Boost Mobile Reviews

I requested to have my old phone number converted to a Boost Mobile number. After providing my details, the representative informed me that the process would take 3 to 5 business days. Three days later, I received a SIM card and contacted Boost to activate my number. However, upon activation, I discovered that I had been assigned a new number instead of my original one. I immediately reached out to Boost Mobile’s customer service to correct the issue, but the representative insisted that it was not their fault and refused to issue a refund. Despite multiple requests and conversations with a supervisor, they refused to acknowledge the mistake, insisting that I continue using the incorrect number unless I paid additional fees to get my original number back.

Ordered sim. Activation process is pathetic. Activation send code to new number which is what I am trying to activate. Phone customer service ask me ssn. Why would I provide ssn for prepaid. I donated my first month cost to Boost. Nonsense company

I really loved T-Mobile at the start. Their customer service has been great... But then ... They really let me down. There was a promotion going on for the Samsung S5+ tablet, or something like that. It was 60$ a month for service on a phone and a tablet. All I had to pay was 20$ down. So a problem occurred with the tablet. The power button stopped working out of nowhere. I called customer service and they were so nice. They told me to send the broken one back and I would receive another one as soon as it was scanned by UPS. Two weeks went by, I called customer support, and I wasn't able to get the tablet anymore because the promotion ended. I had already paid. They have the tablets in stock for 99$ right now, but they couldn't be bothered to send me what they promised.

I just switched to Boost today. I brought my own phone and number. Activation was easy enough. I was told that I needed to authenticate my account to get started. Code sent, entered, authenticated. Then I tried to log in to my account to add autopay. I never set up a password, so I tried to reset my password. Once again had to authenticate. This time, no code comes thru. So I call for support, 4 times. Every time you have to get a code to authenticate. Code comes thru fine, I'm authenticated. Then I get to a person who tells me they have to send me a code to authenticate. Code never comes thru, so they can't help me.

After nearly a decade of uninterrupted loyalty, I can no longer remain silent. I have endured —with a patience now entirely exhausted— the structural mediocrity of Boost Mobile, a subsidiary of DISH Wireless L.L.C., wholly owned by EchoStar Corporation. But what once might have been dismissed as mere negligence has evolved into an active and deliberate machine of abuse, deceit, and systematic theft.

To Whom it may Concern, Ms. Monica sales Rep. In store on nineteenth Street is the very best in the entire 806 area, she goes above and beyond to make sure I was totally satisfied with her insight and drive to get the job at hand done completely and correct. I personally recommend a pay raise or employ of the month with an bonus.

Been a Boost customer for 20 years but started having MAJOR PROBLEMS recently after adding my daughter to my plan. I'm set up for automatic payments but they still kept DISCONNECTING our service every month. Trying to call to make a payment with card already on file was an hour+ HASSLE of different reps saying they couldn't verify my account and the CUSTOMER SERVICE REP HANGING UP ON ME.

Although the Fair Credit Reporting Act says they must tell me the name, address and phone number of the place they are getting their questions from, they say that does not apply to them, so I cannot call and correct the information they have. I was told to go to a Boost store and they could authenticate me. I went to one 125 miles away from my home, and the people in the big box stores selling Boost products had no idea. I was told by a Boost person when I called that those people could help me, but that was not the truth.

Had the unlimited data and 50 gigs of hotspot plan. Boost tried to bill me 3 days early, then when they got their money I got a pop-up that said I had consumed all of my data!! They turned off my hotspot and my data!!!! My phone showed that I had used only 11 gigs of data and zero hotspot. Contacted the idiots at Boost. After 7 days I finally managed to get a habib on the line and he gave me 2 friggin gigs of data and refused to turn my hotspot on, so I guess unlimited data is 13 gigs and 50 gigs of hotspot is actually zero!!! I have since cancalled any further payments and I am considering legal action!

We had a nightmare trying to activate our phones when we signed on. They were told I must have a hotspot but when I checked I did not have it and they wanted & $10 to add it. Customer service is horrible. They could not tell me or show me what my contract specified. We are probably going to leave very soon. You cannot see what you signed up for online for my account. These people are horrible. DO NOT go with Boost Mobile.

One of the worst customer service I have ever received. I don't care if they lose a customer. They tried to send me a an activation code for a number that wasn’t even activated. They asked so many questions to activate a new number on my profile and at the end after connecting me to here and there, told me to personally go to a store. Their customer service sucks. If I could give them zero or minus I would.

If I could give negative stars I would. From the beginning of my Boost experience my phone would drop calls and not receive text. It took boost more than a month to fix this problem. Mind you that I was without a properly working phone. Also boost advertising one price then when I get the bill it’s always more than the stated when I switched. They have predatory business practices and should be avoided at all cost.

I went with Boost Mobile after researching new phones on apple website. They had a boost promotion but after viewing the boost website the free year of service was a better option. I called the boost support to get more details and ordered the phone through boost. Now they refuse to honor the year of free service because I must have ordered through their phone support person instead of the website. However the phone support person assured me they offered the same exact benefits as the website. This is not true. The support people they use will say anything to get your order but you will not get the boost promotion I found out the hard way. Boost has no second level to appeal to, the out of country support person has the final say, apparently.

Purchased a prepaid card online for unlimited everything for three months. Called to activate and they messed up something so sent out replacement Sims card that I was never able to use. $45 down the drain. Prepaid cards are nonrefundable so they pretty much scammed me and don't care. I'll never do business with them again.

I saw the promotional $15/month for three months and transferred my son’s phone into Boost. After the payment made, they transferred his phone number over and he has SOS. I called and chatted with them, and they told us “There is nothing they can do”. His phone number is with Boost and they refused to provide him the eSIM to activate unless we gave them the kid’s SSN and birthdate for something I prepaid. We prepaid for one month. I didn’t provide that when I signed up and paid for it. Phone customer service is so rude and leave me on hold. Don’t give them your $.

I have been with Virgin Mobile, now Boost, since 2014. In 2021, I purchased a CoolPad phone through Boost online. In 2023, I replaced it with Motorola Edge that I bought online from Boost. I took it to the Boost store to activate and transfer everything over. Fast forward to February 2025, I was unable to send or receive text messages. Went to the store and that's when I was told the IMEI number was still identified as the old CoolPad.

Besides the poor reception and dropped calls their customer service is horrid. I had to wait 10 days to find out why my phone had not shipped and trying to activate additional lines proved to be impossible so I dropped them for another carrier.

Worst customer service experience coupled with horrible technical issues with their online portal and credit card information. No resolution... They asked me to call my credit card and have them block Boost Mobile. Will never be a boost mobile customer.

They lie to you when you buy their products. I bought a phone from them and their sales rep said I could get it unlocked after 6 months. Called today (10 months later) to get it unlocked because I’m traveling abroad for a few days and they said it was not possible. Customer service was not helpful and hung up on me.

I just signed up for their promotion of $15 for 3 months and $25 after that. It is as clear on my receipt for first payment that there was a promotion. Checked my next month's bill and shows $25 plus tax. Did the chat, and on the phone keeps transferring me to another dept. Not even 24hrs am having a problem and customer service chat and phone cannot even resolve this case. Not even 24hrs I am having a problem for signing up a promotion. DEFINITELY NOT RECOMMEND BOOST AND HIGHLY DISCOURAGE TO SUBSCRIBE WITH THEM. Go to Mint Mobile or Mingle Mobile instead.

Paid for a phone for my employee…which she lost with the code to unlock it, without activating it. 3 years later I find they never activated phone. Boost Mobile wants me to start their service and keep it for a year before they will unlock this phone that.

Horrible experience, phone came with a bad sim card. Tech department gave me an attitude, hung up on me, finally sent a new sim card. Did not receive the sim card, and Boost would not let me track it with the information I gave for it to be sent, they wanted my ssn for a prepaid phone. I ended up losing my number I was trying to transfer, was charged for a month of service and never got the phone activated. Customer service told me nothing would happen to the tech department with my complaint. Stay away from this company

Shopping at Wal Mart in Goldsboro NC, and saw the Boost Mobile. Never been there, wish to God I never went in, but I needed a phone. I explained to the two ** woman, I had lost my phone and needed to get into my email immediately. They never displayed any professional service, courtesy, concern, didn't really want to service you, looked at you like what can we get outa him, never even smiled or greeted me. They spoke to each other and other customers in Spanish like I wasn't there, which was rude and disrespectful since they were working with me and already had my money, and I walked around waiting for them to finish their socializing. I had lost my father yesterday and I was already in a bad state. I started having second thoughts. They never were honest, just lied about almost everything.

I have used Boost Mobile for well over ten years and then some because I liked the prepaid service and the phones seemed to be good quality for the price. Recently, I have problems connecting to online services so I can look over my account and it takes up to one hour finally speaking with someone and still cannot resolve issues. I wanted to purchase a new phone online but was unable to.

They pull my credit. I have perfect credit. Order was done. The next day I receive an email stating I order couldn’t be processed and was cancelled. I call and they couldn’t give me any reason why. Robert from customer service was not professional and would not let me speak to a supervisor. I’ve had AT&T for 15 yrs. Never missed a payment nor cut off. Was getting my step son a phone who lives hrs away. Boost is horrible! Don’t recommend them at all!

I was a Republic Wireless customer for many years. Boost acquired Republic Wireless and the service has gone down hill since. Just recently I purchased a new Galaxy Android from their Website. Paid in full. After receipt, I contacted their service line to attempt to activate the new phone. Their process has left a negative experience and I know their process by heart now because I have had to reach out to them approximately 8 times with no activation to my phone yet. It starts with a verification step, then you have to pass through an additional verification step with a PIN, then you finally reach a human being who is not able to assist.

WORST CUSTOMER SERVICE on planet earth. This is NOT the first time I have had a TERRIBLE experience with Boost customer service. I have a $45 replenishment card that the entire thing scratched off- so I CAN'T READ THE CODE to use the card. Returned to Walmart with the receipt. They don't refund gift cards. Then I CALLED Boost. Nope, can't do it. Then I WENT IN PERSON to a Boost store. She called some guy at Corporate. Told me it would take 24- 48 hours to credit my account. NEVER HAPPENED. NOTHING. Went back to Boost store today- to talk to same woman. Oh, BEFORE THIS, I went to same Boost store yesterday- talked to a different lady. She said come back today.

Honestly the coverage was decent, I was happy after my switch from Verizon. However their advertising is misleading, it was advertised "buy a second line and it's half off for a year or but a third line and it's free for a year" so my bill should be $50 plus tax but it is not. When I spoke to them the first time I was told that it was a credit that would correct itself and I didn't need to do anything. So I just watched my account to be sure so when $75 and taxes was withdrawn from my account I immediately contacted them again. I was told this time that I had to of purchased a phone in full from them to get the promotion, which is not what they advertise. It did not say "buy a phone." It said "buy a line" which is what I did, 3 lines actually.

I've had Boost Mobile for years. I have never had to reach out to customer service ever before. Today, I had to reach out to them. I recently lost my job and I do not get my last check until Friday. My bill is due on Wednesday. I asked if they can extend my billing date to Friday, and they said they do not have an option for that, and if I do not make my payment right away, my phone will be shut off immediately. They refused to escalate the matter to a supervisor and made it sound like I was unimportant to them. They couldn't even look up my account by name, only a number. The experience was horrible and the interaction/treatment was inexcusable. I'd suggest taking your hard earned money and go to Visible/Xfinity, T-mobile or even AT&T. Don't waste your money with Dish Network/Boost Mobile!!!

One of worst to work with when your phone is lost or account need to canceled. They have no other process getting my account back online due lost phone. On e-SIM not my account is on blackhole.. Not sure what doo.. I will advise any opening account please be careful.

The phone is lost or stolen and I am trying to cut the service. I got thru to someone who connected me to the "right department". I was kept on hold for almost 3 hrs. I think this was deliberate because they don't want to cut the service. They want to keep on collecting the money although I told them that my son no longer has the phone at his residential school. I feel like I am being scammed by Boost Mobile.

I had a terrible experience with this company. They collected all my personal information—literally everything, including my driver's license, Social Security number, bank details, address, and email—only for my order to be canceled. When I called customer service, they had no idea how or why this happened and provided me with a number to request a refund. After continuously calling for a week, they again took all my information, including my cards, and then claimed it was due to a "security reason." This is beyond frustrating! What kind of business operates like this? It feels like a total scam within the networking industry.

On 02/11/2025, I transferred my cellular service from AT&T to Boost Mobile at the Boost mobile retailer located on Memorial Blvd in Murfreesboro. The store did not carry the Samsung S25 ultra or the iPhone 16 Pro Max that I wanted. I decided on the Motorola Razr 20 phone because of limited choices. I tried to make these phones work, but with limited storage (256mb) and problems transferring accounts and pics/videos I decided to return these Motorola devices and Upgrade to iPhone or Samsung.

Boost Mobile is charging me twice for this month after they failed to let me know I was activating my phone “two days early” and will not prorate the charges. Very scammy! When I called, the agent agreed that this was not ethical and did her best— she was only approved to give me a $5 credit.

I was a Virgin Mobile customer before they were sold to Boost Mobile. I Have had nothing but trouble since. They sold me two crappy (I could have said worse) phones that drop calls or apps that down work. When I tried to contact them after the second crappy phone, it was like talking to the wall....no response. Never had ANY trouble with Virgin.....

I've been trying to get through to the customers service regarding exchanging a defective phone for a new one (888-987-4357) and the jerks at the other end keep refusing to answer my calls and keep hanging up on me! Boost can take their A.I. robots and shove them up their asses! I'm never doing business with them ever again!!!

Stay away from this carrier! They sold me a defective phone (new iPhone 16pro) and gave me two options to have the problem resolved, file a claim with the warranty provider, which wouldn’t make sense as it was defective since I got it, or contact Apple to have it fixed through the manufacturer warranty. I chose the latter, and I was only given the choice by Apple to return the defective phone to Boost and purchase a new one through them, which I did. Then Boost took well over the 10 maximum days they quoted me to refund my money after receiving my phone back, AND cancelled my monthly statement credits for purchasing the phone through them.

Terrible Customer Service. Order placed 1/21/25 cancel 1/28/25. Order number **. A. ** from Customer Disputes just responded 2/11/25, ** was a Clown. They sent Consent Form to someone incorrect email nothing close to mine. Instead of apologizing and being accountable. They said I should have updated my email address online that my responsibility. On a brand new account lady!!! Please again, show send a copy of email sent with January date. Incompetent individuals even in the dispute department. BOOST is a joke. Ms.A ** you are not dealing with a child. Issue still UNRESOLVED as of 2/11/25.

Boost was a good company at one point but over the years they have really fallen off. They don't carter to their existing customers anymore only to new customers. They don't offer lower plans or offer customer hardship assistance. You hardly ever get anyone located in the U.S and so you are treated very poorly with customer service. They have a new customer incentive for $25 forever phone plan but the existing customer can't even get that option to have a $25 phone plan. Their constant verbiage to existing customers is they are not eligible and they can't accommodate lowering your phone plan! Well as of today I'm leaving Boost Mobile as a long time customer for years. I will take my phone and money to a company that values their loyal customers. Bye Boost!!

Their service is horrible and to go into the store to get a new phone, they charge to get it hooked up. I live in grand rapids Michigan and I lose calls and can't get onto Google. This is not a good company at all. The customer service department is as bad. I was on hold for about an hour and they just cut my call off. They never called back.

Boost has calls that drop in and out. I have not been able to verify my account to have a phone call with them. The chat representatives continue to end chats while I am still typing. They have started claiming I am using 15gb of data in a 5+/- hour period. They have failed to give me the offer that caused me to purchase a phone from boost.

I got a phone service from Boost Mobile in their store in May. A couple of months later I transferred another line I had with another carrier over to Boost and was told the plan I chose to add the additional line would be ($30 mo). When the following month bill came out, I was charged $42 monthly for the additional line. I transferred one line back out to the previous carrier without a problem. Here's where the problem comes in. When the carrier tried to turn my service on, I was told the phone was locked that I purchased from Boost Mobile. After going back to Boost Mobile to inquire, I was nastily told that I had to stay with Boost for a year before they can unlock the phone that I purchased there. I was never informed of this when I purchased the phone that I would have to keep their service for a year, or they would keep my phone locked that I purchased. Who in their right mind would purchase a phone that they can't use.

Boost Mobile’s customer service is the worst I’ve ever dealt with. Every time I call for help, I get transferred from one agent to another, and none of them seem to know what they’re doing. They either give vague answers, repeat the same useless troubleshooting steps, or just say there’s nothing they can do. It feels like they don’t actually care about solving my problems. I’ve spent hours on the phone with no real solution, and the live chat is just as useless. If you ever run into an issue with your service, don’t expect Boost Mobile to fix it!

Boost Mobile is the worst phone service I've ever had. Their data is never enough. If you are like me and watch a lot of videos on your phone you will quickly run out of data. Once you run out of data your phone runs slower than dial-up internet if anyone remembers that. They allow you to buy one time only data add-ons but when you run out of that you cannot purchase any more data. You are just stuck with a slow phone that will not even load a simple YouTube video. They also do not give payment extensions. I wish I would have stuck with Metro

Boost Mobile is the quickened and most affordable telecommunication asset on the market today, friendly staff available 24/7 for every technical issue having to do with Boost mobile telecommunication and internet. Payment arrangements available. Truly a friend of APG Family LLC, get deals on group pre-paid phone services for your business, LLC, or cooperation today. Thank you Boost mobile. Sincerely APGFamily.

I bought a new unlocked cell phone for a hospitalized friend who only had a landline. I wanted to give it to her functional. I paid Boost for sim card at store and chose a monthly plan. Was told the plan I chose ($25/mo) was only available online, not at Boost store. I clearly explained I was giving phone to hospitalized person who would take over payments after the first month which I paid for. Told them I did not want any recurring charges. I had to use a credit card to activate the service and pay the first month. Again I explained this was a one time only charge on my credit card. Was told no problem. 2 months later Boost charged my credit card again without my authorization. I had given the phone to intended recipient way over a month by then. She even had paid the second month of service.

I have been a Boost Mobile customer for 10+ years. Today I went into a store to upgrade my phone. I chose the phone, the rep rung me up and then he attempted to activate the new phone. He received an error message stating that the SIM card could not be recognized. He did several troubleshooting steps on his own, including a hard reset, but still kept receiving the same error message.

Natalie always is the best employee for Boost Mobile ever for any phone company. If it was up to me I would marry her one day!! Go see her ASAP. She will get you what you need and more. I walked out with a Moto Razr for the low

I ordered a upgraded phone. I have been with Boost Mobile since 2017. Never asked for a discount. Nothing. I asked for a discount. I was told, "This is America. Nothing is free." I had a "Supervisor" hang up and also a "Supervisor" send my new phone to no man's land after I gave him my address 3xs now. They say I must pay again for a new phone to be sent and credit my account. Now I have to wait 8 weeks for them to inspect a phone that never left UPS truck before I can have a refund to purchase the upgraded phone!!! There. Customer service needs help and their rules are horrible!!!

I was a Boost Mobile customer for 9 or 10 months. I lost my job due to health issues and had to be put on a government phone. I called boost and ask them if they would unlock my phone that I paid for in full. They wouldn't do it. So keep in mind if something happens due to your health your phone is screwed. They won't unlock it. You threw your money away. Verizon Straight Talk will unlock your phone due to issues in life. Just giving you something to think about.

They stole my money and refuse to refund it! I went online to start up service they said they couldn’t provide me service at that time and to call customer care. I called them immediately and was told they couldn’t provide me phone numbers at that time but to call back I said I couldn’t wait to have my phones hooked up and asked for a refund. They transferred me 3 times and I was ultimately told I would have to call back the next day to receive my refund. I called back again today and asked for my refund and was transferred 6 different times and was ultimately told to pretty much kick rocks, they were stealing my money and they weren’t providing me service then I was hung up on by a supervisor. They are crooks!

Worst service I ever experienced. Went to a local store before they close to pay my bill and the store refused to help me then called customer service several times. They was rude. I got recording of the conversation.

I had 2 lines on my account. Tried to port 1 out, it ported, but they kept the line on my account. I called them to get this corrected so I wouldn't be billed for the additional line which was no longer active. They terminated my existing line and now they will not fix it, so I've lost my phone number, which I had for 8 years. Now I have to get a new number and contact everyone I know, as well as all of my accounts associated with my old number in order to fix all of the 2 tier authentications. DO NOT DO BUSINESS WITH BOOST! YOU WILL GET WHAT YOU PAY FOR!

I have not had nothing but problems with Boost. They lock their phones and make you stay with account for years even if the service is not working in areas you work. You try to pay a bill for someone they request to send a code but you do not have phone and or give you the amount due on the account to pay. I just wanted to pay the bill. Phone don't work in wide range area in virginia. They need to be sued for aggravation they caused.

Savontera is so helpful and kind to her customer every time they come in the store. She is very polite and always smiling and greeting her customer and I love her for that and I really appreciate her a lot. She is my favorite employer that work at Boost Mobile.

I have been with this company for 10 years. Ever since they have changed over to Boost One the coverage sucks and they are just taking customers' money. They need to do something about the services or they will be losing a lot of customers.

It was one of the worst experience with customers service I had. I purchased a phone from the company and they misled me with all the information. They can't tell me where my package is at and refused to give me my tracking number for my package. They said they would send me the information through email but I never got it. They just can't tell me anything about my phone.

My mother has a cellphone, through Boost Mobile. She is in a nursing home. I am trying to make a payment on her phone but can not unless I physically have her phone in front of me. I can see verifying the account through email but this have to have a code sent to phone just to make a payment is ridiculous. There are cases of influenza at the home, so I can not get to her phone. She has dementia and needs her phone. This is ridiculous.

I had Boost Mobile for over 2 years and I moved to an area that boost doesn't get enough signal to use. I was never late on a payment and bought my phones outright but when I went to close my account and port my number it took over 4 hours. They transferred me 6 times and every time wanted to give me something to not close my account. They couldn't understand that I couldn't use their service in my area. Last non-** phone operator I was transferred to had a rooster crowing in the background. They continued to spam my phone and email now for a year and a half. Please be careful and DO NOT give these people your banking information or credit card. Very criminal company ran from somewhere outside the US.

Not happy. Their advertisements and their plans advertise unlimited data. That should include the high speed data. Why should I pay extra for more data when my plan is suppose to be unlimited. This is a rip off.

They lie about the service they provide. Their unlimited plans are 30 G of data and they slow your internet down after to where you can use it forcing you to either pay more money or get a new service with a headache.

1) Dec 2024 I tried to purchase the "free phone plan" online but I was assigned a new number although I SPECIFICALLY said I am keeping the number I have had for 20 YEARS!

I ordered the phone online and they never tell how And when it going to ship out and when it will arrive. When it comes the day I have to go work it required signature but nobody home! So they sent it back and number was tied up for the transfer. So I ordered the second phone and it can not activate because number still tie up with the first one which should be canceled but not! I got the second phone with not able to activate! This is stupidity who ever designed this stupid system! I wonder how long this business gonna last? I’m not going to stay with them for sure! Wasting my time and effort to learn how stupid they are is a big mistake for me! Never again with them! Best of luck!!!!

I've been with Boost Mobile for around 12 years for a reason... Great service, no dropped calls, extremely good coverage when traveling. I have traveled with others that had different carriers like AT&T and Verizon and they would lose coverage when I still had it. The prices are great and no surprises! Staying with them as long as all of this remains the same!

I wanted to praise Boost Mobile. I bought 2 phones from them in December and so far the company has been good. Customer service was very helpful with transferring both numbers over. The service coverage has been good so far. And I am only 2 months in. But no surprise changes.

Boost sold me a lie so I can purchase mobile service. The representative in the store told me the “iPhone was unlocked” amongst other things. I have NEVER and will never purchase an unlock phone. Some months later I attempt to switch to Verizon for their better service and better deals, given a transfer pin and told my phone was locked and I have to remain with Boost for a year before switching over. Sorry we gave you transfer pin but you have to stay with boost. I WAS PISSED OFF!!! Why would Boost have THEIR employees lie just to make a sale? How long have they been deceiving the public for their business and money? I am very upset and I feel disrespected when the manager laughed and said “sorry about that”. One of my requirements in purchasing a phone is that it comes unlocked. Why would I purchase a locked phone? I WOULD NOT RECOMMEND BOOST TO ANYONE.

When I first switched to Boost in April of 2024, the service was decent. I had left Metro by TMobile to go to Boost. Metro's speed is so much better than Boost. I was happy to have a brand new phone through Boost though so I dealt with it. It has now been about 8 months, and I can say that the service is getting slower and worse. I will have 4 bars of 5G and I cannot even open a google search window. As soon as I can I will be leaving them behind...

I started off with a 50 dollars plan. I wanted to boost my Hotspot but it's not unlimited. Thinking to increase my plan will help but it didn't!!! So I wanted my regular plan 50 dollar. Customer service said I can't change my plan when I want that. Bad customer service. I will going to a different telephone company with no contract ASAP. I'm mad as HELL. 2025 starting off horrible with company just want Money

I purchased a line with Boost on December 6, 2024 and was told that it would be activated within a few minutes and then that time kept getting longer and longer so eight hours later still no eSIM. I told boost account specialist to cancel it because I have no service at this point on my phone and have waited far too long as it was and I have to have a phone I can use obviously but they never canceled it. They were stalling for some reason so after I told them to cancel it I then activated a physical Sim that I had with a separate carrier that came line on it which I was trying to avoid because it’s much more costly than boost.

The worst service. I switched to them and customer service are really terrible and they have policy of 30 days refund. I ported out before 30 days. I asked for refund. They, "Since you ported out we cannot give you refund." Avoid them. Be aware. They are not legit.

Abysmal, and I’m honestly glad they just canceled my order so I’m not stuck with them. I’ve been using Mint Mobile and have had no problems, but I was going to change to Boost for their deal on a new phone. I signed up and made my purchase, and then got an email saying I had to call and verify a bunch of information. It was annoying, but wasn’t a deal breaker. They kept taking a very long time for any updates or communication, and after almost a week of hearing very little other than instructions on additional steps that I needed to take I finally got an email saying my account was made and my phone would ship soon. Then it was followed a few hours later by an email saying that my order had been canceled, with no information as to why.

One year ago I signed up for the Boost unlimited deal which includes a free iPhone every year. All year long I have paid toward that phone and after one year I am able to trade it for a new one. I started the process of getting a new phone. Once the new phone arrived I shipped my older iPhone 15 (undamaged) in the small package they provided that that did not provide much protection. About a month after shipping the old iPhone I received a bill of $816 dollar for the phone. They claimed the phone got damaged but will not provide any evidence or reason for the claim. I have talked to numerous people and nobody will help me resolve the issue. I have even asked for the “damaged” phone back seeing how they are making me pay for it. This is a lot of money to pay for a phone especially if I can’t keep it. I am mostly upset that the phone was sent undamaged and they are not providing damage evidence and are making me pay the full price of the phone.

I deeply regret switching from T-Mobile to Boost Mobile—it has been nothing short of a nightmare. The customer service is absolutely the worst I have ever encountered. The process of switching to an eSIM was an endless, frustrating ordeal. After hours on the phone, being transferred between the verification department and the security department, answering invasive questions, and providing sensitive personal information from my credit report, they still couldn’t resolve my issue. Instead, they told me to visit an in-store branch. Despite all this effort, I still have no service.

Do not get new service with this company. Order this service for My son for Christmas on his new phone. I bought a sim card that Boost said didn't work. They sent me a new Sim. I got the new SIM 1/2/2025. I called to activate the sim. Since they could not text me a code they ask you questions base off your credit report. But some of the questions may be about your family. They asked me a question about an aunt of mine who lives in Germany. Apparently I got the answer wrong so I was unable to be verified. I asked the CSR could I call back tomorrow she said no I can never be verified which is ridiculous.

I ordered two phone from this company. I was told they would arrive in 7 to 10 days. After 10 days I contacted them and was told the order was cancelled due to their compliance dept. They told me they don't know why but to submit another order under another email. I did what they asked and the same thing happened. When I spoke with several people they told me they couldn't tell me the reason why it was cancelled due to security reasons. This doesn't make any sense. I asked what are some possible reasons an order would be cancelled and they told me they couldn't even tell me that due to security reasons. This company is ridiculous. They seem to not want to sell any phones. I don't know why they exist.

I have been with Boost for over 5 years, and it has been one hassle after another. The most recent issue concerns their prepaid internet service. Turn out you can't pay the internet prepaid bill anywhere except in-store. Can't pay through their website and if you end up going through the actual internet provider to pay the bill, the bill for prepaid service is more than what is contracted for. You end up paying MORE money for the same service. It's a terrible system that suckers people in with promises of a set price point and then you can't get anything done. You have to pay them money just to pay the bill and you don't get a receipt or any confirmation of payment, not even an e-mail notification. Boost used to be secure and stable, dependable and reliable, NOT ANYMORE.

This is by far the worst cell phone company. I bought two cell phones and 2 service only to go back and forth with this company about phones that was returned back to this company due to not having a good feeling about this company. I have called over 23 times only to get lies told to me. I am still going back and forth with this company since November 28, 2024. We started the new year and still this company has not paid me the rest of my money owed to 314.09 and every time I call it’s something different and wait 5-7 days. I don’t know what 5-7 days if it’s over 3 weeks now

I have been with Boost Mobile for over 10 years and have 2 lines. The 2nd line phone does not charge and several notes are on the account. I let the line lapse because I could not understand whether the phone was eligible for an upgrade. So today all I wanted to do was pay the bill on the 2nd line to see if the bill could be paid. I have gone through 7 representatives from 830 am til now 934 and still not resolved. One of the representatives was a supervisor that transferred me without me knowing stated he will assist, just hold the line, let me look over the account and just transferred to someone else. Boost has horrible customer service. I would not recommend anyone to their company. I feel they care more about the money than the customers. Looking to switch to something better.

When we decided to cancel our accounts and go with another carrier in November, they conveniently "missed" that we wanted to cancel our accounts (despite the fact that my husband was on the phone for several hours with the process of switching) and then charged us for two months. When we called in January, they kept my husband on the phone for over an hour, refused to refund those two months (because they had no "proof" that we had canceled), and rather than listening and canceling, they kept trying to give us offers rather-despite the fact that we have had a different carrier for two months already.

It is feels like cheating. I checked my IMEI before I buy the plan. After I bought the plan and paid money, the phone not work. And no one cares. They ask me to go to store. The store charge $70 for help. I think too much. Then I call the number. They cut off. Cannot reach customer service at all after payment.

They refuse to allow UPS to transfer my phone to a selected destination for me to pick up since I live in a locked apartment. The supervisor refused to listen to me and told me I needed to sit outside and wait for them even though it's cold outside.

I've been a Boost Mobile customer for many years, and recently I had to take a trip to Guatemala. Before I left, I called 611 to set up my roaming service and was assured that my service would work seamlessly. However, now that I am in Guatemala, the roaming service doesn't work at all. I managed to get access to Wi-Fi and tried to troubleshoot the issue following all the provided steps, but nothing worked. I am now in a situation where I cannot use my phone services, which is incredibly frustrating as I need to stay here for three weeks. Despite being assured by the customer service representative that there would be no issues while traveling, I find myself having spent money for nothing.

Idiots working in customer service with the fake names all of them as Kris.. I can’t understand why you guys everybody calling yourself Kris?? I been transferred over the over “to different department” for the simple reason of my account issue.. All departments introduced himself as like Kris.. Wasted my time and did not refund my money back.

The service is dependable, the speeds are OK I guess since the only service I have had to compare it to recently is a government phone. My only gripe is that they charge $4 in store to pay your bill. If this catches on we're going to be paying $4 in every grocery store, convenience store, clothing outlet etc all across America just to buy something. Next month if this is the case I'm just going to drop service. I don't know if all services are doing this, but if they are then goodbye cellphone, hello wifi. Other than that, Happy New Year!

I reside in Erie County, Ohio (North Central Ohio)…. Had Verizon Wireless, but for the past year and one half Verizon phone service has been atrocious! I believe it had something to do with Verizon’s new 5g (and yes, I have iPhone 13’s which are compatible). Finally made the move to Boost about a week ago. Service has been very good, with one exception— after our initial 24 hours with Boost our phones went DEAD— couldn’t call or text on either of our phones…. But about 10 minutes later (and after shutting the phone down and turning it back on) our service returned…. Have not had a problem since, but I have no idea why both phones went dead(?)….

On December 26, 2024 at around 5pm I purchased a phone plan online. About 18 hours later I decided to cancel that phone plan. I called customer service and after 2 hours of explaining myself to about 3 people (because they kept transferring me around) their answer was that I had to have an active number before canceling my purchase. Now mind you I had a phone plan but was not given a phone number or sim card number. So I am out of my purchase amount and no phone number. And no one to help me. So be aware and stay away from Boost Mobile because their 30 day money back guarantee is a scam.

I have had nothing but problems since May 2024. Either I can't make a call, receive calls, or it's just NO network at all, emergency calls only. I've been a Boost customer since 2015, never had a problem till now. No resolution. It's frustrating.

Worst experience ever with a cell phone company. I thought Verizon had bad customer service but Boost has them beat. We placed an order online, they cancelled the order and told us to resubmit the order, we resubmitted the order and they cancelled it again. Again, they told us to resubmit it. By this time, I decided to just call and see what the problem was. The agent told us we submitted the order too much (even though they were the ones that told us to.) He proceeded to go silent for long periods of time. I kept asking what he was doing and why it was taking so long and he just kept saying it was a long process. Finally, after taking an hour of our time, they told us they couldn't process the order. The agent was rude the whole time and wouldn't keep us informed as it what he was doing.

Extremely upset with Boost. I planned to get my teen daughter a cell phone for Christmas. I saw a deal on the website, sign up with Boost and you get a deal making payments on a phone for $39 a month. I asked them the terms, etc, applied, was approved, they took my money out of my bank. (Mind you this was the only god I was able to get for her as we are not financially well).. Approval process was easy, they had me download the app, make our account, etc. the next day I get an email, the order was cancelled. I call Boost, they don't know why... They tell me try again, I try again, again they deduct the money... That night..CANCELLED AGAIN...

I left Boost because it is the worst service I have ever had. They even tried to restrict my home wifi data when I ran out on my phone. I got a new service. I turned off auto pay on Boost to just let it go. I just got billed. I'm so furious. WTH would I pay for the worst phone service in the world? I'm so mad.

First I was excited to be going to Boost, the website showed me I will be saving money from what I was paying with Verizon. Then after I make my initial order payment of $414 and the amount I would be paying a month would of only been $282 a month I received an email and it jumped to my monthly payment being $357. I called boost to cancel my order and I'm told they cannot refund me until they receive a tracking number even though I literally just placed it. I am EXTREMELY dissatisfied as their website is misleading!!!

Phone hasn't worked since it was almost brand new and Boost will not help went to boost store? Then called customer loyalty and they said nothing they can do. I have spent hours of my time trying to resolve a charging issue. Sometimes it works sometimes not. I have the insurance and they will not fix or replace the bad phone. It's now been over 8 months.

Boost was once good when the merger with Virgin Mobile. Was paying 35$ month was good on data. Then I use my phone for work, I upgraded to 50$ month 35gb. Was good on that. Past 4 months data seems to use up much fast now. Had a option to add more data if I was at peak. Now I updated best package 60$ data gone as fast as the 50$ package. No option to add more data till your next bill date. So now am with 3G 4G speed and there is no option to pay extra for more data. And have to wait 2 weeks for next billing cycle

I have been a Boost Mobile customer for years now. It was great affordable. But now service keeps cutting in & out. Spotty. $45 for a rainbow sim card & activation fee lol. I can activate the phone myself! I don't need a useless rainbow sim card that's $11 That can't be used on Iphones. Customer service agents have no idea what they're talking about. Absolutely no knowledge. You would think you work for a phone company. You would have some knowledge about the phones. NOPE. NOT AT ALL! And if you don't buy a phone from them they'll try to make money off of you. Or tell you the phone is not compatible with Boost even though you checked the IME & it says it is!

Went into the store to get teo extra line with the line I had, only was able to get one extra line due to the one of the phone I was bringing over had a lock on it so was unable to activate that line. Was told that in the store they return the fee for the 3rd line was. Anyway brought the 2nd phone, paid for all fees and activate even $60 for the monkey fee. Anyway I went to pay for the 1st line cause it was not due til the 18th. They charge me for all three lines. Remember one line could be activate so it was taken off the account in the store. Anf they recharge me the $60 for the 2nd line that was already paid for on the 12/12 say they can’t refund me cause I paid too much. No they took it off my card.

This company will give you the run around especially when it comes to finance a new phone. I tried to buy a Galaxy z fold six. They ran a credit check. The credit check said I qualify. I paid taxes on the phone. Three days later, when I'm trying to get my tracking # they said the Order was canceled and I do not qualify. All after I have paid taxes on the phone and signed a agreement. Still have not received an explanation as to why? My advice is do not do business with this company.

I had two lines with Boost. On December 2nd the last line was disconnected and on December 15th my card was charged for service. On December 17 the number was ported out to a different provider and they are refusing to refund my money. It is very clear that Boost mobile is in the business of taking money from consumers and don’t care how it looks or affects the consumers. I would never recommend their services to anyone I know or am affiliated with.

I had TING for my phone service for several years. Boost took over TING, and this month I was asked to replace my SIM card. After I did so, I lost phone service. The customer service in the Philippines was not helpful. Am switching over to Verizon and am willing to pay $10 more a month for service.

I will be leaving Boost due to them overcharging me when I paid my 60.00 bill. They charged me 20 times. That 1,380 and I have to wait 7-10 days for refund. But it took 2 seconds to take my money. They did not even try to make nothing right. Just say, "Thanks for being a loyal customer." No 2 month bill pay. No nothing. But my other bills have to be past due and incur late fees.

Want to cancel the account, but you have to call Boost Mobile to go through their lengthy cancellation process. At the end, they told me to call my bank to avoid future charge from boost mobile because they couldn't removed my credit card information from my account or turn off the auto pay.

When I first got the phone, this man's name kept showing up and years later I have received nothing but spam calls. I tried calling in recently to change my number because I was overwhelmed with the amount of spam calls coming in and I run a business. A representative from another country got on the phone and gave me a number on another state. I lost my Georgia line and he refused to help me and told me I had to wait 30 days before I could change it again. It's impacting my business and I'm very upset that Boost Mobile allows poorly trained people to handle their customers this way and causes major inconveniences in their lives because of it. Not only that people can't reach me on a number that should have been attached to my name, not someone else's.

Had trouble activating their phone. (Purchased in Vermont, traveling through Montreal) Never activated, claimed they couldn't verify it was in fact me. But they had no trouble finding me when it was time to charge for service they never provided. Cancelled service two weeks later upon return home. They claimed they could not credit the amount charged because they had assigned a number. (Although they couldn't tell me what that number was. When I cancelled service the very polite representative asked if I wanted to cancel the "recurring" monthly charge too. Use caution!

I use to love being a Boost customer but lately, they have been turning my service off early like if my bill due the 12th my service should not be turned off until the end of that day. I pay for 30 days, I should receive 30 days I'm about to switch carriers because I feel cheated out of my money and I know a company that will at least allow you to make a bridge payment.

Boost was once good. However, I left them a year ago and now I am discontinuing another family member's service with them. The phone was broken, so I am unable to get into the account that I pay for. To verify the account, it sends the broken phone a pin number that I cannot get. It will not send it to my email. I have called Boost and they ask each time for my full Social Security number over the phone and answering credit type questions to not even be able to access my account after the 2 hour phone calls. A minor's cell phone is broken and they send a passcode to it. It is ridiculous.

Boost falsely represented a good deal. I wanted to change my plan because I’m using all that data. They told me I can’t change it because the they have to make their money back from the so called deal. They are basically liars! Don’t get it the sale. You will pay for it in the long run!

I purchased an iPhone 13 during Boost Mobile’s Black Friday promotion for $99 (total $155 with taxes). The phone was never delivered and was returned to the sender without my consent, even though my address was correct. I was home all day, and my security cameras confirm UPS never attempted delivery. When I contacted customer service, I was initially assured on a recorded call that Boost Mobile would honor the promotion since the delivery issue wasn’t my fault. However, I was transferred multiple times, and the final manager, Victor from New Mexico, refused to honor the agreement, demanded an additional $600 for the same phone, and told me to file a complaint because they wouldn’t assist further.

Don’t install, buy or enter anything with this company you might it’s good at the time but you will pay for it later. I'm trying to get my phone unlocked. After 5 years later it was paid yet it’s been a two weeks and nothing. All I get is they're working on it. They don’t care. Worst service you can get. Go somewhere else. Even the worst company is better than them.

Extremely bizarre and terrible experience with Boost. I reached out to them to try to start service and take advantage of a IPhone financing offer they were advertising. After 3 separate phone calls totaling a couple of hours of my time they finally told me that I'd been approved and provided me with an order confirmation number. The agent told me my new phone would be mailed out in a couple of days.

Until recently I have had nothing but positive things to say about Boost Mobile. I enjoyed the customer service, the phone service they provided, and the ability to upgrade my phone for free each year. However, my most recent experience has left me wondering whether or not I want to continue being a Boost customer. I recently decided to upgrade to the iPhone 16 Pro Max. My troubles did not begin until my new phone was set to arrive, and I was informed that I would require someone to be home to sign for the order.

Boost changed my plan with no warning. I am a low data user. They started supplying regular phone data to my separate hotspot data. They said even a turned off hotspot uses data. After six years of perfect bill paying, they told me I was delinquent. I spoke to 4 people. But each person had a different explanation. Try to find a carrier with clear data use charges. Boost is not that carrier.

I had a chat with 2 different customer service agents about an international plan. They pointed me in the direction of the wrong plan. I went to Egypt without being able no phone service. Upon return, they refused to credit me $10. Very petty. I will be switching my service soon.

I just switched from Metro T-Mobile to Boost a week ago. It's been great service and excellent customer service. Customer service answers quickly and answers all my questions and help me get my service up and running. I wish I would have switched a long time ago. Thanks boost. I also get 30 GB of data as opposed to 10 GB I was getting before and paying twice as much.

I recently about a year ago, switched my services from Verizon to Boost. However, it was the worst decision I have ever made. Their customer service has no knowledge of anything. They order the phone, they took my money, phone still hasn’t came, expect you to track it down, which I did UPS, which is the worst shipping company you could use instead of using FedEx. They’re trying to cut money just like Boost does with it customer service however get back to the issue phone never came.

I inherited this service when Verizon sold the company to Boost, so Boost was not something I originally chose. I would probably have never chosen them, but for the most part, the actual service has been good. However, be wary of ordering a phone from them. I ordered the phone seven days ago and my credit card was debited five days ago, but I have received no communication from them at all, no order confirmation. I called, but I literally could not understand the representative AT ALL, a combination of a phone company's phones cutting in and out (how ironic), and a VERY thick accent. From what I could glean, I should have got an email when I ordered, but I did not (yes, this IT professional checked the spam folder). She confirmed they have my correct email.

I am in Panama. I activate Global Roaming before I left and the Boost Mobile office. When I got to Panama the wireless did not work. It look like T-Mobile was working but not the Boost Mobile wireless. I called tech support but they are thick as a brick because they wanted to text me a code that I could not get because wireless did not work. They seem to depend on wireless working to fix wireless problems. That is stupid.

They made my life miserable for the week I was with them. The coverage is through T-Mobile which isn’t good where we live. The plan pricing was confusing and not what I had signed up for. The eSIM process was more difficult and time consuming than it should have been. Customer service is pushy and I had to dispute the charge with my bank though they advertise a 30 day money back guarantee. They tried keeping my number and the phone was locked. Port out could only be done by phone with the pushy customer service. Treat people right and don’t act shady. Glad this is behind me.

Horrible customer service. I saw online they were offering a free year of phone service if you paid in full for the phone upfront. I was charged $400, only to afterwards be told that the free year of service didn't cover my plan and I couldn't downgrade my phone plan so it would be covered. I was then responsible for the balance each month despite being advertised a free year of service.

Terrible from start to finish. The absolute worst was that they sold my information and I was getting dozens of scam calls and texts daily. In addition, my Samsung phone had all kinds of problems: one screen on top of another screen, rapidly rotating screens (I'm not pushing or clicking anything), screen freezing, unable to turn phone off in order to restart. My plan is for only 2GB data because I don't surf or download or stream or whatever. I might occasionally use Google Maps but that's it. I have never, ever, gone over 2GB. Suddenly, I'm going over within 10 days of the billing cycle. I figured out that the phone was spontaneously opening and running apps. When I discovered it, there were 9 open, running apps. When I took the phone in and complained, the woman acted like I didn't know how to use the phone.

This company locked my paid off 4 year old phone right as I switched to Metro then told me 48 hours to unlock their mistake. They basically held my phone hostage. I have a disabled husband and minor children and they left me with no phone for days. I had to let them know I was going to file a police report for them stealing from my phone. Right after I said that they got the code for me. It's a shame that they treat a customer like that after so many years of paying them. I will never go back to this company again. I will tell everyone I know to stay away as well if I could give negative stars I would

Used to be great service BUT now I CAN'T WHEN MAKE OR RECEIVE CALLS and despite calling customer support all I get is the run around!!! Unacceptable!!! No compensation at all!!! I am locked in a payment plan with an iPhone so I feel TRAPPED!!! All I want is to get OUT OF THIS TRAP AND HAVE A PHONE I CAN ACTUALLY USE for something other than texting. God forbid I need to call 911. I CAN'T!!!! Calls drop INSTANTLY!!! Boost DOES NOT CARE!! I am not the only one. My roommate has an android. I have an iPhone and both do it!!! They NEED TO LET US OUT OF THESE CONTRACTS SO WE CAN HAVE ACCESS TO MAKE EMERGENCY CALLS AT THE VERY LEAST!!!!

This company deserves "zero stars" but that wasn't an option. The cost is high compared to others. The service was just ok at best. The phone took a week to get here. Kept dropping calls. Internet was down a lot. Their website didn't make it easy to talk interact with a live person. Their call center reps were the worst. Probably the worst part of doing business with this company.

Updated on 12/07/2024: Canceling was not as easy as expected but I finally got it done. Now I have to wait up to 10 business days for a refund. But guess what, 2 days AFTER canceling I received an email, the first communication I ever received from the support team. They had resolved my issue. Now I am not sure if that means my cancelation finally woke them up or if my cancelation has itself been canceled. I will wait to see if my money is returned and then update this review. Again, do not use Boost, their service is not worth the savings.

Do not whatever you do go with Boost. I don’t care how cheap or any special deal they have going. DO NO DO IT!!! Avoid them like the plague. Their systems are garbage. They take forever to get anything done. Their customer service staff is incompetent. Terrible service. Can’t even drive and talk on the phone without a call dropping or breaking in and out. Or when you call the other person can’t hear you. It’s garbage don’t do it! They shouldn’t even be allowed to exist as a cell phone carrier. They are liar, I had to pay off my iPhone 16 pro max to get out. Got the device from the deal saying $27.71 credit every month but found myself paying the whole thing. When I called them and request to talk back from any supervisor but never received any response. Worst service ever.

Do not whatever you do go with Boost. I don’t care how cheap or any special deal they have going. DO NO DO IT!!! Avoid them like the plague. Their systems are garbage. They take forever to get anything done. Their customer service staff is incompetent. Terrible service. Can’t even drive and talk on the phone without a call dropping or breaking in and out. Or when you call the other person can’t hear you. It’s garbage don’t do it! They shouldn’t even be allowed to exist as a cell phone carrier.

Terrible customer service. I have ordered online the new iPhone with their service. It said that I should get a tracking number within 24 hours and they will ship it within 72 hours. The order was on November 14. On November 18, I chatted with them on their website. I asked the whereabouts of my order. The agent told me that the order is still in progress, that I need 3 business days to get the tracking number, and that it will arrive by the end of tomorrow. So, I asked her if I would receive it by November 20, and she confirmed. Of course, by November 20, I did not receive anything, so I chatted on their website again. The agent repeated to me the same thing that the order is in progress. So, I asked her to cancel it. She said she cannot cancel in progress orders. I asked for a supervisor. The supervisor did not arrive after 10 minute wait.

Boost overcharged me for another extra line I do not have. I canceled account was my service would end on November 26. I changed carriers on November 15. On November 17 Boost charged me another month telling the my service would end December 26 so I have to pay for another month telling extra six weeks of service I can not use. What a bunch of crooks. They are guilty of stealing money from me. I would not trust this company or recommend to anybody.

Worst experience ever! I needed iPhone 16 Pro within one week (the timing mattered). Boost Mobile was offering a promotion to buy the phone and to get one year of free service. On their website they had a delivery timing over one week. I called to the sales department to check if earlier delivery is possible. The sales manager said that if I order it over the phone through her, I will receive it in 3-5 days. In one week, they still haven't shipped it to me. So, I decided to cancel the order and buy the phone on my own in-store. They said they are not able to cancel the order up until 10 days after the order was made. They can't explain why, just say the system does not allow to do it. I just can't believe it's happening!

Made it impossible to cancel my second line and refused to give me a refund even though it just charged today. Customer service even tried to get me to keep the second like and I had to repeatedly tell them no. Scammers.

Service suspended before I even had Service! 2 months later and can't get a refund... Wouldn't even rate the one star!! Pretty sure to scam pretty sure every person I talked to was not in affiliation with Dish Network or Boost Mobile whatsoever, can't even use the cards sent

Purchased a phone from Boost in September 2024. I was completely unaware that I was not receiving calls. We had a hurricane and had to evacuate. My family panicked because they couldn’t reach myself and my disabled husband. When we got back from the evacuation, I called Boost immediately. After 2 hours on the phone they finally fixed it on their end. Three days later, my disabled husband tried to call me and it wasn’t working again! I called Boost again on Oct 25. Spoke with Jen no last name given, assured me I would get no more bills and they were unable to fix the phone again.

Don't do it! Just walk away! They are getting as greedy as Netflix! It always starts for the people and then someone gets all star eyed for dollar signs. Go to Mint Mobile. It's 15 a month guys! Boost refuses to release my numbers til x amount of time. Sounds like a contract if you ask me.

It took over an hour with customer service to cancel my account. The customer service representative was more interested in selling me an upgrade than listening to me. It was a very unpleasant experience.

I was scammed by the Boost Mobile store in Georgetown, Kentucky. I did a in-store offer for a iPhone 11 eight months ago for $29.99 and I ported my number. And I also had to purchase a $60 plan. They put me on a plan that Had to do with Mexico. Why would I purchase that and they also put me on a family plan. Long story short I’m not allowed to change my plan which I can’t afford. I did not finance this phone. I do prepaid. I use my debit card to pay for this purchase. I have had issues with my card ever since. Today I will be filing a report with a Better Business Bureau and trying to contact boost Mobile corporate office.

The worst cell phone company that exists on Earth, the worst customer service since I went with them because they offered a good deal on an iPhone but it was the worst since I lost even the numbers that I had transferred, I only lasted 3 days with them, the worst signal that exists, the data doesn't work and the 30-day guarantee, they deceive you since they say they will return the money, they only return less than half the money you paid, I don't know how, there are still people who have service with them, I don't understand since the service is terrible everywhere.

I truly Wish that there was a Negative option!! Worst service known to US soil! The quality of their phone service reflecting their customer service care. I’ve been hung up on numerous times. I’ve called on numerous occasions the same issue and I’m always given the runaround. Still as of 102524 phone service is beyond poor quality. They’re overcharging people for bad phone service. I’ve lost money due to late text messaging client due to not be able to access the web and a reasonable speed. If at all, I truly would give Boost Mobile phone service and Customer Care a -5.

Something has gone terribly wrong over at Boost. We had a great experience for years, but over the last few months it has really changed. My brand new phone started losing connection to their network, I could not call, text, or even contact customer service. When I called a month ago, they told me they had done a network upgrade and needed me to input new codes in my phone to make it work, so they walked me through it and after over an hour, I could use my phone. Keep in mind, no warning, no notice.

It's always the case, misinformation!! Once they told me they don't have roaming in Canada although I checked before traveling but the agent was like roaming could mean roaming between States!! Now I ordered a phone and I know I won't be home to sign for receiving so I asked them if they can hold it at a UPS location the answer was “I have to do that directly with UPS”. I check with the shipping company and they let me know that Boost has restricted any changes to the shipment and they are the only one who can make any changes. So chatted with Boost again and they were only apologizing for the misinformation and for not being able to change the shipping instructions!! Very poor customer service, not knowledgeable and misleading

I've been with Boost since 2015,and they were great until the NewBoost went live. My latest episode is that the sales team which by the way is and I'm guessing not a part of the rest of any other team, called me with a new promo, that wasn't for existing customers. But sold it to me anyway under a different email (their suggestion) then created a 2nd account with all the information from the original account, just added some lines. Turned off the service to the original account which I had to pay again while I waited on Sim cards. So out of frustration I canceled the whole new order and was told that I was receiving a credit. Which they processed. Charged me again and zeroed out the credit.

WORST PROVIDER IN THE US!! I transferred my personal phone number to them in seconds, things didn't work out because their service is trash, so I immediately asked for a transfer PIN from them so I can switch back to VERIZON, they locked my phone number and never let me get my own number, SCAMMERS!

They are not military friendly like they pretend to be. They made it hard to pause service for deployment and then they are making it impossible to start service again!!! So frustrating. I will be switching phone carriers.

I bought the introductory offer of Boost Mobile for $12.50 and got the SIM card in the mail in a couple of days. I had to wait a couple of days to try to Port my number in. To my surprise the card claimed to have been activated and a number of signed but I don't know what the number is and was never given the number. Trying to call boost requires you to have your phone number and receive a text message. I was unable to log on to the website and I was unable to cancel my service because I didn't have a phone number to receive a text from and they apparently have no other type of verification process available. Fortunately I was able to get in far enough to turn off auto pay and I can just let it expire. Absolutely miserable experience with overseas call centers trying to get this handled

Poor coverage, poor customer service, and by far the worst experience with a cell carrier that I've ever had - and that includes time spent living and traveling in developing nations. Do not be fooled by the marketing and paid-for industry reviews. Save your money and time, and go with a different carrier.

I have been with Boost Mobile for over five years, and now I am very dissatisfied with the service. For two months, I have noticed that my service does not work in the morning after I charge my phone at night. The phone will have emergency calls only and the 5G has a small x in its place. I will have to restart the phone and wait a minute or two for the service to come back up. I have called customer service about the problem too many times to count and even been to the mobile store but the problem continues. I have even replaced the SIM card but the issue is still happening. Today is Oct 18, 2024, and I have not restarted the service since I took it off the charger at 8 o'clock this morning and I have no service. I will be going to the mobile store this morning so they can see for themselves what I am having a problem with. I am very tired of this issue that seems to not go away.

Even though the company makes mistakes they don’t compensate the customers. I was out of service for 12 hr, without any notice and when I claim a credit for the day, nothing was done. I’m still waiting for a callback.

Boost Mobile charges me $50 bucks a month and I'm supposed to have mobile hotspot. My hotspot hasn't worked in two months and they never fixed the issue. They suck. Going with a different phone service next month.

I decided to switch to Mint Mobile. I called them and was told that it is was a simple process. I needed my account # from Boost Mobile find out if my phone was unlocked and get a pin # to transfer my phones to Mint. I called Boost and was given my account # and told that my phone was unlocked and given a pin #, I asked if I needed a pin # for each of my phones and I was told that the pin # was good for phone ending in **. Both of my phones end in **.

I called Boost to get two lines started and a phone. I have never had an experience where I had to be transferred 5 times and they wanted to transfer me again and I just hung up. I said I want to have two lines and buy a phone and not even something simple as that I could get the correct assistance for. I would never do business with a place that cannot get it right to have business and make money. Create better processes. Very annoying. None of the calls got me to even half way through. Every call they asked my name and what I was calling for then get transferred to be asked the same thing to be transferred again. Y'all should get 0 stars

Since Boost Mobile and Boost Infinity have combined it's become a total joke. I've been a Boost Mobile customer for over 7 years with four lines on a family plan. I recently bought a $900 S24. When I swapped it over with the phone I was changing it with I called to get protection insurance on the phone and have been given the runaround ever since. They escalated it to the back office where you can't talk to anybody to put the insurance protection on the phone. I haven't got an email or anything from them. I called back again today and they said it will be done the next day. So today I told them start the return process so I can get a full refund on this phone. It seems they now have no value to long-term Boost Mobile customers. I think it's time for me to take my family plan to another company. Because Boost is turning into a giant junk.

The worst experience I've ever had. I could not even get the phone activated. Customer service refused to refund my money, and hung up on me!!!! I should have known not to purchase Boost. The reviews are already bad.

Essentially, had been with Boost a year and a half. Got called in to qualified upgrade. They kept chipping my new phone with no luck. No service with new phone. Would not replace phone with white chip. After one week I was basically told, "There's nothing more we can do." Was forced out to another carrier. Either they didn't care or just totally incompetent. The 2 reps were new in this office. Left $100 lost and no phone service.