RCN

RCN is dishonest- or at the very least really bad at accurate record keeping. Originally, November 2021 installation was a mess. I had several people come out over the course of three weeks with little progress actually getting internet installed. One guy was at my apartment for two hours, didn't have the appropriate equipment, said he would be back the next day (obviously my issue for believing this) and he never showed up. Now, fast forward a year and a half: I moved, cancelled service and returned my modem (I have a receipt!).

Yesterday the internet was outage kept until almost midnight. From 9am until 10pm. They give credit 4.87$. What in hell I’m going to do with 4.87$? I don’t recommend. Also the internet slow. They did increase their price

The apartment I previously lived at required us to purchase internet service through RCN. I wish they never did because this company is beyond a joke and so money hungry it isn’t even funny. It’s almost sad. I had subleased my apartment to another tenant after 6 months of residence and I informed RCN of the new tenant and to remove my name off all future bills. I don’t know what happened or why they chose to not, but literally a year later I wake up to a collections of $300 on my credit report. I call the place, and they claim they received this information from RCN. I couldn’t believe it after a whole year that they would do this.

With grave concerns about the conduct of your company. I have experienced repeated instances of unsatisfactory service, including the unilateral increase of payments without prior customer acknowledgement or consent, the necessity for customers to negotiate for promotional offers, and the reduction of network connection speed after such negotiations have occurred. Such conduct is not only disappointing but also constitutes a potential breach of contractual obligations and other legal duties. We demand that your company immediately undertake an investigation into these matters and take appropriate corrective actions. All loyal customers, deserves the provision of fair and reliable internet services. The US Congress should pursue legal action to protect its citizen’s rights and interests.

I'm frustrated at the increase of cable and internet. I recently changed to just internet. The pricing is cheaper and speeds faster for new customers compared to a long time customer of over twenty years! I have 400 Mbps for $57 a month (not including tax etc.) for new customers 600mbps is $45!!!!

I starred with RCN in the Boston area a few years ago with their 500Mbps plan for 39.99. As soon as "Astound" (as in, I am astounded by their horrible service) took over, my bill jumped to over $80 a month. That would be fine, as a 500Mbps connection is still worth $80 a month to me. BUT (and I wish I could post screenshots of this to show you), my connection speeds have been between 40-80Mbps for the past EIGHT MONTHS with NO help from the customer service agents.

Current Pledge. "We’ve made a pledge to our customers to put them first in everything we do. We are dedicated to going the extra mile to ensure our customers’ experiences are astounding, every 39 minutes on hold to tell me they don't have an answer as to why my bill is wrong. And want to charge me $9.00 because I spoke to a person to pay my bill time." It is off by $100.29. My recommendation for an accurate pledge... "We don't care about you or our time... It's all about the revenue stream like the $9.77 a month we charge you under the code of Network Access and Maintenance fee. We have you by the bytes and nothing you can do about it..." -> Much more accurate. Can't wait for Comcast to come in our area.

I am a university student who moved to DC a year ago. Like many others, RCN offered acceptable speeds for relatively cheap prices. Not wanting another 100 dollar bill I chose their 100 Mbps speed for 29.99 option. This didn't last long. As many others have said here, my bill slowly increased without me noticing until I checked my account status randomly to see an 80 dollar bill on my account. This being a far cry from 29.99, I called the company and asked them to disconnect the service.

So a little less than 2 months ago I called up RCN/Astound and complained my rates were getting too high. After a 30 min. conversation I was switched to a different plan for a lower rate. I asked the rep. how long that price would be good for and she told me 12 months without any increases. Fast forward 2 months, my rate just increased by $5 a month. I've called RCN/Astound 4 times now and asked for a supervisor so they could explain to me the increase in my monthly rate. One is NEVER available (even after waiting 40 mins. on hold) but I am assured by the rep. that a supervisor will call me back within 24 hrs. It's been almost 2 weeks now and no one has returned my call. 4 separate promises for a callback and nothing.

Do not go with this company, on top of being super rude to their customers they raise their prices without notice. What they do is that they give you a low price and then they add all this “sub charges”. When you open your eyes you paying $80 for bad service. On top of being rude to you they also condescending telling you how all the companies do this. They do but at least they give you good customer service and good internet. Not mediocre service and customer service. The internet sucks. If it rain good luck getting good signal. I went with Spectrum at the moment, I will Pay 80 for good internet. You will keep losing customers. Skip this company. I’m surprise how this is still Operating. Would never!