Boost Mobile Reviews

I switched from Metro PCS to Boost back in October. I recommend NO ONE switch to this ancient service. Stay with your carrier!!! I have voiced my concerns and complaints to customer service, for months after troubleshooting, reprogramming phone, having towers checked in my area. The end result is...CALL DROP, NO INTERNET SERVICE (very weak signal), CANNOT RECEIVE ANY PICTURES OR MMS WHILE ON THE PHONE, (if you're lucky to get a signal) cannot use internet while making a call. Overall...what Boost Mobile is advertising are complete lies. The signal is so weak, I regret every day that I switched from Metro. I will be going back as I said, and to whomever is reading this. DO NOT SWITCH TO BOOST. Find another provider or stay with your current carrier.

This is by far, the worst cellphone company on the market today. I’ve had my service switched to Boost from Cricket a couple of weeks ago and it’s been pure hell ever since. It only works if you’re sitting under a Sprint tower. I try and make a call and I get a message, welcome to Verizon Wireless to complete this call you will have to purchase a calling card. I’ve contacted tech support with no help. They claim it must be my phone. Of course they are going to say that. Funny I didn’t have any problems with Cricket I told them. Stay far away from this company.

I am a seven year loyal Boost Mobile customer. I have their unlimited data plan and have been quite satisfied with them for many years. Just this past month, however, their service has become beyond sketchy. I have a Galaxy S5 phone. Recently, no matter where in the service I am I have no service. I constantly have to restart my phone or turn airplane mode on then off to attempt to reconnect service which then only lasts a few seconds to a few minutes. I'd say that 80% of the time I have no service now, in areas I've always had service before. It's getting beyond discouraging.

Getting switched over to Boost Mobile was the worse thing I could have ever done. I have had nothing but problems with the service and phone starting the first week I got it. It's gotten worse over the past few months. It now doesn't let me get on the internet. It doesn't even load the home page. All it does it either keeps loading or gives me an error and tells me to check my connectivity. I get the unlimited data plan so my connection shouldn’t run this slow for it to tell me it can't load a webpage cause it took too long to load. I have "4g" where I am at so I "shouldn't" have any problems. I called Boost Mobile and I also got on the Boost app and contacted someone about the issue I am having.

BOOST REFUSES TO HELP. I made a purchase last night and attempted to cancel the order this morning before it was shipped out. I called in once to cancel the order and again to confirm the cancellation because I had a feeling it was not actually being canceled. I got a case number and was told it was a cancellation number. I asked for an email verifying the cancellation and was denied. Two hours later I got an email with a FedEx tracking number confirming the product was never cancelled, as I figured. I called back two times and it was like a bad Monty Python sketch full of circular conversation with a person trained to evade questions and offer zero explanation and lie to get out of the call.

I am in a financial bind until Wednesday. I called Boost and the representative was awesome. I have to switch to the daily plan for a couple of days. I was a couple dollars short and she covered it for me. Thanks Boost and the representative for your understanding and great service.

So I have been a Boost customer for a little over a year now and it is crap. My phone broke so it had been off for two weeks until I could get a new one. When I did I called Boost Mobile to activate it because it was being difficult online. After two hours on the phone with reps who don't listen to what you're saying I demanded a manager. I had to demand the manager from one of the reps four times before he would let me speak with her. She did get on the phone and fixed my issue though.

I switched from Metro, somehow I made an advanced payment. I talked to customer service. I was told this could take 7 days. It only took seconds to take my money. I’m very unhappy with the service. Never get over two bars reception. If it takes that long I will be taking my business elsewhere. I made a mistake switching. Avoid this company!!!

Ten years of experience is a validation of my customer experience with Sprint/Boost Mobile. This company to keep value and integrity in products and services is substandard. As many leave as unsatisfied customers Boost continues to shun their deficiencies in products and proficient connectivity. Finding that the ill willed department managers are following decisive marketing scripts, and scams to unbeknown consumers. Product promotions are used to swap out current plans for more expensive products. Consumers are not credited for defective services and forced to adhere to plans without related information of the customer's plan or customer value status. This is where we as consumers can stop a company from profiting while ripping off loyal customers. Equipment sold by Boost Mobile is through ZTE - one of the world's worst products with spy capacities within the equipment.

I just became a Boost customer last month. And I am NOT happy with the service for one. I called customer service yesterday because my internet was running very slowly. The man who assisted me changed my number without my authorization. Now a number that I have had for years could be completely gone. There has to be rules or something. Because it was done without my permission by their customer service. I need answers and I am very disappointed.

I recently switched to Boost and it was A MASSIVELY HUGE MISTAKE!!! These people are the scum of the earth! They are dishonest, deceptive, and thieves! Before I switched to Boost I informed the salesperson of what my needs and wants were. Explained my reason and the importance of them. I did this several times. I told her it is a must for them as well as their phones to have actual wifi calling because no cell service and I mean none picks up at my house. I have to make calls and text and also receive them via wifi calling. And I know this through trial and error that it is the absolute 150% only way to do so. I told her I have 5 kids. I am a single mom and my oldest just started driving so it is an absolute must to have a phone that works.

Boost Mobile free when you switch phones are absolutely horrible. Paid insurance on it and stopped paying for insurance shortly after. When it's time to upgrade the prices become even more outlandish. Their phones are not worth their prices. And way too easy for scammers to hack. Bring your own phone is the best. Have a lot of dropped calls, phone freezes, and now blackouts. Refurbished phones shouldn't be sold as new ones.

I have fairly decent credit, choose to go with Boost because the no contract (divorce). Well fast forward 3 years. I'm still with Boost, have been getting countless emails and text from Boost Mobile about their BoostUp! Program. Over a 12 month period if you don't miss a payment they offer phone "financing". I applied for their BoostUp! Program, only to be told that I owe a balance to Sprint Mobile (Former Cell Provider). I knew I didn't have a balance with Sprint, but still called to verify that I have a zero balance with Sprint.

I’ve been with Boost for over 5 years. They have changed the online feature so you can no longer view incoming calls. It only shows outgoing calls. This is irritating as I need important numbers but can’t view them. When I called the representatives tell me different things. One said he could view my calls, another said they can’t show me incoming calls at all. They lowered my bill saying I have been a loyal customer but didn’t mention my internet would be slowed down when they reduced my bill. Looking for a new phone company.

I have been a Boost mobile customer for 5 years and loyalty does not count for nothing with this company. Watch them. Because they advertise 4 lines for a 100 per month if you transfer your service from another carrier. But if I want 4 lines I have to pay 130. Their customer service sucks. They lie about their finance program for phones. They are sorry. I have problems with the service 50% of the time. The main problem is dialing out. Sometimes the calls will not go thru.

Bought my first phone from Boost Samsung S2, had and it was working fine but missing a feature, cannot remember which one. Was notified by them that the cell phone towers were being updated and S2 would no longer work right with their updates. Purchased an S6. Hate call waiting feature. Went through the steps to disable it and the page with the On/Off features was missing. Boost said to contact Samsung, they said it is a provider problem, never got anywhere with either. Stuck with aggravating call waiting.

I bought a ZTE phone from Boost Mobile. First off their Network service sucks in Omaha Nebraska. I live a quarter mile away from the store that I bought my phone from and I don't have service inside my apartment. I have to go outside in freezing cold and snow to use it and it doesn't work where my work is at and spotty all around Omaha and Council Bluffs Iowa.

I switched to Boost Mobile in June after experiencing a billing problem with Metro PCS that I was unable to resolve. Their customer service sucks, but their cell performance is superior, until you have an issue. Now to Boost, new phone Galaxy Perk 7, $25 setup, Same $50/mo unlimited all... except all has not worked since I switched. Emails don't load/send, VM do not post, or show, but when they do are inaccessible, internet access spotty, missed calls... Suffice to say excuses about upgrading towers & service in my area since I joined do not cut it. Got 2 months free (2 separate complaints) service, after hours spent on phone trying to resolve issues. Does not make up for missed work opportunities & clients lost due to my lack of response. I will be switching carriers, but not before launching a claim against Boost for lost income due to lack of service performance. I will say their service operators do try to fix issues that are basically beyond their control.

My LG Volt 2 (LS751) came up service disabled. Yes, I have had this phone about 2 years... After contacting CS, (after the 15 min it took me to get thru the prompts) and troubleshooting with the code they gave me, I got connected with another who did the same thing. (I could almost understand what was being said, have only once called CS and talked to someone who spoke fluent American English), and then a guy came on and said they were sending a new sim card overnight express. They did. I called back and did as instructed, Still service disabled. Said my phone was dead or had something go wrong to where it wouldn't receive a signal.

I had been with Boost Mobile for 4 years. My daughter and I had a great plan and not bad service in California but the minute we moved to Montana hardly any service and no data. Still paid the 60 dollars just to have a phone so I could find work. But I would not get the calls just the voicemails. I finally decided to go somewhere else. I asked for prorate refund and they refused to give me a refund. This company sucks in customer service. I recommend NOT going to them for cell phone usage.

My son has a Boost cell phone was hacked. Got another cell phone from them. Brand NEW they said. His number came up with a whole different person’s name anytime he called me. PLUS...cellphone calls and texts were NEVER delivered to me or his other associates! On top of that...when he went to complain about this...Boost website directed him to another website that doesn't exist! Something shady going on with this company. And I am going to have the proper authorities investigate this sham! Got that right!

I called to pay my phone bill, after I made the payment I realized I overpaid. I called Boost Mobile and spoke with Ben. Ben told me I would have to wait ten business days to get my refund. When I asked why he only said, "That's our policy." Well the next day Boost Mobile took another 87.00 off my debit card. I called again and spoke with a supervisor who was just as Dumb as his employees. Of course he transfers me to another department. Which in turn is no smarter. Why do they have the right to take your money and make you wait to get it back when the issue first started with their untrained employees who don't know the difference between a refund and a debit. My whole family is DONE WITH BOOST MOBILE!

I have been with Boost since 2009 except for 2 months I had switched to Metro PCS. In July I called to change my card info and make a payment. I asked the representative to take me off of auto pay because I have been on auto pay since I started service back up, after a minute or two he comes back and tells me it has been removed. According to their records I went back into my acct to put auto pay back on, no other transactions were made, just auto pay was added. I didn't do that and what would be my point if I made sure it was off before I got off phone. I know I wasn't gonna be able to afford auto pay the next month. I contacted FCC and they told me the same thing. This is ridiculous. Why would I set myself up like that but how can you argued if that is what they are saying. Now I'm more in debt because I have $100 in overdraw fees. Who does that?

I can’t believe that Boost doesn’t have a universal 5 star rating. They are the lowest cost cell/data I’ve found anywhere and the plans are totally flexible. I was able to suspend for two months when I was out of the country, it took maybe 5 minutes on the phone to set that up. Good luck doing that with AT&T. I have had perfect service in Florida, Washington DC, rural Pennsylvania, Buffalo/Syracuse NY, and Chicago. My plan is the $35 re-boost with growing data. With autopay you get $5 a month off as well as a growing data amount that goes up to 5GB with no extra cost. It’s been great and I’ll stay with Boost until I’m dead and decomposing I go soft, fertile earth.

I guess you don't know what you have until you change it. Before Boost Mobile I was with Metro PCS, at least when I changed from Metro to Boost they had refunded me my complete monies without questions asked. Their customer service was courteous. They would fix any issues on the cell phones, were fairly easy to reach not so many runarounds like Boost Mobile. I paid for two Cell phones with 8gigs only to get slow service. No internet, the hotspot doesn't work on my daughter's tablet. A huge disappointment. The picture texts changes the picture and sends out the wrong one.

Ported to Boost Mobile through Traverse City store Michigan, representative was unable to start the set up of our new account with using our address and needed an alternative address to begin. After over an hour later and leaving the store returned home to find out NO service at our residence. Called the store back and explained situation the rep located where I was calling from and was told if I go a few miles in either direction I would be out of the roaming area and sales are final with no returns and hung up.

1st of all I'd like to be able to understand when the customer service person speaks to me... It would be most helpful if they could hire ENGLISH SPEAKING AMERICANS!!! I have been trying for the past two weeks to get this phone unlock from BOOST carrier so I CAN transfer elsewhere!!! They 1st told me I had to wait until Oct.27, 2018 for the full year. I Purchased this cell from them for OVER $200 and now it's a paperweight!!!

After having my service over a year and replacing my phone due to cracked screen, I went to another carrier for better service. They refuse to unlock phone saying the phone itself (replaced) had not been active a year even though my account was active over a year. BAD BAD CUSTOMER SERVICE.

I purchased a LG Tribute, with insurance, for a friend. After 6 months the phone stopped charging. Boost insurance referred us to LG for manufacturer's warranty to help because the device is under a year old. What is the point of paying for insurance if Boost does not help you resolve the issue on the newer device? It leaves the customer (like me) paying for a phone monthly, losing a phone for TWO WEEKS at least, and no help from the company (like a loaner phone) that you pay for the insurance through! Who wants to pay a month for phone service and only have their phone for half the month!! Boost doesn't care to resolve the issue! They just want you to get the phone so they can get their money and refer you to the runaround when you have an issue with the device! Worst customer service I have seen in years! Stay away from Boost!

They lie and scam. They intentionally limit your data well behind the 3g limit if you actually use it. My download speed is .05 mbps which is nothing, yet I show full 4g LTE bars! They lie and scam us. Been with them for years, but enough is enough, I'm switching providers asap!!! Literally scam us on our data. Unlimited my **! AND I UNDERSTAND THAT MOST UNLIMITED PLANS CUT YOU TO 3G (4 mbps) after you use too much. But they don't do that, they just cut you off! Just paid my bill and can't even use Youtube! I AM DONE BEING TAKEN ADVANTAGE OF, DO NOT USE BOOST MOBILE, TRUST ME!!!

Let me first say that like most on this site I have been with Boost Mobile for several years. And for the most part I enjoyed my time as a customer. Up until recently I went for a new plan the 2 line family plan. Now not only did the Salesman at the Boost store sell me the wrong phone (which I told him was ok because I know retail can be a pain) but he also lied about the phone plan.

About a month and a half ago I started having data connectivity issues. I contacted customer support after 2 days of trying to find solutions online via wifi. From there I got the runaround. They were always friendly enough. Just never fixed the issue. They credited me for 4 days of service and told me that was more than fair. Told me the issue was fixed...when it wasn't. Then they referred me to Motorola where they told me that they'll replace the phone but either wanted me to pay $35 or put up a deposit of $150. When I told them I couldn't afford it Motorola sent me back to Boost and told me they can replace it. So I went to the Boost store nearest me who told me they can't replace it if it's outside of 14 days. I've wasted time, gas, and money not to mention mental stability. They make me want to pull my hair out. So now here I am a month and a half later and still no service, and still no refund. If you're reading this and are thinking about getting Boost DO NOT!

My previous cell phone broke and I had 10 minutes to buy a no contract phone. Ran into Walmart and grab the first thing I saw which was a phone that came with Boost Mobile. I have never in 49 years of life made a worse decision than getting this cell phone service. I am a Rideshare driver with Uber and Lyft and boost mobile networks always crash to the tune of causing me to lose 32 hours of driving time! 32 hours in one month. I am filing federal complaints and I want them to reimburse me every penny I've lost for those 32 hours of driving. I have over 300 screenshots different times different days with the error messages: NETWORK ERROR or NO INTERNET CONNECTION!!! Without a phone I cannot work. If anybody wants to get together to file a Class Action Lawsuit for lost wages let me know!! I AM DEAD SERIOUS.

Well I have been with Boost Mobile for a while and now I'm not with them anymore. I paid $107 every month on time. I had insurance on my phone. When my phone broke I called them and told them made a insurance claim. I just had to go somewhere else because they wouldn't help me. Just tell I didn't have insurance on my phone. So can anybody tell me where my phone went to. I went without a phone for two months and but I paid my bill so I'm just saying I will never ever go back to Boost Mobile ever again. They are the worst phone company ever.

Bought LG K30 at Boost online. The phone is defective - when you text a photo to someone they received a different photo from your files. It's been only 6 days I have it. Customer service ask higher management if I could return or exchange. Management decided I can't return because it's been 10 days from FedEx shipment. All I can do is to sent it to LG company to repair it. I won't buy anymore on Boost online (even it's discounted). Too much headaches. I be planning to switch to a new carrier. Maybe a little expensive... but it's what we pay for is what we get.

First off I would like to say that I have used Boost Mobile service for about 5 years and never once had an issue or problem. I have been trying to unlock my sim to switch to a new carrier (which I didnt really want to do) for almost 2 weeks now and for whatever reason no one that I've dealt with seems to have a clue how to do it. First I went to my local Boost Mobile store here in Waco TX and the guy said that I absolutely could not unlock my device to switch carriers. So I call the customer service number and the lady tells me it will take 24-48 hrs and I should get a text.

Boost Mobile has some good cheap monthly plans but could do a lot better with phone selection. When they do offer an okay phone it seems to always be sold out. Don't understand why they can't offer at least a few more options to choose from.

Boost has an unlimited plan promotion for $50.00 a month if you bring a Verizon phone unlocked, activate it, pay the first month for $50.00 and then after one month they will credit your account $50.00. Well the month is over and they will not give us the $50.00 credit. They are saying the phone is either a Boost or Sprint phone so we are not entitled to the promotion. I have the IMEI number which shows it is a Verizon phone. They lie. It is all a SCAM.

I have been a Boost Mobile customer for 8 years. I have paid my bill on time all these 8 years. The first time I needed them, their customer service hung up on me several times and I was told different things from different reps. They barely speak English. I requested them to unlock my iPhone 5s, but they did not because they said the phone has to be active in their network for at least 365 days... Well... it was for 4 years, but I disconnected it to upgrade to an iPhone 8 also purchased directly from them. I was never told the iphone had to still be in account to unlock the phone! It does not cost you anything to unlock the phone. It is not like I had the phone for 3 months... I kept that phone active for 4 years with boost mobile only. So if you need them, you cannot count on them because they will not even open an exception for someone who never asked for nothing and has been a loyal customer for many years.

Hi. Boost Mobile lies and extorts. 4G nationwide is a lie and I have video to prove it. Drive through 4 states FL, AL, MS and Louisiana over 300 miles of interstate ten... Customer service lies. Misrepresents itself and continues to allow harassment and neglect. I program and know how to do a few things... Gave the NOCC specific IP info. Traceroutes years ago. Still not a thing has been done. And if you Boost Mobile AKA Sprint cannot send an email to your customers then you should not have a licenses to communicate in the U.S.A. FCC GOT A COPY OF THIS ALSO! Detailed info on their network proves they can not do what they say they can do... Privacy rights and damages to property abound in this network Sprint AKA BOOST MOBILE... Loss of productivity I have recorded and notated in the 100s of hours as of today's load of lies. This is from a program that used to load PCs before email on a cassette tape.

I paid for my 50 dollar unlimited plan 9/29/2018. Been with Boost for almost 5 years. Always paid every month on time. Unfortunately some things came up and I got a new phone, service and number 10/8/2018. I called to cancel my account and see if I could get a prorated refund since I was not using the full 30 days unlimited service. I was told by Boost Mobile account affairs representative and her supervisor Rainy that I would not be able to recuperate any of my funds since I talked on the phone for at least 15 minutes. Which is nowhere stated to the customers when they pay for the Boost Mobile no contract unlimited prepaid plans. They cannot give me any answers on why this is not explained and they have no regards for customer satisfaction even if they are outstanding customers.

0 stars! If the button would allow it I would rate it a -100! I have never dealt with the level of unprofessionalism that I have experienced at this location in my 35 years of life. On August 27th my husband & I ported our lines over from another company. The process can take additional time (I understand that I worked for a cellular company myself) but after a few hrs we realized something was wrong. The gentleman who handled our phones (who is no longer employed with the company, wonder why) was new, in training (2 of the 3 staff members were that day).

I purchased two phones online from Boost Mobile. They had an online discount which was fall 2018 and you would get 20% off of the phones so I place the order for the phones. Everything went fine. I get a email from FedEx telling me that my order will be shipped to my home on a certain date. I wait for that order to come. I it never shows up. I then receive another email from FedEx to let me know that the driver could not locate my address. It turns out that Boost Mobile put the incorrect address on the package. So now FedEx send me an email letting me now that they have returned my package to Boost Mobile.

This company has no value for its customers, also outsourced customer service adds to further communication hurdles. After waiting a couple weeks the preowned S7 came off back order. Before pulling the trigger I spoke with a sales rep to make sure the promotion for $50 of account credit was still available. The sales rep informed me that it was available through 10/1/2018 if I jumped through a couple of hoops. So; 1. I ordered the preowned phone online, 2. I activated the phone online, and 3. I paid my first 2 months of service.

I went to North Carolina and my phone would only get internet if I could use wifi and I could not get calls. I added my daughter on to my plan. Went the week before and asked what I needed to do to. Was NOT told I needed to pay $35 for a sim card for my daughter's iPhone until then. I just LOVE how these places don't give you all the info you need... real slick!! Now I have people telling me when they call me they get a message saying the phone is disconnected!!

The short of it Boost sold me a Sprint phone that wasn't able to connect Hotspot and Boost will NOT send a replacement phone without doing so through their insurance company which makes you go without a phone for 7-10 days even when it is clearly a quality control issue from Boost. Their customer service department also will outright lie to you. They will tell you they are transferring to a supervisor and send you to a completely different company altogether. They still don't care after filing a complaint with the BBB...

My phone started messing up and the owner of this location looked at it and said it was the battery but also claimed it would take two weeks to get one in. He then stated we qualified for an upgrade on my phone. He only showed my husband two phones for the upgrade. I could not go without a phone so buying a new one was the only choice. It was only later after we bought the phone did we find out the phone was not an upgrade but it was actually three years older than my old phone was. He also erased all my information that was on my phone. I contacted Boost the same day and I still have not got it resolved. They do not seem to care that this owner is ripping customers off. I now have to go to other consumer agencies to try to get this resolved and until it is I'm stuck with a really bad phone that I depend on for health reasons.

I purchased a refurbished Samsung Galaxy S8+. All reviews on the Boost site were, 5 star raves. I paid $400, which was an incredible price. The phone arrived with two cracks on the screen and one on the back. I contacted customer service. Long story short, I spent many hours over the first week, trying to return the defective device, and talked to dozens of untrained, disinterested CSRs. I eventually received a return label, and the promise of an exchange device. Two weeks later I contacted customer service, and was informed that my choices were, A) have the defective phone shipped back to me, Or B) receive a refund. They refused to exchange. I chose the refund, and absolutely WILL NOT EVER be a Boost customer.

So I got sold a locked iPhone over the internet. The phone was locked to Boost said the rep on the phone. I am a Metro PCS customer with two lines, one for me and my brother. To try to make the best out of the iPhone, I went to Boost so that I can port both our numbers from metro to boost. The rep told me while I can use Boost service on that iPhone, my brother cannot use Boost on the same phone he used Metro PCS. Which was BS because he didn’t buy his phone from Metro PCS. He didn’t even buy it from a carrier, he got it from Amazon **. It was 110% UNLOCKED. FREE.

It doesn't matter if I have the $30.00 plan or the $50.00 plan, the service SUCKS. I go to Boost Mobile on E 4th St Bethlehem, PA. The young man that works there, looks like he's always in a bad mood, so young and so miserable. I think he hates his job, but he won't quit because his bad attitude and bad energy, nobody wants to hire him.

To write this rev I got to take my borrowed phone in my car to find wifi because Bright Star and Boost Mobile don't care about replacing my phone. They insurance is a peace of mind. It's is ripping my world apart and I put my trust into them. I must be a big fool. I really hope nobody goes through this because Boost Mobile don't care.

I cannot wait to switch back to Cricket. Boost have the worst service in life. On top of that they don’t offer extensions especially for customers who been with the company for years. Customer service is horrible including the so called managers when you do call and complain. I can’t see how and why Boost are still in business. I regret ever switching over to them. Waste of money!!!

Horrible service! I pay before my bill is due and my service never works! Called to see if they could compensate me for all the days my phone would not work properly and even the supervisor did nothing! Going back to Cricket!!!

First, my service is fine, billing fine, deal fine. However, if you chose to shop you should not ask for any type of added service. (No next day air, shipping to another location other than a PO Box.) I have purchased online 4 times with them. my first 2 purchases were fine, basic transaction that shipped to my PO Box with the same billing address. The 3rd time I took them up on a Pre used phone, It didn't last 10 days. I called, it took about 10 prompts to find a human. I spoke to a polite gal in the Philippines whom put me on hold about 6 times.

I’ve been with Boost for 5-6 years. So back in April they offer me to buy a phone and pay it monthly which was great because mine's that’s 3 yrs old has been acting up. I never received the phone and was reimbursed the down payment. It’s been 5 months and they are still charging me for a phone I don’t have. I’ve called about the issue so many times and they keep giving me a runaround or even hang up. Now they telling me to report it stolen. Why would I do that if I was reimbursed. I think my final solution is a lawsuit.

I previously went through Metro PCS and was having service issues fairly often, so I figured I would try going through Boost. Horrible mistake. From the very first second I started using their service it was just utterly disappointing. I have their best plan even, and 100% of my service - whether loading webpages, using apps, games, whatever - is just pathetically slow literally 24/7. Simple Google pages take minutes to load, let alone loading videos or installing apps. Will definitely be switching service providers as soon as I possibly can.

After a few months of nothing but excellent service, things turned BAD. A week goes by and I have trouble with the signal every day. Then next week I barely get a phone call. People start writing to me on apps that I'm unreachable. I contact CS and after their diagnose, I'm told to wait 72 hrs for their team to verify network. Nothing happened. One week passed, two, three well two months later they have no idea what's wrong. They concluded my phone is broken and I need another. Ha!!! But I drive 20 miles out of town and magic! I have calls and texts!! Guess I just have to move next town! WOULD STAY AWAY IF YOU CAN.

I have been having problems receiving calls on my phone. Took it to the local store. Customer service tech scrolled up and down then says it is fixed. On way home I had 2 different callers to call. Neither of them even showed up as missed calls. Horrible customer service!

Customer Service sucks! Called about an issue for 2 weeks straight and it wasn't resolved. Ordered a new phone and PAID for the order to be expedited the next day, then the phone I purchased comes 4 days after that. Very inconsiderate and inconsistent. Boost do better??? I'm considering a new phone carrier too???? Thanks for a lot of nothing that was prolonged for 2 weeks.

So I went ahead and switched carriers to Boost Mobile thinking that they would be better than what it was 10yrs ago. Heck no!!! These guys are still the worst carriers out there and don't understand how the hell these people are still in business! I wish I can get money back consider I had got 4 phones for my kids and wife and no change. I am going back to my original carriers. GET WITH THE PROGRAM BOOST MOBILE.

I have years of experience selling cell phones. I have retail and 'Customer Care' experience, and it was because of my work experience, that things turned out fairly well for me. I must also add that I have been with Boost Mobile for about a year, and I pay my bill on time. Yesterday 8/31/2018 I went into 2 Boost Mobile stores. The first store I went into was 195 Shaw Ave, Clovis CA 93612. When I walked in, the store was empty. After yelling and waiting for about 3 minutes, a young man came out. I explained to the man that I was interested in getting a newer phone. I told him I had been with the company for about a year and I asked what my options were.

I have been a loyal customer for years. Always paid on time. Recently I lost my Brother after weeks of being in a coma and fighting. My payments are due on the 14th. I have automatic payment but due to the situation I had to use money from the card I use for payment by accident, I realized it and made the payment on the 14th, they counted it as late because they count the 13th at midnight the due date. I work using my phone so I need to upgrade for more storage space. So I am not eligible for an upgrade because of I paid my bill on the date it’s due which is the -4th and not a day earlier which is the 13th at midnight.

I was looking over my bank statements because it's something that I tend to do monthly and I noticed two $20 charges from Boost. I called them they said they didn’t do it and I looked on my account. There’s no record of it but the money is being sent to the same place my phone bill is.

We went to pay our bill to the owner of Boost Mobile at 3706 Ringgold Rd. Chattanooga, TN. When I gave a MILD complaint he attacked us, we were all gay, we are nice gays. He called us ** and then to cover up his crimes... he called the police, we went home terrified and in tears, I'm Wayne we called police and sprint, this was a major hate crime, we have called our lawyers.

I switched over to Boost during their promo a few months ago. Worst mistake I ever made. I didn't have phone service or internet service for over 3 days, and I was dependent on my phone for work. I thought it was the new phone they gave me free, but my son didn't have any service either. I went into Boost to see what the issue was. Oh... They're working on a service issue in the area. Why didn't the two tell us that when he switched me over? Was my first clue that they aren't customer care oriented.

They’re thieves honestly! They just steal your money. Worst service ever. The representatives are never help either! They just rotate the calls and they keep asking you the same questions, “May I have your name, account pin and the reason for calling...” When you finally get tired of answering those questions and ask for a supervisor they take FOREVER!!! NEVER getting Boost again. Anything but Boost! Do yourself a favor and skip the hassle.

Do not get this service. Look into any provider than Boost or Sprint. Their service across the country is less than spotty at best. Their salespeople and service techs will outright lie to you about the phone and service. Don't think their prices are good until you really looked at what you get for the money. Their unlimited is not unlimited, they will slow your service down after a couple of gigs. And SLOW is the word. The phones are junk, I called with problems and was told it is not the service or the phone. It is an Android issue. Calls to Android and I was told it is a Boost problem, their phone service. Other services, like Verizon or ATT, are a much better deal and you get real service in more areas of the county and real support for your money. Boost will just take your money and string you along.

Go with another carrier. RUN!!! DO NOT BUY FROM BOOST!!! Buyer Beware, they will not make it right with you. I did call Apple and it is not an Apple issue. I bought an iPhone 6 from them and there is no call waiting feature in the settings under phone. I did a 3 way call with Apple and Boost and the Apple representative explained that it is not an Apple issue to the Boost carrier. Save yourself the HEADACHE!

I have used Boost mobile for a couple of years, as I am retired and it is the cheapest option. Lately, I am receiving 10 scam calls a day from Boost's Area and prefix mobile numbers. When I call the numbers back I am told they don't exist. It is very annoying, having been a telecom executive. Obviously Boost is selling non-functioning numbers to scammers for a big price. This is clearly illegal, but the FCC is not prosecuting. By copy of this note I will alert. I guess the only option is to return to T-Mobile.

ZTE Max: The owner Kim will not stand behind anything she sells. I bought three phones. One worked two days and quit (yet I have a family plan). I need a working phone. This is the worst store I've ever seen. Rude. Uncaring.

Warning!!!! Do not order a phone online!!! There will be so many problems: no record of a order; delivery; missing items; phone won't work then to top it off you won't be able to find a number for returns and if you do you won't have one number that matches theirs that they are requiring you to have in order to get a return mailing label. What I don't get is why their 10 days is Mon - Fri; no weekends but our 10 days include weekends. So by the time it's all said and done you are stick with the phone.

I have spent the past two days attempting to get $18.23 returned to me from Boost Mobile and close my phone account with them as they do not service Stoddard w/o I say attempting because at first their phone reps tried to convince me that they did indeed cover Stoddard and that their own website coverage map which shows it's a offline area where you are roaming is wrong.

1 out of 5, reviewed on Aug 08, 2018. I was with Boost on a prepaid plan for one year, every now and then do change the plans without any information and when we do recharge we get ripped off. If we call customer service you’ll get rude answer stating that the plan doesn’t exist anymore and when we ask them about the responsibility of informing on change of plan, they just say customers are the one have to look for the changes of that every time before doing the recharge. They do change the plan content keeping the same name to changed plan to confuse the customers so that they can rip-off as much as they can before the customers notice it. If anyone wants I can provide all recharge and ripped off history. Never trust BOOST.

Good morning. I am very upset about the way Boost Mobile has changed and is becoming unsatisfied nowadays to its consumer. I have been a Boost consumer for many years. On August 1 I ordered a phone online for my son. I received an order number and tracking number. I track my package with their carrier company which is FedEx. FedEx supposedly delivered my package on August 3 and left it outside of my building without a signature or anything. I never received my package. I was informed that I should call Boost Mobile so that they can file a claim with FedEx.

Never trust their "unlocked phones" because they are not really "unlocked". They fool you by showing a discount online and on the phone. Their customer service on the phone usually say good things about their phones, they told me to "check out their unlocked phones" online and purchase the phone. Well, but they never say it has to be their customer for 1 year to get this really unlocked. You wasted your cash and stuck with this phone and it's poor signal here. Well, you either keep using this phone and pay for the poor service, for one year. Or you just cut your loss and hand this useless new phone. The service is terrible. No connection in many areas. Their coverage map is a joke. It has the worst signal as we all know.

I left the store with a new cell phone that had not one of my contacts and the damn person or people who work there refused to answer my calls. I called over 200 times the following day (the store). And I was repeatedly treated in a condescending, dismissive, and demeaning manner by Boost Mobile customer service - Do not let them treat you this way as well. It was disgusting and I am ashamed for ever walking into one of their God forsaken stores that are continually being closed.

I bought a phone from Boost and they told me it was 32GB and I paid about $100 for it. I get it home and it's only 16GB. The two girls that work there lied to me. They will not return the phone so I called my bank to dispute the charges. Now it is just one huge headache. I want you to not do business with this company.

I made an account with CA just to review the customer service dept of Boost Mobile. I have been on the phone with Boost 3 times and received 3 different answers. I am trying to get a new SIM card to activate a Sprint S9+. 1st conversation was great no problems, SIM card was "sent" and to be delivered by FedEx. No SIM delivered. Called and asked what happened, and after 30 minutes of talking to someone, they told me my phone wasn't unlocked. They were to transfer me to Samsung to find a solution (they would do the talking).

Bought iPhone 6 and used the service for 6 months. Service was terrible. Couldn't use the phone very often in the house or in certain spots. When I cancelled the service I called customer service to get the phone unlocked so that I could go back to AT&T. Told me they cannot unlock the phone because I haven't had service with them for a year. Really!!! I bought the phone not them so it should not matter. So if you go with this company just buy a cheap phone. In my opinion don't waste your time.

I have been with BOOST MOBILE for over 1 year. I have noticed that I keep getting alerts that my data has exceeded my USAGE for the MONTH. If I'm paying for UNLIMITED... Why am I receiving alerts about being capped until the next billing cycle? I'm gonna leave.

So basically I order "two" iPhone 6S Plus off the Boost Mobile website and they told me that it was gonna take 3-5 days to come. So I'm over here sitting all to get my order be they have told me that my phone was coming at 8:00 pm come to that day my phone never showed up or anything and I just want to know if I'm gonna get my refund because if I don't that will be my last time working with this company because I feel like what's the point of me working with company if they gonna me happy because they not delivered my stuff.

I've been long-term customer with Boost and 5 months ago moved to my new location when I noticed my data being consumed without me using it. I called Boost several times, outside of the USA the only call centers they have and they are rude, hang up, transfer without telling, and basically called me a liar. Boost even ask what websites I visit, don't I have privacy? I reported to the FCC and Sprint/Boost executive office contacts me. The lady's name was Shannon who seemed sweet at first offering up 75% off purchasing a new device with a new IP address as per my request, however, I politely decline because I had just purchased a second device to see if it was in fact my device at fault.

Cancel order - Never buy a item off Boostmobile.com. It’s like they don’t want to refund you your money. They make you wait forever but it didn’t take long for them to take your money. I been with Boost Mobile over 10 years and I am switching phone companies. They are the worst ever!!!

I been with Boost Mobile for 15 years and never had a problem until last few months. I used to get great service in my home now I can't even get online or make phone calls or texts. Very dissatisfied. Ready to change companies both my personal account and business accounts.

Well I have been with Boost Mobile for over 5 years and I never had so many problems with my phone until this year when I bought my iPhone. I don’t think it’s the phone. I think it’s their service, I have been getting so many drop calls, my phone has been freezing, not able to use phone when you go so far out of town and all other stuff. So with being said they send my phone a signal and it still did the same thing. I ask them to unlock my phone so that I can go to a different carrier but they refused even though my phone is paid in full.

For over 3 months I have been having data speed issues with all 4 of the phones on my plan. 2 iPhones 2 Android phones. I call Boost at least 1-2x a week and no one can give me an answer as to why my download speeds are at .50 Mbps when they should be 6-8 Mbps! Had an Apple customer rep on the line today with me and when she requested they give us a manager the Boost Mobile rep refused!!! So done with Boost! Going to another service.

Been a user of iPhone for 10 year, been with Boost Mobile for 4 years now. Updated from iPhone 5 to a 6s fast. Find out I'm not able to get voicemail alert and the visual voicemail has been pulled. Boost tells me my Apple iPhone 6 does not supported. How can a $450 phone in 2018 not supported it, if I wanna know if I have voicemails I need to call it in like in the old days 3/6 times a day. A complete joke. Will be canceling service, spend over 5 hours with Boost rep today. A complete waste of time. They are not helpful and don't seem to know anything about the company they work for.

Last night {07/10/2018} I was text messaging with my granddaughter and the subject came up: "where can I pay my phone bill?" Just as I gave her the website, an AD POPPED UP with the picture of a phone as well as a spiel about the phone and boost website. I was stunned! Now I have ADS in my text messages? I called the company, the customer service rep. {Benjamin} was polite and helpful, he made me aware that there is an APP that has to be removed in order to prevent the ads. Stunned, I DELETED ALL BOOSTMOBILE APPS.

My wife and myself stayed with Boost Mobile from June 2017 to July 2018. We live in the very center of Silicon Valley, next to Apple HQ. The signal was bad in the entire area, download speeds sometimes 10-100x lower than marketed - both on an iPhone and an HTC phone - and it was impossible to hold a VOIP conversation for more than 5 mins without dropping. Noise in the normal calls as well.

I was a loyal customer for over 3 years. I went to my local Boost Mobile store in National City CA. to upgrade my phone. The female technician in the store was unknowledgeable about any of the Boost Mobile devices. When I made a decision to buy a LG Tribune mobile phone she didn't know how to ring up the sales. HORRIBLE SERVICE. She kept making calls to her manager They spoke in Spanish so I couldn't understand what they were saying. I switched to Verizon.

I signed up with Boost Mobile through their promotion of “Bring your own phone and get a month free!" I had an UNLOCKED iPhone and the promotion on the website said it was compatible. I went through the promotion process, activated the phone. It promised a $50 credit would be made to my account. The credit was never applied.

I moved to Boost from Sprint a few weeks ago and since day one I started experiencing problems with my phone, a Samsung Galaxy. I had never had any problem with my Samsung while I was on Sprint but just a few days after moving to Boost the phone wouldn't start. I was sent from Boost to Samsung and vice versa, and finally I sent my phone to Samsung for diagnosis. What they told me is that likely when the service change happened the new software wasn't compatible with the hardware and they had to repair it. I called Boost and after a long conversation one of the managers told me that she was putting a request to approve a $70 credit for the inconvenience and that I would hear back within 72h.

I moved to a location where my Boost Mobile phone does not work. Contacted them to get my phone unlocked and they refused because I had not been with them 12 months. I have been with them 11 months. They would not be helpful in any way. DO NOT DO BUSINESS WITH THIS COMPANY.

These people had no concern for me at all. I bought a phone online refurbished and then when I turned the phone on there was an issue with the speaker. I was given the number for Brightstar claims which took a week to send me an email. Took another week for them to receive the phone and a week to send me one. They then sent me a phone with the same issue. In this amount of time I lost my job. I promptly called and requested my money back because I don't have 4 more weeks to wait on another faulty phone. They wouldn't return me anything!! I explained I didn't use the phone. I got it and returned it. They didn't care. I went to Metro where they care for their customers. As a single mom I don't like being taken advantage of.

I have not been able to make or receive phone calls and texts since June 17, 2018. They claimed that my SIM card was not compatible with my phone, they sent my SIM to someone in North Carolina, then I finally get it and it looks just like the one they said was not compatible. I put it in my phone and it did not fix the issue, so I had to get back on the phone with Boost rude workers and today is June 26, 2018. I do not have any service. Do not waste your time and money going to Boost Mobile, I should have never left AT&T.

I am very dissatisfied with my services things like call dropping no data etc. So I finally decided to take my device elsewhere and found out that Boost Mobile have their customers under a blind contract. They lock devices and refuse to unlock them unless you stay with them for at least 12 months. Upon calling customer service I was told that customers don’t need to know that policy unless they are trying to switch companies even if you are unhappy with their services.

Boost has great coverage in my area but the customer service... just crap. First I get online chat asking questions about switching my son from Verizon to our family plan. The CSR pulls account, says I have to go in store and I will get a free phone, 1st month prorated, and he can keep his #. So I call a number of stores asking if they have a particular phone and I finally get one that says she's holding one in her hand.

I ordered a pre-owned "certified" device from Boost Mobile. I went into the store, and I was told I needed to order online. I then proceeded to order the device online for my daughter's graduation present. It comes in the mail, and the back camera doesn't work properly. I again tried to take it to the store, and I was told that I had to call. I called the Boost number. There is no option to speak directly to a customer service agent. I had to go through several menus before I was transferred to an actual person. The person then transferred me to a claims company which was the wrong department.

Boost makes it very easy to pay your bill online and the calls never drop. I love the unlimited everything, data and calls, great. I also love the ease of using my cell phone, taking pictures and texting. It is a great plan for me and the price is right.

I feel your pain with the Network unavailable issue... The identical thing is happening to me. The difference is, after 4 days, all day, after being transferred to non-existent extensions, lie after lie compounded with more lies, that "MY ISSUE HAS BEEN RESOLVED" crap, my last and final call while utilizing and expending my entire 50 minute roaming allocation per month to BOOST, I made myself so clear, my ears are ringing. I am a cancer patient who is currently undergoing the most aggressive chemotherapy there is, to date. I have been hospitalized -3- times for emergent services due to life critical effects. I live alone. I have to maintain an ongoing, constant and frequent line of communication with my Oncology team. I cannot do so once my 50 minute roaming freebie is gone. It was gone last month for two weeks.

I purchased an iPhone via Boost Mobile's website approximately 3 months ago. Absolutely NO service in my area! Called and spoke with a Boost Mobile rep who verified that the service was almost non-existent in my area. I asked if they could unlock the phone since I purchased it and can't get service. The rep stated that it is Boost Mobile's policy that you have to have the phone for a year. I paid cash and can't use their service, so the phone is practically useless. Boost Mobile acknowledged that they have poor service in my area, yet refuse to unlock a phone that I paid for. Ridiculous!!! Will never use Sprint or Boost Mobile again. Horrible, horrible service and extremely poor customer service!!!! Stay away from BOOST MOBILE!!

I have been a Boost customer since August of 2017, my bills are paid on time with the exception of yesterday, I received the text to pay the bill as I usually do via my phone but was very busy and forgot, I woke up this morning with no service, 1 day late my service was disconnected and without a warning text, but Boost don't hesitate to send a text when they are trying to promote their other products, that was horrible customer service and quite frankly unacceptable!!! I am seriously considering changing carriers!!!

I was slightly satisfied with their data plans, but my purpose in being there was to buy a phone from them along with the plan. The phone was okay, usable for calls, everything you might want to do with a phone. Except downloading media. Their *redacted* apps caused clutter, as well as taking up nearly 4 out of 8 gigabytes of space on the phone, the system and other important stuff taking up the rest. When I told them about the crappy space in the phone, they acted as if the phones system was taking up all the space and not their crap. They wanted me to upgrade to a new phone which I would assume to have about 4 gigs of available space like the other phone was supposed to. If you wish to buy from this company do NOT buy a phone from them, I didn't even get around to using their service to the lag of no space.

They have great customer and tech support. Always had great service with them and always helped with any issues. Prices for phones are reasonable. Great product.

Great phones and awesome prices and no contract and you can cancel your service anytime. I recommend this services to my family and friends.

I love Boost! I've been using them for a little over a year & have a great data plan that keeps growing without extra fees. They even pay my tax every month! So for $30 I get unlimited talk & text & 2.5 B of Data every month! They are perfect for me & they also sell phones if you don't already have one & I got to keep my old number!

I have been with this provider for 11 years. I have shrink program. Over the years I have brought my cost down to where I am satisfied. I have a 15 day grace period. I haven't been late, but it's to know, just in case. I don't have a 2 yr contract. I have a direct number, as well as the web. The customer service is great! I have no hidden fees. No minute plan. I get a reduction for finder fee. I have encountered many phone companies, I have been raked over the coals, phone disconnected, when it was their fault. I had to listen to some voice command agent, that sucked. I great phone deals. I wouldn't drop them over a quick deal. And best yet. I live a few blocks from Boost Mobile. This agent is well educated in her field.

I'm not very happy with Boost Mobile. They slow down my data on the 11th day of every month. I'm buying a new phone and switching as soon as I can.

After complaints about slow data speed, I was led to believe my phone was the problem. I ordered a new phone but canceled the same day. There was nothing wrong with my phone. I got a reference number for my canceled phone. I had to call the next three days in a row to cancel because of notifications from FedEx that my phone was on its way. The delivery was stopped on the delivery day and returned to Boost. Still waiting on my refund. Customer service took advantage of my poor phone service to get me to buy a phone or upgrade my service. A similar situation is happening to a friend who also has Boost. We're both in our 60s.

This is a prepaid service that works with the Sprint network and you buy the phones upfront. It is very reasonable for the different plans and there are no other fees.

AT&T is Citibank. Total criminals. Verizon is much the same and always seem to find ways to upcharge. Boost may not be best reception, but it's consistent and cheap, with no contract, or up-charges. T-Mobile is not too bad, overall.

Reception is the biggest problem. We, and most of our neighbors, have reception problems due to our location. This has been an ongoing problem ever since cell phones were made. No one has ever, or will ever, do anything about it.

Our complaint about this Boost Mobile plan is customer service. We cannot talk to a person to get an issue resolved. It just shuffles you from recording to recording.

I love it. I’ve been with Boost over 15 years and I previously was with Sprint which is a subsidiary of Boost. Boost didn't require you to sign a contract so, that is what I wanted to be free without any pressure to be stuck in a contact. Plus they had better service and I was not committed to a contract.

I've had Boost Mobile for years and I'm very happy with them, if I have a problem they fix it right away. The price is right too. I would not change for any reason...

For the price you pay, Boost Mobile is worth it. I just started a new plan and pay an extra 7 a month for 18 months for a LG X. And 50 a month for unlimited.

Had nothing but problems from day one. Customer service was the worst. Data was slow and speed is to almost nothing. Reception the worst ever. Finishing my month up and I'm done. I wouldn't recommend them to anyone.

I am making a formal complaint and thinking about changing my service to T-Mobile. I cannot make any calls on my phone. Boost has failed to troubleshoot my phone. I have called at least 10 times today and your phone reps are lazy, unprofessional and not helpful not only have they wasted my time by asking me the same questions over and over instead of looking at my account and notes that previous reps entered. I am so fed up and disgusted with the customer service I have received and I will never recommend Boost to anyone. I will also forward my complaint in writing to the headquarters.

Cannot beat the value of this carrier Boost Mobile. The price, and amount of data is absolutely amazing and for $30 dollars a month.

Service is inexpensive, but their service has gone downhill. Dropped calls, slow Internet and as of late I've been having issues with my phone saying I have no service and/or no sim card. I usually restart it or take the SIM card out and put it back in. I'm considering going to Verizon's prepaid plan very soon.

I am very happy with my Boost Mobile service. The price is good. I get unlimited phone, data and text. They offer me a good connection, no dropped calls, system works 99% of the time.

Boost costs much less than other plans with no contract required. They also have excellent phones available at reduced prices. Coverage is limited in some rural ares.

I called for 3 Day because my service was so bad. They nothing to help at all but say this issue should be resolve soon. No never happened. Waste of money and time. Cheap service, cheap customer service, cheap phones that break quickly.

I bought a pre-owned Galaxy S6 and within 3 days of receiving it I called Boost because the phone wasn't working right. They talked me into reactivating it and said it would be fine. 3 days later I called to get my money back, and after 3 1/2 hours of being transferred back and forth they said I would get my money back. Still waiting on my money. DON'T USE BOOST MOBILE, YOU WILL GET SCREWED.

I have been on the phone more than two days and they still cannot fix my issue and I keep getting the runaround. I am looking to get a refund or a credit on the insurance premium I have paid for that doesn't not work because the one time I did try to make a claim they failed to send me a working phone and now they wouldn't give me the money I have paid of the last few years for insurance. The insurance is a total scam along with Boost Mobile customer service.

I ordered a ZTE phone a couple weeks ago and since I got it, the phone had shoddy activation. My old phone would receive text messages, my texts and photos would not be sent, calls wouldn't come in or be dropped, communication was low and poor. I called several times since I got the phone and most of the customer service I got was no help at all... some gave me ridiculous responses which made no sense and had me questioning their knowledge in the help they claim to offer. I called Boost several times to fix the issue and all they do is reconfigure the phone and it didn't help... all 4 times they did it. No help at all... phone just did the same thing.

The money you put out to pay for a phone and the trouble you have with them is uncalled for. Overheating on me all the time but yet when I take it in to Boost Mobile they either want to charge you or tell you you need a new phone... Really!!

I ordered a refurbished phone online from Boostmobile.com and it's a scam! I received a broken phone and basically played phone tag for two weeks on multiple 30+ minute calls with people who heard my story, kept me on the phone, DID nothing, told me to call back later or call another department!!! I work and am a student full time as well and I don't have a phone. I kept calling them from my computer-- I'm so upset! I'm still on a call that's been going on for more than 1hour! I don't know where to complain or warn people about this. I'm in tears right now and regretting buying from Boost! They sent me to Apple care and all of these different numbers numerous times: 844-834-5579, 1-866-402-7366, 844-534-3099

I purchased an unlocked iPhone 8 about 3 weeks ago. I went to great lengths to make sure that it was unlocked. When I went to Best Buy (hint-I did NOT buy the phone there), which was where I was directed to go when I typed in my zip code, I was told “we can not activate your phone”. Now I figured I would just go home, search YouTube and do it myself. Well, it just was NOT to be. I looked at YouTube (still think YouTube is one of the greatest websites ever) and found a couple things. But I needed to get on the Boost Mobile site to get things started. Lo and behold I ran into problems when I entered the IMEI number. An error popped up saying that the number I entered was SUPPOSED to be 11, 14, or a couple other numbers I don’t remember.

I purchased an iPhone from Boost Mobile that did not work properly. I was advised by their customer service team to send the phone to their warranty dept since it was under the 90 day warranty policy. I let their warranty team know that I needed my phone back for business and they assured me I'd have it back within 10 days. I called the warranty department when the tenth day passed and they said, "Sorry ma'am your phone is on back order and we don't know when we'll get more phones in, call Boost Mobile and see what they can do for you." I asked for a supervisor and was passed around like the basketball at the end of the first half of an NBA basketball game.

I have an iPhone SE that I purchased from someone second handed, the phone was originally bought from Boost. I have been trying to get my service carrier unlocked, where I can go through any company to activate the phone. Boost Mobile told me that they would not unlock my phone's service carrier because I had not had their service for at least 12 months. On top of this their phones are also not unlockable through a second-hand service i.e. a technology specialist, and that I would have to go directly through Boost. Worst experience I have ever had dealing with ANY phone company. If you do not plan on having Boost for the rest of your life I do NOT recommend buy a phone from there, or even switching a phone over to their service. 0/10.

I updated to the unlimited plan and put my wife on the plan. I purchase a (what I thought was a new iPhone 6) at the same time. It wasn’t long after I had the phone started to have problems with the phone shutting down, locking up, getting really hot. Called Boost customer service. Did all of their test resetting phone, nothing. Same problems. Finally they set up an appointment with the Geek Squad at Best Buy. Spent over 4 hrs at the store trying to fix the problems. Sent phone to Apple, Best Buy called said my phone was back, got to the store and found that I was sent a new phone.

I called Boost on 4/6/2018 about a new sims card. Was told that there was one in stock and they will send it out now. On 4/11/2018 I called to find out where my sim card is and they are like, "We don't have any in stock." Nothing about they will order one or anything. Just sorry don't have one. So now I have a phone I cannot use. Stay away from this company!

My account was hacked and information stolen at the Lincoln, Ne Boost Mobile store. Called customer service and went into store. Since my PIN changed (not by me) neither were able or willing to access my account so I ended up with dead phone. Seems they can not access your account without the PIN even though I had all other account info. What a joke. They left me without a phone. I went back to Verizon. Their customer service is much better. The Boost store is very ** so it doesn't really surprise me someone there gave my info out. Tried to save a few bucks and got scammed!

I'm a 58 years old man, l don't use that much the internet and calls, and l already complaint more than 20 times, which 12 with the terrible customer service from Philippines and 8 Supervisors. They all lie to you, they fix the problem for a week and half then starts all over again and again. This time l said I'm going to report them to FCC and Consumer Affairs and also getting together with other customers to file a lawsuit against the company. And this was the last time l call complaining, because next time I'm not their customer anymore!

Boost Mobile sold me a refurbished Samsung Galaxy S6 at a very reasonable price: $106. Too reasonable. Though, nowhere mentioned in the ad or sales process, the phone was LOCK TO SPRINT with a PREEXISTING phone number. So, until it was unlocked (normally a simple process), I could not use it with my existing carrier. Apparently Boost Mobile's con game is to force you into using their service (which I'm told is awful). When I called their customer support to unlock the phone, the RUDE agent refused to unlock the phone and told me I would just have to "deal with it". I asked to speak to his supervisor, which he reluctantly "permitted" me to do. His parting words to me were, "You can talk to him if you like, but it won't make any difference."

I paid my Boost Mobile bill two days prior to the due date in cash and I was charged a $3 fee for paying in cash and they still turned my phone off on the due date 2 Days Later because they apparently can't keep up with their accounting. If you can get a phone from anywhere else I strongly suggest it. Never get a phone from Boost Mobile. They are terrible.

Noticed that on the website they say product must be returned 7 days from purchase date. I was already 4 days in, had just received phone, sent it back next morning with tracking service, and Boost should have received just on 7th day. Thankfully did not have to pay for air because return location was close enough. In discussion with customer service, they only seemed interested in selling more plans and did not seem to care about my issue at all.

I have been with the company almost 2 years and I'm tired that I have to call almost every week because my freaking internet is not working. When I call they told me the **, that I need a configuration and **. I told them that I want to switch company if this keep happening and they just give me my account number so I can do whatever I want... How this is possible? They don't want to help me anymore at least a credit or anything so I can keep with the company. I spend every month $50.00 for a services that I don't receive. This company is horrible. Customer service horrible. I had to put Wi-Fi in my house to have a good services. I thought that this company was the best... But I was wrong!!!

I've been a Boost customer for many years and always loved them until Dec. 2017 when they in error put me on what they call a Boost Up installment payment plan. Now they are trying to charge me for my monthly plan plus this Boost UP plan which I have no idea what it even is. My service has been shut off every month since they made the error and they won't correct it. I have spoken with Customer Service for hours every month (in the Philippines I presume) and they are useless and rude. The stores are privately owned and cannot do a thing, they are only interested in gaining new customers not keeping old ones. So I am switching carriers because they are inept and could care less. DON'T GET BOOST MOBILE.

Boost Mobile advertise their Samsung S9 online with a 15% discount. Then they mysteriously ran out of stock for the S9 before the discount was over, then they restart the Samsung S9 after the discount promotion had ended. That's not right to the customers who wanted the phone and it took them two to three days to go online to State the phone was out of stock. I will no longer be doing business with Boost Mobile. You're better off trying MetroPCS or Cricket!!!

When Boost's monthly service is about to expire they send a message that says, "Heads up! Payment due tomorrow." I do not like to be told "heads up!" This is supposed to be a professional phone company, not a warning from a volleyball or baseball teammate that we're about to be slapped in the face with the ball if we don't put our heads up!

Was on the $50 program first month was told could go to the $35 program. After that if I came into the store and changed it and $30 if auto pay on my card. So I went in and switched it to the $30 auto pay. A week later received a message $50 would be taken off my card, went into the store and was told I was never told that and treated extremely rudely by the worker and even shouted at as I turned around and walked out of the store.

I bought a phone 3/12/18, I called Boost. The CSR reps were rude and no help. I contacted Apple regarding the matter. They made it very clear that it was a carrier issue not the phone, I insisted Boost look into it, the supervisors I spoke to on the calls ** were not helpful in trying to resolved the matter. I actually heard people laughing and carrying on as well. This is how Boost conducts their business???

I ordered an iPhone online from Boost mobile in February and immediately realized it was a mistake and tried to cancel my order within 30 minutes. The associate I spoke with on the phone said he couldn't find my order and not to worry about it, that the order did not go through. I knew my listening to him that he was incompetent and I knew it went through because I saw the pending transaction in my bank account. I called later that morning and was transferred to a sales specialist who cancelled my order. I asked for a confirmation of cancellation and she gave me a case ID #. I thought I was all set until I received a shipment email from FedEx later that same evening, informing me that my shipment was on the way.

I saved threatening voicemails from my soon to be ex-husband. I have a restraining order against him due to domestic violence. There have been threats from him concerning my children, myself, & my parents. I saved those voicemails for a court date to press charges, but Boost took it upon themselves to delete my saved messages! If I save something, ANYTHING to MY phone that I paid for. Leave it alone! I saved them for a reason! Boost has no right to delete anything. When I called to get them back they told me my lawyer or a detective had to call to get them. So they did & Boost told them no. Nobody can get them. I will NEVER go back to Boost!!!

I moved from NY/NJ 4 months ago. In the North I rarely had any issues. Usually if any due to inclement weather but once I moved here to South Miami it's been a nonstop disaster. After numerous complaints which usually ended with Customer Service in the Philippines Nothing was resolved. It leveled off for about a month and then the bad Service started all over again. Boost Mobile's Reps are taught to read from a script saying they are expanding their service in that area (whatever area you say you live in...).

Boost Stores are like used car lots - can break rules: Stores are under no obligation to meet the promises Boost Mobile makes officially. Customers are free to be taken full advantage of in a very used-car-sales way. I had been a customer of another company for years, but had heard Boost had good deals when you switch. This began the worst phone experience I ever had. The store owner steered me away from the phone that was 1/3 the price, new, and far better for my purposes to a phone that was overpriced, from 2015 (but he didn't tell me that) and was (according to tech support) very likely a refurbished phone that he sold as new. It immediately didn't work. I contacted Boost, who told me that I could return it and even get the phone I wanted.

I reported my phone lost February 12, 2018. I have called multiple times to try and replace it. Between insurance company and Boost employees have another request of document or another request to be done. You are put on hold for over 30 mins and employees don't know the steps or tell you to call back. When you call back on the time frame they give you the office is closed. There is no chain of command and supervisors also don't have a clue. I still have not been able to get a phone. I actually had to buy a temporary phone. Based on my time I spend it will be cheaper to purchase a new phone. Very disappointed in the process.

The employee was the owner's husband. He told so many lies to my girlfriend, Theresa **, that I thought he might be desperate! All she had requested was the information to set up the hotspot so that she could operate her laptop, and he went into a tirade that he didn't have time to help her because he was making so many sales! The Boost Mobile sales location is on Glensboro Rd. in Lawrenceburg, Ky 40342.

Hello. I have been with Boost for some time now and I have been through hell and back. I purchased a phone that was defective and called and reported it. No one responded. Like I was told then to her it's my loss not Boost Mobile. Oh really. My service don't work half the time. I am just fed up. Want to leave this company altogether. I'm not a happy Boost Mobile customer.

I'd go with Boost again in Arizona. Easy to work with, inexpensive, rates drop with auto pay and every 6 months of on-time payments. Nice staff, too.

I was a new customer and with being a new customer I was supposed to get a month of free service. When I didn’t get my free month I called inquiring about it and I was given the runaround at the store and on the phone. When I called they said it was the individual store promotion but it is advertised on TV and everywhere. When I threatened to call the BBB on them, they immediately hung up on me and every time I call they would hang up. I stopped paying for the service with Boost Mobile and I will never use it again and every chance I get I will let people know how crooked they are.

Boost stole 14 hours of my paid service by unlocking my phone the day you told them I was changing service with another company. Then they refused to unlock my phone saying it's the new company's responsibility when they were the one who locked my phone. Then the customer agent named Ana in the Philippines at 886.402.7366 on 2/28/2018 at 4;31 P.M. Pacific time unprofessionally clicked on the waiting line 5 times everytime I raised my voice because she kept repeating the same excuses on why she can't access my old account. Then she unprofessionally hung up on me when I asked to be transferred to her supervisor.

On 2/23/18 tried to order a iPhone 8 Plus, got to the part where you enter your card number and the card was declined, so I called to order it. They claim they were putting the information back in. Then the card declined again, so I was told to call my bank. I did. My bank informed me that my card was good and there was no decline meant from them, so my card should go right through, so I called Boost back and told them what happened, they told me, "Oh ok", the order went through. I even paid for expedited delivery, for next day. Well then I never got the email to track the order, so on 2/24/18 called back because no phone came, they told me, "Oh it's been shipped. You should get it next day," but I paid for next day delivery for the 2/24 so I asked about my refund for the shipping.

If I could give a zero I would definitely do that. I would NEVER recommend this company. They lied to us about the signal strength in my area, they sold us phones that the manufacturer stopped making a month prior to us buying them, our signal has slowly depleted and we have only had this company for 7 months. They continually try to do "troubleshooting" on our devices to no avail, and we are left paying the bill for no service. DON'T WASTE YOUR MONEY!!!

This phone company is the worst I have ever been with. First the service was horrible and a lot of dropped calls. My 4 lte network was always slow and worst of all they took my money after I canceled and I have called 3 times to get my money back and they tell me I have to wait 7-10 days then I get nothing back as if they are keeping it. We are coming to no resolution and it has been a month. ** THIS COMPANY. NEVER WILL I BE A CUSTOMER AGAIN!!! They don't deserve any stars. If I could I would give 0 stars.

Horrible. Bought 2 iPhones from their website. When receive the phones they were both broken, scratched, inoperable. I called minutes after receiving them to inform them. They gave me a number to call for their warranty company 8448345579 Bright Star Insurance. I called them. They said Boost had to refund or fix issue and informed me that BOOST MOBILE was SCAMMING people by getting them to buy broken phones and try to get them replaced through them and that they couldn’t do anything now. I’m stuck with 2 broken phones. Spoke with lady named Kim interactive ID # ** claiming to be manager but she hung up on me 'cause I caught her in a lie, and Glenn Interactive ID #** and she blew us off and said she was gonna get us to person in charge but transferred us. DO NOT BUY FROM BOOST. SCAM SCAM SCAM. Now I’m out $600 bucks and stuck!!

Boost customer service can seem to only say 'we are sorry' but then never get anything fixed. Hours on calls and still same problems. Offshore call centers as well create problems. Data services are also not always the most reliable.

Do not go with Boost Mobile unless you are a left wing bat dung liberal. Every time I activate my screen they have more Libtard stories on. Mostly the racist Oprah Winfrey. Beyonce. Jesse Jackson. I do not pay for this trash to be shoved in my face. I pay for damn phone service. I will be leaving in March and going to Cricket. Avoid Boost like an STD.

I have called Boost Mobile and complained about receiving hundreds of the same text and follow the steps that they gave me to fix this issue only to have the same thing happened on the same day or the following days and called back again for a total of four times and did not have this issue resolved. I have terrible service where I am at and in town. The cost is not worth the headache and I will be switching back to AT&T. It cost more but the service is phenomenal. Do not use Boost Mobile for anything.

I purchased 2 phones at a great price. That made me skeptical - but I kept asking - if the service isn't good am I locked into a contract? I was told no. Well, the service is awful and I am in a 12 month agreement and they won't unlock the phones. But they keep saying it is not a contract. I have spent 2 days trying to solve the mystery of Boost Mobile. How do they stay in business? Customer service is a joke - you go through press 2/press 4/press 1/press 7 -- until finally you get someone who does not speak English well. To top it all off they are trying to kept my phone number - wouldn't allow it to be ported. YES. I AM LEAVING BOOST and warn you before you enter into a Non-Contract with them. If anything goes wrong... you are ON YOUR OWN. They just keep quoting policy - which by the way - you NEVER get a copy of! BYE BYE BOOST. STAY AWAY!

I visited the local Boost Mobile store located at 712 E. Avalon St., Kuna Idaho, 83634 on Sunday evening 2/11/18 and after remaining in the store for over 2+hrs after closing my wife and I left with 2 iPhone 6s at a cost of $50 each. Seems the push was on for the iPhone sale as opposed to having any discussion about one of the NO COST phones offered with a service changeover; ** made mention he was "all about the sale" and then added as an afterthought "but we're good with customer service". I revisited the same store on 2/16/18 to advise that I was unhappy with the iPhone operation; at that time, I was told I would need to speak with the original salesman ** to discussed a return. I had to leave town over the weekend and was unable to return until today 2/19/18.

On 02/10/18, I ordered an LG Tribute HD cell phone, at the Boost Mobile website. The price of the phone was advertised as $39.99 online, and if you entered the promotional code VDAY, it went down to $33.99. I checked my email for an order confirmation immediately after the order was accepted, and it was there. I then went, and found the protective cases I wanted, and ordered them. The next day, I checked my email to find an order cancellation for the cell phone, with no reason as to why the order was cancelled. Boost Mobile did state in the order cancellation that I COULD purchase a device at a local dealer, or online.

Since both the alarm system and ringtones was not working on my phone I took my LG phone to Boost Mobile for help. Immediately the sales agent suggested it was time to buy a new phone. Both he and another sales agent a female persuaded me to purchase a Samsung Galaxy S7. First they said since I was already a customer it would cost me $184.00 then they went up to $288.00 and said I was getting a bargain since the phone retailed at $700.00. When I returned in the evening for my receipt I was told that after paying in installments I would end up paying $422.00. To me that was very deceiving, "BEWARE OF BOOST MOBILE".

My 81 year old mother bought a phone from Boost Mobile. She used it for six months and then cancelled it. She was never told that if she cancelled her phone that her phone would remain locked. In fact we were both told for a year now several times that the phone was unlocked. When we tried to transfer the phone to another carrier, we found out that it was never unlocked. They can have whatever policies they want to, but they should not deceive and manipulate their customers. She cannot transfer her service to another carrier because Boost has control of her phone by locking it. Seniors are called "vulnerable populations". It is terrible that seniors are being taken advantage of. I have called and tried to resolve this, but I was also lied to and then they refused to let me talk to a supervisor.

Paid for a $3 daily plan on 2-7 that was supposed to go into effect at 12:01 2-8. As far as I know it did. I added another $5 (minimum amount you can add) that brought my balance to 7 so could use another $3 to pay for 2-9. Imagine my surprise when on 2-9 my service was off. I checked my account and they had taken $6 out on the 2-7 and only applied $3. So I complained and they said they would refund $3 and apply to my account for 2-9. What they ACTUALLY did was TAKE the remaining 1.50 remaining in my account (still not sure how there was only that little remaining...) and apply it to a "Service Increase". So really I just paid 4.50 for a daily service instead of $3. Not a lot but this is not the first time their 'refund' is not actually a refund.

After a month and a half my Moto cellphone stopped connecting to the internet, even though it connected to WiFi properly. When I contacted Boost customer service for help I got a 45 minute runaround. That only ended when I threatened to file a formal complaint. At that point I was given a service phone number to call which was supposedly Motorola. The company that answered apparently was some sort of repair facility, but not Motorola. Fortunately, that company did have Motorola's number. Motorola promptly replaced the phone at no cost. Three cheers for Motorola, but I have never had so much trouble with any customer service as with Boost in my decades of dealing with various companies. What an awful experience!

Last September, I was having problems with my phone working correctly. I asked Boost if I qualified for a deal. They said no. Upon asking which carriers phones I could use, AT&T came up. I ran into one at the mall. I liked how it was a good phone but unsure about it working with Boost, I called them to make sure before I spent 500 dollars on one. The first supervisor at customer service looked it up and told me that there was no doubt that it would work. After the guy that sold it telling me the active probably wouldn't work, I called back asked for a supervisor and said to please look up the IMEI number and 100% for sure if it works. They took about 5 minutes, got back on and told me that it was recoverable and that it would work but that I needed to get a special sim card available for 10 dollars at any Boost store. I paid 500 dollars for it.

I have been battling with Boost Mobile for over a month. It all started with my Samsung J7 dying. I received an email stating that I was 3 payments away from an upgrade. Ok, I figured go into a Boost Mobile store and see if I could get a my upgrade right away. It's not like I did not pay my monthly bill on time. Hell I've paid earlier and sometimes extra. But no new phone for me. Tried to go about the new financing program. I qualified but they wanted me to give $150 balance in the store. Umm, no. So I cancelled my service. Started requesting my money back. It's been close to one month. I've been given the runaround, left on hold for close to an hour. To be given the same lie, the check is in the mail. Stay away from Boost Mobile, unless you like being screwed out of your money and sanity.

After 2.5 hours talking with people who; a) did not speak clear English, b) could not answer my questions, c) could not think for themselves, d) kept transferring me to the incorrect departments, and e) promised to send me a new sim card to the address with "my phone number" on file, the number which was completely incorrect -- I shifted the number to my Verizon account as a second line, for less money and far better service - IN THE U.S.A. This after talking with Boost Mobile and LG reps. Awful experience and not the first time. These companies are "automation" (including "automating" human beings) at its worst.

I received a defective iPhone from Boost. They are selling tons of these things. They say they are under 90 day warranty but when I called bright the third party insurer on day one of receiving the broken phone, they said this phone is not covered. Boost then told me to go to the Apple store and have them fix it. Apple said they would fix the issue but it would cost more than a new phone. Went back to Boost talked to a supervisor they initiated a return. I sent the phone in, it was delivered weeks ago and Boost never refunded me.

Boost service has been terrible. Lost my 14 day grace period. They call me a V.I.P. customer. Never get offered a free phone. I think it's almost time for change. Within in a year I will no longer be a Boost customer.

I purchased a Samsung Galaxy S6 pre-owned phone and a month of service. Turned out they had practically no service in my zip code area - zero to 1 bar of reception. In the building where I work there was zero coverage and a phone is required for my work. They initially seemed apologetic and gave me the account number to port to Cricket and said they would unlock my phone. It wasn't unlocked when I tried to complete the switch. They did not answer my emails for 4 days and finally said their policy is you must have the phone with them for 12 months or they won't unlock it. Argued with them over several emails but they refused. So now I have a phone that won't work on any carrier that I would not have purchased if they told me there was no service in my area. What a scam! Don't go with Boost!!!

I switched carriers. I was told that my phone would be active and I would be given a new phone number. Now I have to pay $45 which is something that I don't have to reactivate this phone. I am highly upset because I was misinformed. They need to do better.

I order a Samsung Galaxy on Jan 4. Never received the product because ask for it back it's going on jan17 and still have not receive a refund. They took money but have return is seem very odd why I don't have money yet.

Bought family plan. Took weeks to port numbers. Then refused to activate family plan until all lines had their own service plans. Then refused to add any lines to family plan. No access to customer service on 611. 42 calls to corporate and 6 visits to store locations. Stores claim not to have access and call centers claim all account corrections must be made in person. Left after one month having paid for 6 months. Then Boost refused to unlock phones to use and refused to accept returns after the 30 days. NEVER USE BOOST WITHOUT LAWYER ON RETAINER!

I am with Boost Mobile. I have the unlimited package. Which is a great deal cause the person that I know put me on his 5 phone plan for $100. So $20 a month is great. The problem that I have experienced since I have been on this plan for the last 4 months is loss of phone connection, so when I wake up the next day I have to not start anything. I first have to go down to the Boost store and get them to fix my phone. Then I ask them what is wrong with the service. They tell me that they have been doing something to their cell towers, but they don't tell you anywhere that this will be going on so they pretty much shut you down without any warning.

A lot of people don't understand that Boost is a smaller company, meaning they don't have many towers. They are great in areas where they do have service. Their data is fast! And the correct price! I only pay $45 a month with the auto pay??? Great job Boost. Keep it up!

Ordered an iPhone for my son from them for Christmas. When it arrived I took it out and checked the MEID number to see if I could connect to Tello, another provider with Sprint, which is what Boost Mobile uses. I was able to get service thru Tello with the iPhone I purchased from Boost. So I decided order my daughter an iPhone as well to hook up with Tello. When I tried to get service with Tello with her iPhone, I was told Boost Mobile had to unlock it. When I called Boost I was told I had to have active service with them for a YEAR before they would unlock. They could not explain why I was able to connect my son's phone with another provider and would not take the phone back because it was more than 7 days from purchase. HORRIBLE COMPANY! Now I am stuck with a phone that cannot be used.

Boost Mobile is the worst company ever!!! You tell them to disconnect your phone. They tell you they’re going to disconnected on the date that your phone ends and then turn around and disconnected before that date! Then they don’t want to give you back your money. I had to go to the bank and put a stop payment on my bill. Why let them keep the money that you don’t get the services for. What a con game they are playing on most of the customers. Worst company ever!!!

I tried to cancel the order right after I accidentally placed it. The call agent was telling me that she already cancelled it, but then the shipping confirmation was still sent to me. I made 2 more calls and the agents told me that it isn't cancelled and I have to receive it in order to return it. Annoying and horrible customer service!!!

This is my 3rd phone in 1/2 years! I just got the LG Stylo 3 yesterday and it's got white fog on the bottom of the screen! It's having multiple issues! And Screenshots are almost impossible. I'm going to Verizon. I may pay more but at least the phones will work.

About 9 months ago I got a new phone. I called Boost Mobile to get a sim card and they sent one - I called them back and got it activated. For the 7 months since I have had nothing but trouble off and on trying to get onto the internet at various places around Los Angeles. I took the phone to 2 different Boost stores and whatever they did with it worked while I was there but then didn't work at many other locations. I called Boost tech dept several times and was given all sorts of codes and stuff to do, nothing worked consistently. Finally I stopped by one store and the clerk said it was either the sim card or my phone and to call Boost and get another sim card first to see if that would solve it.

Horrible customer service. The recommended LG is a cheap phone. Not user friendly. Can't even take a screenshot pic. Battery cheap. Phone runs out of battery easily. My 11 year old doesn't like the phone either. Paid a lot to get phone with activation fees. Store clerks trained to tell you anything to sell you the phone. They care more about sale, not if you will be happy with the service. Once they got you, they've got you. No refunds. Then I didn't have service for 2 days when I transferred over my phone service. Never have had that happen before.

According to Boost Mobile's promotional offer, in order to receive the $100 credit to my Boost Mobile account, I was to purchase a new Apple iPhone 6 32 GB Space Gray phone at boostmobile.com, activate the phone by signing up for the monthly plan and pay the monthly charge by April 15, 2018, make my monthly payment within 50 days of activating the phone, receive a $100 credit on my Boost Mobile account within four weeks of first month's payment. I did not receive the $100 credit as advertised on Boost Mobile's website.

If I could give this company a less than 1-star review I would do it. They are not customer-oriented and from the experience I have had with their customer service, no one there knows what they are doing. In anticipation of changing my cell service to Boost, I tried several times to assure that the phones I currently have (iPhone 5s) were compatible with Boost by trying to call customer service. I found a listing of phones which were supposed to be compatible, so knowing I would need a new phone for a new line I needed to add, I went on .com and ordered a phone. Much to my surprise and frustration, after going to a local Boost outlet to discuss the activation/change of service, they didn't know if my phone would work - actually 1st said it would. They had to "try to activate" my phone on their service to determine it would not.

the wi-fi worked fine from 6-9-17 till 10-30-17 when it said - no signal - then when you call it is almost impossible to reach a human and when you do they can't speak English well enough to understand also when I asked to get my 50.00 dollars for a re-boost card I could not use and the wi-fi device that won't work because it says - no signal - they won't refund my money so they just stole 100.00 dollars from me by deceptive means. I see them as thieves. Don't waste your money with this company.

I paid for my account and they totally refused to help me even though I've been with them over 3 yrs paying 42 a month... Now you do the math... My phone got disconnected and the reps gave me the only attitude about the situation... Bunch of **.

Assuming you set up auto pay and never have to call support, I'd give Boost Mobile a few more stars. I have 2 sons, each with a Boost Mobile phone, they generally don't have any signal issues. We're in the suburbs of Philly. My older son's phone was starting to have device issues, so as an early Christmas present - I decided to get them both updated phones.

I've been with Boost for over 10 years. I recently found out they've been overcharging me. I was on a 50$ plan some years ago, then they raised it to 60$. Today I found out through someone that they only pay 50$. They've been overcharging for who knows how long! I called today and talked to someone asking them about this. She just kept repeating their promotion is 50$ and my plan is grandfathered. I asked why didn't they lower my price to match everyone else's. She said they can't affect people's accounts.

The price is $35.00, the service is great, no major problems in over 4 years and I highly recommend the flip phone for seniors who do not want to be tied to their phone.

In the course of 4 days, the Boost Dealz app has consumed 1.2 GB of my cellular data. Boost Mobile sells data for $5/GB, which means that the $5 credit I am supposed to receive is less than the cost of the 1.2GB of cellular data that was used by the app. IMO, that is deceptive trade practices and consumer fraud.

Boost Mobile offers really reliable service. The internet is very easy to use and it's high speed. Taking photos is a snap and bill paying is quite simple too. I really enjoy Boost Mobile!

Boost has been great for me and I've been with them 12 years. They are very customer-oriented and that is very important to me. Responsiveness is critical in a service world.

I was recently planning a visit to the UK to my mother. I called BOOST regarding 'unlocking' my iPhone 6. I've owned it for nearly two years so, when I eventually got the 'person' involved in this process. He verified my details and said, 'Your phone is unlocked'. Great I thought, I can now purchase a SIM card in UK and use my phone over there. Not the case. I try the SIM, and I keep getting a 'Your phone is locked' message. I think this must be an error, and visit a top tech store for help. The gent verified that my phone was indeed still locked!!! I was fuming, time wasted, out of pocket, no phone to use as planned.

Have been with provider for a while. Have never had a dropped. They always give ample time to pay bill. I am very satisfied with Boost, the price is right for the service.

Boost Mobile is just right for me. I pay $30.00 per mo. which includes unlimited everything. I've had my phone for about a year and I have not called customer support because I have not had any issues. Works for me. I've had dropped calls but who doesn't!

Boost Mobile is a very easy company to go through. No contract, can't go over on your bill, no hidden charges. Reliable service & I get service almost everywhere I go. I have been with this company for a few years now & definitely wouldn't switch to another company.

I have had very little trouble with Boost mobile. I have taken it to various street from vacation and I have had reception all the time. I have a family plan for my whole family and Boost mobile works very well for us.