Bell Canada Reviews

I went to Bell to transfer five phone lines over from Fido. I have perfect credit so they ran my credit. They told me they can’t help me right now. I was disappointed and the person at bell told me because I had a bankruptcy of 200 dollars in 2007. When I went bankrupt. I called their head office and asked me to send them my documents of the bankruptcy. I did. It’s been 2 months now and I have emailed them. Of course there is no response back. Before I went to get my telephone numbers transferred over I got bell Fibe which I was happy with. But I think I’m going back to Rogers. Good job bell. You suck. Holding me accountable to a 2007 bankruptcy. Your customers service sucks.

They cannot solve a simple connection issue. Simply wasting my time and no solution found at the end. They want the bill to be paid before establishing a connection? Ridiculous. Customer service I could give a negative rating if it is available.

To start with my late husband’s name after 6 years from his passing still shows his name each time I log into to look at my bill! Every month for the last 6 years they tell me it is corrected... But his name is still there! How cruel! Whenever I leave the country (and my phone is on airplane mode) I get charged if a phone call comes through, and get this... because I have voice mail they say I automatically get charged! I am tired of calling every month to get them to fix my bill, and remove my lates husband's name off the bill!

I will start off with I had a basic phone plan with no data then I got my 5yr old a tablet for 10 bucks a month for 2yrs with 2 GB of data and I didnt even want data because she 5 and I didnt want some ridiculous bill coming for data so they told me they blocked her after 2 gb. Then a month later I get a new phone because they said I can't get a data plan on it so talked me into paying 40 bucks to cancel my contract, get a new phone and another 40 to activate it but now I have unlimited data on this phone. So my next bill comes in at over 800 bucks because someone over there took the 2 gb data plan off her tablet and didn't bother to notify me.

I have a free credit report through Scotiabank that notifies me of fraud. I have received Three notifications on there from Bell saying they have pulled my credit and I called and the person on the fraud team basically accused me of lying and saying, "We didnt do that." I gave her the numbers, customer number, account number, literally everything and she said there is no record of that so it wasnt them. On my credit report it says BELL MOBILITY. So I was like who is that then and she just got progressively ruder. Then I receive an account activation letter say welcome to bell in the mail saying how much my monthly bill is going to be. So I called.

Bell is the worst company I have ever experienced service from. I would highly not recommend them. The customer service is truly awful, they have absolutely no respect for long term customers. Would recommend any company that is not Bell.

I called Bell because the promo they had offered me expired and my bill for the Month of October doubled - precisely to about $107.29. I called to see if I could get a new promo or what other package I could get as the price was too high for just internet. My first call was on Sunday at about 3:50pm. First person validated me and I explained what I wanted and to be transferred to the loyalty dept. Call got disconnected after I got transferred and the agent never called back.

Worst experience ever, dishonest people charging more than you are paying for the service, kept charging me 75$ instead of 50$ for the internet, lied to me that I only paying 50$. Never wanted to help me with my situation, and kept harassing me after the service was over, cancelled with pay more bills. Do not sign up with this company, they are a rip off. Hope it helps. Now I pay 35$ for double the speed of internet.

Anyone who has been a Bell customer for over 8 yrs that has never been late paying a bill, will not receive their newest phone for free. Instead of paying for your new phone through Bell Canada, I suggest you go to the brand's website and order directly from there. Bell charged me full price for the newest Samsung phone (over 1500 dollars) and, by choosing to buy directly from Samsung, I saved 300 dollars. So, Bell will not get my business when they obviously don't care about customer loyalty. Also, the app is glitchy and customer service won't even allow you to speak with their manager if you ask. Very disappointed customer.

A Major disconnect here between sales, account management, and technical areas of Bell Mobility with customer service that falls apart when scripted responses fail to target issues. The misinformation, insincerity that comes from scripted responses (right up to supervisory levels) leaves you feeling duped, frustrated, angry, insulted and wishing for any other service provider than Bell. I’ve had 6 weeks of this and feel qualified to comment as such.

I have Bell internet. It works pretty well. I came home from work and it was down-no big deal - these things happen from time to time. I rebooted the modem with no luck. I was going to call for service but let my dogs out into the yard first. That is when I noticed the wires hanging over my porch, steps, and crisscrossed at the bottom of the steps (to make a good tripping hazard). The wire was draped all down the lawn on the ground up to a pole.

We have been loyal customers with Bell for 15 years. Bell wifi provides us with max 5 mbps. I work from home and this extremely slow wifi is destroying my business and livelihood. Bell has sent technicians to our house dozens of times. Nothing has improved and they continue to bill us. They have installed fiber optic cable just a few feet away but that was most than a year ago and they have not connected us.

The worst customer service ever. I had my internet with Bell for couple of years. I received my bill with a sudden change ($40 more than what I was paying). They made me an offer and promised to give me credit that I would see in my next bill. The next bill was the same and when I called they said that I have to pay it and they can't do anything. I asked to cancel my service and they easily agreed without any effort to keep my business. Ugh.

We signed up with Bell and it was a disaster from install until cancellation. The install took 8 hours over the course of two days - not one of the technicians were informed on what they should be doing. Several people came and went with no communication from Bell. The line wasn’t buried and they couldn’t give me a date. Several months later it’s still hanging across my fence.

We got Fibe installed at our house and Bell double charged us for the service, we called and told them what happened and they told us it was too late and we must pay both charges. Avoid this company at all costs, have had nothing but bad experiences with them.

Worst customer service experience I ever had. I had Bell package (TV, Home Phone, Internet) during July 2019 and the provided me to give everything for around 100 CAD. Next month I started received 200+ charges and had to call them to remind their promises. They did a settlement of my bill with some credit. Again, next month I received a bill of 275+ CAD and called customer care for this dispute. This has been ongoing from the day one. Yesterday I had called customer care reporting my 405 CAD bill for the month of October and they said I have made changes on my plan. Unaccepted. Who will make changes to increase their bill amount up to 400$?

I went into Bell on Thursday Nov 7th and with my ID was able to walk out with 2 new Samsung phones for my husband and I. On Saturday (2 days later) the phones were disconnected. I realized this when I went to call my husband to let him know I was on my way home from work as we live outside of the city. I called Bell when I got home that evening, and after 20 minutes on the phone with them asking me numerous questions to prove who I was, stated I needed to go into a Bell store and provide them with copies of photo ID? Again? It is a long weekend so I had to wait until Tuesday for any store to be open to deal with the issue.

Don't bother using them as a provider for any of your services. Worst support/customer service team out there. Buncha greedy crooks own this company. Had issues with mobility internet, home phone, TV you name it. Would pick anything else but Bell.

Bell is not worth your time or money. From the moment we switched to them as our Internet & TV provider, even before the services were setup/installed, my wife and I have had account issues with being charged for services not requested, to having to add on items we weren't told about from day 1 or didn't think we'd need such as range extenders because the Home hub they use sucks butt and doesn't give you wifi coverage around a small bungalow, etc. etc. etc. I have literally spent countless hours with this useless company. Tech support is hard to get out, account charges seem to pop up everywhere and change from the initial quoted price for the same services, and friends of mine say their pricing is all over the place month compared to hours, month to month.

Bell is a rip off. I'm so upset with their service, not to mention how high their rates are. They are not up front or transparent and that is just a huge red flag. I got a bell contract in Aug (CAD 75), disconnected from them in October after I got a better deal with Virgin. However, I got charged TWICE in Oct and even though I called their customer care line 3 times, no one was able to properly explain why. I ended up paying over $80 even after I was long disconnected, just to protect my credit score. I would never recommend Bell to anyone, I am highly disappointed and livid.

I have been a Bell customer for 2 years. Went to upgrade my devices at one of the locations. Devices were to be shipped to location for me to pick and transfer data etc. They deliberately sent devices to my office 5 days later than promised date. I tried returning back the devices at the store where I ordered. Was given a run around. I had to return the devices to Ontario according to Bell. I didn’t order from Ontario. They want to make it difficult to cancel and return the product. They are like used car salesmen to deal with. They need to learn customer service from Lulu Lemon and Amazon. Bell you are terrible.

Bell Canada billing is impossible to make sense of. With their combination of credits, add ons, promo details, bundle deals etc their bills are bewildering and misleading. This is unfair to non-native English speakers as well as native speakers and shouldn't be legal.

We have had Fibe TV for about 4 months now, as soon as they put it into our area. We have had the main box replaced once, and have had to call technical assistance 7 times so far. Usually I can get the boxes, one upstairs and one down, to reset myself (at least 20 times) but sometimes, like tonight, they won't unless I call the tech line and they reboot from their end. I am going back to my poor, but better than Bell, service provider, Cogeco.

I am moving and will be staying with my daughter for awhile. I had to cancel my Bell services since she already has services at her house. Because I am cancelling before two years of services, I have to pay $150 service charge. As well, they will send me a box and I have to put all the equipment in the box and mail it to Bell. I can’t just bring the equipment back to a Bell store. I used to be Rogers and when I cancelled, it cost me nothing and I returned the equipment to the store... no issues. When I want cable and/or Internet again, I will NOT return to Bell. I also have an iPhone will Bell services and the line drops quite often. Unacceptable as I live in Ottawa and should not have access issues.

I am a Bell customer for 4 years now, Rogers knocked on my door and gave me way better deal apple to apple, I have now basic cable and 10 MBits per second internet and I pay 107 all in, Roger's offered 1000 mbits and 150 channels including sports for 101, I called bell and told them politely that "I got this offer. How can you keep me as a customer", now their international customer service are rude, short and dont really care. She even gave 160 plus tax and I was like how is that a competitive offer, they are like robots. I cant believe bell is putting these guys for the customer retention!!!! I cancelled and in few days I will have Roger's installed.

Sooo disappointed with my Bell Canada services. Last year I signed up for the NFL Package...had no warning or idea that this would be charged EVERY YEAR WITHOUT WARNING. They told me that the NFL should have sent me a reminder, and that I should have had a reminder on my previous bill, but I DID NOT. Called Bell to have them remove it from my listings and credit the charges, but they won't since I did not cancel before the season started. Seems a little dishonest and scammy to me.

We were offered a $150 prepaid Visa for signing up and keeping new services. We didn't receive the card so I called four different times. Finally someone called me back to say that although we do qualify for the card they couldn't give it to us because of something the clerk did when they placed the order. The ridiculous person from Bell offered a $150 credit on the account. I told her to go ahead and give me the credit but I would be canceling as soon as it was used up due to their unscrupulous practices. I checked the email they sent and they actually only credited $132.75. Such a terrible company! Do not waste your money with this joke of a company!

We had to cancel our services because we were moving out of province and Bell services weren’t available at our new location. I called a month prior to the move to have all of the hardware returned before our moving date. They sent me an email with the information of the devices that needed to be returned. Following their instructions, I returned the hardware that they had provided me.

I was told a promotional offer was valid indefinitely if I signed up at $45/month for internet in my building. I asked the sales rep repeatedly if the cost would increase at a certain point and I was assured it would not. Six months later my bill is now $118 and Bell says there is nothing they can do to help.

I moved from rural Manitoba to the city of Winnipeg and changed TV from satellite to fiber, added internet and also move three cell phones from One Bill Bell to One Bill Bell/MTS. I called Bell and advised what I wanted and was advised no problem and received an install date, disconnection date and amount I would be billed. Was connected in City on date promised but all else never happened. After numerous and hours and hours on phone to numerous Bell, Canada Employees were finally promised an email to what they were going to do to resolve my concerns, which again never happened.

And t to Bell store in Smith Falls, asked for new remote for tv, didn't carry, seen sign "$99" internet inquired about it. We told here we had to check out Bill at home. She suggested to put us on file as "tentative" and if we wanted it then put it thru. We stressed we did not want anything yet! 2 days later a modem shows at the door and the run around started. MacKenzie earned a illegitimate commision and l am left fighting charges for something l don'want. Was at Smith Falls Bell store!

I feel completely embarrassed with Bell service. This is a company I have been with for the past three years, have never defaulted in my payments but the company refuses to give the best deal when it's time to upgrade. It's a complete waste of time for me staying with this company.

They told me I get 7 GB of data with a lower price than my current plan so that I wouldn't cancel my plan with them for another company that was offering that. So obviously, I was getting charged for going over my data since they didn't tell me how much I was actually getting. Every time I talk to them they have a different reason for how that happened. Of course, according to them, it's my fault I don't examine my bill every month to make sure my plan hasn't changed. They were very unapologetic and argumentative. It did not seem like they were wanting to resolve the issue at all (and they haven't- except for their attempt to sell me another plan). I've been with them for 10 years but am changing providers as soon as possible.

We recently reviewed our bill and found that we were being billed for lines that we had not used in a few years. So we called the 310Bell and were bounced around for 4 and a half hours. Finally they decided we were a "Concierge account" and we had to email that department. We quickly received an auto email stating someone would contact us. No one ever did so we contacted another provider and had the one number that we actually used ported over to another provider. And Bell sent us a $2229.09 cancellation fee. We called the billing department and according to them we had a contract.

Me and my wife were with Bell mobility for 7 years. Now when I think about it I wasted my money on a ** and careless service. I was paying $167 a month and my wife was paying $125 a month. Every month there was some ** extra charges with no legit explanation when I ask about it.. Customer service is absolutely unethical and rude most times and each rep would say ten different stories every time you called to ask a question ... Bell Canada should be audited for fraud!

Switched to Bell Fibre Op in 2014, 24 month premium plan, $159.00 a month. Within 1 year. increased to $179 a month. In 2016 started having numerous technical problems. Customer service was amazing, always offered me a discount (free movie) for our troubles. In 2017 plan went from $189 to $239, contacted loyalty agent with my plans to discontinue service. Was offered a 2 year plan, $196 a month. At that time was given customer employee number and promotional code, was informed that in September 2019 promotion would be extended for 24 more months. In the last year we had a back up battery go dead, fee was $40, two remotes went bad, $30 each. Almost every bill was over charged, nauseating process to communicate and resolve issues. Received last bill, increased to $269 per month.

Thursday, 2019/10/17 EDT 1724 hrs. You need Government issued photo ID with an ADDRESS to get a cellular account, not only with Bell Mobility, but every cell phone provider. The fact you require Government issued identification with an address works heavily in my favour. Bell Mobility sent me a phone bill, only problem with that they addressed it to an alias I used among my social circle and with acquaintances, and the bill was sent to an ADDRESS I no longer had affiliations with. Only very few knew my LEGAL name such as Government organizations.

Bell Canada is disgusting. They built walls everywhere. They claim privacy. The government needs to step in. They sold me a two year package and started raising my price in 3 months. I filed a complaint with CCTS and encourage everyone to do the same. Record every call you make to them and don’t disclose until the end of the conversation. Especially record your first call if you're calling as a new customer. I was with a Rogers for years and hated them but Bell Canada is revolting. Stay away. I encourage everyone. Stay away.

Bell has the worst customer service. Poorly trained. Every time we call in to resolve an issue, we are given different and usually wrong information. We have been trying to resolve an issue with Bell since July without success. We were promised that a manager would call us yesterday to help resolve our issue but no phone call occurred. Don't get Bell Satellite tv if you have other options. We are so angry with Bell. Very frustrated. Wake up Bell. Streaming services are your competition.

I have been a customer of Bell Canada for over 35 years. I found now that I no longer required their services as I find myself rarely home. It has been a nightmare ever since. I received my bill Aug. 9 to Sept. 9 so I cancelled as of Sept. 9. They bill me for Sept. to October and tell me that I have to pay that bill in full or they will send the account to collection. Like WTF! I called them and explained that I would wait for my credit and pay my final bill. Then I find out that they are calling my father who has nothing to do with my account. I call them and they tell me they will put a block on my father's number. We are no way connected. Doesn't my 80 year old father get 8 more phone calls in 48 hours at all times of the day and night.

Switched From Bell to Primus in August and was surprised when a bell technician came to install Primus modem. He did his job, took our Bell modem to the office and said my Bell service will be cancelled. I asked him if I should call to cancel it but he assured me that he's done that when he dropped the modem off. As he was a Bell employee, I trusted that it's been taken care of. I also received an email that the modem was successfully returned. In October however I got a bill from Bell and called customer service to find out why I got billed. Spoke with Kyle on October 7 who was very good at arguing and proving me wrong saying that I didn't bother to call to cancel their service and that the returned modem doesn't mean your service is cancelled.

A phone was advertised on their website for a specific price with a specific plan. I checked all small print and no mention of any other fees, or any opportunity to suggest that what was advertised would not be honoured. I spoke to 3 different representatives, all of them tried every possible way to weasel out of what their page very clearly advertised. Two of them ended up agreeing that yes, they would in fact have to honor what was advertised. I was told that I would be contacted after they received approval from a manager.

Overpriced with horrible service. Super inflated rates but since only company around use mafia tactics and trained to lie sales technicians. See YouTube for proof. Customer loyalty department is trash. Will limit service provided but keep your high rates. Can't wait for another respectful company to expand into Canada.

I have been having an issue with my Bell modem. I have been attempting to contact bell for support the following is my experience:

I had had Bell services for well over 4 years, mostly because I never really cared to complain. Every few months cable and internet would be down for a couple days with no reimbursement for downtime from Bell. Then a couple months ago, the cable services went out and no one could fix it for 1.5 months. Most recently I moved cities and called 2 weeks in advance to move my services and make an appointment for the reactivation of my services at my new home. It took over 3 different people to come in and tell me they couldn't do the job as someone else had to figure out wiring, connecting and so forth. One of the technicians actually left wires sticking out of my wall and neglected to put them back when he realized he also wouldn't be able to complete the job.

Bell internet you're the worst of all!!!! I've been out of your service since June 2019...why you still sending a bill to me????... Not only once but twice!!! I already paid off all my balances last July...now it is October you still sending me a bill??? Come on bell!!!! IM already deactivated from your service since June...you still sending me a bill?? Do you job properly **!!!!

This is the worst company I have every dealt with since I have been here on earth. I don’t think they really know how to run a business and some of the staff they have working for them don’t know what they’re doing. It’s very rare you get someone who understands what you are asking of them. Sometimes they put you through six or seven staff before you get the help you need and sometimes the problem is not solved.

Technician visited my home for internet connection two weeks ago. Was not sure whether the panel was and was broke my electrical panel cover and god knows what damage he did inside. Filed complaint soon after. NO RESPONSE from Bell customer service yet - no phone calls no emails to settle this. They were supposed to send someone to fix it, no one has ever contacted me yet. Sick and tired of following up with them and long call waitings.

Approximately 8 Months ago I spent a few hours on the phone with the loyalty Department trying to renegotiate my personal family Phones. We cut a deal so we went to their Bell Store to get the phones. We were in the process of completing the transaction and found out the store could not honour what was promised with the loyalty department. Today, tried renegotiating my business phones, guess what, same thing, got to the store with my employees only to find out they could not honour the deal. Lesson learned. I was a loyal close to 20 year Bell supporter. Never again!!!

We returned to Bell in early spring of 2019, after leaving for previously due to poor service, hoping that Bell had resolved its issues. Unfortunately, they haven’t. By June of 2019, we were experiencing frequent internet drops and the additional receivers wouldn’t show recorded programs off the PVR. In addition to this, we couldn’t use the On Demand feature as opening it would cause the whole system to crash. Customer support made several suggestions that always involved us doing technical things that were hard to understand; this even included sending new equipment and instructing us to install it rather than sending a tech out to us.

I have been Bell Canada cellular Network customer for more than 8 years. I have 3 phones with them but one phone has one year lagging renewal date as it was added to my plan one year later. All three phones have a 5 GB data sharing which is billed as extra $35 to our plan + $50x3= $150 a month for lines or $185 for 3 phones.

Cancelled subscription - inadvertently paid Bell instead of another client. Requested refund, was told, "We don’t do refunds," phoned again. Was told just reverse check after they cashed it anyway. Had to explain, "You can’t reverse check after it's cashed," and response was basically sucks to be you. Phoned 5 times and was told refund will be mailed in 7-10 days but their last comment was “drop the attitude” lady. Worst company worst customer service.

Our tel was changed until Ann saved the day with our no. back! Thank you to Bell Canada employee *Ann*. She conducted business with us in a most professional manner! She was at all times over the week helpful and polite! Ann certainly is a wonderful credit to Bell in the way she helped us and how well she presented her duties!

I had bad experiences before but was yrs ago. Thought I would try again. Had internet installed, or so I thought. Had to call every week at least 2 - 3 times per week because it was out. Went to level 2 techs 3 times. had 4 techs out. Still didn't work. They would just waste my time on the phone doing their tests. Never worked. Just wasted my time over and over. Finally had enough as no one would say it will never work, just promises. Told them to take their crap, cancel my service and erase my bill as I'm not paying for that. They tried to check the lines again but I told them no I'm done and they begrudgingly said they would. We'll see. Don't trust them AT ALL!!!

I have been with Bell for a while. The quality of service is average, but was enough for what I needed. My problem was with how they increase their prices gradually and because I have a busy life (who doesn't), I don't have time to keep calling every couple of months to adjust the price. I was fed up once, so called to cancel, let's not talk about how horrible that went, but I asked specifically about when is best time to cancel so I do not get charged for another bill. I was given a date and did cancel on that time. Surprise, got another bill!

Never deal with these company. They cheat and lie and even though you cancel an account and have a confirmation, they keep billing you. Stay away. Their customer service is the worst and you will not get anywhere with them. They will just keep billing you for a service that you don't have and that it was cancelled. Stick to Telus. They are bad, but they are not crooks.

Bell MTS has consistently called me about a “bill” I didn’t pay when I switched over to TELUS. They never made me aware of this. I never signed a contract to begin with. Then they didn’t even call me personally or send me anything in the mail. Instead they sent it to collections services. Which has been very difficult to deal with. I have no idea what I’m paying for and they won’t send me anything in the mail to show me proof of where and what I owe. When I switched over to Telus, I paid my last bill and made sure everything was in the clear. Apparently it wasn’t which I was never made aware of.

When I wanted to get a new iPhone for work, I opted to give Bell a try. When I was making the purchase, I asked if I could get Apple care. The rep said "Absolutely, I can add the insurance for $13/month". 21 months later, I have dropped my phone and was relieved to know I had Apple care and could cheaply replace the phone. It turns out, that the rep mislead me. Bell has no ability to offer Apple Care, and instead set me up with their own 3rd party insurance which has a big $250 deductible to make a claim. So I have been paying $13/month for 21 months, to not get the service I explicitly asked for, and now am stuck with the option of effectively losing money on the phone if I want to fix it. Naturally, their loyalty department simply said, "There's nothing we can do about it, it is what it is". I will be paying off the $93 device balance, and moving to a company that does not allow its representatives to mislead customers and then do nothing to help.

I never thought I would say this. The service with Bell is worse than Rogers. You have to deal with rude stupid overseas customers service who are incompetent and frankly do not listen to customers' concerns. Sales Department who do not know their products and do unauthorized credit checks. Bad installation of television service. No transfer to telephone service after 3 week notice. OVERALL.. I do not recommend Bell to friends, family or business associates. THE SERVICE STINKS thanks to the CRTC and federal government of Canada providing special lobby treatment to this horrible company whose head office is in Montreal Quebec. I will be filing a complaint with CRTC regarding deceptive business practices.

I personally would suggest, Not to go with ???? BELL. False information I will be given by CSR every time your customer service, they will give other number and ask us to call that department???? I was given corporate offer in my office plan and device for 65$, so I switched from my network to Bell and asked for device upgrade, every time I order my order will be canceled by HST hardware service team by saying, “You are not eligible at this time.” Ask me to reach customer service. What is use of switching from my network to Bell. Yes there’s use for BELL. They charged me 40$ for activation 65$ for plan and pissed ???? up my time. I have to wait for two months for upgrading and order device.

Have been a Bell customer for decades! Used to be reliable but has become worse and worse for service. Finally leaving them after dwindling to just basic internet and yet they can’t ‘win’ me back! So I quit on July 7 owing only 1 week but was advised to pay my whole bill and they would refund the difference. Did so it would not affect my credit rating!! And no I have not received my refund yet!! Today’s (Sept 9) ETA according to “customer escalation” rep is 3-4 weeks.

There was a deal at Costco two years ago where and you got iPhones 6S and a lot of other perks like gift cards etc etc and then you got to pick your provider. We had been with Shaw for years and the people around the kiosk when we said Shaw oohed so we asked them who they thought would be the best provider and a couple of them said Bell so we thought we would try Bell. What a mistake.

Absolutely worst customer service I have ever experienced! Recently upgraded mobile phone at a Bell boutique! Received my first bill which had fees that nobody told me about and I did not have the plan that was agreed upon. After calling customer services they stated there was nothing they could do and that I needed to return to the boutique. What is the purpose of customer service if they do nothing for you over the phone?!!! I was at the boutique for 3 hours and don’t want to have that experience ever again! The guy had no idea what he was doing and had to keep going in the back to speak to another guy who was more interested in talking in the phone with his girlfriend then coming out in the front to help.

We have businesses setup with Bell, asked for a service call, spent 3 hours after being hung up on twice from the Internet Technical Support Department to hear the earliest we can get is on Monday. After speaking with the supervisor, they mentioned they don't service this area on the weekend and can get us earliest on Monday. Really? Why offer services to businesses if we are unable to provide service on the weekend.

I had a business that I sold. I had a contract with bell for 3 year which the new business owner took over. When I wanted to do the transfer to the new owner I had to talk to 5 different people, got transfer to three different departments, got hang up on by two of their agents or they just would not speak for 5 to 10 minutes so I would hang up. Took two days and being on hold for over 2 hours at a time, just had the worst experience ever, I would never get a bell business phone or internet.

I got a phone in a 2 years contract with Bell Mobility. Almost every month they were charging me extra as an interest.. although I'm not late to pay the bills. 3 Months after the contract period was done, they were charging me more (I found that I'm paying about $30 more than the contract amount per month for only the service!). When contacted them, they told that the prices for the service were changed. This is illegal! They never send me any notice about that! I left the country for few weeks but never use their service outside. I just stayed with them until my leaving because I already was charged. Then, I called and canceled by the end of that month. After I came back, I've got service from another company and paid all my bill with them to unlock my phone. But two months later I found they still sending me bills of $77 for data roaming! They are charging extra money for bad service, unfortunately even for no services, I never recommend Bell

Trust your instincts. Should never have switched to Bell. It's only been 4 months and they have yet to get a bill right. They are almost double than what they should be and they didn't even set it up properly. I was told I didn't need new phones... I did. They didn't roll over as they should. The installer got sawdust and insulation on my web firebox and burnt that out. I even got my tech team to check over the deal because I knew people hate Bell.

It's hard to know where to start with this one because the last six days have been complete chaos with this company. I had five separate technicians not show up for separate appointments. I took two days off work to be there for them and then also wasted my weekend at home waiting for their techs after being promised they would be there. I spoke to probably around fifteen different reps in 6 days that were not able to give me answers as to why these technicians were not showing up and no one had called me telling me what's going on. I was constantly lied to, stuck on hold, and transferred around. I wasted 6 days waiting for this company to come and give me services.

The beginning of June 2019 our internet and tv service started acting up. The technician determined the under wire which they had recently ran were damaged/defective so they ran a temporary wire from a box up the street across my neighbours' property. My neighbours weren't happy but Bell said it would be replaced in less than 2 weeks. After about a month the unreplaced wire was drooping so low that neighbours' kids had to park their SUV on the road. I've called, waited, recalled, waited, been redirected, called and called again.

Cancelled the service with Bell 8 months ago. Still getting bills. We had actually left Canada for 7 months. Have sold our old home that this account is still attached to for whatever reason on their end. Just got a bill now for $600.00. This was allegedly completely taken care of with their case manager. Imagine if you were older in years & not really there mentally. How badly this despicable company could take advantage of them. I truly cannot believe how stupid this company is. How they are trying to rip people off. Will be contacting Pat at CTV NEWS. HOW STUPID CAN THIS COMPANY BE. I ACTUALLY AM EMBARRASSED TO SAY THIS IS A CANADIAN COMPANY!!

45 yr. Loyal customer had a few problems last 3 months. All came to a head this week had new modem installed only to crash an hour after service man left. Over an hour on phone with level 2 tech to fix. Next day another modem showed up at door and when asked why was told my services would be changed over in a couple days. Was impossible to convince Bell the work was already done.

"Caution" to those whom want Internet/TV/Phone service from Bell. Very misleading, unreliable, Unsupported services, misrepresentation of items installed. False bookings, when scheduled and confirmed will not show! If/When you finally get your services - it will be inconsistent. But rest assured, when you complain enough you will be discounted for following months, that's because they know their services are nowhere they preach to be!!

I won't bother you with details. I have had many run-ins with Bell over the years. I do not deal with them at all now. I hope to never do so again. The management of Bell just want to charge the most money that they can for every service that they have. Fortunately, they have lots of competition now so the consumer has choice. I would be glad to meet with management and tell them about my contact with Mother Bell could be improved. Will that ever happen. NO.

As Bell Canada owns Virgin Mobile and provides installation and technical support for Virgin Mobile internet customers. I just signed up to try out Virgin Mobile but already writing this based on frustrating experience with many calls. I was with Kelcom for 4 years and probably may have called 3-4 times in 4 years and here within the fist 10 days, I have been on the phone many times with extremely frustrating experience and no resolution. As the customer and technical services provided from Philippines is one of the worst that I have ever experienced with any other company.

It is a nightmare to speak any of the customer services (billing and cancellation department especially). They have zero respect and skills to speak with an existing customer. Tried to get an explanation for higher charges reflecting on my monthly bill, and the reply I receive is "WHAT YOU EXPECT a FREE SERVICE"? from a person named "Jessi".

My installation was one week ago and I've had nothing but headaches and have gotten nowhere in getting a resolution. The installer drilled a hole through the wall of my home, severed a power cable and the power went out. The area supervisor came to my home and informed me that it was my problem and they would "try" to come back once I had the power fixed! I called a local company and was very fortunate to be able to arrange a quick repair, in less than one hour my power had been restored. I had to call that area manager and remind him that it was Friday and it was a long weekend, so it was important that he send someone asap because I didn't want to be without phone, tv and internet for the long weekend.

Very disrespectful customer service. This is my second attempt with Bell, only to be down the same road as last time. I will stick with a different company from now on, lesson well learned! They do not give a crap about their customers.

Initially advertised as a 45 dollar package for Bell TV which has hidden fees that sum up to almost 100 dollars after taxes. Bell or any other major cable company is a scam. Invest in Netflix or Prime.

I had to take off 3 days of work for 4 separate individual services workers to complete the project. They praise the Fibe speed. I'm thinking that it will improve my speed on laptop. It does. But you still need to be stationary and plug into modem.... Whoever decided to call this WIRELESS lied.

Even with a credit limit of 300 dollars they would call me 3 times a day everyday over amounts as small as $13. They are rude and their departments don't work together. They will transfer you several times before getting you where you need to be. They will shut your phone off long before you reach your limit. Even with payment arrangements they will continue to call and harass you several times a day for their $13 dollars. They do not care how long you have been with them. They have zero respect for long term customers. By far WORST cellphone company in Canada.

I had closed my account in Jan 2019 with Bell Mobility and paid what I was told I owed in full and they were to close my account. They did not do this and were billing me till about a month ago. I spoke to Bell in July when I noticed these outstanding amounts on my credit report. As usual I was transferred to a few people. They admitted the mistake and offered my 3 months of charges to be cancelled. Of course I said no and told them I do not owe anything so they said someone would call me back. I asked them to call in the evening as I work days. Well everyday in the mid day there was messages from Bell that they would try again.

For the fools with 5 stars when fibreop goes down and it is connected to the phone service you are unable to call 911. I hope you never have a parent who is having a medical emergency go through it. Started with the storms coming through and thinking okay power issue. Then no television. Notice the phone was not working. Lastly no internet connection. Call customer support "oh call us tomorrow our systems are down." Supposedly contact in 24 hours after ticket was filed the next day. Wait for it no call of an update. Thankfully had a phone from another company to make calls to let family know we were alive and not ignoring them. Call again after 24 hours. Go through phone tree trying each number. With a fast busy or error code 9022.

Oh where to start. 7 years had 2 bars for internet. 2 a year, I have techs out and nothing is done to repair it. Finally the last tech, changed some box that he said was first generation technology and couldn’t handle the GB that are coming in. So that kind of fixed the issue. So here’s where the garbage starts. I was offered a free upgrade on my modem. 4 times, tech appoints were made and 4 times no one shows but when I call in, they say they were there. Hey, lying jerks, I have your security surveillance and no one ever showed. So when I called to say, "You’re a bunch of jerks," the very next day.... SURPRISE, all my services don’t work. Now I am told that my service is disconnected until the modem can be upgraded. WTF??? I have paid for this services and am up to date on my account. I have been transferred from one rude jackass to the next, lied to and still no results. Roger isn’t much better. Just large corporations ripping you off.

I would have given 0 if I could. Customer service is the worst. You call them, explain the issue and then they put you on hold and when they don't have logical suggestion they disconnect the call. No one has courtesy to return the call and provide reasonable solution. When you buy a phone they encourage to also take insurance through Smart Care saying that anything happens to your phone it is protected. My phone got lost on July 5 and I have been trying to get hold of Smart Care as they promise to give you new cell phone in 3 business days but when time comes and you claim they decline the request without letting you know.

After I have been with Bell for about 4 years, I have had the worst home cable internet experience. I pay 88$ a month for up to 5 MBPS down - .08 MBPS up. What I get is .98 or 1 mbps down. I have to call in 2 times a week. They eventually sent a technician to the house. Sure I got 5 mbps for half a day, and then it went back to normal and every time I call in it's always a problem on their end. How the hell am I paying 88$ a month for .98 mbps down, and this is always a problem on their end. I'm terminating my services with them and never considering Bell again.

I have been a Bell Canada customer for the past 7 months now and all I have to say is their billing department is superbly flawed. I had my bill pre-paid straight from my account. Big mistake. I signed up for mobility as well to get a bundle savings along with internet and phone. They tell me afterwards that the bundled savings won't occur until 2 billing cycles. They don't tell you why, but you just have to accept it. After two months into having mobility and internet and Alt TV, they deduct $600+ directly from my account?! They tell me they double charged me by accident. With no regard or empathy I have to pay rent at the end of the month and now I have 600+ dollars deducted on top of it!! What they offer? "We will send you the money by cheque two weeks later!"

I had paid Fibe 50 prices for a year. Experienced unstable connection and called the Bell technician recently. He said my house has never been capable of getting Fibe 50 connection. Called Bell which refused to compensate me for the past year where I was paying Fibe 50 rate. They claim Fibe 50 and Fibe 25 rates are the same. Can you believe these people? I will never go back to being a Bell customer.

I never complain! But this warrant! Here are some facts after 4 one hour conversations. I have NEVER received such poor service. They seem to have lost my cancellation so being charged. After visiting their counter, was told all was in order and was quoted a price for internet. Confirmed installation date and that is where it started. No one showed up and when call it was not in system. Was give another date a week later and when I called was told that that order had not been put through and that it would be 2 weeks.

We decided to switch internet providers. Was told to sign up today or you will lose this great price....and it is only one call to cancel. Also told it was easy to transfer my internet address to another provider. Well, cancelled today but only after about 1 1/2 hours on the phone/chat/emailing. 6 different contacts. Unable to reach or even leave voice mail to the representative who stated, "You just call me." We wanted the cancel date to be in over a week.... Told office not available so would change it.... Never did. Told I would get help if needed to switch my email to another provider. Did not get any help. Finally reported this to CRTC. Never had this with another major provider in Canada.

They kept sending me advertising mails to my address every 2 weeks whereas I am not one of their clients, I told them to stop and they kept sending me mails. I had to call them a 2nd time. Really annoying.

I always get scared when the wifi starts getting slow. Every time I restart the router, the wifi stops working completely. Every time I call technical support it takes at least 30 minutes for me to get to a “specialist” and when I do get to talk to a representative, the help they offer is often useless. When they send someone to fix the wifi, they charge over $50 to fix an issue I did not cause. One of the worst experiences I’ve had was when I was working on an assignment. The wifi stopped working for 3 days and I couldn’t even do the online research and surveys I needed to complete in order to finish my assignments. Please save yourself a headache and go to another provider.

I was a customer of Bell for 10 years. Last summer we moved to an apartment on a temporary basis for 2 months. We installed phone, internet and TV transferred from our prior address to the apartment. We were there for 2 months. During this time the internet worked about 60% of the time and the TV worked about 40% of the time. When we moved out we cancelled our service with Bell. A month later I get a charge of $150.00 cancellation fee which I immediately called them about. The person I spoke to assured me the charge would be reversed and nothing further was owed since I paid off my last bill. A YEAR LATER!!!! I get notified I was sent to collections for non-payment and it is now affecting my credit score. I am so upset and appalled at this company. I'm still dealing with them to have things corrected!! WORST COMPANY EVER!!!!

The worst company I've ever dealt with. They overcharge your account over a mistake on their side and took over 1 years to start paying me back. Bad service. Horrible customer service with attitude when trying to get away from this cancer of a company. Now receiving up to 10 calls a day from Bell since I quit their "services" and they won't stop until I give them a reasonable answer why I didn't continue with them.. They are still calling to this day.

I got Samsung S9 and got contract then returned phone and they argue they did not get back .Canada Post has said it was returned: I was asked what other phone I wanted and told them this case has been going on for a while. I have put a report in to CCTS as well. I hope issue gets resolved asap. I was on bring my own phone till approved for contract at end of June 2019. They are really slow at processing returns and credit back on accounts. This is nuts.

Called to review home service charges... Removed long distance as not required then asked about a reduction on the resident line charge as a valued long term customer, after waiting on hold I was offered a higher rate?!? I explained that made no sense and the representative told me I was being unreasonable (I was calm and polite, just made the statement). I don’t get it! I told him to leave the resident line fee as is. After reading other reviews I can only imagine what my next invoice will look like? I am probably just going to cancel. It’s just not worth it.

I pay for Mobile phone service for our son, who struggles with mental illness, so I can be sure he can contact help when he needs it. Recently his iPhone stopped working and I suggested he call Bell to see what they would do, since he had been a customer for quite a while. They talked him into a plan buying a new iPhone, and doubled his monthly cost.. Then they charged him for data overages which never happened with his prior plan, and when he phoned to tell them to just cut the data availability if he ran out, they talked him into upping the Gigabytes of data, and then STILL charged him for overages. When he called AGAIN to remind them of the previous promise to cut his data if he ran out, they STILL charged him and then charged $10 for doing what they should have done to start.

I have been with Bell for over 10 years. In last 3 years I have to call them every 3 months regarding price increase. I feel like a beggar. Not a valued customer. I had to cancel one of my services because simply I couldn't afford it. To my surprise my bill was almost the same for 3 months without TV services (not less). I call them every month since then, and they always promised some credits. Then my bill jump like never before. I try to reason with them and asked for any logic, in the response they were trying to sell me TV services again, and cut on the speed of the internet, reduce functions on the phone in order to reduce the cost. Enough is enough. Time to drop Bell for good. There is no reason to pay $156 plus tax for internet and phone, this is insane. I encourage more people to boycott those overpriced bills.

Bell Canada scammed us into upgrading our home internet services. They said, "We want to offer you more service for less money!" We checked. We double-checked. They insisted we will pay no more money, and yet we will get higher internet speed and free TV channels. Fair enough. We said yes. Then we got our bill. We saw we are now paying much more for our Internet service, we are not getting the improved speed they claimed we would, and we are paying $14.95 for the supposed "free" TV channels. When I complained and said I wanted my old plan back, they said that plan no longer exists, and the best they could do is something marginally less expensive than the new scam plan, but for less speed.

I’ve been with Bell for three long years, June 2016, having switched from its competitor. What a mistake! The issues began within a month with the internet not working; lines looping around trees for weeks; passwords being accepted for laptop but not iPad; quoting of one price but being billed another. This year, having asked for a reinstatement of services, after a lengthy time period away, it took one week, and many calls to Bell, for phone line, TV and WiFi to begin working. Being without a phone for this length of time is unacceptable. Upon reaching a level 2 personnel, the issue was resolved. This after many calls answering the same questions over and over, to prove who I am.

Recently we have moved and called Bell to get our address updated. After the 1/2 hour it took to get that done, Bell offered us a better package which included EVERYTHING. It was 2 bucks cheaper so we agreed. That evening we noticed our movie channels were missing so we called the next day. Bell said that since our old package was grandfathered we could not return to the previous programming but could offer us a deal on the extra movie package. Since we were told the day before we were getting EVERYTHING and were not told we would lose our movie channels, we feel we were LIED TO BY BELL. WE ARE CANCELLING OUR SERVICE.

We have not had internet connect on Bell Fibe for the last 6 days. Bell’s automatic message constantly updates the repair date with completely erroneous times. We have spoken with Bell technical support on three separate occasions only to be told that all will be fixed shortly and it is not up to this moment. On the last call the technical support person put us on hold while he said was reinitializing the router. 15 minutes later he came back on line, hurriedly he said he was passing me to a colleague and the line went dead! After an initial 30 minute wait time, 25 minute call time, two previous calls two technical support... this is absolutely incompetence, disrespect, and complete lack of professionalism. Bell is truly a horrible company!!!! And we still do not have internet that we are paying dearly for, not to mention the data overages on our data plans with another company!!! RIDICULOUS!!!

A Bell technician back in February came on to my property without my permission and commented a cable line from my house dragged across my rough and on to my neighbor's property. Their service wasn’t working so as a temp fix decided to do this. When I call to have this removed they keep saying they will send someone but they aren’t. It’s now July.

We live in a rural subdivision north of Bolton Ontario. In the early 2000's we subscribed to Bell Internet and the service was reliable and relatively fast. Now in 2019, the service has become intermittent. The tech who repaired a service interruption told me the wires were deteriorated and he did his best to get us up and running. Overnight our speed went from barely 10 Mbps to 5 Mbps. I contacted service, they remotely made some adjustments and declared the internet repaired. 4 hours later, no internet. I pay 2019 prices for internet, never exceed 80 GB per month and get 2005 service.

I just switched from Rogers (30 years) to Bell (2 months ago) and have been on the phone with them 5 times to correct errors they've made. Make sure you get a revision in writing each time you talk to them, and read every word of your contract every time they send it to you. Then make sure the bill matches it. Unfortunately sometimes, you can't even tell when they change things (took one phone off shared data by mistake then charged overage charges!). The tax rate changes each month when they decide which province's phone number they want to base the bill on...and more. I've been very happy with Bell home phone and internet, but the mobility part has been nothing but disastrous. I will be changing again when this contract is up - now that I know how easy it is.

I have had this system with Alarm Force for 3.5 years with no problems. As soon as Bell took over the system has failed to work. The camera only works on occasion. Doorbell does not ring unless button is pushed numerous times. The light on, the doorbell not on, bad at nighttime since it is not easy to locate. I have called the Bell Techs 3 times. Each time they say, "All is in good working order from this end. Do not see a problem," but the system is not working from this end. I am looking now at other security systems, realizing after reading other Bell reviews that any assistance from these guys are useless. Very disappointed.

This company is absolutely horrible to deal with. They sweet talk you to bring your business over and when an issue arises with billing or service, their customer service reps are so disrespectful and condescending on the phone. They provide horrible service. I have since removed 1 line, internet and tablet. I will now be canceling my last line and moving away from them to go with Telus. This was the most horrible service I have received!! I highly recommend going elsewhere!

Getting fake messages that I have reached 95% of my data and it was only 1/3 used. I am commercial driver and have to stop my truck and checked that but it was only 1/3 used and I called customer service representative 'Jason' and he said, "That's okay. It was glitch." Why do we pay for data to check their fake messages and Jason was rude for that and asked to go for another company.

I got my home internet and FIBE TV from Bell. When I moved to my new apartment they couldn't offer the same price and they even made me pay more. My monthly fee increased from 60 to 150. The lady never explained me I am going to have contract with Bell. The previous one was without contract, and when I wanted to cancel they told me there are a cancellation fee of 150. There is no way that I would recommend Bell to any of my friend. Go with Fido or Rogers or any other one who care more about their customer.

I usually have good customer service at Bell. The rep. name is Antony and his employee code is **. I am a long time Bell Customer and I called to unlock my Bell device I recently purchase at Bell. He said there is no unlock code. And I asked him to transfer me to someone else maybe manager. Because he seemed like he had 0 knowledge about the device and tech service. He said he doesn't have a manager. And he is not allowed to transfer call... Hahahha I just wasted 15 mins. talking to this Anthony person. Does Bell have any standards of knowledge when they hire someone?. Seriously. He said there is no unlock code for device I purchased from Bell and I just can't use the phone?? I called 2nd time and some lady answered. Everything worked out in 2 mins. Just ruined my day Anthony.

Since the last 4.5 years, I was with Bell and in 2017 December I completed my contract with a Bell. One of the assistants gave me a false deal and told me that being a loyal customer I am eligible to get the 55$ deal and get free iPhone 5se with 2GB data. Being a student I told him honestly that I could not pay more and made sure this is the plan and will pay for two years. I was happy with 2GB data and 55$ per month. However, when I saw my bill it was 61$ without any data and I was in contract for 2 years.

First I applied through online for Bell Mobility services for two phone line with two new devices. My order was processed and I was advised to pick up my set from store, located at Scarborough Town Center, Toronto, Ontario. I went to pick up my devices. The store associate gave me better offer and created a new order. The order was not approved by security right away and advised that there is a wait time for four hours. I was advised to go back next day. I went next day, again they contacted security department, security dept advised that there is another wait time for another four hours. Both days, security dept rep talked to me and clarified my details. After my third unsuccessful visit, the security rep called me and advised that everything is good. I then got a call from Bell customer service confirming that everything is fine and once I go to store, it should be done quickly.

Bell is doing **. I am their regular customer and I pay my bills regularly. I was watching raptors NBA finals from Bell Fibe TV app and their tv service got interrupted during last 10 minutes of the game. I missed the history moments, which Toronto winning the cup. Their service also interrupted many times before. In my suggestion don't go for these guys. There are many other companies giving quality service for cheaper money.

I was done with my 24 months contract on March '19 and I got a call from Loyalty team of Bell and asked me to extend my contract. My requirement was I was living in SK before now I moved to ON, so I am in need of ON number and explained the same to him. He said after receiving the phone I can call the Customer care and change the number with a one time fee of 35CAD. I was super happy and accepted the offer with 55CAD per month.

Bell Canada. What a completely useless, joke of a company. That is really all anyone contemplating using their services needs to know. If that’s you don’t do it. Seriously -- not a good move my friend. The full details of my incredibly frustrating journey with these morons makes for a very long story, so if you are the person who doesn’t want to read the whole thing, no worries at all. Just focus on that opening statement but for those of you who like a good read, here you go.

Out of the blue I get a 550 error message - supposedly for spam abuse. Well, nothing has changed on my part as I communicate with my customers but something changed internally so people can't email me anymore and I have troubles sending out. Now what? Call support of course. Yikes - one easy convenient number takes you to the Philippines. The delay in transmission is awful. You sit and wait for a response for 5-10 seconds. The support staff have limited knowledge and sometimes are hard to understand. It would be not so bad if they knew what they were doing but add bad communication delays and hard to understand English and the support is less than stellar. Down-right sad is what it is.

I tried to cancel my plan, because I no longer needed the service. They overcharged me for the cancelation, and once I tried to waive the fee, they reconnected me five times. In the end, the agent on the phone disconnected me because their offices were closing in a minute. I’m a student, and I really couldn’t afford to lose that money. I really do not recommend Bell, and I can easily say that they provide the worst customer service I’ve faced.

Worst Customer Experience with Bell Mobility. Horrible, never gonna be with this company. Worst customer representative, mostly call goes to Philippines, hard to understand what they say. Don’t understand what you say. Not helpful, weird thing is that they have some heavy accent supervisors, could be from Africa (assuming) very hard to understand what they say, also not helpful. Instead of resolving problem keep justifying the unjust charges. When I canceled their service, another person with heavy accent called me to get back. I was with another company already at that time. After I denied, they put extra charges in my cancelled account. When I called they were so cold, unkindly. Bell’s mobility Customer service is nightmares. Pls stay away from them. Made me so upset and disappointed!

First off it took Bell Canada at least a year to associate my phone number with my address. They had it confused with our old cottage and could not figure it out! Now out of nowhere after 2 years of having an invisible answering machine it has disappeared and they can’t tell me why. Patrick says he will figure it out and call me back in ten minutes, and 16 hours later I’m still waiting. Oh yeah and now the prompts don’t recognize my number! It is always incredibly hard to have anything rectified and now I’ll have to spend my Saturday trying to chase down the answer to my problem! It seems like they can’t get anything right!

I have been with Bell for 1 year. I knew it would only be 1 year and had a good deal so even if I heard complaints about them, I thought it couldn't be that bad. To be honest the installation was quick and the service worked. The problem was when I tried to cancel. Since I was moving, I told them to cancel on June 30. The lady wasn't that pushy and quickly did the order and explained to me the process to return the modem, all good.

I manage a medical clinic. Our 3yr contract with Bell expires June 14. Today, June 7 Bell disconnected my phone lines, fax, and internet, a week earlier than this contract was set to expire. There had been confusion over whether we were renewing our contract, but instead of clarifying with us, Bell cut our service short. I spent 4 hours straight on the phone with at least 8 different agents in order to figure what happened. Billing told me that because our number was disconnected, I would have to create a new contract to retain my office numbers.

Bell has been a real problem for me. Unclear billing, consistent overage/extra charges, nothing inspiring about the brand or company vision that I can see or have been exposed to. I'm eagerly awaiting when I can move off Bell and onto a better solution (which there are very limited options). They seem to exist because no one can do it better, so they get to exist in a world of poor customer experience, poor product, poor offering, poor pricing model, and a poor brand.

I have been with Bell over 5 years so long I can't remember but too long they have made so many mistakes over the years but today was the last straw. I have to deal with so many people to fix the problem. They have blocked data so many times and when I phone I still have data left and they apologize and say they will fix it and it takes 4 times of calling to have it fixed. I have taken names and employee numbers of management but when I phone back they can't find them or never heard of them so I have to start over with explanations of what needs to be done. So if you want a good serviced company BELL CANADA is not for you???? I will finish out my contract with them and move on. Enough mistakes made. I'm done.

Bad connection, bad service, salesman cheated me. When I applied internet with ** company, I told the salesman that I only need internet without phone line, and he told me the monthly payment is $70. After technician came to install, he told me there is also a phone line, and gave me the number that I never applied. One day after l got email from Bell, I was told my bill is $107 plus. What a ** company. If network connection is good I am willing to pay, but connection is very bad, my debit machine doesn’t work. So after two days since installation, l cancelled the service, they told me penalty is $500. Don’t deal with the ** company.

Don't believe any reviews with 5 stars. I've been tried to use their services both residential and commercial 3 times in the past. Every time the bill they charged to my account is not what the sales agent promise. The customer services are the worst!!! Very rude, no patience, not willing to listen and to help you solve the problem at all. Don't trust the promotion they offer. This company is definitely a cheater and thief. If they are not willing to solve my problem I will add a new post every week.

PHONE CALLS & LETTER TO BELL RESIDENTIAL/FIBRE OPTIC DEPT. RESULTS as of May 24, 2019. On May 22, 2019 I called Bell Executive Office 1-866-317-3382. Spoke with Chris who then transferred me to the Residential Dept. They then transferred me to the Fibre Optic Dept. Result: May 22, 2019 - Ticket # **.

Bell ExpressVu services & support are the very poorest of poor. I have been a customer since 1992 but moving due to being billed excessively & having to call about this very poor service & billing constantly without merit. I have wasted countless hours & days trying to get my bill fixed. For the past 8 months I have been dealing with an executive office representative who has assured me that my bill is finally fixed only to find out yet again this month that the bill is double & she is as confused about the whole process as I am. It is the poorest service & support that I have ever received from any company. Bell Mobility, Bell ExpressVu and Bell Aliant are all equally as poor in all areas.

I have never been so disgusted with a business’s lack of customer service until dealing with Bell Canada! After being with them for over 2 years my bill credits had expired (no problem). I called in and spoke to a gentleman who thanked me for my business and assured me he could save me some more money and keep my packages the same. Well 2 weeks later, Alex notices the internet was horribly slow. I call in only to find out they dropped my packages even though I was assured over 3Xs that it would all stay the same (I asked straight out to ensure this)!

I have been with Bell for many years. Recently, the company had been overcharging me money. The first time, I was refunded, not through direct deposit, but through cheque. Inconvenient but I didn’t like the business standard they had set by overcharging me for services I hadn’t used. I had found a carrier who was less expensive and communicated to the company that I wanted to disconnect my phone. I had explained my situation to the teller and was still charged for two billing cycles following this.

I had selected the better programming on bell satellite. Over the last couple months I have lost many channels which I have had from the beginning of my subscription. I called bell and went through many different options of fixing it over the phone to no avail. They had even sent me a new smartcard, to no satisfaction. A supervisor had called me stating they had taken channels away from me because they dont stay the same always. I feel this was nothing but B.S from her. She said if I wanted them back I would have to pay for them. Imagine that paying for them from the beginning, then having them taken away and saying it will cost me to get them back.

I had been a Bell customer for 15 years, I am not anymore! My Bell Mobility bill has been creeping up for the last year. I called Bell to find out what was up & ask if there was a different plan I could switch to, basic bill was $60/month but my bill had been $75/month the last 3 months. I call & talked to the customer service rep, she tells me my plan is outdated blah blah blah and if I wanted to switch to a new plan it would be $80/month. What??? I was calling to lower my payments; it was my wife's cell, she averaged 20 minutes a month on calling but we wanted text & data. I said, "No thank you. I will switch providers." The next day another rep from Bell calls me, says they want a satisfied customer and after reviewing my concerns they can offer me a monthly plan for $80/month. What??? Not really a great review of my concerns if you are calling to offer me the same plan, for the same money(more), than what I declined the day before.

I have been paying for ALT TV for months and never used it. Today my antenna came down and I had no choice but try to watch the news using this service that I've been paying for. It doesn't work... So I call the support number at Bell Canada only to be told the wait time for support is about an hour (news is in 2 minutes - at 10pm.). I miss the news and get a call back from Bell Canada, then sit on hold another 5 min to get someone who asks me a bunch of questions before she can tell me how to use the service. Once I've answered all her questions, she has no clue how to help me (technical support). While being placed on hold after every question, I notice I've been getting charged late payment charges when I'm on their automatic payment plan... They take my payment on the day it is due and yet they are still charging me a late fee?????

If I could I would give them 0 star. Honestly standards service for an overpriced price and they make it very hard to get out the contract so you feel stuck. Had to pay 1000$ to get out. Still less expensive than staying with them.

They will always attract you with a good deal and here it begins. Usually the deal is a bundle, and every month they will increase the prices in the name of infrastructure cost on EACH SERVICE YOU HAVE, then you have to pay $200 more per year. Last year I changed Rogers to Bell, big mistake, every month I have to call in because the price is always different and to fight with customer service. Stay away from Bell. If you are still in contract period, you cannot cancel the service without being fined. After two years, you are not within the contract period and want to cancel, then they will try everything to stop you from walking away by giving you some discounts. They lower prices but they will increase again every month always finding excuses. I was stupid to leave Rogers. Do no trust them. (Cheaters).

Just received replacement receiver from Bell, “refurbished” I guess, because it was a little dirty outside. Decided to see if any bugs inside... Didn't see any but lots of dust and litter, hair? Around cooling fan. Will last until my warranty runs out if Bell is lucky. Can't reach anyone in Canada, and can't speak to executive office any longer. Funny how a phone company doesn't like to talk to customers except by “chat” and email.

I wish I had never changed from Rogers to Bell...any benefits given to a person changing to Bell will be ripped away and overcharged on their shady usage and billing system. As soon as my contract is up I am definitely changing carriers. Don't change to Bell. They are crooks....

I have been with Bell for over 10 years. I just experienced the WORST management customer service I have come across. Over these years, there have been the odd error in charges. In those times I recall every time the length to correct the bills. Fine, but it gets done. But this recent incident has left me extremely upset. I myself own a few companies and if a manager or employee talks to a client of mine in a smart ** way or ignored notes on my file for something to be corrected, they would no longer be with me.

I had Bell TV for over 3 years. Last November I got a call from a salesperson and was told I could have movie channel for free because I such a good customer. He said, "I'll give it to you for November and December and because you're such a good customer I will give it to you for January, February as well." When I received the January bill there was a $25.00 charge on it for the movie channel. I didn't want to waste energy on it so I paid the bill and cancelled the movie channel.

I've got my new S9+ phone in the mail, purchased from Bell. April 25 I called in for activation and today May 7 my phone still not working, accordingly my phone: "SIM card is not provisioned"... Every day when I call Bell an employee will let me know they need another 24 hours to fix the problem. It is very annoying that they have the same answer every day. The very same one that told me the first day I called Bell. Every day I have to explain all over again that it isn’t the first time I try activating my phone... Nobody ever reading my file????

I have to return damaged modem to Bell Canada. We were informed to return it to any Bell store. When went there, they would not accept it. They told us to return by mail. When I called Bell, one lady did not give me any answer and hang up my phone. When I called again, another lady asked me about account number and address. When I provided both, she said I should print out a label and send. She did not explain anything how to print label. Rogers case, I could just drop the modem at any store. Why Bell give such hard time and unnecessary trouble to customers like this. I would never recommend to be Bell’s customers.

Bad TV reception, signal goes off every time it rains or snows. Just renewed my new contract in March, only to have Bell raise it $23 after a month. They told me that they carried over "promotion" from the old contract and it just expired!!! I told them then to cancel my service but they charging me "early disconnection fee". $75!!!! They broke the contract yet they charging me! Stay away from them! Quality and support is something they know nothing about!

They will always attract you with a good deal and here it begins. Usually the deal is a bundle, and every year they will increase the prices in the name of Infrastructure Cost on EACH SERVICE YOU HAVE, then you have to pay $200 more per year. If you are still in contract period, you cannot cancel the service without being fined. After two years, you are not within the contract period and want to cancel, then they will try everything to stop you from walking away by giving you some discounts. The lowered prices are reasonable but they will expire so you have to negotiate with them every year!! Then you realize that this is kidnapping, not customer service. To cancel the services and switch to a better provider, you need to yell at them and keep assertive!

Terrible customer service. I cancelled my service in February, as of today, Bell is still sending me bills. I call in every month to get this rectified, I get transferred to the cancellation department that assure me it won't happen again and they credit my account. Next month, same thing happens. Apparently my account keeps on getting re-activated, and I have to go through this whole process again. This is crazy and so frustrating. I will never have a service with Bell again. Canadians are screwed with our limited selection of services.

I had a Bell technician at my neighbour's house today installing internet and since my internet has been spotty at best. I have had to watch streamed TV shows (Netflix and Prime video) in 10 second segments.... I could have nicely accepted the mistake made that caused the problem but I have since been on hold for 45 minutes and counting... I think this is an unrealistic wait time and it is super frustrating when I know I did not cause the issue.

I came back to Bell Canada for it's Fibe Optical Internet as the promise of constant high speed being advertised. It's fast BUT definitely nowhere near the 1 GB advertised. But the PROBLEM is.... Customer Service is ABSOLUTELY ATROCIOUS. First, I had to reschedule the installation appointment due for Tuesday. I called them the Friday before and the lady gave me 3 possible windows of AM, PM or EVENING next Monday. I took the PM for the following Monday.

I left a $25/mo. plan for the same features for $125 with Bell in order to switch to an iPhone. There is very little improvement in the service. The LTE regularly cuts out, and the VM is really bare bones. When I called technical assistance, they could not explain how to check date and time stamping which should be a really basic bare bones feature of voicemail. After an hour on the phone with four different "technicians" starting with level 1 then moving to level 2, I was finally told that Date and Time recording is not a feature of Bell VM!!! After giving up on their tech support team, I dug around their company website and found VM instructions for locating the date and time you received a call, deeply imbedded within their instructions. So deeply imbedded that their own tech team doesn't know how to use VM. So the $100/mo. difference is really going toward paying someone's salary who is not trained and can't answer your questions anyway.

Had the plan for 9 years (since I was 16) so my mom was an authorized user on account. No matter how many times we tried Bell always forgot or lost the paperwork that took her off the account. Never a problem if I needed to upgrade a plan but the minute I wanted to change or cancel the plan they could only speak with her. They gave us the most trouble when unlocking the phone. The only way they would unlock the phone is if she came into a Bell store. Just oh so convenient that they make it the most difficult when trying to leave their service.

From start to finish, Bell has been the biggest nightmare. When I switched to Bell, they messed up my entire account which caused several departments to have to get involved and introduced me to the Bell Nightmare of rude reps and inefficiency that makes you wonder if you're living in a first world country. Not only that, the services they provide are rotten. My telephone cuts out every 5 minutes, my Bell Fibe TV always needs to be rebooted and my internet is a disaster. I contacted Bell's Executive Office in Montreal several times because their customer service call centers have the RUDEST reps on planet Earth.

I have called last week Monday Apr 21, 2019 to cancel my Bell internet to find out it was never cancelled but an upgrade instead was being process. WOW...Bell Canada. I'm disappointed. Never bother to send me an confirmation email to the cancellation or did I receive mail notification to return the modem back and you want me to stay.

I have been using Bell internet services for 2 years. The original price I was paying for basic internet was $50. A few months ago the pricing began to rise without indication that it was going to be raised on my mail statements. I paid the $78 bills as read because I didn’t want to go through the hassle of changing companies. In January, I stopped receiving mail bills and they didn’t tell me. When my bill in February didn’t show up I assumed it was late mail by Canada Post. At the beginning of March I called to ask about my bill and they said it was online. I requested my paper bill. By the time I received it the price went up by $40 and they wanted me to pay the two months at the price of $110. Cancelling my account was a nightmare. Do not sign up with Bell. They are not transparent with their customers and their customer service is horrible.

I really find fraudulent hiding the bill breakdown. I am a new customer with Bell and the first bill was $190 and moving to 2nd was $233 with additional internet charges which was without any notification that I am using beyond the provided data and now the 3rd on is $204.74 and with additional charges without any notification.. I called the customer service today and the guy was really rude and unprofessional. I ask him if I can talk to the supervisor. He said he is busy and will call me back in 2 hours and I didn’t receive any call from him.. I really feel like they don’t have any interest for the customer and they are just getting money by putting extra charge. I will highly recommend not to go with Bell.. We have many other option like Telus and Roger. At least they do care for their customers. Dishonest and unprofessionalism is a bar too high for Bell.