WOW! Internet Cable and Phone Reviews

Apparently I signed up for a two year contract when I called to talk to them about lowering my bill. Then the internet service took a nosedive. ** Just a tip I learned - if you want real service from someone qualified - you have to have a technician out 5 times before they send out the lead technician. And they won't credit your bill unless they have a record of your calls. So call every day. **

On June 25th, 2015 at 0902 hrs, I returned a modem that we were renting from WOW!. WOW! has continued to charge me the rental fee until present day. They scanned it into their system as returned however did not remove it from my bill, which for some unknown reason they must do manually. The overcharge totals $294 + taxes, and they are telling me it's in me for not catching that someone didn't do their job. While at the same time, the modem had been reissued to other customer(s) whom were also charged the rental fee on the same modem. They are only offering to credit $7-$42 of the funds fraudulent collected from me.

When the technician installed my WOW! internet and phone cable he was unable to get my phone to work. We could call out, but when calling my number, it was forwarded to another person's voicemail. He was unable to correct the problem and told me my phone was "probably too old" and told me to get a new phone, and if that didn't work the "operations' would have to solve the problem. I hooked up a new phone and had the same problem. Then I called WOW! Customer service, the rep was very professional and worked with me for almost 1/2 hour and still couldn't correct the problem. She made an appointment for another tech to come out and told me if he can't fix it "operations" would have to take care of it.

Signed a contract for internet, phone and TV. Constant problems from day one and finally had to change to a different company. Charged early term fee for a contract that WOW could not fulfill. Absolutely terrible service/customer service. Nightmare.

WOW has a wonderful way of increasing revenue. 1. Lose your check. 2. When you call in and pay by credit card and have bank call to tell them you did send the check, and a stop payment is issued, they drop the late charge. 3. Mysteriously the check arrives the next day, they submit it and wonder of wonders it has a stop payment on it. 4. Wow now charges you $40 for a bounced check. 5. They try again the following month because they will no longer take your check because it bounced!!!

We moved and did not have Wow coverage at our new location. I received a call shortly after we sold our house asking us to disconnect our service so that the couple who purchased the home from us could begin their contract with Wow. The representative on the phone said nothing about a disconnect fee and because I was on an autopayment schedule, I guess I assumed they wouldn't close the account until after the final payment came out. I received a bill in the mail a few weeks later stating that I owed what was left for the days since the last payment (understandable) but that I owed a $100 disconnect fee.

I've had WOW! for almost 25 years. Every time they hike my rates (which seems to be bi-yearly) I call and get the promise of a reduced rate only to have it hiked again in 6 months. What I'm really most disgusted with is the fact that new customers always get priority rates over those who've been loyal customers (not exclusive to WOW!). Today I called because they keep raising my Internet only rate and the girl was extremely rude when I told her that I was going to explore other options and she just said "well that's your prerogative but we aren't doing anything to keep you". So it's time for me to find yet another internet provider.

I Disputed WOW Cable and Internet pro-rating methods on service I paid in full via credit card and canceled 1 week after services began. I used one (1) week of internet and their pro-rating said I used two (2). I tried to dispute it with WOW way representative to no avail, so I disputed it with Capital One Bank. Capital One Bank credited the amount of my payment to my credit card statement. WOW took the full amount and added returned check fee and sent me another bill... Three (3) what they claim I originally owed them.

I see I am having the same issues as everyone else, this company lies to its customers. I had Wow! Way service and before I signed up I asked the rep if I move out of Wow! Way service area is there an ETF because I had just went through the same issue with Comcast. He told me No. Within that year my job shut down and transferred me to a different state that Wow! Way does not cover and I have been charged an ETF. Not only that but I called to cancel service and was told to turn in the equipment, on my credit report there are 2 charges from you and I was continually billed after canceling service. I need this issue resolved and removed from my credit report ASAP!

I work from home and my internet service on my hardwired computer was constantly intermittent. My signal would drop repeatedly. Wi-fi and phone was the same. Every time I called in, notes were not maintained. Every technician that arrived here would find completely different issues, each would express amazement that the last rep that came here to service this account missed certain issues. I have spent endless hours on the phone with technical service reps telling me there is nothing wrong with my signal, and then do a speed test showing 1 mbps upload and 1 mbps download. They would issue me credits which did not cover my loss in wages. They wanted to charge me an early termination fee for disconnecting their service which they could never get to work properly. Now I have disconnected their service screwed that up too. They owe me money and it's taken another hour and a half rectify the situation.

Massive outages lately, the latest lasting several days and still continuing. No word on when we might see service restored, and the outage covers vast areas of their service area. Outages have been becoming frequent and company is likely losing more customers by the hour. Looking into other providers now myself. Can't rate lower than one star here.

Their customer service sucks. I was their customer for one year and when I moved to an area where there is no WOW service available. They want to charge me 190$ for ending the service. I went to one of their customer services location and they confirmed that if there is no service in the moving area we will not charge you anything but after that, they keep sending me invoices for ending service charge. I called the customer services many times to solve the issue but they are so unprofessional and rude. THINK TWICE.

For 10 years we've been snowbirds and NOT ONCE did Wow get our service turned on or turned off when they were supposed to. Every single time requires multiple phone calls only to face a 3 and a half minute series of menu prompts before you even get in line for help. It's downright maddening. Then once you get someone, they ask you ALL THE SAME questions you already were prompted for - phone number, last four of social security, etc. NO! WHY? Then, the final insult, after you think you're all done, they suggest, "You should call back a few days before you leave to confirm." Confirm WHAT? I just told you what I need! Why do I have to go through this ** again? If I had ANY OTHER choice I'd jump so fast your head would spin. But our park is stuck with Wow. Such horrible horrible horrible service.

Two years ago, I signed up for an Internet package after a door-to-door salesperson assured me that their rates are "locked in," unlike their competitors. After a year, they increased the rates without warning. I called to cancel service, and they said I could get a special discount and rates would not change for 5 years. It turns out they tack this discount on top of a plan that they can arbitrarily increase at will. Sure enough, they snuck through another rate increase this month by switching my base plan to the "WOW! Renewal Internet Plan." No improvements in speed or features, just a higher cost.

This company's contract is meant to steal from its customers and when you try to resolve the issue their representatives are curt, unprofessional and rude. They treat you the customer as if you are obligated to their service and they don't listen or assist in resolving the problem because the problem is yours not theirs. In this day and age when people have choices it's hard to believe that any company would treat people as if it's not the customer who gives the company money so they can have a paycheck. How do they forget that customer service should be their priority. I was literally told by their rep I should wait for them to ruin my credit. They have no solution for me because it's their contract; SERIOUSLY who says things like this and what happen to staying professional and offering service above and beyond what your customer expects. As long as I am living I will do without cable before I ever accept any services from Wide Open West!

Even though I've been with WOW for only a week, my experience with this company is more than disappointing. First of all, a technician who was scheduled to install WOW internet in my house totally screwed up the installation, and as soon as she left and I canceled my service with Spectrum, I stopped receiving internet completely. When I called technical support, nobody could figure out why my internet wasn't working and I was getting completely different responses from different representatives. Some of them told me that I can continue using my old modem that I previously used with Spectrum, while others told me that I need to purchase a new one because WOW works on a different frequency than Spectrum does. Nobody could fix my issue over the phone and no technician was available for 4 days.

We moved to Dunedin, FL in 2017, at that time WOW gave the best price service and I signed up for the internet. I specifically asked him if the prices valid without signing a contract and he said “Yes.” Because we did not want anything longer than a year because we know that we would move to a new place. As planned we moved to a new house and called WOW 3 times to transfer our service and they told me that they do not offer service in my new area. They said they would cancel my service and never mentioned about charging me a fee.

I was approached by a salesman after looking at WOW packages online. I specifically said I was not interested because of the uncertainty of increase amount during the 2nd year of the contract. He assured me the account would only increase by $10 the second year. Based on the discounts listed on my first bill that will expire after one year, the increase for the 2nd year will be $20. When I contacted the billing department, they said they did not have another discount that could be applied to the second year.

Poor internet service. Internet went out for days on a monthly basis. Would call in to customer service to have it repaired only to be told that they would send a tech out in a few days. Finally when the tech came out he found out that the line was cracked due to prior tech's install. I found this odd since no one else seemed to be able to detect what the issue was.

Your people need training on how to handle unhappy customers. Your equipment is sub par to say the least. I've had my gateway and boxes replaced twice and I'm still having issues. The last time I had a technician come to my house, he was 4 hours late. Maybe instead of overbooking your technicians route, hire more technicians and spread the work out. Also, there should be no reason to keep a technician out on a route for 12+ hours. I expect a phone call from a supervisor tomorrow (8/18) or you can find your gateway and cable boxes on the curb.

I have been for 3 days a technician to come and set up my new internet connection. WOW! office is literally across the street. Eventually WOW! told me that a technician will come between 11:00 am and 1:00pm. I took this time off from my job and although I called WOW 3 calls I had to wait until 2:30pm and no technician ever arrived! As a new customer I am very dissatisfied with their so far service and efficiency.

Approximately five years ago I first tried WOW!'s cable tv service. They sent an arrogant young installer who immediately upset me when I caught him standing on my AC compressor to drill a hole. It did not get any better and when he was finished I had a snowy/grainy picture. He scheduled service to come back but the service person told me "that's as good as it gets". So I told him to remove it and I went with another company.

Every end day they have issues with their internet. When we call support or Head of the department they always have one message to pass everyone "We are working on your line only". Disgusting and very poor connection.

I recently switched to the WOW internet only service so I could switch to streaming services for TV as well as telecommute. I was supposed to get 500 Mbs download and 50 Mbs upload. I'm lucky if I can get over 10 Mbs download on a regular basis. Trying to watch a live recording or something DVR and it stops or flat out fails to resume and tells me to come back later. It took over an hour to download a 45 minute video podcast because the network kept failing and I had to restart it every few minutes. And this wasn't during a high traffic time. It was in what should have been a low traffic period where the speed would be at its fastest. It is frustrating beyond belief. What's the point of paying for high speed internet when it only rarely gets above 30 Mbs?

I had an issue with my box and has an appointment on May 18th from 10:00 am - 2:00 pm. I called several times when it ensure someone was coming out and kept getting a message that said someone was. I called back after 1:00 pm and was told someone was on the way, which was not the case. At 3:00 pm I called back to reschedule since I had to go to work and someone came out on Saturday. I was told I wouldn't be charged the $50.00 fee and when I opened my bill for my June payment it was listed.

I recently had reason to pull a copy of my credit report. Imagine my surprise in finding an ongoing collection of $900 by Credit Management out of TX for an account opened in 2/2014 with Wow! Cable. Except I didn't have Wow! Cable in 2014. How this reads is that I opened up an account with them in 2/2014, and it went to collections in 4/2014 and in that short time, I accumulated an exactly $900 bill. How is that even possible? It's not. Because I actually had Comcast during this time.

I moved to a very small town and the only service provider available was WOW! I signed up for the internet and about 6 months later I bought a house. I called WOW! to transfer my service and they told me that they do not offer service in my new area. They said they would cancel my service and charge me a fee. I disputed it with them because I didn't want to cancel, I wanted to transfer. They were extremely rude to me and told me I was '**out of luck'. I called multiple times to speak to a supervisor and I was put on hold for over an hour before they dropped my call. 2 months later they charged my bank account $510. I called and finally was able to speak to a supervisor and she told me the same thing, there's nothing I can do and they can charge me whatever they want. I am so disgusted with this company.

WOW outsources their customer service employees which is a huge mistake. If you have a issue you can't understand them and they are rude! We had a issue with our cable. Was on the phone for 2 hours with a representative who hung up on us when we asked for a supervisor! I called back and asked for a supervisor who spoke clear English. Come to find out per the supervisor you can ask to speak to someone in the U.S. Good to know! WOW do yourself a favor. Instead of saving money by outsourcing use U.S. employees who you can understand and do a much better job!

I have had Wow now for about a year. I got tired of calling them up to come out and get the same working right. It is a worse internet and cable service I have ever had and customer service is not that great. Either I am going to switch to another cable provider. I would never recommend them to anybody. I'm sitting here now because my cable internet is not working again. I am both to get 100 megabytes. Every time I check it I am only getting about 25 megabytes but I'm paying for 100. Very unhappy this company. They're lucky they even got one star.

Poor, terrible, nonexistent service, the worst I have ever encountered!!! We have been calling since March to have our cable installed underground. The cable is currently hung up in the trees, on the ground and 2-3 ft. above ground. A pretty sight and a safety issue! THEY DON'T CARE! I have called numerous times, on the phone for HOURS and NOTHING GETS DONE! I have been told the job has been completed, REALLY! I will send you photos. I have placed several new orders, been given reference numbers, I have been told a supervisor will call, NOTHING!!!

WOW has become a four letter word around my office. This is by far the flakiest connection I have ever had to deal with, and I lived for a year on a satellite connection. It is so bad that I am moving my home service to another provider as well.

When WOW! first started in southern Indiana it was a good company at that time. $30.00 for tv, phone, and internet.hook up in every room. Customs service in Evansville Indiana or Colorado. Leaving WOW! for another internet company $0.0. Now $40.00 for internet and one hookup. Customer service in some other country. Leaving the company will cost you $40.0 for each month left in your contract. If you call to lower the cost and agree it is now a contract between you a WOW!. After 12 years with WOW! I feel up the ** with a wow. Good bye.

I have had a terrible experience with WOW! When my wife and I made the switch to WOW, we did it mostly because of the price. I guess the saying is true... "you get what you pay for." Not only was the Wifi itself an issue, but the customer service was exceptionally bad. The response was slow and every one we dealt with seemed to be disinterested in our issues. I really was going to let it go and not write a review (since we are moving out of their service area and won't have to deal with them anymore), but then they told me I was going to have to pay a termination fee of $210. Also, Ingleberg or Inglewood or whatever the name of the representative was that we spoke with was rude and acted high and mighty. Needless to say, we will never work with or recommend this unprofessional joke of a company.

We only have internet with Wow, but it has been excellent. We pay for 15 megs, we often get over 25 megs and have had no problem with the service [modem/Router went out but they replaced it the next day]. Great service.

I obtained these services for one year at a very low cost and I've never had a break in service. Good prices and customer service too. I would recommend them to others.

Have to use WOW! for internet but I am dumping the cable TV part. Their equipment is old. Their "guide" no longer tells you the episode, just something general. i.e. "Star Trek" Kirk and Spock seek out new life. They charge way too much as well!! Rates go up regularly. And you have to buy premiums packages to get the channels you probably want.

Customer service is nice most of the time but the cost is way too much for the product. And often times, the price goes up, the cable tends to freeze up and the sound goes out.

As with all service providers for internet service most issues are pretty terrible. On a couple of occasions, when I have called, I have had great success due to the particular customer service rep I worked with. However, for general issues it is very difficult to get assistance.

Constantly get billing wrong, poor service, and outrageous pricing. Internet constantly down, phone service unreliable and dropping calls! They use outdated equipment and refuse to update!

So besides the shotty internet service we got from WOW, their billing team and agenda is what really sets me off. I had a ten minute conversation with a guy in the phone when we moved into our new apartment. I specifically asked if the prices he wasn’t offering me was valid for a year contract and he said “Yes.” My husband and I did not want anything longer than a year because our plan was to stay there a year and move. Only an idiot would sign up for a contract for 2 years knowing they’d be staying for one. So skip to a month before our “1 Year Contract” is supposed to be up, I call WOW and ask how much our last bill would be since we would only be using their services for half that month. That's when I’m informed, “Your contract still has a year, because your contracts states for 2 years.”

My husband and I couldn't be more unsatisfied with Wide Open West (WOW) internet. We pay quite a bit per month for a fast speed. Guess What? About 90 percent of the time, our speeds aren't even close to what they're supposed to be. WOW! let the lines hang too low on our street, so when a garbage truck drove past, it ripped the line down, including one attached to our house, and our shutters. When we contacted WOW!, the manager dismissed us and hung up on us. After trying to cancel WOW!, after switching to AT&T, they said they are charging me 90 dollars to cancel while under contract. I will never ever recommend WOW! to anyone ever. Peace out sucky internet.

I'm paying for 30 meg, they say only guarantee 80% of that. Most of the time I get less than 1. Anyone who asks for 1 yr. contract, knows their service is no good. If I could get 80% all the time, I would be happy. Not right but satisfied.

It really sucks when there are NO other options for internet services in your area. I am stuck with WOW and the crappy service that cuts out often. I wish there was another cable company around so there could at least be some competition for customers. WOW raised my rate once again, and didn't notify me about the increase so now I have to pay the extra charges plus a new higher monthly fee. Why can't these companies do something nice for loyal customers?!?

I've used WOW for as long as I can remember, and for the last few years now there have constantly been random periods of time where I'll lose internet or speeds drop dramatically even with the higher speed options. I've noticed that while using a VPN, my internet speed seems to increase almost double which leads me to believe they're throttling speeds based, potentially based on the amount of bandwidth being used or the time of day. That said, I don't know if there is an ISP you can trust these days.

All I can say is wow! This stinks! Internet drops, slow as heck. TV is pixelated and picture quality is bad. So many complaints! Let's see where do I begin... Sales rep, Shaun **, lied about pricing, complained and he stated that he gave me a credit. I did not even have the service for 20 days. Called to cancel. Found out bill was higher than he promised. So one lie after another. Customer service is a joke! Without making this too long, bottom line stay away. We went back to old cable company and am now very happy. Not worth it! It's like cable from the 80's was better.

Internet constantly runs slow and drops out. I have the misfortune of having their Ultra service. I have just about worn out their reset button. TV service frequently locks up or pixelates. They send out a service person and he doesn't do anything. Recently upgraded to 60 mbps hoping it might be better. I could should have just thrown my money away. As much as I hate Comcast they are on the horizon.

WOW is a great way to describe the terrible customer service. I called WOW when I bought a house and let them talk me into a promo package with Internet 500. I called and asked to be changed to Internet 100. They messed that up. Instead, they moved me to a 30M package that isn't even on the website and further costs more than the Internet 100. Every month I have had to get on the phone with them about something on the bill that should not be there and was not there the previous month. If they'd look at my first bill from November 2017 they'd see the new two year agreement for the right package. But for some reason they felt the need to change my contract to a renewal rate. I will never have WOW as my provider again!

WOW says that my daughter signed up for autopay when she made an online payment. For argument's sake, let's say she did. Going forward they have continually deducted 2 months worth of bills at a time. She has asked to be taken off of autopay. After finally getting to a manager they agreed to refund the double deduction and take her off of autopay. They refunded the money to the bank. She then made a payment for what was due and the following day they again took out another double payment.

When we signed up for WOW, they were new to our area, we were excited about their reasonable rates and thrilled with their super helpful customer service. Both qualities are a thing of the past. We disconnected and went with another company because our new housemate was unwilling to put up with internet going in and out every day, not at all reliable or predictable. (I guess we'd gotten used to it.) When we called to let WOW know, we calculated that we had used about half of the last month we'd already paid for. We thought we'd get a refund for a portion of the prior month.

Currently have 30 mbps service for $64/month. 3-21-18 I called and wanted to downgrade to 10 mbps for the advertised rate (on their website) of 29.99/month. Was told that was for new customers with their own modem. Without modem it would be 39.99/month. I agreed, but was told it was only available for new customers. So I will cancel WOW service. Misleading website. They would rather lose a customer of years I suppose. Sad.

I wish I could give WOW! no stars. They are the worst. Do not use their services. I have had multiple issues with service, customer service, constantly adding/changing fees, several employees have flat out lied to me..."I can’t give you a confirmation number, you’ll have to take my word, I canceled your services LOL", "there’s no supervisor on the floor today," "I’ll have a supervisor call you right back," "your price is locked in for a year, no fee increase for a year," etc. Too many issues to write. I am done with WOW, their nonsense and unethical ways of doing business. Stay far away from WOW.

I have had nothing but problems with this company. In one month I have had my cable box replaced 3 times. I got my second bill and was overcharged. I called them to inquire about the charges and was told that I was being charged for the last technician's visit. The customer service rep got rude with me and then hung up on me. I would not recommend this company to anyone. Their products and services are outdated and do not work well. Their programming is terrible. The DVR is a joke.

First I apologize for the long post. We have to have internet for certain things in life. We were with Insight but the prices went up too much. We cancelled and returned the equipment. Sadly we were a victim of companies switching inventory and doing a poor job of it. About a year after returning the equipment we got a bill for $600 from Time Warner to replace a cable box they no longer had in inventory. I have no doubt it was misplaced by them or one of the fly by night installers they hire stole it. Of course we kept our return slip for a while but yes we eventually threw it away. So long story short after arguing with Insight/Time Warner/Spectrum for 2 years I paid $300 so they would not ding my credit. I would have spent more on legal fees to prove we don't have it. I will not do dial-up or satellite internet because it isn't worth it.

My number one concern and dissatisfaction with WOW! Internet Cable and Phone lies in the cost. It's always an introductory price for a year. And I agree but I just don't like it. If the price was stable and not varying I believe they would have a stable and growing customer loyalty.

They have mastered the nickel & dime game. Digital adapter $4.00. Enhanced receiver upgrade-HD/DVR $13. Paper statement fee $1.00. Sports surcharge fee $ 2.00. Internet upgrade $ 30.00 still very slow. Broadcast TV fee $12.90. Now some of these things you can call them about and they will sometimes offer to take $10.00 off of your bill but keep in mind that usually involves a 30 minutes of waiting on hold and sometimes talking to 3 different people. I think sometimes they do this just to get you to hang up.

I was told by the door to door salesman I would get free install but it was charged on my 1st bill. 1 year later I called 11/27 to cancel cable and continue with internet only. The rep on the phone told me it would cost $40 after I negotiated the price. My next bill was $25 higher than with cable & internet. I called at 1218 and after a 25 minute phone call the rep confirmed they made a mistake but said my wife had to re-confirm the account change.

After many years with another provider, I decided to switch to WOW as they promised 500mbs download speed with their internet service. At first the internet speed never reached 150mbs. I had them come out a few times to try to get the service up to the promised 500mbs, but they were never able to get it there. They did get it up to 240mbs. The last time their agent came out, he was rude and told me that the problem was "me"… Really? At that time I decided to switch back to my previous provider. Then last week they sent me a bill for $390??? I called to discuss and have now been on hold about 30 minutes with no resolution. Buyer beware, I have found WOW to be a business with misleading advertising and when you try to hold them accountable to give you what you are paying for they deflect and avoid the customer.

WOW does better than our previous provider ATT in reliability and customer service, but it is far from great! There has to be a better way to see entertainment than to provide me with 100 channels I never watch.

When I signed for a two-year contract for internet I was told transferring services would not be an issue if ever I needed to move. When the day came that I needed to move for a new job and they didn't have services in that area, and the only options they could give me were to continue paying for services I no longer received, transferring my service to a relative in which my name would still be on the bill and credit still on the line, Or terminating my service... in which they would charge me an outrageous early termination fee.

Paid for HD TV package and never received HD reception. Every day I had to reboot the box, after a year of problems the company blamed the installer for not replacing coaxial cable in the house.

When I signed-up with WOW 12/18/2014 my bill for internet and cable T.V. was well below $100/mo. I agreed to the terms with the caveat that my mo. bill NOT be raised without my permission. WOW raised my bill. I agreed to their most basic service - again with them agreeing NOT to raise my bill without my permission. They raised it to ~$125/mo - I was very busy and did nothing - WOW raised it to over $125/mo. - I contacted WOW customer service - after nearly an hour on hold ALEX (Nicaragua) answered and was able to get my basic cable to $97/mo. + state sales tax. My first bill after this - over $130/mo. I contacted WOW customer service and after one hour on hold ROSE (Nicaragua) answered... No record of lower bill - just my (recorded) agreement to a one year commitment.

Many issues with WOW: problems with phone service disconnecting calls, TV often shutting down, and extremely long waits for customer service. Living in a large community, you see repair trucks very often.

I have to jump through hoops to get WOW not rob me with price increases. My bill jump 3 times in the last 4 months (Mike at 1-866-496-9669) confirmed that. And I have been dealing with WOW for 6 years and even though I am not the account holder my husband is, WOW reps have never had a problem making changes with me. Now after 50 minutes on the phone jumping through hoops to get a promotional deal, which is a scam, I'm being told they need to speak with my husband to do it. What a crock, they've never had a problem speaking with me before. And why do I have to go to 3 different departments to get a lower price, I feel like I'm on the "Let's Make A Deal" show.

I understand a hurricane came thru 11 days ago. But what I don't understand is that Duke had millions without power and managed to get it done in 6 days. Now WOW cable on the other hand, I've been on the phone everyday on hold for at least 30 min to 1 hr at a time only to get it will be fixed by Monday which was yesterday. And of course nothing now. They tell me someone will call in 48 hrs. This cable company lacks in all fields. Stay away from them. Customer service horrible, field rep's are all young and do not the best work. Good luck with business WOW. You guys have along way to go!!!

I've been waiting for 3 hrs. and 15 min. for the WOW representative to arrive and fix a number of problems that have been ongoing for over 3 years. The appointment was scheduled for a time frame of 10 a.m. to 1 p.m. and it is now 1:15 p.m. Of course I've also been on hold for 15 min. to determine if the repair man if truly coming today or not. Hideous customer service.

I had WOW Cable for less than 3 weeks the and the box goes out. Now they can only seen a tech out in 3 days. The day before I get the call to confirm appointment, I did. My appointment was between 12 and 3, by 4 I haven't heard or seen a tech. I make a call, was put on hold for twenty minutes for them to tell me he is running late. No **. Why did I have to call you? I ask to speak to a supervisor. Of course no one is available, at 5:01 I get a call recorded that my tech is running late and will be here at 5:10. Still no call from a supervisor. I'm waiting to see what time the tech will come or will he come. They have no respect for their customers once they have your business. It's been less than 3 weeks, how can I get out of this contract? It's now 5:14. I look down the street and they just sitting there.

Unfortunately it is a apartment complex group account where I live. (The Club at PCB) This is the WORST TV CABLE CO. I HAVE EVER HAD! DONT CONSIDER BUYING WOW TV OR INTERNET. They seldom work properly, the tv always freezes up, deletes channels while you are watching them! I am locked into a $50 per month charge for tv (only) and it is a terrible service. Calling never helps. I finally got Chromecast for all rooms so we at least can watch a movie without losing the channel! Just stay away from WOW. I'm moving next lease up and this is one of the reasons.

I have been a customer of WOW for a number of years. My monthly fee is going up monthly. They told me they would charge me more for monthly statements so I went to online statements. Now I can't view my itemized bills although I have downloaded the free version of Adobe Reader. (If you download from the link they provide for Adobe Reader it is an additional $49.95 a month for Adobe Reader.) (What abuse!)

Used WOW internet for half year and the internet was very slow, especially during the weekend and evening. Move out to another place without WOW service, so need to cancel it. I made my phone call to cancel the service and they didn't mention cancellation fee at all. Got my last bill which is -14 dollars, and I made the phone call to pay for it (which should be returning because it is negative), but they charged me 14 dollars instead. SO I called them again, the customer service told me they charged me 100$ cancellation fee, so I still own them 62$. Why not tell me for the first time? if I know that, I would transfer to my friends place rather than cancel it. I felt WOW is fooling me around.

Since it seemed the only people writing reviews were complaining thought I ought to tell my experience. I have been with them for years with almost no problems (even before they were WOW) and the few I had were always handled fast. Today I decided to change over to my own modem and upgrade my service. It was painless and found out I should have changed my "bundle" a long time ago. I went from the same service on cable/phone and 20 mb/s to same service I had for years but upgraded my internet to 100 mb/s and SAVED close to $50 thanks to a helpful customer serve rep. I have almost nothing but good things to say. I hate there is no longer anyone local to talk to without going to the local office. And on the tech side they only approve ONE modem for speeds over that 100 mb/s. But as part of the whole service those are minor things.

I recently moved so I had to cancel my WOW service. While on the phone canceling the service I was told that there would be a cancellation fee of $15, and that I would receive a prorated amount back since I canceled in the middle of the month and that the fee would just come off the top of that amount. Well I received a bill on August 9th for $48.

The worst cable/internet service ever. Not only are their prices outrageous... But the service is very poor. Cable freezes or blacks out at least 4 times a day and the same with the internet. It takes the internet even longer to reconnect... Wow sucks!!! They need to be put out of business for ripping customers off!

Well I was a Knology customer before they became WOW! Had nothing but trouble with them. Cable goes out. Send a technician. Internet out. Send a technician. Technician come when everything's working fine. Never when there's a problem. Was told I had to get the $5.00/month service plan or I'd have to pay $50 for service call. Cable aways pixelated. Internet up down up down. Having to pay for digital boxes after 2 years. Extremely bad customer service. Rude technicians.

I decided in April to try out Wow. I had one of those letters on the door that says "30 days free to try" "no fees" etc... I was all about saving money since I paid with Verizon a lot of money but man they were on top of things. So I got a week later everything installed. The guy put up the cable boxes and the internet and I after he left started to check out the channels. Ok so first of all the channels suck, and after a few days I noticed my service to go in and out, not just cable but also the internet. I work from home and when I get knocked off the internet literally every 20 min. I’m losing money. That's unacceptable! So I canceled, as it says on my paper 30 days free trial. When I talked to the representative they tried to tell me I still have to pay. I argued back and forth and told her free trial means free trial. Anyways finally she agreed with me but then tells me I have to pay 100$ for Wow to pick up the devices!!!

The service did not work even 1 day out of the 3 days I had it. I called to have it turned off and got a bill for 50 dollars and less than 30 days later it was 60. I refuse to pay anything. These people treat everyone so poorly. I hope no one tries then they will be sorry.

This is the second day in a row for contacting WOW! cable. I had constant interruption of service throughout the day yesterday and had to schedule an appointment for another matter today. The appointment time was between 9-12 with no appointment kept nor a phone call. The technician finally showed at 1:21 with no apology. I spent 15 minutes on the phone waiting for a live person, and she said I would receive a call back from her. I waited another 45 minutes with no call, but there was a call placed after I had gone out! HORRIBLE SERVICE!!!

They don't even deserve 1 star! It is now costing us for believing this company. The salesperson lied. I have a piece of paper telling me $89.99 with the fees. It says 2 FREE installations. We had working functioning Comcast in here and we wanted to both try WOW and try for 2 accounts because I am living with someone else who has now been inconvenienced. The tech tried to say we would be charged installation. He said the only way he could do what we wanted was by moving Comcast which is just a cable switch. He did not make sure the Comcast was back on when he left. Now that he is gone, we have no Comcast but we are paying for it and can't go to Comcast for what happened - this is going to cost us to get fixed. He hands me the agreement that says I am paying $105 and some change that I can't read.

I had a business account with WOW both internet and phone. I switched to Spectrum because with WOW I used to lose phone service at least twice a week and my business as a restaurant relies 80% on phone. So after months of trying to switch because WOW kept declining the transfer, I finally called and spoke to someone about it and it went through, I paid early termination fee and thought everything was fine until one day I notice WOW charged my account, so I called them and they said you never cancelled, by the way that was 2 months after I cancelled they decide to suddenly charge me.

I was a long time customer (10 years), complaining about their rates, I was convinced to sign up for another year with their Ulta pkg...at a certain rate. When the bill came it was much higher. Their response was many hours on the phone, promises of call backs that never happened, then finally you have a contract with us, so you're out of luck. I use to recommend WOW. Now STAY AWAY. DO NOT USE THEM!!!

This company is so bad. I play competitive Call of Duty and this is the worst internet to have. I lag constantly. It's not the game. I have 60 mb down and 5 up but I never get 60 mb. At the most I get 40 mb. This company is so bad that I constantly have to reset my router. I do not recommend that you get this ** internet company. At most 3/10. HORRIBLE COMPANY.

Terrible cable, bad customer service, tv glitches, worse than satellite. Our tv and internet has been down for 3 days with no estimated time of the problem being fixed. Our bill has been going up since day one. Never had a problem when it was Broadstripe (Charlotte, MI location)... Very dissatisfied customer. Hello Dish Network.

It started off pretty good rate for the bundle package. Then the bill kept going up. Opened the bill this month. It's 195.19. Friggin ridiculous. Guess it is time to go to Spectrum. Their best package is far cheaper than 195 a month. WOW! seems to reward their longtime customers with rate hikes without warning.

I am a movie nut and have used every cable company in our area for over 30 years. The plain and simple truth is that all cable companies suck. Your best bet is to not get hooked into the scam and read a freaking book. I have WOW and I'm sick of paying as much as my mortgage payment between my WOW and Verizon bills. Yesterday, July 3, we ONLY reduced our ever-rising cable bill from 212.00 to 165.00 by eliminating HBO, etc. WOW. What a deal. I will have to grease up and bend over for the privilege of STILL over paying these crooks until we make the decision to cut all ties. But hey, this country always has and always will be based on greed.

I have been a loyal WOW! customer for 2 years. My bill keeps creeping up. I called to see why they couldn't offer me a comparable rate plan that they offer to new customers. I currently only get 60 megabits and was being charged 74.95 per month. They offer 500 megabits to new customers for 59.99. The best they could do was offer me 12 month contract of 110 megabits for 61.00 per month with a 12 month contract. LAME! I hate this company and I wouldn't advise using them. They would rather lose a good paying customer than provide comparable service to me. CROOKS all of them.

A pleasant experience. Our technician Antonio was intelligent. Fixed the problems with 2nd tv and also helped with questions I had regarding our remotes. He was very patient and thorough. I am glad he was part of our day! Saturday July 1, 2017.

I have never had a problem in the past with this company. Only problem was the price and I changed to DirecTV 1 years ago and still have Internet and Landline service. After a power outage last Thursday I had no issues with DirecTV when the power returned, but no Internet or phone service with WOW. A technician came the next day told me my Ethernet cable was bad and my Netgear Modem/Router was bad. He basically took over my laptop at various point throughout and even restarted my computer without me saying he could. I have no idea that my Netgear is bad because he did not go through any diagnostics. All he could say about my phone was it was BAD very BAD and the company is going to VOiP. I told him forget about the phone then and he had me talk to a representative. She said after talking with him she would get back with me and that did not happen, he hung up.

I did my research before calling to investigate switching from Spectrum to WOW. I had specific questions to ask Lydia. She didn't listen to my needs repeatedly, couldn't answer questions as she was quite unknowledgeable and LIED about costs. She was all hype just like a snaky car salesperson. I finally pinned her down about itemized costs one too many times and she hung up on me; couldn't handle the truth. Do you think I'm switching?

This company needs to be slapped with a class action suit. I recently called WOW to see how much it would cost me a month if I had my cable, phone and internet bundled with them. I was quoted a price of $121.99 which was a lot less than I was paying so I had them come out and set it up. I get my first bill and it's for $190.49!! I couldn't believe it. I looked over my bill carefully to see if I could figure out what the hell was going on but it was full of all kinds of mysterious fees and surcharges.

WOW came on my property, drilled holes all over the walls and inserted cable lines. I was out for an appointment when I returned home, had 3 WOW employees needing entry to my residency! I had to call the Police, as they were trespassing, refusing to get off my property. After the Cops arrived, so much yadda, yadda, yadda...it turns out they were in the wrong residency and wrong street! >:-( Had been calling them for 2 years before they blocked my phone number. NEVER REPAIRED OR UNDID THEIR DAMAGES! Bright House Networks had to come back out here and undo, repair, and restore! WOW CLAIMED I had their services - but it never existed; the trespass warning was issued!

Their word isn't worth a glass... 3 years excellent customer, and last year WOW said they would not drop any more calls, and let me know of Internet maintenance if I would agree to a one-year commitment. They knew I had a medical alert system. I held my agreement Steven Cochran, CEO of Wow, but your company's word isn't worth a glass of water to a desert rat. I am leaving this month because I do not do business with liars Steven ~ Ever since takeover of Knology, and WoW. Learned my home state does not regulate cable and Internet. They have taken advantage of shifting members with their hoodwinked ads. I say if you're wise do not get involved with this unfair business practices company. If they don't have customers, they don't have WOW. Let's run them out of USA.

I have been a WOW customer for 6 years. I actually turned in one of my cable boxes to decrease my monthly payment. The first month after that my bill decreased and then the next month it increases to what I was paying prior to turning in the box. I called customer service and they couldn't explain the increase but said I would need to speak to someone in my local office. They told me someone from my local office would contact me within 2 days. After waiting 4 days I called them again. Same story! I'm fed up with this. Paying too much already for subpar service. I am looking into a satellite dish or something that I will at least get more channels and faster Internet.

As an attorney, it is my personal opinion this company engages in intentional conduct to charge customers erroneous fees hoping the customer will not pay attention to the bill and pay an amount WOW is not entitled to. I personally experienced this intentional conduct with WOW on more than one occasion. Buyer beware!

My neighbor power washed his fence last week and exposed the WOW cable. I called Friday, June 2, 2017 to ask for an appointment to have it reburied. It was scheduled for the next day (6-3-17) between 8am-12pm EST. The technician did not show during that time so I left for my appointment. I returned home to find no note from WOW on my door and the wire still exposed. I was on the phone with customer service for almost two hours to find out the tech says he was here at 12:55 (almost an hour late with no call) and didn't see any wires on the side of my house and said he'd called my cell but I didn't answer. I have no missed calls or voicemail and I specifically explained during my initial call that the wire was at the back of the property near the cable boxes half under a fence (but still reachable). At no point did I say it was on my house.

WOW advertises pricing, but when all is said and done, it's nothing close to what the say. I signed up for cable and internet and was told the medium package was 79.00. We started getting bills for 150.00 and I realized they were charging for the large pkg. and internet was separate. Not what was said at time of sign up. Thankfully, we didn't have a contract. I purchased an android TV box and my husband bought an antenna and booster, so all boxes were returned yet, they continued to try to charge for them. Their error and they want your money for overcharges and they'll credit it the next month... NOT!!

My family was very appreciative of the top notch customer service provided by one employee in the Panama City, FL office. Her name was Danielle **, and she listened to our concerns. She validated our loyal customer status and resolved a frustrating billing situation, no other employee had been able to. She was polite and a refreshing.

I recently changed to WOW! from Brighthouse. I went to pay the bill and was told that I had to pay the whole bill not just the past due amount. The service is horrible. Customer service is horrible and lie to you.

I moved just a mile away from my old address and when I called WOW to transfer service. Wow informed me that they could not provide service at my new address. They refused me service contracted and is now trying to charge me the early termination fee. They violate the contract and then charge me for it!!!

Cable has been out for over 2 days. Unable to reach customer service and on hold 35-50 minutes 5 times over the course of 2 days. There is no communication with customers what the issue is... Please file a complaint with the FCC and possible complaint with Attorney General. Unacceptable business practices. Will never recommend this company.

I accessed WOW online while looking to change from Spectrum (who DOUBLED my bill when they took over from Time Warner!). Two days later Mr. ** shows up at my door at 6:30 in the evening. He ran through his sales pitch and I told him I wanted to think about it. The price, the package, the superior customer service claim, the Christian values of the company all sounded good, so I made an appointment for Mr. ** to come back. I wanted to give Spectrum a chance to give me a deal I could live with. When I met again with Mr. **, he sold that package! I mean, HE SOLD THAT PACKAGE!!! And who doesn't believe a nice elderly gentleman espousing Christian values and choosing to work for WOW after retiring because they had the same core values as he did?

I signed up for WOW because I was so sick of dealing with Comcast raising their rates and billing me extra charges. WOW advertised that they were a different kind of company and didn't require contracts. 6 months later I got an ill with my rate for internet only raised to $100. I spent three weeks in customer service hell getting jacked around with no results and finally went all the way to North Charleston to the home office where I was told they have an ongoing issue with their phone customer service.

I switched from Spectrum because my bills were too high there. I called to get in on a promotion for a $60 a month for internet and cable. I just missed the sale I was told but there was a new offer for $80 a month cable and internet. Still far cheaper than I was paying at Spectrum so I went ahead with the deal. The whole installation was a disaster having to take time out from work twice to have it done properly. Each time for several hours. The cable guide has to be the first one ever made back from the eighties! It is so old and antiquated and just unpleasant to even look at it let alone navigate. The cable service is constantly going out with the standard apologize for the inconvenience message on the screen. My bills are twice what the deal was quoted at which was the $80 a month so I'm paying more than I was paying at Spectrum for far ** service.

I have had WOW since September 2014. I put up with their service as $42 a month was a deal. However now paying $65 and it has got worse as I am constantly resetting the cable box and when streaming soccer matches I have to reboot the page as screen freezes or the picture lags. WOW has been out several times and found no issue with the equipment.

I have been a WOW! customer for 3 years and hate it! However, this is the only Internet in my area. The internet is very slow. I have 30 Mbps. My speeds is as slow as 15Mbps. When using the internet the computer constantly stops and have to continue to load and reload. The WI-Fi is very slow. When other devices are connected to Wi-fi, it just show loading. It never stops! I called WOW! to complain. After being passed around several times, I finally spoke with someone who continued to repeat himself. He told me that there were no supervisors to speak with and that I had to hold again. I was on hold for 23 minutes.

I have been a loyal customer for well over 10 years. I have my account set up on direct pay - so it's auto paid out of my bank account. The internet service is often poor. Each year, or sometimes sooner, they try to jack up the prices on you. You can negotiate it back down sometimes if you get tough with them. When you call the customer service line - you better be able to speak Spanish. More often than not, your call gets routed Central America. The phone service is not always great. They have messed up my business by taking my calls off auto forward... And I have lost customers because I did not respond to their calls... as I had no idea I was not getting them... Repairs vary - often they are late. The repair staff however is always decent. The only reason I do business with WOW is that the other cable companies in Ohio are even worse. Wow sucks. Really sucks, but the other providers suck even worse.

They refuse to do anything about the number of robocalls, spoofed numbers and other scammers using their system. Other providers are now blocking these calls using an FCC approved system, called Nomorobo but WOW does and will not. Management does not care. The result is numerous harassing calls using their phone system.

Cable kept cutting out, 5 to 25 times a day, worse late at night. 1st call was a very nice gentleman with great customer service skills. A tech arrived 2 days later and fixed the weak signal problem, or so we thought. Same problem persisted. I called three days later and became acquainted with a woman who desperately needs a job far from any public contact. I requested a service call that day, not an unreasonable request given the circumstances. I was told that probably wasn't happening and gave a cell # to let me know when someone could come out. 6 days - and no call later - I contacted Spectrum. Contacted Wow this morning to terminate this afternoon. They cut everything off immediately. Vindictive certainly wins over the customer. This is but my 1st stop on a Wow-bashing tour of social media. Consumer beware!

We have had nothing but ongoing intermittent loss of service through WOW's ineptitude. We routinely lose channels for hours at a time which mysteriously pop back up; yet, the stock answer from Customer Service is a technician needs to come out and even worse, "we are not experiencing any issues" when we find out through other sources that they indeed are. Final word: THE WORST. Stay away. We are researching alternative services that are more reliable and appreciative of their customers.

I only had Wowway for a little while. I then went back to Comcast, I put my order in on the 6th of March and they installed it on the 13th. But when Comcast came out there was a problem. The phone wasn't ported over, and of course it was customers services fault. So then here is don't have a phone, so the fun begins. And I contacted the porting department at Wowway today and talked to a Mary and she said that it was ported over to Comcast on the 17th and to contact customer service (wow), tell them to read the comments and disconnect and release the phone number. And everything should be good go. Well I still don't have a phone, so this phone number no longer belongs to Wowway and they need to give me my number.

I have had WOW for about 7 months. This is the 2nd time both services went down. I called them today, Thursday March 16 and they can't send anyone out till Sunday. Unbelievable! The internet is slow too. Plus you get charged for when you have no services. I'm over poor customer service. Moving on...

I signed up for internet and phone service. The internet speed was supposed to be 60 Mbps but never clocked higher than 28 Mbps and I could never use Safari. After complaining and the company never doing anything to correct the issue, I switched to Spectrum. I called on Feb. 1, 2017 the date of the end of the billing cycle, and canceled service. I then received a bill the next month for service that was terminated. I was charged because they said I was told I had to return their equipment the next day, which I never was told that! After speaking to an acting supervisor, to no avail I paid the amount. This company has such terrible ratings because of issues like these. Consumer BEWARE!!!

I've switched (cable/internet/) from Comcast to WOW. Well, I guess you get what you pay for. Our family has several laptops and smart phones. We noticed immediately the slow download time on the internet, which measured as slow and very slow. As WOW is landline, we could not install our WiFi printer, which had been very convenient previously with Comcast as we could print from any device anywhere in the house. This is very important point if you use WiFi devices, which "attach" to your computer, laptop, iPad. The TV remote is much more intuitive and can record an entire series, not just one episode. Gee, this sounds like a commercial for Comcast aka Xfinity.

Customer service is one of the things which customers considers when buying a product or service. The other thing is the quality of your product or service. So, I'm sure you understand how important it is. A great customer service will not only give you a satisfied customer but also a loyal one. However, I've felt we have been too loyal to Wow. For months even years we have seen money go out the window, we've seen issues with cable, phone and the internet.

We have had so many issues with this service. I wanted to write you to make you aware that the Pinellas location is absolutely horrible! It all started when the guy come out to install our service. He did a good job we thought until we looked out back and saw a dangling wire going across our backyard and the side of our house. Turns out he cut wires to a company that no longer exists. When we called customer service to have someone come out and take care of it. We were told that cutting another company's wire is illegal and would not send anyone out.

Switched to WOW for the price. It was a complete disaster from the start. I got the speed I was paying for, for less than one day. I figured it was growing pains, so I gave it a couple of days. I was made to feel it was my house network problem. But I disconnected all but one computer. It was on them. $50 if you are a no show for a appointment, nothing if they are late. When you disconnect service after 53 minutes on the phone, you are directed to return the equipment immediately or be charged. The drop-off is more than a hour from my house. They are crooks and will try scare tactics to keep you as a hostage customer. They are all about themselves, not the customer. There should be a class action lawsuit to punish them for the way they behave.

I started having intermittent service outage issues with my cable service in November 2016. Between November and January 2017 I received 4 service tech visits including service supervisor. In short, my service was connected (4 years ago) to COMCAST equipment at the pole. When I received my bill in January, they charged me for ALL the service visits and did not even offer a credit for the service outage. After speaking with a CSR on January 24th, a $170 credit was offered (3 tech visits and $20 for outage). I requested the revised January balance and paid it. On February 13, I received a $331.00 bill with a $120 past due amount. After 5 phone calls to WOW attempting to resolve the issue, I decided to cancel my service effective February 16, 2017. To top it off I CONTINUED to have service outages. If you are researching Cable and Internet services, I would definitely NOT recommend WOW.

Awful! Called because my neighbor got our building condemned. WOW! actually told me I should have called to make sure the place I was moving allowed WOW! services or should have gone to a shelter until I could find something. Now they think I should claim my early termination fee on my renter's insurance... I'm not claiming my $1300 TV that was ruined because I do not want the higher rates, what makes them think I would claim my early termination fee... Worst customer service ever! Life she never happen to you if you have Wow!

This cable company has lousy service. Would not recommend them. Going back to Comcast. The tv freezes often. I leave my TV on when I'm gone for a reason. Automatically goes into a Wow screen if no activity. Constantly asking you to restart. Customer service representatives aren't knowledgeable. Paid bill at payment center. Now they say it takes 8 days for them to get payment. Have receipt. Paid it 3 days ago. Now you say you're going to cut my service. Fine. I will be disconnecting my service period.

I have literally have had the worst customer service with Wow. They raise your rates without notice. The Wi-Fi and cable are constantly dropping at home. They have been out several times and we still have issues. Whenever I call in for support the hold times are horrendous. To top it off at our business when I call, it again takes forever to finally get to the right person, then they say that will contact you in regards to issues, and they NEVER call back. Customer service is NOT difficult!

I was using WOW cable and internet services, the bill was always changing - going up and down - so I purchased a HD antennae. I returned the first box in September 2015 and the second in January 2016 and disconnected my cable but kept the internet access. In October I was relocated and disconnected my WOW internet. I received a bill in November showing I had a credit of $26 and change. In December I received a bill for $605 for equipment not returned. I had thankfully kept my return receipts. I called WOW, stated I had the return receipts, they had no way for me to send the receipts to them for verification. Instead they offered to conduct an investigation.

Long ago I had America's top cable that was bought by Wide Open West. Immediately, the problems started. That Christmas, everyone in my city was disconnected for six hours. I switched. I've been playing this 2 years bundle game with them for years! You can be standing next to your "gateway" and have no service! Slower than a turtle no matter how much you pay! And just try to disconnect! They'very taken a page from the Comcast playbook. You'll get an argument and charged but not disconnected. It's a complete mess and I'd rather deal with Comcast than these jokers.

I called about a problem. The next thing I know is my TV is not working so the person said they would send someone out that day. Well that was the first lie then when I called later in the day to see if they were coming I got yelled at for calling. So later I said that I thought someone was coming out and he said lie number 2 yes someone was. Well that was Tuesday. I finally got someone to come out on Friday. If I have another problem I will go back to the other cable company that I left for WOW! What a mistake. I WOULD never recommend this piece of crap cable company.

If you are looking around at different options for your internet service and cable, DO NOT look towards WOW. Excuse my language, but this is the ** connection I've had in all my years. We switched to WOW because of the cheaper prices, we figured, "sure it won't be as fast but it'll still work!" WRONG THIS WIFI IS SERIOUSLY HORRENDOUS!! I'm not one to leave reviews at all but after much frustration I feel it is my need to warn ANYONE that no matter the price WOW IS THE WORST COMPANY YOU CAN COUNT ON. My sisters and I are all in college, we all take classes online, I can not explain how frustrated I am that while taking online tests the wifi will just shut off completely, this past semester the wifi shut on me 2 times and I was not able to finish my tests, I emailed my professor the first time and called WOW, my professor told me there was nothing she could do about it. WOW apologized and said it wouldn't happen again.

DO NOT GET INVOLVED WITH THIS INFERIOR COMPANY. Invited a young salesman into my home to explain the WOW program. Decided to switch even though it would cost me to do so. WHAT A DISASTER. My land line stopped working (internet-based) and the Wi-Fi quit functioning. I attempted to contact my salesman and only received an answering machine AND NO CALL BACK. He would not return my call. Several calls to the company proved to be a waste. Very unfriendly and unhelpful people. At the same time we received the billing. THE SALESMAN LIED!! Most everything he told us was untrue.

After a citywide internet outage, I had to wait on the customer service phone line for more than 30 minutes as I tried to report it. I had to use WOW twitter to find out what was going on. The company was way behind in finding out what was causing the outage. Bad customer service. Even the whole city had experienced the near 2-day outage. One had to call into WOW's "hard to get a human" system and wait to ask for credit for the time without cable. Streaming for movies really is slow at times.

I'll start by saying, if you have a choice other than WOW cable, take it. WOW may be a great company elsewhere, but when they acquired Graceba, for some reason they kept the local systems; the bill pay for Dothan area is not integrated with the parent company, and it is the biggest POS ever. You cannot use it on a mobile device, if there is more than one bill on your statement you don't have the option to pay the one that's due immediately, you can only pay the statement amount.

Internet, per advertising, 39.99, my first bill was Wow!'s first lie. The rep. I spoke with assured me I wouldn't be billed until Jan, this was in Dec. Approximately 6 days later, I get a bill for 134.25! I don't have any small bundle package, no cable tv service!! It's a shame how a multi-million dollar company can't or won't deal honestly with their customers & potential ones. WOW! BY CHOICE choose to be deceitful, greed oriented & malicious, thugs!!

We moved and personally returned their equipment back to them. I took it to the store, stood in line, went up to the counter, waited for the lady to log it back into their system and give me a receipt. She told me everything was good to go, and I left. A few months later, we get a collections notice saying we owe them $85 for the equipment that we never turned in. Of course, we didn't have the receipt anymore, because when you're moving with 4 small kids, things like that happen. (Will take a picture of these type of receipts in the future.)

Wow! dropped Encore/StarzEncore from our list of channels, which for the past 16 months was included in our total price. Not only did they raise their rates over $40 after 1 year, they reduced our lineup by 3 movie channels. Encore was included - Starz was not. Merger of new StarzEncore channel means that none are included. Subscribers pay higher rates and have 3 fewer channels. Yet another corporate decision resulting in profit over service.

I had a salesman (who was let go from the company) make false statements about their contract. I was upset but I contacted the CEO and all was made right within hours. Very satisfied with the prompt customer service that I received. The problem was frustrating but their resolution was more than satisfactory. I was completely satisfied with the internet speed while I had it.

Our cable, internet and phone went out shortly into the Sugar Bowl on a stormy night. It was a Monday. Bridgette said we might get service by Friday! What a load of bull! If service was important you'd get my service on quickly like it was important! WOW service lady basically said because she didn't know other outages were being reported she didn't know if we had a problem! So they "send a signal" to my box, "which can't receive a signal" and "nothing happened." Meanwhile, I've got to act like I'm glad I chose service from a company who doesn't know it's storming outside. If my cell battery goes dead, how do I call for a firetruck if my house catches on fire? I want all the potential customers to know about this godforsaken service. Shall I rely on this team for the championship game as well? Meanwhile I'm paying for service I do not have - cable, internet or phone.

Their business ethics are deplorable when it comes to overcharging and increasing their fees. I have been a loyal and on-time paying customer, but they keep increasing my rates. My latest statement was $67.01 up from $45.88 for their lowest level 10 mbps internet service only. I have tried on multiple calls to try and negotiate this overcharge/rate increase for a service I can accordingly get from their advertised price for my area. I suppose my only recourse is to drop my service and move on.

These clowns came to my neighborhood to lay fiber for the neighborhood. I don't even have their service. They dug up one location and made an error and dug in the wrong place. Then dug in another, did their job, said they would come back and fix it. 2 months later 7 calls and they still haven't come out. I am driving down to their office tomorrow to see if I can get something done. If not, time to go to small claims court to see what I can get out of them. I may even call the police and file a criminal mischief report. As for their service I will never know because I will never use them. If they can't do something as simple as come back out and replace sod, I have no confidence in them providing a service. They are a joke for an organization. If you can't do the simple things, how can anyone trust you to do the complex things like providing internet service.

Have been a cable, internet and phone customer for over 10, probably 15 years since Cox Cable left North Olmsted. For the past 5 years (since turning 65), I have had difficulty keeping up with the rate increases. I have called and the customer service people usually placate me by offering to eliminate $10-$15 per month for 12 months only. Last year, some nice person gave me the number of a WOW department that helps with these types of problems. I have lost the number and or department name and I guess the perks expired. In June my rates were raised and since then, a few more small rates have crept in. In November, my bill was around $141. This month, the bill has increased to $178. I am on a fixed income and this is TOO MUCH.

Oh! Wow has the most incompetent people in the USA... No communication with their company. 2 months and no bill, kept calling in that duration. Got billed, got late fee, still can't get through the unprofessional, incompetent, imbecile employees and managers... More stupid, you call up the same number, you get rep from every state or overseas.

Multiple problems: Was owed $9.06 and have paperwork to prove but have given up after 3 calls and 4 month wait. Not a lot of money but it's mine, not theirs. Be sure to check on statement under 'Additional Services' for what they're charging you. Was charged for an extra adaptor I didn't have but I had no way of proving it. Adaptor charge was $1.99/month. I was charged $2. Again, not a lot of money for me, but if they're overcharging all their customers by a penny, this is a tidy, illicit, profit for WOWWAY. Again, have the paperwork to verify.

Most incompetent place I have ever had the extreme misfortune of doing business with. The CSRs are beyond ignorant & clueless. The technicians are just as ignorant & clueless, plus very lazy. There should be a picture of this company as an example when you look up such words like deceitful, fraudulent, and liar for they fit it to a T. This week I have had about every free moment of my time monopolized by these incompetent idiots and still nothing resolved. I admonish ALL to heed the warnings and stay away from this company for they will suck the life out of you in their continuous lies. The hold time to get to a human is ridiculous and to get someone in charge... I do not think such a person exist there. I got 2 team leads, Norma & Garrett; both as useless as ** on a bull & according to Garrett, their bosses don't talk to the consumers. So once in, you play hell to get out AND get your money back.

My most recent statement shows a $1 charge for "Additional WOW! Cable TV Services". We do not have cable tv, so I called the billing department and asked that this charge be removed. Dashawn told me this charge was for paper billing and if I signed up for paperless billing he could remove this charge. So I signed up for paperless billing, but the charge was not removed. I called again. Ray informed me that the charge could not be removed even though it specifically states on my statement that it is a "Cable TV Services" charge and I have no cable tv.

After 3 months of service I finally received my 1st paper statement! I kept calling and asking why my "fees" were $33... no clear answer. First of all, the day they installed my cable they cut all the other cables on my house and left me without a landline from another company. THEN THE TECH WHO CAME TO MY HOUSE said it would be $50 to fix - I sent him away!!! Now I see they have been charging me $4 for a magazine I never got and did not order. They also have been charging me $5 for "Protection plan" I did not want and STILL TRIED TO CHARGE ME $50 to come to my house and repair what they had done. (They said they had to cut all other cables or I would have "interference" which I found out is a lie!!)

Well after being a customer for 3 years, these people will not give me a 24 hour payment change or call at midnight and then I will get it after they interrupt the service!!! Yeah right like they're going to turn it back on! I know this is what they offered me before!! A 3 day hold call before service interruption!! Now they change it and tell me no they didn't!! On top of the fact I have to request a U.S. Customer service rep!!!

I have been a Wow!/Knology customer for years and I am nearing the end. While the service is decent the prices are insane. $189mo for cable and 30mb internet. I have 3 boxes but still ridiculous. I call to question the lower prices on their web page but are for new customers only, so screw the long time customer I guess. Thought about just canceling my service and reopening in GF's name for 2 year contract saving about $100 a month. They knocked $25 off for 12mos to keep me but I think that'll be the end of this bank draining Wow! experience.

I filed a BBB complaint and got nowhere. The BBB did nothing. What a waste of time. I filed an FCC complaint and got nowhere. The FCC did nothing. Also a waste of time. WOW appears to be untouchable. They do not honor the contacts they agree to over the phone. Their customer service (I use the term loosely) is not reliable. they say one thing and do another. I have spoken with extremely rude people from their so called executive response team.

I'm disappointed in WOW here in the Detroit area. I signed up with them about 5 years ago after moving into my new house for a 24-month price. The price remained the same for 24 months. Awesome. 12 months ago, I signed up for a 24-month internet offer. Was told this would be the price for 24 months. Well, last month my statement changed. Instead of just saying Internet Discount for 24 months they added some text below it. 1 to 12 month discount at one price, then a 13-24 discount. If this was the deal all along, why wasn’t their statement stating that for the last year. You point out what you were told a year ago. They just say, nope, that's not the deal. Not sure what I can do about it. Guess I have to look at switch providers. Glad I have a couple options. I feel bad for the people that only get 1 provider option. Good luck with your dealing with them.

Was a customer with Wow for 4 year living in Madison AL, got a divorce from my wife in March of 2016 and I moved out of the house in Feb 2016. I cancelled my service with WOW in June over the phone and the representative tells me that I have no remaining balance. So I assume I am free and clear. However I was not. I received a bill the next month so I call in to explain and they said they will look into it, gave me a reference # and told me to call back within 5 days or so. I call back and have to repeat the entire story and again they said they would investigate the call I originally made. They said they would contact me. I wait another month only to receive another bill. I call again and explain the entire story again and they said they would look into it and get back to me. I never hear from them. In the meantime, late fees are accruing, and new monthly charges are building up.

Awful. Bill goes up $10 this month with no warning. Commensurate with that increase was a drop in throughput from 30M to around <10M. Upload does not seem to be affected but WOW has really gone downhill. You would think a provider company would have a website with real-time status information for the various areas they serve. NOT WOW! No status, so I can only assume they have a problem which only a phone call to their less than stellar tech support will explain. Save the explanation - get with the times by putting real-time info on a web page. I reset my modem and router, which WOW's tech support would have had me do anyway. No change in status. This is a problem with WOW that has shown up in the last two days of operation. VERY DISAPPOINTED. SEEKING ANOTHER PROVIDER. Fortunately my city has four different providers (and growing).

This company is robbing hard working people with their unreliable and overcharged services. I was a former customer of Knology, which offered great services and I never had any problems until this company took over. They offer you a promotional rate for the first year and after that it is downhill, your bill will start to increase on top of all the other miscellaneous charges for service that barely works most of the time. And the reason they are able to get away with this is because depending on where you live, you are only allowed to use a certain cable provider for your area unless you opt for satellite cable or move out their service area altogether. It's a disgrace and bad business and greed eventually has a end. Everyone needs to contact the Better Business Bureau and make complaints on this company.

This is the worse company I have ever had the displeasure of dealing with. They lie to you and change your billing cycle without warning. Then without warning, will interrupt your services. They are rude and barely speak English. I have never been so offended or appalled with a company in my life.

This company has the worst client service ever!!! I work in the client service industry and I would have been fired if I had given this awful service!!! Our cable and internet were out and they promised us service the next day. No show. We called and called and called and they said no appt was scheduled for today. Called again and they said "oh sure we will be there." It's now 9 pm and we are arguing with a supervisor about the appointment. Awful service, awful communication. We will disconnect service immediately.

Worst customer service ever! Service is fine unless you want to stream Directv. But representative signed me up with maiden name that I haven't used in 10.5 years. I assume he got it from background check? When I called about it I was told they don't have access to that information so I must have given it to the rep. But I didn't. The manager said he had no idea who signed me up. If I want my name changed I have to submit a form and my marriage certificate. They wouldn't look at my original papers and literally called me a liar for saying that I didn't sign up with my maiden name.

I have never been so disappointed in a company. The most unreliable, unsatisfying cable to exist. Countless times I have made appointments with WOW, which I confirmed numerous times and they still did not show when I have made inconvenient arrangements to be home from school and work so that I would be there for WOW cable to come. I would recommend to cancel cable immediately with WOW.

What has happened to Wide Open West (WOW) cable/internet/phone services? I have had WOW since I moved into my house. Over the last 5 years, their products and service has gone downhill. For the last 3 years my cable has had digital breakups. WOW fixed that problem at my expense. In order to get it fixed, I had to upgrade my cable box and service from Regular to Ultra. Next issue: now, I cannot seem to get my internet speeds up to what I am being charged for. I pay for a tier 2 package. I have had numerous service men out (at a charge of $50 each time, and it is WOW's own equipment), no one seems to be able to fix the problem.