Stanley Steemer

I scheduled an appointment to have my ceramic tile floors and grout cleaned. Price was quoted in advance based on number of rooms. Upon arrival the tech demonstrates with a brush, some solution, and minimal effort that cleaning the grout will not restore its original color. (FYI, the floor was only two years old.) He said the only way to restore the grout color was basically to recolor the grout with colored sealer --- for twice the price.

Completely dishonest with pricing! They gave me a quote on the phone with confirmation and then the technician showed up and doubled the price, even though the square footage had not changed! End result of cleaning was poor at best. RUN AWAY! Find someone else who is not a scam artist.

Made an online appointment for hardwood cleaning and maintenance coat put down. The issue is that not enough info is given when service is scheduled. We moved several rooms of rugs, furniture. Techs were great and he explained after he got there about the maintenance coat. They did not come in the time frame I requested. Came late and there was not enough time to clean and put coat down to dry then move in all the furniture. The issue is I was not given sufficient info when appointment made. Had used them for years and never will again.

I have never been more disappointed with customer service than I was today. We are moving into our new home and decided while it was completely empty to go ahead and have the carpets cleaned. They were not stained, muddy, dirty - but thought it was probably the last time the house would be empty so it should be done.

The service is nothing more than a scam! My area rug returned after a monthly was still badly stained and, as it had sat in a warehouse for a month was still damp and mold had developed on the rug's backing! As for the tile cleaning etc. I am still trying to remove stain residue left by their technicians. What a joke! And the greatest insult, you have to pay up front! What a fool I have been. Buyer Beware of Stanley Steemer!!!!

I contacted the Stanley Steemer in Lexington, KY to come out and clean my $500 8X10 area rug. I was originally quoted $130, which I figured was fine. The two guys showed up on time but they wanted to take the rug with them because I have wood floors, they didn't want to ruin them. I agreed and was then charged $265. I didn't like that price but I needed my rug cleaned before company came over. They took it on a Friday and I was told that I would get it back early on Monday, long before my company would show up.

Had Stanley Steemer come out to clean our rugs, couches and dining room chairs. They kept trying to raise the price with every rug. They wanted to charge $500.00 for two 5x 7 rugs area rugs and 100 more to take them for 2 weeks to get them cleaned “better”. I could go buy new ones for cheaper! Came back home and dining room chairs look like they used dirty water and it ran down the sides of the fabric. They are now yellow brownish color! Being upset I called and they cannot come out until Monday afternoon it being a Friday! Ughh having company on Saturday. Oh and coincidentally the managers are too busy and unable to speak to me at this time! Don’t use this company! Gave them one star because I had too!

My grout was dull and I thought Stanley Steemer was the way to go. There was no demo of the work they just jumped right in by trying to sell me their mat for the front door that would stop the dirt from coming in, in the first place. Irritant #1. Then they walked around and came up, with a different amount than I Had been quoted but I Argued that...then they tried to sell me the grout sealing for some ridiculous price but I said no and then they said $100 and I agreed. It literally took him 2 minutes to seal the grout in all the areas and I didn't even realize he was doing it till he headed out the door with the device they roll it on with..

Scheduled Stanley Steemer to come clean grout and color seal the grout. When tech looked at job he said that I would need two coats. I said I didn’t think so but took his professional option. I was told when booking the service that they would do a demo which was told to me the technician said they don’t do that. I went back and forth with him about all the pricing so he said he would give me 10% off which still was not near the quote I got from the representative on the phone.

I booked Stanley Steemer to come and clean carpets in a condo on behalf of a client. Their online booking system required that I fill in what floor the unit was on, and whether there was an elevator. I advised that it was on the third floor and there was no elevator. At 8am, I got a text saying that they were on their way. They failed to mention that they were on their way from quite far north, during rush hour traffic. After waiting an hour, they showed up and asked to see the job. They then proceeded to tell me that they weren't "allowed" to carry the equipment up that many flights of stairs. They conferred with their supervisor who agreed, and could offer no explanation to me as to why this job would not have been refused upfront based on my input.

Grout cleaning- techs who cleaned left dirt in corners and against edges. Only after I called it out did they try to clean it. When I got down on my knees with rag I found a lot of dirt wiped up with no scrubbing. Job started to look good. They were in a hurry to get done and move on to the next job. Company seems to go by is it good enough rather than a job done is a job that is well done. They offered to take off bathroom cleaning but I wasn't going to stiff them. I just wanted results I could be happy with. I paid full amount but would not use again.

I realize there are many Stanley Steemer franchise operations. This is our experience with a main Stanley Steemer located in Dunbar, West Virginia, and I believe they also operate several others nearby. Dunbar is small bedroom community outside Charleston so not much competition for any service type suppliers. Called this Dunbar Stanley Steemer about 3 years ago to clean wall to wall carpets in 4 rooms for my 97 year old mom who lives alone. No, she does not want to move and is still very independent so we try to manage from Virginia and visit as often as possible.

Scrubbed so hard he ripped the fabric all the way down the entire arm of the loveseat. Tried to act like it was already like that by saying, "I finished cleaning it. Did you know this arm is messed up?" Um, no, it wasn't. Then tried to offer me a lower price on the cleaning. I told him I didn't feel I should have to pay anything since he ruined an $800 piece of furniture. They agreed to that but nothing else. Corporate called the next day to ask if I was satisfied. When I explained what happened I was told there was nothing they could do. Then why did you call? Probably to try to sell more services. The entire time they were here they kept trying to upsell me on a deodorizer for an extra $80. Save yourself the headache and just rent a professional machine and spray some Febreze.

I called to have a hallway cleaned and was quoted $99.00 by phone and was told that the $99.00 is a minimum charge so adding another room would be the same price so I agreed to the two rooms at $99.00. On the day of the cleaning, only my husband was home. He was charged $270.00 (the original hallway I wanted cleaned plus the room I was told on the phone would be included plus an additional room that they told my husband would be free of charge). They also charged for an area rug that I had not asked to be cleaned. When my husband pointed out that didn't seem to be what was quoted (but my husband didn't actually know the exact quote since I was the one that initially called for the service) they took $50.00 magically off the bill.

Did a decent job on carpet but they also cleaned our tile and sealed them. They did not take off the previous seal so the current seal is scarring. So called Stanley and they send people out and said it is normal wear and tear. Talked to a professional tile person and they said you cannot put a seal on a seal. Especially if you don’t know what the current seal is. So I called Stanley Steemer and the new owner said will can give you a new estimate on polishing the tile. Why would I hire a company that did a terrible job on sealing the tile and now wants to polish it. Just understand they can clean carpet but get a real company for tile.

I had a purple bracelet with hearts silver in September of 2018 in South Bend, IN. Two of the workers came - two ** men. I had back up to see what my SLOW??? Keep calling me. It threw me off and they stole my stuff. I called them - the office - no answer so I left a message and they still haven't called me back yet. My fiance got me that when I left the hospital for my condition and they stole my stuff. I will never call or suggest their service. So people be watchful of the workers. I would like it back or compensation of it but will never ask for their service.

Stanley Steemer removed water out of basement. Charged me $897.71 for about 3 or maybe 4 hours of work. There was a charge of $500.00 for extra with no explanation. I asked what that was for but got no answer. I paid the bill even though I did not authorize calling these people. I could have refused to pay them for this service since the owner of the property was never contacted about a price for this service. (It was rental property.) I think I was rooked by them. I will never pay them a cent again and the renter has been apprised of this. I think they just added $500.00 to the bill and split the money.

They take advantage in my opinion of older people. I was quoted $149 and my wife was charged $400!!! She did add an area rug (12x10). I am contacting BBB and AARP to warn others. They had many charges that a normal person has no idea what they are talking about. Not to mention $10 surcharge which was not disclosed until the end. They said any tough stains was included in my initial quote yet they had many charges! Don't use them without a lawyer!!!

Got carpet cleaned in my computer room. 2 technicians came out, dragged hose in. Water dripping all over. Very sloppy workers. When they left they took hoses out leaking water all over. Never came back and clean up. I called. They said, "We very sorry."

Scheduled carpet cleaning for our office on the 2nd floor. Two technicians came out to look at our office and review it before the crew arrived. Received a call saying that a crew with portable units is on their way out. Then one technician with the regular hose showed up and complained that he was alone and this could take over 3 hours. I called and expressed my concern with where the other crew is with the portable and this technician was alone. So they had him take everything back out of the office and the other team arrived, and to NOT be informed about this office. The portables need to be dumped at a restroom which is down at the end of the hall and used by other tenants. DO NOT use Stanley Steemer for your business in Las Vegas. Their lack of communication is just awful and a technician needs an attitude check.

Wow, I can't believe this company! They came out to clean my couch. It looks worse. They scrubbed it so hard, they messed the fabric up! They left my door open for 40 minutes, mind you it was 28 degrees outside. There was water all over my hardwood floors! They wanted to use my outside water faucet - hello it is winter and we shut the outside valves off! So this women tracks in my house with wet/snow boots and uses my sink. The worst yet is they looked like riffraff and had the music in the van in my driveway blaring! Seriously. How unprofessional!

I can not rate their work as I had none done. To explain, I made the appointment 3 weeks ago selecting the 1 to 4 pm slot. I called at 3 to check their ETA. I was told they were still on a job in Huntington. For those of you who do not know, Huntington encompasses a very large area. They would not tell me where they were. Only that I would get a text saying they were on their way. At 315 I got the text saying they were on the way. At 355 I called the office and told them not to bother. I did not want my floors (one wood, one tile) cleaned at night (daylight is less forgiving) and let's face it, by this point in the day, the technicians are going to sprint thru the job.

The gentleman who came to my house was very friendly and professional. However, he spent a total of 45 minutes in my house clean 3 large rooms and stairs. The carpet does not look clean and smells even filthier. What is worse is that it has a greasy residue and is still not dry. Even though I was upsold on the "deodorizer", my carpets smell like wet dog. I completely threw away $210. My Bissell ProHeat does a better job. I could not be more disgusted. I should have waited for the ZeroRez appointment to open up.

Do not hire this company to complete your tile work. This company takes no pride in their work and unfortunately have poor work ethic and inexperienced employees completing service calls. Problem resolution skillsets are clearly not their strong suit. My floor was left with a partial 5-inch band of dirt around the entire 25-foot room. Please do not waste your time on filling out satisfaction surveys or emails because even their employees will tell you they don't read or respond to them.

Stanley Steemer came to my house 2 weeks ago. When they left I ask the man what they use to clean the carpet with, he gave me a couple big names of cleaning solutions which I have never heard. Today I vacuumed and the carpet looked dirty (smelled like a wet dog), I used my carpet cleaner and recleaned my carpet and I was shocked at the dirty water it sucked up! You just can’t trust companies to do anything the way it should be. It’s all about how much they can charge for their services. I will never let them clean my carpet again!

Their service literally is a rip off! Floors pool worse now! They came out and did the basement and front room in about thirty minutes combined. The floor looks horrible. Two seemingly teenagers show up and they are nice but clearly in a hurry and your floors look the same or worse when they are done! Save your money! Mine were done by Stanley Steemer two days ago and now I have to pay a professional to come out! They literally SUCK! You call them and a fool and his money will soon part! Guess which one you are!

I booked a cleaning with this company in Pittsburgh and was quoted 105$. The technician arrived an hour early (7:30am). He then told me I was going to be charged $300. When I declined service I had to listen to a 10 minute sales pitch. So not happy!

Stanley Steemer of South Florida came to our home to “clean” the carpets. Apparently, we were the first customers that received service that day, as the crew came from Port St. Lucie. When the service technicians left the carpets were very wet; our socks were soaking wet. The crew consisted of Jerard **, and Alejandro **. Supposedly, Jerard was a water remediation specialist. Although we called the Stanley Steemer office to complain about the wet carpets (still wet 6 hours later) , we were told a crew would not be able to come back that day. Sadly, because of the water that collected on the window seat in our bedroom, our cat Em me, ruptured her bladder as she slipped and fell off the window seat.

Carpets have the same spots. Looks like it was never cleaned. Unprofessional kids cleaning them. Took only 45 minutes to clean two bedrooms, 2 stairways and entire basement plus the closets were not cleaned. Moving into a new move house. They offered to redo but now all my furniture and boxes were all over the house. Don't waste your money.

We are a camp and retreat center with heavy traffic volume on our carpets. We thought we'd have to replace carpet, but Stanley Steemer saved it! I think we have another five+ years of life. So pleased we can use resources on ministry vs. new carpet! Thanks, Stanley Steemer! Exceptional service, speedy response, great price.