SiteLock Reviews

Luis ** is a very valuable asset to your business. He demonstrates the willingness to go the extra mile. He is like a breath of fresh air. My wife and I enjoyed talking to him. Tell him we said, "stay cool?" Ronald and Shireen

Thought I was calling to make a quick fix and discovered my newly remodeled site isn't compatible with SiteLock. Bummer. That said, Danielle & Thomas kindly refunded me though the renewal had happened a few days ago. Great customer service.

Luis was more than helpful answering any and all questions I had regarding the website protection I purchased.. He walked me through my dashboard and explained all the settings, how I can get help if need be and left me his email if I had any further questions.

Danielle and Gilbert were extremely helpful. Thank you!!! I feel that I am in capable hands and that I have made the right decision by choosing SiteLock. I was rather nervous about having to deal with site security, but now I don't have to worry. Dr. Robert

I want to thank Lou ** for walking me through my sitelock portal and giving me a lot of very specific and informative information! He was trustworthy and was able to lower my monthly bill for being a loyal customer which I greatly appreciate!! I will continue to use this service because of his knowledge and patience with me. He should be commended for his wonderful work!! Thank you. Elizabeth

Our website, hosted by BlueHost, had been hacked and suspended. Orlantria ended up helping me solve this problem and was super helpful. Together we conference-called Bluehost when she could not log into our site and stayed on the line with me to get the Sitelock account properly set up. She provided excellent service and was calm, professional and positive in her approach and I really appreciated it. Thank you!

Lou was very knowledgeable and patient as he guided me through a process that I was totally unfamiliar with. He took time to explain SiteLock in terms that were understandable. He was very courteous and professional throughout his presentation and made a very positive impression on me.

The service is pretty good. They explained things very clear and detail. The dashboard is straight forward and looks easy to use. I'm not a professional web manager but still feel like I can handle it.

Lou ** was the most helpful - but everyone I spoke to with SiteLock was a pleasure to deal with when it came to getting direct answers and help with my problem. Lou even reached out to netfirms on a conference call with me when a new problem popped up. Very satisfied customer up here in Canada!

Chelsea was kind and helpful. Best customer service I’ve received in 30 years. Her follow up made me decide to keep my account with Sitelock and not cancel. It would be helpful if Hostgator and Sitelock partnered more closely so this issue does not happen again.

Awesome Customer Service. Lou went above and beyond to explain everything to me. He explained everything in detail and offered other suggestions that will help me in the future. Thank you so much for your help Lou.

Love that SiteLock is always willing to work with where I'm at in my business. Samantha ** was not only great at following up with me in spite of my busy schedule and delayed responsiveness, she was solution oriented and listened to my needs.

The support team is very responsive and willing to help. According to my bank the payment process is not automated, it seem that you use a kind of POS to process and some banks do not accept this process and are asking more automated process of payment. More payment options should be available.

My experience with Luis was great!! He was funny and made me laugh. He really was understandable about my Financial issues and was relatable and kind and help me with everything that I needed.

Quick, accurate service. Alexander ** clearly should be recognized for top customer service telephone skills!! He was clear and straight to the point. He even asked if I needed anything else and made sure that all my questions were answered!

Called to look for additional options to securing my non-profit blog. And when I say "non-profit" I mean that both legally and real sense. Lou helped me find a service that I could afford and provided comprehensive security within what I needed. In looking at my site, they also discovered some inconsistencies with the hosting company. The rep called the host company with me online and talked through the problem, resolving not only my security issues, but the other issues with my site. Thank you.

Very Helpful support team, they answered my question in a quick and timely fashion. Very professional and was able to address my issue very quickly. I wish all support helplines where are helpful as this.

Justin was very helpful, resourceful, and patient. He helped me update our billing account and address as well as walked me through the services available to us via our account. I feel more knowledgeable and comfortable with your services.

I have had issues with my blog being hacked and SiteLock was the service suggested by Bluehost. Customer service was very good despite the timezone difference and the customer representatives were happy to answer every question I had.

I had a problem updating my billing information, and the customer agent was very helpful, very kind and very patient to me. She was able to fix my issue and stay with me until everything was done. I recommend the service 100 percent.

Luis ** was fantastic. He helped me get the cost of my service under control, which was key. I renewed for an annual rate paid upfront, instead of paying monthly, and saved enough to justify continuation of my service. Bravo!!

Chelsey was patient, courteous, professional and very knowledgeable. She helped make the process of setting up SiteLock on my website efficient and interesting. I have peace of mind now about my site. Thank you!

I called regarding my account and the amount I was being billed. I spoke with Mikala and she took the time to better explain the different levels of service and also made herself available for future questions regarding the dashboard and my account. She was patient and made every effort to ensure I understood the services SiteLock provides.

Samantha was very accommodating and efficient. For almost 20 years our company has provided phone support to our clients, many whose trepidation with technology is assuaged by the personal contact they are able to receive from us. It is because of this that we also, very much appreciate competent and pleasant phone service from our vendors, such as Sitelock. There are times when email, or opening a ticket isn't really the best course of action. Thank you.

Lou was exceptionally helpful while I was on the phone. He was able to help me reset my password so I was able to log on. Lou was also helpful in changing our payment method and walk me through the steps to set it up online. Thank you for having such valuable employees to help us through our issues.

Lou was personable, knowledgeable, and very thorough as he walked me through the SiteLock process of protection against malware, etc. All my questions were answered and understood by me. I may not remember everything, but was told I could call for support any time. I feel grateful that he was patient and had a sense of humor. Thank you.

Was concerned when I noticed my site was not secure. Was directed to SiteLock through Bluehost. Nathan ** was extremely helpful and got me started with a basic security package. Lou ** got me set up with SiteLock support and connected me on a 3-way call with Bluehost support to activate the secure socket layer for my blog site. Lou got me oriented in the routine operations I should perform to keep my site safe.

I called SiteLock to discuss protecting my two WordPress sites and Luis not only handled my situation quickly and professionally, he also had a great personality and was easy to speak with. Thank you Luis.

Samantha ** was a bit rushing in the beginning, I believe because the kind of environment you guys have there, very rushy but at all time she was able to help me with my questions and problems, I was the 3rd attendant which I contacted and she was the only one being able to give me the right support and finally, take a big weight out of my back. I am very impressed with her support, with the time, talking with her, she became more relaxed and her voice sounded more peaceful which help me tremendously on understanding everything in the right way, which so far before was being quite hard with the other attendants.

I had an issue with my account auto-renewing even though I had selected not to auto-renew. I called and spoke with Customer Success Agent Orlantria ** who handled the issue quickly and painlessly. Although I am no longer using SiteLock, I've been happy with the service and after today's customer support, I will be recommending your service to business associates.

The SiteLock True Shield Professional account is due for renewal in June. I reviewed the cost of renewal and components of the product with Orlantria **. She was professional and very knowledgeable about the product. I feel comfortable with this information to present at my meeting today. Thank you.

The agent Orlantria ** is great as your customer service/satisfaction liaison. I was very irritated by what I didn't know about my subscription for Sitelock. I am still leery but she helped me get the right product when my initial POC didn't tell me.

Allie was extremely helpful and went above and beyond to help me get website issues resolved. Allie stayed on the phone with Fatcow and resolved the issues. She was fantastic talking with Fatcow for me due to my lack up understanding computer language.

I am a small business owner. I serve my clients in person, but I also rely on my website to run my small business. And because I'm small, I don't have a professional website developer. I maintain my own website. So I was especially relieved when I worked with the SiteLock team. They helped me understand what was needed to keep my site safe. And they walked me through the process with professional grace.

Billing inquiry or clarification. We are very satisfied with the services provided. We had problems with our website securities and malware attacks. SiteLock helped us and is helping us to have our site load properly and safely. We highly recommend these services.

I was having an issue with my login and retrieving a copy of the paid invoice. I was lucky to have Donna ** answer my call. She was polite and professional. But most of all she solved all of my issues quickly. She is wonderful.

I called Customer Service and they were very supportive and explained me everything very easy. They walked me through the whole process and they stayed with me over the phone with the best attitude ever.

I called in with an Issue. I spoke to Donna, she was attentive to my needs and went above & beyond to resolve my issue on my one call to her being I will be leaving the country. Donna is a great asset to Sitelock.

Literally the best customer service I have ever experienced in a company. Every single person is extremely helpful, kind and patient. I cannot believe it. This company has such great CS that I literally had to post your information on my web design and dev website. You guys have beat Godaddy who have been my #1 when it comes to CS. THANK YOU!

The customer care I received from Crystol at Site Lock is the most extraordinary experience I have had with anyone in any company. I can’t say enough about her understanding, her patience, her professionalism, and her intelligence. I am so grateful for the way in which she helped me. That someone like Crystol works for Site Lock attests to the excellence of the company. I have already told fifty people about my experience with Crystol, and cannot brag enough about her and Site Lock.

I was very pleased with the speed to which my question was answered. I was also pleased with the answer and outcome. Sitelock then sent me to tech support to add security features to my website and update the firewall. Very good experience.

I called to quit my subscription or significantly lower the price. Mathew explained what I had (for $600/year), why I was given that level of service originally, why a reduced level would be appropriate (after he reviewed my site and its general activity), and how this service would continue to keep my site secure. He was very helpful and articulate.

Your representative was extremely patient and helpful. I appreciated his knowledge and understanding regarding my situation. He made several attempts to contact me and was persistent to get my registration done.

I simply had the best experience ever with SiteLock! Thank you Luis for all your help. You were very helpful and answered all of my questions. I don't know a lot about website maintenance and security but you helped me get a better understanding of what I needed to do. Thank You.

Daniel in tech support went out of his way to resolve this issue for me. It was beyond the scope of SiteLock's service, but he helped me get my site back online. Alex in billing helping me reconfigure my plan so that I'm getting the most bang for my buck. Thanks, guys.

I called to discuss my billing and was helped by Alex **. He was friendly, kind and very helpful. He was able to help me understand my issue and even get a better plan. I was already pleased with SiteLock, and now I will definitely be a customer for a long time!

Thank you for the great service. The representative helped me update the payment information and setup an annual plan to help save us some money in the long run. I'd recommend the SiteLock service to anyone looking to protect their customer information and prevent unauthorized access to their site. Thank again!

Orlantria very graciously worked with me to reduce my monthly fees. We reviewed my level of use, and she assured that I would maintain malware protection without additional charges. She stayed on to confirm that the change was complete.

Richelle was really knowledgeable and helpful to me when I spoke to her on the phone. She provided me with helpful options and knew how to manage my questions. I am very appreciative I got her when I called.

Donna was very helpful and easy to talk to. I was going to cancel my subscription as I am creating a different type of website. However, Donna helped me understand what the different services that I was getting did and I changed my decision and got on a better plan for me now.

Great experience and super helpful! I created a small blog and can't afford to spend a lot on security. This experience helped me to keep things going - which I appreciate! Alie really helped me to look at my options and ensure that there wasn't a lapse. I'm a happy mommy blogger. :) Thanks!

I switched service subscriptions to low my business expenses. In doing so, my app experienced issues serving images. SiteLock was excellent in finding a white-list solution that saved the account. Great job.

The Site Lock agent Steven **, that I spoke with today, answered all my questions clearly, and, in addition, he explained other things I had not been previously aware of. He was patient and knowledgeable as well.

I'm a client of SiteLock for about 2+ yesrs. First I was using scan and clean service via Network solutions until I spoke to a sitelock representative, who advised me that my service is not sufficient and recommended a Firewall premium at 49.99/moth. I was advised that I will never have any issues with my site as it will be watched over against all intrusions.

Olantria was great, it's a little hard that I need to call by phone, but she was great, she understood everything and made it easy. I don't understand why it has to be so difficult to cancel a service, but she did great.

Resolved all my issues. Thank you! Made everything I needed a very smooth experience! I had issues in the past with consolidating my monthly payments but Chad made the process very easy this time. Thank you for all the help!

Alex did a great job asking pertinent questions and then offering solutions for my needs without any high pressure. It’s great having SiteLock as a partner to keep my sites secure & running smoothly. I highly recommend.

When I called to update our credit card information, a proposal was given to reduce our monthly costs by paying annually upfront. This was not solicited and greatly appreciated! As a church, we are always looking for ways to save money - thank you!

As a person who is low tech they do a great job explaining things. I have not had any further issues with my site since I started using them. Would def recommend to others. Have a wonderful day and may the force be with you.

I called today because my website's host has forced us into a new service (AWS) with which, sadly Sitelock is not compatible. The fellow who picked up (Lou) was extremely helpful, going so far as to show me how to make sure the new server is set right. I wish I could stay with Sitelock in this new server. Thanks guys!

Excellent service, I am very pleased with the service form SiteLock and I would not hesitate to recommend it to anyone whatever their understanding of technology. I am technically challenged and Lou the rep from Site Lock fixed my issues, explained what I could understand and now I have a well protected website.

SiteLock practically scammed me for 3 years, charging my credit card each year for a domain I no longer owned. The domain went public for purchase after 2015 and I no longer needed that domain. 3 Years later I come to realize SiteLock kept charging me. I called them and you'd think at least they'd try to make amends but no they offered nothing, not even a penny back. Horrible experience, I feel scammed. I requested an immediate cancellation and remove all my personal information. I hope I'll never come across an issue with them anymore and hope they do remove my information. Never will I ever recommend them, ever... Not on this life.

Initially, I was uncertain what I was supposed to do. Lou came to the rescue and patiently waited for me (especially when my password was rejected once) and I trusted him to be there when needed. No problems once I got a password through.

Chelsey is knowledgable, courteous, and helpful. She resolved my issue quickly and to my satisfaction. She clearly understood what happened and believed me, which I appreciated. I hope all the support reps are as good as Chelsey. Thank you!

Chelsea was so helpful and patient with me. She answered all my questions and was very professional! I was able to get in my account and she also helped me with all the billing questions I had. She went through the website and showed me how to navigate it, all while being very patient and professional.

Chelsey was able to answer all my questions about the firewall and help me with my issue. She went above and beyond and helped set up my account on SiteLock website as well. I am very pleased with the experience. Thank you!

I needed to update payment info and Allie helped me do that. Very cheerful to speak with and helpful. She also helped with my password. Very professional and courteous. Sitelock has been a good addition to support services for my website. The customer support is wonderful.

I just wanted to take a moment to express my extreme gratitude and deep appreciation for the professionalism, kindness, and willingness to help me when I spoke to James most recently. He was extremely helpful and understanding of my difficulties as of late, and he went well above and beyond the extra mile to help me and truly exceeded even my wildest expectations. I think he is truly a stand up person and really deserves all the credit and accolades in the world. Words cannot even begin to express how much I appreciate what he did for me. I also own a small business and I can personally say I wish I had my own staff like him that were even half as cool and smart and willing to help as he is. I would give you a Googol stars if I could and I truly truly mean that.

I had called and spoke to Luke about having 2 Site Lock services. My fiance had ordered services for my web site, not knowing I already had it. Luke had helped fix the problem. And he was a delight to talk to about security issues...

Alex ** did a good job for us, he was pleasant and conversational, as well as professional. We needed to update credit card info, and while we were at it, we noticed a small fixable issue and Alex put is through to tech support who did what was required.

Update Credit Card and email dashboard - I was unable to reach SiteLock because my computer uses Windows EDGE rather than Chrome. Still having problems receiving emails from SiteLock. Otherwise Alex was great and helped me very much.

Luis ** was my representative. Excellent service call. He convinced me to keep my sites safe by explaining all risks in great detail. Thank You Luis **. I never imagined how crucial it is to have all of my sites protected. Luis ** broke everything down to me in layman's terms where I completely understand the importance of having protection. Again Thank You Luis.

I called to make my website available for domestic viewing only and to reduce the amount of protection I have been paying for. Alex was helpful, polite, listened well, clear and friendly. A great experience!

I was an affiliate with Hostgator and recommended them to my clients for hosting. I have been completely scammed by SiteLock and the only reason I signed up for this service is because it was recommended by Hostgator. Sitelock charged me for a month and couldn't figure out how to set the service up on my sites because I was on a dedicated server with Hostgator. They sent me automated emails stating they didn't have my login access even though they did. I got fed up and logged in and canceled my service online but that doesn't actually cancel it.

After a bad start with this company and being ready to cancel, Brooke did a great job of keeping me as a customer. I will definitely be recommending her in the future. She told me the original salesperson I dealt with is gone and that is a good thing.

Donna helped me keep my service with SiteLock and I am extremely happy that we worked something out. I hope to continue with my services. I downgraded from the expensive service and now meet my qualifications. SPLAQOUT!!

I was calling to cancel my SiteLock account since I never finished setting up the website. However, after speaking with James ** on the phone, I decided to switch the account to the website I am using. James even noticed that I didn't need the amount of security that I had previously purchased and that I had on the website I wasn't using. So, he immediately issued a refund and set me up with a more realistic plan for me that was about half the cost. That was something I wasn't even asking for nor was I aware of the fact I didn't need it. So, I truly appreciate his exceptional customer satisfaction and service endeavor. He's definitely someone I would want on my customer service team. He needs a raise!

Sam was clear, witty and patient, when I was slow to understand. She was what one LONGS for in customer-service and so rarely gets nowadays. What this means, of course, is that one wants to go back to the company again, one 'likes' the idea of calling them. Excellent!

We signed up for SiteLock a year ago when our website was breached. SiteLock walked us through cleaning our site and kept us informed on their progress. We haven't had any issues since and we were able to downgrade our service one level. Whenever I call SiteLock customer service, I know I am going to get speak with an honest, efficient, knowledgeable team member like Lou **. It's a breath of fresh air to have a company and its employees make things easy for you!

My previous website was attacked by malware. I reached out to SiteLock to take control of the web page and recover my data. Your team surpassed my expectations. Yesterday I asked that they transfer my SiteLock to my new web page. What a team. In less than a day they secured my small business site.

I needed to change my plan as my previous SiteLock services contracted through Netfirms was not addressing my concerns. Thank you for taking the time to explain the best package to meet my needs and also valuing my loyalty to the company. My experience with SiteLock continues to be phenomenal. Please do not add me to any other mailing lists.

Chad was able to get monthly invoice switched to yearly and fixed a firewall problem. Working to get yearly subscription to simplify billing and invoicing. Very good experience and was quick and easy.

I started out with a simple purchase and installation of a standard Sitelock product which very quickly turned into a serious issue which locked me out of my site for some time. SiteLock have all the details which I will not repeat here but in summary it seemed that some of the Support team did not read my communications, that simple tests were not carried out and that I had to continuously chase them. Whilst they were polite I felt that they were only concerned with closing the ticket and not viewing the customer experience holistically. Ie I have solved that problem but I have to raise another ticket to solve the next one.

I asked about canceling my service and Steven was very helpful in giving me options to reduce costs. Very nice to deal with as well. He proposed three different options that fit my needs and addressed them with accuracy.

I have made dozens of calls to SiteLock to get the malware from returning. Each time I called to say it was back, they tried to sell me the next package. I had faith that they were a reputable company because my hosting company, HostMonster is a partner with them. After being sold a new package every time I called with the promise that the next package would prevent the malware from coming back, I finally had to put the breaks on it. I was already at $168 month, then the last time, they wanted to sell me yet one more layer for an additional $30. I lost it. I had enough, and I let into the special service tech, who is nothing more than a salesperson.

Steve ** at Site Lock provided me with exceptional and informative service. I really appreciate his comprehensive explanation of my website security options and package offerings. He also helped me figure out the SSL and levels of firewall needed for my site.

Spoke with Chad about a email from SiteLock regarding renewal. Chad was very personable, answered my questions and conducted himself like a true professional. Explained the nuances of my current plan and value added that I receive through SiteLock. Excellent customer service.

SiteLock has provided excellent customer support and done well with keeping my websites secure. I would recommend them for profitable companies on self-hosted servers. The cost, however, is too great for my own non-profit sites so I am transferring to Squarespace which handles its own security.

My experience was excellent. The information provided to me was clear and helpful. I definitely would recommend the service to others. The person that assisted me with my file made the process stress free.

I appreciate Chad's polite, professional and to-the-point service. He took the time to politely explain what my website needed for security. I now feel better about spending the money to allow my site to be more secure. Thank you for your service.

Steven ** was extremely helpful in helping me make some changes to my account. Not only that, he provided very helpful information that was useful to me. He was considerate, understanding and very articulate. I appreciated his assistance.

SiteLock had overcharged my credit card dramatically, charging approx $500 rather than the expected approximately $100. I had been called to ask about renewing, but there was notification that the price would be $500+... so spoke with Brooke ** for a while, she got all the pieces back in place and she helped Sitelock keep another customer. If not for Brooke’s excellent work, I would have been forced to walk away.

Chad ** was great! He explained things to me in a way I could understand. He took a little time to answer questions outside of the SiteLock "menu." And he explained what I needed to know on what to request from GoDaddy.

The staff at SiteLock is amazing, very professional. SiteLock offers professional and prompt service, the prices for the service are adequate, I will certainly use the company again. Highly recommended.

I didn't sign up with SiteLock until my web pages were shut down by malware. SiteLock restored my sites quickly and efficiently and keeps them protected. The service they offer is expensive, but necessary.

We're a nonprofit that recently fell short of our fundraising goal. Therefore we're having to cut back on several services, and Chad was not only compassionate but also helpful in helping us identify a path to keep the services but take advantage of some nonprofit savings plans. Thank you!

Alie has been outstanding in proactively contacting me to solve a malware problem. She has taken the time and trouble to understand the problem and taken action to resolve it. This has been a completely different experience to the lack of support I've received from Hostgator. Based on my experience with Alie, I'd recommend SiteLock to others. She deserves a huge pay raise.

Alie worked to offer me a solution and was a great communicator. My time was respected and I was able to make an educated decision on the level of protection offered. Thanks for helping me keep my website protected, I trust your company!

James was very helpful and professional. He gave me great advice, was very polite without being pushy or "salesy" and restored my faith in SiteLock as a continued option. I appreciate his service very much and would definitely recommend James as a representative who one can feel comfortable dealing with. Thank you, James!!

I chose to leave this report because Richelle was exceptional! I went to her irate, confused and with a poor attitude because I thought I was going to get a hard time with" sales people pressuring me to buy service that I don't need. I was pleasantly surprised as Richelle step by step take me through my dashboard and explain all the features and benefits of what I paying for and what I am getting and above all ensure that any follow- up connections necessary was done smoothly with no dropping of calls. She also gave me her direct number to call in the future if I have any issues. Her attitude, efficiency and genuine care over the phone makes her an asset to Sitelock and make me now a loyal customer!

Luis is pure gold to SiteLock. We are a nonprofit and I didn't think we needed the service based on the most recent report and called to cancel SiteLock. After Luis explained (and showed me) what SiteLock really does, how it works in the background, I don't ever want to be without it. Luis is pure gold to your company!!

These numbskulls flag Google Analytics code as malware, then will charge you to clean it up, then when you catch them on their error they won't refund. Have emails of them admitting it was a false positive and still charging me to prove.

Talking with Alie ** today about what I needed was by far the best”customer service” experience I’ve had in years of being in business and as an independent inventor. It made me sorry for canceling your service for my www.ratascopes.com site. If at all possible I’ll be back. Make sure to give her what she want to make sure that you keep her around.

I would definitely recommend this service to anyone with a website that needs protection from hackers and harmful bugs because anyone with a website should be able to have one with no worries and continue to spread their joy.

SiteLock is a premium website protection service. They removed Malware from my site several times and protected it from a large percentage of the automated both traffic that regularly assails all websites around the world. I highly recommend their service for website peace of mind!

Lou was fast, courteous and efficient. He was polite and offered to call me back when I told him the call was costing me a lot from Australia. We resolved the issue and I am also getting a refund for over-payment this month. Hopefully moving forward we can work together for a long time.

All persons I have interacted with at SiteLock have been most helpful, knowledgeable and easy to deal with. Their product seems to be very efficient in providing thorough protection and information for the user. I would definitely recommend SiteLock to any potential user.

I spoke with Devin regarding my cancellation of service and he was very sympathetic to my situation. Even though it was my hosting to blame for my cancellation, SiteLock gave me ample consideration and released me from my service with a very reasonable term. Thanks so much!

I received an email saying that my SiteLock renewal couldn't be processed because there was no paying information on file. Wanting to be sure that it wasn't phishing I called SiteLock. Lou ** checked my account, realized that I used SiteLock through Just Host and contacted them while I stayed on the phone with him. It was a real email from Just Host and Lou dropped off as my renewal needed to be handled by Just Host. I appreciate that he helped me navigate this process to its successful conclusion. Thanks, Lou!

Steven ** was efficient, human (which, in my book, is important), pleasant to deal with -- quite nice, really! Please consider a pay raise, chocolates, flowers, gold stars, world peace, a pony -- whatever the fellow wants. Everything was well-sorted.

Very excellent service. Friendly, accurate and speedy response. Billing representative treated me with respect and was also informative. Answered all my questions about hacking and viruses. He also completed the request in a short time.

Luis ** was the best customer representative I have ever had! He was so kind and took the time to explain everything in a manner that was easy to understand. He also was funny and made the conversation enjoyable. All the questions were answered and the issues I had were taken care of. I would like to thank Luis for all his help. I am very grateful to have had an opportunity to speak with him.

My experience with SiteLock has been great! They have always been available to help with any website security issues, and were a big help when my site was hacked. I would recommend Sitelock and their services to everyone who has a website!

Received an email from SiteLock that there was malware on one of our sites. I checked the site via FTP and there have been no file changes. More importantly, we are no longer on the host that SiteLock claims they were scanning us as part of our hosting package. We have not been on that hosting platform/company for YEARS. Seems like they are scamming here. In fact, the 1 star reviews here on consumeraffairs.com are from the later part of 2018. Seems this is a recent 'business practice' that SiteLock has engaged in. Very shady.

Luis was courtesy, knowledgeable of the product and when he was not sure he reach out to his support staff. I like the fact that he’s not a know-all. Also, he helped me to understand our product as well.

I didn't understand what happened when my site was cancelled due to malware. Johnathan immediately told me that he was here to help and to make it as quick and as painless as possible. Then he walked me through all of my options, explained why this may have happened and really put me at ease. As an entrepreneur, you need people who understand your situation, want to help you get back up and running quickly. That's what happened for me. Thanks SiteLock for amazing customer service.

I was treated quickly and efficiently. I was given the correct information that I was looking for. One of the best parts of the phone call is I spoke to four different agents. Each agent answered the phone with my name and knew exactly what the status of the call was when they picked it up. It was very refreshing.

I emailed SiteLock regarding some issues with the amount I was paying for my plan. I got a very helpful phone call the next day from Steven who sorted out a much better price and service that suited my needs perfectly. He took the time to explain everything and answered all of my questions. Excellent service and would definitely recommend it to others.

I called to make sure I would NOT be billed out in February for the amount I'd paid last year of $1,000 after I later realized I'd spent the money out of fear. After James did an excellent review of the activity on my website, he proposed a workable solution for the level of service I need.

All customer service reps should be like Devin **. Not only was he beyond courteous, but he explained my needs in layman's terms with a price I could afford, and told me I could contact him directly via email should any issue come up. He also helped me gain access to your website so that I can monitor my account, and even gave me my first month for free! If I could give 10 stars, I would!

Chad was quickly able to pull the requested information from our account records and answer my questions. We have been really pleased with the service so far and have no issues or concerns. Thanks SiteLock!

The associate I spoke with was knowledgeable, easy to understand, and a joy to communicate with. The interaction was both efficient and conversational. He even checked to see if we had any security alerts, after our credit card information was updated. Very pleased!

I had a great interaction with the agent! In less than 5 minutes, he was able to solve the issue I had in an effective and professional manner by going above and beyond what I was expecting. Great experience!

Informed us the website was infected (it wasn't) but point blank refused to say what the issue was, while trying to sell another service to fix the "issue". Repeatedly sent reports showing issues - for a different URL, not ours. They're a con, trying to worry customers into buying more services, which presumably do not work either.

Sitelock's dashboard provides detailed data about attacks, file changes, malicious files, visitors, bot traffic and much more. I found the service to be useful and effective and easy to set up. I would use again.

I must commend all the SiteLock personnel who have helped me with my requirements (Brandon, Melanie and most recently, Orlantria). The high level of courtesy is particularly outstanding and so refreshing. Orlantria provided service above and beyond my hopes and expectations, and I sincerely thank her for her personal input and assistance. I wish you all a happy holiday season.

Alex was supportive and patient in guiding me through the initial steps of the account setup, explaining the various aspects of Sitelock protection. He made sure that I now have the information needed to gather further information needed for the setup. His calm way of listening and responding made what I thought might become an unpleasant experience into a much-appreciated session of learning. Thank you.

I had serious and continuous malware problems, Sitelock cleared my sites, but they kept coming back, so in the end, I decided to close the websites and thus did not require Sitelock services further. But you were helpful and courteous in our negotiations.

I seem to have the same issues many others have had with this company. I had issues with malware/hacking on my websites back in early 2017. My hosting was done with GoDaddy. They recommended SiteLock to clean everything and install firewalls. I've had nothing but issues since being with SiteLock the past 2 years. I contacted them over a dozen times in two years regarding malware and firewalls not being up. I found out the firewall were not configured when I'd get malware problems which happened 5 separate times in 2017 and 2 times in 2018.

I closed a website on Blue Host and left a message on your answering machine last Saturday. I had it on my "to-do" list for today to call again. Instead, I received a call and the lady had all the information. Unfortunately, this is not typical of most businesses today. Since she had all the information, it was just a matter of confirming the info. She went on to caution me that Blue Host was doing the billing, which I appreciated. What a refreshing level of service. Congratulations to her and to a company that enables/promotes such quality service. Happy Holidays!

SiteLock worked very well for our website. Their customer service is excellent. On the rare occasion I needed help, they were courteous and quick to respond. I'd recommend the company for your website security needs.

Orlantria listened to my issues and went out of her way to ensure they were met. She helped me get a discount as well as a cleaning up of my website. Very friendly and helpful. I would recommend anything she is involved with. She cares about her company and product.

Accurately described the services. Was patient and truly concerned about our account and needs. He took the time to explain the services, look at what had been done on our site. He was completely transparent as well as the other representative Karina. I appreciate the honesty and willingness to fix our relationship.

Richelle is a very helpful representative. She explained things on the dashboard very clearly. She added other domains to my dashboard so that all related domains are accessible making it easy if we need to add services. She also advised on redirecting domains and what services to consider and why. I appreciate her helpful disposition. Thank you.

I can recommend SiteLock after spending several years with them mainly because their customer service was so good. They were always available, willing to help, answered all my questions, and were pleasant on the phone. I felt more secure hiring them to protect my website.

I was receiving emails from SiteLock saying that my website, hosted by eHost, was experiencing malware problems and my website was taken down. I was not happy that SiteLock, a third party was involved. I should have been contacted by eHost alone and this should have been something between us. I wish eHost could be more upfront. No one could tell me what the malware was and I was upset. I was advised to select unlimited cleaning services for $70/month. What I realized was it was $70/month for a 12 month period totaling it up to $840. I found out and I said no, I'm cancelling. I did and I do not want to do business again. Even trying to cancel the darn service was a hassle in of itself. I should not have to pay and have a third party fix something I made. I should be allowed by my hosting platform to fix it myself. Unbelievable. Never doing business again.

Happy with the service I receive from Sitelock and knowing that my site is more protected now that I have their security measures in place. The agents on the phone are always very helpful and happy to assist with any issues.

After 8 years of having no issues with my site, on Oct 4th I spoke to a SiteLock specialist who said they would ramp up my current service I had already paid $150 for with an upgraded version for $450 to help "remove" the malware and do continuous scans. Then surprisingly a week later, I had yet another issue where they claimed they had to do a "manual scan" to fix the malware but that they could upgrade me to their highest level of service with unlimited manual scans for another $220. I checked my credit card bill and they had overcharged another $65 "by accident"... Right!!

The customer service is very nice and helpful. They were easy to work with. My clients are very happy. One less thing to worry about. It's really a hands-off service. Thank You. I will definitely recommend your service to my other colleagues.

Have felt like SiteLock people care about correcting my problems and making sure service is understood. Everyone I've deal with has been friendly and competent. The dashboards and interface are easy to understand and easy to drill into to get more granular information.

I asked if I could postpone my payment in which it was granted. The guy whom I spoke with was very courteous. It's a pleasure doing business with SiteLock and I plan to maintain the business relationship going into the future.

As a small business entrepreneur. My experience with Sitelock was great. Everyone, from the person assisting me in deciding what type of security I would need. Price point. And then the Tech person assisting me in setting the process up. An example of exceptional customer service.

My host Netregistry could or would not correct an error with the FTP which was preventing SiteLock to scan. After many calls back and forth and emails SAMANTHA was able to work with both yourselves and my Host and was able to resolve the unresolvable! Sam was fantastic. A real asset to your company.

Decent costumer service , do your research to see if there service is necessary because its pretty expensive.

Sitelock notified me several days ago that there was a problem with my website. After numerous calls to Sitelock and to my host, iPage, Devin ** took the initiative to complete the needed actions and repair my website's security issues. I am not technologically literate and can't list all the actions that were taken.

Pleasant customer representative. We went over the security issues. Karina introduced herself to be the account manager for our company. We will continue to use SiteLock to manage our website security. Karina was persistent to call me several times until I was able to talk to her.

My account representative was extremely helpful in providing a cost-effective solution for securing my Joomla website. I would highly recommend SiteLock services to any user that is looking to secure their website from malicious hacking attempts. I sleep better at night knowing that I have this type of protection on my website.

I don't often call for support but it's nice when I do to know someone is willing to help. And Sitelock has answered and helped out every time I have needed them. And that is greatly appreciated. Thank you SiteLock.

Thank you Alie for your time. Your explanation of all of the terms and lingo were very helpful. I appreciate your patience with me and the learning curve I must now master moving forward. I still reiterate, I am disliking IT technology more and more everyday.

Very friendly, knowledgeable, and helfpul; thanks! Steve left several voicemails, walked me through what I was already paying for, and always paused to ask if I had any questions. While he told me of the benefits of the upgrade, he didn't push back in a hard/annoying way when I explained to him why/how it wasn't necessary for me at this time.

I had a hosting account with 12 domains that got infected with 694 malware items. SiteLock removed them and got my domains running ahead of their initial time estimate. They also provided me with excellent post-recovery ongoing support. I will be using SiteLock protection on all my other domains as well.

I always receive excellent service with SiteLock. They are incredibly responsive, friendly, and knowledgeable. Each person I have ever spoken with has been top-notch and they make a complicated (to me) subject easy to understand. I’m very happy with my decision to protect my website with SiteLock.

Last week I received a 3-month courtesy call from Brian ** at SiteLock. I had been made aware that the site in question had been down recently, and asked for help in relation to this issue (which was unrelated to Sitelock). Rather than endure a long email chain, Brian picked up the phone and explained the most likely problem. He was right, and I fixed the issue inside 15 minutes. Very impressed, thank you, Brian.

Asked to have my subscription paused due to budgeting problems. I would again activate once I get my financials straightened up, however Chad gave me a deal that I could still avail the Sitelock security features without letting my subscription end. And that was too good to pass. I appreciate the concern he did raise regarding firewall activity on my site. I really do like the service of Sitelock and I’ve always recommend you guys to every client I have. More power Chad and Sitelock.

I don't necessarily understand why SiteLock has gotten such terrible reviews, because my experience has been great. Whenever I didn't understand something, I called and usually got an immediate response. My account manager was amazing, and treated me like a real human being than just a number on the charts. If you can Id recommend asking for Chad, he's great. Having some technological experience I can say that it was reassuring when I asked questions and they were able to answer intelligently and explain the reasoning/process behind some things. I would definitely recommend to a friend or anyone with a website that is rising up the ranks. I am still in the beginning phase, but if I pick up speed SiteLock will definitely be my first choice for my website security.

This is regarding the entire SiteLock Team. Thank you so much for working so quickly on resolving my website issues. Everyone that I encountered was very friendly and willing to assist, totally help to relieve the stress I was feeling with my site being hacked!

The quarterly review of our system gives me peace of mind knowing how thorough SiteLock scans our system and keeps it secure. Prior to employing SiteLock I never knew what was happening behind the scene with our server until I was contacted with a request for an emergency scan and fix.

Alex was most helpful in reviewing the SiteLock dashboard for my client, hamptonfabricandblinds.com. During the review, he pointed out the large number of pages being scanned. Now aware of this, I have been able to remove sample posts and pages from the site. These served no ongoing purpose but consumed your scanning resources. He did a great job and should be congratulated.

Karina had been actively communicating her desire to assist me via voicemail communications. I'd responded that I appreciated her attentiveness and would contact her when the need arose. It did today. She was friendly, responsive, extremely knowledgeable, thorough and professional. I feel very fortunate to have her looking out for me!

I've spoken with 3-4 individuals from SiteLock and all have been very pleasant and informative. As a very small business tech savvy person who is retired on a fixed income, I'm unclear how SiteLock will be useful for me. I run an artist site and volunteer to host and webmaster several non-profit websites.

Original Issue: Websites displayed a blank screen. The problem originated from, and concluded with, my web host provider, iPage, who changed its shared hosting IP address. IPage's IP change caused my websites to display a blank screen and then an internal error message. SiteLock's representative Mr. Tyrell ** diligently and politely assisted me in resolving iPage's issue, which was unbeknownst to me prior to communicating with Mr. **. Absent his excellence assistance, I would have been seemingly forced to discontinue SiteLock's security services. Mr. ** stood by me when dealing with iPage. I cannot really explain further details because, quite frankly, I just don't fully understand what occurred except for iPage's IP address change. What I can say for certain is this: Again, but for Mr. ** diligent and polite assistance, I would no longer have SiteLock as my website security provider. Thank you again, Tyrell.

I have had my ups & downs with getting information from my Web Hosting company as to how to protect my website from hacking & malicious virus like malware. Your Web-hosting company may not explain to you that it is your responsibility to protect your website & you won't find that out yourself until your website is taken down & quarantined. Then you will find out it is your responsibility to protect it & Sitelock gets introduced to the picture as your line of defense to these bad people trying to make your life miserable with malware issues. If you are lucky enough to be passed along to a Customer Service person such as Ms. Richelle Eckert of Sitelock, you will get a nice & thorough introduction to Sitelock & ALL they do.

I have worked with the team many times. They are professional, knowledgeable, and also fast service. Not just the people, but also the tools are very good. I love the feeling of security Sitelock gives me in protecting my websites.

I was most impressed by response time! I replied to a Sitelock email notification that there was malware on my site. Within a couple of minutes (might be less than 1 min) I had a Sitelock rep calling me... color me impressed! Everyone I dealt with at the company was fantastic to interact with. Courteous, personable, and exceptionally helpful.

I just had my review done by Alex, I was not really looking forward to sitting down and going through a lot of unknown terms, BUT, Alex just rocks! I actually sat and listened to his explanations, and learned a lot of how much the site does to protect my website. He was very informative, easy to understand, and it actually made me much more interested in checking my SiteLock dashboard and going through all the scans and feeling better about my security. Great job Alex!

Tyrell is very knowledgeable and was able to articulate the benefits of the smart scanner and firewall. He took the time to understand my needs and what I am looking for from SiteLock and did a much better job than previous employees I had spoken with. I was prepared not to renew my account but with his knowledge, he was able to renew me for another year.

My account manager, Alex is very knowledgeable and helpful. He explained my dashboard in clear, concise terms. It has been a pleasure working with all areas of The SiteLock teams. Thank you so much for all of your help and guidance.

Karina represented the company well and took care of me extremely professionally. As I told her, I avoid to SiteLock representatives because each time I do it costs me more money. It would be nice to have a call once where I didn't have to buy an extra service. Hence the 4 stars.

SiteLock assisted in setting up an SSL Certificate by turning off the Firewall to enable that to happen. Then SiteLock set up a Scanner for my website. I received a call the next day to ensure that everything was working. Thanks Sitelock!

Devin ** did an excellent job of analyzing my problem, discussing solutions with me, and then working with his team to solve my security issues (my domain was infected with malware). He also went out of his way to reach out to me personally, to patiently discuss the technical issues and to help me find a security package that will prevent future problems. Devin is one of the best tech support people I ever worked with.

Tyrell ** did a great job in assisting me. He was very professional, courteous and knowledgeable about the problem I had and resolved it to my satisfaction. I recommend his work to anyone who may need the kind of assistance that he provided me.

Devin ** provided quick, friendly, expertise and got our site up and running in a timely fashion. He exceeded my expectations. I look forward to his ongoing support. I would recommend SiteLock to other businesses as a reliable firm and Devin as a partner with confidence.

We receive a lot of support and dedication from the people from SiteLock; the help was always delivered with good quality and sense of rush. We start from an alert received thru the Hosting company we use (BLUEHOST). Thanks to all that have been in the process.

Brian was great at helping me (as usual). He got right back to me about my question and went over and above to help me. The other group he reached to within SiteLock got right on it as well to ensure my website was up to date, etc.

Very pleasant and helpful. Allie initial phone call to me listed "Anonymous" in the caller ID. I did not answer (and most customer probably won't either) due to all the spam calls these days. I only called back after hearing her message. You need to identify yourself out of courtesy and respect for your customers.

When my site was hacked I called SiteLock and since then everything is going great with my website and sitelock, I couldn't be happier. Dealing with Brian ** has been a pleasure and I wouldn't hesitate to recommend this service to anyone.

Brian, Mitzi and everyone at SiteLock have been great. Things are handled easily, clearly, professional and with kindness. I recommend the service 100%. Recently, they upgraded the service and took care of handling all the details to make things done with almost no effort on my part. A GREAT service.

We greatly appreciate the call from SiteLock where our renewal was coming up. We had an opportunity to refine our support contract to suit our needs. Sitelock is a great product, it does its job and we've never had a problem since using it. The call we received was effective. The results of the call our retention as a customer.

Alie was very well spoken and provided excellent responses to any questions and concerns I had regarding my services. She explained services and helped me understand how to navigate the dashboard. As a customer I felt like I was in great care when speaking to Alie. She was both knowledgeable and helpful. Thanks again, Alie!