Pitney Bowes Reviews

Pitney Bowes needs to be put out of business. I hope they get some competition, any competition will due. They fail in every way that makes anyone want to stick around. NO help over the phone. Instead, you get a ride down the recording tree only to find yourself being advised to go online and resolve your own issues. NO help in the chat, instead you get a robot programed to repeat irrelevant info. They take 12-15 days to process a payment so they can charge you a late fee. They LOVE fees and find any place to squeeze them in. They charge waaay too much for ink cartridges. They offer rewards points that you can't use. There is nothing positive I can say about them.

I terminated the lease on my Pitney Bowes machine, which in and of itself was not an easy process and it was quite expensive. There was $178.60 in my prepaid postage account. I called and then had to to a chat to try to understand how I get a refund of my money. Instead of providing any real assistance, I just get redirected to links that will allow me to get my refund. BTW, I had to go through 7 menus on the phone before they terminated the call (with no human help) and then 8 back and forth with their chat AI before I got a human (?) to deal with this. Absolutely appalling customer service. Pitney Bowes is an awful company to deal with.

Very bad company. Go to sign in and ask for account number. Never got one and call customer service. They can’t help you without account number. Can’t reset it. Very bad English. Asked for manager and then they say bye to you.

This company is untruthful and deceptive at every turn. I was told I HAD to have a new meter and was receiving phone calls almost daily harassing me about this in April of last year. Turns out the new regulation was not until December 31, 2025. I was duped into signing a 66 month lease that I didn't need, then told I had to have a prepaid account of at least $100. They never used this prepaid account to fill my meter. All postage was paid by my credit card, yet they charged me $5/mo fee to have this prepaid account which was not even tied to my meter. It took 47 minutes on the phone to get this money refunded and the prepaid account closed. They couldn't/wouldn't even put the $$ on my meter!!! Customer service is horrible, reps speak very broken English and every question you ask they have to put you on hold & transfer you from person to person. Such a waste of time & money. AVOID WORKING WITH THIS COMPANY IF YOU CAN!

If I could rate a half a star I would. Probably heard this before. Poor, unknowledgeable customer service. Please someone make a company that can compete with this. Simple questions go unanswered. And East Coast hours is a disservice to the West Coast.

Absolutely the WORST company to deal with. The reps are deceptive and the customer service is abysmal. We have literally had a post-it placed in plain view listing the exact date we can terminate the contract. There is currently $83.42 postage on our machine and it will not print. It has already stolen at least $100 in postage with machine malfunctions - which the have Never returned to us.

I tried the free trial and was very disappointed. Adding and paying for postage is easy, but getting a refund for unused postage is almost impossible. They claim “100% refundable,” but the process is unclear, the refund option is hard to find, and support is slow and unhelpful. It took one day with many phone calls, many hours waiting on the line to talk to the billing department to be confirmed the refund. In short: It’s simple to give them your money, but extremely hard to get it back.

We have been a customer of Pitney Bowes for +/- 10 years. Our opinion on Pitney Bowes was originally neutral -- customer service seemed offshored and subpar, and the website was previously full of glitches. But through the years our meters mostly worked fine, and we did not need much support. Our current feelings are that we cannot in good conscience recommend that prospective postage meter customers choose Pitney Bowes. Pitney Bowes now requires its customers to maintain over $500 in a "reserve account" in order to avoid extra fees associated with purchasing postage. A customer must literally hand over funds to Pitney Bowes in excess of $500, and those funds cannot ever be used for anything without a monthly penalty fee for dropping below $500.

Pitney Bowes is a monopolizing overpriced company. Requires you to use their ink when others on market worked fine for years until they read through our meter of a different ink & remotely shut off your meter until we bought it from them at 2x the price. Yes they can read through your meter & yes they can shut off your meter. That's a monopoly. If you find a number to call you never reach anyone that speaks English unless you want to buy something. Probably not in the US. Looking for another postage meter company.

I do not recommend using Pitney Bowes at all. Their website is NOT user-friendly and doesn't provide you with easy access to a phone number or chat box to talk to a live person. I DESPISE the bot/virtual assistant option. Customer service gets an "F" for this reason. Reaching a human with Pitney Bowes is almost impossible and very aggravating. And when you do reach someone, they are not located in the United States which makes understanding the customer service representative quite difficult. It is not the customer service representative's fault; but I feel certain if I were to call to cancel our services that Pitney Bowes would quickly connect me with someone in the United States to speak with. I will be looking for an alternative to using Pitney Bowes immediately.

Our business has been with PitneyBowes for more than a year for a postage meter, it has been bumpy ride since the first day. At first, there was an additional hidden insurance cost which never been mentioned to us when we were promoted to lease this equipment. During the lease term, the refill of postage is always problematic. Both the website and meter are NOT working for refilling the postage at all. Every time we have to issue a support ticket to solve it. Still, it is NOT working properly now. They seem give a credit amount for you for the postages to print, but are always hungary to force you to pay earlier so they have a better cash flow. I understand it as a business owner but if we are forced to pay earlier, then the credit amount is useless! It is just a tricky hook - using a lie to attract new customer.

They wanted a new contract in 2024. I told them I was closing in 6 mo. They said I could just call and cancel....which was a lie. They do not let you cancel. I've done biz with them 35 years. They expect a full payment on a contract that I don't believe they needed. It is a bucket shop...they do not have public relations.... They merely intend to screw you over with fine print.

Worst company I have ever dealt with. They illegally allowed one of my employees to sign a contract for 3 YEARS at a terrible cost. Then, they completely refuse to work with me at all and threaten to send me to collections. What they do is criminal and they should be investigated for shady business practices. On top of it, you cannot talk to anyone at the company and even making payments if difficult. Definitely a predatory company.

Pitney Bowes has some of the worst billing practices I’ve ever seen. We pay all invoices by check (per our corporate policy), and they receive our payments on time. Yet, instead of applying them right away, their accounting department holds checks for 10–15 days “to ensure they clear” before crediting our account. This delay causes unnecessary late fees, which they then hide behind their “terms and conditions” to justify.

The customer service is horrible. The stamp machine is a slow process, and you can have more stamps instead of paying for a machine that is not worth it. The cartridges are also $100 a piece and they don't last long either, again, you could have had more stamps instead. NOT WORTH IT AT ALL!

Required our company to immediately pay a $.01 cent balance by credit card or they would cut off our service. Did not give us an option of paying on the next invoice. We do NOT have a previous history of unpaid bills. It took 3 hours of our staff time in dealing with Pitney Bowes to process the $.01 credit card transaction. We are looking for a new vendor and will leave Pitney Bowes immediately upon finding new service. They are losing the business of 3 offices over $.01 and they don't seem to care.

I was on the receiving end of a package. The tracking said it was delivered. It didn't show up until a day later. I think it's terrible that a tracked item would be marked by the shipper that something is delivered when it's NOT DELIVERED!

Worst company to get response from a live person. The contract renewal letter is sent but no one to help you to send back the equipment if we do not want to renew. It's only voicemail which will hang up on you without helping. They should be sued!

Unit never worked, will only work hard lined even though it's a "Wireless unit". 2 hours of continued support online, and NO ONE TO TALK TO to help you. Good luck getting through to someone in USA. All calls transferred to India. Tech support is non existent. I got the unit delivered on day 1, day 2 I returned it. Worthless, useless, horrible for small business. Find another service provider. As I write this email and cancelling my "Free" contract, it's been a week and still no return labels. And I am STILL WASTING MY TIME trying to find someone to talk to just to send the unit back. Very unprofessional.

Overpriced. No customer support. 4 year contract. Lick stamps …. This machine is sooo not worth it. Whole process is cumbersome and will frustrate you beyond words. I was stuck with this contract and machine or I would chunk it out the window. Horrible customer support.

On 6/5/2025 I tried reaching Pitney Bowes due to a faulty postage machine they had leased to us. There is no way to talk to a person at Pitney Bowes about our faulty machine. When you call their phone number and request technical support their automated system just gives you a URL and ask you to hang up. If you go to the URL it asks you to go through the steps and order a new print FREE print head by clicking a link (I didn't need a new print head because I already had one but that is the next step that you must do before it'll let you go any further).

My second prolonged bad experience with Pitney Bowes. First time was when they changed to the new Send Pro Meter. I already had one, but they sent a second one. I had modified my lease, and no one explained that each machine was tied to each lease change. At one point I had 3 machines and 2 return boxes. It took over THREE WEEKS to resolve the issue. Website no help trying to find the correct place to file a case and then wait, and wait for a response. Each department would close my current "case" and refer to another department. Finally had to call my local representative to ask him to help and we got the issue resolved. Now there is no number for the local office, and the US customer service number just tells you to go to the NOT HELPFUL WEBSITE.

Have had SendPro for five years. Last rate was a monthly charge of $6.99. No email notification received but they cancelled my subscription and when I logged on next, I was told new subscription at the rate of $17.00 per month - no additional benefits just a rate hike. To top it off, they didn't even transfer what was left in our postage account. It had just disappeared. No phone number to call just an AI bot and then three more people via live chat before they agreed there was a balance and that they would send me a refund. The new software is awful as you have to sign in after every movement on their website. IMHO don't use them.

This is the worst company ever. ZERO customer service, the machine doesn't work at all, and they're still trying to charge us. Will be filing a complaint with every agency we can as a result of their ineptitude. AVOID AT ALL COSTS!

I never thought I’d find a worse shipping company than Lasership, but Pitney Bowes is right up there with them. I ordered one small item for Easter and find out weeks later that it’s still lost in Indianapolis and likely never coming. I shop online a lot and this is the first lost package I’ve had in a long time, because most stores I buy from use real carriers and not garbage like Pitney Bowes. I never understand why retailers would ever agree to work with these type of scam shipping companies that lose like 1/4 of their packages. Quit trying to be cheap/save money and use real carriers so consumers like me quit having to deal with lost packages.

Pitney Bowes website is terrible. Waste hours and I use a multitude of websites. Their instructions do not explain the site nor answer your questions. I am stuck in a lease. Do not do it. They charge you service fees and you can never get a live person. You can stay on the phone for hours. They want you to set up a case - but the unknown person answering the case never understands your question then closes the case. - Do not lock into a lease with them. I regret.

We tried to do the responsible thing by paying off the entire remaining lease balance early — not to walk away, but to settle up. Instead, they slapped us with a $220 “termination fee” for trying to give them money. What kind of company penalizes customers for paying in full? This isn't just bad business — it's predatory. They use fine print to trap you, and when you try to leave on good terms, they make you pay for your freedom. Avoid this company at all costs. You’ll regret doing business with them.

We are a school who has had an account with them for 14 years. We are about to forego the convenience because the customer service is terrible. One hour on the phone with automated, trying to get to a person. Was disconnected without ever getting someone. Waste of time to try to chat with a "live agent". Do yourself a favor and don't believe that Pitney Bowes is your only option. You have choices. Choose a company that at least pretends to care.

Our 5-year contract was up in December, and we submitted our cancellation just like we were supposed to. Since then, we've continued to be billed and harassed, even though the machine has been unplugged and sitting in a storage room collecting dust. For months, I’ve emailed, called, and tried to get someone to actually help—but all I get now are collection calls and nasty emails demanding payment for something we’re not even using. Today, I spent over an hour on the phone with someone overseas (with children playing loudly in the background), and still no resolution. They’re telling me we have to pay for the past 4 months—AFTER the contract ended and AFTER we submitted the cancellation—just so they can “process” the cancellation we already sent. This company is a complete nightmare to deal with. How are they even still in business??

Worst customer service. Can't understand anyone in their phone support department. Phone lines cut out when you try to call to cancel the service. They make it so difficult and then hang up after 20 minutes of being on hold.