WOW! Internet Cable and Phone Reviews

I was looking to make a change from my current cable company and looked to lower my bill but continue the same service level of my current cable company. WOW sales person told me that my bill for the same services would be $131.00-$134.00 a month. These services included; Land Line, Cable (with ESPN and National Geographic and more. Mid grade channels), "Porting" of my current telephone number, Wi-Fi with 12 months of a modem free of charge. AWESOME! HA HA HA!!! The installer came out and drilled multiple holes in my house and through the outside wall into my living room. He was extremely nice and personable.

I have had Knology which turned to WOW for about 20 years now. Knology was great. WOW has turned to a total disaster in every way imaginable including quality of product as well as service. Several times every week I lose channels on cable and get the usual reboot the cable box which never works and my caller ID on the land line only works about half the time. For the last 8 days my internet has been down as well as occasionally cable and land line phone. In calling WOW service desk, all I got was a recorded message saying not so cryptically we know we have MAJOR problems so don't bother us, it will be back up when it happens. My bill has risen in the neighborhood of $60 to $70 for the same package I had with them when they were Knology not to mention questionable late fee charges despite my paying my bill by phone ON TIME every month.

Signed up on 10 August, based on mailed promo rate of $29.99 for Internet 200. Agreed to everything including autopay. aid the extra fees for router and do-it-yourself installation plan. Company never put me on autopay. Was billed the next month for $49.99. I promptly called in and waited ad-infinitum for customer service, who said he couldn't do a thing, so I got on wowway.com and AGAIN signed up for autopay. Found out on October 17 that neither autopay nor the associated discount had gone through. Website purports to have a chat feature, but it cut me off 6 times. Website purports to have an office mailing address, but has stated thereon continuously for more than a month that offices are closed.

As a former employee, please save yourself the trouble and find service elsewhere. I spoke to customers every day and 100% validated their complaints. I planned to keep my internet one I left as it was already connected but they refused to give me any better pricing than $96/month for 1g internet ONLY. I called 3 times after my last day to remove the cable because they did NOT do it properly the first time and was told I can't make changes because I'm still an employee. Second time, I couldn't make any changes because I was yet again.. still an employee.

Had WOW business internet and cable for years. Then one day get a bill from Breezeline internet saying my account has been sent to them. Nothing but trouble. First no internet for a day (I'm a contractor and wife an RN both working from home). Now call forwarding not working. Have messages out in limbo somewhere. Breezeline has a two hour wait for customer service and tech support. Call WOW and my phone number linked to my closed account automatically says to call Breezeline.

I've had problems with my internet for a few weeks. I've called 2 times and chatted with a live agent 3 timed with tech support telling me to unplug modem or something else that didn't help. Was told I would be charged for someone to come out so I threatened to cancel, finally getting an appointment for tech to come to my house between 8am-11am. At 11 I called and they said he'd be here by noon. At 1:45 they said within 30 minutes. Finally at 2:25 I canceled the appointment. Spent over 6 hours of my Sunday off waiting for nothing. Was told no credit or compensation for my internet problems or my time wasted waiting all day. Rescheduled someone to come Wed. I won't hold my breathe on them showing up that day either... What a joke!

When WOW offered Gigabit service in my area I jumped on the chance to get it. I purchased a new Motorola modem and Netgear router capable of handling the speed. While the speeds were greater than my previous 300 Mb service it did not feel like Gigabit service. I checked the speed with WOW custom speedtest and it came way short. After many calls and several hours of time to customer service, they sent a tech out and he found an ancient filter on the line and he removed it and then tried to charge me for the service call. Though the speed did increase to the 700-900 Mb range during the late night (2am-7am), the remaining time it fluctuated between 400-700 Mb. Again, many calls later, they scheduled a tech to come out.

This has been happening for a long time and I am tired and stressed out by Wideopenwest and their customer service. Every month I never know what my bill is because for some reason the bill fluctuates (always goes up). This mandates that I call monthly and then the circus begins. I am told one thing and it does not happen. I am told I will get this discount (I do not) or I will be told I will be called back (and they do not call back). They want you to go to paperless billing but how in the world could you do this and they up your bill every single month. I am at the point where I am probably just going to tell them to cancel all of myself services as I can no longer mentally deal with them!

I am on autopay. 2 years ago my charge card exp date changed. I called Wow to change it. That took 3 calls and 2 days to do. A few months later Wow shuts off my service because I have not paid my bill. I told them I'm on autopay. I was told that because I changed the exp date that automatically kicked out of autopay. Last week my credit card was hacked so they shut it down. So I called Wow with a new card # with no problem. Again Wow shut me off. Now they said the last person I called put in a request to shut off my service. I have been so mad at Wow. Their service is so bad it's crazy.

I had to cancel my service after 24 years because I sold my house and moved to different town. They billed me twice and they said I had to pay both bills and I did. 2 months later they send me refund in credit card form that full of different fees to use. I contacted them but to no avail. They told me that they issue a refund via a 3rd party and there is nothing they can do. I hope they get hit with a class action lawsuit because these practices are illegal. I will make sure I don't get them for my new house.

My parents had WOW for their phone and internet. There were multiple errors made, and fully admitted to, by the company resulting in interrupted phone service and interrupted internet service -- sometimes for days. The company sent bills during the time where internet service was absent which led to billing problems and late fees. They somehow created a 2nd account for my parents and billed that account, as well. It is VERY difficult to speak with a representative that is able to be productive in any way. Reps pass customers on to other reps who then promised call backs when issues were resolved, but no call backs were received. When I called to help my parents figure out what is happening, I asked to speak with a manager, but was told the manager is not able to come to the phone. If I could give lower than one star, I would.

If wow cared my system should work as required. Slow to respond. No callback have to wait 1/2 hour to talk with a CS rep. Signal weak. Has been like this far too long. Basic package over $ 150 per month. Cable was pushed to be ad free. What a joke. Fight back and let the market decide if they last as a real business.

Requested boxes to return equipment/never received. Called and was charged 25.00 for additional boxes. Customer service is a 0. Turned over to collections. Dropped my credit over 100 points. Never received letter of collection. Called 50 times. Must speak Indian to understand customer service. This entire Company is a joke and should be shut down by FCC as a fraud. I’m considering paying these crooks just to clear my credit. The Federal Government needs to investigate these Crooks.

DO NOT USE WOW. Save your money and your time. Customer service is a joke. They billed me when I no longer have an existing account. They encourage you to use online chat, and the agents will tell you one thing and then they will send you a bill for another, when you try to confront them about it? "Oh sorry, nothing we can do about the charges, we will let that guy know he did a bad job, so that fixes your issue right?" I asked for a manager, and was referred to call in to speak to a manager, and no one ever answers the phone. It says 24/7 phone support available, no agents answered. Unreliable internet, unreliable customer service, unreliable billing. Don't waste your time or money with them.

WOW is terrible in the maintenance department. We've had 3 cable/DVR boxes go out. We were told the 4th would be new, the other replacements never have been. They just go out. So the guy shows up and says the "new" box is only HD and no DVR. Well how am I going to record movies and shows I want to watch? So he can only replace the cable/DVR with another "used" box. Well that means that it was turned in or already quit working or could be any age! We were told it would be a new box. It's not.

I pay for 1 gig of internet and after 1 yr into my contract I can't get over 500 MBS, also from 6 to 9 pm I get .19 MBS upload, yes point 19, and 25 ish download. At 9:15 pm it goes back to 250 ish. I am a heavy internet user and all WOW wants me to do is unplug the modem and plug it back in. This happens every day. Don't ask how many tech's have been here and "fixed" the problem.

I have reluctantly had Wow for over two year and have lost my patience with them. They continue to raise rates without any justification. This month's bill went up $20 to $69.99 for their Internet 200 plus other fees as expected. On their website, they have a promotional offer. When you pick on the promotional offer you can pick on View Details and under the Pricing section it specifically says "After 12 months, rate will adjust to regular rate (currently $44.99/mo or $49.99/mo without AutoPay), which is subject to change." I asked on two separate calls now why my rate is $69.99 when it says the regular rate is $49.99. They don't have an answer, all they want to do is offer a discount for autopay or extended contracts.

I have Wow! internet for 2 months now. The service works when it's connected and working. However, I have a new house so I was required to have the professional service installed. This was supposed to include whole home internet which was supposed to be free. It was also supposed to include the cable ran from the box to the house. After 2 months, I finally got somebody to come out and fix the second Eero I had in the house that had it been working. It's still been 2 months and my cable line is still laying on top of the ground. Someone come out to bury it and only kick dirt over it. There was about a half inch of soil over the cable line. I told them I wasn't going to pay for professional installation until the installation had actually been complete. They sent me to collections and turned off the service, but still have not fixed the problem. The company then wanted to charge me a reconnection fee.

The service is great I barely have any outages for internet. The amount I pay monthly is very reasonable. I've been with wow for 4 years or more and have been very satisfied. I recommend this provider to anyone looking to get great service and great price.

Horrible service and prices all the way around. Get internet from another company and a smart tv. Cable is a scam. And Wow is the biggest scam. Over-priced and pitiful service and super slow. Wow is garbage.

Wow! Internet has been mostly reliable. Every so often the internet will stop transmitting, but that is no difference from any other Internet service. I find their customer service dept professional and pleasant, as well as efficient.

I signed my mother up 'cause I've had them for 18 years. Her service was awful very slow. They told me my cost would be good for a year. The recent $30 after 6 months and refused to lower the cost. I cancelled. My advice don't use Wow. They will lie to get you. And their service is awful.

This is the absolutely worst internet provider I have ever worked with or interacted with. They will mess up your billing, autopay will fail to charge you and then you will be charged a late fee, and then you have to try and fix this issue with someone who barely speaks english. Their entire phone staff are based out of the United States and do not speak English well. They will cancel your service a month before it is supposed to end and then send you a collections letter for your equipment while you are STILL PAYING FOR SERVICE. I am beyond done with this horrible company.

I have been experiencing intermittent issues with WOW on both fixed line telephone and internet. They finally sent a technician who swapped out the modem. Within 30 minutes of his leaving I lost service twice. I spent over 30 minutes on my cell phone waiting for someone from customer service to answer the phone - using the number that is on my invoice - and was then told I needed to be transferred to another service! Really? And wait another 30 minutes listening to WOW self promotion? Run the other way!

Internet continually winks out. Speed is much slower than Xfinity. Channel selection for cable is not that good, guide is too small. Xfinity was much easier to use. Wow might be cheaper but you get what you pay for.

I had WOW some years ago. It was the best, by far, but became too pricey for me. I returned back to WOW after being disappointed with AT&T. Extensive research was done before a new 24 month agreement was made with WOW, based on their previous reputation and the offer. I was promised, over and over again, a specific price for the first 12 months of our 24 month agreement and that price + $10 per month for the second 12 months of the agreement. I took extensive notes on the numerous calls I made before choosing WOW. I verbally reviewed the agreement numerous times, ensuring I understood it and there would be no surprises. I requested it in writing, but was refused saying all conversations were recorded and if ever there was a discrepancy, the supervisor would pull up the conversation and resolve the issue.

Lately WOW has been terrible. We continue to have issues with WOW. The latest issue started on 6/23. We received the new bill from WOW and they increased their price by just about 10%. With that I had it with their poor service and the fact that they arbitrarily raise their rates. So, on 6/26 I terminated all video services and only had Internet and one home phone. Also I signed up with two other streaming services for $40.50/mo. They said they would send a Fed-X box so I could return the equipment. They said I should get the box within 3-4 business days. The internet started to cut out frequently during the day. I called up and with some troubleshooting I determined their cable modem went bad and that it was the culprit for the breaks in internet service. They said they would mail out a new cable modem and that I should receive it in 3-4 business days. I said until I get the new modem I would call every two days for a credit for service I can't use.

WOW was great when I originally ordered it (15 years ago). Since then, their prices have been creeping up without any notice. I am constantly calling to negotiate getting a decent price. Customer service is a joke. They think they are doing you a favor by giving you a 6 month discount of maybe $10. I just can't tell you how much time I wasted on the phone with customer service. They don't listen to you, you can't understand them, and when they've had enough of you they put you on hold. Also, WOW sent customers a new modem in late 2020, and told you to hook it up yourself. I can't tell you how much I loathe this company.

For the SECOND time in 3 weeks our internet was cut off during the day without notice! And both my husband and I work from home. Their workers came to the back of our house in the alley today and just off our internet without saying anything. My husband was in the middle of an incredibly important meeting. My husband went outside and asked the worker how long it would take to fix the issue they were working on and the worker said "I don't care that you from home, I don't have to call ahead, and it will take however long it takes." This is after the same thing happened just a few weeks ago AND we've had incredibly spotty service for the past year. Their associates are mean and their customer service is the worst I've ever experienced. Seriously - don't waste your time. It's not worth the headaches you'll experience.

I have had WOW for 5 years. I have no choice but to have wow because there are no other service providers for our office. We had so many problems with their phone lines that we switched to a different company for VOIP. They charged us a huge fee, basically all the phone service left in the contract at one time. I told them when customers called in, we could hear them but they could not hear us. They told me that the frequency upon which we called out techs to look at the problem was not enough to cancel. How many times do you have to call a company to fix something when they always tell us they don't know how to fix the problem?