Bell Canada Reviews

When she got to the store (St Paul Alberta Bell Store) she was told they have no idea why she was there and the discrepancy was through Bell head office and “Manpreet” had to fix the problem. She called “Manpreet” and could not speak to him. Drove all the way home and called Bell. Total of 6 hours on hold and told to “just go back to the store and tell them to call us”. Absolute customer service joke. She stayed with Telus. I’m also switching to Telus and if Bell thinks I’m paying out my contract they are CRAZY! DO NOT DEAL WITH BELL! You were warned.

Anyway she tried to do what they asked for a month or so and called back again and this time asked to get a new phone. Bell did some troubleshooting and this time determined it was the phone and she needed a new one. Problem is that the manufacturer warranty is now expired. Not wanting to argue with Bell my wife used her protection plan to get a new phone. This cost her $180.00. After starting to use the new phone she again was not receiving all her text msgs and the battery only lasts 1 hour and gets very hot.

At this time I contacted Bell and asked for a new phone from a different manufacturer and a credit for her having to pay $180.00 for using her protection plan for no reason. Bell refused. After some arguing with Bell they finally offered a $150.00 bill credit if she wanted to get a new phone and buy out her existing contract. So she would have to pay $290.00 to buy out the contract, plus pay $200 for a new phone in order to receive the $150.00 credit. This is the worst service I have ever received as a loyal customer (over 10 years). Will be cancelling her contract very soon and as soon as mine comes due I will be canceling it as well.

Over a period of 1 month, I received numerous calls from collections & spent several hours overall waiting to speak to a director & every time my call was accidentally disconnected. How is it possible that all my calls were disconnected so easily by Canada's premier phone company with the most advanced technology??? Furthermore, 2 weeks ago without any notice, they disconnected all my services. Therefore, I've been waiting for a letter, because, now, that's the only mode of communication left between us - all I've received is silence. Furthermore, to reconnect my services, I'm obliged to not only pay my bill in full, but I will, also be charged an additional $50, when this matter is squarely Bell's fault. How appalling... Can't believe that as consumers we have zero protection from the corrupt business practices of big business!!! I've rated bell at 1-star, because that was lowest rating I could give.

How many of old people wouldn't check their bill or do pre-authorized payment and wouldn't know about this late charge. Imagine 10 millions customer charged for $2.13, in total Bell made $21,300,000.00. Bell support let's talk but the money is supporting is fraud. Please everyone who has same issue as mine put a comment in this site and let everyone knows about it and do a class action about Bell Canada. I am looking for other internet provider to change it. I am sure many people has same issue. Please, please mention it here so everyone will know and find out how many thousands of Bell Canada has same issue. I have my bill as proof. Thank you.

I am finished with repeating simple statements of fact ad nauseam because there is no single person within the entire organization capable of recording basic details and retaining that information for even double-digit seconds, let alone overnight until I call yet again to repeat my story to some fresh troglodyte who starts from square one. Again. I’m in North America calling about a business line, stop asking me 6 times for my name and number. Collect my pertinent information ONCE and pass it along. How is it possible for a company unable to perform basic clerical tasks and fundamental customer service functions accumulate enough business to survive?

This was something that was never stated to us when signing up for the service. In which case, we would’ve paid the bills on time. After an hour of being transferred from department to department, Bell has refused to give us any sort of assistance with this bill. Bell does not support the customer or try to keep the customer within their company. They have done absolutely nothing even in terms of payment plans. And have now shut off our cable and internet services and refuse to turn them back on until the account is brought up to date. Bills have not been paid because we are waiting for our $500 in return. The worst customer service I have ever dealt with. Bell doesn’t even give their employees empowerment to keep their customers happy.

So a good six months or so after this promotion ended I happened to check my electronic bill and was shocked to see it was overdue by over $500!! I called customer service immediately and asked why the price was so high, and then realized it was because the promo had ended. Of course there was nothing they could do to lower the ridiculous balance on my bill. I had used these services for months without realizing how much money it was costing me, so now I was expected to pay it off. This was fine I guess, though I did not agree with it, I was willing to take responsibility for the fact that I owed them this money. So after speaking to the typically insincere customer service reps and being passed around from department to department I finally came to the conclusion to keep the internet and cable for roughly $150+ tax.

I expressed that I had zero need for a home phone and do not physically own one to even plug into the phone jack as our family solely uses cell phones through another provider. The rep kept trying to convince me to keep the damn home phone, and said it was only about $15 a month so I may as well keep it! I explained again I did not need it. So time passed and after about a month we decided that we felt the cable was unnecessary and expensive, as well didn't have a huge use for it, so I decided to call Bell again to discuss the cost of only keeping fiber op, as the internet is our priority and main source of entertainment. When I called them again to inquire I did yet again get passed around from person to person and repeated myself many times.

Don't get me wrong, there were a few people I spoke to whom were pleasant, however the majority of them clearly did not give a crap about what you as a person needed to get some resolution. They just want to end their call quickly, make an appearance that they helped you, and tell you something that you want to hear though it may not be accurate. Upon speaking to someone in the retention department I did discover that my home phone service was still in fact active and was not cancelled as I requested the month prior. So when all the stress was said and done, we reached a point where I decided to keep the most basic internet we could, which was a very low speed and unreliable connection. This ran us $95+tax!! The reps said this was the very best price they could offer us. So figuring I had no choice this is what I decided to do. Though it seems utterly ridiculous to charge such a high price so very basic internet.

Then my stress level for this company reached a new high when my internet was disconnected in January. I was given no notice whatsoever, though each time to call Bell they tend to end the call by asking to verify your phone number and email address and the best way to contact you! So my service was disconnected without notice even though the company had clear information as to why my bill was overdue, and they saw that I was paying off at least an extra $100 a month to get my balance down. When I called them they stated that my service would not be reconnected unless I was able to pay the full amount of my bill within less than a two week span. I explained I was unable to, and wanted to know if they would reconnect it if I agreed to pay $300 that day, which would have still left me owing them a couple hundred. They declined and said it was too late because the service was on temporary suspension.

I questioned if it was normal procedure to disconnect without giving the customer warning or notice, and I got ** answers. By this time I was so fed up I just told them to disconnect it completely that day and to provide with my final amount owing to them so I could pay it off as soon as possible. So that day I owed them $690. I paid $200 immediately, another $100 about a week later and told them I would pay off the rest as soon as possible. So a couple of weeks pass and I finally get something in the mail from Bell. A final bill for close to $600 saying that I had until February 6th to pay it off. Again, I called them to ask why it was still so high seeing as I just gave them $300 and my last quoted bill was only $690, it was though they lost $200 from my online banking payment.

They also apparently had a memo on my file saying that I agreed to pay the full amount by the 6th of February, which I had never agreed to, no was I told at any point that I had a date by which I needed to pay it. So again, this is a clear indication when you call them they do not actually make accurate notes on your file, they just do what is easy for them in the moment and have no regard for what happens to you when you end the conversation. I was given a lot of irritating ** answers by very grimy people in their billing department. When I asked why my bill was still so high they spoke to me like I was an idiot stating that they charged me an extra $60 for having the internet for a week outside of the billing cycle, and I was being charged interest, then another $50 for a disconnection fee.

It was all so frustrating and I know this sounds horrible but the two people I spoke to I had a very hard time understanding and they clearly were not in a mood to want to help, so I just decided to give up. It is all said and done and in a couple of weeks. I will hopefully never hear from them again, unless they decide to send my file to collections though they stated they would not provided my bill was paid in full in no longer than a month. I feel like I was so ripped off by Bell and they obviously don't put a lot of time or effort into the people they have working in their call centers, which I can relate to as I've worked in that environment in my younger years. It is disappointing and so aggravating that they seem like they can just get away with whatever they want. Because in the end, they are a huge company, and we are all just one person trying to get treated fairly, but we have little power.

I'll never give money to this company again just out of the sheer frustration I went through with them. I was amazed when I went into Rogers a few days after closing my service with Bell, to discover I literally and getting a way faster internet now for only $69 a month, tax included. Bell was fine on the beginning but every interaction I have had with them was a bad one, and left me frustrated, annoyed, and feeling cheated.

My frustration was that this was suppose to come from my mobility company. If they can't help us at least they could have guided us properly. But no... They just made me more frustrated. And after that almost every 2-3 months I have to call them for some unreasonable $5 or $3 charges which are not genuine and then they say sorry and credit it back. This is the reason why I have not set up the pre-authorize payment for my cell phone bill. Now last week I called them since our contracts are over and I was looking to upgrade and was looking for some good deals or promotion as I was getting good offers with other mobility companies. The Rep on my face said that there are no promotions for you and also you are not eligible for higher plan to upgrade BECAUSE YOU MISSED ONE PAYMENT IN MONTH OF NOVEMBER (because I was on vacation and was out of Canada).

I said, "WHAT???" She said, "Yes. That is how our system works here." I was like OKKKKKAY! I am actually done with you guys and I ported out one of my number from Bell and now they are giving me Hard Time in unlocking my device. All their Reps are full of rudeness and no genuine information. Every time you call and they will tell you something different. I am so frustrated with them and really want to take all my services with someone else. Please consider Bell as your last option when you are out for getting a cell phone on a contract especially.

I'm also really sick of the lectures on how Mobility and Aliant are separate companies etc. Just get serious about my complaint and get on it already. The customer deserves better and the only reason you are the magnificent tech giant you are is thanks to the 3rd world service from Rogers and their criminal cronies which dumps any potential clients in your direction. Bring in one service provider for the competition and you guys are down for the count but we have only this monopoly in Canada and as a result you are going to have pissed off customers when we wait hours every single call we make or receive to or from Bell. We pay based off first-rate pricing and expect first-rate service. Period.

In general, Bell doesn't seem to have their eye on the ball in that they are releasing products that have not been trial tested enough (this has been verified by countless employees and Best Buy employees who just laugh when you tell them you have the new hh3000 router). I do have to say that I did get through quickly to a Bell service rep each time on the dozens of calls and they were always trying their best and that is why I gave them one star! Any more problems and I am going to be dropping them asap, my time is too precious to continue with their inferior products.

Lost count of the calls, and hours, and months spent explaining the situation and BE ADVISED you will directed to call centres from all over. You will never get the same representative twice. You will have no idea of what is being recorded. After 26 months finally called it quits; changed to a different service provider for both phone and satellite TV. I kept getting bills, called each month explained I had requested their service to be terminated on the call date, was advised they had NO RECORD of such. I already had the equipment from another service provider installed and in use. I checked and sure enough could still receive Bell Canada signal.

I lost it which is not my normal nature. The service was terminated within hours. But I still received their bill, I called again, wrote a letter. Although not a huge amount. I advised them and have refused to pay, simply by principle. I also requested any further communications be on paper. This followed 2 months of phone calls 3 to 4 a day, which I refused to answer 140+ in total over 2 months. I now receive letters and calls from a collection agency. I spoke with my attorney who simply said, for $150 it is not worth the fight. Maybe so. That is why I am advising all who care to read this: MAKE SURE YOU HAVE A PAPER TRAIL IN ALL CORRESPONDENCE WITH BELL CANADA. They will want to contact you by phone thus giving them the ability to deny anything you say. You are only a number to them.

So I had to call BELL AGAIN. The calls went like this: technical support reps—can’t solve one thing—fibe or whatever technical team—can’t solve anything—”second level team” —calls got dropped. I literally repeated this for over 7 times and imagine the frustration. Each call took over 30 mins and some of the reps would be gone for 20+ mins after telling me I have to check. Only to came back with no solution whatsoever. After hours of calling, The appointment pushed back to Sunday, which means over 48 hours of down service. Unbelievable. As of now the problem is still not solved. Just dont get involved with Bell, ever.

I spent almost 3 hours on the phone for 3 days to try to find a solution but none was given to me. The bill for that payment also came on December 18 while the charges were for October. I let that go but then I find out that Bell has also charged my home phone for long distance charges which was $253.77. When I called Bell to ask what happened they told me that they have changed my plan and are now charging me for long distance calls without my consent. I don't think it's fair for Bell to charge me huge bills when I did not give my consent to change my previous ones. Due to all this I don't recommend anyone to get Bell as their customer service and their service in generally is not good at all.

After an hour we finally reached for the 2nd time someone who couldnt do anything to address our concern - putting our phone on vacation suspension which we were promised was possible when we signed up because we go away for several months of the year. Their idea of vacation suspension was to charge us the same monthly amount but stop services to the phone! We asked to speak to a supervisor from Canada and were promised a callback today. Of course no one called. Our contract ends in September and we will never ever utilize Bell again. How short sighted and small minded and unreliable. We want to warn others not to believe anything Bell says and if you want service stay away from them. What a disgusting company that takes advantage of people.

He left and returned a few minutes later, once again ringing my doorbell. He asked for my phone number, which I refused to give him. I took his business card and told him I would contact him should I be interested. He left. When I went to Bell.CA website to inform Bell of this and to request no more sales staff to visit my house, I found there is no way to do this. The Bell.ca website is ONLY useful for customers, of which I am not. There is no way to email Bell to complain about their staff. I am appalled by the poor customer service of Bell.

After asking to cancel my services, I was then offered an onslaught of offers that were not made available to me when simply complaining. After being offered an amazing deal, I left the agent in awe as I told them that principal alone would not allow me to continue one more day with their services and having gone through the same with Videotron, it was time to seek out accountable service from an independent.

Finally she accepted my protest and request to cancel my service. They sent me boxes in the mail to return my equipment along with a tracking number. After dropping off the parcel at the post, thinking this ordeal was now over, when paying for dinner later that week, my credit card was declined. Slightly embarrassed, I came to realize that I was billed over 800$ on my credit card without notice for "unreturned" goods. When I called to get explanation, they said it was because I never returned my products. After I provided the tracking number they provided me to the agent, they agreed that I did in fact return my devices. After a plea for a refund, they mentioned that a check would arrive by mail in a few weeks.

How we as Canadians allow for businesses like this to exist is beyond me. Every dollar we spend on them empowers them to continue these practices and their profits are shifted to lobbying government to further increase our spending while reducing our services. Upon finding out that they did not fully refund me, I called again to insist they send over the adjusted amount. The second check I never ended up cashing and instead keep on by my desk as a reminder of why I do what I do today. Shortly after this order, I gave up my job at the time and founded ** and our motto simply was to "save the day!" Today, years later, we have successfully maintained top review and ranks from websites like CanadianISP.ca and we have been listed as best Internet service provider by GoneVoIP.ca. Great things can come from bad places, keep your head up and follow your hearts!

The next day, I get a call from Bell saying the rep was misinformed and offered me something that did not exist. Frustrating Indeed, but oh well. I just asked if I could go on the original plan I called about and I'd bite the bullet for the cancellation fee. What happened next was absurd. They told me that offer no longer exists! It expired yesterday! The closest thing they could offer was no longer month to month and 30 dollars more per month. I could not believe what I heard. I was dumbstruck. I asked them to review the calls I made to have them see this was entirely their error. They agreed and said there was nothing they could do. Unbelievably bad customer service. I'll make sure everyone knows how terrible bell is. They don't care about their customers AT ALL.

Next problem is the confusion about what we can get to our building. For years we've been told max 10M bits per second. This week we've been told everything from 50/10 (download/upload); max 5. Each call is different! One of the phone reps even said Bell doesn't service our building since they couldn't find it in their system. And we've had three different service reps in within the last 7 days and each one points to a different problem. From; there is no problem; to there's a problem with the switch; to your modem needs to be replaced; to your hub needs to go. Our current download speed is 0.17 M. The upload speed couldn't be measured as the site times out before anything registers. This is so frustrating. Especially since Rogers isn't connected to the building either. Looking for solutions.

Let me be clear that I AM WRITING THIS AS OF Nov 21, 2017... 9 DAYS AWAY, AND THEY WILL NOT UNLOCK MY PHONE WITHOUT CHARGING ME! I have never encountered this level of corporate greed, such that they will not accommodate unlocking a device that has been paid for in-full, within 9 days of the new CRTC mandated unlocking rules. Utterly shocking!

After been informed with disappointment, I was then guaranteed to have my issue resolved, with no hassle, all apologies, only to be disappointed yet again. It is very unacceptable to make a customer think they're expecting a replacement phone in 3-5 business days, to have them wait weeks to a month, to then have nothing show up at all. This is the second time this has happened to me. What the point of having warranty if you cannot adhere to your policy given? And yet there is still nothing you can do? It's your trained agents that is proving us with inaccurate information that allows us to be bad tempered.

Do you not understand how infuriating it is for us customers who believe we have an issue resolved to be told no because your agents cannot even take the appropriate notes needed or better yet cannot provide us with accurate information. Or how infuriating it is to be transferred to several different agents who require you to repeat yourself over and over again. Even your supervisors couldn't do anything. Why was I not transferred to innovations or to the president of Bell after the inconvenience? I advise you to train your staff better to prevent these reoccurring issues.

I am so disappointed in how my situation was handled, not once, not twice, but a handful of times, and just to be told in the end that you cannot assist or help me when assured that you could in the first place. Now I'm being told I need to call the maker of the phone direct. I have requested a copy of my file, your agents stated that my Samsung 7 Edge phone was damaged with heavy wear. I have photos to prove otherwise.

Absolute horrible customer service. How you handled my situation was very unprofessional. It's terrible that even though I spend over $300+ monthly, mostly for business use and how many years I've been a customer of yours that you think this is acceptable. Using scare tactics to your customers because you think the customer won't pay their contracts out is ridiculous. I will be paying out my contract. I will also be informing others of this horrible matter. Instead of sending me a generic scripted message by an agent that cannot help me, I ask that these complaints be sent into the president of Bell Canada because clearly this is an issue within Bell's mobilities responsibilities.

I have no interest in staying a customer after all the inconvenience, and I also don't appreciate that I'm expected to be the one to call Bell to resolve an issue after several complaints were already made. Bell should have called me to provide me with some sort of incentive/credit. I WILL be taking my business elsewhere going forward. The public however needs to know how horrible your customer service is.

I finally got up to 17gb per month at what an extra 230 in cost to accommodate. I am broke. My bill last month was $633. I paid it off... Then... November. Now $437.45 plus whatever they bill from the 7th November forward additional, can't keep up. I am ** tired of the fact this company keeps raping people on every aspect and when you talk to the call center they are no help either because none of them speak fluent English. It's getting a bit pathetic and really I am tired of it... I am stuck because of the credit thing and well companies such as Bell feed on it to drain every cent you have. Beware fine people. This is an absolutely horrible company to go through. Please trust in this as they will milk the client dry.

Anyhow, I agreed and waited till Friday evening. But still, I did not receive it on Friday (Sept 1). Again I called them to check the status and as I expected they did nothing. Then I said that I wanted to terminate the service. The agent connected me to another agent. Now the new agent asked me the reason for my termination. I explained to her everything and she said she can connect me with their best technician. I refused but she still connected me to another line (she just wanted to run from me). After 15 minutes waited, our call was cut due to end of working hour. I was really really upset.

At last, the next day (Sept 2) I made mind not to explain to them what is the reason for termination. I called them and said I already subscribe to another provider. And as I expected the asked for the reason and I told them nothing. Then she canceled my service. I thought everything settled but they made another headache for me - they even charged me for September full bill. What? I could not use their service but have to pay them. This is no less than professional theft. I tried to stop the pre-authorized with Bell last month but this month they again pulled my money. I am very upset with this situation.

On May 8, 2016 I entered into a contract for internet with Bell Canada at a rate of $49.95 for unlimited upload/download at 25.0Mbps for a term of 24 months. I was just told that my internet was 350GB for $74.99. Um, I don't think so. When I was informed by Mary that I had agreed to that during my October 16, 2017 conversation... The one that just moments before there weren't any notes on? I insisted that the recorded phone conversation be reviewed, that I would be calling back at 9 am for the situation to be rectified and an apology to be made. The only things I discussed were the billing issues and cutting down my satellite services. I have a 2 year contract, therefore changes couldn't be made.

My satellite bill is still being charged at the higher price, even though most of my services have been taken away. The services that were taken away within minutes of my call. I repeatedly asked to speak with Mary's supervisor, to which I was informed that there was no one available that was her superior. I offered to wait, to which she said that it would be at least a 2 hour wait, and that their phones lines closed in 1/2 hour. Dear Bell Canada please stop scamming and ripping off your customers.

When you decide to leave Bell, be EXTREMELY VIGILANT. They will bombard you with intrusive calls and emails of all the great promotions that will sound great at first. I made the mistake of deciding to stay with them after hearing their promotions. Very soon after I signed up for their promotions, I start to see shady things one by one - a service would not be installed on day that I requested, I would get charged for residential service that I never signed up for, random so-called "credits" on my billing along with some charges that would usually amount to around ~$9, so that it's easy to ignore, or to give in.

It's a pattern I noticed in Bell - "services", "charges", "credits". If you call to ask about it, they would say that it's how their "system" works, that it calculates the duration, last date of use, and what's been leftover, etc. It's very complex. However, it's when you leave them for good they show you their true color. They'll say that you have to return their equipment, such as TV receiver and Internet modem. For me, Bell was wishy-washy in explaining how I can return the equipment. They told me that I'll be getting a mail with instructions on how to return the equipment. I never got that mail. So I called them to inquire about it, and they said it's no problem, the instructions are very simple, I don't have to wait for the mail. I can go to any post office to send the equipment to Bell, so I did.

Then, in this month's bill (October 2017), I got charged $700 for non-return equipment fee. It was after I got charged with $700 fee that they started to tell me the essential details - if you do not return in 30 days, you'll get charged with non-return fee; did you put the receiver and modem in separate boxes, because it's better if you put separate equipment in separate boxes; did you put a sticker (that was supposed to be provided in the mail) on the boxes, because it's more efficient to get processed in our warehouse system if you put stickers on boxes, etc.

They told me that after they conduct investigation to check whether they have received the equipment I sent, they will remove $700 fee from my bill through credits on my next account. By now, I have completely learned their patterns. "Credits" to promise the ripped-off customers that they might get reimbursed in 6 months - 1-2 month for "investigation", 1-2 month to transfer it in their "system", and 1-2 months to show up on billing account as "credits". I am usually forgiving to TV/Internet/mobile service companies, and I trust them to do their job. But from now on, I genuinely might believe that Bell has a set of intentional protocols and guidelines to deceive and dupe their customers.

So... I came to Canada for a trip and my tablet was so slow from not being used or updated. I erased the data to reboot it but it deleted the word processor which was the reason I bought the tablet. Funny enough "My Bell" and "Bell T.V." were still on the tablet. Apps I don't want or need. So I went to Orchard Park Bell where I had purchased the tablet. One man with lighter hair, a beard and glasses was very kind and helpful even though he was only one of two employees in a very busy store. He downloaded a word app for me which I found disappointing that Bell sold me an item as though it was a complete product when it was just an app!!! But good on the employee for helping me. Bad on Bell for selling me something as though it was a product when it was an app!! I left the store but the app wouldn't open so I went back.

This time a dark haired man helped me. I think he had a beard also. He was clearly annoyed that he had to download an app for me and when I asked about unlocking my tablet he said "I don't know, it shouldn't be locked." The other worker with the glasses helped and said "tablets can be unlocked for free in December." The annoyed worker then gave me my tablet and said "you can unlock it in December." I said "but I live in Australia." He said, "well I don't know you have to call Bell because I don't know." I said "I need to call Bell to get answers about Bell, but you work here." He said "ya but we don't unlock things here." I said "you don't know how to answer questions, you don't unlock devices. Oh you don't do anything here." He said "we do mobiles" yet they sell tablets and offer plans for tablets???

Shame on you Bell. I don't blame your staff for being unhelpful. You probably don't pay them very well as you're too cheap to even train them or give them tools for their job. They don't even have the resource of technical support or I am sure the employee would have used it. You're cheap and lousy to your staff and cheap with your customers. Congratulations on helping to give Canada a reputation as having the worst cellphone companies in the world. A reputation well deserved! I am sure when I call in December from Australia to get my device unlocked they will not help and give me another code that doesn't work. Cheap Bell. Shame on you.

Jump forward a few years, Bell comes back looking for my business with lots of promises about how they've made huge improvements in customer service and the same would not happen again. They offered a good deal so foolishly I switched back. My fault, I did not pay as close attention to the billing this time as previously (partly because they were sending the bills to an email account they created for me but did not tell me about). I did not realize they were charging me more than what the signed contract says for several months. And again, they make no effort to fix anything. The sales person that said I should contact her personally if there are any problems is nowhere to be found. I should have learned my lesson the first time.

Customer service always had a reason and upgrade to offer, at a price, and the loyalty department was just a way to keep you on the phone to frustration. So I found a new provider, set up with ease and called for cancellation. Once again the charm of service and fiber optic came to the table, and the, "We can offer this" pleads, but I said thanks but no thanks. That's when the charm went away and the ice came in. I was put on hold, the deal now personal with the phone agent, and when asked if I had any more questions, I inquired what to do with my existing hardware. We'll send you something... Click. Am I surprised, no, disappointed, yes (again). Maybe this time it's lesson learned.

He was bang on the money! Called Bell to resolve my account and have credits applied and could not access my account due to it being in my ex husband’s name, which wasn't an issue on Saturday, Sunday, Monday, or Thursday last week. Called Virgin Mobile to set up a new install and was confirmed and accepted until I was informed that one of the forms of I.D. I was using, my federally issued S.I.N. # HAD BEEN DECLARED STOLEN AND LISTED WITH ALL CREDIT COMPANIES.

I then asked to speak with both the Virgin Mobile agent, myself and the credit company agent to clarify and rectify the issue as I have never declared my S.I.N. card as either stolen and/or lost. Instead I was transferred to another agent who refused to identify himself, until I pushed, up until which point he stated that he wanted personal identification from me, including my passport number. His response to my asking who he was and which credit company he worked for was: "I work for Bell Canada AND Virgin Mobile... In the fraud department". I said, I didn't understand what was going on, but to all appearances it sounded like Bell was actually declaring along with credit scores to private credit companies that my I.D. had been marked as stolen.

I want you to imagine this scenario: if at any point I had applied for another job, had been stopped by the police in a routine traffic stop, or had applied for anything where two forms of I.D. would have been required and where one of those forms of I.D., would naturally be my federally issued S.I.N. number. Interesting scenario right? The response of the agent in the fraud department at Bell was this: "Do you want to have the new services with Virgin Mobile or not?" So now a thinly veiled blackmail tone added to a federal crime of falsely stating someone was using stolen I.D. The reason for all this? Bell mistakenly forgot to credit an account from years ago, that was paid in full, in my name, and that remaining balance had now reached over $900.00.

They also, apparently, took it upon themselves to declare my S.I.N. number as stolen to every credit agency and department, which is a helluva lot of power for a privatized company to hold ain't it? So I called the Federal Government of Canada's 1800 number that deals with Social Insurance Cards to clarify that my card has not and has never been stolen.

Interestingly, they didn't seem too surprised, seems like this is a regular deal with Bell Canada, which is surprising when you think what an impact falsified documents, I.D. cards and passports are these days. But no one seemed too disturbed by it at the Federal Government. Money launderers, fraudsters, and criminals, come to Canada man, it's like 1920's Chicago up here, the markets wide open! It's the Wimbledon of openly falsified documents up here, no one's too bothered, bring any members of any local terrorist organization you know of and you can get a free passport and federal I.D. No really, it's cool man, Bell has a list of I.D. that they have deemed as stolen because you’re on their hit list as “owing them”. Oh here's the kicker, you’re going to love this!

I even went so far as to explain to Bell that I won't dispute any outstanding balances, as long as they credit my current account which is still in my husband's name, which I've paid for from day 1 and which I updated to my name. I offered them banking info., remote access to my computers, detailed call log info, tech visits, etc and had everything on the current account updated including my name, but Bell won't do it. I explained that to resolve the issue, they have to credit monies paid to them every month for the last 18 months which I calculated by the actual cost of the service I received, but paid for a higher level of speed and unlimited which I never received and they could apply that credit to my supposedly “outstanding balance” on an old account from years ago.

So I would never receive any monies or credit they owe me, just credits that would be applied to an old account, so I could cancel everything and resolve this stolen I.D. issue and move to Virgin Mobile with whom they would confirm, no monies are owing, no personal I.D. is being fraudulently used or has been stolen, and we can all move on with our lives and I never have to deal with the Bellends at Bell again! Not interested, so this afternoon I registered a complaint with the CCTS/Commission for Complaints for Telecom-Television Services, the Better Business Bureau and now here with Consumer Affairs.

The one bright side in all this? That at least ** Bell Canada didn't declare my Medicare as having been stolen, so that tomorrow I'll be able to go to the doc's or at least the pharmacy to get that American sized bottle of ** or whatever the ** you use for the ulcer that this has brought on and worst case scenario get medical treatment at the hospital for the cardiac arrest that this will surely bring on. Suppose I should really send a Thank You card to Bell Canada! Dear Sirs, Thank you for not declaring my bloody Medicare Card as having been stolen so I can have the ailments your company is solely responsible for bringing on, treated accordingly.

Couldn't fix, they say something cracked inside... As a retired audio/visual technician at home I took the back off... They did nothing... The whole phone is... Glued together... They could not have done anything... Liars... Liars... Liars... Con artists... Out and out thieves... When I returned the beat up Samsung... They charged me full price for the Samsung 'cause it supposedly had a crack... She did not find that crack in front of me... She found it in the backroom... Orchard Park Bell store... Stay away if you know what getting screwed over is like... Very painful and costly, done by Bell.

During the month of September when thousands of students are moving and when you are offering student promotions WHY are you still so disorganized and understaffed when this is something that is well anticipated every year? BELL TECHNICIANS represent your brand and if they can't be reliable then you are seen as unreliable. Look at how low your rating is on this site, there is no reason why your resources can't be better utilized to ensure that your employees are held to a high standard of customer service and that your technical team is at its most efficient and RELIABLE. You guys need to seriously get it together.

And the best part - we borrowed a work cell phone and they keep telling us that the technician will call the house to confirm the appointment. Maybe someone should explain THE HOUSE PHONE ISN'T WORKING! Maybe I have been wrong all along - I should get a job as a bell tech and mark tickets off as done while I sit in Tim Horton's getting paid laughing my head off. Even better, be a customer service rep and tell people their phone is faulty, and when they hang up giggle maniacally.

Bell needs to improve on their inter-department communications -- one manager keeps not passing the information to the next technician(s) visiting or ensuring that their customer has an update on the status. My roommate and I spent about 10 hours over the course of over half a month, placing calls to customer service and customer-service-recommended technical support to actively seek the status of when they will come back and actually install it, and being present for 4 visits: one technician, then one manager, then another technician who had no briefing from the manager and left promising to come back with a bucket truck and did not for more than a week, and then finally the two amazingly committed technicians who made it work with just brains, ladders, and skills.

They promised me that they wouldn't leave until the internet was running, even placing calls to activate the service for me and making sure I understood everything about the connection and the modem. I am so grateful for their dedication and I hope that others recognize that Bell is not made up of only rude customer service employees and negligent managers -- there are also extremely talented and dedicated technicians working there who deserve a 5-star rating.

I had already been through this all in June when the account was closed. Yet again, have told me the account is closed, that they will credit the $150.00 back and send the balance of the credit to us. They will not automatically issue a credit that is owed to the estate. I am told the $150.00 credit is manually entered and that I must call back to ensure the balance owed to us is paid. When I called in May to cancel they kept asking if someone else would take on the account. I found that very unprofessional. No one who is dealing with a death wants to be pressured, in any way, to reassign an account. This company is, hands down, worse than Rogers. And that is saying something. Staff are not empowered to make decisions, they obstruct, ignore requests and obfuscate.

At the end, we decided to cancel Bell service upon the promo contract was expired, then they offered another promo contract. After 1 month, we found the better deal with other company, so we tried to cancel the contract at the end of month. Then, they told me that they have to charge me 3 DAYS SERVICE CHARGES due to their billing cycle. They kept ignoring my request and still try to charge me. At the end, we sent the escalation e-mail to complain and dispute this RIDICULOUS charge for 3 days. Case manager called us and credit the service charges to make my account with Bell clean.

The nightmare was still continued afterwards, they sent us the invoice for phone usage, which we never asked, never activated, never used 2 months after. Same thing again, we sent the e-mail to Bell and Case manager called us that they credited the charge, which was billed by mistake due to their billing cycle. Their billing cycle??? They don't cancel full service when the customer advised?? They don't check the system before they sent off the invoice??

To use Bell, it's just that to deal with their bad service, wasting the time to fix THEIR PROBLEMS, and so many stresses, which you normally don't have to deal with other internet company. The rate on this website is very helpful before you sign up with Bell. You have to be really ready to fight and deal with such a bad company like Bell. Believe me, their customer service has never changed from 10 years ago from my experience.

Long story short I called 3 times. Spent 2 hours on these calls upset about the same problem coz I kept getting warning that my service will be disrupted if I don't pay the Hub. The same thing these CSR & supervisor tells me that, "We noted your account & you will not get those warnings anymore." But sure enough as my gut tells me I get warnings again, meaning the CSRs & the "Supervisor" which we all know they actually just regular employees, can't do anything at all to resolve the issue. Bell is ruining my credit because of their mistake. Apparently there was a system glitch that put that charge on my account when it should not. I wonder if I call the TV Station that they will move faster & fix this problem or maybe if I file a lawsuit for a pity $199.00 Hub. Because honestly it is an insult for someone to tell me I am past due when I am not. It has been 3 weeks & still no one in that company has the brains to fix the damn problem.

So here is my call. Tomorrow I am cancelling my service & will shove the damn Hub up to theirs just so I can sleep again at night. I am a single mom & broke & they are trying to tear my life apart & for what?! For $200. You have got to be kidding me. That amount is my grocery money for 2 weeks just so I can feed my kid & me. These people have no remorse. I heard Fido has a great & easy to install internet service. I am moving there. Big companies like this try to screw poor people all the time. No one knows what is going on & no one is doing anything about it. It's a shame that I have to write a bad review about them. I am sick & tired of BS but they left me no choice.

I have had Bell to my home over the years and my service has never improved after the upgrade. Bell will say that's all my contract will allow (5/1) but home owners are realizing - until they add the necessary hardware/software to the Distribution Box nearby, our slow speeds will never change. I was told Management reviews these customer calls - AND they better. A classic case of the "Right hand NOT knowing what the left hand is doing". BTW - Bell has been offering this package for months.

You keep taking channels away and charge more for TV. No wonder people are getting out of TV and going to streaming boxes of the Internet. Your loss for being greedy and ignorant against the English language. Give the French their own section on the guide. Keep them out of the other sections and let French speaking pay for French TV. Less subscribers that pay too much. Or more subscribers back to watching good old English speaking TV. Your loss for being blind to Canada. Unsatisfied with your Bell system.

I have issued the change on Bell.ca multiple times but it won't go through. I have spoken to a Service Rep who swears she made the change but it still doesn't go through. I have 5 confirmation numbers of these transaction but none of them have gone through. This morning I called in again, talked to a Rep but she wouldn't do anything. I just want the new package of $67.95 for unlimited download. What is so difficult about this??? Bell just won't do anything right.

This service is ridiculous. When I called the service line back and took time out of my day to go to a Bell store they told me there is nothing that can be done to cancel this order and the Phone is going to be delivered to this address. They told me that I'm responsible for this phone. Until it gets back to them if it's an incorrect address. The thing is I was going to come in in a few weeks and upgrade and change phones. Now you are losing a long time customer and the potential for a second line. Like you even care.

One of the amateur errors made was to bill me three weeks before I had even used their services, eg. my services were to be forwarded for billing on August 14th and paid on the 26th; but they charged my visa on July 26th – three weeks before I completed the month to be invoiced. Several calls were made to resolve the issue with confirmation numbers given but never honoured. The issue was never resolved. Dates were changed, amounts were changed and it is evident that they will be perpetuating an erroneous payment due date on a regular basis. I am told that Bell sublets their services to some 30 companies, and that in all likelihood we are often speaking with people who aren’t even employed with Bell. You can guess my next move.

The bills kept going up and up, and so finally over two years after the arrangement (and $100 a month more in charges) - I cancelled (again) and went with another provider. I then received a cancellation bill in the mail for over $1100. I called the loyalty department and was on the phone for over an hour when they told me there was nothing they could do about the fees, at which point I produced an email stating a Price Guarantee for 36 months (highlighted in yellow). The agent then told me they would have to escalate the issue and someone would call me back within 48 hours. Six days later - having heard nothing, I called again. I was given the same speech by another representative about there being nothing they could do. I referenced the email I had from the original offer, and sent it to them. The agent told me the account was not set up in accordance with the Offer, so the price guarantee was never valid.

I then asked to speak to a manager. The manager had the same rote responses. I forwarded the email chain to her, including an email I had sent to the original representative asking why the price freeze did not seem to be in place. I was then told again, that the offer has not been something they offer anymore so they won't honour it. I said, "Does this mean that anybody could make any promise they want on your behalf, and your company has no obligation to honour it?" and I was told very clearly, "Yes." I am currently on hold, for the sixth or so time, at a time count of 2 hours and 3 minutes and STILL counting, to try to speak to anyone who knows the word accountability.

I have been told: The person who made the offer no longer works here, so we don't have the information anymore. I am convinced they are putting me on hold repeatedly so I will just give up. This being the reason I had not had time to call repeatedly about this previously. (I did mention it is business services and as such, I had work to do right?) Instead, I am using my currently wasted time to inform the consumer that if you decide to cancel your services - trust your reasoning the first time and do not let them promise you the moon in exchange for your business. Because as it turns out, they actually could, with no recourse at all and charge you for being fool enough to believe them.

The administrator of the Bell plan at my husband’s company could not get anywhere sorting out these charges with Bell. They then billed me another $56 on my credit card, and again I could not find out what these charges were for. They have now been calling me saying I owe another $56!!! I was very angry and asked them to send me an email detailing what all these charges were before I would speak to them. They said they couldn't do that and have continued to call me. I have never experienced such ridiculous and unprofessional billing practices which border on fraud. I have blocked their number and will be contacting my credit card company to see if I can recover some of these unauthorized charges.

I only found this out after my second phone call to Bell when another representative told me this. They then told me they'll reverse the suspension but that I would have to call back in 24 hours to cancel my services, which leads to my third phone call. The third phone call, it gets canceled, and we're told they'll send shipping labels for the receivers and modem and we'll see a prorated refund on our bill since we didn't fully use the service. The fourth phone call came when we did received a prorated bill, but it was billed TWO MONTHS after we had requested a cancellation. Meaning, I had to pay for about a month's worth of services that I never used and should have been canceled.

The man on the phone this time, told me to call back the next billing cycle if I don't see any adjustments. Joke's on me because I made that fifth phone call after I didn't see a new bill at the next billing cycle and no adjustments were made and they told me I have to wait ANOTHER MONTH to CALL BACK AGAIN and that's when I should see the adjustments. This entire ordeal has been extremely frustrating and stressful, especially because this all could have been avoided if the first representative had done her job correctly. Now it just seems like Bell is giving me the runaround and just doesn't want to return my money. I'm really hoping my SIXTH phone call doesn't resulted in an escalation or a seventh phone call.

I had my internet service installed and I tried to access the TMN on my laptop and it was saying that I dont have access. I called them back again to inquire about this and all I hear from everyone is that I do not have any access to this programming. I waited patiently while the customer service representative spoke to many people about this and the other department people didn't even bother to speak to me directly. He was repeatedly saying that I do not have this service. I didn't want to embarrass myself anymore by staying in line with them anymore.

What did I do to embarrass myself by calling them. Simple. I just had to add a new service with BELL by trusting the words of a Bell technician. Please have an email sent to you with all the details of the order before you disconnect a call with the technician who offered you the service. There is no guarantee that you will have the service offered if there is no such detail in the email. BELL technicians are RUDE and UNRELIABLE. Be careful with what they offer and what they promise. Hope this helps.

Received a copy of one of the two documents we say and stated we would be pursuing this matter further. Later my wife along with a friend who is an ex Bell manager spent over an hour with five (5) different Bell employees before they received an explanation and $121.28 reduction in the amount owed. They spoke with: 1. Van ** who transferred her inquiry to a supervisor who was going to call the store. Did not receive a call back. 2. Next spoke with Erin **. Explained concerns and was put through to Fraud section. 3. Spoke with Francine ** - was put on hold then disconnected. 4. Called again and spoke with Erick ** and explained (again) the problem. Was asked who assisted - notes say Blind. Explained to wife that no-one was blind now and was put on hold again. Finally spoke with Jelena ** who listened, checked the files and reduced the amount owing by $121.28.

Without the assistance of our friend we know that we would have received no satisfaction. Our friend stated that she had left her position with Bell due to the level of service and misleading information the customers receive. To date we have not received any call back regarding the forgery of my wife's initials on the paperwork. A very disappointing experience, but apparently this is industry standard as no one Telco appear to have a good reputation when it comes to ethical treatment of customers - it's all about $$$$.

To make the story short, I got the e-mail from Bell and stating that my changes on my theme package will be activated within 48 hours. I was upset and called them right away, so mad and very frustrated. They cannot do anything about it and so I just hang up and for sure, I will change my service to ROGERS!!! Bell is so expensive anyway and ripping off LOTS of customers...

In February 27th 2017, I went into Bell Conestoga to request a repair under warranty for a cracked screen of my phone. Bell staff told that I had to pay for the 3 months of lapsed warranty payment to be eligible for repair or replacement of my phone under the warranty plan. On March 7th, I went back to collect my phone and was charged $45.19 for the lapsed months of warranty payment. Further, I was charged $282.50 as a deductible (including taxes) and was told that I was getting a brand new iPhone 6 from Apple. Further, I was told that since the phone was brand new, I had a one year mechanical warranty from Apple and as such I did not have to renew my warranty plan with Bell until March 2018.

In June 2017 the phone's screen stopped working. I went back to Bell Conestoga. The Bell staff sent me to Apple to claim my mechanical warranty. To my surprise, the Apple employee informed me that my iPhone was not brand new at all, that I had no warranty, and that my screen had been replaced with a screen not from Apple. Apple further told me that they would have replaced the screen for $169.

I went back to Bell and informed the staff what Apple had told me. At that point, Bell staff changed their story completely and told me the following: that Bell never replaces phones under the warranty plan, that the phone I had was my old phone from August 2015, that they had just replaced my screen from a third party company, that the $282.50 was a deductible for the repair and not the replacement, and that I was not charged $45.19 for the lapsed warranty payments. The complete episode was one of Bell staff being insincere and dishonest to me for reasons known only to them.

I have the following questions for Bell: How can a deductible for a defect that costs only $169 to repair at Apple, using original parts, be $282.50 ($248 without tax) at Bell. How can the deductible be 147% of the repair cost? Is this not fraud? Why Bell staff misled me that I had received a brand new phone when in fact it was just a repaired phone. Why did Bell replace the screen with a non-genuine part while charging me the big sum? By doing so, Bell made my phone worthless and not accepted by Apple for further repairs.What was the $45.19 charge for? Bell staff denied that it was for the lapsed warranty payments but also could not tell me what the charge was for.

The manager at Bell Conestoga was rude, totally unprofessional, and was in total denial of what had happened despite all the facts. I called Bell Support and spoke to three different people there. They told me that they could not do anything about my issue and that I had to resolve the matter with Bell store at Conestoga. Does Bell Canada believe that they can make money by cheating customers?

We tracked it to make sure they got it and it was picked up by someone named Bob at Bell Canada. Then the next thing we know, BELL charged us over $163.00+ for non-existent service. Then a few days ago, they charged another $183.00+ again for non-existent service. We finally called our credit company to have those charges reversed and we were told by the bank that they can not do that for credit cards??? We were advised to contact CCTS to lay a complaint against BELL and we did so. Just a few minutes ago, some idiot from BELL called and said that BELL had not charged us anything at all. I told him that I knew for a fact that they had because it was on my wife's credit card already. He tried to tell me that it must have been for some other service which is impossible since we did not deal with BELL before this incident!

After listening to this wanna be supervisor (another name for someone working in the call centre who has no clue as to how to do his job), I told him that I was not going to go over something that had already been explained a million times to other call centre workers who had no idea what they were doing. He kept babbling on and I hung up on him. If there was a negative rating available to rate BELL, I would give them a whopping minus 10 million! That company is a rip off from day one and they continually try to rip off their customers! They have tried to trick me into going back with them by offering me "so-called deals" that only that particular person is allowed to offer which sounded ridiculous at the time and it still does. They would have to give me 10 years of absolutely free service with the fastest internet speed they have before I would even consider going back to BELL.

So I called to find out why this was happening and was told that I will be continually charge over $200 dollars a month until I cleared up my balance at which they will allow me to cancel my services. I asked the agent how can I pay off the balance if Bell Canada keeps adding 200 to my balance every month. She said if I did not pay it they will send me to the credit bureau for their money. I want to find out if Bell Canada are allowed to charge customers for services not rendered just because they have outstanding balance on their accounts.

A few days later I received the phone and activated it. I called Bell to confirm with my plan again and was told I have a new plan with 4G data, and cost is $100. I was very upset and asked to go back to my old plan and I will return the phone. The answer was no, once the old plan was deactivated it is gone, and there is no way to get it back. This is purely **. I complained to a supervisor and was got the same answer. I also asked them to listen to the conversation about tricking me into this contract which changed my plan. I couldn't believe this is how I was cheated to end my plan I have been with for 5 years. I ended my contract and switched to another service provider and I swear I will never use Bell again!!!

I hate it when a large corporation has their own set of penalties for mistakes but never do anything for their own mistakes. This is clearly something I didn't order. (We've had a few years of history demonstrating we never order extra channels.) They said at first (on a call with an operator named Darcey) they could reverse the charges, but on a later call said they couldn't. We were told at one time (last night) that the charges were removed and a confirmation email was sent; the email was sent but the charges were not removed. What a runaround! If there was a negative star rating I would be hammering that rating until my mouse wore through the desk. Not sure if that gets across the idea of frustration and dissatisfaction I have with Bell.

I mentioned to her to email me this offer. She agreed. I called back since it made more sense to stay and avoid service interruption. I called back Bell and they refused to acknowledge the offer. I told them to check the call I made and they refused. I do not expect this kind of deceitfulness from a major company like Bell Canada. I would shop around.

Finally I booked their tech guy to evaluate. Did not show up on Thursday June 14th 2017. I called back and they reschedule for the next day, 1-5 pm. Tech called at 3:50 advised he can't make it!!! This occurred in March as well. I went online to speak to a VP of Operations of someone that is an area supervisor or mgr. Hard to find. I finally got bounced back to CS and I asked for a mgr again. Going for compensation... $$$. They offered me $50 off my monthly bill. Courtesy? Respect? CS? Load of BS from all directions. Poor excuse for a company. Will the CRTC or BBB have an avenue for this troubled company?

It ends up that they had never sent the return kit, but they definitely remembered that it wasn't returned and to charge $300 for it. As well, they have been charging me for the usage of this extra receiver monthly since it was canceled on April 18th --> I disputed these charges to be reversed as well. They charged me an extra month of the home phone service that I had cancelled back in April as well. The taxes charged on this amount was $75 and, voila, and extra $375 of wrong charges that Bell expected me to pay. This is not the first time it happened, and I am sure that you have heard of individuals in the same situation, as Bell is known for their inaccuracy to uphold their accounting and billing information.

I called them later on and they gave me the excuse of bad weather and that they would fix it as soon as it was clear. In May 2017 when I called them, they said the job would be done by the end of the month and on a later call (May 24) they said that they would not fix the damaged interlock part. Then on June 1st, I talked to their supervisor and she said that she would get the job done, but when I called on June 9th, one of Bell reps, named Aruna, told me once again that my interlock was not going to be repaired. I called the Ontario Consumer Services and talked to Mr. **, badge no. ** and it is at his advice that I am writing this letter to file my complaint.

Keep in mind that this promotion ends by the end of the year so they are clearly milking more time in order not to upgrade us. After a 20 mins wait on the phone so the rep can speak to two managers, it somehow switched to a different rep, without no warning and incomprehensible English. After asking a million times if it has been initiated, he finally responded yes, but of course, the conversation does not end there as a Bell call is not a Bell call without a few upselling techniques. A week has gone by, I call Bell again. The internet is still not 300 Mbps as promised.

The rep I got was very sarcastic in tone and kept talking over me. A few times, I would talk and there would be long silences on his end. I would say, "Hello?" and receive no response. The second time, I'd ask, "Are you there?" He would reply clearly very annoyed. He told me that the order has been made, I asked him, "How long does it take to process." He told me I'll know when it's done. I let out a laugh of disbelief and he continued to tell me that some people have already gotten it. This information does not help me very much. I did the speed test without connecting it to the modem and he told me I had no proof. And continued to ask me if the speed was coming from the air. Very rude. Either way, if I get this upgraded speed or not, I will be switching providers.

The only "solution" they offered was that I should spend $500 on a booster. WHY SHOULD I SHELL OUT $500 THAT I CANNOT AFFORD TO SOLVE BELL'S PROBLEM?! This is false advertising. Their coverage map and all their advertising state that I should have great coverage - especially living only 30 minutes from the capital of Nova Scotia, and in a well-populated area that is definitely shown on the coverage map as "full strength". To say that I am disgusted with Bell Canada would be a massive understatement. If I could give them MINUS FIVE stars, I would.

The customer service girl was very nice on the phone, checked my file and told me it marked I'll be away between the mentioned dates and promised the money will be credit back to my account. I was checking the balance daily but nothing was deposited. Finally next month on billing date I got a credit, but not all of the mess they did. It was only for 1 month. I had to wait 3 month for them to credit all the amount they took off in 1 payment. In 2 month I go for my next vacation and wonder if this time they will play on me same dirty trick.

I cancelled the TV and internet leaving only my mobile phone with them - I should have received this 200.00 deposit back but here is the problem (I can not make them understand this as most seem unable to comprehend the simplest of sentences). The Bell Mobility side can not see the TV internet side and the TV internet side can not see the Bell mobility side. So NO ONE seems able to resolve it since the ability to resolve it would necessitate seeing both sides. They pass me around and around and around in an endless loop making me repeat everything over and over again till I want to scream. I finally got through to someone who said they could see that the deposit was not credited properly and assured me they would call with a resolution within 48 hrs. LIAR.

I called back but they refused to let me speak to the last person I spoke to or the department I last spoke to and sent me around and around again until they finally hung up (easier than having to actually resolve a problem). HORRIBLE customer service - the worst I have EVER experienced. I wish I could give them less than one star as they do not even deserve one. I submitted my account number but I had an account PRIOR to this account that was closed or transferred to this one when I added services to my mobile. THAT is the account where the 200.00 was never credited over to me OR transferred to the new account. THIEVES - that is what they are. How many OTHER people have they done this to?

Service sucks, pricing sucks, attitude sucks, billing sucks and well the list again goes on and on. I won't bore you all with the gory details but HEY! Thank GOD there's other companies to go to for WAY better service and moral considerations. All I can say is this, Bell Canada should always be your last choice and only if you're so desperate that you have exhausted all other viable possibilities for telecommunication needs. And to all those poor souls who remain with Bell, May GOD help you... You're gonna need it...

The funny thing is, the representative on the phone on May 19th told me that FIBE IS NOT AVAILABLE in my area, nor has it ever been. Yet that is precisely what I was sold and what I was billed for, and am still being billed for, since July of last year. A couple of weeks ago I made a payment arrangement and on May 17th went online to pay my bill as agreed, but whaddya know, my Internet crashed (again) and stayed offline for the better part of two days. I attempted to phone Bell but my line was so fuzzy that I gave up. On the 19th the Internet appeared to be working so I grabbed my bank card and again attempted to make payment, but they had suspended my service temporarily.

Fuming at this point, I phoned in and asked to speak to customer service. They put me through to billing, of course. I again demanded to speak to customer service and was told, basically, that I would not be speaking to anyone until the balance was paid. So, feeling like my wallet was being hijacked in exchange for some very low-level service, I paid the bill but demanded something in exchange for the well-documented problems that I have experienced with Bell for over six months now. I guess they want my money pronto but have no interest in fixing my services in a timely manner, or at all... And since I lost my job over THEIR inaction and negligence, you'd think that they would be willing to work with me a little..

But no. Customer service does not matter anymore, nor does quality of product. I have been paying for Fibe, even though the rep stated Fibe is not available in my area. Hmm. I wonder how they would like it, if I paid my bill in Monopoly money, and insulted their intelligence by insisting that it was the same thing and that they should basically just shut up, take it, and go away. I'm almost certain that they would call it fraud, and contact the police.

The first rep was quite apologetic and could tell my line was bad just from that conversation. He could not hear me well and had to ask me to repeat myself several times. He could see that this had been going on for quite some time by going over my account and agreed that I should be compensated for the substandard level of service that I have been receiving, and assured me that "This is not how Bell operates or treats their customers, and I am sorry you've been through all this".

He then put me through to a rather rude gentleman who treated me like a criminal. While they did agree to compensate me for one month of Internet service, he had the audacity to tell me that I should cancel my service, if Bell wasn't good enough, and treated me like I was trying to get out of paying the bill (that I had just paid in full during that same call) by asking for discounts and "complaining on a monthly basis". Sorry... But if the service sucks, I am going to complain. It is not my fault that Bell agreed to provide a level of service that they clearly are unable to provide. Especially when everyone is more interested in playing "pass the buck" rather than "resolve the issue" and it is MY wallet paying the price. Sorry for the long rant but they get away with more and more, and will continue to as long as people just take it from them. Paying customers deserve better! CHEERS.

After him calling me, and Bell calling me telling me that they were keen on having the procedure done that very day, I kindly told them they would have to do it another day. They agreed. To make matters worse that day, the Bell serviceman decided to block both driveways right before I had to leave for work. So the other scheduled day comes, and figures, according to the Bell serviceman who was supposed to come says he had no such appointment. This whole affair was extremely messy and unprofessional. If you're going to send a serviceman to do work, let us know in advance when he's going to come. And then follow up on it. Was expecting better service out of Bell Canada but it seems like I'm not alone.

They only offer incentives on "full" billing periods so your "pro-rated" first bill will be at the full price of anything they offer you + a full month at the discounted price. This means that if you pay $300 for a month with the first 3 months at 50% off and you sign up on the 2nd, you will likely be on the hook for $280 for the "pro-rated" amount + $150 for the "full billing period" plus any other fees.

My modem was mailed to an address without a mailbox and Bell charged me for internet during days that the modem (which I was told was being installed by the technician) was in the mail. The technician gave me his shovel and told me I had to dig a trench and bury my own service line. Your Terms of Service state you have 30 days to pay the bill but they only give you 20 when the bill arrives so you pay early (and they get interest on your money) and it avoids them charging you the 42.585% annual interest rate they charge for late payment (Schedule A - Terms of Service). How this company has any customers is truly beyond me.

Be warned about this before you cancel your services mid-month because it may be cheaper to actually keep their crappy service til the end of the billing cycle to ensure you get the promos they promised you. Oh, and by the way, they put all three of your services with them on separate billing cycles just so they can screw you even more and not cancel all your services at once so they can then remove the promos on your other services for partial months.

Hello Bell and all other people wanting to take Bell, the call they receive and the notes they put on account are totally different. The call lasted for half hour and all they can see on my account as the notes is BILLING ENQUIRY. I was told that, "You are in a contract with Bell for 2 years. If you want to decrease your plan come after 1 year." I was okay with that. I called when 7 months left on my contact and they said, "We can reduce your plan to a 35$ per month plan starting next month." I waited for it and guess what I see? My bill is the same 60$ per month. I told the agent to check call recordings. Some said, "We can't do that." Some said, "We can do it but it takes time one week." Is Bell a joke or their customers are joke for them? Is this a customer service? Guys it is a request to everyone that if you read this please never ever go.

For Bell, coz once you are in a contract you are gone. It's a very famous saying in Hindi... "Phle tum Bell lo fir Bell thumari lega" English meaning, kind of "first you take Bell and then Bell will take yours." Still waiting for my issue to be resolved and will put this post everywhere so that no one goes in contact with company like Bell. My friends who took Rogers and Fido are way too happy. Now just will wait to see what happens and will. Keep the post updated.

However, the next bill came more than my previous one (no save at all)! I called Bell customer service right away and I was told that S provided me wrong information so with S's suggestion I got more expenses and less channels. The worse thing was that the agent in Bell customer service was not able to change it back to my previous programming, but she said she had set up a complaint to their Case Manager and the Case Manager would contact me within 24 hours. The nightmare came from over there.

As no one contacted me at all in two weeks I called again and this time an agent T received my call. T told me that he could change me back to my previous Better TV package but my promotion had gone. He also told me a Case Manager would contact me within 1 or 2 days to add me back to the promotion. As I had lost my confidence to Bell, I specifically told T: "Please DO NOT change me back to Better package unless you are sure I can get the promotion back. Otherwise, I will be charged even much more!" T told me he was sure I could get back the promotion as it was Bell's fault. So he changed me back to Better package without promotion, but promised that a case manager would contact me within 24 hours. Obviously, again and again, NO ONE called me back and the bill came with unbelievable much high over $200 (of course as no promotion).

Then I called Bell several times again (8 times in total including online chat) and every time I was repeatedly told a Case Manager would contact me within 24/48 hours. One time I even got an email from Bell saying that "A member of our team will be in contact with you within the next 48 hours." But during two MONTHS there was no one at all to contact me! I am really MAD!!! Until yesterday May 4, 2017 (two months after the mistake they made to me), a Bell Case Manager wrote to me and told me they CANNOT put me back to the promotion! During last 28 years I dealt with a dozen of telecommunication companies. I have to say Bell is the company with the worst customer service I have ever seen! I will cancel all of their services and seek for another company for sure.

I tried again and demanded to speak to the manager. What did the manager do, blame this on us, saying that we had actually called on the 24th and asked for our services to be discontinued that day. I called out the lie saying that the 5 agents that I talked to all said that the discontinuation date was supposed to be the 25th not the 24th. He went to check the notes and realized that one the previous agents had accidentally placed the internet to be discontinued on the 24th. He apologized but said that since we werent his customers anymore, there was nothing he could do for us. Bell Canada, this was just your way of getting your revenge for us switching providers. You guys are the worse service in Canada, and you dont deserve to have any customers and you certainly dont deserve to be in business.

I call back, of course I do not get the same person so I start explaining the situation and they transfer me after 40 minutes and we start over again. LOL. They changed my programming March 23 but can not change the price promised before April 13 and it is not at promotional price as promised. So as per them the promotion will start on April 23. So my bill in May will have the promotional price. But don't we pay a month in advance. Bell are dishonest... will be changing.

Before I signed the contract, I had asked the agent if the amount I would be paying was before or after tax, he insisted it was AFTER tax and the most I would pay is 75.00 monthly and that I was getting a really good deal. We then went through the process of setting up the phone and signing of the contract. He asked me for two pieces of identification which is common with signing contracts, I gave him the two pieces then he asks for my credit card. WHAT? I was very confused as to why he needed my credit card to get a cell phone, he told me it was just the contract signing process and I would not be charged for anything on my card.

We agreed on $60.00 a month plus $15.00 data plan and because I was paying 85.00 plus tax that day the most I would pay would be 75.00 AFTER TAX, he explained I would save on taxes, paper copy of my bill sent to my address monthly, first bill would be sent after the 19th of March 2017, it seemed like a good price. I signed the contract, paid about 90.00 and went on my way with my new phone.

The service I had when I first got my phone was great, I would say even a little better than SaskTel. Calls made were much more clear than SaskTel, as well as internet browsing, I thought I made a good choice in switching to Bell Mobility. I soon found out I had made a huge mistake. On the 21st of February, 5 days after I got my phone, I received a phone call from someone in California, it was 4:30 in the morning, I was asleep and was woken up, I did not answer the call since I did not know anyone in California except a friend of mine who's number I have listed in my phone already and they don't even live near where this number had called from so I knew it could not be them.

Two days later, the same number calls at exactly 4:30 am, again waking me up, I did not answer it, after that night, it is every night, exactly 4:30 am, always waking me up, I ended up blocking their number yet they still get through to my voicemail and have even called me from a blocked number. I have not told Bell about these phone calls because I thought it was just a scammer calling but now that I see reviews and know how Bell is, I think it's intentional on Bell's end.

I decided to download the MyBell app on my phone to track any data I had used. I noticed my monthly plan was listed as 71.36, I thought, “Great! A little cheaper than 75.00”, I was very happy with my service until I got a phone call from a 1800 number about two weeks after I signed my contract with Bell. I normally do not answer numbers I do not know, especially 1800 numbers but this number had called a few times early in the morning so I answered. I found out it was Bell Mobility. The rep I talked to told me I was behind on my bill and demanded I pay the outstanding balance of 105.86 that day or he will have to cut off my service. This baffled me. I had just signed a contract with them two weeks before they called me, I didn't even receive a bill yet they threaten to disconnect my service if I don't pay them 105.86 that day? No, not happening.

I kindly explained my financial situation to the rep I talked to, telling him I did not have 105 dollars to just give out and that I hadn't received a bill, he told me to check my email since I was signed up for e-bill. I was NOT signed up for e-bill, yet he kept insisting it was there and to "try harder" as if I was stupid and couldn't understand how emails work. After telling him how many times I have no email from them, I told him I would have to make a payment arrangement. That did not fly with him. He told me I have to be responsible and pay my bills on time, went as far as to threaten to charge my credit card, weirdly enough my credit card got cancelled (I did not cancel it nor do I know who did it). The same card I had used to sign up for my Bell Mobility account just got cancelled out of thin air.

After arguing with him for what seemed to be hours, he finally agreed to a payment arrangement which I said I would make at my bank, conversation ended and I thought things were good. I started getting text messages from Bell saying I was over my data usage for the month, first being over 30.00 then 50.00. Once it reaches 50.00, it says phone data will be suspended until the next billing cycle. I check my data usage right away and see that I still had 3GB of data left for my billing cycle so I use the online support service on their website asking about the texts, thinking they were fake and just trying to take my money. The first rep I talked to was very kind and made me feel at ease. He told me that I was nowhere near my data cap and to disregard the message, as well as apologize for the inconvenience. I THOUGHT this was the only time this would happen, wrong!

I then started getting more text messages saying the same thing: 30.00 over then 50.00, data is suspended. I contact Bell again, tell them I'm still getting these texts and kindly ask what the issue is, rep tells me yet again that I am nowhere near data cap and to ignore the message. I use my home WiFi at all times unless I'm out in public so the amount of data I use is very little, I check the status of my data every time I get these texts, it is never close to data cap and Bell's customer service reps confirm this each time and tell me to ignore the text yet I keep getting them? It's honestly becoming a hassle to deal with.

One rep told me it must be a system glitch, another told me it could be meant for someone else but got redirected to my phone, another said they don't have any idea why I receive these texts. I have told them if I am overcharged for data I did not use then I will gladly switch back to Sasktel, I always get the reassuring "yes ma'am, I understand, we will make sure you don't get texts from us again." Really? Yet I still get them? The last one being last Saturday which resulted in me getting told to just call Customer Service and they can deal with it and have it noted on my account to not text me, sigh, same thing I have been told. I told that rep I am not wasting my time and she would not take no for an answer. I ended up ending the chat as I couldn't deal with her.

Due to only getting my bill recently, I had not paid it. I had a bit of an emergency where I had to use money I had in my account and could not pay the past due amount of 105.86, I called Bell and told them the situation thinking they would understand and let me pick a different day, I was shocked about the customer service I received. The rep I talked to was very rude, the way she spoke to me sounded like she was having a conversation with one of her friends, when I asked to speak to a supervisor (I also wanted to report a rep ending the conversation while I was explaining my issue) she refused and kept trying to talk me into paying a full amount of 190.00. I had only had my phone for a month at this point yet already being charged yet again? I asked for clarification on the charges because the amount I was being charged did not make sense.

The rep said I owe a past due amount of 105.86, I was told when I signed up for my phone, the first bill would be a bit more expensive due to an activation fee which I completely understand, what I didn't understand was the amount of my new bill, according to the rep, it was 85.00. I told the rep I was told it was supposed to be 75.00 after tax, she told me I was wrong and it was 85.00 then I mentioned how I had just checked the MyBell app before calling them and it said the 71.36, after I got off the phone with them, I was logged out of the app and when I logged back in, it jumped up to 84.96, convenient isn't it? In the end, we came to an agreement for a payment arrangement to be made by April 19th, 2017, I was completely fine with that. I did in fact submit an official complaint on their website stating all the issues I was having, I even complained on their Twitter page, got to talk to someone who took 15.00 off my past due amount after I told them my situation, the only one who seems to be understanding and caring.

I was contacted by a member of their customer complaints department, he apologized for everything, confirmed that I was getting the 15.00 off my past due and that my credit card would not be charged. Month of April starts, happy that we finally came to an agreement on when I can pay my outstanding balance on my bill. I specifically said if I can afford to pay the full amount I would do so, if not then I would pay the past due then pay off the remaining when I can.

Shortly after I made this payment arrangement, I started getting calls from another 1800 number, it did not look like Bell's number or close to it so I ignored the calls. After they called me four times in one day, I finally answered. They said they were a collection agency/telemarketers on behalf of Bell Mobility and wanted to know if I had paid the full amount of my bill yet. Really? I make a payment arrangement dated for the 19th of April, it is not the 19th yet I'm getting calls from a collection agency? Are you kidding me? I told the lady who contacted me that I made a payment arrangement for the 19th of April, she then paused then said I need to pay my bills on time and asked if I could make the one-time payment right there on the phone using my credit card, something I was told would never happen again and was "noted" on my account. I told her no and that I will be paying it by the 19th through my bank.

She kept pressuring me into paying the full amount and spewing BS about how I need to be responsible for my bills and if I can't afford a phone then don't bother getting one, yes because I completely am at fault for having health issues that just came suddenly, right. Conversation ends and I thought the calls would stop but nope, they didn't, they keep coming, sometimes three times a day, some once or twice, just constant harassment for making a payment arrangement.

Today though is the absolute last straw (April 13th, 2017) I tried contacting Bell via phone call but was having technical difficulties, I decided to try their online support chat, got in touch with a rep and was wanting to let them know of my plans to pay my past due amount of 90.00 at my bank. The rep pulled up my account to make sure I would still have service then she told me the past due amount is 105.86, I told her that is wrong and that Bell agreed to take 15.00 off that for a total of 90.00, she then tells me that is what my monthly bill is and the past due amount is what she says it is and I am wrong. I then go to take a screenshot of my MyBell app that says the amount past due is 89.36, as soon as I do that, she starts typing right away and apologizes and says I am right and the amount past due is 89.36. Everything seems alright, right? Wrong.

She then says and this is exactly what she said "Let me go ahead and process your one-time payment using your credit card." "May I have your credit card number?" No please, no asking if I was okay with using my credit card, no asking how I was planning on making my payment, just make your full payment using your credit card I am demanding you to use. I was absolutely done at this point, I was so angry and had no patience to deal with them anymore, yet this rep kept pressuring me to pay my bill in full and when I told her I was told they would not ask for my credit card information, she just kept apologizing and said if I don't feel comfortable making a payment online, I can call them and give them it.

What part of you do not have permission to use my credit card do they not understand? And what about the payment arrangement that they agreed to? It's like they completely forgot that they agreed to a payment arrangement for the 19th of April and constantly harass me about it. After her constant failed attempts at getting my credit card number and full payment, I told her I am done with them and will be calling Sasktel to restore my services with them. Her response? To call customer service on the phone and I can make my payment there. Oh my Lord, this woman would not take no for an answer. I told her they will get no payment from me and that I am not going to waste my money on them, I ended the chat, screenshot everything she said and filed a BBB complaint, I will also file a complaint on their website.

I contacted their official Twitter account, the same one I had used before, to report as a last attempt at getting some sort of justice, they told me to send them a DM of the situation when I said I was planning on leaving and going back to my old phone provider, sent the message, got one response asking what type of service I had, I said mobility, messaged was read and ignored. Great customer service. I have been in tears over all of this and am very worried at how badly my credit is being affected because of Bell. I have only been with Bell Mobility for going on two months now. I have dealt with horrible customer service, false data charge text messages, threats of using my credit card when I have made a payment arrangement, being told to grow up and be responsible and to quit running away from my problems, treated like garbage for no reason at all.

I struggle with depression, since using Bell's services, my depression has gotten worse from dealing with their harassment and bullying. I am at the point where I will cancel my service with Bell and switch back to Sasktel where they actually treat you like a valued customer and are understanding if you need to make a payment arrangement, they also don't send collection agencies after you after only using their service for less than two months. My credit is being ruined by Bell and I now refuse to pay them any amount of money.

I want out of my services, that are constantly changing in price, now my monthly bill is 90.00 a month, it first started out as 75.00, now it's 90.00? what's next, 100.00? And if I am charged for data I did not use, that will be another thing I will make a complaint about. If you're thinking of switching to Bell, do yourself a huge favor and don't. Find a good, honest phone provider that cares and respects their customers. You will be thankful that you did.

Then I was asked the person who got my call, she said "They don't know how long this will take for to restore the service". Another annoying thing is, they never will provide the internet speed they promised. I have called the tech support so many times and they never found the problem. So I will cancel the service with this Garbage and back to Rogers.

Unfortunately now, this isn’t the case, my monthly price keeps on changing. In December 2016, (2 months later) my rate was increased by $14.90. On January 2017, I called to adjust my bill to the one year agreed fixed price and the Bell agent did so; he respected the promised price which was great. However two months later (March 2017) the rate increase again by $10 for the month of February and March 2017. I called today and the Bell Agent told me there’s a price increase. Therefore there is nothing he can do and that even with the increase I still have a GOOD DEAL. This is not the point whether I have a good deal or not! My original quoted price was for one year and it should be respected as promised. My budget was set for the year and it’s unfair to change the rate.

This price change seems to be a common problem at Bell Canada. Prices that are negotiated never remain as agreed. I see from others complaints and I’ve also faced the same problem with my mom Bell Canada bills- every 2-3 months price changes and I need to call to make the corrections. Today the BELL agent is not willing to respect my quoted ONE YEAR price. I am very disappointed and frustrated to see such fluctuation in billing, it's not right!

Original Review: March 29, 2017

I signed a Bell Bundle contract including Internet, TV and Home phone services. The service started in July last year. In February I found the bill increased, and they told me it was because the Bell price change. OK, I told them to cancel all the services. Then they forwarded my call to loyalty customer department. The representative promised that they would cancel TV and home phone services which I didn't need any more, and upgrade the Internet to Fibe 50 (previously 25) WITHOUT EXTRA FEE. We agreed that a cancellation fee would apply. I asked for a confirmation email but they had never sent one. Today I saw the new bill: TV: remained, Home phone: remained, Internet, upgraded to Fibe 50 WITH EXTRA FEE. I am calm. I will cancel the services, without negotiation. I will spread the experience to all the people I know. ** you, Bell!

So far so good until today the day where my services are suppose to be here. So I leave work around 11:30 and arrive around 11:50 but guess what the technician has already pass by and said I wasn't there. Seriously it's not even 12:00. So obviously I'm mad. So I decide to call them and this is where it goes to hell. I'm talking with one agent that tells me they can't do nothing. Seriously I'm mad right there. Then I get transfer to cancellation cause I'm pissed and do not wish to have another appointment due to them not following their own rules. So they cancel the order.

Then I ask for cancellation for the internet I already had so I can get a few bucks off my bill per month. So again I need to repeat everything but the call hangs up while on hold so I get redirected to another agent which I can't hear cause the tone of voice is so low. So I get transferred again until I get a supervisor but she try to enroll me again and I kinda want my tv so I say ok for Sunday only then she said she will call back. I was surprise that she call me back but she said $155 for the bundles. I'm like, "Hell no, that's not what I was suppose to pay if you would done your job correctly."

I'm so pissed that I asked for someone who takes complaints but she said she's the one that will do it. I'm so pissed off. She offers me $20 for all the unfortunate thing that happen to me. Of course I take it as it's better than nothing But seriously Worst customer support and very very bad technician. I hate Bell. I will not refer you. The worst is I had a couple friend that wanted to go with them if all went good for me. So they just lost a few customer because of a stupid technician that just care about money and not customer.

Anyway so to resume I don't get the service I asked for then I get an horrible customer services throwing me at different agent and all this for more than two hours on the phone and having to repeat multiple time. The only reason I did not cancel my internet is that I need a fast upload and download speed so 300mb down 100mb upload unlimited.

The installation was done on Dec 6 requiring a day of me being home as no set time for the safelight service could be provided. The service man showed up with only enough equipment to install 4 TVs and I informed him I had 5 TVs, 1 in each bed room, 1 in the living room, 1 in the kitchen and 1 in the basement. The service man informed me he would need to install a switch for the 5th tv and didn't have it with him and he would have to drive back to green valley to get one but wouldn't be able to do it that day, to which it has never happened.

On January 9th I remember I hadn't received the 200.00 dollar preloaded Visa card so I contacted Bell through chat and was told the installer should have gave me the gift card, and gave me a tel # to call concerning that. After a phone call I was told it would take 10 days to investigate the problem, and I would have someone call me, to which they did and said I would receive the card by Feb. 7th.

I waited till the 10th of Feb. and after not receiving the gift card made an additional phone call, to what I was told because I called them about it again meant an additional 10 business days to investigate and that someone would call within 48 hours to no avail. I returned another phone call and was told that no one could find this conversation, but if I was will to settle for 100.00 plus tax they would take it off of my Feb. bill.

In January I had received a phone call saying I would receive the movie network till April 4th free. My February bill came and I noticed they charged me for TMN 20.57 and had increased my bill to 202.00 a month even though the 2 year contract was for 145.00 plus tax. I spoke to an agent about the increase and was told Bell could increase my account anytime they wanted to and if I canceled they would charge me 150.00 for a breached contract. I looked in my email and all chat conversations with Bell had been removed from my email account and any contract information had been deleted except for the one that stated a 2 year contract would be 150.00 for cancellation meaning someone had went into my email account and removed all chat conversations.

On 2 occasions I asked for the Bell associates employee # to which I received and was told I would receive the original 146.00 plus tax offer. After I told the associate that I had the previous employee # and name to which confirmed the original offer of 145.00 plus tax and had told me an manager would call me about this total mix up, to which never happened.

I have had to call them on numerous occasions to dispute questionable charges, and renegotiate our services to a more manageable rate. Every time we have had to give up something just to break even. I hate calling them. I shouldn't HAVE to call them, but I think this is part of their business model. They want to get you on the phone and frustrate you to the point of nervous exhaustion, then you give up and give in, and end up paying their exorbitant bills. We ended up with a bare bones plan, and were paying twice our original contract price.

Finally, we went with a competitor, but Bell wasn't finished with us. After I returned all of their equipment, everything including the remote batteries, I received an email telling us they hadn't received equipment and we would be billed $199! Luckily I had the Canada Post tracking number that proved they received the goods, however, I was supposed to send SOME of the equipment to ANOTHER address using Purolater.

I was on the phone, either talking to a representative or on hold for an entire morning; I was disconnected twice after being on hold for an hour each time. One representative had me searching my house for a piece of equipment that I knew I did not have. Finally, I managed to get through to another rep, who after putting me on hold for 20 minutes, returned to tell me that records show that all equipment is accounted for, and we will not be billed. WHAT? Great news, but can I believe them? Am I going to get another call or email telling me I owe them, and I will have to go through the whole rigmarole again? It's enough to drive you insane. To add insult to injury, the last rep had the audacity to ask me what we are paying with our new provider! All I know for sure is, as far as Bell Canada is concerned -- NEVER AGAIN!

I now pay $35 dollars and get 6gb data and unlimited Canada/US calling and international texting. The service is excellent. I had to pay Bell $150 to get my phone unlocked as they say I am on review. BS. I still have to pay them $95 plus $113 to end the contract. I am so happy to get rid of Bell. I will never get anything again from Bell Canada as they cannot be trusted. Every time I called customer care with a complaint, I got a different story. Nobody there tells the same story. Disgusting. I was in at the mall and enquired about the Fibe TV. They asked my address and name. I was emailed a quote and replied that I was not interested. Well, Last Saturday a technician came to install. I told him to take a hike as I never ordered it. Customers must be aware of their contracts as it is not what they tell you.

I was then told to return everything including the modem that was already here when I moved in or I would have to pay for it. I received the return labels only a few days before it was expected back to them. It's been several months since I cancelled and I just got a bill from them today for over $100! I'm so disappointed because I had had a fairly good experience with them in the past. The rude people on the phone was a huge turn off, and I wouldn't recommend them in southern Ontario.

Seriously, over 13 hours of my time and 7 full days and my receivers are still not functioning properly and Bell REFUSES to resolve my issue. I own all of my equipment except for 1 receiver so I will be out the $$. I have spoken to technicians, representatives and supervisors from 6 different provinces as well as an individual from the Philippines. Not one individual is consistent with information and then I also have to explain each time what has happened, what has been tried and what my status is. They truly do not give a ** as I am still without all my programming. They get paid to answer the phone but I don't get paid to listen to their ** excuses. CONSUMER ALERT... BEWARE OF WHAT PLAN YOU UPGRADE TOO AS BELL WILL NOT GIVE YOU TECHNICAL SUPPORT TO RESOLVE YOUR ISSUE!!!

While mishaps can occur the complete disregard by Bell Canada to let their customers know when they can reasonably expect the restoration of the phone services is, I believe, not asking too much. It is a terrible company which for now to me obvious reasons make it very difficult to contact them in any other way except by calling their overseas Call Centre populated with people who are trained to be very polite (to the point of exasperation) and who can, no fault of their own, give stock answers only. Will cancel my account ASAP and will advise everybody to do the same.

Seems it is a policy not to solve customer problems and people are fed up and pay. I did many changes and cancellation and seems the experience of the people who are there and null, getting apologizes, that not a matter, what is really a matter, my time, I do not want to spend my time on the phone, and here is the problem and hope you will look at it. I was chatting with Vanida today and had intention to change my service with Bell and advised me to send a message. My account with Bell is a real mess.

Your first call will always be routed to Philippines, Manila. I am not trying to be racist but these guys are by the book and read their annoying script over and over and has absolutely no authority. They won't be able to give you a credit of $50 if you really push them. If you ask to speak to a supervisor, it would be the same sloppy service. They have no idea about anything and will repeat everything the last agent told you. This is by design so you hung up and carry on with your life. If you ask them to transfer to customer relations, they won't transfer because according to them they don't have any ability to transfer calls.

This is by far the worst company I have ever dealt with. My spouse has Fido and yes there are some ups and downs but at least they acknowledge what you have to say and try their best to assist you. Then the 3rd level is customer solutions. These folks have the ability to give you credit up to 100. That is you have spent at least 60 minutes on the phone. So finally contacted Bell Escalations Team. These guys are tough but if you hold your ground you may get somewhere. Their phone number is 1-866-317-3382. Call these guys if you want to dispute about a bill or if you want your services restored. My contract ends next month and I am cancelling my services. They are bunch of thieves.

So bell called my friend (not me) claim to give collection agent. Anyway I paid another 404,79 $ to my business account on January 3rd. I talked the customer service for refund January 3, January 14, February 4, February 13 and February 15... So here I am... Last customer service claim that I got paid:))) until Jan 3. I have record phone conversations. I have a bank statement that I paid 401.08$ and 404.79$ twice time:(( Also I have personal bank statement TD shows that every months my information which is there is not 401.08$... (from September 2016) I have been waiting more than 4 months to get my refund... It makes me really uncomfortable... On Monday, I will for sure talk my friends to find the right person and community to help me... Just think one more time with bell please...

He calls back "I see we got disconnected". "No buddy I hung up on you cause you're really starting to annoy me". Today I canceled my internet and when my cell contract comes up next January it's BUH BYE Bell. I'm so sick of their attitude and false promises then you get your bill and well what do you know it seems to be going up every months. Hey Bell stop ripping people off and ask dumb questions let the customer cancel their service with you without having to tell you your bra size etc... stupid questions.

In October 2016 we canceled the service. In January 2017 I received an invoice from Bell for $150 plus tax as a deactivation fee. I phoned them and after being on hold for a lengthy period of time, I was advised to disregard the bill. In February I received another invoice for the same amount. Again I called and after being on hold for 15 minutes I was advised that my invoice would be adjusted to reflect that $113 would be waived and I would receive an invoice in March for the outstanding $37 plus tax. I was instructed to call back in March to request that the remaining $37 be waived.

It seems to me to be a complete waste of my time (and their customer service dept) to have me call back 3 times for one invoice. Their service clearly was unsuitable for my neighborhood and caused me and my family great inconvenience during the time we used their services. They continue to cause me inconvenience with their invoicing errors and practices. I urge anyone considering switching to Bell Fibe to do some research to ensure the system is viable in your area and to be prepared for continuous billing issues.

I got so frustrated that I hung up the phone and tried again. Again, the rep. had an accent. I asked to speak to someone who spoke English well. He would not give me someone else... probably because there was no one else. He actually did speak much clearer and seemed to have a better understanding of what I wanted to do... alas... he was from the billing department and wanted to transfer me. Bell Canada how frustrating can you get???

So she called again when we got home and got another bull story. The supervisor she wanted to talk with told her they upgraded the system 2 weeks ago and her phone would have been no good anyway. A lot of people don't realize that they also put locks on your phone and to switch providers there is a fee to unlock it. We also found out $200 in charges later if you call a long distance number and get a busy signal or no answer they charge you for dialing the number. Bell will no longer be part of anyone in my family. My sons are switching and getting lower rates with more data. Bell are simply money hungry crooks with no concern or care for their customer.

My nightmare began in August 2016 when I tried to cancel some parts of the services. I went in person, I phoned for days on end, I escalated my case on the Bell website. Yesterday I figured Bell was billing me for a cell phone number I do not have. I have a heart condition that needs attention. I do not have the time or energy to deal with this endless problem. I regret the moment I walked into the Source. I am deeply disturbed and depressed by Bell's service. I cannot afford this situation financially or mentally. I wish to sue Bell.

I called and spoke to their Loyalty (!!) department, who could only offer an apology. Told them the other company was coming that day to install my new service, so don't bother trying to reconnect me and to make sure my bill reflected the difference in when my service ended. That's when the tech on the phone tried his best to tell me all the things this new company did not/could not offer. I told him he was too late, that his Loyalty department knew we were moving to a different company and they should have had us talk to him at that point, not the day of the installation. I thought it was bad form to speak badly of their competition because we were cancelling service. They used to send boxes and packing material for the return of their equipment, now they expect you to find boxes and pack the equipment properly, or you are liable for damage.

The woman on the phone told me I needed to wait for my final billing, said it would have an F on it to indicate it is the final bill (maybe she thought I was senile because I am retired). At this point, I think it is indicative of a word I would use to describe the company and the way they do business. I paid what I thought was the final bill, and lo and behold, my next bill came, and I am being charged for TV service for a month since the service was cut off and cancelled. I called, explained the situation, and the man on the phone said it was an error. He saw from my account records that I had cancelled and that I should just deduct that amount from my payment. That it was a billing error. So I did that, and here the next month, they send me an invoice to let me know I still owed that amount. I was livid!

Even though I had letters sent via mail with postage paid labels to return their equipment, dated November 23, 2016, someone in billing obviously didn't look at the information and adjust the account information accordingly. So yet again, I had to call to ensure they corrected the information. In looking at the number of BAD reviews Bell Canada has, a lot of it is from charging people for stuff they didn't need to pay. You have to really go through the bill with a fine tooth comb because these people will rob you blind. I am not sure if the other companies out there are as bad, but maybe they deserve a chance, as Bell had all my business and they royally screwed up and no longer seemed to care about my business.

These are the people who want to Delight you - their customers. What a farce! I am definitely not a delighted customer after 30+ years of dealing with them. The service from this new company is far superior to what we had with Bell. There are other companies out there who deserve a chance and people need to wake up and make Bell earn your business. Maybe then the company will realize it needs to improve the way they treat their customers. Like most other people, I gave them one star because something was required.

When I got home, I called Solo who put the phone back on line and assured me that they did indeed exist and no changes to my contract were required. Either the store clerk was poorly trained or misinformed or she was blatantly lying to me. Whatever it was this is the worst kind of customer service I have ever encountered. To make it worse, unless you are a Bell customer, there is no way to complain to them directly.

I asked specific questions and indicated I was not willing to pay more for extra GB's I would not use. I was assured there would not be any increase to my bill, and I would be receiving a faster internet speed for changing. I have now rolled my connection back to Fibe 25 and looking for a new IP service. This is the second time Bell has screwed me. At one time I had Fibe 10 with Bell, and one day decided to check the prices for increasing my service. Found out that Fibe 10 was no longer available from Bell, and the cost of Fibe 25 was cheaper than what I was paying at the time. No one from Bell advised me of this. For months I was paying for a service they no longer offered and at a price higher than the upgrade. I've been with Bell for a long time, but think it's time to shop around.

Turned out that I had already paid $6500.00 in 2016 and if I paid what they wanted now my total for 2016 would be over $7800.00. So I looked back at 2015. This is also sickening. Not as bad as 16 but over $6000.00. In total in the last two years I have paid Bell... Ready... $13780.00. WOW. They are the worst company I have ever had the nightmare of dealing with. They should not be allowed to do this to customers. What a scam and ripoff.

2- One hour of trying to explain to me what (pro-rated) means. 3- One hour of complete lies right to my face. Knowing that I was taken for a ride with this woman, I asked her to downgrade all my services to the absolute minimum (started TV package, lower internet & basic telephone). She recalculated the amount to a cost higher than what I paid 2 months earlier for a lot more services.

That was OK with me since all that I wanted is to gain a couple of weeks to arrange for services from a different provider. It was then that Gem threw another issue: $ 150.00 if I cancel my TV service. I told her that I have a confirmation from Bell that my TV service has no cancellation fee at all. She did not budge. Gem was a role model for a gem of customer service. She lies the way she breathes. Long story short I had no alternative but to accept.

Few days later I called to check how should I return the TV receivers that are Bell's. A gentleman answers. He asked why I am canceling. I told him. Within few minutes he was able to locate the offer GEM made (and GEM denied); said Bell will honor the offer Gem made and sent a confirmation email with the exact details of what we will be getting and the cost. He activated all the services per agreement and few days later he sent an email confirming that he will call once the new bill is issued to make sure it reflects what we have agreed to. Furthermore, he credit our account for the additional charges that Ms. Gem has taken the liberty to charge.

Bottom line: With Bell, ask for a written confirmation of whatever you have agreed to. What Bell sends typically is a transaction number. Do not accept this. Ask for a detailed email describing the services and the cost of each service. In my experience, the worst customer service I encountered in my life came from Bell (Gem). One of the best customer experiences I also had, came from a Bell too.

We drove to a store to get it fixed. They fixed each line but now I'm told I can't get my fab 10 back because it was an old plan and sorry but it's no longer available. A higher price plan is available. I was also informed that the agent gave me wrong information because the plan had to be implemented same time. Changes couldn't wait to coincide with my billing cycle. I came home now only to find out that I was put on a Montreal number along with my son. I called Bell now another two hours on the phone. I spoke to a supervisor who did not know what he was doing. I realized he did not know what he was doing and told him to leave our phones, not to make any change to my line because it was New years eve and we did not want to be without a phone. I just wanted to get my old number back. He wasn't suppose to touch the other lines.

Came off the phone only to find out that my phone wasn't working and now my son had my old number and his new Montreal number was not working. He went ahead anyway without my consent and mess up our phone lines again. I called technical department five times and no one was able to help. Imagine a teenager without a number for his friends to contact him on New years eve? This is unacceptable. What happens to Bell employees? Why aren't they trained properly? One job they had to do with one phone line and it turned into a nightmare. It's New years day and the issue remains.

I am now waiting until Monday to go back to a store. I am also waiting to see what they do with my bill and to see how they are going to sort this mess out. I am not paying a higher bill for this mess. I want my fab 10 back or the $62 plan that's equivalent to it. It's sad that Bell can do this to its customers and get away with it. It's a scam to get customers to pay higher price for less. If it was possible to rate Bell zero I would. It was a simple phone call with a simple request.

The network in Europe has more competition and works 10 times better. Our US counterparts sit pool side and chat all day long. Lots of competition and lots of pay for what you get networks. But BELL mobility sells themself as a premium carrier with a "screw them all" mentality and a "who gives a crap about" service attitude. All I can say is we Canadians are being screwed. Happy new year Canada. BELL mobility earns a 0 on my 1 to 10 scale of quality but the fat cats running the company and the Canadian government. Just sit back and laugh cause we just keeps pay our bills like good old Canadians.

However, why I am writing this review and giving a 5 star (only for this particular case) is because today, I got a call from a Bell Manager. She was just doing a routine follow up of cases at hand. So, she called and offered, for serious, the TV movie package (that the agent removed 2 days ago) free of charge, for two years, because, she acknowledged, Bell failed to duly notify me of the $25 movie promotional package. How sweet is that? What are the odds of this happening? Getting a candy from Robelus? So, decided to write this review.

Although the service provided was fairly reliable as far as being there when needed, with a few exceptions, the service at 3.5 average Mbps just no longer fit my needs and I made the decision to switch to Teksavvy. Teksavvy was happy to handle my disconnect from Bell and to hook me up with a new service 6-7 times faster with 3x the bandwidth for considerably less cost. Teksavvy set and confirmed with Bell for a Dec. 10th disconnect of my internet service. Bell then called me on Dec 2nd with a lie that my service would be disconnected on Dec. 4th. When I informed them I was unaware of any disconnection for the 4th, and they had the wrong date, they argued with me and said the only way they could change that date was for me to accept their new offer.

After much discussion back and forth, I accepted the offer so I would not lose my internet before the actual confirmed date and they were informed I would not be staying with Bell because I was in the process of obtaining a new provider. Soon as this call was done, they informed Teksavvy they had won me back and Teksavvy lost out. I confirmed with Teksavvy that was not the case and they were still going to get my business so they again rescheduled a disconnect date of Dec 10th. On Dec 7th I turned on my computer to this notice from Bell my internet would be cut off that night. Again I informed them they had the wrong date and I was told, there was no way change that date unless I agreed to accept a new offer with them.

Knowing they would again try to delay the process with my new provider, I refused the offer and told them my internet had better stay on until the confirmed date of the 10th. I even gave them their own confirmation number they provided Teksavvy with and they refused to acknowledge it. Subsequently, my internet was disconnected on the 7th. 3 days early. When I tried to have the issue fixed, Tech support and repair said it had to be fixed and turned on by the business office and he had no way to help me.

I contacted Teksavvy who, contacted Bell on my behalf to straighten out the issue. Within 2 hrs my internet was turned back on, but I had no access. I again called Bell and spoke to repair that informed me all information had been wiped from my modem and he proceeded to reprogram it for me and I again had access. After my day, I came home to find out again my internet was not working. I had no access. After 3 hrs on the phone with repair, they told me they could not fix the issue and had to send a technician to the house... but it would not be until the following evening when I was home again. I waited around the following evening and received a phone call from Bell that because of bad weather, they could not send out a technician. I looked outside and there was no rain and no snow. I checked the weather network to verify this so-called terrible weather in Kitchener, only to find out it was only cloudy and expecting light snow.

In my honest opinion, I feel Bell lied to me over and over about the wrong disconnect date trying to force me to accept new deals and stay with them. When that did not work, they made my last few days a total HELL and went out of their way to ensure I had no internet to use and enjoy. This caused me to be late with school assignments because the internet was needed. I am totally convinced this was all done to spite me for leaving.

Bell Canada tried using lies, deceit and illegal pressure tactics to try and force me to stay with them knowing full well they could not provide me with the service I now needed and required. Their spiteful ways in denying me my full internet service until the confirmed disconnect date is shameful and should not be allowed to continue with other customers.

I'm a busy person like everyone else with kids and job who cannot afford the time or money to get the runaround from a company that should be working to keep my business. It's a circus to say the least and the cartels of Canadian home entertainment services can kiss my business Goodbye!!! I try to support Canadian goods and services but Bell is the furthest thing from embodying Canadian values and ethics. The day will come when more companies offer internet and TV services in Canada and create fair value pricing through competition and maybe even treat their customers like actually valued customers!

Tuesday evening, the cable TV service began to act glitchy. It righted itself but yesterday morning the service encountered some trouble. Once it righted itself again, the internet service slowed to a long and painful and screeching halt. This was at 10:50 AM and at shortly after 2:00 PM, I had the internet back, but had to reformat a lot of things on my PC. I still cannot access my main gmail account. I don't know what happened to cause all this damage/chaos, but I am so fed up with Bell, the provider from double 'h' 'e' double hockey stick. For anyone considering this farce of a provider for any of the services it offers, please don't sign up with Bell. Putting up with Bell's incompetence and lack of support will age even the hardiest and youngest of us beyond our years. Avoid Bell like the plague that it is.

On top of that, they just told me I would have a penalty of 75.00 if I cancel since they gave me a discount for the initial installation and the initial email I got explaining the charges is no good since they do not go back 1 year to verify. BUYERS BEWARE. I understand why more and more people find themselves having to possibly see a shrink. I encourage you to please also share your experiences so something might get done about these unfair treatments and charges which most of us cannot afford.

The rep did suggest I try reinstalling my old SIM card, but it no longer works. At 8:15 PM I still did not have phone service and called the support line again. After 38 minutes with this rep (and disassembling and reassembling my phone, locating and trying the SIM in an old phone) she transferred me again to "Level 2" tech support. The line rang once and I received the Line Out Of Service Intercept message ("The number you have dialed is not in service..."). I hung up and called back the support line. As I type this I have been on hold for 37 minutes, listening to the world's worst Muzak (the same music repeats every 2 minutes and 55 seconds). Bell lost my home phone and internet service a couple of years ago. We stayed with Bell Mobility because of our corporate plan. If someone doesn't answer this support call soon I'm going to give Rogers a call.

39 minutes...45 minutes...50 minutes...55 minutes...ONE HOUR and still on hold. Does Bell Mobility consider this to be good customer service? Take an hour out of YOUR day and listen to your Muzak. For an hour. 1 hour, 5 minutes...1 hour, 10 minutes...1 hour, 15 minutes...1 hour, 20 minutes...1 hour, 25 minutes...I'm killing time and discovered that I can get my old SIM to work in another old phone I dug up. Old SIM no longer works in my newest phone. New SIM doesn't work in any phone and now my newest phone doesn't work. So thanks for that. AN HOUR AND A HALF on hold. You guys know you really suck, right?

UPDATE: I was on hold for 2 hours, 51 minutes, 28 seconds. I'd still be on hold but the battery went dead on my cordless phone. NEW UPDATE: At about 12:45 AM on October 23, I was finally able to get through to another customer support representative. I think I woke him up. It was like talking to comedian Steven Wright. Or Carlton Your Doorman. I explained the problem I had been having and he told me that the Level 2 Tech Support had left for the day and that he was the only tech support. I asked him what he might suggest to fix my problem and he said "the system" was down so he couldn't verify anything.

I also complained about the 2 hours and 51 minutes I had to wait on hold earlier in the evening. Silence. I asked him if he was still there. He said, still in a bored, disinterested tone, "What do you want me to do?". I asked him if this kind of on-hold wait time is now the norm. Could I expect this level of service from Bell in the future? "It's out of my hands", he replied. I asked him if a supervisor was on duty. He said no. I asked when a supervisor would be on duty. "Later on", he said. "At what time?" I asked. Finally, he told me a supervisor would be in at 9:00 AM. I told him I would call back then. "Fine", he said and hung up. No apology. Nothing. Just a bored, disinterested drone with zero interest in customer support. I escalated my complaint through the Bell Mobility website, but to-date (November 2, 2016) nothing has been done.

I had been having a problem with my internet since Jan when I switched to Bell. The technician who came to my home must have mistakenly disconnected my internet. This experience has proven to me that Bell Canada has serious internal problems and deficiencies that reflect poorly on the senior management teams. P.S. providing my order # will only show you the point at which I was able to get help. It will not show you the trail of the 10 other representatives I spoke to today. You have a lot of work to do to improve this service. If I had any other viable choice in service provider I would definitely have cancelled my account with Bell today.