WOW! Internet Cable and Phone Reviews

If this so called company is like their contractors, installing the lines in the neighborhoods, to which off of the reviews, it seems like it - utilizing the backyards of property owners as their personal public restroom - then like their unprofessional and disrespectful employees- they can keep their bs service!'

They put me under contract without me knowing. They charged me early termination fee. The representative was very rude. Didn't want to transfer to someone higher claiming she is the supervisor and she has to charge me termination fee

Wow, and not in a good way! The lack of customer service and the quality of the internet explains why this company is at the bottom of internet service providers in the Metro Detroit area. DO NOT USE WOW! I switched to WOW from AT&T because I was quoted a specific price for the service. However, each time I received my bill the past two months, I had to call customer service because the price I was quoted was different from what was on the bill. Both times, customer service was argumentative and unprofessional. Don't do it if you are considering switching to this service.

Worse customer service ever. They continue billing after cancellation. Leave modem on your account for over a yr. After it been returned reporting it credit agency as an outstanding bill. Service technicians have no idea how to resolve anything just hook up service. They are also rude. After cancellation they claim there’s a waiting period to disconnect. Only to allow enough time to charge a full bill cycle without equipment at the service address and is fully aware that the services are not being used due to fact they have the modem. Worse business experience ever. I still have a bill as a bad credit debit. Although, I had an active account. And, it’s still listed to this day and they are fully aware I owe them nothing! And they still are not willing to just clear it from my credit report. They will destroy your credit. I’d look for services elsewhere! A nightmare!

Worst company ever. Do not waste your time or money. Staff and customer services sucks. They only scamming you for your money. I will be taking them to court and making sure they get shut down. I have recording of them telling me call back on a certain day for extension when I call now can't get one. If I can give 0 stars I would.

Very unethical company and unprofessional staff. I request services on website, tech arrive next day and he stated the only way for me to establish service was to use the box and installation of my prior provider. I told I did not wanted to do that and he say ok I cancel installation and left. I never received equipment nor service. 3 month later they trying to collect money for supposedly past due bill. When I called they say everything was clear and then I started to set emails and text saying that I also have now and I returned equipment fee for a total bill of $274.00. I do not have equipment and I never got service. The supervisor even confirm that there was never a signal from my address. However they still say the equipment is not in their warehouse and I need to pay. Total scams. I reported them to BBB. Don’t request services from this company.

Worst customer service ever! After trying to access Knology email for a month and multiple calls I still cannot access! They even rebooted my email and I had to go back through about 400 emails. Their techs are horrible.

I'm wondering if anyone had them list for equipment drop off on your credit? I sold my house and moved. I bbn left the equipment boxes and it was never picked up. I was unaware until I needed to use credit... Fortunately I was able to retrieve the equipment from the home.... because I needed it off my credit immediately they told me to pay the charge 8 hundred bucks and they would reimburse me once they process the drop off at drop box in Alabama... I pay and drop off equipment... It is removed from my credit however I have waited years for reimbursement. Per customer service it would be a card sent in mail and now customer service say they don't even see an acct for me where I had service or had a reimbursement in the system.... I could only imagine 800 bucks from how many people. This has got to be an issue and millions stolen... I'm seeking to find others with this issue and file a lawsuit against WOW....

Like most companies, they want your business... UNTIL you become a customer. I was with WOW for 4 years before I happily left for Starlink. On top of several unexpected rate hikes and me having to spend long periods of time canceling and restarting, when I did finally give notice to stop service... get my equipment back to them became a big issue. They claim to send you a prepackaged box to send equipment back however they sent it to an address I lived at several years ago. So over the next two weeks I spent a total of 2 hours and 38 minutes on 7 different calls asking them to send the box. Each time they claimed it will be sent. And each time it never arrived. Then they began emailing me to inform me that I will be billed $421.17 for the equipment. I called and called and asked to speak to supervisors.

WOW! Internet service is terrible!!! I do not recommend this company. Service drops on a daily basis, and they tell me the same thing over and over. "There are no outages in your area; I am going to take over your modem and send a signal, this will take a few minutes; We apologize for your inconvenience." Everyday the same problem. Awful experience. 😞 So happy to be back with Spectrum!!!!😊

I signed up with WOW to get away from expensive cable providers. They promised me a $200 prepaid visa for signing up. I never got it. I called and was told the link was resented. I never got it. I gave up. Beware when it is time to cancel!!! I was moving. I called to see if service was at my new home. It was not. I set a shut off date for Oct. 20th. A box was shipped to return my rented box. I returned it. I got a bill for Nov. Service minus the box rental. I called them and they admitted to previous calls and dates. I thought it was taken care of. Until I just got a bill from collections. I paid it just so that $43 doesn't ruin my credit. Those shady people got an extra month out of me after service was canceled and the house was empty. Never again will I recommend them or use them!!

This trash company had people digging in my yard today without my permission. I’m not one of their customers. They said it was to install my neighbor's internet. Now after they left my internet stopped working and I’m not even their customer. They seem absolutely terrible.

This has been my experience with WOW. A WOW sales rep came by our house and advised their service would be $40 per month for their internet service and if we go to Walmart and purchase their streaming device, like Amazon Firestick, we would have 400 channels, including local service. We agreed to the install, a week later. On install date, the installer began his work outside of the house. Once he came inside, I had a conversation with him to confirm the service he would be installing. When I told him that I was advised by their sales rep (and showed him the write up estimate, from the sales rep) the service would be $40 per month and if we purchased the Google device, we could get 400 channels, he advised this was untrue. He asked if I wanted to cancel this install and he left our home.

Wowway has repeatedly ignored my attempt to get a return equipment box so I can send back my EERO devices. I have called them at least 5 times asking for this return label or box. THEY NEVER EVER SENT ANYTHING SO I COULD RETURN THEIR EQUIPMENT. Now they referred me to a collection agency. I wouldn't have their internet service again even if my life depended on internet connections.

I have a business account. Today I called Wow! business line to get help with my bill. I was informed that the business part of wow! does not open on the weekend and today is Saturday. For this reason, I am canceling my service with wow!. I had had other issues in terms of customer service, but this Tops all the other issues I had with them. I am running a business and if I need service because of issues that’s going on with their service then I need to get hold of someone. Thank you wow! for providing a lousy service to your business customers.

Tech named Justin wouldn't listen to me at all. I tried to explain what was wrong and he told me not to be mean but customers don't usually know what we are talking about. He told me women know even less. As a woman I'm deeply offended y'all hire people who look at ** women as lesser. I'm currently shopping for new company because My internet wasn't fixed. He walked around. Did nothing and changed nothing and said his meter showed everything was good even though my internet still wasn't working. I also smelled alcohol on his breath really strong. Will be calling FCC because drunk techs shouldn't be out on the road risking my life or others. He's going to kill someone and I hope they sue till y'all are bankrupt. He was terrible. I don't know if there is any anything y'all could do to keep my service but I know he better not ever be sent to my home again.

Garbage reliability, service always drops out but they will charge you more and more no issues. They won’t post outages in their site then tell you they have no clue why the service is out, just to tell you 20 mins later that they are doing maintenance which should be posted online but never is. Always on hold just to talk to someone who can barely speak English (no offense). Never credit for loss of service. And I rarely get my full gig speed from them, usually I cap around 600 mbps yet all my equipment can handle the gig speeds so thank you for the soft cap WOW but you’ll charge me for the full gig? If you can avoid using them I would suggest doing so. Finally getting surf in my area with fiber so can’t wait to finally be able to switch from this garbage provider.

I signed up for WOW on 9/29/23 as a way to save money. I rarely got the advertised speeds but more importantly was how I was treated when I tried to leave. They sent me a card for new customers paying half of what I paid. I was out of contract so I ask if the could match. They said no so I switched to Xfinity. I sent the equipment back, I have a photo of the box and a tracking number. Now they are saying I owe $375 for unreturned equipment. Their headquarters are in Chicago and I feel like I’m getting a Chicago style shakedown.

I DO NOT recommend this place. I went without service at my business for almost a month and they kept telling me they had issues in the area due to a storm in Florida. I am in Alabama. They did not alter my payments. Then, I called today to tell them I needed to stop services because I am relocating to another state. They tell me it will be over 500.00 to stop services because I am under contract. I was NEVER informed of this. I asked the length of the contract. They said it automatically renews each year. Technically, you cannot to end it unless you stop at the end of the contract month. They do NOT explain this until you want to leave. The representative said that she would waive the fee if I transferred services to a new location in the next state. So, they make sure they get your money.

Always having issues with reliability from WOW internet. However, they've introduced a new issue this month. They claim our internet usage for January has surpassed our monthly plan. This arrived via email with a sales pitch to consider paying for a higher package. The thing is, the usage shows nearly double what we usually use. But nothing has changed here. We haven't suddenly started using it around the clock. This seems like a scam. Also, they claim our current plan is for 300 Mbps download speed and 20 Mbps on upload. I run internet speed tests often, from different rooms, including right next to the router. We've never even come close to 100 Mbps much less 300. This company is shameless.

9/30/24 called to get current internet at my house switched from my daughter's name to mine’s. Nightmare began. Was told that current acct had to be disconnected and a new acct opened in my name. Tech wouldn’t have to come inside since I had my own equipment and I didn’t have to be at home. 10/12/24 tech did what he needed to do on outside of house. However, when I got back into town no internet.

This is the most horrible and unprofessional service I have ever contracted. They use a resource from Central America for their customer service. I have had no internet for two days, and when we requested to schedule a technician, she was too lazy to do her job. She told me to call in the morning cause she could not schedule the technician. When I requested a manager, she said, "You will be waiting for a long time." So far, I have been on the phone for 35 minutes and 16 seconds. It is the worst service and amateur cabling company in the Tampa area. This company should be unlicensed.

I recently had the pleasure of working with Mike from WOW! Internet, mid-Michigan area and I must say he was absolutely phenomenal. From the initial contact to the final installation, he demonstrated exceptional professionalism, technical expertise, and genuine customer care. He was incredibly patient in explaining complex details, readily answered all my questions, and went above and beyond to ensure my internet connection was set up perfectly. Mike is a true asset to WOW! and a shining example of outstanding customer service. Honestly, the service has been awesome. Even if it wasn't I would probably stick around because of my exceptional experience with Mike.

Wow, it's fully aware that in many places including where I am which is outside of Detroit, Michigan loses internet connection multiple times a day, sometimes for as much as 15 minutes at once. The solution they give their customers is simple pay for the upgraded service and you won't lose internet connection. My question is simple. If I'm paying for internet connection 24/7, why does it randomly turn off while in use? The answer was that's just the way it happens. Sometimes every single day is not. Sometimes it is a normal occurrence to lose internet access while using the internet with this company.

I needed Internet for my house and sadly Wow was the only option in my area. I wish I stayed without internet rather than using their services. They are literally thieves. I came to a term of cancelling my service and gave them a notice 2 months prior. They still charged me for one month when I didn't use their internet and the other month been sent to collection and they’ve been chasing me since then till they got the money that's not even theirs. Careful please and don't use them.

The internet connection disappeared for an hour. Called for support. Stayed on hold for 45 minutes. Agent was not able to help at all. Set up an appointment for two days later?!?! Saying that the problem is on our end without trying to troubleshoot or check if there is an outage in the area or working service crew in our neighborhood. An hour later service came back itself. This company has no idea what is going on with their own service. The agents working from home only follows the written steps to resolve an issue. Can't think out of the box! Waiting time for calls and service appointment in more than 48 hours is unacceptable in 2024!

At first, Wow was wonderful, but as our relationship continues to develop, they have a lot of issues with Internet connections on numerous occasions. My Internet has gone down. If you don’t call it will not be prorated again today. My Internet is down and I was told that it would be an hour before someone will call me back, this is unacceptable. You take my money when it’s due but if we call you, we are not being service promptly. There’s no reason why everyone in the complex and most of us have Wow that we are down and other Internet services are up. This is unacceptable and it is time for change. I am sorry to say, but I am definitely thinking about leaving Wow because your customer service sucks Badly and you never keep your service on consistently. It is always a problem so I will not recommend you guys to anyone. Thank you.

Very irritated with the horrible service! My bill agreement was $85/month for high speed internet. The bill is now $111, for a slow and unreliable connection. Tired of paying a high cost for terrible service, switching services.

We got Wow for about a week before canceling our partnership with them, they lied about a bundle deal, originally stating that we would get both for a single purchase, but once sucked in they stated we would be forced to pay separate bills for each, in the end we canceled and where requested to send back their products (Wi-Fi router etc) we did so, it consisted of 3 items, as I type this out, they are saying we didn’t return one of the items when we clearly did, trying to force us to pay 160$ in fees for the missing item, I don’t know if this is a constant thing with this company when it comes to returning their products but it's absolutely foul.

This company always has internet issues and they can't provide customers with a steady Internet, go with someone else. This company is a disgrace, every month their service goes down, and be ready to stay almost 2 hours on the phone.

From constant "internet down" to "billing mishaps" and paying for a speed you never actually get, on top of their terrible overseas customer service, this company is a train wreck and always has been. Wow and Duke Energy are in a race for who is worst.

A salesman came to my door offering a 45$ a month rate for WOW. After several minutes of questioning and him literally promising me that it’s the price; I signed up and my price was 55$ a month. It then went to 75$ a month within 6 months. I was paying for 1000 MBS with 60 upload, and the best I could actually pull is 300 MBS with 10 upload. Some days, 50 mbs with 1 MBs upload. I had 5 technicians come out, and only one guy tried to fix it (even though he had no clue how). The other guys were complaining about the heat/rain/bugs, so they refused to help.

My bill is paid on time every month and a Wow technician was sent to my home, interrupted my service and left a door hanger saying that they discovered a "signal leak" coming from the equipment in our home. So instead of leaving updated equipment, we had to go without alarms being set, no television, and evening else our home depends on for wifi. We called the Wow help line and they had no record of what happened, and nothing was able to be done about it. Definitely has to be the worst service here in Columbus, Ga.

I previously had WoW Residential and needed a static IP address so I called to convert to WoW Business so I could get the static IP address I needed. They set me up with a Business account, but the Residential account was never closed. I did not find out until months later when I was contacted by WoW Collections Department about the outstanding bill for WoW Residential services.

I changed to WOW because I thought the rates were better than my previous provider, and they were. The problem is they keep changing my bill to get more money. What should have been a set rate changes because certain boxes mysteriously become unchecked (paperless billing). The customer service is soooo bad, that it's not worth the lower rates to deal with these people. First of all, there should have been a 100$ referral fee but we never received it, though WOW reps told us over and over that the email was sent. We called the center that takes care of that and they said WOW never even sent them notification to send us the money. The person who signed up and the referral should each get 100$ but neither of us did. I despise liars, cheats and conmen. Good internet service/bad customer service.

Never do business with Wow Internet. When I closed my business, they charged me $589.62 to cancel my services as an early cancellation fee. I had been with them for 3 years. Absolutely disgusting and outrageous.

A bunch of scammers for 2 years I was paying for 1.5 tb speed and my internet was acting up everyday. Not a single day I didn’t have problem with my service. I kept calling and every time they sent a technician and they charge you for sending a technician btw. And after 2 years I stayed on the call for 3 hours and that’s when they told me the equipment they sent me support only 500mbs. I was very angry and requested to speak to someone or have assistance or some reimbursement to what I have paid them and all I got was rude reps that refused to help me. Now I have changed my provider and I’m taking them to court for all the hassle I went through. This was my last bill of 9 days of service after requesting cancellation. When I requested to speak to someone they were acting very rude and hung up in my face

Very poor service. Prices are extremely high. If you're thinking about making WOW your choice. Please do yourself a favor and think about it. It's not worth it. With all the extra fees and bad connections. Don't waste your money!

I checked out their website, entered info for pricing and received 4 phone calls, 3 voicemails, and 1 unannounced/non-requested visit from them in a span of 24 hours. When I advised the young man that showed up unannounced on my doorstep this was odd behavior he seemed taken aback as if he has never considered this would make someone uncomfortable.

I will admit I left WOW in the spring of 2022 and went to Comcast and just got internet. I had repeated issues with internet droppage over and over until they found a bad amplifier on the pole. It was extremely difficult getting through their phone system to reps, which usually spoke in a foreign broken English. Then after that, my internet went up to around 130 dollars. I decided to go back to WOW.

This is by far the WORST service I've ever used. I called to disconnect service and pay an outstanding balance, they didn't disconnect the service, continued to charge me for two more months, and then I spent over 2.5 hours on the phone with them to try to rectify the situation. They kept transferring me, the call was "accidentally disconnected" multiple times, and they refused to resolve the issue, even though it was their fault for not disconnecting the service when I requested it to be disconnected. The customer service department is absolutely AWFUL. I would never use this service again.

I was sent a bill for service I never had and then they apparently I had all the high dollar ones. The bundle came to $69. Then they told me I was disconnected and I had to pay $10. There was nothing even saying when the account started so I just picked it up out of the sky. Phone number is wrong so I don't even know where they got this from okay.

WOW! sent me a letter back in March announcing that the Affordable Connectivity Program was ending at the end of April. My ACP price was $21.99/mo. and the letter suggested, "Internet 300 starts at just $30/month! plus, with WOW!'s Price Lock Promise, you can lock in your internet price for just $5 more/month - year in, year out, same internet price." I called their customer service line on 04/24/2024 and switched my service over to this plan, agreeing to the new $35/month price, got a confirmation number (42454442) and figured I was good to go.

I went on vacation a week later I have no Internet, why because the cable wire is unhooked from the pole. It layed in the yard for 3 months and they knew it. I called several times, still they charged me doubling my bill. They put back up, it's still on but I can't use it and still they charge me. Now I owe 600 more dollars. I have to call an attorney since they won't even turn it off. Robbers. Where do I call them for help? They have no one. They can't even find my account. Yet they can still bill me. Is that even legal? Don't, just don't, unless you have money to burn

Wow Internet is completely horrible and the customer service representatives are rude and disrespectful. I left AT&T to come to wow and when I signed up for wow they promised me a gift card and when I called about the gift card they refused to give me the gift card so now I’m ready to file a formal complaint with the trade commission about this.

If I could issue a negative star rating I would. I was a WOW customer for a number of years. In January of 24 I terminated service due to poor performance. Subsequently, they issued an equipment return bill for $380.41 stating that my credit would be impacted if I did not pay this amount or return the equipment. The equipment had been returned 3 years previously. I spent over 10 hours on the phone trying to resolve the issue. Finally, I simply paid the $380.41. I paid them for their incompetence. Worst provider, worst customer service experience EVER!

I changed my service from another cable company in December of last year. Didn’t have any problems until recently. My internet is out and customer service is a joke. They can’t give any estimate time for the service to be back on, so had to cancel several virtual appointments. Most definitely changing services. Please avoid this company.

I was out of service for 4 days, they promised me a credit of $10 per day...didn't happen. Instead, they charged me more, I usually pay $119, and now charged $133.00. I feel they added charges Instead of deducting. They lied about the credit.

As a new customer, I was offered a $300.00 gift card to be issued after 3 months of service. After 3 months I called to claim the gift card, but they denied me stating I didn’t qualify because my first payment was late. I expressed, "I didn’t know when my payment was due because you never sent me a bill or notification". Then they stated, "Because it was our fault, we will issue you a $200 gift card, but you have to stay with us for another 3 months". Major con artists and scammers! Don’t waste your time or money dealing with this company!!!

Even after reporting about the problem, it never gets fixed. It doesn't stay connected and the service contacts don't have any way of finding what the problem is. The live chat keeps you waiting and then times out.

The service you get is spotty and always have issues. Good luck with their customer service as they are horrible and useless. I have been getting the run around and different numbers to call which is garbage. Not sure if there are any companies out there that don't have their customer service outsourced to another country.

I changed my internet to a wireless company and called Wow and canceled the service. They sent me a box to send back the modem and said that I was paid up until January 17th. Today I got notice that they charged my account for another month. When I called to find out why I got a customer service rep out the country who did not under that I was asking them to reverse the charge. When I asked for someone in the US that might understand me I was told they do not have reps in the US. I had to go to the credit card company and dispute the charge.

1. Man shows up at my house at 7:45am. 2. Leaves without making sure everything works. 3. Product did not work. 4. Customer service for the IT department is a joke! 5. They tried to charge me for no service! I don’t think so. (Buyer beware)

We have been with WOW since they bought out NuLink. We had no issues with NuLink in 7yrs. This year alone we've replaced modems, cables, router! Service is not reliable at all! They didn't even bother to tell us they was going to drop cable TV. They just cut it off! Service goes down at least once a week. Sometimes twice a week! No discounts, no explanations! Terrible company.

I decided to switch from DirecTv. Boy, was that a mistake. 2 week customer, I had to call every other day with problems with my service, 2 technicians coming out to my house. Then on day 15 they shut my service off, from a bill 7 years old, nobody ever told me about the 57 times I called them, then would not let me pay the bill and restore my service. I wasted hours of my life for their horrible service. Back to DirecTV, I go.

When signing up for their internet service I was promised a $200 Visa gift card after 3 months of paying my bill on time. 6 months later I realized that I never received that card. I called and they told me they sent an email with instructions to redeem said card. I never got that email. They gave me a number to call and I was then told the card was on its way and would be here within 8-10 business days. 12 business days later.. no card. I have written and called them since and get no answer either way. This is considered Fraud as I believe I am not the only one with this problem. We should all start a CLASS ACTION LAWSUIT against the corporate company and stop the lies. Enough is enough.

I have been a WOW! customer on and off since the late 90s when they purchased a local cable company. The service and support were always outstanding, and rarely had an issue. After Hurricane Michael I switched back to them (local ordinances only allow WOW and Comcast here) as Comcast was heavily damaged. Until this year I had good service, but the support went away. All of the support staff was outsourced to ** at some point the past two years and suddenly the cable part of the business went away. They replaced it with YouTubeTV a MUCH more expensive option. Basic cable service was $20 a month, but YTTV is $70!

The service is DESPICABLE! Every week the cable blacks out or the internet stalls. We’re paying premium prices for garbage. It’s days before a technician comes out and when they do the problem is never resolved. I WILL NEVER RECOMMEND THIS COMPANY TO ANYONE!!! Don’t hold your breath if you request to speak to a manager or supervisor.

I have been a customer for 25 years and I can't get a simple fix to my profile, 4 calls and then they finally escalated it to support and support never called back. Called a 5th time and the help desk can't get ahold of support. Time to change to Infinity. I was just informed that even though I was told support would contact me in 48 to 732 hours, it really usually takes up to 5 days! WOW!, what happened to your service. I switched to WOW! 25 years ago because of COMCAST's horrible service. Time to switch again.

The internet is totally unreliable. It continues to set to a router that has no internet and don’t have any idea where the data came from. Started at $130 up to $195. My choices are limited where I live.

I had been wanting to switch providers and a WOW sales person came to the door. What they shared with me was I could cut my bill by a lot, I could do a 30 day trial period side by side my other company. Then if I decided to keep it they will come out and finalize it then our monthly billing would start. They said if I decided I didn't want it no problem, just call them and they will come out hook back up my previous company, hand me a box to return the equipment no harm done. The salesman and the installation guy all said that if I had any questions to just call the salesman, his number was on the flyer they handed me. Of course he can not be reached at that number.

Customers beware!! WOW! is not honoring their promotional ads (promotional visa gift cards). I have contacted multiple customer support agents regarding the promotion/offer that was promised during the service sign-up process and they are refusing to honor their advertisement. I have paid all my bill on time (with auto pay) and have had my service uninterrupted (90-day active Internet service).

I highly encourage you to find another ISP. WOW has customer service advocates overseas who either don't speak good English or don't understand the English language. WOW will advertise specials but doesn't disclose the special is for new customers. I have spoken to 3 different people in 2 days and all 3 contradicted each other. I sent an email to the CEO and have not received a response. A long-time customer will be moving on.

Been trying to cancel service for elderly parents since 10/2022. It is now 1/2023, they have not had Wow cable for over 3 months. Keep getting bills, over 20 calls and 20 people that say they are going to cancel service, nothing is done. We have brought back cable box in 10/2022 and they are still showing up as active customer. Terrible Terrible company, should be out of business.

Bad customer service. Slow speed. Not reliable. Got nothing but issues. Customer service totally disoriented- have no idea what they are doing. All day calling WOW and every rep create a different story. Do not get WOW-

Atrocious service. Technicians and representatives are not knowledgeable at all! Bad business practices. Constant outages. If you work from home or have online classes do not waste your time especially if you live in Georgia or Michigan. They also delete and surprise bad reviews and some tweets.

I was looking to make a change from my current cable company and looked to lower my bill but continue the same service level of my current cable company. WOW sales person told me that my bill for the same services would be $131.00-$134.00 a month. These services included; Land Line, Cable (with ESPN and National Geographic and more. Mid grade channels), "Porting" of my current telephone number, Wi-Fi with 12 months of a modem free of charge. AWESOME! HA HA HA!!! The installer came out and drilled multiple holes in my house and through the outside wall into my living room. He was extremely nice and personable.

I have had Knology which turned to WOW for about 20 years now. Knology was great. WOW has turned to a total disaster in every way imaginable including quality of product as well as service. Several times every week I lose channels on cable and get the usual reboot the cable box which never works and my caller ID on the land line only works about half the time. For the last 8 days my internet has been down as well as occasionally cable and land line phone. In calling WOW service desk, all I got was a recorded message saying not so cryptically we know we have MAJOR problems so don't bother us, it will be back up when it happens. My bill has risen in the neighborhood of $60 to $70 for the same package I had with them when they were Knology not to mention questionable late fee charges despite my paying my bill by phone ON TIME every month.

Signed up on 10 August, based on mailed promo rate of $29.99 for Internet 200. Agreed to everything including autopay. aid the extra fees for router and do-it-yourself installation plan. Company never put me on autopay. Was billed the next month for $49.99. I promptly called in and waited ad-infinitum for customer service, who said he couldn't do a thing, so I got on wowway.com and AGAIN signed up for autopay. Found out on October 17 that neither autopay nor the associated discount had gone through. Website purports to have a chat feature, but it cut me off 6 times. Website purports to have an office mailing address, but has stated thereon continuously for more than a month that offices are closed.

As a former employee, please save yourself the trouble and find service elsewhere. I spoke to customers every day and 100% validated their complaints. I planned to keep my internet one I left as it was already connected but they refused to give me any better pricing than $96/month for 1g internet ONLY. I called 3 times after my last day to remove the cable because they did NOT do it properly the first time and was told I can't make changes because I'm still an employee. Second time, I couldn't make any changes because I was yet again.. still an employee.

Had WOW business internet and cable for years. Then one day get a bill from Breezeline internet saying my account has been sent to them. Nothing but trouble. First no internet for a day (I'm a contractor and wife an RN both working from home). Now call forwarding not working. Have messages out in limbo somewhere. Breezeline has a two hour wait for customer service and tech support. Call WOW and my phone number linked to my closed account automatically says to call Breezeline.

I've had problems with my internet for a few weeks. I've called 2 times and chatted with a live agent 3 timed with tech support telling me to unplug modem or something else that didn't help. Was told I would be charged for someone to come out so I threatened to cancel, finally getting an appointment for tech to come to my house between 8am-11am. At 11 I called and they said he'd be here by noon. At 1:45 they said within 30 minutes. Finally at 2:25 I canceled the appointment. Spent over 6 hours of my Sunday off waiting for nothing. Was told no credit or compensation for my internet problems or my time wasted waiting all day. Rescheduled someone to come Wed. I won't hold my breathe on them showing up that day either... What a joke!

When WOW offered Gigabit service in my area I jumped on the chance to get it. I purchased a new Motorola modem and Netgear router capable of handling the speed. While the speeds were greater than my previous 300 Mb service it did not feel like Gigabit service. I checked the speed with WOW custom speedtest and it came way short. After many calls and several hours of time to customer service, they sent a tech out and he found an ancient filter on the line and he removed it and then tried to charge me for the service call. Though the speed did increase to the 700-900 Mb range during the late night (2am-7am), the remaining time it fluctuated between 400-700 Mb. Again, many calls later, they scheduled a tech to come out.

This has been happening for a long time and I am tired and stressed out by Wideopenwest and their customer service. Every month I never know what my bill is because for some reason the bill fluctuates (always goes up). This mandates that I call monthly and then the circus begins. I am told one thing and it does not happen. I am told I will get this discount (I do not) or I will be told I will be called back (and they do not call back). They want you to go to paperless billing but how in the world could you do this and they up your bill every single month. I am at the point where I am probably just going to tell them to cancel all of myself services as I can no longer mentally deal with them!

I am on autopay. 2 years ago my charge card exp date changed. I called Wow to change it. That took 3 calls and 2 days to do. A few months later Wow shuts off my service because I have not paid my bill. I told them I'm on autopay. I was told that because I changed the exp date that automatically kicked out of autopay. Last week my credit card was hacked so they shut it down. So I called Wow with a new card # with no problem. Again Wow shut me off. Now they said the last person I called put in a request to shut off my service. I have been so mad at Wow. Their service is so bad it's crazy.

I had to cancel my service after 24 years because I sold my house and moved to different town. They billed me twice and they said I had to pay both bills and I did. 2 months later they send me refund in credit card form that full of different fees to use. I contacted them but to no avail. They told me that they issue a refund via a 3rd party and there is nothing they can do. I hope they get hit with a class action lawsuit because these practices are illegal. I will make sure I don't get them for my new house.

My parents had WOW for their phone and internet. There were multiple errors made, and fully admitted to, by the company resulting in interrupted phone service and interrupted internet service -- sometimes for days. The company sent bills during the time where internet service was absent which led to billing problems and late fees. They somehow created a 2nd account for my parents and billed that account, as well. It is VERY difficult to speak with a representative that is able to be productive in any way. Reps pass customers on to other reps who then promised call backs when issues were resolved, but no call backs were received. When I called to help my parents figure out what is happening, I asked to speak with a manager, but was told the manager is not able to come to the phone. If I could give lower than one star, I would.

If wow cared my system should work as required. Slow to respond. No callback have to wait 1/2 hour to talk with a CS rep. Signal weak. Has been like this far too long. Basic package over $ 150 per month. Cable was pushed to be ad free. What a joke. Fight back and let the market decide if they last as a real business.

Requested boxes to return equipment/never received. Called and was charged 25.00 for additional boxes. Customer service is a 0. Turned over to collections. Dropped my credit over 100 points. Never received letter of collection. Called 50 times. Must speak Indian to understand customer service. This entire Company is a joke and should be shut down by FCC as a fraud. I’m considering paying these crooks just to clear my credit. The Federal Government needs to investigate these Crooks.

DO NOT USE WOW. Save your money and your time. Customer service is a joke. They billed me when I no longer have an existing account. They encourage you to use online chat, and the agents will tell you one thing and then they will send you a bill for another, when you try to confront them about it? "Oh sorry, nothing we can do about the charges, we will let that guy know he did a bad job, so that fixes your issue right?" I asked for a manager, and was referred to call in to speak to a manager, and no one ever answers the phone. It says 24/7 phone support available, no agents answered. Unreliable internet, unreliable customer service, unreliable billing. Don't waste your time or money with them.

WOW is terrible in the maintenance department. We've had 3 cable/DVR boxes go out. We were told the 4th would be new, the other replacements never have been. They just go out. So the guy shows up and says the "new" box is only HD and no DVR. Well how am I going to record movies and shows I want to watch? So he can only replace the cable/DVR with another "used" box. Well that means that it was turned in or already quit working or could be any age! We were told it would be a new box. It's not.

I pay for 1 gig of internet and after 1 yr into my contract I can't get over 500 MBS, also from 6 to 9 pm I get .19 MBS upload, yes point 19, and 25 ish download. At 9:15 pm it goes back to 250 ish. I am a heavy internet user and all WOW wants me to do is unplug the modem and plug it back in. This happens every day. Don't ask how many tech's have been here and "fixed" the problem.

I have reluctantly had Wow for over two year and have lost my patience with them. They continue to raise rates without any justification. This month's bill went up $20 to $69.99 for their Internet 200 plus other fees as expected. On their website, they have a promotional offer. When you pick on the promotional offer you can pick on View Details and under the Pricing section it specifically says "After 12 months, rate will adjust to regular rate (currently $44.99/mo or $49.99/mo without AutoPay), which is subject to change." I asked on two separate calls now why my rate is $69.99 when it says the regular rate is $49.99. They don't have an answer, all they want to do is offer a discount for autopay or extended contracts.

I have Wow! internet for 2 months now. The service works when it's connected and working. However, I have a new house so I was required to have the professional service installed. This was supposed to include whole home internet which was supposed to be free. It was also supposed to include the cable ran from the box to the house. After 2 months, I finally got somebody to come out and fix the second Eero I had in the house that had it been working. It's still been 2 months and my cable line is still laying on top of the ground. Someone come out to bury it and only kick dirt over it. There was about a half inch of soil over the cable line. I told them I wasn't going to pay for professional installation until the installation had actually been complete. They sent me to collections and turned off the service, but still have not fixed the problem. The company then wanted to charge me a reconnection fee.

The service is great I barely have any outages for internet. The amount I pay monthly is very reasonable. I've been with wow for 4 years or more and have been very satisfied. I recommend this provider to anyone looking to get great service and great price.

Horrible service and prices all the way around. Get internet from another company and a smart tv. Cable is a scam. And Wow is the biggest scam. Over-priced and pitiful service and super slow. Wow is garbage.

Wow! Internet has been mostly reliable. Every so often the internet will stop transmitting, but that is no difference from any other Internet service. I find their customer service dept professional and pleasant, as well as efficient.

I signed my mother up 'cause I've had them for 18 years. Her service was awful very slow. They told me my cost would be good for a year. The recent $30 after 6 months and refused to lower the cost. I cancelled. My advice don't use Wow. They will lie to get you. And their service is awful.

This is the absolutely worst internet provider I have ever worked with or interacted with. They will mess up your billing, autopay will fail to charge you and then you will be charged a late fee, and then you have to try and fix this issue with someone who barely speaks english. Their entire phone staff are based out of the United States and do not speak English well. They will cancel your service a month before it is supposed to end and then send you a collections letter for your equipment while you are STILL PAYING FOR SERVICE. I am beyond done with this horrible company.

I have been experiencing intermittent issues with WOW on both fixed line telephone and internet. They finally sent a technician who swapped out the modem. Within 30 minutes of his leaving I lost service twice. I spent over 30 minutes on my cell phone waiting for someone from customer service to answer the phone - using the number that is on my invoice - and was then told I needed to be transferred to another service! Really? And wait another 30 minutes listening to WOW self promotion? Run the other way!

Internet continually winks out. Speed is much slower than Xfinity. Channel selection for cable is not that good, guide is too small. Xfinity was much easier to use. Wow might be cheaper but you get what you pay for.

I had WOW some years ago. It was the best, by far, but became too pricey for me. I returned back to WOW after being disappointed with AT&T. Extensive research was done before a new 24 month agreement was made with WOW, based on their previous reputation and the offer. I was promised, over and over again, a specific price for the first 12 months of our 24 month agreement and that price + $10 per month for the second 12 months of the agreement. I took extensive notes on the numerous calls I made before choosing WOW. I verbally reviewed the agreement numerous times, ensuring I understood it and there would be no surprises. I requested it in writing, but was refused saying all conversations were recorded and if ever there was a discrepancy, the supervisor would pull up the conversation and resolve the issue.

Lately WOW has been terrible. We continue to have issues with WOW. The latest issue started on 6/23. We received the new bill from WOW and they increased their price by just about 10%. With that I had it with their poor service and the fact that they arbitrarily raise their rates. So, on 6/26 I terminated all video services and only had Internet and one home phone. Also I signed up with two other streaming services for $40.50/mo. They said they would send a Fed-X box so I could return the equipment. They said I should get the box within 3-4 business days. The internet started to cut out frequently during the day. I called up and with some troubleshooting I determined their cable modem went bad and that it was the culprit for the breaks in internet service. They said they would mail out a new cable modem and that I should receive it in 3-4 business days. I said until I get the new modem I would call every two days for a credit for service I can't use.

WOW was great when I originally ordered it (15 years ago). Since then, their prices have been creeping up without any notice. I am constantly calling to negotiate getting a decent price. Customer service is a joke. They think they are doing you a favor by giving you a 6 month discount of maybe $10. I just can't tell you how much time I wasted on the phone with customer service. They don't listen to you, you can't understand them, and when they've had enough of you they put you on hold. Also, WOW sent customers a new modem in late 2020, and told you to hook it up yourself. I can't tell you how much I loathe this company.

For the SECOND time in 3 weeks our internet was cut off during the day without notice! And both my husband and I work from home. Their workers came to the back of our house in the alley today and just off our internet without saying anything. My husband was in the middle of an incredibly important meeting. My husband went outside and asked the worker how long it would take to fix the issue they were working on and the worker said "I don't care that you from home, I don't have to call ahead, and it will take however long it takes." This is after the same thing happened just a few weeks ago AND we've had incredibly spotty service for the past year. Their associates are mean and their customer service is the worst I've ever experienced. Seriously - don't waste your time. It's not worth the headaches you'll experience.

I have had WOW for 5 years. I have no choice but to have wow because there are no other service providers for our office. We had so many problems with their phone lines that we switched to a different company for VOIP. They charged us a huge fee, basically all the phone service left in the contract at one time. I told them when customers called in, we could hear them but they could not hear us. They told me that the frequency upon which we called out techs to look at the problem was not enough to cancel. How many times do you have to call a company to fix something when they always tell us they don't know how to fix the problem?

I have had while for about 15 years. Started out reasonable rates. Last year’s bill has gone up about $45. Now they’re asking over $240 for cable and Internet and landline. Poor quality picture “Pixelating “on some channels. When you call customer service you’re talking to someone in a foreign country. All they really want to do is push a button and reset your receiver/modem. Doesn’t always work to reset. Usually takes about two hours on the phone to try to reach someone that could help and then again many times that doesn’t do any good. I’ve had to schedule service calls and waited five hours for them to show up and they never do. They keep pushing their streaming service rather than the cable self. For an older person who doesn’t know that much about electronics it’s definitely a no go. Would not recommend Wow cable service.

I moved to Canton on Sunday and beforehand booked Wow activation on Monday morning 8-10 am. The internet was not activated on Monday coz of line issues. I was told it would be set up by evening. Same promises to my calls on Tuesday and Wednesday to customer care. No callback from them on status. It’s Thursday and no internet still. I should have moved to Xfinity on Monday itself as they would have set up everything in 3-4 days too.

Today is Feb. 3, 2021. This morning and just when I really need the internet, it dropped out again... this is three weeks of continual internet dropouts. I call and it's days to get help. Last week when it dropped for a whole day I requested a call when the internet came back. I got the call but the internet was NOT BACK. I am fed up with this very unreliable service. But just call WOW, they will tell you how reliable their service is. I don't understand how they get away with such bad internet service!!!

I called in December 2020 to cancel my father's home phone service. The agent was very kind and immediately cancelled the phone service, leaving the internet and cable service intact. Soon after, a bill was received prorating the phone service. No problem! In January 2021, my father received a bill that was more than when he had home phone service. He was being charged for "whole home WiFi" that was declined when the service was set up in 2018 because my father had his own router. When the technician set up my father's service, he connected my father's privately owned router to the modem.

To keep this review short, I started having issues 18 months ago when I upgraded from 100mb to 200mb. I have never had my speed increased. I have called 8 times. No one can fix anything. They verify I am paying for 200mb but that's it. What is more amazing is they claim I can not reduce my plan to 100mb now, so I get to pay for something I am not receiving. The best part is they claim I am in a contract to August 2021 but I have requested copy several times by email again to contract. So my advise is stay away from this company at all costs.

I've been with WOW now for fifteen years. The customer service has been excellent and dare I say friendly. Problems are generally solved immediately. The quality of cable and internet is outstanding. There have been price increases but no surprises. I've looked at other companies but they all seem to have surprise price increases built in. I'd recommend WOW to anyone.

Called in November weeks before December bill due to turn off auto pay. They took the money anyway. Called to complain, was told the over draft fee would come off my next bill. It wasnt. Was never allowed to talk to a manager. Then when someone did call back, I was told the date my auto pay was turned of 12/28 not 11/28 , even though the dates are on my phone. Then I was told it wasn't their fault, but the my bank's fault.

I've been with WOW cable, phone and internet for over 15 years. Although the customer service has been outsourced to the Philippines, so far I have continued great customer service support. The product and price is great so far. They have kept my bill affordable. Also, a new modem with higher internet speed is in the mail at no charge without my request. That is great service!!!!

Good service. But in the past WOW has a tendency to raise prices without letting the customers know. Too many hidden fees. WOW will reduce or cancel the fees if challenged on the fees but it is not great customer marketing.

This is essentially the same issue as another reviewer explained below (by Tom of Mineral Bluff, GA on Sept. 28, 2020). WOW internet will continue to send you bills even after you have moved to another state not serviced by Wow, paid the final bill, sent proof of address change through email, and talked with a customer representative who assures you "it's all taken care of." It has been six months since I've moved to another state which is not serviced by Wow, and because I continued to receive forwarded bills to my new address, I called the customer support each time a bill came. Each time the representative responded that they will "escalate" the issue to the department in charge. I HAVE GONE THROUGH THIS FOUR TIMES IN THE PAST FIVE MONTHS.

We have been with Wow! for over ten years. Initially, we chose them due to the exorbitant rates that Comcast was charging for its bundled deals. Comcast prices kept going up and up and up, with no end in sight. Wow! was a refreshing alternative. Cheaper. Friendly. Uninterrupted service. This lasted for a few years. Then--it happened.

I would not recommend this service provider. Install was fine, service is fine. Slowly and diabolically increasing prices on your bill and giving no resolution via customer service. A 25% increase in my total bill within eight months. I am a consumer that is aware and I’ve been trying for three months to get my bill back to what it is supposed to be. They constantly say, "I will credit you." They never do, and, magically, the phone connection disappears when I’m on the phone with customer service. My sample group is eight experiences, of those eight, five have been no Bueno. No resolution. Don’t be me and end up writing a review about a company you don’t like. Spend the extra 10 or 15 bucks and go with a different provider. Good luck.

I have had Wow! for over 10-years and here is what I’ve learned along the way and the issues I’m currently having that helps justify a rating of one star.

We had them come out twice to fix glitching cable TV. The first visit went by in about five minutes on Labor Day, apparently they have a record of a technician supposed to come out but no record of a visit by anyone, he pressed a button on the remote control and the same day it started again. Called back. Fought with them about how I would have to wait another two weeks for another technician visit. They didn't care. Second visit they checked the boxes, fixed a cord on the back of the internet modem and it was fixed for a few hours. Third time is the charm right, trying to stay calm. Have them come out again and he reroutes the lines to the main line outside. I told every single one of the technicians that the main line is the problem. It wasn't put into the house right from the beginning.

I have had an extremely frustrating experience with WOW billing. I was convinced to switch from Comcast to WOW by a salesman who knocked on my door. I used their service for a couple of years. However, I called to cancel my service in November 2019 because my wife and I had sold our home and would be moving out of state. I was asked where we were moving to so they could check to see if they offered service in the area. They did not. I was then told I would get my last bill around December 19. I received the bill as promised and it was for a period through January 1, beyond my departure date, but I paid the bill anyway.

My wife and I decided to try Wow after we had a bad experience with Spectrum here in Michigan. Our primary issue with Spectrum was the price, and Wow was tempting because we could get internet twice as fast for a fraction of the price. With that being said, the internet was fast at first. Now I deal with fairly common outages in a household where everything is dependent on internet. They shut out internet off a week ago because we were a few days late on a payment. Wow made no attempt to contact us about the overdue balance and shut our internet off. Now, we've paid the bill and restored service but they tacked a $30 "reactivation fee" onto my bill. I will be switching away from Wow immediately upon the expiration of our contract. Steer clear and just pay more for another, bigger, provider.

I moved and had to terminate my service. It took 3 calls to get the box to ship the items. Then, after FIVE calls to request the refund, I still don’t have it. It’s been 2 1/2 months. Every time I called, I received a different answer. I asked to speak to a supervisor and were told that they were not available!!

I called to have my billing date changed to keep from getting late charges. I was billed $45.14 because they said I changed my plan which I did not just due date. They then said I did this after my billing date and would disconnect on September 10th because of this. I just think when I pay 192.00 every month for cable. I should be allowed to talk to someone once a year.

WOW Communications was terrible from day one. After they installed their modem, my computer wouldn't work and the technician broke my wife's desk chair. We had no phone or internet for one week. WOW was at our house at least every month. The last two months of our contract they thought they could charge us anything they wanted, since they had my credit card number. They charged me $50.00 for a service call and a billing charge. I was paying $5.00 a month for service protection, so I wouldn't be charged for a service call and they had me on autopay, so there wouldn't be a billing charge. They couldn't fix anything. My 40" tv quit working after their cable box went out. They said they couldn't help me.

My promo rate for the 1st year was locked in but last month, July, they increased it 7 dollars. What happened to my "locked in promo rate year 1?" Said it was "broadcast fees and sports fees." Really? What sports? Hello WOW, what sports? Hasn't been any sports on TV in 5 months, what a joke and ripoff. No sir, when my time is up with them, I'm done. You have lost what could have been a "lifetime customer."

WOW violated our two year contract (Account # **) by attempting to charge me $155/month starting the second year instead of the agreed to contract price of $133/month. After contacting WOW to resolve the issue, WOW refused to honor the 2nd year $133/month contract price and terminated their services. I sent back all equipment in a WOW supplied FedEx box.

I have had the displeasure of WOW cable internet since early November 2019 and it has not worked correctly since day 1. Be warned. They now have an early termination fee "AN EARLY TERMINATION FEE (ETF) OF UP TO $165 for a 12-month services term or $345 for a 24-month services term" (from their site). I have had 9 technicians out here and 0 of them have fixed the issues I have which include:

My contract came to end and Wow said I had to upgrade to 100 mbps and they would include an eero + beacon wifi system for additional $10 per month. I chose to not rent equipment which does not have a payout and cost of not renting will have positive payout to me if I go ahead and buy the equipment. They gave recommendation for new modem and I checked and their recommendation is not state of the art.

WOW has this long message that they are here for their customers who have been affected by COVID-19, however, when you call for the assistance they tell you to call back when your service has been disrupted and then they can give you extension, which then charge you a reconnections fee. This is the same practice WOW has always been doing. Before WOW gives anyone an payment arrangement you have to wait until your service has been disruptive first and then they will restore it the same day and charge you a restore fee and then give you 7 days to pay before they disrupt your service again.

If I could go negative stars I would. I signed up for the 1 gig service. Things were fine and then service would drop on a regular basis- when a competitor came in at a better price and my patience level was very low due to their ineptitude, I made the switch. Granted, during the time I was with them, I used my own Asus wifi router and Cable modem that was compatible with their service since their equipment and router/modem combo's were pretty poor and was told such by the technician. We used their phone service for a security system we had.

WOW cable service horrible. They don’t work with people. Will rob you. Took 400$ then 2 weeks later turned cable off. Wouldn’t turn it back on. Had to pay 210 more dollars For them to turn it on. In this crisis they know it’s hard times right now. They are horrible people. A horrible company. Do not deal with them. Do not get their service. Horrible.

What an awful company. This is the worst experience I've ever had with an internet provider. They are throttling my speeds. I'm paying for 100mbps and speed tests show that it is on average at 12 mbps. After 10+ calls with customer service in a span of 4 months, they blame it on their router and offer to send a tech out to replace it. The tech lied and never came to the appt -TWICE. After he missed the first appointment I rescheduled and he missed that one too, never showed up. Then they charged me $50 for a missed appointment when I was home that entire afternoon waiting on the tech. Unbelievable! I honestly do not know how they have not been sued and shut down. It's sad that they are taking advantage of their customers this way.

We have had WOW's Home Phone Plus service as part of their bundled cable/internet and phone service for a little over 3 years with no big issues up until the time we moved to a new home about 15 miles from our old home in April. Over the next two and a half weeks I spent more than 10 hours on the phone with WOW customer service unable to resolve my problem. WOW's customer service is not based in the U.S. and some of their customer advocates have distinct accents that are not easy to understand. They seem trained to answer from written scripts and not answer questions directed to them. I talked to at least 10 of their advocates and they often contradicted each other.

I paid for 100 Mbps and my speed dropped to 1.7. I never received a statement in March of 2020 and when I thought about it and investigated it, they sent out a statement for April and charged me a $ 10. late fee. They charged me $ 121.42 In January, then $ 131.42 in February, then $ 138.26 in March and then $ 161.96 In April. April is when my Mbps dropped to 1.7 and I decided to go to Spectrum. I have been calling and e-mailing WOW since April 24,2020 when I had Spectrum installed and I can't talk to anybody and nobody is returning my e-mails. All I want is a corrected bill and I'll pay it. Don't get WOW.

I signed up for the 34.99 service. When my bill arrived it is for $73.76. I called billing and was told this amount is correct. I definitely feel scammed and was not told about doubling the amount they quoted with fees and equipment rental etc. WOW what a joke. I am going to try and cancel this scam out and go with a reputable company.

Crappy service with third world techs who haven't the foggiest notion as to what is going on. They are taught however to avoid having to send a tech to the house to fix the problem. It's like everything else these days. Sometimes it takes human interaction with a tech on site rather than a lot of endless telephone gibberish to resolve the issue.

Really frustrated and disappointed with Wow and it's On Demand services. I am not sure why they even offer the service, since I find on a regular basis that the content is not timely updated. I usually find myself having to watch a missed show on my computer or phone via the channel's app as opposed to On Demand because the show is not available On Demand. If the service isn't going to be timely updated, they should simply not offer it, as it defeats the purpose.

I'm in Clearwater, FL. In my opinion, WOW service sucks. I don't recommend them. I went with them to save money from Spectrum. What a mistake. I got the 100M Internet and cable tv.

15 Mbps Download and 100+ ping on a daily basis. This is all while paying for 1 Gigabit internet, which is 1000 Mbps for anyone who doesn't know. They gave us good internet for 2 weeks and then it went downhill from there. This is all while being hooked up to and Ethernet directly from the router. If you or someone who is living with you likes to play online video games, forget it. Their "Super Fast Internet" deal that we paid for specifically said on it that it is great for families with gamers and heavy internet users, but in practice at random times in an online game or a call you will get a consistent 100ms+ ping (which is horrible, normal ping from alright internet providers is around 15ms-30ms. At this point it's almost false advertising. I'd recommend a mobile phone hotspot over this joke of an internet provider. Thanks for coming to my TED talk.

I have been a WOW! customer for over two years. Many, many times my 100 mbps Internet service has dropped out completely or struggled to even reach 5 mbps. I called customer service once to negotiate a lower price for the same service following the expiration of promotional pricing in my initial two year contract. The representative overseas really struggled to even find my account. After 20 minutes of answering the same questions repeatedly, he finally found the correct account. Then, I got to enjoy his company for another 40 minutes while he struggled to understand how his own company handled price changes on my account. Needless to say, I will not be selecting WOW! again when I relocate my family soon.

I've had WOW for a year & half. It started out great. My internet went out once during the 1st year. I figured it was being worked on so I accepted it. Now after my first year, my internet has gone out 3 or 4 times. That's how many times I've noticed. The last 2 times have been on Sundays.

I have been a customer of WOW! for over a month. The first 3 weeks I had repair at my home 3 times and called re outages almost every day. Since I experience short 1 to 5 minute outages 10 to 15 times a day! This is unacceptable! I am going to be breaking my contract and going back to my old provider. WOW! is expanding, but should be fixing what they have. Do not sign up for service with this company!

This is the most unpleasant call I make every year in an attempt keep cable costs within reason. This year was worse given that the first price I was quoted and agreed upon for the next year was lower than what showed up on next months billing. The next call (month) to correct the incorrect billing resulted in absurd wait times and ultimate agreement on my part to switch to auto-pay for a slightly reduced rate and waive that month's cable bill. The next month I received the charge for the two months prior at a completely different (higher) rate than I was given before. The third rep gave me another rate, higher than the previous two and said she could not adjust because I had agreed to a year contract.

In Nov. 2018 I upgraded to WoW Ultra bundle with a “ GUARANTEED “ price for 2 yrs as long as I didn’t cancel or change my service plan. This month (1 yr later) my bill was raised. I called WOW and spoke to Mary, who hardly spoke English, who stated a discount for the first 12 months had expired. I explained the “guaranteed” 2 yr contract I agreed to, and nothing in the agreement stated after 1 yr my bill would increase slightly. She stated, “I see you were NOT told about the increase after 12 months, so what I can do is give you a credit for this month.” So basically WOW wants me to keep my service the same or they would charge me a $360. Penalty but they don’t hold up their end of the deal of a Guaranteed price! Buyer beware.

Quite simply - being charged twice the rate for 4 years for the same service. Introductory rate 24 months at $34.99 per month (with autopay). After which current Regular rate of $54.99 per month (with autopay). Additional $10 a month for Modem. I was told by the customer rep that my bill was increased to $107 per month May 2015. They raised it without notification, encourage you to go with autopay, encourage you to go paperless. Which is only relevant in so far as the customer representative ask if I had received flyers indicating lower pricing. Being paperless - no, I did not. In short, the same service, the same plan, at twice the cost. Imagine how many seniors may be overcharged.

This is my 3rd time with WOW, you would think I would have learned! They came out 3 hours late (bad sign). The installer was a contractor. I had to remind him to do certain things. Within 4 hours after install the TV was acting up. By morning have zero TV, Internet or phone. Stayed on phone with a tech that hardly spoke English. Husband crawled around doing everything a tech should be doing. Have to be up by 7:45 am tomorrow.

When you contact their customer service department depending on who you talk to, the cost of their bundle plans keep changing, what is covered keeps changing and after you get the bill, it doesn’t match up with what was promised. Look at your bill because they will charge for items not provided. We were charged for a residential digital cable installment and late fee. No one came to our home to install a digital cable. They are a bad company. You’ll be sorry if you choose them.

I had started service with WOW and stated from the beginning that I did not want to pay over hundred dollars a month for service, especially since I only had their cable services. After the 3rd payment over $100.00 and causing my bill to go up each month, I cancelled my services. Not only did they not stick to their word on my costs for service, they sent my account to collections and slapping me with an early termination fee. Avoid this company at all costs.

I had WOW for all of 2 days- the product and service and new customer experience was the WORST I have ever encountered. I contacted them a few weeks ago and said I needed 5 TV's including a wireless receiver - no problem, they said. When the installer showed up he said they did NOT have wireless receivers, so I cancelled. I needed to get away from my current provider because their rates have gone up, so I tried again. Worked out the package without wireless receivers this time. The guy showed up and said the quote only had ONE TV included. A quick phone call and I got the price ($20 a month more) and they installed.

When we tried to make a payment and sign up for autopay, the transaction kept failing without giving a cause. American Express is one of the pull down options, but it turns out that WOW does not accept American Express. They should fix their website and tell us when we sign up.

Granted Comcast Cable is expensive and after a price increase I succumbed to an aggressive "used car type" salesman that came to my door. I signed up for WOW cable assuming that cable was cable and the main difference was price. VERY VERY WRONG!!! I could go into the details, but suffice it to say that this company with their customer service center in the Philippines can't even provide premium channels in HD!

Couldn't get out of contract. Reason: Information given by service tech not salesperson. No salesperson ever contacted us. Charges for long distance phone service from Mi. to Al.. 5$ service fee didn't know about. Contacted lawyer, told signed contract so are stuck for 2 yrs. Contract lettering so small no one could read it, especially senior citizens. Feel they took advantage of our age. Have already had 3 service calls. Had to replace 2 modems already. Really BAD customer service.

Cancelled Wow after 16 months prior to billing due to horrible service and slow speeds. The Cable was out constantly and no internet due to constant line repairs and service outages. Cancelled the day of my account being debited for the next month and was told my refund would be less $135.00 cancellation fee. Was expecting a refund out of my $225.00 bill but received a new bill for $62.85 and was told that they billed mid cycle and I had service for 19 days that was due plus $135.00. Not what their rep said at time of cancellation. Do yourself a favor and and go with a no contract service like spectrum. This company will stick it to you anyway they can. Their sales people are deceptive, service is terrible, and customer service reps lie.

I have been with WOW! for almost 2 years now. I work from home, so the internet is vital in my home. I am a single parent (widow) of four children, so working is mainly how I take care of them. I have had several call-outs, verbal warnings for attendance, etc., all because my internet is constantly intermittent. Now this company is messing with my children's livelihood.... Calling the local number doesn't help because that representative says that it's the 1-800 line and they cant help you. That they have to put a ticket in to the Local office in Dothan, AL., and just wait 30-45 minutes for a call back. Well, 9 times out of 10 the local WoW! office never call you back the same day. Even if you call the number 50 times, same reply.

I had this horrible company at one time. The only thing good about them was price. I guess you get what you pay for. I cancelled my service with them and went with another company. I was current on my billing and returned my equipment. Then, for money was low and decided to call them back in hopes of signing back up. I was told that they see that I have a balance back from before I even owned the home. I told them this and they told me that I must have either known or lived with the previous owners. I did neither.

This company is quite deceptive in their sales and installation. I would NOT recommend them to anyone!! Their customer service is horrible and they lie telling you issues are resolved and when you call back, the next person don't have any record of why you called before. They are extremely stressful to deal with. They took my phone number that I had with another provider for 17 years and was deceptive in their intent to try to switch my service. I wouldn't use their service if they were the only company around!!

I have been a WOW customer for a year. This has been too long and I am stuck for another year. Since the hook up September 2018 there have been problems. The first week I had no internet connection which I need for work. The wi-fi showed up, but no internet. I do not even know how that is possible. They did things over the phone and it would work for a couple hours and go out again. Finally they sent someone out who didn’t even touch my equipment, but made a call. Tah dah — fixed. He said my account was originally set up wrong.

I switch back to WOW Cable after being a Spectrum customer for 2 years. With Spectrum I never had a problem. Spectrum Cable at nice loud sound. Not only loud but quality loud sound. WOW has lackluster sound. Even turned up it’s soft and lacking that oomph. Plus in one week my Cable box went out. Now I have to wait 3 days for a Tech to come out and replace a bad box. The process will take 20 minutes. Disappointed to say the least.

My stuff hasn't worked right in weeks. I called, got an appointment. It was for between 1 pm and 4 pm. No one showed or called so I called. They said dispatch would call me back and they never did. Then waiting still at 7 pm still no tech. Still no one called. I asked if I could be rescheduled they said yes for the 18th. Mind you this is on the 10th. They were to show at this point. They are 3 hours late still dispatch hasn't called back. Either my services have not worked right in about 3 4 weeks. Now they want me to wait until the 18th or wait for tech to arrive way over scheduled hour he was to be here. These people are a very poor provider. I would run the other way If I was you. This branch is in Michigan.

First and foremost, I pay for 100mbps of internet speed. I have been received under 5mbps for the past few months. Make note, I have never received quite 100mbps due to using wireless connection; however, when I connected with a wired connection recently my connection never went up more than 2 mbps. Therefore, I would recommend getting a service provider that will provide what they say.

I had WOW for a couple of years, and all was fine (although they brought up the price considerably high after a year). In early July, the TV cable and internet stopped working and I contacted​ them nine times​; spoke mostly with people who seemed poorly trained and were inefficient. Two technicians came to the house. One of them didn't know what he was​ there for (and left because WOW had him and me on the phone line for 45 minutes), and the other one brought the wrong equipment. On top of not having service for a month, they charged me. I ended​ up having to call to dispute the charges, and they only agreed to discount a minimum amount​ of the total I have canceled​ and gone with another company in spite of having to pay more.

I've been with WOW for about 6-7 years & pay my bill on time every month. For more than two months my cable picture started going out completely for a few seconds and then back on. As time has gone by the picture continues to pixelate & freeze intermittently. I have called for service, they send a tech out, he DOES see the problem happen for himself and has determine that the issue is NOT in my house. He said, because the problem is outside of my house a different service department (maintenance dept.??) will run down the problem and fix it.

Spoke to a door to door salesman with a signed agreement for 29.99 a month. First bill comes in and it's a 39.99 a month, called corporate office. Stated they could not honor the 29.99 month agreement SIGNED by THEIR salesman. Called to cancel service because of their dishonesty, was billed $19 for an Agreement that states "30 day money back guarantee." Corporate could not understand that means I do not get charged at all. Sent an official collection notice in violation of their own agreement. Do not under any terms do business with this company!!!!

Ok so, WOW salesmen are very aggressive. However, after I did my best to ignore the creepy used car salesman vibe, I decided to try WOW out over my current provider, because they seemed to offer better service at a lower price. Now the first problem. The "price" listed is not the price you're going to pay. Add at least $30-40 to the base price per month. My bundle was advertised at $105. When I put in my address it jumped to $135, with $25 discount, $26.25 worth of added fees, and this doesn't include taxes, etc. That discount disappears after a year, but you are still in a 2 year contract. Part of that fee is for an HD DVR. This DVR is not as nice as the TIVO I bought my parents for Christmas back in 2003. Yeah, I was having 16 year old dvr envy.

If you're thinking about using WOW! don't! This has been the worst experience with a cable company I have ever had. When I originally sign up for Internet only my price was $55 and I had to sign a 2-year contract. I said okay $55 I can do that. My very first payment I did with my credit card over the automatic payment system. They claim they never got it and I went back and forth with them for about a month until they found it and credited to my account. 3 months later I get a bill for almost $100. They stated the $50 was a trial which the original customer service agent never stated the $55 was for 3 months and after that the cost will go up. I asked them since they record conversations can they find that recording and listen to it because the customer service agent never stated that. They claimed they could not find the original customer service agent that sign me up. I reminded them I only had internet. No cable. No phone. Just internet.

If Satan owned an internet cable company...it would be WOW. Their service never worked. They charged me 75.00 bucks to cancel. I had to cancel because THEIR SERVICE NEVER WORKED!!! How can you charge me to cancel when your service never worked? They had no ownership in fixing the problem. Stay away.

I was ending my three years with WOW!, and wanted to return all the service products, boxes, cables etc... I found a drop location about 30 minutes from my house, and I included tapes to the cables my account information, name, address etc. It was like a post box and once the door shut you could no longer see the product. I even call the next day to make sure they received everything. They hadn't pulled it out of the box yet. One week later I called again, still no record of my return. Then I got a very harsh letter telling me that if I did not pay for my equipment $900, it would affect my credit for 7 years. I know how bad credit works, I have excellent credit and I received a threat that they could damage my credit!!! Nothing should have escalated to this level. What a bad marketing choice to let a letter go out to a past customer. I had already dropped everything off. The letter was dated three days after my service was completed. How dare you!

I've been a WOW! customer for almost two years now, with a two-year contract. I'm getting ready to move in a few months and let me just tell you I cannot wait until I can terminate this agreement. The internet service is HORRENDOUS! I can get faster speeds from a sloth running laps around my house. The customer service experience is a complete joke. Long hold times + no resolution = no more service for me. When you finally get to speak to a representative, they’re not helpful, nor do they care, about the problems you’re presenting to them.

From customer service to the initial install it has all been wrong. No apologies was told to 'get a lawyer!' when I objected to an imaginary 2yr agreement, I have not signed nor saw a contract. The installer cut my antenna cable w/o permission. The BING or DL speed is atrocious. Outages are a way of life & don't bother w/ cs because they are unhelpful if you can understand them, they disenrolled me from paperless due to a misunderstanding. Still not enrolled but have no hard copies either! I just reconnected 3 times as I write this review to ironically watch "Fed Up" because my signal is weak my DL speed is poor, for this I pay 75 dollars a month? Regardless of the lack of proof I am quitting this scam service when my prepaid (we pay in advance) month is up! DO NOT USE this service, better to hold a wire hanger in the air!

I switched to WOW about 45 days ago. The 2 days after it was installed the service went out. It took the three days to get another tech out to fix it and they only offered a $10.00 credit. I’m 45 days into the service and my cable has been out for another 3 days. Waiting on a tech to come fix it this time I get a $20.00 credit. Tech was suppose to be here between 8:00 am and 11:00 am. At 11:05 he called. Said he’s on the way. Equipment is bad, customer service is bad and technical assistance is bad. It’s cheaper than all the other cable services in my area and it shows.

They lie on the phone and say they will take care of the false bill and instead sent me to collections. I returned equipment, paid what was owed, drove three hours to return equipment as well as showed deed to house they could not service to and every month when I received a bill I called to correct. They would not give me management. They would have me go over details from person to person keeping me on the phone at least an hour each time. They play the game of passing you from person to person and keeping you on hold each time instead of sending you to correct dept from the start. I recommend not using this company.

This would be a zero star review, but I am forced to give at least one. Customer service experience has been the worst I have EVER experienced. Not worth it just for this headache and ordeal I am now left with after discontinuing service. I was lied to and terribly inconvenienced involving plans my customer service representative made to have my equipment picked up. He told me it would be free of charge. They never showed up or even called that entire day, and are now charging me $250.00, AND I still have to drive an hour to drop the equipment off, which my customer service rep also claimed was impossible for me to do—he insisted they ONLY do technician pick-up.

I been a WOW customer for years and I always ask myself why? They have the worst customer service in the whole world. I have called about their ON DEMAND service for years. They take days and sometimes weeks to update them and some programs disappear without ever being updated. Only once when I called did the technician contact the right department and added the programs I wanted that were missing. And they only added the ones I wanted and not all the missing programs.

Have been a WOW! customer for about 10 years. Prices have steadily gone up significantly every year without more channels or services. I recently tried to renegotiate my bill with good success, but it did include adding home phone service. This started the downhill disaster. The technician was at my home for over five hours---YES-FIVE HOURS-- and was only able to get one phone working. Not only that, but he moved all the DVR boxes around and I ended up losing all shows DVR'd.

WORST COMPANY EVER! This would be a ZERO STAR but it forced me to pick one. Had Internet installed on 1/19/2019 and cancelled it on 2/14/2019 after not receiving the Internet speed I was sold. It was less than 10MBS for upload and download speed. I specifically asked about the speed and stated to the service guy I worked from home and the internet needs to work as advertised and stated in my contract. I was also told you only pay for your service after the month not before - Crock of **.

WORST COMPANY I HAVE EVER DEALT WITH!! My 20 year old son wanted faster internet, and so I let him take the initiative to switch. Installed WOW 2/16/19, and hated the dated equipment/interface so disconnected on 2/16/19. On 3/15 they took $129 out of my Chase account. I called, and was on hold for over 15 minutes only to be told that I would not receive a refund for 4-6 weeks. I filed fraud through Chase and got my money back. Then on 3/18/19 I received a bill for $233.00. Called again, on the phone for over an hour without resolution.

This company will lie to you and hike up your prices without notification. I pay $175/m internet package of 500 Mbps - which is overpriced. Not only do I not receive this level of service, I have over 80% packet loss at any given moment. If you are unfamiliar to what packet loss is, it's essentially the data that's transmitted is lost and so any video/game/loading process is jumbled and takes three times as long. I would NEVER recommend this company to anyone. NEVER. Don't get swindled into signing a 2 year contract because you will be DISAPPOINTED and ROBBED.

I have never spent more time on the phone with a business as I do with WOW. Their customer service is horrible as their wait times are always excessive regardless of the day or time I call. Our internet speeds are rarely what we are paying for whether wired or wireless. In addition, we have to constantly reboot our modem and router to maintain any sort of speed. Let alone the amount of phone calls to have a 'signal' sent to our modem. I am done.

WOW is defrauding customers by consistently not providing advertised speeds, then blaming poor download speeds on the cable modem, when the customer happens to own said modem. They have a compatibility list, which keeps changing. But even when you have a modem on this list, they are not giving you the speed they claim to provide. Then they blame the modem.

In an effort to pressure me into leasing their modem/router at an additional mostly cost of $10.00, WOW purposely began dropping and degrading my internet signal on 2/10/19 at 12:30 am. Before calling WOW, I unplugged my 3 year old modem/router four times; the signal quality was intermittent at best so I called WOW, case # **. I talked to Jason a supervisor, we performed some troubleshooting steps and that seemed to repair the issue.

I have been a customer of my only rural landline phone/internet provider available to my area since mid 1990's beginning with Graceba.net then WOW!. With WOW! I cannot call their service to find out info I need in a timely manner. Instead, they will have someone to call me at their conveniences, sometime in the future for me to receive needed information to make a decision based on financial factors. To be fair, more so than they are, reporting outage, problems via my phone regarding phone/internet service can be accomplished, but nothing else. Their product is not a TOP SECRET issue, etc. so why, such a policy is part of their??? Such policies can and do cause problems between customers and companies... So I ask, "WOW!, why do you?" P.S. due to my elderly age, there is a good chance that I will not be around to take their call when they decide to call me. Duh!

This provider which is capable of running 1 GBPS (1000 Mbps) speed lines, and "supposedly" did so for 95% of their customers, bought out the old provider where I live and refuses to upgrade any of the 15 yr/old+ DSL lines that are the sole internet connection we have in this area other than satellite internet, which is useless for most purposes. WOW is also charging us $65-$85 a month (plus random charges, like fixing their own equipment at our houses that is old and breaks randomly) for this terribly laggy, connection-dropping ~300 KBPS service because they know that they are our only option.

WOW! is now charging $2 for paper billing - up from $1 per month previously. My rented box went out/stopped recording and all of my stored recordings were dead and no new items were being added. We called WOW!'s service number to arrange a time for someone to come by to repair it - the service person stopped by to swap it out. He came an hour earlier than the 2 hour time block that we were given, but I didn't mind so much since I had arrived home early from work. After he was done, I didn't have to sign anything and wasn't informed of a $50 "Truck Roll Charge" plus an access recovery charge that was added to my bill.

BEWARE- BEWARE- first off I wanna say I wish I could Leave 10 Negative Stars, this company is the worst internet company I have ever dealt with since wifi has been out. Customer service never provides what they say on phone. They lie, when they come out to fix the problems none of their specialist are even smart enough to fix the ongoing problems since I started never got over 32MBPS when I was paying for 100+ MBPS. The On Demand Never works, They are worst company I've ever dealt with in my entire Life! I feel super bad for anyone that locks themselves in contract with them, I had to cancel them because since day one for 7 months straight they still haven't fixed my Wifi!

Constant resetting of boxes, pixelated screens, loss of internet almost weekly if not daily. They charge for everything, such as, a video magazine and service calls. Original price quoted was less than what I’m billed for... Customer service said they’ll listen to recording of phone quote but never charged the agreed upon price. Technicians cut wires and made spaghetti— a complete mess in attic and on side of house... Be warned, grass is not greener.

I called WOW to have new services. The price was pretty go so I moved forward. My install date was for Saturday January 11th between 9-11am. WOW's automated system called me every day that week to remind me of my appointment. The day of, I got up early. I waited & waited. It was now after 12pm. I called & they stated the technician came & no one was home. The dispatcher I spoke with could tell that I was sitting in a completely empty quiet home so there is no one the tech rang my bell & I didn't hear it. They would not agree to do a roll back around. They wanted me to reschedule & they offered me a $30 credit. I refused! The technician never rang my bell & I refuse to do business with such a company!

I had DirecTV, and my only complaint the bill. So switch to WOW and I've had it now two days and I have to keep resetting box because it keeps losing media gateway. I called and the earliest appointment was two days away. I guess the saying is true. Grass isn't always greener on the other side of the fence. Can't wait till the contract is over. Going back to DirecTV.

I recently purchased a new home on December 7th. I started calling Wow on Dec 5th to get service, started a ticket because it is a new property. Was originally told to wait 5 to 7 days for a callback and have my address added to the system and do a service check. After the 7 days no call back so I called them to be told my address cant be found on the postal service website, I assured them that I was registered and receiving mail at my home. After a few minutes they agreed to do another service ticket and to wait another 5 to 7 days.

I work at a mortgage company in downtown Clearwater Florida. We depend on our internet service. We've been having trouble for weeks and haven't been able to get anyone to come out. Finally, I got an appointment for today (December 18th) which was confirmed twice and then cancelled with no call and no show. I had a previous appointment for tomorrow from 9am to 11am which has been cancelled. Now they tell me they will arrive some time tomorrow from 8am and 9pm. What am I supposed to do? Sleep at the office and hope a tech will arrive. I've never experienced such bad customer service.

After finally getting too frustrated to watch glitchy cable and deal with internet service that is not working for hours every month I canceled my service when the contract was over. Then they charged me $75 saying I never returned a piece of equipment that I never had. We had their service for 3 or 4 years and only ever had one TV in both houses that we lived in. They say I had a 2nd cable box for basic cable which was not true. In looking at their convoluted bill I now see that I have also been charged for that 2nd cable service for the entire time. Thinking of signing up? Don't do it. We switched from Comcast because their customer service was (and still is) a nightmare. At least with Comcast you get great internet and cable.

Apparently I signed up for a two year contract when I called to talk to them about lowering my bill. Then the internet service took a nosedive. ** Just a tip I learned - if you want real service from someone qualified - you have to have a technician out 5 times before they send out the lead technician. And they won't credit your bill unless they have a record of your calls. So call every day. **

On June 25th, 2015 at 0902 hrs, I returned a modem that we were renting from WOW!. WOW! has continued to charge me the rental fee until present day. They scanned it into their system as returned however did not remove it from my bill, which for some unknown reason they must do manually. The overcharge totals $294 + taxes, and they are telling me it's in me for not catching that someone didn't do their job. While at the same time, the modem had been reissued to other customer(s) whom were also charged the rental fee on the same modem. They are only offering to credit $7-$42 of the funds fraudulent collected from me.

When the technician installed my WOW! internet and phone cable he was unable to get my phone to work. We could call out, but when calling my number, it was forwarded to another person's voicemail. He was unable to correct the problem and told me my phone was "probably too old" and told me to get a new phone, and if that didn't work the "operations' would have to solve the problem. I hooked up a new phone and had the same problem. Then I called WOW! Customer service, the rep was very professional and worked with me for almost 1/2 hour and still couldn't correct the problem. She made an appointment for another tech to come out and told me if he can't fix it "operations" would have to take care of it.

Signed a contract for internet, phone and TV. Constant problems from day one and finally had to change to a different company. Charged early term fee for a contract that WOW could not fulfill. Absolutely terrible service/customer service. Nightmare.

WOW has a wonderful way of increasing revenue. 1. Lose your check. 2. When you call in and pay by credit card and have bank call to tell them you did send the check, and a stop payment is issued, they drop the late charge. 3. Mysteriously the check arrives the next day, they submit it and wonder of wonders it has a stop payment on it. 4. Wow now charges you $40 for a bounced check. 5. They try again the following month because they will no longer take your check because it bounced!!!

We moved and did not have Wow coverage at our new location. I received a call shortly after we sold our house asking us to disconnect our service so that the couple who purchased the home from us could begin their contract with Wow. The representative on the phone said nothing about a disconnect fee and because I was on an autopayment schedule, I guess I assumed they wouldn't close the account until after the final payment came out. I received a bill in the mail a few weeks later stating that I owed what was left for the days since the last payment (understandable) but that I owed a $100 disconnect fee.

I've had WOW! for almost 25 years. Every time they hike my rates (which seems to be bi-yearly) I call and get the promise of a reduced rate only to have it hiked again in 6 months. What I'm really most disgusted with is the fact that new customers always get priority rates over those who've been loyal customers (not exclusive to WOW!). Today I called because they keep raising my Internet only rate and the girl was extremely rude when I told her that I was going to explore other options and she just said "well that's your prerogative but we aren't doing anything to keep you". So it's time for me to find yet another internet provider.

I Disputed WOW Cable and Internet pro-rating methods on service I paid in full via credit card and canceled 1 week after services began. I used one (1) week of internet and their pro-rating said I used two (2). I tried to dispute it with WOW way representative to no avail, so I disputed it with Capital One Bank. Capital One Bank credited the amount of my payment to my credit card statement. WOW took the full amount and added returned check fee and sent me another bill... Three (3) what they claim I originally owed them.

I see I am having the same issues as everyone else, this company lies to its customers. I had Wow! Way service and before I signed up I asked the rep if I move out of Wow! Way service area is there an ETF because I had just went through the same issue with Comcast. He told me No. Within that year my job shut down and transferred me to a different state that Wow! Way does not cover and I have been charged an ETF. Not only that but I called to cancel service and was told to turn in the equipment, on my credit report there are 2 charges from you and I was continually billed after canceling service. I need this issue resolved and removed from my credit report ASAP!

I work from home and my internet service on my hardwired computer was constantly intermittent. My signal would drop repeatedly. Wi-fi and phone was the same. Every time I called in, notes were not maintained. Every technician that arrived here would find completely different issues, each would express amazement that the last rep that came here to service this account missed certain issues. I have spent endless hours on the phone with technical service reps telling me there is nothing wrong with my signal, and then do a speed test showing 1 mbps upload and 1 mbps download. They would issue me credits which did not cover my loss in wages. They wanted to charge me an early termination fee for disconnecting their service which they could never get to work properly. Now I have disconnected their service screwed that up too. They owe me money and it's taken another hour and a half rectify the situation.

Massive outages lately, the latest lasting several days and still continuing. No word on when we might see service restored, and the outage covers vast areas of their service area. Outages have been becoming frequent and company is likely losing more customers by the hour. Looking into other providers now myself. Can't rate lower than one star here.

Their customer service sucks. I was their customer for one year and when I moved to an area where there is no WOW service available. They want to charge me 190$ for ending the service. I went to one of their customer services location and they confirmed that if there is no service in the moving area we will not charge you anything but after that, they keep sending me invoices for ending service charge. I called the customer services many times to solve the issue but they are so unprofessional and rude. THINK TWICE.

For 10 years we've been snowbirds and NOT ONCE did Wow get our service turned on or turned off when they were supposed to. Every single time requires multiple phone calls only to face a 3 and a half minute series of menu prompts before you even get in line for help. It's downright maddening. Then once you get someone, they ask you ALL THE SAME questions you already were prompted for - phone number, last four of social security, etc. NO! WHY? Then, the final insult, after you think you're all done, they suggest, "You should call back a few days before you leave to confirm." Confirm WHAT? I just told you what I need! Why do I have to go through this ** again? If I had ANY OTHER choice I'd jump so fast your head would spin. But our park is stuck with Wow. Such horrible horrible horrible service.

Two years ago, I signed up for an Internet package after a door-to-door salesperson assured me that their rates are "locked in," unlike their competitors. After a year, they increased the rates without warning. I called to cancel service, and they said I could get a special discount and rates would not change for 5 years. It turns out they tack this discount on top of a plan that they can arbitrarily increase at will. Sure enough, they snuck through another rate increase this month by switching my base plan to the "WOW! Renewal Internet Plan." No improvements in speed or features, just a higher cost.

This company's contract is meant to steal from its customers and when you try to resolve the issue their representatives are curt, unprofessional and rude. They treat you the customer as if you are obligated to their service and they don't listen or assist in resolving the problem because the problem is yours not theirs. In this day and age when people have choices it's hard to believe that any company would treat people as if it's not the customer who gives the company money so they can have a paycheck. How do they forget that customer service should be their priority. I was literally told by their rep I should wait for them to ruin my credit. They have no solution for me because it's their contract; SERIOUSLY who says things like this and what happen to staying professional and offering service above and beyond what your customer expects. As long as I am living I will do without cable before I ever accept any services from Wide Open West!

Even though I've been with WOW for only a week, my experience with this company is more than disappointing. First of all, a technician who was scheduled to install WOW internet in my house totally screwed up the installation, and as soon as she left and I canceled my service with Spectrum, I stopped receiving internet completely. When I called technical support, nobody could figure out why my internet wasn't working and I was getting completely different responses from different representatives. Some of them told me that I can continue using my old modem that I previously used with Spectrum, while others told me that I need to purchase a new one because WOW works on a different frequency than Spectrum does. Nobody could fix my issue over the phone and no technician was available for 4 days.

We moved to Dunedin, FL in 2017, at that time WOW gave the best price service and I signed up for the internet. I specifically asked him if the prices valid without signing a contract and he said “Yes.” Because we did not want anything longer than a year because we know that we would move to a new place. As planned we moved to a new house and called WOW 3 times to transfer our service and they told me that they do not offer service in my new area. They said they would cancel my service and never mentioned about charging me a fee.