About WOW! Internet Cable and Phone
A link has directed you to this review. Its location on this page may change next time you visit.
- 3,769,237 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
For more information about reviews on ConsumerAffairs.com please visit our FAQ.
When WOW offered Gigabit service in my area I jumped on the chance to get it. I purchased a new Motorola modem and Netgear router capable of handling the speed. While the speeds were greater than my previous 300 Mb service it did not feel like Gigabit service. I checked the speed with WOW custom speedtest and it came way short. After many calls and several hours of time to customer service, they sent a tech out and he found an ancient filter on the line and he removed it and then tried to charge me for the service call. Though the speed did increase to the 700-900 Mb range during the late night (2am-7am), the remaining time it fluctuated between 400-700 Mb. Again, many calls later, they scheduled a tech to come out.
The tech contacted me to discuss the problem before he arrived and he let me know that there was not going to be a solution to the problem as the Gigabit service was rolled out way too early and the system infrastructure could not handle it. He told me that in 6 months to a year it may be able to handle it but not before. I was also told that the standard for Gigabit service was 80% of stated service. The stated service is 1 Gb download and 50 Mb upload so the actual for the low end standard is 800 Mb download and 40 Mb upload. My actual on a good day is 700 Mb download and and 30 Mb upload. While the pricing is good for the stated speed it's pricey for what you actually get.
This has been happening for a long time and I am tired and stressed out by Wideopenwest and their customer service. Every month I never know what my bill is because for some reason the bill fluctuates (always goes up). This mandates that I call monthly and then the circus begins. I am told one thing and it does not happen. I am told I will get this discount (I do not) or I will be told I will be called back (and they do not call back). They want you to go to paperless billing but how in the world could you do this and they up your bill every single month. I am at the point where I am probably just going to tell them to cancel all of myself services as I can no longer mentally deal with them!
Thank you, you have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.
I am on autopay. 2 years ago my charge card exp date changed. I called Wow to change it. That took 3 calls and 2 days to do. A few months later Wow shuts off my service because I have not paid my bill. I told them I'm on autopay. I was told that because I changed the exp date that automatically kicked out of autopay. Last week my credit card was hacked so they shut it down. So I called Wow with a new card # with no problem. Again Wow shut me off. Now they said the last person I called put in a request to shut off my service. I have been so mad at Wow. Their service is so bad it's crazy.
I sent letters to the CEO, of course, no reply. She is too busy spending her money. I tell everyone about Wow. It is now my running joke and I know a lot of money people that run big businesses. They all laugh very hard about my Wow stories and they pass it on. Their phone help are all morons that can't complete simple tasks. I am looking to get rid of this dumb run company out of my life. You will be sorry if you get Wow.
I had to cancel my service after 24 years because I sold my house and moved to different town. They billed me twice and they said I had to pay both bills and I did. 2 months later they send me refund in credit card form that full of different fees to use. I contacted them but to no avail. They told me that they issue a refund via a 3rd party and there is nothing they can do. I hope they get hit with a class action lawsuit because these practices are illegal. I will make sure I don't get them for my new house.
My parents had WOW for their phone and internet. There were multiple errors made, and fully admitted to, by the company resulting in interrupted phone service and interrupted internet service -- sometimes for days. The company sent bills during the time where internet service was absent which led to billing problems and late fees. They somehow created a 2nd account for my parents and billed that account, as well. It is VERY difficult to speak with a representative that is able to be productive in any way. Reps pass customers on to other reps who then promised call backs when issues were resolved, but no call backs were received. When I called to help my parents figure out what is happening, I asked to speak with a manager, but was told the manager is not able to come to the phone. If I could give lower than one star, I would.
If wow cared my system should work as required. Slow to respond. No callback have to wait 1/2 hour to talk with a CS rep. Signal weak. Has been like this far too long. Basic package over $ 150 per month. Cable was pushed to be ad free. What a joke. Fight back and let the market decide if they last as a real business.
Requested boxes to return equipment/never received. Called and was charged 25.00 for additional boxes. Customer service is a 0. Turned over to collections. Dropped my credit over 100 points. Never received letter of collection. Called 50 times. Must speak Indian to understand customer service. This entire Company is a joke and should be shut down by FCC as a fraud. I’m considering paying these crooks just to clear my credit. The Federal Government needs to investigate these Crooks.
DO NOT USE WOW. Save your money and your time. Customer service is a joke. They billed me when I no longer have an existing account. They encourage you to use online chat, and the agents will tell you one thing and then they will send you a bill for another, when you try to confront them about it? "Oh sorry, nothing we can do about the charges, we will let that guy know he did a bad job, so that fixes your issue right?" I asked for a manager, and was referred to call in to speak to a manager, and no one ever answers the phone. It says 24/7 phone support available, no agents answered. Unreliable internet, unreliable customer service, unreliable billing. Don't waste your time or money with them.
WOW is terrible in the maintenance department. We've had 3 cable/DVR boxes go out. We were told the 4th would be new, the other replacements never have been. They just go out. So the guy shows up and says the "new" box is only HD and no DVR. Well how am I going to record movies and shows I want to watch? So he can only replace the cable/DVR with another "used" box. Well that means that it was turned in or already quit working or could be any age! We were told it would be a new box. It's not.
WOW internet is spotty as hell. Every day the service goes out for no particular reason. We've had technicians come out, we've bought EERO, their high speed service. Every single time someone looks at it they magically find some setting or part incorrectly set or placed and still the service drops out every single day for some unpredictable time. Please bring me some competition so I can buy a competitor's product. They make so many excuses and are predictably bad. I live in town. It shouldn't be this hard to get good service.
I pay for 1 gig of internet and after 1 yr into my contract I can't get over 500 MBS, also from 6 to 9 pm I get .19 MBS upload, yes point 19, and 25 ish download. At 9:15 pm it goes back to 250 ish. I am a heavy internet user and all WOW wants me to do is unplug the modem and plug it back in. This happens every day. Don't ask how many tech's have been here and "fixed" the problem.
WOW! Internet Cable and Phone Company Information
- Company Name:
- WOW! Internet Cable and Phone
You’re signed up
We’ll start sending you the news you need delivered straight to you. We value your privacy. Unsubscribe easily.