Metronet

What I don't like is their prices are getting up equal and higher than what we had with Xfinity. So, that could have a big influence on whether we keep the service or if we go to someone else who becomes available in our area. We might reduce quality to save some money. We haven't really called and complained about it, but our monthly bill is pushing $300. We have the telephone, the TV packages and the DVR, and I've considered dropping the premium channels, but I'd only save $30. One thing nice about MetroNet is they pass on the charges to the people. What they get charged, they charge the people for their premium packages or for the premium channels. But then, their premium packages for television for all the other channels is where it really hurts.

Ever since then, the only time I've ever noticed an issue at all with the internet is when it's raining and so it seems to run a little slower. Other than that, I have great service downstairs that picks up on everything. Upstairs where it's farther away from the router, it's a little iffy. But MetroNet is the fastest hands down. The next competitor would be Spectrum and they don't even have 1 GB internet here yet. MetroNet does and it’s half the price of Spectrum.

At first, my internet wouldn't turn on and Metronet had to send a technician to turn it on. I had it in the right spot, but they hadn't turned the port on and the technician had to go down the hallway and turn some other stuff on. There were some stuff I couldn't get done. Other than that, installation was easy. The guy was in before the appointment and out quick. He explained everything, showed me where everything was and how to work them, so he was very helpful. It went from, “Yeah. You just plug it in,” then I ended up needing a technician. That sucked, but at least the technician that was sent was amazing. That was one of the best service persons I ever worked with.

Overall, my experience has been good. I just got my first full bill and I was a little taken aback that they are charging for billing, despite the fact I have auto pay turned on. I wasn't too happy about that, but everything else was good. I would recommend Metronet because fiber is good, I like the eero app, and they are responsive when it comes to contacting. When I had to call tech support when I couldn't get it plugged in, I got to talk to somebody right away. Normally, I'd have to sit and wait.

I've had a couple problems when I was setting up as the line was damaged, then they had to come out and fix that from something outside. But I had to call and work with them three times and I was treated like family. Their people are above and beyond. They’re very friendly but very professional. They knew what they were talking about and everything they told me has occurred. So I’m very impressed with MetroNet altogether. They are vastly superior than my other carrier where streaming kept freezing and losing connections. They would fix it then three days later, we would be right back where we were.

With MetroNet, I've had a couple of instances, but it was not MetroNet’s fault. It was the equipment affected from the outside elements. But they always treat me with a great deal of respect and courtesy. In fact, they came over because I've lost the cable not soon after I got it and I found out that it was my little puppy had gotten into some of the equipment. And they were very gracious about it.

Then, I had trouble again when they put an underground line in where it goes from the pole to underground and one of the varmints that roam at night had chewed it. But both times, the tech support was superior. I talked to this young man named Dakota and I was telling him what had happened. He just took it on personally that he was going to see that this was taken care of and there was real concern. You can tell that they really want you as a customer. It's almost like old-timey business when you practically knew the customer’s name and you cared if they came back.

Right now, all I have is their internet service where I can stream. I had cable TV for a while, and it’s absolutely no reflection on the carrier whatsoever, but there's just not that much of interest to me on regular TV. With YouTube and my movies, I haven’t missed them. And when I switched over to this internet, the cost about doubled and I figured you get what you pay for, but it makes me smile to write a check on something that I know is going to be there tomorrow.

We used to have difficulties with the service and it disconnected a lot. But in the last six months, it seems to have improved. The promotional offers are great, but the price does go up and there are a couple of hidden fees that we were not told about. So, ask more questions when stuff's not right. This has not been the greatest experience.