Boost Mobile Reviews

Mother bought me an iPhone 12 from Boost for my birthday. By the time they received it and gave it to me for my birthday it was well beyond the return window of 7 days. Now I have an iPhone 12 I can't get service with on boost and they have locked so it can't be move to another network. She paid almost 800 dollars and it can't be used on their network, can't be returned and can't be moved to another network (they won't unlock it). They tell me I should try to sell it to somebody else on eBay.

This was the worst experience ever. I needed to add 2 lines for my kids. I bought 2 phones from their website, went through the online activation process, and then was told it couldn't be done online and I had to reach out to customer support...fine. I have had 5 phone calls with the support team and 10+ online chat encounters. No one was able to activate the two lines or tell me why they couldn't be activated. I was told my case would be escalated numerous times, and that someone from their technical team would call me back. I never got a callback.

I switched my phone service and three months later the service slowed down. Getting a live support person is almost impossible. I would not recommend Boost Mobile ever. I cannot wait to change companies.

Boost came through and made things right with me on this issue. I hope they do the same with other users that purchased this same model and ended up with the same results I did. But for me, they made it right, it just took a lot of effort.

The customer service at Boost was awful when I switched to another carrier. They did not want to provide me with my own account number to complete my transaction. Boost charged double what I pay now.

My phone broke. I paid a 50 deductible for a bad replacement that is no longer compatible with Boost Mobile. Boost Mobile didn't help nor cared and the insurance yup Brightstar didn't want to exchange the phone. So I was left paying for a phone line and no phone. I ask for a manager to find a solution which is their job and yup they did nothing for me. So I took all my 3 phone lines to another provider that thanks God has nothing to do with Brightstar... Thank you for nothing and stealing my 50$. You'll suck big time together with Boost Mobile!

Received device. Took 3 weeks to activate because directions weren't specific and spent hours with customer service trying to get activated then after activated data ran out within 5 days for a 30 day plan, but states FREE 35G WIFI, I called and I used 35g of data in 5 days and I am a single person only used on TV and phone. I used my hotspot on my phone and didn't use 10g of data in 30 days, so unless you only use this for hmmmm slight streaming or just surfing internet briefly here and there it is absolutely useless and a rip off because the amount of data lasted a single person 5 DAYS. DON'T WASTE YOUR TIME AND CUSTOMER SERVICE IS TERRIBLE.

Problem is and still did not FIX, notification of voice mail at top left hand corner of phone. Started with BOOST. Called customer care and they went through their trouble shooting remedies which didn't work, then they forwarded me the Samsung trouble shooter and they went through the phone internally with remote access I granted, they said there was nothing wrong with the phone to call boost and have them reboot the network. It was with their network, did that with contacting them 3 times. 2 through the phone and 1 in person, INSTEAD OF MAYBE GIVING A NEW PHONE TO SEE IF IT'S THAT they rather put me in distress than making it simple to make me satisfied.

One year hides in contract won't unlock my phone till very poor reception to none. So can't use phone at all at my location nor change even if I offer to pay balance off. Poor service and support. Never will use them again after this.

I have been with Boost for a few years and have paid for in full several phones and I pay for insurance and throughout the pandemic I was also not working, until recently I started a new job and am in between paydays and I have to have my phone for the type of work or I cant work because my work is done online and I have to report it through email and other mobile apps. So I called boost a few days before my phone service was due and asked for a few extra days until I get paid because I needed my phone for work and I was told they don't offer anything like that and so my phone was shut off, I am beyond upset by them ....

Boost rendered my phone inoperable by adding my Galaxy S10 to the 5g expanded network. I haven't had phone service since Saturday September 4, 2021. I called customer service to activate my daughter's replacement phone which had nothing to do with my phone. The customer service representative put the sim information from my daughter's phone which is 5G compatible into my S10 Galaxy which is not compatible on 5G and they have a big notice saying if you put an S10 series Galaxy on the 5G network it will render it useless. My daughter then started receiving all of my text messages.

I had to GO thru 3 reps to speak with a supv... The whole time I was requesting a manager...one name Dan, hung up the phone disconnected the call just to keep me from reporting their bad just service...a bunch of ** reps...

From day one, the experience with Boost Mobile has been a frustrating event! When trying to get service for the area I reside in, there were a number of information statistics I needed to provide to Boost. After 4 years of AWFUL service, and what can only be described as No Customer Service.... I went through enough!

I have been a faithful Boost Mobile customer for about 13 years. I did not have a problem not getting a free phone because of prices back then. Well now I missed 4 payments in 2016 for a emergency sickness and then 1 payment about 7 months ago because it was a Sunday. Opened new bank account was unable to get into my account til the next day. I called them and they refuse to help for one day. In all these years I have never received anything free, I actually bought a phone on payments and never missed one payment and paid it off. I broke my screen on phone I have now and asked for a new phone on payments. They told me no. This is after 3 and a half hours of kept getting hung up on. Finally a guy who finally I could understand what he was saying who was a supervisor still told me no.

I needed an extra day to pay my bill and called them and they gave me a free month. Never had that done before with any other company. Can't say anything but good about Boost Mobile. I've been with them for almost 20 years.

I canceled my Boost account 12 days before next billing cycle to go with Spectrum. Had to purchased a new phone & decided to get better service with Spectrum. When I asked for credit for the remaining time I was told that the company doesn't issue credit. So they keep the money. They're quick to automatically take the money but refuse to issue any credit. Anyone had the same issue?

I've been a loyal customer of Boost for the last 6 years with no issues. I hated having to call them because it's hard to understand anyone who answers, so I used the online chat function instead. I applied for the EBB (broadband assistance) program back in May when it went live, nearly four months later I still don't have it and have now been overcharged. I am now leaving them and even that has proved difficult because they try to do everything possible not to lose you even after you tell them over and over again that you're done.

After troubleshooting with Boost twice, I went to Motorola's website and sent the phone to them. After I received it back, I still had the same issues. Motorola could not figure out why so they told me to contact Boost. If Boost couldn't fix it the first two times there is no more point in troubleshooting again. I asked for a phone exchange but their policy says you have to do that within 7 days of the purchase. 7 days!!!! What? All the hoops and hurdles I went through to receive poor customer service and I was even willing to take a cheaper phone. POOR CUSTOMER SERVICE/SERVICE PERIOD. Also, Best Buy and other sites says this phone is not compatible with Boost but I bought it from Boost.

While the staff is kind, they do not seem very knowledgable. I have been given misinformation about how much memory/storage comes on a phone, price of upgrades, and the price of using insurance to replace broken phone. My new LG k51 phone adds 3 way calls and preses buttons while I talk on the phone, as if the phone has no sensor to indicate I have the phone to my ear and the screen should be timed out. The phone itself takes a long time to react in general. Very slow. The screen freezes evertime I get a call, causing me to miss calls. It is very frustrating.

I have been with Boost Mobile for 15 years. Never had a problem until T-Mobile moved all Boost, & Sprint customers to their towers. I have had so many problems since including dropped calls, slow browsing, & no service in Florida, California, Colorado and Nevada. They will not let me take my fully paid off I-Phone 11 with me to new carrier as it is locked and I must wait a year. I spoke with a supervisor and was explained there is nothing that can be done. I highly recommend you do your homework before using Boost & Sprint owned by T-Mobile.

I was a Virgin Mobile customer when my phone service was transfer to Boost mobile. I notice no drop off in service and I was happy. The problem is customer service. I was planning a trip and looked into getting service while on vacation in Thailand. Boost offered an International Plan so I added that on plus upped the base plan to give me more data MBs. I got an email from them to exchange my Virgin sim card for a Boost one. So I go into a Boost Mobile outlet for the chip.

Internet data service is horrible. They slow the speeds down after you reach a limit which is very low and I can’t open maps or use any basic services. They want you to pay extra $ and buy more data. I just switched to Visible that’s owned by Verizon I couldn’t be happier. Metro PCS does the same. They used to be unlimited too but when they teamed up with Sprint they have limited data as well. Fake advertising.

USE STRAIGHT TALK WIRELESS: ITS BETTER PLAN OPTIONS FOR THE SAME PRICE OR CHEAPER!!! The customer service is putrid and non-existent. It's next to impossible to reach a live person and if you finally ever figure out their cryptic phone prompt the person is foreign and only offers scripted responses. If you ask for a supervisor they "email" someone then come back on the line and tell you the "supervisor" has denied any request you might have. All I needed was a 2 day extension to pay my bill after being with them for 18 months and they wouldn't budge.

Very poor customer service and very expensive. We had 5 lines with Virgin Mobile and we were very happy. The price fair. Once it automatically changed to Boost Mobile we instantly feel the big deference. Poor customer service. Everything is hidden. They charge every month automatically from your card and once you call them they can not help you. Please beware of their service before you buy line from them.

First I've gotten notifications for "reaching my data limit" and had slowed down speeds. I contact support because there's no way it should've happened because my mobile data was off for a few days. They "fix" it. Guess what happens next month. Same thing. This keeps repeating itself. Today there's a chance I lost all my stuff. Sent a message to someone but guess what, didn't go through. It's been hours in-between and no response even though I've been sitting, waiting for a reply for hours on a reply that never went through. Just get yourself another service.

Bad service. Drops calls. Days late receiving text messages, voicemails, multimedia messages. Nobody speaks proper English for customer support. Phone insurance is a joke. Unlimited really isn't unlimited. Just total waste of my money.

My telephone service is great-until it comes time to talk to a "real" person. When facing a technical problem with for instance, a new phone it is difficult to to find real help as opposed to site Q&A.

Boost sucks!!! Hours of troubleshooting over the last 4-6 weeks on 4 month old phone and it is still junk! Motorola wants me to send it in first for them to troubleshoot, I have spent 4 hours on with Boost support over the past month, I need the phone!! The insurance I pay for denied claim!!!! Now I order another new phone from Boost, pay for overnight shipping and guess what!?!? It still won't be here till Monday!!! Very disgusted with Boost!! I do not recommend!!!

They tell you they will do something and don’t. I have talked to 3 different agents with 3 different scenarios. I have been told lies and made like they feel sorry for the mistake. They continue to say sorry but don’t fix the problem. They tell you they are working on it and here I am 3 days later still no service and another lie. Instead of fixing on the phone they say wait another 72 hours. I have kids and job I need a phone!! All they care about is money. They want their money on time but when you need something done it’s too bad we will get to you when we can. This company is a joke. Go to one store they couldn't activate my phone but the next store has no issue. If they ain’t in the mood for you good luck!!

I continue to get voicemail calls daily on my Boost Mobile phone, but the caller phone number does not display on my phone. Nor does it display on my account detail on ine. Spent hours on the phone with boost mobile customer service and they tell me that that information is not available. Requested an Boost Mobile manager and they hung up on me.

0 stars is appropriate. Do not activate the new SIM card unless you have a phone that Boost is currently selling on their site. Why? because then your phone is not compatible with the new network and once the SIM card is linked you are screwed because they cannot go back and revert to your old SIM. As in your phone will never work again with boost, promise, Galaxy S8 is NOT supported! Mind you I was sent the SIM in the mail, I received multiple texts and emails reminding me to call and update and the letter I received says "This offer is applicable to the number ending in ****" (which is my number). And their resolution is buy a new phone and guess what their punch line is?!

I call them because my wife phone is disconnected. It's say invalid sim card. They give me the run around and tell me that is a cell tower down when I have a fam. Plan and the other 3 phone are working perfectly and they said that I need to upgrade the phone. What a ** they try to pull. No wonder they losing cust. To T-Mobile.

They care more about their process than a 10yr customer. For 5 hours I was on the phone with customer service trying to get an answer to why the system has declined 5 different credit cards all with plenty of $ and 1 is the card on file that is on auto pay. All I wanted was to guarantee the phone I've been trying to purchase all day and waited weeks to be in stock. Won't let me make a payment at a store for the phone purchase. It's a different system she said, but we all know they receive $ from their stores so there is a system for Boost corporate to receive $ from the sales and monthly payments from their store locations. Why is the only answer they have, "You have to wait 48 to 72 hours." Which is fine if there wasn't a limited and short supply of the phone I'm trying to purchase. I gave them several options to take my $ because their system has flagged me but have no desire to resolve the issue.

No matter when you call or how needed is the help, this company has a robot with an disgusting voice that gives customers the run around. The selections given are useless and if you do not choose from that limited selection, adding insult to injury, it hangs up! I am about to swap over to a different phone company because I am tired of calling and getting this disgusting robotic voice making fun of me, giving me the run around while this company earns a profit at our expense but refuses to provide live support. Terrible disrespectful practices.

I've ordered change from Boost Mobile to upgrade Wifi & TV & got sold in adding Cellular service. We're on Family plan of 3 phones. Other phones function. I pay bill main buyer & my phone. After 3 weeks of tech errors, my cell phone cannot call out & some apps don't function & some contacts did not transfer in. Data missing. Tech advice is justifying their covering up tech errors for phone number porting. I'm upset because I'm missing out that I can't make out-going calls. I've paid my bill in advance & yet I can't use my phone for coverage I'm paid up for. Why can't they ship me new phone w new sims cards w correct tech data submittal.

Cell service mediocre, poor customer service. Please beware of which phone you purchase. If you're unhappy with service and choose another carrier, your phone is locked and can't be activated. Beware!

Boost Mobile used to be top tier service. I've been with them for 5 yrs and never had any problems. Now that they merged with T-Mobile, they're absolutely the worst service you can have. It's impossible to use the internet, without wifi. Even if you do, it takes mins for the whole page to load. It's unacceptable, and I wish I could give 0 stars. I will not be renewing my service with them.

I had purchased a phone with boost this year 2021…the young lady at the store informed me and guarantee me that I will have good connections. Honestly only last 3 months with them. I was calling every other day and they stated that I had to reboot my phone every time. I couldn’t anymore. I am disabled and need a service that it’s guaranteed to pick up service. I had my doctors stating that they can’t hear me or phone will not ring but straight to voicemail. I love my Galaxy A20 but they didn’t want to unlock it and I had to purchase a new phone with another company which I do believe it’s unfair. If I could get help with my phone I could continue to use my galaxy and give in the phone I had to purchase. Please.

I had a phone with Boost Mobile for several years and after purchasing my phone, I had them unlock it so I could get a new phone and carrier more reliable. I've had nothing but PROBLEMS with their phones, Network not available, pictures sent to my phone taking 2 days or more to download, freezing issues, and bad reception. Mobile network is pathetic. If you want quality service, look elsewhere!!!

I'm a really big fan of my Motorola Moto G Power 2021 and think of it the same way as Yo Gotti & Gucci Mane when they say, "...now that's a 5-star **!" Unfortunately, Boost Mobile won't unlock my Moto Power 2021 which I paid for flat out 6 months ago with cash. Boost claims that if you purchased your Motorola Moto 2021 from Boost less than 1 year ago, they won't unlock the phone until that 12 month period is over. At which point this phone will basically be very old news and useless as it's not 5G. Also meaning that since I don't have a job, I don't have money to buy a new phone, nor do I want to purchase a new phone having just purchased this phone 6 months ago.

I ordered a second phone and had to pay 21.00 for activation fee. To me this is a ripoff. The company is shady and I'm using them cause I have no choice. But Boost mobile is not a good company and when you call their toll-free number it takes hours to get someone live.

Bought a new phone from Boost Mobile, swapped service using the same plan, now I have no service to either phone. Have spent hours on the chat line trying to resolve the issue with no results, two trips to their store which yielded no results, four calls to their helpline resulted in a lot of promises to resolve the issue, a promise that they would call back in 24-48 hours, none of which ever happened. I have not had service for 25 days and counting, they will not allow me to return the phone nor will they unlock it, they have threatened to confiscate the money in my account ($208) even though they are not providing any service for the phone I bought from them. Have had service through Sprint for over 14 years, was forced to migrate to Boost several years ago, this is how they treat their long term customers.

I have an unlimited data/text/talk plan. But about a week before my payment date arrives somehow I run out of data. I called customer service who told me I have to purchase more data. I told her no, I pay for unlimited already. I was transferred back and forth to other representatives who would not help me. I asked for the supervisor and was placed on hold for 45 min. Then they hung up on me. I called back and asked for a supervisor. I was then placed on hold again for 45 min and was hung up on again. Worst customer service I have ever had with a phone plan... EVER!

I use to have nice great service and could be able to text to any international destination for the whole unlimited plan. Can't do it now, a text pops up saying message blocking and I pay extra $10 IC.

I choose to do business with companies that value integrity and customer satisfaction. After my phone was stolen 10 days after initial activation, I was DENIED ENTRY into a different Boost store due to no mask, among other flat refusals to assist me in any way, so I went next door to Metro PCS and signed up. After repeated calls to Boost regarding the unacceptably rude representative and carrier switch resulting in unused data and 20 days of Boost Service I was told I had to have USED LESS THAN 164MB OF DATA, LESS THAN 15 MINS OF PHONE TIME, AND MADE LESS THAN 15 TEXT MESSAGES to even have 50$ refunded to my card (I had prepaid for 30 days of service, 15GB hotspot, unlimited data) despite the fact their representative had cost me a day of travel time and the cost of a new phone and activation with Metro PCS. My only option was to dispute the charge with my bank, which I didn't dispute, and ultimately would be a waste of time and result in failure. Zero integrity. Zero customer care. Zero stars.

Started the process to port my phone to another provider, it was checked out multiple times by myself and an associate of the company I was moving to. The phone was eligible for the transfer. Received the sim card from New provider and started the transfer, once I put the card in the phone, it read as an invalid card. Boost had locked the phone. Many hours later with customer service I was told multiple reasons that it had been locked, first I was told that it had been requested to be locked because I was in the military and about to be deployed. I've never been in the service! Now I've already transferred my number to the new provider and have no service to the phone. 72 hours I've been told to watch for an email, and maybe they will be able to send me an unlock code. Absolutely terrible service provider and customer service/support!

I tried 17 times to pay my bill, and it failed. They then compromised my personal information asking for social security number, birthdate, etc... something the alleged supervisor told me they should have never asked for. I tried to go-to the Boost Mobile store twice today, and was even late for work trying to pay this stupid bill. They told me to call my bank, I called them twice and both times my bank said they were not blocking information, it was Boost preventing payments. I have reported this company to the FCC, I'm so done. I shouldn't be this frustrated over a phone bill. I was then told I'd have to wait 24 hours to make a payment (Really?) Good luck with this crappy company.

I purchased a phone on June 5, 2021 and forgot about what all phone companies do is the day you purchased your phone is the due day every month and didn't realize I don't get funds before the 5th of every month it's after the 5th. I called them back in June of 2021 explaining the situation. The agent whose name not mentioned said that I can pay on the day I get funds that that would be my original pay day for Boost and was not worried. Little than you know Boost cut my service then wanted to change plans all together.

I didn't want to give any stars, but I didn't have a choice. Boost Mobile used to be a great company. Good value for low price. Then, they got bought out by DISH Network I believe. In June I qualified for the EBB program through Boost and was approved. Following the steps from the email I received, I tried to activate the program on the website, but it wasn't working so I decided to use the live chat to help me. Together we put my account on the EBB program. So I thought. A month later (today) my service was shut off. I tried to call Boost but just kept getting sent back to the main menu in a ridiculous round-robin of "press this button". Finally I decided to try the live chat again. What fun that was!

The security when you have a phone on the Boost Mobile NETWORK is not secure! In fact it's so weak it will allowed a hacker to steal your number by a simple sim port swap, after many times calling the boost mobile customer service number when my number stopped working I was told it was transferred to T-Mobile. In my case a hacker given my number to a Boost rep and convinced them to change the number to T-MOBLIE then the attacker changed all passwords on my email, banking and trading accounts. I sufferer a lost of $130.000 worth of Bitcoin stolen from my COINBASE account. I have proof and documentation of all. Boost Mobile! Why did you do this me? I paid my bill monthly? Please others consider other cell providers. Boost Mobile in extremally unsafe. My story was aired on CBS **.

I purchased an unlocked IPhone 7 from eBay in May 2020 because my old phone wouldn’t cut on. Fast forward March 2021 I decided I wanted to upgrade my iPhone again to the XR. It was a great deal of me so I bought it. Now I would like to give my daughter my iPhone 7 to use with her carrier. Boost Mobile won’t unlock my IPhone 7 after I purchased a new XR one thru them for 500 dollars. They don’t explain the phone need to be on 12 months before they can unlock it. They just take your money. I’m moving all lines off boost mobile. Verizon here I come. I forgot to mention the rep hung up on me.

I "inherited" Boost Mobile when my old phone carrier (Virgin Mobile) was bought out by them. I was extremely happy with Virgin Mobile - not so with Boost. This has been an awful experience, and I unwittingly extended it by a whole year when I bought a new phone from them online. Even though their advertising said "no contract" I still had to wait a year to get it unlocked. Just did that today, and I am going to switch to a different carrier. First off, the phone service is slow and unreliable. It's nice that they have a wi-fi hotspot available, but when you hit your data cap they throttle you back to 2G speeds, and that is unusable in today's online environment. Even at full speed, their 4G / LTE networks are not always fast or dependable. And don't believe the coverage map. They say they have nationwide service, but it's not true.

Just letting people know ahead of time do not ever go with this service. You will definitely regret it. It’s the same as Sprint. Only worse. If you’re thinking of a cheap alternative go with Cricket. Great people to work with and good service to boot.

Spotty service, dropped calls, mandatory voicemail, not as an option, a must! Getting insurance? Know that you will be getting a refurbished phone back. Customer service on the phone is horrible, but in store good.

I have been a customer paying my insurance. My phone would not charge. Went to the store. They seen it wouldn't charge. Filed a claim. Denied. Ask why. They said it was Samsung problem. Have to file with them. No I pay my bill thru Boost. Did they even offer me a deal on another phone? I need my phone for work. I will be going to another company with my daughter.

Updated on 08/11/2021: 3 months, 4 different phones, and approximately 30 hrs spent with customer service, over the phone, in person and via chat. I can’t seem to get anyone to connect my phone properly so that I may be able to make and receive calls. Ever since you moved into your new network my experience with Boost has been a nightmare!!! Time to move on, I guess you do get what you pay for, and I, to pay less received much less and spent too much of my time, money and effort. I’m ashamed!!! #NoMoreBoost

I've had my phone number for 18 years and it was transferred to Boost Mobile within the last couple years after my most recent carrier, Virgin Mobile, was bought by them. This week, my phone number was suddenly stolen through a port-out scam, in which a scammer gets enough information about you to activate your number on a different carrier, so they can then send and receive texts as you. They began to use this to steal money from me by using two-factor verification on my financial accounts and obtaining access. I frantically tried to contact Boost, but had to wait until morning because this happened overnight and they don't offer 24-hour support.

My original contract was unlimited data. They capped it. Then when I called to complain. Customer service was horrible. As I was being mad fun of by the representatives. They were angry and extremely rude.

My boyfriend and I got a family plan from Boost Mobile to put me under his name on his account. I bought a new iPhone 8 to my knowledge for me and my boyfriend. On that day that I left the store my phone wasn’t working properly. At first it wasn’t sending picture messages to Android users at all. So we went to the boost store that we bought the phones from (in store purchase) and they fixed that problem. Then a day later I find out that my best friend was not getting all my messages and calls only some. As well as a few others in my contacts were not getting my calls or texts, and neither was I receiving calls or text messages on my end. So we went to the store to fix another problem I just noticed. They tried to fix it for me and said they can’t. So they advised me to go to the Apple store to fix it since there should be a one year warranty on the phone. Being that we just bought the phone and it hasn’t been 30 days yet.

Why do you guys keep ignoring and never even told me about your breach you had in 2019. Someone ported out my number and it took me 3 hours to fix everything and you don't even give me a credit. The tech told me I would just have to pay once then he makes me pay an extra 30 to get my stuff back up. I am seriously leaving at the end of the month. Not that you care, as you don't even care or tell your customers about hackers on their account.

The flexibility you have in buying a phone or device is very important to me and only Boost gives you the options to have the lower cost quality phones with just what you need, or the higher cost quality phones with everything you want. I've had service in areas where I can make calls while friends with ATT and Verizon had none. The unlimited high speed hd plan, paired with one of their hd phones is a real treat! Not to mention the hotspot to share. I would recommend Boost Mobile over any carrier. If you want control and add ons to your service without settling for mediocre, then choose Boost!

Seems like Boost Mobile is pulling a scam on us. My change of language was not "accidental," but just happened. By using these useless menu options that don't go anywhere and don't acknowledge a press of number "1" (for yes), or voiced "yes" (which I tried many, many times), the menu in my case kept asking me to verify my name with 1/yes. Their shoddy service didn’t acknowledge anything I did. So, it kept me on the line to waste more of my time and money--in my case, pay by the minute. Now my account is being slowly depleted since I can't even get through (I truly suspect on purpose) their Spanish menu to English, which I never changed in the first place. Finally, it begs the question: If I can’t change Spanish to English, how was I able to change it from English to Spanish?

As of 2021, BOOST is CHARGING for AIR TIME on voicemails left IF MY PHONE IS OFF on my PAYG plan. THIS is VOICEMAIL bill cramming and it is ILLEGAL. Our PAY-AS-YOU-GO bills show air time charges for the last few months for VOICEMAILs, and my phone has been turned OFF. The interesting fact about this is I am seeing a massive uptick in robo calls which go to voicemail for which I am being charged, and I have had this line for 20 years and never had this issue until April 2021.

The bill due in 2 days was $60.67. The system pulled $167.00. When I tried to press the customer service button the woman on the other end could faintly be heard. It was muffled. I had to call back a few times just to get someone on the line who I could barely understand, apologize and say “it will take 2 billing cycles or we can just keep it in your cash reserve or credit or something!" I was furious to say the least! To say I abhorrent their service is an absolute understatement! Their phone are not up to par. They consistently “rip off”.

I just had to switch my account with Boost to another carrier after they tried to charge me for something I did not sign up for which was some game thing called mini-me games. But before that I was not receiving texts or even phone calls. I had to resort to using Twitter DM as a back-up contact. But all that isn't even the worst. After I contacted customer service (which is really, really hard to do by the way) to have the mini-me games fee removed, I was blocked from transferring my phone number, which I had for over 10 years via great old Virgin Mobile. I was forced to get a new phone number. After Virgin Mobile went out of business, all their customers were forced to sign on with Boost. What a horrible company! What a nightmare!!

Where to start, first off I had a family plan and use my own phones not Boost Mobile bought phones. I have had Boost for 2 years and decided that I may want to go with another carrier. I wasn't 100% sure at the time I called, Boost Mobile refused to unlock my phones that did not ever belong to them in any way, saying that when my daughter broke her phone and mind you again a phone I bought that was unlocked and was not a Boost Mobile phone started a new contract and that it had not been 12 months to release and unlock and flat out refused to do so.

I have plenty of complaints about the operators who are implementing the operation of Boost Mobile. They got me in hot water with my fiance because of their cheating attitudes. I decided that I was going to tell what they are doing to me. I look for a place to tell my story about them, and what do I find; a whole bunch of other people saying the very same things about what I wish to complain about. I can't believe this. Why does anyone want to cheat and deceive and manipulate their customers in order to make a fast and easy buck. I'll tell you why. You have heard what God said about this. The Golden Rule it is: "Don't Do To Other People What You Would Not Want Done To You".

I have a tix# to have my phone unlocked within 2 days. Not done so I call and I'm told nothing will happen for another 2-3 days. Supervisor hung up on me because he can't do anything. Meantime, I don't have a phone! Leave their customer of 10+ years hanging. Horrible Service!

Boost Mobile. I had Boost Mobile for almost 5 years with no issues until I tried to change to a family plan with a different provider. I needed some number from Boost to be able to switch and it took me more than an hour to get it from the representatives by phone. The first time I called they put me on hold supposedly to look for the number that I needed. After almost 30 min. I got disconnected. Second time I called, after almost 20 min. on hold, same person answered like I was a new customer so I had to explain to her all over again. She put me on hold again and after 20 min. waiting I just hung up and called from a different number.

So, the Boost Mobile plans are no longer affordable, especially in this Post-covid climate. I was able to find a better option elsewhere. HOWEVER, I mistakenly purchased a phone from Boost not realizing that they WILL NOT unlock your phone until after you have had 1 year's service with them. That's right! So BUYER BEWARE. You will not have the chance to return the phone if you have unfortunately purchased it online because the 7-day return policy will be virtually impossible. So now, I'm stuck with a phone that I like. However, it can only be used with a boost mobile plan. I was able to find a better plan (you can google any mobile plans less than boost's lowest plan and you will find one) So, they tell me to "sell the phone", UNACCEPTABLE.

I had Virgin Mobile before they were bought by Boost. Spent $800 on a new Samsung S9. After Boost took over, I can't text pictures from my phone. Service SUCKS. Have spent 40 hours resetting phone with their "tech Support" they always have no record of previous calls. Told me in August 2020 that they had "tower issues" and would credit me when it was fixed. Called back multiple times. Suddenly now there were no tower issues and there is no credit. There is no management contact info available anywhere. Not surprising that they don't want to be found or associated with the firm. THEY SUCK!!!

In short, if you purchase online you're taking a risk. If you have any delivery issues, it all falls on the customer and if you want to cancel an order they pretty much won't because "they will put in a ticket but there is no guarantee."

IF YOU ARE THINKING OF SWITCHING TO BOOST MOBILE PLEASE READ. I switched to Boost from Verizon after Verizon became too expensive for 3 lines. The first day I had to buy a phone from Boost because mine wasn't compatible, which was fine. I then brought 3 lines total over to Boost. I immediately received all communication from Boost in Spanish. I tried for many months to get them to correct this because I don't speak or read Spanish. It was never corrected. Phone service was horrible. I couldn't make calls from home and could only send/receive texts if I were upstairs in my house. I finally decided to switch to another company because while I was saving a lot with Boost, I was getting next to nothing in return.

Was told by them that they were not able to do anything to help on their end. Gave me the run around on helping solve issues with my secondary line. To call back and they would figure it out. When I called back they said they didn't have notations and they couldn't help. My bill was paid early every month and this is the thanks for loyalty to their customers!

I've used Boost Mobile for 10 years, but after Dish Network bought them out after the Sprint/T Mobile merger, Boost Mobile's unlimited data is NOT unlimited data. There is a 32GB high speed cap. After this, the data is throttled to 2GB speeds, which essentially is so slow that a person literally can't use data service. Because of Boost Mobile's deceit, I will be leaving their service because I'm paying for the unlimited data plan with no throttling-but now with throttling. Boost Mobile has stopped honoring the plan I signed up for and am paying for.

I have been with Boost Mobile since 2015 and before as a customer. On 2/19/21, I decided to transfer my number to Metro Pcs. I call Boost mobile to have my phone unlock and release and they would not do it. Gave me all kinds of excuses and waste 2 days of my time calling back and forth between the two companies and still no telephone to use. I will never ever consider them as a service provider after this, due to the ignorant way the customer service people handle this situation, no loyalty to their customers and it seems no one speaks with a clear English language in order to understand them. And the rude customer service is so horrible I really do not think they will continue to remain in the competition of cell phone carriers for very long.

Wasn't given pro-rated refund of unused service. Transfer to another carrier a safety issue as no coverage to/from work or at work. Never told by Indianapolis or Bloomington Boost Mobile stores that service was prepaid only - just that you pay in advance for next month's bill. Was made to believe service/setup normal like regular carriers. If prepaid, I would use Walmart phones - unused time can be used later. DO NOT RECOMMEND ANYONE USING BOOST MOBILE.

2G 3G at best even with recent upgrade to $60 a month plan. Still no 4G service. Multiple phone calls and the same **. Tower is down. Blatant lie. I checked prior to each phone call to Boost Mobile. Then they reset the phone deal. DID NOT WORK. Then the ##**# Deal DID NOT WORK. Useless deceptive unethical business practices. Time to find a more reliable customer service friendly cell phone provider. 6 other users in my park also are leaving Boost Mobile for throttling internet speeds and receiving less than 4g service that you are paying for. Do your homework before signing up with 3g boost mobile.

On 2/7/2021 my mother's phone begin having problem, truth is she had the same problem from May 2020 - July 2020, with the phone turning itself off by itself. They denied her claim then and they denied her claim now. We have been bounced between Boost Mobile, LG Electric and Brightstar Device Protection, with no one honoring the insurance or the warranty. I left Boost after being with them 4 years because they refuse to honor the insurance which has been paid since purchasing the phone.

I was with Boost Mobile for several years. I started out with one phone line, but after about a year or so, added another line to my account. My phones were paid outright and my monthly payments were auto-drafted out of my bank account. The biggest issue I had in the beginning was splotchy reception and I couldn't use data and voice at the same time, but I managed because at the time I only used it for personal reasons. Fast forward a few years. Now, I'm using my phone more for work and less for personal. My phone breaks right before I got out on maternity leave and since I'm out without pay, I can't really spare the money to buy a new phone outright. Well, lucky me (or so I thought) because I now qualified for "BoostUp."

My mom had Virgin Mobile for over 10 years with a pay as you go plan. I took care of her account for her. When VM went to Boost her first payment was automatically taken out so I thought that would happen every 90 days. In 89 days her phone was shut off and her $360 that was on her account was taken. I called and was told they could put the $ back on only once (even though it was their fault.)

Buyer beware. Boost Mobile is trash. On December 19th 2020 I purchased a Samsung S10 From Boost Mobile Website With 2 day expedited shipping, At an extra charge. Phone did not ship until Dec 21st 2020. And did not arrive until Dec 23rd 2020. FedEx. The phone was to be a Christmas Present. Unfortunately It was unwanted and needed to be returned. I called boost on December 21st 2020 to make arrangements for the return. The person I spoke to said it was not a problem and gave me the return address and a return number to include in the return shipment, and a tracking number. On Dec 28th 2020 I returned Shipped the phone Per USPS Tracking number. I also included the purchase number And the return number given to me in the previous days phone conversation. The phone arrived at their facility on Jan 2nd 2021 but the facility was closed, The Item was then deliver on the Jan 4th 2021.

I purchase a lgkst service after transferring from MetroPCS and Cricket Wireless. The lady Diana was very knowledgeable and very professional and just friendly. After I left this store I did a mass text to my friends and family members to change their personal service and join Boost Mobile. Im very impressed of all the knowledge the sales lady Diana had. She even sold me on additional items. Boost mobile keep up the great work.. By hiring people that care. I was very pleased. The best customer that I've seen within the past 15 - 20 years.

I bought a Motorola G Fast from Boost Mobile online. They sent me a defective phone, then refused to honor their own 7-day "no-questions-asked" policy. They insisted I call Motorola for warranty claims. Motorola asked where I bought the phone, then told me I had to take it to a Boost retail location for repair. The retail location told me I had to contact Boost Online. And the circle kept going around and around. I wouldn't wish this experience on my worst enemy.

Boost Mobile network is not the best. Hope I can give it 0 starts. I can't send screenshots, selfies, and photos by text messages. Also, the internet is slow and takes forever to upload. This is my 2nd month and I wont renew my plan for a third month.

I am currently in the midst of a lawsuit for Boost Mobile and I’m going to tell you how you can go about yours. I have had insurance on my phone and Boost Mobile decided to remove my insurance without me knowing. If I had not called Boost Mobile about my insurance I would have never known I didn’t have insurance and this is also not the first time they did this. I believe they charge for insurance then remove so you won’t be able to receive a new phone. I believe they do this with the latest version phones to receive money from their customers and the boost Mobile customers service rep Sam was not nice. I also believe the names they state when you call is not the names of the real representatives so you won’t know who you were really talking to.

As a Boost Mobile customer for over past yearsss... The only thing that's worth it is the $$$ but if you're already a customer it doesn't apply to you. Upgrade..don't even think about it. You're just buying a new phone plus All of the extra charges. Phones seem to be refurbished but not sure??

Brightstar Agency, LLC does not honor their insurance claims. I paid for this insurance for over one year and they denied a reasonable claim. I do not recommend this insurance company. Boost Mobile should not send its customers to this company because they are unreliable.

I've had Boost Mobile for a few years. I didn't have a problem at first but recently I've started needing much more high speed data. My current package includes 36 GB of high speed date per month. Afterwards, if you want more high speed data you can buy a 1 GB for $5 or 2 GB for ten. However, these never work! I've called and done online chats with various agents. They always give me some excuse or run around as to why the new high speed data pack is not working. Today, they first said to turn off my phone and restart services. That did not work. I called back and the woman hung up on me.

Very poor service area even though I called years ago to make sure we were covered. New phone purchases is locked with Boost for 12 months. It starts over again if you replace a phone under their phone insurance plan add on. Went out of town (not out of state) 150 miles away and phone service was disabled the entire vacation. Data rarely works even though you have plenty left. Their answer over the years is “enter this code” or turn on and off your airplane mode. Finally just stopped calling.

I originally was with Virgin Mobile, but the VM was sold to Boost Mobile. Since then I have had nothing but problems with them. Wrong billing, poor customer service. They will send you to a call center in India, when you will have the chance to be dropped from your call several times, not be able to hear then and they tell you that, "We cant do anything about that!" I have been trying to resolve a billing mistake for two months. Despite me showing them that they charged my credit card twice, they continue to deny they did. Find a different carrier, they are incompetent.

They will not take back defective phones. Service reps are rude and nasty on the phone and in the stores. My daughter has used their service for years, but she's changing companies because Boost refused to exchange a new phone we bought.

Hi: I was a Boost Mobile customer awhile back, I dropped Boost Mobile because their coverage did not meet my needs, I travel a lot to and from visiting my kids in other states, and Boost Mobile did not provide service for my phone, so I dropped Boost Mobile and went back to AT&T, now my coverage is excellent, no more dropped calls, no more out of coverage warnings, no more hot spots, I'm back to normal, now I'm here today to warn people about Boost Mobile rip off scam, I paid good money for my Phone at Boost Mobile, when I switched to AT&T I purchased an iPhone. You know that set me back a good penny, well I kept my Boost Mobile LG Stilo 5 phone just in case someone needed a phone.

Avoid Boost at all costs. Even with the unlimited plan, it's limited. And now, conveniently, after you reach a certain amount of data usage they offer additional data, for a price of course. Once your data has maxed you basically have no internet service. Their coverage is also limited. The farther away you are from cities, the less and weaker coverage you have. Pandora, supposedly, is one of their affiliates. But, if you do not have the latest phone you're not able to download their app and use it as an affiliate. Shop around people. They have some really good competitors with equal amount of data, better coverage and affiliates.

I have been a Virgin Mobile/Boost customer for years and always have been on a family plan with 2 identical phones. In July of 2020, I ordered and activated a new LG K51. It was sent to our home. It is a great phone and I then ordered another for my wife. But by that time, we were then at our vacation home for the rest of the summer. Boost refused to send a phone to any address other than our billing address. I was told to change my credit card billing address to the summer residence and then change it back after the phone was delivered. Red flag number one.

I received my brand new Moto G fast cell phone from boost.com, however; it was missing the SIM card. I looked in the Sim card/memory card slot and it was not there. I searched the packaging three times and it was nowhere. I covered all my bases and when it came down to it, they simply forgot to include it. I called customer several times, but no one would send the missing SIM card to me.

I was a Virgin Mobile pay-as-you-go customer for well over a decade. This past February, Virgin merged with Boost, so suddenly I was a Boost customer. I needed a new phone anyway (mine was more than a decade old!), so I purchased an LG phone with a one-year warranty from Virgin/Boost online at the end of January. In November, my LG phone broke. I called LG, who said I need proof of purchase to activate the warranty repair. I called a Boost agent to request the proof of purchase, and she told me I had to go to a Boost Mobile physical store, the nearest of which to me is 26 miles away. I asked if she was sure about this, since I had bought the phone online, and she literally said, "I PROMISE YOU they will give you the proof of purchase."

(Wish I could rate negative stars) So I purchased a phone at a Boost Mobile store back in July. It was a great promotion. Buy one get one free phone and I thought I was getting a good deal. I soon found out that their buy one get one free phone was junk. Their service absolutely awful. Call were disconnected. I would place a call it would take two or three tries just to get the call to go through. I didn't complain about the service. I just put up with it until I ran into another company who was offering unlimited everything for half the cost of what I was saying so I wanted to switch companies, bought their SIM card, put it in my phone and my phone said to contact Sprint which is Boost to get the phone unlocked for UICC unlock. So I contact Sprint which transfers me to boost only to be told that they have a company policy that you must have service for 12 months before taking one of their phones to another company unlocking the phone that is.

Purchases $200 sim on 5th Nov 2020 and to date 20/11 can not activate sim. Customer service is via chat and I have now "chatted" to 3 agents. All of which stated the same thing. Went through a lengthy verification process and then long waits until they say yes all activated. Still NOT activated. Either they are incompetent or simply will not activate for some unknown reason. Maybe as I have already paid for the sim upfront there is no obligation to connect as that would mean they would actually need to provide a service.

Boost Movil. On 11/9/2020 David and Cesar went to the Boost store located at 30 New Leicester Hwy, Asheville, NC 28806. After getting 3 phones, one of the phones was defective. Thereafter, we went to the store to get another phone. At that moment the clerk said that they did not have a new phone. We were told to return the next day at 10:00am. However, the next day they did not give us a new phone. We asked how many days we have to cancel the contract. They said seven days. After that we went to another company to get new phones since we were in that window of 7 days. Then we went back to the Boost Mobile store to cancel the contract. However, we were told that they will not reimburse the $2o1.45 for the monthly payment other fees. We do not have to pay for a defective phone and service that was not used.

I've been a Boost subscriber for many years and have been generally satisfied, albeit this is one of my accounts that I constantly have to watch so that I can quelch nickel and diming every 6-12 months in payment plan "upgrades," "one-time" data packs that "recur" every month, etc. However, I just made my last payment and I've had it. It's common sense that the automated system routes a no-contract caller to Boost for payment at the beginning of each term, but things keep getting worse. When I first subscribed, the system immediately prompted for payment. Now, Boost forces you to listen to 67 seconds of gibberish before finally offering "other options (press zero)," at which point a subscriber can, at last, pay up.

I tried to return a phone to them under 14 days because it couldn't play games but they said they have a 7-10 days return policy only. I talk to a supervisor and she couldn't help me out at all. She couldn't make any exception at all!?!? Now I'm stuck with a phone I can't use for gaming. My fault I waited so long I guess.

I would leave zero stars if I could. First I want to say after 5 years or more with this company the service was good. Around 2020 the service started declining. I decided to switch. I already purchase the iPhone XR with them but I had no idea I would be stuck to only their network. I wanted to leave Boost Mobile, the process was horrible the second you want to leave. My phone was purchase straight from the store paid off in full. But, they denied my case and I had to keep calling and create a new case. Not only did I have to purchase a temporary phone I had because I had no service and they decided to cut the service off before unlocking the phone, long story I hope this company goes out of business. I was treated poorly after I was loyal and just want to change carriers. I had family and business to tend to. They cost me money, time and stress. I do not recommend Boost. Run far away from Boost.

Boost Mobile has robbed me of hundreds of dollars they approve one refund for me after trying to activate a new device then telling me there is no service in my area after finding out this information I tried to get the refund then I told me I could not get the refund because I used the service! Service was never used because there is no service in my area. They could not activate my device so they kept my money! They are the biggest Crooks ever. I've been with Boost for about a year and it was my stupidity to try to stay with them. They are the worst service I have ever heard of. Take caution upon even considering using their service. They will rob you in any way possible. They have no problems keeping your money and not giving you the service you're wanting!

To summarize: From start to finish it took Boost Mobile 10 weeks to refund my money!!!! Below is the chronological order of my request for a Refund of a phone I purchased from Boost Mobile online: Purchased phone (Galaxy S10) from Boost Mobile online on Wednesday, August 26, 2020. Order #**. Phone was delivered to me on Friday, August 28, 2020. I NEVER opened the box delivered by FedEx. Tracking # **. Per Boost Mobile I was told that I could return phone to a Boost Mobile store. Store attendant told me that they could NOT accept a returned phone. Attendant assisted me in contacting Boost Mobile customer service and set up the return. Furthermore, attendant wrote return address on package and told me to just take the return to UPS (or any parcel service). I brought package to UPS the same day (August 8, 2020). Tracking # **.

I was a Virgin Mobile customer until Boost took over when I began to have disappearing text messages etc. Recently I entered my account to check my information because I was relocating. I found someone else's address under my name and a different birth date. That made me wonder how that could happen since I had not changed my phone or account at all. Data transfer error from Virgin? Boost hacked? Then I got to thinking if this person's data is in my account then does that mean my account data is in another person's account? Was there a Hack?

I been with Boost for a long time and in Oct I got ill and was put on quarantine. My bill came due on November 5th due to being on quarantine. Still I ask for a 4 day extension to pay my bill. Never have I missed or been late paying my bill and never have I been treated so rude. I was told there was nothing they could do for me. I don't recommend Boost Mobile for anyone. They do not care or have any concern for their customers...

I've been with them for a while and they was good when I started out with them but now their service sucks. I'm being over charged. I'm paying for 2 phones and not getting what I've been paying for and I'm really ready to switch companies.

Boost customer about 15 years. I have sketchy service both at home and work, in two major cities. When I travel to rural areas, I get NO service at all. Tried to switch and told "2-5 business" days to unlock my phone. I was in a chat session with Boost customer support for more than two hours - one hour of which involved being told no fewer than 15 times that I'd be connected with a supervisor "in one to two minutes." They kept passing me from agent to agent, not to a supervisor. I'm sure they got a big laugh out of it.

So we wanted to switch carriers from Boost to Verizon. The process was so easy until my son's phone hadn't switched over. I kept contacting Verizon asking why his phone wasn't working they tried getting a port number, that didn't seem to work, asked about a sim card, finally got that but still nothing. Call Boost again and was told the phone he bought and owns can't be unlocked until it's been with them for a year. Did anyone bother telling me that the 8 times I had to call customer service and the local stores trying to switch things over? Why let people buy phones outright and not let them use it. We weren't told about it when we bought the phone either. Makes me want a landline again.

Do not go to Boost for your cell phone needs. You will have less than anything reliable. And when your phone is 2 yrs old they will overload the phone and then recommend you to buy a new one. Every 2 months you will have to call to have them reset your device. You will pay for 4 g service and you will receive less than 3g on most days. Stay clear of Boost Mobile at all cost.

I have been a Boost customer for years. Last year I decided to go ahead and purchase a newer phone with my upgrade. $600. About a week after I paid it off, I no longer could get the data service I pay monthly for. I've called and asked for help, I've gone to the boost store, I've reset my phone, and still no answers. This is now affecting my job as I use my phone in the road for work. I'm very disappointed and will be switching providers.

My phone can't send picture or MMS messages. Battery goes dead twice a day now. A lot if different things happen. They don't have anything linked to my account. I even bought this phone. I bought it at a Boost store in Brick NJ. Because I can't find my receipt no help. Second phone I have bought from them in a year at almost 7 hundred dollars. I'm done with them and their internet that keeps running out. Junk phones, I have a whole draw of old phones that broke.

I found the Company Community Board where I posted my problem I had with Boost Mobile. An Agent contacted me and after checking with Boost advised me that they reopened my case. I checked my bank account today and Boost made the honorable decision and credited my account for the full amount that they erroneously took out. Thank you.

I have had Boost mobile on and off for a few years. I purchased a phone from them online. The phone had a known issue where it would not attach to wifi. I received an RMA number and returned the phone through USPS within the timeline for a refund. This was in August. I have spent countless hours on the phone, chatted online with agents and sent inquiries through their online message board, been told a number of times that my issue has been "escalated to a supervisor" and still no refund.

Never got 4 or 5g reception. Barely can get online to do anything. C.s. doesn't do anything at all. Criminals. Never have I had worse service even when it was analog! Boost Mobile has no right doing business. Stealing everyone's hard earned money for crap service. I am a victim of this company.

I don't like writing bad reviews but I do believe you give credit where credit is due and although the CS agent was polite she was unable to help me, which shows they don't value their people. I miss VM. Virgin Mobile showed they cared about their customers bc they actually took care of you, they were awesome and I would have thought Boost (since buying them out) would have followed their same etiquette, not so much. VM was very accommodating, helpful, they found away to make things better. Boost absolutely does not follow suit or even put forth the effort to try and help you. With Boost it's like cut and dry, a yes or a no....not well let me see what I can do, let me check, well we can do this...nothing!! Very disappointing. I write this in order to help others and in hopes higher authorities of Boost get their eye on this and change company policies for the better of their customers. As of now I will be switching phone carriers.

I've been a Boost customer for years. I've used the same plan for months when finances caused me to drop down to the lowest plan without any trouble at all. The first 10 gigs are at normal speeds. Everything thereafter is throttled, but always has been still usable. This month, 10 days before my plan was due I got a message saying that my data has run out and my data bar now has a little x in the corner. I call boost about it yesterday and the guy apologized for it and says that it is corporate and they are working on it because A LOT of their customers are complaining about it. He says he's fixed it and we hang up.

Boost has horrible cellular service. Customer service is poor. Tech support is incompetent. Recommend picking another provider. 0 stars. It took them TWO months for Boost to figure out how to fix a problem with receiving calls. They take your money without providing you proper service and do not care about the consumer.

I'd been happy with Boost mobile for nearly 10 years, as of 2020 there have been significant changes to the business and it is impossible for me to recommend others to their service. Only after buying a new device did I find my monthly network charges would be increased... Reasonable if they told me in advance. After a month of my service not working despite repeated talks with AWFUL communication from various technical departments, with NO decent apology or acknowledgement of their errors.. Switch FROM Boost and never return.

I have had Boost Mobile for years. My daughter recently broke her phone and had to buy a new one. She bought a Motorola Fast - when I went to Swap the phone onto our Family Plan it wouldn't work. I called Boost Mobile and they informed me that her phone wasn't compatible with my plan and I needed to switch plans. I think tried a phone that I had previously used on my plan (2 months ago) and the same thing. If you have one of their Legacy Family plans, they are forcing the switch if you need to swap phones. This is unfair and upsetting - the new plans are much more expensive than the plan I currently have. I am researching what carrier I am going to switch to.

Well after being Boost Mobile Customer for 7 years here is my first complaint.. I have not had service from Beaumont to Lafayette in 4 weeks and they refuse to give me a refund or extension due to Hurricane Laura.. We only had a week to file for it after Aug 27th.. Kinda hard to get an extension if you have no service for 3 weeks in the area affected..

This is the worst phone service known to earth. Your phone will never have service. Doesn't matter where you're at. They do everything in their power to screw you out of leaving their service. I was suckered into financing a phone with these clowns, and it was the worst thing I've ever done. I paid the phone off and was told it would take two business days before I'll be able to switch to another provider. Great! Tell me that when my phone is turned off, because you think I'll pay y'all another dime. Keep dreaming. I'll wait patiently. Screw this company!!! Be prepared to walk around with a phone all day that you can't use.

3 years of using Boost Mobile, they have implemented new Data Usage rules. Slowed down data to, ridiculously unusable speeds after you go over 35GB. My data is way off from what they measure it to be.

I purchase a LG Stylo 6 on 9/15/2020, and I was back in the store on 9/19/2020. The Stylo pen got stuck in the phone, and the sales representative broke the tip off attempting to dislodge the pen from phone. I was told by sales rep that she could not switch out the phone with approval from manager. I later received a call at home stating that I needed the original box and all its contents returned in order to receive a new phone. Well, I discarded the box on 9/16/2020. Now, I am stuck with a LG Stylo 6 phone and the stylo pen is broke. This is not a good phone. I recommend that consumers do not buy this phone!

I've been a Boost mobile customer for around 8 years and have seen their customer service deteriorate drastically over time. It's to the point now, I can't connect with anyone who speaks English proficiently and takes a tremendous amount of time to overcome language barriers. In one of my calls this year, the customer service representative and I had to pause often until roosters crowing in her background allowed us to hear each other.

3 years and I'm done. No data or internet no matter whether I have wifi or not. Customer service blamed towers, our phones, when asked to speak with a supervisor told me one would call never did. Told hold on the line one would pick up and they sent me to file a claim on my phone. Switching to T-Moblie. They gave them a hard time and deleted 2 of my phone numbers out of 3. Boost never took responsibility for there poor service or customer service. They hold your account number so you have to call them to get it so they can try to keep you from leaving.

3+ year customer and going through a new company this week. I supposedly have unlimited high speed for 50 a month. Maybe twice they slowed me during peak hours in those 3 years till last month. July 28th paid for new month. August 10th was sent a message saying I used all high speed till my month was up. Slowed so slow that I gave up trying to use it and just left it loading a webpage to see if it would even load while charging. 4 hours later, still loading. Called to complain and was told kids need online schooling so my plan was changed to cap high speed at 3.5 gigs and I still had internet just not high speed. After arguing for 20 minutes that loading 1 page for 4 hours isn't internet and getting a supervisor, she reset my plan because I've been with them years... 10 days later, slowed again....

I called Boost for the corporate contact information to send a complaint and although it took me 55 mins to get it (they have no phone contact they could give but I got an email), and the customer service rep wanted to “help” but ended up saying he couldn’t do anything and his supervisor did the same. I had to reiterate I understood that, I just needed the corporate contact info. I finally did get the email, and sent an email.

They advertise 4g but I might be getting 3g. Haven't had service this bad since AOL in late 90s. Has to be the slowest service with a very limited coverage area. If you like dial-up internet from 20 years ago you'll love Boost.

I have had Boost Mobile prepaid service for several years. In June of 2020 my phone went out of service. I tried to get into my account and couldn't, (because I was being hacked). I went to a Boost Mobile store to report this problem, the clerk called Boost Corporate and two days later my service came back. Too bad the hackers had drained my bank account of $485.00!! I disputed the charges. Hundreds of calls were made to Central America while my phone was out of service! That started my many calls and chats with Boost Customer-No-Service!

5 years with Boost and I get treated like crap. They have tried to fix what they did 4 times. They even acknowledged it was their fault but refuse to replace my phone. If you're planning on using Boost, RUN LIKE HELL.

My daughter, son in law & grandson are on my family plan. They moved & couldn't get a signal at all. Also the service has gotten really bad in the past 6 months. So we needed to switch providers. Even though I have had service with Boost for 5 yrs they would not unlock our phones so we could use them. Besides that you get transferred several times & they won't let you talk to a supervisor.

The customer service consists of overseas agents that require your password (pin) before assistance will be provided! Not surprising so many Boost accounts are hacked when customers are forced into giving their pin to access any form of customer service. If you use your phone to access critical email, brokerage/retirement account, banking, or other critical information... Get another provider! Unless you're comfortable providing your pin/password to a stranger in another country.

The customer service is off-the-charts, the most horrid nightmare to ever deal with. My husband got a new phone, with contact, now their service is messing up soooo bad. Couldn't make or receive calls, texts not going through, and maps not working. Did factory resets, called a dozen times within 3 weeks. Did the same damn resets every time. We got a Samsung approved phone repair shop to run tests. The phone was just fine, it was the carrier. And all they said is basically, "tough luck". We immediately went to AT&T today. No one's customer service could be worse. Do NOT get ripped off by this company.

I purchased a Boost Mobile last year. My service was not good. So in May I upgraded to a better phone. So I thought. Since then I am repeatedly losing service everywhere even sunny days. My cell then started just disconnecting. I have missed many important calls due to it disconnecting, including a job which I was supposed to start! I missed my starting date and they hired someone else!!! I have had to call tech support daily. Spending hours at a time with no resolution. Finally they were sending me a new sim card, and two weeks later no sim no call. My cell is still disconnecting. I call for the sim card again and the tech gives me a tracking ## And there is no package at FedEx for that # so I call again. When I ask for supervisor they finally call me and even acknowledge to me if we're disconnected they will call me back. Guess what? Disconnected! Yes and what? Yes no call back. I'm livid. Now I owe for this crap phone and I want out!

I personally have been with Boost for about 3 years now and have been on a plan with Boost for $60 per month for unlimited talk, text, and data with 30 gigs of hotspot. I also pay an additional $33 per month for a Boost-up phone. Unfortunately, I have been contacting Boost for 5 months now with the same issues and I have still to this day not had luck. I would just go to a different company, however, I have paid my account up in advance thinking the issue would be fixed as they promised.

These guys have turned into the absolute worst! Throttle you back to 3g. 'Unlimited data' my butt! You'll be lucky if you can accomplish anything! Customer service REEKS! I'd be ashamed to treat customers as poorly as they do. Deceptive, misleading, all about the money! Greed at its worst.

They nearly stop service halfway through the month so you have to buy so many extras that it cost more than other carriers. Customer service is only there to squeeze more money out of you. It's been horrible!

Apologize. I left Metro for Boost and came back after a 2 month long drag session. Here's the link to the video from screenshots of a messenger conversation alone. This doesn't include the phone calls, visits to stores, to authorized Samsung PHONE repair facility over an hour drive away, money I lost in wear and tear, fuel and my 3 businesses on top of doordashing. It's about 200.00 an hour and each phone call alone was at least an hour. Multiply by 10 and you'll start to get in the realm of what their incompetence ended up costing me before I ran back to metro. Boost say "They Make Switch Easy"... Because they say it doesn't mean it's happening. Thank you guys so much for being there in the middle of all this. It's not like it's a stressful situation. I mean, it could be worse. There could be a b Global Pandemic going on... Oh wait.. Great job Metro. Thank you again.

Boost Mobile is the epitome of a deal deal. I've had plenty problems with them for my 2 to 3 years, latest scenario they changed company polices $50 unlimited. After 35g of data they say they lower your high speed data but you can't even watch a movie. Downloads may take 2 days. You wait 5-10 min to get on a site. My pictures are blurry half the time. Now I have no internet at all!!! I do have legal council now looking forward.

I had Virgin Mobile service for years with no issues, but in March, they dissolved and my misfortunes with Boost Mobile began. I had the same phone, yet with Boost, I could not make a successful call (my comrades would hear Hello followed by a blank void of nothingness). I called customer service. They said that they had coded my plan as a Virgin Mobile Inner Circle plan by accident. They told me that the plan would likely work with my next billing cycle. It did not, of course. I downloaded a Google Voice number and used that from June-July.

I purchased a phone online from BoostMobile mainly because of the low-priced plans advertised on their website. The website advertised _several_ plans ranging from $15 to $60 with various levels of data service on their "Expanded Network". I was careful to select a phone - an LG Tribute Royal - listed as compatible with that network. The trick with Boost Mobile (unlike AT&T, T-Mobile, or Verizon) is that online, you do not buy the plan and the phone at the same time. You cannot buy the plan until after you receive the phone and then try to activate it. When I received my new phone and tried to activate it, I was offered only 3 plans: $35, $50, and $60. The $35 plan is unacceptable because it includes only 3GB of data. The other two plans are not compelling values.

I have been a customer of Boost Mobile for years and had no problems in till recently when they were bought out by Dish and didn’t notify their customers until I notice something happened to my service, I had bought the 60 unlimited plan to have unlimited data but once you reach 35gb of data your speeds are reduced to 2G which only goes to 2mb and nothing is loading, no videos, music, calls, and it’s affecting my HotSpot. Feels so much slower. There was even times where my service would be shut off and randomly turned back on. Some times would take hours. Not happy, no thanks. I’m moving to a different service once my month is up.

Boost Customer for Years. As of 10 days ago they started Throttling down below 10Kbps. That's functionally Disconnected. They want to Lose Customers, otherwise this wouldnt happen. Look up Bottom Level Requirements for internet connection. I believe industry standard is .5 Mbps. 5000 times faster.

I'd been a customer of Virgin Mobile since the early 2000's. Virgin recently switched my service over to Boost. If I'd had known how bad Boost's customer service was I would have used up my phone time beforehand. I had a bit over $300.00 worth of time left from Virgin and I last topped up on 5-20-20. The next top up date was to be 90 days from then or 8-20-20.

I have been trying to order a phone from Boost online for a week and half. After talking with customer service they said my account was locked out so wait 48 hrs and retry the order. I have done that twice now and it doesn't work. Customer service reps transfer me to sales, technical, LG repair (to order a boost phone, utterly ridiculous) and customer service managers. My experience with boost mobile has been the worst, none of their people know what is going on there, last supervisor supposedly called my bank, what a joke these people are. Think Twice About Using Online Services and Customer Service.

Not only does the signal suck. Their customer service is probably the worst experience I've ever had in my life. The connection with all of them was so bad I couldn't understand them. NONE of them could get me to a supervisor. I could hear them in the background, but they would not come on the phone. Sent me a bad SIM card (at least that's what they think is wrong) and told me I could go to the local store and buy another. SERIOUSLY!!

I still haven't received my refund after two weeks. Horrible customer service. Can't understand Customer service Representative. They are in the Philippines. I'll probably not ever receive my refund. I spoke with Lisa and she couldn't give me a date that my refund will be issued.

I was with Boost Mobile for over 10 years, then all of a sudden my cell reception stops working completely. I was unable to make or receive phone calls and text messages. I reach out to Boost support for assistance. I am told that Boost is "upgrading a tower in my area" and to give them 48-72 hours to resolve the issue. 72 comes and goes and nothing changed. I reach out to Boost support again, only to be told that a cell tower was down in my area this time and give them another 48-72 hours to resolve the issue. 72 comes and goes and nothing.