Metronet Reviews

We needed some help setting up. We made a phone call and we got the help very quickly from MetroNet. They were very responsive and the internet service was more than adequate.

No issues! Fast internet! Don’t even think about it anymore! The app is super useful and intuitive as well. We have multiple gaming consoles and about 30 smart lights/outlets and never notice our internet struggling at all! Would go with Metronet again in a heartbeat and have recommended to server Al friends who all are pleased with their internet quality as well!

This rating is based on our limited experience with the new Metronet service. I don't usually pay much attention to reviews that are written when a product or a service is new. The 1 gig service has performed without a hitch since installation. The real test will come when service is disrupted for whatever reason(s). One piece of advice for anyone considering 1 gig fiber is to thoroughly investigate the capabilities of your existing hardware and home network and to upgrade when necessary.

Within the past two weeks have experienced 2 long outages that have severely disrupted my ability to work from home. Communication very poor from MetroNet. Apps are useless and message on company phone no better. Call to a person was not helpful the first time but the second technician was much more helpful.

Speed glitches, have to reset it weekly to get max speed, needs more consistency without jumping thru hoops to get maximum speed. Do not know if I will stay with Metronet in the coming months as I know there will be alternatives for speed and wifi soon.

They notified me that they would be coming to see me and when could they do the setup. I told them that it should be as soon as possible. So they gave me a day that was about three days away. The technician showed up and installed the system. He did a great job. He was courteous and knowledgeable. I'm very satisfied with it. It's been going with good speeds up and down.

I've been in a customer of Metronet for about nine months, they hide billing fees disguise them. You apply for the lifeline program from their website it takes you to another website, the lifeline website. You get approved at the lifeline website, you receive an email from Lifeline. Metronet says they have no record of you applying. I email them a copy of the email from Lifeline that has all the details. They say, "Well you got to fill out this Lifeline application too" which says Metronet on it and then it says Lifeline and tells you submit it to Lifeline. Their customer service is almost as bad as Walmart.

From day one I have had issues with Metronet, the Internet which is a service I chose did not work continuously or properly. When contacting Metronet they did send the service number out only to find nothing but verify that my service did not work. The solution was to send out another service member. In the meantime I was completely disconnected yeah. Bill for services I have never received consistently. My Internet wouldn’t work often on but never continuously.

When I called MetroNet, they went over the rates, what I would be using the internet for, and what speed I needed. Then, my son is a gamer, so they said that I should get this extra box that would help with his gaming. They also have TV, but it's so new and I don't know if I can trust it yet. My interactions with them have been awesome. But a month ago, the internet wasn't working, so the gentleman was on the phone with me for 45 minutes. He had me do something and it cleared the issue. It worked that day, then I called again the next day because it did the same thing. So, they said they'd scheduled to come out. This was between Christmas and New Year's and when the techs were here, they said that it was my modem that was bad. So they replaced my modem and upgraded my boxes. They redid everything.

We had CenturyLink for years and it would go down a lot. We also would get buffering even though we increased to the max that they were able to do for our neighborhood. We'd still encounter issues, which we especially noticed during COVID when I had to work from home for a couple of months. It was so frustrating. I would be just in the middle of a Zoom call and freeze. But we've not encountered that since we've switched to MetroNet. Their service has been outstanding. We use the internet for streaming on the TV, then we have phones and iPads. When our grandkids come over, they've also got iPads. Then occasionally, I would work from home, too.

MetroNet has a good product and if you got a problem, they don't take all day trying to get it fixed. lately, I've been running into extra charges and they don't give you a notification if the price is going to go up. You just see it on your bill. So, it'd be nice if they would give you a little heads up. Other than that, their service is worth every dime.

My experience has been very good, except the part where they lay the line underground. Metronet ​told me one time that they subcontract that out and they don't put it where you want the line to go in the yard. The first time they put it in, I told them to go around the fence and they didn't go around the fence that much then my dog dug it up. I asked the guy, “Can you put it right next to the fence?" The second time, it was the same guy that got the line laid, but didn't put it in the ground. But the old guys Metronet sent out to put the lines in the ground didn't put them where I said to put them. I thought they did then my dog dug it up again. I ended up going around that area and I'll just put it back in myself.

We are a new customer to Metric but not new to several other cable/internet providers. Since moving in we have had numerous occasions where the tv has frozen. I have called 3 times letting them know and going through the unplug this and plug it back in. Today is my last time dealing with this. The service is really disappointing.

MetroNet's price is reasonable, but I've had to postpone the service for now because of budget. When I had it, it was amazing. I'm a gamer and streamer, and it was the best download and gaming speed.

I've had two issues with Metronet, but they usually resolve them either while I’m on the phone or they send somebody out. There are no long hold times if you're online. They're great people.

Metronet gave us the most for our money and we're happy with them. We stream all our movies and shows off and we never have a problem. Their service is way better than anything else we've ever had. With the other providers, we had buffers all the time. The installer with Metronet was great too. He even worked with us 'cause we weren't here at the time and he did everything over the phone with us.

It was a lot quicker to get the cable and internet set up with Metronet than with Comcast and Xfinity. Metronet's service is streamlined. They text you and let you know if you have an interruption in your area. They give you a estimated time of when it's gonna be back on. Also, you can call them if something happens and they won't charge you to come in and fix it like Xfinity and Comcast do. I definitely would recommend Metronet.

I'm not as impressed as I thought I would be. The internet freezes up, and it takes a long time to download. When Metronet called me right after I got it, I told them about it.

We had Comcast, and we were always getting dropped. We'd lose internet and we'd call and get a runaround. It was never their fault. We were paying for service and not getting it, and they wouldn't reimburse. They were very slow. On the other hand, we've not had too many issues with MetroNet. We had a problem with slow internet, but that turned out to be my router. MetroNet came right out and replaced my router with theirs with no charge. There was no runaround like Comcast and my speed went from 85 to 500. It’s very fast. The only thing was the contractor that comes out and does the installation for them took a while to come out and didn't do a good job. They left a bunch of holes in my backyard. I had to put sod over it. But other than that, it was alright. I readily would recommend MetroNet.

I like that Metronet doesn't constantly call me trying to get me to add services. They let me have my internet and leave me alone. The service started off solid. But I've been having issues for the last three or four months that they can't seem to resolve so it's kind of irritating. I'll still get signal to the house and everything that's wired in to my router will work, but the Wi-Fi service will drop randomly, every week or more. I have to reset the router to get it to work again. We've had a tech out before and they've tried resetting things on their side. Their tech support is agreeable. I've never had any issues with them coming out. I just wish they could solve this one issue. They were supposed to come out last weekend and look at it again, but I had to cancel.

MetroNet's internet service is fast. I can do whatever I want with no interruptions. The customer support is always efficient. Our fiber optic cable broke once, and they were there the next day to fix it. It's awesome. MetroNet is reliable.

I called them about my service because my speed was less than 100 and they worked on it. They were nice about it and got it to 300. It didn’t get to 500, but at least got it to 300.

Signing up with MetroNet was great. We took care of everything on the phone. They had a guy come out and he was very knowledgeable and fast. He was neat and clean and he walked me through the process to get things activated. Everything went well. MetroNet made it easy and much more affordable. I saved 20% on the monthly fee which is pretty substantial. They did everything they said and the internet works whenever I need it. It meets all of my expectations. I couldn't be happier.

The only concern I've had so far was last month when there were back-to-back outages. There was some work going on and the outages happened at least two times that week. I was in the middle of working from home and it took at least three hours to fix it. That downtime is not an acceptable thing. We have around 48 houses in this neighborhood and everyone was impacted. It hasn't happened again since but I would be happy if I get some kind of guarantee saying that any downtime will be rectified within an hour. Other than that, I've had a very good experience with MetroNet. Never ever the performance haas degraded.

I've been with MetroNet for five years now and in the time that I've had MetroNet, I've had one issue and that was it. It was on MetroNet's side because their system went down. At the moment, they're doing exceptionally well. If there is an issue, they let us know right away through text message and email. They just came out not too long ago, put that new eero system in, in my house and the tech who came out was very well-versed on it. He knew everything about it and he knew what he was doing. He was in and out in less than 15 minutes. Very clean, nice and polite guy. When my mom was alive and living in Fishers, they were just putting MetroNet in there, too. I told her about it. She switched herself and she never had any problems with MetroNet either. If I tell anybody, I'll tell them to go with MetroNet. Get away from Xfinity or AT&T, because their service quality sucks.

I like the way of dealing with the new system. If I had any problems that I need to troubleshoot, I can go on to a website on my phone that they showed me to download. I can go on there and check and see who’s online and who ain’t online. I have about 15 items connected to the service and we get good service. I like it. It’s not real expensive, and it’s pretty reliable.

Somebody showed up at my doorstep and told me that I could have the internet service for free. There's a government funding program to help people with COVID, it takes $50 off the bill. The way they presented the program was, they said, "You won't have to pay for anything. It will be free until the program money runs out. Once that happens, then you'd have to pay a monthly bill of $50 a month for the Internet service." I got my bill, and it was like $150. I got screwed and I wasn't very happy.

MetroNet's service has been great. I spoke with reps once and it was good.

Our internet went down and the technician investigated it. Come to find out, the reason why our internet was down was it was disconnected at the box. Another technician accidentally disconnected it to install another service. Other than that, we're back online. We haven't had a problem since. I would definitely recommend MetroNet to someone else.

MetroNet was pretty good. The customer service was great. But it’s the same thing played over and over and over for a month if not two so I wasn't too pleased with that. Plus, it was a little pricey.

The rep was a really friendly guy. MetroNet still runs faster than Spectrum but I see a decent number of slowdowns with the gig service. I've seen it dip down into the 400s a couple of times but nothing terrible. The customer service has been good. I've had one issue and they were right on top of it. I didn't know their infrastructure right of that bat and since I host servers, I had to get an IP address to actually set up for myself.

I’m very happy with Metronet. I like the choice of the channels with the different apps. I also like the ability of picking what kind of apps we want to use. We were on Comcast, and it was all bundled together. We didn't have too many choices. Metronet's quality and pricing are better, which is a big plus. It's quicker than the prior cable cable company as well. It took us a while to get the hang of things and get things tweaked, but right now, we're having a good experience.

I’ve had the internet with MetroNet for nearly two years and the service has gotten better. When we included the TV on September 22nd of this year, we had quite a few problems with it but the guys were always polite and courteous. And if they didn't have answers, they would find them.

I cancelled my MetroNet services three months ago. I moved out of my previous house and I couldn't move into the new house that I bought for over a month. When I moved out, I didn't take the MetroNet gear because I didn't think that it mattered. If I had known the experience I was gonna have, I wouldn't have switched from Comcast. Comcast was easier to deal with and their service was reliable. MetroNet's internet was not faster. It was super spotty all the time.

The rep cut me a better deal than Spectrum with a faster internet connection. Customer service was great. Less than 24 hours after mine was hooked up, ready to go, I got about three hours to use it. And then I had to go to bed and go to work the next morning. My mowing crew ended up cutting my line and customer service was able to get it all planned out, and had me back up and going in a day or two.

Metronet needs to be better about advertising. I moved in in 2019 and just got internet this September. I would have gotten it way earlier had I known that it was fiber and only gonna cost 50 bucks, because all the other providers were minimum 65, which is what I'm paying with the billing fee anyways. I liked the options. I'm working from home, but I live alone, so I don't need that much. But to go from absolutely no internet to that was nice.

MetroNet had access to my backyard so I got familiar with them and I switched over from the other cable company. But then, Spectrum gave me a deal I couldn't refuse. But later, I realized that their service wasn't any good. That was why they could give it to me so cheap. So, I decided that I was going to go back and stay with MetroNet because MetroNet is more modern, more sophisticated, and based on the experience I've had with the customer service, I wouldn't go anywhere else.

My printers wouldn't connect to the internet. They're just say no internet found. But they were working before I switched to MetroNet. When I reached out to them, their rep really didn't help me. She turned everything off and reset the connection. But the printers are still not working. Other than that, the internet service has been fine.

I have internet with MetroNet and so far, the service has been good.

MetroNet works great. We can have multiple devices on internet. We don't have to worry about using up all of our hotspot data so, it's been good. This is the second month and I don't have any complaints. It seems fast. Within the first 30 days, I recommended MetroNet not specifically because of the service but for the customer service from the sales rep and the excellent technicians who came out. One of the people I recommended it to picked up MetroNet.

MetroNet offered higher speed for less than what I was paying. We were having so much problems with our provider that we canceled what we had and got them. Customer service is amazing and it's totally not Spectrum. You call Spectrum and they're rude and hateful. You have an issue, they're like, “Well, no. That's not an issue to us. That's just your problem.” Also, I've never had an outage and the internet has been perfect. All the other providers I've ever had, it's glitches here and there. I have to reset the modem so many times. With MetroNet, I don't have to do anything.

Going to a new company, I was a little skeptical. But MetroNet is good. We had an issue with our line and they took care of it, and the guy was very knowledgeable. We’re enjoying MetroNet’s services. The quality is okay. When we’re watching a show through streaming, it sometimes freezes up for a second or so but that's about it.

I had a great experience when I signed up with MetroNet and everything was nice with the installation. I have cable and internet, and the quality has been good so far.

I had another provider and I found out that they id not have coverage in the area when I moved into the new house. There was a MetroNet box in the corner so I assumed that they already had MetroNet. It worked so I called the number on the box. The person they sent out was great, efficient and knowledgeable. She was in and out in a very short time. Everything has worked perfect from then on and I haven't had to call anybody nor ask any questions since she's been there. And with a home office, that’s what I need. I do everything through Zoom and you've got to have that up and down speed. So, I appreciate it. I recommended MetroNet to my coworker who was struggling with another provider. I enjoy the Eero connection. It’s been nice to have that app on my phone and to have the Wi-Fi all the way through the house has been great. I don't have any dead spots that I've found yet so that's awesome.

The only provider that we could get here is Spectrum and my Spectrum had gotten to where I can't even get through a television show without it dropping. So, when MetroNet came here, I automatically switched over. Their service has been really good. I was pretty happy with it. The guy who came and hooked my internet up was super nice.

The first man came and said he couldn’t get us hooked up because he had to go over the fence, and he didn't wanna do that. So, he told me to tell MetroNet that I wasn’t there. I didn’t like that, but he left. However, the second guy that came was very nice and professional. He said he could put on the fence. My son said MetroNet was a little slower and that’s why they offered a lower deal.

The team was nice and they were helpful. They had to come out twice because the original system didn't work. MetroNet is working great so far. I had Spectra in our previous location and we were having outages every other day. This is a lot better. I've only had one outage.

MetroNet had a good offer. However, we were lied to a little bit by the guy who came, because he said that we could call in after the promotions and renegotiate, but they've never allowed us to do that. So that part's kind of lame. Also, they could be better with their communication with customers. When they first did the installation, they didn't have the equipment to bore underneath driveways and such, so they ran a cable all the way around our house. We were going on a month and a half of them not coming and burying the stuff when they redid it. It would be super helpful if they would just communicate when they plan on coming out instead of just leaving it and not telling us and having a cable running across our yard.

MetroNet has reliable service, good telephone support and fiber direct to the house. I've had an excellent experience with their reps.

Signing up for internet was easy. Service has been good. We just upgraded from 500 megabytes to 1 gigabyte and we haven't had any issues.

I should probably call. When I had utilities marked for some construction work, the guy marking things pointed out that the optic cable isn't below the surface. Performance slows during NFL games, requiring "loading" or poor quality picture.

The reps were friendly, fast and I didn't have to stay on hold for a long time. I'm on the 1 GB internet and it's good. MetroNet is the best service you can get for the best value, at least in our area.

MetroNet is much better. Very few interruptions, great customer service, and powerful internet, good speed. One time I had to have a guy come up because the wire coming down from the utility pole, going underground up to the house was hanging out at the bottom and it was going to interfere with my cutting grass. I called and they came out right away and took care of it. I'm very pleased with MetroNet, and there's nothing that I would suggest to make it any better, except if they want to give it away for free.

MetroNet is a lot faster than Spectrum, which I used before, but I noticed that the MetroNet line is much better most hours of the day. I assume that's because it's relatively new in the area where it's not always as stable come Friday night when everybody else is jumping on. I'm hoping that as they get more established in my area here in Ohio, it gets more stable during the peak hours. Still, the experience has been great. Aside from that small stability issue, having industrialized first-world internet has been much better than cable.

I wasn't really happy with Spectrum, so I switched to MetroNet. I had two installers out here. I stopped into the office in Vandalia, and I spoke to one of them on the phone. When they originally laid my cable, they apparently pulled it too tight and crunched it, and it went out right away. So, they had to come back in and redo it. The MetroNet stuff was okay but they managed to kill the Spectrum, which we were still using. I was still using their TV. I turned all that stuff in. So, when the push comes to shove, I don't care that that happened. But at the time, it was inconvenient. Other than that, everybody that I talked to at MetroNet has been pleasant and always trying to help.

MetroNet is the best. I got internet and television, and the service is excellent. They’re doing a great job. I’ll recommend MetroNet. I love them.

I have nothing but praise for MetroNet. We've been very pleased with the service and they’re extremely responsive when there's an issue. They're always polite, professional and knowledgeable. You always want the price to be lower but it's competitive and we get good internet service. We moved recently and we were digging some areas to put a shed and cut right through the MetroNet cord. This was on a Saturday afternoon. There was a guy that hadn't gone home yet and he came. It was not as easy a fix as he had hoped but he was wonderful throughout, and got it all fixed up. So, the quickness and efficiency of the response was wonderful and it was over the top awesome. The man should get a raise.

I liked MetroNet’s cost and reliability. I had a good experience with everybody and even the installer guy was awesome. Everything's perfect. I always tell people to go with MetroNet because it's so much better.

My previous provider was a lot better than MetroNet. However, the pricing was not in my budget that was why I switched to MetroNet. I've had them years ago when they first started in business. Their service at that time was great as well as their product. But they have really went downhill. Their pricing is very expensive and their infrastructure is not capable of handling all of their accounts. I have a cable that's been out for two months that they've not buried yet. But they have good service as far as their Cable TV and their internet service hardly ever goes out.

The technicians gave me a two-hour time window and they were here on time. They did everything fast and were super helpful with the questions I had. So, I have no complaints at all. The installation went smoothly and the technicians were very professional and on the ball. MetroNet is the fastest internet I’ve ever had in the last decade. They’re very good. I’m getting the 500 megabytes per second plan and when you do the internet speed test online, it shows how fast the upload and download are, and it checks out. It's reliable. We've been using it for four months so it's a small sample but we haven’t had any issues yet.

I had seen MetroNet digging and laying down fiber in our city and I couldn't wait until they get over to my area. Then we had some MetroNet guys come to the door. I didn't even know if it was supposed to be available to me because the way my apartments run is like an apartment complex. They said they'd see what they could do and jumped through hoops to get me. What they told me I was gonna pay is actually what I'm paying, which is a first. I'm paying 65 a month and that's for good internet, and when I get the bill, it’s gonna be 93.45 with some taxes and equipment rental and stuff on there. I'll be out in my front yard, getting Wi-Fi, no problem. People should go with them.

Their customer service has been good. I got internet. However, the price varies. One, it'll be 80. Then this month, it’s 95. I don’t know why the price fluctuates.

MetroNet is 1,000% better than the other provider. My internet doesn't go out. The download and upload speeds are great. The guy who came and hooked up my internet was amazing. He was very informative and the most professional I've dealt with. Every single time I have an interaction with MetroNet, it's always been above and beyond. They have done the most to make sure customer service is great.

We just moved from one house to another in town, and we got MetroNet again. It’s the best around. I like MetroNet very much. I like their high internet speeds. Every time we had any problem, my husband would call and talk to them. The reps were always nice and walk him through because we're not as tech-savvy as some of the younger kids. We had another provider before MetroNet came to our area and it seemed like the service was always out, and the customer service wasn’t as good.

I am absolutely floored by this company. I decided to give them a try and have been regretting the decision from the start. We are a business and for us every missed call is money down the drain. We had everything all hooked up and then realized that the voicemail was not working. Trying to figure out why was a very lengthy and painful process. We finally got it figured out and we were going fine for about a month when we were unable to get into the voicemail and listen to the messages. Again another very lengthy process where they ultimately shut off one of our phone lines. Neither time did they have any clue as to what was going on or how to fix it. We have 2 phone lines and 1 fax line and it seemed to confuse them both times we called in for help. The internet was never working properly as well.

MetroNet’s been the best service we've had so far. I've always told people to switch to them since we moved two years ago. We had Spectrum, Direct, and Windstream and they all were crap, and their prices were bad. MetroNet is cheaper, and our data seems to be faster than the other networks for the most part. I've also had good customer service with them when I've had to call. It's been pretty easy to deal with them. The only thing we've had issues with is at nighttime between 9:00 and 11:00 we get delays or buffering issues. That's hit-and-miss. Everybody's home at that time, so everybody's doing stuff. It drags a little bit, but it comes back up by the next morning.

What made me decide to go with MetroNet was I was online and I did everything without having to deal with a person. Then, a man came out to put the wire in the house. It was quick and painless and I only had to deal with my kids and dogs freaking out for about 20 minutes.

MetroNet is leaps and bounds better than the providers I had before. I had Comcast for 18 years before I moved and had to get AT&T DSL. MetroNet has a fiber service that gives me a lot more upload as well as that download. I'm a network engineer so this is my area of expertise. Comcast’s network seems to have a little less latency when it comes into play and when dealing with real-time applications like doing Voice over IP or gaming. I noticed a little bit more with MetroNet. Customer service is also good and they always do everything they can to try to take care of me. The one thing I'm waiting on right now is for MetroNet to upgrade their wireless access points to the Wireless 6 Pro.

Updated on 07/30/2021: My last review for MetroNet was July 16, and now here I am again. Have had Metronet maybe almost a month. So many issues and nothing yet resolved. We have had technicians out maybe 3 times and my husband has been on the phone to customer service 8 or more times. Tv works for a couple days and then my other 3 tvs get no signal. Technician comes out, fixes it and within a couple days back to problems again. My internet seems to connect and disconnect continuously.

TV is fabulous. I got a good picture. They also have Netflix on there, which I purchased through them, and I enjoy it because I can watch all kinds of movies. Also, my phone is working real good and the Internet is very fast. I could click on what I want and it would come on the screen right then - I don't have to wait a year and a day to get it.

Couldn’t take being told they would look into it or take care of the problem. Three weeks passed and nothing. I hope my not given to me bonus items will be given to someone. Channels kept freezing up.

The initial installation took well over a month for the cable to be buried but after the cut, it was only a week and they had the cable buried. And the young man that came out was very professional and nice. Then, in the beginning, we were getting interruptions but the interruptions have minimized. The internet is faster and speed is more consistent. Also, TV is a little better, particularly now that they've added some options to it. I would recommend taking MetroNet to anybody that asks.

Everybody at MetroNet has been awesome. They've always answered the phone and I appreciate that. Also, having MetroNet feels cleaner. It feels less invasive to my house and even to my environment, with not having cables and stuff running all over.

The guy that came out and got everything going was really good. I've been very pleased with MetroNet. We don't have any issues with the internet not loading or anything like that.

We’re thrilled about MetroNet's actual service. The connection has been spectacular. They've got an issue with how everything was originally set up though. We were originally promised $50 a month. We pay 90. I know that stuff happens with a lot of carriers and different things, but we did not get the original deal we were promised. They said, “Well, we don't even offer that anymore. We don't even do credit checks anymore.” Guess what? I still had to wait to put other things on my credit until that hard inquiry fell off. So, it affected me. I should have received the same deal that I originally was told I would get.

I wasn't happy with Spectrum so I changed to MetroNet. As far as service goes, it's about the same. But the customer service is what made me change. I get customer service with MetroNet. With Spectrum, it was always something was our fault or they couldn't help us at a time, and they'd have to get back with me. A lot of times, we just get a recording if it was after hours.

MetroNet's internet service is a little faster. We were, in the past, having little bandwidth issues. MetroNet is doing pretty good where they're going.

There is the ability to get a higher speed of service with MetroNet for the same or lower price. So far, I've had good customer service with them. When we set up the service, I went to the in-person office and they talked to me and helped me. You don't get that from pretty much any other company because you have to call an 800 number. Every other interaction I've had with MetroNet since has been easy because it's usually online. I can very easily go on their website and make a change or a payment. It’s been a good experience. The service was installed in my brand new home. We had Spectrum cable before. Compared to that, MetroNet is more reliable and we haven't had any outages.

MetroNet was putting in stuff in our neighborhood and came by. I got their internet service. During the installation, there were not a lot of jacks, hookups, and locations where the cable comes out. The crew had to do quite a bit of running. But that's fine. The result was service. Compared to the other providers I had before, MetroNet is reliable and I haven't had any downtime with it yet. The service is faster too. Customer service is super nice and really helpful.

We used to have Comcast and they were terrible. We did MetroNet and loved their customer service. That was what we liked about them the most. However, their overall service now is terrible. If people asked me, I’d tell them not to get MetroNet. My husband doesn’t like change and we’re staying with them but we haven't been able to use one of the boxes since we had it installed. Also, there are constant breaks in the service. We're paying almost $300 a month for cable because we have all this crap with them. I'm not happy with any of it. We never had this issue ‘til we moved to this neighborhood. We had great service at our other neighborhood. I don't know if they've got too many people on one system here and they're not willing to do anything about it. Bottom line is, if I wasn't lazy, I would be done with the service. I just don't have the time or the energy to figure out how to not use MetroNet.

MetroNet’s speed is second to none and I haven't had an issue with the service. It’s been great dealing with the reps.

So I moved in February and it took them a month to get my address correct then I kept having problems so they kept resetting the boxes cause a not even 2year old tv's motherboard to fry.. we were even on the phone with technical support when it happened. They send people out to take pictures even the contract said it was Metronet's equipment. It took me a month and a half of calling and enquiring before they told me it was my problem that they created. I'm so dissatisfied with how they have become another corporate mongrel after our money and are not responsible for damages they created. Just another greedy corporate company not held liable.

The installer from MetroNet was awesome, thorough, intelligent, and the whole process was great. The quality of service is really good. I'm satisfied with the whole process, so it's a good decision for me.

Our neighbor had MetroNet, and when I got tired of Xfinity because it kept cutting off and freezing, we decided to go to MetroNet. They have all the same channels, but MetroNet has better service. I noticed that when I call for some issue, they usually can fix it over the phone. If not, the tech's right out fixing it within a day. It's not that long.

MetroNet's internet has been good so far.

The customer service is pretty well. It's better than Spectrum, so I'll give it a thumbs up for that. Also, the installer was professional. He worked fast.

I've had two MetroNet experiences. The old one, two years ago, and then recently, in the house we're moving into. Both were seamless, but the second one so far seems much better than the first. There were fewer issues. However, the cost has been unpredictable and variable, and I don't understand that. But MetroNet is more reliable. We don't have the storm eruptions and the snow on the disk problems that we had with our previous provider so we don't have the disruptions that we used to have.

MetroNet hardly goes down. When it does, it’s from a major catastrophe that caused the lines to cut. It has been great.

Everything was easy to learn. I was able to figure out the equipment. We had the TV service for the longest time. Then we dropped that trying to cut bills down. When I asked MetroNet online about cutting the cable and that kind of thing, they were really helpful. They even suggested different ways that I could go about doing that. I've been really pleased so far. There’s been fairly minimal interruptions. When there are problems, the people usually come out either the same day or next day. I usually don't have to wait around too long.

We had something come up on the screen saying, “You're no longer hooked up to the internet.” We couldn't figure out how to get rid of it. I called MetroNet and the guy said to do some things and that should take care of it, and it did. The only bad part was that they told me that I’d be paying about 190, and my bill was 230. But it dropped down from $230 to $209. I figured by six months, it’d been free. It keeps dropping every month.

MetroNet was a little bit cheaper. I'm hoping that sooner or later, they get a security setup ‘cause that’s what I really need. One person said that they actually link out through a security company.

We have television and internet with MetroNet and it's been really good.

I did everything online and MetroNet came and set it up the next day. It was a pretty good and easy experience.

I have the internet with MetroNet and I like the service itself. It has been great but the installation was a pain in the butt. The techs told us a time window and they came out late. Then, they broke the line and they had to come out on another day. So, I had to take off work multiple days just to get internet. Also, I just recently moved and I tried to cancel my service, and they still billed me for an entire month when I wasn't there. So, between those two experiences, it's kind of iffy if I would recommend.

I use MetroNet's Wi-Fi and cable service and it's been good.

I originally signed up for Lightspeed then MetroNet bought it. The people that called to sell it to me were very clear and explained it all. There was a promotion and then there was a little wrangling with figuring out whether I qualified for the promotion 'cause I literally called on the last day that you would be eligible. So, I had to call back and make sure they realize the timing 'cause when I first asked somebody, they said I was not. But I was told I was and because I made it on the last day, and they straightened that out. They said yes. After two payments, I got a Visa card for 250.

MetroNet is so much better and more reliable than the other provider I used. Signing-up was quick and simple. The guy was in and out and made sure everything was up and running before he left. They work on your systems mostly during the evening to get upgrades so it doesn't interfere with network usage. The equipment and the service are great. The customer service has been wonderful and I’ve been trying to recommend it to everybody that can.

I’ve been a MetroNet internet customer for a few months now since switching from Xfinity. Haven’t had any issues with service. I’ve been working from home and son doing online learning. I never really had a need to call customer service until yesterday. While I was working there were men laying lines and digging in my backyard when my internet stopped working. I noticed 4 MetroNet trucks in front of my house. So I tried resetting the router but nothing would work. So I called tech support. The man on the phone had me unplug everything for 30 seconds and plug it back in. I did. Still didn’t work. He stated he couldn’t see a connection on his end and would have to send out a tech. The next available time was 3 days from now. I said, "Well there are currently 4 MetroNet trucks in front of my house and 5 guys from MetroNet in my backyard laying a line and digging even though nobody had been out to mark anything. Could this be the reason?"

Everything was great with MetroNet’s team. Even over the pandemic, they increased my internet capacity, my speed and my upload and download speed, which was cool.

I have WiFi with MetroNet and I've only had it for a month. The installation was good because they put the box in at the back of the house. The guy couldn't find the line or something was going on but he got it figured out.

We have internet with MetroNet and the service has been good. We had to have them come out because the cable between the house and the box went bad. We didn't have internet for like three days while we waited for them to come out but it is working now.

We pay for a gigabyte and sometimes it's not as fast as we expect it to be. I'm operating our internet and sometimes, it's hard to load some of the TV stuff down on my computer. The techs have been out so many times. They put in an echo system and it seemed to help a little bit. But still, sometimes, when we're in the living room, it's slow to load on our TV. Overall, it's okay.

MetroNet is way better than our previous provider. We got faster internet and it's also cheaper.

We've had a lot of problems and I've had to call in a number of times. I've tried to be calm and patient and it was easy because the people that answered were very understanding, took the time, and did not want to let go until they made sure that everything had been corrected, and walked me through it. It's just that there are still some problems. It’s with the systems and it’s not quite in shape yet. There's a lot of glitches and one of the things that I need, and luckily, the last guy agreed, is to have somebody come back out and look at the way the guy installed it. There's too much stuff behind our television set on the floor and it's very hard to get to it because they’ll many times ask to unplug and plug back in again. They're talking to people that are up in the 80s and that's not as easy as it would be for a younger person. I'm hoping to get that worked out.

MetroNet had a map on their website and I would check their map once a month to see if they were in our area yet. They were offering 5G service and I was running about 30 or 40 with my AT&T service. I do IT, I do websites, so speed was important to me. Then I was sitting at my desk, and I saw a MetroNet truck go by. I called them right away and they started installing the service in my area. I was the first one connected.

I liked the speed and the bandwidth we were getting with MetroNet. Cory, the initial salesman was able to make some suggestions about what kind of TV options or what internet TV options actually helped us a lot. We had a few bumps in the road the first week or so but they got that straightened out and everything's been fine since. They were really good about getting someone out. They got there when they said they would and everything got fixed.

We first started with the internet and then we ended up getting the TV and phone. One time, we couldn't get one of the TVs to reconnect but it corrected itself. So far, it’s the best TV service we've had.

My speeds are better with MetroNet and my bill is cheaper. The only thing is that they didn't provide me with a port box because we didn't get the TV package. I had to hard line a couple of things and I had to buy an Ethernet box for them so I could hook up different devices. For just internet users, I would like to see them offer that as well, especially with people working from home nowadays. But the service has been very reliable. I've had one outage and it was late at night. Nobody knew it except for me. But it was only out for a few minutes. Overall, I'm very satisfied. It's one of the best internet companies I've ever had.

It took about three days to get the MetroNet installed instead of one. The installers didn't have the experience they needed to get it done right. The tech had a lot of young help he was trying to train at the same time. But that has improved some since. Usually, I can get ahold of somebody to straighten the problems out. It's just that I have equipment problems. TV service was pretty good, except when they had to replace modems and all this. I was without modem three times in the last year and a half. One time I was without service for a day and a half before they got somebody scheduled to come in to look at it. That's the other problem they’ve got, the help to keep up with all their problems. Most of the time, they're pretty cooperative. But they’re just smug like everybody else. Takes them all hell to get things figured out. Also, every two, three months, they jack their prices up, and then I don't get good service.

I've been really satisfied with MetroNet. I wanted to try something new and so far, it’s paid off. They have a higher quality of service and I don’t have any lag like I did with Spectrum or any freezing up on video calls. When we had to call and talk with their customer service, I’ve not had any problems. It's also a better value for the price.

MetroNet is the only fiber internet game in town. Their price point and speed options are a lot better as well. The additional speed really appealed to me. I haven't experienced any downtimes and I seem to be getting decent speed on most anything I'm doing.

MetroNet was a lot faster compared to what we had. However, we had issues and it went out almost twice. It would be better if they came out the same day I called, but I understood why. They were probably busy. Nonetheless, the customer service was good.

MetroNet is better than what I used to have for my internet before. It's been a pleasant experience. The technician who came to my apartment to do the install was really nice. If someone is considering MetroNet, I would definitely recommend it as long as he or she is okay with the price. The price is a little high for the monthly usage. Other than that, the service is perfect. MetroNet provides what they promise.

We decided to limit our service to internet service and MetroNet had a good reputation in our area. I didn't have any reason to contact customer service until recently. We've had a couple of times where the internet has gone down, and it was solved, but it took a while. Thankfully, it wasn't during a time that my son had to be online for his class.

I had my Metronet fiber installed on March 17, 2021. As of today May 13, 2021 my cable is still laying on the ground and NOT buried. I have called 9 times and the first line tech support is courteous but they cannot do anything to get my problem solved. I have asked to speak to a manager and no one is available. I am told that a manager was going to call me 4 times and yet I have not had the courtesy of a single call back. I live almost 2/10 mile off the road. Every time I need to cut the grass I have to move all this cable. The service works fine but the installation is very poor at best.

MetroNet gives me enough options. I'm in a weird situation because I live in two different houses at the same time. And the one is with MetroNet in Indiana, and I also live in Utah. And right now, I'm spending most of my time in Utah. One of the features that MetroNet allows me to have is to put things on vacation if I need to. And that's very nice because I'm not there sometimes. That's a good option.

The only problem I've had with MetroNet was they hooked it up their system in February and the line didn't get put into the ground until a couple of weeks ago. So, it got run over with the lawnmower twice. They said they were waiting for the ground to thaw out. It has been thawed out for quite a while. But, MetroNet said the line gets put into the ground by a third party and what they do is that they let customers stack up until they got enough people in an area and then they go out and do them. That's not the greatest bit. Other than that, MetroNet is pretty good. The speed of their service stands out. I'm getting 500 up and down. With Spectrum, I was paying 400 but the best I ever got was 150.

Before we got Wi-Fi through MetroNet, we used Spectrum for six years. We were paying more to Spectrum for less speed. With MetroNet, we have better quality Wi-Fi, better price. The service is reliable and I haven't had any outages with them.

The workmanship and professionalism of the installer was great. So far, internet service has been fine. However, I got a bill for $114 and I thought it was gonna be $60. It's twice as much as I had expected it to be.

We have internet, cable and home phone service with MetroNet. The service stays on a lot longer than with our previous provider. We don't get all the blackouts and the interference. It's easier just to reboot and start it over. Also, their team answers everything as soon as we call. I had three old cable boxes outside from all those other providers and they took them off. I would’ve paid them just to take those things off but they did it for me. It looks so nice.

MetroNet is a lot better than Spectrum. I can have every application open and TV's all running and I never have any lag. Plus, everybody I've dealt with has been great. Service has only gone out one time since I've been at my current location and it was when we had bad weather.

I'm working from home for a while and I have an issue with my internet just dropping. I haven't had an issue with calling customer service, though, and the reps are always courteous and professional. I'm satisfied with MetroNet.

We have internet with MetroNet and I like the service. The reps are very helpful and nice.

I had service interruption and I called them about seven times but I was not able to get ahold of a technician. The phones kept going dead. They didn't even put me on hold. They just kept cutting me off. It was frustrating. Then I went through online and within 10 minutes, they called me. I couldn't believe it. They immediately got ahold of technician. They were able to correct the problem. I almost had it right, by myself, but I did not know the correct sequence to get it started again. But with that call to the technician, it would have been understandable if they had put me on hold, even though if it was 15 to 20 minutes, rather than cutting me off. I would have grabbed a book and read for my 15 or 20 minutes until they came on the line. But overall, I'm pleased with the service. It's a good service.

We’ve had a good experience with MetroNet and they've always been good with us.

When I call MetroNet with a problem, I got help immediately. Also, they have all been very kind and they respect your property. We've been very pleased.

MetroNet was cheaper than most providers. Their service is pretty good. I would go with this no matter where I moved.

MetroNet is pretty fast. I have kids and I can get in there and I can pause their stuff. There was almost a week straight where MetroNet was having a problem with Microsoft. Our stuff would work and then it wouldn't work, and we didn't know until we called them. But their reps were always nice and dealt with our concerns fast.

We had cable, phone, and internet and MetroNet, in the beginning, was heads above the rest. The internet was better and customer service was outstanding. With our other provider, we were constantly having issues and customer service was terrible. So, MetroNet was a very nice breath of fresh air. This is the second time we've used MetroNet because, after their promotional rates, their stuff goes up. We ended up leaving but we came back to MetroNet because we weren't having the best internet experience.

Metronet's team was kind and courteous. They got the job done quickly. They have better internet speeds than Comcast. We haven't had any lagging with them.

The location I've moved into only accepts MetroNet. Service-wise, they are awesome. Customer service-wise is even better. Anytime I've tried calling MetroNet, I've been able to get right through pretty quickly. I would definitely recommend you guys to other locals here in town.

I've had good times and bad times with Metronet. I've had a lot of my TV freezing. Sometimes, some of MetroNet's people get on the line and help, but some of them couldn't do anything. They burned my line out here three times. I've been on the line for an hour with them. If you got internet and TV both, you need a modem that breaks them apart. If you lose one, you won't lose them both. Mine is set up now that I can lose my TV and my internet still works or vice versa.

MetroNet had the cheapest rate for students. Their customer service has been fine too. One time, I called them but they couldn't fix it over the phone. So they sent somebody out. But it took a long time for them to get somebody out to me. But I assumed it was because of COVID and they could only go to a certain amount of apartments a day. But when the tech came, it was a quick fix.

There are no big issues that MetroNet won't come out and fix. I was having difficulties every time services were being completed in the area. The next day, my TV and stuff wouldn't work but MetroNet was getting that fixed.

I've seen MetroNet in the area and a place I used to work at has been switched over to them. I have the highest internet that they provide for my area. But yesterday, I was watching YouTube and after every five minutes, it would lag a bit and would have to catch up. I figured it was the weather because the wind was blowing. I'm hoping that's what it was. Other than that, MetroNet is 100 times better than Spectrum. It doesn't crash 24/7 like Spectrum does.

I've had Comcast and AT&T U-verse, and the speed for the price with Metronet is unmatched compared to the other two providers. The service has been great. The speeds are what they promised. The biggest problem I had with Comcast and the reason why I got my mom off them was you pay a pretty penny for their internet. They promise 180 megabits down and there were times where I would go over there and do a speed test on it but she was only getting 70. With Metronet, their speed has always been right on and the cost for what you get is good. The only issue I had is while we were setting my mom up, I made sure to mention I'd get a referral credit for it but it got lost in the documentation. A couple months later, I had to call them and tell them I haven't seen a credit and they took care of it immediately. It showed up the next month.

I was looking to change because I was unhappy with Xfinity. I called Metronet and someone was at my door the next day to install the line so that when the installers came in a couple of days later, everything was ready. They were out here and did a fantastic job. They made sure not to mess up my floor when they were in here. What I did like was that they sent someone to take a look at the job that was done after it was installed to make sure that it was good. Metronet is a very customer-oriented company. They follow through with their promises. They are kind and courteous. Their internet service is reliable and fast. I love it. It's so much better than my previous provider. Anytime I had to download something, it took forever because I supposed to have had 200 megabytes download speed with Comcast but it didn't. It was in kilobytes when it was downloading. It was terrible.

Everybody's been polite and helpful. Metronet's internet service is a little faster than AT&T but it's not as fast as I thought it would be.

My sister had service with Metronet and she told me to go with them. They provide good service but there is a $9.95 fee every month on top of the bill that I did not know about until my second bill. I didn't know they had service charges.

The installer was in and out in less than an hour. He did an awesome job and told us how to set up the app. MetroNet's service is great compared to Spectrum which was the only choice we had. The upload and download rates are much faster and the connection doesn't get knocked out three times a day. Their customer service is so much better too.

I've had MetroNet for a couple of years now, when they first came to town. I left town for a while, and then when I came back, I got hooked up with them again. Once, a friend of mine worked for Sprint and did a lot of the groundbreaking as far as laying fiber lines, so I knew about it. I was aware of what it was and I knew that it did a better job too with the push-me-pull-you effect, that the input and output were almost the same. That's why I went with that.

Fiber optics was probably a better way to go and I also wanted to try something different, so I decided to go with MetroNet. I had the basics for a while and then I wanted to expand a little bit for news. I initially had some issues getting connected to some things. But other than that, it has been okay. The price is going up a little bit and I'm a little concerned about that. I may reduce that a little bit because I'm not watching much. Also, if they're not operational, they let us know if they have any downtime in the community. Other people have seen that I've joined MetroNet and I've created a network out here for them.

We use MetroNet and their customer service team has been really great.

The internet service from MetroNet, at this point, seems to be better than what I've had before. Dealing with their reps has been really positive and helpful.

The MetroNet technician was really good when he was installing the wires in the front yard and he did a good job of explaining the process and how it works. But I need them to bury the wires in my front yard. On paper, MetroNet is supposed to be better than my previous internet provider but in actuality, it has been hit or miss. The fiber part is supposed to be the faster upload, symmetrical uploads and downloads. But right now, we've had a lot of lags and delays.

I've had tech services from MetroNet come out to my front office in my house a few times because I'm not getting a great signal. There really shouldn't be an issue because it's not far away from my main modem and router, but for whatever reason, I see a lot of buffering on my TV and my Wi-Fi is not full strength. But for the most part, the strength is pretty good. Occasionally, there's a lag in the signal for maybe 30 to 60 seconds and stuff goes out, and then it comes back on. I've only had it for a short time. There are a few hiccups that I still need to get worked out. The whole home network might just not be quite ideal yet and they have to strengthen that somehow. But when it's working. I'm happy with it and so far, I'm really happy with the customer service and the responsiveness and the ease of getting somebody on the phone if I have an issue and scheduling somebody to come out.

MetroNet is the best internet service provider that I've had. Good, fast service, and good people. Everything was a very good experience.

They are awesome. When they came out and installed the internet, the guys were professional. Comcast constantly went down, but MetroNet, no problem. I had an issue a month ago where my modem acted up and it was a modem that I got through MetroNet. They came out and replaced it. I even got a better deal. I went from 500 meg to a gig, and paying almost the same price. And the guy was phenomenal. We had the streaming basic TV but it was so in and out, and I already had an antenna so I just thought, "I know it's 10 bucks, but I might as well just use the antenna and get the same thing."

I just got the internet right now from MetroNet. I like their business and how they go about doing stuff. I would like to have cable, but I couldn’t go to spend some more. So, I just watch Netflix and Roku.

MetroNet is easy to use. It's self-explanatory.