Progressive Leasing

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Consumer Complaints and Reviews

Satisfaction Rating

Today I was wanting to lease a phone through Cricket Wireless but "Progressive Leasing" is who you make the payments to. I was told you only need an active bank account and income so I applied. And was denied several times. Why? I don't know! So I called and was told to email an 90 day statement and voided check. After I did I was still denied. The problem is these people gave me the run around. I was on the phone with them on and off for 3 HOURS for this information. I literally called them 9 times cause of a link they sent and never did. THE CUSTOMER SERVICE IS HORRIBLE AND THEY SHOWED NO SYMPATHY.

Consumer Increased Rating!

July 10, 2017, the last of the issues with Progressive have been been resolved by a manager from their Customer Relations department. A long series of unfortunate circumstances starting with a MattressFirm sales associate who did not fully disclose lease details, to Progressive associates and departments who were slow to mitigate damages, came to an end. No one was able to pinpoint where things got out of hand, but final closing documents were finally sent and the account and case are closed.

Tom of Carthage, MO on

Original Review

Purchased 3 mattresses from Mattress Firm and was told that Progressive was their "In-House" financing. At the time of sale, the salesperson at Mattress Firm was acting as a fully authorized agent for Progressive Leasing. The "lease" was SUPPOSED to be a "90 Days, same as cash”, in-house financing. No processing fees or financing charges were ever discussed or copies provided. $1300 down was paid on a $2159.99 purchase. The cash for the entire purchase was available, but I wanted to get some credit payment history started (I've paid cash for everything for 15 years and had no history still on record).

After the in-store payments for the bulk of the purchase were made, another amount was removed from my account the next day, and I still have no explanation for that one. Now Progressive explains by email that they get a one-time processing fee (never discussed before) and have outlined a complicated and confusing payment plan for the payoff. Oh, and that it's NOT their fault that all the information was not fully disclosed. They already have automatic payments set-up from my account (3 Only in the next 90 days). Why are they concerned with payoffs, financing, fees and 12 month options? This was supposed to be a straight-up 90 days deferred payment setup.

My opinion is that Mattress Firm and Progressive Leasing are essentially the same company and that the sales people are compensated agents of both companies. I am fully, legally disabled and on a fixed income. This is stress I don't need or can easily tolerate. The money is in the account to pay this off, and all I ever wanted was a straightforward and transparent transaction on some mattress. And incidentally, the mattresses "leased" thru Progressive were NOT new as represented, but "Second Hand/Used" units from previous "leases" (found this out AFTER the delivery), and so forth. In my opinion it is best to avoid either/both of these companies for safety's sake.

Satisfaction Rating

Scam, scam, scam!!! They tell you what your MONTHLY payment will be, but then they turn around and say after you've had the furniture for 30 days, "o no, your payments are bi weekly." That's not what I agreed to, now they want to double my monthly payment, that's not what I agreed to either. They use the old bait and switch scam... I will be filing a complaint with the BBB! BEWARE!!!

Satisfaction Rating

I purchased a bed/mattress, table and chairs. Purchase price was $1752. I was told it could be 90 days same as cash. My payments were bi-weekly at a rate of $145. After 3 payments, (90 days will be 27 Jul), I attempted to go online and pay off thinking I would owe about $1300. Not!!! The pay off is $1686, which means that even paying within 90 days, they charged me $300 over the purchase price! I do not recommend this. At this rate, it's better to use a rental company with a 120 day same as cash! At least they provide free delivery and the price is really same as cash! I plan to file a complaint with the Better Business Bureau.

Satisfaction Rating

We needed a new mattress but didn't have the money for one. Went to Mattress Firm because they finance. Were approved with Progressive Financial and told they would automatically deduct the money from our account every two weeks. Not a problem. That is until my husband switched jobs and his pay dates changed. Called Progressive Financial to let them know. They had already received the one payment for the month and we were told they would make the adjustment. Haven't missed a payment yet but every month since then and lately it has been up to a half dozen times a day, they call us and hound us. Even after letting the representative calling know we were told that we could still expect these calls. I don't even answer their calls anymore and not only that but they call from different areas of the country with different area codes and numbers. Do they think I am stupid? I have caller ID and if they aren't in my contact list they don't get answered.

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Satisfaction Rating

This company elaborate a contracts to trap a consumer in high interest % - 100% in 12 months loan. This is Legal????

Expert Review

ConsumerAffairs Research Team

The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

Progressive Leasing helps retail stores and merchants obtain financing for their customers with less-than-perfect credit by offering an alternative to traditional financing. It offers a lease-to-own purchase program for stores to offer their customers as an additional payment option, ensuring they are able to leave the store with the purchase they came in for.

  • Purchasing merchandise: Customers have two options for purchasing merchandise in your store: cash or credit. For customers who have less-than-perfect credit, obtaining financing may be hard or impossible. Progressive Leasing offers your customers a no-credit-needed program that comes with a 90-day payment plan.
  • Business benefits: Using Progressive Leasing’s no-credit-needed payment option lets retailers and merchants accept more customers, increasing their sales numbers, reducing the number of layaways and increasing the number of repeat customers. Even is a customer has good credit, have Progressive Leasing’s 90-day payment plan gives your store another option to offer customers.
  • Features: Progressive Leasing makes it easy for your customers to work with them by providing a simple, step-by-step process to ensure complete satisfaction. Customers will experience easy online applications, a seamless approval process and automated payments.
  • Store portal: Progressive Leasing offers retailers and merchants an online store portal where they can log in and monitor the status of their customer’s purchases. It also includes retailer procedures and contact information for Progressive support.
  • Request more information: If you are interested in learning more about Progressive Leasing’s program, you can fill out an online form with your store’s information. The form requests information like your stored website, how long it has been open and the type of merchandise you sell.
  • Best for retailers who want to offer their customers another payment option.

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Progressive Leasing Company Profile

Company Name:
Progressive Leasing