Hibu

Imagine my surprise when $96.00 was removed from my bank account by electronic transfer. I went to the bank to have the transfer stopped. The lady at the bank told me that just yesterday, another costumer was with a similar complaint about Yellow Book. I have forwarded to Yellow Book copies of all the cancellation paperwork with proof of mailing and return receipts proving they received them a third time. Yellow Book ignores all my correspondence and now has started sending me a bill with the warning that if I fail to respond, I will have late fees added. If I had read all the complaints on Yellow Book, I would have not allowed their sales rep in my door. How can I stress this? I don't have anything to do with Yellow Book!

I told them we didn't owe them anything and that I had cancelled it via phone, mailed a letter, and emailed our Yellow Book rep. Still, they are trying to charge us. I talked to a manager, and after telling her this, I told her to contact our Yellow Book rep and take it up with him. Then she hung up on me. When is this company going to be stopped? How can they be stopped? How can a company continue to rip people off and stay in business, like they do? Every business out there needs to be warned of companies like Yellow Book and to not venture into any business dealings with them.

I asked her specifically if this was a contract, and she said I could cancel anytime. I signed her little digital signature computer, and that was that. The online ad they made was completely horrible; the proof prints they sent were horrible. And that's when I wanted to cancel but found out the hard way after talking with their rude customer service that I had to pay in full!

What can I do to make sure these ** pay for lying? I have 6 months until the contract expires and am stuck paying $130 each month. And I'm barely making it without a job. If anyone has any tips on where I can file any class action lawsuits or anything to help this company shut down for good, please let me know.

Whose job was it to make sure my ad was in the book by the deadline? No one knows. Yellowbook offers free listing online. Do not sign up with Yellowbook. Spend your marketing dollars some place else.

We accept donations and give the funds that are made to an all girls home. So it was a win, win for us: advertising at a great price and donations to a charity that is very near and dear to our hearts. Instead, we are now receiving bill after bill, each one a different amount. We are threatened weekly to be turned into a collections agency. This company refuses to acknowledge the initial agreement, will not take any form of payment except for the huge bills that keep getting larger each invoice. This is crazy! Why should we be bullied into paying money for a service we did not agree to?

Unfortunately, this call did not result in a reversal of the recent charges to my card as I had expected. In fact, my credit card was charged again for December 2010 even though that was the month the new yellow pages were published and I was not in them. I was able to call my credit card company and get some of the most recent monthly charges reversed but this only resulted in The Berry Company then mailing me bills and then making collection calls to our office. I spoke to one of their callers and explained that the bills were not valid but he said he could not help me and that I would need to call back to a different number and talk to a different department.

I, unfortunately, made the mistake of thinking my conversation with him would suffice but after a number of months went by, I received a threatening letter from a collection agency. What tops this off is not the amount of those last charges but the time I now have to invest in responding to a collection agency for invalid charges which were never approved by me.

After I placed the ad, it took more than 30 days to place a simple entry on their website. Worse yet, it was not the ad designed by the sales rep and myself. Of course, the sales rep said, "Nothing I can do." She gave me the cell phone for some mysterious person named "JR". He did not answer as Yellow Book and expressed extreme reluctance to address my concerns. He was, however, very aggressive in reminding me that I had "signed a contract". JR expressed no concern at all that my advertising with Yellow Book was worthless.

Worst of all, my ad was used to place banner ads at the top of my advertising page! And they inserted web page links in my ad for my direct competitors ahead of my contact information. Warning: don't spend a dime with these scam artists!

Our website is www.boropcdepot.com. It's free and I'm pretty sure they didn't check it. They will not admit to making the mistake and so far have not offered anything to make up for it. The number listed for us belongs to another business down the street. After looking up their listing, I noticed that it was incorrect also. The number listed for them belongs to the business next door.

We were told the advertisements in question were free advertisements and, therefore, were not part of the package. We have the marketing materials from the rep which clearly show the internet advertisements as part of the package. Having the internet advertisements wrong with a fax phone number for a year is devastating for a small business, which gets most of its leads from Google searches.

They offered us a 15 percent off and will not cancel our contract. We have spent at least 40 hours trying to be heard. A class action lawsuit is needed against Yellow Book. They should not be able to publish incorrect information and they should have data integrity procedures in place. They take no responsibility for their neglect.

Then they tried to pull the complete fraud. They told me I had signed a six month contract. I signed nothing, never agreed to anything, I knew nothing about any contract. Then they send me this 20 page contract that they said I signed. Liars. Needless to say this company is trying to commit fraud by lying to people and trying to make them think they are somehow obligated to pay them every month for nothing. Stay away from them. Their Webreach campaign is completely useless.

This year, they called to renew the ad and I said I had received no benefit from the service and did not want to renew. Today they called my office and told my staff they "just needed to confirm the details of our ad because this is the deadline." My office staff called me with "Amber's" direct line. I called her and said I did not want their service and not to call again.

I got minimum calls that wouldn't cover the ads' cost. For some ads I got no calls. I told them if it kept up I couldn't pay. I called Tom ** back but he no longer works for Yellowbook. I stopped making payments and I am now being sued. But I see there are complaints nationwide for Yellowbook. As far as I am concerned they are a fraud and should not be in business. I would also join a class action lawsuit if one is available.

The bottom line is they are trying to fish for money. They say they want to verify my add, which I never placed to begin with and then they will send me an invoice. Most of them are hardly capable of speaking clear English. I would never do business with a company with such low tactics for gaining business. I hope they do get sued for being so aggravating.

I have asked repeatedly for contact information for their legal department because in their view it doesn't matter who they speak with as long as that person agrees then they will bill the company. They had no idea who they were speaking with. It could have been some intruder in my home who thought it would be funny to answer my phone. I feel that because I am a small woman, owned business, I am being harassed and bullied by them to collect my money. I refuse to pay for something I did not agree to.

They are threatening to send the bill to collections which is going to hurt my company. It is not fair that they can do this when I didn't ever agree to their service. How can they legally do this? There is no contract with me at all. I have been harassed to the point that the stress has caused physical problems - headaches, stomach problems, and lack of concentration in my everyday job.

There were no proofs, nothing to sign off on. We were told we would have to proof read and make changes to spelling, phone numbers and content. We got nothing, so that's when we called them and told them you get nothing. I was told to file a claim; I did. We got in touch with the sales manager; he agreed that is what I should do. Then Yellow Book changed the manager again. We were never told he had been moved to a new department. Now all the calls and threats start: letters that they will start legal action to go after my assets, calls to my home three times a day, my office voice mail threats.

The new sales manager told me to write a letter about what happened. I did and he said he would take care of it. He did not. Two weeks later, I'm still getting calls and letters. Today, I called both managers. They replied that the collection company is telling them that they will take the money from my bank accounts, both company and personal and to liquidate my assets. This is what I got for trusting the manager who came to fix what they did. I should have sued them in the first place.

And the ad is so bad I have not got one call. Now my family is worried we could go bankrupt for their mistakes. Yellow Book. I hope you get yours; your mistakes should come out of the pocket of the rep who made the mistake, not mine.

I called the billing dept. countless times after I canceled my LLC and closed my business and relocated to the west coast, starting in mid August. Since they confirmed that my business number was disconnected, they told me they would offer me a 80% settlement on the total I owed to close the account. They indicated that they would send a settlement letter, which would give me 30 days to pay the settlement.

I did not receive the letter, and continued to be billed the monthly service, now with a late fee. I called several times to make sure they had my updated address, and was told each time that the letter of settlement was on the way. I finally insisted that they email me a copy so I could actually get it in time to pay it, and I received it yesterday, Sept 27. It was dated Sept. 6 and due by Oct. 7, and for the fist time, I learned that this "settlement" would be considered a bad debt, and possibly reported to a credit agency.

This was alarming to me, as my credit rating is excellent. So I called the billing dept. again, and was told not to worry. The bad debt would just be reported against my business, not me personally. I asked for a copy of this policy, since it was never explained in my initial meeting with the salesperson and subsequent calls to the billing dept.

The billing rep told me I should call a company called Dunn and Bradstreet at 800-999-9407 or 800-999-3867 to see how they would handle the "bad debt", since Yellowbook reports all bad debts to them. I called D and B at the first number, and was disconnected each time I tried to go to the "press 2 for issues regarding Yellowbook". Then I called the second number, actually got a representative, and as soon as I said "Yellowbook" she hung up on me.

I called Yellowbook billing back, and told the representative that I was never told the "settlement" would be called "bad debt" and could he please send me a copy of their settlement policy. I was told in one sentence that there is no policy, and that it is the policy, and they can't authorize a copy to be sent. Of course, I felt my head was spinning. So I said that the "settlement" amount was not worth me getting a bad credit rating, and that I wanted to pay the total amount so that I would be clean and clear. So the rep happily took my credit card payment of the amount he said was due, $319 dollars over the phone, even though my letter said that I owed $315.50 and was being offered a settlement of $252.40. They never could explain to me how to find documentation that the "closed business" settlement offered would go as bad debt. I asked to be sent a copy of my initial contract which I have not yet received.

I then had to block them from billing my credit card, and I took back the payments for the three months they had billed me after I had canceled the service with my local rep in my office. They now call me saying that I still owe them monies and will send it to collection if I don't pay. The funny part is that even when I have the girl from their office on the phone, they still won't cancel my advertising. Great company to deal with, no wonder they have so many complaints filed against them.

I called Yellow Book to request a partial credit. They said I have to contact my rep. I wasn't in the mood to talk to him because I felt I was misled at best, and lied to at worst. I sent a certified letter to the company requesting a credit and informing I would not auto-renew my ad and to cancel it for next year. More than a month went by with no response.

Today I decided to email the rep. Email got bounced, as he no longer works for Yellow Book. I called Yellow Book. The first rep disconnected me (on purpose?). I called back. Got transferred to "Investigations." Untrained staffer speaking poor English started arguing saying, "Just because font is small doesn't mean you get credit." Not at all what I said. I had to repeat it slowly for her. The problem was, I was shown how the ad would appear and how it actually came out made the font so small you can't read it. She said, "I'm looking at your ad now and it doesn't look small to me." I said, "You're looking at a computer screen and I'm holding the book in my hand. Much of it cannot be read since it's so small."

She said, "We don't give credit for small ads." I said, "You're not understanding my point at all. May I speak to someone else?" Answer: "You can call back and go through the line again and get someone else. Or I can have my supervisor call you back when she's not busy." Supervisor please. We'll see what, if anything happens.

What poor Customer Service and a pitiful, 'I don't give a care... I only work here to collect my paycheck and I'm outta here' attitude! I will never advertise with the company again and I would not be surprised if they go bankrupt like Idear Yellow pages did. Suggestion for you: Don't tolerate poor performance and customer service. I won't.

When I called in November to cancel because I have gotten absolutely no response from the ad, I am informed I had to cancel within 7 days of signing the contract in April. Now Mr. Chris ** and his supervisor are nowhere to be found when I call or email. Foolishly, I took his word. Now Yellowbook says I am liable for this ad and is taking me to collections because I am behind in my payments (I have refused to send in any payment).

They have offered me a 15% discount which they feel is sufficient to satisfy any inconvenience I had. They are billing me at a high rate for a service I never wanted. Beware of doing business with them. Once you sign a contract, you are on your own. Customer service is a joke. I am being billed for an ad I did not want. Currently, I am being sent to collections because I have refused to pay.

I received a message from Josh, saying he could not act on the ad because Pat said I still owe for one month and until I pay $120.00, the ad can not be printed. I told Josh I'm paid up through the month of October 2009, which is the last month of payments before the printing month of November. He said, send him proof of payment. I told him, I have paid that bill in October and he needs to send me my payment schedule he has on me, and to forget about the new ad. I do not want to do business with Yellow Book any longer.

I received a call from Pat through my secretary, asking if I would use my debit card to pay the $120.00, I said " Do not use my debit card period. " Two days later, $204.00 was taken out of my checking account, and I was told through Josh that the $120.00 was going in to collection and he has no idea how I can get my $204.00 back.

I called customer service and the lady said, since I am a new customer and my billing of $32.29 was too small for a monthly billing to be charged by the yellow book. I had to get charged full price after the phone book got published, why couldn't the consultant, Ken not tell me this? So I am guessing my business is too small or not good enough for the yellow book but sure they can take my money. Thanks yellow book for the horrible experience.

I contacted customer service and explained the situation. She said the contract auto renewed itself and I had to cancel it in writing. I read paragraph 4 of my contract to her where it states, "This agreement will continue in effect with respect to the Internet Services until expiration of the agreement or either Publisher or Customer cancels." She told me I was making that up then hung up on me. The next letter I received was from the collections department. So I gave them a call and ended up talking to what sounded like a rude little high school boy. Eventually, I got a supervisor on the phone that seemed to understand that controlled documents such as contracts, have revision numbers. I convinced her to look at a copy of the form I signed and had her read paragraph 4. Then I was told that doesn't apply any longer because we rewrote the contracts, then put me on hold and never came back.

I proceeded to call customer service again and told my story all over again. I become a little upset and used the words fraud, scam and attorney. I was then transferred to a very nice lady that proceeded to tell me that I was right, all charges would be removed and apologized for the inconvenience. It took three hours of arguing with rude, incompetent people to resolve a simple issue. If anyone reading this, signed a contract in 2008 (rev 11/07) and is having the same problem as I had, you are being scammed. That revision of the contract does not state that it auto renews, it expires. Now, I wonder how many hundreds or thousands of Yellow Books customers did not put up a fight and just paid for unwanted ads.

She said, "Well guess what? We have a new product that is month to month! You can cancel it at any time. Plus, it's our snazzy new internet program which is a more relevant form of advertising today. Delighted with this information, I signed up, and yes, I signed the contract trusting the rep's information. Remember, we had been working with her for years with no problem.

The economy continued to stall. About 3-4 months into my program, I called to cancel my contract. I was told that I had signed a one year contract. I was informed that it went month to month only after the year was up. I told them what happened. They said so sad, too bad, you signed the contract. I went to management. We all agreed that the rep had not intentionally misled me, but that the product was brand new and she was not fully trained on it. She admitted that as well. However, the company still made me keep the contract, even though everyone knew a large mistake had been made.

I continue to pay on this contract. Our company is still in jeopardy, so I call Yellow book to ask for a reduced monthly payment on this contract - that I would still pay it even though I was duped, but could we just spread the payments out. I spoke to one rude person after another, none of whom would agree to lower the monthly payment.

I am a business owner. I would never treat a customer in this manner. If I make a mistake, I make it right. But these companies are so big, that they railroad you because they don't really care if you return. They know they got you for the rest of that contract, and God help you if it automatically renews! Try getting that cancelled!

I was left paying 198.00 per month. I am still paying it. My business is really struggling and I never would have purchased this product if the true nature of its function had been truthfully and properly described. And, I have never recieved one single phone call from this ad. Not one. It feels like extortion.

I and my husband have called and talked to them at least ten times but they just keep telling us that this is the last bill that we will receive.

I contacted Patricia about this, and she said she would fix the problem and that I would receive a free listing. I was supposed to be contacted by another individual regarding my free listing. As you may guess, I never was. I went back to my online listing and found more inaccurate information as well as my direct number (as opposed to the tracking number). I am paying over $15,000 for services that have not been rendered. The online listing is actually hurting my business, as it has a picture of a man spraying chemicals in a building which goes against what my business stands for. I've tried contacting Patricia, but her number is now disconnected. I've tried contacting the corporate office, and all I get is "There's nothing we can do, but you can make changes at anytime." I've been dealing with this for months with absolutely no satisfaction whatsoever. Can somebody help, please?

The third problem also involved the white pages section which actually consists of three or four geographical listing sections. In previous editions, each section was demarcated by black tabs on the page edges. This edition has no demarcations whatsoever. You have to thumb through and find the first page of the section to know where you are, making it very inconvenient to use.

Foremost, we were not informed of any of these changes. We paid for a certain size ad, in a directory with a promoted certain amount of content and information. This seems to fit the definition of bait-and-switch. I would suspect that with the smaller size, Yellowbook saved considerably on their printing costs, but I do not believe any of this was passed on to advertising customers. If I had known of the changes, I would not have renewed, at least at the same cost as previous editions. After forwarding my complaints, Yellowbook's response has been an offer of 20% off our renewal in the next edition. So far, I have declined and we are not renewing our advertisement.

A few weeks later, a rep came. I explained the horrible service, the false bill that had been altered after I submitted, my request for advertising and that I didn't want to place an ad. She talked me in to a great deal, she'll make up the bad service to me with an ad in 2 other books, free online listing, etc. I told her about the voucher I have at home and she said no problem, she will credit it to me; just email her a copy of the voucher. I emailed a copy of the voucher. I was then requested to put the voucher in the mail. This was in May.

I signed and put the voucher in the mail. They sent it back to me and said that I signed it too early for me to get a credit for it. They sent it back to me. I called Yellow Book; they told me to email a copy of it. I did this for 3 different people, got harassing phone calls for the balance, asked them to please credit the voucher balance as I was promised and I would pay the balance. I have now emailed 4 or 5 times, called almost monthly, had harassing phone calls and bills and bills. They have never honored the voucher. Don't take them at their word; it may not happen.

Now, they called yesterday and said that this form was not a valid cancellation and that a certified letter must be mailed. The term "internet placement" has nothing to do with the online advertising, so the cancellation form did not actually cancel the online ad. I checked the terms and conditions, and there is nothing defining the term "internet placement" to be what the main office told me. Now, since it was promotional last year, compliment to our print ad, where is the contract? We didn't sign any contract agreeing to any internet charge. So where is the explanation of fees? Also, I checked online and our business is not even listed.

As it happened, in March, the purchase of the Maine property was finalized. I contacted Yellowbook customer service as Tim suggested, but was informed that it was now too late to cancel the advertising. I then contacted Tim, and after speaking with his supervisor, he told me to write a formal letter to Yellowbook stating that I would no longer own **. I sent the letter on March 20th which Yellowbook received on March 23rd. On March 31, 2009, I sold ** and relocated to Caribou, Maine on April 13, 2009.

I thought the matter was settled until I received an invoice in June for the advertising. Again, I contacted Tim who promised to look into the matter. For the past month, I have been calling him for updates weekly as he continued to discuss the matter with his superiors. Finally, today, he said there was nothing more that he could do for me. He told me that his manager said I should call customer service and open a claim. When I called, I was told that I could not open a claim because the advertising was already in print.

Because of the uncertainty of my plans at the time, I would never have signed for the advertising if I had thought I would only have a week to cancel. It was only because of Tim's assurance as Yellowbook's company representative that I would have until April to cancel the advertising that I signed for it. However, Yellowbook has not been willing to do stand behind what Tim, their sales representative, told me. Having exhausted all means to resolve this matter with Yellowbook, I am now appealing to both the Better Business Bureau and the Attorney General for assistance in this matter.

Since this was a donation, the number to the president of the Board of Directors was requested to verify information. This number was never approved for print. The number that was printed happened to be the president of the theater's work number at a local radio station. Imagine the confusion when people called the management number for the theater and received a receptionist at another business. Additionally, the address listed was incorrectly formatted, we do not use hyphens in our address numbers in our area. Mark ** apologized for that as well, stating that it was too hard to change it because the computer program used to create the advertisement was formatted for the other area.

Upon receiving a renewal notice, I contacted Yellow Book and stated that I would not be paying for another year. I was asked by the phone representative if there was a reason and I stated the poor service and trouble at the beginning of the process, i.e., the amount of time it took get the advertisement together and the multiple corrections. I was told it would be canceled. About a month later, I received a bill for services at which time I again called and explained that I had paid in full for one year only and I had canceled the previous month. Again, I listed all the problems. Additionally, I sent the bill in with a written note that the account was to be canceled. In June, I received yet another bill and called and spoke with David. He assured me the account would be canceled and apologized for all the problems.

On July 16, 2009, I received a delinquent notice for the time up to June when David canceled the account. Perhaps I misunderstood, but I thought David had adjusted the account for all of the problems encountered. I have sent in payment due to the continuing addition of late fees and I have requested an adjustment for the incorrect additional phone number added to the advertisement because the contract states I can receive compensation for that.

I called to cancel my ad after 1 month more and the rep on the phone stated that I had signed a contract for a year! I let him know that I hadn't signed anything but he said that I made a verbal agreement over the phone. I was never once told that the contract was for a year. I told her that I was not able to afford $50.00 a month permanently but if I got a client or two, I would keep the ad going and if I didn't I was not willing to continue paying for the ad. At this point, you would think that there would be mention of a year's contract that you can't get out of!

There was not I have called, e-mailed left messages, and apparently, the person that I spoke with is not there or the extension is not valid and there is no listing on the company directory. No one knows who she is and yet I have a contract made with a ghost!

The new Yellow Book came out in June. Imagine my dismay upon discovering that our agreed upon ad was not there! I contacted S. and was told that he was very sorry but Yellow Book was unwilling to live up to the terms of our agreement. He told me that there were numerous other customers that Yellow Book had done this to. He is also dismayed by the way his company treated his customers. Yellow Book’s failure to uphold our agreement has cost Tri-County Aluminum approximately $300,000.00 in lost revenue. This will probably force the company into bankruptcy. This account was our only form of advertising at that time.

We, as small business owners, were told that if we complied with Yellow Book’s payment plans, we would be able to continue advertising in next year’s book. I know that there are a lot of other small businesses out there that they have done this to. This deserves to be looked into at a higher level. Many businesses and families did not deserve to be treated in this very unethical and unprofessional manner. Our only hope of survival is that we gain lawful representation in this ongoing matter. Thank you for your time and we hope to be hearing from you soon.

Eventually, the bill went to collections in their collections office in Florida. I just got a letter today. The balance is over $700 and keeps going up over $100 per month. Even today, the collection calls and the letters continue. I'm now on Disability and cannot work to pay this off. I'm afraid to get a job because of the worries of possibly being taken to court and having my wages (which is none) garnished. This has kept me from finding a job. I'm hoping something can be done here before they do take me to court.

Our company is not getting exposure in our own county. They listed the cell number for my only plumber, who will have to stop working to answer his phone as to not lose potential customer calls. Not to mention the customer who is currently paying his time is not happy with him on the phone. This was so far a waste of our time and money with no results. We lost business due to this mishap!

He emphatically said that the 2 bills would never overlap, my home county's directory billing would have started in 7/08. Even though I asked repeatedly how the 2 bills would not overlap, he said, Trust me, they won't overlap. I paid the 1st billing for the adjacent county's directory in 3/08. It just kept bugging me how the 2 billings would not overlap. After many unanswered attempts to reach my salesman, I called his supervisor, Todd **, about the matter. He told me that of course the 2 billings would overlap.

This supervisor could have cared less that I was lied to and told me that he has had trouble with this salesman before. His only solution to the matter was to try and sell me additional internet advertising. I even talked to Lisa ** who talked to Maria **, Asst. V. Pres. of advertising and public relations. They said that there was nothing they could do. I owed the money for the entire year. I was able to cancel my home county's directory. I stopped paying the bills because I was lied to and because of that Yellow Book breached their contract with me.

If I had known the 2 bills would overlap, I would never have advertised in my adjacent county. I would have stuck to my home county's directory. By the way, I have had only 3 calls in 10 months from the adjacent county's directory. Now I am being hounded by collection attorneys. I just received a letter from a local attorney giving me 10 days or else.

I paid the first billing for the adjacent county's directory in 3/08. It just kept bugging me how the 2 billings would not overlap. After many unanswered attempts to reach my salesman, I called his supervisor about the matter. He told me that of course the 2 billings would not overlap. This supervisor could have cared less that I was lied to and told me that he has had trouble with this salesman before. His only solution to the matter was to try and sell me additional advertising. I was able to cancel my home county's directory advertising. I even talked to Lisa ** who talked to **, Asst. V. Pres. of advertising and public relations. They said that there was nothing they could do; I owed the money for the entire year.

I stopped paying the bills because I was lied to and Yellow Book breached their contract. If I had known the 2 bills would overlap, I would never have advertised in my adjacent county; I would have stuck to my home county's directory. By the way, I have had only 3 calls in 10 months from the adjacent county's directory. Now I am being hounded by collection attorneys. I just received a letter from a local attorney giving me 10 days or else.

Wow, then I found out that they had run the ad anyway not only in one county but three. I never signed a contract so I figured it was their mistake and after they sent a bill I explained the situation to the new sales rep who only called to sell me more of what I didn't want, that their office or sales rep made a mistake and to stop billing me. It did I thought it was now over. This was in PA.

I now reside in Illinois since May of 2007. Just now in Oct 3rd 2008, I received a summons for court from Chicago Yellow Book wanting a grand total of $8500.00. What? I never signed a contract or met with a salesman but there it was my name signed on a contract dated May 23rd, 2005. They even spelled my name wrong and the signature is no way mine. Now I have to go to court on Nov. 13th and spent $3000.00 for a lawyer for a fake contract. I plan to counter sue for an undisclosed amount. Also it seems that they had run the ad in 2006 and 2007 without even contacting me or even calling to see if the number was still good. I think I have a great lawsuit against this scamming organization they call YellowBook. Please help sent me story.

Also during our presentation, we were told that what we were purchasing would be for 4 months and if we were not satisfied at the end of the 4 months we could cancel. We have not received any business (zero) from our ad and I tried to contact them to cancel and now they say it is a 12-month contract. I have tried contacting them to no avail and have left a message with who I think is the senior manager and have not received a call.

During our sales presentation we were told we would be contacted to view our ad before it was posted, but never were. I only happened to notice when I got curious one day and went searching. We were never contacted to preview our ad or to accept it. The phone number was incorrect. As you can see, there is a pattern with their sales presentation, tell you what you want to hear then say they were mistaken after you have discovered what they promised was not true. I strongly recommend you avoid using Yellowbook.com to advertise your business as they have not been truthful in anything they have said.

Being called repeatedly, tying up phone lines and our time, tons of frustration with these people!!

serous financial and mental anquish issues ongoing

Was contacted today by Yellow Book wanting letting me know that my account was overdue. When she explained what the charge was for I told her that I do not remember authorizing the listing. She immediately contact the legal department to replay the telephone conversation. I listened and true enough it was my voice, but in this recording the supervisor had me acknowledge that I was authorizing the listing and proceeded to tell me how much it was going to cost a month.

If I had honestly had that particular conversation I would have hung up on him at that moment. I would have never told him I have the authority to make such decisions. I am thinking that they tampered with the audio recording to suit their business.

They continue billing me and now have me in collections. I not only want them to bring my balance due to zero, I want my initial $150.00 back. I intended to move out of NJ fall of 2007 but didn't until March 1st 2008, delayed because of legal issues with my mom passing in 2007 and getting her house sold and my bankruptcy paid off.

It is very upsetting to contact a company so many times yet continue to be ignored. They are unethical and fraudulent. They conveniently ignored me so they could continue billing me despite that I cancelled this service last year well before the ad was even ready to go to print.

I contacted my sales Rep Carlie Beaks and she assured me that she would take a look and take off the banners that would not get me good results! I wrote to her telling her that I did not want any of the banners except for the one I thought I had paid for for $75. As yet she has not returned my e-mails. I would like to get back the $964 that I paid with my credit card (to keep my credit safe), and since I obviously cannot trust them to do the right thing would like to Cancel my account with Yellow Book (for all the on-line Banners). I also have prepaid for advertising in the Yellow Book which comes out twice a year, of course I need to keep this and have no problem with this.

A friend just e-mailed me www,consumeraffairs.com in which similar stories like mine are told about Yellow Book. I also received a check for $110 from Yellow Book stating that through their discrepency they made an error. A reference is made in this report to an activation check scam. When a business receives this small check and it is deposited it triggers a monthly payment for advertising. The warning is DONT CASH THIS CHECK! unfortunately I was unsuspecting.

I have a small tutoring in-home business and simply cannot afford these extra enormous costs.I feel this is a scam and I have been taken advantage of.