Metronet Reviews

I was a MetroNet customer for approximately two years and never expected my experience to end this way. I recently moved and called to disconnect my residential service. The customer service representative persuaded me to transfer my service to my business location instead, emphasizing that MetroNet would save me money compared to my current provider, Xfinity. Although Xfinity's pricing is higher, I have never had any issues with the reliability of its service. Before agreeing to switch my business, I made it very clear that I required both a business landline and a fax line, as they are essential to my operations. I specifically asked if MetroNet could install both, and I was assured they could. Based on that promise, I agreed to the installation.

2 stars only because the service is pretty reliable. They earn 0 stars for pricing, policies and customer service. I called today with an issue. After waiting on hold more than 8 minutes to speak with a customer service rep, the man that finally answered kept interrupting me within 2-3 seconds each time I tried to explain the reason for my call. After interrupting me a third time in less than 15 seconds, I told him to let me finish my sentence. He continued talking over me and I again told him to let me finish speaking. This poor excuse for a customer service agent sent me back to the queue without any warning. So I had to wait for several minutes to speak to another CSR. She was helpful and actually let me finish my sentence.

Dropping out a lot, streaming will reload, drop the Wi-Fi phone calls, I have to switch to my mobile carrier for phone service.

I called and canceled my service. Closed my auto pay as they said, woke up this morning to them withdrawing the 90$ out of my account after all this. And this was after I sent the equipment back, I'm beyond pissed off.

Wow I specifically asked how responsive customer service and tech support was before purchasing. They outright lied to me and now I will be looking to switch as soon as I find a different provider.

Storm came thru Beavercreek OH on April 27 2026 & took down 3 service poles including AES Electric, At&t, Spectrum, & Metronet. All were up & running within 3 day EXCEPT metronet. Now we're on June 23 2026 with metronet down, cable lines on the ground spanning 3 lots & even across a driveway. Repeated calls by several people have resulted in broken promises of someone coming to fix this issue. Lawson Drive in Beavercreek seems to not be on their GPS!! What a pitiful bunch of losers!!!

Do not use auto-pay services with this company. I have been owed a refund of $244.00 for over a year. After my service was disconnected, they continued to bill my credit card for two additional months—even though the equipment had already been returned and they confirmed receipt. Since September 2025, I have called approximately every six weeks. Each time, I am told they see the credit balance and that a refund check will be sent. I verify my address on every call, yet the refund has still not been received.

Since it was aquired, there are 1+ hour hold times and every night at 9pm CST my GB speed goes down to 500Mb and Ping goes from 2MS to 250ms. Upload goes down to less than 5Mb/s. Not what I pay for... AVOID.

Their service was stellar until they were acquired. The service is ABYSMAL. There is zero technical support and customer service reps can barely fog a mirror.

I am a current customer of Metronet. I do not recommend the services to no one. And when I can find a better service in my area I will be changing. There's no reason why you can't have a courtesy call from customer service when your technician's enroute. When you work 12-hour shift. And your services is disconnected not because of your own fault which is an inconvenience for me and my family while we do home schooling online.

Metronet’s system wiped out our Holiday schedule resulting in missed service calls from our customers. I called for their support at 904 AM. They didn’t bother to call me back until after 1 PM to offer their support. Fortunately I found a way to solve the problem before that. However most of the times I have had to call for phone support their technicians mess schedules up versus fixing and don’t follow through on what they are asked to do.

What a bunch of crooks. I "cancelled" service 3/19/26, but you have to "mail back" their router, which takes a long time, before they cancel service. I paid my "FINAL BILL" after much trouble because they cancelled my autopay for some unknown reason and then had to pay manually online, which didn't work. After I paid the "FINAL BILL" they keep sending me more bills, I don't know what for and they don't answer my complaints. They need to stop sending these bogus bills. Do not do business with these crooks.

Very disappointed with how Metronet handled the cable installation. The internet service itself is actually very good and we’ve been happy with the quality and speed. However, the way they buried the cable was terrible. They left a long open trench across our yard, and in several places the cable is still sticking out above the ground. The grass around the trench is damaged and already turning yellow. The work looks careless and unfinished, and now we’ll have to repair the lawn ourselves. Great internet service, but the cable burial work was absolutely awful.

Metronet has a reasonably good platform, I was a happy customer until I had a service disruption. Metronet has the worst customer service I've ever experienced. No explanation of the issue and no estimated time for when it would fixed. The customer support system is a joke, agents have no information and can't properly follow up on any issue. If reliability and customer service are important, I'd stay far away. Even Comcast can outperform this, and that's about as low of a bar as I could ever set.

If I could give them a 0 out of 1, I would. Two weeks ago, a technician came to the house to install the internet at our new house. Technician said he couldn't do it, because they needed to go under the sidewalk or something like that. He said he "escalated" the issue, but we never heard anything back. We called a few days after that, and they got us in contact with construction who said it would be 10 days. It has now been more than 10 says since they said that and not only do we still not have internet, they haven't even contacted us once, nor provided a timeline nor a date when they're finally going to install the internet. Absolutely no communication whatsoever.

MetroNet is an unethical company. DO NOT DO BUSINESS WITH THIS COMPANY. You will be quite sorry and deeply regret the decision. I am not even a customer because they do not service my part of the neighborhood. They dug up brand new sod in front of my house and left a hole. Sod is ruined. They drove away. I came home and saw a hole. For last five days they have not pursued any trouble tickets, fulfilled promises to have senior management call me and lied repeatedly about steps being taken to resolve. They misled on which departments to contact, etc. Is now going on five days with no resolution and countless phone calls. Fire them. Do not send them any dollars.

Insane how after you don’t need their services, they keep charging you for equipment the technicians installed on the outside of the house and inside on your wall. Meanwhile they are the ones who installed everything. Now because I still have the equipment screwed into my wall, they continue to charge me!! Balance of $700 for equipment that they should come and pick up for themselves.. Horrible!!

I've had Metronet for over a year now had nothing but problems. They shut my service down every month when they shouldn't have. Then they shut my service down before the month is even up and kept trying to charge me to reconnect and disconnect. When it was their problem, metronet does not know what they are doing? Then when I ask them how to shut it down, they don't have any idea, they say they have a policy. But the policy makes no sense. There is no policy. I asked to talk to a management team and they wanna tell me 48 hours. Never even heard of such a thing. Whoever gets metronet is is wasting their time. You can get internet and phone for a lot cheaper. The service might be good, but the company is unprofessional And don't know their head from their tail. Poor communication and so much more. Every customer service person is damn near uneducated on their job. They tell you lies, so be careful.

I have had service from MetroNet for 2 years, they are a predatory with a habitual lying problem, and little to no actual customer service. They conned my elderly parents into signing up via some marketing gimmick, within 3 months, the bill consistently began raising like clockwork. They have consistently promised every time we have called and complained about bad service, due to the fiber optic cable line being lazily strung across power lines instead of being properly buried, every time we get told "we'll send someone out soon to bury the line" and it never happens.

Would definitely not recommend this company. Had them for 3 years, red alarm light was on entire time on my equipment and couldn’t get service, will hike your bill up without informing you. Now I have cancelled them over a month ago, paid last bill and they are still trying to bill me. Absolutely horrible experience.

My neighbor got MetroNet. MetroNet illegally ran their line through my backyard and tore up my lawn, even though I'm not a MetroNet customer. Basically, ran their service to a customer through someone else's property and damaged the property.

Was quoted $50 per month. Next bill was 60. This last month 73. When I called about it they said promo over. Now 99 per month. Was held on phone for 30 minutes being switched from person to person . This used to be decent internet. It’s a crock of crap now!!!

After a utility company cut our service, Metronet laid a new cable on top of the ground. The guy said someone would come out and bury it after construction was complete in our neighborhood. That was about 3 months ago. I have called them consistently since it became apparent that they weren’t coming back. To date I have not received a callback to schedule this work although each time I speak to someone, they say someone will get back to me within 48 hours. There are plenty of other providers now offering service in our area. Maybe some would do what they promise and return a phone call.

I am writing to formally lodge a complaint regarding the unacceptable conditions and lack of care demonstrated during recent work conducted at my home residence by Metronet trying to install their fiber in our neighborhood. First and foremost, there has been a consistent issue with cigarette smoking on-site, along with cigarette butts being left behind. This is not only disrespectful to my property, but it also presents a serious health concern. My family has a documented history of cancer related to smoking, and we have severe sensitivities to smoke exposure. This behavior shows a disregard for both our health and basic professional standards.

Updated on 05/14/2026: Had installed the neighbors MetroNet line through my backyard and tore up my lawn. They kept pushing it off and took weeks to try to fix it. They couldn't make it how it was before, parts of my lawn are still torn up. They then routed the neighbor's line through my front lawn and over my driveway, and put a speed bump in my driveway over the line. Meanwhile I'm not a MetroNet customer and they're just doing this to someone else's property. They said they'd remove the line and speed bump after a week, but it's been over a month and no one has done anything and they stopped returning my calls. They're extremely incompetent and shouldn't be trying to provide Internet service.

If I could give less than one star, I would. Had an appointment scheduled for 3-5 to have them come fix an issue that they created when burying the wire. No one showed up. I called, specifically asked for the tech call me. No call. No show. Then they had the nerve to go in and reschedule my appointment for the next day for me to sit there for not two, but three hours this time. Like my time is not valuable. They can just no call no-show. And expect me to wait three hours the next day. Called into Customer Service and said I would like the service fixed today. It’s been a week since I’ve not had Internet. Naturally, kept getting the runaround. Horrible, horrible. Level of incompetency inconsideration.

We switched to Metronet a few months ago for better Internet at our home. Since switching, we have had our Internet go out completely for days with very little communication or updates on service. My wife and I work from home, so this has been a massive issue for us. Customer service is severely lacking and communication is terrible. I would not recommend this service.

I've had Metronet ISP for about 2 yrs. I moved from one house to another, they had issues understanding I needed service at the old house kept on for the length of the transition, so they shut off service at my old house. I've been in the new house for a month and a half and came home to no service yesterday. After about 2 hours on the phone being bounced from Customer Service and Tech Support and back again, they tell me to call T-Mobile fiber to reestablish service and call Metronet back again because they've seemed to cancel my service plan for no reason (my account even had a +$14 credit on it). Yep, I did half of that - I called T-Mobile, reestablished service, and started an account with them since Metronet obviously doesn't want my business.

I switched to Metronet because Spectrum was getting too expensive. I thought metronet would have better wi-fi. The wi-fi was sketchy and dead spots through the house. I was also disgruntled because getting their service involved drilling a hole in my exterior wall and placing a rather large service box on the wall. Now, even though I no longer have metronet, I still have a hole in my exterior wall and a cable line 'buried' barely below the grass surface leading to my house. Making a phone call using wi-fi was very frustrating because of the dead spots throughout the house!

Metronet is currently tearing up our small town of Casa Grande Arizona. They literally have every single road torn up and blocked off. Its snowbird season to top it all off. Traffic is terrible!!! They do not repair the sidewalks or the roads correctly. They have no oversight and they are just taking their jolly old time the finish one site yet they have over 30 sites going at once in this small town. It takes 40 minutes to get down the street and back. They have streets blocked off in neighborhoods that they haven't even started on. Whoever is in charge of this needs to be promoted to customer asap!!! Can't even drop the kids off to school in a timely manner regardless of how early we depart from home. The entire town is sick of this. Metronet is not being welcomed kindly here. What a disappointment and disaster.