RCN Reviews

Do not use RCN. Bad company and added more charges that are not taxed. Told me increased sports surcharge and other charges that overlap your bundle. Crooks. The FDC should close them down. Other increased charges. Entertainment surcharge now $7.10 was 4.69. Municipal construction now 2.99 was 2.49. Sports programming now 7.82 was 5.57. Broadcast tv surcharge now 9.03 was 7.78. We pay for our services. This is criminal. Paying for their workers and whatever. We pay for entertainment in bundle. What the hell is going on???

Unfortunately, there are not many options when it comes to cable TV and internet service in the Lehigh Valley. RCN has proven to be incredibly difficult and far below in quality service. My TV and internet have not worked properly in the years time that I have had service. When they finally send someone out to check the service and find there were installation errors, I am the one that was charged a bill for them to do so! I called to complain and the fee was supposedly waived. The following month the amount for this charge shows up on my bill. I am told to pay it and that a credit would appear the following month!

Paid for 25 Mbps and got 16 Mbps when installed. Three months later I now have less than 3.74 Mbps. Since I'm only getting no more than 15% of what I'm paying for I wonder if RCN will continue to provide me with Verizon-like service for only 15% of what they are charging me every month. If you are considering RCN - DO NOT DO IT. Try Comcast. Even though they aren't much better, they at least address your problems and fix them.

When I transferred my account to the new address I was billed $68 dollars for the installation. This bill arrived 2 days after due because it was sent to the old address. So I had a late charge of $8. Then I received two monthly bills for the service--one for each house! Seems they don't consider the old account closed until they have the time to climb the pole and disconnect the service that was digitally disconnected when the move took place. Took them a month to get a workman to climb the pole and so I was charged for that month of service to an empty house. This month the bill included $14 for the installation of outlets that was done in Feb. and paid for with the bill received late and paid in March. What will it be next month? This company is unbelievable!!!

I have had so many issues with customer service that I cannot even write them all down. First of all, during the initial installation I should have been getting it free as stated on the website. The customer service rep lured me into signing up to pay money for the same. They charge you $35 for even a single day delay in payment. This is extortion to me. I tried to remove the same by asking the customer rep during a few calls when I knew the payment is going to be late. The reps purposefully kept this charge hidden from me during our conversations. It kept piling up for 3 months and grew to around a $100 in just penalties for late payment.

I have been a customer of RCN for a good 13 years! On the front line, their Automated System is set up to prompt you for a bill payment, no matter what reason you are calling for. On top of that, several times I have been unable to bypass the bill pay option, no matter what option # chosen. In my many years of being a Customer Service Rep in the same line of work, and in my life experience in general, I have never experienced such a poorly orchestrated set up for customers when they first call into RCN! This is their first line of contact, and it is the worst I have ever seen. Above and beyond the most frustrating prompting system which is an absolute mess, that automated system literally charge my credit card without authorization most recently!

I have had RCN since September. I'm finally cancelling my services after 4 technicians, countless phone calls, hours of wasted time, and actual tears. My one bedroom apartment has never fully received cable and internet like I requested, and it's been such a struggle trying to fix it or get refunds. Their customer service verbally abuses people on the phone. Their technicians are not knowledgeable. Their service is not reliable. Their equipment does not work. I've had the worst cable experience of my life with RCN. Hidden fees, improper installation, improper billing, customer harassment, you name it!

I phoned to ask why my bill had gone up. The agent said it was due to an increase in taxes, surcharges and fees. So, I asked him to tell me the difference between my current monthly service charge and the one in December. The difference was between $5 and $6 dollars. I pointed out to him that it was not only the taxes that had gone up, but the monthly charge, as well. He said, well, for most customers it is due to the taxes, etc, rising. I countered with the fact I did not like that he was not being honest with me when I first asked the question, and that if my monthly rate had increased, I am sure others' had as well.

I discovered that RCN had been charging me $10.95 a month for the last 5 years for an extra Digital Converter Box which I do not have. Five years ago, when the technician swapped out the old box for a TiVo box as part of an upgrade, he was supposed to have taken the equipment back with him to RCN. Apparently that equipment was either lost or not tracked properly because RCN claims they never received it. They have charged me $695 to date, for this error on their part. The customer service rep initially made it sound like there was nothing she could do because account says I have two boxes, and not only did she not apologize, it sounded like she did not even believe me. She told me she has never heard of this happening before. (By the way, when I looked on ConsumerAffairs site, I find two other reports about the same issue within 2 minutes of looking).

I have been with RCN for 10 years. I USUALLY PAY MY BILL AT THE BETHLEHEM OFFICE. I called RCN to pay my bill by phone. I have a minor speech issue and the automated service did not understand me so I waited for a representative, They wanted to charge me $6 because the machine did not understand me. I am going to drive my bill out to the office again. I am 70 years old and it is a rainy miserable day. This is discrimination and it makes me sick. They do not have a system where you can press a number, you must use voice commands.

Unsure of all the bad reviews. I have had some minimal issues with RCN but they always made everything right. For one, MANY of the installers and technicians are CONTRACTORS. If the contracting company does NOT train properly, that is on the contractor. I never saw an RCN employee being a flat out idiot. Anyway: 2 Pros - Almost always consistent internet speeds (I still run just 25/4) and run over 30 devices including but not limited to, my connections to my NVR streaming my live video and Alarm system connection and also a smoke/CO2/temperature monitor etc. - Minimal downtime if ever. Customer service has always been very good aside from when trying to compile a package of services to get a better price. New customers get the deals, not existing.

I have only been a RCN customer for 2 and a half months. I initially ordered the internet service after being with Verizon for some 30 years. They didn't offer FIOS in my area, so I decided to switch. Big mistake. RCN has the worst customer service ever. 2 days after installing the internet service, I decided that it may have been cheaper to have their phone service as well. The second tech came out to install the phone service where he just connected everything to the existing equipment. My first bill for $123 I was told covered just the installation of the internet. My second bill of $97 I was told was for the installation of the phone.

I just moved from Boston to Denver and miss the service I had with RCN. On one account, they set up my internet so that I had two options. One had short range but was very fast. The other had longer range but was slower. That way, I could download things quickly but could switch if I wanted to the slower option if I wanted to use my computer on the porch. It was excellent! They were also great to talk to, seemed a lot more genuine and less scripted than Comcast, who I had called first but got turned off by their customer service. I am now trying to find an RCN equivalent in Denver but am having trouble.

So first of all, when they first came to install my cable and internet, they had to come three times because they kept getting the number of rooms wrong. On the second time, I even told the installer what had happened and while he was installing in the living room, I asked him where the other boxes were for the other rooms and he ACTUALLY STARTED YELLING AT ME. "Why didn't you tell me this when I got here?!" As if it was my fault. Needless to say, I was not going to stand for this and bewildered, tried to explain to him that it was not my responsibility to make sure they got the orders right and that one should never ever ever ever yell at a customer, especially for something like this.

I was with RCN for about 4 or 5 years and had many bad experiences with cable and Internet connection issues. But the real reason for this review is after being with my new provider for some time a cable I believed belonged to my previous RCN service had come loose. I contacted RCN about three times in my busy schedule and was promised every call that within 24 to 48 hours a technician would come. This started about a month ago and still a cable dangles from my house. The last call the lady on the phone said they would have technicians call me back, THEY NEVER DID. My neighbor told me he saw a technician come by one day and told him it's a Service Electric cable who I never had. I also don't know why they would tell my neighbor this and not notify me. I guess I will try calling them now.

I have limped along with RCN for 14 years without anything awful happening - just getting barely adequate though expensive service, not bad enough to overcome inertia of switching. Switched last week to Verizon Fios. Installation was smooth and both phone lines worked well. Waited a few days to make sure Verizon was working consistently well. It was. So called RCN to cancel and was told by a series of agents and then three supervisors that they could not cancel my account because Verizon had NOT done correct request for "porting" one of my phone numbers, even though the phone number had been successfully working for the past week.

I've been a customer for more than 17 years with a static ip address that I pay 19.95 a month extra to have. For the past 10 or more years RCN either changes my static ip to dynamic or changes the static ip all together. When I moved 6 blocks within the same community recently I called to move my service and asked specifically if I could keep my ip and was told yes. When the installer came he stated that nothing would change and for a week I had the ip that I was paying for. Within 7 days my internet went off. I called and was told they put a ticket in to resolve the matter. 3 days later after many calls to tech support and customer service I finally had my original ip back. Then within 24 hours it went down again.

I had three incredibly horrible experiences with RCN tech support reps. All three treated me like a moron. The first call was about my VCR not pausing anymore. The rep made me check all my connections, reset my modem, etc, even after I told him that this all clearly can't have anything to do with the problem, because I did get the cable service, the pause button just didn't work. So they finally send someone out. The guy also didn't listen to me, checked all the connections, changed the batteries on the remote without me even asking when I last changed them, only to admit after disconnecting and reconnecting all my equipment that there must be something wrong with the VCR's pause button.

RCN customer service and techs are terrible. I have been trying to use On Demand for over a year. I swapped out my own equipment-- had techs come, called multiple times and still no Demand. The message I get is "Since you were able to get the channels, which is what you pay for, we are not able to do any further compensation for On Demand service which is a free service." How is that an answer? "Sorry we lied about On Demand. You do not get that service but sign up with us," that's what they should say. What gall, sending me coupons for free movies on Demand. I just told them I cannot get On Demand. I am cancelling them and would not recommend RCN to anyone.

My service with RCN lasted only a few months due to many reasons: The internet connectivity had consistent issues with staying online. Technical support fails to understand their services and how to go about troubleshooting. Customer service fails to provide accurate information. Billing was inaccurate on every bill, including the charges that continued to roll in months AFTER I cancelled my service. I would suggest anyone that is looking into RCN for Internet - think twice as this is the worst provider in the MD/VA/DC area!

I should note that I'm not the one in the household paying for the service, but it wouldn't matter because the apartment we're living in has a contract with RCN, so we have no choice. Attached I have 2 results from speedtest.net. They speak for themselves. I upload gaming videos frequently to YouTube. Just to upload them to Facebook from my PS4, to then download them to my laptop to run through Movie Maker, can take hours for just an 8 minute clip. Then to download that same video from Facebook, which should be quicker, can also take up to 2 hours, when it should only take a minute. That is assuming the downloads/uploads don't fail altogether.

Be careful when cancelling your service with RCN. They just took $645 out of my debit card today because they did not receive their equipment back fast enough. They come to your house and install everything, but when you cancel, you have to figure out how to disconnect everything and also go to them during business hours to return their equipment. They do not come to you, they do not send you any return shipping box, nor tags. It's basically your problem and they will not even give you the courtesy of a simple phone call to warn you that if you don't return it within a day or two, you will buy their converter boxes at an absurd price. They will not apologize, they will not believe that no one gave any instruction on what to do. This is irresponsible and abusive. Imagine nearly $700 vanishing from your bank account today. How would you feel? Be careful with these people.

These people are awful. Their service is shoddy at best and their business practice border on criminal. Every month my bill is due on the 28th and I pay it every month. Every single month within 3 days of the bill date I get a Late payment notice with a tacked on late fee even though they were paid on time and have to call and fight with them about this recurring late fee. I think they do this since most people will just pay the fee rather than have to call them every month and if you stop calling them and just don't pay the late fee they just keep adding it to the next bill. Then after 6 months they threaten to interrupt your service until you pay the late fees. Now if that isn't extortion I don't know what is.

After I interrupted my RCN service to sign up with another company I was contacted within 24 hours twice, by mail and phone, trying to pursue me to remain with them. I answered with the following letter:

RCN called me stating I was due a credit on 1/27/2016. They asked how I would like the reimbursement, in my checking or a physical check. I NEVER received anything. I've been calling daily. No one provides any information. The refund amount has changed multiple times. I was initially told it would be direct debited into my account, then I was told I'll receive two separate physical checks. Every time I ask to speak to someone in management, I'm was magically disconnected. This experience is so horrible. Btw, I'm still waiting on when my funds will be released. Today I called and was advised that I'll receive part of the payment via physical check and part returned on my credit card sometime this week. Horrifying!

We called to get RCN cable. We were told that it would be one price, however, it was much higher. The gentleman that came out to hook it up was very pleasant. But the people that you deal with over the phone are complete idiots. I wish that we would have searched before we decided on this service. They do not meet our requirements. We had cable for one week and were sent a bill, only to find out that we were also due to pay twice in that month. We were giving a lot of lies. Can't wait until we are cut off so we can send this equipment back. Comcast is much higher, but you get what you pay for... In this case you pay and don't get it. They charge for everything, but you are a valued customer. I guess so... They value cheating you out of your money.

I've always liked RCN in Boston for cheap products, but they have really deteriorated over the years. Customer service is friendly, but not effective. I cancelled my services, returned my equipment but I kept receiving a bill. I had to call several times before I was told that my cancellation was pending. What the hell? Wasn't I clear on the first call that I wanted my services cancelled?! If not, how about when I returned my equipment? Why do I have to waste my time following up on services that were supposed to have been cancelled? Come on, RCN!

RCN has let me down immensely. They lower the throttle so that you can't use the service you mutually agreed upon and pay them. My service is 25 Mbps. I completely understand that I most likely will never get that full 25, but I was guaranteed by RCN (before agreeing on their contract) a minimum of 15 Mbps. Sure enough, they suck and love to lie. Fun part is that when you call because you're not even getting a full 1 Mbps for days on end, they point the finger at your router and say there's nothing they can do. **. Oh, oh, totally forgot to add. I went on the chat (saves me an hour of my phone's minutes burning up) and RCN kept refusing to connect me into any chats (for days). Upon throwing in the magical phrase of "CANCEL SERVICE," they immediately connected me with someone. ** RCN.

They called me 3x and assured me my 150 was deposited back to my bank. Turns out, they lied. They finally said it's still in process. This has been going on since Nov. 28th. I am still waiting.

I had RCN install for 105 dollars and 2 days later nothing was working. I called to let them know they sent a tech out who then came and had no idea what he was doing or how to fix the problem. The last tech did with that he ask me to move something. It fell on my tv and it broke. I called the company. They said they would give me a callback. They have great customer service. 4 days go by and nothing. I call them back to find out what they could do. They told me they're not responsible. That's one. Two, apparently, the 105 installation charge is also not their problem even though they have had two tech come out to install and neither have gotten it right.

I tried three times to connect with "customer service" today alone. Seriously, I kept receiving a message that chat was only available until 8PM EDT. I was trying to chat at 4:30 PM. THREE TIMES!! Seriously! Wanted to order yet another remote control - those things seem to fail on a regular bases. Satellite reception on HGTV and FOOD NETWORK regularly FAILS!!

I was a two year customer until this year when my service billing increased without notice then service outages and service reps making up answers as they go. As you all know RCN bills a month in advance. You have to give it to them and their fuzzy math but when I went to a different carrier in August 2015 I cancelled my service with RCN. Soon thereafter a service tech from or posing as one RCN logo on van RCN paperwork in hand collected all of my equipment and stated "It will be input into the system. Have a nice day." No worries I didn't think much of it. Then a week later I get a robocall stating upon disconnection of services all equipment must be returned. I chalked it up to right hand not knowing what the left was doing. Well two more weeks passed and I receive a collection letter for 900.00 plus bucks. I call RCN and explain my equipment was turned in and I was a bit concerned. I was told it may have not been put in the system as of yet.

I needed to make a simple change with this service. We were moving so I needed to do a discontinuation of service and then add new service at our new home. Our service was cancelled 7 days prior to our move. When I called back it took 45 minutes to correct their mistake. Then our internet went out and I was on hold for 26 minutes only to be disconnected by one of their employees. Forget doing business with this service. Perhaps we will go to At&t.

I am okay with RCN service, but the customer service is really bad. Just called RCN to cancel the service because the price is high. They were nice to me in the beginning when they try to find a better deal for me, but after I told them I still want to cancel the service, her attitude was changed, and become very impatient about my questions and speak with unpleasant tone. I know I am not RCN customer, but I was for the past few years. Was thinking going back to RCN if there is a better deal, but for that kind of customer service, no one will like to do business with you even if there is a better deal.

In 2012 there was a dispute about how many cable boxes we were utilizing. Although we only live in a one bedroom apartment their records indicated we had 4 boxes. We were charged 9 dollars a month for each box. That's 36 months at nearly 20 dollars a month. Even though I disputed it 3 years ago they continued to charge me, never even making a notation about my complaints. They could tell that no signal was sent to either of the disputed boxes for more than 3 years. If I had broken down and replaced the boxes it would have been 160 dollars. Instead I've incurred over 800 dollars in charges for the 2 mysterious boxes that I guarantee we don't have.

I request RCN to install cable phone and internet. They show up on the day of appointment. After 2 hours we were informed that they need to get few parts and they be back later afternoon that day. Never show up or call. My husband call late that evening and got told that they have to came back but they will call before next visit which will be Friday that week. Again never show up or called, they just kept ignoring us. I don't know what the problem is but I'm totally sick of that kind of service. RCN, YOU SUCK!!! And I will tell everyone I know about your lousy service.

I was quoted $133 for telephone internet and cable bundle. After the first month it went from $133 to $166 - cancel my cable immediately. When I got my bill I called and canceled my cable portion of the bill which was supposed to be taken care of and noticed 30 days later that they still were building the automatic withdrawal from my account for the $166. Called to clarify and told the best they could do is give me $40 back. This company is not worth your time or effort and would not recommend them.

I have been a CSR for this company for a few months now and formerly working for similar companies. To be blunt these are the absolute rudest most ignorant customers I have ever had to speak to ever! They are verbally abusive toward all of us representatives because their promotion ended and their price increases. When they upgrade and have prorated charges they try to dispute why they should have to pay them and more than half of my accounts are pending disconnect because of large past due balances. I am barely getting by myself but still manage to pay all of my bills and never call any of my service providers complaining about the price I'm paying. I never call them period. When my bill comes in the mail it gets paid. Every time someone is risking disconnection they want to argue all of the charges. Pay your bill in full and on time and it won't be an astronomical amount. Thanks and have a great day.

RCN internet is the worse in the world. For the past week it's been going in and out, so today it seems to be working perfectly. I called them and they said it was no problem and that they would send someone out to check it. But the problem is I think it's RCN doing that so they can get extra money out of me but I am not going to fall for it.

Called to seek clarification on billing and was subjected to the most horrifying experience. Customer representatives were so uncouth and appeared clueless about addressing my complaint.

We've had RCN's basic cable-internet & one phone line service for over a year, and have found the attitude of reps in their billing department to be, generally -- on the few occasions we've needed them -- snotty, disinterested, and/or pig-headed. After a few months of the same amount billed, $65.67, I set my bill-pay to pay the same amount each month on or before the due-date. In December 2014 a bank error led to late arrival of the monthly payment, which I reversed promptly, but evidently too late: RCN assessed a late fee of $5. It had escaped my attention, since I use bill-pay to pay the same amount each month on time, and rarely have time to check bills. Since then, all my payments have been timely, and -- I had assumed -- in the full amount.

When I received my bill it said that my bill was due on 04/25/2015. I am a new customer. My date started on 04/03/2015. This was not In my budget. I also didn't like the signature, and charged more for premier. Don't like the service.

Rcn is by far the biggest ** company I have ever dealt with. They are a sneaky company that add random charges to your monthly bill without telling you. Do not become a sucker like I did and do any business with this scam of a company. Stay away for your own good.

Eight months ago RCN added a cable package to my account at $9.99 per month. No request was made by me, and we didn't view any of the "Premier" HD channels. When I phoned to request $80 credit my request was denied. I was told that I had 30 days to review each bill and bring these things to their attention. In my eyes the consumer doesn't have enough protection from utilities that essentially steal from consumers. This is theft.

I have had RCN for 9 years and a year ago, they put in a new box. I was told that my bill would go down but it went up a bit. Today, I called them to see if there was anything I could do to lower my bill. I was told that I was paying 9.99 a month for Show Time for the last year. I didn't know that I had Show Time and never ordered it. I don't even have it on my list of channel so I couldn't have used it if I wanted to. I asked If I could get any compensation for this and I was told another worker that there was no chance of a refund for this mistake because it was available. I called another worker who told me that I never had it. I am looking into moving to TWC. My advice is to read every word of your bill every month to make sure they don't pull a scam on you. I don't have the money to waste on Show Time especially if I don't have access to it.

After they installed the cable I went from room to room and checked and found the remote control in the master bedroom - wouldn't control my TV or the RCN box. This was so bad the installer couldn't possibly have not noticed. I had a tech come out twice (contractor) to replace and after 3 more remotes and the two visits, I was told the issue was my old CRT TV interfering with the signal. Interesting since my smart phone APP controls both just fine.

I have had terrible customer service from a "Manager" from your call center. We have been a customer of RCN for 2+ years. We have been located in the same building for those 2+ years. We had no problems with service during the first 2 years of service. We moved suite, same building and same floor, just a different suite. We have the same equipment from RCN. Since moving, we have had our internet down an abundance of times. We have contacted RCN and they keep telling us that everything is fine. How can it be fine if our internet is not working?

During the first year they were ok. Starting the 2nd year my bills were always wrong. My monthly bill was supposed to be 49.99... Well I was being billed 120.00 or more monthly. Had to call and get it corrected only to have them bill that to me again next month. I am over RCN. They can come pick up their modem and box whenever they feel like it.

All I can say is be careful with the fine print to their advertisement on cable bundles. You will start with one price and end up paying about $50 or more two years later. God forbid you're late, they will charge you anywhere from $11 to $35 late fee. Due to a recent event in my life, I have been dragging one month behind. Well, this has caused me more money and just today, they suspended my service without any notice even though they were notified of payment arrangement, and after giving me credit for a phone service that I discontinued over two months ago.

Got a letter in the mail on Friday saying that my price for 25 meg internet and phone service was going from $ 59.99 to $ 139.99 per month. Called their service phone number and talked to a rep. They sent my complaint to a supervisor. I'm still waiting to here from someone. I'm glad that I work at the local newspaper, perhaps they will be interested in that letter.

I have been a customer of RCN for about 20 years, and, like others who have commented here, I am greeted as a valued customer when I call them. My complaint vary; this time I noted that I was being charged $19.95 for my older DVR/HD box, while it was offered for $17.95 on the web site. The more advanced TIVO box was also listed for $19.95. I asked for a reduction to their listed price, but was told that was only an on-line offer. When I asked for the better TIVO box at the same price, I was told that would cause my other prices to increase as well, since "everything is linked". This made no sense to me as a customer, but "Lauren" refused to accommodate me in any way. Also, prices go up without notification on a regular basis. They refuse to offer any "valued customer" discounts, and are generally snide and dismissive on the telephone. Pure laziness keeps me from switching to Verizon or TWC, which are both available in my building.

I had RCN install an internet line yesterday. The tech dragged mud into my house and onto the carpet. Left a pile of sawdust where he drilled the hole in the wall. I called to voice a complaint. I got no callback. Today, I get a call from RCN, wanting to know how my installation went. I explained to the guy on the phone about the mess that was in my house. First he didn't seem like he cared. Then he offered to have someone clean it. We cleaned it ourselves last night. There was no "welcome package". There were no user instructions given by the tech. There was, however, a $35 fee to hook up an extra line. There is no extra line. All that being said, if there were more choices to choose from, I would have chosen a different company. I would not recommend them, or do business with them again.

I've had several different internet providers since I move around a lot. RCN seems to be down with a very high frequency when compared to other providers. There have been many instances where I've needed the internet for work and it would be inaccessible for hours, without cause or notification.

I signed up for RCN and made an appointment for installation on Tuesday. They showed up on Sunday during a dinner party. That should have been my first clue to run. After 2.5 hours, they said I was installed. Much later that evening after hearing that no one could get in touch with me because my phone was out of service, "in limbo" I called customer service. And RCN told me that they had changed my phone number. When I told them I wanted the phone number that I had had for 12 years, they said, "I definitely do apologize, let me get you your new number." Then they recommended I call Verizon and gave me their 1-800 #. Verizon was helpful explaining what RCN had done but could not take care of my problem. Meanwhile my old number is now available and could be given to another user at any time.

After almost two decades with RCN, I was delighted to be acknowledged as a valued customer when I called. Unfortunately, that part of the greeting is really just a bit of irony on their part. The customer service representative with whom I spoke belies the title service. She felt it was my responsibility to prove that there were better prices available for RCN bundles. I had called because the price scale advertised on the RCN site offered items in that bundle that I am currently paying for. I would have settled for the year three price on that deal, but alas, RCN was without mercy. The representative was simply exasperated with my request for any mitigation of our bill.

Prior to moving, my husband and I did research on local companies offering high speed Internet, since I need it for my job. The best deal by far seemed to be RCN based on the price per month for the speed we'd be getting. I submitted a request for more information online, and shortly afterwards decided to call on my own to ask if renting equipment was required, or if we would get a credit if we used our own equipment. The person I spoke with told me, yes, we would receive a $5 bill credit every month if we used our own equipment instead of renting from them.

RCN's supervisor Shephone (pronouncing something like that) misled me to the wrong direction causing me to pay more rather than less. Her customer operation skills is awful and dissatisfactory. She gave me a reasonable price and then increasing it in your next month's bill. I spent 2 hours talk to her, but she refused to use credit card authorization form to process my payment. She even threatened me to pay more if I asked her to use the credit card form to pay. I don't understand why this person is still working for customer and ripping off my money. It's not fun at all.

I have been without ON-DEMAND for over 2 weeks. I call every night with this issue and they refresh my box - nothing happened. Things disappeared on the screen. I called again and then lost all data. I finally scheduled an appointment for a tech to come and reset the boxes. I was told to call on the morning of the appointment to see what the line-up is. I just got blown off by manager Joe, ID# **, as he said there is no way to contact dispatch to see approx. what time the tech will show. This is crap! I’m sure the techs have cell phones for troubleshooting issues. He also said he had the same wait last week for he does not have RCN service. **? Who cares about that? Comcast calls you in the morning to advise the estimated time. It looks like I will be switching to COMCAST!!! BYE RCN!

I purchased a RCN phone and internet. I was promised a locked in rate back in July 2012. Since that date, the monthly bill has gone up to $73 for internet of 25 megs over six. I only get around 20 up and two down. I had a tech come out and look at what is going on with my phone and internet. And just as other posts suggests, these technicians are idiots. He put some kind of filter on the back of the modem which reduced the internet rate even further. He spent a total of 10 minutes here. It took me 45 minutes to reconfigure my internet modem and router. I told tech support that this was the worst experience I have ever had with any utility. They did not offer any reduction to my monthly bill.

I recently purchased RCN for the apartment I moved into. Loved the price and the packages they offered. First, I want to give a shout out to Leslie (employee #**). Make sure she gets some recognition. She showed extreme patience, determination and cheerfulness on the phone for over an hour with me. She didn't take no for an answer and eventually fixed the channel access issues we were having. However, the primary installation was a little tricky due to the fact that it's an old apartment and there were multitudes of cable lines from previous companies.

RCN.COM has to be one of the worst companies ever. We're completely held hostage to this company. Horrendous customer service, technical support and products. For over two months now, they have been returning my email as spam and then today they started blocking all mail as being blacklisted by me. They have no clue on how to fix a problem after 6 phone calls that go on for hours. Problems never get fixed. Tonight, I talked to a supervisor pertaining to email issues and was told that he had no IT experience and that he was just a supervisor. Now, how is that? They hire people to supervise so-called IT staff and the supervisors have no IT experience. This is one reason problems don’t get fixed. You call RCN to report a problem and they never get back to you on the problem or get it fixed. Call back a week later and you have to go around in a circle going over the same thing you had to tell them the week before and it goes like this week after week.

They would not repair it. They told me that it was my cables in my house, my TV, my phone, and that it was normal for me to have to reset my system up to 5 times a day. Finally, after one year, they replaced the cable and it has been great since, but they will not refund more than 1 month of service - not acceptable. I will be proceeding in court with RCN for the refund of 12 months of a service that was almost, at times, not usable.

This company has been a headache for me and my wife since day 1. The building we were living in did not allow any other cable company besides RCN, so we were stuck with them. The first day they came and installed our equipment, only to find that they did not do the install correctly. They gave us the wrong cable box. The second time I had an issue was when they promised me fast Internet speeds, but the Mbps was not even 2. I talked to them, and they said I had the right modem, so it might be an issue on my end? How could that be when there is only one computer connected to the Internet? The third problem I had was when I wanted to upgrade my services and add more channels for the football season, but guess what? They said that the only way I can upgrade is if I paid a penalty fee and signed a new contract!

Cheaper than Comcast but have suffered through numerous problems and outages. Trying to get in touch with customer service? Good luck!

I signed up for basic cable. On the line and when I spoke to a rep, the service was free for my building. Now I am being billed through my building $50 month for digital cable. If I had wanted digital cable, I would have packaged a plan to go with my internet and phone.

I got RCN cable, and it never received the channels I paid for. They didn't get the problem resolved for almost 3 weeks. I was told that I still had to pay nearly all, even though I didn't receive what I paid for.

I moved and transferred my cable and internet service to the new apartment. Instead of hooking up the Tivo that was hooked up at the old apartment the technician hooked up a new Tivo and took the old one. RCN wants me to pay for the Tivo and then if they find the old one, they will credit my account. I was told that they will not send someone into the warehouse to find the Tivo, the only way that it will show up is when a tech tries to hook it up in someone else's residence. I was also told this could take several months. In the meantime if I don't pay it I will incur late charges which they will credit when they find it.

My bill for 12/2011 includes a letter stating that my rate for cable modem/phone bundle would increase from $44.00 to $56.00, a 27% increase. Irate, on 12/05, I called their customer service and was told by the ,rep who also spoke to his supervisor about my complaint, that the letter did not apply to me. My rate would not increase. My next bill reflected the increase and when I called again, another rep told me, "too bad, you were misled" as the increase does apply. I don't consider myself misled, lied to would be a better word and anyone stupid enough to believe anything an RCN rep tells you is like me--an idiot.

My service went well until I terminated it. I was told to wait for the final bill and pay that one. I began receiving calls from RCN's internal collections on Jan. 2, 2012, for past due payments. My final bill states the payment was due 1/19/2012. Furthermore, the amount was incorrect. I called billing, and it was lowered, and I immediately paid it electronically - not waiting for the due date. I continued to get calls from RCN's collections dept., and on a 3-way call, with billing, collections, verified that my balance is zero. I was told it would get a statement to that effect in 1 -2 weeks.

If the above number doesn't work try this one **. I have not had internet access since Friday evening, Nov 4 2011. There is no way to reach RCN to find out when this will be fixed! They don't even answer their phones, or have a recording about this situation. When it finally is fixed, the credit given is miniscule.

I subscribed in July 2009. For three months (beginning Feb 2011)I was not able to receive RCN channels. The message displayed in that regard was temporarily off air . I continued to pay all my bills while requesting to have a technician's help at home between 6 and 8 pm. I insisted on behalf of RCN agents that I was not able to be home before 6 pm and could even talk to a supervisor who promised to send a technician after 6 pm. However all the time, the technicians kept on coming before 6 pm.

I signed up with RCN for service in 5/2010. I was advised at the time I would be required to pay a 200 security deposit to activate service. I asked the sales representative when I would be refunded the 200, he advised at the end of my one-year contract with RCN. He also advised that I had the option of applying the 200 to my account as well.

I signed a one-year contract with RCN Cable Company. The contract was for high-speed Internet service as well as HD cable TV service. I am in an apartment complex where RCN cable/Internet services is the only allowable cable/internet service provider permitted to be used in the apartments.

On July 14, I called RCN internet to arrange new service. I explained that I was handicapped and needed the internet and would re-up with my current service unless they could connect me promptly. Since my credit was not good, I was required to leave a $100 deposit. I gave Chris my bank numbers and the money was immediately deducted from my account and an appointment was made for an installation on July 15. The first installation appointment was for 8-10 on July 15. I waited until 12 and contacted RCN. They said their man had been there at 10:05 at which time I happened to be sitting on the steps in front of the doorbell waiting. They then said a supervisor would be by between 4 pm and 6pm. Again, no show.

After scheduling an installation and providing information for a credit check, they gave me less than 24 hour notice that they weren't going to provide me services on the grounds that they were unable to get a credit check with the accurate information I provided.

We moved and had to disconnect the RCN service. The service was disconnected on 7/30 and we sent the equipment back on 7/31 via FedEx since the offices were closed for the weekend. I got my final bill from them a couple of weeks after the move charging me for service ($74) through 8/19 and charging me $80 for the equipment which I am 100% sure I returned. (We had two pieces of equipment which I returned and they claim to have received only one even though they were in the same box.)

I just completed a phone conversation with a person at RCN who had engaged the service of RCN on February 2010 and then was laid off in March and had to terminate the service. I sent them paperwork documenting that and was told by several representatives that the fee would be waived. At one point, a supervisor was to call but that never occurred. I was assured that the representatives always write correct notes after conversations with customers. I had to leave the state in April and now RCN says that the termination fee has to be paid and they were sorry that I was laid off. The term customer oriented to them seems to mean to keep on kicking a person who is down.

After agreeing on a monthly price for our service the saleswoman and I agreed on no installation fee. I was home when they came to install the cable. After all, our current cable/internet and phone was shut off by the technician and stated that he could not continue with the installation until I agreed to pay a $39 additional fee for the adapter. After waiting on my cell phone for over an hour with customer service, he agreed to waive $20 of the $39 and no installation fee. I told him that we would cancel the service and go ahead.

On May 29, a service technician was at my home because of intermittent internet and phone service. This problem had occurred several times during the previous 6-8 months and for extended periods of time. The technician diagnosed that a new cable needed to be placed between the main box and my home. He placed a rush work order (because this had been a repeat problem) and told me the cable would be placed within 5 business days. It has been three weeks and the cable has not been placed. After three extended calls with RCN with promises that the problem was being escalated and I would receive a callback, I have yet to hear back from RCN.

In June 2009, I signed up for RCN cable, and was assured that my cable plan would cost $78.80 a month. I signed up for direct deposit. A few weeks ago, in June 2010, I noticed that, instead of the $78.80/month that I had signed up for, I had been charged $126.65 for the months of December-March. I was charged $135.21 for the months of April and May. I was charged $203.20 on 6/15/10 for the month of June. (I received an urgent message that week that I was a month behind on my bill, and that it needed to be paid immediately. So I did, concerned about something like that showing up on my credit report. However, I realized later that they did receive the previous month's payment - $135.21 - on 5/10/10).

We thought we were getting a good deal by signing a contract that would supposedly lock in the price of cable service for that year. After a rocky start with broken cable boxes, no telephone service and overcharging on the first bill, we were generally satisfied by the second month. Imagine my surprise in the third month into the contract, when the prices were raised by 7% ($6 and change).

I moved from one high-rise address to another in Chicago, IL. RCN is the only cable provider option for both my new address and my old address. They would not grant me the same rates I was paying at my old address nor would they take me as a "new customer." My account was "transferred" therefore I was expected to pay double. Then they charged me $80.00 for the cable box that was reinstalled into my new apartment! They stole the $80.00 from my old account thinking I wouldn't realize that I had paid for a cable box.

I did contacted RCN to get internet service at a low price. The appointment was scheduled. When the RCN technician came to my apartment to install the internet service, he could not figure out how to connect the service. He spend over one hour and half trying without luck. I did contacted RCN and cancel my order since I knew I was not going to be happy with the service. The order was cancelled and I did return the equipment, since the technician did not want to keep it or return it. I was told I needed to return it myself.

On 6/7/09, I stopped service with RCN because my contract had expired. 3 weeks prior to this, I went to the office to stop services and was given a number to call. I could never reach anyone because no one answers phone until after 5. My services were disconnected by them. On 6/7/09, I was told not to pay a bill until I got a final bill. 1st bill was due on 6/17/ 09 at $122. I did not know that my phone number would be lost, so I called at 7:30 pm just on a whim on 6 /8/09 and finally reached someone and asked if I could keep my phone number. After over 1 hour on phone, the gentleman agreed to switch my phone back on with no charges. The next day I had to call again: no answer until after 5. I had to go through another confrontation with someone. I got a final bill for over $200 and yet another bill for $49.47 - that’s almost $300 or more total for a $70 bundle pack, a phone that I barely use and slow internet. These charges are ridiculous!

Approximately 18 months ago, I agreed to a two-year contract for cable, internet, and phone service through RCN. I have to pay a penalty of approximately $150 if I change any part of the agreement with RCN before the two-year period is completed. With the recent upgrade to all digital, RCN decided to change their channel lineup and pricing. This change resulted in me losing 8 channels that I used to receive as part of the contract. RCN is forcing me to pay an additional $9.00 per month to get these 8 channels back. According to RCN, I either have to continue to pay the same amount for less services, pay the additional $9.00 for the 8 channels, or pay the penalty for getting out of the contract. Hasn’t RCN now changed the agreement in the contract? Shouldn’t I be allowed to get out of the contract without paying a penalty or shouldn’t they include those 8 channels in my package until the contract expires in January?

This organization arbitrarily eliminated our Cinemax stations, without reducing our monthly fee. When I called about the loss of stations, they said Cinemax decided their service was worth more, so we had to pay $8.95/month for the service. It seems that if they are going to remove a service, we should see a reduction in monthly fee, rather than a request for more money if we want the service. This is a classic "bait and switch".

I called because I wanted to add Internet to my living room and cable to my play room at the apartment that I live in. So I called RCN to schedule an appointment for them to come in and do this for me. When I called for some reason they couldn't have the same person who was going to do my Internet due my cable. Which at that time I told the lady that when they 1st install it the same person did both. I end it up booking 2 different days. I took Wed off and the technician was supposed to be there between bam and pm.

I called on or before Friday August 15th to request payment arrangements for myself, I informed them that due to an unforseen health matter, I have a financial burden this month and it will take me 2 months to get back on track at which time my account with them will be updated. I have been a customer with RCN for about 5 yeas now and have had a fairly good business relationship with them. This request was approved, I was told not to worry, my account is in good standing and a note was written on my account to this effect.

I called RCN to cancel my service in September. The customer service rep informed me that one of the technician would arrive on october 8th to disconnect the service completely from the building. He also informed me that I had 30 days from Oct 8 to return the cable equipment and if i did not return it within the 30 days i will receive a bill in the mail for it. Before the 30 days, RCN charged my credit card without my consent and post it as a form of payment by phone. I never called or gave them any permission to use my credit card nor was i under the knowledge that they kept my credit card file in their records.

I get the services 2 weeks ago (telephone cable and internet) $89.99 that was i was supouse to pay everey mounth. and i just get the services for 3 days no more and now they send me a bill for $285.31. when i called to ask why that bill no one explain me what is happenning i called few times and all what they say is " they don't see any problem with the services" and that is a lie.

AGAIN, they've added a feature(MACH 10) in my internet service without me ordering it. I've sent them an e mail but I didn't get a reply, also I've tried to call their customer service, I was on hold for 30 minutes and all I could get were pre-recorded messages. I want them to cancel this added feature wich I didn't order in the first place.

I had a large cable bill caused by my fiancee buying payper view. When I called to cancel service i waited on hold for 20 minutes on July 6, 2006. The person finally go on the phone and told me he could not help me and he was transfering me. I got transfered to a department that closed at 5 p.m. and it was 5:02 p.m. I called again the next day, I was on hold 30 min. someone finally got through to me, told me that they could not help me and was transfering me. I got transfered and I was on hold again for an hour where I got disconnected.

I called RCN to have my cable setup. I had an appointment for 11-2 on 2/22/06. The driver pulled up to the house and never stepped out of the van. Instead he tried to reach me on my cell phone without even ringing the bell. As a result the installation was not done for cable or internet. The soonest available date was 5 days later. My wife was at home waiting for the cable guy to show up and he never rang the bell.

Several letters have gone unanswered.

I purchased a static IP address from RCN in July, since then it has changed 5 times and it takes up to 2 weeks at times to get the IP address that I paid for restored. Since the beginning of February, I lost the static IP again, and my cable modem service stopped functioning. RCN refused numerous times to restore the IP address that I paid for. Shortly after getting connectivity again, I lost service and it took a week and 5 technicians to find the problem and correct it. The my service lasted a day after that.

I signed up for service with RCN back in April, 2001. The package I signed was called a "gold package" which was suppose to consist of cable, phone (local, toll and long distance unlimited) and internet service. The price of that package was suppose to be around $118.00 per month. However, over time the price had gone up. The bills have ranged anywhere from $135.00 per month to almost 250.00 per month. Back in July of 2003, I started to question why my bills, especially the phone portion, were so high, it turned out the idiot I signed up with for the package NEVER included my unlimited long distance with the package.

Two months back I received a bill which had telephone charges on them.

RCN has been cashing my checks late. Then threatened me with terminations of my phone, cable and modem. On top of this RCN has been cross-billing and cross-crediting my accounts, only to stir confusion. I am also being billed ficticiously for services I disconnected for as much as two months.

RCN is the only cable modem provider in my building and I can't get DSL from Verizon yet.

On or about November 27, 2000 I canceled my internet service with RCN. (I had been on a monthly payment schedule of $19.95 per month, billed to my visa card.) On 6-22-21 I noticed on my bank statement that I was still being billed the $19.95/month. (I haven't used the account since 11-27-00, records show this) When I called RCN I was told that the account was still active. I again asked it to be closed. I also asked for a refund. I was promised a return phone call on 6-24-01 from billing, they never called.