WOW! Internet Cable and Phone Reviews

When I signed up with Wow! for Internet service a year ago I was happy with the promotional offer. Two years for $25.00 a month. Now that I am in one year they suddenly decided to go back on what they offered and increased my bill by $10.00. I planned my strict budget around the rate quoted a year ago. When are companies going to honor what they promise? I can understand a rate increase a year from now, but not now only a year into the 24 months promotion I was offered at sign up. How can you trust a company that does that? Problem customer service at Comcast (Infinity) isn't any better in this area.

A long time satisfied WOW customer, other than their practice of increasing the month cable bill. But over the past few weeks, I have had intermittent cable TV service. The cable TV would go out for a few hours, then come back on. A nightmare of sorts when the WOW technician comes to fix the problem, and finds your service is fine. Just called again today, after a 2 week period of off and on TV... Luckily the On Demand feature still works, and I can catch up on recent missed programs. I have another tech, or should I say Supervisor Tech (whoopee) coming out on Friday. Anyway, it is looking like I maybe be able to solve my problem with a simple switching to another cable company like Xfinity or AT&T. But I see they also have a one star rating like WOW... Can we consumers ever win with these overpriced and under served companies?

We had WOW installed at our new house well over a month ago. I STILL don't have my old phone number yet. I was told originally it'd take about a week to transfer over. You've sent four different technicians out and I've spent countless hours on the phone, as well as a face to face trip to the local WOW office, all attempting to get my old phone number transferred over. Additionally, I have gotten an intermittently fragmented/frozen screen on my TV. Called in once to have it fixed remotely, and then again and service guys were out yesterday. Seemed to work okay until last night's baseball game. Still fragments/freezes up momentarily. I am completely NOT wowed by WOW. I'm ready to go to Bright House, as the reason I came to WOW was because of the bad service at Frontier. This is your last chance. What is WOW going to do for me today?

I've been with WOW for 3 years, many, many issues with the service. Customer service sends out a tech to resolve this, charges the customer $50, then when the issue is not fixed, sends another tech for $50... etc. When you plead with them for a credit, they say the techs must be paid. How is it the customer's problem if the wiring they put in was done incorrectly, or their product breaks? Let me take out my ladder and fix the problem myself? How is it in a customer's control to know if their wiring is done right? They claim it is your home, wires belong to me, even when I did not install them on the outside of my home? Numerous times I've caught errors on my bill and had to get a credit. Well that must be my problem too, that is my bill going to my home? The company is not honorable and the BBB needs to investigate. Too much grief on the customer to deal with this shady corporation.

I moved to AL to be with my fiancee within the past year and a half. Since I have been here I have noticed multiple occasions where the internet's download speed would suffer after a rainstorm. We usually end up having to pester someone to come out. They will troubleshoot stuff inside the house, but when we suggest that it is something outdoors they seem to try to not have to do any actual physical work. The issue eventually resolves itself, but this happens quite frequently and we wind up without internet for a few days at a time.

The whole experience changing cable companies has been both draining and has made my Mother and myself very upset with the way WOW Cable has treated us as a whole. My sister moved out. She had paid the cable bill. We had decided to change cable companies. Either way, her cable equipment had to be removed. We chose U-Verse as a replacement.

I'm going to make this short. I planned on keeping Wow for a long time and within 2 months, I had to switch back. They have a 60 day money back guarantee and there are 10 stipulations that they do not even inform you about before you can get that money-back guarantee and you'll be lucky to even get it. (I didn't.) Also, their service is terrible and I had to have someone come out within the first month, which is why I cancelled in the first place. I am looking to start a class action lawsuit against Wow. If anyone else who has been wronged financially by Wow would like to join, please contact me at **.

Nothing is easy with this company and their cable service is the worst ever! Unfortunately, they are the only provider in my area. I discontinued their cable service a year ago & just kept their internet service so I can stream TV on Sling/Hulu. Their cable quality is horrible and way overpriced. PLUS whenever I try to pay my bill online it never works so I have to call their sorry excuse for a phone payment system which sounds like static. You have to listen to long messages that don't even apply to you after each prompt before you can even select your option. If I had another provider option, I would drop them completely!

I have had WOW cable for 2 years due to an exclusive contract my apartment community has with them. Since the beginning, I've had nothing but problems, i.e. poor channel quality, poor internet quality, etc. Their technology is also sub-par, i.e. old DVRs and Phone Service. I hated their DVR and On Demand services so much I bought a TiVo. I have to call frequently due to individual channels disappearing from my line up, and cable/internet outages. I've had to have a technician come out several times, and usually they tinker around and say something about signal strength or it was something temporary.

I’ve had service with WOW for years and I’ve always stuck with them because I never had an issue with their service and customer service was always friendly and helpful. But at some point during the last few years, that completely changed. Their service started becoming unreliable and their customer service reps were rude, would constantly interrupt you when trying to explain the situation and then act like you’re the one being rude. I won’t go into my exact situation as it’s a year’s worth of issues working with the customer service reps and would be way too long to explain. I have a tech coming to my home tomorrow, so we’ll see what happens then. But my advice, and I hate to say this, is to stay away from WOW. I know that no cable company is perfect but knowing that WOW used to be good and have now gone downhill so much, I just can’t recommend them anymore. I will most likely be switching providers myself.

The purpose of this review is to recognize Customer Service Representative Michael **. I switched to WOW in May for one day and cancelled the service due to lack of availability of specific programs in my area. On the day of installation, I paid one month in advance. I continually called and spoke to several WOW representatives who stated there was no record of my calls and then promised the check was in the mail. I did not receive my refund (a portion was deducted for some odd reason) until the month of September. This was due to the professional, courteous, and 100% customer service oriented by the name of Michael **. He delivered what he promised. I can't thank Michael, **, enough because I never thought I would get my money. Thank you Michael! You are an asset to WOW!

I've been read all the reviews for Broadstripe and I am sure I have everyone beat!! We went with WOW service as a bundle which included cable, Internet and phone service. We ended up cancelling our cable and went with DIRECTV as we had nothing but issues with our boxes. Cable services were terrible!!! We complained and complained and customer service was rude and did nothing to help, except they would throw a credit our way occasionally. So we cancelled the cable, sent the boxes back and received a credit. Months later Broadstripe was sold to WOW. Apparently when the info was transferred over, they transferred our service over as a bundle, phone, Internet and yes... cable!! Because we pay online my husband just paid the bills.

I had services installed on 9/2/16. When I called to inquire about the services I was told I would have all my channels from TWC and more. I specifically asked about the kids' channels and was told I would receive them. I purchased the medium bundle. The day of installation they were supposed to be at my house between 1-3. I had to call them. They apologized and said they would have someone at my house within the hour. Nobody showed up. I had to call again. Of course they apologized again and said they would get someone to my house. At 5:23 they showed up, and left at about 7. I had plans and had to cancel them. I noticed that I did not have the kids channels I was promised.

If you need help with this company's products beware. You will speak to someone in south America or India who knows nothing and will be told to have a tech person come by. This will cost you $50 each time even if it's the company's fault. Because there are often problems this becomes quite expensive!

Cable companies can make you crazy! I had Knology for more than 10 years and then WOW bought them, so my cable experience has gone down the toilet! And I get to pay them more money to make me unhappy!!! It took a tech some 20 minutes to return my TV's to cable stations. I hate WOW!

The On Demand section of this Cable service Sucks!!! No new movies ever, the shows I do want to watch are never updated! I need a new cable provider. This ** is garbage! Funny thing is all this garbage that is on there no one watches but Heaven forbid I work late and have to miss a show cause if that happens I will never see it, it somehow becomes lost in tv and never to be seen again! Not to mention the slow internet, terrible customer service, screw these guys! You would think that with all the competition out there they would take pride in their service and well that is just not the case! As soon as I have time I will be getting another cable provider! Sincerely Very Disappointed Consumer!!!

If WOW arrives in your area, run in the opposite direction! A few months ago, after talking with friends and comparing bills, I discovered that I was paying far more than they were for less service. I visited our local office, showed the rep copies of the other bills and asked what we could do about the charges. He reviewed the bills, flipped through some pages in a notebook and said the best he could do was give me all three services (phone, internet, cable) for $100 per month plus misc charges, taxes and fees that would bring my monthly total to around $135 which was down from over $200. Mind you, this was the lowest level of services offered and no HD. It was still more than what my friends were paying, but I agreed to it anyway.

So WOW keeps increasing our bill. Two months ago, they increased it 25.00 for no reason and said to save money I should discontinue our land line. So I did. This month's bill went up another 25.00! The representative on the phone tried to say there was no error and basically 125.00 minus landline equals 150.00!! She was very patient and tried hard to find the problem. In the end, the rep said, "When you make a change on your account such as dropping landline service, your account goes back to default settings."

We have had WOW for 2 years in which the bill has went from $65 to $130. Our service and internet is always out. If you call that's $50 for service. I am looking for new service at this time. I also seen a commercial that you treat your customers and employees with great service - WRONG! There have been so many bad reviews I know now why people go to Bright House. I will not recommend you to anyone.

My service was turned off for nonpayment for almost a month. I had just moved here and was unable to find a job. So yes, I understand that part is my responsibility. However, they still billed me for the time I didn't have service. $140.44. Billed me just like I had service. I called and it was supposed to be resolved and that amount deducted from my bill. I played to have it turned back on and everything was fine. Then, I get the next bill and it shows a past due amount for $140.44.

Recently I had no internet service for hours at a time then it would come back on for a short while only to go off at various times. I called customer service only to be put on hold for longer than 20 minutes then told the soonest they could come out would be in 5 days. When I told them I worked from home and that this would not work for me they told me a service tech would call me before the end of the day. They said that twice on 2 separate days and both days came and went with no call back. Finally when they did call me it was Saturday night and close to 9pm. I told each person I talked to what horrible customer service they had and I would recommend them to NO ONE. I asked for a credit and the best they could do was $5 off my monthly bill. Lately I've found that I can't connect on a wireless mode so that will be the next call to them. Their service may be cheaper but in this case, you get what you pay for.

WORST CUSTOMER SERVICE EXPERIENCE EVER!!! I have both internet and cable TV with this company and have had TERRIBLE service with BOTH services. INTERNET: Called for service and was told a tech would be out that afternoon. Got a call from the tech saying he had "already left the area" and would come tomorrow. Upon explaining that I would be at work he said he would "make a special trip back" to see what he could do (this was at 3:30pm). He ran in for a few minutes and said he needed parts and would be back the next day at 3:30. I said fine, and left work early to be home to let him in... NEVER SHOWED, NEVER CALLED. Went back and forth with customer service getting nowhere. Finally asked to speak to a "supervisor" who did get someone back... 2 DAYS LATER... To fix the issue!!

Their sales tactics can only be described as 'bait and switch'. If you are looking for a 'deal' you definitely won't find one here!! Whatever price you're quoted, you can expect to be billed approximately double.

First of all, I do not ever review companies or products online, but my family was really scammed out of a lot of money by this company, and I think others should know what they are signing up for. My experience with Wow started out very positive. We originally chose Wow because they offered T.V. and internet for only $50 a month, but the internet service has had constant problems since almost the beginning of the service. We have had many service calls out to the house for it. Finally they figured out the problem and it has been working well enough for the last couple of months.

Thank you WOW. Thank you for the long waits on the phone for service. Thank you for the chronic low speeds and outages. Thank you for today's internet disconnects that prompted me to call your "Award Winning Customer Service" in the first place. Thank you to the associate from the internet department who advised me that the previous customer's password was still on my WOW provided modem. (Is that what will happen to my password?) Thank you to that same associate for rendering my modem inoperable during the course of trying to diagnose the problem--and for the disconnected phone call about the same time. Thank you WOW for a customer service phone system that required me to call back, remain on hold again, and try to explain what happened every step of the way--thru the snarky guy in customer service and finally back to the internet department to a new guy who had no idea of what had transpired, or how to help me.

When my bill reached $160.00 a month, I got rid of all services except for internet. The first month was $25.00. The second month was $65.00 because they had "upgraded" my internet. What a load of crap.

In April 2015 I agreed to have WOW! provide my cable TV and Internet services. The representative in my home said the monthly charge would be $90. When I got the first bill it was $100. There was no contract involved and the representative said he could not provide me with a receipt at the time he was in my home. That was lie No. 1. The same representative also told me my rate would not be increased more than $5 a month for each of the first five years. I was receptive to that. But after one year I suddenly got a bill raising my rate to $135.00 a month.

I have been a customer of WOW for 5 years. The cable and internet worked fine, but the customer service is awful. When asking for payment arrangement they would not work with me until after my service would be shut off, therefore accruing a late fee and a reconnect fee and this would only keep service on for 5 days (I couldn't make a payment for 7 days)... Therefore on that 5th day, they disconnect again, add another late fee and reconnection fee, which would total $84 just in fees before I could make that payment. I understand that I would be late on the payment, but they would NOT help without interrupting my service 2 times in 7 days... Again, I have been a customer for over 5 years.

I called to have my internet and cable connected through WOW! despite the bad reviews. AND I MADE A BAD CHOICE. Not only did the first technician show up FOUR hours late, he left my house without my cable connected, trash in my yard, and left OPEN wires. I have a child and three dogs at home. This is UNACCEPTABLE. When the technician came out to fix the repairs the last technician left behind (after I called three days in a row), he hit my trashcan with his truck and spewed my trash all over my driveway. I have pictures of all these incidents from this UNPROFESSIONAL company. Not only did it take almost 5 days to get a supervisor to even respond to me, but then to have him hit my trashcan and leave my trash everywhere is just a disgrace to the company as a whole. I will NEVER recommend this company, and will defer anyone inquiring about their services.

I used WOW (formerly Knology) from February 2010 through September 2015 and never once missed a payment. I canceled my service and moved in September, paid my account in full and returned their equipment (cable modem), which I got a receipt for. My account was always set up for auto-pay, so they had my bank info and my contact info and I set up mail forwarding after I moved. I received no bill from them, no communications whatsoever. Four months later I run a credit report and they have turned my account over to a collections agency over a bogus $92 mystery charge.

I used Knology WOW internet service from Aug. 2014 - July 2015. The internet service was sufficient during my use of WOW. For its monthly price is worked extremely well, however the fees can really be a problem. Therefore be sure you do everything that could possibly require a fee. For me these were: I struggle financially for a period, and didn't pay my bill for two months. After this period, my internet was disconnected, so I gathered the money and paid the bill. What I wasn't informed of was that there was a $44 reconnect fee, which is baffling considering they didn't send a technician out to reconnect. It appears this fee is simply to gain more money for me already struggling.

Cable went out during heavy rain. Reported outage and can't get an "appointment" for 5 days! This is not the first time cable was interrupted during rain.

Remote doesn't work with my TV and the installer told me it didn't, but led me to believe it would after a time. Phillips TV shuts off when attempting to do anything with it. My neighbor AND myself both had payments get rejected after 2 weeks. Unknown reasons. They said we both entered incorrect information - both of us on the same day - not likely. Neighbor saw hers didn't work and corrected it, thinking she was the one made the error. However, I didn't know - I got shut off two weeks later and they said I disputed the payment. (I did not).

Oh where do I start with just how down right awful this experience has been for me... We moved into our apartment complex in September 2014, and they pay for extended basic cable (channels 1-73). We signed up for the 25 meg internet service which we were told would be $30 a month. It is now the middle of July, and our bill has been correct MAYBE twice since we got the service. The $30 service has turned into a $60 service (they say we were told incorrectly, that the basic 3 meg service is $30, and since we wanted to get 25 meg service, we are charged a $30 "upgrade" fee every month.

DO NOT GET WOW INTERNET!! Every single month I have to call them and waste my phone minutes because every single month there is a mistake on my bill and they say that I owe them 3X the amount that I am suppose to! But YOU WILL NOT BELIEVE WHAT IS HAPPENING THIS MONTH! As usual my bill ends up being much higher than usual so I end up calling them and this time they admit right off the bat that the screw up is on their part instead of me milking them like usual. They tell me that it was their mess up and I got charged for basically 2 months. So to re-assure me they say "We'll pay the balance in full and we will just add the extra charges to the next month so your next month's bill would only be few dollars... :) BUT IF YOU DON'T PAY IT IN FULL you will get charged late fees." So I am furious because I refuse to pay extra money for their screw up.

My internet goes out everyday. Sometimes it's a few minutes, sometimes it's hours. When I call, they are rude and unhelpful. They keep telling me that it's my wireless router. They tell me this because I have my own router, and they want me to rent theirs. Nothing is wrong with my router. It worked perfectly with my other internet provider. But where I live now, they have a contract with Knology or Wow... changing their name doesn't make them better! But because they have a contract, I'm stuck with them. And I know it's not my router, but they told me if they send someone out, it's going to cost me 50.00. I can't get them to fix it, I don't trust them, and every time I call, they're rude. My problem still isn't resolved, I'm still paying for service when it's out more often than it's on. It's so frustrating, and I have no hope of fixing this because they won't help me until I rent their wireless router. And I have a good router. They're just thieves without the mask and gun.

Dear Consumers, RUN! 1998 is the year I chose knology, the Internet connection was always screwing up. The last 2 years of my 13 loyal yrs. We're unsatisfactory from cable to Internet. I had to call them again and again about my internet and cable not working, never to correct the problem at hand. They are inconsistent and unorganized. What they were offering couldn't compare to their competitors, Time Warner, Comcast, etc. At the time knology had a cheesy channel line up and NO FREE on demand and the cost of their bundles and service charges are outrageous! I finally got sick of their poor customer service performance. I switched to another cable provider in 2011 and was shocked. How much more the other provider offers in the channel line up easy navigation and FREE on demand, I would not recommend this company RUN!

After I referred my in laws to wow we were both promised $50 referral credits. Months go by and still no credit for either of us. Every time I call them they have no idea what I'm talking about, finally I talked to a lady who understood what I was going through and told me my $25 internet bill will be covered the next two months for my $50 credit and it never happened so I was late by 5 days. When I call and ask about it they tell me due to my late payment neither my credit nor my in-laws credit could be applied anymore. That month I had to pay my bills 3 times in 1 week before it went through their system. Every time I talk to them it is a different story, it is very frustrating. Their customer service went from pretty good to horrendous like a flip of a switch. I cannot drop these losers fast enough.

I can understand keeping up with inflation, but 3x is insane. They even tried to smooth it over in the previous month's bill with a cryptic insert that attempted to piece meal the increase into tidy little bits. $2 here, $2.50 there and $10 for nothing! Not real happy with WOW right now.

My son added me to his cell phone plan so I canceled my home phone. I was paying $178.82 for phone, extended basic and Internet. I wanted to have just basic cable, not extended basic. They quoted me a price of $102.00 for basic extended and Internet and $106.00 for just basic cable and Internet. That made no sense. A friend of mine called and said she would be moving to my apartment complex and wanted to get some price quotes for Internet and cable. They quoted a price of $60.00. She asked whether that was just for new customers and was told NO, that price was for everyone. We were on speaker phone...I heard it myself. I called again with that info and was told no way could they give that price!

If you depend on the Internet for work, or school, do NOT use Knology. It goes out once a week, and it stays out all day, or all night depending on what time it goes out. They turned off my service completely, saying I hadn't paid my bill. I had paid it, and I even had proof. They argued with me, and said I'd have to pay a reconnect fee, along with my bill. My bill had been paid! I had to speak to someone above that person, and finally after hours of dealing with the most ignorant people on the planet, they realized their mistake, and reconnected my service. Their attitude seemed to be that they were doing me a favor.

I've read everyone else's complaints and have to say mine are the same, plus I now have to have three cable boxes for the digital which is total crap. The programs drop and show a text that says the connection has been lost sort of implying it's your fault somehow. Support doesn't know dip when you get them on the phone and when my remote went out after three days on a brand new cable box that I did not want but am forced to have, they gave me a repair appointment for 12 days later and weren't concerned at all that that television couldn't be used at all in that time, so no credit for the crappy remote.

I had an unauthorized charge of $600 placed on my account. It was sheer luck that I caught the charge before my next billing cycle. Seems the not-too-bright technician accidentally entered a "1" into his coding, which authorized MY purchase of $600 worth of HDMI cable!! I would also like to warn others to NEVER use auto-pay!!! Imagine had I used auto-pay and had not found out about the $600 charge before they hit my bank account(s)??? All hell would have broken loose!

This WOW cable company is rip off and poor customer service. I have 3 year contract for phone, internet and cable back in 2012 .The sale representative name David ** promised channel 2-99 will included in the package. After two year service, WOW cut off my cable and want me to pay additional $87.50 per month if I want channel 2-99 turn on. I filed complaints and like to cancel my contract due to the company dishonor their contract. I received email from Amy ** who is case manager and she want me to pay $1,200 for termination fee if I cancel my contract.

WOW (Formerly known as Knology) has been garbage for years now. The customer service is some of the worst I've ever endured, to the point of depression. My internet connection is totally unreliable. I've been attempting to convince my father to switch over to Charter, and he's decided to go through with it. Hopefully they'll be better than this mess of an ISP. In short, Knology's biggest problems are:

We have had Knology Internet for years because there were no others where I'm located. We finally got Charter out here, and happy to say we're switching services this week. Knology (wow) are constant disconnects, every day, all day with this company. When the techs come out, the first thing they want to do is blame it on the router, if it doesn't disconnect while they are here which is about twenty minutes. We bought a top of the line router, and it definitely wasn't the router. So now they are stumped trying to figure out why it keeps dropping. I would never recommend this company to anyone. If you have to go with them… MOVE!

I have previously complained to the Better Business Bureau regarding this business (January 11, 2013) and have complained directly to the company numerous times that same month as well as in February and March. The complaints were always for the same reason - very poor, unreliable service. Service constantly goes out and it is supposed to be "high-speed" internet with constant connection. Each time I have called, I have spoken to an inept help-desk person who knows less than I do about modems and routers. In the end, I demanded refunds for that day's service because I didn't feel I should pay for something I didn't receive. I received only partial credits, if any.

This company is a rip off. I recently had charges on my phone for $27 in 411 calls. I call Knology to let them know something must be wrong with a line because I do not use 411 for anything. Leslie, the operator, was rude and told me, "Those calls came from your house"! I told her, "Why would I dial 411 for anything? I have an iPhone, iPad, MacBook, etc. in my house and had no reason to call 411 for information and that maybe it was a mess up with the line." Repeatedly, she told me that I will pay this because it had to come from my house. This is so wrong. I am well off enough to pay my bill but I know one is going to take money from me and I would not be calling in for a $27 charge if I had used that service. This makes me sick and upset because one of the calls was on the day my daughter gave birth and I know. No one was in my house at that time! Has anyone else had this issue?

We had constant problems with the internet service. It was up and down, sometimes several times a day. The cable on-demand could not be accessed at various times. On the up side, the techs that frequently came out to work on the equipment were friendly, efficient and professional. The woman behind the desk in the Spearfish office is very impatient and very rude.

Knology sends a different amount in their bill every time and gives different reasons for that. Sometimes they put a return check penalty to you, which is $30.00 and tell that your debit card is not working. I do all other payments from the same debit card and never had any problem. To sort out your problem, customer care tells you to go to a local office; and the local office people say to get it resolved with customer care. They just take advantage of their monopoly that in some communities, you cannot get other service from Knology. Trust me they are worst, and they take advantage.

It is most definitely unfair for Knology or any of the other cable companies to increase rates to its customers as a result of including sports channels, after all many of us, myself included, have absolutely no interest in the channels they choose for us. Listening to NPR was simply nauseating, wherein it was reported that eventually the monies from the increase trickles down to the teams and its players. Talk about the rich getting richer off the backs of the peasants. Stop wondering why folk go off the deep end these days. Trying to keep one's head above water in this upside-down world is incredibly challenging thanks to the greedy amongst us.

Knology used to carry GMC, which had very uplifting Christian music and a TV series out of Canada called Heartland. They discontinued having it in their lineup and Heartland is not available anywhere else in the US. Being from Canada, we can't get it. They have hundreds of TV channels that are garbage with nothing to watch, yet they take off a great station. Just very disappointed in them.

I signed up for cable, internet, and phone. I was quoted a price. Each month my bill was at least $100 more than the quote. After disconnecting the cable and phone, I was told the internet would cost $30 per month. When I disconnected the cable and phone, they stopped billing me. Then I called and the bill due was again $100 more than the quote. After talking with a supervisor, I was told the bill would be reduced to the quote. Then I was told I would be charged late fees and my bill would be raised to $65 per month and it was my fault I was not billed. I will be canceling my account with Knology. Everyone I spoke with has done nothing but tell me bold face lies as to the charges. They advertise they are for customer services. Don't buy it. I have been lied to and blindsided at every turn concerning the cost of their services. They seem to be very eager to run their customers away.

A couple of days ago I paid $127.00 for bundle. The installer couldn't get my computer to work even though it worked the day before. I called Knology to ask them about the price on just cable since I am having to use Internet on my smart phone. They said it would be $90.00 for cable only. I told them I would like to cancel and get payment back and she said it would take 90 days. I am very upset.

We had them install on the 28th of Oct. 2012. I was sold a $69.95 package, total $100.05 with equipment plus tax. Rate was guaranteed not to change. They charged $27 for 4 days of service and said after install and in bill that the four days are at non-discounted rate of $119.95 applies. They never disclosed this when selling service and now demand payment of inflated package price. Don't do business with this company. They are liars and cheats! They admitted as much when I called and questioned them. They said it should have been disclosed but did not adjust the bill! Corporate America at its worst! They say anything to sell you and then make up their own phoney fraudulent bill. It's a very sad way to start off a customer relation!

Knology will not refund my overpayment. I have had a credit on my account since July. I canceled service and there is a credit that was refunded for partial month of service. I have called nearly weekly since August to get the measly $4.00 credit refunded. They have had the credit since July. Each time, the rep creates a new research # and forwards my request to some unknown place. Each time, they review the previous calls and tell me it needs to be researched. Each time, the rep confirms my address for delivery of the credit. My records keep saying the check has been sent but to date, I have not received anything but a runaround. When I ask for a manager, she does not provide any additional service and will not provide a contact or phone number higher for advisement. I am very upset. It has become a principle more than anything. I am a customer service manager and the treatment I have received is far from what we train our employees to respond with. The company plays automated messaging while you are waiting to be connected. Regardless of their claims, you are not important to them.

I was satisfied with Knology, I got what I paid for and had no service issues; what I needed was always there. I decided to switch to DirecTV and so I called their office to disconnect. They informed me that if I disconnect over the phone, it takes 7 days to be effective and so I will be billed until then. Ridiculous! I do have the option of taking it to a local office and they can disconnect it immediately. Of course, the office closes when my work closes, there's not an chance I will make it until the weekend. What type of company operates that way? When I was with Bright House, we didn't have a single issue when we left. I called and they disconnected and even made an appointment to come pick up the equipment from my house.

I have been with Knology for about 18 months and the high-speed internet service is so mediocre it is disgraceful. No paying customer should have to endure such because "that's just the way it is." I will most definitely cancel my account and take my business elsewhere. The extreme slowness and hang-ups are nerve-wracking and just plain pathetic. Knology should close its doors if this is the best that can be offered.

Okay, well I've been using Knology and it works fine. I can download at 600kbs, so it's great. But when I play games like League of Legends, it will disconnect me randomly. When I am video chatting and playing, it will disconnect me from the game but I am still on chat, so nothing happens to it. It might be my game or the internet, but it also does it with APB Reloaded. Does anyone know what's wrong or know how to fix it?

I have been using this internet service for a few months now and noticed that the internet bars sometimes go from 5 to 3 at random times. It makes competitive gaming impossible. In fact, I had three disconnects while trying to load this review page and once while writing this review. It just drops connections independent if it's 7 am or 2 am. Internet just dies completely for a few minutes. After using AT&T U-verse for $25 a month (just internet) to $52 (internet + phone), I feel totally ripped off. I will need to try Comcast next to know if it's any better.

Knology high-speed Internet service is unacceptably bad. The signal drops off constantly and after several technicians' failed attempts to fix my connection, problem service continues to be intermittent. Just this afternoon, I had to call for technical support once again and Knology scheduled a technician to troubleshoot my connection next Tuesday, May 22, 2012.

Multifaceted service problems that ranged from poor or no internet reception to ridiculous service repair technician: Called 850-215-1000 and talked with a very friendly and cooperative customer service individual who scheduled a maintenance technician to come to my home and correct the internet connection problem. Upon initial assessment of the problem by the Knology Maintenance Repair Technician, he proceeded to tell me what he was not going to do. Let me say that again, proceeded to tell me what he was not going to do and that I shouldn't expect a much better connection.

Normally, I am a pretty laid back person, but I am finally complaining about how miserably awful the so-called high speed internet is. This is the worst internet connection I have ever had. If you have two computers, then good luck trying to connect to the internet. I have to reset the router constantly and even got a new one. I learned, however, that that wasn't the problem. The problem is the worst piece of crap company monopolizing this area. I can't get a different company and I pay for high speed but it might as well be nothing. Screw Knology and everything about it. Thanks for raising prices for nothing too, go ** yourselves.

This address has done business with Knology for the last 6 or 7 years. Last June 2011, I had the service changed from my son's name to mine in June of 2011, as I am the owner of this residence. I got a promo rate for phone internet and HD cable for $109 a month. We had more service calls for this service than I can remember - dropped internet, fuzzy cable service. This went on for about four months. then I added a second internet service which raised my bill to $140 a month. So in May of this year, I contacted Knology for a new rate, because of the bad service I had last year.

On April 04, 2001, **, a Bundled Communications consultant, whose office is located at 3714 Wheeler Road, Augusta, Georgia 30909 came to my home and signed me up with Knology for a basic cable package (71 channels) at a rate of $8.78 per month. The contract that I signed was not for any type of special rate. In April 2006, my basic rate had increased to $15.86 per month for the same basic cable package. I contacted the Knology office in Augusta, Georgia and asked why and how my monthly bill had increased over 100% in five years. The party line I was provided at that time was "all of your rate increases was due to nation rate hikes".

I have been a Knology customer for about 8 years. Over the last year, the reliability of service has steadily gone downhill. My internet connection drops off to less than 1 Mbps constantly and I have to reset my network card to restore it. Last week, I lost TV, phone and internet service completely. When I called in, they said someone would get back to me within 24-48 hrs. I am still waiting. Luckily, service came back on its own. When I complained about the length of time, customer service basically told me to go to another provider if I wasn't happy with their response. That's exactly what I'm going to do, I'm leaving Knology. I am switching all of my service to Comcast and saving a lot of money by doing so.

What is the reason for increasing my bill each and every month? Is there an explanation? Some channels are not even clear enough to enjoy watching and service is unacceptable. I’m considering looking elsewhere.

Switched to Knology because Mediacom had raised their rates so much and Knology was offering a special for cable internet and phone. Told them we didn't need the phone. Went with the cable and internet but took the highest speed they had to offer instead of phone which turned out to be 10 dollars more a month and suppose to be 25 MPS download, left mediacom with 6 Mps download speed which was way faster than what I'm getting now. And ever since I swapped, I've had nothing but lag through Knology would not recommend for anyone to go with Knology. I'm paying for 25 Mps downloads and don't even get 6, going to drop them and go try someone else!

I am on a fixed income and I explain to the representative that I only get my Social Security check on the third of the month and could she please let my cable stay on until the third of February but they gave me some kind of hog wash about that would be too long and plus when I sign up for Knology, they told me my bill would only be 108.00 a month but my bill runs me 147.00 a month. I don't need a home phone. All I need is cable and internet. The rep that came by my home in August lied about how much my bill would be a month. I guess if I had not fed him, he would have been more, I am 62 years old and I don't have that kind of money every month and they won't even give you an extension.

I was having hard times, and they turned my internet, cable, and phone service. I had Knology for over a year and a half. I was never late on payments. I even overpaid and had credit on my account. Then for a month, I didn’t have the money to pay the bill. They billed me an outrageous amount of money, then cut it off and refused to give me an extension. They had someone come to my house to pick up all the cable boxes and the internet box. About 2 months later, I received a letter from them saying they were going to send me to the collections office for $975.00 because their boxes were not returned. What am I going to do with boxes that don’t work and just take up space?

We have been with Knology for 18 years plus and have been trying to get phone installed for the past six (6) weeks. Knology blames AT&T. AT&T blames Knology and we still do not have a Phone through Knology. The install has been changed four times and as of today, the 9th of Dec. It again has been moved to the 14th. My next conversation will be in Westpoint, GA.

The internet is not reliable. I work at home and rely on their services. Internet will disconnect and never know when it will come up. Services are slow and very unreliable. Representatives working are rude and unprofessional. One lady said that it was my modem problem and said, "it's called technology and technology wears out and need to be replaced." Another time I was very upset and worked up and representative hung up on me, after I waited for over 20 minutes on my cell wasting my minutes. I would not recommend Knology to anyone.

Their high speed internet service is not dependable. And lately, it has been around less than .7 Mbps. That is far below the advertised speed (6 Mbps). This is unacceptable. I will likely switch to Comcast.

I had cable service for a short period in June 2010. I was promised free installation, but they charged me $29.99 installation fee and refuses to refund in spite of my several request to customer service including the supervisor. I am requesting refund of the installation fee.

I got my bill for the month. Several years ago, we set up auto pay so my bill would go onto a credit card and I wouldn't have to worry about my bill with all the travel and odd shifts we work. Evidently, they say that my credit card expired in October but I did not receive any notices at all. Knology has this email address and contacts me for all kinds of Knology promotion. However, they never did contact me and I just received a bill for two months worth, complete with excess late charges and demand to pay immediately including the bill due on November 30 before the customer service lady would even talk to me. She refused to take off the charges and refused to acknowledge that the company made a big mistake.

We have had Knology now for three days. I have noticed that every day there are slow downs in internet. I used websites to test speed for example, speedtest.net. The highest speed I ever noticed was around 6 MB/sec. and the lowest I saw was around .68 MB/sec. and it was not even 1 MB/sec.

This is the worst internet company I can ever imagine. They charge very high, about $70 per month. And the internet they provide is highly unstable. For one week I was totally unable to have any access to internet in my apartment yet in return they only agree to refund me $3 for that. Their technician knows nothing about internet because they cannot even tell what is a router and what is a modem. I and my roommate spent one afternoon to help them set up the network. Actually they did nothing except making a phone call to their company to activate our modem. It was us setting up all the correct cable and network connections.

I had their service for 3+ years. I paid for high speed (7-10 megs guaranteed) bandwidth speed. I rarely received this level of service and have documented levels down to 600 (should be in 7000 - 10,000 range). This caused drop-out problems and slow internet connections. I had many service calls and extended periods with no internet for my business. While on-site techs admitted there was a problem, management (Chris **) claimed everything worked fine or "that's just the way it is."

I disconnected 5 days into the month of November, and I only received a refund of $38.13. This is wrong. I mailed a request (Return Receipt Requested) with all pertinent documentation enclosed asking for a correct refund. I received a check in the amount of $38.13. The monthly charge is $90.50. $90.50 divided into 30 days equals $3.02 times the 25 days left remaining that I did not 'use' comes to $75.42. When I connected with Knology, I paid one month in advance so each month paid is always one month ahead of time. I paid the monthly amount ($90.50) in September and paid $186 on October 27th. I disconnected on November 5th. I am being ignored and denied all the funds due to me. In this economy, I cannot afford nor am I willing to accept this type of ill-treatment.

Cable installer were sub-contracted and not bonded. $5000 in jewelry was taken from our home. Insurance only paid $1000 on the theft! I have not paid a $79.00 balance because of the incident, and they have destroyed our credit rating!

The best way to describe this is to cc you what I sent to the BBB.