Stanley Steemer

Stanley Steemer

 3.6/5 (327 reviews)
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Overall Rating3.6 out of 5
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About Stanley Steemer

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Stanley Steemer Reviews

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Verified Reviewer
Original review: May 31, 2023

I’m disappointed with Stanley Steemer due to giving me an incorrect total due before coming over and telling me something different. I have one small bedroom and the floor of a closet. Online I have a confirmation of $150. When SS showed up, he was kind, he said the website is wrong, it’s not updated, and we can’t go off the website and it was a minimum of $250. As a customer, am I supposed to assume the website needs updating with its costs? And if the tech fluently knew this (it’s not his fault), why wouldn’t the company update/change it so it’s accurate to what you charge now? When I called SS the woman on the phone (who wasn’t quite pleasant) said it’s $150 but there’s additional costs like stain lifter, etc and that’s why my charge was $250. So unfortunately I got two different answers as to why they came all the way to my home with massive amounts of equipment to tell me it’s $100 more than I was told, no exceptions.

The tech took maybe 15-20 minutes cleaning which I didn’t think was anywhere near worth $250. I feel like I could’ve vacuumed and bought store products and a store machine for that much and did it myself. I also expected it to smell fresh. Then I was told someone had tried cleaning the stains so their cleaning solution left a purple stain and there was nothing he could do about it. I asked if he could clean it a second time for that amount of money and try to remove a stain that was done by SS. I understand why he said no, besides the policy mainly because it was wet and he didn’t want to overdue it because it needed to dry. The tech was very pleasant, he was just doing his job. The woman on the phone was not helpful or understanding and the website is clearly outdated with old prices. Won’t recommend and I wish I would’ve hired someone else.

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Verified Reviewer
Original review: May 23, 2023

Be aware, this is not an honest company. 1) They did an extra job after I asked them not to, charged me for it...and as it turns out even cleaned out the wrong duct!. I have called them about 4 times and they don't return calls. Besides this, they offered an extra service to clean "bacteria" and upon ducts are still full of dirt. I highly recommend not wasting your time and money.

3 people found this review helpful

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    Verified Reviewer
    Original review: May 23, 2023

    At first I was pretty excited to have Stanley Steamer come out to clean a mattress and 2 rooms of carpet. After the cleaners were finished, I really couldn't believe me eyes! My carpet was not much cleaner than it was before! In the past I've had people come clean my carpets that did a much better job for less money! The spots that were removed was about 10% out of 100%! I was quoted one price and ended up paying $100 more...not good for my limited income! Since I have to clean my carpet myself, next time I'll go with a different service...maybe cousin Bubba or somebody. At least I'd know what to expect! Save your money; rent a machine from Wal-Mart!! Oh yeah, the mattress was about 70% clean.

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    Verified Reviewer
    Original review: May 17, 2023

    Over the years Stanley Steemer or my wife cleaned the carpets. My wife would use a rental unit from a home store over the years. We are moving and I suggested to my wife to use Stanley Steemer to make it easier on her. Hiring Stanley Steemer was a complete waste of money. They use some sort of citrus cleaner and said the stains were in all the fibers on the ENTIRE CARPET for multiple rooms and levels!!!! Strange, the prior year my wife cleaned the main area it was so much better than what they did. Their cleaner smelled like citrus. My wife's cleaner smelled like a cleaner! We will not use them again. If we want to throw our money away we'll go to Las Vegas.

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    Verified Reviewer
    Original review: May 15, 2023

    Am shocked that they would have someone in a management position such as Jonathan (Mount Dora, Florida). He did such an atrocious job to my mom's home. He did not vacuum around the beds. There was a large stain on the carpet. Never even vacuumed it. It was in a corner. The other two bedrooms he left wet. I had to go ascertain a wet vac and vacuum the place myself. Even when the other people came to re-clean the carpets they told me it was not done properly and they were shocked how much dirt was still there. I'm absolutely appalled that you would have him as a manager and I hope you never sent him to our house again. He takes advantage of the elderly.

    Dr **

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    Verified Reviewer
    Original review: April 28, 2023

    They arrived to clean my area rug and couldn’t find the tag indicating material To see if it was safe to steam clean. Alex me if I knew and I didn’t have any idea. Tested a spot and asked if if they could proceed. Looked fine when they were done but was covered in brown spots in the morning. I flipped the corner of the rug and there was the tag indicating made with viscose. They indicated that was the issue as it couldn’t be steamed cleaned and it was all on me since I said to proceed. Seems like locating the tag to avoid this is pretty basic. Refused to make it right. Check the photos out and judge for yourselves. I’d recommend finding someone else to clean your carpet.

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    Verified Reviewer
    Original review: April 27, 2023

    Very unhappy..NEVER AGAIN. They didn’t Stained, Didn’t move any furniture. 3 Rooms and 13 STAIRS took less than half hour. Also for Deodorizer asked me over $ 100 more. They said my carpet will smell if they don’t deodorize. I did not pay extra $100. I refuse to pay more..

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    Verified Reviewer Verified Buyer
    Original review: April 13, 2023

    It took 8 hours for my carpet to dry. That is way too wet for carpet. This type of cleaning pushes the dirt to your padding and wears your carpet and can loosen the carpet over time. Only the surface of the carpet should be cleaned. Your padding should not get wet. I pointed out some urine on my carpet from a dog that visited and it was still there after they left. I also understand that MJ is legal in CO but it should be separated from your work when representing a business. This man showed up smelling like he had just smoked right before he showed up. I do not recommend Colorado Springs SS at all.

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    Verified Reviewer
    Original review: March 13, 2023

    I came home. Took my shoes off outside. Walked on the still wet carpet (understandable), walked to the kitchen in my white socks. And my socks are filthy. I have to get out my own carpet cleaner and clean the whole house. Again. After I paid someone else to.

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    Verified Reviewer
    Original review: March 6, 2023

    Stanley Steamer came out to clean my ducting throughout my house, They came with a big Stanley steemer vacuum truck but never used it to suck out the dust. They only used compressed air with a thin attachment that fit through the grates on the vent slits (they don’t even remove the vent covers (only removed the return vents) and a small hand held vacuum cleaner to suck up what was blown down the duct. They showed me what they were going to vacuum up but it didn’t seem like very much as this was the 1st time in 20 years that the ducts were cleaned and we have always had cats and dogs in the house.

    I looked up the vent after they left and it looked dusty and dirty to me. Plus I spent an additional $300 on an antibacterial solution that was suppose to give my home a clean fresh smell but when the heat kicked on it didn’t smell fresh or any different than it did before. I’m doubting that they even used it. WAY WAY WAY overpriced for what they did, it was a complete rip off!!! Would never recommend Stanley Steemer for duct cleaning.

    7 people found this review helpful
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    Stanley Steemer author review by ConsumerAffairs Research Team

    This experienced restoration and cleaning company, with services since 1947, has offices in 48 states. Though known more for their steam-cleaning equipment, they also handle residential and commercial water restoration services.

    • On call 24/7: No matter when disaster strikes, you can contact a water removal and restoration specialist on their emergency hotline for advice over the phone of what to do before the crew arrives.

    • Allergy certified: The company has endorsements from the Asthma and Allergy Foundation of America, citing a 94-percent allergen-removal success rate.

    • 15-minute response: The company promises that water removal and restoration experts will contact you with 15 minute of your call.

    • Insurance assistance: One big help in getting life back to normal is that they can work directly with your insurance agent to speed up claim processing.

    • Vehicle specialists: No other company is better equipped to handle damage or cleaning for the unique surfaces in cars, trucks, boats and RVs.

    The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

    Stanley Steemer Company Information

    Company Name:
    Stanley Steemer
    Year Founded:
    5800 Innovation Drive
    Postal Code:
    United States