Progressive Leasing Reviews

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About Progressive Leasing

Pros
  • Flexible payment options available
  • Quick approval process for financing
  • Ability to pay off within 90 days
Cons
  • High interest rates on financing
  • Misleading information on terms
  • Poor communication from customer service

Progressive Leasing Reviews

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    How do I know I can trust these reviews about Progressive Leasing?
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    Page 3 Reviews 40 - 240
    Customer ServicePriceStaffTimeliness

    Reviewed Oct. 3, 2025

    This is the worst company ever! I was approved for 3000 dollars for Raymour and Flanigan upon looking on the site things were too expensive I applied for Ashley’s and I was approved for 3200! The very next day I went to Raymour and Flanigan to look around. I saw something I liked, which was a table. I was about to purchase it when I got on one from the company to help me. He said it had additional comments that I needed to contact Progressive Leasing. When I contacted them they said it expired after one day because I applied for another company.

    It does not state anywhere that you cannot apply for multiple companies, but when I try to talk to some of them, customer service, she told me it was expired, and I would have to reapply, but this time I would have to provide a copy of my Social Security and three months of bank statements which I had already provided do not use this company. They also said at Raymour and Flanigan that for a purchase of $3500 I would have to pay $275 a week before the three months is up to pay off the product or else there would be additional charges. Don’t use them. I give them a 0 overall

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    Customer ServiceRefunds & PayoutsStaff

    Reviewed Sept. 24, 2025

    Someone used my ACH number and I can’t get help to get my money back. It’s been 3 months. I’ve called several times and was promised a check. The check never came. Each time I call I get different information. They said they were going to mail check and it’s been 3 months. Still no refund. And it was 1025 dollars. I don’t have that money. They need to return my money.

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    Customer ServiceBilling

    Reviewed Sept. 19, 2025

    The relationship with Progressive Leasing and I started off good in 2018. Here we are today 9/19/25, when I have one more payment to pay on my purchase that I got in June 2025. As I have one more payment to pay Progressive Leasing, I WILL NOT be given anymore of my money to them. In August 2025, I was approved for a certain amount, and attempted to proceed to make the down payment, BOOM- I was flagged for verification. No problem!!! I sent all the information in the first time and got denied after I was approved from Walmart, and apply for an amount lower than what I had applied for in the past. So, I applied again to get denied the second time.

    Attempted to call requesting to speak with a supervisor, it was told to me. Just apply in 30 days, they’re not able to let me know why I was denied both times. I requested an email explaining the reason for the denial, and I get a generic email from their mystery Verification Department. When you call to request to speak with Verification Department, it's off limits. PLEASE take your money somewhere else, where you’re appreciated. Progressive Leasing doesn’t value someone that’s making payments on time without any issue. They want to deal with the ones that are defaulting on their payments so they can have a reason to harass the customers.

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    Customer ServiceTechSales & MarketingRefunds & PayoutsBilling

    Reviewed Sept. 16, 2025

    Progressive Leasing is the most fraudulent company ever! I’ve been making payments for some phones we got and the total to pay is 1800 with payments of 84$ a week. Turns out all the payments I have made are are not going to my 90 day plan but instead for a 12 month plan for 4000 dollars! Now they want me to pay the amount in full with the 800$ I’ve made not getting discounted from the 1800 so the money I’ve gave is in complete loss. Mind you I still have 45 more days for my 90 day plan so I’ve been giving money to who? And the answer is “it’s on the contract” when clearly it’s not if I’m complaining. Worst company ever.

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    Customer Service

    Reviewed Sept. 11, 2025

    I have spent over a year trying to apply with this company and they are still having technical issues. Sad company. Terrible service. Every time I call it’s the same excuse. “Please call back after 48 hours and you could reapply.”

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    Customer ServicePunctuality & SpeedBilling

    Reviewed Sept. 11, 2025

    Terrible Company. I would give 0 stars. I opened a account in late May 2025. I opted to pay off the account before the 90 day period. They sent me a Email with the payoff receipt but they still took out a payment the following Day. How can you take a additional payment on a account with a ZERO BALANCE??? Stay away from this company!!! THEY JUST PAID A LAWSUIT FOR 175 MILLION.

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    Customer ServicePunctuality & SpeedStaffBilling

    Reviewed Aug. 28, 2025

    I actually love Progressive Leasing. I’ve been with them for over two years now and paid off about 9 Leases. I’m just finding out that today that none of those payment histories are being reported to the credit bureaus. Which totally not fair to the customers who make regular payments and it doesn’t improve our credit score, yet they make you submit your social security number during the application process. I also found out this week that the 90 day pay off option actually starts from the day your lease is approved. That’s not how it was initially explained to me from my very first. I was told you can sign up for the 90 early purchase option before the first payment comes out or by the expiration date of the 90 option expires.

    Every time I sign up for it each representative tell me something different. This option should start when the First Payment Comes out! If a Customer doesn’t know that the 90 option is only available when you begin the lease they literally miss a month before the know! This will only leave them two months to pay it off when they could have made the payment when the lease opens up! And since you’re not reporting our payments to all three credit bureaus at least you can make the 90 day early pay off available to the customers whenever they want to use that service Any Time During their lease!

    “Affirm” reports to all three credit bureaus. It’s time for Progressive Leasing to upgrade your customer service and treat your customers better where it’s beneficial to both you and your customers! I literally feel sad to learn these things about you after paying off multiple leases! I appreciate your concept of your business structure, however don’t be so greedy that it only benefits you in the end! Care about your customers! Don’t just give us products but give us an opportunity to improve our credit score too! This needs to change or you’ll lose customers when they learn that you’re not reporting our payment history to the credit bureaus.

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    Honesty & Transparency

    Reviewed Aug. 26, 2025

    I been done wrong by lot people but this company Lies through it all, it’s a different of not knowing what wrong you done but saying sorry to me and then turning around acting like you didn’t do anything then making feel like it’s normal, I can see why they used to messing up customers they steal and rip off customers, God will always allow someone to get them you take from one someone else get you harder.

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    Customer ServiceBillingTransparency

    Reviewed Aug. 19, 2025

    Progressive Leasing will approve you for an application, request verification documents with personal information. The process takes a week to be denied with no explanation as to why you were denied. The customer service supervisors are advised they have no details as to why. Applying for a credit card you are provided the reasoning. I have used Progressive Leasing for many years, unfortunately they have lost my business due to a small error of their customer service. There is nothing in their guidelines that shows the information needed and why.

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    PricePunctuality & SpeedLoan ProcessHonesty & Transparency

    Reviewed Aug. 16, 2025

    0 stars if I could. They are completely misleading. This is a leasing company and you will pay double if not paid in full by 3 months and you must ask for the early pay off option upfront. We knew all of this yet there were still hidden fees and charges. Split loans for things such as a 39 dollar installation kit for our dishwasher... Ended up paying 100 dollars for some hoses we would have paid cash for had we of known it was being split to get more fees and charges added on is. Insane. Never told about an initial 66 dollar charge to start the loan either. 526 dollars. Our loan is for almost 700 on one and a second loan for the install kit THAT'S ON THIS RECEIPT... FOR AN EXTRA 66 DOLLAR START UP FEE THAT WAS DRAFTED WITHOUT MY CONSENT and 40 dollars that we just had to pay off early to prevent being charged 80 (double) for it. This should be illegal.

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    Refunds & Payouts

    Reviewed Aug. 7, 2025

    Had Lowe's refund 10% back, showed on Lowe's side. They upped my pay off and won't give me back $90 dollars. Not fair. Report to Consumer Affairs. I paid off within 1 month time. Not fair. Will not do this again.

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    Customer ServiceTechSales & MarketingStaffBillingTransparencyTimeliness

    Reviewed July 30, 2025

    Progressive Leasing is a terrible company with unclear terms/conditions, poor customer service, a lack of accountability, poor processing, lack of transparency, and an obnoxious disregard for the value of its customers. This company should definitely be reported to the BBB (Better Business Bureau). My fiancé and I went to Value City Furniture to apply for a couch, mattress, and rug. We were approved for a lease with no problem and have made payments. We recently went back VCF to make a change on a Furniture item we didn't want. We making another payment on their mobile app (which is not user-friendly) when we had issues submitting payment. We tried submitting the payment three times without success.

    The VCF salesman was even confused as to why thus happened, so he called Progressive Leasing and they asked to speak to us. We gave them the lease contract number and they told us we had to resubmit - get this... pic of driver's license, pic of us holding the DL, bank statements, pay stub payments. I'm surprised they didn't ask for a drop of blood. Anyway, we submitting everything the same day. It took these morons three days to respond telling us we don't qualify for a lease when we originally had one already established. Do Not Do Business with Progressive Leasing; they're a terrible company with zero accountability and customer value.

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    Sales & MarketingPriceStaffLoan Process

    Reviewed July 25, 2025

    Well let me start off this way I've been using Progressive leasing for over 5 to 7 years and somehow sets Progressive Leasing is using offshore account as they say due to fraud and a new system that they have they declined me. Now I've been a progressive leasing for years as I said before and I went from $800 to $3,000 and now the offshore accounts that are dealing with Progressive dumb people. Don't know anything on what they're doing. They want you to send all the info copy of your driver's license. Bank statements. My bank statements does not have anything to do with Progressive Leasing and also they want a copy of all kinds of stuff and they want to talk about fraud. You would think that this is a scam. You can go buy a car and rent something and you don't have to pay all that they're asking for so I recommend if I can do a zero I would do it three times.

    Will not recommend Progressive leasing to anyone. Even the people used to use I'm quite sure they know what I'm talking about so I wonder if Progressive leasing is losing a lot of customers. I did see that they're going through a lot of lawsuits due to whatever reasons but I will say I will not recommend Progressive Leasing until they stop dealing with offshore people that wants all your information to approve a loan to lease something for you. So hope you can read this and take note but I will tell you again it's not worth sending your information over the web and trying to contact them is a no no and also when you ask for somebody in the US is very hard to get so stay away from this company. I will say they used to be great until they start dealing with all sure offshore people. Hope everyone be blessed. Find someone else to lease your purchases. Thank you.

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    Customer ServiceBilling

    Reviewed July 16, 2025

    I have been using Progressive Leasing for years and have satisfied several leases with them. For my most recent lease, my final $50 payment bounced because I had to close the card due to fraud. I thought the payment cleared, I even got my congratulations email. They refused to honor the 90-day terms. Now they want to lock me in for another $1000, no way! I’ve escalated and escalated, if an exception should be made, this would be the reason - fraud! All too common these days and beyond my control! I was just about to get another lease with them but now I have to find a new leasing partner. I’ll continue to dispute and will never give another dime. I’ll never use Progressive again!

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    Customer Service

    Reviewed July 16, 2025

    In an age of data breaches and concerns over cyber issues I would avoid this company. The requested information to establish my identity that ranged from account numbers, to forms filled out by my bank, to a PHOTO of my social security card.. all to be sent via email. Steer clear of this. You can secure a mortgage with less invasive information…. Absolutely insane.

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    Customer ServicePrice

    Reviewed July 14, 2025

    Stay away, they will charge you extra $1000 to use their business. I only paid $1000 for my phone and they were charging extra $1000 to use their business. I spoke to a manager and she wouldn't waive it. NEVER EVER WILL I GO THROUGH THEM. I rather use someone that doesn't charge for their business.

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    Sales & MarketingRefunds & PayoutsRates

    Reviewed July 3, 2025

    STAY AWAY!!! This company will do anything in their power to squeeze every penny for interest rate and taxes and they won’t let me pay my whole amount so I can continue paying IR. Biggest scamming leasing company I have ever used!! Stay away!

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    PriceStaffBilling

    Reviewed July 1, 2025

    In times of need, this service has been helpful. However, when I needed to move a payment from the beginning of month-to the end of the same month, this came with a additional 18% cost increase. So my payment started at $247 and because I moved the date- it's now $318. I shouldn't be penalized for having to change my pay date.

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    Customer ServicePunctuality & SpeedBilling

    Reviewed June 29, 2025

    I regret ever getting roped in with progressive leasing. I needed a mattress because I was long overdue for one. The way they were represented was easy, online access, and able to either pay in advance or online. However, every time I go to make a payment it gives the same message either there is an issue with the system processing the payment or my card isn’t accepted. Mind you it’s the same card I set up for the payments when I applied. Every time I call it’s always a 30-60min wait time and there is no payment option over the phone it’s frustrated if I could report them to the credit bureaus I would because if I don’t make the payment you will report me but if I try to make the payment early you won’t take it. They are legit the worst to deal with.

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    Contract & TermsPriceOnline & AppStaffBillingTransparencyHonesty & Transparency

    Reviewed June 17, 2025

    My experience with Progressive Leasing has been extremely frustrating and disappointing. Their app and website are unnecessarily complicated, making it difficult to manage payments or even see clear account information. When I attempted to make a payment, the system delayed processing for several business days — giving the impression that my payment didn’t go through and creating unnecessary confusion and stress.

    What’s worse, Progressive appears to use this delay to charge people more than what was originally agreed upon. Instead of honoring the payment terms in the lease agreement, they seem to take advantage of system “complexities” to squeeze extra money from customers. It feels deceptive, like they’re intentionally creating a lack of transparency to mislead people and extend the lease beyond the expected timeline, which results in paying much more than initially agreed.

    This kind of behavior borders on unethical. A company dealing with consumers’ finances should operate with clarity and integrity — unfortunately, Progressive Leasing does neither. I would not recommend this company to anyone. If you’re considering using them, I strongly urge you to read all the fine print and be prepared for a frustrating and unclear process.

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    PriceBilling

    Reviewed June 13, 2025

    We got a computer and lease through them. We made a huge payment and they quit taking payments out and said we pushed them out because we made this payment. I do not recommend this place to anyone. Sorta feels like they did it on purpose to gain more money.

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    PriceTransparency

    Reviewed June 5, 2025

    With updates to process is absolutely not worth anyone's time or effort. They have made the process as impossible as it can be. 5 years of using it and now it's not worth the time to even try. Would definitely not recommend their services.

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    Customer ServiceTechStaffBilling

    Reviewed May 13, 2025

    Progressive Leasing has been an amazing company to work with along the way especially with 90 day payment option, a lot of these bad comments and angry people do not read their contracts thoroughly. Instead they rush into something without even knowing what they're signing and then they get upset and want to get lawyers involved yet they signed something they didn’t even read. It’s mind blowing to me the amount of people who do this. But anyways read what you're signing yourself up for these store associates don’t know the ins and outs of progressive. Definitely recommend, customer service is amazing! JUST READ WHAT YOU'RE SIGNING.

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    Customer ServiceStaff

    Reviewed May 8, 2025

    These people will take money from you knowing you haven't received the furniture. They don't care. The customer service is awful. They don't mind being rude. I think they prefer being rude. If you can don't do business with them.

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    PricePunctuality & SpeedBilling

    Reviewed April 4, 2025

    I bought an e bike from Best Buy using Progressive Leasing financing. Cost was $2,300, I did have a couple of late payments. Just finished last payment, tried for an $800 lease and they denied me, I basically paid double. For my first lease. I did change banks however I'm wondering if that had something to do with it. But they did a hard inquiry just now, first time they did not, my credit took a knock just now

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    Customer ServiceTechPriceOnline & AppStaff

    Reviewed April 3, 2025

    Progressive with Okinus used creative financing to open an account in my husband's name after he was denied from the one company. Not only that my contract per month which is on my phone now printed with bank statements to give to a lawyer was only supposed to be 66.95 a month. I also had 90 days per the contract to pay in full. One month after the delivery of the product both companies started taking whatever amount they wanted out of our account more than once in a month equaling what we were paying over 700 dollars. We had multiple bounced rent checks and other things needed to keep my stuff going for my kids. These companies don't care how badly they screw you. They see stupid and absolutely use it. Both companies were told by the management after multiple things happened before delivery that they would have the accounts zeroed and they won't.

    Progressive especially is absolutely disgusting and I would never recommend anyone get financing through them. If you noticed they were taking more money or doing other shady stuff I'd definitely contact the BBB and any other entity you can. They have tons of complaints and seem to respond to them like it's everyone else's fault. Taking extra money is the company's not anyone else's. I'm just glad we caught in time. After showing the contract to the bank they absolutely started working with us to take the steps needed to keep them from doing anything else. Please pay attention to your bank statements when using especially Progressive.

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    Reviewed April 3, 2025

    SOOOOOOOOOOO Bad! I applied, got approved and when I tried to use it, they couldn't finish it. They cancelled the order, and told me to redo it, I tried to redo it with the same problem. I went to the store, they couldn't even find it, and I left defeated completely. I tried one more time. Same thing. I told them cancel it completely and never contact me again. What an unbelievable loss of consumers they're creating.

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    Customer ServiceSales & MarketingPunctuality & SpeedBilling

    Reviewed March 3, 2025

    I believe Progressive Leading has scammed me when I tried to pay the 90 day option to avoid a long term lease. First I went online on the 28th of February 2025 to pay off the lease. A regular payment was due on March 1st. I paid the 90 day payment amount to avoid the lease but on March 1st they also took the regular payment and scheduled the 90 day amount. I called and was told the the 90 amount due on the 28th did not reflect the actual amount due as they post pending payments such as the one due on March 1st is posted the day before! Also, that I did not pay on the 28th of February as I did, but scheduled a payment for March 2nd which was not the case.

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    Customer ServiceStaff

    Reviewed Feb. 20, 2025

    I used to be one of the number one customers with Prog Leasing. These use to have US based customer service but now it is overseas. That is where the problems started. The customer service was bad and only got worse. They won't let me speak to a supervisor and an agent committed fraud so now I get to have my lawyers get involved. I used Prog Leasing at least 10 to 15 times over the course of 10 years or so but I guess with their new business practices customer service and illegal transactions do not matter to them.

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    PriceBilling

    Reviewed Jan. 13, 2025

    I WOULD NEVER DO THIS EVER AGAIN.... WAYYYY too EXPENSIVE. Short amount of time to pay off before you get hit with TRIPLE the amount to begin with.... 90 Days ISN'T long enough when you have other bills to pay.

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    PriceBilling

    Reviewed Jan. 5, 2025

    If you use this company and decide to return the merchandise after 3 days you can say goodbye to your money. Also the finance charges are twice what you would pay on a credit card. Better off not using this company at all!

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    Sales & MarketingPriceStaffRates

    Reviewed Jan. 2, 2025

    Please stay away from this lender if you’re doing business with Badcock Furniture. The prices are double what you would pay. They overcharge with high fees. I WOULD NOT RECOMMEND. RUNNNN. Oh & Badcock in Miami Gardens is full of scammers all their sales reps are scammers.

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    Customer ServiceTechPunctuality & SpeedStaff

    Reviewed Nov. 13, 2024

    My experience with Progressive Leasing has been positive. I'm treated like I'm part of the Leasing family. Any questions or concerns I have have been met with a quick response. Progressive Leasing know how to help people. Highly professional customer service. They build you up with confidence. You need to purchases what you need or what you won't. I have been a Customer since 2018 and been awarded the privilege of 4 to 5 Leasing contracts with 100% satisfaction both ways. I highly recommend and be responsible. They're good people at Progressive Leasing....**

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    Punctuality & Speed

    Reviewed Oct. 26, 2024

    Horrible company. Ling waits to speak to someone. After enabling offer after offer I go to do it and they wants tons of verifications on a weekend including some from things not open. Run fast from this horrid company.

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    Customer ServiceTechMaintenanceBillingLoan Process

    Reviewed Sept. 11, 2024

    I took out a loan from Progressive Leasing for a laptop. That item had to be replaced at Best Buy because it was not working properly after techs worked on it. I then got notification that money would be taken out of my bank on a unscheduled day. Make a long story short, customer service HID MY INITIAL PAYMENT FROM ME, increasing my payments. Not until I questioned the increase did she acknowledge the initial payment, at first stating that she could not access the first contract to verify what was happening.

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    Customer ServiceSales & MarketingPriceStaffRates

    Reviewed Aug. 9, 2024

    They have to have employees writing reviews... they don't just send you another phone you purchased from a store, they buy the phone for you then you pay them back... They're not going to buy two phones for the price of one... Customer service is NOT friendly. I had random logins and spam text a couple weeks after my lease signing, so I called in just from being worried since their huge data leak, and all the guy told me was, "Yeah well there's no way you can prove it's because of us." I just wanted to know security measures and to feel more comfortable. And if I had known about their lawsuits and data issues I would have never signed. They just said, "We'll send you postage but you're not getting anything." Which is fine, I'll just pay it so I've already spent money... not gonna make out on it.

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    Customer ServicePriceRefunds & PayoutsStaff

    Reviewed April 13, 2024

    Ordered a lawnmower through the concierge service. Told them and had the rep confirm back to me THREE TIMES that the lawnmower would be assembled when I picked it up. When I arrived at Lowe's for pickup, the lawnmower was still in the box and I was told the concierge never included it on the order. Lowe's stated my options were to call Progressive or return it.

    When I called Progressive the representative was completely unhelpful and useless. she then leaves me on hold for 20 minutes to get a supervisor. The supervisor then says stay on the line while I call Lowe's. He then proceeds to disconnect the call and retransfers me back to the call queue. I am now stuck with a 450 dollar brick that I don't know how to assemble. I will NEVER use this company again and will be posting a negative review on every outlet I can. Avoid at all costs!!!!

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    Customer ServicePunctuality & SpeedRefunds & PayoutsLoan Process

    Reviewed Nov. 17, 2023

    I've been dealing with this company 3 years. I've gotten multiple purchases from them. Furnished my entire apartment through them but I've learned something... they cut you off if you pay off too many leases early. Now I can't even get anyone in customer service to talk to me. I've never been disrespectful and I've always paid my leases off before the 90 days. Now I can't get approved for a loan from them for ANY company. It's discrimination and I'm contemplating getting my lawyer involved.

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    Sales & MarketingStaffBilling

    Reviewed Nov. 12, 2023

    I’ve have nothing but good things to say about Progressive Leasing. They're upfront, fair, kind, courteous and their merchandise is good! After all, you picked it out yourself! You agreed at the time of lease to everything and all terms and if you didn’t it’s because you can’t read! Or didn’t take the time to. They deal with people every single day that have no intention of ever making even 1 payment on their items after purchase, and of people complaining about their merchandise to get out of paying! I think they do a pretty dang good job putting up with the ** they have to put up with on a daily basis!

    So to all the losers out there looking for a free ride at the expense of the company, I say you, worthless human beings that shouldn’t have been given the chance by them in the first place! But yet they gave you a chance and you screwed them over also just like you probably screwed everyone else over. Sometimes I wish I worked for them in their collections department just so I could come get the ** back you stole from them. Yes I said stole from them! I read all of these sniveling whiners on here and it makes me sick.

    Take responsibility for your actions and make the payments as you agreed to or don’t buy the things in the first place you pathetic losers. I hope they publish this because it’s how a lot of us respectable people feel but are too afraid to say it, well I’m not, why should anyone be afraid of telling the truth. Yes it’s true there are at times good reasons for not being able to come up with the payments, but these type cases are few and far in between. Most of the time it’s just scamming and scheming techniques to get free things! You know it, I know it, and everybody else knows it. There’s just so many pathetic human beings in the world nowadays and especially in the United States, why? I’ll tell you why and it’s because they can get away with it here and they know it. Because this is the way they been living for most of their life. Scamming people, and without repercussions. If it were up to me there would never be a next time for scammers.

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    Customer ServicePunctuality & SpeedStaffRates

    Reviewed Nov. 9, 2023

    We have purchased several big ticket items from Progressive. We are on a fixed budget and don’t have much disposable income. When our washing machine went out, we were able to get approved quickly and we had a brand new set in just a few days! We wouldn’t have been able to get such a nice set so quickly without Progressive. I had to call customer service and they were so nice and helpful also. They take the time to explain everything and don’t make you feel like a second rate citizen for having to use their services. We are so thankful for them!

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    StaffBilling

    Reviewed Oct. 26, 2023

    I needed help to get any washer and Progressive was there to help me out. I got you one day and was unable to make a few payments and they help me with that as well no questions asked and I got back on track. When somebody gives you a chance like progressive did for me there's nothing but good things to say about that kind of a company. This is my first least with progressive but I can see them in my future helping me out. Thank you progressive.

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    Customer ServicePriceRefunds & PayoutsMaintenanceStaffBillingRates

    Reviewed Oct. 23, 2023

    Buyers Beware!!! It is not 90 days same as cash. They charge a fee in the small print, in my case $170.84. Even if you pay the total off the day after the lease commenced they will not work with you to refund the fee. If you dispute with your credit card, Progressive puts it back on your account pushing the due date out way in the future showing you will owe some abhorrent amount of interest which will eventually go against your credit. I called several times asking for help and they refuse. It's clear to me this is not someone I want to do business with in the future. I didn't need the credit. Just took the 90 days same as cash offer. It's sad to see unfortunate souls that really need the help get taken advantage like this. The abhorrent amount you pay in the end to have something today does not make good business sense.

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    Customer ServicePunctuality & Speed

    Reviewed Oct. 23, 2023

    Customer service was great. They worked with me and made my experience awesome. Reported my cell phone lost. They were quick to make sure I had another one. Very quick and easy to work with. I highly recommend this company.

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    PricePunctuality & SpeedRates

    Reviewed Oct. 23, 2023

    I Was able to get a little more than I wanted for a fair price. I would highly suggest as a purchase option. It was simple and easy so there was no long wait and everyone knew how to walk you through. Enjoy.

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    Customer ServicePriceStaffBilling

    Reviewed Oct. 18, 2023

    This company is perfect for someone who has less than stellar credit and can't get financing through the retailers. They process your application and inform you of a decision in minutes, not hours. The down payments are affordable and the customer service reps are very polite. I haven't had any negative experiences with Progressive so I'll continue to use them in the future if needed. I also like that they have automatic payment option. Don't hesitate to use this company if you need financing.

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    StaffBillingRates

    Reviewed Oct. 13, 2023

    I’m a 68 year old disable Army veteran living off a monthly fixed income. After monthly bills are paid there’s not much left to buy what I need or just want. Since Progressive Leasing has been helping me get the things that I want with low monthly payments and low interest I’m so grateful for them.

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    Customer ServiceStaffBilling

    Reviewed Oct. 12, 2023

    I have been using Progressive for about 5 years now and When our house was being constructed we looked to progressive again to purchase a lot of home appliances and furniture. It was stress free and everyone was so helpful. One time I had to delay a payment by a few days and I called the office the customer service representative was super helpful. I recommend progressive to a lot of people.

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    Customer ServicePunctuality & SpeedStaffBilling

    Reviewed Oct. 4, 2023

    I fell behind a couple payments with Progressive and called the customer service to work out a plan to get me back on track. The agent provided excellent service while not harassing me as to why I was late for getting too personal with my situation. Their focus was primarily to get me back on track and pay them what I could at that time. They did a great job helping me out. Definitely would recommend them to anybody.

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    Loan Process

    Reviewed Sept. 27, 2023

    This is not my first time within the loan for a Progressive. I have had a few hardships during the time that I've had the loan and they are more than happy to push the loan date back. I also had a time where my pay was messed up and they pushed my 90 days back. I do appreciate them and will most definitely begin another loan with them soon.

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    Punctuality & Speed

    Reviewed Sept. 19, 2023

    Easy to work with. Make it easy to get approved and got what I needed. Have used them twice. Both times great. Needed a dryer in a hurry and they made process simple. No waiting for approval. Instantly less than 5 minutes for approval and on my way.

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    Customer ServiceContract & TermsPriceMaintenance

    Reviewed Sept. 16, 2023

    I put a new card on my account a few weeks ago but it kept charging my old one even though I removed it. (I don't know how that works.) All I owed is 11 dollars a week. I got an email saying my account is overdue one day. I go and look and it says I owe 100 dollars!! How!? Because it kept charging my /old account/ even though my new card was present, and they kept charging the old one and it was bouncing with A 30 dollar fee! They won't answer the phone to fix this!

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    Customer ServiceStaff

    Reviewed Sept. 15, 2023

    I purchased a 1carat 14k white gold necklace with the half-carat earrings. This company is legit. The customer service is amazing. They explain everything and make sure that you understand everything they say before hanging up the phone. They are easy to work with. They’re highly recommend.

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    Reviewed Sept. 10, 2023

    Needed a new bed, I'm in wheelchair. He walked with me thru the store. Explaining my different options of styles easy to get in and out because of my chair. I bought my set, I'm happy with my mattress.

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    PriceBilling

    Reviewed Aug. 26, 2023

    As someone whose credit is improving, Progressive Leasing provides opportunity to purchase furniture, etc., with low down and affordable monthly payments. Highly recommend to anyone. 100% Satisfied!!!

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    PriceBilling

    Reviewed Aug. 25, 2023

    I highly recommend Progressive Leasing. I love that they have so many different stores to choose from that you can shop with and the payments are affordable especially since I have boys that are into gaming now.

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    StaffBilling

    Reviewed Aug. 25, 2023

    Went to a Ashley Furniture and was processed effectively and courteously by employee and Progressive Leasing staff. With only little down payment and payment set up where I could afford for 12 months. Furniture arrived in 1 week.

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    Punctuality & Speed

    Reviewed Aug. 20, 2023

    At first I was skeptical about Progressive but everything went very smooth. It was an easy process and I am thrilled with my laptop. What I loved about it also was the early payoff. I would highly recommend Progressive Leasing.

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    StaffRates

    Reviewed Aug. 19, 2023

    It took me several weeks of sleeping on my mattress which was financed through progressive leasing to realize that the mattress I purchased was new but the mattress I delivered was second-rate used merchandise. When I reported this issue to Progressive Leasing agent they told me that any company that would sell used merchandise as new would be liable under the state laws for betting for doing such a thing and that if I'm stuck with the mattress because the mattress company won't take the thing back even though it's a used mattress they sold me that Progressive Leasing would make good on the return by picking up the merchandise themselves.

    And I'm still working with the company to try and get me a bed that is new and was supposed to be the same quality mattress that I thought I was getting in the first place. It's really nice to know that a finance company would take that kind of consideration for a customer who was wronged by a company for merchandise they bought in good faith as new. Thank you Progressive Leasing

    Holly M.

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    Customer ServiceStaff

    Reviewed Aug. 19, 2023

    Progressive Leasing always provides an outstanding process and customer service is awesome! This is my second lease with them and everything has been fantastic! The stores they partner with are great and everything is straightforward!

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    Staff

    Reviewed Aug. 18, 2023

    I have used them multiple times to make my home comfortable and beautiful. I always pay in the 90 days to get it taken care of and same as cash. Thanks Progressive Leasing! I have a beautiful home with your help!

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    Punctuality & SpeedBilling

    Reviewed Aug. 18, 2023

    We are returning customers and have had multiple leases with Progressive. Most positive experiences every time. Application process quick and easy, payments (whether doing 90 days same as cash or the full year lease) more than reasonable. I refer this option to everyone! Sooo many different product availabilities I'm 100% certain I will be a returning customer for many times ahead.

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    Billing

    Reviewed Aug. 18, 2023

    I’ve been using Progressive leasing since 2017. I’ve bought jewelry, mattress, living room set. It was the best shopping experience ever!! It was so easy and stress free. I was able to buy and take home immediately and start enjoying my items while making easy bi weekly payments. I absolutely love progressive leasing and would highly recommend to all my friends and family.

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    Customer Service

    Reviewed Aug. 17, 2023

    I’ve been using Progressive Leasing since 2018. I’ve purchased a mattress, jewelry, tires, Apple Macbooks, living room set, bedroom set, with always receiving great customer service. I initially was approved for $2400 in 2018 and my most recent approval was $3975. I always receive a higher approval than needed and aim to pay off my lease in 90-180 days. My credit wasn’t the best when I first started using them and now even with a 740 credit score I continue to use them so I don’t overload my credit which decreases my score. I have never had a bad experience and recommend using them first versus credit if you’re able to pay it off in less than 6 months.

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    Punctuality & SpeedStaffLoan Process

    Reviewed Aug. 16, 2023

    The loan process was easy and fast, they were professional, courteous, patient, kind and knowledgeable and willing to accommodate me with whatever needs that I had. I got everything that I wanted in a matter of minutes.

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    Customer ServiceSales & MarketingPunctuality & SpeedStaff

    Reviewed Aug. 16, 2023

    Great company, excellent customer service. Wonderful delivery and haul away. Love my mattress! I was pleased with the professionalism of the sales team, their knowledge and expertise help maximize my purchase. Their suggestions were amazing. The delivery team was also amazing. They have great communication and were quick and efficient.

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    Staff

    Reviewed Aug. 16, 2023

    A really wonderful company. I've been using Progressive Leasing for a very long time. I can't say anything bad about them. Everyone I've ever spoken with have been very kind and considerate and have been helpful in any way they could. I would highly recommend to anyone. Keep up the great work, guys.

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    Customer ServiceStaff

    Reviewed Aug. 16, 2023

    This company has the best customer service so nice and understanding. You won't go wrong if you do business with them. I would give them 10 stars if I could. I had to call them about a order and as soon as we started talking they had my account up and ready so they could help me. Easy to understand them when talking to them. They're great.

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    Customer ServicePriceStaffBillingRates

    Reviewed Aug. 15, 2023

    This is the second time I use them because of how great they did when I first used them. I had bad credit back then and needed furniture to move into our new apt and they approved me with no issues. I was planning on doing the 90 days same as cash option so I wasn’t paying so much interest (like you would with any credit/leasing). I lost my job and missed a couple of payments. I got a call from someone asking for clarity and I stressed how I was looking for a new job and was just not wanting to pay interest as it would make my situation worse.

    The rep I spoke with was so kind and understanding. Even tho I was passed the 90 day mark they honored the 90 day same as cash price and allowed me to make monthly payments to pay off that amount!! Im not sure how long it was I was making payments but it definitely was like 6 months passed that 90 days. The care they gave me and assistance with my payments allowed me to catch up and get back on my feet. I just reapplied thinking I probably won’t get approved since I had felt I messed up with them on my first lease. To my surprise I was approved for $1800 of credit to use for furniture for my new house!! I will definitely be returning to them again just because of how they treated me the first time around.

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    PriceBilling

    Reviewed Aug. 15, 2023

    I used Progressive Leasing on multiple occasions and have been happy every time. The down payments and weekly payments are very low and affordable. I recommend them to anyone who can't afford to spend a bunch of money all at once. I will be using them again myself.

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    Punctuality & Speed

    Reviewed Aug. 14, 2023

    I enjoy using Progressive Leasing because it’s an easy system. You also know right always how much you are able to receive. Once that application is completed is approved you can have your products without any more wait times.

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    Punctuality & SpeedRefunds & PayoutsStaffBilling

    Reviewed Aug. 14, 2023

    Have used Progressive Leasing multiple times and have always had an excellent experience with Progressive. I normally pay my account off early to take advantage the 90 days same as cash plan. I highly recommend them if you are a responsible person and pay your bills on time and understand your lease terms completely, you’ll have no problems at all and besides the more you lease and pay off on time the higher your credit limit will increase. Progressive leasing is an Absolutely wonderful company to do business with! Don’t just take my word for it, try them out for yourself and see.

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    Customer ServicePunctuality & SpeedRefunds & PayoutsStaffBilling

    Reviewed Aug. 14, 2023

    I have used Progressive Leasing multiple times and have always had a great experience. Payments are set up automatically, making sure you don't have a missed or late payment. I have always paid my account off early to take advantage of the 90 day savings. I highly recommend them if you are a responsible and understand your lease terms completely. Customer service has always been excellent.

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    Punctuality & SpeedStaffBillingRates

    Reviewed Aug. 13, 2023

    Progressive Leasing is amazing and approved me for a high amount and it allowed me to get a early birthday present for my mom and I am very impressed by the payment amount and the low interest rate I got

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    Billing

    Reviewed Aug. 13, 2023

    They have me several leases now over that last few years. They are great. I was sick and missed one payment, they worked something out with me. I love Progressive Leasing. I will continue to utilize them and am very grateful. I wouldn't have been able to get what I bought without their approval. Thank you!

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    Reviewed Aug. 12, 2023

    I’ve been using Progressive Leasing for years and I love the fact it doesn’t take long to pay off the lease. It’s the best service to use. I would recommend using this company. I will be using them again

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    StaffBilling

    Reviewed Aug. 11, 2023

    Been doing business with Progressive Leasing for over a year. I have had 2 leases at a time and I always take advantage of the 90 day once a month payment option. Very Reasonable. Easy application process. Very Friendly & Caring. Highly Recommend.

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    StaffResolution

    Reviewed Aug. 11, 2023

    I have purchased many times using their service and every CSR that has assisted me has been friendly, helpful in resolving my issue and respectful within our interactions. I would recommend this service.

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    Staff

    Reviewed Aug. 11, 2023

    I have used Progressive Leasing 3x and love it, they are the only company that would help me afford a new washer and dryer when mine died. I have bought security cameras, a Xbox series x and a PS5 using their program. Definitely will be using them again! I just wish they had more stores I could use them with!

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    Punctuality & SpeedRefunds & Payouts

    Reviewed Aug. 11, 2023

    I have used Progressive Leasing over the years and have loved my experience! Always easy and convenient. I love the early cash payout option which saves a lot of money. They are the best option for emergencies.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Aug. 11, 2023

    Easy to apply fast response friendly, knowledgeable, patience. Five star across the board. Will definitely refer my family and friends. Thank you so much. I was able to get what I needed for my son for school and didn’t have to come up will all the money at once.

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    Punctuality & SpeedRefunds & PayoutsBillingEase of UseTimeliness

    Reviewed Aug. 11, 2023

    The Progressive website was easy to use, sign up was a breeze. Acceptance was immediate. Ordered my bed. Picked it up the next day. Paid my monthly payments online. Monthly payments gave me the freedom to be able to afford the products I want. Paid off my bed early and I am looking forward to my next lease.

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    Customer ServiceStaffBillingTimeliness

    Reviewed Aug. 11, 2023

    I purchased a cell phone from Cricket wireless and it was financed through Progressive leasing. It was automatic electronic payment every month on the same day which is awesome. Only had to call once when I first set up my account and the customer service was friendly and explained everything in detail. I would definitely recommend this business.

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    Punctuality & SpeedBilling

    Reviewed Aug. 10, 2023

    Easy peasy. Quick approval. Lots of stores to choose from. Thank you progressive. Same as cash 90 day. Would recommend to give it a try to family and friends. Automatically withdraw payments. Thank you Progressive.

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    Reviewed Aug. 10, 2023

    Video thumbnail
    I like Progressive Leasing. This is a program that you would really enjoy. You can use it in the appliance store and set up your lease or you can do it online, which is beautiful, and have it delivered right to your home, make your monthly payments, and everything should work after that.
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    Sales & MarketingPriceBillingRates

    Reviewed Aug. 10, 2023

    I have used Progressive Leasing several times over the course of several years and never had any major problems with them. When you lease a product through them you do pay more than the original price but you make monthly or biweekly payments based on how much the product is or you can purchase it using the 90 day option for a discount price. It's a great program if you want or need a big purchase but don't have the cash or credit to get a store card to purchase. The more you use them the better and more credit you will get from them. I would highly recommend.

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    Ease of Use

    Reviewed Aug. 10, 2023

    Very easy to use. Have used before with my husband's laptop. Super nice. Only issue is can't get a password reset if needed. But really enjoyed the ease to get approved and was very suprised at how much. But I got what I needed.

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    Customer ServiceRefunds & PayoutsBillingSales Tactics

    Reviewed Aug. 9, 2023

    They became so shady during this month they tried to take 3 payments from us made me send in my bank statement to prove it was paided. Tried to say they can not accept it wanted to talk to my back 3 way call. I said no I don't trust your shady company to!. Then told this rude lady to transfer me to the supervisor. She was so rude and kept talking over me demanding the payment. I said no transfer me to your supervisor or the return product people. She refused and kept pushing me. I said I am done talking to you transfer me. She tried saying I couldn't return it because I was a payment behind when it was paided already twice at that!!!

    Also got transfer to supervisor Samantha who I straight up told we want to return it. We are not staying with your shady company. She tried to have us stay by giving us Aug free. We said no transfer us to give it back!!! Thank god she got someone from that department to come and set it up to take it. He asked why we were returning it. We said your company is shady we are done!! NEVER EVER USE THIS COMPANY. THEY STEAL YOUR MONEY!!!

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    Customer ServicePricePunctuality & SpeedStaffBillingLoan Process

    Reviewed Aug. 9, 2023

    I have used this company 4x. Always paid off my loans. Then took out another loan. Missed one payment and was being harassed, Texted, Called, emailed it seemed every 5 minutes. Then I answered one text from a guy who said, "I am here to help you. Please call me." I call him, said my business is slow and all he wanted to do was take my missed payment. There was NO help. I told him to lose my #! You end up paying 2-3x of what the product is worth through this company. Steer CLEAR!!!

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    Customer ServicePriceStaffRates

    Reviewed Aug. 9, 2023

    I have been dealing with Progressive Leasing for years!!! I am addicted! They have the best customer service representatives! The best prices for the electronics and household products that I like! They are the best all around for service and prices! They’ve found a friend for life in me as well as I have found in them!

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    StaffBilling

    Reviewed Aug. 9, 2023

    Very easy approval with low start up money down. I enjoyed the easy payment options that's deducted from my bank without me even noticing. I was able to get my wife her anniversary gift with the help of easy financing and I would most likely be using Progressive again.

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    Reviewed Aug. 8, 2023

    I’ve been able to use this company several times, multiple occasions and never had any issues with Progressive leasing, awesome experience and able to count on them when needed it. Love the fact that you have a 90 days same as cash plan as well. I recommend this leasing company to family and friends.

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    Contract & TermsPriceRates

    Reviewed Aug. 8, 2023

    I really needed a leasing program and they accepted me, it was a very nice experience. It didn't take long and they give you different options to pay it off, either 90 days or 12 months. I am choosing the 90 day option so it won't cost me interest.

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    Reviewed Aug. 8, 2023

    I ordered a curio cabinet and it is awesome! Ordered through Wayfair and not only was the delivery set up correctly. it's a heavy piece of furniture that came fully assembled! Not only is the piece great to look at, it is very good quality and I have already decorated it.!

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    Customer Service

    Reviewed Aug. 8, 2023

    Progressive has been a godsend to me and my family. We have used progressive for the big stuff that we just don't have the money for outright. Customer service is always phenomenal! I do just wish that more places around used them!

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    Reviewed Aug. 8, 2023

    Love Progressive Leasing. They make it easy to get approved and easy to pay off in 90 days. The key is only buy what you know you can afford. I will absolutely use them again in the future and definitely refer to friends and family.

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    Customer ServiceStaffBilling

    Reviewed Aug. 7, 2023

    I have never used this leasing before. So I knew nothing about the company. When I contacted them for assistance on payment date. They were able to assist me right away. Very courteous and helpful customer service. I will definitely use them again in the near future! Already have 2 more items picked out for the house.

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    Customer ServiceStaffBilling

    Reviewed Aug. 7, 2023

    They are so willing to help web you need to make a payment or when you can’t. They are answering calls faster than the hold time if you're on hold. They work with you & great company to use to purchase items from any store. They even fight for you to receive the merchandise you were promised.

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    Verified purchase

    Reviewed Aug. 7, 2023

    I was very pleased with my experience with Progressive Leasing. I utilized their 90 day same as cash option and everything went very smoothly. I will use them again without hesitation for my leasing needs.

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    Customer ServicePunctuality & SpeedStaffEase of UseRates

    Reviewed Aug. 7, 2023

    You get 90 days No interest. If you need 1 more month past your 90 days if you call they will give it to you. The Customer Reps are knowledgeable. Their online as well as telephone presents is user friendly. You don't have to wait forever or go through 100 prompts to speak to a live person.

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    Customer ServiceStaff

    Reviewed Aug. 6, 2023

    The 90-Day option is a great plan and allows me to get the merchandise I need for my home. Customer Service is great and willing to find a solution to any problem. I highly recommend this service. I have recommended to all friends and family. I love that there are other companies you can shop with as well. I was in a pinch and Progressive Leasing really helped me out.

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    StaffBilling

    Reviewed Aug. 6, 2023

    Always approved. They help when needed most. Not like the other companies. They give you a chance to prove yourself. Good for credit as well. Advise to keep good on payments. The more you pay off they lease you more the next time. Would recommend Progressive Leasing. Then leasing through stores ask them if they work with Progressive Leasing. A lot of stores have this option but don't tell you.

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    StaffBillingRates

    Reviewed Aug. 6, 2023

    Every time I need a little extra help they always help me, with help for tires, for my vehicle or whatever I need and the payments are great. Not even a bank give you a rate like they do. I would highly recommend them. The agents are really nice and helpful.

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    Rates

    Reviewed Aug. 5, 2023

    I purchased products using Progressive Leasing and it’s very easy and convenience and especially when you pay all in 3 months you pay just the money that you used with no interests, this is great!!! Thank you progressive leasing!!

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    Maintenance

    Reviewed Aug. 5, 2023

    My family and I really needed a fridge because ours stopped working I applied through Progressive and I was approved for enough and more for my purchase. Thank you progressive. We are very happy customers. Also this is my second purchase through progressive.

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    Punctuality & SpeedRefunds & PayoutsStaffBilling

    Reviewed Aug. 5, 2023

    I have used Progressive Leasing multiple times and have always had an excellent experience. I looked at the reviews and notice most are either issues out of Progressive's control or people that don't pay their bills. I have had a couple of late payments due to health issues but Progressive has always worked with me. I normally pay my account off early to take advantage of the savings. I highly recommend them if you are a responsible person and understand your lease terms completely.

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    Punctuality & SpeedStaff

    Reviewed Aug. 5, 2023

    The associates I have talked to are very professional, kind, knowledgeable and made it very easy to set the lease up on my requests, so my lease was very easy to pay off early. They really do care about their customers. I would give them 10 Stars if that was the selection.

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    Reviewed Aug. 5, 2023

    I have used Progressive Leasing twice this year. First time was perfect! Second time, I had an income change and while my Dina aces were in shambles, I contacted them and they provided me with some options. I was able to pay off my lease on time and they really assisted me. Forever grateful! I’ll be moving to a bigger house in four months and will furnish my house using Progressive leasing!

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    Verified purchase
    PriceBillingRates

    Reviewed Aug. 4, 2023

    This was my third time over three years of purchasing products (mattresses and refrigerator) with Progressive. All three times have been a positive, easy purchase experience. This latest purchase was the largest that I have made. Purchase price 870.00 in April 2023. Set up payment plans to pay within the 90-day, no interest timeframe. Last payment was 7.20.23 (monthly option). No problems. Thanks Progressive for making my experiences positive ones! I would definitely use you all again for future purchases.

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    Reviewed Aug. 4, 2023

    Very good company to get credit from. They gave me a chance to open credit and purchase things. No one else did. Thanks Progressive leasing. I now have a good credit score because of you. People can say what they want.

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    Customer Service

    Reviewed Aug. 4, 2023

    Had options to pay off in 90 day without any penalty. They reminded me when the 90 day was up. They explained if I go past 90 day what I would be paying. Great customer service and straight to the point.

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    Customer Service

    Reviewed Aug. 4, 2023

    I have used Progressive Leasing on multiple occasions and have been extremely pleased each time! I am planning on using their services again very soon! Their customer service is the best that I have ever dealt with!

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    Billing

    Reviewed Aug. 4, 2023

    Progressive has great customers. They have great payment plans. Great places that you can go and shop at to get the things that you need. I suggest everyone to get Progressive leasing and try. You won't be disappointed.

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    Verified purchase
    Customer ServiceCoverageStaffBilling

    Reviewed June 28, 2023

    I Purchase furniture from Big Lots. it was a nice sectional made by Broyhill. I had to pay a delivery company to deliver the sectional. It was supposed to be brand new out of the plastic. I carefully looked over the furniture the day after it was delivered. It was damaged so I took pictures of it and went back to big lots. They email Broyhill and Broyhill never emailed me back with the follow up. I called Progressive Leasing several times, emailed the damage department, sent several pictures of the damaged furniture while continuously paying faithfully on time payments one year on damage furniture that they never replaced or repaired.

    I finally got someone on the phone the day I made my last payment and I was told that my last payment closed out my account and there was nothing they could do about the damaged furniture but to open up a new account and buy more furniture! The whole year I have been getting the runaround on who was going to repair the damaged furniture. I would never advise anyone to use this company because they do not care about the consumer they only care about the payments!!

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    Customer ServicePriceMaintenance

    Reviewed June 12, 2023

    Horrible company to work with. I am like 4, or 5 months behind with them, and then I get harassed about they it will go into bad debt, and then they will have someone come, and get the stuff. Well I call them, and told them they are only get partial stuff from me since some of the stuff was broken. Well they won't do that because they need everything, and they want me to get my account up to current before they could well I am sorry to say they will not receive the broken stuff because they had to be thrown away.

    And, I am not going to pay them because they are asking too much from me, so I am just going to let them go into bad debt, and than a few months down the road I will just file bankruptcy because I need to do that anyways because I have about 15k worth of debts on me, so for the time being I will ignore their harassment calls.

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    Customer ServicePunctuality & SpeedBilling

    Reviewed June 12, 2023

    After spending hours processing documents, approval was given by Progressive, paperwork has being done in the company am purchasing item from, moving forward to make little payment, along the line Progressive needs me to call, said for verification, which I did, after wasting so much time on phone, they tell me they can’t continue with the process with no reasonable reason given, that I should re-apply another ninety days, that was so unfair, how come you are approved and later not approved again, as I said Progressive made my day a bad one.

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    PriceRefunds & Payouts

    Reviewed May 26, 2023

    I will not ever utilize this service. They have taken more money than the product is worth. I had asked for a refund and they declined. Now I have to go to my bank to have them take this charge off. Terrible company.

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    Customer Service

    Reviewed April 22, 2023

    I was approved for a sum of $2,225. I placed an order online and it was delivered on April 19, 2023. I returned the item on April 21, 2023. When I called to tell them that I had returned the item I was told that I would not get returned for the $85.00 I had paid upon lease signing. That is a rip-off. They have basically stolen the money from me. I have had 2 leases with me prior to this incident. Will never again.

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    Customer ServiceContract & TermsPunctuality & SpeedStaffBillingTransparency

    Reviewed April 18, 2023

    I have been a customer of Progressive Leasing for over 10 years and at conclusion of my last lease agreement in 2021 I had a credit line of over 4000.00 available. I had not had a lease since then and wanted to utilize it to purchase a lawn mower with payments. 4 months ago I applied. I was told that I needed to update my banking info and have 30 days of bank statements and update my name. 30 days later I updated and uploaded all required documents. I then called they stated 60 days of statements and bank verification needed. I called back 60 days later, uploaded my drivers license and did the bank verification. Was told they only needed to change my last name in their main system which was why I was being declined. Stated to reapply in about 1 week to allow for name change. I did this. Checked back, says pending information needed, had to call yet again (each call is usually over an hour with lots of hold time).

    They stated I had sent my pdf in black and white (told them I was looking at the email attachment and it was scanned in color). They then said they needed to reverify my bank info and get a new pay stub and that should do it. I went through several more hoops only to get an email 5 min later denying me. I called them back and asked the reasoning considering I had done thousands of dollars of business with perfect payment history and a history of paying off early. Expressed my frustration and the agent got testy and rude. Said he could not provide the reason. Said I would get an email. I stated clearly I received the email and there was NO REASON listed. He again says, "You will get an email."

    My response was, "Apparently you are not listening. I did receive several emails none with reasons listed." He then told me to reapply in 30 days to which I stated no chance and that I would be filing complaints for unsavory business practices. This complaint is more of a buyer beware rather than a resolution since they have stated they cannot do anything. They will only read scripts and reprimand you if you say the word **. I am very sad because a couple years ago they had excellent customer service and went above and beyond. Now they are just another disappointing business.

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    MaintenanceBilling

    Reviewed March 9, 2023

    I purchased furniture, upon arrival it was damaged and I am unable to use it as the foot of the couch doesn’t have a hole to screw it into, so it is lopsided and useless. I have given them $900 thus far and they are demanding the final payment before they are willing to review my options on how to fix this. I paid the final payment and now they are ghosting me. I purchased furniture for $2215 in total. I cannot use the items and I have reached out to the company numerous times. I have completed in total 7 leases with them and always swore by this company prior to this. This has been a nightmare and I am unfortunately out a lot of money on furniture I cannot use. I am very upset and will never be a returning customer.

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    Reviewed Feb. 11, 2023

    Bumps in the road resulted in my credit being bad. I’m working on rebuilding it but Progressive has been a God-send because it’s allowed me to get the things I need. They’ve been a great company and very easy to deal with.

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    Customer Service

    Reviewed Dec. 24, 2022

    Been on the phone with Progressive Leasing for 3 1/2 hours. 6th person I talked to was very rude. I'll never use them again. Verification process is a joke. One person says 1 thing is acceptable another says it's not! Get your ** together! Unreal.

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    Customer ServiceSales & MarketingPricePunctuality & SpeedRefunds & PayoutsBilling

    Reviewed Dec. 5, 2022

    As long as you keep your payments in the 90-day early payout option, you are good. But do not sign up for the 12 -month leasing option. It is a scam. I paid out my balance in a 90-day option and was still being charged each week. My initial balance was $1000. I paid $1100, and they were still trying to make me pay for another 12 months. The so-called supervisor I spoke to was rude and hung up on me... she did not know what she was doing anyway and when I asked her about my 2022 purchases, she danced all around the amounts because she did not want to tell me that I had already satisfied my balance. Rip off.

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    Customer ServicePunctuality & SpeedStaffTransparencyHonesty & Transparency

    Reviewed Nov. 16, 2022

    I applied and got the notification that more information was needed, so I sent in everything that was needed. A week later, still haven’t gotten an update so I got home from working a 16 hour shift and decided to call them because I was trying to get approved for Lowe’s so that I could get a heater for my home. I was on the phone with one woman for over an hour but she kept telling me that my driver's license and Social Security card was coming in black and white. She told me to figure out why my phone was taking black and white photos and then to call back. I got off the phone with her and called right back. I got on the phone with a second person and this time it lasted 17 minutes. He said they were busy and to call back in 20 to 30 minutes. Called back to talk to a third person!

    This time the call lasted another hour and 7 minutes! The third guy told me that they got everything, and he got an approval but he had to call my bank to verify and he would call me back with an approval amount within the hour. I ended up falling asleep because I had just worked a 16 hour shift, drove my 2 and a half hour drive home from work and spent almost 3 hours on the phone with them. I woke up with a denial email. I was told several times by that guy that I had an approval but he never would tell me the amount. Just kept me on hold and to only lie to me and say he needed to call my bank before giving me an approval amount.

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    Customer ServiceStaffBillingResolution

    Reviewed Oct. 31, 2022

    This company has the worst customer service experience from the supervisors. Spoke with 2 supervisors and said they would return my call within 24 hrs. Didn’t receive a call back regarding my account. I have 2 account that payments were applied to. The supervisors are not very knowledgeable in handling escalation and providing valuable feedback. In order to have quality services in a corporation, one team lead must teach to grow in a corporation..

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    D. G. increased rating by 1 star.
    Customer ServicePunctuality & Speed
    After a positive interaction with Progressive Leasing, D. G. increased their star rating on Nov. 16, 2022.

    Updated review: Nov. 16, 2022

    We were finally able to get this resolved - I found a person that explains the actual steps they take etc. When the table FINALLY got returned, and I returned the other two new items, Progressive fixed the account, and I owe nothing. It would have been helpful for someone to explain things in the first place. (One person did explain how the actual rental works, such as "when you rent, we buy the item from Wayfair etc.", Well duh ok I get that, but I need to cancel lol). ANYway, maybe Prog will learn from this and update their info a little. I have learned a lesson too.

    Original Review: Oct. 25, 2022

    I've had several leases with Prog, and we pay ours off way early (know before you go!) Oct 4 I got a table with Wayfair, and then realized it was not going to work in the kitchen, and I wouldn't be able to get it in here by myself. So I canceled -- TRIED to cancel (ten mins after ordering it). Wayfair refused, and said I'd have to call Prog. I did that to no avail. Called again and got a person who transferred me to another person. She assured me it was OK, I don't have to buy something I can't use. She gave me an email address to use, told me what to tell them, and said she'd do same on her end.

    Today, Oct 25, it was still not resolved. I finally used Wayfair chat this morning 10-25-22, who said the table was "in transit", but she did a return so it wouldn't even reach the house. I had to pay $133 for a return shipping fee. So please know before you sign. Because they tell you one thing, and you experience quite another. The lease should have been cancelled right away, no fuss.

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    Customer ServiceStaffBillingLoan Process

    Reviewed Aug. 1, 2022

    I have had 4 loans through this company. Never had a problem until now. I paid off one of my loans for 1700 dollars and tried for a new loan. Got declined because my other account is delinquent due to a customer service representative pushed one of my payments and said it would just be a double payment at the end of the loan. That wasn't correct and now I am being pushed for their representative giving the wrong information to me. I will not being doing business with this company no longer.

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    Customer ServicePriceStaffBillingRatesHonesty & Transparency

    Reviewed July 27, 2022

    This company is very deceptive. I purchased a lawn mower $3000 and used Progressive Leasing. Got lawn mower on 18th of month and Progressive wanted a payment 12 days after getting mower. No lease works this way and this is not what I understood was going to happen. Rep who I worked with totally misled me. Said payment would not be due until the next month. Also said the only way to make payment was by auto debit, which I find out after the fact that you can call or go online and make a payment. Also payment amount was set up for 12 months and once they add their excessive interest amount for 12 months they get $2500 on top of my $3000 purchase amount. Monthly payment set up to be $460.00, that's a car payment. 2 times they took out payment and overdrew my account, 1st payment was 12 days after receipt of mower, which is not what I understood would happen.

    Then they tell you that they report to credit bureaus, but then come to find out they don't. I am so fed up with this company, they are very deceptive and take advantage of a consumer that has less than perfect credit. Also you get different stories from every different rep you speak to. This company needs to be sued again. As of today, I found out they were sued back in 2020 for the same deceptive actions against the consumer. I am sure they come in handy for smaller purchases but stay away from them for bigger purchases unless of course you don't care that they are going to charge you twice the amount. With what they are charging in interest, I could purchase 2 mowers. Make up your own mind, but don't be fooled by this company like I was. In my eyes, they are not such a great option.

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    Customer ServiceStaffBilling

    Reviewed July 26, 2022

    Every customer support call I've had has been splendid. Very lenient with payments as long as you are paying *obviously*. I've had 3 or 4 phone calls with this company. Each one of those calls, I had spoken to an ACTUAL representative and not a drone. They do what they can to make it as if you're speaking with a human and you ARE. Lovely people, lovely company, and all around great. I highly recommend. Also, they're not credit based. As someone about to be in their 20s with not the best credit score, it's the BEST option. Final Comment: Progressive Leasing! If you're reading this, then your customer support reps are immaculate!! I just got off the phone with Felice N. Wonderful experience. Thank you guys.

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    Punctuality & SpeedBilling

    Reviewed July 18, 2022

    We just paid off our 3rd lease through Progressive. If you go a full year you'll pay more than double for what you're buying. So it's nice they have early purchase options. Sucks that they don't report to credit bureaus. All your payments are either on time or early because they automatically withdrawal.

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    Customer ServicePunctuality & SpeedRefunds & PayoutsBilling

    Reviewed July 17, 2022

    I made a payment early figuring to just get it out of the way. They still to scheduled payment 2 days later. Called customer service and they said 10 days they would refund first payment. Three months later still haven't seen it. Definitely won't pay early again.

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    Customer ServicePricePunctuality & SpeedRefunds & PayoutsBilling

    Reviewed July 11, 2022

    STAY FAR, FAR AWAY FROM THIS COMPANY! I attempted a purchase at Ashley furniture who bungled my order and basically tried to charge me double for the product. It took 30 days to get resolution from Progressive and if you call, the wait time is 45 minutes to speak to someone. When Ashley calls them from the store, they speak to someone right away. The resolution I got today was they closed my account with them and refunded the 1 payment they took from my account. I NEVER RECEIVED MERCHANDISE AT ALL.

    Progressive is now telling me that my down payment is not refundable because I returned the merchandise. But, I never had possession of the merchandise. Ashley committed fraud in placing my order, and now progressive has stolen $50 of my hard earned money. IT TOOK 30 DAYS AND MULTIPLE PHONE CALLS AND A TRIP TO THE STORE TO GET TO THIS POINT. Once this company has your banking information they will extract money from your account as they wish. No one is stopping them.

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    Verified purchase
    PriceStaffValue

    Reviewed July 7, 2022

    Process to get credit was easy but we bought from Big Lots which turned out to be a BIG MISTAKE from paying extra to get furniture delivered (only inside of door) with no assembly to holding a hour several times for representatives to answer. Make sure to get warranty. My sofa had coil poke thru but since I had furniture more than thirty days they would not repair or replace. Turns out not worth it.

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    PricePunctuality & SpeedStaffRates

    Reviewed May 29, 2022

    Had my refrigerator go kaput. Not something anyone plans for. Realizing that I would be paying more than double the product price over a year, I opted for the 90 day payoff. Talked to a super-nice representative and he set the wheels in motion... Less than 3 months later I own the new fridge, and couldn't be happier. You should know, going in, what your options are. The 90 day payoff is a large, weekly automatic-withdrawal from your checking/bank account. It hurts a little on your paycheck, no doubt, but it's worth it. The company provides fair, straightforward options for people with less than stellar credit.

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    Contract & TermsTechPriceStaffHonesty & Transparency

    Reviewed May 10, 2022

    I recently utilized Progressive Leasing for an emergency purchase at Best Buy. I have used other leasing services before and felt that this was similar when I read the contract. However, much to my surprise, I had to exchange part of my purchase, at which time, this created a NEW lease with additional fees. My $102 exchange ended up costing $177 because of the fees associated with a second lease. I understand companies are trying to make a profit and I knew leasing comes at a premium, but surprise fees for an exchange is unacceptable.

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    Customer ServicePunctuality & SpeedStaffBilling

    Reviewed May 6, 2022

    Getting lease was an easy process. 5 to 10 minutes approved on a phone. Paid on it weekly for close to a year. I guess took the early buyout. Had issues. They didn't put it in the computer that was paid off. Kept trying to take payments out of my account. Wrestled with them for a few months. Finally worked with an Angel known as Melissa A. She was absolutely amazing at helping me get this all sorted out and taken care of so I didn't have to worry about it anymore. Other than that my experience with Progressive Leasing was good.

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    Customer ServiceSales & MarketingPriceRefunds & PayoutsStaffRatesHonesty & Transparency

    Reviewed March 30, 2022

    This is another bottom feeder leasing company that rips poor people off. You will pay DOUBLE the ticket price. I tried to return the item and NOT get scammed. Customer "service" got immediate attitude asking "oh is the item damaged"? You have to mail the item back to them at your cost. Then they will claim "damages". This company cares about one thing taking your MONEY and ripping you off. ZERO STAR. That's why the FTC made them pay $172 million in refunds for misleading customers. Do not do business with this shady company. I paid almost $2000 for a $1000 laptop and was treated like a criminal. RUN!

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    Reviewed March 20, 2022

    I had dealt with Progressive Leases for well over 3 years. i bought my first house. Was tight with money. Took a lease out. Was able to to get furniture a washer and dryer for my home. Good company to deal with. They set up my pay dates and I was on my way. The 90 day option is a choice as well.

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    Customer ServicePriceRates

    Reviewed March 14, 2022

    I took out a lease from Progressive Leasing. I bought something from Best Buy. When the items arrived two of the items were too big for the phone that I had bought so I return them for a swap out for the same items in the right size at the store, they opened a second lease and now I owe an extra $60 plus the price of the original lease. I called Progressive and was transferred to a secondary person. He said that the issue was not theirs. It was Best Buy's so now I'm out an extra $60. I will never do business with them again. Caution!! They don't hold up their end of the bargain.

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    PriceRates

    Reviewed March 4, 2022

    I love this company. They are very, compassionate about what people go through. They also make sure you have the best payback options. I will shop with them again. I got my son's iPhone 13 Pro Max from them and the price was reasonable.

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    Customer ServiceCoveragePunctuality & SpeedStaffTransparencyHonesty & Transparency

    Reviewed March 3, 2022

    After adjusting my lease because ring prongs cut finger, I called to find out why almost. $200 was taken out of my account. I was told by the representative that he saw the mistake, fixed it and credited the amount back to my account. It seemed WAY too easy, That should have clued me in as I have never had an easy time dealing with this sort of company.

    Days later, the amount has still not been adjusted. Insult to injury would be the 2nd call I made to update the e-mail so that I could have online access. Needless to say, this was not done either and I am not able to access my account. Because of this, I had to spend almost 15 minutes on hold, the call was disconnected and I had to call back and wait again!

    The representatives were very friendly while they lied about what they were doing. I guess there's that. Nobody wants to speak to a cranky liar, right? I am disgusted with the business practices of this company. I will take care of my 90 days but I will never use them again, nor would I recommend them to anyone else. Buyer Beware!

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    Billing

    Reviewed Feb. 5, 2022

    I am very pleased to have used Progressive Leasing 3 different times for 3 purchases. It is very easy to apply & I choose weekly payments. I choose my withdrawal date so it was easy for me. Great Company to deal with.

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    Customer ServiceMaintenanceStaffBillingHonesty & Transparency

    Reviewed Jan. 1, 2022

    They do not care about anyone but themselves period. They pretend to fix your payment plans and the company rips people off. They lie to you. I have told them to fix or be reported to FTC and ADA. So far they have not responded at all. The company is a joke.

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    Customer ServicePunctuality & SpeedBilling

    Reviewed Dec. 20, 2021

    I fell a month behind on payments. I avoid their calls until I know I can make payments. Now they call me 5 times a day from different numbers across the country. Luckily my iPhone can silence unknown callers but wow… I didn’t sign up to be harassed because of late payments.

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    Staff

    Reviewed Nov. 10, 2021

    I been with this company for 10 yrs. Each time I used them my credit limit increased and it took less than 20 minutes to process my application. Everyone I ever spoke with were kind and very professional.. I have read the comments and very surprised to have read some of the reviews. I always chose to pay 90 days same as cash and never had any issues. It's been 3 yrs since I used them last, and will be needing their assistance again in the coming months. They're there to help those who don't have credit worthiness then allow you to purchase items you may need if you don't have cash in hand.

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    PriceBilling

    Reviewed Oct. 31, 2021

    Progressive Leasing business practices should be against the law. My husband brought me a ring for about $2000+ and had to make $200 dollar payments every two weeks which amounted to $400 a month. He paid it off in about 5 months and the payoff was the amount of the ring. So all that time he was paying it did not apply to the principal it was throwing good money after bad. So a $2000 dollar ring cost over $4000 in less than 6 months. Shameful. I will never use them or likes of them thieves.

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    Customer ServicePricePunctuality & SpeedStaffBillingRates

    Reviewed Oct. 16, 2021

    I purchased items from Mattress Firm using this company. Even though they have the 90 day cash price option, there is no way of making part payments to this online or by phone. This was the first red flag, the second red flag was the fact that after nearly an hour of waiting for a customer service agent no one answered the phone. My conclusion is, they make it next to impossible to get the cash price option, so you are forced to make small payments which will end up costing you twice the actual value of the items. I paid off mine immediately after these observations.

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    Profile pic of the author.
    Customer Service

    Reviewed Sept. 29, 2021

    I purchased furniture from a Big Lots store through Progressive Leasing. I was having personal issues(due to the pandemic amongst other things). Spoke to the store manager at Big Lots...told me he would return my call in a few days and haven't heard from him since. It just doesn't make sense. I've spent thousands of dollars and now can't get the rest of my furniture.

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    Customer ServicePricePunctuality & SpeedRefunds & PayoutsStaffBilling

    Reviewed Sept. 16, 2021

    I purchased some items via this company, both items from Bestbuy. Both items have had issues since day one. I have been paying for almost 2 months on these products, I have attempted to contact this company several times via phone. I get put on hold via the automated system saying 20 minute wait, annoying but ok.... That's where it gets bad, You will wait for a customer rep for the remainder of your life. Even if you call at open.

    All warranty issues have to be handled through the company. Not bestbuy. Not the manufacturer. How do you handle these issues if you cannot contact anyone? At this point I am ready to return these items, however again how do I do that? I cannot contact the company. My next step will be to block the payments at the bank, and wait for a call. Or for the credit hit then dispute with evidence from my call logs. Why pay well over a thousand dollars for bad products. Under no circumstances use this company. It will only badly affect your credit, no actual benefit. And pay double the product's cost on top of that.

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    TechPunctuality & SpeedRefunds & PayoutsStaffBilling

    Reviewed Sept. 10, 2021

    Horrible experience. I made extra payments and they went to the back of the contract. The payoff was 183.28. I made two extra payments of 100.00 and it took it off the back of the contract. I was thinking it would help bring down the early buy option and it didn't. It took one month off the contract. So the ability to pay a little extra and it take it off your balance is only true for the first 90 days. After that you're liable for all the payments.

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    Customer ServiceStaff

    Reviewed Aug. 27, 2021

    Used to work in retail and from time to time I was advised to call PL for questions or concerns in regards to my customers. Every agent that answered was rude, unprofessional, condescending, passive aggressive, and sometimes would just flat out hang up on me. If you don't like your job, just find another one instead of taking it out on me. It seemed like they did not do that to my other coworkers or managers. All you all have to do is sit in your ** all day and take calls, answer questions, and make sure problems get solved. It's not that hard...

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    Customer ServiceContract & TermsPriceBillingRates

    Reviewed Aug. 25, 2021

    Even if you make payments, balance due keep changing. Each person you talk to in customer service has something different to tell you. Will never use them again. You end up paying double the prices of whatever you got.

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    Customer ServiceStaff

    Reviewed July 31, 2021

    My fiancé and I called customer service Representative to get info on our lease purchase and we spoke with LEE and she was so nasty and unprofessional. Her tone was very rude. How can you be in this profession and behave that way. How long has she been getting away with this type of attitude. This is sad

    and disgusting.

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    Customer ServiceBilling

    Reviewed July 28, 2021

    This is the third time I've leased with Progressive. We all want a high quality cell phones. I don't want to give up grocery money to buy one on a cash basis. I take advantage of the 90 day option where I can pay the phone in full over 3 months instead of all at once. My current lease is actually for 18 months with minimum monthly payments. If I were to make the minimum payment each month, I would end up paying double for the phone.

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    Punctuality & SpeedMaintenanceLoan Process

    Reviewed July 28, 2021

    Very bad company. Will not work with you then you are paying them a lot of money and balance is still the same. Please DO NOT go with this company. They will steal your money and say you still owe late fees. You will be paying them forever and your balance will go up instead of going down. This is my first and LAST time I try this company. I will be paying off my loan and be done with this vulture company!!!

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    StaffBilling

    Reviewed July 26, 2021

    I have not experienced this in a long time. My sister unexpectedly passed. I needed to skip a couple of payments because of expenses we had. I could hardly talk. The professionalism and genuine compassion I received from those I spoke with was unbelievable. They truly made me feel like they knew what I was going through and completely helped me out. You don't find this kind of service anymore. I recommend this company for sure.

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    Punctuality & SpeedBillingRates

    Reviewed July 12, 2021

    100% POINTLESS in doing. You end up paying twice in interest and when you done and completed pay offs you can't "request" to have it show on credit report AFTER doing 100% on time no late payments..ZERO benefits!!!

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    Price

    Reviewed June 28, 2021

    Really bad. They'll give you a lease and right as soon as you try and check out they ask for you 10 different forms of verification that you need to send them. So you approve me, let me get all the way to checkout. Hit the checkout button then ask for 10 forms of verification. Not worth the hassle.

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    Customer ServiceStaff

    Reviewed June 28, 2021

    Dealing with this company to purchase my new Appliance was such a breeze! Literally only took a matter of minutes! Customer service was so helpful and knowledgeable and made my day so much happier! I'd recommend them to everyone!

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    Customer ServicePriceStaffBilling

    Reviewed May 13, 2021

    Over the past 5 years I've used Progressive to make purchases for my home, things that I wouldn't be able to afford all at once. Mattress Firm, Best Buy and Overstock. Com. I always kept in my mind to pay the item off with their 90 day same as cash. I understand that if you take longer than 90 days you will actually pay 3 times the cost.

    So over time I bought a mattress and paid it in 90 days. Then I reapplied and bought new electronic and again made certain I could pay it off in 90 days.

    It's really helped me getting my house furnishings and worth the $ 69.00 initial payment to start the lease. Very happy with all my leases and will continue to use Progressive. Excellent customer service. Thanks Progressive.

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    Customer ServiceContract & TermsPunctuality & SpeedStaff

    Reviewed May 9, 2021

    2020 & ???‍♀️ centers closed, including my apartment's center. My mind was ???? but my body was ???. My state opened back up as well as my job as a server. My uniform must have shrunk???. I needed professional equipment to whip back into my uniform within short time along with building back ???? & endurance. My complex limited slots and times, only 2 per 30 mins from 8am to 6pm & you must sign up in advanced 3???. My apt complex had over 800 units & I could easily forget miss my ???? to workout.

    I applied for that bike everyone was using, but was declined, among other companies. My credit wasn't the best or even average. One day,???? started to shine on me with PROGRESSIVE LEASING!!! I was able to lease to own a professional grade exercising machine???. I also had the option to stop LEASING without affecting my credit. LEASING was perfect for me, in case l found myself with a huge new hanger rack. DURING LEASING; I had some ???? problems that caused some financial setbacks. I was able to speak with the customer service (super kind!) and make arrangements to catch back up and get back on schedule. Professional, kind, understanding, & helpful!

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    Profile pic of the author.
    Customer ServiceRefunds & Payouts

    Reviewed April 19, 2021

    I am not satisfied with Progressive Leasing. I bought a phone was returned it and not it says I am 120 days delinquent. So anytime I try to buy anything through progressive they deny me. I have been them since January to get this straightened out

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    TechPunctuality & SpeedTimeliness

    Reviewed April 13, 2021

    It was very easy to apply and the decision came back really fast within minutes and I was able to make my purchase online or in the store. I decided to purchase online and the process was done quickly and very easy and then I had purchased the item I wanted.

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    Customer ServicePriceBillingRates

    Reviewed March 22, 2021

    Application process was easy, payments were set up by bank draft weekly. 90 day option was cool other than them adding a extra lease option price onto it. They sent way too many emails, and processed payment before due date. Other than that, my experience was good.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed March 3, 2021

    If you need to make a purchase without doing credit...Progressive Leasing is quick process and I cannot even describe their customer service. I have leased several big purchases from them. Every time I have called them they are amazing!! They strive to give good service!!!

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    Punctuality & SpeedEase of Use

    Reviewed Feb. 7, 2021

    Very easy to use and highly recommend this leasing company. Fast and efficient also. Will use again... The application process was very easy to accomplish and verification process was also easy to complete.

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    Customer ServiceBilling

    Reviewed Feb. 3, 2021

    I have used Progressive Leasing multiple times for small purchases. My current purchase was a big one. I have submitted my payments, it shows that it has been withdrawn from my account. They email everyday saying my payment was not processed. I've showed the proof and still get the same emails everyday. They need to get organized or I will return my items and never use their services again.

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    Reviewed Jan. 20, 2021

    I have used this program on numerous occasions. Provides ability to obtain needed purchases in the future. Needed items such as furniture, household repairs, and many other household items affordably.

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    PriceRefunds & PayoutsStaff

    Reviewed Dec. 31, 2020

    Tried to use this company to place an order through Best Buy and the order never went through, somehow NEITHER company was able to help me even though I had been CHARGED for an order than never went through, after two hours worth of frustration I am finally told that I cannot cancel until they verify no order went through and am looking at nearly two weeks before the funds taken from my account ON AN ORDER NEVER PLACED will be refunded. The whole thing is a sham and infuriating. Save yourself the hassle.

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    Profile pic of the author.
    Customer Service

    Reviewed Dec. 27, 2020

    I had my lease amount in about 3 minutes. VERY easy process. The customer service was absolutely great. When CRICKET wireless would NOT stand behind a faulty phones Progressive did! They took that amount off of my account. Would recommend them to everyone.

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    Customer ServiceCoverageTechPricePunctuality & SpeedRefunds & PayoutsMaintenanceStaffRatesTransparency

    Reviewed Dec. 23, 2020

    I used Progressive Leasing with Raymond & Flannigan for a dining table & sectional, dining table came in damaged, I called progressive leasing once I realized the two of the seating pads were not connected to the chairs, I was told someone would follow up with me, fast forward due to covid I thought there was a delay in the follow up due to COVID, I called back right before my 90day pay off was set to end, and was told I should have called back the office when Noone called me back, they are not contractually obligated to fix anything because the furniture is paid off and oh well, I asked Ethically and morally how could you dismiss a customer after paying $2300 for a minor fix?

    Silence, not one explanation, they take the retailer out of any responsibility and at the start of your lease and I was turned away by Raymond and flannigan due to this clause between the two companies. I will file a corporate complaint with Raymond and flannigan to inform them they are making a mistake contracting with them due to breaching of their contract and putting hard working people into the hands of vultures, this company is bad and unethical, I also believed they treated me like this because I paid my furniture off timely, maybe they wanted to charge the 70% interest rate in hopes to help cover their expenses. Disgusting.

    I paid $2300 & have two chairs broken with nails that sometimes scratch my thighs. It's always principle for me as a consumer, don't give your hard working dollars to this company. Typical predatory lender, this has motivated me however to fix my credit to qualify for reputable companies who have enough resources to support the other liabilities that present themselves when providing a service.

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    Customer ServiceStaff

    Reviewed Dec. 21, 2020

    I am a new customer with Progressive Leasing with that being said. I have called this company several times to set up 90 day Buyout and the ladies are Super Super Nice. They handle themselves very well with very soft spoken voice. Explains the program step by step and seem to love their job. It really puts a smile on my face whenever I call. Amazing customer service skills❤️. I am delighted to do service with this company. My buyout is March 2021 and I’m looking forward to doing business with this company. Happy Holidays Progressive???? Great job Brandy & Janet. ???? FYI to whom trained the young ladies good job????

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    PricePunctuality & SpeedBilling

    Reviewed Dec. 10, 2020

    Bought a 10k 2 toned yellow/white gold chain from Zales. Total cost was 6,500. With Progressive Leasing I was able to get the chain paying it off with easy affordable payments. Few months later went back and got an engagement 4c total diamond weight for 7,000. Never any hassle. Quick, easy absolutely the best for hard working middle class people like myself. I’ve recommended everyone I run into about this company.

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    Customer ServicePunctuality & SpeedStaffBillingLoan Process

    Reviewed Nov. 8, 2020

    I applied for progressive leading, obtain an approval for $650 - Helzberg. Went to the store, rep was able to increase to $750. Great customer service, made my payments, was able to extend my loan —cash(90 days) for additional $100. Paid jewelry off. Went to Re-apply, was told I was denied, even though I made all payments on time, work for same job. Denial letter states in consistent pay.. Well, yes, I was getting bonus increase pay, which came separately from my normal pay. When I go to call, the system automatically blocks me saying I need to wait 30 days. Stop letting the computer run everything...

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    Customer ServicePunctuality & Speed

    Reviewed Nov. 3, 2020

    I purchased a sectional couch from Ashley Furniture using Progressive Leasing, in April 2020. In June I finally received a delivery date for the couch, 3 weeks later I received a call my delivery date was moved to the end of July. I then canceled my order. My account with Progressive still reflects I purchased the couch and is 2k past due. I can’t purchase elsewhere because this is showing that far past due, which I am not. It is now November 2nd and still showing I own this past due amount for a couch I never received.

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    Customer ServicePunctuality & Speed

    Reviewed Oct. 29, 2020

    Provide prompt service and offer various financials to meet your needs. They treat customers with respect! They have multiple means of communication for their customers. Offer financing for all budgets.

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    Reviewed Oct. 16, 2020

    Make sure the item you want to lease is qualifying. Just a waste of time to bother with. No straight answers from Progressive Leasing or the store - ended up wasting a lot of time and wasn’t until checkout that it wasn’t approved. Talk to your bank instead.

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    PriceBilling

    Reviewed Oct. 9, 2020

    This company is not worth dealing with. I advise anyone to learn from me. They continue to tax you on your payments. You have already paid taxes for your items when you purchased them and they tax you again with each payment. Plus if you go the full 12 month term you will end up paying double.

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    Customer ServicePunctuality & SpeedStaffRatesHonesty & Transparency

    Reviewed Sept. 29, 2020

    Application process quick and smooth with a fair lease amount approved. They have kept in touch through email offering assistance if needed. Phone conversations always helpful and pleasant. I am thankful for Progressive, because of them, I have been able to improve my home decor and other needs despite my current financial situation, and I love their 90 day payoff with no additional fees. Honestly, I can't comprehend this company not having a 5 star rating across the board on every platform. I have friends who have also used progressive leasing and love them just as much as I do. I have not had one bad experience to date. I am looking forward to an ongoing account with progressive and give them the highest of recommendation to anyone! ☆☆☆☆☆

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    PriceStaffBillingRates

    Reviewed Sept. 9, 2020

    I was told my monthly payments would be a bit over $70 then it went up and up. Now it’s $120 and that’s taxed! Which is a bit over $130 mthly. And they withdraw 2 -3 days before the payment is due so make sure you have cash in your bank or there goes your overdraft fees! Also make sure you pay it off in 90 days or you will be paying 3 times the price of whatever you got. Otherwise, I do appreciate this company. Helped me to get a newer w/d se with a deposit under $100????

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    Customer Service

    Reviewed Aug. 14, 2020

    They sent a guy, with no mask on, to my home to inquire - in the middle of a pandemic. This type of behavior by an organization is DISGUSTING. They refuse to do anything via email and only will do things over the phone. They call you hundreds of times per week from different numbers. You pick up and they never state who they are - they always say your name and try to get you to say "yes" - this company is predatory and I will never do any business with them again nor recommend them to anyone.

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    Customer ServiceCoverageTechPriceRefunds & PayoutsMaintenanceStaffBilling

    Reviewed Aug. 12, 2020

    I used Progressive Leasing in 2015 when purchasing a bed. Provided the company with my checking account info to authorize ACH payments. I paid it off within 90 days. In June 2020, I purchased a mattress & opted to use the 90day lease option again. I signed the contract, made initial payment in store & provided the retailer with a new debit card that's currently linked to my new checking account with a different bank. When Progressive didn't withdraw funds on the due date, I created an online account on Progressive Leasing's website for the first time.

    I went to look online to see what was going on with my account & to my surprise, Progressive had stored my banking routing and checking account numbers of 2 old bank accounts in their system from the past purchase 5 years ago. Progressive attempted to draft funds from the old account. I checked the account on 7/20/20 & was charged a return fee of $32.00 by the bank. I called Progressive Leasing's Customer Service on 7/27/20 & spoke to Jane. I explained everything. She started talking in circles.

    This rep didn't take ownership nor acknowledge the issue, didn't take. She only requested that I give her another checking account number to replace the old info. I told her that it should not have been sitting in their database. No one was authorized to attempt a withdrawal from the old account & I requested that I would be reimbursed the Return Fee of $32. At this point, I was frustrated & tired of going back & forth with Jane. I asked for a manager. She placed me on a long hold. She returned & asked me for new checking account number. Which made no sense.

    They already had the debit card on file. So I gave her the checking account number that is linked to the same card that they just received a payment from. Jane advised that I would my $32 would be returned to my checking account. I told her that I don't want them to ever use my outdated bank info again to draft payment. I have checked my accounts. I haven't been reimbursed. I checked my mailbox. No reimbursement check. Progressive Leasing was wrong & their customer service rep dropped the ball. I would advise anyone that does business with them to be cautious & check everything. When closing an account, make sure they don't save your financial info. I will have this account PIF by September & I'll never deal with them again.

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    Customer ServiceSales & MarketingStaff

    Reviewed July 29, 2020

    Our refrigerator went out and we needed one immediately. My husband and I were not advised by ‘Conn’s Appliances’ that you can’t have an account with ACE Metabank and we we’re told that credit wouldn’t be considered because it’s not based off of credit in anyway (I told the Sales Agent my husband didn’t want to do anything dealing with a hard or soft credit pull because we’re working on our credit). Long story short, they did a soft credit pull anyway and he was also denied because he has a Metabank account.

    I offered my banking account that’s accepted and it was denied too. My husbands denial letter came, I called them but they wouldn’t give me specifics when the denial letter he received states to call in and you can write a letter asking for specifics about the denial reasons (they’re vague in their response reason). Now, we’re about to pay cash for a $1700.00 fridge. We’re about to deal with everything on our credit and never again will I do business with ‘Conn Appliances’ via Progressive because if they had told us in the beginning that Progressive didn’t take ACE/Metabank my husband never would’ve went through this process and just simply paid cash for the fridge instead.

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    PricePunctuality & SpeedStaffBillingRates

    Reviewed July 22, 2020

    Great way for those with a subpar credit to get what they want Now rather than wait a year to save. I found Progressive Leasing To be more pleasant to work with than finance companies when I had excellent credit. It was so easy I was shocked. I desperately needed a laptop computer and found one at Best Buy for a very, very reasonable price as a refurbished unit. Of course refurbished units are first come first serve so I needed to act fast when I found a reasonably priced one that was a great reputable brand. Progressive was friendly, super fast, super easy, non-judgemental and empathetic. I certainly didn’t feel as if I am subpar credit! I will be paying the laptop off before 90 days so it will be same as cash.

    I notice a lot of the reviews that are not so good on here or from those people who either didn’t pay within 90 days, so why they are surprised by the total amount they have to pay is beyond me because it was clearly explained when I took the lease out Or those that missed payments which is also beyond me because it was also clearly explained That I would be paying a much higher price for a laptop versus if I paid it off early or went with a different type of creditor. It was so easy, all I did was speak to the company for about 10 minutes. I will use them again certainly and I am so grateful that they help me get what I need right now. As long as you listen when the terms are explained this is an awesome way to get what you need when you need it. Thanks Progressive!

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    StaffBilling

    Reviewed July 22, 2020

    Representative Cruz was amazing, thank you guys for helping me. Progressive is awesome, help me save, they also helped me push back payments difficult times were living in good company. Thank you guys! Progressive the way to go.

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    Customer ServiceRefunds & PayoutsStaff

    Reviewed July 21, 2020

    Customer Service is great! 90 day pay off option has very low fees, and I can shop for almost anything I need! Big Lots is local, or you can shop online at places like Dell, Lowe's, Best Buy and others! So easy to apply, and the staff is always eager to help! There are a lot of times, especially now, that paying for something big all at once isn't easy or possible. Progressive makes it manageable!

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    Customer ServiceSales & MarketingPunctuality & SpeedOnline & AppStaff

    Reviewed July 17, 2020

    It was a bit hard at first. It told me I was approved then I sat in the store for hours trying to purchase an item. Eventually it was taken care of and I got the item I wanted. Their customer service is great and attentive. That was the best part for me because they got everything done in a fast and friendly manner. I plan to take advantage of the 90 day deal. With the app it’s super easy.

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    Customer ServiceRefunds & PayoutsBilling

    Reviewed July 16, 2020

    I tragically allowed Mattress Firm to talk me into being put on a lease for a bed that I'm about to return. Progressive Leasing said payment due on the 17th. It's the 16th and they are processing the money which will overdraft my account because it's supposed to come out on payday not sooner. They did not allow me to sign up with my usual account. I was only able to use my bank account. I use that account to accept payments and hold money for emergencies. Called to have it switched to the main account. They claimed they did but it looks like they are trying to take it from the side account. I'll be returning the bed and demanding my money back. I'll never do business with them nor Mattress Firm. They both work hand in hand as crooks and thieves. Memo to self NEVER LEASE A BED. There are plenty of places that have simple mattresses and box springs for under 500. I'll be going there.

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    Sales & Marketing

    Reviewed June 14, 2020

    This Company stated that CREDIT is not a requirement to get approved for new leases... Unfortunately, I was DENIED with NO REASON as to why... I wouldn't recommend this company to anyone... Please don't consider doing Business with a Company that cannot stand by their advertisement....

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    Customer ServiceCoveragePunctuality & SpeedStaffBillingLoan Process

    Reviewed June 12, 2020

    I've made an attempt to apply for Progressive Leasing to obtain a phone through Cricket, however, it was denied due to the fact that they were unable to verify my credit card. Called the phone number to speak to customer support and the employee said that my because my addresses didn't match, they were unable to process my card. ??? Mind you, my card is linked to a P.O. Box billing address, as we don't have a mailbox at our home (rural area). She then told me to reapply again by inputting my home address as my billing address. Again, I got the same denial information. I sent an email to the customer support and they sent me a copy of the denial status. Like Hello!!! I know it was denied, but how do I fix it!

    Anyways, I tried calling again the following day and she informed me that because the processing department (dept that reached out to me by email) processed my "denied" application, she's unable to help me and I need to wait another 30 days unless I have another card that I can give her. If I have another card, do you think I would be applying for a small loan?

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    Customer Service

    Reviewed June 11, 2020

    We purchased Sectional couch almost 8monts go from Big lots thru Progressive leasing. The fabric very bad. It is started fading and unraveling. It looks like crap and we trying to call progressive leasing but no luck.

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    Customer ServicePunctuality & SpeedStaffBilling

    Reviewed May 24, 2020

    My experience with Progressive Leasing (also known as progleasing) was one of the most frustrating and difficult experiences I have ever had. Usually, a company is willing to work with you if you have a problem. The problem I had was they could not read. They asked for bank statements. I sent one set. It was blurry and couldn't be read. The second set I took and enhanced and cropped slightly to make them readable. They did not show the whole page so they were unacceptable. It was suggested I convert them to pdf documents. I did and still they could not be read. (Now all this time, they were completely readable to everyone but Progressive Leasing). I even spoke to a supervisor, Mark **, who informed me he could do nothing.

    When was the last time a supervisor had no control over his employees. The last set was snapshotted and was perfectly clear. You guessed it. They could not read them. Finally, at this point I gave up. They said "Oh, we care about our customers." I told them I had done everything I could and what else did they want. I still have no idea. I even called the supervisor back and the woman on the phone is the first one to check the spelling of my name (misspelling due to their error) and discovered it was badly misspelled. Now they cannot even talk to me. I have never found a company so customer unfriendly as this one.

    Don't just stay away, run away as fast as you can. Oh, lest I forget, the last suggestion they made was that I apply for the financing and just let the other party make the payments. I told them no way. I had done that once before and ended up prosecuting the person for identity theft. Have you ever? No reputable financing company would EVER make a proposition like that. So I do not recommend Progressive Leasing in any way.

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    Customer ServiceTechSales & MarketingPunctuality & SpeedStaffRatesTimeliness

    Reviewed May 23, 2020

    I signed up for Progressive Leasing at Lowe's. It was a simple process. Within 15 minutes I was able to purchase a freezer and schedule a delivery. After delivery, I noticed there was damage. I called Lowes and they offered a discount if I kept it. I called Progressive Leasing and explained the situation. The representative called Lowes right then. She was able to verify the discount and then adjusted my account. The next day I double checked my account and everything was perfect. I paid off the freezer within the 90 day option and everything was great. I would highly recommend Progressive Leasing for those situations when you need something and don't have the cash. I do suggest the 90 day payoff so you don't get stuck in the long term contract. The interest rate is very high.

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    StaffBillingTransparency

    Reviewed May 21, 2020

    Progressive Leasing came in handy when I needed to buy furniture. The entire process was transparent and fair. I selected the 90 days payment option and completed the process smoothly. I will recommend their business to friends.

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    Punctuality & Speed

    Reviewed May 19, 2020

    I had an emergency to buy a recliner and didn’t have the cash right then, but wanted to pay off quickly. Used Progressive for 90 days same as cash and it was quick and convenient. They are connected with several different stores.

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    Customer ServiceStaff

    Reviewed May 10, 2020

    The lease purchase was incredibly easy. The customer service provided was amazing and greatly appreciated. It was during Covid 19. We had to conference call with the merchant. I could not have asked for an easier and more pleasant experience. Thank you! Thank you!

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    Punctuality & SpeedStaffBilling

    Reviewed May 8, 2020

    I have bought a number of items through this company, but my approval amount goes lower each time I buy an item. I have never been late or missed a payment. Really hard to understand why my amount goes lower. I will not be using this company again. You should consider doing the same.

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    Customer ServiceOnline & AppStaff

    Reviewed May 4, 2020

    Lee was very patient, friendly and helpful in helping me finish my online application! Must of spent about an hour helping me. Great customer service. She deserves a raise and a free lunch. Keep up the good work!

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    Customer ServiceContract & TermsPunctuality & SpeedStaffBillingRates

    Reviewed April 29, 2020

    During the Coronavirus pandemic, I contacted Progressive as soon as I knew I was going to have trouble making payments until money started coming back in. The person I spoke to was fantastic, told me they would extend my 90 days same as cash option out to the end of May, 2020 to help me out, and that payments would be suspended until then. I asked at least 3 times - "So I don't need to make ANY payments until May 30, then just pay off the 90 days same as cash amount, right?" - and the rep confirmed that was correct every time I asked.

    Fast forward 1 month later, and I start getting several calls per day, all from different phone numbers, all from Progressive Leasing telling me my payment is past due, but they are there to help and to call them back. I call back and advise of my arrangement with the 90 days same as cash offer being extended, no payments due, so I'm not technically past due - and the woman on the phone says, "Actually you ARE past due, more than a month past due, and it's not actually 90 days same as cash..." and then rattles off some other description of some number of days and interest, etc. I explain again what I was told about not having to make any payments until the date I was given in my first phone call to them, and am told I'm wrong, that they know that's not what I was told.

    I have made every one of my payments on time every month since I started this lease in January - why would I intentionally NOT pay something I know is going to go past due and possibly damage my credit even further? I know what I was told on the phone with the first phone call - I wrote it all down, name of the rep, date I called and the time I called. I asked several times and was told I didn't have to make any payments until the end of May, and then I could just pay off the 90 days same as cash amount.

    In the end, the rep that I spoke to today told me she could "push off" the payments to the end of the month and I might still get a couple of phone calls, but to ignore them. Which leaves me wondering why she had to be so difficult in the first place? Pretty sure I won't be dealing with them again. My experience seems so similar to the other experiences I'm seeing listed here - it just makes me feel uneasy about dealing with them - like the right hand doesn't know what the left hand is doing at that company.

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    PricePunctuality & SpeedBilling

    Reviewed April 29, 2020

    I bought wheels and tires from a store and used this company make payments. Come to find out they’re charging 110% more than the actual product you are buying. They say it’s leasing fees. Stay away at all cost, do not use them, it’s the first and last for me. It’s better to turn them into the BBB instead of trying to talk to them. It’s unfair practices, they’re thief’s, and try to prove that they can any way to make them look like the good guy. Stay away at all cost. You don’t get told what they do until it’s too late.

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    Customer ServiceRefunds & PayoutsStaff

    Reviewed April 22, 2020

    Love the 90 day pay out option. Customer service is always great and I do a lot of shopping with this company. They are very helpful. My go to people. Everyone is so nice on the phone and very helpful. I love this company.

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    Progressive Leasing Company Information

    Company Name:
    Progressive Leasing
    Website:
    progleasing.com