Stanley Steemer Reviews

Our rugs were picked up for off-site cleaning on April 4. We were told by the rep that we would have a turnaround time of 7-10 days, but 2 weeks max. We called every few days from that 10-day timeframe on, with no luck and no assistance about where our rugs were or when they'd be dropped off. We contacted them for the 5th time yesterday (May 12) and finally got an answer that they could MAYBE schedule drop-off this week. The reps I talked to were both inconsiderate of the the inconveniences and did not value me or my concerns about the length of time. WOULD NOT USE AGAIN. Use local cleaning companies instead - SS is too commercial and corporate to care.

The technicians were great! The service was great. HOWEVER I just recieved my water bill and it has doubled. I have never had a water bill this expensive. I screenshot it as it shows the bill for the last year and the amounts and this month was double the amount of every single month. So if its hot water extraction you want, be prepared to pay Stanley Steemer and your Utility company...oh my goodness, times are already difficult and now this!! And no it's not because we are home, we are home at Christmas and in the summer!!!

My rug, which still had urine stains on it, also was stretched out so bad it will no longer lie flat. They virtually ruined a $6500.00 rug. Not only that, the guy bringing it in pushed my front door open so hard it actually flipped my door table upside down and busted up my 2ft high mercury glass lamp. That in turn put gouges in my wood floor. He never offered to help, or apologize but did manage to lay out the rug ON TOP of pieces of glass that went all over the floor. I spent the next hour sweeping up tiny pieces of glass and moving the heavy rug he just set down on top of the glass. He never even apologized. I will never ever use SS again, and I would give them a minus star if I could. Worst company I have ever dealt with.

The Cleaner Team showed up on time. They were both very courteous and friendly. They did an amazing job on the carpeting. Stanley Steemer is the company I use and will continue to do so. Also the prices are always great. Thank you for an excellent job.

Set an appointment to have carpet cleaned - they gave me a 4 hour window - 12 to 4. I sat waiting on them for 3.5 hours. At 3:30 I called to see what was going on. They stated they couldn't come until 5:30. I'd already pulled up the furniture and waited almost the length of the wait time. I honestly didn't believe them when they stated that the job before mine took them longer than they thought. What REALLY bothered me was no communication until "I" called. This is just bad BAD service. This was the first time I had ever tried to use Stanley Steemer and it will be the last - they totally wasted most of my day. Luckily, I found another company 2 days later (while the furniture was still up) to come and clean the carpet. I thought Stanley Steemer was a reputable company - lousy customer service to say the least!

Recently booked Stanley Steemer to come in and clean all our floors in preparation for a new baby. When the crew showed up they talked to me about the quote I got online, told me about some additional services and gave me a new quote. We agreed on a price and I left for 2 hours to let them do their thing. When I returned to the house, the price he had given me RIGHT before I left, had now gone up and the technician couldn't explain why, he just told me it was a "mistake by the office".

I called this company to request Air Duct and basement cleaning. Problem #1: They spelled my name wrong when creating the ticket, even after I took the time to spell it out slowly. Problem #2: The location I called was the one that was closest to me geographically, but they routed my call to a location that was much further away. On top of this, they admitted there were two jobs before mine that were also very far away. Logically this means I know it would be a while before they would get here.

Very pleasant and highly qualified people, they were thorough, they worked with the home owner explaining everything they would do and the results it would give, I am pleased with their services. The charges were within our price range.

I live in St. Clair County in southern IL (Belleville, IL) and Sue and Phil Dean who owns Stanley Steemer at 2205 Forte CT, Maryland Heights, Mo 63043 sent 2 male technicians to my house in late October 2019 to clean my carpet. When the technicians left my house my sapphire/gold/diamond ring was missing from the usual place that I always place it. I made sure that I stayed in each room with the technicians as each room was cleaned. Only once was one of the technicians left alone... when he asked to used the bathroom. He was also extremely interested in many of the items in my house as he made comments about certain ones, touched them, and stared at them. I contacted the St. Clair County Sheriff Dept and made report and complaint. Throughout this ordeal **, the plants operator was not only rude and unprofessional but attempted to defend 1 on the technicians. She said that she would return calls but did not.

Earlier today I posted a review about Stanley Steemer. I am pleased to say that a Manager called and we were able to resolve our differences. I recommend Stanley Steemer for your carpet cleaning needs.

This company promised clean tiles. When they came out - they upcharged me an additional 140 dollars and the service was never done. The assistant was on drugs and the man cleaning the floors stated I would see a difference. I did a before and after picture and the floors stayed the same. I advise them to come back and clean the property. They're advising me that the place has to be recleaned... Sounds like this company doesn't do much and charges a lot.. A quick heads up, Home Depot charges 60 dollars for the same machine and 20 dollars for product. Never will I pay 700 dollars to clean a whole property and be insulted and cussed by Mike ** the manager in Orlando! 0 respect in this company, customers don't fall for it!

We had a two hour window for an appointment, even though I was told I was first on the list for the day. They were suppose to call thirty minutes before coming. They never called and never showed up. There was also not available to answer the cell phone number they have or an the iMessage. I wondered why they were cheaper than others, now I know. That’s horrible customer service!! I made myself available, moved all the furniture and cleaned all my other floors. All of that work for nothing. I will never call them again.

Stanley Steemer ruined my carpet! Spent time avoiding my requests for assist in fixing my problem, none claim my file has been closed and it’s too late for assistance in fixing problem they caused. Their customer service department is misleading because they do not help. This company ruined my carpet!

Had Stanley Steemer come to my my condo to clean the air ducts. The Tech broke my dryer vent hose, put the air ducts back on lopsided in my bathroom and broke my air duct fan in the bathroom. Next day I realized my bathroom fan was broken and called the office. They scheduled a Tech to come back over to fix it and never showed up. I called the office and the receptionist said a Tech would call me. He never called. I called the office to ask why and I was disconnected. No one answered the phone. I would not use this company!!!! They are a horrible company with untrained Techs.

Took 9/10 visits to clean a spot on a small piece of carpet. Technicians did not know what they were doing and turned a simple job into a bigger job by using the wrong method to clean the spot. There was only one tech who knew what he was doing, but despite my requests for him to come and repair, he didn’t come until the last visit. Finally, the carpet is cleaned but I will NEVER use Stanley Steemer again, and will do my best to let family and friends know about my dismal experience. The Stanley Steemer store that did this job is located in Machesney Park, Il.

The two gentlemen who came to my home to clean my carpets were very professional, friendly, and courteous. I was rather impressed when they left, however, after my carpets completely dried, I am still able to see the marks/stains that were there before they cleaned/treated. When I received my final bill, it was much more than I was expecting. I paid for a “deodorizer” for my bedroom carpet, however, I did not smell any difference. I also purchased the Stanley Steemer Spot Remover for $20 but it has not made more of a difference than a $5 spot remover.

Today my carpets were cleaned by the nicest and detailed men. They went above and beyond my expectations. Unfortunately I can only remember one of their names which was George, Thank you both for such a thorough cleaning. My carpets look and smell wonderful. I highly recommend Stanley Steemer, you won’t be sorry! Ileen and Sean **

Last year Stanley Steemer in Pottstown PA cleaned my newly installed Living Room Carpet. I have used Stanley for many years and never ever had an issue. Unfortunately, once the carpet was completely dry, it was apparent that there were several (12 or more) spots where the color was removed. These were the spots that the technician sprayed (pretreated). The carpet looked as though it had bleached spots at every presprayed spot. I called the next day and Stanley returned to evaluate the carpet and offered to reclean it. Of course it didn’t solve the problem. I called several times and was told it was not something they were responsible for. They have continued to insist that I somehow caused this damage.

Well, let me tell you, the tech, Edward, was absolutely FANTASTIC. He was professional, very courteous, he said he'd be here by 830am and he was. Edward came into my home very friendly and informative, explained the process and expectations. He asked questions about the spills and stains. So Edward went to work on my nasty carpet. Two hours later, he was done. My home smells a whole lot better and my carpet came out ABSOLUTELY FANTASTIC. I also had a chair that was BADLY stained. Really didn't think he could do much for it, but... Edward worked his magic and my chair looks FANTASTIC. I will definitely call Stanley Steemer and have Edward (only Edward) come back for spring cleaning of my carpet and upholstery.

I received a coupon via USPS mail inside of a "Value Pack" advertising envelope which includes a variety of advertisers. This particular coupon was for 4 rooms to be cleaned for $99. I called their phone number, made an appointment. They came out and two things happened: They cleaned the carpet in two (2) bedrooms... They cleaned the hallway (which I was aware was considered as a room) and my fourth (4th) room was the bathroom. Inside the bathroom, there was a toilet closet which was approximately 3' x 3.'

I scheduled to have 6 areas cleaned over a week ago. I received two email confirmations that showed Arrival 12:00 - 4:00. At 4:00 we had not heard anything from them so I called the local Pittsburgh number. I was told I was next on the schedule. Shortly after I received a call saying their guy would arrive at 4:40. This was a great inconvenience on us in that we wasted the entire afternoon waiting, postponing errands that we needed to complete. They are VERY UNRELIABLE and I doubt I would ever use them again. They appear to have no concern for their customer's time.

We purchased our house in Mid September, it is all hardwood floors and tile, all of which were very clean. The prior owners had a house keeper house had been professionally cleaned prior to the sale. There are only two adults living here, and we don’t really wear our shoes in the house. We had started to notice that the grout in the rooms we use staring to darken due to use and With the holidays coming we decided we decided to have Stanley Steemer come out and clean and seal the grout. I should also note, we have a steemer mop and it does a good job on the tile, but not the grout.

I had a coupon (3 rooms for $129, so I called to be told that coupon was no longer any good. Later in the day, a coupon arrived in my mailbox (3 rooms for $129). This one had a clear expiration date on it, a good month in the future - -so I called again. Once more I was told the coupon had expired, and I was quoted a higher price. When I pointed out the ad had just arrived today and did not expire for another month, the manager was called in. He would agree to honor the coupon, and I set an appointment, but then I was told that no furniture would be moved; they would "go around it." What good will that do if you want your carpet cleaned professionally and better than you could do it? I can go around furniture -- and I do not have that much furniture to scoot over (a couch, 2 chairs, 1 table, 2 study chairs, a bed, and 2 bedside tables). Needless to say, I will find someone else. Sounded like they were setting up a half done job. I need my carpet cleaned well!

We were quoted 324.00 to steam clean 3 area rugs, a stairwell and a couch online. We made the appt. When the techs arrived all that changed. The refigured price was 559.00. The inference in pricing difference was that we had made a mistake when ordering. That's not accurate. We were specific in what we wanted to be done. This is called bait and switch. A common occurrence in the in-home services industry. After complaining about it a "manager" showed up. Instead of doing the job for the quoted price he decided to give us a 100.00 gift certificate and some deodorizer (this after all the hype about pure steam cleaning). How cynical can you get. We will never use the gift certificate. Why in the world we want to go through that again. Don't get sucked in by Stanley Steemer.

We bought a new home... the living room carpet was nice except for a path from the kitchen to the bedrooms. We paid $107. Carpet looks THE SAME except it looks freshly vacuumed. Please don't waste your money!

We scheduled Stanley Steemer to clean and color seal our grout. The girl I spoke with on the phone to scheduled asked if I wanted clear or color seal. She told me the service people will bring the color available with them. When their team showed up to do the work, they informed us they don’t color seal. We are livid!! They said they don’t even have the stuff on their truck to color seal. Then they suggested we call another company and have them clean the tile and then color seal it at the same time. So all week I have been looking forward to having this service done so we can move on with our remodeling projects but instead now we are pushed way back with our schedule and we are left VERY FRUSTRATED!!! I can not believe we were let down like that!!!! I highly would not recommend this company due to their misleading information.

They totally missed an animal accident in one of the bedrooms in front of the piano, under the piano stool. Visual to anyone paying attention to detail. Will probably not hire Stanley Steemer again, they were in too much of a hurry to get to the next job. One area rug totally skimmed over ($80.00) looked as if it hadn't been cleaned at all. Too bad, they have good ads. Very unimpressed----Jerry **.

Jordan and Julio of Stanley Steemer in Stratford, CT just finished cleaning 7 area rugs in my home. They were very polite, clearly explained the different options available and did a wonderful job. A few rugs had stains and they were able to remove them. I will use them again!

Totally disappointed. I had a solid, off-white carpet cleaned. It looked like they did a good job until it dried. I ended with the same uncleared looking carpet with polka dots throughout. It looks just AWFUL!

I ordered the carpets to be cleaned and for the protector to be used on top. The technician was told NOT to deodorize. He ignored this request and did it anyway. The quote over the phone was at least $100 less than I was charged. When I called Customer Service I was told a manager would call back with 24-48 hours. I've been waiting for a week and no one has called. I called back and again no one has reached out. The carpets were cleaned well but not the area rug and the bill was much higher than I was told. I'm still waiting to get a phone call. I will definitely not be using them again and wouldn't recommend them either.

Two young men, Jacob and James showed up on time and ready to work. They went above and beyond and wouldn't stop until it was spotless. They were professional and respectful and I would request them every time I want something done by Stanley Steemer in the future. Despite having trouble with their equipment which was not their fault, they stuck with it until they got it looking great. We need more outstanding young men like these two! Hats off to the hiring manager. You need to keep these two!

I was looking to have an area rug and small sectional professionally cleaned. This was my first time booking this type of service and found the website booking to be very easy. I was given a 3 hour window (8-11am), received a text confirmation that they were on their way at 8:35 am and no one arrived by 11am. I called the customer service line, that said they would be arriving within 15 minutes.

This company contacted me before this this review was posted. They are turning it over to their insurance company. I was too quick to complain and really can't complain about their service.

The service I received started out as a misunderstanding but ended on a great note with outstanding customer service from the girl Judy in the Lutz location. She spoke to the techs and they did a outstanding job. I cannot say anything but thank you to a fine group of employees.

Stanley Steemer gives quote and then gives a bill 30% higher. Confirm your quote as soon as their workers show up for the job!!!! Count the rooms, hall, bathrooms, etc. and make sure it conforms to your quote. They will call a half-bath as a full...anything to increase your bill!!

I have seen commercials on TV on how red juice was spilled on the carpet, and Stanley Steemer came in and cleaned the carpet back to where it was before, like new! This was not the result I got when Stanley Steemer came out to clean my carpet. Carpet still had stains, I could have done a better job scabbing it myself!! I know I am never using Stanley Steemer again. It was a total rip off and I sadly regret using them. Brenda. Very dissatisfied customer :-(

A few days ago my poor little sick dog had a few really bad accidents, which I will refrain from posting before and after pics because the before is so gross.... ANYWAYS - I tried to get the stains out myself and I didn't do a horrible job (which the professional complimented me on) BUT I just really wanted to professional to come in any clean for peace of mind knowing that all the bacteria and grossness was gone also the stain!

Looking at pictures I thought that my carpets would look great. Which they were not in back condition. When the job was done my carpets looked like I had shampoo them with my own carpet cleaner. I am very disappointed on the job and want my 135.00 back. I do not recommended them at all.

Stanley Steemer (Located in Alexandria Virginia) - DC South Sent an invoice to to my insurance company that stated service was rendered for six days. The service that the claim was supposed to be for by them was for 4 days. In addition, a faulty dehumidifier was found after 4 days. The company advised they would only bill 2 days of that machine. So why did they send a fraudulent invoice in on services completely? Why have the branch manager and general manager fail to return calls and been dismissive to my complaint? DO NOT USE STANLEY STEEMER UNLESS YOU WANT TO BE DEFRAUDED.

Gross TV ad at breakfast time on 5 ABC Cleveland. A baby throwing up on dad's face. We change the channel. What in the world are you thinking? It turns us off our breakfast and your product. You have a great service and you can do better than this. Please consider action on this feedback.

I had Stanley come out yesterday. After the cleaning, I complained about the traffic areas looking so bad. They said it was the carpet being worn and it would not come any cleaner. The photo below is from my Bissell carpet cleaner the next morning. And this was only from a 5 x 10 area. They did a lousy job.

My experiences from making an appointment to seeing the rugs finished was amazing. I made the appointment on Friday for Saturday. Within 15 minutes someone called back to confirm the order and shorten expected time of arrival! On Saturday they arrived on time and immediately got to work. The workers were very professional and their final results were extremely clean and stainless rugs!!! Will use and recommend Stanley Steemer to others.

While the cleaning came out satisfactory - some spots came out- I am giving only two stars for the following reason. When I was asked to look at the rug, it seemed fine so I approved the work. However I subsequently found that the carpet buckled. I think I would have been better off using the $250 as a down payment on a new rug.

I recently purchased a home from someone who had 2 long haired golden retrievers. Walking into the home it instantly smelled like "dog." I contacted Stanley Steemer and they cleaned and deodorized all the carpets. I was told that after it dried the smell would be gone. It wasn't. Fast forward a week later and I've had to pull all the carpet up and replace it with hardwood flooring. I guess the only good thing is that it was only $185 for 3 rooms and it only took 30 minutes. Or maybe it only taking 30 minutes is the bad part.

I was told coffee stains are hard to remove and that is why they weren’t able to remove them. Recently, I purchased a Bissell handheld carpet stain remover. It worked perfectly and the stains are gone. I paid Stanley Steemer $158.00 for nothing. I wish now that I would have put that money toward a Bissell full sized carpet shampooer.

I am not satisfied with the stain removal system. I had a newer carpet cleaned that had a few stains that I only used water on to clean- one was chocolate, 2 were from pool chalk. Since no other chemicals were used on it I expected them to be gone. All stains came back. My rental unit had pet stains, kids drinks and dirt on it. Even though they came back to try to remove them the stains again but the stains came back fast. I purchased 2 more cleanings (over $200) but since the year expired the company would not do anything for me. Lousy customer service. Lost us as a customer who had referred several people- but no more recommending them. My renters contacted another company. Those stains, that Stanley Steemer could not get out, this other company was successful. Goodbye Stanley Steemer.

Hi. I am so disappointed as I've used Stanley Steemer before. I responded to a TV promo for a $99 clean "two rooms." I called in to book, which the attendant did. I decided to add another two rooms and she quoted me about $250. When I asked why she said only one promo per buy (which is different than I've experienced with Stanley Steemer) and then said, "No, mistake. The rate to clean two wood floors is $20 more per room." Her supervisor, Jessica, refused to honor the TV price saying "We never said it was hardwood in that ad, we just said two rooms, and we meant carpet."

My wife and I recently moved out of the home we were renting in Eagle River. She contacted the local Stanley Steemer location and the home we lived in was already on file. My wife specifically confirmed that we would be needing all the carpeted areas cleaned, which included the living room/dining area, 3-bedrooms, and upstairs loft. The gentleman quoting the price repeated all of these areas back to my wife and then quoted the price for all to be cleaned as $318.00. Upon arrival on 5/4/2019, the carpet techs only had 2-bedrooms and the upstairs loft listed in their schedule to clean and proceeded to tell me that it would be an additional $118.00 to clean the other bedroom which was obviously a carpeted area and would also need to be cleaned. On their paperwork, they did not even have the master bedroom listed in house specs and seemed confused as to a 3rd bedroom existing at all.

We had 4" of rain overnight and our storm drain outside got clogged, so our laundry room, lower bathroom, and part of our family room got flooded. We called Stanley Steemer carpet restoration, Portage, MI. The 2 technicians, Marco and Connor **, were very professional about accessing the damage. In the end, they decided we did not need carpet restoration, but a few days drying out with dehumidifiers and fans. They told us where to put everything for maximum drying, and said we should call them when the carpet dried out so they could come and clean it. They could have charged us a lot of money (they get paid on commission), but they charged nothing for their kind help and advice. These young men are to be commended!

On 6/20/2019, Pedro and Tony (service techs of Stanley Steemer) arrived promptly on time, to clean the carpet in our entire house. They were professional, friendly, and very respectful of our personal property in our house. They did an excellent job and our 30 year old carpet has never looked better. The price was reasonable and fair. Thanks again guys for a job well-done. DEFINITELY recommend Stanley Steemer, Pedro and Tony!! Signed Tom & Patsy

I scheduled an appointment to have my ceramic tile floors and grout cleaned. Price was quoted in advance based on number of rooms. Upon arrival the tech demonstrates with a brush, some solution, and minimal effort that cleaning the grout will not restore its original color. (FYI, the floor was only two years old.) He said the only way to restore the grout color was basically to recolor the grout with colored sealer --- for twice the price.

Completely dishonest with pricing! They gave me a quote on the phone with confirmation and then the technician showed up and doubled the price, even though the square footage had not changed! End result of cleaning was poor at best. RUN AWAY! Find someone else who is not a scam artist.

Made an online appointment for hardwood cleaning and maintenance coat put down. The issue is that not enough info is given when service is scheduled. We moved several rooms of rugs, furniture. Techs were great and he explained after he got there about the maintenance coat. They did not come in the time frame I requested. Came late and there was not enough time to clean and put coat down to dry then move in all the furniture. The issue is I was not given sufficient info when appointment made. Had used them for years and never will again.

I have never been more disappointed with customer service than I was today. We are moving into our new home and decided while it was completely empty to go ahead and have the carpets cleaned. They were not stained, muddy, dirty - but thought it was probably the last time the house would be empty so it should be done.

The service is nothing more than a scam! My area rug returned after a monthly was still badly stained and, as it had sat in a warehouse for a month was still damp and mold had developed on the rug's backing! As for the tile cleaning etc. I am still trying to remove stain residue left by their technicians. What a joke! And the greatest insult, you have to pay up front! What a fool I have been. Buyer Beware of Stanley Steemer!!!!

I contacted the Stanley Steemer in Lexington, KY to come out and clean my $500 8X10 area rug. I was originally quoted $130, which I figured was fine. The two guys showed up on time but they wanted to take the rug with them because I have wood floors, they didn't want to ruin them. I agreed and was then charged $265. I didn't like that price but I needed my rug cleaned before company came over. They took it on a Friday and I was told that I would get it back early on Monday, long before my company would show up.

Had Stanley Steemer come out to clean our rugs, couches and dining room chairs. They kept trying to raise the price with every rug. They wanted to charge $500.00 for two 5x 7 rugs area rugs and 100 more to take them for 2 weeks to get them cleaned “better”. I could go buy new ones for cheaper! Came back home and dining room chairs look like they used dirty water and it ran down the sides of the fabric. They are now yellow brownish color! Being upset I called and they cannot come out until Monday afternoon it being a Friday! Ughh having company on Saturday. Oh and coincidentally the managers are too busy and unable to speak to me at this time! Don’t use this company! Gave them one star because I had too!

My grout was dull and I thought Stanley Steemer was the way to go. There was no demo of the work they just jumped right in by trying to sell me their mat for the front door that would stop the dirt from coming in, in the first place. Irritant #1. Then they walked around and came up, with a different amount than I Had been quoted but I Argued that...then they tried to sell me the grout sealing for some ridiculous price but I said no and then they said $100 and I agreed. It literally took him 2 minutes to seal the grout in all the areas and I didn't even realize he was doing it till he headed out the door with the device they roll it on with..

Scheduled Stanley Steemer to come clean grout and color seal the grout. When tech looked at job he said that I would need two coats. I said I didn’t think so but took his professional option. I was told when booking the service that they would do a demo which was told to me the technician said they don’t do that. I went back and forth with him about all the pricing so he said he would give me 10% off which still was not near the quote I got from the representative on the phone.

I booked Stanley Steemer to come and clean carpets in a condo on behalf of a client. Their online booking system required that I fill in what floor the unit was on, and whether there was an elevator. I advised that it was on the third floor and there was no elevator. At 8am, I got a text saying that they were on their way. They failed to mention that they were on their way from quite far north, during rush hour traffic. After waiting an hour, they showed up and asked to see the job. They then proceeded to tell me that they weren't "allowed" to carry the equipment up that many flights of stairs. They conferred with their supervisor who agreed, and could offer no explanation to me as to why this job would not have been refused upfront based on my input.

Grout cleaning- techs who cleaned left dirt in corners and against edges. Only after I called it out did they try to clean it. When I got down on my knees with rag I found a lot of dirt wiped up with no scrubbing. Job started to look good. They were in a hurry to get done and move on to the next job. Company seems to go by is it good enough rather than a job done is a job that is well done. They offered to take off bathroom cleaning but I wasn't going to stiff them. I just wanted results I could be happy with. I paid full amount but would not use again.

I realize there are many Stanley Steemer franchise operations. This is our experience with a main Stanley Steemer located in Dunbar, West Virginia, and I believe they also operate several others nearby. Dunbar is small bedroom community outside Charleston so not much competition for any service type suppliers. Called this Dunbar Stanley Steemer about 3 years ago to clean wall to wall carpets in 4 rooms for my 97 year old mom who lives alone. No, she does not want to move and is still very independent so we try to manage from Virginia and visit as often as possible.

Scrubbed so hard he ripped the fabric all the way down the entire arm of the loveseat. Tried to act like it was already like that by saying, "I finished cleaning it. Did you know this arm is messed up?" Um, no, it wasn't. Then tried to offer me a lower price on the cleaning. I told him I didn't feel I should have to pay anything since he ruined an $800 piece of furniture. They agreed to that but nothing else. Corporate called the next day to ask if I was satisfied. When I explained what happened I was told there was nothing they could do. Then why did you call? Probably to try to sell more services. The entire time they were here they kept trying to upsell me on a deodorizer for an extra $80. Save yourself the headache and just rent a professional machine and spray some Febreze.

I called to have a hallway cleaned and was quoted $99.00 by phone and was told that the $99.00 is a minimum charge so adding another room would be the same price so I agreed to the two rooms at $99.00. On the day of the cleaning, only my husband was home. He was charged $270.00 (the original hallway I wanted cleaned plus the room I was told on the phone would be included plus an additional room that they told my husband would be free of charge). They also charged for an area rug that I had not asked to be cleaned. When my husband pointed out that didn't seem to be what was quoted (but my husband didn't actually know the exact quote since I was the one that initially called for the service) they took $50.00 magically off the bill.

Did a decent job on carpet but they also cleaned our tile and sealed them. They did not take off the previous seal so the current seal is scarring. So called Stanley and they send people out and said it is normal wear and tear. Talked to a professional tile person and they said you cannot put a seal on a seal. Especially if you don’t know what the current seal is. So I called Stanley Steemer and the new owner said will can give you a new estimate on polishing the tile. Why would I hire a company that did a terrible job on sealing the tile and now wants to polish it. Just understand they can clean carpet but get a real company for tile.

I had a purple bracelet with hearts silver in September of 2018 in South Bend, IN. Two of the workers came - two ** men. I had back up to see what my SLOW??? Keep calling me. It threw me off and they stole my stuff. I called them - the office - no answer so I left a message and they still haven't called me back yet. My fiance got me that when I left the hospital for my condition and they stole my stuff. I will never call or suggest their service. So people be watchful of the workers. I would like it back or compensation of it but will never ask for their service.

Stanley Steemer removed water out of basement. Charged me $897.71 for about 3 or maybe 4 hours of work. There was a charge of $500.00 for extra with no explanation. I asked what that was for but got no answer. I paid the bill even though I did not authorize calling these people. I could have refused to pay them for this service since the owner of the property was never contacted about a price for this service. (It was rental property.) I think I was rooked by them. I will never pay them a cent again and the renter has been apprised of this. I think they just added $500.00 to the bill and split the money.

They take advantage in my opinion of older people. I was quoted $149 and my wife was charged $400!!! She did add an area rug (12x10). I am contacting BBB and AARP to warn others. They had many charges that a normal person has no idea what they are talking about. Not to mention $10 surcharge which was not disclosed until the end. They said any tough stains was included in my initial quote yet they had many charges! Don't use them without a lawyer!!!

Got carpet cleaned in my computer room. 2 technicians came out, dragged hose in. Water dripping all over. Very sloppy workers. When they left they took hoses out leaking water all over. Never came back and clean up. I called. They said, "We very sorry."

Scheduled carpet cleaning for our office on the 2nd floor. Two technicians came out to look at our office and review it before the crew arrived. Received a call saying that a crew with portable units is on their way out. Then one technician with the regular hose showed up and complained that he was alone and this could take over 3 hours. I called and expressed my concern with where the other crew is with the portable and this technician was alone. So they had him take everything back out of the office and the other team arrived, and to NOT be informed about this office. The portables need to be dumped at a restroom which is down at the end of the hall and used by other tenants. DO NOT use Stanley Steemer for your business in Las Vegas. Their lack of communication is just awful and a technician needs an attitude check.

Wow, I can't believe this company! They came out to clean my couch. It looks worse. They scrubbed it so hard, they messed the fabric up! They left my door open for 40 minutes, mind you it was 28 degrees outside. There was water all over my hardwood floors! They wanted to use my outside water faucet - hello it is winter and we shut the outside valves off! So this women tracks in my house with wet/snow boots and uses my sink. The worst yet is they looked like riffraff and had the music in the van in my driveway blaring! Seriously. How unprofessional!

I can not rate their work as I had none done. To explain, I made the appointment 3 weeks ago selecting the 1 to 4 pm slot. I called at 3 to check their ETA. I was told they were still on a job in Huntington. For those of you who do not know, Huntington encompasses a very large area. They would not tell me where they were. Only that I would get a text saying they were on their way. At 315 I got the text saying they were on the way. At 355 I called the office and told them not to bother. I did not want my floors (one wood, one tile) cleaned at night (daylight is less forgiving) and let's face it, by this point in the day, the technicians are going to sprint thru the job.

The gentleman who came to my house was very friendly and professional. However, he spent a total of 45 minutes in my house clean 3 large rooms and stairs. The carpet does not look clean and smells even filthier. What is worse is that it has a greasy residue and is still not dry. Even though I was upsold on the "deodorizer", my carpets smell like wet dog. I completely threw away $210. My Bissell ProHeat does a better job. I could not be more disgusted. I should have waited for the ZeroRez appointment to open up.

Do not hire this company to complete your tile work. This company takes no pride in their work and unfortunately have poor work ethic and inexperienced employees completing service calls. Problem resolution skillsets are clearly not their strong suit. My floor was left with a partial 5-inch band of dirt around the entire 25-foot room. Please do not waste your time on filling out satisfaction surveys or emails because even their employees will tell you they don't read or respond to them.

Stanley Steemer came to my house 2 weeks ago. When they left I ask the man what they use to clean the carpet with, he gave me a couple big names of cleaning solutions which I have never heard. Today I vacuumed and the carpet looked dirty (smelled like a wet dog), I used my carpet cleaner and recleaned my carpet and I was shocked at the dirty water it sucked up! You just can’t trust companies to do anything the way it should be. It’s all about how much they can charge for their services. I will never let them clean my carpet again!

Their service literally is a rip off! Floors pool worse now! They came out and did the basement and front room in about thirty minutes combined. The floor looks horrible. Two seemingly teenagers show up and they are nice but clearly in a hurry and your floors look the same or worse when they are done! Save your money! Mine were done by Stanley Steemer two days ago and now I have to pay a professional to come out! They literally SUCK! You call them and a fool and his money will soon part! Guess which one you are!

I booked a cleaning with this company in Pittsburgh and was quoted 105$. The technician arrived an hour early (7:30am). He then told me I was going to be charged $300. When I declined service I had to listen to a 10 minute sales pitch. So not happy!

Stanley Steemer of South Florida came to our home to “clean” the carpets. Apparently, we were the first customers that received service that day, as the crew came from Port St. Lucie. When the service technicians left the carpets were very wet; our socks were soaking wet. The crew consisted of Jerard **, and Alejandro **. Supposedly, Jerard was a water remediation specialist. Although we called the Stanley Steemer office to complain about the wet carpets (still wet 6 hours later) , we were told a crew would not be able to come back that day. Sadly, because of the water that collected on the window seat in our bedroom, our cat Em me, ruptured her bladder as she slipped and fell off the window seat.

Carpets have the same spots. Looks like it was never cleaned. Unprofessional kids cleaning them. Took only 45 minutes to clean two bedrooms, 2 stairways and entire basement plus the closets were not cleaned. Moving into a new move house. They offered to redo but now all my furniture and boxes were all over the house. Don't waste your money.

We are a camp and retreat center with heavy traffic volume on our carpets. We thought we'd have to replace carpet, but Stanley Steemer saved it! I think we have another five+ years of life. So pleased we can use resources on ministry vs. new carpet! Thanks, Stanley Steemer! Exceptional service, speedy response, great price.

11.12.18 Wow! Bait and switch from Stanley Steamer! Last week I scheduled Stanley Steamer for first thing Monday morning. They said they would call first, NOT! When I scheduled they asked for specific measurements because I have all area rugs. Great! I measured all of them and gave them exact sizes! The Customer service quote was $302 for 6 area rugs and the stairs.

I have a puppy who has accidents in my living room. I was told by Stanley Steemer that if I paid extra, the smell would be neutralized. I had my carpet cleaned on a Saturday. I did not allow my puppy to go into the room until Wednesday. The puppy had an accidental within 10 minutes after I opened up the room. I was told by Stanley Steemer that I could pay to get another cleaning. They are a ripoff!!!! Do not use this service if you have pets. It is better to spend $20 and go to the supermarket for a carpet machine.

I scheduled an appointment for a hallway, powder room, and large living room carpet cleaning. I have used Stanley Steemer before and was lucky enough to get the same people who did last fall's cleaning. They showed up on time, did a great job and were very professional, as well as courteous and friendly. I will continue to use Stanley Steemer every year.

Although this company advertises $99 for three rooms of carpet cleaning, because my three rooms are not contiguous they would not honor that deal. They are deceptive and dishonest. Find someone else to clean your carpets and save yourself being SOLD.

We hired them to clean our stairs, closet, and 2 large rugs yesterday. One rug looked clean before they came and it looks the same. The other areas looks as though nothing has been done at all other than make everything very wet. 1 rug is off white and it now has stains it didn't even have before the cleaning! They were here for max one hour, even with furniture moves and adding protectant. The house is 2 years old. I don't think the fibers of the carpet have collapsed completely. There are only 2 adults in the house, very low traffic. I've never had service this bad before.

I wish I'd had read the reviews on this company before hiring them. I was better off renting a carpet cleaner from my local market. They charged me $276 to clean staircase and 5 rooms... with a 20% discount. When they were done I said the carpet still looks dirty especially the high traffic areas... The guy said, "It will look better when it dries." But it didn't so I called them and they sent two different guys back out and one of the guys asked me what was the problem. I said, "Look down." He then asked me how dirty was the carpet before getting it cleaned and if this was the first time I EVER had my carpet clean.

I should have read reviews before, I guess an experience I share. They did a reasonable job on the carpets but the tile floors look much worse than before. They supposedly stripped, dyed grout. Even after cleaning floor again after cleaning up the grout dye, it is smeared with dark gray blotches all over it. I've got area rugs on it until I can scrub it myself. They sent me a survey and I said what a poor job they did. When asked if I wanted someone to call me about it I marked YES! Either I am going to have to have someone come out to do it right or try to do it myself.

Made an appt with Stanley Steemer to steam clean carpets in 2 bedrooms. The guys showed up on time which was the only plus to this appt. When I walked them through the 2 rooms I needed cleaned we discussed how they were going to move the furniture to clean underneath. Well they tell me they don't move the furniture or the bed, they clean around it. No wonder this company is inexpensive... they do only half the job. I asked them to leave. I NEEDED THE ENTIRE CARPET CLEANED.

I’ve never been so disappointed in a company. I needed the carpet cleaned in a large family room. The 2 guys “cleaned” a 500 square foot room in about 20 minutes. When I went in to check the cleaning job I saw that the carpet looked no different but now it was very wet. They had not cleaned under most of the furniture but had just cleaned around it. When I questioned them about the traffic area still being dirty I was told that they couldn’t get that clean. Then why would I call them to come out? That was my whole purpose for calling them out. NEVER again.

I had called Stanley Steemer for an urgent carpet cleaning, area not more than 600 sq.ft. I was quoted $175 which I accepted and scheduled for a next day appointment (from Union City, NJ). As I live in the suburb and the apartment is in Hoboken, I went there and waited for the scheduled appointment time between 12 and 3. I was surprised that no one had called or even confirmed the appointment to me on email. So I called their central number at 11:45 am to confirm if their guys would come as per confirmed to me by their service center the prior day there. I said yes... so I waited for 3 patient hours in an unfurnished apartment. At 2:45 I received a call saying that they were running late. Ammas would be there between 3:30 and 4:30. The late notice flipped me off and I canceled the appointment after wasting half a day. Totally irresponsible and unsympathetic service.

I would give a negative if I could. I called SS in a panic since my dog came in the house smelling like skunk. Now my whole house smells. When I called, I first wanted to schedule carpet cleaning, then also wanted a quote on duct cleaning. I already had the carpet cleaning scheduled when I called to ask about duct cleaning. The girl on the phone said she would schedule someone to come out and give me an estimate and scheduled for the same day as the carpets. So when a gentleman from SS called to tell me they were on their way, I asked if it was the carpet cleaner or duct cleaning guy. He told me, "Oh the carpet guy can do that." I said, "Ok fine." When the cleaner came, he was at least honest and told me that the cleaning may make the skunk smell worse. So then I panicked and he said you should have the ducts done first due to dust, which makes sense.

I received the money mailer and Stanley Steamer had a coupon for 3 rooms 99$. I called to set up a appointment and when they came they quoted me 200$. I handed him the coupon and he said, "We do not honor them. It was a glitch error in mailing room." 2 years later I'm still getting them so I turned them in to Better Business Bureau and waiting on a reply.

Technician came out and was pleasant, showed him the leather couch to clean. He completed the job and left. I found the seat cushions stacked, and the bottom one had two running stains on it. Called the local company (Pittsburgh). Three phone calls were not returned. When I finally got through the call center, I spoke with the quality control person, who was supposed to have called me. After I spoke with him and the local manager, several times I had to call them because they would not return my call. Their final solution was that the stains were there because the tech had taken photos. I was there prior to his cleaning and he never took photos. Still waiting to hear back from them about a refund of services. I have told many friends and coworkers about this experience. They dont call back and blame everything on the consumer.

If I could do negative star I would. I called yesterday, August 8, 2018 to get a estimate for my friend. She wanted to get her granddaughters carpets cleaned for her birthday. When I called, I spoke with Linda, and explained why I was calling. She got an attitude with me telling me that her granddaughter needs to call to schedule the appointment. I then explained that all I want is a quote. Linda was so rude with me and actually sighed several times. I asked her why she’s giving me attitude. I ended up hanging up on her. I will NEVER call Stanley Steemer again.

They arrived on time and was very quick with services, but the quality of cleaning was terrible. Tile looks great, but the grout is only slightly better than before. I showed the gentleman my test area that I cleaned by hand, and the difference in the grout that they have just cleaned, no comparison. He told me that they used the strongest cleaner that they have and that was the best they could do. I could have done better by hand, if I would have only had the time, which now I must take the time and clean by hand since I have all the furniture moved.

Stanley Steemer came and "cleaned" my wool carpets. They told me that it was too old (15 years) to do any good. Very little to help me. Dirty spots were left, which I consequently cleaned myself by hand - finding so much dirt left on the carpets by SS! My advice to you is: don't let these guys in your house.

We had our vents cleaned and we're pleased with the work, especially after showing us what they sucked out! However, they didn't move any furniture back, left some dirt and metal shavings, but more importantly broke some ceiling tiles and the wire holding the ceiling up. I wrote to them online and received no response. Very disappointed and will not recommend.

I had my air ducts cleaned by Stanley Steemer and after they were done and gone I noticed that they never replaced or even checked my air filter!!! My filter was so plugged up and in really bad shape that air would barely flow thru it!! Thank God I was home and caught it, instead of my wife being home by herself. It was 90* out and my system was freezing up! How do you do a total air system cleaning and not change the filter!!?? I called them the next day and their story was different with every person that I talked to! I requested a manager come out and he did, but he just gave me an excuse that they don’t want you change your filter for at least 3 days after they have been there! I had an estimate 2 days prior to having the work done and in it, it says they will be replacing the air filter in the cost. It wasn’t done!!

I recently had Stanley Steemer come and clean my vents. After they left I noticed white particles on my furniture every time the blowers were going. I called them to have them come out and fix the problem. They came out and redid my vents and assured me that there would be no problem again. That evening the white particles were back. I am very angry that I never had this problem until you came to clean my vents. Breathing these particles was causing me to be sick. Since the problem wasn’t taken care of I had to call another company. I was shown pictures of what was left in my vents (clearly you did nothing) and after he cleaned them properly, how they looked. I feel that Stanley Steemer took my money and did not do the job. I am very, very unhappy. I feel I should receive a partial refund for the job NOT done!

Our insurance company, Liberty Mutual called Stanley Steemer when we had a leak in our kitchen to do the Water Remediation. The first day, Stanley Steemer sent out the manager and three very big, strapping young men (big men that looked like they worked out) and they spent an hour walking around our home taking pictures with their tablets?! (Why did the manager bring three big men with him just to take pictures?) The leak was from our dishwasher, which I had to point out to the manager AND give him pictures of it leaking, before he had me start the dishwasher to make it leak all over AGAIN just to prove it to him! The manager told me he would return the next day, no time given, to perform the task of removing the cabinets, countertop, dishwasher, sink, etc. to access the flooring to address the leak.

The 2 men that came to clean my carpet were nice. I do not believe they used soap or anything other than water. I asked if they treated the stains in the den and was told yes. I was also told that the carpet would lighten as it dries. No stains came out -none. I was told I had to initial for each room that they cleaned. Very disappointed in this company. I would say do not use them. I filled out a survey that was sent to me and asked to be contacted by them but so far 10 days later nothing. Don't waste your money.

I made arrangements for my 90 year old Father-In-Law to have his carpets cleaned in New York. (I live in Pa.) It should be noted his wife of 69 years had just passed away this month, I told the 1-800 number what rooms needed to be cleaned and I gave them the $30,00 coupon off, told them to call me. I would be the contact due to hearing loss issues and gave them my email. The confirmation email had our agreed upon price $213.00. When Stanley Steamer staff called my cell to say they would be there in a few minutes.

Justin came yesterday to my home in DC to give me an estimate for water damage. He and his co-worker entered my home and assessed the water damage. Upon completing the assessment, I asked him to send a copy of the assessment and price to my email address so I could review it, because it was on a tablet and I could not review it. He sent me a blank sheet of paper with the Stanley Steemer truck, my name address etc, but nothing with the cost, nothing describing what I would be paying for. He quoted me a cost, of $800+.

My recommendation for carpet cleaning? I recommend you don't use Stanley Steamer. I'm sorry to say they did a horrible job. Completely unsatisfactory. Not to mention that the carpeting is soaking wet. I had to take my shampooer and suction out 4 cups of dirty water. I could of gotten much more water out - but It's tedious. There were areas that were not cleaned, especially baseboards and around corners and behind doors. You could still see the outlines of dirt where furniture had been moved. After it dried, the dirt from foot traffic reappeared. I used Resolve to finish where they left off. There is no such thing as getting a bargain. You get what you pay for. I will never use them again.

They came to clean about 650 sq of tile and the guy said it needed to be stripped and showed me the areas and I foolishly agreed because I wanted it to be done right. Well they finished and when they left and it dried there are a lot of areas with wax still and dirt. I called and 1 manager came, took pics and said he understood I had a valid complaint. Never hear back til I started to call again. This manager said, "Well people make mistakes??!" Really all over??! I had a dining room, kitchen, small living room, laundry room and 2 entryways and in all the rooms they are dirty and wax everywhere and now the dirt is stuck with wax and I want a refund and he only want to give me 100 and said they can come back and it will take 30 min to fix! Really that much area and in 30 min. Will never ever use again. They suck!!! I posted pics but some are hard to tell it. Better in person and it in all the rooms so there are too many pics.

The guy that came to clean my carpet was very nice. However, do they use soap or anything other than spot spraying and vacuum? Idk but it wasn't worth $150 bucks. No stains came out none. I'm really disappointed. I will research next time. I would say do not use them. You may have a better result with the rental unit you get at the store.

I have to say that while the technicians were polite the actual service itself to clean my carpets was in my opinion total waste of money. I couldn’t believe when he called me upstairs to look at the finished carpets and I thought he was joking, it didn’t even look like they even started to clean it. I had to show him the pet hair that saturated all over the carpets. It was simply just kicked up wet pet hair on top of wet carpets. I certainly could’ve sprayed a cleaning solution on my rugs and mediocre vacuumed... And save myself the money.

Really wish I had read the reviews before contacting Stanley Steemer to clean our carpets. We have a small carpeted living room and two small carpeted bedrooms. They charged us $123.00 for those rooms and 3 runners. The men who came were very friendly and courteous, but I didn't like the idea that the one immediately tried to 'sell' tile and grout cleaning. The cleaning job was done in less than 30 minutes, and one asked "how does it look"? How can you tell when it is wet and we can't walk on it. Ceiling fans were on in all three rooms and we added an additional fan to the living room.

I called Stanley ** with an urgent need for immediate carpet cleaning this morning. The person answering the phone was extremely kind and understanding. They were able to send somebody to my home within a half an hour which was remarkable. The two young men that came were great. Wesley, was especially hospitable and understanding. I feel that they went the extra mile for me. I will definitely have them come and do any future cleaning for me as well as recommending them to anyone else. Great job guys!

TERRIBLE SERVICE! I was quoted a price on the phone of $149, to clean 450 sq ft of hardwood floor. When the technician arrived, he said that he thought it would cost over $1000 to clean the floor, because it had wax on it. I foolishly agreed to have him do as much as he could for $500. He worked on one third of the floor, and then announced that was all he could do for $500. The "cleaned" portion of the floor was virtually indistinguishable from the uncleaned portion. It was a TOTAL WASTE OF MONEY! The total cost was $491.26. I wish they had a money-back guarantee, because I would definitely demand my money back. NEVER AGAIN!

After water entering my finished basement, my insurance company (Liberty Mutual) called Stanley Steemer to immediately come to my house within the hour to extract the water from my rugs. Stanley Steemer set up all their equipment while on the phone with Liberty Mutual and then the supervisor stated, “This has never happened your insurance company won’t cover our costs, do you want us to finish the cleanup?” We were stuck with a $750 bill, the supervisor “had another call” and left his cronies to do a lousy job! Basically the rugs remained saturated and they left their humidifier for only 24 hours (which they repeated several times). When they finally came back to retrieve their equipment, they tried to get the job of removing my padding claiming that it had a film covering which held in all the water (a lie). We asked them to leave since we already lost two days of work waiting for them to return. It was like dealing with vultures looking for a dead carcass!

Rude and disrespectful to a single woman living alone -They were 30 minutes late, ask to use my iPhone charger so he could call his daughter, they did not have the right equipment to do the job so they asked to use my bathtub to get water. When I told him that I don't like strange people going into my bathroom he became offended and raised his voice at me. By the way, I offered him the kitchen sink to get the water. As I tried to explain to him why I felt that way he cut me off and continued to yell at me. I asked him to leave my home and he continued talking. I had to tell him that I have a gun before he decided to leave. I called the main number but the manager was not available. They told me that he will call me back. In the meantime, my carpet is soaked in some kind of solution. On the hunt for a different company to fix the problem.

We just move 750 miles to this home. The home had been clean already by the seller but only upstair had pet stains in one room that are not come out. I call the Steemer 800 and quote for $450 for all the service but beware when they came to your house they will add ridiculous amount of money that don't even need the service. They add the same service two or three time on the invoice that service not even require. The guy kept saying give you free this and that but don't buy nothing from them. They even add two of their products into the invoice that I don't even needed and when I said I don't needed they still kept in there and charge me for it. I still felt they scam me big time but that is ok because they lost their business 10 folds because I plan to refer them to my families and friends that are coming to live around the neighborhood.

Stanley Steemer came to my home to clean my stairs for 99.00... When they left, I had a bad sour smell coming from my carpet. I called and left messages and no return calls. I received in the mail a "NOTICE OF WORTHLESS CHECK". STATING THEY ARE GOING TO ARREST ME? I stopped payment on the check due to unprofessional practice and breach of contract. How can a company have you pay for a job not done and have a warranty out for your arrest? They are charging a total of 220.00 for their non-services.

WOW! Extremely disappointed!!! Two guys from Stanley Steemer in Louisville, Kentucky, came out to clean my carpet. First, they acted as if they didn't want to clean my carpet because I was on the THIRD floor. They had to wait for another guy to come out to bring some tape for their hose, so they could run it from the THIRD floor balcony to their truck. Second, As I was going out of the door to go to my truck to run an errand, so I wouldn't be in their way while they were cleaning, I sat in my truck for 5 minutes and noticed one of the guys putting the cleaning hose back in his truck. As I sat there in my truck for 10 more minutes, I received a call on my cell phone stating they were FINISHED!!! I was shocked and surprised. He then ask me for my form of payment. When I walked in my door I said "That was quick!" And the representative stated "Yeah, we have some pretty good solution."

Save yourself some trouble- Remember- when you let Stanley Steemer in your house, apartment, office- you have NO IDEA WHO you are letting in your house. BE CAREFUL!!--- Or do yourself a favor and check out some other local, consistent service, or months later you’re like us- out thousands of dollars and tons of time. Ever think what happens if you run into a problem with a company-THIS company? Remember-it just takes one time, the wrong workers and your lives are turned upside down! Here's a hint. If you DO run into a problem with Stanley Steemer they will divert you to a company, CorVel Corporation which states as a mission statement "healthcare management services"... As bizarre as that sounds that's right. What THAT has to do with settling claims against Stanley Steemer is anybody's guess. They will ignore you and figure you will just go away and eventually just drop you.

I had Stanley Steemer clean a sectional sofa. The technician did a horrible job. He hardly put any water on the sofa and was not going to clean my ottoman which was part of the couch. He said he could not get a small stain out that was on the back of the pillow because he said it would rust the springs if he used water. After I challenged his logic he took a little water and wiped it and the stain came out. After he was finished as I inspected his work. I noticed something white sticking out the back of the couch and asked him what it was. He replied it was material to the couch, after I challenged that he looked again and it was a dirty sock which proves he did not do a thorough job.

$500 to clean our carpet and the $99 Bissell does a nicer job. After the technician (1) went through our 2,000 sq ft of carpet, in approximately 45 minutes, I bought the Bissell and redid the floor. He wasn't even going to move a chair until I asked him to! A total waste of money and a terrible experience.

I was very disappointed with poor cleaning of my couch and sofa. First thing the technician said was I needed deodorizing. I guess to upsell which I did not want. I found the cleaning to be of poor quality. The technician cleaned a three cushioned couch in less than 10 minutes. The back of the couch felt dry and I had to insist that he clean the seats of the couch again since they quickly just go over the area first, they say, with cleaner then quickly, I guess, with water. The same with the two cushioned love seat. I could have done a better job by renting a machine from the grocery store. So they spent 20 minutes on cleaning which to me the three cushioned sofa should have taken 20 minutes. Poor quality of work and when you do not want more services they seem uninterested in doing a good job. I will never use them again. They overcharge for poor cleaning.

This past summer I purchased a year contract agreement with Stanley Steemer which gave me 4 more cleanings of carpet in 4 rooms for the next year. I prepaid the amount and was looking forward to a great experience. They came 3 weeks ago and cleaned my carpet and tile which was great but when they arrived they cut the corner of my 3 car driveway and tore up a 4 foot section of my yard. I found this myself when I went to get my mail and asked the service tech who apologized and said he "forgot" to tell me. I told him it would need to be repaired and he said the company would call me right away.

I previously used Stanley Steemer earlier this year to clean my carpet so I created an account with a detailed profile (where I live, parking, floor, etc.). I was quite satisfied with the first job so I arranged for another carpet cleaning on the Saturday before Thanksgiving because I was hosting family from out of town this year. I signed into the website and scheduled the appointment and was given a 2:00-6:00pm timeframe on the day I requested. The techs didn't show up until 5:00pm without the correct equipment and after much back and forth, they were unable to clean my carpet then had the NERVE to say I didn't tell them that I lived on the 5th floor so they'd need a portable. Can someone please explain to me the purpose of creating a profile with all of that information and signing in to schedule a cleaning where all of that detailed information is linked to your profile if Stanley Steemer doesn't use it???

Stanley Steemer came to my house to clean 2 rooms, they said they would put carpet protector on for 35.00 total, after they completed the job they changed the price to double of what they quoted, I had no intention of getting the protectant. My carpets did not look any better after they were finished, all the spots were still there. I called the company to complain and the woman was very rude and would not listen, told her I wanted to talk to a manager, to this day nobody has ever called me back. I will never use Stanley Steemer again, they are dishonest rude people that con you into overpaying. Do yourself a favor and call another reputable company.

Crew cleaned 1 bedroom and charged me for cleaning 3 bedrooms. Did poor job on 35 steps, did not do each step entirely (top and bottom) of each step. Did not honor $99.00 special as advertised. Charged a total $258.54. Tried calling Stanley Steemer, representative very hostile. Never again!

Had a carpet cleaning service scheduled and they wasted our family's entire day waiting for service. My husband called several times to make sure they were coming and all was on schedule. He spoke with several customer service agents and got 100 different stories. In the end they showed up 5-6 hours later, not apologetic and did a horrible job cleaning. Will never ever use them again.

I described the areas to be cleaned and told them I had a coupon that came in the mail. I was quoted $124 after the coupon. Workers arrive and tell me $159 is the minimum and I can't use the coupon. I stayed home, moved things, and don't like to play games! The office called and said it would be $124. Too late. I'm done!

Hard sell for cleaning package. I purchased one and asked since I now have less carpet in my home if I could use some or even all of the cleaning package to have some cleaning on my couch and chair. Manager said it would be up to service person. Kid (who stunk up the room he was in) although I didn't mention this to him; didn't want to do it, he wanted to sell me more furniture cleaning! Considering the cleaning results from past experiences and the costs involved I didn't want to buy yet another package for couch cleaning. I called and talked to manager who was home sick! He too wanted me to buy yet another package for cleaning. It is clear the customer isn't the important factor in this business, it is the sell of packages for cleaning! I am going to try other cleaning options after my package is used and never again Stanley Steamer!

I had Stanley Steemer clean my two couches. They looked amazing and did a very thorough job. However, they also did a very thorough job of going through my bedroom, my bedroom walk-in closet and my bathroom cabinets (my couches weren't in any of those places). They also helped themselves to my Halloween candy. As a police officer. I take my safety and privacy very seriously. I will never use them again.

I paid to have my ductwork done and they were supposed to come back and do cleaning and they refused, saying the parking situation was bad and that it was not in their best interest to do any more work. The duct cleaning charge was double what I was told and I paid it. Their credit card machine did not accept my card. They called they second day and I gave them the same card, which went through easily. They actually had quoted me $409 but since they did two furnaces I corrected them and paid them double... I am an honest person.

Had Stanley Steemer come out to clean my carpets and stairway, am very dissatisfied. The area between the carpet and wall in the stairway remained dirty & untouched, and I was told that I should take a small brush and scrub all the stairway edges, as the dirt/staining was due to poor air conditioning circulation and those edges needed special handling. I pointed out that my air conditioning unit was brand new and it couldn't possibly be causing dirt to accumulate on stairway edges, that it was simply wear & tear dirt.

I contacted Stanley Steemer and told them that me NYC coop had strict rules that all work be completed by 5 pm. I was given a window of 12-4:00 pm. At 2:30, I was told they would be at my apartment in half an hour. They did not show up until 4:40 – at which time my super refused to let them come upstairs, given the hour. I took the day off, waiting for them to show up. I have very limited vacation time. Very disappointed. I have company coming this weekend. Unacceptable.

Had Stanley Steemer come because my dog had accident on carpet, urine. There was a little odor. They came and said I needed to have them apply deodorizer along with all the other services they could sell me. After they left the odor was worse. It was different than original odor. I called. They came back and guy insisted if he put more deodorizer on it would fix the problem and he said I’ll put a lot on to make sure.

Second time using Stanley Steemer. I have a large cream wool area rug that they take to the plant to clean. Last time the experience went fine which is why I used them again. This time they had the rug for 3 weeks and when it came back it had these odd brown stains all over it. The delivery guys called their manager and the manager said, "Bring it back and we'll fix it." I let them know that I had house guests the following weekend and absolutely needed the rug back by Friday. They said no problem. Called on Wednesday to double check and was told yes the rug will be there Friday.

Had rugs cleaned. Very dissatisfied. We will be calling the company. Guys were very rude. They told my mom that her carpets were very dusty. Anyone that knows my mom knows she cleans and vacuums daily. It was very embarrassing to her. Overcharged her more than what they quoted her. Never gave her a receipt. Told her they didn't have a receipt. Asked for a tip. Should I go on. My parents are elderly and they took them for a ride. Never again!

On Saturday 9-9-17 The Muskegon location returned 5 area rugs to my home. I promptly paid the $651.00 and was excited to see my rugs that I expected to look clean, spot free, and fresh again. To the contrary, the rugs had spots, dirt and other unidentifiable matter rolling off several rugs as I pulled them out of the bag. I immediately broke out in tears as I asked the deliverymen what was going on. They were speechless and as surprised as I was. They immediately called their office to report the disbelief of what we were seeing. The girl on the phone was polite and said a manager would contact me first thing Monday morning. He did not, and it took several calls to eventually reach him. He asked if he could come see the rugs later in the week but I insisted it must be today since the smell and unknown debris was causing my asthma to be triggered.

They did a lousy job cleaning the carpet. All the edges between wall and floor left untouched. The stairs was soaking wet. Was told it took 8 to 24 hrs to dry but at home was told 24 to 48. Offered scotch hard for 300$ then went down to 200$. Just bunch of liars unprofessional and lousy. Never again, I would done better job with my Hoover steamer. And I did my best to clean the carpet phrase. At the end I want them to get the hell out of my house. S.S is trusted business. So Many companies in the market I should gone with one of them. Any one could not be worse than S S.

I have had kitchen grout cleaned several times, by companies other than Stanley Steemer and always satisfied. This time I called Stanley Steemer in Maryland heights... They did a terrible job!!! Called and complained and was told "too bad nothing we will do... If we come back out will charge you again..." Do not use this company!!! It's a rip off!!!

We recently moved into a home that was previously lived in. The day after we were scheduled to settle on our home, we had Stanley Steemer out of Wilmington, DE schedule to shampoo all the carpets on the second floor (roughly 2k sq ft). The only people that were in our home from the time we first walked into the time we noticed the camera was stolen was myself, my wife, and our 4 and 6-year-old children.

When the Stanley Steemer employee finish cleaning, the employee let me know that the carpet was as clean as they could get. I was convinced that I would have to replace the carpet. Before spending thousands replacing the carpet, I rented a carpet cleaner to be sure that the carpet were unusable. If I would have listened to their employee I would have unnecessarily spent thousands of dollars replacing a good carpet. They only offered to refund the fee for the carpet protection and not the cleaning. I will never use this company and I would not recommend Stanley Steemer to anyone.

My experience was awesome!! They arrived promptly at the time scheduled and did a wonderful job cleaning my carpets and my furniture. They were very polite, and my carpets and furniture look great! I would definitely recommend them to anyone.

We have a light color carpet which we have had cleaned in the past by a different company... not Stanley Steemer... with much better results and more satisfaction. Next day after cleaning I was on the floor with Resolve Carpet Cleaner, removing a few stains the Stanley man did not even get up! The crew did not vacuum first but went right into cleaning. Very few pieces of furniture needed moving, which we discussed. But I did not mention the stack pillows and floor vase in the entry to the living room. I should not have assumed these pillows would be moved, but it would seem like common sense to move them and to clean beside them. At the very least the technician should have asked me what to do about moving the pillows since we did not discuss that side of the room.

This is my second time using Stanley Steemer and the experience was horrible. Not on time... 3hrs late. Got the wrong quote from the main office. Technician was rude, and lazy. Looking for an excuse not to do the job.

My parents are in their mid 70's. My brothers and myself chose Stanley Steamer 8-9 years ago because we felt they could be trusted. They'd come out twice a year during these 8 years and Everything was fine until their last visit. The 2 guys that came out were both very unprofessional in their conversation with my mom in talking negatively about the other clients. My mom decided this time to have the carpet in her closet cleaned, her closet is in the back of her bathroom of which she has 3 of, and no one goes into her closet as Stanley Steamers manager suggested.

I had Stanley Steemer clean my basement carpets. Overall they did a good job and the carpets look a lot better. However, they missed a couple spots that were not noticeable when they were here and the carpets were still wet. When I called two weeks later to ask them to come back and fix it they said they have a 10-day policy and I would have to pay for another service visit to have them come back. I was completely unaware of the 10-day policy which apparently is buried somewhere in tiny type and which I have yet to find. I paid over $200 for a visit that lasted less than 30 minutes and missed their "deadline" by just a few days. I believe Stanley Steemer should stand by their work and not hide behind a hidden policy. Very disappointed.

Had a room and stairway carpet cleaned 6/07/2017. Paid the additional fee to have protectant applied. July 4th while moving a plant upstairs, some of the dirt and water leaked onto the stairway. We attempted to clean up the spill with a Shop-Vac. We did not try to scrub it or do anything else that would cause the spill to embed itself. It stained despite our efforts to prevent it. I contacted Stanley Steamer the next day. I was told the protectant does not prevent staining, it only makes it easier to remove when you have it cleaned again. They offered to come and clean it for another cleaning fee. So buyer beware before you pay additional cost for protectant that doesn't protect.

I scheduled a service for 6/30. Scheduling was great, didn’t ask me as many questions as I would have thought but it was simple. I received my price and while higher than other companies I went with them based on name. A week later I called back to see if I could switch the date but no one answered so I left a voicemail asking for someone to contact me regarding the availability for the different date. I never hear anything so I assume they never got it and that business would conduct on the mutually agreed upon date. Thankfully they sent an email beforehand but apparently they had changed the date without confirming. Fine, no big deal. I call to make sure my sister can be there to let them in since I can’t. I am assured that it's no problem and they don't even need to be there. THIS WAS MY BIGGEST MISTAKE.

The signs were there but since I hoped for the best make me a much-too-trusting-senior. Their online pricing said the price for tile and grout cleaning would be $50 for a bathroom shower but then the quoted price was $309. We asked why there was so much difference in price and was told the $50 was only a guideline for a smaller stall shower and they had no discounts. Reluctantly we told them to go ahead. When they removed their equipment I surveyed the tile and confronted them before they had put their stuff away. They did come back in and agreed that they had not done a good job and did more work. They did make some of it look a lot better but now there was streaking in many places where they still had not done a good job of cleaning. Then they proceeded to tell me where I could buy this cleaner so that I could do the work myself. What a waste of my time and money!

I paid $186 to have Stanley Steemer clean 4 carpets. It took them 45 minutes to do this. They said they moved a bed over to clean 1/2 the room at a time. I offered to move the bed but they said it was no problem. About 2 days later the bed was removed from the home and noticed a large spot and other evidence that the carpet was not cleaned. I contacted the company and a manager came out to look at it and confirmed that the room was not cleaned. I wanted money back but he said he would clean the carpet. He did not refund any money, he just apologized for the job. This is not acceptable. You are a business and know your employees did not do their job. Something more should have been done for the consumer. I will never use Stanley Steemer again. You question how clean the other carpets are. I cannot trust this business ever again.

Just had our carpets cleaned in Tallahassee, FL by Joe. He did an excellent job and the carpets look great! He was not in a rush to get in and out, but took the time not only to do a good job on the carpets, but also to explain things and answer my wife's many questions. I made sure to get his name so we could request him the next time we have our carpets cleaned.

$99.00 special is not $99. 2 rooms & the stairs cost me pretty close to $200. The carpet was left very wet and developed a HORRIBLE smell as it dried. A week later I still cannot walk into the basement without feeling sick about the money I spent to have them stink up my carpet! Worse is that now I will have to pay someone else to come & deodorize and re-shampoo it!

I would LITERALLY give NEGATIVE STARS if that was possible! Absolutely ridiculous! My boyfriend called the 1-800 number and they sent two men the next day to our Daytona Beach Area on LPGA. They were here UNDER an hour and did the living room, hallway and one bedroom and charged $128! He was quoted $99 on the phone and I had to sit here for him while he was at work. Before they started the man with the tablet who did nothing but stand there said "Oh that little area by your kitchen that's a part of your living room is considered another room so it's an extra $29!" Whattt? I have pictures of how small that area is that fits a tiny 2 person table and a dog bowl and how it's literally attached and goes with his living room area. It's NOT an extra room!