Volkswagen Reviews

VW provides a free 2 yr/20,000 maintenance on the ID.4. I scheduled this maintenance along with a recall repair. The dealer called and rescheduled because recall parts were unavailable. The new date rescheduled date was only 8 days beyond the 2yr maintenance window. Given this was the dealer's request, I wasn't concerned. But then the dealer refused to do the free maintenance (on an electric car with 10,000 miles). This service is supposed to be very simple (and low cost). Then the dealer (VW of Ann Arbor) even refused to reset the annoying maintenance reminder. The dealer blamed VW. VW blamed the dealer. Finally VW said "too bad". Unbelievable! Luckily I didn't have a serious issue. Based on this interaction, you will likely be toast if you have a problem with your VW. Done with VW forever!

VW replaced the front rotors and brakes in February due to manufacture defect. Delamination of rotors. I called may 25 to make a service appt for my rear brakes that were starting to wobble. Appt wasn't until 7/16 at 11,600 miles the rear rotors and breaks needed replaced but I had to pay. Even though it is a manufacturer defect, well within the 30,000-50,000 miles a rotor should last. Judging by all of these comments I am not alone. Why has VW failed to protect its customers with something as serious as faulty break parts???? I will NEVER buy VW brand again. And make sure Everyone I know has this information.

I really loved my 2024 VW Atlas SEL — but this experience has been beyond frustrating. At just 13,000 miles, the A/C failed, and my car has now been in the shop for over 3 weeks with escalating repairs: compressor, valves, evaporator, even full dash removal. It’s some sort of manufacturing defect, and I’ve been given little clarity to the issue and my options. As a full-time working mom of two during a busy summer, I’ve been left without a vehicle, no loaner, and no confirmed rental reimbursement. I’ve been bounced back and forth between the dealership and VW Customer Care with no clear accountability or resolution. I expected better support and reliability for a vehicle this new and under warranty. Disappointed is an understatement.

We purchased a 2024 VW Atlas Execline, fully loaded. The day we drove it home the Adaptive Cruise and forward collision lights came on saying unavailable! Long story short, a year later, tons of phone calls, 6 weeks at the dealership, and still not fixed. They won't do anything to get us out of it or get the issue resolved. Definitely don't care to keep a customer in the brand.

We leased a 2024 VW Taos. 36 months, 7509 miles per year. A low mileage lease. At 7000 miles we noticed the brakes grinding, pulling and not stopping in a reasonable distance. It pulled like crazy. We contacted our dealer and took it for service. The diagnosis was complete brake failure rotors and pads front and rear. The reason for failure was lack of use of the vehicle. A VW requires exercise to prevent rotor and brake pads failure. The rotors were bent and heat damaged. No warranty. Also we would have to replace the brakes every 7000 miles because we do not drive it enough.

Volkswagen's with timing chain are bound to experience a potential catastrophic failures as noted in the class action by Merchant Law Group (MLG) **. One of the sales pitch that VW had with their car was the fact that their card did not have a timing belt, but a timing chain which does not need to be replace. However based on my discussion with a reputable service manager in VW dealership, they are bound to break between 150000 KM to 170000 KM. The cost of repair can sum up between $4000.00 to 5000.00. I reached out to VW customer relations and spoke to Neiha (one of the customer service manager). What a waste of time. If you have not yet experienced this issue with your Tiguan or any other model noted in the class action, rest assured you are going to face it sooner or later. This issue should be complete recall by VW. I suggest you sign up for the class action and let's re-open the case.

I strongly advise against buying any Volkswagen vehicle, especially the 2024 Taos. I was involved in an accident in February 2024, and my vehicle has been sitting at a body shop ever since—waiting for parts. It’s now been over four months, and there are still no updates or timelines from Volkswagen. I’ve contacted Volkswagen customer care multiple times, and the experience has been nothing short of frustrating. They are unresponsive, unhelpful, and completely disconnected from what’s happening with their parts supply. Meanwhile, payments are still being taken for a car I haven’t driven in months.

I actually wrote Volkswagon and they gave me a bunch of policy and procedure we will work with the dealership. I wrote them to tell them how extremely far in life they put me behind because I still don’t have a dependable car. I leased a Passat which is no longer on the market, that I had planned on buying. But the compressor in it blew 2x in about a year along with multiple problems so I rolled out of that lease into a Tiguan, because I had days and that was one of the few cars left on the lot.

This is first Volkswagen and I am HIGHLY DISAPPOINTED. 2021 Volkswagen Atlas and the hood cable dance latch broke while I was traveling creating $$$$ of problems. After research I learned this to be a common problem with this year model. It happened 2024 and after many attempts to contact Volkswagen I was told there was nothing they could do. Truly disappointing to find a manufacturer not standing by their products.

Absolutely unacceptable. I had my rear brake pads replaced at 22,464 miles under warranty due to premature wear—something even the dealership documented as “outside of spec.” Now, barely 11,700 miles later, my rear pads are already down to 4mm and no one is taking accountability. Volkswagen Customer Care offered zero help, despite this being a repeat failure of a known defective part that was supposedly fixed under warranty. Even worse—my front pads were replaced under warranty at another dealership with functional parts at 10k miles, and they’ve had no issues. Meanwhile, the rear ones were clearly slapped on with the same recalled garbage, and now I'm being told tough luck.

I think I bought a lemon. Electrical issues since Day 1, brought car back to dealer many times to get it fixed. Dealer couldn't find any problems, Told me if I keep bringing it back, they will start charging me diagnostic fees. Car is less than a year old. Bad car, bad service. Buy a toyota instead.

My 89-year-old mother purchased a new 2023 VW Taos in 1/23. At 14,000 miles, the car needed new brakes in the rear. $845 to replace brakes and rotors at the dealer. Never in my life have I seen brakes go out this fast. VW says they will not warranty it. I am pissed and because of this, no one in my family will ever buy another VW. In fact, my mother wants to trade the car in for a Toyota or Honda. It's sad this is happening to her but I will talk with my legal counselor to see what if anything can be done. All I can say is beware of VW's.

I bought my 2023 Tiguan brand new from your dealership, and ever since the first oil change, I’ve had problems with the oil level dropping around every 3,000 miles. The first time it happened, it was 2,000 miles before the oil change was due. I spoke with the service manager, and he told me it was normal. But the problem has continued ever since.

My VW Atlas had coolant issues a year after purchase. I took it in and they were unable to find the cause but after topping off was fine. Recently the issue recurred and now it was just 10 days out of warranty. While other companies are willing to honor a goodwill for being close the warranty, VW refused. The dealers are also unwilling to do anything.

Volkswagen Jetta 2016 – EPC Light & Turbo Malfunction – Manufacturer Defect? I own a 2016 Volkswagen Jetta and recently had the EPC light come on. After taking it to the dealership (Volkswagen of Burlington on Route 130 in NJ) they diagnosed it as a turbo malfunction and quoted me $4,500 for the repair. After doing some research, I found that many other Jetta owners have experienced the same issue, which makes me think this is more of a manufacturer defect rather than something caused by my driving. Also my research reflect that the cause has something to do with oil used and proper lubricant. I’ve only ever taken the vehicle to be serviced at the Burlington Volkswagen on rte 130 and have done so according to Volkswagen service schedule.

I paid off my car lease on 2/8/25 and Volkswagen cashed my check on that day and then they have an outside person that handles the title paperwork. This new vendor finally got the paperwork on 2/28/25. I have called Volkswagen numerous times asking when I will have the title since they have my money and I have nothing. They first said I would have the title by 3/5/25 or 3//6/25 so those days went and gone with no title. So after calling again on 3/5/25 they said, "Here is the FedEx two day tracking number," and expected to have the title after many delays on 3/7/25. I checked the FedEx tracking number each day on 3/5, 3/6, and again on 3/7 and each day FedEx said they were waiting for the package. I asked FedEx when I would have the package and they said to call Volkswagen.

My wife really loved this car, minus some of the dash alert quirks and loud turn signal noise. Great gas mileage. However, we experienced a blown head gasket which required the car to be towed. Well within the 36 months but over 36k mileage by 154 miles. VW road side assistance wouldn’t consider reimbursing any of the $250 tow fee. Thankfully VW service covered the repair and rather quickly to their credit. BUT, it doesn’t say much for overall quality and reliability when this type of repair is needed at such low mileage. Beware of this experience, we will not be considering a VW vehicle ever again.

Bought a 2023 Atlas Cross Sport. Had problems from day one, took to shop. They could not fix it. Filed buyback suit twice. They kept dragging me along. Kept denying buyback. Car almost got me killed a bunch of times. Worst car company I have ever dealt with. Had to trade it off. And of course I am the loser of it all. Lost a lot of money!

I have never owned a car with more recalls and just general problems. Worst experience I have had in 30 years of driving. They make the most simple things super expensive. If I could go back in time I would punch the man who created Volkswagen right in the mouth

The decline of Volkswagen is a real shame. They used to make a reliable car that would last a number of years and over 100,000 miles. Now they unapologetically make pieces of crap and offer zero customer service. Do Not Buy! You'd be better off with a Fiat.

Dealership is great - car is great but talking to Volkswagen Canada was soul destroying. Had questions regarding my extended warranty and was passed around then disconnected. Finally got a person who spoke to me like I was a small child and got quite snippy. No answer to question. Forty years of driving VW’s and this. Would buy VW again but they need work on their people.

Very poor customer service. Purchased vehicle in June, 2024. Part of the purchase agreement was a trailer hitch with a wiring harness. VW does not have a compatible wiring harness for my particular build date. 8 months later still not resolved, VW Customer Care (an oxymoron) does nothing but offer shallow apologies, with no suggestions for resolving the issue. Shame on you VW.

I'm a loyal VW owner. I've been driving VW for over 10 years now. I've owned BMW, Honda, Toyota, Nissan, Chrysler, and Chevy. I enjoy the driving experience, dependability, simple dashboard, and sleek design. VW service in Myrtle Beach for maintenance is always a great experience compared to other dealers. I don't care for spending my time at the dealership but can't avoid car maintenance. VW strives for good customer experience by all staff and it shows. It makes me happy that VW is now unionized. I will be a long term VW customer. I stand behind this company.

Hi, Just sharing my experience with a recent clutch slave cylinder failure I had with my 2019 Volkswagen Jetta GLI 2.0L engine w manual transmission. Vehicle was purchased from a Canadian Volkswagen dealership in 2019. Symptoms: Clutch pedal stuck in depressed position, vehicle unable to shift gears, hydraulic fluid leaking under hood/transmission case. My vehicle was at 70,000km at the time of the failure, and powertrain warranty just 3 days short of expiration by sheer luck. Brought the vehicle to a local dealership and they expressed that the vehicle would not be covered under the powertrain warranty.

We bought a brand new 2024 VW Atlas. I'm 1,600 Km into ownership of this car and it's now in for the 3rd time for warranty issues. That's right. I have now have been to the shop more times than the gas station. The latest, it's got an oil leak. Can you believe that. Both the dealership and VW customer care seem useless. I would highly recommend looking elsewhere for your next car.

I bought VW Jetta in 2017 and it has been a frustrating experience owning that car. Few weeks after I bought the car, there was a noise coming from rear-right hand side tire every time I park the car after driving it for a few miles. I took it to dealer and they were not able to find anything. Then I recorded the sound, but still the dealer was not able to identify the issue. Then the sunroof started to come off, which was fixed by dealer. I own cars since almost last 30 years, but I have never faced similar problems with any other car as I faced with VW Jetta. In last 4 years, there hasn't been a single year where I didn't face the problem with this car.

Bought a new Tiguan which came with 4 years complimentary car net service. Tried to set it up the day I brought the vehicle home and it wouldn’t connect. Called VW Canada who blamed the dealership. Dealership says it’s a Car Net issue. Upshot is that my new car has been at the service department for four weeks and it still hasn’t been resolved, nor is there a plan or a fix coming.

VW ID 4 lease- big mistake I ever made, this is my first and last car from VW and dealing with VW, for sell this car they did a great job, but horrible post sale support, car have issues that service department said that VW know but can’t fix at now, take one year to release the software update and not fix all issue, my car reboot the system during operation, I already been at dealer more the 3 times and still have the issue, VW don't know how to make a software, I asked to return the car but they denied, also VW don’t allow me to pass the lease for other person, don’t buy EV car from VW, trust in all reviews you can find on the web.

Bought a new 2024 Tiguan. Started hearing noise in roof within 2000 miles. Carried vehicle to dealership. They worked on it, said it was repaired. Picked it up. Noise Started back before we could get home. Carried vehicle back to dealership. Attempted repair again. Same result. After 5 attempts and more than 60 days of being out of service dealership wrote on repair order all repair attempts have been exhausted. They advised Volkswagen corporate. Asked corporate for a buyback. They took 65 days to say no. Have not received any information about how or where to go for repairs. This company is awful to deal with. STAY AWAY FROM VOLKSWAGEN.

Updated on 11/03/2024: The company, Volkswagen, returned my money finally. October 30th I received my money back from the payment I made in good faith in September. While they eventually returned my money, their business practice is such that I will never lease from them again. Period.

I only gave one star out of force. VW does NOT stand behind their vehicles. My son has a 2017 VW Jetta that had a recall. His vehicle broke down. We had to pay to tow it twice. There is no dealership in my town so I took it to a shop that works solely on imports and they made the repairs. Once complete, I was told that fix was actually a recall. VW made me take it 45 minutes away to verify the work was done and they REFUSE to pay for it. They are a JOKE. Not happy with them at all. Had to pay $1300.00 for a job that was a "safety recall". How did they get away with this??

PSA: If you're looking to buy an electric car, do not buy a Volkswagen ID4. The battery charging module on my 3 months old VW ID4 failed spontaneously and repairs are expected to take several months.

When I signed the paperwork it said $13000 (I put $10,000 down). I asked if there were any other fees that I wasn’t being told about such as taxes and title and they said everything was inclusive and that is what I owed. But when I got the first bill, my loan amount is 16,463.24. These were all taxes and fees. For example, they said I owed 450 for a new tag when I was just transferring my tag. I’m sure the other fees were all blown up too. If you deal with these people, or any other car dealer, get your own loan. You can’t trust them. Volkswagen isn’t any more honest than any of them, probably more dishonest.

Osteen VW Jacksonville FL wanted to redo the front brakes and said the brake fluid was black and needed flushing. A second opinion found the brakes still had 50% life and the fluid was clear. Suggest a second opinion on all non-warranty work!

My experience with VW has been nothing but a nightmare. In 2021 I purchased a new VW Atlas, I was so excited as it was my first brand new car I purchased. A weeks in I realized my air didn’t work, I called and they said “Maybe from it sitting it needs to be recharged.” Ok problem solved. The next summer it happened again, no ac. The next summer again, no ac. Then as soon as it’s out of warranty it happens 5 more times. So in 3 years my air has broken 8 times and VW can’t figure it out. They have paid for it to get fixed out of warranty but still can’t figure out the issue because it keeps happening. They washed their hands of this suv and shrug their shoulders to solve the problem. I will never buy a VW again.

Volkswagen arguably has the worst customer service experience. It started with the purchase experience to now managing my account. Long wait times, unknowledgeable staff, and lack of transparency are just the tip of the iceberg. I will never purchase another VW product.

My Jetta started rusting out just a few years after purchasing. After a ridiculous amount of time and having to chase the warranty coordinator at my dealership, deal with several staff changes there and finally just tell the girl on the phone how to do her actual job, I actually got a warranty appointment. Some work was done, and unfortunately, some work that actually should have been done was not. When I picked up my car at the dealership, it was absolutely covered in dirt and filthy. In addition, there were additional new scratches and damage to the bumper that wasn’t there when I dropped it off, And some absolutely bizarre work work on the fender that looks like somebody gooped on a ton of liquid paper..

I leased a 2019 VW Atlas SEL, and over the three years of the lease, the vehicle spent so much time at the dealership that we became quite familiar with the service manager. To give you an idea of the situation, the service manager even advised us against purchasing the car when the lease ended. From the very beginning, we faced issues with engine noise, transmission shifting, and the overall quality of the interior. Within the first six months (about 4,000 miles), we started experiencing electrical problems with the digital dash and malfunctions with the safety sensors. One particularly alarming incident occurred while driving on the highway with Adaptive Cruise Control set at 75 mph. Despite an open road with no obstructions, the car suddenly slammed on the brakes due to a sensor malfunction. Thankfully, there was no one behind us.

We have continual issues of a P2440 error with our 2021 VW Tiguan. VW Dealers always state they are weeks out to service our vehicle and need to drop off for days afterwards, claiming they cannot find technicians???? On top of it all, they have no loaners or rentals and this is warranty work. I would not recommend a VW.

Beware class action issues with tight stipulations that often get them out of owning up or paying. This is my exchange. Initial email "I recently dealt with one of your dealerships and call centre. My 2018 Sportwagen recently had a water pump issue which was subject to the manufacturer defect class action. However, mine happened at 156k vs the 125k listed. When investigating, it seems many other owners had their waterpump fail at the 150 mark.