. The hospital let us make a call to home. It is not easy knowing you have been ripped off and you're so far from Home. 9 days later ** my friend passed away.

Horrible customer service and continuous hang-ups. That is what I got when I tried to become a customer of Cricket Wireless one day, I purchased a phone from Walmart and on the same day, I went home and tried to activate it through their website. I even paid $40 for the one-day activation trying to port over my other cell phone number from another company to Cricket Wireless. I went through and paid for the activation and they told me that it would take between 2 to 4 hours for it to complete. I called back 6 to 8 hours later.

Today 5-1-15 I paid over 300 bucks for a Zte Grand x max plus phone, 25 bucks activation AND prepaid for the 40.00 basic plan. IT IS NOT OVER 4 HOURS LATER and my phone service STILL doesn't work!! THREE different reps have wasted my time with "turn your phone off for 10, 30 and now 8 HOURS and then turn it back on and it will work." ** at the Pearl MS store FORGOT my cord to actually CHARGE my phone to connect it via the wall wart charger. "**" on phone support told me the bs lie of "wait 30 minutes after turning off the phone to turn it back on and it will work." ** on live chat now STILL can't get this phone to work and I BOUGHT IT STRAIGHT FROM THAT STORE BRAND NEW!! Not even dirt cheap TracFone was THIS much of an asinine hassle and LACK of service in every context!!

For the last 6 months they say they have lost my payments. When I call them, they tell me to pay again. Why? They find my payment. Don't go there - they don't care about their clients.

Cricket Wireless advertisement states that the plan costs "include taxes and fees." While at the store, AFTER our number was already gone from previous provider, the Cricket rep informed us that there are "activation fees" and also applied a tax. This is akin to extortion because we had no way back to previous provider (the number had already been transferred), and we're facing the prospect of not having any phone service and having to sort out the mess created by Cricket. This is clearly deceptive advertising on part of Cricket Wireless, Inc. It seems impossible to have them honor what they actually advertise. The help line did not help in resolving the dispute, either, instead they said that they have no authority over individual stores. The website makes no effort to inform the potential customer about any fees, just the opposite, it is worded to assure that there are none. This creates a trap situation for consumer.

Tried the star 611 number pressing zero gets me nowhere even with pound sign just says "unable to help... click" even with my phone # identified. I tried 1800 cricket same thing and even tried (866) 384-4425. This was on a Monday through Friday during business hours.

I referred a friend in 12/14 & was told him & me would receive a $25 credit. As of 04/15, four months, later my friend & I still haven't received the $25 credit. I've contacted Cricket customer service so many times & the problem was never resolved. I want the $25 credit that I earned by referring my friend. It would be false advertising. Thank you.

My wife and I have been with Cricket for over six years. At times we've had up to four lines with them, for our entire family. Since we were forced to switch to the "New" Cricket, apparently an off shoot of AT&T, our service has been terrible. We have terrible coverage in our own home. I get better coverage 50 miles away from the large city we live in than in our home. Cricket's response has been they are aware of the issue and they are working to resolve it. This has been going on for three months. I have also been paying $6 a month for Deezer, a music service. This is what Cricket has to replace a free service, Muve, that they used to offer.

As we're all finding out, ever since AT&T bought Cricket, the speed of service has gotten worse. We NEVER had an issue with Cricket before. My bill wasn't due for another 2 weeks, I was using approx the same amount of data, and it ran slow the whole 2 weeks. I thought, well maybe soon as I pay my bill, it'll improve it. Same slow service. The millions of Cricket customers PAY for their service, it's not stolen. I left AT&T almost a year ago, because friends said Cricket is better. Soon as I heard AT&T was buying it, I knew the greedy Goliath would ruin it.

75 percent of my calls were going straight to voicemail. The only way I knew I had received a call was the visual voicemail app if the person left voicemail. After 11 calls and some jumping through hoops, I ported over to Straight Talk. Now I'm trying to get my prorated balance back and they are giving me a song and a dance again. STAY AWAY!

Been getting calls from a DISCONNECTED Cricket number (4 to 5 calls per hour). These people are relentless. I called the local Cricket office and they told me to call 1-800-cricket! Try that and they give you NO options to talk to a LIVE rep, OR ANYONE IN CHARGE. Can't get no help in getting these calls stopped. YOU WILL BE REAL SORRY IF YOU GET YOUR SERVICE THROUGH CRICKET!!!

I was a Cricket customer for five years. I was forced to trade in the Samsung prevail phone I loved for a phone-- an Htc desire 510. When I called customer service to tell them I didn't like my new phone I was informed there was nothing they could do for me because I made the mistake of migrating to the new cricket. I lost all value as a customer the moment I migrated. The new cricket customer service is the worst I have ever received!!! If you haven't migrated yet, DON'T. You will lose all value as a customer. I am now a happy Boost Mobile customer and I have a phone I like.

I paid $20 for bridgepay one Wednesday. The next Wednesday, I payed $35. My total phone bill is $50. The next day, my phone was off!!! I can't get my money back. This is a prepaid service. This is crazy. How do you take someone's money and not give them service?? I have been a Cricket customer for 14 years. This new stuff is horrible. I am a struggling single mother. I need my phone-not just for the fun of having a phone. I am in the process of looking for a new job. I am waiting on people to call me back. There was obviously a reason I used the bridgepay in the first place. The way they take advantage of disadvantaged people is sick and it is, as someone said above, is against the law. Something has got to be done ASAP. They can't keep ripping people off like this.

Every time I call to add money each month for my service they always charge me double, when I call customer service to complain I am told that it was my problem and basically get the run around when I ask them to correct it. I am very angry and I am going to another carrier.

DO NOT BUY PHONE SERVICE from CRICKET!!! This company has lousy customer after you purchase a phone and monthly. I bought a Nokia Lumia 1320 for $250.00 and two months later the screen went black. I went to the store and they were so rude and warranty department for Cricket is even ruder. I finally return information from Warranty and my replacement has arrived. My phone was less than 3 months old. Please save yourself a headache and go AT& T, Verizon or T-Mobile.

I have been a loyal Cricket customer since 1998. Recently they switched over to "New Cricket" and to say the least they have the worst customer service ever. I can't use 50% of the features paid for and the supervisor can't help, very rude.

Cricket has an attractive international calling plan, so we decided to take advantage of it. We discovered soon that 8-9 times out of 10 we try to call Europe, it fails and we get a frustrating message "Your call cannot be completed at this time." Once I tried continuously every few minutes for over 2h and still didn't manage to talk. If there would be an emergency... Good luck with that! I tried to contact customer service about this issue... All I got was automatic voice mails asking me to press #2, then #4, etc... I do not need to press #2 and #3, I need to speak with a real person about the problems and to have them solved asap. I am deeply disappointed so far and seriously consider giving up on these services... Hey, Cricket people, the world is moving fast, put your things together or you'll lose your customers soon. There are many company providing similar services, I have where to choose from...

Had auto pay, am on disability, new Cricket won't accept my Direct Express card for auto-pay. Old Cricket did. New Cricket will at their store, so it costs $10 more a month for me to pay my bill by the time I put in for transportation. No real reason, they said their system has a glitch. Now they say card no good, government money no good? Now it not them, government says we shouldn't be using our money for their service. What the heck.

The internet crawls at miserably slow speed. Calls drop. The voicemail lady drones on and on. No bridge pay. And, pay your bill 3 days late, surprise turn off with additional charge. This is not Cricket! This sucks!

I had an experience with Cricket Wireless person at a cricket wireless location. This rep was rude and condescending from the time I walked into the store regarding my s fine being locked due to my negligence. I simply asked for help in unlocking the device and he was rude and condescending from the beginning. I asked for help, he finally suggested that he will give me a SIM card at $9.95 and which I agree. He made me feel stupid and I am a college graduate, he gave no assistance in trying to remedy the problem.

No problems at all. Love the service. Excellent coverage at a great rate.

I buy a cell in Cricket 444 in Mannheim Rd Hillside IL 60162. The worse customer service ever. I don't recommend to buy anything in this store.

Since signing on to NEW Cricket I've had nothing but issues. So many of the features that kept me a customer for five years are gone. No hotspot. No bridge pay. When bill is up they now completely shut off texting. The customer service is horrible. I wish when they made me come in buy a new phone and pay a whole mother month after I just paid my month a week before they would of disclosed this info. Ripped me off over $300!!! After five years I'm saying bye to Cricket. Thanks AT&T. I won't be switching to you either!

I recently purchased a smartphone online with Cricket Wireless. I was motivated by the $75 rebate offer advertised on the website. I must admit a $75 rebate off a phone sounds like a great deal considering the price of smartphones. I paid $287 for the phone. In addition to this offer Cricket offered a so called tax break (one month free, after two months of paid on time service). Needless to say the offer does not apply to the phone I purchased. Also the 2nd month free only applies to those who switch from competitor to Cricket. Honestly, I read the fine line before I choose to spend $287 for a new phone. Called Cricket today - 3 reps hung up on me. I asked to speak to a supervisor who was very rude and defensive. End of story.

I've recently signed up with Cricket and was impressed with the quality of the free (After $50 mail in rebate that I never received) smartphone. Had I known that my smartphone was going to be so easy to hack and subsequently used as a tracking device and a walkie talkie for those in the know to listen in on - I would have charged them for the invasion of my privacy. Are we supposed to just allow this to continue? At what point are we supposed to stop the insanity?

I heard about Cricket Wireless' great rates and the deciding factor was that I could keep my T-Mobile iPhone 5s and switch to Cricket without any hassle. I received the Cricket SIM Card, followed their webpage instructions to switch, to a tee. Well, the Cricket SIM did not work, so I called Cricket; it took 8 minutes to get a representative who then transferred me, and after another 13 minutes I was disconnected. So, I called again, was transferred and again after 9 minutes disconnected. On the third time I was transferred to their tech support without being dropped. The tech tried to help me - she called Apple, they couldn't help - then she told me to call T-Mobile for an unlock code. She also said I would be without any cell phone service for 4 days. What a bunch of BS especially when Cricket indicated how easy it was to join their network.

Good luck finding someone in customer service with enough English to understand the problem (not "concern") that led to your call. And when you can't be understood by the bi-lingual CSR because English is their second language, Spanish first, don't be surprised when you're suddenly disconnected. ALWAYS get their name first so you know who is hanging up on you in their frustration over not understanding the nature of your call. The change-over to GSM has been bumpy, at best, and I went for 5 days with no service at all while I waited for my new GSM phone to arrive. The reception turned to crap several months before the switch, customer service sucks, and I prepaid $60 for a month of the new service only to have no cellular service at all while I waited 6 days for my new device to arrive via UPS with "2 day" shipping.

Tried straightening out my account with customer service 4 times now to no avail. You get connect to people God only knows where that don't speak English and refuse to be of any help or let you speak with a manager. They tell you things that are completely wrong based on their own website. What kind of company run in the USA hires people that can't even communicate with their customers in English.

I purchased a Samsung galaxy prime and 1st day it got a bubble under the screen and called the store. They said "no problem bring it back and we will exchange it." **, a store manager took it back next day and they said they would do nothing except sell me another phone and when they took that one out of the box it had same issue still they would do nothing about my phone.

I had terrible experiences with Cricket customer support, thus far. I have been with simple mobile for years and really like the service. Customer support, second to none! One call to Cricket, trying to find my new SIM, turned into 8 more calls, rude hangups, dropped transfers, over and over. The worst music on hold I have ever experienced as well. **, the last representative, actually got all the information right and opened "a case" for my never-shipped SIM. She tells me it will take 24 hours for "a determination" what went wrong. So much for complimentary "2 day shipping". The order confirmation actually had an order number that was one digit short so the online support tool failed, the chat system failed.. the technician keeps insisting the order number was too short..duh.

I never had any problems with Cricket until they changed names or were sold. I was working out in my garden last summer, when I was bitten by a brown recluse. As I learned one of the most poisonous spiders on the face of the earth. I picked up my phone to dial 911 and my phone was dead. I went to my neighbors and no one would answer the door. There was a clinic about a mile from my house so I tried to walk there. I passed out halfway there. When I came to I got up and finished walking to the Emergency Clinic. My back was bloody and they kept trying to get me to lie down but my back hurt too much. I was transferred from clinic to clinic for a few days until I was finally sent to a hospital to recover. I spent a month in the hospital.

They're always blowing smoke up your **, Every time you try to talk about your bill. The charges they make to your account, the constant "it's not our fault it's your fault" they tell us. Sending us to another country to fix or phone problem. Not communication with you bought the phone problems. Hiring unloyal employees that thrive you, then turn around and say that's not what I said So you're the idiot from buying the phone. This company needs to fix their company. Please.

Have had Cricket service for years. A few months ago, we had to buy a new Galaxy S5 from Cricket for $600. Last month, we got a text saying we had to move to the NEW Cricket (from CDMA to GSM). I verified that my Samsung phone would work on GSM, but Cricket would not provide a Lock code so it could be flashed to a GSM system. They required me to purchase a new phone. I quit them for TING, and am much happier. I also filed complaint with our Attorney General.

So I've been with Cricket for years and everything was OK till AT&T came in the picture... So now instead of setting up BPAY and paying it the next day you have to pay it first in order to set it up... Not just that it's no longer $17.00 it's $25.00 cause they charge $5.00 to even set to BPAY up.... OK yes your phone do get cut you no longer can text while your service is off. I called customs service trying to get an email or 1800 number so I can make a complaint. They tell me they can't give out that information, I would have to go in a store and they will sent it to the corporate office, yea ** right. Really thinking about going to Straight Talk. This is crazy.

I got a new Samsung s4 thru cricket or the new cricket. The camera didn't work, called them about an 1 1/2 hour after I received it from ups. They told me I had 2 choices get a refurbished phone or get money back. I explained I just got it but didn't matter. They gave me another number to call and then just got switched back and forth and was on phone in total of about 4 hours and finally got thru to someone and decided to just send it back and go with another phone service. Why should I get a refurbished phone while they send it back to Samsung and keep the new phone.

I wasn't aware that just because I cancelled my service that I had to cancel my auto- pay as well, and this also all happened the same day. I can't get my money back so I think your company is greedy and wrong.

Involved in a family plan. My x suspended my phone. I called in, changed my pin and secutity question and reactivated my number. Two hours later my phone was disconnected. Management overrode my pin and he changed everything. I fought for three days to regain my number and again someone in management gave out the pin and security question...

Just got a new acct and Lumia 635 phone from cricket. I chatted with and informed them that I just activated my phone yesterday. When dialing a local number in my area code (###) - I get a message stating that "in this area code I need to dial the area code and number". Why if it is local must I also dial my area code? This is a REAL problem as I have over 100 contacts (migrated from Gmail) that do not have area codes for local numbers. I cannot dial contacts because of this. Unless I change all of my contact info. This is a show stopper for me.

I should have known better... Ordered a phone on 1/29, rebates for the phone and transferring my number expired the next day. Agent on chat very clearly said I would get both the credit and the rebate as long as the purchase was 1/29. Surprise, surprise, they both were denied. Cricket screwed me out of $175. The agent during a follow-up chat actually said they "may have confused the information." - guess they can say whatever they want.

On two separate occasions, November 2014 and January 2015, I was forced to overpay my account by submitting payment to cover a payment Cricket Cellular claims they could not locate. The two different payments which have located were cashed by Cricket when they were received, on time as originally scheduled. The account has now been closed for two months and Cricket is still in receipt of those funds. When contacted to return the funds to myself or Bank of America (who originally submitted payment via bill pay request on my behalf), Cricket seems to draw a blank. There seems to be no mechanism in place to return funds that do not belong them.

Well last month when I bought our phones, one of the phones I bought had a rebate. I asked how long it would take before we got the money back and I was told about a month. Well its been a month and nothing. When I asked about it I was told it takes 3 months! I was also told that I should have been given a form to send in. Which I never did.

Transferred to the new Cricket service. A better, faster, more reliable service it is NOT! My phone worked when I left. My husband's didn't. He calls allows technology support for assistance. Now neither works! Chat specialist refused to help. Disconnected from chat.... I started a new chat session. This one said that happens when you port over from another carrier. I ported my line from them! Called customer service and do speak to a supervisor. His answer was try again in a half hour! I was on hold for a half hour! I think I'll go back to Verizon.... It may be more expensive, but already I can use it. I can not make or receive calls and texts. Can only connect to the internet if Wi-Fi is available.... So what am I getting for paying Cricket?

I called Cricket Customer Service (If you can call it customer service) about my inability to receive incoming calls and caller ID problems. What I was told was that since they are transitioning to 4G network, there is nothing they can do about the latter and they will check to see if the former was a network or handset problem. The representative then hung up on me or did something unintentionally. When I called next day, they said that they are still checking the problems and they don't have a call back facility and they can't issue credit for interruption in service. (They had no problems charging my account for the full balance for the service they knew they would not render). I urge anybody and everybody to stay away from Cricket, there are even cheaper carriers if you shop around.

DO NOT USE THIS CARRIER IF YOU CARE ABOUT YOUR MONEY, CUSTOMER SERVICE AND/OR FAKE PROMISES. --- Last Sunday (a few hours shy from 7 days today) I went to Cricket wireless on South Congress street in Austin, Tx. I went there to buy a new smartphone, since my previous one stopped working. Little did I know that what seemed to be a straightforward business transaction was going to evolve into the borderline-scam that it feels now.

Cricket no longer allows you to share your internet with other devices. They do not make it easy to find this information on their website. So for you old cricket customers who are migrating over to the new cricketwireless beware, you are only going to have internet for your phone only. I looked through their website to see if they was offering phone only internet.

I am a long time customer of Cricket Wireless. Less than a year ago I was talked into purchasing an $500 iPhone 5 from Cricket. Because of the AT&T merger, my phone is no longer supported by their system. Why would they deceptively convince me to purchase such an expensive phone knowing in less than a year the service would not be usable. Furthermore, they are requesting that I upgrade to another phone. No thank you. You have taken advantage of me enough.

I ordered a cricket phone - looked good. There is no pre sale customer service. My number could not be transferred. I could not speak with anyone and after five chats requesting online reviews I had to search for myself. No one would supply me with this site. If that is the customer service to purchase what does the end user expect for future post sale problems. Most disturbing. Thanks for the other reviews. I am moving on.

I switched my service to Cricket in February when I saw the cheaper rate plans. A week later my cellphone started giving me trouble taking a charge from my home charger and car charger as well, so I brought the cellphone in for repairs to the Cricket store on Uvalde. The Cricket representative ** said that he could repair the device, requesting that I leave my with him overnight then return the next day at 4 pm and pick up the device, to eliminate me from having to charge the battery from the separate battery charger that I purchased to charge the battery because my other two chargers that I stated wasn't accommodating my needs. I then agreed to the repair services but when I came back the next day at 4 pm - with my wife waiting in our vehicle - to pay for the repairs, the device was completely out of service, therefore I was left cellphone-less.

Your phone service on the zte are crap!!! Drop calls, Dialed calls that I don't make slow internet. And I pay for the 60 dollar plan. What's going on with this service. I been with cricket for six years and never really had a problem until they changed... I hope you value your customers.

After signing up for Cricket Wireless and pre-paying for my service on 2 lines, I had Cricket merge the 2 accounts in order to receive the "family plan" discount of $10.00 per month. Once this was done, we decided to upgrade to the $60.00 20GB promo plan. So I logged into the account and paid an advance payment on both lines and upgraded to the $60.0 for 20GB of data plan. Once this was done, I reached out to an agent via their online live person chat agent. I asked the agent if I would still receive the family line discount and he informed me I would not, but I could get the same discount if I elected for auto-pay. So I asked what I needed to do to sign up. He informed me I would need to un-link my 2 lines in order to sign up for auto pay and get the proper discount. He then assured me everything would remain the same and my billing due date would not change.

I been with cricket for a long time, and I'm about to switch. They is just robbing me. I took my daughter phone off my account, and a customer service rep tell me to wait till the 22nd to get my date change for a new payment date, I did that and not even a month and my daughter phone off and a rep just keep telling me I'm sorry it's nothing he can do. WOW all he wanted to hear is a debit card number but no I'm going to metro pcs and I'm putting cricket up on yelp. Only thing they have going for them is payment option other than that they always robbing me no more...

I will put it this way. I purchased three lines of service, one at a time in less than 30 days. I was told each time that a new line was added there would be a discount and that my monthly bill would be 90 dollars with taxes. Well less than 30 days into it I totaled a cost of $143.24 just for service... Hmm... Didn't add up so I took the liberty of chatting online only to be cut off in the middle of a session, so I called the 1-80 number, was cut off there, called back, talked to an agent on the phone whom I then asked to give me the total charges I have paid cricket since mid-February...

I purchased three sale phones to add to my line. I was told if I imported my line from another company I would receive a credit of 100 on my next bill. Did not happen. Was told it takes two months. This month they say I didn't get it before the deadline so I asked to remove a line from my account. They stated I must pay the whole bill for all the lines, then they will cut it off. So where is my money going to? They say that belongs to them when I paid up front my first month bill. I'm leaving cricket. Those who also have it should leave too or let's pick a month to boycott their company. AT&T should have never partner with them. T-mobile gonna be the head phone.

When Cricket switched from their CDMA network I knew I would have to get new phones. My kids just had regular phones and had both received text messages that their service would end in January. My bill auto-paid on the 16th of January and on the 17th of January I went in and bought 4 new smartphones. I was told I would have to pay for the new month of service but I would receive a bill credit for the amount I had paid the day before and the rebates would take about 6 weeks to arrive. I was told it would be 3 weeks for the credit to show. It didn't so on 2/8/15 I had a text chat with a representative who told me I needed to go into the store. I went into the store and he told me that it had been taking 6 weeks to show. I asked about the forms for the rebate and he said those had been sent in by the person who helped me.

I notified tech support via live chats twice, on the day I paid my bill that I pay for 10 gigs of high speed data & last month got slow after 5 Gigs this month after 7.5 Gigs & so far no improvement. I'M NOT AT HIGH SPEED & I'VE NEVER EXCEEDED 10 GIGS. It's really activating when I'm streamlining a You Tube Video & my phone starts buffering the song 30X before the end. There's no continuity whatsoever now. What's the point of paying attention for extra High Speed Gigs if the carrier doesn't want honor their agreement. It's a not like they've got a monopoly on High Speed Data! I really was happy with the service up till the last couple of months, but now I'm actually considering changing services & changing carriers.

Where do I begin? Let's talk about the services. I have an up-to-date phone - I don't receive all phone calls, texts, e-mail, etc. however I pay this worthless company. Issue number 2: OK I understand once your high-speed data is out for the month, your internet moves slow. Cool, fine - never was I notified that Cricket now will completely block your internet then tell you it's the area you're in. Then the rep advised me to buy more data then my net will work. wtf. So that's when the black in me came out.

Let me start. Don't waste your time with this company I've only had this company for 5 months and I had more headache than I ever had with Metro PCS in my 8 yrs with them. We signed up at a fair. They never gave us a confirmation number, rebate forms, and receipts for all 5 phones. That's ridiculous. We got the Windows phone. They were defective from the start but the people never told us we only had 7 days to take it in after buying it so we had to waste our time go to the store multiple times to get the papers and what not we needed. And a week and a half goes by and they said I can't give the phone back so now I'd have to buy a whole new phone. I recently just got a new phone two days ago. Already freezing. Froze for 5 hrs.

I bought the Samsung galaxy s4 less than a year ago and been paying 10 for headset protection. Now they want me to pay another 500 for the same phone. I refuse, they should replace it with the gsm even if it’s a used or refreshed one. I have got 20 ppl to join cricket, there will be none and signs of how bad they are going up everywhere... cricket keep it up, all your customers will be gone soon.

Service and reception are sub-par. My LTE speeds have been through the roof since switching to a better carrier (and only $15 more per month). Their policies are extremely consumer-unfriendly and their customer service is terrible. Would not recommend.

Went in today to transfer from Verizon. Music was playing loud enough that it was difficult to hear the agent but we managed. The agent was not helpful in explaining plans but the plans were simple enough that we managed. We had to leave however when we were told that payment was cash or debit card only. Credit cards are not an accepted form of payment so be prepared.

Sadly, my husband passed away - and due to circumstances I do not wish to discuss, he was gone an entire day before anyone knew. His phone in his hand and a number dialed several times.... my nightmare is he was trying to reach someone but couldn't. Our two children had our really old phones that didn't work very well. So, out of panic or fear or just mom worries..... I went to Cricket to get them new phones. They only had one parent now and strongly felt we needed to be able to contact each other. I really couldn't afford new phones, but with the switch over they wouldn't allow us to use some old - but better - phones a friend gave us. So I bought them new phones. Had to even buy me one because we had to switch ALL the phones over to the new service. Good news was the phones I purchased came with a return of the cost of the phone after 3 months of on time payments.

Purchased Cricket phone, accessories and service on Saturday mid day. I stated I did not want it unless I could get my old number ported to the new phone. Paid $112 in advance with the 'understanding' that my old number would be ported from the old carrier to the Cricket Wireless phone. I waited 2-3 hours in the office for this to happen and finally gave up and went home. 11 hours later, still no phone service. Called Cricket Wireless 800 number and the operator asked for my full social security number (potential identity theft) and I refused. She said the 'port' was pending due to some error. I called numerous times after that and after 48 hours (Cricket office is closed on Sunday), still no phone service.

AT&T bought Cricket and stopped supporting all of the old Cricket's phones (many of which supported mobile hot spot) forcing all Cricket customers to buy new phones (which no longer support mobile hotspot). Cricket Makes no effort to Inform the consumer of this lack of support in their new line of phones (While cricket makes millions of dollars at the consumers expense!).

My husband had been having problems with his phone for about two months for a brand new phone he paid for. He took the phone into a Cricket wireless store in Southfield, MI. Gentleman told him that the phone was no longer carried because it had a recall on it. Then he tried to plug my husband phone into a outlet charger because his phone would not charge. After the phone did not charge on a regular charger he looks inside the phone at the watermark strip. He said it's not water damage. So the representative stated that he probably needed to contact the warranty department if his phone did not work on a computer charger. The phone did not work on the computer charger.

Been with Cricket for a while, never had problem until AT&T took over. Was force to buy new phones which was bs cause I have 5 lines so it was $800, then I didn't get all my mail in rebate. They kept telling me excuse after excuse. Then before, my mom could listen to church by phone. Now with new service, she can't listen cause it's a violation, so they kept shutting off her line, gave me excuse then told me she needed to pay bill that why it got shut off. Please whatever, I have flat rate of $100 a month, if one off they would all be off. I will not keep taking this. My mom should have the right to listen to church by phone, it's her right. I will be switching company soon as I can.

For three years now, every time I call anyone the caller I.D. says I'm **. At least 6 time they have fixed this problem! since 2011. What should I do, change my phone number? I was told there was nothing Cricket could do. The national caller ID center was to blame.

We bought new phones last year right before it was announced there was to be a merger. New Samsung Galaxy S4 and a new Galaxy S3 plus another new phone for one of my kids and let our other child have one of our old phones. Was very happy with our purchases at the time. Then we were told this year we would have to buy four new phones because our phones would no longer work after March. I immediately looked up our phones to see if they survived the cut-off date but no luck. If we hadn't gotten our tax return in time we would have been out of luck on buying four new phones. We can't afford to just drop that kind of money all at once and cannot afford to add payments to a phone bill every month paying off phones so we paid in cash all up front.

I purchased a 4G LTE Cricket Samsung Galaxy Admire 2 in 2013. I recently went online and chose the bring your phone option. I followed the prompts and entered my cell phone IMEI number as it appeared on my phone's settings - about phone - status screen. Cricket web page verified phone compatible and gave me an option to purchase a plan. I completed my transaction and waited 2 days for my new SIM card. I followed the instructions on the pamphlet, activated my account with new phone number, and proceeded to insert new SIM card. I turned my cell phone on and my phone did not have network connection. Notification screen read No SIM card - please insert SIM card.

I called for technical support for a ZTE Grand X. The date is stuck on Feb 17th, it's March, and my email was stuck in the receiving mode. The first agent I spoke with offered very little support as she kept asking me the same questions two to three times (I wasn't even the one with the accent!) and couldn't resolve my issue. She took my contact number, as she had already confirmed several times, that I wasn't calling from the affected phone, asked to place me on hold and proceeded to transfer me to manufacture tech support.

I bought a new Samsung Galaxy S4 1 yr ago through Cricket. They did not tell me at that time they were switching from CDMA to GSM. Now I cannot use my phone...I have to buy a new one and will find another carrier. I will never go back to Cricket. They did not want to port my number so I could keep it and I went through a nightmare to get that done. I kept asking for a supervisor and was denied, saying he was the supervisor. I wanted someone over him that could make a decision that he could not make. Beware! The things they don't tell you!

My brother decided to leave my grandfather's Verizon plan and pursue a poor choice in the Cricket cell phone provider. He had his number ported out, which my grandfather was not asked about since there is a security password on his account for a reason. My grandfather wanted to change his plan to something more affordable but Cricket has put some sort of hold making it to where the account cannot be changed at this time. My grandfather is VERY upset.

I recently cancelled my service with Cricket Wireless and went to another wireless provider. I called to ask for a refund of 40$, I was told they cannot refund my $40 because I cancelled my service. I think this is totally unfair and unjust. Their internet does not work half the time and my calls drop off a lot. That is why I changed carriers. I would not recommend their service to anyone. Thank you in advance.

I bought my phone which is a Nokia windows phone. When I got the phone I got the insurance on it. I paid a total of 186.75 for the month of service and phone and activation fees. It first started out as the speaker on the phone where people were saying they couldn't hear me or it sounded like I was in a tunnel. I hadn't had the price of crap phone for two weeks when it was dropped on carpet. I called to file a claim and was told that I needed to pay 75$ to fix it. Even though it was my fault, what's the stupid insurance for? Their customer service people are just pain out rude and when you ask for a supervisor they transfer you to another co worker claiming to be the supervisor or they refuse to let you talk to a supervisor.

Based on high recommendations from Clark Howard, I signed myself and 2 family members to Cricket Wireless. I am barely with Cricket for a month. I called customer service to join the 3 lines into a single bill. Cricket told me I owed $48 by 3/10. On 3/5, I tried to call my wife at work and got a voice message from Cricket that I could not make a call until I paid the bill. It would not let me use my phone AND the bill was not due for 5 days. I went to the website Chat, told ** my problem and he answered that my account was "suspended." I told him that just yesterday Customer Service told me my payment was not due until the 10th. He said "you should know."

My $60 phone plan comes out to be over $80. If you set up a bridge pay which is about $20 and do not pay on the next week before midnight, you lose your credit and your phone immediately gets shut down. Their customer service is terrible. Cricket used to be affordable but not anymore. I would love to see it go bankrupt. The customers are not happy and I'm sure they will go somewhere else. This company gets you to pay extra and trick you terrible and the worst phone company out there.

Horrible attitudes of entitled college brats litter the ranks of the staff and rude, outsourced ignoramuses haunt the 800 numbers. Do not buy from here! No support! Lied about rebates and rates! What a waste of time and money. They sales brat said we would get the rebate, filled it out for us, sent it in and weeks later we get a rejected rebate letter. Contacted Cricket by all avenues and all we get is we are S.O.L! They are just a heartless greed machine with a useless staff. Avoid!

I made a payment to Cricket...within 3 billing days of my billing cycle, I switched to T-Mobile. I called twice for a refund and both reps told me they don't issue refunds because they are a prepaid wireless service. Beyond pissed, they have my money and won't give it back.

I would like to closed my account with cricket because when AT&T took over my phone haven't been the same. It took away my features I was enjoying. Now I don't have it anymore, so please close it.

I bought a Samsung Galaxy 4 phone a year ago for $540 and now they told me my phone will not work after March 11th. They never notified me that this would happen. The only way I found out was when my son went to get a phone connected at a Cricket corporate store. They told him, by the way, the other 2 phones on our account aren't going to work on their network after March 11th. When I called to verified this they asked me how I found out about it. They said they would give me $100 for my Galaxy for my phone towards another phone or I could trade it in for another used smartphone. I told them I did not have another $400 or $500 to buy a new phone right now. My phone is in perfect condition. She hung up on me. (This is when I called the corporate store.)

I have been a cricket customer for over 10 years. In those 10 years I have had very few minor issues. That being said, ever since the buyout by AT&T that made me purchase a new phone, the service is TERRIBLE. My new phone requires me to dial the area code in my local area, when I answer the phone it takes several seconds for the person to hear me. I am constantly getting dropped in the middle of calls several times a day, and I have waited several times on hold for customer service for more than 30 minutes. The customer service agents barely speak English with a deep accent, and you have to repeat yourself several times to get the point across.

Don't bother buying Cricket cellphones that have rebates. You will never see them. We are a family of four, bought phones during the required time frame. Been FIVE months now...still no rebates. Called rebate department 6 times. People don't speak very good English argue your phone was not bought during the promotion period. BUT ALL FOUR PHONES WERE. After minutes of telling them how to do their job they then agree they are in the wrong. Then claim it's either been mailed or will be. AT&T bought them out. Shows what kind of scam company they truly are. Phones are garbage along with their cell service. Don't bother trying to use google maps...the data connection signal ALWAYS gets dropped and you will get lost. Company is an embarrassment. Sad for those of us who live on fixed incomes get screwed in the end. Don't waste your time unless you want a runaround and nothing but pass-the-buck lies.

Setup auto pay to save the extra $5.00 a month, but it took 3 hours for website and phone rep to solve there database error. The following month, the auto pay texted me there was an error with the card. Funds were on card and the card details were correctly given and saved. But Cricket does not store the security (CVC) code in the database, so each month with auto pay, the customer needs to go online to enter the CVC code to make a payment...not really auto pay then. Also the foreign rep didn't really help that much either after 44 minutes and talking with the floor supervisor.

I wish I knew how Cricket treated their customers before I did business with them! I was a loyal customer for two years and got totally taken advantage of. I was promised a $50 rebate on each new phone we bought, so we purchased one for each line we have (3). We specifically asked if we qualified for the rebate and were assured that we did. Well, come to find out I should have hired a lawyer to read the fine print for me before we made the purchase! The store, rebate center, and even the corporate office told me I was out of luck and basically said I was the dumb one for expecting the rebate we were promised. Well, I was the dumb one two years ago for choosing Cricket Wireless in the first place! Tomorrow I am taking my business somewhere else, where they treat their customers right!

I purchased a phone from Cricket last year for $800.. I plan on the phone lasting me 3 to 4 years. That's a lot of money to spend on a phone. Now with the merger I have to purchase a new phone which will probably cost me another 800 and I'm only being offered $120 credit plus $75 for my phone. This is unfair. AT&T should want to keep its former Cricket customers. I will not be staying with Cricket. My feelings is I should have received in the mail a new Galaxy 4 which is compatible with the AT&T network. I believe this is against regulatory mandates. AT&T said that this merger would not cost new Cricket members money but apparently it would cost me money.

First, the phone I purchased is defective and they said I have to go to Motorola to get a replacement phone. I have been without a phone for over a week and the new one won't be here for a week. If I have an emergency, I have no way to call for help. They should replace the phone in the store and they should send the bad phone back. Also, since I switched to Cricket from another carrier, they said I get a $100 credit and I would not have to pay again for two months. I contacted customer service and they said that's wrong. I chatted with them for a while and they won't take care of it. Basically, I was lied to and they don't seem to care. I am leaving Cricket as soon as I can and will never be back.

I bought a new phone in January. See sales person made it sound like insurance was a one time cost. It's a monthly charge. I called customer service to have it removed - I was informed to call the store. I called the store they informed me I had to call customer service or come in. I'm in a brace - it's very icy and snowy outside I cannot make it to the store as I am in a brace. It seems like once they get your money they don't care what they're doing to your life. They just lie through their teeth. Just some of the worst customer service that I've ever had and also some of the worst phone service I've ever had.

Purchased Cricket windows phone, new at local Cricket store. HATED THE OPERATING SYSTEM. Attempted to return it at 9 days but was told I was 2 days over their return limit and to sell it. I did but the purchaser wasn't interested in Cricket service but was intending to use on AT&T network. Cricket refuses to unlock the phone for use on another network, even though the sales rep and the store manager said it was unnecessary to unlock and that it would activate on any AT&T network/ subsidiary. NOT SO!!! Now I've purchased another phone, must refund for the windows that is now a BRICK and considering the unreasonable attitude/ policy/refusal by Cricket. I wouldn't recommend them to a soul in the world even if they gave phones away. I was better off with Verizon and will revert soon with no tears shed whe cricket files bankruptcy

I ordered my phone. Was promised a rebate of 75.00, was denied even though I did what i was told. Then within the month my phone shot craps. I wish I would have checked on Cricket before buying. I would have saved my money and went elsewhere.

I have been a long time cricket customer. For years I enjoyed tethering my families devices when other providers did not allow this (a paid option previously). I enjoyed the arrival and later versions of muve music and had a large collection. I am currently on my 3rd cricket smartphone and 4th cricket phone overall but last year I started having problems connecting from home. I assumed the local cell tower had been damaged from some recent storms but the reception only got worse. It got to the point I barely had signal, even in heavily populated areas (working near DC) where EVERYONE has signal! I began missing calls and texts, receiving them days later or not at all. I almost lost my job when I went in the hospital one night and my husband (also using cricket) placed a call to both my boss and supervisor that appeared to go to their voicemail that never got received.

I purchased a new Motorola Phone and activated service from Cricket. The phone had a $75.00 rebate special. I followed the directions exactly as requested and included a copy of the phones ID from box. Today, I received a "auto generated" post card stating that the rebate was declined due to "CTN not found". Coincidentally in my mail box was another "auto generated" post card address to my neighbor, placed in my box by error, with the "SAME" rejection info. What's up with Cricket. I tried to contact them about this, but no luck.

I was close to subscribing to Cricket and changing from T-mobile to Cricket. The $35 basic plan from Cricket appealed to me and data limit was good. But, after reading the reviews here, I am so happy, I didn't do it. T-mobile wouldn't let me leave without offering me the same deal as Cricket, with more data. I am now getting a $35 dollar a month plan from T-mobile with 3GB of data with data stash for the same $35.00 charge, with taxes at $42.00. T-mobile isn't great, but it seems way better than Cricket.

I used be a happy customer until Dec of 2014. I don't understand why I was not told before I got into paying for a phone by credit and when I am finally done I was told that my phone no longer will work as of February 28, 2015. Not fair. I paid $680 for my HTC. And then I have to change phones and then my lifeline get taken off like wtf. Not fair. Then my bill goes up to $50. Then the first month make me pay $65 to get my phone back to work with bridge pay.

I purchased a SIM card and plan after being told that I could use the phone I already had. Once I got the phone the SIM card would not work. I called customer service. The first I talked to hung up on me after she didn't have any answers for me. Mind you, I work in customer service and know what it is like to have rude customers so never once did I become one of those customers to them. I then called back and got the runaround by two other representatives, the last one stating there was nothing else they could do for me...to go to a store. So I decided to call our local store and upon asking questions the lady told me that I was lied to about my phone from the get go and that I would have never been able to use my phone.

Since moving to "New Cricket" I've found both the products and services lacking. On the old Cricket I had tethering for my android phone (a large part of the reason I stuck with them-I could use my tablet on the go via my phone). I also had fairly current phones w/ reasonable updates to systems comparable to other providers.

Bought my phone in December 2014. There was suppose to be a $75 rebate on it which took over a week to get the form to fill out. On top of this, I was told and on their web site at the time there was suppose to be no late fees. I had to wait to be without service for three days because of my paydays don't always fall the same each month. So I go to pay for my plan and they charged me an extra $5. I asked why and was told it’s a rescheduling fee because I went more than 2 days past my due date.

I bought the Galaxy S4 in March 2014. Now if I want to have a Galaxy S4 on Cricket I have to pay AGAIN for a new phone? They will only give you 120 for credit. HMM funny...if you guys were gonna low-ball us on our phone, you guys should have just sold the damn phones for 120 if they were gonna be bricks in a year! YOU GUYS HAVEN'T EVEN TRIED TO AID US IN ANOTHER OPTION TO WHERE WE COULD TAKE OUR PHONES TO USE THEM ELSEWHERE. THESE PHONES ARE WAYYY TOO EXPENSIVE TO "RE-BUY". I have been a customer since 2008 and I never thought you guys would do us like this. I tell you what, if you guys don't give us a decent price for us to trade in, I swear I will never use or recommend you again. I hope you go bankrupt for this! My phone is in perfect condition yet you wanna give me a ** excuse on why you cant give me a better deal.

When I bought my Galaxy S4 last March 2014, you (Cricket) knew this phone would not be compatible with your merge with AT&T and this was not disclosed to me prior to my purchasing the phone. I was sold a $600 phone with misrepresentation from an associate of your company and because of that you owe all of us full refunds on purchase price of these phones. I truly doubt anyone of us were advised of the phones being useless within a year or less. Who is going to pay $600 for a phone that will only be useful for one year or less. You are given 30 days to make this right before I file a claim against your corporation for misrepresentation

I am NOT pleased with the way that Cricket is handling Bridge pay which is charging $5 more and there is no grace period. If you do not pay your bill on time they shut the phone off immediately. What about the customers like me that have been with this company for more than 5 years. I think that we should deserve a little more leniency. Also you took away tethering which was a fantastic and made this company very special. I am willing to pay for tethering. I think that is something that is needed. Since AT&T has taken over it seems like it has taken the affordability out of it.

Since acquiring a Cricket Moto g I have had fraudulent charges to two credit cards. They were the people who had both numbers. I have had to cancel both cards. I Also decided to cut my losses and cancel their service, with a month paid in advance. Talking to customer service is like talking to a wall. They all say there is nothing they can do and refuse to let you speak a supervisor or someone with authority.

I have been a member of Cricket for more than 6 months now, and a few days ago I removed the established auto pay. But today I checked my account, and the money had been removed two days ago. My original bill wasn't due until today, I called customer service to explain my situation and the representative very rudely responded that I couldn't do anything because they did not have a refund program. I am extremely dissatisfied.

So I got a Cricket Phone, had it for over a year and I cancelled it out with a remaining balance. I spoke to people at the store and no help. Told me I had to call their customer service. I did - it hangs up on me. I went online, did a chat and the person was rude. Told me I could not get my money because it was a policy. I checked in the booklets - they gave me no information about policies on the booklet. Plus he ignored my questions, didn't put me through to a supervisor even though I asked - plus no one in the store told me their policies when I opened the account or after I went in to cancel it out. So I'm out close to 100.00 even though I asked about it in person when I was there and the girl told me she didn't know anything, just gave me a number that just hangs up on me. Worst service ever. Will never use them ever again.

I bought a ZTE 9511 Overture for $209 in November of 2013. I had no problem porting over my phone number from Verizon, bought the insurance, the $55 plan, and 5 gb of data. Within a week, the phone stopped receiving phone calls. I took it back and they exchanged it. This new phone would receive calls, but I couldn't make them. Took it back again. Replaced it with a third phone. This one worked, except that periodically, the touch screen wouldn't work. Resetting the battery solved that. Two of the features that made me go to Cricket (besides the price being 2/3's lower than Verizon) were the Hot Spot and Muve. I live two blocks from the Cricket store in Mesa, AZ and usually get 4G speeds. I use the Hot Spot to connect through my home computer.

The store I had purchased my plan 6 years ago from was no help and was unwilling or lacked the knowledge to guide me through the transition to newer plans that were to take place in the spring of 2015. Consequently I shopped other providers. I was unable to get to their customer service using the number that was ported to my new provider.

I purchased a Samsung galaxy 3 on a Friday ($460 w/ 1st month service). I couldn't turn the phone back on once I had turned it off the very next day. I was able to switch to another phone (barely) free of charge that Sat. The following Monday they began selling the Samsung galaxy 4! I could have waited until Monday to buy a phone! So, that was my second problem with Cricket. Would it have hurt them to inform me of that?!! Also, I was promised 4G service 'soon'. This purchase was May 31, 2013. I paid my bill in-store the first couple months and always asked when will I get 4G as I was promised? Response: "soon". That went on and on....Soon, they would say to me. It's 2015, I still don't have 4G! (Feb 14, 2015) - because NOW, I have to buy a brand new phone!! They claim my current phone will not work with 4G. They say that I can't even sell my phone to another carrier/person because it will not work and is basically useless.

The customer service sucks. Last month my bill was due on 12/27. I set up a BridgePay on the 31st, paid the $20 then received a text to pay 7 days later $5 more of what I was supposed to pay. Didn't really pay it, no mind. When I was one day late on paying, I was then told that I would have to pay the whole bill. When I question as to why the lady I was speaking to got flustered because I was never told so, I ask to speak to a supervisor which the supervisor hung up on me. I called back and again she hung up on me.

I upgraded my 3G phone to 4G. I needed some technical support so I called. I have never had a problem talking to a tech - very helpful. A week ago I called their menu was completely change. For an hour I tried to talk to someone - believe me you can't. Why they are doing this is beyond me. Their 611 number and their 800 number go to the same recording. It was very frustrating. I needed help and they sure made sure I didn't get any. Maybe there is a way to get thru but I couldn't find it.

I was informed that I must buy a new phone that would work with the "new" Cricket. I have been with Cricket for several years and purchased a Galaxy S4 less than a year ago for over $400. I received a letter from Cricket stating to bring in my phone and receive a $120 credit plus the trade in value of the phone toward the purchase of a new phone. Now, the Cricket website states that they will give you a comparable phone for free. The corporate store had no interest in that statement on the website and simply told me "that's not how it works." I took the letter offering the $120 PLUS the value of my current S4 to the corporate store and was told that I got $120 toward a new phone. I asked why the letter stated $120 PLUS the trade in value. They responded with "thats not how it works" and refused to even acknowledge the letter/offer I received in the mail. They also stated that my current S4 was set to be shut off in a few days due to the merger.

Enough Said. I am out $85 paying for a phone service $50 monthly rate $25 transfer service $10 sim. My option is to buy a new phone, when mine is new; pay $80 for a crack. Or buy into Tmobile again, hopefully not lose my number. Pay 2 phone bills for 1 service. Or lose my number. What a joke.

Purchased the Samsung Galaxy S4 back in Feb. 2014 and less than one year later Cricket tells me that my S4 that I paid well over 700.00 bucks for would not be compatible with the network. They were only willing to give me the ZTE Grand X as an even exchange and the phone is a significant downgrade from my S4.... I was told I would receive 100.00 rebate on the Grand X, now several weeks later they send a letter saying I'm not eligible for the rebate. I am so disgusted with Cricket and a long time Cricket customer of a 8 years but I think I'm going to switch phone companies because this all just seems to be a rip off of their former customers.

Opened Google account, I was the unknown when I started 2 way verification. My apps are synched but my emails and notifications did not seem to work. Checked activities, Houston Texas was me, I was the unknown. I purchased the phone for around 50.00 dollars 60.00 plan. It is my phone cricket sales person in Franklin Ohio, not very caring. My last phone, Nokia 520 windows phone, was completely taken over Microsoft accounts, email, Facebook. I fought for 2 weeks password changes, 2 way verification on Facebook, they won. I had to take phone back to Walmart. AT&T, Nokia, Microsoft, are we free or phones cannot be secured? Hacking is evil and a violation of our constitution.

They claim to have unlimited high-speed data but that's far from the truth...I'm forever watching YouTube. My data just reset yesterday...How is it that in one day all my high speed data is gone? This is the second month in a row this has happened. I'm going back to Sprint because this company sucks. I would not recommend Cricket to anyone... I would only warn a person about this company... What is the use of having these phones and services like LTE when you can't use them? I bought an iPhone 4 8gb from this company 2 years ago with the service the phone and phone case. I paid 500$ cash. I can't even use this phone with Cricket service anymore and they offered me 30$ to buy it back... What a waste...

I recently purchased a SIM card as well as a monthly service plan. I made this purchase because I went on the cricket wireless website and entered my IMEI # and it told me my phone was compatible. Needless to say it isn't. The customer service is despicable and I was informed they don't give refunds. I was scammed and lied to thinking that I would be able to use my phone. Why not refund me for a service I was not provided? Now I am out over $50!! I have contacted the BBB and hope that some resolution will become of this!

I have had several cellphones at cricket wireless. Where they were compromised, the company should put better protection for their customers. We (meaning my son) went to a corporate office, here in Chicago. Where they didn't help. At first we will change cell numbers to see if the hacking would stop! It didn't. It not just Cricket, other companies in general suppose to protect their consumers. We pay our money, we suppose to get great services.

I have a friend that tried cricket who had a better experience. Hopefully the AT&T merge will improve the company. As of right now I have had the worst experience I think I have had with a company. I utilized the chat many times they told me my phone would work. I attempted to call them to make sure I get transferred to a line that rings for approximately 3 minutes and says "we are sorry, no one is here to take your call" and disconnects me in the middle of the day!

I joined cricket approx 1 year ago. My phone has had problems. I had to take three afternoons off, to try to get it working. These kids working there couldn't fix it. I finally had pay someone to fix it. Then they say Art took over and no lifeline. What a rip off. My cell phone is my only phone, I depend on it. They also took tethering. I'm a student and use that for college. What a rip off. Also can't use this fixed phone any longer with predators like that.

I used to be a loyal customer with Cricket and when they merged with AT&T they told me I had to buy a new phone to continue using their network. Also mentioned that I spent over $200 for a phone I would get the 4G LTE network and coverage. Never received the LTE coverage, but oh well. Then noticed that they had a new plan and data where if you have a LTE capable device you get a total of 20 gigs of data a month.

Cricket merged with another company. They, knowing they were going to do this, continued to sell expensive phones knowing they would not be worth more than 120.00 trade in value. I got a samsung 4 for christmas one year ago. It's in perfect condition and they are offering me 120.00???? That's robbery.

I purchased a Samsung Galaxy s4 from Cricket Wireless for over $500.00. I only had my phone for over a year, it was in very good condition, no scratches on the front or back, it was like new but because of the changes I had to turn my phone in for something of lesser value. I didn't have the money to purchase another S4 and I shouldn't have to. If Cricket was going to change their phones, I should have been given back the kind of phone I was turning in. Now I am stuck with a big bulky phone that I hate. I lost all my contacts and passwords and most of my pics, but most of all, I am out of the money and the value I paid for my Galaxy S4. As soon as I can, I will be leaving Cricket Wireless for good. Customers come first, but in this case, Cricket put their company first. SMH.

I traded in a phone for an updated phone in your store in Fenton, MO on 1/16/2015. I was told I had a 7 day tryout to see if I could operate this phone! I tried for 7 days to use the phone. It was too complicated for me. I called on day 7 at around 6:30 pm to exchange the phone. I was told that the store was closing at 7 pm. I didn't know the store closed at that time, I thought around 9pm.

I have been with cricket for 8 years. The service has been great, but the customer service is poor. I recently purchased an iPhone 5 to replace my old cricket phone since my old phone will stop working next month because of their merger with AT&T. I called the store before going to avoid having to wait because I have a 19 month old and it's not easy having a small, curious child wait for excessive amounts of time. The worker on the phone said to come and they weren't busy. Well I ended up having to wait 45 minutes before I was helped...well technically, screwed around by cricket's ridiculous system. By the time I got to the counter, my kid was not happy, and tired of waiting there. There was a room full of people waiting to be helped, and the same two customers being helped when I got there were still being helped 30 minutes later. It was extremely excessive.

Bought new 4G phones and was told I had to create a new account for that. So I told them to cancel my old account but they never did. They have been taking money via auto bill pay for an account that I thought was done with for over a year. Spent 3hrs online and on the phone and it's still not cancelled acct # **. Oh and yes check the new acct work too. You need to credit my acct what you owe me.

I have tried several times to transfer my number from Cricket Wireless and on each occasion Cricket Wireless refuses to acknowledge the request. When I call Cricket Wireless and inquire why they have not release the number they will not provide answers or will simply disconnect the call (This happened 7-8 times). I have currently lost communication with some important business contacts and friends due to Cricket holding my number hostage.