Hibu Reviews

A Hibu account representative, Carmen ** came into my place of work recently. We have a prominent 'no soliciting' sign posted in our window and (as we did not request any information from Hibu) we felt that it was a violation of our request of no solicitation that she came in and gave a pitch anyway. There really wasn't an introduction (she told me who she was but did not ask who I am or what my place is in the business), so she couldn't have known that as she was pulling up all the listing information she found for our business (which, as we didn't request this meeting with her or ask her to review our information, also felt like a violation). She was condemning my work personally, as the marketing and social media manager for the business. Apparently, I should be aware that we will not be competitive as a business if we don't utilize Hibu's services.

I was misled with a free trial and after the 30 days I was not happy I got no business. I asked to Cancel. They do not let you! It is a scam!!! They said I am locked in a contract even if they promised me a free trial and 100% customer satisfaction warranty!!! Scammers!!!

When we decided to use the company they promised all these things that they would do for us. That has been a lie. They charge us 300.00 to do a post on FB when I actually get more work for us than them. We are now locked into it for a year. I told them they keep repeating same ads. They were rude. Said, "Sorry you're locked in." They only care about getting your money and they won't refund or cancel if you don't like. I can't wait to be done 'cause come the year up we're gone. Don't waste your time or money.

I have paid Hibu lots of money to advertise for the last several years. The salesperson makes lots of promises to get me to sign on for a new year, even though I express my frustration that last year's promises were not kept, including Hibu was unable to buy my domain name so that my business cards would have current information. Finally I sent a letter last November cancelling all Hibu accounts & they emailed me confirming my cancellation with the statement "sorry to see you go." Then they continued to take over $200 each month from my bank account & when I wrote them again to tell them to stop charging me as their services were cancelled, they attacked my credit & made false reports to the credit agencies.

I had decided the day I was having the account set up to cancel with Hibu. John came on the phone and pushed me into waiting and give it a month. I even asked could I cancel it at any time. He said yes. That was 2/28. I called today to cancel, 3/16, I was told the work had been done and I was locked in for a year, paying 49.00 per month. I talked to John, I told him I was not getting any business, I was down to my last $50 in the bank and I wanted to cancel.

I had an unusual situation where I could not approve my ad until I had more information on my side. I worked with Lisa ** and she helped me to prepare the ad completely and a final due date. I was able to call her one day before,she had everything prepared and we were ready to submit in a few minutes. In this day and age, it is great working with a live person when having something unusual. I enjoy the personal touch of a person, direct phone line, understanding the language and working with someone who knows what she is doing.

I spoke with Jamie today regarding the renewal of our firm's yearly contract and phone book ads. She was very helpful and knowledgeable. She offered many choices and made suggestions regarding options for our business without me feeling pressured. I appreciated the assistance with my concerns and we were able to get everything taken care of quickly and with ease.

Record every conversation and get names of people you are talking to!!! Very hard to get in touch with customer service agent in charge of my account. They withdrew an amount much larger than agreed upon from my account and then I had to wait to get to talk to anyone. The ad in the phone book is not even correct. Beware of this company! They are not the only game in town!

Lisa ** is wonderful, explains everything very well. Love the service and friendliness!! I would recommend Hibu to anyone who is interested in advertising on the web. Affordable prices and no one tries to make you feel that you have to purchase this advertisement. Definitely worth looking into!

They add products that you would not have purchased if you knew there was an additional charge. They don't call you back. They will not cancel and continue to tell me I'm receiving more calls than I'm actually receiving. Very dissatisfied, could not get a copy of my contract and then when finally received, (sales rep. laptop would not print) it is not what you discussed with rep. and they won't let you cancel as it is past their allowed cancellation time.

We have had a good experience with Hibu in setting up & creating our web page. All the Hibu representatives have been very knowledgeable & helpful to work with. I would highly recommend Hibu to anyone looking to create a new webpage or update their current one.

I was very happy with the service provided by Adam. He was very helpful giving advice on which direction to go to get my business name out there and grow my business. Really appreciate his expertise and hope to continue to do business with him.

Peggy was very professional and courteous! Enjoyed speaking with her today. She had some wonderful suggestions. Our ads look great! So glad that I had the chance to work with her on our ads. I look forward to working with her in the future.

Nick was very professional and helpful with renewing our service. He answered all my questions and made it easy to renew. His follow up was fantastic and I really appreciated that. He offered great suggestions and kept us up to date on new offerings. Thanks Nick!

I cancelled my contract with this company in December to be effective in January, I understand contracts and how they work. I also understand how overcharging a customer and refusing to listen to their complaint will get you in a bad spot, which is why I am here. They continue to preach 12-month contract yet when we do simple addition and subtraction, contract amount is one number and paid amount is a different one. When they do not match the other party should work to fix it right? Not Hibu, they don't care and never paid any attention to my complaint until I mentioned Class Action Lawsuit and the BBB. Then they called and still never tried to fix the problem. As a business owner, I am tired of the runaround and feel it is time to put the screws to them. Anybody else want to join in?

Hibu has done a very good, timely job of maintaining our website and improving our search engine optimization. Our customer service representative has been very attentive to our needs and responds to inquiries in a timely fashion. The only problem we have had involves billing. We had discontinued one service but continued to have funds withdrawn from our account after the cancellation.

I have had several dealings with Julie ** and Hibu over several years and have received great results. Julie works hard to get the results needed. I have been in business for forty years and Julie has helped my business for at least half of this years. I highly recommend HIBU and Julie **. Thanks.

Martin Door has been a customer of HIBU for several years. Our HIBU Salesman Ryan ** has been a great asset. Ryan always brings us the new ways to drive new business to us through Phone Calls, our Website, Facebook, etc. Ryan always looks out for Martin Door's best interest. Hibu and Ryan are an awesome team. I would recommend HIBU to any business that wants more business. Their advertising works!

Last year, we contacted Hibu, Inc. to cancel our services with them. We had some new marketing ventures that we were exploring and needed to re-allocate some of our marketing budget. The call to cancel was simple enough. We were assured that our services had been properly canceled and that we would receive one last bill at the beginning of 2018. The last bill came, I called to verify that the services were canceled, a Hibu, Inc. customer service representative confirmed that the services were canceled. Then I received a bill in February. "Well, this must be a mistake;" I thought to myself. No. They neglected to cancel the "digital directory" portion of our services. I called to resolve the issue and was met with resistance in the face of logic, indignation, and a less than customer-centered response to my request for help.

We like your services, we find the phone call reviews helpful as well as the monthly check-ins. The phone call/website feature has been helpful as well, recording our phone calls has been helping improve how we work with customers and make sure we are making a connection each time.

I have been advertising with HIBU for years and have seen real results. My Rep is attentive to my business using an internet campaign and some print ads to increase my customer base. I will continue to use HIBU and am looking forward to a successful campaign.

Very impressed with the service and professionalism and knowledge of this company and my rep. Love my new website and the traffic it gets - I've gotten great feedback from my friends and customers. The price was fair. I would recommend Hibu to others who are looking for a solid reliable website provider.

We had several issues from the beginning with Hibu. First, we were told that our ads would start the first of the month, per our request. That didn't happen, instead it took 6 more days. Getting credentials to our dashboard was also put on the back burner. We were very specific about pictures to use and wording. Our ad only had one sentence in which an incorrect word was used, they put complete instead of compete. The picture used was also inadequate to the target audience we were looking for. Also, the designer of the page called to follow up with us, we missed her call, called her back but never heard a peep again. The design person lacks in the caring for product quality. We also asked for our email address, for communication between us and Hibu, be changed in the beginning. They told us it was changed... lo and behold it wasn't. Took over two month to change an email address.

Hibu talked a good game but did not come through on any of it. I was assigned a very young and inexperienced person to work on my website. After one hour and a half telephone conversation and a second half hour telephone conversation, I got a website that wasn't close to what I wanted. Then I got a barrage of calls from other Hibu employees for SEO and a host of other "services". All seemed to be very young and inexperienced. Each employee worked in their own silo and knew nothing about any other aspects of my website. I was told I couldn't cancel the site even though I had paid a down payment and had not gotten anything of value from them. I didn't realize that I wasn't going to own the web-site nor that the domain name was going to be awkward at best. I don't usually write reviews, however, I feel this is my civic duty. If I had only known before I spent time and money, I would have saved both frustration and money.

Bill **, my account rep, is a great representative to small businesses. He is able to drive traffic using Google Tools and advertising. He is responsive and provides great knowledge and insight. I saw traffic to my website increase 100%.

My husband and I were promised multiple marketing techniques without plan and were given 0. Website had so many mistakes and errors! Customers evidently was terrible. Never willing to help!! Stay away!

I have been working with HIBU for a few months now and I am extremely satisfied with the products and services that HIBU offers. Their staff is very conscientious, personable, and honest in their dealings with my family owned and operated business. Their products are well crafted and maintained. They provide an essential role in my everyday business engagements. The HIBU customer service representatives are also topnotch, highly professional, and courteous. I am looking forward to many years of partnership with HIBU!

This is honestly the worst customer service experience I have ever had. When we first started HIBU promised the world like everyone else writing bad reviews. 30 days in and nothing got posted or worked on. After I pointed this out multiple times they offered me a credit admitting fault. They fixed it and the content was AWFUL!!! I have asked to cancel multiple times on the basis that they are not delivering what was promised. I have emailed the cancellation team, called customer service and I just keep getting the runaround. So I called the CEO and left him a voice message. I own a small business and they seem to not care at all. Now no one will call me back. Do yourself a favor and look somewhere else.

I am loving the Customer Review ability on the web page. It gives an honest chance for people to see what other customers have experienced. When I have noticed any little glitches or mistakes, all I had to do was make a quick call to my sales rep. "Liz **" and within minutes she was calling me back with everything FIXED!... Thanks Liz, you are fantastic!!!

We had consulted about a Google Adwords campaign for several weeks. When it was getting close to implementing the campaign I requested one final meeting to discuss a few adjustments before starting. A month goes by, we got our first bill and there was never a final meeting held to shore up details of the Adwords campaign. We had unresolved issues that were just pushed through. After fighting with them about how this got pushed through without our consent we got a pause to our campaign but the $2,500 first month's bill was ransomed and we still haven't gotten resolution (a year later). We ended up hiring out Adwords management out to another media group. They seemed very eager to sell me on a service but not eager to provide the service beyond the sale.

When I first encountered Kyla ** and discussed what Hibu could do for my company, I attempted to apply skepticism. But, if they can deliver on all of these promises, it has to pay off for my company. Needless to say, they have! Thank Kyla and thank you Vaughn **... you nailed it!!

I have been working with Derek ** for the last few years, he and the Hibu team have done a great job at informing me of services and meeting our needs. Since working with Derek we have switched all our advertising over to Hibu making them on only and number one provider. I am please with our working relationship.

I was their customer for at least five to seven years, advertising for my private practice dental office, they were suppose to do a good job as far as a recommendation for search engine optimization (I found out it was at %33). I was shocked to find out that my ad was on page seventeen on Google. When I called to cancel the service, they removed my free listing from Google, they kept the free YouTube video they created for my business, attached to it, the only false negative review (unverified) from 2012. Hibu deliberately removed all the other five star reviews, which were about sixteen. The website they created for me is inactive since I requested to transfer the domain to another company, they still have the website of my office up and inactive on Google. If this matter is not resolved in a satisfactory manner as soon as possible, I may seek legal advice.

NEVER use these people for your business. Because they didn't know what they were doing where websites are concerned, my husband's company disappeared from the internet and didn't get a single new customer call for 15 months. This was after being on page 1 on every search engine from 2005 to 2013 with our previous website company. Hibu almost ruined us. After returning to our old company, we're back on page 1 again. Absolute WORST "upgrade" decision we've ever made. "JUST SAY NO"!

Please make sure to record any conversation with this company! You will be happy you did. I have had a heck of a time getting Hibu to correct the error with my listing. I have an online business. No physical address which I explain the very first day the rep Andrew ** call me. He said he understands and I will be a candidate because he was on my website and he can help me to get traffic to my site. Everything sounds great so I agree to have the service because he told me if I don't like what they do to my business In 30 days to call and cancelled. I start receiving calls on my cell phone to verified my store address from Google yet and much more, just could not under what or how they get my personal number. I receive a phone call from someone wanted to purchase an item and was on the way to pick, I explain to them to I have to ship to them and politely ask how did he get my cell phone number.

Customer support is horrendous, impossible to get in touch with supervisor, completely INCOMPETENT employees, Set up posts on our behalf to send business elsewhere or deter people from doing business with us! A NIGHTMARE TO DEAL WITH, WASTE OF MONEY & WASTE OF TIME! DO NOT RECOMMEND. STAY FAR FAR AWAY. They trick you into signing up and once you sign the contract they reveal the truth about how it works. And they do not respect verbal agreements to not post anything on our behalf without our approval. They completely violated our agreements & embarrassed our business publicly! STAY FAR FAR AWAY!!!

I can't find the phone number for the sheriff without calling 911. It isn't an emergency. You really need to have a page of commonly used phone # for police and sheriff and county courts etc. I always have trouble finding this info in your phone book.

My name is David ** and I have been stuck with HIBU for over 30 days now. When I originally joined the company they lied to me and told me that I was going to doing a 6 months contract paying $250 per month. They promised me all these wonderful results. They also told me that they would send me an contract via email that detailed the entire program. I never received it because they told me that I had 7 days to keep the program. I called on multiple occasions and asked for the contract to no avail. I finally got it two weeks later after the 7 day cancellation period. I believe this was done on purpose. Once they finally created my account, I logged in to see if I see my contract and it was not there but it stated basic account 12 months. I was very angry and horrified because I did not agree to this.

This service has paid for every month for 4 office locations since 10/10/2017, the only problem is we haven't ever received what we paid for. The person who sold the account has not returned emails or phone calls in months. When I call in for support regarding "listings management" I'll be on hold for up to 30 min just to be hung up on. When reach out for support on Facebook, I was banned for asking a customer question, instead of getting a productive reply. Hibu is and has been in breach of contract for selling and billing for services never received.

They just posted an ad, without my approval, in fact I didn't even see proof for this branch. I didn't know till I got the bill, and it's all wrong. I asked them to pull the ad and refund my money. No refund and I have wasted 2 days on the phone with them on hold, NO return calls, and they just billed me again. So, to date I'm out $900 on ads I never approved and that should of never posted. And NO ONE there ever returns calls or helps in any way. BIG WASTE OF TIME > do yourself a favor and go somewhere else, this place sucks.

I have been working with Michael ** and Hibu for about four months. My goal is to learn how to use social media to successfully market my fishing guide business and make it grow and expand. In this short time I see ** growing steadily. When we started I knew almost nothing about the social media and how to function in and with it. Michael is doing an outstanding job teaching me how to function and use this great tool. I would recommend Michael ** and the hibu marketing program to anyone wishing to improve and grow their business. Without a doubt their rating is five star.

I have called customer support several times to get in touch with the campaign manager and have not heard anything back from them. The sales representative mislead me by telling me contract could be cancelled if I was not satisfied. For the amount paid the amount of impressions and clicks is below expectations. I have asked to get their contract expectations over to me to no avail. The amount I am being billed is larger than I signed up for. And they refuse to end my service. I wish to sue them for misrepresentation of their products and services.

I started out with just a listings account figuring I could do social media marketing and building my own website which has been an epic failure. I got in touch Kaitlyn and Andrew who have helped me by implementing a marketing plan that includes social media marketing and a more professional website. They both have been so helpful & honest how I have gone wrong trying DIY where my new business is concerned, helping me understand how important professional help is a must even to the most savvy entrepreneur. Plus it was so much fun working with these super smart professionals who were not in a rush to get me off the phone. They literally spent several hours making sure they had my vision intact for my online presence. I can’t wait to see the results. Thanks Kaitlyn & Andrew!

Keara ** is an all star! We called with lots of questions and uncertainty about what we wanted or needed to know. Keara was friendly, didn't sound like she was reading from a script, told it to us honestly and didn't try to oversell us. She answered all of our questions and even answered the ones we didn't ask but should have. Truly great representation of the company!

Our company is somewhat behind the curve embracing and dealing with the internet. I found the process setting up our website and getting the site up and running fairly easy with Hibu. Our sales rep was extremely helpful making the process go smoothly and was able to direct the website engineers exactly what we wanted.

I was about to get a good deal with this service but I figured out that it was charging me $500 a month and it was shown on December 12, 2017. And right now I am not comfortable with this situation. So I need to cancel my membership and demand the refund right now. I was suppose to $150 a month or $250 a month but I realize that this is the amount per month and most of all asap, cancel it right now and get a refund of $500 back.

Dave at Hibu called me yesterday, we have this issue resolved.

A sales rep by the name of Eileen came to my office very pushy, dishonest, and she basically falsified information regarding the services Hibu provides. I asked her numerous times if I would be able to cancel the service being that I’m a new starting small business and she repeatedly told me I can prior to the first month being billed. I called her and customer service 2 weeks after she came to my office trying to cancel the services my company never even used and that’s when I found out that I’m locked into a contract for 12 months. How is it possible that you can tell people they have to pay for a service they never used and tried to cancel weeks prior to the first month being billed. That’s insane. This is the worst company and I will be sure to warn others of this.

Julie was and still is a wonderful sales Rep. She went above and overboard with helping us set up our website, emails and our new contract with Hibu. If we have any problem all we have to do is call her and she takes care of it right away. I highly recommend using Hibu. We are very happy with them so far.

In years past keeping our "books" up to date has always been a pain and something we would dread almost from the minute we signed from the previous year. Thanks Susan for knowing what we want, giving us what we need, and not pushing for the overkill!!! You're always prepared and very professional.

I was recommended Hibu services by my beautician who said she had a good experience with Hibu. I worked with Kathy who was a very influential saleswoman. She promised me the moon and the stars. She guaranteed me a certain number of customers a month, said I would be making good money in no time, that I would have a great website, among other things.

Susan and I met to discuss advantages for increasing my company's online presence. She came to the meeting with a very good grasp of what my company has to offer and patiently took the time that I needed to explain everything until I understood the different options available for my company.

Susan is the BEST. We have been with her since Yellow Book has started up here. Good Listener and always has creative ways to increase our presence in the market. Yellow Book/HIBU is our only paid advertising. It's nice to be working with the same person assisting us with our advertising for MANY Years.

Hibu has been easy to work with as a business partner. Always trying to keep us up to date on the current things in technology and letting us know what is new in the industry whether it is with our phone ads or internet products.

I am pleased working with Susan ** and for helping my business grow with Hibu. What separates Susan from the other calls I've received was, the fact that Susan wanted to meet in person and not transfer me to another department to sign me up. Susan takes the time to listen and explain. I'm very glad I took a chance with Hibu.

Hibu did an incredible job giving our business essential information on growing, advertising, and becoming more of a digital media presence. Anita **, Account Executive, is the person we almost exclusively dealt with and she is top notch. We highly recommend using her if she is available to help.

I paid for ads through Hibu and Google AdWords. Apparently Hibu funnels the clicks to a separate domain and does not allow us to review true data generated from these clicks... ie IP addresses. Hibu provides us a weekly report but this data could be false and we just have to trust them with the analysis. I have asked Hibu to provide us with AdWords account and Facebook account sign ins but they have refused to call me back. This poor service has caused a lot of distrust and I plan to cancel my account.

I signed up for Hibu website over two years now, salesperson was nice and helpful, walked me through the process of getting my website ready to go and we ended up making changes to the design a few times. He also said that after 2 years the entire website would be redesigned without any cost to me, the YouTube video also to be redesigned without any cost. To be able to use their email service was very difficult, had to call support several times to get that thing running as promised. All this time I have no control of my website nor the social media platform such as Facebook page.

Our daycare has had all the business that we can handle and we believe that it is from our advertising with HIBU. We have now started a waiting list for the first time in our 32 year history. Our success has been phenomenal! We would recommend HIBU for anyone wanting good results.

I was given Hibu's name by a person who knew one of the local Hibu representatives in town. The Hibu representative Leslie ** started off fantastic, she was friendly, sounded as though she knew the products inside and out and was willing to offer help whenever we needed it. I signed up for Hibu Reviews, Wave Add On, Social Standard and Display Ads. From the beginning it was very obvious that this company is HUGE and there is a lot of disconnect between departments (as in, there is no communication whatsoever), you might as well be working with different companies.

Jennifer ** is an awesome representative of your company. She never has steered me in the wrong direction for my business and my advertising. I recommend her 100%. With a limited advertising budget and less than stellar knowledge of the social media these days she advises me in the ways that I need to make my business grow.

We were given a very hard sell by Danette ** to try out their digital marketing platforms. Not only did she talk over us and not listen, she promised us several times that we would be able to cancel the services with a 30-day notice. We weren't allowed to see a contract or breakdown, instead asked to sign a verbal one. We went ahead and have been unable to reach Danette through several emails and voicemails. Not only is she no longer our rep, but we haven't received an email from the new rep who doesn't have a direct line, so at this point I'm not sure whom to reach out to. I have spoken with a customer service rep who has said we have a six month contract and so now I find that we will need to get an audio file to hear the verbal contract. This company is not to be trusted.

I just wanted to take a minute to rate my recent experience with Mr. Hugo ** and Maria ** from Hibu. Thanks to them, the creation of my website was a very smooth and pleasurable process from beginning to end. They assisted me every moment during my experience and they were nothing but professionals and knowledgeable. I really appreciated and I highly recommend them, definitely I will use them for my upcoming projects.

Met with rep. Filled out the required forms then sign a contract only that it wouldn't be submitted until I have approved it at a later date. Both myself and the rep agreed to this verbally. We agreed that I was to call her and to submit the forms or not to submit the forms. So when it was time to call. I called contact # and no one answered and I called again and no answer. I left message that I didn't want to proceed with program and that she should delete my info from Hibu. Then I get the bill of course. I was lied to by rep. and I sign a contract under false pretenses. And still I haven't even seen anything done that was promised.

I have tried to cancel an ad for over 2 years. Two years ago when the ad came for renewal, I decided not to renew it. Then I received an invoice in the mail and I was told that I had somehow been set up for auto-renewal without my knowledge. I ended up paying for an ad I didn't want but asked them to cancel my auto-renewal so that I wouldn't have to renew the ad. The phone rep told me she canceled it. Then 7 months ago, I called to verify that the ad had been canceled and confirmed the cancellation. Just to be sure, I emailed customer service to verify that the both the ad and auto-renewal had been canceled and received an email confirming this. Today I received an invoice for that same ad that apparently is again renewed without my knowledge. This is unacceptable.

My most sincere thank you to all of the great people at HIBU who contributed to the creation of my new website. My special thanks to my Sales Rep, Kent **, who truly cares about the successful potential of my small company and Ray ** who coordinated the creation and development of what has to be one of the most beautiful and functional websites that you will find online. HIBU is definitely a 5 Star Company. They are real pros and are cost effective enough that a small business like mine can afford their services.

Stacy does such a good job explaining things and how it can help our business grow. She is always smiling and easy to get along with. HIBU has a lot to offer new businesses or businesses that have been around for a while.

I have advertised in the past with yellow page ad companies including Hibu. This year 2017 I have decided not to put my ads in the local phone book. I have not received good response from this type of ads for the last couple of years. Each year Hibu will call to ask me renew my ad. In the past I renewed by phone with voice authorization and also via email when I have approved the ad content.

Our Representative, Shane was very helpful with our marketing needs and with the decisions that we made to advertise our business in the best way possible. He was very knowledgeable, and I would recommend Hibu for any of your advertising needs.

I have always been happy with my rep, Heather. She has always been easy to work with and has made easy connections with the website design department, changes or updates that need to be made. The only reason I didn't rate a five is when the design team chose a photo that wasn't in their "stock library" and the photographer was trying to press charges. The HIBU team did not want to take any responsibility for this mistake and it was partially our fault. It got resolved but it is something I'm not satisfied with it.

Our biggest issue with Hibu throughout our contract but especially at first were the ads. Their staff that writes the posts clearly does not understand the jewelry industry, and the ads were not well written and sometimes inappropriate. Fortunately, our representative, Patrick **, was able to quickly make corrections to both the pictures and written material. We asked him to use our regular Facebook posts and then boost them appropriately. I had to contact Patrick at least once a month to make corrections. We are very grateful to him, because without him, our investment would have been wasted. We were also disappointed that more people did not provide the reviews as we had hoped. We handed out the little cards, and we even stamped every customer receipt with the link information. Few people responded.

Great company to work with and Shane is very helpful to us in making our marketing decisions. Always innovative and gives a fresh look. Looking forward to the future with Shane and Hibu. I would definitely recommend Shane to other businesses.

Our representative was friendly and very helpful so was the support team. This was my first experience with a website and the Hibu team made it easy and we are very happy with the results and would recommend Hibu to friends.

My Hibu rep Shane has help us to get our name out to the public by using his experience. In return we have had more jobs. He is always responsive every time I've had questions about our service. We will continue to use your service!

Hibu has been great to work with on our website. We have people coming into our gaming parlor quite often mentioning they saw our website. The only online marketing we do is with Hibu and I would recommend them to ANYONE. Local passion from a national company.

Scott did an amazing job explaining the product and benefits of your companies services. He is a true professional. Scott know how to explain the product so people can understand it. I appreciate the time he took with me. Thank you.

The commitment by your company and mostly my account manager Michelle has been the best service I have ever seen. Michelle has taken my account that was a disaster made by another company and turned it around in record time. My listings are up in the top ranks when I thought there was no hope. She has worked tirelessly day & night on my account and is always available with a happy voice. This is the most hard working, nicest person I have ever met.

I was contacted by Sarah ** to discuss the renewal of my company's HIBU ads. She did an extraordinary job of suggesting and explaining the value of marketing our website. I decided to try the HIBU service to facilitate customer reviews of our business through Google, Facebook, YELP, etc. I am anxious to implement this service and measure the results. Kudos to Sarah.

We are begging and pleading for HIBU to honor their word and releases us from this useless contract we have with them. But somehow the investigations team at Hibu claims this was never promised to us. When we know it was the only reason we signed the contract. The reviews maintenance the mobile boost and relevance on the internet that we signed up for?? Lies. All lies. If it weren't for me I would have no internet relevance. They lied they took our money and continue taking it. This is a scam and I hope we can do a class action suit some day. They know they are wrong so they offered me 2 free months. Even with 12 free months I would still want out. I am dumbfounded by all these amazing reviews they get.

I have had a heck of a time getting Hibu to let go of us... They are demanding a copy of a lengthy contract of sale... Why they can't accept page one showing the sale is beyond me. What makes them think I work for them? I was told I should redact items I don't want them to see from my contact of sale. Hibu can't be serious. They are very nice when selling you ad space... Not so when you are trying to get away from them. They have done things they are "not supposed to do" according to a collections department employee (where you need to go to cancel) and how is that my fault or my problem??? WTH... Think long and hard about being involved with Hibu. This is based on my personal experience only, but it has been about as stressful as anything I have had to deal with lately. Shame on Hibu!!!

Mr. ** initiated contact with our office at just the right time - our website had gone down and we were in need of help. He was present, available, and helpful with all of our needs. When we had some technical difficulty with Hibu getting our online payment option set up, Rod stepped in and made sure the job was done correctly. He stayed involved in the process but was not pushy - we appreciated his help, guidance and knowledge. Thanks Rod!

We have seen an immediate increase in our online reviews. The program works easily and effortlessly for customers. We let them know we want to hear any and all comments. They have all been excellent. We are happy to share the reviews with our customers on our website. The program is affordable and it works.

I am happy and very satisfied with the service of highly professional Hibu and care recommend it. The web page is great. My business is grown up is a lot better. My Customers is very impressed. The description of my business is perfect. I recommend for you.

Julie is wonderful to work with! She provided us with all the information we needed to make the decisions that best fit our company. Also, Julie was able to physically show us online the areas where we were lacking and how her services will benefit our growing business. We are looking forward to our growing relationship with her and Hibu!

I have been a Hibu client for almost 5 years. From designing my site, updating and make sure I have a great online presence, Hibu has been amazing. The stress of having a well constructed, customer friendly website is not a stress at all when you have Hibu. Best customer service!!! I love working with everyone at Hibu. They are knowledgeable, professional and helpful. My business has been very successful since hiring Hibu and working with their team.

Advertising with Hibu has always been a priority with me. They do a great job of getting my company, Hillyard Tire Center's name into the public conscience. Hibu is always easy to deal with as they have great representatives who take time to learn your business and relay that to the general public.

First I want to say when I originally chose Hibu to head my advertising campaign I was very happy. The salesperson Libi was great. I was always able to call her with any problems or questions and always resolved them and had answers for all my questions. Libi went on maternity leave and things quickly went downhill. I've left multiple messages with no response. Her workload was given to someone else and my patience has run out. Here's the problem. When someone searches a company with any of my AdWords campaign key words my ad comes up first. Great you would think but not when half my calls are wrong numbers which I have to pay for and also burns up my advertising budget which stops the ads from coming up. This has been ongoing for months.

Excellent!! I am very pleased with the work done by the Hibu team and sales rep Jason **. My new website is perfect and I love that I have access to edits anytime that I want. Jason was very knowledgeable and explained everything clearly. Anytime I have a question he is there with the answer!

I have full faith in my HIBU Advertising Rep. Kathy is local and stops in several times throughout the year, always returns phone calls promptly. She knows what I am looking for and always has suggestions for the next level. If I ask for some changes, she is there to fix them. The first half of this year, I don't believe I have ever been as busy... Made the change from the BIG Y to HIBU and that change, I believe has worked out! The charts, graphs and SPECIFIC data, targeting my customers is astounding! Very personal with MY SPECIFIC NEEDS!!! Thumbs up! Look forward to better things. Thanks Kathy!

Jason **, my account executive has been fantastic in every way. In fact he has far exceeded our expectations in both professionalism and knowledge of product. Because of him he has helped to put our business on the track of sustainable growth.

Mine was the unusual situation of less marketing as I retire but need for some web presence. Seda was a great listener about those specialized needs and was gracious in finding a less expensive solution for me. The website design team and the digital marketing consultant whom Seda brought into the conversation were also very helpful and professional.

My problem started day one - I had a program website and I was told I have to register with Google, Yelp, Bing, etc. I thought this sounded logical and I proceeded to fill out all the paperwork, pay a monthly fee. My sales rep said, you can do this for about 6 months to really get site started to be recognized. So after 6 months I called billing to cancel and I was told I had signed up for a year - I never received one single contract or actual piece of paper. My poor business decision. Ok it's one year contract no problem. It should be helpful to have listing posted or whatever they are supposed to be doing. And then I got a notice from Google that my listing was suspended. So I called and was told - you have to submit proof of business. I explained this isn't a business it's a program, I thought I was registering the website not the actual business. So there has not been a clear resolution in 3 months.

Mike ** is a excellent sales rep. He has surpassed our expectations. We have and will continue to refer him to our fellow company owners. We are very pleased with our website and we're sure you will be also. Thank you again Mike!

I have been pleased with the hosting of our web page. It has been fast and accurate. I would recommend it to other business. It is economical. I am a small business and need all the exposure I can get. Thank you.

I would like to thank Mr. Duwayne **, my sales rep, for helping me with this process! He has been very efficient and has answered all my questions about going digital! A good salesman always completes the job and goes above and beyond to make the customer happy! Thank you Duwayne!!!

Kathy **, our Hibu representative, has been amazing! She helped us choose a marketing solution that was best for our budget and growth strategy. Our social media ads now look very professional and really target the right audience. Would recommend Hibu and Kathy ** to any other small businesses that are looking to grow their online marketing campaigns.

We love Lauryn **. Ever since the first day we spoke on the phone with her till this day. She is very helpful and friendly. She gets things done and always seems to go the extra mile. Because of her I would recommend this company to others. Keep it up Lauryn, you are a rock star.

Emma has done a great job setting us up with a great marketing plan. She has kept in contact with us and made changes as soon as we needed them. I am referring her to another business that may need her services.

Honestly, I am not sure of the Hibu value when it comes to advertising any longer. Yellow pages are not used by many people and most people I know do not go to many search engines to find what they want. Maybe Hibu gets us on a few social media type sites and I see the report but have never had anyone tell us they found us on Hibu or a Hibu link.

I am very pleased with the service that Mike has provided in getting our website up and running. Mike is professional, detail-oriented, and he delivers as promised. After trying to build and maintain the company website on my own, it is a great relief to have Mike's expertise managing the site. Thank you!

Decided to try the Hibu Facebook ad campaign. Huge waste of money. The ads are the same all the time and are generic and boring. I'm embarrassed to have them represent my business. No way to get out of the contract either.

I have found 2 instances, when a local business discontinued Business display advertising, no longer was the simple category listing with phone number in the following issues. I have also found that local businesses do not appear in Hibu book, even though they have been in ATT YP for decades. This is true for above mentioned ex-advertisers, that are still in business, and still listed in ATT YP, even without display advertising. I hope I have covered all issues, as I know Hibu will try to excuse this by trying to find some other lame reason for not including these listings. I believe this could be payback for ex-advertisers, for daring to cancel Hibu. Therefore, I am downsizing my ad, in preparation for other advertising. This in no way criticizes my Rep, Ivan **, who has been very helpful and patient.

Stephanie has been our ad rep for several years. She is always very pleasant to work with and has always delivered what was promised for our advertising services with HIBU. She is never pushy and works with us to give the best options and recommendations for our business.

Very pleased with our website that Hibu created for us. This is our second year with Hibu and our business keeps Increasing. Hibu contacts us to see how we are doing and if they can help in any way which I really appreciate.

Mike has been a excellent salesperson for Hibu. He is customer service oriented and has awesome DWS! Do What (you) Say! If Mike promises you, he will deliver, day or night. He has done it for us. Thanks Mike we appreciate you.

Our website/social media presence needed an overhaul, and Hibu made the whole process so easy. Our rep Kathy was super helpful with options and suggestions to get us started. Julie was a DREAM designing the new site, and so patient with all our questions and changes. Our new site is already a big hit! HIGHLY recommend the Hibu experience!

Sey is awesome and very patient, she took the time to show me how their service would benefit my business and answered my million and one questions that I ask repeatedly. She went above and beyond in that I am a new business and even though I knew that I needed this service I had no clue how it worked or what to do, Sey held my hand through the entire process, I would call on her even after working hours and she was always ready to assist me. My business has exploded since I have used their services. When I ask my clients how they heard about us the connection went right back to Sey ** and her wonderful team. Thank you Sey, you are the bomb.

I have had a great experience with Kathy and setting up our new website and Facebook marketing. We are already leads coming in from our website. It's always nice to hear that your leads are coming from paid marketing. Thank you.

Everyone has been super helpful from April getting us signed up to the designers of our website. Tracy is my point of contact and she is super helpful and informative. I love that I can access the website and reports by myself. Super... super easy to use!

Cory was not pushy and he let me make up my mind, no pressure. That's how it's done. Dennis my point guy was great too. They made it easy to understand what I was getting for my money, important. I received a website and ads in the yellow book for less than the ads were by themselves. Great deal! Thank you.

Debra ** is a joy to work with. She represents your company in a professional manner. I have had the pleasure of doing business with Debra for 3 years and the company as a whole for 12 years. I own ** and Debra is my awesome rep. Hands down 5 stars to say the least.

Our goal using your tools to divert new customers to us has been more than awesome. This is probably the craziest statement you're going to hear and I tell your salesman Alan which we became friends over this. That I can't take any more new work. The website has blown up where our business almost doubled in 3 years. We've been a small family run business for over 50 years and it's been life changing what's happened with our connection to your company. I tell this story to my closest friends that 45 min after my website went live finally we had received a quote from a new account that was 40 miles away that ended up being a 18k job the very next day. So surreal. I'm lost for words how pleased ** is with our Hibu relationship. Thank You so much.

I have been quite satisfied with my experience with Hibu. Amanda **, my representative, has been kind, helpful and available. Everything has flowed easily without any setbacks. I hope to continue working with Hibu and especially with Amanda ** in the future.

I was all set and excited to try and get my business making money. Hibu came to me with all these promises and yet they have failed. Our web page looks amateurish, search ads have failed (I have asked multiple times to fix). We have all these unexplained charges when we told they were completely free. Even if they are Google partner they are very deceptive. Watch out this company. It is full of scammers.

It was a very easy process to get our site up and running. Hibu did a beautiful job getting our message across while creating a visually attractive site. They made professional suggestions while working to accommodate our vision. We are very happy with their efforts.

I am so glad to have teamed up with Hibu for my website! I have been working with Travis ** from Hibu and he has been so helpful and responds quickly when I have a questions or need help. He continues to walk me through things I may be confused on and appreciates my insight on things! I have worked with very few people with the skill set he has. A++++++!

I would like to take the time to express how much I appreciate Rod **. He is always helpful with helping me promote and advertise my business. Always willing to go the extra to help me. I have worked with Rod for years and have always been please. Thanks.

We have worked with Brittany from HIBU for several years now and really like how they keep up with the changes in advertising and customize new plans to hit the mark. She is great to work with, I definitely recommend HIBU.

Hibu has been a great company to work with. Dave has really kept me in the loop and on track with marketing and advertising my business, in order to keep me growing. They will do anything they can to help and always get back to me in a timely manner. I would recommend hibu to any business.

Darla was very knowledgeable about your products and I had a lot of success with your wave products. I would highly recommend Hibu and Darla to any business in Spokane. I am not very technical, so Darla did great explaining how everything works. I am looking forward to purchasing more products as I continue grow.

Cory at Hibu is a excellent sale rep. He does a great job explaining what the book and online is doing and how it can help our business. If I ever have a question all I have to do is call. Hibu is work really hard to make my web page up to date and the way I like it. Thanks Cory and Hibu.

Patrick was friendly and knowledgable and really helped my business grow. The online programs that Hibu provides has helped me get more and more business. I have been in business since 1998 and Hibu has always been there for me. Thank you Patrick and Hibu for helping my business be so successful.

Awesome account manager. Travis ** was professional and friendly. He explained all of our options and worked within our budget. Our online presence immediately improved. He even followed up with us after to answer new questions that popped up after our site went live.

I have with Janice ** at HIBU, our personal sales rep, for a number of years and have been happy with the service she has provided. We have obtained new clients from our ads and website and would recommend this to other businesses.

We love our new website, and the setup process was quick and painless. Our rep April ** was extremely helpful, and helped us build the perfect website for our business!! We highly recommend Hibu and April to anyone looking for a professional looking website at an affordable cost!

Fred and the entire team at Hibu worked very hard on our website and we are very appreciative. We were in direct communication with them almost daily. They always responded to our every request without delay and without any hassle. They helped us design a very good website that we are proud of. I highly recommend them!

I have a very small business and was so impressed with the entire process setting up my website. The sales rep was very helpful. I would recommend all business owners to do business with HIBU. I have gotten great results and have received great service when I need. Thanks HIBU!

I am very pleased with my first Hibu experience! My account representative is attentive, knowledgeable and extremely responsive. He seems to really care about my small company and worked with me to custom tailor my Facebook page and ads. He and everyone else at the company have provided excellent customer service.

My Hibu rep, Margo, is fabulous! She is well versed in the options available and what is important for my business. Her advice on my website and ads has been unbelievably kind, helpful and appropriate. Her knowledge of her clients and what is best for them is unparalleled! I am so grateful for her advice and support - she is the best!!! Thank you, Margo!

Nikki is a lifesaver! She is always so helpful with our website and related accounts. Can't say enough that she is really good at what she does. Very personable & easy to talk to. Certainly puts in a lot of time and effort with her clients. Would highly recommend!

I am so pleased with Hibu! The team listened to my needs, recommended services based on what I was looking to achieve and made me a gorgeous new website! I have already gotten a fantastic response to the new site. Thank you Mike, Kim, Shannon and Allison for all of your hard work!

I am pleased with the actual website itself. The setup process was stressful, but the end result turned out well. That being said, if it wasn't for Vito ** and his boss Tim **, we would have canceled our contract already. Your customer service is absolutely terrible. People don't get back to you, changes take forever and follow through is nonexistent. You are very lucky to have the two gentlemen mentioned above. They actually know what customer service is all about. It's not only about new business. It's keeping your current clients satisfied and happy with your product.

I find that whenever I have an issue regarding my ads, I can instantly call my rep and get whatever the issue is taken care of. My rep seems to really want to help and he "goes to bat" for me every time. I couldn't ask for better customer service!

I have been a Hibu customer for 5 years, I am very happy with my website through them. The website is visually appealing and I can easily make changes on my own website and when I have trouble their customer service is always helpful. My rep, Dave is always available and adds that extra layer of support.

Excellent customer service and easy to deal with it. Jim was professional and places the customer needs above all else. Very happy with new services and options. I would highly recommend Hibu to friends and other business owners. Thank you.

While I did like the website that was created for me, it didn't meet my total expectations! One thing that I was expecting, and I'm not sure of the proper wording, so I'll just have to explain, when going to my website from any device, the website automatically resizes itself to fit the screen. I was told that this would happen and never did. I was expecting an increase in new clients, a few would have been nice. Zip, nada, nothing, not even one phone call!

Thank you to Tommy ** for all your help. I appreciate his honesty. He doesn't try to oversell me, but recommends just what I need to help my business. Hibu developed our website and it looks great. And, with their help, we can now make changes to it as we see fit.

Very loyal and passionate. Kathy makes you excited to help your business. She is professional and comes prepared. I can shoot a text and have something added and/or changed. If she does not have an answer she will get you an answer. She also takes care of the things that I do not have a clue of how to do.

Christian ** with Hibu is our account representative. You need this guy on your team! Trust his guidance and watch your business GROW... We did. One more point I need to make. Christian is not in for the short haul, he will work anytime of the year to help out his customers. He did with us last year and again this year. His web hosting is the BEST. Trust me, we have had others to compare. Christian, Thank you for all you do for Five Star Disaster Services. "YOU ROCK".

I would highly recommend Hibu and Mustafa **. He has gone above and beyond my expectations and is always available for any questions that I have and has great ideas and never pushes anything off to someone else, if he needs to bring someone else in, he is always on the phone and involved to make sure everything happens the way it should. Thank you.

We have used Hibu for five years and are very pleased with the service. He charges a fair price and does not increase every year. He stops by often and offers suggestions and sees how things are going. We would recommend him to anyone.

My sales rep Matt ** and Hibu team member Aaron from the consultation team were on top of things getting everything put together on building our new website. They were very helpful with the process from the beginning to the end of building our new website. Everything went very smooth and Matt made the process very easy. I would recommend him to get your website updated. Great job Matt and keep up the great work!

Simply not happy with results. I was feeling very pressured my website is completely turned upside down. Various spelling errors, doesn't go on order, always getting calls from the person working on my website just trying to pressure me into things that I'm not 100% confident that will work. A lot of down talk about my business and some of the pictures I have provided. Not sure I'll ever do business with you once my contract is up for renewal.

Just wanted to mention how much I enjoy working with Stacy on our ads in the Kearney and Grand Island/Hastings YellowBooks. She is professional, and wants to make sure that our ads are how we want them to look when printed. Never rushes us to make a decision, and always comes in plenty of time before a deadline is approaching. Just wanted to give her a big thumbs up for her service to us.

Great customer service, Melanie, and Charley were great help. Love to talk to the girls. They are very sweet and helpful. They got on my computer and helped me solve the mystery of the Facebook Social App ad that we didn't approve. Thanks.

We have been working with Mitch for a few years. Last year we decided to add a website to our advertising. I was apprehensive at first as we have dealt with web design services before and haven't had the best of luck. Mitch and the team at Hibu were so helpful and made the process very easy! If you are on the fence about whether to make the investment, I would highly recommend! Thanks for the excellent service!

We are so thankful and excited by the help we received from Hibu! It took so much off my plate so that I could go back to the business of running my company! Between the marketing Hibu can do and the time I have to actually run my business things are finally starting to pick up!!

We have been very pleased with the help that Hibu has offered to us in updating our company website. Very easy to work with!! They take care of all of the details. Our rep, Dorothy is great too!! She has gone above and beyond to help us get a beautiful updated website.

We have worked with Hibu for several years now as our main avenue for promoting our dental practice and keeping connected with our patients. Hibu never fails to offer us the latest and greatest ideas for staying on top of all levels of our advertising, and most importantly, follows through with what they promise to provide, from the smallest detail to website renovation! Very innovative!

"I've been very happy with Hibu, with my website and the customer service I've received. Brent and Joan have been great, very helpful and attentive, and take care of our requests and needs quickly and correctly. They get it right the first time! We've recently upgraded our Hibu website to the pro version, and they made the process pleasant, efficient, and trouble-free as always. I would recommend Hibu to anyone looking to get great results from their digital marketing and have a great digital image.