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I received an email from Michele **, VP, Comcast stating my services/function on my second phone line will be reduced on December 3, 2018. I pay the same amount for two VOIP lines. I called to find out why the functions were going to be reduced on the second line and was advised by support that as an existing customer I would not get the reductions in function on my second line. That was NOT stated in the email letter I received.
This is so typical of Comcast/Xfinity. They cover their bases with incomplete information to their customers. And when calling Comcast/Xfinity you get to hear the same recording saying they are experiencing high volumes of phone calls... Please hold... I have heard this voice message for years now and had to wait on hold for hours to finally get to talk with a customer service representative. COMCAST/XFINITY SERVICE AND SUPPORT SUCKS! And it starts at the executive level of the company. I have years of poor service with Comcast/Xfinity and get hot under the collar when I see their TV ads talking about how great their customer support is. It is NOT.
I have had recurrent phone problems for 2 years (dropped calls, people can't connect with my number, and hear screeching in their ear on the second try). At first, Comcast attributed my problems to my phone. Okay so I buy a new $150 phone. That didn't help. Then they said, it must be the modem. So they installed a new modem. Two more home visits with no solution. The Comcast guy who just left said, "Well the lights are blinking on the modem, so you can't have a problem." (I should add that once when Comcast called my home, she experienced first hand the disconnect and screeching in her ear.)
If Cambridge had FIOS, I would switch tomorrow. Honestly the only solution is to drop my landline and use cell exclusively. Because at $40/month just for phone service, (no internet or cable TV) I'd expect some functionality, whereas now, I have next to none. I should add that with my Verizon cell service, in 5 years I have had literally no problems. Comcast wake up, or you're going to lose even more customers.
Comcast increased my monthly bill by over $40 without notification or permission, even after I was promised the bill would not rise after some type of "promotional period". After 20 years as a customer, I have learned that this is their common tactic, even after being assured the fees would not increase. This company is simply the worst company in the United States. They shouldn't be allowed to remain in business as a service provider and certainly shouldn't be given the opportunity to merge and therefore gain even more of a monopoly. Further, they should not be able to craft "deals" with local cities for less oversight and should be governed as any other local utility. This current issue is just the tip of the iceberg. They have routinely made errors in billing, charged me for unsolicited service calls, mishandled service issues, and lied repeatedly during telephone calls. No more - vote with your feet! This is a dead company walking.
Had sooo many bad experiences with Comcast I could write a book. Do yourself a favor and go with anyone else or go without. I’ve had them for internet, home phone and cable for years and at different addresses. And every time it was a nightmare. They are liars and I truly believe they are scammers. Will NEVER consider them for anything again.
If you are looking for a service that gets great customer service, Comcast is not it! Today I had an appointment between 1 - 5 (that is another subject). The tech did not have the part he was suppose to install at my home. So he cancelled the appointment. How do I know all this? Because I called at 5:00. It took my three times to get through their voice choice system to finally talk to someone. That person told me the appointment had been cancelled. I was angry that no one called me to tell me. She said they are not required to call me.
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I have had problems with them from the 1st call. I should have taken that as a sign but since it was rectified l will not speak of it now. They messed up my account and l didn't like the customer service l received. So I called to have the service disconnected on the 4th of Sep. After l took the survey my services was disconnected for no reason other than retaliation on the 1st of September. I called in and was told that service to the boxes could not be restored. I was on the phone for over 2 hours and nothing was solved. This is very bad customer service and it does nothing for my PTSD.
I am sending this for my mom who is currently in the hospital because she was hit by a car while going through a crosswalk. She ended up with a head injury and back injury. Also she had her glasses broken, and her Xfinity Mobile cellphone destroyed. She asked me if I could get a hold of Xfinity Mobile and find out about getting another phone. But she was unable to, because she never got insurance on the phone. Now she is stuck with paying almost $90.00 for a phone she doesn't have. There was nothing Xfinity would do.
I moved to a new home and was informed that Comcast did not service my new area. A manager told me that if I canceled a portion of service and then another that I would not be charged the early termination fee. When I called back and spoke with a representative and explained what the manager told me, she called me dishonest for trying to beat the system. When I receive my final bill, I called in and was told by a manager that I could have done what the manager told me and not pay the fee. Even though the representative told me otherwise, I was blamed for canceling in the same day even though the representative told me it wouldn't matter and I would be charged anyway. In the end, when I attempted to pay the termination fee, she passed me along to the automated system without ending the call. I will never do business with them again. A total fraud and rip off!!! Buyer beware... Contracts are meant to get you either way and are extremely one sided!!!
I called to move our internet service to our new home. I was informed that they do not provide service in the new location but we would still have to pay our contract out. When I explained that my husband's job is relocating and this is not in our control they said that did not matter. My recommendation look for another provider and if you are unlucky enough to be stuck with them don't ever sign one of their contracts. What a scam!
WORST CUSTOMER SERVICE! Each person you speak with says different information or will put you on hold for a hour. When you ask to speak with a manager or someone in charge supposedly you cannot do that because managers do not take customer calls. What are they doing if they cannot speak to a customer? I would not recommend Comcast to ANYONE. It has been a month of back and forth with them for us to get nowhere. Have been on the phone for 3 hours just today with each person giving me completely different problems with our service even putting my husband against me saying they spoke with him when he has not talked to them at all.
I purchased an iPhone 7 from Xfinity Mobile last year. Last week I purchased an Apple Watch and needed to switch carriers (because Xfinity doesn't support Apple Watch). I paid off my cell phone in full before trying to switch carriers. I was initially told it would only take up to 72 hours to unlock my Xfinity cell phone. When I called back 3 days later I was told that that was incorrect information and that it actually takes 5-7 BUSINESS days to unlock the phone. It's now been four business days and the phone isn't unlocked. It's outrageous that in this day and age (2018) it would take longer than a few hours to complete this process. It seems to me I'm being punished for switching carriers.
Worst experience with Xfinity was today. I found out that the people who set up my account lied to me, and then put down the wrong contact information so that I would not see the error when I never got a bill. Now that I did not get a bill for 30 days I called and asked about where my bill is and I find out that you are charging me and extra $60 a month over what I was initially told, and now that it is past the 30 day mark I can't have the issue fixed unless I want to pay a termination fee. That is some seriously shady business practice. Jerry ID# **. Robert ID# **. Neither of these individuals were willing to help fix the issue, quite disappointed.
I have had Xfinity for more than 5 years. The bills have gone from 80.00 per month to a now a whopping 210.00 a month. I am not and have not been under a contract in a long time. I called them and told them that I am on a fixed income and I could not afford this. They had nothing for me. Called corporate and the same thing. As long as I have been with Xfinity the bill has NEVER been the same. Different each month. They don't care about their customers and never will. I had last year a customer service person from a regional office harassing us in the middle of the night with her personal phone. We threatened them with a restraining order and they still kept her employed. Bad company.
I even reported fake service technicians coming to my home with their ID and they did nothing to fix the problem. They have extremely poor customer service. They tell you what you what you what they think you want to hear and not what will happen. Their services are terrible. It is not as promised. I would not recommend them to anyone.
Xfinity company is the worst cable/internet company out here. They are some ** scammers! We signed up with them in December to get Internet and cable. We are Football fans so in order for us to get NFL network, we had to upgrade to the 105.00 a month package. Guess what they decided to do without notifying us?? They decided to take NFL network out of our package without telling us and then adding it to a higher package which would mean we would have to upgrade again to get that channel.
Now we are under a contract. They told us that although we are in a contract, they are allowed to make changes within it. That is some **!!! The representative that spoke to me is Latisha. She pretty much told me that it’s nothing they can do and that they actually added the changes in fine print on the bill. Like that’s so sneaky and ** up stuff. We don’t even get paper bills. We pay on the app. We are so over this company!!! Not fair to do some sneaky ** like that to customers.
I received an outstanding bill this month, after talking to a customer rep I find out my current package expired. I switch to cheaper package: when all was complete the customer rep told me the new price change would take effect immediately. I called on the 8th of June as soon I received the EcoBill. Fast forward I'm still stuck with the same high bill and according to the main office in Philadelphia the bill generates on the 5th of every month. If this is true why am I getting a bill on the 8th. They said I will see the difference the next billing cycle. Let's see how this goes. This is not the first time this has happened. The last time Comcast did this it took nearly 4 month to reimburse the difference and mainly I was on top of them. Rita the executive office customer rep in Philadelphia THANKS FOR NOTHING.
We are going on day 5 waiting for our phone to be connected. We were coming from Verizon to Xfinity. We had 2 phones. Mine ported over right away. We are one day 5 for my husband's. On Monday at about 11 am I walked into Comcast. Finally at 3:45 I walked out with only one phone activated. I spent 2 hours on hold from 5-7 still no answer told me to give it 24 hours. The next day spent another 2 hours in the store and at least a total of 4 hours on the phone. Still no answers. Told to wait 24 to 72 hours. In the meantime we have no phone service on one phone. I've called 2 to 3 times a day and the same answer, "We moved you to tier 2." I've had every person tell me that they will get back to me I still have not received a call back from anyone.
I received a email to call them. I did and I went through the same thing of telling them everything they needed to know for at least the 10th time and I get the same answer, "We are working on it. Give it another 24 to 72 hours." Verizon ported the number over and Comcast lost it and don't know how to find it is what it boils down to. So now we have no working phone. They won't even give a temporary number on my old phone til they can figure it out. I want to return the phones and go back to Verizon but they lost our number. Verizon might be a lot higher but we at least have service.
I just saw that Mike Cavanaugh the CFO of Comcast made 40.64 million dollars in his first eight months with the company. 6 million of that a cash bonus. I just checked my bank and seen that since 2011 I have paid over 10k to Comcast for tv & internet. Have had nothing but problems. Still nothing resolved and my bill is over 300.00. Limited Basic includes 164 channels = 2 church, 2pbs,16 are in Spanish, 28 HD channels do not get, 2 cartoons, 6 shopping networks, 20 channels on channel lineup aren't on the tv to even watch, 12 are duplicates and 49 channels are music. Oh by the way try getting rid of tv and get a Fire tv set up and pay HULU 40.00 plus a month and then Comcast gets you for over data usage. Just an FYI Comcast OWNS 40% of HULU. Something must be done.
On 4/9/2018, my mobile phone I have thru Xfinity shut down. I took it to the local store to see what could be done. Nothing on the spot. A replacement phone had to be ordered and shipped to me via FedEx. In doing so, the agent provided FedEx with an incomplete address and FedEx did not deliver the phone on 4/11/2018. FedEx returned the phone to the sender. In a series of visit to the store and online chats, phone calls being made at the store and more, I am still without a phone or any type of resolution. This is my only phone. I am a senior citizen who lives alone. I haven't a phone to call 911.
I am on a fixed income, purchasing an additional phone would create a financial hardship. I also have a minor disability. As of today, 4/23/2018, I am without a phone or a positive communication from Comcast Xfinity despite promise after promise. All that I have gone thru is documented by me. I feel abused, all well as having my civil and human rights violated.
I was a very loyal customer of Comcast Xfinity for a while and had been contacted by Comcast for a special Promotion they were having offering me more channels line up for basically the same price that I was currently paying. I had informed the representative that I would be moving from current address to Newly Built home in a couple of months. Date not set as in process of being built, they advise won't be a problem. Would be able to use their transfer of services. I contacted them on the moving service dept to set up the transfer and they informed me that per checking their database there would be no issue hooking up services at the new home address. I go through my whole ordeal of closing and moving into new home to find that I have waited almost a month of no service being available to me while still paying for the service bills forwarded to the new address.
Software complications and poor communication on Comcast part between the matter of transferring of the services as they had informed me multiple times a line surveyor would need to be sent out to see if area would be able to receive service in area. Mind you I was already informed prior to moving in the service was available. Now already moved in to new home and not once was I advised of there being an issue with the area it was set to be surveyed.
Well this process did not go well as well as the line surveyor had told me that there was no service available in my new built home area but this info was not relayed to Comcast dept so that they can process a "cancellation of no access" in my area for my acct and I was yet again left to have to make numerous calls out to Comcast, being placed on multiple long holds to try and find a resolution to my issue, as the Comcast inside reps yet again used their database for entering my address and kept informing me that the service is available. I basically got sick of the issue and not having any internet, cable and phone service that I used what worked in local area per my neighbors’ assistance to locate the reputable companies to use and also asked if Comcast was available in area in which they replied "NO".
There is no service availability for the area I was in. After all the ordeal with having to deal with reps, surveyors, escalation and management conversations I was simply advised I was going to be charged for breaking the contract and that there is nothing they or I can do about it. I was even harassed by a representative pawning himself off as a manager, if this is the merit you hold your managers up to I simply advised he can speak with my attorney on the matter as I am not a lawyer and he was simply trying to use legal wording and paraphrases to prove either how smart or dumb he wanted to make himself seem. After this I was placed with their collection dept and was contacted by multiple reps in regards the matter.
I stated my point on the reason I feel I am not liable to pay this fee and they simply did not care. I did on my last account just wound up paying the fee as the rep on the line tried her best as it seemed to get this escalated but I had informed her I have taken all processes available. She had offered to get the matter addressed and it has led to being placed in her collection plate. I didn't want this to affect my credit report and this was the only reason I paid this fee. Comcast was a good service provider until there is an issue with them that requires more than just a computer to resolve, there was no customer service here just ways to collect on the matter. Very disappointed!
It appears that so many people, all over the United States, are unhappy with Xfinity/Comcast. I would like to be added to that growing list. I live in a 1,700 square foot, single story house. Just a plain, simple home! I could not get internet connection from one end of the house to the other. I purchased a booster thinking that would help. No such luck. I have called Xfinity many, many times explaining the issue... Never once did they offer to send a tech. out to check why we can't get internet connection throughout the entire house. Oh, and before all this - we did have two modems, one price, one account and great internet connection. My hubby went to the Xfinity Store to exchange a remote that wasn't working. With that - one modem was turned off - why?!?! Who knows - except Xfinity. Telling the customer service people this - did no good.
So, I was told that I would need another modem - however - Xfinity only allows one modem per account/house. WHAT!?!? I am the only account - and now I need two of me to get another modem? How does that work? After numerous calls and talking to several people - the solution was/is... I now have two Xfinity/Comcast accounts for the same house and the same service. I am paying one bill for TV, phone and internet and now another bill for just the internet. I have been made into two people with one service in the same house - using my middle initial to open the second account. Can Xfinity get any more greedy? Oh - why yes they can... Trying to make a payment online was not working (the bill is not due til' next month). So, I called. Yes, they could take a payment over the phone - but it would cost almost $5.00 to do so. "Is this OK?" Oh heck no, that is not OK - and I hung up.
So, suppose you are late on your bill and want to make it right by paying over the phone. People who are late, usually are, as they are short on funds. I know, that is not Xfinity's problem. However, how greedy can you get Xfinity? Give those people a break and quit charging an extra $5.00 to make a payment! After all - you are getting a heck of a lot more than $5.00 from me by double billing me for the privilege of using your internet service.
Going on 3 days now. I have been lied to 4 times about getting a call back to restore my internet service. They have failed to update my new phone number after several requests. Girl this evening promise callback in 13 minutes and service being restored. She went home. No callback. They even tell me that I don't even have a modem. I've reset it twice and it recognized the modem existing both times. I'm lost for words trying to describe the total ignorance I have experienced with these idiots. Going with different service. Pathetic company. They offer you to take a survey in 30 minutes. Phone does ring in 30. But it's a totally dead call. You get the chance to say nothing. They should be investigated and forced out of business by the FCC. And customers refunded just for the aggravation they cause.
I found out that my daughter had been receiving receipts from Xfinity concerning WiFi on demand pass. She does not have a bank account and our family account has NOT been used. Since it's once a month I believe she is receiving a free trial each time. When I called Xfinity they told me it's not their responsibility. It clearing states in their terms and services "Be at least 18 years of age". My daughter is not old enough and some of these passes have been at 3am. Xfinity wanted to tell me how to control my daughter. Is there legal action I can take?
The original deal when signing up was not honored. The employee that was in my home with the deal and set up the equipment was later fired for similar issues and yet I was considered locked into a contact that was not what I agreed to. Then 2 years later I was given charges that I hadn't agreed to and thought I had at least cleared that part up 2 years prior. I was on long holds and given unnecessary roadblocks. I was not put through to a supervisor when asked.
I have 3 adopted medically fragile children and work full time as a single mother. I have a child that has been in the hospital more than out over the last two years. She requires 24/7 support. I'm coordinating in home care with several providers and just do not have time to spend hours on the phone. I often had to get off before any resolution due to really lengthy waits and being needed for care.
Finally, yesterday after being on the phone for over an hour, I was able reach someone willing to listen and work with me. I was able to get the $32 of unfair charges removed for movie channels I never wanted and have someone willing to look at the basic plan I wanted versus what it had been changed into. I canceled all services because I can not trust this company to do what they say and work with me in a timely manner. Cleared that part up.
When we signed up for Xfinity security, internet and TV services, we wanted to buy our own modem instead of renting (more expensive). Technical support gave us the specs on which specific modem to purchase to operate all the Xfinity features that I wanted to use in my home. Yet, we are still having issues after a full year of service with them.
I have called multiple times, but nobody has provided a solution, except for me to spend more money buying a new modem or renting one from Xfinity to try to fix the problems we are experiencing with internet and our security system. I was just on the phone for two hours, and spoke with two different departments, and then was told that nothing could be done. I'm at the point of canceling all my services with xfinity, and writing reviews on every online outlet available to share this horrible experience. I would like to speak with someone in corporate offices that actually cares and would like to offer a solution before I do so.
Set up service for internet over their chat with "Jatinder" for $49.99 without an agreement. There was a problem with their appt and it didn't happen. The next day called their "retention" department. She told me I could "self-install" with my own modem but also set up an appt for the next day for a tech installation in case self didn't happen. The same day, I bought my own modem and self-installed over the phone with a tech. The system was doing good, but 5 minutes later, he went to cancel the tech installation appt for the next day as it was not needed anymore. Then the service went down and he had no idea why. He then tried to transfer me to "higher level" support, but hung up on me.
After wasting another hour, finally found out the tech wiped out my whole account when he went to cancel the appt! When called the retention again, she said she could only start a new account and give me a rate for the day, not what they had wiped out, but she said within 2 days, she would change the $79.99 dollar a month rate back to $49.99 per month rate. I got the new account and had to spend another hour for self-installation. Of course, 2 and 3 days later, they never changed the rate back to what I had agreed to over chat originally. I called to cancel and they gave me a hard time. I have never dealt with any business that has so little regard for a customer's time, and does not hold to their words. I canceled and walked away.
Xfinity is awful. You think you're getting a bundle for 99 a month then after fees and renting boxes it's 159. Plus I got behind a month because I'm a single mom and it's up to 500 with fees. I'm ditching cable now, going to just internet and Roku. Xfinity is a rip off and over 75 percent of channels I don't even watch, plus they are unwilling to work with me. And I usually get someone from a foreign country I can't understand.
I had the worst experience with this company. A technician (working on another house!) came over and shut off our wifi because it was "interfering with the entire blocks wifi". They never informed us they turned it off, and when we called and requested a technician to show up he never came. We have called three times since, each time being transferred 4 times to separate departments for a total of at least a 2 hour phone conversation. This company is so unprofessional and by FAR has the worst customer experience I have ever had to deal with. The reasoning for shutting off our wifi was because they had previously messed up the wiring and requested that we pay them an additional $60 to for them to fix their own mistake. I go to IU, and most students here have had a horrible time with this company. I highly suggest no one purchase anything from them.
Internet Plus Choice - Approximately one year ago, Comcast Xfinity up-sold my wife a service package. The package selection was her choice, no problem there. Today, 9/15/17, I was asked by her to look at our bill as there was going to be yet another price increase. I noticed a few anomalies. We were being billed for a combo package including a rental for a set-top box. We do not have cable TV in our house and only have been using internet services provided by Comcast. We were being billed for a 250Mbps internet connection. I assured them there was no way we were getting these speeds. When I went to the local location to ask about this (291 NE 223rd St, Gresham OR), I was told they had mailed us a set-top cable descrambler as well as a new internet modem. I assured them this was not the case. They looked in their system and determined we were using an outdated modem.
When I asked them to refund our over-billed portion, the assistant assured me that we were actually saving money even if we were not utilizing all the services and showed me some made-up pricing tiers, and asked would I like a new bundle since our contract ends in a month? “So, we can get cable, HBO and faster internet for a lower price than just an (slower) internet connection?” I was told emphatically, “YES!” Do I look stupid?! I am complaining that this is fraudulent billing. Yes, we selected a performance package. Yes, it was a bundle of internet and cable. However, we were never given the set-top box REQUIRED to receive their cable signal. Nor were we ever given an upgraded modem and only had their old technology incapable of the speeds they were billing us for (which was readily researched through their system).
About 15 months ago, we upgraded from Xfinity's "up to 75 Mbps" internet service, from which we rarely got 30 Mbps of download speed, to its "up to 150 Mbps" service. For the first several months we were delighted by speeds consistently over 100 Mbps-- never the promised 150 but far better than what we had experienced with the lower level plan. I run tests regularly using Ookla and have noticed that in recent months download speeds have steadily dwindled into the low 40's. Two issues: We are not getting the contracted service Comcast promised, and Comcast is overcharging us for the service that is being provided. Oh, one more thing - Xfinity regularly drops service, usually 6-8 times weekly, and sometimes that many times in a day.
XFINITY Home Phone Service expert review by ConsumerAffairs
XFINITY from Comcast offers Internet, television, smart home and telephone services. Consumers can receive discounts by subscribing to more than one XFINITY service. The company’s home phone service is available in nearly 40 states and the District of Columbia.
Unlimited nationwide plans: XFINITY’s plans include unlimited local calling, and some plans also offer unlimited long distance calling. Consumers can choose the plan that is best for them.
Extra features: XFINITY Voice has smart voicemail so customers can access their voicemail from anywhere and subscribe to readable voicemail. The service also includes caller ID, three-way calling and call waiting.
Carefree Minutes: Consumers who frequently place calls to locations outside the United States can add on Carefree Minutes. They can use 300 minutes of international talk time for one monthly fee and pay a discounted rate for overages.
App: The XFINITY Connect app, available for both Apple and Android devices, allows customers to make voice calls through their smart devices. They can also answer calls to their home phone number through the app.
Online support: Customers with questions or problems can visit the Support section of XFINITY Voice’s website. They can download a welcome kit, set or change their security PIN, learn about popular features and troubleshoot their devices.
Best for: XFINITY Voice is best for individuals who want the reliability of a home phone with some features available on mobile devices and who live in an XFINITY service area.
XFINITY Home Phone Service Company Information
- Company Name:
- XFINITY Home Phone Service
- Year Founded:
- 1701 JFK Boulevard
- Postal Code:
- United States