Xfinity Internet Reviews

I canceled my service earlier this year in 2026. I was told it was completed and a refund or credit was due. I received a bill the following month and called again to cancel. Again, everything was completed. I received another bill and went into the Toms River office and again canceled the service. This month I received a collection notice and another bill. I contacted them again by phone and suffered through 4 different agents and 3 disconnects. I was even switched to a Spanish language help line, I do not speak Spanish. BTW customer service could not assist with this since it had been sent to collections. As of 6-6-26 there has been no resolution. I will update when there is.

What a ** up email system and totally incompetent support service. Got an ** guy who clearly was reading from scripts, was often incomprehensible, and knew nothing about email problems. After an hour, he said, "Go to the Xfinity store." I went there and they said, "We can't help you, you have to go to the main office." Every person we spoke to via phone or FTf gave different answers to the same questions!! It has taken 3 days and still no resolution. Comcast is like the banks: they think you won't change because of all of the legacy issues. If you have options, don't use Comcast. This has been a periodic problem for the past 20 years.

Total BS. First of all you can't use it anywhere but your house. The other hotspots... no dice. Second good luck getting an issue resolved or even help figuring out what could be causing an issue. Third their version of "monthly billing" is like everything subject to change whenever and however they want. And they will cut you off in a flat second and it's like you were never a customer at all. If the day I begin service is on the 10th of the month and I paid the second month of service as they indicated on the 10th it's reasonable to assume you will have the same service until that billing cycle is over.

I was charged by Comcast/Xfinity for a 300 Mbps internet plan starting in April 2024, but the service provided was only 200 Mbps. Despite multiple complaints and follow-ups over 2 years, nobody took proper ownership of the issue or contacted me in a timely manner. Customers deserve transparency, accurate billing, and timely support — not endless escalations and minimal resolutions after repeated complaints.

Very dishonest company. Recently I canceled my service, was told I’d receive a check refund for my prepayments. Every time I call about it I get a different answer about just why it isn’t coming. They also mistakenly billed me once for $70. When I called about it, I would be told it had been credited to my account only to find that the credit was just $5 or $10. This happened time after time. Eventually I gave up, they still owed me a balance. Their customer service is horrible. It is provided by representatives from other countries and they are rude, snarky and couldn’t care less about the client. The only time I got any kind of decent help or offers of a better price was when I finally had had enough of them and canceled my an account…. Then all of a sudden I get a ‘concerned’ representative who offered me all kinds of special deals. No Thank You!!!

Anyone ever wonder why Comcast/Xfinity who happen to because phone, cable hi tech industry can't get you a live representative in under a half hour and try to force you to use a bot who doesn't offer an option for your actual problem? This company would be improved 100x if they hired retarded people to help over the incompetent. Never answer the phone and only offer to reboot your 10 years old modem

I have had internet service from $35 per month for over 5 years and it then went to $75 a couple months ago. I called immediately. Was told if I add mobile it would reduce the amount to be $40 per month so I did. That was over two months ago, and I keep calling to have my new bill amount only to be told several times I would have credit on the next bill. Today (the next month of when I was told the new price) I get another bill for $75 again after being told I would have a credit. I call them in agony only to be told it would take effect next month. For the first time ever, I was told the price for my service would not take effect until I get a new modem. With hours of calls, I was never told this before. THEFT by DECEPTION.

Do not call Xfinity if you expect helpful service. I called to notify them my husband passed and reduce my service as there is only one of me. The sales person tried to upsell me and tell me I had a great deal and I was not qualified for their $50 a month for five year plan. Not why or anything. When I asked to speak to a manager the sales person got all huffy, so much for compassion or helpfulness.

With so much of our home devices being dependent on the internet, it really sucks. When your service goes down every 3 months. There goes your garage, store. Your Ring security system. Your home business, the kids entertainment, no TV. No operating the pool. This sucks. And it happens way too many often. I think they're giving us refurbish or used modems in charging us these exorbitant prices.

Absolute worse customer service. I have tried at least 3 times to get paper billing over the phone to know avail. It takes forever to get to a live agent to begin with, then you speak to someone that you cannot communicate with due to language barrier, then get transferred to someone else, and still no satisfaction.

I would not recommend using Xfinity if you don't need to go with a different service, if possible, customer service sucks, when you call you are not able to talk to a human. If you keep trying it sends you back to the start, their billing sucks. About every other week we are getting a different bill amount, when trying to pay by phone sometimes they give you a confirmation number when paying your bill and others they don't, we request a return label so we could send our equipment for the tv and it took 3 weeks to get it through email all the while billing us for the equipment, we finally received an email say they received the equipment and they are still billing us for,

Pathetic response from Xfinity after weather related internet outage to my home. I was asked a dozen times to perform the same tasks, check connections, unplug router, etc. More than just an inconvenience, my business was negatively impacted with serious consequences. I’ve spoken with multiple Xfinity agents, met with technician and there is no attempt to communicate any developments or a scheduled maintenance repair after 4 days without a connection. Filed a report with FCC and switched service providers. Never again Comcast-Xfinity.

Xfinity has gotten way too expensive for me. I’m retired. The cost of the equipment and the taxes and fees are exorbitant. I’ve canceled my service and will not recommend it to anyone. Maybe my bill keeps going up so Xfinity can offer perks to new customer. I was with them for over 20 years.

I HAVE RETAINED A LAWYER TO SUE THEM FOR THE DOZENS OF HOURS I SPENT TRYING TO GET HELP. DO NOT USE THEM. THEY ARE A SCAM. Once you sign up with them, they continuously hang up on you or transfer you endlessly. I have spent at least 55 hours trying to get assistance. They know many people using Xfinity are struggling financially, which makes this even more unacceptable. I have spoken with my lawyers, and they will be invoicing them for the countless hours I spent on the phone and the emotional distress. My blood pressure has skyrocketed.

I've been an Xfinity customer for 6 years 2 months. In March, they contacted me about my ~$126 (thereabout) balance for my home internet service. Online bill shows my last ~$15/mo payment cleared in Nov., because that's when I was changing my bank account & I'd canceled auto-pays. Then I see payments attempted & $25 'payment reversal fees' for each of Dec. & Jan. So, I tell them there shouldn't have been any payments, reversals, or fees since auto-pay was OFF. I consider: Dec, Jan, Feb, Mar = 4 mo. @ $15/mo. = ~$60 & I'll take responsibility for a late payment charge. They say, "ok, we'll have those other fees removed & get your account up to date." So I pay ~$60-something bucks & hope to see my bill straightened out - like she'd said.

If you're a professional working from home, avoid XFinity like the plague. They experience large outages without explanation, never deliver the speed promised and the customer service is the absolute worst. I've had over three hours of downtime in 1 month. I've had the sic the SCC on them when they would not repair cable damage in my area dropping my speed to below 1 MBps. I brought in a secondary provider (ATT) which is a FAR better service provider at additional cost just so I could do my job. I cannot get rid of XFinity as they are part of the HOA.

They came and found a problem with my modem and replaced it, but the buffering is horrendous and worse now. They came to fix but still have not resolved the dubbing. 2 different programs one no dubbing and the other quite bad.

We have Comcast Business internet at our salon in NE Florida. Very high-priced with a 2 year contract required, but about the only service available at our location. Starting this January, we had intermittent outages with the gateway requiring either an online reboot or a hard reboot by pulling the plug and waiting half a minute. None of the employees at the salon are very technical, so usually I would have to drive to town and take care of the problem myself.

Disconnecting service permanently. No option on site or via chat to end service without Move-to info so called CS 800-391-3000. First experience with Xfinity agent AI, "Jetson". (Seriously?!) Very disappointed. Knew right away it was AI agent. Not sure why Xfinity or its AI vendor felt compelled to give the impression I was talking to someone in (Asia/Malaysia) albeit with better-than-live-agent English enunciation but, AI was slower, gratuitously verbose and unclear in delivery. When I asked for end of service on (date), the first response was "Okay, I've disconnected the service."!! I used "Stop! Go Back" commands with ask to confirm end date of service. It had it right but its first answer was a shock to my system and of grave concern initially. Businesses should use AI to scrub internet for feedback and stick to human agents.

The Xfinity website never works. Any time I try to manage my account through the website, pages keep showing me a loading icon but never load. Their app won't even let me sign in. I have to call customer service to do anything at all. Their automated system is cumbersome to navigate and often doesn't account for what I need help with and there's no way around it. They can't keep track of what services I do or don't have what equipment has been returned. Their service people are sometimes unable to help with the problem and tell me to fix it through the website or app, neither of which work. They do everything they can to get off the phone as quickly as possible without helping solve the problem. They're the main provider in the area so I don't have a choice to but to use them but they are awful.