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About Metronet
Metronet is the nation’s largest privately owned 100% fiber-optic service provider, offering symmetrical internet speeds of up to 1 Gigabit. We are currently serving or under construction in more than 120 communities in Florida, Illinois, Indiana, Iowa, Kentucky, North Carolina, Michigan, Minnesota, Missouri, Ohio, Virginia, and Texas with state-of-art telecommunication services delivered through a 100% fiber optic network. We pride ourselves on our cutting-edge technology combined with industry-leading customer care. Metronet associates live and work in the communities we serve, and it is our goal to provide the best possible customer experience and support to those communities through sponsorships and participation in local events.
Pros & Cons
Pros
- 24/7 tech support
- Student discounts
- Multiple speed options
Cons
- Limited availability
- No bundle packages
Bottom Line
Metronet is a large internet service provider offering fiber-optic internet, TV and phone service. Supporting cities in the Midwest and South, this company provides fast and reliable service with competitive promotional pricing.
Top Metronet Reviews
Wow! Finally I've got outstanding customer service from both the call center and on site technician. We've signed up for a 1Gig speed under promotion for the first 2 years… Metron...
Read full reviewChannel selection was very good and I was very satisfied with it. It offered most of the premium channels that were available to the local cable provider. The cable service was ve...
Read full reviewWhat is Metronet?
Metronet is an internet service provider (ISP) offering fiber-optic internet, TV and phone services within the Midwest and South. The company is based in Indiana, where most of its subscribers reside, and is one of the largest fiber-optic networks in the country. All services provided by Metronet are delivered over its fiber-optic network.
Metronet internet packages range in speed from 100 megabits per second to 1 gigabit per second, while TV subscriptions typically include up to 250 channels. Fiber phone services are also available, providing a reliable connection and an improved quality of sound. Metronet also makes it simple to optimize your streaming experience by showing you free and paid services in one location.
How does Metronet work?
Metronet uses a fiber-optic network to provide fast, reliable service. Fiber-optic cables are woven with fine, hair-thin glass that transmit data over long distances. ISPs that use this technology install a panel that houses these connections and links your home to the network.
To sign up for Metronet’s internet, TV or phone services, you can go online call the company's customer service. Services are typically installed within 10 days of an order. A pre-installation appointment may be required ahead of the full installation. During this appointment, the technician will bring a fiber drop and a small box that will be fully connected at installation.
Metronet pricing
Pricing for Metronet services depends on your location, the package you choose and whether or not you're a student. Internet pricing ranges from $49.95 to $89.95 per month at the time of publishing. TV packages run from $25.70 to $104.83 per month, and landline phone services are available for $9.95 per month. These prices will increase after a 12- to 24-month period. Check Metronet's website for pricing in your area.
Metronet FAQ
Does Metronet have a data cap?
No, Metronet does not have data caps.
Where is Metronet available?
Metronet is available in select communities in Florida, Illinois, Indiana, Iowa, Kentucky, Michigan, Minnesota, North Carolina and Ohio.
What is Metronet streaming?
Metronet shows you a list of streaming services in one location to make sign-up easier. It also offers a recommendation tool so you can find the streaming services compatible with your interests. Visit Metronet’s website or call its customer service to get more information about services and prices.
How many channels can I get through Metronet?
Channel availability varies depending on your location and the TV package you subscribe to. Metronet typically offers around 80 channels for basic packages and around 250 for a fully upgraded subscription.
Is Metronet internet very fast?
Metronet offers internet speeds from 100 Mbps to 1 Gbps. The low end is good for light browsing and streaming for several devices, while the fastest speed is ideal for heavy video streaming and gaming across multiple devices.
When is Metronet customer service available?
Metronet customer service is available by phone Monday through Friday from 7 a.m. to 9 p.m. CST and Saturday and Sunday from 8 a.m. to 8 p.m. CST. Technical support is available by phone 24/7.
Does Metronet offer discounts for bundle packages?
Metronet does not offer bundled packages for its services. Products are priced individually, with discounts available for students.
Is Metronet good?
Metronet is a trusted internet service provider offering fiber-optic services that are known for speed and reliability. Pricing is competitive, with perks like a streaming library and promotional freebies adding to the value. While there are some customer complaints, most are related to customer service issues or pricing after the promotional contract expires.
Metronet Reviews
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Anytime I've had an issue with the service, the customer service is amazing. I just the customer service member and tell them what's going on and they send somebody out and they fix it. MetroNet gets it knocked out quickly. The internet speed is great because I have teenagers and a boyfriend, and they play that new Xbox X and there's no lag time on the games. Also, and I work from home. It doesn't interrupt with my laptop or cell phones. The internet speed I'm paying for is amazing. Sign up for it.
Hi Bethany! Thanks for taking time to share your Metronet experience. We're so glad you are happy with your service and speeds!
Metronet's service is good. However, I've had problems with them burying the wires in the ground. They had to re-dig the wires twice and it took quite a while for them to come out. The first time, it took them two weeks for them to come out, and the second time, it took three weeks. But that was the only hiccup that I've had with them. I love the service. I also love the fact that I can call and speak to someone within this country instead of being outsourced, and the fact that they have an office nearby. They also have great quality as far as internet and customer support is very helpful.
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I’m happy with the phone and internet. But the cable, not so much. Just constant, bad service going in and out, disruption, bad picture. Then, it always flashes up the blue screen that says, “Don't worry. We're aware of the problem and working on it. Sorry for the inconvenience.” I also had a lot of problems with my internet. I’ve spoken with the service reps at MetroNet and the techs, and had them out to my house several times. Some of the reps weren’t so good. But the techs that came out to the house were really good.
I love using MetroNet's internet and the customer service has always been great. I have recommended MetroNet to people all the time. The downside is we don't have a MetroNet building here anymore so it's been hard to pay our bill on time.
Hi Johnathan! Thanks for the 5 stars and for taking the time to share your Metronet experience. We have many ways for you to submit your payment. You can pay online at https://portal.metronetinc.com/, by phone by calling 877-407-3224. You can also pay your bill by using the MyMetronet Portal mobile app in the App store or Google Play Store.
Since having MetroNet installed we have experienced several outages due to damage done to the fiberoptic cable. Every time that I called to report the outage the customer service technician I spoke with was professional, empathetic, and diligently worked to get our service restored in a timely manner. The service technicians that responded and made the necessary repairs were top-notch, quickly and efficiently resolving our issues, taking the time to explain what happened and how the situation was remedied. Overall, we are very happy with changing our service provider to MetroNet for value and customer service.
Hi Bryan! Thanks for the review and thanks for making the switch to Metronet!
Had called because 1gbps line was not delivering more than 300mbps wireless. The gateway they provided from Eero being the second gen Gateway Pro (not the Pro 6 or Eero 6) model b01001, DOES NOT reach more than 600mbps total. The person on the line Cindy first said it's totally normal for speeds to be around 300mbps wireless and that it was due to my devices. I informed her everything was logged off other than 1 device and that I speed tested across many single online devices and that it wasn't slow for that reason.
She then told me it was because I changed routers and that people achieve 1gpbs on their EERO gateway router (which is not true). Eero themselves on their site tell you that router cannot go over 600mbps wireless on their site tied to that model number I have provided. So she went from saying it was the router, to my devices. I had 1 device on. I had upgraded to an Eero Pro 6E which was a lightyear more advanced than the Gateway Pro they hooked me up with.
She went from arguing that 300mbps is normal to saying people get up to 1gbps with router which is factually untrue per Eero. On top of that it completely contradicted her point about 300mbps being normal. Then she went into a whole thing about peak hours. I told her even at 3am, the speeds never touch 500mbps down.
The part that made the least sense is she was telling me that was normal while my upload could reach over 850 wireless mbps (when using the upgraded mesh Eero and not the outdated one they provided me). While upload did achieve that speed, download never changed. She was unwilling to provide further assistance and grew more rude and more condescending and because of that, we are leaving Metronet for Xfinity. We do not like being treated rudely by someone who isn't knowledgeable who was also unwilling to look any further into it.
If you want a cheap plan that achieves 33% of the speed you are paying for with reasonably good uptime Metronet is fine. If you want speeds that are close to what are advertised, go somewhere else. You may pay little more, but when I have had similar issues with Xfinity or other ISPs, they've come out and adjusted my setup unlike metronet. The rudeness of the customer support agent is the reason we won't bother even trying to pursue a solution with them. We are done.
We were very excited about MetroNet coming into town, had even pre signed up before they were even in town. Now I'm in the middle of arguing with one of their lawyers they sicked on me when I complained about them shutting our power down at our business and it cost us a couple grand to do it. I know what lawyers cost and they don't even read a couple emails for what I lost.
I had my service installed in March with the promise that the line would be buried as soon as the weather improved. It's now September and the line is still not buried. Since installation the line has been broken twice resulting in days of outage. I have called a dozen times and begged them to bury the line. They really couldn't care less about me as a customer. They continue to promise and never actually do anything. After the most recent break they reinstalled a line that was too short, so it's currently running over my driveway. This was supposed to be a temporary fix (a month ago now). Is there any point in calling them? None. They don't care.
I canceled. I'm still waiting on the retribution for the money that Metronet owes me. Also, the effectiveness of the delivery wasn't that thorough. Other than that, the personal experience was great.
Hi Tyler! Thanks for sharing your experience. We would like to look into this for you. Give us a call at 877-407-3224 and we can check on the status of your refund.
I wish they’d give us some kind of discount for teachers.
Hi George! Thanks for taking time to share your suggestion. We will pass this along to the appropriate department. Thank you for choosing Metronet!
Metronet Company Information
- Company Name:
- Metronet
- Year Founded:
- 2005
- Address:
- 3701 Communications Way
- City:
- Evansville
- State/Province:
- IN
- Postal Code:
- 47715
- Country:
- United States
- Website:
- www.metronet.com
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