Boost Mobile Reviews

When I signed up for service. I wanted the $25 a month plan but they gave me the $40 plan. I've tried to get it change but they won't do it. They give me the code to change carrier. So they would rather lose customer than to give customer what they want.

Online the map showed 5G at my house. Get the phone and guess what...0 bars. Does not work. Called customer service where 2 representatives admitted that while it shows 5G on their website-In their system it shows 0 bars. They opened a complaint for me which...shocker- never resolved. So I wasted over 200 for a phone and 1 month service I could not use.

Upgraded from the $25 plan (30GB) to the $60 Unlimited Plan (35GB). Advertising shows just that, not saying that whatever data you've already used on previous plan will not reset! So basically, you're paying 35 extra dollars for 5GB....when you could just go to add-ons and add a few GB for a few dollars. That product is very misleading! Plus, they're not budging on accommodating a loyal customer with a few credits for Data or nothing!! Lol. Told me I could purchase some as an add-on!

However, after speaking with Andy and the options he laid out and the awesome deals he was offering along with the top-notch service I felt very confident in going with one of the deals he offered, I'm getting a better phone than I have now for 5.00 dollars a month and my plan is as good or better than my current plan. My current phone is over 5 years old and is having problems so it's time to do this.

I went to Boost Mobile in Muscle Shoals, AL, to swap from ATT to Boost to save money. However, after spending 3 hours in the store they could not get my phone to make or receive calls. After they took my payment, they told me the phone was locked and I would have to go to ATT to get unlocked. I went to the ATT store and was able to get it unlocked through their customer service. I then went back to Boost Mobile and they still could not get the phone to make or receive phone calls. Boost said to give it 24 to 48 hours. I gave it 48 hours and still not able to make or receive calls. Worked with them for another hour and they stated it was an ATT problem. Then called ATT and worked with their lead Tech for 1-1/2 hours and still could not make or receive phone calls.

They lied, and when I tried to find my order the runaround was more than I could take. My bank said they are unsafe on the web. Now for my holidays I am out of a phone, service. Now I am out of service with no phone, no gift for my son. Meanwhile I now have to work on getting my money back. Life is hard enough, and to get scammed for a damn phone. Hey God Bless.

Worst phone company. Do not use them! I closed my account over a month ago. They proceeded to take another payment out of my account after it was closed and refused to refund it! Told me to contact my bank but my bank said it would have to be from their end because they actually have the payment. They kept giving me the runaround, weren't making any sense and still refuse to give me my money back! They have done this to a lot of people!

I spoke with the Supervisor Chen today to let her know that I have called 5 times about I cannot see my phone data. And she tells me she can't do anything about my situation. This Company has bad customer service.

I can't login to my account for the past week. Auto response is worthless. I'm stuck without a person to resolve. When I try to login, I get a message saying Oops! Something wrong. Try later. Please help.

They won't unlock my phone even though I have had service for over a year and my phone was paid off the day I got it. Everything about this company is the worst and the employees in the store have no idea what they are doing as if they aren't trained. Go to cricket or anywhere else. This is the worst service and customer service ever.

I have been with you for 5 years, I use the store at 1735 Texas Parkway Missouri City. My representative, **, helps me every time and treats me like family. He goes above and beyond to ensure I have the best service.

I pay a lot of money for my phone service and it is the worst service ever. I can't even use my phone at my house because I don't have service I can't use my phone anywhere around here in Michigan because it doesn't have service. Worst ever.

This company is absolutely horrible. 5g phone lines for $50 a month is a waste. Don't even add a line for $25 more. I have 6g wifi. I'm on 99% of the time and somehow every month right about week two my phone service just stops. How? Idk!?! When 99% of the time my phone using my wifi to run. Don't waste any money on a company that now has a charge fee of $4 if you call 611. Want to drop a line? Remember they say, "Sure. You will get a credit back if auto pay on." Guess what? You never will get that money back. It's amazing how much they steal from people. I've had this company for over 14 years. Hate this company.

So I switch two months ago because me and my husband needed faster internet access. We both work from our phones. We were told we had unlimited talk, text, data. Come to find out they lied. There is a cap after you use a certain GB so now our internet is so slow. It takes 15 minutes to load a app or video. I'm so mad because I made sure to ask when we were switching that we really would have unlimited data and they said yes. I never got told about a cap on the data after you use so much. It's false advertising and that's illegal so I promise I'm going to sue them for it. I know it seems like me doing too much but I'm sick of these big companies getting money on lies so I made sure I recorded my call with them so I have proof that I was told I would have unlimited data and then I made sure they said it was a lie and they say that to get money. So I promise I'm going to court and sue them for false advertising.

I had a four line account with Boost for several years and now I’m with another carrier. They cannot unlock the phone because they cannot locate the whole account. I have emails, PIN number. The phone even says Boost mobile! Like I was a ghost? This is ridiculous. I’ve been on the line with customer service several times and went into the store with no resolution. This is not my fault that somehow my account got deleted but they are making it my issue. This is not acceptable and I recommend that no one else use this carrier!!!

Ever since Boost Mobile switch over to Boost One I've been having problem with the company. When it was Boost Mobile I'd had no problem at all but we went to Boost One I've been having a lot of problem. Boost Mobile made a bad decision switching over to Boost One. I mean I'm having so much problem with this company Boost One app and Boost One whatever. I really do miss Boost Mobile. I wish it would go back to Boost Mobile because Boost Mobile was doing good at all. I'm having problem with them ever since they switch over and that's not a good thing so give me my review. I prefer you guys to go back to Boost Mobile and let this one go away and make it go away and make it disappear because it's not a good app. It's not a good company.

I've added money for my boost service but switched acp program and now I have to pay more money for my service. I was told that I was enrolled in the acp and was given my bill so I added money to pay my bill but I was being told that I needed to pay more money. I can't get a refund of the money that was added to my account therefore I will lose my money because I want to change to another phone company. Acp is acp switched or not. I feel like Boost is forcing me to pay more money in order to start a new service. If I can't afford what is due then why I can't receive my money on my boost account? I added money to have extra data but it's being used even though my service is suspended. Boost mobile is a rip off.

They advertise they are with the ACP, I have been approved since June. I started calling asking why never applied. They assured me that the next month it would be. Then I tried to go to cheaper plan and said I didn't qualify.. This company is deceitful and dishonest. Every representative I spoke with told me the same thing months prior, yet nothing is done.

So back in September I called to cancel one line on my plan. They told me I had to wait until the billing cycle ends to disconnect which would have been on Oct 17. And that on that date my new monthly bill would come out. They could not tell me what it would be, just that I had to wait? So okay October 17 comes and I was fully charged for a line I did not have and on top of that they never disconnect the line. I call and they basically tell me that it was an error on Their part and that they put a ticket in to fix it and they should credit me. Okay 2 weeks later, They still didn't disconnect my line and still no credit. So I call again. Now I am told that I am not getting a credit and to read the fine print. I stated to person on phone that the rule should not apply as it was in their error, after arguing back and forth another ticket was put I. To "fix" issue and possibly get a credit. WORST CUSTOMER SERVICE EXPERIENCE EVER!!!! If an error is made due to their error you're SOL and there's nothing they can do!

I bought 1 GB of extra data. Never receive it. They said I used it which I didn’t. Boost steal people money plain and simple. Now all iPhone users don’t have option. You have to have the $40 plan. Customer service keep you waiting just to tell you they can’t help. Then have a nerve to send surveys to see how service is. What a joke. And you can’t get phone unlock to go to a new company until you had service for a year but they don’t tell you that in the beginning.

Very bad customer service. Is poor. Take hours to be seen. Talking stop helping a customer to talk to a guy that walked in about getting her lunch when there's like 6 other people waiting. Put other consumers before the ones that came in first.

I spoke with 5 different people, 1st live chat person had me hold 2mins on every message reply then told me to go to visit a store. I called then was accused of trying to give my son my upgrade when I was trying to purchase a extra phone.

Made a monthly payment for phone/data service. But when we checked our data gigabytes amount it had not updated with the system. Called Boost Mobile twice on the matter and it was stated that my issue would be elevated to IT and upper management. My daughter's gigabyte is sitting at zero which leaves her without internet when she leaves home and mine is 1.8. We still have 30 days to go without proper service. The issue has not been resolved after two calls. I have paid for a service that wasn't delivered. Either they should fix the problem for a paying customer or refund the money so that business may be conducted elsewhere.

Ethan at the Muncie location is AWESOME. His customer service skills were amazing. I came in the store 10 minutes before closing and he was so patient and so helpful. He deserves a raise because most would have been mad to work over a whole hour. But, from start to finish he was cool as a fan. THANK YOU ETHAN.

30 days of service is not true. I have been going back & forth with them for a long time about this & today I am done. I expect to get what I pay for, I paid for 30 days & that's what I expect, not 29 days & I'm tired of discussing this with them cause the only thing you get from them is, "I understand but there is nothing we can do about it". Well guess what BOOST MOBILE, there is something I am gonna do about it, GOODBYE!!!

Boost Mobile is absolute, total garbage! Their cellphone connections are spotty, haphazard and random and data/internet coverage is NON-EXISTENT! An absolute disaster. I would have NEVER chosen them. I had been a long standing customer of Republic Wireless which I was very happy with. Republic was bought out by Dish, which then merged it into Boost. Now my connectivity is non-existEnt. Even after spending an HOUR with their tech support people who are nice but clueless. AVOID BOOST!!!

I have been waiting on an iPhone 11 for two weeks now!! $49.99 iPhone walk out the store quoted price $150.00 tax line phone everything!! Go to another store same company BOOST walk out price $230.00. Was explained all stores are different!! Still no iPhones have been delivered to any BOOST store in our areas. How are you going to advertise a product and not have any of your product in your store on your shelves!!! I am glad that it was not available. Given me an opportunity to try another phone service retailer!! BOOST does not care about gaining new customers even with calling corporate cause you cannot understand them anyway!!! Thank you BOOST for saving me an extra headache!!! Carry On.

I order a phone from Boost online for $200 in May 2023. After I ordered the phone, I saw the same exact phone on their website in a different spot for $75. I tried to cancel the order and they told me no, then I tried to get a price match and was also told no. I ordered 2 more phone at $75 each. So the $200 phone arrives and I message to get an RA they said they would email it to me. They didn't, I messaged and called a total of 15 times to get a return authorization and them giving me excuses and telling me they would put notes on my account, keep checking my email blah blah blah. So today I message again and they tell me it's too old to return. I've been trying to return it for months and I guess this was the goal for them the whole time. Been a customer for over 10 years, I will never order anything from them again and plan on switching my family's phone carrier.

Had an iPhone se with dual esim. 1 was Verizon the other was Boost Mobile for over 2 months with no issues. Got the new iPhone 15 so removed boost mobile esim from iPhone se. Problems happened with the iPhone 15 so I went back to the iPhone se and wanted the esim from boost reinstalled. Called boost and after 35 minutes was told it's impossible to have Verizon and boost together. I explained it was working fine for 2 month I just need it reapplied. She insisted that it was impossible and started to insult my intelligence by saying I must have a physical Verizon sim installed is why it won't work. So I got very irritated and slowly explained for a 3rd time that it was like that for two months how are you going to tell me it's not possible. She then said it's not possible so I hung up, canceled my line. Ridiculous customer service.

I would highly recommend not using this company unless you want to spend money and only get sos. They will refuse to help without making a phone call but you won’t be able to call as there is no service.

For over four months I've been in contact with customer service to get a recurring 15 dollar charge for extra data removed because it won't allow me to do it myself. Every month they tell me it will be taken off starting next month. I've even went into a store to have an agent call with no success. Hoping eventually this might be a class action lawsuit and I can recover some lost funds.

They lied to me. Said my phone was not usable on Boost network. Sold me a phone that is locked. I thought going to the boost mobile store would be easier than endless online games. As I have now learned, my old phone is usable.

I've spent several hours over the course of half a year at this point trying to get a refund. Long story short, called to terminate the service, was promised a refund, called back to follow up a month later and was told it's still processing, still nothing after half a year of waiting. Ended up filing a BBB complaint only to have their agent plainly say that they're not refunding me because while the request to cancel happened before the end of the billing cycle, porting the numbers happened after the end of the billing cycle. The agreement clearly states that either request for cancellation *or* porting is sufficient. Now I'm either going through arbitration or small claims over $50. They seem to get away with that on a regular basis, most folks just end up eating the loss rather than go through this, for obvious reasons.

I have been with Boost Mobile off and on for 10 years. The three experiences that I have had the first one was that I had four phones on my family plan that was in my name. I gave strict orders that no phone number or phone will be taken off this account without my permission since it was in mine name and they need my PIN number. Well Boost Mobile didn't see it that way and they let my stepdaughter take the phone off my account, give her my PIN number without my permission and never told me that I was paying for three phones not four. After 6 months I found it out. They did give me credit. The second one was an employee was trying to take money off my debit card and I told him, "Absolutely no. I do not give you permission to take any extra money off when I paid my bill." Next thing you know my telephone number that I've had for over 15 years was taken away and I was issued a Tennessee number. I don't live in Tennessee.

I would NOT RECOMMEND THIS SERVICE TO ANYONE EXCEPT A CHILD. It drops signal a lot and every time it's close to your billing date the data purposely makes your apps run slow. Today my service was cut off for 22cents with my money sitting in my Boost account. I have been having multiple issues with boost this past year and half. Please search for a better phone service.

Great Customer service. Great sounds. Great price says this is the place to get a finger than help with your phone. They will take care of you in just a few minutes. Even if you've got things going on with your phone come and see Em.

Paying your monthly bill is always an ordeal. It's a multistep process that includes telling them not to put you in autopay 3 times. You will not be able to speak with a service representative or get a single question answered.

I've been a customer for 2 years. My 45 dollar card had a error they said. I didn't keep my receipt for it. Didn't think I'd need to. Walmart won't take it back without proof and Boost said too bad for me. So I'm switching. They stole 45 bucks from me and treat me like I'm the thief.

I have been a customer with Boost for over 20 years. Never really had any major issue with them until recently. I understand with mergers there are a few problems that can arise. Since Boost has been bought by Dish Network, well, one mistake okay but then another the next month with an agent that has no clue or cares what's going on, well, shame on you. Asked to speak with a supervisor but she ignored that request. Problem is I am on a recurring payment plan. I get a 5.00 discount for that and thank you. So I received an email saying payment was successful at 4:07 October 17, 2023. At 4:16 I receive another email saying my phone service is discontinue due to nonpayment. What???? Checked my bank account and yes, payment is pending to come out, 35.00, which discount was not included.

I've been with Boost for 10 years now and I remember before was Virgin Mobile. I have no complain about the signal even though is not perfect but my main complaint is unknowledgeable customer service and terrible policy. Here is my experience: I had 2 lines with them and my wife wanted to switch from AT and T to Boost because of affordability. Finally, we got 3 lines with Boost. I contacted them to put all three lines into one account as Family Plan and they did for $110 a month for all 3 lines. However after a year I was checking the website and I saw they are ripping me off because they offering same plan for existing customers for only $25 a month! So I contacted them but they said I first need to go to Boost Mobile store to separate the lines! A Day after I went to Boost Mobile store in Concord CA and they said, "You need to contact customer service and not come to store!"

Have called over 4 months since new app can't add data. Can't look at upgrades due to the fact the system would not let me nor could customer service do on their end. Put on hold over and over no response. No resolution ever discouraging.

DO NOT GET BOOST MOBILE. Their service sucks. I can barely use my phone in my house... Worst service provider out there. If I could I'd give it -100 stars. Do yourselves a favor and shut down already .. you guys obviously do Not know what you're doing when it comes to cell phone service...

I had 2 lines with Boost mobile. A and B. Phone A broke and I purchased a new iPhone to replace it. Boost told me my phone was not compatible with their network. They then transferred line B to my new phone instead of line A. Now I have a new phone working with the wrong number and an existing phone with no service. They maintained that my new iphone was not compatible with the network despite it being active with the wrong number on their network.

Horrible service, horrible customer service and poor network. Look somewhere else. This is not the company you want to have service with especially if you are doing business on your phone. They also billed me after I ported out my number and refused to give me a refund since I had auto pay set up.

On August 3, 2023… I called Boost Mobile and spoke with someone in billing to pay and restore my two grandsons' phone service… I made a payment of $94.00 to have their service restore. At this time their service was not restored. The rep told me to call back at 12:45 pm if their services was not restored… So I called back about 1:15 pm and spoke with another rep and was told to pay the bill again to ensure that their services will be restored and he also submitted a ticket to refund the first initial payment which should show in my account within 10 business days…

Boost Mobile is now Boost Mobile One and they robbed me of my $73.00 credit and charged me more money. Thanks for being shifty thieves. I'll never recommend your service to anyone again. Customer service keeps you on hold forever, and never gets anything done properly.

We used Boost Mobile for many years. We loved the local Boost store with locations in Davison and Lapeer Michigan. When Boost changed from Sprint to T-Mobile, we could no longer get service at our house. We went to another service provider and cancelled our phones. Five months later we were looking at bank statements and found they kept our account open and accepted autopayments for those 5 months. We called the billing support and were told they would cancel autopay, but they will not refund the 5 payments of $35. I believe they owe me a $175 refund. They told me there is nothing they will do. The great people at the local store are not at fault, Boost Mobile billing cheated us.

On Saturday October 8th 2023 I called to pay my bill. I was told that the system was down and that I had to call tomorrow morning to make my payment. I call again the very next morning and get told the same damn thing!! Boost get your ** together! People need their phones for work!!

On Oct 3 I sent my money in on my dept card of 55.87 to pay my bill. I got email saying my bill was paid in full. The next day they side I still owed them 55.87. I called my bank. They told me it was paid in full. So they shut my phone off. The next day it showers it was paid in full. They kept my money. I have filed a lawsuit.

I wish zero stars was an option! I've been lied to by customer service at every single turn. 1st I was told to purchase a SIM card from this store and that I could activate it online with chat support to get the $10 a month deal. THAT WAS LIE #1, Then when activating online, they made me pay $15 for a physical SIM card that I already purchased and told me my plan would be $15 a month and that they couldn't honor the $10 a month plan. THAT WAS LIE #2! When activating my SIM card they took all my PERSONAL INFORMATION, including my account PIN for my mobile account through another carrier in order to submit a number port request. WHICH I VERIFIED WITH MY CURRENT CARRIER THEY NEVER GOT! That was LIE #3! I WILL NEVER, EVER, EVER, GIVE MY BUSINESS TO BOOST!

Since my old phone was broken and Boost was offering a free phone to new customers, I went to the Boost store on South Michigan Street in South Bend, Indiana on 7/28/23. Got the phone activated at the store and paid $50 for the first month of service. Everything was fine until I got the bill for August. It was $100. Thinking there was a mistake I paid $50 at the same store on 8/25. Service was shut off on 8/28. Ended up calling customer service several times. First I was told that the 8/25 payment was received, but due to some glitch the service wasn't renewed, or whatever, and service would be restored within 48 hours. It wasn't.

I bought Boost Mobile service and tried to activate it and it didn't work. I called for refund 5 days after and followed up one week and the week after but they refused me to give refund. What a Crazy company.

I would really rate Boost 0 stars. Switched from boost to another company and boost will not unlock my phone. I have called and been to two different boost locations who all said they unlocked my phone but then when I go to the new provider they said my phone is Not unlocked. So now I don't have a phone at all and will probably have to buy a new one. Most unhelpful company I have ever dealt with. I have wasted 2 days trying to deal with the issue and still have the same problem.

Had to replace my old phone and visited the location at 6073 N HWY 6. in Houston. Their rep. "**", provided me with the latest, greatest & affordable "new version" of what I had. She is very knowledgeable and was a great help. I will be asking for her "specifically" the next time I have a problem.

I am so glad to be switching from this company, to a new service provider. This has been by far, the worst experience I've ever had with a phone service. My last encounter was them telling me that they would not send me a phone that I had changed my mind about and that they would issue me a refund. Of course, the phone still arrived. I called to get a return label and was told that they would send it to my email. The email never came. I then called back only for them to claim that they had sent it. When I asked them to send it again, they said they were not able to. I then asked to speak with a manager and they informed that one would not be available for 40 minutes.

Phone battery runs too hot, phone lagging, crashes and freezes my phone. Next time I'm switching to ATT. Like this use to be a good company until Boost Mobile shutdown. I'm never using boost mobile again y'all.

I recently purchased an IPhone 12 last Friday on 9/15. Once I received an notification that my order was ready for shipping, I noticed my address was incorrect. So I contacted Boost to let the company know the shipping details pertaining my address is incorrect. So the representative said that he would take care of it and contact UPS. But once 9/18 Monday evening came around, my phone was delivered to the incorrect address. So, I contacted Boost on 9/19. They informed me I had to contact UPS. So I filed an claim for an missing product being delivered to the wrong address. They basically said since the product was already delivered, it was the shipper's "Boost Mobile" responsibility to send an replacement or an refund.

Virgin Mobile before this merger was MUCH better. First, with the BM combining, they used to let you prepay your month and on that date your data/plan would start again. Erased that and didn't tell us. Recently, unveiled a $25/"unlimited talk/text/30gb data.**** Switched on 6/27 with no trouble until yesterday, capped/shut down after 10gb data use. Text/chat last night, "We'll fix it", nothing corrected. Called today, Alex, would not after repeated attempts, tell me why my plan was capped. Made me buy extra data only to credit me for $10/2gb of data. PLEASE read the fine print, save your receipts, this "credit" is now logged on the BM website as a recurring/$10 month charge. Completely ridiculous, stay away, DO NOT DO AUTO PAY....

We have been overcharged for our service at least 2 months, 3 charges each month, none the agreed amount. When I went to the store they gave me a phone number where they say only a store can help me! They were smug and rude and seemed to enjoy my "helplessness". I WANT MY MONEY BACK. THIS IS NOT OVER.

This company is trying to overcharge me for bringing in my own phone, sim kit and prepaid card. Go with other companies before selecting this one. My kids use prepaid and never was I charged for adding a line with any prepaid service. And all they do is pass the concern to the next person.

I had a 25.00 plan with 30 gigs 5g and 30 gigs hotspot. It was working fine in Dallas and California as my internet. Then I had to move, my old phone just broke down, had to get a new phone. It would not connect to the internet. About 8 to 10 calls later, I've lost count, nothing was resolved. I was placed on a 60.00 plan and I paid the difference of the 25.00 plan which was like 36.60 with tax. Phone was working, internet was working. Then on the 15th the phone line and net shut off. It said I owed 35.11, which I did not. The first lady I talked to was clearly reading a script.

Then my hold didn’t come back to the phone waiting on supervisor and was very rude and unprofessional. I am switching to Cricket. I miss cricket, never had problem like this. They kept me on hold without coming back and never switch to a supervisor

I used to be a Republic Wireless (RW) customer. It was sold to Dish and now Boost. RW was the best, Boost is the worst, horrible customer service. They never sent a new sim card until I requested. The new sim card sent didn't match what they had in their system. Several calls to them and they said they're working on it. Not fixed after 2 weeks. I'm with a new company now but they won't give me back my old phone number.

I love Boost Mobile. Although they have a option on the app to "earn coins" and it's through Tapjoy. This is such a scam. You download the game, use your storage space on your phone, spend days completing the offer, and then Tapjoy doesn't issue your boostcoins. Contacted Tapjoy and they just sent the same smart mouthed response saying they can't issue for *insert stupid reason here.* This is a scam. Do NOT complete any "complete offers" through the "offer wall." I contacted Boost on this issue also. I hope they can issue my coins.

The service never worked. I spent hours on the Chat and phone, created tickets etc. Then I asked to cancel and they agreed. Then they took another payment off my credit card. Then they claimed that I did not cancel. Then I asked for a refund. They denied. Two months and not one single call was completed. Their Customer Service and Chat are all designed to spin you and hope you just give up.

I have been having challenges since July 30th. I was promised that they would take my phone off the restricted list after it was found and that never happened. I even paid for services and got denied for the amount to be credited to my account. Sad, because I have been a Boost customer for years.

I paid for my service on time and after a week and several calls I still don't have internet. I have called about 7 times and every time they told me something different and have not solved the issue. They are not giving any refund or credit and just say sorry for the inconvenience.

Worse Company with staff that needs training, The company policy itself is totally inadequate. The product is unsatisfactory. I bought a phone, a Celero5G to be specific. It was activated at the store. First day after purchase note a glitch on the keyboard. Every time you press a key it would stick the on. The second day the phone locked by itself and I couldn't operated at all. The screen was black. Try many thing. Nothing work. Even at the store wouldn't work, so I returned the phone. Got a partial refund because now they charge a restocking fee of $25.00 and of course the monthly charge of $52.00 so I decided to go with another carrier.

I would give zero stars but then I wouldn't be able to leave this review. Worst customer service ever. Was with Boost for 7 yrs and they went down hill. Horror show started when my son's phone was stolen and had his number suspended. We buy a brand new phone and they NEVER reactivated his number!!! Still charged me for it!!! Talked to 15 different people in a span of a month trying to resolve this issue and they all lied, gave me the run around, refused to let me speak to a manager the list goes on. I switched to Tmobile and I pay more but would rather pay more with great service!!!! Should have never stayed as long as I did. If you're considering boost don't do it. They don't care about their customers and it was proven time and time again. Wasted hours upon hours of my life and still charged me for a line I was unable to use due to them! They should be ashamed!

First and foremost I've had to deal with Boost mobile every other time. Nothing but trouble with these people. Last month 8/2/2023 I had my cell phone reactivated and I had specifically told them to REMOVE the second # off my account twice. Come 9/2/2023 my cell phone bill was due again and they said $80. I told many many times to remove the secondary # and still wanted to charge me for 2 lines when it was just my line. I fought and fought with these people for over 30 minutes on the until I finally got problem resolved. So if ANYBODY is thinking about going to boost mobile be careful with them. They will try to overcharge you.

I have Boost Mobile $30 plan and my phone has dropped calls. I can’t see pics or links I receive I paid my bill and was told it would reset later. Called to find out it reset on the 5th. I’m done with them.

Been w the company for 8 yrs. Never had a problem until the start of 2023. When WE Can't send OUT Messages. I to MY Mother!. My husband, His mother, my son, His Girlfriend, my daughter, her boss. These are important people in our lives Just to mention a few who we Cannot Contact through Text message! Very upset to the point we're looking to switch companies. THE MESSAGE WILL SAY UNABLE TO SEND, PLEASE TRY AGAIN and we'll keep trying for months. Message won't sent. Yes we called company to fix the issue, we try refreshing our phones as directed every so often. Still won't work!

Please Post my post. I've Been with Boost 2 yrs. My prepaid bill is due on the 28th monthly. It is on Autopay. They disconnected me last night when they tried to process the payment 2 days early and was declined. Apparently, Boost moved my due date up from the 28th to the 25th of the month. Support doesn't know why. Says I am right that my payment and bill date up till the 23rd was due on the 28th of each month. But there is nothing they can do. I have to make a payment to be reconnected. Why pay when I already paid? Not only that, but in May, they changed my plan without notifying me, put me on a plan with limited data, and took away half of my hotspot. Until somebody does something, this ERGAN guy will continue to rob us consumers. I would like to know if I am the only customer who has had their due date changed and had to pay for days of service they had already paid for.

Never activated, they were supposed to refund, got two emails 'request is closed' and now on a chat - they say they were missing info which was my PayPal email. I paid with PayPal, they sent me emails.. But no emails saying, "We're missing info!" Huge pain in the butt, nothing worked from the get-go yet again, told a refund request is filed. May well have to do a PayPal dispute, the amount of time I spent first trying to activate/use and now asking for a refund is entirely ridiculous.

Been a customer for many years, they USED to be good. Now it's horrible, one issue after another but the worst is they will rip you off and refuse to do anything about it. 9 months ago they said I'd used all my data in 12 days, I knew that was not correct bc I'd had the service for many years and knew my data usage, I'd actually been busy and not able to watch videos like normal so if anything I'd used less data, PLUS my phone keeps track of my data usage so I knew for a fact I hadn't used up my data. Called and they acted like they couldn't understand the issue and then kept stating they couldn't do anything bc on their end it says I used it. So I went into a store to show them the proof, the lady called in and actually argued w/ the person on the other end telling them she sees the proof w/ her own eyes and they still kept insisting their info was correct.

No stars for me. I am posting a review for Care Services/Boost Mobile as a company. No specific llocation. Boost Mobile offers 5g service that they do not honor. I often only get 4g or service is lacking, for better terms. I have had Boost for years and every time I call in for help, my problem is never resolved and they never go above or beyond for any of their customers. They don't care that you are disappointed in their service. They just apologize and that is it.

The worst customer service I have ever received. I bought a phone and plan online and they charged me three times. I then called them right after I bought the phone to tell them where to mail it to because my billing address was different than my mailing address and they still sent it to the wrong address. They then began charging me for the phone service while the phone was still in the mail. I spent my two days off of work talking to customer service reps who did not know how to do their job. One rep told me that I would not be charged for service until I received the phone and the next day another rep told me that I would be charged before I got the phone.

I was with Boost Mobile for about 5 plus years. It was great when they were with Sprint, but, since they get bought out by Dish network and the service suck. I kept on having drop call and get disconnect while talking on the phone. My due date is on the 4th day of the month every month. Never late on mine payment. So therefore I already making the August payment in full. Since the service is getting bad I've decided to switch to another carrier on August 5th. I call boost mobile and ask if they would refund the money that I already paid for August. And they refuse to do so. They told me that since I already paid for the month, but did not using the service for the whole month it doesn't matter to them they will kept the money. They told me that I have to call my bank and file a dispute of the payment. They could have refund some or all of the money back to my bank account. But, noooo! Most service would have refund your money back. Stay away from this service as far as you can! They are a thief big time!!

Worst network, worst customer service. I don't have enough room to explain the nightmare I went through with them, just steer clear, they are the worst company I've ever dealt with. They won't even refund my money for service I never received.

I paid for a one-year prepaid plan from Boost, on their website, which included a free sim. I tried to activate the sim when it arrived 4 days later, following their website's instructions. That didn't work, so I tried to have their customer service reps activate it. More than once. Each time they got an "error", and each time they were going to "escalate" the issue. One of them said they didn't know when I was going to hear back from that escalation (so, I was just supposed to wait for it). One told me he couldn't do anything on his end, and that I had to go to a Boost store, and that was the only thing I could do! I don't even have a Boost store within 2 hours of me! He didn't believe me when I told him so. The others said I would receive feedback via email in 24-48 hours.

I call Boost to cancel two unused phone numbers on my plan. Instead they canceled the main number which is mine and I've had for 25 years. When I called to get them to correct it they tell me there's nothing they can do, that the number is gone. I'm at my Wits' End trying to solve this dilemma. Their service was the worst I've ever experienced.

The service is so bad and the customer service is worst. I called in to add a $10 data pack to my line and the rep added to my son line instead and told me they can’t do anything about it and I would have to purchase a new data pack for my line... I ask for a courtesy because they messed up and they said there is nothing they can do about it. Asked for a manager and they never gave me a manager, also they are lying about unlimited data becoming I have to buy a data pack every single month after they made the change of leasing bandwidth form dish and T-Mobile. I paid my bill today just so the data would start over and they told me I have to wait until midnight. SMH and I never had to wait before this company has gone downhill and they falsely advertise the services they provide and they have horrible customer.

Worst customer service ever. Did not help me to unlock the phone for my travel. They are very unprofessional. Holding different rules for customers. Ridiculous service. Never ever go with their service. They are money takers.

The worst company. I know I paid my bill, got confirmation, they say they don’t see it. I have one phone and have bad heart, took my last money and I still don’t have service. When called sound like they were having a party in background, told me it nothing I can do. About 72 hrs they can tell me something. The worst customer service ever

They are thieves. They auto paid themselves off my debit card after I ended service. They apologized and said they would refund it. Said it would be 10 days. **? So I wait 10 days. Really it was about 15 days. Call them. They say. It's in the notes on my account to refund it. It will be 10 days. **? 10 days later I call. Refund is still in the notes. It will be back in my account in 2 days. If not call back. Now it's been 3 days. No $20. I call today. They say "sorry they can't refund money that was paid to them more than 10 days ago". They absolutely are stealing my money. I demanded a refund the day they took the money. They lied about returning it for a month. I'm angry repeating myself. BOOST MOBILE is a scam.

App is set on a algorithm and rarely available. In store troubleshooting is inconveniently addressed and told to refer to app or website. I receive text messages and can on reply to certain people with certain times. This leaves my messages sending all day with no completion. I have had numerous locations and reps answer "Huh". The app is only running 60-70 percent of the time which means the cost savings aspect is a farce.

I was so desperate to talk to someone about my experience that I did a little bit of digging and found out that, just recently Disk Network took over Boost Mobile. Mark J. is such a remarkably caring man. He patiently listened to every minute I complained about my 5 months experience with the boost mobile call center. He has also read all these reviews that have been made against boost. He is not happy about any of what the call center reps are doing.

Don't buy a phone out right because if you try to go to another service Boost will make it hard for you. As a senior I did not know of this unlocking business. I purchased one phone 2019 and want to give to a relative. I'm no longer a customer. They don't follow policy guidelines.

I have had to speak to 20 different call representatives in the past month. I have tried canceling my account and I still got charged and when I tried to get my money back they refused. And now I have to dispute with my bank due to Boost not wanting to give me my money back that they had no right taking especially since I verbally told them to cancel my account remove my card and I was switching to a new company.

Well June 28, 2023 I Paid My Bill. Service went out after 4.5 hrs. I called. They said it was a network Issue.. Ok Cool. I gave them until the weekend..Nothing. No calls can be made, no answering calls, no text, no internet unless you're by wifi, I asked, "How is people going to be compensated?" They told me no compensation for our troubles, no refund or gift card for our troubles, no info on when our phones will be back on but sending texts talking about their scamming boost app...So today was my last time yelling, asking, pleading trying to get a refund. I just switch to the network that is working.

I have had this "service" for just 2 months and I will NEVER get it again. I was living in the city so coverage wasn't a problem. Now I am in a rural area and Cricket has great coverage as does T-mobile, But DISH owned Boost is so poor that in a 30 foot MH I can SOMETIMES send a wifi text, but it is a very iffy thing. For example today I have NO coverage and have "Emergency Calls Only" and it has been that way since 7 am, it is now 3 pm. Even in the city, if you use up your data limit, good luck getting a page to load at 3G or slower speeds. It seems like 52K as you can watch your page struggle to load line by line by line.

Boost use to be a great service. If you was behind one or 2 days people use to still be able to reach you. Now they are no better than the high price phone company. One day miss your phone is completely shut off. I've been with Boost over 15 years. They Lost a loyal customer because they are just like the rest of the phone companies now. Nothing different about them. Looking for a new phone company now.

126 for a month service and Boost refused to return my money. They're thieves. I didn't approve all their fees. I'm disgusted with these thieves. Bad service. No internet, unauthorized billing, refusal to return any of my money.

They cut off my service and they are trying to charge me for a phone that I already paid off. They will not reconnect until my account have been review by another department so I am sitting without a cell phone and I cannot log into work because I need the code that is sent every day from my job. I have been with Boost for over 10 year. It's time to leave, and let's not forget I still cannot log into my online account!

I was charged twice for the same plan. My service plan is 35$, paid 35.44$, was told I owe 70.88$ for a plan that clearly states 35$, then told it was a mistake by billing and it would be resolved. Three days later no resolve, still no service even though I've paid. This is so ridiculous, shouldn't be legal to do customers like this especially after you paid and the mistake is the fault of the company. So tired of these companies being to get away with this. I shouldn't have to suffer for a mistake Boost Mobile made. So frustrating

Stay away from Boost Mobile. They are the worst company ever. They suspended my line and told me I could port it out to another carrier but, they were lying. They knew that it would be impossible to do because the phone was not active. Meanwhile, they keep charging me for a phone that is not working. SCAM!! I had my number for over 20 years and now they are holding on to it for three weeks now and refused to port it out to another carrier. Spoke to over 50 people and no one could help me. I am tired and ready to leave the phone number for them and my other lines to another carrier. WORST COMPANY EVER! No one knows what they are talking about.

Three days ago, lost all data and had 20 days left on my 35.00 plan. I usually run out of hotspot data, but my mobile data last until my next service due date. I initially paid 15.00 just to add some data back, but nothing, I then paid another 20.00 just to pay bill in total. Still no data and now can’t get picture text on my phone. I called back and was told I needed to upgrade for unlimited data talk and text...I did. I paid the difference between the 35.00 plus the 2.00 I had remaining in my account and the 60.00 for new plan. Some guy named Francis told me that it would take about 15 to 30 mins for the upgrade to kick in....That was Monday....I don’t have any data. Can’t get pic text on phone and I’m out a total of 60.00....

Purchased a sim card but sales could not activate Data. We were told tech support would call and gave us a service e ticket no. They never called. We called 3-4 times with no resolution. They were supposed to issue a refund and gave another ticket no. After calling them back 3-4 more times with no resolution filed with BBB. They basically ripped us off of $60. $30 activation, $25 for 1 month's minutes!

If I could give less than 1 star I would. My account was suspended with no warning, and trying to find out the reason or how to remedy was futile. I then found out that they need no reason whatsoever to suspend or terminate your account if they wish. And the few reasons they do list in their Terms of Use are so vague and ambiguous they can be applied in whatever manner they like. So there are zero repercussions for them to disrupt your work, your communication, your sense of well being because you now can't reach out to anybody via phone if needed.

I was cut off permanently for a number. Boost says I was calling but not once provided the number that was in question. Then they sent me another message telling me my phone bill wasn't paid when it's on my bank statement and a customer service rep at the 800 number could see my bill was paid. I called a 385 area code number which is in Utah Salt Lake City but no one I mean no picked up the phone and explained nothing to me. Customer service every time I called and explained the text messages I was receiving every rep could not see in the system what I was speaking about. So how and why would I believe any of this was true if customer service couldn't explain or could provide any information. It was always, "I don't see what you are talking about," then to cut me permanently and refuse to return my money back for a bill I just paid on the 4th of June. It's due date is wrong.

I was with Cricket but stupidly switched to Boost Mobile. They messed up all three lines. Had to go back three times to fix the lines. They lost my payment. Shut my phone off. Then my wife phone was constantly not working. Worst company ever.

Worst customer experience ever dealing with a so called professional business. Been with Boost 10 plus years and never been treated or dealt with customer service like this. As if they have no knowledge of their product or what they are doing. If not a customer stay far away from boost

I have been with Boost for 14 years. I changed my number a couple of weeks ago and every since then my new number register correctly when I make a call but all text are showing as my old number and people are still able to get a text through on my old number and sometimes I don't get my text at all. I called boost over and over and was given 6 different excuses and still the problem is not fixed. They train their customer service reps to lie and give you the runaround. And they absolutely refuse to unlock my phone even though it's been well over a year since it was activated.

We were Boost customers for years. Starting about a year and half ago Boost upgraded their towers in our area which caused my wife's phone to not function. Boost told us to purchase a new phone that was 5G which her old phone was a 4G/5G phone. So we purchased a new 5G Phone. It worked for 3 months then they cut service entirely in our area and told us we had to buy another new phone to work on their network. We decided to move to Pure Talk. When we tried to get her phone connected to Pure Talk network Boost said they would not unlock her phone for 1 year at which time we can call back and get it unlocked to use on another network but her phone WOULD NOT WORK on Boost network because they cut service. So we bought another new phone, moved to pure talk.

Boost Mobile charged me, double the price. So under the threat of not having service I paid. And when I made it known that I wanted my money back in my account, they gave me the runaround. Stalling me to the next month by telling me that they can’t pull up my account. I couldn’t wait to get away from them.

Boost took out 4 payments of a monthly amount. Says it will be at least 24 hours for a refund because they have errors in the system. Also they make sure the autopay is clicked so watch out everyone..

Long story condensed for respect of your time: I purchased a phone on the Boost mobile website thru a promotional email sent to me by the company AND while signed into my account on April 29th, 2023. [Saturday] The total for phone and overnight service was $333.83. Tuesday afternoon, after the phone didn't arrive, I called to find out the tracking number and what the delay was. So, I began my nightmare with Boost customer service. I was told the order never finalized because the charge didn't go thru. Looking at my banking info, I verified the charge DID go thru, and the order confirmation email supported that fact. I was told to give it a day and assured that the tracking number would come in the email that night. Nope. Called Wednesday, same crap. No email, no tracking number. Thursday, I was told the order was canceled by Boost, no explanation, refund coming soon with an email. Nope.

I needed a new phone charger and didn't know which one I needed, being in my 60's I'm not electronically savvy, so went to the Belton MO store where I bought my phone. I asked about a car charger also. $60 later and found out I could get one for $7 and didn't need the transmitter/charger the young guy sold me. I went back to return the overpriced unused items and was told no refunds. There is no posting in the store saying no refunds or all sales final and there are no prices posted on anything. He told me to talk to the manager, he's there Wed and Fri.

I have been a customer of Boost for about 10yrs. 5+ years ago Boost invited me to join their Premier Program which gives me a 14 day grace period to pay my service without being turned off. May 19th my bill was due and as usual I expected my phone to stay on because of the grace period. This wasn't the case this time. I called to ask why. I was told as they started transferring people in batches to their new system people were losing the Premier Program. I asked why if everyone that has the Premier Program are grandfathered in even though they aren't excepting new people to enroll. I get told I don't know but it's because you have been switched to the new system. I didn't ask to take it off. I wasn't notified of any changes.

I switched my services to them and I went a whole week without service. They kept telling me to give it 24 hours and the services should be activated. After 4 days of no service I contacted them again and all they could say was, "Keep waiting. The services should be on soon." Finally I got fed up and went with another company and got activated within 30 minutes. I took the phone back to Boost and asked for a refund and they wouldn't take the phone back or refund me for a phone they couldn't get to activate. They even tried another phone and it didn't work either. $131 down the drain. Never again will I think about dealing with Boost. They are pure junk. There's no way to talk to management because they know they rip a lot of people off. Lesson learned. Always read reviews.

Negative thing about Boost Infinite is that they have no stores. I signed up for service on 05/13 and got my new phone on 05/16. That is the only good thing that has happened with Boost Infinite. The phone was broken, would not charge. Called that afternoon and spoke to customer service who told me that I needed to call Motorola because that was the brand. I called Motorola and they told me that Boost should be dealing with the situation. Called Boost back. They told me that I would have to buy a new phone on my own and they will send me a label to send the broken phone back in.

Boost never was able to correct an upcoming bill, showing an amount double that of what I was supposed to pay for a single month of service. Customer service left me on hold for over 1hr then hung up.

They saved my card for automatic payments when I purchased 3 months prepaid plan, charged for another 3 months at the end, then deleted my number when I wrote to them and never refunded. Sim was out all the time

My husband and I went to Boost mobile three days ago to get new phones. We’ve had iPhone 7 SE‘s with Boost for about two years, along with the same phone number. Ceasar, who is obviously new and has no idea what he’s doing, he should not be in that store by himself, sold my husband, a broken phone. We were waiting for the phone to update in the store, and it wouldn’t do it. That should’ve been his first sign that there was a problem. But he sent us home with my phone working, And my husbands phone in update status. He also sent us home with our two old phones, because he gave us two new phone numbers. We had just paid her Boost bill about a week and a half ago so rather than transfer that bill over to our new account he started entire new account. So now we have two phones apiece, but only three of them work.

They keep taking my one-time payment out several times. This time they took out 6 payments. Keep getting hung up on when I call customer service. They used to be good. Been with them for 10+ years. Not anymore. I'm leaving them and hope they go out of business.

Purchased mobile Hotspot Device. Took 4 months to activate. Their customer service went down. Was offered 35 gb plan through ACP. I could not start a account or activate as there was no customer service working. While they were down they changed the ACP plan to 10 gb of data. Now they are charging my credit card for a free service and even after sending them screenshots from my bank showing the transactions. I'm told there is no credit card on file on my account. I used my card to purchase my device. They are doing nothing about the reoccurring billing.

Would give ZERO stars if possible!!! Searched Boost Mobile website and app when setting up account (when they bought Virgin Mobile - whom I never had issues with!) and could not find where I could set up auto pay. Fast forward to today: service was suspended today 5/7 because my payment was not received by 5/7 when it was due. (Was told my monthly payment was due TWO days after my monthly service plan date.) Spoke with FOUR different people to get bill paid and service restored; third person was able to get my account set up with auto-pay. Searched website while on the phone with the fourth representative, who told me how to add a credit card. Did not want to add or change the credit card I'm using, just wanted to know where the option to set up auto-pay was. On website, the account information, they mention auto pay but there is no link. Looked in account information - no link. NOT helpful at all, considering switching providers!

I'm a 3-year Boost Mobile customer and when I always ran out of data I've always added my money and restarted my plan till I can get my high speed data and my services renewed. They gave me a new date and now today on what is it on May 5th 2023 they're now telling me I can no longer do that. That a new season has started and that I am basically screwed until my services run for 31 days. That is ** and if anybody else gets this go ahead and call your lawyer because if you have money and they did not inform us that they're changing our services like that is literally against the law because what services I signed up for is what they should honor. Not just changing it on their own free will.

I started with Boost in December 2022 with their $15/mo for 5GB 3 month promotion. Everything with my phone worked fine, although I couldn't access my account or view my usage for several days after Dish Network was hacked. I renewed in February 2023 and, again, everything was fine until May 1 when I found I had zero GB and MMS messaging wouldn't work. With a vacation coming up and 14 days until the end of the cycle, I attempted to add 5 GB one-time data for $15. I first did this from the app, but the data never showed up. I called customer service where the agent told me the money had gone toward my next bill and that I should never try to add data online. He said he knew exactly how to do it and convinced me to spend another $15 to get a 5 GB add-on. Again, the data never showed up.

This company should not be permitted to continue offering cellphone service. I had a LOT of problems porting a number to Boost from TracFone but that isn't the end of it. Somehow they managed to make my one phone lose all my contacts (can't even access contacts on it any more). Somehow can't get on wi-fi now and it goes on and on. One thing that I think should be illegal if it isn't already is if you sign up for auto pay and then decide to turn it off there is no way from within your account to do that. I had to call the store and have them turn it off.

I'd purchased yearly plans (upfront) for my daughter and I the very end of January 2023 and ended our plan April 10, 2023. My daughter was never able to connect to the internet and I had to pay for $30 worth of data once we left the state on a vacation. I was told that I "must've" used 25 gigs of data in 4 days, yet they couldn't give me a breakdown of my usage per day. I ended up closing out the lines and switched to Verizon. I requested a refund and after about a month, I still never saw any deposit. I called customer service and waited 30 minutes to speak to someone, then went back and forth with the agent about my charges being valid (which I already knew they were valid, I'd paid and held up my pay off the contract). He ended up telling me to go ahead and contact my bank or the FCC to get a refund. I WILL TAKE IT AS A LOSS, BUT I'LL MAKE SURE NO ONE HEARS ANYTHING POSITIVE ABOUT THIS COMPANY ON MY END.

I have a phone with Boost Mobile, and I selected a pre-paid plan (5G/mo for $15/mo) with payment of $45+tax every 3 months. I had authorized automatic payment with my PayPal account for this. On April 12, 2023, they were supposed to charge me $47.51 for the 3 months of April - June. However, I was charged (4 x $47.51) on the same day. I called them on April 13, 2023 to report this and ask for a refund, but their associate could only see a single payment from their side and they opened a ticket #** to investigate this issue.

Employee lied to me about being able to change plans after buying a phone. A different employee lied to me about being able to change it in a few weeks after I activated. This lie put me past the 7-day return window. Now all of their reps (online, phone, social, etc. dealt with too many) say there is nothing they can do. Offer fake apologies and blame policy. Apparently lying to customers isn't against policy. Very fraudulent. Stay away.

After 7-years of paying my bills with Boost Mobile (hundreds of dollars) I got into a dispute with them over refunding $25 to me that they owe me and were trying to avoid. How could a company be so stupid as to win a dispute with me for over $25 refund after 7-years of paying my bills on time?. If this simple $25 refund was solved I would have spent another 7-years using Boost Mobile. Now these fools get nothing in the long term except for me informing my family and friends and acquaintances and any function or religious gathering to inform them not to use Boost Mobile.

A third rate MVNO, maybe the worst cell service company I have ever dealt with. Waited a while to insert my SIM card, when I did it would not make any calls or get data. I tried a different Boost sim in the same phone and it worked perfect. I called Boost 3 times and chatted once, I went through some very insipid troubleshooting steps (turn on, turn off etc). Each call, I was eventually told that their internal system was down and I would need to call back. After 3 calls, I tried chatting and after a 10 minute chat, was told I would have to go to a store to replace the sim. Not sure why they insisted on wasting my time if they can't do anything about it. About 90 minutes on the phone and 15 minutes of chat, I realized this has been a total waste of time. Will not be doing business with them anymore.

Purchased a phone with service. Boost Mobile could not activate service and they sold me the phone and service and Sims card... I want a refund... Please avoid Boost Mobile. Save yourself the headache and Boost Mobile has zero regard and customer service sucks bad.

My phone bill was due today April 8th and I woke up to my phone off before I could pay it. I was waiting to find out if I had to work and I did but did not receive the call due to my phone being off early. As I discussed this with customer service after their service barely working the last 60 days and not being able to pay bills at certain times. I was told there is nothing they can do after being with them and understanding all their inconveniences the last 60 days. So after almost 15 years with Boost. This will be my family last month with them! It’s unfortunate but I would rather go where I know I can stay because I am a valued customer. Not to mention I still already paid my bill when I talked to them and I waited in line 2 hours and couldn’t continue to wait on the 6th.

I have been with Boost Mobile for years. They have updated their payment process and now it double charges. I have to now call customer service to pay and they can barely speak English and they double charged me and informed me that I have to wait 3 business days for them to credit back. AVOID Boost Mobile at all costs! Bait and switch scammers!

On Feb.18th 2023, supposedly Boost Mobile suffered a supposed cyber attack during a huge update of its services. My voicemail data saved was supposedly transferred to the new visual voicemail by Dish Network, and it became an actual hack through them. All my saved data in my regular voicemail with Boost was supposedly transferred to the new visual voicemail, and the app was not working at all until 3 days ago, April 4th. They've offered no restoration, explanation of what really happened to my data, additionally my email and phone were spammed endlessly and I pay 7 dollars a month for replacement insurance, had my phone stolen 2 days ago.

I have been a customer for over 5 years. Their website says if you can not make a payment because of their security breach, your phone will not be turned off. Well last month I tried to make a payment on day my phone bill was due. Because of "system updates" I could not make payment with the Reboost card I bought. My phone was turned off that night at midnight. I was able to use a credit card the following day. 2 days ago I was sent a text by the company saying my bill was due the 6th. As today is the 5th I tried using same card I couldn't use last month. Guess what, system is still updating and my phone will be turned off again at midnight. So 3 months of system updates, nobody can access my account on phone to look at what was discussed last month... They can see I paid last month on the 6th tho, now it's due on the 5th. But can't tell me anything else. They lost a good customer of 5 years.

I’ve been a loyal customer for over 10 years. I had no problems until now. My bill is due the 24th of the month now there telling me I have to pay on the 6th of the month. It is wrong to change it without telling me you changed it after they did maintenance on the app is wrong.

I've been Boost Mobile member for quite some time. Probably 15+ years. Loved their service. It almost always worked, even out of state. I always got a decent price on a plan. I just recently got their $25/mo (if you Auto-pay) service, but before my previous service ran out, I tried to get a one-time data pack to keep me going until the new service kicked in. I accidentally bought their monthly recording pack. So I called customer service in January. They said they could cancel the add-on and it shouldn't be on next month's bill. Then they got hacked and disappeared for a while. No way to get hold of customer service. Period.

I got a SIM card from Boost Mobile. Try to activated it, they told me to go to store so I did. He wanted 90.00 to activate Iran’s was charging for the sim I already bought. Told him I wasn’t paying so went back home and called again. This time they told me to call back in a hour I would be all set. So after two hours I called and now they are saying the sim is no good. So after wasting 3/4 of my day I called Tello Mobile. 10 minutes later I had service. I will never try boost again. They are a rip off. Have you buy SIM card you can’t use.

First I want to say Boost customer service is terrible when you call. No one can speak clear English and get frustrated when you can understand them. My phone never has service EVER when I go to another state. It does not work. When I am home I can't even use my phone without Wi-Fi connected to it, ugh!. I do not have unlimited internet even though I am paying for it. When I say I absolutely hate this service due to the rude people in the stores, over the phone and service. I can't keep wasting my money on Boost. I work too hard so I will be leaving Boost this month when my bill is due. if I could give no stars I would. That's how bad I don't like this service.

I returned to Boost Mobile in December 2022. I enrolled in the most expensive plan for $60. Today, I went online to change to a cheaper more budget friendly plan. The website asked for my email addr and zip code to see the plans available to me. I was pleasantly surprised to see that since I was enrolled in auto pay and an existing cust, I could get a plan for $25 a mo. I chose the plan but when I provided additional information to process and pay, I was instructed to login to my acct.

My account was suspended and I was regenerated to another page to pay my account of which I did. I've called the company. I've gone into the store. I paid extra money just to get my service on. It's been almost 2 weeks. My phone still isn't on. I've been with this for 10 years and this is the worst experience I've ever had. Couldn't talk to a supervisor. At this point I think Boost is a joke.

My number I ported into Boost mobile from AT&T got disconnected and switched after two weeks, and every time I call to reclaim it or reactivate ** I will be told, "We have system outage or software update and we can't activate your old number. Your number is the new one." I will not advise anyone to port/switch his service as you could lose everything and end up with very unuseful customer service from other country that lies in every move they do.

Boost Mobile has refused to release my cellphone number I’ve had for over 15 years. I was only with them for a month, no contract. Prepaid I have my own phone. No reason to. 2 days after I signed up with Boost. My service was interrupted and unacceptable. First Boost said it was my phone. Twice I had Apple diagnose it. All good per Apple. Then Boost said they were updating their system. Two weeks later told me to be patient. Two more weeks insisted I must be patient. I asked to release my number. Boost said it was impossible till system was up. Then I am told Boost was hacked. Now Boost tells me I’m late on my payment. They now say I need to pay for additional service then they May release my number. Isn’t that illegal.

I have had services with Boost for YEARS and have auto-pay set up. No joke, their auto-pay system was not working and rather than notify their customers that the system was down, they just shut off my phone. I didn't realize I had no service until my boss at work told me "I think I accidentally, put your phone number in spam" and then later I had to explain it was related to not paying my bill, but it was not my fault. Boost didn't accept any responsibility. It was bizarre. Just said, "You didn't pay." So embarrassing and unprofessional that Boost does this when I signed up for auto-pay. I use this phone for work and for an emergency contact for my son, it could have been an even bigger problem.

Shopping prices online they want all of your personal info just to see if your zip code will receive the price shown online and the website is never in working order which shows a lot about the service you would receive... so I went in person to the Phoenix store located on bell road and cave creek road and was treated so rudely by all of the reps in the store. The idea I was given had I spoke Spanish I would have been talked to by the reps. I didn't so was told to go to metro PCs up the street. I would not recommend this company, customer service is important throughout your cell phone service as you pay in person upon occasion as well as have issues with service and want to have a person who doesn't mind your nationality.

I am so disappointed with this new app that we are suppose to download to get to pay my phone. Last month I couldn't pay it with the old version because it said to download the new app called Boost One. I download it and it ask me my email and then my password. On the old app I just did my phone and pin number. I put in my email and it didn't recognize it and so I did my phone number and then it ask my password. I don't have a password for this app and put down don't know it. It said it will send me a code so I can do a new password. I did everything it asked and still said it wasn't the correct password. I am you're kidding me.

Approximately 2 weeks ago, while at work, I accidentally dropped & broke my phone that I use daily for work as well as for personal. I was fortunate enough to have a friend at work that had a Boost Mobile phone that she sold me. I tried to call customer service to have the phone switched but got a recording saying they are having tech issues to try back another time. There was no option to speak w/ rep.

This company is a joke. They have just disappeared and stopped all service. Gone. No customer service. No number to call. An entire month of service AND a $50 reboots card that I have no use for. They are a scam and I'm currently out $100. And that's just the cash they got me for. I ended up having to go buy a new phone and pay another month to Metro. Oh, and because they just disappeared you can't even change your own phone number over. So that's gone too. Smh. Worst experience with a company I've ever had. They never even announced they were shutting down. Just bam, one day your service is gone.

When the switch to 5G was forced upon us I got my new phone and expected better service. I did not get better service, I got worse service. Not only did I get worse service, they charged me five dollars a month more for worse service. Now that I want to change companies, they will not give me my account number so I can keep my phone number. I cannot get my account number online. I cannot get my account number at a store. They will not give me my account number on the phone. These people are horrible. I will change companies anyway, even if I have to get a new phone number.

That was a nightmare! They sign you up, their service is a complete junk, interruptions, data lost, no incoming calls, call quality is a joke. And then they claim their system is down, for weeks you can't reach them to leave their crappy company. You are stuck yet they keep charging your card. If I could leave -1000 star review, I would. Just scammers.

I have made multiple attempts to activate a new phone with my same number. Their internal system has been down for days with no answer to when it will be fixed. This is infuriating. They are holding my number hostage to where I cannot transfer to a new provider nor can I activate my new device.

On 3-3-23 my phone was due, so later that day I received a text saying that my service is due on the 3-8-23. I tried to pay my bill and got a recording saying they experience difficulty. So today which is 3-9-23 I called customers service to try and pay my bill I was placed on hold for 30 minutes which turned into a hour just to hear this RUDE NON ENGLISH woman to tell me I can't pay cause my number is not matching the account. How ** my number not matching the account??? So I just gave her the dial tone. Boost is just hiring RUDE, UNPROFESSIONAL, DISRESPECTFUL, DISTASTEFUL PEOPLE!!! If it was a better phone company I WOULD'VE been left Boost. They going to lose a lot of customers with that ** they doing.

I purchased a Boost preloaded sim card a week ago **. I put tried activating the sim card through boost website. It prompted a message that the sim will be activated in 24 hours. It did not activate in 2 days. I was not able to make any phone calls or use internet on the phone. So, I tried calling the customer care. I heard back an automated message that the customer service has an issue and they will start answering soon.

I purchased a SIM card kit at Best Buy and went to Walmart to buy a phone. I put the card inside and tried activating it and their service is down. It has been like that for 3 days. Also the SIM card that I put in was Boost Mobile and it is telling me that it isn't compatible with the device. So a Boost Mobile cell phone and Boost Mobile Sim card will not work together. I just spent $70 for nothing! They are a joke!!!!