WOW! Internet Cable and Phone Reviews

Had WOW! Internet for over 2 years and they changed their plans. I originally signed up for their unlimited plan. I recently started getting text notifications saying I've reached 90% of my data cap. After calling them they tell me I need to upgrade my plan. Do not recommend. There are better and cheaper providers.

Major billing issues. Constantly disconnecting my service even though paid up in full plus extra. Charging reconnect fee, late fee. Lack of communication between departments. Currently they owe me $363.51 from over payment. But they can't credit me it currently because of their monthly credit cap they tell me. Which is B.S. but they have no problem adding fees that shouldn't be added. If you ever have major issues that can't be resolved. Tell them I want to talk to customer appreciation representative. Most will lie and say that department doesn't exist but they will eventually transfer you and they help at least for a minute until the lack of communication between departments start with their nonsense again.

WoW! sells data speeds over 750M but appears to be unable to (or unwilling to) configure customer equipment to fully enable DOCSIS 3.1. Without the proper configuration, accounts are limited to DOCSIS 3.0, which cannot deliver more than 750Mbps service. WoW! will claim it is your equipment. OR that your wireless in home can not serve more than 300Mbps. They will tell you, "Well, our 1 Gig service only promises up 800 Mbps." (also a lie).

Had Wow twice. Never held to price. Always added fees. Asked for assistance due to SSR fixed income. Their answer was disconnected. Do not use this company. It's a rip off. I refuse to pay all the extras. I told them if they billed me again and disconnect run up the bill I would discontinue service. Customer service is horrible.

This was the absolute worst experience I have ever had. All we opted for was internet and we never had signal then they over billed every single month. Stay away from this company. They didn’t have my password but keep trying to submit this to my credit. Please stay away.

I kept being billed for "Unreturned Equipment" after I followed all their instructions of returning their equipment via the box they sent using FedEx (which they also instructed). I have been using WOW internet since 2016 (9 years). They have no customer loyalty or appreciation.

This company is terrible. They never changed out anything with my original install, still charged the fee, and keep trying to charge me ever since time they send a technician to fix the original technician’s crappy work. I’m paying for 1T speed, and average 200mb. It constantly goes out, crashes, and slows way down. WOW is never aware of any issues on their end, which typically causes outages for hours. The staff are condescending, and it’s obvious they’re working from an irrelevant script. It’s a shame because they were great when they first came to the area, now they’re just as bad as everyone else. Switching as soon as fiber comes to my area.

Terrible experience with WOW! Business. The internet is unreliable with constant outages, which makes it almost impossible to run a business smoothly. Customer service is unhelpful and slow, and most of the time, issues never really get fixed. On top of that, they lure you in with a “3-month promo” and then raise the price while locking you into a 2-year contract. It feels like a bait-and-switch, and once you’re in, they make it extremely difficult to get out. If you value reliability and honesty, stay far away from WOW! Business. Worst decision we made for our office.

The internet constantly failed every time it rained. It was abysmally slow. When we called to cancel because they were unable to provide the service, they refused to waive the early cancellation fee. We called to give them one more chance to make it right, asking them to increase our speed. They said, No. I asked to talk to a manager. The manager called me back, but she refused to help. I asked to talk to her boss. She said they do not talk to customers.

I do not recommend this company! Unfortunately, my experience with WOW! for business internet and phone services has been very disappointing, and based on what I have gone through, I do not believe this is a reputable company. We initially signed a contract for internet and phone service, but continually struggled with issues on their phone apps that WOW! could not resolve. We managed to work around those problems until our office relocated in May. At that point, we discovered our new location was not serviced by WOW!. Instead of working with us fairly, they attempted to charge an exorbitant fee for not continuing with the contract—even though they did not provide service in our new area.

The tech and customer support has failed us. They have slipped in customer service and do not take service outages seriously. They refuse the update neighborhood service lines. After months of outages, they charge every time they send tech, but the issue still isn’t resolved.

WOW is right!!! I mean I’m shocked!!! I have not had internet since the last week in July and so far all of August!! And I just got a bill for $167 and change. This is 100% laughable!!! They are billing me for not providing internet service. Really!??! This is the sorriest internet company on record!!! I’m not paying this and if they want their equipment they can come get it. For those unhappy customers you should try ATT Fiber optic services, it’s less than the wow services and 1000% more reliable. Good riddance!!!!

They are incompetent and fraudulent, I would strongly advise everyone to stay away from WOW Internet due to their misleading and unethical contract practices. They continued to charge even though the service was cancelled.

Hidden Fees & Misleading Practices. Consumer warning: WOW slips in an auto-renewal clause that quietly locks you into another year—without any clear notice. After waiting a full year to cancel, I was hit with a $168 “early termination fee,” even though I cancelled just days before the renewal date. Before cancelling, I followed every step: returned all equipment, submitted a signed cancellation form, and even confirmed by phone that my account was closed. Not once was I told about this fee. The bill felt like a gotcha. WOW never communicated these charges, and their support offered nothing but a demand for payment. I won’t be using WOW again. If you do, read the fine print—because they certainly won’t highlight the terms that cost you money.

If WOW! Internet were a traffic light, it would be the one that keeps blinking, stalling, and confusing everyone on the road. One minute it’s green, things are moving fine, then BAM, red light out of nowhere, everything stops. No warning, no explanation, just constant interruptions. Sometimes it flickers yellow, teasing you with a sliver of connection, only to drop again.

Wow, this is a terrible company. Not only are their prices high, but the customer service is insulting. I logged into my account online the other day to find that I did not have auto-pay turned on. It also prompted me to pay my bill immediately to avoid late fees. I did so, and I also spoke with customer support via chat that same day to make sure everything was all set.

They change the price after you get on autopay. Called and only got a runaround. DON'T Don't do it. Don't do it. Don't do it. They change the price after you get on autopay. Called and only got a runaround.

Installed for my new account with old, outdated, used equipment. Their customer service agents are in another country and couldn’t care less. They read off their scripts for an hour, not listening to anything. Spectrum replaced their awful service with brand new out of the box equipment and professional service. Immediately after I cancelled service, my phone calls are now routed to a call center with American staff.

Wanted to try WOW!. They marketed and advertised 1gig. We were having difficulty with our other service providers and thought WOW may solve our problems. Paid for 1 gig, kept having buffering problems. Spoke to customer service on several occasions and had techs out. This prompted us to perform several different speed tests to see what we were getting. Tests indicated 206, 209, 140, and 138 download speeds. At one point they told us we were getting 300 with their test. Unless I’m mistaken, 300 Mbps is not 1gig. My wife spoke to wow again today, they offered to send a tech once again and offered $22 to resolve this. I’m not interested in continuing to be ripped off so we will be changing providers. Beware of WOW and whether you get what you are paying for. They really didn’t care when speaking to my wife.

Do not go to this company. The worst when trying to cancel and also working with YouTube TV. Awful company. Customer service is ok. I do not recommend this company. Bad experience. Tube is not good. No one to speak to and can't cancel.

We had Wow for few months. We had to call once a week. I will never recommend WOW for your internet service. You pay for not having service. They realize after few months that they had issue with modem

Wow! This company is a joke. They lowered me in by telling me how great of a company it was and how fast the speed was. Let me first talk about how horrible of a company they are. I was with the company for approximately three months. Within the first week I had to call and have a technician come out because my speeds were reading far below, my one gigabyte, a technician came out and made an assessment and adjusted and at this point I was averaging about half of the gigabyte. Weeks past and again several times that the Internet would not work and my top speed was approximately half of the gigabyte. I called again and was told they would send out a technician to see what the problem was. No technician ever arrived.

I'm in zip code 34609. I had a hard phone line and fiber optic wi-fi modem & router installed with recurring monthly service for both, effective the first week of July 2025. The installation was done by Taz, Tech#: 26610. He arrived a little early for our appointment window without being intrusive. That was/is much appreciated. I explained to him my telephone and Internet needs, explained my existing set-up/service, and gave him whatever information he needed from me.

I called Wow! to disconnect my service in December 2024 and requested a refund of some billing due to the service being out (lines were torn down) for around 6 weeks. I figured $85.47 per month -prorated over 6 weeks would only be fair. They said they could give me like $30. I asked for a supervisor. Fast forward - nothing is done. Call again February 2025 (they are of course still billing me). Same conversation, elevated to supervisor (they saw where I had called in December) - same no result. Still billing me through March when I pulled my CC off file so they couldn't keep billing me. They send me a disconnection notice in June (side note, when I tried to call on 3 other separate occasions to try and get the to be competent, the line cut off every time).

I got WOW needing internet gast and something was at my doorstep. Long story short.. Good internet and app BUT NEVER HAD I HAD WORSE CUSTOMER SERVICE.. I was told to pay my auto pay the first 2 months so I did not have interrupted service and as soon as I did they pulled my monthly AGAIN - and I went round with no answers or ENGLISH FOR 6 weeks!! Being lied to about my money coming!!

I took care of my Brother estate and we used Wow for the internet, and after revising the Estate Bank Account we notice that Wow did charge us double every month at $94.00 each month, but WOW charge us twice $188.00 each month for 10 month, their answer was that I should have notice them within 30 days so they're not refunding us the $940.00 that they took auto payment, I really do not recommend WOW to no one, they always find excuse not to refund you for their mistake or overcharge. It's call Fraud.

So they come to my house, they are outside. Have no clue what's going on. They do not knock on the door to let you know. They are putting something huge on the outside of your house and screw it into your vinyl siding. Had I known they were screwing something into my vinyl sighting, I would have stopped it right then. They have no consideration for whoever else. It is they do what they want without even asking. Then they came inside only to screw something on my flip and wall 5 screws. No, this is not cool. I am so disgusted with this company. I had them for one month. Nothing but issues, I'm done with them. As my neighbor had issues as they broke water pipes, putting this stupid cable in now, he is suing them because he does not have a water system. Thanks to them, don't ever go with Wow.

Be careful. They will sign you up and get you trapped for another year after your 2 year agreement. If you want to cancel it they'll charge you fees. The internet is absolutely horrible. Our phone system at the office is through the internet and we constantly get dropped calls! Don't do it! You get what you pay for!!!

On my last phone call with customer service May 30, 2025, I told the rep that WOW's constant rigmarole causes me undue stress. I said I do not have trouble from ANY other company I deal with except WOW. WOW will send new equipment, want old returned and then claim their equipment wasn't returned and try to charge you for it. This happened to my brother. He had the FedEx tracking receipt yet they harassed him for one year. They sent me new equipment, wanted the old back. Because of my brother's nightmare, I took pictures of everything including being inside the FedEx building. Four days later. I received notice the equipment wasn't returned and I owed something like $500.00. I went to the local building, waiting outside because it's been closed since covid to the public. Manager drove up, he said send me the pictures and it was resolved within hours. It's always some rigmarole with them.

A women named Julie made transferring our service a breeze! We’ve used Wow for about a year now and there are quite a few outages and it wasn’t always resolved very quickly. They also never inform you of outages or offer compensation for the inconvenience. Although we’ve had issues with this everyone that we have talked to/met have been very kind and courageous. No long wait times to talk to anyone (besides when there was a huge outage, we’ve probably had 5-10 within the year of using wow but it could also be the area we are in.