Pitney Bowes

After receiving multiple refurbished Pitney Bowes machines and countless calls, our company still does not have a functioning Pitney Bowes. It's been well over a month. First it was a "pin head," took a week to arrive, and did not work. Afterwards they decided to send a new machine in about 3 business days, the new machine did not arrive so I called on the 6th day, all they could do is apologize and said it will be here soon. When replacement finally arrived it did not work, they tried telling me it needed a new pin head again, I argued with them asking why they would send me a new machine that does not work. They finally agreed to send me a new one overnight.

We were forced to install a Pitney Bowes postage meter in our office. No one asked for it. The customer service is completely worthless. They do everything they can to prevent you from speaking to an actual person. When and if you finally do, it's clear that it has been farmed out to some third world country and they are just reading from a script. Worst customer service I've ever seen. Avoid like the plague.

Be aware this company is manipulating their customers by changing Delivery ETA consistently, a package from China should get to me in 12 days, means Jan 9th, now 15 days and no sign when it will be delivered. They just pushed the delivery date 4 more days. The delay occurred as soon as the item arrived to United States. The package took 3 days to get into United States/California from china but the nightmare started as soon as Pitney Bowes got the item, in CA warehouse the package froze froze 2 days and to Indiana warehouse took 4 days!! Then the package left Greenwood Indiana on Jan 9th heading to IL. That stage took almost 36 hours. Imagine 200 miles only took 36 hours. Now arrived in Illinois, the scheduled delivery was Jan 11th. Now pushed to Monday 16th.

They are really slow. Things stay in their warehouse for days. Sometimes it's like 3 warehouses. So it takes weeks to get your product. If you have a choice go elsewhere... Service nonexistent...

Outdated company making you sign leases you cannot break for equipment no longer used. Force you to do everything online, refuses to send documents by post but will force you to pay for stamp equipment for Post.

We've used them for quite some time, and they are terrible to deal with. Once I had to contact them because they showed we had two postage meters. We literally have a business with 6 employees all in one room, and I pay all the bills so I would know if we had a second postage meter. It took over a month to get it removed from our account, I talked to a dozen or more people, none of whom seemed to be in the US, and finally got a resolution.

I can NEVER track my order; orders are rarely delivered on time (I’ll literally wait all day for them to not show up); IF by some miracle they do deliver the day they say they will (which I have to find out by calling whatever company I ordered from since tracking never works), they deliver way later in the day than any other delivery company. I swear they leave my order for last always and then don’t get around to it that day. Also, it takes wayyyy longer to arrive than UPS or FedEx. Whenever I see Pitney Bowes or Lazer Ship as who’s delivering, I curse.

I purchased some products from the Bath & Body Works website on 9/18/22. Package was to be delivered 9/28/22. On 9/29/22 I contacted Bath & Body Works, they said I have to wait until 10/4/22 before they can open up a ticket. On 9/21/22 the package arrived at the shipping partner facility in Irving, Tx at 8:39 PM. The package is set to be delivered to my house in Houston, Tx. Last time I checked it doesn't take over a week to deliver a package in the same state. I called Pitney Bowes trying to locate the package and they told me I have to contact Bath & Body Works to inquire about it. Not impressed with this experience at all or the lack of customer service support that Pitney Bowes provided. I feel that this is a huge SCAM and can't believe they are still even in business.

I started at a company that had a Pitney Bowes Postage meter on a shelf because it didn't work. I reached out to the company to see what could be done. After 3 hours on the phone be transferred from one department to another I was told they could not cancel service on this broken unit. I asked for a copy of the contract and they couldn't provide it to me, but they keep asking me to pay a monthly bill. I have called back several times and my call has been lost or dropped every time. It feels like I am part of a scam.

I have been a customer for over 14 years and I am extremely unhappy with the service of this company. The postage machine is broken and they sent a new one that would not work. I called and asked for assistance which never happened and then I called and asked to speak to a Manager over a week ago and still have not received a callback. I would not use this company since this is how they treat a 14+ year client.