Progressive Leasing

I will not ever utilize this service. They have taken more money than the product is worth. I had asked for a refund and they declined. Now I have to go to my bank to have them take this charge off. Terrible company.

I have been a customer of Progressive Leasing for over 10 years and at conclusion of my last lease agreement in 2021 I had a credit line of over 4000.00 available. I had not had a lease since then and wanted to utilize it to purchase a lawn mower with payments. 4 months ago I applied. I was told that I needed to update my banking info and have 30 days of bank statements and update my name. 30 days later I updated and uploaded all required documents. I then called they stated 60 days of statements and bank verification needed. I called back 60 days later, uploaded my drivers license and did the bank verification. Was told they only needed to change my last name in their main system which was why I was being declined. Stated to reapply in about 1 week to allow for name change. I did this. Checked back, says pending information needed, had to call yet again (each call is usually over an hour with lots of hold time).

I purchased furniture, upon arrival it was damaged and I am unable to use it as the foot of the couch doesn’t have a hole to screw it into, so it is lopsided and useless. I have given them $900 thus far and they are demanding the final payment before they are willing to review my options on how to fix this. I paid the final payment and now they are ghosting me. I purchased furniture for $2215 in total. I cannot use the items and I have reached out to the company numerous times. I have completed in total 7 leases with them and always swore by this company prior to this. This has been a nightmare and I am unfortunately out a lot of money on furniture I cannot use. I am very upset and will never be a returning customer.

Bumps in the road resulted in my credit being bad. I’m working on rebuilding it but Progressive has been a God-send because it’s allowed me to get the things I need. They’ve been a great company and very easy to deal with.

Been on the phone with Progressive Leasing for 3 1/2 hours. 6th person I talked to was very rude. I'll never use them again. Verification process is a joke. One person says 1 thing is acceptable another says it's not! Get your ** together! Unreal.

As long as you keep your payments in the 90-day early payout option, you are good. But do not sign up for the 12 -month leasing option. It is a scam. I paid out my balance in a 90-day option and was still being charged each week. My initial balance was $1000. I paid $1100, and they were still trying to make me pay for another 12 months. The so-called supervisor I spoke to was rude and hung up on me... she did not know what she was doing anyway and when I asked her about my 2022 purchases, she danced all around the amounts because she did not want to tell me that I had already satisfied my balance. Rip off.

I applied and got the notification that more information was needed, so I sent in everything that was needed. A week later, still haven’t gotten an update so I got home from working a 16 hour shift and decided to call them because I was trying to get approved for Lowe’s so that I could get a heater for my home. I was on the phone with one woman for over an hour but she kept telling me that my driver's license and Social Security card was coming in black and white. She told me to figure out why my phone was taking black and white photos and then to call back. I got off the phone with her and called right back. I got on the phone with a second person and this time it lasted 17 minutes. He said they were busy and to call back in 20 to 30 minutes. Called back to talk to a third person!

This company has the worst customer service experience from the supervisors. Spoke with 2 supervisors and said they would return my call within 24 hrs. Didn’t receive a call back regarding my account. I have 2 account that payments were applied to. The supervisors are not very knowledgeable in handling escalation and providing valuable feedback. In order to have quality services in a corporation, one team lead must teach to grow in a corporation..

I've had several leases with Prog, and we pay ours off way early (know before you go!) Oct 4 I got a table with Wayfair, and then realized it was not going to work in the kitchen, and I wouldn't be able to get it in here by myself. So I canceled -- TRIED to cancel (ten mins after ordering it). Wayfair refused, and said I'd have to call Prog. I did that to no avail. Called again and got a person who transferred me to another person. She assured me it was OK, I don't have to buy something I can't use. She gave me an email address to use, told me what to tell them, and said she'd do same on her end.

I have had 4 loans through this company. Never had a problem until now. I paid off one of my loans for 1700 dollars and tried for a new loan. Got declined because my other account is delinquent due to a customer service representative pushed one of my payments and said it would just be a double payment at the end of the loan. That wasn't correct and now I am being pushed for their representative giving the wrong information to me. I will not being doing business with this company no longer.