Metronet

At first, my internet wouldn't turn on and Metronet had to send a technician to turn it on. I had it in the right spot, but they hadn't turned the port on and the technician had to go down the hallway and turn some other stuff on. There were some stuff I couldn't get done. Other than that, installation was easy. The guy was in before the appointment and out quick. He explained everything, showed me where everything was and how to work them, so he was very helpful. It went from, “Yeah. You just plug it in,” then I ended up needing a technician. That sucked, but at least the technician that was sent was amazing. That was one of the best service persons I ever worked with.

Overall, my experience has been good. I just got my first full bill and I was a little taken aback that they are charging for billing, despite the fact I have auto pay turned on. I wasn't too happy about that, but everything else was good. I would recommend Metronet because fiber is good, I like the eero app, and they are responsive when it comes to contacting. When I had to call tech support when I couldn't get it plugged in, I got to talk to somebody right away. Normally, I'd have to sit and wait.

I've had a couple problems when I was setting up as the line was damaged, then they had to come out and fix that from something outside. But I had to call and work with them three times and I was treated like family. Their people are above and beyond. They’re very friendly but very professional. They knew what they were talking about and everything they told me has occurred. So I’m very impressed with MetroNet altogether. They are vastly superior than my other carrier where streaming kept freezing and losing connections. They would fix it then three days later, we would be right back where we were.

With MetroNet, I've had a couple of instances, but it was not MetroNet’s fault. It was the equipment affected from the outside elements. But they always treat me with a great deal of respect and courtesy. In fact, they came over because I've lost the cable not soon after I got it and I found out that it was my little puppy had gotten into some of the equipment. And they were very gracious about it.

Then, I had trouble again when they put an underground line in where it goes from the pole to underground and one of the varmints that roam at night had chewed it. But both times, the tech support was superior. I talked to this young man named Dakota and I was telling him what had happened. He just took it on personally that he was going to see that this was taken care of and there was real concern. You can tell that they really want you as a customer. It's almost like old-timey business when you practically knew the customer’s name and you cared if they came back.

Right now, all I have is their internet service where I can stream. I had cable TV for a while, and it’s absolutely no reflection on the carrier whatsoever, but there's just not that much of interest to me on regular TV. With YouTube and my movies, I haven’t missed them. And when I switched over to this internet, the cost about doubled and I figured you get what you pay for, but it makes me smile to write a check on something that I know is going to be there tomorrow.

We used to have difficulties with the service and it disconnected a lot. But in the last six months, it seems to have improved. The promotional offers are great, but the price does go up and there are a couple of hidden fees that we were not told about. So, ask more questions when stuff's not right. This has not been the greatest experience.

We like MetroNet. We've only had it for about a month and a half, but we've had no trouble with it. There was no downtime. I've had to call one time, and the lady solved the problem pretty much within five minutes. They put the box in a room that is a spare room for my mother, and I wasn't happy with where it was at. I wasn't home when they put it in, and my nephew was down here. It was kind of my fault and their fault as well. I told my nephew to tell them to put it just wherever they thought it was the best place for it. Everything else we have as far as lines coming into the house comes into the main living room, and they put it in a far back bedroom. I never dreamed they would put it in the bedroom they put it in. The lady said if there was a problem, they'd just come out and move it from where it's at to someplace else.

The only other thing was, I had a bunch of stuff back there and they moved it. We do a major grocery shopping once a month, and I wasn't aware that it was back in that bedroom until I got home. I've got two deep freezers back there, too. They moved everything around my deep freezers and on top of my deep freezer. So when we got home, I was scrambling to get frozen stuff into the deep freezer. But it wasn't that big of a deal. I was just panicking because we got major groceries that’s gonna go on that deep freezer and I can't get to it.

I signed up for auto payment, but it was on the same day it was due so it wasn't able to draw. I got a call saying I was overdue, and I didn't realize I was. The first warning was if I don't pay within 18 days, they're gonna cut me off. I told them that I plan to pay. At this point, the service seems fine and it is a nicer system. It's been running flawless and I haven't had any hiccups with it. I've told a few people already about MetroNet and the price and whatnot.