Progressive Leasing Reviews

I was then told I would need to pay $85 to exchange or resolve the lease—despite the original headphones being returned and the replacement costing the same. This cost was not clearly explained at the time of purchase and appears to be related to lease fees, not the product itself. This experience was extremely frustrating and confusing. If you’re buying low-cost items, do not use this leasing company. Returns and exchanges are far more complicated, and you may still be charged even if you return the item quickly. None of this was clearly explained upfront. Best Buy needs to do a better job informing customers that leasing significantly changes return and exchange rights. Buyers deserve full transparency before agreeing to a lease.

My husband got approved for 3,911.50 amount and had to put down $161 and some changes, but Progressive system would not let him. Progressive system kept saying he had option to put $161 or some other amount $1,100. I’m not sure exactly but it was messing up. The Zales employee Tiara called Progressive Leasing and stated basically what’s going with my husband account and explain the issue. Progressive stated it was messed up on their end and it will be fixed in 1-2 business days. I called Tiara from Zales to ask her if the issue was fixed because we didn’t see it on our end. She said no. We came back on Black Friday 11/28/25 the the issue was still going on.

This is the day my husband had to work and met me at the store Zales. Zales employee Tiara called Progressive Leasing to ask about the same issue. The employee from Progressive Leasing stated she can see the issue was fixed in the issue. Tiara asked why is it still trying to make Mr ** (my husband) pay $1,100. Progressive Leasing stated it shouldn’t and placed us on hold. This issue took an hour or more. Finally, she stated the issue was fixed and Mr. ** should be able to pay $161.00 today. I said what will be the payment every two weeks. Tiara from Zales asked the employee from Progressive Leasing, she said $245.56. My husband said, "Ok, I’m fine with that." Tiara hung with Progressive Leasing and processed the purchase.

After that, it was hell ever since. My husband received his contract through email which everything was finalized stated my husband have to pay $374 every two weeks, which was not correct payments was supposed to be $245.56. I called Progressive Leasing on 12/4/25, spoke with the supervisor, Crimson, explaining the issue.

She stated she will call Zales because they paid 5 thousand something dollars for the ring and they don’t see $3,911.50. I said how my husband wasn’t even approved for 5 thousand anything. It doesn’t make sense. She put me on hold to call Tiara from Zales, got the information from her, came back to me and said that Zales will have to make the changes. I said what?? Zales doesn’t have to make changes to anything changes are on your guys end. Crimson from Progressive Leasing told me not to worry, the changes will take 1-2 business days and please send the receipt you have with Zales. I said, "Ok" and sent the email to Progressive Leasing.

Tiara from Zales called and informed me that Crimson from Progressive Leasing was acting like she wanted me to tell her a different price. Tiara said, "I told her you guys did a trade in so that’s why the prices should be $3,911.50, not $5 thousand nothing." Tiara stated to me she is so sorry this is happening. I told her, "It’s not your fault." My husband waited; no changes was made. Called Monday morning, 8th of December 2025, spoke with Santiago, the supervisor. I explained to him what happened, he said the issue is supposed to be fixed on 12/10/25. I pissed off by this time because I feel like we are getting the runaround. I said ok, but if it’s not fixed, I’m going to be very upset. I’m just going to say the issue was never fixed.

I had to end up getting the manager from Zales on the phone Brandon. By this time, I have already have spoken to 3rd supervisors from Progressive Leasing about time I got to Jeff, which would be the 4th supervisor. Brandon from Zales and I spent over an hour with Jeff, the supervisor from Progressive Leasing for him to tell me the issue will be fixed tonight and I should get a call from Progressive Leasing. I stated to him that you guys always say that and it never happens and if it does, it’s a ongoing issue. Brandon even stated to "Can we speak with the resolution department." Jeff said, "No, they don’t take calls." Brandon stated, "Can we get this issue taken care of today because my customer has called you guys and there’s no resolution." Jeff stated, "We will definitely call Mr. ** about this issue." You think we got a call, absolutely NOT!

I’m beyond done with Progressive Leasing! I even called today 12/12/25 asking about the issue and this supervisor told me that they have $3,911.50 in the system, so the payment is the payment. He definitely got an earful from me. I told my husband we can just take this ring back. I told Brandon from Zales tell Tiara I’m so sorry but we will have to return the ring. Brandon stated, "We really don’t want you to since you're happy and he will reach out to the district manager about this matter." I told Brandon if wasn’t for us wanting to buy a house, my husband and I would get a Zales card because Tiara was patient and had amazing customer service with us. I have used Progressive Leasing before in the past and because my husband used them and this was his first time experience. They will NEVER gets business from me.