WOW! Internet Cable and Phone Reviews

Switched to Knology because Mediacom had raised their rates so much and Knology was offering a special for cable internet and phone. Told them we didn't need the phone. Went with the cable and internet but took the highest speed they had to offer instead of phone which turned out to be 10 dollars more a month and suppose to be 25 MPS download, left mediacom with 6 Mps download speed which was way faster than what I'm getting now. And ever since I swapped, I've had nothing but lag through Knology would not recommend for anyone to go with Knology. I'm paying for 25 Mps downloads and don't even get 6, going to drop them and go try someone else!

I am on a fixed income and I explain to the representative that I only get my Social Security check on the third of the month and could she please let my cable stay on until the third of February but they gave me some kind of hog wash about that would be too long and plus when I sign up for Knology, they told me my bill would only be 108.00 a month but my bill runs me 147.00 a month. I don't need a home phone. All I need is cable and internet. The rep that came by my home in August lied about how much my bill would be a month. I guess if I had not fed him, he would have been more, I am 62 years old and I don't have that kind of money every month and they won't even give you an extension.

I was having hard times, and they turned my internet, cable, and phone service. I had Knology for over a year and a half. I was never late on payments. I even overpaid and had credit on my account. Then for a month, I didn’t have the money to pay the bill. They billed me an outrageous amount of money, then cut it off and refused to give me an extension. They had someone come to my house to pick up all the cable boxes and the internet box. About 2 months later, I received a letter from them saying they were going to send me to the collections office for $975.00 because their boxes were not returned. What am I going to do with boxes that don’t work and just take up space?

We have been with Knology for 18 years plus and have been trying to get phone installed for the past six (6) weeks. Knology blames AT&T. AT&T blames Knology and we still do not have a Phone through Knology. The install has been changed four times and as of today, the 9th of Dec. It again has been moved to the 14th. My next conversation will be in Westpoint, GA.

The internet is not reliable. I work at home and rely on their services. Internet will disconnect and never know when it will come up. Services are slow and very unreliable. Representatives working are rude and unprofessional. One lady said that it was my modem problem and said, "it's called technology and technology wears out and need to be replaced." Another time I was very upset and worked up and representative hung up on me, after I waited for over 20 minutes on my cell wasting my minutes. I would not recommend Knology to anyone.

Their high speed internet service is not dependable. And lately, it has been around less than .7 Mbps. That is far below the advertised speed (6 Mbps). This is unacceptable. I will likely switch to Comcast.

I had cable service for a short period in June 2010. I was promised free installation, but they charged me $29.99 installation fee and refuses to refund in spite of my several request to customer service including the supervisor. I am requesting refund of the installation fee.

I got my bill for the month. Several years ago, we set up auto pay so my bill would go onto a credit card and I wouldn't have to worry about my bill with all the travel and odd shifts we work. Evidently, they say that my credit card expired in October but I did not receive any notices at all. Knology has this email address and contacts me for all kinds of Knology promotion. However, they never did contact me and I just received a bill for two months worth, complete with excess late charges and demand to pay immediately including the bill due on November 30 before the customer service lady would even talk to me. She refused to take off the charges and refused to acknowledge that the company made a big mistake.

We have had Knology now for three days. I have noticed that every day there are slow downs in internet. I used websites to test speed for example, speedtest.net. The highest speed I ever noticed was around 6 MB/sec. and the lowest I saw was around .68 MB/sec. and it was not even 1 MB/sec.

This is the worst internet company I can ever imagine. They charge very high, about $70 per month. And the internet they provide is highly unstable. For one week I was totally unable to have any access to internet in my apartment yet in return they only agree to refund me $3 for that. Their technician knows nothing about internet because they cannot even tell what is a router and what is a modem. I and my roommate spent one afternoon to help them set up the network. Actually they did nothing except making a phone call to their company to activate our modem. It was us setting up all the correct cable and network connections.

I had their service for 3+ years. I paid for high speed (7-10 megs guaranteed) bandwidth speed. I rarely received this level of service and have documented levels down to 600 (should be in 7000 - 10,000 range). This caused drop-out problems and slow internet connections. I had many service calls and extended periods with no internet for my business. While on-site techs admitted there was a problem, management (Chris **) claimed everything worked fine or "that's just the way it is."

I disconnected 5 days into the month of November, and I only received a refund of $38.13. This is wrong. I mailed a request (Return Receipt Requested) with all pertinent documentation enclosed asking for a correct refund. I received a check in the amount of $38.13. The monthly charge is $90.50. $90.50 divided into 30 days equals $3.02 times the 25 days left remaining that I did not 'use' comes to $75.42. When I connected with Knology, I paid one month in advance so each month paid is always one month ahead of time. I paid the monthly amount ($90.50) in September and paid $186 on October 27th. I disconnected on November 5th. I am being ignored and denied all the funds due to me. In this economy, I cannot afford nor am I willing to accept this type of ill-treatment.

Cable installer were sub-contracted and not bonded. $5000 in jewelry was taken from our home. Insurance only paid $1000 on the theft! I have not paid a $79.00 balance because of the incident, and they have destroyed our credit rating!

The best way to describe this is to cc you what I sent to the BBB.