TrueCar Reviews

As a small dealership, we had a very disappointing experience with TrueCar. We were promised by their representative that they would provide quality customer leads, while charging us $50 per lead, which is already very expensive for a small business. Unfortunately, the vast majority of the leads were completely useless. Many customers stated they were never seriously interested in purchasing a vehicle, while others had major credit or repossession history that made financing nearly impossible. We received little to no legitimate buying customers despite paying significant amounts for these leads.

Searched the car through TrueCar. The price was $12K. Within 1 year the price went down to $5K. I went to TRUECAR believing the car price would be fair. Their price estimate isn't that fair. But still won't tell anybody to not try. My experience was the Big depreciation where the price of the car is much lower than the loan on it.

I arrived and test drove the vehicle, with satisfaction. As I waited to be processed, the salesperson (Rachelle) came to me and stated the vehicle had already been promised to a person out of state and attempted to sell me a lesser vehicle. If the vehicle was not available, they should have informed me and not waste my time to get me there to sell another vehicle to me. This was a case of gross incompetence or an obvious bait and switch. I would give TrueCar and Carma a rating of 1.

Horrible, all they do is sell your information. And then you get a call from everyone within whatever radius. I have now gotten 5 calls back-to-back. Trying to talk me into buying a car. None of them have the parameters that I wanted or in the range of price that I needed.

I used TrueCar to negotiate a deal with Ben Mynatt Chevrolet Cadillac. I was working with Bryan ** at the dealership. He sent the deal and I confirmed I was on my way into the dealership. He said he would be there until 7 PM. We had been corresponding with Bryan ** about a 2023 Cadillac they had on their lot. Brian finally sent an offer to me and he was very much aware I was coming in today. I even kept up with informing him when we were on the road and stuck in traffic on I-85. When we arrived at the dealership, we were met out front by one of your salesmen. He was nice, but you could see the look on his face, there was a problem. That’s when everything began.

So, you want to buy a car online? Good idea. I did it, with Carvana, and it was amazing. like ordering from Amazon Prime. Click a button, boom, car at my door. Easiest thing ever. So naturally, we thought, “Let’s do it again.” Enter TrueCar. Never. Never. Never. Never. Here’s my experience so far: I’ve made two insurance payments. Already paid the first car payment. Got the tags for the car. Already. And yep… Still don’t have the car. They mailed paperwork to a CVS (Why CVS? Is Walgreens busy? Was my mail box not good enough). The paperwork was mail to my mailbox anyways, a week later, because CVS kept saying they didn't have it. The notary? Didn’t show up. We had to go hunt down our own and handled the paperwork ourselves.

Was unable to get any info from their website. I answered all the questions and clicked all the right checkmark to no avail. When I answered all the questions, it says next and then proceeds to ask them all again. Tried 5 times! Nothing!

Criminally bad company. No communication, unfair prices and just a pain to deal with. Show actual prices, have a live person to talk to, and support your customers. Avoid this company at all costs!!!!

If you're thinking about selling your car, beware of this company. They’ll collect your personal information and distribute it to numerous dealerships—profiting off your data without your consent. Expect relentless calls, emails, and messages from dealers. It's not just annoying, it's invasive.

Misleading website. It left me feeling like I was tricked into providing my contact information and then to see the car listings I was interested in, once I clicked “next” or whatever it says, something pops up saying basically my information has been sent out and the dealerships will be contacting me. I had no idea! Their website needs to make it abundantly clear on how they operate otherwise it just leaves a bad taste in the consumer’s mouth and for me, makes me want to steer clear of them. My employer refers to this company via a perks program and I don’t feel a company like this should be promoted and plan to voice my concerns. I feel like my contact information has been shared with all these dealerships and once it’s out there, I really have no idea who all now has can access it. Very disappointing and concerning.