RCN Reviews

On Tuesday I had called about my bill that it climbed from $45-$$78. I call to see if something could be done because crazy being long time customer I should get the good deals. The representative was going OK in the beginning after I declined an offer of getting Internet and free unlimited cell phone. He told me that I was taking my money and flushing it down the toilet, which was very disrespectful. Like forcing me. You guys have to teach your representatives more people skills. Horrible

I have been a customer for over a decade but they kept jacking up the prices. Last time I called to see about promotions, they didn't lift a finger to keep me. Seriously, $85 for 200 mbps? Then when I went to cancel they informed me they no longer prorate. Convenient after just being alerted of the price increase. Xfinity offered way better rates with much better speeds. I will never deal with them again.

We decided to switch our internet service to a different provider, so I called RCN to cancel our service on June 4th. I was informed, "Unfortunately, we have to charge you until May 21st." As a result, I will have to pay for over half a month of service that I will not be receiving. I have never encountered another company that operates this way.

Mon May 19 I was unable to receive my RCN email to my computer. I went to the RCN website and logged into my webmail. There was a disconnect between my home email and the RCN web server. All my other accounts Gmail, Outlook, were fine. I use MailWasher Pro so I can see my server settings. Everything was ok. I did get a message unable to reach server. I called customer service and it was clear the person knew very little about how email works. After being told, "Well if you can log in to the webmail server on the RCN site there is not a problem." I tried to explain they are 2 separate things.

Terrible customer service with RCN today. Told last month my internet bill should be $55 a month receive a bill for $107 this month and not credited after overpayment last month. I am ready to change my provider after this experience.

I've been with RCN for 2 years and the bill changes every single month. So I call and get told I'm getting $30 off my bill with a promotion. Couple days go by and it's still the same. So I call again and get told it will be applied. Same thing never changed. So I call again and get told that it won't go down and I'm not eligible for the promotion now. So I say that's ridiculous and that it should be honored because I was quoted by 2 separate reps. So I was told my call would be escalated and a supervisor would get in touch. Well it's been 4 days and my bill was due on the 15th. I call again today and they said by end of day I would get a call. Again no phone call. I'm tempted to call because this a Internet bill that fluctuates more then my electric bill. I used to be all about it. But after this terrible customer service I'm completely done.

If I could give zero stars I would. I am moving and called to disconnect service. My billing cycle started a few days ago and I have been told per company policy that I need to pay through the full cycle. Every other internet service provider I have every utilized prorates and allow for cancellation. No matter how good of internet they provide when I need to start internet services again I will not be using Astound. Terrible customer services!

RCN advertises rates of $20 a month, but then tack on $23 of made-up fees to make the rate higher than their competition. The fact that these fees are monthly is hidden until after you sign up, and pay their sign-up fee (which is just remote activation if you have your own equipment). Every interaction incurs other fees. Call center representatives are unwilling and/or unable to resolve issues with billing. They're engaged in awful, deceptive practices. I wouldn't even recommend them to Donald Trump.

This was a horrible experience today. TV been down almost two weeks. Two of my boxes went out and did a trouble shoot several times over the past two weeks and been on the phone today for almost two hours going from room to room unplugging and plugging phone rather than save a customer and send a professional out. They rather keep doing this for over an hour and forty five minutes on my only day off work. I’m highly pissed and if I wasn’t in a HOA situation I would go to Verizon. I’m gonna write a review every chance I get.

Requested to transferred services, was told it was possible. It really wasn't, couldn't get fiber at the new location. For a service where I'm getting 5% of my original speeds, they are charging the same price. They don't see this as an issue. And they didn't tell me that it would be the same cost for 5% of the service until after putting a new hole in my wall.

I would give no stars if possible. RCN was my TV & internet provider for the past 20 years. Once TV became too expensive with them we started stream TV and had only had internet through RCN. Then my bill got up $40 to $124, a raise of about 35%, for a service that was not so great anyway. When I got the bill I was only 3 or 4 days into the new billing cycle. When I called to cancel services I was told that "we don't pro-rate bills so you have to pay in full". So I had to pay $124 for just a few days of service. RCN you just lost your business to Verizon!!

When I called and scheduled an installation, I was told that I would get a month free. After the installation took place, they are pretending that this is not the case and are trying to charge me every month.

Several years ago, when I lived in Queens, I tried to have RCN as my cable/internet provider. The first red flag was when the customer service rep insisted that my address was not what it was. After proving to him that it was, he then said I needed verbal or written approval from my landlord in order to obtain service. After having done so, I was then informed by the customer service rep that I would not be able to obtain RCN service for several months since the company had been contracted to wire a large apartment complex near the bridge.

I am a former RCN customer. Their cable that runs from the side of my house to the alley was damaged when a garbage truck snagged it. It is now hanging loose on the side of my house but still connected at the alley. I called several weeks ago and was told this would be marked Urgent and someone would be out soon. Since then I have not been able to reach a human at RCN. When I call I get two options. Existing customer or New customer. Former customers don’t count apparently. I want to get the damage caused by the cable, i.e. holes drilled, etc repaired and have the house painted. But I can’t because RCN won’t remove their equipment.

The service has turned out to be trash. The installer did what he wanted to do instead of asking where I wanted my internet box. He didn't clean up after his self & my internet still don't work properly. They sent another technician who also didn't know what he is doing. This is where they try to make money off of you by never resolving the issue. I won't play this game & thank god there's other options available.

Another year another spike in RCN internet bill. I've got a statement (May 2024) saying that there will be increase in my bill. I've contacted to RCN on June 4th, the representative offered a discount for 12 months and I took it. Then I got a bill for June for a different amount, so I've contacted to customer service on July 23rd to ask why. The representative told me that the promotional offer expired on June 29th, that's why I have to pay more than what I've agreed without any prior notice. Then the new representative offered me another deal for 12 months again.

EPIC FAIL by RCN. The salesperson, Daniel H. was great, and took my email address correctly; this I know because of his follow up email to me. HOWEVER, RCN onboarding mis-spelled the email and I cannot access my account because the PIN number I need to access my account is on the BILL which WENT TO THE WRONG EMAIL ADDRESS they incorrectly entered.

I was enrolled in the ACP program as of January the 9th 2024. I have a voicemail from a representative named Vickie, confirming my enrollment and that my $30 discount would be applied to my January bill. However, when the January bill came due I still had not received the $30 discount on my bill and had called in three or four times trying to find out why. I was finally told I had to un-enroll in the auto-pay program; to pay the bill directly because I was getting additional discounts because of the auto-pay. At that point I was also told that the $30 discount wouldn't hit my bill until February the 7th. So on the 31st I had to pay my full bill plus an additional $1 service fee because I was paying directly without the auto pay service. Wouldn’t you know? The $30 discount hit my account the same day.

Last year I ordered new RCN internet service before my moving into new house. It was a no show. I called to find out why they did not come. They said there is no record of my order. So I had to order again and this time they did not waive installation of $90. One year later, my husband received RCN offer of $200 cash for internet+ mobile. We gave one more chance to RCN since the salesperson was okay. However, It was a total hellish and impossible experience to straighten this up regarding missing E-sim information. Both of us spent entire day calling RCN. Each time the agent could not find the account, argued not sending sim card we already received, failed to provide e sim QR code, after asking different thing each time. It looks like each person in RCN provides their own opinion or set of questions or directions- very creative but extremely frustrating.

Given the increase in all products recently, I wanted to better understand my RCN bill. To my surprise, it is a very difficult and exhausting challenge to understand and compare the services listed on the paper monthly statement versus those listed on your account on the RCN website. The titles used are very different indeed: (a) Basic TV, Preferred TV, Digital Cable TV and Ultra Feature Package (paper statement) vs. Digital Basic TV, Signature Cable TV and (b) Unlimited Nation Wide Calling and Digital Phone (the landline) vs. Unlimited Long Distance, Unlimited Local Calling and Unlimited Regional. Why use such different language on paper from your website????

I went along with WOW Chicago, low end provider but they actually got their pipelines straightened out and we were getting good premium internet / and ultimate cable package with high quality HD, Same as Comcast, then they were sold to Rcn/Astound and new equipment came which is usually good. The new box is as big as an external drive-very, small and only web enabled. It doesn’t use the coax. The HD picture seems interpolated or auto generated to fit all, not great. My 29 dollar antenna to Sears tower for free is 10x better quality, how the H does this happen? Additionally all the channels are now subscription and for 30 countries not in the USA. I probably should just get the Goog. Completely lame excuse for a business, and I’m too annoyed to get into the asinine amount of advertising these bozos give all of us in Chicago. Total.

On September 9th, Astound/RCN called me to set up time to address an issue with my internet line, but I was unable to pick up at the time, though they left me a voicemail to call them back. Upon calling, I learned they had shut off my line due to noise on it, and I would need the Escalation Team to come to address it. However the customer service team, through the number given, could not set up that time nor connect me to the team, simply saying I would get an email and call back. It has been three days and I have not gotten any call or email, I have tried calling RCN three times to try to set up a time and they have simply told me I need to wait to get a call back. I work from home and cannot work without internet. It is unacceptable that my internet was just turned off for maintenance without warning. It may have been a bit degraded, but worked. I have been a customer for ten years with no missed payments, and this is making me seriously look for an alternative and to recommend people use anything but Astound/RCN.

Don't waste your money and time. Rcn in joke. I live in Des Plaines IL and not 1 day pass by without connection problem. Spending over 30 minutes just to tell me, "We have to send a technician after 5 day to fix" so no internet for next 5 days and bill had gone up from 77$ to 95$ for service that don't doing with Comcast and no more rcn.

Astound has been my internet provider for 14 years. Since August 2022 the service bounces daily and several times a week we have to call to reset the router. This has been going on far too long. When I can finally reach a person after 5-20 mins of waiting. They offer to send out a tech at my cost "even if a squirrel chews the cable" it will be billable. They've not once offered or told me they've verified their connections through the network. They also every time I call try to sell a maintenance plan. So they offer to charge you but test or fix nothing. I wish I wasn't stuck due to where I live. I would pay more for reliable service.

RCN is a joke. Over the past ten years, our internet has always been patchy. Can't make it through a single day without it cutting out at least once. We have told them over and over that we believe there is a deeper issue, but they refuse to do any meaningful troubleshooting. Instead, they send "tech" after "tech" to slap on the band-aid solution of replacing the router, which is NOT the issue and has NOT fixed the problem. More often than not, these techs don't speak sufficient English to communicate the problem to them, and there is clearly no communication between the customer "service" teams who listen to the problems you describe, and the techs sent to "fix" them. Clearly, a larger more complicated issue is behind our relentless connectivity issues than the box. Yet all they are willing to do is repeatedly change it. All they care to do is take your money, while providing you internet on par with that of late 90's Bulgaria.

I had RCN for years and they were the best. Then a year or 1 or 2 years ago Astound acquired RCN and the nightmare began. Since August 2022 I have been calling Astound up telling them that my internet was unstable and dropping; starting in January 2023, it started to get worse and I called dozens of times per week. They sent out "technicians" and the technicians said it was the "outside telephone poles", but said that was a separate division and couldn't be contacted, but they would put in a work order. I repeated this same scenario several times since January 2023. Starting in April, my internet would drop dozens of times per day, I work from home and started only using my telephone hotspot to conduct Zoom, etc. meetings.

THIS COMPANY IS A SCAM, MONEY HUNGRY, DISHONEST, STAFFS ARE IRRESPONSIBLE!! I installed RCN TV service when I rent apartment in 2017. In the first year, it was provided as a complimentary service from apartment building (actually is part of utility fee I paid aside from rent). A guy came to install the equipment, the first equipment is not working properly then he brought another giant one looks like 80's model, fine. Then After 1 year period, I really don't watch it. Also no signal in my unit, also I don't know the contract has been transferred to me until they sent me $423.25 + bill.

RCN is dishonest- or at the very least really bad at accurate record keeping. Originally, November 2021 installation was a mess. I had several people come out over the course of three weeks with little progress actually getting internet installed. One guy was at my apartment for two hours, didn't have the appropriate equipment, said he would be back the next day (obviously my issue for believing this) and he never showed up. Now, fast forward a year and a half: I moved, cancelled service and returned my modem (I have a receipt!).

Yesterday the internet was outage kept until almost midnight. From 9am until 10pm. They give credit 4.87$. What in hell I’m going to do with 4.87$? I don’t recommend. Also the internet slow. They did increase their price

The apartment I previously lived at required us to purchase internet service through RCN. I wish they never did because this company is beyond a joke and so money hungry it isn’t even funny. It’s almost sad. I had subleased my apartment to another tenant after 6 months of residence and I informed RCN of the new tenant and to remove my name off all future bills. I don’t know what happened or why they chose to not, but literally a year later I wake up to a collections of $300 on my credit report. I call the place, and they claim they received this information from RCN. I couldn’t believe it after a whole year that they would do this.