3.8/5 (44 reviews)
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About Hibu

Hibu provides integrated, custom digital marketing solutions for small to medium-sized businesses across the United States. Hibu creates interconnected digital marketing solutions that maximize your visibility on search engines, like Google, in voice search and on social media, like Facebook, to generate more clicks, call and leads. Hibu offers a complete line of digital products, so you can get everything you need to advertise your business online from a single partner.

Pros & Cons


  • Custom marketing solutions
  • Synchronized for better results
  • Everything from a single provider


  • Must request quote for pricing
  • Multi-step process (not DIY)

Bottom Line

Hibu’s digital marketing solutions work as a single interconnected campaign to generate more clicks, call and leads. Hibu makes it easy for business owners to get everything they need to advertise their business online.

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Page 9 Reviews 1235 - 1435
Rated with 1 star
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Original review: May 15, 2012

When the Yellow Book sales rep John ** came to my business, I told him that I did not want to advertise in Yellow Book. Like a fool, I let him talk me into doing a proof for a free ad with an 855 number. I would pay for only legitimate calls that brought my company business. He said I didn't have to accept it, but it would really help him if I decided to place the ad. That way, he wouldn't have to make another trip. The proofs were sent two weeks later with incorrect information, so I returned them with "Cancel, I do not want your service" in huge red letters. Two weeks later, I got the same proofs with the note "If you require a change, sign and return". Again, I wrote "Cancel, we are not using your service". I thought that was the end.

Imagine my surprise when $96.00 was removed from my bank account by electronic transfer. I went to the bank to have the transfer stopped. The lady at the bank told me that just yesterday, another costumer was with a similar complaint about Yellow Book. I have forwarded to Yellow Book copies of all the cancellation paperwork with proof of mailing and return receipts proving they received them a third time. Yellow Book ignores all my correspondence and now has started sending me a bill with the warning that if I fail to respond, I will have late fees added. If I had read all the complaints on Yellow Book, I would have not allowed their sales rep in my door. How can I stress this? I don't have anything to do with Yellow Book!

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Rated with 2 stars
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Verified Reviewer
Original review: April 17, 2012

My website, email address and business location were all wrong. I emailed and called but cannot get anyone to talk to me. I filed with BBB and then, "Yell Global" called me and wanted to settle. After reviewing the settlement, I decided not to sign because the wording says "this should not be construed as an admission of wrongdoing". After all the dispute, the local sales rep called and asked me to renew. Are you kidding? Yellowbook, I will never use the service again.

3 people found this review helpful
Rated with 1 star
Original review: April 4, 2012

In January 2010, I cancelled all of our Yellow Book ads. They informed me I didn't cancel the online ad and continued to bill me for the ad for another year. Today, a year and a half later, they called to verify my "cancellation" and told me I would be billed $599.00 for the remainder of the 2-year contract. I don't have any record of a contract, but the person informed me that our first year was complimentary, which is a lie; we paid for it. Our second year we paid for, because they said we didn't cancel it in time. And now, they said we owe for the remainder of the contract amount? They were drafting our bank account for the monthly payment, so now I'm very concerned that they will start that again.

I told them we didn't owe them anything and that I had cancelled it via phone, mailed a letter, and emailed our Yellow Book rep. Still, they are trying to charge us. I talked to a manager, and after telling her this, I told her to contact our Yellow Book rep and take it up with him. Then she hung up on me. When is this company going to be stopped? How can they be stopped? How can a company continue to rip people off and stay in business, like they do? Every business out there needs to be warned of companies like Yellow Book and to not venture into any business dealings with them.

3 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: April 4, 2012

To make the long story short, I opened a small Thai restaurant with my wife which lasted a year, and we decided to sell. About two months in business, this lady named Lori ** came in to get a bite to eat and told me her story about how great Yellow Book is for business. I was never ever told by this woman that this would be a 1-year contract.

I asked her specifically if this was a contract, and she said I could cancel anytime. I signed her little digital signature computer, and that was that. The online ad they made was completely horrible; the proof prints they sent were horrible. And that's when I wanted to cancel but found out the hard way after talking with their rude customer service that I had to pay in full!

What can I do to make sure these ** pay for lying? I have 6 months until the contract expires and am stuck paying $130 each month. And I'm barely making it without a job. If anyone has any tips on where I can file any class action lawsuits or anything to help this company shut down for good, please let me know.

4 people found this review helpful
Rated with 1 star
Original review: March 9, 2012

We refused to renew an ad with Yellow Book so they made the "free listing" with our fax number as the main number. There’s no telling how much business we lost over this. I am livid. They do not answer their phones. They seem to always be in a meeting. The online complaint form is completely useless. I would rather not even be listed with them as to have erroneous information published that has cost us untold amount of business and there is no apparent way to get it resolved.

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Rated with 2 stars
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Verified Reviewer
Original review: Feb. 18, 2012

I called Yellowbook to place an ad in their 2012/2013 Coastal Ft. Lauderdale book. The sales rep, Jeffery ** told me if I bought a mailing from Yellowbook, my ad in the book would be free. The mailing cost $737 which I paid in full. The book came out, I'm not there. Each employee tells me a different story. Sales rep said, "must have been a system roll over issue". Seth, his boss, does not know. A different manager claims I did not make the deadline, which is not true.

Whose job was it to make sure my ad was in the book by the deadline? No one knows. Yellowbook offers free listing online. Do not sign up with Yellowbook. Spend your marketing dollars some place else.

4 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Feb. 6, 2012

The company faxed what looked like an update, and was signed by an unauthorized employee. We sent a letter advising we issue purchase orders with authorized signatures, for anything we buy. We were charged $1,068 plus $60 in late fees. They are now threatening to send our account to a collection agency. I went online. Why isn't something being done to stop this company, like in other states? Some states have banned them from doing business.

4 people found this review helpful
Rated with 1 star
Original review: Jan. 25, 2012

We purchased a child care center from another party. Yellow Book called stating that we owed them money for the previous owners. We made sure that we had cancelled the contract with the previous owners. We did not want to renew because we were aware of the reputation that Yellow Book had among the other business owners in our area. We are now getting harassed for the balance owed by the previous owner. We have tried to have a civil conversation with these people. They have called me a liar, they have threatened us and they have demanded that I give them my credit card number. They insist that we are going to pay the balance no matter who is responsible.

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Rated with 1 star
Original review: Jan. 20, 2012

Yellow Book is a scam! They prey on the “little guy”, offering services for a very small amount (3 payments of $45) and instead turning around and trying to scam money from these small businesses. My mother and I operate a very small consignment store. When we first opened, we were visited by a Yellow Book rep and offered this wonderful service: advertising for us for under $200 for the year. He also told us he would bring some items in and donate the clothing to the store.

We accept donations and give the funds that are made to an all girls home. So it was a win, win for us: advertising at a great price and donations to a charity that is very near and dear to our hearts. Instead, we are now receiving bill after bill, each one a different amount. We are threatened weekly to be turned into a collections agency. This company refuses to acknowledge the initial agreement, will not take any form of payment except for the huge bills that keep getting larger each invoice. This is crazy! Why should we be bullied into paying money for a service we did not agree to?

3 people found this review helpful
Rated with 1 star
Original review: Jan. 13, 2012

We opened a business in November 2007 and when the advertising opportunity presented itself we began yellow page/internet advertising through the Berry Company Publications. After the first years cycle, we realized the yellow page and internet advertising was not productive and canceled our contract though we paid all the charges for that first year in full. In December 2010, I noticed that monthly charges for advertising had continued to hit my credit card and spoke about this to a representative over the phone. This resulted in The Berry Company Publications agreeing to cancel the "contract" which I had not thought was renewed anyway.

Unfortunately, this call did not result in a reversal of the recent charges to my card as I had expected. In fact, my credit card was charged again for December 2010 even though that was the month the new yellow pages were published and I was not in them. I was able to call my credit card company and get some of the most recent monthly charges reversed but this only resulted in The Berry Company then mailing me bills and then making collection calls to our office. I spoke to one of their callers and explained that the bills were not valid but he said he could not help me and that I would need to call back to a different number and talk to a different department.

I, unfortunately, made the mistake of thinking my conversation with him would suffice but after a number of months went by, I received a threatening letter from a collection agency. What tops this off is not the amount of those last charges but the time I now have to invest in responding to a collection agency for invalid charges which were never approved by me.

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Rated with 5 stars
Original review: Jan. 9, 2012

Well, I’m the owner of a small plumbing business from Portage, Indiana. I was called many times by the Yellow Book to advertise with them. They told us that business would better than double and the cost wouldn’t even be a drop in the bucket, really? It cost us about $800.00 per month but it didn’t even come close to paying for the advertisement. The young woman that sold us the ad left there and Heather was her name. So we had to do the artwork we paid to have done by our printer. Now, we are being sued by Yellow Book for $10,000.000. And to make sure they can win, they held court about 150 miles away. How can the justice system let this happen? I wonder if they didn’t buy that judge. Next, they want me in jail. I’m a U.S.ARMY vet, sued by Yellow Book advertising.

3 people found this review helpful
Rated with 1 star
Original review: Dec. 23, 2011

Yellow Book is not an advertising agency. They are a scam operation and a collection agency. Like a fool, I submitted to the high pressure sales efforts of one of their sales reps, and I am now out of more than $1,100! The sales rep claimed that Yellow Book was receiving 10,000 hits a year for insurance in my home town. It’s a complete lie. No one goes to Google to search for restaurants or insurance by first keying in "Yellow Book". I was hit by a scam operation.

After I placed the ad, it took more than 30 days to place a simple entry on their website. Worse yet, it was not the ad designed by the sales rep and myself. Of course, the sales rep said, "Nothing I can do." She gave me the cell phone for some mysterious person named "JR". He did not answer as Yellow Book and expressed extreme reluctance to address my concerns. He was, however, very aggressive in reminding me that I had "signed a contract". JR expressed no concern at all that my advertising with Yellow Book was worthless.

Worst of all, my ad was used to place banner ads at the top of my advertising page! And they inserted web page links in my ad for my direct competitors ahead of my contact information. Warning: don't spend a dime with these scam artists!

7 people found this review helpful
Rated with 1 star
Original review: Dec. 20, 2011

I didn't sign up for service with YB, but they were generous enough to give me a free listing. The name appeared correctly Brick's Pizza, but the phone number listed was that of my competitor. This was no accident for our numbers are not even close. It was too much of a coincidence. I can only guess at this point that the sales rep paid money to give my competitor info regarding my not being listed, and sliding their phone number in instead of mine. I would be interested in talking to an attorney bout this business practice. It sounds pretty unlawful and unethical to me.

4 people found this review helpful
Rated with 1 star
Original review: Dec. 12, 2011

Our business, PC Depot, was listed online and in the local directory with the wrong phone number. When I called about it to complain, I was given excuse after excuse, saying that they get their information online from free sources.

Our website is www.boropcdepot.com. It's free and I'm pretty sure they didn't check it. They will not admit to making the mistake and so far have not offered anything to make up for it. The number listed for us belongs to another business down the street. After looking up their listing, I noticed that it was incorrect also. The number listed for them belongs to the business next door.

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Rated with 1 star
Original review: Dec. 9, 2011

I submitted a letter on 2/17/2010 to cancel and Yellow Book charges me! Does not acknowledge me. Rep and 360 ignores me on issue. Media scams my business. I am submitting certificate to acknowledge to cancel and not sign to bill me. Cancel on time. Bills continue. Do not call. Letter ignored. Threatening later of bills and calls.

4 people found this review helpful
Rated with 1 star
Original review: Nov. 30, 2011

Don't advertise with yellow book! They are a corrupt company preying on small businesses. I was in court this morning; Yellow book is trying to hold me personally liable for an ad taken out by the company I used to work for. There were 40 other cases for Yellow book today, all against small business owners or their former employees. We were all being sued for invalid renewals of contracts that contain bogus signatures. Yellow book needs to have a class action suit filed against them for their corrupt sales and fraudulent collection practices. In the last five years there are over 1600 cases, just in Chester and Montgomery Counties alone, where yellow book sued small businesses. If you have a Yellow book burn it, throw it away, if you advertise with them cancel it. These large companies need to learn, that they cannot take advantage of us.

5 people found this review helpful
Rated with 1 star
Original review: Nov. 14, 2011

In April, we discovered Yellow Book had listed our phone number and address wrongly on the Internet advertisement. We worked with our rep, customer service and others to get it fixed. We were paying about $300 per month and stopped paying in June because we were getting no where to have the problems resolved. They listed our fax number as our phone number. We have no idea how much business we lost. We feel they breached our contract by providing incorrect information and we asked to have our contract voided.

We were told the advertisements in question were free advertisements and, therefore, were not part of the package. We have the marketing materials from the rep which clearly show the internet advertisements as part of the package. Having the internet advertisements wrong with a fax phone number for a year is devastating for a small business, which gets most of its leads from Google searches.

They offered us a 15 percent off and will not cancel our contract. We have spent at least 40 hours trying to be heard. A class action lawsuit is needed against Yellow Book. They should not be able to publish incorrect information and they should have data integrity procedures in place. They take no responsibility for their neglect.

4 people found this review helpful
Rated with 1 star
Original review: Nov. 2, 2011

I got an unsolicited call from the Webreach campaign from Yellow book. After talking with the salesperson, who promised the world and told me how great this Webreach was, I decided to try it out for $600. It was a complete waste of money. It was just a Google ad word advertising which you can do easily on your own. After seeing the clicks costing over $6.00 per click and no results whatsoever, I called to tell them to shut it down, and that it was too expensive and wasn't working.

Then they tried to pull the complete fraud. They told me I had signed a six month contract. I signed nothing, never agreed to anything, I knew nothing about any contract. Then they send me this 20 page contract that they said I signed. Liars. Needless to say this company is trying to commit fraud by lying to people and trying to make them think they are somehow obligated to pay them every month for nothing. Stay away from them. Their Webreach campaign is completely useless.

3 people found this review helpful
Rated with 1 star
Original review: Oct. 28, 2011

Yellowbook contracts have automatic renew clauses. Mr. Stewart advised me that by renewing the ad he could get Yellowbook to waive the late charges. He did nothing to abate the late fees.

2 people found this review helpful
Rated with 1 star
Original review: Sept. 22, 2011

Last year, they pretended we had an existing account with them. I had taken charge in June and was not familiar with our existing vendors. I agreed to the ad. We never received a statement until their collections people began calling. By then, we were several months into the contract and owed over $400.

This year, they called to renew the ad and I said I had received no benefit from the service and did not want to renew. Today they called my office and told my staff they "just needed to confirm the details of our ad because this is the deadline." My office staff called me with "Amber's" direct line. I called her and said I did not want their service and not to call again.

2 people found this review helpful
Rated with 1 star
Original review: Aug. 24, 2011

I have continuously asked that the sales representatives from Yellow Book stop contacting me and remove my number from their call list. However, they keep on calling every week.

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Rated with 1 star
Original review: Aug. 23, 2011

First of all, Monica ** was very rude and refused to allow me to speak with her supervisor or someone above her. She clearly could not help me and basically said I had 2 options, to pay the bill or let it go to a 3rd party collection. I did not approve this ridiculous transaction. I received NOTHING in writing, until I received a fax on Aug. 19, 2011. They were trying to bill me and also bill me for interest charge! No one in our business approved the purchase of anything through Yellow Local Directory. Also, they refused to put our business on their "do not call list".

4 people found this review helpful
Rated with 1 star
Original review: Aug. 21, 2011

I met with Tom **, a Yellowbook representative for advertisement for a business. He went over everything that Yellowbook had to offer. It sounded like a good deal so I signed a contract. The ads came out. Some were late and some of the books were not delivered. Instead, they were thrown along side of the road. I have pictures of it.

I got minimum calls that wouldn't cover the ads' cost. For some ads I got no calls. I told them if it kept up I couldn't pay. I called Tom ** back but he no longer works for Yellowbook. I stopped making payments and I am now being sued. But I see there are complaints nationwide for Yellowbook. As far as I am concerned they are a fraud and should not be in business. I would also join a class action lawsuit if one is available.

7 people found this review helpful
Original review: Dec. 7, 2010

I am getting several calls a day, most of them are hang up calls. When I answer and some one does respond, I politely ask to be removed from their call list and they just hang up. I have had them hang up as soon as I say please listen to me, (click) they are gone. I have registered my number with the do not call list, so hope that will stop them.

The bottom line is they are trying to fish for money. They say they want to verify my add, which I never placed to begin with and then they will send me an invoice. Most of them are hardly capable of speaking clear English. I would never do business with a company with such low tactics for gaining business. I hope they do get sued for being so aggravating.

5 people found this review helpful
Original review: Nov. 19, 2010

Yellowbook is trying to make me pay for a service that I never agreed to. I have a small one person LLC. They called my home (which is the address of my business) and spoke to my husband. He agreed that they could send information for me to review. However they say they have him recorded saying he is an authorized rep for my company and he agreed to the service. They proceeded to send a bill and a contract for me to sign at the same time. They had already initiated the online service. I did not sign the contract because I don't want the service. I have sent them letters repeatedly and called about a million times explaining that he does not have authority to make any contracts for my company but they refuse to stop billing. I am receiving threats of collection from them and repeated phone calls almost daily.

I have asked repeatedly for contact information for their legal department because in their view it doesn't matter who they speak with as long as that person agrees then they will bill the company. They had no idea who they were speaking with. It could have been some intruder in my home who thought it would be funny to answer my phone. I feel that because I am a small woman, owned business, I am being harassed and bullied by them to collect my money. I refuse to pay for something I did not agree to.

They are threatening to send the bill to collections which is going to hurt my company. It is not fair that they can do this when I didn't ever agree to their service. How can they legally do this? There is no contract with me at all. I have been harassed to the point that the stress has caused physical problems - headaches, stomach problems, and lack of concentration in my everyday job.

7 people found this review helpful
Original review: Nov. 2, 2010

What a mess. It's so bad they sent the regional sales rep to fix the mess. I was advertising online and in print. My rep is no longer with them when it came time to place the ad in the book in the town where my company is. Then the top manager came to my office, and offered three books of advertising for the price of one. This shows how incompetent they were. Up to this point, we were paid in full. He took some information about what I wanted and then we saw a book with an ad that we never approved.

There were no proofs, nothing to sign off on. We were told we would have to proof read and make changes to spelling, phone numbers and content. We got nothing, so that's when we called them and told them you get nothing. I was told to file a claim; I did. We got in touch with the sales manager; he agreed that is what I should do. Then Yellow Book changed the manager again. We were never told he had been moved to a new department. Now all the calls and threats start: letters that they will start legal action to go after my assets, calls to my home three times a day, my office voice mail threats.

The new sales manager told me to write a letter about what happened. I did and he said he would take care of it. He did not. Two weeks later, I'm still getting calls and letters. Today, I called both managers. They replied that the collection company is telling them that they will take the money from my bank accounts, both company and personal and to liquidate my assets. This is what I got for trusting the manager who came to fix what they did. I should have sued them in the first place.

And the ad is so bad I have not got one call. Now my family is worried we could go bankrupt for their mistakes. Yellow Book. I hope you get yours; your mistakes should come out of the pocket of the rep who made the mistake, not mine.

3 people found this review helpful
Original review: Sept. 28, 2010

I was contacted by sales person Elyce ** to advertise my CT based sole proprietor business in the Yellowbook. I told the salesperson that I would be leaving the area in 6-8 months, and moving or closing my business, and she told me that it was no problem to cancel the account after 6 months. Then began the trouble.

I called the billing dept. countless times after I canceled my LLC and closed my business and relocated to the west coast, starting in mid August. Since they confirmed that my business number was disconnected, they told me they would offer me a 80% settlement on the total I owed to close the account. They indicated that they would send a settlement letter, which would give me 30 days to pay the settlement.

I did not receive the letter, and continued to be billed the monthly service, now with a late fee. I called several times to make sure they had my updated address, and was told each time that the letter of settlement was on the way. I finally insisted that they email me a copy so I could actually get it in time to pay it, and I received it yesterday, Sept 27. It was dated Sept. 6 and due by Oct. 7, and for the fist time, I learned that this "settlement" would be considered a bad debt, and possibly reported to a credit agency.

This was alarming to me, as my credit rating is excellent. So I called the billing dept. again, and was told not to worry. The bad debt would just be reported against my business, not me personally. I asked for a copy of this policy, since it was never explained in my initial meeting with the salesperson and subsequent calls to the billing dept.

The billing rep told me I should call a company called Dunn and Bradstreet at 800-999-9407 or 800-999-3867 to see how they would handle the "bad debt", since Yellowbook reports all bad debts to them. I called D and B at the first number, and was disconnected each time I tried to go to the "press 2 for issues regarding Yellowbook". Then I called the second number, actually got a representative, and as soon as I said "Yellowbook" she hung up on me.

I called Yellowbook billing back, and told the representative that I was never told the "settlement" would be called "bad debt" and could he please send me a copy of their settlement policy. I was told in one sentence that there is no policy, and that it is the policy, and they can't authorize a copy to be sent. Of course, I felt my head was spinning. So I said that the "settlement" amount was not worth me getting a bad credit rating, and that I wanted to pay the total amount so that I would be clean and clear. So the rep happily took my credit card payment of the amount he said was due, $319 dollars over the phone, even though my letter said that I owed $315.50 and was being offered a settlement of $252.40. They never could explain to me how to find documentation that the "closed business" settlement offered would go as bad debt. I asked to be sent a copy of my initial contract which I have not yet received.

2 people found this review helpful
Original review: Sept. 13, 2010

I signed up with Yellow Book internet advertising 1 year ago through my local rep for Yellow Book located in King of Prussia, PA. After one year, I canceled the internet advertising part of my contract with Yellow Book and they continued to auto-bill me month after month, I tried over the phone to cancel and they simply would not let me cancel even though I had no contract with them.

I then had to block them from billing my credit card, and I took back the payments for the three months they had billed me after I had canceled the service with my local rep in my office. They now call me saying that I still owe them monies and will send it to collection if I don't pay. The funny part is that even when I have the girl from their office on the phone, they still won't cancel my advertising. Great company to deal with, no wonder they have so many complaints filed against them.

2 people found this review helpful
Original review: Aug. 26, 2010

After numerous unsolicited calls to be listed in Yellowbook of the Lehigh Valley and after saying "no thank you" repeatedly, we caved in and said yes, thinking we would cancel the ad when the bill came. We never received the bill. But two weeks later, a collections agent has us on the phone saying we owe Yellowbook $499.95. We said we never received a bill or signed a contract. We were told the bill was mailed August 4 and we had 10 days to cancel. It was now August 24. We were told we must pay and it was not their fault that the bill was never received. We are a nonprofit and we do not have this type of money to spend on service we did not want in the first place. We want people to know not to do business with this organization. It is not customer-friendly. We are determining how to go about finding the money to pay this bill.

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Original review: July 8, 2010

I contacted Yellow Book in 2007 to publish an ad, and everything went fine. I realized at the later part of 2008 that no one had contacted me to renew this ad. I called Yellow Book and was told that it was too late in the year to go to print. Yellow Book promised me that someone would contact me the following year to set up a new ad. Yellow Book never contacted me again. Two years without an ad. I contacted Yellow Book again and we finally set up an ad to be published later that year (August). Well, I went out of business. I called them several months prior to canceling the ad. Guess what they said? We can't. I would not recommend this advertiser to anyone. They are very unprofessional in my opinion!

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Original review: May 27, 2010

I signed up with them for Internet advertising in September 2009. I was told that I could change my ad monthly and that a welcome package would be sent with instructions on doing this. When I didn't receive this package, I e-mailed my representative. He said the package mail-out was computer generated and if I hadn't received it, nothing could be done. I wasn't happy about this, he e-mailed that one would be sent. I never received it. Upon reviewing my contract, the fine print on the back says a WebReach account could be cancelled after 4 months. My contract had WebReach printed under their logo, so I followed their instructions. They are continuing to bill and are threatening collections. I called and spoke to Towana **. At first she said to send a copy of the receipt for the cancellation notice. She then called back saying my account was a silver account and could not be cancelled before the year was up. On May 19, I got a call from collections. I called back on May 25 and spoke to Steven. He said the NETW written over directory meant it was a silver account and I had a year contract. At this point I don't know what to do. This is absolutely worthless as I haven't received one call from this ad since taking it on 9/24/09. They are threatening my credit. I may have to continue paying for this worthless Internet ad.

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Original review: May 18, 2010

Slick salesperson insisted in meeting in person so he could up-sell me. Fine. Problem was, the book was going to be published in a 3 column wide format instead of the 2 column wide that he showed me. This makes ads smaller in appearance. When ad came out, the font was so tiny much of the ad was unreadable.

I called Yellow Book to request a partial credit. They said I have to contact my rep. I wasn't in the mood to talk to him because I felt I was misled at best, and lied to at worst. I sent a certified letter to the company requesting a credit and informing I would not auto-renew my ad and to cancel it for next year. More than a month went by with no response.

Today I decided to email the rep. Email got bounced, as he no longer works for Yellow Book. I called Yellow Book. The first rep disconnected me (on purpose?). I called back. Got transferred to "Investigations." Untrained staffer speaking poor English started arguing saying, "Just because font is small doesn't mean you get credit." Not at all what I said. I had to repeat it slowly for her. The problem was, I was shown how the ad would appear and how it actually came out made the font so small you can't read it. She said, "I'm looking at your ad now and it doesn't look small to me." I said, "You're looking at a computer screen and I'm holding the book in my hand. Much of it cannot be read since it's so small."

She said, "We don't give credit for small ads." I said, "You're not understanding my point at all. May I speak to someone else?" Answer: "You can call back and go through the line again and get someone else. Or I can have my supervisor call you back when she's not busy." Supervisor please. We'll see what, if anything happens.

What poor Customer Service and a pitiful, 'I don't give a care... I only work here to collect my paycheck and I'm outta here' attitude! I will never advertise with the company again and I would not be surprised if they go bankrupt like Idear Yellow pages did. Suggestion for you: Don't tolerate poor performance and customer service. I won't.

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Original review: April 27, 2010

I was contacted by Mr. Chris ** about renewing my Yellowbook ad. I told him I did not want the ad and he said he would come by with the paperwork to cancel. When he arrived, he did his job as a salesman and talked me into not making my decision yet, since I hadn't given it enough time to see my current ad work. He also talked me into signing the contract while he was there assuring me that I had until December to make up my mind and the contract could be cancelled at any time before December. Guess what?

When I called in November to cancel because I have gotten absolutely no response from the ad, I am informed I had to cancel within 7 days of signing the contract in April. Now Mr. Chris ** and his supervisor are nowhere to be found when I call or email. Foolishly, I took his word. Now Yellowbook says I am liable for this ad and is taking me to collections because I am behind in my payments (I have refused to send in any payment).

They have offered me a 15% discount which they feel is sufficient to satisfy any inconvenience I had. They are billing me at a high rate for a service I never wanted. Beware of doing business with them. Once you sign a contract, you are on your own. Customer service is a joke. I am being billed for an ad I did not want. Currently, I am being sent to collections because I have refused to pay.

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Original review: April 23, 2010

I spoke with Josh, about advertising ad in the yellow book. After we decided on the ad, I gave him my debit card for payment of $204.00 initial. Earlier in the year, I cancelled the present ad in the book, by faxing and calling a woman by the name of Pat to inform her of my cancellation. I had to leave a message on her phone. In the mean time, Josh sent me a packet with all of the detail, and for my signature.

I received a message from Josh, saying he could not act on the ad because Pat said I still owe for one month and until I pay $120.00, the ad can not be printed. I told Josh I'm paid up through the month of October 2009, which is the last month of payments before the printing month of November. He said, send him proof of payment. I told him, I have paid that bill in October and he needs to send me my payment schedule he has on me, and to forget about the new ad. I do not want to do business with Yellow Book any longer.

I received a call from Pat through my secretary, asking if I would use my debit card to pay the $120.00, I said " Do not use my debit card period. " Two days later, $204.00 was taken out of my checking account, and I was told through Josh that the $120.00 was going in to collection and he has no idea how I can get my $204.00 back.

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Original review: March 16, 2010

Got a small add at the yellow pages. Supposed to get charge $32.29 a month. The contract said monthly payment. But got charged full price. 322.90 + first payment. Ken mentioned if I pay the full amount ahead for a year, I would get a 5% discount. I said I can't afford to make a big payment. I would rather make a monthly payment. I remember Ken calling me back to get my social security number for billing purposes.

I called customer service and the lady said, since I am a new customer and my billing of $32.29 was too small for a monthly billing to be charged by the yellow book. I had to get charged full price after the phone book got published, why couldn't the consultant, Ken not tell me this? So I am guessing my business is too small or not good enough for the yellow book but sure they can take my money. Thanks yellow book for the horrible experience.

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Original review: March 8, 2010

In 2008, I purchased print advertising as well as internet advertising for my new business. Being someone that reads everything I sign, I read the contract. The contract used in 2008 is revised on 11/07 and clearly states in paragraph 4 that the contract expires at the end of the term (term being 12mos). I did not renew advertising in 2009 because I had to close due to the weak economy. A couple of months ago, I started receiving bills for internet advertising.

I contacted customer service and explained the situation. She said the contract auto renewed itself and I had to cancel it in writing. I read paragraph 4 of my contract to her where it states, "This agreement will continue in effect with respect to the Internet Services until expiration of the agreement or either Publisher or Customer cancels." She told me I was making that up then hung up on me. The next letter I received was from the collections department. So I gave them a call and ended up talking to what sounded like a rude little high school boy. Eventually, I got a supervisor on the phone that seemed to understand that controlled documents such as contracts, have revision numbers. I convinced her to look at a copy of the form I signed and had her read paragraph 4. Then I was told that doesn't apply any longer because we rewrote the contracts, then put me on hold and never came back.

I proceeded to call customer service again and told my story all over again. I become a little upset and used the words fraud, scam and attorney. I was then transferred to a very nice lady that proceeded to tell me that I was right, all charges would be removed and apologized for the inconvenience. It took three hours of arguing with rude, incompetent people to resolve a simple issue. If anyone reading this, signed a contract in 2008 (rev 11/07) and is having the same problem as I had, you are being scammed. That revision of the contract does not state that it auto renews, it expires. Now, I wonder how many hundreds or thousands of Yellow Books customers did not put up a fight and just paid for unwanted ads.

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Original review: Feb. 10, 2010

I had advertised with Yellow Book for about three years. In 2009, our business was hit super hard by the economy and we were not sure we would make it through the year. When my yellow book rep. came for our annual visit, I told her of this and told her we wanted to cancel because I did not want to be in the hook for a contract I might not be able to pay. My husband and I take bill payment very seriously.

She said, "Well guess what? We have a new product that is month to month! You can cancel it at any time. Plus, it's our snazzy new internet program which is a more relevant form of advertising today. Delighted with this information, I signed up, and yes, I signed the contract trusting the rep's information. Remember, we had been working with her for years with no problem.

The economy continued to stall. About 3-4 months into my program, I called to cancel my contract. I was told that I had signed a one year contract. I was informed that it went month to month only after the year was up. I told them what happened. They said so sad, too bad, you signed the contract. I went to management. We all agreed that the rep had not intentionally misled me, but that the product was brand new and she was not fully trained on it. She admitted that as well. However, the company still made me keep the contract, even though everyone knew a large mistake had been made.

I continue to pay on this contract. Our company is still in jeopardy, so I call Yellow book to ask for a reduced monthly payment on this contract - that I would still pay it even though I was duped, but could we just spread the payments out. I spoke to one rude person after another, none of whom would agree to lower the monthly payment.

I am a business owner. I would never treat a customer in this manner. If I make a mistake, I make it right. But these companies are so big, that they railroad you because they don't really care if you return. They know they got you for the rest of that contract, and God help you if it automatically renews! Try getting that cancelled!

I was left paying 198.00 per month. I am still paying it. My business is really struggling and I never would have purchased this product if the true nature of its function had been truthfully and properly described. And, I have never recieved one single phone call from this ad. Not one. It feels like extortion.

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Original review: Feb. 2, 2010

I took out a large ad with Yellow book for 2009-2010. After reading the proof, we notified them that the phone number was wrong. They still put the wrong number in the ad. When you call, it says that the number has been disconnected. This makes people think we have gone out of business. I had an old customer call up my personal phone number and ask me what happened. Yellow book said there was nothing we could do. I read the fine print on our contract, they are protected. I wanted the recording changed to a new number. They said they couldn't do that. They didn't even say they were sorry, just too bad. We have been in business for 52 years. There should be some kind of protection for the consumer.

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Original review: Jan. 6, 2010

I signed a contract for twelve months with Yellow Book in November 2008. I faxed a cancellation letter in October 2009 and they admitted that they did receive the cancellation in October 2009, however, I keep receiving bills from them. I refused to make payment in December 2009. Yellow book charged my bank account without my permission after I called them so many times that my contract should have been cancelled two months ago.

I and my husband have called and talked to them at least ten times but they just keep telling us that this is the last bill that we will receive.

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Original review: Dec. 17, 2009

I signed up for several listings in different books with Patricia of Yellowbook. With those listings, I was supposed to receive proofs and an online listing with a video as well as a tracking number for the purpose of tracking the success of such listings. I was supposed to be contacted by an individual regarding the production and approval of the video and other information in the online listing. I was never contacted by anyone. I checked a couple of months later and noticed my add was already running with completely inaccurate information and a tracking number that did not work.

I contacted Patricia about this, and she said she would fix the problem and that I would receive a free listing. I was supposed to be contacted by another individual regarding my free listing. As you may guess, I never was. I went back to my online listing and found more inaccurate information as well as my direct number (as opposed to the tracking number). I am paying over $15,000 for services that have not been rendered. The online listing is actually hurting my business, as it has a picture of a man spraying chemicals in a building which goes against what my business stands for. I've tried contacting Patricia, but her number is now disconnected. I've tried contacting the corporate office, and all I get is "There's nothing we can do, but you can make changes at anytime." I've been dealing with this for months with absolutely no satisfaction whatsoever. Can somebody help, please?

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Original review: Dec. 12, 2009

We have advertised for our business (a veterinary hospital) for several years in the Yellowbook directory. As usual, we renewed our ads in the 2009-10 local edition with the expected five or so percent increase in cost. To our surprise, there were several changes to the directory when it came out. First, the directory was literally half the physical size of previous editions causing significant reduction in ad size to the extent that some text content may be hard to read for some people. Secondly, the directory has always included both business and residential listings in their white pages section. This edition totally eliminated residential listings, halving the information content of the directory.

The third problem also involved the white pages section which actually consists of three or four geographical listing sections. In previous editions, each section was demarcated by black tabs on the page edges. This edition has no demarcations whatsoever. You have to thumb through and find the first page of the section to know where you are, making it very inconvenient to use.

Foremost, we were not informed of any of these changes. We paid for a certain size ad, in a directory with a promoted certain amount of content and information. This seems to fit the definition of bait-and-switch. I would suspect that with the smaller size, Yellowbook saved considerably on their printing costs, but I do not believe any of this was passed on to advertising customers. If I had known of the changes, I would not have renewed, at least at the same cost as previous editions. After forwarding my complaints, Yellowbook's response has been an offer of 20% off our renewal in the next edition. So far, I have declined and we are not renewing our advertisement.

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Original review: Nov. 17, 2009

I had a terrible experience 2 years ago when I purchased an ad from an individual, who came and talked with a laptop and the whole bit. I purchased an ad with all the promises that go with it - free listing in 3 books, etc. I signed my contract and he went on his way. Several months later, I received a bill. There were all kinds of changes on the bill. I told them I didn't authorize them. They said it didn't matter because I had signed the bill. I told them that the bill had been scratched out and changes made. There were no initials and I hadn't authorized these changes. Too bad, you owe us the money. In January, I received a voucher that Yellow Book had been taken to court and that I had an $84.00 credit with them, as I was named as a plaintiff, as were people who had advertised with them for a certain period of time. I filed it in the mail and decided that I wouldn't be needing it, but kept it.

A few weeks later, a rep came. I explained the horrible service, the false bill that had been altered after I submitted, my request for advertising and that I didn't want to place an ad. She talked me in to a great deal, she'll make up the bad service to me with an ad in 2 other books, free online listing, etc. I told her about the voucher I have at home and she said no problem, she will credit it to me; just email her a copy of the voucher. I emailed a copy of the voucher. I was then requested to put the voucher in the mail. This was in May.

I signed and put the voucher in the mail. They sent it back to me and said that I signed it too early for me to get a credit for it. They sent it back to me. I called Yellow Book; they told me to email a copy of it. I did this for 3 different people, got harassing phone calls for the balance, asked them to please credit the voucher balance as I was promised and I would pay the balance. I have now emailed 4 or 5 times, called almost monthly, had harassing phone calls and bills and bills. They have never honored the voucher. Don't take them at their word; it may not happen.

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Original review: Sept. 21, 2009

I receive several calls a day from Yellow Book Pages Online and we are on the National Do Not Call List. I have asked them several times to remove us from the calling list, still they call. The numbers they call from are 216-486-7300. When called back about 1 minute later, it says the phone number has been disconnected. This has been an ongoing problem between them and the company I work for. Since the office phone is transferred to my cell phone because of surgery I had due to cancer, I get charged for incoming calls and they are a lot of them from Yellow Book.

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Original review: Aug. 27, 2009

We had a contract with Yellowbook for 2008 for a print ad. We paid up front with the salesman. Online advertising was provided as a promotion. In 2009, a sales rep came back around, and we signed a form for cancellation for 2009. We did not want to continue service. This form clearly lists the print ad as well as the internet placement to be cancelled. Well, in June, we started getting a bill for the internet. I have contacted them several times and faxed the cancellation copy I have to them several times.

Now, they called yesterday and said that this form was not a valid cancellation and that a certified letter must be mailed. The term "internet placement" has nothing to do with the online advertising, so the cancellation form did not actually cancel the online ad. I checked the terms and conditions, and there is nothing defining the term "internet placement" to be what the main office told me. Now, since it was promotional last year, compliment to our print ad, where is the contract? We didn't sign any contract agreeing to any internet charge. So where is the explanation of fees? Also, I checked online and our business is not even listed.

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Original review: Aug. 5, 2009

Yellow Book is nothing but lies and deception. Please, no one else fall for their lies. They say you can cancel after 2 months, except after 2 months, they act like you don't know what you're talking about. I had 3 phone calls with them. I asked for recordings of all 3. I received call #2 and #3. It has now been about 45 days and I have not heard a single word about call #1. Guess which call I was told I can cancel after 2 months? Ridiculous that they can treat people this way. Being self-employed and paying for something that produces no results is taking food off my table.

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Original review: July 17, 2009

I am the former owner of ** of Manawa, WI. In January 2009, I was contacted by the Yellowbook sales rep, Tim **, regarding advertising in the 2009 directory. At the time, I was awaiting the outcome of a pending real estate/business purchase in Maine which would result in my relocation and the closure or sale of **. Hence, I told Tim over the phone that I was unable to make a decision regarding advertising at that time. He suggested that he could come out anyway in order to discuss advertising options in the event the Maine purchase did not transpire. At our meeting, Tim assured me that I could call customer service and cancel anytime before April 1st, as the directory would not be printed until May. With that assurance, I signed the contract for the advertising on January 8, 2009.

As it happened, in March, the purchase of the Maine property was finalized. I contacted Yellowbook customer service as Tim suggested, but was informed that it was now too late to cancel the advertising. I then contacted Tim, and after speaking with his supervisor, he told me to write a formal letter to Yellowbook stating that I would no longer own **. I sent the letter on March 20th which Yellowbook received on March 23rd. On March 31, 2009, I sold ** and relocated to Caribou, Maine on April 13, 2009.

I thought the matter was settled until I received an invoice in June for the advertising. Again, I contacted Tim who promised to look into the matter. For the past month, I have been calling him for updates weekly as he continued to discuss the matter with his superiors. Finally, today, he said there was nothing more that he could do for me. He told me that his manager said I should call customer service and open a claim. When I called, I was told that I could not open a claim because the advertising was already in print.

Because of the uncertainty of my plans at the time, I would never have signed for the advertising if I had thought I would only have a week to cancel. It was only because of Tim's assurance as Yellowbook's company representative that I would have until April to cancel the advertising that I signed for it. However, Yellowbook has not been willing to do stand behind what Tim, their sales representative, told me. Having exhausted all means to resolve this matter with Yellowbook, I am now appealing to both the Better Business Bureau and the Attorney General for assistance in this matter.

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Original review: July 16, 2009

I purchased an advertisement as an anonymous donation to my local theater. Upon purchase, I was very explicit that I was purchasing this for a one-year term as a donation and did not want to renew. Yellow Book representative, Mark ** assured me this would not be a problem. With Mark ** and the theater's publicity director, I worked to get the advertisement approved by the board. We would correct a problem and then we would be sent a new advertisement with a different problem. Due to the constant mistakes, we were not listed on the web in a timely manner and told that the account could be adjusted so it would run an extra month to make up for the problems. Even after sending in the final approved work, a mistake was made on the website and listed my personal address instead of the theater's address for over a month before a correction was made.

Since this was a donation, the number to the president of the Board of Directors was requested to verify information. This number was never approved for print. The number that was printed happened to be the president of the theater's work number at a local radio station. Imagine the confusion when people called the management number for the theater and received a receptionist at another business. Additionally, the address listed was incorrectly formatted, we do not use hyphens in our address numbers in our area. Mark ** apologized for that as well, stating that it was too hard to change it because the computer program used to create the advertisement was formatted for the other area.

Upon receiving a renewal notice, I contacted Yellow Book and stated that I would not be paying for another year. I was asked by the phone representative if there was a reason and I stated the poor service and trouble at the beginning of the process, i.e., the amount of time it took get the advertisement together and the multiple corrections. I was told it would be canceled. About a month later, I received a bill for services at which time I again called and explained that I had paid in full for one year only and I had canceled the previous month. Again, I listed all the problems. Additionally, I sent the bill in with a written note that the account was to be canceled. In June, I received yet another bill and called and spoke with David. He assured me the account would be canceled and apologized for all the problems.

On July 16, 2009, I received a delinquent notice for the time up to June when David canceled the account. Perhaps I misunderstood, but I thought David had adjusted the account for all of the problems encountered. I have sent in payment due to the continuing addition of late fees and I have requested an adjustment for the incorrect additional phone number added to the advertisement because the contract states I can receive compensation for that.

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Original review: June 26, 2009

I clicked on a free trial for Yellowbook.com and when it came time to either decide to keep up with the ad or not, I chose to keep the ad going, but I clearly stated that if I didn't get any responses, I would cancel my service with them. There was no mention of a year's contract at all.

I called to cancel my ad after 1 month more and the rep on the phone stated that I had signed a contract for a year! I let him know that I hadn't signed anything but he said that I made a verbal agreement over the phone. I was never once told that the contract was for a year. I told her that I was not able to afford $50.00 a month permanently but if I got a client or two, I would keep the ad going and if I didn't I was not willing to continue paying for the ad. At this point, you would think that there would be mention of a year's contract that you can't get out of!

There was not I have called, e-mailed left messages, and apparently, the person that I spoke with is not there or the extension is not valid and there is no listing on the company directory. No one knows who she is and yet I have a contract made with a ghost!

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Original review: June 11, 2009

I signed up for Yellow book online advertising in April 2008 with their sales rep, Darrel **. I was told that this could be canceled any time because it was online. After a few months went by, I found that this online ad was not worth what it was costing me so I tried to cancel. Yellow Book would not let me cancel until 12 months. Yellow Book had told me that this is a 12-month agreement. I tried to call Darrel but I had to just leave messages. I went ahead with the 12 months, and could not wait for that 12th month. March bill of 2009 came and I called customer service to make sure this cancelled. I talked to Sam, phone# ** and he told me to write cancel on my invoice and sign it. This would cancel it. I received another bill beyond the 12 months. Amanda called me on 6/11/09. I was forced to pay this or it would go to collection and affect my credit.

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Original review: June 11, 2009

Approximately one and a half years ago, the Yellow Book USA salesman, S. **, came to my office. His reason for coming was to sign my business up for one more year of advertising in the Yellow Book. A contract was agreed upon and signed. At this time, we had a past due balance. S. did not bring up this past due balance at this meeting. Approximately two months later, S. came back to my office. He told me that Yellow Book would not be able to continue running the previously agreed upon advertisement for my company unless I immediately paid them $5000.00. After negotiating with Yellow Book, they agreed to accept two payments of $1500.00 each, one payment on that day and the next due in thirty days. Both of these payments were made. This would entitle us to continue its contract with Yellow Book and our ad would be in for the coming year.

The new Yellow Book came out in June. Imagine my dismay upon discovering that our agreed upon ad was not there! I contacted S. and was told that he was very sorry but Yellow Book was unwilling to live up to the terms of our agreement. He told me that there were numerous other customers that Yellow Book had done this to. He is also dismayed by the way his company treated his customers. Yellow Book’s failure to uphold our agreement has cost Tri-County Aluminum approximately $300,000.00 in lost revenue. This will probably force the company into bankruptcy. This account was our only form of advertising at that time.

We, as small business owners, were told that if we complied with Yellow Book’s payment plans, we would be able to continue advertising in next year’s book. I know that there are a lot of other small businesses out there that they have done this to. This deserves to be looked into at a higher level. Many businesses and families did not deserve to be treated in this very unethical and unprofessional manner. Our only hope of survival is that we gain lawful representation in this ongoing matter. Thank you for your time and we hope to be hearing from you soon.

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Original review: June 2, 2009

In February 2009, I renewed my advertising with Yellow Book/Clarke phone book. I signed a contract. The book is coming out in September 2009. In May 14, 2009, I sent a letter of cancellation. I did 4 months before the book is out and before they print my ad. But they refused to cancel. Why? Now the economy is bad. For that reason, I need to cancel before it’s late and before the book is out in September 2009.

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Original review: April 13, 2009

A while back, I received a telemarketing call from Jennifer ** (who no longer works there). She worked in the sales department in Yellow Book, USA. Now Joe ** works there. I told her on the phone no! She continued to pressure me to buy the plan. She kept telling me that I would get all this business and make thousands a week which was a lie! Eventually, I fell behind on the Yellow Book bill. I continued to get calls and letters that would not stop. Joe even came to my home once and he even ordered food to be delivered to my home. Joe looked at what was on my home computer and was looking at what was on it. He kept begging me to make a payment to Yellow Book.

Eventually, the bill went to collections in their collections office in Florida. I just got a letter today. The balance is over $700 and keeps going up over $100 per month. Even today, the collection calls and the letters continue. I'm now on Disability and cannot work to pay this off. I'm afraid to get a job because of the worries of possibly being taken to court and having my wages (which is none) garnished. This has kept me from finding a job. I'm hoping something can be done here before they do take me to court.

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Original review: April 9, 2009

We received our Yellow Book, and our address and phone number are the ones we had 39 years ago. Where do they get the information? We have lived in a different town for 37 years with a different address. Who is responsible for that?

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Original review: Jan. 27, 2009

We had signed up for ads in several directories. Unfortunately, on the Lake County directory, they used the wrong spelling on the company name, added phone numbers which they should not have and the ad looked very bad. We never received proofs for our ad. We were trying to contact our rep prior to the print and never received calls back because his home was flooding. We were told we would get a credit back in October 2007. Beginning of January, I emailed the company with no response. I called today, 1/27/09. They did show on my file the email sent in. However, there is no reason why they would not have contacted me back. I had to argue with her that the account even existed. Finally, I was told it was all taken care of. However, they still owed a deposit back which now we have to wait another 4-6 weeks.

Our company is not getting exposure in our own county. They listed the cell number for my only plumber, who will have to stop working to answer his phone as to not lose potential customer calls. Not to mention the customer who is currently paying his time is not happy with him on the phone. This was so far a waste of our time and money with no results. We lost business due to this mishap!

2 people found this review helpful
Original review: Jan. 6, 2009

We have had a Yellow Book ad for several years. Every six months or so, they call to "verify" our address, phone and fax number. Usually they use someone with a heavy accent to do so (probably took the job away from an American and shipped it overseas to a third world country)! After you do this, they put someone else on the line who verifies the same information again! It's annoying and absolutely unnecessary. We canceled our ad!

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Original review: Nov. 9, 2008

Please disregard the 1st complaint. I made several mistakes in typing it. My sales representative from Yellow Book USA lied to me about yellow page advertising. I have had a small ad with Yellow Book for a few years with no problems. I called my salesman in 12/07 when I received a postcard in the mail about Yellow Book's new internet advertising. My salesman recommended I advertise in my adjacent county's directory, which he said that business was great in, for under $200 a month for 12 months and my home county's directory, which included 1st page listing in YellowBook.com.

He emphatically said that the 2 bills would never overlap, my home county's directory billing would have started in 7/08. Even though I asked repeatedly how the 2 bills would not overlap, he said, Trust me, they won't overlap. I paid the 1st billing for the adjacent county's directory in 3/08. It just kept bugging me how the 2 billings would not overlap. After many unanswered attempts to reach my salesman, I called his supervisor, Todd **, about the matter. He told me that of course the 2 billings would overlap.

This supervisor could have cared less that I was lied to and told me that he has had trouble with this salesman before. His only solution to the matter was to try and sell me additional internet advertising. I even talked to Lisa ** who talked to Maria **, Asst. V. Pres. of advertising and public relations. They said that there was nothing they could do. I owed the money for the entire year. I was able to cancel my home county's directory. I stopped paying the bills because I was lied to and because of that Yellow Book breached their contract with me.

If I had known the 2 bills would overlap, I would never have advertised in my adjacent county. I would have stuck to my home county's directory. By the way, I have had only 3 calls in 10 months from the adjacent county's directory. Now I am being hounded by collection attorneys. I just received a letter from a local attorney giving me 10 days or else.

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Original review: Nov. 9, 2008

My sales representative from Yellow Book USA lied to me about Yellow page advertising. I have had a small ad with Yellow Book for a few years with no problems. I called my salesman in 12/07 when I received a postcard in the mail about Yellow Book's new internet advertising. My salesman recommended I advertise in my adjacent county's directory, which he said that business was great in, for under $200 a month for 12 months and my home county's directory, which included 1st page listing in YellowBook.com. He emphatically said the two bills would never overlap. Even though I asked repeatedly how the 2 bills would not overlap, he said,"Trust me, they won't overlap."

I paid the first billing for the adjacent county's directory in 3/08. It just kept bugging me how the 2 billings would not overlap. After many unanswered attempts to reach my salesman, I called his supervisor about the matter. He told me that of course the 2 billings would not overlap. This supervisor could have cared less that I was lied to and told me that he has had trouble with this salesman before. His only solution to the matter was to try and sell me additional advertising. I was able to cancel my home county's directory advertising. I even talked to Lisa ** who talked to **, Asst. V. Pres. of advertising and public relations. They said that there was nothing they could do; I owed the money for the entire year.

I stopped paying the bills because I was lied to and Yellow Book breached their contract. If I had known the 2 bills would overlap, I would never have advertised in my adjacent county; I would have stuck to my home county's directory. By the way, I have had only 3 calls in 10 months from the adjacent county's directory. Now I am being hounded by collection attorneys. I just received a letter from a local attorney giving me 10 days or else.

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Original review: Oct. 30, 2008

In 2004, I purchased the dollar bill size ad for $3848.00 pay by check. I was promised lots of exposure, should get 4-5 calls a week plus I get an internet webpage free. Okay I am ready after the year was up, the salesman called me in May and stated that I had to hurry to get the new ad in print or it would be too late for 2005. I explained that I was not happy with this service and that the ad had not produced if lucky 1 call every two months and what happened to the internet. I told the salesman that I needed time and was thinking of going to a smaller ad maybe, plus my business was to change location and I wanted to wait and see the proofs. I signed the proofs all the way through July of 2005 but then decided that I would not be able to go ahead with their advertising program and verbally cancelled.

Wow, then I found out that they had run the ad anyway not only in one county but three. I never signed a contract so I figured it was their mistake and after they sent a bill I explained the situation to the new sales rep who only called to sell me more of what I didn't want, that their office or sales rep made a mistake and to stop billing me. It did I thought it was now over. This was in PA.

I now reside in Illinois since May of 2007. Just now in Oct 3rd 2008, I received a summons for court from Chicago Yellow Book wanting a grand total of $8500.00. What? I never signed a contract or met with a salesman but there it was my name signed on a contract dated May 23rd, 2005. They even spelled my name wrong and the signature is no way mine. Now I have to go to court on Nov. 13th and spent $3000.00 for a lawyer for a fake contract. I plan to counter sue for an undisclosed amount. Also it seems that they had run the ad in 2006 and 2007 without even contacting me or even calling to see if the number was still good. I think I have a great lawsuit against this scamming organization they call YellowBook. Please help sent me story.

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Original review: Oct. 17, 2008

Woman posing as Yellow Book (her phone number was **) employee said that she was only updating my information and that I was not buying anything or signing up for anything. She then put on a recording and talked over it so I couldn't hear it and said it was just to verify that I was who I said and that my information would be updated and I wouldn't be called again. Then, I find out I'm signed up for Flashwebinc.com which I don't want or didn't ask for. These people should be fined and put out of business!!! I also reported her on the Do Not Call Registry because the number she called me at is registered there.

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Original review: Oct. 16, 2008

Three year ago I received a post card that I thought was a Yellow Book renewal notice. I signed it and mailed it in. Shortly after I received a bill. I called the Yellow Pages that I advertise with and told him that I paid my account in full each year, so why am I being billed. I faxed it to him and he said it was not from his company and that the walking fingers are not a registered trade mark. He told me not to pay it and that he would report the incident to his company. Every month the bill came in the mail with a photocopy of the card that I signed. Every year the amount owed increases and is now $800. I received a call yesterday on my answering service (call wave) for Hwang Law Firm, King Of Prussia, PA. The call states that this is problem is urgent and I need to call within 24 hours. The account number is ** and to call Theresa at 1-800-242-5774 extension **.

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Original review: Oct. 15, 2008

Salesperson led me to believe the charges were a one time fee, not every month. When I tried to read over the contract, she said we were up against a deadline and had to move right away to get to print. She did not allow me enough time to read the contact. The charges are monthly, which I did not know.

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Original review: Oct. 1, 2008

During our sales presentation the two sales reps told us that our ad on Yellowbook.com would appear at the top of their search for each city in California. We asked multiple times if this is what we were getting and they assured us that is what we were purchasing. When our ad finally came out, we were not on the top but over to the far right. They even admitted to us on the phone that they were wrong in saying we would be on the top.

Also during our presentation, we were told that what we were purchasing would be for 4 months and if we were not satisfied at the end of the 4 months we could cancel. We have not received any business (zero) from our ad and I tried to contact them to cancel and now they say it is a 12-month contract. I have tried contacting them to no avail and have left a message with who I think is the senior manager and have not received a call.

During our sales presentation we were told we would be contacted to view our ad before it was posted, but never were. I only happened to notice when I got curious one day and went searching. We were never contacted to preview our ad or to accept it. The phone number was incorrect. As you can see, there is a pattern with their sales presentation, tell you what you want to hear then say they were mistaken after you have discovered what they promised was not true. I strongly recommend you avoid using Yellowbook.com to advertise your business as they have not been truthful in anything they have said.

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Original review: Sept. 10, 2008

I continue to receive calls asking me to renew my ad with yellow book. I try to explain that do not want to renew and in fact never authorized an ad in the first place. The people on the phone are very pushy, to the point of being rude. I was told that if I didn't want to renew, I had to obtain a 'discontinuation number' and that I would get an invoice for $695. These people are very persistent and I have become very frustrated with them, since they won't stop calling. If I put them on hold so I can get something to make notes with, they hang up before I can get back to them.

The last one was yesterday, and it's interesting to note that the caller ID said Bank of America which obviously isn't accurate. I'm sure BOA would not be happy to know their name is being used this way. The problem is they are so pushy and keep switching the call between departments that they effectively evade providing any concrete information (names, phone numbers, addresses, etc.). If anyone can help, I would greatly appreciate it. Thanks...

Being called repeatedly, tying up phone lines and our time, tons of frustration with these people!!

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Original review: Aug. 21, 2008

I own and operate a small insurance agency. We have advertised in the yellow pages for over 30 yrs. Lat yr we contracted @ $283 per month for 12 months an incolumn 3 inch ad under the word insurance. The ad was printed behind large insulation ads and ours was squeezed into the middle of insulation ads. They say they are not responsible for layout errors and they can't do anything about it. Meanwhile my phone no longer rings but but I have to keep paying $283.00 per month.

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Original review: Aug. 6, 2008

I was sold an yellow book ad- all aspects of the program were lies - regarding schedules, changes etc. Despite documented cancellation, via certified mail and concurrent fax - Yellow book denied receiving cancellation and is sueing me in court

serous financial and mental anquish issues ongoing

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Original review: July 28, 2008

Was contacted about a web listing. I do not remember being informed of a charge for this service. I am not, nor have ever been, able to commit to a bill for services. I just do not have that authority.

Was contacted today by Yellow Book wanting letting me know that my account was overdue. When she explained what the charge was for I told her that I do not remember authorizing the listing. She immediately contact the legal department to replay the telephone conversation. I listened and true enough it was my voice, but in this recording the supervisor had me acknowledge that I was authorizing the listing and proceeded to tell me how much it was going to cost a month.

If I had honestly had that particular conversation I would have hung up on him at that moment. I would have never told him I have the authority to make such decisions. I am thinking that they tampered with the audio recording to suit their business.

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Original review: June 28, 2008

I contacted my sales rep (whom I believe was Teresa Sullivan) numerous times last late summer to cancel an ad in the Phone Book I had paid for last summer. She had told me when she sold it to me I could cancel anytime (I had advised her I was hoping to move out of NJ and if that occured, I wanted to cancel).

She also told me I was under no obligation to pay anything further without my approval. I have since called her manager, left several messages, written several letters to their main office and they refuse to acknowledge that I cancelled this last yr.

They continue billing me and now have me in collections. I not only want them to bring my balance due to zero, I want my initial $150.00 back. I intended to move out of NJ fall of 2007 but didn't until March 1st 2008, delayed because of legal issues with my mom passing in 2007 and getting her house sold and my bankruptcy paid off.

It is very upsetting to contact a company so many times yet continue to be ignored. They are unethical and fraudulent. They conveniently ignored me so they could continue billing me despite that I cancelled this service last year well before the ad was even ready to go to print.

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Original review: April 29, 2008

I recently was horrified to get a bill from Yellow Book for $540 per month for additional on line advertising. I had signed a contract for a banner for $75 and was told I should cover other areas. At no time was the cost explained to me and I was told I have signed for 6 banners, I see no contract that I have signed for 6 banners, just the one for $75. I was panicked to receive a bill for $540 for february (but was told the banner ads became live in April). I then received another bill for just under $964 (I think) with a late payment fee. again I was panicked and this time got through to Yellow Books accounting. I asked for a summary of these charges and was sent a breakdown amounting to $540 for just on line advertising each month.

I contacted my sales Rep Carlie Beaks and she assured me that she would take a look and take off the banners that would not get me good results! I wrote to her telling her that I did not want any of the banners except for the one I thought I had paid for for $75. As yet she has not returned my e-mails. I would like to get back the $964 that I paid with my credit card (to keep my credit safe), and since I obviously cannot trust them to do the right thing would like to Cancel my account with Yellow Book (for all the on-line Banners). I also have prepaid for advertising in the Yellow Book which comes out twice a year, of course I need to keep this and have no problem with this.

A friend just e-mailed me www,consumeraffairs.com in which similar stories like mine are told about Yellow Book. I also received a check for $110 from Yellow Book stating that through their discrepency they made an error. A reference is made in this report to an activation check scam. When a business receives this small check and it is deposited it triggers a monthly payment for advertising. The warning is DONT CASH THIS CHECK! unfortunately I was unsuspecting.

I have a small tutoring in-home business and simply cannot afford these extra enormous costs.I feel this is a scam and I have been taken advantage of.

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221 3rd Ave SE, Suite 300
Cedar Rapids
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United States