Boost Mobile Reviews

Something has gone terribly wrong over at Boost. We had a great experience for years, but over the last few months it has really changed. My brand new phone started losing connection to their network, I could not call, text, or even contact customer service. When I called a month ago, they told me they had done a network upgrade and needed me to input new codes in my phone to make it work, so they walked me through it and after over an hour, I could use my phone. Keep in mind, no warning, no notice.

It's always the case, misinformation!! Once they told me they don't have roaming in Canada although I checked before traveling but the agent was like roaming could mean roaming between States!! Now I ordered a phone and I know I won't be home to sign for receiving so I asked them if they can hold it at a UPS location the answer was “I have to do that directly with UPS”. I check with the shipping company and they let me know that Boost has restricted any changes to the shipment and they are the only one who can make any changes. So chatted with Boost again and they were only apologizing for the misinformation and for not being able to change the shipping instructions!! Very poor customer service, not knowledgeable and misleading

I've been with Boost since 2015,and they were great until the NewBoost went live. My latest episode is that the sales team which by the way is and I'm guessing not a part of the rest of any other team, called me with a new promo, that wasn't for existing customers. But sold it to me anyway under a different email (their suggestion) then created a 2nd account with all the information from the original account, just added some lines. Turned off the service to the original account which I had to pay again while I waited on Sim cards. So out of frustration I canceled the whole new order and was told that I was receiving a credit. Which they processed. Charged me again and zeroed out the credit.

WORST PROVIDER IN THE US!! I transferred my personal phone number to them in seconds, things didn't work out because their service is trash, so I immediately asked for a transfer PIN from them so I can switch back to VERIZON, they locked my phone number and never let me get my own number, SCAMMERS!

They are not military friendly like they pretend to be. They made it hard to pause service for deployment and then they are making it impossible to start service again!!! So frustrating. I will be switching phone carriers.

I bought the introductory offer of Boost Mobile for $12.50 and got the SIM card in the mail in a couple of days. I had to wait a couple of days to try to Port my number in. To my surprise the card claimed to have been activated and a number of signed but I don't know what the number is and was never given the number. Trying to call boost requires you to have your phone number and receive a text message. I was unable to log on to the website and I was unable to cancel my service because I didn't have a phone number to receive a text from and they apparently have no other type of verification process available. Fortunately I was able to get in far enough to turn off auto pay and I can just let it expire. Absolutely miserable experience with overseas call centers trying to get this handled

Poor coverage, poor customer service, and by far the worst experience with a cell carrier that I've ever had - and that includes time spent living and traveling in developing nations. Do not be fooled by the marketing and paid-for industry reviews. Save your money and time, and go with a different carrier.

I have been with Boost Mobile for over five years, and now I am very dissatisfied with the service. For two months, I have noticed that my service does not work in the morning after I charge my phone at night. The phone will have emergency calls only and the 5G has a small x in its place. I will have to restart the phone and wait a minute or two for the service to come back up. I have called customer service about the problem too many times to count and even been to the mobile store but the problem continues. I have even replaced the SIM card but the issue is still happening. Today is Oct 18, 2024, and I have not restarted the service since I took it off the charger at 8 o'clock this morning and I have no service. I will be going to the mobile store this morning so they can see for themselves what I am having a problem with. I am very tired of this issue that seems to not go away.

Even though the company makes mistakes they don’t compensate the customers. I was out of service for 12 hr, without any notice and when I claim a credit for the day, nothing was done. I’m still waiting for a callback.

Boost Mobile charges me $50 bucks a month and I'm supposed to have mobile hotspot. My hotspot hasn't worked in two months and they never fixed the issue. They suck. Going with a different phone service next month.

I decided to switch to Mint Mobile. I called them and was told that it is was a simple process. I needed my account # from Boost Mobile find out if my phone was unlocked and get a pin # to transfer my phones to Mint. I called Boost and was given my account # and told that my phone was unlocked and given a pin #, I asked if I needed a pin # for each of my phones and I was told that the pin # was good for phone ending in **. Both of my phones end in **.

I called Boost to get two lines started and a phone. I have never had an experience where I had to be transferred 5 times and they wanted to transfer me again and I just hung up. I said I want to have two lines and buy a phone and not even something simple as that I could get the correct assistance for. I would never do business with a place that cannot get it right to have business and make money. Create better processes. Very annoying. None of the calls got me to even half way through. Every call they asked my name and what I was calling for then get transferred to be asked the same thing to be transferred again. Y'all should get 0 stars

Since Boost Mobile and Boost Infinity have combined it's become a total joke. I've been a Boost Mobile customer for over 7 years with four lines on a family plan. I recently bought a $900 S24. When I swapped it over with the phone I was changing it with I called to get protection insurance on the phone and have been given the runaround ever since. They escalated it to the back office where you can't talk to anybody to put the insurance protection on the phone. I haven't got an email or anything from them. I called back again today and they said it will be done the next day. So today I told them start the return process so I can get a full refund on this phone. It seems they now have no value to long-term Boost Mobile customers. I think it's time for me to take my family plan to another company. Because Boost is turning into a giant junk.

The worst experience I've ever had. I could not even get the phone activated. Customer service refused to refund my money, and hung up on me!!!! I should have known not to purchase Boost. The reviews are already bad.

Essentially, had been with Boost a year and a half. Got called in to qualified upgrade. They kept chipping my new phone with no luck. No service with new phone. Would not replace phone with white chip. After one week I was basically told, "There's nothing more we can do." Was forced out to another carrier. Either they didn't care or just totally incompetent. The 2 reps were new in this office. Left $100 lost and no phone service.

This cellular carrier is horrible. Dropped calls constantly, can't receive calls in a moving vehicle, texts show as sent on my end, but were not received by the recipient. This carrier was an enormous disappointment in all regards. I cannot get onto a new carrier fast enough. They deserve 0 stars.

Worst phone company I have ever dealt with, big mistake! Website said my phone was compatible. They sent me 4 SIM cards. None worked. Always had excuse. Won't refund my money. Could never use. They are crooked and dishonest. Stay far far away!!!?

I've had Boost for a few years now and the customer service has gotten progressively worse. It's to the point now where I'm switching to another provider. Cheap prices come with cheap service. It took some time but I've learned my lesson.

Called to set up a plan and get a SIM card delivered on 9/22/2024, they said 3-5 business days. Email said and receptionist said I'd get an email with updated tracking information in 24 hrs. NEVER RECEIVED TRACKING INFORMATION EMAIL. No SIM delivered. Called on 9/30 receptionist said they were having issues delivering SIM cards for a few days, she would submit another order and to activate whichever SIM card delivered first. Called A THIRD TIME 10/4 because again I received no tracking information.

Boost Mobile deserves no stars, by far the worst company I have ever dealt with, from the time of receiving one till I cancelled. I lost a number I had for 10 years because they didn't want to lose me as a customer.. Which I was only a customer for less than 30 days. I will never recommend them to anyone.

Worst paying service, easy for hackers to hack info, I would not recommend. Not reliable, echoing service, personal information exposed by employee, not worth the money of $80 monthly for 2 lines. Stalking.

I just got off the phone with Boost trying to get an upgrade. I have been when them for decades ALWAYS pay my bill on time. and they did a credit check for me to finance a phone through them. A loyal customer I of course got denied so I am still stuck with this iPhone 7 that I got from Boost decades ago. Just shows me how much they DON'T appreciate the loyal customers.

Ever since dish network purchased Boost it has become terrible. In the past, Boost had offered me and my family upgrades for phones for little or no cost. This year I received not one, but two emails offering me a new Samsung Galaxy A25 5g for $25 on an in store purchase. I thought it was a great deal. I went to the boost store in our town and asked for the deal. First I was hit with the $35 activation charge. I still thought it was a decent deal so I agreed. Then I was told that I was not eligible for this deal and that the phone is now $299. Nowhere in the email does it say $299. I agreed to the extra $35 as it was part of the fees the email mentioned, but now $299 + $35 activation? The lady at the store said that she could switch my plan to an unlimited plan for $60 a month and get my new phone, later on if I wanted my old plan I could just switch back. I foolishly agreed. I was told to wait a few days. I waited.

I used to love this service but when I got suckered into getting a new phone because it needed to be"5G" though my area doesn't even cover 5G so that's where the problems started. I do not like the camera on it, the pictures are always blurry. My phone freezes constantly and I never had that issue with any other phone I have had through Boost. Now I am also paying double for "extra space" which I feel should be automatically with a new phone any way. So you basically doubled my bill for crappier service so I will be dropping you and going elsewhere. Maybe once you see how unhappy all of your customers are, you will go back to the old way of doing things or you'll risk losing a lot of customers.

Poor quality, poor service. They try to force people to stay with the company when you want to change to another provider. Having a hard time porting my phone number. Don't recommend Boost Mobile to anybody, it is a big pain in the butt. Planning on contacting the Better Business Bureau.

I just paid my phone bill on Monday. That Tuesday they had an outage, cool. I got back to the Boost store and they said it was fixed some customers were still experiencing problems, cool. Mind you, my phone wasn’t not working without Wi-Fi. My calls dropped, text messages came in late, my internet didn’t work unless I was home on Wi-Fi (I always turn my data off when I’m home.)

I've not a good experience through the week I'm with Boost Mobile. They were very quick to get my account set and transfer my existing number, I've been promised the coverage off my area is perfect. So, guess why I'm writing this review?..) I was barely getting two bars. And today I decided to switch to att. I'm still staying on hold with customer service - almost 40 min.

Been a customer for 10 yrs, if you count the outages and mess up on "their" end it's only been 2 yrs. Like right now their end says I disconnected but I never did and they can't figure it out. Hahahaaa. They put me in auto pay and I didn't know so I paid it twice. Boost enters a ticket and I hear, "Oh you won't have to pay a bill next month." Ummm yeah. You already have my money.... If I had more options I wouldn't even be with them. They treat their customers like crap. After the new customer fog clears you're mostly just disappointed with the whole experience. You won't receive texts or calls and you still have to pay. Can't send a text or make a call. You still pay. Boost is all about how they can charge you the most for the bare minimum.

The coverage was fine, but when it came time to switch providers (I got a better deal thru my internet provider) they refused to let my account go so I could switch over easily. I was told the process would be an easy transfer but Boost mobile dragged it out for two whole days. When I put in the new SIM card, they locked my phone so I couldn't access any features. When I called to get it unlocked, they told me it would take 24-72 hours. Thankfully it only took 12, but then I still couldn't switch to my new provider because Boost simply refused to respond to the request.

For a year of dealing with Boost Mobile, I enjoyed the service. After ordering the IPhone 16 pro max, as part of my contractual agreement, my order was placed and approved. A few days later, I was contacted by “Boost Mobile” (BM) and asked outrageous questions that have nothing to do with my order. Questions BM agents told me they never ask (ex. What type of house do I rent, one floor or two, etc.). These calls went on for 3 days. When I called 611 (a legit way to get through to your carrier), I was put through to BM. I was sent various emails regarding my order, and told that it was being processed, as well as agents telling me the order was being processed and the money being taken out.

Upgraded phone by paying an online promotion pay for phone upfront get a year free service. WELL THAT’S A BOLD FACE LIE! $1300 only to go from 87 a month to 77 a month. PLEASE MAKE IT MAKE SENSE. FALSE ADVERTISEMENT. Aren’t there laws on that. How do customers protect ourselves and money we work so hard for for only these companies not to have rules in place to protect us consumers.

I have an email for phone promotion from Boost Mobile on Samsung Galaxy for $15 or $25 and the promotion for my number only. I have been thru 7 stores in my town and none of them award or accepted the promotion.

If you ever want to leave Boost you might lose your phone number. I got a porting number, but they never released my phone number that I had for years. Two weeks later my son left and they did the same thing to him, so getting a porting number from them did not mean they would release the number to the new carrier. Be careful.

I purchased a Galaxy A15 from an authorized Boost Mobile Dealer on May 31, 2024. My phone was stolen at the end of August and the culprit got into my account changing my personal information. Called Boost and was told they couldn't help recover my account and number because I couldn't verify the updated profile information. The agent I spoke with on the phone told me she couldn't assist unless I gave them the correct information which I didn't know because my account was hijacked. I explained to them my phone was stolen/hijacked, they referred me to a store. I went to the store where I purchased my phone, spoke to the man who sold/activated my phone, and showed him my statement ID. He referred me back to the customer service. Who again referred me back again.

I received a phone, an Apple iPhone 15 pro Max from Boost Mobile after ordering it online. It was very important to Port my number over to this new phone. I received the phone on a Monday and was unable to get the esim to connect with the phone. That same day that I received the phone I had to speak with five customer service Representatives including supervisors and the advanced technological team and they all sent or tried to send a Sim information to the phone. Nothing was ever received so I was told by one representative to wait 2 hours and then it would work and after 3 hours I called back and I was told, "Well you need to wait up to 6 hours." Then I called back an hour after that because I needed the phone immediately and I got a supervisor finally and the supervisor said, "Well we've already issued too many esims and it's bogged down the system so you'll have to wait overnight and it should work fine the next day."

Boost Mobile are scammers. I bought Galaxy A15 over the phone and they canceled the order. The phone was returned back to them via UPS. My phone bill was due a few days later and it was taken off my card $58 on 9-5-2024. The money for the phone I never got was deposited back to my card six days later. They terminated my service sending a email saying that I didn’t pay my bill but it shows on my card it was paid. I called them and they replied I cost them money by getting my refund for the galaxy so they terminated my service because of it which makes no sense. They stole my money and refused to cut back on my service or refund me my $58. They are crooks, liars and thieves.

I have been with Boost since 2022, and I recently decided to switch carriers because I wanted a more reliable and faster service with a lower cost. Well, my account was setup for autodrafts on September 6th which is when my bill was due. I was due a refund because I canceled my account with them on the 6th of September. Upon asking for my refund, I was told by customer service that I don't get one because my account is no longer active. What does that have to do with anything? My service wasn't on for an entire month, so I am due a prorated refund! Even if they deduct one day, I am still due a refund. They are saying it's their policy not to issue it once the account is no longer active. Thieves! That doesn't make sense! Don't use Boost and if you do, be aware that they will keep your money if you decide to go to another carrier even when a refund is due!

The service is horrible, the phones act up within a couple of months of purchase but charge all this money for a phone then the Internet goes out for hours at a time, doesn't work at all, I'm about done with Boost.

I added my son to my plan at the end of the month, 6 days before my next billing cycle. It was half off the first month of the $25 plan. So, I paid 13.80. SIX DAYS later, I get charged the full price for my plan, and the full price for my son's plan (activated 6 days ago). Argued with the representative for 20 mins until she basically just said, "Yes, you paid 13.80 for 6 days of service and now you're paying the full $25 + tax for the next month". I've never felt more swindled. DO NOT BUY FROM BOOST.

Boost Mobile sent me an SIM card so I could return to their Network for $12.50 for the first month $25 a month after that. They activated my phone the day they sent it out so even though I didn't have the SIM card yet I was still using the month of course and then when I received it put it in the phone and it didn't work I proceeded to call from a friend's phone to boost mobile and they told me that they sent me the wrong SIM card but I'd have to buy another one. I told him I knew better. My phone was unlocked. It can run any network. I bought it from them. It's compatible but yes they could send me a T-Mobile SIM card not AT&T. They said I'd have to buy one after arguing with him.

Been a loyal customer of Boost since 2017. Always paid my bill on time or early. I just recently purchased a new phone from Boost and somehow it was sent to my old address. I updated my address when we moved a year ago and haven't had any issues. I made my purchase through customer support and was asked to confirm my address twice, both times it was my current address that was confirmed. I didn't realize this until the day of delivery. I was anxiously waiting and when looking at the tracking information I saw where my old address was where it was going.

"I was a Boost Mobile customer from 2020 to 2023, and my experience was extremely stressful. Boost Mobile allowed a hacker to switch my service from my LG Stylo 6 Android to an iPhone 12 Max Pro without my consent, giving the hacker access to my personal information and draining my bank account. When I reached out to resolve this, I was met with unprofessional and dismissive representatives who either laughed, disconnected my calls, or refused to escalate my concerns. Despite numerous attempts to get help, they offered no resolution or compensation. This stripped away all trust I had in the company and made them seem complicit in the scam. I do not recommend Boost Mobile to anyone." I originally forgot to leave a review because of the stressful nature of the experience. But today I received a promotional email from this company asking me to return to them and it triggered me and reminded me of the awful experience.

As a previous Boost Infinite customer, my experience with the service has taken a sharp downturn since the merger. What was once a dependable and smooth service has become completely unreliable. The signal strength is weak, calls drop frequently, and data speeds are sluggish—it's as if I'm paying for nothing. It’s incredibly frustrating to deal with constant connectivity issues in areas where I never had problems before. I don’t care what the cost is at this point; I’ll be canceling my service. The level of service Boost Mobile provides now is absolutely insane, and I refuse to continue with a provider that can’t maintain basic functionality. They’ve lost me as a customer for good.

My wife has been with Boost for more than a year. The service has been fine in the US and we haven't had to contact customer service. The portal is basic, similar to other prepaid vendors. The international pack we bought did not work in Canada and they refused to refund it as they did not have such a capability. Also, it does not include data, which I had missed.

30 days risk free? No. Ordered phone with prepaid plan. Service was horrible. Coverage map showed excellent 5g. I've wasted 5 hours porting # over to next carrier, return phone, and trying to close account. They will not refund me anything because I ported # over instead of giving # up I've had for 25+ years. Worst cell experience and customer service I've ever had.

I had terrible service inside of a Boost Mobile store. Sale representative charged me for a prepaid data plan and was unsuccessful at porting my number. Charged me $81 and told me to have a nice day.

Everyone at Boost Mobile is completely incompetent! Do not waste your money! Just call them, don't take my word for it! The customer service reps sound and talk like they are 5 years old and don't know what to do! This company takes your money and then doesn't even email you an order confirmation! I got nothing but an email with a temporary saying to set up my online account immediately. So I try to do that, and it invalid user! So I call and the 5 year old in the Philippines that answered had no clue what to do! He said "Um, uh, I think maybe we have system issue. I sorry." And he couldn't help me!

Worst ever! Subpar signal. Customer service non existent! I used them for a month. I got charged for 2 months. I canceled it one day before my 1st month expired. When I called them, they admitted I did that but they also admitted they charged me for the month ahead without having service with them. When I asked for refund, they said flat out NO but to rest assure I will not get charged a third month. I had to call my credit card, reported the fraud charge to them. I ended up canceling my credit card and get a new number in order NOT to get charged again. Scam, Scam, Scam!!!!

I purchased a phone for my husband from Boostmobile.com about a year ago. It was working fine till 9 am. I called and spent a total of 6 hours today with 10 different agents. One agent told me to turn off my phone for 2 hours then my phone should be fixed. The other agent told me to turn off my phone for 20 min. then it should be fixed. Well, my phone is still not working. I told them I wanted to cancel the plan and just refund my money. They told me they can't do that.

BOOST INTEGRITY SUPPORT (Eddie) lies! Boost is punishing me for not signing a agreement for a phone I never signed for because of their stupid employee Tiwary K. He put something in the system that stops me from proving my identity because I asked for my money back so I can't finance any more phones through them. Are you kidding me, how dare you Boost Mobile?

So I was in the market for a new cell phone. I have to have a phone to log in to my remote job and my phone is currently on the fritz. First I went to two different local locations where when I went into the store nobody spoken English and was unable to provide service to me. So I opted to order online. I place my order it took 3 days to get an order confirmation. The following day after the confirmation came through I got an email saying that my order was being shipped. When I check the tracking 3 days later it hasn't even left their facility and nobody at their customer service center can tell me why.

I have paid for Boost's protect with Apple tier 2 service and when I attempted to put in a claim with their insurance company it was denied for the phone not having insurance but I have been paying for the insurance and it is listed on my dashboard. They are refusing to accept the claim for non insurance when I have clearly paid for the insurance since I got the phone. When asked why the phone is showing not insured no one can tell me.

Probably the worst customer service I have ever received. They double charged me for data they never gave me. And told me pretty much “too bad” there was nothing they could do. This was after 3 phone calls lasting 20-30 min each. Terrible service. I kept trying to give them another chance. They do not care.

Unlocking a phone purchased from Boost is darn near impossible. They finally did unlock my 4G Samsung, but it still shows the Boost logo on boot up, (the sim is Mint.). My 5G Motorola is supposedly eligible for unlocking but no luck in over a year. The stores are no help (tried three.)

I bought a phone. It's supposed to cone with a sim card. They failed to include it. Over the past month they claimed to fill out the order and hit send so I can register my new phone I bought from them. Sim card has not once arrived despite 12 reps placing the order separately. Come to find out upon speaking with a manager. They never put the order in. Despite being current and paying for my phone outright and them intentionally failing to complete the order as you can't use a phone without a sim. They actually froze my account since I had no choice but report the transaction to the bank as an incomplete order since without a sim it's just a brick basically. So in short they kept my money for an incomplete order and froze my account so I cannot even make calls. My bill isn't even due until 9/2.

My wife ordered two phones from Boost Mobile online. They took our payment and said everything was good to go.. and then she received a email saying her order. She called them back. They said everything was fine and the phones will be shipped. The next day the next she received the email saying that the phones were shipped but then UPS sent her email saying that the sender had requested the phones to be returned back to them so she called boost again and they didn’t give her no explanation on why they requested the phone to be returned to them?

BEWARE! Boost Mobile stole $325 from me. I purchased a phone but it was not compatible with the medical device we use. I contacted Boost and was instructed to return the phone for a full refund. I returned the phone the same day it arrived. It was received and signed for by a Boost employee on 4/21/2024. For 2 more months, Boost refused to refund my money because the warehouse was still "checking" the phone. After 60 days, I was informed that they can't refund the money for the phone because the purchase was made more than 60 days prior, (You see where this is going) As a compromise, a supervisor agreed to put some credit on my account to at least use the money to pre-pay my monthly service. That worked okay for 2 months. Now they are refusing to honor that agreement as well. They have my money, the phone, all the power, and I am out of luck.

Horrible customer service. Lousy Internet/data service and coverage in the EXTREME. I have to hotspot my work phone just to get service in more than half my living and work area. Would not recommend, and I am moving to another provider.

I went online and got approved (or so I thought) for service and two phones which I purchased and ordered. Did this early Wed, the following week on Tuesday the phones were to be delivered. Only I look at UPS and it says return to sender. I call Boost Mobile for them to tell me I wasn't approved after all and that why phones are returned. Mind you I never received an email text or call regarding this situation not to mention I spoke with at least six people of the course of this time frame to which no one stated there was an issue. So now we have no phones and it takes ten days to get my money back?!?! Every time I call I'm on hold for no less than 20-30 min. It's insane. I will never ever try and do business or refer them to anyone. I even visited a boost mobile store and they are only there for payments, couldn't place an order and they had no phones and either location. This is very much so an inconvenience from every angle

Switched a few months ago from Verizon, I got the 60 dollar plan where you get the newest iPhone every year. Service is pretty decent except for making calls, I am ALWAYS dropping calls. Data and texts are good, weird. Metal roof, service is non existent. For the price though, not bad.

Worst freaking place to get a phone. Never go here you guys. All their customer service does is hung up on you and act like they drop a call when they don't want to help. Three times today they hung up on me. That's how you treat your customers. These people are horrible and wouldn't recommend them to no one. Go to mint mobile you guys. Way better experience. After my phone is paid off guarantee you I'm not staying here.

Cheap, but the service is terrible, the Internet is constantly disappearing, it is not possible to work, switched to another operator, the difference is big. I don't recommend it to those who use the Internet in their work. I called and wrote in support, they can't do anything.

This company is the worst. Stay clear of them. Customer service is terrible. Never know anything going on and lie to you to try and get your money. My wife was approved for service but the day before we were supposed to get the phones they canceled the order saying she wasn’t approved. Company is a joke.

Do NOT try to order a phone from them online. I have tried twice over the years, for my last phone the order kept being cancelled 30 minutes after it was placed. This happened about 5 times before I gave up and went to the store and had to drive 2 hours because that was the only place in the state that had that phone. This time, 2 years later, trying to order the new galaxy, after not receiving a confirmation email for my order, I got an email the next day to contact their customer service or my order would be cancelled. I did. They said that even though the address is the one listed on my account, and on my cards, they couldn't ship it there. I said okay then just cancel.

Boost Mobile is the worst. Phone no longer cellphone. It's a wifi phone. It uses up all my wifi data. Switch to mobile data the service sucks even more! I hate my phone so much! Unreliable making or receiving calls.

On 4/22/24 I paid $300 for 12 months of cellular service from Boost Mobile ($25 per month). On 7/4/24 I lost my phone. I immediately ordered a new phone, which arrived and was activated on the Boost network on 7/6/24. Since then I have not received "short code" SMS messages. Short codes are used by numerous web sites for two-factor authentication. Banks, Amazon, PayPal, Ebay, Samsung, Google, and many other web sites text a five- or six-digit numeric code to your phone when you attempt to log in if two-factor authentication is enabled in your account settings.

Boost service simply doesn't work. 50/50 weather you can call. But all those around you pay same for a real carrier, they have no problem. I find it hard believe service and customer service could be sooo bad. Really people.

I switched carriers on the 10th of July, they took my payment on the 8th. I asked about my refund, how can it be justified that I'll only get $16 back from $54, they sucker you in then they slide in the $4 to cover them taking your money, also you're stuck with their phones 'cause no other company wants them. My advice. Don't waste your money on Boost Mobile.

Don't buy Boost Mobile cell phone service. The worse cell phone company in U.S. You will be disappointed. The worse customer service, they lie and sell you extras that doesn't work. I regreted buying their service. I only used their service for one week and I canceled because their service don't work as described. Liars.

We were going to buy a cell phone and add a line to an existing account. The website had us purchase a SIM card first. After we were allowed to continue it was stated it was for bringing a phone with you. We decided to just visit a Boost store instead. They charged my account for an additional line for the Sim card the made us get that was not needed. They canceled the additional line but refuse to refund the money. They pocketed the money and provided nothing for it. Was very rude, refused to put it in writing why they kept it, or provide proof of where they had authorization to pull that money from my bank account, told me they don't do refunds or credits, and admit they got money for a service they never provided and hung up on me. Do not use this provider, they stated more than once they are a prepaid cell phone provider and therefore do not do refunds.

1) Their customer service reps constantly interrupt you when you trying to explain the issue you're having. 2) When you verbally request a call back (for a supervisor) while on the phone trying to resolve an issue, you never get one. 3) When you do call back and ask the representative to read back the notes the last agent When you called in, there are no notes, or some combo of half haphazard notes, and my favorite, the representative completely ignores you by answering with a topic that has nothing to do with your issue. 4) Then 1 issue quickly combines to be 4 or more. 5) Always a bad connection on the Customer’s end, because, who really knows. And last, BUT certainly not least, the attitude displayed by reps (good number would be about 99%) and all the Supervisors, a genuine APATHETIC attitude towards the customer. Been dealing with this for about 5 years now.

Boost drew unauthorized payments for seven months and refused any refund. I made a one time payment for a foster child. Her phone broke a few weeks later and her father gave her another phone with a different provider. Boost continued drawing payments they had no authority to do.

We had a Boost account for a flip phone we purchased that was linked to Boost Mobile. They claimed they were unable to transfer our previous number, assigned a new one and then kept our old number on the account. It was impossible to switch it in their system. The new number functioned but was never corrected in the system so they had no record of it when we tried to cancel our service. Customer service is horrendous. Hours on hold, no email addresses. Chat option is AI. From set up to cancellation the whole experience was awful.

We were really excited to get a year's worth of coverage from Boost. We moved abroad and needed a place to "park" our phone number. Google voice was not an option. We were really pleased to have a carrier for so little money when we came home intermittently. The service was fine anyplace we needed to be. We would buy extra data (only one gig was included each month, but for $100/year we were fine with buying what we needed when in the USA).

My issue with this service is after the MIGRATION, I don't get full value of what was paid for the month and unfortunately unable to opt into another plan! Pros is online account is accessible; Cons are how the data is pro-rated. You shouldn't put a capacity limit on unlimited plus plan, or you would've gotten 4½/5 stars... I'm stuck on monthly plan until website feature is available.. Some SERIOUS ADJUSTMENTS need to be made...

Had service for 2 months after buying direct to get 15 gb plan. When buying told them I wanted only AT&T not Tmobile, due to not the best in my area. Had for about 3 weeks. Drive 6 miles to other town to work and phone had no service. Next day same thing happened. Called Boost and went thru whole deal of service then tech support. Happened again. Called. This is when found out I was on Tmobile not AT&T. Now 2 months, a number of calls they send me a new sim card. Received new card. Did not work. Was told to go to store and they could activate it.

Boost Infinite is Terrible and ridiculous Company. They concord my number for three weeks and lost my number that I had for 20 years for three weeks. They were keep telling me nothing but wait. Every time I call, they told me they’re working on it and wait for three weeks. Whatever you do, don’t ever join Boost Infinite.

I have been with Boost for 13 years. I was terribly beaten by an ex. He took all my money, my purse and a gun. I couldn't pay my bill, asked for a 12-hour extension for my safety. They just said, "No, can't help."

I had been a Boost mobile customer before and had always been Satisfied with their services. I switched back to Boost less than a year ago for their free phone promotion because my phone had broke and I needed a new phone. They advertised $50 a month with unlimited everything. I then had to purchase additional memory monthly from Google 1. The phone will NEVER give my correct location when searching or shopping. I live in south Mississippi and it always puts me in Idaho or California. I will change the address and it will put me right back in Idaho or California.

Horrible support customer service. Without permission they added a random debit/credit card to my account and also placed me on auto pay. This is why I'm changing services. I do not trust this app support at all. Lost my business. Edited** 2 years after being a loyal customer, this service consistently suspended my account monthly for 2 years, yes I have history payment proof. I don't recommend this service even to someone in need of a phone because they will double charge you, no report in.

I signed up with Boost Mobile and was told my phone was compatible with their service and I received my sim card and called to get it activated and then I was told it wasn't compatible and that I would have to a phone from them so I couldn't afford one of their phones and then I called about a refund. They said that I couldn't get it because it had been over 10 days but I received the SIM card on Monday June 17th and called about the refund the 24th and they said that it had been over 10 days and I couldn't get a refund .. Wouldn't recommend Boost mobile to anyone.

I purchased a flip phone directly from Boost Mobile online for a disabled family member. I could not get the Phone to work even after 3 hours of my time with their IT people And two trips to the local store. Local store wanted to charge me $35 to set up phone. I returned the phone to Boost, but they would not pay for return shipping. Need to say I will never be a boost mobile customer.

Do not use Boost because they use unlawful practices. Boost should be shut down as a company. Once you're a customer they refuse to unlock your phone so you can use another carrier. They keep the phone locked unlawfully!!! Even though no one signs a contract of their services they will tell you that it's their policy to never unlock a phone. Boost does not get the customer to sign any documentation but yet punishes the customer by not unlocking the phones. Also their phones will purposely break so you have to upgrade. You will never be allowed to talk to any in Corporate because they don't take phone calls. Boost steals phones and customers money. Legal Crooks!!!

If you ever add on anything extra and need to remove it, do not go off the word of the customer service rep. CHECK YOUR BILL! They will not refund you even if you told them the date and time you called in and had someone confirm the charges were taken off. VERY POOR CUSTOMER SERVICE!!!

I started out as a Virgin Mobile customer in 2013, which was bought out by Boost Mobile and automatically switched over. I have never had a problem with my service and it is very inexpensive. With that being said, my Iphone 7 plus was cracked and I needed an upgrade. I was offered a discount through Boost and purchased my Iphone 12 outright for a great price. I followed the instructions, using my existing Sim card, and have had service with them for the past year that I've had this phone. They have taken my money every month, and I've had no issues. Now, I just moved and my internet provider offered me a year of free service, which would then be cheaper than what I'm paying now after the year is up. So of course I said yes! I called Boost to have the phone unlocked, which was fully paid off from the start and has been on their service for a year, which is their policy, and now there's an issue.

I have been with Boost for several years, no problems, good service, good customer service. Boost is great. Great price. Have not had any service interruptions and always referring to friends and family. Keep up the good work boost!¡

I've been doing okay with Boost but I think that each time I speak with a customer service representative, changes occur on my account. Last time I called, regarding issues with paying my bill via the Boost 1 app, I noticed shortly after that the spin the wheel feature was no longer present in the Boost 1 app. Called about it a few days later and the representative said that they were working to repair and the following day I called I about it, I was informed that it would be restored in a few hours and then finally the following day, I was told that the feature is no longer available and that it's not only on my phone. I'll be saving less on my bill now needless to say.

I have been using the BoostOne App each month to get a discount on my bill. Every month there is another issue. Now that I have earned ONLY FIVE DOLLARS, they cut you off from making any more credits and you get cheated out of any further credits. Boost has been a total disaster and there are too many issues to point out here in one writing. Save yourself the frustration - avoid BOOST MOBILE - horrible experience!!

Yes I came into Boost Mobile store because I lost my phone and I was helped by the lady working named Bree. I was very satisfied with what I got and how quick I got it. Great customer service. Very satisfied customer. Thank you boost Mobile Ontario.

My 80 year mother called Boost for a service plan with her Jitterbug flip phone. She does not use internet, nor have an email. The salesperson sold her the $25 plan with internet. They sent her two separate SIM cards and neither worked for her. I get in involved and the salesperson did not mention her cell was not compatible to her, so she was never able to use the line the entire time (no service). But Boost would not refund her since she opened the account, never deactivated the line and it was over 30 days. That's the thanks she gets for being a long time Dish Network customer.

I switched over to Boost Mobile from Tracfone, the difference is night and day I haven't had bad service yet (maybe just the area I'm in). But before getting boost a lot of the bad reviews were about the service quality and I just haven't had that issue. Also they gave me 30gb of data which is more than enough data for me...I still had 20 gb after the month was over. And then finally the price is AMAZING.

I had my phone stolen and reported it on May 2nd....Finally bought a new one Friday night 'cause of the holiday. I wanted to keep track of family. Went out and bought the only phone that was available at Walmart that night. Not happy about it. Didn't like the phone. Didn't want to spend the money on the phone but I bought it and get home. Does not work. Contact the company on Saturday and after being disconnected, wrongly transferred or hung up on total of nine different times I finally get to a supervisor who tells me that he's sorry but the SIM card has been deactivated and my phone was never actually reported as stolen. The computer missed something. He sees where I had the conversation on the second but nobody did anything with it and informs me it's going to be approximately 3 to 5 days before my son gets here and I reminded him about the holiday and he explained to me it'll be 5 to 7 days.

The customer service always tried to get me to reset my phone (Boost Celero 5g safe by Wingtech) and the voicemail app has cause severe issues on the phone since the auto upgrade. Wingtech was able to uninstall the mobile installer, and shipped back my phone, but I can't receive voicemail until boost uninstalls their app. They won't do that.

Terrible service. Couldn't get it connected to Boost infinite. Mobile called several times the service is garbage. A charge extra for the time. I'm videos and stuff and I don't recommend us to anybody. Just take a look at their other reviews and send a toilet. This service is garbage.

If or should I say when you leave them for another carrier don't bother trying to port your number over. When I called to get the first time after being on hold for what seemed like an eternity I conveniently got cut off halfway through the person giving me the pin. I called back and once again after being on hold for awhile this person asked me a series of ridiculous questions that they said I needed to answer before they can give me the pin. I have better things to do with my time. Boost you need to boost your customer service to a new level.

Boost Mobile is the worst, weak to no signal. Their network sucks and they sucker you in to keeping them for a year because even though you buy a phone outright with them they lock your phone for a year, told Me "there's no tower for your phone" but expect me to pay them every month for service???? No thank you, taking my money and business elsewhere

I have been with Boost for a year on their 3 month plan.. Worst customer experience I have ever had. I need to keep continual coverage for my job in the medical field. Every billing cycle, and I always pay ahead, they short me on my data, and interrupt my access to emails, etc. I mostly use wifi at work or home. There are times when I don't have access, and have to rely on my personal phone service. I am lied to about why the interruption every single time.... It's ridiculous.

The person behind the counter is likely related to the owner. To someone I know and to me, this person was very rude, condescending, unprofessional and belligerent. He only wants to help you if you want to buy a phone and the most expensive service plan.

Boost Mobile is absolutely the worst run company on the market. When you've finally had enough of the weak signal, messages that come in an hour after someone sends it and you try to change companies, they make it impossible to port your number. This doesn't just happen occasionally, it's like company policy. Anyone who would like to join a class action that's had this experience, contact me, I'm so done with Boost's business practices.

In order to port out, you have to call to request a Port Out Pin. I called twice, waited online for 10 minutes and got hung up twice after telling them I needed a Port Out Pin after giving them my current phone number and security pin. The third time, the lady tried to sell me better deals, on and on. After spending 10 minutes on the phone, she gave up and gave me the pin. I thought the Comcast cable days were over, but I was wrong. They purposely made porting out extremely difficult which may be against FCC's rule. BTW, all three CSRs talked with very heavy accent which were very hard to understand. They are probably based in India. This company used some very shady practices to retain its customers.

My phone service was cut off because of 11 cents. I have been with Boost Mobile for years yet I am a loyal customer and my service was cut off. I contacted Boost Mobile about this matter. Was not solved.

Boost has the worst service. I need my phone for work and I can't use it about half the time. Funny if I restart my phone the service starts working again but I didn't move so the service shouldn't change. Can't order a phone online because they have a address listed for shipping that I have never used before and is different than my billing address and my billing address is my apartment! No way for me or customer service to change where I'm having the phone shipped to!

I've had terrible service with Boost for about 6 months and was ready to switch until I went into the Sandusky Boost on Cleveland Rd. They switch my plan to T-mobile and put me on a different type of connection. Now my phone works great. No dropped calls anymore. My apps work faster. My connection is 100% better!! Thank you Sandusky Ohio Boost in the Sandusky Plaza. Very genuine, nice young women. Took care of my phone and put a different sim card. My bill went from $58 to $25 for the same service and my phone is functioning fantastic!!!!

I've been with Boost for nearly 15 years and have never had an issue with the service or employees. I bought an iPhone (outright, no contract, on the Boost Mobile site) mid to late last year. I recently moved from California to Mississippi; sadly, the service is poor, with dead spots and dropped calls. I spoke with two reps at Boost, Lynette, and Chad, who tried everything to help but, in the end, admitted that the service was poor and they could do nothing to assist. I advised Lynette and Chad that since they could not help, I would like my phone unlocked so I could find a provider offering better coverage. I was then told they could only unlock my phone once I owned it for 12 months.

I haven't had any phone service to one of my phone lines since last year. Every time I call I keep getting the runaround. I've been told that there are no supervisors available to speak to and I get hung up on after being told to hold.

I've had Boost for about 5 years now, no problem till the end of 2023. Calls constantly drop EVERY SINGLE DAY, not occasionally‼️ Sometimes my phone will say Emergency calls only, mind you this is a brand new phone from Boost. I've been to Boost SEVERAL TIMES, and no one ever seems to know the problem. Ever. It's like all the store workers are incompetent‼️ I'm over it and READY TO SWITCH.

I had been a Boost Mobile since 2017, never a problem in payment. I switched my service yesterday. I needed an unlock code to use new sim card. I called from 4pm to 10 pm last night talking to 6-7 reps, all of whom told me that the phone was unlocked. My new cell service can't be activated because there is a message saying "SIM service provider unlock PIN. SIM locked for operator: SIM1." I have been without phone service for the last 24 hours, nobody emailed me the unlock code.

Horrible coverage, customer service don't even do their jobs properly and interrupt mid sentence to finish what I was saying which is rude as hell. I bought a Boost card for $10 to use on app for extra data since I ran out. Well they tell me that I can only use credit or debit card for that with no explanation and no further assistance. Tells me I can't use those gift cards for add-ons? Only the monthly plans? But the card amount is between $1-$200. Not everyone has money on their debit card and not everyone has a credit card. I would have put money on my debit but it costs a fee that I don't want to pay just for a small data pack. Funny because boost doesn't say anything about this being a thing until you already spent the money for it and can't use it for the intention that you were hoping for. Very unsatisfied and switching companies. Customer service that isn't customer service? Weird.

I agree with the previous comments about calling the customer service hotline. When they can’t help you they’ll keep forwarding you to a different person to start the entire process over and eventually will hang up without resolving your matter. I’ve been on the phone with 10 different agents and they all just forwarded me to a different one or ended the chat. It’s best to go into a physical store or get a different phone provider if you are running into reoccurring issues.

They automatically sign you up for autopay without your consent when you buy a SIM card. You have to call them to cancel the account AND separately cancel over the phone autopay too, cause canceling account doesn’t do it. They will keep charging you and refuse to refund even though your account is cancelled.

Do not believe the coverage map and remember they will not unlock devices purchased through them for 12 months time. This will leave you with an expensive paperweight if your coverage is not what you want with basically no way out. Coverage sucks since they moved off Sprint.

I have Boost Mobile for couple of years with long distance, 200 minutes to my country and all of the sudden they deduct those minutes to 70 minutes and I try to change to another company but I bought an iPhone 15 with a little discount from them so they refused to unlock my iPhone until I’m a year with the phone. Customer service was terrible and didn’t want to let me speak with a supervisor. Be careful. There’s other companies with better service

Boost is the worst phone company ever. They cut my phone off at 1pm on the day it was due. And when I called to talk to them about it there was no understanding. All they kept saying was payment. What happened to the grave period of cutting your phone off later in the day. I get paid later the night it's due so it would have been paid. They just lost a customer and I had 2 lines. My phone should have never been cut off.

Great afternoon. Well where do I start. I purchased 3 phones from here, the one I picked for my own it has been a nightmare. I had to return it for 3 different replacements just to find out the last phone was a fake with no genuine Apple parts. I purchased apple care for all 3 phones. Sent mine to apple for it to be repaired just to find out no apple parts in the phone. It’s a fake. Now I wonder if any of the phones I purchased have real Apple parts. Sad I will never purchase from this location or from Boost as a whole ever again.

I'm sick and tired of customer service at Boost Mobile not being able to help. They are more like robots than human. All I keep hearing is "Sorry I can't help with that." I was charged two months for a service I never used. I was assured it was removed and oops another month charged again.

If I can rate zero stars that's what they would to get. I paid my bill through the Boost One App and they told me that they did not get my money which was $60 so I had to pay again because my phone got cut off. I'm a single mother with two kids. That had me so mad.

Boost is the worst company!!! They have independent companies that use their name and service, who scam boost customers. I purchased new phone, case, screen protector and another activation fee from advantage wireless 3914 wadsworth blvd wheat ridge co....Asked for itemized receipt to know exactly how much each item was. ** (owner) refused....She took 3hrs to attempt to transfer old phone to new phone and failed, she then placed screen protector on without cleaning, placing her greasy fingers all underneath it....

No matter what issue I have that comes from their end I always end up losing money. I spend two weeks without service when I paid for it for them to finally send me a replacement sim and they wouldn’t extend my service for two more weeks. They also say they are unlimited everything but when you run out of data they say you used All to yours and when I ask how it’s unlimited they explain that it’s not truly unlimited. They try and sell me a hotspot Internet for $5 bucks, but they are just wanting more Money, instead of helping their customers. Can’t wait to switch carriers.

I have had Boost for well over 10 years now and have had little to no problems with the service, coverage, customer service or anything up until the last year or so. As of March 3, 2024 I have been going back and forth with their customer service department and their technical support department because of the issues I have been having and no matter what they keep doing the same things over and over and keep saying it's not a problem on their end but I am not the only customer they have around here that has been going through the exact same issue with them and everyone else I have spoken to about it says they all keep getting told the same things I am.

Worst service I've ever had in my life. My brand new s24 ultra spends half the day searching for a signal killing my battery. The other part of the day it sits on emergency calls only, it doesn't even work with Wi-Fi calling, been with them two days I'm getting ready to just eat that $35 and switch to another network, I'm not going to make it through the whole month. I can't imagine being out there on the road trying to find the job and not have no service for my Google maps to work, and that's only half the problem, The other part is when you're trying to talk to their customer service and troubleshooting people you can't hardly understand them not when I talk to was fluent in English

Boost sending new phone to wrong address. Refuses to correct it, even though I called less than 5 minutes after paying. They will not contact UPS either, so I can pick up there. If I could give a 0 review, I would. They told me to call ups to redirect, not possible, they will not do it. My last phone came to the right address, yet still no help from them. No answer given as to why this happened either. Fraudulent company that I have been with for 14 years. Time to move on

Very very poor service. Phones hardly ever work. Just junk. Buy from somewhere else. Seriously, every city, service issues. Hopefully there is not an emergency because you will not be able to get a hold of anyone. We have a family plan and every phone on it is the same. Crap service.

Boost will not unlock but old phone I bought over a year ago. They wasted my time. Called corporate twice and went to a store but I received no help and I am not able to resell my old phone. This should be a class action lawsuit.

I have no problem with the service, but the mobile app is garbage. I earned 7 day spin streak and wala! It disappeared into the nethers. My daily spin, big fat zero. Only usually gives 5 cents. The app cheats and steals.

I have been a customer with Boost mobile for 15 years with the same phone number. I used to love Boost and that is why I have been a longtime customer but NOW their services suck as well as customer service! For some reason my data isn't being refreshed when I pay my bill so I called so that I may get a reason why this is happening. The customer service representative said my phone is updating and consuming my data so I explained how that couldn't be the issue because I am connected to wi-fi so that representative wanted me to add additional funds to my account which doesn't make sense because obviously there is an issue on their end.

They don’t care about their customers and all 3 of my lines service were suspended although my bill shows it’s paid. I work from my phone and they say it could take 2-3 days while they investigate with no reassurance of when my lines will be activated. I have proof that the funds were took out my account so they just took my money and deactivated our phones. Paid bill March 17th, 2024 and my next bill not due until April 17, 2024.

The service is not as good or work with you at all. I was thinking about doing Metro Phone service. At least if I can’t pay my phone bill by the due date they give you a grace period and so many hours to pay to pay it. Not with Boost. If don’t pay on the due date it will be off the next day and then they don’t allow you to change plan a special if you is a new customer. And no. I not happy with my service or customer service when you call for help and all.

This Service Sucks!! The internet sucks. They have NO plans with unlimited internet but expect you to pay EXTRA FOR LESS. I haven't even had this service for a month. And when talking to customer service

This is not the Boost Mobile that was started by Peter Adderton. This is owned now by Dish Network, it is a total incompetent company and lies to people or tells them it is the consumer's job (not theirs) for not knowing their policies. I asked about locking policy and they didn't say anything about it the phone being locked and the response 3 mos later was they wouldn't tell me so just know they will lock your phones for 12 mos. The original owner ran a company that helped its customers and cared about the issues and didn't need to lie that being said I will never go back to boost as it is now and if you do use them make sure you read all the shady fine print you yourself will have to look up because they are not telling you about it because if they did you would not use them **

They stated that they updated, since the Internet, making calls and receiving calls are worse than ever. I have made 5 calls approximately since February with no change in the poor service. Thought that was economical, but it not with all of the issues.

I've been with Boost for over ten years and loved it, now I am so disappointed. New Celero5g Plus can't activate SIM card for a month. Network error. Current phone can't receive text/calls now. Network error. It's being escalated. You just have to wait and we don't know how long. From general worker to supervisor. I'm done waiting for a service that I'm still paying for. Do better Boost. You just lost a loyal customer.

I recently placed a order with Boost. It was supposed to been a iphone 14. But instead I received a sim card, this purchase was initiated in February. Reached out to support the very next day. It's been over 30 days, I still haven't received my money back! Every time I call they say they've sent my refund but my bank doesn't see any pending or returned transactions. I've never dealt with anything as such. 7-10 day refund policy is obviously 30 Days or more.

I switched to Boost Mobile yesterday from T-Mobile and the Erie, PA location is amazing! I got the Celero 5G+ 2024, a phone case, and a screen protector for $129.00!!! The service has been great, since I am running off of AT&T and I have zero complaints!!! I pay $68 a month for 50GB of high-speed data and Boost Protect! Boost Mobile is amazing and their Boost One app is great because so far I saved $3.70 in 24 hours from playing games, watching videos, and downloading apps. Boost has been great!

Been with Boost mobile for over 10 years and recently they have been horrible and thieves. I've been lied to 3 times and basically con out of money for 1. So call changing my plans to be eligible for a upgrade and when I switched to a higher plan I was then told that they was unable to do the upgrade because the plan that they had my to purchase was outdated and no longer being used and they refused to refund me back my money but then was told by a supervisor that the data package was a valid package. 2. Second time when a bill was due about 5 months I paid the 50 dollars for my bill but my services was still disconnected because once again the whole data package that I've been using is now no longer good so I was forced to switch to the 60 plan.

So I been a Boost customer since 2005 my family joked me. They got better as years went by. I several people to join. I call then cuz I was ran over by excavator at work need a extension or come sometime till the first of the month. They denied me help. 18-year customer. I'ma take my $40 service to Straight Talk. Way better service anyway. Thanks, Boost. Gotta call Doctors and therapy from another line might well exit out. 18 years near gave me nothing. I was Grandfather in àt $35. They took that to $40. Y'all was chirp Walmart phones when I started. By Boost.

I've been with them for years and didn't expect to get treated like trash!! I was on the website looking at phones. I started to place the order but before I could update the address or even change the card I wanted to use the order went through. I called to tell them I had to change the shipping address as packages get stolen from the one on file. Only to be told they would not update address nor would they cancel. Knowing I may never get the phone. Then I never got the email to confirm shipping with the tracking number. Boost is the worst. The customer service is crap. If you have a phone by a different carrier, they play games like they're trying to cut it on, then tell you they can't. Forcing you to buy their inferior products.

TERRIBLE! Service was fine for a couple weeks then the connection got so bad that people couldn't hear me and vice-versa; then the phone wouldn't accept my password (my guess because of the poor reception in the middle of Dallas!) and it LOCKED ME OUT over and over again until it was permanent and the Boost rep told me it was a problem with the iPhone 15 itself. After 1.5 hours of double- and triple-troubleshooting at the Apple store, they said the phone wasn't the problem. Of course, by now I'm past my 30-day return period and all Boost kept tell me was that the 30-day window to return had passed. BTW this is my first ever bad review for any business or product. To ID my # is: ** but, of course, it doesn't work.

We had 4 lines with Boost which we had set up pre-paid for a reason. When we called to port our main two phone numbers over to another carrier because of poor cell reception, they took it upon themselves to take a debit card we had pre-paid with and set the other two lines on auto pay without our consent or knowledge. $560 later they lied and said we set up the auto pay when we were porting our other numbers to another carrier. Why would someone change the way we set up payments, for a reason, to a company we were very displeased with??? When we asked for the cell usage of the two lines we paid for, unwillingly, we were told to get a subpoena. We were already told by them that there was no service on those lines between the time they were stealing our money. And it is theft! An attorney will be involved.

I am extremely unhappy with learning that Boost (Dish) will not unlock your phone in the event you want to switch carriers. Their "policy" states that you are required to stay with them for 12 months in order to be able to use your current phone number and phone. But I have read in these reviews several Boost Mobile customers stating they have been with Boost over the 12 months and still have not had their phones unlocked. I have every reason to believe, they are correct. I am reporting them the FCC. I suggest others do the same.

Extremely poor customer service. They are also thieves. I purchased an extra 5 GB of data for $15. It never showed up on my account and it's been 3 weeks now. Without Wi-Fi my phone is crawling so slow. I call customer service and they said the money's there your phone's fine. I explained to them it is not fine and they are of no help. I can't open any website or use GPS my phone is so slow without my data. It shows on my boost account I have no data but when I talk to customer service they tell me I still have the 5 gb. I explained to them my boost Mobile account shows my data is gone and they either need to add the data or give me my money back. They said they can't do either and tell me to have a nice day. If you want this type of customer service Boost is for you.

Worst customer service. Purchased a new phone in January. It was never received. Contacted Boost, said had to wait a week before they would open a claim. Claim was opened and had to wait another week for UPS to research. UPS determined package was lost at their facility. UPS would issue a refund to Boost. Boost said it would be 6 weeks or more before they could issue a refund. I disputed charge with my credit card company. Boost immediately suspended my service. I had to repay for the phone in order to restore service.

On 2/20/24 my phone was lost/stolen. I reported it to Boost Mobile. Upon reporting the missing phone, I was given the opportunity to order a new on through customer service since I was still hospitalized. I explained to the representative that my billing address is the same as my mailing address. He repeated the address back to me several times with me verifying it back to him.

Dish Network took a reliable cell phone company and turned into the most unprofessional, crooked, poor excuse for a reputable company I've dealt with in years!! First they overcharged me every month for a year and a half and it took 4 months from when it was first noted by a rep to be addressed and still hasn't been fully reimbursed. I went into a store a day early to change my plan and have it restart right away since I used all my supposedly unlimited data and they couldn't do it then I called customer service myself and they wouldn't restart it either. The fact they can't even do something that simple which before dish was never a problem truly speaks to how inadequate Boost has become. I'm a long time customer that will be switching carriers when my month ends because I can no longer trust a once solid carrier. Thanks for nothing Dish

I've been severely ripped off by a Boost Mobile retail outlet in Cincinnati, Ohio. I was trying to get the $25 plan for me and 2 others, but the merchant signed us up for plans between $40-60 dollars. We were told the total would be $280. My husband gave him $100 on it, which should've brought my bill to $180, but the merchant still swiped $280. When I went back to ask for my hundred back, he gave me a padded bill to make him appear right. Then he said he records everything, and I said "Good", because I knew a video should show where he said $280 and where a hundred had already been given. I was overcharged on sims cards at $25 each times 3. The company doesn't have a complaint dept. to make sure their affiliate stores aren't ripping people off. When I called Boost they basically said there was nothing I could do. I'm beyond very disappointed.

Run. I've spent the last 3 months stuck. My Internet goes out over and over, incoming calls hardly ever work, and they straight out lied to me before I got my phone with them. I'm about to get an attorney and sue them. It's that bad.

Nobody is is able to help you and they don't care about people. They give me the wrong numbers. The rooms and cars and they don't want to do nothing. Don't change to Boost Mobile, it's a bad bad company. Nobody want to help you, nobody knows what they doing. Be careful, don't change for a good movie. I repeat it's already about the company. I check all the reviews and the reviews are really bad. I make a mistake changing for Boost Mobile, it's a bad bad company.

Been a customer now for several years and I have never gone a single day without my phone telling me not connected to network. Only make emergency calls. If my phone is not connected to a wifi network then it is completely useless.

I've been using this company over 10 years. Recently I paid the 3 months of bills to get the 50 coin bonus, they still haven't given me the prize. I contacted customer service and was told a third party is in charge of the prizes and they can't help me. Also all the spins on the wheel only give 5 coins. Every TIME.

On 2-29-24 my service was suspended with Boost Mobile. I went online and looked at my account it said $0.00 Balance. It showed enrolled in Auto Pay. It showed payment applied to my account. Money has come out of my bank account. Customer Service could not tell me why my account was suspended. They said it would be resolved in 24-72 hours. I asked for a credit to my account and if I don't get it I am switching carriers. They said they don't give credits. So, I'm switching. This is crazy!!

I purchase a $345.00 celery 7 in screen phone, but after I left store discovered it was 6.58 screen phone. The salesman on Broadway lied. My family said wrong phone. We went back 10 min later, he still said it was 7 in screen phone and refuse to give me my money. January 2024 contacted BBB and consumer affairs and no one can get my money, 2 months later I'm with AT&T, the phone has never been used in box. It's March 2024 and Better Business Bureau said can't get money from headquarters cause they owned by different people so how are you helping people, 2525 West Broadway is where phones from. So rather than have a person argue with Boost about their money just exchange phone for money or else you have to go to Ky small claims court for $345.00. Wow, we need more help for consumers, please.

I've been a Boost Mobile customer for so many years. The past two months they have disconnected my service before my due date. The first time this happened was last month, I had to get to work so I just paid the bill. I didn't have time to call and sit on hold and fool around with customer service. This month I'm at work and my service gets disconnected. When I got home I called and they told me I was in the wrong, that my phone bill was due two days prior.

I accidentally ordered a new iPhone for $1000 and once the order processes (which was almost instant) there is no option to cancel according to customer service!!! If the item hasn’t shipped it should be able to be cancelled! This is my rent payment and customer service is NO HELP!!!! If you value your money stay away from this company!!!!

They straight lie! Told me I had 40 gigs of mobile data and 40 gigs of hotspot. When in fact, they are one and the same. I hooked up my computer for hotspot use after looking on their app and seeing I had hotspot data left. It used all my high speed cellular data and yet still tells me I have 23.1 gigs of hotspot data left available. Now I have no high speed data left to work as I need my internet to work with. Their app has 2 different gauges. One with high speed data and one with hotspot data leading you to believe they are not the same when in fact they are. Called to get this issue fixed and they tell me the only thing I can do is spend 5 bucks on one (1) gig of high speed data.

I was a T-Mobile paying $40 unlimited text and data service. I never ever had a problem in network and data at all. Switched to Boost Mobile. It’s a worst service. Every month the data get slower. When I first started the service one of Boost Mobile manager asking how is the service? How can I say service is good in a week. I never ever suggest anyone to switch to Boost Mobile. If anyone trying to switch to Boost I will stop for sure and tell them to move other carriers. And the big headache is every day I am getting at least 25 promotion calls, I don’t know who’s sharing the numbers to them.

Discontinued service with Boost Mobile but it took two weeks to accomplish. Gave me excuses that it couldn’t be done sooner. Wanted my phone unlocked after completing committed time and was assured it was done. Nope, still locked and requires another phone call. Customer service reps don’t speak English well so that’s a problem. 4 phone calls and still not resolved.

The customer service department was very unhelpful. They would not block my stolen phone from being used by the criminal that stole or possessed it. They would not work with the police to say where the phone was. They would not update my address with the insurance site. I had 4 lines and was charged for 2 months for a phone that was lost. Then was charged 2 months for a stolen phone. I was charged insurance and not allowed the stolen phone claim. I was not allowed service for my 2 working phones in my possession if I did not pay for the stolen phone service while the claim with the insurance was under review.

Called customer service. Told me to use app to order. Phone app didn't work so talked to customer service. Said, "It was a problem with app. Call back". Called back. Same thing. 24 hours supervisor no helpless.

Although their phone service is excellent, their customer support is all over the place. I was with them for a long time, and one day my SIM card just stopped working and they kept giving me a run around to the point where I had to just switch companies. They really don't help at all and just put whatever notes they want on their system, not what your issue really is.

They advertising for unlimited talk and text unlimited data for 25 dollars. Not true. They give you up to 30gb. After that they slow your service down. Was told if I want to keep the fast service and not have any interruption then I need to purchase bigger plan or more data.

If I could give Boost Mobile 0 star I would, they stole $80 from my debit card because I did not have auto pay on. I would have to go in my account to pay for it. I called boost mobile to try and get $80 back but the guy lied to me on the phone. Tried saying that it was paid 3 days ago and then still try lying saying that the money was taken out 2 days ago but I had proof that the money was taken out February 2nd of 2024 and when I asked to speak to Manager he tried arguing with me on the phone that there was no manager to speak with so I had to argue with him for like 10 minutes before I got the manager on the phone. My suggestion is don't go through Boost Mobile. Don't give them your time or money because they steal money from your card and they don't give your money back and their service sucks cuz my phone I can't even make calls or texts because I'm not connected to a service network and they have crappy customer service.

Purchased a line for 1/2 off and a second for $10 but hit the $10 button twice ordering a third line by accident. I called immediately and told agent I did not want third line and was told as long as I did not activate it I would be given a credit for that line so I said ok. 3 days later before my sim cards arrived. All lines were activated by the company. When I finally received one sim card it was invalid. 2 days later I received 2 more sim cards at which time I activated my phone line and my daughter's phone even though it was unlocked couldn't be activated so I had two extra line unused and not refunded because of a clause that they have in small print that says they activated within 2 days of mailing. So I'm out $28 and 3 hrs of customer service time on hold. I will go back to Cricket as soon as my ACP benefits that I already transfer expire.

Boost Mobile needs better customer service people that speak English really good with. People from a different country is not getting nowhere and they need people with polite speaking 'cause these people are rude as hell and I will not be pleasant. They need people with knowledge and professional not a wanna be hood rat.

Boost Mobile has awful customer service. My service wasn’t working for a little over a month and they refused to refund my money. I called about 20 times, trying to get my service to work and to get some kind of compensation for it not working after I already paid for. Spent about three hours on the phone with these swarmy CSers. I had to file all kinds of complaints with the Better Business Bureau, attorney general, etc. for them to finally do something. A guy from corporate or someplace and admitted customer service is there just a stonewall you. Anyway, if you want anything done with this company, you’re just gonna have to file complaints with government agencies, and the Better Business Bureau. That’s the only way they listen.

Bought a six month package that came with a free tablet. Tablet came NOT WORKING. Contacted support and they basically told me too bad it was free so shouldn't matter?? Couldn't believe they did nothing! Everything I tried to do to get help was met with a brick wall. Extremely rude, slow, inefficient and understaffed.

Where Are You is Correct!!! I purchased this phone Jan. 4th and I have been back to the store 5 times, on hold with 611 several days with long holds, and waiting on a return call that I NEVER received! I am over this poor phone and customer service. My phone has been reconfigured using Boost new network and AT&T SEVERAL TIMES with no results. My calls cannot hear me, drop and other times I cannot dial out and I am receiving a message that states that I am not connected to a network. Give me my money back and I will never use Boost service again!!! I called Boost to get my money back and was told that they were not refunding my money...

So I went in to get new phones and switch service. I was told it would be one price and when he got done it was $328.00 for two phones. I knew something was wrong. I had switched my service, it shouldn't be that much so I went to another one and sure enough I was told by the other Boost my phones were supposed to be $230.00 with insurance out the door because I switched service I wasn't offered anything to protect my phone or nothing, just given the phones. My apps didn't switch over, none of my accounts. It's really hard and the other boost helped me. He said I was cheated out of $100.00. I have never had to pay pass $300.00 for switching my service. I don't have Apple phones, just Android. This is a hot mess and I want my $100.00 that he overcharged me for. I'm not stupid. I will never buy anything from them again. Rip off.

I have been with Boost for 6 months. I just recently got a new phone, they never sent me a sim card with the new phone that I ordered online. They told me to put my sim from my old phone in the new phone, they tried to activate it didn't work. Went to the Boost store, the guy gave me the wrong sim card to a different phone company. It didn't work. I called Boost, they tried to activate my new phone. Would not work, wrong sim. So now I am waiting for the right sim cause they told me it had to be orange or a black sim card and will have to wait 3 to 5 days for it so if this sim don't work I will be switching back to Metro.

My phone was stolen, I immediately called Boost Mobile customer service. I was told they were suspending my account so the phone would not be used and I would not lose the month of service I had paid for 2 days prior. This would NOT end up being true. They wanted me to pay full price for a replacement since I was 2 months shy of an upgrade: not gonna happen.

I've been with Boost since I was 15 (2005) and the experience has been going well. The plans were great. The service matched that energy and I honestly had no complaints. Now around I started noticing little changes. Nothing here and there like if you were late paying your bill you could still receive calls and text for a while. You couldn't call or text back but you could answer and see the msg. Take that away. Ok that's new but ok now 2023 my phone stops charging. The port is broken. No problem right?. Go to my handy-dandy Boost one store and find a jack, I go to checkout and my payment is unaccepted. Well who doesn't take money?. So I called customer service and explain the issue. The rep tells me. "Oh yes we are aware of this problem. You have to email the address on the site and wait for a response as to why." But in the meantime if I could borrow a phone from a friend or family member that would help Until I get a response.

I ordered a phone a year ago now and I am now getting emails about them charging me full price for a phone that they say is $300 but it's less than $100 phone. They want to charge me because I never activated the phone but after countless days of trying new sim cards they sent in the mail they said the phone could not be used and I would need to purchase another one. I told them to take the phone back and was told no to keep it or drive 5 hours to a store and see if they can fix it to where it will work. Now they want to charge me for something I offered to return. I would not recommend this company to anyone! They are predatory and have terrible customer service.

I've been using Boost Mobile for over a year. From 01/02/2013 to 01/17/2024. I've consistently asked to have my devices Sims be unlocked but Boost mobile who's owed by Dish network. Simple math. Boost mobile says that I need to be with them for 12 months which I have but yet they will not unlock my devices. I've called the FCC complaint line and I have a case against them. This is ridiculous. This company is a scam.

I paid for a month of Boost in order to obtain a transfer number to switch services to **. On the day I made payment my service was also canceled with Boost as I was activated with **. Boost is now telling me I cannot get a refund even though my service was canceled the same day I made my payments. One employee told me that my payment was consumed by the system; whatever that means. So anyone that cancels boost that has an outstanding balance on their monthly fees will not get a refund. That is robbery to the 100th and 20th degree. I don't like boost. I will never go back. I will encourage others to never use their service. They cheat customers out of a lot of money and I am really pissed off.

I am experienced the worst phone company ever in 2024. I had a very important phone call that I was on hold for for at least 45 minutes to an hour all for me to be connected and for the call to abruptly drop and it seems like all my calls have been dropping lately. I couldn't call out and no one can call me. I have to literally be connected to Wi-Fi in most times that gets disconnected. I am over the fact that I call customer service to try to fix the problem or see if there's anything that I may need to do to update my phone. But all updates have been updated.

I spoke to a representative name Amanda and I just told him a new job but I've been paying my bill on time since 2018. I just was going to get paid two days after my due date and I have an autistic kid that's on my line. I just asked for them to please let me have some time to pay the bill when I get paid and they said because it's the prepaid service that they can't do anything about it but yet a couple weeks ago when I'm on the phone with another representative they said that they were going to credit me for months when I couldn't pay $100 and something dollars. So how did that change from then to now?

I’ve been with Boost Mobile for over 10 yrs and service was great. 3 phones on my account. Ever since they’ve gotten a new system, there’s no assistance with bills and they now send your bill notification 1-2 days before it’s due. Normally they’d notify you a week prior! Also, they used to let you extend or make partial payments, not anymore. New coming customers get discounts and assistance, nothing for existing customers at all! Currently looking for a new phone carrier that will value me as a customer!! Completely unsatisfied!

Boost Mobile is junk. I always get a message that I don't have voice service. Their mobile service has a rewards program. Logging in you get 5 cents. Spin the wheel you earn more. Well it's always 5 cents, and at times it's not even added to the account. Boost is nothing but a gimmick. I went to boost to save money. In the end I spending what I had before. So I will be looking for another provider.

I am trying to make a few dollars to pay on my bill and the games don't work. As soon as you get to the point where you could make some money they won't come on specifically the videos and why is it you always get the lowest rate like the five little bitcoins which is 5 cents. Why don't you ever get the thousand which would be a dollar???

In a nutshell, tax apparently went up on phone plan, I already paid a few days early. Their computers hadn't updated as of the time I paid. My phone was cut off for the difference of a penny. I'm in the process of hopefully getting some compensation for this. I've been with them since 07, if not I'll move on. Customer service is key to retaining OLD SCHOOL customers.

I decided to sign up with boost. Boost offered an iPhone 12 during Black Friday. The service agreement says I can downgrade or cancel at anytime. It’s a lie, a lower service plan is not available. They say only the $60/ month plan is available. So now my only option is to Cancel, which I will do. Stay away from Boost.

I decided to try Boost Mobile out for a month. Are you still like them when they first came out and thought that I would try them again. Not only do they advertise that you get unlimited data which is not true. They change their terms to be only for 30 days. You take your payment information off but they'll still charge your card. Without your permission. And then when you ask for a refund they tell you that you can't because they decided to start the new account. I switched to Straight Talk. I have unlimited data for the whole month without my service ever ending. Plus the towers are more frequently around my area so I do not have to reset my phone consistently. I feel sorry for the way that they run their business and they scam people.

Today I was on the phone with the care service about a reboost card for over an hour to find out that it's only good to pay your monthly bill. That's sad. You can't use it for data or anything else. I just want to know why is that? It's been over 2 years and that's not fixed. Please help. Something not right about that.

In Nov and Dec this company has ended our service early for no reason were on auto pay. I contacted them, asked why we’re suspended, they said it was a glitch to wait for IT team. We actually had to wait until auto pay date to be turned back one. Dec they never rest our data, a week later still not reset, keeps telling me to wait. We have no data on one phone since it never was reset in Dec 11th. They take your money but don’t give you the service you pay for. They tell you to wait for IT team that means wait till next autopay and hope it’s fixed. Ridiculous especially when they’re get $150 a month! They’re committing fraud and getting by with it taking our money and not giving us what we pay for.

I have been with this company for over 10 years and they just keep getting worse. My phone was stolen. It took them a whole month to send my replacement then when I call in to reactivate a line I never got to use cause of it being stolen they're telling me I'll have to pay when I was told I wouldn't have to. The customer service is horrible. They care for their customers at all.

I've been a Boost Mobile customer for about 10 plus years. Just recently I became a Boost One customer. What about five six months ago I seen where you if you're a loyal customer everybody Cycles you get 50 free boost points. It's been six billion cycles and I still have not received my points.

The worst phone provider in the last year, ever since they switch over my data usage hasn't been the same, I can't restart my plan, and the customer service has been horrible, I'm switching out of Boost to SIMPLE Mobile. Boost went down the toilet, payment, customer service, and data usage.... Boost sucks.

My wife and I have been loyal customers for years, when we upgraded our plans, hers faulted and customer service just blows smoke whenever contacted and nothing ever gets fixed. Do yourself a favor if you're considering this company, just light your money on fire (at least you'll be warm for a few minutes).

I have only been with Boost Mobile since July 2023. And, I have been having issues with their services since day one. I cannot make calls, calls dropped, calls will go straight to voicemail, text messages are not being delivered, Internet connection is a problem. Everything is wrong with their service. Nothing is working right. I been to a boost mobile store and they only want to do the basic troubleshooting. I have been on a chat with a representative and they will do the same thing. They will turn your phone off if you miss one day to make a payment. But want you to go all month with the proper service. I wanted my phone unlocked and boost mobile refused because I was with them less than a year. So, I have to buy a whole new phone. I will not recommend this company to the dead.

For the last five months or so, Boost Mobile has offered me abysmal customer service, unreasonable and over-priced billing for what they offer, and poor coverage. I'm quitting them and I suggest you do so as well!

I signed up. They gave me a new number. This number was a ‘landline’ and a VoIP (?) line. When I called someone, it displayed as ‘restricted’ so no one knew I was calling. I asked them to show my name and number. They said it would take 7 days because a ‘third party’ handled it. 7 days later and it was never changed. I left. Also, call me whatever you want but their agents speak English very poorly and it is extremely hard to understand them. ALL agents are from India. They do not hire Americans and that’s pretty crappy. I wouldn’t use this company if they were the last phone company on earth.

When I signed up for service. I wanted the $25 a month plan but they gave me the $40 plan. I've tried to get it change but they won't do it. They give me the code to change carrier. So they would rather lose customer than to give customer what they want.

Online the map showed 5G at my house. Get the phone and guess what...0 bars. Does not work. Called customer service where 2 representatives admitted that while it shows 5G on their website-In their system it shows 0 bars. They opened a complaint for me which...shocker- never resolved. So I wasted over 200 for a phone and 1 month service I could not use.

Upgraded from the $25 plan (30GB) to the $60 Unlimited Plan (35GB). Advertising shows just that, not saying that whatever data you've already used on previous plan will not reset! So basically, you're paying 35 extra dollars for 5GB....when you could just go to add-ons and add a few GB for a few dollars. That product is very misleading! Plus, they're not budging on accommodating a loyal customer with a few credits for Data or nothing!! Lol. Told me I could purchase some as an add-on!

However, after speaking with Andy and the options he laid out and the awesome deals he was offering along with the top-notch service I felt very confident in going with one of the deals he offered, I'm getting a better phone than I have now for 5.00 dollars a month and my plan is as good or better than my current plan. My current phone is over 5 years old and is having problems so it's time to do this.

I went to Boost Mobile in Muscle Shoals, AL, to swap from ATT to Boost to save money. However, after spending 3 hours in the store they could not get my phone to make or receive calls. After they took my payment, they told me the phone was locked and I would have to go to ATT to get unlocked. I went to the ATT store and was able to get it unlocked through their customer service. I then went back to Boost Mobile and they still could not get the phone to make or receive phone calls. Boost said to give it 24 to 48 hours. I gave it 48 hours and still not able to make or receive calls. Worked with them for another hour and they stated it was an ATT problem. Then called ATT and worked with their lead Tech for 1-1/2 hours and still could not make or receive phone calls.

They lied, and when I tried to find my order the runaround was more than I could take. My bank said they are unsafe on the web. Now for my holidays I am out of a phone, service. Now I am out of service with no phone, no gift for my son. Meanwhile I now have to work on getting my money back. Life is hard enough, and to get scammed for a damn phone. Hey God Bless.

Worst phone company. Do not use them! I closed my account over a month ago. They proceeded to take another payment out of my account after it was closed and refused to refund it! Told me to contact my bank but my bank said it would have to be from their end because they actually have the payment. They kept giving me the runaround, weren't making any sense and still refuse to give me my money back! They have done this to a lot of people!

I spoke with the Supervisor Chen today to let her know that I have called 5 times about I cannot see my phone data. And she tells me she can't do anything about my situation. This Company has bad customer service.

I can't login to my account for the past week. Auto response is worthless. I'm stuck without a person to resolve. When I try to login, I get a message saying Oops! Something wrong. Try later. Please help.

They won't unlock my phone even though I have had service for over a year and my phone was paid off the day I got it. Everything about this company is the worst and the employees in the store have no idea what they are doing as if they aren't trained. Go to cricket or anywhere else. This is the worst service and customer service ever.

I have been with you for 5 years, I use the store at 1735 Texas Parkway Missouri City. My representative, **, helps me every time and treats me like family. He goes above and beyond to ensure I have the best service.