Stanley Steemer

I scheduled a cleaning for two upholstered chairs, an ottoman and a rug. The chairs were not cleaned. There was hair and debris under the chair pads. The entire room had water on the floor. The techs left dirty water in the toilet. A piece of wood was knocked off of a cabinet. I reached out and after several attempts to get return calls, I was able to reschedule the cleaning for a day that I had taken off from work. I was told that the cleaners would arrive between 8 and 12. At 8:38 I got a call saying that there was a shortage in cleaners and I would need to reschedule. I will find a more competent and reliable company to clean my furniture and rugs. Very poor service.

SS was scheduled to clean house between noon & 5 pm. At 4:45 on they had not come or called. I called SS. A lady told me they were still scheduled to come. She put me on hold. Came back online & said they would be here by 8 pm. Why wouldn't someone have called us, we had to call them to get the bad news. We decided to cancel.

I recently requested a cleaning for a sectional and carpet. I specifically told the agent I wanted the same service I had in January. She was very polite and I was quoted a price of 138 after discount. I requested a morning window, but they gave me an afternoon window from 12-5. The technicians show up at 5:32. They quoted me a price of 238. I told them I was already quoted a price of 138 after discount. They said, sorry. I cancelled the service. I called and spoke with the supervisor (Rex) who acknowledged a mistake was made by the representative. He would relay my concerns to the local office.. A whole day wasted. I (was) a repeat customer. I’ll buy my own damn machine and clean it myself. I will never ever recommend this company to anyone.

Updated on 07/31/2021: In June 2021 hired Stanley Steemer, Kalamazoo, MI Franchise; duct cleaning. Major issues. Proposed resolution was inadequate and response was condescending, boilerplate. Even wrote President of Corporation, still waiting. Their corporate website states, "Trying to cause the least amount of problems to customers." Does unresponsiveness promote that statement? In my opinion a declaration of "I'm sorry you're unsatified with our proposed solution" is unresponsive to a complaint. A customer complains because there is a problem and the customer is asking for a quick and equitable resolution. Problems occur and how a company reacts to resolve those problems are, as if not more, reveling to how they value their customer base. How they choose to conduct their business.

I had Stanley Steemer clean my carpet and they bleached it in spots and would not take responsibility for this damage. I contacted them and they turned it over to their insurance who do absolutely nothing. Now I have to replace the carpet because Stanley Steemer burned it.

This was the worst service I have ever come across. Not only was my order incomplete, but they took my rug outside to clean, with instructions to keep rolled up for 24 hours. After speaking with 3 customer service reps, I was told to unroll it to dry. My wool rug was soaked, covered in dirt, leaves and mulch. A manager callback takes 48 hours, and no service technicians were available to tell me how to dry it in the mean time. I would not recommend this company for insufficient service, management and lack of knowledge staff/representatives.

We are preparing to sell a home in Fairmont WV; we hired SS out of Buckhannon WV. Although we have our own Bissel Carpet Cleaner; we were consumed with last minute activities to prep the house for sale and THOUGHT SS could perform a service for us. The men were prompt in their arrival, very courteous, and professional. The house was totally empty, i.e., no furniture was in any of the 8 rooms. We pointed out 5 specific areas that needed extra cleaning; a service their manager said could be provided.

We were quoted $243.06 for two rooms, one living room, and two sets of staircases. When the crew came, they charged us $331.64 for additional steps on the staircases (which we didn't have) and for getting rid of the odor (which I clearly refused services twice over the phone), which is 36% more than the quote. The company was super friendly when giving us the initial quote over the phone but it turns out to be such a rip-off. Tried to call back and the customer representative transferred me back and forth without being able to speak with anyone. Eventually, I got to talk with a manager. He was super rude over the phone and refused a refund for the difference and even threatened to send us to collection after I said I would dispute with the credit card company. We should have gone with another company. Will never ever use again.

On Feb. 24, 2021 I had Stanley Steamer to come into my home to clean my carpet, lo and behold they clean out my jewelry. I contact the owner. Offer to have the gentlemen to take a polygraph. She decline. I even offer to pay for the test and she still decline. Never will I used them again. I'm really applause by the help I'm getting from the owner. Just be careful with the guys you let in the home to say they cleaning the carpet, they dont just clean carpet. They also clean you out of other stuff too. One unhappy customer.

I had a guest bathroom fully remodeled in February 2021. Because a large amount of tile was removed, there was a dusting on every ledge, shelf, piece of furniture in the house, as well as the floors. I called Stanley Steemer of Naples, FL because I thought steam & water would be the safest, most effective way to clean the floors throughout the house. I made a huge mistake. Before the appointment, I explained to their rep that I didn’t have a single rug or room with carpet that needed to be cleaned. Regardless, he scheduled the job without hesitation and 2 technicians came the very next day. I paid Stanley Steemer over $700 and their machines literally pulled the grout out of my floors and left scratches all over the new tiles, which had cost thousands of dollars.