Pitney Bowes Reviews

If I could rate Pitney Bowes a zero I would. Very disappointing experiences with customer service that completely outweigh any benefits the actual meter may have over its competitors. The account rep selling us the lease was good, but disappeared as soon as the contract was signed. I reached out to him multiple times about the Purchase Power account, and he didn't even reply or respond.

PB's customer service people are rude. PB requires multiple year contract and will not release you without complete payout and early termination penalties. Renewal information is sent for months and if you pay it you are stuck in a contract again. Horrible and frustrating company.

Five years ago I signed up with Pitney Bowes as the salesperson showed me how much I would be saving. Turns out he left the company immediately and nothing was as he said. Costs shot up and service was scarce. Finally replaced with a newer model and I fell for the pitch again. (Shame on me.) The full size toner I was told, based on my volume, would last nearly 1 year is out after 10 weeks. Customer service will only offer to ship me a new one for $110 - but that one should last longer. Right. Worst vendor I have worked with in the last 27 years. DO NOT CONTRACT WITH THIS COMPANY.

For 4 years I received non-existent customer service but had the supplies replenishment "department" basically stalking me every 2 weeks. I literally had to block their number. When my mailing volume changed, I requested a smaller meter with perhaps a lower monthly payment and was told that they don't provide that service. At all. When I finally required information on cancelling my account and lease duration, I couldn't get through to anyone. After 4 phone calls, each lasting at least an hour, in the attempt to speak to a representative about cancelling my account, I received absolutely no information and no return calls when I left messages. All emails were returned undeliverable. I finally stopped paying the bill and told their collections department I wouldn't be sending any payments until they had a representative contact me about my account. Still NOTHING!

Our DM125/225 meter "ran out" of ink two years in a row on the same exact date. One year we mailed 1500-1700 pieces. The second year was less than 700 pieces. Allegedly the ink cartridge is supposed to last for at least 1000 pieces. The ink cartridges cost $104 USD and are only supposed to last 1000 mail pieces. It's only printing a meter stamp. Conversely, our HP toner cartridges cost $150 and print 6,000 full-size sheets.

More than 15 months after we cancelled our contract - paid the lease cancellation fees - returned the equipment -- we are still getting random bills from the company. And they are random - I cannot even figure out why we go for months between them. Someone find Pitney Bowes a good systems analyst and clean up the company's very lax policies. Buyer beware on this company.

We recently upgraded a machine and contract. It took weeks for them to get the new machine operational. We were continued to be billed on a closed contract. Now we are getting multiple invoice and no one will speak to me via phone. You have to submit your concern into a system and the first question was a four week delay and they responded to question I didn't even ask! Now it's happened a second time. I'm ready to write the check and cancel the contract. I'd rather take mail to the local post office than to work with this company. In three months I've made probably 25 calls not to mention the emails. This company is ridiculous... And they don't seem to care at all. They have the market! Wake up America.

Cancelled my personal postage meter. Requested box to return their crap and an Authorized Return Shipping Label. That took over 6 months to accomplish. Sent a certified letter to the VP of Customer Service. That person never bothered to call me or anything, but did manage to set up a "ticket" in their system. Wow, that helped! NOT. After persistent calling and nagging I finally got the box to ship back their "crap". Now, another 6 months later, I am still awaiting my Purchase Power refund. This is an out and out joke. I am thinking, seriously, about suing them. Never thought I would have to go that route, but it is now the principle of the fight!

I have been a Pitney Bowes customer for over 5 years now and don't know why I stay with them! Must be due to the contract and the outrageous fees for getting out of the contract! Their customer service is horrific! Not only are they rude, but they don't make any sense! I have to call them every time I get my invoice for the lease. They either overcharge me, add on late fees or they are sending me refunds!!! They never know what is going on and they are coughing and hacking into the phone not to mention it took me over 30 minutes on hold to speak to someone! As a business owner, time is so important but they don't seem to get it! Looking forward for my lease to be up and to use someone else!

We have had the same leased postage machine for over 11 years now. I have had so many issues with their billing and customer service. The machine had to have some parts replaced recently. The tech fixed it and left. A few days later, I get an invoice for over $500 for the replaced parts & service call. I called and was never able to talk to a live person so I went online and emailed them. After 4 weeks, I emailed them again. Another month goes by and now we are receiving invoices with late fees. Yet another month goes by and I. AM. Fuming.

I have called the customer service many time and they still could not resolve my issue. The customer service people are rude. Such a waste of time. They need to realize that most of the people that uses their service are business owners and have no time to waste calling their useless call centers. I called in because I keep getting phone calls that my account is past due and this is after I already set up my auto pay online. I called them to fix it and this lady put me on hold for 25 mins and the next person who answered the phone is just as useless as the first one. I wasted 40 minutes of my time for nothing.

eBay's "global shipping" is overseen by Pitney Bowes and it is a complete ripoff. They claim to pay non-existent import fees on items like used clothing and they subcontract terrible companies like GLS (gls-group.eu) who routinely steal packages and falsify tracking information. I have spent nearly an hour, every day, for the last eight days trying to learn the truth about an item that I purchased nearly a month ago. Pitney Bowes' fake global shipping added to the cost of shipping so that it was more than twice what I paid for the item. And then they "lost" my package and recorded it as delivered, although they have no proof, no signature, zero evidence that the package was delivered. Furthermore, I have yet to receive a refund. Minimize the unhappiness in your life and refuse to use Pitney Bowes' global shipping.

We leased a Mailing Machine from Pitney Bowes and they locked us into a five year Contract. We were not able to use enough postage to justify the expense and the cancellation fee was outrageous. The Contract finally ran out and I have spent two months trying to give the Machine back. I have sent several emails and left several voicemail messages and nobody will get back to me. I am now receiving messages stating that we owe them more money and that it is 78 days past due. Of course, they do not leave a contact phone number or name. I can barely make out the message because the person barely speaks English. I HATE PITNEY BOWES!!! I HAVE NEVER HATED DEALING WITH A COMPANY SO MUCH! They make Rogers look like Company of the Year!

I have received an email from Pitney Bowes after putting the story on Facebook and they are looking into the missing dolls.

This Company has terrible customer service. They do not care at all for their customers. Clear lack of training to the customer service agents, The Customer Service Agent Alex Employee # **, Does not know how to provide adequate customer service, strictly reads from a script and tries to swindle $1400 from companies for items and services not used without explanation for why the said amount is owed and yet not on the machines. She then refuses to get a supervisor or management to assist in the situation. I recommend you find some other company to do business with in regards to mailing equipment and postage meters.

As we started to close down and move our offices out of California I got in touch with Pitney Bowes to start the process to return our postage meter we had had for more than a dozen years only to find out the contract had more than a year left on it. Found out that when the Pitney Bowes SALES REP pressured me into signing a contract in December of 2016 (and I stupidly thought it was for 2017) the contract was actually for the year 2018. No date on the contract anywhere except the date of signature which was January 2017. The only indication of the period of the contract is the small print which states "if you already have a contract in place then this contract is for the following period." So because I had already a Pitney Bowes contract in place for 2017, which was not mentioned to me by the salesman, the contract I signed in January of 2017 was actually for the year 2018.

I have been getting charged for both a rental and lease account for over 15 months. I have tried to reach someone to help for 15 months. I keep getting charged late fees. I can rarely reach a human and when I do they agree to help and then nothing gets done. Run... Don't stop at Pitney Bowes. There are other solutions for postage needs.

The following is a copy of the email I submitted to Pitney Bowes' management & support team in August 2017- : "I want to relay my concerns to see how a company of your stature handles it. We have been clients of PB for years now but no longer require your services for mailing since you have not been able to provide a seamless solution for those that no longer have phone landlines (we switched to VOIP phone systems which is internet based). It has been the most difficult and unorganized process to cancel & we do not get a direct answer from Customer support when we call as to what to expect in cancellation process.

Tried to reach a salesperson for 18 months to get new equipment. After many emails and many phone calls where I was placed on hold for more than 25 minutes EACH TIME - I finally got someone to speak to and therefore canceled my lease. No one should ever not get a call back for more than 12 months. And now I am on hold for the 3rd time today trying to get the address in order to return the meter that you guys never serviced or even cared about until I say come and get it - I cannot even give you back your equipment.

Been a customer of PB for well over 13+ years. Someone from their sales department called in June 2017 to say our contract was almost up and wanted to negotiate a new contract. We did. What didn't happen is that this salesperson did not inform his billing department and they continued to bill me at our old contract rate. In trying to get this matter resolved, and it was NOT in a timely manner but over several weeks, we incurred a late fee which was literally their fault as I had to wait for resolution. They reluctantly waived this fee even though they were at fault. Today I received another late charge from these folks for an invoice that was paid on time but because of the holiday season wasn't recorded on their end until well over a week later.

They have the slowest billing and crediting department. I have sent in payments well before the due date and they say that it didn’t post to the account till after the due date. I was told that they have up to 10 business days to post the payment from when they receive it. I am sorry that is ** ridiculous. They are real quick to hit you with a 29.99 late fee also and real slow to credit it back if they say they will. Make sure you keep your confirmation numbers. You will need to reference back to them.

I reported an ongoing problem we had been experiencing with Pitney Bowes. I have to say that I contacted the CEO by email, and he replied to me within a few minutes on his iPhone to say that he would pass on the problem to his staff. 1 day later I received a phone call to say that they have written off the debt and apologising for the problem. I was very impressed at the CEO taking the trouble to respond and action this, so very happy with them over the result.

We purchased postage for our postage machine and we were never billed for the postage. We checked the online account and realized that we had an outstanding balance plus late fees and promptly paid the balance. Pitney Bowes said the payment was still late and charged another late fee and interest and we still never received an invoice for over 2 months. I tried to contact customer service by opening a case AND calling. I was never able to talk to actual customer service rep about our account, we only received an email stating that our account was overdue and to pay it. They have figured out how to get your money any way they can plus they have terrible customer service response!

You only get 2 chances to print your labels on PBSendPro. If you pass your 2 chances to print and you have to wait 6 to 8 weeks for refund... But the question is that there is no proof that PB actually reimburses you your refund and no real way of tracking it because it doesn't show a posting credit Amount to your existing balance sendpro acct. There is only a printed notation that "says" they've approved a refund to you on such a date. So you go to your postage acct balance and you cannot track that the transaction has really been applied. In the meantime, you're probably adding more postage by purchasing more to add to your acct so you can print more labels. I have called on just numerous occasions of "where is my refund" and just get the usual runaround... Go look under your history under shipping & postage. It still doesn't answer the question, that credit has really been applied??? This sounds all too ** to me.

Ordered a new Pitney Bowes SendPro C200 postage meter after having had a DM 300C model for at least a decade. Got the new machine but had to wait over a week for a tech to come out and install it. Enjoyed the features for about 6 weeks until last Monday when it stopped working. Initially told we would have a replacement machine out by Friday but now told our machine is on back order and techs have no clue when a machine will be available. Calling Pitney Bowes is a nightmare since the average call is 25-40 minutes before a person answers. Transferred to billing and on hold another 8 minutes. Being transferred to sales who is supposed to arrange for a replacement machine. Name and info given and then after transfer advised the person no longer works for the company. Had to call and leave a message for supervisor. The saga continues.

Have made several calls to Customer Service with a seemingly not too difficult question. Looking for some sort of report that shows postage balance at beginning of month, all activity during the month and postage balance at end of month. Finally on my 4th call to CS, 3 transfers to a different CS rep and 1 hour and 10 minutes of time, I received a not-so-satisfying answer. I'd switch away from PB if I felt there was someone better out there that we didn't have to sign a contract with and that had good reviews.

We were approached by Pitney Bowes to upgrade our existing postage machine because our old lease was going to expired in a year and we could upgrade. What a mistake. Returned the old machine and received the new one. Now they have continued to bill us for the old machine (lease) that we returned for over a year. No one in this company is willing to help you, only passing your call to someone else. They don't return calls and have the worst customer service of any company I have ever dealt with. Lesson learned. Will never deal with Pitney Bowes ever again.

Pitney Bowes is beyond difficult to work with. We had a credit on a supply account because they posted our payment to the wrong account. Repeatedly we were told they would move the credit over. After months and countless hours, they charged the supply account with $180 dormant fee. We never opened the supply account and were never told of such a fee. They basically found a way to take our credit and not apply it appropriately. When we tried to cancel they told us we owed them over $1,000. You can't get a supervisor or real person. They just keep running you around. DO NOT USE THIS COMPANY! This is how they treat a customer of over 10 years!

I have made a ConsumerAffairs account specifically to write a review regarding my experience with this company. Everything started when I stupidly opened a Pitney Bowes free trial without having any need for it as eBay shipping was exactly the same. After opening the account I can't stress enough I NEVER used the account or even logged in. When the trial finished I got notification that I was billed their monthly rate so I called in to say I never used the account and please cancel the account, a lady stated the account has been closed after I was transferred and put on hold 3 times each hold lasting a minimum of 35-45 minutes.

My department currently utilizes a postage meter from Pitney Bowes. Have found this company difficult to work with trying to get the meter repaired when it breaks is next to impossible. Customer service always says they will send a repair person but nothing gets done. If you are looking for a company that provides a good product in which customer satisfaction is valued then do not utilize this company.

Dealing with Pitney Bowes to resolve an issue is a full time job. My company just rented a postage meter from PB (about 2 months ago) and in total, I have spent probably about 1 day on the phone - that is one day of being waiting on hold on the phone to be connected to a customer service rep. When I get connected, only once out of the 20 times I called my question was answered or issue resolved. All of the other times, I had to call back (and get on hold for about half an hour) until I speak with another incompetent customer rep.

I had been a customer for many years. Charged a late fee even though I paid online on due date, gave excuse you have to pay online two days before it is due when I called. If that is the case they should make due date two days earlier. Terrible business practice!!! Not even sure if legal. I cancelled account and would NEVER recommend to anyone!!!

Pitney Bowes is unscrupulous. Even if you pay on the due date online, they still assess late fees. They claim you must pay two days in advance. I've never seen this done before. I understand Pitney Bowes is a dying business and they must do whatever they can to survive. But not on my dime.

SCAMMERS!!! The worst company ever. DO NOT USE. PLEASE read all the bad reviews before leasing!!! Scammers. The postage machine is not worth it. I had it for my small business and ran into so many problems. Customer service is the worst. I was on hold for over half an hour. Then they said, "Leave your number and we will call you back" and never did. I cancelled the account and after they said, "You have a credit for postage for $150 that will go towards your rental" and closed my account. They still send me bills and said that they gave me free postage and I have to pay $150 instead of getting the credit for my postage. I talked to them for the past 6 months and all the employees are not educated and after saying your account is all paid in full they say, "No. You still have to pay." If I saw all their bad reviews I would have never used them. SCAMMERS.

Cost was to be $29 per quarter with discounted postage. Received the machine in April. It is August and we have been without postage for nearly a month. We are a small office and use VERY little postage. Have already spent well over $1,000. The wait on hold for customer service is ridiculous! Finding a phone number on the website difficult. They hold on to $500 for two weeks, still no postage. Call to find out there is a form they need completed and faxed back. Received a letter that says "It's that Easy" - with no mention of this form!! There is NOTHING EASY nor INEXPENSIVE about this!!! DO NOT USE PITNEY BOWES. We would have spent less having an employee drive around and hand deliver what we mailed!!!

Nightmare. When you add all their supply and rental charges, including improper ones, it costs about 1.25 to mail a 49 cent letter. When you try and cancel, you sit on hold, in my case almost an hour never reaching anyone before a disconnect. Their online chat help hung up on me. I opened 7 cases online. Several went a month with no response. Then they sent an email that they closed the online case "with my permission" although they didn't do anything or respond. When you contact the CEO his secretary, who sometimes signs things advocate, essentially sends screw you emails and says she won't help. Don't deal with PB. Licking stamps is better. And any of their competitors are better. I never thought a company could outdo Comcast, ATT and United in bad customer service but PB is the worst customer service experience in the world.

My postage machine which I rent from Pitney Bowes stopped working. I went online to my account on their website. I opened a 'Ticket' for customer service. I stated I want to close my account. I had had it with the poor performance. No one called or email me for 2 days. I called them. You have to verify who you are every time you are switched to a new rep. Name, address, phone, email, serial number, account number, company name.

After getting in touch with Pitney **, I have to update my original review because I spoke with someone who really went out of their way to help me. I was very surprised. I was informed that our company no longer had to go through Purchase Power for the billing, and that they would send me a monthly invoice with a longer grace period in case our payment was delayed. This employee really wanted to keep our business, and also offered to cut our meter rental rate in half, and I didn't have to sign up into a contract to receive that rate. This employee gave me her direct email account in the event I ever have another issue, and told me I can still cancel with a 30 days notice at anytime. I am going to give them another try...I really appreciate the service I was given this time.

Worst company in the world to deal with - waste of time and money. Same complaints as the hundreds of other people on here - horrible customer service. 1 month free trial has turned into over $200 in bills, imaginary late fees and hours upon hours of being on hold trying to close the account! Do yourself a favor and do not sign up with this company!

Pitney Bowes is essentially run like a criminal enterprise. Our experience with them is that they will shamelessly assess bogus late fees and compound them (late fees on late fees) for the length of the contract. When the bogus late fees are not paid after some time, they will apply your prepaid postage payments to the fraudulent late charges and render your machine unusable because you no longer have postage $$ available. They then force you to send emergency payment for postage so you can use your machine again. When our contract expired we made it abundantly clear by phone and in writing that we were not renewing. Pitney Bowes ignored our communications and enrolled us in a new 3 year contract and has been invoicing us ever since for rental of a machine we no longer use.

If you like to be charged finance charges and late fees even though your payment was received in time then definitely use this company. They won't post your payment until after the due date and they charge you fees and say they have up to 2 business days after receiving your payment to post. I have had to argue with them several times and I even have proof of payment being received in time. Anyone interested in getting a class action lawsuit against this company let me know because I will definitely sign up. I am cancelling service with this company and will put out every complaint I can against them.

Good luck trying to close your account with them. We decided to not review our contract when it expired at the end of March 2017. Their SALESPEOPLE are reachable, but NOT if you want to cancel your contract. They were notified on March 30th that we would not review; we were paid through the end of March. They never responded regarding their return of their equipment. It is now June 2017 and they have sent us a bill for a full 3 months on a postage meter we are no longer using!! Attempt to reach them by phone, email, etc. NEVER get a response. I am waiting at this moment for a return call from voicemail. Hell. I'm sure nothing will come of it and they will continue to bill and then send to collections for non-payment like they are the victims.

In August of 2016, I had discrepancies with my Pitney Bowes invoice. After spending hours on the phone with Pitney Bowes I was assured that if I made a payment of $21.30, everything would be corrected and I'd be paid through September, 2016. I made the payment on September 2, 2016. My monthly rate was $9.95. October 2016, I received an invoice for $63.10. On the same day, I contacted Pitney Bowes to correct the invoice (should have been $9.95) and to return the meter as I couldn't deal with it anymore. Pitney Bowes ignored both request. I continued to call. Finally on December 20, 2016, they gave me a case number for the Client Service team subject matter: Return the meter. I had to have a case number, and have my request investigated before I could return the meter! I finally was able to return the meter at the end of December.

Our business has used Pitney Bowes for many years. I would have discontinued using them several years ago, but because I didn't read close enough, when they sent me a renewal contract, it was for a long renewal. When I called to see if the contract could be cancelled, the cost to cancel was more than just paying out the remaining term. Make sense? They send out the renewal contract WAY before it's actually due, so read carefully. In addition, the majority of the people I have spoken with are not nice/friendly. They act like they are on commission to get the deal and like they are happy when they know that you are displeased.

We are a very small business that has had to pay so much money to this company, I would never recommend signing a lease with Pitney Bowes. Our lease has been up for almost a year now and they still continue to bill us for equipment that we don't even want! Its a big game to them. They refuse to allow us to send it back and every month we have it they charge us! Our lease has been up for a while now, we have been trying to resolve this mess for months now and every time we call Pitney Bowes we get the run around after being on hold for 45 mins. We have wasted so much time and money dealing with Pitney Bowes.

Had an issue with their billing and tried to call to discuss. YOU CANNOT GET THROUGH TO A HUMAN BEING. I will be cancelling service - sent them an email - we will see how long it takes for that to be responded to. This company is TERRIBLE about customer service.

My company is due a refund of an overpayment made over 2 years ago. I have started hundreds of online cases that just get closed "with my permission"; right... I have held for hours on the phone to talk to people who cannot do anything. Excuses, excuses. If you can do anything else than sign with PB do it! Go to USPS Online or, I don't know, hire a driver and truck and just drive your product where it needs to go, but don't ever sign up with PB.

As a small business owner, I feel Pitney Bowes punches me in the stomach, month after month, year after YEAR, for their shady "leasing policies". I cannot WAIT until I can permanently end my participation in your scam. If you have been considering using PB's services, run far and fast in the opposite direction. (Unless you want to keep throwing money at unused, antiquated equipment!)

Previous employees opened PB accounts - tried to close and took MONTHS to fix. We acquired another company that had a PB machine and the nightmare is starting all over again - no customer service, overbilling, no return labels. It feels like a black hole that one cannot get out of - unless you spend countless hours on hold and in a Catch 22 of being forwarded and forwarded and round and round to the same departments only to be told the previous department should be able to help you - NO - THERE IS NO HELP!!! Save yourself or those who will come after you time and money. STAY AWAY from this AWFUL, DISHONEST company.

My company has had a PB postage machine for about 12 years. We no longer need the service and decided not to renew when the lease expired this month. PB is telling me that they never invoiced me for a quarter one year ago, and there is a $50 cancellation fee. So, they will not close the account, even though it expired, until I pay about $170.00. What kind of business is this? I still have the machine, it can sit here until the cows come home or I get tired of looking at it and put it in the dumpster.

We kept receiving multiple bills per month for odd amounts, so when logging onto our online account to view and pay invoices, I noticed that under Account Information, some other business's postage information and personal information was listed along with ours. This other business is a law firm located in Virginia, we are a medical office in Nebraska. I called Pitney Bowes to resolve this twice (the first time I sat on hold for 26 minutes until an automated voice came on saying "We are unable to take your call at this time *click*" and then hung up on me). The second time, I got through to someone who needed to transfer me to "Computer/Online Technical Support" or something of that sort.

Please do yourself a favor, don't sign up with these guys, an absolute scam & nightmare. I have had them for years and every few months they change the billing, sign me up for some account I never asked for and then you're on hold forever trying to sort it out. They make excuses for everything and deny everything the last contact promised you. I'm going to get my last dispute handled with them and then cancel once & for all... I'd rather lick stamps for the rest of my life than have to deal with these dishonest time & money killers.

I originally signed a lease with Pitney Bowes in December 2010. It was a 42 month lease. In March 2014 they sent me a renewal. This time it was for a 36 month lease. So when I do the math, my lease should be ending in June 2017. I decided to go with Neopost as the lease is half the price. I called Pitney Bowes to cancel my lease. She stated my lease does not end until January 2018. She could not explain to me how they came up with that date but said there was nothing she could do.

I was on hold for at least 20 minutes and when I finally got in touch with someone they set an appointment to come repair their broken equipment. Not 30 minutes later I got a call from them rescheduling the appointment for 4 days from now. This is unacceptable and while I was trying to talk to the person about getting a better time or why there was such a delay SHE HUNG UP IN MY FACE. I did not attack or swear at this person. They just decided they were done talking to me. When I called back to file a complaint I was left on hold for another 20 minutes. This is the worst customer service experience I have ever had. I recommend that no one ever use this company.

This is the worst Customer Service I have ever had the misfortune of dealing with. They illegally opened a Purchase Power line of credit for our business. We did not request or authorize it. It has taken me 3 months of trying to get this closed and once, I thought it was closed, got an email confirming it was closed, only to get a new invoice in the mail for the Purchase Power. They have also raised the rental rates with no notification. Tried to claim we broke a lease agreement when we returned the machine when we were always on a rental contract.

The 3 month free trial and $19.99 month sounded great. I was able to set up the machine with no problem. The online video was easy enough. The nightmare began when I need to synchronize the "Smart Device" and it would not connect. I spent over an hour trying and re-trying to sync this device. When I finally reached Tech Support, the agent was difficult to understand (language accent) and I felt I knew as much, or more, about how to sync than she did! I wasted more time having to repeat the entire process yet again! I could spend an hour describing the painful and difficult process with customer / technical support. The problem was not resolved to my satisfaction and I spent almost 3 hours between the initial call, on hold time, and many transfers to different departments.

After receiving the MailStation 2 system over one month ago on a trial account, it is a brick. I am a software programmer, and this type of system should be very simple to setup and operate. The Pitney Bowes Customer Service is non-existent. This company is brain-dead for the smaller user... I would assume large-volume mailer receive good care for their huge accounts, but if you are interested in a trial system for a small business, I suggest you look elsewhere.

So I'm right now on hold. Expecting another 30 minutes trying to get my $309 refund after returning my Pitney Bowes machine. Fifth time they have put me through Hold Hell. Each time I finally get through to a representative, I hear all sorts of promises. But then never see the refund. And the next call starts the process all over again. This has been going on since November 2016. I will be thrilled when Pitney Bowes goes bankrupt and will do whatever I can to help this truly evil company die a miserable death. Back to hold...

We cancelled Pitney Bowes years ago. They have an auto renew contract and then when you try to stop the service they hit you with the year's fees, penalties etc. As far as we are concerned they can take the $2700+ and shove it up their ass. My Attorney will deal with them. Don't use. It is a con. When you quit the service they'll hit you hard. They just sent a box for us to return the machine.

Follow the advice of every single review on this website. Pitney Bowes is very dishonest in their leasing policies and customer service is the worst I've experienced in 30 years of business. I have a meter we've been paying rent on since 2011, almost 6 years. They want me to pay 2 years additional payments and a cancellation charge since we are now into another 3-year lease term. After two months of trying to get an agent on the phone, holding for about 3 hours total, and two cases opened 5 and 7 weeks ago with no response, the agent today told me they would make it more expensive to cancel than to just pay for the next two years. He was not even trying to disguise his joy in blackmailing customers.

I work for a multi-million-dollar company. I have never received such bad customer service. Hours spent on hold for customer service only to have problem unresolved; postage never downloads on the first try; re-billed for six months of my lease that was already paid and after months of not correcting it, waiting on hold, and accruing interest, I finally had to pay this to close my account. Ripoff, scam, horrible customer service. Please do your research and use a legitimate local company.

I truly wish I had the time to contact the CEO directly - but alas, all my extra time this week was spent dealing with PB so-called customer service. Our new meter came without a sealer - and they are not available to purchase online. It would take me an hour to outline my experience in detail but here's the gist: After 1 hour on hold yesterday, I explained to the nice lady who finally answered the phone that I could not hold any longer as I was late for a business meeting. She assured me she would find an answer to my need. Later I received an email from her saying she had forwarded my request to someone in Leasing.

I had a trial of a Smart Postage account which I never used because the rates were not anything special. When I tried to cancel the account, I received an email saying that they had received a cancellation request, and I thought it was settled. Come to find out 6 months later I'm still being charged for their monthly subscription fee.

To begin with we clearly had a mis-sell for two items of equipment to a member of our staff. No clear indication of the built in insurance mechanism and rate. Out of date equipment at a very bad lease rate. Years later... Canceled our franking machine service in 2014 which became surplus to requirement and term ended. Numerous deals and offers which was annoying. No record of collection of equipment by PB. Notice given in 2016. Notices ignored. Outsourced customer service call centres in the Philippines. The worst service (courteous yes, but without a clue...) ever and endless call waiting. Customer service in Harlow didn't deal with the matter until called two weeks after they were told.

This is the worst company to do business with. They kept sending me machine after machine and none of them worked, they would not send anyone out to try and help figure out the problem. I returned all of their equipment promptly. They still tried to hold me to a lease and make me pay them almost $2,000. I finally ended up paying them $200 that we agreed upon to close the account. After trying to get this closed for 8 months I thought I was done. They still keep calling, emailing and sending me bills in the mail. If you call their customer service line you get someone outside of the US that doesn't speak English very well and just reads scripts, they have no idea how the meters work. They are a very poorly run company that you should avoid entirely.

Do not use this company. If you try to cancel the "service" and return the machine you are on hold for nearly 4-6 hours without anyone actually contacting you or you get disconnected. They will also not respond to their "tickets" for up to 2 weeks when you are frustrated at the poor service. You also cannot get anyone to speak with about billing problems, but when they want to sell you something you get fast responses.

Hello, I want to share my experience with Pitney Bowes. There is guy name James ** is fraud. I have cancelled the order right after next day and I have 30 days peace of mind period but I cancel the order next day. I didn't use even a single postage of that machine, but company sent me bill to pay. I have tried to contact them many times but no response at all. I don't recommend this company and James **.

Pitney Bowes is even worse to deal with than Comcast and that is saying a lot. Their billing is consistently wrong. They don't send the invoice in a timely manner, we pay it immediately, but then they charge us an astronomical late charge when the reason we are late is because they don't send the invoice. Reaching Customer Service is near impossible. I had a 32 minute wait, was asked to put in a call back number, which I did. When they called me back, I was put on hold on the call back while I waited for "the next available rep." Then the rep tells me she will see what she can do and leaves me on hold another 15 minutes. Then they proceed to try to sell me more supplies while I'm trying to get the current mess fixed. They tell you they've fixed a problem and then on the next invoice, you still have the problem.

In October we realized we could not get a phone line to add postage to our meter. I called several times. Created a case online. Spoke with someone in broken English as he asked me to unplug the machine. Finally they agreed to send a service tech. Waited all day. Tech called and asked if we had digital phone lines. Stated we had recently switched. Tech said we can't get a dial tone with digital lines. He didn't come out. We decided to cancel. After several long phone calls, nobody understanding, 3 long letters written, multiple emails and "cases created" they finally offered us a crazy amount to cancel our lease early. We negotiated and finally settled on almost $1,000. I am still waiting for the label to return the machine.

I came late into the Pitney Bowes experience, only needing to deal with them when cancelling our account as we went with a less expensive postage machine and company. They are absolutely impossible to get a hold of, and when I finally did reach someone, I would be transferred and sit on hold for 30-40 minute blocks of time. Went through their on-line trouble ticket, since I couldn't get anyone by phone - absolutely no help. The only response I've received from them is a survey asking me to review their online service. You have got to be kidding! Still no resolution to my problem of returning their postage equipment. Because, of course, I can't just return it. I "must have authorization and guidelines for returning it". If I can help it, I will never again, as long as I draw breath, deal with this company. They should be ashamed of themselves!

This is the WORST company I have ever had the misfortune to ever work with (and I use work with lightly). The wait times are astronomical and the customer service is sub par at best; and the worst part is, I'm out of my contract and I can't get anyone to answer my questions on why my return label and box haven't been delivered. I have been trying for weeks to get a billing manager to call me with no return. I have threatened to file a BBB report and still I'm not taken seriously. What you have successfully done is tied my hands and now I'm contacting my attorney. I have 4 offices 2 are out of contract and 2 have a few months left. I want out of the last 2 contracts ASAP and to be done with you people. This has been going on since April of 2016 before you switched your computer system over. This is unacceptable!

I have been trying for weeks to discuss our account and get nowhere. I have spoken to so many people and get a different answer each time. NO ONE ever returns a phone call. Says it takes 60 days to cancel an account. They are run like a business that is just about money. NO CUSTOMER SERVICE. We have been with them for 20 years. I would NEVER recommend them to anyone. I'm sure there are better options out there... or better yet... go back to the old fashioned stamp!!

I was a customer of Pitney Bowes since October of 2007. I canceled my service in August of 2016, had to wait until October of 2016 to receive the box to ship the meter back to them, and continue to get a bill monthly for the rental fees. Every month I have to call and re-open the same case number and assured it will be corrected - but it isn't. I have read the complaints against Pitney Bowes, experienced most of it, and I am just incredibly frustrated that I have had to put so much time and effort into canceling this account for lousy $15.90 monthly charge. Their supplies and ink prices are ridiculously high. I was paying almost $65 a cartridge that I subsequently found on Amazon for $15 - for 3 cartridges. I nor the post office had any problem with the cheaper ink.

This has been a nightmare. They constantly bill incorrectly. It takes hours of being on hold and calls back to resolve these issues. I have had 6 issues with billing -- all their fault -- in 4 years. One issue took 2 months of back and forth to clear up. They did credit my account with a generous postage sum at one point because I had called over 11 times on the same issue. The people are sweet, but it's just run terribly!

Let's start with saying I am a new customer, less than 1 year. Ordered a K7M0 machine, and thought it would be smart to order an ink cartridge in case I ran out. 6 months later, I needed to replace the cartridge and realized PB sent the wrong cartridge. Called PB, they told me they would not accept the return, as it was more than 30 days! Appealed to a supervisor, no was the answer.

We have been struggling with Pitney Bowes for the past 10 months trying to have billing questions and late fees reviewed. Unfortunately, they just do not care about small business accounts. We have left countless messages, spoke with representatives who promise to investigate and return calls, unanswered emails along with average hold times of 1 hour+++. When our contract expires we will not renew. The worst service imaginable!!

We have several location that had Pitney Bowes postal meters. They misapplied payment and charged late fees & finance charges when they cashed our check well before the due dates. I have been trying to clear our account since July and still get no answers. If you log a "case" they simply close the case without resolving it. Very dysfunctional and shady company. Avoid doing business with Pitney Bowes!

Do not use this company - there is no customer service at all. My online account with them did not work since March 2016 - they say they are implementing a new system. Phone calls - get a message due to all volume they can't take my call. Email is only way and SLOW. Due to no service (except from SALES!!!) I did not renew my contract, I have email proof that it is canceled. Months later I get dunning letters and robot phone calls saying I owe the next lease payment. Phone call offers options to pay but when I select customer service I get the above message. If you want great equipment but no service, choose PB. We switched to FP Mailing (FP Postalia) as their equipment seemed to be closest in performance, but I have to say it is very frustrating to use compared to Pitney Bowes, so sadly I don't recommend their equipment but their service is great.

This is absolutely the worst company I have ever dealt with. I have been trying to return equipment since last June. I am on my 3rd phone call this week trying to pay the return fee of $100.00 and have now been on hold for over 30 minutes. I gave up on the first 2 calls. Their phone system is ridiculous, their billing is insane and the employees that I have spoken with are inept and unqualified to solve a problem of how to tie a shoe lace. Do yourselves a favor, DO NOT deal with this company in any capacity.

I was on the phone for over an hour with them and got transferred to different places. I was charged for their machine which I don't even have in my office. Bad service, bad all around. I'm very upset with this company.

We've used Pitney Bowes for postage calculation and payment for a year or more. We're supposed to be invoiced monthly and pay for monthly usage and rental fees. However, we only receive invoices every 2 or 3 months and then they have late fees added. I've tried to get it set up so that monthly fees are charged automatically to a company credit card on file, but I cannot log into their system to complete the setup. When I attempt to log on, I get a message that the password is no good, so I click on a place that is supposed to send an e-mail that would allow me to reset the password. However no e-mail ever comes. I've tried to reach them via phone and find that their automated attendant just goes into menu after menu and none of the menus are for help with web issues.

We have been a customer of Pitney Bowes for several years. Our needs recently increased, so we need to upgrade our machines. I contacted PB via chat, but I don't think anyone is actually on the other end, it just said "waiting" for hours. Next I tried via phone, and luckily I was able to leave a callback number and not wait the estimated hour and 45 minutes on hold. I was given the contact information of our rep, so I sent her an email. A few days later, I hadn't heard back, so I called and left a message. No response. I called again and left another message. No response.

Pitney Bowes sent me a meter to try for a trial period. I never used the meter and called in and requested that the meter be returned before the trial period ended; however, they took three months to process and began charging me for the lease. I have called over 6 times and was assured each time that the balance due would be removed and that the return instructions would be forthcoming. About 6 weeks ago, I finally got someone to send the return instructions. The issue now is that it doesn't show that I sent the meter back and they are still saying that I have a bills past due. One of which says I'm 98 days past due! They are threatening to report to the credit bureau.

My General Manager purchased a Pitney Bowes Postage Small Office Series Mailstation2 (K67MO Model) for our company's postage. Pitney Bowes changed to a new machine (the old one worked perfectly, never any problems). The new machine constantly has issues and will not print postage. He was informed that he needed to spend $179.00 to get out of the contract. Each time he calls he spends over an hour on the phone waiting to speak to customer service. Today he is on the phone for over an hour while he goes to the post office to pay for postage, and disappointingly, there is $500.00 worth of postage on the Pitney Bowes Postage Machine here at the office.

I spent $70,000 cash buying a system with Smartmailer, two dysfunctional printers, and other stuff to do my own direct mail. Because of the almost constant breakdowns, almost non-existent service, and a billing department that simply NEVER cooperates to achieve accuracy, I was forced to literally sell my system two years later. I do weekly mailings. I'm a doctor. It's how I advertise. Literally the breakdown of their products and services resulted in almost half the time, I didn't even get mailers out. It almost bankrupted the business. Sorry, sorry, sorry company, products, and service.

I ended my contract with them months ago. When I terminated my contract, I had a credit on my account of $97. So anxious to be done with them, I didn't even care. Fast forward 6 months later, I get an invoice from them for postage meter lease (that was returned) and a late fee totalling $82. I've been on hold for 35 minutes and have been transferred twice. I can't imagine why their call queue is so long -- they are billing people who aren't even customers. I've waited less time to speak to the IRS.

Do Not Do business with Pitney Bowes. Our company received an invoice dated 9-22-2016 due date of October 2016. We are certain there will be a late fee. We have called and ask them to check into the invoice that was received from Purchase Power (which we have no idea what that is). During the call we got transferred constantly from what you call level 1 to level 2, and even was on hold for over 40 minutes, but NOT one person is willing to help. We will never allow them auto payment because they will throw something else in their bill that we may not even know what it is.

In the process of obtaining a replacement meter, I discovered that I had a delinquent purchase power account. Seeing that my payment had cleared my bank, I obtained a copy of the front and back of the check and determined my payment had been applied to the wrong account. It has been extremely difficult, almost impossible to talk with a live person. I have attempted "live chats" but never seem to connect. I have spent hours trying to navigate their phone system and have managed to speak with a live person twice. In both cases, I was told someone would call me "right back," but that never occurred. I created service claims and after three days received a response to one of them that my balance was zero, but I checked the website and it continues to show a delinquent balance of $161.47.

We've been a customer of Pitney Bowes for several years now and can attest to the terrible customer service. Every time we call Pitney Bowes, we are on hold for long periods of time and are transferred several times. Also, no one there seems to know how to answer questions. We've been charged erroneously twice now and had to waste several hours of hold time because of it. They will not let us out of the lease even though they have cost us time and money. They admitted to error yet won't consider letting us out of the lease. This company operates in bad faith, and I would never recommend them for postage services.

It should be easy to get in touch with the people you do business with. That is not the case with Pitney Bowes. You cannot just pick up the phone and call. You cannot just send an email either. You have to create a case. Once you create a case, you wait for them to respond. If you happen to miss their call, you cannot reach them by phone without a great deal of trouble and time. Who has time for this? They need to reorganize in order to make themselves accessible to their customers. I do not recommend anyone signing on to use them.

I was told I had to replace my meter in 2015. I did and a monthly rental was agreed upon and signed. Since then PB is billing me 150% more than agreed upon in writing. Each quarter I call and they set up a case number and allow me to pay the agreed amount. This continues each quarter when I receive the statement. Today (09/19/16) I called customer service. The recording told me the average wait time was "one hour and 15 minutes" and an option to leave a call back number. I did. "Three Hours Later" we closed the office with no call back. In my opinion, top management at PB are a bunch of "KnuckleHeads".

We purchased the assets of a company that had declared bankruptcy and agreed to assume the lease for the postage machine. Despite numerous phone calls and hours spent with "customer service" we are unable to add postage to the machine. Our efforts to establish credit with this company are met with repeated requests to pay the amount owed by the bankrupt company. We are put on hold for lengthy amounts of time, given FAX numbers that don't work, hung up on and repeatedly asked to wire funds. They don't seem to understand that we are not obligated for the debt of the bankrupt company and that it is illegal to request payment once a company has filed bankruptcy. This is the most uncaring, inept organization I have ever had the displeasure of doing business with.

I don't understand why a huge company like Pitney Bowes can't improve customer service??? If you don't know what service you need, the automatic system disconnects you. I tried live chat and left the system on for 3 hrs - finally I gave up. We are looking into other companies rather than deal with Pitney Bowes.

I spent more than 3 hours on the telephone this morning trying to terminate an account due to retirement and have still be unable to accomplish. Conversely, I have handled termination of services with more than 10 suppliers and utilities with no difficulty whatsoever. Pitney Bowes customer service is non existent. The personnel (if you can reach them after more than 30 minutes on hold) are rude and uncaring and not the least bit interested in their clients. I deeply regret ever having used Pitney Bowes for any services and would much prefer to walk to the post office and personally lick and hand stamp all of our business correspondence. This company is a sham and a disgrace to its initial founding and purpose.

If you like being on hold for 30 min. or much longer even before someone from outside the USA answers the phone, Pitney Bowes is your company. I can also list, shady phone solicitors, incorrect billing, rude customer service, slow maintenance service. Basically, you will regret dealing with this horrible company!

Our postage meter won't allow me to add postage manually so I have to hook up my laptop to add postage. The issue is that after I sign in to my account, there is nothing that shows where I can add postage on the site. Each time, I call customer service. They try to troubleshoot but it's not needed. They tell me to try adding postage manually even though we don't have a phone line connected to it. I tell them that but they want me to try anyway.

This company and its sales staff are directed to fool customers into renewing contracts they might want to make changes to, or cancel. If you are a business you will receive renewal notices saying your contract is about to expire, twice a week some weeks. Only problem is our leases AREN'T renewing based off the dates on these notices, they renew 6-9 months from this date. Yet they keep telling you watch out! Your contract is expiring, better sign this new agreement without thinking.

I closed my account in April of 2016. Returned the equipment and paid in full the balance owed; they are still billing me.

We had a fire that totally destroyed our building. I could not get through to the customer service that I could not get the machine to return. I made numerous calls before I could get a machine. When I did finally get it, they did not send the cords or the scale. When I called, they said that I should use them from the old machine. They had to create an invoice for the old machine which took a week to get and I had to pay for the old machine before I could get a new machine, but now they keep calling and asking when I am going to return the old machine. My guess is that they will bill me for the machine again because it was never returned. The customer service is in the Philippines. I don't think they know what a fire is. Customer service score is -100. I never had a good experience with any of my 8 phone calls.

Do not do business with Pitney Bowes. I received an invoice today June 10, for a due date of May 27. So I am certain there will be a late fee. I do not allow them auto payment because they will throw something in such as tax and you won't find out until later. I have called to cancel but found out that you really can't. I did not and would not have signed a contract with them. Another employee did. It was ending in November 2012 and she signed another 60 months, but PB didn't start it until February of 2013 ---- just another shady act. Go to the post office and get your stamps and through USPS or something. PITNEY BOWES is not worth it.

Our non-profit has had the worst experience dealing with Pitney Bowes. We've been trying to cancel our account a year now and have been specifically told several times that we were done, but we keep getting bills from them. In all of my employment experience I've never seen anything like this. It's unbelievable. (Note: I'm not someone who ever writes bad reviews - I won't even send a food order back if it's wrong.) But, five of our employees have tried to take on this case to resolve it and all have had the same terrible experience. This has wasted many hours of our employee's time. We hope this review saves other non-profits/small businesses from making the same mistake we made by signing on with Pitney. Don't do it. Save yourself.

We have been a dedicated customer for many years. My former secretary handled this account so I didn't have a lot of insight to the billing, but I did know we were set up on auto pay. We received an invoice with a payment due this month, so I called to inquire about it. The representative, Lon, was the rudest, uncaring rep I have dealt with in a while. That actually says a lot because I deal with a lot of questionable people. He did NOT care what my problem was, just plainly said, "Nothing is free." He did explain the newest offer, to which we considered, but as I asked more questions it became blatantly clear he was not there to help me.

My company leases a basic postage meter through Pitney Bowes. READ THE FINE PRINT! There is no way out of the lease without legal action. When you sign a lease with PB, you are actually dealing with two separate entities - PB and Purchase Power. Purchase Power is an absolute nightmare to deal with. We started to have billing issues about 4 months ago - we weren't receiving statements - and we tried everything from changing the mailing address to switching to paperless statements to remedy this. The call center employees are absolutely no help and the wait times to speak with someone are at least 15 minutes on a good day. I have spent no fewer than 5 hours (this is not an exaggeration, I have documentation) on the phone with them over the last two weeks trying to get an invoice.

After a long history (8+ years) of leasing a small office mail-station, we decided it was not worth the money we were investing in the lease and called to cancel the equipment (after waiting for the rolled-over lease to expire again). Of course, their job is to sell you on staying with them, so it was painful just to get the requested cancellation confirmed. It was confirmed with a cancellation number sent via email on Jan 11 2016. On February 1, 2016, I received a statement that our credit card had been charged the normal $131 for "service dates of January 30 2016 - April 30 2016". Clearly dates outside of any activated service with PB since we had cancelled on the 11th of January.

Returned postage machine within the 60 free trial, (RT in Sept) have POD from UPS since October. Keep sending me bills, calling, and it's February! I was told last week everything was cleared up, zero balance, another bill, another phone call today! Worst customer service of any company I've ever dealt with! No one seems to know what's going on! Very unprofessional! ZERO STARS IF I COULD!!

We ordered ink for our new mail machine. Pitney Bowes shipped it. The UPS hub it went to was having a problem. I called Pitney Bowes Service and Supplies and asked if there was one cartridge of ink in the Dallas/Fort Worth area that we could get because we were completely out. Rep offered to reorder another one and said "it will be shipped UPS." When I asked if there was anything she could do her response was, "No, we did what you asked us to do, your problem is with UPS." There was no "let me see if I can find one, let me see what I can do"... it was just "no we did our part." At least UPS offered to contact the Hub and see if they could hurry up this delivery. Pitney Bowes customer service attitude was, "sorry we did our part", oh well. Very disappointed.

In July I received a phone call from Ms. ** of Pitney Bowes saying our lease is due and they wanted to negotiate a new lease. They sent a new contract and when I told her we were going to look at our options she came back with another lease for less. Because it was still over 50% more than another company, I emailed and left messages for her that we were going to go another way. No reply. Now I find out that we are liable for 9 more months. This is clearly deceptive and misleading. I had no idea Pitney Bowes operated this way. Will NEVER do business with them again with any of my businesses.

I have had a lease with Pitney Bowes for about 10 years and have recently had to make cut backs for my business which is failing. I called them last spring to see what could be done and they would only renegotiate my lease. I reluctantly did this because there were no other options. What they didn't tell me and what I failed to notice in the lease, was that they increased the term an additional year on my lease that had 2 years left on it. It seems impossible to get out of a lease, their lease terms are unrealistic and the customer service rep was rude to me. He told me I was upset because he wouldn't help me. Well, I have been a client for many years and if one of my customers came to me, I would work to help them. I don't know how they stay in business. Their software to support the program is difficult to work with and there are long wait times for assistance. Stay away, I feel I was scammed.

We asked what is the penalty fee to terminate the least, they said the rest of the cost of the lease. This is truly absurd. I'm writing to Congressmen, the Better Business Bureau and the US Postal Service. A company that clearly doesn't have reasonable terms to support small businesses should not be authorized to print postage by the US Postal Service and our government. Pitney Bowes does not support small businesses and anti-American.

Probably the worst company I've dealt with in the 20 years of accounting. It takes several attempts to get a correct bill, they compound late charges on top of all the bills that are incorrect, they won't let me return my equipment. It has taken a few weeks of being passed around, even though my account is done with the lease. Don't get involved with them. Awful Awful Awful.

When I signed up they offered me a flat rate and specific terms, none of which turned out to be accurate. I have been trying for close to a year now (since shortly after I signed up and received the first bill which was more than quoted and included undisclosed fees!) to cancel. I have called, been bounced around, been promised resolution that has not happened, the left hand has no idea what the right hand is doing.

Ms. ** contacted us in September 2009, 9 months before our lease was up and demanded we make a decision to keep our old machines or get new ones that were much more expensive by December 1, 2009. We contacted other vendors and found one to fit our needs and contracted with them. They bought out our contract for the period January - July 2010.