Progressive Leasing Reviews

They said I need to make a $20 intail payment at the end of signing the contract which I did. It shows it went through. Come off my card and said merchandise would be by retailer. When I called 4 days later they had no record of order. Had 3 $20 payments that shows Progressive took off my card connected then they told me the retailer which was Home Depot was responsible for the refunds and they will not refund my money. I have screenshots of each transaction the contract and it telling me that waiting on delivery but telling me I need to make another $20 payment first. They are thiefs. Scammer.

I have been a loyal Guitar Center customer for more than 20 years. In fact, I even helped build the largest Guitar Center in New York City in the early 2000s and worked there briefly afterward. Because of that history, it genuinely pains me to write this. Unfortunately, the level of customer service I have experienced recently has been some of the worst I have encountered anywhere, and I have been purchasing musical instruments for more than 30 years. In less than two months, I have had three negative experiences with Guitar Center and two separate issues involving Progressive Leasing.

I have been messing with Progressive for many years and the policy, red tape and service have all changed. I have been trying to complete a lease for 3 days. First in store with Home Depot after shopping and ready to check out, we were told we needed to enter all the items on the app. Day 2 told we could not use the military discounts nor could we purchase items on sale. After speaking with 2 supervisors and countless representatives over last 2 days I have 22 items in my cart and no one can help me make a purchase. I ask for a supervisor again today and was there were too many people in queue and I would need to call back tomorrow which would mean day 4 of trying to make a purchase.

If I could give ZERO STARS I would. I had two agreements with Progressive Leasing. Auto paid every two weeks - never ever late. I am an excellent customer. I wanted to buy from a different store so I contacted PL cst support and they told me if I paid off one of my two agreements early, I would be able to purchase from a different store. So I paid off one and applied for a new store. I was approved. I added an additional debit card to my PL account (I use two different banks for two checking accounts and a savings account). There seemed to be an issue adding that card. I also received an email to use Plaid to link my bank account again. I did and it went through successfully.

I got qualified over 1500 on Progressive and once I was about to make a purchase, my card didn't go through. A purchase from my card was only 50 dollars at the moment. Well, I even received a message from my bank saying they thought fraud was going on and wanted to make sure it was me, and I confirmed it was me making the purchase. So I try again, and nothing. So then just talked with a representative from Progressive, and they just told me they couldn't do anything until 30 days after my account was clear from the situation! My card was never locked (I thought), made a purchase afterwards, and the card passed, but now I have to wait 30 days I guess to swipe my card. Really sucks even though Progressive talked to me to confirm it was me and NOT A FRAUD they still decided with their 30-day wait. Then what is the whole point of talking to a representative? Don't help at all.

If there was a 0 rating I would give it been with this company for years and spent 10s of 1000s of money with them. Things have definitely changed for the worst. Got approved. Made my order made my initial payment. Went to sign told me they needed more info but won't send the request email for up to 7 days. After spending hrs on the phone the lease before this one was even more difficult but after 7 days of phone calls with them finally went through. Think twice before using this company.

I was behind 1 payment and when I called, everybody was super understanding and very flexible with payment options! Highly recommend them to anybody!!!

I have successfully paid off 29 lease agreements in full, all within 90 days. I was consistently approved for $2,000–$3,000 based on my lease history and payment performance. Over the past year, however, my approval amounts have gradually decreased, and now I am no longer being approved at all. When I contacted customer service, I was told this was due to changing my bank account. This is extremely frustrating and inconvenient, especially in today’s economy. Progressive has been a major help for my larger purchases, and I worked very hard to maintain a strong payment history by ensuring I never defaulted and always paid my leases on time. It is disappointing that despite my long history of responsible payments and successful payoffs, changing my banking information has seemingly caused me to lose approval eligibility entirely. I would appreciate a review of my account and consideration based on my proven payment history and loyalty as a customer.

Then I was told I had to redo my credit app which I did. Then I was told after I reapplied that it would take up to 30 days before I would be receive an approval amount. Then I called back and talked to the 4th person (service rep). He informed me that I should never have re applied bc that voided out the previous approval. I've been a loyal customer of yalls for years and I can promise I will never go back through you guys until you can get your business in line. I do not recommend anyone to use you guys because I've wasted over half the day dealing with your reps that clearly doesn't know how to conduct ur business. You have missed out on making money from me going forward.

When there is a problem they never can find the notes about the issue you have with your loans. When you send them proof they never get the email. It’s going on a month trying to fix something I didn’t do or get from the place!

The biggest rip off, do yourself a huge favor and do not have anything to do with this company.

I keep getting emails about a loan that is past due and I never recall ever having anything to do with Progressive Leasing. When I called the first time about it the guy I spoke to to said he was putting a request in to the supervisor stating that this was not mine and disputing it. And now I keep getting emails saying that my balance is past due. When I called again I asked that documentation needed to be sent to me supporting this loan and what it was for. The lady on the phone continued to tell me over the phone what it was for and that I bought an iPhone 12 in Georgia when I have never been to Georgia. Then she told me I had to go file a police report and send that to them. After I demanded that the documents and proof of this purchase she said that she would email over the documents.

If I could give this place a negative rating I would. Their customer service sucks! They owe me a refund and I haven't received it yet. it's been almost a month since they so called processed it. All they keep saying is they have refunded it and it's on my bank. I sent bank statements showing I haven't received anything they still are telling me to contact my bank. I will never deal with this place again regardless of the retailer. It's not worth the headache. I reported them to BBB.

I have used PROGRESSIVE LEASING on several occasions. However, lately they keep saying all my debit cards aren't valid and only doing direct withdrawals from my checking account works when making payments online. However when I call and they run any of the cards, it ALWAYS works. They do this for a couple of reasons. A, on your payment due date, your payment is rejected and is now late incurring a hefty fee. B, They have to pay a small fee on ALL card transactions. This hurts their profit margin and they want every single penny they can get. Direct Withdrawal Payments cost absolutely nothing.

Progressive Leasing is full of baloney, this new overseas takeover, they have they're scamming us out of our money. You're being tax double for whatever items you purchase from the store, so your initial amount is way different. Once you leave the store where you made the purchase at. My experience was I made a payment. They told me I had 230 to pay the 90 days. Well, they took a lot more than what was due when I called. They gave me excuse about, they broke the payments down, and it was a bunch of bologna, but I got scammed, do not use them.