Metronet

When I first got my internet with Metronet, it ran super fast and was in the 300s for download and upload. Now, it still runs and most of the time, my streaming TV is working fine. Sometimes, it goes out. It’s blinking then it picks back up. The download right now is 171 and the upload is 241, which are still good speeds. It's just my internet is no longer as fast as before.

My wife works for a hospital so it’s very important for us to have internet. I usually have to call Metronet when I have issues and they’re usually there either the same day, the next day or the day after. It's a pretty quick response. Customer service was great. People answered my phone call and were very helpful. They did everything they could to get everything taken care of for me. I had a couple of service issues early in the system and eventually started to realize that I had to do my own type of protecting the cable. Apparently, whoever buries the cable isn't getting it low enough. Once I got that sorted out, I haven't had any internet connection issues.

The two gentlemen who came and hooked us up were very friendly and knowledgeable. I appreciated that. They were able to get in and out with not a lot of time spent. They asked if I had any questions but at the time, I didn't think that I had to re-hook up my Roku, which didn't work quite right after they left. But it works now. As far as speed goes, MetroNet is better than the previous provider that I had. The quality of service and the price are better too. People ought to try it out. We've been satisfied. If there was a way to give us some sort of cable status at a very low price, that would be a help. Because there are streaming companies who require you to have cable TV and I don't want to have cable TV again, per se. But if I could get something for X dollars a month that I find reasonable, that would help me get things like Fox News.

I really don’t think I’m exaggerating when I say Metronet may be one of the best companies in the nation. I’m a former C***ca*t customer and to put it lightly they were always overpriced, frustrating to work with, and the customer service was horrible. When I switched to metronet I started receiving way faster service for less money. I’ve never had an issue with reduced speeds. I’ve only had pleasant conversations on the phone with their employees. Great customer service is dying all across America but this is one of those rare companies that truly puts the customer first.

When the MetroNet sales rep came out here, he offered us a really great deal. Being fiber optic and we had unlimited internet, we could choose our speed. The service is great. Occasionally, the TVs will start freezing up. Sometimes it drops the signal, which can be a real problem. Our daughter has cerebral palsy and she likes to watch her programs. So, when that starts happening, then we have to put on something else like her Blu-ray player and she misses out on the programming that she chooses.

We were very excited about MetroNet coming into town, had even pre signed up before they were even in town. Now I'm in the middle of arguing with one of their lawyers they sicked on me when I complained about them shutting our power down at our business and it cost us a couple grand to do it. I know what lawyers cost and they don't even read a couple emails for what I lost.

I had my service installed in March with the promise that the line would be buried as soon as the weather improved. It's now September and the line is still not buried. Since installation the line has been broken twice resulting in days of outage. I have called a dozen times and begged them to bury the line. They really couldn't care less about me as a customer. They continue to promise and never actually do anything. After the most recent break they reinstalled a line that was too short, so it's currently running over my driveway. This was supposed to be a temporary fix (a month ago now). Is there any point in calling them? None. They don't care.

I canceled. I'm still waiting on the retribution for the money that Metronet owes me. Also, the effectiveness of the delivery wasn't that thorough. Other than that, the personal experience was great.

I wish they’d give us some kind of discount for teachers.

Anytime I've had an issue with the service, the customer service is amazing. I just the customer service member and tell them what's going on and they send somebody out and they fix it. MetroNet gets it knocked out quickly. The internet speed is great because I have teenagers and a boyfriend, and they play that new Xbox X and there's no lag time on the games. Also, and I work from home. It doesn't interrupt with my laptop or cell phones. The internet speed I'm paying for is amazing. Sign up for it.