
Progressive Leasing Reviews
- We require contact information to ensure our reviewers are real.
- Our moderators read all reviews to verify quality and helpfulness.
- We use intelligent software that helps us maintain the integrity of reviews.
About Progressive Leasing
- Flexible payment options available
- Quick approval process for financing
- Ability to pay off within 90 days
- High interest rates on financing
- Misleading information on terms
- Poor communication from customer service
Progressive Leasing Reviews
Filter by Rating
- (176)
- (9)
- (6)
- (15)
- (239)
Popular Mentions
- 4,943,040 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Recent
- Recent
- Oldest
- Most helpful
A link has directed you to this review. Its location on this page may change next time you visit.
- 4,943,040 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed July 28, 2018
I bought two birthstone rings from my department store’s jewelers, they suggested Progressive Leasing because they didn’t have a payment plan. And I signed and now regret everything. They ask for full name, birthday, social security, and bank information. MAKE SURE YOU READ EVERY WORD OF THEIR LEASE AGREEMENT!!! If you do the 90-day Plan, MAKE SURE YOU STAY ON TOP OF IT, because as soon as you pass 90 days it DOUBLES the price. (Also pay 87 days before because it takes two to three days to process) I cannot stress enough that you need to be two steps ahead them. This is a legal scam and it takes its victims by the throat. Stay safe! (Caps are for emphasization.)
Reviewed July 13, 2018
I have had several leases with Progressive. Paid them off and got another. I recently applied for a new lease and was denied, reason I was given, "Cannot identify". However when I first started I was told, "Congratulations your account is paid out." I called to find out what the problem was and was told I would have to wait a month before I could apply again. My son which has had an account before applied and was given the same reason. Could not identify. I have had good experience in the past, however my gut is telling me maybe I should leave them alone. The first response that I saw made me think there must be something going on with them. My next move is to check my credit, because they advertise no credit check.
Reviewed July 11, 2018
I was HIGHLY DISSATISFIED with the customer service and my purchase of a USED product. I purchased a twin/full bunk bed for my son. When the bed was delivered, the PADS that came with it did not last 3 days and the bed was scratched, dented and unacceptable. I called King Furniture on Perkins, who was going out of business, yet charging customers more than what the items cost.
Another mattress was delivered for the full and not the twin. I WILL NEVER EVER PURCHASE ANYTHING UNDER PROGRESSIVE LEASING! This company is not REPUTABLE at all and VERY MISLEADING! I was given at least 3 payoff amounts since the last payment was made. I was also being charged more than the payment per month, which was $53.70 and I was sending in $65.00 a month since day one. They went up on my payment amount to $63 and some change, even with the payments I was making, I should not have as high a payoff I did. After talking to reps on several occasions, they don't have the decency to understand the customer and just go along with whatever!
Reviewed July 10, 2018
I knew going in it was going to be difficult due to my husband's medical bills from the past, but Progressive Leasing helped without making me feel as if I were begging. I did not start with the highest credit level, but increases are on the way. I know what I am getting, how much I am paying, and how to save money. It's no 0.0% financing, but it's a heck of a start. I recommend to everyone. Thanks Progressive Leasing!
Reviewed July 10, 2018
I have been a loyal customer and paid off many accounts with this company. I had placed the application have a jewelry store because I wanna to upgrade my ring but they only approved me for 600. I asked them why, because I've been approved for more in the past and I've paid off every account. All they had to say was, "I don't know. I'm sorry we can't help you but that's what you're being approved for." That's their loss. They could have gotten more money from me but they did not one to help me in any way. So I won't be doing business with them anymore. And the worst part they wouldn't let me talk to the supervisor or the people who make the decision so I could not get a reason which is unacceptable. Stay away from this company. They are horrible.
Reviewed July 8, 2018
Went in to a Cricket Wireless store to look at service and to use their leasing option from Progressive Leasing (for a new Samsung S9). First they say they do no credit check, which is false. I filled out the application with all my personal info, including my bank info. It was submitted, comes back denied, and have to call. So I call, and was advised they needed a 3 month banking statements. So I submitted via their link they text, and it goes thru. Then I was advised to call back in 15 to 20 minutes, so I do that. The representative states they still decline it.
What I found out is they did a credit check, which they falsely stated would not happen. It did and a hard inquiry on my report. They sounded like a good way to lease, and used the 90 day pay option. Well I highly advised, not to get SCAM By This company. This is being referred to my lawyer for falsely say no credit report will be used. My account has more than enough balance, and never ever a low balance. Progressive Leasing is a Big Scam. BEWARE AND AVOID THIS COMPANY. TIME FOR THE LAWYER.
Reviewed June 23, 2018
This is my second time financing with Progressive. Everything was explained when I spoke to them on phone. I believe Big Lots had a little card that listed payments. Weekly payments are affordable for the amount I spent.
Reviewed June 22, 2018
Please be very careful when selecting this company. The terms are very misleading. Let me point out what you need to look for. They will get you one way or the other. 1) Your initial in store payment will not be applied to your balance. It basically covers fees only. 2) You will have 2 payment options on file. Your checking account which technically takes 3 days to pull and your debit card which pulls same day. This will make a difference when you’re faced with the 90 day option date. If you are making the payment on the buyout date and use the checking account technically it will not post to your account for approximately 3 days. That’s why they overemphasize they need 3 days to make changes. Always use your debit card in this situation. The system default is to use your checking account that takes 3 days.
3) Please know the system’s view will show you your 90 day payoff amount after the scheduled payment. You will be mislead to think that you’ve paid in full only to find a balance after the 90 day payoff. The system is one day ahead in showing you the auto payment and in real time with your balance. It misleads you to think your 90 day payoff includes the scheduled payment. Technically you would be one payment short after the 90 days. Your balance will then be the doubled amount. You wouldn't even notice if you were not paying attention or knew what to look for. 4) Look at your contract and do the math. Take the amount owed by 90 day option, subtract the payments NOT including the very first one you made in store. That is your balance. It will be one payment short.
I hope this gives you an awareness to make a better decision with the 90 day option. Please do the math folks and save yourself some money. I can't believe how unethical these practices are. Making a profit is understandable but this is modern day trickery and theft. They are preying on the uninformed. Use them for the 90 day option and pay it off days before the expiration.
Reviewed June 13, 2018
After using UOWN for a purchase of a bed and living area and receiving fair service from the staff, I decided to purchase again and use them with the 90 quick payout just like I did the 1st time. After making additional payments on top of my regular payments, on April 30th 2018 I received a call that my account was delinquent which it was strange as I had funds in my account. I was notified that they changed the information from my bank account to my credit card WITHOUT MY PERMISSION. I used my credit card to make the additional payments and my bank account to make the withdraws of the regular bi-weekly payments. I told the agent that at no point I had authorized this and all auto payments should come via ACH not CC.
The agent apologized and updated the info and ran the payment. OK... I thought everything was good, then I called in 5/5/18 asking what my balance was and the agent said it was $318. I told her if it was necessary to make an additional payment and she said no as long as the next two payments will come out I will still be with the 90 day quick pay and the account will close. WELL NOT TRUE.
Here I am a month later and owing them over $2000. They said the 90 option was voided and when I asked why they said for the late payment WHICH I NEVER PAID LATE. In fact I WAS MAKING EXTRA PAYMENTS SO HOW AM I LATE if additional payments were done and nowhere in the contract states that additional payments are not part of the regular payments and even though an additional payment was done a regular payment must be made. This is a very shady company and WOULD NOT recommend them... PLEASE SAVE YOURSELF of a headache. It is very sad to see how they have lied.
Reviewed June 2, 2018
I used this company when buying a mattress. They do have the same shady tactics of a finance company, but once you understand that, you can get around them. I got a generous approval amount but used only 1/4. The key to not getting played is to call Progressive & have everything explained & set up a payment plan that fits your budget. They tell you the full cost + interest upfront (2 to 4 years high interest) which is a turn off to most but I find it refreshing since credit cards don't, so you don't realize how much you are overpaying for everything you finance! Their only requirement is that you pay something regularly. They do have a minimum, however they allow you to change the payment amount & date without penalty, which is epic! Of course pushing out payments benefits them because you keep accumulating interest, but you can give yourself breathing room if you have an emergency. Try doing that with a car or credit card payment!!
The staff is very helpful & non judgemental. They apparently are NOT on commission & will not bully you into paying a certain amount. This company gets a bad rep because the sales staff are either misinformed or outright lie to make the sale. For example, I was told no tax by sales but tax is included in the loan. I was told free delivery, but that was only online so the delivery charge was on my loan. I was told I would be billed 90 days same as cash, but you have to call and tell Progressive that you want to be billed that way, otherwise they will take out the minimum for a 2 or 4 year pay off, at high ** interest! Also you are not "billed" it is an eft debit from your checking account, which is mandatory!!!. These things are the fault of the store staff, who are feeding you this ** not the finance company.
I highly recommend that you DO NOT take the potential monthly payment that the sales person gives you as gospel & use the calculator on your phone. For example the salesman told me $48 a month for a $500 item with the 90 days same as cash option. And I said, "How can that be when 90 days is 3 months and $500/3 month is is $167, before interest?" Don't be fooled, do your own math.
Overall if you watch your money and budget to keep the payment amount in your account by the due date, this is a good way to get necessities if your credit has some hits. Plus the fact they send you text & email 7 days before they take the money out and you have up to 3 days before they do, to push the payment out 1 to 2 weeks. If you are prone to over drafting, then ask your bank to let you open a 2nd checking account just for bills and put the payment amount (or any other bills) in that. The small fee for the 2nd account ($8 to $12 per month) will save you hundreds in overdrafts and you will know the money in the 1st account is yours free & clear to spend.
So again, the company has high interest and is only available at shady companies with money back guarantees that have small print to where you don't really get all your money back or some other b.s like restocking fees. But that is the stupid tax you pay for not managing your finances better, or not making good career or health decisions, or just bad luck. At least Progressive has a few outs for people and doesn't take total advantage like prepaid debit cards and car financing. Don't get me started there!
I hope this review was helpful. I was not compensated for my opinion and I am not a Progressive Leasing current or former employee. I have no relationship with the company or anyone who works for them. Just a worker bee tryna hip you to the truth. If you decide to use Progressive Leasing, remember these 3 take always: 1. Do not believe the sales people about anything except the amount you are approved for. 2. Do not open your purchase until you talk to Progressive to get the real deal on what you really got yourself into. In most states you have 3 days or more to cancel a purchase for a FULL refund, no b.s., but the merchandise must be unopened or in original packaging (so beware of free set up offers or offers to test your purchase -- ie computers & phones. It's a scam to open the pkg & keep you from getting your money back when buyer's remorse sets in).
3. Make sure you love what you bought (If you don't open it you can up/downgrade the item more easily.), you can afford it and that you set aside the money for your payments by either monitoring your email & bank account or getting a 2nd bank acct for bills only. Thanks for reading. Watch your spending. Monitor your credit. Pay your bills on time as best you can. God bless America. Buyers beware!
Reviewed May 25, 2018
Leasing Furniture - WOW!!! WHAT A SCAM!!! I bought a couch on sale for $600 and two $100 bar stools. They are taking $69 out of my account bimonthly. After 5 months I called to see what my balance was. $972!!! More than the furniture was to begin with. I WILL NEVER GO IN THERE AGAIN.
Reviewed May 11, 2018
Please for the love of peanut butter... take these reviews seriously. I thought it was just people that don't pay and want something for free. NO... I'm telling you the TRUTH. They really are this horrible. I never felt compelled to write a review on a company that gave bad service before. I felt like the company shouldn't pay for one bad rep. This company is rotten to the core!!!
The payments for my Smith Machine was supposed to be weekly, everything was going fine and I thought to see it's just people that don't want to pay causing problems. Then I saw they started posting two payments a week. Now, for a fair and HONEST review, they would only collect one payment but they would post two. The issue with that is the bank is going to try to retrieve that money immediately until the vendor collects. If it's not available when it POST then that's an insufficient funds charge of $35.00. I was furious and tried to resolve it by sending the payments back and TRYING to log in and make the payments myself as a one-time payment weekly on the site. UMMM... NO, the web help was rude as hell (I AM NOT KIDDING) and unless.
THEY DID NOT HELP ME LOG IN TO MAKE PAYMENTS SO YOU CAN'T THINK I WILL JUST GET AROUND THEM AND USE THE SITE TO PAY ON TIME. Because of these issues I was fed up and called to have them pick the machine up. They transfer you to the scheduling and delivery department. I informed them I want to send it back, told them why and that I sent the payments back. The lady said she wanted to help; long story short we agreed that to the amount that I would pay to close the account. On 2/2/2018 I was to make a one-time payment with them over the phone for $865.20. I called and made the payment and received a paid in full email with zero owed.
They CALLED ME TODAY!!! saying I owe them 3 dollars and something cent!!! WHATTTTTTT??? Months later!!!! With we doing you a favor demeanor!!!! Called back and another person said I owe them 40 something dollars!!!! OUTRAGEOUS. The deal I made with them when I wanted to send the machine back is can't be revoked months after i held up to my end of the deal and paid it off!!! I told the lady about the payments I sent back. She calculated what I needed to pay to close the account. I paid it on time as agreed. Should be END OF STORY right? NOPE!!!! They have the nerve to say they are keeping my account to ** up my credit!!!
You have been warned!!! Making payments on time will NOT save you from this outrageous company. IMPORTANT When I SENT ONE PAYMENT BACK THIS IS ALL THE HONEST TRUTH SO PAY ATTENTION. They changed the name of the company three times to get the payment to go through again. They said to me, (and here is the proof) "You sent 4 payments back." But they trying to say I still owe one payment. But, the lady from shipping removed that one payment to save the account because of the way they handled my bank account.
Please forgive my caps, I am very upset because I tried to explain this to them and it fell on deaf ears. They will talk to you in a very condescending tone which will upset you to the highest level. Do yourself a favor. Go online and search for other leasing companies that are credit friendly. People that use them are not in the position to have them hold their credit over their heads to steal more money from them. The email says, "Paid in full", if I let them bully more money out of me now, who's to say they won't call again for more money!! I am sooooo upset. They waited months to contact me then they could have waited and not ruined my Mother's Day weekend by upsetting me so bad. Don't do it.
COMPANIES LIKE LEASEVILLE USE THEM!!! GOOGLE FOR COMPANIES THAT DO USE THEM. THERE ARE PLENTY. They need to act like they appreciate the business they get but as long as companies use them they will keep ripping you off so don't use Leaseville.com and check to make sure the company you use don't use them.
Reviewed April 2, 2018
I was approved for 550 and I was trying to cover the downpayment and first month service with the rest of the loan amount. I'm paying it back. Why can't I use it all for what I want? No credit but, "We need your bank acct info, social and ID card." Lol. I don't think I'm using this loan place.
Reviewed March 30, 2018
They told me it would be about 45$ more a month which seemed perfect. It was about 40$ more a WEEK. They told me it would only be about 20% more than the phone itself after the 90 day period. It was definitely more than double the phone cost if I let it go past 90 days. The lease is garbage. Such a scam. No wonder they don't credit check.
Reviewed March 28, 2018
Applied to get me and my husband the new Samsung Galaxy S9 from Cricket. Applied with my info and was denied so we decided to use my husband's info since he makes more money and they denied him as well. They say they don't check your credit but I think they do. We make a decent amount of money each month and don't know why they would deny our application.
Updated on 04/09/2018: I left a review on March 28th telling of the bad service with this company. First they wanted a bank statement and I sent that, then they told me it wasn't detailed enough whatever that means. Today I get a call from a manager asking how she can fix things. I told her nothing unless you can get me approved then told her to never call my number again. They say they don't check your credit but it was on my credit report as a hard inquiry. Then last week when I was in cricket a guy got approved right there on the spot. I had to show proof of a bank statement but he didn't, WHAT THE HELL!
Reviewed March 27, 2018
Well my experience has been great since the time I sign the papers and paid my 50 some dollars to start the lease. I was well-informed about the 90-day payoff which I did not do because of my own stupidity. Customer service is great and answers my call every time. The staff at Progressive Leasing also tries to help you with your issues. I hope they keep their great customer service and great leasing options not too many companies out there like this. I give them 5 stars for their great customer service and customer satisfaction.
Reviewed March 27, 2018
I filled out the application in hopes to get a new laptop because I am an Owner Operator of an 18 wheeler and I need it to log into the load boards and my current laptop is on its last leg. I was originally Denied but the email instructed me to call and talk to them about it. So I called and was told I was denied but wasn't given any info as to why. She then instructed me that I needed to go to a link and complete a "Bank Verification" process which would help get my denial overturned. So I told her to email me the link and I completed it over while she was on the phone, she told me to call back in about 20-25 minutes and they would have more information.
So After doing the verification I called back and was told I was declined to due "Bank Activity" but the woman I spoke with would not tell me what that even mean nor would she attempt to put me on the phone with someone who could. All she kept doing was repeating "Denied" as if I didn't hear her the first time. I do not blame her for not knowing but I am unsatisfied with the way they do business with people and I will not be reapplying in 30 days when I am eligible. This is an outrageous business practice to not give any information to applicants so that we can correct anything that needs to be corrected to satisfy your application requirements. Seems to me that they do not care about anyone who does not automatically meet their requirements nor try to help in any way whatsoever.
Reviewed March 25, 2018
I purchased a sofa and chair set with Progressive Leasing through my local Big Lots on 9/02. I called today to get the pay off total, I had calculated a balance of $386.73 after making 5 payments of 61.85 plus the initial payment of 51.60. My balance according to Progressive Leasing was $51.60 more than what I had calculated. Come to find out, what they don't tell you when you make the purchase and talk to the Progressive Leasing people at the store on the phone waiting for approval is that the first "initial payment" doesn't apply to your lease at all, it's just free money to them.
The rep today stated it's in the contract, section 2. PAYMENTS: A payment (the “Initial Payment”) of $49.00, plus sales tax of $2.60, totaling $51.60 is due when this lease is signed, and additional payments (“Recurring Payments”) of $58.74, plus sales tax of $3.11, totaling $61.85, are due every two weeks thereafter while the lease remains in force. On the day of purchase, the salesman said if you pay off the balance within 90 days it would be interest free, that all you have to pay today is $51.60 (based on total balance) and even if you have so-so credit they will finance it. (I believed it was an "initial payment" and would apply to the account balance).
After being put on hold and then hung up on my first call to Progressive, I called again and after requesting to speak to someone higher up. After extended talking I was offered a 50% reduction of the $51.60 = $25.80. I explained to Progressive that this practice is a ripoff, that people are being taken advantage of and being lied to. I would not recommend this business to anyone, it is fraud! There is a reason it is not BBB Accredited.
Reviewed March 24, 2018
On December 10 of 2016, I purchased an iPhone 7 Plus at my local MetroPCS store, from there, we inquired about monthly payments to pay off the phone, which at the time was priced at the $765 at the time for the 32 GB model. We were recommended to using Progressive Leasing, but the seller did not briefly explain what had to be exactly done within 90 days, so we (my family and I) decided to go with the flow and pay at a weekly rate, and keep in mind we did not know how the 90 day program worked as it was not explained.
We realized that the retail price of the phone had already been reached and the other Progressive services fees had been added and we kept paying until around $1,300. I later realized that the company had been demanding a whopping $2000+ for a product that costed less than $1000 and since have stopped paying because it is totally uncalled for, especially for the interest rates. Do not use this company unless you want to pay for more than what you’re going to buy.
Reviewed March 18, 2018
I have used Progressive for 4 purchases. Every one of them was paid off in 90 days, so all I paid was a little more than the items' price. A small price to pay for not having stellar credit, but needing items. When you do the math, the additional amount you pay on a early 90 day pay off is NO different than interest on a high rate credit card balance. Those giving one star obviously didn't do the math or ask the proper questions. My only issue is there is NO positive marks on my credit report for any of the purchases, which they should be showing up. I will be aiming a fuss about that on the phone in the morning.
Reviewed March 12, 2018
I purchase a mattress set from the Mattress Firm. I was told they used Progressive Leasing. However I was never informed about the interest rate. The total cost was $800. But after making 6 payments of $157 they told me that I still owed $1200. Their interest rates are you unserious. DO NOT BORROW FROM THEM!
Reviewed March 6, 2018
I’ve used Progressive for YEARS! I’ve gotten probably 6 things from them and always paid it off in 90 days. I’ve never had any issues. I’m not sure why they have any complaints because I’ve had nothing but great experiences with the service and customer support. I guess if you can’t do the 90 days it might not be great but that’s not the company's fault.
Reviewed March 3, 2018
I leased a couple things (tires and rims) through Progressive and chose the 90 day payout option so I wasn’t paying interest afterwards. I paid a couple payments before actually having the money to pay it off. When I finally got the money I chose to pay them off so I was a couple payments less than what I was when I was in the leases. So I paid the remaining amount stated as the 90 day payout and the following day I had another additional payment come out. The payment that came out was my original normal payment had I not paid it off when I did. So I thought well this is bizarre, I just paid them off and another payment comes out maybe it was a mistake and I’ll just see about a refund. Nope! I was highly mistaken when I called them.
They said they would issue a refund but it would reopen the account and I would have to continue to pay my normal payment. So of course I let them keep it so I didn’t have to continue to pay but I will never do another Progressive lease again. The customer service was also horrible. I wouldn’t recommend this place to anyone. Sure it’s a great thing if you don’t have credit but in the end it just ends up being a complete rip-off. Also, when you call they put you on hold for at least 30 minutes to an hour before they actually get to you. Highly disappointed in this company.
Reviewed Feb. 24, 2018
Please do Not ever use their services! 1. I bought 900$ of retail products I am now on the hook for 4,750$ and that number keeps climbing with their fluctuating interest rate which is in the neighborhood of 500% I imagine at this point... So far I have paid these clowns over 2,500$ for 900$ worth of products and still gonna have to pay another 2.500$ when all said and done... This company is used car salesman on steroids. Pure reptile behaviour... I'm not sure how they are even getting away with these rates but plan to talk with the BBB also local FBI office. 2. They do not report to the credit agencies for on time payments. Yet you better believe these snake ** clowns will be all over reporting to them if you decide not to allow any more extortion. Bottom line don't use this company for anything.
3. When you sign up you don't receive any paper work. It's all through e-mail and takes them a month to start sending you any info at all. The salesman try to push you into using these services like it's a good deal or something. Had I known the situation I'd be in with these bums I'd obviously just spent the 900$ off the top. The salesman make it seem like it's a line of credit you make realistic payments on and BUILD credit in the meantime. But NO it's the complete opposite. It's a MAFIA style extortion program that you get no reward for making on time payments and paying x5 the value. Pure insanity.
Reviewed Feb. 20, 2018
I would never recommend this place to anyone. Customer service sucks. Their service in general suck. They have no clue what they're are doing. They charge for their mistakes. They take money out of my account set up for automated payments. Then tell you're past due. HOW does that work. This place is a joke and unprofessional. This they said, "We need the last 4 digits of your phone number," give it to them. "Well we don't have that number." "Wait? You mean to tell me the main number I set up the account with you don't have to verify my account?" "Yes we do not have that number." Well Wow. Never recommend the overprice place to anyone. They charge you more and more for everything, little thing possible.
Reviewed Feb. 14, 2018
Progressive, you are no different from Rent-A-Center. I have never order from a such a place but I'm pretty familiar with their tactics. You overcharge the customer by an arm and a leg to make a profit. The taxes on the monthly payment alone don't make sense. Why are you taxing an item I supposedly paid for each month. A bed that cost 1000 in store cost me 1325 with Progressive Leasing, plus $59 to get started with the application. Early payout was $1400 and change. Without 90 day payout, the item would cost almost double, 2300 and change. Also, if you calculate the taxes each month, you are paying so much more than you think. Real scam. Save your money, go to the stores and buy direct. You will end up saving in the long run. Plus the item will always be there. I wish I had did my research before getting involved. Recently tried to do the early payout. Paid $766 and $68 in taxes alone. Total scam.
Reviewed Feb. 12, 2018
Pay off in 3 months and this is a great program. I have bought larger pieces of furniture through big lots using Progressive Leasing. I tried it out on a smaller item first... To make sure everything would go just as they said it would. And it did. I made sure to go online and pay every month or paycheck until the 90 days were done and my item was paid in full. So I applied again and this time for larger items. 2 sets of bunk beds and mattresses. I made sure I could afford the monthly payment to pay it off in 90 days. So far so good. If you don't pay it though the interest is ridiculous. But pay it off in 90 days... You're good to go!
Reviewed Jan. 8, 2018
These people will steal your money, don't do business with them, one payment didn't go through but they didn't call me about the issue instead they sent me an email saying it was paid off, a month and a week later they are charging me the payment and fees. They blame my bank for it, if they would have notified me within a week or at least 2 I would have avoided their stupid fees, oh and bad customer service. They will rip you off. Don't do it.
Reviewed Dec. 21, 2017
I bought a computer thru Progressive Leasing but wasn't satisfied with my purchase and their customer service was great and let me return the items at no cost to me. Zero hassle and voices over the phone. I will definitely be using them again when I find the right computer for me.
Reviewed Dec. 11, 2017
I purchased a item using Progressive Leasing in September and was told I would get a info packet ten days after my purchase. I called in October asking about the payments and they could not give me any info because they said they did not get the purchase info from the store. Called a couple times after that. And November 22, TWO MONTHS after my purchase, I called and they said they still do not have any info about my purchase and I should contact my store about it. First off, why should I have to call anyone for money I owe you!
So finally, December 2 I get a email that my payments have started, and will be withdrawn Dec 4! NO WARNING AT ALL! And when I called Dec 6 the rep named Dakota, said they got my info from the store November 1 and that’s when my plan started. Again, I called Nov 22 and was told they didn’t! So after a long debate after complaining Dakota didn’t budge and just apologized for the mistake! And also I lost 30 days from my pay in 90 days and no interest is added! So Dakota's “solution” to that is I have to pay $100 and I get a extra 30 days to pay in cash interest free. I know this is a long review, and I could go on. Bottom line, Progressive Leasing is not a trusting service and I’m still waiting to see if they will make up for THEIR mistake but it will never happen and once I pay this off, Progressive Leasing will never see another penny of my money or the store who gave me the confidence to use Progressive Leasing either!
Reviewed Dec. 1, 2017
From day 1, not 1 person I've talked to at Progressive has told me false or misleading information. First, a year ago when it took over an hour to receive a quote. I received a quote from one person, then when I called back my information was lost and I had to repeat my information again, plus my quote went up! It was still cheaper than State Farm so I agreed to give Progressive a shot. 1 month into my policy, my cost goes up because they found out about my accident which I had disclosed in our initial call, very clearly.
Very dissatisfied, once my policy was up, I cancelled my 4-person policy and went with Ca Casualty due to my new employee discount. Then when I tried to call for another quote for my parents only, the number I called which I got from the website, led me to claims, which then had to transfer me to sales! Finally, when I asked the saleslady for the sales number, she told me it was 1-800-Progressive- she could not even spell this out for me and Progressive is 11 numbers! It's actually 1-800-Pro-gres! Dum Dum. This lady's name was Lisa, I just spoke with her around 11am PST, 12/1.
Reviewed Nov. 24, 2017
I bought a mattress from them but the mattress they showed to me is totally different. Is too soft now. I'm suffering from sciatic nerves. I can't sleep well. I call this them 4 Times. I email them too but no answer.
Reviewed Nov. 20, 2017
My experience with Progressive was amazing. The products I really wanted were available and at a reasonable price. The customer service was very helpful and patient, they had a very nice personality and everything was done very fast. I really liked my first time dealing with Progressive and I know it won't be my last. I have already recommended some of my co-workers to try it.
Reviewed Nov. 8, 2017
Providing this review on behalf of my son: My son "bought" a speaker/amp combo from the Federal Way Cartoys in July 2017. The salesman explained the price of $1,385.74 if paid off in 90 days. My son agreed because he's in school and was only working for the summer break. The guy set the weekly payment but set it for a 12 month period, and not 3 months. My son says the guy never told him that he would need to change the payment himself to reflect a 90 day payoff. He called at 90 days for a payoff and found out he hadn't been paying enough, so the amount he owed had doubled. I read the contract and his options were to keep it and pay or return the merchandise, so he decided to return it. I listened in on the calls so I could know what needed to be done. We have been on the phone multiple (and I do mean multiple times) with these people.
Initially we were told to take it back to CarToys: can't do that. Then we were told they would arrange a 3rd party to pick it up once it was removed, and to provide a picture of the merchandise to an email once my son got the call to "verify the merchandise being picked up". That call never came. We call back and are told there's no one to pick it up and we'd need to ship it with a provided label, but we'd have to find a box. At the post office I'm told the box is too big to ship Priority (the label provided). I Call Progressive and they say they don't have any other label available. Now I'm told to email the pictures in order to get a call for pickup. So I immediately send the email. My son then gets a call days later saying they will only send a label; no pick up. No label received, so my son calls and is told he needs to provide the measurements of the speaker and amp before they will send a label. WTH!!!
Meanwhile, they said my son has until 11/11 to return it or they'll start charging him again. We've been trying to return this stuff since the end of September. The major issue is the lack of information give to customers, at purchase and when trying to return items, and the amount of time it has taken to get any information (be it misleading or correct) from them. And the only ones who benefit is Progressive. My son is new to this but I am not new to the scam.
Reviewed Oct. 25, 2017
I went into Ashley furniture store in need of bed sets for my kids. Their original bed sets were falling apart and with the money I had left I decided to give Ashley’s a try. They were great up until trying to find me a finance company, I had been there for maybe 5 plus hours in this process. After rigging my account to make the final sale, Progressive Leasing is who financed my bed sets after it were all said I’m done. Financed me for 2,000 and 4,000 in total. I’ve been paying 174.36 bi-weekly since March. I’ve been calling them since I started paying on my account they are very crooked. I wish I took the time out to look more into who financed me. Their ratings are terrible!
Reviewed Oct. 21, 2017
Wanted to get my wife an upgrade at Kay’s. Credit was shot, so they offer a leasing program, applied for it and got approved. After leaving with the ring and sitting down having dinner with my wife, I received an email from Progressive of the payment plan. We looked over at it several times and realized the total was higher than ring was worth. (405.41 for 13 months). The next morning we return the merchandise. Progressive gets one star from us for trying. Never makes a decision when you’re desperate.
Reviewed Oct. 17, 2017
I recently financed a mattress from Mattress Firm and decided to upgrade from the $700 I was initially going to get to a $1200 mattress. I did not have the money but I know my credit is decent enough to finance so I did. I was told I had 1 year to pay off the, let's call it $1300 after taxes. They immediately started deducting money from my bank account on payday which wasn't a problem until I sat and thought about how much I was paying vs the frequency of payments.
I called Progressive Leasing to inquire about the charges and I was told by "Dave" I was paying $2400 for my mattress and their "leasing fee" (100% interest). After a very brief exchange with him I asked for a supervisor and he then connected me to "Sue" who only apologized for the misunderstanding and continuously reiterated "you signed the lease agreement" which I never argued. After explaining to her that I signed under the pretense of paying the $1300 she only replied "you signed the lease agreement." After a few more minutes of back and forth she says "all I can do for you is give you a 30 day extension without the extension fee." If I could reach through the phone and choke her I'm pretty sure I would have. After all the FLIPPING headache I now have another 30 days to pay off my mattress. Moral of this story DO NOT USE PROGRESSIVE LEASING!!! You're better off selling a kidney on eBay.
Reviewed Oct. 13, 2017
I have used this company on 4 different occasions with 2 different stores and I must admit my payments was low and they provided different options to pay off at any time. Application process is easy. Customer service is friendly and courteous. Will definitely use again and will definitely refer to friends and family because it is cheaper than going to a rental place.
Reviewed Oct. 9, 2017
This was a great and easy process. I work upwards of 70+ hrs a week so sleep is important and I was able to get a good payment for a great bed. For anybody working hard as I am to rebuild their lives who need a little easy here and there I'd highly recommend.
Reviewed Oct. 2, 2017
Hello everyone! Be careful with this "business". I purchased 2 Bluetooth speakers from them at a Sprint store and it was supposed to cost me $80 each ($160 + taxes), I have been making payments of $7.50 per week since May 15th 2017. Today is 10/2/17 and I owe them $350 still and if I want to pay off I have to pay $160!!!! This is a SCAM!!!!
Reviewed Oct. 2, 2017
I was given credit for my recent purchase. This will help me to rebuild my overall credit. Thank you for your support. I would recommend this Progressive Leasing program to anyone who was denied credit because of having a low Fico score. Good people sometimes fall on hard times and it becomes difficult to pay your bills. You sometimes have to choose between rent, Medicine, or food. This program will be helpful to those who need it.
Reviewed Sept. 29, 2017
My husband and I went to Mattress Firm to purchase a motorized bed and accessories, thereafter, we were given our total, we were told we could pay some upfront and finance the remainder, the following month we noticed our account was hit for over $300.00, we called and questioned this charge and was told this was given to us in our contract of which we never saw or received, I requested a copy of this so called contract, upon receipt we noticed this document had been filled in via a computer, there was no signature or any type of acknowledgement.
We explained this to the representative of which she repeatedly stated "this is how we do our contracts". Additionally, we later found out this was not a finance company as we were told but we had been coaxed into a lease... This purchase should have been approximately $3000.00, however, with this deceptive lease we will be paying over $5000.00. We are possibly going to file a lawsuit against these companies... Not happy. Oh forgot to mention the bed worked for about 2 weeks, therefore, at present we have been paying and have no bed. What a nightmare.
Reviewed Sept. 25, 2017
Sketchy. I called to confirm the 90 days payoff option on a mattress and everything went great at first. They automatically deducted my payment shortly after each payday like clock work. They would even send a confirmation email informing me when they were getting ready to deduct the next payment from my bank account, that is right up until the end! I noticed they had not sent the usual email for the final payment so I logged into my Progressive account and mysteriously there wasn't a payment scheduled until Dec and it was Sept! I made the final payment that they failed to schedule immediately and was paid up in full. I truly believe they intended for me to "miss'' or ''forget'' the final payment even though they were the ones deducting it automatically. Be careful and don't trust that they will do what they are supposed to. You could be the one to pay if they drop the ball.
Reviewed Sept. 22, 2017
I paid my account off in July 2017. In September 2017, I received a notice that my account would be debited $230.82. I thought it was sent in error since my account was paid in full and closed. WRONG! September 22, it was debited! I called and explained what happened and was told by Chris that this has happened before and he apologized. He said in order for me to get my funds back I needed to show proof of my payoff and I did.
Later I received an email saying that I did not provide the correct information... so I called. Chelsie proceeds to tell me that they did their customers a favor by deferring a month because of the storm??? I paid my account off in July and the storm was in August and then you take a payment in September! So she tells me that I have to send proof that the funds were taken out and then I would be refunded in 7-8 days - WTH??? I told her it didn't take them 7-8 to get my money so they should refund immediately! Especially since I provided PROOF that the funds were taken. WAY too much hassle for something that was their fault in the first place - I believe there was something sinister behind this WHOLE thing and I am sure I was not the only one this happened too... I hope this helps someone!
Reviewed Sept. 16, 2017
Reading all of these negative reviews it's clear that none of these people understood the terms they were agreeing to. This is my 3rd time around using Progressive for financing of furniture and such from Big Lots. Yes, they jack up the price of the original purchase by half but if you pay the same as cash price in 90 days (which is clearly stated in the contract you are asked to sign) you don't get charged the extra. Pay attention to what you're agreeing to and your 90 day early buyout date and you're golden.

Updated review: Sept. 23, 2017
As stated in my initial review, if Progressive Leasing corrected my issue that I would make another review. As a follow up to my question, "how was Progressive Leasing collecting state sales tax for items not purchased in the state which I live?" The response from Progressive is, "they don't." I am happy this matter was resolved; however, the customer service agents representing Progressive on the phone should research their responses to its customers and not blindly answer questions without knowledge.
Tell the customers this or that matter require research and someone from the company will call the customer back. Just don't recite a cookie-cutter answer when clearly the response does not fix with that scenario. This will cause the company to have a BAD reputation amongst its customers. Remember as representatives of this company, your customer service agents are your mouth; give them the resources and education needed to successfully de-escalate a bad customer service routine call. I am now satisfied!
Original Review: Sept. 9, 2017
I am wanting to be fair with my assessment of Progressive Leasing. If they correct this issue, I will also post it as well. I bought furniture for my daughter who lives in NJ but did the purchase as cash and carry in a tax-free state. I live in the state of NC and I recently received the terms of my contract from Progressive. Here is where the issue is, how is Progressive adding a state sales tax for the state of NC for furniture carried and paid for in a tax-free state? What sale receipt will they be presenting to the state of NC for my purchase?
When I called Progressive Leasing and made my concerns known, I was advised that taxes are assessed based on the residence of the lessee and not where the furniture was purchased. Now, for that logic to make sense and be legal, in my opinion, I should have been able to pick out the furniture selected in NC and then have my daughter to pick it up in DE; contractually correct. However, this is not what Progressive Leasing allow me to do. I was told I had to travel to DE and pick out my furniture and sign the documents there; my purchase amount $1517 with no sales tax, receipt to prove it. Now, Progressive Leasing is wanting to collect state sales taxon behalf of NC. My question is "how?" If Progressive Leasing insists on keeping NC sales tax on my purchase, then I will be following a complaint with the various banking oversight committees which they have to answer to.
Reviewed Sept. 2, 2017
Sound Warehouse offered financing through Progressive for car speakers and amplifier. After making payments for the first two months we were offered early buyout. We paid in full and received notification that the account was closed. However for some reason the previous payment had bounced and the account was reopened. Two months later we start getting calls saying we owe on the account. It took us two months to hopefully get it sorted out by paying the "missed" payment but not without asking for full documentation to send to my lawyer. They even tried to charge me an additional $1000. All this for a $600 product. Their customer service is a joke. All they want is as much money as they can scam people for.
Reviewed Aug. 28, 2017
We have done business with Progressive Leasing several times. Contract was always explained to us, we were fully aware of the weekly cost (or set up bi-weekly, or monthly), the contract cost, and buyout cost. Example: you buy a sofa set for 1200... the contract amount will be about double that. It's a lease-purchase, somewhat like Aaron's, or RAC, etc.
You get 90 days to pay the amount in cash - the actual retail purchase price. So let's say your payments are $54 a week, you pay for two months, then you can buy it at retail price, with your paid payments subtracted. If you go over the 90 days, the buyout is a portion of what the remaining contract balance is. Your balance might be say $940, but you can still early payout at $516.
I hope my explanation makes sense. It's the internet. Lol. They aren't a bad company if you have less than great credit, or just don't like to mess with credit cards, etc. We've always had good customer service from Progressive, on the phone, and we do like the fact that the website allows you complete control of your payments. You can make extra payments, and it details the balance after each payment, which we really like. Just research before you sign up. And when at the dealership, ASK questions! Take a piece of paper with questions with you.
Reviewed Aug. 25, 2017
These people are full of crap. They lied to me about how much I would pay and when I called them out the customer service rep would not help me out because I couldn't remember the gentlemen I spoke to at the mattress store. He then proceeded to tell me I missed a payment by 4 days because my debit card was expired even though there another year plus until it does. Don't give your money away to these people. I was told I would only pay 1100 and the end cost is over 2300. ** this company.
Reviewed Aug. 18, 2017
I went to Big Sandy to look for a mattress set and at last I found one for $799. Went through Progressive Leasing to rent to own this furniture, and before I signed any of the documents on the computer, I had asked the lady what my biweekly payments would be, and she stated 51.34 biweekly. However this morning I received an email stating that my biweekly payments were now $66.86, and the payoff was $1798. That's double the cost of the price of the bed! None of this was explained during the process of applying for the Progressive lease or signing up on the Progressive lease. Needless to say, I will be returning this bed. Lord only knows how much they'll charge me to end the lease and return the furniture! Stay far far away from this company! Aaron's is at least slightly cheaper.
Reviewed Aug. 17, 2017
Walked into a store with money to buy furniture. Saw their leasing deal and decided to go with that to free up more money to help with the move. I was told that I would pay around $60 a month for 12 months, which works out to the price with tax and interest. So I agreed. The lady checking me out had me use her laptop. She'd explain and then say, click the boxes if you understand. Well, sure enough I find out that if I use the 12 months I pay double, over $1,200. I immediately contact the company telling them about this, and all I get is the run-around. They said well if I pay it off in 90 days, there is no interest. How do I know for sure? Nothing else has been true. So not only do I pay bi-monthly, but you have to pay double-bi monthly payments to pay it off in 90 days. No way this is legal!
Reviewed Aug. 17, 2017
This is the worst leasing company ever. They first told me I would be getting 12 month no interest then after I had sign the loan papers it said I had a 3 month same as cash offer. After that if it took the 12 month my balance had doubled what I initially borrowed. I will never I repeat never use this leasing company again. I wish I could give the zero stars!!! Furious.
Reviewed Aug. 14, 2017
I have a Progressive Lease through Kay Jewelers for an engagement ring. It was a beautiful ring that made my Fiancee VERY happy. Progressive helped me very much to get the ring and with fair biweekly payments. If it weren't for them I wouldn't have been able to pop the big question. If possible I would for sure give them more than just 5 stars!
Reviewed Aug. 10, 2017
I signed up online for their 12 month no interest & payments. I was approved but there was no documentation until I went in store to purchase. I was then told I'd have to pay the loan in 3 months, and told I'd have to call to verify I would be paying off my loan before the 3 months or face interest charges. I was completely misled online and the people in the store I purchased from were already aware of this fiasco and stated it was a rent to own. I am very dissatisfied with the false advertising this leasing company is providing. You end up paying double the amount for the product.
Reviewed Aug. 10, 2017
I don't understand all the negative reviews. The company does a great job letting you know all their options. With a family of 4 this option has helped me furnish my living room and a new mattress with their 90 day option which doesn't cost you anything more than if I bought it that day in the store. The representative that explained the program told me my payments come out on pay periods which are weekly for me so I pay weekly and it's fine. I always pay within 90 days so I don't get slammed with the full term payment that I am aware of.
I am on my second time using them and when I'm done I will use them again for the table my wife wants. All my furniture is Jordans which is very high quality. Very happy with their product. I feel the people who have had issues just sign documents without reading. I knew what I was getting and as long as you pay within 90 days you make out. Will be doing business with them again.
Reviewed Aug. 9, 2017
Didn't have a way to check balance online, but after contacting someone on phone, found out my 90 payoff had ended and I would have to pay back 355.00 when I only used 124.00 for a phone!!! Then was told the amount that I was giving (305.00) no longer available, and that I would have to apply all over for another loan at higher rate and that the remaining balance would be added on!!! Worst Business I have ever dealt with in my entire life span...
Reviewed Aug. 5, 2017
Lease to own - 1st off I was shopping at Conns Home Plus at the Sheridan store which I've had great experiences in the past. I was excited to hear that Progressive Leasing had joined their financing as greeted by Jessica and explain that I didn't want my credit hit. She was very upfront about the whole process. I got a great TV. Whole process was short and I would offer this to anyone. Salesperson and entire staff was knowledgeable.
Reviewed Aug. 4, 2017
First of all they don't explain everything. Second of all you think you are getting a good deal but you are not. You end up paying more. I would not recommend this service to anyone. I don't know why this people are still in business!!! My 90 days are not over yet and I already have a huge regret with this company.
Reviewed July 28, 2017
Furniture financing - First off your are told a monthly payment. After a month or so it doubles as they start taking it bi-monthly as opposed to the agreed upon monthly payment. So your $85 payment you thought you could afford becomes $170. Then during the last two months of the loan in did the early payoff. They still attempted to charge me. After that was settled and the account was paid in full, I asked if they would be reporting my account to the credit bureau. The reply I got said, "while we reserve the right to report to the credit bureaus we are not doing so at this time." Translation: "We only report delinquent accounts. We don't want to help people build credit because then they won't need a rip off company like us."
Reviewed July 8, 2017
Today I was wanting to lease a phone through Cricket Wireless but "Progressive Leasing" is who you make the payments to. I was told you only need an active bank account and income so I applied. And was denied several times. Why? I don't know! So I called and was told to email an 90 day statement and voided check. After I did I was still denied. The problem is these people gave me the run around. I was on the phone with them on and off for 3 HOURS for this information. I literally called them 9 times cause of a link they sent and never did. THE CUSTOMER SERVICE IS HORRIBLE AND THEY SHOWED NO SYMPATHY.
Updated review: July 11, 2017
July 10, 2017, the last of the issues with Progressive have been been resolved by a manager from their Customer Relations department. A long series of unfortunate circumstances starting with a MattressFirm sales associate who did not fully disclose lease details, to Progressive associates and departments who were slow to mitigate damages, came to an end. No one was able to pinpoint where things got out of hand, but final closing documents were finally sent and the account and case are closed.
Original Review: June 22, 2017
Purchased 3 mattresses from Mattress Firm and was told that Progressive was their "In-House" financing. At the time of sale, the salesperson at Mattress Firm was acting as a fully authorized agent for Progressive Leasing. The "lease" was SUPPOSED to be a "90 Days, same as cash”, in-house financing. No processing fees or financing charges were ever discussed or copies provided. $1300 down was paid on a $2159.99 purchase. The cash for the entire purchase was available, but I wanted to get some credit payment history started (I've paid cash for everything for 15 years and had no history still on record).
After the in-store payments for the bulk of the purchase were made, another amount was removed from my account the next day, and I still have no explanation for that one. Now Progressive explains by email that they get a one-time processing fee (never discussed before) and have outlined a complicated and confusing payment plan for the payoff. Oh, and that it's NOT their fault that all the information was not fully disclosed. They already have automatic payments set-up from my account (3 Only in the next 90 days). Why are they concerned with payoffs, financing, fees and 12 month options? This was supposed to be a straight-up 90 days deferred payment setup.
My opinion is that Mattress Firm and Progressive Leasing are essentially the same company and that the sales people are compensated agents of both companies. I am fully, legally disabled and on a fixed income. This is stress I don't need or can easily tolerate. The money is in the account to pay this off, and all I ever wanted was a straightforward and transparent transaction on some mattress. And incidentally, the mattresses "leased" thru Progressive were NOT new as represented, but "Second Hand/Used" units from previous "leases" (found this out AFTER the delivery), and so forth. In my opinion it is best to avoid either/both of these companies for safety's sake.
Reviewed Dec. 19, 2016
Scam, scam, scam!!! They tell you what your MONTHLY payment will be, but then they turn around and say after you've had the furniture for 30 days, "o no, your payments are bi weekly." That's not what I agreed to, now they want to double my monthly payment, that's not what I agreed to either. They use the old bait and switch scam... I will be filing a complaint with the BBB! BEWARE!!!
Reviewed June 14, 2016
I purchased a bed/mattress, table and chairs. Purchase price was $1752. I was told it could be 90 days same as cash. My payments were bi-weekly at a rate of $145. After 3 payments, (90 days will be 27 Jul), I attempted to go online and pay off thinking I would owe about $1300. Not!!! The pay off is $1686, which means that even paying within 90 days, they charged me $300 over the purchase price! I do not recommend this. At this rate, it's better to use a rental company with a 120 day same as cash! At least they provide free delivery and the price is really same as cash! I plan to file a complaint with the Better Business Bureau.
Reviewed Sept. 22, 2015
We needed a new mattress but didn't have the money for one. Went to Mattress Firm because they finance. Were approved with Progressive Financial and told they would automatically deduct the money from our account every two weeks. Not a problem. That is until my husband switched jobs and his pay dates changed. Called Progressive Financial to let them know. They had already received the one payment for the month and we were told they would make the adjustment. Haven't missed a payment yet but every month since then and lately it has been up to a half dozen times a day, they call us and hound us. Even after letting the representative calling know we were told that we could still expect these calls. I don't even answer their calls anymore and not only that but they call from different areas of the country with different area codes and numbers. Do they think I am stupid? I have caller ID and if they aren't in my contact list they don't get answered.
Reviewed July 30, 2014
This company elaborate a contracts to trap a consumer in high interest % - 100% in 12 months loan. This is Legal????
Progressive Leasing Company Information
- Company Name:
- Progressive Leasing
- Website:
- progleasing.com
