Boost Mobile Reviews

Boost Mobile is a joke. They told me I missed December bill which I know for a fact to be a lie. Boost would've cut off my services. Secondly why wasn't this stated then in January bill pay period so my bill is due before the 17th of each month. I send them 55 dollars on the 15th. Talk to someone to make the payment. Why wasn't this brought up then, then on the 17th they decided to go in my account and take another 55 dollars out of my account and they said she doesn't know how to help me cause it's stated I missed December like I said. Boost doesn't even give you any time after your bill is due. All of my 6 kids and wife are with boost but after this we all will be finding another carrier if this is the way they conduct business. Sincerely MONTEZ **

I canceled my service same day payment was taken out of my account. Boost does not want to give me my refund. Service I didn't use, I canceled my service because I can't afford it nor did I use service.

I had service with Boost Mobile for nearly ten years. The app slowly got worse. Service was okay. I ordered a new Samsung phone last July and the delivery was delayed or lost in transit and that experience was very frustrating. I canceled the order and reversed the $110 initial payment with my bank. I called Boost and had my phone unlocked so I could switch to a new carrier, explaining to the rep the debacle with my phone order was why I was canceling my Boost account. The rep unlocked my phone and I set up an account with a new carrier and upgraded my phone with them.

I don't know who is getting service for $25., but that has to be a lie. I have 3 lines that were supposed to be locked in. One of the phones went wrong and going into the store to upgrade or replace the defective phone we were told in order to do that the bill would increase. I am now paying an additional $55.+ for the same 3 lines. PITIFUL SERVICE AND CUSTOMER SERVICE. I am the stupid one, I just need to switch providers, but that is also a pain. If you can avoid Boost do so like a plague. RUN DO NOT WALK, RUN AS FAST AS YOU CAN, DO NOT USE BOOST.

Illegal Indian scam call centers. Boost is selling full price iPhones unlocked that are locked. If you pay full price for a iPhone boost written corporate policy is "immediate unlocking" or 2 day ". They will not unlock the iphone under any circumstance: after 20 calls to India, China, South Africa "rent a call center" and a week Later. The call centers are not boost employees but third party professional scammers who refuse to port out, refuse to document anything they say as they lie to you with no transparency, they have you sign mandatory contracts when they are a "no contract " company: on a full price phone which is another scam. The representative don't speak (good) English. It's illegal to lock a cell Phone that's paid in full. You will get nowhere with boost for resolution. They will steal, cheat, lie and defraud you. Professional scammers and fraudsters.

Plans may be cheap, but if you're unable to receive calls and texts, it's a waste of money. SIM card was upgraded after experiencing weak data signal. After the upgrade, I stopped receiving new texts and incoming calls. Spent hours getting the runaround, being sent to the store in the next town only to be told they can't help. Now they say I have to wait while they resolve an outage and system upgrade and to call back. The only place I'm calling now is a new carrier.

Boost Mobile has the absolutely most useless website possible. If you want to pay your bill you're good to go. Wanna file a claim? Get another phone? Change your plan? Use their chat? I suggest you drive to the nearest store. Or better yet change carriers. You'd be better off using "Jim Bob's Used Phone services".

Boost is sneaking in unfounded billing amounts, just like the thieves at Verizon Mobile. Pay attention to your bill if you are on autopay. They are trying to rip you off.

I bought my phone no problem. The service is so terrible! I can't listen to my phone while Im driving which is why I got the stupid thing. I can't talk to anyone in my actual home! I literally have to step outside. I am beyond upset about this service. Please listen. Do not walk. RUN AWAY FROM THIS PHONE SERVICE! TMOBILE won't even save me they told me just pay it off or eat it! I never give bad reviews, check me out, THIS IS TRULY BAD WORST DECISION EVER.

It's bad enough that as a long-time customer they have no incentives, but my biggest issue is your bill date....Why is the service suspended at the beginning of the actual bill date and they consistently make dumb excuses as to why? If the bill date is 5th, your service shouldn't be interrupted at 9 am on the 5th!!!! WTF?? This is one of the main issues with Boost!! Who shuts off a phone before the person has a chance to pay the bill?? ANY DAY ENDS ON MIDNIGHT, NOT THE ACTUAL DAY!!! THEY ARE THE WORST.

I switched to Boost with my same phone and number from another provider. I was waiting for the SIM card kit to arrive when I got an email days later that my account was activated and ready to go. The number and phone added to the account wasn't mine. The SIM card still hadn't arrived yet. I immediately tried to delete my credit card information. After speaking to 6 or 7 live agents they vehemently denied removing my card information. They also accused me of having someone in my circle activate the account. But how when I hadn't even received the SIM card for my phone. That number was from another state and not the same phone I have. They couldn't explain it. I pray this doesn't affect me in the future. One of the worst decisions I've ever made.

Definitely one of the most competitive providers in the USA market with them giving latest brands phones at affordable plans and feasibility to change your number, plan from the application and the website and their unlimited plans at the cost of 25$ a month is a great deal beside iPhone 16 e at the cost of 100$.

Boost Mobile have took my money off my card for 3 months and still have not sent me a SIM card. They keep on taking my money and I cannot stop them. My credit card has changed my card number and they still keep taking money off my card. Do not set your card up as auto pay because they will continue to take your money after your service is not running. Please be aware of Boost Mobile.

This has been the WORST experience I have ever had with a phone company. My phone just up and stopped working two days before Christmas, and still today is inoperable. And no one at the entire company has offered a viable solution for their inadequate network coverage, data stealing, and inoperable technology. They refuse to offer me a replacement phone, even though the phone has no damage, and is only 4 months old. I have not had this phone a year, All they seem to offer me is to use my insurance and pay a deductible, which is used to pay just in case I BREAK IT, not Boost Mobile.

Absolutely so frustrated, we've had 5 different "representatives" tell us different dates we can upgrade. They're rude and no one speaks without a very heavy accent, which is very hard to understand as an English speaker.

I had scheduled my new Z Fold 7 to be delivered 5 days ago by Boost Mobile, driver never showed up, then text 4 hrs later and said he was unable to come I need to reschedule. Very poor customer service, then credited me $5.00 for the inconvenience. Very poor customer service.

This is The Absolute WORST company out there to date. I have had Boost Mobile going on three years. They hold you hostage refusing to let you transfer service. I was told a year and even after my phone was stolen and I was locked out of all my accounts. They refused to allow me to transfer my number and they were absolutely no help with the stolen phone. In fact was refused when I requested my service shut down.

Purchased a new phone that was advertised to be $10 a month for the first 3 months, then $25 a month for life. I called in to activate my service and was told that my "Sim card already has a plan". OK? What does it plan to do then? Nothing. They told me that promotion was not available on my Sim card. Whatever that means. After just under 2 hours of dealing with Apu from Bangladesh, and his 7 cousins, I was told that they had to send me a new Sim card, and that I would be receiving a confirmation email by the end of the day. No such email was received. I called again and gave them the "ticket" number, and was told that there was no information under that number, and that I would have to wait 5 business days for the new Sim card. Two weeks have gone by, and still no Sim card, or confirmation email.

Slow, no good coverage, poor customer service. They said unlimited data but not true. Try talk to customer service, never have no one available. Paid for extra data but not get it, come back with other charges from games that I never ask. This company should disappear.

Boost mobile is a death trap. They require to set an autopayment and there is absolutely no way to remove it even after you have closed it. If you call their customer service, they pass you around to different departments make you wait 30+ minutes. Then they demand to "verify" the account that has already been closed by sending multiple forms of government documents. This is just a bullshit process so that you cannot close the account. It is better to contact your bank and block these **.

I had added my 3 granddaughters to my plan on 12/24/2025. For $ 25 per line. I get my bill I was being charged $ 50 per line. I called Boost Mobile. I was told I'm being charged for a full month for each line. Even though they were added 11 days. After I was told their lines will be prorated. The rep offered one line at prorated. I have never heard of being charged a full month of service for 11 days of service. I have been with Boost mobile for over 20 years. There's no loyalty in this company. I'm really thinking about switching.

Worst provider with non existent customer support. They charged me for January even though I am supposed to have one year free. They are refusing to give me a refund. Completely unacceptable. Incompetent rude agents.

My autopay drafted on 1.6.26. My service with Boost officially ended on 1.10.26 because I switched to AT&T. I called boost to get a refund since I only used 4 days of service. Boost customer service said that they do not do refunds

Boost Mobile has affordable plans. However, I recently had to purchase a new phone and because of the lack of knowledge of how the financing is done by the clerk. I was very dissatisfied with the price I paid and how I was paying for it. I returned the phone which was a process which canceled my contract, however boost for lack of being able to identify me with me providing my social security number, my address, my email copy of the front and back of my driver's license as well as a selfie, therefore they could not refund my money.

Hello. I’m posting this review with the hope that “the predators, AKA Boost mobile” make this right. I’m a mariner, Sea-Man and I go away working in a cargo boat 3-6 months at a time. Long story short I comeback home looking for the phone replacement I was supposed to get 8 months ago thru boost insurance (filed my claim, they approved it, but since then, their website keeps re-directing me to call them but after I call, they keep saying my claim it’s in process and call disconnects). Back in 2025 I was with boost paying $62,48 for two lines with hot-spot included; then I get the offer in mail to get iPhone16 for $149 dollars which I signed up for but then, after I opened my claim for lost equipment, I find out the it was all a lie because they tell me that I have a loan, and I’m financing it but none of these was disclosed to me at a time of signing. That’s one.

They said NO. I told them I respect your policy even though I don't agree with it since I have been with them for almost 2 decades. I have a perfectly fine phone that I was using a while ago with Boost Mobile. I asked them to unlock the device. They can not do so because they had locked the device to be used only with Sprint. Boost Mobile was with Sprint at that time.

My sister and I visited the boost mobile in Houston on Fm-529 and when I say Oziel was absolutely amazing! There is no exaggeration! He was able to upgrade her phone answer all of her questions and even helped me. His customer service is some of the best I’ve encountered in a long time! If I could recommend everyone to him and his location I would but I know his location may change. Give that man a raise! He definitely deserves it!

Trash. Everything about this service is freaking trash. Every time I try and call it says call failed, or they sending the caller straight to voicemail. Half the time my messages say not delivered. The other half the phone is just stupid.

Customer service is terrible, technical support requests the stupidest things for a prepaid service. The actual service provided was awful. When I requested refund on my service that was only two days into new cycle. They made it impossible to obtain requested refund. They don't care. If you're looking for good phone service Boost Mobile is not it!!! I promise.

It was good the first year. But for the last 2 months I can't access the Internet for more than 5 minutes at a time. I've contacted customer service at least 6 times. Each time they walked me through how to fix the issue. Assured me the issue was corrected and it was not. Last time I called I was told they were sending me a new SIM card and that would take about 10 days. It's been over 2 and a half weeks.. I told them to stop my automatic payments because I was switching my service but of course they have not done so. I'm very disappointed with this company!!!

Started at T-Mobile where they hosed me and forced a plan I didn't ask for and wouldn't stop the purchase. Signed me up after I said no. Boost, gave me 3 months of great service to make up for it. But that 3 months is over and since I've been struggling with data issues. Like my unlimited plan offers no data. It's trash. Can't find a good company to save my life! It's all about greed and profit while they take away key features that brought you to them in the first place. I'm about to just stop using a cell phone and go back to land line. You're all getting too expensive while providing no service.

My husband ordered me a new phone... So Boost Mobile took the money right away on 12/30/25. On Wed the 31st all Boost had done was create a label. Now we called several times. No one speaks English. The first CSR said, "You will get it when you get it," which made us mad, THe supervisor didn't know anything either, So I made a few phone calls to a family member who works for UPS and they found out that Boost had not contacted them to pick up a package for me,,, Now this was Friday 1/02/26, But we spoke to a supervisor on the 2nd and I told her this is fraud. Gave her my banker's name, the bank name and location and that I was sending all this information to them and letting them file a fraud charge, When we ordered the phone we gave the CSR our email. She put in the old email address and all emails were going to an email we had no access to.

Absolutely the worst company for service. Spectrum offered me a great plan. 100 times better than Boost. Have played the run around game for 4 days while hearing excuse after excuse why they will not unlock my phone. Point blank they are scammers and liars. Worst company I've ever dealt with

Not trustworthy. I was told In October 2025 that I will be able to downgrade my plan with January 2026 billing cycle. When I called in January 2026, they said that misleading information was provided and that I have to wait for 3 more months!!! They just simply washed their hands off saying it was misleading information by their representative!! When pointed that it is companies fault, representative was simply trying to end the call!! How can you trust a company like this!! Asked for a port out Pin, planning to move out of Boost even though my phone is still unlocked, don't want to associate myself with a company like this.

Worst company I ever dealt with. Ordered a SIM card yesterday and received an email today stating it was activated already without even receiving. Called customer service and they could not speak or understand any English. Unbelievable. You have been warned.

I been trying to get my phone unlocked for more than a week, which supposed to take two days according to there policy. They first sent me to verify myself by asking questions that I generated only to tell me that my answer were wrong. Lol BS. Then I had to upload my ID. which was verified only to tell me I have to wait two days to unlock a prepaid phone. Ridiculous. I never got the email and when I called back I had to go through the same process again. They Suck. I never had problems with this carrier until it was time to say bye-bye. Go figure. Stay away.

I decided to change carriers after I moved and had problems network coverages. After being on hold for over an hour, I got the pins to port out my phone numbers. I gave the pins and relevant info to my new carrier. Boost refused to port out the numbers according to my new carrier, so I decided it would be easier to get new numbers rather than deal with Boost customer service. I then found that Boost network locked my phone and my new SIM card would not work. I called and waited on hold again. This time I was told that I had not had the phone with Boost for a year so they would not unlock it. I looked it up in the app and this was not true. The customer service manager lied. I had bought the phone over two years ago from Boost and paid it in full. I met all the criteria to unlock the phone. I called again and was put on hold.

Boost Mobile is the serious net where I have ever ever used their services slow. They lie they cheat and they steal. They will not help you with any problems that you have. They will give you the RunAI. Do not suggest anybody go to boost mobile.

Under no given circumstance go with Boost Mobile!!!! (Beware)!!!! First I go to this store because I don’t want a contract plan. So I purchased my phone and paid the purchase price for the phone, neither representative in the store told me I could not have this until after I purchased my phone and then was put on a costly plan and told that I could come off after 1 year of service of $60 what I didn’t want from the beginning (entrapment). I left this store highly upset and called corporate to be told the very same thing. After that I wanted to sell the phone and be done with them but I found out that even though I brought the phone out and out not only could I not take to another provider but it would remain locked until my 12 months was PAID EACH MONTH FOR 12 months.

I’ve been a Boost Mobile customer for over 12 years. I am grandfather into my five lines $100. I was not using two of my lines and decided to try to use them. They told me that I couldn’t when I tried to activate a line on it. One customer said he was able to due to the fact it’s only four lines so it falls under the four for $100 plus. I wanted to add my Apple Watch. My bill before talking to them was $118. When I got my next bill it was 280. When I took a look at my statement, the representative decided to put a whole separate account with the line that I was trying to add onto my existing account.

I had internet trouble in the field and they went the extra mile to resolve my issue. They contacted the tech people who then did a internet scan to see the speed of my internet. Resolved it right away. And it only took 20 minutes.

I have been trying to switch from ATT to Boost Mobile now for about 2 weeks. I have finally given up due the literally unbelievable difficulty I have encountered with this completely insane process. After finally giving up; Boost Mobile now says they cannot refund my upfront $10.00 even though I am still very much within the advertised 30-day refund period. They gave me some ludicrous reason which is just some pathetic excuse to keep my money. I tried to give them a chance; but my decision to do so has proved to be a grave mistake. I would have to say they are not an ethical company in their refusal to refund my $10 fee as advertised.

Boost Mobile is terrible and so are the employees. I switched companies and notified boost I was doing so and that the other company was paying off the phones. They took thousands of dollars after they knew the process was happening. They won’t assist you in getting your final bill and keep putting tickets in when nothing comes from the ticket. No service wherever you go. Worst company I’ve ever worked with.

My wife and I stopped in the Boost Mobile store in Mechanicsburg Pa, on Saturday afternoon December 13 2025. The lights were on and open sign lit up, but the door was locked. I called the store's number and no answer. We knocked on the door, no answer. We were about to leave and decided to knock again. All of a sudden a man came out of the back looking very disgusted, he swung the door opened and said “what”, I said, "Are you open?" He said no! I said, "The sign says you are," he got very rude and said, "I’m taking a break." Then he said, "What do you want?" I said absolutely nothing and turned and walked away. Unbelievable the attitude of this employee. I was coming there to get 3 new phones with plans. I can’t tell you my opinion of boost mobile right now.

This company is totally incompetent. They do not tell you that they can not support your iPad, or Apple Watch phone service. They tell you the first two months are free, then charge for the two months. You get what you pay for, and here it is not much. I dropped AT&T based on what they said that they could do today, going back to AT&T tomorrow morning. DO NOT USE THIS COMPANY.

Terrible customer service! They will take your money and leave you hanging. The only reply you get is “that’s our policy” after ordering a phone and having UPS send the phone back bc they damaged it and you are told you have to wait until they receive the phone back in order to wait an additional 7 to 10 days to receive a refund for something that NEVER passed through your hands. TERRIBLE!! Stay away from these people! They’re just scamming people.

I just had one of Boost's help Support try to fix my phone. After I explained to him, I’ve had nothing but issues and could not even text my husband, and I told him I already reset my phone and updated it. He had me reset it again and assured me he’d call me back to make sure it worked. Now I am able to message here using my Internet. My phone doesn’t work. I can’t text. I just wanna know what I’m paying for. This is seriously the worst service I’ve ever got and the worst customer service.

The Manville NJ store has excellent managers, Outstanding employees. I had locked my phone. The customer service Boost agent was patient, calm. Kind, Help guide me to unlock it. I was so thrilled to have service on the phone back. Very helpful every time I visit.

I had an account with Boost for me and my husband and our daughters were on metro and we were tired of paying 2 different bills and since 2 of my daughters live over an hour away it's not easy to get them into town so we could swap everyone to boost so we just were going to transfer to Metro for the time being until we get a time you know in the future that we could all get together and go to Metro and switch over. Then while after sitting on the phone for over 18 minutes each time I called boost and three separate times I had to wait on hold for a customer service representative and I told them that I wanted my transfer pin and my account number and after asking three separate times while we were transferring and explaining to them that we didn't want to have two different phone bills we wanted one phone bill for everybody and just all the details they the first one just hung up.

I switched to Boost Mobile expecting to save money, but my experience has been extremely disappointing. The company’s billing system is very confusing, and I noticed transactions being made without my permission. Over the course of three months, I ended up paying nearly $300, with bills appearing 3 to 5 times per month. None of the live agents were able to explain why I was being charged so frequently or provide any clarity about my account. I feel that the company has taken advantage of me, and I am very dissatisfied with their service.

If BOOST MOBILE is going to outsource, make sure your representatives speak clear English and understand the language as well. I did a one-time pymt for my grandson & the csr put my debit card in his acct. as an automatic mo. withdrawal, thus in actuality BOOST stole my money & commited fraud on my acct. Then another csr had the audacity to tell me to contact my bank & tell them to “block” the pymt. I told him, it wasn’t that easy, not block transaction, they will cut the card off & send another one. And I would have to also get a police report. I don’t feel BOOST is worth all that when they can put it on the same way they took it off. 👎🏼👎🏼👎🏼BOOST!! PAY ME MY MONEY!!

The absolute WORST! If you need to use maps or If 911 needs to find you pray to God you don't have Boost. As I'm sitting here now in Atlanta I'm blocked on essential sites that I need access to because I'm showing up in NYC, Alberta Canada, Bermuda etc. I don't understand how Boost still has license to do business but I'm going to do everything in my power to ensure they don't in the future.

Boost Mobile is the BAD COMPANY: After creating my account with Boost mobile, I didn't activate my phone, but they still charge to my bank account monthly. It's hard to cancel the account. They charged me 3 months before my account was cancel. They trap customers with the saying "Boost mobile will not charge you before activation customer phone". They say "sorry for the inconvenience" for not refund my money! That's unreasonable. I am wasting a lot of time call and talking with the representatives.

Via email, without my consent, they changed my phone plan. As a former Republic customer, I was paying ~ $26.00 a month and would then receive a credit to my credit card of ~$10. I can't seem to change it back to guarantee my monthly credit continues. What a flop company. I feel sorry for their workers.

The worst cell company I ever dealt with. Trying to set up a phone with a low cost monthly fee. Within 24 hours of using my Credit Card and my card was hit with fraudulent charges. Their customer support is all off shore and after waiting a total of over 1 hour to get a service rep, I was put on hold, only to have the Indian rocket scientist I was dealing with hit the wrong hold button which cycled me back into the caller wait list for

I am giving Boost Mobile a 5 star rating for a couple of reasons. First the service is incredible and so is the price. The mobile app is convenient and incredibly easy to use. I was able to order my initial service plan and activate my own phone via eSIM from the app. From there I have successfully been able to make my payment every month with 1 click and done.

Deserves -ve 5 stars. I called and spoke to Josh about buying a phone; not to mention I am a customer of more than 20+ years to being pushed to take a new plan and to get rid of my current plan. Completely dissatisfied with the service I just received. It sounded more like he wanted to get me off the phone. 0% empathy.

Worst customer service experience ever. I would never do this again with Boost. Out $70 dollars. Worst people to ever talk to, got no help whatsoever. Will not recommend to anyone ever. Should have read reviews first.

I called and canceled my service and they still took the money out of my account and did not want to give me my money back all because they did not do their job that is not right. Do not mess with Boost Mobile. They will get you for your money.

I ordered online 11/26/2025 and I received confirmation email. Today is Saturday and yet no phone. Mind you email stated 24-72 hours I will get a update. I called costumer service to cancel and I’m advised that they can’t help me lol. Not only did they falsely advertised they failed to deliver in time and now told me I can’t cancel my order and that I have to wait 2 more business days.

Do not get the A16 5G. When I first got it, it would restart whenever I touched an app. It quit doing it for about a week. Now it's doing it on it's own all the time. Boost will not help you, they are crooks feeding off low income people, period. Sending junk phones to the masses.

I was a customer of Boost for years. Currently I still am. I bought a iPhone 16 and it's not even a year yet and went out on me. I also purchased a Motorola razor around the same time. I call recently to add a iPhone 13 to my line. The customer service representative was so rude. They didn't speak English so I didn't understand them too well and I guess they didn't understand me too well. I asked them to add the iPhone 13 and give me a number. Instead some kind of way they shut my razor off and added my phone number to the iPhone 13. I had to go into the store to see what's going on and see why I could not make a call on my phone. Didn't let me know that they gave a number. I found out when I went in the store.

I have had the worst experience with Boost. They lied to me numerous times, would not refund my money for a month of service I never used. I was reassured my money would be refunded but instead they credited it to my account which I thought I made clear I wanted to leave Boost and just needed my money back. They would not do it. Plus they were overcharging me every month. It was a nightmare while I was with them, I will be leaving Boost next month. I don't need that much stress in my life from a phone company. It was literally hell I had to go through while I was with them.

Absolutely, the worst service there is. I spent 45 minutes just trying to activate a phone and their tech department finally told me they would work on a solution and call me back in a few days. Immediate cancellation.

I would recommend using Boost Mobile as a last resort. They used to be ok but the past year they have went to hell. The customer service is awful and the insurance company is even worse. Don't waste your time or money with this company. You will be disappointed.

Changed my plan without my approval and now say they can't change it back. Signed up for $25 a month for life then they switched it to a $75 plan and just keep giving me a run around about it. Would never recommend them. Calling a lawyer to seek legal relief.

Do NOT do business with them. Their service is the worst and some of their phone personal are incompetent. I've been having the worst time of my entire life with them. (Regarding phones) I'm paying them..... and their towers refuse to pick up my signal.... for TWO months. Multiple calls, employees, and TECHNICIANS.... and still garbage. I've been written them for the better part of 15 years. But this stress is causing me to Hate them. WTF am I paying you for!!!! Negative 5 stars for being dysfunctional!

Worst company in the world. Terrible to deal with. A company that says there is no contract, they lie. I will never try them again. Just to cancel you have to get a link to verify your identity. Scan the front and back of your license, check a few boxes then wait. My wait time was over 50 minutes. All I wanted to do is cancel my auto pay and any account they have generated in my name. Good luck. You are dealing with foreigners, don't understand what you are saying. Just cancel anything in my name and no longer bill me. All of this in 5 days after I said I would try Boost. Terrible to deal with.

Terrible, terrible service... Went to Tulum for 5 days... Paid extra for global talk and text... After a day and a half in Tulum, could not longer call, or text. When tried to dial 611 was told I needed to use another phone!! Try finding a usable phone in Mexico... Found out later when got back to the states. My brother had been put in the hospital with near death complications (no he didn't die) but, did not find out about it until after we got back to the states.. NO one could call or text me....

I just ordered a phone two days and it already does not work. Now, it is Friday so I called and talked to Daniel about my situation. My situation is I have another phone that just needs to be unlocked. In order for me to put my new Sim card in it. Daniel told me, after I proved my identity, that he would have to put a order in so that they can unlock the phone on their end. Daniel told there was no one I could talk to in order to expedite the process. Because not only did I just purchase a new phone and do not have the means to just buy another one.

Do not choose Boost. They refuse to refund over $200 for one of their iphone promotions.. On the day out for delivery they cancelled delivery and requested the phone get sent back to sender. They suspended my current service 6 days before my due payment and they refuse to refund my $242.56.. They got their phone back before the actual delivery and kept my money. They won't help. They end chats and calls with contact your bank. Never had bank issues. Been with my bank for 4 years now.. They are using these promotions as bait and keeping customer’s money. Don't trust them. Just as I loading these images I forgot to mention they want $277 to store my $60 plan and the transaction shows complete for $242.56. That's what they owe me. Got me thinking if complete I am not getting my money back and cute they kept an iphone 15.

Boost Mobile: A Telecom Black Hole Where Time and Sanity Go to Die. To call Boost Mobile's operational model a standard telecommunications service is a profound disservice to the word "service." It is not a company that provides connectivity; it is a corporate gauntlet designed to maximize user frustration, minimize actual support, and ensnare customers in a low-cost contract that quickly escalates into a high-cost emotional toll. If telecommunications companies were ranked on a scale of sheer administrative hostility, Boost Mobile wouldn't just top the list—it would be the standard against which all other corporate nightmares are judged. This is not just bad customer service; this is a meticulously engineered ecosystem of incompetence.

I had phone problems, and called for tech support. Being unable to receive a text, I spent 15 minutes talking to their people before being put on hold for another 30 minutes. Problem still unsolved; account (and phone service) down. The people I talked to were polite and tried to help, but that's the best I can say. The account security questions they told me about *after* the hold time won't work with someone who doesn't have a working phone. This is hardly useful - my only option is to find and visit their store.

Mislead by sales stating that it's,"unlimited ". I switched over and within 3 days they claimed I reached 30mg and had to up my plan to 50! My calls kept dropping and the phone was slow! I switched back to Verizon within 2 weeks! Then when I needed my "pin number" to transfer back the customer service rep, "which I could hardly understand" proceeded to yell at me for switching so soon! The worst part of this nightmare is that they locked my husband's phone and not even management at actual Boost stores could get them to unlock my husband's phone number even after Verizon bought out his boost phone with a new one which I paid for! Horrible company, Horrible service all the way around!!!

I changed over to Boost after speaking with a customer service rep, who spoke English. I was told that I would pay $10.00 a month per line for the first two and the other would be free for the first year. I have been charged $25.00 a month for the first two lines per month. I was also told that my sim cards would be mailed to me, which I haven't seen yet, although I receive text telling me to download these apps to see what great benefits my new Sim cards have. I contacted customer service only to have very rude unprofessional foreigners who speak very broken English. I feel that I.C.E. should check out the employees for boost. My service is very poor and the phone is really useless. What good is a cheap plan, if you can never use it. I guess you get what you pay for. DON'T make the same mistake that I did. I'm just trying to help someone.

I let my fiancé use my card once to pay for his Boost Mobile bill. ONCE!!!! He got rid of their scrappy service and they still keep taking money out. And because there is no account anymore they won't even talk to us. I'm having to shut off my card and redo my entire life because they keep STEALING FROM ME!!!!

I have been with Boost Mobile for years with them withdrawing payment out of my account on the fourth of every month. They withdrew my payment and disconnected my service on the tenth of the month at 9:29 am without my consent or permission. Never reached out through email because this was my only way of communication because my SIM card went out due to having an older model phone. I contacted Boost through the local store and they informed me that they had no permission to disconnect my service. I reached out to their customer service and they refused to give me my refund. They said there's no corporate to discuss the matter with. The fact that a company would disrespect a loyal customer in this way says a lot about your company and what tall stand for.

Justine has demonstrated excellent skills in cellphones and computers. His in-depth knowledge has been invaluable to me. I really recommend him for any type of issues you might have with your electronic devices.

Boost customer service/IT department/Advanced IT deparment/Network Team are all extremely incompetent. My voicemail box was locked for one whole week and still not fixed. I called numerous times per day and I had to repeat telling the problem over and over again and tried the same set of steps they want me to do over and over again. They told me an escalation ticket was created, gave me the ticket # but when I called back, there was no such ticket created. They dropped my calls. They asked me to simply wait for someone to get back to me but no one did. Most of their IT people has zero idea how to unlock a voicemail box and asked me to just wait after entering all the info in their system.

Garbage! Overcharged twice after calling & updating the my payment method! Called Oct 2025, gave new card info for auto pay & they kept old #s instead of new one causing me to have to pay more!!! Going to find new carrier because this one sucks!!!

I have had boost mobile for almost 3 yrs now well up until last night that is I also had two lines work and personal. Not anymore longer. Last night about 10pm my service gets shut off well my phone bill isn't due until the 26th but it said my service was suspended. So I call them and was told even tho my plan is showing unlimited talk text and data I quote "went over my hotspot speed??? Now again I've had these accounts for almost 3 yrs never had this issue and hadn't did anything different that I normally don't do and NEVER HAD THIS ISSUE until last night. Then she tells me well I can help you start a new acct again with a new number but this one isn't no good anymore.

I have had Boost Mobile for years and they have went downhill year after year and especially since this 5g crap came. I used to brag about their service and how good it was for the money especially but now it's junk the internet slow as crap My phone not ring sometimes I don't have signal where I used to have signal when it was only 4G and their customer service is awful you call the company to talk to somebody and you can't understand them they're not from here and they can't understand me. And here lately I've been losing signal going to emergency calls only for no reason bc as soon as I put it on airplane mode and take it off it goes right back to full signal most of the time sometimes I have to do it a few times or cut my phone off and back on and I'll be sitting in the same spot, I didn't move where I from where I was at and it happens probably a couple times a week here lately.

Boost mobile lies. Service is ridiculous. Just brought the phone less than a month. Paid the phone bill Friday the 7th and I have one bar. Suppose to be 5G only. How I have bars if I’m by WiFi. If I’m out and about at work my phone barely works cause I never got service or data. This experience is inconvenient and I wouldn’t recommend no one switch over nor recommend this service. I rather try Total wireless atp.

I’ve been with Boost since 2011. They recently quit letting customers receive calls from any type of correctional facility. Unfortunately many people in the USA have loved ones in jail or prison. The fcc said to call them and request they unblock the correctional facility number, but they refused and for no good reason! You have to have a prepaid account to even receive calls from an inmate. What is this world coming to? I heard T-Mobile is guilty also. I pay my bills. I should not be told who can and cannot call me.

The guy at the store on Florin Rd lies to get you to buy. He don’t care. Customer service sucks. The contract is terrible in I would never. They lied about the phone being unlocked to my 18 year old. Then customer service said 1 year. Now is been a year is you gotta have the phone on for a year.

Just don't do it!! Nothing that is promised on dish network advertisement is true!!! My husband that has had strokes was totally taken advantage of and instead of $15 a month it was $65. When I called to have it changed they said we had to keep it for 6 months. Terrible customer service!!

I been with Boost ass Mobile for over 10 years. Started a new line with them. My phone get no service at times and I can't call out. If I was in need of help I can't call and I gotta call and pay 3$ just to fix the issue and what's bad is I gotta get and find alotta info I know they already have just by my name and number. This shit is not OK when some of us pay on time.

While their prepay service is convenient everything else about this company is horrible. Bad connection constantly and customer service is remarkably terrible. I needed to cancel my service, this being a prepay service I asked for a refund since it was the first day of the billing cycle, nope! Not even prorated for the rest of the month, they kept the payment and canceled the service, so I'm not using the service for this month but they still felt entitled to be paid, make it make sense! Never again Boost mobile.

Worst experience ever. Purchased phone 10/2/25. Associate could not set up phone. Went back 10/3 to different associate. Could not set up phone (no voice mail, no messaging, incoming calls going to another state). Went back 10/5. 40 minutes later, same result. Went back 10/6, asked to have phone factory reset and start over. Associate did that and still could not set up phone, Assoc sent me to other store where manager (Tim **} was said to be "more competent".

What a big disappointment. Paid up for three months. I took the card out and threw it in the garbage. I'm in the middle of 5 bars and no service. Boost you should be a shame to yourself. Please don't reply to this because I'm tired of your excuses. Guaranteed you taught me a valuable lesson. Don't buy Boost.

Boost literally will hold you hostage and give you the run around when it comes to transferring the phone number. It has taken two months to unlock and transfer after having service for over 12 months.

I switched to Boost about 7 years ago. We got the family plan, 4 lines for $100. The first few years, it was good. Not great, but good. They would slow down data to the point of having to connect to Wifi to access the internet. This was due to "peak usage". To be expected for the price you're paying. A couple of years ago, they changed their app around. When my bill was due, I would get text messages reminding me to make a payment. When they changed the app, this no longer happened. They were very persistent on me using autopay. No thanks. Then I started getting the text message reminders again saying for example, "Your bill is due on the 29th". Then, they would cut my phone off on the 28th or sometimes the 27th. I asked about this with the salesman at the Boost store he said straight out "They do that so you will enroll in autopay".

Boost and Likewise is are the worst telephone service. Customer Service are no help. They took my money for insurance and deductible and never gave me the telephone. I’ve called many times with no end in sight. They don’t take accountability. Their service sucks. I am leaving Boost losing almost $400 but I can’t take anymore of their customer service agents. They don’t call you back. They close claims without fixing the problem. Boost says they are not responsible for their insurance company, yet they ate the same company. They added my insurance when I didn’t ask for it. They took away my discount without telling me. I have not had service for 3 months; they don't care. They take weeks to figure out claim and still don’t help or take care of you. To top it all off , their service sucks.

After being on the phone for 3 hours I finally got in contact with the corporate office to honor what a representative said. I have been a customer for over 15 years and the rep stated that the company can change due dates when the phone is due and my phone was disconnected 4 days before the due date and I had PROBLEMS WITH EVERY CUSTOMER SERVICE REP I SPOKE WITH AND TRIED TO ACT LIKE I WAS THE ONE WITH THE PROBLEM.

They took a payment they were not authorized to take. The phone is off completely. They collected an autopay, they admitted to charging the due date for the collection. But they don't do refunds. So they stole it fairly. It's on me. Wow. So money hungry.

I bought my phone from Boost. The salesman straight out lied about the amount of Bill that's paid monthly leaving out the hidden fees. Got stuck with a plan that I don't need for 12 months. Not able to lower my plan. Salesman lied and said there was no problem with me changing my plan at anytime. These scandalous and corrupt salesmen have no lying to you just to make a sales problem. Customer service is no better. Every one of them had broken English and hardly understood English. Kept on going around in circles because he didn't understand what I was saying and he just kept on repeating himself. If I could reach every person that is thinking about going to boost Mobile I say boycott it. They're no different than the scammers that rip off people on the phone. If I could give boost a zero I would have but it didn't give me that option. I will be contacting better Business bureau.

Boost Mobile has by far the WORST customer service I’ve ever dealt with. When I bought my phone through them, no one bothered to inform me that I would be locked into their service for 12 months. Now that I want to unlock my phone, they refuse to do it and hide behind a policy they never disclosed upfront. Their representatives are unhelpful, give the same robotic answers, and take zero responsibility for their lack of transparency. I feel completely misled and trapped in a service I no longer want. Any company that withholds important information just to lock you in is dishonest and not worth doing business with. I’ll never recommend Boost Mobile to anyone—terrible communication, terrible customer support, and absolutely no respect for their customers.

Purchased a phone 5 days after it began to get hot while talking on it and bursted into flames and that was the end of the phone. My 5day old phone was finished. Took it back where I bought it, was told the place I bought it they were not responsible, Boost was, called boost just to be told the seller was responsible. I live on a fixed income of SSI so now I get to be phone less because boost doesn’t think they are responsible for a defective phone.

I bought a Boost Mobile phone 5 months ago and it stopped working, so, I bought another phone just to have same problem 2 days later. My receipt said I had 30 days to take it back. I wanted a full refund so I could go to another company and she told me she couldn’t do that and my only option was to spend another $160 on top of the $300 I just paid for new phone 4 days before!!! So, I’ve got a supposedly new Boost phone that doesn’t work with no refund whatsoever!!! I left there and went to T-Mobile since that’s who my internet is with. Now, I know why so many boost mobile stores are closing. DO NOT EVER BUY A BOOST MOBILE PHONE!!! They do not stand by their phones and couldn’t care less if you go to another company. Instead, go to **. They have great phones and most of all great customer service! And it’s cheaper.

Last night, I spoke with a security support and they transferred me to a guy named "Richard" that could have cared less that my phone was broken and I was trying to log into my account to purchase a new phone.

Tried to get a transfer PIN number from agent and even though I told her I was locked into another company and phone she continued her spiel. Then she said the number would be sent by text but would have to put me on hold. I cannot be on hold. I actually use my phone. So I hung up. Now I’ll probably have to go through the whole process again tomorrow. Plus they charged me twice my first month and wouldn’t give me a refund. I had to call my bank to get it refunded. Horrible service people!

Do not use this service. I was at the store in Cheshire Station in Woodbridge after visiting Safeway. Didn't know the store was there because I had just changed my service to Boost Mobile and figured since I'm out shopping, I could pay my monthly bill also. I was charged 5$ for having the audacity of walking into their store to pay my bill. Then I was charged 7$ for having the audacity for using my credit card. This was nearly half my bill. After 1 month, I will change my service and ensure any discussions involving cell phones in the future include my experiences with Boost Mobile.

Boost workers lie just to get a commission sale. They are a horrible company. They don't work with you when you're sick and won't let you lower your bill when emergencies happen. I am in the hospital doing chemotherapy so I asked to lower my plan so I can afford it. They told me no I can't. They want the whole amount.

If there was 0 stars, that's what they would get, their service is the absolute worst!! Do NOT MAKE A MISTAKE AND USE THIS AS YOUR CELL PHONE CARRIER!! Their customer service is the absolute worst!! Not a single person speaks clear English or is of any help at all! Service is horrible, customer service is horrible, their coverage is horrible, they will continue to tell you how their cell tower is "down" but do nothing to help you, they leave you with no service after you pay your bill, and offer no refund at all. They are by far the worst company to deal with ever!

After almost 20 year using Boost I decided to transfer my number to another carrier, and it been a nightmare. My phone is locked and I don't have service for more than 72 hours, they have verfied me every single day and still unlock my phone, I pay for this phone 900 hundred dollars 3 years ago, I don't owe them nothing. I don't understand why my phone is lock. This is a terrible customer service. I don't recommend this company. Is it a fraud, they want to keep the customer don't matter what. But don't provide a good service.

I’ve been a loyal Boost Mobile customer for over 3 years, with two active phones. I’ve always paid my bills on time and trusted the company — until I needed something simple: to unlock my phone so I could use it in another country. To my surprise, customer service told me there’s no way to unlock the phone, not even if I’m willing to pay for it! Basically, if I travel and don’t take my Boost SIM card, I’m supposed to just throw my phone away because it’s useless outside their network. That’s total disrespect to loyal customers. A serious company should at least allow unlocking after years of good standing. Think twice before buying a Boost Mobile locked phone. They trap customers with no fair option to leave — not even if you pay.

I joined Boost Mobile to get the Apple iPhone Pro Max 16 so I got the phone signed up and the coverage was horrible. I ended up switching the phone back over to Verizon and then when I canceled the account they charged me an additional month which they shouldn’t have. Boost mobile is a rip off.

** at 1070 middle country rd Selden NY 11784 was the best helpful professional Boost service l ever met, l just can’t thank enough how much he helped me and my son. He’s very professional, polite and fast .. We can’t thank him enough!! We had the best customer service ever. We are very happy and would recommend to all our friends and family & clients. Thank you!

Worst company ever. Pure cabbage!! Don't ever use them! Pure trash. Run! Run trash. Please don't ever use them. Crooked ass company! This company should be shut down and destroyed. 😤! They should call it Boost cabbage!

I had an emergency and I needed to call 911 and my Boost Infinite phone did not work, the call would not go through..I had to call the non emergency number and get transferred to the fire department. I called boost infinite customer service to tell them what happened and I asked for a new phone..They only said that I was to pay off the existing loan and purchase a new phone..Their malfunctioning device could have cost someone valuable life saving seconds and their response is upgrade and purchase a new phone..How sick is that..Don't use this company..

Complete nightmare dealing with them. Not the first, or even second time, it is complete chaos and unprofessional. Called to get my number switched to a new phone and was told I would receive a call back when my number came up. NEVER happened. I waited for their call for 45 min. NO CALLBACK. Decided to call them and was on hold 50 minutes and finally talked to someone who then eventually hung up right in the middle of helping me. Called back....on hold again for another 55 minutes, got hung up on. Believe it or not...

Where do I start? 1. Set up was a nightmare. 2. Spent hours over 5 days on phone with customer service trying to fix texting problems. 3. Today 10/1/2025 was on hold for 45 to 60 minutes and hung up 3 or 4 times transferred numerous times and after 45 minutes or so it just hangs up!!!! It was a big mistake to switch $10.00 savings a month is not worth the hassle.

I'd give negative stars if I could. I have had nothing but problems with Boost the last several months and today being the worst. Pay my bill like usual and get disconnected services all day causing me to miss important calls and multiple times for the same issue. Put on hold several hrs to get nowhere. Trash customer service and phone service and left in the wind for live chat. They closed with me as 16th in line for when they reopen. Beyond done with this garbage company.

I paid 80-something dollars for a prepaid sim card. When I bought the card, they were not able to activate my e-sim, and my iPhone doesn't have a sim tray. I called them multiple times, went back to the store 50 times, they are still not able to do shit. I asked for a refund, they said they need my passport, my social security number, etc (this is a PREPAID shit which is not working). So they can't even activate it, the service is not working, but they are not gonna refund me UNTIL I SEND THEM SOCIAL SECURITY DOCUMENTS. JOKE!

This service is sad. My son has service with this company. My son is disabled. Don't understand certain things. We were in the Boost store in Memphis, TN. Everything was going well, remind you they take $55.00 out of his account every month. Insurance come with his plan. When we were in the store we paid for the insurance part of the plan. The phone was suppose to be shipped. Got an email saying something different. This is fraudulent. We will cancel this service immediately. Unsatisfied customer. This services SUCKS.

I needed to change my number. Their wonderful overseas customer service gave me someone else's number, with that random person now receiving all of my calls/texts, and they refuse to fix it due to 'policy' and tell me I have to wait another month before they can fix their mistake and give me my own number. You really can't make this stuff up, people. They really expect me to pay for a service that I can't use, while all of my personal texts go to someone random person, for an entire month. When you ask to speak to a supervisor, customer service puts you on hold and hangs up. Until Boost replaces their customer service, I would say stay far away from Boost Mobile. If you ever have a problem, you're screwed. I for sure am going back to T-Mobile.

I've had Boost for about 5 months and every month when my bill comes my phone gets shut off because their systems rejects my card. I call the system rejects my card. They send me to customers service where I have to pay an extra fee to get my phone restored. Do not go with this service provider. Then trying to get a transfer PIN to switch service providers you have to give your left kidney and your first born. This place is a joke.

If I could put -5 stars for rating I would put that! They are the worse FRAUD ever!!! Act good and cheap but customer support and representatives have no knowledge of technology and phones! I was looking for a cell phone provider with support of a eSIM. I spoke with 2 service representatives, after providing my phone info, IMEI and manufacturer info and they both assured me that I can have eSIM activated. Bought the deal online, and was told to as activate physical SIM card and then call customer service that they will transfer it to be eSIM.

Boost Mobile claims 99% coverage. I am the 1% as soon as I enrolled, my phone quit working when I lost my WiFi because is weather. My wife’s phone continued to work as her phone had not been converted to Boost yet. She was still enrolled with Verizon. I immediately asked to be Disenrolled from Boost Mobile the same day I had enrolled. They had charged me $31.94 for the first month but the refused to refund my money. The advertise 30 day money back guarantee on Dish Tv. Poor customer service poor support. I definitely do not believe they’re a good company.

Boost Mobile has a very knowledgeable employee that makes a supreme effort to serve the customer. Located at 24th Street and Fruitridge, in Sacramento California. He took my virus filled cell phone, and totally fixed it with expertise and precision. Boost is lucky to have that guy, and it makes me glad that I am a customer. Thanks.

We have had Boost 1 day. I spoke with Erick operator ID ** and he refused to answer any of my questions, and refused to give me his boss. He didn't care. I need a corporate executive to talk to since he said he's the highest level of customer service. If that's true, that's really poor showing of Boost.

I’ve been through Boost for so long and never had a issue until now when I paid my phone bill and they up and took my money but then up and canceled my service after I paid for it and terminated my account and they said 10 days ago I’ll get a refund and now they are saying they can’t refund me because my phone was active when they took my money but why did they take my money then.

I've had Boost Mobile for little over a year. Never had an issue with them until now. I recently ordered a phone and went to return it and was refunded incorrectly into a credit. I wasn't refunded properly. Spoke with agents and managers. Finally got it fixed. But bill came out as if I owed more than what I owed. Was charged twice. Informed agent over the phone. Claims I never paid my past months bill and now bill shows for $302.99.

I ordered two Apple phones online from Boost Mobile, paid in full, and was expecting delivery. On the day of delivery, my order was suddenly canceled with no email, no phone call, and no explanation. I had to reach out to customer service myself, only to find the representatives unhelpful and management no better. To make matters worse, instead of refunding my payment in one transaction, Boost Mobile split it into three separate payments. Each one takes up to 10 business days to process, meaning I’m left waiting far too long to get my money back. This is completely unacceptable. A company should not cancel orders without notice, provide poor customer support, and then drag out the refund process. I would not recommend ordering online through Boost Mobile based on this experience.

I made the mistake of buying a line off the garbage Boost Mobile website just so I could finance an iPhone with my Apple Card. After wasting HOURS dealing with their useless, brain-dead excuse for “customer support” who couldn’t answer a single damn question, I realized this whole scam wasn’t worth it. So I called to cancel the line. And guess what? These clowns had the nerve to say they won’t refund me—because I bought it directly from their own shitty website. Are you kidding me? They provided ZERO service, pissed away hours of my time with their incompetent “support,” and still have the balls to keep my money. What a pathetic, shady, bottom-feeder company.

Fail Disabled people on daily basis with insistence on in store visits only. Primed for ADA class action lawsuit. Subpar systems. Many are broken. Won’t accept standard business emails. The list goes on and on. Imagine being 4 hours in and being denied after being told you're accepted. Imagine they have your money but you don’t have a phone? Would you be mad?

I switched from Metro and I regret it.. Can’t wait to switch back.. Brand new phone and I couldn’t even access my three way calls for months.. The plan was not explain to me properly so I’m stuck with a phone bill almost 3 times of what I was paying with metro…I will absolutely not do Boost again..

I am looking for a new provider. After watch the ad with had been actors held captive in a hole in the ground I am so insulted. I would never use this service even if it was free. This ad can provoke violence. Take it down.

I've been with them for 16 years. I bought a new phone 2 weeks ago. RCS messaging stopped. I went to the location, they couldn't fix it. Asked if I would get a new phone. Was told no and try to go to Best Buy to see if they could fix it. Asked what if they can't, she didn't know. I left there and changed carriers.

So I have two lines. My bill is supposed to be $50. I have unlimited text talk and data on both phones so one day I went to the store and I had no Internet couldn’t do nothing with the phone so then I called customer service and to remind you I have unlimited text talking and data and I told him I said I’m not paying nothing. Don’t try to take any money out of my pocket or off my card whatever so what’s he do? He steals $1 $25 off of my credit card. I called customer service. They gave me a credit but then they turned around and put it back on my bill and told me it was taxes. I said I just got this phone. How can it be taxes, then I asked them, "Well where’s the taxes going? What kind of taxes am I paying?" They couldn’t even tell me I said well.

I took advantage of an online promotion where I was supposed to have 1 year of free service by purchasing my phone up front, So I paid for my phone in full to take advantage of no phone bill for a year. I was billed every month and had to call their customer service every month to get it corrected which was never resolved before I left them 4 months into my supposed free year. Also when I first activated with them my service had a very weak signal. Contacted their tech team who did something to fix that. It was great for a couple months, 4 bars of 5G, then all of a sudden it dropped to 1 bar of 4G and at times I got a message saying I could only make emergency calls. I was lucky to see the 5G even in town. Several calls were made to customer service and the tech team and nothing was ever resolved. NEVER again Boost, keep your garbage service.

Boost will lie to you just to get you to buy what they are selling. I pay for a new phone and a new line. Never got the phone. Paid for service that I did not get to use and all they can tell me is things happen so now I have to buy another phone. They didn’t refund me at all. I will never use boost phone service again.

Worst customer service ever!! Poor description of services and no refund when Boost mistakenly added a service that wasn’t useable in the country I was in! In the end I paid more than standard carrier and not worth the hassle of not getting help when needed.

They are liars, on the phone over two hours, talking to 3 different people, nothing but lies, pretty sure if they'll lie to you, they will steal from you. Third time I've tried to obtain their service, nothing but lies

By far the worst phone company that ever existed I’ve been a loyal customer for about 8 years now and all these people do is waste your time and screw you over. They couldn’t pay me to keep using them. I hope the whole company burns to the ground. The customer service are the worst group of people, 0 help EVER. You have to be very stupid to ever choose them over any other phone company. It has been nothing but problems with them. My hand to god you will regret using Boost Mobile. I promise you that on my mother's life.

It's fraudulent company, no regard for customer. I ordered a phone gave them my credit card, payment went through and I got receipt for scheduled delivery and activation, when nobody showed up I called customer service, they told me order was cancelled for no reason, but they never send any cancellation email or anything, I found out when I called them. Wasting customer's time waiting for delivery and worse take your money for order that they cancelled for no reason. fraud 100 %, stay away if you value your time and don't want to be scammed

Boost has the worst data connection ever. They change the payment date. If you an hour late they don't do extension for people who work overtime and can't be there right away. The whole ten years I been with this company is one big mistake. They are money hungry and provide poor services

I purchased a plan and the sim was delivered via USPS. It would not allow set up so I called the BS customer service. They asked for full SSN and I asked them to give me a second to decide and he hung up. Ridiculous, the plan is already paid for and I have to go through lazy, unprofessional associates who ask for personal info just to use their 2 bit service. I will not use it again and believe me I will spread the word. I WANT THEM OUT OF BUSINESS!

Y'all! This company has horrible customer service! Every time you call, you get a different answer. I signed up a year ago and was put on the wrong plan and had to call 10+ times (no exaggeration) to get their mistake fixed. Finally, on the Infinite Access For Galaxy plan, they claim you're eligible to upgrade to the newest phone annually. I got the notice I was due for an upgrade (currently have an S24 Ultra). When I clicked the upgrade option, there were only Galaxy S series phones available. I called. The first person said you can't upgrade until the new year (wrong). I called again, and the woman said I have to send my phone back AND THEN they send the new one (wrong).

I was offered a promotional offer for Boost Mobile thru my TV provider. Switching to Boost and the activation process was seamless. That's the end of my positive experience. Although coverage in my area was always adequate, more than often I couldn't send texts or send or receive calls. The agent made it difficult when I decided to cancel my service. I called for my transfer pin and account number and she kept me on the line for quite a while trying to sell me on Boost Mobile. I finally yelled at her to stop speaking and just give me the two items that I requested. She did eventually but just kept trying to sell me on Boost so I had to just end the call rather abruptly!

Every time I pay, auto automatically pops in and in order to submit the auto pay box clicks green as if I clicked on it. This is ridiculous.. I have a RIGHT to choose or not chose auto pay.. Unlimited is really not unlimited usage as well.. Other people have joined Boost because of my referral.. Thinking. 🤔

I recently had the unfortunate experience of dealing with Boost Mobile, and I feel compelled to share my frustration regarding their abysmal customer service and questionable business practices. Last month, I traveled to Bermuda and activated global roaming services online, expecting to stay connected. Unfortunately, that service failed miserably. I attempted to send text messages while abroad, but nothing went through. I tried multiple times, convinced it was a minor glitch, but ultimately found myself without the service I had paid for. Upon returning home, I reached out to Boost for assistance, hoping to resolve the issue with my billing. To my disbelief, the representative informed me that they could do nothing to fix my bill because they couldn't confirm if the service had actually worked. How convenient! So, I’m left with a bill for a service I couldn’t even use.

I was lied to for a year. I was told in September I could go to a $25. This is after the ** lied in store to me that I could change it with customer service. So got the last 3 months they gave me a coupon to drop my $50 rate to $30. I called today and I couldn't get the $25 I could only get the $40 rate. All these ** lie that work for this company. The service was good but not for this bullsh"t. I actually turn a phone off with Cricket that was only $30 for this crap. Run, the lies aren't worth it.

The worst experience ever. Don't waste your time and your money. They couldn't activate my line for hours. And then it was a pain in the ** to transfer my number from them. And the customer service is not helpful at all! Avoid at any cost

Buyers beware. They stole my money and then I called back like 10 minutes later, asked to get a refund so we can't do that something about because I didn't activate the line but they took the money out of my account. I would not recommend this company to anybody. Nope never again. If I could give him zero Stars I would.

Have used Boost and I am leaving next week when I get paid, terrible service. I keep losing service. Can't make calls or texts and it's not because of a dead zone, I DO NOT recommend to family or friends. There are other phone company option out there with better reviews.

I paid my phone on August 7. I called to let them know that they had turned my phone off for two days and all they can say it doesn't show it at their end. I also told them that I have a picture of it showing that it was suspended and the due date was incorrect. They turn it on on August 30. Remind you they turned it off August 28. That's two days without a phone. All they can say was they can't do nothing about that. Don't go with Boost. Go elsewhere. Boost needs to do better or they will lose all their clients.

I have had 2 Boost phones for several years. My bill has been debited from the same card # the entire time. On Sept. 2nd both my phones were turned off. I drove 30 minutes to the Boost store in Bowling Green Ky. The employee was so rude! She said she can't help. I called and spoke to a supervisor that told me my card was no good. But it was the same card! I called 3 times to try to fix this problem and was hung up on 3 times! Also we are Dish Customers and told my bill would be $50. They charged $50 March, April and May then it went back up to $70. I am cancelling service with them and I am making this review to let people know what a rip off company this is!

Boost canceled my orders without notifying me, I only found out because I checked on my order status. Called them and they said I would receive my refund in 7 days. Called after 7 days and they told me it would be 10 days. Called 10 days later and they told me I would see it in my credit card by the end of the day. Well it's been more than 10 days. They won't give me back my refund for the orders THEY canceled. They stole my money, plain and simple, there's no other way to put it.

So for the past 8 months, Boost has been stealing from me. It’s called Mini Games for $4.70. They added it to my account on my child’s account. Mind you, I’m the only one who can go onto the account and add anything. I put a stop to it 2x. And it keeps coming back with them saying they sent me a VIP promotion and I accepted. That’s a lie. They didn’t want to refund ANY money at all. Watch your bill because if they can add add-ons to your account with an auto pay they will.

Crappy coverage. Crawling speeds. And a system in place that ensures you don't get a new device for two weeks after paying for it. Even if it's a 3 year old device that isn't in demand. I wouldn't recommend to anyone.

I was given a rate price in the store. I got home and found they’d increased the price. I called Boost. They said the store made a mistake and there was nothing they could do. It’s bait and switch. Fraud. Shame on them.

Boost is the worst service that I have ever had!! I pay $100.00, the week after I pay my bill my data is gone and it runs so slow that I can’t even open up an email and when you speak to customer they are no help. I don’t feel that I should have to purchase extra data when I am already paying a bill. When you start service it should be explained that once you have used your data that your service will be slow but then they know nobody will buy from them. In this day and age we use our phones for everything and this is a big inconvenience and they do not care. I do not know how anybody can give the 5 stars because they do not deserve 1 star. I believe that the BBB should make them explain to customers what they will actually be getting with the plan and that they will be spending more than the initial bill.

Boost is slowly but surely becoming the 4th major network competitor the market needs. I made the switch from Verizon about six months ago and I can honestly the say the coverage and wireless internet speed is the same if not better than verizon, and the price is significantly better. It's honestly been kinda eye opening how gimmicky the other carriers like T-Mobile, Verizon and ATT are. Boost got me a $25 dollar for month plan for life (we'll see, looking at you verizon) with everything the average consumer needs. Very happy so far. As always, just buy the phone you want unlocked... Don't get sucked into the "we'll give you a free phone you'll actually be stuck with for 3 years" crap the legacy carriers are known to do.

I spoke with agent last night and the man specifically said that my account for adding a new Line would be $90. I always used to pay $80 for two lines, but in extra Line is being added and he continue that process and I check my account this morning and now I’m paying $114. They do not say everything to you back communication liars. Slow phone service. If you go out far. No better deal. Do not come here. I recommend you’re going to AT&T or T-Mobile.

Boost mobile is the worst phone carrier I have ever had. I have the so called unlimited data plan Which I know isn’t completely unlimited. The problem is data is supposed to slow not completely stop and have the nerve to ask me to pay for more data. The plan is already $60 unlimited. The plan should only slow not stop working completely.

This company won't unlock your phone. They told 6 months. After 6 months, I called them to unlock my phone, they told 1 year. After 1 year, they still refused to do it. That's ridiculous! Another bad experience I had with them, I remember I bought a phone, one store manager refused to give me the phone number for the insurance I had, my phone was insured, however. I don't think this a company to choose.

Boost Mobile at 199 Caldwell Blvd service particular in Nampa, ID provides excellent customer particularly ** who has saved my phone from the relentless hacker I have had. I highly recommend this service and this store. Great prices and excellent service.

So I ordered and paid for an Iphone 16e...online from Boost Mobile!! I have been waiting a week for it to be delivered to my address. They use UPS... Unfortunately UPS only delivers during normal business hours.. 9-5(7)!!! Well. I'm at work all day and then I travel home to pick up my kids...so I'm not home during those times!!! And because it's a cell phone and expensive...Boost doesn't allow the package to be left on site without signature! So okay....that's why.. Are you ready?!.. that's why UPS has CERTIFIED ACCESS POINT CENTERS OR LOCATIONS around where I and every other customer lives...where you can go and pick up that package at a later date or time!!!! But guess what... BOOST MOBILE and their idiotic executive management team or whomever is running it...WILL NOT ALLOW THE UPS DRIVER TO DROP OFF THE PACKAGE AT ONE OF THEIR "OWN" ACCESS CENTERS!!!!

Boost Mobile makes it very difficult to get customer service by their very difficult verification process. I canceled my service and didn't get a refund. I called with my ss #, account # - everything they might need. They advised they had to ask verification questions like what cars I owned over the last 55 years. Boost then said they could not verify me and I had to drive 45 minutes to a store to get verified.

I have been using Boost Mobile for my phone service for the past five months, and unfortunately, my experience has been far from satisfactory. Despite having set up auto-pay to avoid disruptions, my service gets suspended monthly. Each time this happens, I call customer service, only to spend at least an hour on hold, waiting for someone to address the issue. It’s incredibly frustrating to be kept on hold for so long, and even after finally reaching a representative, my service often takes an additional three days to resume.

Sarah is very rude. Once I let her know that I did not want a new phone she no longer wanted to help, I had to say no 4 times to a phone, it felt like harassment. It does not feel like the Boost Mobile it used to be before she started.

I have had Boost Mobile for a year and a half. It was a headache and took months to get the service we paid for. Got a lot of runaround! In short, they finally switched to a better tower after months of complaining. Service tolerable for the last 8 months. Recently, in past two weeks, here is deja vu. Dropped calls, no service connection, callers can't hear me, I can't hear them!!!! I suspect they changed us back to their s!!! Towers without telling us. We pay $80 a month for 2 senior phones and get crap service!!!! Not happy. Giving Boost, the Boot 👢👢👢.

I called 8/6/2025 to have a line removed and my bill adjusted. I was told it would take effect on the next billing cycle. I then received a text indicating they took my entire payment not the updated one. I then call to get this clarified in which the representative show I called and did not understand why it was not completed. Instead of refunding my money they stole, they offer me a credit to my account. What? I want the money back that was stolen from my account after 3 representatives verified my call was made and didn't understand as to why my account did not reflect. They are scam artists. This will be my last month with them.

I have only been with Boost Mobile for a few days after dropping AT&T when I paid my phone off. This is the first time I've had service in 4 days. I am not exaggerating when I say I talked to at least 20 different people to get my service activated! If this service continues I am going to go back to AT&T.

I am a real estate agent in NYC; a potential renter called me and left a message that they were interested in my of my rental listings, but did not leave their number, their number did now show in the received call list. I was able to use the phone feature called "envelope" and get the number, which was international, when I tried to call the number it said I did not have enough funds to make international calls. I called Boost looking to add funds to make this one international call (I typically never make international calls), they told me they do not add funds for one international, that I had to update my plan and pay $10 a month extra to make this one call; this was annoying, but I was desperate to get in touch with this potential renter, so ended up agreeing to the service and figured I could cancel later.

I'm not sure what happened and why dish bought Boost but the decline in customer service and general service with reception phone seemingly doing what it wants when it wants. I would love to control the phone I pay for.

They overcharge and don't give your money back. They were overcharging me by $58 a month and kept telling me they'd fix it the following month and still overcharged my account. Did this for 4 months and I finally asked for a transfer PIN because they refused to refund me the correct amount. When I asked for my money back they sent me $58 and said that was all they could do. Boost has a bunch of liars that will tell you what you want to hear and then not do what they say just so they don't have to deal with the customer at the time. They STILL owe me almost $200. DON'T USE BOOST MOBILE. THEY'RE THIEVES.

I’ve been a loyal Boost Mobile customer for over 12 years, and I’m extremely disappointed with their service. I recently purchased a new phone directly from Boost, and after 9 months of use I asked to have it unlocked. Instead of helping me, they told me that my phone doesn’t qualify because it hasn’t been active for a full 12 months.

@boostmobile worst service ever experienced. You activated my sim to the wrong phone (not mine) and now I can't verify myself as you send a text to the number! I can't talk to your support to fix it, so paying for a sim I can't use and can't cancel! Not acceptable.

I switched for Boost to boost infinite. Biggest mistake of my life for so many reasons. 1st everything has to be done online and when you're dealing with a hacker doing anything online is horrible. My phone was hacked the same day I activated it. I called boost immediately and was told a hacked phone is not covered under warranty which is a lie. In the first week a warranty covers anything. So I continued making payments on a phone that's compromised.

I recently had Boost as my service provider and the entire experience was just awful from the service connection to the customer service I tried to contact customer service when I had issues with my service but all I got was rude and unhelpful feedback from them what they told me was to just create a new account when it wouldn’t work even though I had only purchased my service for that month 6 days prior to this issue. I was very patient at first but that didn’t seem to help the situation as though customer service only seemed to blow me off rather than try to help. This one star review is generous in my opinion if there was a zero star option I would choose it.

I switched over to Boost in June trying them out. Called them back in July-Aug when arrived back home because I was on vacation, not happy with their service at all and wanted to cancel my plan and send the phone back they say its too late. I'm asking what can be done my service goes out and says SOS every day so there is no need for me to have the service. Then I ask I will pay on the phone I just want to port my number over to a new carrier and they say its not possible.

They are HORRIBLE. They canceled my order for no apparent reason and I called out the day so I could receive my device. Instead got a email saying my order couldn’t be delivered. Spoke with a agent and he said for undiscoverable reasons it was canceled which is no explanation or answer at all. Also I have to wait 7-10 business days just for my refund. BOOST SUCKS. I WOULD GO BACK WITH FAMILY MOBILE INSTEAD.

I pay for 5g service, so should get 5g service. Instead constantly see my service dropping all the way to 4G LTE constantly. Lower your prices if you are going to give your customers bad signal. We pay your for a service so we should get the service we pay for.

Well, I was going through Dish Network and Boost Mobile. I had called Dish Saturday afternoon, I talk to them about cell service, they told me it's 15 for Dish customers so she transferred me over to Boost Mobile. Thought I had everything set up for delivery for my phone today and hooked up, boy was I mistaken. Driver never showed up, didn't notify me. Then it took forty-four dollars out of my account instead of fifteen, so I called Boost, got the runaround so I call Dish, gave them hell so as my opinion. Hell. No, don't use Boost for nothing.

Terrible customer service and they are scam artist. Avoid at all cost. I ordered a iPhone that was stolen in the mail and they said you SOL. I would never get this service again. I advised you to stay far away.

I'm not trying to be rude, I was mad at Metro. Boost Mobile is trash. I rather go in Walmart and get a prepaid phone and use their service. I will not ever get this service again. I'm waiting for my phone bill to be due so I can go back to Metro, this ain't it.

Boost Mobile is just like every other modern business in America. "We're for the everyday hardworking American! Just please don't read the terms of service!" Nothing special, or different. Just more of the taking the poor American across the coals to keep its share holders happy. So in that case, might as well pay for service from somewhere else. Because let's be honest, shall we? All businesses in America are about keeping share holders happy while bending the little people, who keep it all going over a barrel. The service is, eh. The price (after you discover the terms of service) eh. Customer service, eh. So yeah, modern American business, it's an eh. So buy it if you want cause at the end of the day, it's just like every other modern American business. In the business of keeping share holders happy.

I had previously been with Metro for 4 years and was mostly satisfied. My SAMSUNG phone became obsolete and soon couldn't get important updates. Metro would not give me a FREE phone to continue with them. I decided to move on and shop around as I REALLY wanted a new FREE SAMSUNG GALAXY phone. BOOST came thru with a FREE A25 worth $299 but I had to sign a contract for 1 year. I have ups and down with BOOST. Once or twice a month I couldn't get on internet cause I had reached my data cap. I am in internet throughout the day.

I have had cell service since the 1980's. Never have I had this kind of poor service from a cell phone carrier. From the day I activated my Boost service I have been attempting to return the equipment and terminate service. The service is so unreliable that my battery needs recharging throughout the day. The phone continually drops calls and when accessing the mail or other internet features, the phone will not load content due to the poor connection. Every time I have called, they attempt to troubleshoot with no resolution and simply escalate to level II IT desk and tell me to wait for a call within 48 hours. The call never comes. This is simply an attempt to stall and eat up the 30 day return window.

Horrible experience trying to port number from Boost to another carrier. They locked the number so then even after I got the port pin and talked with 100 people for days and did the silly authentications multiple times and literally begged me to stay. Ridiculous to the point that I’m not attempting to port that number anymore. I’d rather go through the trouble of getting a brand new number.

Worst carrier in the UNITED STATES. I been with Boost Mobile for 10 years. They refused to give me 10 dollar credit towards my bill. Customer service is very poor. They're very rudely disrespectful. I'm so glad I switch with Verizon ...

Had this service for a while. As of late, high-speed data doesn't exist. Choppy service. Even bought 2g a data pack. Lasted about 5 minutes. I don't watch movies, or play high-end graphic games, yet my data is being drained. Today is the first day of my billing cycle where data rolls over. Where's my data?

I was given the worst service, they blocked my network without information after the day I paid. I roamed around whole day trying to figure out, literally they kept me waited and kept transferring from this department to another department. Finally someone could figure out after wasting my whole day and said that will call back when it’s done, I never received the call. I am trying to call again, and I am being ghosted again, they keep on waiting only. They have the most useless team for customer care and technical support.

Stay away from this bullshit company. I called and asked for a 2 day grace period for payment. The corporate office stated that they offer 10 days when all I need was 2. These local vendors are doing just whatever they want and not following corporate guidelines. I'm switching back to Cricket where they care about their customers and you don't have to put up with this nonsense.

Don’t don’t don’t don’t. I have two phones, they both are on SOS now, thanks to the “tech” team and the online chat is even worse. Go find another phone carrier. I should have known when I saw they were owned by DirecTv, there some more scammers.

My phone I got from Boost, no longer works. I could not receive help due to the two-way verification with my phone, which doesn't work, so I can't receive codes. Even when I used the phone, I had to walk around the house to get a good signal to make calls. So I had to ditch Boost due to this issue; therefore, I lost my phone, and the number I had for 20 years is now gone. Yes, good customer service, they are nice to talk to, but then they are condescending to the end.

Went to Boost store to upgrade my phone. Lady was on phone with her friend the whole time. Long story short I've been on hold 40 mins cause none of my text are coming there and I work on my phone and still on hold waiting for a rep when if she would be doing her job this wouldn't be happening. Very unprofessional.

I've never written a review for a cellphone company before, but after the past nearly 2 weeks of calls and an "instore visit" I feel that I need to comment. We were with Boost for several years. We recently cancelled our relationship with them because we found another company that was much less costly. The big problem is that we were told we could have one of the phones we had through them unlocked so we could use it with another company. After numerous phone calls to them (& being told originally that it was possible to unlock it and it would only be 2-3 business days for this to take place) we were told to go to a Boost store and they could take our identification and call the company and they would unlock our phone. We'd been told they would send us an email when it was unlocked also.

Boost has messed us over many times. 1. Went to add lines! They started me on a different plans so I'm charged double a month. The employees inside Indian Mound Mall Boost are about worthless. Cheated me out of hundreds so I call customer service. They say, "We can't help you because you started a new contract." NO I didn't. The over sized employee inside your store had no idea what he was doing. The manager was already on break one hour after they opened. She came back and basically told me to leave. If I'm not happy call customer care!

Don’t try this company. I signed up to try their service and was promised delivery of a phone and activation the next day. The representative came out without the phone. He called in and said the phone wouldn’t arrive for 2 weeks so I canceled. Was told refund would post in 3-5 days. That was 16 days and 7 phone calls ago. Still no refund. I just called credit card to dispute. They are very hard to contact. Each call took over an hour and got nothing accomplished. Verizon is much better in every aspect.

My husband and I switched to Boost in 2024. We have been happy with the service. However, I called to upgrade to a 16pro since the website said I was eligible. I was told it would ship Monday July 21st, 2025. On Tuesday, I hadn't receive a shipping notice or order confirmation. I was told my order was on hold because I needed to sign a financial agreement via chat. I never received one but I received a PIN number email and promotional materials to the email i provided to them.

It really is a ZERO, they give you the run around then can legally take a cash payment early and will not refund it. The phone doesn't work properly. They refused. They are able to do so but refuse. $60 monthly paperweight.

This is what happened to us with Boost. We had a problem and were approved 2 times for new phones first one online but never got a email from you to sign the agreement which they admitted was a fault on their end pending a $288.66 in our bank so they said go to a store which we drove 42 miles each way, but in store the computer crashed just before transaction was finished so they said to go home and do it again on computer.

Boost Mobile, the worst cellular service! Phone loses service everywhere. Even if it's up to date, top of the line phone. Then customer care!!! I don't think they know what that is. Talk about the runaround. I have switched and will not go back. But if you're short on money and need some kind of service. Well boost is the one.

Poor connection with many large laps in connection at all. They offer extra data but when you buy it, it runs out within just a few minutes after purchasing without having even used the service. They refuse to relay what has caused the data to go so fast due to some sort of privacy act which sounds totally suspicious to me.

To anyone considering Boost Mobile... Beware! If you cancel service with Boost after making your payment in advance for the month, you do not get a refund if you are beyond the 30-day "trial" period. We cancelled on day 33 of service with this wretched business and it took 20 minutes and four (4) "representatives" before I was informed that there is no refunds. So if you cancel, do so before the end of 30 days. Live and learn how some business steal your money. Also suggest filing complaints with the BBB and FCC.

Never getting or keeping this service again. Want me to pay for a phone that came defective. Phone gets hot. It cracked. The customer service is rude. Not too mention I've been trying to get some assistance but all they do is collect bill money and Don't care I can't receive any calls or text nor emails. They want to charge me to fix their phone. When I completely offered to buy my own I was told they had no more. I wouldn't get my dog a line if I could. Thanks for nothing. Last month dealing with a phone company that doesn't make their customers feel secure and grateful appreciated.

Boost Mobile is by far the worst company! They basically force you to stay with them for 12 months, even though it is not a contract! The customer service is horrible. Majority of them speak to you like you are not even a customer. This whole company is just based off of money. I hate this company & I will not tell no one to buy or even do any type of business with this company for real! I hate you & I wish these 12 or whatever semi months I have with you guys go real fast!