Metronet Reviews

The person I talked to on the phone and the technician were nice. But the Wi-Fi range is not the best with the standard router that they have.

It's been a pleasant experience with MetroNet. They're informative. Everyone knows everything so there wasn't much of back and forth.

I’m very satisfied with MetroNet's team and the installation was great.

I went with MetroNet for their fiber connections and it’s going well. They made some changes to my account in the last couple of days. My internet has been spotty but it moved back out so it’s good. It was great dealing with their reps. They were in and out and did what they were supposed to do.

I have internet, cable and telephone with MetroNet. The internet is faster but the one thing I could do with Comcast was I could watch TV on-the-go through my phone and I couldn't seem to do that with MetroNet. I was told that it was an extra fee but I've already paid enough. I don't want to pay extra just to watch TV on my phone. Metronet has been good and it’s simple although they should offer discounts at some point for their customers because it's gotten expensive.

MetroNet was putting in fiber optics a few years ago and I was the first to sign up for it. If I have an issue, they're out here quickly. The customer service team was knowledgeable and very friendly. The techs were fantastic and knew what they were doing.

We have been a client of Metronet for a few months now, it was about November when their fiber optic cables became available in my area. We immediately rushed to them because of their much faster internet, and it was much better than Spectrum. Unfortunately, in December we lost internet for 3 days because a small mix-up and they didn't wanna send anyone out to fix it, customer service hung up on us when we called to inquire about when it'd be back. Furthermore, when we signed up with them we were supposed to get a mesh wifi system (and paid for), instead we got one router wifi system, due to an oversight.

I have been working with Jaguar/Metronet for 10 weeks now. Upon requesting service, they told me I would have service in 6 weeks. For the past six weeks, they have been trying to get an update on the timeline for service, but am told they are obtaining a permit for construction. I called my local county to check on the status of the permits, and they've never been submitted! When I went back to Jaguar, they said "oh yeah, we can see that they haven't been submitted but there's nobody who can help you." This prompted an email from their sales team which then told me I would have to foot the cost of their construction... I have requested numerous emails, attempted to speak with supervisors, and even emailed their customer support email with no responses. 10 weeks later, and no internet, no insight as to when I will have it, and no help from anyone at Jaguar.

Metro Net has given me countless reasons why they have cancelled our installation date. They came, but then the tech left without telling us. I have had nothing but problems with Metro Net. It has been two weeks of nightmarish attempts to be communicated with on why we haven't received a proper installation. December 1st - I scheduled an installation for December 12th, which was the move in day of our new apartment. December 7th - I received a call stating that the building needed a "MPU" and wasn't given any other explanation. Our install was canceled. December 7th - I messaged support inquiring about if there was an issue with our address. They said they would update the address and we would be called back to set up installation.

Nowhere close to the speed advertised. Sign up discount offers were "accidentally" not included in billing. Called in about oversight and they still didn't fix the billing the second month. Base charge of $49.95 does NOT include the mandatory technology fee of $9.95. They assumed I wanted a mailed statement at the cost of $4.95 a month. They also assumed I wanted a second WiFi for another $7.95 a month. End of the day the lowest bill you can get is about $63.00, a far cry from the advertised $49.95. Don't bother writing a letter to the company president as he does not bother to respond. Look elsewhere for a provider.

I have been with Metronet for four years. I started out paying $70 for basic cable. It has skyrocketed to $103! Which I had almost more outages than I had service for the month. I cancelled my cable and had to argue with two different people before a manager came and fixed it. I pay for the month I use, not the previous month as Katie yelled at me and told me I did. I then cancelled the internet on November 2. They still tried to make me pay for cable services I cancelled for this current month. Katie, who helped me, yelled at me saying, "You have been told by two people now that’s what you have to pay."

Have been with Metronet for 5 +years. The service gets worse the longer you have it. Speeds are slower and the coverage of WIFI has gotten smaller. Have been through several routers and still nothing.

I've had their service for almost 2 years...don't ask why. I received an email the other day stating there would be an outage. It's a couple days later and I have to watch pixelated TV! I called in to talk to tech support. After a 35 minute wait I said screw it and called Comcast, my least favorite provider. (I think I'm entitled to watch a sporting event on the weekend as I don' watch a whole lot of tv during the week, except the news?) I'll be signing up for their service after the weekend is over. They screwed up my billing and cut me off 5 out of 6 months. The representative had trouble entering my new credit card but it wouldn't go. They said the number was wrong. I'm sitting at the table holding the card, looking at it and I asked them "what number do you want it to be? After 12 months of crappy internet, substandard fiber tv, replacement routers at least 7 times I'm done!

Neighbors were wondering what was going on all day and at the end of day still had no TV or internet. Saw the workers at the back of my yard. Was curious and went to talk. They were great. Even though they must have been tired from all day and even worked thru the intermittent rain and winds, they took the time to explain how things worked etc. Learned something today. Yay!!!!

They kept us on the phone for over an hour and then told us the only way to solve the problem was to UPGRADE to a static IP address, despite the fact that this was the second time we had this problem, the first about a year ago and they fixed it by replacing the modem.

In Lexington, we finally have fiber. I was worried when reading some of the reviews but that wasn't stopping me from getting the only fiber internet in the city. Previously, we had Windstream, which was actually not that bad at all. Reading through the reviews I haven't experienced ANY of this. We called to set up install, they were 20 mins late (which wasn't a huge deal), they ran fiber up through our attic down into our laundry room where a patch panel is. (for free, mind you). The install took about 4 hours (which I was expecting because all of the reviews I've read seemed to be about the same install time). It was between 1 and 2 weeks when they came to bury the line. I noticed there was a small area not of exposed line (not buried) where it comes out of my house and across the top of pebbles of the HVAC system. They have a form I filled out and took pictures and submitted and they were out a few days later and buried that.

Subscribed to the 100 Mbps plan - ordered on Sunday, picked up self-install kit on Monday. Customer service extremely responsive, sent me technicians to set up my connection on Wednesday. Speed is always consistent - 100 Mbps download AND upload with no disruptions! Excellent speeds even when used across several devices, including Zoom meetings, video conferences, and heavy uploads and downloads. Highly recommend! (Some of the reviews here almost scared me away, so I'm posting my own experience here.)

I had gotten the service from Metronet in the end of December 2019. Canceled it end of March 2020. There were issues with the speed promised. Instead of 200 mbps it was ~50 mbps. That’s not even taking into account the three different times I had service calls to come and figure out why the TV receivers refused to function. When I finally decided to cancel their service, the address I was given to return the equipment was still under construction with no way to drop off equipment!!! During the whole COVID situation start and in April I would stop by the “under construction” building to drop off the equipment.

The only reason this company receives any stars is because of the product they offer regarding internet (fiber optic). It is more reliable then any other internet service I have had which at this time of working from home is what I need. I do not need companies like Comcast trying to sell me business internet since they can't provide reliable residential service (up-sell to satisfy a quality issue... that's Comcast!). Please note that Metronet installation was initially done incorrectly and they had to redo it, so I did have unexplained service interruption a year ago.

Severely and acutely undervalued me as a customer and I will be switching back to Comcast as soon as the pandemic is over. I will be happy to use my hard earned money to pay for better customer service with another company. Who knew that customer service could be worse than Comcast?

In July I signed up to use Metronet as my internet service provider. The price was good and the speed was good. While I've never received the speed I was told I would get, it's been plenty fast and hassle free. I signed up for a 500 mbps plan for 18 months at $49.95 per month. I was told on the phone that I needed to sign up for paperless billing and automatic withdrawals to get that rate. Ok. Did that. When I looked at my current service on their website, it said that my bill would be $49.95 and fees would be $0.00. You can imagine how surprised I was when my first bill came through at $49.95 + a $9.95 technology fee. The bill did confirm that I would have the $49.95 rate until January of 2021. I wasn't happy, but I paid it because it was still a pretty good rate.

While I cannot review the quality of MetroNet's internet, as I only had it for a few hours, I can say that their installers and customer support are terrible, with them repeatedly either making things up because they didn't know what they were talking about or downright lying. On the day they were scheduled to come out and setup my already working internet, they broke it, lied about what broke, refused to give requested updates, and over a month later I am still without internet. Here's the whole story:

Two young men came to my home and signed me up for this internet service. I agreed willingly at the time because I am fed up with Spectrum and have been hoping something new would come to the area. However, these men said nothing about checking my credit and I did not authorize this. I specifically said I did not wish to provide my SS# on their computer device and they stated to my face it was to make sure I was the authorized person of the home to purchase service, not to check my credit. I get an email today that someone ran my credit and this was not authorized by me. Sneaky, terrible company. What will they lie about in the future?

I just got this service last month. I signed up for automatic payments, they never took it out. They charge a late fee and turn off my service. I tried calling customer service. Nobody ever answers the phone. I don't want to pay them unless this matter is cleared. I will switch to ATT.

We opened an account with Metronet the third week of August. Our conduit to our house was clogged and they indicated they would be back in 7 - 10 days to clear the conduit and install our internet. After repeated weekly and sometimes twice a week phone calls and numerous excuses we still don't have internet 8 weeks later.

Worst customer service of any company ever!!!! Tried for 2 months to cancel my service and they REFUSED TO CANCEL MY ACCOUNT and continued to bill me. They refused to credit my account for the unused service for a home I did not live in, no data or cable was used at all during the 2 months. I suggest to go through any other cable/internet provider because they will all be better than this company. Tried to talk to a supervisor multiple times, every time was told I would receive a call back, not one time did I ever receive a call back.

If I could give this company 0 stars I would. I called Comcast with Joy once I heard Metronet was coming to DeKalb. I cancelled my service and my cell phones (so I had to make some financial adjustments as well, no worries because I was intended to be very happy with Metronet). They were almost 3 months late on install, that's right. I cannot even make that up. I received every excuse in the book. Finally out of nowhere one day, we get the call to call them and well schedule our professional tech out there, I was excited!!

Updated on 10/03/2019: Following up on a recent review for MetroNet service being intermittent and not being able to get a service tech out for over 3 months. They ensured me that the tech would be out between 4 and 7 today to fix my service. Again I want to clarify that when my internet works it’s fast but that’s only when it works. 7 came along and no tech. Called the 1877 number and they said the tech was just finishing up another job and he came at 8pm. Here’s where things go horribly wrong.

We have had nothing but issues with Metronet since day one. Every single phone call into customer service resulted in constant blaming of others and saying, "I’m not sure why this was done this way." Not a single, "I am sorry." Let’s start from the beginning. Called to see about getting should have been our first clue to run away. The representative didn’t tell us the whole truth about how the installation will work and said someone would be out on our scheduled date. Scheduled date arrives and the technician was late. Technician stated that customer service is new and they don’t always tell the correct information to the customers. I call ** just another way to pass the buck off on someone else.

Called MetroNet to install fiber internet at my house. Technician came to my house on Thursday, July 25. Looked around for a few minutes then decided that he couldn't do it because of where the service pole was located. Called someone (?) And talked for a long time. Then he told me they would have to bury the line to get it to my house and someone would be back first thing Saturday morning to install. Two minutes after he left MetroNet called me and informed that they were going to be there sometime Saturday afternoon. I asked what happened to the first thing in the morning appointment, and they told me they couldn't possibly do that. I was less than friendly and asked to speak to a manager and asked who in our town authorizes their work so that I could Lodge a complaint with them. Miraculously, they were able to get me in Saturday morning.

Good evening, I am writing in to share my recent and ongoing experience with Metronet. I have been a loyal customer, almost since you entered the Lafayette market years ago. I called into the local office last Monday to transfer my service to my new address **. I was given a couple of options for install times and decided to have this done on Saturday between 12-5.

Wow! Finally I've got an outstanding customer service from both the call center and on site technician. We've signed up for a 1Gig speed under promotion for the first 2 years, but after promotion period was over we noticed our bill go up, as expected, however, we also noticed that our internet is not fast either. I knew that there is some speed drop due to wireless transmission and how far the devices are from router, but everything was getting around 250 Mb or so when we tested it at first right after the install, and we were fine with that, but it wasn't a case recently (1.5 year later). So, after contacting customer support via email, MetroNet people responded very promptly and politely. After few emails back and forth we've scheduled a tech to come out to see why are we not getting what we pay for.

I play a lot of online games, and I've never had a worse experience than with MetroNet. Lots of random disconnects, sometimes is crawls with the speed, but other days it's fine. Very inconstant. We just submitted an order for Spectrum, and we have to go back to them. Extremely disappointed.

I guess when the man that wrote up the contract put me at the wrong address to begin with should of told me to stop right there. Was told be installed on the 24th of April. Installer showed up and said he could not install as we didn't have have permission from the Homeowners Assoc. Told the guy they have me installing in our neighborhood all week and the assoc. had not advised us nor did MetroNet that we needed a sign off. No paper no install. We addressed the issue and install was then scheduled on May 4th. Installer came in. Installed the service. Thought we were golden. 3 TV'S and internet installed. The very next day 2 TV could get the signal. Called the help desk. They could not help. Will have to send out a Tech, who could not be here until Tuesday of the next week.

I wanted to reduce my monthly phone, Internet and cable TV bill, so I decided to try MetroNet. Little did I know that I made a horrible mistake by changing my current provider. What should have been a minor adjustment to my current services turned out to be a nightmare. Every other day it seemed that my remote TV boxes were inoperable. Of course, that meant me spending enormous amount of time on the phone with a tech rep to get my boxes up and running. And though they boast about the clarity of fiber optics, I could not tell the difference between regular cable or internet speed. Whenever I tried to use my pc, I found myself always waiting for a page to be loaded. As for me, the verdict is still out on which is better: cable vs fiber optics. Until fiber optics can prove they're better than conventional cable, I'll stay with cable.

I wanted to reward MetroNet for wiring up our town (Plainfield, IL) and punish Comcast (who have been ripping me off as one entity or another for over two decades). So once my contract with Comcast was up I decided to give them a try. Subscribed to the 500/500 plan, because let's be honest getting a gig is like shooting a mouse with a 50 cal. Lady was friendly, she warned me she was going to do a hard pull off my credit which I authorized. Installer came out, did a very professional install job, service is great so far. Getting about 470s/500 on speedtest.net. So far happy with the service. I will update if things change.

Am been using Metronet service since from December 2017, first 6 months is fine with all services. AT&T started Digging for fiber optic cabling and my Metronet wire got disconnected and after that till date Metronet people didn’t buried wire inside. Especially from April to till date almost 5 to 6 times got disconnected due to cable cut, whenever my neighbors or HOA people moved lawns then they simple cut the cable then my internet will get disconnected. I called and complained almost 10 times to buried the wire but they didn’t. Today am writing this review with full of frustration because I can’t resist myself with father of 2 kids. Am calling every time and they are keeping me in engage like almost 30 to 40 minutes and saying that, “We will fix tomorrow.” This is totally insane.

When the salesperson first contacted us, we were quite excited about the prospect of getting a fiber optic internet connection since our current ISP was rather slow and unreliable. When it was initially connected the service was incredibly fast, based both on our experience and using the SpeedTest app on our phone. However, with time it has slowed to a crawl to the point where I cannot use it to do online banking since the connection frequently times out when I am using it.

We were unaware we would be getting a hard pull on our credit for inquiring about services. We heard too many bad things once they established themselves in Bloomington finally and clients began experiencing their service and business practices.

Well, to start, I’d have to say that they would have had to be really horrible to beat my experience with AT&T after getting dial up speeds for a year from them. Anywho, we’ve had a few problems since we got service but several of those problems were easily solved when John ** came out to save people and hunt things (like WiFi problems???? If you don’t get it you’re not meant to). He was great! We have had very few problems since the second time he came (the first time he tried a new router and we gave that a shot before calling back). Since he recommended hardwiring our tv to the router and deleting our non 5g networks off our phones we hadn’t had any more issues until this past week.

Wow, where do I start! STAY AWAY from MetroNet! MetroNet mailed me a flyer, so I went online yesterday 5/2/19 to check service availability at our address and was happy to see that our address was available for service. Just to be sure, I called their customer service line to make sure service was available and it was again confirmed. So I signed up and the lady who took my order was very friendly (of course they usually are on the sales side) and she was able to get us scheduled for the install this morning. The install tech showed up on time and was very friendly, but after walking our driveway and down our street a long way, he came back and said "I have good news and bad news".

MetroNet is a new and growing company that continues to struggle with the technology. Two to three times a month, our TV loses its signal. We've had problems with the cable nodes outside and that always takes a few days to fix. A brand new cable-box went out and had to be replaced, another two days. After midnight, some nights, the TV loses signal and miraculously comes on before 6AM. Hmmm, are they shutting it off during non peak hours?

Over the last year I have had to have them replace fibers three times. I also would have to wait a minimum of a day before someone could come out. I also have had issues with billing. I apparently was not paying taxes for the last seven months and got an enormous bill. I always paid automatically so I never looked at the bill in detail. Get a huge bill and I was responsible for it. My thought was if you’re not billing me you shouldn't be able to collect after the bill was paid in full. That's on you! You failed to bill then you should accept responsibility. Overall not at all satisfied.

When they came to install the internet, I asked them to install the cabling through the existing internet installation in the garage (I was deployed and wasn't home at the time.) Instead, they buried their cable under my concrete driveway, ran the cable on top of my yard (it's a wonder my mower hasn't cut the line), ran it under my concrete sidewalk and then DRILLED through the FRONT of my BRICK house and installed their box in plain sight!

Metronet came into the Lexington, Kentucky in 2018 and activated internet services in mid-summer of 2018. I was told by the sales people that the 1 Gig package for 59.95 was available and would be for 18 months. 09/16 - 10/15 1.0 Gigabit/250M 59.95 - Promotion through 03/15/2020. Suddenly on the February billing statement there was a change to the wording to the original promotion on my statement. 02/16 - 03/15 1.0 Gigabit/250M 69.95. 6 months @ $59.95 + 12 months @ $69.95 - Promotion through 03/15/2020. This was never the offer that I agreed to, it was never identified on previous billing statements and notification of a change was never communicated to me by Metronet. In essence they lied. I do not do business with liars.They have been discontinued in my home!

Sales guys came by in the fall. Promised cheap, fast internet and free TV. When finally came 2 months ago, Internet was fast and inexpensive, but TV was more expensive than Spectrum with worse DVR. Asked about the promotion and went from "we never offer that" to "the promo is for basic tv with only a few channels" despite the leave behind I have with all the promises... And if that wasn't enough, they also added a $10 "technology fee" which they say is in case there is a problem and need to send a technician... Why is a a problem with your technology my expense? And of course that wasn't covered in the sales pitch... Not to mention the $5 "Billing fee" for a paper statement (which I never requested). I had such high hopes after such a bad experience with Spectrum, but sadly Metronet hasn't proven any more honest or trustworthy with their business model...

Just like other reviewers have explained, the contractors showed up and dug a big hole in my front yard. They said they are only contractors and I should take my complaint to MetroNet. After they were done, they put some grass seed and covered them with straw stuff (almost winter). After a few rain showers a large rectangular area where the circular cap is sank several inches and nobody has come to inspect the work of these expert contractors and repair my front yard. In some other areas of our county there is orange pipes are still sticking out of ground. I think homeowners should take MetroNet to court for creating ugly landscape in their front yards.

Internet service went down in the evening. Called support. Performed troubleshooting suggested by customer support individual. Nothing worked & have to wait until morning for tech department to call & set up an appointment. Ridiculous that technician cannot be scheduled to come first thing in morning. Who knows how long internet service will be down. I have service less than a month & I am already very dissatisfied!

They have overcharged me for services, when contacted on phone, and after speaking to at least 5 different people, I went to the local office in person and I was not only told it was taken care of, but that I would not be charged for the equipment rental, and that the servicemen would be picking up the equipment. The servicemen picked the equipment up on Jan 7, 2019. YET, When the statement came in the following month, they charged me for what I have already paid, the equipment AND then double charged me for the next month services. Charges came up to equal $382.26, when the actual charge is only $13.99, (for 1 week of internet service). I'm done with this company after trying to deal with this for over a month now.

I was a very happy customer with MetroNet, easy setup, quick turnaround, and good internet, until I received my first bill. I switched over based on a promotional offer. I had multiple calls with the sales reps asking many questions. My first bill came with an additional tech service fee of $9.95 and this is recurring monthly! THIS WAS NOT MENTIONED AT ANY POINT IN TIME OF THE SALES PROCESS! Indeed it was indicated on the advertisement but you had to get your magnifying glass to see it. This is honestly not ethical and although does not categorize as False Advertising, it certainly comes very close to it!

I took the leap and scheduled to make a change from Spectrum to MetroNet. What a mistake I made. I was told that I have internet and cable installed on Saturday February 2nd between 12-5 pm. I took the day off for this and wanted it done before the Super Bowl. 5 pm came around and still no call or technician. When I called they had bumped me to Monday the 4th for the same time slot. After having taken Saturday off for the install. No call or anything. Needless to say I won’t be doing any business with MetroNet if this is how they start their relationship with customers.

John ** gave us great customer service today. Our credit card company reissued us a new credit card which caused our automatic payment not go through. John waived the $25 fee and helped us get the new credit card number in the system. We appreciated his friendly and helpful service.

I'm in a quandary because suddenly I arrive home one day and find these guys digging holes in my yard (and the entire neighborhood). We have an in-ground sprinkler irrigation system with plastic lines and heads, easily damaged. I talked to the job boss and he said, "Don't worry, we won't damage your irrigation system BUT if we do we or somebody will fix it." Ha. Fortunately it has been turned off for the winter so when it is turned on in the spring our company will see if there are leaks, fix them and send the bill to MetroNet.

First of all, the installation process was a fiasco. The technicians acted like they were doing this for years but clearly acted like amateurs. After several hours, they had the fiber installed. I paid for a static IP address that took over a week to get running because it was not "provisioned" correctly. After a few weeks, I checked my internet speed and found it averaging 60MB with occasional 100MB speed. All fine and dandy but the promotion I signed up for was 200MB speed. I called support and they ran tests and had me reboot, which I had done previously before calling, and they said they would have to send a tech out.

I was asked for contact information so they could inform me once the fiber optic cables were installed in my neighborhood. I was more than obliged because I'm ready to switch from Spectrum's crappy internet service. However, we get thru all my contact info, he then asks for my ss#, which I find odd for contact info. I asked him why they need it, he said it's just for verification purposes, like other utility companies. I then asked is it required to submit with my contact info and he said yes.

I've read several reviews here that are very negative. I, however, have had only positive experiences with MetroNet. The only problems I'd had were related to fiber internet being new in the neighborhood. They didn't last long and were resolved within 30 days when they completed the install for my entire neighborhood in Oswego, IL. I get full gigabit speed. Downloading nVidia's video driver package, which is about half a gig, is so fast it is done downloading in 8 seconds yes, I timed it :-). I do not have their phone or TV service.

I was with Frontier for 8 years and had intermittent outages every other week. Had an outage once that lasted for 4 months... and still received a bill. They were horrible about returning calls, never gave the promised refunds, and never fixed the problems with my internet. When MetroNet moved into my neighborhood I ran (not walked, ran) away from Frontier to MetroNet and haven't even considered changing companies one time. Yes there are outages, yes there is slow download/upload speeds sometimes, and yes I rarely get the promised 500 mbps that I pay for. Which is frustrating sometimes BUT I have been a MetroNet customer for over a year and have had 1 outage. ONE that lasted for approximately 45 minutes! I can deal with 250 mbps. I can even deal with 100 mbps that I trickle down to sometimes and I can deal with a 45 minute internet outage - it's still a ton better than I had with Frontier. Thank you!

Have had Comcast and Frontier with Directv. Frontier was slow and Directv was ok as long as it didn't rain. Switched back to Comcast. Had issues after a move. Finally got issue resolved after year and a half. Had to bury a new feed line from pole, which I was charged for, to fix part of problem, along with the wireless TV boxes, which had been told were coming over a year ago. About this time MetroNet finally starts coming around. Had seen the wires get buried, and the infrastructure built for the last several months. Installed was here 3 hours, installed and done. So far internet is good, TV is OK. Lose the feed sometimes, and a pain in the butt to repair the wireless boxes after a power outage. About the same price as Comcast, but twice the speed. For now, a good choice, especially if you stream, which is probably what we will do for TV here shortly.

We are constantly losing service or it goes in and out. May 14 2018 was the worst... all evening we had partial picture but no sound. Do you know what it’s like to watch the Voice without VOICE!!! We are so frustrated with it and the price hikes.

MetroNet flew under my radar as they proceeded to build infrastructure in Oswego. Before I knew it, there was a "power station" being built 100 ft from my back door. It's by Oswego Well House #7. After a 3 month battle due to their violation of the noise ordinance, they finally had to cave in and build a 20 ft wall around this little building to mitigate the sound. It was an ironic victory. They may not be violating the noise ordinance (greater than 64 decibels by the way) now, but I can still hear the most irritating motors/fans going off, even with my windows closed. It ruined my spring, summer and fall last year and I have to figure out a way to cope with the permanent effect on my environment that used to be so peaceful. I will continue to tell anyone who will listen that MetroNet has a lousy way of getting the community to like them. I hope their business fails. I'm a 15 yr Comcast customer with zero complaints!!

I'd give 0 stars if I could. They had our business listed 3 consecutive years incorrectly in the phone book. They attempt to blame the publisher but after many calls to the publisher I learned it is the service provider. Being a business that deals with seniors we have no idea how this repeated mistake cost us. I tried each year to get it changed with no success. They gave us 1 month free service. Big deal! We were under a 3 year contract. I emailed the higher up with my concerns, no response at all. Today I tried to get tech support to guide me on getting the internet working when it went down, no help whatsoever. When I say no help I mean NO HELP.

So here is my rant from day 1 with the install to last day when I had enough. Day 1 they showed up and were clueless where their own hookup box was located. Last time I checked they were the ones who ran all the fiber and installed ALL the hookup locations. After they finally got it figured out my gig service was running about 230 MBS. Literally was told by install guy that may be all I get. Basically had to threaten him he would be living with me until he got it right. Almost 6 hours later finally wrapped it up.

There are only so many choices for internet services, big players being Xfinity, AT&T, MetroNet etc. Metronet and Xfinity are the only ones that offer a capacity higher than 20 mbs, let alone fiber cable. Xfinity has ridiculous pricing. I had AT&T for every service you can imagine for years and they are no different re: frustrating customer service, constant internet drops and any other typical problems - same experience with Comcast. For a year, while Metronet was laying the cable throughout the area, I watched a few people jump to sign up. The growing pains of Metronet were felt by all. I was not looking forward to making a change and the disruption that it would cause since I mostly work from home, so I waited. I've had Metronet for 3 mos now. The difference Metronet brings is (1) the pricing for what you get, namely the deals they have for phone, internet and cable for the 1-2 yrs.

I have been trying to get internet service since September, 2017. Every time they come out to install in my house, they have failed to prepare the outside connection. When I call, they assure me that the services are ready to be installed. Buyers beware.

We got a new remote for our LG Smart TV and followed the instructions on the back of the remote as instructed. We successfully set up the on/off button and the Guide button but could not get the Channel changer, audio button and numeric buttons for channels to work. Our 36 year old son tried too and even talked to tech support with no success.

Too many areas under one system. One goes down so do all others connected to system. Recent storms knocked out main system. Took over 12 hours to bring all offices and customers back online.

Horrible company. We do not and will never have their service but we unfortunately have one of their boxes in our yard. They are pests. We have pests and have had to let them in our yard about 30 times in the past year since it has been put in. Last summer they destroyed our gate and were told about it but nothing. Once again today here they come again wanting back in. I had some small branches piled up behind box but not in the way and he picked one up and threw it and the others he kept kicking until they were strung out everywhere. Took lid off box looked at it and left. Left gate open. We locked gate back he was gone for quite awhile and when he returned he jumped fence. These people do whatever they want. They need to start making an appointment. And how professional is it to go into someone's yard and just start kicking stuff around.

The service of the company is poor at best. I have nothing but problems, I thought they might have improved over the last few years is why I had it reconnected. The service and connection has never improved. Now I got my first bill. So much for being blindsided. It was not 60 as I was told. It was 292. That's a big difference. So as far as this company goes I would never recommend it to anyone. If not resolved by today it will be the end of MetroNet only after a month. I see it as a waste of time and money.

Could care less if their service is any good! Metronet came to install new cable service in our area and succeeded in pissing off the entire subdivision. They damaged my fence which has yet to be repaired (over a month) and have not repaired the damage to the yard from where they dug the hole. Also left track marks in the yard from the mini front end loader. After damaging the fence they made zero effort to contact me as I had to contact them. Would have been impossible for the operators to NOT have known they damaged the fence. Made all kinds of promises that damaged would be fixed but yet never returned. Installed cable towers in horrible spots in neighbors yards and had to argue with them to have them moved. Horrible company. Cannot believe the village would even approve this company. A simple internet search shows they are horrible. Stay away.

I have only had service less than two weeks. I have had trouble the whole time with connecting to my wifi service. Technical support says I have to wait on someone else to call me to make an appointment to for someone to come to my house again because it was not done right the first time. They will not compensate any of the bill for having internet and not being able to use it.

I have commercial contract with MetroNet. It does not mean anything. Whenever they want they can increase rate without any notification and whatever they want. Once you sign contract with them you are stuck and but rate you sign can vary. That does not mean that rate you sign for service will remain same during your contract period. Nothing wrong with their services. Do not sign any contract with them.

My cable went out Thursday afternoon & they said they would try to have someone out that night. Friday morning a tech called, said he would be out at 3. He did not show so I called customer service at 4 then again at 6. Thankfully I got the same customer support representative. When she called the tech, he said that he had called & came by & got no response from me. She knew this was not true because I was obviously at home waiting for him. He then said he was still at the same job & would come by after he was finished (which he did not). Saturday afternoon at 2:13 is when I finally heard from him again, saying he would be by soon. He got to my house at 2:55, almost 24 hours late, and was gone by 3:30. All I needed was a new box. He spent more time on the phone on hold with Metronet (about 20 minutes) than anything else while at my house.

Yo bro channel selection was very good and I was very satisfied with it. It offered most of the premium channels that were available to the local cable provider. The cable service was very reliable and I had very few outages when using it. Overall I was very satisfied with it and recommended totally to the consumer provided it's available in your area. I was happy with the overall value however I felt that the channel selection could have been a little bit greater compared to the money that it was costing me to have. The overall customer support was exceptional even though I really had to use it. The few times I did have to use it I was provided great service and any issues were quickly resolved.

So many great channels at a low price. It's worth having. Never have any problems with them. We love them. Give them thumbs up. They are a great company and they are worthwhile cable company. Very affordable and fast. Never freezes, nothing. I totally recommend. This is a great cable service and it's awesome great channels and everything for one low price. It's pretty awesome. They are always helpful at answering your questions right away. Very well and good indeed. I appreciate their customer service. They are wonderful.

This will be about the only thing that's above a Very dissatisfied. The selection is ok.. Nothing to write home about.. Hence the dissatisfied. For the price I pay should be more of a selection. I waited weeks for them to hook up my internet. They just needed to fix one cable. Could they do that in a timely manner? No. I was waiting on call backs from supervisors that never came. So unprofessional. Horrible value. You pay so much money for what?? Absolute ** service. The Internet is constantly going in and out and the service I receive from the employees there make the value even worse. If I could give this a negative 100 or a F - I would. Absolute worst customer service.. Right next to COMCAST and that's something to say. Extremely unreliable. Never received call backs. Waited on hold for an hour and other times were too long. And when you finally get through they scam you and mislead you.

The selection is great! They have something for everyone, I would definitely highly recommend them to anyone. My family enjoys them very much. The service reliability is good. They have some issues here and there but it doesn't last long like the others. The perceived value is also good compare to any other ones. I'm very happy. My customer service experience was amazing. The person who I spoke to was able to help me and answer all of my questions and plus some. I'm so grateful for the good service I received.

Premium channels are provided. All of the channels that I enjoy watching along with two additional movie channels that I also enjoy. The movie channels are Starz and Showtime. The service is very reliable and dependable. I think this is the best service out there. Top of the line quality that anyone could ever ask for. The value is very affordable and reasonable based on what you're looking for. For me it is just right. Not too expensive and not too cheap. The customer support system for this network is always available. The store are open 6 days a week but you can always speak to someone via phone or email if needed.

I had a good variety of stations and offered packages that would help combine prices and save money. Customer service was always very good and the staff is resolved problems quickly. The service was reliable and it only went out when there was a big storm or a neighborhood outage. Problems were always resolved quickly. They had good value packages for the price and offer a wide variety of channels and selections as well as on-demand services when needed them. Customer service was difficult to get to a person sometimes but once I was connected with someone my problems rather quickly they were always very professional.

The channel selection is very numerous. You can always find something good to watch. It seems the service is great. I never have a problem finding something to watch. The service reliability is highly rated by me. I've had other services that were so bad. This service is dependable and I recommend to anyone who gets it. The perceived value is all the company says it is. Very dependable. I can't believe I waited as long as I did to have the service. My family and lots of my friends have it also. Customer service so far has been very helpful. They seem to know the business. If one doesn't have an answer to a question they find someone who does. I think they really are tremendous.

They are highly innovative and have a wide variety of high quality brands and products to choose from. They are always good about having everything in stock. This company is absolutely highly reliable and they offer great services and products and they are a company that you can always count on no matter what. This company in my opinion is of great high value as it offers very innovative products and services that will fit anyone's needs and they are high quality. I feel like the customer support of this company is high professional and knowledgeable and I would highly recommend their services to anyone.

It did not have the best channel selection or by far the worst. It did not work all the time in crappy weather but other than that it got the job done. You get what you pay for. It is not the best price or the worst price. Not the most professional people I've talked to. Pretty crappy.