Stanley Steemer

The guy that came to clean my carpet was very nice. However, do they use soap or anything other than spot spraying and vacuum? Idk but it wasn't worth $150 bucks. No stains came out none. I'm really disappointed. I will research next time. I would say do not use them. You may have a better result with the rental unit you get at the store.

I have to say that while the technicians were polite the actual service itself to clean my carpets was in my opinion total waste of money. I couldn’t believe when he called me upstairs to look at the finished carpets and I thought he was joking, it didn’t even look like they even started to clean it. I had to show him the pet hair that saturated all over the carpets. It was simply just kicked up wet pet hair on top of wet carpets. I certainly could’ve sprayed a cleaning solution on my rugs and mediocre vacuumed... And save myself the money.

Really wish I had read the reviews before contacting Stanley Steemer to clean our carpets. We have a small carpeted living room and two small carpeted bedrooms. They charged us $123.00 for those rooms and 3 runners. The men who came were very friendly and courteous, but I didn't like the idea that the one immediately tried to 'sell' tile and grout cleaning. The cleaning job was done in less than 30 minutes, and one asked "how does it look"? How can you tell when it is wet and we can't walk on it. Ceiling fans were on in all three rooms and we added an additional fan to the living room.

I called Stanley ** with an urgent need for immediate carpet cleaning this morning. The person answering the phone was extremely kind and understanding. They were able to send somebody to my home within a half an hour which was remarkable. The two young men that came were great. Wesley, was especially hospitable and understanding. I feel that they went the extra mile for me. I will definitely have them come and do any future cleaning for me as well as recommending them to anyone else. Great job guys!

TERRIBLE SERVICE! I was quoted a price on the phone of $149, to clean 450 sq ft of hardwood floor. When the technician arrived, he said that he thought it would cost over $1000 to clean the floor, because it had wax on it. I foolishly agreed to have him do as much as he could for $500. He worked on one third of the floor, and then announced that was all he could do for $500. The "cleaned" portion of the floor was virtually indistinguishable from the uncleaned portion. It was a TOTAL WASTE OF MONEY! The total cost was $491.26. I wish they had a money-back guarantee, because I would definitely demand my money back. NEVER AGAIN!

After water entering my finished basement, my insurance company (Liberty Mutual) called Stanley Steemer to immediately come to my house within the hour to extract the water from my rugs. Stanley Steemer set up all their equipment while on the phone with Liberty Mutual and then the supervisor stated, “This has never happened your insurance company won’t cover our costs, do you want us to finish the cleanup?” We were stuck with a $750 bill, the supervisor “had another call” and left his cronies to do a lousy job! Basically the rugs remained saturated and they left their humidifier for only 24 hours (which they repeated several times). When they finally came back to retrieve their equipment, they tried to get the job of removing my padding claiming that it had a film covering which held in all the water (a lie). We asked them to leave since we already lost two days of work waiting for them to return. It was like dealing with vultures looking for a dead carcass!

Rude and disrespectful to a single woman living alone -They were 30 minutes late, ask to use my iPhone charger so he could call his daughter, they did not have the right equipment to do the job so they asked to use my bathtub to get water. When I told him that I don't like strange people going into my bathroom he became offended and raised his voice at me. By the way, I offered him the kitchen sink to get the water. As I tried to explain to him why I felt that way he cut me off and continued to yell at me. I asked him to leave my home and he continued talking. I had to tell him that I have a gun before he decided to leave. I called the main number but the manager was not available. They told me that he will call me back. In the meantime, my carpet is soaked in some kind of solution. On the hunt for a different company to fix the problem.

We just move 750 miles to this home. The home had been clean already by the seller but only upstair had pet stains in one room that are not come out. I call the Steemer 800 and quote for $450 for all the service but beware when they came to your house they will add ridiculous amount of money that don't even need the service. They add the same service two or three time on the invoice that service not even require. The guy kept saying give you free this and that but don't buy nothing from them. They even add two of their products into the invoice that I don't even needed and when I said I don't needed they still kept in there and charge me for it. I still felt they scam me big time but that is ok because they lost their business 10 folds because I plan to refer them to my families and friends that are coming to live around the neighborhood.

Stanley Steemer came to my home to clean my stairs for 99.00... When they left, I had a bad sour smell coming from my carpet. I called and left messages and no return calls. I received in the mail a "NOTICE OF WORTHLESS CHECK". STATING THEY ARE GOING TO ARREST ME? I stopped payment on the check due to unprofessional practice and breach of contract. How can a company have you pay for a job not done and have a warranty out for your arrest? They are charging a total of 220.00 for their non-services.

WOW! Extremely disappointed!!! Two guys from Stanley Steemer in Louisville, Kentucky, came out to clean my carpet. First, they acted as if they didn't want to clean my carpet because I was on the THIRD floor. They had to wait for another guy to come out to bring some tape for their hose, so they could run it from the THIRD floor balcony to their truck. Second, As I was going out of the door to go to my truck to run an errand, so I wouldn't be in their way while they were cleaning, I sat in my truck for 5 minutes and noticed one of the guys putting the cleaning hose back in his truck. As I sat there in my truck for 10 more minutes, I received a call on my cell phone stating they were FINISHED!!! I was shocked and surprised. He then ask me for my form of payment. When I walked in my door I said "That was quick!" And the representative stated "Yeah, we have some pretty good solution."

Save yourself some trouble- Remember- when you let Stanley Steemer in your house, apartment, office- you have NO IDEA WHO you are letting in your house. BE CAREFUL!!--- Or do yourself a favor and check out some other local, consistent service, or months later you’re like us- out thousands of dollars and tons of time. Ever think what happens if you run into a problem with a company-THIS company? Remember-it just takes one time, the wrong workers and your lives are turned upside down! Here's a hint. If you DO run into a problem with Stanley Steemer they will divert you to a company, CorVel Corporation which states as a mission statement "healthcare management services"... As bizarre as that sounds that's right. What THAT has to do with settling claims against Stanley Steemer is anybody's guess. They will ignore you and figure you will just go away and eventually just drop you.

I had Stanley Steemer clean a sectional sofa. The technician did a horrible job. He hardly put any water on the sofa and was not going to clean my ottoman which was part of the couch. He said he could not get a small stain out that was on the back of the pillow because he said it would rust the springs if he used water. After I challenged his logic he took a little water and wiped it and the stain came out. After he was finished as I inspected his work. I noticed something white sticking out the back of the couch and asked him what it was. He replied it was material to the couch, after I challenged that he looked again and it was a dirty sock which proves he did not do a thorough job.

$500 to clean our carpet and the $99 Bissell does a nicer job. After the technician (1) went through our 2,000 sq ft of carpet, in approximately 45 minutes, I bought the Bissell and redid the floor. He wasn't even going to move a chair until I asked him to! A total waste of money and a terrible experience.

I was very disappointed with poor cleaning of my couch and sofa. First thing the technician said was I needed deodorizing. I guess to upsell which I did not want. I found the cleaning to be of poor quality. The technician cleaned a three cushioned couch in less than 10 minutes. The back of the couch felt dry and I had to insist that he clean the seats of the couch again since they quickly just go over the area first, they say, with cleaner then quickly, I guess, with water. The same with the two cushioned love seat. I could have done a better job by renting a machine from the grocery store. So they spent 20 minutes on cleaning which to me the three cushioned sofa should have taken 20 minutes. Poor quality of work and when you do not want more services they seem uninterested in doing a good job. I will never use them again. They overcharge for poor cleaning.

This past summer I purchased a year contract agreement with Stanley Steemer which gave me 4 more cleanings of carpet in 4 rooms for the next year. I prepaid the amount and was looking forward to a great experience. They came 3 weeks ago and cleaned my carpet and tile which was great but when they arrived they cut the corner of my 3 car driveway and tore up a 4 foot section of my yard. I found this myself when I went to get my mail and asked the service tech who apologized and said he "forgot" to tell me. I told him it would need to be repaired and he said the company would call me right away.

I previously used Stanley Steemer earlier this year to clean my carpet so I created an account with a detailed profile (where I live, parking, floor, etc.). I was quite satisfied with the first job so I arranged for another carpet cleaning on the Saturday before Thanksgiving because I was hosting family from out of town this year. I signed into the website and scheduled the appointment and was given a 2:00-6:00pm timeframe on the day I requested. The techs didn't show up until 5:00pm without the correct equipment and after much back and forth, they were unable to clean my carpet then had the NERVE to say I didn't tell them that I lived on the 5th floor so they'd need a portable. Can someone please explain to me the purpose of creating a profile with all of that information and signing in to schedule a cleaning where all of that detailed information is linked to your profile if Stanley Steemer doesn't use it???

Stanley Steemer came to my house to clean 2 rooms, they said they would put carpet protector on for 35.00 total, after they completed the job they changed the price to double of what they quoted, I had no intention of getting the protectant. My carpets did not look any better after they were finished, all the spots were still there. I called the company to complain and the woman was very rude and would not listen, told her I wanted to talk to a manager, to this day nobody has ever called me back. I will never use Stanley Steemer again, they are dishonest rude people that con you into overpaying. Do yourself a favor and call another reputable company.

Crew cleaned 1 bedroom and charged me for cleaning 3 bedrooms. Did poor job on 35 steps, did not do each step entirely (top and bottom) of each step. Did not honor $99.00 special as advertised. Charged a total $258.54. Tried calling Stanley Steemer, representative very hostile. Never again!

Had a carpet cleaning service scheduled and they wasted our family's entire day waiting for service. My husband called several times to make sure they were coming and all was on schedule. He spoke with several customer service agents and got 100 different stories. In the end they showed up 5-6 hours later, not apologetic and did a horrible job cleaning. Will never ever use them again.

I described the areas to be cleaned and told them I had a coupon that came in the mail. I was quoted $124 after the coupon. Workers arrive and tell me $159 is the minimum and I can't use the coupon. I stayed home, moved things, and don't like to play games! The office called and said it would be $124. Too late. I'm done!

Hard sell for cleaning package. I purchased one and asked since I now have less carpet in my home if I could use some or even all of the cleaning package to have some cleaning on my couch and chair. Manager said it would be up to service person. Kid (who stunk up the room he was in) although I didn't mention this to him; didn't want to do it, he wanted to sell me more furniture cleaning! Considering the cleaning results from past experiences and the costs involved I didn't want to buy yet another package for couch cleaning. I called and talked to manager who was home sick! He too wanted me to buy yet another package for cleaning. It is clear the customer isn't the important factor in this business, it is the sell of packages for cleaning! I am going to try other cleaning options after my package is used and never again Stanley Steamer!

I had Stanley Steemer clean my two couches. They looked amazing and did a very thorough job. However, they also did a very thorough job of going through my bedroom, my bedroom walk-in closet and my bathroom cabinets (my couches weren't in any of those places). They also helped themselves to my Halloween candy. As a police officer. I take my safety and privacy very seriously. I will never use them again.

I paid to have my ductwork done and they were supposed to come back and do cleaning and they refused, saying the parking situation was bad and that it was not in their best interest to do any more work. The duct cleaning charge was double what I was told and I paid it. Their credit card machine did not accept my card. They called they second day and I gave them the same card, which went through easily. They actually had quoted me $409 but since they did two furnaces I corrected them and paid them double... I am an honest person.

Had Stanley Steemer come out to clean my carpets and stairway, am very dissatisfied. The area between the carpet and wall in the stairway remained dirty & untouched, and I was told that I should take a small brush and scrub all the stairway edges, as the dirt/staining was due to poor air conditioning circulation and those edges needed special handling. I pointed out that my air conditioning unit was brand new and it couldn't possibly be causing dirt to accumulate on stairway edges, that it was simply wear & tear dirt.

I contacted Stanley Steemer and told them that me NYC coop had strict rules that all work be completed by 5 pm. I was given a window of 12-4:00 pm. At 2:30, I was told they would be at my apartment in half an hour. They did not show up until 4:40 – at which time my super refused to let them come upstairs, given the hour. I took the day off, waiting for them to show up. I have very limited vacation time. Very disappointed. I have company coming this weekend. Unacceptable.

Had Stanley Steemer come because my dog had accident on carpet, urine. There was a little odor. They came and said I needed to have them apply deodorizer along with all the other services they could sell me. After they left the odor was worse. It was different than original odor. I called. They came back and guy insisted if he put more deodorizer on it would fix the problem and he said I’ll put a lot on to make sure.

Second time using Stanley Steemer. I have a large cream wool area rug that they take to the plant to clean. Last time the experience went fine which is why I used them again. This time they had the rug for 3 weeks and when it came back it had these odd brown stains all over it. The delivery guys called their manager and the manager said, "Bring it back and we'll fix it." I let them know that I had house guests the following weekend and absolutely needed the rug back by Friday. They said no problem. Called on Wednesday to double check and was told yes the rug will be there Friday.

Had rugs cleaned. Very dissatisfied. We will be calling the company. Guys were very rude. They told my mom that her carpets were very dusty. Anyone that knows my mom knows she cleans and vacuums daily. It was very embarrassing to her. Overcharged her more than what they quoted her. Never gave her a receipt. Told her they didn't have a receipt. Asked for a tip. Should I go on. My parents are elderly and they took them for a ride. Never again!

On Saturday 9-9-17 The Muskegon location returned 5 area rugs to my home. I promptly paid the $651.00 and was excited to see my rugs that I expected to look clean, spot free, and fresh again. To the contrary, the rugs had spots, dirt and other unidentifiable matter rolling off several rugs as I pulled them out of the bag. I immediately broke out in tears as I asked the deliverymen what was going on. They were speechless and as surprised as I was. They immediately called their office to report the disbelief of what we were seeing. The girl on the phone was polite and said a manager would contact me first thing Monday morning. He did not, and it took several calls to eventually reach him. He asked if he could come see the rugs later in the week but I insisted it must be today since the smell and unknown debris was causing my asthma to be triggered.

They did a lousy job cleaning the carpet. All the edges between wall and floor left untouched. The stairs was soaking wet. Was told it took 8 to 24 hrs to dry but at home was told 24 to 48. Offered scotch hard for 300$ then went down to 200$. Just bunch of liars unprofessional and lousy. Never again, I would done better job with my Hoover steamer. And I did my best to clean the carpet phrase. At the end I want them to get the hell out of my house. S.S is trusted business. So Many companies in the market I should gone with one of them. Any one could not be worse than S S.