Boost Mobile Reviews

I needed an out of state number and the rep told me they would send me a phone and then I'd choose the area code phone number I need. Phone arrived with a number already attached and after 2 hrs and 3 different reps they said they were very sorry but I'd have to physically return the phone to South Carolina which is roughly 1,500 miles away. After repeated reminders that it was ridiculous she came back on the line and said I could send it to South Carolina at my own expense but that there was no guarantee they would refund my money because the phone was technically usable. IT HAS THE WRONG STATES PHONE NUMBER!!! It's very NOT usable for my business. Anyway, this company is a racket. Id rather pay more and actually get a phone I can use. I'm sticking with Verizon!!

Customer service is an absolute nightmare. We added global data on our 10 day trip to Europe in October, canceled it after we came back. I didn't pay attention to the bill and realized we were still being charged. It took 3 months of chatting and calling and they still didn't remove the charge. They will not give credit if it has already been billed. They did give me a $20 "keep you as a customer" after the 2nd month to pay for that month's mis-billing. After 3 months, and spending 2 hours chatting with a very low-trained agent, I finally called and spent 45 minutes canceling my service. Never again.

I had been a customer for YEARS, almost a decade. Talk about bait & switch! Upgraded my phone in October, paid extra to be able to unlock it this month. Claimed they switched their rules and wanted to charge me another 4 months to unlock my phone. I don't appreciate being lied to. I'm grateful I have other options.

I have been a Boost Mobile customer for over 10 years, and the service has become completely unacceptable. I currently have four phone lines, and two of them rarely work at all. We have reset the phones multiple times, Boost has supposedly moved us to a different tower, and the problem still isn’t fixed. These phones frequently show no service, making them essentially useless.

WALK AWAY _I inquired about the $0 iPhone 17, it was a a total scam. They asked me for my social security number, got me on the phone with a representative to verify my identity, they they said that I was not qualified and she was going to transfer me to sales department, of course to oversell me the phone, wasted 1 hour of my time.

Customer service, and phone coverage sucks. Just off hold from customer service after 48 minutes, someone picked up and transferred me to another person that could barely speak English. This is very poor customer service. And phone service is really bad.

Disrespect my blind veteran son by telling him to read links. They talked to us like dirt. My son's been a customer almost 2 yrs and his phone hasn't worked half the time even though his bill is paid early or on time. Very hateful and mean and I feel as is they violated the disability rights in america. You need to do better.

I had Boost Mobile. It was supposed to be unlimited but wasn't. They cut my data off after 5 days. They wouldn't help me. If you're a serious data user, don't use boost mobile. Totally useless wireless provider.

Evelyn went above and beyond we were going in to purchase one phone and she told my fiancé about the promotion. Evelyn didn’t only think of one person, she thought of two great customer service and business ethic, what we expected to pay for two iPhone 16 would be half the price for one, thank you from Ejand **

This company is some straight bullshit. They're only trying to take your money. Please do not get. They should shut the company down. Garbage ass company. The crooks.

I wouldn't even give a single star, I have been a loyal customer for over 6 years and found a better price with another carrier and due to personal circumstances decided to switch to help my budget. Boost knowingly allowed me to port my number out but failed to tell me I had like 40 days left on a phone deal I had purchased that would leave my device unusable at the new carrier.

Boost Mobile is a joke. They told me I missed December bill which I know for a fact to be a lie. Boost would've cut off my services. Secondly why wasn't this stated then in January bill pay period so my bill is due before the 17th of each month. I send them 55 dollars on the 15th. Talk to someone to make the payment. Why wasn't this brought up then, then on the 17th they decided to go in my account and take another 55 dollars out of my account and they said she doesn't know how to help me cause it's stated I missed December like I said. Boost doesn't even give you any time after your bill is due. All of my 6 kids and wife are with boost but after this we all will be finding another carrier if this is the way they conduct business. Sincerely MONTEZ **

I canceled my service same day payment was taken out of my account. Boost does not want to give me my refund. Service I didn't use, I canceled my service because I can't afford it nor did I use service.

I had service with Boost Mobile for nearly ten years. The app slowly got worse. Service was okay. I ordered a new Samsung phone last July and the delivery was delayed or lost in transit and that experience was very frustrating. I canceled the order and reversed the $110 initial payment with my bank. I called Boost and had my phone unlocked so I could switch to a new carrier, explaining to the rep the debacle with my phone order was why I was canceling my Boost account. The rep unlocked my phone and I set up an account with a new carrier and upgraded my phone with them.

I don't know who is getting service for $25., but that has to be a lie. I have 3 lines that were supposed to be locked in. One of the phones went wrong and going into the store to upgrade or replace the defective phone we were told in order to do that the bill would increase. I am now paying an additional $55.+ for the same 3 lines. PITIFUL SERVICE AND CUSTOMER SERVICE. I am the stupid one, I just need to switch providers, but that is also a pain. If you can avoid Boost do so like a plague. RUN DO NOT WALK, RUN AS FAST AS YOU CAN, DO NOT USE BOOST.

Illegal Indian scam call centers. Boost is selling full price iPhones unlocked that are locked. If you pay full price for a iPhone boost written corporate policy is "immediate unlocking" or 2 day ". They will not unlock the iphone under any circumstance: after 20 calls to India, China, South Africa "rent a call center" and a week Later. The call centers are not boost employees but third party professional scammers who refuse to port out, refuse to document anything they say as they lie to you with no transparency, they have you sign mandatory contracts when they are a "no contract " company: on a full price phone which is another scam. The representative don't speak (good) English. It's illegal to lock a cell Phone that's paid in full. You will get nowhere with boost for resolution. They will steal, cheat, lie and defraud you. Professional scammers and fraudsters.

Plans may be cheap, but if you're unable to receive calls and texts, it's a waste of money. SIM card was upgraded after experiencing weak data signal. After the upgrade, I stopped receiving new texts and incoming calls. Spent hours getting the runaround, being sent to the store in the next town only to be told they can't help. Now they say I have to wait while they resolve an outage and system upgrade and to call back. The only place I'm calling now is a new carrier.

Boost Mobile has the absolutely most useless website possible. If you want to pay your bill you're good to go. Wanna file a claim? Get another phone? Change your plan? Use their chat? I suggest you drive to the nearest store. Or better yet change carriers. You'd be better off using "Jim Bob's Used Phone services".

Boost is sneaking in unfounded billing amounts, just like the thieves at Verizon Mobile. Pay attention to your bill if you are on autopay. They are trying to rip you off.

I bought my phone no problem. The service is so terrible! I can't listen to my phone while Im driving which is why I got the stupid thing. I can't talk to anyone in my actual home! I literally have to step outside. I am beyond upset about this service. Please listen. Do not walk. RUN AWAY FROM THIS PHONE SERVICE! TMOBILE won't even save me they told me just pay it off or eat it! I never give bad reviews, check me out, THIS IS TRULY BAD WORST DECISION EVER.

It's bad enough that as a long-time customer they have no incentives, but my biggest issue is your bill date....Why is the service suspended at the beginning of the actual bill date and they consistently make dumb excuses as to why? If the bill date is 5th, your service shouldn't be interrupted at 9 am on the 5th!!!! WTF?? This is one of the main issues with Boost!! Who shuts off a phone before the person has a chance to pay the bill?? ANY DAY ENDS ON MIDNIGHT, NOT THE ACTUAL DAY!!! THEY ARE THE WORST.

I switched to Boost with my same phone and number from another provider. I was waiting for the SIM card kit to arrive when I got an email days later that my account was activated and ready to go. The number and phone added to the account wasn't mine. The SIM card still hadn't arrived yet. I immediately tried to delete my credit card information. After speaking to 6 or 7 live agents they vehemently denied removing my card information. They also accused me of having someone in my circle activate the account. But how when I hadn't even received the SIM card for my phone. That number was from another state and not the same phone I have. They couldn't explain it. I pray this doesn't affect me in the future. One of the worst decisions I've ever made.

Definitely one of the most competitive providers in the USA market with them giving latest brands phones at affordable plans and feasibility to change your number, plan from the application and the website and their unlimited plans at the cost of 25$ a month is a great deal beside iPhone 16 e at the cost of 100$.

Boost Mobile have took my money off my card for 3 months and still have not sent me a SIM card. They keep on taking my money and I cannot stop them. My credit card has changed my card number and they still keep taking money off my card. Do not set your card up as auto pay because they will continue to take your money after your service is not running. Please be aware of Boost Mobile.

This has been the WORST experience I have ever had with a phone company. My phone just up and stopped working two days before Christmas, and still today is inoperable. And no one at the entire company has offered a viable solution for their inadequate network coverage, data stealing, and inoperable technology. They refuse to offer me a replacement phone, even though the phone has no damage, and is only 4 months old. I have not had this phone a year, All they seem to offer me is to use my insurance and pay a deductible, which is used to pay just in case I BREAK IT, not Boost Mobile.

Absolutely so frustrated, we've had 5 different "representatives" tell us different dates we can upgrade. They're rude and no one speaks without a very heavy accent, which is very hard to understand as an English speaker.

I had scheduled my new Z Fold 7 to be delivered 5 days ago by Boost Mobile, driver never showed up, then text 4 hrs later and said he was unable to come I need to reschedule. Very poor customer service, then credited me $5.00 for the inconvenience. Very poor customer service.

This is The Absolute WORST company out there to date. I have had Boost Mobile going on three years. They hold you hostage refusing to let you transfer service. I was told a year and even after my phone was stolen and I was locked out of all my accounts. They refused to allow me to transfer my number and they were absolutely no help with the stolen phone. In fact was refused when I requested my service shut down.

Purchased a new phone that was advertised to be $10 a month for the first 3 months, then $25 a month for life. I called in to activate my service and was told that my "Sim card already has a plan". OK? What does it plan to do then? Nothing. They told me that promotion was not available on my Sim card. Whatever that means. After just under 2 hours of dealing with Apu from Bangladesh, and his 7 cousins, I was told that they had to send me a new Sim card, and that I would be receiving a confirmation email by the end of the day. No such email was received. I called again and gave them the "ticket" number, and was told that there was no information under that number, and that I would have to wait 5 business days for the new Sim card. Two weeks have gone by, and still no Sim card, or confirmation email.

Slow, no good coverage, poor customer service. They said unlimited data but not true. Try talk to customer service, never have no one available. Paid for extra data but not get it, come back with other charges from games that I never ask. This company should disappear.

Boost mobile is a death trap. They require to set an autopayment and there is absolutely no way to remove it even after you have closed it. If you call their customer service, they pass you around to different departments make you wait 30+ minutes. Then they demand to "verify" the account that has already been closed by sending multiple forms of government documents. This is just a bullshit process so that you cannot close the account. It is better to contact your bank and block these **.

I had added my 3 granddaughters to my plan on 12/24/2025. For $ 25 per line. I get my bill I was being charged $ 50 per line. I called Boost Mobile. I was told I'm being charged for a full month for each line. Even though they were added 11 days. After I was told their lines will be prorated. The rep offered one line at prorated. I have never heard of being charged a full month of service for 11 days of service. I have been with Boost mobile for over 20 years. There's no loyalty in this company. I'm really thinking about switching.

Worst provider with non existent customer support. They charged me for January even though I am supposed to have one year free. They are refusing to give me a refund. Completely unacceptable. Incompetent rude agents.

My autopay drafted on 1.6.26. My service with Boost officially ended on 1.10.26 because I switched to AT&T. I called boost to get a refund since I only used 4 days of service. Boost customer service said that they do not do refunds

Boost Mobile has affordable plans. However, I recently had to purchase a new phone and because of the lack of knowledge of how the financing is done by the clerk. I was very dissatisfied with the price I paid and how I was paying for it. I returned the phone which was a process which canceled my contract, however boost for lack of being able to identify me with me providing my social security number, my address, my email copy of the front and back of my driver's license as well as a selfie, therefore they could not refund my money.

Hello. I’m posting this review with the hope that “the predators, AKA Boost mobile” make this right. I’m a mariner, Sea-Man and I go away working in a cargo boat 3-6 months at a time. Long story short I comeback home looking for the phone replacement I was supposed to get 8 months ago thru boost insurance (filed my claim, they approved it, but since then, their website keeps re-directing me to call them but after I call, they keep saying my claim it’s in process and call disconnects). Back in 2025 I was with boost paying $62,48 for two lines with hot-spot included; then I get the offer in mail to get iPhone16 for $149 dollars which I signed up for but then, after I opened my claim for lost equipment, I find out the it was all a lie because they tell me that I have a loan, and I’m financing it but none of these was disclosed to me at a time of signing. That’s one.

They said NO. I told them I respect your policy even though I don't agree with it since I have been with them for almost 2 decades. I have a perfectly fine phone that I was using a while ago with Boost Mobile. I asked them to unlock the device. They can not do so because they had locked the device to be used only with Sprint. Boost Mobile was with Sprint at that time.

My sister and I visited the boost mobile in Houston on Fm-529 and when I say Oziel was absolutely amazing! There is no exaggeration! He was able to upgrade her phone answer all of her questions and even helped me. His customer service is some of the best I’ve encountered in a long time! If I could recommend everyone to him and his location I would but I know his location may change. Give that man a raise! He definitely deserves it!

Trash. Everything about this service is freaking trash. Every time I try and call it says call failed, or they sending the caller straight to voicemail. Half the time my messages say not delivered. The other half the phone is just stupid.

Customer service is terrible, technical support requests the stupidest things for a prepaid service. The actual service provided was awful. When I requested refund on my service that was only two days into new cycle. They made it impossible to obtain requested refund. They don't care. If you're looking for good phone service Boost Mobile is not it!!! I promise.

It was good the first year. But for the last 2 months I can't access the Internet for more than 5 minutes at a time. I've contacted customer service at least 6 times. Each time they walked me through how to fix the issue. Assured me the issue was corrected and it was not. Last time I called I was told they were sending me a new SIM card and that would take about 10 days. It's been over 2 and a half weeks.. I told them to stop my automatic payments because I was switching my service but of course they have not done so. I'm very disappointed with this company!!!

Started at T-Mobile where they hosed me and forced a plan I didn't ask for and wouldn't stop the purchase. Signed me up after I said no. Boost, gave me 3 months of great service to make up for it. But that 3 months is over and since I've been struggling with data issues. Like my unlimited plan offers no data. It's trash. Can't find a good company to save my life! It's all about greed and profit while they take away key features that brought you to them in the first place. I'm about to just stop using a cell phone and go back to land line. You're all getting too expensive while providing no service.

My husband ordered me a new phone... So Boost Mobile took the money right away on 12/30/25. On Wed the 31st all Boost had done was create a label. Now we called several times. No one speaks English. The first CSR said, "You will get it when you get it," which made us mad, THe supervisor didn't know anything either, So I made a few phone calls to a family member who works for UPS and they found out that Boost had not contacted them to pick up a package for me,,, Now this was Friday 1/02/26, But we spoke to a supervisor on the 2nd and I told her this is fraud. Gave her my banker's name, the bank name and location and that I was sending all this information to them and letting them file a fraud charge, When we ordered the phone we gave the CSR our email. She put in the old email address and all emails were going to an email we had no access to.

Absolutely the worst company for service. Spectrum offered me a great plan. 100 times better than Boost. Have played the run around game for 4 days while hearing excuse after excuse why they will not unlock my phone. Point blank they are scammers and liars. Worst company I've ever dealt with

Not trustworthy. I was told In October 2025 that I will be able to downgrade my plan with January 2026 billing cycle. When I called in January 2026, they said that misleading information was provided and that I have to wait for 3 more months!!! They just simply washed their hands off saying it was misleading information by their representative!! When pointed that it is companies fault, representative was simply trying to end the call!! How can you trust a company like this!! Asked for a port out Pin, planning to move out of Boost even though my phone is still unlocked, don't want to associate myself with a company like this.

Worst company I ever dealt with. Ordered a SIM card yesterday and received an email today stating it was activated already without even receiving. Called customer service and they could not speak or understand any English. Unbelievable. You have been warned.

I been trying to get my phone unlocked for more than a week, which supposed to take two days according to there policy. They first sent me to verify myself by asking questions that I generated only to tell me that my answer were wrong. Lol BS. Then I had to upload my ID. which was verified only to tell me I have to wait two days to unlock a prepaid phone. Ridiculous. I never got the email and when I called back I had to go through the same process again. They Suck. I never had problems with this carrier until it was time to say bye-bye. Go figure. Stay away.

I decided to change carriers after I moved and had problems network coverages. After being on hold for over an hour, I got the pins to port out my phone numbers. I gave the pins and relevant info to my new carrier. Boost refused to port out the numbers according to my new carrier, so I decided it would be easier to get new numbers rather than deal with Boost customer service. I then found that Boost network locked my phone and my new SIM card would not work. I called and waited on hold again. This time I was told that I had not had the phone with Boost for a year so they would not unlock it. I looked it up in the app and this was not true. The customer service manager lied. I had bought the phone over two years ago from Boost and paid it in full. I met all the criteria to unlock the phone. I called again and was put on hold.

Boost Mobile is the serious net where I have ever ever used their services slow. They lie they cheat and they steal. They will not help you with any problems that you have. They will give you the RunAI. Do not suggest anybody go to boost mobile.

Under no given circumstance go with Boost Mobile!!!! (Beware)!!!! First I go to this store because I don’t want a contract plan. So I purchased my phone and paid the purchase price for the phone, neither representative in the store told me I could not have this until after I purchased my phone and then was put on a costly plan and told that I could come off after 1 year of service of $60 what I didn’t want from the beginning (entrapment). I left this store highly upset and called corporate to be told the very same thing. After that I wanted to sell the phone and be done with them but I found out that even though I brought the phone out and out not only could I not take to another provider but it would remain locked until my 12 months was PAID EACH MONTH FOR 12 months.

I’ve been a Boost Mobile customer for over 12 years. I am grandfather into my five lines $100. I was not using two of my lines and decided to try to use them. They told me that I couldn’t when I tried to activate a line on it. One customer said he was able to due to the fact it’s only four lines so it falls under the four for $100 plus. I wanted to add my Apple Watch. My bill before talking to them was $118. When I got my next bill it was 280. When I took a look at my statement, the representative decided to put a whole separate account with the line that I was trying to add onto my existing account.

I had internet trouble in the field and they went the extra mile to resolve my issue. They contacted the tech people who then did a internet scan to see the speed of my internet. Resolved it right away. And it only took 20 minutes.

I have been trying to switch from ATT to Boost Mobile now for about 2 weeks. I have finally given up due the literally unbelievable difficulty I have encountered with this completely insane process. After finally giving up; Boost Mobile now says they cannot refund my upfront $10.00 even though I am still very much within the advertised 30-day refund period. They gave me some ludicrous reason which is just some pathetic excuse to keep my money. I tried to give them a chance; but my decision to do so has proved to be a grave mistake. I would have to say they are not an ethical company in their refusal to refund my $10 fee as advertised.

Boost Mobile is terrible and so are the employees. I switched companies and notified boost I was doing so and that the other company was paying off the phones. They took thousands of dollars after they knew the process was happening. They won’t assist you in getting your final bill and keep putting tickets in when nothing comes from the ticket. No service wherever you go. Worst company I’ve ever worked with.

My wife and I stopped in the Boost Mobile store in Mechanicsburg Pa, on Saturday afternoon December 13 2025. The lights were on and open sign lit up, but the door was locked. I called the store's number and no answer. We knocked on the door, no answer. We were about to leave and decided to knock again. All of a sudden a man came out of the back looking very disgusted, he swung the door opened and said “what”, I said, "Are you open?" He said no! I said, "The sign says you are," he got very rude and said, "I’m taking a break." Then he said, "What do you want?" I said absolutely nothing and turned and walked away. Unbelievable the attitude of this employee. I was coming there to get 3 new phones with plans. I can’t tell you my opinion of boost mobile right now.

This company is totally incompetent. They do not tell you that they can not support your iPad, or Apple Watch phone service. They tell you the first two months are free, then charge for the two months. You get what you pay for, and here it is not much. I dropped AT&T based on what they said that they could do today, going back to AT&T tomorrow morning. DO NOT USE THIS COMPANY.

Terrible customer service! They will take your money and leave you hanging. The only reply you get is “that’s our policy” after ordering a phone and having UPS send the phone back bc they damaged it and you are told you have to wait until they receive the phone back in order to wait an additional 7 to 10 days to receive a refund for something that NEVER passed through your hands. TERRIBLE!! Stay away from these people! They’re just scamming people.

I just had one of Boost's help Support try to fix my phone. After I explained to him, I’ve had nothing but issues and could not even text my husband, and I told him I already reset my phone and updated it. He had me reset it again and assured me he’d call me back to make sure it worked. Now I am able to message here using my Internet. My phone doesn’t work. I can’t text. I just wanna know what I’m paying for. This is seriously the worst service I’ve ever got and the worst customer service.

The Manville NJ store has excellent managers, Outstanding employees. I had locked my phone. The customer service Boost agent was patient, calm. Kind, Help guide me to unlock it. I was so thrilled to have service on the phone back. Very helpful every time I visit.

I had an account with Boost for me and my husband and our daughters were on metro and we were tired of paying 2 different bills and since 2 of my daughters live over an hour away it's not easy to get them into town so we could swap everyone to boost so we just were going to transfer to Metro for the time being until we get a time you know in the future that we could all get together and go to Metro and switch over. Then while after sitting on the phone for over 18 minutes each time I called boost and three separate times I had to wait on hold for a customer service representative and I told them that I wanted my transfer pin and my account number and after asking three separate times while we were transferring and explaining to them that we didn't want to have two different phone bills we wanted one phone bill for everybody and just all the details they the first one just hung up.

I switched to Boost Mobile expecting to save money, but my experience has been extremely disappointing. The company’s billing system is very confusing, and I noticed transactions being made without my permission. Over the course of three months, I ended up paying nearly $300, with bills appearing 3 to 5 times per month. None of the live agents were able to explain why I was being charged so frequently or provide any clarity about my account. I feel that the company has taken advantage of me, and I am very dissatisfied with their service.

If BOOST MOBILE is going to outsource, make sure your representatives speak clear English and understand the language as well. I did a one-time pymt for my grandson & the csr put my debit card in his acct. as an automatic mo. withdrawal, thus in actuality BOOST stole my money & commited fraud on my acct. Then another csr had the audacity to tell me to contact my bank & tell them to “block” the pymt. I told him, it wasn’t that easy, not block transaction, they will cut the card off & send another one. And I would have to also get a police report. I don’t feel BOOST is worth all that when they can put it on the same way they took it off. 👎🏼👎🏼👎🏼BOOST!! PAY ME MY MONEY!!

The absolute WORST! If you need to use maps or If 911 needs to find you pray to God you don't have Boost. As I'm sitting here now in Atlanta I'm blocked on essential sites that I need access to because I'm showing up in NYC, Alberta Canada, Bermuda etc. I don't understand how Boost still has license to do business but I'm going to do everything in my power to ensure they don't in the future.

Boost Mobile is the BAD COMPANY: After creating my account with Boost mobile, I didn't activate my phone, but they still charge to my bank account monthly. It's hard to cancel the account. They charged me 3 months before my account was cancel. They trap customers with the saying "Boost mobile will not charge you before activation customer phone". They say "sorry for the inconvenience" for not refund my money! That's unreasonable. I am wasting a lot of time call and talking with the representatives.

Via email, without my consent, they changed my phone plan. As a former Republic customer, I was paying ~ $26.00 a month and would then receive a credit to my credit card of ~$10. I can't seem to change it back to guarantee my monthly credit continues. What a flop company. I feel sorry for their workers.

The worst cell company I ever dealt with. Trying to set up a phone with a low cost monthly fee. Within 24 hours of using my Credit Card and my card was hit with fraudulent charges. Their customer support is all off shore and after waiting a total of over 1 hour to get a service rep, I was put on hold, only to have the Indian rocket scientist I was dealing with hit the wrong hold button which cycled me back into the caller wait list for

I am giving Boost Mobile a 5 star rating for a couple of reasons. First the service is incredible and so is the price. The mobile app is convenient and incredibly easy to use. I was able to order my initial service plan and activate my own phone via eSIM from the app. From there I have successfully been able to make my payment every month with 1 click and done.

Deserves -ve 5 stars. I called and spoke to Josh about buying a phone; not to mention I am a customer of more than 20+ years to being pushed to take a new plan and to get rid of my current plan. Completely dissatisfied with the service I just received. It sounded more like he wanted to get me off the phone. 0% empathy.

Worst customer service experience ever. I would never do this again with Boost. Out $70 dollars. Worst people to ever talk to, got no help whatsoever. Will not recommend to anyone ever. Should have read reviews first.

I called and canceled my service and they still took the money out of my account and did not want to give me my money back all because they did not do their job that is not right. Do not mess with Boost Mobile. They will get you for your money.

I ordered online 11/26/2025 and I received confirmation email. Today is Saturday and yet no phone. Mind you email stated 24-72 hours I will get a update. I called costumer service to cancel and I’m advised that they can’t help me lol. Not only did they falsely advertised they failed to deliver in time and now told me I can’t cancel my order and that I have to wait 2 more business days.

Do not get the A16 5G. When I first got it, it would restart whenever I touched an app. It quit doing it for about a week. Now it's doing it on it's own all the time. Boost will not help you, they are crooks feeding off low income people, period. Sending junk phones to the masses.

I was a customer of Boost for years. Currently I still am. I bought a iPhone 16 and it's not even a year yet and went out on me. I also purchased a Motorola razor around the same time. I call recently to add a iPhone 13 to my line. The customer service representative was so rude. They didn't speak English so I didn't understand them too well and I guess they didn't understand me too well. I asked them to add the iPhone 13 and give me a number. Instead some kind of way they shut my razor off and added my phone number to the iPhone 13. I had to go into the store to see what's going on and see why I could not make a call on my phone. Didn't let me know that they gave a number. I found out when I went in the store.

I have had the worst experience with Boost. They lied to me numerous times, would not refund my money for a month of service I never used. I was reassured my money would be refunded but instead they credited it to my account which I thought I made clear I wanted to leave Boost and just needed my money back. They would not do it. Plus they were overcharging me every month. It was a nightmare while I was with them, I will be leaving Boost next month. I don't need that much stress in my life from a phone company. It was literally hell I had to go through while I was with them.

Absolutely, the worst service there is. I spent 45 minutes just trying to activate a phone and their tech department finally told me they would work on a solution and call me back in a few days. Immediate cancellation.

I would recommend using Boost Mobile as a last resort. They used to be ok but the past year they have went to hell. The customer service is awful and the insurance company is even worse. Don't waste your time or money with this company. You will be disappointed.

Changed my plan without my approval and now say they can't change it back. Signed up for $25 a month for life then they switched it to a $75 plan and just keep giving me a run around about it. Would never recommend them. Calling a lawyer to seek legal relief.

Do NOT do business with them. Their service is the worst and some of their phone personal are incompetent. I've been having the worst time of my entire life with them. (Regarding phones) I'm paying them..... and their towers refuse to pick up my signal.... for TWO months. Multiple calls, employees, and TECHNICIANS.... and still garbage. I've been written them for the better part of 15 years. But this stress is causing me to Hate them. WTF am I paying you for!!!! Negative 5 stars for being dysfunctional!

Worst company in the world. Terrible to deal with. A company that says there is no contract, they lie. I will never try them again. Just to cancel you have to get a link to verify your identity. Scan the front and back of your license, check a few boxes then wait. My wait time was over 50 minutes. All I wanted to do is cancel my auto pay and any account they have generated in my name. Good luck. You are dealing with foreigners, don't understand what you are saying. Just cancel anything in my name and no longer bill me. All of this in 5 days after I said I would try Boost. Terrible to deal with.

Terrible, terrible service... Went to Tulum for 5 days... Paid extra for global talk and text... After a day and a half in Tulum, could not longer call, or text. When tried to dial 611 was told I needed to use another phone!! Try finding a usable phone in Mexico... Found out later when got back to the states. My brother had been put in the hospital with near death complications (no he didn't die) but, did not find out about it until after we got back to the states.. NO one could call or text me....

I just ordered a phone two days and it already does not work. Now, it is Friday so I called and talked to Daniel about my situation. My situation is I have another phone that just needs to be unlocked. In order for me to put my new Sim card in it. Daniel told me, after I proved my identity, that he would have to put a order in so that they can unlock the phone on their end. Daniel told there was no one I could talk to in order to expedite the process. Because not only did I just purchase a new phone and do not have the means to just buy another one.

Do not choose Boost. They refuse to refund over $200 for one of their iphone promotions.. On the day out for delivery they cancelled delivery and requested the phone get sent back to sender. They suspended my current service 6 days before my due payment and they refuse to refund my $242.56.. They got their phone back before the actual delivery and kept my money. They won't help. They end chats and calls with contact your bank. Never had bank issues. Been with my bank for 4 years now.. They are using these promotions as bait and keeping customer’s money. Don't trust them. Just as I loading these images I forgot to mention they want $277 to store my $60 plan and the transaction shows complete for $242.56. That's what they owe me. Got me thinking if complete I am not getting my money back and cute they kept an iphone 15.

Boost Mobile: A Telecom Black Hole Where Time and Sanity Go to Die. To call Boost Mobile's operational model a standard telecommunications service is a profound disservice to the word "service." It is not a company that provides connectivity; it is a corporate gauntlet designed to maximize user frustration, minimize actual support, and ensnare customers in a low-cost contract that quickly escalates into a high-cost emotional toll. If telecommunications companies were ranked on a scale of sheer administrative hostility, Boost Mobile wouldn't just top the list—it would be the standard against which all other corporate nightmares are judged. This is not just bad customer service; this is a meticulously engineered ecosystem of incompetence.

I had phone problems, and called for tech support. Being unable to receive a text, I spent 15 minutes talking to their people before being put on hold for another 30 minutes. Problem still unsolved; account (and phone service) down. The people I talked to were polite and tried to help, but that's the best I can say. The account security questions they told me about *after* the hold time won't work with someone who doesn't have a working phone. This is hardly useful - my only option is to find and visit their store.

Mislead by sales stating that it's,"unlimited ". I switched over and within 3 days they claimed I reached 30mg and had to up my plan to 50! My calls kept dropping and the phone was slow! I switched back to Verizon within 2 weeks! Then when I needed my "pin number" to transfer back the customer service rep, "which I could hardly understand" proceeded to yell at me for switching so soon! The worst part of this nightmare is that they locked my husband's phone and not even management at actual Boost stores could get them to unlock my husband's phone number even after Verizon bought out his boost phone with a new one which I paid for! Horrible company, Horrible service all the way around!!!

I changed over to Boost after speaking with a customer service rep, who spoke English. I was told that I would pay $10.00 a month per line for the first two and the other would be free for the first year. I have been charged $25.00 a month for the first two lines per month. I was also told that my sim cards would be mailed to me, which I haven't seen yet, although I receive text telling me to download these apps to see what great benefits my new Sim cards have. I contacted customer service only to have very rude unprofessional foreigners who speak very broken English. I feel that I.C.E. should check out the employees for boost. My service is very poor and the phone is really useless. What good is a cheap plan, if you can never use it. I guess you get what you pay for. DON'T make the same mistake that I did. I'm just trying to help someone.

I let my fiancé use my card once to pay for his Boost Mobile bill. ONCE!!!! He got rid of their scrappy service and they still keep taking money out. And because there is no account anymore they won't even talk to us. I'm having to shut off my card and redo my entire life because they keep STEALING FROM ME!!!!

I have been with Boost Mobile for years with them withdrawing payment out of my account on the fourth of every month. They withdrew my payment and disconnected my service on the tenth of the month at 9:29 am without my consent or permission. Never reached out through email because this was my only way of communication because my SIM card went out due to having an older model phone. I contacted Boost through the local store and they informed me that they had no permission to disconnect my service. I reached out to their customer service and they refused to give me my refund. They said there's no corporate to discuss the matter with. The fact that a company would disrespect a loyal customer in this way says a lot about your company and what tall stand for.

Justine has demonstrated excellent skills in cellphones and computers. His in-depth knowledge has been invaluable to me. I really recommend him for any type of issues you might have with your electronic devices.

Boost customer service/IT department/Advanced IT deparment/Network Team are all extremely incompetent. My voicemail box was locked for one whole week and still not fixed. I called numerous times per day and I had to repeat telling the problem over and over again and tried the same set of steps they want me to do over and over again. They told me an escalation ticket was created, gave me the ticket # but when I called back, there was no such ticket created. They dropped my calls. They asked me to simply wait for someone to get back to me but no one did. Most of their IT people has zero idea how to unlock a voicemail box and asked me to just wait after entering all the info in their system.

Garbage! Overcharged twice after calling & updating the my payment method! Called Oct 2025, gave new card info for auto pay & they kept old #s instead of new one causing me to have to pay more!!! Going to find new carrier because this one sucks!!!

I have had boost mobile for almost 3 yrs now well up until last night that is I also had two lines work and personal. Not anymore longer. Last night about 10pm my service gets shut off well my phone bill isn't due until the 26th but it said my service was suspended. So I call them and was told even tho my plan is showing unlimited talk text and data I quote "went over my hotspot speed??? Now again I've had these accounts for almost 3 yrs never had this issue and hadn't did anything different that I normally don't do and NEVER HAD THIS ISSUE until last night. Then she tells me well I can help you start a new acct again with a new number but this one isn't no good anymore.

I have had Boost Mobile for years and they have went downhill year after year and especially since this 5g crap came. I used to brag about their service and how good it was for the money especially but now it's junk the internet slow as crap My phone not ring sometimes I don't have signal where I used to have signal when it was only 4G and their customer service is awful you call the company to talk to somebody and you can't understand them they're not from here and they can't understand me. And here lately I've been losing signal going to emergency calls only for no reason bc as soon as I put it on airplane mode and take it off it goes right back to full signal most of the time sometimes I have to do it a few times or cut my phone off and back on and I'll be sitting in the same spot, I didn't move where I from where I was at and it happens probably a couple times a week here lately.

Boost mobile lies. Service is ridiculous. Just brought the phone less than a month. Paid the phone bill Friday the 7th and I have one bar. Suppose to be 5G only. How I have bars if I’m by WiFi. If I’m out and about at work my phone barely works cause I never got service or data. This experience is inconvenient and I wouldn’t recommend no one switch over nor recommend this service. I rather try Total wireless atp.

I’ve been with Boost since 2011. They recently quit letting customers receive calls from any type of correctional facility. Unfortunately many people in the USA have loved ones in jail or prison. The fcc said to call them and request they unblock the correctional facility number, but they refused and for no good reason! You have to have a prepaid account to even receive calls from an inmate. What is this world coming to? I heard T-Mobile is guilty also. I pay my bills. I should not be told who can and cannot call me.

The guy at the store on Florin Rd lies to get you to buy. He don’t care. Customer service sucks. The contract is terrible in I would never. They lied about the phone being unlocked to my 18 year old. Then customer service said 1 year. Now is been a year is you gotta have the phone on for a year.

Just don't do it!! Nothing that is promised on dish network advertisement is true!!! My husband that has had strokes was totally taken advantage of and instead of $15 a month it was $65. When I called to have it changed they said we had to keep it for 6 months. Terrible customer service!!

I been with Boost ass Mobile for over 10 years. Started a new line with them. My phone get no service at times and I can't call out. If I was in need of help I can't call and I gotta call and pay 3$ just to fix the issue and what's bad is I gotta get and find alotta info I know they already have just by my name and number. This shit is not OK when some of us pay on time.

While their prepay service is convenient everything else about this company is horrible. Bad connection constantly and customer service is remarkably terrible. I needed to cancel my service, this being a prepay service I asked for a refund since it was the first day of the billing cycle, nope! Not even prorated for the rest of the month, they kept the payment and canceled the service, so I'm not using the service for this month but they still felt entitled to be paid, make it make sense! Never again Boost mobile.

Worst experience ever. Purchased phone 10/2/25. Associate could not set up phone. Went back 10/3 to different associate. Could not set up phone (no voice mail, no messaging, incoming calls going to another state). Went back 10/5. 40 minutes later, same result. Went back 10/6, asked to have phone factory reset and start over. Associate did that and still could not set up phone, Assoc sent me to other store where manager (Tim **} was said to be "more competent".

What a big disappointment. Paid up for three months. I took the card out and threw it in the garbage. I'm in the middle of 5 bars and no service. Boost you should be a shame to yourself. Please don't reply to this because I'm tired of your excuses. Guaranteed you taught me a valuable lesson. Don't buy Boost.

Boost literally will hold you hostage and give you the run around when it comes to transferring the phone number. It has taken two months to unlock and transfer after having service for over 12 months.

I switched to Boost about 7 years ago. We got the family plan, 4 lines for $100. The first few years, it was good. Not great, but good. They would slow down data to the point of having to connect to Wifi to access the internet. This was due to "peak usage". To be expected for the price you're paying. A couple of years ago, they changed their app around. When my bill was due, I would get text messages reminding me to make a payment. When they changed the app, this no longer happened. They were very persistent on me using autopay. No thanks. Then I started getting the text message reminders again saying for example, "Your bill is due on the 29th". Then, they would cut my phone off on the 28th or sometimes the 27th. I asked about this with the salesman at the Boost store he said straight out "They do that so you will enroll in autopay".

Boost and Likewise is are the worst telephone service. Customer Service are no help. They took my money for insurance and deductible and never gave me the telephone. I’ve called many times with no end in sight. They don’t take accountability. Their service sucks. I am leaving Boost losing almost $400 but I can’t take anymore of their customer service agents. They don’t call you back. They close claims without fixing the problem. Boost says they are not responsible for their insurance company, yet they ate the same company. They added my insurance when I didn’t ask for it. They took away my discount without telling me. I have not had service for 3 months; they don't care. They take weeks to figure out claim and still don’t help or take care of you. To top it all off , their service sucks.

After being on the phone for 3 hours I finally got in contact with the corporate office to honor what a representative said. I have been a customer for over 15 years and the rep stated that the company can change due dates when the phone is due and my phone was disconnected 4 days before the due date and I had PROBLEMS WITH EVERY CUSTOMER SERVICE REP I SPOKE WITH AND TRIED TO ACT LIKE I WAS THE ONE WITH THE PROBLEM.

They took a payment they were not authorized to take. The phone is off completely. They collected an autopay, they admitted to charging the due date for the collection. But they don't do refunds. So they stole it fairly. It's on me. Wow. So money hungry.

I bought my phone from Boost. The salesman straight out lied about the amount of Bill that's paid monthly leaving out the hidden fees. Got stuck with a plan that I don't need for 12 months. Not able to lower my plan. Salesman lied and said there was no problem with me changing my plan at anytime. These scandalous and corrupt salesmen have no lying to you just to make a sales problem. Customer service is no better. Every one of them had broken English and hardly understood English. Kept on going around in circles because he didn't understand what I was saying and he just kept on repeating himself. If I could reach every person that is thinking about going to boost Mobile I say boycott it. They're no different than the scammers that rip off people on the phone. If I could give boost a zero I would have but it didn't give me that option. I will be contacting better Business bureau.

Boost Mobile has by far the WORST customer service I’ve ever dealt with. When I bought my phone through them, no one bothered to inform me that I would be locked into their service for 12 months. Now that I want to unlock my phone, they refuse to do it and hide behind a policy they never disclosed upfront. Their representatives are unhelpful, give the same robotic answers, and take zero responsibility for their lack of transparency. I feel completely misled and trapped in a service I no longer want. Any company that withholds important information just to lock you in is dishonest and not worth doing business with. I’ll never recommend Boost Mobile to anyone—terrible communication, terrible customer support, and absolutely no respect for their customers.

Purchased a phone 5 days after it began to get hot while talking on it and bursted into flames and that was the end of the phone. My 5day old phone was finished. Took it back where I bought it, was told the place I bought it they were not responsible, Boost was, called boost just to be told the seller was responsible. I live on a fixed income of SSI so now I get to be phone less because boost doesn’t think they are responsible for a defective phone.

I bought a Boost Mobile phone 5 months ago and it stopped working, so, I bought another phone just to have same problem 2 days later. My receipt said I had 30 days to take it back. I wanted a full refund so I could go to another company and she told me she couldn’t do that and my only option was to spend another $160 on top of the $300 I just paid for new phone 4 days before!!! So, I’ve got a supposedly new Boost phone that doesn’t work with no refund whatsoever!!! I left there and went to T-Mobile since that’s who my internet is with. Now, I know why so many boost mobile stores are closing. DO NOT EVER BUY A BOOST MOBILE PHONE!!! They do not stand by their phones and couldn’t care less if you go to another company. Instead, go to **. They have great phones and most of all great customer service! And it’s cheaper.

Last night, I spoke with a security support and they transferred me to a guy named "Richard" that could have cared less that my phone was broken and I was trying to log into my account to purchase a new phone.

Tried to get a transfer PIN number from agent and even though I told her I was locked into another company and phone she continued her spiel. Then she said the number would be sent by text but would have to put me on hold. I cannot be on hold. I actually use my phone. So I hung up. Now I’ll probably have to go through the whole process again tomorrow. Plus they charged me twice my first month and wouldn’t give me a refund. I had to call my bank to get it refunded. Horrible service people!

Do not use this service. I was at the store in Cheshire Station in Woodbridge after visiting Safeway. Didn't know the store was there because I had just changed my service to Boost Mobile and figured since I'm out shopping, I could pay my monthly bill also. I was charged 5$ for having the audacity of walking into their store to pay my bill. Then I was charged 7$ for having the audacity for using my credit card. This was nearly half my bill. After 1 month, I will change my service and ensure any discussions involving cell phones in the future include my experiences with Boost Mobile.

Boost workers lie just to get a commission sale. They are a horrible company. They don't work with you when you're sick and won't let you lower your bill when emergencies happen. I am in the hospital doing chemotherapy so I asked to lower my plan so I can afford it. They told me no I can't. They want the whole amount.

If there was 0 stars, that's what they would get, their service is the absolute worst!! Do NOT MAKE A MISTAKE AND USE THIS AS YOUR CELL PHONE CARRIER!! Their customer service is the absolute worst!! Not a single person speaks clear English or is of any help at all! Service is horrible, customer service is horrible, their coverage is horrible, they will continue to tell you how their cell tower is "down" but do nothing to help you, they leave you with no service after you pay your bill, and offer no refund at all. They are by far the worst company to deal with ever!

After almost 20 year using Boost I decided to transfer my number to another carrier, and it been a nightmare. My phone is locked and I don't have service for more than 72 hours, they have verfied me every single day and still unlock my phone, I pay for this phone 900 hundred dollars 3 years ago, I don't owe them nothing. I don't understand why my phone is lock. This is a terrible customer service. I don't recommend this company. Is it a fraud, they want to keep the customer don't matter what. But don't provide a good service.

I’ve been a loyal Boost Mobile customer for over 3 years, with two active phones. I’ve always paid my bills on time and trusted the company — until I needed something simple: to unlock my phone so I could use it in another country. To my surprise, customer service told me there’s no way to unlock the phone, not even if I’m willing to pay for it! Basically, if I travel and don’t take my Boost SIM card, I’m supposed to just throw my phone away because it’s useless outside their network. That’s total disrespect to loyal customers. A serious company should at least allow unlocking after years of good standing. Think twice before buying a Boost Mobile locked phone. They trap customers with no fair option to leave — not even if you pay.

I joined Boost Mobile to get the Apple iPhone Pro Max 16 so I got the phone signed up and the coverage was horrible. I ended up switching the phone back over to Verizon and then when I canceled the account they charged me an additional month which they shouldn’t have. Boost mobile is a rip off.

** at 1070 middle country rd Selden NY 11784 was the best helpful professional Boost service l ever met, l just can’t thank enough how much he helped me and my son. He’s very professional, polite and fast .. We can’t thank him enough!! We had the best customer service ever. We are very happy and would recommend to all our friends and family & clients. Thank you!

Worst company ever. Pure cabbage!! Don't ever use them! Pure trash. Run! Run trash. Please don't ever use them. Crooked ass company! This company should be shut down and destroyed. 😤! They should call it Boost cabbage!

I had an emergency and I needed to call 911 and my Boost Infinite phone did not work, the call would not go through..I had to call the non emergency number and get transferred to the fire department. I called boost infinite customer service to tell them what happened and I asked for a new phone..They only said that I was to pay off the existing loan and purchase a new phone..Their malfunctioning device could have cost someone valuable life saving seconds and their response is upgrade and purchase a new phone..How sick is that..Don't use this company..

Complete nightmare dealing with them. Not the first, or even second time, it is complete chaos and unprofessional. Called to get my number switched to a new phone and was told I would receive a call back when my number came up. NEVER happened. I waited for their call for 45 min. NO CALLBACK. Decided to call them and was on hold 50 minutes and finally talked to someone who then eventually hung up right in the middle of helping me. Called back....on hold again for another 55 minutes, got hung up on. Believe it or not...

Where do I start? 1. Set up was a nightmare. 2. Spent hours over 5 days on phone with customer service trying to fix texting problems. 3. Today 10/1/2025 was on hold for 45 to 60 minutes and hung up 3 or 4 times transferred numerous times and after 45 minutes or so it just hangs up!!!! It was a big mistake to switch $10.00 savings a month is not worth the hassle.

I'd give negative stars if I could. I have had nothing but problems with Boost the last several months and today being the worst. Pay my bill like usual and get disconnected services all day causing me to miss important calls and multiple times for the same issue. Put on hold several hrs to get nowhere. Trash customer service and phone service and left in the wind for live chat. They closed with me as 16th in line for when they reopen. Beyond done with this garbage company.

I paid 80-something dollars for a prepaid sim card. When I bought the card, they were not able to activate my e-sim, and my iPhone doesn't have a sim tray. I called them multiple times, went back to the store 50 times, they are still not able to do shit. I asked for a refund, they said they need my passport, my social security number, etc (this is a PREPAID shit which is not working). So they can't even activate it, the service is not working, but they are not gonna refund me UNTIL I SEND THEM SOCIAL SECURITY DOCUMENTS. JOKE!

This service is sad. My son has service with this company. My son is disabled. Don't understand certain things. We were in the Boost store in Memphis, TN. Everything was going well, remind you they take $55.00 out of his account every month. Insurance come with his plan. When we were in the store we paid for the insurance part of the plan. The phone was suppose to be shipped. Got an email saying something different. This is fraudulent. We will cancel this service immediately. Unsatisfied customer. This services SUCKS.

I needed to change my number. Their wonderful overseas customer service gave me someone else's number, with that random person now receiving all of my calls/texts, and they refuse to fix it due to 'policy' and tell me I have to wait another month before they can fix their mistake and give me my own number. You really can't make this stuff up, people. They really expect me to pay for a service that I can't use, while all of my personal texts go to someone random person, for an entire month. When you ask to speak to a supervisor, customer service puts you on hold and hangs up. Until Boost replaces their customer service, I would say stay far away from Boost Mobile. If you ever have a problem, you're screwed. I for sure am going back to T-Mobile.

I've had Boost for about 5 months and every month when my bill comes my phone gets shut off because their systems rejects my card. I call the system rejects my card. They send me to customers service where I have to pay an extra fee to get my phone restored. Do not go with this service provider. Then trying to get a transfer PIN to switch service providers you have to give your left kidney and your first born. This place is a joke.

If I could put -5 stars for rating I would put that! They are the worse FRAUD ever!!! Act good and cheap but customer support and representatives have no knowledge of technology and phones! I was looking for a cell phone provider with support of a eSIM. I spoke with 2 service representatives, after providing my phone info, IMEI and manufacturer info and they both assured me that I can have eSIM activated. Bought the deal online, and was told to as activate physical SIM card and then call customer service that they will transfer it to be eSIM.

Boost Mobile claims 99% coverage. I am the 1% as soon as I enrolled, my phone quit working when I lost my WiFi because is weather. My wife’s phone continued to work as her phone had not been converted to Boost yet. She was still enrolled with Verizon. I immediately asked to be Disenrolled from Boost Mobile the same day I had enrolled. They had charged me $31.94 for the first month but the refused to refund my money. The advertise 30 day money back guarantee on Dish Tv. Poor customer service poor support. I definitely do not believe they’re a good company.

Boost Mobile has a very knowledgeable employee that makes a supreme effort to serve the customer. Located at 24th Street and Fruitridge, in Sacramento California. He took my virus filled cell phone, and totally fixed it with expertise and precision. Boost is lucky to have that guy, and it makes me glad that I am a customer. Thanks.

We have had Boost 1 day. I spoke with Erick operator ID ** and he refused to answer any of my questions, and refused to give me his boss. He didn't care. I need a corporate executive to talk to since he said he's the highest level of customer service. If that's true, that's really poor showing of Boost.

I’ve been through Boost for so long and never had a issue until now when I paid my phone bill and they up and took my money but then up and canceled my service after I paid for it and terminated my account and they said 10 days ago I’ll get a refund and now they are saying they can’t refund me because my phone was active when they took my money but why did they take my money then.

I've had Boost Mobile for little over a year. Never had an issue with them until now. I recently ordered a phone and went to return it and was refunded incorrectly into a credit. I wasn't refunded properly. Spoke with agents and managers. Finally got it fixed. But bill came out as if I owed more than what I owed. Was charged twice. Informed agent over the phone. Claims I never paid my past months bill and now bill shows for $302.99.

I ordered two Apple phones online from Boost Mobile, paid in full, and was expecting delivery. On the day of delivery, my order was suddenly canceled with no email, no phone call, and no explanation. I had to reach out to customer service myself, only to find the representatives unhelpful and management no better. To make matters worse, instead of refunding my payment in one transaction, Boost Mobile split it into three separate payments. Each one takes up to 10 business days to process, meaning I’m left waiting far too long to get my money back. This is completely unacceptable. A company should not cancel orders without notice, provide poor customer support, and then drag out the refund process. I would not recommend ordering online through Boost Mobile based on this experience.

I made the mistake of buying a line off the garbage Boost Mobile website just so I could finance an iPhone with my Apple Card. After wasting HOURS dealing with their useless, brain-dead excuse for “customer support” who couldn’t answer a single damn question, I realized this whole scam wasn’t worth it. So I called to cancel the line. And guess what? These clowns had the nerve to say they won’t refund me—because I bought it directly from their own shitty website. Are you kidding me? They provided ZERO service, pissed away hours of my time with their incompetent “support,” and still have the balls to keep my money. What a pathetic, shady, bottom-feeder company.

Fail Disabled people on daily basis with insistence on in store visits only. Primed for ADA class action lawsuit. Subpar systems. Many are broken. Won’t accept standard business emails. The list goes on and on. Imagine being 4 hours in and being denied after being told you're accepted. Imagine they have your money but you don’t have a phone? Would you be mad?

I switched from Metro and I regret it.. Can’t wait to switch back.. Brand new phone and I couldn’t even access my three way calls for months.. The plan was not explain to me properly so I’m stuck with a phone bill almost 3 times of what I was paying with metro…I will absolutely not do Boost again..

I am looking for a new provider. After watch the ad with had been actors held captive in a hole in the ground I am so insulted. I would never use this service even if it was free. This ad can provoke violence. Take it down.

I've been with them for 16 years. I bought a new phone 2 weeks ago. RCS messaging stopped. I went to the location, they couldn't fix it. Asked if I would get a new phone. Was told no and try to go to Best Buy to see if they could fix it. Asked what if they can't, she didn't know. I left there and changed carriers.

So I have two lines. My bill is supposed to be $50. I have unlimited text talk and data on both phones so one day I went to the store and I had no Internet couldn’t do nothing with the phone so then I called customer service and to remind you I have unlimited text talking and data and I told him I said I’m not paying nothing. Don’t try to take any money out of my pocket or off my card whatever so what’s he do? He steals $1 $25 off of my credit card. I called customer service. They gave me a credit but then they turned around and put it back on my bill and told me it was taxes. I said I just got this phone. How can it be taxes, then I asked them, "Well where’s the taxes going? What kind of taxes am I paying?" They couldn’t even tell me I said well.

I took advantage of an online promotion where I was supposed to have 1 year of free service by purchasing my phone up front, So I paid for my phone in full to take advantage of no phone bill for a year. I was billed every month and had to call their customer service every month to get it corrected which was never resolved before I left them 4 months into my supposed free year. Also when I first activated with them my service had a very weak signal. Contacted their tech team who did something to fix that. It was great for a couple months, 4 bars of 5G, then all of a sudden it dropped to 1 bar of 4G and at times I got a message saying I could only make emergency calls. I was lucky to see the 5G even in town. Several calls were made to customer service and the tech team and nothing was ever resolved. NEVER again Boost, keep your garbage service.

Boost will lie to you just to get you to buy what they are selling. I pay for a new phone and a new line. Never got the phone. Paid for service that I did not get to use and all they can tell me is things happen so now I have to buy another phone. They didn’t refund me at all. I will never use boost phone service again.

Worst customer service ever!! Poor description of services and no refund when Boost mistakenly added a service that wasn’t useable in the country I was in! In the end I paid more than standard carrier and not worth the hassle of not getting help when needed.

They are liars, on the phone over two hours, talking to 3 different people, nothing but lies, pretty sure if they'll lie to you, they will steal from you. Third time I've tried to obtain their service, nothing but lies

By far the worst phone company that ever existed I’ve been a loyal customer for about 8 years now and all these people do is waste your time and screw you over. They couldn’t pay me to keep using them. I hope the whole company burns to the ground. The customer service are the worst group of people, 0 help EVER. You have to be very stupid to ever choose them over any other phone company. It has been nothing but problems with them. My hand to god you will regret using Boost Mobile. I promise you that on my mother's life.

It's fraudulent company, no regard for customer. I ordered a phone gave them my credit card, payment went through and I got receipt for scheduled delivery and activation, when nobody showed up I called customer service, they told me order was cancelled for no reason, but they never send any cancellation email or anything, I found out when I called them. Wasting customer's time waiting for delivery and worse take your money for order that they cancelled for no reason. fraud 100 %, stay away if you value your time and don't want to be scammed

Boost has the worst data connection ever. They change the payment date. If you an hour late they don't do extension for people who work overtime and can't be there right away. The whole ten years I been with this company is one big mistake. They are money hungry and provide poor services

I purchased a plan and the sim was delivered via USPS. It would not allow set up so I called the BS customer service. They asked for full SSN and I asked them to give me a second to decide and he hung up. Ridiculous, the plan is already paid for and I have to go through lazy, unprofessional associates who ask for personal info just to use their 2 bit service. I will not use it again and believe me I will spread the word. I WANT THEM OUT OF BUSINESS!

Y'all! This company has horrible customer service! Every time you call, you get a different answer. I signed up a year ago and was put on the wrong plan and had to call 10+ times (no exaggeration) to get their mistake fixed. Finally, on the Infinite Access For Galaxy plan, they claim you're eligible to upgrade to the newest phone annually. I got the notice I was due for an upgrade (currently have an S24 Ultra). When I clicked the upgrade option, there were only Galaxy S series phones available. I called. The first person said you can't upgrade until the new year (wrong). I called again, and the woman said I have to send my phone back AND THEN they send the new one (wrong).