WOW! Internet Cable and Phone Reviews

WOW... what a terrible experience. Switched from another service provider to get internet only and faster speeds via fiber optic. First, there is no fiber optic in our area as claimed. Second, the sent a tech to install the line to my house. Once connected he said you are all set and my wife stopped him and said the internet is not working. His response was that "give it ten minutes and took off. Could not get out of there fast enough. After several hours still no internet. Called customer support. They made an effort and told me I needed a tech to come out. The earliest they had was 6-days out!!! I complained politely and they were able to improve by 3-days. I explained that that will not work because my wife worked from home and we have kids that have online classes. They said they will call me in the morning to see if they can squeeze me in. Never called.

I had a disappointing experience with WOW Internet. After three months of service I requested disconnection (4/17/2026) and have been attempting to return equipment for over a week, but customer service will not provide return instructions because I never set up a PIN. Despite paying my last bill on 4/06/2026, I was billed $120 again on 4/23/2026, and it appears charges continue while the equipment remains on my account. Additionally, I was promised a $300 gift card at sign-up after three months of service, but customer support informed me I would not be receiving it. Overall, the billing issues and unhelpful customer service have left me very dissatisfied and I would not recommend their service.

On April 9th, I contacted tech support because I was not receiving emails. On the 13th I received thousands of emails from the postmaster with nothing in the body of the email. Then all of a sudden, I am receiving duplicate emails, the actual email, and then one from the postmaster. I have contacted tech support by chat and by phone. I'm told an advanced tech will contact me by phone in 24 to 48 hours. Every time they expedite my problem, it adds 24 to 72 hours. At this time, 224638 emails. It will take days to go through and delete the duplicates that are still coming. I'm also missing many emails.

Terrible internet and speed. Internet goes out daily, especially during high traffic times. I literally called weekly for a connection issue. Then over a short time they took away cable for streaming only. Thank goodness because they forced me to look at other companies. Also Customer Service is the worst. No one speaks English UNLESS you call for new service. What’s up with that???

I was recently in the market for a new internet service since the price of phone & internet had doubled with my current service after the promotion ended. I had heard about WOW! through a friend who said they were really popular in my area. I called WOW! to inquire about phone and internet bundles. I heard a great offer of only $45 monthly for the bundle and also that this was a locked in rate, so it the price will never go up. So I’m thinking great! I’ve found the perfect company for phone and internet services. Sounds good so far right? Well… not so fast, there was a catch.

A customer for years. When they closed all their offices and went out of country, customer service went away. Once was told I had a service problem but couldn't schedule an appt. because I had to power, not true but that's what their computer told them. When I went to cancel service, was told I couldn't that I would have to wait a month. Said that was not true that it could be prorated and when I questioned the final bill owed because my numbers and theirs were not the same, I was hung up on. I then received 3 final bills, each a different amount. Had to jump through hops just to cancel and have bill straightened out. Sadly, their service is not what it used to be and their customer service is terrible.

I was with WOW for many years then I decided to go with another provider. They sent me the box to send back the equipment, which is totaled at 225$. I mailed back all the equipment and paid my last bill. One month later they took out 225$ for the equipment from my account, even though the tracking with FedeX said it was delivered and received by WOW. That's all I have to say is WOW. 😲

I personally think the name WOW, is befitting to this company, reason being, you start with a decent price and then... WOW... you get robbed with an outrageous cost... with no notification!! I finally became tired of putting money into this company. I also was signed up for equipment I never requested. The customer service employees had an extremely hard time with language barriers. Constantly loosing connection... almost nightly around the same time. WOW... needs a revamp of their services and customer services. They also do not care about burring their wires, so that they are not hazards to pedestrians. It took two years for their crew to bury wires after several phone calls and complaints.

Wow was great as a provider, good value. Be careful returning their equipment, they have incompetent workers at the warehouse who do not check in equipment properly. I had proof of return and the customer service was awful, they could not resolve the problem for months. I had to resort to filing a complaint with BBB to get a response from someone at Wow who could take the equipment fee off my account!

RUN - Do not pick this internet provider. Horrible service, horrible customer service when calling, I called every month for help with my intermittent service, and then cancelled my service (and removed my credit card). WOW continued billing me after my service was cancelled!