Volkswagen Reviews

I bought a 2023 Taos a year ago. It has been one electrical issue after another. The dealership has proven to be a hurdle in multiple ways as well, often not taking me seriously when I report an issue. But that’s a local thing, not related to the problems with the car. Camera not working right, console screen going black, dropping GPS directions right in the middle of traffic, problems with lane assist, etc. I bought a brand new car that I expected to run without concerns for at least a few years. I’ve been in and out of the shop so many times it’s exhausting and disappointing. It feels like a cheap car that was not built very well. I have a buy back request with VW in process and I hope they accept because I’m tired of dealing with issues that make me regret switching to VW in the first place. Do not recommend.

I can truly say this has been stressful car buying and less 1 week of ownership, I don’t think I’d be at the dealer this many times! Here is my story! This is a manufacturing defect on not just 1 car but 2 cars both brand new! I purchased 2024 VW Atlas Tech and Atlas Cross Sport Tech AWD from Kuhn VW in South Tamp Florida and here is my experience! I purchased the VW Atlas First, I was not driving my significant other was driving it, so I will detail those issues later! I purchased another Atlas Cross Sport AWD, Upon delivery the Lift gate did not work, I told the dealer I wanted a car 100% fully operational, my sales agent who sold me both cars was out sick the day of delivery as I waited several days, past the time it was promised me!

I made a huge mistake buying a ID4 no wonder they are so cheap. Don’t consider VW, it's not much of a car with ZERO support. Electrify America is a bigger joke. I think VW owns it but not sure. They give away free charging because the chargers are always down. Brilliant, give something that don’t work and it costs VW nothing. They are looking for one-time buyers to get rid of their nonselling ID4 that they know will never consider owning a VW again. I tried contacting 2 times after over a hour, I give in, you win VW. You don’t have to address my issue and you lose a customer forever that will always tell everyone they talk to that you suck.

Never again I buy Vw cars. Bad service, bad management, cheap parts. Their cars are inspected before they sell it to you. Not worth the money on cheap car. The US government fined them because they cheated the people before

I have a 2014 Jetta for 3 years now and the check engine light has come 3 times, the EPC light has come on 2 times. Now the car is sputtering when I give it gas... This car has given me so many problems and I never know if it's gonna run correctly...

Poor customer service and misleading advertisements and dealership. I would never lease a car through Volkswagen again. Chip shortages are not disclosed to customers but yet they still advertise about all their 2024 cars having standard IQ drive. As a consumer I am upset that a company that has been around for a long time doesn’t stand behind their products. I stand with my statement that I would never recommend a Volkswagen product to anyone.

I have used Volkswagen for at least 10 years. I recently got into a fender bender because of black ice. My car was in a local garage shop getting fixed and everything was done in two weeks besides the missing part from VW. VW has claimed there is no ETA for the part that my car needs fixed. It’s only a year old and they have not even answered any customer support emails or phone calls. I will never buy VW again. Beyond dissapointing.

DO NOT BUY VW. I bought my car in 2018 and still has a warranty until August 2024. One of the rails for the sunroof is cracked and they refuse to replace it for no cost. They are claiming that was hit from outside during a car wash. I am very disappointed. Will never buy a Volkswagen in the future.

2019 VW Tiguan is inoperable due to a sunroof manufacturer defect. While in the hospital, the interior of the car accumulated approx. 3-4 inches of rain. It is now extremely molded and inoperable. The car has less than 30,000 miles on it and is paid for. There is currently a recall on the sunroof, however; without a running car, there is no way to get it to the dealership to repair. Called every customer "care" (definitely mis-stated) phone number provided and have been met with a new number or contact to call and even better, “please leave your number and someone will call you back with 7 days” YES, 7 DAYS-- if that is the "care" they reference, their interpretation and my interpretation of the word care, are obviously two different things. Reached out the local dealer, no resolution--no call back.

Get used to those words. When you realize that your Volkswagen's brakes need to be replaced way before the expected time. They have been installing inferior brake pads that wear out prematurely. By the time this is brought to your attention, there will be nothing that they can do for you. In addition, you will be told that if you do not have the brakes replaced at a VW dealer, you will void the entire warranty. That is the biggest racket in the business, and they stand to make so much off of that scheme. My family has owned 5 Volkswagens in the past 14 years, but never again. For $466 they have lost a lifetime customer.

I purchased a 2022 Taos and after the first week the car needed to go back. The electrical issues continued for the length of time I owned it and Volkswagen refused to stand behind the vehicle. Then I began to have issues with the coolant system which turned out to be a faulty head gasket which Volkswagen also refused to stand behind. Ultimately we traded the vehicle at a loss to us and unfortunately some other poor soul will have to deal with it. The service you get at Volkswagen dealerships is horrible and their customer care department is among the worst I have ever dealt with. They under no circumstance will fix their cars will even hear you about your issues with the car even when you can produce documentation from third parties that there is problems with the car. Do yourself a favor and never ever consider buying a Volkswagen. You will regret it and it will cost you dearly. What really stinks is I liked the car, just wish it could've worked.

I own a 2019 VW Atlas V6 SEL. I chose this vehicle based on the generous bumper-to-bumer warranty that it comes with. I had it inspected 2 months ago (within warranty) to be sure all is well. Three days ago, at 76,000 miles (just 4,000 miles outside the bumper-to-bumper warranty) the water pump on the engine failed and I'm facing a $1,200 repair bill. VW denied my request to be included in their class action lawsuit covering water pump damage, because evidently their extended warrenty coverage does not apply to my V6 model (only 4 cylinder engines). I find it outrageous that VW isn't willing to take any accountability for this, being that it is known issue for many of their vehicles. Between this experience and the lack of a fix for the passenger side airbag recall (their current fix is to not let anyone sit in the front seat!), I will never buy another VW vehicle. **

DO NOT BUY A VW. Ever. Those words are still very new to me. 5 years ago I never would have said something like that. Hell, even 5 months ago before my 2017 Tiguan had the crankshaft go after 67,000 miles. I took pristine care of that car, especially the engine. To make matters so so much worse, I went ahead and decided to withdrawal $8,700 last year to pay off the rest of my loan. All so not even a year later I have to trade it in full value at $6,500 best offer I could find. I am absolutely livid and I do not know what I’m going to do. I do not have money to take on a big monthly payment and even if I find a great deal, my insurance rates will skyrocket because it would be a newer car. I will never forgive VW for this. I hope the entire company goes under. Nothing but German lemons!!!

Never get a VW. They make bad cars and if something happens to the car and it's under warranty, they will refuse to provide a loaner even if it takes 6 months to fix it (because they have to manufacture the parts). Even when they have to ship the car out of state, and the out of state a dealership is willing to ship a car to you or work with you to get a loaner, they will refuse. Horrible customer experience. Wouldn't wish VW car to my worst enemy.

I had issues with the light coming on my car saying low coolant for three months. I kept taking it into the shop for them to look at it. They kept putting coolant in it, saying it was fine. I kept telling them something was wrong. It’s a 2023 Taos. Well finally the check engine light came on and I could no longer drive. My car ended up having a blown head gasket due to the local issue which is a known issue apparently with that car. Parts are on back order for months. I called the executive service team to get some help because I have no car and no loaner car because they had so many cars in the shop and they wouldn’t do anything. They never even apologized or anything. Worst customer service. First Volkswagen I’ve ever owned and will be the last. Let’s not even talk about the car. It’s self losing power all the time because it needed a system. Update took them several months to get the update.

My Tiguan was in collision..I have sent it to repair shop. They repaired the body damage in a week but they didn’t get the part which is ordered by Volkswagen which they ordered 5 months back … totally disappointed.. I have asked the dealership to provide the rental because The delay in getting my vehicle repair due to manufacturer not providing part and they denied saying that Volkswagen is not providing rental for repairs.

I bought my 2015 Golf TDI in 2019. In February 2022 the Adblue warning light came on (500 km the car will not start). The dealer took the car in and gave me a loaner with no knowledge of when the part would come in. It is now October 2023 and the dealer says the part is at least another 6 months away… there is no evidence that the part is ever coming. VW customer support say they care about the customer and the costs involved but they are now $25k + in rental car cost, it will be $5k + to make my car road-worthy, with no end in sight. The car has been sat outside in all elements and is now rusting as the rust prohibitor is powered by the battery which is now dead. The dealer is trying to facilitate a trade assistance but VW Canada are not cooperating. The lack of true oversight and integrity is shameful!

Ok Services’s not all is supposed to be feeling like I was robbed. They run checks they say and it not checking everything only certain things. Every time something different so it’s more and more money instead of fixing everything.

Bought a 2021 Jetta for my daughter in April 2021 since I got a good deal. In Oct 2022, during an oil change the dealer told me the rear brakes are down to a 1!!! At less than 15000 miles which was ridiculous. They also told me the brakes are only covered for 1 yr so I am out of warranty. Well I got the brakes fixed from Midas and in December of 2022 I get a letter from VW indicating the brake warranty has been extended for upto 2 yrs because obviously they knew the 2021 cars had bad brakes. Well I submitted my claim for the repair cost like they told me to and then VW Customer service comes back telling me that they can't pay because Midas used aftermarket parts which is ironic since the original factory brakes were so bad to begin with.

I purchased a brand new 2022 Volkswagen on August 29th, 2022, the car had 11 miles on it. I had a trade is for $7000.00 and I put down $5500 a total of $12,500.00. I purchased a brand new car thinking I wouldn’t have any issues like a used car. On November 18, 2022 I brought the car in because I was hearing noises, when they serviced the car had serious problems. They had to change the transmission they kept my car for over 3 weeks. I requested a buy back because I was extremely upset that a brand new car would have such serious problem. I submitted all the necessary paperwork they request to tell me over a month later I don’t qualify because the car only had one issue.

As a 5-time VW owner in the past 10 years, I was an advocate for the brand. 2013 MK-6-R, 2014 30th Anniversary Jetta, 2016 Mk-7-R, 2018 Tiguan SEL, 2021 1st Edition Id4. My Id 4 has been a problem child, since October of last year (2022) recall notices were received for items, parts could not be allocated for to resolve, yet, among other issues resolved (headlight, etc.). Finally, on April 24th month (Lemon Law expiration) parts became available, dealer had rescheduled me 4 times in 30 days due to no parts arriving. I was asked to drop off my Id4 on May 30, where it spent right at 60+ days. towards the end I got for a week and had to take it back for Electrical System Failure and Brake System Failure needing Service, not comforting to see when you are at highway speeds. Reckless and unaccountable how VW has treated my circumstances having denied a buy back request.

I am 2.5 years into a lease with an ID4. 3 recall I am on and on the last 1 the car has now been in the shop for over 1 month waiting for parts. I asked for lease buy back given that the product has not been accessible to me but NFW..., "They are really sorry how I feel about this, but there is not enough of a repair history to consider a buy-back"... Well... How much more do you need? So essentially you have a poor product with an overlay of poor customer service. Never, ever Volkswagen again...!

I am going through a divorce, which is difficult enough. Unfortunately, my vehicle has my husband's name listed first on the contract. My name IS on the contract, it is not ONLY in my husband's name, his is just listed first. I asked for my name to be added - not for his to be removed, just mine added - to the bill/invoice so that the post office will stop forwarding the bills to my husband at his new address, but apparently that's impossible for them to do. I do find it funny that they had ZERO issue taking MY money from MY account that doesn't have my husband listed, but they couldn't print my name on the bill simply because his name was listed first. The manager that I spoke to, Grant, even had to audacity to tell me before I hung up that I can call back any time and they be happy to take care of me - even though they did nothing to take care of my or my issue. I will never be doing business with this company again if that is how they treat their customers.

This is going to be a long post so the TLDR version is I would HIGHLY recommend NOT buying a Volkswagen ID 4. The long version. Let me start by saying we’ve been VW fans most of our adult lives. My first car was a 91 VW Fox, we had an 06 Jetta, a 2019 Atlas SE R-Line and a 2021.5 Atlas SEL Premium. We recently, about three months ago, traded in our 2021.5 VW and leased a 2022 ID 4 Pro S. I’ve been very fascinated with them since they started talking about them a few years ago and we went to Heritage VW Parkville to try and get into a smaller vehicle since the Atlas felt like a bus living in the city. We test drove the Taos, the Tiguan, and the ID 4. I was thrilled with the way the ID 4 drove. It’s so much fun to drive and I truly love the car… around the city.

Purchased a new VW Taos, The rear seatbelt broke within the first 6 months. I have owned over 10 cars and never had a seatbelt break. It also had a weird computer glitch and flashed errors about the air bags, and the dealer said there was nothing wrong. Kind of scary for a car that is only 6 months old. Will be selling it before anything else breaks and buying a Toyota. PS They also would not cover it under warranty. Super Great Support (Sarcasm).

The side view mirror fell off the car. When we brought the car into the dealership to have the mirror repaired, another customer was there for the exact same issue. They refused to cover the cost of the replacement because it was out of warranty although they admitted it was a design flaw that the heated element makes the mirrors go loose. This is apparently common with Volkswagen cars but they will not cover the cost for repairs.

At 88,000 miles the catalytic converter went bad. 2700$ to fix! 85000 miles the A/C went out. Over 700$ to fix! Service is absolutely horrible! When the a/c went out it was Summer. We were in Las Vegas. Not one dealership could help us. I live in Az. Berge Volkswagen was supposed to service my car. I scheduled an appointment online. I called to confirm the day before & they said I should have called to schedule the appointment! We had already waited 3 weeks for this appointment. I spoke with Nico who said he would try to get us in that week. He NEVER called back! I had to go somewhere else. This car has cost too much money. I have owned Hondas & at 175000 miles. Nothing like this! Do your research. It’s not a good car!

Madam, Sir,

My ID. 4 pro, after one month of purchase, stopped charging on Level 3 public charging stations Electrify America. I tried different places, and I got the same results. I took it to the dealer in Stanislaus county, and they took the car for a few weeks to work on 'cause they only have one technician who is trained on EVs. The problem is that they don't even provide me with a car in the interim to replace this almost $50,000 car while working on. I called the VW corp. and they just expressed their regret and suggested to change my dealer. The interesting part, the dealer after I suggested to at least get me a rental car and pay for it, revealed to me that they don't have such a service :(. What do you think?

I purchased a CPO 2021 Passat in February. Car had approximately 11K miles. Recently got the note that it's time for service. Took it into the dealer with 21,600 miles. They're telling me that the back brakes are shot and that I need to pay $700-800 for a brake job. Front brakes are totally fine. The difference in the scale of measurement for brake health is 4X better in the front than the back. The only explanation for that early brake failure and for that level of disparity is manufacturing defect. I've owed five other cars that all had 3-5X the miles that I've put on this car. I have NEVER had to put brakes on any other car I've owned. Two VW dealers and VW North America all refuse to acknowledge their responsibility as manufacturer/dealer here.