SiteLock Reviews

Tremendously helpful in every area of renewal of service. Added bonus in next yearly cycle with no additional fee. Very pleased. Lou is a gentleman and very knowledgeable regarding customer service and the SiteLock product. Very, very, very pleased. Thank you.

We were charged $1,079.88 and never received an invoice for the charges. The gentleman who assisted me with this Lou ** was very patient and is a pleasure to talk to. He is an asset to your company, as many businesses are lacking the ability to be helpful. Thank you Lou for your professionalism.

I activated SiteLock after my website was hacked and they were very helpful in clearing the site and securing it in the future. Would recommend. It is also nice you can actually call them and get someone on the phone immediately. A lot of services now only use chat or sometimes not even that.

Mikala was professional, friendly and efficient. Very satisfied, she listened to my problem and offered a better solution from SiteLock for my websites. Just as important Mikala took care of my issue promptly.

The representative I spoke with was great with customer service and was able to help me with the issue I was wanting resolved. She was kind, well spoken and made me feel proud to be a SiteLock customer. Great to have her on the SiteLock team. Thank you!

Our company signed up for their services in August of 2018. It was at the suggestion of Bluehost, which should have been the first red flag. We were told we were set up by an individual named Manne, and that we were good to go. Only to have our site crash over 6 months later in April of 2019. When speaking with a tech, I was told that our configuration was not complete and that he had to make some changes. (Which was odd, considering nothing changed on our end.) So, although we signed up and spent $400 a month for roughly 8 or so months, our site wasn't getting the full coverage that SiteLock could offer for $400/month.

I have always had very professional and immediate attention from Sitelock. I would recommend them to anyone. SiteLock has also gotten me out of some really tricky situations with website problems. They are terrific.

There was a billing issue on my account because we needed to pay by check, which Sitelock was very accommodating of. Orlantria was very helpful in working to resolve the lapse in service, and was quick and respectful of my time.

Lou is professional and excellent. He is patience and very skillful and makes a big difference for this difficult situation for our company our website is down and waiting to be cleaned. Highly recommended!

Lou provided me with OUTSTANDING customer service. He followed up on our call Friday and helped me with an issue related to my site. He exceeded my expectations. He's an asset to your company!

Luis ** is a very valuable asset to your business. He demonstrates the willingness to go the extra mile. He is like a breath of fresh air. My wife and I enjoyed talking to him. Tell him we said, "stay cool?" Ronald and Shireen

Thought I was calling to make a quick fix and discovered my newly remodeled site isn't compatible with SiteLock. Bummer. That said, Danielle & Thomas kindly refunded me though the renewal had happened a few days ago. Great customer service.

Luis was more than helpful answering any and all questions I had regarding the website protection I purchased.. He walked me through my dashboard and explained all the settings, how I can get help if need be and left me his email if I had any further questions.

Danielle and Gilbert were extremely helpful. Thank you!!! I feel that I am in capable hands and that I have made the right decision by choosing SiteLock. I was rather nervous about having to deal with site security, but now I don't have to worry. Dr. Robert

I want to thank Lou ** for walking me through my sitelock portal and giving me a lot of very specific and informative information! He was trustworthy and was able to lower my monthly bill for being a loyal customer which I greatly appreciate!! I will continue to use this service because of his knowledge and patience with me. He should be commended for his wonderful work!! Thank you. Elizabeth

Our website, hosted by BlueHost, had been hacked and suspended. Orlantria ended up helping me solve this problem and was super helpful. Together we conference-called Bluehost when she could not log into our site and stayed on the line with me to get the Sitelock account properly set up. She provided excellent service and was calm, professional and positive in her approach and I really appreciated it. Thank you!

Lou was very knowledgeable and patient as he guided me through a process that I was totally unfamiliar with. He took time to explain SiteLock in terms that were understandable. He was very courteous and professional throughout his presentation and made a very positive impression on me.

The service is pretty good. They explained things very clear and detail. The dashboard is straight forward and looks easy to use. I'm not a professional web manager but still feel like I can handle it.

Lou ** was the most helpful - but everyone I spoke to with SiteLock was a pleasure to deal with when it came to getting direct answers and help with my problem. Lou even reached out to netfirms on a conference call with me when a new problem popped up. Very satisfied customer up here in Canada!

Chelsea was kind and helpful. Best customer service I’ve received in 30 years. Her follow up made me decide to keep my account with Sitelock and not cancel. It would be helpful if Hostgator and Sitelock partnered more closely so this issue does not happen again.

Awesome Customer Service. Lou went above and beyond to explain everything to me. He explained everything in detail and offered other suggestions that will help me in the future. Thank you so much for your help Lou.

Love that SiteLock is always willing to work with where I'm at in my business. Samantha ** was not only great at following up with me in spite of my busy schedule and delayed responsiveness, she was solution oriented and listened to my needs.

The support team is very responsive and willing to help. According to my bank the payment process is not automated, it seem that you use a kind of POS to process and some banks do not accept this process and are asking more automated process of payment. More payment options should be available.

My experience with Luis was great!! He was funny and made me laugh. He really was understandable about my Financial issues and was relatable and kind and help me with everything that I needed.

Quick, accurate service. Alexander ** clearly should be recognized for top customer service telephone skills!! He was clear and straight to the point. He even asked if I needed anything else and made sure that all my questions were answered!

Called to look for additional options to securing my non-profit blog. And when I say "non-profit" I mean that both legally and real sense. Lou helped me find a service that I could afford and provided comprehensive security within what I needed. In looking at my site, they also discovered some inconsistencies with the hosting company. The rep called the host company with me online and talked through the problem, resolving not only my security issues, but the other issues with my site. Thank you.

Very Helpful support team, they answered my question in a quick and timely fashion. Very professional and was able to address my issue very quickly. I wish all support helplines where are helpful as this.

Justin was very helpful, resourceful, and patient. He helped me update our billing account and address as well as walked me through the services available to us via our account. I feel more knowledgeable and comfortable with your services.

I have had issues with my blog being hacked and SiteLock was the service suggested by Bluehost. Customer service was very good despite the timezone difference and the customer representatives were happy to answer every question I had.

I had a problem updating my billing information, and the customer agent was very helpful, very kind and very patient to me. She was able to fix my issue and stay with me until everything was done. I recommend the service 100 percent.

Luis ** was fantastic. He helped me get the cost of my service under control, which was key. I renewed for an annual rate paid upfront, instead of paying monthly, and saved enough to justify continuation of my service. Bravo!!

Chelsey was patient, courteous, professional and very knowledgeable. She helped make the process of setting up SiteLock on my website efficient and interesting. I have peace of mind now about my site. Thank you!

I called regarding my account and the amount I was being billed. I spoke with Mikala and she took the time to better explain the different levels of service and also made herself available for future questions regarding the dashboard and my account. She was patient and made every effort to ensure I understood the services SiteLock provides.

Samantha was very accommodating and efficient. For almost 20 years our company has provided phone support to our clients, many whose trepidation with technology is assuaged by the personal contact they are able to receive from us. It is because of this that we also, very much appreciate competent and pleasant phone service from our vendors, such as Sitelock. There are times when email, or opening a ticket isn't really the best course of action. Thank you.

Lou was exceptionally helpful while I was on the phone. He was able to help me reset my password so I was able to log on. Lou was also helpful in changing our payment method and walk me through the steps to set it up online. Thank you for having such valuable employees to help us through our issues.

Lou was personable, knowledgeable, and very thorough as he walked me through the SiteLock process of protection against malware, etc. All my questions were answered and understood by me. I may not remember everything, but was told I could call for support any time. I feel grateful that he was patient and had a sense of humor. Thank you.

Was concerned when I noticed my site was not secure. Was directed to SiteLock through Bluehost. Nathan ** was extremely helpful and got me started with a basic security package. Lou ** got me set up with SiteLock support and connected me on a 3-way call with Bluehost support to activate the secure socket layer for my blog site. Lou got me oriented in the routine operations I should perform to keep my site safe.

I called SiteLock to discuss protecting my two WordPress sites and Luis not only handled my situation quickly and professionally, he also had a great personality and was easy to speak with. Thank you Luis.

Samantha ** was a bit rushing in the beginning, I believe because the kind of environment you guys have there, very rushy but at all time she was able to help me with my questions and problems, I was the 3rd attendant which I contacted and she was the only one being able to give me the right support and finally, take a big weight out of my back. I am very impressed with her support, with the time, talking with her, she became more relaxed and her voice sounded more peaceful which help me tremendously on understanding everything in the right way, which so far before was being quite hard with the other attendants.

I had an issue with my account auto-renewing even though I had selected not to auto-renew. I called and spoke with Customer Success Agent Orlantria ** who handled the issue quickly and painlessly. Although I am no longer using SiteLock, I've been happy with the service and after today's customer support, I will be recommending your service to business associates.