Metronet Reviews

Their service was stellar until they were acquired. The service is ABYSMAL. There is zero technical support and customer service reps can barely fog a mirror.

I am a current customer of Metronet. I do not recommend the services to no one. And when I can find a better service in my area I will be changing. There's no reason why you can't have a courtesy call from customer service when your technician's enroute. When you work 12-hour shift. And your services is disconnected not because of your own fault which is an inconvenience for me and my family while we do home schooling online.

Metronet’s system wiped out our Holiday schedule resulting in missed service calls from our customers. I called for their support at 904 AM. They didn’t bother to call me back until after 1 PM to offer their support. Fortunately I found a way to solve the problem before that. However most of the times I have had to call for phone support their technicians mess schedules up versus fixing and don’t follow through on what they are asked to do.

What a bunch of crooks. I "cancelled" service 3/19/26, but you have to "mail back" their router, which takes a long time, before they cancel service. I paid my "FINAL BILL" after much trouble because they cancelled my autopay for some unknown reason and then had to pay manually online, which didn't work. After I paid the "FINAL BILL" they keep sending me more bills, I don't know what for and they don't answer my complaints. They need to stop sending these bogus bills. Do not do business with these crooks.

Very disappointed with how Metronet handled the cable installation. The internet service itself is actually very good and we’ve been happy with the quality and speed. However, the way they buried the cable was terrible. They left a long open trench across our yard, and in several places the cable is still sticking out above the ground. The grass around the trench is damaged and already turning yellow. The work looks careless and unfinished, and now we’ll have to repair the lawn ourselves. Great internet service, but the cable burial work was absolutely awful.

Metronet has a reasonably good platform, I was a happy customer until I had a service disruption. Metronet has the worst customer service I've ever experienced. No explanation of the issue and no estimated time for when it would fixed. The customer support system is a joke, agents have no information and can't properly follow up on any issue. If reliability and customer service are important, I'd stay far away. Even Comcast can outperform this, and that's about as low of a bar as I could ever set.

If I could give them a 0 out of 1, I would. Two weeks ago, a technician came to the house to install the internet at our new house. Technician said he couldn't do it, because they needed to go under the sidewalk or something like that. He said he "escalated" the issue, but we never heard anything back. We called a few days after that, and they got us in contact with construction who said it would be 10 days. It has now been more than 10 says since they said that and not only do we still not have internet, they haven't even contacted us once, nor provided a timeline nor a date when they're finally going to install the internet. Absolutely no communication whatsoever.

MetroNet is an unethical company. DO NOT DO BUSINESS WITH THIS COMPANY. You will be quite sorry and deeply regret the decision. I am not even a customer because they do not service my part of the neighborhood. They dug up brand new sod in front of my house and left a hole. Sod is ruined. They drove away. I came home and saw a hole. For last five days they have not pursued any trouble tickets, fulfilled promises to have senior management call me and lied repeatedly about steps being taken to resolve. They misled on which departments to contact, etc. Is now going on five days with no resolution and countless phone calls. Fire them. Do not send them any dollars.

Insane how after you don’t need their services, they keep charging you for equipment the technicians installed on the outside of the house and inside on your wall. Meanwhile they are the ones who installed everything. Now because I still have the equipment screwed into my wall, they continue to charge me!! Balance of $700 for equipment that they should come and pick up for themselves.. Horrible!!

I've had Metronet for over a year now had nothing but problems. They shut my service down every month when they shouldn't have. Then they shut my service down before the month is even up and kept trying to charge me to reconnect and disconnect. When it was their problem, metronet does not know what they are doing? Then when I ask them how to shut it down, they don't have any idea, they say they have a policy. But the policy makes no sense. There is no policy. I asked to talk to a management team and they wanna tell me 48 hours. Never even heard of such a thing. Whoever gets metronet is is wasting their time. You can get internet and phone for a lot cheaper. The service might be good, but the company is unprofessional And don't know their head from their tail. Poor communication and so much more. Every customer service person is damn near uneducated on their job. They tell you lies, so be careful.

I have had service from MetroNet for 2 years, they are a predatory with a habitual lying problem, and little to no actual customer service. They conned my elderly parents into signing up via some marketing gimmick, within 3 months, the bill consistently began raising like clockwork. They have consistently promised every time we have called and complained about bad service, due to the fiber optic cable line being lazily strung across power lines instead of being properly buried, every time we get told "we'll send someone out soon to bury the line" and it never happens.

Would definitely not recommend this company. Had them for 3 years, red alarm light was on entire time on my equipment and couldn’t get service, will hike your bill up without informing you. Now I have cancelled them over a month ago, paid last bill and they are still trying to bill me. Absolutely horrible experience.

My neighbor got MetroNet. MetroNet illegally ran their line through my backyard and tore up my lawn, even though I'm not a MetroNet customer. Basically, ran their service to a customer through someone else's property and damaged the property.

Was quoted $50 per month. Next bill was 60. This last month 73. When I called about it they said promo over. Now 99 per month. Was held on phone for 30 minutes being switched from person to person . This used to be decent internet. It’s a crock of crap now!!!

After a utility company cut our service, Metronet laid a new cable on top of the ground. The guy said someone would come out and bury it after construction was complete in our neighborhood. That was about 3 months ago. I have called them consistently since it became apparent that they weren’t coming back. To date I have not received a callback to schedule this work although each time I speak to someone, they say someone will get back to me within 48 hours. There are plenty of other providers now offering service in our area. Maybe some would do what they promise and return a phone call.

I am writing to formally lodge a complaint regarding the unacceptable conditions and lack of care demonstrated during recent work conducted at my home residence by Metronet trying to install their fiber in our neighborhood. First and foremost, there has been a consistent issue with cigarette smoking on-site, along with cigarette butts being left behind. This is not only disrespectful to my property, but it also presents a serious health concern. My family has a documented history of cancer related to smoking, and we have severe sensitivities to smoke exposure. This behavior shows a disregard for both our health and basic professional standards.

Updated on 05/14/2026: Had installed the neighbors MetroNet line through my backyard and tore up my lawn. They kept pushing it off and took weeks to try to fix it. They couldn't make it how it was before, parts of my lawn are still torn up. They then routed the neighbor's line through my front lawn and over my driveway, and put a speed bump in my driveway over the line. Meanwhile I'm not a MetroNet customer and they're just doing this to someone else's property. They said they'd remove the line and speed bump after a week, but it's been over a month and no one has done anything and they stopped returning my calls. They're extremely incompetent and shouldn't be trying to provide Internet service.

If I could give less than one star, I would. Had an appointment scheduled for 3-5 to have them come fix an issue that they created when burying the wire. No one showed up. I called, specifically asked for the tech call me. No call. No show. Then they had the nerve to go in and reschedule my appointment for the next day for me to sit there for not two, but three hours this time. Like my time is not valuable. They can just no call no-show. And expect me to wait three hours the next day. Called into Customer Service and said I would like the service fixed today. It’s been a week since I’ve not had Internet. Naturally, kept getting the runaround. Horrible, horrible. Level of incompetency inconsideration.

We switched to Metronet a few months ago for better Internet at our home. Since switching, we have had our Internet go out completely for days with very little communication or updates on service. My wife and I work from home, so this has been a massive issue for us. Customer service is severely lacking and communication is terrible. I would not recommend this service.

I've had Metronet ISP for about 2 yrs. I moved from one house to another, they had issues understanding I needed service at the old house kept on for the length of the transition, so they shut off service at my old house. I've been in the new house for a month and a half and came home to no service yesterday. After about 2 hours on the phone being bounced from Customer Service and Tech Support and back again, they tell me to call T-Mobile fiber to reestablish service and call Metronet back again because they've seemed to cancel my service plan for no reason (my account even had a +$14 credit on it). Yep, I did half of that - I called T-Mobile, reestablished service, and started an account with them since Metronet obviously doesn't want my business.

I switched to Metronet because Spectrum was getting too expensive. I thought metronet would have better wi-fi. The wi-fi was sketchy and dead spots through the house. I was also disgruntled because getting their service involved drilling a hole in my exterior wall and placing a rather large service box on the wall. Now, even though I no longer have metronet, I still have a hole in my exterior wall and a cable line 'buried' barely below the grass surface leading to my house. Making a phone call using wi-fi was very frustrating because of the dead spots throughout the house!

Metronet is currently tearing up our small town of Casa Grande Arizona. They literally have every single road torn up and blocked off. Its snowbird season to top it all off. Traffic is terrible!!! They do not repair the sidewalks or the roads correctly. They have no oversight and they are just taking their jolly old time the finish one site yet they have over 30 sites going at once in this small town. It takes 40 minutes to get down the street and back. They have streets blocked off in neighborhoods that they haven't even started on. Whoever is in charge of this needs to be promoted to customer asap!!! Can't even drop the kids off to school in a timely manner regardless of how early we depart from home. The entire town is sick of this. Metronet is not being welcomed kindly here. What a disappointment and disaster.

I had xfinity for 2 years and had about 6 hours of downtime. I thought I upgraded to metronet and have had 72 hours of downtime in 4 months. I dont care that its a bit faster. Reliability is everything. Its 48 hours down right now and I'm working on cancelling.

Today have no internet from morning and now is late afternoon still have no internet. What kind of company can do that? Never ever happen with old providers. Call them and customer service have no idea when they will fix it.

Absolutely HORRIBLE first contact experience. Bought a house and closed this past Friday, got told the old owners hadn't canceled their service so they wouldn't even talk to us to start new service. Didn't matter that we have the purchase contract proving we now own the house, didn't matter that the old owner CALLED IN and canceled their service even today. They still said the billing cycle had to complete (!) before the house address would even be freed up for new service! ARE YOU KIDDING ME?? I don't care what service someone else had, WE OWN THE HOUSE NOW. You wasted several hours of our time and we still ended up going with your competitor just to get working service in time for other services that depend on WiFi to be installed on time. Good grief! I've worked in customer service for over 20 years and have never seen this level of corporate incompetence!

Had Vexus Internet for years with no issues of outages or payments, and then Vexus sold to Metronet who apparently can't do simple bookkeeping like posting payments. All payments are made via my back who pays the bills for me, but Metronet now say I'm a month late because they lost the payment. I won't pay extra for their failure to do bookkeeping. Already contacted bank and received copies of the checks sent. Advise don't use T-Mobile either because Metronet owns them also. Here's how they work. Send them the payment listed on their paper bill, but they won't post it till next month??? I figure I'm not the only one they've done this to.

My experience with Metronet has been very disappointing. The service quality is poor, and customer support often seems confused and unable to answer basic questions. In the four months I’ve had the service, there has been an outage every single month. Most recently, the internet has been down on December 29th for over 7 hours, and there were outages on December 16th and again in November. This level of unreliability makes it extremely difficult to depend on their service for work, school, or anything important.

Poor customer service is just the start. You will find this out while waiting on hold when you have an issue, as they tell you they are having an outage and there is no need to keep holding. No estimated time of repair. "Beginning stages of the outage," and that's all the CSR knew. Worthless. I will be switching ASAP.

If you depend on internet that works do NOT switch to Metronet. The service couldn't be worse on top of which they don’t answer the phone or have anyone working overnight hours. I could not recommend against them with any more vigor.

I am extremely disappointed with Metronet’s cancellation process and customer service. I am moving in a few weeks and called ahead to request that my service be discontinued on a specific date. When I later called to confirm the cancellation, I was told that Metronet does not pre-arrange cancellations. Instead, service is only deactivated after equipment is returned. This policy creates an unnecessary gap where the new homeowners will have no internet or Wi-Fi until they can schedule installation—something that could easily be avoided with basic coordination.

We have had Metronet a little over a year. I provided the usage info when signing up and was told the 100 mbps would be sufficient. It worked great the first 9-10 months then the service started greatly decreasing to intermittent loss of connection, slow connection, freezing up etc. When I called CS they immediately wanted to upgrade to the next tier of 500 Mbps but suggested 1Gbps would probably be best. When I refused they offered a new router free of charge. I took the new router and if anything it is worse. After doing some research on the company, I find they sold to a different company 3-4 months ago which is when the problems started getting noticeably worse. We live in a plat of around 200 houses and speaking with a few neighbors either they or someone they know are having the same issues. I will call again, if the issue is not resolved we will switch providers the first of the year.

Copperas Cove Tx, Metronet improperly laid fiber across the concrete, leaving it exposed and creating a safety hazard for anyone who might trip over it. This reflects poor workmanship and fundamentally improper fiber placement. When Metronet was contacted, they sent a technician the next day who merely confirmed the issue we had already identified. We were then informed that another team would need to resolve the problem, yet no ETA was provided.

I've been a customer with Metronet from multiple years now in Tallahassee Florida when they first showed up. I just got off the phone with them because I'm having problems with one of my cables in my house and they were quite inept. They're asking me if I was going to be home, they refused to give me a time or date. They said I had to answer their question first. How do I know if I'm going to be home if you don't tell me when.

Our own installation went fairly smoothly. Polite young fellows who did that work. Our problem originated from installation issues our neighbors had (we're in a 4 townhome unit), which affected us, which led to absolutely horrible customer service for our neighbor and us. It took, I believe, 7 attempts at connecting and burying lines to get all 4 of us installed and working correctly (ours was a once and done, though a long wait to have the line buried). On the 6th round, the installer came through our back yard to get to our neighbor's home with a ditch witch type piece of equipment. He tore up our yard, gouging in places at least 8 inches deep. The scar was about 20-25 feet long. It has been over a month of my calling and requesting the damage be repaired.

Trash. When it works its great but I'm 3 months deep and I lose internet at LEAST once a week. Holidays it's down, thursday is down. Not worth the headache. Work a 8 hour shift, sit down on the couch and start a movie then bam you're on hotspot for the rest of the night... Best part is I don't always lose internet but it goes down to 2-3mbps and it won't load a webpage let alone stream. Not the 2g I'm paying for...

Past 2 weeks around 730pm CST my 1 GB service slows down to typically 1,5 MB. Every morning after I get speeds around 500 MB. In the evening I have been calling in, I get the bot that goes through all the various checks, and after 5 to 10 minutes the bot says "there is a service disruption in your area and we are working to resolve it". Then the text follows and the bot says, "You can hang up now." Every morning I need to turn off then back on several devices like the printer, fire stick, cameras, etc. Checking with several neighbors finding the same experience. I have had my paid speed connection on Friday and Saturday until around 7:30 pm Sunday when I go through speed reduction again. Twice was I able to get a live support person, was told "everything seems to be working" and "I will make out a repair ticket" that didn't have any follow through.

I’ve been a customer for one month and it has been nothing but a nightmare. Terrible customer service, terrible technicians and they just simply don’t care. I strongly encourage anyone looking for new fiber service to look elsewhere.

Metronet damaged my front sprinkler line which I repaired due to lack of response from Metronet, their contractor also damaged my back fence breaking my gate and post, Metronet made a low ball offer of 300 dollars which was just the labor cost of the gate and did not include materials or the labor to remove and reinstall the 8 ft sections attached to either gate post…. So at this point Metronet rep Tim Page has told me to take it or leave it, says he needs more photos! He has the photos of the damage that also shows sections attached to the fence but he doesn’t care. Mind you I contacted Metronet 3 weeks before I replaced the back fence asking them to come out but never saw anyone. I will tell anyone that is considering Metronet to think again because customer service isn’t high priority for them

Had Metronet installed at my place and the Internet runs pretty good but we have had other issues. Contacted support to find that my router was never registered and they could not find it in the system. Two weeks after install and my drop is still laying on the ground in my back yard. I had to contact them to find out that somehow my burry had been canceled with no explanation as to why or how so it looks like my internet line will sit laying across my backyard for another whole week. I thought two weeks was kind of pushing it and then I get told it would be closer to three week's. They have no system of accountability and is why things are not being taken care of properly and as a paying customer I have not been happy with any of this so far.

Worst company I’ve ever dealt with. I suffered through them for three years and still have to suffer more because they own a monopoly and yeah, Mediacom is even worse. They’re about the same level of both their garbage companies run by the devil himself. I gave Metronet -5 stars out of five.