Metronet Reviews

Metronet contracted a company to install fiber optics in our neighborhood, even though we didn't plan to sign up with their service. This company hit a gas line causing many people in our neighborhood to evacuate their homes for several hours. A couple weeks later they hit an electrical line and knocked the power out in several blocks for 8 1/2 hours. Needless to say, we lost all the food in our refrigerators, as did all the neighbors. I contacted the company twice to tell them the problems we were having and received no response at all. In my opinion, they care nothing about customer service.

Metronet was in our area installing new lines and cut through our Invisible Fence. The contractor instructed us to have the fence fixed and Metronet would pay the Invisible Fence bill. I sent several copies of the bill to Metronet in July 2023 to pay and in November after numerous calls and bad or no information available we gave up. Metronet's system requires you to get a ticket # which you can follow until your problem is "completed". Customer Service has no access to the information behind the scenes and will not allow you to talk directly to the person handling the ticket to find out what "completed" means. No payment was made from Metronet and we were exhausted from the experience. PS: Metronet owes us $139.10!

This was one of the biggest bait and switches I've ever experienced. I had a salesman come through my neighborhood to promote the Metronet service which had been installed through my neighborhood a few months early. The salesman told me the service would be 60 for 1-gig speed internet which was significantly cheaper than what I was paying for with Specturm. I was also told that price would be there for 24 months. I was told there would be a 50 install fee cost. The installation occurred about a week later at the end of October 2023. Everything went fine and service was good but when I got the first invoice. It was $156. The 1-gig was 90, not 60 and there was a 12 tech fee that was not conveyed to me. The install fee was 50 so at least they got that right.

We had someone come to our door offering this service since it was newly available in our area, and we already had another Internet provider. The representative said they can install their Internet and we could try it out for 1 month for free to see if we liked it better than our current provider. They installed it September 8 and we were billed for September on the 24th. I can't trust this company now and want to switch back to our old provider.

I DID NOT EVEN USE A GIG OF INTERNET FROM THEM AND THEY WANT ME TO PAY OVER 400 DOLLARS. All the bad reviews are spot on. It is a scam service. They dig holes in your yard and hire crack heads to go door to door that work off commission and will tell you anything to get the sale. My guy told me it would be a free trial 1 month and if I do not like the internet I will not be charged a penny. Well that was a complete lie. I called them to cancel a week after having the internet and they tell me to return the modem to the post office. I return the modem and continue to get bills in the mail racking up over 400 dollars. After being on hold for 45 minutes I get hung up on and have to start over and a second 45-minute wait happens until I get another person, I was told they would remove the past due month but THAT I STILL HAVE TO PAY $300. I told them I only used the internet for literally 1 day before I went back to my old internet provider.

They came over to do the install. They tore up the side of my house and the drywall inside my house and the man was here for 9 hours and then the service would stop working 10 to 15 times a day. I could not do my job. Tech support was too stupid to figure out what wasn't working. All they kept telling me to do is unplug it and plug it back in. I had them for less than a week. I have lost wages because their service is not reliable. Do not get them.

I had been a loyal customer to Metronet for about 7 or 8 years while living in Indiana. I had an issue with my own personal Orbi router system due to a power surge about 4 years ago, called Metronet and they sent a tech out who diagnosed the problem and set me up with one of their routers and satellite units. I explained to him that I wouldn't be using their system for very long as I preferred my Orbi system and I ordered a new Orbi router. After having received my new router, I contacted Metronet customer service rep for instructions on how to return the equipment because I did not want to be charged for it. He then instructed me to just return the satellite unit and keep the router in case I needed it again. I did not think anything of it and threw it in a box thinking that It was mine to keep.

We are struggling to get the number of GBs that we are paying for. Our concerns were expressed. So grateful that we got Eddie! He has gone above and beyond to help us. This is the first time speaking with someone in the customer service dept as we just joined the Company. Eddie was understanding and flexible to help us out.

This company is on a downwards spiral. Constantly having issues then try to blame it on everything under the moon besides their service. Their contracts are a load of crap that you're not locked in. They can change and tack on new hidden fees whenever they want and don't even get started on never receiving the services they offer. 1 gig speeds. Lol what a joke. Stay away from this fraudulent company.

I ordered Metronet to replace much too expensive Comcast. I ordered it 3 years ago, but finally had it installed recently. My installer was awesome. He was courteous, articulate, informative, and helpful. Once it was installed, I was blown away at the speeds. I was very concerned about the wire just laying on the grass in the back. I have a dog who loves to chew that stuff just because he can. I called C/S and spoke to a lady who told me she'd do her best to get this taken care of STAT. She told me if it wasn't done within a week to call her back.