Stanley Steemer Reviews

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About Stanley Steemer

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Pros
  • Good value for money
Cons
  • Inconsistent service quality

Stanley Steemer Reviews

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    How do I know I can trust these reviews about Stanley Steemer?
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    Page 1 Reviews 0 - 7
    PriceStaffRatesTimeliness

    Reviewed March 24, 2026

    Today, Stanley Steemer came and cleaned my floors and carpets. They saved the day!!! First, Erik and Bruno came by and did an inspection, and they were both truly nice. polite and understanding. They listened to what I needed and even offered other services they could provide. Now, I know what you might be thinking, and no, they didn't price-gouge or trick me into buying more of their services. They saw what I needed and offered the service at an affordable price. They were also willing to work with me on the time and day to get my carpet cleaned, and they sent someone the next day.

    Dionte came to my apartment the next day fully prepared and ready to do battle with the carpets, and did such an excellent job, too. He didn't know what he was walking into, but he was very polite and respectful. He deep-cleaned my kitchen and bathroom floors and also deep-cleaned my carpet and area rugs.

    He communicated with me throughout the whole cleaning process to make sure that I was completely satisfied with his work. Ask for Dionte. He is going to get the job done right the first time. Thank you, Stanley Steemer, and thank you, Erik, Bruno, and Dionte. You guys really saved the day, and now I can start my spring off with a completely clean home from top to bottom. Because of Stanley Steemer, I think that I may invite some people over to play some cards or something.

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    Staff

    Reviewed March 5, 2026

    I first had a technician come out on 2/28/2026 upon moving my furniture around and in better lighting. He did an awful job, today Stanley Steemer sent a second Technician by the name of Ladedric ** and let me praise this gentleman for his mannerisms, expertise and quality of time and work!!!! I recommend him for all my future cleaning. If I could give my stars I would.... Thank you Mr ** from a very satisfied customer. 😊

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      Customer ServiceMaintenanceStaff

      Reviewed Feb. 26, 2026

      They did a great job on my tile, customer service was great, staff was friendly, Tom in broken arrow ok. I would use them again. They were on time and I did not need to clean up after them.

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      Customer ServiceCoveragePriceMaintenanceStaffTimeliness

      Reviewed May 15, 2026

      I have never dealt with worst customer service before in my life. I had Stanley Steemer come for two services on two different days. Two guys came to clean out my HVAC units and not only did they put all my vents back on extremely uneven but they stole a pair of expensive sunglasses off my kitchen counter. I have called numerous times and they are not helping the situation at all. DO NOT TRUST THESE PEOPLE IN YOUR HOME. They came to clean the floors the first time and they left my foyer floors worst that when they got there. Not sure what they did to them but I had to hire a cleaning service to come the next day to fix it. THIS COMPANY IS A JOKE. Oh and they also left trash in my front lawn.

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      Customer ServiceSales & MarketingPricePunctuality & SpeedStaffTransparencyResolutionTimeliness

      Reviewed April 8, 2026

      Never EVER use for a dryer vent cleaning!!! I scheduled a dryer vent cleaning, however after the technician left, my dryer was not functioning properly. The dryer had not been reconnected correctly, and my clothes were not getting warm or drying even after multiple cycles. As a result, I had to request a second service visit the same day. This created a significant inconvenience, totaling approximately three hours of service time across two visits.

      During the return visit, I was informed that the exhaust vent leading from the dryer to the outside was still clogged. My dryer vent exits through the roof (second-story), and the technician stated that he was unable or unwilling to access the roof to fully address the issue. I was told that the only option was to attempt to clear the vent from inside the home, with the warning that it could potentially become clogged again. I was also disappointed with the communication during this visit. The explanation provided was unclear, and I felt that responsibility for the unresolved issue was being placed on me rather than acknowledging limitations in the service.

      For my carpet service, the technician arrived at 130 (my window of arrival was 8-12). They were here late and were all about the upsell and bait and switch on the quotes. The technician was all about telling me how I ordered things wrong online and had to requote everything. The quality of the work wasn't bad, but the complete disrespect for my time was a reason I will never use this service again. They are completely unprofessional, underqualified, and didn't offer anything special except quadrupling the initial bid. GO SOMEWHERE ELSE!!!!

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      Customer ServiceTechPriceStaffValue

      Reviewed March 31, 2026

      Stanley Steemer out of Sarasota came out to do 3 tile rooms and seal 2. I have to say it took them an hour maybe, and there was still dirt and food stuck to the floor. I intentionally did not clean my floors because I knew they were coming in a week. All I have to say is save your $400 and use your own elbow grease, I ended up having to do that anyway! I only called them out because I have light grout and nothing I did seemed to help. Anyway, they didn’t move furniture or rugs and didn’t put anything back when they left. They left their iPad pen on the floor and a can of sealer on the counter. Don’t be suckered. Not worth the money.

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      Customer ServiceStaff

      Reviewed March 14, 2026

      While initial customer service was okay, day-of customer service was unreliable and unacceptable. If you have an uphill driveway, you’re going to be out of luck until June. While my front-wheel drive Honda Civic made it up just fine, the Stanley Steemer driver refused. So furniture all moved and ready for them and company coming next weekend. Oh, and thanks for the follow up, how-can-we-me make-it-better call! Time to try some of the local professionals.

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      TechPriceStaff

      Reviewed March 13, 2026

      I wish I could give them 0 star, but that wasn’t an option. Stanley Steemer used to be an honorable company, obviously not any more. I was quoted $173.00 and when the technicians came out it sky rocketed to $501.00. Stanley Steemer has a real funny way of measuring. Probably why they were an hour earlier than stated; the other customer didn’t want to be ripped off either.

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      Reviewed March 5, 2026

      The men that came were very nice. However, for 3 rooms and pretreating stains and cleaning the carpets? They were out of here in less than 30 minutes. Did not take much time to even try to do a 200$ job!

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      Reviewed March 4, 2026

      After the carpet cleaning was complete, I was satisfied. I was informed that some smudges remained because the carpet is worn out in these places. During the weeks after the cleaning, several spots became visible and slowly became more prominent. A discussion with the local company did not disclose any possible reasons. I also learned that my warranty has ended. I have a photo but I couldn't upload it.

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      Stanley Steemer author review by ConsumerAffairs Research Team

      This experienced restoration and cleaning company, with services since 1947, has offices in 48 states. Though known more for their steam-cleaning equipment, they also handle residential and commercial water restoration services.

      • On call 24/7: No matter when disaster strikes, you can contact a water removal and restoration specialist on their emergency hotline for advice over the phone of what to do before the crew arrives.

      • Allergy certified: The company has endorsements from the Asthma and Allergy Foundation of America, citing a 94-percent allergen-removal success rate.

      • 15-minute response: The company promises that water removal and restoration experts will contact you with 15 minute of your call.

      • Insurance assistance: One big help in getting life back to normal is that they can work directly with your insurance agent to speed up claim processing.

      • Vehicle specialists: No other company is better equipped to handle damage or cleaning for the unique surfaces in cars, trucks, boats and RVs.

      The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

      Stanley Steemer Company Information

      Company Name:
      Stanley Steemer
      Year Founded:
      1947
      Address:
      5800 Innovation Drive
      City:
      Dublin
      State/Province:
      OH
      Postal Code:
      43016
      Country:
      United States
      Website:
      www.stanleysteemer.com