RCN Reviews

I'm frustrated at the increase of cable and internet. I recently changed to just internet. The pricing is cheaper and speeds faster for new customers compared to a long time customer of over twenty years! I have 400 Mbps for $57 a month (not including tax etc.) for new customers 600mbps is $45!!!!

I starred with RCN in the Boston area a few years ago with their 500Mbps plan for 39.99. As soon as "Astound" (as in, I am astounded by their horrible service) took over, my bill jumped to over $80 a month. That would be fine, as a 500Mbps connection is still worth $80 a month to me. BUT (and I wish I could post screenshots of this to show you), my connection speeds have been between 40-80Mbps for the past EIGHT MONTHS with NO help from the customer service agents.

Current Pledge. "We’ve made a pledge to our customers to put them first in everything we do. We are dedicated to going the extra mile to ensure our customers’ experiences are astounding, every 39 minutes on hold to tell me they don't have an answer as to why my bill is wrong. And want to charge me $9.00 because I spoke to a person to pay my bill time." It is off by $100.29. My recommendation for an accurate pledge... "We don't care about you or our time... It's all about the revenue stream like the $9.77 a month we charge you under the code of Network Access and Maintenance fee. We have you by the bytes and nothing you can do about it..." -> Much more accurate. Can't wait for Comcast to come in our area.

I am a university student who moved to DC a year ago. Like many others, RCN offered acceptable speeds for relatively cheap prices. Not wanting another 100 dollar bill I chose their 100 Mbps speed for 29.99 option. This didn't last long. As many others have said here, my bill slowly increased without me noticing until I checked my account status randomly to see an 80 dollar bill on my account. This being a far cry from 29.99, I called the company and asked them to disconnect the service.

So a little less than 2 months ago I called up RCN/Astound and complained my rates were getting too high. After a 30 min. conversation I was switched to a different plan for a lower rate. I asked the rep. how long that price would be good for and she told me 12 months without any increases. Fast forward 2 months, my rate just increased by $5 a month. I've called RCN/Astound 4 times now and asked for a supervisor so they could explain to me the increase in my monthly rate. One is NEVER available (even after waiting 40 mins. on hold) but I am assured by the rep. that a supervisor will call me back within 24 hrs. It's been almost 2 weeks now and no one has returned my call. 4 separate promises for a callback and nothing.

Do not go with this company, on top of being super rude to their customers they raise their prices without notice. What they do is that they give you a low price and then they add all this “sub charges”. When you open your eyes you paying $80 for bad service. On top of being rude to you they also condescending telling you how all the companies do this. They do but at least they give you good customer service and good internet. Not mediocre service and customer service. The internet sucks. If it rain good luck getting good signal. I went with Spectrum at the moment, I will Pay 80 for good internet. You will keep losing customers. Skip this company. I’m surprise how this is still Operating. Would never!

The reason why this company is called Astound is because of its astoundingly horrible service. I’m writing this review on behalf of a friend who has been a Wow/RCN/Astound customer for years. His phone, cable, and internet services were abruptly disconnected last week without notice, citing “old hardware” as the reason, despite the fact everything seemed to be working properly up to that moment. He wasn’t home when a service person came to resolve the issue, and was then told the next time a person could come out is over three weeks away! So he is expected to be without phone/cable/internet for another three weeks? There must be one person in a van expected to service all Astound customers in the Chicago area.

Well first thing they did is authorize a double payment on my bank card. Thankfully my bank noticed a replica payment. Now they shut off my internet before the bill due date but then realized they made a mistake. When I called customer service the girl must of just woken up because she was working from home. She was mumbling her words so I hung up. Absolutely useless customer service.

I got to wait 6 days till my internet be back working. But don’t pay they be quick to call or mail you something. They need to hire more technicians to work on people service because no one should have to wait almost a week to get your service fixed. That don’t make sense at all. And they really need to get their stuff together. Because I can not wait that long. I am about to leave this company because it is always something.

I can only speak to RCN Internet that I've had for several years. My latest experience with them was to upgrade my speed to one of their standard tiers. It went smoothly and now I'm getting twice the speed for the same price. I've now upgraded my speed twice with them to their new standards. I originally came from Comcast Xfinity because of Comcast's imposition of data caps in the Midwest. Other than that I was fine with Comcast although it was a little pricey. Haven't had any RCN internet outages that I've noticed in the past year so it currently is on par with Comcast for quality where I had no to few issues either.

Very poor connectivity. Since astound took over, connectivity has been unreliable. Customer service is even worse. Long wait times on the phone, Agents do not understand what I am saying, Never had this kind of trouble with WOW.

Last June 2021 we left Comcast for RCN for a lower rate which totaled $152.73. That rate was supposed to be fixed until now (June 2022). However, in Dec 2021, 6 months later, they raised the rate to $163.57. We just received our July bill for $243.17 - over $90 higher than one year ago! And the service has been substandard. Frequent freezes on the TV with "video loading" appearing. My husband has had to call RCN/Astound several times to get this corrected. Needless to say, we are going to look for another company.

Was with RCN for a couple of months so former customer. Service was okay but after a while, my bill kept going up and up and no matter what I did or talked to. It didn't go down or was lowered. After trying my best to stay with them I finally had to cancel and move to AT&T/DirecTV. My bill is half what I was paying for RCN.

Called and requested a site survey to bury cabling as our cables are aerial and go through neighbor's property. This is likely not even legal, but the neighbor hasn't complained. We are trying to do something about it and have wires buried the same way as electrical is from the same pole. Rep on the phone wanted to "send a technician," then casually mentions "possible 79.95 fee" when I explained there is no tech support necessary, it's a survey to see assess the possibility of burying cables. I asked for engineering dept, and was told "there is no engineering dept" which I know for a fact is a lie. Then the rude rep simply hung up on me.

Please save yourself the trouble and do not become an RCN customer. They quoted the wrong amount for services, the tech set the services up wrong, had to get a second tech out. The management never wanted to fix the account set-up. I was being charged $185 monthly just for internet services. I canceled all services within that same week. Please save yourself the time and frustrations, it is not worth it.

My monthly fee for RCN internet service has been increasing over the last several months (in total by 28.7%). I reached out to RCN and was informed that in the next few months my bill will be more than double the current price. I requested a price information/sheet for my area and was informed that it is only available on the back end. Within my online account, it states that pricing may change every month and to reference bill for details. The bill lacks any specifics. I have been with RCN for a while now and in previous years they were willing to assist/address this. However, it is now pretty clear that keeping current customers is not of interest to RCN. As of writing this review, I am researching other providers and plan to switch in the new year.

In 2019 I decided to remove my TiVo service since they jacked up the prices for the monthly service. A few months later I had issues with my modem (their property) and they sent a technician to troubleshoot. The technician took with him the TiVo boxes and I thought that was great. Fast forward to Oct 2021- I moved and transferred my services.

1/2020 RCN reps knocked on my door and promised the world for $140 a month with a 2 year contract, 10/21 still under contract they jacked my price up to 186.00, I called and was told it would be fixed in 48 hours, now these idiots jacked my bill up to $207, called again and told the standard bull they will fix it in 24 hours, they also downgraded my tv service and lost a lot of channels, waiting 1 more day and giving back their equipment and going back the Xfinity for the new customer $89.99 deal, do not get RCN as they lie and cheat the consumer

Updated on 10/26/2021: I already wrote a review, but wanted to add more as I finally spoke to an agent that found record of the $256 modem I was being charged for had been returned months ago. Even the agent who finally helped me stated "it has clearly been returned". It took two months and being disrespected by several agents to finally find someone who would do their job. If not for Jasmine, I would be charged $256. absolutely would not recommend this company.

I signed up with RCN cable, internet and phone bundle in 9/2019. I was quoted a price of approximately 134.00 a month and that’s what I paid automatically for a while. I admit I’m lazy and don’t look at bills I pay automatically. One day I did and saw my bill increased to 158.00 only few months into a 2 year deal. I called and they said they’d fix it and again I forgot about it. I went from Comcast to RCN because of price increases and because there were no other cable providers in my area so we were a captive audience and Comcast knew it. No good deals were offered except to new customers but at least Comcast at had great service!

I've had RCN for a little over a year. As with most ISPs a bill increase is expected but around the time my bill went up I started receiving promotional mail for new customers that advertised 5x the current bandwidth I was receiving for around the original cost of my plan. I figured that it was worth contacting RCN to see if I could get any adjustments to my service to be more in line with their current offerings. To my disappointment, RCN doesn't seem to be concerned with current customers as there were no options for either an increase in bandwidth to match their current offer or a price cut for slower service. I wasn't expecting the full new customer promotional rate but it's ridiculous that as the company increases service bandwidth and lowers costs, current customers are stuck with their old rates.

I wish we went to the Consumer Affairs website prior to signing on with RCN cable company so we could have seen the other complaints. We moved into the Madison Farms Development Memorial Day weekend and were told we had 2 cable providers to chose from, Select Service Or RCN. My family members warned me of RCN service but the deals were better with RCN so we went with them. Installation tech was awesome and all seemed ok until the next day when things were not working. No joke, the techs have been to our apartment 4x since we moved in. The cable goes out at least once a week and the Wifi loses its connection more than 1x a day. We are beyond frustrated at this point. We are paying $215 a month for cable service and supposedly the fastest Wifi they have? Something has got to change and SOON.

After RCN internet stopped working for 3 days straight and I have to pay extra cellular service. I decided to switch my internet provider. I after they told me they received my equipment and processed my refund, I called on the status of my refund. Each time I call, they tell me it is going to take longer. They are literally making up the policy on the spot!!! Every time I ask them to send me what policy they are referring to, they just tell me that is on their manual and it's not on the internet. When I ask they send me a confirmation that they have requested to send me the check, they tell me they can't do it. In another word, you will NEVER get your refund back!!! They then proceeded to put me on hold for over 45 mins at which point I just gave up. Worst service ever. No transparency. No trust. Just want to take your money. The internet quality is the worst. Always breaking up and just stops working for 3+ days for no reason. My friend got her RCN back working after more than a week.

I booked an appointment for technician to install internet in my new apt, they dissed me twice after a week of waiting with no wifi. I lost a day of work because I was waiting for them, technician never arrived. And when they cancel the appointment, they just don't say anything, you have to call again. I had to call them a few times, was on the phone for too long with every customer service representative. It was a horrible experience,, I got a bad anxiety that day watching the phone for 7 hours. I booked with someone else.

I’ve had RCN for about ten years. The prices increase every month which is ridiculous. I tried to to speak with somebody from billing side but unable to reach anyone. So I will Looking to switch to another ISP very shortly. Stay away guys!!

WORST. COMPANY. OUT. THERE. BAR. NONE. If I could give 0 stars, I would. Since March, I have had SEVEN separate technicians (including supervisors) come to my apt, 3 new modems, wires "fixed" (they did nothing) and I lose internet DAILY. Literally every day I reset my modem. I've called RCN over 50 times to troubleshoot. None of their reps that answer their calls are willing to help, simply saying they "elevated the problem" to a supervisor level. AND THEY ARE ASTRONOMICALLY PRICED!!! Save yourself the time, headaches, money, everything. Go Spectrum or Verizon, go ANYWHERE BUT RCN!!!

One day after I posted this review, Jackie from RCN reached out and resolved the billing dispute, with a "courtesy" credit. Dealing with RCN was a hassle. But with the satisfactory resolution, I have added an additional star.

I lease a static IP address from RCN, to which they provide a standard name-to-address mapping for my private domain, via their DNS server (auth1.dns.rcn.net). Last month (5/19) RCN unilaterally changed my static IP address without changing the mapping in their DNS database, with the result that URLs prefixed by my private domain now go nowhere. Since then I have called RCN Customer Service at least six times seeking some resolution. The problem ticket has been escalated to Engineering three times, and Engineering has sent the ticket back each time without fixing - or even showing any understanding of the problem. So I'm left wondering Does anyone at RCN actually understand basic principles of the Internet?

This company censors content that differs with their political leanings. They have many left leaning stations but not Conservative such as Newsmax. They refused to cover President Trump's recent rally in Ohio. I would not support them.

We recently moved and decided to try RCN as our internet provider. The technician promptly came to set up service, but left without connecting our computers to the wireless Eero pad. We finished the job as our previous service had been set up and connected our computers to the router and spent the week trying to figure out why we had no connectivity. Since we were in the process of moving, we called when we were settled in only to be told that the computers should have been connected to the wireless Eero instead of the modem. RCN refuses to reimburse our full week without service due to their failure to complete the installation and I am disgusted already with RCN. Their failure to finish the install also resulted in our being charged an overage by Verizon, since we were unable to use the wireless that we are being charged for the save on our data. All around a really BAD experience. I would NEVER recommend RCN for ANYTHING.