Our promise. We provide a buying advantage with verified reviews and unbiased editorial research.
About Progressive Leasing
This profile has not been claimed by the company. See reviews below to learn more or submit your own review.
Progressive Leasing Reviews
A link has directed you to this review. Its location on this page may change next time you visit.
- 4,240,639 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.

I will not ever utilize this service. They have taken more money than the product is worth. I had asked for a refund and they declined. Now I have to go to my bank to have them take this charge off. Terrible company.
I have been a customer of Progressive Leasing for over 10 years and at conclusion of my last lease agreement in 2021 I had a credit line of over 4000.00 available. I had not had a lease since then and wanted to utilize it to purchase a lawn mower with payments. 4 months ago I applied. I was told that I needed to update my banking info and have 30 days of bank statements and update my name. 30 days later I updated and uploaded all required documents. I then called they stated 60 days of statements and bank verification needed. I called back 60 days later, uploaded my drivers license and did the bank verification. Was told they only needed to change my last name in their main system which was why I was being declined. Stated to reapply in about 1 week to allow for name change. I did this. Checked back, says pending information needed, had to call yet again (each call is usually over an hour with lots of hold time).
They stated I had sent my pdf in black and white (told them I was looking at the email attachment and it was scanned in color). They then said they needed to reverify my bank info and get a new pay stub and that should do it. I went through several more hoops only to get an email 5 min later denying me. I called them back and asked the reasoning considering I had done thousands of dollars of business with perfect payment history and a history of paying off early. Expressed my frustration and the agent got testy and rude. Said he could not provide the reason. Said I would get an email. I stated clearly I received the email and there was NO REASON listed. He again says, "You will get an email."
My response was, "Apparently you are not listening. I did receive several emails none with reasons listed." He then told me to reapply in 30 days to which I stated no chance and that I would be filing complaints for unsavory business practices. This complaint is more of a buyer beware rather than a resolution since they have stated they cannot do anything. They will only read scripts and reprimand you if you say the word **. I am very sad because a couple years ago they had excellent customer service and went above and beyond. Now they are just another disappointing business.
Thank you, you have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.
I purchased furniture, upon arrival it was damaged and I am unable to use it as the foot of the couch doesn’t have a hole to screw it into, so it is lopsided and useless. I have given them $900 thus far and they are demanding the final payment before they are willing to review my options on how to fix this. I paid the final payment and now they are ghosting me. I purchased furniture for $2215 in total. I cannot use the items and I have reached out to the company numerous times. I have completed in total 7 leases with them and always swore by this company prior to this. This has been a nightmare and I am unfortunately out a lot of money on furniture I cannot use. I am very upset and will never be a returning customer.
Bumps in the road resulted in my credit being bad. I’m working on rebuilding it but Progressive has been a God-send because it’s allowed me to get the things I need. They’ve been a great company and very easy to deal with.
Been on the phone with Progressive Leasing for 3 1/2 hours. 6th person I talked to was very rude. I'll never use them again. Verification process is a joke. One person says 1 thing is acceptable another says it's not! Get your ** together! Unreal.
As long as you keep your payments in the 90-day early payout option, you are good. But do not sign up for the 12 -month leasing option. It is a scam. I paid out my balance in a 90-day option and was still being charged each week. My initial balance was $1000. I paid $1100, and they were still trying to make me pay for another 12 months. The so-called supervisor I spoke to was rude and hung up on me... she did not know what she was doing anyway and when I asked her about my 2022 purchases, she danced all around the amounts because she did not want to tell me that I had already satisfied my balance. Rip off.
I applied and got the notification that more information was needed, so I sent in everything that was needed. A week later, still haven’t gotten an update so I got home from working a 16 hour shift and decided to call them because I was trying to get approved for Lowe’s so that I could get a heater for my home. I was on the phone with one woman for over an hour but she kept telling me that my driver's license and Social Security card was coming in black and white. She told me to figure out why my phone was taking black and white photos and then to call back. I got off the phone with her and called right back. I got on the phone with a second person and this time it lasted 17 minutes. He said they were busy and to call back in 20 to 30 minutes. Called back to talk to a third person!
This time the call lasted another hour and 7 minutes! The third guy told me that they got everything, and he got an approval but he had to call my bank to verify and he would call me back with an approval amount within the hour. I ended up falling asleep because I had just worked a 16 hour shift, drove my 2 and a half hour drive home from work and spent almost 3 hours on the phone with them. I woke up with a denial email. I was told several times by that guy that I had an approval but he never would tell me the amount. Just kept me on hold and to only lie to me and say he needed to call my bank before giving me an approval amount.
This company has the worst customer service experience from the supervisors. Spoke with 2 supervisors and said they would return my call within 24 hrs. Didn’t receive a call back regarding my account. I have 2 account that payments were applied to. The supervisors are not very knowledgeable in handling escalation and providing valuable feedback. In order to have quality services in a corporation, one team lead must teach to grow in a corporation..
We were finally able to get this resolved - I found a person that explains the actual steps they take etc. When the table FINALLY got returned, and I returned the other two new items, Progressive fixed the account, and I owe nothing. It would have been helpful for someone to explain things in the first place. (One person did explain how the actual rental works, such as "when you rent, we buy the item from Wayfair etc.", Well duh ok I get that, but I need to cancel lol). ANYway, maybe Prog will learn from this and update their info a little. I have learned a lesson too.
I've had several leases with Prog, and we pay ours off way early (know before you go!) Oct 4 I got a table with Wayfair, and then realized it was not going to work in the kitchen, and I wouldn't be able to get it in here by myself. So I canceled -- TRIED to cancel (ten mins after ordering it). Wayfair refused, and said I'd have to call Prog. I did that to no avail. Called again and got a person who transferred me to another person. She assured me it was OK, I don't have to buy something I can't use. She gave me an email address to use, told me what to tell them, and said she'd do same on her end.
Today, Oct 25, it was still not resolved. I finally used Wayfair chat this morning 10-25-22, who said the table was "in transit", but she did a return so it wouldn't even reach the house. I had to pay $133 for a return shipping fee. So please know before you sign. Because they tell you one thing, and you experience quite another. The lease should have been cancelled right away, no fuss.
I have had 4 loans through this company. Never had a problem until now. I paid off one of my loans for 1700 dollars and tried for a new loan. Got declined because my other account is delinquent due to a customer service representative pushed one of my payments and said it would just be a double payment at the end of the loan. That wasn't correct and now I am being pushed for their representative giving the wrong information to me. I will not being doing business with this company no longer.
Progressive Leasing author review by ConsumerAffairs Research Team
Progressive Leasing helps retail stores and merchants obtain financing for their customers with less-than-perfect credit by offering an alternative to traditional financing. It offers a lease-to-own purchase program for stores to offer their customers as an additional payment option, ensuring they are able to leave the store with the purchase they came in for.
Purchasing merchandise: Customers have two options for purchasing merchandise in your store: cash or credit. For customers who have less-than-perfect credit, obtaining financing may be hard or impossible. Progressive Leasing offers your customers a no-credit-needed program that comes with a 90-day payment plan.
Business benefits: Using Progressive Leasing’s no-credit-needed payment option lets retailers and merchants accept more customers, increasing their sales numbers, reducing the number of layaways and increasing the number of repeat customers. Even is a customer has good credit, have Progressive Leasing’s 90-day payment plan gives your store another option to offer customers.
Features: Progressive Leasing makes it easy for your customers to work with them by providing a simple, step-by-step process to ensure complete satisfaction. Customers will experience easy online applications, a seamless approval process and automated payments.
Store portal: Progressive Leasing offers retailers and merchants an online store portal where they can log in and monitor the status of their customer’s purchases. It also includes retailer procedures and contact information for Progressive support.
Request more information: If you are interested in learning more about Progressive Leasing’s program, you can fill out an online form with your store’s information. The form requests information like your stored website, how long it has been open and the type of merchandise you sell.
The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.
Progressive Leasing Company Information
- Company Name:
- Progressive Leasing
- Website:
- progleasing.com
You’re signed up
We’ll start sending you the news you need delivered straight to you. We value your privacy. Unsubscribe easily.