Progressive Leasing

I notice a lot of the reviews that are not so good on here or from those people who either didn’t pay within 90 days, so why they are surprised by the total amount they have to pay is beyond me because it was clearly explained when I took the lease out Or those that missed payments which is also beyond me because it was also clearly explained That I would be paying a much higher price for a laptop versus if I paid it off early or went with a different type of creditor. It was so easy, all I did was speak to the company for about 10 minutes. I will use them again certainly and I am so grateful that they help me get what I need right now. As long as you listen when the terms are explained this is an awesome way to get what you need when you need it. Thanks Progressive!

They offer an easy online and mobile application to easily see all my account info, including early buy out amount, due date of next payment, lease agreement, etc, excellent way to keep track, all the information needed directly in front of me, another business similar (RAC) I’ve dealt with hid buy out amt, amt if completed full lease amt, & was not easy to use.

I needed assistance over the phone, got a live voice after several mins on hold, lady who helped me gave me the best customer assistance I’ve ever experienced, she was professional, knew her job well, listened and went above and beyond for me, didn’t feel rushed at all, treated me like a human being and not just another number or person, and helped my situation, so sorry I forgot her name. I would definitely recommend Progressive Leasing to family and friends and repeat business with them again.

Fast forward to yesterday March 23rd 2020. With the current pandemic my fiancé and I had started paying a little more attention to our bank account and I soon became enraged when I found out I had been paying by weekly the $88.98. After further investigation I had found out that Gary the salesmen from mattress city had completely lied to me about the lease contract that he explained to me. When I had signed the documents at the mattress store I had sign electronically through a pos pin pad. The contract was not in front of me and Gary "explained" everything verbally. I was young and dumb, he was older and he saw the opportunity to take advantage of me just to grab a quick sale.

To this date I had already paid $978.78 (11 payments of $88.98 since September) so when I logged into my progressive account I was in for another big surprise, not only was I lied to about the monthly payments but I also found out that I still owed an additional $1,334.64. I was shocked and I was extremely upset that someone would take advantage of me in this way. I ended up going to the mattress store and told the manager about what had happened and she explained that there was nothing that they could do even after threatening to take legal action.

I knew it was not progressive leasing's fault but I decided to call and explain the situation. I simply could not afford a $2,300 mattress. While on the phone with the customer service representative I explain the situation and they decided to waive the remaining $1,300 that I owed because of the situation that I had gone through. I was in tears when they gave me the news. I am so extremely grateful for what progressive leasing and their employees had done for me and I will never forget this. I highly recommend doing business with this company. What they did for me is unheard of and they deserve to be recognized for it. The employees that I spoke with were two representatives by the names of Demi and Chris. I also asked to speak with a supervisor afterwards to express my appreciation, her name was Aaron. All three were exceptionally helpful, understanding and kind. Thank you so so much to these three and God bless you all.

After the 1st computer was paid for I haven’t had any issues with them charging me money or anything. They still had my checking account info because when I did my second application the account info was already populated. I have never had to contact them except when I Had a problem setting up my online account. I love that they are here for those of us that have credit problems. And paying more to borrow because of bad credit is a fact of life that everyone needs to come to grips with. If you deleted all of the “they charge too much” bad ratings they would probably have 99% 5 star ratings.

I’m starving music artist singer songwriter and trying to relaunch and rebrand my successful business. I stopped working in one state due to health problems and a divorce in the new state I moved to. So trying to manage money with all these balls rolling in my life and health issues and being in my own for the first time and I didn’t have to ever worry about money as much before was very very hard for me. The people at this company was nothing but kind to me every time and I’m so grateful for this company! When I make it in my music career I literally want to be your spokesperson lol. That’s how much I love you guys!

I went to look online to see what was going on with my account & to my surprise, Progressive had stored my banking routing and checking account numbers of 2 old bank accounts in their system from the past purchase 5 years ago. Progressive attempted to draft funds from the old account. I checked the account on 7/20/20 & was charged a return fee of $32.00 by the bank. I called Progressive Leasing's Customer Service on 7/27/20 & spoke to Jane. I explained everything. She started talking in circles.

This rep didn't take ownership nor acknowledge the issue, didn't take. She only requested that I give her another checking account number to replace the old info. I told her that it should not have been sitting in their database. No one was authorized to attempt a withdrawal from the old account & I requested that I would be reimbursed the Return Fee of $32. At this point, I was frustrated & tired of going back & forth with Jane. I asked for a manager. She placed me on a long hold. She returned & asked me for new checking account number. Which made no sense.

They already had the debit card on file. So I gave her the checking account number that is linked to the same card that they just received a payment from. Jane advised that I would my $32 would be returned to my checking account. I told her that I don't want them to ever use my outdated bank info again to draft payment. I have checked my accounts. I haven't been reimbursed. I checked my mailbox. No reimbursement check. Progressive Leasing was wrong & their customer service rep dropped the ball. I would advise anyone that does business with them to be cautious & check everything. When closing an account, make sure they don't save your financial info. I will have this account PIF by September & I'll never deal with them again.

I offered my banking account that’s accepted and it was denied too. My husbands denial letter came, I called them but they wouldn’t give me specifics when the denial letter he received states to call in and you can write a letter asking for specifics about the denial reasons (they’re vague in their response reason). Now, we’re about to pay cash for a $1700.00 fridge. We’re about to deal with everything on our credit and never again will I do business with ‘Conn Appliances’ via Progressive because if they had told us in the beginning that Progressive didn’t take ACE/Metabank my husband never would’ve went through this process and just simply paid cash for the fridge instead.