SiteLock Reviews

I admit I am not a savvy tech person but my website and all versions of it mean a lot to me. I've put so much of my time and effort into my website that the mere thought of losing it gave me nightmares so I purchased SiteLock's "Trueshield Premium" services on 2/23/18 and kept paying $550 pr/yr without hesitation. Because I trusted Sitelock to protect my website, I decided on 2/28/25 to add SiteLock's 10 GB backup services. Big mistake!! On 6/19/25 SiteLock informed me (finally, after repeated calls to them weekly for 4 months!!) that they had DESTROYED all of my current as well as all of my old website files!! I was heartbroken.

Customer service and product performance are just awful. And what makes it worse is that Bluehost is in cahoots with SiteLock. SileLock is not flexible if you server configuration changes, which it actually should as you business grows. It's scanning has a lot of misses of malware, while at the same time finds a lot of false positives. Backups frequently have errors. So altogether SiteLock services are totally unreliable. Do yourself a favor and go with one of their competitors.

I hired Sitelock through Hostgator to remove malware from my website. Despite their promises, after two weeks and numerous calls, the issue remains unresolved. They continue to send me daily emails claiming the problem is fixed and the site is clean. This has cost me significant time and money. I have attempted to reverse the charges with my credit card company and am awaiting the outcome. In my experience, this company is not only incompetent but potentially dishonest. I would not recommend their services to anyone who values their time and money. This is what they claim: "911 repairs are guaranteed to remove malware, SEO spam, backdoors, and blocklist warnings. In the rare case we cannot remove the identified issues, you will be fully refunded." Not true!!

I got an email from SiteLock stating that they found malware on my website. There's one problem. I sold my business and took down my website over a year and a half ago. This company is using false pretenses to sell their product! Stay away!

My website was hacked and my host- Bluehost suggested that I use 360 Sitelock to fix it. I paid for one year for their service. When they sent me a notice to renew I did not answer because I did not want to renew. Capital One credit card service allowed them to charge on my new cc number. I did not authorize them to do this!!!. I called them for a refund. They stated it is written in their contract to auto-renewal and do not give refunds even if I do not use their service. I would never recommend this service to anyone!!

I enrolled in Sitelock’s annual subscription service on September 23, 2020 to protect our company’s website. In December 2020 our website crashed and was unusable. Our web host told us that Sitelock’s software had caused the crash. I emailed sitelock to cancel their services in December 2020, and received an email saying I cannot cancel via email and I had to call a phone number they gave me. I called the number and was on hold for more than 45 minutes, then hung up.

When my Sitelock subscription was coming up for renewal, I neglected to cancel before the automatic renewal hit my bank. It turned out that automatic renewals cannot be canceled "unless either party gives the other notice of non-renewal thirty (30) days prior to the expiration of the then-current Annual Term." It was five days after the renewal (including a weekend) that I canceled services. I would have willingly paid for a month of that contract, or a reasonable cancelation fee, and when I checked it out, the TOS did include that automatic renewal quotation. I will check any future "automatic renewals" to be sure nothing like that "30 days prior" is included; it may be legal, but it's a trap for anyone who doesn't make notes of cancelation policies and add them to a calendar. I object to paying for a full year of unwanted and unused service.

I reached out to my representative with the company several months ago to cancel. Instead of calling, they continued billing. I tried emailing the billing department as the website says and got bounce-backs on the emails. I called the department, waited on hold, and was informed that you can only cancel calling a certain number. Horrible customer service, would highly recommend staying away. They use sketchy business tactics to try and hold onto customers, instead of quality service.

This is the worst company I have ever done business with. They crashed our email for 2 weeks, and claimed it wasn't our fault, then eventually realized they didn't set the records correctly. Trying to cancel their bad service? Good luck. You can't do it online, they have to CALL YOU, and after 2 weeks of trying to get ahold of them, they promised me it would be cancelled, although they would not refund my money, even though we decided they fixed nothing and solely crashed our email for our business for 2 weeks.

I spent almost $500 on this Sitelock service that is supposed to monitor and protect from Malware, after close to two years of using it I actually needed their protection and they failed to provide it. My site was hacked and their service did not alert me of any danger or make any attempt to fix it. They refused to refund me on top of that. They make it hard to cancel, by requiring you call a special department that is only open certain hours, putting you on hold for over 20 minutes just to reach someone, then putting you on hold for another 20 minutes after you request to cancel. Stay away.

I have been trying to reach SiteLock for weeks now about an issue I've been having. I can't seem to speak to anyone, I have sent several emails but have never received a reply. When I use their online chat they keep saying I should fill in the online form and someone will contact me but nobody ever does. Horrible customer service!

This company takes advantage of people, processes charges without any advanced notice, and offers no refunds, even for UNAUTHORIZED TRANSACTIONS! I am appalled that companies such as this are allowed to continue to operate. Do not give your credit card info to SiteLock.

SiteLock bearing its value in terms of internet security that it provides great protection to your site as it protect from ddos, malware and hacking attacks. It bears unique features like website acceleration, PCI compliant, Builds trust between your customers and your website.

I've been a SiteLock customer for the last two years. We were recommended to them by our hosting company, JumpLine. We had hired SiteLock because our site was maliciously hacked. We purchased their premium "site clean" service, in which a technician goes through the entire site and removes malicious code. Well, they charged us for the service, but failed to find/remove all the malicious code — consequently we got hacked again 2 months later and our email handle got black-listed by Google as a result. Eventually forcing me to change the name of the entire domain/email so that corporate servers wouldn't continue to block our email address (turns out once you get on a blacklist you never get off).

I used Sitelock for more than 6 months and didn't really like the service. I decided to cancel my subscription more than 4 weeks ago so I log into my account and all you can do is submit a cancellation request and then you get a message telling you that someone from their customer service team will be in touch for security reasons. I waited and waited and nothing happened. Then, they bill me again for the next month of service!

I purchased the SiteLock system, thinking it was a good option. Honestly, I regret ever making the decision. Personally, I should have gone with Sucuri. I called Sitelock to cancel my account only after a few days and was informed they do not give refunds. Please be aware of this. I should have done more research and regret ever going with Sitelock now. I've spoken with a few reps from them and every time they try to upsell me to bigger more expensive packages. Do yourself a favor and look elsewhere for a better service provider.

My site was hacked a while back while I was hosted by Bluehost. Bluehost referred me to Sitelock. Once you are hacked, they claim that the yearly fee needs to be hundreds of dollars for them to keep the site secure. I found a better fix and wanted to end the monthly fee since the charge was spread out for a year. They said that I’m in for a year and they kept charging my card even though I was dissatisfied with the service. I stopped the credit card payments and they pointed the site DNS to their server and effectively took down my site as what I can only construe as a form of retaliation.

My Site got hacked a couple weeks ago and my Hosting company suggest me to get Sitelock services. They "scanned my site" and removed the very obvious and simple problems but the most critical problems were still there. I saw the traffic to my site for almost 3 weeks go almost to zero while they keep sending me emails every day that everything was working perfect. Some of the tech support tech were very nice and keep opening tickets to rescan but the result was always the same...everything is perfect.

Ms. ** was so helpful in assisting me with 3 accounts that I have with Sitelock. She was patient as I explained all the issues about each account. She professionally took care of all the issues and addressed the concerns. We gave to a wonderful agreement. I truly appreciate her great customer service. Please keep her!

Reviewed options for new subscription and new billing. We selected a new subscription. Representative was helpful. No other issues were reviewed. Thank you for your help. Hopefully all will work out with the new subscription. No other comments available at this time.