Volkswagen Reviews

Complete junk! I've owned several VWs since the mid 90s and they have become progressively and increasingly less reliable. The 2020 Tiguan was a true magician, as it made oil disappear like clockwork. Hudini reincarnated! I had to have extra quarts of oil in the trunk at all times, since I never knew when the next disappearing oil trick would occur. Complete joke of a vehicle. Decided to "upgrade" to an Atlas, as I was assured there would be no magical tricks. They were correct! No oil disappears...instead, it offers a completely different type of hellish nightmare. The 2024 Atlas has an entertainment system that constantly disconnects and abandons your cellular device like it has a plague...leaving you unable to enjoy the most simplistic commodity like music, to say the least.

My experience with Volkswagen of America has been extremely frustrating. I was told my 2025 Atlas Cross Sport defect would be resolved in 60 days, with no mention that this meant business days. I’ve contacted customer service more than eight times in three weeks and am repeatedly told my case is still “open” and someone will call me back — yet no one ever does. Customers are expected to meet deadlines, but there’s no accountability on their end. This is my third Volkswagen, and unfortunately, it will be my last. Very disappointing.

Purchased a 2022 VW Tiguan new at Bommerarito St. Peter’s Mo. Started seeing the check oil light come on. Check the dip stick and it was a quart low. I had just it in for and oil change. Long story short it’s internally consuming oil and needs a cylinder head replaced. As of November 5th 2025 my car is torn apart at the dealership waiting in the part. I when down there today January 26th 2026 to trade it in for a new one. They told me I would a very low trade in value because it does not run and drive! So they got me by the **s so to speak. So I’m stuck without a car until the fix it.

I bought my brand new Atlas Peak Edition at the end of October, it was towed 11/13 due to electrical failure & they just charged battery and sent us on our way. 12/26 It was towed for same thing & they have now replaced computer brain. No payment for either tow. No loaner car for 2 weeks. No offer of rental or anything. Will never buy from VW again. Terrible treatment of customers.... **

I have a 2024 Atlas Cross sport that has been in the shop for numerous issues that are still unresolved. It has never stayed less than a month in the service department with the longest time 3 months. They still cannot fix my car.

This is in reference to my 2023 ID4. Since July of this year, the car has lost all navigation (see pics) and the ability to read signs (dynamic sign reading of speed limits). Since the car can't recognize its location, the ability to schedule a home charging (ie- 2-6am) can't be established. Both the sign reading and the ability to charge on schedule have been beyond a difficult adjustment. Alarms go off all the time in the vehicle that are distracting and unsafe. Furthermore, the ability to plan a trip around charging stations is also lost. Multiple attempts at resolution through the dealer and VW Corporate have fallen on deaf ears. All that I'm told is that the problem is a software issue (Verizon), but that no update is available. I've been driving this car like this for over 3 months without remediation. I look forward to hearing from you soon. Thank you!

This has been the ULTIMATE worst experience ever. I have been leasing vehicles since 2007, and not one time have I ever dealt with what I am dealing with now. I leased a 2025 Volkswagen Tiguan on Aug 18th, at Hoover Volkswagen Lithia Springs. August 20th the car was in the shop because the car kept shutting off on me, while driving. Oct 31st the car broken down on me, voltage issues. Nov 3rd car broke down yet again for the same voltage issue. Customer care’s representative was VERY nasty. Would not let me get a word in and refused to do anything about buying this vehicle, that OBVIOUSLY is not a good car, back. I told her, I do not feel safe driving in that vehicle. She told me; "Well, then maybe you should just tow the vehicle to your home, if you don’t want to drive it!!!" WILL NEVERRR RECOMMEND A VW CAR!!!!

I have a 2023 VW Taos Comfortline AWD that I got new in July 2023. As of October 2025, with mileage of about 28,000 km, this car has experienced several recurring problems. There's a jerky acceleration whenever the car is moving from a stop, wiper blades needing replacement twice within 2 months after purchase, engine oil leaks in January 2025, a transmission failure requiring a new one in April 2025, extremely high fuel consumption for a 1.5 L engine (about 12 L/100 km) even with careful driving, and the Rear Brake pads needing replacement every year. According to information from VW Service Advisors, the issue with the rear brake pads is common across all VW model types and not only on the Taos, which is concerning.

Don’t buy a VW especially a Taos. I have owned 6 VWs in the past and will never buy another. I have had issues with CarPlay intermittently disconnecting as well as a delayed acceleration issue. The car needs to be diagnosed but seeing as though both of these issues present intermittently the dealership and VW cooperate are saying I may need to pay the diagnostic fees. Terrible company but anything else.

I would put no stars for a dangerous piece of junk. If you have kids, if you have a family, never buy a 2009 Volkswagen Routan SEL. This is a complete death trap!!!! At 99,000 miles for a 2009, I don’t know where to begin. This 2009 Volkswagen Routan SEL is a danger to the owner and everyone else on the ROAD!

In August 2024 my brand-new VW ID.4 self-accelerated out of control and drove into the Gulf Coast of Mexico. VW towed it to their Corpus Christi dealership, where it has sat ever since. Instead of repairing it or honoring their October 2024 buyback agreement, Volkswagen left me stranded, ignored my case, and now I’m facing a $48,567.64 debt collection notice for a car that’s been sitting on their lot for a year. I still have app access showing the vehicle at the dealership. VW has not repossessed, resold, or repaired it — they just dumped the problem on me. I’m sharing this because I think people deserve to know how Volkswagen treats its customers when their cars fail in dangerous ways.

I would never buy a Volkswagen if I were you. Ignition broke down after 6 months since buying it. Has been sitting at a Volkswagen dealership for 2 months now claiming the part is on back order. Zero initiative from the company, the employees or anyone with Volkswagen. People cannot go months on end without their vehicle especially in this economy. If you want to not have a working car for extended periods of time be my guest and buy a Volkswagen.

VW is a total scam. 4 year lease and at turn in they went wild on definitions of 'excess' wear and tear with a bill we got weeks later. At turn-in not a single word was said. We took good care of the car and handed in another car 4 year lease with Mazda the exact same day. We got money BACK with Mazda and VW charged us $900, willing to take half off if we leased another vehicle with them. Again, total scam of a company. They showed me photos of the 'excess wear' which included 2 small hood scratches less than 2 millimeters in size (could barely see them) and some small scratches <2 inches on the bumper. By their own definition of 'excess' it didn't fit but they want their money. DO NOT LEASE WITH THIS COMPANY.

I have been a VW enthusiast for many years until I purchased my 2018 Tiguan certified used. The engine issues are never ending. VW claims that burning 1qt of oil per 1000km's is normal. Perhaps in 1983 that was common but I'm confident this is not "normal" for engines produced today. Last August the engine needed valve seals replaced to stop the leaking and burning oil issue, this was covered under the extended warranty at a cost of 7000$. Exactly, 12 months later the engine is burning and consuming oil again, engine was inspected and now the recommendation is to replace the head of the engine completely also at an estimated cost of 7000$. However the warranty is now expired and VW has no intention of covering this second engine repair. I WILL NEVER PURCHASE A VEHICLE FROM VW-AUDI ever again.

My 2022 Volkswagen TAOS has been in the shop since late February 2024 and not returned to me due to two essential parts are not in stock. Both myself and the repair shop I am dealing with have contacted Volkswagen Manufacturer several times each, please tell me how not one employee has an explanation to how they have not stocked my parts within six months?! No waiting list, no timeline! I asked to speak to a supervisor and was denied. At this point, I regret purchasing a Volkswagen. I’m in good standing payment with my vehicle and not able to drive it. I was not provided a lender car or any extra support to get my parts, it’s been a nightmare trying to get my car back and trying to handle my day-to-day tasks, relying on others to help me.

The 2022 Taos is laughable at best, if you don’t laugh, you’ll cry. Within’ the first few minutes of driving off the lot the car completely shut down while I was at a red light. I reached out to the dealership when I got home and honestly that has been the least of my problems. I leased it back in 2021 and they held my car without telling me there was an open recall on it with no remedy in sight. I reached out to VW a few weeks later and was promised a buyback. Months of back and forth (stalling on their end) and they ripped the buyback away because there was an update on the recall(s) now there were 2 or 3 at this point. I consistently fought with them back and forth but the buyback was no longer an option. The EPC light never shut off, I needed to refill the radiator fluid numerous times. The car would just turn off while I was driving it. Especially while making a turn with oncoming traffic!

I strongly do not recommend anyone to buy a Volkswagen Atlas. I purchase a 2021 VW Atlas. Every time it rains water would leak into the vehicle. I called the dealership & even VW customer service and they won't do anything about it. I'm very disappointed in the quality of the vehicle.

VW provides a free 2 yr/20,000 maintenance on the ID.4. I scheduled this maintenance along with a recall repair. The dealer called and rescheduled because recall parts were unavailable. The new date rescheduled date was only 8 days beyond the 2yr maintenance window. Given this was the dealer's request, I wasn't concerned. But then the dealer refused to do the free maintenance (on an electric car with 10,000 miles). This service is supposed to be very simple (and low cost). Then the dealer (VW of Ann Arbor) even refused to reset the annoying maintenance reminder. The dealer blamed VW. VW blamed the dealer. Finally VW said "too bad". Unbelievable! Luckily I didn't have a serious issue. Based on this interaction, you will likely be toast if you have a problem with your VW. Done with VW forever!

VW replaced the front rotors and brakes in February due to manufacture defect. Delamination of rotors. I called may 25 to make a service appt for my rear brakes that were starting to wobble. Appt wasn't until 7/16 at 11,600 miles the rear rotors and breaks needed replaced but I had to pay. Even though it is a manufacturer defect, well within the 30,000-50,000 miles a rotor should last. Judging by all of these comments I am not alone. Why has VW failed to protect its customers with something as serious as faulty break parts???? I will NEVER buy VW brand again. And make sure Everyone I know has this information.

I really loved my 2024 VW Atlas SEL — but this experience has been beyond frustrating. At just 13,000 miles, the A/C failed, and my car has now been in the shop for over 3 weeks with escalating repairs: compressor, valves, evaporator, even full dash removal. It’s some sort of manufacturing defect, and I’ve been given little clarity to the issue and my options. As a full-time working mom of two during a busy summer, I’ve been left without a vehicle, no loaner, and no confirmed rental reimbursement. I’ve been bounced back and forth between the dealership and VW Customer Care with no clear accountability or resolution. I expected better support and reliability for a vehicle this new and under warranty. Disappointed is an understatement.

We purchased a 2024 VW Atlas Execline, fully loaded. The day we drove it home the Adaptive Cruise and forward collision lights came on saying unavailable! Long story short, a year later, tons of phone calls, 6 weeks at the dealership, and still not fixed. They won't do anything to get us out of it or get the issue resolved. Definitely don't care to keep a customer in the brand.

We leased a 2024 VW Taos. 36 months, 7509 miles per year. A low mileage lease. At 7000 miles we noticed the brakes grinding, pulling and not stopping in a reasonable distance. It pulled like crazy. We contacted our dealer and took it for service. The diagnosis was complete brake failure rotors and pads front and rear. The reason for failure was lack of use of the vehicle. A VW requires exercise to prevent rotor and brake pads failure. The rotors were bent and heat damaged. No warranty. Also we would have to replace the brakes every 7000 miles because we do not drive it enough.

Volkswagen's with timing chain are bound to experience a potential catastrophic failures as noted in the class action by Merchant Law Group (MLG) **. One of the sales pitch that VW had with their car was the fact that their card did not have a timing belt, but a timing chain which does not need to be replace. However based on my discussion with a reputable service manager in VW dealership, they are bound to break between 150000 KM to 170000 KM. The cost of repair can sum up between $4000.00 to 5000.00. I reached out to VW customer relations and spoke to Neiha (one of the customer service manager). What a waste of time. If you have not yet experienced this issue with your Tiguan or any other model noted in the class action, rest assured you are going to face it sooner or later. This issue should be complete recall by VW. I suggest you sign up for the class action and let's re-open the case.

I strongly advise against buying any Volkswagen vehicle, especially the 2024 Taos. I was involved in an accident in February 2024, and my vehicle has been sitting at a body shop ever since—waiting for parts. It’s now been over four months, and there are still no updates or timelines from Volkswagen. I’ve contacted Volkswagen customer care multiple times, and the experience has been nothing short of frustrating. They are unresponsive, unhelpful, and completely disconnected from what’s happening with their parts supply. Meanwhile, payments are still being taken for a car I haven’t driven in months.

I actually wrote Volkswagon and they gave me a bunch of policy and procedure we will work with the dealership. I wrote them to tell them how extremely far in life they put me behind because I still don’t have a dependable car. I leased a Passat which is no longer on the market, that I had planned on buying. But the compressor in it blew 2x in about a year along with multiple problems so I rolled out of that lease into a Tiguan, because I had days and that was one of the few cars left on the lot.

This is first Volkswagen and I am HIGHLY DISAPPOINTED. 2021 Volkswagen Atlas and the hood cable dance latch broke while I was traveling creating $$$$ of problems. After research I learned this to be a common problem with this year model. It happened 2024 and after many attempts to contact Volkswagen I was told there was nothing they could do. Truly disappointing to find a manufacturer not standing by their products.

Absolutely unacceptable. I had my rear brake pads replaced at 22,464 miles under warranty due to premature wear—something even the dealership documented as “outside of spec.” Now, barely 11,700 miles later, my rear pads are already down to 4mm and no one is taking accountability. Volkswagen Customer Care offered zero help, despite this being a repeat failure of a known defective part that was supposedly fixed under warranty. Even worse—my front pads were replaced under warranty at another dealership with functional parts at 10k miles, and they’ve had no issues. Meanwhile, the rear ones were clearly slapped on with the same recalled garbage, and now I'm being told tough luck.

I think I bought a lemon. Electrical issues since Day 1, brought car back to dealer many times to get it fixed. Dealer couldn't find any problems, Told me if I keep bringing it back, they will start charging me diagnostic fees. Car is less than a year old. Bad car, bad service. Buy a toyota instead.

My 89-year-old mother purchased a new 2023 VW Taos in 1/23. At 14,000 miles, the car needed new brakes in the rear. $845 to replace brakes and rotors at the dealer. Never in my life have I seen brakes go out this fast. VW says they will not warranty it. I am pissed and because of this, no one in my family will ever buy another VW. In fact, my mother wants to trade the car in for a Toyota or Honda. It's sad this is happening to her but I will talk with my legal counselor to see what if anything can be done. All I can say is beware of VW's.

I bought my 2023 Tiguan brand new from your dealership, and ever since the first oil change, I’ve had problems with the oil level dropping around every 3,000 miles. The first time it happened, it was 2,000 miles before the oil change was due. I spoke with the service manager, and he told me it was normal. But the problem has continued ever since.