Stanley Steemer

I have been a customer of Stanley Steemer for years. I recently hired them to clean my carpet. The tech stated he was to spray a deodorizer on my floor. A fees days after my clean, I noticed swirl marks on my floor. I informed them of the issue, another tech was sent out to assess and re-clean. The tech was over an hour late after I asked if they could arrive early within the window of time. The tech quickly cleansed the carpet and left. Again, once the carpet dried, the same swirl makes reappeared. I phoned them again, and they scheduled another tech to come out. This tech comes and states the carpet fibers are damaged and there is nothing they can do. They have ruined my carpet. I am in the process of getting corporate involved. I will never hire them again!

I had a great experience with them the first time when I had them take care of my tiles, and sealing them all throughout my house. They were very efficient for the amount of tile I have in my house, and they made sure I was satisfied with everything prior to leaving. One of them even gave me an extra bit of sealant just in case I needed to touch up something somewhere, which I never needed. They came back for a second time a year later, and again, all went well, without their needing to seal my grout. Again, done efficiently, and with high quality. I'm very pleased with them here in Fort Myers, and would highly recommend this company.

They charged me for a full job and only did partial, when they showed up to complete it they said the whole job was not paid for and that I still owed money. Their office people were no help at all and now the job has not been completed and they have been paid in FULL. They deserve no stars at all and I wish I had checked their reviews before hiring them.

My husband wanted Stanley Steemer to clean out ducts in our home and I asked for my carpets to be cleaned. They came, left my home in a mess. The stuff that came out of the ductwork was left on my furniture and floors. I sent them an email. They came back and basically told me the carpet was old, years of wear and tear, my granddaughter and my daughter had cleaned up the furniture mess so they did not have any of that to do but acted like they were dusting it up. I appreciate the fact they responded to the email quickly and sent them back out but I will not recommend them to anyone and for what I paid for the 2 services I’m not satisfied at all. I’m not asking for anything from them and alerting others beware of TV commercials that look real simple. Great marketing.

The 1 star is because my carpets looked great after the cleaning. But after several months all the stains bled through and it's awful again. It probably would pay to rent a machine and clean it again by myself.

Stanley Steemer was supposed to come on Tuesday. Never showed. I called and they said oops and gave me a $15 discount and scheduled another appointment for me on Wednesday. They spent MAX 5 minutes on the first dining room chair and said the water stains wouldn't come out. He said he put all 3 of their cleaners on the chair. So, obvy, their cleaners suck. Also, the lady on the phone who booked the appt said that their vacuum has enough suction power to lift an 8lb bowling ball. Fibber! The suction power of their machine wasn't much more than my little Bissell spot cleaner.

Sure wish I remembered his name! He cleaned the stairs in all of what seemed like ten minutes. I asked him to go over it again. That took maybe seven minutes. The carpet was statuettes with so much water that it took just about all week to dry. I expressed my concerns about the carpet having been really thick. Asked him to take extra care with cleaning so that the surface of the carpet would not appear clean to the eye yet still dirty beneath the surface. Upon drying days later I could noticeably see soil lifted from carpet in some areas except the left margin of the stairs. I asked them to return and they did two weeks later.

I've used Stanley Steemer to clean my carpets in the past, and my experience was so-so, but the quality of the company has fallen a lot and I would recommend you stay away from them. They drag around a huge, heavy, long hose that does damage to your door jambs and baseboards. A second person could help to avoid this damage, but they only send one person. The tip off is that there is white paint all along the length of the hose that clues you into the damage they do in stripping paint off of people's homes. The only reason I have had OK results with them in the past is that I follow the cleaner around and make sure the hose does not do damage. This time the cleaner went way too fast, he missed corners and stair edges, he was not getting my carpets clean, and he left the carpets very wet due to his pace.

Never have I seen worse cleaning of carpets. They looked just as dirty as they did when they started. And they refuse to provide a refund. Had to have another company come cleaning them correctly. $1k wasted. DO NOT USE THEM.

If I could give 0 stars I would. I hired Stanley Steemer to clean my hardwood floors and kitchen tile and my floors looked the same after they left. They came again and sent someone out to verify the floors and the guy that came out also agreed my floors looked a mess. The manager in the Alexandria store threaten to take me to collection for refusing to pay because I wasn’t satisfied with the service. If your own Technician standing at my home verified the floors was not cleaned properly, how can you asked me for payment. Please don’t hire Stanley Steemer. They are in my opinion a rip-off company who have inexperienced workers.