Boost Mobile Reviews

I needed to change my number. Their wonderful overseas customer service gave me someone else's number, with that random person now receiving all of my calls/texts, and they refuse to fix it due to 'policy' and tell me I have to wait another month before they can fix their mistake and give me my own number. You really can't make this stuff up, people. They really expect me to pay for a service that I can't use, while all of my personal texts go to someone random person, for an entire month. When you ask to speak to a supervisor, customer service puts you on hold and hangs up. Until Boost replaces their customer service, I would say stay far away from Boost Mobile. If you ever have a problem, you're screwed. I for sure am going back to T-Mobile.

I've had Boost for about 5 months and every month when my bill comes my phone gets shut off because their systems rejects my card. I call the system rejects my card. They send me to customers service where I have to pay an extra fee to get my phone restored. Do not go with this service provider. Then trying to get a transfer PIN to switch service providers you have to give your left kidney and your first born. This place is a joke.

If I could put -5 stars for rating I would put that! They are the worse FRAUD ever!!! Act good and cheap but customer support and representatives have no knowledge of technology and phones! I was looking for a cell phone provider with support of a eSIM. I spoke with 2 service representatives, after providing my phone info, IMEI and manufacturer info and they both assured me that I can have eSIM activated. Bought the deal online, and was told to as activate physical SIM card and then call customer service that they will transfer it to be eSIM.

Boost Mobile claims 99% coverage. I am the 1% as soon as I enrolled, my phone quit working when I lost my WiFi because is weather. My wife’s phone continued to work as her phone had not been converted to Boost yet. She was still enrolled with Verizon. I immediately asked to be Disenrolled from Boost Mobile the same day I had enrolled. They had charged me $31.94 for the first month but the refused to refund my money. The advertise 30 day money back guarantee on Dish Tv. Poor customer service poor support. I definitely do not believe they’re a good company.

Boost Mobile has a very knowledgeable employee that makes a supreme effort to serve the customer. Located at 24th Street and Fruitridge, in Sacramento California. He took my virus filled cell phone, and totally fixed it with expertise and precision. Boost is lucky to have that guy, and it makes me glad that I am a customer. Thanks.

We have had Boost 1 day. I spoke with Erick operator ID ** and he refused to answer any of my questions, and refused to give me his boss. He didn't care. I need a corporate executive to talk to since he said he's the highest level of customer service. If that's true, that's really poor showing of Boost.

I’ve been through Boost for so long and never had a issue until now when I paid my phone bill and they up and took my money but then up and canceled my service after I paid for it and terminated my account and they said 10 days ago I’ll get a refund and now they are saying they can’t refund me because my phone was active when they took my money but why did they take my money then.

I've had Boost Mobile for little over a year. Never had an issue with them until now. I recently ordered a phone and went to return it and was refunded incorrectly into a credit. I wasn't refunded properly. Spoke with agents and managers. Finally got it fixed. But bill came out as if I owed more than what I owed. Was charged twice. Informed agent over the phone. Claims I never paid my past months bill and now bill shows for $302.99.

I ordered two Apple phones online from Boost Mobile, paid in full, and was expecting delivery. On the day of delivery, my order was suddenly canceled with no email, no phone call, and no explanation. I had to reach out to customer service myself, only to find the representatives unhelpful and management no better. To make matters worse, instead of refunding my payment in one transaction, Boost Mobile split it into three separate payments. Each one takes up to 10 business days to process, meaning I’m left waiting far too long to get my money back. This is completely unacceptable. A company should not cancel orders without notice, provide poor customer support, and then drag out the refund process. I would not recommend ordering online through Boost Mobile based on this experience.

I made the mistake of buying a line off the garbage Boost Mobile website just so I could finance an iPhone with my Apple Card. After wasting HOURS dealing with their useless, brain-dead excuse for “customer support” who couldn’t answer a single damn question, I realized this whole scam wasn’t worth it. So I called to cancel the line. And guess what? These clowns had the nerve to say they won’t refund me—because I bought it directly from their own shitty website. Are you kidding me? They provided ZERO service, pissed away hours of my time with their incompetent “support,” and still have the balls to keep my money. What a pathetic, shady, bottom-feeder company.

Fail Disabled people on daily basis with insistence on in store visits only. Primed for ADA class action lawsuit. Subpar systems. Many are broken. Won’t accept standard business emails. The list goes on and on. Imagine being 4 hours in and being denied after being told you're accepted. Imagine they have your money but you don’t have a phone? Would you be mad?

I switched from Metro and I regret it.. Can’t wait to switch back.. Brand new phone and I couldn’t even access my three way calls for months.. The plan was not explain to me properly so I’m stuck with a phone bill almost 3 times of what I was paying with metro…I will absolutely not do Boost again..

I am looking for a new provider. After watch the ad with had been actors held captive in a hole in the ground I am so insulted. I would never use this service even if it was free. This ad can provoke violence. Take it down.

I've been with them for 16 years. I bought a new phone 2 weeks ago. RCS messaging stopped. I went to the location, they couldn't fix it. Asked if I would get a new phone. Was told no and try to go to Best Buy to see if they could fix it. Asked what if they can't, she didn't know. I left there and changed carriers.

So I have two lines. My bill is supposed to be $50. I have unlimited text talk and data on both phones so one day I went to the store and I had no Internet couldn’t do nothing with the phone so then I called customer service and to remind you I have unlimited text talking and data and I told him I said I’m not paying nothing. Don’t try to take any money out of my pocket or off my card whatever so what’s he do? He steals $1 $25 off of my credit card. I called customer service. They gave me a credit but then they turned around and put it back on my bill and told me it was taxes. I said I just got this phone. How can it be taxes, then I asked them, "Well where’s the taxes going? What kind of taxes am I paying?" They couldn’t even tell me I said well.

I took advantage of an online promotion where I was supposed to have 1 year of free service by purchasing my phone up front, So I paid for my phone in full to take advantage of no phone bill for a year. I was billed every month and had to call their customer service every month to get it corrected which was never resolved before I left them 4 months into my supposed free year. Also when I first activated with them my service had a very weak signal. Contacted their tech team who did something to fix that. It was great for a couple months, 4 bars of 5G, then all of a sudden it dropped to 1 bar of 4G and at times I got a message saying I could only make emergency calls. I was lucky to see the 5G even in town. Several calls were made to customer service and the tech team and nothing was ever resolved. NEVER again Boost, keep your garbage service.

Boost will lie to you just to get you to buy what they are selling. I pay for a new phone and a new line. Never got the phone. Paid for service that I did not get to use and all they can tell me is things happen so now I have to buy another phone. They didn’t refund me at all. I will never use boost phone service again.

Worst customer service ever!! Poor description of services and no refund when Boost mistakenly added a service that wasn’t useable in the country I was in! In the end I paid more than standard carrier and not worth the hassle of not getting help when needed.

They are liars, on the phone over two hours, talking to 3 different people, nothing but lies, pretty sure if they'll lie to you, they will steal from you. Third time I've tried to obtain their service, nothing but lies

By far the worst phone company that ever existed I’ve been a loyal customer for about 8 years now and all these people do is waste your time and screw you over. They couldn’t pay me to keep using them. I hope the whole company burns to the ground. The customer service are the worst group of people, 0 help EVER. You have to be very stupid to ever choose them over any other phone company. It has been nothing but problems with them. My hand to god you will regret using Boost Mobile. I promise you that on my mother's life.

It's fraudulent company, no regard for customer. I ordered a phone gave them my credit card, payment went through and I got receipt for scheduled delivery and activation, when nobody showed up I called customer service, they told me order was cancelled for no reason, but they never send any cancellation email or anything, I found out when I called them. Wasting customer's time waiting for delivery and worse take your money for order that they cancelled for no reason. fraud 100 %, stay away if you value your time and don't want to be scammed

Boost has the worst data connection ever. They change the payment date. If you an hour late they don't do extension for people who work overtime and can't be there right away. The whole ten years I been with this company is one big mistake. They are money hungry and provide poor services

I purchased a plan and the sim was delivered via USPS. It would not allow set up so I called the BS customer service. They asked for full SSN and I asked them to give me a second to decide and he hung up. Ridiculous, the plan is already paid for and I have to go through lazy, unprofessional associates who ask for personal info just to use their 2 bit service. I will not use it again and believe me I will spread the word. I WANT THEM OUT OF BUSINESS!

Y'all! This company has horrible customer service! Every time you call, you get a different answer. I signed up a year ago and was put on the wrong plan and had to call 10+ times (no exaggeration) to get their mistake fixed. Finally, on the Infinite Access For Galaxy plan, they claim you're eligible to upgrade to the newest phone annually. I got the notice I was due for an upgrade (currently have an S24 Ultra). When I clicked the upgrade option, there were only Galaxy S series phones available. I called. The first person said you can't upgrade until the new year (wrong). I called again, and the woman said I have to send my phone back AND THEN they send the new one (wrong).

I was offered a promotional offer for Boost Mobile thru my TV provider. Switching to Boost and the activation process was seamless. That's the end of my positive experience. Although coverage in my area was always adequate, more than often I couldn't send texts or send or receive calls. The agent made it difficult when I decided to cancel my service. I called for my transfer pin and account number and she kept me on the line for quite a while trying to sell me on Boost Mobile. I finally yelled at her to stop speaking and just give me the two items that I requested. She did eventually but just kept trying to sell me on Boost so I had to just end the call rather abruptly!

Every time I pay, auto automatically pops in and in order to submit the auto pay box clicks green as if I clicked on it. This is ridiculous.. I have a RIGHT to choose or not chose auto pay.. Unlimited is really not unlimited usage as well.. Other people have joined Boost because of my referral.. Thinking. 🤔

I recently had the unfortunate experience of dealing with Boost Mobile, and I feel compelled to share my frustration regarding their abysmal customer service and questionable business practices. Last month, I traveled to Bermuda and activated global roaming services online, expecting to stay connected. Unfortunately, that service failed miserably. I attempted to send text messages while abroad, but nothing went through. I tried multiple times, convinced it was a minor glitch, but ultimately found myself without the service I had paid for. Upon returning home, I reached out to Boost for assistance, hoping to resolve the issue with my billing. To my disbelief, the representative informed me that they could do nothing to fix my bill because they couldn't confirm if the service had actually worked. How convenient! So, I’m left with a bill for a service I couldn’t even use.

I was lied to for a year. I was told in September I could go to a $25. This is after the ** lied in store to me that I could change it with customer service. So got the last 3 months they gave me a coupon to drop my $50 rate to $30. I called today and I couldn't get the $25 I could only get the $40 rate. All these ** lie that work for this company. The service was good but not for this bullsh"t. I actually turn a phone off with Cricket that was only $30 for this crap. Run, the lies aren't worth it.

The worst experience ever. Don't waste your time and your money. They couldn't activate my line for hours. And then it was a pain in the ** to transfer my number from them. And the customer service is not helpful at all! Avoid at any cost

Buyers beware. They stole my money and then I called back like 10 minutes later, asked to get a refund so we can't do that something about because I didn't activate the line but they took the money out of my account. I would not recommend this company to anybody. Nope never again. If I could give him zero Stars I would.

Have used Boost and I am leaving next week when I get paid, terrible service. I keep losing service. Can't make calls or texts and it's not because of a dead zone, I DO NOT recommend to family or friends. There are other phone company option out there with better reviews.

I paid my phone on August 7. I called to let them know that they had turned my phone off for two days and all they can say it doesn't show it at their end. I also told them that I have a picture of it showing that it was suspended and the due date was incorrect. They turn it on on August 30. Remind you they turned it off August 28. That's two days without a phone. All they can say was they can't do nothing about that. Don't go with Boost. Go elsewhere. Boost needs to do better or they will lose all their clients.

I have had 2 Boost phones for several years. My bill has been debited from the same card # the entire time. On Sept. 2nd both my phones were turned off. I drove 30 minutes to the Boost store in Bowling Green Ky. The employee was so rude! She said she can't help. I called and spoke to a supervisor that told me my card was no good. But it was the same card! I called 3 times to try to fix this problem and was hung up on 3 times! Also we are Dish Customers and told my bill would be $50. They charged $50 March, April and May then it went back up to $70. I am cancelling service with them and I am making this review to let people know what a rip off company this is!

Boost canceled my orders without notifying me, I only found out because I checked on my order status. Called them and they said I would receive my refund in 7 days. Called after 7 days and they told me it would be 10 days. Called 10 days later and they told me I would see it in my credit card by the end of the day. Well it's been more than 10 days. They won't give me back my refund for the orders THEY canceled. They stole my money, plain and simple, there's no other way to put it.

So for the past 8 months, Boost has been stealing from me. It’s called Mini Games for $4.70. They added it to my account on my child’s account. Mind you, I’m the only one who can go onto the account and add anything. I put a stop to it 2x. And it keeps coming back with them saying they sent me a VIP promotion and I accepted. That’s a lie. They didn’t want to refund ANY money at all. Watch your bill because if they can add add-ons to your account with an auto pay they will.

Crappy coverage. Crawling speeds. And a system in place that ensures you don't get a new device for two weeks after paying for it. Even if it's a 3 year old device that isn't in demand. I wouldn't recommend to anyone.

I was given a rate price in the store. I got home and found they’d increased the price. I called Boost. They said the store made a mistake and there was nothing they could do. It’s bait and switch. Fraud. Shame on them.

Boost is the worst service that I have ever had!! I pay $100.00, the week after I pay my bill my data is gone and it runs so slow that I can’t even open up an email and when you speak to customer they are no help. I don’t feel that I should have to purchase extra data when I am already paying a bill. When you start service it should be explained that once you have used your data that your service will be slow but then they know nobody will buy from them. In this day and age we use our phones for everything and this is a big inconvenience and they do not care. I do not know how anybody can give the 5 stars because they do not deserve 1 star. I believe that the BBB should make them explain to customers what they will actually be getting with the plan and that they will be spending more than the initial bill.

Boost is slowly but surely becoming the 4th major network competitor the market needs. I made the switch from Verizon about six months ago and I can honestly the say the coverage and wireless internet speed is the same if not better than verizon, and the price is significantly better. It's honestly been kinda eye opening how gimmicky the other carriers like T-Mobile, Verizon and ATT are. Boost got me a $25 dollar for month plan for life (we'll see, looking at you verizon) with everything the average consumer needs. Very happy so far. As always, just buy the phone you want unlocked... Don't get sucked into the "we'll give you a free phone you'll actually be stuck with for 3 years" crap the legacy carriers are known to do.

I spoke with agent last night and the man specifically said that my account for adding a new Line would be $90. I always used to pay $80 for two lines, but in extra Line is being added and he continue that process and I check my account this morning and now I’m paying $114. They do not say everything to you back communication liars. Slow phone service. If you go out far. No better deal. Do not come here. I recommend you’re going to AT&T or T-Mobile.

Boost mobile is the worst phone carrier I have ever had. I have the so called unlimited data plan Which I know isn’t completely unlimited. The problem is data is supposed to slow not completely stop and have the nerve to ask me to pay for more data. The plan is already $60 unlimited. The plan should only slow not stop working completely.

This company won't unlock your phone. They told 6 months. After 6 months, I called them to unlock my phone, they told 1 year. After 1 year, they still refused to do it. That's ridiculous! Another bad experience I had with them, I remember I bought a phone, one store manager refused to give me the phone number for the insurance I had, my phone was insured, however. I don't think this a company to choose.

Boost Mobile at 199 Caldwell Blvd service particular in Nampa, ID provides excellent customer particularly ** who has saved my phone from the relentless hacker I have had. I highly recommend this service and this store. Great prices and excellent service.

So I ordered and paid for an Iphone 16e...online from Boost Mobile!! I have been waiting a week for it to be delivered to my address. They use UPS... Unfortunately UPS only delivers during normal business hours.. 9-5(7)!!! Well. I'm at work all day and then I travel home to pick up my kids...so I'm not home during those times!!! And because it's a cell phone and expensive...Boost doesn't allow the package to be left on site without signature! So okay....that's why.. Are you ready?!.. that's why UPS has CERTIFIED ACCESS POINT CENTERS OR LOCATIONS around where I and every other customer lives...where you can go and pick up that package at a later date or time!!!! But guess what... BOOST MOBILE and their idiotic executive management team or whomever is running it...WILL NOT ALLOW THE UPS DRIVER TO DROP OFF THE PACKAGE AT ONE OF THEIR "OWN" ACCESS CENTERS!!!!

Boost Mobile makes it very difficult to get customer service by their very difficult verification process. I canceled my service and didn't get a refund. I called with my ss #, account # - everything they might need. They advised they had to ask verification questions like what cars I owned over the last 55 years. Boost then said they could not verify me and I had to drive 45 minutes to a store to get verified.

I have been using Boost Mobile for my phone service for the past five months, and unfortunately, my experience has been far from satisfactory. Despite having set up auto-pay to avoid disruptions, my service gets suspended monthly. Each time this happens, I call customer service, only to spend at least an hour on hold, waiting for someone to address the issue. It’s incredibly frustrating to be kept on hold for so long, and even after finally reaching a representative, my service often takes an additional three days to resume.

Sarah is very rude. Once I let her know that I did not want a new phone she no longer wanted to help, I had to say no 4 times to a phone, it felt like harassment. It does not feel like the Boost Mobile it used to be before she started.

I have had Boost Mobile for a year and a half. It was a headache and took months to get the service we paid for. Got a lot of runaround! In short, they finally switched to a better tower after months of complaining. Service tolerable for the last 8 months. Recently, in past two weeks, here is deja vu. Dropped calls, no service connection, callers can't hear me, I can't hear them!!!! I suspect they changed us back to their s!!! Towers without telling us. We pay $80 a month for 2 senior phones and get crap service!!!! Not happy. Giving Boost, the Boot 👢👢👢.

I called 8/6/2025 to have a line removed and my bill adjusted. I was told it would take effect on the next billing cycle. I then received a text indicating they took my entire payment not the updated one. I then call to get this clarified in which the representative show I called and did not understand why it was not completed. Instead of refunding my money they stole, they offer me a credit to my account. What? I want the money back that was stolen from my account after 3 representatives verified my call was made and didn't understand as to why my account did not reflect. They are scam artists. This will be my last month with them.

I have only been with Boost Mobile for a few days after dropping AT&T when I paid my phone off. This is the first time I've had service in 4 days. I am not exaggerating when I say I talked to at least 20 different people to get my service activated! If this service continues I am going to go back to AT&T.

I am a real estate agent in NYC; a potential renter called me and left a message that they were interested in my of my rental listings, but did not leave their number, their number did now show in the received call list. I was able to use the phone feature called "envelope" and get the number, which was international, when I tried to call the number it said I did not have enough funds to make international calls. I called Boost looking to add funds to make this one international call (I typically never make international calls), they told me they do not add funds for one international, that I had to update my plan and pay $10 a month extra to make this one call; this was annoying, but I was desperate to get in touch with this potential renter, so ended up agreeing to the service and figured I could cancel later.

I'm not sure what happened and why dish bought Boost but the decline in customer service and general service with reception phone seemingly doing what it wants when it wants. I would love to control the phone I pay for.

They overcharge and don't give your money back. They were overcharging me by $58 a month and kept telling me they'd fix it the following month and still overcharged my account. Did this for 4 months and I finally asked for a transfer PIN because they refused to refund me the correct amount. When I asked for my money back they sent me $58 and said that was all they could do. Boost has a bunch of liars that will tell you what you want to hear and then not do what they say just so they don't have to deal with the customer at the time. They STILL owe me almost $200. DON'T USE BOOST MOBILE. THEY'RE THIEVES.

I’ve been a loyal Boost Mobile customer for over 12 years, and I’m extremely disappointed with their service. I recently purchased a new phone directly from Boost, and after 9 months of use I asked to have it unlocked. Instead of helping me, they told me that my phone doesn’t qualify because it hasn’t been active for a full 12 months.

@boostmobile worst service ever experienced. You activated my sim to the wrong phone (not mine) and now I can't verify myself as you send a text to the number! I can't talk to your support to fix it, so paying for a sim I can't use and can't cancel! Not acceptable.

I switched for Boost to boost infinite. Biggest mistake of my life for so many reasons. 1st everything has to be done online and when you're dealing with a hacker doing anything online is horrible. My phone was hacked the same day I activated it. I called boost immediately and was told a hacked phone is not covered under warranty which is a lie. In the first week a warranty covers anything. So I continued making payments on a phone that's compromised.

I recently had Boost as my service provider and the entire experience was just awful from the service connection to the customer service I tried to contact customer service when I had issues with my service but all I got was rude and unhelpful feedback from them what they told me was to just create a new account when it wouldn’t work even though I had only purchased my service for that month 6 days prior to this issue. I was very patient at first but that didn’t seem to help the situation as though customer service only seemed to blow me off rather than try to help. This one star review is generous in my opinion if there was a zero star option I would choose it.

I switched over to Boost in June trying them out. Called them back in July-Aug when arrived back home because I was on vacation, not happy with their service at all and wanted to cancel my plan and send the phone back they say its too late. I'm asking what can be done my service goes out and says SOS every day so there is no need for me to have the service. Then I ask I will pay on the phone I just want to port my number over to a new carrier and they say its not possible.

They are HORRIBLE. They canceled my order for no apparent reason and I called out the day so I could receive my device. Instead got a email saying my order couldn’t be delivered. Spoke with a agent and he said for undiscoverable reasons it was canceled which is no explanation or answer at all. Also I have to wait 7-10 business days just for my refund. BOOST SUCKS. I WOULD GO BACK WITH FAMILY MOBILE INSTEAD.

I pay for 5g service, so should get 5g service. Instead constantly see my service dropping all the way to 4G LTE constantly. Lower your prices if you are going to give your customers bad signal. We pay your for a service so we should get the service we pay for.

Well, I was going through Dish Network and Boost Mobile. I had called Dish Saturday afternoon, I talk to them about cell service, they told me it's 15 for Dish customers so she transferred me over to Boost Mobile. Thought I had everything set up for delivery for my phone today and hooked up, boy was I mistaken. Driver never showed up, didn't notify me. Then it took forty-four dollars out of my account instead of fifteen, so I called Boost, got the runaround so I call Dish, gave them hell so as my opinion. Hell. No, don't use Boost for nothing.

Terrible customer service and they are scam artist. Avoid at all cost. I ordered a iPhone that was stolen in the mail and they said you SOL. I would never get this service again. I advised you to stay far away.

I'm not trying to be rude, I was mad at Metro. Boost Mobile is trash. I rather go in Walmart and get a prepaid phone and use their service. I will not ever get this service again. I'm waiting for my phone bill to be due so I can go back to Metro, this ain't it.

Boost Mobile is just like every other modern business in America. "We're for the everyday hardworking American! Just please don't read the terms of service!" Nothing special, or different. Just more of the taking the poor American across the coals to keep its share holders happy. So in that case, might as well pay for service from somewhere else. Because let's be honest, shall we? All businesses in America are about keeping share holders happy while bending the little people, who keep it all going over a barrel. The service is, eh. The price (after you discover the terms of service) eh. Customer service, eh. So yeah, modern American business, it's an eh. So buy it if you want cause at the end of the day, it's just like every other modern American business. In the business of keeping share holders happy.

I had previously been with Metro for 4 years and was mostly satisfied. My SAMSUNG phone became obsolete and soon couldn't get important updates. Metro would not give me a FREE phone to continue with them. I decided to move on and shop around as I REALLY wanted a new FREE SAMSUNG GALAXY phone. BOOST came thru with a FREE A25 worth $299 but I had to sign a contract for 1 year. I have ups and down with BOOST. Once or twice a month I couldn't get on internet cause I had reached my data cap. I am in internet throughout the day.

I have had cell service since the 1980's. Never have I had this kind of poor service from a cell phone carrier. From the day I activated my Boost service I have been attempting to return the equipment and terminate service. The service is so unreliable that my battery needs recharging throughout the day. The phone continually drops calls and when accessing the mail or other internet features, the phone will not load content due to the poor connection. Every time I have called, they attempt to troubleshoot with no resolution and simply escalate to level II IT desk and tell me to wait for a call within 48 hours. The call never comes. This is simply an attempt to stall and eat up the 30 day return window.

Horrible experience trying to port number from Boost to another carrier. They locked the number so then even after I got the port pin and talked with 100 people for days and did the silly authentications multiple times and literally begged me to stay. Ridiculous to the point that I’m not attempting to port that number anymore. I’d rather go through the trouble of getting a brand new number.

Worst carrier in the UNITED STATES. I been with Boost Mobile for 10 years. They refused to give me 10 dollar credit towards my bill. Customer service is very poor. They're very rudely disrespectful. I'm so glad I switch with Verizon ...

Had this service for a while. As of late, high-speed data doesn't exist. Choppy service. Even bought 2g a data pack. Lasted about 5 minutes. I don't watch movies, or play high-end graphic games, yet my data is being drained. Today is the first day of my billing cycle where data rolls over. Where's my data?

I was given the worst service, they blocked my network without information after the day I paid. I roamed around whole day trying to figure out, literally they kept me waited and kept transferring from this department to another department. Finally someone could figure out after wasting my whole day and said that will call back when it’s done, I never received the call. I am trying to call again, and I am being ghosted again, they keep on waiting only. They have the most useless team for customer care and technical support.

Stay away from this bullshit company. I called and asked for a 2 day grace period for payment. The corporate office stated that they offer 10 days when all I need was 2. These local vendors are doing just whatever they want and not following corporate guidelines. I'm switching back to Cricket where they care about their customers and you don't have to put up with this nonsense.

Don’t don’t don’t don’t. I have two phones, they both are on SOS now, thanks to the “tech” team and the online chat is even worse. Go find another phone carrier. I should have known when I saw they were owned by DirecTv, there some more scammers.

My phone I got from Boost, no longer works. I could not receive help due to the two-way verification with my phone, which doesn't work, so I can't receive codes. Even when I used the phone, I had to walk around the house to get a good signal to make calls. So I had to ditch Boost due to this issue; therefore, I lost my phone, and the number I had for 20 years is now gone. Yes, good customer service, they are nice to talk to, but then they are condescending to the end.

Went to Boost store to upgrade my phone. Lady was on phone with her friend the whole time. Long story short I've been on hold 40 mins cause none of my text are coming there and I work on my phone and still on hold waiting for a rep when if she would be doing her job this wouldn't be happening. Very unprofessional.

I've never written a review for a cellphone company before, but after the past nearly 2 weeks of calls and an "instore visit" I feel that I need to comment. We were with Boost for several years. We recently cancelled our relationship with them because we found another company that was much less costly. The big problem is that we were told we could have one of the phones we had through them unlocked so we could use it with another company. After numerous phone calls to them (& being told originally that it was possible to unlock it and it would only be 2-3 business days for this to take place) we were told to go to a Boost store and they could take our identification and call the company and they would unlock our phone. We'd been told they would send us an email when it was unlocked also.

Boost has messed us over many times. 1. Went to add lines! They started me on a different plans so I'm charged double a month. The employees inside Indian Mound Mall Boost are about worthless. Cheated me out of hundreds so I call customer service. They say, "We can't help you because you started a new contract." NO I didn't. The over sized employee inside your store had no idea what he was doing. The manager was already on break one hour after they opened. She came back and basically told me to leave. If I'm not happy call customer care!

Don’t try this company. I signed up to try their service and was promised delivery of a phone and activation the next day. The representative came out without the phone. He called in and said the phone wouldn’t arrive for 2 weeks so I canceled. Was told refund would post in 3-5 days. That was 16 days and 7 phone calls ago. Still no refund. I just called credit card to dispute. They are very hard to contact. Each call took over an hour and got nothing accomplished. Verizon is much better in every aspect.

My husband and I switched to Boost in 2024. We have been happy with the service. However, I called to upgrade to a 16pro since the website said I was eligible. I was told it would ship Monday July 21st, 2025. On Tuesday, I hadn't receive a shipping notice or order confirmation. I was told my order was on hold because I needed to sign a financial agreement via chat. I never received one but I received a PIN number email and promotional materials to the email i provided to them.

It really is a ZERO, they give you the run around then can legally take a cash payment early and will not refund it. The phone doesn't work properly. They refused. They are able to do so but refuse. $60 monthly paperweight.

This is what happened to us with Boost. We had a problem and were approved 2 times for new phones first one online but never got a email from you to sign the agreement which they admitted was a fault on their end pending a $288.66 in our bank so they said go to a store which we drove 42 miles each way, but in store the computer crashed just before transaction was finished so they said to go home and do it again on computer.

Boost Mobile, the worst cellular service! Phone loses service everywhere. Even if it's up to date, top of the line phone. Then customer care!!! I don't think they know what that is. Talk about the runaround. I have switched and will not go back. But if you're short on money and need some kind of service. Well boost is the one.

Poor connection with many large laps in connection at all. They offer extra data but when you buy it, it runs out within just a few minutes after purchasing without having even used the service. They refuse to relay what has caused the data to go so fast due to some sort of privacy act which sounds totally suspicious to me.

To anyone considering Boost Mobile... Beware! If you cancel service with Boost after making your payment in advance for the month, you do not get a refund if you are beyond the 30-day "trial" period. We cancelled on day 33 of service with this wretched business and it took 20 minutes and four (4) "representatives" before I was informed that there is no refunds. So if you cancel, do so before the end of 30 days. Live and learn how some business steal your money. Also suggest filing complaints with the BBB and FCC.

Never getting or keeping this service again. Want me to pay for a phone that came defective. Phone gets hot. It cracked. The customer service is rude. Not too mention I've been trying to get some assistance but all they do is collect bill money and Don't care I can't receive any calls or text nor emails. They want to charge me to fix their phone. When I completely offered to buy my own I was told they had no more. I wouldn't get my dog a line if I could. Thanks for nothing. Last month dealing with a phone company that doesn't make their customers feel secure and grateful appreciated.

Boost Mobile is by far the worst company! They basically force you to stay with them for 12 months, even though it is not a contract! The customer service is horrible. Majority of them speak to you like you are not even a customer. This whole company is just based off of money. I hate this company & I will not tell no one to buy or even do any type of business with this company for real! I hate you & I wish these 12 or whatever semi months I have with you guys go real fast!

This service sucks. I've had them for a while and this year my Internet started to not work. I've called customer service multiple times to get a BS answer. Finally I was told my Internet isn't working as well due to two Towers being down like that's my problem. It has been 5 months of my Internet not working especially when I'm home. Part of my job is on my phone so this has been hindering me. $50 a month to have a things not working in highway robbery. I do not like Boost Mobile and wouldn't recommend it. They didn't even have the decency to inform clients that the towers were down. I had to call and get ugly with them which I do not like to do. It still doesn't work as we speak and I'm done with this sucky service. Go to Mint Mobile. Better service. Better customer service. Better everything.

Boost Mobile is the worst company; they charge you without any reason and out of policy and never refund you. All their promises and money-back guarantees are fake. I suffer using their service. It's an unethical company; go for other carriers - there are a lot of good companies. You won't get any customer support from Boost Mobile. A bunch of ** work there, and their policy makers are **. In the name of security, they will even ask for your SSN, which is really laughable. You're asking them for a refund, they can simply get into the account by sending a passcode to your number or email address, but they insist on asking for your SSN. Their chat service doesn't answer billing questions - that's insane. They want you to call them so that they can waste your time and irritate you; you end up not asking for money anymore as it takes a very long time to talk to anyone there.

Sure, if you're bored, want to be lied to, want to be argued with, then sign up! The activation department told me I didn't have to sign up with all 3 lines to get their promotion, since I didn't have the other phones ready. They were still coming in the mail. He said I could get the promotion after I get my phones. But, yeah....a supervisor said I should have signed up with all 3 to get that promotion. Even though I wanted to, he said I needed the phones, besides the one I had. Anyways, mixed information, lies, and more.

It is absolutely awful. I signed up for with a promo that was suppose to give me one line for free for a year. The other two lines would get charged $25. They charged me all 3 lines the first month. I called and they refunded me the $25 for the one line. Next month same thing, but I had to work with them and argue with them for over a hour. They could see that I signed up for the promo but was refusing to do anything. Essentially, they told me that I would have to call every time to get the correct price and go through the same hoops. So customer service is a bust.

I’ve had their cellular service for years. I’ve had no issues with coverage or service until now. It was wonderful until it wasn’t. I upgraded a line in April. The upgraded phone was lost in transit since May 15. UPS concluded their investigation and sent the lost phone info to Boost Mobile Mobile. I’ve literally spent hours on the phone, with zero results. I have to start over with every call. I paid taxes for new phone, which they refunded. BUT THEN THEY CHARGED ME FOR IT AGAIN THE FOLLOWING MONTH. I have called and called with results ranging from “back office will have to fix this” to “accounting will have to correct this” to “I’ll escalate this and monitor the results” with all of them ending with no results. So…I tried to move my line to a new carrier, but they won’t allow it without paying off THE PHONE UPGRADE THAT WAS NEVER DELIVERED. Obviously they are able to track the phone THAT THEY SHIPPED to confirm that it was lost.

Boost Mobile is the absolute worst cell phone provider! For 3 weeks now I've been trying to get the number for the manufacturer of the phone I bought from Boost Mobile because it won't charge correctly and they don't have the correct information for it and they keep giving me the runaround hanging up on me. So very rude and no help at all. The absolute worst

I signed up for Boost Mobile over the internet. Was told by rep that they would send me a kit. They did so on May 20th and charged my credit card $16.60. A few days later I received the kit: A SIM card and a key. I contacted support and said I wasn't sure how to use it. I told them I had an old Motorola AO2s phone. They said that was not compatible with Boost and I could get a new phone OR cancel the service with a full refund. I was going to Boost to save money (recent widow) so could not afford a new phone. They said would cancel and refund.

This service has been absolutely horrible. I live in lorain ohio and let me tell you I can hardly get calls. If I can get through one call without it dropping or cutting out I'm lucky. Half the time I'm told I have no service. Texts don't go through either. This is hands down the worst service I have ever had. Not worth it at all! Also once you turn on auto pay you can't switch it off.

These people let someone who stole my phone remove the phone from my account and put in their own account. After I had reported it stolen. Worst thing is they let them port my number too. Yeah I don't recommend them to anyone.

They are Thieves, disorganized, dumb. In my long (88 years) I have never been so abused. In November 2024 I attempted to use their phone services. But each time when I tried to activate it failed. I finally gave up and went with T-Mobile in early December. Then travelled abroad and discovered in January 2025 that I had been charged over $150 by Boost on my prepaid account. They had used my prepaid account to another customer. The bank blocked it and then I received notices that I was delinquent. Since I have no clue what the telephone number was and was unable to identify myself, I had to wait until March when I returned to the states to present myself at a Boost store to verify my identity. But none of the stores could do this and referred me to the website. I just tried it once more after obtaining a way to call from Europe.

I've had Boost Mobile on and off for several years and I have never had so many issues till I purchased 2 iPhone watches and continue to have issues, we sent them back and I was told that when they got them back I would no longer have Autopay on them and Yep that was a lie. And I had to go to our local store and it was there that I found out It wasn't a boost issue. It was Boost Infinite not boost.

I'm not going to give one star. I wasn't told that I was locked in. Was supposed to get a free phone but when it was all over I paid 202.00. CS sucks, tech sucks, and the coverage is horrible. As soon as I get my check, I'm moving to another carrier.

Boost has the absolute worst service and Internet I've ever had, you can't ever get ahold of anyone and if you do they don't care how bad the service is, I'm switching. I have lost jobs because the video is garbage. Can't even hear a full sentence, can't download or nothing because the service cuts in and out.

Had a billing issue for 6 months. Two months they overcharged me but refuse to do a refund and instead just do credit to next month. Garbage company doesn’t solve any issues when they are brought up.

Where do I start….The absolute WORSE service I’ve EVER had. I gave 1 star because I HAD to! Their service is absolute garbage. Drops calls, internet is horrible & once you use all your “high speed data” the internet doesn’t slow down, it completely stops working! You can’t use anything on your phone. I’ve never been with a phone company that does that. I just got my account number & transfer pin today, I am RUNNING from the company. 0/10 would NOT recommend unless you have money to waste & just want to give it to Boost Mobile. They should be out of business for this trash service. The photo I added was a photo of me trying to watch sling on my phone, it loads for hours & still doesn’t work cause all of my “high speed data” was gone. Most companies just slow down your data, not Boost, it’s zero data.

Very nice and kind in Palm Bay Florida.... Service was excellent. Very understanding. Helped me transfer all my contacts into my new device. Very professional and nice. Was Very surprised by how courteous he was. Especially to be young. Thanks Boost Mobile.

Been with Boost a few years and they are terrible . . You go in the office and they charge you for everything. To activate a new phone, isn't that their job. Now I know why my daughter and her family left boost Mobile and my youngest son who was on left boost Mobile. Terrible paying them to activate a phone when they do nothing but set up here on a chair and wonder why they have no customers. .

I switched to Boost Mobile 2 days ago, and every single experience has been nothing short of a nightmare. 1. Instead of porting out my number I was somehow assigned a new phone number. So to correct that and to port my number that I wanted to keep took FOUR hours. 2. I purchased a new iPhone that was supposed to be unlocked, but upon its delivery I noticed that the phone was locked to the carrier. I had to waste more time calling them to unlock my phone that I paid for in full.

I've received about 3 emails stating I was eligible for a free upgrade, I went to the nearest Boost Mobile store and showed the customer service lady. She went online to access my account and said I wasn't qualified and had to pay full price. I went home and found the exact phone cheaper on Amazon and Best Buy. Time for me to shop for a new cellphone company.

This place is no no good. The Boost Mobile store in Athens on 760 Hawthorne Ave. They cheated me $80. This guy name Joe ** cheated me $80. He made me buy 3 sim card. I have proof, look at the security camera. I have a very bad experience, I was Traumatized, I was shaking and look like I lost 10 pound. I am working on taking him to prison so he can take his ass to prison. God, Boost Mobile, or anyone Please fired this person so he won't be able to do this to anyone else in this community. For this review, you can have my $80.

Phone got smashed by a car, have insurance and they still will not replace with same make and model; Also I would rather be dead than deal with 24 people and one week later and still no phone! Lost over $12,000 already because it. Don't want to be here anymore; that like people to suffer and they don't care at all. Because even before phone got smashed tried to get help on Martin Luther King Blvd and never got help there, either! Horrible service and they do not leave notes or any communication to one another! They do not listen and do not help and still haven't had my needs met to this day!!!! Please do not go through Boost wireless; they will take your money! Will not help you in times of trouble!!!!

Pro:

I'm in Northeast Ohio, the coverage hasn't been bad. The issue that I have is they often have phone upgrades. Most recent was upgrading my Moto G Power to an 2025 Moto G Stylus for $10. And I just gave $10 bill and got the phone. Nothing to sign. Done when my cable company had a lower program that required my cellphone service to transfer. I learned that I cannot transfer my phone. Only the phone number that I have to have the phone for 2 years even though I paid for it. Nothing discounted. No special promotion or anything. Just $10 and got a phone. The phone's locked for 2 years. My customer service with them hasn't been bad although I will say I'm on autopay and there's been three or four times a year where my phone gets disconnected. I call in to pay it and use the same card that's in my auto pay account and no problem. But they charged me $5 more and I spend a day or half a day with no phone service.

I absolutely love Anna from customer service! Me and my wife told her that we were living in a motel. We had already paid for my wife’s service plus an extra $10 of high speed data cause the hotspot ran out. But she came out of pocket herself to pay for an extra $10 of high speed data for us without us even asking her to. She is super amazing and deserves a promotion or at least a raise! Thank you so much Anna and Boost Mobile for being awesome!

Boost mobile is the worst. The Rep put me on Auto pay on their own discretion, then cut my phone off without me getting a message. Then I was told Boost mobile have no way of making it right by cutting my service back on. Service goes in and out. Can't travel or your liable to stuck somewhere due not not being able to use GPS due to lack of service towers. I'm switching my phone service and hope boost mobile goes out of business soon. I had to leave a star rating but really deserve a NO STAR Rating.

I purchased my 9yr old son a phone from Apple, activated it on the Boost network. Was not satisfied with the quality of service. Boost put a carrier lock on my phone and has continuously told me that they will not unlock the phone because although I do not have a contract and the phone was purchase elsewhere. They are holding my phone hostage. DO NOT USE THEM!!!

"TERRIBLE!!!!" My advice to everyone. DON'T JUST WALK AWAY FROM THIS COMPANY. RUN AS FAST AS YOU CAN!!!! I went into the Kennewick, Wa store... Not a person around!! Waited a long time and finally looked for a bell or something to ring. Finally got fed up and started walking out the door... Out comes one person from a back room somewhere... Really unsatisfied with the answers I got to some questions. Decided to go to the Pasco, Wa store. Same thing!!!! Only one person in that entire store!!!!

THE worst company ever. Tried to transfer number because the internet is garbage, my number got disconnected trying to reach customer service was terrible and when I did speak to someone they were no help. The payment changes every pay cycle. Nothing they said was was true. Overall the low cost monthly is not worth the terrible service.

Never my 60$ refund for a chip that is didn't ask for. Plus a I never received my 80$ refund for paying a cellphone bill that's not associated with Boost Mobile. Then you don’t offer extension to customers.

I made an order on June 11 and it was supposed to arrive on June 16th. On June 15th they cancelled the order with no reason. I want my refund back! Also I was a prospective new customer so even getting customer service to help was a headache. I will not be repurchasing or opening an account with them anymore.

Terrible customer service. Every time I have an issue it takes too long to get resolved and now I'm stuck on vacation and I have no phone. They said my SIM card just went bad and I have to go get a new one so I asked for compensation because I have to drive there and buy one and they barely gave me anything. I've been a loyal customer for 20 years. Pray that means nothing.

I have tried for three consecutive months to cancel my prepaid service with Boost Mobile. The third time they billed me I asked for a refund and was told they couldn’t do that because of their system. They also will not provide anything in writing saying that the account has been canceled. The only way to rid yourself of being billed by this company is to cancel your debit card or block the transaction through your bank or credit card. I feel their business practices are fraudulent and purposely deceptive. I also had bad reception with their service and was unable to use the hotspot for anything. Stay clear of Boost Mobile!

Initially Boost has an attractive offer. Once you add add-ons (especially global roaming charges) and have to connect with customer service, you’re screwed. Customer service agents have limited English, limited patience, outright dismissive and will tell you, "Yes it’s taken care of," then charge you 3 times more. When attempting to communicate their mistake on their behalf, there is no mercy and, "Sorry I can’t do anything about that." False advertising, poor/limited communicating customer service agents, and vibes crook management.

May 8 I ordered 2 Apple Watches online. As of June 9th. I still haven’t received any merchandise nor have I received any information on way I haven’t received anything. I have called Boost Mobile over 50 times, had several tickets created to find out what is going on. As of today. I have filed a complaint with BBB, FCC and my bank for theft of money with no merchandise given! I’m currently looking into what else I can do. I advise everyone to stay away from boost mobile after being a customer for 6 years. I will be porting all 3 of my phone lines and going to another carrier….

I bought a sim card at a Walgreens today. The card was expired, it expired June 17, 2024. I spent over 2 hours on the phone and was passed to 20 representatives. Could not get the issue resolved. Customer service is horrendous!

The usual, No service, terrible customer support, like customer support level is on a high school fast food worker level, the information they ask isn't even related to the service and the supervision knowledge is as bad as the employees.

BE CAREFUL signing up for new plans. They charged me first, *then* told me that my phone wasn't compatible and tried to rope me into not only buying a new "compatible" phone and a more expensive plan to go with it because the phone wasn't compatible with my chosen plan. Now I have to go through hoops to get my money back. It was a scam.

When I first got Boost it was great. Customer service was fantastic. I recommended it to everyone. BUT the last two months have me leaving them asap. SIM card issues, foreign customer service creating a language barrier and downright dishonesty on a promotion have me finished with this company. Do yourself a favor and try a different one.

I was attempting to move to Boost Mobile based on the reviews from other customers. Unfortunately, my experience was not good and continues to be unacceptable. I purchased a new phone for my wife and was transferring my phone to a Boost plan. When attempting to move my iPhone 14, I was told that I needed to buy at least an iPhone 15 to transfer my phone number. Not sure how a 2 year old phone cannot work on the Boost network. Then when they arrived to supposedly deliver the new phone, all they brought was a SIM card. They were unable to get the phone from the UPS store. I decided to cancel and that has been a 2 week and 7-8 call journey whereby I'm continually transferred, charges continue to show up and I've been charged for a phone that I never received. I truly cannot believe how difficult it has been to work with Boost. Still waiting for resolution.

I had Boost for years but they were charging me 89 a month for 2 lines and my son had terrible service! So I decided to change carriers. Went to the new carrier and set everything up before the 1st of the month! The only thing we were waiting on was for Boost to unlock our phones! Waited a week and Boost Mobile charged me for another month even though they knew I was not going to be using them. I called and they said they would not refund my money! They waited to unlock our phones until after the autopay date so they could charge me for another month even though I can’t use them now and refuse to refund my money! I thought Boost was good but they aren’t! Bad service and a rip off company! Don’t use them!!

I switched from Verizon to Boost Mobile a few months ago. What a great decision. The transfer process was easy and smooth - thanks to the friendly and knowledgeable customer service representatives. My connectivity seems better, my monthly bill is significantly less and quick resolution of any questions and concerns.

Boost Mobile is AWFUL!! Took a charge out of my account without permission, I haven't been with BOOST MOBILE in 2 months.. Customer service said I had to dispute the charge with my bank!! Crooks!! I DO NOT RECOMMEND THIS PHONE SERVICE

Called the harmony location in fort Collins Co, asked if Boost gave you a free phone with new service the lady told me no, I then asked if Boost had any deals or special and she told me no, finally when I told her I wanted to switch the lady told me yes and it would be $85; so I went, found a ride there (I am 72 and don't have a car): I got there and was told I needed my account number and my switching pin number, I had to go outside and call my current phone carrier (I had been in the phone with for 1 and 1/2 hours before I got to boost). The place was too small, only 4 hard chairs, I had to go outside and call my current phone company and sit on the ground. This same lady I talked to was not very friendly and I asked her why she didn't tell me what I would need to bring with me besides the money!

Workers are clueless about troubleshooting options and try to get you to buy a new phone rather than transferring client to a competent technician. I have a new phone. I don't need a new phone, but I need a reliable network. They spy on customers through their phones and have it configured once they supply you with a new sim card and make it impossible for you to opt out of this unethical process. I called and ask the representative about it and I was hung up on... This company has unauthorized practices...

I have gotten so stressed this month with Boost Mobile. I was so happy after an email I got that I was eligible for a s25 for 99 dollars and I get an upgrade in my plan. I've been in 3 different stores they say they don't have it.... But I can finance if I'd like so what's this false advertising or what I've tried calling customers service the same

Boost Mobile suck. The agent took a payment and applied to the WRONG account. After telling them they applied it to the wrong account the agent hung up on me. Stayed on the line with them over 45. Mins. Spoke with a manger. He lied about doing an investigation and stated he could not do anything. Take it up with my bank!!!! Someone just got a free $40 on they account.

I didn't like Boost Mobile's coverage so I canceled within the last week of my service and ported my number. They alerted me that they were going to take out another payment on the scheduled day, so I changed my bank account number. They have tried this off and on for about a half a year and now they have put me in collections, but I don't own them anything and thought I had left on good terms and that their system was just a little wonky, but they want to hurt my credit score.

Finally everything has been squared away with Boost. Receiving a replacement phone within a couple of days and used the credit from Boost to make the purchase so I have to say in the long run Boost made it right!!

If I could give zero stars I would. Since network upgrade last August have had terrible service at ny home. Some days can only make emergency calls. My fault for staying 9 more months at 55$ for this bs. 6 weeks ago they did sim update. No service at all from sometimes having 1 bar in the house. I can't tell you how many hours wasted on phone with lying customer service, how many trips to the store. Let me shout out if you live in York PA, switch now. Service sucks. The district manager and regional manager both lie.

My wife and I have had Boost for several years now, but at some point they decided to combine our Hotspot with our data without any notification. Now our Hotspot and data are the same thing so any usage pertaining to anything online burns through our data and Hotspot at the same time. Meaning our "unlimited" data lasts about a week and the rest of the month we spend more time watching our phones loading and trying to work than actually using our phones. It's extremely irritating especially when it's something important. We are going to contact Boost and if they don't permanently fix this we will be leaving boost.

They lie, no different than others like Metro. Their signal not too good. I will be going back to AT&T. Cheap service. You get what you pay for. I won’t recommend. I will lie I that I once tried the service but they suck **

Customer service is horrendous. Rep is not resolving my problem (payment error on their end). Ask for supervisor. Original rep comes back to tell me what supervisor said. I guess customers are not allowed to speak directly to a supervisor. They charged a card that I was ASSURED would only be used once. ASSURED my autopay will not change, it will continue to be charged to existing card that I've used for years and years. I request reimbursement for fees incurred due to THEIR error. "Supervisor" told rep to tell me to pay again and they will refund the 2nd payment. What is that? "New" math? They received payment. Want me to pay a 2nd time, then they will refund the 2nd payment!!! Kind of useless, no? Why do I have to eat the bank fees that YOU caused?? I have 2 lines and just bought a new phone. I will NEVER RECOMMEND BOOST MOBILE TO ANYONE AGAIN!!!

Poor cell service, dropped calls all the time. Customer service is horrendous!! Watch your bills. They will try to double bill you!! Lie about how good cell service is. Definitely look elsewhere!!! Would give negative stars if possible!!

Refuse to unlock the phone. I had been with Boost for 2 yrs when they told me that my phone was eligible for upgrade where I paid a remaining balance of $42 in 3/2022. Fast forward to 2025, I try to use the phone with a sim card and it says it's locked. It is my understanding that the Obama admin made a law that cell phone providers can do this sort of thing if the customer had no outstanding balances. I called Boost and they have not been helpful.

I have not had a good experience with Boost Mobile. They falsely advertised a “free” year of service so I would purchase a phone. Then the phone would not activate. They have continued to charge my account, and customer service had me talk to 8 different people with no one resolving the issue. The service is cheap, but as far as businesses go…they don’t care about the customer.

Ordered a phone from them. Issue with delivery. Never possessed the phone. Had it returned to sender. The device received by them on 4/17, I called on the 18th and they said refund will happen in a week. 3 weeks later call and they said it had not been processed for return. I wished another week and called, still not processed. They said they would submit a ticket and proceeded to ask me for my contact info, phone, address, etc. Which they have on file. I do not want to give them my phone number as they have never contacted me about an issue via email or phone. Asked if they will keep my info private. Would not answer that question. Summation: owe me money for a return their shifty dock workers are lacking on, several phone calls with no resolution, likely sell our personal info.

I added the hotspot to my account. Never got it to work even though I called customer service. I cancelled the hotspot on the same day. They charged me for the hotspot and refused to credit my account. Horrible.

Deceptive practices. Said we could change plans after paying for the higher priced plan but then would not let us change. Did not realize it but the phone we bought from them is lock for one year after purchase so can't use the phone with the new carrier. Would advise not using their service.

Had Boost account over 2 years. Dropped my phone and now have a black screen. Tried to check messages from another line but they wanted a password (not PIN, which I had). When they couldn't send verification text to my number I was forced to wait 25 min for "specialist" to help with my required password. I was asked by a man that was hard to understand, a series of 8 questions. Two questions were names of people I'd never heard of, which was complicated by his thick accent. I asked him several times to repeat (did I hear him correctly?) - hence I failed the 'security screening' and was told I could not get my password. I was able to state an address I had over 20 years ago and several other very sensitive questions. But I was literally shut down with no options. Changing carriers along with several others. JUST TO CHECK MY VOICEMAIL!!! OMG!

Terrible Experience with Boost Mobile – Would Not Recommend. I had an extremely frustrating experience with Boost Mobile. It took me two full days just to activate my service. I originally got a SIM card from a retail store, but when I tried to activate it online, I kept getting a message that it was invalid. I called customer service for help, but they were completely useless and told me I needed to go back to the store. After visiting three different retail stores, I was finally told that I had to pay an activation fee, even though I couldn’t activate the SIM myself due to their system issues. I signed up for a promotion that was supposed to be $15/month plus $10, but I ended up paying much more because of these added fees and wasted time.

I have been with Boost before they were Boost. I started with them back when it was Virgin Mobile (so almost 10 years now). Recently my phone broke due to being submerged in water. So I wanted to buy a new phone. But my account wants to send a verification number to my phone, which is broken. So I call support using someone else's phone because guess what? They have no support email address.

I paid 100$ to finance a phone and get service. Technician arrived with wrong phone. Said they would give me a full refund. Left without giving confirmation. Sat on phone for 4 hours only to get 80$ back… I paid 150$ WTH. BOOST MOBILE IS A SCAM IN 2025.

For months the app was buggy. It mostly works now. Connectivity and throughput however has decreased. More and more often I am pushed off of 5G to LTE. Even on 5G, internet service often pauses or stops completely for a little while. It has been relatively easy to contact support but that is irrelevant as throughput and connection speed have decreased. I'm looking for a new phone company.

Well let me start by saying I did my research online for Boost Mobile. I got a price for my service and my phone to pay online. So we decided to go to a boost mobile place in Springfield. So we wouldn't have to wait to get a phone.. We'll let me tell you, the man tried to charge me another almost 100 more because I was doing it in the store.. I called him out on it, I told him the price online says this, his response was that's online.. I told him I am all set. So being said, Boost mobile is the worst, don't believe anything they say because they lie.. And I felt like he was going to pocket the extra 100 he was trying to charge me different than online.. Very unprofessional, very untrustworthy. I would tell everyone the worst place to get a phone.

Absolutely the worst phone company I’ve ever had! I spent over 6 hours on the phone with Boost trying to get my sons (New) Apple Watch activated. When I say nobody, I mean nobody knew what to do! Boost is advertising Apple Watches and discounts but did not adequately train their staff on what to do! Not even the supervisors could help. They have people that barely speak any English answering the phones. I was transferred over to multiple departments at least 20 times and no one could help. I was told I needed a special SIM card called a (rainbow) because Boost had a new network. So I went out and got one from a Boost store and now my phone can’t receive text messages! Lord, I can’t wait until tomorrow to cancel my service with them.