Hibu Reviews

This has been, without a doubt, the worst business decision I have ever made by entering into a relationship with Hibu. In November of 2014, we turned over our Google Adwords account to Hibu. I knew it would take some time to return to the results I was getting when I was running our Campaign with Google but I did not anticipate that we would be down 90% in sales during the required six month commitment. I was in contact with my Hibu Google Adwords representative during this time and expressed my concerns. He was responsive but it seemed I was responsible to change the downward sales spiral with little or no input.

Did not contact me when they said they would. They said they would contact me before anything went live, then billed me. Then they called me to get paid. I said, "You forgot to call me." Then told them I wanted to cancel repeatedly. They keep calling. One time I asked, "Where I see this advertising I paid for?" He said, "The ad was taken down." The next time they billed me again this guy said, "We are still running ad for you so that's why we are still billing you." I said, "I canceled months ago." This went on for months.

I want to say that this is by far the worse company I have ever worked with. I am trying to start a new business and a friend worked for them so I started to work with her on building my website with the understanding that we would not publish until after the first of the year so I could get some capital in first. I wanted to cancel but they still charged me. They fired her as well as a lot of their NC based employees but was still sending me communication from her. I never got to see the website nor did I say it was ready to launch.. Think twice before you work with this company.

I'm still dealing with this company because they are trying to get pay over an account already close. Since 2013, I ask to close the account during many phone calls about complaining for their bad web advertising/creation and managing work. They also "reimbursed" hundred of dollars to that account base on proof about this unprofessional work that has had also consequences to my company, in terms of bad publicity. Lately, they insist that I owe them money, and even threat me with legal consequences if I refuse to pay them for nothing. After almost two year, they insist that the contract was not close because I did not write a letter asking to do so. If that procedure was needed to do, why they did not told me, through any of the many calls and emails? If someone knows anything more about this issue, please let me know. BE AWARE OF THEM. They are bad and unprofessional.

This is the first review I have taken the time to write, but it needs to be stated. This company needs improving if they expect to be around much longer. I have worked with the same sales rep from Yellowbook/Hibu from the start of my business in 2009. The website they designed for me was riddled with mistakes from the very beginning and getting the changes made were very difficult. In April of 2015 when I called my rep to tell her I wanted to cancel the website altogether, she told me she had not been with Hibu for the past several months and that I would have a new rep.

Their contract holds the signer personally liable if the business suffers a hardship and is unable to make payments. My business had to close. I advertised with 4 other companies and HIBU was the only advertiser that sued me personally 2 years after the business closed. Read and understand the contract. It is a one way contract in favor of HIBU/Yellowpages.

HIBU 's Web design was unsatisfactory so we cancelled it but continued to be charged a monthly fee. They sent us to collections and have been terribly rude to us while we attempted to recover our money back. We received no end product and they claim we owe them money. I asked for a copy of the Web design so they could prove they gave us something in return for what we paid for and they refused. Please use caution when using them. They overcharge and under produce. Terrible.

They offered me hibu service for my website, not knowing they didn't know what they were doing. When they showed me the way my website was going to look like, I was really??? My daughter is 2 years old and she does a better job than them. So I called back and asked them to make a lot of changes, but they did whatever they wanted to do. And without my permission, they activated the website. I didn't know about it till a customer told me about it in a funny way. So I called back again and all they said was that they were calling and calling and no answer. But are liars and lazy people in that small company. I just canceled with them. Please don't sign up with them. They don't know what they are doing. Good luck. Buuuuuuuu............................................ to hibu.

I advertised with HIBU for 4 years. I bought a small campaign for my consignment store that totaled $65 per month. That included a couple listings and a box around my listing along with a website that I never used. The problem occurred when I moved my store last August. I normally have a live salesperson call on me every year. I was busy moving and was never contacted by anyone at HIBU. When the new phone book came out, my business was listed incorrectly with my previous address and I started receiving bills in the mail.

This company contacted me to advertise with them in the book immediately as it was supposedly coming up on deadline. They told me I would get multibook discounts and we needed to do it NOW. I gave my ad rep $1200 in cash because they showed up on my jobsite and needed it immediately and was not able to take a credit card for the payment. I cancelled a few days later after having a chance to research the company. I was told I needed to do that in writing (Which we did on Dec 18, 2014). This is now May 13, 2015. I have been promised a full refund and I have only had a partial refund. Every time I talk with someone with this company I get the run-around and keep being told that the balance of my refund is on the way. I have been very patient with this company, I am not longer being patient.

We were convinced to have HIBU create a website and get us verified through Google and Yahoo. The promise was that when our type of business was googled, our company name would come up first, and with a touch of a finger, our phone number would be dialed. Not only did that NOT happen, our competitors name would come up instead. Not only were we not coming up first, we had been suspended from Google! We tried, on numerous occasions to remedy the situation. The only response we ever got was, "Sorry, can't help you." We finally fixed the Google and Yahoo situation ourselves. The website was a bust, full of misinformation which took months to fix. Emails we have received, still have the wrong physical address of our business, no traffic to speak of. The whole incident was under investigation, but to no avail. Phone calls were not returned. Emails not responded to.

So the last days of March we receive a visit of a Hibu representative. This is how he reeled me in: PAY ATTENTION: "$139.99 per month", "month to month." "We will set you up on the top pages of Google." (I am already listed everywhere so I think immediately, "Yes I will go up faster.") "We will use the same domain you already own." "I will make a video for you for free." By April 2nd I say yes to the deal. They start working on my site and did a less than fair job (Yeay. They used the colors I asked. Yeay.) However I was patient and thought oh well they need my input. I give input, they fail miserably writing with spelling mistakes giving the wrong idea of my business and so on.

I got a call from a very nice salesperson from Hibu who really sold me on their services and what they could do for my new business. After that I was put through to a marketing consultant whom I was very impressed with. She was personable and connected with me etc. After that it was all downhill. First they (I don't who) created a domain that wasn't even related, then someone out in (I don't where) closed my account completely. Then another incompetent created a new domain and used a template that someone (I don't who) chose for me. Then someone else out in the Philippines somewhere without my approval or input went live with everything wrong on it. They even had Nicole Miller's (the famous fashion designer) signature under my name because my name is Nicole, but it's NOT Nicole Miller!!! Everything about it was crazy and wrong and everyone person I spoke to was completely uninvolved from the neck up.

When the business closed and the owner died, I contacted them immediately. I was told to send death certificate. I did as soon as I received it. I now get a letter from collections!! I contact hibu telling them. They had no record. I asked them if they documented like I documented the conversation. On hold...on hold... Yes they found it but need to find the additional information they lost!! On hold...on hold... Bad enough dealing with a death, closing a business, doing what was needed and then they do not do what was handed to them to do!!!

This company is horrible ever since Hibu has taken over, good luck trying to understand them. I used them in west Virginia about 2 years ago for at least 5 years prior. I paid my yellow page ad in full every year but would still get a bill from them on a monthly basis. I would have to waste my time and call up my sales rep who was also worthless, and have her resolve it. I had to do this every single year. It's like their whole staff is completely incompetent.

We are a small medical office trying to exist mainly on Medicaid patient and were forced to cut costs. Two years ago, to cut expenses, my office manager told the HIBU representative (1) we didn't want the internet ad (but he checked on a form that we did) and (2) we wanted to delete the ad under psychotherapists. Regarding the second item, we were informed since we were "grandfathered" or "bundled", deleting an entire ad would not save us a single cent! When I found we were being charged for the internet ad, I called and was told it was too late to change anything.

I am extremely distraught at all that has happen since I signed with Yellow book. Hibu has taken over and communication is null and void. I too have been with them for over a year and in Feb I got a phone call from one of their agents that my video for my business was no longer going to able to be used and that my website would need to be redone. Otherwise my site would go down and I could purchase my web address and leave them. I was pressured into allowing them to at least redo the video and website and that there would be no obligation unless I approved it.

I signed up with hibu last year, was never told it was Yellow Pages. Paid for website development which was fair, to say the least and also paid monthly for a video which was never produced. Absolutely no calls based on the site. Now, I'm trying to protect my Domain name and get my original website back.

Since receiving this bogus bill that I owe $666.21 for services that were not to start till April 1st you have stated that I was refunded 427.50 on March 02. I checked with my credit card company and they said that I was charged 427.50 not Refunded!!! I also don’t owe you the 238.71 that you also billed me. YOU OWE ME $427.50. I am canceling my agreement with you due to a clear breach in the contract before it is even suppose to start.

I am a patient person, which is why I let these crooks steal from me for longer than I should have. My banner ad which is supposed to display on the HIBU site has gone from getting 1000+ impressions per month, to under 10 per month. It was that way for about 3-4 months before I noticed this and called to ask my rep, **, why this was happening. Well, after leaving 4 messages over the course of two weeks and getting no response, I called the main number to ask to speak to another rep. They got me to his "boss" **, who told me it was Google's algorithm changes that made my ads slump like they did. Not only was she wrong, I believe she knew what she was telling me was a lie and was purposely trying to be deceptive.

The sales guy came out with him and his buddy several time selling, selling, selling. Made promises of the world, showed me results from other clients in my industry. They assured me that I would get 100 calls a month so I essentially planned my future on that promise. I actually got at most one or two promising calls...the rest were telemarketers. At the time they were signing me up for this program that cost over a thousand dollars a month, I told them that I was a new business and if it wasn't going to produce what they said it would, I was not going to be able to afford it. They said, not to worry...

Back in about 2002 I was called by a yellowbook rep asking me if I wanted to renew.. I was on vacation at the time and said "no, I wasn't really getting much from it since the internet had already taken over." Only to find out now that they renewed my contract and then some to the amount of 12,000 dollars.. I will sue them, they are very unprofessional and greedy. The rep apparently needed commission money at my expense! Anyone else have this happen?

Took out a website with Hibu/Yell, the service at the beginning was brilliant. Once we decided to cancel the website (due to being told several different things and lack of communication) it took 3 months to actually cancel the website-- meaning money being taken from our account every month and then took months to get the money back. Very disappointed and would never recommend them to anyone.

Hibu took much longer than the time I was quoted to design our website. The first draft had spelling & grammar errors. The entire content was plagiarized from our original website. After several months of making several attempts to correct the mistakes and make the website acceptable I started working with a different website designer. Hibu charged me $487 for a website that never went live and refused to refund the fee. I spoke to several customer service reps (left several messages that never got returned) and they all basically blamed me for not contacting them within 7 days. I would NEVER recommend them for any service.

It's my first year in business, and I have been trying to do most things on my own to save money, such as creating/managing my website etc. I had originally developed a website through Wix in late May, early June of 2014 as my office opened June 9. Several times a person who claimed to be our local representative for Hibu/Yellow Book came into the office wanting to talk with me about how their company could improve my SEO. My office manager repeatedly told them we were not interested at this time. As our office became busier, I had less and less time to manage our website, and was frankly getting frustrated trying to play the SEO game as I'm a chiropractor, not a webmaster. I finally agreed to sit down with this local representative and discuss how Hibu could help people find me easier on the web.

For ten years, Yellow Book has mistakenly published my private phone number with the name of a business. Every time I call, they say they will fix it... But the new Yellow Book just came out and they have it wrong again. We get calls in the middle of the night because of the incompetency of Yellow Book. If they get this wrong and can't fix this, how many other mistakes do they make? Why would any advertiser waste money on a publication or website that can't get information correct? There are way too many other good ways to advertise. Besides, let's face it, Yellow Book is a dead horse. Everyone I know tosses their copy straight into the recycle bin. I urge advertisers to stop wasting money with Yellow Book.

I've been the administrator for our company's account with HIBU Web services and have been completely frustrated with the horrible customer service. Almost 100% of the time I call in, I'm on hold for at least 10-20 minutes and consistently had to call back 2-4 times because I've been hung up on. Then I have to explain the reason for the call all over again. The reps do not seem to know much about the services offered and I've been transferred between departments and back to the beginning person again - having to explain things all over again. It seems to me that there is NO customer service - only excuses about why this or that did not get done and why they cannot do something.

Pretty much a scam Co. After 20 years of selling their products, they didn’t even pay me the final commissions I earned.

I paid in full when I signed the contract. I had to email my sales rep 6 times for a receipt. I'm receiving bills that she assured me were a mistake and learned today they drafted my bank account without authorization. No one will call me back and the customer service reps cannot cancel my account and tell me my payment in full didn't cover the Web reach. I have documentation proving otherwise but cannot get anyone to return my money. Stop drafting my account, or even cancel my contract. The reviews about this company speak for themselves. I may be forced to waste time and resources on resolving this matter legally..

I run a small independent restaurant & was approached by a customer working for Hibu. She presented the website design and maintenance and it looked pretty good. I was looking to freshen up our website so I signed on with Hibu & was assured I would get a personalized site built to my specifications. Six months later I still have no live site that was acceptable. Everything about the site they presented was poor quality and I never approved the work because it was unacceptable. When the charges started coming through my bank account the rep assured me she would get the charges backed out once the site was live.

I advertised with HIBU (Yellow Book). They wanted me to eliminate my local numbers and my 800 vanity number and use their local RCF numbers to track my calls. Instead they listed 855 numbers and when I discovered the mistake, my representative acted like it was my fault. Instead of giving me credit, they are trying to make me responsible for their mistake. I have spent well in excess of 100K advertising with them in the past and had good experiences. I am not sure if it's the company or the rep I had? I have retained my attorney to fight this. If there are other persons who are having a similar problems please feel free to reach out to me.

We have signed a contract with Hibu to manage our online adwords account and they did NOTHING but make us spend 30% more than what we should for NOTHING. We have the same amount of clicks, same exact sales, but a much higher expense. The aggressive sales lady, Erika **, should receive the Oscar for The Biggest Liar of 2015. Now we are bound to a stupid contract and she said I have no option and I can't cancel it. She was very rude and unprofessional. I just wish I had read their review before falling into this scam!

If you are considering marketing you should "read" this advice. Never allow an employee to sign "ANY" contract and have a standard agreement signed acknowledging they may not sign any contract. Put a sign on the front door stating employees are allowed to obligate the company. A Yellowbook rep (now HIBU) targeted an employee at our firm. They offered apple pies and such making friends (verified via a company email). The contracts came to the tune of 30,000.00 per year. Yes, 30K for a print ad in the directory. Well if that wasn't enough, they printed the incorrect phone number to a service business with no retail sales (only service calls). Four long years of harassment and a fancy lawyer sporting $200 shoes seeks judgement for the wrong number. The contract displayed the correct phone number but the ad did not. The verdict: They get their 30k because we did not find their mistake.

I was promised by my rep. I would not be charged for non-chargeable phone calls - Hibu does not even listen to calls. They charge you for every call. Thank God I paid with Amex and they reversed all the charges - it took months. Worst customer service I have ever come across. They are robbing the small biz owners!!! A lawyer should bring a class act suit against them - immediately. Please do not go with this company or you will be living in a nightmare.

Signed up for Hibu/YellowBook's online service for lead generation - the entire experience was truly awful and I cannot stress enough that no one should use them, a waste of time, money and effort. Some of my many issues with Hibu's service:

I have a very small business for which I created my own website 14 years ago. It has since become outdated & in need of updating. I was approached by a local Hibu representative who said they could re-do my website for $504, make it mobile friendly, increase my SEO/traffic/customers & still give me control over editing, content & updates so I decided to give them a try. **Hibu's "100% Satisfaction Guarantee - your money back if you don't love your site!" was the ultimate determining factor.

We own a small takeout and delivery business in Pennsylvania and hired Hibu to do a website update on what we had currently been using. Our salesmen came into the store and told us that we would be able to be seen on mobile and that they would help us get more traffic via the web. I signed a one year contract and gave them access to my bank account via ACH (huge mistake). They build us our agreed upon start up price of $400 and were to bill us approx. $100 a month for the next year once the site was built. Well unfortunately what they built originally to start was a 0 on a scale of 1-10. I met with the salesman and told him what I wanted knowing it wouldn't be perfect to start. Well after I saw it I was not happy and figured I'd deal with the 3-4 hours of aggravation with the web designer when I had time (big mistake).

We contracted for advertising services. The program did not perform as promised. We called and informed them we would not be renewing contract and to take us off auto renewal. They said they would do so, but could not terminate early, which in regards to the internet advertising was untrue. After reading contract it states we can cancel after 6 months. They also stated even though it should be off auto renew we should receive letter stating what the cost would be if contract were renewed and to send back at that time our final decision. LETTER WAS NEVER RECEIVED.

I was approached by Hibu salesman Youssef ** for their Pay-Per-Click services. I was wary given the success of my existing campaign but he promised that Hibu could outperform my campaigns since they were a Google Small Business Partner. I was still hesitant and offered me 1 month FREE where they would prove to me that they could outperform the existing campaign. I then asked about cancellation procedures. Youssef then stated that I could cancel at anytime for no fee. He said Hibu does 6 month contracts but that there would be no fee for cancellation and "it was just a formality".

A representative of Hibu came into my store promising cost effective advertising. After reading other customer reviews I was hesitant to give them my business. After coming to an agreement that they WOULD NOT do an automatic draft of my account I agreed to give them a 3 month trial. The problems began immediately. The websites and affiliates they work with said we had to remove the words "ammo and knives" from the store description and search words. I run a tactical, prepping, and self defense store. Naturally ammo and knives are part of our inventory. The 1st ad that was run was only run in a very small geographic area despite being promised it would be run in several geographic areas including a close by major city.

After 4 months, still they did not post in major search engines. Paid $700 for design, after paying for monthly charge to upkeep the site, still I am waiting for major search engines. I will have Go Daddy. They can kiss my ass.

I have been in the phonebooks with display ads since 1995 and as far as I'm concerned Yellow Book or Hibu for all practical purposes will not exist for me after this book expires. I'll never do another ad with them due to their insane collection/billing dept.

Salesman told me they will build a great website. Laid out the $399 and wasn't happy with the product. Didn't matter to them, they continually charged my card $105 per month. After 4 months of promises (they told me the girl had cancer- boo hoo) I cancelled. They told me that they can't refund the $399 and I'll be out the monthly charges. I verbally abused these people until I got every last dime back. I will now find someone locally who will build me a site. To hell with them and their ** practices.

HIBU bought out Yellow Book. I had previously run an add with Yellow Book and was continuing to pay my bill at $150 a month till the entire contract was paid. Next thing you know HIBU starts billing me for the new yellow page book for the same area for $348 per month. I never signed up for a new ad and when I call HIBU they said I did sign. I said "hell no I did not." I absolutely did not meet with a representative and did not negotiate another ad. Did not sign. The Hibu phone rep then said that "OH actually it was a voice recorded contract." So supposedly they're trying to say they record a voice. My response to that is "NO I did not talk to anyone, never discussed any ad at all and definitely did not give authorization."

After advertising with them for a couple of years I added a second business to the listing because I was to get a website for it. The website never appeared, the person who sold it to me was "promoted" and they just shrugged it off. I paid the bill monthly anyway until they started to call to renew the listing. I let them know in no uncertain terms I wouldn't continue to do business. I got no less than 15 more sales calls, one guy called me 3 times in a row when I hung up on him. I finally found if you use the "f" word they get offended and leave you alone for a while. Did I mention they sent daily sales emails? I asked them repeatedly for a final bill and they refused to give it to me. Today they now say I owe $300.00 more which I know is a lie and so I will be reporting them. They refuse to give me an accounting of charges and payments. Believe me you don't want to go near this company.

I called Hibu who runs Yellowbook and was told if you don't pay for a listing you are not in the Yellowbook. I pay for phone service on multiple lines and don't even get a free listing as we used to. What a bunch of crap!

Signed up with Yellowbook online and paper back in 2009. Did the artwork myself, full color page, beautiful ad. Months passed... 2 or 3 calls in - no sales. Spent thousands along a year. I decided to stop paying. They sue me... Lost it in court since I signed a personal guarantee on the contract. I am paying $800 for 2 years for advertising that did not work. Don't be fooled. Yellowbook is not a marketing/advertising company. They are a bunch of collection lawyers just waiting to get on you and squeeze you like you'd never imagine. If you are looking to spend money advertising your company... for your own sake, find a better way.

RUN RUN RUN - if a Hibu representative shows up to your business, tell them no thanks. I promise the following will happen. You will sign a contract, the rep will never come back and then they will just pull money from your account. No follow up and once your contract is over they will still pull money out of your bank account and then you will have to fight to get your money back. BEWARE of HIBU, not a good service!!!

I was visited by an employee to discuss setting a website for my new growing shop. I thought I was getting a good deal but in fact they tried taking more money out of my account then agreed. I had hassle trying to get what I wanted, poor quality for my money. I email them a number of for them to send "sorry you have cancelled with us," I had not. I just wanted this sorted but since they had done this, it saves me the time of doing this. Don't go with hibu poor service!!!!!!

I signed a contract with HIBU in July. Two weeks in, I was questioning the effectiveness of their management of my account because I has spent $600 and had less than $150 in sales. I told them something needed to be done or I would have to cancel. A month later, I requested a cancellation because after $2500 of spend, I still only had $150 in sales that I could track. They didn't track sales despite telling me they would track conversions - they only tracked clicks and said that is their job - to send me traffic, not convert sales. They weren't even using Google Analytics to track the quality of the clicks they were sending.

Worked at Hibu and our manager made us have meetings on "Google Hangout" which is facetime on your iPad. Our manager told African American employees to "smile" and to "Open their eyes" so that he could see them. This was reported to HR and nothing was done, the manager did not get in trouble and never apologized for the racist remarks. Even when the remarks were made and someone said "I cannot believe you said that" Mr. ** just laughed.

Contracted with Hibu to take over our SEO and PayClicks and website design! Website design is from template - nothing creative about it. Received 10 clicks in ONE month! from our online supposedly, except that when I tried to find our company, I COULD NOT! We FINALLY cancelled with them and went back to Yodle! Hibu even sent a cancellation confirmation, and then TOOK MORE MONEY OUT OF OUR ACCOUNT!!!!! Sold us this big pile of POOOOO and did NOTHING really for the 2500.00 they took! WATCH OUT, BEWARE!!!!!!!!!! Opt for a DIFFERENT SEO COMPANY!!!

I tried multiple products, print (no response), Online Banners - was told by my rep there were only 4 per heading. There were 72 in my rural area. It took months to correct and refund me. I continued to advertise the banner and the billing department hit my credit cards for random amounts of money up to two times what the billing was. I finally cancelled my card and told them they were too stupid to handle billing. A couple of years later I again was talked into Search marketing. My specialist, John ** gave a great presentation and talked me into trying a program. I got not one call and lost several thousand dollars! I would not do business with Hibu!

A HIBA rep came into my office to renew my ad. I first had him cut it down to a bare listing as they had screwed up last years by using a picture that belonged to someone else and I got billed for using. He then started telling me about this new magazine they were putting out. I told him NO many times and then he suggested I try it for a month or 2 and cancel if it doesn't work out for me. I signed their one page contract on a tablet and was told that his printer was broken and he would send me a copy of the contract. 2 months later I called them to cancel the ad and was told that I had signed a one year contract!! I insisted that there was nothing on that page saying it was one year and at that point I was told it was actually a 6 page contract!!! I called repeatedly hoping to get to someone that was intelligent enough to help me but never succeeded. Of course I stopped paying, it went to collections were I was harassed with repeated faxes, phone calls, emails, letters etc. I AM SO MAD!! This seems to be protocol for this company. There really should be a lawsuit to drive them out of business for such contemptible and fraudulent business practice.

I was promised the world with the business service and offered at a so-called cheap rate!!! The site did not produce a single lead to my account let alone help with sales!!! I contacted the company via email - big mistake. If you are lucky, a week later, you will get a response of a pre-written letter, that is just insulting!!! Phoned to express my concerns, waste of time, said I would pay the balance in installments over 3 months due to fact that I was not happy with the service. This was agreed, but every day I receive threatening emails saying that they will be sending my details to the bailiffs?? I have now decided to cancel the account with them and told them this but have had no response whatsoever except to say I owe them £50??? - which was already paid and my account states the balance as zero!!! My advice to anyone contacted by this company is to just hang up and bar the number although they will then try again with several different numbers!!! TOTAL WASTE OF TIME AND MONEY!!!! AND A VERY RUDE COMPANY, THAT APPEARS TO BE COLLAPSING AT AN ALARMING RATE!!!

A sale representative came to my business and I said I was not interested in renewing my contract with Yellow Book/Hibu. The sales rep convinced me to renew at a deeply discounted rate. I signed their computer pad and the salesman stated he could not print out a receipt, but would email me one at a later date. Month later I am getting billed for services I did not agree to and told that I signed a contract for them. The company would not accept my protest and continued to bill me for these services. They then sent me to collections for this amount. I wasted over 2 hours of my time for the $197.82 and finally paid them because it was not worth my time to fight it. This is a poor way for a company to make money and I certainly would advise against ever using any of their services or products. I hope others will be cautious of electronic signature since the company can attach anything they want to them and it is difficult to prove otherwise.

I recently received a renewal for my advertising account from hibu (ya). I contacted hibu and asked to cancel my advertising account as I found it was not working for me. The person I spoke to said they would cancel the policy and after giving the reason for leaving, thought everything was confirmed. I then received an email saying hibu was rolling my policy on for another year. I was then accused in so many words of making up the whole cancellation story.

My photos of Yellow Books never distributed was never allowed in as evidence so I lost my case in court so this may sound like sour grapes. I had advertised with the Yellow Book. The sales people promised high distribution and many other items to gain my trust. But they lied. I found likes of Yellow Books never delivered. My advertising was to have had internet Benefits yet they had put the wrong address and even wrong phone numbers giving the impression I was out of business. I lost in court as I could not represent myself in trial as I was an LLC yet I was made to pay for the Ad by bit LLC and my personal signature. Though this is illogical that I could not defend myself. I could not afford a lawyer at the time of court as I was injured and lost nearly everything. So when I went to court without a lawyer I lost my case. No one even listens to your defense.

I signed up for 1 year with Hibu/Yellow Book. I dragged my feet giving them access to my website as I was leery about letting someone have access to it. My fears came true when I found that instead of them creating their own website that customers would access if they came to me using their advertising, they hijacked the account I had paid to have carefully crafted and paid good money for, and replaced it with a website that was full of spelling errors, mistakes including wrong address, poor syntax and words that appeared to come from poorly speaking foreigners. I finally managed to get them to take down their website and let the traffic go back to my website, but have had to pay for their worthless website all year. I've cancelled at the end of the year contract, but am still getting bills for the website I never wanted or used.

I called HIBU INC. formerly Yellowbook Inc. @ 1800.929.3556 on 7/9/14 to cancel my subscription. The reason for this was simply because they had not finished any of my websites & it has been 5 months now. They told me I was all set and canceled, I just needed to pay a balance of $73.00. The payment was sent out the next day. Today 8/11/14 I received a bill from Hibu for $158.00. I called the company, told them I canceled weeks ago and they told me there was never a record of me even calling. They also told me I just so happened to sign up a new contract. I requested an email of the signed contract, it is clearly 100% forged. This company is the definition of unprofessional. A customer should never be put in my position, especially after months of paying for ABSOLUTELY NOTHING.

Met with sales rep to look at renewal of book and told him I wanted to cancel. He went on about digital advertising digital phone book. I said send me something to look at. Hell all it was was a damn BS website. They charged me 399 to set up. I called them and told them I already have a website and have for some years, then I cancelled. They sent email confirmation saying the website had been cancelled and the 399 would be refunded to my card in 10 to 15 days. LIE. I contacted American Express and have uploaded the email saying they would cancel and refund.

RE: HIBU Inc. fka YellowBook, Inc. I have officially received a demand notice from Rauch-Milliken International, Inc. acting as a collection agency for HIBU/YELLOWBOOK. This was done because of my refusal to pay for an automatic renewal that I didn't want. After trying unsuccessfully to cancel this account before and after it renewed, I simply wrote cancelled on the monthly bills and mailed them back to HIBU.

A representative from Hibu Global came to our business and really talked up doing a website for us. He gave us a price for making it and the monthly price but we received no contract. We were to email in pictures that we wanted on the website which we did and they said they never received them which I did 4 times, still being told they never received them. I also wanted our toll-free # on the website which they did not do. When I started complaining about this I basically was told to try again sending pictures.

Let me shed some light on the subject. First of all, very little other than print directories are done in house with this company. They have had many side products, all sublet and that is why everything costs so much above normal. Websites are now outsourced as they cannot afford in house folks they did. Customer Service stinks because of the layoffs, half the manpower to do twice the work. Communication between offices and field personnel (sales people) is just about nil. Honesty, not in their vocabulary. Most of the reps that leave go for one of two reasons: They cannot or will not work into the nights and weekends to make ridiculous quotas for the markets (once I was told to go get about $50 worth of donuts and go to the contractor area of Lowe's, treat the guys and get appointments set).

Get charged for calls that are not true leads. Have to waste time reviewing calls each month then have to call in to dispute calls. Biggest waste of my time with only 2 actual legitimate calls in over a year! Contract is for one year and could not wait for that year to come. But wait they delay putting zones through so now I have another year to deal with this BS! DO NOT SIGN UP YOU WILL BE SORRY!!!!!!!!!!

Very bad company - they are scammers!! I signed up with them in June of 2013 but they say because of web page, it's 2014. They attached wrong website to my business, charged me for it... Wouldn't let me out of contract. I have wrong numbers from different areas call that business were closed, charged for that... The pay per call is a complete scam! I am not paying my bill and will counter too.

I had an email conversation with a Hibu employee. I am not sure how he got my email address... He told me that Hibu creates professional websites. I wrote back that the Hibu sites I have seen are anything but professional. In fact, they look very cookie-cutter to me. I also gave the URL for some of the many I have seen. All I had to do was perform a Google search on this phrase: "Hibu USA" and there they and many more were.

I have had a small business for 19 years and have been listed in the yellow/white pages of yellowbook UNTIL this year. I called them. I did not buy paid advertising as my listings were already in the previous books. Was told "I'm sorry, Ma'am, courtesy listings are not guaranteed even if they were in previous books." Also, they are really riding on AT&T's coat tails - books are almost identical.

Hibu has continued to bill though I have informed them I want to terminate our business relationship. I had print and web page, when they were Yellow Book. Contracts renew yearly. I knew that when Hibu took over, prices would go up. The initial price was about $60.00 per month for both forms of advertising. Sure enough, at contract renewal, the price jumped to $79.00. I asked for web only as the price would remain $59.00.

This company failed to follow thru with what was promised out. Also decided to paid it out and do away with their service and continued to get bills for false contract. Consumer beware. This is not a way to conduct business. Shame in you Hibu. Never again.

This company is very shady. I have had Hibu for two years now. At first they were not that bad but last fall they would take money from my bank account. Then email me say they never got the money and hit my account again. They over drafted my account and never tried to even correct the problem. Hibu double dipped my account three months in a row, then they sent their agent in asking if I would renew saying all terms are the same, sure enough a BOLD FACE LIE!!!! They lie and lie. I will never do business with Hibu again.

I own a small business and hired HIBU to do print ad and then I agreed to having them do a website and a web reach campaign for me. Honestly, The phone book ad is good and it actually gives me a couple of leads a month. It could be better but who really looks at a phone book anymore? So my big problem is with the website and web reach campaign. First, DO NOT ALLOW them to do a conference call with you to set up service. If they can't put it in writing in front of you, then DON'T DO IT. Next, make sure your sales rep will take care of you. Mine runs for the hills at the first sign of trouble. ALL HAT AND NO CATTLE IF YOU KNOW WHAT I MEAN.

Hibu doesn't even know how to take care of their good Clients. I had pretty good success with Hibu but they are very broken and very very money hungry. I signed my 4th annual contract with them but their sales person didn't make sure that the Electronic Funds transfer for the funds was on the same contract. Half way through my 4th year they stopped pulling their payments from my account. After 3 or 4 months their billing department started treating us like third class citizens. My sales person would not help me fix the situation, she would not provide me with management names to escalate and fix the problem and ultimately, they have been treating me like a billing problem. Since I paid it up and got it back on track and they did it a second time. They have never tried to be accountable or responsible. I was a reference site. I told everyone how great they were and now I can't wait to end my relationships with them this December.

For the second year in a row, Yellowbook has made a mistake on the telephone listings with regard to our telephone number. Last year our number was listed in the book for Farm Bureau Insurance and I have received numerous calls for them. I called yellowbook and was advised that there was nothing they could do, that it would be fixed with the upcoming book.

I wish there were zero stars as a choice. I signed up (lapse of judgment) for a pay per call program. If someone calls and I answer then I pay for the call; if I don't answer, I don't pay - seemed easy enough. I have not picked up this particular phone once... NOT ONCE in 6 months and somehow they are managing to charge my account every single month. This is clearly fraudulent. I call the investigations department every time, they confirm that I am right and have to issue a refund. This is straight up stealing. I waste time every month having to check my account for the fraudulent charge, call to re-explain my situation, remain on the phone for 20 minutes and wait 2-3 weeks for my refund every single time.... for 6 months!! Absolutely awful, awful company that needs to be investigated.

Hibu got me to agree to advertising in the Yellow Book. I was promised the potential stream of calls from customers. All I have received is random telemarketing calls and computer calls. They are charging me $34 per call! I had to dispute the calls and they returned the money... a week and a half later! Then disputed the next month’s calls, but they took almost $1,200 out of my account any ways! I wish to discontinue doing business with them, but they won't let me. There has to be many other people that have been going through what I have? I want to start a class action lawsuit! Who's on board?

I signed a six month internet and magazine contract. I live in one of the zip codes the magazine is supposed to be delivered to. After two months of not receiving the magazine, I had a customer who lives in another area code that should receive the magazine look for it at her house. After 6 months neither of us has received a single copy. Also, I have not received a single phone call from the magazine or my online profile. I can't even find my online information. I contacted my rep and he said I received it and need to pay the bill. I questioned him about the response and he said to take it up with customer service. I called c/s and they said pay my bill and they could not help and I needed to talk to Distribution.

I had my business listed in 24 Yellowbooks (Now Hibu) and was assigned a tracking number (RCF) for the books. The number was the same for every book. Now that 12 books UNDER CONTRACT have expired in February I inquired as to how they would know from which books am I getting calls from. The answer was that they couldn't and would still be charged for these expired books that my sales rep should of talked to me about multiple RCF numbers. Well I guess the rep left that fine print out. I asked about canceling the contract if they wouldn't honor the contract so they said they would talk to the marketing department and if approved they would just route the calls to my nearest competitor if they were willing to take MY calls. Really!

After advertising with Yellow Book for many years with basically same rep I went against a cardinal rule I have always lived by. I signed the contract without reading anything but the first page. Waiting until the last minute because of finances to pay for existing ads being unavailable until late, my Rep informed me that I needed to hurry with the signature or I would not be in time to be in forthcoming year's ad book. I expressed the desire to read contract prior to the signing but had his email assuring me that my ads "were exactly the same as my existing ads and no changes had been made." I went ahead and did as he requested and signed just the first pages.

Please help put these guys out of business they are now hibu, incorporated. I received threatening emails and phone calls on a minor advertising account balance. The whole affair started when I advertised and yellow book and I do not lie, the only calls I ever got were from other advertisers wanting to sell me space on their crappy advertising. This scam company has no reason for existing other than sucking the money from legitimate business owners.

They do not return their phone calls when you have a concern, tried to call for weeks, 3 different people. When you go to the main phone center without an extension you go on hold. I've waited most times 15-20 minutes without a pick up, forget them save your money after 5 years. No more for me, there are plenty of phone book.

I spend my time talking to HIBU employee, because of my website is still missing in the internet. I can no longer spend my time on their answering machine. I want THEM TO COURT, for not doing their job, can someone help me. Please, my website is www.meticuleux.com.

After being told "we do not cancel contracts" it seems HIBU decided to cancel our contract! I don't know if getting a lawyer did the trick but the phone number HIBU assigned us is "no longer in service" and I got a phone call from some Hibu guy saying "we have agreed to cancel your account" so I love Hibu...I love them for agreeing to get their miserable company out of my life. Now I have another problem: phone could be reinstated "by accident", fake charges to my account could re-appear and contract could be renewed without us even knowing it for a few months so unless Hibu notify us in writing contract between them and us has being canceled we will proceed with the legal action and of course, notify you all, in case you want to join the lawsuit. I don't want to risk being told "oh that Hibu employee didn't have permission or authority to cancel your account and no, you can't talk to him because he no-longer works here" hahahahha.

Hibu came into my business and sold me on their glossy magazine and promise of yellow book listings that would bring people in and create a ton of business! 2 months after signing a contract they are nowhere to be found. The salesperson who originally "sold me" on the service was fired and the new salesperson doesn't have time to help me but will get back to me soon. The supervisor's phone number has been disconnected. It's a joke and they should be ashamed of themselves. It's tough enough to try to stay in business but now the small business owner needs to worry about charlatans coming in and ripping them off! I haven't received one service from them, just empty promises. If they even try to sue me, I will make sure I do whatever I need to do to expose them for what they are, dishonest con artists!

Hibu agreed to cancel our contract with them. I am no-longer "angry" but I am dissatisfied that it took so much work on my part to get Hibu do the honorable thing and obey the contract or cancel it.

Hibu agreed to cancel our contract with them. I am no-longer "angry" but I am dissatisfied that it took so much work on my part to get Hibu do the honorable thing and obey the contract or cancel it.

Yellow Book came to my place of business in 2006. I agreed with a front cover and inside work for $4,000.00 for the 2007 book coming out in Feb. Came back to me in 07 for 08. We resigned even though the price went up $1200.00, for no changes. In 08 they came in for 09 with an increase to $7000.00 to which I said no. Here it is, 5 years later, and they have us in court - myself and my husband who works for me. Suing us for $24,000.00!! Fortunately, we have all contracts in the original form and ALL the payments in the form of cancelled checks $11,500.00. So bring it on Yellow Book. We look forward to our trial Nov. 4th.

The salesman sold us a website promising to promote it on the search engines. After signing his cellphone with no contract, 30 days later, he comes back to the office with a sales pitch to promote it on search engines for $1,200/month extra. We said no, so our website sat dormant and did nothing. To be fair, they did put us in their directory, which also did nothing. Lesson learned. Never sign a smartphone electronically without having a written contract. Stay away from these people.

These idiots broke the contract & I cancelled. They sent a new salesman (who works for a different corporation; because they have dozens of different companies in several states that are apparently interchangeable) who said to ignore the outstanding balance & just pay up front for new ads. Their new ads produced nothing so I finally told them to get lost. They then hired a bottom feeding attorney to sue - which I only found out about 6 months after the court date due to sewer service processing.

Although I never signed up with Yellow Book, I received a bill for over $300 for their listing my name. I called them to get clarification but they never returned my call.

Not trying to be slanderous at all and I do mean to be fair and will try to be in this review.... I have done business with Yellowbook (used to be Transwestern Publishing now Hibue or whatever they are calling themselves these days), have always tried to pay them off what I owe them. This time I couldn't and they came after me with their Law firm and said they were getting ready to sue me and my company which isn't much. I'm a poor old painter, sole proprietor and I have three little kids and a wife. Yes my wife has a job but what she makes isn't always enough and I have other bills to pay in a struggling economy and I only grossed $14,000. last year. With what I netted I am considered below the poverty line. I got them to agree to let me make payments so we avoided a lawsuit this over a minimal amount of money in my opinion. Look, if you are a good company why do you have to change your name every so often?

I see others have had horrible experiences with Yellow Book, not to be redundant but here's my story. I'm a small time Insurance Agent in Louisville, KY. Several years ago they came around and did their song & dance, later realizing that they were fraudulent. Misrepresentations regarding ad, internet, distribution, etc... All ended up costing way more than what I made. Now, I'm broke working from my home and they are paying law firms to harass and put judgments on my personal property. Is there an agency or entity that assists victims of fraud. FCC? Attorney General?

Our company made a nationwide buy from Yellow Book. Yellow Book states they distribute 100 million books a year. We bought 6+ ads. Therefore, we should have had 600 million ads nationwide per year, yet we ONLY received 18k leads which is ONLY 18k phone calls per year! What is wrong with this picture?! Can someone tell me what the problem is here?? Who distributes the book and how many books actually get delivered to a door within a year?

They are a big joke. Do not sign anything. They will run your ads over and over for years without your consent. The company is trying to hold on and recover lost money. They will do anything to spend more money they do not have. The internet is destroying them. No one looks at a phone book. Look at the books 10 years ago and now half the size. They are doomed. If I was a shareholder, I would check those account books close. Old management trying to stay and get their retirement. To pay a lawyer to do anything to recover money is nuts. They are spending your money like a drunken sailor. Start by getting some sales people that don't lie. They talk so fast like they are on drugs. You should look at the books.

We have all been victims of Yellow Book. I placed ads in a whole series of 2008 books nationwide and my ad was printed wrong. Phone numbers and information wrong! I brought this to the attention of my sales rep and physically handed the hard copies of proof to him and he conveniently "NEVER RECEIVED" the hard copies of the ads and Yellow Book has never acknowledged the mistake or my plea for compensation after endless correspondence. I am now looking for the entire series or some of the 2008 Yellow Books. If anyone has any, please let me know. It will be my primary proof to give to my lawyer for my suit against Yellow Book.

The escalation dept. contacted me. I explained to them we were tricked into signing the contract by the salesperson and that we found that to be unfair. They said the same as always: we signed a contract and we must pay the bill. They also gave me a number where I could file a formal complaint against the salesperson. I left a message with no callback, of course. I told them, “I understand the ‘our word against hers’ thing. Let’s all take lie detector test. Loser pays all.” They declined. My advice? Be wary.

Horrible experience! We met with the sales rep and told her we did not want to run any print ads. They just don't work anymore. After her throwing a bunch of numbers at us and it not working, she shoved a paper at my office manager and explained to her that she needed to sign it saying it stated we did not want to run a print ad. My office manager did not read it since she and the sales rep had an established relationship with an expectation of trust. We get a bill two months later for a full year of print ads.

A Yellow Book sales rep comes in and you agree to what ads you want in the book. Then they show you the ads on their handy dandy computer. They say if you agree with the ad, sign for approval of it. They say a copy of approval will be sent to you. Needless the say, there is a whole bunch of fine print after where you signed in their laptop document, but you never see it as the sales rep doesn't scroll down to show you. Here you are just the Marketing Employee of the company trying to do your job. Little did you know you just signed a personal guarantee for payments, not the company you work for. An outside collection company buys the information if your company closes or goes bankrupt and they say you are liable for payment because you signed the contract.

$1100 add paid in full. Next thing I know, I'm being sued for over $6,700 because I don't want to do business with them anymore. Oh yeah, they got a judgement on the other end of the state of PA over 360 miles away. It's an iron clad contract that takes all your rights away and can charge you whatever they feel like. Run fast away from Yellow Book scam crew, soon to be a thing of the past.

Yellow Book is a terrible company. They actually make you sign a contract that says that they are allowed to lie to you and that any promise their sales rep made did not influence your decisions to sign a contract. A Facebook page called YellowBook scam just opened. Please log in Facebook, like the page and feel free to tell your horror story about this terrible company.

I signed with Yellow Book for my company. Unfortunately, the business had to close. Yellow Book is now saying I signed a personal guarantee and will take me to court for wage/bank garnishment and/or personal property. The contract is long and when you sign it, it’s electronic. I also never received a copy of the contract.

Salesman convinced me to be in their new local print publication. First thing he lied about was that they had a design team that would make my advertisement. After I signed the contract, I was informed that Photoshop was hobby for him and he was making the ads. Then my ad ran for months with an error! I was also told the publication would only go to the top 5,000 households and it went to an unemployed friend of mine! An ex-employee of theirs said that it in no way went to the top 5,000 households. Of course I can't cancel the contract and it sounded like they sue if you don't pay. I'm going all over the internet to tell my story.

I have been advertising with Yellow Book for years but my sales rep kept pushing for me to a have website with them. I agreed and the first year we tried, they could not produce a website to my criteria and fortunately their design staff finally confessed it was due to the limitations of the format they use. Next year, my sales rep, a nice guy, convinced me to try again. But this time, the website was created and published without my review or approval. Finally, my rep came to sell next year’s advertising and showed me the site and said and I quote "You are not going to be happy." I am a designer, and this site is hideous. It took me 4 weeks to get them to take it down. And then the fight ensued. I did pay a deposit, which I did not get back and since then they have been relentless. I discovered just the other day that the unauthorized site is back up. It is different than the previous one but still hideous. Since my business is all about aesthetics, it is harmful to my reputation.

I signed up for a dollar bill size ad as I have the previous years. When the book came out, the size of it was smaller so my ad was smaller than what we agreed to. We went round and round, but they refused to credit me for the size of the ad. They said that they would offer me 20% off but only if I agree to advertise with them next year. I said "Are you kidding? I'm not happy this year so why would I advertise again with your book!?" So I did not pay them and they levied my account for $4,339.43. That ticked me off. The reps are very deceitful and rip you off as long as they get their commission.

They forged my name on a renewal and have got a collection agency to collect. I am willing to join in a class action lawsuit against them.

This company promises the world and delivers absolutely nothing. They then use militant tactics to try and threaten their customers. Do not waste your time with this company. They are total sheisters. They will not deliver anything worth anything. Trust me, they’re not good citizens.

My fiancé (and partner) spent over three hundred dollars for non-functioning web and print advertising (Yellowbook Web & Book Advertising). The representative promised us he would help us establish MapQuest Business online location advertising as part of this service. When we called him, he would not return our calls several times, many weeks past. Then, we had to call his supervisor for help. He called and promised again! And he promised again to help us and disappeared. We set up the web page. It took months to get this information correctly formatted. They didn't get our email or our phone number right (no matter how many times we gave them the right numbers and e-mails) for months! It took many calls (and more calls) to get this hammered out. This means no customers could contact us for jobs. What were we paying for?

I have read over 100 complaints online about fraud, deceptive sales and lack of customer service. About 20 of them are exactly what I'm going through right now. Yellow Book forged my name on contracts then sued me for the balance. They are now trying to take my personal property. So instead of just writing complaints and dealing with the local Sheriff department, I have decided to file a class action lawsuit against them. I need people who are willing to stand up to them and fight back. As business owners, we do everything to get our name out there and are often duped. But to just rip us off from the beginning, that can't happen. We can't let that happen. Anybody who is willing to join the class action, please email me your info and the amount of your loss.

Yellow Book is a business to avoid at all costs. They so obviously forged my signature for ads for a company I had worked for. They then falsely attested under oath that it was my signature. They got a personal judgment against me. I am absolutely livid and I would like to be a part of a class action suit. Yellow Pages - a rotten company, liars and cheats!

If you do not buy advertising with Yellowbook, they publish bogus phone numbers for your business or put your competitors’ phone number in. We demanded they remove us from their system and 3 years later, they still have the wrong phone number!

Business was only open for 1 month while Yellow Book was advertising. No contract was signed. Not a single bit of business was gained from it for me since the business was closed. They were notified of the closing but felt that monthly fees should still be charged for the remainder of the year. Their customer service is horrible. If I had ever talked to anyone there with half a brain, I'm sure this would have been resolved simply. Do not use Yellow Book!

I am a one-man operation in a computer repair shop. This sales guy, Christopher, walked and told me all about how Yell can make me a website and SEO for like $109 a month and I can opt out at any time. So what I got was a 5-page website and access to Yellowbook.com, no SEO at all. I can't even find the website in Google and I looked many times. They won't let me out of the contract, won't let me cancel. They said that I have to wait 30 days before contract is up to cancel; otherwise, it auto renews. It's a total rip off, the worst mistake I have made in my business. Never ever go with Yellowbook or Hibu as they have renamed themselves. Crooks.

We contracted with Yellow Book for 3 full page ads in the local phone book. They printed our competition's truck and colors in our ad, sent out 500,000 copies of the phone book and charged us $24,000. When I brought their mistake to their attention, they offered me 10% off. My attorney is now fighting for me. The end result will be Yellow Book paying me for damages. Never contract with Yellow Book for anything. I have used several of their services, they are all bad and way overpriced.

I signed no contract and am still receiving invoices for a "service" I did not request or approve $484.00. They refuse to return my calls. I'll lose, but I will see them in court.

Our company received two emails regarding confirmation of our advertising agreement. There are only two people (myself and the owner) who work for this business and neither one of us had any contact with Yellowbook about advertising or anything else for that matter. The tone of the emails make it seem that they are following up on our desire to advertise with them. This is not the case and I will be referring them to the Florida Attorney General's office for unscrupulous business practices.

About 7:30am today, I heard something hit my front door. It was loud. I looked outside the window and saw a van leaving. I then opened the front door and saw the new Yellow Book on my front porch, alongside my freshly broken cactus plant. Obviously, the reckless delivery person had just thrown the Yellow Book at my door, breaking my plant in the process.

They got me to sign three contracts in one day then sued me. The representative called before renew. I signed one contract. The rep called back and said I should also be in the two other local books. I explained that we could not afford them. He offered to be able to add the other books for no additional charge. He sent over what he claimed was a change order. Unknown to me, it was a new order. Then, he offered a $495 a year deal on internet advertising. He then sent over the third contract. Again, he explained, it’s just the way we do it. It is not a new contract, it is a change order.

Fraudulent charges. I had an agreement with Yellow Book 360. They continuously messed up our advertising for several months. I then proceeded to tell them that we no longer wish to use them after many attempts, and that I would be canceling their services for their many mistakes, but then they're trying to bill me for them.

We don't advertise with Yellow Book. I got a call from a rep today asking if we wanted to "renew our ad," and quoted me a really expensive ad price for something we would never do. Her name was Jennifer. I declined. She then asked if we had any presence on the internet, and I told her that we were very well taken care of. So, instead of being nice and saying, "Thanks for your time," she hung up on me! What business does that? They won't be in business long treating people like that.

When the Yellow Book sales rep John ** came to my business, I told him that I did not want to advertise in Yellow Book. Like a fool, I let him talk me into doing a proof for a free ad with an 855 number. I would pay for only legitimate calls that brought my company business. He said I didn't have to accept it, but it would really help him if I decided to place the ad. That way, he wouldn't have to make another trip. The proofs were sent two weeks later with incorrect information, so I returned them with "Cancel, I do not want your service" in huge red letters. Two weeks later, I got the same proofs with the note "If you require a change, sign and return". Again, I wrote "Cancel, we are not using your service". I thought that was the end.

My website, email address and business location were all wrong. I emailed and called but cannot get anyone to talk to me. I filed with BBB and then, "Yell Global" called me and wanted to settle. After reviewing the settlement, I decided not to sign because the wording says "this should not be construed as an admission of wrongdoing". After all the dispute, the local sales rep called and asked me to renew. Are you kidding? Yellowbook, I will never use the service again.

In January 2010, I cancelled all of our Yellow Book ads. They informed me I didn't cancel the online ad and continued to bill me for the ad for another year. Today, a year and a half later, they called to verify my "cancellation" and told me I would be billed $599.00 for the remainder of the 2-year contract. I don't have any record of a contract, but the person informed me that our first year was complimentary, which is a lie; we paid for it. Our second year we paid for, because they said we didn't cancel it in time. And now, they said we owe for the remainder of the contract amount? They were drafting our bank account for the monthly payment, so now I'm very concerned that they will start that again.

To make the long story short, I opened a small Thai restaurant with my wife which lasted a year, and we decided to sell. About two months in business, this lady named Lori ** came in to get a bite to eat and told me her story about how great Yellow Book is for business. I was never ever told by this woman that this would be a 1-year contract.

We refused to renew an ad with Yellow Book so they made the "free listing" with our fax number as the main number. There’s no telling how much business we lost over this. I am livid. They do not answer their phones. They seem to always be in a meeting. The online complaint form is completely useless. I would rather not even be listed with them as to have erroneous information published that has cost us untold amount of business and there is no apparent way to get it resolved.

I called Yellowbook to place an ad in their 2012/2013 Coastal Ft. Lauderdale book. The sales rep, Jeffery ** told me if I bought a mailing from Yellowbook, my ad in the book would be free. The mailing cost $737 which I paid in full. The book came out, I'm not there. Each employee tells me a different story. Sales rep said, "must have been a system roll over issue". Seth, his boss, does not know. A different manager claims I did not make the deadline, which is not true.

The company faxed what looked like an update, and was signed by an unauthorized employee. We sent a letter advising we issue purchase orders with authorized signatures, for anything we buy. We were charged $1,068 plus $60 in late fees. They are now threatening to send our account to a collection agency. I went online. Why isn't something being done to stop this company, like in other states? Some states have banned them from doing business.

We purchased a child care center from another party. Yellow Book called stating that we owed them money for the previous owners. We made sure that we had cancelled the contract with the previous owners. We did not want to renew because we were aware of the reputation that Yellow Book had among the other business owners in our area. We are now getting harassed for the balance owed by the previous owner. We have tried to have a civil conversation with these people. They have called me a liar, they have threatened us and they have demanded that I give them my credit card number. They insist that we are going to pay the balance no matter who is responsible.

Yellow Book is a scam! They prey on the “little guy”, offering services for a very small amount (3 payments of $45) and instead turning around and trying to scam money from these small businesses. My mother and I operate a very small consignment store. When we first opened, we were visited by a Yellow Book rep and offered this wonderful service: advertising for us for under $200 for the year. He also told us he would bring some items in and donate the clothing to the store.

We opened a business in November 2007 and when the advertising opportunity presented itself we began yellow page/internet advertising through the Berry Company Publications. After the first years cycle, we realized the yellow page and internet advertising was not productive and canceled our contract though we paid all the charges for that first year in full. In December 2010, I noticed that monthly charges for advertising had continued to hit my credit card and spoke about this to a representative over the phone. This resulted in The Berry Company Publications agreeing to cancel the "contract" which I had not thought was renewed anyway.

Well, I’m the owner of a small plumbing business from Portage, Indiana. I was called many times by the Yellow Book to advertise with them. They told us that business would better than double and the cost wouldn’t even be a drop in the bucket, really? It cost us about $800.00 per month but it didn’t even come close to paying for the advertisement. The young woman that sold us the ad left there and Heather was her name. So we had to do the artwork we paid to have done by our printer. Now, we are being sued by Yellow Book for $10,000.000. And to make sure they can win, they held court about 150 miles away. How can the justice system let this happen? I wonder if they didn’t buy that judge. Next, they want me in jail. I’m a U.S.ARMY vet, sued by Yellow Book advertising.

Yellow Book is not an advertising agency. They are a scam operation and a collection agency. Like a fool, I submitted to the high pressure sales efforts of one of their sales reps, and I am now out of more than $1,100! The sales rep claimed that Yellow Book was receiving 10,000 hits a year for insurance in my home town. It’s a complete lie. No one goes to Google to search for restaurants or insurance by first keying in "Yellow Book". I was hit by a scam operation.

I didn't sign up for service with YB, but they were generous enough to give me a free listing. The name appeared correctly Brick's Pizza, but the phone number listed was that of my competitor. This was no accident for our numbers are not even close. It was too much of a coincidence. I can only guess at this point that the sales rep paid money to give my competitor info regarding my not being listed, and sliding their phone number in instead of mine. I would be interested in talking to an attorney bout this business practice. It sounds pretty unlawful and unethical to me.

Our business, PC Depot, was listed online and in the local directory with the wrong phone number. When I called about it to complain, I was given excuse after excuse, saying that they get their information online from free sources.

I submitted a letter on 2/17/2010 to cancel and Yellow Book charges me! Does not acknowledge me. Rep and 360 ignores me on issue. Media scams my business. I am submitting certificate to acknowledge to cancel and not sign to bill me. Cancel on time. Bills continue. Do not call. Letter ignored. Threatening later of bills and calls.

Don't advertise with yellow book! They are a corrupt company preying on small businesses. I was in court this morning; Yellow book is trying to hold me personally liable for an ad taken out by the company I used to work for. There were 40 other cases for Yellow book today, all against small business owners or their former employees. We were all being sued for invalid renewals of contracts that contain bogus signatures. Yellow book needs to have a class action suit filed against them for their corrupt sales and fraudulent collection practices. In the last five years there are over 1600 cases, just in Chester and Montgomery Counties alone, where yellow book sued small businesses. If you have a Yellow book burn it, throw it away, if you advertise with them cancel it. These large companies need to learn, that they cannot take advantage of us.

In April, we discovered Yellow Book had listed our phone number and address wrongly on the Internet advertisement. We worked with our rep, customer service and others to get it fixed. We were paying about $300 per month and stopped paying in June because we were getting no where to have the problems resolved. They listed our fax number as our phone number. We have no idea how much business we lost. We feel they breached our contract by providing incorrect information and we asked to have our contract voided.

I got an unsolicited call from the Webreach campaign from Yellow book. After talking with the salesperson, who promised the world and told me how great this Webreach was, I decided to try it out for $600. It was a complete waste of money. It was just a Google ad word advertising which you can do easily on your own. After seeing the clicks costing over $6.00 per click and no results whatsoever, I called to tell them to shut it down, and that it was too expensive and wasn't working.

Yellowbook contracts have automatic renew clauses. Mr. Stewart advised me that by renewing the ad he could get Yellowbook to waive the late charges. He did nothing to abate the late fees.

Last year, they pretended we had an existing account with them. I had taken charge in June and was not familiar with our existing vendors. I agreed to the ad. We never received a statement until their collections people began calling. By then, we were several months into the contract and owed over $400.

I have continuously asked that the sales representatives from Yellow Book stop contacting me and remove my number from their call list. However, they keep on calling every week.

First of all, Monica ** was very rude and refused to allow me to speak with her supervisor or someone above her. She clearly could not help me and basically said I had 2 options, to pay the bill or let it go to a 3rd party collection. I did not approve this ridiculous transaction. I received NOTHING in writing, until I received a fax on Aug. 19, 2011. They were trying to bill me and also bill me for interest charge! No one in our business approved the purchase of anything through Yellow Local Directory. Also, they refused to put our business on their "do not call list".

I met with Tom **, a Yellowbook representative for advertisement for a business. He went over everything that Yellowbook had to offer. It sounded like a good deal so I signed a contract. The ads came out. Some were late and some of the books were not delivered. Instead, they were thrown along side of the road. I have pictures of it.

I am getting several calls a day, most of them are hang up calls. When I answer and some one does respond, I politely ask to be removed from their call list and they just hang up. I have had them hang up as soon as I say please listen to me, (click) they are gone. I have registered my number with the do not call list, so hope that will stop them.

Yellowbook is trying to make me pay for a service that I never agreed to. I have a small one person LLC. They called my home (which is the address of my business) and spoke to my husband. He agreed that they could send information for me to review. However they say they have him recorded saying he is an authorized rep for my company and he agreed to the service. They proceeded to send a bill and a contract for me to sign at the same time. They had already initiated the online service. I did not sign the contract because I don't want the service. I have sent them letters repeatedly and called about a million times explaining that he does not have authority to make any contracts for my company but they refuse to stop billing. I am receiving threats of collection from them and repeated phone calls almost daily.

What a mess. It's so bad they sent the regional sales rep to fix the mess. I was advertising online and in print. My rep is no longer with them when it came time to place the ad in the book in the town where my company is. Then the top manager came to my office, and offered three books of advertising for the price of one. This shows how incompetent they were. Up to this point, we were paid in full. He took some information about what I wanted and then we saw a book with an ad that we never approved.

I was contacted by sales person Elyce ** to advertise my CT based sole proprietor business in the Yellowbook. I told the salesperson that I would be leaving the area in 6-8 months, and moving or closing my business, and she told me that it was no problem to cancel the account after 6 months. Then began the trouble.

I signed up with Yellow Book internet advertising 1 year ago through my local rep for Yellow Book located in King of Prussia, PA. After one year, I canceled the internet advertising part of my contract with Yellow Book and they continued to auto-bill me month after month, I tried over the phone to cancel and they simply would not let me cancel even though I had no contract with them.

After numerous unsolicited calls to be listed in Yellowbook of the Lehigh Valley and after saying "no thank you" repeatedly, we caved in and said yes, thinking we would cancel the ad when the bill came. We never received the bill. But two weeks later, a collections agent has us on the phone saying we owe Yellowbook $499.95. We said we never received a bill or signed a contract. We were told the bill was mailed August 4 and we had 10 days to cancel. It was now August 24. We were told we must pay and it was not their fault that the bill was never received. We are a nonprofit and we do not have this type of money to spend on service we did not want in the first place. We want people to know not to do business with this organization. It is not customer-friendly. We are determining how to go about finding the money to pay this bill.

I contacted Yellow Book in 2007 to publish an ad, and everything went fine. I realized at the later part of 2008 that no one had contacted me to renew this ad. I called Yellow Book and was told that it was too late in the year to go to print. Yellow Book promised me that someone would contact me the following year to set up a new ad. Yellow Book never contacted me again. Two years without an ad. I contacted Yellow Book again and we finally set up an ad to be published later that year (August). Well, I went out of business. I called them several months prior to canceling the ad. Guess what they said? We can't. I would not recommend this advertiser to anyone. They are very unprofessional in my opinion!

I signed up with them for Internet advertising in September 2009. I was told that I could change my ad monthly and that a welcome package would be sent with instructions on doing this. When I didn't receive this package, I e-mailed my representative. He said the package mail-out was computer generated and if I hadn't received it, nothing could be done. I wasn't happy about this, he e-mailed that one would be sent. I never received it. Upon reviewing my contract, the fine print on the back says a WebReach account could be cancelled after 4 months. My contract had WebReach printed under their logo, so I followed their instructions. They are continuing to bill and are threatening collections. I called and spoke to Towana **. At first she said to send a copy of the receipt for the cancellation notice. She then called back saying my account was a silver account and could not be cancelled before the year was up. On May 19, I got a call from collections. I called back on May 25 and spoke to Steven. He said the NETW written over directory meant it was a silver account and I had a year contract. At this point I don't know what to do. This is absolutely worthless as I haven't received one call from this ad since taking it on 9/24/09. They are threatening my credit. I may have to continue paying for this worthless Internet ad.

Slick salesperson insisted in meeting in person so he could up-sell me. Fine. Problem was, the book was going to be published in a 3 column wide format instead of the 2 column wide that he showed me. This makes ads smaller in appearance. When ad came out, the font was so tiny much of the ad was unreadable.

I was contacted by Mr. Chris ** about renewing my Yellowbook ad. I told him I did not want the ad and he said he would come by with the paperwork to cancel. When he arrived, he did his job as a salesman and talked me into not making my decision yet, since I hadn't given it enough time to see my current ad work. He also talked me into signing the contract while he was there assuring me that I had until December to make up my mind and the contract could be cancelled at any time before December. Guess what?

I spoke with Josh, about advertising ad in the yellow book. After we decided on the ad, I gave him my debit card for payment of $204.00 initial. Earlier in the year, I cancelled the present ad in the book, by faxing and calling a woman by the name of Pat to inform her of my cancellation. I had to leave a message on her phone. In the mean time, Josh sent me a packet with all of the detail, and for my signature.

Got a small add at the yellow pages. Supposed to get charge $32.29 a month. The contract said monthly payment. But got charged full price. 322.90 + first payment. Ken mentioned if I pay the full amount ahead for a year, I would get a 5% discount. I said I can't afford to make a big payment. I would rather make a monthly payment. I remember Ken calling me back to get my social security number for billing purposes.

In 2008, I purchased print advertising as well as internet advertising for my new business. Being someone that reads everything I sign, I read the contract. The contract used in 2008 is revised on 11/07 and clearly states in paragraph 4 that the contract expires at the end of the term (term being 12mos). I did not renew advertising in 2009 because I had to close due to the weak economy. A couple of months ago, I started receiving bills for internet advertising.

I had advertised with Yellow Book for about three years. In 2009, our business was hit super hard by the economy and we were not sure we would make it through the year. When my yellow book rep. came for our annual visit, I told her of this and told her we wanted to cancel because I did not want to be in the hook for a contract I might not be able to pay. My husband and I take bill payment very seriously.

I took out a large ad with Yellow book for 2009-2010. After reading the proof, we notified them that the phone number was wrong. They still put the wrong number in the ad. When you call, it says that the number has been disconnected. This makes people think we have gone out of business. I had an old customer call up my personal phone number and ask me what happened. Yellow book said there was nothing we could do. I read the fine print on our contract, they are protected. I wanted the recording changed to a new number. They said they couldn't do that. They didn't even say they were sorry, just too bad. We have been in business for 52 years. There should be some kind of protection for the consumer.

I signed a contract for twelve months with Yellow Book in November 2008. I faxed a cancellation letter in October 2009 and they admitted that they did receive the cancellation in October 2009, however, I keep receiving bills from them. I refused to make payment in December 2009. Yellow book charged my bank account without my permission after I called them so many times that my contract should have been cancelled two months ago.

I signed up for several listings in different books with Patricia of Yellowbook. With those listings, I was supposed to receive proofs and an online listing with a video as well as a tracking number for the purpose of tracking the success of such listings. I was supposed to be contacted by an individual regarding the production and approval of the video and other information in the online listing. I was never contacted by anyone. I checked a couple of months later and noticed my add was already running with completely inaccurate information and a tracking number that did not work.

We have advertised for our business (a veterinary hospital) for several years in the Yellowbook directory. As usual, we renewed our ads in the 2009-10 local edition with the expected five or so percent increase in cost. To our surprise, there were several changes to the directory when it came out. First, the directory was literally half the physical size of previous editions causing significant reduction in ad size to the extent that some text content may be hard to read for some people. Secondly, the directory has always included both business and residential listings in their white pages section. This edition totally eliminated residential listings, halving the information content of the directory.

I had a terrible experience 2 years ago when I purchased an ad from an individual, who came and talked with a laptop and the whole bit. I purchased an ad with all the promises that go with it - free listing in 3 books, etc. I signed my contract and he went on his way. Several months later, I received a bill. There were all kinds of changes on the bill. I told them I didn't authorize them. They said it didn't matter because I had signed the bill. I told them that the bill had been scratched out and changes made. There were no initials and I hadn't authorized these changes. Too bad, you owe us the money. In January, I received a voucher that Yellow Book had been taken to court and that I had an $84.00 credit with them, as I was named as a plaintiff, as were people who had advertised with them for a certain period of time. I filed it in the mail and decided that I wouldn't be needing it, but kept it.

I receive several calls a day from Yellow Book Pages Online and we are on the National Do Not Call List. I have asked them several times to remove us from the calling list, still they call. The numbers they call from are 216-486-7300. When called back about 1 minute later, it says the phone number has been disconnected. This has been an ongoing problem between them and the company I work for. Since the office phone is transferred to my cell phone because of surgery I had due to cancer, I get charged for incoming calls and they are a lot of them from Yellow Book.

We had a contract with Yellowbook for 2008 for a print ad. We paid up front with the salesman. Online advertising was provided as a promotion. In 2009, a sales rep came back around, and we signed a form for cancellation for 2009. We did not want to continue service. This form clearly lists the print ad as well as the internet placement to be cancelled. Well, in June, we started getting a bill for the internet. I have contacted them several times and faxed the cancellation copy I have to them several times.

Yellow Book is nothing but lies and deception. Please, no one else fall for their lies. They say you can cancel after 2 months, except after 2 months, they act like you don't know what you're talking about. I had 3 phone calls with them. I asked for recordings of all 3. I received call #2 and #3. It has now been about 45 days and I have not heard a single word about call #1. Guess which call I was told I can cancel after 2 months? Ridiculous that they can treat people this way. Being self-employed and paying for something that produces no results is taking food off my table.

I am the former owner of ** of Manawa, WI. In January 2009, I was contacted by the Yellowbook sales rep, Tim **, regarding advertising in the 2009 directory. At the time, I was awaiting the outcome of a pending real estate/business purchase in Maine which would result in my relocation and the closure or sale of **. Hence, I told Tim over the phone that I was unable to make a decision regarding advertising at that time. He suggested that he could come out anyway in order to discuss advertising options in the event the Maine purchase did not transpire. At our meeting, Tim assured me that I could call customer service and cancel anytime before April 1st, as the directory would not be printed until May. With that assurance, I signed the contract for the advertising on January 8, 2009.

I purchased an advertisement as an anonymous donation to my local theater. Upon purchase, I was very explicit that I was purchasing this for a one-year term as a donation and did not want to renew. Yellow Book representative, Mark ** assured me this would not be a problem. With Mark ** and the theater's publicity director, I worked to get the advertisement approved by the board. We would correct a problem and then we would be sent a new advertisement with a different problem. Due to the constant mistakes, we were not listed on the web in a timely manner and told that the account could be adjusted so it would run an extra month to make up for the problems. Even after sending in the final approved work, a mistake was made on the website and listed my personal address instead of the theater's address for over a month before a correction was made.

I clicked on a free trial for Yellowbook.com and when it came time to either decide to keep up with the ad or not, I chose to keep the ad going, but I clearly stated that if I didn't get any responses, I would cancel my service with them. There was no mention of a year's contract at all.

I signed up for Yellow book online advertising in April 2008 with their sales rep, Darrel **. I was told that this could be canceled any time because it was online. After a few months went by, I found that this online ad was not worth what it was costing me so I tried to cancel. Yellow Book would not let me cancel until 12 months. Yellow Book had told me that this is a 12-month agreement. I tried to call Darrel but I had to just leave messages. I went ahead with the 12 months, and could not wait for that 12th month. March bill of 2009 came and I called customer service to make sure this cancelled. I talked to Sam, phone# ** and he told me to write cancel on my invoice and sign it. This would cancel it. I received another bill beyond the 12 months. Amanda called me on 6/11/09. I was forced to pay this or it would go to collection and affect my credit.

Approximately one and a half years ago, the Yellow Book USA salesman, S. **, came to my office. His reason for coming was to sign my business up for one more year of advertising in the Yellow Book. A contract was agreed upon and signed. At this time, we had a past due balance. S. did not bring up this past due balance at this meeting. Approximately two months later, S. came back to my office. He told me that Yellow Book would not be able to continue running the previously agreed upon advertisement for my company unless I immediately paid them $5000.00. After negotiating with Yellow Book, they agreed to accept two payments of $1500.00 each, one payment on that day and the next due in thirty days. Both of these payments were made. This would entitle us to continue its contract with Yellow Book and our ad would be in for the coming year.

In February 2009, I renewed my advertising with Yellow Book/Clarke phone book. I signed a contract. The book is coming out in September 2009. In May 14, 2009, I sent a letter of cancellation. I did 4 months before the book is out and before they print my ad. But they refused to cancel. Why? Now the economy is bad. For that reason, I need to cancel before it’s late and before the book is out in September 2009.

A while back, I received a telemarketing call from Jennifer ** (who no longer works there). She worked in the sales department in Yellow Book, USA. Now Joe ** works there. I told her on the phone no! She continued to pressure me to buy the plan. She kept telling me that I would get all this business and make thousands a week which was a lie! Eventually, I fell behind on the Yellow Book bill. I continued to get calls and letters that would not stop. Joe even came to my home once and he even ordered food to be delivered to my home. Joe looked at what was on my home computer and was looking at what was on it. He kept begging me to make a payment to Yellow Book.

We received our Yellow Book, and our address and phone number are the ones we had 39 years ago. Where do they get the information? We have lived in a different town for 37 years with a different address. Who is responsible for that?

We had signed up for ads in several directories. Unfortunately, on the Lake County directory, they used the wrong spelling on the company name, added phone numbers which they should not have and the ad looked very bad. We never received proofs for our ad. We were trying to contact our rep prior to the print and never received calls back because his home was flooding. We were told we would get a credit back in October 2007. Beginning of January, I emailed the company with no response. I called today, 1/27/09. They did show on my file the email sent in. However, there is no reason why they would not have contacted me back. I had to argue with her that the account even existed. Finally, I was told it was all taken care of. However, they still owed a deposit back which now we have to wait another 4-6 weeks.

We have had a Yellow Book ad for several years. Every six months or so, they call to "verify" our address, phone and fax number. Usually they use someone with a heavy accent to do so (probably took the job away from an American and shipped it overseas to a third world country)! After you do this, they put someone else on the line who verifies the same information again! It's annoying and absolutely unnecessary. We canceled our ad!

Please disregard the 1st complaint. I made several mistakes in typing it. My sales representative from Yellow Book USA lied to me about yellow page advertising. I have had a small ad with Yellow Book for a few years with no problems. I called my salesman in 12/07 when I received a postcard in the mail about Yellow Book's new internet advertising. My salesman recommended I advertise in my adjacent county's directory, which he said that business was great in, for under $200 a month for 12 months and my home county's directory, which included 1st page listing in YellowBook.com.

My sales representative from Yellow Book USA lied to me about Yellow page advertising. I have had a small ad with Yellow Book for a few years with no problems. I called my salesman in 12/07 when I received a postcard in the mail about Yellow Book's new internet advertising. My salesman recommended I advertise in my adjacent county's directory, which he said that business was great in, for under $200 a month for 12 months and my home county's directory, which included 1st page listing in YellowBook.com. He emphatically said the two bills would never overlap. Even though I asked repeatedly how the 2 bills would not overlap, he said,"Trust me, they won't overlap."

In 2004, I purchased the dollar bill size ad for $3848.00 pay by check. I was promised lots of exposure, should get 4-5 calls a week plus I get an internet webpage free. Okay I am ready after the year was up, the salesman called me in May and stated that I had to hurry to get the new ad in print or it would be too late for 2005. I explained that I was not happy with this service and that the ad had not produced if lucky 1 call every two months and what happened to the internet. I told the salesman that I needed time and was thinking of going to a smaller ad maybe, plus my business was to change location and I wanted to wait and see the proofs. I signed the proofs all the way through July of 2005 but then decided that I would not be able to go ahead with their advertising program and verbally cancelled.

Woman posing as Yellow Book (her phone number was **) employee said that she was only updating my information and that I was not buying anything or signing up for anything. She then put on a recording and talked over it so I couldn't hear it and said it was just to verify that I was who I said and that my information would be updated and I wouldn't be called again. Then, I find out I'm signed up for Flashwebinc.com which I don't want or didn't ask for. These people should be fined and put out of business!!! I also reported her on the Do Not Call Registry because the number she called me at is registered there.

Three year ago I received a post card that I thought was a Yellow Book renewal notice. I signed it and mailed it in. Shortly after I received a bill. I called the Yellow Pages that I advertise with and told him that I paid my account in full each year, so why am I being billed. I faxed it to him and he said it was not from his company and that the walking fingers are not a registered trade mark. He told me not to pay it and that he would report the incident to his company. Every month the bill came in the mail with a photocopy of the card that I signed. Every year the amount owed increases and is now $800. I received a call yesterday on my answering service (call wave) for Hwang Law Firm, King Of Prussia, PA. The call states that this is problem is urgent and I need to call within 24 hours. The account number is ** and to call Theresa at 1-800-242-5774 extension **.

Salesperson led me to believe the charges were a one time fee, not every month. When I tried to read over the contract, she said we were up against a deadline and had to move right away to get to print. She did not allow me enough time to read the contact. The charges are monthly, which I did not know.

During our sales presentation the two sales reps told us that our ad on Yellowbook.com would appear at the top of their search for each city in California. We asked multiple times if this is what we were getting and they assured us that is what we were purchasing. When our ad finally came out, we were not on the top but over to the far right. They even admitted to us on the phone that they were wrong in saying we would be on the top.

The last one was yesterday, and it's interesting to note that the caller ID said Bank of America which obviously isn't accurate. I'm sure BOA would not be happy to know their name is being used this way. The problem is they are so pushy and keep switching the call between departments that they effectively evade providing any concrete information (names, phone numbers, addresses, etc.). If anyone can help, I would greatly appreciate it. Thanks...

I own and operate a small insurance agency. We have advertised in the yellow pages for over 30 yrs. Lat yr we contracted @ $283 per month for 12 months an incolumn 3 inch ad under the word insurance. The ad was printed behind large insulation ads and ours was squeezed into the middle of insulation ads. They say they are not responsible for layout errors and they can't do anything about it. Meanwhile my phone no longer rings but but I have to keep paying $283.00 per month.

I was sold an yellow book ad- all aspects of the program were lies - regarding schedules, changes etc. Despite documented cancellation, via certified mail and concurrent fax - Yellow book denied receiving cancellation and is sueing me in court

Was contacted about a web listing. I do not remember being informed of a charge for this service. I am not, nor have ever been, able to commit to a bill for services. I just do not have that authority.

She also told me I was under no obligation to pay anything further without my approval. I have since called her manager, left several messages, written several letters to their main office and they refuse to acknowledge that I cancelled this last yr.

I recently was horrified to get a bill from Yellow Book for $540 per month for additional on line advertising. I had signed a contract for a banner for $75 and was told I should cover other areas. At no time was the cost explained to me and I was told I have signed for 6 banners, I see no contract that I have signed for 6 banners, just the one for $75. I was panicked to receive a bill for $540 for february (but was told the banner ads became live in April). I then received another bill for just under $964 (I think) with a late payment fee. again I was panicked and this time got through to Yellow Books accounting. I asked for a summary of these charges and was sent a breakdown amounting to $540 for just on line advertising each month.