SiteLock Reviews

Very satisfied with the experience. Scott ** was extremely helpful, making explanations of the use of the Dashboard very clear. It is very apparent how very important security is for all websites. Scott was very courteous and professional. I would consider him an asset to SiteLock!

My recent addition of SiteLock website protection went very well. All the personnel at SiteLock were very helpful and I always got a quick response. My contact, James, was always on the ball and kept me informed. There were no issues that could not be easily overcome.

I received a call from Byron (a voicemail) saying that he needed to speak to me. I called back and left him a message and he got back to me VERY quickly. We were able to finish business smoothly and timely so that I could jump onto a work conference call! Thank you!!

Cancelation due to moving servers - Very kind and helpful. When my new server wasn't compatible with your services he worked hard to get me a partial refund. He also informed me of other helpful services and educated me on the terms I didn't understand. Thank you for your help!

I received credible information and a good solution for the site protection. I reduced my costs which was my goal and will still be getting the level of protection I need. Crystal was very professional and helpful. I will recommend SiteLock to my colleagues.

Roosevelt was very helpful and took care of me quickly and efficiently. Whatever he was not sure about he sought clarification and provided me with a definite answer. I am also happy with the service SiteLock provides.

Excellent Protection & Service. Sitelock has provided assistance at every turn in protecting our website, answering our questions and assisting us through annual PCI compliance surveys. Top notch company for small business who does not have the in-house expertise to protect their online businesses.

Alex is very dedicated and knowledgeable. He helped me with all the issues with only one phone call. Next day he followed up to make sure all was fine. This is a great customer support. It's very good to know that I can contact him directly.

Unhappy with the things not done/done by SiteLock, I was ready to end my association. Then after repeated attempts to contact me by Devin, he was performing a clean up of site and installation of an upgraded Firewall to protect against viruses. I'm hopeful that my site will be clean and that customers will be able to visit my site with no issues. Thanks Devin for your persistence and hard work. Fingers crossed.

Very appreciative of your thorough service review. Thank you for offering advice on website security, and providing options. Your service has been exceptional, and your patience exemplary. Our thanks to you and your team for providing us with the necessary tools to move forward in a more secure manner.

Devon just now and Collin earlier this morning were wonderful in helping me understand and reducing my concern with app scan results. I was very concerned about the health and safety of my websites since we are leaving town this Friday for a trip out of the country. Very grateful.

My experience with Tyrell has been nothing less of outstanding! He has always squared me away and consistently looked out for my site(s) best interest. I really appreciate it. It doesn't matter whether I have a general question (that can be handled easily) or a complex set of challenges (like last year)... He has always treated me equally across the board. Tyrell and the entire SiteLock Team Rock!

I had multiple issues and actually, ALL of the SiteLock team that I've dealt with have been wonderful, concerned, and contacted me multiple times when I was tardy in responding. I am very appreciative and glad to work with such a conscientious team! Devin is a great Acct Mgr.

James ** was extremely professional and supportive. He helped me to resolve my billing issue. Plus, he demonstrated good follow-through to make sure my websites were secure. You're lucky to have him on board. I called twice before and he was the one who was finally able to take care of my issue.

Great help, I was taken care of efficiently and swiftly. I have high confidence in the phone and email exchange that just occurred. I am very pleased with your service and phone attitude. Thank you!! Our conversation was polite, professional and courteous. Devon was patient with my dial up service and slow responses from my end! Great person to talk and work with!!

Chad is always calming when I don't understand anything, explains things brilliantly and I go away feeling safe and in good hands. I'm really happy with SiteLock as I feel they know what they're talking about and their customer service is great.

Devin was courteous, knowledgeable, and responsive with the assistance that he gave to me. It was easy to renew our SiteLock service over the phone and I would certainly do business with Devin again. I gave SiteLock and their representative a five-star rating and I would most certainly recommend to a friend.

I've worked with Devin multiple times now. I actually reached out to him specifically for this problem because he's been so helpful in the past. He's consistently given me the best customer service I've gotten for anything web-related and he is excellent at explaining things in laymen's terms, not to mention very patient and kind. 10/10, hope I don't get any more problems but I would definitely work with Devin again!

I was planning to discontinue my service entirely, but Tyrell looked at my website and suggested a different plan and price point that worked for me. Now, I have more time to figure out the best way to go forward.

ELizabeth was very helpful... and patient with me. She explained the important things that I need to know and was able to give our Church Account an affordable security system that our small congregation can somehow afford. Thank You so much!

Scott provided a review of the dashboard. He identified the requirement to upgrade to Infinity based on reaching the scanning limits of the urls of the current plan as well as other benefits of Infinity. Also he explained the option of removing access to countries other than Canada and the US to reduce bad Bots. He was knowledgeable, professional and had a pleasant approach which was appreciated.

Always professional and friendly. Dedicated to assisting with any problem. Very supportive. Fixed issue(s) quickly and efficiently. Would certainly continue to recommend to others for service. Last experience with Chad ** proved to be helpful and didn't take a lot of time to rectify a billing issue. Very little wait time when calling company for help.

I recently had a new account set up with several domains as they had been infected with malware. They cleaned all the sites and shortly thereafter I needed to remove one from the account. I had no problems canceling that account and they even refunded me which was a unexpected surprise!

The lady in which responded was courteous polite and very helpful. Accuracy and knowledge was very high. It was a pleasurable call. Thank you. Would I do business again and if there was any problem that needed to be resolved I would be happy to do this one hundred percent.

I contacted SiteLock to make sure my websites are secure, especially after the GDPR changes. Around May 25th I added a Firewall to 2 websites and then BlueHost added SSL certificates to some of those sites. Since then, I have been on the phone numerous times with Sitelock and with Blue Host because there were problems with the CDN and mixed messages on my web site, some in http:// and some in https://. Nobody informed me in advance that these issues could happen. And I thought it was all handled a few weeks ago. But today I received a call from Denise telling me my site had problems and I should add a Firewall - but I already had a Firewall on that site.

We've been customers for quite a while, but spoke today with an account rep (Karina) who called to check in, make sure there were no changes, and go over my sites to ensure all was working well. Much appreciated - not only to touch base about any potential changes to the account, but also to make sure we know there is always a point of contact.

It was easy to get to the root of my problem since the rep took the time to research it and then understood how to explain it. Then I was able to get it fixed on my end. Plus the support line took me easily to a person!

Do you like companies who try to scare you into returning their phone calls or to subscribing to their services? I subscribed to HostGator to create a personal website. I immediately started getting calls on my cell phone every day while at work so I could not answer them. They were from Sitelock and the messages varied from website security to an alert on my website. Since my website is not set up yet, I knew the caller was trying to deceive me into thinking that something was wrong with it. Deceitful business practices really tick me off!

We’ve been with SiteLock for over a year and are very pleased with the services. We receive daily reports of what is going on with our website. If anything looks suspicious, we immediately receive a call checking if we are working on the website and they take care of what’s needed to be done. We have peace of mind knowing someone is watching out for us. They make it personal too through the reps who are very pleasant to deal with.

James was awesome. He walked me thru everything that SiteLock was offering our company and also worked on some issues that I was having with my dashboard. He took the time to explain to me all the stuff on the dashboard in plain terms and never once try to speak over my head. He is awesome.

Karina was great! She rescheduled my call for the exact time that was convenient for me. Updated me on our dashboard and also got me with a server configuration specialist to fix our issues. I am very pleased with my service today!

Colleague received error message from SiteLock. I came in at step zero, as we have no dedicated person in charge of maintenance of our website. James got me through a login and walked me through the dashboard, explaining in lay terms what each component met. I found him to be thorough, patient and very helpful.

The cost is the SiteLock service/program that I had was too much for me to maintain. With some assistance, Whitney helped me find a service that was affordable for me. Thank you! I really appreciate all her help and patience.

I am so impressed and grateful with the service I receive from SiteLock. My account manager, Steven, explained the whole process to me in detail and addressed my unique personal needs. I felt like I was really dealing with someone who cared about me and my website. Thank you sitelock for making confusing technology be a better experience! And for protecting my website.

The security review was very helpful and thorough. James walked me through each of the scans step by step and explained their functions to ensure I understood. He asked me if I had any questions as we went along and made sure I understood each issue before moving on.

The support team at SiteLock was very helpful. I asked about what our package consists of and what it would mean for our company's website in practical and simple terms. I also requested for assistance with our new website. They were thorough and very clear in their explanation. They also took care of issues immediately. It was great customer service!

My business website was hacked and I hired SiteLock to fix it. They did so and it stayed fixed for 3 months. Then it was attacked again and they cleaned it. After that I began looking around for other solutions. I found several that were reputable and cheaper and more permanent. I called to cancel my service with SiteLock and was told they would only cancel if I paid an early termination penalty of 1/2 the total contract - 6 months at $50.00 a month, I have 2 months left on the contract ($100) and they wanted to charge me $250 to cancel. They would not work with me, so I am writing this review to warn other website owners of their policy. They did nothing wrong, I signed the agreement, not thinking about the need to possibly cancel it in the future. They were professional and courteous. I just don't like working with companies who won't work with you.

I had questions regarding my billing rate with a look towards lowering my website expenses. Steven was a wonderful help guiding me through the different rate programs, what they cover, and which would be the best for my website. He also provided me his personal contact information should I have any other questions regarding SiteLock.

It's a Monday morning...enough said, right? Every time I had a concern about completing the changes that needed to be done, Tyrell said "No Problem." Tyrell was very efficient, very patient and very willing to make me feel like my issues were the most important of his day, not only to me, but to him as well. Do wish every company's Customer Service was as wonderful! Thank you, Tyrell!

Scott was courteous and helpful. He offered assistance beyond the scope of his job, provided clear details on what would happen next and followed up promptly. Before the end of the call he scheduled a future call for additional review.

SiteLock was there when we needed them the most, and has stood guard over our site ever since we initiated their coverage. The process is easy to establish, very affordable, and their people are great to work with. I would highly recommend SiteLock's services to any organization or person with a website. No matter how secure you think your site is, SiteLock provides that extra shield of protection that is well worth it.

I'm changing up my website. I had decided to cancel and use the security provided in the coming new program, but when I was allowed to be on a month-to-month renewal basis with SiteLock, I agreed to check out the differences before making a decision to cancel. I'm glad I have more time to make my decision.

Scott went through the new features of SiteLock with me over the phone and explained a few issues with our websites that I was unaware of. He made the changes to protect our website even more while I was on the phone with him. Website security is very important but also confusing at times and Scott explained everything so it made sense! Our website has not been hacked or had any issues since being with SiteLock.

Great first-time conversation with Scott. Cleared up some outdated registration information quickly and then reviewed the new scanning features. Scott added context to the review and helped with understanding the security risks unique to our website. We have a better understanding of the costs involved in better securing our website.

James walked me through all of the aspects of my Dashboard and what their purpose is and how to read the results. He was very informative and gave me some tips on how to ask my website designer to update my site.

Working with SiteLock has been a blessing for my company. I am not navigating through pre-recorded messages or automated processes, I am provided prompt and proactive care from a personal, human representative who spends as much time with me as I need and explains everything thoroughly. I truly enjoy my partnership with SiteLock!

James ** called for our quarterly review and was very helpful in explaining the different features within our account and helped set up the database scan for our site, too. In addition, he helped me figure out an issue that I was having when logging into my panel, which I have been trying to figure out for months! He was helpful and friendly.

James was very helpful in describing the different services I have paid for and telling me how to make more of my site. I appreciated his careful and detailed explanations. He also made sure that I, a non computer expert, could easily follow along. It was a very informative session.

M James ** called me to update and explain the Dashboard. I must say he told me in very good simple way that any layman, like me, could understand. I will be talking to my colleague who handles the website and do the necessary updates and changes. Great work James.

The representative was very helpful, understanding, and I feel as though I was being listened to. Really happy with my experience! Refreshing. Very very happy with the service I was given by my billing representative, totally understanding and couldn't do any more to help me! Refreshing!!

Had to change the credit card on file as the current credit card on file, our Pastor's credit card, will no longer be used. He will be leaving our Parish as of 06/28/18. I had no complaints from our webmaster/visitors since we started SiteLock April 2017. No news is good news. So it seems everything is fine with our website.

While my site read as HTTPS://, when I went to GTMetrix it said the certificate was not valid. It turns out it was a problem with the configuration of my SiteLock. That has is being fixed and all is good. Thanks!

Whitney ** was extremely helpful in assisting me in discontinuing my service due to switching my website over to a new host. She was very polite, and was able to guide me through the process, and sent me my cancellation confirmation as I requested.

Lee helped us take care of exactly what we needed. Super supportive and got us in connection with the right people at SiteLock. The rest of the SiteLock team we worked with were very helpful as well. Thanks so very much!

We have reduced our site to an information type page and eliminated the shopping cart. We needed reduced security but still wanted some protection. Stephen was able to provide us with this and lowered our cost of service. We now have a secure fire wall and have been able to get our web cost under control.

Devon did a nice job of helping me understand what was wrong with my service. I was intending to cancel my service, but he helped work through what has been an ongoing problem. And instead of having me wait on hold, he took my information and went to work on the problem - which most companies don't really do. Thanks Devon.

I have a great Experience with your service, I give a full recommended your security service, you fix my security problems in a record time. On magento technology, you fix the problem in a few minutes, this important for the business. And Dave provided solution for the billing questions instantaneously.

Devin has been fantastic! He is great at follow up, follow through and seems genuinely interested in the security and well being of our site. He is also great at putting technical jargon into basic terms and scenarios that are easily understood.

their service is very very expensive and altogether not that amazing, there are way better alternatives out there that are cheaper and don't scam you this way. Make sure you never sign up with them or anyone else.

I've spent the last four days on live chat with BlueHost, literally hours, trying to fix my site. The finally told me I can't have SiteLock AND SSL certificate (it was about their 15th reason offered). I contacted sitelock, they called me right away, reconfigured the SSL, fixed everything, answered ALL of my questions. Thank you!

I received a notice from you that SiteLock could not connect with my Host monster website. Your customer service agent repaired the problem and sent me an e-mail when my system was working again. I am pleased. I don't like to pay for a program that is not operational.

Jesse's assistance today was extremely helpful. His demeanor was very pleasant. He arranged a conference call w/ Bluehost, and worked efficiently with the Bluehost rep to resolve this issue at hand. Additionally, he happily answered *several* questions I had about a wide range of security-related subjects while we were on hold with Bluehost. Overall a very positive experience!

SiteLock's David & Kevin were patient, courteous, and knowledgeable. The only confusion: the phone number listed on the SiteLock dashboard connected me to a person from Network Solutions who had no idea how to help me. I had to find the correct helpline number on my own. Once I found the number, I had a great experience with SiteLock's tech support.

My site was hacked and Google shut it down. The team at SiteLock restored the site and removed back doors and bad links that hackers placed it the site code. They had a straightforward restoration process and had firewall protection for sale. They implemented the changes immediately and my site was functional within a few hours; I called around 11pm, I found my website operational early next morning.

The first rep that contacted me, Aladin was amazing, very helpful and friendly and explained to me what was going on with my site and how it could be corrected. He was fun, light hearted and outgoing and took away the stress of finding out my site was infected with malware. The second rep was very helpful and courteous as well and left me feeling very secure with my decision to entrust SiteLock with my site's security :).

Great support... friendly & informative! Thanks! Very quick to respond to my needs and apparently the problem has been fixed in a very speedy and efficient manner. All the support staff with whom I spoke were very knowledgeable and helped me immensely with the problems on my website.

I was contacted while I was traveling about an issue with my SiteLock scab and the customer service I received has been exemplary. I was quite concerned because I did not have secure internet while I was traveling. David assured me that the issue could be resolved. Both David ** and Eli were extremely helpful and resolved the issue for my website. Thank you!

It's my opinion that SiteLock is exhibiting predatory sales tactics. In my case they sold me on the service to monitor and protect my website from malware for a subscription fee. They are aggressive. But the worst part is that malware infected my site again and I called SiteLock for help since I'm a paying customer. Even though they originally sold me on the effectiveness of their products they told me they were not going to be able to remove the new malware and it would cost $300 to remove it. They also were trying to sell me on more services. It's just my opinion but then I believe they set up a system to catch people when they are most vulnerable then charge them a lot to get their website working again. The support people that I talked to are salespeople. Look elsewhere folks. Save yourself the wasted time, money and the headaches that come with choosing the wrong company to protect your website.

I had been having difficulty with activating SiteLock Smart Scanner since purchasing the product... after changing over from a 'shared' to a 'Cloud' server with Hostgator - I sent a 'cry for help again yesterday'. I requested a phone call during Australian Bus. Hours - and ADAM called me on time and fixed everything over the phone... AND helped with a WordPress/website issue I didn't know how to fix... He went above & beyond in the service, not only with Smart Scanner, but the extra website/plugin issue too. AWESOME - I am very happy and no longer frustrated with issues. Thank you.

My tiny commerce website, where I sell books on how to build acoustic guitars from kits, was taken over by hackers and I had no way to fix it. I was referred to SiteLock by my host. Within four days, they had cleaned my site and I was able to go back online. I also received Trademark Infringement letters caused by the hackers' evil sense of "humor," and the causes of those infringements also went away. Couldn't ask for better service, and they stayed in touch all through the process.

SiteLock didn't spot a malware infected site for 4 months then tried to charge me $99 per month for a product that costs less than $300 per year, on a site that they were meant to be protecting. 4 months and over 1,000 additional malware infected pages created and SiteLock didn't spot one of them. I was told that it only scans 5 pages, this simply isn't true, the wording on their site states that "SiteLock Lite is a free malware scanner that searches for malware by scanning the sitemap of your website for infections", with over 1,000 malware pages listed in the sitemap I cannot possibly see how they didn't spot it. If SiteLock had scanned any single page, they would have found the malware. SiteLock didn't scan the website or SiteLock are so bad that they simply didn't find the malware.

Devin answered every question I had and explained everything that I needed to know regarding the provided firewall services. He also fixed my account so I can view invoices and other info and walked me through the dashboard and features.

The representative was able to help me solve issues and discrepancies in my sites. I feel he went above and beyond to make sure there was a clear understanding of what needed to be done and the benefits of certain decisions.

Elizabeth ** was patient and professional in helping me resolve my billing issues. She also provided me information and technical advise on the use of SiteLock's Dashboard capabilities. She explained how the Dashboard can improve my site security and increase efficiency.

I spoke with Crystal ** today. She was most helpful in sorting out my account information as it related to my web hosting company-Netfirms. We discussed the SiteLock plan I have in place and updated the payment information, soon to be renewed. I made a second call to Crystal today to discuss 2 other questions related to Malware protection and SiteLock Fix. Crystal took time to explain all my questions. She is very knowledgeable and pleasant. I appreciated her assistance. Thank you.

I enjoy speaking with Lou. He provides a great overview of what I need to know and is also willing and able to answer any questions that I have. It's abundantly clear that Lou knows what he's talking about! I definitely appreciate his patience with me because it’s also abundantly clear that I don’t have a clue! But he works with me and repeats and restates as needed to help me understand. The best part is we laugh while I’m learning and doing my best to make sure our site is properly cared for. He’s a great account manager and truly a nice, personable guy. I’m sure you know all of this though!

Whitney was absolutely terrific in helping me to get the $14.99 per month protection plan and also getting me to the right technical specialists to get the site cleaned of malicious attacks. She was extremely patient in going through the control panel with me even when there was a challenge with inputting the information. Whitney was absolutely a professional of highest caliber and, because of her, I would recommend SiteLock to anyone.

Great, thank you. I appreciate your time to explain the details of your service. I am always surprised to understand how many bots are accessing the site, good and bad. I am continuing to block countries that I do not do business with. Thanks for making that possible.

The manager was very helpful, courteous, and ethical. We are grateful for people like himself. WE had an issue concerning an amount, for us, is not doable. He helped with that. We are only wanting to do business with people who meet out specific ethical standards. We will continue to do business with Site lock. Thanks.

She was very friendly and knowledgeable and took the time to answer any of my concerns. Our credit card had been hacked so she walked me through the dashboard to explain how it works and forwarded me to the support department.

Devon and Thompson were both excellent, truly concerned about my website and email issues. Thompson has set the clean in motion based on Devon's approval. I'm waiting to hear back but appreciate all they are doing/trying to do for me.

I had many questions relating to my contract. Mr. Devin ** did an outstanding job in answering them and providing other important information. Subject was domain transfer and how SiteLock contract works. I will contact him in the future as I need assistance.

I trust SiteLock with my web security and they've never failed me! In addition to doing a great job, their sales staff goes the extra mile and then some. My representative Jaime ** was simply amazing! I would definitely recommend SiteLock services to anyone needing a trusted solution.

I was having an issue with updating my DNS with my Host to have my Firewall configured and was having a frustrated time in doing so. I had spoken to Lou ** at SiteLock and he was extremely helpful! Lou took it upon himself to get HostGator on the phone and hold a conference call between the three of us. He was able to communicate to HostGator what was needed and was able to get the issue resolved in record breaking speed!!! I cannot tell you how much of an asset you have in Lou, his customer service was extremely helpful and professional. Speaking with Lou is like speaking to a family member, I enjoyed our conversation... DON'T LET HIM GO!!! LOL.

SiteLock was very understanding with our payment issues. They were very prompt and effective. They have been very responsive whenever we have had issues in the past and have always been there with solutions. We are happy with SiteLock so far with their services.

Kristen **, my account manager, was great at informing me of site vulnerabilities and explaining their importance so I could decide on the products I wanted to buy. No pressure, just good info. She's very responsive and gets things done quickly with other teams at SiteLock. My experiences with their tech support team have been equally as good in terms of explaining difficult concepts and resolving issues.

I contacted SiteLock because I needed to update my credit card information. I was delighted by the speed and helpful service I received from the support team. I would highly recommend SiteLock for their valuable products and services, which are consistently stellar.

Tyrell was very helpful in walking me through updating my credit card billing information online. He was also very courteous and patient while he waited as I entered my information. It would be a pleasure to work with Tyrell again.

I was lucky to be connected to Crystal ** today. Crystal is a consummate professional who handled a tricky situation. (It had nothing to do with her.) Crystal is a great listener and she gets things done. I appreciated her help a great deal. She is a great representative of SiteLock's quality products and business services and she deserves all the credit that be given to her.

They called the wrong number, then the call kept dropping. They repeated called back, even when we didn't answer. Just needed to update the credit card. We got a new card. I was trying to call back on a better line. They had the wrong info on file, even though we have changed it multiple times.

Great experience with SiteLock. They are a company I feel I can trust. There are many helpful representatives that give me confidence that their service is worthwhile. I appreciate how quick they were able to fix the website. Thanks for everything.

James explained better than other people I had spoken to in the past. He helped resolve my issue very easily and I felt understood by him which is hard to find when speaking with customer service people. I ended feeling positive about SiteLock.

Ms. ** quickly understood my problem and resolved it within minutes. She also followed up by communicating the necessary information to the SiteLock technical desk. The technical desk also completed their potions of the required tasks very promptly. I would recommend Ms. ** highly.

Lou ** walked me through vulnerabilities on our site and suggested an upgrade for URL scanning as we had reached our limit. It was explained very well and am more than happy with him. Great work. I highly recommend SiteLock as our preferred website protection. We were infected over a year ago and touch wood, no issues since using SiteLock.

My website was hacked about 3 months ago. I signed up for Sitelock services as they promised me that they would clean my website from all malware and make sure that it wouldn't be back. They explained to me that the hackers had found a back door and they were going to repair all the files and make sure that they wouldn't find their way back in. They did clean my website and it was up and running well after about 48 hours. Their customer service reps and technical reps are very nice and sound very knowledgeable. Their service is not cheap at all but I thought that for $50 a month, I was now covered... 3 months later, I suddenly couldn't log in onto my admin panel. My access was "forbidden". I contacted them many times (as well as my website host) with no answers at all from Sitelock. No one contacted me back...

Concerns over the high cost of the Prevent plan were responded to with understanding and reasons why it is important to have that specific plan for my particular websites. My account rep was very gracious and respectful of my point of view and did all she could to help me resolve my concerns.

This company told me it was 15.99 for a yearly subscription so I agreed - then when I checked my bank account it was actually $1599 - HUGE difference!!! Then I asked to switch to a monthly plan and they said I can cancel at any time and get a full refund. The scanner has been deleting ALL of my files, making my site disappear from online! When I called to cancel it they wanted $900.00!!! Total SCAM! They said "It was in your contract" but give you no time to read it and insist you sign it right away. Totally disgusted with their scanner/malware and even more disgusted with their deceitful business practices and customer service.

These guys are the biggest scammers EVER. Their service came "free" with our Host Gator account and was supposed to "protect" our websites against malware. Once a week we get a new email claiming there is a "vulnerability" in our website. Call and get them on the phone and they talk you in circles in an effort to upsell you on additional services. The worst thing is it seems to be IMPOSSIBLE to get off of their SPAM list. I email back, they will open a ticket, then reply that I have to contact my service provider to get them to stop.

Richelle **, Senior Account Manager contacted me. offered me a no contract plan at a lower rate. However, we decided to cancel and she very professional helped us with that without charging the $500 fee.

Sitelock keeps flagging my site as containing malware when it does not. I've had to repeatedly go in and delete files in order to keep my site up. I suspect this is a new revenue stream for Blue Host. Every time I call I get a high pressure sales to buy their latest protection service.

Being a programmer and web developer I am asked on a daily basis about SiteLock. After my own Site was hacked (PHISHING) I decided to get SiteLock on my own site. After I thought my site was set up with SiteLock guess what it was hacked again. I did not get any notifications from SiteLock whatsoever to let me know that there was malicious files on my server. The only way I knew I was hacked again is because my web host suspend my account. Looking at my files I see where I was hacked on 3/25/2018. FOR 3 DAYS TWO OR THREE SCANS and SITELOCK DID NOT PICK THIS UP???

The company said they will remove my website malware and put my website back on the servers within 3 business and they charge me $300 on 3/23/18. On 3/29/18 my website still not been resolved and they said they lost my files. I call back asking refund since they could resolved the work, the billing department lady Briana ** said she have to charge $210 to cancel service agreement with Sitelock or, you'll be paying $70 a month until six months. The company model is to cause more problems and cheat from people like me. Therefore please STOP and walk away from Sitelock. Do not use unless they do work first before signing any documents or, written guarantee service.

I responded to your email letting me know I had vulnerabilities on my websites. After our conversation everything was taken care of to thwart those vulnerabilities with your premium firewall. David was very helpful in making me understand how the firewall will benefit me. Thank you!

Based on the response I got Sitelock bot is indeed scanning my site without permission and I have to employ firewall to keep it out, however I understand this was some kind of part of Ipage plan and they did it to me. I'm not hosting with Ipage and in the end, this is inconvenience for me. Sitelock should directly ask all users for permission to make sure they understand why they are being scanned. Since they failed to ask I will upgrade my rating to 3 stars.

I contacted Sitelock (via Bluehost, my web host) in a panic as my WPress website had been hacked by a bot. David not only walked me through the entire process of finding out what had gone wrong, but stayed with me for hours (in between other calls) to get things on track. He also brought in Bluehost to work with us to streamline things when I got overwhelmed with the techy aspects. He is a gem and I would contact him any time directly to work with him again - his patience with me and knowledge but me at ease every time I felt all might be lost. Of course now you all are watching our site for us, so we can rest assured our clients can see us well... Thank you so much!

The SiteLock team cleaned the malware off our site quickly and got us back up and running in just a few hours. This was a critical issue for us as we take pizza orders on our site every night. We would have lost critical sales without our website.

My salesperson, Marilyn **, was very knowledgeable, attentive, and helpful. I look forward to having a very secure website. My hosting company, Blue Host, recommends SiteLock and I have been very pleased with Blue Host.

David ** was just amazing. He was so helpful. Throughout the process of learning about how SiteLock and Hostgator worked together - he listened to what I needed, and helped me get exactly that. He was very thorough in his explanations. His customer service and knowledge were stellar. I would highly recommend him. Please promote this guy! :-)

I cannot say enough nice things about SiteLock. The service itself gives me peace of mind and the staff is amazing. David is courteous and knowledgeable. In a short time all the questions I had were quickly answered and the set up was painless. Wonderful company!

My husband passed away last week and I needed to sort out the accounts/websites. James ** was very helpful in assisting me. He helped me twice - the 1st time advising what I needed to do with BlueHost and then implementing the changes required for what I/we needed going forward.

"Because website security is important, your hosting provider has provided you with a complimentary scanner from SiteLock that proactively checks for malicious threats and vulnerabilities. This scan regularly reviews your website plugins, themes and content management system (CMS) for potential vulnerabilities. During a recent scan, a vulnerability was detected on your website.

I am very grateful to SiteLock in general, and James ** in particular for helping me secure a refund for my subscription which became superfluous when my client – Zest for Life, Inc - decided to go in another direction (they're pulling down the site). On March 1, I spoke to Giles after 6P EST – so after business hours here on the East Coast and he really went the extra mile for me, documenting the details of my case (and reasons for my needing to cancel the pre-paid 1 year agreement I set up for Zest4LIfeInc.com). He followed-up Mar 2 with a very fair and satisfactory resolution to this issue. I will continue to recommend Sitelock to anyone looking to website security tools, and I hope your company knows what a truly outstanding team member you have in Mr. James **.

Awesome young lady that helped solve my problem and get problem solved. She was very efficient in changing my billing date to a more conducive time schedule. Thanks for the time and consideration to setting up future payment plan to help my bottom line. Otherwise I would not be able to afford these payments.

Ashlynn was amazing and friendly. Devin needs to be taught manners and respect by you. I wish you well and may the cosmic vibrations be with you. P.S. Please take a look at my calls on Tuesday 02/27/18. Devin was so nasty and rude.

Ashlynn ** is our Account Rep for Landman Akashian (a small law firm located in Boston, Worcester, Newburyport and Westborough Massachusetts). We have 2 websites hosted by GoDaddy - and since your relationship with them has changed - my SiteLock wasn't operating properly. I contacted you directly and Ashlynn has been awesome making things right again. It's rare to have such dedicated support - including quick response and follow up. I so appreciate your service! Thank you!

I was hesitant to take the call when account manager Rachel ** first called me to review my account, as I expected a sales call and an attempt to upgrade the account. I'm not a security expert, so I was worried things would come up in that sales call that I wouldn't understand. But Rachel assured me that it's not a sales call, and followed up with me to make sure I get the information.

I am disappointed with the terms and conditions of the service agreement. While I believe that Sitelock offers a valuable service of protecting my website, I think the prices are higher than what can be obtained for a comparable service. I believe that is why Sitelock uses a contract to keep clients for a year, and needs a high penalty to keep them from leaving early. They might not be able to pay off the partner hosting companies for referring them. I think the practice does not focus on the true service of the client but the bottom line, so they lose the loyalty of the customer. I'm sure this won't continue as they either learn the lesson the hard way--that meeting needs is the goal. Any financial coercion required to maintain the relationship just shows the type of relationship they create.

I cannot begin to explain how much my rep helped me. I just lost my job and am having to make a new budget, on top of dissolving a website and business, and he helped me tremendously. I will keep coming back to SiteLock because of his service.

I was being billed on a canceled account. Ashley took charge and helped me out immediately. She refunded me and made sure my account was cancelled. She was very pleasant to speak with and she did not keep me on hold for very long.

I was ready to quit my web hosting and service business because I couldn't afford the SiteLock fees. Devin walked me through several plans until I found one that fit my budget. Save me and my clients a headache! Thanks, Devin!

This is a far cry from the experience I had with other SiteLock staff who signed me up last year and never responded to my desperate emails, not even when I threatened to nullify the contract.

Supportive and helpful. He did what he could to help find a solution for the billing issue I have. I don't like automatic renewals but he said with the firewall there would be no alternative option but to call and cancel when I’m ready to do that.

I have been thoroughly impressed with the level of customer support offered by Devin and the technical support team. Each time I was passed off to another staff member, they seemed fully aware of the situation and ready to help. They all have seemed genuinely concerned about the problems that afflicted my sites and worked to remedy them extremely quickly.

I needed to change the service provided through SiteLock to a new domain as my business changed names. Devin reached out to me personally to take care of the issue. Customer service is extremely important to me in all my business choices.

I had some confusion over multiple domains that I owned and the types of coverage each domain was to receive. Ashlynn helped me work it out and followed up several days later with me to make sure I was taken care of. She kept me up to speed on the status of my account.

I've been working with my account manager, Tyrell **, over the past week or so on finding the perfect SiteLock plan for my company's websites. Tyrell has been extremely helpful in researching options and clearly walking me through alternative approaches. I've really appreciated his responsiveness and patience throughout the process!

Hi Whitney - Thank you so much for explaining how the billing details work with access points from the dashboard, including who has access for changes. Your knowledge and excellent support is much appreciated. You well deserve a 5 STAR rating! Have a great day and Thanks again!

Luis was very friendly and courteous. He took me through my whole account explaining everything, comparing the different products on two of the main domains that I take care of to help me understand it all. Prior to his walk though I had no idea what I was looking at on the dashboard. He also corrected a few settings with me for the maximum security with my package. It was a great experience. Thank You very much!

Well compared to last month in which my blood pressure went thru the roof, Whitney was not aggressive or antagonistic towards me. But anyway Whitney was awesome and I came away with a different feeling towards the company. She was very helpful and just acted like a fellow human instead of an ‘authority figure’.

Luis was very helpful and showing me several aspects of my SiteLock dashboard that I was unaware of, and helped me fix a couple of problems. I've been happy with sitelock since I began with them a couple of years back.

The SiteLock representative was very helpful in assisting me to figure out the information I needed to manage my account; she even provided assistance getting the login information for my website host. She was very patient and thorough. Excellent service!

Account Manager was very friendly and willing to find what worked best for our website. She was very responsive and knowledgeable, and help us lock in a great rate. Happy to say that we will be staying onboard with SiteLock for another year.

I was virtually forced into spending a lot of money on SiteLock when my sites got hacked that were on Bluehost. Calling Bluehost support directed me STRAIGHT through to Sitelock's sales team who told me the only option was to buy sitelock. This was before I'd had a chance to research anything or look at other security solutions. Bluehost and Sitelock are both owned by the same corporation (Endurance International Group) and their cross selling is very suspicious. If your sites get hacked, do some research on security options BEFORE signing a sitelock contract. Sure sitelock seem helpful once you're in but they're highly priced and closely linked to Bluehost financially.

IPAGE directed me to your services and I started out with the contact from SiteLock, then signed up, and then on to setting up the services I needed. Good job by all, I am very pleased with the experience. Thank you and looking forward to the application.

Devon has CLASS. For any CSS code mavens, that would be: .devon { stress: none; behavior: normal;}. Puns aside (and the above were pretty bad...), Devon was thorough, helpful, and knowledgeable, and I was happy to work with him.

Rachel was very patient, a good listener, and problem solver. She understood my unfamiliarity with tech terms. Instead of being frustrated with me, she explained the vocabulary and then proceeded to research and discover the applicable solutions to my challenges. I have a rule that I will only talk to a customer service rep once a week in order to stay at peace. If everyone were like her I would eliminate that personal policy. Thank you so much for hiring qualified people to represent your company.

We are in the early stages of implementation, but I can tell you that from Brianna ** in sales to Martin and Jack ** in support; I have been very pleased with every member of the SiteLock team. There were issues with handling the promo application and another involving one of the SiteLock affiliates; however, the SiteLock team worked through every issue and provided a very satisfactory end-result. I recommend SiteLock and the SiteLock team without reservation.

My website was hacked and malware placed on it. After speaking with a SiteLock technician about the issues that I was having with my website, they were able to quickly resolve and clean the malware from my site. I would highly recommend their services to others.

Everyone was very helpful with my issues. They recommended a bunch of things that would correct the problems and all should be good in the next few days. It was exactly what I needed, someone to take care of everything. Thank you.

The individual on the phone was very knowledgeable on the phone and very helpful. Not having any knowledge of what was going on with our site it was nice to talk to someone who had the knowledge and was able to guide me and inform me of the issue. It is nice that it will be taken care of.

I have called many times in the past to cancel and have been hit with rude customer "service", people trying to not only keep me from canceling, but to upsell me. It turned into a "I wanna quit the gym" situation where I ended the call very unhappy. Brianna was the opposite of this experience and was so so amazing. Polite, helpful, cheerful, etc. Even though I am no longer using your company I feel compelled to let you know how awesome she was. Give her a raise!

My phone conversation with the representative was helpful and informative. He was knowledgeable, willing and capable. I will be contacting him for further assistance. I have also suggested you to another because of the experience. Your services have been greatly needed and appreciated.

The SiteLock worker was friendly and helpful. He helped me get acquainted with the dashboard and showed me how to update my table on my website. He also helped me to get familiar with my two websites. I appreciate him explaining the technical terms.

Rachel has a great voice, positive attitude, you can tell she enjoys her job and wants to satisfy the customers, knowledgeable about SiteLock products & can explain them clearly and concisely. She is great! You need more people like her. Thanks!

Great experience. Setup took no time at all. Everyone was very professional and helpful. Within a few hours the system was up and running and protecting my site. I would highly recommend this service to everyone looking for site protection.

Mitzi was fantastic. We have been a SiteLock customer for a while now and I am glad that you have customer service representatives by account now. I am also glad that ours is Mitzi as she was extremely nice, informed, and helpful. Thanks for the great support.

Website down. The technician was a good listener. I am a new customer and was upset with my initial experience. He attentively listened to my situation and fixed the problem. My confidence in the product that I purchased just two days ago has been restored.

After being hacked I went to SiteLock. They locked me into a 6 month contract. They removed what the hackers did. At the end of my contract they crashed my website!! It was nowhere to nd. I called them and they told me "obviously" I had been hacked again and the only way to get my website back was to sign another six month contract. When I called my host they said that SiteLock had pointed my website to their location and it would take a few minutes to point it back. However I lost my ranking in Google because my site had disappeared. But it doesn't end there. When I ended my contract my office was flooded with robocalls every half hour all day and into the evening.

Malware infection - It was a complicated situation for me. The solution unfolded over time but in an orderly way. Everyone listened to me and patiently guided me through the necessary procedures. As a result I understand what happened and why. Once the problem was identified it was resolved in about an hour.

Everyone I’ve spoken with has been incredibly helpful and friendly, ready to answer any questions I might have. I’m grateful that SiteLock is offered as a service by ReadyHosting. My music websites, and my design website, are my biggest personal investment. I’m glad to know that now they’ll be well taken care of!

Luke was the technician that handled our concern with SiteLock. He is highly knowledgeable in his field and has great customer service skills. SiteLock should take a look at their employees that portray poor customer service skills and lack the knowledge to be in their positions. I say this because we were actually removing SiteLock before being transferred to Luke. If you are seeing a sudden decline in your customers, I would definitely have a "training" session with your employees before I assumed it was my product. You have a great product but poor Customer Service!! Maybe, Luke needs to oversee your training program. He could definitely teach them how to increase SiteLock's customer base!!

When I reached out for help I had many questions and little understanding in the area of website security. My questions were all answered, Javier ** was very patient with me and took time to make sure I understood the full scope of the problem and solutions.

I had trouble with my site being down and Scott directed me to fixing the problem. I thank Scott for advising me that my previous purchase with Ipower was misleading and sold me the appropriate protection package. Good customer service.

Jeremy (I think that was his name) was very helpful in explaining about the danger to my domain name and the site, and found a solution I could afford. It was then taken care of promptly and I am all set to go again.

Bluehost transferred me to SiteLock to correct a CDN issue. The operator transferred me promptly and accurately. Then Martin who was professional and pleasant kept me informed as he researched my issue and he worked until he found a solution. I received this email indicating that the problem was solved within the time Martain had stated. This was a 3P experience... Pleasant, Professional & Prompt. Thank you!

I received fantastic customer service from Briana. She was very thorough, professional, and took care of all my needs. I will definitely recommend SiteLock to my business colleagues, friends, family, and anyone looking to make their website more secure.

Really appreciated the excellent customer service to my concerns and issues today. Everything was resolved to my complete satisfaction and to the continued protection of my companies website. I am happy to be a SiteLock customer thanks to Crystal ** help

It was a pleasant surprise that Lou called me out of the blue and explained the features of SiteLock. It was very helpful and appreciated. So much so I asked Lou to call me every month for a few minutes of chat.

Luis ** did an absolute superb job. I was very impressed with his excellent customer service. Luis was very informative and patient with our Conference Call. He walked me through the entire process of their website dashboard and answered all questions. I would definitely refer a friend. Thanks SiteLock.

I spoke to 2 representatives and the last tech person ** was able to successfully fix the problem on SiteLock so that I could make the necessary changes to my website without receiving an error message. Thank you for your attention in this matter.

Mitzi was extremely professional and knowledgeable. Walked me through and presented a thorough review of my account. Explained how important is to have a website protection at all times. Look forward to my next quarterly review. Thank you Mitzi!

I was totally distraught when I started speaking to the guys and by the time I got off chat and the phone I knew I was in safe hands and could sleep the night. The guys were so helpful and reassuring and gave me the best deal they could. Thank you guys.

Both of the representatives who helped me today were very helpful and friendly. They were able to answer all of my questions and gave me advice about how to protect my site moving forward. I would recommend SiteLock to anyone who has their own website.

I have been relying on Site Lock for two years. Previously, I had two sites destroyed by hacks and malware, but since using Site Lock I've had no site problems. Their firewall and scans are thorough and I most highly recommend their technical support as the best in the business.

It's is a heartfelt experience with Chase **... and Ryan. A lot of sensitive material involved as it is with all website. The education was clear and concise... The customer service was stellar and the turnaround time... nice. Thanks again! I'm grateful!

I found that our web hosting service provider had continued to erroneously bill us for services we had already upgraded with Sitelock. The Sitelock agent took the time necessary to get the double billing straightened out with our web host. She was courteous, professional, and knew the right questions to ask to get to the heart of the problem.

Mitzi ** is our account manager and I must say she is very thorough, and answers any questions we may have. She is very professional, and she makes sure we get the highest levels of satisfaction. So glad we have her as our account manager, would recommend her to anyone that asks.

Cameron detailed the various security options available. Based on identifying 41 malware and TriStateBlackSingles being a dating site, he recommended my current high security plan. He called back promptly as needed and was very thorough with his follow through. He introduced me to the dashboard, by walking me through it in response to my questions.

Orlantria ** provided excellent service and follow up on my SiteLock account. She patiently led me through the necessary steps and participated in the phone conversation with my bank. Services included: Walking through the dashboard, explaining site scans and updating my account information. Wonderful service! Thank you!

After trying to set up SiteLock myself - and discovering that I had botched the process - I called SiteLock support, got right through to a technician who was polite, and he fixed the problem with zero hassle. Thank you!

I received a notification from my hosting company, Bluehost, that my site(s) was locked down due to malware. After calling Bluehost they put me through to SiteLock and the rest was really quite easy. Everything got cleaned up a few hours later.

Brianna was most helpful and worked diligently to assist me in this process. It had become necessary to terminate the services on my Wordpress/BlueHost site due to the additional expenses incurred, as well as maintaining other websites currently. While I have appreciated the additional security services, I no longer have need for such since the Wordpress site has been deleted.

I'd like to commend Ms. Brianna ** for her outstanding customer service. Ms. ** helped make changes to my websites in order to provide the proper cyber security. She knowledgeable, courteous, and professional. She resolved all my problems quickly.

I was so worried that my website had been hacked, I had no idea that this could happen. I was scared and your team helped me at a very difficult time and even saved my food blog and website files. I am so happy and am glad to know now that it is safe!

Both Rachel and the second agent with whom I spoke today were very professional, knowledgeable and polite. Rachel explained all of the new services which are available to me as an existing SiteLock customer, but at no point did I feel pressured by any off-putting "hard sell" tactics, and I was more than happy to increase the URL scanning feature based on the needs of my site. It would be nice if everyone who works with customers over the telephone were as competent and as pleasant as Rachel and her colleague. I'm very happy with the service and I would absolutely recommend SiteLock to a friend in need of reliable website security. Thank you, Rachel. =)

I enjoyed my quarterly review, so much where I was informed about my current services that lead me to feel the need to upgrade. I was very pleased with my customer service I received as well as the transfer process and help from the next representative who assisted me with setting up my Smart Patch and Smart Database. I tend to be loyal to companies (10+ years and counting for some I use) when the services are great and when issues arise (and they will) that can be worked out fairly when applicable and quickly when necessary. Keep up the good work and I'll be a customer for life.

Every single time trying to reach to your team I never felt disappointed or felt been leaving out alone with the tech stuff. Not like to other company, in this case I mean my hosting company. Which in fact they should have been. But it is not their fault as I am the one who choose to use their hosting. As same as Sitelock. But you guys have a great team customer services including the honesty. Also with Mitzi, the delicate manager was such a great first time speaking to. With profession and expertise for my understanding. Do appreciated. Great to have you guys for my site safety.

Brenna was great and explained what I do not understand. She did help me. Still very frustrated with my site and hackers. Not sure what I need and don't need and don't want to spend money. Please clean up my site more.

I was double charged for a service I never signed up for, they took care of it immediately, sent a receipt of acknowledgement within minutes. I appreciate it very much and the service SiteLock provides.

My website was hacked and infected with malware for the first time. The staff at SiteLock were incredibly helpful, and were able to sort it all out for me. It was a stress-free experience during a stressful situation. I am very grateful for the work they did.

Wanted to change billing credit card and did. Had questions about level of Internet security, they were answered, that our website was constantly being attacked and the level of security was necessary for the protection of our website. I'm happy with the response to my questions and concerns.

I owned a business about 10 years ago and had SiteLock then so I decided to use it again Now. If all business ran their business in Serving like SiteLock, it would be a better world for sure. Your Team at SiteLock is the best customer service I have ever experienced anywhere. I asked for one mile, I got Two. Keep up on an Outstanding Job! Thanks.

The agent was very kind and patient. He explained everything to me. I have another website I’m going to call about on tomorrow and request to have that website cleaned as well. I’m very pleased. I can’t wait to share with all my friends and family and any other business owners I know.

I signed up with a company called SiteLock for an antivirus service they provides. I signed up the first contract on the 14th of January 2014. On this contract it says that if I cancel I will have to pay half of the amount as early cancellation fee. The contract is 12 months and the cancellation fee is around 500$. On the 20th of January I needed to upgrade the service plan so we made another contract which is only 6 months and so the cancellation fee is 300$. Now I am trying to cancel but they are saying that the early termination fee will be from the first contract (which is the more expensive). Is the first contract still valid (signed 14th January 2018) and can they charge me the cancellation fee from the first contract even though we have a new signed agreement (20 January 18) which a cheaper cancellation fee?

Redirect hacking attack on my website. I received excellent and courteous help from both Marilyn and their Technical Division. They understood the situation and suggested a perfect remedy for it. Thank you, both! They also made sure that they were talking to the right person and went over every single detail that was necessary for me to fully understand the situation.

Mitzi **, was a tremendous help with providing information & guidance with our SiteLock dashboard. Mitzi, show me how to block unwanted country's within our firewall, also how to set up a white & black list. We are upgrading our website scanner to 10K thanks to Mitzi's recommendation. Thank you Mitzi!!

My website was being hacked and SiteLock really helped me out. They were informative, knowledgeable, and very reassuring. The people that were working with me essentially held my hand throughout the prosses reassured me that everything would o.k. it was like my friends were talking to. The people at SiteLock honestly care about you and your work and I am not joking when I say they are fast and efficient at getting your website back on track and under your control again. SiteLock honestly works with you for your benefit.

Phone representative Tyler was extremely helpful and diligent. I am a person with limited knowledge of malware issues, and extremely limited spare time. He worked with me patiently but also as quickly as the delays caused by our side, would allow. We are happy to have an account with your company now.