Nexa Reviews

Answer 1 was already in place when I started in January for our business’ after hours answering service. They call for emergency and then they text every message. Originally, they emailed non-emergencies the next day. But something was miscategorized so now, we decide what call is emergency or non-emergency.

When I came on as part of the team, my company was using Answer 1. We utilize their on-call services and as a whole, it's really productive. It's also excellent when they answer the phones. But there were a lot of issues and confusion when they built a lot of time for calls that didn’t even come in. There were also bookings that weren't there, plus there were problems with scripting and calling the wrong people. So, the service has not been as professional as it could have been. But the case manager person that we have, Britney, has been fantastic. If I ever email her and say that a person doesn't need to get the service request anymore or if I ask her to change the script or tell her our new hours or holiday hour, she'd get right on the matter and take care of it.

We use Answer 1 when our priests are on call after hours. So they're an emergency line for us. 100% of the time, their reps are very kind and responsive, which I appreciate. When it seems like there’s been an error and we can’t figure out if it’s on our end or theirs, they'll always say it was probably us and they’ll do whatever they can to make sure it won’t happen again. And 95% of the time, they get it right. So their service is very important when there's somebody that needs a priest. I’m really happy with them and I would recommend them.

I got somebody in the office in the morning to answer the phone but I don’t have anybody in the afternoon and I don’t have time to answer every call. I thought getting a receptionist service would be a good option. So, I Googled answering service and found Answer 1. So far, I’m very satisfied with their service. A lot of times, when people call me, they get the voicemail and sometimes they just hang up. So when somebody answers the phone, at least I’ll know who called and typically, they leave a message. I’m better informed about who calls and why they call if I do miss that call.

Answer 1 was being used by our sister company at Karya Health, and then we went with them too. They provide us with our information for after hours call follow up and they are very detailed. They send us the information in a timely manner. The customer service reps have been very friendly and responsive, too. I would recommend them.

The company that we were working with bought out Answer 1. We use their answering service and they're on-call for emergencies. When I call them, some of their people are not so great and challenging at times. They don’t seem to be aware of what's happening and when I try to explain to them what the problem is, they don’t seemed to be very knowledgeable how to fix it. Then they don’t return my call. So I always find myself reaching out to Cameron because she can handle what I'm emailing her about and it's much easier and more time efficient for me. She's awesome.

I've worked at Coca-Cola in Phoenix, Arizona for 12 years and we have been using Answer 1 for over 12 years. Whatever needs to be changed, added, deleted goes through me. Our business utilizes their virtual receptionist services. When the employees call in sick, or that they are going to be late or not coming to work, Answer 1 answers the phone. The system then asks things like what shift and what the reasons for calling out are. Then it sends an email to me and the managers and that is how we find out.

When I took over this property, Answer 1 came with the existing contract, and we kept them for convenience. At present, we utilize their live agent messaging, which allowed for somebody to be able to answer the phone if we’re not available. In addition, their customer service is great.

We use Answer 1's live agent messaging. We're working four shifts here and we are on call 24 hours, for three people. Our customers need to be able to contact someone live. When a customer is down for a hotshot or a breakdown, we need to have fast service. We normally have 30 minutes to an hour to take care of the customer, and that's including calling a Cape Air freight or getting a charter airplane. The system also works out great because that whole process is time-consuming considering the short time frame that we have. Then, every week, I speak with their team over email and they notify us who's going to be on call for that week. If there is a holiday, they notify us two weeks in advance so that they can help us and we can help them as far as identifying who is going to be on call.

We partnered with Answer 1 as we needed a live person to answer our phones after hours. We've been using them for 10 years and they've always done what they're supposed to in a timely manner. We get our leads for the down floors so it's still keeping our money rolling in. They're a great option for an after-hours answering service.

I used Answer 1 at another company. I am now in an emergency service company and I needed some support. Answer 1 only does after-hours answering service, and it’s helpful so that one person isn’t doing everything. Typically, just before a holiday, the reps want to make sure what our hours are going to be and whenever I have any changes, I reach out to them. I've been working with Answer 1 for a few years, and I’m quite happy with the service that I receive from them. For the most part, Answer 1 has worked out pretty well, and I would recommend them highly.

Our company has Answer 1's answering machine service. Answer 1 is very reliable when we're unavailable (after hours and weekends). Their representatives are very good, responsive and when I call, they're detail-oriented and courteous.

We needed someone to answer our phones when the office was closed during the holiday and we were referred to Answer 1. We got excellent service from Answer 1 and I felt confident over the holidays. Answer 1’s reps have provided absolutely excellent service and are very professional.

We've had Answer 1 for quite some time and they were here before I became the manager. We use their virtual receptionist for off-hour services. When the doctor's on call they've done very well. Anytime I've had to call them they've always been very courteous and very helpful.

We used to have the same service here in town and the owner sold out that part of the business to Answer 1. I then became part of it. Their rep has been very sweet. We use them during after-hours to answer the phone for emergencies. We are a background music provider for businesses and they usually have issues with their music not playing. Clients call and Answer 1 has our technician’s phone number so they can call over the weekend. It has been working okay. We get charged for the messages that we received. However, sometimes we get emails just saying that the caller hung up and get charged for it. On Mondays, I see messages that came over the weekend, however, sometimes I see them again on Tuesdays or Wednesdays. I have to make sure that we are not getting charged for those because that would be unfair. But, other than that, they are doing what we need on the weekends.

Answer 1 is definitely a helpful program to be part of and I would highly recommend them. I was in the need of making sure we have somebody answering our phones at all hours. I reached out to a company that we worked with hand in hand and they recommended Answer 1 for the right solution to handle those calls that come in and route them as requested. Answer 1 takes care of our after-hours phone calls and they have been good so far. Their people have been good, customer support is there, and the creativity of meeting the needs that we request has always come through.

We rolled out Answer 1's service company-wide several months ago. We were looking for a unified service nationwide versus every division having their own answering service, and so we got Answer 1's service to handle our emergency after-hour calls. We had a previous service that provided the same things and partnering with Answer 1 has been an easy and very smooth transition. The representative, Brianna, who handled our account was absolutely incredible with the transition and very good about answering or responding in a timely manner to any questions that I may have. There were a bit of inconsistencies as far as the daily updates that we received from Answer 1. But other than that, it’s been a good experience. Using Answer 1 is simple, user-friendly, and straightforward.

When we are not in the office, the number we call is from Answer 1 and it actually answers our phone, live. And then it texts me when we're receiving calls after hours. And they answer exactly how we answer it - like if I call in, it sounds just like you're calling the office. They don't say it's an answering service. So far, I haven't had any problems. They do a great job.

Answer 1 was referred to me by my old answering service. We use it for after-hours answering services, which is necessary for us. Their representatives are very nice, though sometimes they like to be very nice to us and chatty on the phone. We usually try to rush through that real quick because we know that chatting with the representative means that a client of ours is just sitting on hold. Other than that, we are happy with the service.

We were looking for an answering service. We looked Answer 1 up online and they were the closest to our office. We went down, took a little tour, liked what they had to say, and signed up right then and there. The service has been super helpful. We get all of our calls and messages. Their reps are really good about asking if the calls could wait and if they can't, they give me a call right away. They either patch me through or just give the callers instruction. It was super simple.

I like Answer 1. It’s been a very good professional upgrade, relative to voicemail alone and it definitely freed up some time and energy of having to not be in the office as frequently. The reps were also very professional, but they have a soft side and they’re very nice, which is important to me in business. They don’t seem aggressive and they don’t seem to contrive. It’s actually nice when the clients are calling and get to speak with one of them. Their customer service is definitely excellent. You can get somebody that make changes or handle your request right away and their pricing is actually very fair. I really had an excellent experience from sales, all the way through to operations and follow up and customer service. I’m very pleased.

We've been using American1 to assist in our business for at least 16 years. We use their 24-hour service and boarding of messages as we cannot have a physical presence at our building 24/7. Whenever I need to call them their reps are very responsive. Answer 1 has a positive business ethics and we look forward to their continuing in a positive manner.

We needed to make a change and Answer 1 was the most organized. We use their answering service and we’re getting all of our calls, which is important. If the call is important, we can follow up with them. Also, Answer 1 has been prompt with their reports and their reps have all been really helpful and informative. By far, everything’s been great.

Instead of hiring a receptionist, we had Answer 1 answer calls for us. It has a positive impact to my business and I have not been missing phone calls. The rep, Terry, was the initial person I contacted and she has been very good and was very on the ball with getting back to me. Athena was a little delayed in getting back to me initially and there were a few issues, but then they got it all worked out and it’s been fine ever since. Answer 1 is a good investment.

I liked Answer 1's price and I have a good experience with them. Answer 1's answering service is helping me and I'm not answering the phone all the time now. Also, their representatives have been always good.

Answer 1 offered a service that we needed and they seem to be very efficient. They take our after-hours calls and then dispatch them. They do a simplistic service for us but they do a great job. Also, their representatives have all been very professional and our overall experience with them is excellent.

We're in a service industry, so we had to web-capture calls after five o'clock. Our headquarter company then set up Answer 1 for us and with it, I get a call after hours from a live person who says, "You want me to patch you through?" Answer 1 has helped us and we've captured many after-hours sales because of working with them. I've had a wide variety of interactions with Answer 1 representatives. Some of the representatives don’t know what we do, so their terminology isn’t correct. I sell something that has the initials VFD but the representatives, sometimes, leave the F out or think that VFD stands for voluntary fire department when it’s not. But these are just things that even a trained person would probably miss and Answer 1 has gotten better in the last three to six months. I can now understand the folks who call me. And overall, they're always short and sweet with me and they're quick.

Our business uses Answer 1's answering service when the office is not occupied. It seemed to be fine because we get the messages that are there when we're not available. Also, it is an emergency number for people.

Our Director of Finance looked for options for answering services to supplement our own abilities and hours, and partnering with Answer 1 was a bit of a mixed bag. Some of it has been good. It definitely helps to have the virtual receptionist service to supplement us when we don't have people available to answer the phone. But the only issue we have is in the quality of the messages we're receiving as the messages don't make sense. If we're not able to respond right away, it results in having us call the customer back and get clarification. We build pistols and there's a lot of technical information that Answer 1's operators don't have the knowledge to understand. The service has been okay so far and while we're still making a lot of callbacks as more often than not, it helps to have a person answer the phone as opposed to it going to a voicemail.

I got Answer 1’s CRS service and it has done our business well. It lets us know when we get emergency calls and it’s really good on filtering up non-emergency calls or some sending out the emails. I only deal with their reps if I have a question in regards to the message that they sent. I’m very satisfied with my overall experience with Answer 1.

Answer 1 was always implanted when I first started with the company and they answer the phone when we're not in. It makes sure that we get the emergency calls, so that it doesn't cost us more money in the long run if we get it the next day. They're very efficient.

My job duties have expanded so much and it’s hard for me to get to the phone all the time. Right now, we’re using Answer 1 for after hours and we make very few calls so I want them to answer in the daytime too. However, we have a huge variety of calls and some of them are very sensitive. I'm also running into problems finding the time to get a protocol in place for them and to constructively instruct them how to do it. And, I have a traditional employer who is very hesitant about trying something like this. But so far, they're great. They’re a live answering service and I really like the two women that I have worked with over the phone and email. They're beyond accommodating to me with my delay in getting the system fully set up.

I've eliminated the need for a receptionist when I got Answer 1 and I've made sure that all of our calls are answered by a live person 24 hours a day. When people call, they answer and forward them to the appropriate person. It's good. It's just that sometimes when they answer the phone, people can definitely tell that it's an answering service. And sometimes, it makes people not know what company they're calling.

We've had other answering services and there's always a lot of mistakes. There were a lot of wrong people being contacted. We knew that Answer 1 was providing services to one of our competitors, so we reached out and checked them and decided that this is what we're looking for in terms of the after hour call services. It's been over three years now and the relationship has been great. We definitely got a lot more than we expected. It's made our outgoing calls to our managers a lot easier. They have a good system that we've clicked with over the years.

I work very closely with Answer 1. I'm part of client services and that's the whole reason why we have them. We were originally with Ruby and we were not pleased with their services. We switched over to Answer 1 and they answer and take messages for us. We're a law firm so we got a pretty high volume of calls and there are only two client services specialists here. So, we needed a couple of other people on hand to answer calls when they came in.

We spend a lot of time out of the office and we didn't want to miss the phone calls, so we have Answer 1 for reception services. They get the messages through quickly, but there's a technical issue and there's an echo when I'm speaking to the other person. Otherwise, they've been very helpful and we're happy with it.

I’ve only been with Answer 1 for about a month and a half and it’s one of the best decisions I ever made. They are amazing, very honest and I love them. The staff looks very committed and professional. I’ve got a great experience so I really endorse their services. I’m a personal injury attorney and one of my colleagues within the community recommended them. Since I partnered with Answer 1, I noticed that I’m getting my leads captured and I’m getting really, really good feedback from my clients and opposing counsels. So, they’re doing a good job.

We partnered with Answer 1 to free up my time from the front desk. We got the virtual receptionist and live agent messaging services. There are still a few kinks that we're trying to work out and we're still getting used to it, but it's been okay. They are not forwarding calls and just taking messages. Typically, we forward every call to whoever the call is for so that's been a little challenging. Also, they don't always take all the information. Some people are very thorough, but other times I get a message that just says, "So and so called." It doesn't say what the call was about, who the call was for, or any other details so I know who to send the message to.

I really like Answer 1. I got their calling service. We don't want to have a huge amount of overhead with office space and employees so they were a perfect solution because I can be anywhere in the world and they will relay calls to me. They answer the calls in a professional way and our clients never know that I don't have somebody else to answer and that I have my own employees answering the phone. Their representatives were great. Sometimes I would get calls or miss a call. I call them back immediately and they always know who called, why they called and they have a little blurb on them and they can always connect me back and that's great. Furthermore, I love the transcription service where I get an email if I'm on a flight and I'm not able to answer the phone and my business partner isn't able to answer the phone. They do a great job.

It’s cheaper to hire an answering service than it is to pay a live body so I partnered with Answer 1. They answer all of our calls after the second ring. It’s just like having a receptionist and they’re very professional when they answer the calls so we’re very satisfied with them. Their reps were extremely professional and very friendly. We’re very happy with them.

Answer 1 has been in the company when I started working here a year ago. We’ve been using the after-call service and I just pay the bill once a month. However, we had a couple of hiccups with the communication with them. My tenant called Answer 1 and the rep told us that they don’t service us which I think was because our name was incorrect. I’ve been getting calls from Answer 1 but nobody’s leaving me messages. I’ve reached out to our point of contact through email. I had her address this issue three times and she’s been very nice.

We got inundated with calls and the after hours, so we used the receptionist service from Answer 1 and we were able to stay on top of the calls. Also, their reps were always pleasant to speak with when they patched a call through. They did a good job overall and Answer 1 was a very nice feature to have.

Our company uses Answer 1 and we utilize the answering service. They’re doing good and I’m happy with them. I’m able to speak with their representatives whenever I need to. They're efficient as well.

Consumer Reports and other sites highly recommended Answer 1 so we partnered with them. We use their live answering and message taking services which have been tremendously helpful. Their representatives that take the calls have been very friendly, accommodating and accurate in the information that they obtain. Answer 1's a little pricey but the price is worth it for what you get.

We partnered with Answer 1 to make things a little easier here on all of us because we do sometimes get quite a bit of calls. However, there have been some issues that we’ve been trying to get resolved with them that we have not been able to get anywhere with. When it comes to the programming when they submit a trouble ticket over to us, they put the subject line as 3341 and we have asked them repetitively to adjust that because when we’ve got 10 to 20 tickets in a group, we don’t know which ticket is for what job. That takes time away from having to figure that out. We’ve also had issues with the call quality as well. I’m hearing myself echo when I'm talking on the phone.

We have contracts with the DESDADV and part of our protocol is we need to ensure that if it's after hours, we have to return a message within 15 minutes. We wanted to make sure that that was being accommodated. We use the service of Answer 1 for answering calls after hours. All the interactions with their reps have been very positive. Since working with Answer 1, we don't have any deficits in returning calls. They are efficient and get the job done.

After 6 months they can't consistently pronounce my name. When a client ask for my services, they have a hard time reading the basic language of my website. When I have brought this up and asked for a response, I have received an apology. However, I have not received a response to fix it. They advertise many services that they have not followed through on. I would highly encourage you to take your business elsewhere.

I googled a bunch of companies for answering services. When I spoke to Answer 1’s rep and summed up the prices and the service, they best fit what we needed. We utilize their answering service. It’s for emergencies when our residents don’t get through to the on call, then they can call the emergency line and speak with someone. And Answer 1 seems to be doing what we need and their service works for our company.

We use the after hours service of Answer 1 and they do a great job. They keep trying until they get a hold of somebody and are very good about sending email follow-ups after they do receive a call, which is very helpful. Their people are very friendly and personable. A lot of times they call me in the wee hours of the night and they're always very apologetic for waking me up, which I appreciate because sometimes I can be a bit cranky.

Our business is currently using Answer 1's answering service during after-hours. We need it since we're not open 24/7. All of my interactions with their reps have been good. They have our regular schedule and we tell them when we're out of the office or closed for whatever holiday and they get us all our messaging and everything. Their service has been very helpful and having them has positively impacted our business. I'd recommend their service.

We're a property management and we needed to have someone available to answer our phone for us and for our tenants anytime there's an emergency at the building. Our director of property management referred us to Answer 1. Having it allows us to have a 24-hour service for our tenants. Also, Luvia, Answer 1's account manager has been great to work with and she's always very helpful whenever I have any questions. So far, it's been a very good experience.

We’re a 24/7 repair shop and the main reason we use Answer 1 is we all like to stay home on weekends but we have to be here if the customer needs us. As soon as 4:00 comes and we close the office, Answer 1 picks up all our calls then at they stop at 6:00 AM. On Fridays at 4:00, they pick up calls until Monday at 6:00 AM. They represent our office 24/7 except for the 10 hours a day that we’re open. We’ve used Answer 1 for 29 years and that’s because we love them.

We have Answer 1 to pick up and direct phone calls to agents when the office is closed. Their service has helped because we tend to get a lot of phone calls after 5:00 'cause it's the time people get out of work. Before the office opens, we get a lot of phone calls as well. It's nice that somebody is picking them up and directing them. Their reps are very friendly and helpful. I'm usually the one who calls to add or remove agents and it doesn’t take me five minutes whenever I call them for them to do so. They get the agents set up quick and they always do everything in a timely manner. I'm very pleased with my experience with them.

My fellow property manager recommended Answer 1, and I got the company's after hours answering service for our phones. Everybody I've talked to over there has always been very friendly, and the few times that we've had emergency calls, they've made it convenient and easy for people who were calling. I would recommend them.

We use the answering service that Answer 1 provides since we need their service to answer our calls when we’re not able to. Their reps have always been pleasant. The overall experience has been satisfactory so far.

We’ve been using the Answer 1 service since I’ve been working and I’m coming on eight years in November. It’s helpful to have numbers and have it refer to people to call. Our maintenance man doesn’t like it because when my employer's not around, she calls him. But the request gets handled throughout the night if somebody has an emergency so that works out well. Callers either call the guards or they would call the office and then the instructions would tell them to call our employer.

We’ve been with Answer 1 for five years and we’ve been satisfied with their service. When we’re out of the office, they fill the calls and then shoot us an email with a summary of the call. They’ve helped and we were able to obtain calls and follow-up with clients that we would’ve otherwise missed. I’ve also called customer service to ask a few questions and make sure that things are running right and everything was always answered professionally and promptly.

We partnered with Answer 1 so we'd have a live person answering the phone when we didn't have someone scheduled in the office. They answer the call and take a message and email it to us. My office manager's hours were 9 to 5:30 and the calls would roll to Answer 1 if we couldn't pick it up because of helping another customer or when we weren't in the office. When she got a new position at another company, we thought of letting Answer 1 take the phones and then we'll respond to the messages. That was about four weeks ago and we've had a substantial drop in the volume of our phone calls, which is weird because we get busy when it's hot in Arizona and we're at the temperature of what we do.

We use Answer 1's after hours receptionist so they take phone calls for us after we close. If we’re going to be closing the business for the day because we have a company meeting, I call the main number and I explain to them who I am, that we’re going to be closed and I ask them to relay that message to residents when they call and when we forward the phones. It’s always been handled greatly. They’ve always put notes in the file so when residents call in, they’re able to answer the question for them.

We've had Answer 1 for years using their virtual receptionist overnight feature. The only time we needed to communicate with them was when they would ask if there was a problem after hours. We know that they’re there and they also do holiday service. My only complaint is about billing. The usage period is different than the billing period. For instance, the service period we’re paying is June seven to July four. However, the usage period is May 10th to June 6th. It winds up that we have to pay 13 times a year and not 12. We also have another account that is like that and we wind up having to pay a 13th month which on the customer side is like paying them twice in one month. It’s like they bill ahead for service and then they’re behind a month for usage. But otherwise, they’re good and we're happy with them.

We have great service from Answer 1. They are courteous, right on time and very efficient. The reps call me if there's an emergency, and then either I get the call or I call them right back. I would recommend them overall.

Answer 1 was put in by our corporate offices and we utilize the virtual receptionist. It was for backup for customers that don't know our hours or time changes. We got a lot of people that travel. Whenever we're not open and taking calls, they answer. Answer 1 reps are very nice and they have all the information upfront for you whenever they call. So, you can jot down a phone number or name. And they call us directly for after hours mostly for emergencies.

Answer1 is great. I saw them on the internet and used their virtual receptionist. Everybody has been really nice.

Answer 1’s pricing and service team were good. Their reviews were good as well. I have the 180 minute plan with them, and it has positively impacted our business. It allowed me to have a little bit more flexibility in my practice for my everyday routine. Also, their reps have been responsive. Overall, it has been an efficient, effective and easy experience.

Answer 1 gives us after hours answering services. It's so that we can offer better customer service to people who are trying to get ahold of us. So, we transfer the phone when we close at 5:00 until 8:00 AM the next day and on weekends. Answer 1 does a nice job and I would recommend them.

Answer 1 takes the call when we can't attend to them. We were with Kachina answering service and then Answer 1 bought out. If we have problems, I'd hear about it but I haven't heard any. The only thing I do is send them checks.

I'm a partner in the nation's largest cloud-based law firm. So, a virtual assistant type of platform is perfect for our business model. I was looking for that type of option and had looked at other services. Then a friend employed by Answer 1 knew of my business and suggested that I try the service out so I did and Answer 1 fit perfectly.

Answer 1 was with the previous management company. We assumed the contract. Partnering with them has been absolutely wonderful and we have no issues with them. They’re a very courteous, helpful and wonderful company.

We use Answer 1 for the weekend to answer our phone calls so we don’t miss calls now. They were recommended by somebody in my profession and I’ve had a great experience with them. The reps have been very pleasant and helpful. I've had no problems with anyone.

Answer 1 answers our after-hour calls and responds accordingly. Whenever we have changes or updates, their reps were friendly and easy to work with. Answer 1 is very reliable.

We utilize the after-hours service from Answer 1 so that we'd have people to open the gates after-hours for people who were visiting and to take messages for the office. Working with Answer 1 has impacted the business positively. I'm completely satisfied and I've not had any complaints with them at all. They're very professional.

I was recommended by my franchise owner to Answer 1 and I'm very pleased with their service. It's been very professional. The clients who I talked with have remarked the same.

We put it to our office manager to get an answering service and she picked out Answer 1. It's our virtual receptionist for after-hours Friday at 5:00 to opening on Monday morning at 9:00 AM. The service filled the niche we needed because calls were going unanswered. I've asked help from their rep, Athena, and when she is knocked out, somebody else fills in for her. And whenever I would email and say, "Hey, can we tweak it this way?", they would get back to me really quickly and would implement what I requested. It only took an email or a quick phone call when things weren't going the way they should, and they've accommodated us several times.

We've been using Answer 1's virtual receptionist service for a little less than a year and I have liked it so far. They are very responsive and accommodating to our needs.

We partnered with Answer 1 because our other receptionists didn't go 24/7. We were looking for somebody that could answer the phone any time of the day so our business utilized the receptionist call service. We’re happy that there are so many answering the phone 24/7. I’ve called the representatives a few times to change a few settings. Everything was good. But the email notifications are a bit hard to decipher. It's hard to pick out the name of the caller and the cellphone number. It’s all kind of jumbled one line and it's just hard to read. I would also like a dashboard to be able to switch from who they call in the company.

We've been having problems with Answer 1. Whenever we're supposed to be receiving the text messages, we don't receive them. This has been happening as long as we've had the service which is about two months now. But everything else seems to be okay except for that.

So far, all we use is the virtual receptionist where anyone can call in at any time and they can talk to a live person, and that's the best. Since I handle most of the incoming calls, I've gotten a lot of positive feedback from clients. They like calling and being able to talk to a person even though they just take a message rather than a voicemail or anything. Also, my interactions with Answer 1's reps have all been positive. They're pretty on the ball when it comes to getting us our messages and the details of the messages that are left.

Someone using the system of Answer 1 referred them to us. Our experience has been steady and doing well so far. When we leave the office, we forward the phone to Answer 1 and they answer the calls live. We also get email notifications when there is a voicemail or a message for us. All of the information seems to be there.

I only work as an office assistant in the afternoons and there used to be a person who used to come in the mornings and would answer the phones but then she no longer could come. So Antonio, the guy I'm an assistant to, decided it was better to get an answering service as opposed to hiring somebody which is a lot more expensive. We then looked online for a Spanish-English service and found Answer 1.

It’s been 20 years ago when we got Answer 1. We got too busy, so we needed somebody to answer our phones and when somebody recommended Answer 1, we went with them. Our business utilizes their virtual receptionist service and we’re happy with it.

We use Answer 1's live agent service and partnering with them has impacted the business in a positive way. Also, their representatives are very friendly, courteous and helpful to our residents. They are good people to work with.

Setup with Answer 1 was really easy and customer service has been really good. We use their virtual receptionist services for overflow calls and after-hours calls. Our business has a need for 24-7 availability from our clients and our attorneys aren’t willing to answer the phone so we needed somebody that was available all the time. I've called and tested all the lines and Answer 1 was prompt, courteous and got everything correct. We’ve definitely seen conversion go up when clients are able to reach somebody immediately. It lessens the likelihood of the clients to move down the list to the next attorney that they'll find.

Answer 1 was the answering service we had when I started here eight months ago. They’re very good at communicating the transmissions to the technicians very thoroughly. I'm the one that deals with them for schedule changing when we roll the phones over at 5:00 o’clock. I call them every day and they’re very cordial and nice. They even delivered me a cookie basket for Christmas. I had an overall good experience.

Answer 1 does what they're supposed to do. Our business is not very active now and we’re just using their answering service at the moment, but we did the calendar part several years ago. Overall, it's been fine.

We have Answer 1's after-hours answering service, like a professional switchboard. We partnered with them because of their availability and because they're one of our clients and we've had good feedback from other clients of ours who have used them. Working with them has been helpful. Their reps were very nice and very delightful. This was a new process for me and when I had questions or issues, they were very receptive to my questions and feedback. So that's very important to me. However, we get a lot of tickets from them that seem to be informative but no action needs to be taken. Sometimes we get 17 tickets and two or three of them are the same thing. But it makes sense with what they're doing.

We use Answer 1 for answering services and it is good to have it because if we did not, we would have to have the old answering machine and press buttons and if that gets full, you can't record any more calls. On the other hand, with Answer 1, the system's messages go to our computer and are stored there so it's a good service. I've called them a handful of times before and their reps have been okay and it was not a problem. They were pleasant and took care of our needs and what I asked from them.

We have a support contract with Answer 1. Our customers either send an email to support email address or a phone call to a support call number and they field those calls and then route them back to us accordingly and so they’ve taken care of customer support 24/7. And every phone call or communication I've had with their reps has been great.

Partnering with Answer 1 is good because we are a construction-based company and we may need emergency phone calls. However, there were some misspelling of stuff and incorrect telephone numbers or addresses. But it's a rare occasion that we have to contact them regarding something that was wrong. Other than that, everything else is really pretty good.

Our business is criminal defense and we do a lot of DUI's, and so we wanted to have an answering service that would be available to answer phone calls and screen them and just send us the DUI's and people that have emergencies – 24 hours. Partnering with Answer 1 has been great. Their representatives are always very polite and are nice to our clients. They do their best to try to ask appropriate questions to find out if it’s something that should be transferred to us or if it’s something that they can just go ahead and take a message. They’re very efficient, friendly, and professional.

We're a small firm and I am the only staff so it's hard to always be at my desk and answer the phone. Answer 1 was the solution to that problem. It makes sure that we never miss any calls from clients. If there's somebody who gets arrested outside business hours, Answer 1 will answer the phones for us and then we will all get an email to our phones and to our computers that’ll say what the problem is about. They take detailed messages for us so in case we need to talk to a client outside of business hours we are able to see exactly what they need and how we can help them at that time.

I've been using Answer 1 for a decade and they're an advantage. Our company utilizes them for after-hours or emergency calls and it is helpful that we get calls. For the most part they all seem to be very nice to work with. However they have a difficult time when we move buildings, in taking us and putting new managers on them. So we tend to get a lot of calls from buildings we haven't managed for years. They don't do a good job updating, and property managers move around a lot. They're not the only company that does that so it seems to be kind of an industry thing, but that's our biggest hurdle. So then the right property manager isn't getting their after-hours calls, somebody else is.

We can rely and count on Answer 1 for all of our off-service needs. Partnering with them helps us be a better office and be more efficient when we're not there and they get our messages to our doctors. Their representatives have always been pleasant, attentive and prompt. They're doing great.

We use Answer 1 after-hours answering service and they've been great and always on time. They always contact us on our emergency calls as we mentioned to them, “If it's an emergency, contact us. If it's not, just go ahead and fax it over to us.” So I have spoken to a couple of representatives on those calls and everything's been wonderful.

We've been using Answer 1 as our answering service and it's amazing. Their reps are nice, they know what they’re talking about, and they're great at their job. It's an overall excellent experience.

We use Answer 1 so someone would answer the phone because we’re not here most of the time. It helps us out immensely and so far, they have a very positive impact to our business. They do a great job and we’re happy to have them on board.

Answer 1 was already right here when I started working for this company. We use it for emergency call for our tenants which helps a lot because that’s the only way we can find out when tenants are having an emergency. Their reps were very friendly. So far, everything’s good with them.

We use Answer 1's after hours answering service and it has been very well. It's definitely a good tool to have. They also have great people who provide great customer service. They do a fabulous job.

We utilize Answer 1's emergency contact service. People call their number and go through them to get to the doctor. So far partnering with them has been pretty positive for the business.

We forward our calls to Answer 1 when we’re closed for the night and it has helped our business positively. Their representatives are very friendly.

The company I work for already had Answer 1 when I started back in 2001. We use their on-call routing service and it's been fantastic. It has really streamlined a lot of things. The rep I always talk to is fantastic as well. Answer 1 is great, overall.

We've been using Answer 1 for years throughout the company. We utilize their on-call answering service after hours, and it's helpful as emergency calls always come through when no one else is on the property. They update us on holidays if we need anything special for the holiday hours, and have always been helpful and positive.

So far, Answer 1 has been great. I was out sick in the last couple of days and they took care of everything for us. Using their virtual receptionist service keeps us from missing important phone calls because we receive an e-mail. So if we get a new client, they set it right over to us and then we can get in touch with that client if we need to. When I started at work, Answer 1 assisted me in explaining to me how to set the service up in the evening because I had no idea. They were really good about that.

We utilize Answer 1's answering service when we have emergency calls when it’s after hours. Partnering with them helped us receive our calls. Their people are very polite and courteous and they’re good about contacting me as soon as I get a call. They call me and then I call my maintenance man and since it’s only the two of us working the property, it has helped us greatly to have Answer 1's service. I've had good customer service from each representative working for the company.

Answer 1 has made it easy for us and our business and they have been professional and friendly. We like that they send a daily report on all the calls that came in and that’s helpful. They’re good at screening calls because we get more fitting calls as well. They're better than our previous provider, who often sounded like they were answering from their car or had a child in the background.

We are an 8:00AM to 4:00PM office so if somebody wasn't in and somebody called, we wouldn't get the message. I was viewing an online search for answering services since we wanted to find a way to have our calls answered after hours, then Answer 1 happened to be a local one, so I researched them locally and contacted them. We were looking for an online service and it really didn't matter where they were in the country but since they were local and they were staffed locally, we selected them.

I felt that I was being overcharged by the previous company that I used. They charged me by the phone call, so for them to be able to bill me they would have to have evidence of how many phone calls they took for us. When I felt that my bill tripled and I asked for documentation as to why it was so high, they could not provide me any evidence as to the amount of phone calls they receive for me every month. So I changed companies. Answer 1 is an answering service for us when we're not open. We forward our phones to them and they call us with any emergencies. They charge me for the amount of time, not per phone call, so if the amount of time we were using was going up, I could change the plan and save money and they're always flexible about that. So I've been very happy with them or I wouldn't be still with them.

We've been using Answer 1 for 30 years already. We utilize their answering service and we're happy with their services. If I need to call them for our holiday hours or when anybody else is on call, I get a call or an email and then they respond quickly. And anytime I've talked to any of them they're very nice. We'd recommend them.

Overall the service has been fine. My only complaint is the message often is not accurate and provides an incorrect name. Also, I talk to insurance companies about clients and I will get a message like "John from State Farm called." I have 20 clients involved with State Farm in various ways. I need a client's name or claim number to link the caller to the insurance company so that I can prepare myself to talk to them or determine whether I need to call them back at all. Insurance companies always provide this right off the bat, but this information is not finding its way into the message. Otherwise, great job.

We have Answer 1 to answer the phone and on the weekends, they handle our emergency on-calls. They know the dispatch areas. They're all very good and professional. A lot of our clients actually think they're calling the office with the way they answer the phone. I have nothing but compliments for them over the years. They're first-class and they do a great job.

I was doing research online about answering services and came across Answer 1's information. I got their answering service, and they answer my phone calls which is definitely helpful as I don't have to pick up the phone and be there.

I was looking for a company that could do reception services and bilingual in French and English, and Answer 1 could do it and it's been excellent. Answer 1 freed us up to not having to stress about the phones anymore. Especially we're a 24-hour company and we've got clients around the world so it was important to have a continuous phone presence even if we weren't always able to be there to answer the phone. We look more professional and don't seem like there's a gap in the coverage. The Answer 1 representative has always been very pleasant and very easy going. Really topnotch service. I would highly recommend them.

Answer 1 is our after-hours and weekend live answering service. I love them very much! I've been here since 2011 and we had them ever since. If I need to be away from the office, I'd forward all of my incoming calls and then they take messages. If there's a maintenance emergency, they will call me and let me know that I have a message pending because it's urgent. It saves me a lot of frustration. Their representatives are all very friendly, nice, and articulate. Considering my clientele here in the building, they actually do a good job of getting the messages across. They're very helpful, courteous, and thorough. I work well with them. I'd absolutely recommend them.

Answer 1 was already established in our office wherein we use its call forwarding feature. It works well and we’re able to obtain our messages without them going somewhere else. Once in a while, we recheck that the phones got forwarded correctly, and check to make sure that they’re picking up and nobody else is.

Answer 1 impacts our business very positively. We get all of our messages including the calls that we missed during our non-business hours, which are just as urgent, if not more so, than the ones that come in during our business hours. They were able to tailor their services to the budget and were always courteous.

One of our previous employees referred Answer 1. And then, I did a little bit of research and they were one of the top rated answering services in Arizona. We use their receptionist service. We have our phones transferred to them whenever somebody is not able to answer the call during the business day. And we also transfer our phones after hours to have a live answering service. Partnering with them has a positive impact on our business for the most part because we always have a live person to answer them. Overall, our interactions have been okay. The only time I call them is when there is a problem. They'll go back and listen to the phone call made by a client and a representative and review it. And then let us know what happened. I've only had two instances where they've had to do that. Overall, it's been professional.

We got the answering service from Answer 1 since I'm very busy to answer phone calls, and it’s freed up time for us to focus on what’s more important. Customer service was able to set up the account fairly easily. Plus their rep Cameron has been amazing. Any time we need something, she’s right on it.

We're currently using Answer 1 in our home office. We're using the receptionist as an answering service. Predominantly, being new to the business, I felt that having all the scripts and having Answer 1 familiar with our business model made things a lot more seamless, which was a benefit. It wasn't until about a year later that a person in a business we have a relationship with called to change an appointment. Although we were going to be at the same meeting that day, he mentioned to me that he left a message with my secretary and he wanted to compliment me on how professional she was. I realized we don't have a secretary and that's how good the people at Answer 1 are.

Answer 1 provided the after-hours support for Saddleback Communications when I came. There are people here at Saddleback from Monday through Friday, 8:00 to 5:00 PM, and we only provide a live service. We need somebody available to answer the calls that came in, and our company has always used Answer 1 for after-hours messaging. It's helped tremendously. Also, they're very friendly and responsive. If we ask them for a change, they're right on it. They're really good to work with as a group and individually. I would recommend them to other companies.

Answer 1 does our emergency after-hours since we're property management, and we need somebody after-hours to answer phones. It's great because they page us if there is an emergency. I usually communicate with them through email. They always respond to exactly what I want them to do, and they do it. They've been great, and we like them.

We started working with Answer 1 when we started a company in 2003, and we have both their virtual receptionist and live agent messaging online 24/7. We don't have a customer service line for the company. All calls go to Answer 1. With that, we never had to hire a receptionist, and our product's online so it's easier. For the most part, the reps at Answer 1 call me and ask if I'm available to take the call. If I say no, they take a message and send it to me via email. If I say yes, then they just patch me through. There has been a handful of times where I had some struggles with the calls getting disconnected. Other than that, they've been great, and I'm happy with them.