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Progressive Leasing Reviews

4,957,058reviews on ConsumerAffairs are verified
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About Progressive Leasing

Pros
  • Flexible payment options available
  • Quick approval process for financing
  • Ability to pay off within 90 days
Cons
  • High interest rates on financing
  • Misleading information on terms
  • Poor communication from customer service

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Progressive Leasing Reviews

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    How do I know I can trust these reviews about Progressive Leasing?
    • 4,957,058 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 35
    Honesty & Transparency

    Reviewed Sept. 9, 2026

    Progressives Leasing is a very good company. This company is very open and honest with their customers. Will make sure you are satisfied. So much so I have been with is company almost 10 years and will continue to use them because you can trust them.

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    Progressive Leasing
    Response from Progressive Leasing
    Thank you for your review, Sharon! We're truly grateful for your loyalty and kind words. It means so much to hear that you've had a positive experience over the years and that you've found our team to be helpful and transparent. Thank you for continuing to choose Progressive Leasing and for sharing your trust in us.

    The Progressive Leasing Team

    Profile pic of the author.
    PricePunctuality & SpeedBilling

    Reviewed Sept. 7, 2026

    I just entered my 5th lease with Progressive. I have poor credit and discovered them when my washing machine died. The process was easy to follow and very quick. Over the years Progressive has evolved. Now you can choose a retailer, get approved and use a digital credit card to make checkout simpler. They partner with a wide variety of retailers so your options are endless. The repayment coincides with payday so it's no effort on my part. And is an affordable way to get new laptops, furniture or appliances. I highly recommend Progressive Leasing and will continue to be a loyal customer.

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    Progressive Leasing
    Response from Progressive Leasing
    Hi Jacqueline,
    Thank you for your thoughtful review and for choosing Progressive Leasing multiple times over the years. We're delighted to hear that the process has been easy, quick, and convenient for you, and that the variety of participating retailers has helped you find what you need. We truly appreciate your loyalty and recommendation, and we're grateful to be part of your shopping journey.

    The Progressive Leasing Team

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      Profile pic of the author.
      BillingEase of Use

      Reviewed Sept. 2, 2026

      Leasing with Progressive was easy and very convenient for me. It was easy to navigate the website and i was able to get exactly what I wanted. I also love the payment plan since it works with my pay period. I would recommend them to anyone.

      Thanks for your vote!
      Progressive Leasing
      Response from Progressive Leasing
      Thank you for taking the time to share your experience, Bridgett! We're so glad to hear the process was easy to navigate and that our lease-to-own options with flexible payments fit your needs. Your recommendation means a lot to us, and we appreciate you choosing Progressive Leasing.

      The Progressive Leasing Team

      Reviewed Sept. 2, 2026

      I am so glad that I had able to purchase more stuff for me guys because you guys work so well and you make sure that your customers are treated well also and I am so glad to work with you. Leasing company to purchase items that I have been wanting to get.. And also, I will be looking at getting more purchases from you again shortly because you work with your customers very well. You’re answering service works with their customers so nicely that I highly recommend my friends to you and my family!

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      Progressive Leasing
      Response from Progressive Leasing
      Thank you for the wonderful review, Cassondra! We're so happy to hear that you've had a positive experience with Progressive Leasing and that our team has made you feel supported along the way. Your recommendation to your friends and family means so much to us, and we truly appreciate your trust. We look forward to helping you again whenever you need us!

      The Progressive Leasing Team

      PriceStaffBilling

      Reviewed Aug. 29, 2026

      I have personally been using Progressive for maybe the past three years. I have not had any issues so far, I take advantage of the 90 day option payment and I immediately set up payments to pay off in 90 days which is affordable. I try to spend no more than $1200 so that if it’s my budget, I like the fact that they do not excessively depend on your credit. I do have bad credit. I wish they would report to the credit bureaus so that it shows that we do pay on time and payments do get taken automatically. I’ve bought several items and I’m glad that it’s come in handy and they are flexible with their payment options.

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      Progressive Leasing
      Response from Progressive Leasing
      Thank you Sonia, for sharing your experience and for being a returning customer! We're so glad to hear that our lease-to-own options and flexible payment choices have worked well for you over the years. We truly appreciate your trust in Progressive Leasing and your thoughtful feedback.

      The Progressive Leasing Team

      Sales & Marketing

      Reviewed Sept. 9, 2026

      Progressive leasing is a scam. Be careful. And I would not recommend this company to anyone.

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      Progressive Leasing
      Response from Progressive Leasing
      Hi Melvin, we're sorry to hear that you feel this way and appreciate you taking the time to share your feedback. We'd like the opportunity to learn more about your experience and have our team review your concerns. Please send us a DM with your contact information so we can look into this further.

      The Progressive Leasing Team

      Resolution In Progress
      Customer ServiceRefunds & Payouts

      Reviewed Sept. 9, 2026

      This is one of the easiest ways to buy and pay for your things. You get approved easy and customer service is always the best.

      Thanks for your vote!
      Progressive Leasing
      Response from Progressive Leasing
      Thank you for your review, Barbara! We're so happy to hear that you found the process simple and convenient, and that our customer service team was there when you needed assistance. Your kind words mean a lot to us, and we appreciate you taking the time to share your experience with Progressive Leasing.

      The Progressive Leasing Team

      Profile pic of the author.

      Reviewed Sept. 9, 2026

      Progressive Leasing was easy to work with. I was able to speak with someone when I had questions. Things were explained clearly to me. I would not hesitate to use them again.

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      Progressive Leasing
      Response from Progressive Leasing
      Thank you for your review, Heather! We're delighted to hear that your experience was easy and that our team was able to answer your questions clearly along the way. It means a lot to know you felt supported throughout the process, and we truly appreciate your trust in Progressive Leasing.

      The Progressive Leasing Team

      Profile pic of the author.
      Sales & MarketingPricePunctuality & SpeedMaintenanceStaff

      Reviewed Sept. 9, 2026

      I have placed three orders through Progressive Leasing and it is amazing. 2 was to replace broken appliances. They are quick and I was approved easily. I just now ordered my grandkids' Christmas presents because of the Labor Day sale. I will use them again and again. Sure. It costs a little more but I am on a limited income and this is the best way I can purchase.

      Thanks for your vote!
      Progressive Leasing
      Response from Progressive Leasing
      Thank you for sharing your experience, Brenda! We're so glad to hear that Progressive Leasing has been a helpful option for you and that the process has been smooth across multiple purchases. We appreciate your loyalty and are honored to be part of helping you get what you need for your home and family. Thanks again for your kind words!

      The Progressive Leasing Team

      Profile pic of the author.
      Customer ServiceStaff

      Reviewed Sept. 8, 2026

      Easy access, easy process, friendly and professional phone operators.

      Thanks for your vote!
      Progressive Leasing
      Response from Progressive Leasing
      Hi Katrina,
      Thank you for the wonderful review! We're glad to hear that you found the process easy and that our phone representatives provided friendly and professional service. We appreciate your feedback and are grateful you chose Progressive Leasing.

      The Progressive Leasing Team

      Customer ServicePunctuality & SpeedStaff

      Reviewed Sept. 8, 2026

      Great customer service from all the workers. They knew exactly what to say to help speed up the process faster.

      Thanks for your vote!
      Progressive Leasing
      Response from Progressive Leasing
      Hi Rene,
      Thank you for the wonderful review! We're delighted to hear that our team provided great customer service and helped make the process smooth and efficient for you. We appreciate your kind words and thank you for choosing Progressive Leasing.

      The Progressive Leasing Team

      Customer ServiceStaff

      Reviewed Sept. 7, 2026

      Definitely they saved the day! Without them, I couldn't have the refrigerator that I needed. They patiently explained to me all the process and they were always helpful in answering all my questions every time I called.

      Thanks for your vote!
      Progressive Leasing
      Response from Progressive Leasing
      Hi Deborah,
      Thank you for sharing your experience! We're so glad we could help when you needed a refrigerator, and it's wonderful to hear that our team took the time to explain the process clearly and answer your questions along the way. We appreciate your kind words and thank you for choosing Progressive Leasing.

      The Progressive Leasing Team

      Profile pic of the author.

      Reviewed Sept. 7, 2026

      I liked very good service. Explain with detail. Thank I so much.

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      Progressive Leasing
      Response from Progressive Leasing
      Hi Kassandra,
      Thank you for your kind review! We're happy to hear that you had a positive experience and that our team took the time to explain everything clearly. We appreciate your feedback and are grateful that you chose Progressive Leasing.

      The Progressive Leasing Team

      Profile pic of the author.
      Punctuality & SpeedOnline & AppBilling

      Reviewed Sept. 7, 2026

      Very easy. I wish I was able to see my payment plan on the website but other than that it’s very easy and fast. Great service.

      Thanks for your vote!
      Progressive Leasing
      Response from Progressive Leasing
      Hi Ashley,
      Thank you for taking the time to share your experience! We're glad to hear that the process felt easy and fast and that you received great service. We also appreciate your feedback about viewing your payment schedule online, as insights like yours help us understand what matters most to our customers. Please visit https://help.progleasing.com/hc/en-us to find any questions you have about your lease-to-own.

      The Progressive Leasing Team

      Profile pic of the author.
      StaffRates

      Reviewed Sept. 6, 2026

      An amazing option to get appliances at a reasonable time with no interest.

      Thanks for your vote!
      Progressive Leasing
      Response from Progressive Leasing
      Hi Stoli’s,
      Thank you for the great review! We're happy to hear that our lease-to-own option helped you get the appliances you needed when it worked best for you. We appreciate you taking the time to share your experience and thank you for choosing Progressive Leasing.

      The Progressive Leasing Team

      Customer ServiceStaff

      Reviewed Sept. 6, 2026

      Awesome customer service my second time using it! When others couldn’t help Progressive Leasing did it! So grateful!!!

      Thanks for your vote!
      Progressive Leasing
      Response from Progressive Leasing
      Hi Carmen,
      Thank you for your kind words! We're thrilled to hear that you had a positive experience with our team and that we could help you get what you needed. We appreciate you taking the time to share your feedback and are grateful that you chose Progressive Leasing.

      The Progressive Leasing Team

      Staff

      Reviewed Sept. 5, 2026

      They are very nice people. They work with you. They give you a lot more than you ask for but I just took what I needed for my computer. Thanks for helping a girl out.

      Thanks for your vote!
      Progressive Leasing
      Response from Progressive Leasing

      Hi Michele, Thank you for sharing your experience! We're so glad to hear that you felt supported and were able to get what you needed. We appreciate your kind words about our team and are grateful you chose Progressive Leasing for your computer purchase. The Progressive Leasing Team

      Verified purchase

      Reviewed Sept. 4, 2026

      Great company and getting financed was extremely easy.

      Thanks for your vote!
      Progressive Leasing
      Response from Progressive Leasing
      Hi Tracy, We're happy to hear that the process was easy and that you had a positive experience with Progressive Leasing. We appreciate you taking the time to share your feedback and are grateful for the opportunity to serve you.

      The Progressive Leasing Team

      Customer ServiceStaff

      Reviewed Sept. 4, 2026

      I have done 3 different leases with Progressive and each time they have been very helpful. I would highly recommend them to anyone. Their customer service is top notch.

      Thanks for your vote!
      Progressive Leasing
      Response from Progressive Leasing
      Hi Billi,
      Thank you for taking the time to share your experience! We're so glad to hear that our team has been helpful throughout your lease-to-own experience and that our customer service made a positive impression. We truly appreciate your recommendation and your continued trust in Progressive Leasing.

      The Progressive Leasing Team

      Profile pic of the author.

      Reviewed Sept. 3, 2026

      Pretty good so far! Easy approval process and sign up.

      Thanks for your vote!
      Progressive Leasing
      Response from Progressive Leasing
      Thank you for sharing your experience, James! We're glad the process was easy and straightforward for you. We appreciate your feedback and are grateful you chose Progressive Leasing.

      The Progressive Leasing Team

      Profile pic of the author.

      Reviewed Sept. 3, 2026

      Great experience. No hassle. Everything went as planned A+.

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      Progressive Leasing
      Response from Progressive Leasing
      Thank you for taking the time to share your experience, Leshawn! We're so glad everything went smoothly and that the process was hassle-free. We appreciate your kind words and your A+ feedback!

      The Progressive Leasing Team

      Profile pic of the author.

      Reviewed Sept. 3, 2026

      Progressive Leasing was easy to apply for. I got approved easily. I will continue to use them in the future.

      Thanks for your vote!
      Progressive Leasing
      Response from Progressive Leasing
      Thank you for sharing your experience, Brenda! We're so glad the process was easy for you and that you've chosen Progressive Leasing again for your lease-to-own needs. We truly appreciate your trust and look forward to serving you in the future.

      The Progressive Leasing Team

      Profile pic of the author.
      Billing

      Reviewed Sept. 2, 2026

      By far the best experience of paying off a huge set in payments that were easy on my budget.

      Thanks for your vote!
      Progressive Leasing
      Response from Progressive Leasing
      We're thrilled to hear this was such a positive experience for you, Thomas! Thank you for sharing your feedback. We're glad our lease-to-own options provided flexibility that worked for your needs, and we appreciate you choosing Progressive Leasing.

      The Progressive Leasing Team

      Reviewed Aug. 31, 2026

      So easy to work with! Have used for years and years!! Will definitely continue to use!!

      Thanks for your vote!
      Progressive Leasing
      Response from Progressive Leasing
      Thank you for being such a loyal customer, Cynthia! It means so much to hear that you've found us easy to work with over the years. We truly appreciate your continued trust and look forward to helping you again whenever you need us.

      The Progressive Leasing Team

      Customer ServiceStaffBilling

      Reviewed Aug. 31, 2026

      I'm grateful for Progressive Leasing. It really helped me get the bed I needed especially when I have no credit. I was able to set up payments and I was able to pay it off in 6 months. Also the representative Alex whom has helped me on August 28 2026 with my situation paying off my bed was really helpful and gave great outstanding customer service!

      Thanks for your vote!
      Progressive Leasing
      Response from Progressive Leasing
      Thank you Jean, for sharing your experience! We're so glad our lease-to-own options helped you get the bed you needed, and it's wonderful to hear that Alex provided such helpful and outstanding customer service. We truly appreciate your kind words and are grateful you took the time to recognize the support you received. Thank you for choosing Progressive Leasing!

      The Progressive Leasing Team

      Profile pic of the author.
      Customer ServicePricePunctuality & SpeedBilling

      Reviewed Aug. 31, 2026

      Thank you for dream 4KTV. Wouldn’t have be able to purchase without you seriously!! And best customer service letting me reduce payments to more affordable amount that fits my budgets. Much appreciated. 10 Stars out of 10!! Can’t wait to return in future for my next BIG purchase!! ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

      Thanks for your vote!
      Progressive Leasing
      Response from Progressive Leasing
      Thank you for the amazing review, Wolfgang! We're thrilled to hear we could help you get the TV you wanted and that our team was able to support you along the way. Knowing that our lease-to-own options and customer service made a positive difference means so much to us. We truly appreciate your kind words and look forward to serving you again in the future!

      The Progressive Leasing Team

      Customer ServiceMaintenanceStaff

      Reviewed Aug. 29, 2026

      I love the idea of taking 90 days to pay off my lease. The customer service team is very helpful and understanding if there is a problem. I would refer anyone who are looking for a dependable leasing company with buying options that won’t break the bank.

      Thanks for your vote!
      Progressive Leasing
      Response from Progressive Leasing
      Thank you for sharing your experience, Norma! We're so glad to hear that our lease-to-own options and customer service team have been helpful and supportive. Your recommendation means a lot to us, and we appreciate the trust you've placed in Progressive Leasing.

      The Progressive Leasing Team

      Customer Service

      Reviewed July 30, 2026

      These foreigners get on the phone be dumb asf, getting paid 20 bucks a hour and never seen 8k in a month, gave me a hard time to vet approved. I shared 2 incomes and gave me runaround for a whole week. Reading some of all reviews I am glad I was denied. I rather sell my ** before signing my life away to these avocado heads smh..

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      Progressive Leasing
      Response from Progressive Leasing
      Brandon, we're sorry to hear about your experience and understand how frustrating a lengthy verification process can be. We take feedback about our application experience and customer service seriously, and we'd like the opportunity to learn more. Please send us a DM with your contact information so our team can review your concerns and follow up with you directly.

      The Progressive Leasing Team

      Customer ServicePricePunctuality & SpeedBillingRates

      Reviewed July 21, 2026

      I tried them for a refrigerator at Lowe's. The 90 day start time was confusing and I missed the window from it all. They would not extend it for me as I explained that I thought I had two weeks left instead of one week to pay off the merchandise as they explained. I just needed that additional week. As a result, I was forced to pay almost three times the cost of the merchandise, with early payoff options that double the price off the bat.

      I made weekly payments and then got a notice I would be laid off. I called them just to see if there were any options. I already paid the price of the product off plus additional money, so I thought they would work with me. NO, I would still need to make a payment equal to half the price of the product, continue with weekly to pay the almost three times the price or allow it to be repossessed. I would not take their offer unless you are absolutely sure of the consequences and the timing of it all. Their unwillingness to reasonably work with their clients blew me away. Quite shocking, especially with no financial loss in it for them.

      Thanks for your vote!
      Progressive Leasing
      Response from Progressive Leasing
      Hi James,
      We’re sorry to hear about your experience and understand how frustrating it can be when there is confusion about purchase option timelines and concerns about your lease-to-own We appreciate you taking the time to share this feedback.
      We’d like the opportunity to review your situation further. Please send us a private message with your contact information and account details so our team can take a closer look and discuss your concerns.

      The Progressive Leasing Team

      Customer ServicePunctuality & SpeedOnline & AppRefunds & PayoutsMaintenanceStaffTimeliness

      Reviewed July 9, 2026

      I applied for a product with them, and everything went through after I paid. My merchandise started working the next day, so I canceled my order. I called them for a refund and was told it would take 7-10 business days. I was like, "Okay." I called back again, and another rep told me to email proof of the cancellation, so I did. A couple more days later, I called again to check the status. Another rep said they received the email, but it was blank (so they said), so I forwarded the same email back to them and was told it takes 30 minutes to an hour for them to get the email. I was like, "Okay."

      I called again because it had been almost a month, and I was still waiting for my money. This rep told me the money wasn't released from Lowe's and that they'd need proof from Lowe's that the purchase hadn't shipped, and it would again take time for my money to get credited to my account. I was like, "Excuse me, I contacted Lowe's, and they told me that what I see in their app is what you all see." I asked for a supervisor named Kawanna, who was able to fix this issue in minutes. She was amazing. She asked me to send her the email again, and I did, and she got it within 2-3 minutes instead of the 30 minutes to an hour like a rep told me. She also said it could take 8-10 days to get it, but I was fine with that. I woke up the next day, and my money was back in my account.

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      Progressive Leasing
      Response from Progressive Leasing
      Hi LaDonna,
      We’re sorry to hear about the frustration and confusion you experienced while trying to resolve your canceled order.
      We appreciate you sharing your feedback, and we're glad to hear that Kawanna was able to provide helpful support and assist in moving the process forward. If you would like us to review your experience further, please send us a private message with your account details so our team can take a closer look.

      The Progressive Leasing Team

      Profile pic of the author.
      Verified purchase
      Customer ServiceTechPunctuality & SpeedRefunds & PayoutsBilling

      Reviewed May 29, 2026

      They said I need to make a $20 intail payment at the end of signing the contract which I did. It shows it went through. Come off my card and said merchandise would be by retailer. When I called 4 days later they had no record of order. Had 3 $20 payments that shows Progressive took off my card connected then they told me the retailer which was Home Depot was responsible for the refunds and they will not refund my money. I have screenshots of each transaction the contract and it telling me that waiting on delivery but telling me I need to make another $20 payment first. They are thiefs. Scammer.

      Thanks for your vote!
      Progressive Leasing
      Response from Progressive Leasing
      Hi Rodney,
      We’re sorry to hear about the confusion and frustration. We understand how concerning this situation must have been, especially when you were expecting updates on your merchandise.
      We’d like the opportunity to look into this further. Please send us a private message with your contact information and account details so our team can review your experience and address your concerns directly.

      The Progressive Leasing Team

      Customer ServiceSales & MarketingPricePunctuality & SpeedStaffRatesTransparencyTimelinessHonesty & Transparency

      Reviewed May 29, 2026

      I have been a loyal Guitar Center customer for more than 20 years. In fact, I even helped build the largest Guitar Center in New York City in the early 2000s and worked there briefly afterward. Because of that history, it genuinely pains me to write this. Unfortunately, the level of customer service I have experienced recently has been some of the worst I have encountered anywhere, and I have been purchasing musical instruments for more than 30 years. In less than two months, I have had three negative experiences with Guitar Center and two separate issues involving Progressive Leasing.

      The first incident involved a rare electronic instrument that I purchased through Guitar Center using Progressive Leasing. Seven hours after completing the purchase, I discovered that the item had been sold to another customer. I had to make several phone calls just to figure out what had happened because I never received the confirmation number or tracking information I had been promised. A Guitar Center representative assured me they would call me back with the tracking number after the online purchase was completed, but I never heard from that person again. As a result, I lost the opportunity to purchase a very rare instrument due to either carelessness or incompetence. This happened less than two months ago.

      Despite that experience, I decided to give Guitar Center another chance. I found an Akai MPC Sample at a local Guitar Center about an hour from my home. The item was advertised and sold to me as brand new, and I paid full retail price for it. However, when I arrived home and opened the box, it was obvious that the unit had already been used. I do not have a problem purchasing used equipment. I simply expect honesty and transparency when making a purchase. Once again, this was another disappointing experience with Guitar Center.

      A few weeks later, I found another rare musical instrument and purchased it through Guitar Center and Progressive Leasing. Nearly a week later, I realized I was dealing with the same Progressive Leasing representative from the first incident, Mike **, who had been argumentative and dismissive during our previous interaction.

      Ironically, on the same day I completed a customer survey expressing my dissatisfaction with Progressive Leasing, I received a phone call from Mike Contreras informing me that Guitar Center could no longer sell me the item I had ordered nearly a week earlier. At that point, I had already spent days anticipating its arrival that coming weekend, assuming it was already in transit. I was then told that the item had suddenly been discovered to be damaged and therefore could not be shipped. Honestly, I was stunned. Perhaps the timing was simply a coincidence, but it certainly did not feel that way. After submitting negative feedback regarding my experiences, I suddenly learned that my order would not be fulfilled because the item was supposedly found damaged at the last minute.

      At this point, I have experienced three separate incidents with Guitar Center and two with Progressive Leasing in less than two months. Needless to say, I will never use either company again. After the first incident, when I lost out on the rare instrument that had been sold to another customer, I even submitted a formal complaint. I never received a response from anyone at Guitar Center headquarters, which speaks volumes in itself. It left me feeling as though customer concerns simply do not matter. There also appears to be a major disconnect between Guitar Center and Progressive Leasing, and unfortunately, customers are the ones who suffer because of it.

      Moving forward, I will continue doing business with companies like Sweetwater, Zzounds, and others where I already have accounts. In all my years dealing with those companies, I have never had a single negative experience. What is most disappointing is that, after everything I went through, nobody from either company attempted to offer a reasonable solution, alternative, or even a sincere apology. That says everything.

      I will never purchase another item from Guitar Center or through Progressive Leasing again. I would strongly caution anyone considering using Progressive Leasing for a rare or highly sought-after item. If it is something you truly have your heart set on, do not assume you will actually receive it, and do not get your hopes up.

      Thanks for your vote!
      Progressive Leasing
      Response from Progressive Leasing
      Hi Julian,
      We’re sorry to hear about the frustration and disappointment you experienced. We understand how upsetting it can be when expectations are not met. We appreciate you taking the time to share these concerns, and we'd like the opportunity to review your experience further. Please send us a private message with your contact information and account details so our team can take a closer look and better understand what occurred.

      The Progressive Leasing Team

      Customer ServiceSales & MarketingOnline & AppStaff

      Reviewed May 25, 2026

      I have been messing with Progressive for many years and the policy, red tape and service have all changed. I have been trying to complete a lease for 3 days. First in store with Home Depot after shopping and ready to check out, we were told we needed to enter all the items on the app. Day 2 told we could not use the military discounts nor could we purchase items on sale. After speaking with 2 supervisors and countless representatives over last 2 days I have 22 items in my cart and no one can help me make a purchase. I ask for a supervisor again today and was there were too many people in queue and I would need to call back tomorrow which would mean day 4 of trying to make a purchase.

      Thanks for your vote!
      Progressive Leasing
      Response from Progressive Leasing
      Hi Robert,
      We’re sorry to hear about the frustration you experienced. We appreciate you taking the time to share your feedback about the process and your interactions with our team.
      We’d like the opportunity to review your experience further. Please send us a private message with your contact information and account details so our team can take a closer look and better understand what occurred.

      The Progressive Leasing Team

      Profile pic of the author.
      Verified purchase
      Customer ServiceContract & TermsPunctuality & SpeedStaffBillingHonesty & Transparency

      Reviewed May 20, 2026

      If I could give ZERO STARS I would. I had two agreements with Progressive Leasing. Auto paid every two weeks - never ever late. I am an excellent customer. I wanted to buy from a different store so I contacted PL cst support and they told me if I paid off one of my two agreements early, I would be able to purchase from a different store. So I paid off one and applied for a new store. I was approved. I added an additional debit card to my PL account (I use two different banks for two checking accounts and a savings account). There seemed to be an issue adding that card. I also received an email to use Plaid to link my bank account again. I did and it went through successfully.

      When I went to place a new order, it said there was an issue verifying a card. This was the exact same bank account and exact same debit card that I used the entire time I was a PL customer. Nothing changed except I received a pay raise. I was told to contact PL cst support. I spent over 40 minutes on the phone with PL - being transferred from one person to another. Finally I was told they could not verify my bank account. The EXACT same bank account that I have been using all this time. NEVER late, never missed a payment. I was told to try to reapply in 30 days. So not only was I lied to, on the PL app it still tells me I'm approved and to shop. What a kick in the face, salt in the wounds. DO NOT USE THIS COMPANY!

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      Punctuality & SpeedStaff

      Reviewed May 19, 2026

      I got qualified over 1500 on Progressive and once I was about to make a purchase, my card didn't go through. A purchase from my card was only 50 dollars at the moment. Well, I even received a message from my bank saying they thought fraud was going on and wanted to make sure it was me, and I confirmed it was me making the purchase. So I try again, and nothing. So then just talked with a representative from Progressive, and they just told me they couldn't do anything until 30 days after my account was clear from the situation! My card was never locked (I thought), made a purchase afterwards, and the card passed, but now I have to wait 30 days I guess to swipe my card. Really sucks even though Progressive talked to me to confirm it was me and NOT A FRAUD they still decided with their 30-day wait. Then what is the whole point of talking to a representative? Don't help at all.

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      Customer ServiceBillingRates

      Reviewed May 14, 2026

      If there was a 0 rating I would give it been with this company for years and spent 10s of 1000s of money with them. Things have definitely changed for the worst. Got approved. Made my order made my initial payment. Went to sign told me they needed more info but won't send the request email for up to 7 days. After spending hrs on the phone the lease before this one was even more difficult but after 7 days of phone calls with them finally went through. Think twice before using this company.

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      Customer ServiceStaffBilling

      Reviewed May 12, 2026

      I was behind 1 payment and when I called, everybody was super understanding and very flexible with payment options! Highly recommend them to anybody!!!

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      Customer ServiceContract & TermsRefunds & PayoutsStaffBilling

      Reviewed May 8, 2026

      I have successfully paid off 29 lease agreements in full, all within 90 days. I was consistently approved for $2,000–$3,000 based on my lease history and payment performance. Over the past year, however, my approval amounts have gradually decreased, and now I am no longer being approved at all. When I contacted customer service, I was told this was due to changing my bank account. This is extremely frustrating and inconvenient, especially in today’s economy. Progressive has been a major help for my larger purchases, and I worked very hard to maintain a strong payment history by ensuring I never defaulted and always paid my leases on time. It is disappointing that despite my long history of responsible payments and successful payoffs, changing my banking information has seemingly caused me to lose approval eligibility entirely. I would appreciate a review of my account and consideration based on my proven payment history and loyalty as a customer.

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      Customer ServiceStaff

      Reviewed April 25, 2026

      I was a approved for a certain amount then after talking to multiple customer services reps I was told that the card on file had a descripmency with expiration date.

      Then I was told I had to redo my credit app which I did. Then I was told after I reapplied that it would take up to 30 days before I would be receive an approval amount. Then I called back and talked to the 4th person (service rep). He informed me that I should never have re applied bc that voided out the previous approval. I've been a loyal customer of yalls for years and I can promise I will never go back through you guys until you can get your business in line. I do not recommend anyone to use you guys because I've wasted over half the day dealing with your reps that clearly doesn't know how to conduct ur business. You have missed out on making money from me going forward.

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      Verified purchase
      Customer ServiceMaintenanceLoan Process

      Reviewed April 20, 2026

      When there is a problem they never can find the notes about the issue you have with your loans. When you send them proof they never get the email. It’s going on a month trying to fix something I didn’t do or get from the place!

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      Progressive Leasing author review by ConsumerAffairs Research Team

      Progressive Leasing helps retail stores and merchants obtain financing for their customers with less-than-perfect credit by offering an alternative to traditional financing. It offers a lease-to-own purchase program for stores to offer their customers as an additional payment option, ensuring they are able to leave the store with the purchase they came in for.

      • Purchasing merchandise: Customers have two options for purchasing merchandise in your store: cash or credit. For customers who have less-than-perfect credit, obtaining financing may be hard or impossible. Progressive Leasing offers your customers a no-credit-needed program that comes with a 90-day payment plan.

      • Business benefits: Using Progressive Leasing’s no-credit-needed payment option lets retailers and merchants accept more customers, increasing their sales numbers, reducing the number of layaways and increasing the number of repeat customers. Even is a customer has good credit, have Progressive Leasing’s 90-day payment plan gives your store another option to offer customers.

      • Features: Progressive Leasing makes it easy for your customers to work with them by providing a simple, step-by-step process to ensure complete satisfaction. Customers will experience easy online applications, a seamless approval process and automated payments.

      • Store portal: Progressive Leasing offers retailers and merchants an online store portal where they can log in and monitor the status of their customer’s purchases. It also includes retailer procedures and contact information for Progressive support.

      • Request more information: If you are interested in learning more about Progressive Leasing’s program, you can fill out an online form with your store’s information. The form requests information like your stored website, how long it has been open and the type of merchandise you sell.

      The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

      Progressive Leasing Company Information

      Company Name:
      Progressive Leasing
      Website:
      progleasing.com