Volkswagen Reviews

I bought VW Jetta in 2017 and it has been a frustrating experience owning that car. Few weeks after I bought the car, there was a noise coming from rear-right hand side tire every time I park the car after driving it for a few miles. I took it to dealer and they were not able to find anything. Then I recorded the sound, but still the dealer was not able to identify the issue. Then the sunroof started to come off, which was fixed by dealer. I own cars since almost last 30 years, but I have never faced similar problems with any other car as I faced with VW Jetta. In last 4 years, there hasn't been a single year where I didn't face the problem with this car.

Bought a new Tiguan which came with 4 years complimentary car net service. Tried to set it up the day I brought the vehicle home and it wouldn’t connect. Called VW Canada who blamed the dealership. Dealership says it’s a Car Net issue. Upshot is that my new car has been at the service department for four weeks and it still hasn’t been resolved, nor is there a plan or a fix coming.

VW ID 4 lease- big mistake I ever made, this is my first and last car from VW and dealing with VW, for sell this car they did a great job, but horrible post sale support, car have issues that service department said that VW know but can’t fix at now, take one year to release the software update and not fix all issue, my car reboot the system during operation, I already been at dealer more the 3 times and still have the issue, VW don't know how to make a software, I asked to return the car but they denied, also VW don’t allow me to pass the lease for other person, don’t buy EV car from VW, trust in all reviews you can find on the web.

Bought a new 2024 Tiguan. Started hearing noise in roof within 2000 miles. Carried vehicle to dealership. They worked on it, said it was repaired. Picked it up. Noise Started back before we could get home. Carried vehicle back to dealership. Attempted repair again. Same result. After 5 attempts and more than 60 days of being out of service dealership wrote on repair order all repair attempts have been exhausted. They advised Volkswagen corporate. Asked corporate for a buyback. They took 65 days to say no. Have not received any information about how or where to go for repairs. This company is awful to deal with. STAY AWAY FROM VOLKSWAGEN.

Updated on 11/03/2024: The company, Volkswagen, returned my money finally. October 30th I received my money back from the payment I made in good faith in September. While they eventually returned my money, their business practice is such that I will never lease from them again. Period.

I only gave one star out of force. VW does NOT stand behind their vehicles. My son has a 2017 VW Jetta that had a recall. His vehicle broke down. We had to pay to tow it twice. There is no dealership in my town so I took it to a shop that works solely on imports and they made the repairs. Once complete, I was told that fix was actually a recall. VW made me take it 45 minutes away to verify the work was done and they REFUSE to pay for it. They are a JOKE. Not happy with them at all. Had to pay $1300.00 for a job that was a "safety recall". How did they get away with this??

PSA: If you're looking to buy an electric car, do not buy a Volkswagen ID4. The battery charging module on my 3 months old VW ID4 failed spontaneously and repairs are expected to take several months.

When I signed the paperwork it said $13000 (I put $10,000 down). I asked if there were any other fees that I wasn’t being told about such as taxes and title and they said everything was inclusive and that is what I owed. But when I got the first bill, my loan amount is 16,463.24. These were all taxes and fees. For example, they said I owed 450 for a new tag when I was just transferring my tag. I’m sure the other fees were all blown up too. If you deal with these people, or any other car dealer, get your own loan. You can’t trust them. Volkswagen isn’t any more honest than any of them, probably more dishonest.

Osteen VW Jacksonville FL wanted to redo the front brakes and said the brake fluid was black and needed flushing. A second opinion found the brakes still had 50% life and the fluid was clear. Suggest a second opinion on all non-warranty work!

My experience with VW has been nothing but a nightmare. In 2021 I purchased a new VW Atlas, I was so excited as it was my first brand new car I purchased. A weeks in I realized my air didn’t work, I called and they said “Maybe from it sitting it needs to be recharged.” Ok problem solved. The next summer it happened again, no ac. The next summer again, no ac. Then as soon as it’s out of warranty it happens 5 more times. So in 3 years my air has broken 8 times and VW can’t figure it out. They have paid for it to get fixed out of warranty but still can’t figure out the issue because it keeps happening. They washed their hands of this suv and shrug their shoulders to solve the problem. I will never buy a VW again.

Volkswagen arguably has the worst customer service experience. It started with the purchase experience to now managing my account. Long wait times, unknowledgeable staff, and lack of transparency are just the tip of the iceberg. I will never purchase another VW product.

My Jetta started rusting out just a few years after purchasing. After a ridiculous amount of time and having to chase the warranty coordinator at my dealership, deal with several staff changes there and finally just tell the girl on the phone how to do her actual job, I actually got a warranty appointment. Some work was done, and unfortunately, some work that actually should have been done was not. When I picked up my car at the dealership, it was absolutely covered in dirt and filthy. In addition, there were additional new scratches and damage to the bumper that wasn’t there when I dropped it off, And some absolutely bizarre work work on the fender that looks like somebody gooped on a ton of liquid paper..

I leased a 2019 VW Atlas SEL, and over the three years of the lease, the vehicle spent so much time at the dealership that we became quite familiar with the service manager. To give you an idea of the situation, the service manager even advised us against purchasing the car when the lease ended. From the very beginning, we faced issues with engine noise, transmission shifting, and the overall quality of the interior. Within the first six months (about 4,000 miles), we started experiencing electrical problems with the digital dash and malfunctions with the safety sensors. One particularly alarming incident occurred while driving on the highway with Adaptive Cruise Control set at 75 mph. Despite an open road with no obstructions, the car suddenly slammed on the brakes due to a sensor malfunction. Thankfully, there was no one behind us.

We have continual issues of a P2440 error with our 2021 VW Tiguan. VW Dealers always state they are weeks out to service our vehicle and need to drop off for days afterwards, claiming they cannot find technicians???? On top of it all, they have no loaners or rentals and this is warranty work. I would not recommend a VW.

Beware class action issues with tight stipulations that often get them out of owning up or paying. This is my exchange. Initial email "I recently dealt with one of your dealerships and call centre. My 2018 Sportwagen recently had a water pump issue which was subject to the manufacturer defect class action. However, mine happened at 156k vs the 125k listed. When investigating, it seems many other owners had their waterpump fail at the 150 mark.

DONT EVER BUY THEIR EV ID4. I have gone to Emich for years. Now someone else is in charge and the completely bait and switched me and refuse now to help. I filed a complaint about Volkswagen a bit ago. My car will not hold a charge and can barely charge. I got into contact with Emich and they refused to help. Therefore I contacted Volkswagen. This was after I took my car in to be fixed and they said there was nothing they could do. The car won't work well in Arizona, but I am stuck. When I bought the car I was also guaranteed 3 years of free charging. That has gone away as well. Emich and Volkswagen have said they cannot do anything, just a promise they cannot help with. I couldn't afford the car without free charging, which is why I bought it.

I bought a new 24 Golf R last year. First the dealer left the shipping blocks in it which damaged a strut bearing at 2k miles. After having another dealer inspect they agreed to replace it under warranty. Now at 9k miles after downshifting while getting on the highway, I'm told the engine needs to replaced. VW will take no responsibility for the engine issue and says the engine warranty is void because of an overrev code. I was told this one week after they first replaced a faulty throttle body.

Garbage!!! Do not buy from Volkswagen unless you are ready to have a bad experience!!! The vehicles are all glitchy and the sales manager especially in Killeen is very arrogant!!! Do not waste your time. Go somewhere else where, they really value your business!!!

I have a 2002 VW Passat 1.8t which I inherited from my mom estate in 2009. I have had to put a lot of money into this vehicle and I only have 118,000 miles on it, and now I have this issue: The Breather Valve is bad and causing a check engine light. Because I live in CA I am required to smog the car every 2 years, the check engine light came on a couples of weeks after I had the smog test. My mechanic and I are looking for the Breather Valve or at least a aftermarket, however VW discontinued it and doesn't make a aftermarket, so sorry they tell me.

I bought a 2023 Taos a year ago. It has been one electrical issue after another. The dealership has proven to be a hurdle in multiple ways as well, often not taking me seriously when I report an issue. But that’s a local thing, not related to the problems with the car. Camera not working right, console screen going black, dropping GPS directions right in the middle of traffic, problems with lane assist, etc. I bought a brand new car that I expected to run without concerns for at least a few years. I’ve been in and out of the shop so many times it’s exhausting and disappointing. It feels like a cheap car that was not built very well. I have a buy back request with VW in process and I hope they accept because I’m tired of dealing with issues that make me regret switching to VW in the first place. Do not recommend.

I can truly say this has been stressful car buying and less 1 week of ownership, I don’t think I’d be at the dealer this many times! Here is my story! This is a manufacturing defect on not just 1 car but 2 cars both brand new! I purchased 2024 VW Atlas Tech and Atlas Cross Sport Tech AWD from Kuhn VW in South Tamp Florida and here is my experience! I purchased the VW Atlas First, I was not driving my significant other was driving it, so I will detail those issues later! I purchased another Atlas Cross Sport AWD, Upon delivery the Lift gate did not work, I told the dealer I wanted a car 100% fully operational, my sales agent who sold me both cars was out sick the day of delivery as I waited several days, past the time it was promised me!

I made a huge mistake buying a ID4 no wonder they are so cheap. Don’t consider VW, it's not much of a car with ZERO support. Electrify America is a bigger joke. I think VW owns it but not sure. They give away free charging because the chargers are always down. Brilliant, give something that don’t work and it costs VW nothing. They are looking for one-time buyers to get rid of their nonselling ID4 that they know will never consider owning a VW again. I tried contacting 2 times after over a hour, I give in, you win VW. You don’t have to address my issue and you lose a customer forever that will always tell everyone they talk to that you suck.

Never again I buy Vw cars. Bad service, bad management, cheap parts. Their cars are inspected before they sell it to you. Not worth the money on cheap car. The US government fined them because they cheated the people before

I have a 2014 Jetta for 3 years now and the check engine light has come 3 times, the EPC light has come on 2 times. Now the car is sputtering when I give it gas... This car has given me so many problems and I never know if it's gonna run correctly...

Poor customer service and misleading advertisements and dealership. I would never lease a car through Volkswagen again. Chip shortages are not disclosed to customers but yet they still advertise about all their 2024 cars having standard IQ drive. As a consumer I am upset that a company that has been around for a long time doesn’t stand behind their products. I stand with my statement that I would never recommend a Volkswagen product to anyone.

I have used Volkswagen for at least 10 years. I recently got into a fender bender because of black ice. My car was in a local garage shop getting fixed and everything was done in two weeks besides the missing part from VW. VW has claimed there is no ETA for the part that my car needs fixed. It’s only a year old and they have not even answered any customer support emails or phone calls. I will never buy VW again. Beyond dissapointing.

DO NOT BUY VW. I bought my car in 2018 and still has a warranty until August 2024. One of the rails for the sunroof is cracked and they refuse to replace it for no cost. They are claiming that was hit from outside during a car wash. I am very disappointed. Will never buy a Volkswagen in the future.

2019 VW Tiguan is inoperable due to a sunroof manufacturer defect. While in the hospital, the interior of the car accumulated approx. 3-4 inches of rain. It is now extremely molded and inoperable. The car has less than 30,000 miles on it and is paid for. There is currently a recall on the sunroof, however; without a running car, there is no way to get it to the dealership to repair. Called every customer "care" (definitely mis-stated) phone number provided and have been met with a new number or contact to call and even better, “please leave your number and someone will call you back with 7 days” YES, 7 DAYS-- if that is the "care" they reference, their interpretation and my interpretation of the word care, are obviously two different things. Reached out the local dealer, no resolution--no call back.

Get used to those words. When you realize that your Volkswagen's brakes need to be replaced way before the expected time. They have been installing inferior brake pads that wear out prematurely. By the time this is brought to your attention, there will be nothing that they can do for you. In addition, you will be told that if you do not have the brakes replaced at a VW dealer, you will void the entire warranty. That is the biggest racket in the business, and they stand to make so much off of that scheme. My family has owned 5 Volkswagens in the past 14 years, but never again. For $466 they have lost a lifetime customer.

I purchased a 2022 Taos and after the first week the car needed to go back. The electrical issues continued for the length of time I owned it and Volkswagen refused to stand behind the vehicle. Then I began to have issues with the coolant system which turned out to be a faulty head gasket which Volkswagen also refused to stand behind. Ultimately we traded the vehicle at a loss to us and unfortunately some other poor soul will have to deal with it. The service you get at Volkswagen dealerships is horrible and their customer care department is among the worst I have ever dealt with. They under no circumstance will fix their cars will even hear you about your issues with the car even when you can produce documentation from third parties that there is problems with the car. Do yourself a favor and never ever consider buying a Volkswagen. You will regret it and it will cost you dearly. What really stinks is I liked the car, just wish it could've worked.