Boost Mobile Reviews

Signed up for a online promotion. Paid for 12 months upfront, of course no refunds, end of January and have had maybe 2 weeks of ok service. Their advertisement should say we just threw this ** plan together and are gonna take your money and work out kinks as we go and completely bend you over and shove it up your ** and not do anything for you!!! Do not go to Boost even if it's the only service available. You would be better off with no communication. I'm stuck in this year plan and will be avoiding them like the corona as soon it's over. Please take my advice and do the same! Garbage company.

Hello, My God Bless, us all My name is Sharonne I am Currently a Boost mobile carrier. Today I went to get a whole new phone because of my personal reason. Today I went to this boost mobile location over on 143 & Southern Blvd. Mr. ** who works for boost mobile had given me the best deal and gave me $70.00 cash back. Walked out a very happy Customer. Thank you so much for understanding my situation and for listening. Stay Bless as well.

My son left for boot camp and they refuse to unlock his phone and since he already started service with another provider, he won't be able to use his phone or call me to give me his address, etc. They suck and have cause much anguish.

I have been a Boost Mobile customer for 10+ years. For most of that time I have been completely satisfied with their service. That is until they separated From Sprint. Since that point their phone service has remained fine but everything else has declined to the fly by night status. Recent example. After many problems with both their web site and trying to deal with them over the phone I was able to purchase a new Samsung Galaxy S22+ phone for which I paid cash up front.

By the grace of God, please hear me and listen, do not invest your money Boost Mobile phones or service. Their customer service and help is the worst I have ever experienced in my 60 years of living. If they had a star rating lower than one I would give it. Whoever allowed them on this planet we call Earth cookie should be banned from society. Please take my words seriously.

Was told my phone was unlocked by 4 Boost customer service reps. When I went to switch providers (due to needing better coverage) my new sim card wouldn't work. Come to find out a week later that my plan with boost was a day short from what the policy states so now my phone is toast. I have been a customer for over 10 years, last year they burnt my other phone when trying to switch over to my new one and now this happens. I would have never went to switch providers if I wasn't told that my phone was already unlocked. I spoke with a supervisor about it and he told me that there is nothing they can do about it since it was deactivated a day early. This is absolutely ridiculous and they did my super dirty not once but twice. Don't waste your time and money, they do not care about their customers!

I was waiting on an important call to find out my phone was suspended due to unusual usage. So now I have to worry about my privacy and I don't really have unlimited. They can do whatever they want. I asked to just turn my service off. I have to wait till they get ready not to mention after I paid my service is off.

I had Virgin before, prepaid $35 month, unlimited talk, data, text. Then, Boost bought them. Paid every month for a year with auto-pay. One day I wake up and have no connectivity. Go to my account to see if it was my credit card problem and realized they changed without notification or anything to 10GB data my unlimited plan and now they are saying I reached the cap for data. I do nothing special with my phone. They are just trying to get rid of all contracts in a very unlawful way. Reporting them to FCC. Looking for another carrier ASAP.

Calls keep dropping. The last straw was today when my husband called to tell me that one of our friends tried to hurt himself. It took me asking "What, I can't hear, keeps cutting out" 4 times before I could finally understand what had happened. I was also DoorDashing during this phone call. Guess what happens next? I get to the customer's house with the food, and my internet quits working. So, not only can I mark the food as delivered, I cannot call or text anyone either. I clear out the doordash app cache, doesn't work. So I restart the phone. Doesn't work. Drive towards home, as by this point I am all the way across town. Restarted phone again, and this time it worked long enough to close out the order. Long story short--one of my settings had turned off for an unknown reason, because I didn't turn it off. I tried to find this setting again in my phone, but I can't. So it's deep in the phone settings--something you can't just turn on or off by accident.

No refund for online phone purchase. Very bad Customer Service. Be very careful on buying a phone online with Boost MOBILE. When you return something they keep your refund and you cannot get a live person on the phone.

I was on the phone with customer service for 6 hrs trying to get my account number. They told me they had to verify me by calling me back. I couldn’t get the call from them but was able to get incoming call from others then they sent me to the store I went and the dealer said only customer service can provide me with the account number so I call them again. Same thing. So I had another phone company call to get it to switch my service. They told them the same thing. I never got my account number. I will never do BUSINESS WITH THEM AGAIN. They don’t deserve any stars.

I'm writing this while on hold with Boost Mobile. Boost Mobile made an egregious error on May 5, 2022 by cancelling my service without unlocking my eligible phone, leaving me without service for 27 hours and counting. I was changing carriers and my new carrier got on a three-way call with Boost and myself to arrange the port over on 5/5. Boost rep neglected to unlock the phone, and when I called them on 5/6 I was told that they were sorry and they require 48 hours to unlock the phone (which would not be a problem if they hadn't terminated my account in good standing), the rep said he started the process, and hung up.

I been a Boost customer over 7+ years. I always been in a family plan. On 4/22/22 Boost suspended my daughter account without a warning. I called customer service and they said it's because of "history trafficking". I ask for more info because the number belong to my 12yr old. They refer me to email wirelessaccountescalations@dish.com and that my account will be restore in 24 hrs. However, that is not what happen. I received a response from the escalation dept. and they said the account was reviewed and they suspended because of excessive SMS usage. And that they release the phone number to switch to another carrier. I ask for more details due to the phone plan we have is unlimited talk, text and data.

Caregivers application times out repeatedly, thus proof of service by GPS &/or obtaining client's signature on phone has been a nightmare. "Congested network. Call your service provider" is the message however I can't call Boost either.

I've been a customer of Boost Mobile for over 15 years. We have 5 phone lines under the Family Plan and are grandfathered into this. Today, they suspended my daughter's phone line for "violating Terms & Conditions outlined in the Unreasonable Use section. “Unreasonable Use” is determined by specific call patterns and network traffic history". They told me my daughter called too many numbers within an hour. THAT'S WHAT A PHONE IS FOR. THAT'S WHAT WE PAID FOR! They couldn't give me any other information or details. This is my daughter's life line and she needs it when we are away at work. I am furious. They also stole the $30 for the month we paid and said it was forfeited. I believe they did this to intentionally kick us out of the Family Plan that they no longer offer but we are grandfathered into. This is fraud on their part and I will be contacting the Better Business Bureau.

I ordered a phone on April 1st to replace one I was sold even though they knew it would be made worthless in the near future.. I followed shipping process through April 8th when it was "out for delivery". After not receiving, I called Boost, they said follow UPS updates. Since that conversation, with Boost, UPS online status has stated, "no updates". I've made multiple attempts to get my money back from Boost and they say the lost phone is "mine" and they are attempting to locate. I didn't buy a phone from UPS nor did I pick the shipper, Boost did. I get the exact same, word for word, nonsense responses every time I call Boost. They, over a week ago, stated how they "escalated my claim" to resolve. NOTHING (as of Sunday the 24th). WORTHLESS!

I ordered the Motorola G Stylus 5G on March 16, attempted to cancel order the Following morning. I was told it was cancelled (ticket #**, and however it was still shipped. The device was returned by the carrier to the warehouse (never delivered to me) and yet 1 month later, I still have no refund. I’m being told to keep calling back regarding this! How about someone from your company call me! Order # **. Give me my money back now.

This is my experience with Boost. First off I paid 200 dollars to get everything started then after buying a plan with unlimited text and calls to Canada one day before my bill was due while on the phone with my fiancé in Canada my phone call gets cut off and it says no service. So I'm wondering maybe my payment was due on the 14th not the 15th of each month. Take in mind April 15th would have been my first month using Boost. I went to Boost to make a payment and they tell me my account has been suspended so the guy there calls customer service for me. He said, "He's here to pay his bill" and they say, "His account has been suspended." He asked why. They said, "He's on the phone for hrs and sometimes they don't say anything."

I accidentally change my number to the wrong zip/area code which is in another state. I waited 25 hours to change my number online again and received a message that I recently changed my number and I must wait 24 hours from that change to change it again. Unable to change it at 26 hours also. I've had this happen a few years ago and the similar time frame happened with the same results. I had to wait another 24 (actually 26) hours from the time I attempted my failed # change to successfully change it (that's approximately 52 hours). Yes, I could call them and get charged $15 to have them manually change it. I prefer online for free.

Stay away from Boost Mobile. I gave them 2 tries, one in store. One online. Both were disasters! In-store, person helping me insisted that I could downgrade after 1st month. This was not true. Either very poor knowledge of her company or a flat-out lie on her part. Either way, I switched carriers after I was either to keep a very overpriced monthly plan or leave. I left. I then tried to find another budget carrier that worked in my mom's small town. (So far, no luck, even though the carrier maps show they work in the area, they do not.)

Have been trying for 6 wks to get my account fixed..Their motto on t shirt should be "sorry can't do that"...they changed my phone number...texts and calls STILL GOING OUT IN MY OLD NUMBER..WAS lied to today. Stated they changed my due date -- WRONG '-- Was not done. DO NOT GO OR USE BOOST..pay extra for other carriers and better service.

Boost Mobile is a bad company to be with and nothing is boost about it so run… You would be stranded with no service and left with no internet and lucky if you get 2 bars…. When you’re on a phone call the calls drops…. Since they switched over to T-Mobile, we have been having bad service and nothing but problems.... (Do not go with these people.) Won’t even have the courtesy to make anything better. No refund or anything.

This month they double charged me and my husband who has his own account for our bill. They refused to refund our money. They are the worst company! Every month I spent one to two hours trying to get them to fix something that they have messed up and they never fix it they leave you hanging on hold for up to hour at a time.

Overcharged 35.00 by a slick CSR REP. I was told he wanted my debit to charge 10 and he charged my card for $35 and $10 I did not authorize. Basically I called to upgrade our service to unlimited. The unlimited plan w 2 phones is extra 10 only.

I ordered a phone Feb 22nd. Decided the next day that I didn't want it, because I wanted a different phone. I called and was told by a slow rep that I couldn't cancel the order and that I had to wait until the phone was delivered to me in order for me to send it back for a full refund. Phone was suppose to be delivered Feb 28th but instead Boost sent a request to UPS to return the phone back to them the day it was to be delivered to me. I received notification that Boost requested that the phone be returned instead of delivered. Called Boost and spoke to a goofy slow rep who said I had to wait until they receive the phone back and once the phone was received I would then get a refund. The phone was delivered back to Boost March 1st. I called and multiple slow goofy reps stated that I had to now wait "7-14" business days for a refund.

I went into a store a month ago and my phone was handed back and nothing was done about it not working. I couldn't make calls or receive calls. Also my internet service never worked and was always buffering. I went into a store and waited over 30 minutes. The customer service representative had on pajama pants at a store in Springfield Ohio. She was so verbal abusive when I asked her about it I was basically told to accept it or I had to leave. I paid my bill early but had no internet service. She finally changed my due date but refused to trouble shoot the phone. I immediately went to a T Mobile store and lost $130 because I had no service but was paying. As of today I'm no longer with T Mobile and that person who did this should be fired. It was on Betchol Road in Springfield Ohio.

My husband had been having trouble with his phone not receiving calls. We took it to the store. They told him to file an insurance claim. We try to file an insurance claim and they tell us in order to verify who he is they have to call the phone. The people who put these practices into place must really lick windows because how can I answer the phone if I am not getting calls??

This company has the worse customer service. They are holding my money hostage for a phone I never received. I was so disgusted with my experience I decided to leave Boost all together, now they won't release my current phone that I paid for in full 2 years ago. They have "no contracts" but a ridiculous amount of red tape to keep you trapped.

Purchased Samsung Galaxy from Boost on 53rd and Keystone Indianapolis, Indiana. Tried taking phone back 7days later because I can't get service. Constantly have to flip phone off or to airplane mode to get signal. Boost says take phone in to be fix. It is 34 days old. Ask to be want a new phone they refuse and now transfer my calls to the insurance claim department of a third party. Who in turns says I need proof of purchase and affidavit signed and notarized to get a new phone sent even though I pay $7/month.. Have been calling since Feb. 21,2022. The phone is no good and I'm a professional driver so I don't have 4-6 hours to leave my brand new phone to be fixed because Boost has a sorry sorry service signal. Customer service reps and stores are all different with price range difference of $50-200 on the same phones.. Boost is horrible company.

The supervisor reset my phone losing service without my consent. Then they refused to give me my account number, holding my phone number hostage. I had to run out and buy a new phone, I still don't have it activated, after hours on hold. Stay away from this company.

Hundreds spent on a phone and it glitches and drops calls every 10 seconds. After returning phone for new one it did the same thing. Jumped through their hoops and no change. Was going to try with another carrier but boost won't unlock a phone that has not been with service with them for 1 year. Hundreds wasted. I will not use them again.

I have to upgrade my phone due to being on a 3G network. After being with Boost over 12 years. I purchased a new phone directly from Boost. After going to a store location and spending 2 hours there AND calling customer service 4 times over a 3 week period. They tell me my phone can not be activated. And they refuse to take the return. Each time I spoke to a representative they tell me they are sending the issue to "escalations". I have NOT received any communications from such a department. Who knows if "escalations" really exist. WORST CUSTOMER SERVICE EXPERIENCE!!

I was told by Boost Mobile that as of March 31st 2022 that my 3g phone would no longer work and I needed to purchase a 5g phone. No problem, I said. I ordered a phone on the boost mobile site as I have done several times over the last 15+ years ive been with them, I wait the 3 to 5 business days which isn't a problem because I have until March 31st before my current phone will stop working. I check the UPS tracking after 3 days and it say the phone will be delivered by 7pm on March 11, 2022. I wait home all day long for this package and no one ever came. I go to check the tracking once again because it's now 7pm and no one has yet to arrive. It says delivered at 622pm. My eyes got big and I immediately check my cameras because maybe I went deaf for a minute or two, I don't know. No one came to my door anywhere near that time.

I have been a u US Boost Mobile customer for several years now. During the pandemic I requested along with lots of other customers for help or extension during hard time. A global pandemic! There is no exceptions. No extension. No help but pay the bill or phones are off. Now today March 8 2022 I received a text message from boost allowing free coverage for Ukraine. Free calls and texts to and from Ukraine. But nothing for your own US loyal customers. What a slap in the face.

I sign up with Boost Mobile with the ACP program and have been giving the run around. They have told me that I have to pay 30 dollars for service when the government is paying them. What I was told from a rep is that the payment with the government did not process. I need my money back for a phone that I brought and don't need now.

Boost, insisted I had to install the new 5g chip. I install it. No service, no texts, no internet, and horrid customer service. I call Boost on my husband's phone, ( not boost) I am led through this process to "fix" the issue, it does not get fixed it resets all my phone settings and adds a time out screen when I have apps on dark mode playing because now you can't opt out of time outs now. I have called 3 times to be on the phone 2 hours no supervisors available..then to be told to go to boost. I go to boost. They say to call boost.. what is going on here.

Have been a customer for 15 years with no complaints until now. Attempted to use BoostUp to purchase a new phone via installment payments. Have had an account like this before and always paid on time and even paid it off early about 6 months ago. Website says I am currently ineligible to qualify even though my payments on account are always on time since it comes straight out of my bank account. I call and finally get a live person to find out why I am ineligible. The person tells me it is because my payment was late last month and my service had been disconnected.

Ticket #": ** by Jennifer, on February 17, 2022. She said I would be issued a FULL refund by the end of the following week. I never received the SIM chip I ordered back in December 20, 2021. I opened a Case (** back in December 30, 2021 - but still didn't get the chip) and had to go with another mobile carrier as a result. I spoke with John on Feb 25, who said I'd get a refund within the next 48-hours. Not seeing a refund, I've called them today, and spoken with Linn in CS, Then Kate at Sales, and Nathan from New Boost Department.

I have been with Boost Mobile for a very long time. Suddenly they switched me in November 2021 to that junk 5g SIM card after my services never had issues. Since then I am only able to get services through help of my home Wi-Fi, I am paying for services that only work through Wi-Fi for that I just cut off boost services and get a free number with a free app they work better than boost. I expressed this to boost many times just to wait weeks to fix the issue but after it supposedly gets fixed the services again stop working and since November is just been like that every month after randomly I can’t make calls, texts, use the internet. I have been missing important calls and I use my phone services because I am a disabled person who can go into cardiac issues and if I can get through 911 I can sue boost for it.

This company has the worst customer service I've ever experienced. The Indian people they contract to do it not even know how to speak English!!!! They are saving money putting the service on the lower possible levels. THIS IS RIDICULOUS!!! YOU HAVE TO STOP THIS PRACTICE NOW!!!

I am very upset and angry. Very bad service. I have about 12 years as Boost Mobile customer and they have very bad service. I bought an iPhone 13. They canceled my order and they have not put my money in my account and I found out about the cancellation of the order because I called to see my status and they could tell me a lot of calls but I am not satisfied, I hope soon they can return my money and see another company

Boost sent an email about new 5g network offering me a 5g phone at a tremendous discount. Unfortunately I found my usual Boost Store had closed and did a Google search for another. Long story short, the store on Google unbeknownst to me was not an actual boost location (you find those only on the boost site). They took money from me to pay my account with, which Boost has no record of receiving. I had to pay for service a 2nd time with Boost directly. I call that fraud. In addition, they charged me $35 to put a sim card in my new phone.

I ordered a sim card on 1/24 and it was supposed to take 5-7 business days for receipt. I go online and the website is trash. It says you can chat with someone but you can't, there are no live agents to chat with. I call customer service and they have to put in a report for an investigation to determine why I haven't received my new sim card and he doesn't know how long that will take. Why do we and yes that includes me, give these incompetent companies our money. I paid for the sim and line that I can't use because they can't deliver the product and customer service can't help.

Boost Mobile was not a company that I selected. I was informed that I was moved there. Originally I was with Virgin - a great service company. I have had to call Boost a couple times now, each time I was met with a person who didn’t speak English well, whom after hearing the issue (me thinking I’m going to get helped) just automatically transferred me over to the manufacturer of the phone…without a word, where I would have to start over. Now I purchased a new phone from them, a Moto G Pure - Pure garbage.. The phone keeps freezing and what they don’t tell you is that you only have 7 days to return it..it took 8 days to arrive, so does that tell you what you are really looking at? No Service, no customer service. It’s sad really.

I made a payment on my account the day the payment was due which was Saturday. Today I get a message saying my phone is off. I call to see what's going on and if I can at least get an extension now since can't pay until Wednesday. They said no. I'll have to call a local store and ask for one. Then I said, "We'll I can't call my local store. Can you at least transfer me since all my calls get forwarded to customer service?" They said no. I said, "Can I talk to a manager" and they said no. Worse service ever. They don't care about no one but themselves.

Trying to swap out an old Boost phone for a new Boost phone. Website said I couldn't swap my new Boost mobile phone. Absolute nightmare! If you need help with anything good luck getting through to a human being. The call service is completely computerized and will keep trying to sell you a new phone or service. After an hour and a half I finally managed to get someone on chat. He then proceeded to also sell me a new phone and upgrade to my service. I just needed some tech help! So incredibly frustrating!

I bought a $200 prepaid SIM and thought the process of porting my number over to Boost would be quick and easy. Except it's been 10 days and my phone number is still not working. I cannot make any calls. The customer support is one of the worst I have ever experienced. I contacted them every single day, and was told the same lie over and over again. Whether it's the chat or call support, they keep saying to wait 24hrs to 48hrs, even though nothing is actually happening in the background. As a sole trader, I cannot call my clients anymore, so they're now making me lose time and money...

As a loyal customer of Boostmobile for 8 years, I would say the last 2 years have been pure hell. This company changed my data plan when I got a new phone unbeknownst to me and I called them multiple times to inquire what happened and got the runaround. They then admitted to what they did only two months ago. They never notified me about changing my plan nor apologized for the inconvenience they caused. Just continued to make me pay for more and more data. Then on December 18th, 2021 I asked to be changed to a new plan with more data and they told me that my plan would go into effect on Jan 18th. They then made an unauthorized transaction of my new plan and refused to give me a refund after agreeing to do so initially. They said I could take it up with my bank.

I had Boost Mobile for 2 weeks under the emergency broadband benefit program. After 2 weeks they turned me off until I pay them $50 trying to blame it on the emergency broadband benefit program that turned me off which it wasn't, it was Boost Mobile scamming me out of $50.

I ordered a phone on their website on Jan. 11. Received it Jan 13. Installed the SIM card, paid for service & could not activate after trying for 2 days. Chat directed me to call during business hours. On Jan 17, spoke with 2 different reps. Neither could activate. 2nd rep told me to activate it on their website. After explaining that it was not possible, I asked to return the phone and get a refund. He said as per their refund policy, the time has passed! They took $136 for the phone and $26 for the service. The phone I purchased is not compatible with the SIM card they sent me.

I had Virgin Mobile for close to 20 years and suddenly not so long ago they were sold to or merged with (not exactly sure) Boost Mobile. I was told everything would stay the same. There would be nothing I had to do for the switch, with Virgin I had unlimited talk and text and data for 35.00 a month plus tax for each line (I had 2 lines). My data never capped. It didn't slow down. I had 4g and I never signed a contract. It was prepaid, well after Virgin switched to Boost I started being pressure by emails, texts and flyers in the mail letting me know I would have to buy new phones because they are switching to 5g. I was told although both my phones were 4g they needed to be replaced, I'm disabled on a fixed income and stood as long as did because it was 35.00 for unlimited everything.

I bought my phone outright and about 6 months later I tried to switch service after being with Boost for a few years. I think was actually with Virgin and it got sold to boost. But anyway they told me I literally could not leave until I've had my phone for X amount of time....even though I bought it outright. The time limit was approaching but I was tired of dealing with it so I waited like a year and figured ok I can switch now. I ordered a SIM from my new carrier and tried to activate it and....boost blocked it saying my phone was locked. I reached out to customer service and they said it would take 3 business days to unlock the phone. What godly reason for this to be the case is utterly beyond me.

Boost Mobile had a promotion, buy one month's service get a SIM card free. I purchased 2 one month's service on 12/30, which means I received 2 sim cards. I paid $50 per sim plus tax, totaling $109. Keep in mind, I purchased this on 12/30, did not receive my first sim until 1/6. I have my own phone(s) that I wanted to bring over to Boost and port my old numbers through. I placed the sim card in the phone and followed directions from the packaging to get the service up and activated. Then I ran into a snag saying I needed to make a $50 payment. I opened a chat with customer service and they assured me no worries, the phone number may take some time to get ported over so give them 2 hours tops. I did. Two hours went by and nothing.

So Boost Mobile is switching over the the 5G network. You either need a new phone or need to have a phone that a new 5G SIM card is compatible with, at least that's what Boost Mobile tells me. I contacted Boost and they said my phone would be fine with a new 5G SIM card that they would send me. After getting the SIM card, I got on the line with a customer service agent and tried to have the card activated. My phone instantly locked up and has not worked since. That was 6 days ago with no end in sight.

Boost Mobile will not unlock your phone for any reason if has not been on their network for the past 12 months. So even though they state that you don't sign a contract, you can't move your phone to another carrier for a year after you get it. It's not how long you have been a customer, it's how long the phone has been on their network. So if you get a new phone, the clock starts over. Even if your phone has been on their network a year, it is not automatically unlocked. You have to call them and they told me it will take 48 hours after that call for it to unlock and except another carriers SIM card - no exceptions. I am working from home and use my phone to authenticate into my work account. Since the new carrier already ported my number, Boost closed my account and my phone is now a paperweight. I cannot authenticate, and have lost a days work so far.

This company is the worse. Purchased my phone online from their website and when I decided to close out my account two months short of a year they locked my phone even though it was paid for in full they will not unlock it until I reactivate it for two additional months. Attempted to have it unlocked and was never told that it had to be active for one year. They are the worse and I suggest that you do not purchase a phone from them unless you plan to stay with them for a year.

Boostmobile.com. Very poor service. Do not trust. I bought phone that was defective and returned it back. Waiting over 45 days to get my money back. Refund. They never did refund me the money. Customer service don’t know what they doing at all. Poor service really. Crooks stealing people money. I do not recommend them to nobody. Poor service.

Why does Boost hire such incompetent people in the customer service area? Your "Support Service" sucks. Boost Mobile left me 4 weeks without phone service and internet. I requested reimbursement for that time and based on lies they told me that they could not do that.

The owner of this store never opens up her store on time. It is the worst customer service that I've ever received. They tried to charge me for a new SIM card when it was supposed to be free then tried to charge us to activate a phone that we already bought through them.

Worst company yet in phone service. Had a plan over 3 years, they lost Sprint towers so I was out 4 phones and wouldn't do anything about it and have been trying to get the 4 phones I paid for released to use on a new carrier and they can't even seem to get that done. Wouldn't waste my money here.

I had been a customer for many years. Boost Mobile kept sending me messages to upgrade my phones for their new network. They charged me $15 for a new sim card for one phone then they wanted me to buy another phone saying they couldn't upgrade my other phone. When I opted out and asked to cancel the old phone from my plan they CANCELLED MY BUSINESS NUMBER INSTEAD THEN WOULDN'T GIVE IT BACK. I spent over 5 hours talking to customer service and it was one incompetent agent after another with heavy foreign accents and poorly trained. They lost my business number and gave me nothing but empty apologies causing me to lose hundreds of dollars in business for their mistake after I told them repeatedly not to cancel my business number. My advice: STAY AWAY!

All I will say is this Store has an idiot for a manager and the worst customer service that I have ever encountered in 63 years. Buyer Beware. I spent $700.00 in there and then could not even get them to give me a charger for my new phone. Then the "manager" and I use that word very loosely, accused me of lying that my new phone did not come with a charger. I says right on the box "charger not included".

I just want to thank Boost Mobile for making us switch to the new 5G sim cards. I now have the worst service I've ever had in the 14 years with your company. It's about impossible to make phone calls, receive calls, send and receive messages. And if I can actually make a call it drops. I roam constantly even with the roaming shut off. I hope there is never an emergency where my kids or their schools need to get a hold of me because there's never a guarantee they can get through. If it doesn't change soon I will have to switch to something more reliable. Disappointed...

I called Boost Mobile to ask for help when I was diagnosed with Covid and they wouldn’t extend my service for 2 days. Today 12-2-21, the cut my service off for a $17 balance. Boost doesn’t care about any customers just the money. Just as soon as I can I’m leaving Boost, I’d be better off with Metro PCS.

I placed an order online on 11/26, received the goods on 11/26, and requested a return on 11/29. The customer service told me that it has been more than 7 days to return the goods. It turned out that they started counting from the day you placed the order, not the day you received, so I suggest that if want order any phone from boostmobile.com, remember to call immediately after placing the order to request a return, because it is too late to call after you receive the goods!

Do NOT buy a cell phone directly from Boost Mobile! Despite being a NON-contract service company, they have a HIDDEN contract on their cell phones. They don't tell you that any phone you buy from them is LOCKED until you pay them for 12 months of service on the SAME phone and SAME phone number. (So yeah, DON'T change your number either). NOwhere during the phone buying process did I see anything about the phone being locked for 12 months. I paid over $500 outright for a Samsung phone in March, but since I telework and hardly use the phone I wanted to move to Mint Mobile for $15 month. They refused to unlock my phone even though I had been a customer for several YEARS already. They also tried to LIE and say that FCC made the 12 month rule, which is pure nonsense!

Received my second phone through the phone insurance and the phone did not work. Tried to return it. They told me my insurance was canceled because I can only receive 2 phones per year Even though the second phone did not work. It should have been on their 90 day warranty. Talk to customer service and they were not helpful at all. I have been with Boost for 20 years but When my contract is up I'm leaving boost. I have been with boost mobile for 20 years now and this time I am done.

Boost is honestly lucky a bunch of their paying customers don't file a lawsuit for not providing what they advertise. I called in on October 6, 2021 about not having service. The end result of that was me needing to call back to be compensated. I called back today November 27, 2021 and was escalated to a manager on the floor. Name was Bau. She would only compensate me from November 16, 2021 to today's date because that was the only time their towers were being enhanced. But when I called in October I was told the same thing. So I have paid 80$ for two phone lines, the last two months. One line drops calls and says network error or no sims, the other can't receive multimedia messages.... and they only compensated me 40$ from the 16th of November.... and I just have to forget about not having service from before October 6th.

Boost has double billed me each month for nearly a year. Each month I have to try to reach customer service. Each month they say it is resolved but then I am double billed yet again. They cannot get it right. I am switching plans as I told them last month. Besides this, they are giving a priest in Richardson, TX illegal access to give to an entire group of other people to remotely view my phone, type on it, read my messages, and listen to my calls. That has been going on for years with any provider. Apparently, the only way he can access is if he show he owns it and so I have to absorb a fraudulent bill each month. Their customer service is not reliable either.

Like I said in the last two weeks I have many issues with them. Yesterday I call from my son phone to customer service. I spoke with someone. I explained to him that my phone was mute. That when someone call me they can't hear me. The representative told me that they have a issue with a tower in my area. But I was called from the same house without issues. Anyway I look at Boost mobile outrage map. And there was no issue in my area. I did reported that I had a issue. There was only one reported issue in my area. Yes one. I was the only one with issue.

I have a good time with the service for a couple of years. My punctuation in the Boost survey almost always 10. I always enjoy the customer service. I didn't want to complain too much. In general wasn't bad at all. A week back my phone falls two times. First the crack wasn't big. I continued using it because it was fine. Bad luck falls from my hands again. I can't touch some parts of the screen. Cut my finger some a little. I call boost. Talk with the insurance. They send me a new phone. Galaxy A32. I thought that is strange. Is not the same I had. But the insurance company knows what they are doing. I received the phone next day. Wow! I did everything I supposed to do. Apparently something went wrong. Boost representative said that the phone is hole or something. That the phone is in use. I have all my stuff transferred to the new phone. And the old broker phone with the service.

I've been a Boost Mobile customer for years (5+) on a "No Contract" plan. This said, Boost is currently offering a less expensive plan $8.33/1GB/unlimited text/data for "new" customers but will not allow me to change from my "No Contract" more expensive plan. This said, they will allow me to switch from my "No Contract" plan to a MORE expensive plan but just not a less expensive plan. See what you're dealing with here -- double standard. If the bottom line helps Boost Mobile they're more than happy to have you switch, upgrade, to a more expensive plan but do not allow you to switch, upgrade, to a less expensive plan. The word "upgrade" relative of course. Research others and be aware what you're getting yourself into with Boost.

I was with Boost Mobile for more than 10 years. My calls would drop while driving sometimes but that was fine because I live in the country. The last two years I been on prayerline conference calls. After 2 hours my calls would drop. I couldn’t understand it because I had “unlimited“. Unlimited, I thought, meant unlimited. Not so with them. Just recently I was on my way home and the call dropped. I thought it was my everyday drop. It was not. They cut my phone completely off. When I called to ask why they told me I violated their terms by having excessive conference call usage. Again, I thought, unlimited meant unlimited.

I'll begin by saying that I've been with Boost for more than 5 years, so this is not a review that should be taken lightly. My most recent issue came about when I purchased a phone directly from the boost mobile online store. Once it arrived, I loaded up all my contact data and tried to activate the phone. It wouldn't activate, so I contacted customer support. I was told this phone was reported as lost/stolen. Brings new meaning to the name "Boost" mobile, right? I thought this would be an easy fix, since they were the ones that sold me the phone. I was wrong. Not one of the 4 Indian support reps could comprehend what my issue was.

I have been a Boost member for several years, and what is happening to customers now is a complete nightmare. Boost was sold to T-Mobile, who then sold it to DISH, and there are major disruptions occuring from this, including switching over to a different network and discontinuing Sprint towers. Furthermore, and more importantly, customer service is now a nightmare and deceptive practices are occurring right now since DISH took over. As people try to leave, they have a speech telling you your signal will be better with a new phone, on a new network. LIE. It is going to take them YEARS to work fix this mess.

I have been with Boost Mobile so long I don't remember how long. I am 52 and I've never broken a screen on any cell phone I've owned, until last week the same week I made the last payment on my "Boost up" contract. This would have been the third year I upgraded my phone using boost up. I even paid the contract off a little early because I broke my screen. Paying it off early did not matter. I still had to wait for the first of the month. Supposedly that's when everything is updated and then I'm eligible again... NOPE, I'm not eligible because in order to be eligible you have to have made 12 consecutive payments on time. Keep in mind I've been with Boost Mobile for more than 10 years with automatic payments. How can that be? Here's why...

I transferred to Boost when they bought Virgin Mobile. They emailed me last week that they had changed to 5G and my phone would soon be incompatible. They offered discount prices on phones they said were 5G. I bought a Samsung Galaxy A51 from them. When I turned it on - the first screen said that it was 4G. I called Samsung customer service - and they verified that fact. By chat, Boost customer service verified that their new expanded network was, in fact, not 5G. Apparently, they got a good price from Samsung for outdated phones - and then they lied to their current customers in order to sell them.

Was a previous carrier customer brought into Boost Mobile this year. On the unlimited plan. Used my hotspot for @6 hours and then my data was throttled. After being required to purchase a newer phone that supports 5G. 1 week I spent online, on the phone, and eventually went to the 5th location that was not closed. I have a new 5G capable phone, support cannot help me, and all I'm told is the plan has a data cap. Really? Listen to the support line and it will tell you that I can do more than my phone is actually does. It's worse than a brick. At least a brick can be used to hold doors open, build a structure, and other things. This NEW 5G capable phone can't event do that! I can't even login to my boost mobile account, after 5 minutes of watching the 5 vertical lines dance in the little window I finally just gave up.

Returned phone, still in plastic, never used, within 7 day return period. Sept. 8 - Nov. 1, still no refund. Today (Nov.1), woman in customer service told me system was slow, then hung up on me. Yesterday, they told me they sent refund request to bank on Oct.2. Not true per bank. Maybe someone in the chain gets penalized if they issue refund. Only returned it because I bought another phone in a Boost store.

I bought both a phone and service from Boost thinking I could save a few bucks. You get what you pay for! I lost cell service numerous times while I was traveling in Wisconsin, MN, and SD for business, even though their coverage map falsely shows that there's supposed to be service in these sometimes populated areas! After getting tired of this lousy coverage, I tried to switch my phone (that I fully paid for & "own"), Boost Mobile is keeping a "block" on it, so I am unable to transfer it to a new carrier for 12 months! DO NOT waste your money and frustration with Boost Mobile- bad cell coverage and inflexibility/control of your phone!!!

Connection is bad and constantly is no connection at all, signal wick. On top of it with my prepaid plan I must have everything unlimited. Boost cut my "high speed", saying I reach my limit. Unfortunately I can't post screen shots to show how ridiculous it looks. I doesn't even look that responses Boost makes done by human. They don't have sense.

I have had Boost Mobile at my house for a year now. The service has gotten steadily worse and worse. I now have no service at home when I used to have one bar, meaning I can no longer work from home because Boost cut the signal to one of their antennas.

I had used Virgin Mobile for many years but Virgin Mobile was sold to Boost and my cell phone performance stayed the same. This year, Boost switched their carrier to T-Mobile and my cell phone performance declined to an unusable level. I have talked with both Samsung and Boost technicians for about 6 hours total and they both have verified that my phone is operating correctly. The Boost technician admitted they were having problems. I have put up with this for more than three months and I still get "zero bar" signals often enough that the phone can have 30 minutes or more outages. I have been told that, most likely, Boost is using a "Low Priority service agreement" from T-Mobile thus the reason for my poor performance (T-Mobile itself is a very fast carrier). I am switching to Verizon.

The service is slow, then after using a set amount on the unlimited plan they'll throttle it hard. The hotspot is only 12gb which isn't enough for a full family if you're out. I'm going to be switching plans here soon. I'm getting tired of being throttled.

Don't waste your money with Boost Mobile. They market to you No Data Caps...That's a lie. Once you use a certain amount of data per month, Boost Mobile slows your service down to a snail's pace. They send you texts to let you know. This is a terrible company. Do Not Purchase!

I just paid off my phone a couple of months ago with Boost, only to be told after December, my phone will be totally useless! I was told I would have to buy another phone, after I just finished paying for the one I have! This is their fault for selling me a phone, only to be told, sorry, now you have to buy another one. Boost is terrible. 0 stars!!

I was charged $69 the day I switched to Boost Mobile - my data plan is just $15 per month. I have inquired about the breakdown of this amount from customer care several times and they could not deduce its possibility yet the best they could tell me was to keep going to the store I conducted the transaction to resolve the issue. I had told them that the Boost Mobile store employee was not willing to - she was even shouting because I wanted to understand the breakdown. Please note that I went to the store after the first customer care phone call. That was when I realized I would not go back.

I have a Samsung S10e and due to Boost mobile "enhancing their network" my phone no longer works on the network I pay monthly for. I contacted them and instead of them just telling me my phone will no longer work with their network they had me do trouble shooting steps multiple times over a couple weeks. Each time eventually saying it was the tower enhancements and not my phone that was the problem. My phone is no useless and they have no solution. Now I find out that my phone will no longer work on the network come December either way. Terrible customer service from start to finish.

I purchased a cell phone from Boost Mobile which I paid for in full. I switched to T mobile and found that my phone was locked. I was told that I would need to come back to boost for 6 months in order to unlock my phone, otherwise it will remained locked forever. In short I must give them more money for 6 months or my phone will continue to sit here and collect dust. I tried to do the right thing by paying off the phone before I switched providers. I wanted to help our economy by paying for the phone and in turn I was punished. I have spent months trying to get the problem solved, however they don't care and won't do anything to resolve the issue.

Mother bought me an iPhone 12 from Boost for my birthday. By the time they received it and gave it to me for my birthday it was well beyond the return window of 7 days. Now I have an iPhone 12 I can't get service with on boost and they have locked so it can't be move to another network. She paid almost 800 dollars and it can't be used on their network, can't be returned and can't be moved to another network (they won't unlock it). They tell me I should try to sell it to somebody else on eBay.

This was the worst experience ever. I needed to add 2 lines for my kids. I bought 2 phones from their website, went through the online activation process, and then was told it couldn't be done online and I had to reach out to customer support...fine. I have had 5 phone calls with the support team and 10+ online chat encounters. No one was able to activate the two lines or tell me why they couldn't be activated. I was told my case would be escalated numerous times, and that someone from their technical team would call me back. I never got a callback.

I switched my phone service and three months later the service slowed down. Getting a live support person is almost impossible. I would not recommend Boost Mobile ever. I cannot wait to change companies.

Boost came through and made things right with me on this issue. I hope they do the same with other users that purchased this same model and ended up with the same results I did. But for me, they made it right, it just took a lot of effort.

The customer service at Boost was awful when I switched to another carrier. They did not want to provide me with my own account number to complete my transaction. Boost charged double what I pay now.

My phone broke. I paid a 50 deductible for a bad replacement that is no longer compatible with Boost Mobile. Boost Mobile didn't help nor cared and the insurance yup Brightstar didn't want to exchange the phone. So I was left paying for a phone line and no phone. I ask for a manager to find a solution which is their job and yup they did nothing for me. So I took all my 3 phone lines to another provider that thanks God has nothing to do with Brightstar... Thank you for nothing and stealing my 50$. You'll suck big time together with Boost Mobile!

Received device. Took 3 weeks to activate because directions weren't specific and spent hours with customer service trying to get activated then after activated data ran out within 5 days for a 30 day plan, but states FREE 35G WIFI, I called and I used 35g of data in 5 days and I am a single person only used on TV and phone. I used my hotspot on my phone and didn't use 10g of data in 30 days, so unless you only use this for hmmmm slight streaming or just surfing internet briefly here and there it is absolutely useless and a rip off because the amount of data lasted a single person 5 DAYS. DON'T WASTE YOUR TIME AND CUSTOMER SERVICE IS TERRIBLE.

Problem is and still did not FIX, notification of voice mail at top left hand corner of phone. Started with BOOST. Called customer care and they went through their trouble shooting remedies which didn't work, then they forwarded me the Samsung trouble shooter and they went through the phone internally with remote access I granted, they said there was nothing wrong with the phone to call boost and have them reboot the network. It was with their network, did that with contacting them 3 times. 2 through the phone and 1 in person, INSTEAD OF MAYBE GIVING A NEW PHONE TO SEE IF IT'S THAT they rather put me in distress than making it simple to make me satisfied.

One year hides in contract won't unlock my phone till very poor reception to none. So can't use phone at all at my location nor change even if I offer to pay balance off. Poor service and support. Never will use them again after this.

I have been with Boost for a few years and have paid for in full several phones and I pay for insurance and throughout the pandemic I was also not working, until recently I started a new job and am in between paydays and I have to have my phone for the type of work or I cant work because my work is done online and I have to report it through email and other mobile apps. So I called boost a few days before my phone service was due and asked for a few extra days until I get paid because I needed my phone for work and I was told they don't offer anything like that and so my phone was shut off, I am beyond upset by them ....

Boost rendered my phone inoperable by adding my Galaxy S10 to the 5g expanded network. I haven't had phone service since Saturday September 4, 2021. I called customer service to activate my daughter's replacement phone which had nothing to do with my phone. The customer service representative put the sim information from my daughter's phone which is 5G compatible into my S10 Galaxy which is not compatible on 5G and they have a big notice saying if you put an S10 series Galaxy on the 5G network it will render it useless. My daughter then started receiving all of my text messages.

I had to GO thru 3 reps to speak with a supv... The whole time I was requesting a manager...one name Dan, hung up the phone disconnected the call just to keep me from reporting their bad just service...a bunch of ** reps...

From day one, the experience with Boost Mobile has been a frustrating event! When trying to get service for the area I reside in, there were a number of information statistics I needed to provide to Boost. After 4 years of AWFUL service, and what can only be described as No Customer Service.... I went through enough!

I have been a faithful Boost Mobile customer for about 13 years. I did not have a problem not getting a free phone because of prices back then. Well now I missed 4 payments in 2016 for a emergency sickness and then 1 payment about 7 months ago because it was a Sunday. Opened new bank account was unable to get into my account til the next day. I called them and they refuse to help for one day. In all these years I have never received anything free, I actually bought a phone on payments and never missed one payment and paid it off. I broke my screen on phone I have now and asked for a new phone on payments. They told me no. This is after 3 and a half hours of kept getting hung up on. Finally a guy who finally I could understand what he was saying who was a supervisor still told me no.

I needed an extra day to pay my bill and called them and they gave me a free month. Never had that done before with any other company. Can't say anything but good about Boost Mobile. I've been with them for almost 20 years.

I canceled my Boost account 12 days before next billing cycle to go with Spectrum. Had to purchased a new phone & decided to get better service with Spectrum. When I asked for credit for the remaining time I was told that the company doesn't issue credit. So they keep the money. They're quick to automatically take the money but refuse to issue any credit. Anyone had the same issue?

I've been a loyal customer of Boost for the last 6 years with no issues. I hated having to call them because it's hard to understand anyone who answers, so I used the online chat function instead. I applied for the EBB (broadband assistance) program back in May when it went live, nearly four months later I still don't have it and have now been overcharged. I am now leaving them and even that has proved difficult because they try to do everything possible not to lose you even after you tell them over and over again that you're done.

After troubleshooting with Boost twice, I went to Motorola's website and sent the phone to them. After I received it back, I still had the same issues. Motorola could not figure out why so they told me to contact Boost. If Boost couldn't fix it the first two times there is no more point in troubleshooting again. I asked for a phone exchange but their policy says you have to do that within 7 days of the purchase. 7 days!!!! What? All the hoops and hurdles I went through to receive poor customer service and I was even willing to take a cheaper phone. POOR CUSTOMER SERVICE/SERVICE PERIOD. Also, Best Buy and other sites says this phone is not compatible with Boost but I bought it from Boost.

While the staff is kind, they do not seem very knowledgable. I have been given misinformation about how much memory/storage comes on a phone, price of upgrades, and the price of using insurance to replace broken phone. My new LG k51 phone adds 3 way calls and preses buttons while I talk on the phone, as if the phone has no sensor to indicate I have the phone to my ear and the screen should be timed out. The phone itself takes a long time to react in general. Very slow. The screen freezes evertime I get a call, causing me to miss calls. It is very frustrating.

I have been with Boost Mobile for 15 years. Never had a problem until T-Mobile moved all Boost, & Sprint customers to their towers. I have had so many problems since including dropped calls, slow browsing, & no service in Florida, California, Colorado and Nevada. They will not let me take my fully paid off I-Phone 11 with me to new carrier as it is locked and I must wait a year. I spoke with a supervisor and was explained there is nothing that can be done. I highly recommend you do your homework before using Boost & Sprint owned by T-Mobile.

I was a Virgin Mobile customer when my phone service was transfer to Boost mobile. I notice no drop off in service and I was happy. The problem is customer service. I was planning a trip and looked into getting service while on vacation in Thailand. Boost offered an International Plan so I added that on plus upped the base plan to give me more data MBs. I got an email from them to exchange my Virgin sim card for a Boost one. So I go into a Boost Mobile outlet for the chip.

Internet data service is horrible. They slow the speeds down after you reach a limit which is very low and I can’t open maps or use any basic services. They want you to pay extra $ and buy more data. I just switched to Visible that’s owned by Verizon I couldn’t be happier. Metro PCS does the same. They used to be unlimited too but when they teamed up with Sprint they have limited data as well. Fake advertising.

USE STRAIGHT TALK WIRELESS: ITS BETTER PLAN OPTIONS FOR THE SAME PRICE OR CHEAPER!!! The customer service is putrid and non-existent. It's next to impossible to reach a live person and if you finally ever figure out their cryptic phone prompt the person is foreign and only offers scripted responses. If you ask for a supervisor they "email" someone then come back on the line and tell you the "supervisor" has denied any request you might have. All I needed was a 2 day extension to pay my bill after being with them for 18 months and they wouldn't budge.

Very poor customer service and very expensive. We had 5 lines with Virgin Mobile and we were very happy. The price fair. Once it automatically changed to Boost Mobile we instantly feel the big deference. Poor customer service. Everything is hidden. They charge every month automatically from your card and once you call them they can not help you. Please beware of their service before you buy line from them.

First I've gotten notifications for "reaching my data limit" and had slowed down speeds. I contact support because there's no way it should've happened because my mobile data was off for a few days. They "fix" it. Guess what happens next month. Same thing. This keeps repeating itself. Today there's a chance I lost all my stuff. Sent a message to someone but guess what, didn't go through. It's been hours in-between and no response even though I've been sitting, waiting for a reply for hours on a reply that never went through. Just get yourself another service.

Bad service. Drops calls. Days late receiving text messages, voicemails, multimedia messages. Nobody speaks proper English for customer support. Phone insurance is a joke. Unlimited really isn't unlimited. Just total waste of my money.

My telephone service is great-until it comes time to talk to a "real" person. When facing a technical problem with for instance, a new phone it is difficult to to find real help as opposed to site Q&A.

Boost sucks!!! Hours of troubleshooting over the last 4-6 weeks on 4 month old phone and it is still junk! Motorola wants me to send it in first for them to troubleshoot, I have spent 4 hours on with Boost support over the past month, I need the phone!! The insurance I pay for denied claim!!!! Now I order another new phone from Boost, pay for overnight shipping and guess what!?!? It still won't be here till Monday!!! Very disgusted with Boost!! I do not recommend!!!

They tell you they will do something and don’t. I have talked to 3 different agents with 3 different scenarios. I have been told lies and made like they feel sorry for the mistake. They continue to say sorry but don’t fix the problem. They tell you they are working on it and here I am 3 days later still no service and another lie. Instead of fixing on the phone they say wait another 72 hours. I have kids and job I need a phone!! All they care about is money. They want their money on time but when you need something done it’s too bad we will get to you when we can. This company is a joke. Go to one store they couldn't activate my phone but the next store has no issue. If they ain’t in the mood for you good luck!!

I continue to get voicemail calls daily on my Boost Mobile phone, but the caller phone number does not display on my phone. Nor does it display on my account detail on ine. Spent hours on the phone with boost mobile customer service and they tell me that that information is not available. Requested an Boost Mobile manager and they hung up on me.

0 stars is appropriate. Do not activate the new SIM card unless you have a phone that Boost is currently selling on their site. Why? because then your phone is not compatible with the new network and once the SIM card is linked you are screwed because they cannot go back and revert to your old SIM. As in your phone will never work again with boost, promise, Galaxy S8 is NOT supported! Mind you I was sent the SIM in the mail, I received multiple texts and emails reminding me to call and update and the letter I received says "This offer is applicable to the number ending in ****" (which is my number). And their resolution is buy a new phone and guess what their punch line is?!

I call them because my wife phone is disconnected. It's say invalid sim card. They give me the run around and tell me that is a cell tower down when I have a fam. Plan and the other 3 phone are working perfectly and they said that I need to upgrade the phone. What a ** they try to pull. No wonder they losing cust. To T-Mobile.

They care more about their process than a 10yr customer. For 5 hours I was on the phone with customer service trying to get an answer to why the system has declined 5 different credit cards all with plenty of $ and 1 is the card on file that is on auto pay. All I wanted was to guarantee the phone I've been trying to purchase all day and waited weeks to be in stock. Won't let me make a payment at a store for the phone purchase. It's a different system she said, but we all know they receive $ from their stores so there is a system for Boost corporate to receive $ from the sales and monthly payments from their store locations. Why is the only answer they have, "You have to wait 48 to 72 hours." Which is fine if there wasn't a limited and short supply of the phone I'm trying to purchase. I gave them several options to take my $ because their system has flagged me but have no desire to resolve the issue.

No matter when you call or how needed is the help, this company has a robot with an disgusting voice that gives customers the run around. The selections given are useless and if you do not choose from that limited selection, adding insult to injury, it hangs up! I am about to swap over to a different phone company because I am tired of calling and getting this disgusting robotic voice making fun of me, giving me the run around while this company earns a profit at our expense but refuses to provide live support. Terrible disrespectful practices.

I've ordered change from Boost Mobile to upgrade Wifi & TV & got sold in adding Cellular service. We're on Family plan of 3 phones. Other phones function. I pay bill main buyer & my phone. After 3 weeks of tech errors, my cell phone cannot call out & some apps don't function & some contacts did not transfer in. Data missing. Tech advice is justifying their covering up tech errors for phone number porting. I'm upset because I'm missing out that I can't make out-going calls. I've paid my bill in advance & yet I can't use my phone for coverage I'm paid up for. Why can't they ship me new phone w new sims cards w correct tech data submittal.

Cell service mediocre, poor customer service. Please beware of which phone you purchase. If you're unhappy with service and choose another carrier, your phone is locked and can't be activated. Beware!

Boost Mobile used to be top tier service. I've been with them for 5 yrs and never had any problems. Now that they merged with T-Mobile, they're absolutely the worst service you can have. It's impossible to use the internet, without wifi. Even if you do, it takes mins for the whole page to load. It's unacceptable, and I wish I could give 0 stars. I will not be renewing my service with them.

I had purchased a phone with boost this year 2021…the young lady at the store informed me and guarantee me that I will have good connections. Honestly only last 3 months with them. I was calling every other day and they stated that I had to reboot my phone every time. I couldn’t anymore. I am disabled and need a service that it’s guaranteed to pick up service. I had my doctors stating that they can’t hear me or phone will not ring but straight to voicemail. I love my Galaxy A20 but they didn’t want to unlock it and I had to purchase a new phone with another company which I do believe it’s unfair. If I could get help with my phone I could continue to use my galaxy and give in the phone I had to purchase. Please.

I had a phone with Boost Mobile for several years and after purchasing my phone, I had them unlock it so I could get a new phone and carrier more reliable. I've had nothing but PROBLEMS with their phones, Network not available, pictures sent to my phone taking 2 days or more to download, freezing issues, and bad reception. Mobile network is pathetic. If you want quality service, look elsewhere!!!

I'm a really big fan of my Motorola Moto G Power 2021 and think of it the same way as Yo Gotti & Gucci Mane when they say, "...now that's a 5-star **!" Unfortunately, Boost Mobile won't unlock my Moto Power 2021 which I paid for flat out 6 months ago with cash. Boost claims that if you purchased your Motorola Moto 2021 from Boost less than 1 year ago, they won't unlock the phone until that 12 month period is over. At which point this phone will basically be very old news and useless as it's not 5G. Also meaning that since I don't have a job, I don't have money to buy a new phone, nor do I want to purchase a new phone having just purchased this phone 6 months ago.

I ordered a second phone and had to pay 21.00 for activation fee. To me this is a ripoff. The company is shady and I'm using them cause I have no choice. But Boost mobile is not a good company and when you call their toll-free number it takes hours to get someone live.

Bought a new phone from Boost Mobile, swapped service using the same plan, now I have no service to either phone. Have spent hours on the chat line trying to resolve the issue with no results, two trips to their store which yielded no results, four calls to their helpline resulted in a lot of promises to resolve the issue, a promise that they would call back in 24-48 hours, none of which ever happened. I have not had service for 25 days and counting, they will not allow me to return the phone nor will they unlock it, they have threatened to confiscate the money in my account ($208) even though they are not providing any service for the phone I bought from them. Have had service through Sprint for over 14 years, was forced to migrate to Boost several years ago, this is how they treat their long term customers.

I have an unlimited data/text/talk plan. But about a week before my payment date arrives somehow I run out of data. I called customer service who told me I have to purchase more data. I told her no, I pay for unlimited already. I was transferred back and forth to other representatives who would not help me. I asked for the supervisor and was placed on hold for 45 min. Then they hung up on me. I called back and asked for a supervisor. I was then placed on hold again for 45 min and was hung up on again. Worst customer service I have ever had with a phone plan... EVER!

I use to have nice great service and could be able to text to any international destination for the whole unlimited plan. Can't do it now, a text pops up saying message blocking and I pay extra $10 IC.

I choose to do business with companies that value integrity and customer satisfaction. After my phone was stolen 10 days after initial activation, I was DENIED ENTRY into a different Boost store due to no mask, among other flat refusals to assist me in any way, so I went next door to Metro PCS and signed up. After repeated calls to Boost regarding the unacceptably rude representative and carrier switch resulting in unused data and 20 days of Boost Service I was told I had to have USED LESS THAN 164MB OF DATA, LESS THAN 15 MINS OF PHONE TIME, AND MADE LESS THAN 15 TEXT MESSAGES to even have 50$ refunded to my card (I had prepaid for 30 days of service, 15GB hotspot, unlimited data) despite the fact their representative had cost me a day of travel time and the cost of a new phone and activation with Metro PCS. My only option was to dispute the charge with my bank, which I didn't dispute, and ultimately would be a waste of time and result in failure. Zero integrity. Zero customer care. Zero stars.

Started the process to port my phone to another provider, it was checked out multiple times by myself and an associate of the company I was moving to. The phone was eligible for the transfer. Received the sim card from New provider and started the transfer, once I put the card in the phone, it read as an invalid card. Boost had locked the phone. Many hours later with customer service I was told multiple reasons that it had been locked, first I was told that it had been requested to be locked because I was in the military and about to be deployed. I've never been in the service! Now I've already transferred my number to the new provider and have no service to the phone. 72 hours I've been told to watch for an email, and maybe they will be able to send me an unlock code. Absolutely terrible service provider and customer service/support!

I tried 17 times to pay my bill, and it failed. They then compromised my personal information asking for social security number, birthdate, etc... something the alleged supervisor told me they should have never asked for. I tried to go-to the Boost Mobile store twice today, and was even late for work trying to pay this stupid bill. They told me to call my bank, I called them twice and both times my bank said they were not blocking information, it was Boost preventing payments. I have reported this company to the FCC, I'm so done. I shouldn't be this frustrated over a phone bill. I was then told I'd have to wait 24 hours to make a payment (Really?) Good luck with this crappy company.

I purchased a phone on June 5, 2021 and forgot about what all phone companies do is the day you purchased your phone is the due day every month and didn't realize I don't get funds before the 5th of every month it's after the 5th. I called them back in June of 2021 explaining the situation. The agent whose name not mentioned said that I can pay on the day I get funds that that would be my original pay day for Boost and was not worried. Little than you know Boost cut my service then wanted to change plans all together.

I didn't want to give any stars, but I didn't have a choice. Boost Mobile used to be a great company. Good value for low price. Then, they got bought out by DISH Network I believe. In June I qualified for the EBB program through Boost and was approved. Following the steps from the email I received, I tried to activate the program on the website, but it wasn't working so I decided to use the live chat to help me. Together we put my account on the EBB program. So I thought. A month later (today) my service was shut off. I tried to call Boost but just kept getting sent back to the main menu in a ridiculous round-robin of "press this button". Finally I decided to try the live chat again. What fun that was!

The security when you have a phone on the Boost Mobile NETWORK is not secure! In fact it's so weak it will allowed a hacker to steal your number by a simple sim port swap, after many times calling the boost mobile customer service number when my number stopped working I was told it was transferred to T-Mobile. In my case a hacker given my number to a Boost rep and convinced them to change the number to T-MOBLIE then the attacker changed all passwords on my email, banking and trading accounts. I sufferer a lost of $130.000 worth of Bitcoin stolen from my COINBASE account. I have proof and documentation of all. Boost Mobile! Why did you do this me? I paid my bill monthly? Please others consider other cell providers. Boost Mobile in extremally unsafe. My story was aired on CBS **.

I purchased an unlocked IPhone 7 from eBay in May 2020 because my old phone wouldn’t cut on. Fast forward March 2021 I decided I wanted to upgrade my iPhone again to the XR. It was a great deal of me so I bought it. Now I would like to give my daughter my iPhone 7 to use with her carrier. Boost Mobile won’t unlock my IPhone 7 after I purchased a new XR one thru them for 500 dollars. They don’t explain the phone need to be on 12 months before they can unlock it. They just take your money. I’m moving all lines off boost mobile. Verizon here I come. I forgot to mention the rep hung up on me.

I "inherited" Boost Mobile when my old phone carrier (Virgin Mobile) was bought out by them. I was extremely happy with Virgin Mobile - not so with Boost. This has been an awful experience, and I unwittingly extended it by a whole year when I bought a new phone from them online. Even though their advertising said "no contract" I still had to wait a year to get it unlocked. Just did that today, and I am going to switch to a different carrier. First off, the phone service is slow and unreliable. It's nice that they have a wi-fi hotspot available, but when you hit your data cap they throttle you back to 2G speeds, and that is unusable in today's online environment. Even at full speed, their 4G / LTE networks are not always fast or dependable. And don't believe the coverage map. They say they have nationwide service, but it's not true.

Just letting people know ahead of time do not ever go with this service. You will definitely regret it. It’s the same as Sprint. Only worse. If you’re thinking of a cheap alternative go with Cricket. Great people to work with and good service to boot.

Spotty service, dropped calls, mandatory voicemail, not as an option, a must! Getting insurance? Know that you will be getting a refurbished phone back. Customer service on the phone is horrible, but in store good.

I have been a customer paying my insurance. My phone would not charge. Went to the store. They seen it wouldn't charge. Filed a claim. Denied. Ask why. They said it was Samsung problem. Have to file with them. No I pay my bill thru Boost. Did they even offer me a deal on another phone? I need my phone for work. I will be going to another company with my daughter.

Updated on 08/11/2021: 3 months, 4 different phones, and approximately 30 hrs spent with customer service, over the phone, in person and via chat. I can’t seem to get anyone to connect my phone properly so that I may be able to make and receive calls. Ever since you moved into your new network my experience with Boost has been a nightmare!!! Time to move on, I guess you do get what you pay for, and I, to pay less received much less and spent too much of my time, money and effort. I’m ashamed!!! #NoMoreBoost

I've had my phone number for 18 years and it was transferred to Boost Mobile within the last couple years after my most recent carrier, Virgin Mobile, was bought by them. This week, my phone number was suddenly stolen through a port-out scam, in which a scammer gets enough information about you to activate your number on a different carrier, so they can then send and receive texts as you. They began to use this to steal money from me by using two-factor verification on my financial accounts and obtaining access. I frantically tried to contact Boost, but had to wait until morning because this happened overnight and they don't offer 24-hour support.

My original contract was unlimited data. They capped it. Then when I called to complain. Customer service was horrible. As I was being mad fun of by the representatives. They were angry and extremely rude.

My boyfriend and I got a family plan from Boost Mobile to put me under his name on his account. I bought a new iPhone 8 to my knowledge for me and my boyfriend. On that day that I left the store my phone wasn’t working properly. At first it wasn’t sending picture messages to Android users at all. So we went to the boost store that we bought the phones from (in store purchase) and they fixed that problem. Then a day later I find out that my best friend was not getting all my messages and calls only some. As well as a few others in my contacts were not getting my calls or texts, and neither was I receiving calls or text messages on my end. So we went to the store to fix another problem I just noticed. They tried to fix it for me and said they can’t. So they advised me to go to the Apple store to fix it since there should be a one year warranty on the phone. Being that we just bought the phone and it hasn’t been 30 days yet.

Why do you guys keep ignoring and never even told me about your breach you had in 2019. Someone ported out my number and it took me 3 hours to fix everything and you don't even give me a credit. The tech told me I would just have to pay once then he makes me pay an extra 30 to get my stuff back up. I am seriously leaving at the end of the month. Not that you care, as you don't even care or tell your customers about hackers on their account.

The flexibility you have in buying a phone or device is very important to me and only Boost gives you the options to have the lower cost quality phones with just what you need, or the higher cost quality phones with everything you want. I've had service in areas where I can make calls while friends with ATT and Verizon had none. The unlimited high speed hd plan, paired with one of their hd phones is a real treat! Not to mention the hotspot to share. I would recommend Boost Mobile over any carrier. If you want control and add ons to your service without settling for mediocre, then choose Boost!

Seems like Boost Mobile is pulling a scam on us. My change of language was not "accidental," but just happened. By using these useless menu options that don't go anywhere and don't acknowledge a press of number "1" (for yes), or voiced "yes" (which I tried many, many times), the menu in my case kept asking me to verify my name with 1/yes. Their shoddy service didn’t acknowledge anything I did. So, it kept me on the line to waste more of my time and money--in my case, pay by the minute. Now my account is being slowly depleted since I can't even get through (I truly suspect on purpose) their Spanish menu to English, which I never changed in the first place. Finally, it begs the question: If I can’t change Spanish to English, how was I able to change it from English to Spanish?

As of 2021, BOOST is CHARGING for AIR TIME on voicemails left IF MY PHONE IS OFF on my PAYG plan. THIS is VOICEMAIL bill cramming and it is ILLEGAL. Our PAY-AS-YOU-GO bills show air time charges for the last few months for VOICEMAILs, and my phone has been turned OFF. The interesting fact about this is I am seeing a massive uptick in robo calls which go to voicemail for which I am being charged, and I have had this line for 20 years and never had this issue until April 2021.

The bill due in 2 days was $60.67. The system pulled $167.00. When I tried to press the customer service button the woman on the other end could faintly be heard. It was muffled. I had to call back a few times just to get someone on the line who I could barely understand, apologize and say “it will take 2 billing cycles or we can just keep it in your cash reserve or credit or something!" I was furious to say the least! To say I abhorrent their service is an absolute understatement! Their phone are not up to par. They consistently “rip off”.

I just had to switch my account with Boost to another carrier after they tried to charge me for something I did not sign up for which was some game thing called mini-me games. But before that I was not receiving texts or even phone calls. I had to resort to using Twitter DM as a back-up contact. But all that isn't even the worst. After I contacted customer service (which is really, really hard to do by the way) to have the mini-me games fee removed, I was blocked from transferring my phone number, which I had for over 10 years via great old Virgin Mobile. I was forced to get a new phone number. After Virgin Mobile went out of business, all their customers were forced to sign on with Boost. What a horrible company! What a nightmare!!

Where to start, first off I had a family plan and use my own phones not Boost Mobile bought phones. I have had Boost for 2 years and decided that I may want to go with another carrier. I wasn't 100% sure at the time I called, Boost Mobile refused to unlock my phones that did not ever belong to them in any way, saying that when my daughter broke her phone and mind you again a phone I bought that was unlocked and was not a Boost Mobile phone started a new contract and that it had not been 12 months to release and unlock and flat out refused to do so.

I have plenty of complaints about the operators who are implementing the operation of Boost Mobile. They got me in hot water with my fiance because of their cheating attitudes. I decided that I was going to tell what they are doing to me. I look for a place to tell my story about them, and what do I find; a whole bunch of other people saying the very same things about what I wish to complain about. I can't believe this. Why does anyone want to cheat and deceive and manipulate their customers in order to make a fast and easy buck. I'll tell you why. You have heard what God said about this. The Golden Rule it is: "Don't Do To Other People What You Would Not Want Done To You".

I have a tix# to have my phone unlocked within 2 days. Not done so I call and I'm told nothing will happen for another 2-3 days. Supervisor hung up on me because he can't do anything. Meantime, I don't have a phone! Leave their customer of 10+ years hanging. Horrible Service!

Boost Mobile. I had Boost Mobile for almost 5 years with no issues until I tried to change to a family plan with a different provider. I needed some number from Boost to be able to switch and it took me more than an hour to get it from the representatives by phone. The first time I called they put me on hold supposedly to look for the number that I needed. After almost 30 min. I got disconnected. Second time I called, after almost 20 min. on hold, same person answered like I was a new customer so I had to explain to her all over again. She put me on hold again and after 20 min. waiting I just hung up and called from a different number.

So, the Boost Mobile plans are no longer affordable, especially in this Post-covid climate. I was able to find a better option elsewhere. HOWEVER, I mistakenly purchased a phone from Boost not realizing that they WILL NOT unlock your phone until after you have had 1 year's service with them. That's right! So BUYER BEWARE. You will not have the chance to return the phone if you have unfortunately purchased it online because the 7-day return policy will be virtually impossible. So now, I'm stuck with a phone that I like. However, it can only be used with a boost mobile plan. I was able to find a better plan (you can google any mobile plans less than boost's lowest plan and you will find one) So, they tell me to "sell the phone", UNACCEPTABLE.

I had Virgin Mobile before they were bought by Boost. Spent $800 on a new Samsung S9. After Boost took over, I can't text pictures from my phone. Service SUCKS. Have spent 40 hours resetting phone with their "tech Support" they always have no record of previous calls. Told me in August 2020 that they had "tower issues" and would credit me when it was fixed. Called back multiple times. Suddenly now there were no tower issues and there is no credit. There is no management contact info available anywhere. Not surprising that they don't want to be found or associated with the firm. THEY SUCK!!!

In short, if you purchase online you're taking a risk. If you have any delivery issues, it all falls on the customer and if you want to cancel an order they pretty much won't because "they will put in a ticket but there is no guarantee."

IF YOU ARE THINKING OF SWITCHING TO BOOST MOBILE PLEASE READ. I switched to Boost from Verizon after Verizon became too expensive for 3 lines. The first day I had to buy a phone from Boost because mine wasn't compatible, which was fine. I then brought 3 lines total over to Boost. I immediately received all communication from Boost in Spanish. I tried for many months to get them to correct this because I don't speak or read Spanish. It was never corrected. Phone service was horrible. I couldn't make calls from home and could only send/receive texts if I were upstairs in my house. I finally decided to switch to another company because while I was saving a lot with Boost, I was getting next to nothing in return.

Was told by them that they were not able to do anything to help on their end. Gave me the run around on helping solve issues with my secondary line. To call back and they would figure it out. When I called back they said they didn't have notations and they couldn't help. My bill was paid early every month and this is the thanks for loyalty to their customers!

I've used Boost Mobile for 10 years, but after Dish Network bought them out after the Sprint/T Mobile merger, Boost Mobile's unlimited data is NOT unlimited data. There is a 32GB high speed cap. After this, the data is throttled to 2GB speeds, which essentially is so slow that a person literally can't use data service. Because of Boost Mobile's deceit, I will be leaving their service because I'm paying for the unlimited data plan with no throttling-but now with throttling. Boost Mobile has stopped honoring the plan I signed up for and am paying for.

I have been with Boost Mobile since 2015 and before as a customer. On 2/19/21, I decided to transfer my number to Metro Pcs. I call Boost mobile to have my phone unlock and release and they would not do it. Gave me all kinds of excuses and waste 2 days of my time calling back and forth between the two companies and still no telephone to use. I will never ever consider them as a service provider after this, due to the ignorant way the customer service people handle this situation, no loyalty to their customers and it seems no one speaks with a clear English language in order to understand them. And the rude customer service is so horrible I really do not think they will continue to remain in the competition of cell phone carriers for very long.

Wasn't given pro-rated refund of unused service. Transfer to another carrier a safety issue as no coverage to/from work or at work. Never told by Indianapolis or Bloomington Boost Mobile stores that service was prepaid only - just that you pay in advance for next month's bill. Was made to believe service/setup normal like regular carriers. If prepaid, I would use Walmart phones - unused time can be used later. DO NOT RECOMMEND ANYONE USING BOOST MOBILE.

2G 3G at best even with recent upgrade to $60 a month plan. Still no 4G service. Multiple phone calls and the same **. Tower is down. Blatant lie. I checked prior to each phone call to Boost Mobile. Then they reset the phone deal. DID NOT WORK. Then the ##**# Deal DID NOT WORK. Useless deceptive unethical business practices. Time to find a more reliable customer service friendly cell phone provider. 6 other users in my park also are leaving Boost Mobile for throttling internet speeds and receiving less than 4g service that you are paying for. Do your homework before signing up with 3g boost mobile.

On 2/7/2021 my mother's phone begin having problem, truth is she had the same problem from May 2020 - July 2020, with the phone turning itself off by itself. They denied her claim then and they denied her claim now. We have been bounced between Boost Mobile, LG Electric and Brightstar Device Protection, with no one honoring the insurance or the warranty. I left Boost after being with them 4 years because they refuse to honor the insurance which has been paid since purchasing the phone.

I was with Boost Mobile for several years. I started out with one phone line, but after about a year or so, added another line to my account. My phones were paid outright and my monthly payments were auto-drafted out of my bank account. The biggest issue I had in the beginning was splotchy reception and I couldn't use data and voice at the same time, but I managed because at the time I only used it for personal reasons. Fast forward a few years. Now, I'm using my phone more for work and less for personal. My phone breaks right before I got out on maternity leave and since I'm out without pay, I can't really spare the money to buy a new phone outright. Well, lucky me (or so I thought) because I now qualified for "BoostUp."

My mom had Virgin Mobile for over 10 years with a pay as you go plan. I took care of her account for her. When VM went to Boost her first payment was automatically taken out so I thought that would happen every 90 days. In 89 days her phone was shut off and her $360 that was on her account was taken. I called and was told they could put the $ back on only once (even though it was their fault.)

Buyer beware. Boost Mobile is trash. On December 19th 2020 I purchased a Samsung S10 From Boost Mobile Website With 2 day expedited shipping, At an extra charge. Phone did not ship until Dec 21st 2020. And did not arrive until Dec 23rd 2020. FedEx. The phone was to be a Christmas Present. Unfortunately It was unwanted and needed to be returned. I called boost on December 21st 2020 to make arrangements for the return. The person I spoke to said it was not a problem and gave me the return address and a return number to include in the return shipment, and a tracking number. On Dec 28th 2020 I returned Shipped the phone Per USPS Tracking number. I also included the purchase number And the return number given to me in the previous days phone conversation. The phone arrived at their facility on Jan 2nd 2021 but the facility was closed, The Item was then deliver on the Jan 4th 2021.

I purchase a lgkst service after transferring from MetroPCS and Cricket Wireless. The lady Diana was very knowledgeable and very professional and just friendly. After I left this store I did a mass text to my friends and family members to change their personal service and join Boost Mobile. Im very impressed of all the knowledge the sales lady Diana had. She even sold me on additional items. Boost mobile keep up the great work.. By hiring people that care. I was very pleased. The best customer that I've seen within the past 15 - 20 years.

I bought a Motorola G Fast from Boost Mobile online. They sent me a defective phone, then refused to honor their own 7-day "no-questions-asked" policy. They insisted I call Motorola for warranty claims. Motorola asked where I bought the phone, then told me I had to take it to a Boost retail location for repair. The retail location told me I had to contact Boost Online. And the circle kept going around and around. I wouldn't wish this experience on my worst enemy.

Boost Mobile network is not the best. Hope I can give it 0 starts. I can't send screenshots, selfies, and photos by text messages. Also, the internet is slow and takes forever to upload. This is my 2nd month and I wont renew my plan for a third month.

I am currently in the midst of a lawsuit for Boost Mobile and I’m going to tell you how you can go about yours. I have had insurance on my phone and Boost Mobile decided to remove my insurance without me knowing. If I had not called Boost Mobile about my insurance I would have never known I didn’t have insurance and this is also not the first time they did this. I believe they charge for insurance then remove so you won’t be able to receive a new phone. I believe they do this with the latest version phones to receive money from their customers and the boost Mobile customers service rep Sam was not nice. I also believe the names they state when you call is not the names of the real representatives so you won’t know who you were really talking to.

As a Boost Mobile customer for over past yearsss... The only thing that's worth it is the $$$ but if you're already a customer it doesn't apply to you. Upgrade..don't even think about it. You're just buying a new phone plus All of the extra charges. Phones seem to be refurbished but not sure??

Brightstar Agency, LLC does not honor their insurance claims. I paid for this insurance for over one year and they denied a reasonable claim. I do not recommend this insurance company. Boost Mobile should not send its customers to this company because they are unreliable.

I've had Boost Mobile for a few years. I didn't have a problem at first but recently I've started needing much more high speed data. My current package includes 36 GB of high speed date per month. Afterwards, if you want more high speed data you can buy a 1 GB for $5 or 2 GB for ten. However, these never work! I've called and done online chats with various agents. They always give me some excuse or run around as to why the new high speed data pack is not working. Today, they first said to turn off my phone and restart services. That did not work. I called back and the woman hung up on me.

Very poor service area even though I called years ago to make sure we were covered. New phone purchases is locked with Boost for 12 months. It starts over again if you replace a phone under their phone insurance plan add on. Went out of town (not out of state) 150 miles away and phone service was disabled the entire vacation. Data rarely works even though you have plenty left. Their answer over the years is “enter this code” or turn on and off your airplane mode. Finally just stopped calling.

I originally was with Virgin Mobile, but the VM was sold to Boost Mobile. Since then I have had nothing but problems with them. Wrong billing, poor customer service. They will send you to a call center in India, when you will have the chance to be dropped from your call several times, not be able to hear then and they tell you that, "We cant do anything about that!" I have been trying to resolve a billing mistake for two months. Despite me showing them that they charged my credit card twice, they continue to deny they did. Find a different carrier, they are incompetent.

They will not take back defective phones. Service reps are rude and nasty on the phone and in the stores. My daughter has used their service for years, but she's changing companies because Boost refused to exchange a new phone we bought.

Hi: I was a Boost Mobile customer awhile back, I dropped Boost Mobile because their coverage did not meet my needs, I travel a lot to and from visiting my kids in other states, and Boost Mobile did not provide service for my phone, so I dropped Boost Mobile and went back to AT&T, now my coverage is excellent, no more dropped calls, no more out of coverage warnings, no more hot spots, I'm back to normal, now I'm here today to warn people about Boost Mobile rip off scam, I paid good money for my Phone at Boost Mobile, when I switched to AT&T I purchased an iPhone. You know that set me back a good penny, well I kept my Boost Mobile LG Stilo 5 phone just in case someone needed a phone.

Avoid Boost at all costs. Even with the unlimited plan, it's limited. And now, conveniently, after you reach a certain amount of data usage they offer additional data, for a price of course. Once your data has maxed you basically have no internet service. Their coverage is also limited. The farther away you are from cities, the less and weaker coverage you have. Pandora, supposedly, is one of their affiliates. But, if you do not have the latest phone you're not able to download their app and use it as an affiliate. Shop around people. They have some really good competitors with equal amount of data, better coverage and affiliates.

I have been a Virgin Mobile/Boost customer for years and always have been on a family plan with 2 identical phones. In July of 2020, I ordered and activated a new LG K51. It was sent to our home. It is a great phone and I then ordered another for my wife. But by that time, we were then at our vacation home for the rest of the summer. Boost refused to send a phone to any address other than our billing address. I was told to change my credit card billing address to the summer residence and then change it back after the phone was delivered. Red flag number one.

I received my brand new Moto G fast cell phone from boost.com, however; it was missing the SIM card. I looked in the Sim card/memory card slot and it was not there. I searched the packaging three times and it was nowhere. I covered all my bases and when it came down to it, they simply forgot to include it. I called customer several times, but no one would send the missing SIM card to me.

I was a Virgin Mobile pay-as-you-go customer for well over a decade. This past February, Virgin merged with Boost, so suddenly I was a Boost customer. I needed a new phone anyway (mine was more than a decade old!), so I purchased an LG phone with a one-year warranty from Virgin/Boost online at the end of January. In November, my LG phone broke. I called LG, who said I need proof of purchase to activate the warranty repair. I called a Boost agent to request the proof of purchase, and she told me I had to go to a Boost Mobile physical store, the nearest of which to me is 26 miles away. I asked if she was sure about this, since I had bought the phone online, and she literally said, "I PROMISE YOU they will give you the proof of purchase."

(Wish I could rate negative stars) So I purchased a phone at a Boost Mobile store back in July. It was a great promotion. Buy one get one free phone and I thought I was getting a good deal. I soon found out that their buy one get one free phone was junk. Their service absolutely awful. Call were disconnected. I would place a call it would take two or three tries just to get the call to go through. I didn't complain about the service. I just put up with it until I ran into another company who was offering unlimited everything for half the cost of what I was saying so I wanted to switch companies, bought their SIM card, put it in my phone and my phone said to contact Sprint which is Boost to get the phone unlocked for UICC unlock. So I contact Sprint which transfers me to boost only to be told that they have a company policy that you must have service for 12 months before taking one of their phones to another company unlocking the phone that is.

Purchases $200 sim on 5th Nov 2020 and to date 20/11 can not activate sim. Customer service is via chat and I have now "chatted" to 3 agents. All of which stated the same thing. Went through a lengthy verification process and then long waits until they say yes all activated. Still NOT activated. Either they are incompetent or simply will not activate for some unknown reason. Maybe as I have already paid for the sim upfront there is no obligation to connect as that would mean they would actually need to provide a service.

Boost Movil. On 11/9/2020 David and Cesar went to the Boost store located at 30 New Leicester Hwy, Asheville, NC 28806. After getting 3 phones, one of the phones was defective. Thereafter, we went to the store to get another phone. At that moment the clerk said that they did not have a new phone. We were told to return the next day at 10:00am. However, the next day they did not give us a new phone. We asked how many days we have to cancel the contract. They said seven days. After that we went to another company to get new phones since we were in that window of 7 days. Then we went back to the Boost Mobile store to cancel the contract. However, we were told that they will not reimburse the $2o1.45 for the monthly payment other fees. We do not have to pay for a defective phone and service that was not used.

I've been a Boost subscriber for many years and have been generally satisfied, albeit this is one of my accounts that I constantly have to watch so that I can quelch nickel and diming every 6-12 months in payment plan "upgrades," "one-time" data packs that "recur" every month, etc. However, I just made my last payment and I've had it. It's common sense that the automated system routes a no-contract caller to Boost for payment at the beginning of each term, but things keep getting worse. When I first subscribed, the system immediately prompted for payment. Now, Boost forces you to listen to 67 seconds of gibberish before finally offering "other options (press zero)," at which point a subscriber can, at last, pay up.

I tried to return a phone to them under 14 days because it couldn't play games but they said they have a 7-10 days return policy only. I talk to a supervisor and she couldn't help me out at all. She couldn't make any exception at all!?!? Now I'm stuck with a phone I can't use for gaming. My fault I waited so long I guess.

I would leave zero stars if I could. First I want to say after 5 years or more with this company the service was good. Around 2020 the service started declining. I decided to switch. I already purchase the iPhone XR with them but I had no idea I would be stuck to only their network. I wanted to leave Boost Mobile, the process was horrible the second you want to leave. My phone was purchase straight from the store paid off in full. But, they denied my case and I had to keep calling and create a new case. Not only did I have to purchase a temporary phone I had because I had no service and they decided to cut the service off before unlocking the phone, long story I hope this company goes out of business. I was treated poorly after I was loyal and just want to change carriers. I had family and business to tend to. They cost me money, time and stress. I do not recommend Boost. Run far away from Boost.

Boost Mobile has robbed me of hundreds of dollars they approve one refund for me after trying to activate a new device then telling me there is no service in my area after finding out this information I tried to get the refund then I told me I could not get the refund because I used the service! Service was never used because there is no service in my area. They could not activate my device so they kept my money! They are the biggest Crooks ever. I've been with Boost for about a year and it was my stupidity to try to stay with them. They are the worst service I have ever heard of. Take caution upon even considering using their service. They will rob you in any way possible. They have no problems keeping your money and not giving you the service you're wanting!

To summarize: From start to finish it took Boost Mobile 10 weeks to refund my money!!!! Below is the chronological order of my request for a Refund of a phone I purchased from Boost Mobile online: Purchased phone (Galaxy S10) from Boost Mobile online on Wednesday, August 26, 2020. Order #**. Phone was delivered to me on Friday, August 28, 2020. I NEVER opened the box delivered by FedEx. Tracking # **. Per Boost Mobile I was told that I could return phone to a Boost Mobile store. Store attendant told me that they could NOT accept a returned phone. Attendant assisted me in contacting Boost Mobile customer service and set up the return. Furthermore, attendant wrote return address on package and told me to just take the return to UPS (or any parcel service). I brought package to UPS the same day (August 8, 2020). Tracking # **.

I was a Virgin Mobile customer until Boost took over when I began to have disappearing text messages etc. Recently I entered my account to check my information because I was relocating. I found someone else's address under my name and a different birth date. That made me wonder how that could happen since I had not changed my phone or account at all. Data transfer error from Virgin? Boost hacked? Then I got to thinking if this person's data is in my account then does that mean my account data is in another person's account? Was there a Hack?

I been with Boost for a long time and in Oct I got ill and was put on quarantine. My bill came due on November 5th due to being on quarantine. Still I ask for a 4 day extension to pay my bill. Never have I missed or been late paying my bill and never have I been treated so rude. I was told there was nothing they could do for me. I don't recommend Boost Mobile for anyone. They do not care or have any concern for their customers...

I've been with them for a while and they was good when I started out with them but now their service sucks. I'm being over charged. I'm paying for 2 phones and not getting what I've been paying for and I'm really ready to switch companies.

Boost customer about 15 years. I have sketchy service both at home and work, in two major cities. When I travel to rural areas, I get NO service at all. Tried to switch and told "2-5 business" days to unlock my phone. I was in a chat session with Boost customer support for more than two hours - one hour of which involved being told no fewer than 15 times that I'd be connected with a supervisor "in one to two minutes." They kept passing me from agent to agent, not to a supervisor. I'm sure they got a big laugh out of it.