Boost Mobile Reviews

Boost is a great company, left Sprint for them. Boost offered the same services for a fraction of the cost. I love Boost, customer service is awesome. The cons with Boost you have to pay full price for your new phones but you can always transfer your current phone over as well. Their website is user friendly and easy to roam around to review new phones plans and paying your bill

Problem with basements Apts and garden Apts. Would lose signal when in the grocery stores also. Sometimes it would drop calls due to weather also. Other than that I was pretty happy with the service and quality.

A level of deception present when purchasing plan because they weren't forthright regarding limitations of my service... data and phone use. Also the power for volume was very low... Data get weak and had very limited app capability. As I moved throughout the state access to BOOST stores were extremely limited.

My name is Sherrie. I have used boost mobile for many years. The only complaint I have is..the service. I lose service at my residence..or when I'm shopping in a several stores... and trying to talk to a customer technician is useless. It's always recording..and have spent days trying to speak with a rep. They do offer great package plans etc..and absolutely love their android phones. Just wish they would up their game on customer service..and fix their services to where I don't lose service.

Boost is all hype and mediocre at best. They advertise affordable plans but the surcharges and per min rate is insanely high and the choice of phones are like shopping a used car lot! The equipment seem to all be refurbished, or extremely high priced! I would not recommend and highly advise the consumer to seek other options and try to get a regular plan if you can!

Boost is a great option for those with tight budgets or credit that's too shaky to go with the traditional carriers. Signal strength was always pretty good, but don't expect much from customer service over the phone. As far as stores go, your experience will vary with each location. Phone selection is a little limited, and flagship phones are going to be expensive (you usually have to pay full price, with no financing). I used Boost for about 3 years before switching to a major carrier, and never had any major issues.

I have used a few pre paid plans and they were a waste of time and money. Dropped calls, no connection but they suck up your minutes with no problems. Tried calling customer service if that’s what they're calling it. No help, "Sorry, nothing we can do." Sound familiar but with Boost I experienced no problems and excellent customer service. You buy your minutes or plan and away you go. I had no dropped calls. Always connected to a tower.

Been a Boost customer for about 8 yrs! I have had problems with the phones and service. I am now thinking of changing provider. I upgraded my phone 3 or 4 months ago and they sent the wrong phone and to get the right one (Samsung A20e) instead.

I really like having Boost a lot. I enjoyed having a no contract plan. It was important for me, being able to get my plan the way I wanted was great. Their Customer service online is also great and by phone. There were always polite and very helpful. I also loved that they have such a wide variety of affordable plans to choose from. It's great. I say definitely give it a try. You Won't regret! I sure dont.

They should have to tell you upfront that you can't talk on the phone and be online at the same time. Also paying $60 for "UNLIMITED" Service it should say in bold letters WE ARE LYING IT'S NOT REALLY UNLIMITED BC WE SLOW YOUR SERVICE DOWN!

Boost is very reasonable, when it comes to pricing and service. I have tried other companies and they are very expensive. Boost offers are the best and there are *no hidden fees*. A lot of the other phone companies make offers and within a year rise the fees.

Great Value. The Signal is a little spotty, but sufficient. I'm on the $50 Unlimited plan. It works for me. I'm on the Boost-UP Program, which allows you to finance a phone after (1) one Year of service & on time payments, without credit check. I hot the Galaxy S9 for $1.00 Down $33.00 per month for 18 months.

I like Boost. It delivers the services it says it will provide. I've been a using them since July 2019 with no problems. My previous phone actually fried so I needed to get a new cell phone. I didn't want to spend a lot of money on a new phone so I bought the LG Stylo 5. I am on the everything unlimited family plan. $100.00 for 4 lines and it definitely works.

I never had a problem with local service. Sometimes out of town there would be issues with service. The price for the plan was great with unlimited calls and data. If you use a lot of data it tends to run slow until your billing cycle starts over. If you're looking for a low plan cost I would recommend.

I have three phones using Boost and I’m about to find a new carrier. Forget finding a Boost real live person to talk to. Without WiFi my phone never operates. I’ve tried to explain this, once I found a person to complain to. They were of no help! There is no special treatment for a long time customer of 15 years. Would I recommend this company... Not to my worst enemy! If anyone should know it should be this 15 years of service Fool. ????

I switched from Verizon to Boost Mobile almost 4 years ago and Love it, the service is great, no lost calls and the price per month is Great. I have Unlimited calls, data and texting for $45.00 per month.

Horrible service. Phone service only works in certain areas. I had them about four years ago. I went on the northeast side of town. I live on the northwest side of town in Houston and it was a hour away. There is no way my service should have stopped working. Ridiculous.

Boost Mobile is who I'm currently with and I will be changing to a different company by end of month. The service is horrible. I cant use my phone in my home and sometimes the service cuts off and does not work on some of my lines seeing how I have 4 lines family plan.

I'm Jan 28, 2019 I boosted up to a iPhone 8 Plus. They tell you that after the phone being activated for 12 months and as long as your bill is paid and the phone is paid off that you can unlock the phone and take it to another carrier. Well the phone was paid off early and I waited till it had been activated for a year to ask for it to be unlocked. On Jan 29th 2020 I requested it be unblocked. The first time I was told I would "get an email" letting me know it was unlocked. Of course I never got an email so I called back 4 days later and they were surprised someone would tell me I would be getting an email, but they told me the phone was unlocked. Mind you the phone settings still indicated Boost network and no other network options. I called back and spoke with a manager who assured me the phone was unlocked. I tried again with another imei check and it's still locked to boost network.

I've been with them for 20 years, never had any issues either with the phone or customer service. Would like to see more variety on phone plans and more ways to purchase their phones with a payment plan other than having to purchase the phone outright.

The price per month is not worth it. The service is extremely spotty and the data is extremely slow to non-existent. I am supposed to have a certain amount each month, but I would run out of it even when I used WiFi.

They have great customer service and the most amazing plans. I've been with them for six years and I haven't got any complaints. They have all kinds of perks. They also have the newest cellphones. They have great family plans also.

I have had Boost over 2 years. I am mostly satisfied. They are pretty good at helping to fix issues with the phone pertaining to technical and malfunctioning issues. I would recommend getting phone insurance because the one year warranty does not cover physical damage to the phone.

Well Boost has a awesome plan and even if you don’t pay your bill you can still receive calls and that the nice thing not all the cellphone let you receive any calls and the iPhone is very nice price in the budget range.

Don’t use your bank account. I contacted customer service because I was double charged and 3 out of 4 lines were disconnected. The agent charged me again trying to fix the issue. I have now paid $320 for a $100 plan and they don’t credit overdraft charges that they caused. I have to wait 8-10 days for a refund to post, but they won’t tell me the amount they are refunding. The service itself is fine, but I recommend using a credit card for your payment.

I been a customer with Boost Mobile for almost 4yrs. I been having to paid one month and get the other one free for the past 3yrs now because I upgraded my phone. They change my plan without telling me. The customer department told me they can’t do anything. Bad customer experience and a headache it’s what I had this morning. They need to send his employee to a class to teach them how to do a better care to give the right information to the customer.

Me and my family have been loyal customers for years with Boost Mobile, but due to the declining quality of their mobile products, we decided to switch mobile carriers. Unfortunately, Boost would not unlock my phone, which would allow me to switch services. They promised me that in a matter of days my phone would be unlocked, to no avail, they forced me into paying for another month of unwanted service. A week later, my family has moved on to another carrier and I am stuck with Boost, being held hostage by technology.

Boost constantly spams me with text messages. I contacted their customer service department and asked how I could opt out of their spam. They told me that I couldn't. I am now looking for a new mobile carrier.

I was a customer for a few years before I had to switch to different service. I moved to an area where Verizon was the one that had cell towers. My Boost Mobile device failed to work in the area I live in. Unfortunately, several months ago I had to get a new device because the other one was broken. Boost Mobile will not unlock SIM card because "I didn't have the device long enough".

Switched to Boost for the free Galaxy A-20. Terrible mistake. Truly the worse service I have ever encountered; dropped calls, terrible coverage and calls constantly breaking up. I am obliged to stay with them for 3 months or I have to pay for the phone. After that I am gone.

I was on the family plan with Boost when I lost my phone in October and the customer service rep deleted me off of my family plan when I reported it lost for some unknown reason and set my new phone up on a new family plan by myself and I had no idea this had been done. I never authorized this and I believed all this time that there was only one family plan. I pay the family plan when it's due and then I would get charged again or my phone wouldn't work so my husband would get the notice to pay the other plan. Meanwhile we were very confused and neither of us realizing there was the second plan.

So here is my story. I been with Boost forever! And I have a second line for my daughter. For some reason they have my daughter as primary. Needless to say it's been a nightmare trying to get this issue resolved. I called on Thursday 1-10-2020 was on the phone forever trying to resolve this. The lady I spoke to told me that it would take 72 hours to make me the primary after all I am the one that pays this bill. So then I call today and get a total different story that they cant change me to primary because my daughter had a boost up contract that I just paid off on Thursday with the lady I spoke to. So basically they lied to me. They obviously don't take note and keep them on record for the next time you call in or for the other rep that takes the call. Looks like Boost mobile will tell you lies and does not keep their word.. Look like I am looking for different service today!

Have been with them 16 yrs. First problem I have had d but this the worst customer service I have ever seen. Cant put into words how bad it is. My phone # was hacked and it is 5 days later and they cant fig it out. Have called them multiple times with case # and they have to start all over again.

I went into the Boost store to get a new phone. The girl that works there asked what I needed, I advise her wanted new LG phone. She asked if I knew the price and I advised her it was $169.99. She agreed so she went and got phone and started to check inside the box then she started to activate which I DID NOT ASK FOR SHE NEVER STATED ANY CHARGES FOR SERVICE. She asked for my credit card and as I was walking out she handed me the receipt. When I got back one she charged $199.99 for phone and $25.00 to activate. Went back and she said, "I told you that the phone was $199.99 and that it cost 25.00 to activate," which I told her that was not true and she said, "Well maybe you forgot." I can tell you if she was a man I would have busted him in the head. I forgot is the same thing as I'm lying. Must beware if you're going in this place. She is going to get you too. This is a very bad store to represent the boost company.

Never in my life have I had a company tell me I'm not who I claimed to be and refused to sell me merchandise. I'm trying to give you guys money. I'm trying to purchase a phone. All three bank-issued cards have my name clearly printed on them. I am a US born citizen with all of the proper identification. How dare you accuse me of being other than I am. After 15 years you've lost my business.

I bought their hotspot device call to Coolpad 450 bucks and their service package was 50 bucks a month for 50 gigs. I had to order the device online because the store had none in stock. When I received the device then I had to go to the store in Denton Texas to activate it. When I got home the device did not work in my house! I could not get a signal for more than 30 seconds at a time. So I took it back to the store trying to get a refund and they told me straight out we are a prepaid company and we don't give refunds.

Do not go to Boost Mobile. They’re a fraud. I bought 2 phones on Dec 14 and did not open just wrapped for Christmas. When opened they won’t connect to wifi. Spend 1/2 hr on phone with a very non-English speaking person that I couldn’t understand so I went to Boost Store and the guy was very helpful but couldn’t get it to work. Told me to send back. So back to phone customer service which btw stinks. I got disconnected twice and 1-1/2 hours later they told me I can’t return phones because they have a 7 day return policy. Even though my sons only had 1 day because they weren’t opened til Xmas. So now I have 2 non working phones!!!

The price was good but the connection was very poor 90% of the time. Customer service is totally inept at solving any problems. The notices I received were in Spanish despite attempting to tell them my preferred language was English a thousand times. I switched to Boost with two phones I owned and they locked my phones, making transfer to another carrier and keep my number nearly impossible. If you go in to a store they are unable to do any customer service except pay your bill, again making you call the inept customer service department. I would suggest staying as far away from Boost as you can as it felt as they stole my phones by locking them, when I owned them and had no contract. The reception was very poor, customer service was useless!

I have a problem with text messaging and after a week and a half of speaking with them every day and following their troubleshooting steps, nothing has worked and I still have the same problem going on. I asked to speak to a higher level technician and they said they couldn't transfer me to that department. Instead they said they would create a ticket for them to call me. No one called, so I called back and they said they deleted the ticket because they didn't have all of the info they needed from me. What kind of nonsense is that? They didn't call me back to get any more info either. When I asked for them to put another ticket in they said they did and that I would have to wait another 3 days for someone to call me back.

I have been on the phone for 3hrs with Boost Mobile because I am going to Mexico and wanted to learn and pay for a service that I could use while out there. They stole money from me and lied to me about providing the service that I never received.

I bought two pre-owned Samsung Galaxy S8 from Boost on Black Friday. When the phone arrived the next week, my husband held off using the phone because he wanted to get the case first. When he opened it 5 days later, well within the warranty time, he found the screen is defective. We called boost, instead of helping us to replace the phone like any credible company would, they transferred us to 3rd party vendor again and again, shirking off their responsibility for something arriving defective on arrival. It was well within the 14 days of purchase.

I bought a new iPhone from Boost Mobile online. When I received it, the phone would not charge or even turn on. After calling Boost they sent me to Apple for support. Apple had me go to the nearest location to test the phone. The Apple technician informed me that it was a pre-owned phone and it was not functional or repairable. I was angry, there was no indication that I had bought a pre-owned phone, but that's because I didn't...I bought a new phone and was sent a pre-owned phone made to look new.

The only bad thing that ever happened to me was a surprise activation fee when I decided to upgrade to a newer phone in store (Moto to LG G6). But the woman in store told us before charging it. Otherwise the service was mostly good; although at some points, it'd say I have 4G in an area, but nothing would load. It wasn't constant enough for me to be upset that much. Things I love about Boost: the taxes are already factored into the plan. I get an even amount taken from my account every month, so I know what to expect. I also love that I can get pretty good coverage in Mexico for only $5 extra. It's a total deal.

Do not go here. I went here to switch my family plan. I was charged 192.00 for two phones that was supposed to be free. And set up on a 2/80.00 plan. I wanted 4/100.00 I was told I could come back for the other two lines and pay 10.00 for each phone and 20.00 activation per phone. When I returned for the other phones I was charged and additional 156.00. I told them I was not paying that much and still had to turn around in two week to pay the 100.00 for the original plan I was asking for. They stated that my bill would not be due again until Jan 1st not the 16th.

I going to give Boost-mobile a bad review for poor customer service and mismanagement. It has to do with my LG 4 stylus cell phone with 2 month warranty. I called lg customer care services to get my phone repair since it's not charging and the lg warranty department representative took my information and said I needed to provide proof of purchase of my phone. I did not have the receipt. The representative said that boost-mobile can email me this receipt and the representative send me an email with an lg web page to upload the receipt. I called boost customer service and was told that boost does not provide or email receipt and suggested I contact the store where I got the phone from.I

Do not do any business with this location Rancifer's investments, LLC 12962 S Ashland Ave Blue Island, Il 60406. The customer service here is terrible and they will lie to you to make a sell. My phone stop working on today 12/13/2019 and the customer service rep was laughing and talking as if what was happening with me was not important. When I asked them to stop doing this I was told if I did not like their attitude to contact customer service and I did and the supervisor was worst than the employees in the store. Wow! I tried to contact the corporate office and every number that is listed are disconnected.

Boost Mobile- Pensacola, Fl. I bought an iPhone 7, 5 days ago, on Dec. 6, 2019. On Dec 9th I went to the Pensacola store and told Amber the clerk that sold me the phone, that I wanted to take her up on the trade in before the 7 days were up. (She told me when I purchased the phone I had 7 days to bring the phone back for any reason, and I could trade it for another phone if I did not like it.) I do not like the phone. It will not hold a charge with very minimal use for even 5 hrs. It will not allow me to access my email for work at all.

Bought a certified used iPhone 8 months ago. Was told that certified iPhones have 1 year warranty. Phone recently stopped working. Contacted Boost and was told by them that Apple would honor warranty. Apple stated that warranty is supposed to be honored by Boost and not Apple since Boost sold phone. Boost disputed this and transferred me back to Apple. Called Boost again and was given the runaround after waiting for 2 hours. NEVER buy a used phone, especially from Boost. They are lemons and will stop working. I will file a complaint with FCC.

When you sign up, paying full price for the phones on a pre-paid service the salesperson tells you that Boost covers ALL of the USA. That proved to be a total lie. Then after 8 months of utter frustration, hoping that things will improve, but does not and you decide to move to a better service provider they refuse to unlock the phones that you paid full price for. Devious company.

I experience was trouble. Talk with a supervisor at Boost Mobile technical support name Josh. After trying to switch from one iPhone to a more update iPhone which they said was not compatible. They did answer my question but tried to transfer me to another department. Where I had to keep calling back to talk to someone different that tell me different information. Just to be transfer again and again, just getting the runaround.

Please, someone help me. My name is Blake **, cell# **. I purchased, 14OCT2019, a previously owned phone from Boost Mobile's online store. The website did not have any information about requiring an account with boost mobile to use the phone with a different carrier. I've called boost mobile multiple times and spoken with various customer service agents and supervisors since 18OCT2019. I have been hung up on and referred to automated telephone numbers that require an active boost mobile telephone number to proceed. The automated service keeps hanging up on me without an account. I still have not received an RMA or shipping address to return the phone. Now a supervisor named Alex tells me the return policy is past the 7 day mark and I'm unable to return the phone. He claims they can't pull up records of my previous calls because I'm not a boost mobile customer. He just hung up on me again! The call record this time was 30829.

Been with them 6 months using a galaxy s9. Let's just start with the roaming data, which is horrendous. I cannot begin to get you, the reader, to understand the anger I have had with the data using there 50 dollar unlimited plan. I do ubereats on the side and since using this I basically just don't anymore. It will stop loading direction after driving anywhere between 3-20 miles for a delivery so I'm just driving around praying that I didn't come all this way for naught.

Moved from the USA to Belfast N. Ireland where Boost Mobile provides no mobile service. Contacted customer service to unlock my cell phones so I could use them via another provider in the UK. CS would not unlock the phone until 12 months from activating them and I had the cell phones for 11 months and 21 days (9 days short of 12 months). I explained I needed my phone unlocked/activate by a UK provider due to medical reasons. I am in kidney failure and need to communicate with doctors, medical centers and my wife in the event of an emergency.

I paid $50 for a monthly plan then they claimed I had to pay $10 more for activation. The very next day, I noticed on my checking account statement that they charged $110. I’ve called customer service three times in an attempt to get the additional $100 returned to my account. They now say it will take up to 72 hours to return the money they accidentally took out. I now have NSF fees for other returned checks because I didn’t have an additional $100 to cover their mistake. It takes too long to get a human on the phone and then you can’t understand what they are saying because English is definitely not their first language and all I hear is 50 others in the background dealing with other customers. I’m extremely disappointed in the poor, accident prone customer service. I guess I’ll just have to take my business elsewhere. My advice is don’t do it. Don’t change to Boost Mobile. You’ll absolutely regret it!

I have been a Boost customer since I was a freshman in high school (2004) so I've watched the customer service go downhill from the chirp days. I've had plenty of bad experiences but this one takes the cake. I just bought a certified pre-owned boost mobile Samsung Galaxy s9+ from boostmobile.com for $350 (+ tax was like $390 total). It arrived still attached to an unpaid Sprint lease and was locked due to "unpaid sprint balance". I was on the phone with boost for 6 hours (!!!), transferred between 12 different people, and hung up on 3 times. It was a Nightmare.

Boost Mobile store on Springs Road in Vallejo California misrepresented an iPhone as new, only mentioning that a CPO in front of the description meant Certified Pre-Owned AFTER the phone failed less than four months after my purchase. These guys are dishonest and sell substandard phones. They do not and will not stand behind their merchandise. In addition, it seems that CPO also means that Apple has certified the phone. Well an APPLE certification is not worth anything either. Don't do business with these rip-off artists! If I could give less than 1 star I would.

DO NOT GO TO BOOST MOBILE!!! They say "no contracts" but what they don't tell you is that they will not unlock the phone for a year if you choose to switch to another carrier. Spoke to several different representatives and was assured twice that the phone would be unlocked within 3-5 business days. Upon checking on status was informed again that they won't unlock it for a year. So, you have the option of using your newly purchased phone as a paper weight or you use their service. Very misleading, horrible communication and customer service and very deceitful to consumers. DO NOT USE THIS COMPANY!!!

Company lied to me. I made decisions to pay for several hundred dollar phone because customer service promised I could port my number over. They ran me around for three days and then told me that couldn't happen. I wasted hundreds of dollars and time, and now they tell me I can't get a refund... EVEN THOUGH THEY LIED TO ME. After going back and forth on their online chat, and on the phone, I was hung up on by a POS supervisor. AWFUL, SERIOUSLY AVOID THESE LYING THIEVES!

Bought a replacement phone on Boost Website for wife and phone was delivered with carrier lock for leased/owed/stolen. 4+ hours on phone trying to get ironed out. Sprint said no lock on their end. Shows to be locked on Boost! Back to activate phone and online error. MEID: 35598208247579 error transfer to agent who could not activate as well. Transferred to Samsung and they verified issue on Boost end and to check warranty. Long story short "NEVER BUY FROM BOOST STORE ONLINE". No overnight good phone replacement! "Send the phone back to us and when we receive it may give you a refund," was my only option.

This is the absolute worst phone carrier I've dealt with. A few years back they were ok but now horrible. I can't get on my data or surf the web. Horrible horrible horrible. Stay away from this carrier.

Boost is the worst prepaid company EVER!!!! The reps and supervisors lie and give false information just to get you off the phone. Then when you call back to complain about the rep giving customers false information no calls are reviewed. They believe their employees and will not make the situation better. All reps can’t speak English nor can they understand. I'm leaving Boost. Verizon has a better prepaid company and customer satisfaction means everything! Boost needs to be shut down!!!!

This by far has been the worse experience I have had with any phone company. I ordered a phone from boost a week ago did expedited shipping and everything. Boost managed to have no idea where the phone I’ve ordered is so I’ve been waiting on a phone to come that should’ve BEEN here! They can’t seem to find anything about the phone whereabouts and don’t seem to care.

My granddaughter (minor) purchase a mobile phone with her own money $213. We received the phone and you could not hear on this phone without being on speaker or headphones. I specifically asked Boost and I was told this iPhone is quality checked to make sure everything works. This is a common problem and you did not check this out. When I called they told me I had to file a claim. I received this phone damaged. I did not damage this phone. They immediately transferred me to the claims department. The claims department took the statement and said they sent out a label to return the phone and this will take 7-10 business days for them to send out a new phone after they receive the phone back.

My Uncle passed a year and a half ago. He had his phone with Boost and purchased it outright. Somehow they still have the right to lock it to their network if it isn't active for 12 months. I followed their required process to get it unlocked, it needed an additional 2 months. So after the 2 months I called and I was told they would unlock the phone in 3 to 5 business days. When I called again a week later the phone still wasn't unlocked. I was told it would take an additional 4 hours, when I tried to put a sim card in the following day it STILL wasn't unlocked. We are going on 10 days and the phone still isn't unlocked and I was told I needed to wait an additional 2 days and it should be unlocked... not that it will be unlocked. I really don't understand how they can hold a phone hostage when it is FULLY paid off. You can follow their rules and they STILL won't unlock your phone. Please. if you are smart you won't waste your time with this company.

AVOID this cellphone company at all costs!! Their customer service agents barely speak English, so good luck with refunds, etc. The only thing they SEEM to understand is about taking your money. If I were stranded in the middle of nowhere, this carrier would be the LEAST reliable. Nothing but facts. Switch to Verizon or AT&T.

Our store owner is such a thief and liar. Customer service is just as bad. I have no service at my home whatsoever. 2 hours on the phone with call and a account credit was promised. Nothing yet and it’s been 2 weeks. Twice I paid my bill before the due date and had no service the day after due date. These people are crooked as they come and lie through their teeth. If I could give less than 1 star I would. Changing service this week. Sad that they can treat you this way and get away with it. I guess they don’t care what type of people represent them. Scum of the earth as far as I’m concerned. Need to be put out of business.

I have repeatedly call Boost Mobile. I do not get service. My 4G does not work with full bars. All it does is buffer. I had spoke to Boost Mobile multiple times for them to fix my service. I always get an excuse that they're working on the towers. I've been with them for three years. In the last 6 months I have not had service that works. My data does not work. Went to Colorado. Had no service whatsoever. Could not even call 911. I am so disappointed with this. They were supposed to call me back and I have never received a call back.

Ok here's my experience with Boost Mobile; I have a LG phone which was purchased at a local Boost Mobile store and it's a very good phone. Lg makes a good product. Upon showing this phone to my son he liked the phone so well that he himself purchased the same Boost Mobile phone at which time I added him on my family plan. So we both have an account with Boost Mobile in which for a couple of months seemed to be fine but then somehow the sim card ended up lost out of his phone (which is not itself the fault of Boost Mobile) so my son purchased a $10 dollar sim card kit at Wal-Mart (their sim card kits cost $9 dollars more than all the other carriers for some reason).

My 2 week endeavor begins with the decision to upgrade my phone and pay off the leasing plan I had been paying on since I only had 27$ left to pay anyway. I had decided that I wanted the iPhone XR. 33-ish dollars a month isn't that bad for a phone with a few years worth of life cycle left. Unfortunately not one Boost Mobile rep in my area had it in stock. I called everyone within probably 200 miles to no avail. Every one of them said they only carried the IPhone 6. As old as that is, I wasn't interested. I'll just look online. I gave up after not being able to find it locally for about a week. Work, life, etc, I was busy.

Boost mobile is terrible, I switched over to boost 6-7 months ago and never been late and always had a credit. For unforeseen circumstances I had to cancel service and requested the remaining $67 I was going to have left to just be refunded. Well since the credit was put on in July I can't get it back because it was too long ago so pretty much they are keeping my money.

I have been a Boost Mobile user for about 6+ years. I have had few problems until last Wednesday. I called Boost about not being able to access internet or make phone calls. I was on the call with their IT department for 58 minutes while he was trying to troubleshoot it, and at the end of that call, I was still having issues, and the IT guy told me it was probably my phone and for me to call manufacturer. He told me by the area code I gave him, it didn't show any service issues, so it again it was probably my phone. I did not agree it was my phone, so I waited and tried the internet later after I left the current area I was in, and sure enough it worked.

I had suffered a broken back and had to be out of work for over two years. I had ran low on money this month because of some medical bills. I have been with Boost for about 13 year's so I called and asked about getting a extension on paying my bill. They not only gave me a free month of service but they also reduced my monthly payment by 10 dollars and gave me more Data. I really appreciate that they appreciated that I had been such a good customer for years. I have always been satisfied by their service and how good my phone performs. If you need a great phone at a great price give them your business, you won't regret it. Thanks.

I was doing someone a favor and paying the cell phone. I thought they still had Boost Mobile. Come to find out they didn't. But my payment went thru on boost mobile even though the person didn't have an account with them. I call. I was told that the account was closed. There was nothing they could do to speak to my bank. My bank says to speak to them since the payment was processed. I call. The person wasn't understanding me. I asked to speak to a supervisor since he was of no help and he hung up on me.

Awesome customer service!!! He was very helpful and made sure the problem was solved before I got off the phone. The service was fast and very entertaining. He made me feel good about having my Boost service. Thanks Lance. :)

I'm just curious why the internet speed is always extremely slow for a 60 dollar plan with 30GB hotspot. I was reading the reviews here and found the word throttling, meaning the company may be reducing speeds on purpose? It was the slowest ever yesterday. It's been an issue for six months and I think I may need to switch.

Boost Mobile $50.00 cards are not throttled during times of congestion anymore but are now permanently throttled after 23 gigs till the end of the contract. After throttling occurs the speed varies from 1kbps to 10kbps not 27 like the terms and conditions stated. Most of the time after throttling the internet doesn't even work at all unless you reboot your device repeatedly until it starts again. The LTE sim and antenna even fails to make a connection with the towers during throttling. Compared to other providers throttling I would like to give Boost a zero star rating but there isn't one. Boost is by far the worst cellular phone service in the market.

I've been a Boost customer for years and, until recently, have been mostly satisfied. However, I've now been without service for two weeks--I can't place or receive calls and only get texts intermittently. I'm missing calls from clients and missing out on work because of this issue. I've contacted Boost's customer service multiple times, but have gotten nowhere. No one has any idea when or IF service will be restored. They say the loss of service is due to a tower outage. But after two weeks, they still don't know if it will be fixed--I find that hard to believe. I've seen on the community page of Boost's website, that many customers country-wide are having the same issue--some have been without service for months.

Terrible! Absolutely horrible phone service. They stole money from me - 270$ of fraudulent purchases. When I told my credit card company about it, Boost refunded the money to my card, and then suspended my account until I paid them the 270 dollars directly. Customer service was NOT helpful at all, and rude at times also.

McRae, Ga forget it. No signal at all. I live in the big city of Augusta, Ga. Venture out into the farmlands and you are done. No signal at all. Boost step up please! I'm changing carriers after 15 years with boost.

I was extremely dissatisfied with the deceptive and fraudulent nature of my recent purchase. I went to boostmobile.com to buy a cellphone that will be compatible with my Boost Mobile service, so I picked one, entered my credit card info, and hit send. It was at this time I discovered Boost refuses to mail stuff out via US Mail so it gets safely delivered to my mailbox. Boost Mobile only ships their phones out via Federal Express, AND they will only deliver to the address associated with the credit card. If you work for a living they still require that this packages be sent to your home, even though you cannot be there to receive it.

Dealing with the customer representatives and specialist is a nightmare. Very unprofessional and kept avoid connecting me to a manager so I could solve the problem I was having as well as refusing to refund the money I paid for a service that I didn't received. Very frustrated with them and unhappy I definitely would not recommend them to anybody.

I switched to Boost yesterday and explained to the salesman what I needed in a phone. So after switching my service and spending $1,000, it is obvious that I was lied to. You cannot use internet, receive pics, receive emails, or anything involving data usage while on a phone call. So, when you complete your call, notifications go haywire and messages are missed that were needed while on the call. It is ridiculous to have to tell someone, "let me hang up, look at the design you made, and I'll call you back". You will have to do this multiple times on Boost network. After complaining to the store, the salesman said he would refund me small portion of my money but otherwise oh well. I never would have switched to this service had he not lied. To top it all of, the online chat service is horrible and getting through to a rep on the phone is painful.

I am so appalled that there are so many bad reviews for this company. I LOVE how cheap my family plan is for my husband and me. Unlimited 4G data on both lines with 12 GB of recurring hotspot for $80!!! (We got the extra GB randomly one year when Boost sent us a message thanking us for being loyal customers!! I think we had 5 before?) It’s by far the cheapest data plan and I have had no problem with service. Anytime I’ve ever needed to speak to customer service - the people were always professional and tended to my needs. I do love the BoostUP program and was able to get the new iPhone 11!! ☺️ I refuse to switch to any other service provider. I am strong on my word when I say Boost Mobile is amazing!

Purchase a phone the other day online, received it, does not work! Took it to repair shop. Said the MOTHERBOARD was FRIED. Nothing they can do, says it most likely had water damage previously! So now Boost is selling broken phones collecting loans until you send them back for refund! Found 2 others today who received broken phones on 09/24/19 from the iPhone sale online at www.boostmobile.com.

I bought a new phone through them thinking it would fix my problem, nope. My service is worse. Can not connect to internet and if it does connect I have time to go to library and get info before the phone gives it to me. I called customer service only to get someone I couldn't understand and get hung up on several times. I spent 2 hours on the phone and having same result. DO NOT I REPEAT DO NOT GET BOOST. YOU WILL REGRET THE PURCHASE.

Do not purchase phones from Boost Mobile. They require that you keep active service with them for 12 months before they will unlock your phone so you can transfer to another provider even though your phone is paid off.

I’ve been with Boost Mobile for 5+ years and I just had the worst experience. I wanted to buy a phone with BoostUp. They kept putting my credit card through a bunch of times and they never told me there was a limit to anything or buying. I call 3 times on each call they said it was my card, etc. and it wasn’t. It was Them! Now because they processed my card and or stuff Nowww I’m not allowed to purchase my phone for another 24 to 48 hrs When I’ve been calling Boost Mobile for a couple weeks! I’m soo mad and I need My phone! Asap. I lost respect for Boost ... I need to rethink my options for a cell phone carrier.

As soon as I entered the shop, I was welcomed with a smile and how can they help me? That was fantastic. I explained to them my reason and in no time say 5-10 minutes my issue was resolved. Again, I happen to call customer service line for assistance, and how they received my call, introduced their shop and said, "Please how can we assist you," was great. My data was addressed.

Do not get this service! Their customer service is crap and incompetent. Their customer service is in a country where they do not speak clear English. They treat you like you are expendable. They try to rip you off in the stores. Even though they say they have better coverage than Verizon (they are owned by Sprint) they do not. Do yourself a favor and go with anything but this service.

I qualified for an upgrade and asked questions about the phone before selecting. Thses dummies sent me a child-like phone: Galaxy A10e. The 'e' is for extra small. I am supposed to have the Galaxy 10 but the fact that they lied and used the recent Hurricane in Florida as an excuse to not send me the shipping label is worse! Then today I found out I was 'denied' a shipping pabel that was a month ago. Im not using or paying for that toy phone. I will be going to Verizon!! **!

I been with Boost for a while. All I get from them is problems seriously. Last bill I paid 97.00. After again customer service was rude. I had it with them issues after issues. Well I paid the 97.00. They wouldn't connect my son's phone so they kept telling Me that certain phone had a pin. I never set a pin so I asked for refund of my 97.00. They say they cannot return my 97.00 cause I paid from debit card. Let me tell you something, yall are thieves and people, if yall are smart, don't get Boost, nothing but issues 24/7. Service sucks. They said unlimited internet **. My slow phone barely works unreal. All I want is my money back not fair. They get to steal from someone. I spoke with several managers and they are refusing my refund. I paid and 10 min later dropped their sorry ** service. I'm not done. I'll let everyone I know how ** they are. Hope yall get what comes to ya. Hope many people drop yall like a bad habit.

I am extremely frustrated with Boost Mobile! I have been a customer with them for almost 2 years. I pay $50 a month for unlimited data, calls and texts, however I cannot seem to get data coverage for 2 mins without it buffering!! At first I thought it was because I had an outdated phone, so I got the Samsung S9 hoping for better data coverage but oh my goodness it's the same if not worse. A video on YouTube that is 9 mins long will take me 25 mins to watch because of the constant buffering. Is this acceptable Boost Mobile? I got a phone through them with BoostUP which is an additional $40 a month so I am paying $90 a month for what? Just for the phone without being able to do anything on the net are all!!!

I had this service for while. I pay unlimited service. And always the last week service is slow. Due to death in my family. I been paying 3.00 a day. So apparently they don't know how to add, or put you on hold forever. Last time I checked if you add money on a Fri. So you have service the next day they charge you for Fri. Instead of starting you on Saturday. Week is to next sat at midnight. So why I wake up to no service. I called 6 times. And been told hold on. Each call it's been over 20 minutes. Ask for supervisor. And put on hold.. wow great service jk. 1.3 stars service?

I have had to call the customer service way too many times to remedy an issue they keep causing. Unreal how stupid they are, maybe if they had someone you could understand it would help but I doubt it! This is by far the worst company I have ever did business with, I would not recommend Boost Mobile to anyone! Been a customer 1 week and they SUCK! I signed up with a plan and they have changed it 3 times! Again they SUCK! Wish I never got involved with this so called company!!!!

Purchased a phone online on labor day and decided to cancel the purchase literally 5 minutes after the purchase. There is nowhere to cancel the order on the website so I called into the 1-800 number and reached a representative. I told him that I wanted to cancel and he put me on hold for 40 minutes. When he finally got back to me he told me that the phone order would reflect in 5-10 minutes but guaranteed me that phone order was cancelled. This morning (the next day) I woke up to an email telling me that the phone had been shipped and the my account has been charged. TERRIBLE SERVICE, never have I experienced a call center rep that has lied to me about the cancellation instead of telling me they couldnt reach the appropriate rep like what happened.

I paid for 2 phones for 1 year in advance. Before went in Europe, asked for using phone overseas. No problems. Just pay the rates.. Now, after hours of begging them, no results. Can not use even the message bank which is very important for me because I am running a business and customers are calling me on the mobile phone. Can not even log into my account, does not recognize my phone number. Big damage done. When I get back to Australia I will take them to court. Must compensate the damage. But first will get a new provide. Their service does not match the 21st century technology. KEEP AWAY FROM THEM.

One word - TERRIBLE!!!! Port out from Kogan since last Thursday (29.08.19) and today 02.09.19 almost gone. My phone is still not connected despite numerous phone calls and online chat. This is a mistake I now regret. Should have stayed with Kogan. Last time when I port out from Optus to Kogan the process was so smooth and quick, I remember it took less than 4 hours. So, buyer beware! They might offer cheap prepaid plan but their service is **! Telstra network??? If the service is so crap and you can't connect then it doesn't matter if your network is gold-plated or not. Porting to Boost is nothing but FRUSTRATION!!!!

Customer service takes forever to answer your call for help. It's very hard to even get a customer service rep live. And when you do it's hard to understand them cause no English. Unless you're trying to pay for service then it's a rep with broken English. Service is horrible and calls are always lost. I paid for data and never got it. I paid for service yesterday and can't make a call and have no data. And if you call and you're upset the rep has no problem dropping call. And then you have to call back and start over. I didn't even want to give them 1 star but had no choice. It's cheap but you will regret getting Boost Mobile and it will cause you stress when trying to resolve any issue.

Worst internet service ever. Phone agents knows nothing. They read you a script. Add on features do not work well. 50 dollar unlimited plan is useless and a complete rip off. They steal over half your billing cycle slowing your data speed down, very slow, sometimes not working at all. I cannot wait to leave this phone company behind forever. The battery life in these Boost phones are a joke. You cannot access internet while on a call. Goodbye Boost forever. Enough is enough! I seen this company fall off for too long...I am a 10 year customer.

First off my phone freezes and lags all the time. One thing they do not tell you when you purchase a phone through them is yes you do or can have internet but you cannot use internet or send or receive multimedia messages while on a call. I am lucky to receive my text messages or phone calls. I have heard people telling me that they have texted or called and it never came through. You have to keep resetting your phone. Once you do that then everything comes flooding in and another problem I have is my service.

Good evening, my name is Pam and I am writing this evening because I have some concerns for the customer service at store 3929 B Victory Blvd. Portsmouth, Virginia 23701. I don't frequent this location that often and tonight was in fact the reason why. :( I have been a Boost customer for some time now and tonight I wanted to just purchase my husband a new phone and that's it! We arrived at this location approximately around 7:52 pm. The open sign was still on (I took a pic). There appeared to be a customer still in the store so we thought let's get in real quick and get a most inexpensive phone and transfer the info when we get home.

I have had quite a few incidents with Boost customer service lately. The first being every time I go to order a data pack on their website it does not do anything. You get to the final step to go to the cart to check out and nothing happens. It just keeps loading and loading. So I get on chat to ask about the issue. No explanation is ever given. They just order the data pack for me and it's fine. The next issue I had was trying to get a sim card for an unlocked phone. First I was told that they had it and it would be coming in the next few days. Nothing ever happened. I was supposed to get a confirmation email when the sim card shipped but it never did. So I contacted support again. They said that there was an issue with the first order and so they would reorder it for me.

Customer care/service sucks. They tell you what you want to hear then do nothing that they said they would. They will send you to a specialist only for them to tell you that they will make it right and fix the prob. They do not follow through with what they promise. Say one thing mean the opposite. Tell you wrong information. If they say they will take to higher up person there is NO higher up. I like the plan I am on and service the phone gives but when it comes to customer care don't waste your time. I would have given 0 star but there is no option.

10 yr customer. Purchased new phone online and ended up not needing it after all. Went to return 11 days later, unused and unopened, and Boost told me no way because I was 4 days past their return window. Tried on several occasions to get them to reconsider — nope. So I requested the phone be unlocked since I paid full price and owed them nothing. Pretty reasonable, right? Wrong — they refuse to unlock the phone so I can sell it. Sounds like theft to me. Avoid these guys at all cost!

I ordered a phone Samsung 7 from Boost Mobile online in April 2019. It heated up and froze up as soon as I opened it. I called instantly and was told to call back in two days because they didn't have record of it. Called back and was told that I would receive information via e-mail to return the phone. A week went by so I called back. I called every week trying to get a RMA. I finally got one in June. Then they told me I had to pay for shipping to ship it back. I was told to call a few days after I shipped the phone, which irritated me because it takes forever to get your point across. I called in a few days which was mid June and they couldn't tell me if they had received the phone or not. This process went on for two weeks and they finally told me I would get my refund to the account or card I paid with in 7 to 10 days.

I have never in my life experienced what I have went through and still going through with Boost Mobile. I’m not going into any details but I will tell you be very mindful If you’re thinking about porting over to Boost Mobile or just starting out a new account with them because their customer service is horrible and they have no options or answers to any of your the problems (THAT'S THEIR FAULT) and you will get hung up on and turned away and basically told just to deal with it.

Apple Certified Pre-Owned iPhone 7 Warranty SCAM. Hello Community, I just experienced a huge runaround. Took the Apple phone to the Apple store this morning. They said the order confirmation we have does not prove ownership?? The phone shows it was activated 2 years before we purchased it. We called Boost and asked for a receipt of purchase to provide Apple, of course they cannot provide it. Boost says Apple should honor the documentation. We called Apple warranty support and they tell us that the Apple Certified pre-owned warranty started when the original owner activated the phone??? So the warranty Boost said was on the phone which I paid extra for expired 1 year before I purchased it? We have been on the phone for 6 hours today working on this??

My experience has been poor. I have relocated within 20 miles from my previous residence so I am not in a rural area. I lost some of Boost's service. I spent 6 1/2 hours on the phone trying to find a resolution. I was transferred to LG in order to have the phone repaired. My phone did not require repair!! Customer service is horrible!!! They cannot communicate!!! They are reading from a script and everyone sounds like a robot. I have since changed to another provider and guess what? Problem solved!!! Stay away from Boost. I have been lied to because Boost does not hold themselves accountable or resolve issues!!

Horrible data service you spend equal time buffing as you do watching. I cannot wait to smash my boost phone and never look back. Customer service is beyond horrible. Phone service drops calls and data buffs. You too can have crappy service for only $50 a month. And the men who work at my local store are rude and treat women bad.

If you are planning on switching your phone service to Boost Mobile please think twice.. Boost Mobile caught my attention by the wonderful deal on getting a new iPhone when you switch from another carrier, on the very first day of service the phone completely failed, after calling the customer service line 4 times before getting to speak with a supervisor, because I had be transferred a total of 9 times. Including a transfer to Apple themselves. Apple then told me to take the phone back to the original store and get a new device because it could possibly be the phone its self after returning the original phone, the new they gave me did the exact same thing. After a total of 7 days in a row speaking to 5 different managers and countless reps I have come to the conclusion that Boost Mobile is the worst cell phone company ever!!!!

Don't waste your time with company unless you want horrible customer service, being lied too etc. This company is low down they don't care about their customers. They gave me the run around when needing help with various issues. They either didn't understand or just did not want to help.

I had 2 lines and 2 new LG Stylo 4 phones. Whenever I tried to access my email, I would get a notice that "server is unavailable, try later!" At the bottom of my cell phone screen. 95% of the time I would have to wait until I was home and connected to my own wifi to check my email. Totally disgusted with Boost. I cancelled one line and had to go back to Verizon. But I miss the Stylo 4 phone as it has a stylus. I agree with all the negative comments. No customer service at all. The in-store reps tell you to call customer service. That's a joke - they all tell you to dial a number and reset the phone. A waste of time. Sorry I ever walked into Boost! Trying to find a carrier that uses LG Stylo as Verizon doesn't. Central Florida resident.

I am incredibly disappointed with the treatment that I received from Boost Mobile. I have been a Boost customer for over three years now. I was looking to switch to Verizon due to an upcoming move and need for more expansive coverage. Boost allowed the account to be canceled and allowed the number and information to be ported to Verizon. They then proceeded to lock the phone and would not allow it to be activated through the new network. When asked why not, they claim that the phone must be owned for 12 months before they will allow it to be changed over.

I'm sorry but these people are worthless. Upon checking the status online I have tried so many times telling these guys that I have the correct pin number they still sit there and tell me it's the incorrect number, just to hold on to my device so that they can get me to go to the store and spend money on their device so they get the money to keep their company building up to crappy service. The technical support are not even in America. They can't speak English for crap. They can't answer any questions in regards to whatever they offer on the website? Activation request number was provided online and they can't support it over the phone by a manager and inform me about what is going on with the port request I put in. Are you kidding me?

My Customer Service Rep was Jacob! He was calm, polite and very informative in assisting me to understanding the payment process concerning my family Plan: when it comes to payment you must make payment to the primary account in which this was my first time using the automated systems. I usually go The Boost Mobile Store and make payments on both accounts with that said Jacob was Awesome in Assistance and Policy Understanding! JACOB in the field office ROCKS!

Network outages are a regular occurrence. This latest one ongoing since around noon central time. I'm seeing it has went on for several days in other areas. Tower upgrades they say, 24-72 hours they say. Apologize for the inconvenience they say. I am going to another carrier ASAP. Boost chat Supervisor Corazon says I can't return my phone and I will be sent to collections. Well to hell with them, we'll cross that bridge when we get there. Boost, you have lost a long time customer.

Boost Mobile has bad service and bad customer service. I was a customer, we're getting ready to be a former customer over 20 years. They turned around and change my plan and did not notify and tell me anything about it. When I call to complain, they charged me for unlimited for updated packet. When I'm supposed to have unlimited now they're trying to tell me that I am in Catlin 6gb when I should have unlimited. Boost Mobile is a fraud and they lie. I would never refer services for anyone to this company. THEY'RE ALL LIARS. Had to give a star to post. Really they get a negative 10 in my eyes.

I had been with Boost for a few years and finally had enough. The customer service is horrible and the comprehension of communicating with the reps is the most frustrating thing ever. My most recent interaction is that I had two lines.. Got mine switched and had to wait to get my sons transferred for multiple reasons. I finally switched to high T-Mobile, but refuse to go back to Boost. I'd rather NOT have service at all. I will literally go back to a rotary phone. My son had issues with his phone causing us to get the same phone from Apple, but a replacement.

Every time I contact this store for issues I am told to contact customer service or bring my phone in. When I take the phone in the staff has no clue and the manager is always busy or out of the place. Service has changed big time.

Okay so today July 15th 2019 I called Boost because they canceled my account. But I paid for my ** and then I call them and I say, "Why is my account canceled?" They said because I didn’t pay but I did. I said, "Can I show y’all a picture of my bank statement that I did pay so get my ** account activated?" But they said, "No you have to pay $30 then we will activate it." So I’m like, "What in the ** are y’all talking about?" So I hang up and call them again. This time they said I have to pay $50 to get my account activated. So they don’t know wtf they are doing when I pay $80 a month every month never later. So I give up on them. They suck **. Sorry guys but don’t do Boost. Do T-Mobile. It’s a lot better.

I have been with Boost Mobile for over a year until today. I have been experiencing service issues for weeks. Absolutely no service while at work which is 12 hours a day. Called and spoke with rep concerning issues 7 times and was told I could not receive a refund. I advise you to save your money.

The worst and I mean the worst customer service I have ever had to deal with. Their representatives either know nothing or lie to you about what they can and cannot do. They give you the run around and send you to another representative who also knows nothing and can barely understand English. They give you a fake name and won't solve the simplest issues. They only want your money and then they try to hold your number hostage if you don't pay right after signing up. They only know what is in front of them on a computer screen and can't do anything manually. I even had 1 representative fall asleep on the phone after they told me to hold please and I could hear him breathing. Even the supervisors are morons. Never ever get service with them because they hire degenerates off the streets of Bangladesh who are slower than special needs kids.

After simply asking Boost Mobile why my phone was on roaming in the usual service provider areas, they assured me the towers in the area were working fine. Obviously they aren’t because my device indicates that I am still roaming. I then stated that I would drop the service provider for a more competent one because they were unable to help or give a meaningful answer. They then offered to reduce my monthly payment by $10 and offered a free month of service. I begrudgingly accepted and then they gave me a code to type in to reset my device with the new plan. And now my phone has repeatedly failed to set up the service via update. So my phone went from not working well, to not working at all. Customer service has been unhelpful. After going through 4 or 5 agents I'm just done. This isn't worth it. I don’t even care about the free month and reduced payment because it is useless with my now equally useless phone.

I purchased an iPhone XR from Best Buy for a friend who passed away. He used Boost and I use Sprint. Boost locked the phone and won’t unlock it because of their policy to keep the phone locked for one year. His service was deactivated so the policy means it will never be unlocked. They won’t even unlock for a new Boost or Sprint account.

I purchase a phone from Boost Mobile because it was the one I wanted. The agreement was I remain with them for a year. Service during the year was horrible. Dropped calls and no wifi calling. I completed the year on June 27 of this year. I requested they unlock my phone. They said 24 to 48 hrs it would be done. In the meantime you can pay 3.00 per day rather than pay another month. To this date July 4th the phone is still not unlocked. Individual service people said it take 3 to 5 days which is already done. Another 24 to 48 hrs. After my call yesterday they said the five days started this last Monday. Unbelievable.

All I was trying to do was activate my daughter's phone and add it to my family plan. I spent over an hour just trying to speak with a HUMAN by phone. Gave up. Tried the support chat. Introduced with a name (implying an actual human) but it is a bot that doesn't understand what you say and therefore can't even seem to give relevant responses. Spent another hour trying to get a human by phone. Finally got one. Was hung up on. Next person? Also hung up on me. Next few places me on hold for ages, a couple wouldn't let me then talk to a supervisor (ARE THERE ANY SUPERVISORS?!). All the while, I kept at trying to figure out the problem myself.

Every store I go in at Boost in New Orleans it seems like the Arabs are racist towards ** people and ** people. And then they will not sell you a phone if you do not pay the activation fee which clearly Boost Mobile says they do free activations. But the people that work at the stores are only looking for a hustle so they lie about their own advertisement.

Called Boost Mobile on May 22, to unlock my Galaxy S7. I was given a reference number and the person confirm my request was honored. [Reference number **] Today, June 26, 2019 I ported out my phone number to another carrier only to find out that my phone still lock to Boost. My phone has already been paid for. My request has not been honored. I have spoken to more than 7 customer service agents and still the issue has not been resolved. I just finished speaking to someone and now they tell me I have to wait 48 hours on top of the month I had already waited. This totally sucks. I can provide proof that the request has not been honored by Boost Mobile and they just keep bouncing me from one agent to the next.

Never use this service. Worst company with no customer service. You will never get refund. It's fraud company. Send phone back for full refund but then after waiting for customer service 1 hour and they will say in 3 days you get but never.

I’ve sought out this page to report how utterly atrocious and infuriating Boost Mobile’s customer service is. I’ve had my last customer service experience just moments ago..I am done. If you decide to call customer service have a drink handy or a stress ball because you will be vibrating with anger and frustration at the experience. My complaint is this:

I have had Boost Mobile for about 5 years now. I must say that I have never had a major problem with connectivity and data reach. I get service in some pretty rural areas. I live right outside of a major city, services always work, I rarely use wifi when at home. Calls never drop, I get all of my messages, but sometimes they are out of order.

ONCE AGAIN I WAS SUCKERED INTO THIS JUNK SERVICE!! I swore I would NEVER GO BACK TO THESE PEOPLE BUT WITH LITTLE MONEY AND THEIR PROMOTIONS THEY GET PEOPLE EVERY TIME. I’m toooo pissed and there’s toooo much wrong with phone and service I don’t even have the energy to explain. Just know T-Mobile is the best, most professional service. Please go there and save the stress of dealing with a company who should have been obsolete a LONG TIME AGO!!

Starting not to like Boost. Paid my bill online with my Bankcard today. The computer accepted my payment but made it an advanced pay payment. I have had no phone service for 8 hours now. Three phone calls to cust. support. Nobody knows why the computer did that but they can't cancel the payment either. Elevated to IT support services. 8 HOURS AND TECH SUPPORT STILL CAN'T FIX THE PROBLEM!! My bank has paid Boost. Boost admits that they have been paid. Until tech support fixes the error they can't turn on my phone. TOTAL B.S. I need my phone on. You have the money. Turn it on and fix the error on your time, not mine.

Boost Mobile has all of their agents and sales staff telling people that Sprint iPhones will work with Boost which is a lie. They have everyone else believing it too. Go ahead, find a Sprint iPhone that is unlocked and put it into Boost‘s compatibility checker. It won’t work. Try another. You will get the same thing. But Boost will tell you to go ahead and buy the Sprint phone anyway, forcing you into a contract with Sprint with a phone worthless with Boost. Verizon unlocked phones WILL work. Try the compatibility checker for yourself on an unlocked Verizon iPhone 7, for instance. The problem is that Boost and Sprint has everyone believing the lie and not a lot of dealers will sell you a Verizon unlocked phone knowing you will use it with Boost. Someone is making money here off of this.

DO NOT BUY PRODUCTS from BOOST MOBILE ONLINE!!! THIS IS THE "WORST" COMPANY I'VE EVER ENCOUNTERED!!! I purchased an item from their online shop and cancelled it 3 minutes after I purchased it because they couldn't deliver it to the address I wanted. The Customer Service Agent told me it was cancelled and I would receive a refund in 5-10 days. She even gave me a confirmation number. Come to find out she lied. She never canceled the item.

They are the absolute worst company if you have any sort of problem at all. The customer service is the worst I've ever been through in any sort of company. If you call, you will have to go through a maze of options and automatized messages in order to get to someone, and when you do they are completely inept and kept transferring you over to somewhere else in order to go through another hour maze in automatized message hell to reach another person. The absolute worst. It's as if they don't want you to speak to a real person and make it as hard as possible. Do not switch to this company. The deals sound fine but the service is so terrible that you really are paying for what you get.

I've had the worst experience with Boost Mobile than any other carriers. I never get a representative from customer support in the United States only overseas that barely speak and understand English, their data drops constantly at the end of the billing cycle at the end of each month and their device insurance through Gadget Guardian is terrible.

Grandson bought a phone, giving his home address. No one checked the address to see if coverage was even available. It's not. So he had 50 minutes on an unlimited plan, Boost Plus (whatever that is) and he has to go six miles to get coverage. No data, no calls without roaming and charges. I have tried reaching out to the office at 2121 University Ave, STE C, Des Moines IA with no success. The phone has been off the hook all day long. I even tried calling the Merle Hay office and she said she would text the manager that I was trying to get through. No luck. Now they just won't answer even though they don't close until 8 pm and it is only 4:45. Boost is a horrible provider, no support, uncaring employees.

I bought a phone online and the package had the incorrect address and Boost needed to contact FedEx to update my address. They never called, the manager stated FedEx would not answer. Then the next sentence was it was too late to call. The manager argued with me of how I called a day after expected delivery date which was incorrect. I called the date of delivery. The end of conversation they stated they was not going to mail my phone back to me and I had to wait 48 hours after they receive the package back for a refund. I never wanted a refund, I want my phone I paid for! They did not offer for me to pick up a phone at a local store, no solutions period. I been with Boost for almost 8 years and bought phones directly from store. I am no longer choosing service with Boost after this horrible experience!!!

So for the past 3 months Boost is trying to tell me it's my phone. My phone is brand new and so is my finances. We walked through all the steps over the phone with them and nothing changed. Still one bar and I know it's the tower because they fixed it in the past and I had good service at one point but for three months no service, dropped calls every day and they don't want to send no one out to fix the tower. That's not good customer service. Thanks for nothing Boost Mobile.

Been having issues with my service since the end of March on 2 phones right after paying my bill. I’ve missed a promotional call. Have lost jobs. I’ve called back numerous times as instructed since they can’t call you back. I’ve had my issue escalated numerous times and with each escalation a new promise to be reimbursed and the problem fixed in a short period of time. I have dropped my plan down because I couldn’t use all my services and was given a partial credit last month to go toward the bill. Reluctantly I stayed believing that Boost would make it right as they told me. I was told before I paid my last bill if I was still having issues another month later they would credit this Month’s bill for the inconvenience.

Never file claim online. The process will lead you to a denied claim. If your claim is physical damage always state that first. The protection your policy covers will only be accepted if they can't push you off to the phone maker. Which their fees for physical damage is cheaper than this bogus insurance anyway.

Boost Mobile allowed someone to use my credit card information and when I tried to get the representative to give me the person's information he would not give it out, because he said it wasn't connected to the phone. That doesn't make sense, if a person uses a debit or credit card to purchase a phone there should be a record of the transaction. I just wanted to provide the information to the police so I can pursue charges or find out if Boost Mobile will.

I have a plan for 2 phones with 10gb data per phone. There has been many times that my internet was reduced a few days after the beginning of a new cycle. I don't watch movies, no games played, and an occasional YouTube short video which is rare. These internet providers are a huge scam that needs to be regulated.

I purchased a new phone from Boost Mobile. The services stay dropping yet along they turn my phone off after I even change my due date. I call in and talk to an agent and they basically told me they can care less about my child life. They on only want their money and can't change my due date until I pay them. So basically they said if my child have a emergency and need to call someone until they get their money he can died all they care.

I switched to Boost Mobile about 4months ago from Cricket. Big mistake because my Cricket worked EVERYWHERE! I switched because of a sale offer on a phone. Needless to say the service is horrendous! Whenever I try to send a picture it takes 15 to 20 retries to be successful! Who has that kind of time to send ONE picture. Imagine trying to send multiple pictures. Last night I needed to send multiples so after many failed attempts I had to drive around close to a Boost store and it sent! I didn’t even know people still had dropped calls until I switched to them.

Boost Mobile is a fraud company. They are selling locking phone and never unlocked the phone. I never use more. I am giving 0 stars. Not good. Use another company more better. Customer service really bad???

I noticed that Sprint "Boost Mobile" network towers have outages too many times. Brooklyn NY USA, last July 2018. I noticed that my $35 monthly plan with Boost Mobile 8Gs a month have been used up within a week. That was CRAZY. I hadn't used the internet at all. I called Boost Mobile customer care and they informed me that the Network towers were down, okay so I asked why had my GBs been used up. I had paid my bill about 3 days before. I didn't get a response. So I asked, "Will I get my unused GBs back?" I was told NO. THIS means that Sprint Boost Mobile is surely RIPPING Customers OFF.

I started at Boost Mobile in July of 2017. Bought their phone, and was very satisfied with service, payment, ease of area connection until 3 weeks ago. Storm hit in San Diego, and suddenly lost 90 percent of my phone connection. I waited for an improvement, and now decided to change my mobile service to another company. I am sure the Sprint towers (Boost is subsidiary of Sprint) were affected so I have no choice to end with Boost. I have learned, even though there is no contract, if you buy their phone, it will be locked for a year, which they were not transparent about at time of purchase. My phone is eligible to be unlocked. This is where my problem started. I have phone company picked out and am anxious to switch, but cannot for 72 hrs because of Boost's 'policies'.

On February 2, 2017 I purchased 7 Plus iPhone for the full price of $724.00 from Boost Mobile. I also purchased a prepaid plan card $45 each month. During my time with Boost Mobile experienced very poor service. As a result, I took my phone to Verizon. I knew that I would would need all the information for the phone, such as serial number, my four digit code number and other confidential information before Boost Mobile would release my phone and start a new service with Verizon Wireless, along with my phone number.

Had service with them for years. Made mistake of buying phone through them for wife. Didn't work. They tried troubleshooting and somehow deleted my wife's number and their only explanation was we would have to do without her service while. I mailed phone to warranty. Needless to say we took out different phone service that same night and they want me to pay them for phone! And I think they should have to pay my expenses. Don't use them.

I have been a Boost Customer for a very long time, I've switched to almost every other company but found myself coming back. I'm reading so many bad reviews but truth is Metro service sucks. AT&T and Verizon are way too high. So like Goldilocks and the Three Bears. Boost is just right.

Worst reception ever in Portland Oregon doesn't matter where you. Will definitely be going back to Metro. Much better experience. The phones are better. The service is way better. Yeah and I can't say much more. It's just lousy lousy reception. You can't ever do anything yeah and in the hotspot you can't watch a show or anything because it's so slow that it won't even. It just tiles and is it a waste of money.

I wish there was a button for 1/4 star or 1/2 star. I feel this company is not ethical because I've been lied to by several customer service agents and they refused to give me my 12.00. Technically it's not the amount of money so much as it is the principle of it, it is my money and they should have done what other reputable companies do to refund your balance once you are no longer with them. Boost Mobile was continuing to carry over my $12 instead of using it to apply it to the next month bill so, when I switched service from boost to another carrier they told me they couldn't do anything, I had to take it up with my credit card company. Long story short I still have not received my money back from Boost Mobile. I even had a 3-way call with a Boost Mobile representative and my credit card company and finally my credit card company said "I see what's going on here," and asked the the Boost representative to disconnect from the call.

First off let me express how terrible this phone company is because they really are. The promo phones are buggy, glitchy, laggy, whatever you wanna call it. They act as though they already have viruses on them. I have had to restart this phone 6 or 7 times in the 2 weeks I have owned this phone - the Stylo 4. This service provider is so behind you can't even talk on the phone and use the internet. They charge you 50 a month for unlimited data but don't tell you that the mobile hotspot data isn't unlimited and runs out very quickly. I can't seem to get decent service to save my life. I will be switching back to Metro. WAY BETTER service. This is experience was so bad I will campaign against anyone ever claiming Boost is worth a penny. This is the worst phone service in the world. Do not switch to them.

I recently was locked out of my phone for 2 days. I tried both days for a total of 8 hours in all to get the phone opened to start from scratch and put everything I remember back into the phone. I called Samsung, my phone is made by, who could not help me. I called my phone carrier and they could not help me. Both tried, as I said for the 8 hours in the two days service was lost. Then I decided to get another phone. I went to the Boost Mobile store in Saint Charles, Md mall and Miss ** took my phone, asked a few questions about passwords and my phone came alive. I was the happiest person on earth that I didn't have to buy a phone and try to put everything back in. Miss ** knows her phones. I was so happy I offered her a tip which she refused without hesitation. Boost Mobile is my store from now on but only in St. Charles, Md. Thank you Miss **.

No service, slow browser, browser locks up, phone touch options don't respond. With them 6 mos, got 3 mos free with my complaints. Lost a job opportunity because emails not posting, and so on. Excuse, upgrading towers in your area. Will be fixed in 30 days. This went on for 6 mos! Had horrible experience with local store in Dania Beach, FL, on US 1 just North of of Stirling Rd. ** manager accused me of being racist, after I had been back to store multiple times to try and get issues resolved. Tried to bar my Service & Therapy dog in order to stop me from coming in. I only requested she finish with me, she sold me service, before dealing with NEW incoming customers! STAY AWAY. I am back with Metro PCS. Happy & getting excellent signal, service & phone that works.

Was told couldn't split payment on two credit cards so had to get cheaper phone. It did not have features salesperson said it did so I took it back next day. I called first to tell them I was returning it. Said person who could do refund would be there at 3:00. He did not show up until 4:00. Then kept me waiting while he waited on many other people. He was aware that I am disabled. I was there for 2 1/2 hrs!!! They would only refund cost of phone, Not month of service or accessories. I would lose over $100. Even though they admitted salesperson was wrong about using 2 cards to pay, they said nothing they could do.

I haven't had data for a week. I need data for my job's app, so this is messing with my livelihood which naturally is extremely frustrating. Customer service is useless and doesn't know when service will be back up, but there is an issue that's affecting pretty much all of Long Island. They keep telling me to wait 24-48 hours and call again, but when I do nothing ever gets resolved. No explanation as to what the issue is, no estimated time as to when it will be resolved...nothing. I have had several other service providers in the past and have never had an issue like this ever. Even when I do have "working" service, it's spotty in many locations that other people seem to have no problems with. To have an outage like this and not even have the basic decency to let customers be aware of it isn't good business. I'm sure that this will cost them a lot of customers.

I love the fact that I can still receive call if my minutes have run out. I also like the fact that I can get a signal anywhere. Customer service is good. Set up is easy, and the selection of phone is good. Also most of their can be used as hot spot.

It's not the greatest company, I only like the idea that you don't have to pay extra fee like tax. The tax is included in the amount you pay each month. Their customer service is not that great, they sometimes are rude and don't know that you are trying to explain to them the problem.

Where do I start? A Verizon tower went out in our area and for some reason my Boost phone tried to connect to couldn't receive calls texts or connect to internet. Called customer service. What a joke. Was transferred numerous times, hung up on and lied to. Tried to get me to call Samsung since I have Samsung 7. What a joke. No satisfaction. They just plain suck. Nobody in CS speaks English so I'm without a phone with a special needs child at home with no way to get ahold of 911 in case of an emergency and forgot about trying to call the local stores. They never answer even when the so called rep called them.

I cannot wait for this last month to be up so I can switch back to Metro! Boost lied about everything to get me to switch. Now I'm stuck with service that is basically unusable until next month. I rather deal with Metro messing up my bill every month (they always correct it though) than deal with Boost ever again. This is proof that the grass sure isn't greener on the other side!!!

From the beginning, Boost Mobile was not very impressive. We thought the price of service was great, so we thought we could save a few bucks. Starting our account and service at the store took entirely too long, and the girl had to keep calling another store because she didn’t know what she was doing. She didn’t enter any of our information correctly except my name, then asked for a Pin we wanted and used something completely different. We stayed with Boost for about 7 or 8 months, until we decided we wanted to get new phones. We bought new iPhones direct from Apple. They transferred the first one with no issues. Okay, great. We got the second phone a week later and everything went downhill from there.

I just received the phone, the charger does not work. I have been on the phone with Boost for over an hour, transferred to 9 different people including Apple to purchase a new charger. I finally hung up in tears out of frustration after continually reaching people who could not help me. I am a customer for 8 and have bought several phones thru Boost. I am at a loss. I just need a charger for this phone and don’t feel like a should have to buy on thru Apple. I literally just got this phone FedEx today.

I was planning on switching to Boost so I could get the $25 iPhone 6s promo. I'm currently with a competitor service, and my iPhone 6s I got through them needs to be repaired, so I figured it'd be wiser to just switch my service and get a 2nd iPhone rather than paying the same price for a repair. I went to one Boost Mobile store, they took my info, then after making me wait, informs me that they need me to pay 3 months in advance, which the website did not say. The only conditions listed on the website were that you had to switch your service before 4/15/19 to a $50, $60, or $80 plan. She said the price would be around $260 total, which doesn't add up. 3 x 50 = 150 + 25 = 175 + activation fee... Yeah, there's no way that comes to $260, but whatever.

When nTelos Frawg was bought by Boost I went with them. I had to buy a new phone. When I had ongoing problems, no signal, dropped calls and voice breakup, I was told repeatedly that it was due to updates to towers, etc and I put up with it for a year. At that time I had had it with Boost. The sales rep told me I needed to upgrade to Sprint which meant I had to buy another phone. I tried for almost a year to get expected reliable service but nothing had changed. That and a rude sales rep in my local store made it clear that Sprint is inferior so I went to Verizon. Time will tell if they are better but I do NOT recommend Sprint.

I have been a customer of Boost Mobile for over 15 years. Boost service reception in my area has always been hit or miss but lately, it’s definitely been a MISS! My son and I have the same iPhones but different providers, he has reception on his. My phone on Boost Mobile, has NOTHING! He is standing 2 feet away from me and calls my phone, I can hear his phone ringing, my phone nothing! No ringing, no missed call notice, no reception! I send him a text with a picture, he gets NOTHING, I get error message, Failed to deliver! Phone shows 3 bars, I can’t make a call, no service! Yes, Boost has several low priced plans for their service, but when the provider doesn’t deliver, even FREE is overpriced!

I was with Boost for years because I figured that all plans that were prepay like that were the same. They are not. I switch to Metro because Boost phones have always broke down on me. I used to buy the insurance but anything that goes wrong with your phone it never seems to be under the insurance. Their phones are never high quality. The customer service is the worst I've ever experienced. When I did switch to Metro I had prepaid for 2 months ahead of time and it is still taking me 3 weeks to get my money back from them that Naomi and I'm still fighting them for it. Every customer service issue I have ever had has never been resolved in the nice timely manner with them. That is one of the main reasons I switch other than with other phone companies, you get better phones and deals but I will never go back to Boost.

I called customer service to have my Wi-Fi issue fixed. They had me reset my phone and it never reset nor did it work again after that customer service put me on hold at saying their tech support would help but nobody ever came on the line and I listened to their Boost promotions for about an hour which I would consider to be sheer torture I called back again explain my frustrations and house I just got left hanging on hold only to repeat the process and be left hanging again two different customer service people hang me out to dry leaving my phone and an operable and me frustrated.

I have been with Boost for years upon years and they offered 100 for 4 lines so I had 3 phones already and wanted to connect my son's phone and I went into a Boost Mobile store and told her I didn't want the plan of 4 phone if it was going to make it more of 100.00. She hooked it up without me saying yes and proceeded to tell me my bill was 125.00 in which I couldn't afford at that time. She told me there was nothing she could do and for me to call customer service. And there was nothing that they could do. I'm disappointed in the way that they handle their customers. A lot of you will say, "Well. It's a store's fault." But Customer service wouldn't do anything to make it right. I do not recommend this service as they will lie to you just to get you to go with them.

Boost says I'm using hotspot data when the hotspot is not even turned on or enabled. Customer support just acts stupid and talks in circles. Been thru the same diffusion the times with promises to find answers with a subject matter expert. They either do nothing or say I'm wrong. I ask for proof with nothing forthcoming because they are lying. Don't use Boost.

Purchased a pre-owned iPhone 6s on January 31. Freezes on and off, then the screen completely stopped working. Called Boost, they transferred me to claims and was told I receive a replacement no longer than March 4. I returned the phone as instructed on the 25 of February. Noticed March 4 was near and I received no tracking number. Called again and was told I would have wait an additional 7 to 14 days. Feed and not wanting to receive another defective phone I requested a refund instead. Boost kept transferring me to the claims department stating, they have to refund me.

Please please please be aware of the fine print with Boost Mobile and their ridiculous rules when it comes to having service with them. They put locks on their purchased cell phones for 1 year to keep you with their plan. They advise when trying to go to other plan phone service it takes 3 to.4 Days to unlock a purchase cell phone with them. Reps indicates, "You are leaving us when we give the lowest fees for a plan so yes we lock up our phones even if you purchased it." I'm now since Saturday March 2, 2019 with no phone service with other phone carrier because of cell phone being locked. I've explained to them I have a sick mother with cancer Living in another state whom which I can’t reach. A supervisor showed no empathy or care about the situation and just advise you have to wait. Please please do not go with Boost Mobile for phone service.

I have been contacting Boost in regards to not being able to use my phone service for a year now so that shows I was a good customer but received poor satisfaction. They lies and say they will escalate the call and have the issue fix in 48-72 hours. It’s been a year. No fix. They say they can’t give me the corporate office number. They don’t have it. They don’t document notes as they should for to show the calls they receive of poor customer service and satisfaction. All they says is purchase a new phone and favorite words is, "I’m sorry" and "I see. Don’t you worry" but can’t give the satisfaction of customer service they pretend to give. They is becoming a rip off since so many has switched over to them.

They had a special I signed up for it's on their website but after I did it they said it was over but it's still on their website you can do it. So please run from them. They are cheating people out of money...

I recently purchased a “certified pre-owned Apple iPhone 7”, for my grandson from Boost’s website which cost 279.00. I could have purchased the exact same phone for 199 but the certification came with a 1 year limited warranty from apple, so I chose to spend the extra money. After downloading my grandson’s entire iCloud full of stuff, the new phone needed to be charged but lo and behold the charging port was broken. The charger could not fit into the port because of a blockage.

I have been with Boost for over 2 years and have always had great service with them, even customer service online and in store. Best service I ever had with great pricing on phones and plans. Also, every year I get new phone, the ladies in my local store are the best, they know me personally and what I'm looking for!

I've been with Boost Mobile for two years now. It has been a negative experience. So bad that I am switching service soon. My phone loses service all the time. Customer service in CA hung up on me when I contact them about the issues that have been happening more frequently with hanging up on calls or not receiving texts and calls. How the bars go up and down it's ridiculous. The first time I contacted Customer service they gave me a number to reset my phone. I did that. Nothing change. Then I contacted customer service again and I was hung up on real fast by a man who I could barely hear on the phone. He was talking so fast and low then he just hung up without letting me tell him further details.

Boost service is awful!! Unless you use wifi, there is no data service. Some calls don't come in. Texts sometimes go through and sometimes don't. Have received texts 3 days after they were sent. Stay away. Terrible service all around.

When you call customer service to try and fix the problem that the last girl I talked to said it was on auto pay. Now my phone is not working and I could get Trump on the phone than your customer service.

Wanted to switch to a family plan. Would rather have a root canal. 2 of the members had already paid for the month, according to c.s. we would lose almost $100 because it's starting a new plan. According to their website that's not true. I've been with this company for too long. I'm done. Go somewhere else... Anywhere will be better.

Still using flip phone paying monthly since 2009. Used to pay easily on Boost website, which quit working about March 2018! Was told today "they have been working on it." About a week ago, "Searching for Service" would never hook up when turned phone on. Called today & did wait for about 5 minutes to talk to first person who gave me a code to enter, probably to reset my phone. Transferred to "tech" and had to re-tell situation. Finally told her to quit talking so fast. Another code that failed. Wanted me to remove battery: I have no idea how. Finally told her will just abandon this mess for small amount I now have on account.

Try to talk to a human being is nearly impossible. The app is very basic and doesn't work properly. Choosing an options and clicking on it takes you nowhere!! When I was switching back to MetroPCS the lady held my account numbers hostage and at first would not give them to me. She finally gave me two of them and when asked to speak to her supervisor- SHE REFUSED!! Are you kidding me?!?! I know her name was Anna. After several minutes I got another one but still needed a fourth account number. I had to call back and again was passed around and questioned to my intentions. Nearly 45 minutes it took. You know things are bad when they try and keep customers in this fashion. Shameful behavior no one should have to endure. Beware of the mobile company people. Trust me.

I've been a customer for about 10 yrs when it was 50 dollars a month and every month you paid on time the monthly bill would go down to 30 a month. I bought a new phone about October and worked fine but I would not get internet. Well it's Jan and still don't have internet. I've call over 6 times to customer care to just been hung up on. Spending a hr and half on the phone with them to get hung up on and to be so pissed to nothing solved and just dealing with a phone with no internet. Yes I can use wifi but that's not the point. Well tonight I talked with a supervisor and said it would be a couple days till someone can get back to me to fix the problem even tho I been waiting almost a year. So pissed. All I have to say about Boost is don't do it. Ya it might be cheap but you get ** service and garbage coverage and customer service is at their own time. BOOST SWITCH. DON'T DO IT!!!

I should have never switch from the 50$ to 35$ plan. They honestly might as well say 35$ unlimited talk text and if you only like listen to music and search a couple things online that will sometimes take minutes to load. Honestly why on the hell is 2G a THING in 2019? Am switching because I can’t get no help to change plan even after it been a day after and customer service haaa. Good luck talking to a robot or you can send a email to have a chance to talk to a actual human. Now that good service???

They have horrible customer service. Have not had a good experience with them in the 3 months I've been with them. Switching asap. Their app sucks, customer service horrible. A bunch of extra charges when you first start up. I have never been so annoyed with a cell carrier before.

Boost Mobile will hold your phone hostage for longer than 12 mo. Due to FCC laws phone holders can now refuse to unlock your device before 12 months after being registered on their network. What they don't tell you is that if your device is repaired by Apple and your serial changes then the 12 months starts over. This is what happened to me. I spoke with multiple representatives that all confirmed this. This is a total perversion of this law. I will never do business with them again and I recommend no one else does.

My Mom had me purchase, with her credit card, a Moto E5 plus, phone for my Christmas gift on November 18, 2018, through the Boost Mobile website. When I activated the phone it wouldn't stay connected to the internet. I contacted Boost Mobile to ask for a refund and was told since it was past the 7 day warranty I would have to deal with Motorola. After three weeks of dealing with Motorola I was sent a new phone on January 18, 2019. I activated the phone the next day and had the exact same problem. I called Boost Mobile to again ask for a refund. I was again told it was past the 7 day warranty but I could use their Buy Back Program.

I recently went into Boost to purchase a new line. I was bringing my own device which was unlocked. They put in their SIM card and made me pay $77. After the payment they realized that my phone was not recognizing their network and was not compatible. And they wouldn't give me my money back. They said it was my phone's fault. I went to T Mobile the next day and added a line. They were so mean and incoherent and wasted more than 5 hours of my time troubleshooting. I would never recommend this service to anyone, especially the store on Main street Woodland, CA. Stay away from Boost and join more trusted companies. At least you won't feel cheated even if it costs slightly more. Actually fun fact, I am paying less in T Mobile and their customer service was A+!

I've been a Boost customer for nearly a decade. My daughter bought me a new phone for my birthday costing $353 on November 9, 2019. She paid for a month's service as well. The following month I paid for another month's service $50 unlimited talk text and data with hotspot. On December 26 I called customer service inquiring about a promotion I thought I would be eligible for when I was asked to provide my personal pin then placed on hold, then disconnected. I tried calling again but I could only reach an automated voice message telling me my account had been suspended.

I really wish I can give negative stars for Boost Mobile. I was a loyal customer even though I had few little issues here and there throughout the years; but the one big breaking point was when my daughter had a pseudoseizure. She collapsed on my floor and could not see me nor could she move. I dialed 911 and I could not be connected... Over-and-over-again I dial 911 and Boost service would not connect me. After this issue they never did anything about it; no sorry, no nothing! I only got, "Ma'am there's an open ticket and we haven't found any issues." I do not recommend Boost Mobile to any parents.

If you live in Auburn WA and pay your bill at the North Auburn store be aware that the store's service charge is $3.00 not $4.00. They will try to charge you an extra dollar on your bill from of which is not fair to the unexpected consumer. I have been charged this a few times myself and every time I go into the store to pay my bill now they always try to stick me with that extra dollar. Now you say, "A dollar what the heck," but when they are taking everyone that pays at the store that can be a large amount of money. This is not only unfair to the consumer it is also unfair to the company.

We were simply looking for an unlocked phone online and saw that BOOST was selling pre-owned phones for a fair price. We put it in the cart and paid for it. NOWHERE did it say that purchase requires service ANYWHERE!!! Nowhere were you required to click on terms of service for the phone stating that a contract was required. To make matters worse, we go to return the phone and they say that there is a 7-day return policy. Never posted anywhere. No receipt with terms and conditions in the box. No emails stating the contract terms. Nothing. Just an email confirming purchase, then one more with a FedEx tracking number. I could only imagine what they would try to pull if we DID sign up. Shame on you Boost...shame on you SPRINT. We will NEVER even CONSIDER your plans again. Crooks. Period.

I have had Boost Mobile for about a year and a half. I set my account up via their auto pay method to which my debit card would be charged $45 a month for my plan. Several times within the past year, when I attempted to make a call I was told by an automated message that my account did not have enough funding in it causing the use of my phone to be of "limited service".

Updated on 01/15/2019: So finally after making an FCC complaint I got to get in contact with a general management representative from Sprint PCS representing Boost Mobile. They still refuse to unlock my device which I have stated in a previous complaint. Apparently they have a policy against customers recording their calls but they want to record ours if Sprint/Boost Mobile had nothing to hide and was not doing anything wrong. Why would they care if we recorded them. If they are recording us any more serious issue strong-arming customers that cannot use their service and do paying for service that cannot be used in order to have your device unlocked is an unfair practice in my opinion.

Overcharged twice by Boost Mobile, once at their store, once with a card. The lady at the store remembered me, got that one resolved. Customer service is almost nonexistent. They will rip you off just a question of when.

I pay about 35-$40 a month and they give you a lot for the money. I get hotspot but the internet is kind of slow so that’s what I’ve been but it does work.

I have had Boost Mobile service for some time now. Service is horrible. The customer service is worse. It's always "Can I get your address"? "Yes sir. The tower is being serviced". Most of the time my phone reads 3G with maybe 2 bars on a 4G service!! I strongly advise that you get what you pay for. Don't buy Boost!! Cricket Wireless is a child of AT&T. I'm going there. Way better service and coverage area.

I’m became a recent new customer with Boost Mobile switching from Metro PCS. Everything from confusing three SIM cards to the activation, I should stop right there and just stick to Metro PCS cause I never dealt with so stress, and this is what happens when you just be curious and try something different for a change. I want to switch but Customer Service is like keeping my account number hostage. I message them and got a reply back like.