Pitney Bowes Reviews

The machine notified me that it needed sealing solution refilled. Right away I entered an order. Ridiculously expensive at $136 for (4) pints. Anyways, it takes (2) weeks to get the order. Meanwhile, I have a ton of mail for (2) weeks where the envelopes need to be sealed by hand. (2) faults with Pitney Bowes: 1. their pricing is obscene. 2. their customer service is non-existent - click on the icon on their website and you get "oops, seems like this page doesn't exist". Meanwhile, BBB gives them A+. Of course they do because they give all behemoths a stellar rating.

If I could rate a negative, that's what Pitney Bowes would get. They do not care about their customers, and customer service is horrible!! They also made change months ago and removed customer's banking information to pay invoices online through their site and they also stopped emailing customers to notify of an invoice. They're also invoicing for a paper bill when we've not received a paper bill in years! We currently have two leased machines and Purchase Power accounts. If you need a postage service, look elsewhere!

A while back I ordered some stuff that was shipped through this company and it took approximately four months to receive and I posted a review about the poor shipping quality and then I received emails from this place demanding that I take my review down and even threatening to hit me with a lawsuit and I stood my ground and didn't remove my honest experience with my package being held up and delayed all those months and honestly this company doesn't deserve any stars...

Why is this predatory company allowed to practice this way? They have horrible, horrendous customer service. If you order supplies, they charge you for shipping even if you just want it mailed, there is no regular mail. They charge late fees even when you are not late. If you call customer service, you can't understand the person you are talking to. These people should not be allowed to do business. They are the worst company I have ever dealt with. Be happy when there is no mailing. Other than electronic.

Disaster of service. Mix of packages. Lost packages. And no customer service. DIsaster.

My husband owned a small tax business and had just signed a three year contract with Pitney Bowes. He recently passed away and we have shut his small business down. I've reached out to Pitney Bowes to inform them that my husband is now deceased and that the business is has closed, and I'd like to cancel the contract and get a refund for the over three hundred dollars of postage credit that was just added to the machine. I was told by their representative that death is not a good enough reason for them to cancel the contract. They said they will not refund the postage credit unless I send them over a thousand dollars to pay off the balance of the contract.

I have a mail station postage machine, it keeps freezing and every time it freezes I lose money / funds off my account. When calling support the automated phone menu is the single most annoying thing I have experienced all year, it's slow and thinks it has to explain each choice. Customer Service agents have such thick accents it's almost impossible to understand them. And expect to get disconnected. The waiting music pierces your brain to temporary insanity. Dealing with Pitney Bowes support will make you question all your life choices to this point.

Pitney Bowes will do nothing but charge you late fees, and then late fees on your late fees and tell you not to send checks they won't get there in time. Then be very very rude to you when you ask about getting out of your contract, & then more & more fees to get out of the contract. Please never sign a contract with them, maybe greed doesn't always have to win.

I’m not trying to be snarky, but can we honestly give this zero stars? I'm just trying to keep it honest, and 1 star is far too generous. I just set everything up and it was going smoothly at first. The issue started when I added the card I wanted to use to fund the account. As soon as I submitted the card details, I got a message saying the card was inactive, with instructions to contact customer service if it was still showing “inactive” after 24 hours.

The worst vendor I have ever dealt with in 30 years of running a law practice. Do NOT do NOT sign on with this company. Terrible customer service, no phone number to call, faulty machines, no way to extract yourself from the contract. Almost Kafkaesque in their horrible customer service, not sure how they continue to fool people