Stanley Steemer Reviews

Today, Stanley Steemer came and cleaned my floors and carpets. They saved the day!!! First, Erik and Bruno came by and did an inspection, and they were both truly nice. polite and understanding. They listened to what I needed and even offered other services they could provide. Now, I know what you might be thinking, and no, they didn't price-gouge or trick me into buying more of their services. They saw what I needed and offered the service at an affordable price. They were also willing to work with me on the time and day to get my carpet cleaned, and they sent someone the next day.

I first had a technician come out on 2/28/2026 upon moving my furniture around and in better lighting. He did an awful job, today Stanley Steemer sent a second Technician by the name of Ladedric ** and let me praise this gentleman for his mannerisms, expertise and quality of time and work!!!! I recommend him for all my future cleaning. If I could give my stars I would.... Thank you Mr ** from a very satisfied customer. 😊

They did a great job on my tile, customer service was great, staff was friendly, Tom in broken arrow ok. I would use them again. They were on time and I did not need to clean up after them.

I have never dealt with worst customer service before in my life. I had Stanley Steemer come for two services on two different days. Two guys came to clean out my HVAC units and not only did they put all my vents back on extremely uneven but they stole a pair of expensive sunglasses off my kitchen counter. I have called numerous times and they are not helping the situation at all. DO NOT TRUST THESE PEOPLE IN YOUR HOME. They came to clean the floors the first time and they left my foyer floors worst that when they got there. Not sure what they did to them but I had to hire a cleaning service to come the next day to fix it. THIS COMPANY IS A JOKE. Oh and they also left trash in my front lawn.

Never EVER use for a dryer vent cleaning!!! I scheduled a dryer vent cleaning, however after the technician left, my dryer was not functioning properly. The dryer had not been reconnected correctly, and my clothes were not getting warm or drying even after multiple cycles. As a result, I had to request a second service visit the same day. This created a significant inconvenience, totaling approximately three hours of service time across two visits.

Stanley Steemer out of Sarasota came out to do 3 tile rooms and seal 2. I have to say it took them an hour maybe, and there was still dirt and food stuck to the floor. I intentionally did not clean my floors because I knew they were coming in a week. All I have to say is save your $400 and use your own elbow grease, I ended up having to do that anyway! I only called them out because I have light grout and nothing I did seemed to help. Anyway, they didn’t move furniture or rugs and didn’t put anything back when they left. They left their iPad pen on the floor and a can of sealer on the counter. Don’t be suckered. Not worth the money.

While initial customer service was okay, day-of customer service was unreliable and unacceptable. If you have an uphill driveway, you’re going to be out of luck until June. While my front-wheel drive Honda Civic made it up just fine, the Stanley Steemer driver refused. So furniture all moved and ready for them and company coming next weekend. Oh, and thanks for the follow up, how-can-we-me make-it-better call! Time to try some of the local professionals.

I wish I could give them 0 star, but that wasn’t an option. Stanley Steemer used to be an honorable company, obviously not any more. I was quoted $173.00 and when the technicians came out it sky rocketed to $501.00. Stanley Steemer has a real funny way of measuring. Probably why they were an hour earlier than stated; the other customer didn’t want to be ripped off either.

The men that came were very nice. However, for 3 rooms and pretreating stains and cleaning the carpets? They were out of here in less than 30 minutes. Did not take much time to even try to do a 200$ job!

After the carpet cleaning was complete, I was satisfied. I was informed that some smudges remained because the carpet is worn out in these places. During the weeks after the cleaning, several spots became visible and slowly became more prominent. A discussion with the local company did not disclose any possible reasons. I also learned that my warranty has ended. I have a photo but I couldn't upload it.