Stanley Steemer

Stanley Steemer

 3.8/5 (184 ratings)
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About Stanley Steemer

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Overall Satisfaction Rating

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Stanley Steemer Reviews

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Page 1 Reviews 0 - 6
Rated with 5 stars
Verified Reviewer
Original review: April 8, 2022

I had Stanley Steemer return today to touch up a couple of spots that I felt were not cleaned well on their first visit. Today's tech educated me that lighter color carpeting is more difficult to get clean. Although all the other carpet is the same color all stains were removed on the first visit. He pretreated the two areas and waited a few minutes before cleaning the carpet. I am somewhat pleased with the results.

3 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: Jan. 8, 2022

Stanley Steemer cleaned my ductwork and did a fantastic job. They were thorough, and very professional. I will definitely call them again. I’ve also used their carpet cleaning services and received the same great results. You can’t go wrong hiring Stanley Steemer.

9 people found this review helpful

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    Rated with 5 stars
    Verified Reviewer
    Original review: Nov. 6, 2021

    Our service tech {Quinten} was Excellent. Very pleasant. Answer our question and let us know where he was starting. WILL ASK FOR HIM AGAIN. Hardworking Technician. Was Careful with all of our furniture. Thanks for your service.

    10 people found this review helpful
    Rated with 5 stars
    Verified Reviewer
    Original review: Nov. 2, 2021

    This company scheduled quickly and showed up on time with a very pleasant and professional employee (Jeremy). My area rugs and stair runner were cleaned thoroughly and to my satisfaction! I would definitely recommend Stanley Steemer for this service and will use them again.

    7 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Aug. 18, 2022

    If I could give 0 stars I would. I hired Stanley Steemer to clean my hardwood floors and kitchen tile and my floors looked the same after they left. They came again and sent someone out to verify the floors and the guy that came out also agreed my floors looked a mess. The manager in the Alexandria store threaten to take me to collection for refusing to pay because I wasn’t satisfied with the service. If your own Technician standing at my home verified the floors was not cleaned properly, how can you asked me for payment. Please don’t hire Stanley Steemer. They are in my opinion a rip-off company who have inexperienced workers.

    6 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Aug. 9, 2022

    These guys absolutely destroyed our ducts and vents. Without permission, they cut a huge hole in the duct, left it taped when they finished the jobs and now the entire thing is blowing air everywhere aside from the vents. It almost ruined my entire AC system. Do not deal with these amateurs.

    6 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Aug. 5, 2022

    I have a $150 carpet cleaner than does a job that is ten times better that what Stanley steamer did. Very disappointed with their work. You would think a commercial cleaning business could do a better job than a cheap carpet cleaner. Would not recommend and will never use again. Your better off doing it yourself with a cheap carpet cleaner

    7 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Aug. 1, 2022

    I had scheduled an appointment with Stanley Steemer. After waiting 4+ hours, they arrived and said they couldn't clean my sectional because it didn't have fabric tags on it. Would have been nice to know prior to scheduling an appointment - should have been a question online. Never will use them in future.

    4 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: July 25, 2022

    I have had three appointments to have area rugs cleaned in my home. Technicians arrived and claimed they couldn’t park close enough and left. I’ve been told by one they have a portable cleaning device but it doesn’t work. The dispatcher knew in advance that I live in center city Phila. If they cannot work in a city they should not schedule jobs there.

    4 people found this review helpful
    Rated with 1 star
    Verified Reviewer Verified Buyer
    Original review: July 3, 2022

    These friendly and polite young workers with very little experience seem reliable, but neither they nor their management will own their failings & cover-ups when they know that they have stained and damaged your natural fibers upholstery & nylon carpet. Instead of being forthright & forthcoming, they immediately become unavailable via phone, then later lie to deny their own speedy workmanship with their own reckless use of Stanley chemicals and their own personal chemicals. Though, they remain friendly & polite, they speak only to reframe your complaint and accusation into what they claim it to be. And that's when they twist your words to document that you "...would do business with them again." And that's how they end their Steemer transaction with you.

    Even if you don't mind that your upholstery & carpet will not look much cleaner than before, you should proceed only with 100% supervision. Do make our mistake of leaving them alone to be their own best professionals. They are not professionals at all. In fact, a manager of Mundelein-Grayslake doesn't even know all workers on their service "teams." Do not leave these workers alone in a room to repeat their well-practiced Damage & Denial routines. They believe that you proceed at your own risk. And you should believe that, too.

    6 people found this review helpful
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    Stanley Steemer author review by ConsumerAffairs Research Team

    This experienced restoration and cleaning company, with services since 1947, has offices in 48 states. Though known more for their steam-cleaning equipment, they also handle residential and commercial water restoration services.

    • On call 24/7: No matter when disaster strikes, you can contact a water removal and restoration specialist on their emergency hotline for advice over the phone of what to do before the crew arrives.

    • Allergy certified: The company has endorsements from the Asthma and Allergy Foundation of America, citing a 94-percent allergen-removal success rate.

    • 15-minute response: The company promises that water removal and restoration experts will contact you with 15 minute of your call.

    • Insurance assistance: One big help in getting life back to normal is that they can work directly with your insurance agent to speed up claim processing.

    • Vehicle specialists: No other company is better equipped to handle damage or cleaning for the unique surfaces in cars, trucks, boats and RVs.

    The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

    Stanley Steemer Company Information

    Company Name:
    Stanley Steemer
    Year Founded:
    1947
    Address:
    5800 Innovation Drive
    City:
    Dublin
    State/Province:
    OH
    Postal Code:
    43016
    Country:
    United States
    Website:
    www.stanleysteemer.com