Bell Canada Reviews

For years I have a monthly plan with Bell Mobility which included in the price 1 GB of data but in February 2019 Bell started to charge data as extra without letting me know in advance. I contacted Bell Mobility, disputed the charge and cancelled my phone service. They agreed to credit the data charge but then on April 10 they billed me for $30 plus tax for the approximately 130 MB of data that they claimed I used from February 1 to Feb 16? Why do they charge me for this data when my monthly plan with them for years included 1 GB of data is beyond me. I spoke with a supervisor at Bell Mobility today and he agreed to give me a discount of 50%, means that I now have to pay only $16.95 (tax included). I will pay for this amount but I still think Bell should have not charge me for the data in the first place. I am hoping that the Canadian Government will be able to do something to protect the consumers from being ripped off as in my case.

I terminated my contract with Bell internet back in August 2018, and in November 2018, I get a notification that I owe them $227. Turns out they lost my modem that I returned, and I had to pay for it.

I really find fraudulent hiding the bill breakdown. The little + is very hard to find ... especially at tax time. And what are "additional charges"? Where do you find them. Bell is right up there with Boeing, Volkswagen, and Trump. Dishonest is a bar too high for Bell.

I want my bill corrected. It should be 76.60. This has happened many times. This has happened many times in the last year. On this attempt to correct, Nell from Bell in the loyalty department hung up on me. This was after been transferred 4 times in 2 hours trying to resolve this error on Bell's part. The call was dropped on the Bell end. She had all the info but never called me back. I am certain she knows that she can contact me and not me with her. She said I had made changes to my account and not Bell.

It was a terrible experience! After 3 days from the contract, Bell disconnected my phone when I was on a family trip in Jasper. I did not have any access to them to ask the reason. After 4 days when I back, I went to the store and they told me that the disconnection was to verify the identity!! They connected after I phoned them! They do not have any customer loyalty plan, and in addition, it is very difficult (and sometimes impossible) to reach the customer service department through the phone. I won't extend my contract to this company anymore, and I terribly regret to have not disconnected my plan sooner.

Every month I have to waste my time and call Bell Canada accounting department to complain that my payment still shows on my monthly bill as balance forward, despite it's paid 3 weeks earlier via web banking. They always assign the payments to the wrong account. Now, I have decided to call my payment with credit card to make sure it's applied to the right account. So frustrating. I wonder how this company survived for so long.

$890.00 cancellation fee for terminating my ridiculously expensive land line for my business. What a joke, no wonder everybody hates Bell. I am waiting to celebrate the day this thieving company goes under, good riddance you buncha bums.

I am ice road trucker and 31 January 2019 I arrived at Yellowknife, NT for 2 months season. I bought phone and sim card and call to Bell to book pay as you go mobile service for 2 months but Bell representative advises me month plan 35. I was agreed but suddenly I got first bill for 84.35$....48.97 for January, 48.97 for February (nice business charge customer month fee for one day only in January). Both two month bill included data service 10.50$ what I didn't order. I made call Bell right away and I explained first I didn't use any data service at all and I don't need it....

This is a bit of an older situation but their poor service continues to amaze me. My husband died. He had Bell, I had Virgin phone. I decided to move all to his because mine was for emergency only. Virgin was awesome, understanding it was because of a death, no additional charges. Then the saga with Bell began, and sadly ALL of this is true: I call, they say I need to send a scan of his death certificate within so many days or they will cancel ALL service. I scan and send right away. Then they phone to threaten me that I hadn't scanned and said they were cutting off my phone. I call and it is sorted out because they already had the scan.

On Jan. I move to new location so I cancelled the service and return the modem as requested. Bell received the parcel on Jan. 29. But recently I received $218.86 bill to pay. Because I had very bad experience with Bell 15 years ago. So I collect each useful information, like parcel returning tracking number. Otherwise if you can't approve you do your part very well you will spent a lot of time to solve the problem. My suggestion is "if it's possible, don't touch Bell, leave them far away". My previous location had no option, only Bell supply service.

My father has a pay as you go plan with Bell, as of the beginning of the year (2019) they started taking $5.75 off a month, which they told him about via text messages. There was no explanation in the text-messages why they were taking the money out each month, and after it occurred for a few months in a row I went with him to the Bell store to speak to a representative (previous attempts to speak to a 'real human being' on Bell's customer service line took much too long to make calling them about the issue a viable option).

Moved into new place 1st of March ... They have made 3 appointments. Confirmed them with me.. and no one showed up. Then when I called customer service only to get attitude from someone I could not understand. I then asked to speak to a manager and they went off on me I think asking me why do I want to talk to a manager. AVOID AT ALL COSTS!! Oh I think she gave me a Direct Number as well.. feel free to use it. **

The biggest run around from Bell. I have been a loyal customer for years: mobile phone, satellite tv, internet hub (very expensive). A new internet service came to my area, when I called to get it I was told it wasn't available in my area. Yet it was available to my neighbor who lives two doors away on the same street, when I checked my address online it didn't exist in Bell's check your availability system, yet my neighbor's address was on the Bell system. When I tried to explain this to the Bell customer service worker I just got handed off to different Bell employees with promises of return phone calls that never get returned... And to add insult to injury the new internet service was offered to customers that were not Bell customers first. If you were an existing (loyal) Bell customer you had to go on a waiting list to get this new service... so much for being rewarded as a loyal customer.

The worst customer service, the way they talk is respectfulness, I explain ** to them and the supervisor told me, "You can talk 10 times a day." And she is not even answer my question. I think the company have to put more attention for hiring people. I cut my service and I am telling you guys, never go to this company otherwise you gonna regret.

I have never been spoken to so rudely by customer service at Bell in my life. I have been cut off, asked for a callback by the Loyalty Department twice. Unacceptable. I was crying and shaking from the the rudeness. No one should be treated this way. His name was James from Bell.

We have tried three times to get a family line added to a cell contract, and have had zero success with them. Our last attempt was yesterday, after being transferred to FIVE different people, then ultimately hung up on, we gave up. I am cancelling my contract today. (That is, if I can...if they 'let' me.)

I have been tying to contact Bell since Feb 2019 to explain why I am still be charged a monthly fee for a cellphone that is not under any contract that I requested to suspend since Jan 2019. 3 attempts to make contact and all I get is this ("All our agents are currently assisting other customers" etc). Rate this company is going, they soon won't have any customers.

I've been a Bell/Aliant customer for over 9 years, and have nothing good to say about them whatsoever. Over the course of my stay with this company, I was lied to multiple times by their so-called accounts receivable department, which is incidentally operated in a 3rd world country, by people with no accountability whatsoever. Nevertheless, I was relieved to end my 9 year association with this company when an alternate service provider came to our small community in Newfoundland. To which I'd add, I would rather die than have to do enter into a business agreement with this horror of a company again. Consumer beware, if you're in need of internet of cellular services, do yourself a huge favor, and steer away from this dreadful company. PS. Bell Aliant is owned by BCE Inc. who also own; Bell Mobility, Virgin Mobile, Lucky Mobile.

This is the worst company I’ve ever come across. They think they own the Canada. Please stay away. Let’s together make them to bankruptcy. They deserve this. They can not handle single conversation. They don’t have a people to answer phones and questions. Stay away.

This is the worst company I have dealt with, very frustrating dealing with Bell. I have a contract and every month my bill keeps increasing, all they have to say they are upgrading. Every person you spoke with has a different story.

They lie, cheat and lose your service tickets. Service sucks, though a couple of technicians tried to be helpful once they were here. Almost everyone I talked to had heavy accents and they just shovel you off until you're either frustrated or their office hours are closed. They pretend to care, but do nothing to help. Any arrangements you make with them are not honoured as they will lose the ticket where that agreement has been made. They have no emergency department, so no matter what your concerns are in the off hours, no one is there to help.

I am a new home owner and choosing a service provider for our internet and tv was something I never had to do before. I had to take into consideration my other finances and work with a budget that will fit me. I just moved to Milton and for those of you that do not know, the service providers are limited here. The only companies that I knew of were Bell Canada and a few others that I never heard of before. Because Bell is such a popular company I decided to go with them thinking that I'd rather go with a service provider that I knew of and is well known. BAD DECISION!

I was told the phone/internet plan service was free by an agent who approached my small business with a $500 'credit' lure applied to my phone/internet bundle plan. After 5 months, I receive a call from the billing department chasing outstanding bills. I ask them to pull up my account details, and they apologize that they can see the $500 credit and that I do not have to pay for another 10 months.

Don’t be scammed by this provider.

Out of all of the different mobility services I've had in my life this has been the worst. I asked for a decrease in my monthly bill while I was away overseas for 4-months. The manager over the phone agreed. Later on, she tells me that I was making calls overseas which I have not. She agreed to change my plan until I was back in Canada. I found out later that she had canceled my phone completely. But I was still getting charged for phone usage and overdue fees which I had originally tried to pay for using my credit call in the initial call.

I went online to chat with service to find out if I could change the font size as was possible in the past. I was jerked around for about 20 minutes asking my account number, Bell One bill account, last balance paid etc etc. There was no need for this, I wasn’t adding or changes services, it was a simple question. I had my previous TV thru Shaw, only changed to get a better internet speed. I will be cancelling my Bell Fibe TV.

I hate Bell and the only reason I use it is because I am basically forced to. I moved into a new building that only allows for Bell Fibe. They keep raising the prices and the customer service is very unhelpful. They lie to me all the time telling me I will be paying x amount and I end up having to pay more. They lie also by selling packages that they claim to be "free" and then I am charged for the service. When I ask them to remove it they say they cannot because then I will have to pay more money. I wish I could use a different internet provider.

I just canceled Rogers and ordered Bell Fibe TV about 2 months ago. Everything worked great for about 2 weeks and then I lost my signal for Fibe. I've had 3 different technicians come in and give me the run around about what the problem was, then I had 2 technicians not show up. I have been without cable for 4 weeks now, and they dont seem to want to fix it but they still charged me 208.00 dollars for something I can't even watch. So I canceled their services today and now they want to try and charge me a cancellation fee, when they're the problem.

They are scamming me. They are charging me for internet but it says that I have not set it up yet but I have and it is acting like I'm a new customer but I have been with Bell for a very long time and it says I cant connect to my internet.

Bell Canada, increases bill every 3 months without providing actual reason for the that. They say that they improve their system and it is underground. I don't buy that. Most of the time after 12 am I had hard time to open any pages for 30 to 50 minutes. When I called to cancel the service, they left me on the phone and agent disappeared. This happened me more than one time. Whenever we do speed test they don't pass 96Mbps and the package they have sold us is 300Mbps. They tried to keep us with them and they reduced the bill and they said they did not change anything regarding the service and it turned out they removed most of the TV channels. They told also there will be no contract and it was not true. Their customer service is not in Canada anymore. I will never ever buy any service from them again. Bell Canada is my nightmare. Bell Canada is a dishonest company with overpriced service.

In September I sign up with Bell Canada cable tv. They told that anything you don’t like you can cancel it and you'll not get charge. For over 2 months and half kept calling them telling them that every 5 minute of my watching tv it disrupt 5-6 seconds. Kept calling Bell technical support. And they did not resolve the problems. They left an appointment with a technician to come and see the problem 10am. They make me wait like a yo-yo home 5-6 hours.

I was upgrading my 3 phone lines. I was told by their outbound or outboard department my monthly cost would be a certain price. When I went to upgrade the phones I was told my monthly plan was more than what I was told and if I didn’t like it. TERRIBLE CUSTOMER SERVICE. I will be searching for another provider.

Bell stole my money for 8 months. I had a second line that I canceled early in a contract because my ex took stole the phone and I already had a line. That line was 80 bucks a month and not connected. I called randomly and asked “when is this line’s contract over?” They said “8 months ago.” I asked politely why I was not told or sent an email asking if I would like to re-sign a new contract instead. You said nothing and took my money for 8 months? The guy who doesn’t speak English, (shocker there) went right off on me.

I see a lot of bad reviews about Bell Canada and in my experience if you're rude and demand things over the phone you will usually get free credits but they will take their time reconnecting you. If you are respectful and polite on the phone and understand that it isn't the technician's fault that your services aren't working then 9 times out of 10 they will do everything in their power to get you hooked up again. After getting connected to a 2nd tier Bell technician we realized it was my fault the services weren't working, I had the wrong power adapter plugged in but all was good. We laughed and life went on. So to anyone having problems with Bell services, just remember that it goes a long way to be nice and calm. If I could give more than 5 stars I would.

1 Star is too much to give this company. I have been trying to get support for a service that was not delivered in a timely fashion and I cannot reach anyone within Bell. Customer service is nonexistent. I have been told that Bell is short staffed and this is why they cannot carry out my request in a timely fashion. I was also talked down to and spoke to rudely by my sales manager and other staff within the customer service team. Meanwhile my company is losing money and I have no outright now. How do I get some customer support???

I had 2 Bell salespeople come to my door offering a bundle package for $115 taxes included. The bill was never that price. It was $180. I called to correct it and the reps were always rude and unhappy to help. Bell hurt my credit numerous times because they could not competently add my credit card for pre authorization payments so my bill would always appear as a late payment. I'm actually surprised that such a well known company can commit such fraud against its customers and not be legally held accountable. I believe the Canadian government should step in to keep this company honest. I cancelled the service and I'll never go back. This company is dishonest and cannot be trusted. Stay away!

This was going on our 3rd year of being a Bell customer. Before that we had always been Rogers but when we moved, we thought we would try Bell as FIBE was just on the rise. Initially, we were very happy. We got a first time subscriber plan and had all these credits applied to our accounts. Fast forward 2 years and every few months our bill spikes because credits expire. To put it into perspective, it rose $120/month since we initially signed up... We had monthly phone calls to try and work out new promos but another one was always expiring and what ultimately did it for us was 4 months in a row being offered a promo that would drop our price down 30 dollars was never applied. The next month the person would state that something else expired so it evened out. Even when we provided the promo codes and reference numbers, they somehow disputed it, talking in circles.

So yeah, "It's in your service agreement," they said. And I only receive that AFTER purchasing the service. I purchased the service on January 22, 2019 and my billing cycle was Jan 22 - Feb 21. I made a payment on Jan 26, then cancelled the service on Feb 11. You would expect a refund because of proration since I did not even get 1 month of service? NOPE. Promotional credits get CANCELLED if you cancel the service mid cycle, therefore you are prorated on the FULL PRICE WITHOUT PROMOTIONAL CREDITS, and then incur an additional fee in March. Lel. Kek. Lawl. ECKS DEE. GG Bell. Good job ** me over, you were really good at it and I was an idiot.

Horrible experience ever with Bell Mobility. I was falling behind my bill so called Bell to make payment arrangements and supervisor agreed to what date it should be paid off... Later after 5 days Bell suddenly canceled services on my phone and when I phone them they said no payment arrangements are made... I had a proof that the day I called they gave me some credits back on my bill... May be overcharged? Spoke with every department for almost an hour but no one want to listen customer. They just want to explain the same thing as they wanted... Even no email. Heads up were received for services being disconnected too bad. Services and experience ever with Bell. Would not recommend Bell Mobility to anyone... Even I am going to cancel both my phone services with Bell.

Bell has been providing us with a bundle of services (2 landlines, TV and phone) for as long as we and they can remember, with Fibe and optic fibre to the home. We have been plagued for some time with problems with the TV service -- the image/signal freezing. In the best case events it was restored through rebooting the system. On other occasions there were long calls with their technical staff and even several visits from their technicians.

I was falling behind on my Bell bill a few month ago and called in for help to have it reduced... I spoke to retention and the representative told me he had a great deal for me because it was Black Friday... So I gladly agreed with him after he told me that it would be the same services... Yet because it was Black Friday that I would get a few extra plus never go over what I had asked for my monthly budget. Then the following three months I was charged double the price I was originally paying. After calling in and speaking for 3 hour all I got was grief and told, "Too bad" and that I must pay the bill. They later said they would be glad to change it again for me. I sadly declined.

As a business we rely on our phones lines to bring in our customers and unfortunately we recently discovered that our service has not been working and that we've been overcharged for quite some time. We have a family business located now in the GTA. My father got a 416 number about 20+ years ago that would strictly forward incoming calls to our office line. Luckily, I called into Bell regarding lowering our monthly plan. We were paying a whopping amount of $90+ per month for a single number reach plan. This would have been maybe my fifth call regarding lowering the price, but it was only the last call that someone offered me a better plan.

Bell overcharges you illegitimately every month! For several consecutive months, I have had to waste 10+ hours trying to get my bill sorted. I eventually became so tired and fed up with dealing with them that I have switched providers. Not only am I getting a better monthly rate (EXACT SAME plans) I AM NOT OVERCHARGED nor do I have to waste my time dealing with them. Also, the customer service reps are so unhelpful and rhetorical. It is not good customer service to continuously reiterate everything I say and reference my name 5 times in the same sentence. It just waste more of my time that I shouldn't be spending on the phone with them anyhow.

I signed up with Bell in January 2019. 7 days after my new service was installed they send me to a collection agency. They do not communicate well in between them, they do not care about the consumer. They only care about getting your money. All together they wanted $800.00 for 20 days of service. I canceled my account not even 30 days after I signed up. Horrible company!

Called to disconnect. Agent asked name and address 4 times, put me on ignore for approx 20 min but made sure I could hear them, laughing, insulting me etc. Hung up. Called again. Complained to next agent who just sluffed me off.

Cancelled my internet, tv and home phone THREE MONTHS AGO. Had to call MULTIPLE times as agents kept incorrectly leaving services open! MOVED TO THE US AND I AM STILL BEING CHARGED 3 MONTHS LATER! I have dealt with soooo many service agents these past few months who keep telling me the erroneous payments will be refunded. Now today one extremely rude, and condescending online agent tells me I actually will not receive a refund yet can’t articulate why. Complete imbeciles. Stay far away from Bell. To top it all off, I cannot even call the customer service line from the US — it only directs me to Bell Mobility who cannot help me so I am left to deal with imbeciles copy and pasting scripts in the online chat. Don’t let Bell scam you out of your money after you cancel services!

On January 8th I asked that my home phone be disconnected January 24th. I knew I would have to pay for the month of January but in Feb. are still charging me for home phone service. They say I have to pay and will get a credit. In the email they sent me in January stated I had a 44 dollar credit. Nope. Still have to pay. Not going to and I'm cancelling my internet with them as well. The person I spoke with said she could not change what was in the computer. BULL!!! I have been a customer for 19 years.

Today I had to call Bell service THREE TIMES. Three days ago we had a major snowstorm. Since then, the phone line had a lot of static, and the static caused my DSL modem to fall in and out of connection. My DSL service is NOT with Bell, but piggybacks on their infrastructure. I thought nothing of it at first... "Snowstorm and damaged equipment happens, I'll just wait a couple of days and it should be fixed..." Yesterday morning before I went to work, the phone line was still working, although it still had static. When I came back from work, no dial tone anymore. It's not a hard break on the line, since my DSL modem still works (but still falls in and out of connection). So today I called Bell. After wrestling around with the automated phone system for a while I managed to talk to someone.

They confirmed they were received and that my account balance was $0.00. 4 months later I have credit bureaus calling me saying I have an outstanding bill with them from October 2018. I cancelled my services with them in AUGUST 2018, I had moved out of the country by September 9 2018, again prior to doing so I already confirmed I had no outstanding payments. If I was no longer in the residence let alone the country in September HOW is it possible that I have an outstanding bill in October?

Bell's customer services really SUCKS. It's the worst I’ve ever dealt with. I was with Fido and Rogers and they are so much helpful and efficient. Bell customer services are very impatient/rude and do not help me solve problem at all! I called a few times for a same problem. It's really a waste of time and in the end I have to request a recorded conversation with the Bell agent I spoke. Hopefully the problem can be solved.

Spent 1 hour and 47 minutes on phone with them, trying to resolve a problem with them. They accidentally made changes to my phone line when I upgraded my internet. They wanted to charge me to put back my features back. Unbelievable!!!

I was changing my account from regular payments to automatic payments personnel and Bell charged me both amounts $272 twice and will return my money. I live on Odious P government support program for disabled people. I need that money to live with the rest of the month to buy my medication and they’re hanging onto it.

When I moved in October 2018, Bell Canada stated they would send me a return label to send back the TV equipment to them. By November, I hadn’t received it, so I called in to notify them and to request it be sent. I expressed my concern that although they were negligent in not sending the return label to me, I would somehow get blamed and have an astronomical charge on my bill. The reassured me that wouldn’t happen and that it had been entered into the system that I had called and that a return label hadn’t been issued. They stated I would not be charged.

They don’t even deserve a single star. Bought 3 phones from Costco in a contract with Bell for my family. Used them for more than a year and all my bills on time and but when I upgraded my devices and canceled the contract they sent me the final bill and I paid that too. Now they are sending me a bill of 1800 of data overuse. Never use Bell again and will tell my friends not to use.

My family and I have been loyal customers with Bell for years (over 15 years of tv and mobility). Recently, I’ve had to change my father’s account to add more data. They completely change his plans and removed his “unlimited Canada wide calling”. He’s been charged 170$ for “long distance calling”. They refused to pay it back and only got us a discount of 30$. His contracts ends in October and I will definitely change providers!!

Most unethical, frustrating, not helpful "customer care". They will fight you to death to NOT give you credits that you should be 100% entitled to (even when it is THEIR mistake)- they do not listen, and they certainly do not care. Was receiving 50mg service (home can't support the 100mg service I've been charged for the past year, I've had several calls (and technicians issuing tickets to have this rectified) on May 28, Jul 23, Oct 17 2018 & 2/6/19). Asked for a credit to be reflected for the service I was receiving (50mg), was told a credit was in progress-never received it. Now the company is refusing to reimburse me for this for the full year when I was charged for a service I did not receive.

Signed up for Cyber Monday, was told my monthly bill would be $**, got my first bill it was ten times that amount. Contacted Bell, they claimed $**/mo was never our contract. Waited for the $150 credit card that was part of the Cyber Monday "deal." When it came, I was told it would be yet another 30 days before Bell could activate the credit card-- even though I'd already waited 60 days for the card to show up. Always evasive, lying to my face, and this last credit card scam the final straw: am canceling my service. But what chance do I have in Ontario, the land of Big Telco Fraud and zero consumer protection? I would be thrilled to see Bell suffer a catastrophic disaster. That's what scum these shysters truly are.

When I signed on to Bell for phone/internet/TV I was told the 3 yr contract would not change during the contract period. Suddenly I get a bill charging almost $10 more a month for phone. I had asked if this would happen before having the service installed and was told no, there wouldn't be increases for 3 years. When I called was told that this is not so. Will definitely look around and consider changing service providers. Bell doesn't seem to understand what the word CONTRACT means.

I stayed with Bell for 2 years. At the beginning I was very happy. Later there was extra charges on my Bell. Once they waived one time which is nice of them. And that start happening again and again. And what pissed me off was After upgrade I got my first Bell around 200 which is fine. I called to inquire more details. The agent was rude to me, and I said, "You know what? I wanna pay off the device and leave the company" and he was happily guiding me how to do that. Like seriously, they beg to bring one customer and they don’t care if their existing customer are not satisfied and leaving. Was really disappointing. No more with Bell.

Be careful, when they are selling you the services the sales rep will confirm that there are no cancellation fees but when you try to cancel the services they come up with fees that you have not agreed on. I would never use them again. The worse customer service in the country. The authorities should do something as they are taking advantage of their customers.

I have been Canada for 8 years and I started to use Bell mobile phone service since last November. In the past 2 months, I had really really bad experience with Bell. Bell charged unreasonable fee on my account without informing me first, I won't use Bell anymore.

Do not go with Bell Canada - for one they charge unwanted charges on your bill. Then when you tried to get them to explain they say, "Well basically that's your problem and you have to pay." They don't work with customers' needs at all. I had this issue with them with my phone years back. I went back to Rogers. Have been a loyal customer to them now 5 years. I decided to go with Bell for cable because of the no wires but now that Rogers has that option I have switch over to them. At least they care about their customers wants and needs and they actually listen. If something on your bill or if you want to make payment arrangements they work with you beyond. Unlike Bell. I would call Rogers first before you call Bell and end up paying ridiculous amount of money to them!

Hi, I am a Bell customer, paying 67 CAD per month around. In last week of Dec 2018 I had called Bell to enquire about taking new phones on contract, as the prices were not good, I have told no to go with new mobile & not to break the contract. Suddenly Jan 2019 month charge has come 591 CAD, customer care representative told that, "You are out of contract." I tried to tell- "I have not broken the contract, please listen the recordings what you do for quality purposes." They mentioned, "Whatever is noted by representative, i.e. final, you have to pay money, otherwise connection will be cut." What should I do, can I go for consumer court?

Bell Canada has been sending out techs for about 6 months now to repair our upstairs landline. After 10 different Bell experts going in and out of our house on different dates, the phone still has someone dialing up in the middle of our conversations throughout the day. We get phone messages such as, "LINE IN USE. BUSY" and no message at all. At times there is no dial tone. At times there is other people talking on the line or just a beeping sound. The biggest joke is through all this Bell has the nerve to have their collections department call us numerous times throughout the day demanding payment of our account.

Very bad company, always trying to take advantage from customer. I requested my Bell internet service transfer from Oct 15th, and after that I got phone call for confirming that my service already been remove, until I check my Bell online, they still charging my internet for extra 2 months. Then I called Bell Canada, they were telling there has nothing notes said I requested for internet transfer. What a joke. You guys called me back for confirming that my service was transferred, now you saying there has no note said anything under my account? Then I called over 5 time upon on this issue, they still saying they couldnt do anything, every time after they said they will call me back in 7 business days for the result. I never get call back, and when I call them back, they told me my conference number different than what they have. OMG, I really hate this company, and I dont have other company that service my area. This company is a shame!!!

Was not happy with every month being charged for outgoing AND INCOMING long distance calls from within Canada. There are a few issues here. I shouldn't be charged for incoming calls. If I did pick up a call it was coming from BC to Alberta and bill amounted to around $20 for 21 minutes which is exorbitant and I don't agree that I had that amount of incoming calls. Also for the long distance calls they claim I make outgoing were false because I used Skype for all my calls.

I have been trying for a year to have my service change. When I signed up originally I got a package with TV, WiFi and phone. After 2 months I decided I only needed internet, so I asked them to change the service to wifi package Fibe 50. When I got my first bill it was Fibe 15 which is the basic package so I also got billed for going over. When I called them to fix it and credit me, I was on the phone for over 3 hours. I got the credit but they did not fix the package. This keeps happening EVERY MONTH - it's been over a year!

Signed up with Bell 2 years ago (well almost 2 years). Got a reasonable deal for everything, mobile, internet and home phone as well as tv. I was guaranteed a certain discount each month which I did receive. However I was duped into believing that the price would also stay the same for the two year period. Wrong! The discount stays the same but the price increases regularly, I must mention that quality of service was not an issue.

Have had nothing but headaches dealing with Bell. Billing cycle on the account doesn't match the billing cycle on my phone and I'm being charged an overage fee for going over data but my phone is showing that I'm still under the limit. I honestly feel as if Bell is just a legal con artist that rips their customers off left, right and center. Horrible service. Cannot wait to sign with another provider!!!

I have a prepaid cell phone $100.00 worth of minutes good till October 2019, no monthly fee. Now Bell are going to charge me $5.00 monthly fee and give me 10 minutes a month (no rollover). I don't use 10 minutes a month, I can go months and not use the cell. That five dollars they are going to take ends up to be $60.00 of my $100.00. Bell says they can do this because they sent enough notice. GOODBYE BELL. And I won't be renewing my Bell landline, FibreOP and internet once that contract is up.

Hello, I bought an iPhone X on the contract and I paid $16 for the insurance. My plan is totally $105. Now my phone is lost and I claimed for that. I have all the proofs of insurance but insurance company and Bell refused to give me the replacement device. Then what is the benefit of insurance. They just simply say we are sorry... Insurance company said that I have all the insurance but my account has been abused but when I ask what abuse I did with my account they said they cannot tell me because of the security reason...**. How would I know what happened to my account. They simply denied my request even I paid monthly insurance. Can consumer department help me? Is there any department who gives me justice? I am not rich that I can buy a new phone???

Five originally was great. I endorsed it when asked by family and friends. Then it began to decline in service. Interruptions of service, freezing of images, distortion on sound and image synchronization. Call center was mostly a very, very long process with a good person or totally clued out person. More and more required area service people. More and more required people to come to the house. Except those people were personable and knowledgeable and a last resort but solved issues often doing things way beyond me or needing outside co-ordination. Now I see constant decline again and again with PVR. First it starts with PVR full when that is impossible. Reboot irrelevant. Then recordings and On Demand experiencing technical difficulties and finally Netflix unavailable. Then hours of trial error, supposed customer service from the other part of the globe by people only reading a script and do not care if there is a resolution or not.

What a monopolized horrible company. None of the people who work there care about their jobs. They don't even know what they are talking about. I was sold a specific phone on Boxing Day at a great deal. It took almost a month for it to show up in the mail. And they sent the wrong phone!!!! I phoned in and the guy I talked to said I could send it back but since the rep who placed the order had typed in the wrong phone they said that there is nothing they can do. I would have to order another phone and there would be no boxing day deal on it. Are you kidding me... I waited until Boxing Day to order a new phone and was so excited. This is Bell's fault. Why am I getting taken advantage of? Huge inconvenience and a waste of my valuable time. I have been a loyal customer for 10 years. Well that ends today. Good riddance Bell. I'll be going elsewhere. What a joke of a company.

I wrote a review on BELL the other day as they screwed up my account and messed up our plans then overbilled and I paid off the account and shut it down 3 times and paid it off again last week and I got another call from collections today... OMG. When will it end. I contacting my lawyer today as this has been going on for 9 months. The worst company ever!!

Over time Bell added all kind of useless charges to my bill - wire care, dish care, phone care, name it. This was accompanied by nice "valued customer" letters which I was throwing in the garbage. Almost $80/month just for the darn home phone that rings mostly with calls from scammers and spammers. Over the phone with support (in India, gosh) was not able to get anything useful. On 01/12 took the decision to cut this and amended online my service features dropping the useless stuff. Sure, being threatened that I discontinue a service which I can't take back if I change my mind. And being confirmed online and by E-Mail for $52.48/month.

We purchased business internet and TV. Added business phone to our bundle and signed a contract for 36 months. After a while the phone bill increased. When called Bell they said they have the right to increase the bill up to 10% annually. When we tried to cancel the phone, they said we have to pay them $500 cancellation fees. Increasing the bill 10% never mentioned when I signed the contract for 36 months. It seems they hide it in fine print and never mentioned. Very unprofessional and unethical way to treat the customers.

I am 84 years old and hearing impaired. For that reason I depend written communication. When the speed of my Bell business became unacceptable (error message that it could not connect and waiting to about one minute to read a newspaper) I tried to chat with Bell. The artificial creature responded obviously because of certain keywords in my first approach. This response was total useless. After I wrote that the chat was terminated by Bell. I was not able to find another suitable way to communicate with this communication business. So I asked my tenant to call Bell in my presence to quit the internet service. I already had found somebody better and cheaper. I trusted that company because I was using their VOIP services for any emergencies.

I work 1 hour South of Grande Prairie AB and there is very poor coverage in this area. Bell is well aware of this and has been for some time but have not rectified this so customers out in the field can get coverage. Telus customers (my work phone is Telus) have no problem getting coverage. I could understand this if I was further North, but an hour out of a large city center where a majority of the population works in the bush, there should be access to their network. A good reason to switch to Telus in my opinion. They have told me a handful of times they are addressing this issue, but yet, nothing has been done. They call themselves the best network in Canada when clearly Telus is.

Absolutely the worst company to deal with, this is not an exaggeration. Get sent in circles & told different things from one person to the next, one day to the next. Waste so much time. Bell tells me I have to go to a Bell store & then the store says they can't do that at the store, you have to call in, and back and forth we go, in the circle again. "No we don't have that device in stock, it is on backorder with no date or eta..." Next day; "We have exactly 908 of those in stock, but you have to go to the store to get it," but when I call the store they do not have any and can't get me one, as I have to do it over the phone. Absolutely ludicrous, ridiculous. One star is way too high a rating. And this is not a one time circumstance, this is a repeatable picture of dealing with any Bell division I have ever had dealings with over the last 2 decades.

The customer service at Bell is the worst I have ever dealt with in my life. Every time I call no one has a clue what's going on and I get transferred at least 3 times every phone call. (That's if I don't get disconnected.) Today was a 30 minute phone call and the problem still isn't resolved. Absolutely horrible.

Bell is a greedy sneaky corporation who tries to squeeze as much money out of their customers as possible while pulling a hood over our eyes. Your CEO isn't making enough money already? While the rest of us work hard to make ends meet. The ethics of this company is disgusting. And when customers try to change or cancel services that they don’t need, you train your employees to give customers the runaround instead of being helpful. Your company makes billions of dollars yet you still need to sneak in an extra 10 dollars here and 10 dollars there out of every account possible. Absolutely disgusting. I’ll be taking my services elsewhere once I have the time to call your terrible customer support center, since the chat feature was useless.

I sold my house and moved on July 16th and didn't take the number with us. Bell has been withdrawing pre-authorized payments since that date. They claim that I never cancelled the phone line, which is untrue. I asked them whether there had been any activity on the line since that time. They said they don't have that information. My husband is terminally ill and I hadn't noticed the withdrawals. Bell Canada owes me $500.00 and they refuse to return the money. Bell Canada stole my dime. Forget this company!

What was told to me at a Bell phone centre was different from what actually ended up on my bill--I was assured that my new plan would only be $10 more a month. I was also charged a $35 fee (for activating my new phone) plus another fee for switching mid-month. None of this was explained to me when I initially purchased the phone. This sort of thing has happened to me with Bell before--I no longer really trust them.

1-844-415-0940. Executive.Office_Relations.Clients@bell.ca. The choice to offshore Customer Service to the Philippines is clearly a mistake. The domestic contacts above were helpful after 8 months of time wasted abroad. Good Luck.

We purchased business internet and phone. Added business TV to our bundle after a while. Our last purchase was due to false advertisement. When we try to cancel our Bell services, we have being giving wrong information on cancellation fees and because of that we decided to stay. When we figure it out that we don't have to pay full for cancelling the services, we called the customer service again for cancelling business solution products. But so far we are not able to get a full answer on cancellation fees. Supervisor of the customer service got an appointment for calling us but we never got a phone call.

Terrible customer service! I have been with Bell for years. I upgraded my husband's device with them and was told we have 3 gb of data. I cancelled my line with them and now I find out my husband was charged $50 for data usage! I call 'em up and tell them that he has 3 gb of data. Why the charge? I'm told the 3 gb was with my line not his! Why DID Bell not think to let me know that at the time of upgrade? And the account for both numbers were in his name so why wouldnt he have the data being the account holder? They DID not help in any way and were **! Do not do business with these people if you love your money! He pays $90 a month and no data!!!!

To get cheap wifi I bought a bundle with credits that made the other products null. I decided I wanted to change my package to just wifi because I dont use home phone or tv. They promised credits wouldnt expire, so I should just keep the package. 2 months later the credits expired and I have been trying for the past three months to get this problem fixed. The bill doubled in price.

My contract was up in August and I still had a 300 dollar balance to go. I was perfectly content with paying my bills monthly and upgrading in August. My phone's motherboard failed and as my occupation requires I have a cellphone I was forced to upgrade my phone. Fast forward to my conversation with Bell today. I was told that even though my phone broke down I was still required to pay 300 dollars. By no fault of my own I am required to now pay a total of 466 for a broken phone. The account supervisor I spoke with was extremely rude. She had zero understanding of my situation and my loyalty to the company meant NOTHING to her. She said I could have got the phone repaired and serviced, after I explained to her that I work with a vulnerable population that requires me to have a cell phone. She said it was out of their control and that I must pay.

Bell is the worst cell phone company in Canada. Not only are they expensive, they don't care about their long time customers. I have 3 lines with this company and 2 of the lines were out of contract. I called them to upgrade both lines but we only managed to upgrade one that day because I asked for a loyalty deal and was advised that department would call me the following day as they were closed. No one called me so I called them back. This time the loyalty department advised they could not give me the plan I wanted because I was not eligible. I had just been offered this same plan the previous day but hours later I did not qualify.

I used to live in the United States and thought Verizon was bad until I started using Bell. Horrible company and everything is outsourced to India or the Philippines so when you call them nothing gets accomplished and there is no way to solve your problem. I couldn't even get a Canadian manager on the line to help me. While the call center in Manila isn't abysmal it's pretty bad. The woman told me she could increase my speeds but it would cost me $20 more month. That didn't make any sense and I quickly realized that Bell has no business sense clearly.

Called to lower my plan, they would not maintain my plan below 35$ a month so the rep offered to move me to pay as you go for $25 per 90 days. I told her that was still more than I wanted to pay so she offered $20 every 3 month. Followed by being transferred to a specialty customer rep of some sort that then confirmed what we agreed on after 2 hrs on the phone during vacation. Now they will not honor our agreement and say nothing in the system says this ever happened. Beyond frustrated, changing providers after being scammed by Bell employees. I will be fine with foreign competition after being treated like an idiot by my Canadian provider. Good luck Bell, you will need it.

I'm not alone in stating that Bell costs are the highest in the world. **. The structure of the billing is borderline criminal - it is not actually possible for me to know what is my upcoming bill. The billing itself is insane - I am charged long distance rates for texting and mobile because I bought my SIM card near the airport when I arrived, making a call or text from Oakville to Oakville somehow long distance. Does Bell need a high school graduate to help them configure their routers so that the text doesn't go from Oakville to the airport then back to Oakville, or is this intentional price gouging?

When I first requested for Bell TV and internet for my cottage, Bell technicians didn’t show up, twice. I had to talk to their case department few times to sort thing out. It was not great experience overall. Each time I call, I had to deal with a different rep and explained what happened. My home residence account is also with Bell. When I temporarily suspect my cottage service, Bell pulled home my residence line by mistake for a couple of days. When they reactivate my residence account, they took off the discount and the price went up significantly.

Have a Samsung 7 Edge on a 24 month contract. Battery drains in 2 hours, phone overheats and apps crash. Went to the local Bell store who informed me it was a known issue with the batteries. Asked if I could have a new one installed. The response was, "No we don't do those as they are a major PIA to do." The only resolution offered was to pay the remaining time on my phone and enter a new contract!!! 310 Bell told me the same thing. So the contract is completely one sided. The very least I would expect on a two year contract is a phone that works for two years. The lack of customer service is absolutely disgusting. The equipment craps out and I am expected to pay you... Hell will freeze over first!

Your Filipino representatives are the absolute worst. They are lacking training and even the supervisors are ridiculous. I have been dealing with an issue over a month now and I have been promised callbacks over and over and not once have I received a callback. All I ever get is Filipinos who have no training and lack and common sense to making customers happy. Bye Bell. I'm going to Telus who have all Canadian reps who actually care about customers.

I recently discovered from a Bell employee that I was being charged $50 per month 33 months later for a phone service that was suspended to the end of contract period, because I did not cancel? Bad assumption on my part I suppose that when contract expired that charges would stop? I’m being told by Bell that I must look at my bill and they are only able to go back ninety days? Although Bell is quick to contact you when you don’t pay, they are not responsible when you keep paying for a service that was suspended? I am on autopay and had gotten used to $250 recurring payment and had forgotten about suspended line?

This company is all about making money and nothing about people!!! As I was new to the Canada they took $500 security deposit and for the 3 months I have been trying to get it back- as I am entitled to-, and unsuccessfully!!! They have only one way to give security deposit money back - sending a check. Every time I call Bell, they say they will send me the check this time, but never do!!! I am so frustrated! I called them again today, and I was told to wait another 20 days, but I don’t trust them anymore, and there is nothing I or store rep can do... The worst service and the most careless company!!!

Phone and TV was to be merged to a one bill account. Was never done correctly, would receive a bill for one account then a credit in other account. Cancel service, returned equipment in summer. Bell claiming equipment not returned, & bill unpaid - sent to creditor - CCA. Proof of bills paid sent to creditor, creditor letter says Bell will forgive bill if pay for equipment but if return to Bell will owe for bills too??? Bell does not care about their customers, don't train staff consistently. Staff really not interested in finding a solution nor is creditor CCA. Will never return!

They no longer provide support for technical problems. Within the last month they have changed their policy to not assist your internet based problems. They state they are no longer responsible if a client cannot connect to you.

Bell customer service is the poorest service in Canada. No any agent have any information, no respect and no manners to talk to customers. Even supervisor name Kyla employee ID/Ez **, she doesn’t have enough training how to handle with people. They never make any efforts to make their customers satisfied. They never care how much customer paying to them and even they get paid from customers' money. I would never ever recommend Bell even if there is no any other network in Canada. Worst company, worst customer service, worst staff. They need to get trained from other good companies. I made biggest mistake moving to Bell. It is just month, but such a arrogant behaviour from agents, I would rather move to another company who will value customers' time and money. Bell should be banned in Canada .

Prices are far too high. Channel selection is okay. Service can be subpar at times. Sometimes their technical staff is unable to assist with issues in a timely manner. Unfortunately not many choices for cable service in Canada.

Way overpriced and there is no competition. Only Shaw and BellMTS are available and satellite companies cost even more. It can be hard to cancel. I have cut all cable. I'm very happy just using Netflix and "other" ways to get my TV shows.

I received extremely poor quality of services from Bell Canada for months. Due to their extremely high prices for poor quality services, I closed my account before by billing month was over (which I had paid for in advance). I am outraged due to the fact that, when I cancelled my Bell internet service, I spoke on the phone on 2 separate occasions, to 2 different Bell Canada representatives. Both representatives confirmed to me that because I had ended my services before my billing month had ended, I would have a credit on my account, which I requested to have returned to me in form of cheque, because I refuse to let Bell keep this money. Both individuals confirmed that they would have a cheque sent to me, which I have never received.

Have been a customer of Bell for 2 years. Internet is NOT the fastest, in fact it disappears often. Working from home is a nightmare as I constantly lose connection. TV is slow and picture freezes and volume disappears. Call customer service every month with no results. Customer service is awful. I was yelled at and told to "be quiet" multiple times. My bill is at $250 for channels that don't work and internet that is not reliable. Look for alternatives, don't waste your time or money on Bell.

Was talking with some good folks at the Source about my data plan with Rogers. They said that Bell was new and improved and could offer a better data plan & cost. Talked with them - seemed to come in lower but previous experiences with Bell (crappy customer service) made me uneasy but wife convinced me so switched. After we did all three devices (all Apple) the iMessage stopped working - a fact we only discovered after we had headed home. I called up Bell technical support and asked if there was something different from Rogers (my previous carrier) or if there was something that needed to be switched. He told me only thing they supplied was data - nothing to do with them and why was I texting from a tablet any ways since his daughter had a mini and they didn't text (a bit different from iPAD Pro).

Since Alarm Force changed to Bell Home the quality of their equipment is unacceptably poor - and their service is non-existent. A new monitoring unit less than 3 months old just suddenly stopped working and no one available for a week! So if our house gets robbed who is responsible - Bell Home??? The (un) service representative - “Ram” was completely useless and as soon as my contract is up they will be fired. Don’t let anyone you care about sign up for this so called home security system.

I am Bell mobility customer for more than Two years. My contract is over. I called five times to renew the contract and get new device. They are directing me to go to the store somewhere. Why they cannot do it on phone and I have to go to store wasting more than two hours. I am frustrated with this company.

We signed back for another 2 years with Bell in August 2018. 3 days after the signing, call failures escalated to 2-4 daily with new iPhones. It’s now December 2018, no resolution and no responses from Bell. Have to reiterate the complete story each time even though we have an open ticket with no resolution. Every time we call Bell, the same run around or hand off to a tech who promises to escalate to the ‘heat’ team. Even the Bell Mobility dealer is fuming at this circumstance. This is a small business account number, I’m certain I’ve lots thousands of dollars from clients not getting through to me. I’ve asked for an account reset, but no. Is our account corrupted? Apparently not, according to one tech. Minutes later, another call fails. Apple has checked the phone, not the issue. New SIM cards have been purchased. Last resort is to buy out the contract - $1300 I just don’t have. Is there any recourse at all?!

Thank you to Bell Canada employee Terry **. She conducted business with me in a very professional manner. Informed and polite. She help me with my billing issue and is a credit to Bell Canada in the way she exhibited her duties.

I was looking for a SIM card for my family who was dropping in for 10 days. No one would offer pay as you go. So we signed with Bell, I was assured I can cancel after 10 days and pay only connection fee. We did pass the internet by a little bit, and we did pay for an extra gig when asked to by text... However, even if I gave my credit card, I was never billed. I was also never provided with a paper copy of any logs. I canceled after 2 weeks of use. They called me 2 months later, asking me for 250$. 250$ for 2 weeks. I told them provide me with the logs and I'll think about it. I plan on offering 100$ which is plentiful for 10 days of service, if they refuse, I'll cut Landline, Internet and TV just out of principle.

Obligated to buy package deal in order to view local news. Multiple channels have the same programs airing. Cost is autrious. No personal pick. In order to have some savings customers MUST go with a package deal that includes cable TV with HD and internet service. We don't watch sports or have kids. Our monthly cost here in Canada is $200. Too costly for seniors.

We made the mistake of changing mobile phone providers because of promises made by Bell. Not only were they misleading and aggressive salespeople, they were gaslighting experts. The first year after switching to Bell, when we put our phone contract on suspension while away for our usual 4 month trip to be with family in another country things went smoothly. They honored the suspension price that was promised - 25.00 a month versus a 10.00 per month charge we were use to by our past provider and most other providers, and of course extending our contract for those 4 months as expected.

I would have to agree with many of the complaints that have been written that there seem to be questionable billing practices with Bell. Specific to my issue was that Bell was providing me with a lesser package for internet/TV but was charging me for the correct (more expensive) package that I had requested. When I noticed that I was not receiving all the services that I had requested Bell made the corrections and I was receiving the level of service that I was paying. Here's the rub. Because my service was "upgraded", which was actually correcting an error that Bell had made, Bell viewed it as a change of service and the promotional price was no longer valid thus doubling my service fees. The phone rep acknowledge the error but maintained I had changed the plan and therefore I was still obligated to pay the new monthly increase. They would not take responsibility for their own billing errors.

Closing account was a nightmare. They decided to put our 2 accounts together then when we told them to put the amounts back on the proper accounts they said we owed the amount they messed up. We have all the paperwork with a zero balance and they still say we owe. 4 calls later and we’re still fighting. 3 simple calculations. Add, subtract, total. Idiots.

The worst customer service I have ever experienced. They never follow through on what was agreed upon. I recently cancelled and they told me they would send boxes for their equipment. When they didn't... I called and they told me I had to buy my own. This, after a very long list of billing issues and service issues! Never again. If I could give negative stars, I would.

We switched to Bell to get a good deal on all our services. We were quoted a price, which we agreed on and asked all the pertinent questions. The Bell retailer assured us that because we were in a two year contract this was what we would pay for the two years. Well surprise - our last bill had an increase and when I questioned Bell Canada (310-bell) they told us they could raise the price for services at anytime. Bell Canada said that our discount credits would not change for the length of the contract, but that’s not what the Bell retailer told us. Our signed contract to protect us from increases only covers discount credits.

They rip me off in sign a 2 years contract deal for (home phone internet tv all basic services $100 month) 3 months after they cancel my promotion?? Started charge me full price $200 a month for the same 3 services. When I asked what's going on with my two year contract they response was "Bell reserve the right to make any changes to your account at any time without your consent or agreement". WTF? When trying to keep my services they saying the price is now $200 a month for these 3 basic services for 2 years which was not the agreement I sign? They break their end of the bargain and contract without customer knowledge? After canceling they send it to collections. WTF Bell?

I have been dealing with different representatives from this company for more than 3 weeks without getting any resolution to the problem. Their sales people only try to sell their products and services to get commission, without any regards of the customer needs. They promise that everything will be taken care of, and you don't have to do anything. Once their technician comes in and everything is screwed up, you are on your own to get everything done. You have to spend endless hours on the phone day after day speaking to different people. Each time you call in, you have to start explaining from the beginning again. They promise to call back and never do. I hope that my problem get fixed soon. I will never use this company again once my contract is finished.

I am currently a Videotron customer and have had two Bell Canada sales reps come to my door in the past year to try and convert me to Bell. Yesterday the second rep came and offered me a low monthly fee with extra privileges with no end date. The online offers are less generous and end after 12 months. Needless to say, I was very skeptical but told him I would compare the two companies. The Bell website did not give me all the information I needed to make a direct comparison. Later that night the Bell rep returned without being invited and proceeded to be pushy, asking several times to come in for 5 minutes to write down the details. After several minutes I had to close the door in his face as he was asking to come back again. I decided then and there that even if Bell has a better deal I will not switch to them because of their sales practices. Reading other comments here has just confirmed that I made the right decision.

Bell Canada has false promises when you sign up and over charge you after a couple months. They do not keep up with their end of their details that they agree to. I have to call in every few weeks to discuss billing problems each month. Not only do I have to call in, but they have horrible customer service... not only have I been hung up on and laughed at but constantly the customer service reps are just giving you the run around and wasting your time on the phone for no reason. The amount of times I hear them say "Let me check on that one with my supervisor"...is beyond me! I have been compassionate and kind about expressing my dissatisfaction with them on the phone each time but these customer service reps just don't care about what they are doing and it's clear that they feel like playing games with you.

For over a year I have been trying to unlock my device, I already made several calls, I already sent my phone to your support department and none of those actions unlocked my phone. I am extremely frustrated. Bell always gave me problems during my time as a client and I do not recommend to anyone, but I expected that at least to have my rights it would be reliable. Clearly it is not. I want a solution for this problem asap. I paid for the phone, I paid regularly my monthly bills and now I want my phone unlock as is my right. Thank you.

I ordered a new phone line and a mobile phone from Bell and did not receive it yesterday. At first they wanted me to go to the store to provide some documents (identification and stuff like that). After calling the store he told me that he doesn't know why they directed me to him as they don't have any stock to complete my order. Then I called Bell and they told me that the order got cancelled. It was without any notice and without any consideration of peoples' situation. Not professional and I do not recommend them at all!

I am paying 99.99/month of high speed internet, but I am getting an average of 8.49 speed download and 5.62 upload on average. This server is suppose to be Fibe 100. I called in, was told if I want a faster speed, I had to pay over 200 dollar for another modem. The modem I have with my service barely have any range. My bedroom is on the 3rd floor, and I can't get WiFi from there. I run a 50ft cable WiFi to the 2nd floor, so I can get internet in my bedroom. We only have one working phone jack in the house.

It all started a few months after I signed with them, when they randomly boosted up my monthly payments. I was already paying 75$ for internet alone, and then they pushed it up to 95$ a month without telling me. I called to complain because I put a set amount aside every month to pay my internet bill and this surcharge cause the payment to bounce due to insufficient funds and RBC charging me a 45$ fee. No one could help me, I had to have my boyfriend call back and be firmer for the Bell Rep to even consider helping us out. She eventually brought it back down to 80$ a month which is still 5$ more than originally.

After close to 20 years I went back to Bell this year claiming they have changed and stole my business from Rogers. Now regret it again. I had a door to door salesman call Chintan in the Brampton Area that came and sold services for a fixed price for a year on contract and now in 3 months it has gone up 20% without no changes done on my part. All their discounts have hidden condition that is not mentioned when you buy the service but then they have a field day tacking on service fees. What a disgrace of a Company. Being so big they have no shame and their customer service is pathetic. Avoid Bell Canada no matter how sweet the deal is because once you become their customer they have a hand into your bank account to steal. They raised their prices by 5 approx dollars per month stating they had expenses to cover and we have no say in it at all. Then they hide some of their discounts with bundles that they give for free and expires with it.

The tablet could not be activated that day; I was told to come back the next day.

I currently have 3 lines on Bell, I called Bell on Friday Nov, 16 to cancel 1 line as the phone had been lost. I spoke to Jessica Employee # **. She was trying to convince me to not cancel as I was due for an upgrade, she offered me 2 free phones and upgraded my 3 line plans and included 7gb of data at a given cost. I wanted to wait until Black Friday to see the deals before making a decision, but she confirmed that they have a Holiday Price Guarantee and I would be guaranteed to receive any holiday deal they have. I received 1 of the phones and when I called into to activate it, I was told by Jennifer Employee #**, that the deal I was given was incorrect and they could not honor it. I would be charged additional monthly fees, if I wanted the additional data. In addition there was no way they could offer me the Holiday Price Guarantee either. So basically everything I was offered by Bell could not be met.

Bell is a joke. They told me they would be coming one day and didn’t show up for 4 days. Mind you between those four days I called 15-17 times asking if they were coming and being told to confirm my address multiple times and being told that the technician is on his way and he never showed. I absolutely hate Bell. I called tech support and they told me they’d credit me for the whole payment and didn’t only for the ** 4 days. They’re a joke of a company. I will be cancelling with them as they’ve totally lost all respect from me.

Bell Canada put fiber optic cable to my neighbor house which they connected from the other side of the street and the cable was hanging too low. When a truck was passing it reached the cable as the cable was hanging too low on the street. Once the truck hit the cable the metal thing came out from the house and fell on my car and broke my windshield. It's being more than 10 days I am trying to resolve the issue. Today Bell send me a text and asking to talk to my car insurance company to fix the windshield that broken by Bell Canada. My insurance company don't cover as I have deductable that is too high. I am too surprised the way Bell is handling and not taking responsibility of their action. I as asking Bell Canada attention and resolve the issue. I can be reached at **. Thanks.

I signed up for Bell Fibe August 2017 for 2 years at $99.00 a month. I bill keeps creeping up and customer service redirected my situation, when I asked for the loyalty department, I was spun around to avail.

No one worse customer service in Canada. Never seen in my life such a bad and worse customers service. Not recommended. They just knows how to cheat customers. Last 2 weeks calling them every day they will tell you different story.

My wife and I are both longtime Bell Mobility customers. Her phone is under contract, mine is not. We recently moved and needed to port my cell number to our new landline. I called Bell and spoke with a customer service representative, explaining the situation and making the necessary changes. It should have been simple; my wife's contract and phone remain the same; my cell number was to be ported to our landline and I would be assigned a new cell number by Bell. Bell billed us incorrectly, charging the change to my wife's cell number and dinging us for breaking the contract. Because we signed up for automatic payments, Bell incorrectly charged more than $411 to my wife's Visa. I called to have the mistake rectified and have received a world class runaround! Fast forward 6 weeks; to date I have spent more than 4 hours on the phone with various customer service people, and their supervisors.

Was a 10 year customer of Videotron (who have excellent customer service). Switched to Bell to get TV service for relatives who were staying with us. From the first call to a month and a half later I am on the phone with customer service once a week minimum trying to fix their screw ups. Here's the nightmare: Go online to Bell website chat with rep about ordering Gigabit Internet, TV and mobility service. Was very specific what I was looking for. Get quote for it, I go ahead and order it, turns out chat person (or bot) didn't include mobility in the quote. Have to start the same process all over a 2nd time with their mobility department (just so you know Bell mobile and Bell TV/Internet are like 2 separate companies and NO ONE talks to each other so you're like 2 different customers to them).

I’ve been trying to have a group chat with people from work through my iPhone 8. Apparently Bell does not support group chat between different phone manufacturers. I was literally told the only way I could have a group chat where I could participate with the group is if the entire group has Apple phones. If not then Bell doesn’t support group chatting between for example iPhone & Samsung so messaging from an iPhone would be sent out individually and if I want to send a group message out I can also do this individually. Shaking my head. What year is this? And of course since it’s a new phone with a 2yr contract I have to continue with Bell. IMO Maybe Bell should ask Rogers how the technology works?!

I was travelling through Edmonton Alberta when the charging port on my mobile device stopped working. I entered a Bell Mobility store on the second floor of the West Edmonton Mall location to purchase an upgraded phone on October 8, 2018. While in the store location I decided on upgrading to the iPhone 8. During that process the sales representative advised me Bell Mobility is offering a promotional tablet. I declined the tablet on multiple occasions, insisting I was only looking to upgrade my phone and wished to keep my same plan features as I didn’t not want any features to be hindered for use with the new mobile device.

We were with a different phone company prior to switching to Bell, we had poor customer service with our last company and decided to change to a different provider. We reached out to Bell Via Twitter and were very quickly met with the friendliest Customer Service rep we had dealt with for many many years. This was one of two times Bell treated us like humans and not just another number.

I’ve been Bell customer for almost two years, but I’ve experienced very poor customer service. So many times I’ve been changed over and spent over an hour just to fix the issue. Once I finish my contract I’m gonna cancel it. I wouldn’t recommend to anyone.

My internet at home keeps on going down because the line to my house is old and they won’t fix it. I used my phone data for emergencies and went over, waited 1.5 hours to get an agent and was told that nothing could be done, even though I’m paying up to 5 gigs of download speed I’m getting 0.8m when it does work. I’m rural and am stuck with Bell, no other company services this area. Bell is the worse company, I hope they read this reviews and get better as they were long ago. The only reason they have a one star is because we can’t do 0 stars I’m sure.

I have Bell since 5 years for business and home services... We wanted to cancel our home services to try different company and requested them to cancel for 27th November, they sent wrong update in e-mail with cancellation on 10th, we wasted another 1 hr and another agent said within 24 hrs it will be resolved. its been over 2 days still nothing happened, I am again on phone trying to reach out to someone wasting another hour... All our work is dependent on internet, we couldn't do salaries because we had no internet... Totally frustrated and do not recommend Bell to anyone and I am planning to cancel all my accounts with Bell...

Please be aware when canceling service from Bell Canada. Customer Service just pretend they are deal when you tell them you want to cancel their service because of poor service and high price. I have to call them numerous times and they only start the process almost two weeks after my first call. They also charged me after I cancel my service. I would never go back to them.

One of the worst company in Canada... They added the contract without our consent!! If I have authority... I will simply shut down this company. They charged the extra bill and the customer service is so worse...

Bell should honestly get the hint with the one star - if I could have given them a minus million I would! Their customer service sucks! Their product is horrible - and if I had someone else to go to I would be! At this point I’m thinking no cable is better than Bell! I’ve given them a 1 on every survey and I can’t get someone to call me! Sad - I can’t say it enough. If you're not with them - thinking of going with them—DONT. YOU WILL REGRET IT! They may find their crappy useless equipment in the road!!

We had a problem with our Bell hub for all our services. Called C. Service to find out a fix for the hub. They gave me the runaround and said they would send someone out the next business day. Two days later and still no one came. I called and they said it's not their problem and the tech will be another week. We canceled our service after they laughed and said they don't care what we do. Fast forward to our final bill. They added a termination fee, after they told me there wasn't one. Then they add $150 fee for shipping 3 receivers 10 months ago that somehow they missed. They give you the runaround on the phone and have terrible customer service. I HATE BELL and will never again fall into this trap. They have gutless supervisors that don't want to work with you. I offered to meet in the middle on the charges and still pay some. Keep an eye on your bill as they will ** you as well. BELL CANADA WORST COMPANY AROUND.

Bell Canada used to be the best!!! Now it is the worse company EVER! All of the sudden they increased my monthly bill from $140 to $220! Called C. Ser. They said promotion finished. It Was first time I hear about promotion. C. Serv. Made fun of me. I spoke with loyalty dept. They refused to waive the extra charges and said IF I DON'T PAY I GET STUCK! V. Cheap and rude way of dealing. She pushed me to request cancellation all services. She didn't care and told me services will be cancelled tomorrow!!! WOW! I hate Bell Canada. They also cheated on the internet signal. TV was not working for months. Technical support couldn't fix it and sent new box and also didn't work. I had really hard time dealing with this bad company. Being with Bell Canada is suffering all the time. Regret to spent time with them.

I have had Bell Fibe package (phone, internet and TV) for about the last year. Last month on October 5 I lost all three services. Not having a cell phone, I had to drive to my office to report the interruption. Tech support would not deal with me because I was not in front of my modem and they hung up. Called back on the 6th and explained my problem. They said that they do not show any problem on my end and told me to reset my modem. Called for service again on the 7th, they continue to say that they don't see a problem and won't sched a service call.

Had a scheduled appointment with Bell today to hook up our satellite TV, took time off work to accommodate their schedule, they did not show up. I called the office and was transferred to 3 different departments, after another half an hour on hold I was finally told the technicians would be at my house in half an hour, again we waited and no show. Called the office again and they were closed for the day. Bell doesn’t appear to need any more customers and the joke was on me. Good one Bell.

I have business account with Bell, I have 2 cellphones. Rules to know about their customer service, IF they are not able to solve the issue through phone and are rude and bang the phone. There is no details of this recorded in Bell network. I have had this multiple times and yesterday I lost it. Customer service lady kept the phone while I was on conversation. I didn't get her name. When I called the second time there was no track record of who she was since there was no notes updates. 2nd and 3rd time they could not open the account since system was down for 4 plus hours.

I received a bill from Bell amounting over $700. Only to find out that my plan only covers unlimited calling from Bell-Bell network and I got charged long distance calling other network. The plan I'm paying is $105 with only 2gb of data. When I called the customer service they said they couldn't do anything about the charges because it's valid. It doesn't make sense to me to have a plan cost $105 and doesn't cover unlimited Canada nationwide calling! This is absurd!

I will never go with Bell Canada again. We signed up for their high speed fiber internet and phone. At first the internet was fast and never dropped the 1st few days...then it started to slow down and would drop around the same time every day. This is not a good thing if you work online from home. We cancelled and switched services to Cogeco at the end of August 2018. A month later we got a bill for September. I called and told them we were not with them anymore. A Supervisor called me back and confirmed we were cancelled and paid up and were clear of Bell Canada.

Been with Bell Fiber since 2017 with no internet issues. October 2018 internet starts being slow across all devices. Oct 20 internet stops working completely. Call Bell. Agent on phone is unhelpful and does not want to send technician. Agents cuts the line and does not call back. Next day; still without internet. Using mobile data to hotspot computers. Call Bell again and this time technician booked for next day visit, W. Technician does something to modem; internet works. Today, Oct 26, 2018 F. Internet is so slow that cannot load a speed test or load multiple sites at a time. Call Bell. Speak to agent Mohamed **. Agent is initially cordial. Agent says that there is interference in the house that is interfering with day to day WiFi.