Boost Mobile Reviews

They will not honor the benefit available through the Affordable Connectivity Program. Will give you the runaway and will not hesitate to cut off your service. I'm disabled and I depend on my phone service and they suspended my service after I begged and pleading not to.

STAY AWAY> Update came for my iphone 11 sound went out too low and touch screen stopped working. Phone is only 6 months old. I can not get any help in store on on phone. I am now 8 days without the use of my phone. The Ins Deductible is 50$ more than what I paid for the entire phone. So Basically went and bought a new phone with another carrier since I need a phone and can not get them to answer the phone. After waiting 3 to 4 days on hold for over an hour each time I got one lady who said system is now down when I asked to confirm account number and get a transfer pin to give to my new carrier so I can port over a phone number I have had for 30 years. I use it for work.

I was going to be a new customer. I spoke to the customer service lady and she said my phone was good with their service. She said pay 60 so I did. 30 mins nothing then I call back to talk to a customer service again and they said my phone could not be connected with them and I said, "I paid 60 to start service." Now I called my bank. Now I can't get my money back because they said one thing and I paid. Now my bank said Boost Mobile won't give it back the 60. I had to go back with Metro because they couldn't get my phone to work with Boost so I'm out of 60$ with Boost so don't go with Boost. They took my money. Didn't give out the right info when I was told my phone was good to go. Now I don't have phone service and lost out on 60. How IS THAT FAIR???? SAVE YOUR TIME AND YOUR MONEY.

Worst experience ever. Been without a phone going on to week and not able to receive any help. Just terrible and by far the worst experience I ever had with any phone company and I'm just so over it. New company me.

I have been with Boost Mobile for a few years and now me and my husband want to switch carriers because we are Seniors and can use our AARP discount with a cheaper company. We have followed all the policies to be able to switch carriers. Bill is always up to date, have had phones with them for over 12 months and phones are paid for. When calling customer service it took 3 business days for my husband to get his phone unlocked. (Policy is 2 business days) Here I am 5 days later and I have not been able to use my phone or get it unlocked.

If I could give this company zero stars I would! I have been a Boost customer for 10+ years and they USED TO offer a service when you couldn’t pay your phone bill that you could still receive incoming calls or text messages. Now you can’t. The people at customer service are rude the supervisor was rude too. I will no longer be a boost mobile customer. I will be looking for a new carrier.

They have a security breach and are allowing people to be scammed. When customer care was notified they have done nothing to fix the issue and even stated it was a low priority and will not fix the issue. This was is wrong and is not a sound business practice. It says a lot about Boost mobile and the parent company Dish network.

I paid the bill for a chip that apparently been terminated but having problems getting my my back.. In total I've called over 5 times & working on my third case number & the funny thing is they have none of the two old case numbers even on file so I'm really feeling played with, I've been with them for over 6 years and best believe this will be my last month with them..

I have been a customer for longer than I care to admit but I was unfortunately changed to this carrier when the last one sold out. They give false pretense that you are able to have a phone unlocked and taken to another carrier. Which is possible it is just their way of try to retain you as a customer even if you are adamant about wanting to leave this carrier. If you have little financial ability to continuously keep purchasing phones you basically get stuck until you are able to afford to do so. In the meantime, while you are trapped with this carrier you will be lucky if your service works at all, usually connected to whatever wifi is available where you are because it's not coming from Boost Mobile.

I have been with Boost Mobile for years and I changes my service to where I can get better minutes and after that time I can't even sign into a account and when I do it's someone elses account. I have service but no way to pay my bill for 3 months. I have tried to get them to fix this issue with no luck. Now I trying to get account information so I can get a new service not Boost and getting the run around. Beware folks who have service or wanting to switch. Do your homework on the service you choose.

I switched to Boost Mobile on the last day of December 2022. Everything was fine until the due date which was the 31 of January. I paid it in full over the phone. now I'm 8 days with a phone that can't send receive or make any calls what so ever. I've called almost every single day and I just the runaround. "Unfortunately you have to wait 24 to 48 hrs before you have service" and "It's our engineering department" followed by "Your area is in a black out for the moment." All lies that sound to me like the customer service was trained to say these exact things to customers. Every single time I call I get nowhere. Just told to give them 24 to 48 hrs..

I have been with Boost Mobile for years. I always paid them on time with auto pay, I went on vacation for 7 days. When I came back to NY my phone was no longer working. Could not even called an Uber because Boost Mobile decided to terminate my account saying it was used fraudulently lol. I always used phone regularly. I called them and explain everything I was on vacation and I was loyal customer and the only thing they said, "You can not have your number back. You have to sign up for new number," can you imagine you have everything linked to that number and now your only answer is, "I am sorry. There is nothing we can do about." So Stay away from them. They don’t care about you and now I have to sign with new company with new number and go through changing everything.

I woke up this morning and my phone was off. My billing date was for today. I explained that it isn't the end of the business day, why is my phone disconnected? After being hung up on 4 time my 5th time still wasn't a charm. I asked for a supervisor and she was more rude than her employees. She also told me new policies are now a 30 day cycle, not date to date like it has been in the past and that my service will not be restored. I asked her "so you guys changed the policy without notifying your customers, that sad and bad business". Needless to say, my service has not been restored. I will go to another phone carrier which is also sad being I've been a customer for almost 10 years. Beware of these people, their customer service is horrible.

I’ve been with Boost Mobile for awhile now and I just paid my bill January 25th and they suspended my son's number due to high data use when we have unlimited data. I called them. Talked to numerous different people and got nowhere. Was told to put a ticket in and wait 7-10 business days to find out if my son's phone will be turned back on. Then I asked them if I would get my money back for money I already paid for my son to have service in his phone. I was told no. I would not be refunded. I never signed any papers stating this would happen. He’s usually on wifi and I’m the one using most the data for work so just a heads up for people who use boost and get “unlimited data” it’s actually not unlimited nor will they refund you.

Boost Mobile sent me two email promotions. In the promotion, it said two offers final chance. First offer on top is "14 day free trial". Second offer right under it is "get phone for $9.99". Right under the second offer, there are small words with one sentence of "After 14 days, you will be automatically charged $25/month". So I clicked the second offer, thinking I will only be charged with $25/month. When I clicked on the second offer, it prompts me for my name, address, and credit card. But I was charged $40 a months even after 14 days with forced Auto Payment and no way to change. They said I chose the $40 plan. But they purposely write "$25/month" right under second offer, but now said it's for first offer. But they purposely put "$25/month" under second offer to cheat people. When I want to cancel, they transfer to another line waiting for hours. Cannot believe this is happening in America.

For months my phone have been a nightmare! It's been a lemon the first 3 months, then come to find out this whole time my phone number was in someone's else's name! I've been telling them to change it. So today I decided to go online and pay, instead of talking to customer service! When I submit my payment it showed ALL my bank information, and sent it to An old customer's email address. YOU changing it MONTHS later from when I asked doesn't save my BANK info being sent to his email! You couldn't even give me a freaking discount, NOTHING, just a freaking "well it won't happen again." I can't believe this **!

Boost cut my services on my phone. It wasn't because of payments. They merged and cut it. I call all day and they hang up on you after 3 hours. I called the second day and those idiots do the same thing. They are so bad that I have no words to describe. After with a total of 6 hours being transferred, I have no service. I have a heart condition and can't even call 911. These company and their services are the worst on this whole plane. Stay away please!

I bought the Christmas Samsung phone/unlimited service online offer. At the end of my purchase, a popup appeared offering a bring your own phone line to the account for $35 extra monthly. I was planning to add a line anyways, so went ahead with that option, since I had a phone to bring over. I went through the compatibility check to make sure my phone would work with the service.

Just don't shop in the stores. Terrible. Rude staff. I think it is a scam and they don't help you when you call or go to store. Terrible service in U S A. They pass the buck when you call them and refer you to someone else. Well I had poor experience with them.

Metro PCS always worked with me when things got rough and gave me extensions when I needed it. Boost will not give any extensions and my son and I work off our phones. I'm definitely going back to Metro PCS. I'm so sad Boost didn't work for us.

I got a pop up yesterday that my service is suspended and I needed to make a payment when my next bill is not due until the end of this month. They couldn't give me an explanation other than to tell me I violated my terms. Liars! Must be that I used my Hot spot for the first time ever. Now I have to wait 7 days or so for them to get this resolved with no phone access or text! I have been with Boost for years, but I will never do business with them ever again! They are not all that great anyway, but I have been a faithful customer at giving them good reviews!

Boost Mobile is the worst cellular company of all times. They shrink your data. Until your next payment is due. I'm switching companies. The customer service is terrible and they never offer customers anything free.

I activated phone in May 2022 at which time Boost sent me a SIM card package in the mail which I never used. Boost started billing me for the SIM card 5 months later which I didn't notice on my credit card statement until December 2022. I called several times to get a refund and they keep telling me they are unable to refund but will stop the autopay. They also can't explain who decided to start billing my credit card 5 months on a SIM card which I never activated. I don't understand how such a large company is not able to provide a refund. It seems they just want to keep money that they are not entitled to. This company deliberately makes it difficult to get a refund even when it is clear that it's not their money. It's corporate theft and they can get away with it.

I spent almost 6 hrs in chats yesterday with Boost and my internet provider at Boost direction, not an internet issue, I could use the phone for the internet but couldn't make a call or send a text, made not one but 2, 80 min round trips to the closest store. Boost apparently changed something over night of 12/31/22 to 1/1/23, and we suddenly did not have cell service. I use my phone for work and needed it to actually work like it is suppose to. Once we got back from the second trip. The phone went out again. Got back on chat again. They wanted to start all over again and do all this stuff and take control of my phone, etc. etc. etc. Then they tell me it will be working again in 24-48 hrs. (Pretty much admitting it is their issue and not my phone's issue).

I purchased a Boost cell phone on their website for my mother for christmas. The phone arrived 12/16 (the phone remained unopened as it was to be a christmas gift). Unfortunately within the same week of receiving the phone, my mother ended up in the hospital and passed away unexpectedly. When I called boost for a refund and told them the circumstances, I was told they would not refund me as it was past their 7 day refund policy. The phone was never opened, never touched, and in same condition as it arrived. They refused to do anything to help me or offer a refund. Instead, they suggested I find a way to resell the phone. So now I have to take on the burden of being a seller? The audacity and coldness of such representatives and their policies is ridiculous. I would never in my life use boost or encourage anyone else too.

I purchased a Schok Flip Phone from Boost Mobile and have never been able to use it! I wondered why there were no reviews for this phone. When I tried to review it, I was unable to do so. The website does not allow a review for the Schok Flip Phone! This phone is defective!!! The slot for a SIM card will not take a card! There is no opening where the slot is supposed to be - just metal on top of metal! I tried to force a SIM card in and that was impossible! When I called about returning the phone, Boost refused to take it back! I've just wasted my money and I would never deal with Boost Mobile again!!!

I had this company for over 15 yrs and they locked my service. Excuse was I used my phone too much but I pay for unlimited talk, text, and data. Then they say send an email to have it unlocked. Talked to several people on the phone. I even went to the store and this was a total waste of time and energy.

I filed an insurance claim on my phone. They didn't have the phone so they sent me a coupon that wasn't enough money to cover a new phone and expect me to pay the difference and then when I asked him about this they said well that's what the phone retails at but yet when I went to the store they want me to pay $80 a difference to get a new phone.

I used to love Boost mobile but for some reason, they have been messing with the service bad and really rude customer service reps. I asked for my service to just end and give a refund but I been waiting on that a whole month. I paid my bill and my phone was acting like I never paid the bill. My phone is my lifeline to my kids and I would appreciate it if I could get my money for that bill being paid with interrupted services. I had just cut the power off thinking it would never come back on. I just want my 67 bucks. This is the last time that I do business with this company.

I ordered new service and a phone from Boost for $115 which was actually supposed to be charged monthly at $8.33 but they went ahead and charged for a year. Of course they do this because no matter what they won’t issue refunds or send our new equipment. They simply tell you to contest the charges with your financial institution. I couldn’t get this phone to activate, I spent days trying. Finally I called them and sat on hold for an hour while the associate tried to help. He determined I was sent a phone that is supported by their old network, and therefore my service would not work with the phone. Instead of offering to send the right sim or phone, he told me to just file a dispute with my institution because boost never offers refunds even when it is their fault. So I open chat to give them another chance and after twenty minutes the chat person told me I ordered thru a different part of boost and therefore he couldn’t help me.

My son had Boost since 2018 without issues so I decided to try it. Big mistake because I had so many problems through Boost in using Siri, opening Google maps, and calling contacts that I didn't have with my previous service. 1. Local office has hours listed but is never open the entire time so no point in talking to them. 2. Customer service didn't help because they only asked for personal information, a pin I never made, and other ridiculous information that I never provided originally. One agent I spoke to had a dog barking in the background the entire time we spoke. 3. I bought a $40 plan but after experiencing such crappy service I switched to $35 but Boost held my service hostage for $5. Wouldn't restore it until I paid. I thought that was the point of a prepaid card - to be flexible?

I have been with Boost for 7 weeks and have $96 for a $25/mo plan. I have had my phone shut off twice, I have record of 17 emails via Messenger to Boost and their response is always "Sorry, we will correct this". It's unbelievable, their incompetence, how are they still in business? Leo A., Ojay S., Brittany M., Noemi V., Paola R., all told me they would make it right. Nope.

We have had Boost Mobile for about 10 years, and they were fairly good up until about October of 2020. I tried to purchase a new phone (and add a third line), but it would not go through online, so we had to go to an actual store. They told us that we needed to wait until our next monthly payment to actually do that, and so we did. The person helping us was not very helpful, either. So on November 5th, we came back, bought the phone and set it up (the person helping us this time was a lot more helpful, and I really liked him. He explained everything to us and we even talked about the phone I was buying.) Everything was okay for a while after that, although there was a noticeable difference in the service quality. We had spotty signal in many places where you'd figure it'd be great (one part of the city you'd have nothing, the other it would be great), and I usually stay connected to the Wi-Fi we have at home, but others in my family are out working and require a good signal to do their job.

I have only been a Boost customer for about 3 weeks. The customer service agents are useless. They say "no worries, you got me on the line to help you". But they were no help at all. I had to tell the agent 6 times why I was calling. I was approved for the ACP program but Boost can't figure out how to add it to my cell phone plan. They told me to go to the local Boost store for help. Well that's a joke! Store was supposed to open 10 minutes ago and no one is here.

I first purchase a plan for them since it looked like a good deal. The service was horrible, there were outages many times throughout the day, but I could overlook that seeing the price. However the plan charged me $300 for a $240 annual plan, for 15 GB/month, and I called their customer service over half a dozen times to try to get the price adjusted. They were unable to do anything to change the due payment, despite my plan being the $20 plan, when the payment date came, they canceled my service due to non-payment, and I called in every other day to get an update. After a week of calls, they told me to pay the $300 and that I would be reimbursed for the difference, so that is what I did. I was given multiple ticket numbers, each taking 10+ days to process and coming out with no result.

Your store said you had a store near me...you don't! Wifi goes out, can NOT Call YOU! What kind of company operates this way? 2 months and I'm done! Will spend my money elsewhere! Not professional company!

I recently switched Boost Mobile service unfortunately. Second day after they billed me in advance. So for two day phone service they forfeit the monthly they charged. Be careful. Company is a white collar thief.

On 2022 Oct 17 I made a pymt to Boost Mobile online for $52.00. I realized I made a mistake on the pymt and made another payment of $52.99 with a total of $104.99. I call Boost Mobile 1-866-402-7366 to refund my account back $52.00. They ask me to just add the payment to December bill. I said no. They said it would take 24 to 48 hours for the reverse payment. I said it didn't take 24-48 hours for them to take out my account. They said I had to call my bank to do so. I did that. The bank said they couldn't do anything while the account was still pending only after transaction was posted.

I had switched phone providers because they would not help with my phone issues so I asked for my money. They said they would but instead it was sent back. Stated pending but before the money was sent in completion acct was deleted..

I tried to return an accessory. They told me the accessory was working though it was not working. The manager of the store stated that it was a quick charge and would charge in 15 minutes the phone. After 4 hours of charging phone was still only at 80%. So I returned the next day upon. There was a new worker working. The manager was not there! I was told that you can't return accessories unless it's not working. That's when I told him again it was not working. So he called the district manager and the district manager stated telling the look on the bottom of the receipt stating that you cannot return accessories. I tried to explain that the accessory did not work due to what the manager told me it was supposed to do.

I’ve been with Boost 15+ years. The service became terrible in the past year. Completely dysfunctional. Losing calls in my own home, very weak signal in my own home when the coverage map and phone calls to Boost say “all is good”. Next to no service out on the main thoroughfare in my city. Grocery shopping, out to dinner, banking - forget it, no cell service. Then I take a look into My Boost today before calling to cancel, finally fed all the way up. I look into manage family plan because my daughter is my secondary line, and I find there is a 3rd line with a completely unknown to me number. It only shows me the last four digits. But that is enough to tell me it does not belong to anyone I know. I call Boost and they tell me my service will be improved in 72 hours (really?!

I had been with Boost for several years until this week. I have spent several hours trying to buy a new phone. Their system kept declining different cards, despite the banks’ approval and more than sufficient funds and/or credit. But the real problem was the inability to get past the stupid “Hey!”… robot and actually speak to someone. I tried every option. I even did the online chat. Nothing worked. I couldn’t get anyone to respond. I was trying to buy a $500 phone and keep their service but they did nothing to keep my business. So I went with another provider. These companies have to give you an option beyond “Press (pick a number.)”

Boost customer service is absolutely the worst. The phone my son had stop working so, I made these decisions to move on and wanted a transfer pin and the account number. Spent 3 hours. No results. I plan to escalate to the FCC. Consumers have all rights to change poor service. Customer service hung up in my face after requesting to speak to upper management. I will write reviews all over the sites. Do not do business with Boost.

I have been with Boost for over ten years and in the last year since we have HAD to upgrade we have had problems. Bad connection, dropped calls, and no signal, plus we bought a boost phone from Walmart they claim is reported lost or stolen! I'm done. Will be moving on!!

How are you paying 60 dollars a month for unlimited data, talk and text when you receive a message from Boost Mobile that your data is slowing down and your payment do is 15 damn days away, this is the worst carrier service in the industry. I wouldn’t recommend Boost Mobile to anyone. They lied about their completing some work on their system and I was experiencing technical problems and not being able to use my apps etc at all for two months and never compensate for their mistakes, it’s false advertising when you describe unlimited data talk and text.

I ordered a phone for my mother who only uses her phone to make phone calls. Boost Mobile offered an on-line option for $8.33 / month prepaid for the year. Received the phone in the mail, and tried to activate the phone on-line. Told me that the coverage for the area was not adequate, even though all previous checking said I'd have good coverage. Called customer service and finally was able to speak with someone to get the phone activated. After about 20 minutes on the phone, the rep asked me what plan I wanted. Told me the least expensive plan was $35/mo. Told me I had to go to a store to get that rate. OK...fine. Go to the store and ask about the $100/year rate...Oh...That's not available in the store...only on-line. So registration on-line doesn't work, and the only way you can get the $100/yr rate is on-line, so it's not a true option...but not what I purchased the phone, I'm stuck with a $15/month plan.

Terrible reception and unhelpful customer service. Had no service at our home for over a week only to be told it's the tower, they didn't know if they were going to repair it or change towers, and they had no information on when a decision would be made. No recourse or money back for not having functional phones, just told it would hopefully be fixed soon. We changed providers instead of wait for something that as far as I know, hasn't been fixed.

Constant spam calls on their network. They offer to SELL you an additional service to reduce spam calls. Why should we be forced to pay more to stop spam? Looking now to switch to another provider that values their customers more.

Bought a yearly plan cell phone sim card kit and wanted to transfer a number port in. Entered all the necessary information, and message said "There's something wrong. Tried later" ... First chatted with the representative online, they tried to help but same problem. They asked to call and talk to the Port Support Team to help. I called and get the same result. They admitted that there is a system issue that not able to do the transfer. They said I can get it done by going to the store. I went to the store and the store wanted to charged me $35 to activate the service. It's ridiculous that it suppose it's free to activate, but they said there's charges to activate in the store. Then contacted the representative again, they said they have transferred my case to the Port Support Team but after a week, there's no news or response. Finally decide to cancel the services and wanted to get money back because it's unable to activate the services.

I purchased a simcard from Boost Mobile - order no ** on 7/24/22 - also authorized auto-pay if I buy cell phone service from boost mobile - but as my phone for which I bought this simcard was not working properly I decided not to use the simcard that I purchased from boost mobile - in spite of this some agent at boost mobile activated this simcard in a phone that was not mine and charged $ 25.96 to my Paypal account - I reported this matter as a fraud to boost mobile and Paypal but boost mobile has not refunded my money so far - Ashvin **

I left Xfinity because of bad customer service. I told the man at boost this He told me the hours open local store in Lafayette Indiana always answer phones. told me all about their great help. So i signed up. I have been trying for 3 weeks to get help. called every hour for one day no one answered no answering machine to leave message. 2 times I drove 25 miles to talk to someone. both times store was closed. ON day 2 I went to another store. The guy was playing games on his(very busy). I told him I had a question. He told me a CHARGE of 10.00DOLLars for any and all customer service. Really this is the great CUSTOMER SERVICE I signed up for!

I was a Virgin Mobile customer for many years, then Boost Mobile bought them out. The switch was easy/convenient, I have a 2 phone plan that is very affordable. When I was with Virgin Mobile I loved my service, I rarely dropped calls and had efficient internet availability. After Boost bought out VM, I had to buy new phones because ours were very outdated, we had the Samsung S7 and in January 2022 they became obsolete due to 3G no longer being supported. I bought the Samsung A53 and A32. Over the last 6 months I have seen our service deteriorate at a rapid pace. I hardly ever have internet/data available and multiple times a day I have a circle with a line thru it indicating I have NO service available whatsoever. It is maddening god forbid I have an emergency and need my phone because I likely will not be able to use it.

Boost Mobile is the worst.. I simply wanted to retrieve a text message from a friend from the day before that I accidentally deleted and after asking why I needed it (like that is any of their business) they told me that they do not keep that information. Oh.. But if they do have it, I would need a subpoena to get it.. T mobile helped me with the same problem several times. No questions asked. I will be switching back to T mobile. Boost mobile was a mistake in every way.

This company stole 1050 dollars from me. They have not given the required service rendered, they block my emergency phone calls. They tell the lie that my data is low when I just paid it or we are working on the tower. All they can do is slap 20 bucks here and there. I have requested my cards be removed from my accounts and they still kept it in auto pay after I had told them I did not want them in auto that it was a one time payment. They stole money from my account for 6 months. I have called numerous times, spoken to two arrogantly rude managers one told me oh well and the other hung up on me refusing to settle anything. I also asked for a supervisor 3xs after and never was able to get one. They hang up constantly on me.

Boost Mobile has been a phenomenal carrier for me, especially, in times of inflation and price increases! I am on their AT&T Sim and the BoostOne App is amazing, I can play games and watch videos and earn Boost coins towards my monthly bill. Since Boost Mobile uses AT&T and T-Mobile for coverage, they have awesome coverage and reliability.

- The rep with a foreign accent could not understand me. I admit, I have an accent myself. But I seldom had so much trouble with any business in the 47 years I lived in the US.

We bought two new A32 phones from Boost approximately one year ago, went 5G. From that point on nothing but coverage problems, non-existent customer service, and overpriced hotspot. Coverage problems: Live in Cyfax, Va. (Outside Lynchburg) horrible signal coverage, also terrible up down Interstate 81 from Roanoke to above Harrisonburg, outside of Richmond too. If you are in either mountain range depending on which side of I81, forget it. Contacted customer service many times over during the period we owned these, did I say many times...lol more like weekly. When you do reach them you will be "ping ponged" from person to person, resolution never and when able to speak to a human misinformed and lied to.

I purchased a galaxy a13 5g from Boost Mobile and about three months later I had problems with the phone. I left due to that. Now they refuse to unlock the phone because I haven't been there 12 months. They tried to make me go through their warranty which costs more money and only after I complained did they tell me it was under one year warranty from samsung. I had been a customer of boost mobile for years and I leave because of poor customer experience and they don't give a crap. If you don't ever have problems they are OK but if you have any sort of issue it's like pulling teeth trying to get them to help.

Apparently stealing from people who pay full price for a phone out of their pocket is how they run their company??? They have such absolutely horrific service at boost that it ONLY works when physically ON WIFI and YOU CANNOT even make a 911 OR EMERGENCY call in certain areas AT ALL so switching to AT&T. Thought it would be simple. No. Boost is a lying stealing manipulative ** company with even worse customer service and standards/"policies". They REFUSE TO UNLOCK A PHONE I OWN AND PAID FOR IN FULL. What a joke. I will be telling EVERYONE I know and social media about the HORRIFIC company they are and the BS they pulled. If they want to lock my phone then they should have to buy it back. HORRIBLE SERVICE, HORRIBLE PHONES, HORRIBLE POLICIES. DON'T USE BOOST MOBILE.

Iv'e been a Boost Mobile customer for 15 years. Way back when they had the Nextel beep beep phones. I bought a new phone from them December 2021. It worked for 5 months then all of a sudden no service. I worked back and fourth with them for over a month to get service back. Boost pointed their fingers at Samsung and Samsung pointed fingers at boost. Samsung had me take it to a different city for analysis. Nothing was wrong with the phone. I went back to boost with the printout they had gave me to prove to them it wasn't the phone. Boost reset my phone, lost everything on it. 2 different sims cards which makes 3 including the first one that was in it and still nothing. Samsung had me mail it to them to double check it and still nothing wrong with it. I went back to boost and they still couldn't get it to work. I called boost many times to get them to unlock it so I could get it hooked up on a different server.

On April 8, 2002 I paid $103.00 for 12 months. Yesterday it stopped working after 2 months. They told me that they have upgraded to 5G and my 4G phone will not work anymore that I need to buy another phone. I told him no my phone has two SIM cards one for my business and one for personal. I told him that I want my money back. The guy just hung up on me. So I went to their store and talk to the salesperson about my problem and she told me that she was sorry but she cannot do anything about it that I would need to call their home office. I called again and told the her my problem and she hung up on me.

Signed up for a online promotion. Paid for 12 months upfront, of course no refunds, end of January and have had maybe 2 weeks of ok service. Their advertisement should say we just threw this ** plan together and are gonna take your money and work out kinks as we go and completely bend you over and shove it up your ** and not do anything for you!!! Do not go to Boost even if it's the only service available. You would be better off with no communication. I'm stuck in this year plan and will be avoiding them like the corona as soon it's over. Please take my advice and do the same! Garbage company.

Hello, My God Bless, us all My name is Sharonne I am Currently a Boost mobile carrier. Today I went to get a whole new phone because of my personal reason. Today I went to this boost mobile location over on 143 & Southern Blvd. Mr. ** who works for boost mobile had given me the best deal and gave me $70.00 cash back. Walked out a very happy Customer. Thank you so much for understanding my situation and for listening. Stay Bless as well.

My son left for boot camp and they refuse to unlock his phone and since he already started service with another provider, he won't be able to use his phone or call me to give me his address, etc. They suck and have cause much anguish.

I have been a Boost Mobile customer for 10+ years. For most of that time I have been completely satisfied with their service. That is until they separated From Sprint. Since that point their phone service has remained fine but everything else has declined to the fly by night status. Recent example. After many problems with both their web site and trying to deal with them over the phone I was able to purchase a new Samsung Galaxy S22+ phone for which I paid cash up front.

By the grace of God, please hear me and listen, do not invest your money Boost Mobile phones or service. Their customer service and help is the worst I have ever experienced in my 60 years of living. If they had a star rating lower than one I would give it. Whoever allowed them on this planet we call Earth cookie should be banned from society. Please take my words seriously.

Was told my phone was unlocked by 4 Boost customer service reps. When I went to switch providers (due to needing better coverage) my new sim card wouldn't work. Come to find out a week later that my plan with boost was a day short from what the policy states so now my phone is toast. I have been a customer for over 10 years, last year they burnt my other phone when trying to switch over to my new one and now this happens. I would have never went to switch providers if I wasn't told that my phone was already unlocked. I spoke with a supervisor about it and he told me that there is nothing they can do about it since it was deactivated a day early. This is absolutely ridiculous and they did my super dirty not once but twice. Don't waste your time and money, they do not care about their customers!

I was waiting on an important call to find out my phone was suspended due to unusual usage. So now I have to worry about my privacy and I don't really have unlimited. They can do whatever they want. I asked to just turn my service off. I have to wait till they get ready not to mention after I paid my service is off.

I had Virgin before, prepaid $35 month, unlimited talk, data, text. Then, Boost bought them. Paid every month for a year with auto-pay. One day I wake up and have no connectivity. Go to my account to see if it was my credit card problem and realized they changed without notification or anything to 10GB data my unlimited plan and now they are saying I reached the cap for data. I do nothing special with my phone. They are just trying to get rid of all contracts in a very unlawful way. Reporting them to FCC. Looking for another carrier ASAP.

Calls keep dropping. The last straw was today when my husband called to tell me that one of our friends tried to hurt himself. It took me asking "What, I can't hear, keeps cutting out" 4 times before I could finally understand what had happened. I was also DoorDashing during this phone call. Guess what happens next? I get to the customer's house with the food, and my internet quits working. So, not only can I mark the food as delivered, I cannot call or text anyone either. I clear out the doordash app cache, doesn't work. So I restart the phone. Doesn't work. Drive towards home, as by this point I am all the way across town. Restarted phone again, and this time it worked long enough to close out the order. Long story short--one of my settings had turned off for an unknown reason, because I didn't turn it off. I tried to find this setting again in my phone, but I can't. So it's deep in the phone settings--something you can't just turn on or off by accident.

No refund for online phone purchase. Very bad Customer Service. Be very careful on buying a phone online with Boost MOBILE. When you return something they keep your refund and you cannot get a live person on the phone.

I was on the phone with customer service for 6 hrs trying to get my account number. They told me they had to verify me by calling me back. I couldn’t get the call from them but was able to get incoming call from others then they sent me to the store I went and the dealer said only customer service can provide me with the account number so I call them again. Same thing. So I had another phone company call to get it to switch my service. They told them the same thing. I never got my account number. I will never do BUSINESS WITH THEM AGAIN. They don’t deserve any stars.

I'm writing this while on hold with Boost Mobile. Boost Mobile made an egregious error on May 5, 2022 by cancelling my service without unlocking my eligible phone, leaving me without service for 27 hours and counting. I was changing carriers and my new carrier got on a three-way call with Boost and myself to arrange the port over on 5/5. Boost rep neglected to unlock the phone, and when I called them on 5/6 I was told that they were sorry and they require 48 hours to unlock the phone (which would not be a problem if they hadn't terminated my account in good standing), the rep said he started the process, and hung up.

I been a Boost customer over 7+ years. I always been in a family plan. On 4/22/22 Boost suspended my daughter account without a warning. I called customer service and they said it's because of "history trafficking". I ask for more info because the number belong to my 12yr old. They refer me to email wirelessaccountescalations@dish.com and that my account will be restore in 24 hrs. However, that is not what happen. I received a response from the escalation dept. and they said the account was reviewed and they suspended because of excessive SMS usage. And that they release the phone number to switch to another carrier. I ask for more details due to the phone plan we have is unlimited talk, text and data.

Caregivers application times out repeatedly, thus proof of service by GPS &/or obtaining client's signature on phone has been a nightmare. "Congested network. Call your service provider" is the message however I can't call Boost either.

I've been a customer of Boost Mobile for over 15 years. We have 5 phone lines under the Family Plan and are grandfathered into this. Today, they suspended my daughter's phone line for "violating Terms & Conditions outlined in the Unreasonable Use section. “Unreasonable Use” is determined by specific call patterns and network traffic history". They told me my daughter called too many numbers within an hour. THAT'S WHAT A PHONE IS FOR. THAT'S WHAT WE PAID FOR! They couldn't give me any other information or details. This is my daughter's life line and she needs it when we are away at work. I am furious. They also stole the $30 for the month we paid and said it was forfeited. I believe they did this to intentionally kick us out of the Family Plan that they no longer offer but we are grandfathered into. This is fraud on their part and I will be contacting the Better Business Bureau.

I ordered a phone on April 1st to replace one I was sold even though they knew it would be made worthless in the near future.. I followed shipping process through April 8th when it was "out for delivery". After not receiving, I called Boost, they said follow UPS updates. Since that conversation, with Boost, UPS online status has stated, "no updates". I've made multiple attempts to get my money back from Boost and they say the lost phone is "mine" and they are attempting to locate. I didn't buy a phone from UPS nor did I pick the shipper, Boost did. I get the exact same, word for word, nonsense responses every time I call Boost. They, over a week ago, stated how they "escalated my claim" to resolve. NOTHING (as of Sunday the 24th). WORTHLESS!

I ordered the Motorola G Stylus 5G on March 16, attempted to cancel order the Following morning. I was told it was cancelled (ticket #**, and however it was still shipped. The device was returned by the carrier to the warehouse (never delivered to me) and yet 1 month later, I still have no refund. I’m being told to keep calling back regarding this! How about someone from your company call me! Order # **. Give me my money back now.

This is my experience with Boost. First off I paid 200 dollars to get everything started then after buying a plan with unlimited text and calls to Canada one day before my bill was due while on the phone with my fiancé in Canada my phone call gets cut off and it says no service. So I'm wondering maybe my payment was due on the 14th not the 15th of each month. Take in mind April 15th would have been my first month using Boost. I went to Boost to make a payment and they tell me my account has been suspended so the guy there calls customer service for me. He said, "He's here to pay his bill" and they say, "His account has been suspended." He asked why. They said, "He's on the phone for hrs and sometimes they don't say anything."

I accidentally change my number to the wrong zip/area code which is in another state. I waited 25 hours to change my number online again and received a message that I recently changed my number and I must wait 24 hours from that change to change it again. Unable to change it at 26 hours also. I've had this happen a few years ago and the similar time frame happened with the same results. I had to wait another 24 (actually 26) hours from the time I attempted my failed # change to successfully change it (that's approximately 52 hours). Yes, I could call them and get charged $15 to have them manually change it. I prefer online for free.

Stay away from Boost Mobile. I gave them 2 tries, one in store. One online. Both were disasters! In-store, person helping me insisted that I could downgrade after 1st month. This was not true. Either very poor knowledge of her company or a flat-out lie on her part. Either way, I switched carriers after I was either to keep a very overpriced monthly plan or leave. I left. I then tried to find another budget carrier that worked in my mom's small town. (So far, no luck, even though the carrier maps show they work in the area, they do not.)

Have been trying for 6 wks to get my account fixed..Their motto on t shirt should be "sorry can't do that"...they changed my phone number...texts and calls STILL GOING OUT IN MY OLD NUMBER..WAS lied to today. Stated they changed my due date -- WRONG '-- Was not done. DO NOT GO OR USE BOOST..pay extra for other carriers and better service.

Boost Mobile is a bad company to be with and nothing is boost about it so run… You would be stranded with no service and left with no internet and lucky if you get 2 bars…. When you’re on a phone call the calls drops…. Since they switched over to T-Mobile, we have been having bad service and nothing but problems.... (Do not go with these people.) Won’t even have the courtesy to make anything better. No refund or anything.

This month they double charged me and my husband who has his own account for our bill. They refused to refund our money. They are the worst company! Every month I spent one to two hours trying to get them to fix something that they have messed up and they never fix it they leave you hanging on hold for up to hour at a time.

Overcharged 35.00 by a slick CSR REP. I was told he wanted my debit to charge 10 and he charged my card for $35 and $10 I did not authorize. Basically I called to upgrade our service to unlimited. The unlimited plan w 2 phones is extra 10 only.

I ordered a phone Feb 22nd. Decided the next day that I didn't want it, because I wanted a different phone. I called and was told by a slow rep that I couldn't cancel the order and that I had to wait until the phone was delivered to me in order for me to send it back for a full refund. Phone was suppose to be delivered Feb 28th but instead Boost sent a request to UPS to return the phone back to them the day it was to be delivered to me. I received notification that Boost requested that the phone be returned instead of delivered. Called Boost and spoke to a goofy slow rep who said I had to wait until they receive the phone back and once the phone was received I would then get a refund. The phone was delivered back to Boost March 1st. I called and multiple slow goofy reps stated that I had to now wait "7-14" business days for a refund.

I went into a store a month ago and my phone was handed back and nothing was done about it not working. I couldn't make calls or receive calls. Also my internet service never worked and was always buffering. I went into a store and waited over 30 minutes. The customer service representative had on pajama pants at a store in Springfield Ohio. She was so verbal abusive when I asked her about it I was basically told to accept it or I had to leave. I paid my bill early but had no internet service. She finally changed my due date but refused to trouble shoot the phone. I immediately went to a T Mobile store and lost $130 because I had no service but was paying. As of today I'm no longer with T Mobile and that person who did this should be fired. It was on Betchol Road in Springfield Ohio.

My husband had been having trouble with his phone not receiving calls. We took it to the store. They told him to file an insurance claim. We try to file an insurance claim and they tell us in order to verify who he is they have to call the phone. The people who put these practices into place must really lick windows because how can I answer the phone if I am not getting calls??

This company has the worse customer service. They are holding my money hostage for a phone I never received. I was so disgusted with my experience I decided to leave Boost all together, now they won't release my current phone that I paid for in full 2 years ago. They have "no contracts" but a ridiculous amount of red tape to keep you trapped.

Purchased Samsung Galaxy from Boost on 53rd and Keystone Indianapolis, Indiana. Tried taking phone back 7days later because I can't get service. Constantly have to flip phone off or to airplane mode to get signal. Boost says take phone in to be fix. It is 34 days old. Ask to be want a new phone they refuse and now transfer my calls to the insurance claim department of a third party. Who in turns says I need proof of purchase and affidavit signed and notarized to get a new phone sent even though I pay $7/month.. Have been calling since Feb. 21,2022. The phone is no good and I'm a professional driver so I don't have 4-6 hours to leave my brand new phone to be fixed because Boost has a sorry sorry service signal. Customer service reps and stores are all different with price range difference of $50-200 on the same phones.. Boost is horrible company.

The supervisor reset my phone losing service without my consent. Then they refused to give me my account number, holding my phone number hostage. I had to run out and buy a new phone, I still don't have it activated, after hours on hold. Stay away from this company.

Hundreds spent on a phone and it glitches and drops calls every 10 seconds. After returning phone for new one it did the same thing. Jumped through their hoops and no change. Was going to try with another carrier but boost won't unlock a phone that has not been with service with them for 1 year. Hundreds wasted. I will not use them again.

I have to upgrade my phone due to being on a 3G network. After being with Boost over 12 years. I purchased a new phone directly from Boost. After going to a store location and spending 2 hours there AND calling customer service 4 times over a 3 week period. They tell me my phone can not be activated. And they refuse to take the return. Each time I spoke to a representative they tell me they are sending the issue to "escalations". I have NOT received any communications from such a department. Who knows if "escalations" really exist. WORST CUSTOMER SERVICE EXPERIENCE!!

I was told by Boost Mobile that as of March 31st 2022 that my 3g phone would no longer work and I needed to purchase a 5g phone. No problem, I said. I ordered a phone on the boost mobile site as I have done several times over the last 15+ years ive been with them, I wait the 3 to 5 business days which isn't a problem because I have until March 31st before my current phone will stop working. I check the UPS tracking after 3 days and it say the phone will be delivered by 7pm on March 11, 2022. I wait home all day long for this package and no one ever came. I go to check the tracking once again because it's now 7pm and no one has yet to arrive. It says delivered at 622pm. My eyes got big and I immediately check my cameras because maybe I went deaf for a minute or two, I don't know. No one came to my door anywhere near that time.

I have been a u US Boost Mobile customer for several years now. During the pandemic I requested along with lots of other customers for help or extension during hard time. A global pandemic! There is no exceptions. No extension. No help but pay the bill or phones are off. Now today March 8 2022 I received a text message from boost allowing free coverage for Ukraine. Free calls and texts to and from Ukraine. But nothing for your own US loyal customers. What a slap in the face.

I sign up with Boost Mobile with the ACP program and have been giving the run around. They have told me that I have to pay 30 dollars for service when the government is paying them. What I was told from a rep is that the payment with the government did not process. I need my money back for a phone that I brought and don't need now.

Boost, insisted I had to install the new 5g chip. I install it. No service, no texts, no internet, and horrid customer service. I call Boost on my husband's phone, ( not boost) I am led through this process to "fix" the issue, it does not get fixed it resets all my phone settings and adds a time out screen when I have apps on dark mode playing because now you can't opt out of time outs now. I have called 3 times to be on the phone 2 hours no supervisors available..then to be told to go to boost. I go to boost. They say to call boost.. what is going on here.

Have been a customer for 15 years with no complaints until now. Attempted to use BoostUp to purchase a new phone via installment payments. Have had an account like this before and always paid on time and even paid it off early about 6 months ago. Website says I am currently ineligible to qualify even though my payments on account are always on time since it comes straight out of my bank account. I call and finally get a live person to find out why I am ineligible. The person tells me it is because my payment was late last month and my service had been disconnected.

Ticket #": ** by Jennifer, on February 17, 2022. She said I would be issued a FULL refund by the end of the following week. I never received the SIM chip I ordered back in December 20, 2021. I opened a Case (** back in December 30, 2021 - but still didn't get the chip) and had to go with another mobile carrier as a result. I spoke with John on Feb 25, who said I'd get a refund within the next 48-hours. Not seeing a refund, I've called them today, and spoken with Linn in CS, Then Kate at Sales, and Nathan from New Boost Department.

I have been with Boost Mobile for a very long time. Suddenly they switched me in November 2021 to that junk 5g SIM card after my services never had issues. Since then I am only able to get services through help of my home Wi-Fi, I am paying for services that only work through Wi-Fi for that I just cut off boost services and get a free number with a free app they work better than boost. I expressed this to boost many times just to wait weeks to fix the issue but after it supposedly gets fixed the services again stop working and since November is just been like that every month after randomly I can’t make calls, texts, use the internet. I have been missing important calls and I use my phone services because I am a disabled person who can go into cardiac issues and if I can get through 911 I can sue boost for it.

This company has the worst customer service I've ever experienced. The Indian people they contract to do it not even know how to speak English!!!! They are saving money putting the service on the lower possible levels. THIS IS RIDICULOUS!!! YOU HAVE TO STOP THIS PRACTICE NOW!!!

I am very upset and angry. Very bad service. I have about 12 years as Boost Mobile customer and they have very bad service. I bought an iPhone 13. They canceled my order and they have not put my money in my account and I found out about the cancellation of the order because I called to see my status and they could tell me a lot of calls but I am not satisfied, I hope soon they can return my money and see another company

Boost sent an email about new 5g network offering me a 5g phone at a tremendous discount. Unfortunately I found my usual Boost Store had closed and did a Google search for another. Long story short, the store on Google unbeknownst to me was not an actual boost location (you find those only on the boost site). They took money from me to pay my account with, which Boost has no record of receiving. I had to pay for service a 2nd time with Boost directly. I call that fraud. In addition, they charged me $35 to put a sim card in my new phone.

I ordered a sim card on 1/24 and it was supposed to take 5-7 business days for receipt. I go online and the website is trash. It says you can chat with someone but you can't, there are no live agents to chat with. I call customer service and they have to put in a report for an investigation to determine why I haven't received my new sim card and he doesn't know how long that will take. Why do we and yes that includes me, give these incompetent companies our money. I paid for the sim and line that I can't use because they can't deliver the product and customer service can't help.

Boost Mobile was not a company that I selected. I was informed that I was moved there. Originally I was with Virgin - a great service company. I have had to call Boost a couple times now, each time I was met with a person who didn’t speak English well, whom after hearing the issue (me thinking I’m going to get helped) just automatically transferred me over to the manufacturer of the phone…without a word, where I would have to start over. Now I purchased a new phone from them, a Moto G Pure - Pure garbage.. The phone keeps freezing and what they don’t tell you is that you only have 7 days to return it..it took 8 days to arrive, so does that tell you what you are really looking at? No Service, no customer service. It’s sad really.

I made a payment on my account the day the payment was due which was Saturday. Today I get a message saying my phone is off. I call to see what's going on and if I can at least get an extension now since can't pay until Wednesday. They said no. I'll have to call a local store and ask for one. Then I said, "We'll I can't call my local store. Can you at least transfer me since all my calls get forwarded to customer service?" They said no. I said, "Can I talk to a manager" and they said no. Worse service ever. They don't care about no one but themselves.

Trying to swap out an old Boost phone for a new Boost phone. Website said I couldn't swap my new Boost mobile phone. Absolute nightmare! If you need help with anything good luck getting through to a human being. The call service is completely computerized and will keep trying to sell you a new phone or service. After an hour and a half I finally managed to get someone on chat. He then proceeded to also sell me a new phone and upgrade to my service. I just needed some tech help! So incredibly frustrating!

I bought a $200 prepaid SIM and thought the process of porting my number over to Boost would be quick and easy. Except it's been 10 days and my phone number is still not working. I cannot make any calls. The customer support is one of the worst I have ever experienced. I contacted them every single day, and was told the same lie over and over again. Whether it's the chat or call support, they keep saying to wait 24hrs to 48hrs, even though nothing is actually happening in the background. As a sole trader, I cannot call my clients anymore, so they're now making me lose time and money...

As a loyal customer of Boostmobile for 8 years, I would say the last 2 years have been pure hell. This company changed my data plan when I got a new phone unbeknownst to me and I called them multiple times to inquire what happened and got the runaround. They then admitted to what they did only two months ago. They never notified me about changing my plan nor apologized for the inconvenience they caused. Just continued to make me pay for more and more data. Then on December 18th, 2021 I asked to be changed to a new plan with more data and they told me that my plan would go into effect on Jan 18th. They then made an unauthorized transaction of my new plan and refused to give me a refund after agreeing to do so initially. They said I could take it up with my bank.

I had Boost Mobile for 2 weeks under the emergency broadband benefit program. After 2 weeks they turned me off until I pay them $50 trying to blame it on the emergency broadband benefit program that turned me off which it wasn't, it was Boost Mobile scamming me out of $50.

I ordered a phone on their website on Jan. 11. Received it Jan 13. Installed the SIM card, paid for service & could not activate after trying for 2 days. Chat directed me to call during business hours. On Jan 17, spoke with 2 different reps. Neither could activate. 2nd rep told me to activate it on their website. After explaining that it was not possible, I asked to return the phone and get a refund. He said as per their refund policy, the time has passed! They took $136 for the phone and $26 for the service. The phone I purchased is not compatible with the SIM card they sent me.

I had Virgin Mobile for close to 20 years and suddenly not so long ago they were sold to or merged with (not exactly sure) Boost Mobile. I was told everything would stay the same. There would be nothing I had to do for the switch, with Virgin I had unlimited talk and text and data for 35.00 a month plus tax for each line (I had 2 lines). My data never capped. It didn't slow down. I had 4g and I never signed a contract. It was prepaid, well after Virgin switched to Boost I started being pressure by emails, texts and flyers in the mail letting me know I would have to buy new phones because they are switching to 5g. I was told although both my phones were 4g they needed to be replaced, I'm disabled on a fixed income and stood as long as did because it was 35.00 for unlimited everything.

I bought my phone outright and about 6 months later I tried to switch service after being with Boost for a few years. I think was actually with Virgin and it got sold to boost. But anyway they told me I literally could not leave until I've had my phone for X amount of time....even though I bought it outright. The time limit was approaching but I was tired of dealing with it so I waited like a year and figured ok I can switch now. I ordered a SIM from my new carrier and tried to activate it and....boost blocked it saying my phone was locked. I reached out to customer service and they said it would take 3 business days to unlock the phone. What godly reason for this to be the case is utterly beyond me.

Boost Mobile had a promotion, buy one month's service get a SIM card free. I purchased 2 one month's service on 12/30, which means I received 2 sim cards. I paid $50 per sim plus tax, totaling $109. Keep in mind, I purchased this on 12/30, did not receive my first sim until 1/6. I have my own phone(s) that I wanted to bring over to Boost and port my old numbers through. I placed the sim card in the phone and followed directions from the packaging to get the service up and activated. Then I ran into a snag saying I needed to make a $50 payment. I opened a chat with customer service and they assured me no worries, the phone number may take some time to get ported over so give them 2 hours tops. I did. Two hours went by and nothing.

So Boost Mobile is switching over the the 5G network. You either need a new phone or need to have a phone that a new 5G SIM card is compatible with, at least that's what Boost Mobile tells me. I contacted Boost and they said my phone would be fine with a new 5G SIM card that they would send me. After getting the SIM card, I got on the line with a customer service agent and tried to have the card activated. My phone instantly locked up and has not worked since. That was 6 days ago with no end in sight.

Boost Mobile will not unlock your phone for any reason if has not been on their network for the past 12 months. So even though they state that you don't sign a contract, you can't move your phone to another carrier for a year after you get it. It's not how long you have been a customer, it's how long the phone has been on their network. So if you get a new phone, the clock starts over. Even if your phone has been on their network a year, it is not automatically unlocked. You have to call them and they told me it will take 48 hours after that call for it to unlock and except another carriers SIM card - no exceptions. I am working from home and use my phone to authenticate into my work account. Since the new carrier already ported my number, Boost closed my account and my phone is now a paperweight. I cannot authenticate, and have lost a days work so far.

This company is the worse. Purchased my phone online from their website and when I decided to close out my account two months short of a year they locked my phone even though it was paid for in full they will not unlock it until I reactivate it for two additional months. Attempted to have it unlocked and was never told that it had to be active for one year. They are the worse and I suggest that you do not purchase a phone from them unless you plan to stay with them for a year.

Boostmobile.com. Very poor service. Do not trust. I bought phone that was defective and returned it back. Waiting over 45 days to get my money back. Refund. They never did refund me the money. Customer service don’t know what they doing at all. Poor service really. Crooks stealing people money. I do not recommend them to nobody. Poor service.

Why does Boost hire such incompetent people in the customer service area? Your "Support Service" sucks. Boost Mobile left me 4 weeks without phone service and internet. I requested reimbursement for that time and based on lies they told me that they could not do that.

The owner of this store never opens up her store on time. It is the worst customer service that I've ever received. They tried to charge me for a new SIM card when it was supposed to be free then tried to charge us to activate a phone that we already bought through them.

Worst company yet in phone service. Had a plan over 3 years, they lost Sprint towers so I was out 4 phones and wouldn't do anything about it and have been trying to get the 4 phones I paid for released to use on a new carrier and they can't even seem to get that done. Wouldn't waste my money here.

I had been a customer for many years. Boost Mobile kept sending me messages to upgrade my phones for their new network. They charged me $15 for a new sim card for one phone then they wanted me to buy another phone saying they couldn't upgrade my other phone. When I opted out and asked to cancel the old phone from my plan they CANCELLED MY BUSINESS NUMBER INSTEAD THEN WOULDN'T GIVE IT BACK. I spent over 5 hours talking to customer service and it was one incompetent agent after another with heavy foreign accents and poorly trained. They lost my business number and gave me nothing but empty apologies causing me to lose hundreds of dollars in business for their mistake after I told them repeatedly not to cancel my business number. My advice: STAY AWAY!

All I will say is this Store has an idiot for a manager and the worst customer service that I have ever encountered in 63 years. Buyer Beware. I spent $700.00 in there and then could not even get them to give me a charger for my new phone. Then the "manager" and I use that word very loosely, accused me of lying that my new phone did not come with a charger. I says right on the box "charger not included".

I just want to thank Boost Mobile for making us switch to the new 5G sim cards. I now have the worst service I've ever had in the 14 years with your company. It's about impossible to make phone calls, receive calls, send and receive messages. And if I can actually make a call it drops. I roam constantly even with the roaming shut off. I hope there is never an emergency where my kids or their schools need to get a hold of me because there's never a guarantee they can get through. If it doesn't change soon I will have to switch to something more reliable. Disappointed...

I called Boost Mobile to ask for help when I was diagnosed with Covid and they wouldn’t extend my service for 2 days. Today 12-2-21, the cut my service off for a $17 balance. Boost doesn’t care about any customers just the money. Just as soon as I can I’m leaving Boost, I’d be better off with Metro PCS.

I placed an order online on 11/26, received the goods on 11/26, and requested a return on 11/29. The customer service told me that it has been more than 7 days to return the goods. It turned out that they started counting from the day you placed the order, not the day you received, so I suggest that if want order any phone from boostmobile.com, remember to call immediately after placing the order to request a return, because it is too late to call after you receive the goods!

Do NOT buy a cell phone directly from Boost Mobile! Despite being a NON-contract service company, they have a HIDDEN contract on their cell phones. They don't tell you that any phone you buy from them is LOCKED until you pay them for 12 months of service on the SAME phone and SAME phone number. (So yeah, DON'T change your number either). NOwhere during the phone buying process did I see anything about the phone being locked for 12 months. I paid over $500 outright for a Samsung phone in March, but since I telework and hardly use the phone I wanted to move to Mint Mobile for $15 month. They refused to unlock my phone even though I had been a customer for several YEARS already. They also tried to LIE and say that FCC made the 12 month rule, which is pure nonsense!

Received my second phone through the phone insurance and the phone did not work. Tried to return it. They told me my insurance was canceled because I can only receive 2 phones per year Even though the second phone did not work. It should have been on their 90 day warranty. Talk to customer service and they were not helpful at all. I have been with Boost for 20 years but When my contract is up I'm leaving boost. I have been with boost mobile for 20 years now and this time I am done.

Boost is honestly lucky a bunch of their paying customers don't file a lawsuit for not providing what they advertise. I called in on October 6, 2021 about not having service. The end result of that was me needing to call back to be compensated. I called back today November 27, 2021 and was escalated to a manager on the floor. Name was Bau. She would only compensate me from November 16, 2021 to today's date because that was the only time their towers were being enhanced. But when I called in October I was told the same thing. So I have paid 80$ for two phone lines, the last two months. One line drops calls and says network error or no sims, the other can't receive multimedia messages.... and they only compensated me 40$ from the 16th of November.... and I just have to forget about not having service from before October 6th.

Boost has double billed me each month for nearly a year. Each month I have to try to reach customer service. Each month they say it is resolved but then I am double billed yet again. They cannot get it right. I am switching plans as I told them last month. Besides this, they are giving a priest in Richardson, TX illegal access to give to an entire group of other people to remotely view my phone, type on it, read my messages, and listen to my calls. That has been going on for years with any provider. Apparently, the only way he can access is if he show he owns it and so I have to absorb a fraudulent bill each month. Their customer service is not reliable either.

Like I said in the last two weeks I have many issues with them. Yesterday I call from my son phone to customer service. I spoke with someone. I explained to him that my phone was mute. That when someone call me they can't hear me. The representative told me that they have a issue with a tower in my area. But I was called from the same house without issues. Anyway I look at Boost mobile outrage map. And there was no issue in my area. I did reported that I had a issue. There was only one reported issue in my area. Yes one. I was the only one with issue.

I have a good time with the service for a couple of years. My punctuation in the Boost survey almost always 10. I always enjoy the customer service. I didn't want to complain too much. In general wasn't bad at all. A week back my phone falls two times. First the crack wasn't big. I continued using it because it was fine. Bad luck falls from my hands again. I can't touch some parts of the screen. Cut my finger some a little. I call boost. Talk with the insurance. They send me a new phone. Galaxy A32. I thought that is strange. Is not the same I had. But the insurance company knows what they are doing. I received the phone next day. Wow! I did everything I supposed to do. Apparently something went wrong. Boost representative said that the phone is hole or something. That the phone is in use. I have all my stuff transferred to the new phone. And the old broker phone with the service.

I've been a Boost Mobile customer for years (5+) on a "No Contract" plan. This said, Boost is currently offering a less expensive plan $8.33/1GB/unlimited text/data for "new" customers but will not allow me to change from my "No Contract" more expensive plan. This said, they will allow me to switch from my "No Contract" plan to a MORE expensive plan but just not a less expensive plan. See what you're dealing with here -- double standard. If the bottom line helps Boost Mobile they're more than happy to have you switch, upgrade, to a more expensive plan but do not allow you to switch, upgrade, to a less expensive plan. The word "upgrade" relative of course. Research others and be aware what you're getting yourself into with Boost.

I was with Boost Mobile for more than 10 years. My calls would drop while driving sometimes but that was fine because I live in the country. The last two years I been on prayerline conference calls. After 2 hours my calls would drop. I couldn’t understand it because I had “unlimited“. Unlimited, I thought, meant unlimited. Not so with them. Just recently I was on my way home and the call dropped. I thought it was my everyday drop. It was not. They cut my phone completely off. When I called to ask why they told me I violated their terms by having excessive conference call usage. Again, I thought, unlimited meant unlimited.

I'll begin by saying that I've been with Boost for more than 5 years, so this is not a review that should be taken lightly. My most recent issue came about when I purchased a phone directly from the boost mobile online store. Once it arrived, I loaded up all my contact data and tried to activate the phone. It wouldn't activate, so I contacted customer support. I was told this phone was reported as lost/stolen. Brings new meaning to the name "Boost" mobile, right? I thought this would be an easy fix, since they were the ones that sold me the phone. I was wrong. Not one of the 4 Indian support reps could comprehend what my issue was.

I have been a Boost member for several years, and what is happening to customers now is a complete nightmare. Boost was sold to T-Mobile, who then sold it to DISH, and there are major disruptions occuring from this, including switching over to a different network and discontinuing Sprint towers. Furthermore, and more importantly, customer service is now a nightmare and deceptive practices are occurring right now since DISH took over. As people try to leave, they have a speech telling you your signal will be better with a new phone, on a new network. LIE. It is going to take them YEARS to work fix this mess.

I have been with Boost Mobile so long I don't remember how long. I am 52 and I've never broken a screen on any cell phone I've owned, until last week the same week I made the last payment on my "Boost up" contract. This would have been the third year I upgraded my phone using boost up. I even paid the contract off a little early because I broke my screen. Paying it off early did not matter. I still had to wait for the first of the month. Supposedly that's when everything is updated and then I'm eligible again... NOPE, I'm not eligible because in order to be eligible you have to have made 12 consecutive payments on time. Keep in mind I've been with Boost Mobile for more than 10 years with automatic payments. How can that be? Here's why...

I transferred to Boost when they bought Virgin Mobile. They emailed me last week that they had changed to 5G and my phone would soon be incompatible. They offered discount prices on phones they said were 5G. I bought a Samsung Galaxy A51 from them. When I turned it on - the first screen said that it was 4G. I called Samsung customer service - and they verified that fact. By chat, Boost customer service verified that their new expanded network was, in fact, not 5G. Apparently, they got a good price from Samsung for outdated phones - and then they lied to their current customers in order to sell them.

Was a previous carrier customer brought into Boost Mobile this year. On the unlimited plan. Used my hotspot for @6 hours and then my data was throttled. After being required to purchase a newer phone that supports 5G. 1 week I spent online, on the phone, and eventually went to the 5th location that was not closed. I have a new 5G capable phone, support cannot help me, and all I'm told is the plan has a data cap. Really? Listen to the support line and it will tell you that I can do more than my phone is actually does. It's worse than a brick. At least a brick can be used to hold doors open, build a structure, and other things. This NEW 5G capable phone can't event do that! I can't even login to my boost mobile account, after 5 minutes of watching the 5 vertical lines dance in the little window I finally just gave up.

Returned phone, still in plastic, never used, within 7 day return period. Sept. 8 - Nov. 1, still no refund. Today (Nov.1), woman in customer service told me system was slow, then hung up on me. Yesterday, they told me they sent refund request to bank on Oct.2. Not true per bank. Maybe someone in the chain gets penalized if they issue refund. Only returned it because I bought another phone in a Boost store.

I bought both a phone and service from Boost thinking I could save a few bucks. You get what you pay for! I lost cell service numerous times while I was traveling in Wisconsin, MN, and SD for business, even though their coverage map falsely shows that there's supposed to be service in these sometimes populated areas! After getting tired of this lousy coverage, I tried to switch my phone (that I fully paid for & "own"), Boost Mobile is keeping a "block" on it, so I am unable to transfer it to a new carrier for 12 months! DO NOT waste your money and frustration with Boost Mobile- bad cell coverage and inflexibility/control of your phone!!!

Connection is bad and constantly is no connection at all, signal wick. On top of it with my prepaid plan I must have everything unlimited. Boost cut my "high speed", saying I reach my limit. Unfortunately I can't post screen shots to show how ridiculous it looks. I doesn't even look that responses Boost makes done by human. They don't have sense.

I have had Boost Mobile at my house for a year now. The service has gotten steadily worse and worse. I now have no service at home when I used to have one bar, meaning I can no longer work from home because Boost cut the signal to one of their antennas.

I had used Virgin Mobile for many years but Virgin Mobile was sold to Boost and my cell phone performance stayed the same. This year, Boost switched their carrier to T-Mobile and my cell phone performance declined to an unusable level. I have talked with both Samsung and Boost technicians for about 6 hours total and they both have verified that my phone is operating correctly. The Boost technician admitted they were having problems. I have put up with this for more than three months and I still get "zero bar" signals often enough that the phone can have 30 minutes or more outages. I have been told that, most likely, Boost is using a "Low Priority service agreement" from T-Mobile thus the reason for my poor performance (T-Mobile itself is a very fast carrier). I am switching to Verizon.

The service is slow, then after using a set amount on the unlimited plan they'll throttle it hard. The hotspot is only 12gb which isn't enough for a full family if you're out. I'm going to be switching plans here soon. I'm getting tired of being throttled.

Don't waste your money with Boost Mobile. They market to you No Data Caps...That's a lie. Once you use a certain amount of data per month, Boost Mobile slows your service down to a snail's pace. They send you texts to let you know. This is a terrible company. Do Not Purchase!

I just paid off my phone a couple of months ago with Boost, only to be told after December, my phone will be totally useless! I was told I would have to buy another phone, after I just finished paying for the one I have! This is their fault for selling me a phone, only to be told, sorry, now you have to buy another one. Boost is terrible. 0 stars!!

I was charged $69 the day I switched to Boost Mobile - my data plan is just $15 per month. I have inquired about the breakdown of this amount from customer care several times and they could not deduce its possibility yet the best they could tell me was to keep going to the store I conducted the transaction to resolve the issue. I had told them that the Boost Mobile store employee was not willing to - she was even shouting because I wanted to understand the breakdown. Please note that I went to the store after the first customer care phone call. That was when I realized I would not go back.

I have a Samsung S10e and due to Boost mobile "enhancing their network" my phone no longer works on the network I pay monthly for. I contacted them and instead of them just telling me my phone will no longer work with their network they had me do trouble shooting steps multiple times over a couple weeks. Each time eventually saying it was the tower enhancements and not my phone that was the problem. My phone is no useless and they have no solution. Now I find out that my phone will no longer work on the network come December either way. Terrible customer service from start to finish.

I purchased a cell phone from Boost Mobile which I paid for in full. I switched to T mobile and found that my phone was locked. I was told that I would need to come back to boost for 6 months in order to unlock my phone, otherwise it will remained locked forever. In short I must give them more money for 6 months or my phone will continue to sit here and collect dust. I tried to do the right thing by paying off the phone before I switched providers. I wanted to help our economy by paying for the phone and in turn I was punished. I have spent months trying to get the problem solved, however they don't care and won't do anything to resolve the issue.