Follow Us
SiteLock

Learn More

SiteLock
AUTHORIZED PARTNER

SiteLock

 4.5/5 (494 ratings)
  • 5 stars
  • 4 stars
  • 3 stars
  • 2 stars
  • 1 stars
Saved
SiteLock

About SiteLock

SiteLock is a website security solution that offers complete, cloud-based website protection. From website scanning to malware removing, SiteLock offers a variety of products that will keep your website secure. Contact us today or visit our website to learn more about our services!

Overall Satisfaction Rating

  • 5 stars
  • 4 stars
  • 3 stars
  • 2 stars
  • 1 stars

SiteLock Reviews

Sort: Recent
Filter by: Any

A link has directed you to this review. Its location on this page may change next time you visit.

1 featured review
How do I know I can trust these reviews about SiteLock?
How do I know I can trust these reviews about SiteLock?
  • 3,479,199 reviews on ConsumerAffairs are verified.
  • We require contact information to ensure our reviewers are real.
  • We use intelligent software that helps us maintain the integrity of reviews.
  • Our moderators read all reviews to verify quality and helpfulness.

For more information about reviews on ConsumerAffairs.com please visit our FAQ.

Page 4 Reviews 70 - 100
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: June 5, 2019

Lou was exceptionally helpful while I was on the phone. He was able to help me reset my password so I was able to log on. Lou was also helpful in changing our payment method and walk me through the steps to set it up online. Thank you for having such valuable employees to help us through our issues.

Be the first one to find this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: June 5, 2019

Lou was personable, knowledgeable, and very thorough as he walked me through the SiteLock process of protection against malware, etc. All my questions were answered and understood by me. I may not remember everything, but was told I could call for support any time. I feel grateful that he was patient and had a sense of humor. Thank you.

Be the first one to find this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: June 4, 2019

Was concerned when I noticed my site was not secure. Was directed to SiteLock through Bluehost. Nathan ** was extremely helpful and got me started with a basic security package. Lou ** got me set up with SiteLock support and connected me on a 3-way call with Bluehost support to activate the secure socket layer for my blog site. Lou got me oriented in the routine operations I should perform to keep my site safe.

Be the first one to find this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: May 30, 2019

I called SiteLock to discuss protecting my two WordPress sites and Luis not only handled my situation quickly and professionally, he also had a great personality and was easy to speak with. Thank you Luis.

Be the first one to find this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: May 24, 2019

Samantha ** was a bit rushing in the beginning, I believe because the kind of environment you guys have there, very rushy but at all time she was able to help me with my questions and problems, I was the 3rd attendant which I contacted and she was the only one being able to give me the right support and finally, take a big weight out of my back. I am very impressed with her support, with the time, talking with her, she became more relaxed and her voice sounded more peaceful which help me tremendously on understanding everything in the right way, which so far before was being quite hard with the other attendants.

This woman was very kind and helpful. I wanted to quit the services and I was very upset, and she was able to agree with me in a deal which is making me considering keep the contract for further year. I was really blessed to have her support and now more than ever, I am happy with site, SiteLock and their deal. 5 stars to Samantha! She is truly a professional. Very well done Sam! And thank you!

SiteLock response

Thanks for the great review, Manual! We work hard to exceed customer expectations, and we’re happy to hear you’ve had a positive experience. Stay secure!

Be the first one to find this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: May 20, 2019

I had an issue with my account auto-renewing even though I had selected not to auto-renew. I called and spoke with Customer Success Agent Orlantria ** who handled the issue quickly and painlessly. Although I am no longer using SiteLock, I've been happy with the service and after today's customer support, I will be recommending your service to business associates.

SiteLock response

Thanks for the great review, Steve! We work hard to exceed customer expectations, and we’re happy to hear you’ve had a positive experience. Stay secure!

Be the first one to find this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: May 16, 2019

The SiteLock True Shield Professional account is due for renewal in June. I reviewed the cost of renewal and components of the product with Orlantria **. She was professional and very knowledgeable about the product. I feel comfortable with this information to present at my meeting today. Thank you.

SiteLock response

Thanks for the great review, Joan! We work hard to exceed customer expectations, and we’re happy to hear you’ve had a positive experience. Stay secure!

Be the first one to find this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: May 15, 2019

The agent Orlantria ** is great as your customer service/satisfaction liaison. I was very irritated by what I didn't know about my subscription for Sitelock. I am still leery but she helped me get the right product when my initial POC didn't tell me.

SiteLock response

Hi Joan! Your awesome review made our day! We strive to deliver great customer experiences and we’re glad to know you’ve had a positive one.

Be the first one to find this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: May 15, 2019

Allie was extremely helpful and went above and beyond to help me get website issues resolved. Allie stayed on the phone with Fatcow and resolved the issues. She was fantastic talking with Fatcow for me due to my lack up understanding computer language.

SiteLock response
Welcome to the SiteLock family, Diane. Thank you for leaving us such a wonderful review!

Your feedback is extremely important to us, and we’re happy you’ve had a positive experience.

Be the first one to find this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: May 8, 2019

I am a small business owner. I serve my clients in person, but I also rely on my website to run my small business. And because I'm small, I don't have a professional website developer. I maintain my own website. So I was especially relieved when I worked with the SiteLock team. They helped me understand what was needed to keep my site safe. And they walked me through the process with professional grace.

SiteLock response
Welcome to the SiteLock family, Mark. Thank you for leaving us such a wonderful review!

Your feedback is extremely important to us, and we’re happy you’ve had a positive experience.

Be the first one to find this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: May 7, 2019

Billing inquiry or clarification. We are very satisfied with the services provided. We had problems with our website securities and malware attacks. SiteLock helped us and is helping us to have our site load properly and safely. We highly recommend these services.

SiteLock response

Thanks for the great review, Morry! We work hard to exceed customer expectations, and we’re happy to hear you’ve had a positive experience. Stay secure!

Be the first one to find this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: May 7, 2019

I was having an issue with my login and retrieving a copy of the paid invoice. I was lucky to have Donna ** answer my call. She was polite and professional. But most of all she solved all of my issues quickly. She is wonderful.

SiteLock response

Hi Cindy! Your awesome review made our day! We strive to deliver great customer experiences and we’re glad to know you’ve had a positive one.

Be the first one to find this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: May 2, 2019

I called Customer Service and they were very supportive and explained me everything very easy. They walked me through the whole process and they stayed with me over the phone with the best attitude ever.

SiteLock response

Thanks for the great review, Halim! We work hard to exceed customer expectations, and we’re happy to hear you’ve had a positive experience. Stay secure!

Be the first one to find this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: April 26, 2019

I called in with an Issue. I spoke to Donna, she was attentive to my needs and went above & beyond to resolve my issue on my one call to her being I will be leaving the country. Donna is a great asset to Sitelock.

SiteLock response

Hi Eda! Your awesome review made our day! We strive to deliver great customer experiences and we’re glad to know you’ve had a positive one.

Be the first one to find this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: April 24, 2019

Literally the best customer service I have ever experienced in a company. Every single person is extremely helpful, kind and patient. I cannot believe it. This company has such great CS that I literally had to post your information on my web design and dev website. You guys have beat Godaddy who have been my #1 when it comes to CS. THANK YOU!

SiteLock response

Thank you Kelly, for your kind words! We’re happy we could help and truly appreciate you taking the time to share your experience.

Be the first one to find this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: April 13, 2019

The customer care I received from Crystol at Site Lock is the most extraordinary experience I have had with anyone in any company. I can’t say enough about her understanding, her patience, her professionalism, and her intelligence. I am so grateful for the way in which she helped me. That someone like Crystol works for Site Lock attests to the excellence of the company. I have already told fifty people about my experience with Crystol, and cannot brag enough about her and Site Lock.

SiteLock response

Hi Betty! Your awesome review made our day! We strive to deliver great customer experiences and we’re glad to know you’ve had a positive one.

Be the first one to find this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: April 12, 2019

I was very pleased with the speed to which my question was answered. I was also pleased with the answer and outcome. Sitelock then sent me to tech support to add security features to my website and update the firewall. Very good experience.

SiteLock response

Thank you Samantha, for taking the time to leave a review. We enjoyed working with you just as much. Let us know if we can help with anything in the future!

Be the first one to find this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: April 11, 2019

I called to quit my subscription or significantly lower the price. Mathew explained what I had (for $600/year), why I was given that level of service originally, why a reduced level would be appropriate (after he reviewed my site and its general activity), and how this service would continue to keep my site secure. He was very helpful and articulate.

SiteLock response

Thanks for the great review, Richard! We work hard to exceed customer expectations, and we’re happy to hear you’ve had a positive experience. Stay secure!

Be the first one to find this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: April 10, 2019

Your representative was extremely patient and helpful. I appreciated his knowledge and understanding regarding my situation. He made several attempts to contact me and was persistent to get my registration done.

SiteLock response

Thanks for the great review, Monica! We work hard to exceed customer expectations, and we’re happy to hear you’ve had a positive experience. Stay secure!

Be the first one to find this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: April 10, 2019

I simply had the best experience ever with SiteLock! Thank you Luis for all your help. You were very helpful and answered all of my questions. I don't know a lot about website maintenance and security but you helped me get a better understanding of what I needed to do. Thank You.

SiteLock response

Thanks for the great review, Vincent! We work hard to exceed customer expectations, and we’re happy to hear you’ve had a positive experience. Stay secure!

Be the first one to find this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: April 8, 2019

Daniel in tech support went out of his way to resolve this issue for me. It was beyond the scope of SiteLock's service, but he helped me get my site back online. Alex in billing helping me reconfigure my plan so that I'm getting the most bang for my buck. Thanks, guys.

SiteLock response

Thanks for the great review, Janet! We work hard to exceed customer expectations, and we’re happy to hear you’ve had a positive experience. Stay secure!

Be the first one to find this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: April 3, 2019

I called to discuss my billing and was helped by Alex **. He was friendly, kind and very helpful. He was able to help me understand my issue and even get a better plan. I was already pleased with SiteLock, and now I will definitely be a customer for a long time!

SiteLock response

Thank you Jeremy for your kind words! We’re happy we could help and truly appreciate you taking the time to share your experience.

Be the first one to find this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: April 2, 2019

Thank you for the great service. The representative helped me update the payment information and setup an annual plan to help save us some money in the long run. I'd recommend the SiteLock service to anyone looking to protect their customer information and prevent unauthorized access to their site. Thank again!

SiteLock response

Thanks for the great review, Mahmoud! We work hard to exceed customer expectations, and we’re happy to hear you’ve had a positive experience. Stay secure!

Be the first one to find this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: April 1, 2019

Orlantria very graciously worked with me to reduce my monthly fees. We reviewed my level of use, and she assured that I would maintain malware protection without additional charges. She stayed on to confirm that the change was complete.

SiteLock response

Thank you Robert for taking the time to leave a review. We enjoyed working with you just as much. Let us know if we can help with anything in the future!

Be the first one to find this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: March 26, 2019

Richelle was really knowledgeable and helpful to me when I spoke to her on the phone. She provided me with helpful options and knew how to manage my questions. I am very appreciative I got her when I called.

SiteLock response

Thanks for the great review, Lisa! We work hard to exceed customer expectations, and we’re happy to hear you’ve had a positive experience. Stay secure!

Be the first one to find this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: March 22, 2019

Donna was very helpful and easy to talk to. I was going to cancel my subscription as I am creating a different type of website. However, Donna helped me understand what the different services that I was getting did and I changed my decision and got on a better plan for me now.

SiteLock response

Hi Laurie! Your awesome review made our day! We strive to deliver great customer experiences and we’re glad to know you’ve had a positive one.

Be the first one to find this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: March 22, 2019

Great experience and super helpful! I created a small blog and can't afford to spend a lot on security. This experience helped me to keep things going - which I appreciate! Alie really helped me to look at my options and ensure that there wasn't a lapse. I'm a happy mommy blogger. :) Thanks!

SiteLock response

Thanks for the great review, Alexia! We work hard to exceed customer expectations, and we’re happy to hear you’ve had a positive experience. Stay secure!

Be the first one to find this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: March 20, 2019

I switched service subscriptions to low my business expenses. In doing so, my app experienced issues serving images. SiteLock was excellent in finding a white-list solution that saved the account. Great job.

SiteLock response

Thank you John for your kind words! We’re happy we could help and truly appreciate you taking the time to share your experience.

Be the first one to find this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: March 19, 2019

The Site Lock agent Steven **, that I spoke with today, answered all my questions clearly, and, in addition, he explained other things I had not been previously aware of. He was patient and knowledgeable as well.

SiteLock response

Thanks for the great review, Donna! We work hard to exceed customer expectations, and we’re happy to hear you’ve had a positive experience. Stay secure!

Be the first one to find this review helpful
Rated with 3 stars
Verified Reviewer Verified Buyer
Original review: March 12, 2019

I'm a client of SiteLock for about 2+ yesrs. First I was using scan and clean service via Network solutions until I spoke to a sitelock representative, who advised me that my service is not sufficient and recommended a Firewall premium at 49.99/moth. I was advised that I will never have any issues with my site as it will be watched over against all intrusions.

Well, last week I was advised that my site was infected with some .php files and needs to be scanned and cleaned. I contacted sitelock and to my surprise was offered another service for $300. I was also advised that there are very smart hackers who obviously went around my PREMIUM firewall. I did not expect this excuse! I then spoke to a supervisor who promised to review the original phone call where I was promised all these super services. She was not rude, but her willingness to help can be compared to a sand paper on someone's lips. After talking to her twice I decided to cancel my PREMIUM (non working) firewall. At that time I was transferred to Orlantria **.

For a change I spoke to someone who actually cares for Sitelock. She offered a solution and I accepted. This is a type of a person that should be a supervisor. I'm surprised that some supervisors (in my opinion) care about helping customers as much as I want to help ASIS. I hope that I made my self clear. Eli **. Vice President of Engineering. Advanced Orientation Systems, Inc.

SiteLock response

Hi Eli! Your awesome review made our day! We strive to deliver great customer experiences and we’re glad to know you’ve had a positive one.

Be the first one to find this review helpful
Loading more reviews...

SiteLock Company Information

Company Name:
SiteLock
Year Founded:
2008
Address:
8701 E. Hartford Dr., Suite 200
City:
Scottsdale
State/Province:
AZ
Postal Code:
85255
Country:
United States
Website:
www.sitelock.com