Metronet Reviews

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Overall Rating
3.3 out of 5
See all 327 reviews

About Metronet

Metronet is the nation’s largest privately owned 100% fiber-optic service provider, offering symmetrical internet speeds of up to 1 Gigabit. We are currently serving or under construction in more than 120 communities in Florida, Illinois, Indiana, Iowa, Kentucky, North Carolina, Michigan, Minnesota, Missouri, Ohio, Virginia, and Texas with state-of-art telecommunication services delivered through a 100% fiber optic network. We pride ourselves on our cutting-edge technology combined with industry-leading customer care. Metronet associates live and work in the communities we serve, and it is our goal to provide the best possible customer experience and support to those communities through sponsorships and participation in local events.

Pros & Cons


  • 24/7 tech support
  • Student discounts
  • Multiple speed options


  • Limited availability
  • No bundle packages

Bottom Line

Metronet is a large internet service provider offering fiber-optic internet, TV and phone service. Supporting cities in the Midwest and South, this company provides fast and reliable service with competitive promotional pricing.

Featured Reviews

Bloomington, IL

Wow! Finally I've got outstanding customer service from both the call center and on site technician. We've signed up for a 1Gig speed under promotion for the first 2 years… Metron...

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Reno, NV

Channel selection was very good and I was very satisfied with it. It offered most of the premium channels that were available to the local cable provider. The cable service was ve...

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What is Metronet?

Metronet is an internet service provider (ISP) offering fiber-optic internet, TV and phone services within the Midwest and South. The company is based in Indiana, where most of its subscribers reside, and is one of the largest fiber-optic networks in the country. All services provided by Metronet are delivered over its fiber-optic network.

Metronet internet packages range in speed from 100 megabits per second to 1 gigabit per second, while TV subscriptions typically include up to 250 channels. Fiber phone services are also available, providing a reliable connection and an improved quality of sound. Metronet also makes it simple to optimize your streaming experience by showing you free and paid services in one location.

How does Metronet work?

Metronet uses a fiber-optic network to provide fast, reliable service. Fiber-optic cables are woven with fine, hair-thin glass that transmit data over long distances. ISPs that use this technology install a panel that houses these connections and links your home to the network.

To sign up for Metronet’s internet, TV or phone services, you can go online call the company's customer service. Services are typically installed within 10 days of an order. A pre-installation appointment may be required ahead of the full installation. During this appointment, the technician will bring a fiber drop and a small box that will be fully connected at installation.

Metronet pricing

Pricing for Metronet services depends on your location, the package you choose and whether or not you're a student. Internet pricing ranges from $49.95 to $89.95 per month at the time of publishing. TV packages run from $25.70 to $104.83 per month, and landline phone services are available for $9.95 per month. These prices will increase after a 12- to 24-month period. Check Metronet's website for pricing in your area.

Metronet FAQ

Does Metronet have a data cap?

No, Metronet does not have data caps.

Where is Metronet available?

Metronet is available in select communities in Florida, Illinois, Indiana, Iowa, Kentucky, Michigan, Minnesota, North Carolina and Ohio.

What is Metronet streaming?

Metronet shows you a list of streaming services in one location to make sign-up easier. It also offers a recommendation tool so you can find the streaming services compatible with your interests. Visit Metronet’s website or call its customer service to get more information about services and prices.

How many channels can I get through Metronet?

Channel availability varies depending on your location and the TV package you subscribe to. Metronet typically offers around 80 channels for basic packages and around 250 for a fully upgraded subscription.

Is Metronet internet very fast?

Metronet offers internet speeds from 100 Mbps to 1 Gbps. The low end is good for light browsing and streaming for several devices, while the fastest speed is ideal for heavy video streaming and gaming across multiple devices.

When is Metronet customer service available?

Metronet customer service is available by phone Monday through Friday from 7 a.m. to 9 p.m. CST and Saturday and Sunday from 8 a.m. to 8 p.m. CST. Technical support is available by phone 24/7.

Does Metronet offer discounts for bundle packages?

Metronet does not offer bundled packages for its services. Products are priced individually, with discounts available for students.

Is Metronet good?

Metronet is a trusted internet service provider offering fiber-optic services that are known for speed and reliability. Pricing is competitive, with perks like a streaming library and promotional freebies adding to the value. While there are some customer complaints, most are related to customer service issues or pricing after the promotional contract expires.

Metronet Reviews

ConsumerAffairs has collected 327 reviews and 2 ratings.

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Page 1 Reviews 0 - 10
Customer Service

Reviewed Nov. 15, 2023

Metronet contracted a company to install fiber optics in our neighborhood, even though we didn't plan to sign up with their service. This company hit a gas line causing many people in our neighborhood to evacuate their homes for several hours. A couple weeks later they hit an electrical line and knocked the power out in several blocks for 8 1/2 hours. Needless to say, we lost all the food in our refrigerators, as did all the neighbors. I contacted the company twice to tell them the problems we were having and received no response at all. In my opinion, they care nothing about customer service.

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Customer Service

Reviewed Nov. 10, 2023

Metronet was in our area installing new lines and cut through our Invisible Fence. The contractor instructed us to have the fence fixed and Metronet would pay the Invisible Fence bill. I sent several copies of the bill to Metronet in July 2023 to pay and in November after numerous calls and bad or no information available we gave up. Metronet's system requires you to get a ticket # which you can follow until your problem is "completed". Customer Service has no access to the information behind the scenes and will not allow you to talk directly to the person handling the ticket to find out what "completed" means. No payment was made from Metronet and we were exhausted from the experience. PS: Metronet owes us $139.10!

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    Customer ServiceInstallation & SetupStaff

    Reviewed Nov. 1, 2023

    This was one of the biggest bait and switches I've ever experienced. I had a salesman come through my neighborhood to promote the Metronet service which had been installed through my neighborhood a few months early. The salesman told me the service would be 60 for 1-gig speed internet which was significantly cheaper than what I was paying for with Specturm. I was also told that price would be there for 24 months. I was told there would be a 50 install fee cost. The installation occurred about a week later at the end of October 2023. Everything went fine and service was good but when I got the first invoice. It was $156. The 1-gig was 90, not 60 and there was a 12 tech fee that was not conveyed to me. The install fee was 50 so at least they got that right.

    I called immediately to figure out what was going on. I was told, after a 45 minute wait that they were sorry for the miscommunication but there was no promotion in my area. I immediately told them I wanted to cancel but they said I had to take the equipment to the UPS store to mail back before they would send me a new prorated invoice and cancel my service. I had the service for 5 days and the website indicated that I had been a customer for a couple weeks. I still have not received an packing slip and will be calling daily until I receive it. I also texted the sales rep who had sold me on the service and told him the situation and he said the price should be $83. Still $23 more than what I was told. He asked to get back to me and I told him no. Fool me once shame on you. Fool me twice, not so fast my friend. DO NOT DO BUSINESS WITH THESE PEOPLE.

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    Reviewed Oct. 25, 2023

    We had someone come to our door offering this service since it was newly available in our area, and we already had another Internet provider. The representative said they can install their Internet and we could try it out for 1 month for free to see if we liked it better than our current provider. They installed it September 8 and we were billed for September on the 24th. I can't trust this company now and want to switch back to our old provider.

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    Customer ServiceSales & MarketingStaff

    Reviewed Oct. 24, 2023

    I DID NOT EVEN USE A GIG OF INTERNET FROM THEM AND THEY WANT ME TO PAY OVER 400 DOLLARS. All the bad reviews are spot on. It is a scam service. They dig holes in your yard and hire crack heads to go door to door that work off commission and will tell you anything to get the sale. My guy told me it would be a free trial 1 month and if I do not like the internet I will not be charged a penny. Well that was a complete lie. I called them to cancel a week after having the internet and they tell me to return the modem to the post office. I return the modem and continue to get bills in the mail racking up over 400 dollars. After being on hold for 45 minutes I get hung up on and have to start over and a second 45-minute wait happens until I get another person, I was told they would remove the past due month but THAT I STILL HAVE TO PAY $300. I told them I only used the internet for literally 1 day before I went back to my old internet provider.

    There is no call back option for the customer service. You have to listen to elevator music on repeat for 45 minutes. I asked for a supervisor and they told me in order to talk to a supervisor, you have to wait for up to 24 hours before they will call you back. I am yet to get a phone call back. They left the fiber line draped across my front yard for OVER A MONTH. They said they would be back to bury the line and they never did. They left a huge hole for the vehicle tire to fall into every time we pull into the driveway... The list goes on.

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    Installation & SetupReliability

    Reviewed Oct. 23, 2023

    They came over to do the install. They tore up the side of my house and the drywall inside my house and the man was here for 9 hours and then the service would stop working 10 to 15 times a day. I could not do my job. Tech support was too stupid to figure out what wasn't working. All they kept telling me to do is unplug it and plug it back in. I had them for less than a week. I have lost wages because their service is not reliable. Do not get them.

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    Customer ServicePricePunctuality & Speed

    Reviewed Oct. 23, 2023

    I had been a loyal customer to Metronet for about 7 or 8 years while living in Indiana. I had an issue with my own personal Orbi router system due to a power surge about 4 years ago, called Metronet and they sent a tech out who diagnosed the problem and set me up with one of their routers and satellite units. I explained to him that I wouldn't be using their system for very long as I preferred my Orbi system and I ordered a new Orbi router. After having received my new router, I contacted Metronet customer service rep for instructions on how to return the equipment because I did not want to be charged for it. He then instructed me to just return the satellite unit and keep the router in case I needed it again. I did not think anything of it and threw it in a box thinking that It was mine to keep.

    Fast forward to May of this year 2023 when I decided to sell my home and relocate to Alabama. I had packed up and returned all of the Metronet equipment in my home and ask to have my service discontinued, with the exception of this router which I was told to keep and at this point was packed up and sent to storage along with my other items that were to be moved. A couple weeks later after having turned in the equipment to them I get an email stating that they had received all of the equipment except for this router. I immediately called them and informed them that I had tried to return the router several years prior but was told to keep it, not even realizing that I still had the darn thing because it was of no use to me.

    I further explained that I was in the process of relocating out of state and that the router probably got pack away with my things and was currently in storage while I was waiting for my home to finish being built. I informed the rep that as soon as I was able to retrieve my things from storage, I would look for and return the router back to them, but it should not be my fault as I had requested to return it to them some years back but was told to keep it. He said it would be fine and sent me the return information needed to send the equipment back from my location. I packed it up and sent it back via UPS as instructed.

    They however still sent me a bill which included the cost of the router and for service until the router was returned to them even though I had not ever used the router nor did I have use of internet service the entire time my things were in storage. After first contacting them I finally got the rep to check and verify that the router had been returned as promised. She verified it and then sent an updated bill but they still want to charge me a $79.00 fee for service that I did not have or could not use. So much for being a loyal customer to them. It's sad that corporate greed is always more important than good customer service.

    I would highly recommend to anyone that you never accept any equipment from them that you don't require. They are not willing to work with good paying customers who despite their overpriced fees have always paid them on time for years. Even if Metronet had service in this area, I would never use them again and highly recommend that unless you have no other options, You should not use them either. Unfortunately, where I lived in Indiana, we had no other option.

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    Reviewed Oct. 17, 2023

    We are struggling to get the number of GBs that we are paying for. Our concerns were expressed. So grateful that we got Eddie! He has gone above and beyond to help us. This is the first time speaking with someone in the customer service dept as we just joined the Company. Eddie was understanding and flexible to help us out.

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    Reviewed Aug. 24, 2023

    This company is on a downwards spiral. Constantly having issues then try to blame it on everything under the moon besides their service. Their contracts are a load of crap that you're not locked in. They can change and tack on new hidden fees whenever they want and don't even get started on never receiving the services they offer. 1 gig speeds. Lol what a joke. Stay away from this fraudulent company.

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    Customer ServiceInstallation & SetupPricePunctuality & SpeedStaff

    Reviewed Aug. 16, 2023

    I ordered Metronet to replace much too expensive Comcast. I ordered it 3 years ago, but finally had it installed recently. My installer was awesome. He was courteous, articulate, informative, and helpful. Once it was installed, I was blown away at the speeds. I was very concerned about the wire just laying on the grass in the back. I have a dog who loves to chew that stuff just because he can. I called C/S and spoke to a lady who told me she'd do her best to get this taken care of STAT. She told me if it wasn't done within a week to call her back.

    Lo and behold, two hours later a tech showed up to bury the cable. I was very pleasantly surprised to say the least. I do have one gripe, the Eeros they used are Gen 2 from 2018ish. Granted they work great, but I was hoping for the latest Gen, or at least something closer to them. Overall though, I can't say enough nice things about Metronet. Highly recommended to anyone looking for fast ISP with great C/S. Cheers.

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    Metronet Company Information

    Company Name:
    Year Founded:
    3701 Communications Way
    Postal Code:
    United States