SiteLock Reviews

Whitney was very helpful. She took time to explain the benefits of the service provided by SiteLock and provided options for me to review. She was patient, understanding and extremely helpful and crafted a solution for my needs that worked. She is an excellent account manager and I felt comfortable having her as my main contact.

Mitzi ** is fantastic! Very knowledgeable. Very Helpful. She knows SiteLock and knows GoDaddy, and knows WordPress. She took as much time as it took to explain my situation and what needed to be done about it. I am very appreciative.

Crystal was very helpful and informative with questions I had and effectively canceled the service I had on an old website. She also made sure to send me her contact information for future questions and services with SiteLock.

Ashlynn was great and helped me understand how the security from SiteLock is working for my website. She was courteous and showed genuine interest in my needs and on how to make me use the protection and, at the same time, reduce my monthly costs.

Devin was very helpful, he gave me a very quick and accurate answer to my questions, and it was a pleasure talking to him. I needed login credentials and he immediately understood what I needed, although my English is not perfect, and sent me the needed links right away.

The services we receive from SiteLock are managed by our hosting provider, Bluehost. There was recently a mix-up concerning the renewal date of our services. The hosting provider had a later expiration date for our account than SiteLock was showing in their system, and I had received a notice of pending cancellation from SiteLock. After speaking with Bluehost, I did not have confidence that SiteLock had an accurate expiration date for our account, which prompted me to call SiteLock and speak with Brianna.

Rachel helped me with my websites and making sure that I had the right tools to protect it. She had a great attitude! I would recommend her. She is a great employee and a fantastic representative of your company. Consider her training the rest of the employees on great customer service!

Brianna was very positive, professional, and extremely helpful! She bridged us with Bluehost, since I was billed and everything was originated on their side. Most places won’t do that even if you ask them.

Super friendly and helpful! The customer service representative was really friendly. I was worried that I had gone past the cancellation period and would have to pay for another year, but he looked into my account right away and set up a note to make sure that I wouldn't get back into another year of payments.

As a client with dozens of unique websites, I appreciate my account manager's efforts to see that my website protection needs are met and his dedication to that goal despite getting ill/the flu. I look forward to seeing what implementations he will be making as my needs evolve, to ensure my sites are sufficiently protected.

It was a delight to work with Brianna and Jeff, who seemed to go out of their way to help me set up my website. I enjoy working with SiteLock because of people like them. I appreciate their professionalism and friendly manner. Canceling one account and opening another was smooth and easy with their help.

All was good. He knew what he was talking about. And now he has it working again. He explained everything in ways that I could understand. And I learned exactly what was going to happen. He told me what Google was going to do when he was finished.

Have learned a lot on what kind of traffic was visiting my 3 sites. 50% of my traffic has stopped due to Bad Bots on 2 sites. I am having it checked out to see if the Fire Wall you use does not cause problems. Most of my traffic comes from inquiries from all of the heavy advertising I do and the fact that these sites have been up and running since 2000.

Mothers of Many no longer exists so I needed to delete the website. I did so through WHM and then I needed to delete the SiteLock. I did not know how to do that on the site so I sent an email. Whitney responded within an hour or so and she was so very pleasant and so very helpful. I will recommend Site Lock to others. I will keep Whitney's information so that I can reach out to her if I have any future needs, she is very knowledgeable.

Mitzi was very polite and capable of resolving a complicated issue. She is wonderful with the follow up and finding lost details that she was able to explain in plain English for the questions that were asked. I look forward to dealing with her in the future. She made this process much easier than imagined.

I had such a great experience with SiteLock! Melanie ** was PHENOMENAL!!! I have never spoken with anyone in customer service, technical support, etc., anywhere in any company, that came close to how pleasant & helpful she was. Seriously, awesome experience. Thank you for resolving my problem so quickly too!

I have had a security issue on my site for the better part of a year. Every time SiteLock cleans and says things are fine, when the issue would keep occurring. Devin ** was the only person I have contacted that listened to my points otherwise, and he personally looked into the issue even after what was told was a clean sweep and nothing wrong. He took it upon himself, and he found the security threat that I was repeatedly told never existed by everyone else that I ever contacted. My business is my livelihood, and while I wish site lock would have paid more attention in the 10 months or so prior, I am extremely pleased that Devin took the time to understand and go above and beyond.

Javier and Kevin were both very helpful and patient in explaining everything to this very senior citizen. They were also helpful in answering other problems than just my website security including how to get more help for my website. I'm hoping for no more problems.

Both Tyler and Adam were extremely helpful and reassuring when I called about my websites being hacked. It seems like the repair/recovery process is going smoothly and I could not be more relieved and grateful! I am hopeful that the new protection will prevent ongoing hacking issues.

Everyone I worked with at SiteLock was AMAZING! So professional and easy work with. It took a while but all issues have been resolved. My site was compromised a few days ago with malware, and after a few days of back and forth the issue is now completely resolved. Sitelock so far is worth its weight in gold!

Received a call from Luis **, our new account manager and he walked me thru the SiteLock dashboard. He did a great job! He also told me about the new upgraded scan service which is included in our package and asked that I call back to get that setup on our service.

Very good, helpful good customer response to questions, able to answer questions. Required work was done in a timely fashion. Problem resolved as requested. Ok to send in information requires with password and survey to web host and got a response to repair.

SiteLock is always the best. Always on top of it. When I'm slammed and have a problem I call them and they just fix it. So appreciated. Always polite and professional and easy to work with. Thank you for the professional work as always. And the courtesy.

I was concerned about the security of my relatively dormant website, so called to improve it. Your team were friendly, responsive and seemed professional (I can only verify that when I see what happens). It appears that I have another URL not managed via JustHost, which I believed to be linked to my main URL, so your team identifying that is helpful.

Not only has SiteLock protected me from the scary malware my website used to get but also their customer service is super-responsive, authentic, patient, and helpful. If you're not very tech-savvy, they are happy to walk you through anything you don't understand in your Sitelock dashboard, or even do it for you. When a situation involves tech support, the communication between the concierge and the tech person is smooth. I love that I can just pick up a phone and call the same person each time. I also love that I'm sold only the products I actually need and not urged to purchase products I don't need. It's a scary world out there, and I know my Wordpress website is vulnerable. I love the feeling of having a security team who's got my back. That's one less thing to worry about in my business.

SiteLock employee 'Jack' was very knowledgeable and extremely patient with my initial sign on and set up today. Jack was very thorough in his step by step explanation of the SiteLock dashboard and overall workings of the Sitelock site. I would like to commend SiteLock on their choice of employee.

Great to have the help when I need it most. Very educational and supportive. Moving website hosting and we needed to suspend the firewall for the transfer, very quick resolution. Every time I reach out Lou is there to help and has a great attitude.

Lou is one of the most personable, kind and understanding people you will ever encounter. He takes time to explain technical matters in very simple everyday terms. His patience and sense of humor put me at ease and make me laugh when I most need it. No question is ever too simple or too complex for Lou to answer. He is one of the best at what he does and I am appreciative of the great customer service he provides.

I don’t have to use SiteLock often, but every time I do, the technical staff is caring, patient and extremely thorough. Top notch support when you need it!

Lou was very kind, friendly, knowledgeable and helpful. He knew what he was talking about and guided me through the process thoroughly and efficiently

Host Gator recommended SiteLock to my boss and he decided to apply it to two new sites that we had on SiteGround. We've had problems with Host Gator in the past, which is why we are using SiteGround instead now and I didn't like it at all that he was giving the username and password for our CPanel to a security company recommended by Host Gator. He refused my advice and did it anyways. The very next day all our emails stopped working, both for PHPMailer and WP Mail SMTP. I got very upset and we contacted SiteLock. My boss was paying $240 a month for the full security package and it took them about two days to get back to us on the issue. When they did get back to us, they merely gave us the same Google Chrome description that was given in the URL on the error page and they said they couldn't replicate the error themselves.

I went through my hosting company's support chat to speak with one of their representatives to inquire what I can do about my website which was hacked. My hosting company connected me with a SiteLock representative, automatically. He informed me that for $70/month, their company could clean the website and restore it back to its original state.

I have a blog site and care about the security of the people who access it. There have been two issues that have come up with my site's security that necessitated my having to call SiteLock and get help. I spoke with Tyrell and with David for the two issues. Both men were quick to answer the phone, knowledgeable about the issues, kind enough to follow through in a timely fashion and to follow up with me to make sure the issues were resolved. I would heartily recommend SiteLock to anyone concerned about their site's security. These people know their business, are very prompt and helpful, and are quite pleasant people who are fun to talk to. Knowing SiteLock is monitoring my site and sending me weekly reports sets my mind at ease that all is well with my blog. SiteLock is good for peace of mind.

I had to get my site configured in several phone calls due to my inexperience but th e people I worked with were most patient.

The technical support that I have received from your team is outstanding. Every person that I have spoken to has been not only professional, knowledgeable, but willing to help. Great Job! Thank you!!!

Rachael was extremely patient as we worked through basic access issues. She went the extra mile to make certain all issues were successfully resolved. Rachael was also proactive in providing guidance as we are moving to a different host. I look forward to her help again in February, or before if needed. This is a great added feature and provides me incentive to use SiteLock as myself and some partners are starting a new company with international connections and our risk will be significantly greater than with Linda Protzman Counseling Services.

SiteLock support today with Tyrell was excellent! He initiated the contact with me because of noticing an issue that needed addressed and then patiently spent all the time I needed answering all my questions getting that issue resolved, plus several others I then brought up. Thank you!!!!

My WordPress site was hacked last year and my hosting company, Fatcow, transferred me to SiteLock to clean the malware. I paid $300 to have the site cleaned and signed a 6-month contract at $49/month to keep it clean. They cleaned the site, which was great. Since then, my site was hacked again and I was told it would be $300 to clean it again. I decided to start over, delete all my site data and rebuild from scratch without WordPress. I tried to cancel my SiteLock account because I don't need it anymore and found out that my six-month contract auto renewed without notification.

I got an email from support@sitelock.com that states "Because website security is important, your hosting provider has provided you with a complimentary scanner from SiteLock... During a recent scan, a vulnerability was detected on your website... please contact SiteLock today... For security purposes, we do not reference the specific website scanned because we do not want to expose the location of the vulnerability." This is utter nonsense. How would referencing the website address expose the location of the vulnerability? And obviously they don't even know what hosting provider I'm using or they would have specified this. No, I'm not a verified buyer. I'm smart enough not to be.

Just like the others said this site is trying to or “has” created a monopoly on the internet by aggressive intel gathering and most likely cyberhacking through the use of their “expert" team who knew exactly which files were malicious AND discussed it with YOUR web host provider, which there are plenty now on SiteLock’s list! And I mean plenty. They got me for 49.99 a month and coerced me into their terms/contract by consequence of my website remaining not only suspended but open to the same “malicious” attacks in the future which could permanently suspend my account.

SiteLock.com is a scam. They lead you to believe their service will protect your side of DoS and it still happens. They lock you into a long term contract and when there is a disruption, there is no consideration of a credit for the service they did not deliver. We had a DoS and their security layer was supposed to work and it didn't. They explained that their system did not work the way it was supposed to.

When I discovered that all five of my websites, hosted on HostGator, were attacked by malware and unusable, I was in complete panic mode. I was devastated, because I happened to be in the middle of a crowdfunding campaign, and my main website, which was a critical part of that campaign, was now not functioning at all. It had taken FOUR YEARS to create the campaign, and it was my second attempt to raise funds. My website being hacked and obliterated was devastating financially. In a panic and sobbing, I called HostGator. HostGator connected me with their "security." I did not know I was being transferred to a third party... I THOUGHT I WAS TALKING TO HOSTGATOR'S SECURITY DEPARTMENT... NOT ANOTHER COMPANY: SITELOCK.

My website host - Hostgator- took down my 3 websites because of "malware" - which I later found out did not exist. They directed me to SiteLock to have the malware removed. Then the heavy sales pitch from SiteLock began- they would remove the malware for 300$. When I said I wasn't interested, they tried to coax me into signing up to a 6 month "plan." I sensed that this was a scam between Hostgator and SiteLock and when I googled "Hostgator and Sitelock Scam" I found lots of evidence to support that. Both are owned by the same company. I went back to Hostgator with all the evidence I found re this scam and finally got my websites back online. Beware both these companies. Steer clear at all costs as they are working together to extort money from innocent customers. It is downright fraud.

My site was hacked on a Friday afternoon and taken offline by Bluehost later that night. We called Bluehost and they said we needed to get the malware cleaned and that they recommended SiteLock because they work with Bluehost and have a representative available. Bluehost transferred us to SiteLock, who said they would clean the site and perform routine scans to catch infections in the future.

I was told by my host that I had no other options to protect my website and so that led me to SiteLock. They signed me up for a twelve month contract when I specifically stated that I wanted a six month. After spending what felt like hours on the phone they finally got my contract corrected to six. Now, fast forward some time, Devin ** of SiteLock, had told me six months ago to cancel on October 11th. I call on October 11th to cancel and once again have to waste my time with people on the phone who want to tell me I have a twelve month contract. Thank goodness I save everything in my email because I was able to forward my email to this woman in billing. She reviewed it (only after arguing with me on the phone that I was wrong) and told me finally that I was correct, I was only under a six month contract.

My websites are hosted with EasyCGI who recommends SiteLock if your websites are infected and you need help cleaning them. I have never agreed to use SiteLock. I received an email last week from SiteLock telling me one of my sites is infected. I called EasyCGI and they told me they would have to transfer me to SiteLock. When I talked to the rep. he told me that I had infections on multiple sites and they could clean them. I was uneasy so I asked him to send me an email with the info. He sent me info on the cost of cleaning ($300) and monthly scans ($20 per site).

I have nearly 500 domains, and far too many hosted to notice SiteLock's message sooner: "Thank you for being a continued SiteLock customer." Never heard of 'em before tonight. "You are receiving this email because you signed up for a website scanning solution." That's a lie. But, then comes the best part... They say one of my too many Websites was at MEDIUM risk which, without prejudice, is an even BIGGER lie: It's my own code, so... Gave 'em a call.

I contacted SiteLock on referral by HostGator when HostGator shut my site down due to a malware issue. They committed and guaranteed to cleaning my site if I signed up for their firewall and monthly monitoring. They claimed to have cleaned the site however Hostgator says the site is still infected. Sitelock then says that they only did an automated scan and that the malware must be in a data file. And in order for them to clean the site I'll have to pay for additional services. At no time during the initial consult did they say that the scan and malware removal would be limited, they just promised to clean the site. It seems to me they aren't a company that can be trusted to do what they say they will or stand behind their product. Meanwhile my site is still down because SiteLock refuses to do what is right.

After having outside sources check my site for "malware" that SiteLock was flagging and none being identified, I made sure all points of entry were closed except through the Bluehost admin. I continued to get malware warnings they would not identify unless I upgraded my service, I began to strongly suspect Bluehost was placing malware on my site for SiteLock to flag and thus create an upsell opportunity. While I cannot prove this, nor am I inclined to commit the time and resources to do so, I recommend to all who ask me to avoid these companies.

Write your complaints to BBB!!! YES sold on month to month plan. YES the only time I had problems is when SiteLock partnered with iPage! YES Automatically Signed me up for another 6 month. YES Cancelled well before date!! YES SiteLock took money for six months BUT NEVER Activated the software on my website! YES they still took money from my account after cancel. YES they still want MORE money and my website is held hostage to their viruses malware and Trojans!!

SiteLock does not provide any of the services they claim and charged me for and when questioned about them they give you a hair brain answer that starts off with "we are fighting a battle." An expensive lesson has been learned. Avoid them like the plague.

I experienced the same as others on here. I thought their malware/virus scan would guarantee that my site was safe. Of course, there was malware detected on my site so my website was deactivated! When I asked why their malware scanner didn't detect it, they said that it can't detect all malware and that this was an especially difficult one. And so...I have to purchase their upgraded plan for $100 per month. This is the SECOND time this has happened and I had to pay extra the last time to get my site "cleaned up".

I upgraded my service with Sitelock online. Then called them to apply their Sitelock seal for which they needed my hosting login ID and password. Two days later the seal was missing. I was disconnected from Sitelock, two nefarious cookies had been add to my site: is_mobile and is_redirect. My directory of blocked IP addresses had been emptied. I am in touch with them now on the matter.

I'm located in Vietnam. Anytime you have a question or a problem you have to wait their working time, which is 14 hours behind than my working time. It makes me wake up at 5 am to contact them or wait until 10 pm... They are not a global company but just for USA. Ok, it is their choice, but not working for us. Even for the technical service, they have a limited number of people attending 24 hours. You have to come back at their working times to have some answers. To cancel my automatic subscription I had to call them more than 10 times, send more than 6 emails and try to chat with them. And if you don't communicate the cancellation 30 days in advance, they will renew it automatically.

The SiteLock is one of the worse companies I have come across. I called Hostgator and somehow reached SiteLock. I didn't realize it until I signed a contract that I wasn't talking to Hostgator. I was looking for something to speed up the website but she convinced me and sold me her malware system which was completely useless. I signed a contract and tried to cancel it the same day. They said "NO, you have to pay early cancellation fee of $150."

I had several WordPress websites I had hosted at Bluehost. I was a customer of theirs (Bluehost) for 15 years. NEVER had a problem with my WordPress sites until this year. I received an email that some files were infected with Malware and when I got on chat support to inquire about it, I was immediately transferred to a SiteLock representative who wanted my credit card # to start "cleaning" my files. After reading the eerily similar reviews here of SiteLock and Bluehost, I wouldn't doubt they pull this scam together to get a quick few hundred dollars out of their customers and split the money. Literally MINUTES after starting the SiteLock "service" I received an email from ANOTHER SiteLock "SENIOR WEB SECURITY CONSULTANT" that said (again -- this is immediately AFTER I started service and gave my credit card number!!):

I have a simple WordPress site with only information and a contact form hosted by iPage. I purchased the basic SiteLock plan through iPage. The plans says it "Blocks automated Bot Attacks", "Daily Malware Scan", "Vulnerability Scan". I was notified my website was shut down due to malware. I contacted SiteLock and the support rep says and I quote "That plan does nothing and you need to upgrade to the Premier Plan." When I called her out on it she said she didn't mean to say that, well I bet she didn't. I've complained to iPage. They shouldn't being selling products and receiving referral fees for products that clearly doesn't work.

I'm a web designer/WordPress developer and have used SiteLock more times than I care to admit. It comes with some of Godaddy's and Bluehost's hosting packages. I no longer use them and am moving all of my clients off their service (which is no small feat). Their dashboard tools are terrible and their customer service is pretty much a sales team who is not there to help you, but rather tries to up-sell you with every issue. They do nothing to fix the issues that their service is supposed to protect you from. About once a week, I get an auto-generated email from Sitelock telling me that they could not connect to my files on my website. These emails do not include a domain... so I'm expected to login to over 40 clients' accounts and find which account has the issue. If you reply to this email, you get no response. If you call them, they try to up-sell you.

These guys are crooks! I entered a 6 month agreement. I called today to cancel AFTER my first 6 months, and guess what? It's an AUTOMATIC renewal for another 6 months!!!! Crooks. I'm a hostage of Sitelock for another 6 months now. STAY AWAY! Not honest!

I have numerous accounts on Bluehost. Recently I have received warnings from SiteLock informing that I have pages with worms. When you call or contact Bluehost you are redirected to SiteLock and they DO NOT HELP. They only care about selling you their products. I asked for a malware.txt file in order to fix the problem myself. Impossible. I was obliged to find out by myself and to fix it by myself. Shame on SiteLock and Bluehost.

These guys claim to repair virus issues to your site. I had 3 sites that took 3 years to build and they added their premium services. Prices changed and then they started playing around with promotions and would still charge full. The worst of it is that they mangled my sites. On all three there are MySQL errors and did not take any accountability for their actions. They kindly told me to now go and find a programmer to fix. What **!!! They did not even have the courtesy to refund.

This company has the worst customer service I've ever dealt with. Worse than Mcdonalds! They are charging my card monthly for a service that was suppose to be a one time charge! STAY AWAY FORM THIS SCAM!

I used SiteLock on my website and found it to be extremely helpful. SiteLock's TrueSpeed CDN is reliable and fast, and the customer service provided to me by their company was topnotch. Overall, I'm highly impressed with the effects of the CDN and my users are too. The SiteLock malware removal tool is great too. Many people don't realize that their websites have malware on them. For the price, I don't think it can be beat.

I started with a 30-day free trial and quickly decided this was the right security software for my website. The SiteLock team make the process incredibly easy, and their customer service is excellent. So far, I haven't experienced any hacks since implementing SiteLock's security. I would definitely recommend this to anyone who has been hacked in the past.