Bell Canada Reviews

I am 84 years old and hearing impaired. For that reason I depend written communication. When the speed of my Bell business became unacceptable (error message that it could not connect and waiting to about one minute to read a newspaper) I tried to chat with Bell. The artificial creature responded obviously because of certain keywords in my first approach. This response was total useless. After I wrote that the chat was terminated by Bell. I was not able to find another suitable way to communicate with this communication business. So I asked my tenant to call Bell in my presence to quit the internet service. I already had found somebody better and cheaper. I trusted that company because I was using their VOIP services for any emergencies.

I work 1 hour South of Grande Prairie AB and there is very poor coverage in this area. Bell is well aware of this and has been for some time but have not rectified this so customers out in the field can get coverage. Telus customers (my work phone is Telus) have no problem getting coverage. I could understand this if I was further North, but an hour out of a large city center where a majority of the population works in the bush, there should be access to their network. A good reason to switch to Telus in my opinion. They have told me a handful of times they are addressing this issue, but yet, nothing has been done. They call themselves the best network in Canada when clearly Telus is.

Absolutely the worst company to deal with, this is not an exaggeration. Get sent in circles & told different things from one person to the next, one day to the next. Waste so much time. Bell tells me I have to go to a Bell store & then the store says they can't do that at the store, you have to call in, and back and forth we go, in the circle again. "No we don't have that device in stock, it is on backorder with no date or eta..." Next day; "We have exactly 908 of those in stock, but you have to go to the store to get it," but when I call the store they do not have any and can't get me one, as I have to do it over the phone. Absolutely ludicrous, ridiculous. One star is way too high a rating. And this is not a one time circumstance, this is a repeatable picture of dealing with any Bell division I have ever had dealings with over the last 2 decades.

The customer service at Bell is the worst I have ever dealt with in my life. Every time I call no one has a clue what's going on and I get transferred at least 3 times every phone call. (That's if I don't get disconnected.) Today was a 30 minute phone call and the problem still isn't resolved. Absolutely horrible.

Bell is a greedy sneaky corporation who tries to squeeze as much money out of their customers as possible while pulling a hood over our eyes. Your CEO isn't making enough money already? While the rest of us work hard to make ends meet. The ethics of this company is disgusting. And when customers try to change or cancel services that they don’t need, you train your employees to give customers the runaround instead of being helpful. Your company makes billions of dollars yet you still need to sneak in an extra 10 dollars here and 10 dollars there out of every account possible. Absolutely disgusting. I’ll be taking my services elsewhere once I have the time to call your terrible customer support center, since the chat feature was useless.

I sold my house and moved on July 16th and didn't take the number with us. Bell has been withdrawing pre-authorized payments since that date. They claim that I never cancelled the phone line, which is untrue. I asked them whether there had been any activity on the line since that time. They said they don't have that information. My husband is terminally ill and I hadn't noticed the withdrawals. Bell Canada owes me $500.00 and they refuse to return the money. Bell Canada stole my dime. Forget this company!

What was told to me at a Bell phone centre was different from what actually ended up on my bill--I was assured that my new plan would only be $10 more a month. I was also charged a $35 fee (for activating my new phone) plus another fee for switching mid-month. None of this was explained to me when I initially purchased the phone. This sort of thing has happened to me with Bell before--I no longer really trust them.

1-844-415-0940. Executive.Office_Relations.Clients@bell.ca. The choice to offshore Customer Service to the Philippines is clearly a mistake. The domestic contacts above were helpful after 8 months of time wasted abroad. Good Luck.

We purchased business internet and phone. Added business TV to our bundle after a while. Our last purchase was due to false advertisement. When we try to cancel our Bell services, we have being giving wrong information on cancellation fees and because of that we decided to stay. When we figure it out that we don't have to pay full for cancelling the services, we called the customer service again for cancelling business solution products. But so far we are not able to get a full answer on cancellation fees. Supervisor of the customer service got an appointment for calling us but we never got a phone call.

Terrible customer service! I have been with Bell for years. I upgraded my husband's device with them and was told we have 3 gb of data. I cancelled my line with them and now I find out my husband was charged $50 for data usage! I call 'em up and tell them that he has 3 gb of data. Why the charge? I'm told the 3 gb was with my line not his! Why DID Bell not think to let me know that at the time of upgrade? And the account for both numbers were in his name so why wouldnt he have the data being the account holder? They DID not help in any way and were **! Do not do business with these people if you love your money! He pays $90 a month and no data!!!!

To get cheap wifi I bought a bundle with credits that made the other products null. I decided I wanted to change my package to just wifi because I dont use home phone or tv. They promised credits wouldnt expire, so I should just keep the package. 2 months later the credits expired and I have been trying for the past three months to get this problem fixed. The bill doubled in price.

My contract was up in August and I still had a 300 dollar balance to go. I was perfectly content with paying my bills monthly and upgrading in August. My phone's motherboard failed and as my occupation requires I have a cellphone I was forced to upgrade my phone. Fast forward to my conversation with Bell today. I was told that even though my phone broke down I was still required to pay 300 dollars. By no fault of my own I am required to now pay a total of 466 for a broken phone. The account supervisor I spoke with was extremely rude. She had zero understanding of my situation and my loyalty to the company meant NOTHING to her. She said I could have got the phone repaired and serviced, after I explained to her that I work with a vulnerable population that requires me to have a cell phone. She said it was out of their control and that I must pay.

Bell is the worst cell phone company in Canada. Not only are they expensive, they don't care about their long time customers. I have 3 lines with this company and 2 of the lines were out of contract. I called them to upgrade both lines but we only managed to upgrade one that day because I asked for a loyalty deal and was advised that department would call me the following day as they were closed. No one called me so I called them back. This time the loyalty department advised they could not give me the plan I wanted because I was not eligible. I had just been offered this same plan the previous day but hours later I did not qualify.

I used to live in the United States and thought Verizon was bad until I started using Bell. Horrible company and everything is outsourced to India or the Philippines so when you call them nothing gets accomplished and there is no way to solve your problem. I couldn't even get a Canadian manager on the line to help me. While the call center in Manila isn't abysmal it's pretty bad. The woman told me she could increase my speeds but it would cost me $20 more month. That didn't make any sense and I quickly realized that Bell has no business sense clearly.

Called to lower my plan, they would not maintain my plan below 35$ a month so the rep offered to move me to pay as you go for $25 per 90 days. I told her that was still more than I wanted to pay so she offered $20 every 3 month. Followed by being transferred to a specialty customer rep of some sort that then confirmed what we agreed on after 2 hrs on the phone during vacation. Now they will not honor our agreement and say nothing in the system says this ever happened. Beyond frustrated, changing providers after being scammed by Bell employees. I will be fine with foreign competition after being treated like an idiot by my Canadian provider. Good luck Bell, you will need it.

I'm not alone in stating that Bell costs are the highest in the world. **. The structure of the billing is borderline criminal - it is not actually possible for me to know what is my upcoming bill. The billing itself is insane - I am charged long distance rates for texting and mobile because I bought my SIM card near the airport when I arrived, making a call or text from Oakville to Oakville somehow long distance. Does Bell need a high school graduate to help them configure their routers so that the text doesn't go from Oakville to the airport then back to Oakville, or is this intentional price gouging?

When I first requested for Bell TV and internet for my cottage, Bell technicians didn’t show up, twice. I had to talk to their case department few times to sort thing out. It was not great experience overall. Each time I call, I had to deal with a different rep and explained what happened. My home residence account is also with Bell. When I temporarily suspect my cottage service, Bell pulled home my residence line by mistake for a couple of days. When they reactivate my residence account, they took off the discount and the price went up significantly.

Have a Samsung 7 Edge on a 24 month contract. Battery drains in 2 hours, phone overheats and apps crash. Went to the local Bell store who informed me it was a known issue with the batteries. Asked if I could have a new one installed. The response was, "No we don't do those as they are a major PIA to do." The only resolution offered was to pay the remaining time on my phone and enter a new contract!!! 310 Bell told me the same thing. So the contract is completely one sided. The very least I would expect on a two year contract is a phone that works for two years. The lack of customer service is absolutely disgusting. The equipment craps out and I am expected to pay you... Hell will freeze over first!

Your Filipino representatives are the absolute worst. They are lacking training and even the supervisors are ridiculous. I have been dealing with an issue over a month now and I have been promised callbacks over and over and not once have I received a callback. All I ever get is Filipinos who have no training and lack and common sense to making customers happy. Bye Bell. I'm going to Telus who have all Canadian reps who actually care about customers.

I recently discovered from a Bell employee that I was being charged $50 per month 33 months later for a phone service that was suspended to the end of contract period, because I did not cancel? Bad assumption on my part I suppose that when contract expired that charges would stop? I’m being told by Bell that I must look at my bill and they are only able to go back ninety days? Although Bell is quick to contact you when you don’t pay, they are not responsible when you keep paying for a service that was suspended? I am on autopay and had gotten used to $250 recurring payment and had forgotten about suspended line?

This company is all about making money and nothing about people!!! As I was new to the Canada they took $500 security deposit and for the 3 months I have been trying to get it back- as I am entitled to-, and unsuccessfully!!! They have only one way to give security deposit money back - sending a check. Every time I call Bell, they say they will send me the check this time, but never do!!! I am so frustrated! I called them again today, and I was told to wait another 20 days, but I don’t trust them anymore, and there is nothing I or store rep can do... The worst service and the most careless company!!!

Phone and TV was to be merged to a one bill account. Was never done correctly, would receive a bill for one account then a credit in other account. Cancel service, returned equipment in summer. Bell claiming equipment not returned, & bill unpaid - sent to creditor - CCA. Proof of bills paid sent to creditor, creditor letter says Bell will forgive bill if pay for equipment but if return to Bell will owe for bills too??? Bell does not care about their customers, don't train staff consistently. Staff really not interested in finding a solution nor is creditor CCA. Will never return!

They no longer provide support for technical problems. Within the last month they have changed their policy to not assist your internet based problems. They state they are no longer responsible if a client cannot connect to you.

Bell customer service is the poorest service in Canada. No any agent have any information, no respect and no manners to talk to customers. Even supervisor name Kyla employee ID/Ez **, she doesn’t have enough training how to handle with people. They never make any efforts to make their customers satisfied. They never care how much customer paying to them and even they get paid from customers' money. I would never ever recommend Bell even if there is no any other network in Canada. Worst company, worst customer service, worst staff. They need to get trained from other good companies. I made biggest mistake moving to Bell. It is just month, but such a arrogant behaviour from agents, I would rather move to another company who will value customers' time and money. Bell should be banned in Canada .

Prices are far too high. Channel selection is okay. Service can be subpar at times. Sometimes their technical staff is unable to assist with issues in a timely manner. Unfortunately not many choices for cable service in Canada.

Way overpriced and there is no competition. Only Shaw and BellMTS are available and satellite companies cost even more. It can be hard to cancel. I have cut all cable. I'm very happy just using Netflix and "other" ways to get my TV shows.

I received extremely poor quality of services from Bell Canada for months. Due to their extremely high prices for poor quality services, I closed my account before by billing month was over (which I had paid for in advance). I am outraged due to the fact that, when I cancelled my Bell internet service, I spoke on the phone on 2 separate occasions, to 2 different Bell Canada representatives. Both representatives confirmed to me that because I had ended my services before my billing month had ended, I would have a credit on my account, which I requested to have returned to me in form of cheque, because I refuse to let Bell keep this money. Both individuals confirmed that they would have a cheque sent to me, which I have never received.

Have been a customer of Bell for 2 years. Internet is NOT the fastest, in fact it disappears often. Working from home is a nightmare as I constantly lose connection. TV is slow and picture freezes and volume disappears. Call customer service every month with no results. Customer service is awful. I was yelled at and told to "be quiet" multiple times. My bill is at $250 for channels that don't work and internet that is not reliable. Look for alternatives, don't waste your time or money on Bell.

Was talking with some good folks at the Source about my data plan with Rogers. They said that Bell was new and improved and could offer a better data plan & cost. Talked with them - seemed to come in lower but previous experiences with Bell (crappy customer service) made me uneasy but wife convinced me so switched. After we did all three devices (all Apple) the iMessage stopped working - a fact we only discovered after we had headed home. I called up Bell technical support and asked if there was something different from Rogers (my previous carrier) or if there was something that needed to be switched. He told me only thing they supplied was data - nothing to do with them and why was I texting from a tablet any ways since his daughter had a mini and they didn't text (a bit different from iPAD Pro).

Since Alarm Force changed to Bell Home the quality of their equipment is unacceptably poor - and their service is non-existent. A new monitoring unit less than 3 months old just suddenly stopped working and no one available for a week! So if our house gets robbed who is responsible - Bell Home??? The (un) service representative - “Ram” was completely useless and as soon as my contract is up they will be fired. Don’t let anyone you care about sign up for this so called home security system.

I am Bell mobility customer for more than Two years. My contract is over. I called five times to renew the contract and get new device. They are directing me to go to the store somewhere. Why they cannot do it on phone and I have to go to store wasting more than two hours. I am frustrated with this company.

We signed back for another 2 years with Bell in August 2018. 3 days after the signing, call failures escalated to 2-4 daily with new iPhones. It’s now December 2018, no resolution and no responses from Bell. Have to reiterate the complete story each time even though we have an open ticket with no resolution. Every time we call Bell, the same run around or hand off to a tech who promises to escalate to the ‘heat’ team. Even the Bell Mobility dealer is fuming at this circumstance. This is a small business account number, I’m certain I’ve lots thousands of dollars from clients not getting through to me. I’ve asked for an account reset, but no. Is our account corrupted? Apparently not, according to one tech. Minutes later, another call fails. Apple has checked the phone, not the issue. New SIM cards have been purchased. Last resort is to buy out the contract - $1300 I just don’t have. Is there any recourse at all?!

Thank you to Bell Canada employee Terry **. She conducted business with me in a very professional manner. Informed and polite. She help me with my billing issue and is a credit to Bell Canada in the way she exhibited her duties.

I was looking for a SIM card for my family who was dropping in for 10 days. No one would offer pay as you go. So we signed with Bell, I was assured I can cancel after 10 days and pay only connection fee. We did pass the internet by a little bit, and we did pay for an extra gig when asked to by text... However, even if I gave my credit card, I was never billed. I was also never provided with a paper copy of any logs. I canceled after 2 weeks of use. They called me 2 months later, asking me for 250$. 250$ for 2 weeks. I told them provide me with the logs and I'll think about it. I plan on offering 100$ which is plentiful for 10 days of service, if they refuse, I'll cut Landline, Internet and TV just out of principle.

Obligated to buy package deal in order to view local news. Multiple channels have the same programs airing. Cost is autrious. No personal pick. In order to have some savings customers MUST go with a package deal that includes cable TV with HD and internet service. We don't watch sports or have kids. Our monthly cost here in Canada is $200. Too costly for seniors.

We made the mistake of changing mobile phone providers because of promises made by Bell. Not only were they misleading and aggressive salespeople, they were gaslighting experts. The first year after switching to Bell, when we put our phone contract on suspension while away for our usual 4 month trip to be with family in another country things went smoothly. They honored the suspension price that was promised - 25.00 a month versus a 10.00 per month charge we were use to by our past provider and most other providers, and of course extending our contract for those 4 months as expected.

I would have to agree with many of the complaints that have been written that there seem to be questionable billing practices with Bell. Specific to my issue was that Bell was providing me with a lesser package for internet/TV but was charging me for the correct (more expensive) package that I had requested. When I noticed that I was not receiving all the services that I had requested Bell made the corrections and I was receiving the level of service that I was paying. Here's the rub. Because my service was "upgraded", which was actually correcting an error that Bell had made, Bell viewed it as a change of service and the promotional price was no longer valid thus doubling my service fees. The phone rep acknowledge the error but maintained I had changed the plan and therefore I was still obligated to pay the new monthly increase. They would not take responsibility for their own billing errors.

Closing account was a nightmare. They decided to put our 2 accounts together then when we told them to put the amounts back on the proper accounts they said we owed the amount they messed up. We have all the paperwork with a zero balance and they still say we owe. 4 calls later and we’re still fighting. 3 simple calculations. Add, subtract, total. Idiots.

The worst customer service I have ever experienced. They never follow through on what was agreed upon. I recently cancelled and they told me they would send boxes for their equipment. When they didn't... I called and they told me I had to buy my own. This, after a very long list of billing issues and service issues! Never again. If I could give negative stars, I would.

We switched to Bell to get a good deal on all our services. We were quoted a price, which we agreed on and asked all the pertinent questions. The Bell retailer assured us that because we were in a two year contract this was what we would pay for the two years. Well surprise - our last bill had an increase and when I questioned Bell Canada (310-bell) they told us they could raise the price for services at anytime. Bell Canada said that our discount credits would not change for the length of the contract, but that’s not what the Bell retailer told us. Our signed contract to protect us from increases only covers discount credits.

They rip me off in sign a 2 years contract deal for (home phone internet tv all basic services $100 month) 3 months after they cancel my promotion?? Started charge me full price $200 a month for the same 3 services. When I asked what's going on with my two year contract they response was "Bell reserve the right to make any changes to your account at any time without your consent or agreement". WTF? When trying to keep my services they saying the price is now $200 a month for these 3 basic services for 2 years which was not the agreement I sign? They break their end of the bargain and contract without customer knowledge? After canceling they send it to collections. WTF Bell?

I have been dealing with different representatives from this company for more than 3 weeks without getting any resolution to the problem. Their sales people only try to sell their products and services to get commission, without any regards of the customer needs. They promise that everything will be taken care of, and you don't have to do anything. Once their technician comes in and everything is screwed up, you are on your own to get everything done. You have to spend endless hours on the phone day after day speaking to different people. Each time you call in, you have to start explaining from the beginning again. They promise to call back and never do. I hope that my problem get fixed soon. I will never use this company again once my contract is finished.

I am currently a Videotron customer and have had two Bell Canada sales reps come to my door in the past year to try and convert me to Bell. Yesterday the second rep came and offered me a low monthly fee with extra privileges with no end date. The online offers are less generous and end after 12 months. Needless to say, I was very skeptical but told him I would compare the two companies. The Bell website did not give me all the information I needed to make a direct comparison. Later that night the Bell rep returned without being invited and proceeded to be pushy, asking several times to come in for 5 minutes to write down the details. After several minutes I had to close the door in his face as he was asking to come back again. I decided then and there that even if Bell has a better deal I will not switch to them because of their sales practices. Reading other comments here has just confirmed that I made the right decision.

Bell Canada has false promises when you sign up and over charge you after a couple months. They do not keep up with their end of their details that they agree to. I have to call in every few weeks to discuss billing problems each month. Not only do I have to call in, but they have horrible customer service... not only have I been hung up on and laughed at but constantly the customer service reps are just giving you the run around and wasting your time on the phone for no reason. The amount of times I hear them say "Let me check on that one with my supervisor"...is beyond me! I have been compassionate and kind about expressing my dissatisfaction with them on the phone each time but these customer service reps just don't care about what they are doing and it's clear that they feel like playing games with you.

For over a year I have been trying to unlock my device, I already made several calls, I already sent my phone to your support department and none of those actions unlocked my phone. I am extremely frustrated. Bell always gave me problems during my time as a client and I do not recommend to anyone, but I expected that at least to have my rights it would be reliable. Clearly it is not. I want a solution for this problem asap. I paid for the phone, I paid regularly my monthly bills and now I want my phone unlock as is my right. Thank you.

I ordered a new phone line and a mobile phone from Bell and did not receive it yesterday. At first they wanted me to go to the store to provide some documents (identification and stuff like that). After calling the store he told me that he doesn't know why they directed me to him as they don't have any stock to complete my order. Then I called Bell and they told me that the order got cancelled. It was without any notice and without any consideration of peoples' situation. Not professional and I do not recommend them at all!

I am paying 99.99/month of high speed internet, but I am getting an average of 8.49 speed download and 5.62 upload on average. This server is suppose to be Fibe 100. I called in, was told if I want a faster speed, I had to pay over 200 dollar for another modem. The modem I have with my service barely have any range. My bedroom is on the 3rd floor, and I can't get WiFi from there. I run a 50ft cable WiFi to the 2nd floor, so I can get internet in my bedroom. We only have one working phone jack in the house.

It all started a few months after I signed with them, when they randomly boosted up my monthly payments. I was already paying 75$ for internet alone, and then they pushed it up to 95$ a month without telling me. I called to complain because I put a set amount aside every month to pay my internet bill and this surcharge cause the payment to bounce due to insufficient funds and RBC charging me a 45$ fee. No one could help me, I had to have my boyfriend call back and be firmer for the Bell Rep to even consider helping us out. She eventually brought it back down to 80$ a month which is still 5$ more than originally.

After close to 20 years I went back to Bell this year claiming they have changed and stole my business from Rogers. Now regret it again. I had a door to door salesman call Chintan in the Brampton Area that came and sold services for a fixed price for a year on contract and now in 3 months it has gone up 20% without no changes done on my part. All their discounts have hidden condition that is not mentioned when you buy the service but then they have a field day tacking on service fees. What a disgrace of a Company. Being so big they have no shame and their customer service is pathetic. Avoid Bell Canada no matter how sweet the deal is because once you become their customer they have a hand into your bank account to steal. They raised their prices by 5 approx dollars per month stating they had expenses to cover and we have no say in it at all. Then they hide some of their discounts with bundles that they give for free and expires with it.

The tablet could not be activated that day; I was told to come back the next day.

I currently have 3 lines on Bell, I called Bell on Friday Nov, 16 to cancel 1 line as the phone had been lost. I spoke to Jessica Employee # **. She was trying to convince me to not cancel as I was due for an upgrade, she offered me 2 free phones and upgraded my 3 line plans and included 7gb of data at a given cost. I wanted to wait until Black Friday to see the deals before making a decision, but she confirmed that they have a Holiday Price Guarantee and I would be guaranteed to receive any holiday deal they have. I received 1 of the phones and when I called into to activate it, I was told by Jennifer Employee #**, that the deal I was given was incorrect and they could not honor it. I would be charged additional monthly fees, if I wanted the additional data. In addition there was no way they could offer me the Holiday Price Guarantee either. So basically everything I was offered by Bell could not be met.

Bell is a joke. They told me they would be coming one day and didn’t show up for 4 days. Mind you between those four days I called 15-17 times asking if they were coming and being told to confirm my address multiple times and being told that the technician is on his way and he never showed. I absolutely hate Bell. I called tech support and they told me they’d credit me for the whole payment and didn’t only for the ** 4 days. They’re a joke of a company. I will be cancelling with them as they’ve totally lost all respect from me.

Bell Canada put fiber optic cable to my neighbor house which they connected from the other side of the street and the cable was hanging too low. When a truck was passing it reached the cable as the cable was hanging too low on the street. Once the truck hit the cable the metal thing came out from the house and fell on my car and broke my windshield. It's being more than 10 days I am trying to resolve the issue. Today Bell send me a text and asking to talk to my car insurance company to fix the windshield that broken by Bell Canada. My insurance company don't cover as I have deductable that is too high. I am too surprised the way Bell is handling and not taking responsibility of their action. I as asking Bell Canada attention and resolve the issue. I can be reached at **. Thanks.

I signed up for Bell Fibe August 2017 for 2 years at $99.00 a month. I bill keeps creeping up and customer service redirected my situation, when I asked for the loyalty department, I was spun around to avail.

No one worse customer service in Canada. Never seen in my life such a bad and worse customers service. Not recommended. They just knows how to cheat customers. Last 2 weeks calling them every day they will tell you different story.

My wife and I are both longtime Bell Mobility customers. Her phone is under contract, mine is not. We recently moved and needed to port my cell number to our new landline. I called Bell and spoke with a customer service representative, explaining the situation and making the necessary changes. It should have been simple; my wife's contract and phone remain the same; my cell number was to be ported to our landline and I would be assigned a new cell number by Bell. Bell billed us incorrectly, charging the change to my wife's cell number and dinging us for breaking the contract. Because we signed up for automatic payments, Bell incorrectly charged more than $411 to my wife's Visa. I called to have the mistake rectified and have received a world class runaround! Fast forward 6 weeks; to date I have spent more than 4 hours on the phone with various customer service people, and their supervisors.

Was a 10 year customer of Videotron (who have excellent customer service). Switched to Bell to get TV service for relatives who were staying with us. From the first call to a month and a half later I am on the phone with customer service once a week minimum trying to fix their screw ups. Here's the nightmare: Go online to Bell website chat with rep about ordering Gigabit Internet, TV and mobility service. Was very specific what I was looking for. Get quote for it, I go ahead and order it, turns out chat person (or bot) didn't include mobility in the quote. Have to start the same process all over a 2nd time with their mobility department (just so you know Bell mobile and Bell TV/Internet are like 2 separate companies and NO ONE talks to each other so you're like 2 different customers to them).

I’ve been trying to have a group chat with people from work through my iPhone 8. Apparently Bell does not support group chat between different phone manufacturers. I was literally told the only way I could have a group chat where I could participate with the group is if the entire group has Apple phones. If not then Bell doesn’t support group chatting between for example iPhone & Samsung so messaging from an iPhone would be sent out individually and if I want to send a group message out I can also do this individually. Shaking my head. What year is this? And of course since it’s a new phone with a 2yr contract I have to continue with Bell. IMO Maybe Bell should ask Rogers how the technology works?!

I was travelling through Edmonton Alberta when the charging port on my mobile device stopped working. I entered a Bell Mobility store on the second floor of the West Edmonton Mall location to purchase an upgraded phone on October 8, 2018. While in the store location I decided on upgrading to the iPhone 8. During that process the sales representative advised me Bell Mobility is offering a promotional tablet. I declined the tablet on multiple occasions, insisting I was only looking to upgrade my phone and wished to keep my same plan features as I didn’t not want any features to be hindered for use with the new mobile device.

We were with a different phone company prior to switching to Bell, we had poor customer service with our last company and decided to change to a different provider. We reached out to Bell Via Twitter and were very quickly met with the friendliest Customer Service rep we had dealt with for many many years. This was one of two times Bell treated us like humans and not just another number.

I’ve been Bell customer for almost two years, but I’ve experienced very poor customer service. So many times I’ve been changed over and spent over an hour just to fix the issue. Once I finish my contract I’m gonna cancel it. I wouldn’t recommend to anyone.

My internet at home keeps on going down because the line to my house is old and they won’t fix it. I used my phone data for emergencies and went over, waited 1.5 hours to get an agent and was told that nothing could be done, even though I’m paying up to 5 gigs of download speed I’m getting 0.8m when it does work. I’m rural and am stuck with Bell, no other company services this area. Bell is the worse company, I hope they read this reviews and get better as they were long ago. The only reason they have a one star is because we can’t do 0 stars I’m sure.

I have Bell since 5 years for business and home services... We wanted to cancel our home services to try different company and requested them to cancel for 27th November, they sent wrong update in e-mail with cancellation on 10th, we wasted another 1 hr and another agent said within 24 hrs it will be resolved. its been over 2 days still nothing happened, I am again on phone trying to reach out to someone wasting another hour... All our work is dependent on internet, we couldn't do salaries because we had no internet... Totally frustrated and do not recommend Bell to anyone and I am planning to cancel all my accounts with Bell...

Please be aware when canceling service from Bell Canada. Customer Service just pretend they are deal when you tell them you want to cancel their service because of poor service and high price. I have to call them numerous times and they only start the process almost two weeks after my first call. They also charged me after I cancel my service. I would never go back to them.

One of the worst company in Canada... They added the contract without our consent!! If I have authority... I will simply shut down this company. They charged the extra bill and the customer service is so worse...

Bell should honestly get the hint with the one star - if I could have given them a minus million I would! Their customer service sucks! Their product is horrible - and if I had someone else to go to I would be! At this point I’m thinking no cable is better than Bell! I’ve given them a 1 on every survey and I can’t get someone to call me! Sad - I can’t say it enough. If you're not with them - thinking of going with them—DONT. YOU WILL REGRET IT! They may find their crappy useless equipment in the road!!

We had a problem with our Bell hub for all our services. Called C. Service to find out a fix for the hub. They gave me the runaround and said they would send someone out the next business day. Two days later and still no one came. I called and they said it's not their problem and the tech will be another week. We canceled our service after they laughed and said they don't care what we do. Fast forward to our final bill. They added a termination fee, after they told me there wasn't one. Then they add $150 fee for shipping 3 receivers 10 months ago that somehow they missed. They give you the runaround on the phone and have terrible customer service. I HATE BELL and will never again fall into this trap. They have gutless supervisors that don't want to work with you. I offered to meet in the middle on the charges and still pay some. Keep an eye on your bill as they will ** you as well. BELL CANADA WORST COMPANY AROUND.

Bell Canada used to be the best!!! Now it is the worse company EVER! All of the sudden they increased my monthly bill from $140 to $220! Called C. Ser. They said promotion finished. It Was first time I hear about promotion. C. Serv. Made fun of me. I spoke with loyalty dept. They refused to waive the extra charges and said IF I DON'T PAY I GET STUCK! V. Cheap and rude way of dealing. She pushed me to request cancellation all services. She didn't care and told me services will be cancelled tomorrow!!! WOW! I hate Bell Canada. They also cheated on the internet signal. TV was not working for months. Technical support couldn't fix it and sent new box and also didn't work. I had really hard time dealing with this bad company. Being with Bell Canada is suffering all the time. Regret to spent time with them.

I have had Bell Fibe package (phone, internet and TV) for about the last year. Last month on October 5 I lost all three services. Not having a cell phone, I had to drive to my office to report the interruption. Tech support would not deal with me because I was not in front of my modem and they hung up. Called back on the 6th and explained my problem. They said that they do not show any problem on my end and told me to reset my modem. Called for service again on the 7th, they continue to say that they don't see a problem and won't sched a service call.

Had a scheduled appointment with Bell today to hook up our satellite TV, took time off work to accommodate their schedule, they did not show up. I called the office and was transferred to 3 different departments, after another half an hour on hold I was finally told the technicians would be at my house in half an hour, again we waited and no show. Called the office again and they were closed for the day. Bell doesn’t appear to need any more customers and the joke was on me. Good one Bell.

I have business account with Bell, I have 2 cellphones. Rules to know about their customer service, IF they are not able to solve the issue through phone and are rude and bang the phone. There is no details of this recorded in Bell network. I have had this multiple times and yesterday I lost it. Customer service lady kept the phone while I was on conversation. I didn't get her name. When I called the second time there was no track record of who she was since there was no notes updates. 2nd and 3rd time they could not open the account since system was down for 4 plus hours.

I received a bill from Bell amounting over $700. Only to find out that my plan only covers unlimited calling from Bell-Bell network and I got charged long distance calling other network. The plan I'm paying is $105 with only 2gb of data. When I called the customer service they said they couldn't do anything about the charges because it's valid. It doesn't make sense to me to have a plan cost $105 and doesn't cover unlimited Canada nationwide calling! This is absurd!

I will never go with Bell Canada again. We signed up for their high speed fiber internet and phone. At first the internet was fast and never dropped the 1st few days...then it started to slow down and would drop around the same time every day. This is not a good thing if you work online from home. We cancelled and switched services to Cogeco at the end of August 2018. A month later we got a bill for September. I called and told them we were not with them anymore. A Supervisor called me back and confirmed we were cancelled and paid up and were clear of Bell Canada.

Been with Bell Fiber since 2017 with no internet issues. October 2018 internet starts being slow across all devices. Oct 20 internet stops working completely. Call Bell. Agent on phone is unhelpful and does not want to send technician. Agents cuts the line and does not call back. Next day; still without internet. Using mobile data to hotspot computers. Call Bell again and this time technician booked for next day visit, W. Technician does something to modem; internet works. Today, Oct 26, 2018 F. Internet is so slow that cannot load a speed test or load multiple sites at a time. Call Bell. Speak to agent Mohamed **. Agent is initially cordial. Agent says that there is interference in the house that is interfering with day to day WiFi.

First, a rep called me to offer me the deal of the year because I am a preferred customer of Bell. He harassed me and I finally bought. Then, my hell started. They shipped to the wrong address and I had to pay the freight from NB to Quebec. They invoiced to the wrong name. They didn't want to give me the same numbers I had. They charged me for functions I didn't want. They charged me for 5 cell but I wanted and received 3. There are so many charges and credit that there is no way you can understand. They charged me $700 or a package of 3 cells at $50 each and 3 tablets at $10. They tell ma that I lie and that I have 5 cell numbers and so on.

In my experience, Bell has been nothing but a pain to deal with. I got my MiFi box for school since I cannot get internet where I live. I could never get a signal from the damn thing, and they charged me a basic $60/10G which seemed decent at the time. I got my first bill which was $176/10G. I called and they made a ** excuse and danced around it, so I paid it. Next month was the same. I ended up adding gigs to my phone plan at Koodo for $5 more, so I called to cancel my account after all the **. I was told it would be closed after the billing cycle and would have to pay for the month I didn’t use it (0G for $67.) This month I received a bill for my account I was told was closed. When I called, they said they’d cancel it now, but I would owe for the month that I thought I didn’t have and didn’t use since it was suppose to have already been canceled. I would not recommend Bell. Koodo has been awesome!

I have been with a number of providers over my life, but the level of service and support at Bell Canada is to a level where I wonder how can they still be in business. I was with Bell in the past and switched because of their service and costs. But I recently moved and was persuaded to try them again, based on a flyer I received in the mail. I haven't had a home phone for years, I stopped watching cable TV 4 years ago, so I was mainly a internet customer. But I found a good deal for $80 for all 3 services. I called Bell, had to wait 2 weeks to get an install appointment. The technician came but was not successful in setting it up but didn't inform me.

I called Bell to let them know that they were charging me more than what their own website was advertising. I was put on hold for 12-15 min and then they hung-up. This happened twice. Ever since I had fiber optic line put in by Bell, my internet service is gone down the tubes. Always dropping off every so often.

I've been with Bell for 10 years and decided to get another line with them. I was told that my bring your own device plan would give me a decent amount of data along with 4 Gigs from 2 other lines and 3 gigs extra. I decided to get the phones. Once I got them, all hell broke loose. I would never get notifications for data such as "95% usage, etc". They would all of a sudden charge me 50 dollars, 300.00, etc.

They have very pathetic service. Got roaming charges on data service which I never used. When I call them, they say nothing but offensive. Ended up paying 50 extra. Wish never entered to Bell. They have poor and bad customer service. Fido/Rogers have best service, it was a mistake to come this service.

Man what a ** service. So English is not my first language and I had a little difficulty explaining about how my credit card was charged twice and I could literally hear people laughing on the line. It was really offensive. Also after all 15 mins of talk I ended up paying extra $110 because the payment that I did was not registered on their system and I had to pay two months worth of bills. Just horrible service.

I plan to use Velcom internet service in Gatineau, they booked a Bell Canada service technician to come to my house to install the DSL service, the technician showed up at my house on Wednesday afternoon around 2:00 pm, he checked the phone jack on the wall of my house, and told me that the signals is perfect, then we shake hands and he told me he will back to the central control to turn on my DSL signals, and said when I pick my kids and back home at night I will have internet, but it never happens, I called Velcom and been told Bell said I was not home when their technician came, and the next installment date is one week later. Why is the big company like Bell Canada lying to customers?

I requested my Bell TV service be canceled due to selling and moving. Bell canceled my service a day earlier than requested. They reinstated my service for a day to correct their mistake but now want me to pay a $50 connection fee. Can't believe how this company handles their mistakes and Customer Service!!

I am speechless at the duplicitous sales tactics Bell uses (that's why I am writing). Bell Canada agents say whatever they need to to get the sale and then string you along in a series of calls to eventually get a part of what you wanted. They also force you to own a home phone to get a discount - is that even legal (I suppose it is, but it doesn't make it right)? I don’t want a home phone and took one anyways! They also require you to renew negotiated discounts every year and if you are one day late in calling them you lose the discount for a month. Worst of all I feel is the smug «you're a stupid user» attitude you get from virtually any of there agents when you make inquiries. I am moving to Rogers, they are quite honestly try a little harder.

If there are any promotions you receive from BELL don't go for it! IT's scam and their deception motive to lock you down with a contract and then do incremental increase charges for every month. They are one deceptive internet and TV provider, they tied you down and then they can impose any changes as they wish. Somehow they upgraded my account and charged me all kinds of fees and puts the blame on me for making the change, which I never did and they had no record of it too. But because it was ongoing for 4 months, I am responsible for all those charges. Scrutinize your bills closely for every billing cycle and do not rely on them charging you correctly, they will always add things you never thought of, they promise you will X amount but when it comes to the bill you are paying for XYZ!

Bell is the worst internet provider you could ask for. This is coming from an ex-customer who has been with this company for 10+ years. My family used to pay about 112 dollars every month just for the internet! Even though the original price was supposed to be something like 60 dollars a month which meant I was paying twice as much than I agreed to. I don't know what they put in the fine print to raise the price that much. Thank god I canceled the service, now I'm using Altima. The switch the smartest move I've made when they say I'm paying 55 dollars a month. It stays that price no matter how much I use the internet during that month. Plus it's because it's so much faster than Bell, it made me realize that Bell was probably slowing down my internet on purpose.

I had internet service installed for 3 months at a rented summer cottage. I called on August 18 to have the service canceled on the 21st. I paid my last bill, was given the address where to ship the modem back - which I did and have the return receipt - was assured by Bell that I did not have to worry about the service anymore. Two months later they claim I owe $125 and that my service is still active! I call and tell them the name of the person I talked to, that I have return the internet box and am now back home in Florida. The cottage has been empty for 2 months and they never canceled the service. I explained what is going on and that Franz didn't do his job. They claim the charges are valid and I must pay them.

All I can say is if you have another option, use it! Worst customer support and even worse service level. I’ve had 12 technician to my house and been on the phone 100 times over the last year since we HAD to go to Bell because of our location. It is absurd that this company can function like this. Avoid at all cost if you can.

I have been using Bell cellphone service for 3 years. I have been very happy with the service. I won't say never had problems or mistakes but they get resolved right away. I moved to Ontario from Saskatchewan and from Ontario to Newfoundland in last 3 years. I had Bell service with me all the time. I would like to mention that when I was on ferry in the middle of the sea, I had Bell network on my phone. Now in NF I wanted to add internet home service. I read so many horrible reviews about the internet installation and tech etc, I still went ahead and booked the service. One more time with Bell, the amazing experience. The tech was on time, called me before he arrived and perfect. Got all done and connected.

If you call to cancel the service, they will just hang up on you or put on hold and never will be back to you. If they promise you discount, they just trying to get rid of you for this moment, they not even leaving note on your file. I regret I get their services. They treat customers like annoying **.

The last call I made the service rep assured me she understand what I was asking. After clarifying several times she 'assured' me she understood what I was asking. Called back again because I wasn’t comfortable that she knew what I was asking and it turned out I was right. That is one complaint which has happened quite often. Second complaint — I am positive the reps don’t document conversations correctly and probably not even all the time either. They brush you off until you have to threaten closing your account. I asked for a manager to call me back and the guy assured me he sent the request and documented it but speaking to the rep today I don’t think he did. I will talk to the manager if I have to call every day — and wlll cancel all 4 of my cell phones if I have to. Sure it will cost quite a bit - but it would be worth it to not have to deal with most of their incompetent reps anymore. It’s truly exhausting.

Bell Canada has wasted so much of our time and will charge us over $400 for services that were supposed to be have been canceled. After calling them one representative confirmed they would retract charges since we switched our services, but nothing happened. So we were still charged even more. Different representatives keep running us in circles and saying the same things. Very very frustrating. They say they will email us after we speak to the rep, but it does not happen. If you speak on the phone with to a Bell rep, write down the final order number for every cancellation or change in services. Otherwise Bell is going to give you a very hard time, and send an unfair and massive bill.

I talked with a very worse customer service ever today. He has to learn about communication with clients. Even he didn’t want to finish our conversation so that he can respond for all my queries. Instead he switched off the phone. I am wondering how this man did get in service. Very worse service. You risk to lose our money. They are many companies with a good services.

Horrible horrible customer service, not transparent at all. Lie to get sales and change your charges when they feel like it. If you’re thinking of switching providers I highly advise to stay away from Bell. The customer service agents won’t even put you through to managers to escalate your complaints. The one I dealt with said “the boss doesn’t take phone time so that means I am the boss” ridiculous.

I have dealt with many many companies and hands down Bell Canada and Bell Mobility is the worst company I have ever dealt with in just every aspect from service, billing and overall just about everything else. In 2016, a "too-good-to-be-true" (in retrospect) promotional package enticed me to move from ACN (with whom I had been a happy customer) to Bell Mobility. It was a HUGE MISTAKE! I never got the phone number I was told I would be getting and my bills were a lot higher than before with ACN. Nearly every month, for almost 2 years, I had to spend 1 to 2 hours monthly with Bell's "Customer Care" to have the billing corrected and a credit issued for the overbilling and trying to get the right phone number. I was told that they would drop all cancellation fees and keep getting the bills. Called in again and was told I have to pay the fees because it's not Bell's problem. I'm unhappy with the service and canceled my accounts.

Moved into our home in Tweed, ON. No real choice in providers so Bell it was. We were told we would get Fibe 50. On day of install told we could only have Fibe 25 to find out the cost was the same as Fibe 50 and not unlimited as we were promised. TV also installed. We didn't want the PVR, no use for it, only to find out that is what was installed. Complained. Spoke to a manager from Montreal head office, told internet would be given to us as unlimited but could only have Fibe 25. Gave us a better price... July, Aug and now Sept we've had to call every month due to bill not reflecting proper pricing.

In 2016, a "too-good-to-be-true" (in retrospect) promotional package enticed me to move from Fido (with whom I had been a happy customer since 1995) to Bell Mobility. It was a HUGE MISTAKE! Nearly every month, for almost 2 years, I was overcharged, and had to spend 1 to 2 hours monthly with Bell's "Customer Care" to have the billing corrected and a credit issued for the overbilling. Because of Bell's dysfunctional billing system, the credits were always applied against the next month's bill, rather than being subtracted from the bill for the month in which the overbilling occurred.

I had some technical issues with the internet. When I called them they told me that something is wrong with the modem and they will send technician next morning. When I called them, they told they have shipped the modem. When I received, it still didn't worked out and they told that they will send the technician and they didn't. We had assignments and everything pended just because of their services. Their department doesn't even know the technician timings themselves. When I called them to cancel my service and upon asking them the amount I will receive back, they told me that my service cannot be canceled until few days after and I will only receive 6-7 days of money which I was suppose to receive for around 12 days. Instead of giving the extra credit of the days I didn't had, they were saying such sort of things. They ended up agreeing for 9 days. Had a very bad experience, would recommend no one.

Sold me (over the phone) hi-speed internet service on landline -5-6 Gbps for 1 year at $49.95 net 62.09 with tax; however increased price by $5 after 3-4 months. I phoned them and explained they did not say price would increase; and the only thing it says/said is, after 1 year price would increase. I told them I will only pay the 62.09 per month as originally stated. They refused to cancel the increase. They disconnected the landline Aug 22nd without notice. Note;- I continued to try to connect my workstation without success (it does not have a wi-fi connection. And I trying to find the problem on my laptop it eventually failed- continuous screen flickering making it impossible to read!

Misled into purchasing a promotional package for US-Canada voice and text plan...$30+$5 add on. However, when I returned back to Canada from Calif, my next bill showed that I owed close to $400 for LD and Roaming fees... I gave them info re: agent who arranged the travel promotion with me, dates I spoke with their agent, as well as the time of coverage. I also provided info-Proving per their email confirmation that I de-activated their roaming service plan upon my return to Canada.

Friday September 7th 2018 I arrived home from work to find that my television service was not working. I spent almost 3 hours on the phone with tech support, continuously requesting that they send a technician. When finally they accept to send a technician on the Saturday. Saturday arrives, no technician shows up. Call again, spent 2 hours, telling me I would have to wait until Sunday night. I ask to speak to a supervisor because this was unacceptable. They proceed to tell me I would have to wait 24-48 for someone to call me and then they hang up on me in mid sentence.

I have dealt with many many companies in my day and hands down Bell Canada and Bell Mobility is the worst company I have ever dealt with in just every aspect from service, billing and overall just about everything else. I cannot understand in anyway shape or form that a company that claims to be Canadian has their call center and help desk in another country. Yes, Bell Canada has their customer service calls going to the Philippines! Sales is in Canada but most of billing and service is abroad. As far as their products, it is what it is and it's ok. Nothing special, I wish there were more options in our country for cellular services and internet besides Roger's, Bell and Cogeco. It is really sad!

My boyfriend and I aren't too fond of Bell because of past experiences but we were able to get a decent deal, $50 for unlimited usage and 50 Mbps - no contract or expiry, so we decided to give them a chance. We scheduled a technician for installation on September 2nd. The window was from 12pm - 5pm, and we waited all day at home and no one showed up. We received a call at 3pm saying our technician was on their way but then 4:15pm came and no one was here yet so we called Bell. The rep on the phone said the technician showed up at 12:30pm but we weren't home (why did we get a 3pm call notification then?).

I switched to Bell from Rogers about a year ago because they were having a good promotion at the time. I had no issues from them until it came time to renew a new promo which was expiring on Aug 25. I had called a month in advance (beginning of Aug) in which I was told I would get a call back (it never happened). So I called again a few days later and was told to call on Aug 25 (when my promo expired) to look at other promos. So Aug 25 came. I called and yet again was told to wait 5-7 days for a call back. Are you ** kidding me!? I don't understand why they can't deal with you from the time you call. They then transferred me to the loyalty department because I was getting irritated so finally (after a very long discussion -__-) they were able to give me a new promo which would have totalled $147.86 for 24 months.

Pay for 100 mbps get 700 kilobytes - For over 15 years me and my family had Bell internet. 400 kb at the start. Spend $1400 to change home set up. Receive 700 kb after. We pay $200 for 700 kb. Try to cancel. They lose our cancellation for 15 years. Ok so I got a gaming desktop still 700 kilobytes. So I work in tech support so now I know it's a line issue and has been. They change our modem and offer to give us a cheaper plan. The plan became more expensive magically in 3 months. So now we are paying $250 for 700 kilobytes. No change in internet. Modem change did nothing and it's rented so we are paying monthly for trash. Ok let's now talk to them about changing our line. They hang up every time it gets to the point where I wonder how this scummy company has not had a lawsuit against them and been shut down for scamming people out of their money. Also all of these speeds are wired.

I have been getting issues since almost 2 years. Spend time on phone numerous time. Even the Bell technicians came for repair and he confirmed that the service is worse than he expected. He did fix it but only for a while and that has been recurring during that 2 years. I received a credit to maintain. Supposedly they gave me a credit for $40 and I have proof via email that it is indeed a credit but when I called to cancelled first thing the agent said, "Good then we will take our credit back". When I ask his ID he refused, I then ask his manager's name Josh but he hung up before I continue. If I have top write, pages won't be enough... Worst service ever and I hope someone from Bell is reading those reviews.

Super terrible service, I originally accidentally sent a payment on the 9th or so, didn't notice till 8 days later. Bell Mobility told me they would reverse the charges into my bank. I contacted customer service who said they were sending a cheque but that it was never actually sent out, I contacted RBC to dispute the services and they could not because Bell Mobility lied and said they were sending a cheque (or perhaps the 2nd agent lie) I contacted them today and was transferred to the number I called, effectively sending me back to the start and then I wasn't able to connect to Billing because it was then past their hours.

Bell Canada is the worst company for customer service, it took 3 wks and 3 different orders for a simple bundle package that should have been installed in 1 day. We were given a quote of $99.85 for the 3 services received. Our first bill and price was way off. Rep said that there was no info on file with that rate, funny how they lose tape recorded conversations at their convenience. Nothing but problems from day 1.

After the 4th call after spending hours on the phone we finally came to an agreement with our Bell Mobility provider, well another verbal contract and not sure if they are going to stick with this one? I will believe it when I see it. So don't accept everything they say. Just hang-up and call in again until you get close to what you think is fair.

After talking to reps on 5 separate occasions, we finally came to a verbal agreement about a cell phone plan, so we thought. The next day we got a call telling us that there is no such plan available.

Our Bell home service has been out for a week now. We have had no home phone, no internet or TV. I had called customer service explained that every time it rains our service goes out. They said they would send a technician to take a look at it. I specified that I believe the problem may be outside. A technician finally showed up 4 days later, spent 2 hour looking and testing everything. Came to the conclusion that the problem is outside in the wiring (didn't take a genius to figure that one out). He told me that a team will have to come tomorrow and fix it between 8 am and 10 am. It was what it was. It's now tomorrow and it's about 3 pm on a Saturday. I have canceled all of my errands and plans waiting for them and no one has showed up.

Our Bell Mobility 2 years contract was coming to an end on August 25th 2018 so prior to this day we called Bell and asked them about any new deals that we can switch to since we were paying almost $300 per month for three cell phones. The sales representative told us nothing was available so we decided to transfer our services to a new provider when the contract has ended. On August 21st 2018 someone from the loyalty department called us and offered us a deal which were Bring Your Own Devices plan which were $55 plan plus $35 for 6 gigs of shareable data.

Switched to Bell home internet services in July 2018 and have found that the wi-fi service is even slower than my previous provider (unfortunately had to make the change). Am looking to cancel and find a different provider but may be difficult in Northwestern Ontario.

Please never work or deal with Bell Canada. I am a customer with them for four months in a rented apartment, then I transfer the account to the next tenant, for which the representative confirmed that the transfer was successful. After half a year, Bell reached to us saying there is payment due because the next tenant did not pay the bill. I am not sure how it relates back to us as I was assured that the transfer was successful, and I even received a refund for the service I did not finish using before I left the apartment. Ok fine, then I asked for a proof of internet usage for the months that the bills were not paid, so that I can argue with the next tenant for him to pay the bill. But the representative refused to give it to us saying that they were not able to retrieve this information. So you have the information of monthly bills, but not the monthly usage? How elementary is your system to not have this basic information?

After being Bell customer for 11 years cancelled my account with Bell 3 phone and iPad account. Bell is worst in billing. Always charge you for unnecessary services, their phone plans are the worst, after charging my sister 140$ a month she cancelled too. ??? This is what they get from me.

I went into the Bell store at the Eaton Center, Toronto. I replaced my iPhone for an iPhone 8, I was offered a free promotional gift of a Samsung Galaxy Tab E. Looking at my bill I realize I’m locked into a two-year contract at $15 a month. To get out of this contract I have to pay $302 for the tablet. I called to complain about this and was asked, “Did you sign something?” “Yes I did sign something.” More than once I asked “So this doesn’t cost anything?” To the guy at the Bell Store who repeatedly told me it didn’t cost anything and pointed to where I should sign. I truly believe I was straight out lied to just to get a sale. From this point on I will read everything. I have called Bell twice and nobody can help me at all.

They can’t seem to cancel my account. I’ve been calling every month for 6 months, and they still send me a bill for a home phone that I never used... They’re scammers and if you go with them after reading this, it’s your own damn fault!!!

It use to mean something when you were a customer of 40 years, now I wonder why I have given my Business to such a dishonest, dysfunctional company with the worst service level imaginable - Bell Canada! After reviewing the bill that my wife normally pays, I questioned why the T.V. was so much money, and the long and the short of it, was promotional channels that were added and just kept on being added to our bill over the years. When I question on what authority they could do this, they said it was an email sent out stating the added programs. I asked for the email stating this and the authorization and of course they could not produce the email saying it was too long ago and they don't keep this information - this was only after many calls and escalations later. They also said - it is my responsibility to check my bill - wait a second, you add something to my bill without authorization and I am responsible for your error?

We ordered a Cottage Plan satellite dish package where we paid for the receiver and Bell installed the dish. The installation was free and the Bell system was installed. We had continued problems with signal drop, system shutdowns, and incorrect remote control. Three separate techs were dispatched to correct satellite positioning, incorrect control, and setting tv to HDMI3. We were billed for each visit but told not to worry because we were not being billed for these visits.

We moved to Bell hoping for better service 3 months ago. Since then we have been receiving constant interruptions for internet and TV. Their technicians doesn't know what's the problem or the source of it. Each one of them blames the one before him. In one month we had over 150 service interruptions and it's still going with no solution. They only say that they are highly monitoring our issue but no solution.

Worst Service as well Worst Customer Service. People don't understand English. They lie. In one day spoke to Tony, Laura, Mark, Jennifer, Denis, and Micheal. Have been having issues for one year. Still can't fix it. Called in to cancel service. Was told by Denis that they will compensate for the loss of service. When I called back they said, "Sorry. You are still in promotion. Can't do anything for you." What a great company.

In July of 2018 I was over on data. I paid the data fees to have my phone outgoing call reinstated. On July 20, 2018 I call customer service to add 3 GB of data. It was not added when I was assured it was added. During that call I asked what my account balance was. The employee told me I had a credit of $20. I used my data (for income reasons) and on July 22, 2018 my phone was again restricted for data usage. I paid 150.00 via credit card and had service again. On July 23, 2018 I called Bell customer service again to find out the extra data was not added and received a long winded nonsense explanation from the employee. I asked to speak to a supervisor. Waited 2 hours and called back. Then spoke to John employee # ** about the data and I was told data was now on and I had a 172.03 credit that would be applied to my August bill.

Bell Canada provides misleading information through their customer loyalty department. After several calls in the past as a 20+ years customer of Bell about Bell Canada increasing their prices for services, their loyalty department convinced me to stay with them with what they told me on the phone is a "promotion Package". Now that it's time to cancel because they have again raised their prices and is not competitive with another provider, they are now informing when I called to cancel their service that I agreed to a contract which they confirmed by e-mail at the time they provided the "promotion discount". They claim that they confirmed that I have a contract by e-mail.

A few days ago I got internet service through Bell, since the signals were not strong enough for the large size of my home, I requested them to send me signal boosters which did arrive a day later than originally planned. Not big deal, I called for technical support as the Pods needed set up on Bell.ca. The agent Mr. ** agent ID ** informed me that he can’t help since it’s only self serve service online.

Over the last few months, I have noticed in my online billing statements with Bell Canada, that there is a fee being added to individual's bills that would normally go unnoticed because the charge/fee is only for a few dollars per month. I happened to notice it because I had several issues a few months back that took several months and several government agencies and complaints to resolve. This fee is listed on your bill as a 'late fee unregulated'. Look for it. Whether in your online statement or on your hard copy bill.

Recently I ordered TV & Internet from Bell... from 1st day TV Receiver started to reset by itself. I called on Bell Technical Support. They sent me a new receiver, now I have 4 bad receivers in 2 weeks! So am fed up. I called to cancel services. They said I have to pay 150$ cancellation fees! If I used the service and want to change fine. Fair to pay. But the service actually never worked. I went through hell for 4 weeks and now they want fees for a service technically it does not work?? Welcome to Bell.

Bell has the best tv and internet service (quality-wise) in my area, but they are the most dishonest and unethical company I have ever dealt with. You sign a contract with them, and before you even get the first bill they send you a letter increasing the price on all three services. When you call them about it they say to read the small print. Most of the complaints given to ConsumerAffairs also apply to me. They are a horrible company.

Need to share this unbelievable experience with Bell. I waited until my contract was up to cancel my service. In their system they put in a date two days before the contract ends and they send me an early cancellation fee. I called to complain and get my money back and they said they need to investigate this to go through recorded calls to make sure I didn't cancel two days before contract ends. I said even if I made a mistake with the contract date, you guys would not make the adjustment or tell me to wait a couple of days to call back and all she says is that they need to investigate. WOW, this is truly unbelievable.

I have been subscribing to Bell for internet, mobility and TV for several years now. This month I was promised an increase in download speed; they were going to double it. Well the 100 mbps I was promised haven't materialized. After three visits by technicians (and I will say they are punctual in their appointments) the speed is still around 12-15 mbps. Bell may say in their defense that the building is over 50 years old, and that the circuitry is not what would be ideal for today's world, but they shouldn't be allowed to sell download speeds that simply don't exist.

My iPhone ear piece stopped working June 5 so I contacted Bell to upgrade. After spending time on the phone we came up with a new contract. Just prior to submitting the order, the specialist and I applied my new address to the account. She said it was a good thing we did that so the new phone didn’t end up at the wrong place and kind of laughed. I was told it would arrive in 3-5 business days. I was excited for a nice transaction and my new phone. Well a week went by without a phone and I had a hunch it ended up at the old address, which it apparently did. They said I’d have to wait for Canada Post to return it to the Bell warehouse then they would resend from there. They guessed it would be another week to two.

My advice is - don't use Bell for services. I scheduled to have internet service installed in Montreal on 7/6/18. I received a confirmation email for the installation on 6/24/18. I received on confirmation call from them on 7/4/18 @ 6:18pm saying that they would be there on 7/6 between 12 and 5 for the installation. They were a no show and a no call. I called them that evening and asked what happened. They said that there was an external problem with the internet and that they would call me within 24-48 hours. No call. I filed an escalation on their website on 7/8. I called them again on 7/9 and they told me that they would call me within 24-48 hours. They confirmed that it was an external internet problem. No response.

We switched to Bell 3 years ago from Rogers because they have the zero dollar phones that my husband wanted. When his Note 4 broke, they said they could not do anything. We sent it to "get checked" nothing happened. We got swindled by one of the tech shops in our area. We had to buy a new phone and opt him out of the shared plan. And that's when the inconveniences started. I switched the account on my name. Never told there was a fee. It was 45 dollars for a freaking transfer! Every month they have new charges that I did not use/know of.

I have been a customer of Bell Canada for at least 15 years, I dropped my phone and broke the screen on my new SG7 and requested it be repaired and I would pay for the repairs as it was my fault. I spoke to someone from India who could not speak very good English and the phone was returned without repairs done after they said they would repair it. I chalked up the failed repair as a language problem and called back and requested to speak with someone from Canada. They refused to let me talk to someone from Canada and even tried to put me in touch with someone who pretended to have a Texas accent while I could hear laughter in the ground.

I am with Bell Canada for telephony/internet/TV. We changed in January from Videotron to Bell but it was not a good idea. Because making calls Canada-wide and international it is really expensive with Bell, we choose Comwave as provider for this service. It is the same company I used for 10 years with Videotron with no problem. Starting January we can make any calls in Canada or overseas. We call Bell and Comwave weekly but they send us from Bell to Comwave, saying it is not their fault. I have no idea what I can do, I can't call my sons in Canada, my friends overseas but I am paying my bill monthly for nothing. Last week a Bell representative told me that I am right, the configuration is not good but, today a lady told me that everything is fine, nothing to be done at Bell. I am losing my time and my money for nothing.

Deregularization of the telecom industry in Canada has had no positive effect for consumers. Bell Canada's service has continued to worsen while their dishonest sales tactics have resulted in class action suits against them by both customers and employees. Get frustrated enough to mention that someone should take legal action against them for their dishonesty or incompetence and their reps have been instructed to stop talking to you, obviously the result of so many lawsuits.

The worst company ever, they will treat you like garbage. When it comes to get their money they will come behind you. They will call you every minute. I had with the company the 400Mbs internet, I was late to pay one day. They cut the service. After two months I changed the company and I forget to cancel the service, so they were asking me to pay four months payment. Thought they know I didn't use the internet.

On my Nov-Dec 2017 bill appeared an overcharge of $276.37 which I was really responsible for about $50 which I paid, the remaining amount couldn't reach an agreement so I escalated it to the CCTS. Many months went by and I get a call from Bell's executive office just to let me know they are still proceeding with the overcharges so the CCTS assigned an investigator to fully look into the matter. It's been over six months and got tired of fighting with Bell for peanuts and decided to go with another provider but now I had $120 overcharge balance after paying my monthly fees. I couldn't use my phone with another provider because Bell had my phone blocked. I sent an email to ** and they say they get back to you within 48 hrs. It's been 3 days and no word from them.

Bell Canada called me to strike a deal, better speed internet, same price I was paying previous company. Seems good right? WRONG! Every month Bell has tried charging me for TV, saying it's having TV AND PHONE, which makes my internet price so low. I do not need TV and phone. What is MORE, Bell constantly send me a bill higher than the one we agreed upon. In one year I have had to call 3 times. Every time I call, the call is outsourced to Tunisia, India, Philippines, or another country where English is their second language. These people are slow, they waste your time, they repeat things and constantly say "I am checking ma'am" without actually doing ANYTHING TO SOLVE THE PROBLEM.

Called Bell Canada for a small business internet service. After a few "deals" that did not match my budget or needs, the customer service representative proposed a $78/month deal based on a 3 year contract for internet Fibe 50 with a fixed IP address. That person assured me that this is what I would pay and failed to mention that this price could actually change at any time. Bell (he) gave me the impression that to have/keep this price, I would have to commit to a 3 year contract. I accepted the deal at the beginning of a month, to be installed on the 1st of the next month, so roughly 25 days later. I received an email stating that my monthly fee would be $78 with a contract attached on the next day of the call.

After years of frustration with Videotron, I signed up for Bell after speaking to a representative who assured me that the plan I chose would never change in price unless I changed services. Three years later, the price goes up $10 per month. I call to ask why; they say it had been a "promotion" that ended. I complained that this had been misrepresented to me, and they agreed to give me a new plan that offered faster service for the original price I had been paying. Ok, great. I asked for a confirmation email and was told that would not be possible. I should have realized what they were doing. One month later, no change to the increase in my bill.

I am a 20 year customer. I was convinced to purchase a new bundle (with Fibe TV) which would ultimately cost me less per month. I am now being charged almost $40/month more. I spent more than a half hour on chat trying to resolve it only to be told that I need to call another department to cancel the Fibe and get back to my old rate. They sold me something then they tell me to remove it??? Makes no sense. Now I have to call someone else to try and correct it... more of my time. And, they have gone ahead and charged me when I did not agree to pay this amount every month.

The worst company I have ever dealt with. Dishonest! As other reviewers have remarked they guaranteed me a fixed monthly rate for two years in January 2018. Within 4 months the rate was already increased. I called customer service to complain - nothing they could do other than offer to terminate service for $150 penalty. When I requested transcripts of my original calls when ordering the bundle service I was told only "the court" could order these transcripts! As usual, the dishonest runaround. Filed a complaint with the CCTS. Suddenly I get an email saying I can get transcripts but it will take up to 30 days. Some manager also called offering a 5$/month discount for 12 months.

Best company I switched to. They are really helpful, their service is really good across Canada and their plans are cheap and really effective.

I waited 3 days for internet service... each day I called and they said to wait to midnight for dry loop to be completed. Is that their standard response in training??? Why is it they act like they have no info in front of them... don't they take notes from the call? If they do, then they are complete idiots. 3 days to get someone who knew what they were talking about... they are going to have to pay me to stay with them. I am done, forever with Bell.

I changed from Bell internet to a different provider that runs over Bell lines. I gave Bell proper info as to account cancellation which was confirmed by an on phone Bell rep. No problem? Bell tech changed the IP address on the Bell Box and all was well briefly. My new IP provider modem promptly crashed. I called my new provider up and was told that Bell had said that I had changed my mind about canceling Bell internet services. Being single and the only person with access to my PC, this was impossible.

I have bad experience with Bell Company. They keep on Charging my cellphone Higher and Higher. First they charge me 400 + on my bill, the following month is 600. The next bill is 500 which I did not pay yet because they don't fix yet my last month complaint... When I check my bill I investigate. I found out that they charge me for many unknown caller... I'm a common sense guy... Who will accept unknown caller? I am a busy person. I only accept caller that is I know or there is a number on it... The worst thing I do is I let them on my pre-authorize debit account on my account. Now because I'm mad at them I remove them on my pre-authorized on my account. Do not deal with them. They are thief and great on stealing your money.

I had decided to change from Rogers to Bell, as a nice young man came to the house and explained how much better their services were with the new fibre cable. He came to the house to explain it at least three times, after hours, and we were impressed with him and the potential of Bell. Then the trouble started. We booked an installation appointment, and a technician came. He said your neighbours are not home so I can’t get permission to do the install, goodbye. I called Bell, explained the problem, asked someone to get permission from the neighbours before they came next time, and rebooked. Another technician came, said he couldn’t get permission from the neighbours, and left. He said no one had told him about the last problem.

I live in a rental basement. Around early May 2018 I switched my ISP to Bell Canada, and what a huge mistake was that! The technician installed a temporary "above the ground" fiber optic cable, and said within a week or so another technician will come and run a permanent "underground cable" for me. My landlord, who lives above me, had signed up with Bell couple of months before me and her permanent optical fiber cable had already been put underground. Several days after getting my temporary internet cable with Bell, while nobody was at my/my landlord's home, a technician came to put my cable underground. The technician put my cable underground and mistakenly assumed that my landlord's cable is unauthorized and cut HER internet connection.

I have a trailer, therefore satellite service for 6 months, when I suspend my service I always ask what will be my monthly cost when I reactivate my satellite. Every year, when I get my first invoice, I am so upset because every time I get my bill, it is billed and not at the price that I was quoted. I called Bell, spoke to three people, asked to speak to a supervisor, well that never happened, they kept saying, "I am sorry for the misunderstanding." It is not a misunderstanding, they do not own to their words or commitment, nothing changed, kind of suck it up buttercup. I am now looking at changing provider such as Shaw. Bell is not geared to customer service, customer satisfaction, they just do not care about the customer that is paying their wages. Be aware before you sign up with BELL CANADA.

We continue with my story I reported on 6/5/2018. I have been getting fraud emails, fraud text, now orders on PayPal, which I'm trying to confirm, can't even get in my account. And also can't get into my account to check on Trans Union, after I have called them 3 times, and they reset my password, still says can't verify that it's me, great, can't check. So I was looking of ways to see if I've been compromised, and if my information was sold SIN number, email mail, password etc. So I found a website called, Have you been pwn, of course I didn't give any information to the site until I read who this person was. Troy ** an amazing story, hackers actually brag about hacking, and send him information of where they have hacked, and also a list of personal listings who has been hacked. How it works is on this website you put your email in and he research if you have been hack.

Bell is very scammy. They constantly (and intentionally) overcharge you for Data, and then put the onus on you to call and disputed the charges, which are exorbitant.

I have 2 line with Bell mobile. Been 2 years. Long time to wait call centre to answer. No single in underground parking. Complained about it, they said if not happy just go. I have contract with them so didn’t cancel my service. Finally my contract almost over, called today to cancel, I wait 50 minutes, then they say office close now and apologize for that. I was wait 50 minutes. No way to go back. Thank you.

Bell cold called the house for an upsell on TV packages. While they were speaking with a visiting family member who answered, I interceded, as it’s my account. Very rude, aggressive and demanding sales agent. I instructed her to not cold call for sales anymore, and hung up. Now my account is ‘locked’ due to a stuck pending order (apparently the do not call request). The online customer service keeps telling me to call billing. Billing keeps telling me to ‘escalate’ through TV customer service. Because I refused to be slammed with products I did not want, and because I requested to never have it happen again, I am now the victim of targeted harassment from Bell Canada. I can’t even cancel my service due to the stuck pending order!! Online ticket “Something else [#**]”.

I changed my credit card numbers and didn't update my Bell portal fast enough so the auto payments failed. Somehow, my data sharing feature for my iPad was placed into a separate account that I had no access to. They then continued to charge me for that feature, however when I changed my card numbers again, the update didn't make it to this new, isolated account. It should have been under my Bell portal, but was unaccessible. $125 dollars, and 4 to 5 calls a day from their Accounts Receivable Department. The last voicemail was threatening, that "I must call Bell back by 10 pm EST or else". Account Manager - Brittany - Was willing to listen at first, then became combative, unwilling to do anything, admitted to the screwup, but still made me responsible for the Bill. Needless to say, I've now paid them off, and are transporting my service to another provider. Bell Sucks. Go to anyone else but them.

After cancelling my home phone with Bell. I kept getting phone calls about our service. I told them that I did not want their Bell phone. That they did not treat me good when I was a customer. I asked them to stop calling and to not knock at my door. I was told by the person I talked to that I would be put on the do not call list and that no one would knock at my door. Tonight I had a nice young man knock at my door. I told him that he was not allowed to knock at my door. He said that he was a contractor from Bell and that they gave him my house number, he gave me the number of his supervisor. I called and talked to him, he said that Bell gave him a list and that my house number was on it. He told me to call Bell at 310-Bell. I did and was put on hold for 15 minutes and then Bell hung on me. I called back. Was given a different number.

Bought a tablet 2 years ago and was offered to integrate the cost of the tablet into my existing Bell accounts (cable and Internet). Was told it would be $10 a month. Fast forward to a year later and I start receiving calls from a collection agency saying my account was sent to them from Bell for non-payment for the tablet. I was shocked as I thought I was paying through my monthly bill. Spoke to a Bell rep about the issue, they informed me a supervisor would get a hold of me. That did NOT happen, that phone call happened last Sept 2017. Fast forward to yesterday May 29th 2018 (still btw receiving calls daily from collections); tried to buy a new phone through Virgin. This account is now preventing me from getting a new phone, I call Bell and they don't help at ALL.

Paying $200 for 3 services. Bell customers for past 20 years. Basically they told me that they don't care about any of that. Spoke with rudest customer service manager by name of Denisha who at the end of conversation could not care less that they are losing loyal customers. Great job Bell. I guess you got so big and money hungry that you forgot your main focus. Your customers. Happy to cancel the services and go somewhere else.

It took four years but Bell finally installed their wireless 50mbps internet... Hurray.. We're now happy.

Bell signed us up for 50mbps service (which is really slow by today's standards in urban areas - many areas come standard with over 10x that speed - not with Bell, mind you) and have not been able to deliver it to us at any point. They also refuse to change the plan because we signed up for it and it allows them to take more money from us. We've had them out multiple times because they keep talking about being able to deliver the speed but every technician throws their hands up in frustration and they all say it just isn't possible.

I had issues with Bell before, but decided to give them another chance two years ago...what a mistake. I got on two years contract and regret about that every minute. First of all, during accepting contract, I had been told, that my price will not change during that time - wrong. Apparently, there is somewhere small shrift stating that it will change, when out loud Bell say it will not...

I've been with Bell for several years and they screwed me around. I tried to switch my billing dates and they charged me about 50.00 just to change for 8 days. If I would have known about that I wouldn't have done it. I advise not to go with Bell.

I called to cancel my home phone, they stalled and then hung up on me, and it was closed when I called back. I called the next day, the first person hung up on me. Now calling for the 3rd time I am ready to cancel everything I have with Bell, I got sent through to a retention person, who offered me a deal that was worse than the one advertised on their website??? When I pointed that out, I was told "I am not sales" and she cancelled everything I have with Bell and didn't seem to care at all. I have never seen a company care so little about their customers before. I called to cancel home phone and ended up cancelling home phone and unlimited internet (over $150 a month on a terrible plan). Amazing "customer service" to actually ruin any chance of staying with the company. If I could give no stars, I would have.

We have been a long, long time customer of Bell. We recently got talked into taking an upgrade in Modem to Fibe 50 which is a faster mb download. We did this because I was looking for a better deal on my bill since I've been carrying all 3 services for years. The tech came and had to put the modem in the basement. The speed was terrible so I had to call again and this past Sunday (2 days later) another tech came to put the modem upstairs in one of our bedrooms. This all went fine until the next day when we noticed that one of our phones was not working properly as a result of the move.

I have been with Bell for a long time. My contract was up long ago (thank goodness). I got the bundle service (internet, phone and tv). The cost of my bill just kept going up and up without any notice! It was outrageous! I called Bell many times to try to get my bill down in cost monthly or I told them I was going elsewhere for my services. They wanted to keep me as a customer so they would try to get it down with a credit here and there. But my bill NEVER goes down! It keeps going up!

I signed up for Bell internet online to skip the hassle of calling in and received my confirmation email with an installation date of April 28th. The day comes around and the tech doesn't show so I call to find out why and they tell me the facility was insufficient for a Bell line so they needed to send an engineer to the site to get it ready. This was scheduled for 2 days later with a promise to call back and set an appointment for the in-house installation. Okay, no problem I thought. Two days later, nothing. I call back on the 3rd day and find out the order was on hold because of some "looping number" whatever that means. They send another tech 8 days after the original date and this guy notices hey the facilities were insufficient and an engineer had to be on site. Back to square one.

Greed and fraud are what motivates Bell. Scamming subscribers (cancel and support honest companies sic.) is written in their marketing strategy. I have now canceled my subscription, but while I was a member I had made no less than 20 complaints on double late fees, fees that change from month to month (one month 3.99, others 8.94). One time I was charged 13$ and was not late at all. Investigate Bell immediately. People cancel in protest.

I left this company 9 MONTHS ago and I'm still suffering for it! After breaching their contract multiple times by altering my bills and charging me for services I never signed up for among other foul plays, I gave up and switched back to Rogers. I ensured to pay off all of my balances and even confirmed with the company that it has been paid for. Of which the agent I spoke with said, "Yes. You no longer owe us anything".

We have been paying our hard earned cash for the worst service and programming from Bell. They play the same movies over and over for months at a time which can ruin even the best, like “Young Guns.” They totally ran it into the hate list. I think Alexander is getting even with the Canadians for not supporting him when he was young, so he turncoat and is trying to get even by shoving their ** service on us. Let all sabotage the local recycle ♻️ programs until someone somewhere straightens these thieves out.

Bell Mobility is THE WORST company I have ever used. They charge in excess of at least 50 percent more than they tell you when you sign your contract. The customer service is horrible and constantly drop calls, and do not call back. Do NOT use Bell. Save yourself time and money.

I had agreed to give Bell a chance to win my internet business back after a 10 year boycott. 10 years ago they had the worst customer service known to humans. They haven't improved. Read on. The problems started at the installation appointment. The tech couldn't finish before I had to leave my house for an appointment so I rescheduled for 2 days later. The tech finished up while I had already left my home. When I returned to my home the tech had left the modem on my front porch where anyone could have stolen it and I would have been on the hook for missing equipment. That was a bad sign but it gets worse.

I have 2 accounts, 13 TV sets in my home and high-speed internet. Not only does are system not work correctly, we have been overbilled by in excess of 30% more than originally agreed upon. I have been promised on 5 different times from loyalty and never lived up to these promises. I can give great advice to anyone considering Bell. DON'T DO IT.

Some TV channels taken away without adequate notification. $5 charge to get back. Next month's bill shows a $12.31 increase. No satisfactory explanation, just the usual runaround. Does anyone in customer services, including billing, know how annoyed users are? Please bring us Fios, Verison, and ATT, etc.to compete with the CRTC protected vultures!!!

Be aware of Bell (Kingston Ontario) and Cellcom (Ottawa). They provided me with a business internet hookup only to disconnect after a week of service with no notice or reason. Cellcom employee Steven ** provided me with a business internet account. When Bell disconnected he promised to fix, 2 weeks later he did nothing but harass me and verbally retaliate against me for placing a complaint against him, I have written proof. Bell refused to hook me back up but enjoyed sending me 2 bills for a months of service when I only got 1 week of service FRAUD. Debating whether to go public or not. Stay away from these 2 companies. Very abusive and rude and they commit consumer fraud and somehow get away from it.

Service this bad requires special skills. I've gone from puzzlement to exasperation to anger to rage to laughter. No exaggeration to say that this is the most deplorable service I've encountered with any company in my life and I'm no spring chicken. It's quite clear that Bell is not actually a company that services customers but rather a cohort of executives with stock options who hire the cheapest, most profoundly incompetent sub-contractors possible, and then have drinks with their buddies in private clubs laughing about the idiots who actually pay for their 'services.' - Another company will finally be servicing our area shortly: Sayonara Bell and never, ever, ever again.

I had been with Bell Canada for over 10 years but decided to switch to Rogers because of the following: 1. Bell Canada agents were calling 3 or 4 times EVERY day, to market/upgrade services. 2. Their internet service was slower than Rogers. 3. I upgraded my phone and received a better deal on Rogers. When we called to cancel the account, we were told that we will received a pre-paid package to return the Satellite box, and we paid the final bill to make sure nothing was owed.

On March 15 I agreed to Fibe 25 service in my house via chat with their representative. She clearly identifies herself in the chat as a Bell rep. Through the discussion she agreed to $45.95 per month for the next two years and waive installation charge. I get the confirmation email and the price is wrong so I go back to chat with a different agent and she confirms that she has made the change to $45.95 per month and no installation charge. I printed out both of these conversations. I get my bill today and being charged $74.95 a month. I call loyalty department and get someone who cannot speak English very well and he proceeds to be all over the place when I called to speak to them about my TV and internet and no interest in home phone.

First thing - My husband paid off his bill in full amount of $800 one year ago and the credit department did not update it on the credit report and my husband was refused his job offers because of this and when called in for continuous 3 days one CSR kept transferring phone to another! Second, I got 10$ off on my second line of phone which was not updated for 4 months. I called every month to get the $40 and every CSR said, "Yes. It's done," and just hung up the phone and when called again other used to say, "No. There are no changes made," and they asked me proofs that I called them to ask for my genuine discount. Overall they just want to sell their product and want their money!! They do not at all care about service or customer care. Bell not recommended for anyone. My contract will be done in June and I will be done with Bell too!

I've contacting Bell mobility customer service since February due to my issue at credit bureau. I never been a Bell subscriber and yet I got charged $180 year 2012. They keep on promising of calling back 10 to 14 days every time I will follow up. It's been over 2 months no one has contacted me from Bell, just telemarketing.

I got bundled services with this company 1.5 years ago. For the first 6 months billing was fine. After 6 months services and bills started changing. I brought that to their attention by calling them and their agent suggested a different package which would meet my needs under the budget I was comfortable with. When the bill came, it was more than what the agent told me. I wasted countless of hours trying to resolve billing issues over the phone and setting up the right TV channels and package to fit within the budget. The bills were always off. I set up automatic withdrawals for monthly bills, automatic withdrawals did not take into consideration actual balance on the account. It took out the entire bill amount which was over by $250 instead of the actual balance due mid January 2018. I called Bell to try to refund the overcharged amount of $250.

I called them to make an appointment for Thursday morning and they set the schedule for me. I gave them a phone number that is different from my phone number because I am not the owner of the modem. I told them seriously about calling to this number instead of my number. I had test on that morning, and they called to my number. I was so angry about it but could not go to pick the phone up because it was not allowed. Then, they let the owner wait about 3 hours. After finishing the test, I called them to be sure that they could come back again because the owner was still waiting, but they said they couldn't and asked me to make another appointment in the afternoon. What the heck? Let your customer wait in 3 hours with a wrong calling phone number? And now telling me to make another one? Do they think that our time have no value? If I can, I will sue them.

2 months after cancelling my Bell account and paying all my dues, they send me another bill saying I have to pay extra 3.60$. It is not the 1st time this is happening with Bell and I known many people that have issues with Bell all the time, which lead me to write a review about it (something I don't do often). Also, Bell always puts extra charges on my bill and I have to call them every 3 months to clear them, which is a waste of time spent on customer service.

I was going to switch my services to Rogers and Bell called me saying that they would match Rogers price. I could not believe it when I realize Bell delete everything on my phone. They took off my voicemail, call waiting, call display. they strip my services to nothing in order to match Rogers' price. They are such liars. The agent reassured me that my voicemail and call display was included in the price. I called back to make sure and was also told that it was included. Bell also added $199 for a modem. They did not advise me of this. I called and they changed it to a rental fee of $ 7. I was not paying a modem fee prior so why would I choose to pay now. I cannot believe the level of dishonesty in this company. So terrible. I asked them to play back the conversations I had with the agent. Bell refused.

Bell customer service was ridiculous. I have been Bell customer for last 6 years and they screw me very badly. My plan was loyalty plan and I have been getting 6 Gb data and my wife was getting $65 no data. So I asked the customer service agent her name was Abby to change my 6 Gb to 3 and give me unlimited call and text and change my wife plan to 75 where she can get 3 Gb data. But what she did she was so happy to degrade me to 3 Gb and after she is changed right away saying that she can’t give $75 for other plan. So I asked her, "You promised me first. So if you can’t change then back me to my old plan." She can’t do that as well. They will always ready to degrade you. So please beware of Bell representatives. I never recommend Bell to anyone.

To begin, I would like to say that I have been a customer of Bell Canada for close to FORTY YEARS. I used to have Bell WiMax modem, which had good speed and zero caps on usage. About 6 years ago - give or take - they informed us that we would be switched to something sooooooo much "better". Of course no choice in the matter. WiMax was discontinued. I still to this day wonder why, unless it was strictly for this cash grab called Turbo Hub. I immediately went online to see the reviews of this new modem/service and was greatly disappointed. Nothing but complaints about the prices, service and the agents/tech support not knowing what the *bleep* they are doing.

The customer service is NOT customer service. I was given a new cell phone from the smart/phone care plan because I dropped the other one I had and it needed it replaced. I gladly paid the fee to get a new one sent to me, because I dropped it, it was my fault. They sent me a refurbished cell and it just crapped out on me, the screen suddenly stopped working. They sent me a faulty phone and because it has been past the 90 day warranty they expect me to pay another $300 for a new replacement. How is that fair? I was given a faulty cell, I should not have to pay for a new one considering it was their fault. They sent me a refurbished, faulty, cell. Where is the customer service in that? I am willing to pay the $600 to cancel my contract with Bell, I would rather find a new provider than get ripped off from a multi-million dollar company. I am getting a new provider and cancelling my service with Bell.

Basically the Bell Technician who came to my house was an incompetent moron who couldn't tell the difference between PC and Mac. He made multiple offhand racist comments about ** people and made comments that I was a loser... he refused to identify himself and made threatening comments if I reported him. When I complained to Bell this ** Dave ** called me and was very rude and basically called me a liar, strangely multiple times he compared me to his own mother... he let me know without a witness they weren't going to do anything and wasted my time. I never thought a company could be as bad as Bell but they have had an almost monopoly for so long they think they can get away with anything.

Bell Canada does not deserve any star. The customer service department, which is the face of Bell Canada do not know who to be customer service people. I was kept on hold being bounced back and forth between departments for 45 minutes. They said they would get back to me and it's been a month and I'm still waiting. As soon as I can find another provider I will be done with them.

Bell Canada does not deserve any star. Worst unethical company. The management should be ashamed of themselves running such organization. First of all, customer services sucks and not helpful okay? Secondly, what's the matter with your unlimited corporate greed to suck every cents out there in your customer's pockets? Changed from Bell to Virgin last December (both belong to the same ** By the way) and finished paying all that was owed to Bell. Bell account was deactivated so there was no way to find out if they sent me some message to Bell account.

It's the most ignorant company I ever deal with in my whole life it's call (Bell) Canada. Actually no stars but your system make me click on at least one star and I believe you do not deserve any star.

Whenever I call Bell Mobility about my account I end up speaking to someone in the Philippines. I would like to speak to someone in my own country. When I request this they tell me they cannot transfer me. I am repeatedly told it is not possible for me to reach someone in my own country.

I switched from landline to mobility. They billed me $788. I called to find out and they kept transferring me to landline and mobility departments in circles. I was on the phone for 2 hours. Every one of them said they don't see the balance on their side and they can't even find my account. One of the reps even hung up on me. I thought Rogers was a bad company but Bell is just plain stupid and moronic. One of the reps named Anthony said this might be a scam, I logged into their website and saw my bill. How could that be a scam? What a fool. He also said he will transfer me to someone who can "really" help me with and he would explain to them and hold line but he didn't. People who works as reps needs to lower their pay and learn about what customer service really is. I will never use Bell or refer this demonically moronic company to any business owner. I will do my best to stop anyone I know in business and family from using Bell.

Constantly calling my friends phones even after telling them every couple weeks that they need to call my phone if they need to talk to me. I have 4 cellular lines with them and when I first signed up with them a couple years ago they were great. This past year however it's been a non-stop battle. In fact the first week of January this year I spent over 30 hours on the phone with them after my phone was stolen to get it replaced. And than after one of the calls they disconnected all 4 of my lines go no reason.

~136$ tax in became 172.41$ tax in, in about 2 years. Of course, those are normal business practices, that only Bell seems to apply. So, we were paying for limited 20mbps internet, telephone with no long distance (we have a different service for that) and a TV service with sub-par programming (as all TV is nowadays). So, we called to compare with a competitor. And that competitor blew them out of the water, and onto their sorry ass in under 5 minutes. How is it possible in 2018 to pay 40/50/60$ for phone services when there's widespread VOIP connectivity? This is unsatisfactory. And then the internet service - 20mbps limited at 300-400gb? In 2018, North America? at 60$? only if you're high – or in their case, dishonest.

Bell Internet, cable - OK Service TERRIBLE cx service: Bell is a terrible company because they never follow the conditions of the contract. They have little fees for everything and next thing you know there is $1000 bill accumulated which essentially should be 0 according to the contract for an x number of months. CUSTOMER SERVICE 0 stars. I would give a negative rating if that was possible. They wait times are at least 2 hrs. They get on the phone, listen and leave you on hold for hours without checking in with you to ensure that they have not forgotten about the cx. It takes weeks to get in touch with them and God forbid you have technical difficulties which also happens a lot.

I called today to modify my services with Bell and the reps were very rude when I told them I was canceling the landline and cable only to keep the internet. They also did not respect the original internet pricing contract. Will not do business with them in the future.

My family are subscribed with Bell in the province of Quebec since the late 60's and we were really proud to be with but since a decade, I've never got satisfaction from their services. A lot of mistakes were made on my billings and on the installations. Some of their employees don't have a complete training. Many of them are Arabs and ** men which lack of comprehension about how to find solutions "in the Canadian way", lack of politeness, not serious at work, rude on the phone, and else. I'm just saying the truth and of course some people will be against my reviews but that is reality. I am sure a lot of other customers did struggle same as I did, hours on the phone trying to get back our stolen money from Bell.

I have lost approximately 25 hours of my life, over the past 5.5 Months to this company. In September 2017, I received a charge on my Mobility account for $517.30. I have never had a mobility charge over $200, in my eight years with Bell Canada. I logged on to MyBell to view the bill, as it was obviously incorrect. My bill was not available online, in fact my September bill is the only bill EVER that has not been available online. No worries, I’ll contact customer service and they will provide it to me.

We went into Peterborough wanting to switch phones not knowing if we needed a new SIM card or what. Natasha was most amazing. Helped us switch the phone over, added what we needed to our account, set our old phone to a new phone app. An excellent experience. We have two cell phones and a home landline with Bell Canada. Have always had excellent customer service also and we are 25 year plus customers. But the Rep Natasha at Bell world was very kind and very knowledgeable. She provided excellent customer service and My Husband and I would recommend Going there.

After reading all these negative reviews I had to share my experience with this horrific company. I purchased my house 2 years ago and decided to go with Bell because my neighbour told me that Rogers was running slow in my area due to the high demand. I have 7 Smart TVs in my house and 6 Bell boxes ($7 each box a month). I was paying $260 a month for Internet, cable & landline. Within the 2 years, I’ve had Bell technicians at my house about 50 times (not over exaggerating)! First time they came they hooked up all their services and everything was fine. Then I realized that every time Bell would put in their modem it would interfere with my alarm system (Guardtek). My alarm would stop working so I contacted Bell and said I don’t know what your technician did but my alarm is not working!

I will add my name to the long list of unhappy Bell customers. They overcharge. I switched providers recently. When I called to cancel my Bell internet the woman on the Bell end nearly refused to disconnect my service as I asked. I demanded she disconnect my Bell internet or I would lodge a complaint. She finally relented and agreed to do as I asked after a near argument with me.