Pitney Bowes Reviews

I have a mail station postage machine, it keeps freezing and every time it freezes I lose money / funds off my account. When calling support the automated phone menu is the single most annoying thing I have experienced all year, it's slow and thinks it has to explain each choice. Customer Service agents have such thick accents it's almost impossible to understand them. And expect to get disconnected. The waiting music pierces your brain to temporary insanity. Dealing with Pitney Bowes support will make you question all your life choices to this point.

Pitney Bowes will do nothing but charge you late fees, and then late fees on your late fees and tell you not to send checks they won't get there in time. Then be very very rude to you when you ask about getting out of your contract, & then more & more fees to get out of the contract. Please never sign a contract with them, maybe greed doesn't always have to win.

I’m not trying to be snarky, but can we honestly give this zero stars? I'm just trying to keep it honest, and 1 star is far too generous. I just set everything up and it was going smoothly at first. The issue started when I added the card I wanted to use to fund the account. As soon as I submitted the card details, I got a message saying the card was inactive, with instructions to contact customer service if it was still showing “inactive” after 24 hours.

The worst vendor I have ever dealt with in 30 years of running a law practice. Do NOT do NOT sign on with this company. Terrible customer service, no phone number to call, faulty machines, no way to extract yourself from the contract. Almost Kafkaesque in their horrible customer service, not sure how they continue to fool people

I work for a company that does a large volume of work with Pitney Bowes. They have interrupted our service numerous times. Payments always made on time by our company. Anytime you try to call customer service, all reps are busy helping others. You have the option to leave a message or stay on the line. If you leave a message no one ever calls you back. I called first thing when they opened at 9am. And received ALL REPS ARE BUSY. TERRIBLE SERVICE.

As an eBay shopper, many sellers use this terrible service. On 3 instances now, I have had a problem with this service. On 2 occasions, the item never arrived. On the other issue, the post office just delivered the postage label! Where is the package, people!!! The Seller all disputed the problems and I did get my money back. However, under no circumstances will I ever do business with any Seller that wants to scam me using Pitney Bowes.

Sales tricked my 83 year old mother to a 10 year contract!! She was never able to use the machine. Refused to cancel her contract (mom is now 87) continue to send her a bill for the contract cancelation. Months later sent the return box for the machine. You cannot get ANYONE on the phone. Now they turned it over to a collection agency. HORRIBLE COMPANY!!!

I have had a Pitney Bowes postage meter for over 30 years and I am now ready to quit them. Up until I stupidly renewed my lease on my current equipment, a Sendpro C about 1.5 years ago, I had a DM100 and it worked great. The ink was way overpriced, but I put up with that. Customer service was OK, repairs were done in a reasonable time frame.

This company has been a constant issue for my business. Between there ALWAYS being a technical issue with their devicehub, the way their refund system works, the technical support team, it's absolutely ridiculous. Why do I need to mail you 2 pieces of paper and pay for ANOTHER stamp to get a refund on a stamp that NEVER printed due to an error from your APP? Why is it that if I don't consistently contact your support team I never hear back from them? I waited 3 weeks for an issue to be fixed and it still wasn't fixed all while I'm the one contacting them. This is a BUSINESS account. I rely on this account to do business. All of the technical issues caused me to fall behind on so much work all to come to nothing because it was never fixed.

I had ordered an item. It was coming from Colorado. I live in Ohio. After 22 days I still haven't received my package. I still haven't. I've received packages from Japan in 4 days. Pitney Bowes couldn't get me a package from Colorado in more than 3 weeks? This isn't the first time I've had issues waiting on packages from them. I can't understand why sellers use this company.