Volkswagen Reviews

I have contacted VW Customer Care before the car was stalling - when the driver door was about to fall off - mind you I am 4'11 tall and weigh 100 lbs. I later contacted VW USA Customer Care again when I started having brake failures and they did nothing whatsoever except waiting for them to "get back to me" (in a week or so) and then saying that "they can't do anything". So when my car started having stalling episodes (2 of them on major streets in Los Angeles), I did not bother contacting VW USA Customer Care but went to the dealership that said "they do not see a problem" and that "they run the car computer system" something of that sort and "everything looks good".

I also like to say that every time I went to the dealership, I had to make sure the right description of what has happened is put down on the work order and not what might look better on paper. Not having a loaner car when I pay almost $400 a month for my car that keeps breaking down is a terrible business practice. The Sun Visor hitting my eye could put me out of work. Fire coming out of the charger while I was driving traumatize both - my very young children and I - Please note that since then, none of the car chargers has been working so I have to rely on a portable charger I have purchased. I truly appreciate your willingness to help but I have lost faith that anything will be resolved because if VW Customer Care did not care that my children's life and my life are in danger driving a Volkswagen, then why would they care now that my lease is almost ending? True. VW still does not care.

I drive a 2012 VW Golf R and I am a long term VW fan who feels very slighted. I am experienced with most forms of legal action largely due to my employment and I seriously considered legal action as I could easily take this to small claims court, but in the end I didn't feel it was worth the bother or the issues VW Canada would create. Anyway the same VW Touareg now has rust coming from beneath again on the right rear door in the same place as it occurred in the left rear door. I'm guessing VW Canada will pull the same nonsense and fail to honor the warranty. I have filed a BBB complaint to which VW Canada has denied all liability. I responded with this.

"I do not accept the premise of this response on the grounds that: a) VW Canada cannot upon my many requests provide any supporting documentation or scientific evidence as to how this is as they call it 'corrosion perforation resulting from outside influences, failure to promptly repair paint damage, damaged undercoating, or surface corrosion'; b) A third body panel (passenger rear door) is currently showing signs of rust from beneath the surface, but it takes many months to even get a check up to see if it is covered due to a backlog at VW. I believe that this is a deliberate attempt to present the damage as failure to promptly repair and circumnavigate VW Canada’s responsibility to honor their warranty.

"c) VW Canada’s response to the BBB complaint does not make effort to address the rear driver’s side door that was replaced due to rust from beneath and provided no explanation as to how it rusted nor any coverage; d) The license plate was not in contact with the tailgate until the day before inspection when I removed the plate and cover to better see the damage. I did not put the cover back on to take in into the dealership because it broke upon removal. VW Canada has made no effort to provide any evidence that this was a long-term situation." In summary I believe based on online posting investigations, that VW Canada is following a mandate issued by management to cut costs by lowering the amount of rust corrosion claims paid out.

Amazing right? Now the not so amazing part. They require strict adherence to Volkswagen's maintenance schedule. Volkswagen tends to use a lot of proprietary parts and special tools, $$ to do even routine maintenance. ANY direct injection engine with eventually build up carbon. You can prolong this by using only top tier fuel, only premium octane and throw in a can of Techron now and then. But they will need cleaning eventually (and that ain't cheap). I have not had issues with the DSG transmissions in my last 2 VW's. I find it shifts very smoothly, very quickly and in manual shift mode, fun to drive. BUT, they need to be serviced every 30K and that can range from $300 to $500, depending on where you have it done.

I love the super bright xenon lights, especially in the CC, which track the motion of the car and follow the road. BUT, those bulbs ain't cheap, they run hot, and they do wear out quicker than regular halogen bulbs. So, if you choose to buy a Volkswagen, you are getting a superior, driver's car. A vehicle that is sophisticated, very well built and will perform the job as daily driver with no complaint. Also understand this car needs regular maintenance, quality parts and needs to be looked after. If you're on this site researching a particular car, understand that Volkswagen sells hundreds of thousands of cars that work just fine. Also, from what I've read, a lot of these issues could have been avoided by good solid maintenance. Yeah, pay the dealership or VW specialist, these cars are NOT for backyard mechanics.

The Tiguan started and I could drive forward and back but the steering wheel did not move at all, as if it was locked but it was not and the power steering failure light came on in the dashboard. The Tiguan is almost 4 yrs old and about 73 thousand miles on it. But I do not think age is the issue with this problem, it's just a design flaw from VW. This problem has me very concern because what if I was driving on the freeway and the power steering failed then? I could only imagine what could have happen. What if my children were with me? This problem is unacceptable, inexcusable and life threatening. This is a very serious safety issue with the Tiguan.

My Tiguan was towed to a VW dealership's car shop and they told me there that they never heard of such problem with the Tiguan models. I search on the web and it turns out there are several hundredth 2009-2011 VW Tiguans owners that have had that same problem, and to fix the Tiguan it would be $2,045 dollars. The service rep suggested I call VW customer service. I did call and they were very nice and told me that they were going to see if they could help me with the repair.

Next day I get a call from them and told me that they were not going to do anything about it because my Tiguan had more than 70,000 miles and was way out of warranty. This power steering problem has nothing to do with the Tiguan's age. Other people that have had this exact same experience and only had their Tiguan for 2 months with 1,800 miles on and the problem keeps reoccurring! Warranty or no warranty this is a design flaw and should be covered by VW. Also in my opinion this is an issue worth a major recall but so far VW seems to be waiting for the first deaths to occur before they will react. There is always possibility that in traffic, the power steering really could go any moment.

Something should be done about it!!! Before an innocent family dies!!! Help!!! In the meantime I will tell my story in the social media, to people, in the news if I can, in the radio if I can, report it to BBB, and make consumer reports anywhere I can etc., etc. I am now very scared to be driving the Tiguan. It's not safe and I don't feel safe! In other people's Tiguan that have had the same problem it just keeps reoccurring after being "fixed". VW has lost a loyal customer forever!

The witness took pictures immediately showing the right front tire still at an angle to the car, the right front bumper was not touching the curb due to the angle of the impact with the concrete divider. There was no visible sign of damage to the right front portion of the car, other than the obvious tire that remained tilted outward from the car. All damage to the car resulting from the impact with the concrete divider was on the left side of the car.

On Wednesday June 15, 2015 the VW Product Engineer came to Missouri to evaluate the probable cause of the crash of my 2013 Passat. Since I believed that I was not getting all of the truth about why my car crashed I also went to where my car was available for inspection and arrived 10 minutes after he was finished with my car. The car was on a rack and I asked the mechanic to identify the right tie rod for me. The right tie rod looked intact as was the left side. I asked him to identify the piece that appeared broken. He said it was the ball joint. This piece was sheared off and each side was in the holder. The ball joint on the left side was in one piece with a top and bottom piece covering it. I asked about the brakes. The right front steel drum was loose and I could wiggle it from side to side. The left side would not move at all.

I was called the next day by a person filling in for the representative that had discussed the possible warranty problem with me. I was told that I could not get a copy of the report, could not speak with the Engineer and that his conclusion was NO warranty defects! When I asked how determined how pieces were broken I was told that I must have hit a rock or other object and the parts were broken at impact with the divider. When I asked how the tire fell out while going straight on the road, there was no answer. When I asked how the ball joint was sheared off and I was told that a force from outside the car caused the rod to snap. Not a reasonable answer. I was then told my case would be closed and that I could not discuss this any further. I asked if that meant I should sue them in court to get the answers I was told YES.

I do not think you have to be an Engineer to know that the conclusions were made with total disregard to the order of event and the photos of the crash site. If the ball joints are made of metal, steel perhaps?, then it would be impossible to create enough force from the outer side of the tire to cause the ball joint to shear off. There was no damage to the outside of the tire until AFTER the car was drag off off the scene by a tow truck. I suspect that the Engineer decided what caused the wreck before he got to my car and used the scenario of me crashing the car and causing the mechanics to fail. Since the tire chanting out from car happened right before the car veered left and then crashed I do not believe the Product Engineer has this clearly figured out.

AVOID VW. I AM MAKING TRIPLE PAYMENTS ON THE GOLF TO HOPEFULLY SELL IT without too much of a loss AFTER 1 YEAR. (SAD) Volkswagen SHAME ON YOU FOR BEING LIARS, UNETHICAL, STUPID, AND BELIEVE ME; THEIR PROBLEMS START CLEAR AT THE TOP. I gave them so many chances to make things right. They completely abandon customers after the sale. Bad cars, bad company.

To be fair, Volkswagen had reduced the cost of the replacement crankshaft, however Inchcape have refused to refund the high repair bill. In my opinion they are responsible for the purchase of the faulty crankshaft and hence should take responsibility for this. I am very disappointed that a reliable brand has let me down in this way. I have loved my VW Golf but have lost confidence in it. I invested in a reliable name and feel disappointed in the quality of the engine that I have been supplied with. Any comments or similar experiences would be appreciated. Thank you.

When I called VW they gave me the runaround basically telling me that even though the car is not due for an oil change for another 2000 mile or months their hands are tied. Because The vehicle has too many mileage (94000) and to old (2011). But they would be happy to forward my complaint to the dealer that did my oil change. They didn't even offer to have my car inspected by one of their shop. Thought I was saving when I got that offer in the mail half off my oil change. Which now is going to cost me a new engine!

I went to a body shop, I explained to him what was going on and he was in shock. He told me there was nothing he could do because there was nothing to repair, I should hire an attorney. The day of the car return I explained to the person that received the car all this. He start looking at the car and he didn't understand why I was being charged. I got the final bill a month later and I have been charged in full without any credit.

Our car is currently at a VW dealer who is stating negligence on our part after ONE missed oil transmission change. We were quoted $5,500 to replace transmission on a car that will be three years old to us May 27, 2015. What options exist? Smells like a lemon.

VW PR gave us a two week song and dance (** so sweet and has your back) and ** the decision maker who won't even provide his full name for some accountability. They stroked us really well telling us that they were covering every base and they understood how unjustified these types of repairs are at this early age of a car. Two weeks later... after we supposedly cooled down from spending a couple of grand on the "inside of the engine" repair they told us they would not take the car back. They would not offer any financial assistance. We were left with nothing. At least I can warn others. Do not believe that VW can produce a fuel injection car. Their design is faulty and their parts break easily and one problem creates others. The EOS looks great, but that is only skin deep.

Our independent shop admittedly doesn't know that much about VW's but all we've needed them to do up until this point is oil changes. They called VW of A and were encouraged to change the sensor for the oil warning light because the pumps "never fail". They changed the sensor ($600) and that did nothing. At this point they suggested we try the dealer as being someone that works on these all the time. I've never trusted Lithia and hated to go there, but arranged to have my vehicle towed over to their service department.

I called and told them it was coming and they took all the information (this was on a Tuesday) and said they were swamped but had me scheduled for service on Friday and said they'd call Friday evening. They didn't. I called Friday morning and the service adviser told me he had no record of ever receiving my car, but said "they'd look around". A couple hours later they call and say it's sitting in the lot and tried to somehow blame it on the tow company even though I had a signed receipt from the service manager for receiving the car. They apologized for his stupidity (the tow truck drivers) and said they'd bump me to the top of the list and could have me in by Friday.

Remember, I'd been scheduled for the previous Friday. I hate to piss off a guy working on my car in the same way I hate to piss off someone that's cooking my food, so basically I just reminded him that I'd been scheduled for last week and asked him to do what he could to get the car in. I didn't hear back for two weeks and I had called and left several messages asking them to call. When they did call, the adviser is joking around about the stupidity of the tow company again and and how that guy had really screwed me and then slips in that I need a new oil pump and they'll have to pull the engine and it's going to cost $4,200.00 They have to pull the engine to change the oil pump.

My past experience with them being what it was, I told him to hold on and said I was going to call around for other options. The next nearest dealer is 2 1/2 hours away and no one else locally wanted to work on it. I called VW of A to ask if I could speak with some sort of tech adviser but was told they didn't have anything like that only a case manager for complaints. I did say that I would like to speak with the case manager and she promised to have someone call within 24 hours. I got a call three days later. I mentioned my previous experiences with this dealership and lack of confidence in their honesty firstly but also their competence and wanted it on record before anything started because I knew I didn't have any reasonable options. It was noted.

I called Lithia and asked if there was any way of knowing if any damage had been done to the motor and was assured they would not proceed if that were the case and said there was practically no chance anything had happened to it anyway because of the robust construction of the engine and the car has safeguards to protect itself. I reluctantly gave them the okay to proceed. A month later they called and told me the car was done but that they wanted to have one of their techs drive it home (an hour away) to just make sure everything was okay. They must have driven it around the parking lot and determined they couldn't do that because they called back a half hour later and said the check engine light had come on and they wanted to look at the codes and would call me back. This was on a Friday and they called me Monday and said they were going to have to pull the engine again.

This was my service adviser again and he promised me it wouldn't cost me a penny more, and they just wanted to check everything out. I contacted VW of A again and noted what was going on. They again promised me that my case manager would follow up within 24 hours. And again it was two or three days before she called. They're all trained to commiserate with you and tell you how bad they feel that this is happening and assure you that this is not typical for Volkswagen service and they're doing everything they possibly can to help resolve this issue. Uh huh... Lithia had the car for another month claiming that a gasket or seal had failed and it wasn't their fault but that they needed to change the cam chains now and there weren't any in the country but they were being air freighted from Germany and again assured me "it wouldn't cost a penny more than the original quote of $4200 and the car would be perfect".

Back together and another check engine light. The engine comes out again. Now it needs cam adjusters and there aren't any in the country. After 3 months we got the car back. The bill was $4,900 but he finally relented and stood by his original guarantee of not being a penny more than the $4,200.00 He said it should have cost us $15,000.00. I called again to speak with my case manager and again was promised she'd call me within 24 hours. Someone did call me within 24 hours this time but it wasn't her. They were calling me to tell me she was out of the office and would call me when she got back in. She did, two days later. I told her again about the 3 months, the multiple engine pullings, the lack of communication from the dealership, etc etc and said I wanted an official complaint about the service and wanted them to know I had zero confidence in my "repair".

We drove it for a week and the check engine light came on. We took it back in to have them check it out and were told two days later that multiple codes had gone off and they had an engineer coming in the next day to help them diagnose the problems. Now, (over a week later) someone I've never spoken with before called and said the engineer still hadn't been in (not their fault) but they suspected I needed a new engine. That call was this morning. This is Lithia Volkswagen in Des Moines Iowa.

I just got off the phone with VW of A and was again assured of how much they cared about my situation and reiterated that this is not how VW does business and that they were doing everything within their power to make sure this situation is being resolved and that that resolution will be my renewed confidence in VW, blah blah, blah... and my case manager will call me within 24 hours.

I've owned six and I've talked others into buying them. People ask me maybe monthly how I like my Volkswagen. For the last couple of years I've still encouraged the car while saying I hadn't had good experiences with the dealership. I've always conceded though that those could have just been bad luck and they shouldn't go by my opinions but should check into them themselves. I won't say that anymore, not about Lithia, and not about Volkswagen.

The reason I ask is, the driver side headlamp assembly (Produced by Hella) in my 2008 VW City Jetta stopped working. The part number for the head lamp assembly is 1JM-941-015-D. My best estimation is that there were approximately 4,400 - 4600 2008 VW City Jetta manufactured for the Canadian market.

*Assumed 50/50 Split between City Jetta and City Golf in 2009

Note that the 2008 City Jetta was only sold in Canada. Therefore the units that have required similar repairs to this point may not indicate that there is an issues and could theoretically could be viewed as statistically insignificant. A few things to consider, this is the only car that the headlamp assembly was manufactured for. It is not a common part that can be found on either the 2007 or the 2009 VW City Jetta, nor on the regular Jetta that was sold anywhere else around the world. Thus limiting the amount of data on the headlight assembly itself.

The car in question has approximately 80,000 Kms on it. This indicates there was not an above average amount of use. Additionally, it has not been in a car accident and all parts are original equipment, including the bulb which was installed by VW of Windsor. The connecting wires between the head lamp and the socket melted, as stated by the VW of Windsor technician. I do not believe that this should occur under normal wear and tear on a car. The two VWs that I owned previously did not have this issue, nor was it encountered on any other vehicle that I have owned.

Lastly, this part is not readily available to the public, because it was not used in any other vehicle. This makes the repair approximately $900. I have tried to find the part through other means and other repair facilities and was unsuccessful, because the part is so rare. If someone could please give me a call back to discuss my concerns it would be greatly appreciated.

When I returned to pick up my Jetta, the Service Associate said she had really bad news. She said she had spoken to their Sales Associate and this definitely was not a body style and in fact there was significant damage to my vehicle. A VW salesman quickly joined the conversation and claimed the indentations were caused from a hoist. I told them the only hoist my car was on was their hoist in August 2, 2014 when it was in for the first free 15,000 km oil change. I was presented an invoice for over $250.00 at the time. They had rotated my tires, and performed the 6-month service check on their own accord. I refused to pay the invoice as I specifically asked only for the oil change - nothing more.

The salesman said "you can't prove we did the damage; it's way too late for that!" He began aggressively arguing while the Service Associate said this is not the policy of Volkswagen and they would go good for any damage caused as their service department. She checked the service records and confirmed my vehicle had been in their service shop and asked me to get 2 quotes and they would do the same. She confirmed the auto body shop that I would go to was a customer of theirs and agreed they would be good to go to. She said they would call me the following day as they would want to have this addressed ASAP. They never called me back. In fact I called them the following day and found she was dismissive and didn't engage in a conversation of how they would approach this matter.

Both body shops gave a quote of over $4,000 had said the damage was very serious and confirmed that it was sustained by a hoist. They both suggested I go to ICBC as soon as possible. ICBC confirmed hoist damage and proceeded to process my claim as they would go after the dealership. I asked ICBC about the trade-in value of my car since I now own a vehicle purchased at top dollar; with depreciation and $4,000+ damages, the trade-in value of my car is seriously compromised. ICBC only said I would have my deductible returned after they go after the dealership.

Annoyed, I called back and suggested I drop off my car and take a loaner. Nope.... Customer service is terrible so far, at least at my dealership. On top of this, a car wash knocked off the driver's side back of my side view mirror, and a plastic runner on the seat already broke off. I'm completely disappointed, despite the quick handling and nice interior. I just needed to vent.

It's shame on your assembly employees, quality control engineers. Are they sleeping? Or you are not paying them well? Please take all the money that you make from the repairs caused by these breaking parts and give them as bonus. Motivate them to at least build something so that at least you can call yourself as car company. I was always recommending friends about this company... Now I realized big mistake. Sorry VW. Not any more. I changed my advice. None of my friends/colleagues are no more going to buy VW if they get my feedback. To all the folks who are planning to buy - I would suggest instead of buying a vw, just drop $100 into the toilet daily and flush it. That will at least save time from going back and forth between the repairs.

By enlarge, my VW's have been reliable, practical and most of all fun to drive and own. I appreciate the thoughtful design and top quality engineering that goes into all VW products. They are worth every penny of their asking price!

With replacement bulb in hand, my husband examined the car's headlight assembly and swiftly threw his hands up in the air, as did two local service mechanics. Thus, I was forced to send her to our local dealership in West Nyack, NY - Palisades Volkswagen, where I was charged for Volkswagen's inane engineering the staggering sum of... wait for it... drum roll please... ONE HUNDRED AND SIXTY FOUR DOLLARS AND SIXTY EIGHT CENTS ($164.68)!!! You heard right.

How on earth can Volkswagen expect its loyal consumer to happily absorb the cost of what is obviously a serious design flaw and expect that customer to ever purchase one of their poorly designed cars ever again? Frankly, I'm insulted and angry. The loyal VW consumer should not be penalized for the company's flawed design. Shame on you.

I wanted them to stand behind their product and replace the seat belts. I asked to speak to a supervisor and got the runaround, until she finally agreed to talk to her supervisor. Instead of a supervisor coming on the line after I sat waiting to dead air for 5 minutes or so, Jenny came back on and said SHE spoke to the supervisor and the supervisor agreed with her position. I told her I wanted to speak to the supervisor and I wanted the name of the person she spoke to. She kept trying to avoid the issue and then finally said she spoke to "Sharonda". I asked to speak to her and was told she could only put my request in the system and someone else would contact me by Monday.

Prestige Imports of Pleasantville, NY opened the engine and immediately called to tell me I needed a new engine. All I had to do was show oil change receipts for the life of the car and I'd receive a new engine free of charge. However, living in the real world and being a member of the US Marines, I've lived all over the US and had my oil serviced by the lowest bidder (often times myself). I was not going to be able to prove my oil changes (they were current though). At this point I called VW USA to open the lines of communication. I was told by VW USA not to worry, they’d look into the problem and get a better answer to the extent of the damage. After they talk to the dealer they will call back and explain the extent of the damage.

A few days later the dealership called to say the car is finished. Finished? Please define finished because the last word I received was that I needed a new engine. VW USA was supposed to call you (the dealer), get a better idea of the problem & call me back so I can choose a course of action. The dealer informed me they replaced the timing belt, timing belt tensioner, and water pump. I'm responsible for those repairs for about 1100 dollars. The repairs they did under warranty were a camshaft, cam follower, and high-pressure fuel pump. Ignore for minute that they have to remove the timing belt anyway to replace the camshaft. There should have been almost zero labor involved in that repair.

Here's the issue. 1. I involved VW USA early and clarify the exact extent of the damage. They did not. They failed to add clarity and in fact, made matters more confusing. 2. Repairing an engine with metal shaving in the oil is a waste of money at a minimum. To be blunt it is closer to unethical and fraudulent. 3. Repairing a timing belt on an interference engine with cylinder head damage is unethical and fraudulent. 4. Calling a customer to say you need a new engine and then reversing course and completing 1100 dollars after I advise I cannot provide oil records is unethical and fraudulent. 5. VW USA taking a month to try to untangle and investigate the problem only to finally state that they are not helping is fraudulent and unethical.

This issue could have not been handled worse. 1100 dollars of repairs were administered to a vehicle that is damaged. VW knows the 2.0-liter engine is an interference engine and timing is critical. VW acknowledged camshaft issues in Technical Bulletin ** but somehow wants to blame cam collateral wear on oil changes. There are metal particles in the engine oil system from acknowledged cam problems, which act like sandpaper when they circulate. Finally, there was zero productive communication with VW USA. The only communication was nightly calls from customer service agents who know nothing of automobiles or engines stating they're still working on it or so and so wasn't there because of the holidays etc. Horrible, horrible experience. Criminal, negligent, fraudulent and to boot, to a service member and veteran.

Fast forward to a few days ago, exactly the same symptoms as before, no start. Towed to the dealership an entire day wasted waiting. The car gets to the dealership and the mechanic goes to look at it and it starts.... Car is at dealership for several days again and the service manager eventually tells me they can't duplicate the problem and can't do anything more.

By this point I'm furious and call VW USA Customer Care, several phone calls later they essentially tell me the same thing, sorry can't help. So I have a car in the garage I'm afraid to drive because of the likelihood of being stranded yet again. I will NEVER buy another VW product; Audi, Volkswagen, Porsche, Ducati, etc.

Here's the totally unacceptable response I received after posting to VW USA Facebook page: "We're very sorry to hear about your experience, and we apologize that we were unable to meet your expectations. Should you experience any further concerns with your Golf and visit your local VW dealer for inspection, please don't hesitate to reach out to us again."

The latest issue was an "engine trouble light". They charged me $99.99 just to read the problem, then tell me "the problem is your "glow plug" is bad". Diesel engine will not start without an active "glow plug". I feel I am being ripped off. And when I total all the charges, I realize I would have been better off financially driving another vehicle with half the fuel economy. Today I got an answer back from corporate that they took my complaint and passed it on to the dealer -- what's wrong with this picture??? Before you invest in any Volkswagen product, consider their poor, and very expensive service work, and no help from the manufacturer. Customer Service Counts!!!

A department "Assistant" called me back, said they would send their field service manager for the region out to look at the car and get back to me. They would not give me any names of anyone that was looking at my car besides the dealership mechanics. They called back and would not help me with fixing the car. Essentially I was leasing a $20,000 car that had $10,000 of damage that I didn't cause and VW said, "Oh well, can't help you." This was 4 months ago. I've talked to several current and former VW mechanics and they all said that VW is the only shop that can fix the car. They did however share with me a tech-tip that shows a manufacturer's issue with a grommet in the left side of the convertible top that can pop loose, causing the exact damage that I'm experiencing with my convertible top. That was posted in April of 2013, and the dealership did not mention this or to my knowledge investigate it.

I loved this car. I've barely driven it over the last 8 months. I'm so disappointed in VW for not only NOT rectifying such a strange mechanical problem, but expecting anyone to fix a car for the ridiculous amount of $10,000. The dealership was great and very helpful but I can't help but wonder if the hinge wasn't damaged by the dealership after the fact. The top still doesn't work and I have no resolution. BAD REPUTATION for VW. Every mechanic I spoke with said that VW are the toughest and most expensive cars to work on and they recommend to everyone not to be them. This is my first negative rating of anything, ever! I am so angry and truly disappointed that VW has chosen to not deal with this. Not that VW cares but I will never buy another VW and I will advise anyone I know to stay away from them as well.

Two months later, the light comes again, we bring it to the dealer and hear the same story...yet this time they told us that they switched something off (!!!!), so that the "false" engine light alert won't come on again! Couple of months go by (just FYI - I commute on highways every day to and from work), and when I'm in the middle of my way home, the engine light goes on again... 20 minutes later, after the light had came on, the car just stalls/the engine shuts off!! Luckily the traffic was heavy and I was going about 10-15 miles/hour...I had to come to a complete stop in the middle of the highway and restart the car. I can't even imagine what would've happened if I was going the full speed...We brought the car to the dealer, and were informed a day later, that there is a sensor problem, and that they will be replacing it. When we took back the car we asked the dealer multiple times whether this problem will be happening again - they assured us that it will not!

Yet, a couple of days ago (the car is one year and 2 months old at this point) I start my regular commute from work to home, and...here we go, the engine light comes back on!!! And, as in the old scenario 20 minutes later (luckily I was still downtown - so the speed was about 5 miles/hour. I was giving a way for another car to go on the stop sign) the car engine just suddenly shuts off! I then decided to go to the dealer right away, and on my way to the dealer the car stalled (engine shut down) for the second time!!! LUCKILY AGAIN I was going on low speed due bad weather condition (first snow) and bad traffic!!! It just terrifies me to think about what would've happened if I was going 55-60 miles?? This time the dealer told us that there is a wiring problem (the wires that lead to the sensor are all messed up). I understand that they would fix this, but I am now extremely skeptical about the quality of this vehicle. I can't trust to use it anymore...I am now wondering if I should give up the idea of being a VW owner at all...

Given that there was a recent recall on Tiguan models (some manufacturer's mistake with the engine programming - which we supposedly took care of!! ), I was wondering if some of you have faced the same problem with the engine suddenly shutting off (Remember the GM manufacturer's mistake and engines shutting off, when people died due to this?). If so, I urge everyone who experienced this to please respond, we need to take action - as it might be some manufacturer mistake, which might have terrible consequences in the future!!

At what point does a timeline for correcting a defect "expire" and who decides this? This is a major safety hazard for me and very inconvenient. With the sensor going off, the airbag is currently disabled. I cannot allow any passengers to ride with me. I do not feel that I should have to cover the cost of a faulty part out of my control, especially when there are many many other cases with the same issue. I am very disappointed in the way my request was handled.

When I first purchased the car I had 2 front wheel bearings to go out under 36k miles. The dealership told me that it was not the wheel bearings. At 40k they check it out and told me that it was bad wheel bearing. This was after the warranty ran out. The wheel bearings were $250 each and labor was $250 each. I finally got them to cover the parts but I was responsible for the labor. If they would have fixed the problem when I told them it would have all been covered. It seems every time I get a call or get the oil changed a light comes on. I have always wondered if they have a way to turn lights on. I also had to change out the wiring harness for the trunk at 50k and it was over $500.

I contacted VW and they outright REFUSED to give me anything towards this repair. They claim my car is too old. SEVEN years is TOO OLD?!? So they expect their customers to replace their cars every 5 years or something? That's absurd. I've taken good care of my car this entire time. I planned on it lasting another 3 years and they won't cover a $600 repair? Nope. They would rather lose the 25K purchase they would have gotten from me for my next car. Good riddance VW.

The technician informed me that one matter in need of attention was the crack somewhere in the structural frame of the front of my car that could get progressively worse OR may just continue to exist but never cause a problem. How does a car that hasn't ever been in an accident suddenly crack? I never realized the internal frame of my VW was made of eggshell...

My advice? Steer clear of VWs. Even my friend's CC tells him "Service Now!" every time he starts his car, and it has less than 10,000 miles on it. You'll know quickly you've made a mistake when you received the letter about the engine coils that are bound to malfunction or whatever other part of your recently purchased vehicle will screw you over next... On a separate note... Anyone wanna buy a project? If you like restoring dead cars, the VW dealership in Cary said they'd give me $150 for it... top that and it's sold! :)

But what has got me furious is the fact that on the morning of Friday July 25 2014. As I was leaving my parents' house from dropping my kids and getting ready to go to work I started my car but the Power steering was gone completely. The Tiguan started and I could drive forward and back but the steering wheel did not move at all as if it was locked but it was not and the power steering failure light came on in the dashboard. The Tiguan is almost 4 yrs old and about 73 thousand miles on it. But I do not think age is the issue with this problem, it's just a design flaw from VW.

This problem has me very concern because what if I was driving on the freeway and the power steering failed then? I could only imagine what could have happen. What if my children were with me? This problem is unacceptable, inexcusable and life threatening. This is a very serious safety issue with the Tiguan.

My Tiguan was towed to a VW dealership's car shop and they told me there that they never heard of such problem with the Tiguan models. I search on the web and it turns out there are several hundreds 2009-2011 VW Tiguans owners that have had that same problem, and to fix the Tiguan would be $2,045 dollars. The service rep suggested I call VW customer service. I did call and they were very nice and told me that they were going to see if they could help me with the repair. Next day I get a call from them and told me that they were not going to do anything about it because my Tiguan had more than 70,000 miles and was way out of warranty.

This power steering problem has nothing to do with the Tiguans age. Other people that have had this exact same experience and only had their Tiguan for 2 months with 1,800 miles on and the problem keeps reoccurring! Warranty or no warranty this is a design flaw and should be covered by VW. Also in my opinion this is an issue worth a major recall but so far VW seems to be waiting for the first deaths to occur before they will react. There is always possibility that in traffic, the power steering really could go any moment.

Something should be done about it before an innocent family dies!!! Help!!!! In the meantime I will tell my story in the social media to people in the news if I can, in the radio if I can, report it to BBB, and make consumer reports anywhere I can!! etc. I am now very scared to be driving the Tiguan. It's not safe and I don't feel safe! Other people with the same problem have had the problem reoccurring after being "fixed". VW has lost a loyal customer forever!!

Service techs blame VW's Mexico plant for being in production start-up mode. That's an unacceptable excuse. I don't recall Honda, Toyota or Nissan selling junk because of production transfer. Regardless of all the cheap and stupid excuses VW created, the Golf is long gone; thanks to a lease we broke early. I feel terribly bad for the next owner. Based on numerous reviews and data from reliable agencies, VW seems to continue in producing hit-or-miss cars. Two Golfs were enough to deter my wife in ever touching another VW product. Too bad for her because she loved Golfs. She has since bought a new Rav4, against my recommendation, and loves it. She has put 45,000 miles with absolutely NO ISSUES. Not a single problem.

In April 2014, I decided to upgrade my car with Volkswagen so I leased a new Tiguan. In May, I signed on to my account and made a payment and received a confirmation. 10 days later, I received a statement from Volkswagen saying payment has been made, Thank You. Several days after that, Volkswagen started calling stating they have not received a payment. They tried calling twice. By the third phone call I received, they have already reported me to the credit bureau. 10 days before my house closing, my loan officer called and stated that because of Volkswagen, my credit score dropped 100 points! This made me ineligible to get approved for a house loan.

Frustrated, as anyone would be, I called Volkswagen. Of course, they made this out to be my mistake. They are not responsible for the payment confirmations that are sent out and they have very strict rules about reporting to the credit companies. According to them, they were unable to reach my bank to receive a payment and even though I received a confirmation from them, it's not a guaranteed payment. My payment, according to them, was 35 days late, even though they sent statements stating I have paid! They refused to call the credit bureau and explain the situation.

I checked my account information online and there was nothing on there about late payments. They even posted the statement they mailed to my house saying May payments has been received. So because I relied on their online communication, I was burned by this company. Their communication is very unclear and frustrating as are their employees. I will never do business with this company again! The cars are great, but their internal way of running the business is very unorganized. This company cannot be trusted!

This condition can be directly attributed to the manufacturing/servicing defect by Volkswagen and I hereby demand Volkswagen to give me a written explanation on why such incidence occurred and compensate for my losses in total. Failing to do so will be a direct indication of total disregard towards an officer of the armed forces and armed forces in such.

That said, the car gets rock star mileage and it's fast. But I had to have the 10,000 mile service in Brooklyn NY because I was visiting family and could not do it in Maine. So the VW dealership in Bay Ridge Brooklyn houses a bundle of other car companies. IT's old, cramped, dirty, crowded and unpleasant. I brought in my almost brand spanking new car. I said, "I'm here for a 10,000 mile service, please take good care of my car." A loaner was provided and off I went.

Later that day I came back to get my car. I asked for only one thing, to have the rear headrests taken off while they were servicing the car. When I got the car there were the headrests. I was told "the headrests don't come off"...I thought, well I've had a few cars, I'm no expert but every headrest I've seen comes off. The service person told me, I was completely wrong that the service people pulled and pulled and they would not come out.

I took out the manual, respectfully trying to show him that I not only know they come out but because there is limited rear visibility with the car, they suggest that they should come out when not needed. He said I was wrong again, I tried to show him in the manual how clearly defined the instructions for removal and how simple it was. He finally acquiesced and took the car back into the service area. Now let me ask the obvious question, IF the service guys didn't know that they could remove headrests do you think I would feel confident that my tires were correctly rotated or my oil was property changed? I think not. The car came back to me, headrests out, but soiled where the work was done. Gladly my service guy cleaned the grease...and I got into my car to leave and looked up and there on the right side of my windshield was a giant crack. Seriously. I couldn't even make this up.

Now the service manager comes out. He tells me that it was a stone, how does he know this, because of the way the crack looks. Now this is coming from a person who manages people who don't know about headrests...and he's abrupt, no apologies...just aggressive...I say, but I brought in a car with no crack at 9:30 this morning and it's 4:30 and there's a crack. Now can a car be serviced and not one person notices this crack...and you say it was a stone and when the car tires were rotated then it caused the crack to spread. Oh my GOD! He said he'd take care of it on Monday, it was Friday.

I drove my car home as the crack spread. I called him many times but he did not call me back. Finally Monday I got in touch with him and brought my car in. Guess what!!! No windshield on Monday, No windshield on Tuesday and No windshield on Weds (until Weds eve) why? Because they told me that it was not in stock at the auto glass people, then Tuesday the one they got in had a crack, and they had decided not to install a cracked glass (really?), and then today Weds I could get my car...but guess what - now they were not honoring the agreement that there would be no deductible, because they did not realize that my insurance was out of State...MY PLATES ARE FROM MAINE.

Not one person really looked at my car. I hesitate with this statement but as soon as I leave NY and head back to Maine, I'm going to have another dealer check and see if the tires were indeed rotated and the oil was changed, and if so if it's all proper. I'd be terrified to bring my car there again. They are so hard on the cars, they don't listen, they over talk you and they are obviously not knowledgeable about VW's.

It's very sad to see this. I am surprised VW allows this kind of service representation. I have no recourse, the dealer is going to split the deductible with me. How can I fight this, I just want to return the loaner and have my car back and get out of there. I could have brought my car to any auto glass company ... but brought it back there because - well I must be crazy to have thought that it would go smoothly. Anyway, beware this dealership if you have a VW.

I called VW Corporate and now I'm in a fight with them. After seeing that other people have had the same problem, it's like they put keep that out of the warranty so they can bang you over the head when you need it done. I tried to tell the woman from Corporate that they can easily call this little dealership and tell them what to do and they will listen quickly. Every dealership will do whatever to keep corporate from calling. I forgot to mention that this is my second car with VW. I Leased a Jetta for 3 years, and paid off the while lease within 6 months, and now leased my CC for 3 years, and financed for 5 years. I've never had a late payment. I'm your ideal customer. I'm also a combat veteran.

So corporate says they want to put a fuel injector cleaner type into the car and see if that works. They did that today and when I spoke to the service guy at VW we both agreed that it wasn't going to do anything. He asked if I could leave the car overnight so the tech can cold start it in the morning and they were authorized to do the procedure again. I said to do it, might as well since it's free, and I have to the "steps" corporate spoke about. As I was writing this, corporate called. I told her I was doing research and seeing other people having the same problem and that I was so angry. Of course she said "We don't want you to be angry", and I said we both know there's only one way I'm not going to be angry and that's to just clean it properly. I told her I wouldn't have bought the car if I knew this would happen. I would've leased or financed something new or left VW all together. So we shall see tomorrow how this soap opera continues. I will fight this to the end and take it as high up the ladder as need be. I recommend that if other people are having the same problem to contact corporate and fight with me. Thanks for reading, God bless and Fight The Power.

The VW Tech came out with an excuse normal characteristics where as cheaper Jetta & Passat do not make that sound on the same road surfaces. How could you fix quality control issue when this pervasive nature exists from the front line VW technicians? How could they flag issues to rectify parts design flaws if they play this game? VW CEO can dream on to be one but he can't rattle his way up to number 1!

As the dealership nearest to my home, I had every intention of having the vehicle serviced at New Motors Volkswagen. So, I brought The VW Rabbit in for advice. I found them all too willing to shrug off the issues I am having by averting the lack of accountability and blame off on corporate, with the customary response, "This is out of our hands." Indeed, it is a corporate matter - all the same it is a product they sell, they service and subsequently endorse. It would have gone a long way with me and my overall perception of Volkswagen had they shown genuine concern and support. Local dealerships are the corporate cornerstone in each community. The lack of aid, comfort and cooperation exhibited by this Volkswagen dealership is indicative of the exact type of behavior we can expect from Volkswagen Corporate themselves. Ultimately, the dealership apple doesn't fall far from the corporate tree. Clearly, Volkswagen has no consideration for the consumers of their products - why wouldn't their dealerships embrace the same "cold" policies?

Understanding I am not the original owner, understanding the so-called warranty has expired and understanding the vehicle has been introduced to weather conditions and storage conditions it has not faced in its previous years, should I, the consumer who entrusted my savings, my earnings and my faith in the Volkswagen product, be "left out in the cold?" It appears that is exactly what Volkswagen Corporate and its fledgling dealerships are doing. Taking advantage of hardworking people such as myself, who are too small to contest the mighty corporate injustices of Volkswagen. Volkswagen is treating myself and every one of its consumers as simple-minded prey by selling inferior products without certitude and without aegis. Volkswagen will NOT take responsibility or offer any assistance.

Unlike Volkswagen, I can admit when I have made a mistake. By purchasing my 2008 Volkswagen Rabbit, I have certainly displayed an egregious lapse in judgement. Without a doubt, Volkswagen is not a company driven by consumer satisfaction, or superior products, but rather a company driven by bottom line profit margins. Thank you Volkswagen for correcting me.

You then take the beach towels and a cooler, lock your house and sit in your comfortably cooled beetle and head for the beach. You drive 80 miles and you figure out that you need to buy gas. You shut off your Beetle, pump the gas, pay for it, sit back at the wheel, press the start button. KEY NOT IN RANGE!!!!!!! This is a true story, and I know other people that this has happened to (maybe they were not 80 miles away from the key hanging on the hook at home, but you get the picture). I will never understand how they made such an oversight. And why are they not recalling the cars to fix them? If you have a Beetle with the start button, beware of this. It can be dangerous.

Ok, so I returned the car early - I get that. But all the payments were made. Car was under the allowed mileage. I leased ANOTHER VW from you. You want to charge me for storage fees? Fine. Fair enough since the car is returned early. But you are making me pay for the "loss on sale" as if this was a typical early termination??? I leased another VW that cost even more than the one I had!!!! I still have two VW Passat's under lease. Love the cars. But will NEVER EVER buy one again. Never in my life. And it's too bad because I’m 26 and I would've leased their cars for rest of my life.

I proceed to tell him that it is at the dealer as we speak and they say it is not covered. The corporate office informs me that their techs are their eyes and ears and they have to believe them. So now my car, which has less than 44K miles with an oil leak is not covered and I need to pay the diagnosis fee plus parts and labor. They offer no loaner car and only provide transportation up to 10 miles (I live 20 miles away). I researched this car for 3 1/2 years before I purchased it and shopped at a VW dealer for this car but was turned away because the salesman thought I couldn't afford their precious base model EOS which is not what I wanted (I wanted the LUX model).

I work very hard and I made $88K last year and have a credit score of 894 - don't tell me what I can and cannot afford! I wound up purchasing my car the same day from a Hyundai dealer less than a mile away and their service has been extraordinary! Because of VW's service and the way they talk to individuals is deplorable and because of this I will trade my car (that I love) for something I do not care for just to get the outstanding service that consumers truly deserve.

First of all, the only place that can do the repairs is a VW dealership which adds about $75 to every service. Also, I have not taken it once where it hasn't been at least a $500 bill. We have had a Ford F-150 Truck for 15 years and have not had $500 in service in total! After taking my complaint to the service department at Northtowne VW, his response was, "Yes, ma'am". I am now stuck with a vehicle I can't afford to trade in (I still owe) and can't afford not to fix. I hope you don't make the same mistake!

It could be a safety issue, when they are not telling us that the cupping occurs, and the tires are worn, especially as you are riding on a low profile tire to begin with. We replaced the tires with Continentals after they presented us with 3 tire options. They specifically told us "All 3 choices are good tires." One week after the tire replacements, we were riding down a street near home and the tire light came on for the front passenger side tire, and the pressure began steadily going down. Luckily we were very close to home, and after pulling in the driveway, we could hear the air escaping the tire, flattening it completely within an hour. So we are calling VW tomorrow. No damage occurred to this tire, it's brand new, and we wonder what's going on.

It cost us over $1000 for these new tires. The car only had 30,000 miles on it!!! After looking at all the brand new tires, we are noticing they have all started turning a dark gray color in large areas of the rubber, in the week that we have had them. We plan on getting the car back to Volkswagen as soon as possible, but were unable to put the spare on, since apparently they forgot to replace the tools in our trunk which are necessary to change the tire to the spare, when they recently replaced the tires. We know no damage occurred to this car. Now we are reading about problems with Continental tires online as well. So why did they recommend the continental tires to us?

So WV has not been forthcoming with info on this car to us or many other consumers, relating to cupped tire issues which may be avoided with a different maintenance protocol for the original tires (more frequent rotations, and alignment twice a year??) and then they recommend replacing them with perhaps a suspect tire? AND, after recommending replacing, they didn't tell us that the issue could have been avoided, because they want to stick to the illusion they have created to customers that these cars are good to go, once a year service, and you are done!! They totally acted like we were the only customer who had had this problem. Well, consumer sites on the internet tell the story, and it's not a new one. VW needs to step up and start telling people the defect that exists with the RR C-line, and that it affects EVERYONE!

Back to the Dealer. Was told needs a new battery. Got a call after the new battery and was told it also needs a new Rack and pinion assembly. Total this time? $2300.00! The dealer in this case (O’Meara) helped immensely by warranting the Rack. I investigated this problem on the internet of course only to find that quite a few VW C.C. owners went through the same thing! Went through VW and a district manager and was told "OUT OF WARRANTY! Period! My wife and I truly regret buying a VW. Now we drive it and think "what’s next"!

I am so upset you have no idea. Just in the last 6 years, I have had 4 VWs and have been extremely loyal to the brand. I had an 2012 Audi and traded that since I was getting 28-30 mpg and driving much more. Since the Jetta is advertised at 42 city and 48 highway, I knew this was going to be a significant gain. This car is nowhere near what is claimed and I am completely upset about this. I will also be reach out to others on this matter.

I will never buy another VW. I have put a lot of money into this car (VW maintenance costs a lot!). It's a 2002 model, but I had a Honda that I drove for 20 years before any major money had to put into it. This has been a nightmare not having a car for a month and living in a rural area.

Over R300k spent on a car that is unsafe, not roadworthy and with several faults and damages caused by the dealership. Think twice about buying Volkswagen. What should have been the pleasure of a new car is now much more trouble than its worth. Volkswagen SA keeps referring me back to the dealer and refuses contact with their senior management.

My battery died, or so I thought. I took it to VW and they told me that I needed a new computer. Somehow, insurance covered this and I ONLY had to pay my $500 deductible. I informed them that my car kept hesitating on the freeway. They said to drive it a certain amount of miles and it should reset. I did, and it didn't reset. After a few weeks, I took it back to the dealership. They said I need a new valve that was several hundred dollars. I called VW of America and they offered to pay for half, since it was a defect. Several weeks went by and the car started doing the same thing again.

I took it back to the dealership they said it's a valve that needs to be replaced. They covered the cost of the valve because it was part of the original issue. I picked it up. The next day, the engine light went off again, and the car was still hesitating. After several days, I called the dealership. They told me it was bad gas and to refuel it and drive around. I did this. After several days, I again took the car back to the dealership. This time, they said it was another valve, and they replaced it. They also told me that if the engine code came on again that they would have to replace the turbo. So now they are telling me that I need a new turbo and have to pay $2200.00. Everything else they were willing to cover because it was part of the "covered" recall issue, but now that it's $2200.00 I have to pay for it.

I called VW of America to see if they could help. The woman said that they aren't going to pay for it and that it's not their responsibility. I said, "That's funny because you knew it was your responsibility up until it was $2200.00." She told me that is her final decision, there was no one above her and that's it. I now have a car that needs new turbo... I am beyond upset and will never buy or drive a VW again! I am trying to sell my piece of crap because I can't even look at it with getting pissed off. The woman by the way did offer me a $750 credit towards a new VW. I have to admit I was speechless. She was willing to give me $750 towards a new car, but not towards my problem that I called about???? That's ridiculous.

Then I complained to VW customer service which said that these cars are not supposed to to go in high pressure car washes. This car should have had several disclaimers on sticker price. Again car starts leaking. Took to dealership not for that but because my visor screws came undone then when I roll my window up it comes back down. They fix my visor and tell me they cannot find a leak and my window that they had previously worked on is fine and I should go to another dealership! I roll my windows down and when I get home, it goes up but then rolls down.

I know have new issues because of the leaking. Both the leather on my side panels and top sometimes will stop when putting up or down and screws came out of visor again. I am fed up with so-called German engineering. I have spent hard-earned dollars on this vehicle and spent a lot of my time to be without this car to be serviced and then to be given excuses and be told basically I am a liar and they do not care. I work a full time job and this is like having another one trying to prove that these issues are real. So I have given up!! I want to sell this car so bad but I could not do that to somebody else. I would not recommend the Fairfax dealership at all.

I will NEVER get another VW. I just bought a Mazda SUV and am very happy.

Buttons started breaking within 2 months of purchase: lock buttons, window buttons, radio buttons. Within 3 months of purchase, water or something like it mysteriously appeared on the floor board on the driver side on two occasions during dry weather: once on the driver side in front of the front seat and once on the driver side in front of the rear seat. A towel got wet and my book bag got wet and caused my textbooks to mold. At least one headlight burns out every six months. The cost to have it replaced ranges from $60 to $80. The whole headlight assembly has to be removed to replace the light. Recently, both headlights burned out within two weeks. I realized it when I drove onto the interstate at night and couldn't see a thing. Scary.

The lower front ball joints busted and had to be replaced. The overhead lining eventually came completely unglued. Have you ever come completely unglued? When it dropped down in the back, I had to pull off the road and cut it off with a pair of scissors so that I could see out the rear window. Now, the interior looks really ugly. Water started pouring out from under the front dash onto the passenger side floorboard whenever it rained. I had to take it in twice to get it fixed. If I open the back hatch when it's raining or shortly after a rain, water that has collected around the rim of the hatch pours onto the back passenger seat. This may explain why cloth fabric wasn't an option for this car.

Water collects in the spare tire well. I stored the owner's manual there and it got soaked and covered with mold. The windshield wiper on the driver side skips and makes a loud, distracting noise. I've tried expensive wipers, cheap wipers, VW wipers. They all skip and make an awful noise on the driver side on this windshield. Accelerating from a stop is choppy. The air conditioner doesn't get cold above 85 degrees and barely gets cold below 85 degrees. The matte coating on the door handles is peeling off as well as on the gearshift assembly. After all the water issues, the interior now smells moldy.

So far, there has been one recall: to reposition a fuel supply line to prevent a fire. All the items that I listed above that required parts and labor, cost TIME or MONEY or LOST WAGES or all three to get fixed. Before you buy a VW Beetle, consider the consequences very, very, very carefully... If you bought a VW Beetle, do you hate it? If yes, why? If no, why not?

My daughter bought a similar Jetta about the same time and sold it to the same dealership I was attempting to. VW credit honored her written payoff that was her residual value plus remaining payments not yet due, less unearned finance charges plus purchase option. No GREEDY increase! I am only asking VW credit to allow me to trade my lease in for what I have paid it down to. I feel I earned at least that by being an outstanding customer and making every payment perfectly on time. But VW HAS DISCRIMINATED AGAINST ME and not treated me fair like they did in my daughter's case. Did VW treat her fair because she is an attorney? I plan on never doing business with VW in the future! Plus, I'm sure if they're doing this to me, they've done it to others. So I am seriously considering starting a class action suit!

Ford called VW this morning to confirm the payoff amount, and VW added an additional $2000! Apparently, the 6 payments that were supposed to be due until the end of the lease, which was supposed to be in May, were not included in the payoff amount. How can that make sense? Payoff means final amount to completely pay off a car. So we had to pay an additional $2000 because VW Credit gave us the wrong payoff amount. Then they changed their story and said it's a termination fee. $2000 termination fee? Are they serious? Never again will we ever return to VW for any future cars. They just lost 2 loyal clients due to their cheapness and carelessness!

I asked why VW won’t replace the fuel pump in my car. He said, "If we can't reproduce it, we can't fix it." I still have warranty and VW is giving me issues. To top this all off, VW says the seal around my headlight is bad and is allowing moisture in the headlight. They said that would cost me $589.15 to do that repair for the headlight. I asked why it would cost me anything when the car is still under warranty. His reply, "VW doesn’t cover seals under warranty."

Our son could have been killed, but Volkswagen, which is doing a big ad campaign about safety, refuses to pay the building owner for the damage or to reimburse us for our $1000 deductible. There was a recall, but even though we bought the 2-year-old Bug from a dealership and had it serviced at a dealership, we were not advised of this major problem with the car. Forget safety in a VW. Forget responsible compensation from VW.

Now, I've driven the Nissan off the lot. I called VW again, asking what difference it does make if the payoff check comes from me or a car dealer. They said, "Don't send a check with the dealership's name on it." To make a long story short, though I could have paid off the VW myself, Nissan didn't want to wait for the title. I lost about $1,500.00 through re-negotiations plus emotional trauma. The payoff should be the payoff. Monopolizing and false advertising are illegal. Nowhere on the lease contract did it state the payoff would be different if you were trading in the car at Nissan.

I found a form faxed to Nissan from Bill **. VW apparently could purchase the car for $8,500.00. If you want to trade, buy your car first. The leasing company pays all sales tax on the total price of the vehicle when you sign the lease. So if you purchase the leased car, maybe you pay tax on the $8500.00 figure. Nevertheless, look up the Illinois law definition of false advertisement. The omission or concealment of material facts on which a person relies upon when purchasing a product is hereby illegal (paraphrase). There is no way I could have known this was going to happen to me. It was not stated on the lease agreement.

VW lied; they told me that at the end of the lease, I could trade the car at any dealership--Dodge, Toyota, etc.--and that VW of America would honor the purchase option price. What a crock. But how do we know when it's not written in the least contract. The payoff should be the payoff. You buy a house, the payoff is the payoff. You refinance, the payoff is the payoff. I called for my payoff before I went looking for another vehicle. What VW is doing needs to be outlawed under truth in lending laws.

I've never had to pay for tires (they were exactly where they should have been when turning it in). You can turn in a Honda, Toyota, Lexus, etc. with bald tires and they won't bother you! It’s normal wear and tear after 36 months. I've only ever had to pay for over mileage! VW Credit is ridiculous and I, nor my friends, family, neighbors or co-workers will ever do business with them again!

I am 5595 miles over the extended warranty on a fixed income and basically screwed as I can not afford to fix this. I am not asking them to replace my tires just fix a known problem with my engine which is no falt of mine but that of the manufacturer who has declined to help me.

Then, they said they would check to see if the malfunction compass something or other was covered under my warranty. Of course, it wasn't. I was quoted around $500 for the repair on this. They claimed they ordered the part. However, today Nov 14, 2011, they still haven't got the part. Now I am out probably close to $1200 (parts and labor and other ** I am certain they are trying to claim), not to mention the extra money I paid to purchase a warranty. What a waste of money that is. I like the car. It’s too bad the company cares so little for their customers. It’s a good way to go out of business I think.

I purchased my 2008 VW Passat 2.0T on 5/2/11. I had oil change on 7/15/11 and was over 2 quarts low. I contacted my dealership since this car had less than 50,000 miles, why is its 100% synthetic oil breaking down like this since I obviously have a leak.

The dealership said to check oil every 1000 and call back at next oil change; burnt/slipped around rings 2 quarts of oil. The dealership doesn't want to do oil consumption test because it's within "manufacturer acceptable limitations". Any oil consumption that requires I carry oil with me in my vehicle represents a real problem. This takes my $100 regular oil changes to $130. And nobody thinks this should be disclosed to the consumer prior to making a purchase decision? I did the research before I purchased and I didn't even dream of looking up this subject. I researched electrical malfunctions, engine life, performance, etc. This was never mentioned by the dealership, and now isn't "their" issue.

I am concerned about health problems if there is mold growing under the seats. I am also concerned that the leaking water may be causing rusting in spots that I can't see. My door panel has the vinyl peeling off in one spot and they are fixing it tomorrow.

I really hate my Volkswagen EOS, that I paid $38,000 for 3 years ago. It has been nothing but trouble and stress. I bought this car thinking it would be a nice vehicle that would last me for many years to come. It is not made of good quality like I would expect from a company such as Volkswagen.

When we got home, my husband pulled it into the garage and started to look things over. He took the "panel" that was on the underside of the car off and found all kinds of metal shavings and oil. It looked horrible.

We called Broadway and explained what happened and then had the car towed to their garage (35 miles one way). After they looked at it, it was discovered that there was a 2-piece flywheel that "flew" apart. What is a 2-piece flywheel doing in a diesel car? It is my understanding that because of the torque that is produced by a diesel engine, it should have been a 1-piece flywheel.

As the result of the flywheel coming apart, the pieces of metal shot through and into the transmission wall and wrecked the transmission. Broadway contacted Volkswagen and explained what happened. They agreed to replace the flywheel, but would not cover any of the transmission because the car was out of warranty.

We had 85,000 miles on the car and warranty was up at 60,000 miles. There were 2 other cars that were brought into this dealer for the same issue and Volkswagen wouldn't touch one of them because that car had 112,000 miles on it. The other vehicle had the extended warranty so therefore that car was fixed.

This was a problem in another country (I can't remember which one it was) and Volkswagen recalled these cars.

The car did get fixed with a 1-piece flywheel and $5,400. This cost did not include the cost of the flywheel, which would have been an additional $750 had Volkswagen not covered that cost.

I will not own another Volkswagen vehicle (this vehicle was our second TDI). Had Volkswagen paid for at least, if not all, of the cost of the transmission replacement, it would have made them a better looking company. What they did was wrong and the consumer paid for it.

I had my wife drop the car off at the dealer, well two and a half days later they call and let her know that due to the fact that the axle boots were torn and they where a wearable part that were not serviced regularly and it would not be covered under warranty. (So apparently you are supposed to pull axles every so often to change boots?) She inquired on the cost of replacement to be told it would cost $1100.00. I told her to call and tell them to do nothing and we will pick up the car. I was able to purchase the axles for $52.00 each and replace them in about 1 1/2 hours. So I ask, Where is $1100.00 justified?

And how many people have been screwed by their VW service center? Problem 2 we had was the power windows, The driver side front and rear. Not at the same time but both had issues, The rear had a pin fall out which attached the window to the frame of the power mechanism. The front had plastic clips that broke which caused the window to fall into the door and at a later date the window motor failed. During this trip to the shop I inquired about the ignition coil recall, To my surprise they covered it all under warranty. Problem 3 was a temp sensor which caused the engine light to come on which once again to my surprise they covered under the warranty.

Problem 4 was the engine oil pressure warning light and as you have read or will read in other complaints on this page due to the fact it is a used car with no paper work on servicing prior to my owning it I to am out of luck. Not to mention it took 3 days for them to get back to us. I myself use nothing but synthetic oil in all my vehicles and maintain them regularly. I was told by the dealer that the car has engine sludge and it would cost between $1500 and $7000 to make repairs. So once again I told my wife to not let them do anything to the car and have it towed to my in-laws house where he has a car lift in his shop.

We pulled the suspension loose and back to access the oil pan and then pulled the pan. The pan and lower half of the motor was spotless except for what appeared to be a mixture of gasket and sealant particles built up around the oil pick up tube. That leads me to believe that the story of oil sludge is a crock of crap they came up with to cover their own ** due to faulty workmanship. We cleaned the pan and pulled the valve cover to check the top end and the results where the same, SPOTLESS, Imagine that. So anyone who is told they have sludge you should question the truth of that statement.

Problem 5 was the instrument panel information center fading out on hot days to the point where you could not see any information displayed. At that time the driver side mirror glass had also fell out while driving on the freeway. I was so furious with the VW dealer that I did not want take it to them to see if they would deny repairs. My wife took it in and to my surprise once again they actually covered it. Oh, not the mirror it was not covered. Problem 6 as the mileage limit of 80,000 approached the check engine light came on again so I had my wife take it in. From this trip we received no explanation to why the light came on and where told it would be reset.

However we did receive a list of items from their ''million'' point inspection or whatever they call it which totaled over $4000.00 and that the warranty would cover about a $1000.00 of it if we decided to have the work done. I requested an email of work to be done which was sent to me about a day after I requested it. Now for the problem with the quote, I apparently needed a new battery which would be ok but I had replaced it no more than 2 weeks prior to taking it in. The report stated I needed to have 2 of the coils replaced even though they had supposedly replaced them during a previous trip.

What am I supposed to think about the rest of the list after reading about things that were recently replaced, Anyways the list went on and on more than I would like to explain. As of now the car is sitting in the driveway with a serious misfire and the code I pulled out of it was PO300. This is a random misfire code which does not give a fix for the problem it just gives a list of possible necessary repairs. If I will have to make all repairs on this list it could cost $1300,00 to $1800.00 which I will have to do, Due to the mileage expiration of the warranty. PLEASE DO NOT BUY A VW OF ANY KIND POST ''1970''. YOU WILL BE VERY SORRY!!!

I went to the agents in Cairo and they were surprised at the workshop. They put the car on computer to check some information and decided to send all information to the mother company in Germany, asking for explanation and advice. It has now been more than 50 days and they didn't even contact me and when I called, they said, “We are still waiting for a reply from Germany”. I am asking your kind support and looking forward for an action to save your reputation and image in Egypt.

When my turbo began to fail sporadically, I went in to a VW service center (still under warranty) and they put me off again saying they were unable to find the problem. I was in transit to Florida at the time so I finished another 20 hrs. of my trip with a car that could barely climb the hills on the highway and certainly I could not pass anyone, but that was less of a problem as I could barely maintain highway speeds anyway! Upon arriving in Florida at about 52,000 I took the car to a VW service center and had to pay $600.00 to put back on a 5 cent rod retainer clip associated with the turbo and also clean the sensors again in the interc-ooler which temporarily solved the problem. Some time later on, the same turbo failed again. I went in to a VW service center in the area and asked them to please check the 'clips' on the turbo chargers that had failed before and also clean the sensors.

They came back having done a computer diagnosis of the car and stated that I had to replace the "engine control module". We delayed that fix because the turbo had been sporadic and sometimes came back on its own. We were leaving on a long road trip with the car and we hoped that the problem would self correct. Early during the trip we realized that the turbo wasn't coming back and the car was a real dog on the road so we called VW Customer Care while driving and asked them to help us arrange the fix up in Canada.

We asked VW Customer Care to contact the Florida service centre that diagnosed the problem and determine what repair part was needed and then arrange that the part be shipped to Winnipeg when we arrived for a stop over there. Customer care seemed anxious to help us and they later called back to say the part that was needed would be in Winnipeg when we got there. Upon arriving in Winnipeg we went to the VW service center and again (as we always did with the service centers before) asked them to first check the "clip" again and clean the sensors still believing that this may be the problem and would save us a lot of money for the new part. They must have installed the new part arranged by VW Customer Care without doing this.

When we went to drive away the car still didn't have turbo. We took it back and again asked them if they had checked the 'clip' and cleaned the sensors. The mechanic stated that he had not checked these. So then he checked the clips and found that one was off. When we drove away the turbo still didn't work after spending almost $4,000 for the new engine control module and the labor to replace the clip! We didn't have any more time to wait for the car to be fixed as we were on our way to a wedding in Alberta. We drove the rest of our 10,000 mile trip with no turbo. When we arrived back in Florida, we took the car in again to VW.

We told them what had happened. They diagnosed that the part put in, in Canada was "not compatible with the other control module" on the other side of the engine (ie. Not compatible with this car! ) and that they would have to order a different module that was compatible. Luckily, I had kept the original control module. They installed it and finally the turbo worked again! Neither the VW Service Center in Winnipeg that installed the incorrect module nor the VW Service Center in Florida that changed it back to the old one nor VW Customer Care folks that arranged for an incompatible module to be shipped to Winnipeg would give us any credit for the wrong control module ($1,500). VW Customer Care told me that it was between me and the dealers and both dealers said that it was not their fault and to get in touch with Customer Care!

I was getting the run around, but one thing I knew for sure I had not done anything wrong and VW was screwing me! During the final fix in Florida I witnessed the mechanic drive the car into the parking lot and rev up the engine to high RPMs for several minutes in order to heat up the engine and particularly the exhaust system to burn off (pyrolize) the leaking oil (from the turbocharger that always had leaked oil from new) from the exhaust temperature sensors downstream of the turbocharger. He then immediately drove the car into the garage again and turned the engine off without cooling it down. As it turned out, this fried the alternator which on this car is under the intake manifold right up against the engine which was really hot from his parking lot burn off! It turns out the alternator is water cooled because it is located in such a hot spot and it was always the recommended procedure to cool down the engine before turning it off especially after running it at such high RPMs.

The mechanics should have known this! He finished the servicing and returned the car to me now commenting that suddenly the alternator light was flashing but he thought that it might go away. This light was not flashing when we came into the dealer or when he diagnosed that the car had the wrong control module! As I went to drive home that day, the alternator of course failed. I returned to the garage just as the battery went dead. There had never been any problems with the alternator before and I had never seen the alternator warning light go on before.

I barely crept back to the dealer with the failing alternator. They said that I would now need to replace the alternator (at my cost, of course) and that it was odd that it just happened to fail as I drove away from their garage. Because they felt bad for us (I assume) they said there was a free service VW 'recall' for the glow plugs on our car which would require that the intake manifold be removed anyway and that would save almost all on the labor for the alternator replacement. So we reluctantly agreed to that fix.When we went to pick up the car they told us 'Sorry, the recall has been rescinded and you must pay the full amount for the alternator and the labor to install it' and the glow plug fix would have to wait until VW reinstated the glow plug recall.

When I called the 'Customer Care hotline' after getting home that day, the 'recall' was still being advertised stating something like "bring your car in for this free service. " I called VW Customer Care again now to complain that the recall was still being advertised even though the service was being denied. Customer Care didn't care! A week later the 'recall' in question was still being advertised on the 'Customer Care' hotline. I gave up checking that and I have no idea whether they ever corrected their hotline message. It may still be being advertised!

As we had been talking to 'VW customer care' long before this about the refund for the wrongly diagnosed control module they seemed to want to help. But when push came to shove they said sorry we can't help you now, you're out of warranty!! Don't call us again! We then wrote a letter to the president of VW America, Mr. Jacoby and an assistant wrote us back saying sorry we won't help you, as all warranty repairs must be approved and authorized by VW headquarters. We feel that they delayed work that should have been done early under the warranty again and again.

Several of their Service Centers wrongly diagnosed the turbo charger problem and we had to pay for each of those wrong diagnosis. VW Customer Care was responsible for sending the wrong part to be put on our car which further added to the problem. As we understood later the part that had been delivered to Winnipeg was not even listed on the original diagnosis and Customer Care must have had to do more research to get the part # (incompatible one! ) and send the part that they did.

None of the dealers nor VW America would stand behind their incorrect diagnosis of the engine control module, wouldn't take back the wrongly diagnosed part, denied repairs that were currently being advertised as "recall" on their hotline, and our alternator was ruined either knowingly on purpose or ignorantly (trained techs should have known better). All in all, we spent $14,000.00 on repairs in 6 months to get the car back on the road again. We feel really abused by all of VW. This ruined our 10,000 mile trip and lost costs were associated at about $2,500.

Well, no such luck. They denied the bill for the oxygen sensor, a part that went bad in the first place as a direct result of the ignition coils going bad! So I called the number for the recall action and the lady reviewed it and said there was no relationship to the two incidents. Can VW be that ignorant? Oh, and the customer representative was a total **, so that didn't help matters!

Not only do I have to constantly deal with a check engine light that comes on every 200 miles, I have a product that sits in my driveway with no backing from the people who work for the company! I will never ever buy another VW piece of ** again and if every other VW owner did the same, then those people that denied us help will be helpless themselves in line at the unemployed job fair! Hello Saab, here I come!

The VW dealer down the street could not even see my car for a week and said that I should have the car repaired where it was towed. The dealer asked if I had driven the car off a cliff--meaning, he had no other explanation as to why these two large coils should break as they did. When I finally got home to upstate NY, I took the car to two reputable garages in my hometown. Both said this should not have happened and felt the coils were defective. (I had all the parts and showed it to them).

My car had just turned 69,000 miles; I have always had it maintained according to VW schedules and it is in an excellent condition. I am a cautious and careful driver and have had several cars, most I have kept for at least 10 years and have never had a problem like this. Both coils broke in exactly the same place. The total cost of the repairs was $1,775.40 and, as I was 400 miles from home, I had $200.00 of unexpected expenses. I also missed a week of work, had to get someone to care for my pets and shovel snow because of a storm.

I am just thankful I did not wreak my car, hit someone else, or land in the hospital. I called VW, got a case # and then wrote all of this down for them. They responded flat out that the car was out of warranty and they would do nothing. Interestingly, they also professed to design and build a safe and reliable vehicle that is 'fun' to drive. I don't feel this car was either safe, reliable, or 'fun' to drive when this unusual and frightening accident occurred. It is evident to me that these coils were definitely defective and I wonder how many others have experienced this same breakdown.

Then VW does a recall and states they will reimburse anyone that had the problem/repairs before the recall. I submitted all the paperwork and notes in detail, they sent back a $229.20 from my invoice bill of approximately $892.00. They will not budge and now say the parts/labor and diagnostic are very low where in fact when I had the problem and called VW, they then quoted the parts/labor and diagnostic work for the same as the shop I had the work done at. I also think they should pay me back for the rent a car. I truly wish someone would do a class action lawsuit against them because I'm sure there are a lot of unhappy people just like me out there.

On 6/16/09, the engine malfunction light came on in the Touareg. I took the vehicle to a local dealership, Hallmark VW Franklin, TN. I was told that the gas cap was not tight enough and that nothing was wrong with car and potentially, that was what made the light come on. Also, I expressed my concern that when we took the car in, that there is hesitation when the car is put into reverse. The vehicle shakes and acts as if it doesn't want to go. When the car was picked up, the rep in the service department told me that the car needed to warm up for 2 minutes prior to placing the car in reverse. Seriously?!

On 7/7/09-8/3/09, the engine malfunction light came on again. Extreme hassle contacting the dealership and trying to make an appointment. Again, trouble with reverse hesitation. To date, these are the items that have been worked on, with no resolution to the overall problem: Replaced the gas cap seal, replaced the throttle body, contacted a specialist from Ohio, spark plugs replaced, ignition worked on, ECM (computer system) replacement part on order and trouble finding one in stock, and currently, no work being completed until another specialist from Atlanta arrives later this week.

On 8/4/09, I contacted the BBB and was considering contacting a lawyer. The vehicle has been at the dealership for 28 days and counting, and working with Nell, Regional Case Manager, and are not being provided any action or resolution. I was told there is no specific amount of time that we will have to wait to get the vehicle back, fixed properly. On 8/5/09, the ECM arrived at VW. VW told us that the replacement ECM that was sent is defective. They were ordering yet another ECM and should be in stock soon. Quality Technical Manager (QTM) from Atlanta is on hold until the next ECM shows up. The QTM arrived at VM on 8/6 and repairs were being worked on.

On 8/12/09, the vehicle was still at the dealership. We were told another ECM was put in yesterday. Also, the tech from Atlanta supposedly came in and I was given no info on what he said. Ignition coils and lines were supposedly replaced. VW stated the vehicle is much better now, but still having some trouble. We drove by and tested the vehicle ourselves. Now it idles worse at start-up and while in park than when we originally brought it in. It still shakes. I did not even have a problem with idling roughly in park originally. At this point, the vehicle is worse than when we originally brought it in. On 8/13/09, I was told by the service manager at the dealership that online diagnostic test was being done with VW dialed into it. I waited for words on results this afternoon. They were not sure what the problem is with the vehicle at this point. The vehicle been at VW dealership for 36 days now. The tech from Atlanta that they mentioned has already left when they stated to us last week that he would not leave until the car was fixed.

On 8/14/09, the QTM stated that everything has been resolved. They want to keep the vehicle at the dealership to experience a cold start on Monday. I spoke with the service manager and made appointment for all parties to cold start the vehicle together on Monday, 8/17 at 9:30AM. I left a message for the dealership owner of where the warranty work is taking place. I was told he would not be back in town to return my call until Wednesday, 8/18. On 8/17/09, I arrived at Hallmark VW for the 9:30 appointment and had to wait until 10:30 for them to get ready for us. We drove our vehicle with the service manager and then drove another 2009 Touareg on the lot to see if it had the same issues, and all agreed that it did not.

Our vehicle severely jerks and hesitates in reverse, unless you lay on the gas pedal. The other new Touareg had no issue in reverse. All parties drove the vehicle being repaired, put the vehicle on a hill, placed in reverse and the vehicle still has the original problem - shakes/hesitates as you push the gas pedal when the vehicle is in reverse. All parties called Katie ** (VW Corp) together and the service manager told Katie that this is not the issue that the QTM worked on, it has never been addressed. On 8/21/09, Katie ** called and said the car was fixed, and ready to be picked up. I picked up the vehicle and drove home. My wife and I drove out of the garage, as would normally occur each morning. The vehicle experienced the same problem.

I took the vehicle back to VW. I met with the dealership owner and had him ride in the vehicle to experience problem. He admitted that there's a problem and said he would contact VM Corp on our behalf. On 8/25/09, Katie ** called to tell us that she has partnered with QTM and the operations manager, and that the reason for the vehicle being brought in hesitation, when placed in reverse, is not an item to be fixed. It is simply a characteristic of the 2008 VW Touareg. There is no other help that VW can provide. If I need to seek outside help, then that is suggested. The car has officially been in for warranty work for 48 days now.

Overall, we are frustrated that VW has failed to take action and that there is no accountability to a supposed certified vehicle that was sold. We have been treated rudely throughout the entire process and made to feel like we are not valued customers. There have not been any provisions made nor are any being offered. We have made two monthly payments now, for a vehicle that is not in our possession or in correct operating condition. We believe that VW knows that the vehicle is below standard (and we are quickly learning that the standard is low) and should re-buy the vehicle back. So now, after 50 days, their solution is to just deny the problem even existed to begin with! This is beyond unprofessional.

They refused to do any more work on the vehicle. We refused to pick it up until it's fixed. We still have their loaner and are refusing to return it. We've contacted numerous lawyers, yet to get anywhere with them or even a call back from most. Also, we contacted the BBB auto line. Their involvement is still in early stages. They've said we may be over their maximum mileage for involvement (25,000). So our local dealership, the dealership we bought the car from in GA and VW Corp refuse to stand behind their product.

When I got out of the car, I noticed that the driver's seat warmer had BURNED A HOLE through the leather! After speaking with the regional manager for Volkswagon, he informed me that they would have to determine the cause and see whether or not it was covered under warranty. How could it not be?! Unfortunately this is just one more incident in a long line of issues we've had with this product. It's a shame...

I enjoy driving the car and it's design, but the lack of customer service and VW's indifference to their customers is a huge disappointment. I will rid myself of this vehicle as soon as possible and will never again purchase another of their products.

I know this is wrong because I have talked with several VW owners who do not experience this problem.

In addition to suddenly losing a $20,000 car with only 38,000 miles, an assortment of clothes, brand new eyeglasses, college textbooks, a laptop computer, AND a wallet with cash/credit cards were also lost in the bargain. The eyeglasses alone were $350, never mind the cost of the laptop. As we all know, insurance pays Blue Book value only, the rest comes out of my pocket. If VW wanted to be honorable, in addition to issuing immediate warnings on the New Beetle's vulnerability to engine fires, it should also begin bearing some responsibility for the financial burdens suffered by its customers as a result of that loss. I won't hold my breath.

First off, by the grace of God, I went upstairs for some water and smelt smoke, or I probably would have nothing left. This car has been a very high maintenance vehicle. When you only buy one brand of cars for the better part of 20 years and they can destroy that loyalty, that says it all. Besides that I have missed a lot of work on account of my car that is relatively new.

We don't think Jai would be "downgrading" to purchase a Honda Civic. Prestige, "German excellence" and other advertising-driven fantasies have nothing to do with whether a car is safe, reliable and reasonably priced. Reviews are also, in our view, nearly worthless. They tend to be written by car enthusiasts, who value qualities other than safety, reliability and long-term value.

I did have a lengthy discussion with an Audi Customer Care representative, where she cited that should it happen again, they will provide me with a car rental again. I replied that I wouldn't accept anything less than another Audi for a loaner. The reason I pay the monthly car payments that I do is to drive my Audi, not some damn rental car and especially NOT a Mazda 626. At this point, the representative had nothing more but additional "...I apologize for the incovenience this has caused you...". She did continue to explain that a "courtesy rollout" in the coming months was going to be implemented by VWOA, contacting owners by VIN numbers.

Ryan should sue the company in Small Claims Court for the cost of the repairs.

I explained this until I was blue in the face, all I got from VW was that the car is under warranty and they will take care of the problem as it happens, and not authorizing any preventive maintenance, because of the fact that the car had not technically been recalled. He also told me that they used the new coil packs in the 03' model. I think this is awful, the car is only 6 mo old. Can they do this? I feel that my car will always have engine trouble, and I may just trade it in and never even look at a VW again. What can I do to get piece of mind? I really love the car and want to be happy with it.

We dropped the car off on Sat so they could get to it right away on Tuesday morning. When I called, I was told that their one and only VW tech had hurt his leg and couldn't come into work. Maybe he would be there on Wed. they said. Well, finally I received a call on Wed that said the ignition coil was bad and causing cylinder 2 not to fire. I was also told that the spark plugs were completely worn worse than the tech had ever seen on another car. The tech recommended fuel injection cleaning, air filter, and tune up along with the coil replacement. When we went to pick up the car, the total bill was $520.89.

The service manager went to take the car through the car wash before delivery and the MIL lamp came on again. The car began vibrating and misfiring. The manager drove the car immediately back into the garage and ran another diagnostic test. The exact same problem again: misfiring in cylinder 2. So we went back home without my car. On Friday, I called to see if they had identified the problem. Yes, they said, it was not the coil after all, it was now something they called a "spark module". It was on order and would not be in until Monday, Sept. 9.

I searched the internet and could find nothing called a "spark module". The new repair would be $303.90. I asked if it was the ignition control module and I was told no, it was something different. Well, on Monday, my car was finally fixed and the service manager said that he had never seen one of these go out with the mileage my car had. I called VW customer assistance and requested that they offer payment for this part. I told them everything that had happened and requested that they pay for the $303.90 repair since the earlier repair was mostly routine maintenance anyway. Two days later they called to say they could not help.

The only explanation I got was that my car was old and had too many miles on it for assistance. When I asked for them to send a copy of my case file, they refused. I asked them to tell me the information given by the service manager, they said that National Dodge had my car in the shop for only 1 day and the part in question was an ignition wire. I told VW that this was false information and requested the case to be reviewed a second time with correct info. They refused. I have not spoken yet to the service manager about the problem.

We are not sure if the ignition coil was faulty in the first place. We spent a total of $824.79 on a car that is barely 3 years old and has less than 60,000 miles on it. The repairs were necessary for the car to function. We were without transportation for 11 days. There was a technical service bulletin for engine misfiring in May 1999, the same month I purchased my car. I feel that VW should have addressed the defective parts then before they caused a break-down.

They need to give me a market value. The market value is no where close to 12,850. More like 11,000. Just because I did not buy the car myself or trade it to a VW dealer, i am being "penalized." VW dealer was only offering me 7,000 for this when a non-vw dealer was giving me $9,200. Of course I took the better deal and a better non-vw car. All I want is a fair deal, the amount stated on my lease contract of 11,739. Can something be done to warn people of this so they will not be affected by it.

Simple research turns up dozens of complaints about the same problem, but not one instance of Volkswagen ever admitting to a design defect. This is just bad business. How many current owners will never buy a Volkswagen again?

Total loss of my vehicle. I am in sales so this has been a hardship also. I waited 2 years to buy this car as I did not want to buy the first year, first model.

I've called them repeatedly and they always say it was a computer glitch, oops sorry, they'll fix it, but nothing's ever happened. I checked my credit report a few months ago, it said I still owed, I think, around $200+ on the car. I disputed it with all the major credit bureaus. Now they updated it - and say I owe over $700!

It's bad enough I can't get them to report the loan as paid in full, but to say I actually owe MORE money than before I disputed? Talk about not knowing simple accounting! My car insurance company thinks I have an auto loan, I couldn't sell my car if I wanted to since I don't own it outright although I don't owe a penny yet I can't prove it since they don't use coupon books only monthly bills that don't show balances only current amount due!

I have enough health problems now (the main one, gastroparesis, most people never heard of, I had to go to a specialized specialist at Univeristy of Pennsylvania Hospital for treatment after losing 50 lbs in 2-1/2 wks following bile duct surgery) that stress only makes worse. I certainly don't need to be fighting with a bank/credit over something ridiculous like this which is getting worse every time I try to do something about it. And I cannot get anything in writing from anybody proving I'm right! Help!!!!

Fine its a lease they can have the car back. But... it better last the lease and I am upset because I anticipated buying the car at the end. My assumption was that Volkswagens were reliable, safe vehicles. They have a 5-star rating for safety but the oil consumption is ridiculous. It is too difficult to maintain it. In between oil changes it burns 2 quarts. The oil is black after 1,000 miles.

I am fed up and will never buy a Volkswagen again. I am tired of their service and being treated like a dummy.

Since the car was still under warranty, we took it to another dealership (the original dealership went out of business). They were understanding and repainted the car themselves. We asked if they could paint it a different color since we feared the same problem would arise and they laughed at us.

Well, within a year the paint started to deteriorate again and we eventually took it to yet another dealership and they would not do anything about since it was not under warranty and the dealership who repainted the car could not stand behind their work. VWUSA said it was our problem and refused to compensate us.

The consequences are that we have a vehicle that looks terrible and has virtually no resale value. Also, VW will suffer in some minor way by the reputation they have gained as a result. We go out of our way to discredit VW and slander their reputation with anyone we meet. This probably means nothing to VW, but I will not stand by and let other people make the same mistake.

At around 9,000 miles on the car, my son told me the oil light was on. I checked and the car was low on oil over 2 1/2 quarts. I thought it related to the improper amount of oil during the last oil change so I had him go get the oil and filter changed the next day. I checked and it was full. A week later he drove from Stockton to San Diego and back to Stockton in order to check out the college there. Upon his return I checked the oil and it was down a quart.

I had him and his mother take the car in to Volkswagen here in Stockton since there was obviously a problem. They filled the oil back to full and stated on the receipt that this was due to break-in of the engine. At this time the car had over 10,000 miles on the odometer. Shortly thereafter I again found the oil low and had my wife and son take it back to the dealership. They said they would do an oil consumption check. They filled it precisely and took note of the mileage. They returned the car with instructions to not add any oil and bring it back after 1,000 miles of driving. They also told them that there was a technical bulletin from the factory relating to oil consumption.

We brought the car back with 1,300 additional miles. At that time I checked the dipstick and noted the oil line was at the very bottom of the dipstick. I personally went to the dealership this time along with my son. The service writer (Randy) did not even look at the car! He told us Volkswagen states that oil consumption up to .85 quarts per 1,000 miles is NORMAL on this car! I asked for a copy of the technical bulletin and after waiting 45 minutes, got a copy of a service bulletin dated 1992 indeed stating the car could "normally consume up to .85 quarts of oil per 1,000 miles. I was also told there was a more recent service bulletin relating to this issue but they could not find it. I told them this was ridiculous and I wanted to talk to the manager. They took my number and promised he would call me but he never did.

I then called the Volkswagen 800 number. They opened a "case number" on me and promised to follow-up shortly. They never did follow-up with a call back. This is a situation where they obviously have put out some defective engines and they are stonewalling by telling owners that this is a normal oil consumption situation. I have talked with several mechanics and they all state that this is not normal and something is internally wrong with the car.

Furthermore it will only get worse with time, not better. It appears I am stuck with a defective engine and also it appears there are thousands of even millions of others who are in the same situation and VW is telling everyone this is not a problem. They do not even respond when you call and open a complaint! In addition, I am wondering what this is doing to the air quality since the car is burning between .75 and 1.0 quarts of oil per 1,000 miles and I have never had a car that burns even 1 quart of oil between my normal 5,000 mile oil changes.

Besides the obvious situation where we now have to carry several quarts of oil in the trunk of a new car, we feel cheated by Volkswagen and outraged that they not only are telling us this is normal but they won't even follow-up on a formal complaint. We feel great anger and betrayal. My son who is a good student with a good attitude has now been warped in his attitude towards large manufacturers and thinks every large company is full of crooks. As this was his first car and also his dream car I understand his feelings.

It's indeed scandalous that VW considers this rate of oil consumption normal. These cars should be classified as diesels! Mechanics specializing in European cars shake their heads at this but stress that it is not necessarily a defect; it's just how the engine was designed.

All of this for a car I will have to give up (or purchase -- fat chance) in two months. I contacted Volkswagen and they looked at my blankly, told me my warranty is expired and that they couldn't help me. Aside from the financial burden of this, the greatest fallout from this episode is the stark, raving sense of injustice that comes with the realization that I am being forced to put money into a vehicle in which I have no equity. It is as if the car was designed to manifest these defects in the waning months of the lease. If nothing else, I feel that people should be aware of the problems associated with this vehicle so that they may avoid AT ALL COSTS leasing a Volkswagen Cabrio.

When I found out that the transmission went out I requested a new one. Their answer was that I will get a rebuilt one. I feel as if my car was made up of used parts.

The reps that I spoke w/ did not return my calls or offer me any answers to my questions.

I contacted Better Business Bureau and upon speaking with the representative was assured that Volkswagen would fix my car within thirty days, but within the week I then received a call from Volkswagen saying that the representative was unavailable and they would contact me sometime in the future. What I thought would be a great driving experience has turned into a nightmare. Now I have an annoying rattle in the door on the driver's side as well. The car continues to be unsafe to drive. The acceleration problem is sporadic so I am never sure if it is safe to pull out into traffic or not. The car has been in the garage approx. 10 times in the last 7 months. I am fearful of taking long trips because of its condition.