Pitney Bowes Reviews

OMG where do I start. I did not sign any contract. PB called me. I was told that my postage meter was out of date and not up to the post office's standards. ** told me nothing. PB keeps saying the contract is in force. Their AI sucks. Here's the good part. The owner of our company retired and sold the company. The new owners told me to get rid of the machine as they have no use for a postage machine. Old company out of business. There are zero funds left to pay a fraudulent claim. I will not do it. There is no money, and I am not taking it out of my checking account! All I want to do is return the machine. Every case number I've gotten is closed out before I can respond. What the ** is this customer service?

Started a subscription to use their services for my business. The website is so glitchy and makes you sign back in constantly. I tried to download the Device Hub app they offer that allows you to print stamps on envelopes, and the app does not work. It just tries to open and then crashes. So it was completely useless. Then trying to cancel your subscription is completely impossible. There's nowhere on the website that allows it to be canceled. The help articles tell you to take steps to cancel that are not actually possible. So I download the mobile app to see if that works better. You get to a spot where you can click "Cancel Subscription" but then it says you have to call customer service to cancel.

We purchased a dental practice that already had a Pitney Bowes postage machine and lease contract. We signed a contract to continue the lease but have had nothing but issues. We have our account set on autopay but every month the payment is returned and the auto pay is unselected. Lack of funds is not the issue. Pitney Bowes takes the payment back. The auto payment has not been changed by us. When we call Pitney Bowes for resolution and have to leave a message they take 3 WEEKS to call back. No one can tell us what happened with the billing but they will charge a late fee. We have auto pay set up. There should not be a late fee! Payments will be made then Pitney Bowes will take the payment back. They send us the wrong ink refill sizes or parts that they told us to purchase. This company is a nightmare. And when you want to terminated the contract you have to pay $1400 to get out of this nightmare.

We returned our postage equipment in December 2024. The return process was terrible, and it took a month to get a tech onsite to remove the equipment. We were told we would get a refund when the equipment was received at the warehouse. We are still waiting. Took 3 tries to get through the automated answering service. Since it didn't like our account number, the autobot would disconnect the call. Called Customer Service, they kept pulling up a different account when I gave our account number.

Pitney Bowes has certainly gone downhill. The inability to reach an actual customer service representative or to at minimum have a chat with a live agent is absurd. Not all questions are able to be answered by the website. No matter which method I try to use for assistance I'm directed back to the website either via link, chat or email. All I wanted to do was add additional meter for the other locations within our company. The lack of services has me now researching other options. I'd stay away.

Wow!!! I had a very frustrating phone call with a sales person (Joel) today. I was going to create an account and start using their services for shipping out of my small business however he has a very condescending smug attitude that I "shoulder already know about the products and services" when I asked a question. I hope this reaches you Joel because I heard a phone ring and your long sigh showing your frustration (due to me asking questions). I see over 450 one star reviews and I am hoping that people see this and do business elsewhere unless this type of customer service has been altered.

This service is so useless. It is very expensive for what it does and furthermore, when you actually need them to solve an issue, you cannot receive an actual response because at the chat option there is literally a robot which sends you to different pages to read what you need. Beside this, there is no way to end your contract unless you pay in advance for all the remaining period. I would never buy this service.

This is the worst customer service. You bill you a late fee with finance charges for unknown reason. You try to dispute and they deny it. You try to email support and never respond. You try and call and they will not respond with a live person but keep hanging up on you. I DO NOT recommend doing business with them.

The absolute worst customer service, we have not been able to purchase more postage for close to a week, even though we have $1,000 in credits. Not a single person on the support side can help and we literally have the machine for January, as we have thousands of documents to send. They will not allow us to use the machine that we lease from them, so we are being charged and the service is useless.

Worse company ever!!! No customer service, they don't know how to return a call or have anyone to speak to, avoid this company, when you put open a case to get help, they close it without any issues resolved.

Today I wanted to start a small business account with Pitney Bowes. What a moronic decision. First, their website is clunky and not befitting a company of this size and scope. Second, I learned after "signing up" this large company with time-sensitive products offers no weekend support. That would have been a deal breaker had I known. Third, after signing up I received an automated e-mail reply absent my new customer number. Fourth, I learned that in order to sign into PB you have to have your customer number. This created an infinite loop of not being able to seek answers during onboarding, as they have no customer support and without your customer number their system automatically logs you out.

Will try and pressure you into long contracts. God awful customer service. Their machine is very unreliable. If it breaks 6 months into a 3 year contract they will not fix it. Good luck talking to a real person

I have always understood a scam artist to be someone who is looking to get funds for products or services that would never be given. My experience said that this company had no plans on replacing or repairing the product that they had provided to the animal hospital I started working for three years ago. In fact I personally made multiple calls to the company, spending hours on hold each time to try and find a way to get that unit repaired or replaced. Meanwhile Pitney Bowes, the same company that would not repair or replace the unit kept demanding monthly payments. After several months I finally asked their team what it would cost to return the unit and be done. They quoted thousands of dollars to close out a contract from years ago for a product that had not worked for as long as anyone at the animal hospital could remember.

If I could rate them a 0 I would. Their customer services is terrible. Our company sent them in an ACH payment that they misapplied to another account. As soon as we received a late notice I called to report that we had already made that payment and provide all of the details. I received an email requesting proof from the bank that we made a successful payment. They left me a voicemail that I was unable to understand a majority of it due to the accent of the customer service rep. I called back and the person I spoke to said he was unable to assist me and would the other person call me back. Several days later no call has been received but we received another late notice. I called them back again and this person is telling me that I requested a refund and that they sent me a check in the mail. I asked her to confirm we are not going to receive a late fee due to their errors and she just keeps telling me to call back when we receive their check.

Any and all companies that do any kind of shipping should avoid Pitney Bowes out of Courtesy for their customers. Any company that uses them does their customer base a disservice by using them especially local shipping. It shouldn't take over a month to ship anything within the same state or one state over. Not to mention the the incredible amount of lost shipments or shipments so late the vendor has to ship out another item because pitney bowes took so long to ship even simple items as small as an envelope that even the vendor thinks they lost the shipment.

I want to ask a simple question to be sure I am ordering the correct item. I have tried several times to call and talk with an actual person. No such luck. This seems unreasonable and shows this company does not care about its customers. Wish I had my postage meter through a different company.

DO NOT USE THIS COMPANY. They have locked us in a 5 year contract. That seems excessive to lease a postage meter. It is a postage meter not a car, farm equipment or other large equipment. If you want to cancel they will make you pay out your contract and a cancellation fee. Also, Chris on the live chat gave me amount of 2,575.00. I asked how much the fee was and this was the response "You will the cancellation fees once you received the letter". Why would I need to wait for a letter when they know the fee amount. I think they are "shady". 2:55 PM.

They contacted me and told me my Mailstation2 wasn't compliant anymore. They sent me a Sendpro. It's low quality unit. Now they are charging me an "activity fee" if I load postage. Using up what money I loaded on and returning the whole unit. They still haven't picked up the old unit and keep telling me to contact online portal and use chat. No help at all. Horrible customer service, absolutely horrible.

We ordered the service, received the postage meter within a couple of days, and then the headache began. You have to add postage to the meter but it has to be either by mailing a check, signing up for their credit account which can take 2-3 days, etc. It's been 2 weeks and guess what, we still can't use the postage meter because Pitney Bowes' customer chat is atrocious. I have opened multiple cases to have this addressed yet the chat agents are allowed to close the cases when the issues haven't been resolved. I opened a case over a week ago to send the meter back and I haven't heard a thing from Pitney Bowes. I have wired funds, provided a W9 for their credit account, etc and Pitney Bowes still can't figure out how to add the money to my postage meter.

Non-existent customer service. I work at a small business and we got a random check from them for no discernible reason. I wanted to know why we got the check, but there was no way to call and speak to someone, no way to chat with someone online, and attempts to "open a case" forced me to flail around their FAQ page until I found some box on an unrelated item where I could open a case. Also the only way to get out of a contract is to pay the remainder of the contract, which could be thousands of dollars.

Horrible customer service. Grandfathered in to this service from previous owner of business and cannot get out of contract. They are trying to charge me for the contract up until 2027 even though I didn't even sign it.

Customer service is abysmal. It is impossible to reach a live agent, and they just keep telling you to use the "online self-service portal" when all I want to do is talk to a real live person to help. Their phone number and automated system is a joke, and leads nowhere. Their "contracts" are ridiculously long, and virtually impossible to cancel even if you are dissatisfied. I work in a corporately run office, and we had two contracts (one for each location).

This is the worst customer service relations I have ever had. I am trying to track an ink order from September 5. I was told it was not shipped as we had reached our "purchase power" limit. I offered to make a payment over the phone and was told it would have to be invoiced which would take 5 business days. In addition we are on auto pay. When I tried to explain the urgency in supplies "Sherry" hung up on me. I believe a courtesy email would have also been in order here letting us know the status.

Pitney Bowes API is very problematic and would not work with any of our credit cards. We asked repeatedly for help with this and were just told to contact our bank. We stated to them the bank was not flagging any of the transactions and that it was their system. They then sent our account for collections for a whopping $47.00 even after making repeated attempts to get their software to work. No direct representative and they do not care about their customers after they have gotten you to sign up.

I tried it just to print shipping from home. The app doesn't give many options. It seems very slow. Had to reset password Multiple times immediately after creating account just to be able to log in. I have my own label printer however their app doesn't let you save or preview so it wouldn't work with my (new style) 3rd party printer. Not to mention trying to print a 1st class stamp for a simple envelope costs 1.50.

This is far and away the absolute worst company you will ever encounter... They are to be avoided at all costs! It took several months, and an outrageous amount of steps to completely terminate our account with them and untangle the WEB they will try to wrap you in to keep you paying. And now, even though we terminated our account over a year and a half ago - they started sending us bills again, and saying we are "past-due"...on a CLOSED ACCOUNT!! Are you kidding me?? Absolutely beyond ridiculous!

They are the worst company. Forget speaking with a live person, which is very frustrating! They cashed a check for funds and never applied to the account. They stated never received the check, after providing a copy of the cancelled check from the bank. Here we are 10 days later still holding the money that has not funded, this should have been resolved but I guess they feel getting the run around form an automated system fixes all problems, and submitting a case through the website, that they are going to close anyway before resolving a situation. I will be escalating this matter to the fullest.

Zero stars if I could match their customer service. I had a simple question that a bot or a link could not answer. There is NO WAY TO speak to a human being. Don't be in business if this is how you treat your customers.

Do not use Pitney Bowes. They do not care about their customers! It’s simply a big business trying to appease the investors. They do not care!!!! We were sold on new equipment even though we told them we were changing how we handle mail.

This company has the worst customer service response I have ever encountered. Something as simple as getting an invoice corrected is not possible. Everything is automated, and if you do not press option 1 or 2 you are automatically disconnected from the call. No live support. There is no support telephone number on the website. I had to Google it! If you are an existing customer and have issues, they ask you to go online and open a case. But the follow through is terrible, nothing happens, and suddenly they send you an email that the case is closed. Even though nothing was resolved. We were able to get a tech rep on the line, but it took many attempts and many weeks. Very time consuming. We are a small business and cannot take that kind of time.

In Spokane Washington, I would never recommend working for this odd company, went in for an interview, this company has the strangest way of treating their current and future employees, these three females got off on attacking people with vicious gossip and invited others to do the same, so glad I turned the job down, I truly hope the rumors are true and this branch is closed for good.

When it came time to upgrade our equipment due to changes by USPS, we received numerous phone calls, emails, and letters to help us switch to a more expensive but compliant machine. Having replaced most of our mailings to email or ACH/electronic payments, we did not need another machine and it was simple enough to terminate the contract on the contract expiration date and let them pick up the old machine. Now enters the headache. Trying to get our credit balance from prepaid postage on the purchase power account refunded, there was no way to get it done online. Even following all their help topics, the options they show simply did not exist.

A package is being delivered to me via this carrier to USPS. It has now been in transit from West Valley City UT to the USPS in Salt Lake City UT for 7 days unable to contact them in any way. This is not a good carrier at all.

I’ve been waiting for my return package to be delivered for three weeks, and it still hasn’t reached its destination. Both the sender and the recipient are within the United States, so I can’t understand why this is taking so long. Very disappointed with the service.

Deserves 0 stars... Cleats ordered from Adidas on Aug 2nd, have been sitting with Pitney Bowes since Aug 3rd with no movement. Can't talk to anyone, you're redirected to contact merchant who tells you to contact Pitney Bowes. Will never order from a company who uses them for shipping again.

Pitney Bowes received my powerbank on July 31 and flagged it to customs clearance and says it's processing. Still August 12 nothing has changed. I will never order again when they will be the carrier. I have stuff I ordered a week after that and I've already received. I asked for a refund to order elsewhere and was told the latest I could get my package is August 21. That's almost a WHOLE MONTH and if I don't have it I can get credit. Stay away from this company if possible.

Have been a Pitney Bowes customer for over 25 years. Just wanted to load postage, but could not because I had no more funding source. They had closed down the Purchase power account with absolutely no message. Call the number, get nothing but runaround, and refer to website. Try to get a live chat, only get chatbots that know nothing about your issue or help. Finally get a live agent on the chat after an hour, open case to fix my purchase power account, finally, gets fixed in like 4 days, then cannot use the account, still says cannot load postage. This company has the worst customer support I have ever experienced. You never get a live person, even though you request. They are the Worst! Stay away from them if you can.

I would give them less stars if I could. They were hyper-aggressive when trying to get me to buy/lease a machine. But when it comes to help/support after... crickets. They have a phone number that is useless because any selection will eventually take you to the same prompt to see their website. They then expect you to research your own problem. You can also file a claim online. I tried this multiple times with no success. I got an automated email immediate saying that a "claim has been opened" and then before I knew it, I'd get another one saying the "claim has been closed". And before you wonder why I didn't just respond, you cannot respond to emails, nor can you "comment" on a claim that has been closed. So then you're stuck in the endless cycle of opening more claims just so you can explain your question. I even requested that someone call me, and again, no response.

The worst, they will get a hold an account from you, either a credit card or bank, they will not stop charging you until you cancel your credit card or change your bank account. I will never use this company ever. The customer service agents are never truthful. If you are even thinking about it.. NOOOOOOOOOOO!

Buyer/renter beware!!! Do not rent a machine from these people. They are scammers and should have their licenses revoked. They do not allow you to speak to a human at all. I submitted a case 4 times and the last time the agent said they were calling me and never did then they closed the case saying they had update problems. I rented a machine from them for 20 years and our contract with them expired 15 yrs ago but we kept the machine & continued to pay the lease payment for years. Suddenly they kept calling, emailing, harrassing me aggressively to upgrade the machine as they wanted me to sign a new contract. There was no reason for me to upgrade so I never did. Then recently after confirming with the USPS pb older machines would no longer be compatible with them. We had no choice but to upgrade.

This is the worst company ever!!! You cannot speak to a human being. I put in three support tickets and got no help. I would not buy another Pitney Bowes machine if you held a gun to my head. There are 4 companies you can use through the post office and I am picking one of the others! They should be ashamed of themselves for treating their customers so poorly!!! I'd rather go to the dentist and get a colonoscopy than deal with them! What a waste of time!

Pitney Bowes is an absolute piece of garbage. If it's coming Pitney Bowes, I know for sure it's either going to be late and I mean really late or it'll just disappear. You've got no way to track your package. The service is awful. The post office tracking number does no good at all. It just tells me where the package came from. I don't understand why the post office even lets them use Tracking numbers.

Dwserves 0 stars! It blows my mind how many online businesses insist on using this scam of a company to deliver orders. They are the absolute worst! I've had 2 online orders from 2 different stores go missing at the same time. This company doesn't offer any help instead their website states that they will not help find missing packages & to contact the shipper instead. This not the first time I've had issues having online orders being delivered through these lying thieves. They have consistently delayed deliveries by keeping packages for days on end before passing them along.

Ironic that my Ipsy and Victoria Secret packages keep getting "lost" in your facility. Seems like Pitney Bowes employees are thieves to me! Not only do they purposely lose packages but they also don't update their tracking on your packages or allow you to speak to a representative regarding package issues. The chat bot is set up to ignore complaints and ignore anything related to shipping. Who do you complain to? You can't. You also get your personal information sold on the dark web along with your hard earned money stolen from you. I would have to assume they file insurance and no real justice is ever served. You don't have a choice on the carrier when shipping retail online.

They have horrible customer service. You can not reach a live person ever! If you decide to go the route of a Pitney Bowes postage machine know that their business practices are very deceptive. They will try and connive you into signing a new lease by false claims of contract is up or equipment is obsolete, etc. Trying to find the dates and facts is extremely difficult. The price you pay to rent the equipment, then a fee to add postage, and let us not forget you pay property taxes on it too. Try stamps.com before you do this. Contracts are 5 years and not worth it. If I could have put less than 1 star I would have. I have been a customer for years and due to their deceptive practices we have renewed our contract unwittingly. STAY AWAY! I just ended our contract today. Still have to pay out the lease.

after that you will see how abusive they are. Online service is complicated and phone contact impossible. In case your business out of business, Pitney Bowes will charge you a LOT! Be a very careful!

The actual worse company I've ever had the displeasure of working with. We have a "lease contract" with them and we recently moved offices and no longer require their services. I reached out to them to cancel services, it took OVER A MONTH to even hear back from them and they proceeded to tell us it would be over $4,000.00 to end our "contract" early. So I asked them to provide said contract and they cannot find it. I've provided our serial numbers, contract number, account number SEVERAL times and mind you, another month has passed. Still no resolution. This also all done through email. No one answers the phone EVER and some Heather lady on the voicemail does not return calls. Do yourself the biggest favor and do not use this company.

We had a postage meter for years. When it came time to returning it, we had to provide evidence of all components being returned, and the tracking details, in order for them to stop billing us monthly. But even worse, it has now been three months, and we have yet to receive a refund for the postage that remained on the machine. Again, I have photos documenting the dollar value, but 10+ emails have gone unanswered. Terrible customer service unless they want to sell you something.

We lease our stamp machine with PB. If I can give Pitney Bowes a 0-zero- review I would! The worst customer service, no accountability, no supervisor to speak to resolve issue. Very difficult to reach and the communication with outsourcing reps is unproductive and issue never resolved. I've attempted to cancel this waste of money and time service to no avail. If you are a small business owner-Best to buy stamps from PO! Do not spend $70/month to lease this machine. In addition, you have to buy stamps! Very disappointed with PB.

Pitney Bowes has been "preparing my package for shipment" for a month now. They give no updates, there's no way to contact them, and you just get no information. This has been a far worse experience than I've had with other shipping companies I've dealt with through e-bay. When you try to contact Pitney Bowes's customer service, their website instructs you to contact e-bay for tracking info, but you go to ebay only to find out what you already knew: Pitney Bowes is "preparing your package for shipment." The date for expected arrival come and passed, and the feedback loop continues. It's frustrating. I will avoid them in the future.

Never deliver your products through this company. It is very slow and customer support service is full of unexperienced people. Their system works very different and takes ages to process something. Stay away from this garbage company.

What is up with the Pitney Bowes website? It is horrible. You have to reset your password all the time, and then it won't let you log in. I tried writing a message to their support team, and there was a 10 second latency between typing a word and when it appears on the screen. Then, when I tried to submit the complaint, it just sat there for three minutes processing it. They need to get rid of their IT executive.

Pitney Bowes is a very bad company to do business with all the way around. They will find more ways to jerk you around than you ever dreamed possible. They tout their AutoPay but when it don't work, you are supposed to pay the late fees, so I switched to having them mail their bill back in February. Now, in May, the first bill that I get in the mail is a late fee for a bill that was due by the end of April. My time that they have wasted is worth even more that all that they have costed me. Now they charge fees on top of fees when you pay with a credit card. They want your bank account info too now, to clean that out too now, I suppose.

Absolute WORST customer service I have ever ever experienced. I have been on multiple calls for hours, I have chatted with a live agent multiple hours- and still nothing. Twice they have said they will reach out with some info and neither time have they done that. I am absolutely furious.

eBay parcel shipped by Pitney Bowes, marked as delivered at a SAFE-DROP. There no place to safe drop the parcel where I live. Couldn't get the name of the courier company which "delivered" it. Total opacity, nobody seems to know nothing. 600$ wasted.

Horrible customer service: very difficult to talk to a human and once you get through, their customer service reps cannot make any decisions - they have to refer the case to the specialist, who never calls you with the decision and they are not trained to solve your issue. I have asked them to close my account in March of 2024 and we paid for early termination. We had a postage machine from them. They came and retrieved their equipment. They apparently did not close our service agreement, just the rental one - their mistake - but they are still asking me to pay for service on equipment I no longer have!

I ordered from Ebay and received an email that the item was delivered at 8:30am. No package. It wasn’t stolen. PBI Tracking is not legitimate. Ebay better not say it was delivered! No picture of item at my door!

They've had my package for a month. I quick look at their website tells what the problem is, they're more concerned about DEI/ESG and woke crap than delivering packages. Probably staffed with a bunch of diversity hires that don't have to worry about getting fired for not doing their jobs.

I wish you were able to write a Google review so more people can see how terrible this company is. I have a stamp machine with PB and was having trouble adding postage. It is impossible to actually speak to a person to try and get any help. I tried using the live chat and they kept transferring me to other departments with no resolution. I found out it would be very expensive to cancel my contract which is my fault for agreeing to this contract without doing my due diligence on this train wreck.

I have been waiting for a package that has seemingly been lost. The shipping info just has been stating "processing" for a month now. They website has no actual way to contact anybody in a shipping department to raise my concerns.

Worst delivery and logistics company on earth. You may get your delivery this month or next month or the next. No estimated arrival date. When you check on your try to check on your delivery they just tell you to contact the shipper because they have no information.

Trying to reach someone in their Customer Service Department and speak to them on the phone is IMPOSSIBLE. When you call their customer service number, at no time are you given an option to speak to a representative. You have to know what department you need (1 or 2). They don't care since they don't have to speak with you! HORRIBLE COMPANY.

Pitney Bowes is top-notch the worst shipping company. They do as they want and they take your money. Sad thing is when you speak to them they laugh and make snarky comments. They need to be shut down and not allowed to cause fraud to any other company. This company has no customer service skills nor do they follow any laws. Our lawyer was shocked on how they feel they can get away with everything they do. SOMEONE PUT A STOP TO THEM. GOVERNMENT STEP IN AND SHUT THEM DOWN.

Horrible shipping company and on top of that their customer service is unhelpful and useless. A package I ordered has been stuck in limbo with them for almost two weeks in an area that is only 4 hours from me. I'm pretty sure they are scamming people's packages. USPS you really need to ditch this company! They don't even deserve a 1 star rating.

Pitney Bowes run shady business. First of all their equipment never works right, always offline, cartridges always leaking. Then they make it next impossible to fix the rising issues making the equipment useless. We had to get rid of that boat anchor while it was sitting for 6 months all the while they never forgot to send leasing charges. Final straw was when after returning their brick back to them they kept on billing us for canceled account, ignoring the fact that everything was returned! Now they have a goal to send us a letter from some collection agency with outrageous amounts. No way I’m going to pay you! If anything, you owe me money for your useless equipment and inability to pick up a phone!

Like everyone else here I have had an apalling experience with Pitney Bowes delivery. My parcel was successfully shipped to the other side of the world then as soon as Pitney Bowes got involved it was promptly returned to the sender. A complete waste of time and money. If USPS have any consideration for their reputation they would drop this 'partner' at the next opportunity. They are comically bad at their job.

I wish the seller that I had made a purchase with would had informed me he was going to use PBI as the international shipper. I would have requested a different shipper. If that was not an option the seller would have lost the transaction. I received the infamous email your package was delivered which surprise it was not. After contacting eBay and being instructed to call 5 other numbers only to given the runaround I filed a dispute with eBay about said mentioned non delivery and received an email saying they sell only had to provide me with a tracking number. Said mentioned tracking number only works with PBI.

I ordered a new ink cartridge for my mail station equipment. They sent me the wrong one. First they wanted to charge me for a whole new cartridge before they would send me the correct one. I asked for them to overnight it as I originally paid quite a bit extra to have it expedited. Now they say 48 business hours so I have to wait half a week for the ink I need now!

We have a small law firm and were a loyal customer of Pitney Bowes for 13 years, resulting in over $15,000 in revenue to them over time. We are closing our law firm at the end of the month. We contacted them to find out how to return the mail scale and close out, and they quoted us an unconscionable $2,300 as a "settlement" to end contract. For a MAIL SCALE! The original contract we signed said it was non-cancellable UNLESS we ended the business, and said nothing about an outrageous final bill like this. I am horrified by these unconscionable business practices and hope no one ever uses them.

Horrible experience. My order never arrived. I ordered it February 5th. My package was suppose to arrive February 15-17th and it’s February 26th and still hasn’t arrived. Still no updates on the package or nothing. I have no clue where my package is. Hard to contact customer service, all around horrible.

I'm in the accounting business. I shipped 8 packages to the IRS and Dept of Revenue using their labels, and they were all returned to me by the post office because no bar code printed on the label. All of these packages were payroll returns which had to be submitted by Jan. 31, and because of this, I missed the deadline. Now I face fines and penalties, and the very real possibility of losing clients. The worst part is that I tried for days to get some help from Pitney Bowes, and I was transferred from one inept agent to another, having to repeat my issue over and over, finally ending up in tears. I have never received a call back from anyone who could help. This company is horrible.

I recently purchased a computer online and was given a Pitney Bowes tracking number. My issue is that the computer is being shipped to the wrong address, I tried to resolve the issue with the seller but was told that they could not do anything because it was already shipped. I tried to contact Pitney Bowes but it is impossible to speak to a real person, especially someone willing to help. I reached out to them on Facebook explaining my problem in a message and was told to just keep tracking my shipment and was given a tracking link, I replied that I was tracking my shipment and needed to speak to someone about the wrong address, but they never replied to my request. Pitney Bowes has to have the worst customer service I have ever experienced, they do not want to be bothered, and they couldn't care less about their customers.

Well - I ordered a cotton t-shirt with a diabetic emblem on it - and it came and the shirt was this slime feeling to it - horrible quality....NOT COTTON as it said...I need a refund. Then I ordered a black sweatshirt with a holiday picture on it - the screen was terrible terrible....All I wanted was to be able to talk to a person about it. I just want a REFUND so I can order something else....If not I'm done done....HORRIBLE HORRIBLE!!!!

Heaven, forbid you need to make changes on account or get someone to service account. The lack of customer service is mindblowing. How this company remains in business is a mystery. Avoid at all cost.

I ordered a jacket a while ago and it's being shipped with this company 'til USPS receives it. This company has taken their sweet time in getting it to them, my package sat unmoving in a county not too far from where I am for over 7 days. Ironically once I started getting in touch with the company I bought it from it starting moving again but once again it seems like it's stuck. Hasn't moved since it departed a facility on the 10th. My package shipped out on the 31st of last month. I just want my package so I don't have to deal with crappy shipping companies anymore. They have a delivery date of November 8th for my package and it's still in transit.

When we switch systems we no longer needed the postage leased postage meter. I have spent the last 6+ months trying to cancel our lease and return the postage meter. They send a quote. I approve. They "close" the case and then I never hear from anyone ever again, continue to be charged for the lease, while this chunky meter continues to take up space and collect dust as I have NOWHERE I can return it to. VERY ANNOYING.

I wish there was a way to leave 0 stars. Recently re-ordered a purchase from H&M. I had to reorder because the original shipment never arrived. Pitney Bowes says they delivered at 6:50pm on Wednesday evening. I got the alert email while I was watering my plants…outside on the same porch they said they delivered the package on. Our neighborhood is one street that is a dead end. I am on the end where they would have to turn around or leave from my drive way. There are woods across from my house. My house is numbered. My mailbox is numbered twice and has a light on it. We have cameras all over. They simply were not here. They did not deliver.

We upgraded our meter with a contract renewal and installed ourselves using the ink that was provided in the box with the meter. One month later we had to call a tech out for repair and he said we used the wrong ink. We used what Pitney Bowes provided. They proceeded to invoice us $283 for that service call. I reached out multiple times through the contact us to discuss some resolution and was never heard! No one called me and they do not publish a number so you cannot contact anyone. Each time I disputed the charge it was denied. They do not care about their customers or providing good customer service. Do not use them! Horrible experience.

Can never reach a person. The numbers only reach an automation voice. They offer for you "can create a complaint" online. And then issue takes weeks to correct. I have been trying for a month to get my postage back. The funds do not show in purchase power even though the emails I get say it is there. They used to have wonderful service. And I knew issues would be taken care of immediately. Not anymore. I do not recommend PB.

Pitney Bowes has the worst customer service I've ever experienced! Getting to speak to a person is nearly impossible! And if your issue doesn't fall within the four or five topic expertise of the automated assistant, it will hang up on you (it did me 10 times in a row)! It took a month and a half to resolve an issue that most companies would have taken care of in a week. The simplest tasks were made very complex, and I lost track of how much of my time was wasted by their incompetence! I rarely write a review, and I have never written one like this. However, if my frustration can save others from this horrible company, then my wasted time and energy is not a complete loss.

I made a purchase from Fabletics on June 15. They shipped the products in two different shipments with Pitney Bowes. I purchased the items for upcoming trip we are taking and purchased well in advance to make sure the items fit and I’d have time to return if needed. Well, I was wrong on both accounts. This shipping service has been nothing short of horrible. They lost a package, haven’t picked up the re-ship and have left one of the returns sitting at the post office for days. I can’t get my money until the company receives the product. I ended up having to reorder everything and pay for express shipping just so I’d get it in time. Anytime this company comes up on my shipments, I cringe because it’s always a horrible experience. I’m still waiting on the reshipment to be picked up and delivered so I can return it and get my money back.

I do international shipping and whenever a package is being sent to me from overseas and Pitney Bowes is listed, I know to add an additional 2 weeks minimum to the delivery time. My last package spent 11 days in Sparks, NV. I had to have the Shipper in China call and find out what was going on. Then a miracle happened, the package started moving and it was out of Sparks, NV within 24 hours. I'm seeing Sparks, NV on a recent shipment. Wonder how long this will take...

3 times now Ipsy has used this business for shipping. Third time in less than a year I have not received my product and tracking is mark delivered from this shipping site. Last time empty box marked delivered. Opened no contents from my postal company. I never have any issues from Ipsy from USPS but when using Pitney I'm disgusted.

I have been leasing a postage machine from them and the experience has been horrific. Customer service is in the Philippines and they put you on hold for 30 mins then transfer you multiple times simply to repeat what you told the previous person. The machine hardly ever works correctly and now they have been charging me for monthly late payments when I had it set up for automatic payments. After another hour of my time on the phone they tell me I can’t break my lease and have to pay it in full through 2026. I have never heard of such a thing. There is simply no accountability for terrible service at this company. I don’t expect them to be around for many years. They will never earn my business again and I’m sure to tell everyone I know to stay far away from this awful company.

My company has used Pitney Bowes for over a decade and has been faithful customers that pay their bills on time. Last month, our postage meter stopped printing correctly so after an hour of waiting on hold we finally got them to send us a new machine, which came over a week later despite being promised delivery within 3 days. When we received it and set it up, the machine ended up printing with a defect so we couldn't use it. We called to have someone come look at it and were told someone would be there the next day. After 3 days of not being able to get an answer, we canceled our "contract" with them, which was intentionally month-to-month.

I called their customer service was switched around to different Departments they refused to even take the information they would not take the tracking number. It is March 16th and they've had my package since March 3rd. It's been stuck at their warehouse which means it was lost or stolen. They never delivered it to the Post Office to be delivered to me. This was the warehouse in Utah. They refused to help me. They're untrustworthy and incompetent.

I have had over 6 packages from Shein that was suppose to be delivered by Pitney bowes. But USPS end up deliver it but never received packages because address labels are not legible so they end up somewhere else and I couldn't get refunds due to it said delivered.

Coming up now on day 2 of no resolve of problems with stamp refund and tech support. Day one-needed help on getting the print stamps tab on SendPro C and after over an hour on hold they hung up on me. Day 2 tech support could not figure out how to refund the $100 prepaid postage on my acct. after a 40 min. call they said they would call me back. Well at least they didn't hang up on me this time. The saga continues...

After receiving multiple refurbished Pitney Bowes machines and countless calls, our company still does not have a functioning Pitney Bowes. It's been well over a month. First it was a "pin head," took a week to arrive, and did not work. Afterwards they decided to send a new machine in about 3 business days, the new machine did not arrive so I called on the 6th day, all they could do is apologize and said it will be here soon. When replacement finally arrived it did not work, they tried telling me it needed a new pin head again, I argued with them asking why they would send me a new machine that does not work. They finally agreed to send me a new one overnight.

We were forced to install a Pitney Bowes postage meter in our office. No one asked for it. The customer service is completely worthless. They do everything they can to prevent you from speaking to an actual person. When and if you finally do, it's clear that it has been farmed out to some third world country and they are just reading from a script. Worst customer service I've ever seen. Avoid like the plague.

Be aware this company is manipulating their customers by changing Delivery ETA consistently, a package from China should get to me in 12 days, means Jan 9th, now 15 days and no sign when it will be delivered. They just pushed the delivery date 4 more days. The delay occurred as soon as the item arrived to United States. The package took 3 days to get into United States/California from china but the nightmare started as soon as Pitney Bowes got the item, in CA warehouse the package froze froze 2 days and to Indiana warehouse took 4 days!! Then the package left Greenwood Indiana on Jan 9th heading to IL. That stage took almost 36 hours. Imagine 200 miles only took 36 hours. Now arrived in Illinois, the scheduled delivery was Jan 11th. Now pushed to Monday 16th.

They are really slow. Things stay in their warehouse for days. Sometimes it's like 3 warehouses. So it takes weeks to get your product. If you have a choice go elsewhere... Service nonexistent...

Outdated company making you sign leases you cannot break for equipment no longer used. Force you to do everything online, refuses to send documents by post but will force you to pay for stamp equipment for Post.

We've used them for quite some time, and they are terrible to deal with. Once I had to contact them because they showed we had two postage meters. We literally have a business with 6 employees all in one room, and I pay all the bills so I would know if we had a second postage meter. It took over a month to get it removed from our account, I talked to a dozen or more people, none of whom seemed to be in the US, and finally got a resolution.

I can NEVER track my order; orders are rarely delivered on time (I’ll literally wait all day for them to not show up); IF by some miracle they do deliver the day they say they will (which I have to find out by calling whatever company I ordered from since tracking never works), they deliver way later in the day than any other delivery company. I swear they leave my order for last always and then don’t get around to it that day. Also, it takes wayyyy longer to arrive than UPS or FedEx. Whenever I see Pitney Bowes or Lazer Ship as who’s delivering, I curse.

I purchased some products from the Bath & Body Works website on 9/18/22. Package was to be delivered 9/28/22. On 9/29/22 I contacted Bath & Body Works, they said I have to wait until 10/4/22 before they can open up a ticket. On 9/21/22 the package arrived at the shipping partner facility in Irving, Tx at 8:39 PM. The package is set to be delivered to my house in Houston, Tx. Last time I checked it doesn't take over a week to deliver a package in the same state. I called Pitney Bowes trying to locate the package and they told me I have to contact Bath & Body Works to inquire about it. Not impressed with this experience at all or the lack of customer service support that Pitney Bowes provided. I feel that this is a huge SCAM and can't believe they are still even in business.

I have been a customer for over 14 years and I am extremely unhappy with the service of this company. The postage machine is broken and they sent a new one that would not work. I called and asked for assistance which never happened and then I called and asked to speak to a Manager over a week ago and still have not received a callback. I would not use this company since this is how they treat a 14+ year client.

On behalf of my company I have been trying since 9/8/2021 to get the correct meter on our account and the incorrect meter removed. I called head quarters @ 203-356-5000. Someone was suppose to call me back. NO RETURN CALL. On 10/2/2021 I spoke with a supervisor by the name of Janet. She created one of the 4 case #'s that Pitney Bowes closed without my knowledge. Then on 11/8/2021 I spoke with Suzette ** in the office of the president and she sent a message to Janet to call me. NO RETURN CALL. I've been calling and talking to every representative to get this matter handled and as of today 9/20/2022 it still has not been rectified and I am now unable to add postage or use my meter. I wish there was a way to leave a -negative 10 stars.

Ordered a pack from Amazon marketplace seller. Package never arrived. Chatted with the seller and got the PB tracking number, entered into the PB tracking system. Parcel seems to have been delivered somewhere in another Province. Tried to contact PB about this issue. There is NO live person in customer service for parcel delivery. You get automated message saying for parcel delivery issues, contact your marketplace seller. I called the technical support line and they advise of the same thing. The marketplace seller told me to contact PB about the issue. What delivery company on earth doesn't have a customer service contact line (or chat) for customers to discuss their package delivery issues? Apparently it is Pitney Bowes.

Don't expect to get very far with their customer service. They can look up your account number but don't have the equipment information. They will offer to send you links to email instructions if you request service, even for ongoing issues; and just for added fun, you get to hear all the other chatting in the call center background, so at least you know you're not the only one suffering with this non-existent customer service procedure. When I went to get the serial number they hung up on me. Disappointing to say the least.

Every time I order something from a site and see that Pitney Bowes is the shipping company I know I'm never going to get the package... If I could give zero stars I would. This is where packages go to die.

New $100 ink cartridge required every 3-4 month regardless of how many times it imprints. We stopped using it for regular envelopes months ago, stamping less than 50 times, yet our ink cartridge is down to 14%. Have to buy out the rest of the contract and pay a penalty to cancel so it will sit here & gather dust until our contract ends. Complete waste of money. Cheaper to go to the post office & wait in line.

Pitney Bowes is another one of these large companies that have no compassion for smaller companies who have been with them for decades. When Covid hit, our company had to change our business model to remain viable. This change resulted in us not needing our postage meter. When we contacted Pitney Bowes about early termination, their only option was to pay the remaining payments early and to pay an early termination penalty. This was such a ridiculous offer that it's not worth explaining further. Pitney Bowes easily earns a 1-star from this very disappointed, long-time customer.

I had placed a order over almost 3 weeks ago, I call today. Ask. My shipping tracking has not updated. I was greeted with an incredibly ignorant women on the other end, telling me I'm completely wrong. They they are not the company listed under shipping, she continued to raise her voice and not offer any type of assistance. I requested to speak to someone higher up she proceeded to tell at me finally agreeing to transfer me only to disconnect the call. This is absolutely unacceptable customer service. I will never use this company and will make my purchases to avoid at all costs! Some serious customer service training is definitely needed, just completed unacceptable to yell at a paying customer. Unbelievable.

Would give zero stars if that was a possibility. Our sister office closed down in NJ and we wanted to bring the unit to Texas. Took almost 1 month of back and forth then having to contact the advocate directly to get anyone to assist. We then asked for quotes of a buyout/settlement, they made us sign a new contract then it went all downhill from there. Initial quote was supposedly a clerical error and the following quotes were 3x the amount of the first one. Then instead of contacting me for anything, they were still contacting staff that is no longer a part of our team as well as my manager whose email they misspelled so it never came through. Now we are in collections because of a clerical error and TERRIBLE customer service mixed with TERRIBLE communication.

Sat home 3 days in a row waiting for my package and all 3 days they said delivery attempt but they never showed up here once. This company is hard to get ahold of and don't relay message to their drivers. I don't know about anyone else but hate this service. Hope I never have to use them again ever.

I had been their client for 20 years. Suddenly my machine stopped working. I spent the next 3 days on the phone to try to find out why and what to do. They had turned it off. My recent change in banks had their auto pay which is always collected in advance still using the wrong bank. I tried to fix it but they were also changing banks. I tried for the next two weeks and could not find anyone to fix it. It is clear that each department operates with no connection to each other. I made other arrangements for postage and let the cancellation exist. They sent a verification that our agreement was closed. New person involved wants 5 month service paid and will not allow the machine to return.

We have been trying for over six months to get our postage meter working from Pitney Bowes.... The absolute worst service we have had in our 52 years of business. They just pass us around from department to department, nothing gets resolved....After all our time and and energy... We are returning their equipment. (Very dissatisfied) with the level of service.

Most of the items I purchase are off of Amazon. Variety of family items. Pitney Bowes always delivers my packages earlier than expected. I've never needed to reach out due to problems and I have received dozens of packages from them. I highly recommend this company.

Ordered a product from seller in China. It's been at Pitney longer than it took to get to America. They are slowest shipping processing company in America. The post office works faster than you people.

I received an email last week that my account would be turned over to the collected agency for non payment! I am one of those who set my payments $5.34 online and had no idea payments were not submitted. I explained this and they said, "when do you intend to pay"? My records show they deducted payment one month, stopped the next, collected the next and stopped???? Each time I responded about my payment and canceling, they told me the account would be canceled once they receive payment. Ok, I mailed the check for the amount in the email they said was due and now they say it will be an additional $4.99 because I still have the scale. Meanwhile, the box is ready to ship back!

For nine months we have tried to get our equipment functioning. We have requested a termination of our lease. I have spent hours and hours talking with technical support, sales, I have called and left messages with managers and their corporate executives and do not receive a call back. It is appalling how they treat businesses and I would love to share my experience with anyone from the corporation or the general public.

They bill you quarterly but if you pay late, it's a $32 fee per month that you're late within that quarter. In a time of covid, you'd think they'd work with companies who are struggling. I can see one $32 fee for the quarterly invoice but $32 per month?!?! Our quarterly bill was $175 (for 3 months). If we paid it late (by the 4th month) it was $96 in late fees on top of that! Use Quadiant or postagestation.com or Sendify. ***Do not use Pitney Bowes***.

My husband had leased a postage meter from Pitney Bowes. My husband passed away from complications of COVID. I called Pitney Bowes within a few weeks of his passing to advise them and asked them to send a box and label for return of the postage meter. They told me that as his wife I had to pay a $750.00 early termination fee for my obligation under this lease that was only in my husband’s name, and have threatened to turn me over to a collection agency if I don’t pay them. Please don’t ever do business with this company. I am not the first person they have done this way. HORRIBLE COMPANY

I ordered a package from Amazon and it's been shipping to the United States where it is supposed to be handled by PB, instead now the package says 'Shipment Stopped' and anyone I can reach on the phone tells me they can't help me and finds a reason to hang up before I'm ready to end the call. Terrible service, terrible company, expect the worst.

HORRIBLE COMPANY!!! HORRIBLE MACHINES!!! HORRIBLE SERVICE!!! Constant issues with postage machines, have spent countless hours trying to fix however when contacting this customer service or any other department they will continuously bounce calls until the customer gives up! Useless, broken machines and endless leases.

So, I have an account with Pitney Bowes, and my account balance just keep increasing. When I looked into it, they gave me a line of credit that I couldn't pay off, you had to pay the minimum amount due-Or Try Very Hard to Pay it In Full. I tried to call them and couldn't get a live person, when I finally got a live person after 20 minutes, I decided to cancel the account because it was too frustrating, I'll go back to ** (easier and you'll get a live person). The pitney bowes rude lady asked me to return the scale that I thought I got free from them in 2019. They said I cannot cancel the account without returning the scale that cost $5. DO NOT GET THE WELCOME KIT, IT'S NOT WORTH IT. Going back to **, if you can use just ** without **, that's even better. BOTTOM LINE, DO NOT GET PITNEYBOWES!

Send Pro install software is missing .dll files (MSVCP140_1.dll), and does not run on Windows 10. Information on PB website to cancel Send Pro trial is FALSE, and the way to cancel is concealed. You must file a claim with your CC company. When signing up, PB does not provide an account number, only a username. When you ask for support, they require an account number. PB does not serve westerrn USA and closes long before end of business -- just when the mail needs to go out. PB expects the customer to clean up its own mess, and requests you to spend HUGE amounts of time dealing with workarounds to compensate for their own product design negligence. I can only conclude that they are simply coasting along on a near monopoly of their postage metering business. I will NEVER do business with them again!

I ordered from Bed Bath Beyond on 6/19/2021. Item was to arrive in a few days. Never did. Tracking through the merchant showed the package was in my town on 6/21/2021. By 6/26/2021, still not delivered. Called merchant --- they gave me tracking number, which is a USPS number. Called local USPS and complained and said I'd be glad to go to wherever the package is sitting and pick it up! They checked the number and said the package is in Atlanta, Ga. and has not yet been picked up by USPS...? Yet, Pitney Bowes says it's in my small town for the past 6 days!!?? This is beyond crazy!! PB and USPS need to get their game together!!!

These are the facts: Employee prior to me purchased a postage meter lease for 63 months and we are stuck with it. I attempted to get a reduced buy-out on the lease based on all the issues we have had, but Pitney-Bowes wanted us to pay for the entire lease! We are spending far more on the lease than we are saving on postage, savings is approximately 12% of the yearly total lease amount.

My package has been stuck here since May 4th. No movement, nothing! I ordered this through Woman Within and I'm still trying to figure out why did they even decide to USE this company as a SHIPPING PARTNER? I ordered this package a MONTH AGO! A MONTH!!! I should have received this package by now. A rep from here lied and told me it would move on the 15th business day. It's past the 15th business day and STILL HAS NOT MOVED. If you order something from a website and they use this as a shipping partner, 9 times out of 10, you will NOT receive it. And if you do, it will be SUPER LATE!

PB “digitally signed” a lease falsifying my name. After 10 months of arguing they have ended this lease, and asked me for 1k. I was a customer of pb for a decade. They have lied; hidden; stolen money from a cancelled credit card. I hope they go bankrupt. Awful company.

Ever since I discovered PB partnered with USPS when a USPS package was running 21 days late, I cringe when I seen PB is going to deliver the package for them. For this 1st experience, it took a BBB complaint and a USPS complaint to get someone that could even reach the company and get the package moving again. Three days later it arrived.

I ordered something from a company in California, which they typically ship within a week of ordering, so I was already expecting that. They actually confirmed after the order placement on March 29th, that the package had "shipped", on March 31st. It wasn't until April 20th, that the package began its travel. I got an update that day that it was at the transport hub and another update the following day. Next update wasn't until a week later that it had arrived at a hub in New Jersey, where it then sat until April 28th, before being dispatched. At this point they had given me an expected delivery date of May 3rd. Okay a month later, whatever, I've seen the reviews and kind of expected a longer delivery than UPS or FedEx. May 3rd comes and goes, no package, so I think okay let me check if there was an issue. Nope, still just shows the last update of it departing the hub, but now says "delivery unavailable", with nothing else.

Ordered a package from a business for my husband's birthday, by the time Pitney Bowes got through touring Atlanta, husband's birthday was over and said package is still not here. Showed truck driving husband the delivery map, they only needed two more stops to have a complete star that they made touring Atlanta. The address was for Tn. They blew through Tn and took it to GA. Where it sat for 5 days and didn't move until I filled a inquiry, then it moved further South Into GA instead of heading towards Tn. Any company that uses this shipper is a garbage company, any company that also uses USPS isn't worth dealing with because the postal service, is losing packages left and right as well. People who take no pride, in their jobs shouldn't have jobs.

Within two minutes of signing up with this company I realized it wasn't offering what I needed so I immediately wrote to STOP the service. It didn't! Instead, during quarantine, while my office was closed, they sent a box. I wrote them for instructions to send it back which I never got. I started getting bills. On each bill, I wrote to STOP service. They never did. I continued to get bills, I emailed, I wrote. They continued. Now, they've sent me to collections! I'VE NEVER OPENED THE BOX! I chatted with them yesterday and they want me to CALL ANOTHER DEPARTMENT FOR INSTRUCTIONS ON HOW to cancel my services. YOU know the ONES I NEVER WANTED TO BEGIN WITH!!!! IT IS A SCAM....don't ever sign up with them, you will NEVER get out of their endless LOOP!!!!

I've had packages coming from overseas that are now lost to Pitney Bowes as a "Shipping Partner" to the USPS. Some of my packages have been sitting in their Greenwood, Indiana location for a month. If you call them to find your package, they blame it on the USPS when CLEARLY they are in possession of the package and therefore responsible for it. Please, get these people out of the postal shipping business.

My hopes sink anytime I see USPS and that they are using Pitney Bowes as a partner. It seems to add 2-3 weeks to every package. I get that shipping times are delayed with Covid, but UPS, FedEx and Amazon all seem to find ways to make it work and still be reasonable. If this was free S&H I would try to understand. But I PAID for this! I have a package that has been waiting across the US for 5 days in their facility, so I assume this won't be any different than the other times I have gotten my packages almost a month later.

I shipped a small item March 31st, it was handed from USPS to Pitney Bowes Facility April 1st... It is APRIL 14th and my package still has not been delivered to the recipient.. In fact I sent it out of San Antonio.. It went all the way to Georgia, and now is back in TEXAS... Nowhere near where it needs to be going!!!

Usually it takes one day or even two for my package to come to my house from Atlanta but it's been a week now. There’s no updates, I went to go track it on their website and it continues to say in transit. I thought it was a problem with USPS but it seems to lie with PB and with the reviews I’ve seen on here, it really does make sense. Thinking about calling customer service gives me a headache because of what I've read on here, it’s extremely frustrating! I have several presents in that package that I was supposed to already have given away.

Updated on 04/14/2021: Was informed by Pitney Bowes they're not responsible for shipping items. Only printing the label. How can Pitney Bowes print a label give it to a random company with no customer service or company name. I have at least 5 packages sitting in Maryland. It's weird that I did receive one package. It arrived to the warehouse after my other packages. But the other packages was not given to USPS. I'm going to contact the BBB.

If 0 stars was an option, I would rate this company a 0. The customer service is HORRIFIC. I've spent countless hours trying to speak to their customer service, WHO are located in the Philippines. Between autopay, changing credit cards, switching machines, and charging me a ValueMAX fee when I submitted insurance documents. It takes 3 hours to speak to someone, then to realize NOTHING has been accomplished. Do not use this company for your postage meter, unless you want to deal with a constant headache and dread calling their customer service. I am dreading calling to figure out how I can get out of my 39 month lease, because it will most likely be another wasted 3 and half hours on the phone.

They are LITERALLY the worst company I have ever had the displeasure of having to deal with ever. We would have a large amount of merch orders to go out, would go up to our credit limit and still had orders to fulfill. Try to pay online, can't because they haven't generated the invoice. Call them, get put on hold for 40 minutes, finally get someone, they say no, you have to call this other number, give me the number and say I'll transfer you. Dead air. Disconnects. Call the other number, on hold for 30 minutes, disconnected.

If the tracking data I received is accurate, my package did actually make it to my town, but instead of being delivered to me, it was sent on to Greenwood IN, then to Carol Stream IL on 3/12. Still there.

I ordered something online and I'm happily waiting. I get a notification that my item passed through customs. Yay right? NO. 3 weeks later, my item is still in Pitney Bowes possession, Usps awaiting package for 3 weeks. No way to speak to someone, no way to chat. I have orders from customers that I'm waiting to fulfill but I can't because they are keeping my package hostage. Lord please help me because I can't sleep anymore. Imagine getting angry emails from customers and you have no other choice but to refund after they have waited for weeks. This is outright negligent on their part. My next thing is to sue them for lost income. Unbelievable.

Old Navy and King Size direct are 2 companies that I know of that use Pitney Bowes for their shipping. As many can see from other reviews, Pitney Bowes has got to be the worst company. I ordered well over a month ago, from both Old Navy and King Size and have yet to receive my order. Both of my orders were shipped through Pitney Bowes, which if I had known prior to ordering about this company, I would not have ordered. There has got to be away to get retail/online stores to stop using Pitney Bowes. I have contacted both Old Navy and King Size in regards to this. It does not appear that I am the 1st one that has notified them of the issues with Pitney Bowes.

How could anyone still use a "shipping partner" like that? This company's executives should all be in jail for fraud. A package sent from overseas to Glendale, CA (a suburb of Los Angeles) arrived in a few days, only to sit at Pitney Bowes Los Angeles facility. It then supposedly left the same day and took NINE days to arrive 50 miles away at Bloomington CA (why on earth was it sent there to begin with?), sat there for two days and then "departed". Only the good lord knows where to this time and if it will ever arrive at its correct destination. Pitney Bowes takes no responsibility and has zero support for the recipients.

I purchase from a website that uses Pitney Bowes and they are so slow. Packages will sit at shipping facilities for days, even weeks, not moving. I had one order take 44 days to receive. I was told it got lost, then found, then lost again, then it was delivered. All of my orders regularly take 2 to 3 weeks to be delivered, even those one state over. I don't recommend anyone to use them EVER!

I purchased a very expensive item via Ebay in the UK on 9/1/21, it is now 11/3/21 and item is not in sight. Ineffectual online tracking devices have ticked over for 60 days and P/B will not respond to enquiries. Global Tracking was said to be provided at $53 yet WITHOUT my consent P/B charged an additional $129 to my paypal account - WITHOUT Global Tracking. Ebay provided a refund immediately at 50 days. Still no item. It's really hard to believe that Pitney Bowes operates in this way. NEVER, NEVER, NEVER purchase goods from anyone who uses this company - always ask before you buy!

I guess I’m pretty much in the majority with other reviewers here. Do not use any company that uses Pitney Bowes are a courier, your packages will literally be stuck in courier purgatory. Ordered a package from Bed Bath & Beyond several weeks ago. Part of my order shipped via FedEx, which arrive in an appropriate timeframe. The other part of my order shipped via Pitney Bowes and it’s just stuck in transit, no movement. Judging by all the terrible reviews I’m going to say this courier either isn’t equipped to deal with the shipping load or someone is five finger discounting everyone’s packages. Needless to say, I will not be ordering from Bed Bath & Beyond again, or any other company that uses this courier. I encourage you all to contact the BBB as I have and a few other here have mentioned. Pitney Bowes need to be massively reported and investigated.

My product is been to them since ages. I suppose there is no sign of delivery. I THINK THEY HOLD ITEMS FOR NO REASONS. My order confirmation is near to expire and no delivery yet and you don't want to open dispute for shipping company's fault.

I’ve had an absolutely horrible experience with this company. They’re supposed to get a package to USPS for me and they’ve literally just been holding it in a city about 30 miles away from my house for the past month. I’ve tried to get in contact with customer support and it went nowhere, they were absolutely no help at all. I feel like this is a fake company that just steals packages.

I ordered an item off Zoku ad, got receipt of purchase from OMG Cheap Store and Pitney Bowes is the shipping carrier. It's been 30 days since order. Now I track it with USPS which hasn't received it yet, aftership says it's in Albany. OMG cheap store has nothing. They say go to Zoku who says they have nothing. Go back to Omg cheap store. To anyone shopping on line do not go through these companies. Run around. Oh and I played more than twice the price of other places I checked and the other places guarantee 3 business day delivery.

So I ordered a package from eBay which had an estimated delivery date from the 17th of February to the 23rd of April and, when I learned that my package was given to Pitney Bowes at first I was anxious because after reading TONS of complaints I was worried if they'd hold my package hostage or lost or even stolen but, no apparently I was able to get it a day before the first estimated delivery date (today). I am guessing due to the complaints everyone has written to BBB (better business bureau) my guess is that they are keeping a closer eye on Pitney Bowes to ensure that there are no more problems with the company and the facilities throughout the world.

I ordered an item in December that was shipped via Pitney Bowes....It took weeks to get to their Greenwood Indiana facility about 30 minutes from me and the postal service has been waiting to get it for over a month after the postal tracking number was generated. NEVER do business with anyone that ships with this company.

I keep getting bills! You can't click "cancel" when you want to cancel the service. Instead you must "request to cancel" this leads to a miserable, life-wasting experience of endless emails and phone calls until you either 1) pay them in perpetuity or 2) die. There is simply no other solution. Bills still arrive. Refuse to pay them? Yep makes sense, but you may have set your account to automatically bill your card. When I tried to cancel, they "suspended" my account so I can't 1) use the service or 2) change my billing information. This is the most contrived way to piss people off. If they put in 1/10th of this effort to offer an acceptable service, I wouldn't have submitted a "request to cancel" in the first place. I hope they get prosecuted for fraud. I want my money back and most of all I WANT TO FINALLY BE RID OF THIS COMPANY!!!!

A lot of people here harp on Pitney Bowes for their horrendous experiences dealing with them and I just want to say, it's all likely true. Pitney Bowes is hands down the LEAST reliable shipping company I have ever had to depend on. I have had a few experiences over the years but most recently I ordered a few things from Dr. Squatch (who deals with these situations with grace and deserves your business) but Pitney Bowes lost four packages out of five I ordered from Squatch over a couple week period. Four out of five lost. That's insane to me. Someone mentions that level of failure probably costs these businesses money to replace items and purchase other shippers to bypass Pitney the second time around.

At work, we were forced by HQ to start using Pitney Bowes for our mailing, even though there was exactly nothing wrong with the one we were using before. Getting it installed and on the network took way longer than it should have, because the tech rep wouldn't actually come out and do it, he would only communicate by phone. I ended up doing 80% of the work while he just talked. Every week, there is something going wrong with this worthless equipment, either the hardware, network issues, update issues...something. Most of the time the customer service have no idea what to do and their solution is to turn it off and back on again. It was never anyone's choice at work to switch over to these machines, everyone hates them, and I wish we never had. Absolute garbage.

I have a package that has been stuck in a town 20 minutes from my home for 10 business days. How can it possibly take 10 business days to travel 20 minutes in distance? At this point, I can only imagine that it's lost. When I try to contact the company, I am told it's still in transit. I am pretty sure it's lost. Tracking #**. Reading the other reviews and I from I can understand, this is a constant issue!

At each point in this shipment it was delayed by 7-10 days by P-B. No link to track. I have a USPS track number which tells me that they are expecting the package but don't have it yet. Shipper sent the USPS track number a month ago but Pitney Bowes has not turned it over. On Feb 2, I am still waiting for a Christmas gift. DO NOT ORDER FROM ANY SHIPPER WHO USES P-B.

I been trying to get in contact with Pitney Bowes for days, worst customer service, finally I spoke with a lady, I told her my problem, "Where is my package," she asked me twice my tracking number, first time she said, "Sorry sir but I can’t find that tracking number," I said, "Ok let’s go again. Make sure you has the right number," the second time, "Oh I find it but what happens is we have to storage the packages for 20 days before go back in transit," I said, "What 20 day, when is been 3 weeks already," anyway worst shipping company ever, I don’t want to deal with them never in my life, I just need my package, why hold a package for 20 days on a warehouse, when already cleared customs.

Customer service is in India, most CSR's speak broken English. When my machine broke and I attempted to get help with it, I asked to cancel the account after three hours on the phone. I am told I cannot cancel my account and they intend to keep the funds I put on the postage meter. I should have looked at these reviews before using their service.

My package has been sitting in the Grapevine sorting facility of Pitney Bowes since December 30 (27 days ago). They can only say they are "experiencing delays" and can give no information on whether they know where the package is (or if it is lost) nor can they give an estimation on when it may leave their facility or arrive at my house.

51 days. I wanted to wait until I received my package before writing a review so I waited and here we are 51 days later. On tracking, the box was playing ping pong between my state and a neighboring one. It spent several days in a city only 45 mins away, well, I think so but I don't know because tracking is so infrequent. Customer service basically doesn't exist. I'd honestly just assumed this was a shadow company and my package was never going to arrive. No companies should be partnering with Pitney Bowes in its current state.

I ordered something as a Christmas gift on December 8th and was so excited I was able to purchase what I was looking for as it was very difficult to find. Expected delivery was December 27th and on Christmas day I gave the gift as a "to come" print out with the date of arrival and tracking information. It is January 20th and the package hasn't arrived. It has been deemed lost. The parcel made its way from the seller to its next stop at the global shipping center and hasn't moved since. I understand Covid is slowing down production but by now any reputable company has that figured out.

My package arrived in some Pitney Bowes warehouse on 2020-12-31 in Orlando Florida, 1 hour away from me. Usually when a package arrives in Orlando with other shippers, It will be delivered the next day. But I still have not received the package. Pitney Bowes is horrible.

The order I placed for a gift during the first week of Dec. has been from CA to NV to TX to NV to TX and now back to CA. I live in TX. I will NEVER order from anyone who uses them to ship again. This is the second time Pitney Bowes has done this with an order I placed. Companies have to be losing money. The first company replaced my order via FedEx and It arrived within 3 days of the ship date.

Ordered an item on Dec 4, 2020. Seller shipped it the same day from AZ. Item floated around without any tracking results. Then, on Dec 30, it appeared in the Indianapolis facility and departed later the same day. Finally, early in the morning on Jan 6, 2021, it arrived at my local USPS and shows it will be delivered on the 6th. Really? In the future, I will specifically ask merchants if they use Pitney Bowes for shipping. If so, I will not do business with them.

Amazon product ordered on Dec 03/2020. Still not received. These guys are horrible with little to no chance of help from Customer Service. Canada Post is a better option. Tracking seems to be very inaccurate. I guess I’ll have to check on shipping company before buying.

Placed a order from Adidas on December 9th shipping with Pitney Bowes. Package still hasn't arrived now January 2nd. Finally spoke with a foreign person that has little information it's in the warehouse. Will never order from anywhere that uses this shipping company. It was a ???? gift.

Ordered from vendor Dr. Squatch. 12/9, gets shipped the 16th. Goes from Kentucky to California by the 28th. I live in California...so I'm happy that I'd finally be getting my package soon. Well as of the 31st it's back across the country in Illinois! How stupid! There is no one to talk to at Pitney. They still show it arriving 1/2-1/4...How on earth? All the merchant can do is offer a discount code for inconvenience. I just want my order cancelled. I'll reorder if they will ship with different carrier. With all of the Covid madness and Christmas season delay, I have not had any other problems like this with other carriers.

I don’t usually write reviews, but Pitney Bowes shipping service is just that bad. Over the span of the past month I have been dealing with Pitney Bowes and the experience has been terrible. I ordered something from Ebay at the beginning of December and it was estimated to be delivered between the 22nd and the 31st. It’s now the 1st of January and they just shipped it from their facility in Kentucky. I have never experienced shipping this slow. Absolute horrible service.

I bought a pair of gloves for a Christmas present from Just Fashion Now, whose "shipping partner" is Pitney Bowes. Oh, boy. The product started out in Illinois the first day of December and made its way to NEW JERSEY!! Hello! I live in MICHIGAN! New Jersey is not the Midwest. There it sat in some NJ warehouse the entire month of December until just two days ago, when it finally landed in Indiana on December 29th. It is now the first day of January. No gloves in sight. How long will they sit in Indiana? I mean, this is ridiculous. I could understand the delay if the item was being shipped from China, but Illinois is only two states away from Michigan. I won't order from any company that works with Pitney Bowes as a shipping partner!

Oh how I dread seeing that an item I’ve ordered is being shipped with Newgistics from Pitney Bowes. I would love to know why packages just seem to sit in one location for days on end without moving. I have a package that was supposed to be a Christmas present that has been sitting in a suburb that’s only a 30 minute drive from my house for the past 6 days. And that’s supposed to be priority shipping from the seller, which cost extra. And it isn’t just occasional poor performance from Newgistics - everything they ship takes at least 50% longer than the shipping estimate. I think they must actually use a horse and buggy to ship packages. Welcome to the 1800s.

I've been ordering products from The Beard Club for a few months now and shipping is handled by Pitney Bowes and I can't see how this company is concerned in any way about the length of time it takes to ship a product. In the most recent case, the product was on a truck that drove right past my city, apparently without stopping, down to Los Angeles, some 200 miles away, where the product now apparently resides.

Purchased a product via Amazon December 1st. It made its way to Monroe NJ by December 4th, several tracking updates were provided. In Monroe NJ, Pitney Bowes Labels my purchase and it disappears. It was a pretty special gift for my daughter this Christmas. Completely disappointing. Some genius thought since they can print postage, they can courier as well. They can’t. The single worse shipping service I’ve experienced to date. No way to contact them, no explanation. If you can, confirm the company you're purchasing from does not use Pitney Bowes. It will save you a lot of grief.

Ordered Christmas gifts in November and still have not received them. They started off in California and they arrived in Indiana December 22nd, 2 hours away from where I live and still haven't heard a thing on shipping. If I could give zero stars I would. I wouldn't have a job if I were that slow.

This is my 2nd time having this company handle items I ordered. The 1st time I waited well over a month for my order to arrive, the company had to re-ship my items which this time took less than a week, because a different shipping company was used. This time it’s breaching up on a month again! My items were shipped Dec. 5th, all my other items I ordered from the same retailer have arrived in a timely fashion but 2 of my items being handled by Pitney Bowes have been in GA for weeks now. And it’s not the weather or high volume of Mail. The same thing happened earlier this year with this same company. No other shipping company is having such a huge delay in delivering items.

I ordered a Christmas gift that shipped on December 7th, but have not received it yet. Will not even be able to give as a New Year's gift. My item sat in Kentucky for many weeks, and now is just sitting in Denver. Have not ever received an estimated delivery date. I will not be shopping with Wildfang clothing again as long as their shipping partner is Pitney Bowes.

I ordered Christmas gift in November. It's a month later & my package has been stuck in Grapevine, TX since Dec 17th. They are blaming it on the weather. What weather!? There's no bad weather between Austin & Grapevine (Dallas area). There's no-one to contact. Worst shipping company! DON'T USE.

Ever since the Bark company I order from started using PITNEY Bowes our products have been weeks late. The latest time was this whole December. Our product said it departed on the 13th and we never had any update until December 27th and it’s still not even in our city. They blame it on Xmas and Covid, which I understand is a real issue. But at least keep us updated. I have never had this much of a wait with any other shipping companies. Do better guys.

Pitney Bowes you suck bottom line!!!! Ordered my merchandise 11/07/2020. Still waiting. Checked tracking information. Still in Illinois jumping around that area for the last month!!!! Again you suck!!!!

Like the others reviewing, I have nothing good to say about Pitney Bowes. I am waiting on 2 packages in currently lost in the black hole that is their system. I had package ship from the merchant on Dec. 5th and I am still waiting on it. Supposedly it will be here on Dec. 30th but I doubt it considering that is the 3rd or 4th expected delivery date they have provided. Fortunately, no Christmas gifts were in that purchase, so other than being angry at their incompetence, I didn't have to leave anyone disappointed.

Christmas gifts shipped Dec 1 and Dec 6 from two different retailers are still missing as of Dec 28. Every other carrier managed to get things here in a few days. PB blames COVID, the weather, you name it. Pathetic.

Shipping is horrible. I will not order from Adidas again if they choose to use Pitney Bowes. My item shipped on 11/28 & I still haven't received the item. The item sat in Atlanta for about 3 weeks. The item I ordered was a Christmas present and I thought ordering early was ideal. A month later and I'm still waiting.

My 2nd bad experience with Swanson Vitamins order delays courtesy of Pitney Bowes. I still have not received my most recent order that I shipped on 12/11. History indicates that the order languished in Pitney Bowes Atlanta facility for 5 days without moving. I've told Swanson Vitamins that I will no longer order from them because of their choice of Pitney Bowes. I would encourage others to do likewise by expressing their frustration with the seller who chose Pitney Bowes.

I orders two pairs of shoes from Adidas website on December 1st hoping to have them here by Christmas. It's now December 27th and I have yet to receive the shoes. There's been 3 supposed delivery dates (4th, 16th and 20th) which all have come and gone without receiving my products. I have tried contacting Adidas three times and they said Pitney Bowes labeled a bunch of product wrong from the end of November through to the beginning of December, resulting in delays. However, I didn't buy that as I've seen so many similar reviews from different companies. Also, there were updates on my shipment - if it was mislabeled surely there'd be no updates that make sense?

This is by far one of the most horrific shipping experiences I've had in my life. I've never had merchandise just blink out of existence, especially not multiple large packages. I made an order that was fulfilled on the 24th of November, and found itself inducted into the Pitney Bowes system. On the 28 the items shipped out from Bloomington, CA, never to be scanned or heard from again. A second order from the same vendor was shipped out from Bloomington on the 2nd - no movement again until the 15th after arriving in Atlanta which was the destination city. It eventually made its way to the USPS who then promptly misshipped it to the wrong post office, but at least I know if exists.

Pretty sure they don't own trucks. Maybe using pack mules for package shipping/delivery. That is the only explanation for why it takes WEEKS for packages to be delivered. I understand that these are difficult times for staffing, weather and etc., but all other shipping providers somehow manage to actually get a package to your doorstep with minimal delays. I ordered something from The Gap on November 30. So far, after almost a month, Pitney Bowes has only managed to get it from Greenville, Indiana to Atlanta, Georgia. The package has not yet come anywhere near my porch in Nashville, TN. I just spent about 20 minutes on their website trying to find a way to contact them and inquire about the package with no luck whatsoever. I'm making a note of Pitney companies from all of the other lousy reviews, and anyone using them for delivery will absolutely not get my business.

Ordered a Christmas-themed product through the Bradford Exchange near the end of Nov. They shipped using Pitney Bowes on Dec. 1st. Well, it's Christmas Eve, and my Christmas parcel has been sitting in Monroe Township NJ, one state away since Dec 1st. Disgrace!

PITNEY BOWES needs to stay with machines and not the shipping business. Companies are going to lose business if they continue to ship with PITNEY BOWES. Companies feel they are saving money but when they start losing customers they will have saved nothing.. I have been waiting for shipping information since 12/16. Shipment sitting at PITNEY BOWES. HORRIBLE service, guess Christmas Present won't be here for my grandson.. 2 weeks to ship within California, VERY SAD.

Placed an order with vendor just prior to Thanksgiving. Package makes it to the Pitney Bowes black hole in Monroe, NJ on 3 Dec. Well, today is Dec 24 and my effing package is still in Monroe. Thanks for nothing Pitney Bowes! You can’t even call them and arrange a pick up. Can’t believe you guys are still in business with this kind of service, or lack thereof.

Can't talk to anyone, doesn't matter because they don't know anything. My review is just like the others before! My packages have been sitting there for DAYS!! Shipped out quick from the companies (2) and then just sets there!!! Come on guys this is a joke!! Look at the reviews. DO NOT ship with this company or you will LOSE business!!!!

I ordered a pair of shoes on November 21st 2020 from Adidas. I had ordered another pair of shoes at the exact same time. I received one of those pairs of shoes and the other pair is still out there somewhere. They have been stuck in limbo but nobody can seem to find them because the tracking number is worthless. I filed a claim with the USPS because Adidas shows that the USPS has received them but they haven't.

I'm still waiting on an item I placed with Adidas on Dec 5th. Each day I check the shipping eta, the delivery date gets pushed a day out, even a week out. At this rate, I wonder if my item will ever arrive. I understand it's unprecedented, record-breaking times for shipping companies, but recently, I've been receiving and shipping with UPS, Fedex and USPS and I haven't experienced any issues with delays.

12/4 - Order placed at Adidas. 12/4 - Pitney Bowes “creates a label”. 12/7 - Electronic info received”. 12/11 - Inducted into PB network (Atlanta). 12/13 - Departing Atlanta. 12/14 - (12:30 PM) Arrives Greenwood, IN. 12/14 - (3:59 PM) Departs USPS Pittsburgh...meanwhile, Pgh is 369 miles from Greenwood & takes almost 6 hours. 12/14 - (6:03 PM) Departs USPS Pittsburgh. 12/14 - (7:11) Container Unload, Warrendale, PA...3 miles or so from my house. 12/14 - (9:04 PM) Arrives PB facility Greenwood, IN. (It allegedly made the 6 hour trip & got checked in in less than 2 hours). 12/20 - (2:55 PM) Departs PB in Greenwood, IN. 12/21 - Allegedly Delivered to USPS, Warrendale PA.

No one should partner with Pitney Bowes!!! Do not use them! They can not get the job done. I ordered something on Dec 4 and nothing happen until the 10. And now the 24th I still have not receive my package. It sitting in transit since the 18th which is a week ago!

Still no package!! We placed an order from Old Navy on November 28th. The package supposedly shipped on December 4th and is bouncing around between Grapevine, TX and Greenwood, IN. Sometimes this journey takes the package 5 days and other times it takes 53 minutes. I guess it depends on who is driving that day.... This is the worst shipping experience of my life. I have only been able to get in contact with an automated phone system. No live person to speak with. How convenient!! Let's just call it what it is - the Grinch that stole Christmas. Judging by the other reviews apparently I am not alone. This company seems to be stealing our packages. I hope their families are having a very Merry Christmas. Sorry I just ordered coats....

In November, I ordered a Christmas gift from Personal Creations that was supposed to be delivered Dec. 4 by USPS. For some reason, instead of going to the post office it was sent to Pitney Bowes GA where it sat for many days before being sent to Pitney Bowes IN where it stayed for many more days. Finally, on Dec. 22, the package made its way to the Pitney Bowes in Monroe Twp. NJ. Still has not been sent to post office. Why anyone would willingly ship their merchandise using Pitney Bowes is beyond my understanding. Obviously, they are not efficient or trustworthy! Or, they are deliberately not delivering packages intended for Christmas!

Like others, I placed an online order weeks ago, only to find my shipment sitting for days in Grapevine, TX. Five items from Old Navy on Dec. 4, 2020. One item was shipped with UPS and arrived in 2 days. Shipping was free. Called Old Navy Customer Service last night and was told it would be delivered today. I said, "Seriously doubt that!" I was scheduled for a refund of the cost of my items; but still paid Pitney Bowes $7.00 for the aggravation of having to go buy last minute gifts. Super infuriating because we're in transportation. Never, ever in our 25-years of trucking has a shipment been delayed/undelivered for 20 days! Blizzards. Blown motors. Permit Dept. at LA. DOT shuts down for a couple days... We've never been more than 1 day late. (We haul Hazmat, Oversize, etc.) Pitney Bowes is inexcusable! I'm not ordering anything from any company who uses them. I'm taking note of the other reviews and thank everyone for sharing!

This place should be closed! Obviously people here are not doing their jobs or they have someone stealing. I placed an online order with Bath & Body on 11/26. B&B shipped that my order using 2 different methods on 11/30. The first package through UPS/USPS arrived to my home on 12/10. The other through Pitney Bowes, and it arrived to their Greenwood Indiana facility on 12/8. It never left, it's still there or someone decided to keep my order. B&B refunded my money for the missing items, which was $165 worth of products. I hope whoever has my stuff liked it!!!! I wouldn't be so mad but these were Christmas gifts for my in-laws. Please stop using this company!!!

Newgistics (a division of Pitney Bowes) has held up my package in NJ since 12/17 with no movement or explanation. They refuse to look into it, telling me to take it up with the retailer. Well the retailer doesn't have my package, Newgistics has it. I had to order a replacement item from another retailer, and they will have it to me in 2 days. Disgusting response! The retailer that partnered with them is also losing my business until they sever ties with this sham of a company.

First off I understand it’s Christmas/the holidays which is the busiest shipping season. I also understand that due to the COVID-19 pandemic, things have been much more difficult, but the lack of clarity when tracking packages and the horrible customer service is inexcusable. I ordered a package from Adidas on Dec. 5th and a shipping label was printed on the 7th. It’s been 2 weeks and still no package. The only package that I haven’t received is the package handled by Pitney Bowes. If everything is so backed up from the holidays and the pandemic then there should be issues with ALL packages, but all of my other packages have made it to me fine. UPS, FedEx, and most of the USPS packages have gotten here quickly without issue.

I ordered something on December 1 and it was "inducted into Pitney Bowes network" on December 9th. Tracking through their website, PITNEY BOWES states: "Your item departed a shipping partner facility at 4:04 pm on December 10, 2020, in ATLANTA, GA 30349. This does not indicate receipt by the USPS or the actual mailing date." It is still sitting in Atlanta Georgia as of 12/22/2020 at 8 pm. It's just sitting there. Pitney Bowes should stick to postage meters and leave the shipping to a company that knows how to move packages.

I have had 2 packages that have just been sitting in Hebron KY waiting to be dropped off at USPS for 3 days. 3 days!!! Terrible! USPS partners with them for some UNKNOWN reason, they are probably the cheapest. But they are horrible. I ordered coffee from Hawaii 2 weeks after something from California and received it last week. I still have not received my package from California because of Pitney Bowes.

Honestly. Dec 9 - Dec 22 and still 200 miles away... I could have walked this package faster from Bed Bath and Beyond. USPS is handling the rest as a partner, how could a company be so slow. Next time I will walk to the store and back... across the country, it will be faster.

I ordered from Adidas on 11/23/2020 and still no package. The last update I received it arrived in Grapevine TX on 12/17. Grapevine is 20 mins from my house. Of course adidas says they can’t help me, so I will never order from them again. Of course these are Christmas gifts so nothing I can do. From now on I will ask all retailers who they ship with before ordering from them. I am so mad like everyone else that has left a review.

I placed an order through Bed Bath and Beyond on 11/23/2020 expecting to receive my product within a week to 10 days. At about 6 days I started to check and found the product was not moving properly. Below is the tracking history. As you can see this shipment is going nowhere and all I can get from Bed bath and beyond is it is in transit. They won't let me cancel. I have to wait for the product and return it which may never happen. This is a joke for a logistic company.

I ordered 4 items from Old Navy on December 2nd. They were shipped on December 4th with this shipper. I still have not received the items nor can I get any information about where these items are located. Pitney Bowes has NO information on their website on how to contact any kind of human or help. It is ridiculous and Old Navy should know better to use such a company. I am out 4 gifts that I cannot replace. TOTALLY DISSATISFIED!