Volkswagen Reviews

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About Volkswagen

Volkswagen is a German car manufacturer of sedans, SUVs, wagons, convertibles and compact cars. Read reviews for their models:

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Volkswagen Reviews

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    Page 2 Reviews 10 - 40

    Reviewed March 28, 2025

    My VW Atlas had coolant issues a year after purchase. I took it in and they were unable to find the cause but after topping off was fine. Recently the issue recurred and now it was just 10 days out of warranty. While other companies are willing to honor a goodwill for being close the warranty, VW refused. The dealers are also unwilling to do anything.

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    Reviewed March 24, 2025

    Volkswagen Jetta 2016 – EPC Light & Turbo Malfunction – Manufacturer Defect? I own a 2016 Volkswagen Jetta and recently had the EPC light come on. After taking it to the dealership (Volkswagen of Burlington on Route 130 in NJ) they diagnosed it as a turbo malfunction and quoted me $4,500 for the repair. After doing some research, I found that many other Jetta owners have experienced the same issue, which makes me think this is more of a manufacturer defect rather than something caused by my driving. Also my research reflect that the cause has something to do with oil used and proper lubricant. I’ve only ever taken the vehicle to be serviced at the Burlington Volkswagen on rte 130 and have done so according to Volkswagen service schedule.

    It’s incredibly frustrating that Volkswagen isn’t taking responsibility for what seems to be a widespread issue. If this is a design flaw, why should owners be forced to pay out of pocket for such an expensive repair? I’d love to hear from other Jetta owners—have you experienced this problem? Did Volkswagen offer any assistance or acknowledgment of the issue? Please share your experiences! My wife owns a 2007 Honda CRV and it’s still running well; yet VW lifespan is 9 years younger and its life is nearly over. Again, I will appreciate your responses, Volkswagen what do you have to say about your product? #VolkswagenJetta #EPC #TurboFailure #VWProblems #VolkswagenBurlington #ManufacturerDefect

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    Customer Service

    Reviewed March 7, 2025

    I paid off my car lease on 2/8/25 and Volkswagen cashed my check on that day and then they have an outside person that handles the title paperwork. This new vendor finally got the paperwork on 2/28/25. I have called Volkswagen numerous times asking when I will have the title since they have my money and I have nothing. They first said I would have the title by 3/5/25 or 3//6/25 so those days went and gone with no title. So after calling again on 3/5/25 they said, "Here is the FedEx two day tracking number," and expected to have the title after many delays on 3/7/25. I checked the FedEx tracking number each day on 3/5, 3/6, and again on 3/7 and each day FedEx said they were waiting for the package. I asked FedEx when I would have the package and they said to call Volkswagen.

    I called Volkswagen and I said when is FedEx going to have the package so they can ship the title to me. They said he didn't know since they don't handle that part. I said, "Can you call them and ask them when they will give the package to FedEx." He said they can't call out and for me to not get upset over a few days yet he doesn't know when FedEx will get the package. I find that to be horrible service and they don't care since they have my money and I have a car without a title that is worthless without the title. I think they don't want you to pay off a lease and want you to buy another Volkswagen but I didn't want to since they have such a low resale value after the lease since their cars are not selling well.

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    CoveragePunctuality & SpeedReliability

    Reviewed March 6, 2025

    My wife really loved this car, minus some of the dash alert quirks and loud turn signal noise. Great gas mileage. However, we experienced a blown head gasket which required the car to be towed. Well within the 36 months but over 36k mileage by 154 miles. VW road side assistance wouldn’t consider reimbursing any of the $250 tow fee. Thankfully VW service covered the repair and rather quickly to their credit. BUT, it doesn’t say much for overall quality and reliability when this type of repair is needed at such low mileage. Beware of this experience, we will not be considering a VW vehicle ever again.

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    Reviewed March 1, 2025

    Bought a 2023 Atlas Cross Sport. Had problems from day one, took to shop. They could not fix it. Filed buyback suit twice. They kept dragging me along. Kept denying buyback. Car almost got me killed a bunch of times. Worst car company I have ever dealt with. Had to trade it off. And of course I am the loser of it all. Lost a lot of money!

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    Price

    Reviewed Feb. 22, 2025

    I have never owned a car with more recalls and just general problems. Worst experience I have had in 30 years of driving. They make the most simple things super expensive. If I could go back in time I would punch the man who created Volkswagen right in the mouth

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    Customer ServiceReliability

    Reviewed Feb. 22, 2025

    The decline of Volkswagen is a real shame. They used to make a reliable car that would last a number of years and over 100,000 miles. Now they unapologetically make pieces of crap and offer zero customer service. Do Not Buy! You'd be better off with a Fiat.

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    Customer ServiceStaff

    Reviewed Feb. 19, 2025

    Dealership is great - car is great but talking to Volkswagen Canada was soul destroying. Had questions regarding my extended warranty and was passed around then disconnected. Finally got a person who spoke to me like I was a small child and got quite snippy. No answer to question. Forty years of driving VW’s and this. Would buy VW again but they need work on their people.

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    Customer ServicePunctuality & Speed

    Reviewed Feb. 11, 2025

    Very poor customer service. Purchased vehicle in June, 2024. Part of the purchase agreement was a trailer hitch with a wiring harness. VW does not have a compatible wiring harness for my particular build date. 8 months later still not resolved, VW Customer Care (an oxymoron) does nothing but offer shallow apologies, with no suggestions for resolving the issue. Shame on you VW.

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    Customer ServiceStaff

    Reviewed Dec. 26, 2024

    I'm a loyal VW owner. I've been driving VW for over 10 years now. I've owned BMW, Honda, Toyota, Nissan, Chrysler, and Chevy. I enjoy the driving experience, dependability, simple dashboard, and sleek design. VW service in Myrtle Beach for maintenance is always a great experience compared to other dealers. I don't care for spending my time at the dealership but can't avoid car maintenance. VW strives for good customer experience by all staff and it shows. It makes me happy that VW is now unionized. I will be a long term VW customer. I stand behind this company.

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    CoveragePrice

    Reviewed Dec. 12, 2024

    Hi, Just sharing my experience with a recent clutch slave cylinder failure I had with my 2019 Volkswagen Jetta GLI 2.0L engine w manual transmission. Vehicle was purchased from a Canadian Volkswagen dealership in 2019. Symptoms: Clutch pedal stuck in depressed position, vehicle unable to shift gears, hydraulic fluid leaking under hood/transmission case. My vehicle was at 70,000km at the time of the failure, and powertrain warranty just 3 days short of expiration by sheer luck. Brought the vehicle to a local dealership and they expressed that the vehicle would not be covered under the powertrain warranty.

    The Owner Warranty and Maintenance Manual and Volkswagen's internal "Warranty Policies and Procedures Manual" (VWC 2023), both explicitly state that powertrain warranty will cover failure of the following parts/components; transmission, transmission case, and “all internal parts” of the transmission and/or transmission case, as well as “all related seals and gaskets” of the mentioned components. The warranty covers said failure of parts due to poor material/workmanship. Since the clutch slave cylinder and leaking hydraulic line are within the transmission case, the verbiage found within both manuals, convey an identical message; the repairs should in fact eligible for coverage as a 5 year powertrain warranty item.

    Definition of “internal” (Black’s Law Dictionary): “Belating to the Interior j comprised within boundary lines; of interior concern or interest; domestic, as opposed to foreign.” Definition of “internal” (Merriam-Webster): "Existing or situated within the limits or surface of something.” To go a step further, a publication on Law Insider defines “internal parts” as such; “a subset of products that are parts and components inside a [system] and which are not visible to the user during normal operation of that [system]. For the avoidance of doubt, “normal operation” for purposes of this definition does not include inspection, calibration, maintenance, and service, or any other activity which would involve the removal or opening of a fastener or panel to gain access to the interior of the [system].”

    The publication even makes use of warranty language detailing a transmission case’s internal parts, as an example to convey the definition of internal parts. Please see below: Internal parts of a transmission example: “Transmission: Transmission Case and all Internal Parts; Torque Converter; Drive/Flex Plate; Transmission Range Switch; Speed Sensors; Pressure Sensors; Transmission Control Module; Bell Housing; Oil Pan; Seals and Gaskets for listed components only.”

    This is quite an expensive repair due to the internalized clutch components, and I am looking at $5000 CAD worth of repairs to replace the clutch slave cylinder/release bearing, clutch kit (due to contamination from the leak), to reassemble transmission, and bleed/refill the hydraulic lines. This is not including replacement of the contaminated flywheel. (The dealer's technician said that the flywheel was "okay".) It is to my understanding that the slave cylinder is not a wear/tear item, and the line leakage is likely due to the poor plastic material of the slave cylinder. Either way, I would absolutely classify this as a relevant seal/gasket since the failure was likely an internal seal which caused a leak in the sealed hydraulic line.

    I have spoken with the dealer and manufacturer on multiple occasions and they continuously have told me their "hands are tied" and the manufacturer tells me that if the dealership will not honor the repair under warranty, then it there is nothing that can be done. They have been quite literally useless in assisting me, and the dealership has lied to me multiple times, even stating that even if the failure was determined to be a warranty item, that the 5 year warranty term would only be honored up to the date that the repair is performed, and not the date that the vehicle was initially brought into the dealership.

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    Reviewed Dec. 12, 2024

    We bought a brand new 2024 VW Atlas. I'm 1,600 Km into ownership of this car and it's now in for the 3rd time for warranty issues. That's right. I have now have been to the shop more times than the gas station. The latest, it's got an oil leak. Can you believe that. Both the dealership and VW customer care seem useless. I would highly recommend looking elsewhere for your next car.

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    Reviewed Dec. 5, 2024

    I bought VW Jetta in 2017 and it has been a frustrating experience owning that car. Few weeks after I bought the car, there was a noise coming from rear-right hand side tire every time I park the car after driving it for a few miles. I took it to dealer and they were not able to find anything. Then I recorded the sound, but still the dealer was not able to identify the issue. Then the sunroof started to come off, which was fixed by dealer. I own cars since almost last 30 years, but I have never faced similar problems with any other car as I faced with VW Jetta. In last 4 years, there hasn't been a single year where I didn't face the problem with this car.

    In 2020, some sensors stopped working and all symbols on the dashboard came on. In 2021, the window glass stopped going up and down. It was fixed by replacing OEM regulator and motor; however the window glass stopped working again in 3 years. Last year, the automated gear/transmission cable broke and I wasn't able to put the car in the Park mode - ended up towing to the shop. It seems the parts used to make the car are very fragile and not durable. This is my first and last VW car purchased!!

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    Customer Service

    Reviewed Nov. 20, 2024

    Bought a new Tiguan which came with 4 years complimentary car net service. Tried to set it up the day I brought the vehicle home and it wouldn’t connect. Called VW Canada who blamed the dealership. Dealership says it’s a Car Net issue. Upshot is that my new car has been at the service department for four weeks and it still hasn’t been resolved, nor is there a plan or a fix coming.

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    Reliability

    Reviewed Nov. 18, 2024

    VW ID 4 lease- big mistake I ever made, this is my first and last car from VW and dealing with VW, for sell this car they did a great job, but horrible post sale support, car have issues that service department said that VW know but can’t fix at now, take one year to release the software update and not fix all issue, my car reboot the system during operation, I already been at dealer more the 3 times and still have the issue, VW don't know how to make a software, I asked to return the car but they denied, also VW don’t allow me to pass the lease for other person, don’t buy EV car from VW, trust in all reviews you can find on the web.

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    Reviewed Oct. 31, 2024

    Bought a new 2024 Tiguan. Started hearing noise in roof within 2000 miles. Carried vehicle to dealership. They worked on it, said it was repaired. Picked it up. Noise Started back before we could get home. Carried vehicle back to dealership. Attempted repair again. Same result. After 5 attempts and more than 60 days of being out of service dealership wrote on repair order all repair attempts have been exhausted. They advised Volkswagen corporate. Asked corporate for a buyback. They took 65 days to say no. Have not received any information about how or where to go for repairs. This company is awful to deal with. STAY AWAY FROM VOLKSWAGEN.

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    Customer Service

    Reviewed Oct. 28, 2024

    Updated on 11/03/2024: The company, Volkswagen, returned my money finally. October 30th I received my money back from the payment I made in good faith in September. While they eventually returned my money, their business practice is such that I will never lease from them again. Period.

    Original Review: I leased my VW in October of 2023 and everything went great. Someone hit me and totaled out my car on September 7, 2024. I immediately contacted VW to let them know what had happened - their concern was that I be sure to send in my September payment on September 24th. I then received emails and phone calls and even an actual letter in the mail from them reminding me to keep up my end of the deal and make that payment even tho I no longer have a car.

    I paid my payment. The other insurance paid out on the total loss. VW received both payments on 9/24/24. VW credited everything to my account on 10/4/24. I know all of this because VW told me. And yet they refuse to uphold their end of the bargain and return my overage payment. They told me there is a credit on my account of $609.64. They understand I no longer have an account with them and are purposely being obtuse and belligerent to work with. Volkswagen has sat on my money for weeks now and refuses to return it and now refuses to take any of my phone calls. 0/10 DO NOT RECOMMEND VOLKSWAGEN.

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    Reviewed Oct. 13, 2024

    I only gave one star out of force. VW does NOT stand behind their vehicles. My son has a 2017 VW Jetta that had a recall. His vehicle broke down. We had to pay to tow it twice. There is no dealership in my town so I took it to a shop that works solely on imports and they made the repairs. Once complete, I was told that fix was actually a recall. VW made me take it 45 minutes away to verify the work was done and they REFUSE to pay for it. They are a JOKE. Not happy with them at all. Had to pay $1300.00 for a job that was a "safety recall". How did they get away with this??

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    Reviewed Oct. 1, 2024

    PSA: If you're looking to buy an electric car, do not buy a Volkswagen ID4. The battery charging module on my 3 months old VW ID4 failed spontaneously and repairs are expected to take several months.

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    Reviewed Sept. 27, 2024

    When I signed the paperwork it said $13000 (I put $10,000 down). I asked if there were any other fees that I wasn’t being told about such as taxes and title and they said everything was inclusive and that is what I owed. But when I got the first bill, my loan amount is 16,463.24. These were all taxes and fees. For example, they said I owed 450 for a new tag when I was just transferring my tag. I’m sure the other fees were all blown up too. If you deal with these people, or any other car dealer, get your own loan. You can’t trust them. Volkswagen isn’t any more honest than any of them, probably more dishonest.

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    Reviewed Sept. 16, 2024

    Osteen VW Jacksonville FL wanted to redo the front brakes and said the brake fluid was black and needed flushing. A second opinion found the brakes still had 50% life and the fluid was clear. Suggest a second opinion on all non-warranty work!

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    Customer Service

    Reviewed Sept. 10, 2024

    My experience with VW has been nothing but a nightmare. In 2021 I purchased a new VW Atlas, I was so excited as it was my first brand new car I purchased. A weeks in I realized my air didn’t work, I called and they said “Maybe from it sitting it needs to be recharged.” Ok problem solved. The next summer it happened again, no ac. The next summer again, no ac. Then as soon as it’s out of warranty it happens 5 more times. So in 3 years my air has broken 8 times and VW can’t figure it out. They have paid for it to get fixed out of warranty but still can’t figure out the issue because it keeps happening. They washed their hands of this suv and shrug their shoulders to solve the problem. I will never buy a VW again.

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    Customer ServiceStaff

    Reviewed Aug. 28, 2024

    Volkswagen arguably has the worst customer service experience. It started with the purchase experience to now managing my account. Long wait times, unknowledgeable staff, and lack of transparency are just the tip of the iceberg. I will never purchase another VW product.

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    Customer ServiceCoverageSales & MarketingStaff

    Reviewed Aug. 26, 2024

    My Jetta started rusting out just a few years after purchasing. After a ridiculous amount of time and having to chase the warranty coordinator at my dealership, deal with several staff changes there and finally just tell the girl on the phone how to do her actual job, I actually got a warranty appointment. Some work was done, and unfortunately, some work that actually should have been done was not. When I picked up my car at the dealership, it was absolutely covered in dirt and filthy. In addition, there were additional new scratches and damage to the bumper that wasn’t there when I dropped it off, And some absolutely bizarre work work on the fender that looks like somebody gooped on a ton of liquid paper..

    When I mentioned this to the young man working, he said he would forward my information to both the warranty manager nd service manager. I left my name and number and I never received any correspondence from them whatsoever. I called several more times and again absolutely no response. After being exasperated, a year later, I tried to To call to have another corrosion check made. I was told appointments would take 18 months to two years, which is useless because my car warranty will be expired by then. This was at Leavens VOLKSWAGEN in London Ontario, Where are my car was purchased. And then called Delmar Motors and was told they only deal with customers to buy cars from them. Then, after calling you leave few messages with at least four or five other dealerships around this area. I still and left an appointment or response.

    Upon calling customer service at VOLKSWAGEN today I was told there’s nothing they could do and essentially it’s not their problem. Actually, the worst car I have ever dealt with. The warranty is a scam, and the customer service is nonexistent. In addition to that, the vehicle has been plagued with issues in regards to rusting and suspension in particular. I cannot ever recommend to buy a VOLKSWAGEN ever.

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    Price

    Reviewed Aug. 26, 2024

    I leased a 2019 VW Atlas SEL, and over the three years of the lease, the vehicle spent so much time at the dealership that we became quite familiar with the service manager. To give you an idea of the situation, the service manager even advised us against purchasing the car when the lease ended. From the very beginning, we faced issues with engine noise, transmission shifting, and the overall quality of the interior. Within the first six months (about 4,000 miles), we started experiencing electrical problems with the digital dash and malfunctions with the safety sensors. One particularly alarming incident occurred while driving on the highway with Adaptive Cruise Control set at 75 mph. Despite an open road with no obstructions, the car suddenly slammed on the brakes due to a sensor malfunction. Thankfully, there was no one behind us.

    By the second year (past 15,000 miles), the engine noise worsened, and more components began to fail. I believe we drove the loaner car almost as much as our own vehicle that year. Eventually, VW declared the car a "lemon" and bought it back at a prorated price. They offered us the opportunity to lease a new one, which, in hindsight, was a mistake. We went ahead and leased a 2022 version of the same car, only to encounter similar issues with the engine, transmission, and electronic components. In summary, unless VW makes significant improvements in quality, I don't see how they can remain competitive in today's market against brands like Toyota, Lexus, and Honda.

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    Reviewed Aug. 15, 2024

    We have continual issues of a P2440 error with our 2021 VW Tiguan. VW Dealers always state they are weeks out to service our vehicle and need to drop off for days afterwards, claiming they cannot find technicians???? On top of it all, they have no loaners or rentals and this is warranty work. I would not recommend a VW.

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    Price

    Reviewed Aug. 14, 2024

    Beware class action issues with tight stipulations that often get them out of owning up or paying. This is my exchange. Initial email "I recently dealt with one of your dealerships and call centre. My 2018 Sportwagen recently had a water pump issue which was subject to the manufacturer defect class action. However, mine happened at 156k vs the 125k listed. When investigating, it seems many other owners had their waterpump fail at the 150 mark.

    I love my VW and never had issues with it till this year. I asked the customer centre if they could look into an exception to the recall since I was over the kms but VASTLY under the Years(6 vs 12). They said no. This feels like VW knows that their pumps fail often at the 150 mark and since it's a manufacturing defect it was also a known issue. The 125k limitation seems like VWs way of skirting their responsibility to the issue.

    On top of that, the parts costs are greatly inflated at dealerships. Not just the labor. I usually go to a German specialized mechanic where they only deal with VW and Audi and they use OEM parts. The quote they gave to fix the same issue was less than half the quote from the dealership mainly do to part costs which should be similar if not cheaper.

    Lastly, if it is a known issue, and a manufacturing issue, why wasn't I allowed to get it replaced earlier when I was under the km still, knowing that it will most likely fail. That seems like another, hope it lasts long enough so it isn't our problem, let's cheat our loyal customer base instead. Again, I love my VW and am a loyal Volkswagen person but this interaction makes it seem like the brand is cheap and shady rather than reliable, German engineering. This is not an acceptable method of rectifying your manufacturing issues which is no fault of my own. This needs to be repaired under VWs responsibility and at their cost."

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    Sales & MarketingPriceStaff

    Reviewed Aug. 11, 2024

    DONT EVER BUY THEIR EV ID4. I have gone to Emich for years. Now someone else is in charge and the completely bait and switched me and refuse now to help. I filed a complaint about Volkswagen a bit ago. My car will not hold a charge and can barely charge. I got into contact with Emich and they refused to help. Therefore I contacted Volkswagen. This was after I took my car in to be fixed and they said there was nothing they could do. The car won't work well in Arizona, but I am stuck. When I bought the car I was also guaranteed 3 years of free charging. That has gone away as well. Emich and Volkswagen have said they cannot do anything, just a promise they cannot help with. I couldn't afford the car without free charging, which is why I bought it.

    I talked to another VW dealership and they informed me that even though I paid the price for a 2024 car and was told I am getting a 2024 car I was given a 2023. They have stopped selling the 2023 due to almost 100,000 cars being recalled and problems with all of the cars. I was told I was buying a new car, but now looking into this, the car was delivered to the dealership in Jan 2023 and I bought the car in May 2024. It was an 18-month-old car.

    The car has been in the shop 3 times and every time they say it doesn't work well, but there is nothing they can do. It has trouble charging and won't hold charge but there is nothing they can do. They even told me if I wanted the battery to work I could not drive over 65. I am now living in Tucson and I cannot drive to Phoenix (122 miles), without charging 3 times to get here. I drive 11 miles to work and my battery drops 30% going to and from work. Therefore I cannot drive anywhere without charging and I no longer have free charging. I asked them just to give me the 2024 that they promised me when I bought the car. When I found the receipt from the window I realized they charged me 2024 pricing on a 2023. I got very screwed by Emich.

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    Reviewed Aug. 10, 2024

    I bought a new 24 Golf R last year. First the dealer left the shipping blocks in it which damaged a strut bearing at 2k miles. After having another dealer inspect they agreed to replace it under warranty. Now at 9k miles after downshifting while getting on the highway, I'm told the engine needs to replaced. VW will take no responsibility for the engine issue and says the engine warranty is void because of an overrev code. I was told this one week after they first replaced a faulty throttle body.

    I've had multiple dealers, reps, and case managers review the issue, it's a hard no from VW North America. I've spoken with many mechanics and they all agree that a single overrev shoudn't have caused an immediate check engine light and severe engine issues. After some research, I'm finding out that VW uses tactics to avoid warranty claims whenever possible. I can't believe it's not common knowledge and had I known there are some many warranty issues with their new cars I wouldn't have bought mine. I believe I've found the true meaning of "German Engineering". They are so proud of their cars that they will take any and all means necessary to blame the consumer vs admitting any fault of their own. The Golf R is supposed to be one of the best quality cars. If you're reading this in advance of purchasing any VW, take my advice and look at cars from another manufacturer.

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    Reviewed Aug. 9, 2024

    Garbage!!! Do not buy from Volkswagen unless you are ready to have a bad experience!!! The vehicles are all glitchy and the sales manager especially in Killeen is very arrogant!!! Do not waste your time. Go somewhere else where, they really value your business!!!

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    Volkswagen Company Information

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    www.vw.com