Boost Mobile Reviews

I have been a Boost customer for years. Last year I decided to go ahead and purchase a newer phone with my upgrade. $600. About a week after I paid it off, I no longer could get the data service I pay monthly for. I've called and asked for help, I've gone to the boost store, I've reset my phone, and still no answers. This is now affecting my job as I use my phone in the road for work. I'm very disappointed and will be switching providers.

My phone can't send picture or MMS messages. Battery goes dead twice a day now. A lot if different things happen. They don't have anything linked to my account. I even bought this phone. I bought it at a Boost store in Brick NJ. Because I can't find my receipt no help. Second phone I have bought from them in a year at almost 7 hundred dollars. I'm done with them and their internet that keeps running out. Junk phones, I have a whole draw of old phones that broke.

I found the Company Community Board where I posted my problem I had with Boost Mobile. An Agent contacted me and after checking with Boost advised me that they reopened my case. I checked my bank account today and Boost made the honorable decision and credited my account for the full amount that they erroneously took out. Thank you.

I have had Boost mobile on and off for a few years. I purchased a phone from them online. The phone had a known issue where it would not attach to wifi. I received an RMA number and returned the phone through USPS within the timeline for a refund. This was in August. I have spent countless hours on the phone, chatted online with agents and sent inquiries through their online message board, been told a number of times that my issue has been "escalated to a supervisor" and still no refund.

Never got 4 or 5g reception. Barely can get online to do anything. C.s. doesn't do anything at all. Criminals. Never have I had worse service even when it was analog! Boost Mobile has no right doing business. Stealing everyone's hard earned money for crap service. I am a victim of this company.

I don't like writing bad reviews but I do believe you give credit where credit is due and although the CS agent was polite she was unable to help me, which shows they don't value their people. I miss VM. Virgin Mobile showed they cared about their customers bc they actually took care of you, they were awesome and I would have thought Boost (since buying them out) would have followed their same etiquette, not so much. VM was very accommodating, helpful, they found away to make things better. Boost absolutely does not follow suit or even put forth the effort to try and help you. With Boost it's like cut and dry, a yes or a no....not well let me see what I can do, let me check, well we can do this...nothing!! Very disappointing. I write this in order to help others and in hopes higher authorities of Boost get their eye on this and change company policies for the better of their customers. As of now I will be switching phone carriers.

I've been a Boost customer for years. I've used the same plan for months when finances caused me to drop down to the lowest plan without any trouble at all. The first 10 gigs are at normal speeds. Everything thereafter is throttled, but always has been still usable. This month, 10 days before my plan was due I got a message saying that my data has run out and my data bar now has a little x in the corner. I call boost about it yesterday and the guy apologized for it and says that it is corporate and they are working on it because A LOT of their customers are complaining about it. He says he's fixed it and we hang up.

Boost has horrible cellular service. Customer service is poor. Tech support is incompetent. Recommend picking another provider. 0 stars. It took them TWO months for Boost to figure out how to fix a problem with receiving calls. They take your money without providing you proper service and do not care about the consumer.

I'd been happy with Boost mobile for nearly 10 years, as of 2020 there have been significant changes to the business and it is impossible for me to recommend others to their service. Only after buying a new device did I find my monthly network charges would be increased... Reasonable if they told me in advance. After a month of my service not working despite repeated talks with AWFUL communication from various technical departments, with NO decent apology or acknowledgement of their errors.. Switch FROM Boost and never return.

I have had Boost Mobile for years. My daughter recently broke her phone and had to buy a new one. She bought a Motorola Fast - when I went to Swap the phone onto our Family Plan it wouldn't work. I called Boost Mobile and they informed me that her phone wasn't compatible with my plan and I needed to switch plans. I think tried a phone that I had previously used on my plan (2 months ago) and the same thing. If you have one of their Legacy Family plans, they are forcing the switch if you need to swap phones. This is unfair and upsetting - the new plans are much more expensive than the plan I currently have. I am researching what carrier I am going to switch to.

Well after being Boost Mobile Customer for 7 years here is my first complaint.. I have not had service from Beaumont to Lafayette in 4 weeks and they refuse to give me a refund or extension due to Hurricane Laura.. We only had a week to file for it after Aug 27th.. Kinda hard to get an extension if you have no service for 3 weeks in the area affected..

This is the worst phone service known to earth. Your phone will never have service. Doesn't matter where you're at. They do everything in their power to screw you out of leaving their service. I was suckered into financing a phone with these clowns, and it was the worst thing I've ever done. I paid the phone off and was told it would take two business days before I'll be able to switch to another provider. Great! Tell me that when my phone is turned off, because you think I'll pay y'all another dime. Keep dreaming. I'll wait patiently. Screw this company!!! Be prepared to walk around with a phone all day that you can't use.

3 years of using Boost Mobile, they have implemented new Data Usage rules. Slowed down data to, ridiculously unusable speeds after you go over 35GB. My data is way off from what they measure it to be.

I purchase a LG Stylo 6 on 9/15/2020, and I was back in the store on 9/19/2020. The Stylo pen got stuck in the phone, and the sales representative broke the tip off attempting to dislodge the pen from phone. I was told by sales rep that she could not switch out the phone with approval from manager. I later received a call at home stating that I needed the original box and all its contents returned in order to receive a new phone. Well, I discarded the box on 9/16/2020. Now, I am stuck with a LG Stylo 6 phone and the stylo pen is broke. This is not a good phone. I recommend that consumers do not buy this phone!

I've been a Boost mobile customer for around 8 years and have seen their customer service deteriorate drastically over time. It's to the point now, I can't connect with anyone who speaks English proficiently and takes a tremendous amount of time to overcome language barriers. In one of my calls this year, the customer service representative and I had to pause often until roosters crowing in her background allowed us to hear each other.

3 years and I'm done. No data or internet no matter whether I have wifi or not. Customer service blamed towers, our phones, when asked to speak with a supervisor told me one would call never did. Told hold on the line one would pick up and they sent me to file a claim on my phone. Switching to T-Moblie. They gave them a hard time and deleted 2 of my phone numbers out of 3. Boost never took responsibility for there poor service or customer service. They hold your account number so you have to call them to get it so they can try to keep you from leaving.

3+ year customer and going through a new company this week. I supposedly have unlimited high speed for 50 a month. Maybe twice they slowed me during peak hours in those 3 years till last month. July 28th paid for new month. August 10th was sent a message saying I used all high speed till my month was up. Slowed so slow that I gave up trying to use it and just left it loading a webpage to see if it would even load while charging. 4 hours later, still loading. Called to complain and was told kids need online schooling so my plan was changed to cap high speed at 3.5 gigs and I still had internet just not high speed. After arguing for 20 minutes that loading 1 page for 4 hours isn't internet and getting a supervisor, she reset my plan because I've been with them years... 10 days later, slowed again....

I called Boost for the corporate contact information to send a complaint and although it took me 55 mins to get it (they have no phone contact they could give but I got an email), and the customer service rep wanted to “help” but ended up saying he couldn’t do anything and his supervisor did the same. I had to reiterate I understood that, I just needed the corporate contact info. I finally did get the email, and sent an email.

They advertise 4g but I might be getting 3g. Haven't had service this bad since AOL in late 90s. Has to be the slowest service with a very limited coverage area. If you like dial-up internet from 20 years ago you'll love Boost.

I have had Boost Mobile prepaid service for several years. In June of 2020 my phone went out of service. I tried to get into my account and couldn't, (because I was being hacked). I went to a Boost Mobile store to report this problem, the clerk called Boost Corporate and two days later my service came back. Too bad the hackers had drained my bank account of $485.00!! I disputed the charges. Hundreds of calls were made to Central America while my phone was out of service! That started my many calls and chats with Boost Customer-No-Service!

5 years with Boost and I get treated like crap. They have tried to fix what they did 4 times. They even acknowledged it was their fault but refuse to replace my phone. If you're planning on using Boost, RUN LIKE HELL.

My daughter, son in law & grandson are on my family plan. They moved & couldn't get a signal at all. Also the service has gotten really bad in the past 6 months. So we needed to switch providers. Even though I have had service with Boost for 5 yrs they would not unlock our phones so we could use them. Besides that you get transferred several times & they won't let you talk to a supervisor.

The customer service consists of overseas agents that require your password (pin) before assistance will be provided! Not surprising so many Boost accounts are hacked when customers are forced into giving their pin to access any form of customer service. If you use your phone to access critical email, brokerage/retirement account, banking, or other critical information... Get another provider! Unless you're comfortable providing your pin/password to a stranger in another country.

The customer service is off-the-charts, the most horrid nightmare to ever deal with. My husband got a new phone, with contact, now their service is messing up soooo bad. Couldn't make or receive calls, texts not going through, and maps not working. Did factory resets, called a dozen times within 3 weeks. Did the same damn resets every time. We got a Samsung approved phone repair shop to run tests. The phone was just fine, it was the carrier. And all they said is basically, "tough luck". We immediately went to AT&T today. No one's customer service could be worse. Do NOT get ripped off by this company.

I purchased a Boost Mobile last year. My service was not good. So in May I upgraded to a better phone. So I thought. Since then I am repeatedly losing service everywhere even sunny days. My cell then started just disconnecting. I have missed many important calls due to it disconnecting, including a job which I was supposed to start! I missed my starting date and they hired someone else!!! I have had to call tech support daily. Spending hours at a time with no resolution. Finally they were sending me a new sim card, and two weeks later no sim no call. My cell is still disconnecting. I call for the sim card again and the tech gives me a tracking ## And there is no package at FedEx for that # so I call again. When I ask for supervisor they finally call me and even acknowledge to me if we're disconnected they will call me back. Guess what? Disconnected! Yes and what? Yes no call back. I'm livid. Now I owe for this crap phone and I want out!

I personally have been with Boost for about 3 years now and have been on a plan with Boost for $60 per month for unlimited talk, text, and data with 30 gigs of hotspot. I also pay an additional $33 per month for a Boost-up phone. Unfortunately, I have been contacting Boost for 5 months now with the same issues and I have still to this day not had luck. I would just go to a different company, however, I have paid my account up in advance thinking the issue would be fixed as they promised.

These guys have turned into the absolute worst! Throttle you back to 3g. 'Unlimited data' my butt! You'll be lucky if you can accomplish anything! Customer service REEKS! I'd be ashamed to treat customers as poorly as they do. Deceptive, misleading, all about the money! Greed at its worst.

They nearly stop service halfway through the month so you have to buy so many extras that it cost more than other carriers. Customer service is only there to squeeze more money out of you. It's been horrible!

Apologize. I left Metro for Boost and came back after a 2 month long drag session. Here's the link to the video from screenshots of a messenger conversation alone. This doesn't include the phone calls, visits to stores, to authorized Samsung PHONE repair facility over an hour drive away, money I lost in wear and tear, fuel and my 3 businesses on top of doordashing. It's about 200.00 an hour and each phone call alone was at least an hour. Multiply by 10 and you'll start to get in the realm of what their incompetence ended up costing me before I ran back to metro. Boost say "They Make Switch Easy"... Because they say it doesn't mean it's happening. Thank you guys so much for being there in the middle of all this. It's not like it's a stressful situation. I mean, it could be worse. There could be a b Global Pandemic going on... Oh wait.. Great job Metro. Thank you again.

Boost Mobile is the epitome of a deal deal. I've had plenty problems with them for my 2 to 3 years, latest scenario they changed company polices $50 unlimited. After 35g of data they say they lower your high speed data but you can't even watch a movie. Downloads may take 2 days. You wait 5-10 min to get on a site. My pictures are blurry half the time. Now I have no internet at all!!! I do have legal council now looking forward.

I had Virgin Mobile service for years with no issues, but in March, they dissolved and my misfortunes with Boost Mobile began. I had the same phone, yet with Boost, I could not make a successful call (my comrades would hear Hello followed by a blank void of nothingness). I called customer service. They said that they had coded my plan as a Virgin Mobile Inner Circle plan by accident. They told me that the plan would likely work with my next billing cycle. It did not, of course. I downloaded a Google Voice number and used that from June-July.

I purchased a phone online from BoostMobile mainly because of the low-priced plans advertised on their website. The website advertised _several_ plans ranging from $15 to $60 with various levels of data service on their "Expanded Network". I was careful to select a phone - an LG Tribute Royal - listed as compatible with that network. The trick with Boost Mobile (unlike AT&T, T-Mobile, or Verizon) is that online, you do not buy the plan and the phone at the same time. You cannot buy the plan until after you receive the phone and then try to activate it. When I received my new phone and tried to activate it, I was offered only 3 plans: $35, $50, and $60. The $35 plan is unacceptable because it includes only 3GB of data. The other two plans are not compelling values.

I have been a customer of Boost Mobile for years and had no problems in till recently when they were bought out by Dish and didn’t notify their customers until I notice something happened to my service, I had bought the 60 unlimited plan to have unlimited data but once you reach 35gb of data your speeds are reduced to 2G which only goes to 2mb and nothing is loading, no videos, music, calls, and it’s affecting my HotSpot. Feels so much slower. There was even times where my service would be shut off and randomly turned back on. Some times would take hours. Not happy, no thanks. I’m moving to a different service once my month is up.

Boost Customer for Years. As of 10 days ago they started Throttling down below 10Kbps. That's functionally Disconnected. They want to Lose Customers, otherwise this wouldnt happen. Look up Bottom Level Requirements for internet connection. I believe industry standard is .5 Mbps. 5000 times faster.

I'd been a customer of Virgin Mobile since the early 2000's. Virgin recently switched my service over to Boost. If I'd had known how bad Boost's customer service was I would have used up my phone time beforehand. I had a bit over $300.00 worth of time left from Virgin and I last topped up on 5-20-20. The next top up date was to be 90 days from then or 8-20-20.

I have been trying to order a phone from Boost online for a week and half. After talking with customer service they said my account was locked out so wait 48 hrs and retry the order. I have done that twice now and it doesn't work. Customer service reps transfer me to sales, technical, LG repair (to order a boost phone, utterly ridiculous) and customer service managers. My experience with boost mobile has been the worst, none of their people know what is going on there, last supervisor supposedly called my bank, what a joke these people are. Think Twice About Using Online Services and Customer Service.

Not only does the signal suck. Their customer service is probably the worst experience I've ever had in my life. The connection with all of them was so bad I couldn't understand them. NONE of them could get me to a supervisor. I could hear them in the background, but they would not come on the phone. Sent me a bad SIM card (at least that's what they think is wrong) and told me I could go to the local store and buy another. SERIOUSLY!!

I still haven't received my refund after two weeks. Horrible customer service. Can't understand Customer service Representative. They are in the Philippines. I'll probably not ever receive my refund. I spoke with Lisa and she couldn't give me a date that my refund will be issued.

I was with Boost Mobile for over 10 years, then all of a sudden my cell reception stops working completely. I was unable to make or receive phone calls and text messages. I reach out to Boost support for assistance. I am told that Boost is "upgrading a tower in my area" and to give them 48-72 hours to resolve the issue. 72 comes and goes and nothing changed. I reach out to Boost support again, only to be told that a cell tower was down in my area this time and give them another 48-72 hours to resolve the issue. 72 comes and goes and nothing.

Last month, I got a message saying that I had gone over 35MB and that I would see reduced speeds. After that day, nothing would load, even websites would take 15 minutes to load. It was so slow to the point where I stopped using my phone completely. Later, I found out they had changed their policy after merging with Dish. What’s worse, they never alerted consumers about it, which they should, especially in times like these, when everyone is stuck at home. I have the 4 line family plan, which is advertised as “Unlimited 4G LTE”. Well, that’s definitely not what you’re getting. After you reach 35MB, they switch you to 2G speeds. Which is a nightmare, might as well not have a phone. Literally a fraud.

At first had no issues whatsoever then a few months in everything started to go downhill. I have 4 lines thru them. I pay my bill every month on time.. First it started with the signal just going out for no reason. I complained. They blamed it on work they were doing to the towers in the area but said, "We will reimburse you for the times you or the 3 other lines wasn't able to use your phone properly." No surprise that never happened..Mind you I'm a nurse so it's been extremely important for me to have a working phone with everything going on.. Also all 4 lines have unlimited data, text, calling & 30gb of hotspot. The hotspot also works when in wants .. So I've been paying for UNLIMITED and now after months of no caps guess what? Caps. I wasn't even notified of this until I NOTICED IT and called asking questions.. At the time of signing up it was advised as UNLIMITED PERIOD and it was never a issue. Until now so I'm currently looking elsewhere.

I pay for unlimited data but no I lose internet speed after 35..mb. They have the also commit fraud with their phone insurance co. I broke my phone. They sent me a return label link that would not work. End.

ATTN: Beware of Boost Mobile as your cell company. I have 3 phones with UNLIMITED data, talk, and text BUT UNLIMITED IS NOT UNLIMITED. GO FIGURE. I pay for UNLIMITED but because I reached some number in their head I have reduced data that can't run anything. They are thieves taking advantage of people and saying, "Pay $5 more a month and we will raise your speed back." NO WAY BOOST MOBILE. This 10 plus year customer is switching to a better company this week! To me, Boost is extorting customers for more money during a Global Pandemic.

Do not order online from Boost Mobile, I ordered an iPhone XR that has no SIM card. When I called they said they’re out of stock! So why did you sell me an expensive phone that boost is aware it is impossible to activate and they won’t give me an answer when or if a SIM card will be in stock or not, they don’t help with return fees and the return address has bad reviews as well, beware. They will take your money for a phone that is impossible to activate!

For 5 years I have had the same account. My service at my home almost disappeared about 6 months ago. They ADMIT to less towers in the area but still want me to pay an amount to change to a reliable carrier. Fraud at its finest. I WARN YOU, NEVER DO BUSINESS WITH THIS DISREPUTABLE COMPANY.

I've been a customer of Boost for 14 yrs. I was notified I qualified for boostup for a iPhone 11. Made the order and paid the downpayment etc..they cancelled it. Hrs later I called. They don't know why it keeps happening. Iv'e been dealing with it since March 2020. We are now in Aug and still no resolve. They told me go to the store and order it only for the man to try to charge me $150 more down payment and $200 more so instead of the agreement being $599 it would be $800. Still I agreed. It was for my daughter's bday only to be told he couldn't make the order either. Even when we tried paying full price upfront for a phone online it still cancels and nobody understands and now anything and get rude when you ask questions. I'm taking me and my 5 phonelines to another company. I'm done!!

2nd call to get an old phone unlocked. 2 wks ago I was told it'd be done in 48 hrs. Called to verify it'd been done. Told it wasn't eligible for unlocking. Phone is 4-5 yrs old. Again 48 hrs to unlock.

I’ve been trying to resolve an issue now for the past 5 weeks - I have a growing list of call reference numbers and countless empty promises of the issue being resolved. I’ve tried contacting them through the call center and been hung up on multiple times when being taken off hold, tried contacting them through social media avenues as well and still not getting anywhere. I was given a turnaround time for this to be resolved as 10 days back in June. Frustrated is an understatement to be honest.

I have been with Boost Mobile since ~2012 and really had no major concerns until recently. At the end of June I was charged $700 from Boost. Naturally, I disputed my credit card and as a result I had to wait 2 weeks for my new card to arrive from my bank. I get another charge exactly one month later for over $1000 and notice it immediately. I decided to call Boost about it this time. After 45 minutes on the phone, I spoke with several people who said the order was to an address not even close to where I live, and it was early enough that they will cancel the order so the other person didn’t receive a free phone essentially. I was told because they can cancel the order still I will get a refund within 3 business days.

Worse Mobile carrier service ever to be with. No data connection. Drop call and text message doesn’t work properly, customer care are the worse I ever seen anywhere. They don’t help at all. They steel your data and even your number with them and to get any help calling the customer care number you doing the worse for yourself.

After 13 years of loyalty I filed a complaint with the FCC. I wasn't properly informed of the new policy changes and Boost is pushing false advertisement. All of these years I was defending their service but this is disgusting. I got a text yesterday saying I reached my cap on an unlimited plan. CS tells me I still have unlimited but on 2G. Then they said 95 percent of customers don't use the data plan but they deprioritize to maintain high speeds. If 95 percent don't use the data plan then why are you putting us on 2G when we use 35GB?! THEN charging for more data.

On Boost mobile's website and the MyBoost app they promote their $50 & $60 "unlimited data" plans which promise Unlimited 4G LTE data unlike their other plan at $35 which has throttling after a cap is hit. Now the service has started throttling the customers who have paid a higher amount for the promised "Unlimited 4G LTE data" and have put them at 2G speeds unless they restart their monthly plans or buy additional data packs. They are scamming their customers and should be ashamed of their business practices. Dish and Boost should be reported to the FTC for these practices.

Boost Mobile recently changed their terms of use for all plans. Now they meter 4G, count streaming towards allotment and now charge per gig. I can understand peak time and maybe doing this at any other time than during a pandemic when people are stuck at home.

Don't waste your money getting the Coolpad mobile hotspot. They advertised that you can connect multiple devices and it's not true, you can not even connect one. The signal is extremely poor. It keeps loading forever and when it finally gets through it last connected only for few minutes. Customer service is not honest. They are incompetent and you have to wait a very long time to communicate with a person. They promise to email or call you for follow up but they don't.

Been with Boost for years but now for 2 months my internet has been going off and on. I've tried everything they said to no avail. So with that being said I'm gonna leave boost and go somewhere else. Hate to go but I'm not gonna keep paying $62 with pa.

I left a really good quality service for this because it was cheaper for unlimited data. I have regretted every minute of being with Boost. I can only use my phone when I'm in wifi unless I'm just using it for calls. None of my apps work, I constantly get no internet or wifi messages unless I'm in 3g and it rarely works in 3g. I've done the network updates and all that but nothing works. I just don't understand how they can sell an unlimited service but I have to pay another company so I can use the phone I'm paying boost mobile for. What makes it worse is, I switched 4 lines to boost. I've already tried to press next to move on to the next process of this complaint but, once again, it times out or says unavailable.

Boost Mobile is the worse carrier I have ever encountered. Lousy network coverage. Terrible customer service. Service representatives that lied to me. Deceptive business practices. And I didn’t even have a choice. Boost bought the carrier I was using and right from the start, I could tell it was a problem. I cannot urge strongly enough to avoid Boost Mobile.

May was my helper. She was very understanding and helpful in explaining about everything. May even help me with sitting up my phone and when I had an problem May was extremely helpful and patient with me. Thank you May. She's the best. Everyone needs to go to her.

For months, my voicemail service was manipulated by someone at the company it seems. It went from being fully functional to not working for days, the language being changed, to no longer providing notification when there is a message. Customer Services Reps yelled, failed to troubleshoot the problem, argued about the service as outlined on the company's website and refused to pay my bill. I found it bizarre because all features of the voicemail are operated by the company. Horrible experience!

I have been with Boost Mobile for about 2 years or more. Never have I complained even when their phone will unexpectedly not work and because of my electronic background I will fix it myself. Now this is my issue Boost Shield is a joke; you will pay for insurances for a phone which they can't replace on site or within a reasonable amount of time. A week to get a phone that's a ** joke. Now, boost mobile will not tell you this when they offer this insurances by so called Brightstar. I made a claim with boost but with brightstar (MyPhoneGuardian) a was simply a rude experiences. Two customer agent hung up the phone, one completely did explained the process all too well and second they don't really care. Please do yourself a favor. Don't lose your phone! A WEEK TO GET A PHONE. WOW AND YOU CALL YOURSELF AN INSURANCES COMPANY AND BOOST MOBILE MY SERVICE WITH YOU IS DONE!

What a dishonest group of thieves. I had been with Virgin Mobile for about 13 years. Virgin was sold to Boost. All this PR about everything will transfer, all will be the same. I had pay as you go and needed to add money. The access through my phone didn't work, I couldn't find a customer service email, the webpage didn't work, I was repeatedly bounced off the calling tree. I finally connected with customer service after 2.5 days. I asked to put in money (and would have been charged $3 for the privilege) but didn't get that far. I was told all the money in my account was taken out, no grace period allowed, my number had been deactivated and my plan had been taken away. I was told it was a Virgin Mobile plan and I could get a new Boost plan for 5x the price of my original plan. Are they nuts? Who would want to deal with a company like that and I was looking to buy a new phone!

I called today, 6/30/20, because I needed my account number. Only specialists has that info, not the store, not customer service, nobody, which is ridiculous! So you are forced to wait. My first call lasted 40 minutes on hold for a specialist and I had to hang up. The second time I was transferred, waited 30 minutes, another agent answer and put me back on hold for almost 1 1/2 hours!!!! I had to hang up. I needed that info TODAY, so I went to the chat online... terrible, a whole hour waiting for someone. All of this hassle just to get an account number. I started at 6:34 pm and I just finished chatting with them... it's 9 pm for God's sake! So if I wasted all of this time getting a stupid account number, I may as well take 2 minutes to tell about my experience. BOOST MOBILE NOT RECOMMENDED, they just want to sell phones.

So I bought a pre owned iPhone 8 plus from boost mobile. Less than two months after having the phone it kept shutting off and not turning back on. So when it came time to sell it the phone was showing as having a balance on it still from the previous owner. Shady business.

Mostly, service as advertised. There was nothing in writing given to me, only my phone # & I felt uneasy about that. My intuition while using the phone was that somebody was watching me, possibly from a 2nd line. Again. The agent told a self protective lie that didn't work-- that your phone # couldn't be changed.

I have Virgin Mobile for many years and enjoyed good customer service, a strong signal and little to no hassle. Then they went under and transferred me to Boost where the customer service has been adequate (at best), and the signal is terrible. I will be switching companies once this month is up. If you live in Allegheny or Washington counties in PA, I do not recommend.

I bought an Iphone 7 from Boost for my daughter to upgrade. The battery was bad so I called to arrange to return the phone for a refund within the seven day return period. I was told I would receive a mailing label on Friday to return the phone, but it did not arrive. I called again on Monday letting them know I had not received it as promised and was told that since it was past the seven day guarantee, they would no longer accept a return. I tried to explain that when I received authorization to return it, it was within the seven days and I was told to wait to receive the label, but they did not care.

I was a loyal Boost customer for over 10 years. I admit the company is no frills but I signed up for AutoBoost and rarely talked to the company unless it was to activate a new phone. Fast forward for 2020 when I ordered an Iphone 11 that was not activating. What I found is the worst service EVER... (Rude service, long wait times, intentional dropped calls when I asked to talk to management and numerous people telling me they could not help me and for me to go to Apple and take my chances even though I bought the phone from Boost). My older phone (Samsung) was keeping me afloat while I went back and forth with endless tech support people FOR MONTHS.

This company is so garbage. Don't be stupid and switch to them. You don't get service anywhere. Can't use internet while on the phone. I wouldn't recommend Boost Mobile to my worst enemy. They will not help you in any way even after being a loyal customer for 3 years.

I've been a customer for Virgin Mobile 10 years and never had any problem with a late payment, they always retain my overall balance. Once these company merge to (Boost Mobile) ONE LATER DAY I HAD $0.00 Balance. (Boost Mobile) don't deserve 1 star. This is one of the worst phone companies I've ever had to experience in my life. If you own a phone, please stay as far away from this company as possible.

I lost my job in March due to the pandemic. Boost assisted with half the bill in May. June comes around and the rep says they are no longer helping anyone. Only provider not helping. My daughter and I won't have a way to contact one another.

My mother had the same number & pin # since 2014. Her bill was automatically drawn from her bank account every month. Someone purchased a phone under her account w/ a contract to pay a monthly bill towards a iPhone 11. When I called Boost to resolve the issue I was told could not w/out keeping the same number. Now why would I want to keep the same number? Nobody has returned my call or e-mail to resolve the problem.

Couldn’t access internet for school or education, calls drop and I was supposed to have a credit of $50 for this issue, now they denying it. It’s been going on since February, contacted everyone, no one will help. Thanks.

Virgin Mobile was sold to Boost; I had previously purchased time until December 2020 from Virgin; Doesn't Boost have to honor that contract? On 5/27/2020 Boost cut off my service even though there is approximately $150 to $200 in my account. (Sorry can't pull up my account to get exact number.) Called Boost. Promised this would be rectified in 24 hours. That was yesterday. You know what the stupid part is? Doesn't Boost realize in December I would be looking for a carrier and if I was happy with the service up to then, I would be transferring to Boost? How to win friends and influence people. So now they have lost me as a customer, but do they have the right to steal my money??

I had basic service for many years with Virgin Mobile. They automatically charged my credit card every 90 days for prepaid service. In early 2020, my account was taken over by Boost Mobile. Today, about 90 days later after the transfer, Boost Mobile suddenly, and without any warning, emptied the $94 in my prepaid account and disabled my service because they failed to charge my credit card. After several phone calls and numerous layers of voice menus, I was told by their overseas reps that once they have taken the money from my account, it cannot be restored and there is nothing they can do. I am left with a $94 loss and no mobile phone service, even though the problem was their mistake. I now need to shop for a new mobile phone service and file a complaint with the Attorney General's office.

I was a Boost customer for a little over a year. I noticed considerably more network downtime than with my previous provider. Despite the problems I stuck with Boost as a provider because they were cheaper with more data. One day I finally had enough and switched providers. Five months and two different providers later, It turns out I was paying more for worse service. There are better providers than Boost, and I suggest you look elsewhere.

I have been a Boost Prepaid customer for many years but since Covid-19 they have disappointed me greatly and I intend to look for a different provider now, although I can honestly say I have found their prices very competitive and good value for money, I am frustrated at their very poor customer service. To cut a long story short, I have tried to activate 2 sim cards during the pandemic for family members, and both times the activations have taken far too long to come through (the most recent one has still not come through over 20 days after I received the initial confirmation email). Both times I have tried to seek help for the situation online and by phone but experienced unreasonable delays in getting through to an operator. In chasing up the first sim card I tried to activate, I also experienced extremely poor customer service from an operator who denied what had happened despite me having written proof of these details of my activation request.

We were transferred to Boost from Virgin Mobile whom we had been with for several years. At first I thought it would be a good change as the Family Plan that Boost offered was less than we had been paying. When I signed up for the Family Plan with Boost, the agent offered a $30.00 credit because our current separate plans would be ending at all different dates. We never received the $30.00 credit. After being on the family plan for about a month, our phone service stopped the day after my credit card was charged the next months $100 fee. I called up and the agent re-established our phone service but charged my credit card another $100 monthly fee. Upon realizing the error she instructed me that I had to contact my credit card company to get it reversed, which I did.

Everything was fine until I noticed that $3 is being taken from my account every week! I called the company to find out why I am getting this charge and after over an hour of my time they were unable to explain it to me or to show the charge anywhere on my bill!

I have been a customer with Boost for a little over a year because of the lower rates, however as soon as my iPhone is paid off I don't care how much more I have to pay. I will end with Boost and never come back. They are dishonest and don't try to resolve discrepancies.

I don't even remember how long I'm with Boost, but very long. I know that their coverage is actually very good, but customer service? It always was bad, but right now they just made me sooooooooo mad, I want scream. I wanted to upgrade my phone, and I thought I did- online- after two days I was checking the tracking number and it turns out the order was cancelled, why? No explanation whatsoever.

Was moved to Boost Mobile by Virgin mobile after a merger. Bought a new iPhone and they sold me a bad Sim card and kept blaming it on the iPhone. The iPhone people looked the phone over and said it wasn’t the phone that it was a bad Sim card but Boost mobile refused to give me a new Sim card, they kept sending me back to iCare saying it was the phone. So I switched from Boost Mobile to T-Mobile and as soon as I did that the phone was working just fine, before I couldn’t get any calls in but after switching I could. They charged me $40 for a bad Sim card which they wouldn’t replace plus I paid $50 in advance that they wouldn’t refund when I ported it over. The service was bad too, couldn’t download. Anything like videos was too slow. I definitely do not recommend them. They’re horrible and they steal your money.

After getting my 1st upgrade with Boost as we just switched from Metro a few months ago, we have 4 lines and pay early every month. Anyways I usually don't pay for cell phone insurance because you can usually replace the phone for a similar price, but this time I did because it's a 300.00 phone. Anyways I had it barely a week and all of a sudden it wouldn't light up or do anything.

I went to purchase a phone from the Boost Mobile 9124 S. Commercial. The employee Eric or Mike because he gave me 2 names got upset after I told him I wanted to purchase the LG Stylus 5X and I had went to a previous Boost who told me the phone was $40 and he told me $65. He used all type of profanity when I questioned as to why it's more here. He then tried to make me pay $40 off my debit card and give him $20 in cash. When I refused he really got upset when he noticed I was on the phone calling customer service saying, "Yeah call them **. I want to see what them ** have to say." I went home to order the phone online and it was only $31. This is the second time he has tried to do this to me.

Bought the cool pad. Has not worked from day one. Called customer service. Get the run around about how to fix it, one person can not do it. Get hung up on. Have to call back and explain all over again to another person, went through 5 people before transferring me to world's worst technical dept. They do the same thing the other 5 worthless people do and then after all the bs they tell me I can not get a refund on the device or the money I spent on the plane because once I activated it, it became used. Mind you only have it less than a week so I am out $100.00 because even though they said it was a defective device they still can not refund me my money. That’s the policy. Do they know they are selling defective products and stealing money from people. DO NOT BUY RIP OFF!!!

I live in s.e. Kansas and I get bad reception everywhere I go. I'm constantly switching airplane mode on and off because of losing 4g signal and going to 3g and it does nothing in 3g mode. I definitely do not recommended Boost mobile.

I pre-paid for a month 2 days before my due date. Paid on April 8 2020, due April 10, 2020. I lost my phone in the SF Bay the same day. I could not afford a new one so I brought a phone I had and they said it was not compatible. So I had no choice but to close my account and request a refund for the month I paid in Advance for. The clerk said no problem and I should get a refund of the $38 dollars I paid for in advance. I took my old phone to Cricket and it was compatible so I bought their service the same day. In the meantime 21days later I still do not have my refund. I call customer service and two times and get two different answers. First answer is not entitled to refund because I changed companies and ported out. The second one says to file complaint with my bank. I paid in advance for a service I did not receive and am not contracted to use your service. Sad they are so broke that they need to steal $38 from a person on SSI. Do not use.

So, I am going to backdate this review a little bit. About 16 days ago I bought a Boost Mobile LG Stylo 5 from Walmart for $199.99 plus tax and plan. The only reason that I was changing carriers was because I ended up with some issues with my MIL and she took my Iphone Pro Max that I was currently paying for and everything else, pretty much screwing me on my job and communication to everyone and everything that I know. So here I am at Walmart getting this LG Stylo 5 thinking that I'm getting a pretty decent phone and not having to go through a whole bunch of crap to get it besides having to come out of pocket that much money.

I switch my cell company because of my I needed to lower my monthly cost but this was the worst experience ever. It has been two months that no one can fix my phone issues. I can’t use internet which I need and miss call and can’t even text. Then contact customer service they say in 3 days this will be solved and will give me a discount on service and it has been 2 months. Called again and still didn’t get anywhere and when I asked for a supervisor they hung up on me. How rude not only they promised all these features I Don’t have but I miss almost all my calls I can’t even call for the first 8-10 hours of the day. Please be careful. I get what I paid for now. I have to wait 3 months to switch back and I can’t even use this phone because they will only unlock it after 1 year of being with them. I refuse to be another day with this type of service but I have had the same number for 10 years and want to keep it.

I ordered and paid for a phone for my brother who was in isolation on April 9. It was shipped via FedEx April 10 and arrived at the FedEx facility in Memphis on April 11. After a week of no movement and hours of calls to boost and conference calls with boost I still had no phone. Boost at one point told me the phone was at my local FedEx office and it was not. I was told another phone would be shipped. It was not. FedEx has told boost the package is lost in their system. Boost won't refund or send another phone until I file a police report with my local police department on a shipment I never received. It's been three weeks and at least 12 hours. I've had calls with customer service dropped and never returned. They say I can dispute the charge with my bank. I am a health care worker and do not have time for this. Never have I found so little regard for time and resources from a company. I will never never do business with boost.

Worst experience ever, they can care less about their customer. I ended up paying $300 for a Stylo 5. The girl didn't explain to me everything right. I told her I didn't want it. She said it was too late. So I signed the receipt to go call the manager and the owner won't even talk to me. Terrible terrible customer service.

Boost Mobile offers the worst customer service! After nine years of being a loyal customer, I put my Boost account on military deployment hold while I was deployed in the Middle East. Except that the agent used the wrong code and put my account on "lost or stolen" hold. This caused my account to be deleted, which means I lost my phone number (which I'd had for 9 years) and the $100 credit balance on my account. When I asked to have a new account with new phone created and to have the $100 credit balance added to that account, the customer service supervisor refused. Even though it was clearly the fault of Boost that my account was deleted. Is this how you treat your loyal customers and deployed military members? I'm so disappointed, I and my family will NEVER do business with Boost again.

I was migrated to Boost from Virgin Mobile. I had them for years and was very happy. We had a storm that apparently damaged a tower. After 10 days I am still waiting for service to be restored. Their customer service is terrible. Most of the people you talk to can barely speak English. Making it very hard to get answers when you are sitting in a parking lot to get a signal. I am currently exploring other companies. I would not recommend Boost. Still waiting.

I purchased this phone at a local retailer and was told after 3 months I can get the phone unlock. I called Boost Mobile this morning to have my phone unlock. Only to hear another story that I have to use the phone for 12 months before I can get it unlock. My regret is I'm sorry I didn't know this just after the 3 months. But now that I know, please don't expect another payment when this is expired. Those $35 I will keep and send it overseas to a family member and let them unlock it there and keep it. I hate the idea of people lying to your face to take your money.

I highly recommend Boost Mobile until today. Everybody in the world is going through hard times right now with this covid-19 and social distancing. They cut my service off at a time like this. I will be changing service not because it's a bad company because they don't have no consideration.

Boost Mobile is amazing. I've been with them since I was a teenager so over 20 years now they always right great service and fix any problems that I have. Love the service!!!

I only stay with them because a Walmart introductory offer has me 6GB at $35 per month. I've looked at upgrading and it's not worth moving to unlimited data. It cost near double the money and I noticed I only really use just about 6GB a month. No other cell company can beat that. It only kills me if I need to replace my phone. I have to play too much for a new one. I have to stalk sales like a predator. There is no upgrades where you trade up to a better phone without overpaying.

Boost really cares about the customers by taking one on one calls. They provide chat help if you don't mind that. My experience has always been excellent. With COVID 19 they were very good in dealing with keeping my service on.

Boost is a good prepaid company when you cannot afford to get a contract. I wish they would expand their phone selection, and offer more services than what they got right now. I am hoping they will advance to 5G services soon since they already released one smart phone that does 5G, but the device is very expensive, and unaffordable to buy. I like my Stylo 5 smart phone, and it's one of the best ones I have ever owned so far. I am hoping that they will come out with a Stylo 6 soon so I can order it and use it. Boost has good customer service, but the problem is that their offices are closed and unavailable at this time, and I hope they open back up soon.

I really like my cell phone provider. I’m around WiFi at home and at my job so I am on a 3 dollar a day plan which allows me to pay my phone bill whenever I want. It’s really fit me because it saves me money. And I don’t have to spend hundreds on a phone bill every month.

Boost has really let me down. A pre owned Galaxy s8 was ordered for me as a birthday present. The phone was locked and under someone else's account. I called Boost and after a hour hold the rep still could not help. Instead of connecting me to tech support I was on the line with Samsung who could not help. Now all boost stores, chat and customer service are closed!! Boost still has the sale website but no one can help if a issue arise. I do not recommend purchasing from Boost at this time especially not a pre owned phone.

On Boost Mobile I have a family plan. There are 3 lines on my family plan. Each line receives unlimited talk, text, data, along with 30 GB of hot spot data. For 100. a month. Can't beat it. No taxes, no surprise charges. 100 bucks every month.

I have never had a bad experience w with Boost Mobile. Any issues I ever had ever quickly resolved within 24 hours or less. I pay on a monthly basis but Boost does have family plans as well. The employees in their stores are very knowledgeable and usually can answer any questions I have. The only downside is that the stores have a limited selection of phones. However given the size of the store, it is understandable that they can only carry what is currently popular.

I love the value, particularly the unlimited data aspect of Boost Mobile. You cannot beat the price, the service is on par with major cell carriers. The phone selection is AH-Mazing, with a phone to fit every budget. Family plans are a great incentive. The customer service is somewhat lacking, and it is difficult to get through to, and assistance from a live associate.

Boost has been great since there is no contract and for two lines we spend 50.00 a month and are free to leave at any time. The coverage is a bit spotty and that is a negative since I NEED great coverage for my job.

Affordable, reliable, honest. Reputable. I have been their customer for years. And plan to be their customer for years to come and I highly suggest this mobile company. If you have an issues they're there to help no matter the problem.

Boost has great service, it's difficult to get customer, may want to go to a store if you need help. Their phone selection is somewhat limited but good. Their monthly plans are a bargain. I've had Boost for several years, half the price of Verizon and AT&T. Downside, you have to buy your own phone. They do offer monthly payments for the phone depending on your credit.

They had a great promotion when I started my service. The woman I purchased through at the store was amazing and knew her job. My service is wonderful and the calls are clear and surfing the web and watching movies is great.

I've had Boost Mobile for the last year. Never once missed a payment or had a late payment. I am laid of off work right now because of Covid 19. I called customer service and asked for assistance due to the Covid 19 not allowing me to work right now. I was told no. I asked the customer service representative to speak to her manager and I was then hung up on after being on hold for 5 hours the day before and then 3 hours today. I've also been treated very rude before when I was try to purchase a new phone and was more or less told that boost Mobile only cares about new customers. In a time such as we are having with all the craziness going on boost Mobile has shown that they only care about making a buck and not about servicing their customers.

Affordable, reliable and no hidden fees. Great coverage, pre-paid service. The phone selection and upgrade packages should be expanded but I've been satisfied with the same phone for over 3 years. Family plan with extra lines is a good deal.

I've been a loyal customer with Boost Mobile now for years... They use to offer their loyal customer things but not anymore. We don't get any extensions to pay our bill or anything... Well recently my card was charged $60 dollars twice so I been trying to contact boost for a while now so they can credit my $60 back into my account but the live chats aren't working... So I called 2 days in a row just to sit on hold for 2 hours then they disconnected me so I NEVER got to speak with anyone... So how am I suppose to get my money back if I can't get in contact with ANYONE from boost mobile... But they have no problems with taking from people though.

Boost Mobile is the best cell phone provider I have ever had great service, for 2 phones 70.00 a month I don't lose service and no contract, thank you. I have been with Boost for 4 years now and couldn't be happier.

Bought a New Samsung Galaxy A20 from the Boost Mobile website. It would not activate. After calling support and not getting a live person to help me I went to a store and they said the phone that came new, sealed in a new Boost box, is attached to an existing Boost account. The Boost Store couldn't help me either. They gave me the phone number of the existing account which was still on the new phone, and the 4 digit pin number of the new phone.

I called in to see if they had options for people who are out of work because of this crisis. They told me that I am not eligible for a waiver, or extinction of my bill. Rep could not tell me a reason why & did not show one bit of concern to my situation, I have been out of work for almost 3 weeks, I have been a loyal customer. I will switch my service when I'm able to, I'll never go back to Boost. At times like this, it's definitely shows me a lot.

For the last 10 years I had Virgin Mobile. They were awesome. But this year (2020) they switched over to Boost Mobile. I don't know what happened when they switched but their service was constantly cutting out on me, searching the web was extremely slow. So I decided for the price I could do better. I wanted to switch to another carrier so I needed them to unlock my iphone that I purchased over 3 years ago. They told me it would be 48 hours. So I waited then 48 hours later I get a text telling me that my phone is ineligible to be unlocked since it has not been in service over 2 Years!!! It's been 3!!! So I got mad, and called the 800 number and the guy I had I couldn't understand so he transferred me to Apple. Thank god they were good enough to help me unlock it. Then I get the phone unlocked and try to switch carriers but to keep my phone number I needed to get my account number and pin from boost.

Phones are junk, cant get help with anything with them, worst cell company I ever dealt with, stay away from these money hungry crooks. They are rude and inconsiderate. Wouldn't recommend this cell company to anyone.

So with Covid19 myself and my fiance are unable to pay our bill due to being out of work and quarantined. Just a month ago I spent over $600+ on new phones cases and the plans. I can't even reach someone to see my options about my bill! I am leaving Boost and I am extremely disappointed!!!

I’ve been a customer for under 2 years. I’ve had multiple issues with not receiving some calls/texts from various callers, including callers I successfully receive some but not all calls/texts. Twice I contacted customer service about the same issue not receiving calls from a specific number; they were friendly and easy enough to reach but unfortunately the troubleshooting and updates they offered did not resolve my problem. Reliable cell service is important to me as a customer, and the primary reason I’m switching.

After nearly 10 years with Boost Mobile it looks like I will be looking for a new provider. The customer service has become an absolute joke and today was just the final straw. Today I received a new phone and during activation it notifies me that an error had occurred, attempted Boost's online chat to no avail due to their chat being offline, followed by calling the customer service number listed on their site which is disconnected. I had to call SPRINT in order to get a Boost Customer Service phone number!

Also, Boost will not accept return of a device bought based on their incorrect info. This last time, I contacted Boost because my internet service was interrupted. They told me it was because my Wifi hotspot device (a ZTE device) had an outdated SIM card, and that the device itself wasn't working well. They sold me a Coolpad Surf device over the phone.

I paid my bill (163.99) for Boost service on 2/26/20, which wasn’t due until 3/1/20. We decided to go to a new carrier with new phones and better service on 2/28/20. I called Boost to have the money refunded back to my account because I didn’t use their service. They told me No and there was nothing they could do. If I could give no stars I would!

Boost Mobile has by far the worst customer service with shifting from department to department by "accident" NOT! I purchased a phone. Didn't notice that it was a refurbished and received it defected. The Boost support said "it's used" like I should have expected it to not work right! They made me regret my purchase, I was asked to take it to Apple. Twice they said back to Boost Mobile. Twice. My calls were sent over to Boost Mobile's insurance co. that said too early & not even in the system yet! The 7 day guarantee is BOLOGNA. They refused to accept it back! I had to go to Discover card and dispute the charge!

Boost Mobile breaking the law. Advertises cell plans for example, $60.00 unlimited data 4GB LTE, unlimited text, unlimited calls and after the first 10 days of usage will send you a text telling you that “you are reaching the data limitations of 35gb”. Reaping customers of changing the advertised service and price. Shame on you Boost Mobile. Sad there is no government department controlling these criminals.

I am an involuntary Boost customer having been forced over by the Virgin Mobile/Sprint deal. Found out today that Boost is welching on my Apple iPhone/autopay pricing arrangement that I have had for years. So, I will be leaving Boost for T-Mobile. If it were possible, I would leave ZERO stars. Thanks for the great customer service Boost, not.

I was dropped on BoostMobile after VirginMobile stopped providing service. There is no way that you can contact ANYONE at this company to cancel and switch to a preferred provider. I want to take my phone and number to the new company plus a fund balance from Virgin, but it is impossible to get anywhere. They have NO CUSTOMER SERVICE! I have yet to here back from VirginMobile, my twenty year provider about any help.

Some of the phones are not worth getting. The data plans are wack. The data speed is reduced. When they say unlimited data some of the phones freezes up and you have to keep resetting them. The customer service is ok on some issues but don't know anything about the Legacy brand.

I have used Boost Mobile for years and there has never been a time when I was dissatisfied with the service, or the variety of phones you can shop for. My favorite part is the bill is always the same. No surprises, never any extra fees and you have a variety of payment methods. I have tried other services but the extra fees always creep in the bill. When boost says unlimited wireless you really Get unlimited wireless. No extra money.

Hello, I have had Boost for about 15 years. I had AT&T before that and it was a very bad experience, but, it was the only carrier that had that area, now that's not that case. I have found that Boosts covers almost anywhere in the United States. I've been in North and South Carolina (various areas) the Shenandoah area (Virginia) and Florida. Great Service everywhere I been, I travel quite a lot and find that the payment plan is superior and not a hassle at all. One text, one payment, even if it's early, they hold it until your bill is due. Wonderful. In my experience other companies take the monies apply it then hassle you for your payment when it's due. Not Boost. Just can't say enough, but I really like Boost Mobile.

Too much effort to maintain service. Didn't get full use of minutes purchased. Seemed like a good idea at the time, though regular phone is less hassle. If this isn't your primary phone, it might work you. Or if you're in between contracts, as a temporary thing.

When I had Boost mobile, I loved their prices on plans, unlimited data, etc. The only thing I did not like was coverage. This was years ago. I’m sure they have gotten better since partnering with Verizon.

Just not enough coverage for me. Always losing phone calls and the phone itself wasn't user friendly, will probably go back to AT&T better phones and more wider coverage.

The reason I like Boost is because they sometimes get service in areas where other providers fail to. Their prices are reasonable and service is better than a lot of other providers. The phones they sell are pretty good quality as well in comparison to other providers.

Boost is Great service for those on a budget, good quality service without the hassle of all the red tape. Recommend for those looking to save some money and still have great quality service on a budget with the same expectation of other carriers.

This company likes to tell you one thing that may surprise you and do it. I like this company and they are very good at what they do. They charge a fixed rate for telephone service. The quality of the sound is usually good.

When Boost Mobile was starting signal was bad. I was a cellular consultant and the plans were okay but customers service terrible. Boost Mobile uses the towers of Sprint so most times you move around to find bars and strength.

I had Boost Mobile throughout high school and it was honestly a worthwhile experience. The prepaid plan was dope and so was the regular plan when I moved up to it. Their marketing was top tier and I just loved everything about it at the time I had it.

The only complaint I have is the service itself. The reception was very bad, and there usually was dropped calls on a daily basis. The customer service representative was very nice and courteous in the kiosks. When Calling Customer service' toll free number, the representatives were rude and unprofessional.

More money saved. Boost keeps up with the latest trends. Customer service in the store is top notch. I have never had to complain about the quality of the service. If you need help either online or in the store, it's really great.

Have had Boost almost 10 years and no trouble with signal even while traveling to different states or travelling in car. Saved a ton of money on their various plans and totally satisfied with billing and customer service.

I tried their service, none of my text messages would come through so I cancel the service. Overall, price is good, phones are pricey. To each is own, it just wasn't the service for me. I don't know a lot of people who have their service.

My overall experience with Boost Mobile has been one to compete with as far as any mobile device provider, they offer great deals with the same great phones out in today’s industry. Coming from Sprint to boost mobile has been the easiest transition from contract to monthly because for one the carriers operate on the same network & secondly they are the most compatible fit for a person on a budget. I’d be lost without my amazing network boost mobile!

I like the store on Lewis and the one in Zion next to Currency Exchange. The other boost stores need to work on their customer service. And long waiting periods and their attitudes. I have had times when I have lost service for days with no response or refund due to the stores merging. I was very dissatisfied. That was in 2018. I think now they are hiring more professional and caring workers. With no wait time. That is why I prefer certain stores and avoid others like the Zion store by Piggly Wiggly poor service. My favorite stores are the store in Zion near Currency and also in Waukegan near liquor store.

I've been with Boost nearly 7 years now, and I've been happy with it until I travel. I do not do that much, but when I do I get a little frustrated when there is no service where I go. I am a little concerned what's going to happen to Boost when Dish gets a hold on them after the merger with T-Mobile. I guess we will all find out. I hope it improves their network coverage and I can rely on it when I travel outside my home area.

In 2013 left Verizon which I started with in 2004. Verizon the worst company in regards to fees and changing plans. 2013 I switched to Boost. The service has been great! Their prices have remained the same and added my wife to my account for extra savings with auto payments. Very pleased with Boost Mobile.

Very affordable with a somewhat decent service. I would highly recommend this company for individuals just starting out with wireless phone service. The company has pretty good customer service that are willing to help with your account and help save money.

I have gotten Boost service about a year ago from Walmart, iPhone 7, the phone is great but the service is horrible at times. I have a hard time picking up service, now I am wondering was it even worth purchasing a great phone for such horrible service. Very frustrating when you're trying to talk and the most of the conversation is, "Can you hear me?" It is 2020, there shouldn't be any reason for this. Scary to have this service if you were on a road trip.

Been a Boost customer almost 10 years, great value for price, reception area as good as Sprint and ATT even in rural areas in WV, and their customer service is phenomenal. Phone availability has improved and their insurance carrier was best I've ever dealt with.

The cost was great, inexpensive, however never could get customer service, they make it almost impossible to contact a person, even to pay the bill. It was such a headache I canceled even though I liked the rates, if it's not set up for autopay forget it, and then if they take more money and it's disputed, you're not getting it back.

I was a long time Virgin Mobile customer, when they recently moved all their clients to Boost Mobile. In the midst of the transition, I found another carrier I wanted to go with, and moved my phone number to them. I explained to every rep I spoke with at Boost I wanted to unlock my phone so I could make the move. After going through reps in person at a local store, on Twitter, the forums, on the phone, I finally reached a rep last week who understood I was a Virgin Mobile client and he said he spoke with a supervisor to put the order in, but it would take 3-5 business days. Seemed excessive, but whatever, as long as I could use my phone with a different carrier. This week, I called to ask how that was going and was told by another rep that the order was cancelled because "policies".

The main issue we had with Boost was the coverage. Although our home address was considered within their coverage area, the cell phones did not work well at all. My mother was ill and dying at the time and I missed pertinent texts and calls from my family. I'm sorry to say that as a result of those awful memories, I will not be able to recommend this company.

The phone was of good quality and the service was good. I really like that there is no contract. The phone worked really good in my area And it was not terribly expensive. It was of a reasonable cost. I would definitely do Boost Mobile again. Thanks.

I found that the employees aren't very knowledgeable about the phones or the services. At least the store employees by my house was that way. I had to go with Metro. They didn't have the phones readily available and the wait time was way too long.

Terrible phones, terrible customer service and they do nothing for their already customers. The phones are way outdated and they always have problems. Every phone I've ever bought from them I've had a problem with. Crap, crap and more crap is all they give you.

Great phone service. Reception is always good and the value cannot be beat by any other company. Do not be intimated by buying and using Boost prepaid mobile phone service. The variety of available phones are both numerous and priced fairly.

I tried Boost Mobile and at first it was good but after having it about a month all of a sudden my calls were not going through or if I was in the middle of a call it would drop. When I made a call I was not sure if it would go through or not. Most of the text messages that I had sent to friends and family they never received. When I had seen them they would ask me why I didn't respond to their text messages and I would tell them I never got any of them. They asked me who I was using for cell service and I told them Boost and they all said to me "that is why you are having problems because they are the worst out there". It was not my new phone I purchased from them because I always kept it fully charged and it never was damaged.

I have been a Boost customer for years now.. well over 10 years. I have not had any problems with Boost that they could not fix. And not only fix the problem, but they also have credited me up to $75.00 for the hassle. I had the unlimited plan for 50 a month with that included a grace period of 10 days or something from the day your bill was due to make payment. What they did not say your pay day will stay the same. Another time my data was messed up on my second phone on my plan, they actually paid my months bill that time.

Boost was great while I used. I especially loved that you can bring your own phone and at 45 dollars a month for unlimited everything it was a great value. I really have nothing but good things to say about this company. Even when I first purchased my phone and plan which was in hurry because I had lost my phone they gave me a a very decent phone for 50 buck. Eventually I ended up having 4 lines at 25 dollars each which was an even greater value. If ever I decided to go prepaid again boost is my choice.

I've had Boost for over 5 years. I have experienced no problems with the service and just got a great deal on a new phone. The phones available are exceptional to other plans I've recently explored for another family member and the Re-Boost option makes payment trouble free.

I would recommend this company because of the value but the service is great also. I am happy I didn't have to sign a multi year plan and I can't get surprisingly high bills if someone goes over their data. I recently switched to this company during the holidays when I got my son his 1st phone. I have a family of 4 plan. It is $100 a month with unlimited talk, text, and data. At that price, I was worried about having spotty service and/or slow data. But, since we've been with Boost we haven't had any issues. I've only seen my phone in 3g a few times for a couple minutes. All the other times I've had 4G. Another thing that is always important to me is the quality of the phone. I can say I'm happy with all 4 phones we purchased.

Virgin Mobile was my phone company. Now it's Boost. They have a nice choice of phones to choose from. Also they have many plans to pick from too. I like prepaid phone for the sole reason that you can't order stuff unless you have money on your account. Another good feature is same with games. These phones have everything the other big companies do. Best feature is when your month of prepaid is up they remind you to top up. What is good about this if it happens to be a tough week with bills or money flow you don't have to top up then. You can wait a week or more until you have cash to do it. Other companies just keep hitting you up and before you know it you owe 2oo hundred dollars for a phone that has been shut off because you couldn't afford it at the time. Prepaid is the way to go if you are not rich.

For someone on a budget this works fine, coverage excellent byop is ok, customer service better than others in the industry. This is also good for parents to get for their kids when they are mature enough.

Purchase and set up was fine. However, my home is in some kind of "pocket" where service is shoddy and after four days I took advantage of the one week return policy. Dialing 611 for help with this problem was like a nightmare maze. The options kept taking me around in circles... even the store technician, when I called for my account number, was frustrated with trying to get to a representative. He, too, kept returning to the main menu.

I was very satisfied with the Boost service and would get it again. Would still have it if my job wasn't paying for my phone. The service had some areas that the receipt iron dropped some, but you get that with all phone services. To sum it up Boost is an overall great phone service. Get one. You will not be disappointed.

The service from Boost was great to be. I could go online to pay my bill or If I was in the area, I could drop into the store and pick-up a card to reload my phone (Options). I had quality service at a good price and if I was late paying or adding minutes, at least I could still receive calls. I like..!

I feel Boost had great plans for a reliable price.. Unlimited everything for fifty dollars a month and family plans for over hundred dollars a month. I never lose services no matter where I am. I always have internet connection also..I love Boost Mobile!

I used Boost Mobile for a few years. The service was more than adequate for my area, plus the price was fair. I found the Sprint towers used by Boost Mobile had better coverage than my previous budget carrier. Eventually, I switched from Boost Mobile to Sprint. The cost/benefit of a premium carrier had become so reasonable, that it would’ve been silly to continue with the barely, less expensive carrier. Still, I found that Boost Mobile had offered a compelling cellular experience, and given the same circumstances, I wouldn’t hesitate to try their service again.

Great service. I love it here. I’ve been with this company since 2012. Was kinda skeptical at first but the service is good & my bill is cheap. I will continue to refer friends & family to this service. Great job Boost.

I bought 2 phones from Boost. The first one was $300, the second one was free, best price I ever paid for 2 phones, monthly bill was low, I gave one to my son, it got broke, then gave him mine, it got stolen and never was able to get returned, this is an honest and true story. After that I went back to using my phone from Verizon, I have a Galaxy 10e. I also had a samsung that I had purchased at a local Walmart store.

I was very disappointed. Went out of town to visit friends in Lake Tahoe and the next day my phone was not usable. It said my sim card was not recognized. I know Boost is Sprint and they supposedly have a great network Not....I also had my phone in roaming...Was not a good experience. I was done. When I went to cancel they offered to pay my monthly bill and I said, "No thanks. You guys are unreliable" and I switched to Verizon.

The company stands behind their service. I like their customers service staff. If it's a problem with your device they would walk you through it until it's solved. The only problem would be if the is damaged. They don't ship to P.O. BOX.

I've been with Boost for many years switching to them to save money probably over 5 years and my service is perfect in my area and the bill comes directly out of my account every month just like Sprint did. As far as the service and plan it's great although I will admit customer service is lacking. The only issues I've actually had have come from defective phones a few times over the years and trying to get a human on the phone for technical support can be quite challenging. Overall service is great and at $30 a month for unlimited talk, text, and 5gb of data is a good deal in my book. I use wifi when at home so never ran out of data.

Boost Mobile is a really good company. Their plans and devices are great. No real cap on data either. If you go over 26 GB in a month you will be throttled back in higher demand times, but I have yet to experience that.

Boost Mobile has been my phone carrier for a few decades. It was the only one that got reception at our home by the ocean where we were surrounded by hills (in San Pedro, California). I switched to a different phone carrier for a few months because I thought it would be cool that I and my family members on my plan would get free phones for doing so but after three months I switched right back to Boost for many reasons. Even though we live in the desert now where we aren't surrounded by hills, the phone reception we get from Boost is far better than the other phone company. Not only that, the pricing plans are less costly and Boost has customer service that exceeds my expectations.

Using a Boost prepaid cellphone came in handy after we lost one phone and another one got damaged. It felt like renting a car. The usability was decent - coverage, features, call clarity - all good. It feels good to know you can always get a phone or a second phone as needed - short or long-term. When we travel to Canada next time I want to look into using prepaid to avoid hidden or surprise costs - and to alleviate the worry of losing a phone when traveling.

I have been with Boost for nearly a decade. I have had very few issues with the service. The website is easy to navigate. The call center is difficult to navigate because of the language barrier with the customer service agents. I would recommend the service to others.

Boost mobile network sucks. You don’t even get service with the unlimited plan. I left boost for Metro PCS. Best decision I made. Then the customer service people are very rude. I was so happy when I actually got away from this company.

Boost is the best service of all the other services I had. I live in a rural area and the service is good not only the service but the plans. I just switched to a family plan. 3 line for $100 a month with 30 gigs of hotspot for each line.

I enjoyed Boost Mobile when I was using them. The Pricing and Service you get with Boost Mobile are very competitive in the wireless market. I would return back to them if I wasn't getting a better deal through my business plan with another wireless carrier.

I used a prepaid phone from Boost for a good while before I could get an iPhone. I was very happy with the ease of using it and the cost of maintaining my minutes. I would still have it if my kids hadn't teased me into getting my first iPhone.. Let me tell you... Boost was way cheaper...

The phone was very good in rural areas. The signal was strong and the calls were clear. The only thing that was a bust is that the variety of products were off brand and getting the newest phones was not available.

I was a customer with one of the major provider and was being charged outrageous fees and taxes. My daughter had Boost, my tax preparer had Boost, so I decided why not give it a try. Boost prepaid plan made the selection easier for me to chose. Everything is included in the plan, that you select.

Very affordable and reliable. I like the fact that you can pay one day at a time for when times are hard. My experience best value overall. The network is also reliable. I've used them every time I haven't had a stable phone number.

Liked service received from Boost but it was a hassle paying bill every month online. Didn’t want to store credit card information on site, so had to log in every month to pay. Site was not easy to navigate and often had to enter payment information more than once to get it done.

They love giving Faults advertisements. Metro by T-Mobile is Far Better than these Scammers. I'm going back to Metro as soon as I get paid. Internet Service for Boost Mobile is a joke. It cuts me off every 5 ten minutes and the same with my boyfriend. He's fed up too. We were ripped off by boost before December 25, 2019. Thanks for scamming us with stupid LG boost Mobile devices. I hope someone charges Boost Mobile for Scamming consumers for lies and Manipulation. They love bad mouthing Metro by T-Mobile claiming that they are better than metro. Grow up Boost. Your services SUCK the Big One. I'm done and my boyfriend is done. ** Boost. We going back to Metro at least I am. Boost Mobile the ripoff store!!!

By far Boost Mobile is THE worst cell service on the market. Text messages dont send EVER even when you have full LTE service, customer service is horrible and does not refund money for service th that dosent work. They secretly throttle your data down to speeds that most cell providers were using in 2003, it's absolutely the worst cell phone provider in our market.

I've been with Boost for almost 10yrs now.. Pretty reliable service and decent phones.. I do think they should offer better phone deals to longtime customers. New customers can get 179.00 phone for free but I have to pay full price. :(

Boost has made a lasting impression on me as a company with lasting power. They possess an alternative appeal that is usually not found in companies in this industry. Boost has the potential to make a huge difference in the mobile phone market. Focusing on offering competitive rates will make this company a front-runner in the industry.

I have had Boost for over 3 years and had to have my phone replaced 3 times already. They were very nice and helpful about it but sometimes the phones are not the greatest when getting a pre paid plan. Other than that the service has been fine, the customer service has been fine and I haven't had any other issues that they haven't been able to fix. So far I am happy and will continue to use boost as my pre paid phone carrier.

I love Boost mobile. I never have a problem. It's very affordable for me. It's in my budget. Love the family plans to where I don't have to pay separate bills for each phone. I would definitely recommend to family and friends.

I’ve been with Boost for many many years and never been happier. At least when the phone companies use to add weird charges and saying you were going over data rates and other things to sky rocket the bill from a normal amount to 1000 Boost are okay on the customer service. And getting things hooked and switched are sometimes difficult but I WOULD NOT CHANGE MY COMPANY FOR NO DEAL ON THE PLANET????

Boost was the provider we used. The service was superb, the creativity in deciding a solution was excellent. The challenge to only deal in cash and no means of paying the bill remotely made Boost an unacceptable choice for the future.

I have a brand new Android phone Samsung so the charging port is larger. It came with a quick charge setup which I don't have. It's in storage so I'm staying in a Best Western and they're close by so I go in there to buy one and I tell him specifically what I want and it's got to be the quick charge. He gave me a piece of crap which I only find out is a piece of crap when I get home and plug it in. It's $18 and change and I didn't even realize no receipt. Huh. So it's not a quick charge. It's a piece of crap. It burns really hot when you plug it in and takes forever to charge. My guess is these cost a dollar or less wholesale and no receipt. I call him up to question him about it and I get it completely negative response and he hangs up on me. Buyer beware. You going to a place and they speak Arabic or some Islamic tone they treat you like scum like you were moron and they rip you off. Buyer beware.

I used Boost Mobile some years ago as a prepaid carrier and I find them to be very reliable source of the plans they had were. Different and I think I had like a unlimited talk and text plan for like $50 a month and it worked out well with me. They had a a promotion, where is they will give you $5 off each month. If you paid your bill on time and it worked out fine for me. I actually got it down to where my bill was like $35 a month. I think it was a pretty good offer. As far as prepaid service. I would recommend Boost Mobile to anyone that was interested in prepaid and that is my thoughts on prepaid service.

My main thing is the affordable price. I don't get my calls dropped and the reception is very clear. I'm not stuck with a contract and I would definitely recommend this service to anyone. I actually have two phones.

I been with Boost for years. I love it. I never had problems. When you can't pay your bill you still can receive calls and texts. Internet is fast. Try it for yourself. Get a nice phone. I highly recommend it.

Had a great phone and service and people who helped me were always friendly and helpful. I don’t know what else to say. Had mine for a long time. I would like to have another one. My brother loves his and he was the one who got me one.

Boost prepaid is better to save money. We can make lot of calls and also the internet. It's better to use postpaid also. I am working in the shop. Lot of customers buying boost prepaid vouchers. Sometimes they giving discounts for sim.

I've been w/ Boost on a prepaid basis for over 7 yrs. Up until 1 yr ago I was very unhappy w/ them & wanted to change carriers but it was all so confusing. I'm actually glad I didn't because their customer service has improved as has their "unlimited data, text & call" services, which before were not quite unlimited. The only issue I have that prevents a 5 on the scale is the internet reach isn't as far as I would like. Example; when I go to a remote suburban area, the service is very spotty. Other than that, I have been very happy to stay w/ them.

I signed up for Boost about four years ago. I pay $25.00 a month and the amount has never changed. The price includes unlimited texting and more data that I am ever able to use. I have never had a contract because a contract is not required. I pay via auto pay which is very convenient. For five dollars a month extra, I get to talk to Canada and Mexico. When in Mexico, my phone goes automatically to roaming mode. The service kicks in as soon as I arrive at the Mexican border. My friends and family members pay much more than I do. It’s a wonderful service and the price is certainly right. I have never had a single problem with Boost.

It is really cost convenient and I love the different phones you can buy. My family loves Boost as well and you can use it in other states. We have been using Boost over 20 years and counting, I just wish the minutes could rollover.