WOW! Internet Cable and Phone Reviews

A women named Julie made transferring our service a breeze! We’ve used Wow for about a year now and there are quite a few outages and it wasn’t always resolved very quickly. They also never inform you of outages or offer compensation for the inconvenience. Although we’ve had issues with this everyone that we have talked to/met have been very kind and courageous. No long wait times to talk to anyone (besides when there was a huge outage, we’ve probably had 5-10 within the year of using wow but it could also be the area we are in.

If this so called company is like their contractors, installing the lines in the neighborhoods, to which off of the reviews, it seems like it - utilizing the backyards of property owners as their personal public restroom - then like their unprofessional and disrespectful employees- they can keep their bs service!'

They put me under contract without me knowing. They charged me early termination fee. The representative was very rude. Didn't want to transfer to someone higher claiming she is the supervisor and she has to charge me termination fee

Wow, and not in a good way! The lack of customer service and the quality of the internet explains why this company is at the bottom of internet service providers in the Metro Detroit area. DO NOT USE WOW! I switched to WOW from AT&T because I was quoted a specific price for the service. However, each time I received my bill the past two months, I had to call customer service because the price I was quoted was different from what was on the bill. Both times, customer service was argumentative and unprofessional. Don't do it if you are considering switching to this service.

Worse customer service ever. They continue billing after cancellation. Leave modem on your account for over a yr. After it been returned reporting it credit agency as an outstanding bill. Service technicians have no idea how to resolve anything just hook up service. They are also rude. After cancellation they claim there’s a waiting period to disconnect. Only to allow enough time to charge a full bill cycle without equipment at the service address and is fully aware that the services are not being used due to fact they have the modem. Worse business experience ever. I still have a bill as a bad credit debit. Although, I had an active account. And, it’s still listed to this day and they are fully aware I owe them nothing! And they still are not willing to just clear it from my credit report. They will destroy your credit. I’d look for services elsewhere! A nightmare!

Worst company ever. Do not waste your time or money. Staff and customer services sucks. They only scamming you for your money. I will be taking them to court and making sure they get shut down. I have recording of them telling me call back on a certain day for extension when I call now can't get one. If I can give 0 stars I would.

Very unethical company and unprofessional staff. I request services on website, tech arrive next day and he stated the only way for me to establish service was to use the box and installation of my prior provider. I told I did not wanted to do that and he say ok I cancel installation and left. I never received equipment nor service. 3 month later they trying to collect money for supposedly past due bill. When I called they say everything was clear and then I started to set emails and text saying that I also have now and I returned equipment fee for a total bill of $274.00. I do not have equipment and I never got service. The supervisor even confirm that there was never a signal from my address. However they still say the equipment is not in their warehouse and I need to pay. Total scams. I reported them to BBB. Don’t request services from this company.

Worst customer service ever! After trying to access Knology email for a month and multiple calls I still cannot access! They even rebooted my email and I had to go back through about 400 emails. Their techs are horrible.

I'm wondering if anyone had them list for equipment drop off on your credit? I sold my house and moved. I bbn left the equipment boxes and it was never picked up. I was unaware until I needed to use credit... Fortunately I was able to retrieve the equipment from the home.... because I needed it off my credit immediately they told me to pay the charge 8 hundred bucks and they would reimburse me once they process the drop off at drop box in Alabama... I pay and drop off equipment... It is removed from my credit however I have waited years for reimbursement. Per customer service it would be a card sent in mail and now customer service say they don't even see an acct for me where I had service or had a reimbursement in the system.... I could only imagine 800 bucks from how many people. This has got to be an issue and millions stolen... I'm seeking to find others with this issue and file a lawsuit against WOW....

Like most companies, they want your business... UNTIL you become a customer. I was with WOW for 4 years before I happily left for Starlink. On top of several unexpected rate hikes and me having to spend long periods of time canceling and restarting, when I did finally give notice to stop service... get my equipment back to them became a big issue. They claim to send you a prepackaged box to send equipment back however they sent it to an address I lived at several years ago. So over the next two weeks I spent a total of 2 hours and 38 minutes on 7 different calls asking them to send the box. Each time they claimed it will be sent. And each time it never arrived. Then they began emailing me to inform me that I will be billed $421.17 for the equipment. I called and called and asked to speak to supervisors.

WOW! Internet service is terrible!!! I do not recommend this company. Service drops on a daily basis, and they tell me the same thing over and over. "There are no outages in your area; I am going to take over your modem and send a signal, this will take a few minutes; We apologize for your inconvenience." Everyday the same problem. Awful experience. 😞 So happy to be back with Spectrum!!!!😊

I signed up with WOW to get away from expensive cable providers. They promised me a $200 prepaid visa for signing up. I never got it. I called and was told the link was resented. I never got it. I gave up. Beware when it is time to cancel!!! I was moving. I called to see if service was at my new home. It was not. I set a shut off date for Oct. 20th. A box was shipped to return my rented box. I returned it. I got a bill for Nov. Service minus the box rental. I called them and they admitted to previous calls and dates. I thought it was taken care of. Until I just got a bill from collections. I paid it just so that $43 doesn't ruin my credit. Those shady people got an extra month out of me after service was canceled and the house was empty. Never again will I recommend them or use them!!

This trash company had people digging in my yard today without my permission. I’m not one of their customers. They said it was to install my neighbor's internet. Now after they left my internet stopped working and I’m not even their customer. They seem absolutely terrible.

This has been my experience with WOW. A WOW sales rep came by our house and advised their service would be $40 per month for their internet service and if we go to Walmart and purchase their streaming device, like Amazon Firestick, we would have 400 channels, including local service. We agreed to the install, a week later. On install date, the installer began his work outside of the house. Once he came inside, I had a conversation with him to confirm the service he would be installing. When I told him that I was advised by their sales rep (and showed him the write up estimate, from the sales rep) the service would be $40 per month and if we purchased the Google device, we could get 400 channels, he advised this was untrue. He asked if I wanted to cancel this install and he left our home.

Wowway has repeatedly ignored my attempt to get a return equipment box so I can send back my EERO devices. I have called them at least 5 times asking for this return label or box. THEY NEVER EVER SENT ANYTHING SO I COULD RETURN THEIR EQUIPMENT. Now they referred me to a collection agency. I wouldn't have their internet service again even if my life depended on internet connections.

I have a business account. Today I called Wow! business line to get help with my bill. I was informed that the business part of wow! does not open on the weekend and today is Saturday. For this reason, I am canceling my service with wow!. I had had other issues in terms of customer service, but this Tops all the other issues I had with them. I am running a business and if I need service because of issues that’s going on with their service then I need to get hold of someone. Thank you wow! for providing a lousy service to your business customers.

Tech named Justin wouldn't listen to me at all. I tried to explain what was wrong and he told me not to be mean but customers don't usually know what we are talking about. He told me women know even less. As a woman I'm deeply offended y'all hire people who look at ** women as lesser. I'm currently shopping for new company because My internet wasn't fixed. He walked around. Did nothing and changed nothing and said his meter showed everything was good even though my internet still wasn't working. I also smelled alcohol on his breath really strong. Will be calling FCC because drunk techs shouldn't be out on the road risking my life or others. He's going to kill someone and I hope they sue till y'all are bankrupt. He was terrible. I don't know if there is any anything y'all could do to keep my service but I know he better not ever be sent to my home again.

Garbage reliability, service always drops out but they will charge you more and more no issues. They won’t post outages in their site then tell you they have no clue why the service is out, just to tell you 20 mins later that they are doing maintenance which should be posted online but never is. Always on hold just to talk to someone who can barely speak English (no offense). Never credit for loss of service. And I rarely get my full gig speed from them, usually I cap around 600 mbps yet all my equipment can handle the gig speeds so thank you for the soft cap WOW but you’ll charge me for the full gig? If you can avoid using them I would suggest doing so. Finally getting surf in my area with fiber so can’t wait to finally be able to switch from this garbage provider.

I signed up for WOW on 9/29/23 as a way to save money. I rarely got the advertised speeds but more importantly was how I was treated when I tried to leave. They sent me a card for new customers paying half of what I paid. I was out of contract so I ask if the could match. They said no so I switched to Xfinity. I sent the equipment back, I have a photo of the box and a tracking number. Now they are saying I owe $375 for unreturned equipment. Their headquarters are in Chicago and I feel like I’m getting a Chicago style shakedown.

I DO NOT recommend this place. I went without service at my business for almost a month and they kept telling me they had issues in the area due to a storm in Florida. I am in Alabama. They did not alter my payments. Then, I called today to tell them I needed to stop services because I am relocating to another state. They tell me it will be over 500.00 to stop services because I am under contract. I was NEVER informed of this. I asked the length of the contract. They said it automatically renews each year. Technically, you cannot to end it unless you stop at the end of the contract month. They do NOT explain this until you want to leave. The representative said that she would waive the fee if I transferred services to a new location in the next state. So, they make sure they get your money.

Always having issues with reliability from WOW internet. However, they've introduced a new issue this month. They claim our internet usage for January has surpassed our monthly plan. This arrived via email with a sales pitch to consider paying for a higher package. The thing is, the usage shows nearly double what we usually use. But nothing has changed here. We haven't suddenly started using it around the clock. This seems like a scam. Also, they claim our current plan is for 300 Mbps download speed and 20 Mbps on upload. I run internet speed tests often, from different rooms, including right next to the router. We've never even come close to 100 Mbps much less 300. This company is shameless.

9/30/24 called to get current internet at my house switched from my daughter's name to mine’s. Nightmare began. Was told that current acct had to be disconnected and a new acct opened in my name. Tech wouldn’t have to come inside since I had my own equipment and I didn’t have to be at home. 10/12/24 tech did what he needed to do on outside of house. However, when I got back into town no internet.

This is the most horrible and unprofessional service I have ever contracted. They use a resource from Central America for their customer service. I have had no internet for two days, and when we requested to schedule a technician, she was too lazy to do her job. She told me to call in the morning cause she could not schedule the technician. When I requested a manager, she said, "You will be waiting for a long time." So far, I have been on the phone for 35 minutes and 16 seconds. It is the worst service and amateur cabling company in the Tampa area. This company should be unlicensed.

I recently had the pleasure of working with Mike from WOW! Internet, mid-Michigan area and I must say he was absolutely phenomenal. From the initial contact to the final installation, he demonstrated exceptional professionalism, technical expertise, and genuine customer care. He was incredibly patient in explaining complex details, readily answered all my questions, and went above and beyond to ensure my internet connection was set up perfectly. Mike is a true asset to WOW! and a shining example of outstanding customer service. Honestly, the service has been awesome. Even if it wasn't I would probably stick around because of my exceptional experience with Mike.

Wow, it's fully aware that in many places including where I am which is outside of Detroit, Michigan loses internet connection multiple times a day, sometimes for as much as 15 minutes at once. The solution they give their customers is simple pay for the upgraded service and you won't lose internet connection. My question is simple. If I'm paying for internet connection 24/7, why does it randomly turn off while in use? The answer was that's just the way it happens. Sometimes every single day is not. Sometimes it is a normal occurrence to lose internet access while using the internet with this company.

I needed Internet for my house and sadly Wow was the only option in my area. I wish I stayed without internet rather than using their services. They are literally thieves. I came to a term of cancelling my service and gave them a notice 2 months prior. They still charged me for one month when I didn't use their internet and the other month been sent to collection and they’ve been chasing me since then till they got the money that's not even theirs. Careful please and don't use them.

The internet connection disappeared for an hour. Called for support. Stayed on hold for 45 minutes. Agent was not able to help at all. Set up an appointment for two days later?!?! Saying that the problem is on our end without trying to troubleshoot or check if there is an outage in the area or working service crew in our neighborhood. An hour later service came back itself. This company has no idea what is going on with their own service. The agents working from home only follows the written steps to resolve an issue. Can't think out of the box! Waiting time for calls and service appointment in more than 48 hours is unacceptable in 2024!

At first, Wow was wonderful, but as our relationship continues to develop, they have a lot of issues with Internet connections on numerous occasions. My Internet has gone down. If you don’t call it will not be prorated again today. My Internet is down and I was told that it would be an hour before someone will call me back, this is unacceptable. You take my money when it’s due but if we call you, we are not being service promptly. There’s no reason why everyone in the complex and most of us have Wow that we are down and other Internet services are up. This is unacceptable and it is time for change. I am sorry to say, but I am definitely thinking about leaving Wow because your customer service sucks Badly and you never keep your service on consistently. It is always a problem so I will not recommend you guys to anyone. Thank you.

Very irritated with the horrible service! My bill agreement was $85/month for high speed internet. The bill is now $111, for a slow and unreliable connection. Tired of paying a high cost for terrible service, switching services.

We got Wow for about a week before canceling our partnership with them, they lied about a bundle deal, originally stating that we would get both for a single purchase, but once sucked in they stated we would be forced to pay separate bills for each, in the end we canceled and where requested to send back their products (Wi-Fi router etc) we did so, it consisted of 3 items, as I type this out, they are saying we didn’t return one of the items when we clearly did, trying to force us to pay 160$ in fees for the missing item, I don’t know if this is a constant thing with this company when it comes to returning their products but it's absolutely foul.