SiteLock Reviews

I've been a SiteLock customer for the last two years. We were recommended to them by our hosting company, JumpLine. We had hired SiteLock because our site was maliciously hacked. We purchased their premium "site clean" service, in which a technician goes through the entire site and removes malicious code. Well, they charged us for the service, but failed to find/remove all the malicious code — consequently we got hacked again 2 months later and our email handle got black-listed by Google as a result. Eventually forcing me to change the name of the entire domain/email so that corporate servers wouldn't continue to block our email address (turns out once you get on a blacklist you never get off).

I used Sitelock for more than 6 months and didn't really like the service. I decided to cancel my subscription more than 4 weeks ago so I log into my account and all you can do is submit a cancellation request and then you get a message telling you that someone from their customer service team will be in touch for security reasons. I waited and waited and nothing happened. Then, they bill me again for the next month of service!

I purchased the SiteLock system, thinking it was a good option. Honestly, I regret ever making the decision. Personally, I should have gone with Sucuri. I called Sitelock to cancel my account only after a few days and was informed they do not give refunds. Please be aware of this. I should have done more research and regret ever going with Sitelock now. I've spoken with a few reps from them and every time they try to upsell me to bigger more expensive packages. Do yourself a favor and look elsewhere for a better service provider.

My site was hacked a while back while I was hosted by Bluehost. Bluehost referred me to Sitelock. Once you are hacked, they claim that the yearly fee needs to be hundreds of dollars for them to keep the site secure. I found a better fix and wanted to end the monthly fee since the charge was spread out for a year. They said that I’m in for a year and they kept charging my card even though I was dissatisfied with the service. I stopped the credit card payments and they pointed the site DNS to their server and effectively took down my site as what I can only construe as a form of retaliation.

My Site got hacked a couple weeks ago and my Hosting company suggest me to get Sitelock services. They "scanned my site" and removed the very obvious and simple problems but the most critical problems were still there. I saw the traffic to my site for almost 3 weeks go almost to zero while they keep sending me emails every day that everything was working perfect. Some of the tech support tech were very nice and keep opening tickets to rescan but the result was always the same...everything is perfect.

Ms. ** was so helpful in assisting me with 3 accounts that I have with Sitelock. She was patient as I explained all the issues about each account. She professionally took care of all the issues and addressed the concerns. We gave to a wonderful agreement. I truly appreciate her great customer service. Please keep her!

Reviewed options for new subscription and new billing. We selected a new subscription. Representative was helpful. No other issues were reviewed. Thank you for your help. Hopefully all will work out with the new subscription. No other comments available at this time.

Sitelock contacted me to inform me that "malware" had been loaded on my site. Of course this was alarming, so I had my host service perform a comprehensive scan of the site directory to ensure whether this was true or not, and the entire directory came back with a clean bill of health. One of the site's blog logins had been hacked, which is much different than a malware infection. So I informed Sitelock that they were being misleading. Then they contacted my clients directly, with the repeated lie of malware being present. These guys are the modern mafia.

The backstory: I use HostGator hosting. I had an additional service connected, the SiteLock addon, which monitors the security of the website. Yesterday morning I received a message from SiteLock that malware was detected on my site. The day before, I had inserted the advertising network code, which is often scolded by antivirus because of its specifics. This code is not actually malware, but to experiment, I decided to remove the code from the site and restart SiteLock scanning. I also enabled the "SiteLock CDN/Firewall" feature in my personal account at HostGator.

The lady I spoke with was so nice and knowledgeable. Always great service whenever I call. The lady I spoke with last time I called was additionally very nice and friendly. Love the team at Sitelock, always a pleasant experience.

We support a charity whose website was frozen because of a malware breach. SiteLock was hired to clean and secure the site so it could be live again, important because it is the charity's main source of donations. SiteLock understood the urgency and was very helpful in getting it live again.

Earlier this year some of my sites were hijacked by bad guys in China and Japan. After doing all I know to clean things up I decided to contact SiteLock. Within a few days SiteLock cleaned up the mess and secured my sites. The monitoring program and firewall installed protects my assets. This is money well spent.

Excellent work, Vartan and Orlantria. Exceptionally professional and friendly. Glad I'm on board with Sitelock. Very good service. I had a problem with a site being hijacked. They talked me through what I needed and got me going.

I updated my credit card information but continued to receive messages of payment failure. Chelsea was very helpful and fixed the problem promptly. i have been very satisfied with my customer service experience.

I have decided to cancel the web protection by the Site Lock. Because, my company not making any money and it is research oriented company. So, I don't need anymore web protection. And, I have taken the firewall protection to maintain safely my email account for a cost of $ 67.09 per year services.

I don't know how to respond to this at this time. I am experiencing significant financial hardship and to have to commit to a year is really not helpful to my situation. I'm understanding that you also have a business to run, but so do I and I can't seem to catch a break. I was hoping that there could be some dialogue that could assist me further knowing that I am suffering financial hardship, but there was no offer.

Tyrell ** assisted me with understanding my Site Lock services that I was currently enrolled in, and how to downgrade my account to more affordable services. He explained the difference between the Secure Starter and Secure Speed Firewall in an easy to understand way. This helped me make the best decision for my website security coverage. I appreciate Tyrell's professionalism and assistance. I highly recommend Site Lock!

Very friendly staff got me set up easily right from the start. Had no more problems with my small business blog after using them. Their home site is easy to use & integrate with. Only appropriate emails from them. Easy security standards & protocols that make all the difference.

My account was cancelled.. I called to get it reinstated and see if I could get a better price. Tyrell was very polite and explained that my account was back and that they did have a better priced product that would cover both my sites needs. It was fast easy and a pleasant experience.

Site hacks are unexpected and unfortunate instances, but Site Lock’s team made it really easy for us to resolve. As a non-profit, we really appreciate their kind and swift response. Highly recommend Terrell and Greg.

Sitelock was excellent except for one problem. As required by SL, I rang to inform them 30 days in advance of my need to cancel my contact’s automatic renewal. I specified very clearly several times with the rep that I did not want it terminated until its expiry date but that I was merely following SL’s protocol. He confirmed this would be the case. Nevertheless, my contract was terminated the same day and my firewall removed. When I rang and complained, my firewall was eventually restored but not the True Shield coverage I was still paying for. Rather I had been put on the cheapest SMART plan without a firewall. Only after sending a copy of my contract was my service restored. This was a disappointing end to an otherwise excellent service.

Very good, fast, she listened to what I was looking for and directed to solve the issue fast and easy. She did a great job and was very serviceable. I asked her to keep smiling which was the impression she gave me. Thanks.

Alantria was very attentive to my needs. Jonathon and Andrea did their very best on the VPN. Unfortunately Melanie never returned my calls and Joe told me VPN would work with Vista. WRONG it does not.

Matt was the 4th caller to notify me that payment was needing to be updated, but I had not been able to log into my account, despite several attempts. He reset the password from his end, when others had not done so, and I was able to get into the site, pay my bill and continue with the stellar SiteLock service.

Excellent service, first through BlueHost security guys and onto SiteLock who were clear and concise in what they were doing, providing me with answers to questions I raised and ensuring I understood what would happen when! Excellent friendly customer services team.

One of your colleagues has put me on the wrong package. Due to this error we got hacked straight away and we are still working with Bluehost to fix some errors. Lou ** has done a great job to bring us back to the correct package and explained everything in detail. We are still very upset about the first error and that we did get hacked while being on Sitelock watch. Tom

I was having difficulty figuring out how to use the Dashboard and especially trying to setup a new username and password due to changes in our organizational structure. Orlantria was very patient and knowledgeable and helpful in getting us completely setup with our Account and Dashboard. Thank you for the excellent service.

Tremendously helpful in every area of renewal of service. Added bonus in next yearly cycle with no additional fee. Very pleased. Lou is a gentleman and very knowledgeable regarding customer service and the SiteLock product. Very, very, very pleased. Thank you.

We were charged $1,079.88 and never received an invoice for the charges. The gentleman who assisted me with this Lou ** was very patient and is a pleasure to talk to. He is an asset to your company, as many businesses are lacking the ability to be helpful. Thank you Lou for your professionalism.

I activated SiteLock after my website was hacked and they were very helpful in clearing the site and securing it in the future. Would recommend. It is also nice you can actually call them and get someone on the phone immediately. A lot of services now only use chat or sometimes not even that.