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These people will steal your money, don't do business with them, one payment didn't go through but they didn't call me about the issue instead they sent me an email saying it was paid off, a month and a week later they are charging me the payment and fees. They blame my bank for it, if they would have notified me within a week or at least 2 I would have avoided their stupid fees, oh and bad customer service. They will rip you off. Don't do it.
I bought a computer thru Progressive Leasing but wasn't satisfied with my purchase and their customer service was great and let me return the items at no cost to me. Zero hassle and voices over the phone. I will definitely be using them again when I find the right computer for me.
I purchased a item using Progressive Leasing in September and was told I would get a info packet ten days after my purchase. I called in October asking about the payments and they could not give me any info because they said they did not get the purchase info from the store. Called a couple times after that. And November 22, TWO MONTHS after my purchase, I called and they said they still do not have any info about my purchase and I should contact my store about it. First off, why should I have to call anyone for money I owe you!
So finally, December 2 I get a email that my payments have started, and will be withdrawn Dec 4! NO WARNING AT ALL! And when I called Dec 6 the rep named Dakota, said they got my info from the store November 1 and that’s when my plan started. Again, I called Nov 22 and was told they didn’t! So after a long debate after complaining Dakota didn’t budge and just apologized for the mistake! And also I lost 30 days from my pay in 90 days and no interest is added! So Dakota's “solution” to that is I have to pay $100 and I get a extra 30 days to pay in cash interest free. I know this is a long review, and I could go on. Bottom line, Progressive Leasing is not a trusting service and I’m still waiting to see if they will make up for THEIR mistake but it will never happen and once I pay this off, Progressive Leasing will never see another penny of my money or the store who gave me the confidence to use Progressive Leasing either!
From day 1, not 1 person I've talked to at Progressive has told me false or misleading information. First, a year ago when it took over an hour to receive a quote. I received a quote from one person, then when I called back my information was lost and I had to repeat my information again, plus my quote went up! It was still cheaper than State Farm so I agreed to give Progressive a shot. 1 month into my policy, my cost goes up because they found out about my accident which I had disclosed in our initial call, very clearly.
Very dissatisfied, once my policy was up, I cancelled my 4-person policy and went with Ca Casualty due to my new employee discount. Then when I tried to call for another quote for my parents only, the number I called which I got from the website, led me to claims, which then had to transfer me to sales! Finally, when I asked the saleslady for the sales number, she told me it was 1-800-Progressive- she could not even spell this out for me and Progressive is 11 numbers! It's actually 1-800-Pro-gres! Dum Dum. This lady's name was Lisa, I just spoke with her around 11am PST, 12/1.
I bought a mattress from them but the mattress they showed to me is totally different. Is too soft now. I'm suffering from sciatic nerves. I can't sleep well. I call this them 4 Times. I email them too but no answer.
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My experience with Progressive was amazing. The products I really wanted were available and at a reasonable price. The customer service was very helpful and patient, they had a very nice personality and everything was done very fast. I really liked my first time dealing with Progressive and I know it won't be my last. I have already recommended some of my co-workers to try it.
Providing this review on behalf of my son: My son "bought" a speaker/amp combo from the Federal Way Cartoys in July 2017. The salesman explained the price of $1,385.74 if paid off in 90 days. My son agreed because he's in school and was only working for the summer break. The guy set the weekly payment but set it for a 12 month period, and not 3 months. My son says the guy never told him that he would need to change the payment himself to reflect a 90 day payoff. He called at 90 days for a payoff and found out he hadn't been paying enough, so the amount he owed had doubled. I read the contract and his options were to keep it and pay or return the merchandise, so he decided to return it. I listened in on the calls so I could know what needed to be done. We have been on the phone multiple (and I do mean multiple times) with these people.
Initially we were told to take it back to CarToys: can't do that. Then we were told they would arrange a 3rd party to pick it up once it was removed, and to provide a picture of the merchandise to an email once my son got the call to "verify the merchandise being picked up". That call never came. We call back and are told there's no one to pick it up and we'd need to ship it with a provided label, but we'd have to find a box. At the post office I'm told the box is too big to ship Priority (the label provided). I Call Progressive and they say they don't have any other label available. Now I'm told to email the pictures in order to get a call for pickup. So I immediately send the email. My son then gets a call days later saying they will only send a label; no pick up. No label received, so my son calls and is told he needs to provide the measurements of the speaker and amp before they will send a label. WTH!!!
Meanwhile, they said my son has until 11/11 to return it or they'll start charging him again. We've been trying to return this stuff since the end of September. The major issue is the lack of information give to customers, at purchase and when trying to return items, and the amount of time it has taken to get any information (be it misleading or correct) from them. And the only ones who benefit is Progressive. My son is new to this but I am not new to the scam.
I went into Ashley furniture store in need of bed sets for my kids. Their original bed sets were falling apart and with the money I had left I decided to give Ashley’s a try. They were great up until trying to find me a finance company, I had been there for maybe 5 plus hours in this process. After rigging my account to make the final sale, Progressive Leasing is who financed my bed sets after it were all said I’m done. Financed me for 2,000 and 4,000 in total. I’ve been paying 174.36 bi-weekly since March. I’ve been calling them since I started paying on my account they are very crooked. I wish I took the time out to look more into who financed me. Their ratings are terrible!
Wanted to get my wife an upgrade at Kay’s. Credit was shot, so they offer a leasing program, applied for it and got approved. After leaving with the ring and sitting down having dinner with my wife, I received an email from Progressive of the payment plan. We looked over at it several times and realized the total was higher than ring was worth. (405.41 for 13 months). The next morning we return the merchandise. Progressive gets one star from us for trying. Never makes a decision when you’re desperate.
I recently financed a mattress from Mattress Firm and decided to upgrade from the $700 I was initially going to get to a $1200 mattress. I did not have the money but I know my credit is decent enough to finance so I did. I was told I had 1 year to pay off the, let's call it $1300 after taxes. They immediately started deducting money from my bank account on payday which wasn't a problem until I sat and thought about how much I was paying vs the frequency of payments.
I called Progressive Leasing to inquire about the charges and I was told by "Dave" I was paying $2400 for my mattress and their "leasing fee" (100% interest). After a very brief exchange with him I asked for a supervisor and he then connected me to "Sue" who only apologized for the misunderstanding and continuously reiterated "you signed the lease agreement" which I never argued. After explaining to her that I signed under the pretense of paying the $1300 she only replied "you signed the lease agreement." After a few more minutes of back and forth she says "all I can do for you is give you a 30 day extension without the extension fee." If I could reach through the phone and choke her I'm pretty sure I would have. After all the FLIPPING headache I now have another 30 days to pay off my mattress. Moral of this story DO NOT USE PROGRESSIVE LEASING!!! You're better off selling a kidney on eBay.
I have used this company on 4 different occasions with 2 different stores and I must admit my payments was low and they provided different options to pay off at any time. Application process is easy. Customer service is friendly and courteous. Will definitely use again and will definitely refer to friends and family because it is cheaper than going to a rental place.
This was a great and easy process. I work upwards of 70+ hrs a week so sleep is important and I was able to get a good payment for a great bed. For anybody working hard as I am to rebuild their lives who need a little easy here and there I'd highly recommend.
Hello everyone! Be careful with this "business". I purchased 2 Bluetooth speakers from them at a Sprint store and it was supposed to cost me $80 each ($160 + taxes), I have been making payments of $7.50 per week since May 15th 2017. Today is 10/2/17 and I owe them $350 still and if I want to pay off I have to pay $160!!!! This is a SCAM!!!!
I was given credit for my recent purchase. This will help me to rebuild my overall credit. Thank you for your support. I would recommend this Progressive Leasing program to anyone who was denied credit because of having a low Fico score. Good people sometimes fall on hard times and it becomes difficult to pay your bills. You sometimes have to choose between rent, Medicine, or food. This program will be helpful to those who need it.
My husband and I went to Mattress Firm to purchase a motorized bed and accessories, thereafter, we were given our total, we were told we could pay some upfront and finance the remainder, the following month we noticed our account was hit for over $300.00, we called and questioned this charge and was told this was given to us in our contract of which we never saw or received, I requested a copy of this so called contract, upon receipt we noticed this document had been filled in via a computer, there was no signature or any type of acknowledgement.
We explained this to the representative of which she repeatedly stated "this is how we do our contracts". Additionally, we later found out this was not a finance company as we were told but we had been coaxed into a lease... This purchase should have been approximately $3000.00, however, with this deceptive lease we will be paying over $5000.00. We are possibly going to file a lawsuit against these companies... Not happy. Oh forgot to mention the bed worked for about 2 weeks, therefore, at present we have been paying and have no bed. What a nightmare.
Sketchy. I called to confirm the 90 days payoff option on a mattress and everything went great at first. They automatically deducted my payment shortly after each payday like clock work. They would even send a confirmation email informing me when they were getting ready to deduct the next payment from my bank account, that is right up until the end! I noticed they had not sent the usual email for the final payment so I logged into my Progressive account and mysteriously there wasn't a payment scheduled until Dec and it was Sept! I made the final payment that they failed to schedule immediately and was paid up in full. I truly believe they intended for me to "miss'' or ''forget'' the final payment even though they were the ones deducting it automatically. Be careful and don't trust that they will do what they are supposed to. You could be the one to pay if they drop the ball.
I paid my account off in July 2017. In September 2017, I received a notice that my account would be debited $230.82. I thought it was sent in error since my account was paid in full and closed. WRONG! September 22, it was debited! I called and explained what happened and was told by Chris that this has happened before and he apologized. He said in order for me to get my funds back I needed to show proof of my payoff and I did.
Later I received an email saying that I did not provide the correct information... so I called. Chelsie proceeds to tell me that they did their customers a favor by deferring a month because of the storm??? I paid my account off in July and the storm was in August and then you take a payment in September! So she tells me that I have to send proof that the funds were taken out and then I would be refunded in 7-8 days - WTH??? I told her it didn't take them 7-8 to get my money so they should refund immediately! Especially since I provided PROOF that the funds were taken. WAY too much hassle for something that was their fault in the first place - I believe there was something sinister behind this WHOLE thing and I am sure I was not the only one this happened too... I hope this helps someone!
Reading all of these negative reviews it's clear that none of these people understood the terms they were agreeing to. This is my 3rd time around using Progressive for financing of furniture and such from Big Lots. Yes, they jack up the price of the original purchase by half but if you pay the same as cash price in 90 days (which is clearly stated in the contract you are asked to sign) you don't get charged the extra. Pay attention to what you're agreeing to and your 90 day early buyout date and you're golden.
As stated in my initial review, if Progressive Leasing corrected my issue that I would make another review. As a follow up to my question, "how was Progressive Leasing collecting state sales tax for items not purchased in the state which I live?" The response from Progressive is, "they don't." I am happy this matter was resolved; however, the customer service agents representing Progressive on the phone should research their responses to its customers and not blindly answer questions without knowledge.
Tell the customers this or that matter require research and someone from the company will call the customer back. Just don't recite a cookie-cutter answer when clearly the response does not fix with that scenario. This will cause the company to have a BAD reputation amongst its customers. Remember as representatives of this company, your customer service agents are your mouth; give them the resources and education needed to successfully de-escalate a bad customer service routine call. I am now satisfied!
I am wanting to be fair with my assessment of Progressive Leasing. If they correct this issue, I will also post it as well. I bought furniture for my daughter who lives in NJ but did the purchase as cash and carry in a tax-free state. I live in the state of NC and I recently received the terms of my contract from Progressive. Here is where the issue is, how is Progressive adding a state sales tax for the state of NC for furniture carried and paid for in a tax-free state? What sale receipt will they be presenting to the state of NC for my purchase?
When I called Progressive Leasing and made my concerns known, I was advised that taxes are assessed based on the residence of the lessee and not where the furniture was purchased. Now, for that logic to make sense and be legal, in my opinion, I should have been able to pick out the furniture selected in NC and then have my daughter to pick it up in DE; contractually correct. However, this is not what Progressive Leasing allow me to do. I was told I had to travel to DE and pick out my furniture and sign the documents there; my purchase amount $1517 with no sales tax, receipt to prove it. Now, Progressive Leasing is wanting to collect state sales taxon behalf of NC. My question is "how?" If Progressive Leasing insists on keeping NC sales tax on my purchase, then I will be following a complaint with the various banking oversight committees which they have to answer to.
Sound Warehouse offered financing through Progressive for car speakers and amplifier. After making payments for the first two months we were offered early buyout. We paid in full and received notification that the account was closed. However for some reason the previous payment had bounced and the account was reopened. Two months later we start getting calls saying we owe on the account. It took us two months to hopefully get it sorted out by paying the "missed" payment but not without asking for full documentation to send to my lawyer. They even tried to charge me an additional $1000. All this for a $600 product. Their customer service is a joke. All they want is as much money as they can scam people for.
We have done business with Progressive Leasing several times. Contract was always explained to us, we were fully aware of the weekly cost (or set up bi-weekly, or monthly), the contract cost, and buyout cost. Example: you buy a sofa set for 1200... the contract amount will be about double that. It's a lease-purchase, somewhat like Aaron's, or RAC, etc.
You get 90 days to pay the amount in cash - the actual retail purchase price. So let's say your payments are $54 a week, you pay for two months, then you can buy it at retail price, with your paid payments subtracted. If you go over the 90 days, the buyout is a portion of what the remaining contract balance is. Your balance might be say $940, but you can still early payout at $516.
I hope my explanation makes sense. It's the internet. Lol. They aren't a bad company if you have less than great credit, or just don't like to mess with credit cards, etc. We've always had good customer service from Progressive, on the phone, and we do like the fact that the website allows you complete control of your payments. You can make extra payments, and it details the balance after each payment, which we really like. Just research before you sign up. And when at the dealership, ASK questions! Take a piece of paper with questions with you.
These people are full of crap. They lied to me about how much I would pay and when I called them out the customer service rep would not help me out because I couldn't remember the gentlemen I spoke to at the mattress store. He then proceeded to tell me I missed a payment by 4 days because my debit card was expired even though there another year plus until it does. Don't give your money away to these people. I was told I would only pay 1100 and the end cost is over 2300. ** this company.
I went to Big Sandy to look for a mattress set and at last I found one for $799. Went through Progressive Leasing to rent to own this furniture, and before I signed any of the documents on the computer, I had asked the lady what my biweekly payments would be, and she stated 51.34 biweekly. However this morning I received an email stating that my biweekly payments were now $66.86, and the payoff was $1798. That's double the cost of the price of the bed! None of this was explained during the process of applying for the Progressive lease or signing up on the Progressive lease. Needless to say, I will be returning this bed. Lord only knows how much they'll charge me to end the lease and return the furniture! Stay far far away from this company! Aaron's is at least slightly cheaper.
Walked into a store with money to buy furniture. Saw their leasing deal and decided to go with that to free up more money to help with the move. I was told that I would pay around $60 a month for 12 months, which works out to the price with tax and interest. So I agreed. The lady checking me out had me use her laptop. She'd explain and then say, click the boxes if you understand. Well, sure enough I find out that if I use the 12 months I pay double, over $1,200. I immediately contact the company telling them about this, and all I get is the run-around. They said well if I pay it off in 90 days, there is no interest. How do I know for sure? Nothing else has been true. So not only do I pay bi-monthly, but you have to pay double-bi monthly payments to pay it off in 90 days. No way this is legal!
This is the worst leasing company ever. They first told me I would be getting 12 month no interest then after I had sign the loan papers it said I had a 3 month same as cash offer. After that if it took the 12 month my balance had doubled what I initially borrowed. I will never I repeat never use this leasing company again. I wish I could give the zero stars!!! Furious.
I have a Progressive Lease through Kay Jewelers for an engagement ring. It was a beautiful ring that made my Fiancee VERY happy. Progressive helped me very much to get the ring and with fair biweekly payments. If it weren't for them I wouldn't have been able to pop the big question. If possible I would for sure give them more than just 5 stars!
I signed up online for their 12 month no interest & payments. I was approved but there was no documentation until I went in store to purchase. I was then told I'd have to pay the loan in 3 months, and told I'd have to call to verify I would be paying off my loan before the 3 months or face interest charges. I was completely misled online and the people in the store I purchased from were already aware of this fiasco and stated it was a rent to own. I am very dissatisfied with the false advertising this leasing company is providing. You end up paying double the amount for the product.
I don't understand all the negative reviews. The company does a great job letting you know all their options. With a family of 4 this option has helped me furnish my living room and a new mattress with their 90 day option which doesn't cost you anything more than if I bought it that day in the store. The representative that explained the program told me my payments come out on pay periods which are weekly for me so I pay weekly and it's fine. I always pay within 90 days so I don't get slammed with the full term payment that I am aware of.
I am on my second time using them and when I'm done I will use them again for the table my wife wants. All my furniture is Jordans which is very high quality. Very happy with their product. I feel the people who have had issues just sign documents without reading. I knew what I was getting and as long as you pay within 90 days you make out. Will be doing business with them again.
Didn't have a way to check balance online, but after contacting someone on phone, found out my 90 payoff had ended and I would have to pay back 355.00 when I only used 124.00 for a phone!!! Then was told the amount that I was giving (305.00) no longer available, and that I would have to apply all over for another loan at higher rate and that the remaining balance would be added on!!! Worst Business I have ever dealt with in my entire life span...
Lease to own - 1st off I was shopping at Conns Home Plus at the Sheridan store which I've had great experiences in the past. I was excited to hear that Progressive Leasing had joined their financing as greeted by Jessica and explain that I didn't want my credit hit. She was very upfront about the whole process. I got a great TV. Whole process was short and I would offer this to anyone. Salesperson and entire staff was knowledgeable.
Progressive Leasing expert review by ConsumerAffairs
Progressive Leasing helps retail stores and merchants obtain financing for their customers with less-than-perfect credit by offering an alternative to traditional financing. It offers a lease-to-own purchase program for stores to offer their customers as an additional payment option, ensuring they are able to leave the store with the purchase they came in for.
Purchasing merchandise: Customers have two options for purchasing merchandise in your store: cash or credit. For customers who have less-than-perfect credit, obtaining financing may be hard or impossible. Progressive Leasing offers your customers a no-credit-needed program that comes with a 90-day payment plan.
Business benefits: Using Progressive Leasing’s no-credit-needed payment option lets retailers and merchants accept more customers, increasing their sales numbers, reducing the number of layaways and increasing the number of repeat customers. Even is a customer has good credit, have Progressive Leasing’s 90-day payment plan gives your store another option to offer customers.
Features: Progressive Leasing makes it easy for your customers to work with them by providing a simple, step-by-step process to ensure complete satisfaction. Customers will experience easy online applications, a seamless approval process and automated payments.
Store portal: Progressive Leasing offers retailers and merchants an online store portal where they can log in and monitor the status of their customer’s purchases. It also includes retailer procedures and contact information for Progressive support.
Request more information: If you are interested in learning more about Progressive Leasing’s program, you can fill out an online form with your store’s information. The form requests information like your stored website, how long it has been open and the type of merchandise you sell.
Best for: retailers who want to offer their customers another payment option.
The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.
Progressive Leasing Company Information
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- Progressive Leasing