Thryv Reviews

When I call Thryv, everything's great. Everyone's so helpful and nice. We had great experience with scheduling appointments and getting the help that I needed when I had questions. So, everyone has been great on call-ins and appointments. We're on the professional package now, but we just downgraded to website sync. It's called Thryv Sync with website add-on. We did that because our business is so niche-oriented that we don't use scheduling. David is the owner/operator, and he's on the job as well. So, he does all his own scheduling. So, we just were using the invoicing and estimates, but barely using those because I also have QuickBooks. I've converted everything to QuickBooks now.

Everybody is very nice and helpful at Thryv. They’ll walk you through. They learn what you're proficient in and what you need a little bit more help in. They don't talk down to you. But they still know what you're good at and what you need help with and what you can do on your own.

I'm getting the incorrect social media post. I emailed Thryv and I'm waiting for that to get updated. But all in all, the service has been fine.

I was at a marketing strategy place and I met a lady named Bethany. We were talking about Thryv and I looked for them. Their customer service has been pretty good and their service has been okay. But I know that all business is slow right now.

I've been with Thryv since almost the beginning of the year and everything started off good where I was getting a few leads. But now I'm not getting any type of leads whatsoever. I'm about to cancel with them in August and go back to my old marketing company. It's like pulling teeth trying to get leads with Thryv and I'm pretty much doing everything on the website. I'm doing my own SEO and I'm updating pictures and videos on my own. I'm paying $400 a month and I'm doing the work by myself. Being able to build and add content to my website through Thryv is pretty easy, but I had to learn on my own how to do that. Also, in the beginning, I was having meetings with them twice a week. But after a certain amount of time, they said they were done with all the meetings and I should just do what I got to do then call them if I need them.

We go way back with Thryv. Originally, we had their print advertising service in their phone book. As the internet started getting more popular, we continued to build upon our brands with them and we had them do our website and management that way. More recently, I jumped into the 21st century and joined their CRM program. Their price is much better than what it used to be back in the day. In comparison to competitors, they're on the much more affordable side. They're also very customer service-oriented. They are easy to deal with and tend to be proactive. My only complaint is being able to access their billing website. But their command center and the other one that I use for their CRM program are very easy to access. It has a nice set up and is user-friendly.

A friend of mine recommended Thryv, and I'm happy with them. They're a very good bunch to work with. They're about overpriced though.

Working with Thryv makes things a little easier and a little cleaner. I use the service for the website and the sales, estimating and billing. The customer service is almost too much, if that's a thing, and the website designer that I worked with was super talented. The service is a little expensive, but people get what they pay for. The people have been great to work with. With the program itself, there are some things that I want them to be able to add, and it's having trouble, but all in all, I'm making it all work.

Thryv was part of a networking group that we have. One of my general managers was in the group and they reached out to him for social media networking. We hired them to do our social media campaigns. Their customer service has been very good. We haven't had any issues at all. So, they're doing a good job. It's been a good addition.

For the most part, Thryv's service was good. But the product wasn't working. I do dog grooming and they weren't able to put multiple pet invoices together. So my clients were having to pay separate invoices and it was a little difficult for my clients. Also, new clients weren't able to get online and schedule, for some reason. They would have to call and I would have to do it. I run my business by myself so I wasn't able to take calls all the time and groom dogs. So it was a little difficult. But other than that, Thryv's customer service was great. Everybody got right back to me when I needed them. They tried to work things out and to get on top of everything. They got my business system up and going right away and I got to talk to the CEO. He called me and that was really neat that I got to do that.

I use Thryv for invoicing, ThryvPay, social media posting, tracking of all of my communications with my clients and email blasts. The training was excellent. The service is great and any time I have a question, it's quickly answered. Dealing with customer service is always positive and I'm happy with Thryv.

We've used YellowPages.com for years. Our account wasn't set up correctly, so we reached out and an account rep showed up at the door. We have Thryv so that our listing on YellowPages.com is accurate. Their customer service is good.

Alisha, the rep with Thryv had great customer service skills. She introduced Thryv and after looking at the program, I realized it was something that would be beneficial to the business. The customers' ability to pay with different options is a plus. I'm also able to prepost and the ability to merge Google, Facebook and other social media into Thryv is very useful to me. When I do one post, the post goes out to all these different command centers. Instead of having to put in different social media platforms, I put it through Thryv, and they send it all to the platforms that are attached to it. The 24-hour customer service is excellent. I can call at anytime and get someone. It's a little bit pricey, but I know we can get the value for what we pay.

So far, so good. Thryv has proven to be valuable. I got ThryvPay, CRM, appointments, invoicing, and a website. It's a good CRM program that doesn't cost a lot.

We like Christian who is our rep with Thryv. He's very knowledgeable and helpful. I feel he's a partner. I don't think he's trying to sell me stuff I don't need, which I appreciate. We wanted a new, clean website and now we have a nice new web page and continue to renew it. I'm satisfied.

The customer service at Thryv is responsive and the reps are there for any questions I have. It’s been a good experience. I just ultimately have to dedicate a time to start maximizing and utilizing the system.

We were looking for somebody else to do internet, SEO, and a new site, and Thryv has been great for us. It's a good price. The rep who works with me was patient and did everything I asked of them. David did, too.

When you call the service numbers of Thryv, it's not bad but not great. But if you're here locally, it's really great because of the representative, Joe. Joe does really well. For the little things, billing and stuff are a little harder, but as expected with a big company. It hasn't helped us much though. If anything, it's hurt our social media presence. I was using the software with the invoicing and the website and the automated social media posts. But I dropped back to just the website and the social media posts. And probably this month, I intend to even cancel that. Thryv’s a great company for a lot of small businesses. I just don't think it matches our business model or our industry as well as I had hoped. But nothing against the company itself now.

The Thryv rep that I used to build our website was wonderful. She's very hands-on. I have her personal cell phone number, so any time I have any issues, she's there. She responds. If she can't answer my question, she immediately gets me to someone who can. I don't get thrown around or put on hold and holding hold. They get straight to the point. I'm happy with their service. The results, our website, are great. I know any time I need to update or change or alter anything, it’s literally immediate. It’s not a waiting process. The computer system that I use to handle our day-to-day business is easy and efficient. It's very thorough. I ran into a problem. We work on vehicles and the system stopped at 2022. I got in touch with them and within a matter of 30 minutes, they were like, “Refresh your screen.” Now, it goes all the way to the 2024s. That problem was immediately handled. If I have a problem, they’re on it.

Our experience with Thryv has been great. We use the CRM. We have a website that they made and hold for us and we use the marketing center now here recently. Their service has been really valuable. Wouldn’t be able to do what I do without it.

Thryv is exceptionally kind and eager to please. They're very swift at answering their phone calls and emails. Unfortunately, the service has not been very valuable at all, which is why we chose to discontinue the use of it. Some of the things that we wanted to utilize it for, like having it generate then distribute on its own some social media posts, became extremely complicated.

Their customer service has been great. They answer whenever we have a call. I would recommend them.

Thryv does our marketing and advertising, and they're great. We've been with them for years, and I don't have any complaints. They get our business out there, run our website and make sure everything's working properly. I call them every once in a while if I have questions, and they're always very helpful.

Thryv is really good at what they do. My ideal view of how my business should be run and how I want it set is a big deal for them, so they take the time to make sure that they cover their bases. Getting Thryv is totally worth it, and people don't have a good, valid reason not to when it comes to their business. If they're really out there doing what they're trying to do, then they would do it. Thryv pays for itself. It's valuable, and I've recommended them to several of my business relationship partners.

My rep has been amazing. He pushes me for it way more than I would ever push myself. I’ve been satisfied with Thryv. It took all my presence tremendously, and there's still room for improvement, but I feel comfortable that they’re helping in the right direction. The biggest thing is getting my online listing straightened up. I've got a website now with them and some SEO stuff that started with them within the last month. I've seen a little bit of results off of that already, which is quite impressive. They could be cheaper though.

I've had a few issues that Thryv can't seem to resolve. One is whenever I add a new client onto Thryv, it sends out three different texts with three different numbers when it should only be sending one. But it only does it that when it's a new client, and afterwards it doesn't do it. It was a whole three-week process of them continuously telling me that they're still looking into it and they will see what they can do. Then they told me to look into something else. But I haven't had time to look into it.

Thryv is reachable and the website they provided for me is good. It works. The price is a little bit more than other people but it’s still competitive.

We're a little frustrated with the Yellow Pages part of Thryv because we tried to cancel it last year and we've been asking for a bill. Somebody is trying to collect for us. We started a website and everything with Thryv that way so the Yellow Pages is not needed. It’s frustrating, but the Thryv online website and customer service seem good.

We use the Thryv portal, but mostly just the website and the service has been good. We get a lot of inquiries through our new website and Demi, who works directly with us, is fantastic. We're happy with the service.

A rep came into our shop and showed me some statistics about our last website and how and why it wasn't working for us. They showed me what they could do for us and how we could benefit from using Thryv. I was very upfront about what we wouldn't need and what we needed and they listened to that. I mainly got with them for the SEO and the website portion of things and the fact that they post on our accounts daily so we have that optimization. That's been going well. Other than that, we also use the portal where people ask for inquiries and that's been helpful, too.