Nexa Reviews

Answer 1 was already in place when I started in January for our business’ after hours answering service. They call for emergency and then they text every message. Originally, they emailed non-emergencies the next day. But something was miscategorized so now, we decide what call is emergency or non-emergency.

When I came on as part of the team, my company was using Answer 1. We utilize their on-call services and as a whole, it's really productive. It's also excellent when they answer the phones. But there were a lot of issues and confusion when they built a lot of time for calls that didn’t even come in. There were also bookings that weren't there, plus there were problems with scripting and calling the wrong people. So, the service has not been as professional as it could have been. But the case manager person that we have, Britney, has been fantastic. If I ever email her and say that a person doesn't need to get the service request anymore or if I ask her to change the script or tell her our new hours or holiday hour, she'd get right on the matter and take care of it.

We use Answer 1 when our priests are on call after hours. So they're an emergency line for us. 100% of the time, their reps are very kind and responsive, which I appreciate. When it seems like there’s been an error and we can’t figure out if it’s on our end or theirs, they'll always say it was probably us and they’ll do whatever they can to make sure it won’t happen again. And 95% of the time, they get it right. So their service is very important when there's somebody that needs a priest. I’m really happy with them and I would recommend them.

I got somebody in the office in the morning to answer the phone but I don’t have anybody in the afternoon and I don’t have time to answer every call. I thought getting a receptionist service would be a good option. So, I Googled answering service and found Answer 1. So far, I’m very satisfied with their service. A lot of times, when people call me, they get the voicemail and sometimes they just hang up. So when somebody answers the phone, at least I’ll know who called and typically, they leave a message. I’m better informed about who calls and why they call if I do miss that call.

Answer 1 was being used by our sister company at Karya Health, and then we went with them too. They provide us with our information for after hours call follow up and they are very detailed. They send us the information in a timely manner. The customer service reps have been very friendly and responsive, too. I would recommend them.

The company that we were working with bought out Answer 1. We use their answering service and they're on-call for emergencies. When I call them, some of their people are not so great and challenging at times. They don’t seem to be aware of what's happening and when I try to explain to them what the problem is, they don’t seemed to be very knowledgeable how to fix it. Then they don’t return my call. So I always find myself reaching out to Cameron because she can handle what I'm emailing her about and it's much easier and more time efficient for me. She's awesome.

I've worked at Coca-Cola in Phoenix, Arizona for 12 years and we have been using Answer 1 for over 12 years. Whatever needs to be changed, added, deleted goes through me. Our business utilizes their virtual receptionist services. When the employees call in sick, or that they are going to be late or not coming to work, Answer 1 answers the phone. The system then asks things like what shift and what the reasons for calling out are. Then it sends an email to me and the managers and that is how we find out.

When I took over this property, Answer 1 came with the existing contract, and we kept them for convenience. At present, we utilize their live agent messaging, which allowed for somebody to be able to answer the phone if we’re not available. In addition, their customer service is great.

We use Answer 1's live agent messaging. We're working four shifts here and we are on call 24 hours, for three people. Our customers need to be able to contact someone live. When a customer is down for a hotshot or a breakdown, we need to have fast service. We normally have 30 minutes to an hour to take care of the customer, and that's including calling a Cape Air freight or getting a charter airplane. The system also works out great because that whole process is time-consuming considering the short time frame that we have. Then, every week, I speak with their team over email and they notify us who's going to be on call for that week. If there is a holiday, they notify us two weeks in advance so that they can help us and we can help them as far as identifying who is going to be on call.

We partnered with Answer 1 as we needed a live person to answer our phones after hours. We've been using them for 10 years and they've always done what they're supposed to in a timely manner. We get our leads for the down floors so it's still keeping our money rolling in. They're a great option for an after-hours answering service.

I used Answer 1 at another company. I am now in an emergency service company and I needed some support. Answer 1 only does after-hours answering service, and it’s helpful so that one person isn’t doing everything. Typically, just before a holiday, the reps want to make sure what our hours are going to be and whenever I have any changes, I reach out to them. I've been working with Answer 1 for a few years, and I’m quite happy with the service that I receive from them. For the most part, Answer 1 has worked out pretty well, and I would recommend them highly.

Our company has Answer 1's answering machine service. Answer 1 is very reliable when we're unavailable (after hours and weekends). Their representatives are very good, responsive and when I call, they're detail-oriented and courteous.

We needed someone to answer our phones when the office was closed during the holiday and we were referred to Answer 1. We got excellent service from Answer 1 and I felt confident over the holidays. Answer 1’s reps have provided absolutely excellent service and are very professional.

We've had Answer 1 for quite some time and they were here before I became the manager. We use their virtual receptionist for off-hour services. When the doctor's on call they've done very well. Anytime I've had to call them they've always been very courteous and very helpful.

We used to have the same service here in town and the owner sold out that part of the business to Answer 1. I then became part of it. Their rep has been very sweet. We use them during after-hours to answer the phone for emergencies. We are a background music provider for businesses and they usually have issues with their music not playing. Clients call and Answer 1 has our technician’s phone number so they can call over the weekend. It has been working okay. We get charged for the messages that we received. However, sometimes we get emails just saying that the caller hung up and get charged for it. On Mondays, I see messages that came over the weekend, however, sometimes I see them again on Tuesdays or Wednesdays. I have to make sure that we are not getting charged for those because that would be unfair. But, other than that, they are doing what we need on the weekends.

Answer 1 is definitely a helpful program to be part of and I would highly recommend them. I was in the need of making sure we have somebody answering our phones at all hours. I reached out to a company that we worked with hand in hand and they recommended Answer 1 for the right solution to handle those calls that come in and route them as requested. Answer 1 takes care of our after-hours phone calls and they have been good so far. Their people have been good, customer support is there, and the creativity of meeting the needs that we request has always come through.

We rolled out Answer 1's service company-wide several months ago. We were looking for a unified service nationwide versus every division having their own answering service, and so we got Answer 1's service to handle our emergency after-hour calls. We had a previous service that provided the same things and partnering with Answer 1 has been an easy and very smooth transition. The representative, Brianna, who handled our account was absolutely incredible with the transition and very good about answering or responding in a timely manner to any questions that I may have. There were a bit of inconsistencies as far as the daily updates that we received from Answer 1. But other than that, it’s been a good experience. Using Answer 1 is simple, user-friendly, and straightforward.

When we are not in the office, the number we call is from Answer 1 and it actually answers our phone, live. And then it texts me when we're receiving calls after hours. And they answer exactly how we answer it - like if I call in, it sounds just like you're calling the office. They don't say it's an answering service. So far, I haven't had any problems. They do a great job.

Answer 1 was referred to me by my old answering service. We use it for after-hours answering services, which is necessary for us. Their representatives are very nice, though sometimes they like to be very nice to us and chatty on the phone. We usually try to rush through that real quick because we know that chatting with the representative means that a client of ours is just sitting on hold. Other than that, we are happy with the service.

We were looking for an answering service. We looked Answer 1 up online and they were the closest to our office. We went down, took a little tour, liked what they had to say, and signed up right then and there. The service has been super helpful. We get all of our calls and messages. Their reps are really good about asking if the calls could wait and if they can't, they give me a call right away. They either patch me through or just give the callers instruction. It was super simple.

I like Answer 1. It’s been a very good professional upgrade, relative to voicemail alone and it definitely freed up some time and energy of having to not be in the office as frequently. The reps were also very professional, but they have a soft side and they’re very nice, which is important to me in business. They don’t seem aggressive and they don’t seem to contrive. It’s actually nice when the clients are calling and get to speak with one of them. Their customer service is definitely excellent. You can get somebody that make changes or handle your request right away and their pricing is actually very fair. I really had an excellent experience from sales, all the way through to operations and follow up and customer service. I’m very pleased.

We've been using American1 to assist in our business for at least 16 years. We use their 24-hour service and boarding of messages as we cannot have a physical presence at our building 24/7. Whenever I need to call them their reps are very responsive. Answer 1 has a positive business ethics and we look forward to their continuing in a positive manner.

We needed to make a change and Answer 1 was the most organized. We use their answering service and we’re getting all of our calls, which is important. If the call is important, we can follow up with them. Also, Answer 1 has been prompt with their reports and their reps have all been really helpful and informative. By far, everything’s been great.

Instead of hiring a receptionist, we had Answer 1 answer calls for us. It has a positive impact to my business and I have not been missing phone calls. The rep, Terry, was the initial person I contacted and she has been very good and was very on the ball with getting back to me. Athena was a little delayed in getting back to me initially and there were a few issues, but then they got it all worked out and it’s been fine ever since. Answer 1 is a good investment.

I liked Answer 1's price and I have a good experience with them. Answer 1's answering service is helping me and I'm not answering the phone all the time now. Also, their representatives have been always good.

Answer 1 offered a service that we needed and they seem to be very efficient. They take our after-hours calls and then dispatch them. They do a simplistic service for us but they do a great job. Also, their representatives have all been very professional and our overall experience with them is excellent.

We're in a service industry, so we had to web-capture calls after five o'clock. Our headquarter company then set up Answer 1 for us and with it, I get a call after hours from a live person who says, "You want me to patch you through?" Answer 1 has helped us and we've captured many after-hours sales because of working with them. I've had a wide variety of interactions with Answer 1 representatives. Some of the representatives don’t know what we do, so their terminology isn’t correct. I sell something that has the initials VFD but the representatives, sometimes, leave the F out or think that VFD stands for voluntary fire department when it’s not. But these are just things that even a trained person would probably miss and Answer 1 has gotten better in the last three to six months. I can now understand the folks who call me. And overall, they're always short and sweet with me and they're quick.

Our business uses Answer 1's answering service when the office is not occupied. It seemed to be fine because we get the messages that are there when we're not available. Also, it is an emergency number for people.

Our Director of Finance looked for options for answering services to supplement our own abilities and hours, and partnering with Answer 1 was a bit of a mixed bag. Some of it has been good. It definitely helps to have the virtual receptionist service to supplement us when we don't have people available to answer the phone. But the only issue we have is in the quality of the messages we're receiving as the messages don't make sense. If we're not able to respond right away, it results in having us call the customer back and get clarification. We build pistols and there's a lot of technical information that Answer 1's operators don't have the knowledge to understand. The service has been okay so far and while we're still making a lot of callbacks as more often than not, it helps to have a person answer the phone as opposed to it going to a voicemail.

I got Answer 1’s CRS service and it has done our business well. It lets us know when we get emergency calls and it’s really good on filtering up non-emergency calls or some sending out the emails. I only deal with their reps if I have a question in regards to the message that they sent. I’m very satisfied with my overall experience with Answer 1.