Nexa Reviews

We used The Virtual Receptionist and they closed down. We signed up for Answer 1 and we've been with them for six months. They are a great team, works well with us and I haven't had any issues with their customer service. We use Answer 1 for the virtual receptionist and they book calls for us. Overall, we're very satisfied.

I filled out a referral form and I said what I needed on a website which suggested Answer 1. I like their lower cost than the other one that was recommended and then, I liked them once I called. We had a complex situation but we have worked out all the kinks. For the last week, things have been going smoothly. I usually send an email if I have something slight that needs to be changed in the script and I get a reply back. I don't always get a call back right away if I call but there's an opportunity to make an appointment. So, if I really need to talk to them, I can put myself on the calendar of Athena, the rep who has been handling our account for three months.

My company is happy with Answer 1's full-service approach, and its modern options. We use their legal answering department and have only had positive interactions with Answer 1 staff. The messages are prompt and it is very helpful that they come to my phone and my email address. While the price is higher than we are accustomed, I have trust in their service.

The company owner and the office manager have set us up with Answer 1 for our after-hours answering service. The company owner and his daughter, who's the future owner, had a meeting with Answer 1 and they decided to change over from AnswerNow. Now, we roll our phones over to them to answer the calls after 6 PM. Then, an email giving us all the information for the customers that called in after we closed at 6:00 comes through when we get here at around 7:15 in the morning.

Our Texas branch uses Answer 1, and they've been in business before. We use them for after-hours emergency calls, so between the hours of 3:30 and 7:30 a.m., our calls are rolling to Answer 1. They answer all of our calls and then they either direct the call to our on-call person or send us a message letting us know that we need to follow up. They monitor what an emergency service is or what a message is, so our after-hours people aren't being bothered with office calls on the weekends. It frees up our people's time and they're able to focus on legitimate after-hours calls that we need to respond to. Plus when I talk to the business support team, they've always been very responsive. Everything is going well and I would definitely recommend them.

I partnered with Answer 1 to free up some of my employees, reduce cost and separate legitimate calls versus non-legitimate calls. For the most part, it has done the things I was looking forward for it to do.

I looked up Answer 1 on the internet and my first initial contact with them was positive. I transfer my phones to them in the evening so they answer my office phones from 5:00 PM to 7:00 AM. They’re very good at what they do and they take great messages. I receive messages through my cellphone and they also call me on the phone. If they’ve got an emergency or somebody insists on talking to me, I will receive a phone call from somebody on my cell. I have the option of either having them patch it through to me or taking a phone number and I’ll call them back. I’m happy with their service.

We’ve always had an answering service and Answer 1 has been a whole lot more reliable than those that we’ve used in the past. It’s nice to have that peace of mind that they’re doing a good job, and they’ve been very flexible as far as if we’ve ever had any issues. They address them right away. We had run into some issues in the past with another company, but Answer 1 seemed to have an answer for those problems that we had run into. Answer 1 seem to have a very high quality as far as their team. They invited us in to see their corporation, and the individual that we were working with at that time, and she had exactly what we were looking for. She has been very positive and willing to work with us. However, I noticed that if we call them on their line, sometimes, it takes a while for them to pick up their own line. So for an answering service, that’s a little bit of a concern. But over time, I’ve seen that it becomes less and less of an issue for them.

Our business uses Answer 1's services for call answering service and forwarding. Overall, having their services has been good once we got past getting everything set up and customized. Athena is our contact and there was another lady in the very beginning and they made little tweaks. Answer 1 frees up our people from having to answer the phones all day on certain times.

Answer 1 had 24/7 call center and email capabilities. We utilized their call center service and it allowed my business to function as I wanted it to. Also, the representatives were all professionals and my interactions with them were all positive.

We needed an answering service and when I was looking up a few different sites listing the best ones and their price, I decided to choose Answer 1. Their site had a little chat box in the bottom and I asked if they're hyper-secure. They said they are and we then signed up with them. We use their answering service, and they're responsive. I have the email that they attached the information to on my phone. So it's really nice that on weekends, I don't have to be checking the website. If there's somebody with an urgent call, it pops up on my phone. So, it's convenient. I've called their customer service a few times wondering if I could see the account activity more in-depth, and I didn't have any issues. They answer the phone call and they try to help out as much as they can. They're very good. I'd suggest Answer 1 to my friends. We have no any issues with them and they're professional.

We used to have three other people in the office, but it's just me. When the phone rings, I’m just one person. Heidi investigated Answer 1 and decided on it. We have their answering service all day. Having the service helps a lot. Others should check out Answer 1.

Answer 1 has a live person answering our phones. We have four offices throughout Arizona and they answer the phones in the evenings. They text message the agent that the client is looking for. They have good and pleasant people on the phone. They answer the telephone, forward the information and relay messages accurately. They do their job well. It’s better than having a customer just leave a message on a voicemail but never gets answered. So, since they send a text message directly to the agent, it’s fast service. We’re adding our 5th office and we’ll add another service to the account.

We're using Answer 1's answering service after off hours. We don’t wanna miss some calls and the clients. Answer 1 is a lot better than what we used to have before. For a while, they were messing up. The operators that they were using weren’t answering the phone calls properly. I spoke to their rep and while it took a while for them to fix the issue, we got it all straightened out. Answer 1's customer service is great.

Answer 1 is part of our phone system with TDS Network. We use the after-hours live voice message services so clients or prospects who are calling after hours get picked up by a live person. They take a message and then they email us a transcript of the conversation. It's nice that instead of leaving a lifeless voicemail that a lot of companies do, you get to talk to a live person. I would appreciate that myself.

Answer 1 seemed like the best fit and we've been using them for a while now. We get calls forwarded and we also have the live agent messaging and the appointment scheduling. Answer 1 has been great and extremely helpful. I also had a great interaction with Paula. She had great customer service skills and was extremely pleasant to work with. Overall, we are content.

We wanted our phone calls answered live and they are but Answer 1 did not guarantee to answer it in any certain ring, so we could lose some calls. It’s fine but I’m not completely sold with not answering the call after five rings. Still, Answer 1 was good about checking with me about holidays so I appreciate that. Every customer seemed to be happy with the way they were treated so that was great and they were good about the emails when they get a call for one of the rest of us in the office.

Answer 1 is fabulous and great. We've been using them for a long time and we love them. We use their answering service after-hours and whenever we have an emergency, they are able to contact the on-call person and relay the message so that they can contact the resident. So, they are able to address the issues immediately without having to give out personal phone numbers. We communicate with Answer 1's reps mainly through email and if ever we have any issues, we give them a call and they rectify the problem right away. They're very professional and we have no desire to switch to any other company. Even though we've had other ones in here trying to solicit our business, we tell them that we're happy with who we're with.

We've gone through a couple of different answering services and there were a few things as far as the way calls were being answered and hold times that we weren't really happy with them. The owner of the company works with a lot of other HVAC businesses and after reviewing several different companies, we recently switched to Answer 1. I set up the account and had a great interaction with their rep as far as any questions or concerns that we've had. Our calls are recorded and whoever I spoke to was able to take care of any of our concerns or issues in reviewing calls. We use their afterhours or on-call service, and so far the service has been great. However, we do not receive any type of statements. Payments are drafted out of the credit card account so we need to know how to request monthly statements. Other than that, we're happy so far and Answer 1 seems to be on the top of our list right now for answering services that we've had.

I'm using Answer 1's virtual receptionist service because I needed some support on a telephone line 24/7. We had some issues with people not following the script that we gave them and also with them transferring phone calls before qualifying the customer. But it has been okay.

Our business doesn't get receptionists and having a temp to come in our office was too much and it wasn't worth it. We needed someone to answer the phone and Answer 1 has been very helpful when I'm out of the office. I'm the only staff member so if I take a day off or leave then phones are still being answered. We have been using the call forwarding service since the end of February. I interact with their representatives usually by email and they were all right and answering any time I had a question.

I use Answer 1 for inbound and outbound answering service. The other campus, which is on the same group of schools for us, had a good experience with it. And then, in our initial look-around, it seemed like they were going to be the best partner for us. Everybody at Answer 1 has been easy to work with and the calls are getting answered, which is a priority for us. I work with Cameron and she has been amazing, easy to work with, and has been helping us plan what we need and coordinate it all. That's been a difference-maker for us. Answer 1 is reliable and they function as a business partner more than our previous service. Beyond just getting the phone answered, we needed someone who we can talk to about the service and how we need to tailor it, and different things that our business needs and that they're always available for that.

We used to do an internal project hotline through our end and we were just getting too many projects, so we started looking at different answering service throughout. The office manager found Answer 1. They're right on the street from where we are. The account manager who I've called and spoken to when we were first setting everything up was really good. The people from Answer 1 have also always been really helpful and willing to assist with anything that we need. Any changes that we needed in the beginning when we were first starting to get everything rolling, they were really helpful in that. Partnering with them has definitely helped us out. Our business has grown, and with their answering service for our project hotline, they've been able to take a load off. I would recommend them as an answering service for different projects.

The company already has Answer 1 before I came and I've been with the company for 15 years now. For the emergency services and so forth, the company would be calling them. Working with Answer 1 is good because you're not having to worry that you're not getting connected with them. If they see anything that needs attention, they'll call us. They're a good company and I have no complaints. I've been in this business a long time, and I've seen other properties use different companies and they're not as good as Answer 1. Hopefully, Answer 1 is gonna stay because they've been here many, many years and they're not taking it for granted. They're dependable and there's never an excuse why they couldn't get a hold of them.

Answer 1 picks up on calls after hours for our business and then during hours, it rings after a certain point. With that, they have helped our business since people prefer talking to someone than just leaving a voicemail. They also keep track of all the physical call log and get all the contact information so that we don't have to do that ourselves. Their reps have been very helpful and friendly as well. Any questions I've had, they got back to me right away so they could answer right then and there. And if they didn't have the ability of knowing what the response would be, they still got back to me right away.

It's been a positive experience with Answer 1 and I would recommend them. We use their virtual receptionist service and they've impacted our business in a positive way.

We have a good partnership Answer 1. They take the team's after hour phone calls. Their reps are also good to work with and they do a good job of getting the information we need by the time they get a hold of us.

We had an account that was transferred to Answer 1 from another company. The other company ended up specializing in attorneys only so I thought of trying Answer 1 out and we've been happy, so far. There were some hiccups in the transition, but no problem. We've been using their services for six months now. They answer calls for us, make appointments, forward calls when needed and filter out sales calls. It frees up some more of our time. Recently, I emailed our rep, for we needed to make a change in our processes of how we set appointments and she quickly made the change. It seems like it's going well, so far.

Our former company turned over our answering service to Answer 1 which we use when we’re closed or if we’re at lunch. Their reps are nice and always polite.

Answer 1 took over the company we were using for the answering service portion. They took over for Alert and they were hired to do after hour calls. When we had a couple of little issues, the reps were easy to fix them. We’ve been very happy with Answer 1.