Pitney Bowes Reviews

On 6/5/2025 I tried reaching Pitney Bowes due to a faulty postage machine they had leased to us. There is no way to talk to a person at Pitney Bowes about our faulty machine. When you call their phone number and request technical support their automated system just gives you a URL and ask you to hang up. If you go to the URL it asks you to go through the steps and order a new print FREE print head by clicking a link (I didn't need a new print head because I already had one but that is the next step that you must do before it'll let you go any further).

My second prolonged bad experience with Pitney Bowes. First time was when they changed to the new Send Pro Meter. I already had one, but they sent a second one. I had modified my lease, and no one explained that each machine was tied to each lease change. At one point I had 3 machines and 2 return boxes. It took over THREE WEEKS to resolve the issue. Website no help trying to find the correct place to file a case and then wait, and wait for a response. Each department would close my current "case" and refer to another department. Finally had to call my local representative to ask him to help and we got the issue resolved. Now there is no number for the local office, and the US customer service number just tells you to go to the NOT HELPFUL WEBSITE.

Have had SendPro for five years. Last rate was a monthly charge of $6.99. No email notification received but they cancelled my subscription and when I logged on next, I was told new subscription at the rate of $17.00 per month - no additional benefits just a rate hike. To top it off, they didn't even transfer what was left in our postage account. It had just disappeared. No phone number to call just an AI bot and then three more people via live chat before they agreed there was a balance and that they would send me a refund. The new software is awful as you have to sign in after every movement on their website. IMHO don't use them.

This is the worst company ever. ZERO customer service, the machine doesn't work at all, and they're still trying to charge us. Will be filing a complaint with every agency we can as a result of their ineptitude. AVOID AT ALL COSTS!

I never thought I’d find a worse shipping company than Lasership, but Pitney Bowes is right up there with them. I ordered one small item for Easter and find out weeks later that it’s still lost in Indianapolis and likely never coming. I shop online a lot and this is the first lost package I’ve had in a long time, because most stores I buy from use real carriers and not garbage like Pitney Bowes. I never understand why retailers would ever agree to work with these type of scam shipping companies that lose like 1/4 of their packages. Quit trying to be cheap/save money and use real carriers so consumers like me quit having to deal with lost packages.

Pitney Bowes website is terrible. Waste hours and I use a multitude of websites. Their instructions do not explain the site nor answer your questions. I am stuck in a lease. Do not do it. They charge you service fees and you can never get a live person. You can stay on the phone for hours. They want you to set up a case - but the unknown person answering the case never understands your question then closes the case. - Do not lock into a lease with them. I regret.

We tried to do the responsible thing by paying off the entire remaining lease balance early — not to walk away, but to settle up. Instead, they slapped us with a $220 “termination fee” for trying to give them money. What kind of company penalizes customers for paying in full? This isn't just bad business — it's predatory. They use fine print to trap you, and when you try to leave on good terms, they make you pay for your freedom. Avoid this company at all costs. You’ll regret doing business with them.

We are a school who has had an account with them for 14 years. We are about to forego the convenience because the customer service is terrible. One hour on the phone with automated, trying to get to a person. Was disconnected without ever getting someone. Waste of time to try to chat with a "live agent". Do yourself a favor and don't believe that Pitney Bowes is your only option. You have choices. Choose a company that at least pretends to care.

Our 5-year contract was up in December, and we submitted our cancellation just like we were supposed to. Since then, we've continued to be billed and harassed, even though the machine has been unplugged and sitting in a storage room collecting dust. For months, I’ve emailed, called, and tried to get someone to actually help—but all I get now are collection calls and nasty emails demanding payment for something we’re not even using. Today, I spent over an hour on the phone with someone overseas (with children playing loudly in the background), and still no resolution. They’re telling me we have to pay for the past 4 months—AFTER the contract ended and AFTER we submitted the cancellation—just so they can “process” the cancellation we already sent. This company is a complete nightmare to deal with. How are they even still in business??

Worst customer service. Can't understand anyone in their phone support department. Phone lines cut out when you try to call to cancel the service. They make it so difficult and then hang up after 20 minutes of being on hold.

OMG where do I start. I did not sign any contract. PB called me. I was told that my postage meter was out of date and not up to the post office's standards. ** told me nothing. PB keeps saying the contract is in force. Their AI sucks. Here's the good part. The owner of our company retired and sold the company. The new owners told me to get rid of the machine as they have no use for a postage machine. Old company out of business. There are zero funds left to pay a fraudulent claim. I will not do it. There is no money, and I am not taking it out of my checking account! All I want to do is return the machine. Every case number I've gotten is closed out before I can respond. What the ** is this customer service?

Started a subscription to use their services for my business. The website is so glitchy and makes you sign back in constantly. I tried to download the Device Hub app they offer that allows you to print stamps on envelopes, and the app does not work. It just tries to open and then crashes. So it was completely useless. Then trying to cancel your subscription is completely impossible. There's nowhere on the website that allows it to be canceled. The help articles tell you to take steps to cancel that are not actually possible. So I download the mobile app to see if that works better. You get to a spot where you can click "Cancel Subscription" but then it says you have to call customer service to cancel.

We purchased a dental practice that already had a Pitney Bowes postage machine and lease contract. We signed a contract to continue the lease but have had nothing but issues. We have our account set on autopay but every month the payment is returned and the auto pay is unselected. Lack of funds is not the issue. Pitney Bowes takes the payment back. The auto payment has not been changed by us. When we call Pitney Bowes for resolution and have to leave a message they take 3 WEEKS to call back. No one can tell us what happened with the billing but they will charge a late fee. We have auto pay set up. There should not be a late fee! Payments will be made then Pitney Bowes will take the payment back. They send us the wrong ink refill sizes or parts that they told us to purchase. This company is a nightmare. And when you want to terminated the contract you have to pay $1400 to get out of this nightmare.

We returned our postage equipment in December 2024. The return process was terrible, and it took a month to get a tech onsite to remove the equipment. We were told we would get a refund when the equipment was received at the warehouse. We are still waiting. Took 3 tries to get through the automated answering service. Since it didn't like our account number, the autobot would disconnect the call. Called Customer Service, they kept pulling up a different account when I gave our account number.

Pitney Bowes has certainly gone downhill. The inability to reach an actual customer service representative or to at minimum have a chat with a live agent is absurd. Not all questions are able to be answered by the website. No matter which method I try to use for assistance I'm directed back to the website either via link, chat or email. All I wanted to do was add additional meter for the other locations within our company. The lack of services has me now researching other options. I'd stay away.

Wow!!! I had a very frustrating phone call with a sales person (Joel) today. I was going to create an account and start using their services for shipping out of my small business however he has a very condescending smug attitude that I "shoulder already know about the products and services" when I asked a question. I hope this reaches you Joel because I heard a phone ring and your long sigh showing your frustration (due to me asking questions). I see over 450 one star reviews and I am hoping that people see this and do business elsewhere unless this type of customer service has been altered.

This service is so useless. It is very expensive for what it does and furthermore, when you actually need them to solve an issue, you cannot receive an actual response because at the chat option there is literally a robot which sends you to different pages to read what you need. Beside this, there is no way to end your contract unless you pay in advance for all the remaining period. I would never buy this service.

This is the worst customer service. You bill you a late fee with finance charges for unknown reason. You try to dispute and they deny it. You try to email support and never respond. You try and call and they will not respond with a live person but keep hanging up on you. I DO NOT recommend doing business with them.

The absolute worst customer service, we have not been able to purchase more postage for close to a week, even though we have $1,000 in credits. Not a single person on the support side can help and we literally have the machine for January, as we have thousands of documents to send. They will not allow us to use the machine that we lease from them, so we are being charged and the service is useless.

Worse company ever!!! No customer service, they don't know how to return a call or have anyone to speak to, avoid this company, when you put open a case to get help, they close it without any issues resolved.

Today I wanted to start a small business account with Pitney Bowes. What a moronic decision. First, their website is clunky and not befitting a company of this size and scope. Second, I learned after "signing up" this large company with time-sensitive products offers no weekend support. That would have been a deal breaker had I known. Third, after signing up I received an automated e-mail reply absent my new customer number. Fourth, I learned that in order to sign into PB you have to have your customer number. This created an infinite loop of not being able to seek answers during onboarding, as they have no customer support and without your customer number their system automatically logs you out.

Will try and pressure you into long contracts. God awful customer service. Their machine is very unreliable. If it breaks 6 months into a 3 year contract they will not fix it. Good luck talking to a real person

I have always understood a scam artist to be someone who is looking to get funds for products or services that would never be given. My experience said that this company had no plans on replacing or repairing the product that they had provided to the animal hospital I started working for three years ago. In fact I personally made multiple calls to the company, spending hours on hold each time to try and find a way to get that unit repaired or replaced. Meanwhile Pitney Bowes, the same company that would not repair or replace the unit kept demanding monthly payments. After several months I finally asked their team what it would cost to return the unit and be done. They quoted thousands of dollars to close out a contract from years ago for a product that had not worked for as long as anyone at the animal hospital could remember.

If I could rate them a 0 I would. Their customer services is terrible. Our company sent them in an ACH payment that they misapplied to another account. As soon as we received a late notice I called to report that we had already made that payment and provide all of the details. I received an email requesting proof from the bank that we made a successful payment. They left me a voicemail that I was unable to understand a majority of it due to the accent of the customer service rep. I called back and the person I spoke to said he was unable to assist me and would the other person call me back. Several days later no call has been received but we received another late notice. I called them back again and this person is telling me that I requested a refund and that they sent me a check in the mail. I asked her to confirm we are not going to receive a late fee due to their errors and she just keeps telling me to call back when we receive their check.

Any and all companies that do any kind of shipping should avoid Pitney Bowes out of Courtesy for their customers. Any company that uses them does their customer base a disservice by using them especially local shipping. It shouldn't take over a month to ship anything within the same state or one state over. Not to mention the the incredible amount of lost shipments or shipments so late the vendor has to ship out another item because pitney bowes took so long to ship even simple items as small as an envelope that even the vendor thinks they lost the shipment.

I want to ask a simple question to be sure I am ordering the correct item. I have tried several times to call and talk with an actual person. No such luck. This seems unreasonable and shows this company does not care about its customers. Wish I had my postage meter through a different company.

DO NOT USE THIS COMPANY. They have locked us in a 5 year contract. That seems excessive to lease a postage meter. It is a postage meter not a car, farm equipment or other large equipment. If you want to cancel they will make you pay out your contract and a cancellation fee. Also, Chris on the live chat gave me amount of 2,575.00. I asked how much the fee was and this was the response "You will the cancellation fees once you received the letter". Why would I need to wait for a letter when they know the fee amount. I think they are "shady". 2:55 PM.

They contacted me and told me my Mailstation2 wasn't compliant anymore. They sent me a Sendpro. It's low quality unit. Now they are charging me an "activity fee" if I load postage. Using up what money I loaded on and returning the whole unit. They still haven't picked up the old unit and keep telling me to contact online portal and use chat. No help at all. Horrible customer service, absolutely horrible.

We ordered the service, received the postage meter within a couple of days, and then the headache began. You have to add postage to the meter but it has to be either by mailing a check, signing up for their credit account which can take 2-3 days, etc. It's been 2 weeks and guess what, we still can't use the postage meter because Pitney Bowes' customer chat is atrocious. I have opened multiple cases to have this addressed yet the chat agents are allowed to close the cases when the issues haven't been resolved. I opened a case over a week ago to send the meter back and I haven't heard a thing from Pitney Bowes. I have wired funds, provided a W9 for their credit account, etc and Pitney Bowes still can't figure out how to add the money to my postage meter.

Non-existent customer service. I work at a small business and we got a random check from them for no discernible reason. I wanted to know why we got the check, but there was no way to call and speak to someone, no way to chat with someone online, and attempts to "open a case" forced me to flail around their FAQ page until I found some box on an unrelated item where I could open a case. Also the only way to get out of a contract is to pay the remainder of the contract, which could be thousands of dollars.

Horrible customer service. Grandfathered in to this service from previous owner of business and cannot get out of contract. They are trying to charge me for the contract up until 2027 even though I didn't even sign it.

Customer service is abysmal. It is impossible to reach a live agent, and they just keep telling you to use the "online self-service portal" when all I want to do is talk to a real live person to help. Their phone number and automated system is a joke, and leads nowhere. Their "contracts" are ridiculously long, and virtually impossible to cancel even if you are dissatisfied. I work in a corporately run office, and we had two contracts (one for each location).

This is the worst customer service relations I have ever had. I am trying to track an ink order from September 5. I was told it was not shipped as we had reached our "purchase power" limit. I offered to make a payment over the phone and was told it would have to be invoiced which would take 5 business days. In addition we are on auto pay. When I tried to explain the urgency in supplies "Sherry" hung up on me. I believe a courtesy email would have also been in order here letting us know the status.

Pitney Bowes API is very problematic and would not work with any of our credit cards. We asked repeatedly for help with this and were just told to contact our bank. We stated to them the bank was not flagging any of the transactions and that it was their system. They then sent our account for collections for a whopping $47.00 even after making repeated attempts to get their software to work. No direct representative and they do not care about their customers after they have gotten you to sign up.

I tried it just to print shipping from home. The app doesn't give many options. It seems very slow. Had to reset password Multiple times immediately after creating account just to be able to log in. I have my own label printer however their app doesn't let you save or preview so it wouldn't work with my (new style) 3rd party printer. Not to mention trying to print a 1st class stamp for a simple envelope costs 1.50.

This is far and away the absolute worst company you will ever encounter... They are to be avoided at all costs! It took several months, and an outrageous amount of steps to completely terminate our account with them and untangle the WEB they will try to wrap you in to keep you paying. And now, even though we terminated our account over a year and a half ago - they started sending us bills again, and saying we are "past-due"...on a CLOSED ACCOUNT!! Are you kidding me?? Absolutely beyond ridiculous!

They are the worst company. Forget speaking with a live person, which is very frustrating! They cashed a check for funds and never applied to the account. They stated never received the check, after providing a copy of the cancelled check from the bank. Here we are 10 days later still holding the money that has not funded, this should have been resolved but I guess they feel getting the run around form an automated system fixes all problems, and submitting a case through the website, that they are going to close anyway before resolving a situation. I will be escalating this matter to the fullest.

Zero stars if I could match their customer service. I had a simple question that a bot or a link could not answer. There is NO WAY TO speak to a human being. Don't be in business if this is how you treat your customers.

Do not use Pitney Bowes. They do not care about their customers! It’s simply a big business trying to appease the investors. They do not care!!!! We were sold on new equipment even though we told them we were changing how we handle mail.

This company has the worst customer service response I have ever encountered. Something as simple as getting an invoice corrected is not possible. Everything is automated, and if you do not press option 1 or 2 you are automatically disconnected from the call. No live support. There is no support telephone number on the website. I had to Google it! If you are an existing customer and have issues, they ask you to go online and open a case. But the follow through is terrible, nothing happens, and suddenly they send you an email that the case is closed. Even though nothing was resolved. We were able to get a tech rep on the line, but it took many attempts and many weeks. Very time consuming. We are a small business and cannot take that kind of time.