Stanley Steemer Reviews

I just want to give a shout out to STANLEY CLEANERS DUCT CLEANING CREW. They came out and were determined to find the issue with my clogged duct. They went over and beyond to get to the root of the issue and they did. I am totally happy with the service they gave and they were totally professional and gave TOP NOTCH service! THANKS AGAIN from Jeff ** in DeSoto tx.

I was able to get an appointment in one day and the gentleman Raphael was right on time. He did fabulous job. I highly recommend Stanley Steemer.

I want to thank James in the Asheville, NC location for going above and beyond assisting us when we had scheduling issues. We had planned to have our 2 area rugs deep cleaned and returned to us before moving, but then the move was rescheduled to slightly earlier. When the Charlotte location became backed up, James worked it out so that the rugs could be delivered to our new home in the Raleigh area. Much thanks, James!

Recently contracted the Oklahoma branch to clean out my home heat/air ducts also my dryer duct. They showed up to my house on time, and they went about their task in a professional manner. Upon completion, they ensured that the area was thoroughly cleaned. I would highly recommend their service to anyone needing this type of work done.

Apparently after talking to the “customer service“ representative, I should have “communicated” better with the technician. I realize that now after the clean. When I set up the appointment I was told that in the bedroom they would not move the bed which was fine. If I had known that they wouldn’t move the four drawer dresser, I would’ve moved it myself. The tech also missed a walk-in closet which I discovered after he left. So someone came back the next day to clean it. While he was here I asked him to look at a spot on the carpet that the first guy had missed. He was able to get the stain out. When I spoke to the customer service person today she basically put the problem back on me. I should’ve communicated better, I should have checked everything before they left, I should have not expected the dresser to be moved.

This review is negative not because of the actual service rendered by the technicians (who have always been great out of the Rhode Island franchise) but because of the corporate side of the transaction. I had an appointment window of between 11 and 2. At 1:06, I received a text that my tech was on his way. Great! At 1:45, when no one had showed up, I called customer service. It used to be local; now it is apparently all centered in Ohio. Unfortunate.

Terrible cleaning job. The tech didn’t try. I removed more stains after the bad job.

I hired Stanley Steemer in Fayetteville NC to clean the carpets in my home, expecting a professional service from a major national brand. Instead, I was left with severe property damage, structural issues (subfloor), and a local management team/owner that completely refuses to take responsibility. If you are considering hiring this company, please be aware of how they operate when a job goes wrong:

I had them come out. I had brand new carpeting put in, but I have a room and in the closet in the room I have a older cat and he had an accident so I had him come into clean the carpet in the closet. They said that they have a good pet odor removal that would work and I would not smell it anymore. They left it very wet. It took about 4 to 5 days for it to even dry in some areas.. Whatever chemical they used made my house smell so bad. I called talk to a supervisor. He came out. He put some more chemical in there, said that it was my pad not my carpet. Once they cleaned it it would be fine…

I have never dealt with worst customer service before in my life. I had Stanley Steemer come for two services on two different days. Two guys came to clean out my HVAC units and not only did they put all my vents back on extremely uneven but they stole a pair of expensive sunglasses off my kitchen counter. I have called numerous times and they are not helping the situation at all. DO NOT TRUST THESE PEOPLE IN YOUR HOME. They came to clean the floors the first time and they left my foyer floors worst that when they got there. Not sure what they did to them but I had to hire a cleaning service to come the next day to fix it. THIS COMPANY IS A JOKE. Oh and they also left trash in my front lawn.

Never EVER use for a dryer vent cleaning!!! I scheduled a dryer vent cleaning, however after the technician left, my dryer was not functioning properly. The dryer had not been reconnected correctly, and my clothes were not getting warm or drying even after multiple cycles. As a result, I had to request a second service visit the same day. This created a significant inconvenience, totaling approximately three hours of service time across two visits.

Stanley Steemer out of Sarasota came out to do 3 tile rooms and seal 2. I have to say it took them an hour maybe, and there was still dirt and food stuck to the floor. I intentionally did not clean my floors because I knew they were coming in a week. All I have to say is save your $400 and use your own elbow grease, I ended up having to do that anyway! I only called them out because I have light grout and nothing I did seemed to help. Anyway, they didn’t move furniture or rugs and didn’t put anything back when they left. They left their iPad pen on the floor and a can of sealer on the counter. Don’t be suckered. Not worth the money.

Today, Stanley Steemer came and cleaned my floors and carpets. They saved the day!!! First, Erik and Bruno came by and did an inspection, and they were both truly nice. polite and understanding. They listened to what I needed and even offered other services they could provide. Now, I know what you might be thinking, and no, they didn't price-gouge or trick me into buying more of their services. They saw what I needed and offered the service at an affordable price. They were also willing to work with me on the time and day to get my carpet cleaned, and they sent someone the next day.

While initial customer service was okay, day-of customer service was unreliable and unacceptable. If you have an uphill driveway, you’re going to be out of luck until June. While my front-wheel drive Honda Civic made it up just fine, the Stanley Steemer driver refused. So furniture all moved and ready for them and company coming next weekend. Oh, and thanks for the follow up, how-can-we-me make-it-better call! Time to try some of the local professionals.

I wish I could give them 0 star, but that wasn’t an option. Stanley Steemer used to be an honorable company, obviously not any more. I was quoted $173.00 and when the technicians came out it sky rocketed to $501.00. Stanley Steemer has a real funny way of measuring. Probably why they were an hour earlier than stated; the other customer didn’t want to be ripped off either.

The men that came were very nice. However, for 3 rooms and pretreating stains and cleaning the carpets? They were out of here in less than 30 minutes. Did not take much time to even try to do a 200$ job!

I first had a technician come out on 2/28/2026 upon moving my furniture around and in better lighting. He did an awful job, today Stanley Steemer sent a second Technician by the name of Ladedric ** and let me praise this gentleman for his mannerisms, expertise and quality of time and work!!!! I recommend him for all my future cleaning. If I could give my stars I would.... Thank you Mr ** from a very satisfied customer. 😊

After the carpet cleaning was complete, I was satisfied. I was informed that some smudges remained because the carpet is worn out in these places. During the weeks after the cleaning, several spots became visible and slowly became more prominent. A discussion with the local company did not disclose any possible reasons. I also learned that my warranty has ended. I have a photo but I couldn't upload it.

Did review previously, but wanted to add that I was very disappointed both times. Price was quite a bit more than estimate. We had kitchen tile cleaned and sealed as well as ducts cleaned. A little difference is understandable but the tile cleaning and sealing tripled. That's ridiculous. Wasn't aware of price variation between clear coat and color coat seal. It all should be explained when booking.

They did a great job on my tile, customer service was great, staff was friendly, Tom in broken arrow ok. I would use them again. They were on time and I did not need to clean up after them.

I hired Stanley Steemer again because my previous experience with them was excellent. Unfortunately, this visit was a complete disaster from the moment the technician arrived. There was a clear lack of communication and professionalism. Pricing was not explained clearly, and I felt nickel-and-dimed for services that should have been addressed upfront. What was discussed did not match what was delivered. The job felt rushed, incomplete, and careless.

Horrible service. They were in and out the door in about 20 minutes and were supposed to clean 4 bedroom carpets and an area rug. I had them redo a couple of areas which the technician was obviously not happy about. He commented that the spot I point out was in the carpet -- of course -- that's why I called to get the carpet cleaned!

My son, Todd **, scheduled Stanley Steemer, Reno, to clean and treat/remove pet stained areas in my small home in early January. The cleaner walked through the rooms (two bedrooms, hall and living room) indicating the areas that needed special pet urine treatment. The job took about an hour and the cleaner charged over $300! The carpets were soaking wet for over 48 hours, smelled horribly of urine and a sickly perfume odor. The smell was terrible and the pet urine was still there. Awful job! About 10 days later my son hired a different professional, recommended by the residential management company where he lives, to redo Stanley Steemer’s work. They did an excellent job! The urine and perfume odors are gone. Cost $150. Wonderful job! Stanley Steemer should refund the poor quality job in full.

Waste of time and money. They clean my house 4 rooms, 2 living rooms, stairs and hallway. NO GOOD AND WOULD NOT RECOMMEND TO MY WORST ENEMY!! It’s not the technician’s fault that the conicals do not work.

Today an Air Duct Estimator by the name of Shannon ** from Stanley Steemer came out to give me an estimate for cleaning my Air duct. I felt it necessary to write a review about this individual because he was topnotch! He arrived on time was respectful, polite, very knowledgeable about the services that would be provided. He also was considerate of my time and answered every question. If the services that I contracted to have done will be as top notch as this individual then I will use Stanley Steemer from now on. Customer service is at the top of my list when a service is being rendered.

I came home to these guys in my assigned parking spot. They were cleaning a different condo but parked in my assigned parking spot. Assuming they are clueless and when confronted they just walked away.

So, I wanted to add a follow-up review to the one that I posted a few days ago. I finally received my area rug yesterday. I have to say it was worth the wait. The area rug looks brand new and the service that I received was spectacular. Sean apologized profusely for the delay in getting the area rug back to me and he put area rug back where it belonged. Note to self-next time know that it is going to take a few weeks and maybe schedule in the Spring or Summer because they really did do a great job.

We scheduled a carpet cleaning for 3 rooms in our daughter's home in Clinton Twp., Mi for Nov. 19th. We had all the furniture picked up from the floors and room-ready for the cleaning. The cleaner came in, and we walked him through the rooms, indicating the areas we needed special attention to. We also paid the extra for room deodorizing. The first thing he had me do was hook up his hose to the house outside waterspout. He went through the rooms fast and the rugs looked ok. He said they should dry in 24 hours.

They changed the pricing and said it was because I called a call center. I left the table in my open concept space and so they said it was two room. They increased the price by $100 on arrival. When I called the customer service agent was rude and dismissive. In addition they arrived 2 hours later than the time window given.

I want to take a moment to commend Anthony ** on the outstanding work he and his crew did in my condominium after we experienced significant water damage to our ceilings and walls in several areas of our unit. Anthony, the lead manager on the job, did an outstanding job directing his crew, communication with us, as the owners, throughout the mitigation process. He explained everything every step of the way outlining the complete water and mold mitigation process. While water damage to any home is disappointing and upsetting, Anthony lead us through the process and made us feel confident that the work was being done as expected in situations such as these. The cleanup was great too! Thank You Anthony!

i am dissatisfied with the overall experience with Stanley Steemer duct cleaning. The technicians arrived on time and performed duct cleaning and cleanup in a timely manner. After cleaning, when testing the furnace system, it was discovered that the humidifier did not function. The entire furnace system including the humidifier had been checked and serviced two weeks prior to duct cleaning.

Had the air duct cleaned about a month ago, I have been dusting my hardwood floors regularly since then and every time do it I get large amount of lint, my chair pads get filled with lint every time even after I cleaned them already. I thought that this is going to get better after a week or so but is not. Sent a few email with my concerns, so far nobody bother to follow up. I feel that I did not get the service that I paid for. I would not really recommend this company at all for this type of service.

Anthony and Daniel did an excellent job on our theater room carpet. They were respectful of our home and very professional. Would get them again if needed. They were on time and tracking system is great.

We could not even tell they had done anything to our floors. We have a 2200 square feet home and wanted all flooring cleaned and the ductwork cleaned, they were in and out in just a little over an hour. I was truly shocked when I saw my carpet looked terrible and nothing had been done around the baseboards. Terrible experience and I will never use them again.

In August, I hire Stanley Steemer to clean the air-conditioning vents. They came and they said they connected an 8-inch hose to the return duck and they will each vent and blow air in the ducks. The 8-inch hose will be connected in a powerful vacuum and will suck all the dirt from all the ducts. So they started however, the 8-inch hose was connected to the duct that brings the cold air. I asked and they said that the cleaning can be done using either duct. They finish the job and left. After that, the house had a musty smell when the air conditioner was on. I called an air-conditioning company to come and service the air-conditioner. In the meantime, I changed the air filter twice, waiting a week.