Nexa Reviews

The additional expense for the holidays is a bit high but outside of that, I'm very satisfied with Answer 1.

We've had Answer 1 for a long time back and use them strictly as an answering service after hours. We decided that it would be best if we had answering service rather than going through an answering machine. Their impact on our business has been great and the representatives all seem very nice and friendly.

Answer 1 have been great. Their support if we need them has always been spot on. They always answer the phone when we have any questions for them and I appreciate that they are upfront. They're also always contacting us before we contact them looking for what our coverage schedule is so they knew who to call and when. There is no reason not to recommend them.

Partnering with Answer 1 was very good. They provide us with a virtual receptionist. As far as communication, we seem to receive any messages from any patients who call on emergency basis when we're not available. In addition, I haven't heard anything bad about dealing with their reps.

We've been with them for some time even before I was with the company. We use it for our after-hours calls. It helps dispatch and takes over our calls after we leave for the day. If there's any problem, they get it resolved and I'm very happy with the service they provide. It's wonderful and has been really good.

Our experience with Answer 1 has been very good and we're happy with it. We get compliments from time to time just about how courteous and professional they are.

Answer 1 does service overflow for our technical call center. All my interactions with them are very pleasant and courteous, and generally quick and efficient to get back to me. Overall, they have a great service and I’m a satisfied customer. We partnered with them due to additional need for personnel to handle the overflow of the phone. Doing this helped us identify needs and business cases for needing additional personnel. It helped us too when we have lighter than normal staff.

We use Answer 1 for virtual messages because we have closed hours and we don't want to miss calls. We take the information and use it to reach out to our clients. The people at Answer 1 seem to be professional.

Answer 1 has been our service as long as I've been with our company. We use their live agent messaging. They're very effective for us. They're our answering service because we're a 24/7 business. We're an aircraft charter so it's on demand. Answer 1 is able to disseminate phone calls and give us good and quick information when they pass the calls through to us. They're very good. All of their representatives that I've encountered have been very professional. Some of them have a great sense of humor. Since we work with worldwide businesses, it hard to understand some of the people and how they spell their names. Answer 1 gets things close to accurate so we can figure it out or who it is.

Answer 1's always been quick to respond. They always follow up with an email and they've always taken really good care of us. They filled calls for us when we're in a meeting or after hours. They'll take messages for us and get those back to us either when we get out of our meeting or they'll leave us an email so we have it when we get in to work the next morning. They're very thorough and friendly.