Pitney Bowes Reviews

I have two packages that have been sitting with Pitney Bowes. One in CA and one in IN. The packages were dropped off with Pitney Bowes at the beginning of the month and still have not been sent to USPS yet. This is insane. I understand that shipping delays are to be expected during the holiday season, but the delay is not with USPS or with actually delivering the package. It is just sitting in the same spot.

After waiting for over one hour and half over the phone finally I could talk to a customer service representative. She was very rude and hanged up the phone while I was talking to her. I have never seen something like that in my entire life. Worst customer service experience I ever had.

I ordered 11 items from Old Navy on 12/5 and they have been sitting in Indiana since 12/12. Two of the items were shipped separately via UPS (in separate packages) and I received these on 12/11 and 12/16. Contacted Old Navy on 12/21 to see if these would arrive by Christmas and was told to not expect to receive them at all. They did issue me a refund and told me if they happened to show up up I should call back to have them recharge me for the items.

Ordered pj's for my daughter on November 23, 2020. They went out to shipping partner, Pitney Bowes on November 24, then they traveled to Florida Pitney Bowes hub, where they're still sitting, for a month now! Worst experience ever! It's time for a class action suit!

So, I feel like I’m just repeating what everyone else has said, but I ordered clothes on Black Friday (not giving company's name because they’ve been wonderful and don’t deserve criticism) and the items “shipped” within a few days. My package has been stuck in Hebron, KY since 12/4. It’s hasn’t moved once. Obviously ordering on Black Friday, I expected the package to be here long before Christmas. After reading other reviews, my question is, are they even moving any packages? Or is everything they receive just rotting in a warehouse somewhere?

I placed an order on Dec 1 with The Beard Club. It was shipped through Pitney Bowes and tracking reflected that my parcel was delivered to its Memphis facility on Dec 4. It NEVER LEFT THERE. USPS has no record of having ever received it. The Beard Club sent another order. Tracking data showed that it arrived in Hebron KY on Dec 14, arrived in Greenwood IN on Dec 16, then departed Hebron KY on Dec 18 (how it got back to Hebron I'll never know), apparently never arrived in Greenwood IN but somehow departed there on Dec 19. You cannot contact them by phone or email. They have a recorded message advising you to contact your retailer because they don't have any information on your tracking other than what's posted online. I've read numerous other complaints on social media sites expressing the same non-receipt of packages and inability to contact anyone who can help. And the retailers refuse to issue refunds.

My company has had a Pitney Bowes mail station postage meter for over 10 years. The one we were using was being discontinued, and we were asked to return it for the new model, which we did. The new model doesn't calculate small packages (boxes). It only weighs regular and large envelopes. 90% of our mailings are small boxes. We complained that this machine was not what we needed. We were told that the lease agreement we signed stated that we were obligated for 4 years. When I looked at the agreement, I found that statement buried in the document. To break the lease, I was told that I would have to pay $1515.69, which was more than 4 years of monthly payments. TERRIBLE EXPERIENCE. TERRIBLE CUSTOMER SERVICE.

I have several packages sitting at a Pitney Bowes shipping facility in Indiana. They’ve been sitting there since December 2. Ordered plenty of time for Christmas. Long past ship dates. Never received by USPS. Thought it was just me until I read all these reviews. Understandably there is delays this time of year but going on a month of not moving a package is criminal. It’s theft and it should be investigated! Last time I checked it was a federal offense to tamper with USPS packages!! If you just read the reviews on this page alone there are hundreds to thousands of packages MIA. People are under enough stress in 2020. How are Indian authorities allowing a company to do this to Citizens, Truly sickening and infuriating.

Shame on Old Navy and apparently any other company that allows you to touch their packages. Looks like every person on ratings has chosen the worst possible choice available. My experience is the same as everyone. Ordered from Old Navy on December 4th and they shipped my order in 2 separate packages. Left their place that night. Left Old Navy warehouse 12-4-20 At 6:13pm. Arrived Sparks, NV on 12-6-20 At 7:39am. In transit from Sparks, NV 12-7-20 At 4:34pm. Completed unloading at delivery location Greenwood, IN 12-9-20 At 11:00am....Never been touched since in 11 days.

I ordered multiple items from 2 different companies. Both places shipped within a few a days. All my items have arrived except for the 4 items (2 of the same items from each company) that were shipped through PB. The one order has been sitting in NJ since Dec 6th. The order had been sitting in IN since Dec 12th. No way to contact them and talk to an actual person. The only thing I'm grateful for is I have other gifts for the kids as the packages I'm waiting for are for my daughter and nephews.

This company should be investigated and shut down. Much like the other stories here, my packages have been in limbo. I've made purchases with Adidas before, when they used FedEx and never had issues. Since this change 3 of 3 orders sit within Pitney Bowes and no one can give any answers. Today on my 4th call to Adidas about this I was informed that if it doesn't move for 10 days they will refund. The problem is pitney bowes seems to move the packages (or claims to anyway) between facilities to keep moving the refund period. I plan to file a chargeback for each of my orders that do not arrive by Christmas. In addition I'm planning to file complaints with the BBB for both Pitney Bowes and Adidas. Maybe if some of these retailers start getting dinged for their crap choice of shipping partners they will do something to resolve this.

So, I have ordered embarrassingly enough tons of merchandise from Adidas this year. I have received orders that shipped one day and was delivered the next; but everything in the past was Fedex (wonderful), USPS (can take or leave with their game playing) and UPS (not much better than USPS) and have never experienced nearly the drama of this one particular order that has Pitney Bowes in the mix.

They essentially hold your packages hostage. Don't believe it? Look at the tracking:

I have two packages that their grapevine facility has been holding on to for almost a month! Just read the reviews online about this facility and now I see why. The truck drivers that drop off at this location say that it take them DAYS to get their truck loaded by this company. Their warehouse is small so packages just sit in trucks forever or end up lost. Trying to contact them is pointless. They need to be looked into!

Ordered a package (seller received my money) on Oct 24,2020. It was put into Pitney Bowes system on Nov 9, 2020 and departed their Facility in Commerce, CA on that day. It was delivered to their facility in Greenwood, IN on Nov 12. It departed Greenwood, IN on Nov 13 and delivered to their facility in Normal, Illinois on Nov 18, 2020. From there, all tracking has stopped and the USPS has never received it. (30 days now!)

My boyfriend lives in Denmark. I decided to order his Christmas presents on Amazon. Unfortunately, Pitney Bowes was the shipping company. The package was sent to the Netherlands...Christmas is ruined.

I know this is a broken record at this point, but here it goes: I ordered 4 items from Bed Bath & Beyond for Black Friday. I ordered them on 11/27/2020. 3 of my 4 items were shipped by UPS/FedEx, those items showed up within 5 days of submitting my order. The 4th item, which was the first one to be marked shipped out of all 4 items, was shipped through Pitney Bowes.

Like others, I ordered gifts from Kohl’s. My order was placed on Black Friday. Half of my order was sent with another shipping company and arrived within 5 days. The other half of my order was shipped through PB on Dec. 2 and has moved once in 16 days. It’s currently sitting in Atlanta, where it’s been for 10 days. PB tracking is no longer showing an estimated delivery date (the original one has long passed). I’m concerned that my gifts will not make it in time for Christmas, despite having ordered nearly a month in advance from a store where I’ve reliably received my orders in a timely fashion in the past. From other reviewers, I’ve heard that Kohl’s might refund my order, so I will try that now and just buy new gifts. I hope retailers will stop shipping through PB after this. I know it’s a crazy season in an already crazy year, but this level of incompetency is just absurd.

I, too, am experiencing the issues as everyone else. However, what they don’t know is that I’m not only a consumer, I own a retail business myself who not only will never use them, I’m also spreading the word to all customers and retailers that I do business with!! I would suggest that all of you file claims with your Attorney General, Federal Trade Commission and Better Business Bureau along with boycotting them and reporting them to news outlets! They are deleting comments on Facebook and blocking people that leave negative reviews...thinking that they’re getting away with everything. When they do respond, they use the same copy & paste responses to everyone. I’m also willing to start a class action lawsuit! We have created the group “Boycott Pitney Bowes” on Facebook! Please request to join!

One of my packages from Old Navy went missing, the only one that was sent through Pitney Bowes which was supposed to give the package to USPS to deliver. The package has only been moved a handful of times every few days over the last 2 weeks and is still halfway across the country. When you call the company you get an automated service that tells you that associates cannot help you find more information and to call the company from which you ordered. I called back Old Navy and was informed after a big sigh from the employee that they have been inundated the last few weeks from packages not being derived from this company. They refunded my order and then are sending me a new one of similar items (what I ordered 2 weeks ago is out of stock) with express shipping that will hopefully get to me before the holiday. This company is not prepared for the holidays and clearly lacks in tracking skills as well as communication.

After my personal experience and reading similar reviews from hundreds of other people online, I've concluded the only explanation is Pitney Bowes is allowing employees to keep retail merchandise when it arrives at their locations for shipping. Just like everyone else, my order (from Kohl's) has been confirmed, through tracking, to be sitting since December 3 at a PB location 7 miles from my house. No updates have been made to tracking information since then, meaning no attempt has been made to transfer my order to USPS for delivery. Kohl's is happy to assume the goods have been lost and will issue a refund.

This company is HORRIBLE. Bark Box has used them now 2 times for my packages and both times they take over a month to get to me. They get my package and just let it sit there with no updates or movement to the destination. I have emailed Bark Box over and over and just get excuse after excuse. This company needs to be shut down. Pitney Bowes should be ashamed to even be open and take business from companies and ship anything. If you see that your package is stuck with them all I can say is good luck. Hope you get it someday. Please if you dislike the way they handle your shipment post a review and lets all get together and have the BBB shut them down.

Like everyone else, I've had packages go into the Black Hole of Pitney Bowes. I ordered from American Giant on 11/26 and my package has been stuck in IL since 12/5. I returned a cardigan to Nordstrom that, unfortunately, went back to Pitney Bowes that had NO MOVEMENT for nearly a month back in early November. I had to call Nordstrom to get a refund since my return was taking forever. I just ordered from BruMate and was extremely disappointed to see they ship through Pitney Bowes. I plan on avoiding all companies that ship through them.

UPDATED 12/29/2020: Like so many people on here, I am waiting on a package from Adidas. I ordered mine on 11/25. It shipped out on 11/27. It wasn't scanned into the PB network until 12/7, and it has not been scanned again since 12/9. I have tried to get Adidas to do something (refund, re-send, anything) four times now. They shift all of the blame to COVID and Pitney Bowes, but Pitney Bowes says to refer back to Adidas. It went from being promised in 4-7 days, to 7-11, to it just being here "by Christmas," to now they just have no idea when it will show up. Like others stated, they told me Pitney Bowes had to relabel all of the packages they had in their possession causing more delays. What is it going to take for companies to stop using Pitney Bowes? I'm astonished by the way Adidas is handling this by not handling it at all.

Like many other reviewers, I ordered a package from a company using Pitney Bowes for shipping over a month ago (11/20). The company gave the package to Pitney Bowes immediately, and ever since then, the package has been bouncing around from facility to facility for a month. It has crossed through the same NJ facility three times. It was even claimed to be dropped off with USPS on 12/1 in my hometown, but they had no record of this, and on 12/3, it appeared back in the Pitney Bowes NJ facility where it has been sitting for two weeks. At this point, I'm wondering if they're stealing packages or just incompetent. Any company looking to use this shipping service should seriously reconsider, and I will avoid buying from any company that decides to use Pitney Bowes in the future.

We have now had numerous packages mailed to us by Publisher's Clearing House that they USED to use FEDEX, and since COVID have now used Pitney Bowes. We have had also NUMEROUS packages go "lost in space" - they have a PB "warehouse" right across the river from where we live, and for some reason after sitting there for who knows how long, instead of transferring package to USPS to deliver to us- shipped package off to their Tennessee warehouse??? Then back to here? Currently are missing a package mailed out on 11/16 and has supposedly been sitting in our local warehouse for 28 days now????

Don't even think about using this Mickey Mouse company. Vitamin order just disappears into nothingness after turned over to them for delivery to USPS. I would give them 0 stars were that possible. Avoid!

Retailer shipped 2 packages to me on 11/24. Packages were scanned three times at Carol Stream IL facility on 11/28, 11/30, and 12/1 but haven’t moved since. Can’t reach any customer service people, only option is to cancel order with retailer. I just want my darn order! I will no longer use retailers who use Pitney Bowes for delivery.

I ordered a package from China on November 25th. It arrived in the US and made it through customs by Dec 4th when it was handed over to Pitney Bowes. It has sat in Georgia for 12 days according to the tracking, with no movement or changes. I would highly recommend paying more to ship with someone else. There is a lot going on right now between holidays and a global pandemic, but 12 days with no movement is absurd.

It seems that I am having the same issues as many others. I have 5 packages currently sitting in transit with Pitney Bowes. Five. One has had no movement since November 24th and the rest have had no movement since December 1st. All are supposedly stuck in the same hub in New Jersey. You can't contact the company in any way to check the status on your shipment. I understand delays with COVID, weather, holidays, but this amount of time is just ridiculous and unacceptable. I would never use this third party shipping company - ever.

I ordered on 11/17 from PersonalizationMall.com and got a shipment notification on 11/20. My tracking information showed that it was at a shipping facility in NJ on 11/25. I live in NY so I figured it would arrive soon. It’s now 12/15 and still no package. Tracking information shows that it’s still sitting in the same facility in NJ. I ordered this in advanced of the holiday deadlines and the website said it would ship within 3-5 business days and allow 6-10 business days for shipping. MY PACKAGE HAS BEEN IN TRANSIT FOR 17 DAYS!! After doing research, they use Pitney Bowes who are horrible!!! Where is my package?? Seems I am not the only one with a package sitting in a random facility. Unfortunately USPS is getting a lot of this blame as well. WHERE IS MY PACKAGE?

I have ordered packages over a month ago that have shown being shipped and moved to the Pitney Bowes Utah facility. I paid extra for expedited shipping to make sure I would receive them on time. Not only have they sat at there Utah facility without moving for over a week and a half, they are the most incompetent people I have ever dealt with. I contacted them to let them know this package is already late and I am traveling through Utah in a few days so I will pick it up if I need to. They responded that they can't help with my problem and I will need to contact my supplier. I will make sure all my suppliers know in the future that no business is to go through Pitney Bowes again or I will find different suppliers. I got a package from China faster than Pitney Bowes has shipped from California.

I send my new cellular phone from San Antonio to Dallas 4 hours away from home on 11/16/2020. Now is 12/15/2020. Nothing happens. AT&T saying they never received any package. Now I need to pay 1,300 dollar to AT&T only because AT&T used Pitney Bowes for delivers.

I’ve never heard of Pitney Bowes until one of my packages was shipped through them this one time. Ordered Nov. 30th and it is now Dec. 15 and it still has not been picked up by USPS. I’ve ordered from this company all the time and get packages within 5 days (UPS, FedEx, USPS). Why they chose to use Pitney bowes I don’t know, but I hope they never do again. It’s giving them a bad rep because I’m going to leave the company I ordered from a bad review as well. They have to stop using this delivery service. Looking at the other reviews lets me know pitney bowes is horrible.

On November 27th my package arrived at this facility. Today is December 14th and it still has not moved. There are a ton of packages just sitting there and Christmas is in 10 days. Are they stealing packages?

My Shutterfly order was placed with PB on Dec 3 and was issued a USPS tracking number but never actually delivered by PB to the post office inasmuch as the USPS tracking is showing "waiting for delivery to USPS"; all other products shipped in different ways at the same time have either been delivered or will be delivered today. Why does anyone even use PB? Looks like many other people are having the exact same problem.

I often order from Kohl's and this season everything has been delivered on time except 3 items that were shipped through Pitney Bowes. One item was originally scheduled for delivery in early December, but when I try to track it, nothing has been changed on the Pitney Bowes website since November 27th, which only says "label created". Super frustrating. The other two items finally show that they have been handed over to USPS, but after the date that I was supposed to have received both of them. The items are currently in Georgia and I am in Wisconsin. I hope Kohl's stops shipping through them. No place to call or contact anyone at Pitney Bowes unless I create an account as a customer to ship with them.

I placed an order with Kohl’s on 11/19/20. I received notice that it had been shipped on 11/21/20 with two different carriers. Four items were shipped by Pitney Bowes. I received the rest of the order but not the items shipped by Pitney Bowes. Checking the tracking, it said the order was in Kentucky and receive no further word. I called Kohl’s and registered my concern. They said they would reorder the 4 items for me. However, 3 of the 4 items were no longer available. They reordered the one item still available and said they would credit my account for the other three items. I would now have to find replacements as they are gifts for my grandchildren.

I ordered a gift for my sister. It was shipped on Dec 1st from Bayonne, N.J. and has been sitting it Rocky Mount N.C. since Dec 4th. It has been sitting idle for 8 days! It has not been passed on to USPS to be delivered. You can not reach anyone by phone at Pitney bowes so find out what is going on. I called USPS and was told that Pitney Bowes needs to deliver packages to them so they can complete the delivery. Terrible, Terrible shipping company. Do not use them. They are not reliable!

I am really irritated with this place. I ordered a birthday gift from China in November for my best friend. And my package is supposed to be here tomorrow. Why did my package get through China faster AND customs FASTER than this place! Right when Pitney Bowes gets a hold of my package the tracking update has not been changed or updated for more than 2 weeks now since they’ve gotten a hold of it. It’s been “2 weeks now in transit” from Sparks Nevada which is only an 18 hour drive from my place here in Seattle. Now I am just going to find a new birthday present for my best friend because I have no idea what happened to my package!

I placed an order through Old Navy on 11/27/2020. The order was guaranteed by today 12/11/2020. Unfortunately I received an email from Old Navy stating that customers who had items shipped through Pitney Bowes were complaining about not receiving their orders. I checked the tracking info on my package and seen it’s been with Pitney Bowes since 12/01/2020. They updated on their website they transferred it to USPS but the location says 0000 which means it wasn’t never really transferred anywhere. It’s still sitting at Pitney Bowes.

Guess I am just like the hundreds of others having major issues with this company! My package arrived in no time on 26 November to the Pitney Bowes Atlanta Facility. As of 10 December, USPS is still waiting for it. If you call Pitney Bowes, the recording tells you they cannot track your package. Well that sucks since I have tracking number. What kind of circus are they running. I have a hard trying to understand how my package can make it all the way from China, then through customs in a few days only to be sitting in a warehouse of some rinky dink company that can't seem to figure out how to properly move packages. Unbelievable. The seller I purchased from just references the tracking that it is in Atalanta. Great. Guess I will have to fight to get a refund since the company can't seem to use a reputable shipping company.

I have waited long enough before writing this review. I ordered from Kohl's on 11/27. My orders from Kohl's normally take a little longer to be shipped so I expected a little bit of a longer wait time. My package arrived in NJ on 11/30 and has not moved since. It was unloaded and that's the last update. I have contacted Kohl's twice with the latest instructions to wait until 12/16 and call again if the package hasn't arrived. I'm furious because part of the order is for a birthday gift I needed for the 12th. All the other major and minor shipping companies my packages have been delivered by this year have not had any major problems or delays due to holidays and COVID. This company needs to get its stuff together. As a professional in a work environment that requires deadlines to be met, this company has dropped the ball.

My package has been in Atlanta since 12/5. This is less than 15 miles from my home. I have spent over 3 hours on the phone with Pitney Bowes (who says they can not help me, they don't know which of their facilities the package is at and if they did they couldn't let me pick it up without the post office's approval and they show my package will be delivered after 12/13). I spoke to the post office and they say it is out of their control, it is Pitney Bowes that has to get them the package. And I called Shutterfly who says they can't do anything but reship. These are custom 2020 Christmas cards.

I have been reading the review on Pitney Bowes in Greenwood, Indiana. I feel the same way somebody is taking the package home. I have been waiting almost 1 month for 2 packages from Bath and Body works. What is so bad is I will not order again with them because of Pitney Bowes. My tracking # says in Greenwood Indiana and then Indpls. In and back to Greenwood, In. Try calling them so I can pick it up (I'm a 1/2 hour away) but I can't get no place with them. I will be going to BBB to put in a claim. Somebody needs to check out these packages. I do work for the State of Indiana and I will be putting in a claim. Everybody needs to go to BBB and put in a claim, They will not check it out until a lot of us put in a claim.

My experience is nearly identical to everyone else's. I bought an item on Amazon through a third party seller. This seller shipped the item on November 19th. When I say shipped, I mean they only made the package slip. The item finally arrived with Pitney Bowes on November 27th. I’m in Minneapolis, the package was with Pitney near Chicago. More precisely, Carol Stream, Illinois. I thought great this won’t take long. WRONG. Oh. So. Wrong. The package went the opposite direction to Greenwood, Indiana. Got to Greenwood on November 28th. As of today, December 9th, it’s still there. The package was originally scheduled to be delivered by December 3rd. Based on the other reviews, I wouldn’t be surprised if my package was shipped even further away. That is, if it’s not actually lost. It’s hard to not think it is lost.

I ordered items for a specific event from Ann Taylor on November 21. It shipped on November 24. The tracking stated it is in Atlanta on November 25th with Pitney Bowes. It has not moved since the 25th of November. I have tried multiple phone calls, emails, and text inquiries with both Ann Taylor and Pitney Bowes and it is still sitting there with no update. I live a half hour from Atlanta. How in the world can my clothing be sitting anywhere for that long? Their excuse was Covid. I asked to come pick it up but they said that is not an option. It still has not updated.

It took 22 days for my order to travel 140 miles. It would spend days at a facility without moving and when it did move, they sent it over 600 miles in the wrong direction where it stayed for more days without moving. Avoid Pitney Bowes if at all possible. Reference PB tracking number **.

The company I purchased from uses Pitney Bowes to ship. The package sat in an LA Pitney Bowes from 11/19 to 12/1, then they shipped the package to a Pitney Bowes in Las Vegas where it has been sitting since 12/3, with no movement. The package us supposed to come to Washington state. When you contact Pitney Bowes they say they can't help, call the original company. This is ridiculous!

My package has been sitting in the Atlanta facility for 14 days. It’s impossible to get ahold of anyone at Pitney Bowes to inquire about the package. It’s extremely hard to understand why a package can jet through China, yet sit for weeks at their facility for no known reason. Had I known this would be the case, I’d have made sure it was shipped DHL. Never again.

Ok I have 2 orders that this company is actually supposed to be delivering. One from Kohl's and one from Adidas. Both of them were ordered back in mid November. They now are both saying they are in Atlanta, Georgia now. The one has said since the order was placed that it was shipped but the tracking says that only the label was created.

Pitney Bowes is the worst shipping partner in the USA. I live in a very rural area and heavily rely on shipping. I have years of experience with all of the shipping companies during bad weather, the pandemic, holidays, etc. I have multiple packages that have been sitting for weeks in their facility with absolutely no movement, tracking, updates, or explanation. I have stopped business with a company recently because they decided it would be more cost efficient to use this terrible company. They are an absolute nightmare.

I purchased a Christmas present from king size through Amazon for my son to be shipped to his address. The gift started in the shipping process November 27th, king size uses Pitney Bowes shipping. Pitney Bowes at some point will transfer it to USPS. As of today December 7th USPS does not have the package. Neither Pitney Bowes or the USPS admits to having the package they both claim the other shipper has it. Both shippers claim it's somewhere in Greenwood, IN. I believe king size's distribution site is based out of IN. so my order my order hasn't left IN in 11 days of shipping.

The title speaks for itself. Absolutely zero communication, these guys have to be scam artists. Package was lost in the post....it had to travel 100 kilometers and they couldn't keep track of it. They ghost every inquiry. Don't trust anyone who uses these guys, and never use them for mailing your goods. Save yourself the time and just throw the parcel in the garbage rather than use these guys.

I ordered from a company that made the mistake of using this non-shipping company. They cannot deliver! You can only contact them if you report them to the BBB. Then you get excuses. It's because of COVID & the holidays. Nope. Nobody else is doing this. Any other shipping company can deliver 10 times in the time it takes them to not deliver at all. They picked up my package in Florida on 10-28 and sent it to Atlanta. There it sat. It made it to New Jersey 11-6. And sat there until 11-7. (Why? It's going to Virginia) On 11-7 it arrived in Maryland. On 11-19, they said it was departing Maryland. It's still departing Maryland as of 12-3. I got a form letter excuse from them that addressed nothing.

I have been waiting for a book from the UK I bought on eBay and this worthless excuse for a company not only took longer than USPS to get it from their facility in IL to the one in Bloomington CA 15 miles from where I live but it also shows that it left there on its way to the post office for finally delivery three days ago. This is supposed to be "Parcel select" service! The post office would have delivered my package by now if it had been media mail! I had to wait through a bunch of crappy hold music which was constantly interrupted saying that they don't have information on my package and was treated like I was not worth talking to by a foreign call center. No wonder their stock price is in the toilet and sinking further every day. Avoid doing ANY business with these people no matter where in the world you live!

If you own a company then do NOT under any circumstances use Pitney Bowes for shipping. I had a shipment verification on November 12th with an expected delivery date of Saturday, November 21st. The package sits at every warehouse for 10 days. Everyone on my FabFitFun website has the same awful experience. At this rate I don’t think I’ll get my delivery by Christmas. I had 10 things I was waiting for and this shipped first. It’s the only thing I’m still waiting for. They will single handily put FabFitFun out of business at this rate. Terrible is an understatement.

I’ve been waiting for a shipment for two months. Keep getting updates. The item seems to be moving around the country sporadically saying “waiting for pick up by USPS”. Still nothing. Items seems to be nonexistent. Is this even a real legitimate company?

It's about all PB facilities.... My package, which is supposed to be delivered to Omaha, NE, was received by PB in Atlanta on October, 22, been sitting there with no movement till October, 31 and finally appeared in their Indianapolis location. No status change for the next 4 days and today (November, 4) - voila! - it's back in Atlanta. Delivery truck got lost?? I'm wondering why they're still in delivery business if they treat their customers like this? No customer service at all, no phone number you can dial, no email, no responsibility. Everything is explained by COVID-19 according to their website. Just keep away from this company.

Over the last few months I have had several overseas packages shipped to me. When they hit Pitney Bowes to be delivered to USPS, it sits there for weeks if not months. Currently have three packages that have been departing for over two months. Several other packages were delayed by months as well because of them. To claim this is because of Covid is ludicrous as several packages going through other shipping partners get here in no time at all. Just looking at the numerous other complaints against them tells you it's not just me but everyone. Someone needs to get this company in line.

Oh my god... It has been literally five months and they still have my package. It has not moved at all. Thankfully I received a refund, but this is not normal. There is no way to contact them to see if they even have my package at their warehouse.

I'm honestly surprised, PB managed to get my package which is literally over 70 lbs processed and handed over to DHL in 2 days. This may not seem like a big deal, but from the reviews for PB this is a herculean feat.

Not only are is customer support incompetent, but this company is one of the most awful I have ever tried to work with. It amazes me that Pitney Bowes can remain in business. Over many years as an office manager having to deal with these people, I have encountered countless problems ranging from sneaky lease terms (without disclosure except fine print, charging us tax on this leased metering equipment), constant billing problems (mail bills late every month, so if you don't pay with a credit card or auto pay, but through company's AP, they will charge a late fee every month of $40), and we've also had consistent unreliability with bulk mail pick-ups.

This is the second time I have needed to deal with Pitney Bowes regarding a mail machine. Their customer service stands at the lowest end of the spectrum imaginable. Absolutely zero follow-up, open tickets that just disappear or are marked "closed" when they are not. They obviously do not want their equipment back. They cashed our lease termination check about a month and a half ago (after saying they did not receive it) and we have been asking for their "required" return labels and box to mail this behemoth postage machine back the entire time. They assured me the labels were on their way. They created a "ticket" for this and then marked it closed. Have you seen the labels, because we certainly have not. Be very wary of entering into an agreement with this company. It turns out to be almost impossible to get out of - even when you pay it all off! I wish there was a rating lower than one star.

I don't write bad reviews. If you want canned (Pork and Beans, Del Monte), no good customer service...who won't even transfer you to America...do biz with this company. You put hundreds of dollars into your postage meter and they can't even offer you American customer service that knows what you are speaking of. Very scary America. Speak with your pocketbook and discontinue service and companies like this. Bye bye.

I wanted to write this review so people who are stuck with a package coming through Pitney Bowes know that there is some hope and you might still get your package and about how long it really takes. Mine did eventually show up. I got the occasional update from them for about half a month before they had it leaving Indiana July 14th and there were no updates after that until August 15th when USPS finally got it for final delivery. I ordered it at the end of June so it was about a month and a half for me to get my package. I've also seen reviews where it goes 2 months without an update before they get it (for those that do eventually get it).

Ordered an item from an online company and they used Pitney Bowes to deliver from them to USPS. Label created on 7/8/2020 and it has not been delivered yet on 8/14/20. It hasn't even reached a USPS facility yet.

HANDS DOWN, THE WORST SERVICE I'VE EVER ENCOUNTERED - AND I HAVE A LOT OF PATIENCE. I'm no Karen, but this experience done turned me into one. I honestly wish I would've listened to the reviews. I thought it was a scam at first but figured it wasn't because Etsy's shipping labels are from Pitney Bowes - but I was terribly wrong (yikes). Their customer service is a NIGHTMARE. I was trying to cancel my SendPro subscription and they told me I had to do it by calling them.

I ordered a dress from China, Noracora, I had no idea it was coming from overseas until I started to track the shipment. It did take a few weeks to get here and now I find out it went to Pitney Bowes shipping and that was it. I ordered the item on 7/1, and it has now disappeared into a black hole weeks ago with no valid tracking. My husband just ordered something from California and on 8/3 it said it went to Pitney Bowes shipping partner and again, vanished into thin air. I can guarantee all the lost items are being sold by some Pitney Bowes employees who have the system figured out.

I bought two items on eBay but one wasn’t in stock so ended up only buying one item. Pitney Bowes shipping company charged me shipping and duty as if I bought two items so ended up paying about an extra $80 in fees for no reason at all. Tried to fight it with PayPal but they said I didn’t give enough info even though I sent them everything.

AT&T emailed me four Pitney Bowes shipping labels to return our old phones as part of a trade-in program. My phones have gone from my hometown to York, PA then to Pittsburgh, PA and back to York, PA. How does a shipping company keep sending packages between the same two destinations. Hopefully I still get my device credit through AT&T.

Horrible shipping company. Poor customer service with tracking packages. Called the 3 times and gave me the runaround. The web site stated that the package was out for delivery by USPS when it was not even scanned by postal office.

Ok, so I ordered an item over Facebook, should have known better. Those guys are in San Fran and shipped it using Pitney Bowes. My item has been in transit for over a month. It has been to San Fran 3 times, Carol Stream Twice, Atlanta 3 times, My town once, back to Carol Stream, then now back to Atlanta. It is like Pitney Bowes has no clue how to transfer to package to the USPS. I got to say it has been a nightmare. I am out 196 bucks, and nothing to show for it. I have disputed with the credit card company, but because there is an actually tracking number I been messed out of my money. I got to wonder if Pitney Bowes actually has taken the package and is just send fake tracking. Ordered one June 10th, and look it's August the 8th and still nothing.

Don't ever use Pitney Bowes to ship anything. My package was shipped over a month ago and I still haven't received it. The sad part it was shipped from Harrisburg, N.C. and was suppose to end up in Chapel Hill N.C. My package went from Harrisburg, N.C. to MONROE TOWNSHIP N.J. and is now in Atlanta GA. It's been a month exactly and I still don't know if or when I'll ever get my package. I can't find any way to contact this company and talk to a real person. Pitney Bowes also blocks and erases comments on their Facebook page so the public can't see how bad this company actually is. Never ever use Pitney Bowes. Please. I'm sure Pitney Bowes has cost some companies a lot of money because they have to reimburse their customers for packages that are missing and were never delivered. Maybe I'll get my package someday!

Please, for the love of all that is Holy, do not ship through Pitney Bowes! This is the second time I've been screwed over by a company using Pitney Bowes. The first time it took over a month for my package to make it to Texas from California. I could've driven that many times in the time it took for my tiny package to arrive. Currently, my package has only made it from MN to Il in over a week! I will question whether the company I order from uses Pitney Bowes before I place an order from now on. I can't believe our US government has signed a contract with them. I just thought USPS was slow...

For your own sanity, please for the love of God, DO NOT ORDER from a company that partners with Pitney Bowes! I’ve been waiting on my order for two months now and the package has been sitting an hour away from my house for a week. I’ve tried to call the Pitney Bowes facility near me to pick up the package myself, but no one ever answers! For a company that claims to have some of the most innovative tracking solutions, they never seem to be able to pinpoint exactly where my package is... The customer service is one of the worst I have ever experienced!! I actually feel bad for the employees, because they are clearly just as out of the loop about the companies procedures as the consumers are. Also, the fact that this company just signed a multi-million dollar deal with the federal government, given all of these scathing reviews, is very worrisome to me.

Pitney Bowes has had my item since June 15, 2020, 11:27 am Picked Up by Shipping Partner, USPS Awaiting Item SOUTH SAN FRANCISCO, CA 94080, my item has gone between San Francisco to Bloomington, CA, to Los Angeles, CA since June 15. August 3rd I saw that my package was back at the Bloomington, CA site. I could have drove to San Francisco back by now. It August 4th and I still don't have my item. Worst service ever.

Ordered cloth face masks June 18 2020. Was advised June 23 2020 masks were transferred to shipping company. Left Shanghai on July 8 2020. Arrived Chicago O'Hare July 8 2020. Released Import Customs July 9 2020. Inducted into Pitney Bowes Network - Carol Stream IL July 13 2020. Departed Pitney Bowes Carol Stream IL July 14 2020. Arrived Pitney Bowes Monroe Township NJ July 17 2020. Departed Pitney Bowes Monroe Township NJ July 19 2020. Arrived Pitney Bowes Bloomington CA July 23 2020. Delivered to my home in Los Angeles August 3 2020 without further status update on tracking system. So my package floated around in the United States longer than it took to come from China. Longest period it was probably an hour away down the freeway.

I've been a loyal customer with Ipsy for years now. They recently switched to Pitney Bowes for shipping and it has been a disaster. I hardly receive updates and the package stays in facilities for 10 days or more without moving. Packages paid for on the 1st that would arrive on the 6th of the month now arrive more than a whole month late.

I’m a loyal Customer with the brand by the name of Ipsy. I always got things from them on time nothing damaged or missing, until now my package was shipped on July 10. It was sent to New Jersey and sat there for days then finally it got to Atlanta Georgia and is now stuck since July 24. I see that I’m not the only one with this issue. It as if they are holding your package hostage. I feel like if they couldn’t take on the extra load of doing the shipments for ipsy, they should have refused. I’m afraid to order now because of the simple fact of it going through Pitney Bowes.

So I have been ordering with a company called Ipsy for years and shipping has always been top notch. Well unfortunately for me they seem to have switched to Pitney Bowes for some strange reason. (Why? Why???) My box has not moved and we are at 30 days... To make matters worse I also ordered more items from Ipsy and they are being “shipped” with this company as well not to mention I just got charged again for a monthly box when I have yet to receive anything from last month. I will be reporting this company as I feel like they are scamming us all. I will also have to stop doing business with Ipsy for as long as they use these ppl. I will update my review if I ever see any of my items. Please beware! If you are buying anything online please find out who is shipping it and if it’s these guys just find a diff site!

Horrible, horrible, horrible. Packages sit and sit for days sometimes weeks. Your only option for updates is a tracking system that is so archaic it's ridiculous. You cannot speak to anyone on the phone. Please hope that nothing of your gets touched by this company because you might never see it. I have been waiting on a package now for 12 days and the total travel distance is roughly 40 miles, I mean c'mon already.

I ordered an item from a company on the 11th, shipped the 13th. My package has yet to move from this company and my Package had an original delivery date of the 21st until it made it to them. Now there’s no information on my package any time I check the status. I have NEVER been more dissatisfied with a company. It makes no sense to keep taking on packages if you aren’t doing to so your job and actually get them delivered. This is the absolute worst company I’ve ever experienced this with and plan on making sure none of my associates use this service. Do better or just shut down. This many people shouldn’t have this level of dissatisfaction.

If you are thinking about using Pitney Bowes to ship your packages just don't. Trust me please don't. They have had a package of mine that has been from NJ to another part of NJ to GA & it sits for weeks at a time. It is not easy to get in touch with them, I don't think they have a customer service. My package was coming from Ipsy. It was shipped on the 7th of July. I still have not received it. It has been in my state for weeks. It hasn't moved. I'm not sure I will receive it at all. Everyone whose package was shipped with them is having the Dr issue. I could've picked up my package myself by now. All they have to do is hand it to USPS yet they hold it or it is stolen. Other people I know getting packages same way are receiving packages with most of the contents gone. Horrible company.

I 'am a micro business and can afford to maintain only a minimum inventory of items for resale, so I place several orders monthly which WERE normally received! in 14-28 days. NOW ADD 30 DAYS + TO THAT.

I found out that the product was shipped from China on 7/17/20 and it's been in their shipping facility in Monroe, NJ since 7/24/20. Monroe is only about 50 minutes from me and it hasn't been delivered yet? Shame on you! I wanted this product for my new place to help me to restore it and from some of the reviews some people have been waiting for months! By that time I'll be long gone! Again shame on you Pitney Bowes!

I've been waiting MONTHS for a package to arrive. The company I ordered with gave no indication it was located overseas, and even after I realized this (when I contacted them after a few weeks) they claimed I would get my items in 11-21 business days. According to the tracking number given to me, my package cleared customs and was in Pitney Bowes' possession since June 12. A month and a half later and it still shows as being with them (not handed over to USPS). I could WALK from the place it supposedly arrived (ca) to here and back by now. The tracking info literally only updates when I email the company (6 emails, 6 updated locations lol). It sits for weeks with no further information when I don't first contact the company. The company itself keeps telling me to 'be patient'.. I think I'm at 75 days now.. I've never been so patient in my life lol. I initiated a refund with my credit card company on Friday, so I'll see what comes of that.

I ordered these lights in May. Similar to other reviews, it took a month to get from one city in California to another. Finally made it to Washington state where it sat for another couple of weeks, now in Indiana. I’m not sure if I will ever get these lights. I filed with Paypal for a refund. They are giving the merchant until August to decide on whether I get my money. I consider this as much fault as the seller as they chose Pitney Bowes as their delivery merchant. I want a refund, but waiting three months is ridiculous! If I could give negative stars I would.

A product was shipped through this company that the merchant used. It was shipped May 21, 2020. As of July 23, 2020 it hasn't been delivered nor has any of the tracking info been updated. I contacted Pitney Bowes and all they do is send you a generic response. From other reviews it seems that this company is fraudulent. How can this company still be in business and why hasn't there been a class action lawsuit against them?

I placed an order on June 6 in which Pitney Bowes Picked up the package from Hawthorne, CA on June 6 and on July 10 delivered it to Bloomington, CA. Then July 20th it says Pitney Bowes picked up the package and still have it. I cannot wrap my mind around why it would take over a month to get a package from one part of California to another only to pick it up and take it to another part of California. It is currently awaiting arrival in Bloomington California which is where it supposed to be transferred to USPS. Since it’s already in Bloomington I guess it will take another 4 weeks to get down the block. They still have another package I ordered back on April 16th from another order that I’m guessing I’ll never see. I’m baffled as to how they are still in business.

My package arrived at their facility for shipping from IPSY that has previously had decent shipping times. Since arriving at Pitney Bowes my package has not moved. It has been 3 weeks and it is still in NJ. My boyfriend had this exact thing happen with a package from Barkbox that shipped around the same time in a different state that tracking shows is sitting in the same place for weeks. With so many better options that will actually deliver packages why would anyone choose to use this company.

Terrible shipping company! I should receive a package on the 16th of every month. However, it sits with the new shipping facility (Pitney Bowes) for 4-6 weeks prior to them actually shipping it to me!

Package ordered from Retromini in April 2020, ordering from outside of US is expected to be a bit slow considering current Covid-19 restrictions, but I know what is normal. Everything was fine until package arrived in US and was in the "custody" of the company's "shipping partner" (aka Pitney Bowes),... Then the shell game began. First Retromini claimed that the package was in "customs" when the provided tracking number showed it obviously wasn't.

I ordered a watch band 5/26/20 from overseas on Amazon and, to be fair, it said the latest it would arrive is 8/4/20. But it was in the country in just a few days but it’s now had spent from 6/1/20 to 7/19/20 in the US in the hands of Pitney Bowes. And the weirdest part is that it says it was in my city on 6/29 then it was in Bloomington, CA on 7/10?? Now it says it’s in transit from CA. Why is this everyone’s issue? Are the tracking cities just completely made up? Did my package really come to my city only to be put on the wrong truck and sent back out to CA?? Based on all these reviews, it’s not a one-time issue.

To be a shipping company, you need to ship. Apparently, they strapped my package to a turtle and slapped it on the rear... Tracking History:

What an awful service. They have had my package for over 20 days and still haven’t delivered. Worst parcel service I have received, you would expect this service from a Chinese parcel but it’s a shame the provide that bad service here. No wonder AMZ y taking over.

I am one of the unlucky people who had their online purchase shipped through Pitney Bowes. This company is a formally operating scam! I had my package shipped from abroad during COVID times and while the package made it across the ocean and cleared US customs in just 1 week, it has been sitting in PB New Jersey Consolidation Center for a month without any updates!!! All they were supposed to do is handle it over to USPS for final delivery, but apparently the package is just sitting in their warehouse or has been stolen from there. There is no way to reach out to customer support, the "Contact us" button on their website is disabled and the phone line just repeats automatically recorded message without providing any options. The one time I was able to reach out to their support member through an alternative link, the guy pretended to be in Australia and played as if he had nothing to do with US entity.

So I ordered some swimsuits from Victoria's Secret at the beginning of July, end of June to go to the beach at the end of July. They shipped out July 2nd in two separate pieces. One was picked up by shipping partner... Pitney Bowes. The other wasn’t. They were both estimated to be delivered July 8th, my birthday. Well the one that didn’t get picked up by Pitney was delivered right on schedule. The other got to my town July 7th and USPS has been awaiting package ever since. No movement whatsoever. You cannot contact Pitney Bowes and if you do they will just be rude and then tell you to contact retailer or merchant.. Okay, well retailer won’t refund until I can return the items and since I haven’t even gotten them at all, when will that be? Never considering the rest of these reviews..

I ordered an item from Uplift Inspire March 15 and it was picked up by the PITNEY BOWES company on the 20th. It is now July 11th and my item is still being shipped between NV and CA... I'm in Oregon. The company I ordered from refuses to refund my money because it's still in "transit". I guess I am just out the $90 I spent because nobody is taking responsibility or is willing to do anything. Don't buy from Inspire Uplift... They use PITNEY BOWES for their shipping and won't refund your money even if your order was placed 4 months ago.

Order items on May 16th. It has been "in transit" with Pitney Bowes since June 22, but has never moved. They have blamed the virus and the "riots" but still have not explained how these would affect how long it would take something to be moved from one truck to another. The only thing I can assume is that the package is not where the tracking software says it is and is just a tool to deceive customers. I have gotten many other items from further away places in way less time than this package. BEWARE.

I'm so enraged with this company. I ordered a new swimsuit for the beach (I live in Florida) and a gift for my friend on June 14th from AdoreMe. It is now July 9th and my package is still nowhere near reaching me. Well, it did sit in St. Pete, where I live for over 2 weeks. Then it went back to NJ and now it's in Atlanta. I called Adoreme for a refund and they said I need to wait longer. Pitney Bowes has no customer service phone number so I guess I'm just out of luck. Note that the shipping I paid for said 3-5 business days. HA!

I have closed both my ebay and Paypal accounts because of these slimy Pitney Bowes clowns. Made a purchase, found out about PB charge after it showed up on the invoice, but that's not the issue. My order was canceled by seller due to unable to ship due to COVID19 quarantine, fair enough, received a refund from seller for the item, but NOT from PB for (shipping/customs??? or whatever else they use to justify ** charges). 2 months later, PB is still holding my money for no reason. Hang the ** one by one up there on the corporate level! I would.

I purchase multiple items on eBay every week. All the outstanding deliveries are with sellers who use Pitney Bowes. None of the tracking numbers provided by the sellers are recognized on the Pitney Bowes website. What a joke.

I ordered several items through H&M. Due to the pandemic, H&M didn’t offer any shipping options except basic. My package was carried out by Pitney Bowes and was suppose to be handed to USPS for delivery. However, it’s been 20 days. This is the funny part. I live in California and my package was transferred from Greenwood, In to Bloomington CA. But instead of delivering it to USPS. PB decides to ship it back to Greenwood, In & back to Bloomington Ca without giving it to USPS???. I called H&M to complain and they basically said, "Your package is lost" and they will start the refund process. You’re not getting your package. Start the refund process with the merchant you bought items with.??‍♂️

I have been waiting on a package since may 30th it was shipped from China. It finally arrived at Pitney Bowes on the 26th of June and that is where it still is. Here it is July 2nd and still nothing. No tracking nothing. They are not telling me that it takes 6 days to do something with the package. Get of your butt and get to work. Some people would like to get there package without waiting for 2 month to get it. This is unacceptable business

I won a synth from the UK thru eBay, which uses Pitney Bowes as their Global Shipping. It shipped on June 3rd and supposed to arrive between 22nd-24th. It was inducted into the Pitney Bowes Network on June 21st and went from Edison, New Jersey to Greenwood, Indiana on June 22nd. And since there it sat. No updates for over a week. Then, there's an update saying my package was picked/processed on June 28th in Charleroi, PA, where I live. It said that pre-shipment info was sent to USPS, but USPS had no info whatsoever. Their social media customer care was useless and told me to check tracking. In the end, I used someone else's advice and found a manager on LinkedIn. Now there's a new update on June 30th saying it was delivered to Greenwood, Indiana. But wait? Your previous update said it was picked/processed by someone in Charleroi, PA, but now it's back in Greenwood, Indiana?!?!

So I ordered a product which is/was a birthday gift. The site where I ordered said about 12 days for delivery. I have been trying to get some tracking info and come to find out that USPS is waiting on shipping partner Pitney Bowes. Needless to say it's been since 5/25, which is last update and we are now on 7/1. Birthday and embarrassment have well passed. Why are they still in business???

Like other reviews posted here for extremely inefficient Pitney Bowes mail processing, I too have experienced the same frustrating delays! My eBay package from China to U.S. took about 5-days. It has been sitting at the Pitney Bowes distribution center in Bloomington, CA for over 21-days now and they still have not delivered to USPS yet! The distribution center is about 20 miles from my residence and there is no way to contact them and request to pick up my package to avoid further delays. All in all its been about 48-days total with no delivery date in sight!

I feel like Pitney Bowes is relying on hitchhikers who would carry the packages to its destination. Did they take snail mail literally? Package arrived in the US June 13th in KY. No update since then. 11 hours by car from here to KY. I don't know why it's taking this long. Next time, ask the seller if their shipping/returns are through Pitney Bowes. If they are ask if they have any other shipping options. If not, best to look for a different seller.

On May 8th a product I ordered departed China. It arrived in Los Angeles May 19th. That is reasonable. It was then transferred to Pitney Bowes. It stayed in LA with no movement for almost 3 weeks, when it was shipped to Utah on June 11th. It then made decent progress through Utah to Indiana, finally arriving in Atlanta June 16th. I live in metro Atlanta,, so I assumed I'd be getting package shortly. Once in Atlanta, it moved 4 times before being transferred to USPS today. One station it moved to is within 15 minutes of my house. Yet, 2 days later it was returned to the original Atlanta station. In all, it spent 43 days traveling across the US, with 14 days in metro Atlanta. I cannot come up with a logical explanation for this. Is PB relying on a loose network of hitchhikers to transport their packages? It seems incomprehensible that any company would put their name on a service this bad.

Waiting and Waiting. No response. My package was in NY, CA, CA, Grapevine. They cannot find a United States Post Office!!!! **. It gets to a location and sits there for 2 weeks without moving. The agents are rude and very lacking in customer service.

I ordered supplies from China. It shipped immediately on May 15th, 2020. Well upon arrival May 18th to USA, Pitney Bowes took posession in Jamaica, NY. It then traveled to Munroe Township, NJ June 1 - 2. Then made it to Greenwood IN, June 4th. As of June 4th - Pitney Bowes has provided no updates - it's like my package has disappeared into thin air for almost 3 weeks now. For this whole process - Pitney Bowes has been in possession of my package for 5 + weeks (going on 6 weeks now).

I ordered 2 shirts from H&M on 5/27 and still have not received them because they have been sitting at a Pitney Bowes facility in Commerce, CA since 6/11 with no updates; destination is San Diego, which is only an hour or so away so I should have received this package the next day. USPS tracking says they are awaiting receipt of the item from Pitney Bowes, but they simply have not done so. I have been shopping online with H&M for YEARS and this is literally the first time I’ve ever seen them use Pitney Bowes as a partner facility instead of USPS direct (No shade to H&M at all). I understand delays due to COVID, but unless they are completely shut down, I do not see why my stuff has been sitting there for going on 2 weeks, which is unacceptable at this point.

Package has been in transit for a month and a half and still 3 states away. They are paying for space on other carriers trucks when there is cheap space available. Customer service is extremely rude. Basically told me I would get it when I get it. If you are buying from Boundery you will definitely have to deal with these clowns.

The date today is 6/19/20. I ordered ring from China on 5/4. This was sent on 5/6 and arrived stateside on 5/9 in Los Angeles. Great transit time from the other side of the world! This is where Pitney Bowes dropped the ball! Cleared customs on 5/11. This was picked up on 5/25, (14 days after Pitney bowes "picked up as local courier".) Add insult to injury after a 14 hold for no reason delay, they inducted into network on 6/10 showing item is now in Bloomington, Indiana (another 16 days!).

I ordered a scarf on 05/17/2020, and didn't realize it was coming from China. My bad. Anyway tracking shows: "Shipping Partner: PITNEY BOWES. Your item was picked up by a shipping partner at 11:58 am on May 20, 2020 in JAMAICA, NY 11434. This does not indicate receipt by the USPS or the actual mailing date. That was 29 days ago! Obviously someone in their warehouse is taking packages out the back door to resell. I messaged Pitney Bowes tracking, and here is their response: "Please allow additional time for packages to be delivered as we are experiencing volume well above what typically occurs during Holiday Peak due to an increase in online retail as well as safety concerns stemming from the ongoing health crisis." Yeah right. I'm opening a case with PayPal.

Ordered 3 separate package of guitar parts from China, 1 through Ebay and 2 through Amazon. Each of the first 2 packages took 2 to 3 weeks longer than estimated, so long I was given refunds by the sellers. The latest package, according to Pitney Bowes own tracking site has been in Texas for nine days and has been to San Antonio (the city in which I live) twice. Any reputable seller should avoid dealing with this company under ANY circumstance. I tried to reach customer service, but only got some guy's voice mail promising to call me back as soon as possible.

My daughter ordered an item for me and it was shipped via Yanwen and they handed it to Pitney Bowes. USPS is still awaiting my package. Since May 21, 2020 the tracking info says my package was picked up by Pitney Bowes and it has been in Jamaica, NY since May 21st. I went to Pitney Bowes Facebook page and sent them a message. They replied back that they cannot track packages and that I need to contact the merchant. I will never buy from a company that ships via Pitney Bowes. I feel like this company is a scammer and stealing people’s packages.

I ordered several Zero Brass Door Openers with Stylus from China in mid-April (clicked on a Facebook ad from GravityMagic.com). I understand ordering packages from China take a while for delivery, but it's been 2 months and the package is not even with USPS yet. Instead, on May 11, 2020, the packages was picked up by the shipping partner, Pitney Bowes, and sent to Hawthorne, CA, with USPS awaiting package. Then, on June 16, 2020, the package arrived at the Pitney Bowes' shipping facility, in Bloomington, CA, still with USPS awaiting the package. These cities are 63 miles from each other. I don't know why it's taken more than 1 month to head from the shipping partner to its own facility. And I have no idea when USPS will receive the item.

Updated on 07/21/2020: Again, I have no clue what Pitney Bowes position is in shipping except for putting out bogus status updates that give no clue as to where a package is really located. According to their tracking page, My package was INDUCTED in their system on June 26 in California; destination Kentucky. As of July 21 package is in Indiana. I hate that my vendor is using this bottom level logistics company. This is the 2nd package that is taking about a month to travel in the US. If possible, avoid using them shipping or whatever it is they are doing. If you call them their classic response is to contact the vendor you purchased from. If I purchase from anyone and need to know updates on shipping, I would contact the shipping vendor. Which is why I'm unsure as to what their purpose is. Avoid at all costs.

So the fact that I ordered something from China in April, made it to the US on April 21st. Keep in mind USPS had the package first then Pitney Bowes yeeted my package from them. Not sure how the hell that works but the workers never heard of them until after people been complaining, very odd. It's been in Jamaica, NY since April 21st and it's now June 18th, almost 2 MONTHS!!!! Status has never updated and USPS is still awaiting for the item. I called to complain and hopefully get some answers but now it's under investigation. After calling Pitney Bowes they are unable to track the package??? How does that work??? I had no help and the customer service was horrible!!! By reading most of the reviews I don't think I'll ever my package in. Contacted the seller to see what she can do. I'm so pissed off!!!

I had ordered something from a company Keep Chillin. They had the package picked up by Pitney Bowes over a month ago. I got a shipping confirmation and then every day the estimated arrival date changes. Sometimes when you enter the tracking number (manually, like 50 numbers) they say not available. It was supposed to be delivered after 1 week (with some delays due to Covid) BUT no other company (even from other countries) has done this. It’s ridiculous. I’ve contacted the company I ordered from multiple times and they say they don’t have a say in it anymore since it’s Pitney Bowes shipping. If I had known, I wouldn’t have ordered from them. Period. Knowing they ship through this POS company. I’m not the only one that’s fed up with them apparently. I tried to cancel my order through both the shipping company and ordering company and so unprofessional.

Ordered a package from China (yeah, I know). Took about 2 weeks to get to the US. Then was dropped into Pitney Bowes. Went from Los Angeles, to Kent, Washington, then to Sparks, Nevada, then to Greenwood, Indiana. This has taken 2 months so far. Currently, it's been sitting in Indiana for a week. I am in Michigan, and hoping that it manages to make it into the state this month, but I am not holding my breath. If a seller even HINTS at shipping through Pitney, I will find somewhere else to buy. COMPLETELY unacceptable that a package has taken longer IN the US, then it took to get to the US from China. This company has to go away. Just hopefully AFTER my package is finally delivered, some day.

Domestic US slower than a snail. Order mailed in IL to FL June 1. June 15 still sitting in Atlanta. Same day placed an order from China, received it in 7 days. I would stay away from any company that use Pitney Bowes as a delivery service.

I never heard of Pitney Bowes, until about a month ago. Just to say, they had my package on the 14May2010, today being 13Jun2020. It still hasn't reached my house, not sure if they are legit company or I'm being giving bad information from the seller. By the tracking number given by Amazon, this package has bounced between two PB facility's in California, and now it's in Atlanta, Ga. I came to this web site to see their rating and decided to share my experience.

I ordered USB drives from China. It took 6 days from the order to arrive in Los Angeles. Then two days in custom. It was then assigned to Pitney Bowes. From Los Angeles it went to Kent, WA, to Sparks, NV and then to Denver, CO. It took Pitney Bowes 17 days to deliver the package to the USPS in Denver, CO. Once in USPS hands it was delivered within 24 hours. Hats off to the USPS and Bokehill, corporation in China. Pitney Bowes, this experience was totally unacceptable. I do not understand how you can be in business. I am sending an email to Bokehill asking them to choose another carrier.

As of June 30, 2020 our Postage Meter (Send Pro) Lease agreement is over. I have reached out at least 4 times to Terminate our Lease as our office really doesn't have the use for it much anymore, I have yet to receive a response! Also the rent on the meter is way too pricey. Beware, they also tie you to a Lease for a years at a time. I had this issue with them several years ago, where they just sent a new meter, "an updated version" which ended up tying me into a "New Agreement" unbeknownst to me. I tried to cancel, that's when I found out I was in a New Agreement and in order to cancel we had to pay the remainder of the lease to be able to cancel. Very unprofessional!!!

This company is trash. They take FOREVER to deliver your package. USPS partnered with Pitney Bowes so my package was sent to Pitney Bowes on the 5/16/20. It is now 6/11/20 and my package still isn’t delivered!!

There is no actual # to call to reach a human. I was told my package was going FedEx - shipped 6/5 delivered 6/10. I did not get my package, there is now "no expected delivery date" and I am unable to reach ANYONE by phone. I spoke the vendor and she confirmed it was picked up and it out for delivery.

I have been waiting since April on items I ordered on Aliexpress. Both items were supposedly shipped via TNT from the vendors on Ali but when I searched tracking on the TNT/fedex site it led me to Yanwen which then gave me a new tracking number starting in 402 one saying shipping partner: Pitney Bowes has yet to deliver to USPS.. One package is in Bloomington, CA, the other is in Jamaica, NY. I understand covid had most packages backed up but for how long? There has to be some kind of better communication about this.

Ordered a flatiron from Jack and Jillian for $75. Package was supposedly shipped from Yanwen and I got a tracking number from their website. The tracking says, "Shipping Partner: PITNEY BOWES." Item was picked up by a shipping partner at 10:11 pm on May 29, 2020 in JAMAICA, NY 11434. I have never received item. They should not be allowed to have a business. May 29, 2020, 12:11 am. "Picked Up by Shipping Partner, USPS Awaiting Item. JAMAICA, NY 11434, Shipping Partner: PITNEY BOWES. Your item was picked up by a shipping partner." This does not indicate receipt by the USPS or the actual mailing date. We work too hard to just give money away, the flatiron was for my granddaughter. I am also waiting for another item I ordered on May 9th that I still haven’t gotten. I have not given up the fight to get my money back but it has changed my mind on buying online. Never had this problem when I shopped in the mall.

Package was shipped with Yanwen (DHGate) and I got a tracking number from their website. The tracking says Shipping Partner: PITNEY BOWES. Item was picked up by a shipping partner at 10:11 pm on May 17, 2020 in JAMAICA, NY 11434. I have never received item. They should not be allowed to have a business. I will never order from a company that deals with this company ever again!! May 17, 2020, 10:11 pm. Picked Up by Shipping Partner, USPS Awaiting Item. JAMAICA, NY 11434, Shipping Partner: PITNEY BOWES. Your item was picked up by a shipping partner at 10:11 pm on May 17, 2020 in JAMAICA, NY 11434. This does not indicate receipt by the USPS or the actual mailing date.

Ordered an item on Amazon. Company that I ordered the item from shipped it via Pitney Bowes. It sat at a location in California for 3 weeks then showed up in Monroe NJ. I live 20 miles from Monroe NJ. It sat there for 2weeks. The next thing I knew my package was in Atlanta Georgia. You got to be kidding me. They should be banned from Amazon as a shipping option by the companies selling on Amazon. USPS should stop them from being a USPS partner. Worst shipping company on the planet.

I ordered from Amazon a neck gaiter/magic scarf which can be worn many different ways. I was going to wear it as a face mask when I go back to church. I ordered it back in April. Amazon gave the date May 11-June 2. I found out USPS was going to sending it through Pitney Bowes. It went to CA then it went to NJ. It is supposed to come to North Carolina. They supposedly sent the info about the package to USPS in my town and it supposedly went to my town (according to the Pitney Bowes website). Then it went back to NJ, then to Atlanta, GA, then to Greenwood, IN and then back to Atlanta, GA. I did an online form on the USPS website. They called me the next day. She said she would look into it. She said it was probably a computer system problem. She said she would get back with me, but she hasn't yet. I do suggest if anyone is having this problem to do an online form on the USPS.

I purchased a set of cloth face masks from Raynag-Official and have yet to receive them. They were shipped with Yanwen and I got a tracking number from their website. The tracking says Jamaica NY USPS is waiting for item from Pitney Bowes. I have never received item. They should not be allowed on amazon.

Two weeks ago my package was here in the town of Destination. Then left went Atlanta. The only change has been that they removed the part that said Athens and replaced it with DUE TO CCP VIRUS your package has been delayed. DO NOT USE PB.

This company has had my Military 1st order hostage since May the 8, 2020. The tracking info just goes back and forth stating it arrived in NJ on this day and the next time I check it says arrived at another location on the same date and time. This is not an exaggeration on my part, this seems to me it’s a criminal act going on right in front of the USPS, the customers and the company that paid to have it shipped. I will attempt to attach a picture of the tacking page, if you don’t see it, then it’s another way they are getting by with this behavior. ** When trying to attach this it seems the dates have changed again. Like I said the original date was May 8, 2020.

I never realized that Pitney Bowes was behind me never receiving my packages. The original company shipped to the US, the "second-party" picked up and attached a USPS tracking number to it. But USPS has until this day never received the package for delivery. I have called the postal general about it and there's nothing they can do. My online tracking still has the "package" sitting in Inglewood CA since May 8th. So I believe it is a scam being played on the companies to relinquish the packages so other parties within Pitney Bowes can steal. I am not sure where to stop this problem. But first by not shopping where items are being shipped from outside the country that's for sure! Oh and to make it very clear when I check under the USPS tracking history and information it tells me who the second-party was. So there's no Accusations. It is black and white.

I’ve been waiting on two packages since May 7th. I’ve got nothing but the runaround. My packages have been sitting in Ohio since May 10th. It was horrible trying to research and google to get a number or talk to customer service. I’m highly irritated that a company that is supposed to move packages around to paying customers, do NOT do so. I will never order from a company that deals with this company ever again.

I ordered a few items on May 4th it left their door and was excepted by Pitney Bowes two days later. As of today the tracking app says it was at Grapevine Texas on May 20th last update. Love whom I order from although I will never order from them again. I'm truly disappointed! I can't wait 3 months for them to get it to me. I bought the items for an event!! Please try to rethink your shipping its not working for the people sending the money. Thank you for your attention.

WARNING Do not order any products from sellers or manufacturers that uses this company as a shipper (if you can find out). You will regret it! They are an extension of the USPS meaning they handle part of the shipment. Until it actually get to the USPS you are in limbo. No one to check with. They don't want to talk to you. Ordered a product from Amazon on 04-20-20. It sat in their warehouse for 9 days. 04-29-20 it made to Calif USA which is where it sits. Status is maybe June 1 (waiting for an email package is lost). Think about it. 04-20-20 to maybe 06-01-20.

I've Been waiting on a few packages for over a month now and no matter what number I use to track my packages nothing shows up and the page to track package is useless. Can even contact no one. This is bs.

Call to ask about a package that they have had for 5 days that has not moved from their warehouse two hours away from me. They cannot tell me or even offer to help me find out why. They tell me to call the shipper and have it re-shipped. Worst service from a no name company that I have ever experienced.

They need to be shut down. Trash!!! They take 50 to a 100 days to send you something they dont give you any tracking but that's their jobs. I’ll never buy nothing overseas again. Then you pay all that money for shipping and you’re waiting.

I have a contract with Pitney Bowes, a 36-month term signed in 2017. I also signed to add services to my contract in 2019. Pitney Bowes, although the contract for 2019 says nothing about term, claims that it runs from 2020 to 2021. When I ask them to show me a contract with an ending date of 2021, they cannot do so, and keep sending me the 2017 contract saying it is common for a contract to begin a year after signing. They offered a "settlement" to me to pay almost $800 and they would "let me out" of my non-existent contract.

I started a lease with Pitney Bowes in March of 2006. In the early months prior to the lease end, I found someone else to do my postage business with due to the lack of service and rudeness of the employees when you called them. I started calling when they kept sending me Lease End options to renew. I called in and tried to get my lease stopped by telling them that I did not want to renew with them.

10+ year Bus. Customer of Pitney Bowes. P.B. is a DISENGAGED business that does not have a sense of urgency, flexibility, or customer service. If your machine is inoperable, you will have to wait more than one business day, which means outgoing mail operations are down and there are never enough techs. Acct. Reps. only reach out to sell equipment.

STAY AWAY FROM PITNEY BOWES! I am a longtime customer. In the past 2 years, I've had an issue with my account mysteriously being dropped from the autopay I had set up. Each time, I was charged late fees and wasn't notified that the charges were not billed to the credit card I had on file until months later. I was charged a $32 per month late fee on my $19 per month lease account. That is a disproportionate penalty. Getting any sensible response from Pitney Bowes is impossible. I disputed the charges and was sent an email that said "billing error", then another email saying "good news, your issue has been settled," another CSR told me he would waive 1 of the late fees. Nothing was settled and the late fees were auto drafted from my account and no fees waived. Possibly, the most frustrating experience I have ever had. As soon as my lease is up, I am RUNNING away from Pitney Bowes.

DO NOT DO BUSINESS WITH THEM. THEY WILL TAKE YOUR MONEY AND NOT HELP. Do not deal with Andrew in sales either, he's the biggest scammer. Not a legit company and full of lies. You couldn't never speak to a supervisor either because they're busy scamming other people.

I think eBay is going to lose a lot of business using this scam of an import company/clearing agent what have you. Look at my pics. Can anyone explain how in holy hell my xmas ornament turned into $60+ usd which equals $80CAD??? One shipping and the $6 tax but whats this other shipping charge? Useless customer service!!! Both eBay and Pitney Bowes.

I ordered an item from a US seller on Ebay. It was shipped to me in Canada via Pitney Bowes. The Ebay listing indicated "Priority shipping to Canada". After 13 days, the item has still not entered Canada (and this is from the US, LOL!).

Whoever runs their customer service should be FIRED! They are slow to act, they do not do what they say they are going to do, every phone call takes 45 minutes, no one knows ANYTHING! Their contracted service technicians are USELESS. I HATE THIS COMPANY!

I rented a postage meter from them for a number of years for my accounting practice. We found out we could get a better deal with another company and secured a new meter. I entered a request to cancel my contract with them at the end of a quarter. They never sent me the box to return the postage meter despite numerous requests to do so. 6 months later I am still getting bills for the postage meter despite multiple phone calls and an active cancellation case (or at least so I am assured by their miserable customer service). I have heard that the case has been assigned to the cancellation department multiple times, but nothing happens. I am seriously considering legal action against them, as the bills just keep racking up for a postage meter I haven't used in over 6 months. They are absolutely horrible to work with and overpriced to boot! If there was a way to assign them negative stars, I would do so!

I unfortunately I was in a 5 year lease but was not using the equipment. I tried to negotiate an earlier cancellation due to my circumstances to no avail. Knowing my termination date was coming I made written notice of my intent to not renew. I had confirmation it cancelled in Sept. They took 3 weeks to send me the box to ship the equipment back. I get a letter saying I am in collections for $54. I called, they say it is valid because the they did not receive the equipment back till October. They did not send me the box for 3 weeks! This company is so difficult to work with. I now have a new case number so it can be renewed.

We were approached by Pitney Bowes to upgrade our machine in November of 2018. It made sense as the costs were reduced and the new machine had some extra features. Then the nightmare began. We had already paid for the December lease on the old machine and then it was taken before the month was over and the new unit was installed. Of course we were invoiced for the new machine for the month of December as well. The new machine's invoice was paid and a call was made to ask for a credit for the old machine's payment. I was told we would receive a credit in the mail. From January 2019 up and including October 2019 Pitney has invoiced for both machines, even although they have confirmed we only have one machine. I have to call each month and explain their error, they have a big meeting to figure it out and e-mail it is all resolved. Now they say our account is delinquent because we have not paid for one of the invoices for the old machine. STAY AWAY FROM PITNEY BOWES IF YOU WANT TO RECEIVE ANY REAL CUSTOMER SERVICE.

Terrible company to do business with. Over the years, I probably paid more in fees than postage used. It took me 10+ phone calls, numerous transfers between departments to cancel the service. My cancellation was on hold for 2 months and PB won't refund any part of the quarterly fees because the service was cancelled in the middle of the quarter. I used to rent an equipment before 2000. Over the years, I was forced to upgrade the machine and replace printable stamp sheets couple of times. I lost money each time they make an upgrade. Eventually they put me on SendPro and charged me quarterly fee for multicarrier service even I only need simple postage service. Instead of $5/mo, I paid $50+/quarter.

Unlike other posters to this site, I CAUGHT that the Pitney Bowes Salesperson had imbedded a lease extension in a new equipment delivery the day after delivery. Since then it has taken over five weeks to get the lease terms reversed back to the original lease which still had a year left. The salesperson, nor her supervisor would return my calls. Only one of the customer service associates whom I spoke to were helpful in resolving the issue. In looking over the issues AND STOCK PRICE for Pitney Bowes, they are a company that should be looking to grow their business through good practices and innovation, not sneaking contract extensions into equipment deliveries. Given the prevalence of this practice as depicted by people posting to this site, One would think that an investigation into this practice would have occurred by now.

Majr Financial. We have been a Customer for over 30 years. Now our new SendPro H200 has been HACKED. Our Network was then hacked and it's your fault!! This has caused so much loss of Revenue. It's a wireless connection, never works, never Syncs the data. You are quick to call and try to push more ink cartridges at $200.00 plus per Cartridge. Now I cannot even submit a ticket. It just takes me back to we are currently working to resolve the Hacking incident but your Postage machine will work if there is postage available. NO IT DOES NOT!!! I shut it off and will not use, refill or process any postage from your machine until it's resolved, this is the 2nd machine in 4 months. Still does not work. No one comes when you ask them to. They just call during peaks hours and say let me walk you through this.... Walk through "I'm not using your machine anymore come and get it."

This is by far the worst company I have ever dealt with. Been a customer over 20 yr. They hound you with emails to update and buy ink. They are deceptive about the lease agreements. We just found out that to get out of our contract we have to pay out the current lease plus another 2 yr lease plus a early buyout but they wont tell you how much the buyout is. We are apparently stuck until 2021 at which time they will never get any further business. They won't send us a copy of the contract that was supposedly signed. I have found much better options but looks like we are stuck or pay a huge amount to get out of the leases. From the looks of all the bad reviews we are not the only business being taken advantage of.

They want you to sign a 6 year lease. The Ink is VERY expensive. I was actually told by a rather arrogant customer service retention agent: "nobody gets a postage meter to save money". "Your cheapest option is always peel and stick stamps". "You are paying for the convenience of bringing the post office to you". Not all of the postage is discounted - only first class letters, and that discount doesn't offset the equipment cost. I have talked to other business owners who can't wait to be done with this company as well. We will not be renewing our lease on our purchase power postage meter. That is for sure.

Do not sign a lease with this company. They do not train their employees properly. I had a postage meter and changed to their online version (SendPro) and I still have to pay for the postage meter when I didn't have it anymore, because they did not get the new contract expedited in a timely manner nor did they let me know this would be an issue.

Do not try their product - they are not reputable! - Deplorable service. We DID a trial and they shouldn't hook it up. No support. Waste of time. We then wanted to collect the $50 promotion to no avail.

We've used Pitney Bowes for probably 10 years. In the last few years their service has been deplorable. Our meter doesn't work, hasn't worked in months, and any attempt to get help means hours on the phone, repeat phone calls and no resolution. I noticed a sharp drop in customer service a few years ago. Any problem at all and you will end up talking to 3 or 4 people, spend hours, day after day, and still have no working meter. We finally told them we will cancel our account since the meter is not working and they can't get it to work. The 40 month contract was up by my calculations, but no, their calculations added almost a full year. How could this be? Well they solicit a new contract way before it's necessary, and then add previous months to the new contract. They tried to get me to sign a new contract this year (as I called to get the meter to work) when in reality they are holding me to January of 2020 contract.

Pitney Bowes is as close to a dirty used car salesman as I've found in the corporate realm. Hidden fees, INSANE $122/month machine rental fee, $22 refill postage fee for $250 in postage, confusing billing that pushes you to screw up so they can charge 22% interest and late fees. I absolutely hate this company and am shocked that they are able to get away with these rates for such a basic service as delivering postage. They are the Monsanto of corporate services. I set up automatic billing only to find out that the automatic billing was for a product that I did not even have so my bill went unpaid and I was charged a late fee and interest. Have I mentioned how much I loathe this company. Stay away if you can.

Here are the problems with Pitney Bowes:

We have 4 locations, 4 leases, 4 quarterly invoices. 2 or 3 of the invoices continue to come in with 'ValueMax Charges' which is their additional fee for insurance. The website's feature to create a ticket does not work, forcing a phone call. Each time, for each account, I get transferred within the customer support department 4-5 times before someone will help create a case, each one saying they need to get me over to client services before transferring the call. Each time, I provide a copy of our company's insurance policy which waives ValueMax charges. I request and am told that ValueMax will no longer apply to our accounts, and every time it comes back.

Someone needs to look into this company. We ordered a service of $25 a month. We were not told anything about a $400 line of credit. We were told if we pay $400 now we get a $200 credit. I agreed to that and thought they took the money from my credit card but they never did. I called three times. They never explained how I could pay this. I finally got the credit of $200 but they kept the line of credit of the remaining $200 without telling me. Then they added interest on it even though I had paid their monthly bill. I ended up owing $371 which meant I had $171 worth of interest applied to my account for a credit line of $200 in a less than 2 month period.

Would have given a 0/5 if the option was there. I’m always begging for a replacement of toners. My photocopier has been malfunctioning for over a year. No one has been sent to fix the problem. I’m very upset.

The slowest worst carrier on the planet. Their tracking is days behind reality, it is simply awful. I now avoid anyone who uses it and buy from people using half decent carriers. At least then I can ensure the delivery will be prompt and the tracking accurate.

Don't believe a word that they tell you! Customer service is ridiculous! We returned a machine a few years ago, and they are still charging our account. I opened up our online account and there was 1 invoice for about 2700.00 for charges linked to this machine which they acknowledged to have in their possession. We used to have bank accounts set up for lease auto pay, but had to delete them after someone starting paying these invoices that we don't owe through the account we linked to another machine for auto pay. Over $300 in unauthorized charges were paid by one of their people. I would like to file theft charges against the person/persons who actually did it. Make sure you check your invoice! They have been charging ValueMax to us on one account even though I have sent them our liability insurance.

Overpriced product and terrible customer service. Wanting to cancel after finding a competitor's offer of less than half the cost with better equipment, I called to see about early lease termination. While us as consumers might view them more akin to the cable company (no penalty for early cancellation) or our cell phone provider ($10 per contract month remaining termination fee) Pitney Bowes apparently sees themselves more like an auto manufacturer with their leases in so much as there is no reduced amount for canceling early.

My husband's office signed a one year contract for rental of a postage printing machine. He passed away eight months before the contract was up. Every other company I dealt with immediately cancelled any contract and was very understanding. Not the case with Pitney Bowes. I explained there was no money left in the corporation due to his lengthy illness. They hassled me for months and eventually sent to a collection agency. This company is ruthless!

I am angry that our account has been mishandled as badly as it has been by Pitney Bowes representatives. I was told yesterday by our sales rep that they never should have locked us into the product they leased us in 2017. That it was obsolete before we even signed the lease. He also said there was no way for us to upgrade until 2022, even if PB would ultimately make more money on the account.

I would give 0 stars if that were an option. We used them at my business for a few years and found them to be overpriced. As the end of our lease approached I contacted them about terminating services. They advised me to do this online, which I did. They promptly closed my case without contacting me whatsoever. I started again via telephone in January (lease ended in March). I am still dealing with this in May. I have spent at least 8 hours on the phone with them in three months. They have continued to charge us and every time I call them I get a different story. Most recently they said we still have a balance. The check we sent to pay them off cleared the bank 7 weeks ago.... Last time I called (three weeks ago), they acknowledged they had received this payment.... So now I am waiting again for them to send a box for me to return their equipment.

They don't care that our machine does not work. Won't fix it. They know we no longer use it. They don't care. Can't return. Can't stop lease. Continue to bill us. Terrible customer service. A dying company goes down in shame.

Six months ago I thought about trying their postage system. Before I even received the meter I canceled out of the trial period. Sent the machine back unopened and thought that would be the end of it. For the last 5 months I have been charged. I immediately got in touch with them and they said it was handled. The second month and I was charged again. Each of the past 4 months I have contacted them and even received emails confirming it was taken care of. This is month 5 and I have been charged again. They never refunded any of the previous 4 payments and now there’s 5. I NEVER used the account! What do I have to do to get someone who can actually take care of this and refund my money. They’re causing me stress and now I’m starting to really get irritated!!! Don’t use this company! You will regret it. This is customer No Service!

Every single time that a seller on eBay uses this awful company, I end up getting hit with a ridiculous amount for shipping. I see an item, it's listed as "free shipping" and no import fee, I think "that's great." So I go to commit to buy, hit the buy button, and then bam, suddenly I'm hit with a screen that tells me that my order has effectively doubled in price. Well why the heck is that? I go to PayPal and I check, and I find out, oh Pitney Bowes was involved YET AGAIN. Every time that Pitney Bowes is involved with a transaction I will leave the seller a bad review. Hey I get it, you signed up for this crap fest of a service and you're going to use it, but I am not rich and the reason I buy from eBay is to look for the cheapest price I can get for an item.

I notified Pitney Bowes that I wished to close my Purchase Power account in November of 2018, in writing. Pitney Bowes continued to send me bills including late fees until I finally reached a resolution the beginning of February 2019. Now after several months they have begun billing me again. Talking to their customer service people is like talking to the proverbial brick wall. Nothing gets accomplished. I recommend this service be avoided at all costs. It's not worth it.

We have been PB customers for 30 years, going back to reliable mechanical machines that we had to take to the Post Office to refill. Two years go we were forced to migrate to their newest electronic machine and it's been a nightmare. We are on our second machine and now it has died. Despite the promises on same day/next day service, their response is to send us yet another new machine - which won't arrive from Indiana for 3 business days.

The use of Pitney Bowes is made mandatory by eBay for overseas shipping and I was hoping that there was a rating less than 1 when I took it upon myself to review for you here. Their system leaves everything to be desired on every metric of a common carrier logistics system.

When our DM400 needed an update a couple months ago, they completed the update remotely. Unfortunately the motherboard that was in the machine did not support the update and we needed a new motherboard. When I called to have someone come fix it, I was told no one would be available for two days to come out. Yet, they tell you same day or next day service for machine. Right! So, someone came out two days later and fixed it. Well, in the meantime I called PB and asked them if we had an open contract. (I am still fairly new to my position and could not find anything in the files.) The lady on the phone said, no, we did not have a contract and we were just paying for the machine quarterly. Hmm... Weird? So I looked on our portal page for PB, and sure enough, it said, no, we were not under a current contract. Great! I'm going to call Neopost and switch us!

There is no way we will ever renew a lease again with this firm. Today is the 29th. Postage went up on the 27th. Due to technical errors, we are unable to print "any" postage because their system has frozen. So now I have to send someone who makes $75,000/year to the post office to buy stamps because we have a mailing deadline. We have over 500 pieces of mail to send out and all we can do is affix stamps. This has gone on for days and every time I call I hear "call back in 2 hours". When I finally got a real person on the line I was told it is affecting everyone. I feel sorry for anyone who is also experiencing this. Shame on Pitney Bowes. If this was the only problem we have ever had I wouldn't mind as much but it is just another one of several that we have experienced. If you are approached by Pitney Bowes, all I can say is "run fast, run far".

I will never ever use PB ever again. Due to their lack of planning, my machine has been worthless the last 2 days. The day my lease is up this piece of junk machine is going to be put outside. I will never give PB 1 more dime even if I have to deliver the mail myself!

This business is ridiculously predatory. They have a big sales force that baits you in with a deal to "save" you money but when you try to discontinue or have a discrepancy - it gets ugly fast. We were unfairly charged a late fee in 2011 and were assured it would be removed but never was removed from our account. NOW that our lease is up and we are shopping around for a new service, they decide that this late fee is justified and are charging us 22% INTEREST ON A LATE FEE FROM 2011! They are worse than the cable company. BUYER BEWARE!

I ordered glass cigarette holders. It arrived improperly packed and completely crushed. I did not get money refund. I'll not use this company again. Loss of time and money. I want to inform potential other customers about my experience.

Dealing with this company is a bureaucratic nightmare. I have been spent several hours trying to straighten out my account. All their customer service representatives are speaking English as a second language and the communication gap is wide. I can't wait for my business lease to end so I can find another company to lease a postage machine for my small business.

Their service is abominable and they do NOTHING to improve it. You can't easily reach them by phone, and the CHAT is a JOKE. They disconnect you if they can't figure out the solution to a problem. Why isn't there another postage meter company. PITNEY BOWES SUCKS!!!

I was charged $63 shipping and "import duty" fees for $50 worth of second hand toys purchased on eBay to be sent from the UK to Australia. The service is slow and a rip-off. I will avoid using eBay vendors using GSP in the future.

If being rude and condescending is part of this guy's job description, he knocks it out of the park. He won't stop talking long enough to listen to anyone's explanations, because evidently he is too qualified to listen to lower life forms. I bet this guy makes a butt load of money, and he is worse than useless.

Accounting department is the worst I have seen. We have tried for 8 months to get a refund owed to us. They keep making excuses that they are researching it. I spent 2 and a half hours yesterday alone on this problem. You usually get someone that is overseas with limited English skills, but I found a phone number in the states. They get one star on Google also. I can not wait until our contract is up!

I've been in the service industry overseeing the Accounts Payable departments for over 10 years, and never have I dealt with such a terrible vendor. The departments do not communicate, they do not respond quickly to emails (if ever), they do not care to lose customers, they do not care to waive charges even when they are in the wrong, and they are not understanding whatsoever to your company's conditions. If we didn't still have 53 months left on our lease that we, under the terms and conditions apparently, can not cancel or terminate until the end of the lease. I suggest anyone who is looking for a competitor with better service and the most comparable services/equipment to go with Neopost. That's who we'll be going with once our lease is finally up. I might buy out of the lease sooner just to be done with them. A waste of our money would almost be worth it.

Absolutely the worst company to deal with EVER! One department doesn't know what's going on to the next. Takes forever to get anything resolved. Would never never never used this company again! Takes forever to get through automated system. Emails are never answered. Managers don't return calls. Absolute joke.

This is the worst vendor our company ever had. For one, I believe that Pitney Bowes contracts lack sufficient disclosure. If you want to terminate a lease they want full payment until the end of the lease - no discount even for years in the future. Shouldn't this be clearly disclosed? They also make it impossible to return a meter without their permission by hiding the return location. Try to find this online. (FYI the location I was given is Pitney Bowes Direct Returns; Dock Doors 34, 5490 Industrial Court, Suite #100, Whitestown, IN 46075-8808. Their procedure is to charge $54 to send you a return box!)

Every transaction includes fees, including charging for credit card transactions. They tell you to cancel the service/subscription online, then block you from doing so. They make you go through 3 calls and wait time between each call.

As an avid user of eBay lately especially when ordering from the UK it has become the only option to have the goods delivered via Pitney Bowes. It takes 3-4 weeks for a simple delivery to reach me. That's longer than stuff usually takes to come from China! The worst of all is there is no usable tracking number that would work here in Finland when the delivery has entered the country. For comparison Royal Mail often delivers in 3-4 days from the UK to Finland with a proper tracking number. The service just dismal is all I can say.

Manipulative, Hidden "contract" terms, money-hungry. I literally hate this company. I am finally at the end of a 3-year contract (which I feel I was tricked into). Should I have read the contract more clearly? Certainly. But when you can't count on the "kind" sales people on the line to give you the full story as they upsell you and "fix" things so that your fees aren't so unreasonably high... I'm sorry, I will NEVER do business with this company again. Be straight up about your policies. Be clear about your fees -- ALL of them. It's not so hard to work with a customer. I feel used and abused.

In reading the reviews related to Pitney Bowes, it was comforting to know that so many people have experienced this horrible company and that I wasn't being singled out by the company to deliver the worst service and support to on the planet. I'm a commercial mailer mailing well over a half of a million pieces of mail a year. Their fees, cost of supplies, service and support are mind boggling. I have many pieces of their equipment that I own or lease from them. Every piece of equipment I have is either covered under my lease, or I have a maintenance agreement on to cover repairs and service on. Yet, they have over the years continually sent out repair invoices for repairs. Sometimes it takes me 6 months and 6 phone calls to resolve it.

Year after year Pitney Bowes staff or their computer system could not get my payments applied to the correct invoices and year after year I wasted time sending proof of payment over and over with no results. My Cases were resolved almost a year after they started and payment finally applied after I just got fed up and canceled. I can't believe the long hold times, 45 minutes just to send them payment information I had already sent. I was charged a late fee after late fee on invoices I had paid on time. It's a joke.

Have yet to have a positive experience with Pitney Bowes for the past 7 years. I set up "paperless" invoicing several months ago WITH email alerts. I did this because I was receiving their paper bills way to close to the due date (hmm could that be by design?) and could not get them processed through my AP department and in the mail timely enough, incurring constant late fees. There were times I did get them in the mail with a week to spare, and of course they received my payment ONE day after the due date. Another late fee.