WOW! Internet Cable and Phone Reviews

I will admit I left WOW in the spring of 2022 and went to Comcast and just got internet. I had repeated issues with internet droppage over and over until they found a bad amplifier on the pole. It was extremely difficult getting through their phone system to reps, which usually spoke in a foreign broken English. Then after that, my internet went up to around 130 dollars. I decided to go back to WOW.

This is by far the WORST service I've ever used. I called to disconnect service and pay an outstanding balance, they didn't disconnect the service, continued to charge me for two more months, and then I spent over 2.5 hours on the phone with them to try to rectify the situation. They kept transferring me, the call was "accidentally disconnected" multiple times, and they refused to resolve the issue, even though it was their fault for not disconnecting the service when I requested it to be disconnected. The customer service department is absolutely AWFUL. I would never use this service again.

I was sent a bill for service I never had and then they apparently I had all the high dollar ones. The bundle came to $69. Then they told me I was disconnected and I had to pay $10. There was nothing even saying when the account started so I just picked it up out of the sky. Phone number is wrong so I don't even know where they got this from okay.

WOW! sent me a letter back in March announcing that the Affordable Connectivity Program was ending at the end of April. My ACP price was $21.99/mo. and the letter suggested, "Internet 300 starts at just $30/month! plus, with WOW!'s Price Lock Promise, you can lock in your internet price for just $5 more/month - year in, year out, same internet price." I called their customer service line on 04/24/2024 and switched my service over to this plan, agreeing to the new $35/month price, got a confirmation number (42454442) and figured I was good to go.

I went on vacation a week later I have no Internet, why because the cable wire is unhooked from the pole. It layed in the yard for 3 months and they knew it. I called several times, still they charged me doubling my bill. They put back up, it's still on but I can't use it and still they charge me. Now I owe 600 more dollars. I have to call an attorney since they won't even turn it off. Robbers. Where do I call them for help? They have no one. They can't even find my account. Yet they can still bill me. Is that even legal? Don't, just don't, unless you have money to burn

Wow Internet is completely horrible and the customer service representatives are rude and disrespectful. I left AT&T to come to wow and when I signed up for wow they promised me a gift card and when I called about the gift card they refused to give me the gift card so now I’m ready to file a formal complaint with the trade commission about this.

If I could issue a negative star rating I would. I was a WOW customer for a number of years. In January of 24 I terminated service due to poor performance. Subsequently, they issued an equipment return bill for $380.41 stating that my credit would be impacted if I did not pay this amount or return the equipment. The equipment had been returned 3 years previously. I spent over 10 hours on the phone trying to resolve the issue. Finally, I simply paid the $380.41. I paid them for their incompetence. Worst provider, worst customer service experience EVER!

I changed my service from another cable company in December of last year. Didn’t have any problems until recently. My internet is out and customer service is a joke. They can’t give any estimate time for the service to be back on, so had to cancel several virtual appointments. Most definitely changing services. Please avoid this company.

I was out of service for 4 days, they promised me a credit of $10 per day...didn't happen. Instead, they charged me more, I usually pay $119, and now charged $133.00. I feel they added charges Instead of deducting. They lied about the credit.

As a new customer, I was offered a $300.00 gift card to be issued after 3 months of service. After 3 months I called to claim the gift card, but they denied me stating I didn’t qualify because my first payment was late. I expressed, "I didn’t know when my payment was due because you never sent me a bill or notification". Then they stated, "Because it was our fault, we will issue you a $200 gift card, but you have to stay with us for another 3 months". Major con artists and scammers! Don’t waste your time or money dealing with this company!!!

Even after reporting about the problem, it never gets fixed. It doesn't stay connected and the service contacts don't have any way of finding what the problem is. The live chat keeps you waiting and then times out.

The service you get is spotty and always have issues. Good luck with their customer service as they are horrible and useless. I have been getting the run around and different numbers to call which is garbage. Not sure if there are any companies out there that don't have their customer service outsourced to another country.

I changed my internet to a wireless company and called Wow and canceled the service. They sent me a box to send back the modem and said that I was paid up until January 17th. Today I got notice that they charged my account for another month. When I called to find out why I got a customer service rep out the country who did not under that I was asking them to reverse the charge. When I asked for someone in the US that might understand me I was told they do not have reps in the US. I had to go to the credit card company and dispute the charge.

1. Man shows up at my house at 7:45am. 2. Leaves without making sure everything works. 3. Product did not work. 4. Customer service for the IT department is a joke! 5. They tried to charge me for no service! I don’t think so. (Buyer beware)

We have been with WOW since they bought out NuLink. We had no issues with NuLink in 7yrs. This year alone we've replaced modems, cables, router! Service is not reliable at all! They didn't even bother to tell us they was going to drop cable TV. They just cut it off! Service goes down at least once a week. Sometimes twice a week! No discounts, no explanations! Terrible company.

I decided to switch from DirecTv. Boy, was that a mistake. 2 week customer, I had to call every other day with problems with my service, 2 technicians coming out to my house. Then on day 15 they shut my service off, from a bill 7 years old, nobody ever told me about the 57 times I called them, then would not let me pay the bill and restore my service. I wasted hours of my life for their horrible service. Back to DirecTV, I go.

When signing up for their internet service I was promised a $200 Visa gift card after 3 months of paying my bill on time. 6 months later I realized that I never received that card. I called and they told me they sent an email with instructions to redeem said card. I never got that email. They gave me a number to call and I was then told the card was on its way and would be here within 8-10 business days. 12 business days later.. no card. I have written and called them since and get no answer either way. This is considered Fraud as I believe I am not the only one with this problem. We should all start a CLASS ACTION LAWSUIT against the corporate company and stop the lies. Enough is enough.

I have been a WOW! customer on and off since the late 90s when they purchased a local cable company. The service and support were always outstanding, and rarely had an issue. After Hurricane Michael I switched back to them (local ordinances only allow WOW and Comcast here) as Comcast was heavily damaged. Until this year I had good service, but the support went away. All of the support staff was outsourced to ** at some point the past two years and suddenly the cable part of the business went away. They replaced it with YouTubeTV a MUCH more expensive option. Basic cable service was $20 a month, but YTTV is $70!

The service is DESPICABLE! Every week the cable blacks out or the internet stalls. We’re paying premium prices for garbage. It’s days before a technician comes out and when they do the problem is never resolved. I WILL NEVER RECOMMEND THIS COMPANY TO ANYONE!!! Don’t hold your breath if you request to speak to a manager or supervisor.

I have been a customer for 25 years and I can't get a simple fix to my profile, 4 calls and then they finally escalated it to support and support never called back. Called a 5th time and the help desk can't get ahold of support. Time to change to Infinity. I was just informed that even though I was told support would contact me in 48 to 732 hours, it really usually takes up to 5 days! WOW!, what happened to your service. I switched to WOW! 25 years ago because of COMCAST's horrible service. Time to switch again.

The internet is totally unreliable. It continues to set to a router that has no internet and don’t have any idea where the data came from. Started at $130 up to $195. My choices are limited where I live.

I had been wanting to switch providers and a WOW sales person came to the door. What they shared with me was I could cut my bill by a lot, I could do a 30 day trial period side by side my other company. Then if I decided to keep it they will come out and finalize it then our monthly billing would start. They said if I decided I didn't want it no problem, just call them and they will come out hook back up my previous company, hand me a box to return the equipment no harm done. The salesman and the installation guy all said that if I had any questions to just call the salesman, his number was on the flyer they handed me. Of course he can not be reached at that number.

Customers beware!! WOW! is not honoring their promotional ads (promotional visa gift cards). I have contacted multiple customer support agents regarding the promotion/offer that was promised during the service sign-up process and they are refusing to honor their advertisement. I have paid all my bill on time (with auto pay) and have had my service uninterrupted (90-day active Internet service).

I highly encourage you to find another ISP. WOW has customer service advocates overseas who either don't speak good English or don't understand the English language. WOW will advertise specials but doesn't disclose the special is for new customers. I have spoken to 3 different people in 2 days and all 3 contradicted each other. I sent an email to the CEO and have not received a response. A long-time customer will be moving on.

Been trying to cancel service for elderly parents since 10/2022. It is now 1/2023, they have not had Wow cable for over 3 months. Keep getting bills, over 20 calls and 20 people that say they are going to cancel service, nothing is done. We have brought back cable box in 10/2022 and they are still showing up as active customer. Terrible Terrible company, should be out of business.

Bad customer service. Slow speed. Not reliable. Got nothing but issues. Customer service totally disoriented- have no idea what they are doing. All day calling WOW and every rep create a different story. Do not get WOW-

Atrocious service. Technicians and representatives are not knowledgeable at all! Bad business practices. Constant outages. If you work from home or have online classes do not waste your time especially if you live in Georgia or Michigan. They also delete and surprise bad reviews and some tweets.

I was looking to make a change from my current cable company and looked to lower my bill but continue the same service level of my current cable company. WOW sales person told me that my bill for the same services would be $131.00-$134.00 a month. These services included; Land Line, Cable (with ESPN and National Geographic and more. Mid grade channels), "Porting" of my current telephone number, Wi-Fi with 12 months of a modem free of charge. AWESOME! HA HA HA!!! The installer came out and drilled multiple holes in my house and through the outside wall into my living room. He was extremely nice and personable.

I have had Knology which turned to WOW for about 20 years now. Knology was great. WOW has turned to a total disaster in every way imaginable including quality of product as well as service. Several times every week I lose channels on cable and get the usual reboot the cable box which never works and my caller ID on the land line only works about half the time. For the last 8 days my internet has been down as well as occasionally cable and land line phone. In calling WOW service desk, all I got was a recorded message saying not so cryptically we know we have MAJOR problems so don't bother us, it will be back up when it happens. My bill has risen in the neighborhood of $60 to $70 for the same package I had with them when they were Knology not to mention questionable late fee charges despite my paying my bill by phone ON TIME every month.

Signed up on 10 August, based on mailed promo rate of $29.99 for Internet 200. Agreed to everything including autopay. aid the extra fees for router and do-it-yourself installation plan. Company never put me on autopay. Was billed the next month for $49.99. I promptly called in and waited ad-infinitum for customer service, who said he couldn't do a thing, so I got on wowway.com and AGAIN signed up for autopay. Found out on October 17 that neither autopay nor the associated discount had gone through. Website purports to have a chat feature, but it cut me off 6 times. Website purports to have an office mailing address, but has stated thereon continuously for more than a month that offices are closed.