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Pitney Bowes Reviews
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3 times now Ipsy has used this business for shipping. Third time in less than a year I have not received my product and tracking is mark delivered from this shipping site. Last time empty box marked delivered. Opened no contents from my postal company. I never have any issues from Ipsy from USPS but when using Pitney I'm disgusted.
I have been leasing a postage machine from them and the experience has been horrific. Customer service is in the Philippines and they put you on hold for 30 mins then transfer you multiple times simply to repeat what you told the previous person. The machine hardly ever works correctly and now they have been charging me for monthly late payments when I had it set up for automatic payments. After another hour of my time on the phone they tell me I can’t break my lease and have to pay it in full through 2026. I have never heard of such a thing. There is simply no accountability for terrible service at this company. I don’t expect them to be around for many years. They will never earn my business again and I’m sure to tell everyone I know to stay far away from this awful company.
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My company has used Pitney Bowes for over a decade and has been faithful customers that pay their bills on time. Last month, our postage meter stopped printing correctly so after an hour of waiting on hold we finally got them to send us a new machine, which came over a week later despite being promised delivery within 3 days. When we received it and set it up, the machine ended up printing with a defect so we couldn't use it. We called to have someone come look at it and were told someone would be there the next day. After 3 days of not being able to get an answer, we canceled our "contract" with them, which was intentionally month-to-month.
After even more of a runaround, we finally were transferred to a man who was extremely rude and told us they had our signature and that they would file a report against us. When we asked for the signed document, we were sent a contract that had their sales manager's signature not only on his signature line but also on our signature line. This was the contract they were trying to enforce and intimidate my small business with! I was shocked they even sent the contract over, knowing that it was a blatant fraud. It has now been 1 month since the incident and they are still trying to get us to pay the fact contract's existing amount and also have yet to reimburse over $450 in Prepaid Postage we had on our meter. I am still shocked a company as big as Pitney Bowes would operate in this manner.
I called their customer service was switched around to different Departments they refused to even take the information they would not take the tracking number. It is March 16th and they've had my package since March 3rd. It's been stuck at their warehouse which means it was lost or stolen. They never delivered it to the Post Office to be delivered to me. This was the warehouse in Utah. They refused to help me. They're untrustworthy and incompetent.
I have had over 6 packages from Shein that was suppose to be delivered by Pitney bowes. But USPS end up deliver it but never received packages because address labels are not legible so they end up somewhere else and I couldn't get refunds due to it said delivered.
Coming up now on day 2 of no resolve of problems with stamp refund and tech support. Day one-needed help on getting the print stamps tab on SendPro C and after over an hour on hold they hung up on me. Day 2 tech support could not figure out how to refund the $100 prepaid postage on my acct. after a 40 min. call they said they would call me back. Well at least they didn't hang up on me this time. The saga continues...
After receiving multiple refurbished Pitney Bowes machines and countless calls, our company still does not have a functioning Pitney Bowes. It's been well over a month. First it was a "pin head," took a week to arrive, and did not work. Afterwards they decided to send a new machine in about 3 business days, the new machine did not arrive so I called on the 6th day, all they could do is apologize and said it will be here soon. When replacement finally arrived it did not work, they tried telling me it needed a new pin head again, I argued with them asking why they would send me a new machine that does not work. They finally agreed to send me a new one overnight.
I called after 3 days. They apologized and said it will be here soon, took about 6 days. Plugged it in and it did not work once again, tech support walked us through changing inks, pinheads, cleaning and again not working. They decided to send out a technician that never followed up or arrived. When I called to informed them I told them enough time has been wasted and we just need a functioning Pitney Bowes machine as our company mail is piling up. I was told they would overnight one the latest would be 24hour. Again I called on day 3 and they apologized and told me it would be there soon, another week after it arrived. Machine did not work again. I was told again a technician would come out, yet no one came or followed up.
Finally I asked for a manager and was told they did not have one, I was transferred from department to department for hours by other supervisors (Jason, Yumir,) finally I spoke with "supervisor Hazel" told me it would arrive overnight and that she would follow up with me regarding reimbursement/meter credits for inconvenience and that she would leave my case open and follow up with me personally once everything is complete. I figured finally someone with great customer service, only I missed the call the following day and she closed the order stating I was unavailable and case was complete.
I called to follow up given the runaround again, decided just to cut my loss and just wait for the new machine, still another few day passed even though I was told it would arrive the following day, day after day I call and still no machine. I called today to follow up and again told it will be here today by 7pm. I asked rep Ila when this "overnight order" was placed, she said on 1/30/23, I asked her to read notes, she read "send overnight, no more than 24hrs". I asked her how it is going to arrive today 2/1/23 at 7pm if this order was placed on 1/30/23 at 8am? How is that 24hours? All she could do it apologize, I asked her to read all the history and promises of delivery our company has been promised so she can understand how horrible their customer service is...Pitney Bowes please invest into better customer service.
We were forced to install a Pitney Bowes postage meter in our office. No one asked for it. The customer service is completely worthless. They do everything they can to prevent you from speaking to an actual person. When and if you finally do, it's clear that it has been farmed out to some third world country and they are just reading from a script. Worst customer service I've ever seen. Avoid like the plague.
Be aware this company is manipulating their customers by changing Delivery ETA consistently, a package from China should get to me in 12 days, means Jan 9th, now 15 days and no sign when it will be delivered. They just pushed the delivery date 4 more days. The delay occurred as soon as the item arrived to United States. The package took 3 days to get into United States/California from china but the nightmare started as soon as Pitney Bowes got the item, in CA warehouse the package froze froze 2 days and to Indiana warehouse took 4 days!! Then the package left Greenwood Indiana on Jan 9th heading to IL. That stage took almost 36 hours. Imagine 200 miles only took 36 hours. Now arrived in Illinois, the scheduled delivery was Jan 11th. Now pushed to Monday 16th.
The final delivery will be made by USPS, such service providers are indirectly stealing our time and money. They are well advertised but they are absolutely misleading us every single day and of course I looked for any way to contact the company regarding the package but the only available contact is for different cases-so long story short they have got no customer support for this type of cases.
They are really slow. Things stay in their warehouse for days. Sometimes it's like 3 warehouses. So it takes weeks to get your product. If you have a choice go elsewhere... Service nonexistent...
Pitney Bowes Company Information
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- Pitney Bowes
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