RCN Reviews

With grave concerns about the conduct of your company. I have experienced repeated instances of unsatisfactory service, including the unilateral increase of payments without prior customer acknowledgement or consent, the necessity for customers to negotiate for promotional offers, and the reduction of network connection speed after such negotiations have occurred. Such conduct is not only disappointing but also constitutes a potential breach of contractual obligations and other legal duties. We demand that your company immediately undertake an investigation into these matters and take appropriate corrective actions. All loyal customers, deserves the provision of fair and reliable internet services. The US Congress should pursue legal action to protect its citizen’s rights and interests.

I'm frustrated at the increase of cable and internet. I recently changed to just internet. The pricing is cheaper and speeds faster for new customers compared to a long time customer of over twenty years! I have 400 Mbps for $57 a month (not including tax etc.) for new customers 600mbps is $45!!!!

I starred with RCN in the Boston area a few years ago with their 500Mbps plan for 39.99. As soon as "Astound" (as in, I am astounded by their horrible service) took over, my bill jumped to over $80 a month. That would be fine, as a 500Mbps connection is still worth $80 a month to me. BUT (and I wish I could post screenshots of this to show you), my connection speeds have been between 40-80Mbps for the past EIGHT MONTHS with NO help from the customer service agents.

Current Pledge. "We’ve made a pledge to our customers to put them first in everything we do. We are dedicated to going the extra mile to ensure our customers’ experiences are astounding, every 39 minutes on hold to tell me they don't have an answer as to why my bill is wrong. And want to charge me $9.00 because I spoke to a person to pay my bill time." It is off by $100.29. My recommendation for an accurate pledge... "We don't care about you or our time... It's all about the revenue stream like the $9.77 a month we charge you under the code of Network Access and Maintenance fee. We have you by the bytes and nothing you can do about it..." -> Much more accurate. Can't wait for Comcast to come in our area.

I am a university student who moved to DC a year ago. Like many others, RCN offered acceptable speeds for relatively cheap prices. Not wanting another 100 dollar bill I chose their 100 Mbps speed for 29.99 option. This didn't last long. As many others have said here, my bill slowly increased without me noticing until I checked my account status randomly to see an 80 dollar bill on my account. This being a far cry from 29.99, I called the company and asked them to disconnect the service.

So a little less than 2 months ago I called up RCN/Astound and complained my rates were getting too high. After a 30 min. conversation I was switched to a different plan for a lower rate. I asked the rep. how long that price would be good for and she told me 12 months without any increases. Fast forward 2 months, my rate just increased by $5 a month. I've called RCN/Astound 4 times now and asked for a supervisor so they could explain to me the increase in my monthly rate. One is NEVER available (even after waiting 40 mins. on hold) but I am assured by the rep. that a supervisor will call me back within 24 hrs. It's been almost 2 weeks now and no one has returned my call. 4 separate promises for a callback and nothing.

Do not go with this company, on top of being super rude to their customers they raise their prices without notice. What they do is that they give you a low price and then they add all this “sub charges”. When you open your eyes you paying $80 for bad service. On top of being rude to you they also condescending telling you how all the companies do this. They do but at least they give you good customer service and good internet. Not mediocre service and customer service. The internet sucks. If it rain good luck getting good signal. I went with Spectrum at the moment, I will Pay 80 for good internet. You will keep losing customers. Skip this company. I’m surprise how this is still Operating. Would never!

The reason why this company is called Astound is because of its astoundingly horrible service. I’m writing this review on behalf of a friend who has been a Wow/RCN/Astound customer for years. His phone, cable, and internet services were abruptly disconnected last week without notice, citing “old hardware” as the reason, despite the fact everything seemed to be working properly up to that moment. He wasn’t home when a service person came to resolve the issue, and was then told the next time a person could come out is over three weeks away! So he is expected to be without phone/cable/internet for another three weeks? There must be one person in a van expected to service all Astound customers in the Chicago area.

Well first thing they did is authorize a double payment on my bank card. Thankfully my bank noticed a replica payment. Now they shut off my internet before the bill due date but then realized they made a mistake. When I called customer service the girl must of just woken up because she was working from home. She was mumbling her words so I hung up. Absolutely useless customer service.

I got to wait 6 days till my internet be back working. But don’t pay they be quick to call or mail you something. They need to hire more technicians to work on people service because no one should have to wait almost a week to get your service fixed. That don’t make sense at all. And they really need to get their stuff together. Because I can not wait that long. I am about to leave this company because it is always something.

I can only speak to RCN Internet that I've had for several years. My latest experience with them was to upgrade my speed to one of their standard tiers. It went smoothly and now I'm getting twice the speed for the same price. I've now upgraded my speed twice with them to their new standards. I originally came from Comcast Xfinity because of Comcast's imposition of data caps in the Midwest. Other than that I was fine with Comcast although it was a little pricey. Haven't had any RCN internet outages that I've noticed in the past year so it currently is on par with Comcast for quality where I had no to few issues either.

Very poor connectivity. Since astound took over, connectivity has been unreliable. Customer service is even worse. Long wait times on the phone, Agents do not understand what I am saying, Never had this kind of trouble with WOW.

Last June 2021 we left Comcast for RCN for a lower rate which totaled $152.73. That rate was supposed to be fixed until now (June 2022). However, in Dec 2021, 6 months later, they raised the rate to $163.57. We just received our July bill for $243.17 - over $90 higher than one year ago! And the service has been substandard. Frequent freezes on the TV with "video loading" appearing. My husband has had to call RCN/Astound several times to get this corrected. Needless to say, we are going to look for another company.

Was with RCN for a couple of months so former customer. Service was okay but after a while, my bill kept going up and up and no matter what I did or talked to. It didn't go down or was lowered. After trying my best to stay with them I finally had to cancel and move to AT&T/DirecTV. My bill is half what I was paying for RCN.

Called and requested a site survey to bury cabling as our cables are aerial and go through neighbor's property. This is likely not even legal, but the neighbor hasn't complained. We are trying to do something about it and have wires buried the same way as electrical is from the same pole. Rep on the phone wanted to "send a technician," then casually mentions "possible 79.95 fee" when I explained there is no tech support necessary, it's a survey to see assess the possibility of burying cables. I asked for engineering dept, and was told "there is no engineering dept" which I know for a fact is a lie. Then the rude rep simply hung up on me.

Please save yourself the trouble and do not become an RCN customer. They quoted the wrong amount for services, the tech set the services up wrong, had to get a second tech out. The management never wanted to fix the account set-up. I was being charged $185 monthly just for internet services. I canceled all services within that same week. Please save yourself the time and frustrations, it is not worth it.

My monthly fee for RCN internet service has been increasing over the last several months (in total by 28.7%). I reached out to RCN and was informed that in the next few months my bill will be more than double the current price. I requested a price information/sheet for my area and was informed that it is only available on the back end. Within my online account, it states that pricing may change every month and to reference bill for details. The bill lacks any specifics. I have been with RCN for a while now and in previous years they were willing to assist/address this. However, it is now pretty clear that keeping current customers is not of interest to RCN. As of writing this review, I am researching other providers and plan to switch in the new year.

In 2019 I decided to remove my TiVo service since they jacked up the prices for the monthly service. A few months later I had issues with my modem (their property) and they sent a technician to troubleshoot. The technician took with him the TiVo boxes and I thought that was great. Fast forward to Oct 2021- I moved and transferred my services.

1/2020 RCN reps knocked on my door and promised the world for $140 a month with a 2 year contract, 10/21 still under contract they jacked my price up to 186.00, I called and was told it would be fixed in 48 hours, now these idiots jacked my bill up to $207, called again and told the standard bull they will fix it in 24 hours, they also downgraded my tv service and lost a lot of channels, waiting 1 more day and giving back their equipment and going back the Xfinity for the new customer $89.99 deal, do not get RCN as they lie and cheat the consumer

Updated on 10/26/2021: I already wrote a review, but wanted to add more as I finally spoke to an agent that found record of the $256 modem I was being charged for had been returned months ago. Even the agent who finally helped me stated "it has clearly been returned". It took two months and being disrespected by several agents to finally find someone who would do their job. If not for Jasmine, I would be charged $256. absolutely would not recommend this company.

I signed up with RCN cable, internet and phone bundle in 9/2019. I was quoted a price of approximately 134.00 a month and that’s what I paid automatically for a while. I admit I’m lazy and don’t look at bills I pay automatically. One day I did and saw my bill increased to 158.00 only few months into a 2 year deal. I called and they said they’d fix it and again I forgot about it. I went from Comcast to RCN because of price increases and because there were no other cable providers in my area so we were a captive audience and Comcast knew it. No good deals were offered except to new customers but at least Comcast at had great service!

I've had RCN for a little over a year. As with most ISPs a bill increase is expected but around the time my bill went up I started receiving promotional mail for new customers that advertised 5x the current bandwidth I was receiving for around the original cost of my plan. I figured that it was worth contacting RCN to see if I could get any adjustments to my service to be more in line with their current offerings. To my disappointment, RCN doesn't seem to be concerned with current customers as there were no options for either an increase in bandwidth to match their current offer or a price cut for slower service. I wasn't expecting the full new customer promotional rate but it's ridiculous that as the company increases service bandwidth and lowers costs, current customers are stuck with their old rates.

I wish we went to the Consumer Affairs website prior to signing on with RCN cable company so we could have seen the other complaints. We moved into the Madison Farms Development Memorial Day weekend and were told we had 2 cable providers to chose from, Select Service Or RCN. My family members warned me of RCN service but the deals were better with RCN so we went with them. Installation tech was awesome and all seemed ok until the next day when things were not working. No joke, the techs have been to our apartment 4x since we moved in. The cable goes out at least once a week and the Wifi loses its connection more than 1x a day. We are beyond frustrated at this point. We are paying $215 a month for cable service and supposedly the fastest Wifi they have? Something has got to change and SOON.

After RCN internet stopped working for 3 days straight and I have to pay extra cellular service. I decided to switch my internet provider. I after they told me they received my equipment and processed my refund, I called on the status of my refund. Each time I call, they tell me it is going to take longer. They are literally making up the policy on the spot!!! Every time I ask them to send me what policy they are referring to, they just tell me that is on their manual and it's not on the internet. When I ask they send me a confirmation that they have requested to send me the check, they tell me they can't do it. In another word, you will NEVER get your refund back!!! They then proceeded to put me on hold for over 45 mins at which point I just gave up. Worst service ever. No transparency. No trust. Just want to take your money. The internet quality is the worst. Always breaking up and just stops working for 3+ days for no reason. My friend got her RCN back working after more than a week.

I booked an appointment for technician to install internet in my new apt, they dissed me twice after a week of waiting with no wifi. I lost a day of work because I was waiting for them, technician never arrived. And when they cancel the appointment, they just don't say anything, you have to call again. I had to call them a few times, was on the phone for too long with every customer service representative. It was a horrible experience,, I got a bad anxiety that day watching the phone for 7 hours. I booked with someone else.

Have been a RCN customer for several years until one of my cable controllers wasn't working. I was told to return it to the store (40minute drive) or mail it back with NO reimbursement for mailing PLUS I'd be charged $15 for a new cable remote! Xfinity/AT&T/Verizon etc. do NOT charge customers for replacement defective equipment. Once my contract is up, I'm OUT and DONE with RCN. Yes, over $15+...It's the principle of the matter.

I’ve had RCN for about ten years. The prices increase every month which is ridiculous. I tried to to speak with somebody from billing side but unable to reach anyone. So I will Looking to switch to another ISP very shortly. Stay away guys!!

WORST. COMPANY. OUT. THERE. BAR. NONE. If I could give 0 stars, I would. Since March, I have had SEVEN separate technicians (including supervisors) come to my apt, 3 new modems, wires "fixed" (they did nothing) and I lose internet DAILY. Literally every day I reset my modem. I've called RCN over 50 times to troubleshoot. None of their reps that answer their calls are willing to help, simply saying they "elevated the problem" to a supervisor level. AND THEY ARE ASTRONOMICALLY PRICED!!! Save yourself the time, headaches, money, everything. Go Spectrum or Verizon, go ANYWHERE BUT RCN!!!

One day after I posted this review, Jackie from RCN reached out and resolved the billing dispute, with a "courtesy" credit. Dealing with RCN was a hassle. But with the satisfactory resolution, I have added an additional star.

I lease a static IP address from RCN, to which they provide a standard name-to-address mapping for my private domain, via their DNS server (auth1.dns.rcn.net). Last month (5/19) RCN unilaterally changed my static IP address without changing the mapping in their DNS database, with the result that URLs prefixed by my private domain now go nowhere. Since then I have called RCN Customer Service at least six times seeking some resolution. The problem ticket has been escalated to Engineering three times, and Engineering has sent the ticket back each time without fixing - or even showing any understanding of the problem. So I'm left wondering Does anyone at RCN actually understand basic principles of the Internet?

This company censors content that differs with their political leanings. They have many left leaning stations but not Conservative such as Newsmax. They refused to cover President Trump's recent rally in Ohio. I would not support them.

We recently moved and decided to try RCN as our internet provider. The technician promptly came to set up service, but left without connecting our computers to the wireless Eero pad. We finished the job as our previous service had been set up and connected our computers to the router and spent the week trying to figure out why we had no connectivity. Since we were in the process of moving, we called when we were settled in only to be told that the computers should have been connected to the wireless Eero instead of the modem. RCN refuses to reimburse our full week without service due to their failure to complete the installation and I am disgusted already with RCN. Their failure to finish the install also resulted in our being charged an overage by Verizon, since we were unable to use the wireless that we are being charged for the save on our data. All around a really BAD experience. I would NEVER recommend RCN for ANYTHING.

RCN is not adhering to the Federal Program as advertised. In person and many phone calls to no avail. Contacted State representative to investigate the false advertising claims and or failure to follow the mandated Federal Program.

Forgot to pay my April bill (my bad). My payment is 71.56 a month but they want 185.00. Even with April and May it would total 143.00. I understand a late charge but $40? Customer service was horrible and couldn't tell me why it was so much. I'm looking elsewhere. Their prices are way too much for just internet and I use my own equipment. Told customer service I was going to go another company and she just said "ok" so they don't care much about their customer retention. I've been a customer for a long time but there's other options for less with better service.

I was a loyal RCN customer for over two years in a condo, but ever since I have been trying to get service set up to my new home, it has been the worst and most unreliable experience with any telecommunications company I have ever dealt with. I have been trying to get somebody to come to my home and run a new line from the telephone pole to my house and then get my gear installed for over a month. I call customer service almost daily, and all they can do is put in tickets "with dispatch" and that's it. I have escalated my installation twice, and nothing has ever happened. Twice now I have had RCN trucks stop by with a bucket truck to install the line, and twice, they leave without installing the line and never return. TWICE. I have asked numerous times to be contacted by dispatch or whoever is in charge of installations, and not once has anyone ever called me back. Customer service just tells me there is nobody else to talk to.

Now going a week without reliable Cable or Internet. The past two days have been completely shut down. Hours on Technical Support, no respect for their Customers. Incompetent, rude, and nontrustworthy.

Within this past year, more so the last few months our internet service has been horrendous! We pay for 1G & are constantly dropping connections throughout the day or as my son calls it "lagging". This is a huge problem especially when my child is online for school & can't even stay logged into a zoom class or get back on. I've had RCN out so many times I've lost count. I even went out and bought my own equipment hoping that would solve the issue but it hasn't and it's still bad. I'm at a loss of what to do or how to fix the issue. I am constantly contacting my son's teachers explaining why he's missing classes yet again & thankfully they are understanding. At this point I'm so beyond frustrated & believe RCN just doesn't care. If I could give zero stars I would.

I have been forced to use RCN in the past and currently have to due to living in a condo building that has a contract with RCN. After I moved from one building years ago and once again when moving to a different unit within the same building one year ago my credit card was charged $500 for failure to return equipment. In both instances the technician took the equipment. After being burned the first time, I took photos of the serial numbers of all equipment and the badge of the technician on the second occasion. I have called 5 times in the past year, each call lasting over an hour. I was eventually credited $400 but was told they can’t find the modem and router I returned. I returned all equipment at the same time and gave the guy a box to carry it all in.

RCN provides decent internet services but customer service is appalling. I have called multiple times and waited more than hour to speak to a representative. There are surprise billing increases and fees added all the time (at least four increases for me in 3 years). When I contested one of these increases with my credit card company, RCN did nothing to fix it but did block that credit card and all other Visa cards for my bill pay. There are "convenience" charges for 1 time payments (instead of auto-pay) via my checking account; I assume this is because they don't want people to pay attention to the bills and the monthly disparities. The credit card issue is particularly galling.

I've been with RCN since 2010. I used to have internet and basic TV. The price kept going up, and I had to drop the TV portion. For the past few years, it's been only internet. My bill has gone from $50 to $70 to $98 all within the past year. I only have 25Mbps service. No frills. I have my own router and modem to keep the bill lower. But they keep raising the price, and the internet connection drops out several times a day. This is annoying and inconvenient. I am currently shopping for alternatives again. Right now there's a promo for 50Mbps at a price less than I am paying. I don't dare sign up for it, because it'll be unaffordable in a few years. I don't understand why the bill can't be more consistent. I'm retired and my income isn't going up enough to cover the constant price increases.

Since February 2021, I have had frequent drops of internet signal nearly every day—causing children to miss school, & me to miss work & many meetings. The signal has been completely out for hours & sometimes for days, every single week since February. After several service visits, replacing my modem, Ethernet cables, & in-home coax cable, as well as requesting a copy of RCN’s signal history for us (which they will tell me the current packet loss while on the phone w/them, but will not tell me the history of losses, and they refused to give me any form of documentation of the packet losses when I requested), the data seems to reveal RCN has faulty infrastructure (unless they are purposely cutting our signal, to boost the signal of other customers—which seems far less likely?).

Our internet service from RCN has frequently stopped working or it has been unable to provide us with all of our wi-fi stations, which sounds crazy to need more than one but my wi-fi printer only works on the 2G. That's the first issue. Why I'm writing is that I'm so frustrated with the amount of time needed to wait to speak with a customer service rep. Yesterday when the internet went, we waited 55 minutes. Today, it's 45 minutes. I hung up. Literally, I can't face the music of waiting - it's horrible. A repetitive, eerie beat that after waiting for almost an hour, it adds to the anxiety of dealing with problems from RCN. After 15+ years with RCN, and a year filled with patience, I'm convinced they have NO interest in recognizing or improving their service. Hello Comcast!

Not only has RCN doubled my bill, but each month it's a random different price. I've called four times to renegotiate my bill, and yet, here it is again, the same overcharge! The customer service reps are useless, as they keep telling me my bill will go back to the original pricing, which it has not. This has been an ongoing ordeal since January 2021 and I'm fed up. I don't have a cable package. I just have internet. I'm fed up with RCN and now that DC has more internet options I will go elsewhere.

From day 1 we’ve had nothing but issues. It never is consistent. Every few hrs we needed to reboot the router. I do not recommend RCN especially if you have kids relying on internet for school. I actually had to borrow a hotspot from the school because the connection is so bad and the customer service is terrible along with their technical support. Save your time and money. Go to Verizon.

Since the virus their service has gone from good to terrible and they raise their rates. When calling everyone has to listen to a long recording about the virus apparently meant to discourage calls. Many people complain. Tried to install my own modern, exactly same as theirs and they disconnect you and you can't reach anyone for help.

I am fed up after over 20 years of declining service. And I just received a bill that is $50 more than 2 months ago with the threat of an $80 fee if a tech has to come to my home in the future! For over 6 months, we have service interruptions when there is heavy rain, including phone service! I sit and look at a spinning wheel way too long when opening any website, including theirs. And for this the prices increase regularly. Are they losing too many customers to streaming services so they are soaking the rest of us for HBO and Showtime? What is going on with them? Maryanne in NYC

RCN IS A RIP OFF! I am paying $75 dollars for 1 GB of speed and I NEVER get more than 450 MBPS (only once this high) for 2 years. The customer service representatives are unprofessional, don't care, and are unhelpful. I am paying the 1GB amount and receiving less than the 500 MB Plan, RIDICULOUS. Then they have the audacity to increase the price for the rental of the modem. The representatives try to sell me extra adaptors to increase the speed. Why should I have to pay extra in a 2 bedroom regular sized apartment for extra service when I am not even getting what I am already paying for. They want to charge $15 late fees during a pandemic. When I told them I am not getting the right speed they say every time that there is issues in my area and the technical is working on it. So that means for two years they have been having issues all the time?

RCN wasn't too bad the first few months we used this service. However, since 2021 started, it has been an ongoing nightmare in the DC area. We have had around 7 outages, just this year. Multiple work days have been ruined due to these issues. Outages last hours on end, while we are all trying to work from home. All during work hours. You receive conflicting information from their customer service. If you need consistent internet access, do NOT get RCN. I will update this review if it gets better, but we are now looking into switching providers. The outages are unsustainable, and at our household we are worried about our jobs due to the lack of consistency. RCN could do some people real damage through these issues, at a time where internet access is crucial to being employed.

It’s been two and a half weeks of HELL dealing with RCN. We are long-term customers but recent service leaves a lot to be desired.. This Saturday evening my wife and I wanted to settle in for the evening and watch a movie on our TV. When I tried to access the Tivo service on the TV I received a message that there was a “Problem with (my) Router”. Based on prior experience I tried rebooting the Tivo box, rebooting the Router and then rebooting the Modem. None of these worked. As a result, I called RCN-Tech Support and I was put on a 49-minute hold.

THE CUSTOMER SERVICE DURING COVID-19 HAS GOTTEN MUCH WORSE AND LONG WAITS ARE NOW NORMAL. The internet speeds have slowed down and the prices have gone up. Used to be a great company but I think they are understaffed now.

My 86 year old mother’s TVs have been without a guide for over 3 weeks. She pays almost $300 per month for all these channels and has not been able to find the shows she likes without the guide. I had a technician out yesterday to switch out her TIVO minis to plain HD boxes thinking they would be easier to reboot and get working again when the service failed. She now has a blank screen. I called last night to request somebody to come back out before the holiday weekend and was told 1st available appt is 2/01. I was told a “case” was opened and Dispatch would call today to try to get someone out. We’ve heard from no one. I guess they couldn’t find 20 minutes to help an elderly customer be able to enjoy her TV.

I switched to another provider about 5-6 months ago and thought everything was good. Then I found out there was a collections account opened by them for $600+. I never received any notification before about charges still being on my account and this is how I find out. I asked them about it, and they say it's for unreturned equipment. I looked through my boxes, and fair enough, there was a never used cable box from them I guess I forgot about. I recognize that's my fault.

RCN is an okay company. Their customer service is helpful which is nice. However, the bill changes time to time and that is frustrating. Overall they are fine and get the job done. I'd recommend them if you are just looking for something basic.

Generally very good quality service. Rarely an interruption in service. Usually prompt service. No real issues or problems so far. Streaming is pretty good and signal is very clear. A much better company than our last one. Our bill is usually accurate.

Loses signal far too often. Inconsistent customer service. Several stations not in HD. Channel variety is pretty good. No program guide unless you upgrade. A reasonable thunderstorm will take out the signal.

Long story short, we called to lower our bill by $20. A woman told us we could do that by changing everything over to my wife's name. She said nothing would change. All 4 TVs lost service and the best they can do is get someone a week later out to our home and they disconnected our phone and gave us a new phone number without permission. Customer service was plain nasty and rude. We spoke to numerous people over 8 hours this week with no resolution.

RCN came to my house and offer me NO CONTRACT deal. After a year and half with RCN I lost my job due to COVID 19. I had canceled my service. Even though RCN offer me no contract deal they charge me $600 for canceling. I reached out the customer service. They treated me very badly. I never ever recommend to anyone. They don’t have mercy even this difficult time as country.

Always problems with boxes and modems breaking down and bad internet service. When they come to apt to fix they never get it right. A lot of the techs are rude and bad phone customer service and tech support.

I have been an RCN customer for over 10 years, having transferred over from Service Electric. Unfortunately, in our area Service Electric and RCN are the only choices. Fortunately within the next 18 months give or take, the Lehigh Valley is likely to have other choices (T-Mobile comes to mind) and I will leave skid marks on my way out RCN's door. Although the following list is far from complete, it is a sampling of the reasons for my contemplated action:

I’ve been calling RCN regarding my internet speed, but they only keep rebooting my modem and sometimes they will send a technician to fix the problem by refreshing the modem. However, the issue never been solved. My bundle service is the Gigabit Internet (940mbs). Unfortunately, I only getting 10mbs. This is a joke! Do better RCN!

I am a current customer for 3+ years. I have dealt with numerous agents who all give conflicting information and accuse previous agents of giving incorrect information. They transfer you to other agents and start all over. I was told I would receive a refund, then they went back on their word. When your promotions expire, instead of a call, text, email, etc. they slip in an extra page in your bill notifying you that your promotion is expiring and your rate will increase. My bill increased $55. When I noticed, I had already been billed 2 months under the new amount.

Aside from the fact that I've had a tech have to come to my house FOUR times from the date of installation in mid Aug., the RCN2Go app is simply the worst app I have ever downloaded. I mean ever. There's so much to tell about how sad and weak an app this is, especially when I was told when I was considering switching from Xfinity, that this app was "as good as the Xfinity app". HA! Not even in a wild dream. And now, it won't work at all after I updated my iPhone to iOS 14. It opens and crashes every time that I try to use it. After calling RCN technical support so many times (and being on hold for at least 30 minutes each time), they told me they opened a "case" and told me a rep would call me to try and fix this issue with their app. I've gotten no call and I'm not holding my breath that they ever will because this has happened before.

I have been a customer of RCN for years..on and off. As of this writing I am still receiving service. In the past I would sometimes forget the bill payment date..I would overrun and a few times had my service shut off. I would be sent a message through Tivo that my bill was overdue and that my service would be off until I paid. Within minutes I would make payment and my service restored.

I was an RCN customer for six years. I generally thought the service was good. The cable was fine. The internet speeds were around what they represented. The billing is another story. After my initial rate period, the rate almost doubled in two years. I bought my own modem, so that I would not have to pay their monthly modem charge. They continued to charge me the modem rental fee for almost a year. After I called, they gave me a credit for the improper charges.

My building recently changed from Xfinity to RCN (Against my better judgment). One of the nice features of Xfinity is you could watch most of our channel away from home. RCN advertises 2go option, however when you try use the app on the go (anywhere other than home) and log into the RCN APP it doesn’t work because I’m not on the RCN WiFi in my NYC apartment!! SEEMS USELESS! RCN App can only connect you to live tv or recorded shows when you are home on your WiFi. What stupid idea. It's hard to believe any company would put out this app. It deserves a minus stars rating. This doesn't come close to Comcast on the go streaming! I'm going to let our board know what a terrible decision they made.

I have kids that is home from school and the internet goes in and out all day long it is ridiculous. Because I pay them every month and you can't even have steady internet service I don't understand it. I think it is time to find a new service provider.

I’ve been with them for years. It’s now time to move on. They keep creeping up with the billing and even add on extra fees out of nowhere. The more I pay the more they bill me. I try to keep up and pay on time and they have this sneaky way of making you believe it’s you. I feel like I’m paying twice a month now. There is no way in hell a WiFi Bill should be $263.00 dollars. Because they add on the payment for next month right away. When I’m still paying off this one. Then I paid half of what they said was due for now. They didn’t even appreciate that.

Signed up with RCN Gig internet and basic cable TV. They are very prompt to set you up and get the high reviews within 24-48 hrs. Once they get the reviews they want, they bill you afterwards with surprise charges on the bill. I received the initial email with a $9.99 outstanding balance. Was prepared to see that on the bill. Instead the bill came with a fee of $26.22. I have been on hold with them for 50 mins to clarify the bill, but no response, despite recorded message saying "wait time is less than 20 mins". They want the high ratings for their technicians to get the wawa $10 gift cards and to collect more customers. Very sneaky business model. An investigation should start to review their billing practices.

Internet connection drops several times a day, which is wildly unacceptable for 2020. The poor connection causes me to drop from the virtual meetings I’m in constantly, which is frustrating for coworkers, clients, and me. It takes 30 clicks of the ‘select’ button and 3 minutes to load the ‘on demand’ cable screen. The remote I was given and equipment are old and gross (remote was clearly not cleaned before giving it to me as there is gunk all over the nooks and crannies of the remote). Horrendous service as well—takes forever to reach an agent, and when you finally do, they are unhelpful and uninformed.

Internet keeps going in and out. When I'm watching my Roku tv, full sentences are not completed before it starts to load again. Reset modem multiple times to no avail. Tried calling - no answer. Just on hold.

Everyday I get a message that my router is not connected. I lose internet and TV service a minimum of 3xs a day. This is frustrating and unacceptable. I can't anyone on the phone and I am so ready to get rid of this and pay more money with another company. The rate may be higher but no issues. Horrible.

I used Verizon, Xfinity before I switched to RCN given their whole “no contract” pricing. At first, the setup was fine. But once I started adding my devices on, I noticed some of them wouldn’t work. It started with smart devices and then my PlayStation would keep getting disconnected every few minutes. As an online gamer, you can imagine my frustration! Despite calling tech support 3 times, this was not resolved until I noticed my speed getting throttled (even though I have a gigabit plan) Once I had played for about 15 min. That was just the tip of the iceberg. Customer service lines take an hour or more to connect, they charge for house calls even though the issue is from their network or their modem, the advertised speed is not even close to what you get in reality. I would rather pay another 20$ to switch to Verizon at this point.

For the past few days we have had internet, TV, phone interruptions. It has impacted my wireless router service and my Nest Cameras. TV picture freezes and pixelates, internet service goes down multiple times a day. Every evening at approx 1800 to 1900 to TV picture freezes, the household computers go down, and no phone service. Lasts for a couple of hours. On August 7, the entire system went down for a few hours. I pay a large amount of money for good service, apparently I am wasting my good money. Plus I wait in the queue for up to 90 minutes. I am not a happy customer. Plus my neighbors suffer from the same RCN problems. I have had my TV repairman out and he checked my router and TV and they are in good working order.

Been spending hours trying to get channels I am paying for, endless amounts of wait time and incompetence.. The calls are recorded... someone should listen, can’t believe people put up with this, frustrating to say the least... The last operator after putting me on hold endless time advised me I have to call back because the system is frozen?

I’ve had RCN for about a year now. The prices increase every month. There’s always an outage then on top of that the technician that came out, cut my wires so therefore I can’t go with another company. Never go with rcn! Run like the damn gingerbread man!

I called RCN to speak to an agent and someone by the name of Mike was rude and unprofessional. His actions has cause me to want to stop business with them. I am a value customer for years. I deserve and demand respect.

I'll start by saying I am not working because of Covid 19 and RCN did the worst thing they could do. I suggest to stay far away from them. They will jack your bill up $28 out of nowhere and then some incompetent lady named Tammy (of course) "That's the cost of it to run" said this to me. When I questioned her on why she would say something like that off the cuff without having figure to back it up, she got huffy, which is a defense move because she knew she was wrong, and proceeded to ignore the rest of my call. When I finally asked to talk to a manager, it went radio silent and hung up. RCN sucks and let's assume they have at least 1,000,000 customers, which they do, and they jack up everybody's bill during a pandemic $28, these cucks just made an extra $28 million. CHECK YOUR BILL PEOPLE, CALL AND COMPLAIN. OVERLOAD THEIR CIRCUITS. REMEMBER, RCN WORKS FOR YOU!!!

I have been an RCN customer for 2 years now and the actual service is good. When I became a customer I was getting an introductory price of $39/mo for the first 12 months and as expected my rate went up after those 12 months to $54/mo. After my second year, the rate suddenly went up another $15 to $69/mo. Since I have paperless billing and pay online I did not see the notice in the statement in fine print at the bottom of the bill, since RCN doesn't actually email the full bill (only a notification a bill is due). I missed this increase for two months, and when I inquired with a representative they kept putting the blame on me and then proceeded to tell me that ALL of RCN's prices are promotional all the time and expire after 12 months.

I have been an RCN customer for 2 years, and I understand when I became a customer I was getting an introductory price for the first 12 months for the 250mbps internet service, I accepted that, my rate went up after those 12 months, My total bill at the beginning was around $55.00, then after the first year it went up as expected, close to $75, and in the past months it has gone up for no reason or notice now my last bill is $101 which is extremely excessive for only 250mbps speed. This is completely unreasonable and excessive price, I would not recommend RCN to anyone.

I'm not here to talk about the quality of internet service cuz due to the price they should provide as we expected. As a lot said, the bill goes up time by time without informing the customers and it's off the chart! If I can live with these all, there's one thing that really frustrates me. I cancel the service last month due to moving and I made a call to their customer service. The lady told me the last bill of $73 will be refunded to me in full. Yet I waited about a month it's not refunded at all.

I have been a customer with RCN for over 6 years. The level of technical service and customer service has been reasonably adequate. It is their continual increases over the past two years that has been outrageous. Sin years ago the rate for internet service was approx 35. I knew it was a special offering and accepted it as such. When it went up to approx 49 once again I accepted it. It is the last 18 months that has been what I feel is price gouging.

My RCN bill for cable & internet increases in price almost every month. I've tried several times to call to speak to customer service and cannot get through to anyone. I have one of the most basic packages and it has increased from a little over $100/month at the beginning (2 1/2 years ago) to over $200 now. Beware of this company and the advertised prices at the beginning of the service. Very dissatisfied with this company.

Our bill keeps going up, I am sick of it! In January of this year it was $163 and now, 3 months later, it is $180. I have the signature cable and internet package $121 and $56+ in taxes and surcharges!

The quality of the internet connection is decent. But as soon as you take your eyes off the bill, there is a price hike. For the last 3 months, they increased the price EVERY MONTH. Several fees went up and new fees appeared out of the blue. If you have a choice, choose somebody else.

I have had nothing but trouble getting in touch with customer service about my bill going up by $10.00 a month with no notice. Time to dump the lousy outfit. This is clearly NOT a customer oriented business.

Every month there is a sort of hike in the internet bill. Customer service is busy all the times. At least need to wait for 30 minutes. If you miss the billing date late fee charge of 15$. Cable services are very very expensive and I noticed a lot of one time charges which I never heard of. When I call customer service and ask about that they are going to waive that. This should not happen every month right. The worst customer service I have ever seen in my life.

We've been RCN customers for about 7 months now and I have next to nothing positive to say about the company or their service. We are only able to receive internet on certain devices (phones, some laptops), and others, like TVs and game consoles are not supported. There was a brief time period (about a month) where it worked, and then suddenly stopped. We have reached out many times (before and after the month of it working) in regards to this issue, and have received little to no help. They will only send out a worker to try and resolve the issue for a fairly large fee, which is absurd as we continue to pay for ineffective and inadequate service. We are extremely unhappy with the internet itself as well as the customer service, and would strongly advise going with a different internet provider.

The price quoted is $20 more thanks to fees. The picture quality of any streaming devise is garbage, and they only offer to sell you service as if you call and complain. Wish RCN wasn’t a garbage provider, but here we are.

Low speed but 50% price increase. I signed up for 330 Mbps, and paid a total of $50.99/month plus about $21 in "taxes, surcharges, and fees." Now that one year has gone by the bill has shot up by 43%. The "taxes, surcharges, and fees" went up by 27% alone, and the rest of the bill like services, internet, digital cable went up by 50%. All in all I am now paying 43% more, and this is on top of my speeds being consistently about 10% (33Mbps) of the 330 Mbps that I am actually paying for (even RCN's own speed test showed me at only 36Mbps). In short, I am paying 50% more for speeds that are around 10% of what I'm suppose to get. I am going to call and cancel my service and switch to someone else. I'm lucky enough that there are quite a few providers in my area. It's a shame because I have never had problems with RCN and their original installation was great.

Absolutely ridiculous. I was quoted $79/month. My bill has not been below $220 since I signed this one year CONTRACT. It's generally in the $250-$300 range. The "service fees" accumulate to $90+ every month. I have called numerous times to reduce my "plan", which they routinely change at their own will. Every time I call to dispute the charges they offer a couple dollars off. It is in no way, shape or form worth it. Last month I spoke with someone who rearranged my plan (again) to meet a $200 range, since the initial $79 offer is nonexistent once they tack on additional fees.

I have been an RCN customer from the day they purchased Twin County Cable (1995) in the Lehigh Valley (PA). RCN's service rates are increased by an obscene rate of about 10% to 15% each year without notification. In addition, services are never upgraded nor are promotional deals automatically given to long time and loyal customers. Each year I must call to try and reduce my increase to a lower rate which is usually 3% to 4% (still well above the cost of living adjustment or any raises most people will receive). I called RCN about two weeks ago to do our annual "discussion" about their price increase ($158.94 to $167.91 - about 6%.

When you call RCN's customer service line there are no reference numbers or previous notes in your account file so you are pretty much explaining your entire story again. I canceled my account and return my equipment via FEDEX by January 31st so I don't get charged for the month of February. The package was received on the 31st (and I have the tracking information) and on February 4th I receive an invoice that bills me from 1/25-2/9. I call up customer service once I received my statement and Michelle tells me I will receive my final invoice in the mail and to disregard the invoice sent in the RCN account portal since it's incorrect. She tells me I don't have to pay that charge and I should wait for an updated bill.

When I ditched Xfinity/Comcast two years ago, I was hopeful that my experience with RCN would be better. They had a reputation for good customer service, and their monthly internet rates were much better than the sky-high rates that kept going up with Comcast. The first disappointment came when no one bothered to show for my installation appointment. As the appointment time passed, I kept calling for updates and being told "they're running late", and at the end of the day, they just never came. I was tempted to write them off at this point, but decided to give them another chance.

I closed my father's account in January. He unfortunately had his bank account in RCN's system for auto pay. In February his account was Billed 375.11 under someone else's account number and name. RCN's response was to dispute the charge through our own bank. We had to pay $33.00 to stop payment and complete tons of paperwork for the RCN mistake. Supervisor Darcy employee number ** from Wilkes-Barre, PA was rude and not helpful. I am sure this matter could have been resolved through RCN but that is the type of company this is.

I've been an RCN customer for the past 10 years (at least). There has been numerous issues spanning as far back as I can remember (rate increases without notice, mysterious fees, getting charged for a month twice), but the last one is what really set me off and made me decide to switch to Verizon. Recently I moved, and needed my service transferred, RIGHT NEXT DOOR. When I called to set up the transfer, the lady I spoke with said they would waive the transfer fee because I was transferring literally a house over, and because I the house I moved out of was going to continue with an RCN account.

Don’t waste your time and money trying to get ANY service from RCN. They’re the most incompetent and unprofessional establishment you will ever encounter in YOUR LIFE! PERIOD!! I literally have no word to describe the mess you have to put up just to have something stable. DON’T DO IT IS MY ADVICE!! I’m telling you from experience. Please look at their consumer report that’s posted online by thousands of people across the US. It’s a huge mess and the disturbing part of it is the fact that they’re not doing anything to improve things.

From the moment I first signed up with RCN to the present, rcn kept upping the cost of their service. In addition, they nickel and dime you at every turn. Many times I find unknown "one time charges". I have clocked so many hours on the phone with their billing department. Once rcn and I agree on a new bill charge, I then get threatening emails saying my service will be terminated unless I pay the remainder of my bill. I go back to the days when Manhattan Cable was the only game in town. Their bill charges were awful and rcn makes their charges look like pennies. I wish consumer affairs would look into the price gouging of the current cable/internet providers and do something about it.

Because I do. And no matter how many direct mailing offers I get, I will NOT sign up. Nobody likes to be played for a fool. While rates must go up, RCN can choose to be transparent and upfront about it. Playing bait and switch? Not cool.

If you sign-up with RCN your pricing will increase to extremely high, almost unreasonable pricing since you start, so plan on changing after a few years if you are getting started with them, and their customer service seems to be getting worse and worse. Wilkes-Barre reps are just bad at night, so plan on calling during the day, and they are not technical savvy at all. Mainly they will just tell you to restart things and really do not have technical skills, and when they come to your home, they really aren't that good either, so plan on a couple of visits until they get it right. Just an alert from a customer of 7 years and now looking for an alternative company.

I have been an RCN subscriber for 5 years, and my bill has consistently risen every year. RCN would rather not keep current customers happy and gouge their loyal customers in favor of offering dynamite deals to customers they don't have. This means they take advantage of your loyalty by making you pay more exorbitant prices so they can give deals to someone they don't have. Here is a novel approach - how about a company that takes care of their loyal customers for a change?

I've really liked the actual internet service RCN has been providing. It's been consistent and had minimal problems the last 5 years. However, it's extremely frustrating when every year, they raise my bill without any kind of notice. The website makes it impossible to actually know what their pricing is. I find the whole thing very off putting and am switching. I'm sick of having to call and ask for the charges to be reversed. They've knock a couple of bucks off, but frankly, it's not worth it any more.

My RCN bill increased drastically in October 2019. I called to question the charges and asked exactly what the surcharges and fees were. In the end they were able to reduce my charges a few dollars for one year. (Better than nothing, right?) When I received my January bill, it went up again! This is ridiculous! What happened to my one year promotion? This time we called the FCC and they gave us information on how to file a complaint. Has anyone else called the FCC? The more people complain maybe something can be done to protect the consumer from these “secret” charges and fees. I feel frustrated and misled! However, the people I did speak to at RCN were very nice and I’m sure their flexibility to help the customers is dictated by company policy. So if more people complain to the FCC, maybe customer retention could be a new company policy.

WARNING RCN does not update customer owned modems. They tell you to contact the modem manufacturer for updates knowing that it is a waste of time. They simply want to get you off the phone. I had to explain to the cable company's customer support supervisor how all DOCSIS cable modems operate. The DOCSIS standard states the updates to the modem are to be done by the ISP over the COAX line. It is impossible for the customer to perform the update even if they contact the manufacturer. The modem manufacturers send the updates to the ISPs. The ISPs then test the firmware update to ensure it works as expected and does not create any issues on their network. Once the update is validated by the ISP, the update gets pushed to the customer's modem automatically overnight or next time the modem is rebooted.

This has been the most frustrating utility to deal with in the last year. We decided to try RCN after moving to the Boston area and it has been a massive mistake. Frequent outages and poor service signal led us to call in a tech in the first month of us moving here and then again the following month before we just gave up and crossed our fingers it would come back on soon. It is impossible to get ahold of anyone at the company itself - the phone prompts "transfer" you to a busy signal no one ever picks up and there is no other recourse besides online chats which are somehow never in service.

I have been a Customer for 11 years and in 11 years I have paid my bill often early or on time. Towards the tail of 2019 I couldn't pay my bill on time. When I get my bill I just go on my online banking and pay the bill. What I didn't know is that there was a $9 late fee. It was never told to me about this charge. The Customer reps always said, "The bill would be X and surcharge and taxes would roughly be and your bill should remain this." Never when signing up for service was it told me to if I was late paying a $9 fee would be given. I mention this to the customer rep and she was nice and she said she cared. She said her Supervisor cared but me the late fee stayed even though 11 years I have paid on time. It should be disclosed to customer and if you see a bill paid on time over the years they should waive some if not all. I plan to terminate my service this year.

I had RCN Internet & Cable in Chicago for a while. They were horrible. Outages, bad signals, etc. When I moved, they told me to turn my equipment in at one of the "check cashing" location in town. Those locations are also where you can buy Chicago City Stickers or pay utility bills. I turned my equipment in the day before I moved. They claim I never returned the equipment and somehow I lost the receipt in the move. They sent it to collections and it has been damaging my credit score since 2016. They renew the collections with credit companies on a regular basis and continue to damage my credit even now... all for $177.00. Careful people. This company has an inferior product, is not honest and they don't care about their customers.

Updated on 01/04/2020: I was contacted by someone at RCN in response to my post on ConsumerAffairs. The responder said she/he would review my account if I sent my customer number. That was on 1/2/20. I sent my customer number but have yet to hear back from anyone RCN.

Updated on 01/05/2020: Was contacted from a Jackie on 1/3 asking for account details, and she would review my account and get back to me, but surprise just like others at this SHADY company, no one including her has responded. **See other reviews. This seems to be a trend with them.*** Jackie (who I'm assuming is in charge of complaints, especially on this ConsumerAffairs site) sends a generic message out requesting info and NEVER responds. This company is a joke with their billing practices and how they treat their existing customers and this latest experience just sums it up.... Like I said in my original Review, do yourself a favor and STAY AWAY....

I am absolutely appalled by the service I received today from an "RCN Account Specialist" named Jackie **, Tech # **. I had been in touch with RCN over the past few months to resolve a very minor billing dispute pertaining to RCN's constant random increases on my bill. Jackie ** reached out to me today via email and phone offering to do everything she possibly could to keep me as a customer. I returned her phone call only to be confronted with an EXTREMELY aggressive and condescending demeanor by Ms. **. Not only did she yell at me, but she proceeded to disconnect my services on the spot, WITHOUT ASKING ME OR RECEIVING MY PERMISSION OR CONSENT.

Hidden charges, bill goes up every few months without notice. They lure you with cheap prices, but they don’t honor their own deals. Customer service is trained well in not resolving issues in your favor. Whole website and monthly statements are not consumer friendly, they provide very little information about your account and it feels like it’s all on purpose to confuse an average Joe customer. Do not sign up for autopay!

Simply put - bad internet service, bad customer service, dishonest practices. I've had RCN for several years now and they ALWAYS up your bill and do not notify you. It's not in the emails they send. You have to log online and check that they took out the correct amount. Seriously they up it every chance. Sure 30$ is cheaper than around but that is not consistent and customer service reps usually have that IDGAF attitude. I've called and asked and received BS excuse after BS excuse, once they said it was to pay for internet service 3 months in advance!

Was paying for $150/mo for Xfinity cable/internet. Went to check prices on RCN's website and it was the same, so didn't bother pursuing. A couple days later a salesman showed up at my door and said he noticed I was looking at prices on his website (creepy much?). I told him it was the same price and I wasn't interested and he said he was the Territory Manager and could give me a lower rate. We talked about how I was paying $150/mo for Comcast and he said they way overcharge and he could save me $50/mo. We eventually agreed to $99.94/mo, scheduled the installations, shook hands and went our separate ways.

I've used RCN for years and for years they've tried to sneak in rate increases. Most recently my rate went up about $20. When I asked about this I was told I'd been notified about the rate increase on page seven of my last bill. RCN doesn't even send me these bills, I'd have to log onto their site and go to page seven of my bill to see the price was changing. What a dishonest and terrible company, stay away.

I had RCN service for about 10 years. I must say that the customer service attitude has grow poorly since then. Once they have you as a customer they do not care about pleasing you. Only providing offers to new customers...what happen to loyalty? Over the years their prices keep going up, with no notification to their customers. No, you would need to call in to reduce the fees, and of course you will be in the same cycles again in the next year. I think cable company take advantage of customers, adding service fee for modem and cable box rental even after the cost they have obtain the full cost of their purchase for these items. I am so turn off I am considering getting rid of cable service completely.

Became an RCN customer 16 years ago and this year finally switched to FIOS, Verizon. There was a time when RCN cared, the customer service representatives were helpful and pleasant. What happened to you, RCN? In the last few years the charges skyrocketed. Just to give an idea, I found myself paying $70 a month just in TAXES alone! When I called RCN to at least give me a slightly faster internet, they wanted to increase my bill by $30. But today was the pits, when I called to claim my money since I paid for the services in advance and RCN owes me $115, they added phony charges on my bill, and would not discuss the matter any further. Today I filed a complaint with the attorney's office. I just want to say to Nicole and Ariel, supervisors at RCN: Shame on you! And shame on RCN! Guess who is not coming back to RCN?

When I signed up with RCN 2 months ago they promise me all channels available except Showtime and TMC. Not once the did they say I had to be a member of Hulu, Netflix, and any other network where a separate subscription fee needed to be paid to watch these programs. This is not right!!!!

I have experienced a series of mis-steps by RCN, and wildly escaping prices since last November. In a bulk arrangement with my building, the agreement apparently lapsed in May 2017. Nobody was informed. The prices crept up. Until October 2018, my bill had reached about $214.00 p/m for only OK service, and low internet speeds. It increased the next month to $253.00, with no good explanation. Then again in May it went to 276.00, then June July to 324!!! After repeated calls to customer care, I have received no good explanation for this, except the first ones in March, which told me that although the old bulk agreement had lapsed, all the old coding was locked in place, and couldn't be changed, which accounted for the price hikes, and further being unable to change them. After alerting my building and RCN to this, we are in a new bulk agreement, which is back to 165.00, with RCN, and the consolidator.

Their marketing is for 'low cost internet' and it is anything but that. It's extremely high for terrible service. I signed up for the 1GB super speed connection for gamers and guess what, even Youtube videos take forever to load. A much lower speed connection for Xfinity or AT&T are much much faster and more reliable. Complained multiple times and nothing ever happens. It's straight-up fraud. This internet service has been a source of major frustration in my life these days. If you have a change to choose between RCN and anything else, pick anything else.

I had no issues for the first couple years but for a long time now the speed (gigabit) has been inconsistent. Plus I'm going on a week now with no service due to a minor damaged line outside my building. Service tech identifies the problem on a Tues and I'm told Thur will be fixed. Then I'm told Friday. Then I'm told they tried to contact me multiple times (which is a complete lie and I have unanswered texts to a "construction supervisor") so now I'm stuck through the weekend again waiting on Monday.

I was out of town for a week and came back to no reception on the tv. Called the company and could either call back later or wait online for 40 minutes. Hung up and called again--lots of outages!!! So I stayed online for the next agent and received no assistance that put my tv back to service. Well of course I could PAY to have a service agent come out. Feel like throwing the TV to the curb. LOUSY service--FIX the connection RCN.

I would give them a negative rate; specifically, their billing practices. I called RCN with what I thought was a simple request "please explain why there is a late fee for a bill that is not due yet, when I do not have an outstanding balance". They could not explain; I think it's because their system is so stealth and not forthright. The first rep, just did not know what he was talking about; I asked for a supervisor, he could not explain any better. I had to call them again, and this time I got some woman (Rachel?) who was very condescending.

I switched from Comcast to RCN and within the first week I regret the change. RCN reps has little to no training in Customer service and there Tech are worse. I had the techs come to my house to correct a problem by the contractor that RCN sent to install my service. Why use a contractor for first customer install? Seriously. Then when they did send one of their own they try to charge me for their damn mistakes. Wth you were thinking. Then they send you a disconnection letter for a month bill. Your company needs new management and new customer service training. Hate the fact that I switched then because of their error they did send the gift card the the so call supervisor promise because their installation was done wrong...

I was told my installation would be between 11am to 1pm on Sunday July 21st, now I call customer service a bit after 1pm and I was on hold for 20 minutes. I hung up and after reading the reviews on here I’m going to cancel my order, I see nothing but bad reviews.

I've used RCN for about 3 months now. During the last month or so, the connection keeps having a problem. WiFi is showing as connected, but we cannot connect to the internet. We tried turning off the router and turning it back on again, but the problem still persists across all our devices, no matter the range. I called their support team to try to get some help. The representative didn't even let me finish my sentence and keep cutting me off by saying that there had not been any problem in the last month or so based on their tool (which is very different to what we have experienced). He tried to sell us another device which he said would improve our security, without even listening fully to what the issue was. No other solution was offered except for telling us to turn the router on and off again, which we have tried before. No empathy shown whatsoever and the whole conversation felt very patronising. We are now searching for another provider...

RCN is storing consumers' personal information (bank card, gift cards, etc.) without the consumer's permission or knowledge. It does not request permission either. I attempted to make a payment via mobile, online and via an agent. Neither one processed the payment via a debit card. When I talked to an agent, she blamed the pre-paid/gift cards for not processing payments to companies that have recurring bills such as an utility company. That is a lie. The gift cards do not block one-time payments to utility companies regardless of whether it is a single payment or not. It does not allow recurring payments, which is what RCN does in its payment system by saving consumer information. A second agent I talked to had no explanation for any of this. She said the payment could not be processed without the system saving data.

First of all, clients don’t easily switch services between providers unless there are reasons for them to do so. I have been using Spectrum service for years and even my bills went up to close to $150/ month, I am still a loyal customer to them. RCN has been sending me mails regarding to this wonderful promotion that cut my bill to as low as $39 a month. After almost a year of constant contacts, I finally went online to find out if the deal is as good as it says. When chatting to an agent online, he offered me a triple bundle services for $69 a month plus tax and fees and surcharge. The installation is free with a code: NYFREE. I happily signed on for it. That’s more than 50% savings of my current Spectrum bill.

After 3 years of being a loyal customer, RCN raised my price $25. I called them to ask why and the rep told me that it is their right to raise prices at any time they wanted. She had an attitude, and did not bother to look up any bundles that I could switch to. Even though their website had two different bundles at the same rate and lower. I told her I wanted to cancelled and pay my bill. She quickly dismissed me and said goodbye. Immediately after, I log into my account to pay and she had already lock me out of my account. Had to call again and pay over the phone. Poor, poor customer service.

I know all cable companies are evil, but RCN may be the worst. Even people in the their "customer retention" department act like they hate their customers. And this is after THEY call YOU and try to talk you out of a cancellation! Go Verizon if you have that option.

I worked in IT and saw forewarnings about what was going to happen as the industry changed. Here we are and it's bad out there.

This company is an absolute joke. I attempted to get "1gbps" internet installed on 6/1 and the technician couldn't get higher than 30mbps and basically told me "tough luck RCN says up to 1gbps" and left. I called and threatened to cancel and got the same tech again who still couldn't fix my problem and told me someone would be in touch. I called again that night after my internet completely dropped and was told over the phone that it was the equipment. Needing the internet for remote work, I drove out to Best Buy at 8:30PM to get my own modem. When I returned and called to set it up the technician over the phone could not get a signal from my modem. He tells me it's definitely NOT the equipment and that it's an issue with the line. I was promised a technician Monday as they were closed on Sunday.

I was shocked when I saw my elderly mother's cable bill. RCN was charging $202.72 per month for the most basic of services. RCN is taking advantage of the elderly who don't know they need to continually renegotiate. She was being punished for her 8 years of loyalty. RCN should be ashamed of their greed.

Where do I begin? RCN is the worst... Customer service is subpar, at times ** and unprofessional! Information is always inaccurate. In short they have doubled my monthly bill and when I caught it I was told that I missed a payment. They refuse to send me a proper and complete ledger and I cannot speak to a live person in accounting. STAY AWAY FROM THEM. THEY ARE A HEADACHE! Not worth it at all

I've been with RCN for over 3 years now. I have their basic cable package along with 150 Mbps internet. During my introductory rate, it came out to about $125 per month. Once my introductory rate was up, it went up to ~$150 per month. I didn't find this egregious, and stayed with the service. Now, over the last 6 months, my bills have jumped to $179 per month, then to $196 per month... and this past statement came and they raised my rate nearly another 70 DOLLARS to $264 per month. With zero notice ahead of any of these increases. I waited until my current bill was about 6 days past due debating if I'd pay them at all. Well, in the end I did, only to check the mail this morning and receive their promotional material for new customers for an upgraded package over what I have, for $59.99 per month (mine is now $149.99 just for the cable, before fees).

After I canceled RCN service. Two weeks later found I was overcharged, and called customer service. The representative Annette was rude, unhelpful and refused to transfer me to her supervisor. She told me her supervisor would call me back, which they never did. RCN doesn't treat loyal customers fairly. They offer promotional discounts for new customers, and raise existing customer's charges.

I am located on Gaithersburg MD. I use to have Comcast (150 Mbps). After Comcast contract is finish (usually 1 year) they raised the bill significantly so I decide to try 1 GB internet from RCN provider. When guys come to set up it was 950-960 Mbps for first day which isn't bad so he left. After a week speed was so slow when trying to stream or even using web browser. It significantly slow than Comcast 150 Mbps (only 1 device is added within this time period; echo dot) so I reset the modem and router and speed boost up to 300 before it was 75-76 Mbps.

I've had the 1G internet service for 2 years. In the beginning, it worked pretty good, and they were the first to offer it at ~$100 a month in the Chicago area. But, the service during the last 6 months has been terrible. My household (consisting only of my girlfriend and I) stream DirecTVNow/Netflix/HBOGo/etc regularly because we chose not to have cable. I also work from home. These reasons led us to get the 1G internet service, because 1G is WAY more than we should need. I continually ran speed tests throughout my service with RCN, and in the first year, I was obtaining WiFi speeds between 400mbps and 600mbps, which is not bad and more than we needed (the agreement states that the 1G speed is only attainable through ethernet and WiFi will be lower, which is understandable).

My service been down since 8 this morning and it is 11pm at night and still no service every time I call they tell me the same thing and it is pissing me off. Because I am a youtuber and I have not worked all day long. And I want to know what is the problem.

I've been an RCN customer in the Boston area (phone & Internet) for 19 years and I'm ready to call it quits. At least since Feb 14, 2019 when I started documenting it as a way to get RCN to act, RCN has been dropping my internet phone line for seven minutes every hour on the hour. I have confronted them many times and after they swapped out my phone modem (needlessly) I was able to convince them the trouble was at their central switch.

I signed up for service on a special rate when I moved to this area. Every month they add charges. I have to call them every month to see what I am being charged for. The service for cable is good but the internet is very slow. I am very disappointed with their billing. I once had to wait on hold almost 1 hour and the phone tech had to get the manager and the 2 of them could not figure it out.

I was customer of RCN for 18 months. They raised my monthly subscription that forced me to cancel the service. I returned the equipment, and was informed that I need to bring the streaming box too or will be charge 99$. I never received the box from the installer. Never used the streaming. I was forced to file the complaint with State attorney. Then RCN agreed to charge only 50% for the missing equipment. Stay away from RCN!!!

Used to get fairly decent (though not spectacular) internet service. At least used to get to tech help in fairly quick order. However, for the last 3 or 4 months keep experiencing wild swings in speed, frequent drops and loss of service. Have tried twice to call them and am told wait time is 20 minutes (am waiting 10+ as I write this). I would not call this customer service. I think I am ready to drop RCN.

I've been a customer for 5 years. No problems until the last few months. I have been having problems with my internet not working. I call customer service only to be left on hold for over 20 minutes. I finally get someone on the phone and they schedule a technician for 4 days out. My son is in cyber school and was having unexcused absences due to this. They could have cared less.

This Internet Service is starting to be very horrible and dumb that I'm still paying $50 for just 150 mbps and it's also ridiculous as well and I don't even remember how much it went up and the only thing that I remember about it was that I supposed to pay it less but not $50 and it has been 6-8 years that it went up. And In 2011-2013 I was paying less for it and also I have experienced with some slowdowns and lag spikes too when I use my wifi while watching thing like YouTube, Netflix, playing games from my Console/PC and when browsing Chrome as well and while my whole family is also using it too. And please guys if you a current customer of RCN and if the fricking Company is charging you for $50 or more just for little mbps, I'll highly recommend you to move to a different provider for more mbps because that's what I'm gotta do if they don't fix this stupid issue right away or just complain about it to RCN instead like me then!!!

I have been a customer of RCN for over three years. Reduced from TV and internet because I couldn’t afford $240 a month for basic cable and now just had internet. Have one gig which doesn’t work much at all. Ran into a rough patch. Made payment arrangements. Have it in writing but was shut off regardless when I called up because my service was going in and out - very choppy. The operator explained that this was done due to state of my account. During the conversation I was given an extension for a few days. Within the hour my service was off. When I called back I was told well unfortunately they’re not going to abide by the agreement. Sorry for the frustration. Amount of money that I’ve paid this company in the last three years is a car payment per month. I asked for a two day extension and this is what I get and it’s ** service.

I have had little if any issues in the last 5 years with RCN. I have called for tech support and told a 20 plus minute wait; yet I was never on hold longer than 10 minutes. Techs were knowledgeable, patient and totally understanding. Problem was always solved without having to schedule a service call. Impressive! Minor opportunities are that I wish TiVo had Amazon but alas it doesn’t so I bought the Fire stick. I have the signature pkg which offers like 70 channels. Most of which I don’t watch but there are a select few that are my favs and these are not available on basic cable. So unfortunately I pay a lot. How sweet if I could pick 3 channels to add to “my basic” - you know customize just for me! In the meantime I will stick with cable RCN.

There is no other cable company where I live (I guess it is a PUC problem that supports such a monopoly). I prefer to have all phone (need a phone), internet, and TV from one source. A third of my bill is for surcharges for things like sports (which I do not watch). Some channels have audio and video often out of synch. Channel lineup is poor (and am not using basic). Extremely long buffering times for say Netflix. Internet drops more often than I would like. Basically it is the worse service, especially for the price, that I have experienced since the onset of my cable TV experience 50+ years back, covering multiple providers. Some aspects are ok, but not close to the degree and weight of the issues.

If you use them for your cable be very careful as they will try and cheat you at every chance they get. I signed up for their service when moving into the area. They were advertising free installation, a good price and 6 months of free Showtime. I did not get the Showtime and was charged for installation. I had to call and complain to get what I was promised. Then in my welcome packet they promise a free on demand movie. So I watch a movie and of course was charged and the charge was not removed in 2 months as promised. Had to call about that. Then my promotional rate was up. I called to see if there was anything I could do to save, they said no. So I made arrangements to switch to Service Electric and called to cancel.

RCN is horrible. I pay for 1 GB service but barely get 400mb on a good day. I cannot move a TV to another room in my home because RCN will not connect all the home run cables to their cable box, so I have to call a tech and be billed. If you try to call Tech Support be prepared to wait on hold for 45 minutes, then be ready to spend literally 2 hours troubleshooting with the tech support people who then tell you a tech must come out. Their phone service is very expensive for a phone that disconnects throughout the day at any given moment.

I swear, leave it to RCN to steal your money without letting you know. Charging you for things you were never told about. Customer Service telling you to just "pay it". I honestly HATE RCN with the greatest of all passions but the building that I live in only allows us to get RCN - in essence another way to steal our money because I am sure they have some type of agreement with our building. RCN, you should stop stealing from the poor to make the rich richer. It's absolutely disgusting!!!

I am very disappointed with the quality of customer service lately. In a chat session I received advice that was inapplicable and irrelevant to my Arris modem model CM820A. It does not have a battery but yet I was told to open the battery cover and remove the battery. When I tried to explain that all my phones are connected to a wall outlet and not connected to the modem, the agent rudely ignored me and insinuated that I did not want to follow the instructions and threatened me with a $54.95 charge. Although I have heard about poor RCN tech support, until now I have never experienced such a deplorable and ignorant representative in all my years of contacting technical support. RCN should properly train all its agents on acceptable customer service.

Sick of the bills going up every month. Hate paying about a third of the cost on taxes and "special fees". And I don't need all the channels that I am forced to pay. Still, RCN is the best of what is offered in NYC and their service is quick, on time and useful.

RCN is our provider for cable TV (we have TIVO), internet, and landline telephone. We have been loyal customers for over 15 years. Their telephone support system has improved greatly over the last few years, because the agents are in the U.S.A. Most of the technicians who come out to the house to make repairs are very good, with one or two who have been terrible. Our biggest complaint is the COST. Our monthly bill keeps increasing. Our second biggest complaint is that we never watch most of the channels we are forced to pay for, because our favorite channels are put in bundles with those channels.

If I could access Amazon Prime on my RCN Tivo, I would be totally happy with RCN. RCN provides reliable internet & cable service, is responsive when I have a technical issue & provides solutions. I have been a customer at 2 different Chicago condos for 18+ years.

I cannot explain how much I cannot stand this company. I have had to call them over 12 times in the past few months. They have continuously caused us issues over and over, then charge us for their own mistakes! Then I call to get it fixed and 1.5 hours later I still have not had the problem solved OR they fixed the one problem and caused another. The only reason we still have RCN is because we are forced to have this service while living in our current building. I would think about moving again to get away from them. I could go into greater detail but that would require pages. If you make the poor choice of getting RCN make sure you watch your bill carefully! They will charge you for things you did not know were chargeable.

This company has a pretty smart scam going, offering new customers great rates and steadily hiking prices every year from $52 to $72 to $92 then up to $152. I would love to know why the modem rental cost is increasing every year, when the actual modem is depreciating in value every year. This is a clear indication that RCN is engaged in dishonest billing practices. Based on the thousands of similar complaints I'm seeing, I see a class action lawsuit in their future.

I have being using RCN for 3 years and I asked for transfer of my account and I was charge without even informed about the charges that I was charge. Call customer care and they insisted I should pay the amount of money they charge. I receive no help. And when they increase the charges is like 40 percent of my initial charges.

I’ve ordered the NHL Center Ice package Thursday morning. I recorded a game while I was at work (third shift) and started watching it when I came home Friday morning and noticed it wasn’t in HD. I called to cancel the package bc I didn’t know it wasn’t HD. My fault for assuming, since it is 2018, a 140 sports package would naturally be in HD. I was told that they could cancel the package however it was non refundable. What’s the point of that? I was told that there is one hockey channel in HD each night. Staggering.

I had my card cloned and had to work with my credit card company to reinstate my card, inform all my vendors of the situation, and such. What a headache. All the companies I spoke with were understanding and gave me the benefit of the doubt. Except RCN. I called them and asked if they could remove the charges. RCN had charged me an autopay denial fee of $25.00, a data late fee of $9.00, a payment declined fee of $39.95 which totals to $73.95. I got everything but the $25.00 taken off. Now I know $25.00 isn't a big deal in the grand scheme of things, but I am a business owner and I understand what happens when payments are unauthorized. There is no charge to the company, and even if there is a charge, for a $100 bill, 2.9% + 0.30 is $3.20 but the company is charging $25.00 to make a profit. It's just bad customer service.

I was aware that Internet providers in the U.S. increase the rates after a year of use, insisting that the price you sign up to is a promo. So I wasn't that surprised when my bill went up $15 for exactly the same service I was receiving. Having investigated the web and talked to locals, I armed myself with competitors' quotes and other tools for efficient negotiation. Yes, it's embarrassing that the 21st century commodity provider makes you bargain, bringing you to some sort of medieval marketplace. But I'll leave that behind and say that their customer service is a DISASTER. They are using as much of time as possible, never answer straightforward questions, bombard you with unnecessary information.

RCN, like all cable companies, offers the ability to record shows and stream at a later time on multiple devices. This is clearly promoted in their sales materials. The service is a repackaging of Tivo. The service is significantly unreliable. They have constant technical issues. The support folks understand these issues poorly, and plainly have no access to the right technical people to address them.

I've been reading the reviews here and elsewhere -- on Yelp, etc. Specifically I was reading to see how many other RCN customers experience unforeseen price gouging. A loyal RCN customer for four years now, I never questioned the continual increases, because I thought any promotion I had ended probably with the first year of having them as my internet provider. The internet is all I ever signed up for. I never signed up for any bundles, no cable TV, no internet phone (people actually use those?). Over the years, my bill went from: $49 to $52 to $67 to $69 to $79 to $90 to $92. Then in this fourth year it went up to $152.

I've had RCN for over 7 years now, 5 at a previous address and 2 at my current. I am on their 50 mbps plan which works more like 30 mbps to be honest. The biggest issue with RCN is their pricing scheme and annual rate hikes. I have to email or call them on the regular because my bill jumps up. Forget about getting any kind of deal either because once you're their customer they will refuse to give you any promo pricing. Other companies show a flat rate for their service but RCN hides behind a low intro (it's not really low it's actually what the price should be) and then steadily raises the price year after year. If there were any competition in the local area I would dump them in a heartbeat. I only pray that Fios will get its act together and get here because I need faster speed without paying hundreds of dollars a month and unfortunately that's never going to happen with RCN.

I was paying 45$ for just 50 Mbps internet. Then after a year it was 60$. Then again after a few months, it increased to 76$. I would never recommend this provider to anyone. Now, it's been 2 weeks, my internet connection is so slow that just to download 10GB, it takes whole night. Absolutely terrible provider. About to switch to Comcast soon.

I canceled today specifically because of the way I was treated by the call rep Rachel. After multiple calls and chats to correct an account error I spoke with Rachel who was condescending, argumentative, and placed me on an unrequested hold for a "manager" only to come back after several minutes and tell me to go to the website. This level of unprofessionalism is ridiculous and I have no interest continuing service with this company because of the way I was treated on this call.

We have subscribed to RCN for about 4 years. All of a sudden - with no notice - the bill went from $200 to $350 per month. Called and was told that they could reduce the rate if they could come and replace the modem. They replaced the modem, but the reduction was only a fraction of what they had promised. Could not get them to commit to the promise by email, mail, or having it reflected on the website.

I have been an RCN customer for about six years. Every year I become more and more disappointed and annoyed with them. Their television offers no real channels. They make you pay extra (for stupid pre-determined packages) for channels that come in BASIC packages with some other providers. They give you silly channels that you will never watch (those music channels can go away). If you want a channel like IFC or Food Network, you need to "upgrade" your package. How about you just let ME choose the channels that I want in my package? I don't want your stupid list of packages, because it's obvious that some dumb ** came up with the combination.