Progressive Leasing Reviews

These foreigners get on the phone be dumb asf, getting paid 20 bucks a hour and never seen 8k in a month, gave me a hard time to vet approved. I shared 2 incomes and gave me runaround for a whole week. Reading some of all reviews I am glad I was denied. I rather sell my ** before signing my life away to these avocado heads smh..

I tried them for a refrigerator at Lowe's. The 90 day start time was confusing and I missed the window from it all. They would not extend it for me as I explained that I thought I had two weeks left instead of one week to pay off the merchandise as they explained. I just needed that additional week. As a result, I was forced to pay almost three times the cost of the merchandise, with early payoff options that double the price off the bat.

I applied for a product with them, and everything went through after I paid. My merchandise started working the next day, so I canceled my order. I called them for a refund and was told it would take 7-10 business days. I was like, "Okay." I called back again, and another rep told me to email proof of the cancellation, so I did. A couple more days later, I called again to check the status. Another rep said they received the email, but it was blank (so they said), so I forwarded the same email back to them and was told it takes 30 minutes to an hour for them to get the email. I was like, "Okay."

They said I need to make a $20 intail payment at the end of signing the contract which I did. It shows it went through. Come off my card and said merchandise would be by retailer. When I called 4 days later they had no record of order. Had 3 $20 payments that shows Progressive took off my card connected then they told me the retailer which was Home Depot was responsible for the refunds and they will not refund my money. I have screenshots of each transaction the contract and it telling me that waiting on delivery but telling me I need to make another $20 payment first. They are thiefs. Scammer.

I have been a loyal Guitar Center customer for more than 20 years. In fact, I even helped build the largest Guitar Center in New York City in the early 2000s and worked there briefly afterward. Because of that history, it genuinely pains me to write this. Unfortunately, the level of customer service I have experienced recently has been some of the worst I have encountered anywhere, and I have been purchasing musical instruments for more than 30 years. In less than two months, I have had three negative experiences with Guitar Center and two separate issues involving Progressive Leasing.

I have been messing with Progressive for many years and the policy, red tape and service have all changed. I have been trying to complete a lease for 3 days. First in store with Home Depot after shopping and ready to check out, we were told we needed to enter all the items on the app. Day 2 told we could not use the military discounts nor could we purchase items on sale. After speaking with 2 supervisors and countless representatives over last 2 days I have 22 items in my cart and no one can help me make a purchase. I ask for a supervisor again today and was there were too many people in queue and I would need to call back tomorrow which would mean day 4 of trying to make a purchase.

If I could give ZERO STARS I would. I had two agreements with Progressive Leasing. Auto paid every two weeks - never ever late. I am an excellent customer. I wanted to buy from a different store so I contacted PL cst support and they told me if I paid off one of my two agreements early, I would be able to purchase from a different store. So I paid off one and applied for a new store. I was approved. I added an additional debit card to my PL account (I use two different banks for two checking accounts and a savings account). There seemed to be an issue adding that card. I also received an email to use Plaid to link my bank account again. I did and it went through successfully.

I got qualified over 1500 on Progressive and once I was about to make a purchase, my card didn't go through. A purchase from my card was only 50 dollars at the moment. Well, I even received a message from my bank saying they thought fraud was going on and wanted to make sure it was me, and I confirmed it was me making the purchase. So I try again, and nothing. So then just talked with a representative from Progressive, and they just told me they couldn't do anything until 30 days after my account was clear from the situation! My card was never locked (I thought), made a purchase afterwards, and the card passed, but now I have to wait 30 days I guess to swipe my card. Really sucks even though Progressive talked to me to confirm it was me and NOT A FRAUD they still decided with their 30-day wait. Then what is the whole point of talking to a representative? Don't help at all.

If there was a 0 rating I would give it been with this company for years and spent 10s of 1000s of money with them. Things have definitely changed for the worst. Got approved. Made my order made my initial payment. Went to sign told me they needed more info but won't send the request email for up to 7 days. After spending hrs on the phone the lease before this one was even more difficult but after 7 days of phone calls with them finally went through. Think twice before using this company.

I was behind 1 payment and when I called, everybody was super understanding and very flexible with payment options! Highly recommend them to anybody!!!

I have successfully paid off 29 lease agreements in full, all within 90 days. I was consistently approved for $2,000–$3,000 based on my lease history and payment performance. Over the past year, however, my approval amounts have gradually decreased, and now I am no longer being approved at all. When I contacted customer service, I was told this was due to changing my bank account. This is extremely frustrating and inconvenient, especially in today’s economy. Progressive has been a major help for my larger purchases, and I worked very hard to maintain a strong payment history by ensuring I never defaulted and always paid my leases on time. It is disappointing that despite my long history of responsible payments and successful payoffs, changing my banking information has seemingly caused me to lose approval eligibility entirely. I would appreciate a review of my account and consideration based on my proven payment history and loyalty as a customer.

Then I was told I had to redo my credit app which I did. Then I was told after I reapplied that it would take up to 30 days before I would be receive an approval amount. Then I called back and talked to the 4th person (service rep). He informed me that I should never have re applied bc that voided out the previous approval. I've been a loyal customer of yalls for years and I can promise I will never go back through you guys until you can get your business in line. I do not recommend anyone to use you guys because I've wasted over half the day dealing with your reps that clearly doesn't know how to conduct ur business. You have missed out on making money from me going forward.

When there is a problem they never can find the notes about the issue you have with your loans. When you send them proof they never get the email. It’s going on a month trying to fix something I didn’t do or get from the place!

The biggest rip off, do yourself a huge favor and do not have anything to do with this company.

I keep getting emails about a loan that is past due and I never recall ever having anything to do with Progressive Leasing. When I called the first time about it the guy I spoke to to said he was putting a request in to the supervisor stating that this was not mine and disputing it. And now I keep getting emails saying that my balance is past due. When I called again I asked that documentation needed to be sent to me supporting this loan and what it was for. The lady on the phone continued to tell me over the phone what it was for and that I bought an iPhone 12 in Georgia when I have never been to Georgia. Then she told me I had to go file a police report and send that to them. After I demanded that the documents and proof of this purchase she said that she would email over the documents.

If I could give this place a negative rating I would. Their customer service sucks! They owe me a refund and I haven't received it yet. it's been almost a month since they so called processed it. All they keep saying is they have refunded it and it's on my bank. I sent bank statements showing I haven't received anything they still are telling me to contact my bank. I will never deal with this place again regardless of the retailer. It's not worth the headache. I reported them to BBB.

I have used PROGRESSIVE LEASING on several occasions. However, lately they keep saying all my debit cards aren't valid and only doing direct withdrawals from my checking account works when making payments online. However when I call and they run any of the cards, it ALWAYS works. They do this for a couple of reasons. A, on your payment due date, your payment is rejected and is now late incurring a hefty fee. B, They have to pay a small fee on ALL card transactions. This hurts their profit margin and they want every single penny they can get. Direct Withdrawal Payments cost absolutely nothing.

Progressive Leasing is full of baloney, this new overseas takeover, they have they're scamming us out of our money. You're being tax double for whatever items you purchase from the store, so your initial amount is way different. Once you leave the store where you made the purchase at. My experience was I made a payment. They told me I had 230 to pay the 90 days. Well, they took a lot more than what was due when I called. They gave me excuse about, they broke the payments down, and it was a bunch of bologna, but I got scammed, do not use them.

So, the Progressive Leasing application from start to finish was quick and easy. I have used them three times. I always do the 90-day lease; otherwise, you pay more than double the total value of your items within 1 year. Their customer service has always been professional, easy to talk to, and friendly and respectful. I highly recommend them to everyone.

I had a Progressive leasing account for years, went away for a while trying to come back to them, but they denied my application. Well, this leasing company from another country can go to hell. Never been denied before, so they must of made a change. I'll find somebody else then. 😡😡😡😡🤬🤬🤬🤬🤬😖

I don’t usually had a problem with Progressive but that fact that I made a mistake when I was purchasing an item at Lowe’s with how the payment was taken. I was told to use them since I was getting a washer and dryer that I really needed at the time, I agreed but then less than 24 hours I changed my mind due to getting the money the next day. I called and tried to pay off the amount asap thinking I would just end up paying the amount of the contact, but the added extra charges and taxes saying that the amount on the contract was before all this. I was very upset and will never be using them ever again, I understand charging me all that if I used the lease to 90 days or even past a few days but it was less than 1 day and they want to take advantage and add 10% interest to everything to get their money. I am really upset and this will be the last time I use them. I am deleting everything and making sure I never get talked into using them again.

Terrible company to lease anything from. The representatives are misinformed and tell you what you want to hear just to get you off the phone. I was lied to about my lease and paid more than the contract showed.

This company is a fraud and a scam. I chose to pay the amount for 90 days same as cash and it bounced because they also tried to pull put my monthly payment - which my payoff was placed BEFORE and it should have been included and bounced my bank account in the process. They said it wasn't and charged me hundreds of dollars in fees on top of it. Customer service is terrible - they can barely speak English or understand it and will leave you on hold for 15-20 minutes. I am still fighting to get my account closed after paying it off. Buyer beware - they will scam you out of every penny they can!

I had not a problem with Progressive Leasing. I needed laptop and had no money to get one and Progressive helped me. I knew going in that I was going to be paying way more than just buying one outright. Sometimes in life you need to do what you have to do. Everything went smoothly. Picked my laptop from Best Buy signed my papers and my computer showed up in a couple of days. I bad the option to go pick it up but I chose not to. I have seen reviews about people complaining about how much more you pay by using them but they are in the business to make money. Don't use them then. You know what you are getting in to when you sign the lease.

2025 Progressive would be at least a 4 star review, but since they've taken away the ability to extend the 90 day purchase option for a month, forcing customers into an "early buyout" option instead (just to get more money from customers), It is now worth only 1 star. It also seems they have moved the customer service to an out of country company now as well, looks like they are selling out big time and becoming another big corporation here to suck up all our money instead of helping.

I bought an engagement ring using their services. I paid the ring off within one month. Three months later they emailed me and called me saying I didn't pay the ring off. I provided bank statements proving I paid them off, and they are still saying I didn't pay it off. Well now they are saying I owe them additional 700 plus. This is all about interest scam. They will ruin my credit because I will not let them scam me for more money. Don't use these guys!!!!!

At first I was grateful that someone was willing to help when my refrigerator went out. An $1,000 refrigerator will cost $3,000 when I'm done. The same as cash offer you better be ready to do. My early payout is more than the refrigerator itself. Lowes refrigerator which is not good, and no one wants to fix it. Really bad, my customer service is better than the Agency itself. Loan sharks are what they are and this will be the last time I use them.

If I could leave no stars I so would. I went into Best Buy and needed a phone. The phone was $750. They directed us so quickly, signing things through and got signed up for Progressive Leasing. This was a terrible decision. They constantly take random payments days in a row. Somehow charging me for late fees when I'm never late, they are automatic payments. When you try and adress these issues they basically brush it off and try and explain it as an accident. Or they don't see these payments. Their website is very misleading showing updates late. And somehow I'm ending up paying 2,000 for a $750 phone. No one is any help and I am conflicted on what to do at this point...

If I could they would get no stars, customer service is very poor and rude and you get people you can't understand and while dealing with you they have three other people and you have jump though fire.

I bought a pair of JVC clip-on headphones from Best Buy using a lease-to-own option through a third-party leasing company. The headphones were very uncomfortable, hurt my ears, and felt heavy. I had them for less than 24 hours. I returned them the next day and attempted to exchange them for a more comfortable JVC earbud version that was the same price ($32). Even though the item was returned within the return window, I was told I could not do a simple exchange because the purchase was made through a leasing company.

I paid off my lease within 30 days and they will not remove my bank or card info. This is not legal to do. There is no way it can be. I want my information removed asap. They are telling me within 10 days, no way this is right

Hello, my name is Tracy and in September 2025 I walked into Best Buy needing a refrigerator and a stove. I didn’t know what was gonna happen but I was able to find a beautiful stainless steel refrigerator and stove. I did not have the money upfront to purchase it so they suggested that I go to Progressive Leasing for my payments it was extremely affordable. I met the 90 day pay off option, thank you Progressive for helping me in my new home purchase needs. When I tell you progressive was so professional, every step of the way they were there to guide me to help me and it was a wonderful wonderful experience and if I ever ever need anything again, Progressive will be the first leasing option that I will think of above the rest and I recommend it to all my family and friends. Thank you progressive for meeting my new home purchase needs.

Progressive Leasing gets zero stars from me. My husband and I went into Zales on 11/20/25 to update my ring for our 10-year anniversary coming up on 12/31/25. Talking about horrible experience, especially for my husband. Found the ring we wanted, there was a Black Friday sale going on so the ring was 30% off from the original price which brought the amount to 5 thousand something dollars, we trade in my ring and it was brought down to $3,911.50. My husband did go with Progressive Leasing because told him I went through it and it was a great option. Oh, I was wrong.

Progressive Leasing has allowed me to make large purchases that otherwise I would not have been able to make. I have used it to purchase furniture, electronics, even a hot water heater for the house. The process is easy and affordable payments are appreciated.

I became acquainted with this company because I ordered some furniture from American Signature/Value City Furniture. American Signature informed me that they filed for Chapter 11 bankruptcy and would not fulfill my order and that I needed to call Progressive Leasing to cancel. (I have never received any furniture or a delivery date. I ordered 11/19 and they filed 11/22 and never told me until now). So I contacted PL via phone call. I spoke with "Joy" who would only ID herself as that refusing to give me an ID number and refusing to email me in writing. Joy told me to contact AS/VCF to cancel. So I asked if she would. She asked me for their number. A company they are partnered with. She came back on after about ten minutes and told me she couldn't help me and to call the furniture company again. Between these two companies, I have spent three hours trying to cancel a lease that is for furniture that will never arrive.

The worst! Told me I was approved then denied me. I’ve been sending them documents for over 4 months saying they just need one more thing one more thing. Smh. Then to just deny me. Keep sending me to different people just to not help me.

Progressive Leasing sucks. I was approved for a loan and canceled it because it wouldn't work out. I later tried to rebuy something different and they wouldn't put the money that I had originally was gonna get. They was saying I never received it acting like I didn't know what I was talking about. Do not use them.

Customer service is not good at all. I have used Progressive Leasing multiple times in the past, and never needed to contact customer service. Today I did regarding them all of a sudden needing extra verification, and it was a terrible experience. They requested 3 months of bank statements, a picture of my ID, picture of my social, and paystubs, and only by email. The won't allow me to present these documents in the store to a representative. I'm not comfortable sending all of this info via email.

They're a disaster. To apply, they ask for ten different things, and when you send them, they have so many problems: they can't see it, or you sent something expired, or it had to be written differently, or it didn't reach them, or a million other things. They seem to be laughing in your face, wasting your time. I spent a whole week sending information, and they were always missing something. It's a disgrace.

Company will not Issue a refund on canceled order. Every time I contact them I’m given a new reason as to why I have not been issued a refund. This company is a scam and a I would not recommend making a purchase through them.