WOW! Internet Cable and Phone
Our promise. We provide a buying advantage with verified reviews and unbiased editorial research.
About WOW! Internet Cable and Phone
This profile has not been claimed by the company. See reviews below to learn more or submit your own review.
WOW! Internet Cable and Phone Reviews
A link has directed you to this review. Its location on this page may change next time you visit.
- 4,240,869 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
I had been wanting to switch providers and a WOW sales person came to the door. What they shared with me was I could cut my bill by a lot, I could do a 30 day trial period side by side my other company. Then if I decided to keep it they will come out and finalize it then our monthly billing would start. They said if I decided I didn't want it no problem, just call them and they will come out hook back up my previous company, hand me a box to return the equipment no harm done. The salesman and the installation guy all said that if I had any questions to just call the salesman, his number was on the flyer they handed me. Of course he can not be reached at that number.
Well that is not what happened. After two weeks I received a bill. When I called about it they thought I was crazy when I told them what was promised. They said I would have to call my other company to come out and re-hook up. They told me to just disregard the bill, and it will take a week for disconnection, and another week to receive the package to return the equipment. This then puts us over the 30 day mark, and I know they will be charging us more.
I have called multiple times, each time I get a different response. I spoke to a supervisor today, and he had broken english so was hard to really understand him but basically it's going to take over two weeks to get this disconnected. Everything I was originally told was a lie, and he refused to send me an email in writing what we discussed. It will remain to be seen what happens over this. Their sales team are crooked and the customer service has to clean up the mess.
Customers beware!! WOW! is not honoring their promotional ads (promotional visa gift cards). I have contacted multiple customer support agents regarding the promotion/offer that was promised during the service sign-up process and they are refusing to honor their advertisement. I have paid all my bill on time (with auto pay) and have had my service uninterrupted (90-day active Internet service).
In addition, as of 4/23/2023 I have now had my service for 5 months and they have already hiked my bill without notice and was also promised that my bill will not go up for at least a year (55/month internet service). It is disgusting the tactics WOW is now employing: deceptive and fraudulent. I will continue to file complaints and leave reviews where ever and whenever I can and will fight and dispute this fraudulence behavior. I will let every person around me know what WOW is doing as well. Shame on them.
Thank you, you have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.
I highly encourage you to find another ISP. WOW has customer service advocates overseas who either don't speak good English or don't understand the English language. WOW will advertise specials but doesn't disclose the special is for new customers. I have spoken to 3 different people in 2 days and all 3 contradicted each other. I sent an email to the CEO and have not received a response. A long-time customer will be moving on.
Been trying to cancel service for elderly parents since 10/2022. It is now 1/2023, they have not had Wow cable for over 3 months. Keep getting bills, over 20 calls and 20 people that say they are going to cancel service, nothing is done. We have brought back cable box in 10/2022 and they are still showing up as active customer. Terrible Terrible company, should be out of business.
Bad customer service. Slow speed. Not reliable. Got nothing but issues. Customer service totally disoriented- have no idea what they are doing. All day calling WOW and every rep create a different story. Do not get WOW-
Atrocious service. Technicians and representatives are not knowledgeable at all! Bad business practices. Constant outages. If you work from home or have online classes do not waste your time especially if you live in Georgia or Michigan. They also delete and surprise bad reviews and some tweets.
I was looking to make a change from my current cable company and looked to lower my bill but continue the same service level of my current cable company. WOW sales person told me that my bill for the same services would be $131.00-$134.00 a month. These services included; Land Line, Cable (with ESPN and National Geographic and more. Mid grade channels), "Porting" of my current telephone number, Wi-Fi with 12 months of a modem free of charge. AWESOME! HA HA HA!!! The installer came out and drilled multiple holes in my house and through the outside wall into my living room. He was extremely nice and personable.
Once he turned on the cable and the TV, it was apparent that it was the BASIC Cable service. The installer told me that I had to contact the sales team to upgrade the service. I contacted WOW sales and they informed me that the upgrade would be an additional $50.00. NO! I explained what the initial sales person told me and this new person informed me that this was incorrect and the best she could do was to offer me $161.00 a month. I finally gave in and agreed because it was still better than the previous company's costs. I was sent a text from WOW requesting information regarding porting of my telephone number, a telephone number I have had since I was 6 years old, 55 years. I responded to the text and got a confirmation. One week later I get a call from WOW saying that they were having a problem porting my phone number. They never told me that I had to keep my old cable service until they ported the number.
No my number is lost and WOW is unable to get it back and won't even attempt to see if the number is still available. After many angry calls, WOW informed me there was nothing they could do. I asked how much removing a landline from service would save me each month and not to give me a new number? I was told I would save $19.00 a month. OKAY, now my bill will be $140.00 a month? WRONG! My bill will be $161.00 a month!!! WHY? Because my total amount with the Internet, cable, modem, landline and fees was $180.00. By taking the landline off I will save $19.00. I AM SO DONE WITH WOW AND WHAT THEY PROMISED AND I NEVER RECEIVED. Losing my telephone number of 55 years is absolutely unacceptable sales and service!
I have had Knology which turned to WOW for about 20 years now. Knology was great. WOW has turned to a total disaster in every way imaginable including quality of product as well as service. Several times every week I lose channels on cable and get the usual reboot the cable box which never works and my caller ID on the land line only works about half the time. For the last 8 days my internet has been down as well as occasionally cable and land line phone. In calling WOW service desk, all I got was a recorded message saying not so cryptically we know we have MAJOR problems so don't bother us, it will be back up when it happens. My bill has risen in the neighborhood of $60 to $70 for the same package I had with them when they were Knology not to mention questionable late fee charges despite my paying my bill by phone ON TIME every month.
This last week with no internet has cost me over $1K as I work at home as an independent contractor for Veteran's Affairs. My only other option in this area is Comcast for a bundle package as I do not want multiple bills for cable, internet and phone, but that speaks to the limited options available in this part of Georgia. In short, just say no to WOW and save yourself the aggravation and financial pain that comes with this joke of a company.
Signed up on 10 August, based on mailed promo rate of $29.99 for Internet 200. Agreed to everything including autopay. aid the extra fees for router and do-it-yourself installation plan. Company never put me on autopay. Was billed the next month for $49.99. I promptly called in and waited ad-infinitum for customer service, who said he couldn't do a thing, so I got on wowway.com and AGAIN signed up for autopay. Found out on October 17 that neither autopay nor the associated discount had gone through. Website purports to have a chat feature, but it cut me off 6 times. Website purports to have an office mailing address, but has stated thereon continuously for more than a month that offices are closed.
As a former employee, please save yourself the trouble and find service elsewhere. I spoke to customers every day and 100% validated their complaints. I planned to keep my internet one I left as it was already connected but they refused to give me any better pricing than $96/month for 1g internet ONLY. I called 3 times after my last day to remove the cable because they did NOT do it properly the first time and was told I can't make changes because I'm still an employee. Second time, I couldn't make any changes because I was yet again.. still an employee.
Then 3 weeks later after NO success with anything, I called to cancel because I switch service altogether and could not even cancel my service because I was still classified as an employee! Employee or not, I should still be able to change my services if I want! Then after I contacted my former supervisor to cancel my service because that was the only way.. they deactivate your account after you cancel and now I can't see my final bill to verify the charges! All they can do is email my the final bill within 24-48 hours and now I have to call to pay a bill rather than paying it online. ABSOLUTELY RIDICULOUS.
WOW! Internet Cable and Phone Company Information
- Company Name:
- WOW! Internet Cable and Phone
You’re signed up
We’ll start sending you the news you need delivered straight to you. We value your privacy. Unsubscribe easily.